The World Bank Implementation Status & Results Report Engaging Citizens to Improve Service Delivery Through Social Accountability (P172630) Engaging Citizens to Improve Service Delivery Through Social Accountability (P172630) EAST ASIA AND PACIFIC | Cambodia | Social Sustainabilty & Inclusion Global Practice | Recipient Executed Activities | Investment Project Financing | FY 2020 | Seq No: 2 | ARCHIVED on 29-Jan-2021 | ISR45263 | Implementing Agencies: World Vision International, World Vision International Key Dates Key Project Dates Bank Approval Date: 27-Feb-2020 Effectiveness Date: 05-Mar-2020 Planned Mid Term Review Date: 02-May-2022 Actual Mid-Term Review Date: Original Closing Date: 30-Jun-2024 Revised Closing Date: 30-Jun-2024 pdoTable Project Development Objectives Project Development Objective (from Project Appraisal Document) To improve the quality and responsiveness of selected public services through more informed and engaged citizens. Has the Project Development Objective been changed since Board Approval of the Project Objective? No Components Table Name Component 1: Transparency and Access to Information:(Cost $1.50 M) Component 2: Citizen Monitoring:(Cost $1.69 M) Component 3: Implementation of Joint Accountability Action Plans:(Cost $0.50 M) Component 5: Training and Capacity Development:(Cost $1.80 M) Component 6: Civil Society Coordination and Support:(Cost $1.26 M) Overall Ratings Name Previous Rating Current Rating Progress towards achievement of PDO Satisfactory Satisfactory Overall Implementation Progress (IP) Satisfactory Satisfactory Overall Risk Rating Moderate Moderate Implementation Status and Key Decisions The project has just started implementation and no significant issues have emerged. While Covid-19 posed several challenges and some initial delays, start-up activities are almost all back on track. The Community Accountability Facilitator (CAF) network has been very active and reached thousands of people with information on project activities but also on Covid-19 prevention measures. Scorecard meetings involved close to 35,000 people and over 1,100 self-assessments meetings took place with 31,594 service providers (health center, primary school, and commune council staff). The Joint accountability Action Plans (JAAPs) have been developed by the CAF network and expected to be finalized by the end of January 2021. Capacity training took place in Sihanoukville and Kep and the 11-day trainings on ISAF cycle will be completed in all target communes by the end of January 2021. 1/29/2021 Page 1 of 9 The World Bank Implementation Status & Results Report Engaging Citizens to Improve Service Delivery Through Social Accountability (P172630) Risks Systematic Operations Risk-rating Tool Risk Category Rating at Approval Previous Rating Current Rating Political and Governance Moderate Moderate Moderate Macroeconomic Low Low Low Sector Strategies and Policies Moderate Moderate Moderate Technical Design of Project or Program Low Low Low Institutional Capacity for Implementation and Substantial Substantial Substantial Sustainability Fiduciary Low Low Low Environment and Social Low Low Low Stakeholders Substantial Substantial Substantial Other -- -- -- Overall Moderate Moderate Moderate Results PDO Indicators by Objectives / Outcomes Improve public services by establishing sustainable mechanisms for informed citizen engagement IN00946803 ►1. % of service providers covered by this project that are meeting key national standards (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 46.00 46.00 46.00 75.00 Date 14-Nov-2019 04-Jun-2020 04-Jun-2020 29-Dec-2023 Percentage of target service providers (primary schools, health centers and communes/sangkats) covered by this project that are meeting national standards monitored by the NCDDS as part of ISAF (6 for each category of service provider). Numerator = # of service providers (primary schools, health centers, Comments: communes/sangkats) covered by this project that are meeting key national standards. Denominator = # of service providers (health centers, primary schools, communes, districts) covered by this project. Disaggregated by type of service, individual indicator and years of ISAF implementation. IN00946804 ►2. % of JAAP activities completed or ongoing in target communes/sangkats (Percentage, Custom) 1/29/2021 Page 2 of 9 The World Bank Implementation Status & Results Report Engaging Citizens to Improve Service Delivery Through Social Accountability (P172630) Baseline Actual (Previous) Actual (Current) End Target Value 35.00 35.00 35.00 80.00 Date 14-Nov-2019 