World Bank Group Country Opinion Survey 2015: Djibouti FY15 Djibouti Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 December 2015 World Bank Group Country Opinion Survey 2015: Djibouti Acknowledgements The Djibouti Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Jing Guo, Svetlana Markova, and Jessica Cameron. Calita Woods and Dania Mendoza provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the Djibouti country team and the local consultant Oumalkaire Abdi Ainan. In particular, PORG is grateful for the support from Homa-Zahra Fotouhi (Representative) and Kadar Mouhoumed Omar (Operations Analyst), who coordinated all survey related activities from Djibouti, Djibouti. 1 World Bank Group Country Opinion Survey 2015: Djibouti Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing Djibouti .....................................................8 V. Overall Attitudes toward the World Bank Group .......................12 VI. Sectoral Importance and Effectiveness......................................20 VII. How the World Bank Group Operates .......................................25 VIII. World Bank Group’s Knowledge and Instruments .....................32 IX. The Future Role of the World Bank Group in Djibouti ...............36 X. Communication and Outreach ..................................................41 XI. Appendices ................................................................................48 2 World Bank Group Country Opinion Survey 2015: Djibouti I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Djibouti perceive the WBG. The survey explored:  General Issues Facing Djibouti  Overall Attitudes toward the World Bank Group  World Bank Group’s Effectiveness and Results  The World Bank Group’s Knowledge Work and Activities  Working with the World Bank Group  The Future Role of the World Bank Group in Djibouti  Communication and Information Sharing  Background Information II. Methodology From February to May 2015, 304 stakeholders of the WBG in Djibouti were invited to provide their opinions on the WBG’s work in the country by participating in a country opinion survey. Participants were drawn from the office of the President/Prime Minister; office of a minister; office of a parliamentarian; ministries/ministerial departments; consultants/contractors working on WBG-supported projects/programs; PMUs; local governments; bilateral/multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs/community based organizations (CBO); the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 191 stakeholders participated in the survey (63% response rate). Some respondents filled out the questionnaire with a representative of the fielding agency in person, and others received and returned the questionnaires via email or courier. Respondents were asked about: general issues facing Djibouti; their overall attitudes toward the WBG; the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in Djibouti; and the WBG’s communication and information sharing. Every country that engages in the Country Opinion Survey must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s country survey were compared to those in the country survey conducted in FY’12 (response rate is 54%, N=118). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other� stakeholder category were not included either. As a result, means of the FY’ 15 data and the total number of respondents in both years are slightly different from those of the original data reported in appendices A, B, C, D, F, and G. For the weighted stakeholder breakdown and year comparison results, please see appendix E (page 98). 3 World Bank Group Country Opinion Survey 2015: Djibouti III. Demographics of the Sample Current Position  For further analyses, respondents from the office of the President, Prime Minister and the office of a minister were combined. Respondents from ministries/ministerial departments/implementation agencies, PMUs, and consultants working on WBG projects also were combined; respondents from NGOs/CBOs, trade unions, faith-based groups, and youth groups were combined in the “CSO� category. Respondents from private sector organization and financial sector/private banks were combined. Few respondents from the media, independent government institutions, and the judiciary branch were included in the “Other� category. There were no respondents from the private foundations or other organizations. Percentage of Respondents (N=189) Employee of a Ministry, Ministerial Department or Implementation Agency 15% Academia/Research Institute/Think Tank 14% NGO/ Community-Based Organization 10% Office of Minister 7% Office of Parliamentarian 7% PMU /Consultant/ Contractor working on WBG supported project/program 7% Private Sector Organization 7% Bilateral/ Multilateral Agency 6% Local Government Office or Staff 5% Financial Sector/Private Bank 5% Judiciary Branch 5% Media 4% Faith-Based Group 3% Independent Government Institution 2% Trade Union 2% Office of the President/Prime MInister 1% Youth Group 1% “Which of the following best describes your current position?� (Respondents chose from a list.) 4 World Bank Group Country Opinion Survey 2015: Djibouti III. Demographics of the Sample (continued) Area of Primary Specialization Percentage of Respondents (N=189) Education 15% Generalist (specialized in multiple sectors) 12% Other 8% Poverty 7% Finance and markets 6% Urban, rural, and social development 6% Governance 6% Fragility, conflict and violence 5% Agriculture 5% Gender 4% Health, nutrition, and population 4% Energy and extractives 4% Transport and ICT 4% Social protection and labor 3% Environment and natural resources 3% Macroeconomics and fiscal management 3% Jobs 3% Trade and competitiveness 2% Public-private partnerships 1% Water 1% Climate change 1% “Please identify the primary specialization of your work.� (Respondents chose from a list.) 5 World Bank Group Country Opinion Survey 2015: Djibouti III. Demographics of the Sample (continued) Geographic Location  Responses to selected questions were compared across geographic locations. For the comparison, the small numbers of respondents from “Commune de Balballa,� “District,� and “Other� were combined into “other.� All comparisons can be found in Appendix C (see page 89). Percentage of Respondents (N=191) District, 5% Other, 2% Commune de Balballa, 8% Djibouti (commune de Ras Dika et Boulaos), 84% "Which best represents your geographic location?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) Exposure to Agencies within the World Bank Group Percentage of Respondents (N=185) The Multilateral Other, 7% Investment Guarantee Agency (MIGA), 2% The International Finance Corporation (IFC), 6% The World Bank (IDA), 85% "Which of the following agencies of the World Bank Group do you primarily engage with in Djibouti?" (Respondents chose from a list.) 6 World Bank Group Country Opinion Survey 2015: Djibouti III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Year comparison: Respondents in this year’s country survey and the FY12 country survey had statistically similar levels of familiarity with the WBG (weighted mean in FY’15 = 5.84; weighted mean in FY’12 = 5.77)1.  Respondents’ levels of familiarity with the WBG were significantly, moderately correlated with their perceptions of the WBG’s overall effectiveness in Djibouti, the WBG’s perceived relevance to Djibouti’s development, and the WBG’s help with achieving the country’s development results. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 5.8 Office of President/ Prime Minister/ Minister 6.7 Employee of a Ministry/ PMU/ Consultant 6.7 Local government 6.3 Private Sector / Financial Sector/ Private Bank 6.0 Office of Parliamentarian 5.8 Other 5.8 CSO 5.4 Bilateral/ Multilateral Agency 5.2 Academia/ Research Institute/ Think Tank 4.7 "How familiar are you with the work of the World Bank Group in Djibouti?" (1 - "Not familiar at all", 10 - "Extremely familiar") 1 Please refer to Appendix E for more details on weighting. The means in the chart were calculated based on un- weighted data. 7 World Bank Group Country Opinion Survey 2015: Djibouti IV. General Issues Facing Djibouti Headed in the Right Direction Percentage of Respondents (N=190) Not sure, 14% Neither, 11% The wrong direction, 9% The right direction, 66% "In general, would you say that Djibouti is headed in...?" (Respondents chose from a list.) 8 World Bank Group Country Opinion Survey 2015: Djibouti IV. General Issues Facing Djibouti (continued) Development Priority  Year comparison: Respondents in the FY’12 country survey indicated that the “most important� development priorities in Djibouti were “poverty reduction� (22%), “education� (19%), “health� (11%), and “governance and anti-corruption� (7%). Percentage of Respondents (N=188) Public sector governance/reform 22% Health 19% Social protection 17% Job creation/employment 17% Anti corruption 16% Education 13% Private sector development 12% Economic growth 12% Crime and violence 12% Agricultural development 11% Natural resource management 11% Water and sanitation 11% Food security 11% Environmental sustainability 10% Urban development 10% Climate change 9% Poverty reduction 9% Energy 7% Rural development 7% Foreign direct investment 7% "Listed below are a number of development priorities in Djibouti. Please identify which of the following you consider the most important development priorities in Djibouti. (Choose no more than THREE)" (Only top 20 development priorities are presented in the chart.) (Respondents chose from a list. Responses combined.) 9 World Bank Group Country Opinion Survey 2015: Djibouti IV. General Issues Facing Djibouti (continued) What Would Contribute Most to Reducing Poverty  Year comparison: In the FY’12 country survey, respondents indicated that the greatest contributors to poverty reduction in Djibouti were “job creation/employment� (43%) and “education� (40%). Percentage of Respondents (N=189) Economic growth 25% Anti corruption 23% Education 21% Job creation/employment 19% Public sector governance/reform 18% Water and sanitation 16% Health 15% Social protection 14% Private sector development 11% Equality of opportunity 11% Global/regional integration 11% Climate change 10% Urban development 10% Rural development 10% Energy 9% Natural resource management 8% Environmental sustainability 7% Law and justice 7% Transport 7% Agricultural development 6% "Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Djibouti? (Choose no more than THREE)" (Only top 20 development areas are presented in the chart) (Respondents chose from a list. Responses combined.) 10 World Bank Group Country Opinion Survey 2015: Djibouti IV. General Issues Facing Djibouti (continued) Factors Contributing to “Shared Prosperity� Percentage of Respondents (N=187) Better employment opportunities for young people 28% Consistent economic growth 21% Education and training that better ensure job 20% opportunity Greater access to micro-finance for the poor 16% More reliable social safety net 14% Better opportunity for the poor who live in rural 13% areas Greater voice and participation for citizens to help 13% ensure greater accountability Greater access to health and nutrition for citizens 12% Greater equity of fiscal policy 11% Better opportunity for the poor who live in urban 10% areas Better employment opportunities for women 9% A growing middle class 9% Better entrepreneurial opportunities (i.e., to start 9% small and medium sized businesses) Better quality public services 7% Better quality infrastructure (e.g., roads, electricity, 5% telecommunication) Other 1% "The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “Shared Prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Djibouti? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 11 World Bank Group Country Opinion Survey 2015: Djibouti V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts  Year comparison: Respondents in the FY’12 Country Survey indicated that they most often attributed failed or slow World Bank-assisted reform efforts to “no formal World Bank presence in the country� (38%) and “inadequate level of citizens/civil society participation� (26%). Percentage of Respondents (N=182) The World Bank Group does not do adequate 30% follow through/follow-up Poor donor coordination 26% The World Bank Group works too slowly 24% Lack of/inadequate levels of capacity in 23% Government The Government works inefficiently 23% The World Bank Group is not sensitive enough to 21% political/social realities on the ground Political pressures and obstacles 20% There is not an adequate level of citizen/civil 18% society participation Reforms are not well thought out in light of 12% country challenges Other 2% "When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 12 World Bank Group Country Opinion Survey 2015: Djibouti V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology� section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness2 (Indicator Question) Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 6.2 All respondents* FY 2015 5.4 FY 2012 "Overall, please rate your impression of the World Bank Group's effectiveness in Djibouti." (1 - "Not effective at all", 10 - "Very effective") (*significantly different between FY 2015 and FY 2012) Achieving Development Results (Indicator Question) Mean Rating 1 2 3 4 5 6 7 8 9 10 6.6 All respondents* FY 2015 5.3 FY 2012 "To what extent does the World Bank Group’s work help to achieve development results in Djibouti?" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between FY 2015 and FY 2012) WBG Staff Preparedness Mean Rating 1 2 3 4 5 6 7 8 9 10 6.8 All Respondents* 5.8 "To what extent do you believe the World Bank Group’s staff is well prepared to help Djibouti solve its most complicated development challenges?" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between FY 2015 and FY 2012) 2 Means presented in all charts on this page were calculated based on weighted data from FY’15 and FY’12. 13 World Bank Group Country Opinion Survey 2015: Djibouti V. Overall Attitudes toward the World Bank Group (continued) World Bank and IFC Working Together  Only those stakeholders who responded “Yes� to the question “Do your projects involve both the World Bank and IFC?� provided their views on the working relationship between the World Bank and the IFC. Percentage of Respondents (N=60) The two institutions do not work well together, 10% The two institutions work Don't know, 20% well together, 40% The way the two institutions work together needs improvement, 30% "If your projects involve both the World Bank and IFC, what was your view of how the two institutions working together in Djibouti?" (Respondents chose from a list.) 14 World Bank Group Country Opinion Survey 2015: Djibouti V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups*  Stakeholder groups: Respondents from the Office of President/Prime Minister/Minister had significantly higher overall ratings for the twenty five indicator questions than other stakeholder groups.  Collaboration: Respondents who currently collaborate with the WBG and respondents who are do not collaborate with the institution had statistically similar overall ratings for the twenty five indicator questions (means ratings are 6.3 and 6.1 respectively).  Responses to individual indicator questions by stakeholder groups can be found in Appendix F (page 104). Mean Ratings 1 2 3 4 5 6 7 8 9 10 All Stakeholder Groups 6.1 Office of President/ Prime Minister/ Minister 7.4 Other 6.4 Employee of a Ministry/ PMU/ Consultant 6.4 Office of Parliamentarian 6.3 Private Sector / Financial Sector/ Private Bank 6.2 Bilateral/ Multilateral Agency 6.1 Local government 6.0 CSO 5.9 Academia/ Research Institute/ Think tank 5.0 Mean Ratings for All Indicator Questions by Stakeholder Groups on a Scale from 1 to 10 * Responses to all twenty five indicator questions can be found in Appendix F. 15 World Bank Group Country Opinion Survey 2015: Djibouti V. Overall Attitudes toward the World Bank Group (continued) Greatest Value Percentage of Respondents (N=187) Donor coordination 6% 27% 33% Policy advice, studies, analyses 22% 4% 26% Mobilizing third party financial resources 6% 19% 25% Financial resources 18% 4% 22% Data 17% 5% 22% Technical assistance 5% 16% 21% Capacity development 12% 7% 19% Convening/facilitating 12% 4% 16% Linkage to non-Bank expertise (i.e., South- 11% 11% South knowledge sharing) Greatest value Second greatest value Other 4% "When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Djibouti?" (Respondents chose from a list.) 16 World Bank Group Country Opinion Survey 2015: Djibouti V. Overall Attitudes toward the World Bank Group (continued) Most Effective Instruments in Reducing Poverty  Year comparison: Respondents in the FY’12 country survey indicated that the World Bank’s most effective instruments in reducing poverty in Djibouti were its “investment lending� (58%) and “capacity development� (38%). Only 16% of respondents in the FY’12 country survey believed that the most effective instrument was “knowledge products/services.� Percentage of Respondents (N=183) Knowledge products/services (analytical work, 33% studies, surveys, etc.) Investment lending (financing specific projects) 31% Trust Fund management 28% Policy based lending / budget support to the 27% Government Technical assistance (advice, best practice, 21% international experience, etc.) Capacity development 21% Multi-sectoral approaches 20% Other 7% Don’t know 6% “Which World Bank Group's instruments do you believe are the MOST effective in reducing poverty in Djibouti? (Choose no more than TWO)� (Respondents chose from a list. Responses combined.) 17 World Bank Group Country Opinion Survey 2015: Djibouti V. Overall Attitudes toward the World Bank Group (continued) Importance and Effectiveness of WBG’s Capacity Building Work Mean Rating 1 2 3 4 5 6 7 8 9 10 Policy design (for clarity and better incentives 6.6 to achieve development goals) 7.0 Project implementation (or other 6.2 organizational strengthening) 6.6 Citizen engagement (incorporating citizens' 5.9 voices into development) 6.4 Effectiveness Importance "How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Djibouti?" (1 - "Not effective at all", 10 - "Very effective") "When thinking about how to improve capacity building in Djibouti to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building?" (1 - "Not important at all", 10 - "Very important") 18 World Bank Group Country Opinion Survey 2015: Djibouti V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness  Year comparison: Respondents in the FY’12 country survey indicated that the World Bank’s greatest weaknesses in its work in Djibouti were “no official presence in the country (office with staff)� (41%) and “World Bank processes being too slow and complex� (29%). Percentage of Respondents (N=180) World Bank Group’s processes too slow 18% Not collaborating enough with stakeholders outside the Government 18% World Bank Group’s processes too complex 17% Arrogant in its approach 16% Not enough public disclosure of its work 16% Its advice and strategies do not lend themselves to practical problem solving 14% Imposing technocratic solutions without regard to political realities 14% Staff too inaccessible 12% Not adequately sensitive to political/social realities in Djibouti 11% Not exploring alternative policy options 11% Not willing to honestly criticize policies and reform efforts in the country 10% Not aligned with other donors’ work 9% The credibility of its knowledge/data 8% Not client focused 7% Too influenced by developed countries 7% Not aligned with country priorities 6% Other 3% Don’t know 2% "Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Djibouti? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 19 World Bank Group Country Opinion Survey 2015: Djibouti VI. Sectoral Importance and Effectiveness Importance of WBG’s Support in Sectoral Areas Mean Importance Rating 1 2 3 4 5 6 7 8 9 10 Job creation/employment 7.0 Water and sanitation 6.8 Public sector governance/reform 6.8 Urban development 6.8 Education 6.8 Economic growth 6.8 Law and justice 6.7 Health 6.7 Transport 6.6 Poverty reduction 6.6 Anti corruption 6.5 Rural development 6.5 Private sector development 6.5 Food security 6.5 Information and communications technology 6.4 Agricultural development 6.4 Energy 6.4 Foreign direct investment 6.3 Equality of opportunity 6.3 Environmental sustainability 6.3 Gender equity 6.3 Social protection 6.3 Crime and violence 6.3 Natural resource management 6.2 Climate change 6.2 Global/regional integration 6.2 Trade and exports 6.2 Regulatory framework 6.2 Communicable/non-communicable diseases 6.1 Disaster management 5.8 "In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Djibouti?" (1-"Not important at all", 10-"important") 20 World Bank Group Country Opinion Survey 2015: Djibouti VI. Sectoral Importance and Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison3 Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Gender equity* 6.6 5.1 Education 6.6 6.3 Urban development 6.3 Health 6.3 6.0 Regulatory framework 6.3 Foreign direct investment 6.2 Global/regional integration 6.2 Economic growth* 6.2 4.9 Environmental sustainability 6.2 Communicable/non-communicable diseases 6.1 5.7 Public sector governance/reform 6.1 Transport* 6.0 5.0 Rural development 6.0 Private sector development* 5.9 4.2 Trade and exports* 5.9 4.1 Information and communications technology* 5.9 4.1 Job creation/employment* 5.9 4.5 Law and justice* 5.8 4.0 Poverty reduction 5.8 5.7 Anti corruption 5.7 Water and sanitation 5.7 5.4 Energy 5.7 5.7 Crime and violence 5.6 Agricultural development 5.6 Equality of opportunity 5.6 Climate change 5.5 Food security 5.5 FY 2015 5.3 Social protection* 5.5 FY 2012 4.4 Disaster management* 5.5 4.2 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Djibouti?" (1-"Not effective at all", 10-"Very effective") (*Significantly different between FY 2015 and FY 2012) 3 All means presented in this chart are calculated based on weighted data. See Appendix E for details. 21 World Bank Group Country Opinion Survey 2015: Djibouti VI. Sectoral Importance and Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration4 Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Health 6.9 6.1 Environmental sustainability 6.8 6.0 Economic growth* 6.8 5.6 Education 6.7 6.5 Gender equity 6.7 6.4 Communicable/non-communicable diseases 6.6 6.1 Urban development 6.5 6.2 Information and communications technology 6.4 5.7 Foreign direct investment 6.4 6.0 Public sector governance/reform 6.2 6.0 Energy 6.2 5.6 Private sector development 6.0 5.9 Job creation/employment 6.0 5.6 Social protection 6.0 5.5 Water and sanitation 6.0 5.8 Trade and exports 5.9 5.7 Climate change 5.9 5.4 Global/regional integration 5.8 6.3 Transport 5.8 6.1 Regulatory framework 5.8 6.5 Agricultural development 5.8 5.8 Rural development 5.8 6.3 Poverty reduction 5.7 6.3 Crime and violence 5.7 5.6 Food security 5.6 5.6 Law and justice 5.4 Collaborating with 6.0 the WBG Disaster management 5.3 5.7 Anti corruption* 5.0 Not collaborating 6.0 with the WBG Equality of opportunity 4.9 5.7 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Djibouti?" (1-"Not effective at all", 10-"Very effective") (*Significantly different between collaborators and non-collaborators with the WBG) 4 Note in the Appendix on the sectoral effectiveness (Appendix A, page 51) that only primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know� if they did not have exposure to the WBG’s work in certain development areas. Please also note, all means presented in this chart were calculated based on un-weighted data. 22 World Bank Group Country Opinion Survey 2015: Djibouti VI. Sectoral Importance and Effectiveness (continued) WBG Promoting Private Public Partnerships Mean Ratings 1 2 3 4 5 6 7 8 9 10 All respondents 6.6 "To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Djibouti?" (1-"to no degree at all", 10-"To a very significant degree") Helping the Poorest Percentage of Respondents (N=185) To a very Don't know, 6% insufficient degree, 6% To a fully To a somewhat sufficient degree, insufficient 36% degree, 16% To a somewhat sufficient degree, 35% "To what extent do you believe that the World Bank Group's work and support help the poorest in Djibouti?