World Bank Group Country Opinion Survey 2016: Bhutan FY16 Bhutan Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 September 2016 World Bank Group Country Opinion Survey 2016: Bhutan Acknowledgements The Bhutan Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Jing Guo, Svetlana Markova, and Jessica Cameron. Calita Woods, and Dania Mendoza provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the Bhutan country team and the independent consultant Dechen Wangmo. In particular, PORG is grateful for the support from Tenzin Lhaden (operations officer) and Tara Nidhi Bhattarai (program assistant), who coordinated the survey related activities from Thimphu, Bhutan. 1 World Bank Group Country Opinion Survey 2016: Bhutan Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing Bhutan ......................................................8 V. Overall Attitudes toward the World Bank Group .......................13 VI. Sectoral Effectiveness................................................................20 VII. How the World Bank Group Operates .......................................24 VIII. World Bank Group’s Knowledge and Instruments .....................34 IX. The Future Role of the World Bank Group in Bhutan ................38 X. Communication and Outreach ..................................................42 XI. Appendices ................................................................................46 2 World Bank Group Country Opinion Survey 2016: Bhutan I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Bhutan perceive the WBG. The survey explored:  General Issues Facing Bhutan  Overall Attitudes toward the World Bank Group  World Bank Group’s Effectiveness and Results  The World Bank Group’s Knowledge Work and Activities  Working with the World Bank Group  Project/Program Related Issues  The Future Role of the World Bank Group in Bhutan  Communication and Information Sharing  Background Information II. Methodology From January to March 2016, 181 stakeholders of the WBG in Bhutan were invited to provide their opinions on the WBG’s work in the country by participating in a country opinion survey. Participants were drawn from the Office of the President/Prime Minister; office of a minister; office of a parliamentarian; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/contractors working on WBG-supported projects/programs; local governments; bilateral/multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs/community based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 102 stakeholders participated in the survey (56% response rate). Respondents completed the survey with the presence of an independent research consultant. Respondents were asked about: general issues facing Bhutan; their overall attitudes toward the WBG; the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in Bhutan; and the WBG’s communication and information sharing. Every country that engages in the Country Opinion Survey must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’13 (response rate is 64%, N=132). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, means of the FY’16 data and the total number of respondents in both years are slightly different from those of the original data reported in appendices A, B, C, and E. For the weighted stakeholder breakdown and year comparison results, please see appendix D (page 93). 3 World Bank Group Country Opinion Survey 2016: Bhutan III. Demographics of the Sample Current Position  For further analyses, employees of a ministry and consultants working on WBG projects were combined. Respondents from the financial sector/private banks were combined with respondents from private sector organizations; respondents from NGOs/community based organizations were renamed as “CSO”; and few respondents from the Office of the President/Prime Minister, local government, and other organizations were included in the “Other” category. There were no respondents from the office of a minister, private foundations, the judiciary branch, trade unions, faith-based groups, or youth groups. Percentage of Respondents (N=97) Employee of a Ministry, Ministerial Department or Implementation Agency 32% Other 11% NGO/Community Based Organization 9% Media 8% Bilateral/Multilateral Agency 6% Private Sector Organization 6% Financial Sector/Private Bank 6% Independent Government Institution 5% Office of Parliamentarian 4% Academia/Research Institute/Think Tank 4% PMU/Consultant/Contractor working on World Bank Group supported project 3% Local Government Office or Staff 3% Office of the President, Prime Minister 1% “Which of the following best describes your current position?” (Respondents chose from a list.) 4 World Bank Group Country Opinion Survey 2016: Bhutan III. Demographics of the Sample (continued) Area of Primary Specialization Percentage of Respondents (N=96) Other 17% Urban, rural, and social development 11% Governance 11% Generalist (specialized in multiple sectors) 11% Finance and markets 10% Transport and ICT 5% Environment and natural resources 4% Trade and competitiveness 4% Education 3% Energy and extractives 3% Gender 3% Agriculture 3% Social protection and labor 2% Health, nutrition, and population 2% Poverty 2% Jobs 2% Water 1% Public-private partnerships 1% Macroeconomics and fiscal management 1% Climate Change 1% “Please identify the primary specialization of your work.” (Respondents chose from a list.) 5 World Bank Group Country Opinion Survey 2016: Bhutan III. Demographics of the Sample (continued) Geographic Locations  Note: Because of the small number of respondents from outside of Thimphu (Ease, West, Central, and South), analyses comparing geographic locations would not be statistically reliable and, therefore, were not conducted. Percentage of Respondents (N=95) Central, 2% West, 4% South, 3% East, 5% Thimphu, 85% "Which best represents your geographic location?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) Exposure to Agencies within the World Bank Group Percentage of Respondents (N=73) Other, 7% IFC, 21% The World Bank (IDA), 73% "Which of the following agencies of the World Bank Group do you primarily engage with in Bhutan?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding; no respondents reported that they engaged with MIGA) 6 World Bank Group Country Opinion Survey 2016: Bhutan III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Year comparison: Respondents in this year’s Country Survey and the FY’13 Country Survey had statistically similar levels of familiarity with the WBG (weighted mean in FY’16 = 6.2; weighted mean in FY’13 = 6.0)1.  Respondents’ levels of familiarity with the WBG were significantly, strongly correlated with their ratings of the WBG’s overall effectiveness in Bhutan, and significantly, moderately correlated with the extent to which the WBG plays a relevant role in development in Bhutan and the extent to which the WBG contributes to the country’s development results. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.2 Independent Government Institution 6.8 Academia/Research Institute/Think Tank 6.8 Office of Parliamentarian 6.5 Private Sector/Financial Sector/Private Bank 6.5 Other 6.5 CSO 6.3 Employee of a Ministry/PMU/Consultant 6.1 Media 6.0 Bilateral/Multilateral Agency 5.5 "How familiar are you with the work of the World Bank Group in Bhutan?" (1 - "Not familiar at all", 10 - "Extremely familiar") 1 Please refer to Appendix D (page 93) for more details on weighting. The means in the chart were calculated based on un-weighted data. 7 World Bank Group Country Opinion Survey 2016: Bhutan IV. General Issues Facing Bhutan Headed in the Right Direction2  Stakeholder groups: In this year’s Country Survey, most respondents across stakeholder groups indicated that Bhutan is headed in the right direction, whereas respondents from CSOs were least positive about the prospect of Bhutan. Percentage of Respondents (FY 2016 N=78; FY 2013 N=114) 79% The right direction 82% 0% The wrong direction 3% 21% FY 2016 Not sure 16% FY 2013 "In general, would you say that Bhutan is headed in ...?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 2 Percentages presented in the chart were calculated based on weighted data from FY 2016 and FY 2013 Country Surveys. Please refer to Appendix D for more details on weighting. 8 World Bank Group Country Opinion Survey 2016: Bhutan IV. General Issues Facing Bhutan (continued) Development Priority  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the most important development priority in Bhutan were “poverty reduction” (27%), “economic growth” (27%), “job creation/employment” (24%), and “domestic private sector development” (23%). Percentage of Respondents (N=100) Private sector development/Doing Business 36% Job creation/employment 27% Poverty reduction 27% Education 21% Food security 18% Rural development 17% Agricultural development 16% Economic growth 15% Public sector governance/reform 14% Transport 12% Climate change 10% Global/regional integration and connectivity/trade 8% corridor development Trade and exports 7% Environmental sustainability 6% Tourism and cultural heritage 6% Foreign direct investment 6% Financial markets 5% Regulatory framework 5% Disaster management 5% Natural resource management 4% "Listed below are a number of development priorities in Bhutan. Please identify which of the following you consider the most important development priorities in Bhutan. (Choose no more than THREE)" (Respondents chose from a list. Responses combined. Top 20 of 32 response options shown.) 9 World Bank Group Country Opinion Survey 2016: Bhutan IV. General Issues Facing Bhutan (continued) What Would Contribute Most to Reducing Poverty  Year comparison: In the previous FY’13 Country Survey, respondents indicated that the greatest contributor to poverty reduction in Bhutan were “rural development” (41%), “economic growth” (36%), and “job creation/employment” (33%). Percentage of Respondents (N=102) Rural development 44% Economic growth 34% Job creation/employment 33% Private sector development/Doing Business 28% Education 25% Agricultural development 17% Public sector governance/reform 13% Social protection 13% Equality of opportunity 12% Environmental sustainability 11% Food security 10% Transport 9% Natural resource management 8% Health 5% Foreign direct investment 4% Tourism and cultural heritage 4% Regulatory framework 4% Trade and exports 4% Energy 3% Financial markets 3% "The World Bank Group has comminted itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty and achieving Gross National Happiness in Bhutan? (Choose no more than THREE)" (Respondents chose from a list. Responses combined. Top 20 of 31 response options shown.) 10 World Bank Group Country Opinion Survey 2016: Bhutan IV. General Issues Facing Bhutan (continued) Factors Contributing to “Shared Prosperity”  Year comparison: In the previous FY’13 Country Survey, respondents indicated that “education and training that better ensure job opportunity” (34%), “better entrepreneurial opportunities (i.e., to start small and medium sized businesses)” (29%), and “consistent economic growth” (21%) would best illustrate how “shared prosperity” could be achieve in Bhutan. Percentage of Respondents (N=93) Better entrepreneurial opportunities (i.e., to start 32% small and medium sized businesses) Greater access to micro-finance for the poor 29% Education and training that better ensure job 26% opportunity Better employment/business/trade opportunities for 25% young people Better opportunity for the poor who live in rural areas 23% Consistent economic growth 16% More reliable social safety net 15% Better quality public services 11% Greater voice and participation for citizens to help 10% ensure greater accountability Greater equity of fiscal policy 4% Greater access to health and nutrition for citizens 4% A growing middle class 3% Better opportunity for the poor who live in urban 2% areas Better employment/business/trade opportunities for 1% women Other 0% "The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Bhutan? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 11 World Bank Group Country Opinion Survey 2016: Bhutan IV. General Issues Facing Bhutan (continued) Gap between the Rich and the Poor Percentage of Respondents (N=102) Not a problem at all, 3% Don’t know, 1% A small problem, 8% A very big problem, 20% A moderately big problem, 69% "Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Bhutan?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) Global Climate Change Percentage of Respondents (N=102) Not too serious Not a problem, 3% problem, 7% A somewhat serious problem, A very serious 33% problem, 57% "In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem?" (Respondents chose from a list. ) 12 World Bank Group Country Opinion Survey 2016: Bhutan V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts  Year comparison: Respondents in the previous FY’13 Country Survey indicated that they most often attributed failed or slow World Bank assisted reform efforts to “lack of/inadequate levels of capacity in Government” (43%). Percentage of Respondents (N=92) Lack of/inadequate levels of capacity in 29% Government Reforms are not well thought out in light of 29% country challenges Poor donor coordination 26% The World Bank Group is not sensitive enough to 24% political/social realities on the ground There is not an adequate level of citizen/civil 20% society participation The Government works inefficiently 20% Political pressures and obstacles 14% The World Bank Group does not do adequate 12% follow through/follow-up Other 8% The World Bank Group works too slowly 3% "When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 13 World Bank Group Country Opinion Survey 2016: Bhutan V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness3 (Indicator Question) Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 FY 2016 6.6 All respondents FY 2013 6.9 "Overall, please rate your impression of the World Bank Group's effectiveness in Bhutan." (1 - "Not effective at all", 10 - "Very effective") Achieving Development Results (Indicator Question) Mean Rating 1 2 3 4 5 6 7 8 9 10 6.8 FY 2016 All respondents FY 2013 7.1 "To what extent does the World Bank Group’s work help to achieve development results in Bhutan?" (1-"To no degree at all", 10-"To a very significant degree") WBG Staff Preparedness Mean Rating 1 2 3 4 5 6 7 8 9 10 6.4 All Respondents FY 2016 6.7 FY 2013 "To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Bhutan solve its most complicated development challenges?" (1-"To no degree at all", 10-"To a very significant degree") 3 All means presented in the charts on this page were calculated based on weighted data from FY’16 and FY’13. 14 World Bank Group Country Opinion Survey 2016: Bhutan V. Overall Attitudes toward the World Bank Group (continued) The World Bank and the IFC Working Together  Only those stakeholders who responded “Yes” to the question “Do your projects involve both the World Bank and the IFC?” provided their views on the working relationship between the World Bank and the IFC. Percentage of Respondents (N=16) The two Don't know, 6% institutions do not work well together, 6% The way the two institutions work The two together needs institutions work improvement, 31% well together, 56% “If your projects involved both the World Bank and the IFC, what was your view on the two institutions working together in Bhutan?” (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding.) 15 World Bank Group Country Opinion Survey 2016: Bhutan V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups  Stakeholder groups: Respondents across stakeholder groups had statistically similar mean ratings for the aggregated responses to the twenty six COS indicator questions, Responses for individual indicator questions by stakeholder groups can be found in Appendix B (see page 64).  Collaboration: Respondents who do and do not collaborate with the WBG had statistically similar mean ratings for the aggregated responses to the twenty six COS indicator questions (mean rating = 6.7 and 6.3 respectively). Responses for individual indicator questions by exposure to the WBG can be found in Appendix E (see page 99). Mean Ratings 1 2 3 4 5 6 7 8 9 10 All Stakeholder Groups 6.5 Bilateral/Multilateral Agency 7.0 Employee of a Ministry/PMU/Consultant 6.7 Independent Government Institution 6.7 Private Sector/Financial Sector/Private Bank 6.5 Other 6.5 CSO 6.1 Office of Parliamentarian 6.0 Media 6.0 Academia/Research Institute/Think Tank 5.9 Mean Ratings for All Indicator Questions by Stakeholder Groups on a Scale from 1 to 10 16 World Bank Group Country Opinion Survey 2016: Bhutan V. Overall Attitudes toward the World Bank Group (continued) Greatest Value  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank‘s greatest value to Bhutan was its “financial resources: policy based lending/budget support to the Government” (61%) and “financial resources: investment lending” (46%). Percentage of Respondents (N=73) Financial resources 46% 12% 58% Policy advice, studies, analyses 17% 19% 36% Technical assistance 7% 29% 36% Capacity development 14% 12% 26% Mobilizing third party financial resources 4% 7% 11% Data and statistics 4% 5% 9% Other 7% Help to bring discipline/effective supervision to 6% implementation of investment projects Donor coordination 4% Convening/Facilitating 3% Greatest value Linkage to non-Bank expertise (i.e., South- Second greatest value South knowledge sharing) 3% "When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Bhutan?" (Respondents chose from a list.) 17 World Bank Group Country Opinion Survey 2016: Bhutan V. Overall Attitudes toward the World Bank Group (continued) Most Effective Instruments in Reducing Poverty  Year comparison: Respondents from the previous FY’13 Country Survey indicated that the most effective World Bank’s instruments in reducing poverty in Bhutan were “policy based lending / budget support to the Government” (50%), “investment lending (financing specific projects” (49%), and “capacity development” (46%). Percentage of Respondents (N=98) Investment lending (financing specific projects) 43% Capacity development 33% Policy based lending/budget support to the 29% Government Multi-sectoral approaches 27% Technical assistance (advice, best practice, 21% international experience, etc.) Knowledge products/services (analytical work, 17% studies, surveys, etc.) Don’t know 13% Trust Fund management 2% Other 2% “Which World Bank Group's instruments do you believe are the MOST effective in reducing poverty in Bhutan? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) 18 World Bank Group Country Opinion Survey 2016: Bhutan V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank’s greatest weaknesses in its work in Bhutan were “too bureaucratic in its operational policies and procedures” (31%) and “too influenced by developed countries” (23%). Percentage of Respondents (N=94) Not collaborating enough with stakeholders outside 33% the Government World Bank Group’s processes too complex 20% Not enough public disclosure of its work 18% Don’t know 17% Too influenced by developed countries 17% WBG’s processes too slow (e.g., too bureaucratic in 16% its operational policies and procedures) Not adequately sensitive to political/social realities 14% in Bhutan Not willing to honestly criticize policies and reform 9% efforts in the country Its advice and strategies do not lend themselves to 9% practical problem solving Not aligned with other donors’ work 5% Not client focused 5% Not exploring alternative policy options 4% Other 3% Not aligned with country priorities 2% Staff too inaccessible 2% Arrogant in its approach 1% The credibility of its knowledge/data 1% Imposing technocratic solutions without regard to 1% political realities "Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Bhutan? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 19 World Bank Group Country Opinion Survey 2016: Bhutan VI. Sectoral Effectiveness Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison4 Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Poverty reduction 7.6 7.1 Economic growth 7.5 7.1 Urban development 7.5 7.6 Private sector development/Doing Business* 7.3 5.7 Regulatory framework 7.2 6.9 Public sector governance/reform 7.1 6.5 Transport 6.9 7.0 Foreign direct investment* 6.9 5.8 Environmental sustainability 6.8 7.1 Information and communications technology 6.7 6.8 Trade and exports* 6.6 5.7 Climate change 6.5 6.9 Rural development 6.5 6.5 Agricultural development 6.5 6.5 Financial markets 6.5 6.4 Disaster management 6.5 6.6 Food security 6.4 6.0 Gender equity 6.4 6.8 Global/regional integration and connectivity /trade 6.4 corridor development 6.2 Tourism and cultural heritage 6.4 Equality of opportunity 6.3 5.7 Energy 6.2 6.0 Job creation/employment 6.1 5.4 FY 2016 Natural resource management 6.0 5.6 FY 2013 Social protection 6.0 5.4 Anti corruption 5.6 6.2 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Bhutan?" (1-"Not effective at all", 10-"Very effective") (*Significantly different between FY 2016 and FY 2013) 4 All means presented in this chart are calculated based on weighted data. See Appendix D for details. 20 World Bank Group Country Opinion Survey 2016: Bhutan VI. Sectoral Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration5 Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Economic growth* 7.8 7.0 Poverty reduction 7.7 7.5 Urban development 7.4 7.6 Private sector development/Doing Business 7.3 6.9 Public sector governance/reform 7.2 6.6 Regulatory framework 7.1 7.1 Transport 7.1 6.7 Agricultural development 7.0 6.1 Environmental sustainability 6.9 6.7 Foreign direct investment 6.9 6.9 Information and communications technology 6.9 6.3 Climate change 6.8 6.4 Rural development 6.7 6.0 Financial markets 6.7 6.2 Trade and exports 6.7 6.5 Disaster management 6.6 6.5 Gender equity 6.5 6.3 Food security 6.5 6.4 Global/regional integration and connectivity/ trade 6.4 corridor development 6.4 Natural resource management 6.4 5.6 Energy 6.3 5.8 Job creation/employment 6.3 5.9 Collaborating Tourism and cultural heritage 6.3 with the WBG 6.2 Social protection 6.3 5.5 Not collaborating with the WBG Equality of opportunity 6.1 6.4 Anti corruption 6.0 5.5 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Bhutan?" (1-"Not effective at all", 10-"Very effective") (*Significantly different between collaborators and non-collaborators with the WBG) 5 Note in the Appendix on the sectoral effectiveness (Appendix A, page 47) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 21 World Bank Group Country Opinion Survey 2016: Bhutan VI. Sectoral Effectiveness (continued) The WBG Promoting Private Public Partnerships Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.2 “To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Bhutan?" (1 - "To no degree at all", 10 - "To a very significant degree") Helping the Poorest Percentage of Respondents (N=99) Don't know, 18% To a somewhat To a very sufficient degree, insufficient degree, 40% 13% To a somewhat insufficient degree, 28% “To what extent do you believe that the World Bank Group's work and support help the poorest in Bhutan?” (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding; no respondents chose "to a fully sufficient degree.") 22 World Bank Group Country Opinion Survey 2016: Bhutan VI. Sectoral Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Bhutan, bivariate correlational analyses were conducted using respondents’ ratings of the twenty six specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank Group’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the WBG’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the WBG’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the WBG’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s overall effectiveness in Bhutan. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at equality of opportunity;  The WBG’s effectiveness at job creation/employment; and  The WBG’s effectiveness at public sector governance/reform.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Bhutan, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at equality of opportunity;  The WBG’s effectiveness at energy; and  The WBG’s effectiveness at rural development. 23 World Bank Group Country Opinion Survey 2016: Bhutan VII. How the World Bank Group Operates The World Bank Group’s Work in Bhutan: Year Comparison6 Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 7.0 Overall the World Bank Group currently plays a relevant role in development in Bhutan*¹ 7.7 The World Bank Group’s work is aligned with 7.0 FY 2016 what I consider the development priorities for Bhutan¹ FY 2013 7.5 "To what extent do you agree with the following statements about the World Bank Group’s work in Bhutan?" (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between FY2016 and FY2013) ¹Indicator Question The World Bank Group’s Work in Bhutan: Collaboration Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group’s work is aligned with 7.1 what I consider the development priorities for Bhutan¹ 6.8 7.1 Overall the World Bank Group currently plays a relevant role in development in Bhutan¹ 7.0 Collaborating with the WBG Not collaborating with the WBG "To what extent do you agree with the following statements about the World Bank Group’s work Bhutan?" (1-"Strongly disagree", 10-"Strongly agree") ¹Indicator Question 6 Means in the chart were calculated based on weighted data. 24 World Bank Group Country Opinion Survey 2016: Bhutan VII. How the World Bank Group Operates (continued) Alignment of the World Bank Group’s program with Bhutan’s development program and Gross National Happiness approach7 Mean Level of Alignment 1 2 3 4 5 6 7 8 9 10 6.6 All respondents 7.0 FY 2016 FY 2013 "Overall, how would you rate the alignment of the World Bank Group’s program with Bhutan’s development program and Gross National Happiness (GNH) approach?" (1-"Very low alignment", 10-"Very high alignment") 7 Means in the chart were calculated based on weighted data. 25 World Bank Group Country Opinion Survey 2016: Bhutan VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison8 Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Working with the World Bank Group increases 7.8 Bhutan's institutional capacity 7.7 The World Bank Group provides effective 7.3 implementation support 7.2 The World Bank Group effectively monitors and 7.3 evaluates the projects and programs it supports 7.3 Where country systems are adequate, the World 7.1 Bank Group makes appropriate use of them¹ 7.0 The World Bank Group’s “Safeguard Policy” 7.0 requirements are reasonable 6.6 6.9 The World Bank Group disburses funds promptly 6.9 The World Bank Group’s conditions on its lending are 6.9 reasonable 6.7 The World Bank Group’s approvals and reviews are 6.8 done in a timely fashion 6.8 FY 2016 The World Bank Group takes decisions quickly in 6.7 FY 2013 Bhutan¹ "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") ¹Indicator Question 8 Means in the chart were calculated based on weighted data. 26 World Bank Group Country Opinion Survey 2016: Bhutan VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Working with the World Bank Group increases 8.0 Bhutan's institutional capacity 7.6 The World Bank Group effectively monitors and 7.5 evaluates the projects and programs it supports 7.0 The World Bank Group provides effective 7.4 implementation support 7.1 Where country systems are adequate, the World 7.4 Bank Group makes appropriate use of them¹ 6.7 7.2 The World Bank Group disburses funds promptly* 6.1 The World Bank Group’s conditions on its lending are 6.9 reasonable 7.0 The World Bank Group takes decisions quickly in 6.9 Bhutan¹ 6.3 The World Bank Group’s “Safeguard Policy” 6.8 requirements are reasonable 7.3 The World Bank Group’s approvals and reviews are 6.8 done in a timely fashion 7.0 Collaborating with the WBG Not collaborating with the WBG "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between collaborators and non-collaborators with the WBG) ¹Indicator Question 27 World Bank Group Country Opinion Survey 2016: Bhutan VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison9 Mean Rating 1 2 3 4 5 6 7 8 9 10 Being a long-term partner¹ 7.8 Collaboration with the Government*¹ 7.4 8.3 Treating clients and stakeholders in Bhutan with 7.1 respect*¹ 7.7 Straightforwardness and honesty¹ 6.8 7.0 Collaboration with other donors and development 6.6 partners¹ 6.9 Responsiveness to needs*¹ 6.5 7.1 Openness (sharing data and other information)¹ 6.4 7.0 Staff accessibility¹ 6.4 6.6 Ease of access to the people at the World Bank Group 6.3 who are making decisions important to my work¹ Being inclusive¹ 6.3 6.8 Flexibility (in terms of changing country 6.1 circumstances)¹ 6.5 The speed in which it gets things accomplished on the 6.1 ground¹ 6.5 Collaboration with the private sector¹ 5.7 Flexibility (in terms of the institution’s products and 5.7 services)¹ 6.2 FY 2016 Collaboration with civil society¹ 5.2 FY 2013 "To what extent is the World Bank Group an effective development partner in Bhutan, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between FY2016 and FY2013) ¹Indicator Question 9 Means in the chart were calculated based on weighted data. 28 World Bank Group Country Opinion Survey 2016: Bhutan VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration Mean Rating 1 2 3 4 5 6 7 8 9 10 Being a long-term partner¹ 7.9 7.7 Collaboration with the Government¹ 7.3 7.5 Treating clients and stakeholders in Bhutan with 7.3 respect¹ 7.1 Straightforwardness and honesty¹ 7.2 6.4 Responsiveness to needs*¹ 6.9 5.8 Ease of access to the people at the World Bank Group 6.8 who are making decisions important to my work*¹ 5.5 Staff accessibility¹ 6.8 5.8 Collaboration with other donors and development 6.6 partners¹ 6.2 Openness (sharing data and other information)¹ 6.6 6.5 The speed in which it gets things accomplished on the 6.4 ground*¹ 5.5 Flexibility (in terms of changing country 6.4 circumstances)*¹ 5.4 Being inclusive¹ 6.3 5.9 Flexibility (in terms of the institution’s products and 6.2 services)*¹ 5.2 Collaboration with the private sector*¹ 6.0 5.0 Collaboration with civil society¹ 5.3 4.7 Collaborating with the WBG Not collaborating with the WBG "To what extent is the World Bank Group an effective development partner in Bhutan, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between collaborators and non-collaborators with the WBG) ¹Indicator Question 29 World Bank Group Country Opinion Survey 2016: Bhutan VII. How the World Bank Group Operates (continued) Internal Measuring and Monitoring Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.6 "To what extent do you believe the World Bank Group measures and corrects its work in real time in Bhutan?" (1-"To no degree at all", 10-"To a very significant degree") 30 World Bank Group Country Opinion Survey 2016: Bhutan VII. How the World Bank Group Operates (continued) Project/Program Related Issues: Urban Project10 Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group’s support to the urban 7.5 sector in Bhutan is having a positive impact on sustainable economic development 7.3 The World Bank Group implementation support 7.2 to the urban sector is timely and responsive 7.1 The level of the World Bank Group support to 7.1 the urban sector is appropriate 6.9 FY 2016 FY 2013 The World Bank Group’s support to the urban 6.9 sector in Bhutan is cost-effective 6.5 "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") 10 Means in the chart were calculated based on weighted data. 31 World Bank Group Country Opinion Survey 2016: Bhutan VII. How the World Bank Group Operates (continued) Project/Program Related Issues: Rural Project11 Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group implementation support 6.6 to the rural sector is timely and responsive 6.6 The World Bank Group’s support to the rural 6.2 sector in Bhutan is having a positive impact on sustainable economic development 7.1 The World Bank Group’s support to the rural 6.0 sector in Bhutan is cost-effective 6.7 FY 2016 FY 2013 The level of the World Bank Group support to 5.5 the rural sector is appropriate 6.5 "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") 11 Means in the chart were calculated based on weighted data. 32 World Bank Group Country Opinion Survey 2016: Bhutan VII. How the World Bank Group Operates (continued) Project/Program Related Issues: WBG Development Policy Credit (DPC) Program12 Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group has provided good 7.6 support for Bhutan to move to Country Systems for donor projects 7.3 DPCs have been effective instruments of coordination for economic policy reforms 7.1 between and within government agencies and 7.0 development partners FY 2016 DPCs have led to good economic policy and 7.1 FY 2013 institutional reforms 6.8 "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") Project/Program Related Issues: The Doing Business Technical Assistance Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group’s support to improving the Doing Business environment in Bhutan is 7.0 having a positive impact The World Bank Group implementation support improving Doing Business is timely and 7.0 responsive The level of the World Bank Group support to 6.9 improving Doing Business is appropriate The World Bank Group’s support to improving 6.7 the Doing Business environment is effective "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") 12 Means in this chart were calculated based on weighted data. 33 World Bank Group Country Opinion Survey 2016: Bhutan VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities13 Percentage of Respondents (FY 2016 N=79; FY 2013 N=114) 5% Weekly 8% 13% Monthly 6% 48% A few times a year 37% 23% Rarely 37% FY 2016 11% FY 2013 Never 12% "How frequently do you consult World Bank Group's knowledge work and activities in the work you do?" (Respondents chose from a list.) 13 Percentages in the chart were calculated based on weighted data. 34 World Bank Group Country Opinion Survey 2016: Bhutan VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Bhutan’s Knowledge Needs14 (Indicator Question) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 6.6 FY 2016 All Respondents 6.2 FY 2013 "The World Bank Group meets Bhutan's needs for knowledge services (e.g., research, analysis, data, technical assistance)" (1-"Strongly disagree", 10-"Strongly agree") Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Mean Significance Rating 1 2 3 4 5 6 7 8 9 10 7.0 FY 2016 All Respondents FY 2013 6.9 "Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country?" (1-"Not significant at all", 10-"Very significant") Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) Mean Technical Quality Rating 1 2 3 4 5 6 7 8 9 10 7.5 All Respondents FY 2016 7.4 FY 2013 "Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?" (1-"Very low technical quality", 10-"Very high technical quality") 14 All means in the charts on this page were calculated based on weighted data. 35 World Bank Group Country Opinion Survey 2016: Bhutan VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities15 Mean Rating 1 2 3 4 5 6 7 8 9 10 Are source of relevant information on global 7.5 good practices 7.3 Are accessible (well written and easy to 7.3 understand) 7.0 6.7 Lead to practical solutions Are adaptable to Bhutan’s specific development 6.7 challenges and country circumstances¹ 6.7 Include appropriate level of stakeholder 6.6 involvement during preparation 6.4 6.6 Are timely 6.4 6.3 Are adequately disseminated 6.0 FY 2016 FY 2013 4.8 Are translated enough into local language 4.0 "In Bhutan, to what extent do you believe that the World Bank Group’s knowledge work and activities:" (1-"To no degree at all", 10-"To a very significant degree") ¹Indicator Question 15 Means in the chart were calculated based on weighted data. 36 World Bank Group Country Opinion Survey 2016: Bhutan VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Bhutan’s Needs for Financial Instruments16 (Indicator Question) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 6.7 All Respondents FY 2016 6.8 FY 2013 "The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Bhutan." (1-"Strongly disagree", 10-"Strongly agree") 16 Means in the chart were calculated based on weighted data. 37 World Bank Group Country Opinion Survey 2016: Bhutan IX. The Future Role of the WBG in Bhutan Making the World Bank Group of Greater Value  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank should “reach out more to groups outside of Government” (42%) and “reduce the complexity of obtaining World Bank Group financing” (36%) to make itself of greater value in Bhutan. Percentage of Respondents (N=92) Increase the level of capacity development in the country 35% Reach out more to groups outside of Government 30% Offer more innovative financial products 27% Reduce the complexity of obtaining World Bank Group 18% financing Offer more innovative knowledge services 17% Collaborate more effectively with Government clients 17% Improve the quality of its experts as related to Bhutan’s 14% specific challenges Provide more adequate data/knowledge/statistics/figures 13% on Bhutan’s economy Ensure greater selectivity in its work 10% Improve the competitiveness of its financing compared to 7% markets Other 4% Work faster 1% Increase availability of Reimbursable Advisory Services 1% "Which of the following SHOULD the World Bank Group do to make itself of greater value in Bhutan? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 38 World Bank Group Country Opinion Survey 2016: Bhutan IX. The Future Role of the WBG in Bhutan (continued) The World Bank Group Should Collaborate More with …  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank should work more with “local government” (49%), “private sector” (39%), “beneficiaries” (24%), and “NGOs” (24%) to ensure better development results in Bhutan. Percentage of Respondents (N=100) Private sector 40% NGOs/Community Based Organizations 29% Local Government 26% Academia/think tanks/research institutes 20% Beneficiaries 19% Youth/university groups 14% Donor community 13% Media 8% Parliament 8% Other 8% Don’t know 4% Foundations 3% "In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country?" (Respondents chose from a list. Responses combined.) 39 World Bank Group Country Opinion Survey 2016: Bhutan IX. The Future Role of the WBG in Bhutan (continued) Where the World Bank Group Should Focus its Resources  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank should focus its resources on “poverty reduction” (29%), “domestic private sector development” (27%), and “economic growth” (26%). Percentage of Respondents (N=100) Economic growth 40% Job creation/employment 28% Private sector development/Doing Business 26% Rural development 21% Transport 18% Public sector governance/reform 16% Agricultural development 14% Education 14% Poverty reduction 14% Financial markets 10% Food security 10% Urban development 8% Environmental sustainability 8% Trade and exports 7% Tourism and cultural heritage 7% Regulatory framework 7% Health 6% Energy 5% Social protection 5% Climate change 5% “When thinking about how the World Bank Group can have the most impact on development results in Bhutan, in which sectoral areas do you believe the WBG should focus most of its resources in Bhutan? (Choose no more than THREE)” (Respondents chose from a list. Responses combined. Top 20 of 32 response options shown.) 40 World Bank Group Country Opinion Survey 2016: Bhutan IX. The Future Role of the WBG in Bhutan (continued) Future Combination of the WBG Services Percentage of Respondents (N=93) Convening services, 1% Don't know, 5% None of the above, 2% Knowledge products, 15% Financial services, 48% The combination is appropriate for Bhutan, 28% "When considering the combination of services that the World Bank Group offers in Bhutan, and taking into account its limited level of resources, which ONE of the following do you believe the WBG should offer more of in Bhutan?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 41 World Bank Group Country Opinion Survey 2016: Bhutan X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 64) for all responses by stakeholder groups. General Information Sources  Year comparison: Respondents in the previous FY’13 Country Survey indicated that they got most of their information about economic and social development issues in Bhutan from “local newspapers” (84%). Percentage of Respondents (N=96) Local newspapers 63% Local television 34% Internet 28% Social media (e.g., Facebook, blogs, Twitter, 26% YouTube, Flickr) International television 15% Periodicals 9% Other 9% International newspapers 4% Local radio 1% International radio 0% "How do you get most of your information about economic and social development issues in Bhutan? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 42 World Bank Group Country Opinion Survey 2016: Bhutan X. Communication and Outreach (continued) Preferred Information Sources  Year comparison: Respondents in the previous FY’13 Country Survey indicated that they would prefer to receive information from the World Bank through “World Bank seminars/ workshops/conferences” (48%), “World Bank website” (40%), and “e- Newsletters” (33%). Percentage of Respondents (N=95) World Bank Group’s 44% seminars/workshops/conferences World Bank Group’s website 40% Direct contact with World Bank Group (i.e., 27% face to face meetings/discussions) World Bank Group’s publications and other 26% written materials Social media (e.g., Facebook, blogs, Twitter, 24% YouTube, Flickr) e-Newsletters 15% Mobile phones 4% Other 2% "How would you prefer to receive information from the World Bank Group? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 43 World Bank Group Country Opinion Survey 2016: Bhutan X. Communication and Outreach (continued) Access to Information17 Percentage of Respondents (FY 2016 N=78; FY 2013 N=108) 17% Yes 17% FY 2016 FY 2013 83% No 83% "Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information in its possession that is not on a list of exceptions?" Access to the Internet Percentage of Respondents (FY 2016 N=70; FY 2013 N=104) 100% Yes 100% FY 2016 0% No FY 2013 0% "Do you have access to the Internet?" Percentage of Respondents (FY 2016 N=86) High speed/WiFi 91% Dial-up 9% "Which Internet connection do you use primarily when visiting a World Bank Group website?” (Respondents chose from a list.) 17 Percentages presented in the first two charts on this page were calculated based on weighted data. 44 World Bank Group Country Opinion Survey 2016: Bhutan X. Communication and Outreach (continued) The WBG Website Usage18 Percentage of Respondents (FY 2016 N=64; FY 2013 N=109) 75% Yes 70% 25% FY 2016 No 30% FY 2013 "Do you use/have you used the World Bank Group website?" Use of the WBG’s Social Media Channels Percentage of Respondents (FY 2016 N=77) Yes 17% No 83% "Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, Twitter, YouTube, Flickr)?" 18 Percentages presented in this chart were calculated based on weighted data. 45 World Bank Group Country Opinion Survey 2016: Bhutan XI. Appendices A. Responses to All Questions across All Respondents...................... 47 B. Responses to All Questions by Stakeholder Groups ...................... 64 C. Responses to Selected Questions by Level of Collaboration with the World Bank Group ........................................................................ 85 D. Responses to Selected Questions by Year ..................................... 93 E. Indicator Questions as a Function of Exposure to the WBG .......... 99 F. WBG Country Opinion Survey FY16 – Bhutan Questionnaire ...... 100 Bhutan 46 World Bank Group Country Opinion Survey 2016: Bhutan Appendix A: Responses to All Questions across All Respondents (N=102) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respond ents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Bhutan Percentage of Respondents 1. In general would you say that Bhutan is headed in ... ? (N=97) The right direction 78.4% The wrong direction 1.0% Not sure 20.6% 2. Listed below are a number of development priorities in Bhutan. Please identify which of the following you consider the most important development Percentage of Respondents priorities in Bhutan? (Choose no more than THREE) (Responses Combined; N=100) Private sector development/Doing Business 36.0% Job creation/employment 27.0% Poverty reduction 27.0% Education 21.0% Food security 18.0% Rural development 17.0% Agricultural development 16.0% Economic growth 15.0% Public sector governance/reform (i.e., government effectiveness, public financial 14.0% management, public expenditure, fiscal reform) Transport (e.g., roads, bridges, transportation) 12.0% Climate change (e.g., mitigation, adaptation) 10.0% Global/regional integration and connectivity/trade corridor development 8.0% Trade and exports 7.0% Environmental sustainability 6.0% Tourism and cultural heritage 6.0% Foreign direct investment 6.0% Financial markets 5.0% Regulatory framework 5.0% Disaster management 5.0% Natural resource management (e.g., hydro, mining) 4.0% Urban development 4.0% Social protection (e.g., pensions, targeted social assistance) 4.0% Health 4.0% Information and communications technology 4.0% Energy (including hydropower) 4.0% Water and sanitation 3.0% Equality of opportunity (i.e., equity) 2.0% Communicable/non-communicable diseases 2.0% Anti-corruption 2.0% Gender equity 2.0% Law and justice (e.g., judicial system) 2.0% Crime and violence 0.0% 47 World Bank Group Country Opinion Survey 2016: Bhutan A. General Issues Facing Bhutan (continued) 3. The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty and achieving Gross National Happiness in Bhutan? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=102) Rural development 44.1% Economic growth 34.3% Job creation/employment 33.3% Private sector development/Doing Business 28.4% Education 24.5% Agricultural development 16.7% Public sector governance/reform (i.e., government effectiveness, public financial 12.7% management, public expenditure, fiscal system reform) Social protection (e.g., pensions, targeted social assistance) 12.7% Equality of opportunity (i.e., equity) 11.8% Environmental sustainability 10.8% Food security 9.8% Transport (e.g., roads, bridges, transportation) 8.8% Natural resource management (e.g., hydro, mining) 7.8% Health 4.9% Foreign direct investment 3.9% Tourism and cultural heritage 3.9% Regulatory framework 3.9% Trade and exports 3.9% Energy (including hydropower) 2.9% Financial markets 2.9% Water and sanitation 2.0% Climate change (e.g., mitigation, adaptation) 2.0% Disaster management 2.0% Crime and violence 2.0% Anti-corruption 2.0% Global/regional integration and connectivity/trade corridor development 2.0% Urban development 1.0% Gender equity 1.0% Law and justice (e.g., judicial system) 1.0% Communicable/non-communicable diseases 1.0% Information and communications technology 0.0% 48 World Bank Group Country Opinion Survey 2016: Bhutan A. General Issues Facing Bhutan (continued) 4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Bhutan? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=93) Better entrepreneurial opportunities (i.e., to start small and medium sized 32.3% businesses) Greater access to micro-finance for the poor 29.0% Education and training that better ensure job opportunity 25.8% Better employment/business/trade opportunities for young people 24.7% Better opportunity for the poor who live in rural areas 22.6% Consistent economic growth 16.1% More reliable social safety net 15.1% Better quality public services 10.8% Greater voice and participation for citizens to help ensure greater accountability 9.7% Greater equity of fiscal policy 4.3% Greater access to health and nutrition for citizens 4.3% A growing middle class 3.2% Better opportunity for the poor who live in urban areas 2.2% Better employment/business/trade opportunities for women 1.1% Other 0.0% 5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Bhutan? Percentage of Respondents (Select only ONE response) (N=102) A very big problem 19.6% A moderately big problem 68.6% A small problem 7.8% Not a problem at all 2.9% Don't know 1.0% 6. In your view, is global climate change a very serious problem, somewhat Percentage of Respondents serious, not too serious, or not a problem? (Select only ONE response) (N=102) A very serious problem 56.9% A somewhat serious problem 33.3% Not too serious problem 6.9% Not a problem 2.9% Don't know 0.0% 49 World Bank Group Country Opinion Survey 2016: Bhutan B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in 100 0 6.22 2.05 Bhutan? (1-Not familiar at all, 10-Extremely familiar) Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s 86 14 6.76 1.72 effectiveness in Bhutan. (1-Not effective at all, 10-Very effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g. skills and knowledge) to help Bhutan solve its most 73 26 6.53 1.66 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 50 World Bank Group Country Opinion Survey 2016: Bhutan B. Overall Attitudes toward the World Bank Group (continued) 4. When thinking about how the World Bank Group can have the most impact on development results in Bhutan, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge Percentage of Respondents services) in Bhutan? (Choose no more than THREE) (Responses Combined; N=100) Economic growth 40.0% Job creation/employment 28.0% Private sector development/Doing Business 26.0% Rural development 21.0% Transport (e.g., roads, bridges, transportation) 18.0% Public sector governance/reform (i.e., government effectiveness, public financial 16.0% management, public expenditure, fiscal system reform) Agricultural development 14.0% Education 14.0% Poverty reduction 14.0% Financial markets 10.0% Food security 10.0% Urban development 8.0% Environmental sustainability 8.0% Trade and exports 7.0% Tourism and cultural heritage 7.0% Regulatory framework 7.0% Health 6.0% Energy (including hydropower) 5.0% Social protection (e.g., pensions, targeted social assistance) 5.0% Climate change (e.g., mitigation, adaptation) 5.0% Foreign direct investment 5.0% Disaster management 5.0% Information and communications technology 4.0% Equality of opportunity (i.e., equity) 4.0% Global/regional integration and connectivity/trade corridor development 3.0% Water and sanitation 2.0% Anti-corruption 2.0% Law and justice (e.g., judicial system) 1.0% Communicable/non-communicable diseases 1.0% Natural resource management (e.g., hydro, mining) 1.0% Crime and violence 0.0% Gender equity 0.0% Alignment of the WBG’s Work and Bhutan’s Development Program N DK Mean SD 5. Overall, how would you rate the alignment of the World Bank Group’s program with Bhutan’s development program and Gross National 73 24 6.68 1.44 Happiness (GNH) approach? (1-Very low alignment, 10-Very high alignment) 51 World Bank Group Country Opinion Survey 2016: Bhutan B. Overall Attitudes toward the World Bank Group (continued) 6. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=73) activity do you believe is of greatest VALUE and which activity is Greatest 2nd Greatest of second greatest value in Bhutan? Value Value Combined Financial resources 46.5% 12.3% 58.8% Policy advice, studies, analyses 16.9% 19.2% 36.1% Technical assistance 7.0% 28.8% 35.8% Capacity development 14.1% 12.3% 26.4% Mobilizing third party financial resources 4.2% 6.8% 11.1% Data and statistics 4.2% 5.5% 9.7% Other 5.6% 1.4% 7.0% Help to bring discipline/effective supervision to implementation of 0.0% 5.5% 5.5% investment projects Donor coordination 1.4% 2.7% 4.1% Convening/Facilitating 0.0% 2.7% 2.7% Linkage to non-Bank expertise (i.e., South-South knowledge 0.0% 2.7% 2.7% sharing) 7. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Bhutan? (Choose no more than TWO) (Responses Combined; N=94) Not collaborating enough with stakeholders outside the Government 33.0% World Bank Group’s processes too complex 20.2% Not enough public disclosure of its work 18.1% Don’t know 17.0% Too influenced by developed countries 17.0% World Bank Group’s processes too slow (e.g., too bureaucratic in its operational 16.0% policies and procedures) Not adequately sensitive to political/social realities in Bhutan 13.8% Not willing to honestly criticize policies and reform efforts in the country 8.5% Its advice and strategies do not lend themselves to practical problem solving 8.5% Not aligned with other donors’ work 5.3% Not client focused 5.3% Not exploring alternative policy options 4.3% Other 3.2% Not aligned with country priorities 2.1% Staff too inaccessible 2.1% Arrogant in its approach 1.1% The credibility of its knowledge/data 1.1% Imposing technocratic solutions without regard to political realities 1.1% 8. Which World Bank Group’s instruments do you believe are the MOST effective Percentage of Respondents in reducing poverty in Bhutan? (Choose no more than TWO) (Responses Combined; N=98) Investment lending (financing specific projects) 42.9% Capacity development 32.7% Policy based lending/budget support to the Government 28.6% Multi-sectoral approaches 26.5% Technical assistance (advice, best practice, international experience, etc.) 21.4% Knowledge products/services (analytical work, studies, surveys, etc.) 17.3% Don’t know 13.3% Trust Fund management 2.0% Other 2.0% 52 World Bank Group Country Opinion Survey 2016: Bhutan B. Overall Attitudes toward the World Bank Group (continued) 9. To what extent do you believe that the World Bank Group’s work and support Percentage of Respondents help the poorest in Bhutan? (Select only ONE response) (N=99) To a fully sufficient degree 0.0% To a somewhat sufficient degree 40.4% To a somewhat insufficient degree 28.3% To a very insufficient degree 13.1% Don't know 18.2% 10. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in Percentage of Respondents your country? (Choose no more than TWO) (Responses Combined; N=100) Private sector 40.0% NGOs/Community Based Organizations (CBOs) 29.0% Local Government 26.0% Academia/think tanks/research institutes 20.0% Beneficiaries 19.0% Youth/university groups 14.0% Donor community 13.0% Media 8.0% Parliament 8.0% Other 8.0% Don’t know 4.0% Foundations 3.0% To what extent do you agree with the following statements about the Level of Agreement World Bank Group’s work in Bhutan? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 11. Overall the World Bank Group currently plays a relevant role in 94 5 7.04 1.74 development in Bhutan* 12. The World Bank Group’s work is aligned with what I consider the 92 5 7.00 1.55 development priorities for Bhutan* To what extent is the World Bank Group an effective development partner Degree in Bhutan, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 13. Responsiveness to needs* 84 12 6.42 1.69 14. Flexibility (in terms of the institution’s products and services)* 72 24 5.78 1.82 15. Flexibility (in terms of changing country circumstances)* 64 29 6.02 1.68 16. Being inclusive* 72 23 6.06 1.89 17. Openness (sharing data and other information)* 78 14 6.58 1.96 18. Collaboration with the Government* 90 6 7.39 1.52 19. The speed in which it gets things accomplished on the ground* 74 19 6.08 1.88 20. Ease of access to the people at the World Bank Group who are making 72 23 6.35 2.03 decisions important to my work* 21. Collaboration with civil society* 62 33 4.90 2.18 22. Staff accessibility* 74 20 6.36 2.09 23. Collaboration with other donors and development partners* 69 27 6.49 1.69 24. Collaboration with the private sector* 65 31 5.46 1.91 25. Straightforwardness and honesty* 59 38 6.80 1.99 26. Treating clients and stakeholders in Bhutan with respect* 74 22 7.22 1.85 27. Being a long-term partner* 78 19 7.74 1.60 53 World Bank Group Country Opinion Survey 2016: Bhutan B. Overall Attitudes toward the World Bank Group (continued) 28. When World Bank Group assisted reform efforts fail or are slow to take place, Percentage of Respondents which of the following would you attribute to? (Choose no more than TWO) (Responses Combined; N=92) Lack of/inadequate levels of capacity in Government 29.3% Reforms are not well thought out in light of country challenges 29.3% Poor donor coordination 26.1% The World Bank Group is not sensitive enough to political/social realities on the 23.9% ground There is not an adequate level of citizen/civil society participation 19.6% The Government works inefficiently 19.6% Political pressures and obstacles 14.1% The World Bank Group does not do adequate follow through/follow-up 12.0% Other 7.6% The World Bank Group works too slowly 3.3% 54 World Bank Group Country Opinion Survey 2016: Bhutan C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in Bhutan? (1-Not important at all, 10-Very important) N DK Mean SD 1. Crime and violence 70 22 3.99 2.56 2. Financial markets 88 7 7.64 1.68 3. Transport (e.g., roads, bridges, transportation) 89 4 7.80 1.73 4. Anti-corruption 80 15 6.04 2.66 5. Law and justice (e.g., judicial system) 77 17 5.64 2.53 6. Urban development 92 3 7.63 1.75 7. Environmental sustainability 88 7 7.17 2.28 8. Trade and exports 87 7 7.85 1.65 9. Information and communications technology 86 8 7.63 1.65 10. Poverty reduction 92 3 8.57 1.87 11. Gender equity 85 7 6.53 2.42 12. Private sector development/Doing Business 91 4 8.35 1.61 13. Foreign direct investment 87 7 7.68 1.68 14. Water and sanitation 83 11 6.88 2.44 15. Regulatory framework 78 14 6.69 2.47 16. Economic growth 91 5 8.60 1.29 17. Energy (including hydropower) 87 7 7.60 1.64 18. Disaster management 85 9 7.08 2.01 19. Public sector governance/reform (i.e., government effectiveness, 84 10 7.79 2.20 public financial management, public expenditure, fiscal system reform) 20. Job creation/employment 84 9 7.92 2.17 21. Communicable/non-communicable diseases 75 18 5.92 2.41 22. Equality of opportunity (i.e., equity) 78 13 6.91 2.38 23. Social protection (e.g., pensions, targeted social assistance) 76 17 7.01 2.36 24. Rural development 85 10 8.07 2.14 25. Global/regional integration and connectivity/trade corridor 83 11 7.75 2.07 development 26. Food security 76 13 7.58 2.20 27. Natural resource management (e.g., hydro, mining) 78 15 6.99 1.95 28. Health 79 14 6.73 2.35 29. Climate change (e.g., mitigation, adaptation) 84 10 7.32 2.32 30. Agricultural development 86 6 7.97 1.95 31. Tourism and cultural heritage 84 10 7.02 2.07 32. Education 84 10 7.96 2.00 55 World Bank Group Country Opinion Survey 2016: Bhutan C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the Effectiveness work it does in the following areas of development in Bhutan? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Gender equity 33 62 6.52 2.09 2. Information and communications technology 45 50 6.69 1.41 3. Transport (e.g., roads, bridges, transportation) 62 31 6.98 1.64 4. Urban development 74 23 7.57 1.54 5. Environmental sustainability 52 41 6.92 1.62 6. Regulatory framework 51 42 7.12 1.67 7. Poverty reduction 59 36 7.69 1.42 8. Anti-corruption 28 66 5.96 2.24 9. Private sector development/Doing Business 60 35 7.20 1.65 10. Foreign direct investment 51 45 6.96 1.74 11. Tourism and cultural heritage 33 61 6.15 1.89 12. Economic growth 66 28 7.44 1.42 13. Disaster management 48 47 6.52 1.87 14. Public sector governance/reform (i.e., government effectiveness, public 58 36 7.03 1.83 financial management, public expenditure, fiscal system reform) 15. Job creation/employment 39 56 6.10 1.92 16. Financial markets 54 43 6.44 2.10 17. Equality of opportunity (i.e., equity) 35 59 6.09 2.11 18. Energy (including hydropower) 40 51 6.05 2.02 19. Rural development 50 44 6.48 2.02 20. Global/regional integration and connectivity/trade corridor 45 50 6.53 1.69 development 21. Food security 36 58 6.44 1.93 22. Social protection (e.g., pensions, targeted social assistance) 29 66 6.03 2.06 23. Climate change (e.g., mitigation, adaptation) 43 50 6.72 1.82 24. Agricultural development 39 56 6.77 2.12 25. Natural resource management (e.g., hydro, mining) 34 60 6.35 2.25 26. Trade and exports 45 51 6.64 1.82 Achieving Development Results* N DK Mean SD 3. To what extent does the World Bank Group’s work help to achieve development results in Bhutan? (1-To no degree at all, 10-To a very significant 86 13 6.78 1.42 degree) To what extent do you agree with the following statements about the World Bank Group in Bhutan? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 4. The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Result, etc.) meet the 83 16 6.75 1.62 needs of Bhutan* 5. The World Bank Group meets Bhutan’s needs for knowledge services (e.g., 81 17 6.60 1.59 research, analysis, data, technical assistance)* Measuring/Correcting the World Bank Group’s Work N DK Mean SD 6. To what extent do you believe the World Bank Group measures and corrects its work in real time in Bhutan? (1-To no degree at all, 10-To a very significant 53 46 6.62 1.40 degree) 56 World Bank Group Country Opinion Survey 2016: Bhutan D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=99) Weekly 4.0% Monthly 10.1% A few times a year 47.5% Rarely 26.3% Never 12.1% In Bhutan, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 62 35 6.74 2.00 3. Include appropriate level of stakeholder involvement during preparation 70 28 6.61 1.90 4. Lead to practical solutions 65 33 6.77 1.70 5. Are accessible (well written and easy to understand) 76 22 7.42 1.75 6. Are source of relevant information on global good practices 73 25 7.58 1.52 7. Are adequately disseminated 67 31 6.33 2.20 8. Are translated enough into local language 50 48 4.80 2.80 9. Are adaptable to Bhutan’s specific development challenges and country 69 28 6.64 1.89 circumstances* Overall Evaluations N DK Mean SD 10. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country?* 81 18 7.01 1.62 (1-Not significant at all, 10-Very significant) 11. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* (1-Very low technical quality, 10-Very high 76 23 7.38 1.53 technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 56 40 6.86 1.79 2. The World Bank Group effectively monitors and evaluates the projects and 80 16 7.28 1.71 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 68 28 6.88 1.75 4. The World Bank Group’s “Safeguard Policy” requirements are reasonable 55 41 6.98 1.88 5. The World Bank Group’s conditions on its lending are reasonable 60 35 6.95 1.79 6. The World Bank Group takes decisions quickly in Bhutan* 59 34 6.63 1.87 7. Working with the World Bank Group increases Bhutan’s institutional capacity 74 21 7.78 1.68 8. Where country systems (e.g., procurement, financial management, etc.) are 63 33 7.14 1.99 adequate, the World Bank Group makes appropriate use of them* 9. The World Bank Group provides effective implementation support (i.e., 69 25 7.30 1.69 supervision of projects) WBG Promoting PPP in Bhutan N DK Mean SD 10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Bhutan? (1-To no degree at 58 38 6.21 1.66 all, 10-To a very significant degree) 57 World Bank Group Country Opinion Survey 2016: Bhutan E. Working with the World Bank Group (continued) 11. Which of the following best describes the World Bank Group’s support in Percentage of Respondents Bhutan? (Select only ONE response) (N=94) The World Bank Group is sufficiently selective and focuses on the most important 56.4% development challenges in Bhutan The World Bank Group is not sufficiently selective in Bhutan, and it is involved in too 13.8% many areas of development Don't know 29.8% F. Project/Program Related Issues URBAN PROJECT Level of Agreement To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group’s support to the urban sector in Bhutan is cost- 29 35 6.83 1.81 effective 2. The level of the World Bank Group support to the urban sector is 36 27 7.00 1.80 appropriate 3. The World Bank Group’s support to the urban sector in Bhutan is 33 30 7.48 1.58 having a positive impact on sustainable economic development 4. The World Bank Group implementation support to the urban sector is 37 26 7.27 2.02 timely and responsive RURAL PROJECT Level of Agreement To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 5. The World Bank Group’s support to the rural sector in Bhutan is cost - 25 35 6.00 1.91 effective 6. The level of the World Bank Group support to the rural sector is 30 30 5.53 2.01 appropriate 7. The World Bank Group’s support to the rural sector in Bhutan is having 28 32 6.14 1.78 a positive impact on sustainable economic development 8. The World Bank Group implementation support to the rural sector is 29 31 6.45 2.26 timely and responsive WORLD BANK GROUP DEVELOPMENT POLICY CREDIT (DPC) PROGRAM Level of Agreement (BUDGET FINANCING IN SUPPORT OF POLICY REFORMS) To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 9. DPCs have been effective instruments of coordination for economic policy reforms between and within government agencies and 37 35 6.92 1.52 development partners 10. DPCs have led to good economic policy and institutional reforms 37 35 6.89 1.82 11. The World Bank Group has provided good support for Bhutan to move 36 36 7.36 1.62 to Country Systems for donor projects 58 World Bank Group Country Opinion Survey 2016: Bhutan F. Project/Program Related Issues (continued) THE DOING BUSINESS TECHNICAL ASSISTANCE Level of Agreement To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 12. The World Bank Group’s support to improving the Doing Business 44 28 6.70 1.62 environment is effective 13. The level of the World Bank Group support to improving Doing 41 31 6.85 1.59 Business is appropriate 14. The World Bank Group’s support to improving the Doing Business 44 28 6.95 1.68 environment in Bhutan is having a positive impact 15. The World Bank Group implementation support improving Doing 43 29 6.95 1.70 Business is timely and responsive G. The Future Role of the World Bank Group in Bhutan 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Bhutan? (Choose no more than TWO) (Responses Combined; N=92) Increase the level of capacity development in the country 34.8% Reach out more to groups outside of Government 30.4% Offer more innovative financial products 27.2% Reduce the complexity of obtaining World Bank Group financing 18.5% Offer more innovative knowledge services 17.4% Collaborate more effectively with Government clients (e.g., national, state, local) 17.4% Improve the quality of its experts as related to Bhutan’s specific challenges 14.1% Provide more adequate data/knowledge/statistics/figures on Bhutan’ s economy 13.0% Ensure greater selectivity in its work 9.8% Improve the competitiveness of its financing compared to markets (e.g., cost, 6.5% timeliness, other terms) Other 4.3% Work faster 1.1% Increase availability of Reimbursable Advisory Services (RAS) 1.1% 2. When considering the combination of services that the World Bank Group offers in Bhutan, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of Percentage of Respondents in Bhutan? (Select only ONE response) (N=93) Financial services 48.4% The combination is appropriate for Bhutan 28.0% Knowledge products 15.1% Don't know 5.4% None of the above 2.2% Convening services 1.1% 59 World Bank Group Country Opinion Survey 2016: Bhutan H. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Bhutan? (Choose no more than TWO) (Responses Combined; N=96) Local newspapers 62.5% Local television 34.4% Internet 28.1% Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 26.0% International television 14.6% Periodicals 9.4% Other 9.4% International newspapers 4.2% Local radio 1.0% International radio 0.0% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=95) World Bank Group’s seminars/workshops/conferences 44.2% World Bank Group’s website 40.0% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 27.4% World Bank Group’s publications and other written materials 26.3% Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 24.2% e-Newsletters 14.7% Mobile phones 4.2% Other 2.1% 3. Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is Percentage of Respondents not on a list of exceptions? (N=92) Yes 15.2% No 84.8% 4. If yes, from which of the following sources did you learn about the World Bank Percentage of Respondents Group’s Access to Information Policies? (Select only ONE response) (N=13) Colleagues/Friends/Peer organizations 38.5% World Bank Group’s website 30.8% World Bank Group’s seminars/workshops/conferences 15.4% News/Media 15.4% World Bank's Group's e-Newsletter 0.0% Other 0.0% 5. Have you requested information from the World Bank Group on its activities Percentage of Respondents in the past year? (N=80) Yes 16.3% No 83.8% Percentage of Respondents 6. Were you able to obtain this information? (N=13) Yes 76.9% No 23.1% 60 World Bank Group Country Opinion Survey 2016: Bhutan H. Communication and Information Sharing (continued) Percentage of Respondents 7. Do you have access to the Internet? (N=82) Yes 100.0% No 0.0% Percentage of Respondents 8. Do you use/have you used the World Bank Group website? (N=78) Yes 74.4% No 25.6% 9. Do you currently consult the World Bank Group social media sites (e.g., Percentage of Respondents Facebook, blogs, Twitter, YouTube, and Flickr)? (N=77) Yes 16.9% No 83.1% 10. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=86) High speed/Wi-Fi 90.7% Dial-up 9.3% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 11. I find the World Bank Group’s websites easy to navigate 69 18 7.70 1.49 12. I find the information on the World Bank Group’s websites useful 68 17 7.87 1.34 13. The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, 32 53 7.19 1.64 YouTube, Flickr) are valuable sources of information about the institution 14. When I need information from the World Bank Group I know how to find it 58 29 6.83 2.60 (e.g., whom to call, where to reach them, etc.) 15. The World Bank Group is responsive to my information requests and inquiries 41 45 7.49 2.05 I. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Select only ONE response) (N=97) Employee of a Ministry, Ministerial Department or Implementation Agency 32.0% Other 11.3% NGO/Community Based Organization 9.3% Media (press, radio, TV, web, etc.) 8.2% Bilateral/Multilateral Agency 6.2% Private Sector Organization 6.2% Financial Sector/Private Bank 6.2% Independent Government Institution (i.e., Regulatory Agency, Central 5.2% Bank/oversight institution) Office of Parliamentarian 4.1% Academia/Research Institute/Think Tank 4.1% Project Management Unit (PMU) overseeing implementation of project/ 3.1% Consultant/Contractor working on World Bank Group supported project/program Local Government Office or Staff 3.1% Office of the President, Prime Minister 1.0% 61 World Bank Group Country Opinion Survey 2016: Bhutan I. Background Information (continued) 2. Please identify the primary specialization of your work. Percentage of Respondents (Select only ONE response) (N=96) Other 16.7% Urban, rural, and social development 11.5% Governance 11.5% Generalist (specialized in multiple sectors) 11.5% Finance and markets 10.4% Transport and ICT 5.2% Environment and natural resources 4.2% Trade and competitiveness 4.2% Education 3.1% Energy and extractives 3.1% Gender 3.1% Agriculture 3.1% Social protection and labor 2.1% Health, nutrition, and population 2.1% Poverty 2.1% Jobs 2.1% Water 1.0% Public-private partnerships 1.0% Macroeconomics and fiscal management 1.0% Climate Change 1.0% 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents (IDA, IFC, or MIGA) in your country? (Select only ONE response) (N=95) Yes 51.6% No 48.4% 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Bhutan? (Select only ONE response) (N=73) The World Bank (IDA) 72.6% The International Finance Corporation (IFC) 20.5% The Multilateral Investment Guarantee Agency (MIGA) 0.0% Other 6.8% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=80) Yes 20.0% No 80.0% 6. If yes, what was your view of how the two institutions work together in Percentage of Respondents Bhutan? (Select only ONE response) (N=16) The two institutions work well together 56.3% The way the two institutions work together needs improvement 31.3% The two institutions do not work well together 6.3% Don't know 6.3% 62 World Bank Group Country Opinion Survey 2016: Bhutan I. Background Information (continued) 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Bhutan? (Choose no more than TWO) (Responses Combined; N=90) Use World Bank Group reports/data 41.1% Collaborate as part of my professional duties 40.0% Engage in World Bank Group related/sponsored events/activities 31.1% Use World Bank Group website for information, data, research, etc. 28.9% Observer (i.e., follow in media, discuss in informal conversations, etc.) 18.9% Percentage of Respondents 8. What’s your gender? (N=95) Female 22.1% Male 77.9% Percentage of Respondents 9. Which best represents your geographic location? (N=95) Thimphu 85.3% East 5.3% West 4.2% Central 2.1% South 3.2% 63 World Bank Group Country Opinion Survey 2016: Bhutan Appendix B: Responses to All Questions by Stakeholder Groups19 Office of the Parliamentarian N=4Employee of a Ministry/PMU/Consultant on a WBG-supported Project N=34Bilateral/Multilateral Agency N=6 Private Sector/Financial Sector/Private Bank N=12CSO N=9Media N=8Independent Government Institution N=5 Academia/Research Institute/Think Tank N=4Other N=15 A. General Issues facing Bhutan In general would you say that Bhutan is headed in...?* Employee of a Bilateral/ Private Sector/ Independent Academia/ Office of the Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Parliamentarian Consultant Agency Private Bank CSO Media Institution Think Tank Other The right direction 75.0% 81.3% 80.0% 83.3% 44.4% 87.5% 100.0% 75.0% 86.7% The wrong direction 25.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Not sure 0.0% 18.8% 20.0% 16.7% 55.6% 12.5% 0.0% 25.0% 13.3% *Significantly different between stakeholder groups 19 Only 97 respondents provided information about their current positions. Therefore, only these respondents were included in the across-stakeholder analysis presented in this appendix. 64 World Bank Group Country Opinion Survey 2016: Bhutan A. General Issues facing Bhutan (continued) Listed below are a number of development priorities in Bhutan. Please identify which of the following you consider the most important development priorities in Bhutan? (Choose no more than THREE) Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents Office of the Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Parliamentarian Consultant Agency Private Bank CSO Media Institution Think Tank Other Global/regional integration and connectivity/trade corridor 0.0% 11.8% 0.0% 8.3% 0.0% 0.0% 20.0% 0.0% 13.3% development Food security 0.0% 26.5% 33.3% 0.0% 0.0% 25.0% 20.0% 25.0% 13.3% Public sector governance/reform 0.0% 17.6% 16.7% 8.3% 12.5% 12.5% 0.0% 0.0% 26.7% Social protection 0.0% 2.9% 0.0% 16.7% 12.5% 0.0% 0.0% 0.0% 0.0% Gender equity 0.0% 2.9% 0.0% 0.0% 12.5% 0.0% 0.0% 0.0% 0.0% Private sector development/Doing Business 33.3% 23.5% 50.0% 50.0% 62.5% 25.0% 40.0% 0.0% 40.0% Foreign direct investment 0.0% 8.8% 0.0% 8.3% 25.0% 0.0% 0.0% 0.0% 0.0% Urban development 0.0% 5.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 13.3% Energy 0.0% 5.9% 0.0% 0.0% 0.0% 0.0% 20.0% 0.0% 6.7% Job creation/employment 0.0% 29.4% 33.3% 25.0% 12.5% 37.5% 40.0% 25.0% 33.3% Rural development 33.3% 17.6% 33.3% 0.0% 12.5% 37.5% 20.0% 25.0% 6.7% Financial markets 0.0% 2.9% 0.0% 16.7% 0.0% 0.0% 20.0% 0.0% 6.7% Water and sanitation 0.0% 5.9% 0.0% 0.0% 0.0% 0.0% 0.0% 25.0% 0.0% Environmental sustainability 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% 20.0% 0.0% 13.3% Equality of opportunity 0.0% 5.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Health 0.0% 2.9% 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% 13.3% Climate change 66.7% 5.9% 16.7% 0.0% 12.5% 12.5% 20.0% 0.0% 13.3% Poverty reduction 66.7% 32.4% 0.0% 16.7% 25.0% 37.5% 60.0% 25.0% 13.3% Transport 0.0% 11.8% 16.7% 16.7% 25.0% 12.5% 0.0% 0.0% 13.3% Education 0.0% 20.6% 0.0% 25.0% 12.5% 37.5% 20.0% 75.0% 6.7% Agricultural development* 66.7% 2.9% 33.3% 25.0% 25.0% 25.0% 0.0% 75.0% 0.0% Trade and exports 0.0% 5.9% 0.0% 16.7% 25.0% 0.0% 0.0% 0.0% 6.7% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Anti-corruption 0.0% 0.0% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Law and justice 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 13.3% Regulatory framework 0.0% 2.9% 0.0% 0.0% 0.0% 12.5% 0.0% 0.0% 20.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 12.5% 12.5% 0.0% 0.0% 0.0% Natural resource management 0.0% 5.9% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 6.7% Economic growth 0.0% 23.5% 16.7% 25.0% 0.0% 12.5% 0.0% 25.0% 6.7% Disaster management 0.0% 2.9% 16.7% 8.3% 0.0% 0.0% 0.0% 0.0% 6.7% Information and communications technology 33.3% 5.9% 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% Tourism and cultural heritage 0.0% 8.8% 0.0% 8.3% 12.5% 0.0% 0.0% 0.0% 6.7% *Significantly different between stakeholder groups 65 World Bank Group Country Opinion Survey 2016: Bhutan A. General Issues facing Bhutan (continued) The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty and achieving Gross National Happiness in Bhutan? (Choose no more than THREE) Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents Office of the Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Parliamentarian Consultant Agency Private Bank CSO Media Institution Think Tank Other Water and sanitation* 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% 25.0% 0.0% Equality of opportunity 0.0% 17.6% 0.0% 0.0% 0.0% 25.0% 20.0% 0.0% 6.7% Rural development* 100.0% 47.1% 50.0% 25.0% 44.4% 87.5% 60.0% 50.0% 20.0% Climate change 0.0% 5.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Global/regional integration and connectivity/trade corridor 0.0% 2.9% 0.0% 0.0% 0.0% 0.0% 20.0% 0.0% 0.0% development Gender equity 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% Economic growth 25.0% 44.1% 16.7% 50.0% 22.2% 25.0% 40.0% 0.0% 26.7% Tourism and cultural heritage 0.0% 5.9% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% 6.7% Regulatory framework 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 20.0% 0.0% 13.3% Social protection 0.0% 8.8% 16.7% 16.7% 22.2% 0.0% 0.0% 25.0% 13.3% Law and justice 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.7% Transport 0.0% 14.7% 0.0% 16.7% 0.0% 12.5% 0.0% 0.0% 6.7% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 13.3% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% Information and communications technology 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Anti-corruption 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% 6.7% Education 0.0% 32.4% 16.7% 8.3% 22.2% 25.0% 0.0% 75.0% 33.3% Foreign direct investment 0.0% 5.9% 0.0% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% Energy 0.0% 2.9% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 6.7% Public sector governance/reform 50.0% 14.7% 16.7% 8.3% 0.0% 12.5% 20.0% 0.0% 13.3% Private sector development/Doing Business 0.0% 20.6% 50.0% 58.3% 22.2% 25.0% 20.0% 25.0% 40.0% Natural resource management 25.0% 11.8% 16.7% 0.0% 0.0% 0.0% 20.0% 0.0% 6.7% Environmental sustainability 0.0% 8.8% 0.0% 16.7% 11.1% 0.0% 20.0% 0.0% 13.3% Health 0.0% 2.9% 0.0% 8.3% 0.0% 25.0% 0.0% 0.0% 6.7% Agricultural development* 25.0% 14.7% 66.7% 16.7% 22.2% 12.5% 0.0% 25.0% 0.0% Disaster management 0.0% 2.9% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% Job creation/employment 50.0% 20.6% 33.3% 33.3% 44.4% 12.5% 40.0% 50.0% 40.0% Financial markets 0.0% 0.0% 0.0% 8.3% 11.1% 0.0% 0.0% 0.0% 6.7% Trade and exports 0.0% 2.9% 0.0% 0.0% 11.1% 12.5% 0.0% 0.0% 6.7% Food security 25.0% 8.8% 0.0% 8.3% 0.0% 25.0% 20.0% 25.0% 6.7% Urban development 0.0% 2.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 66 World Bank Group Country Opinion Survey 2016: Bhutan A. General Issues facing Bhutan (continued) The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Bhutan? (Choose no more than TWO) Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents Office of the Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Parliamentarian Consultant Agency Private Bank CSO Media Institution Think Tank Other Consistent economic growth 0.0% 19.4% 16.7% 25.0% 14.3% 0.0% 40.0% 0.0% 14.3% More reliable social safety net 25.0% 19.4% 0.0% 8.3% 14.3% 37.5% 0.0% 25.0% 7.1% Greater access to micro-finance for the poor 50.0% 35.5% 0.0% 25.0% 28.6% 50.0% 0.0% 25.0% 21.4% Greater voice and participation for citizens to help ensure 0.0% 6.5% 33.3% 0.0% 28.6% 0.0% 40.0% 0.0% 7.1% greater accountability Greater access to health and nutrition for citizens 0.0% 3.2% 0.0% 16.7% 0.0% 0.0% 0.0% 0.0% 7.1% Better entrepreneurial opportunities (i.e., to start small and 0.0% 29.0% 66.7% 33.3% 57.1% 0.0% 0.0% 25.0% 42.9% medium sized businesses) A growing middle class 0.0% 3.2% 16.7% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% Better opportunity for the poor who live in rural areas 0.0% 22.6% 33.3% 8.3% 0.0% 37.5% 40.0% 25.0% 35.7% Better opportunity for the poor who live in urban areas 0.0% 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% 7.1% Better employment/business/trade opportunities for young 75.0% 29.0% 0.0% 33.3% 14.3% 62.5% 20.0% 0.0% 0.0% people* Better employment/business/trade opportunities for women 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% Greater equity of fiscal policy 0.0% 6.5% 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% Education and training that better ensure job opportunity 25.0% 22.6% 16.7% 16.7% 28.6% 12.5% 20.0% 75.0% 42.9% Better quality public services 25.0% 3.2% 16.7% 8.3% 0.0% 0.0% 40.0% 25.0% 21.4% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Bhutan? (Select only ONE response) Employee of a Bilateral/ Private Sector/ Independent Academia/ Office of the Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Parliamentarian Consultant Agency Private Bank CSO Media Institution Think Tank Other A very big problem 0.0% 20.6% 0.0% 33.3% 22.2% 25.0% 20.0% 50.0% 6.7% A moderately big problem 100.0% 67.6% 83.3% 58.3% 66.7% 75.0% 60.0% 50.0% 80.0% A small problem 0.0% 8.8% 16.7% 0.0% 11.1% 0.0% 20.0% 0.0% 6.7% Not a problem at all 0.0% 2.9% 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% 6.7% In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem? (Select only ONE response) Employee of a Bilateral/ Private Sector/ Independent Academia/ Office of the Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Parliamentarian Consultant Agency Private Bank CSO Media Institution Think Tank Other A very serious problem 50.0% 52.9% 33.3% 58.3% 77.8% 75.0% 80.0% 75.0% 33.3% A somewhat serious problem 50.0% 35.3% 66.7% 8.3% 22.2% 25.0% 20.0% 25.0% 53.3% Not too serious problem 0.0% 8.8% 0.0% 25.0% 0.0% 0.0% 0.0% 0.0% 6.7% Not a problem 0.0% 2.9% 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% 6.7% Don’t know 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 67 World Bank Group Country Opinion Survey 2016: Bhutan B. Overall Attitudes toward the World Bank Group Employee of a Private Sector/ Independent Academia/ Office of Ministry/PMU/ Bilateral/ Financial Sector/ Government Research Institute/ Parliamentarian Consultant Multilateral Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World 4 6.50 1.00 34 6.06 1.59 6 5.50 1.76 12 6.50 3.23 9 6.33 2.50 7 6.00 2.38 5 6.80 1.79 4 6.75 2.06 14 6.50 1.87 Bank Group in Bhutan? (1-Not familiar at all, 10-Extremely familiar) Employee of a Private Sector/ Independent Academia/ Office of Ministry/PMU/ Bilateral/ Financial Sector/ Government Research Institute/ Parliamentarian Consultant Multilateral Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the 4 6.75 0.50 31 6.58 1.36 5 6.80 2.39 7 7.71 2.06 7 6.71 2.69 7 5.57 1.90 5 7.20 1.92 3 5.33 1.15 14 7.29 1.54 World Bank Group’s effectiveness in Bhutan. (1-Not effective at all, 10-Very effective) Employee of a Private Sector/ Independent Academia/ Office of Ministry/PMU/ Bilateral/ Financial Sector/ Government Research Institute/ Parliamentarian Consultant Multilateral Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Bhutan 3 6.33 0.58 28 6.25 1.48 3 5.67 1.53 8 6.88 1.73 6 6.67 2.16 4 6.00 2.31 5 6.80 2.39 3 6.00 1.73 10 7.30 1.64 solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 68 World Bank Group Country Opinion Survey 2016: Bhutan B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Bhutan, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Bhutan? (Choose no more than THREE) Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents Office of the Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Parliamentarian Consultant Agency Private Bank CSO Media Institution Think Tank Other Health 0.0% 2.9% 0.0% 16.7% 11.1% 0.0% 0.0% 0.0% 14.3% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Transport 0.0% 23.5% 33.3% 16.7% 11.1% 14.3% 0.0% 0.0% 28.6% Agricultural development* 50.0% 2.9% 16.7% 8.3% 22.2% 42.9% 0.0% 25.0% 7.1% Tourism and cultural heritage 0.0% 5.9% 0.0% 8.3% 33.3% 0.0% 0.0% 0.0% 0.0% Job creation/employment 50.0% 38.2% 16.7% 25.0% 22.2% 28.6% 20.0% 25.0% 7.1% Public sector governance/reform* 0.0% 14.7% 50.0% 0.0% 0.0% 0.0% 80.0% 0.0% 28.6% Social protection 0.0% 8.8% 0.0% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% Rural development 50.0% 20.6% 16.7% 8.3% 22.2% 42.9% 0.0% 50.0% 21.4% Foreign direct investment 25.0% 2.9% 16.7% 0.0% 0.0% 0.0% 20.0% 0.0% 7.1% Education* 0.0% 11.8% 0.0% 25.0% 11.1% 14.3% 0.0% 75.0% 7.1% Energy 0.0% 5.9% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 14.3% Gender equity 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Financial markets* 0.0% 5.9% 16.7% 33.3% 0.0% 0.0% 40.0% 0.0% 7.1% Urban development 25.0% 5.9% 16.7% 0.0% 0.0% 14.3% 0.0% 0.0% 21.4% Environmental sustainability 0.0% 2.9% 0.0% 16.7% 11.1% 0.0% 20.0% 0.0% 7.1% Economic growth 50.0% 44.1% 33.3% 41.7% 44.4% 28.6% 40.0% 50.0% 28.6% Private sector development/Doing Business 25.0% 20.6% 50.0% 41.7% 44.4% 14.3% 0.0% 0.0% 21.4% Water and sanitation 0.0% 2.9% 0.0% 0.0% 0.0% 0.0% 0.0% 25.0% 0.0% Food security 0.0% 8.8% 0.0% 0.0% 11.1% 28.6% 20.0% 50.0% 7.1% Climate change 0.0% 8.8% 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% Information and communications technology 0.0% 8.8% 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% Trade and exports 0.0% 5.9% 0.0% 8.3% 22.2% 28.6% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 2.9% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% 7.1% Law and justice 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% Regulatory framework 0.0% 2.9% 0.0% 8.3% 0.0% 0.0% 20.0% 0.0% 28.6% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% Natural resource management 0.0% 2.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Poverty reduction 25.0% 17.6% 0.0% 8.3% 11.1% 14.3% 40.0% 0.0% 14.3% Anti-corruption 0.0% 0.0% 16.7% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% Disaster management 0.0% 8.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% Global/regional integration and connectivity/trade corridor 0.0% 5.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% development *Significantly different between stakeholder groups 69 World Bank Group Country Opinion Survey 2016: Bhutan B. Overall Attitudes toward the World Bank Group (continued) Employee of a Private Sector/ Independent Academia/ Office of Ministry/PMU/ Bilateral/ Financial Sector/ Government Research Institute/ Parliamentarian Consultant Multilateral Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how would you rate the alignment of the World Bank Group’s program with Bhutan’s 4 6.75 0.96 24 6.46 1.18 4 7.75 0.96 8 6.38 1.60 6 6.50 2.07 7 6.57 1.81 5 7.00 1.73 3 6.00 1.00 10 7.20 1.69 development program and Gross National Happiness (GNH) approach? (1-Very low alignment, 10-Very high alignment) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Bhutan? Employee of a Bilateral/ Private Sector/ Independent Academia/ Greatest Value Office of the Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Parliamentarian Consultant Agency Private Bank CSO Media Institution Think Tank Other Policy advice, studies, analyses 0.0% 17.4% 40.0% 14.3% 14.3% 0.0% 50.0% 0.0% 22.2% Data and statistics 0.0% 4.3% 0.0% 0.0% 0.0% 0.0% 25.0% 0.0% 0.0% Convening/Facilitating 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Financial resources 50.0% 60.9% 40.0% 57.1% 14.3% 57.1% 0.0% 33.3% 44.4% Capacity development 0.0% 17.4% 0.0% 14.3% 0.0% 14.3% 0.0% 33.3% 33.3% Technical assistance 50.0% 0.0% 0.0% 14.3% 14.3% 14.3% 25.0% 0.0% 0.0% Help to bring discipline/effective supervision to 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% implementation of investment projects Mobilizing third party financial resources 0.0% 0.0% 0.0% 0.0% 14.3% 14.3% 0.0% 0.0% 0.0% Donor coordination 0.0% 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% Linkage to non-Bank expertise (i.e., South-South knowledge 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% sharing) Other* 0.0% 0.0% 20.0% 0.0% 28.6% 0.0% 0.0% 33.3% 0.0% *Significantly different between stakeholder groups Employee of a Bilateral/ Private Sector/ Independent Academia/ 2nd Greatest Value Office of the Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Parliamentarian Consultant Agency Private Bank CSO Media Institution Think Tank Other Policy advice, studies, analyses 50.0% 25.0% 0.0% 14.3% 25.0% 14.3% 0.0% 33.3% 22.2% Data and statistics 0.0% 4.2% 0.0% 14.3% 0.0% 14.3% 0.0% 0.0% 11.1% Convening/Facilitating 0.0% 4.2% 0.0% 0.0% 0.0% 0.0% 25.0% 0.0% 0.0% Financial resources 50.0% 12.5% 0.0% 0.0% 0.0% 14.3% 50.0% 33.3% 11.1% Capacity development 0.0% 8.3% 0.0% 0.0% 37.5% 28.6% 25.0% 0.0% 11.1% Technical assistance* 0.0% 41.7% 80.0% 57.1% 12.5% 14.3% 0.0% 0.0% 0.0% Help to bring discipline/effective supervision to 0.0% 0.0% 20.0% 0.0% 0.0% 14.3% 0.0% 0.0% 22.2% implementation of investment projects Mobilizing third party financial resources 0.0% 4.2% 0.0% 0.0% 12.5% 0.0% 0.0% 33.3% 11.1% Donor coordination 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% 11.1% Linkage to non-Bank expertise (i.e., South-South knowledge 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% sharing) Other 0.0% 0.0% 0.0% 0.0% 12.5% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 70 World Bank Group Country Opinion Survey 2016: Bhutan B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Bhutan? (Choose no more than TWO) Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents Office of the Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Parliamentarian Consultant Agency Private Bank CSO Media Institution Think Tank Other Too influenced by developed countries 0.0% 15.2% 0.0% 16.7% 12.5% 33.3% 40.0% 0.0% 28.6% Not exploring alternative policy options 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 20.0% 0.0% 14.3% Not collaborating enough with stakeholders outside the 100.0% 18.2% 33.3% 41.7% 75.0% 33.3% 0.0% 25.0% 28.6% Government* Its advice and strategies do not lend themselves to practical 0.0% 12.1% 0.0% 8.3% 12.5% 0.0% 0.0% 25.0% 0.0% problem solving Not enough public disclosure of its work 33.3% 9.1% 16.7% 25.0% 25.0% 33.3% 0.0% 0.0% 35.7% Arrogant in its approach 0.0% 0.0% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Not client focused 0.0% 12.1% 0.0% 0.0% 12.5% 0.0% 0.0% 0.0% 0.0% The credibility of its knowledge/data* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 20.0% 0.0% 0.0% World Bank Group’s processes too complex 0.0% 36.4% 16.7% 16.7% 0.0% 0.0% 20.0% 25.0% 7.1% Not willing to honestly criticize policies and reform efforts in 33.3% 9.1% 0.0% 0.0% 0.0% 33.3% 20.0% 0.0% 7.1% the country Staff too inaccessible 0.0% 3.0% 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% 0.0% Imposing technocratic solutions without regard to political 0.0% 3.