04-Jun-2020 04-Jun-2020 29-Dec-2023 Percentage of all of the JAAP actions adopted in relation to target service providers (primary schools, health centers, communes/sangkats) that have been implemented (completed or on-going) at the time of Comments: reporting. Numerator = Number of JAAP actions that have been implemented (completed and on-going). Denominator = Total number of agreed JAAP actions Disaggregated by type of service. IN00946805 ►3. % of target communes/sangkats that have completed three full annual ISAF cycles (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 15.00 15.00 15.00 90.00 Date 14-Nov-2019 04-Jun-2020 04-Jun-2020 29-Dec-2023 Percentage of communes/sangkats supported by the project in which all service providers (primary schools, health centers, communes/sangkats) operating on its territory have completed all steps of the Comments: ISAF process (I4C dissemination, citizen monitoring process, JAAP creation and JAAPC formation) for three annual cycles. Numerator = # of communes/sangkats participating in the project that have completed 3 full annual ISAF cycles. Denominator = # of communes/sangkats participating in the project. IN00946806 ►4. % of graduated target communes/sangkats where a CAF network has been created and is operational (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 75.00 Date 14-Nov-2019 04-Jun-2020 04-Jun-2020 29-Dec-2023 Comments: Survey perception Intermediate Results Indicators by Components Component 1: Transparency and Access to Information IN00946808 ►1.1. % of citizens participating in the ISAF process able to cite key service standards (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 20.00 20.00 20.00 70.00 Date 14-Nov-2019 04-Jun-2020 04-Jun-2020 29-Dec-2023 % of citizens able to cite at least two standards (out of 6) for each service (primary school, health center and commune/ 6 sangkat administration) 3 months after taking part in an I4C event. Numerator = Number Comments: of surveyed citizens (male/female) each year of implementation able to cite ≥2 of 6 standards for all three of the relevant services. Denominator = Total number of surveyed citizens (male/female). Disaggregated by sex and by service. IN00946813 ►1.2. % of citizens participating in the ISAF process able to cite year-to-year budget changes/patterns (Percentage, Custom) 1/29/2021 Page 3 of 9 The World Bank Implementation Status & Results Report Engaging Citizens to Improve Service Delivery Through Social Accountability (P172630) Baseline Actual (Previous) Actual (Current) End Target Value 20.00 20.00 20.00 70.00 Date 14-Nov-2019 04-Jun-2020 04-Jun-2020 29-Dec-2023 % of citizens able to cite at least two changes (or aware of no change) to year-on-year budgets for at least 2 out of 3 services (i.e.primary school, health center and commune/sangkat administration) 3 months after taking part in an I4C event. Numerator= Number of surveyed citizens correctly stating any budgetary Comments: impacts (including none if relevant) year-on-year for any two of the three relevant services 3 months after taking part in the I4C session on budget information. Denominator= Total number of surveyed citizens (male/female). Disaggregated by sex and type of service. IN00946818 ►1.3. # of cumulated online views of videos presenting service delivery standards and budget information (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 500,000.00 Date 14-Nov-2019 04-Jun-2020 04-Jun-2020 29-Dec-2023 Number of cumulated online views of the videos presenting service delivery standards and budget Comments: information The cumulated number will aggregate the number of views - for the different videos - from the different platforms used to share the videos IN00946823 ►1.4. % of villages in target communes/sangkats covered by face-to-face I4C events to enhance citizen awareness of service provider standards and budgets (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 60.00 60.00 60.00 95.00 Date 14-Nov-2019 04-Jun-2020 04-Jun-2020 29-Dec-2023 Percenatge of villages in target communes/sangkats where face-to-face I4C events to enhance citizen awareness of service provider standards and budgets are conducted. Numerator = # of villages where Comments: face-to-face I4C are conducted. Denominator = Total # of villages in the project’s target communes/sangkats. IN00946826 ►1.5. % of men participating in I4C awareness-raising events (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 25.00 25.00 25.00 35.00 Date 14-Nov-2019 04-Jun-2020 04-Jun-2020 29-Dec-2023 % of men participating in I4C awareness-raising events Numerator = # of male participants in I4C Comments: awareness-raising events. Denominator = Total # of participants in I4C awareness-raising events. Component 2: Citizen Monitoring IN00946807 ►2.1 % of citizens attending scorecard meetings who have previously participated in an I4C face-to-face event (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 70.00 1/29/2021 Page 4 of 9 The World Bank Implementation Status & Results Report Engaging Citizens to Improve Service Delivery Through Social Accountability (P172630) Date 14-Nov-2019 04-Jun-2020 04-Jun-2020 29-Dec-2023 Percentage of citizens attending scorecard meeting in target communes/sangkats who have previously joined an I4C meeting Nominator = # of citizens in target communes/sangkats attending scorecard Comments: meetings who have previously joined an I4C meeting during the same annual cycle Denominator = # of citizens attending scorecard meetings IN00946812 ►2.2. % of interface meetings at which actions for improvement proposed by disadvantaged citizens (in the context of home visits) are presented (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 80.00 Date 14-Nov-2019 04-Jun-2020 04-Jun-2020 29-Dec-2023 Percentage of interface meetings at which actions for improvement proposed by disadvantaged citizens Comments: (in the context of home visits) are presented IN00946817 ►2.3 % of citizens who, after participating in the citizen monitoring process, report increased confidence that citizen voice and actions can have an impact on public service quality (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 60.00 Date 14-Nov-2019 04-Jun-2020 04-Jun-2020 29-Dec-2023 % of citizens who, after participating in a scorecard and interface meeting, report increased confidence that citizen voice and actions can have an impact on public service quality Nominator = # of surveyed Comments: citizens whose reported level of confidence is higher after participating in the ISAF process Denominator = Total # of surveyed citizens Disaggregated by sex and number of annual cycles of participation IN00946822 ►2.4. % of citizens in target communes/sangkats who agree that the JAAP satisfactorily captures priority actions to improve local service delivery (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 80.00 Date 14-Nov-2019 04-Jun-2020 04-Jun-2020 29-Dec-2023 Percentage of citizen representatives surveyed that have taken part in the interface meetings in target communes/sangkats and agree that the JAAP satisfactorily captures priority actions to improve local Comments: service delivery Nominator = # of citizens surveyed who agree that the JAAP satisfactorily captures priority actions to improve local service delivery Denominator = Total # of citizens surveyed Disaggregated by sex Component 3: Implementation of Joint Accountability Action Plans (JAAPs) IN00946809 ►3.1. % of JAAP committees that have met at least twice in the past 12 months (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 90.00 Date 14-Nov-2019 04-Jun-2020 04-Jun-2020 29-Dec-2023 % of JAAP committees in target communes/sangkats that have met at least twice in the past 12 months Comments: Nominator = # of JAAP committees that have met at least twice in the past 12 months Denominator = Total # of JAAP committees 1/29/2021 Page 5 of 9 The World Bank Implementation Status & Results Report Engaging Citizens to Improve Service Delivery Through Social Accountability (P172630) IN00946814 ►3.2. % of JAAP actions requiring financial support that have been allocated government resources (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 30.00 Date 14-Nov-2019 04-Jun-2020 04-Jun-2020 29-Dec-2023 % of JAAP actions categorized as requiring financial support that have been allocated government resources (from local service providers or line ministries) Nominator = # of JAAP actions categorized as Comments: requiring financial support that have been allocated government resources Denominator = # of JAAP actions categorized as requiring financial support Disaggregated by type of service IN00946819 ►3.3. % of JAAPCs that have successfully mobilized non-government resources to support the implementation of JAAP actions (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 30.00 Date 14-Nov-2019 04-Jun-2020 04-Jun-2020 29-Dec-2023 % of JAAP committees that have successfully mobilized non-government resources (from donors, NGOs or private sector) to support the implementation of JAAP actions Nominator = # of JAAPCs that have Comments: successfully mobilized non-government resources to support the implementation of JAAP actions Denominator = Total # of JAAPCs Component 4: Training and Capacity Development IN00946810 ►4.1. % of CAFs that have received certification (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 39.00 39.00 39.00 85.00 Date 14-Nov-2019 04-Jun-2020 04-Jun-2020 29-Dec-2023 % of CAFs that receive certification Nominator = # of CAFs that receive certification Denominator = # of active CAFs A CAF is certified when he/she has successfully completed 4 modules of training and has Comments: independently facilitated a community scorecard and interface meeting Disaggregated by sex and age groups IN00946815 ►4.2. Total number of certified CAFs (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 1,900.00 Date 14-Nov-2019 04-Jun-2020 04-Jun-2020 29-Dec-2023 Comments: Number of CAFs that receive certification IN00946820 ►4.3. % of target districts with 3 certifed CAF leaders (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target 1/29/2021 Page 6 of 9 The World Bank Implementation Status & Results Report Engaging Citizens to Improve Service Delivery Through Social Accountability (P172630) Value 0.00 0.00 0.00 90.00 Date 14-Nov-2019 04-Jun-2020 04-Jun-2020 29-Dec-2023 % of target districts with 3 certifed CAF leaders A CAF leader is certified when he/she has been certified as CAF, has been elected by his/her peers, has successfully completed CAF leader training and has Comments: provided at least 3 modules of ISAF training to CAF networkmembers Nominator = # of target districts with 3 certifed CAF leaders Denominator = Total # of target districts IN00946824 ►4.4. Number of consecutive years that the National Capacity Building Agency meets its agreed co-financing commitment (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 3.00 Date 14-Nov-2019 04-Jun-2020 04-Jun-2020 29-Dec-2023 Number of consecutive years that the National Capacity Building Agency meets its agreed co-financing Comments: commitment Component 5: Civil society coordination and support IN00946811 ►5.1. % target communes/sangkats that have completed the full annual ISAF cycle in the previous calendar year (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 15.00 15.00 15.00 90.00 Date 14-Nov-2019 04-Jun-2020 04-Jun-2020 29-Dec-2023 Percentage of communes/sangkats supported by the project in which all service providers (primary schools, health centers, communes/sangkats) operating on its territory have completed all steps of the ISAF process (I4C dissemination, citizen monitoring process, JAAP creation and JAAPC formation) in the Comments: previous calendar year. Numerator = # of communes/sangkats participating in the project that have completed the full annual ISAF cycle in the previous calendar year. Denominator = # of communes/sangkats participating in the project. IN00946816 ►5.2. # of provincial level learning forums conducted (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 40.00 Date 14-Nov-2019 04-Jun-2020 04-Jun-2020 29-Dec-2023 Comments: # of provincial level learning forums conducted. IN00946821 ►5.3. # of PSC meetings conducted (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 8.00 Date 14-Nov-2019 04-Jun-2020 04-Jun-2020 29-Dec-2023 1/29/2021 Page 7 of 9 The World Bank Implementation Status & Results Report Engaging Citizens to Improve Service Delivery Through Social Accountability (P172630) Comments: # of PSC meetings conducted IN00946825 ►5.4. # of annual reports analyzing aggregated Scorecard and JAAP data produced and disseminated. (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 4.00 Date 14-Nov-2019 04-Jun-2020 04-Jun-2020 29-Dec-2023 Comments: # of annual reports analyzing aggregated Scorecard and JAAP data produced and disseminated by WVI. Performance-Based Conditions Data on Financial Performance Disbursements (by loan) Project Loan/Credit/TF Status Currency Original Revised Cancelled Disbursed Undisbursed % Disbursed P172630 TF-B2129 Effective USD 4.48 4.48 0.00 1.13 3.34 25% Key Dates (by loan) Project Loan/Credit/TF Status Approval Date Signing Date Effectiveness Date Orig. Closing Date Rev. Closing Date P172630 TF-B2129 Effective 27-Feb-2020 05-Mar-2020 05-Mar-2020 30-Jun-2024 30-Jun-2024 Cumulative Disbursements 1/29/2021 Page 8 of 9 The World Bank Implementation Status & Results Report Engaging Citizens to Improve Service Delivery Through Social Accountability (P172630) PBC Disbursement Achievement Disbursed amount in Disbursement % PBC ID PBC Type Description Coc PBC Amount Status Coc for PBC Restructuring History There has been no restructuring to date. Related Project(s) There are no related projects. 1/29/2021 Page 9 of 9