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 23 World Bank Group Country Opinion Survey 2015: Djibouti VI. Sectoral Importance and Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Djibouti, bivariate correlational analyses were conducted using respondents’ ratings of the twenty-nines specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank Group’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the Bank Group’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the Bank Group’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the Bank Group’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank Group’s overall effectiveness in Djibouti. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at communicable/non-communicable diseases;  The WBG’s effectiveness at environmental sustainability;  The WBG’s effectiveness at disaster management; and  The WBG’s effectiveness at agricultural development.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Djibouti, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at global/regional integration;  The WBG’s effectiveness at law and justice (e.g., judicial system);  The WBG’s effectiveness at information and communications technology; and  The WBG’s effectiveness at anti corruption. 24 World Bank Group Country Opinion Survey 2015: Djibouti VII. How the World Bank Group Operates The World Bank Group’s Work in Djibouti: Year Comparison5  Year comparison: Respondents in this year’s country survey had significantly higher ratings for the statement that “the WBG supports programs and strategies that are realistic for Djibouti,� compared to respondents in the FY12 country survey. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group supports programs and 6.5 strategies that are realistic for Djibouti* 5.8 Overall the World Bank Group currently plays a 6.1 relevant role in development in Djibouti¹ 5.7 The World Bank Group’s work is aligned with 6.0 what I consider the development priorities for FY 2015 Djibouti¹ 5.6 FY 2012 "To what extent do you agree with the following statements about the World Bank Group’s work in Djibouti?" (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between FY2015 and FY2012) ¹Indicator Question 5 Means in the chart were calculated based on weighted data. For more information about weighting, please see Appendix E. 25 World Bank Group Country Opinion Survey 2015: Djibouti VII. How the World Bank Group Operates (continued) The World Bank Group’s Work in Djibouti: Collaboration6  Collaboration: Respondents who collaborate with the WBG had significantly higher ratings for the statement that “the WBG’s work is aligned with what I consider the development priorities for Djibouti,� compared to respondents who do not work with the WBG. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group supports programs and 6.5 strategies that are realistic for Djibouti 6.5 The World Bank Group’s work is aligned with 6.4 what I consider the development priorities for Djibouti*¹ 5.6 Collaborating with the WBG Overall the World Bank Group currently plays a 6.2 Not collaborating relevant role in development in Djibouti¹ 6.0 with the WBG "To what extent do you agree with the following statements about the World Bank Group’s work in Djibouti?" (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between collaborators and non-collaborators with the WBG) ¹Indicator Question 6 All means presented in this chart were calculated based on un-weighted data. 26 World Bank Group Country Opinion Survey 2015: Djibouti VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison7  Year comparison: Respondents in this year’s country survey had significantly higher levels of agreement with a few of the following statements compared to respondents in the FY’12 country survey (see the chart below for details). However, this year’s respondents had significantly lower ratings for the statement that “where country systems are adequate, the WBG makes appropriate use of them� compared to respondents in the FY’12 country survey. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group’s approvals and reviews are 6.4 done in a timely fashion* 5.6 The World Bank Group treats clients and 6.3 stakeholders in Djibouti with respect 6.5 Working with the World Bank Group increases 6.2 Djibouti’s institutional capacity 6.5 The World Bank Group provides effective 6.2 implementation support 6.2 The World Bank Group’s conditions on its lending 6.2 are reasonable 5.8 The World Bank Group’s “Safeguard Policy� 6.2 requirements are reasonable* 5.6 The World Bank Group effectively monitors and 6.0 evaluates the projects and programs it supports 6.2 The World Bank Group takes decisions quickly in 6.0 Djibouti¹ Where country systems are adequate, the World 5.9 Bank Group makes appropriate use of them*¹ 6.7 FY 2015 5.7 FY 2012 The World Bank Group disburses funds promptly* 4.8 "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between FY 2015 and FY 2012) ¹Indicator Question 7 Means in the chart were calculated based on weighted data. 27 World Bank Group Country Opinion Survey 2015: Djibouti VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration 8  Collaboration: respondents who collaborate with the WBG had significantly higher ratings for the statement that “the WBG effectively monitors and evaluates the projects and programs it supports� compared to respondents who do not work with the WBG. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group effectively monitors and 6.6 evaluates the projects and programs it supports* 5.8 The World Bank Group provides effective 6.5 implementation support 6.1 The World Bank Group’s approvals and reviews are 6.4 done in a timely fashion 6.3 Working with the World Bank Group increases 6.1 Djibouti’s institutional capacity 6.4 Where country systems are adequate, the World 6.1 Bank Group makes appropriate use of them¹ 5.9 The World Bank Group treats clients and 6.0 stakeholders in Djibouti with respect 6.7 The World Bank Group’s conditions on its lending 5.9 are reasonable 6.4 The World Bank Group’s “Safeguard Policy� 5.7 requirements are reasonable 6.4 The World Bank Group takes decisions quickly in 5.7 Djibouti¹ 6.3 Collaborating with the WBG Not collaborating 5.5 with the WBG The World Bank Group disburses funds promptly 5.7 "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between collaborators and non-collaborators with the WBG) ¹Indicator Question 8 All means presented in this chart were calculated based on un-weighted data. 28 World Bank Group Country Opinion Survey 2015: Djibouti VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison9  Year comparison: As indicated in the chart below, respondents in this year’s country survey gave significantly higher ratings for a number of qualities of the WBG as a development partner in Djibouti compared to respondents in the FY’12 country survey. However, this year’s respondents gave significantly lower ratings for the WBG’s “collaboration with the government,� than respondents in FY’12. Mean Rating 1 2 3 4 5 6 7 8 9 10 Being inclusive*¹ 6.6 5.0 Being a long-term partner¹ 6.5 Flexibility (in terms of changing country 6.4 circumstances)*¹ 5.1 Collaboration with other donors and development 6.3 partners¹ 6.3 Staff accessibility*¹ 6.3 5.1 Collaboration with the Government*¹ 6.3 7.2 Ease of access to the people at the World Bank Group 6.2 who are making decisions important to my work¹ Responsiveness*¹ 6.1 5.2 Flexibility (in terms of the institution’s products and 6.0 services)*¹ 5.2 The speed in which it gets things accomplished on the 6.0 ground¹ Openness (sharing data and other information)¹ 6.0 5.6 Straightforwardness and honesty¹ 5.9 5.4 FY 2015 Collaboration with civil society¹ 5.9 FY 2012 Collaboration with the private sector¹ 5.7 "To what extent is the World Bank Group an effective development partner in Djibouti, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between FY2015 and FY2012) ¹Indicator Question 9 All means in this chart were calculated based on weighted data. 29 World Bank Group Country Opinion Survey 2015: Djibouti VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration10  Collaboration: Respondents who collaborate with the WBG gave significantly higher ratings for the WBG’s “responsiveness� and “flexibility in terms of the institution’s products and services� than respondents who do not collaborate with the institution. Mean Rating 1 2 3 4 5 6 7 8 9 10 Collaboration with the Government¹ 6.8 6.3 Responsiveness*¹ 6.8 5.8 Staff accessibility¹ 6.7 6.1 Being inclusive¹ 6.7 6.5 Being a long-term partner¹ 6.7 6.4 Flexibility (in terms of the institution’s products and 6.5 services)*¹ 5.7 Ease of access to the people at the World Bank Group 6.4 who are making decisions important to my work¹ 6.1 Straightforwardness and honesty¹ 6.3 5.8 The speed in which it gets things accomplished on the 6.2 ground¹ 6.1 Collaboration with civil society¹ 6.2 5.9 Flexibility (in terms of changing country 6.1 circumstances)¹ 6.6 Openness (sharing data and other information)¹ 6.1 6.0 Collaboration with other donors and development 6.0 Collaborating with partners¹ 6.5 the WBG Not collaborating Collaboration with the private sector¹ 5.7 5.7 with the WBG "To what extent is the World Bank Group an effective development partner in Djibouti, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between collaborators and non-collaborators with the WBG) ¹Indicator Question 10 All means in this chart were calculated based on unweighted data. 30 World Bank Group Country Opinion Survey 2015: Djibouti VII. How the World Bank Group Operates (continued) Internal Measuring and Monitoring Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.9 "To what extent do you believe the World Bank Group measures and corrects its work in real time in Djibouti?" (1-"To no degree at all", 10-"To a very significant degree") 31 World Bank Group Country Opinion Survey 2015: Djibouti VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities11  Year comparison: This year’s respondents were significantly more likely to consult the WBG’s knowledge work and activities on a regular basis (weekly and monthly) compared to respondents in the FY’12 country survey. Percentage of Respondents (FY12 N=112; FY15 N=187) 30% Weekly 3% 28% Monthly 28% 23% A few times a year 30% 16% Rarely 26% FY 2015 3% FY 2012 Never 13% "How frequently do you consult World Bank Group's knowledge work and activities in the work you do?" (Respondents chose from a list.) 11 All means in the chart were calculated based on weighted data. 32 World Bank Group Country Opinion Survey 2015: Djibouti VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Djibouti’s Knowledge Needs12 (Indicator Question) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 6.0 FY 2015 All Respondents* 5.3 FY 2012 "The World Bank Group meets Djibouti’s needs for knowledge services (e.g., research, analysis, data, technical assistance)." (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between FY2015 and FY2012) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Mean Significance Rating 1 2 3 4 5 6 7 8 9 10 6.9 All Respondents* FY 2015 5.8 FY 2012 "Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country?" (1-"Not significant at all", 10-"Very significant") (*Significantly different between FY2015 and FY2012) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) Mean Technical Quality Rating 1 2 3 4 5 6 7 8 9 10 6.4 All Respondents FY 2015 6.4 FY 2012 "Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?" (1-"Very low technical quality", 10-"Very high technical quality") 12 All means in the charts on this page were calculated based on weighted data. 33 World Bank Group Country Opinion Survey 2015: Djibouti VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities13  Year comparison: As indicated in the chart below, respondents in this year’s country survey gave significantly higher ratings for the WBG’s knowledge work and activities “being adequately disseminated� and “being accessible,� compared to respondents in the FY’12 country survey. However, respondents in this year’s country survey gave significantly lower ratings for the WBG’s knowledge work and activities “being timely,� compared to respondents in the FY’12. Mean Rating 1 2 3 4 5 6 7 8 9 10 Are source of relevant information on global 6.4 good practices 6.4 6.3 Lead to practical solutions Are adaptable to Djibouti’s specific 6.2 development challenges and country 5.9 circumstances¹ 6.1 Are adequately disseminated* 5.1 Are accessible (well written and easy to 6.0 understand)* 5.4 Include appropriate level of stakeholder 6.0 involvement during preparation 5.7 5.4 Are timely* 6.2 FY 2015 5.1 FY 2012 Are translated enough into local language 5.5 "In Djibouti, to what extent do you believe that the World Bank Group’s knowledge work and activities:" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between FY 2015 and FY 2012) ¹Indicator Question 13 All means in this chart were calculated based on weighted data. 34 World Bank Group Country Opinion Survey 2015: Djibouti VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Djibouti’s Needs for Financial Instruments14 (Indicator Question) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 5.2 All Respondents FY 2015 5.1 FY 2012 "The World Bank Group’s financial instruments (i.e., investment lending, Trust Funds, etc.) meet the needs of Djibouti." (1-"Strongly disagree", 10-"Strongly agree") 14 Means in the chart were calculated based on weighted data. 35 World Bank Group Country Opinion Survey 2015: Djibouti IX. The Future Role of the World Bank Group in Djibouti The World Bank Group’s Local Presence in Djibouti Percentage of Respondents (N=189) Less local Don't know, 2% presence, 4% The current level of local presence is adequate, 20% More local presence, 74% "To be a more effective development partner in Djibouti, do you believe that the World Bank Group should have...?" (Respondents chose from a list.) Selectivity of the World Bank Group’s Support Percentage of Respondents (N=188) Don’t know, 18% The World Bank Group is sufficiently selective and focuses on the most important development challenges in Djibouti, 41% The World Bank Group is not sufficiently selective in Djibouti, and it is involved in too many areas of development, 40% "Which of the following best describes the WBG's support in Djibouti?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 36 World Bank Group Country Opinion Survey 2015: Djibouti IX. The Future Role of the WBG in Djibouti (continued) Making the World Bank Group of Greater Value  Year comparison: Respondents in the FY’12 country survey indicated that the World Bank should “reduce the complexity of obtaining World Bank financing� (47%) and “improve the quality of its experts as related to Djibouti’s specific challenges� (33%) to make itself of greater value in Djibouti. Percentage of Respondents (N=189) Offer more innovative financial products 32% Offer more innovative knowledge services 26% Increase the level of capacity development in the 24% country Collaborate more effectively with Government clients 21% (e.g., national, state, local) Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other 18% terms) Ensure greater selectivity in its work 16% Provide more adequate data/knowledge/statistics/figures on Djibouti’s 15% economy Reach out more to groups outside of Government 12% Reduce the complexity of obtaining World Bank 11% Group financing Work faster 10% Improve the quality of its experts as related to 7% Djibouti’s specific challenges Other 5% "Which of the following SHOULD the World Bank Group do to make itself of greater value in Djibouti? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 37 World Bank Group Country Opinion Survey 2015: Djibouti IX. The Future Role of the WBG in Djibouti (continued) World Bank Group Should Collaborate More with …  Year comparison: Respondents in the FY’12 country survey indicated that the World Bank should work more with “NGOs� (47%) and “private sector� (40%) to ensure better development results in Djibouti. Percentage of Respondents (N=184) Academia/think tanks/research institutes 35% Donor community 25% Youth/university groups 22% Private sector 22% Beneficiaries 18% NGOs/Community Based Organizations 17% (CBOs) Foundations 17% Local Government 16% Media 9% Don’t know 5% Parliament 3% Other 2% "In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country ?" (Respondents chose from a list. Responses combined.) 38 World Bank Group Country Opinion Survey 2015: Djibouti IX. The Future Role of the WBG in Djibouti (continued) Where the World Bank Group Should Focus its Resources  Year comparison: Respondents in the FY’12 country survey indicated that the World Bank should focus its resources on “poverty reduction� (40%), “education� (33%), and “health� (24%). Percentage of Respondents (N=189) Public sector governance/reform 22% Health 21% Private sector development 19% Water and sanitation 19% Social protection 17% Job creation/employment 16% Education 16% Equality of opportunity 15% Poverty reduction 13% Transport 12% Food security 11% Climate change 11% Economic growth 10% Crime and violence 10% Foreign direct investment 10% Anti corruption 9% Agricultural development 8% Gender equity 8% Regulatory framework 7% Global/regional integration 6% “When thinking about how the World Bank Group can have the most impact on development results in Djibouti, in which sectoral areas do you believe the WBG should focus most of its attention and resources in Djibouti? (Choose no more than THREE)� (Only top 20 sectoral areas are presented in the chart.) (Respondents chose from a list. Responses combined.) 39 World Bank Group Country Opinion Survey 2015: Djibouti IX. The Future Role of the WBG in Djibouti (continued) Future Combination of the WBG services Percentage of Respondents (N=185) The combination is appropriate for Djibouti, 4% Don't know, None of the 7% above, 3% Convening services, 11% Financial services, 47% Knowledge products, 28% "When considering the combination of services that the World Bank Group offers in Djibouti, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Djibouti?" (Respondents chose from a list.) 40 World Bank Group Country Opinion Survey 2015: Djibouti X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 67) for all responses by stakeholder groups. General Information Sources  Year comparison: Respondents in the FY’12 country survey indicated that they got most of their information about economic and social development issues in Djibouti from “the Internet� (54%) and “local newspapers� (52%). Percentage of Respondents (N=182) Internet 67% International newspapers 32% Local newspapers 20% Local television 15% International radio 14% International television 14% Social media (blogs, Facebook, Twitter, 10% YouTube, Flickr) Local radio 10% Periodicals 8% Other 5% "How do you get most of your information about economic and social development issues in Djibouti? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 41 World Bank Group Country Opinion Survey 2015: Djibouti X. Communication and Outreach (continued) Preferred Information Sources  Year comparison: Respondents in the FY’12 country survey indicated that they would prefer to receive information from the World Bank through “World Bank website� (56%) and “World Bank seminars/workshops/conferences� (42%). Percentage of Respondents (N=179) World Bank Group’s seminars/workshops/ 51% conferences World Bank Group’s website 39% Direct contact with World Bank Group 28% e-Newsletters 26% World Bank Group’s publications and other 25% written materials Social media (blogs, Facebook, Twitter, 13% YouTube, Flickr) Mobile phones 8% Other 2% "How would you prefer to obtain information from the World Bank Group? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 42 World Bank Group Country Opinion Survey 2015: Djibouti X. Communication and Outreach (continued) Access to Information15 Percentage of Respondents (FY 2015 N=172; FY 2012 N=88) 33% FY 2015 Yes 40% FY 2012 67% No 60% "Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information in its possession that is not on a list of exceptions?"  Year comparison: This year’s respondents were significantly more likely to have requested information from the WBG than respondents in the FY’12 country survey. Percentage of Respondents (FY 2015 N=172; FY 2012 N=90) 42% FY 2015 Yes 18% FY 2012 58% No 82% "Have you requested information from the World Bank Group on its activities in the past year?" Percentage of Respondents (FY 2015 N=67; FY 2012 N=16) 73% Yes 81% 27% No FY 2015 19% FY 2012 "Were you able to obtain this information?" 15 All percentages presented in the charts on this page were calculated based on weighted data. 43 World Bank Group Country Opinion Survey 2015: Djibouti X. Communication and Outreach (continued) Access to the Internet16  Year comparison: This year’s respondents were significantly less likely to have access to the Internet than respondents in the FY’12 country survey. Percentage of Respondents (FY 2015 N=164; FY 2012 N=92) 82% Yes 95% 18% FY 2015 No 5% FY 2012 "Do you have access to the Internet?" Percentage of Respondents (N=148) High speed/WiFi 93% Dial-up 7% "Which Internet connection do you use primarily when visiting a World Bank Group website?� (Respondents chose from a list.) 16 Percentages presented in the first chart were calculated based on weighted data. 44 World Bank Group Country Opinion Survey 2015: Djibouti X. Communication and Outreach (continued) WBG Website Usage17 Percentage of Respondents (FY 2015 N=168; FY 2012 N=91) 58% Yes 68% FY 2015 42% No FY 2012 32% "Do you use/have you used the World Bank Group website?" Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I find the World Bank Group’s websites easy 7.0 to navigate.* 6.3 I find the information on the World Bank 6.8 Group’s websites useful. 6.6 FY 2015 "Please rate how much you agree with the following statements." FY 2012 (1-"Strongly disagree", 10-"Strongly agree�) (*Significantly different between FY 2015 and FY 2012) 17 All percentages and means presented in the charts on this page were calculated based on weighted data. 45 World Bank Group Country Opinion Survey 2015: Djibouti X. Communication and Outreach (continued) Use of the WBG’s Social Media Channels Percentage of Respondents (N=187) Yes 31% No 69% "Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, Twitter, YouTube, Flickr)?" Evaluation of the WBG’s Social Media Channels Mean Level of Agreement (N = 98) 1 2 3 4 5 6 7 8 9 10 The World Bank Group’s social media channels are valuable sources of 5.8 information about the institution "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree�) 46 World Bank Group Country Opinion Survey 2015: Djibouti X. Communication and Outreach (continued) Information Sharing18 Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 When I need information from the World Bank 6.7 Group I know how to find it* 5.3 The World Bank Group is responsive to my 6.3 information requests and inquiries 5.5 FY 2015 "Please rate how much you agree with the following statements." FY 2012 (1-"Strongly disagree", 10-"Strongly agree�) (*Significantly different between FY 2015 and FY 2012) 18 Means in the chart were calculated based on weighted data. 47 World Bank Group Country Opinion Survey 2015: Djibouti XI. Appendices A. Responses to All Questions across All Respondents...................... 