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% realities World Bank Group’s processes too slow (e.g., too 0.0% 27.3% 0.0% 16.7% 12.5% 16.7% 20.0% 0.0% 7.1% bureaucratic in its operational policies and procedures) Not aligned with other donors’ work 0.0% 3.0% 16.7% 8.3% 12.5% 0.0% 0.0% 25.0% 0.0% Not aligned with country priorities* 33.3% 0.0% 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% Not adequately sensitive to political/social realities in Bhutan 0.0% 12.1% 0.0% 25.0% 0.0% 0.0% 20.0% 50.0% 14.3% Other 0.0% 3.0% 0.0% 0.0% 0.0% 0.0% 0.0% 25.0% 7.1% Don’t know 0.0% 18.2% 50.0% 16.7% 12.5% 0.0% 20.0% 0.0% 21.4% *Significantly different between stakeholder groups Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Bhutan? (Choose no more than TWO) Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents Office of the Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Parliamentarian Consultant Agency Private Bank CSO Media Institution Think Tank Other Trust Fund management* 0.0% 0.0% 0.0% 0.0% 12.5% 0.0% 0.0% 25.0% 0.0% Knowledge products/services 0.0% 9.1% 50.0% 8.3% 25.0% 14.3% 40.0% 25.0% 26.7% Capacity development 50.0% 27.3% 0.0% 41.7% 37.5% 28.6% 60.0% 100.0% 26.7% Technical assistance 0.0% 24.2% 16.7% 8.3% 37.5% 42.9% 20.0% 0.0% 20.0% Investment lending 50.0% 51.5% 33.3% 58.3% 37.5% 57.1% 0.0% 25.0% 33.3% Policy based lending/budget support to the Government 50.0% 36.4% 16.7% 16.7% 0.0% 28.6% 40.0% 25.0% 20.0% Multi-sectoral approaches 50.0% 18.2% 16.7% 41.7% 25.0% 28.6% 40.0% 0.0% 40.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.7% Don’t know 0.0% 15.2% 33.3% 16.7% 12.5% 0.0% 0.0% 0.0% 13.3% *Significantly different between stakeholder groups 71 World Bank Group Country Opinion Survey 2016: Bhutan B. Overall Attitudes toward the World Bank Group (continued) To what extent do you believe that the World Bank Group’s work and support help the poorest in Bhutan? (Select only ONE response) Employee of a Bilateral/ Private Sector/ Independent Academia/ Office of the Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Parliamentarian Consultant Agency Private Bank CSO Media Institution Think Tank Other To a fully sufficient degree 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% To a somewhat sufficient degree 25.0% 42.4% 50.0% 41.7% 12.5% 57.1% 40.0% 25.0% 26.7% To a somewhat insufficient degree 75.0% 24.2% 33.3% 25.0% 37.5% 42.9% 20.0% 25.0% 26.7% To a very insufficient degree 0.0% 15.2% 0.0% 16.7% 25.0% 0.0% 40.0% 25.0% 6.7% Don't know 0.0% 18.2% 16.7% 16.7% 25.0% 0.0% 0.0% 25.0% 40.0% In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents Office of the Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Parliamentarian Consultant Agency Private Bank CSO Media Institution Think Tank Other Parliament 50.0% 3.0% 16.7% 8.3% 0.0% 0.0% 20.0% 0.0% 13.3% Donor community 50.0% 12.1% 50.0% 16.7% 11.1% 0.0% 0.0% 0.0% 6.7% Media* 0.0% 6.1% 0.0% 0.0% 11.1% 57.1% 0.0% 25.0% 0.0% Local Government 0.0% 36.4% 16.7% 16.7% 11.1% 14.3% 80.0% 0.0% 26.7% Private sector 75.0% 42.4% 33.3% 58.3% 33.3% 28.6% 0.0% 25.0% 40.0% Academia/think tanks/research institutes 0.0% 21.2% 16.7% 25.0% 0.0% 0.0% 40.0% 75.0% 13.3% NGOs/Community Based Organizations (CBOs)* 0.0% 18.2% 0.0% 33.3% 88.9% 42.9% 20.0% 25.0% 13.3% Youth/university groups 0.0% 9.1% 16.7% 8.3% 33.3% 14.3% 20.0% 25.0% 13.3% Beneficiaries 25.0% 27.3% 16.7% 16.7% 0.0% 14.3% 20.0% 25.0% 20.0% Foundations 0.0% 3.0% 0.0% 8.3% 11.1% 0.0% 0.0% 0.0% 0.0% Other* 0.0% 6.1% 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% 33.3% Don’t know 0.0% 6.1% 16.7% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group’s work in Bhutan? (1-Strongly disagree, 10-Strongly agree) Employee of a Private Sector/ Independent Academia/ Office of Ministry/PMU/ Bilateral/ Financial Sector/ Government Research Institute/ Parliamentarian Consultant Multilateral Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a 4 6.75 1.89 33 7.06 1.43 5 7.60 1.52 10 7.20 1.75 7 7.14 2.04 7 5.71 3.04 5 6.80 2.17 4 7.75 1.50 14 7.14 1.56 relevant role in development in Bhutan The World Bank Group’s work is aligned with what I consider the development priorities for 4 6.50 1.29 32 7.25 1.27 5 7.60 1.14 10 6.90 1.73 7 7.14 1.57 7 6.57 2.37 5 7.00 2.00 4 5.50 2.08 15 6.73 1.39 Bhutan 72 World Bank Group Country Opinion Survey 2016: Bhutan B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Bhutan, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Employee of a Private Sector/ Independent Academia/ Office of Ministry/PMU/ Bilateral/ Financial Sector/ Government Research Institute/ Parliamentarian Consultant Multilateral Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs 4 6.25 2.22 28 6.57 1.45 5 7.00 0.71 8 6.63 2.00 6 6.17 1.83 7 5.86 2.48 5 6.80 2.17 4 5.75 1.89 13 6.23 1.69 Flexibility (in terms of the institution’s products 4 6.00 2.16 24 6.04 1.57 3 7.00 0.00 7 5.43 2.23 6 4.50 2.07 6 4.67 2.07 5 6.00 2.92 2 5.00 2.83 12 6.25 1.36 and services) Flexibility (in terms of changing country 4 6.00 1.83 21 6.48 1.63 3 7.00 0.00 7 5.71 1.98 4 5.50 1.29 5 5.20 1.79 5 6.40 2.88 1 3.00 - 12 5.75 1.22 circumstances) Being inclusive 4 4.75 1.71 25 6.48 1.42 4 7.00 2.00 6 5.67 3.14 4 5.25 2.50 5 6.20 2.28 5 6.60 2.70 4 5.75 1.50 11 5.82 1.78 Openness (sharing data and other information) 4 6.25 1.89 30 6.70 1.74 5 5.60 2.07 6 7.17 2.04 4 6.75 1.26 6 5.50 3.21 5 6.60 2.70 3 5.33 2.52 12 7.00 1.60 Collaboration with the Government 4 6.75 1.50 32 7.31 1.62 3 8.33 0.58 10 7.10 1.79 7 8.14 1.35 7 7.71 1.60 5 7.00 2.12 4 7.25 1.50 15 7.13 1.19 The speed in which it gets things accomplished 4 5.75 1.71 28 6.46 1.71 3 7.00 0.00 6 6.33 1.86 5 4.60 1.95 6 5.33 2.25 5 6.60 2.88 2 3.50 2.12 13 6.08 1.75 on the ground Ease of access to the people at the World Bank Group who are making decisions important to 4 5.50 2.38 26 6.85 1.49 3 7.33 1.15 7 5.71 2.56 4 6.75 2.63 5 4.20 2.39 5 6.60 2.07 2 5.50 4.95 13 6.46 1.66 my work Collaboration with civil society* 4 3.75 1.71 17 5.71 2.02 1 7.00 - 6 6.50 1.64 7 3.29 1.50 5 4.80 2.59 4 6.50 2.52 4 4.25 2.63 11 4.09 1.97 Staff accessibility 3 5.67 1.15 28 6.89 1.64 5 8.00 1.41 7 6.14 2.54 4 5.50 2.38 5 4.20 2.28 5 6.00 2.74 3 5.67 3.51 12 6.25 2.18 Collaboration with other donors and 3 5.67 0.58 20 6.35 1.27 5 7.80 1.64 8 7.00 1.41 4 6.25 3.10 5 5.60 1.82 5 6.20 2.86 4 6.50 1.91 12 6.17 1.34 development partners Collaboration with the private sector 3 4.33 1.15 18 6.00 1.64 2 6.50 3.54 9 6.22 1.86 6 4.83 2.04 5 4.20 2.68 5 6.60 2.19 3 5.00 2.00 11 4.64 1.50 Straightforwardness and honesty 2 6.00 1.41 21 6.81 1.81 3 8.33 0.58 5 7.80 1.92 4 6.50 2.38 6 5.83 2.64 5 6.80 2.17 2 5.50 4.95 9 7.22 1.56 Treating clients and stakeholders in Bhutan with 3 6.00 1.73 31 7.19 1.80 4 7.75 0.96 5 7.60 1.67 4 7.50 0.58 5 6.00 2.74 5 6.40 2.51 2 6.00 4.24 12 8.00 1.54 respect Being a long-term partner 4 7.50 1.29 29 7.93 1.22 5 8.40 0.89 6 8.33 1.63 5 7.80 1.79 6 7.83 2.32 5 6.40 2.30 2 5.50 3.54 12 7.75 1.48 *Significantly different between stakeholder groups When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents Office of the Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Parliamentarian Consultant Agency Private Bank CSO Media Institution Think Tank Other The Government works inefficiently* 0.0% 12.9% 0.0% 33.3% 0.0% 42.9% 20.0% 0.0% 50.0% Poor donor coordination 25.0% 32.3% 40.0% 33.3% 12.5% 28.6% 40.0% 0.0% 8.3% The World Bank Group is not sensitive enough to 75.0% 19.4% 0.0% 25.0% 25.0% 28.6% 0.0% 50.0% 33.3% political/social realities on the ground Lack of/inadequate levels of capacity in Government 25.0% 35.5% 40.0% 16.7% 0.0% 14.3% 60.0% 0.0% 41.7% There is not an adequate level of citizen/civil society 25.0% 0.0% 40.0% 25.0% 50.0% 42.9% 20.0% 25.0% 8.3% participation* The World Bank Group works too slowly 0.0% 3.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% The World Bank Group does not do adequate follow 25.0% 16.1% 0.0% 0.0% 12.5% 14.3% 40.0% 0.0% 8.3% through/follow-up Political pressures and obstacles 0.0% 16.1% 0.0% 16.7% 25.0% 0.0% 0.0% 25.0% 25.0% Reforms are not well thought out in light of country 25.0% 41.9% 20.0% 25.0% 25.0% 28.6% 20.0% 50.0% 16.7% challenges Other 0.0% 9.7% 20.0% 8.3% 12.5% 0.0% 0.0% 25.0% 0.0% *Significantly different between stakeholder groups 73 World Bank Group Country Opinion Survey 2016: Bhutan C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Bhutan? (1-Not important at all, 10-Very important) Employee of a Private Sector/ Independent Academia/ Office of Ministry/PMU/ Bilateral/ Financial Sector/ Government Research Institute/ Parliamentarian Consultant Multilateral Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Crime and violence 3 4.00 3.00 22 3.82 2.79 2 3.00 2.83 7 3.43 2.70 7 2.86 1.46 6 3.67 1.63 4 5.00 3.65 4 3.75 2.22 13 4.62 2.50 Financial markets 4 8.25 0.50 28 7.14 1.82 6 7.83 2.14 10 8.20 1.14 8 7.63 1.69 7 8.14 2.19 4 8.25 1.50 3 7.33 2.31 15 7.33 1.50 Transport 4 7.00 2.00 32 8.13 1.45 5 9.00 0.71 9 8.33 1.58 8 6.88 2.36 7 8.00 2.16 4 7.50 2.08 3 7.67 0.58 14 7.14 1.75 Anti corruption 4 5.25 2.99 27 6.26 2.44 4 6.50 3.32 8 6.13 3.64 7 3.86 2.61 7 5.29 1.50 4 8.25 1.50 3 6.67 3.21 13 6.15 2.82 Law and justice 4 5.00 2.94 26 6.27 2.49 4 6.50 3.11 8 4.50 2.14 7 3.71 2.75 6 5.33 1.75 4 7.00 1.63 3 4.33 1.53 13 5.85 2.94 Urban development* 4 8.25 1.26 33 7.97 1.36 5 8.60 1.14 10 6.90 1.85 8 7.88 1.96 7 7.86 2.54 4 8.00 1.83 4 5.00 0.00 15 7.20 1.97 Environmental sustainability 4 7.25 2.75 31 7.10 2.06 5 8.60 0.89 8 6.88 3.72 9 6.11 2.52 7 6.43 1.81 4 8.50 1.29 3 8.00 1.00 14 7.07 2.40 Trade and exports* 4 8.25 0.50 29 7.90 1.54 5 7.80 1.10 10 8.10 1.91 8 8.63 1.19 7 8.43 2.23 4 8.25 2.06 4 4.50 1.29 13 7.38 0.87 Information and communications technology 4 8.75 0.96 30 7.93 1.34 3 6.33 1.53 9 7.78 1.99 8 7.50 1.77 7 7.14 1.35 4 8.75 1.89 4 6.50 1.91 14 7.07 2.06 Poverty reduction 4 8.25 2.06 34 8.85 1.46 5 8.60 1.14 8 8.13 3.04 9 7.33 2.96 7 9.00 1.00 4 9.50 0.58 3 7.67 2.52 15 8.53 1.77 Gender equity 4 6.00 2.94 29 6.52 2.16 5 7.80 1.79 8 6.63 3.62 9 6.56 2.60 7 6.00 1.91 4 8.50 1.91 3 5.00 3.00 13 5.92 2.43 Private sector development/Doing Business 4 8.50 1.29 32 8.31 1.53 5 9.20 0.84 9 8.89 1.27 8 7.75 2.19 7 9.14 0.90 4 8.75 1.50 4 6.00 2.58 15 8.07 1.49 Foreign direct investment 4 8.25 0.96 28 7.64 1.64 5 7.60 1.52 9 8.44 1.13 8 8.13 1.55 7 6.86 2.61 4 8.00 1.83 4 6.50 2.65 15 7.40 1.45 Water and sanitation 4 5.75 4.03 29 7.69 2.07 3 6.00 2.00 8 6.25 3.33 8 6.25 2.49 7 6.57 1.99 4 7.25 1.26 3 5.33 2.52 14 6.64 2.65 Regulatory framework* 4 5.00 3.16 27 7.74 1.56 4 6.00 2.16 8 5.88 3.36 7 4.43 2.37 6 5.83 2.14 4 8.00 1.15 3 5.67 2.08 12 6.92 3.06 Economic growth 4 8.75 1.26 31 8.74 1.03 6 8.83 0.98 10 9.20 1.14 8 8.38 0.74 7 8.86 0.90 4 8.75 1.26 3 7.00 3.61 15 8.27 1.39 Energy 4 7.25 1.26 30 7.50 1.53 5 8.80 0.45 10 8.10 1.60 8 7.63 1.85 7 7.71 1.70 4 7.75 1.71 3 6.00 2.65 14 7.21 1.85 Disaster management 4 6.25 2.99 30 7.77 1.43 5 8.00 1.22 8 6.50 3.51 8 5.88 2.42 7 6.43 1.99 4 7.50 2.08 4 5.50 2.38 12 7.25 1.06 Public sector governance/reform 4 6.75 3.30 30 8.37 1.30 6 8.33 1.37 8 6.75 3.77 7 7.29 1.60 6 7.33 3.08 4 8.50 1.29 3 5.33 2.52 13 7.62 2.47 Job creation/employment 4 8.00 1.83 30 8.57 1.59 5 8.00 1.58 8 7.50 3.30 7 8.00 2.08 7 7.29 2.75 4 8.50 1.00 3 5.00 2.65 14 7.29 2.49 Communicable/non-communicable diseases 4 5.50 3.00 25 6.56 2.00 3 3.33 1.53 8 5.50 2.98 6 4.17 2.23 7 6.71 2.50 4 6.75 2.87 3 4.67 1.53 13 5.69 2.39 Equality of opportunity 4 5.00 3.56 26 7.77 1.80 5 7.80 1.79 8 6.00 3.42 6 6.50 2.43 7 6.71 2.06 4 7.50 2.08 3 4.00 1.00 12 6.33 2.35 Social protection 4 5.75 3.30 25 7.92 1.89 4 7.25 2.22 8 6.88 3.00 6 6.83 2.56 7 6.43 2.15 4 7.50 1.91 3 3.33 1.53 13 6.62 2.36 Rural development 4 7.25 2.63 30 8.47 1.72 5 8.60 1.14 8 7.50 3.12 7 7.86 2.79 7 8.43 2.64 4 9.25 0.96 3 8.67 0.58 14 7.21 2.42 Global/regional integration and 4 7.50 2.38 29 8.28 1.41 5 8.40 1.14 8 7.13 2.90 8 7.38 2.67 7 8.14 2.34 4 7.75 2.87 3 5.00 3.46 12 7.33 1.83 connectivity/trade corridor development Food security 4 7.50 3.32 23 8.13 1.32 5 7.00 1.87 8 6.63 3.70 8 7.63 2.56 7 8.00 1.63 4 8.50 1.73 3 7.33 2.08 12 6.75 2.49 Natural resource management 4 6.25 2.22 25 7.44 1.64 4 7.50 0.58 8 7.00 3.34 8 7.00 2.45 7 5.86 1.35 4 8.75 1.50 3 6.67 1.53 12 6.17 1.40 Health 4 5.75 2.50 25 7.24 2.15 4 4.75 2.22 8 6.25 3.41 8 6.88 2.47 7 6.43 1.51 4 7.50 3.11 3 5.33 0.58 13 7.00 2.42 Climate change 4 6.25 2.75 29 7.28 2.48 4 7.75 1.71 8 6.63 3.54 8 7.50 2.73 7 7.57 1.72 4 8.50 1.73 3 7.33 0.58 14 7.36 2.02 Agricultural development 4 7.25 3.40 30 8.47 1.04 5 8.40 1.14 8 6.75 3.65 8 7.88 2.70 7 8.43 0.98 4 8.75 1.50 3 7.00 1.00 14 7.36 2.02 Tourism and cultural heritage 4 6.25 2.36 29 7.52 1.74 4 5.75 1.71 8 7.50 3.25 8 7.25 2.55 7 6.14 1.68 4 7.00 1.63 3 5.67 2.08 14 6.64 1.98 Education 4 7.00 2.16 27 8.52 1.37 5 5.60 2.41 8 7.63 3.11 8 8.13 1.64 7 7.86 1.95 4 8.25 1.50 3 8.00 2.00 15 7.93 2.34 *Significantly different between stakeholder groups 74 World Bank Group Country Opinion Survey 2016: Bhutan C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Bhutan? (1-Not effective at all, 10-Very effective) Employee of a Private Sector/ Independent Academia/ Office of Ministry/PMU/ Bilateral/ Financial Sector/ Government Research Institute/ Parliamentarian Consultant Multilateral Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Gender equity 2 6.00 0.00 12 7.25 2.05 2 5.00 2.83 3 5.00 1.00 5 5.40 2.70 1 4.00 - 1 8.00 - 1 10.00 - 4 6.50 1.29 Information and communications technology* 2 6.50 0.71 16 7.50 1.37 1 4.00 - 4 6.75 0.96 5 5.60 1.52 4 6.25 0.50 2 7.00 0.00 1 3.00 - 8 6.38 0.52 Transport 3 7.00 1.73 20 7.80 1.24 5 7.20 1.92 6 6.67 2.07 4 5.75 1.50 7 6.57 1.13 3 6.67 2.31 2 5.00 1.41 10 6.40 1.65 Urban development* 4 7.75 1.71 25 7.92 1.26 4 7.25 1.71 7 7.14 1.95 6 7.00 1.90 6 8.50 1.05 3 6.67 1.53 3 5.00 1.00 13 7.46 1.20 Environmental sustainability 2 6.50 0.71 18 7.39 1.29 4 7.50 0.58 3 6.33 1.53 5 6.20 2.86 4 6.50 1.00 3 6.00 2.00 2 4.50 2.12 9 6.89 1.27 Regulatory framework 2 7.00 1.41 21 7.57 1.29 4 6.25 2.22 6 8.33 1.63 3 5.33 2.08 4 7.00 1.63 4 7.00 2.00 2 6.00 1.41 5 6.20 1.79 Poverty reduction 2 7.00 1.41 21 7.76 1.18 5 8.60 0.55 4 7.75 2.06 5 7.20 1.10 3 8.00 1.00 5 7.40 2.61 2 6.50 0.71 9 7.22 1.39 Anti corruption 2 6.50 0.71 8 6.38 2.45 1 3.00 - 2 4.50 0.71 3 5.00 2.00 1 5.00 - 3 7.00 2.65 1 4.00 - 5 5.80 2.77 Private sector development/Doing Business 3 7.33 1.15 21 7.19 1.44 4 8.50 1.00 7 7.57 1.81 4 6.75 1.89 3 7.33 1.53 4 8.25 1.71 3 5.00 2.00 9 6.44 1.81 Foreign direct investment 3 7.00 1.00 18 6.94 1.70 2 7.50 0.71 7 6.29 1.60 5 6.80 2.77 3 7.67 1.53 4 7.00 2.16 1 6.00 - 7 7.00 1.83 Tourism and cultural heritage 2 5.50 0.71 9 6.89 1.17 1 7.00 - 3 6.33 2.52 4 6.25 2.63 2 5.50 2.12 3 5.67 1.53 2 7.50 0.71 5 5.20 2.86 Economic growth 3 7.00 1.00 24 7.42 0.93 5 8.60 0.89 6 7.67 1.75 6 7.83 1.33 4 7.75 1.71 5 7.80 2.39 1 4.00 - 10 6.80 1.62 Disaster management 2 6.50 2.12 16 7.31 1.66 4 6.75 1.26 3 5.33 0.58 5 6.00 2.92 4 6.00 1.63 3 5.00 1.73 2 7.50 0.71 7 6.14 2.48 Public sector governance/reform 2 6.50 2.12 23 7.22 1.28 5 7.60 1.52 4 8.00 2.16 4 6.75 2.87 4 6.50 1.91 5 7.40 2.70 2 5.00 2.83 6 6.00 2.37 Job creation/employment 1 5.00 - 14 6.79 1.67 1 7.00 - 4 6.50 2.89 3 4.67 2.52 3 5.67 2.31 3 5.00 2.00 2 4.50 0.71 6 6.33 1.97 Financial markets 3 6.33 1.53 16 6.69 1.82 3 7.00 2.00 9 7.78 1.56 5 5.60 2.97 5 5.40 2.70 4 6.75 2.63 1 3.00 - 7 5.86 1.95 Equality of opportunity 1 5.00 - 12 6.67 1.92 1 7.00 - 3 6.00 2.65 3 4.67 1.53 3 6.33 2.52 4 6.50 2.89 1 8.00 - 6 5.83 1.47 Energy 1 4.00 - 13 6.69 1.60 2 8.00 1.41 4 6.00 1.83 4 5.75 3.30 3 6.33 1.15 3 4.67 2.08 1 5.00 - 6 5.67 1.63 Rural development 2 5.00 1.41 14 7.07 1.44 5 7.20 0.84 4 7.50 1.91 6 6.00 2.83 5 6.00 2.35 3 5.67 3.21 2 4.50 2.12 8 6.00 2.20 Global/regional integration and 2 6.50 0.00 17 6.47 1.55 1 7.00 - 3 6.67 2.08 4 7.00 2.45 6 6.00 1.79 3 6.33 1.15 1 4.00 - 6 6.67 1.97 connectivity/trade corridor development Food security 2 6.00 2.83 10 6.50 1.51 2 8.50 2.12 2 4.00 1.41 5 5.60 2.07 3 7.33 1.53 4 6.75 2.36 1 7.00 - 4 7.00 2.16 Social protection 1 4.00 - 10 6.20 2.15 2 8.00 1.41 3 4.67 1.53 3 4.67 3.21 2 6.50 2.12 2 6.50 0.71 1 5.00 - 3 6.67 2.89 Climate change 2 6.00 2.83 14 6.71 1.73 3 7.33 1.53 3 6.00 2.65 6 6.17 2.23 5 7.00 0.71 2 7.00 0.00 2 4.50 2.12 4 7.50 1.91 Agricultural development 2 6.00 2.83 11 7.09 1.58 4 7.50 1.00 4 7.00 2.45 5 5.20 2.17 4 5.75 3.30 2 6.00 1.41 2 5.50 2.12 3 8.00 2.00 Natural resource management 2 6.50 2.12 11 6.18 2.09 2 8.00 1.41 3 6.67 2.08 3 3.67 2.31 3 6.67 1.53 3 5.00 3.00 1 7.00 - 4 6.75 2.63 Trade and exports 3 7.00 1.00 13 6.31 1.44 2 8.00 0.00 6 6.67 2.07 4 6.50 2.89 4 7.00 1.83 4 7.00 2.16 2 5.50 0.71 5 6.40 2.88 *Significantly different between stakeholder groups 75 World Bank Group Country Opinion Survey 2016: Bhutan C. World Bank Group’s Effectiveness and Results (continued) Employee of a Private Sector/ Independent Academia/ Office of Ministry/PMU/ Bilateral/ Financial Sector/ Government Research Institute/ Parliamentarian Consultant Multilateral Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in 4 6.75 0.50 28 6.61 1.17 5 7.80 0.84 10 7.10 1.20 7 6.57 2.44 7 6.43 2.15 5 7.00 2.12 4 6.25 0.96 13 6.77 1.36 Bhutan? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Bhutan? (1-Strongly disagree, 10-Strongly agree) Employee of a Private Sector/ Independent Academia/ Office of Ministry/PMU/ Bilateral/ Financial Sector/ Government Research Institute/ Parliamentarian Consultant Multilateral Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group's financial instruments 4 5.75 0.96 25 6.88 1.33 5 7.40 0.89 9 6.67 1.80 6 7.17 2.40 7 6.00 2.00 5 6.80 2.17 3 6.00 1.00 15 6.60 1.64 meet the needs of Bhutan The World Bank Group meets Bhutan’s needs 4 6.00 1.41 27 6.74 1.40 4 6.50 1.73 8 7.00 1.51 6 7.33 1.97 7 5.86 1.86 5 6.80 2.49 3 6.67 0.58 13 5.85 1.28 for knowledge services Employee of a Private Sector/ Independent Academia/ Office of Ministry/PMU/ Bilateral/ Financial Sector/ Government Research Institute/ Parliamentarian Consultant Multilateral Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group measures and corrects its work in real 2 6.50 0.71 20 6.55 1.36 1 7.00 - 7 7.00 1.00 4 6.50 2.38 4 5.75 1.26 5 6.60 2.30 1 6.00 - 7 6.86 1.07 time in Bhutan? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Employee of a Bilateral/ Private Sector/ Independent Academia/ Office of the Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Parliamentarian Consultant Agency Private Bank CSO Media Institution Think Tank Other Weekly 0.0% 8.8% 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% 0.0% Monthly 0.0% 14.7% 16.7% 0.0% 11.1% 16.7% 40.0% 0.0% 0.0% A few times a year 50.0% 41.2% 66.7% 41.7% 55.6% 50.0% 40.0% 75.0% 53.3% Rarely 50.0% 29.4% 0.0% 33.3% 22.2% 0.0% 0.0% 25.0% 40.0% Never 0.0% 5.9% 16.7% 25.0% 11.1% 16.7% 20.0% 0.0% 6.7% 76 World Bank Group Country Opinion Survey 2016: Bhutan D. The World Bank Group’s Knowledge Work and Activities (continued) In Bhutan, to what extent do you believe that the World Bank Group’s knowledge work and activities : (1-To no degree at all, 10-To a very significant degree) Employee of a Private Sector/ Independent Academia/ Office of Ministry/PMU/ Bilateral/ Financial Sector/ Government Research Institute/ Parliamentarian Consultant Multilateral Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 1 6.00 - 22 6.77 1.74 3 7.00 1.00 6 7.17 1.60 6 6.00 3.35 5 5.60 2.70 5 7.00 2.24 1 5.00 0.00 12 7.25 1.91 Include appropriate level of stakeholder 3 5.67 1.15 29 6.72 1.51 4 6.00 2.71 7 7.14 1.77 5 6.80 2.49 3 6.00 3.00 5 6.60 3.36 3 6.00 1.73 9 6.89 1.54 involvement during preparation Lead to practical solutions 2 6.00 0.00 25 6.68 1.60 3 7.33 1.53 6 7.00 2.10 5 6.80 2.59 4 6.50 2.08 5 6.40 2.70 3 6.67 0.58 10 7.00 1.56 Are accessible (well written and easy to 3 7.33 1.53 26 7.35 1.72 6 6.50 2.59 6 7.67 1.86 6 8.00 1.79 5 8.20 0.84 5 7.40 2.19 4 6.00 2.00 13 7.85 1.52 understand) Are source of relevant information on global 3 7.67 1.53 25 7.44 1.50 5 7.80 1.10 7 7.57 1.62 5 8.40 1.52 5 7.60 0.55 5 7.20 2.59 4 6.75 2.63 12 7.67 1.30 good practices Are adequately disseminated 3 5.00 3.00 26 6.77 2.01 1 5.00 - 6 6.50 2.59 5 5.80 3.63 5 5.40 1.52 5 7.20 2.77 2 5.00 1.41 12 6.00 1.95 Are translated enough into local language 2 3.00 1.41 18 6.06 2.53 2 3.50 2.12 6 5.17 3.19 5 5.00 3.67 4 2.00 1.41 4 3.50 3.79 1 2.00 - 6 4.67 2.07 Are adaptable to Bhutan’s specific development 3 5.00 1.00 23 6.96 1.94 4 7.25 0.96 7 6.86 2.12 6 7.00 2.76 4 6.25 1.26 5 6.20 3.03 3 5.33 0.58 13 6.38 1.33 challenges and country circumstances Employee of a Private Sector/ Independent Academia/ Office of Ministry/PMU/ Bilateral/ Financial Sector/ Government Research Institute/ Parliamentarian Consultant Multilateral Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work 3 7.00 0.00 27 6.96 1.65 5 7.40 0.89 9 7.56 1.67 6 7.00 2.28 6 5.83 1.72 5 7.00 2.12 3 7.00 1.00 14 6.93 1.59 and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 4 5.50 1.91 27 7.37 1.52 5 7.40 0.55 6 7.83 1.72 5 8.00 1.87 4 7.00 2.16 5 7.80 1.92 3 8.00 1.00 13 7.38 1.33 activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 77 World Bank Group Country Opinion Survey 2016: Bhutan E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Employee of a Private Sector/ Independent Academia/ Office of Ministry/PMU/ Bilateral/ Financial Sector/ Government Research Institute/ Parliamentarian Consultant Multilateral Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds 2 6.50 3.54 25 7.04 1.46 2 7.50 0.71 5 7.40 1.52 5 6.40 2.51 3 4.67 0.58 5 7.00 3.16 1 7.00 - 7 6.43 1.13 promptly The World Bank Group effectively monitors and 3 7.00 2.00 32 7.44 1.50 5 7.80 0.45 6 7.50 1.97 5 8.20 1.10 6 6.67 2.16 4 6.75 3.59 4 5.75 1.26 14 7.00 1.62 evaluates the projects and programs it supports The World Bank Group’s approvals and reviews 2 7.50 2.12 28 6.75 1.55 4 6.75 2.06 5 7.20 1.64 5 7.00 2.24 5 6.40 2.07 4 6.50 3.42 2 6.50 0.71 12 7.17 1.64 are done in a timely fashion The World Bank Group’s “Safeguard Policy” 2 7.00 1.41 22 6.50 1.97 4 7.75 1.26 5 8.20 0.84 5 7.80 1.92 2 8.00 1.41 3 6.00 3.46 3 6.00 2.65 9 7.11 1.54 requirements are reasonable The World Bank Group’s conditions on its 2 8.00 1.41 22 6.82 1.82 3 7.67 1.53 6 7.33 1.63 5 7.00 3.54 6 6.17 1.33 4 6.75 2.50 2 6.50 0.71 10 7.20 1.14 lending are reasonable The World Bank Group takes decisions quickly 2 7.50 2.12 26 6.73 1.93 3 7.33 0.58 6 6.67 1.63 4 6.25 2.87 4 6.00 2.00 5 7.00 2.65 2 6.50 0.71 7 6.00 1.73 in Bhutan Working with the World Bank Group increases 2 8.00 1.41 26 7.96 1.68 5 8.20 0.84 6 7.83 1.47 5 8.00 1.87 7 7.71 1.50 5 7.60 2.70 3 5.67 2.31 14 7.57 1.55 Bhutan's institutional capacity Where country systems are adequate, the World 2 7.50 0.71 23 6.78 2.21 3 7.67 0.58 6 7.33 1.63 5 7.60 2.70 4 6.25 2.22 5 7.60 2.88 3 7.67 0.58 11 7.09 1.64 Bank Group makes appropriate use of them The World Bank Group provides effective 2 6.50 2.12 27 7.19 1.64 3 7.67 0.58 6 7.83 1.60 5 7.60 2.30 6 7.00 2.00 5 7.00 2.24 3 7.33 2.08 11 7.27 1.56 implementation support Employee of a Private Sector/ Independent Academia/ Office of Ministry/PMU/ Bilateral/ Financial Sector/ Government Research Institute/ Parliamentarian Consultant Multilateral Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that 3 6.33 0.58 21 6.71 1.52 2 7.00 0.00 6 6.67 0.82 4 5.50 2.52 4 6.25 0.96 4 6.75 2.75 2 6.50 0.71 11 4.73 1.62 promote private public partnerships in Bhutan? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes the World Bank Group’s support in Bhutan? (Select only ONE response) Employee of a Bilateral/ Private Sector/ Independent Academia/ Office of the Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Parliamentarian Consultant Agency Private Bank CSO Media Institution Think Tank Other The World Bank Group is sufficiently selective and focuses on 50.0% 56.3% 80.0% 41.7% 50.0% 28.6% 80.0% 50.0% 66.7% the most important development challenges in Bhutan The World Bank Group is not sufficiently selective in Bhutan, 25.0% 6.3% 0.0% 16.7% 12.5% 28.6% 20.0% 25.0% 20.0% and it is involved in too many areas of development Don't know 25.0% 37.5% 20.0% 41.7% 37.5% 42.9% 0.0% 25.0% 13.3% 78 World Bank Group Country Opinion Survey 2016: Bhutan F. Project/Program Related Issues URBAN PROJECT To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Employee of a Private Sector/ Independent Academia/ Office of Ministry/PMU/ Bilateral/ Financial Sector/ Government Research Institute/ Parliamentarian Consultant Multilateral Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s support to the urban - - - 13 6.92 1.55 2 8.00 1.41 3 7.67 2.08 2 5.50 3.54 1 8.00 - 1 3.00 - 1 6.00 - 6 6.83 1.72 sector in Bhutan is cost-effective The level of the World Bank Group support to the 1 7.00 - 14 7.21 1.81 3 7.67 1.15 3 7.67 2.52 3 5.33 2.08 1 7.00 - 1 4.00 - 1 8.00 - 9 7.00 1.80 urban sector is appropriate The World Bank Group’s support to the urban sector in Bhutan is having a positive impact on 1 8.00 - 12 7.50 1.83 3 7.67 1.15 3 8.00 2.00 2 7.00 0.00 1 8.00 - 1 4.00 - 1 8.00 - 9 7.56 1.51 sustainable economic development The World Bank Group implementation support 1 8.00 - 15 7.60 1.76 2 8.00 0.00 4 5.75 3.30 3 7.00 1.00 1 10.00 - 1 2.00 - 1 8.00 - 9 7.44 1.59 to the urban sector is timely and responsive RURAL PROJECT To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Employee of a Private Sector/ Independent Academia/ Office of Ministry/PMU/ Bilateral/ Financial Sector/ Government Research Institute/ Parliamentarian Consultant Multilateral Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s support to the rural - - - 9 6.44 1.51 2 8.00 0.00 3 6.00 1.00 2 5.50 3.54 1 5.00 - 2 5.50 4.95 1 5.00 - 5 5.20 1.92 sector in Bhutan is cost-effective The level of the World Bank Group support to the 1 4.00 - 11 6.18 1.78 3 4.67 3.21 3 6.00 1.00 3 5.00 2.00 - - - 2 5.50 4.95 1 3.00 - 6 5.50 1.64 rural sector is appropriate The World Bank Group’s support to the rural sector in Bhutan is having a positive impact on 1 5.00 - 11 6.18 1.83 2 7.00 0.00 3 7.33 1.53 2 6.00 1.41 1 5.00 - 2 5.50 4.95 1 5.00 - 5 6.00 1.58 sustainable economic development The World Bank Group implementation support 1 5.00 - 12 6.83 2.33 2 9.00 1.41 3 6.67 1.15 3 5.67 2.08 - - - 2 5.50 4.95 1 3.00 - 5 6.20 1.79 to the rural sector is timely and responsive WORLD BANK GROUP DEVELOPMENT POLICY CREDIT (DPC) PROGRAM (BUDGET FINANCING IN SUPPORT OF POLICY REFORMS) To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Employee of a Private Sector/ Independent Academia/ Office of Ministry/PMU/ Bilateral/ Financial Sector/ Government Research Institute/ Parliamentarian Consultant Multilateral Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD DPCs have been effective instruments of coordination for economic policy reforms - - - 15 7.27 1.28 3 7.67 0.58 4 7.50 1.29 3 7.00 1.73 - - - 2 5.00 4.24 2 7.00 0.00 8 6.13 1.36 between and within government agencies and development partners DPCs have led to good economic policy and 1 6.00 - 14 7.36 1.28 3 6.67 1.15 4 7.75 1.26 3 6.67 4.16 - - - 2 5.50 4.95 2 7.50 0.71 8 6.13 1.46 institutional reforms The World Bank Group has provided good support for Bhutan to move to Country Systems 1 7.00 - 13 7.69 1.32 2 7.50 0.71 4 8.25 1.26 3 8.00 2.00 - - - 3 7.00 3.61 2 8.00 0.00 8 6.13 1.36 for donor projects 79 World Bank Group Country Opinion Survey 2016: Bhutan F. Project/Program Related Issues (continued) THE DOING BUSINESS TECHNICAL ASSISTANCE To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Employee of a Private Sector/ Independent Academia/ Office of Ministry/PMU/ Bilateral/ Financial Sector/ Government Research Institute/ Parliamentarian Consultant Multilateral Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s support to improving 2 7.50 0.71 18 6.94 1.30 2 8.00 1.41 3 6.00 2.00 3 6.67 4.16 1 5.00 - 4 6.00 2.16 2 7.00 0.00 9 6.44 1.24 the Doing Business environment is effective The level of the World Bank Group support to 2 7.00 1.41 16 6.94 1.18 2 8.00 1.41 3 7.67 1.53 3 6.67 4.16 - - - 4 6.25 2.22 2 7.00 0.00 9 6.44 1.33 improving Doing Business is appropriate The World Bank Group’s support to improving the Doing Business environment in Bhutan is 2 7.00 0.00 18 7.44 1.46 2 8.00 1.41 3 5.67 0.58 3 6.67 4.16 1 5.00 - 4 6.50 2.38 2 7.50 0.71 9 6.56 1.24 having a positive impact The World Bank Group implementation support improving Doing Business is timely and 2 7.50 0.71 18 7.39 1.46 1 9.00 - 3 6.33 1.15 3 7.67 2.52 1 5.00 - 4 6.25 2.99 2 7.50 0.71 9 6.11 1.54 responsive G. The Future Role of the World Bank Group in Bhutan Which of the following SHOULD the World Bank Group do to make itself of greater value in Bhutan? (Choose no more than TWO) Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents Office of the Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Parliamentarian Consultant Agency Private Bank CSO Media Institution Think Tank Other Offer more innovative financial products* 100.0% 9.1% 60.0% 18.2% 33.3% 50.0% 25.0% 0.0% 33.3% Ensure greater selectivity in its work 0.0% 12.1% 0.0% 18.2% 11.1% 16.7% 0.0% 0.0% 6.7% Provide more adequate data/knowledge/statistics/figures on 0.0% 21.2% 40.0% 0.0% 0.0% 0.0% 50.0% 25.0% 0.0% Bhutan’s economy* Improve the competitiveness of its financing compared to 0.0% 6.1% 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% 13.3% markets Reach out more to groups outside of Government* 50.0% 12.1% 0.0% 45.5% 88.9% 83.3% 0.0% 25.0% 20.0% Increase the level of capacity development in the country 0.0% 48.5% 0.0% 27.3% 22.2% 16.7% 75.0% 25.0% 40.0% Improve the quality of its experts as related to Bhutan’s 0.0% 21.2% 20.0% 27.3% 11.1% 0.0% 0.0% 0.0% 6.7% specific challenges Offer more innovative knowledge services 25.0% 12.1% 20.0% 9.1% 11.1% 16.7% 25.0% 50.0% 26.7% Collaborate more effectively with Government clients 25.0% 33.3% 20.0% 9.1% 0.0% 0.0% 0.0% 0.0% 13.3% Work faster 0.0% 3.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Reduce the complexity of obtaining World Bank Group 0.0% 18.2% 20.0% 27.3% 11.1% 16.7% 25.0% 25.0% 20.0% financing Increase availability of Reimbursable Advisory Services 0.0% 3.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 20.0% 0.0% 0.0% 0.0% 0.0% 25.0% 13.3% *Significantly different between stakeholder groups 80 World Bank Group Country Opinion Survey 2016: Bhutan G. The Future Role of the World Bank Group in Bhutan (continued) When considering the combination of services that the World Bank Group offers in Bhutan, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Bhutan? (Select only ONE response) Employee of a Bilateral/ Private Sector/ Independent Academia/ Office of the Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Parliamentarian Consultant Agency Private Bank CSO Media Institution Think Tank Other Financial services 50.0% 39.4% 50.0% 54.5% 44.4% 66.7% 60.0% 25.0% 64.3% Knowledge products 0.0% 24.2% 16.7% 9.1% 0.0% 0.0% 20.0% 50.0% 7.1% Convening services 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% None of the above 0.0% 3.0% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% The combination is appropriate for Bhutan 50.0% 30.3% 16.7% 18.2% 44.4% 33.3% 20.0% 25.0% 21.4% Don't know 0.0% 3.0% 0.0% 18.2% 11.1% 0.0% 0.0% 0.0% 0.0% H. Communication and Information Sharing How do you get most of your information about economic and social development issues in Bhutan? (Choose no more than TWO) Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents Office of the Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Parliamentarian Consultant Agency Private Bank CSO Media Institution Think Tank Other Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 25.0% 20.6% 20.0% 25.0% 22.2% 50.0% 60.0% 0.0% 26.7% International newspapers 0.0% 2.9% 20.0% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% Local radio 0.0% 0.0% 0.0% 0.0% 0.0% 12.5% 0.0% 0.0% 0.0% International radio 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Local television 25.0% 47.1% 20.0% 25.0% 22.2% 50.0% 0.0% 50.0% 26.7% International television 25.0% 11.8% 0.0% 16.7% 33.3% 0.0% 0.0% 50.0% 13.3% Local newspapers 50.0% 61.8% 60.0% 58.3% 77.8% 62.5% 80.0% 50.0% 60.0% Internet 50.0% 26.5% 40.0% 25.0% 22.2% 12.5% 0.0% 50.0% 40.0% Periodicals 25.0% 17.6% 0.0% 8.3% 11.1% 0.0% 0.0% 0.0% 0.0% Other 0.0% 5.9% 20.0% 8.3% 11.1% 0.0% 20.0% 0.0% 20.0% How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents Office of the Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Parliamentarian Consultant Agency Private Bank CSO Media Institution Think Tank Other Direct contact with World Bank Group (i.e., face to face 0.0% 32.4% 40.0% 8.3% 22.2% 42.9% 60.0% 0.0% 26.7% meetings/discussions) Mobile phones 0.0% 2.9% 0.0% 16.7% 0.0% 0.0% 0.0% 0.0% 6.7% World Bank Group’s seminars/workshops/conferences 50.0% 58.8% 0.0% 25.0% 44.4% 28.6% 40.0% 75.0% 40.0% World Bank Group’s publications and other written materials 50.0% 26.5% 60.0% 16.7% 22.2% 14.3% 40.0% 25.0% 20.0% World Bank Group’s website 50.0% 35.3% 60.0% 50.0% 11.1% 42.9% 0.0% 50.0% 60.0% Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 25.0% 11.8% 20.0% 41.7% 33.3% 42.9% 20.0% 25.0% 26.7% e-Newsletters 0.0% 14.7% 20.0% 25.0% 22.2% 14.3% 20.0% 25.0% 0.0% Other 0.0% 5.