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Water Utility Turnaround Framework : A Guide for Improving Performance (Vol. 2 of 2) (English)

In many urban areas around the world, public utilities provide water supply and sanitation (WSS) services. While some of these urban public water and sanitation utilities ("water utilities") perform well, others suffer from the types of performance issues observed in many public sector entities, such as low operating and investment efficiency. A framework for turning around poorly performing water utilities will benefit the management of these utilities...
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Citation

Soppe,Gerhardus Nicolaas Albertus; Janson,Nils M.; Piantini, Scarlett.

Water Utility Turnaround Framework : A Guide for Improving Performance (Vol. 2 of 2) (English). Washington, D.C. : World Bank Group. http://documents.worldbank.org/curated/en/515931542315166330

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