49 B. Responses to All Questions by Stakeholder Groups ...................... 65 C. Responses to Indicator Questions by Geographic Location........... 87 D. Responses to Selected Questions by Level of Collaboration with the WBG ............................................................................................. 89 E. Responses to Comparable Questions by Year ............................... 96 F. Indicator Questions as a Function of Exposure to the WBG ........ 102 G. WBG Country Opinion Survey FY15 – Djibouti Questionnaire .... 103 Djibouti 48 World Bank Group Country Opinion Survey 2015: Djibouti Appendix A: Responses to All Questions across All Respondents (N=191) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know� (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Djibouti Percentage of Respondents 1. In general would you say that Djibouti is headed in ... ? (N=190) The right direction 65.8% The wrong direction 9.5% Neither 10.5% Not sure 14.2% 2. Listed below are a number of development priorities in Djibouti. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Djibouti? (Choose no more than THREE) (Responses Combined; N=188) Public sector governance/reform (i.e., government effectiveness, public financial 22.3% management, public expenditure, fiscal system reform) Health 19.1% Social protection (e.g., pensions, targeted social assistance) 17.0% Job creation/employment 17.0% Anti corruption 16.0% Education 12.8% Private sector development 12.2% Economic growth 12.2% Crime and violence 11.7% Agricultural development 11.2% Natural resource management (e.g., oil, gas, mining) 11.2% Water and sanitation 11.2% Food security 10.6% Environmental sustainability 10.1% Urban development 9.6% Climate change (e.g., mitigation, adaptation) 9.0% Poverty reduction 9.0% Energy 7.4% Rural development 7.4% Foreign direct investment 6.9% Global/regional integration 6.9% Transport (e.g., roads, bridges, transportation) 6.9% Gender equity 6.4% Trade and exports 6.4% Law and justice (e.g., judicial system) 5.9% Information and communications technology 5.9% Disaster management 5.3% Regulatory framework 4.8% Communicable/non-communicable diseases 4.3% Equality of opportunity (i.e., equity) 3.2% 49 World Bank Group Country Opinion Survey 2015: Djibouti A. General Issues Facing Djibouti (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in Djibouti? (Choose no more than THREE) (Responses Combined; N=189) Economic growth 25.4% Anti corruption 22.8% Education 21.2% Job creation/employment 19.0% Public sector governance/reform (i.e., government effectiveness, public financial 18.0% management, public expenditure, fiscal system reform) Water and sanitation 15.9% Health 14.8% Social protection (e.g., pensions, targeted social assistance) 14.3% Private sector development 11.1% Equality of opportunity (i.e., equity) 10.6% Global/regional integration 10.6% Climate change (e.g., mitigation, adaptation) 10.1% Urban development 9.5% Rural development 9.5% Energy 9.0% Natural resource management (e.g., oil, gas, mining) 8.5% Environmental sustainability 7.4% Law and justice (e.g., judicial system) 7.4% Transport (e.g., roads, bridges, transportation) 6.9% Agricultural development 6.3% Trade and exports 5.8% Food security 5.3% Information and communications technology 5.3% Foreign direct investment 5.3% Gender equity 4.8% Disaster management 4.2% Crime and violence 4.2% Regulatory framework 3.7% Communicable/non-communicable diseases 2.6% 50 World Bank Group Country Opinion Survey 2015: Djibouti A. General Issues Facing Djibouti (continued) 4. The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Djibouti? (Choose Percentage of Respondents no more than TWO) (Responses Combined; N=187) Better employment opportunities for young people 27.8% Consistent economic growth 21.4% Education and training that better ensure job opportunity 19.8% Greater access to micro-finance for the poor 15.5% More reliable social safety net 14.4% Better opportunity for the poor who live in rural areas 13.4% Greater voice and participation for citizens to help ensure greater accountability 13.4% Greater access to health and nutrition for citizens 12.3% Greater equity of fiscal policy 11.2% Better opportunity for the poor who live in urban areas 10.2% Better employment opportunities for women 9.1% A growing middle class 9.1% Better entrepreneurial opportunities (i.e., to start small and medium sized 9.1% businesses) Better quality public services 7.0% Better quality infrastructure (e.g., roads, electricity, telecommunication) 4.8% Other 0.5% B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in 190 0 5.84 2.08 Djibouti? (1-Not familiar at all, 10-Extremely familiar) Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s 183 6 6.14 2.29 effectiveness in Djibouti? (1-Not effective at all, 10-Very effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Djibouti solve its most 182 8 6.69 2.16 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 51 World Bank Group Country Opinion Survey 2015: Djibouti B. Overall Attitudes toward the World Bank Group (continued) 4. When thinking about how the World Bank Group can have the most impact on development results in Djibouti, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge Percentage of Respondents services) in Djibouti? (Choose no more than THREE) (Responses Combined; N=189) Public sector governance/reform (i.e., government effectiveness, public financial 21.7% management, public expenditure, fiscal system reform) Health 20.6% Private sector development 19.0% Water and sanitation 18.5% Social protection (e.g., pensions, targeted social assistance) 17.5% Job creation/employment 16.4% Education 15.9% Equality of opportunity (i.e., equity) 15.3% Poverty reduction 12.7% Transport (e.g., roads, bridges, transportation) 11.6% Food security 11.1% Climate change (e.g., mitigation, adaptation) 10.6% Economic growth 10.1% Crime and violence 9.5% Foreign direct investment 9.5% Anti corruption 9.0% Agricultural development 8.5% Gender equity 8.5% Regulatory framework 7.4% Global/regional integration 6.3% Energy 6.3% Law and justice (e.g., judicial system) 5.8% Communicable/non-communicable diseases 4.8% Trade and exports 4.8% Natural resource management (e.g., oil, gas, mining) 4.2% Rural development 4.2% Information and communications technology 3.7% Environmental sustainability 2.6% Urban development 2.1% Disaster management 0.5% 52 World Bank Group Country Opinion Survey 2015: Djibouti B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which activity Percentage of Respondents (N=187) nd do you believe is of greatest VALUE and which activity is of second Greatest 2 Greatest greatest value in Djibouti? Value Value Combined Donor coordination 6.4% 27.0% 33.4% Policy advice, studies, analyses 21.9% 3.8% 25.7% Mobilizing third party financial resources 5.9% 18.9% 24.8% Financial resources 18.2% 4.3% 22.5% Data 17.1% 4.9% 22.0% Technical assistance 5.3% 16.2% 21.6% Capacity development 11.8% 7.0% 18.8% Convening/facilitating 12.3% 3.8% 16.1% Linkage to non-Bank expertise (i.e., South-South knowledge sharing) 0.5% 10.8% 11.3% Other 0.5% 3.2% 3.8% How EFFECTIVE do you believe the World Bank Group is in terms of the capacity Effectiveness building work it does in each of the following areas in Djibouti? (1-Not effective at all, 10-Very effective) N DK Mean SD 6. Project implementation (or other organizational strengthening) 178 12 6.19 1.92 7. Citizen engagement (incorporating citizens' voices into development) 167 20 5.88 2.85 8. Policy design (for clarity and better incentives to achieve development goals) 169 20 6.57 2.49 When thinking about how to improve capacity building in Djibouti to help ensure Importance better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) N DK Mean SD 9. Project implementation (or other organizational strengthening) 162 24 6.58 2.14 10. Citizen engagement (incorporating citizens' voices into development) 159 29 6.38 2.64 11. Policy design (for clarity and better incentives to achieve development goals) 157 31 7.02 2.56 12. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Djibouti? (Choose no more than TWO) (Responses Combined; N=180) World Bank Group’s processes too slow 18.3% Not collaborating enough with stakeholders outside the Government 18.3% World Bank Group’s processes too complex 16.7% Arrogant in its approach 15.6% Not enough public disclosure of its work 15.6% Its advice and strategies do not lend themselves to practical problem solving 13.9% Imposing technocratic solutions without regard to political realities 13.9% Staff too inaccessible 12.2% Not adequately sensitive to political/social realities in Djibouti 10.6% Not exploring alternative policy options 10.6% Not willing to honestly criticize policies and reform efforts in the country 10.0% Not aligned with other donors’ work 8.9% The credibility of its knowledge/data 7.8% Not client focused 7.2% Too influenced by developed countries 6.7% Not aligned with country priorities 6.1% Other 2.8% Don’t know 2.2% 53 World Bank Group Country Opinion Survey 2015: Djibouti B. Overall Attitudes toward the World Bank Group (continued) 13. Which World Bank Group’s instruments do you believe are the MOST Percentage of Respondents effective in reducing poverty in Djibouti? (Choose no more than TWO) (Responses Combined; N=183) Knowledge products/services (analytical work, studies, surveys, etc.) 33.3% Investment lending (financing specific projects) 31.1% Trust Fund management 27.9% Policy based lending / budget support to the Government 26.8% Technical assistance (advice, best practice, international experience, etc.) 21.3% Capacity development 21.3% Multi-sectoral approaches 20.2% Other 7.1% Don’t know 6.0% 14. To what extent do you believe that the World Bank Group’s work and support Percentage of Respondents help the poorest in Djibouti? (Select only ONE response) (N=185) To a fully sufficient degree 36.2% To a somewhat sufficient degree 35.1% To a somewhat insufficient degree 16.2% To a very insufficient degree 6.5% Don't know 5.9% 15. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in Percentage of Respondents your country? (Choose no more than TWO) (Responses Combined; N=184) Academia/think tanks/research institutes 34.8% Donor community 25.0% Youth/university groups 22.3% Private sector 22.3% Beneficiaries 17.9% NGOs/Community Based Organizations (CBOs) 17.4% Foundations 16.8% Local Government 16.3% Media 8.7% Don’t know 5.4% Parliament 3.3% Other 1.6% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Djibouti? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 16. Overall the World Bank Group currently plays a relevant role in development 181 4 5.98 2.01 in Djibouti* 17. The World Bank Group’s work is aligned with what I consider the 171 9 5.95 2.36 development priorities for Djibouti* 18. The World Bank Group supports programs and strategies that are realistic for 162 18 6.50 2.49 Djibouti 19. The World Bank Group treats clients and stakeholders in Djibouti with respect 162 20 6.35 2.53 54 World Bank Group Country Opinion Survey 2015: Djibouti B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Level of Agreement Djibouti, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 20. Responsiveness* 161 24 6.10 2.25 21. Flexibility (in terms of the institution’s products and services)* 164 20 5.98 2.35 22. Flexibility (in terms of changing country circumstances)* 166 19 6.48 2.38 23. Being inclusive* 143 37 6.58 2.38 24. Openness (sharing data and other information)* 161 19 5.97 2.30 25. Staff accessibility* 156 26 6.29 2.62 26. Straightforwardness and honesty* 156 26 5.89 2.64 27. Ease of access to the people at the World Bank Group who are making 158 25 6.18 2.62 decisions important to my work* 28. Collaboration with civil society* 154 30 5.97 2.56 29. Collaboration with the Government* 151 36 6.40 2.51 30. Collaboration with other donors and development partners* 153 32 6.39 2.45 31. Collaboration with the private sector* 148 35 5.64 2.66 32. The speed in which it gets things accomplished on the ground* 151 29 6.10 2.70 33. Being a long-term partner* 143 40 6.44 2.59 34. To be a more effective development partner in Djibouti, do you believe that Percentage of Respondents the World Bank Group should have… ? (Select only ONE response) (N=189) More local presence 74.1% The current level of local presence is adequate 19.6% Less local presence 4.2% Don't know 2.1% 35. When World Bank Group assisted reform efforts fail or are slow to take place, Percentage of Respondents which of the following would you attribute this to? (Choose no more than TWO) (N=182) The World Bank Group does not do adequate follow through/follow-up 29.7% Poor donor coordination 26.4% The World Bank Group works too slowly 24.2% Lack of/inadequate levels of capacity in Government 22.5% The Government works inefficiently 22.5% The World Bank Group is not sensitive enough to political/social realities on the 21.4% ground Political pressures and obstacles 19.8% There is not an adequate level of citizen/civil society participation 17.6% Reforms are not well thought out in light of country challenges 11.5% Other 2.2% 55 World Bank Group Country Opinion Survey 2015: Djibouti C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in Djibouti? (1-Not important at all, 10-Very important) N DK Mean SD 1. Anti corruption 177 8 6.54 2.01 2. Information and communications technology 170 14 6.42 2.56 3. Transport 162 21 6.65 2.57 4. Crime and violence 138 32 6.28 2.50 5. Law and justice 152 30 6.74 2.26 6. Urban development 151 25 6.79 2.33 7. Environmental sustainability 154 22 6.30 2.60 8. Regulatory framework 151 23 6.17 2.42 9. Communicable/non-communicable diseases 146 27 6.09 2.49 10. Poverty reduction 160 22 6.59 2.83 11. Gender equity 147 27 6.29 2.40 12. Private sector development 147 20 6.48 2.75 13. Foreign direct investment 147 28 6.32 2.69 14. Water and sanitation 149 27 6.84 2.48 15. Trade and exports 149 25 6.17 2.63 16. Economic growth 148 32 6.76 2.63 17. Energy 158 19 6.39 2.70 18. Disaster management 158 22 5.81 2.72 19. Public sector governance/ reform 157 23 6.83 2.59 20. Job creation/employment 160 21 6.98 2.47 21. Equality of opportunity 143 27 6.30 2.52 22. Health 162 16 6.72 2.50 23. Rural development 151 21 6.53 2.41 24. Global/regional integration 143 32 6.18 2.49 25. Food security 141 30 6.47 2.34 26. Education 153 27 6.78 2.52 27. Social protection 154 26 6.29 2.72 28. Climate change 155 28 6.19 2.52 29. Agricultural development 150 34 6.39 2.59 30. Natural resource management 152 34 6.23 2.62 56 World Bank Group Country Opinion Survey 2015: Djibouti C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the Effectiveness work it does in the following areas of development in Djibouti? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Anti corruption 163 20 5.63 2.31 2. Information and communications technology 163 22 5.93 2.44 3. Transport 150 30 6.03 2.21 4. Crime and violence 137 37 5.72 2.58 5. Law and justice 135 38 5.74 2.63 6. Urban development 147 33 6.26 2.31 7. Environmental sustainability 133 42 6.26 2.46 8. Regulatory framework 142 32 6.33 2.30 9. Communicable/non-communicable diseases 138 37 6.19 2.32 10. Poverty reduction 154 28 6.06 2.51 11. Gender equity 132 43 6.43 2.14 12. Private sector development 140 34 5.96 2.43 13. Foreign direct investment 138 37 6.06 2.27 14. Water and sanitation 144 32 5.83 2.53 15. Trade and exports 127 42 5.81 2.45 16. Economic growth 135 39 6.00 2.54 17. Energy 144 30 5.83 2.56 18. Disaster management 149 29 5.49 2.44 19. Public sector governance/ reform 152 26 6.07 2.52 20. Job creation/employment 150 29 5.72 2.56 21. Equality of opportunity 132 42 5.55 2.40 22. Health 148 29 6.34 2.37 23. Rural development 131 33 6.00 2.33 24. Global/regional integration 121 44 6.07 2.60 25. Food security 133 39 5.57 2.48 26. Education 138 31 6.49 2.49 27. Social protection 147 33 5.63 2.40 28. Climate change 141 35 5.54 2.52 29. Agricultural development 140 42 5.71 2.65 57 World Bank Group Country Opinion Survey 2015: Djibouti C. World Bank Group’s Effectiveness and Results (continued) 3. Where are the World Bank Group’s decisions made primarily that support the Percentage of Respondents program in Djibouti? (Select only ONE response) (N=175) At the Headquarters (in Washington D.C.) 78.3% In the country 12.6% Don't know 9.1% Achieving Development Results* N DK Mean SD 4. To what extent does the World Bank Group’s work help to achieve development 185 5 6.51 1.95 results in Djibouti? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Djibouti? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 5. The World Bank Group’s financial instruments (i.e., investment lending, Trust 178 9 5.30 2.10 Funds, etc.) meet the needs of Djibouti* 6. The World Bank Group meets Djibouti’s needs for knowledge services (e.g., 174 10 5.97 2.43 research, analysis, data, technical assistance)* Measuring World Bank Group’s Work N DK Mean SD 7. To what extent do you believe the World Bank Group measures and corrects its 168 21 6.95 2.25 work in real time in Djibouti? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=187) Weekly 32.6% Monthly 27.3% A few times a year 23.0% Rarely 13.9% Never 3.2% In Djibouti, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 170 13 5.34 1.83 3. Include appropriate level of stakeholder involvement during preparation 162 20 5.97 2.27 4. Lead to practical solutions 141 25 6.30 2.45 5. Are accessible (well written and easy to understand) 140 24 5.99 2.23 6. Are source of relevant information on global good practices 153 23 6.46 2.22 7. Are adequately disseminated 138 27 6.20 2.55 8. Are translated enough into local language 145 29 5.00 2.65 9. Are adaptable to Djibouti’s specific development challenges and country 150 34 6.10 2.41 circumstances* 58 World Bank Group Country Opinion Survey 2015: Djibouti D. The World Bank Group’s Knowledge Work and Activities (continued) Overall Evaluations N DK Mean SD 10. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country?* 165 21 6.88 2.13 (1-Not significant at all, 10-Very significant) 11. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?* 163 25 6.44 1.91 (1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 168 21 5.64 1.89 2. The World Bank Group effectively monitors and evaluates the projects and 168 19 6.06 2.17 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 166 21 6.26 2.36 4. The World Bank Group’s “Safeguard Policy� requirements are reasonable 157 30 6.12 2.18 5. The World Bank Group’s conditions on its lending are reasonable 149 34 6.19 2.48 6. The World Bank Group takes decisions quickly in Djibouti* 145 32 5.99 2.40 7. Working with the World Bank Group increases Djibouti’s institutional capacity 157 30 6.25 2.29 8. Where country systems are adequate, the World Bank Group makes 161 28 5.94 2.37 appropriate use of them* 9. The World Bank Group provides effective implementation support 162 24 6.15 2.49 WBG Promoting PPP in Djibouti N DK Mean SD 10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Djibouti? (1-To no degree 169 19 6.56 2.07 at all, 10-To a very significant degree) 11. Which of the following best describes the way the World Bank Group operates Percentage of Respondents in Djibouti? (Select only one response) (N=188) The World Bank Group takes too much risk in Djibouti 44.1% The World Bank Group does not take enough risk in Djibouti 35.1% The World Bank Group’s approach to risk is appropriate 11.7% Don't know 9.0% 12. Which of the following best describes the World Bank Group’s support in Percentage of Respondents Djibouti? (Select only one response) (N=188) The World Bank Group is sufficiently selective and focuses on the most important 41.5% development challenges in Djibouti The World Bank Group is not sufficiently selective in Djibouti, and it is involved in too 40.4% many areas of development Don’t know 18.1% 59 World Bank Group Country Opinion Survey 2015: Djibouti F. The Future Role of the World Bank Group in Djibouti 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Djibouti? (Choose no more than TWO) (Responses Combined; N=189) Offer more innovative financial products 32.3% Offer more innovative knowledge services 26.5% Increase the level of capacity development in the country 24.3% Collaborate more effectively with Government clients (e.g., national, state, local) 20.6% Improve the competitiveness of its financing compared to markets 18.0% Ensure greater selectivity in its work 15.9% Provide more adequate data/knowledge/statistics/figures on Djibouti’s economy 15.3% Reach out more to groups outside of Government 11.6% Reduce the complexity of obtaining World Bank Group financing 11.1% Work faster 9.5% Improve the quality of its experts as related to Djibouti’s specific challenges 6.9% Other 5.3% 2. When considering the combination of services that the World Bank Group offers in Djibouti, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of Percentage of Respondents in Djibouti? (Select only ONE response) (N=185) Financial services 47.0% Knowledge products 28.1% Convening services 11.4% None of the above 2.7% The combination is appropriate for Djibouti 3.8% Don't know 7.0% G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Djibouti? (Choose no more than TWO) (Responses Combined; N=182) Internet 67.0% International newspapers 32.4% Local newspapers 20.3% Local television 15.4% International radio 14.3% International television 13.7% Social media (blogs, Facebook, Twitter, YouTube, Flickr) 9.9% Local radio 9.9% Periodicals 7.7% Other 4.9% 60 World Bank Group Country Opinion Survey 2015: Djibouti G. Communication and Information Sharing (continued) 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=179) World Bank Group’s seminars/workshops/ conferences 51.4% World Bank Group’s website 39.1% Direct contact with World Bank Group 28.5% e-Newsletters 26.3% World Bank Group’s publications and other written materials 24.6% Social media 13.4% Mobile phones 8.4% Other 1.7% 3. Are you aware of the World Bank Group’s Access to Information Policy under which the Bank will now disclose any information in its possession that is not on Percentage of Respondents a list of exceptions? (N=186) Yes 32.8% No 67.2% 4. Have you requested information from the World Bank Group on its activities Percentage of Respondents in the past year? (N=186) Yes 41.9% No 58.1% Percentage of Respondents 5. Were you able to obtain this information? (N=74) Yes 73.0% No 27.0% Percentage of Respondents 6. Do you have access to the Internet? (N=179) Yes 81.0% No 19.0% Percentage of Respondents 7. Do you use/have you used the World Bank Group website? (N=183) Yes 59.0% No 41.0% Percentage of Respondents 8. Do you currently consult the World Bank Group social media sites? (N=187) Yes 31.0% No 69.0% 9. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=148) High speed/WiFi 93.2% Dial-up 6.8% 61 World Bank Group Country Opinion Survey 2015: Djibouti G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. I find the World Bank Group’s websites easy to navigate 140 45 7.04 1.85 11. I find the information on the World Bank Group’s websites useful 134 49 6.64 2.08 12. The World Bank Group’s social media channels are valuable sources of 98 83 5.80 2.52 information about the institution 13. When I need information from the World Bank Group I know how to 121 65 6.61 2.45 find it 14. The World Bank Group is responsive to my information requests and 113 73 6.14 2.84 inquiries H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Select only ONE response) (N=189) Employee of a Ministry, Ministerial Department or Implementation Agency 15.3% Academia/Research Institute/Think Tank 13.8% NGO/Community Based Organization 9.5% Office of Minister 6.9% Office of Parliamentarian 6.9% Project Management Unit (PMU)/Consultant/Contractor working on WBG 6.9% supported project Private Sector Organization 6.9% Bilateral/ Multilateral Agency 6.3% Local Government Office or Staff 5.3% Financial Sector/Private Bank 5.3% Judiciary Branch 5.3% Media 3.7% Faith-Based Group 2.6% Independent Government Institution 2.1% Trade Union 2.1% Office of the President/Prime Minister 0.5% Youth Group 0.5% 62 World Bank Group Country Opinion Survey 2015: Djibouti H. Background Information (continued) 2. Please identify the primary specialization of your work. Percentage of Respondents (Select only ONE response) (N=189) Education 15.3% Generalist (specialized in multiple sectors) 12.2% Other 7.9% Poverty 6.9% Finance and markets 5.8% Urban, rural, and social development 5.8% Governance 5.8% Fragility, conflict and violence 5.3% Agriculture 4.8% Gender 4.2% Health, nutrition, and population 3.7% Energy and extractives 3.7% Transport and ICT 3.7% Social protection and labor 2.6% Environment and natural resources 2.6% Macroeconomics and fiscal management 2.6% Jobs 2.6% Trade and competitiveness 2.1% Public-private partnerships 1.1% Water 0.5% Climate change 0.5% 3. Which one of the following best describes your level of interaction with the Percentage of Respondents World Bank Group in your country? (Select only ONE response) (N=183) I currently collaborate with the World Bank Group 26.2% I have previously collaborated with the World Bank Group 16.9% Both of the above (I currently collaborate and previously have collaborated with 11.5% the World Bank Group) I have never collaborated with the World Bank Group 45.4% 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Djibouti? (Select only ONE response) (N=185) The World Bank (IDA) 84.9% The International Finance Corporation (IFC) 5.9% The Multilateral Investment Guarantee Agency (MIGA) 2.2% Other 7.0% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=188) Yes 32.4% No 67.6% 6. If yes, what was your view of how the two institutions work together in Percentage of Respondents Djibouti? (Select only ONE response) (N=60) The two institutions work well together 40.0% The way the two institutions work together needs improvement 30.0% Don't know 20.0% The two institutions do not work well together 10.0% 63 World Bank Group Country Opinion Survey 2015: Djibouti H. Background Information (continued) 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Djibouti? (Choose no more than TWO) (Responses Combined; N=179) Observer 57.5% Use World Bank Group reports/data 26.8% Collaborate as part of my professional duties 25.1% Engage in World Bank Group related/sponsored events/activities 22.9% Use World Bank Group website for information, data, research, etc. 20.1% Percentage of Respondents 8. What’s your gender? (N=187) Female 30.5% Male 69.5% Percentage of Respondents 9. Which best represents your geographic location? (N=191) Djibouti (commune de Ras Dika et Boulaos) 84.3% Commune de Balballa 8.4% District 5.2% Other 2.1% 64 World Bank Group Country Opinion Survey 2015: Djibouti Appendix B: Responses to All Questions by Stakeholder Groups19  Office of President/ Prime Minister / Minister N=14  Office of Parliamentarian N= 13  Employee of a Ministry/PMU/Consultant on WBG-supported Project N=42  Local government N= 10  Bilateral/Multilateral Agency N=12  Private Sector/Financial Sector/Private Banks N=23  CSO N=28  Academia/Research Institute/Think Tank N=26  Other N=21 A. General Issues facing Djibouti In general, would you say that Djibouti is headed in...? Office of Employee of a Bilateral/ Private Sector / Academia/ President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/ Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Think Tank Other The right direction 64.3% 76.9% 65.9% 70.0% 66.7% 78.3% 57.1% 53.8% 71.4% The wrong direction 7.1% 7.7% 12.2% 0.0% 8.3% 4.3% 10.7% 15.4% 9.5% Neither 7.1% 15.4% 9.8% 20.0% 8.3% 13.0% 10.7% 7.7% 9.5% Not sure 21.4% 0.0% 12.2% 10.0% 16.7% 4.3% 21.4% 23.1% 9.5% 19 Only 189 respondents provided the information about their current positions. Thus, only these respondents were included in the across-stakeholder analysis presented in this appendix. 65 World Bank Group Country Opinion Survey 2015: Djibouti A. General Issues facing Djibouti (continued) Listed below are a number of development priorities in Djibouti. Please identify which of the following you consider the most important development priorities in Djibouti? (Choose no more than THREE) Office of Employee of a Bilateral/ Private Sector / Academia/ Percentage of Respondents President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/ Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Think Tank Other Social protection 28.6% 30.8% 20.0% 30.0% 0.0% 18.2% 14.3% 7.7% 9.5% Food security* 7.1% 0.0% 15.0% 10.0% 41.7% 27.3% 3.6% 0.0% 0.0% Public sector governance/reform 42.9% 23.1% 27.5% 30.0% 50.0% 13.6% 10.7% 19.2% 9.5% Global/regional integration 0.0% 15.4% 2.5% 10.0% 8.3% 0.0% 7.1% 19.2% 4.8% Gender equity 0.0% 7.7% 2.5% 10.0% 0.0% 4.5% 3.6% 15.4% 14.3% Private sector development 21.4% 0.0% 12.5% 20.0% 8.3% 18.2% 21.4% 3.8% 4.8% Foreign direct investment 7.1% 15.4% 5.0% 0.0% 0.0% 9.1% 10.7% 3.8% 9.5% Water and sanitation 14.3% 23.1% 10.0% 10.0% 16.7% 4.5% 7.1% 7.7% 14.3% Anti corruption 28.6% 15.4% 12.5% 30.0% 16.7% 13.6% 10.7% 15.4% 19.0% Job creation/employment 21.4% 15.4% 22.5% 20.0% 25.0% 31.8% 0.0% 15.4% 9.5% Rural development 0.0% 0.0% 15.0% 0.0% 0.0% 4.5% 14.3% 7.7% 4.8% Urban development 0.0% 7.7% 5.0% 10.0% 8.3% 9.1% 21.4% 15.4% 4.8% Environmental sustainability 14.3% 15.4% 12.5% 0.0% 8.3% 0.0% 17.9% 11.5% 4.8% Equality of opportunity 0.0% 7.7% 5.0% 0.0% 8.3% 4.5% 0.0% 0.0% 4.8% Health 14.3% 7.7% 17.5% 10.0% 8.3% 27.3% 10.7% 34.6% 19.0% Education 0.0% 7.7% 7.5% 10.0% 16.7% 22.7% 10.7% 23.1% 9.5% Poverty reduction 0.0% 7.7% 12.5% 0.0% 0.0% 9.1% 3.6% 15.4% 14.3% Energy 14.3% 7.7% 5.0% 30.0% 8.3% 4.5% 14.3% 0.0% 0.0% Transport 7.1% 15.4% 2.5% 10.0% 0.0% 9.1% 3.6% 7.7% 14.3% Climate change 14.3% 0.0% 10.0% 10.0% 0.0% 4.5% 17.9% 3.8% 14.3% Agricultural development 14.3% 15.4% 7.5% 10.0% 16.7% 4.5% 14.3% 3.8% 23.8% Trade and exports 0.0% 7.7% 7.5% 0.0% 0.0% 0.0% 10.7% 3.8% 19.0% Crime and violence 7.1% 15.4% 17.5% 20.0% 8.3% 9.1% 3.6% 3.8% 23.8% Economic growth 7.1% 7.7% 15.0% 10.0% 8.3% 4.5% 21.4% 23.1% 0.0% Law and justice 7.1% 0.0% 2.5% 0.0% 16.7% 13.6% 7.1% 3.8% 4.8% Regulatory framework 7.1% 15.4% 7.5% 0.0% 0.0% 9.1% 3.6% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 7.7% 2.5% 0.0% 0.0% 4.5% 7.1% 3.8% 9.5% Natural resource management 7.1% 0.0% 12.5% 10.0% 16.7% 4.5% 17.9% 15.4% 9.5% Disaster management 14.3% 7.7% 2.5% 0.0% 0.0% 4.5% 7.1% 7.7% 4.8% Information and communications technology 7.1% 0.0% 2.5% 0.0% 8.3% 9.1% 3.6% 7.7% 14.3% *Significantly different between stakeholder groups 66 World Bank Group Country Opinion Survey 2015: Djibouti A. General Issues facing Djibouti (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Djibouti? (Choose no more than THREE) Office of Employee of a Bilateral/ Private Sector / Academia/ Percentage of Respondents President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/ Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Think Tank Other Water and sanitation 7.1% 30.8% 14.6% 30.0% 25.0% 13.0% 10.7% 11.5% 19.0% Equality of opportunity 14.3% 0.0% 19.5% 10.0% 16.7% 0.0% 3.6% 11.5% 14.3% Economic growth 28.6% 53.8% 26.8% 30.0% 0.0% 17.4% 28.6% 30.8% 14.3% Climate change 7.1% 7.7% 14.6% 20.0% 0.0% 8.7% 14.3% 3.8% 9.5% Global/regional integration 21.4% 7.7% 12.2% 0.0% 16.7% 4.3% 7.1% 19.2% 4.8% Gender equity* 0.0% 7.7% 0.0% 0.0% 0.0% 4.3% 7.1% 0.0% 23.8% Rural development 0.0% 15.4% 4.9% 10.0% 0.0% 8.7% 14.3% 15.4% 14.3% Urban development 7.1% 0.0% 9.8% 10.0% 16.7% 17.4% 3.6% 7.7% 14.3% Regulatory framework 0.0% 7.7% 4.9% 10.0% 8.3% 0.0% 0.0% 3.8% 4.8% Social protection 7.1% 7.7% 22.0% 20.0% 16.7% 8.7% 21.4% 11.5% 4.8% Law and justice 7.1% 7.7% 4.9% 0.0% 16.7% 13.0% 7.1% 7.7% 4.8% Transport 0.0% 7.7% 9.8% 0.0% 0.0% 13.0% 7.1% 7.7% 4.8% Crime and violence 0.0% 0.0% 0.0% 0.0% 16.7% 4.3% 10.7% 0.0% 9.5% Communicable/non-communicable diseases 0.0% 7.7% 2.4% 0.0% 8.3% 4.3% 0.0% 0.0% 4.8% Information and communications technology 7.1% 7.7% 4.9% 10.0% 8.3% 0.0% 3.6% 7.7% 4.8% Anti corruption 28.6% 0.0% 22.0% 20.0% 25.0% 39.1% 21.4% 15.4% 28.6% Private sector development 21.4% 7.7% 12.2% 0.0% 33.3% 21.7% 3.6% 3.8% 4.8% Foreign direct investment 7.1% 7.7% 4.9% 0.0% 8.3% 4.3% 7.1% 0.0% 9.5% Education* 14.3% 23.1% 19.5% 10.0% 8.3% 13.0% 28.6% 46.2% 9.5% Energy 0.0% 15.4% 12.2% 10.0% 0.0% 17.4% 7.1% 7.7% 4.8% Public sector governance/reform 14.3% 7.7% 29.3% 20.0% 16.7% 13.0% 7.1% 19.2% 19.0% Natural resource management 21.4% 7.7% 0.0% 20.0% 8.3% 4.3% 7.1% 11.5% 14.3% Environmental sustainability 7.1% 7.7% 0.0% 0.0% 8.3% 17.4% 14.3% 3.8% 9.5% Disaster management 7.1% 7.7% 2.4% 0.0% 0.0% 0.0% 14.3% 0.0% 4.8% Health 21.4% 23.1% 9.8% 10.0% 16.7% 4.3% 17.9% 30.8% 4.8% Agricultural development 0.0% 7.7% 4.9% 20.0% 0.0% 13.0% 7.1% 0.0% 9.5% Job creation/employment 35.7% 7.7% 29.3% 10.0% 16.7% 26.1% 10.7% 7.7% 14.3% Trade and exports 7.1% 0.0% 0.0% 20.0% 0.0% 4.3% 10.7% 7.7% 9.5% Food security 7.1% 7.7% 2.4% 10.0% 8.3% 4.3% 0.0% 7.7% 4.8% *Significantly different between stakeholder groups 67 World Bank Group Country Opinion Survey 2015: Djibouti A. General Issues facing Djibouti (continued) The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Djibouti? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector / Academia/ Percentage of Respondents President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/ Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Think Tank Other Better employment opportunities for young people 50.0% 16.7% 29.3% 60.0% 25.0% 28.6% 28.6% 15.4% 14.3% Better employment opportunities for women 0.0% 0.0% 14.6% 10.0% 0.0% 9.5% 10.7% 7.7% 14.3% Greater access to micro-finance for the poor 28.6% 0.0% 7.3% 10.0% 8.3% 19.0% 25.0% 26.9% 4.8% Greater voice and participation for citizens to help ensure greater 7.1% 8.3% 14.6% 20.0% 16.7% 19.0% 7.1% 11.5% 19.0% accountability Greater access to health and nutrition for citizens 7.1% 25.0% 4.9% 10.0% 16.7% 9.5% 14.3% 15.4% 19.0% Better entrepreneurial opportunities (i.e., to start small and medium 7.1% 8.3% 12.2% 10.0% 8.3% 9.5% 3.6% 15.4% 4.8% sized businesses) A growing middle class 7.1% 8.3% 14.6% 0.0% 8.3% 14.3% 0.0% 7.7% 14.3% Better opportunity for the poor who live in rural areas 7.1% 25.0% 7.3% 10.0% 16.7% 14.3% 17.9% 3.8% 23.8% Better opportunity for the poor who live in urban areas 7.1% 8.3% 9.8% 10.0% 16.7% 4.8% 7.1% 19.2% 9.5% Consistent economic growth 21.4% 16.7% 22.0% 30.0% 8.3% 4.8% 21.4% 42.3% 19.0% More reliable social safety net 14.3% 8.3% 22.0% 0.0% 25.0% 14.3% 17.9% 3.8% 14.3% Greater equity of fiscal policy* 0.0% 41.7% 9.8% 10.0% 8.3% 9.5% 14.3% 0.0% 19.0% Education and training that better ensure job opportunity 21.4% 25.0% 14.6% 10.0% 33.3% 33.3% 14.3% 19.2% 14.3% Better quality public services 7.1% 8.3% 12.2% 0.0% 0.0% 9.5% 7.1% 3.8% 4.8% Better quality infrastructure (e.g., roads, electricity, 14.3% 0.0% 0.0% 10.0% 8.3% 0.0% 7.1% 7.7% 4.8% telecommunication) Other 0.0% 0.0% 2.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups B. Overall Attitudes toward the World Bank Group Which of the following best describes your current position? Office of President/ Employee of a Private Sector / Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Bilateral/ Financial Sector/ Research Institute/ Minister Parliamentarian Consultant government Multilateral Agency Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World 14 6.71 2.87 13 5.77 1.83 42 6.67 1.59 10 6.30 2.31 12 5.17 1.75 22 5.95 2.15 28 5.43 2.06 26 4.65 1.96 21 5.76 2.02 Bank Group in Djibouti?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups 68 World Bank Group Country Opinion Survey 2015: Djibouti B. Overall Attitudes toward the World Bank Group (continued) Which of the following best describes your current position? Office of President/ Employee of a Private Sector / Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Bilateral/ Financial Sector/ Research Institute/ Minister Parliamentarian Consultant government Multilateral Agency Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s effectiveness in Djibouti.* 12 7.67 2.31 13 5.46 1.66 41 6.51 2.06 10 6.20 2.15 12 6.42 2.15 21 6.14 2.37 26 5.81 2.62 26 5.00 2.15 20 6.60 2.46 (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups Which of the following best describes your current position? Office of President/ Employee of a Private Sector / Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Bilateral/ Financial Sector/ Research Institute/ Minister Parliamentarian Consultant government Multilateral Agency Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Djibouti 12 7.42 2.19 13 7.08 2.29 41 6.76 1.85 9 8.44 1.51 12 7.25 2.18 22 6.05 2.66 27 6.85 2.01 26 5.92 2.10 18 6.28 2.16 solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 69 World Bank Group Country Opinion Survey 2015: Djibouti B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Djibouti, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Djibouti? (Choose no more than THREE) Office of Employee of a Bilateral/ Private Sector / Academia/ Percentage of Respondents President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/ Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Think Tank Other Social protection 15.4% 23.1% 26.2% 30.0% 16.7% 27.3% 10.7% 0.0% 14.3% Crime and violence 7.7% 0.0% 11.9% 10.0% 8.3% 4.5% 21.4% 3.8% 9.5% Transport 15.4% 30.8% 16.7% 0.0% 8.3% 4.5% 10.7% 3.8% 14.3% Agricultural development 15.4% 15.4% 7.1% 10.0% 0.0% 18.2% 3.6% 7.7% 4.8% Global/regional integration 7.7% 15.4% 4.8% 0.0% 0.0% 0.0% 10.7% 3.8% 14.3% Gender equity 15.4% 7.7% 4.8% 10.0% 0.0% 9.1% 3.6% 15.4% 14.3% Public sector governance/reform* 15.4% 0.0% 26.2% 10.0% 50.0% 31.8% 21.4% 26.9% 4.8% Health 30.8% 23.1% 16.7% 0.0% 16.7% 18.2% 25.0% 26.9% 14.3% Rural development 0.0% 0.0% 7.1% 0.0% 8.3% 0.0% 3.6% 3.8% 9.5% Foreign direct investment 15.4% 7.7% 7.1% 20.0% 0.0% 4.5% 14.3% 3.8% 19.0% Education 23.1% 0.0% 21.4% 10.0% 16.7% 13.6% 14.3% 26.9% 0.0% Energy 7.7% 7.7% 4.8% 10.0% 8.3% 13.6% 0.0% 11.5% 0.0% Job creation/employment 23.1% 0.0% 23.8% 20.0% 25.0% 13.6% 10.7% 23.1% 4.8% Urban development 0.0% 0.0% 2.4% 0.0% 16.7% 0.0% 3.6% 0.0% 0.0% Environmental sustainability 0.0% 7.7% 4.8% 0.0% 0.0% 0.0% 0.0% 3.8% 0.0% Equality of opportunity* 15.4% 23.1% 16.7% 40.0% 8.3% 4.5% 7.1% 7.7% 33.3% Private sector development 7.7% 30.8% 16.7% 20.0% 16.7% 22.7% 21.4% 11.5% 23.8% Water and sanitation 23.1% 15.4% 19.0% 0.0% 8.3% 18.2% 28.6% 23.1% 9.5% Food security 0.0% 0.0% 9.5% 20.0% 16.7% 18.2% 10.7% 7.7% 19.0% Climate change 7.7% 15.4% 7.1% 0.0% 16.7% 4.5% 10.7% 19.2% 14.3% Poverty reduction 0.0% 23.1% 11.9% 0.0% 8.3% 13.6% 7.1% 26.9% 14.3% Trade and exports 7.7% 7.7% 0.0% 10.0% 0.0% 4.5% 7.1% 7.7% 4.8% Economic growth 0.0% 7.7% 7.1% 20.0% 8.3% 18.2% 14.3% 3.8% 14.3% Law and justice 15.4% 7.7% 2.4% 0.0% 16.7% 4.5% 7.1% 3.8% 4.8% Regulatory framework 0.0% 15.4% 2.4% 10.0% 0.0% 9.1% 7.1% 15.4% 9.5% Communicable/non-communicable diseases 0.0% 7.7% 2.4% 10.0% 8.3% 4.5% 3.6% 3.8% 9.5% Natural resource management 7.7% 7.7% 2.4% 20.0% 0.0% 4.5% 0.0% 0.0% 9.5% Anti corruption 23.1% 0.0% 9.5% 20.0% 0.0% 13.6% 10.7% 0.0% 9.5% Information and communications technology 0.0% 0.0% 0.0% 0.0% 16.7% 0.0% 10.7% 7.7% 0.0% Disaster management 0.0% 0.0% 2.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 70 World Bank Group Country Opinion Survey 2015: Djibouti B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Djibouti? Office of Employee of a Bilateral/ Private Sector / Academia/ Greatest Value President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/ Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Think Tank Other Convening/facilitating 0.0% 0.0% 14.3% 22.2% 16.7% 13.0% 18.5% 11.5% 9.5% Data 41.7% 15.4% 19.0% 11.1% 8.3% 8.7% 25.9% 15.4% 9.5% Policy advice, studies, analyses 33.3% 38.5% 19.0% 22.2% 50.0% 4.3% 22.2% 19.2% 19.0% Financial resources 16.7% 15.4% 26.2% 0.0% 25.0% 30.4% 11.1% 11.5% 14.3% Capacity development 0.0% 15.4% 11.9% 33.3% 0.0% 26.1% 3.7% 11.5% 4.8% Technical assistance 0.0% 0.0% 0.0% 11.1% 0.0% 8.7% 7.4% 15.4% 0.0% Mobilizing third party financial resources 8.3% 0.0% 7.1% 0.0% 0.0% 4.3% 7.4% 3.8% 14.3% Donor coordination* 0.0% 7.7% 2.4% 0.0% 0.0% 4.3% 3.7% 7.7% 28.6% Linkage to non-Bank expertise (i.e., South-South knowledge sharing) 0.0% 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.8% 0.0% *Significantly different between stakeholder groups Office of Employee of a Bilateral/ Private Sector / Academia/ nd 2 Greatest Value President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/ Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Think Tank Other Convening/facilitating 0.0% 0.0% 7.1% 11.1% 0.0% 9.1% 0.0% 0.0% 4.8% Data 8.3% 15.4% 0.0% 0.0% 8.3% 4.5% 3.7% 4.0% 9.5% Policy advice, studies, analyses 0.0% 7.7% 4.8% 0.0% 0.0% 13.6% 3.7% 0.0% 0.0% Financial resources 0.0% 0.0% 2.4% 0.0% 8.3% 9.1% 3.7% 8.0% 4.8% Capacity development 16.7% 0.0% 4.8% 11.1% 8.3% 9.1% 0.0% 4.0% 14.3% Technical assistance 16.7% 15.4% 23.8% 0.0% 33.3% 13.6% 7.4% 12.0% 19.0% Mobilizing third party financial resources 16.7% 15.4% 19.0% 44.4% 8.3% 13.6% 18.5% 24.0% 14.3% Donor coordination 33.3% 30.8% 26.2% 33.3% 16.7% 18.2% 40.7% 20.0% 28.6% Linkage to non-Bank expertise (i.e., South-South knowledge sharing) 8.3% 7.7% 7.1% 0.0% 16.7% 9.1% 22.2% 16.0% 4.8% Other 0.0% 7.7% 4.8% 0.0% 0.0% 0.0% 0.0% 12.0% 0.0% *Significantly different between stakeholder groups How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Djibouti? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Office of President/ Employee of a Private Sector / Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Bilateral/ Financial Sector/ Research Institute/ Minister Parliamentarian Consultant government Multilateral Agency Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project implementation (or other organizational 13 6.77 1.83 13 6.62 1.85 40 6.80 1.95 10 5.70 1.70 11 5.91 2.07 21 6.19 1.83 24 5.58 2.04 25 5.44 1.80 19 6.42 1.77 strengthening) Citizen engagement (incorporating citizens' 13 7.54 2.40 11 6.82 2.89 34 5.29 2.48 9 5.33 2.78 9 4.22 2.11 20 5.40 3.19 24 5.88 3.19 25 5.36 2.74 20 7.55 2.58 voices into development)* Policy design (for clarity and better incentives to 12 7.33 2.53 13 6.00 2.65 36 6.94 2.15 9 7.78 1.48 10 7.30 1.95 20 7.50 1.93 24 6.21 2.84 23 5.48 2.66 20 5.80 2.88 achieve development goals) *Significantly different between stakeholder groups 71 World Bank Group Country Opinion Survey 2015: Djibouti B. Overall Attitudes toward the World Bank Group (continued) When thinking about how to improve capacity building in Djibouti to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important all, 10-Very important) Which of the following best describes your current position? Office of President/ Employee of a Private Sector / Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Bilateral/ Financial Sector/ Research Institute/ Minister Parliamentarian Consultant government Multilateral Agency Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project implementation (or other organizational 11 7.36 1.36 12 6.50 1.31 37 7.30 1.85 8 6.63 1.92 11 6.73 0.90 18 7.33 1.85 22 5.86 2.70 22 5.68 2.55 19 5.68 2.36 strengthening)* Citizen engagement (incorporating citizens' 12 7.83 1.47 12 6.00 2.92 38 6.76 2.42 8 6.63 3.20 10 6.50 2.76 19 6.53 3.08 21 6.52 2.34 20 4.30 2.32 17 6.41 2.60 voices into development)* Policy design (for clarity and better incentives to 12 7.25 2.53 13 7.15 2.44 37 7.70 2.31 8 7.75 2.43 10 8.30 1.70 20 6.40 3.02 20 6.15 2.52 19 6.00 2.81 16 6.88 2.47 achieve development goals) *Significantly different between stakeholder groups Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Djibouti? (Choose no mor e than TWO) Office of Employee of a Bilateral/ Private Sector / Academia/ Percentage of Respondents President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/ Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Think Tank Other Staff too inaccessible 16.7% 8.3% 15.4% 20.0% 8.3% 14.3% 7.1% 16.7% 5.0% Not exploring alternative policy options 8.3% 16.7% 5.1% 0.0% 8.3% 4.8% 7.1% 25.0% 20.0% Not collaborating enough with stakeholders outside the Government 25.0% 16.7% 5.1% 20.0% 25.0% 23.8% 21.4% 16.7% 25.0% Its advice and strategies do not lend themselves to practical problem 8.3% 16.7% 20.5% 20.0% 16.7% 14.3% 10.7% 12.5% 5.0% solving Not enough public disclosure of its work 8.3% 16.7% 15.4% 0.0% 16.7% 23.8% 17.9% 4.2% 20.0% Arrogant in its approach 16.7% 8.3% 25.6% 10.0% 16.7% 14.3% 10.7% 12.5% 15.0% Not client focused* 0.0% 25.0% 2.6% 0.0% 16.7% 0.0% 10.7% 16.7% 0.0% The credibility of its knowledge/data* 25.0% 0.0% 10.3% 20.0% 0.0% 0.0% 0.0% 4.2% 20.0% World Bank Group’s processes too complex 8.3% 25.0% 12.8% 10.0% 16.7% 19.0% 17.9% 16.7% 25.0% Not willing to honestly criticize policies and reform efforts in the country 0.0% 8.3% 12.8% 10.0% 8.3% 9.5% 3.6% 12.5% 20.0% Too influenced by developed countries* 16.7% 0.0% 5.1% 30.0% 8.3% 0.0% 14.3% 0.0% 0.0% Imposing technocratic solutions without regard to political realities 16.7% 8.3% 10.3% 20.0% 25.0% 14.3% 14.3% 20.8% 5.0% World Bank Group’s processes too slow (e.g., too bureaucratic in its 8.3% 0.0% 25.6% 10.0% 8.3% 14.3% 25.0% 16.7% 25.0% operational policies and procedures) Not aligned with other donors’ work 8.3% 25.0% 10.3% 10.0% 0.0% 9.5% 7.1% 4.2% 10.0% Not aligned with country priorities 0.0% 0.0% 2.6% 10.0% 0.0% 14.3% 10.7% 8.3% 5.0% Not adequately sensitive to political/social realities in Djibouti 25.0% 8.3% 10.3% 0.0% 25.0% 9.5% 14.3% 8.3% 0.0% Other 8.3% 8.3% 2.6% 0.0% 0.0% 0.0% 3.6% 4.2% 0.0% Don’t know 0.0% 0.0% 5.1% 0.0% 0.0% 4.8% 3.6% 0.0% 0.0% *Significantly different between stakeholder groups 72 World Bank Group Country Opinion Survey 2015: Djibouti B. Overall Attitudes toward the World Bank Group (continued) Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Djibouti? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector / Academia/ Percentage of Respondents President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/ Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Think Tank Other Trust Fund management 15.4% 41.7% 33.3% 30.0% 8.3% 22.7% 29.6% 32.0% 28.6% Knowledge products/services * 23.1% 41.7% 15.4% 10.0% 33.3% 40.9% 59.3% 36.0% 38.1% Investment lending 46.2% 33.3% 43.6% 20.0% 50.0% 18.2% 18.5% 24.0% 28.6% Technical assistance 15.4% 16.7% 17.9% 50.0% 25.0% 22.7% 11.1% 24.0% 23.8% Capacity development 23.1% 16.7% 20.5% 30.0% 16.7% 27.3% 7.4% 32.0% 19.0% Policy based lending / budget support to the Government 30.8% 8.3% 23.1% 10.0% 41.7% 31.8% 40.7% 24.0% 23.8% Multi-sectoral approaches 23.1% 8.3% 25.6% 20.0% 8.3% 27.3% 22.2% 8.0% 23.8% Other 7.7% 8.3% 7.7% 10.0% 8.3% 4.5% 3.7% 8.0% 9.5% Don’t know 7.7% 25.0% 7.7% 10.0% 0.0% 0.0% 3.7% 4.0% 4.8% *Significantly different between stakeholder groups To what extent do you believe that the World Bank Group’s work and support help the poorest in Djibouti? (Select only ONE respo nse) Office of Employee of a Bilateral/ Private Sector / Academia/ President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/ Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Think Tank Other To a fully sufficient degree 38.5% 41.7% 33.3% 20.0% 25.0% 34.8% 39.3% 40.0% 47.6% To a somewhat sufficient degree 46.2% 16.7% 30.8% 60.0% 41.7% 52.2% 21.4% 40.0% 28.6% To a somewhat insufficient degree 7.7% 25.0% 20.5% 0.0% 16.7% 4.3% 21.4% 16.0% 14.3% To a very insufficient degree 0.0% 8.3% 10.3% 20.0% 0.0% 8.7% 7.1% 0.0% 4.8% Don't know 7.7% 8.3% 5.1% 0.0% 16.7% 0.0% 10.7% 4.0% 4.8% In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector / Academia/ President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/ Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Think Tank Other Academia/think tanks/research institutes 23.1% 33.3% 42.5% 37.5% 33.3% 30.4% 42.9% 36.0% 19.0% Donor community 30.8% 41.7% 27.5% 25.0% 50.0% 17.4% 14.3% 16.0% 28.6% Media 15.4% 8.3% 7.5% 12.5% 16.7% 4.3% 3.6% 16.0% 4.8% Local Government 7.7% 8.3% 10.0% 0.0% 0.0% 17.4% 25.0% 28.0% 28.6% Private sector 23.1% 16.7% 22.5% 37.5% 41.7% 30.4% 14.3% 24.0% 9.5% Parliament 0.0% 16.7% 2.5% 0.0% 0.0% 4.3% 3.6% 0.0% 4.8% NGOs/Community Based Organizations (CBOs) 15.4% 8.3% 17.5% 25.0% 8.3% 30.4% 10.7% 16.0% 14.3% Youth/university groups* 38.5% 25.0% 17.5% 0.0% 8.3% 21.7% 25.0% 12.0% 47.6% Beneficiaries 23.1% 16.7% 25.0% 12.5% 16.7% 8.7% 14.3% 20.0% 14.3% Foundations 15.4% 16.7% 10.0% 25.0% 16.7% 21.7% 32.1% 8.0% 14.3% Other 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% 0.0% 8.0% 0.0% Don’t know 7.7% 0.0% 10.0% 12.5% 0.0% 4.3% 7.1% 0.0% 4.8% *Significantly different between stakeholder groups 73 World Bank Group Country Opinion Survey 2015: Djibouti B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Djibouti? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of President/ Employee of a Private Sector / Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Bilateral/ Financial Sector/ Research Institute/ Minister Parliamentarian Consultant government Multilateral Agency Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a 14 7.29 1.27 13 5.46 1.90 38 6.55 1.72 8 6.38 2.26 12 6.25 1.06 23 6.61 2.04 25 5.28 2.13 25 4.64 2.06 21 5.86 2.20 relevant role in development in Djibouti* The World Bank Group’s work is aligned with what I consider the development priorities for 13 7.38 2.47 12 5.08 2.19 37 5.70 2.34 8 5.88 2.03 12 5.75 2.22 22 5.73 2.43 22 6.00 2.43 25 5.28 2.26 18 7.39 2.15 Djibouti* The World Bank Group supports programs and 13 7.38 2.47 13 6.54 2.67 35 6.97 1.93 8 5.88 2.64 12 7.00 2.30 22 6.45 2.65 21 6.24 2.55 20 5.10 2.51 16 7.06 2.86 strategies that are realistic for Djibouti The World Bank Group treats clients and 13 8.23 1.24 12 7.00 1.95 36 6.89 1.97 8 5.38 2.20 12 6.50 2.32 21 7.05 2.67 21 6.38 2.42 22 4.23 2.78 15 5.47 3.00 stakeholders in Djibouti with respect* *Significantly different between stakeholder groups To what extent is the World Bank Group an effective development partner in Djibouti, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office of President/ Employee of a Private Sector / Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Bilateral/ Financial Sector/ Research Institute/ Minister Parliamentarian Consultant government Multilateral Agency Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness* 12 7.92 1.88 13 5.85 2.51 37 6.95 1.45 7 5.86 1.21 10 6.00 1.41 19 6.42 2.01 23 5.52 2.27 21 4.43 2.71 17 5.88 2.76 Flexibility (in terms of the institution’s products 12 7.50 2.54 12 5.83 2.59 40 5.93 2.48 8 6.88 2.36 10 5.20 2.04 20 5.90 2.17 25 5.84 2.21 19 4.84 2.48 16 6.75 1.77 and services) Flexibility (in terms of changing country 12 7.75 1.76 13 6.38 2.14 38 7.05 2.09 8 5.38 2.39 9 6.56 2.55 20 5.50 2.46 23 6.57 2.29 22 5.50 2.60 19 7.21 2.55 circumstances)* Being inclusive 13 7.69 2.87 11 6.82 2.32 28 6.25 2.17 6 7.00 1.26 9 6.33 2.12 19 6.37 2.50 20 6.30 2.68 20 6.50 2.12 15 7.00 2.88 Openness (sharing data and other 14 7.36 2.84 11 6.27 3.07 35 6.37 2.22 6 6.67 1.97 11 5.55 1.37 23 6.91 2.15 21 4.71 2.08 22 4.41 1.76 16 6.25 1.61 information)* Staff accessibility* 14 8.29 1.86 12 6.00 2.66 37 6.86 2.41 5 4.20 0.84 11 6.00 2.93 22 6.64 2.59 18 6.67 2.50 17 3.65 2.67 18 6.28 1.93 Straightforwardness and honesty* 13 7.54 2.76 12 6.50 2.39 37 5.97 2.34 7 5.57 3.36 11 6.82 1.99 20 6.15 2.46 22 5.73 2.80 17 3.47 1.97 15 6.00 2.98 Ease of access to the people at the World Bank Group who are making decisions important to 13 7.92 2.22 9 5.78 2.11 40 6.48 2.46 8 5.63 3.58 12 6.67 1.87 22 6.18 2.99 20 5.95 2.24 16 4.38 2.42 16 6.38 3.10 my work Collaboration with civil society 13 7.77 2.05 9 6.44 2.83 35 6.37 2.24 5 4.80 2.59 10 4.90 2.69 22 5.50 2.48 24 6.04 2.68 19 5.05 2.55 15 6.20 2.88 Collaboration with the Government 14 7.57 2.41 9 7.56 2.51 34 6.79 2.33 7 6.43 3.51 10 6.20 1.81 22 6.14 2.40 23 5.52 2.81 14 5.64 2.06 16 6.31 2.87 Collaboration with other donors and 11 7.45 2.50 11 7.27 2.72 35 6.60 2.14 8 7.25 1.58 11 5.91 2.07 20 6.30 2.77 20 5.20 2.80 20 5.40 2.35 16 7.38 2.03 development partners* Collaboration with the private sector* 13 6.85 2.12 10 5.20 3.46 32 6.25 2.27 8 4.13 2.03 9 5.67 2.83 22 6.41 3.19 19 5.68 2.29 18 3.61 1.72 17 5.65 2.87 The speed in which it gets things 12 7.17 2.86 11 6.73 2.87 38 6.53 2.45 6 5.17 1.83 8 6.00 1.93 18 5.94 2.73 21 5.24 2.96 18 4.50 2.38 17 7.41 2.92 accomplished on the ground* Being a long-term partner 13 7.62 2.63 11 5.82 2.60 35 6.69 2.46 8 6.25 2.38 8 5.88 3.04 20 6.20 2.59 18 6.83 1.86 14 6.36 2.98 16 5.69 3.18 *Significantly different between stakeholder groups 74 World Bank Group Country Opinion Survey 2015: Djibouti B. Overall Attitudes toward the World Bank Group (continued) To be a more effective development partner in Djibouti, do you believe that the World Bank Group should have… ? * (Select only ONE response) Office of Employee of a Bilateral/ Private Sector / Academia/ President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/ Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Think Tank Other More local presence 71.4% 92.3% 73.8% 90.0% 91.7% 82.6% 82.1% 40.0% 65.0% The current level of local presence is adequate 28.6% 7.7% 21.4% 0.0% 0.0% 17.4% 17.9% 48.0% 10.0% Less local presence 0.0% 0.0% 4.8% 0.0% 8.3% 0.0% 0.0% 8.0% 15.0% Don't know 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% 4.0% 10.0% *Significantly different between stakeholder groups When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector / Academia/ Percentage of Respondents President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/ Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Think Tank Other The World Bank Group does not do adequate 21.4% 38.5% 20.5% 22.2% 30.0% 33.3% 32.1% 26.9% 45.0% follow through/follow-up Poor donor coordination 14.3% 15.4% 17.9% 33.3% 40.0% 23.8% 21.4% 46.2% 35.0% The World Bank Group is not sensitive enough to political/social 35.7% 23.1% 25.6% 22.2% 20.0% 23.8% 17.9% 23.1% 5.0% realities on the ground Lack of/inadequate levels of capacity in Government 14.3% 30.8% 28.2% 33.3% 20.0% 9.5% 25.0% 19.2% 25.0% There is not an adequate level of citizen/civil society participation 21.4% 23.1% 10.3% 33.3% 0.0% 14.3% 25.0% 11.5% 25.0% The World Bank Group works too slowly 21.4% 30.8% 28.2% 33.3% 40.0% 28.6% 17.9% 19.2% 10.0% The Government works inefficiently 42.9% 7.7% 25.6% 11.1% 30.0% 23.8% 21.4% 19.2% 20.0% Political pressures and obstacles 21.4% 15.4% 17.9% 11.1% 20.0% 19.0% 28.6% 15.4% 20.0% Reforms are not well thought out in light of country challenges 7.1% 7.7% 20.5% 0.0% 0.0% 14.3% 7.1% 19.2% 5.0% Other 0.0% 7.7% 0.0% 0.0% 0.0% 0.0% 3.6% 0.0% 10.0% 75 World Bank Group Country Opinion Survey 2015: Djibouti C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Djibouti? (1-Not important at all, 10-Very important) Which of the following best describes your current position? Office of President/ Employee of a Private Sector / Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Bilateral/ Financial Sector/ Research Institute/ Minister Parliamentarian Consultant government Multilateral Agency Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti corruption* 14 7.21 1.53 12 6.00 2.26 35 7.11 1.76 9 7.67 1.66 11 7.55 1.81 23 6.96 1.97 25 5.28 1.84 25 5.40 1.73 21 6.67 2.20 Information and communications technology 13 7.23 2.52 12 6.17 2.48 35 6.66 2.51 9 6.78 2.39 12 5.58 2.71 22 6.09 2.45 22 7.18 2.79 24 5.33 2.43 19 6.47 2.57 Transport* 11 7.73 1.42 12 7.58 2.64 32 6.66 2.70 10 7.70 2.50 11 6.64 2.34 23 7.74 2.34 20 5.45 2.19 24 5.29 2.74 17 6.35 2.45 Crime and violence 11 7.36 2.34 10 6.80 2.66 29 6.52 2.50 5 6.80 1.30 10 5.30 2.83 20 6.00 2.92 18 6.28 2.49 16 4.88 1.96 17 6.59 2.21 Law and justice* 12 8.33 1.67 11 6.18 1.94 31 7.06 1.95 6 6.83 2.48 11 6.27 2.00 21 7.67 1.96 19 5.84 2.99 21 5.38 1.96 18 6.89 2.14 Urban development 12 6.83 2.52 12 7.25 2.60 34 6.71 2.48 8 7.25 2.82 11 5.64 2.84 19 6.89 1.82 20 7.40 1.93 17 6.35 2.21 16 6.38 2.28 Environmental sustainability 13 6.85 2.94 12 7.33 2.35 33 6.33 2.68 8 7.00 1.93 11 6.27 3.55 21 6.57 2.06 21 5.38 2.80 18 5.56 1.89 15 5.93 2.84 Regulatory framework* 12 7.50 2.02 12 5.83 2.04 34 6.88 2.33 7 5.43 2.64 10 7.20 2.62 19 6.37 2.75 20 5.25 2.24 21 4.90 2.00 14 5.79 2.33 Communicable/non-communicable diseases* 11 7.09 2.07 12 4.50 2.68 33 6.24 2.29 8 6.25 3.06 11 6.18 2.27 17 7.24 2.51 18 6.56 2.23 19 4.84 2.36 15 5.47 2.47 Poverty reduction* 10 8.10 2.13 11 6.18 3.09 37 7.57 2.10 10 8.10 1.66 12 6.42 2.97 21 8.05 2.33 17 5.06 2.93 23 4.52 2.52 17 5.18 3.00 Gender equity 11 7.73 2.10 10 5.60 3.24 34 6.15 2.32 9 6.44 2.46 11 6.27 2.72 19 6.74 2.35 19 6.11 2.38 18 5.78 1.80 14 5.86 2.66 Private sector development 10 6.80 2.70 10 6.40 2.67 35 6.37 2.73 7 7.29 2.06 12 6.17 2.98 19 8.00 2.16 17 6.59 3.32 20 4.90 2.51 15 6.40 2.61 Foreign direct investment* 10 7.30 2.16 11 5.91 2.95 32 7.38 2.81 7 5.71 2.69 11 6.18 2.82 21 7.05 2.60 18 4.72 1.99 19 5.05 2.39 16 6.44 2.61 Water and sanitation 13 8.08 2.56 9 6.33 3.00 34 6.94 2.47 7 6.43 2.51 12 6.92 2.31 23 7.30 2.46 15 6.53 2.17 17 6.18 2.65 17 6.06 2.33 Trade and exports 11 6.64 2.84 9 5.89 3.30 30 7.13 2.32 7 6.57 3.05 12 5.50 2.50 19 6.42 2.48 20 6.65 2.30 22 5.32 2.66 17 4.71 2.57 Economic growth* 14 8.07 1.73 9 7.78 1.92 28 7.14 2.37 7 7.14 2.73 11 7.18 2.60 20 7.35 2.66 19 5.26 2.84 20 5.90 2.73 18 5.83 2.75 Energy* 13 8.46 1.76 10 6.40 2.50 35 6.66 2.75 9 7.11 3.22 12 6.08 2.23 21 6.52 2.96 21 4.48 2.29 20 5.80 2.33 15 6.60 2.75 Disaster management 11 6.18 2.71 11 4.73 2.49 34 5.71 2.61 5 6.00 3.16 11 5.45 3.05 20 6.40 2.76 21 5.86 2.46 25 5.40 2.87 18 6.11 2.97 Public sector governance/reform 11 7.55 2.58 12 7.17 3.07 34 7.18 2.37 8 6.25 3.06 12 7.08 2.71 20 7.65 2.70 21 5.81 2.40 19 6.05 2.97 18 6.61 1.79 Job creation/employment 12 8.08 1.56 12 6.67 2.31 35 7.43 2.77 9 6.78 2.73 11 6.91 2.26 21 7.43 2.62 22 6.59 2.32 18 5.67 2.38 18 6.61 2.23 Equality of opportunity 13 6.77 2.55 9 6.44 2.19 30 7.17 2.44 8 6.25 2.96 11 5.64 2.29 21 7.00 2.51 19 5.79 2.35 17 4.82 2.21 13 5.46 2.67 Health* 12 6.92 2.35 12 6.17 2.69 37 7.38 2.20 7 6.43 3.31 12 7.00 2.41 21 7.86 2.48 23 5.74 2.32 18 4.94 2.46 18 6.89 2.05 Rural development 10 7.60 1.90 11 6.18 2.79 32 6.59 2.46 9 5.56 3.40 11 7.18 1.66 22 6.68 2.28 23 6.65 2.08 17 5.71 2.73 14 6.21 2.39 Global/regional integration* 12 6.83 2.52 12 6.83 2.72 29 7.28 2.46 8 6.38 1.60 10 5.70 2.36 20 6.10 1.80 17 4.76 2.39 18 5.61 2.75 15 5.27 2.55 Food security 10 8.40 1.58 12 5.92 2.07 30 6.63 2.58 6 6.17 2.79 11 6.73 1.49 17 6.94 2.54 22 5.77 2.27 15 5.33 2.29 16 6.44 2.03 Education* 12 7.08 2.94 12 7.58 1.88 36 7.72 2.17 10 6.20 3.01 9 6.67 2.18 19 7.16 2.17 19 5.84 2.41 17 5.18 2.79 17 6.24 2.46 Social protection* 12 7.92 2.54 11 5.55 2.91 35 6.91 2.56 9 6.56 2.92 11 6.09 2.55 20 6.95 2.37 20 4.55 1.82 16 6.06 3.07 18 5.44 2.89 Climate change 12 6.75 2.80 9 6.56 2.40 36 6.47 2.56 9 7.11 2.26 9 6.00 2.92 22 6.05 2.38 20 5.85 2.43 19 5.05 2.57 17 6.12 2.47 Agricultural development 13 7.38 1.98 12 6.92 2.84 35 6.94 2.78 7 8.00 1.91 9 6.44 2.60 21 6.19 2.64 21 5.38 1.91 15 5.20 2.83 15 5.47 2.36 Natural resource management* 12 7.25 2.05 12 6.08 2.57 35 6.74 2.60 9 7.56 2.55 10 6.00 2.87 19 5.63 2.41 20 6.60 2.64 17 4.47 2.50 16 5.56 2.53 *Significantly different between stakeholder groups 76 World Bank Group Country Opinion Survey 2015: Djibouti C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Djibouti? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Office of President/ Employee of a Private Sector / Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Bilateral/ Financial Sector/ Research Institute/ Minister Parliamentarian Consultant government Multilateral Agency Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti corruption* 13 6.85 2.51 13 5.08 1.98 33 6.00 2.32 9 6.00 1.66 8 6.00 1.85 18 5.50 2.50 23 5.52 2.13 25 4.24 2.13 20 6.40 2.44 Information and communications technology* 13 7.38 2.33 12 7.08 2.64 32 5.63 2.25 9 5.67 2.29 9 5.22 2.54 20 5.80 2.38 24 6.38 2.34 24 4.75 2.44 18 6.44 2.50 Transport 10 7.10 2.28 13 6.23 1.54 30 6.33 2.17 8 5.63 1.92 7 5.57 2.07 18 5.78 2.46 21 6.00 2.65 23 5.30 2.03 18 6.50 2.31 Crime and violence 12 6.67 3.08 12 6.33 2.50 29 5.93 2.28 8 4.38 2.67 7 5.00 2.77 13 5.15 2.70 18 5.89 2.72 21 5.14 2.48 15 6.47 2.53 Law and justice* 14 7.21 2.75 13 6.31 2.21 28 5.54 2.74 6 5.83 2.48 8 6.38 2.13 13 4.46 2.76 17 5.82 2.32 19 4.42 2.22 15 6.80 2.96 Urban development 13 6.62 2.66 12 6.92 2.64 33 6.64 2.12 7 7.43 2.07 7 6.71 2.21 18 6.44 1.65 19 6.16 2.32 19 4.74 2.28 17 5.71 2.62 Environmental sustainability 12 7.33 1.97 11 6.82 3.12 24 6.58 1.89 8 5.00 3.51 9 7.11 1.83 14 5.43 2.53 16 5.88 2.36 20 5.50 2.33 17 6.82 2.77 Regulatory framework 9 6.67 1.73 9 8.33 1.32 31 6.35 2.07 8 6.63 2.92 10 6.30 1.06 17 5.53 2.92 20 6.65 2.39 21 5.52 2.09 16 6.38 2.75 Communicable/non-communicable diseases 13 6.54 2.33 11 6.73 2.49 32 6.63 2.09 7 5.86 2.34 8 5.25 2.60 15 6.33 2.38 18 6.06 2.36 19 5.11 2.28 14 6.79 2.36 Poverty reduction* 13 6.69 2.46 11 7.91 1.81 30 6.93 2.60 8 4.00 2.20 10 6.50 2.32 17 5.53 2.90 23 5.22 2.30 22 5.73 2.07 18 5.72 2.54 Gender equity 11 7.00 2.24 12 5.67 1.83 32 6.13 2.32 5 6.80 2.39 8 6.50 3.07 15 6.47 2.03 16 6.81 2.01 16 6.38 1.75 15 6.93 2.22 Private sector development* 14 6.79 2.61 13 6.31 2.59 29 6.48 2.34 8 5.63 1.92 8 6.63 2.20 18 6.28 1.96 20 4.70 2.77 14 4.21 1.58 14 6.71 2.61 Foreign direct investment* 12 7.08 2.39 11 5.45 2.38 26 5.85 2.03 4 6.25 1.71 8 6.50 2.56 17 5.47 1.84 21 6.76 1.95 20 4.65 2.52 18 7.17 2.12 Water and sanitation* 10 6.90 3.14 11 7.55 2.25 32 6.19 2.69 8 5.13 2.64 7 6.43 3.41 15 6.20 1.78 21 5.52 1.91 23 4.57 2.29 15 5.27 2.60 Trade and exports 11 6.18 3.06 9 6.11 2.20 26 5.58 2.47 7 6.29 1.50 8 7.00 2.56 15 5.53 2.50 20 5.65 2.83 14 4.79 2.22 15 6.47 2.13 Economic growth* 13 7.69 2.63 9 4.00 2.69 28 6.29 2.39 5 5.40 1.82 6 6.17 1.33 17 6.24 2.11 15 6.27 2.46 23 4.91 2.70 17 6.53 2.72 Energy* 14 7.00 2.48 12 7.50 2.88 29 6.34 2.61 8 5.25 1.91 5 6.80 2.59 15 5.47 2.39 22 5.41 2.38 19 4.11 2.11 18 5.78 2.51 Disaster management 13 6.08 2.22 10 5.80 2.94 33 6.03 2.14 9 5.11 2.47 6 5.67 3.01 16 5.56 2.53 22 5.14 2.47 20 5.35 2.50 18 4.61 2.70 Public sector governance/reform 12 6.25 2.67 13 5.77 3.14 32 6.19 2.21 8 4.38 2.62 9 7.44 1.51 19 6.05 2.66 19 5.58 2.50 22 5.73 2.76 16 7.13 2.16 Job creation/employment 13 6.46 3.04 11 4.55 2.46 32 5.72 2.37 5 5.60 3.29 9 6.33 1.73 18 5.67 2.74 21 5.48 2.86 22 5.09 2.41 17 6.88 2.39 Equality of opportunity 11 6.00 2.79 12 5.00 2.34 27 5.59 2.62 7 5.14 2.79 7 4.00 2.38 17 4.88 1.96 20 6.10 2.59 18 5.61 1.97 11 6.82 2.14 Health 12 7.42 2.07 11 6.64 3.11 31 6.90 2.30 7 6.43 3.10 9 6.11 1.90 18 5.61 2.48 20 6.75 2.02 20 5.25 2.12 18 6.28 2.44 Rural development* 12 7.08 2.23 10 6.30 2.36 27 6.41 1.74 7 5.00 2.52 6 5.17 3.13 16 6.06 2.86 16 6.88 2.36 21 4.48 1.89 14 6.29 2.16 Global/regional integration* 12 7.42 2.23 11 6.27 3.35 27 5.93 2.77 6 6.50 2.88 7 6.57 1.99 13 6.69 2.29 17 6.00 2.03 14 3.79 1.93 13 6.38 2.81 Food security* 13 7.15 1.86 10 7.10 2.81 28 5.46 2.73 6 7.17 2.40 7 4.57 2.82 17 5.41 2.32 16 5.63 1.82 19 3.47 1.26 15 5.93 2.60 Education* 13 7.31 2.59 9 7.44 2.07 31 7.03 2.47 7 7.86 1.95 9 6.00 2.92 16 6.56 2.13 17 7.00 2.12 19 4.53 2.32 15 5.73 2.58 Social protection* 12 6.83 2.69 9 5.00 2.06 34 6.50 2.40 8 3.63 1.51 9 6.56 2.65 18 5.39 2.43 20 4.55 2.16 19 5.21 2.37 16 5.94 1.88 Climate change 12 7.67 2.06 11 4.73 2.33 28 5.46 2.32 6 4.83 3.49 8 5.25 3.37 18 5.83 2.57 18 5.44 2.59 20 4.95 2.16 18 5.61 2.55 Agricultural development 11 6.91 2.63 12 6.42 2.78 31 6.26 2.32 6 5.83 3.06 8 6.38 3.20 17 4.18 2.83 15 5.60 2.56 20 5.30 2.90 18 5.17 2.12 *Significantly different between stakeholder groups 77 World Bank Group Country Opinion Survey 2015: Djibouti C. World Bank Group’s Effectiveness and Results (continued) Where are the World Bank Group’s decisions made primarily that support the program in Djibouti? (Select only ONE response) Office of Employee of a Bilateral/ Private Sector / Academia/ President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/ Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Think Tank Other At the Headquarters (in Washington D.C.) 69.2% 75.0% 85.4% 70.0% 80.0% 71.4% 95.8% 69.6% 78.9% In the country 15.4% 8.3% 7.3% 10.0% 20.0% 14.3% 0.0% 21.7% 21.1% Don’t know 15.4% 16.7% 7.3% 20.0% 0.0% 14.3% 4.2% 8.7% 0.0% Which of the following best describes your current position? Office of President/ Employee of a Private Sector / Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Bilateral/ Financial Sector/ Research Institute/ Minister Parliamentarian Consultant government Multilateral Agency Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in 14 7.57 2.06 13 6.85 1.77 40 6.30 1.49 9 6.44 1.81 12 6.58 1.08 22 6.50 2.06 27 6.48 2.08 26 5.73 2.03 20 7.25 2.49 Djibouti? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Djibouti? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of President/ Employee of a Private Sector / Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Bilateral/ Financial Sector/ Research Institute/ Minister Parliamentarian Consultant government Multilateral Agency Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments 13 7.23 2.13 13 5.92 1.75 39 5.31 1.72 9 4.89 1.17 11 4.82 1.83 21 5.52 2.18 26 5.12 1.77 24 4.25 2.17 20 5.50 2.91 meet the needs of Djibouti* The World Bank Group meets Djibouti’s needs 12 7.83 1.70 13 5.85 2.70 40 6.08 2.40 9 6.00 2.06 11 5.91 2.07 23 5.61 2.48 24 6.25 2.77 21 4.86 2.37 19 6.16 2.29 for knowledge services *Significantly different between stakeholder groups Which of the following best describes your current position? Office of President/ Employee of a Private Sector / Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Bilateral/ Financial Sector/ Research Institute/ Minister Parliamentarian Consultant government Multilateral Agency Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group measures and corrects its work in real 13 7.31 2.72 13 7.23 2.31 40 6.95 1.81 8 7.88 1.55 8 6.38 2.07 18 7.00 2.33 25 7.12 2.15 21 6.19 2.69 20 7.15 2.66 time in Djibouti? (1-To no degree at all, 10-To a very significant degree) 78 World Bank Group Country Opinion Survey 2015: Djibouti D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* Office of Employee of a Bilateral/ Private Sector / Academia/ President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/ Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Think Tank Other Weekly 15.4% 66.7% 33.3% 22.2% 25.0% 17.4% 35.7% 30.8% 50.0% Monthly 38.5% 8.3% 35.7% 33.3% 8.3% 47.8% 17.9% 11.5% 30.0% A few times a year 30.8% 16.7% 14.3% 22.2% 33.3% 17.4% 25.0% 46.2% 10.0% Rarely 7.7% 0.0% 16.7% 22.2% 33.3% 17.4% 10.7% 7.7% 10.0% Never 7.7% 8.3% 0.0% 0.0% 0.0% 0.0% 10.7% 3.8% 0.0% *Significantly different between stakeholder groups In Djibouti, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office of President/ Employee of a Private Sector / Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Bilateral/ Financial Sector/ Research Institute/ Minister Parliamentarian Consultant government Multilateral Agency Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely* 11 6.64 1.36 13 5.69 1.97 38 5.71 1.64 9 5.56 1.81 9 4.67 1.22 22 5.50 1.97 24 5.25 1.65 23 3.96 1.97 19 5.53 1.74 Include appropriate level of stakeholder 11 7.36 1.69 13 6.15 2.76 34 6.09 1.96 8 6.00 1.85 9 5.89 2.26 21 6.29 2.08 23 5.52 2.27 22 5.14 2.05 19 6.21 3.12 involvement during preparation Lead to practical solutions 10 7.50 2.27 11 7.09 1.64 34 6.15 2.45 5 5.00 3.32 9 5.33 2.50 15 6.00 2.30 21 6.81 2.52 20 5.40 2.28 14 7.43 2.53 Are accessible (well written and easy to 10 7.40 2.17 11 5.45 2.21 32 6.16 2.10 7 5.71 2.75 8 6.63 2.92 20 6.10 2.51 15 5.53 1.77 18 5.39 1.88 17 6.12 2.34 understand) Are source of relevant information on global 11 6.36 2.77 12 6.92 2.11 36 6.47 2.16 8 6.00 2.33 8 5.88 1.36 19 7.26 2.26 22 6.05 2.52 19 6.26 1.63 16 6.69 2.68 good practices Are adequately disseminated 9 7.89 1.62 11 6.55 2.84 28 6.32 2.29 8 5.38 3.20 8 3.88 2.30 17 6.82 2.13 19 6.21 2.44 20 5.60 2.56 16 6.75 2.96 Are translated enough into local language 10 6.10 2.69 8 4.50 2.33 31 4.23 2.75 8 6.13 3.68 10 5.50 2.64 21 4.76 2.05 20 4.40 2.70 20 5.60 2.80 15 5.73 2.40 Are adaptable to Djibouti’s specific development challenges and country 8 7.25 1.67 10 6.30 1.95 34 5.85 2.27 9 6.78 2.68 8 5.75 2.25 22 6.36 2.61 21 6.62 2.52 17 5.06 2.30 19 5.89 2.88 circumstances *Significantly different between stakeholder groups Which of the following best describes your current position? Office of President/ Employee of a Private Sector / Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Bilateral/ Financial Sector/ Research Institute/ Minister Parliamentarian Consultant government Multilateral Agency Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge 12 8.50 1.45 10 8.00 1.63 37 6.78 1.75 9 7.33 1.58 10 6.60 1.84 23 7.09 2.07 23 6.70 2.10 20 5.55 2.44 19 6.89 2.83 work and activities make to development results in your country?* (1-Not significant at all, 10-Very significant) *Significantly different between stakeholder groups 79 World Bank Group Country Opinion Survey 2015: Djibouti D. The World Bank Group’s Knowledge Work and Activities (continued) Which of the following best describes your current position? Office of President/ Employee of a Private Sector / Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Bilateral/ Financial Sector/ Research Institute/ Minister Parliamentarian Consultant government Multilateral Agency Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 12 7.75 2.34 10 7.30 1.49 38 6.66 1.58 9 6.11 2.20 10 6.50 1.84 23 6.30 1.92 22 6.59 1.94 19 5.05 1.93 18 6.39 1.72 activities?* (1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholder groups E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of President/ Employee of a Private Sector / Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Bilateral/ Financial Sector/ Research Institute/ Minister Parliamentarian Consultant government Multilateral Agency Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds 13 5.85 2.58 13 6.15 2.15 39 5.95 1.70 8 5.00 2.27 6 5.83 1.17 20 6.35 1.76 23 5.52 1.70 25 4.60 1.32 19 5.74 2.16 promptly The World Bank Group effectively monitors and evaluates the projects and programs it 13 7.00 2.24 13 6.08 2.14 40 6.28 1.97 9 6.11 2.62 8 5.63 2.33 22 6.05 1.94 24 5.83 2.39 21 5.19 2.29 17 6.47 2.18 supports The World Bank Group’s approvals and reviews 13 7.54 1.76 13 5.54 2.50 39 6.00 2.38 8 6.50 2.07 8 7.75 1.49 19 6.47 2.37 24 6.13 2.51 21 6.19 2.27 19 5.89 2.73 are done in a timely fashion The World Bank Group’s “Safeguard Policy� 12 6.00 2.37 12 6.83 2.41 37 5.76 1.85 9 5.67 1.80 5 6.80 0.84 17 6.35 2.50 25 6.24 2.45 19 5.42 1.89 19 7.05 2.39 requirements are reasonable The World Bank Group’s conditions on its 12 6.58 2.75 12 7.08 1.78 35 6.31 2.54 8 6.00 1.93 6 4.83 1.47 19 6.63 2.89 20 6.40 2.60 20 4.65 1.95 16 6.75 2.62 lending are reasonable The World Bank Group takes decisions quickly 13 5.62 3.01 10 7.50 1.78 35 6.26 1.93 8 5.75 1.67 5 8.40 1.14 21 6.62 2.29 19 5.58 2.59 18 4.11 2.37 14 6.14 2.44 in Djibouti* Working with the World Bank Group increases 14 7.07 2.64 10 6.10 1.10 38 6.18 2.23 9 5.22 2.59 9 5.89 1.45 19 6.68 1.89 21 6.57 2.25 19 5.21 2.72 16 6.94 2.69 Djibouti’s institutional capacity Where country systems are adequate, the World Bank Group makes appropriate use of 12 6.83 2.17 13 6.54 2.11 40 6.15 2.19 8 5.38 2.39 6 6.33 2.50 21 6.29 2.10 23 5.35 2.55 19 4.95 2.80 17 6.12 2.62 them The World Bank Group provides effective 12 7.75 1.48 12 5.92 1.73 38 6.53 2.53 8 6.75 2.55 7 6.57 2.64 22 6.09 2.41 24 6.00 2.17 19 4.95 2.72 18 5.72 3.18 implementation support *Significantly different between stakeholder groups 80 World Bank Group Country Opinion Survey 2015: Djibouti E. Working with the World Bank Group (continued) Which of the following best describes your current position? Office of President/ Employee of a Private Sector / Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Bilateral/ Financial Sector/ Research Institute/ Minister Parliamentarian Consultant government Multilateral Agency Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that 13 7.85 1.52 12 7.25 1.96 37 6.35 1.87 8 6.63 1.85 9 6.78 1.39 22 6.41 2.36 25 6.72 1.93 22 5.73 2.23 19 6.68 2.54 promote private public partnerships in Djibouti? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes the way the World Bank Group operates in Djibouti? (Select only one response) Office of Employee of a Bilateral/ Private Sector / Academia/ President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/ Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Think Tank Other The World Bank Group takes too much risk in Djibouti 35.7% 41.7% 43.9% 60.0% 33.3% 47.8% 53.6% 34.6% 50.0% The World Bank Group does not take enough risk in Djibouti 28.6% 50.0% 24.4% 20.0% 33.3% 34.8% 35.7% 57.7% 30.0% The World Bank Group’s approach to risk is appropriate 21.4% 8.3% 17.1% 10.0% 8.3% 17.4% 0.0% 3.8% 15.0% Don't know 14.3% 0.0% 14.6% 10.0% 25.0% 0.0% 10.7% 3.8% 5.0% Which of the following best describes the WBG’s support in Djibouti? (Select only one response) Office of Employee of a Bilateral/ Private Sector / Academia/ President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/ Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Think Tank Other The World Bank Group is sufficiently selective and focuses on the 64.3% 50.0% 47.6% 33.3% 41.7% 43.5% 28.6% 30.8% 40.0% most important development challenges in Djibouti The World Bank Group is not sufficiently selective in Djibouti, 28.6% 33.3% 38.1% 44.4% 41.7% 43.5% 39.3% 42.3% 50.0% and it is involved in too many areas of development Don't know 7.1% 16.7% 14.3% 22.2% 16.7% 13.0% 32.1% 26.9% 10.0% 81 World Bank Group Country Opinion Survey 2015: Djibouti F. The Future Role of the World Bank Group in Djibouti Which of the following SHOULD the World Bank Group do to make itself of greater value in Djibouti? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector / Academia/ Percentage of Respondents President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/ Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Think Tank Other Provide more adequate data/knowledge/statistics/figures on 15.4% 0.0% 11.9% 10.0% 25.0% 8.7% 22.2% 30.8% 9.5% Djibouti’s economy Ensure greater selectivity in its work 15.4% 23.1% 16.7% 10.0% 33.3% 8.7% 18.5% 19.2% 4.8% Offer more innovative financial products 46.2% 38.5% 40.5% 30.0% 33.3% 26.1% 37.0% 19.2% 23.8% Improve the competitiveness of its financing compared to markets 7.7% 30.8% 11.9% 10.0% 0.0% 21.7% 25.9% 15.4% 33.3% Reach out more to groups outside of Government 7.7% 23.1% 7.1% 10.0% 8.3% 26.1% 0.0% 15.4% 14.3% Work faster 23.1% 0.0% 4.8% 10.0% 0.0% 13.0% 14.8% 7.7% 14.3% Improve the quality of its experts as related to Djibouti’s specific 7.7% 0.0% 9.5% 0.0% 8.3% 4.3% 11.1% 3.8% 4.8% challenges Offer more innovative knowledge services 0.0% 30.8% 23.8% 10.0% 41.7% 26.1% 40.7% 23.1% 33.3% Collaborate more effectively with Government clients 38.5% 7.7% 14.3% 50.0% 8.3% 30.4% 14.8% 15.4% 28.6% Increase the level of capacity development in the country 30.8% 30.8% 31.0% 30.0% 33.3% 13.0% 3.7% 26.9% 28.6% Reduce the complexity of obtaining World Bank Group financing* 0.0% 15.4% 21.4% 10.0% 0.0% 13.0% 0.0% 19.2% 0.0% Other 7.7% 0.0% 4.8% 10.0% 0.0% 4.3% 11.1% 3.8% 0.0% *Significantly different between stakeholder groups When considering the combination of services that the World Bank Group offers in Djibouti, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Djibouti?* (Select only ONE response) Office of Employee of a Bilateral/ Private Sector / Academia/ President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/ Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Think Tank Other Financial services 57.1% 15.4% 47.5% 37.5% 41.7% 54.5% 63.0% 61.5% 23.8% Knowledge products 14.3% 38.5% 20.0% 0.0% 58.3% 13.6% 25.9% 26.9% 52.4% Convening services 7.1% 15.4% 12.5% 37.5% 0.0% 13.6% 7.4% 3.8% 19.0% None of the above 0.0% 0.0% 5.0% 0.0% 0.0% 9.1% 0.0% 3.8% 0.0% The combination is appropriate for Djibouti 14.3% 7.7% 5.0% 12.5% 0.0% 0.0% 3.7% 0.0% 0.0% Don't know 7.1% 23.1% 10.0% 12.5% 0.0% 9.1% 0.0% 3.8% 4.8% *Significantly different between stakeholder groups 82 World Bank Group Country Opinion Survey 2015: Djibouti G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Djibouti? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector / Academia/ Percentage of Respondents President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/ Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Think Tank Other Periodicals 14.3% 8.3% 4.8% 0.0% 8.3% 9.1% 7.7% 8.3% 10.0% International newspapers* 7.1% 25.0% 38.1% 22.2% 75.0% 22.7% 42.3% 20.8% 35.0% Local radio 14.3% 0.0% 4.8% 11.1% 0.0% 13.6% 11.5% 12.5% 20.0% International radio 7.1% 8.3% 11.9% 11.1% 8.3% 4.5% 26.9% 12.5% 30.0% Local television 14.3% 16.7% 14.3% 22.2% 0.0% 18.2% 11.5% 25.0% 10.0% International television* 0.0% 33.3% 19.0% 22.2% 0.0% 22.7% 3.8% 4.2% 20.0% Local newspapers* 35.7% 33.3% 11.9% 11.1% 33.3% 27.3% 7.7% 37.5% 0.0% Internet 64.3% 75.0% 71.4% 66.7% 58.3% 59.1% 84.6% 54.2% 65.0% Social media (blogs, Facebook, Twitter, YouTube, Flickr) 21.4% 0.0% 9.5% 33.3% 0.0% 13.6% 3.8% 8.3% 10.0% Other 7.1% 0.0% 9.5% 0.0% 16.7% 4.5% 0.0% 4.2% 0.0% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector / Academia/ Percentage of Respondents President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/ Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Think Tank Other Direct contact with World Bank Group 28.6% 23.1% 26.2% 12.5% 58.3% 23.8% 38.5% 17.4% 26.3% e-Newsletters 28.6% 23.1% 33.3% 12.5% 8.3% 33.3% 23.1% 21.7% 26.3% World Bank Group’s seminars/workshops/ conferences* 50.0% 76.9% 42.9% 100.0% 33.3% 38.1% 57.7% 60.9% 42.1% World Bank Group’s publications and other written materials* 21.4% 7.7% 26.2% 0.0% 0.0% 33.3% 42.3% 34.8% 15.8% World Bank Group’s website 28.6% 38.5% 52.4% 62.5% 50.0% 42.9% 19.2% 21.7% 47.4% Social media (blogs, Facebook, Twitter, YouTube, Flickr) 7.1% 23.1% 11.9% 12.5% 8.3% 9.5% 3.8% 30.4% 15.8% Mobile phones 14.3% 7.7% 0.0% 0.0% 0.0% 9.5% 11.5% 13.0% 21.1% Other 7.1% 0.0% 2.4% 0.0% 0.0% 0.0% 3.8% 0.0% 0.0% *Significantly different between stakeholder groups Are you aware of the World Bank Group’s Access to Information Policy under which the Bank will now disclose any information in its possession that is not on a list of exceptions?* Office of Employee of a Bilateral/ Private Sector / Academia/ President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/ Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Think Tank Other Yes 28.6% 7.7% 53.7% 0.0% 58.3% 17.4% 32.1% 36.0% 26.3% No 71.4% 92.3% 46.3% 100.0% 41.7% 82.6% 67.9% 64.0% 73.7% *Significantly different between stakeholder groups Have you requested information from the World Bank Group on its activities in the past year?* Office of Employee of a Bilateral/ Private Sector / Academia/ President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/ Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Think Tank Other Yes 28.6% 38.5% 43.9% 11.1% 58.3% 18.2% 53.6% 44.0% 61.9% No 71.4% 61.5% 56.1% 88.9% 41.7% 81.8% 46.4% 56.0% 38.1% *Significantly different between stakeholder groups 83 World Bank Group Country Opinion Survey 2015: Djibouti G. Communication and Information Sharing (continued) Were you able to obtain this information? Office of Employee of a Bilateral/ Private Sector / Academia/ President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/ Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Think Tank Other Yes 75.0% 80.0% 83.3% 0.0% 100.0% 33.3% 64.3% 60.0% 75.0% No 25.0% 20.0% 16.7% 100.0% 0.0% 66.7% 35.7% 40.0% 25.0% Do you have access to the Internet?* Office of Employee of a Bilateral/ Private Sector / Academia/ President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/ Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Think Tank Other Yes 78.6% 84.6% 92.3% 87.5% 91.7% 95.2% 74.1% 57.7% 72.2% No 21.4% 15.4% 7.7% 12.5% 8.3% 4.8% 25.9% 42.3% 27.8% *Significantly different between stakeholder groups Do you use/have used the World Bank Group website?* Office of Employee of a Bilateral/ Private Sector / Academia/ President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/ Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Think Tank Other Yes 50.0% 38.5% 76.9% 22.2% 90.0% 43.5% 50.0% 69.2% 60.0% No 50.0% 61.5% 23.1% 77.8% 10.0% 56.5% 50.0% 30.8% 40.0% *Significantly different between stakeholder groups Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, Twitter, YouTube, Flickr)? Office of Employee of a Bilateral/ Private Sector / Academia/ President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/ Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Think Tank Other Yes 28.6% 16.7% 34.1% 11.1% 8.3% 34.8% 21.4% 42.3% 52.4% No 71.4% 83.3% 65.9% 88.9% 91.7% 65.2% 78.6% 57.7% 47.6% Which Internet connection do you use primarily when visiting a World Bank Group website? Office of Employee of a Bilateral/ Private Sector / Academia/ President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/ Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Think Tank Other Yes 100.0% 100.0% 89.2% 100.0% 100.0% 95.2% 90.0% 82.4% 100.0% No 0.0% 0.0% 10.8% 0.0% 0.0% 4.8% 10.0% 17.6% 0.0% 84 World Bank Group Country Opinion Survey 2015: Djibouti G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of President/ Employee of a Private Sector / Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Bilateral/ Financial Sector/ Research Institute/ Minister Parliamentarian Consultant government Multilateral Agency Private Bank CSO Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I find the World Bank Group’s websites easy to 9 8.00 1.73 7 7.71 2.06 38 6.71 2.13 2 8.50 0.71 9 7.67 1.00 15 6.67 1.91 20 6.60 1.79 25 7.08 1.26 14 7.57 2.14 navigate. I find the information on the World Bank 9 8.00 2.06 6 6.33 2.16 36 7.08 1.75 3 8.33 0.58 10 7.40 1.51 14 5.93 2.81 18 6.94 1.66 24 5.25 2.07 13 6.69 1.97 Group’s websites useful.* The World Bank Group’s social media channels are valuable sources of information 6 7.83 2.56 6 5.33 2.42 26 6.19 2.48 1 6.00 0.00 6 6.17 2.04 9 7.22 1.99 11 4.82 1.78 22 5.09 3.07 11 5.00 2.05 about the institution When I need information from the World Bank 8 7.25 2.87 6 6.00 2.76 37 7.08 1.80 1 9.00 0.00 11 6.73 3.23 12 6.67 2.67 15 6.67 2.02 16 6.06 2.98 14 5.79 2.58 Group I know how to find it The World Bank Group is responsive to my 8 7.63 3.25 5 5.00 3.54 32 6.66 2.31 1 5.00 0.00 10 7.50 1.78 9 6.67 3.16 16 5.75 3.04 20 4.55 2.96 12 6.00 2.89 information requests and inquiries *Significantly different between stakeholder groups H. Background Information Which one of the following best describes your level of interaction with the World Bank Group (IDA, IFC, or MIGA) in your country? (Select only ONE response) Office of Employee of a Bilateral/ Private Sector / Academia/ President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/ Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Think Tank Other I currently collaborate with the World Bank Group 35.7% 0.0% 40.5% 10.0% 25.0% 22.7% 21.4% 34.8% 16.7% I have previously collaborated with the World Bank Group 7.1% 23.1% 9.5% 20.0% 33.3% 27.3% 17.9% 13.0% 16.7% Both of the above (I currently collaborate and previously have 21.4% 7.7% 11.9% 0.0% 8.3% 4.5% 10.7% 13.0% 16.7% collaborated with the World Bank Group) I have never collaborated with the World Bank Group 35.7% 69.2% 38.1% 70.0% 33.3% 45.5% 50.0% 39.1% 50.0% Which of the following agencies of the World Bank Group do you primarily engage with in Djibouti? (Select only ONE response) Office of Employee of a Bilateral/ Private Sector / Academia/ President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/ Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Think Tank Other The World Bank (IDA) 84.6% 92.3% 92.9% 77.8% 83.3% 76.2% 75.0% 91.7% 81.0% The International Finance Corporation (IFC) 15.4% 7.7% 4.8% 11.1% 0.0% 9.5% 0.0% 4.2% 9.5% The Multilateral Investment Guarantee Agency (MIGA) 0.0% 0.0% 0.0% 0.0% 0.0% 4.8% 3.6% 4.2% 4.8% Other 0.0% 0.0% 2.4% 11.1% 16.7% 9.5% 21.4% 0.0% 4.8% 85 World Bank Group Country Opinion Survey 2015: Djibouti H. Background Information (continued) Do your projects involve both the World Bank and the IFC? Office of Employee of a Bilateral/ Private Sector / Academia/ President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/ Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Think Tank Other Yes 64.3% 23.1% 42.9% 0.0% 16.7% 31.8% 32.1% 28.0% 28.6% No 35.7% 76.9% 57.1% 100.0% 83.3% 68.2% 67.9% 72.0% 71.4% If yes, what was your view of how the two institutions work together in Djibouti? (Select only ONE response) Office of Employee of a Bilateral/ Private Sector / Academia/ President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/ Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Think Tank Other The two institutions work well together 44.4% 33.3% 33.3% 0.0% 100.0% 42.9% 33.3% 28.6% 60.0% The way the two institutions work together needs improvement 22.2% 66.7% 38.9% 0.0% 0.0% 14.3% 33.3% 28.6% 20.0% The two institutions do not work well together 0.0% 0.0% 5.6% 0.0% 0.0% 14.3% 22.2% 14.3% 20.0% Don't know 33.3% 0.0% 22.2% 0.0% 0.0% 28.6% 11.1% 28.6% 0.0% Which of the following describes most of your exposure to the World Bank Group in Djibouti? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector / Academia/ President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/ Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Think Tank Other Observer 57.1% 63.6% 50.0% 87.5% 33.3% 59.1% 64.3% 56.5% 63.2% Use World Bank Group reports/data 14.3% 18.2% 42.5% 12.5% 16.7% 31.8% 17.9% 30.4% 26.3% Engage in World Bank Group related/sponsored 14.3% 0.0% 17.5% 0.0% 25.0% 18.2% 17.9% 30.4% 63.2% events/activities* Collaborate as part of my professional duties* 35.7% 18.2% 42.5% 25.0% 41.7% 22.7% 14.3% 8.7% 10.5% Use World Bank Group website for information, data, 28.6% 18.2% 17.5% 12.5% 25.0% 9.1% 25.0% 34.8% 10.5% research, etc. *Significantly different between stakeholder groups What’s your gender?* Office of Employee of a Bilateral/ Private Sector / Academia/ President/ Prime Office of Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/ Minister Parliamentarian Consultant Gov. Agency Private Bank CSO Think Tank Other Female 28.6% 15.4% 35.7% 0.0% 8.3% 39.1% 50.0% 8.3% 45.0% Male 71.4% 84.6% 64.3% 100.0% 91.7% 60.9% 50.0% 91.7% 55.0% *Significantly different between stakeholder groups 86 World Bank Group Country Opinion Survey 2015: Djibouti Appendix C: Responses to Indicator Questions by Geographic Location20  Djibouti (commune de Ras Dika et Boulaos) N=161 Other N=30 B. Overall Attitudes toward the World Bank Group Which best represents your geographic location? Djibouti (commune de Ras Dika et Boulaos) Other N Mean SD N Mean SD Overall, please rate your impression of the World Bank 154 6.20 2.26 29 5.79 2.46 Group’s effectiveness in Djibouti. (1-Not effective at all, 10-Very effective) To what extent do you agree with the following statements about the World Bank Group’s work in Djibouti? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Djibouti (commune de Ras Dika et Boulaos) Other N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 155 6.02 2.03 26 5.73 1.93 development in Djibouti The World Bank Group’s work is aligned with what I consider 146 6.00 2.34 25 5.64 2.53 the development priorities for Djibouti To what extent is the World Bank Group an effective development partner in Djibouti, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Djibouti (commune de Ras Dika et Boulaos) Other N Mean SD N Mean SD Responsiveness 136 6.08 2.29 25 6.20 2.04 Flexibility (in terms of the institution’s products and services) 139 6.03 2.28 25 5.68 2.73 Flexibility (in terms of changing country circumstances) 143 6.55 2.35 23 6.04 2.55 Being inclusive 121 6.52 2.41 22 6.91 2.27 Openness (sharing data and other information) 137 6.06 2.30 24 5.46 2.30 Staff accessibility 132 6.31 2.64 24 6.17 2.60 Straightforwardness and honesty 131 5.95 2.58 25 5.60 2.96 Ease of access to the people at the World Bank Group who are 132 6.20 2.55 26 6.12 3.02 making decisions important to my work Collaboration with civil society 131 6.05 2.59 23 5.52 2.41 Collaboration with the Government 125 6.24 2.47 26 7.19 2.61 Collaboration with other donors and development partners 131 6.36 2.46 22 6.55 2.46 Collaboration with the private sector 125 5.82 2.70 23 4.70 2.29 The speed in which it gets things accomplished on the 130 6.29 2.65 21 4.90 2.76 ground* Being a long-term partner 119 6.34 2.68 24 6.96 2.07 *Significantly different between geographic locations 20 191 respondents provided the information about their current locations. Thus only these respondents were included in the geographical comparisons presented in this appendix. Because of the small numbers of respondents from “Commune de Balballa,� “District,� and “Other,� respondents from these three locations were combined into “other� for the comparisons in this appendix. 87 World Bank Group Country Opinion Survey 2015: Djibouti C. World Bank Group’s Effectiveness and Results Which best represents your geographic location? Djibouti (commune de Ras Dika et Boulaos) Other N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in Djibouti? 156 6.54 1.94 29 6.31 2.02 (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Djibouti? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Djibouti (commune de Ras Dika et Boulaos) Other N Mean SD N Mean SD The World Bank Group’s financial instruments (i.e., investment 151 5.41 2.17 27 4.70 1.59 lending, Trust Funds, etc.) meet the needs of Djibouti The World Bank Group meets Djibouti’s needs for knowledge 144 5.99 2.39 30 5.87 2.69 services (e.g., research, analysis, data, technical assistance) D. The World Bank Group’s Knowledge Work and Activities In Djibouti, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Djibouti (commune de Ras Dika et Boulaos) Other N Mean SD N Mean SD Are adaptable to Djibouti’s specific development challenges 127 6.17 2.38 23 5.74 2.61 and country circumstances Which best represents your geographic location? Djibouti (commune de Ras Dika et Boulaos) Other N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to 139 6.90 2.16 26 6.77 1.97 development results in your country? (1-Not significant at all, 10-Very significant) Which best represents your geographic location? Djibouti (commune de Ras Dika et Boulaos) Other N Mean SD N Mean SD Overall, how would you rate the technical quality of the World 136 6.53 1.87 27 6.00 2.09 Bank Group's knowledge work and activities? (1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Djibouti (commune de Ras Dika et Boulaos) Other N Mean SD N Mean SD The World Bank Group takes decisions quickly in Djibouti 121 6.04 2.45 24 5.71 2.18 Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank Group 139 5.88 2.41 22 6.27 2.12 makes appropriate use of them 88 World Bank Group Country Opinion Survey 2015: Djibouti Appendix D: Responses to Selected Questions by Level of Collaboration with the World Bank Group21  Collaborating with the WBG N=69 Not collaborating with the WBG N=114 B. Overall Attitudes toward the World Bank Group Which one of the following best describes your level of interaction with the World Bank Group (IDA, IFC, or MIGA) in your country? Currently collaborating Not collaborating N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 68 5.97 2.25 114 5.94 1.92 Djibouti? (1-Not familiar at all, 10-Extremely familiar) Which one of the following best describes your level of interaction with the World Bank Group (IDA, IFC, or MIGA) in your country? Currently collaborating Not collaborating N Mean SD N Mean SD Overall, please rate your impression of the World Bank 65 6.43 2.22 110 6.10 2.28 Group’s effectiveness in Djibouti. (1-Not effective at all, 10-Very effective) Which one of the following best describes your level of interaction with the World Bank Group (IDA, IFC, or MIGA) in your country? Currently collaborating Not collaborating N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Djibouti solve its most complicated 63 7.32 2.00 111 6.46 2.16 development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators 21 Only 183 respondents provided the information about their levels of collaboration with the World Bank Group (question H3 in the questionnaire). Thus only these respondents were included in the analysis pr esented in this appendix. Response options “I currently collaborate with the WBG� and “both of the above� were combined as “Currently collaborating with the WBG� for the comparisons in this appendix. “I have previously collaborated with the WBG,� and “I have never collaborated with the WBG� were combined as “Not collaborating with the WBG�. 89 World Bank Group Country Opinion Survey 2015: Djibouti B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Djibouti, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Djibouti? (Choose no more than THREE) Percentage of Respondents Collaborating with Not collaborating with (Responses Combined) the WBG the WBG Social protection 14.9% 20.2% Crime and violence 4.5% 12.3% Transport 10.4% 13.2% Agricultural development 6.0% 10.5% Global/regional integration 3.0% 7.9% Gender equity 9.0% 7.0% Public sector governance/reform 26.9% 18.4% Health 20.9% 20.2% Rural development 4.5% 3.5% Foreign direct investment 6.0% 11.4% Education 17.9% 15.8% Energy 6.0% 7.0% Job creation/employment* 26.9% 11.4% Urban development 3.0% 1.8% Environmental sustainability 3.0% 1.8% Equality of opportunity 16.4% 15.8% Private sector development 16.4% 19.3% Water and sanitation 19.4% 17.5% Food security 11.9% 11.4% Climate change 6.0% 12.3% Poverty reduction 16.4% 11.4% Trade and exports* 9.0% 1.8% Economic growth 10.4% 9.6% Law and justice 6.0% 6.1% Regulatory framework 3.0% 8.8% Communicable/non-communicable diseases* 0.0% 6.1% Natural resource management 4.5% 4.4% Anti corruption 11.9% 7.9% Information and communications technology 3.0% 4.4% Disaster management 1.5% 0.0% *Significantly different between collaborators and non-collaborators How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Djibouti? (1-Not effective at all, 10-Very effective) Which one of the following best describes your level of interaction with the World Bank Group (IDA, IFC, or MIGA) in your country? Currently collaborating Not collaborating N Mean SD N Mean SD Project implementation (or other organizational strengthening) 64 6.53 2.11 106 6.10 1.77 Citizen engagement (incorporating citizens' voices into 56 5.70 2.78 103 5.94 2.86 development) Policy design (for clarity and better incentives to achieve 57 6.25 2.57 104 6.95 2.32 development goals) 90 World Bank Group Country Opinion Survey 2015: Djibouti B. Overall Attitudes toward the World Bank Group (continued) When thinking about how to improve capacity building in Djibouti to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important all, 10-Very important) Which one of the following best describes your level of interaction with the World Bank Group (IDA, IFC, or MIGA) in your country? Currently collaborating Not collaborating N Mean SD N Mean SD Project implementation (or other organizational strengthening) 56 6.98 2.62 99 6.54 1.69 Citizen engagement (incorporating citizens' voices into 55 6.53 2.84 96 6.41 2.52 development) Policy design (for clarity and better incentives to achieve 56 7.50 2.35 94 6.88 2.55 development goals) To what extent do you agree with the following statements about the World Bank Group’s work in Djibouti? (1-Strongly disagree, 10-Strongly agree) Which one of the following best describes your level of interaction with the World Bank Group (IDA, IFC, or MIGA) in your country? Currently collaborating Not collaborating N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 65 6.18 2.17 108 5.98 1.83 development in Djibouti The World Bank Group’s work is aligned with what I consider 61 6.41 2.28 102 5.61 2.35 the development priorities for Djibouti* The World Bank Group supports programs and strategies that 56 6.54 2.57 100 6.54 2.43 are realistic for Djibouti The World Bank Group treats clients and stakeholders in 57 6.00 2.68 99 6.73 2.26 Djibouti with respect *Significantly different between collaborators and non-collaborators To what extent is the World Bank Group an effective development partner in Djibouti, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which one of the following best describes your level of interaction with the World Bank Group (IDA, IFC, or MIGA) in your country? Currently collaborating Not collaborating N Mean SD N Mean SD Responsiveness* 55 6.80 2.06 99 5.85 2.21 Flexibility (in terms of the institution’s products and services)* 57 6.51 2.43 101 5.73 2.31 Flexibility (in terms of changing country circumstances) 55 6.07 2.32 103 6.62 2.35 Being inclusive 45 6.73 2.40 91 6.55 2.41 Openness (sharing data and other information) 57 6.05 2.26 97 5.96 2.33 Staff accessibility 55 6.75 2.50 93 6.12 2.69 Straightforwardness and honesty 55 6.27 2.67 96 5.81 2.60 Ease of access to the people at the World Bank Group who are 55 6.42 2.57 97 6.06 2.63 making decisions important to my work Collaboration with civil society 52 6.23 2.20 96 5.88 2.71 Collaboration with the Government 52 6.81 2.44 94 6.30 2.50 Collaboration with other donors and development partners 49 6.02 2.18 98 6.51 2.59 Collaboration with the private sector 51 5.73 2.59 90 5.72 2.74 The speed in which it gets things accomplished on the ground 53 6.25 2.69 91 6.10 2.67 Being a long-term partner 54 6.69 2.66 84 6.42 2.50 *Significantly different between collaborators and non-collaborators 91 World Bank Group Country Opinion Survey 2015: Djibouti C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Djibouti? (1-Not important at all, 10-Very important) Which one of the following best describes your level of interaction with the World Bank Group (IDA, IFC, or MIGA) in your country? Currently collaborating Not collaborating N Mean SD N Mean SD Anti corruption 63 6.78 2.01 106 6.53 2.02 Information and communications technology 60 6.88 2.76 102 6.18 2.41 Transport 54 6.37 2.78 101 6.91 2.39 Crime and violence 43 6.23 2.65 87 6.23 2.47 Law and justice* 51 7.29 2.31 94 6.49 2.18 Urban development 49 7.20 2.39 97 6.57 2.29 Environmental sustainability* 52 6.81 2.59 94 5.91 2.56 Regulatory framework 53 6.64 2.39 92 5.99 2.37 Communicable/non-communicable diseases 49 6.24 2.49 91 6.09 2.53 Poverty reduction* 56 7.38 2.69 96 6.34 2.71 Gender equity 49 6.37 2.41 91 6.27 2.43 Private sector development 52 6.90 2.99 89 6.37 2.54 Foreign direct investment 50 6.62 2.76 91 6.19 2.72 Water and sanitation* 49 7.49 2.26 94 6.56 2.54 Trade and exports 51 6.69 2.47 90 6.02 2.68 Economic growth 51 7.31 2.50 90 6.58 2.64 Energy* 53 7.19 2.77 101 6.02 2.57 Disaster management 48 6.23 2.70 102 5.56 2.71 Public sector governance/reform 51 7.37 2.84 100 6.60 2.49 Job creation/employment* 52 7.65 2.59 101 6.68 2.32 Equality of opportunity 50 6.60 2.60 88 6.26 2.43 Health* 52 7.33 2.36 102 6.41 2.50 Rural development 54 6.69 2.34 92 6.38 2.46 Global/regional integration 48 6.33 2.68 90 6.12 2.38 Food security* 45 7.07 2.43 91 6.22 2.19 Education 46 7.24 2.65 101 6.61 2.40 Social protection* 56 6.89 2.73 94 5.94 2.60 Climate change 54 6.54 2.68 94 6.09 2.34 Agricultural development 48 6.35 2.60 96 6.47 2.55 Natural resource management 48 6.19 2.69 98 6.37 2.55 *Significantly different between collaborators and non-collaborators 92 World Bank Group Country Opinion Survey 2015: Djibouti C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Djibouti? (1-Not effective at all, 10-Very effective) Which one of the following best describes your level of interaction with the World Bank Group (IDA, IFC, or MIGA) in your country? Currently collaborating Not collaborating N Mean SD N Mean SD Anti corruption* 49 5.00 2.39 106 5.97 2.24 Information and communications technology 51 6.39 2.38 104 5.70 2.38 Transport 43 5.84 2.42 99 6.14 2.15 Crime and violence 42 5.69 2.77 88 5.65 2.50 Law and justice 40 5.43 2.69 91 5.98 2.61 Urban development 48 6.54 2.39 94 6.20 2.21 Environmental sustainability 42 6.79 2.37 84 6.01 2.44 Regulatory framework 43 5.84 2.44 93 6.53 2.28 Communicable/non-communicable diseases 42 6.64 2.31 91 6.13 2.25 Poverty reduction 52 5.69 2.70 96 6.25 2.40 Gender equity 40 6.65 2.41 87 6.39 2.00 Private sector development 41 6.02 2.37 95 5.88 2.49 Foreign direct investment 41 6.39 2.22 91 6.01 2.23 Water and sanitation 48 5.96 2.59 92 5.79 2.48 Trade and exports 34 5.91 2.47 88 5.70 2.49 Economic growth* 48 6.75 2.62 83 5.63 2.41 Energy 46 6.22 2.46 93 5.65 2.63 Disaster management 49 5.35 2.31 95 5.69 2.48 Public sector governance/reform 44 6.23 2.66 101 6.03 2.39 Job creation/employment 48 6.00 2.81 96 5.56 2.44 Equality of opportunity 36 4.86 2.47 91 5.75 2.38 Health 47 6.94 2.35 94 6.13 2.40 Rural development 42 5.76 2.18 83 6.25 2.35 Global/regional integration 38 5.84 2.76 79 6.27 2.52 Food security 39 5.62 2.16 89 5.56 2.64 Education 48 6.71 2.60 86 6.48 2.40 Social protection 49 5.96 2.49 93 5.51 2.30 Climate change 40 5.85 2.44 95 5.38 2.56 Agricultural development 42 5.81 2.77 93 5.76 2.61 *Significantly different between collaborators and non-collaborators 93 World Bank Group Country Opinion Survey 2015: Djibouti C. World Bank Group’s Effectiveness and Results (continued) Which one of the following best describes your level of interaction with the World Bank Group (IDA, IFC, or MIGA) in your country? Currently collaborating Not collaborating N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 66 6.35 2.09 111 6.72 1.77 achieve development results in Djibouti? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Djibouti? (1-Strongly disagree, 10-Strongly agree) Which one of the following best describes your level of interaction with the World Bank Group (IDA, IFC, or MIGA) in your country? Currently collaborating Not collaborating N Mean SD N Mean SD The World Bank Group’s financial instruments (i.e., investment 64 5.44 2.32 107 5.25 1.91 lending, Trust Funds, etc.) meet the needs of Djibouti The World Bank Group meets Djibouti’s needs for knowledge 60 6.02 2.68 107 6.03 2.25 services (e.g., research, analysis, data, technical assistance) Which one of the following best describes your level of interaction with the World Bank Group (IDA, IFC, or MIGA) in your country? Currently collaborating Not collaborating N Mean SD N Mean SD To what extent do you believe the World Bank Group measures 58 6.57 2.55 102 7.32 1.91 and corrects its work in real time in Djibouti?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators D. The World Bank Group’s Knowledge Work and Activities In Djibouti, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which one of the following best describes your level of interaction with the World Bank Group (IDA, IFC, or MIGA) in your country? Currently collaborating Not collaborating N Mean SD N Mean SD Are timely 58 5.38 2.29 104 5.42 1.52 Include appropriate level of stakeholder involvement during 57 6.19 2.21 97 5.95 2.23 preparation Lead to practical solutions 45 6.09 2.50 90 6.42 2.44 Are accessible (well written and easy to understand) 48 5.85 2.24 85 6.11 2.25 Are source of relevant information on global good practices 53 6.30 2.21 96 6.57 2.24 Are adequately disseminated 45 6.47 2.43 85 6.08 2.65 Are translated enough into local language 51 4.73 2.77 86 5.23 2.57 Are adaptable to Djibouti’s specific development challenges 45 5.96 2.55 98 6.14 2.39 and country circumstances Which one of the following best describes your level of interaction with the World Bank Group (IDA, IFC, or MIGA) in your country? Currently collaborating Not collaborating N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to 58 6.45 2.49 100 7.19 1.81 development results in your country?* (1-Not significant at all, 10-Very significant) *Significantly different between collaborators and non-collaborators 94 World Bank Group Country Opinion Survey 2015: Djibouti D. The World Bank Group’s Knowledge Work and Activities (continued) Which one of the following best describes your level of interaction with the World Bank Group (IDA, IFC, or MIGA) in your country? Currently collaborating Not collaborating N Mean SD N Mean SD Overall, how would you rate the technical quality of the World 59 6.86 2.02 98 6.28 1.82 Bank Group's knowledge work and activities? (1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which one of the following best describes your level of interaction with the World Bank Group (IDA, IFC, or MIGA) in your country? Currently collaborating Not collaborating N Mean SD N Mean SD The World Bank Group disburses funds promptly 58 5.52 1.94 102 5.75 1.88 The World Bank Group effectively monitors and evaluates the 58 6.59 2.27 103 5.80 2.12 projects and programs it supports* The World Bank Group’s approvals and reviews are done in a 58 6.40 2.35 100 6.32 2.36 timely fashion The World Bank Group’s “Safeguard Policy� requirements are 54 5.72 2.13 95 6.38 2.14 reasonable The World Bank Group’s conditions on its lending are 50 5.90 2.64 94 6.36 2.36 reasonable The World Bank Group takes decisions quickly in Djibouti 50 5.68 2.34 88 6.25 2.40 Working with the World Bank Group increases Djibouti’s 57 6.07 2.43 94 6.40 2.21 institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank Group 59 6.07 2.48 94 5.89 2.28 makes appropriate use of them The World Bank Group provides effective implementation 55 6.49 2.60 100 6.13 2.36 support (i.e., supervision of projects) *Significantly different between collaborators and non-collaborators Which one of the following best describes your level of interaction with the World Bank Group (IDA, IFC, or MIGA) in your country? Currently collaborating Not collaborating N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public 57 6.40 2.21 104 6.77 1.91 partnerships in Djibouti? (1-To no degree at all, 10-To a very significant degree) G. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which one of the following best describes your level of interaction with the World Bank Group (IDA, IFC, or MIGA) in your country? Currently collaborating Not collaborating N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate 60 7.12 1.91 74 6.92 1.86 I find the information on the World Bank Group’s websites 60 6.88 2.07 68 6.59 2.05 useful The World Bank Group’s social media channels are valuable 38 5.79 2.73 54 5.89 2.29 sources of information about the institution When I need information from the World Bank Group I know 54 6.80 2.55 64 6.50 2.31 how to find it The World Bank Group is responsive to my information 46 5.74 3.19 63 6.41 2.47 requests and inquiries 95 World Bank Group Country Opinion Survey 2015: Djibouti Appendix E: Responses to Comparable Questions by Year22 *All data presented in this appendix are weighted. As a result, means of the FY 2015 data and the total number of respondents each year will be slightly different from those in FY 2012 appendices.  FY ’12 Number of comparable respondents = 105  FY ’15 Number of comparable respondents = 176 By weighting, FY 2012 and FY 2015 have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY2012 FY2015 Office of the President/Prime Minister 5% 5% Government institutions 25% 25% Local Government 10% 10% Bilateral/multilateral agencies 10% 10% Civil society 20% 20% Private sector 15% 15% Academia 10% 10% Media 5% 5% B. Overall Attitudes toward the World Bank Group FY 2012 FY 2015 N Mean SD N Mean SD How familiar are you with the work of the World Bank Group 105 5.77 2.11 175 5.84 2.07 in Djibouti? (1-Not familiar at all, 10-Extremely familiar) FY 2012 FY 2015 N Mean SD N Mean SD Overall, please rate your impression of the World Bank 100 5.36 2.05 168 6.20 2.32 Group’s effectiveness in Djibouti.* (1-Not effective at all, 10-Very effective) *Significantly different between FY2015 and FY2012 FY 2012 FY 2015 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Djibouti solve its most complicated 95 5.81 2.16 167 6.76 2.18 development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY2015 and FY2012 22 Only those questions that were asked in the FY ’12 and FY ’15 country opinion surveys, with similar response scales/options, are presented. 96 World Bank Group Country Opinion Survey 2015: Djibouti B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Djibouti? (1-Strongly disagree, 10-Strongly agree) FY 2012 FY 2015 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role 98 5.68 2.50 165 6.06 2.00 in development in Djibouti The World Bank Group’s work is aligned with what I 92 5.59 2.07 156 6.02 2.34 consider the development priorities for Djibouti The World Bank Group supports programs and strategies 95 5.84 2.24 148 6.55 2.47 that are realistic for Djibouti* The World Bank Group treats clients and stakeholders in 88 6.47 2.42 148 6.34 2.53 Djibouti with respect *Significantly different between FY2015 and FY2012 To what extent is the World Bank Group an effective development partner in Djibouti, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) FY 2012 FY 2015 N Mean SD N Mean SD Responsiveness* 77 5.24 2.37 145 6.12 2.13 Flexibility (in terms of the institution’s products and 71 5.20 2.19 151 6.00 2.30 services)* Flexibility (in terms of changing country circumstances)* 76 5.12 2.38 150 6.43 2.41 Being inclusive* 76 4.96 2.13 129 6.60 2.36 Openness (sharing data and other information) 73 5.56 2.64 146 5.97 2.20 Staff accessibility* 73 5.15 2.66 140 6.30 2.59 Straightforwardness and honesty 68 5.42 2.33 143 5.93 2.65 Ease of access to the people at the World Bank Group who 148 6.22 2.67 are making decisions important to my work Collaboration with civil society 142 5.88 2.57 Collaboration with the Government* 86 7.18 1.98 142 6.26 2.55 Collaboration with other donors and development partners 69 6.33 2.17 142 6.33 2.43 Collaboration with the private sector 138 5.68 2.62 The speed in which it gets things accomplished on the 135 6.00 2.68 ground Being a long-term partner 131 6.46 2.54 *Significantly different between FY2015 and FY2012 97 World Bank Group Country Opinion Survey 2015: Djibouti C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Djibouti? (1-Not effective at all, 10-Very effective) FY 2012 FY 2015 N Mean SD N Mean SD Anti corruption 147 5.75 2.26 Information and communications technology* 58 4.06 2.20 149 5.89 2.39 Transport* 64 5.04 2.39 134 6.01 2.27 Crime and violence 121 5.63 2.62 Law and justice* 60 4.02 2.52 117 5.79 2.64 Urban development 131 6.35 2.24 Environmental sustainability 119 6.15 2.49 Regulatory framework 133 6.27 2.35 Communicable/non-communicable diseases 67 5.69 2.52 124 6.13 2.33 Poverty reduction 70 5.70 2.07 141 5.78 2.53 Gender equity* 64 5.14 2.08 115 6.58 2.18 Private sector development* 64 4.24 2.37 126 5.92 2.43 Foreign direct investment 123 6.21 2.19 Water and sanitation 62 5.44 2.04 130 5.72 2.47 Trade and exports* 56 4.15 2.45 118 5.89 2.46 Economic growth* 63 4.90 2.39 118 6.16 2.39 Energy 61 5.71 2.56 128 5.69 2.45 Disaster management* 60 4.17 2.17 135 5.46 2.44 Public sector governance/reform 136 6.07 2.48 Job creation/employment* 72 4.46 2.15 134 5.86 2.57 Equality of opportunity 119 5.57 2.45 Health 79 6.03 2.22 134 6.34 2.33 Rural development 116 6.01 2.41 Global/regional integration 108 6.16 2.46 Food security 71 5.27 2.14 118 5.51 2.45 Education 81 6.31 2.23 126 6.57 2.47 Social protection* 68 4.44 2.68 136 5.51 2.42 Climate change 126 5.55 2.61 Agricultural development 123 5.60 2.66 *Significantly different between FY2015 and FY2012 98 World Bank Group Country Opinion Survey 2015: Djibouti C. World Bank Group’s Effectiveness and Results (continued) FY 2012 FY 2015 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 92 5.28 1.92 169 6.55 1.92 achieve development results in Djibouti?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY2015 and FY2012 To what extent do you agree with the following statements about the World Bank Group in Djibouti? (1-Strongly disagree, 10-Strongly agree) FY 2012 FY 2015 N Mean SD N Mean SD The World Bank Group’s financial instruments (i.e., investment lending, Trust Funds, etc.) meet the needs of 82 5.08 2.21 163 5.23 2.02 Djibouti The World Bank Group meets Djibouti’s needs for knowledge services (e.g., research, analysis, data, 84 5.32 2.19 160 6.02 2.39 technical assistance)* *Significantly different between FY2015 and FY2012 D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? * Percentage of Respondents FY 2012 FY 2015 Weekly 3.0% 30.1% Monthly 28.0% 28.3% A few times a year 30.0% 23.1% Rarely 26.0% 15.6% Never 13.0% 2.9% *Significantly different between FY2015 and FY2012 In Djibouti, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) FY 2012 FY 2015 N Mean SD N Mean SD Are timely* 67 6.23 2.06 155 5.35 1.78 Include appropriate level of stakeholder involvement during 67 5.66 1.82 147 5.98 2.20 preparation Lead to practical solutions 126 6.27 2.53 Are accessible (well written and easy to understand)* 71 5.37 2.18 126 6.05 2.27 Are source of relevant information on global good practices 74 6.44 1.93 139 6.43 2.24 Are adequately disseminated* 71 5.11 2.01 126 6.10 2.59 Are translated enough into local language 72 5.46 2.24 137 5.10 2.72 Are adaptable to Djibouti’s specific development 75 5.85 2.04 141 6.18 2.47 challenges and country circumstances *Significantly different between FY2015 and FY2012 FY 2012 FY 2015 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make 87 5.85 1.98 154 6.87 2.07 to development results in your country?* (1-Not significant at all, 10-Very significant) *Significantly different between FY2015 and FY2012 99 World Bank Group Country Opinion Survey 2015: Djibouti D. The World Bank Group’s Knowledge Work and Activities (continued) FY 2012 FY 2015 N Mean SD N Mean SD Overall, how would you rate the technical quality of the 92 6.36 1.99 152 6.43 1.91 World Bank Group's knowledge work and activities? (1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) FY 2012 FY 2015 N Mean SD N Mean SD The World Bank Group disburses funds promptly* 82 4.77 2.28 149 5.68 1.84 The World Bank Group effectively monitors and evaluates 86 6.19 2.24 153 6.05 2.19 the projects and programs it supports The World Bank Group’s approvals and reviews are done 72 5.61 1.72 148 6.41 2.33 in a timely fashion* The World Bank Group’s “Safeguard Policy� requirements 75 5.55 2.13 142 6.17 2.16 are reasonable* The World Bank Group’s conditions on its lending are 78 5.80 2.27 134 6.19 2.50 reasonable The World Bank Group takes decisions quickly in Djibouti 131 6.05 2.36 Working with the World Bank Group increases Djibouti’s 88 6.52 2.18 144 6.25 2.30 institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank Group 72 6.71 1.88 144 5.88 2.38 makes appropriate use of them* The World Bank Group provides effective implementation 82 6.20 2.10 147 6.23 2.51 support (i.e., supervision of projects) *Significantly different between FY2015 and FY2012 G. Communication and Information Sharing Are you aware of the World Bank Group’s Access to Information Policy under which the Bank will now disclose any information in its possession that is not on a list of exceptions? Percentage of Respondents FY 2012 FY 2015 Yes 39.8% 32.6% No 60.2% 67.4% Have you requested information from the World Bank Group on its activities in the past year?* Percentage of Respondents FY 2012 FY 2015 Yes 17.8% 41.9% No 82.2% 58.1% *Significantly different between FY2015 and FY2012 Were you able to obtain this information? Percentage of Respondents FY 2012 FY 2015 Yes 81.3% 73.1% No 18.8% 26.9% 100 World Bank Group Country Opinion Survey 2015: Djibouti G. Communication and Information Sharing (continued) Do you have access to the Internet?* Percentage of Respondents FY 2012 FY 2015 Yes 94.6% 82.3% No 5.4% 17.7% *Significantly different between FY2015 and FY2012 Do you use/have you used the World Bank Group website? Percentage of Respondents FY 2012 FY 2015 Yes 68.1% 57.7% No 31.9% 42.3% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) FY 2012 FY 2015 N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate.* 82 6.35 2.02 124 7.03 1.80 I find the information on the World Bank Group’s websites 79 6.59 2.12 120 6.76 2.04 useful. When I need information from the World Bank Group I 85 5.31 2.35 108 6.71 2.43 know how to find it* The World Bank Group is responsive to my information 63 5.54 2.57 101 6.29 2.75 requests and inquiries *Significantly different between FY2015 and FY2012 101 World Bank Group Country Opinion Survey 2015: Djibouti Appendix F: Indicator Questions as a Function of Exposure to the World Bank Group Not collaborating Collaborating with No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG the WBG Overall, please rate your impression of the World Bank 6.10 6.43 6.04 6.11 6.26 5.57 6.03 6.25 6.12 5.95 6.03 6.29 Group’s effectiveness in Djibouti. Overall the World Bank Group currently plays a relevant 5.98 6.18 6.21 5.91 6.20 5.63 5.95 6.33 5.84 6.64 6.07 5.88 role in development in Djibouti The World Bank Group’s work is aligned with what I 5.61 6.41 5.99 5.91 6.19 5.26 5.77 6.49 5.76 6.51 5.82 6.50 consider the development priorities for Djibouti Responsiveness 5.85 6.80 6.37 5.98 6.20 5.92 5.96 6.71 6.01 6.50 6.12 6.20 Flexibility (in terms of the institution’s products and 5.73 6.51 5.76 6.04 6.13 5.40 5.79 6.41 5.89 6.05 5.88 6.14 services) Flexibility (in terms of changing country circumstances) 6.62 6.07 6.38 6.63 6.40 6.90 6.50 6.62 6.62 6.25 6.46 6.83 Being inclusive 6.55 6.73 6.85 6.45 6.63 6.53 6.58 6.71 6.52 6.93 6.39 7.43 Openness (sharing data and other information) 5.96 6.05 5.62 6.20 6.19 5.35 5.92 6.08 5.86 6.25 6.06 5.53 Staff accessibility 6.12 6.75 6.55 6.16 6.35 6.28 6.32 6.35 6.09 6.95 6.39 6.04 Straightforwardness and honesty 5.81 6.27 5.95 5.95 6.15 5.43 5.99 5.82 5.50 7.15 6.26 4.44 Ease of access to the people at the World Bank Group 6.06 6.42 6.15 6.09 6.32 5.53 6.05 6.33 5.87 6.78 6.18 5.82 who are making decisions important to my work Collaboration with civil society 5.88 6.23 5.75 5.97 6.05 5.43 5.81 6.12 5.84 6.00 5.77 6.30 Collaboration with the Government 6.30 6.81 6.79 6.18 6.42 6.49 6.31 6.81 6.17 7.26 6.52 6.10 Collaboration with other donors and development 6.51 6.02 6.19 6.43 6.44 6.05 6.27 6.62 6.36 6.28 6.45 5.85 partners Collaboration with the private sector 5.72 5.73 5.79 5.70 5.68 5.89 5.71 5.84 5.62 6.12 5.69 5.93 The speed in which it gets things accomplished on the 6.10 6.25 6.36 6.16 6.44 5.65 6.24 6.23 6.28 6.08 6.03 7.19 ground Being a long-term partner 6.42 6.69 6.75 6.26 6.57 6.17 6.43 6.55 6.26 7.06 6.42 6.64 To what extent does the World Bank Group’s work help to 6.72 6.35 6.24 6.71 6.59 6.30 6.46 6.68 6.63 6.14 6.43 6.83 achieve development results in Djibouti? The World Bank Group’s financial instruments (i.e., investment lending, Trust Funds, etc.) meet the needs of 5.25 5.44 5.89 4.98 5.45 5.17 5.32 5.55 5.20 5.90 5.21 6.03 Djibouti The World Bank Group meets Djibouti’s needs for knowledge services (e.g., research, analysis, data, 6.03 6.02 5.60 6.35 6.32 5.31 6.00 6.19 6.06 5.98 5.96 6.38 technical assistance) Are adaptable to Djibouti’s specific development 6.14 5.96 6.05 6.08 6.18 5.78 6.05 6.15 6.04 6.20 6.00 6.37 challenges and country circumstances Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make 7.19 6.45 6.78 6.93 7.03 6.44 6.89 6.82 6.91 6.76 6.73 7.47 to development results in your country? Overall, how would you rate the technical quality of the 6.28 6.86 6.42 6.44 6.63 5.88 6.34 6.75 6.27 6.92 6.50 6.14 World Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in Djibouti 6.25 5.68 6.05 5.99 6.26 5.37 5.89 6.48 6.12 5.71 5.99 6.12 Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank Group 5.89 6.07 6.05 5.97 6.06 5.83 6.02 5.94 5.94 6.18 5.93 6.26 makes appropriate use of them Yellow highlight indicates significant difference between Yes and No means. 102 World Bank Group Country Opinion Survey 2015: Djibouti Appendix G: Djibouti FY 2015 Questionnaire World Bank Group Country Survey FY15 – Djibouti The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Djibouti or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Djibouti, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Djibouti. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know�. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING DJIBOUTI A1. In general would you say that Djibouti is headed in ... ? 1 The right direction 2 The wrong direction 3 Neither 4 Not sure 103 World Bank Group Country Opinion Survey 2015: Djibouti SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Djibouti. Please identify which of the following you consider the most important development priorities in Djibouti? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 16 Education assistance) 2 Food security 17 Poverty reduction Public sector governance/reform (i.e., government 3 effectiveness, public financial management, public 18 Energy expenditure, fiscal system reform) 4 Global/regional integration 19 Transport (e.g., roads, bridges, transportation) 5 Gender equity 20 Climate change (e.g., mitigation, adaptation) 6 Private sector development 21 Agricultural development 7 Foreign direct investment 22 Trade and exports 8 Water and sanitation 23 Crime and violence 9 Anti corruption 24 Economic growth 10 Job creation/employment 25 Law and justice (e.g., judicial system) 11 Rural development 26 Regulatory framework 12 Urban development 27 Communicable/non-communicable diseases 13 Environmental sustainability 28 Natural resource management (e.g., oil, gas, mining) 14 Equality of opportunity (i.e., equity) 29 Disaster management 15 Health 30 Information and communications technology A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Djibouti? (Choose no more than THREE) 1 Water and sanitation 16 Anti corruption 2 Equality of opportunity (i.e., equity) 17 Private sector development 3 Economic growth 18 Foreign direct investment 4 Climate change (e.g., mitigation, adaptation) 19 Education 5 Global/regional integration 20 Energy Public sector governance/reform (i.e., government 6 Gender equity 21 effectiveness, public financial management, public expenditure, fiscal system reform) 7 Rural development 22 Natural resource management (e.g., oil, gas, mining) 8 Urban development 23 Environmental sustainability 9 Regulatory framework 24 Disaster management Social protection (e.g., pensions, targeted social 10 25 Health assistance) 11 Law and justice (e.g., judicial system) 26 Agricultural development 12 Transport (e.g., roads, bridges, transportation) 27 Job creation/employment 13 Crime and violence 28 Trade and exports 14 Communicable/non-communicable diseases 29 Food security 15 Information and communications technology 104 World Bank Group Country Opinion Survey 2015: Djibouti SECTION A: GENERAL ISSUES A4. The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Djibouti? (Choose no more than TWO) 1 Better employment opportunities for young people 2 Better employment opportunities for women 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Consistent economic growth 11 More reliable social safety net 12 Greater equity of fiscal policy 13 Education and training that better ensure job opportunity 14 Better quality public services 15 Better quality infrastructure (e.g., roads, electricity, telecommunication) 16 Other (please specify):_____________________________________ PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 105 World Bank Group Country Opinion Survey 2015: Djibouti SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Djibouti? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Djibouti. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Djibouti solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank Group can have the most impact on development results in Djibouti, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Djibouti? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 16 Equality of opportunity (i.e., equity) assistance) 2 Crime and violence 17 Private sector development 3 Transport (e.g., roads, bridges, transportation) 18 Water and sanitation 4 Agricultural development 19 Food security 5 Global/regional integration 20 Climate change (e.g., mitigation, adaptation) 6 Gender equity 21 Poverty reduction Public sector governance/reform (i.e., government 7 effectiveness, public financial management, public 22 Trade and exports expenditure, fiscal system reform) 8 Health 23 Economic growth 9 Rural development 24 Law and justice (e.g., judicial system) 10 Foreign direct investment 25 Regulatory framework 11 Education 26 Communicable/non-communicable diseases 12 Energy 27 Natural resource management (e.g., oil, gas, mining) 13 Job creation/employment 28 Anti corruption 14 Urban development 29 Information and communications technology 15 Environmental sustainability 30 Disaster management 106 World Bank Group Country Opinion Survey 2015: Djibouti SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Djibouti? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Convening/facilitating   2 Data   3 Policy advice, studies, analyses   4 Financial resources   5 Capacity development   6 Technical assistance   7 Mobilizing third party financial resources   8 Donor coordination   Linkage to non-Bank expertise (i.e., South-South 9   knowledge sharing) 10 Other (please specify): ________________________   How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Djibouti? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not effective Very Don't at all effective know Project implementation (or other organizational B6 1 2 3 4 5 6 7 8 9 10  strengthening) Citizen engagement (incorporating citizens' voices B7 1 2 3 4 5 6 7 8 9 10  into development) Policy design (for clarity and better incentives to B8 1 2 3 4 5 6 7 8 9 10  achieve development goals) When thinking about how to improve capacity building in Djibouti to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not important Very Don't at all important know Project implementation (or other organizational B9 1 2 3 4 5 6 7 8 9 10  strengthening) Citizen engagement (incorporating citizens' voices B10 1 2 3 4 5 6 7 8 9 10  into development) Policy design (for clarity and better incentives to B11 1 2 3 4 5 6 7 8 9 10  achieve development goals) 107 World Bank Group Country Opinion Survey 2015: Djibouti SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B12. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Djibouti? (Choose no more than TWO) 1 Staff too inaccessible 2 Not exploring alternative policy options 3 Not collaborating enough with stakeholders outside the Government 4 Its advice and strategies do not lend themselves to practical problem solving 5 Not enough public disclosure of its work 6 Arrogant in its approach 7 Not client focused 8 The credibility of its knowledge/data 9 World Bank Group’s processes too complex 10 Not willing to honestly criticize policies and reform efforts in the country 11 Too influenced by developed countries 12 Imposing technocratic solutions without regard to political realities 13 World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and procedures) 14 Not aligned with other donors’ work 15 Not aligned with country priorities 16 Not adequately sensitive to political/social realities in Djibouti 17 Other (please specify): __________________________________________________ 18 Don’t know B13. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Djibouti? (Choose no more than TWO) 1 Trust Fund management 2 Knowledge products/services (analytical work, studies, surveys, etc.) 3 Investment lending (financing specific projects) 4 Technical assistance (advice, best practice, international experience, etc.) 5 Capacity development 6 Policy based lending / budget support to the Government 7 Multi-sectoral approaches 8 Other (please specify): __________________________________________________ 9 Don’t know B14. To what extent do you believe that the World Bank Group’s work and support help the poorest in Djibouti? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know 108 World Bank Group Country Opinion Survey 2015: Djibouti SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B15. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Academia/think tanks/research institutes 7 NGOs/Community Based Organizations (CBOs) 2 Donor community 8 Youth/university groups 3 Media 9 Beneficiaries 4 Local Government 10 Foundations 5 Private sector 11 Other (please specify): _____________________ 6 Parliament 12 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Djibouti? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B16 1 2 3 4 5 6 7 8 9 10  relevant role in development in Djibouti The World Bank Group’s work is aligned with what I B17 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Djibouti The World Bank Group supports programs and B18 1 2 3 4 5 6 7 8 9 10  strategies that are realistic for Djibouti The World Bank Group treats clients and B19 1 2 3 4 5 6 7 8 9 10  stakeholders in Djibouti with respect To what extent is the World Bank Group an effective development partner in Djibouti, in terms of each of the following? To no To a very Don't degree at significant know all degree B20 Responsiveness 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B21 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B22 1 2 3 4 5 6 7 8 9 10  circumstances) B23 Being inclusive 1 2 3 4 5 6 7 8 9 10  B24 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B25 Staff accessibility 1 2 3 4 5 6 7 8 9 10  B26 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Ease of access to the people at the World Bank B27 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10  work B28 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B29 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development B30 1 2 3 4 5 6 7 8 9 10  partners B31 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B32 1 2 3 4 5 6 7 8 9 10  the ground B33 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  109 World Bank Group Country Opinion Survey 2015: Djibouti SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B34. To be a more effective development partner in Djibouti, do you believe that the World Bank Group should have… ? (Select only ONE response) The current level of local More local presence Less local presence Don't know presence is adequate B35. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank Group does not do adequate follow through/follow-up 2 Poor donor coordination 3 The World Bank Group is not sensitive enough to political/social realities on the ground 4 Lack of/inadequate levels of capacity in Government 5 There is not an adequate level of citizen/civil society participation 6 The World Bank Group works too slowly 7 The Government works inefficiently 8 Political pressures and obstacles 9 Reforms are not well thought out in light of country challenges 10 Other (please specify): ________________________________________ 110 World Bank Group Country Opinion Survey 2015: Djibouti SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Djibouti? Not important Very Don't at all important know 1 Anti corruption 1 2 3 4 5 6 7 8 9 10  2 Information and communications technology 1 2 3 4 5 6 7 8 9 10  3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  4 Crime and violence 1 2 3 4 5 6 7 8 9 10  5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10  6 Urban development 1 2 3 4 5 6 7 8 9 10  7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  8 Regulatory framework 1 2 3 4 5 6 7 8 9 10  9 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10  10 Poverty reduction 1 2 3 4 5 6 7 8 9 10  11 Gender equity 1 2 3 4 5 6 7 8 9 10  12 Private sector development 1 2 3 4 5 6 7 8 9 10  13 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  14 Water and sanitation 1 2 3 4 5 6 7 8 9 10  15 Trade and exports 1 2 3 4 5 6 7 8 9 10  16 Economic growth 1 2 3 4 5 6 7 8 9 10  17 Energy 1 2 3 4 5 6 7 8 9 10  18 Disaster management 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 19 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 20 Job creation/employment 1 2 3 4 5 6 7 8 9 10  21 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  22 Health 1 2 3 4 5 6 7 8 9 10  23 Rural development 1 2 3 4 5 6 7 8 9 10  24 Global/regional integration 1 2 3 4 5 6 7 8 9 10  25 Food security 1 2 3 4 5 6 7 8 9 10  26 Education 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 27 1 2 3 4 5 6 7 8 9 10  assistance) 28 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  29 Agricultural development 1 2 3 4 5 6 7 8 9 10  30 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10  111 World Bank Group Country Opinion Survey 2015: Djibouti SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Djibouti? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know�) Not effective Very Don't at all effective know 1 Anti corruption 1 2 3 4 5 6 7 8 9 10  2 Information and communications technology 1 2 3 4 5 6 7 8 9 10  3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  4 Crime and violence 1 2 3 4 5 6 7 8 9 10  5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10  6 Urban development 1 2 3 4 5 6 7 8 9 10  7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  8 Regulatory framework 1 2 3 4 5 6 7 8 9 10  9 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10  10 Poverty reduction 1 2 3 4 5 6 7 8 9 10  11 Gender equity 1 2 3 4 5 6 7 8 9 10  12 Private sector development 1 2 3 4 5 6 7 8 9 10  13 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  14 Water and sanitation 1 2 3 4 5 6 7 8 9 10  15 Trade and exports 1 2 3 4 5 6 7 8 9 10  16 Economic growth 1 2 3 4 5 6 7 8 9 10  17 Energy 1 2 3 4 5 6 7 8 9 10  18 Disaster management 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 19 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 20 Job creation/employment 1 2 3 4 5 6 7 8 9 10  21 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  22 Health 1 2 3 4 5 6 7 8 9 10  23 Rural development 1 2 3 4 5 6 7 8 9 10  24 Global/regional integration 1 2 3 4 5 6 7 8 9 10  25 Food security 1 2 3 4 5 6 7 8 9 10  26 Education 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 27 1 2 3 4 5 6 7 8 9 10  assistance) 28 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  29 Agricultural development 1 2 3 4 5 6 7 8 9 10  112 World Bank Group Country Opinion Survey 2015: Djibouti SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. Where are the World Bank Group’s decisions made primarily that support the program in Djibouti? (Select only ONE response) 1 At the Headquarters (in Washington D.C.) 2 In the country 3 Don’t know C4. To what extent does the World Bank Group’s work help to achieve development results in Djibouti? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Djibouti? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments C5 (i.e., investment lending, Trust Funds, etc.) 1 2 3 4 5 6 7 8 9 10  meet the needs of Djibouti The World Bank Group meets Djibouti’s C6 needs for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10  analysis, data, technical assistance) C7. To what extent do you believe the World Bank Group measures and corrects its work in real time in Djibouti? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 113 World Bank Group Country Opinion Survey 2015: Djibouti SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Djibouti, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no To a very Don't degree at significant know all degree D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D5 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on global D6 1 2 3 4 5 6 7 8 9 10  good practices D7 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D8 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Djibouti’s specific D9 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D10. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D11. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 114 World Bank Group Country Opinion Survey 2015: Djibouti SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy� E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10  in Djibouti Working with the World Bank Group increases E7 1 2 3 4 5 6 7 8 9 10  Djibouti’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the E8 1 2 3 4 5 6 7 8 9 10  World Bank Group makes appropriate use of them The World Bank Group provides effective E9 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) E10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Djibouti? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree E11. Which of the following best describes the way the World Bank Group operates in Djibouti? (Select only one response) 1 The World Bank Group takes too much risk in Djibouti 2 The World Bank Group does not take enough risk in Djibouti 3 The World Bank Group’s approach to risk is appropriate 4 Don’t know E12. Which of the following best describes the WBG’s support in Djibouti? (Select only one response) The World Bank Group is sufficiently selective and focuses on the most important development challenges in 1 Djibouti The World Bank Group is not sufficiently selective in Djibouti, and it is involved in too many areas of 2 development. 3 Don’t know 115 World Bank Group Country Opinion Survey 2015: Djibouti SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN DJIBOUTI F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Djibouti? (Choose no more than TWO) 1 Provide more adequate data/knowledge/statistics/figures on Djibouti’s economy 2 Ensure greater selectivity in its work 3 Offer more innovative financial products 4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 5 Reach out more to groups outside of Government 6 Work faster 7 Improve the quality of its experts as related to Djibouti’s specific challenges 8 Offer more innovative knowledge services 9 Collaborate more effectively with Government clients (e.g., national, state, local) 10 Increase the level of capacity development in the country 11 Reduce the complexity of obtaining World Bank Group financing 12 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Djibouti, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Djibouti? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Djibouti 6 Don’t know 116 World Bank Group Country Opinion Survey 2015: Djibouti SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Djibouti? (Choose no more than TWO) 1 Periodicals 6 International television 2 International newspapers 7 Local newspapers 3 Local radio 8 Internet 4 International radio 9 Social media (blogs, Facebook, Twitter, YouTube, Flickr) 5 Local television 10 Other (please specify): ___________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Direct contact with World Bank Group (i.e., 1 5 World Bank Group’s website face to face meetings/discussions) 2 e-Newsletters 6 Social media (blogs, Facebook, Twitter, YouTube, Flickr) World Bank Group’s seminars/workshops/ 3 7 Mobile phones conferences World Bank Group’s publications and other 4 8 Other (please specify): ___________________ written materials Are you aware of the World Bank Group’s Access to Information Policy under which the G3 Yes No Bank will now disclose any information in its possession that is not on a list of exceptions? Have you requested information from the World Bank Group on its activities in the past G4 Yes No year? (If YES please go to Question G5; if NO please go to G6) G5 Were you able to obtain this information? Yes No G6 Do you have access to the Internet? Yes No G7 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, G8 Yes No Twitter, YouTube, Flickr)? G9. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/WiFi 2 Dial-up Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to G10 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s G11 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., G12 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution When I need information from the World Bank Group I G13 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10  them, etc.) The World Bank Group is responsive to my information G14 1 2 3 4 5 6 7 8 9 10  requests and inquiries 117 World Bank Group Country Opinion Survey 2015: Djibouti SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Regulatory 3 Office of Parliamentarian 13 Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial 4 14 Trade Union Department or Implementation Agency Project Management Unit (PMU) overseeing implementation of project/ 5 15 Faith-Based Group Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Private Foundation 19 Other (please specify): ________________________ 10 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate Change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Which one of the following best describes your level of interaction with the World Bank Group (IDA, IFC, or MIGA) in your country? (Select only ONE response) 1 I currently collaborate with the World Bank Group 2 I have previously collaborated with the World Bank Group 3 Both of the above (I currently collaborate and previously have collaborated with the World Bank Group) 4 I have never collaborated with the World Bank Group 118 World Bank Group Country Opinion Survey 2015: Djibouti SECTION H: BACKGROUND INFORMATION H4. Which of the following agencies of the World Bank Group do you primarily engage with in Djibouti? (Select only ONE response) 1 The World Bank (IDA) 2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view of how the two institutions work together in Djibouti? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in Djibouti? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. What’s your gender? 1 Female 2 Male H9. Which best represents your geographic location? 1 Djibouti (commune de Ras Dika et Boulaos) 2 Commune de Balballa 3 District 4 Other Thank you for completing the survey! 119