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 81 World Bank Group Country Opinion Survey 2016: Bhutan H. Communication and Information Sharing (continued) Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? Employee of a Bilateral/ Private Sector/ Independent Academia/ Office of the Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Parliamentarian Consultant Agency Private Bank CSO Media Institution Think Tank Other Yes 0.0% 15.6% 16.7% 18.2% 33.3% 0.0% 20.0% 0.0% 15.4% No 100.0% 84.4% 83.3% 81.8% 66.7% 100.0% 80.0% 100.0% 84.6% If yes, from which of the following sources did you learn about the World Bank Group’s Access to Information Policies? (Select only ONE response) Employee of a Bilateral/ Private Sector/ Independent Academia/ Office of the Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Parliamentarian Consultant Agency Private Bank CSO Media Institution Think Tank Other World Bank Group’s seminars/workshops/conferences 0.0% 0.0% 0.0% 50.0% 0.0% 0.0% 0.0% 0.0% 50.0% World Bank Group’s website 0.0% 25.0% 100.0% 50.0% 0.0% 0.0% 0.0% 0.0% 50.0% World Bank Group’s e-Newsletters 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% News/Media 0.0% 25.0% 0.0% 0.0% 33.3% 0.0% 0.0% 0.0% 0.0% Colleagues/Friends/Peer organizations 0.0% 50.0% 0.0% 0.0% 66.7% 0.0% 100.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Have you requested information from the World Bank Group on its activities in the past year? Employee of a Bilateral/ Private Sector/ Independent Academia/ Office of the Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Parliamentarian Consultant Agency Private Bank CSO Media Institution Think Tank Other Yes 0.0% 25.0% 50.0% 9.1% 0.0% 40.0% 0.0% 0.0% 0.0% No 100.0% 75.0% 50.0% 90.9% 100.0% 60.0% 100.0% 100.0% 100.0% Were you able to obtain this information? Employee of a Bilateral/ Private Sector/ Independent Academia/ Office of the Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Parliamentarian Consultant Agency Private Bank CSO Media Institution Think Tank Other Yes 0.0% 85.7% 66.7% 100.0% 0.0% 50.0% 0.0% 0.0% 0.0% No 0.0% 14.3% 33.3% 0.0% 0.0% 50.0% 0.0% 0.0% 0.0% Do you have access to the Internet? Employee of a Bilateral/ Private Sector/ Independent Academia/ Office of the Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Parliamentarian Consultant Agency Private Bank CSO Media Institution Think Tank Other Yes 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% No 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Do you use/have you used the World Bank Group website? Employee of a Bilateral/ Private Sector/ Independent Academia/ Office of the Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Parliamentarian Consultant Agency Private Bank CSO Media Institution Think Tank Other Yes 100.0% 79.3% 66.7% 75.0% 66.7% 66.7% 75.0% 66.7% 69.2% No 0.0% 20.7% 33.3% 25.0% 33.3% 33.3% 25.0% 33.3% 30.8% 82 World Bank Group Country Opinion Survey 2016: Bhutan H. Communication and Information Sharing (continued) Do you currently consult the World Bank Group social media sites (e.g., Facebook, blogs, Twitter, YouTube, and Flickr)? Employee of a Bilateral/ Private Sector/ Independent Academia/ Office of the Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Parliamentarian Consultant Agency Private Bank CSO Media Institution Think Tank Other Yes 0.0% 20.7% 0.0% 12.5% 42.9% 16.7% 0.0% 33.3% 9.1% No 100.0% 79.3% 100.0% 87.5% 57.1% 83.3% 100.0% 66.7% 90.9% Which Internet connection do you use primarily when visiting a World Bank Group website? Employee of a Bilateral/ Private Sector/ Independent Academia/ Office of the Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Parliamentarian Consultant Agency Private Bank CSO Media Institution Think Tank Other High speed/Wi-Fi 100.0% 82.8% 100.0% 100.0% 87.5% 100.0% 100.0% 75.0% 92.9% Dial-up 0.0% 17.2% 0.0% 0.0% 12.5% 0.0% 0.0% 25.0% 7.1% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Employee of a Private Sector/ Independent Academia/ Office of Ministry/PMU/ Bilateral/ Financial Sector/ Government Research Institute/ Parliamentarian Consultant Multilateral Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I find the World Bank Group’s websites easy to 4 7.75 0.50 26 7.38 1.86 5 8.80 0.84 7 8.14 1.07 5 7.80 1.48 5 8.20 0.45 4 6.50 1.73 3 7.00 0.00 10 8.00 1.33 navigate I find the information on the World Bank Group’s 4 7.75 0.50 25 7.88 1.33 5 8.60 0.89 7 7.71 1.98 5 8.20 1.48 5 7.80 0.84 4 7.75 1.89 3 7.00 1.00 10 7.80 1.48 websites useful The World Bank Group’s social media channels are valuable sources of information about the 1 7.00 - 13 6.85 1.68 - - - 2 6.00 1.41 5 8.20 1.48 3 7.67 1.15 3 6.67 2.08 1 7.00 - 4 7.75 2.22 institution When I need information from the World Bank 2 8.00 1.41 21 6.14 3.04 5 7.00 2.12 5 9.00 1.22 6 6.50 2.88 5 6.80 1.79 4 5.50 3.70 1 8.00 - 9 7.56 1.88 Group I know how to find it The World Bank Group is responsive to my 1 6.00 - 16 7.25 2.18 4 7.75 1.26 4 9.50 0.58 3 8.67 1.53 5 5.00 1.58 2 8.00 2.83 1 8.00 - 5 8.20 1.64 information requests and inquiries I. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country?* (Select only ONE response) Employee of a Bilateral/ Private Sector/ Independent Academia/ Office of the Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Parliamentarian Consultant Agency Private Bank CSO Media Institution Think Tank Other Yes 25.0% 75.0% 83.3% 41.7% 11.1% 0.0% 100.0% 25.0% 46.7% No 75.0% 25.0% 16.7% 58.3% 88.9% 100.0% 0.0% 75.0% 53.3% *Significantly different between stakeholder groups 83 World Bank Group Country Opinion Survey 2016: Bhutan I. Background Information (continued) Which of the following agencies of the World Bank Group do you primarily engage with in Bhutan? (Select only ONE response) Employee of a Bilateral/ Private Sector/ Independent Academia/ Office of the Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Parliamentarian Consultant Agency Private Bank CSO Media Institution Think Tank Other The World Bank (IDA) 100.0% 76.7% 100.0% 42.9% 60.0% 80.0% 80.0% 33.3% 70.0% The Multilateral Investment Guarantee Agency 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% The International Finance Corporation 0.0% 23.3% 0.0% 42.9% 20.0% 0.0% 0.0% 33.3% 30.0% Other 0.0% 0.0% 0.0% 14.3% 20.0% 20.0% 20.0% 33.3% 0.0% Do your projects involve both the World Bank and the IFC? Employee of a Bilateral/ Private Sector/ Independent Academia/ Office of the Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Parliamentarian Consultant Agency Private Bank CSO Media Institution Think Tank Other Yes 50.0% 22.6% 0.0% 25.0% 0.0% 0.0% 40.0% 0.0% 30.8% No 50.0% 77.4% 100.0% 75.0% 100.0% 100.0% 60.0% 100.0% 69.2% If yes, what was your view of how the two institutions work together in Bhutan? (Select only ONE response) Employee of a Bilateral/ Private Sector/ Independent Academia/ Office of the Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Parliamentarian Consultant Agency Private Bank CSO Media Institution Think Tank Other The two institutions work well together 0.0% 57.1% 0.0% 50.0% 0.0% 0.0% 100.0% 0.0% 50.0% The way the two institutions work together needs 100.0% 14.3% 0.0% 50.0% 0.0% 0.0% 0.0% 0.0% 50.0% improvement The two institutions do not work well together 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don't know 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Which of the following describes most of your exposure to the World Bank Group in Bhutan? (Choose no more than TWO) Employee of a Bilateral/ Private Sector/ Independent Academia/ Office of the Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Parliamentarian Consultant Agency Private Bank CSO Media Institution Think Tank Other Observer (i.e., follow in media, discuss in informal 0.0% 5.9% 0.0% 18.2% 28.6% 57.1% 0.0% 66.7% 35.7% conversations, etc.)* Use World Bank Group reports/data 50.0% 32.4% 60.0% 36.4% 71.4% 57.1% 40.0% 33.3% 35.7% Engage in World Bank Group related/sponsored 50.0% 35.3% 40.0% 45.5% 14.3% 14.3% 40.0% 0.0% 21.4% events/activities Collaborate as part of my professional duties* 0.0% 67.6% 20.0% 36.4% 14.3% 14.3% 40.0% 0.0% 28.6% Use World Bank Group website for information, data, 50.0% 11.8% 80.0% 18.2% 42.9% 42.9% 20.0% 33.3% 42.9% research, etc.* *Significantly different between stakeholder groups What’s your gender? Employee of a Bilateral/ Private Sector/ Independent Academia/ Office of the Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Parliamentarian Consultant Agency Private Bank CSO Media Institution Think Tank Other Female 0.0% 20.6% 20.0% 16.7% 44.4% 12.5% 20.0% 33.3% 26.7% Male 100.0% 79.4% 80.0% 83.3% 55.6% 87.5% 80.0% 66.7% 73.3% 84 World Bank Group Country Opinion Survey 2016: Bhutan Appendix C: Responses to Selected Questions by Level of Collaboration with the World Bank Group Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY16 Bhutan COS questionnaire: All 10-point scale questions and question B4 “When thinking about how the World Bank Group ca n have the most impact on development results in Bhutan, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Bhutan?” Collaborating with the WBG N=49Not collaborating with the WBG N=46 B. Overall Attitudes toward the World Bank Group Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 48 6.46 1.81 45 6.07 2.23 Bhutan? (1-Not familiar at all, 10-Extremely familiar) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, please rate your impression of the World Bank 46 6.59 1.53 35 6.91 2.01 Group’s effectiveness in Bhutan. (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Bhutan solve its most complicated 38 6.34 1.65 30 6.70 1.74 development challenges? (1-To no degree at all, 10-To a very significant degree) 85 World Bank Group Country Opinion Survey 2016: Bhutan B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Bhutan, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Bhutan? (Choose no more than THREE) Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG Health 6.3% 6.7% Crime and violence 0.0% 0.0% Transport 25.0% 13.3% Agricultural development* 6.3% 20.0% Tourism and cultural heritage 2.1% 11.1% Job creation/employment 25.0% 31.1% Public sector governance/reform* 27.1% 6.7% Social protection 4.2% 6.7% Rural development 18.8% 26.7% Foreign direct investment 6.3% 4.4% Education 10.4% 17.8% Energy 6.3% 2.2% Gender equity 0.0% 0.0% Financial markets 16.7% 4.4% Urban development 10.4% 6.7% Environmental sustainability 4.2% 8.9% Economic growth 43.8% 33.3% Private sector development/Doing Business 18.8% 33.3% Water and sanitation 2.1% 2.2% Food security 6.3% 11.1% Climate change 6.3% 2.2% Information and communications technology 4.2% 4.4% Trade and exports 6.3% 8.9% Equality of opportunity 4.2% 2.2% Law and justice 2.1% 0.0% Regulatory framework 8.3% 6.7% Communicable/non-communicable diseases 0.0% 2.2% Natural resource management 2.1% 0.0% Poverty reduction 14.6% 15.6% Anti-corruption 2.1% 2.2% Disaster management 6.3% 2.2% Global/regional integration and connectivity/trade corridor development 2.1% 4.4% *Significantly different between collaborators and non-collaborators 86 World Bank Group Country Opinion Survey 2016: Bhutan B. Overall Attitudes toward the World Bank Group (continued) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how would you rate the alignment of the World Bank Group’s program with Bhutan’s development program and 36 6.81 1.39 33 6.58 1.56 Gross National Happiness (GNH) approach? (1-Very low alignment, 10-Very high alignment) To what extent do you agree with the following statements about the World Bank Group’s work in Bhutan? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 47 7.06 1.52 40 7.00 2.03 development in Bhutan The World Bank Group’s work is aligned with what I consider 47 7.13 1.38 40 6.78 1.73 the development priorities for Bhutan To what extent is the World Bank Group an effective development partner in Bhutan, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Responsiveness to needs* 44 6.91 1.38 34 5.76 1.88 Flexibility (in terms of the institution’s products and services)* 38 6.18 1.74 29 5.21 1.88 Flexibility (in terms of changing country circumstances)* 36 6.42 1.54 24 5.42 1.77 Being inclusive 37 6.30 1.84 30 5.93 2.02 Openness (sharing data and other information) 43 6.58 1.89 30 6.47 2.15 Collaboration with the Government 46 7.30 1.62 39 7.46 1.41 The speed in which it gets things accomplished on the 41 6.44 1.90 30 5.53 1.83 ground* Ease of access to the people at the World Bank Group who 43 6.84 1.81 25 5.52 2.12 are making decisions important to my work* Collaboration with civil society 28 5.29 2.43 30 4.67 1.99 Staff accessibility 44 6.75 2.00 27 5.78 2.22 Collaboration with other donors and development partners 38 6.63 1.68 26 6.15 1.62 Collaboration with the private sector* 32 5.97 1.77 28 4.96 2.06 Straightforwardness and honesty 33 7.21 1.83 23 6.39 2.15 Treating clients and stakeholders in Bhutan with respect 42 7.29 1.83 28 7.11 1.95 Being a long-term partner 43 7.86 1.49 30 7.67 1.75 *Significantly different between collaborators and non-collaborators 87 World Bank Group Country Opinion Survey 2016: Bhutan C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Bhutan? (1-Not important at all, 10-Very important) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Crime and violence 33 3.94 2.71 34 3.85 2.28 Financial markets 43 7.58 1.79 41 7.59 1.61 Transport 43 8.09 1.67 42 7.57 1.73 Anti corruption 39 6.31 2.69 37 5.76 2.68 Law and justice* 39 6.21 2.67 35 5.00 2.30 Urban development 46 7.85 1.59 43 7.42 1.93 Environmental sustainability 42 7.24 2.10 42 7.07 2.40 Trade and exports 43 7.86 1.46 40 7.83 1.87 Information and communications technology 41 7.83 1.43 41 7.44 1.88 Poverty reduction 44 8.95 1.40 43 8.26 2.17 Gender equity 40 6.55 2.18 41 6.51 2.64 Private sector development/Doing Business 44 8.50 1.37 42 8.26 1.77 Foreign direct investment 42 7.62 1.64 41 7.68 1.75 Water and sanitation 39 7.41 2.14 40 6.38 2.63 Regulatory framework 37 7.22 2.25 37 6.16 2.59 Economic growth 44 8.84 1.01 43 8.44 1.44 Energy 42 7.71 1.47 41 7.46 1.82 Disaster management 39 7.56 1.67 41 6.73 2.26 Public sector governance/reform 41 8.07 1.86 39 7.44 2.50 Job creation/employment 42 8.38 1.74 39 7.49 2.43 Communicable/Non-communicable diseases 35 6.14 2.30 37 5.65 2.47 Equality of opportunity* 38 7.50 2.14 36 6.25 2.43 Social protection 37 7.22 2.33 36 6.75 2.47 Rural development 40 8.45 1.84 40 7.93 2.31 Global/regional integration and connectivity/trade corridor 39 8.05 1.57 40 7.48 2.49 development Food security 34 7.56 2.05 39 7.56 2.40 Natural resource management* 36 7.47 1.65 38 6.55 2.13 Health 36 6.92 2.41 39 6.64 2.25 Climate change 40 7.43 2.19 40 7.33 2.39 Agricultural development 42 8.24 1.59 40 7.70 2.29 Tourism and cultural heritage 40 7.10 1.98 40 6.88 2.21 Education 40 7.98 2.06 40 7.95 2.02 *Significantly different between collaborators and non-collaborators 88 World Bank Group Country Opinion Survey 2016: Bhutan C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Bhutan? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Gender equity 17 6.53 1.97 14 6.29 2.37 Information and communications technology 23 6.87 1.36 19 6.32 1.45 Transport 35 7.09 1.60 24 6.71 1.71 Urban development 39 7.41 1.45 31 7.65 1.62 Environmental sustainability 30 6.93 1.31 20 6.65 1.90 Regulatory framework 30 7.13 1.63 21 7.10 1.76 Poverty reduction 32 7.72 1.49 24 7.46 1.25 Anti corruption 15 6.00 2.51 11 5.45 1.75 Private sector development/Doing Business 34 7.32 1.66 23 6.91 1.70 Foreign direct investment 29 6.93 1.71 20 6.85 1.79 Tourism and cultural heritage 19 6.26 1.73 12 6.17 2.12 Economic growth* 38 7.84 1.20 25 6.96 1.57 Disaster management 26 6.58 1.70 20 6.45 2.19 Public sector governance/reform 33 7.24 1.77 22 6.64 1.99 Job creation/employment 21 6.29 1.93 16 5.88 2.03 Financial markets 29 6.72 1.94 23 6.22 2.33 Equality of opportunity 21 6.14 1.77 13 6.38 2.26 Energy 22 6.32 1.81 14 5.79 2.04 Rural development 27 6.74 1.65 22 6.05 2.36 Global/regional integration and connectivity/trade corridor 25 6.44 1.53 18 6.44 1.89 development Food security 19 6.53 1.98 14 6.43 1.87 Social protection 16 6.25 2.14 11 5.55 2.11 Climate change 22 6.82 1.84 19 6.37 1.71 Agricultural development 21 6.95 1.63 16 6.13 2.45 Natural resource management 22 6.41 2.20 10 5.60 2.12 Trade and exports 26 6.69 1.74 17 6.47 2.00 *Significantly different between collaborators and non-collaborators 89 World Bank Group Country Opinion Survey 2016: Bhutan C. World Bank Group’s Effectiveness and Results (continued) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 43 6.86 1.28 38 6.63 1.63 achieve development results in Bhutan? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Bhutan? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group's financial instruments meet the 43 6.81 1.44 34 6.53 1.80 needs of Bhutan The World Bank Group meets Bhutan’s needs for knowledge 43 6.53 1.55 32 6.56 1.63 services Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group 32 6.78 1.41 17 6.35 1.37 measures and corrects its work in real time in Bhutan? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities In Bhutan, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Are timely* 35 7.26 1.56 25 6.04 2.37 Include appropriate level of stakeholder involvement during 42 6.79 1.82 24 6.50 1.93 preparation Lead to practical solutions 39 6.79 1.69 22 6.82 1.79 Are accessible (well written and easy to understand) 42 7.50 1.89 30 7.37 1.59 Are source of relevant information on global good practices 40 7.75 1.53 29 7.31 1.47 Are adequately disseminated 36 6.56 2.31 28 6.04 2.10 Are translated enough into local language 27 4.78 2.76 20 4.80 3.05 Are adaptable to Bhutan’s specific development challenges 40 6.68 1.97 26 6.62 1.77 and country circumstances *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 45 7.02 1.51 31 6.97 1.80 development results in your country? Overall, how would you rate the technical quality of the World 42 7.38 1.46 28 7.43 1.75 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 90 World Bank Group Country Opinion Survey 2016: Bhutan E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group disburses funds promptly* 35 7.23 1.66 19 6.11 1.73 The World Bank Group effectively monitors and evaluates the 46 7.46 1.68 31 7.03 1.70 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 39 6.79 1.78 26 7.00 1.77 timely fashion The World Bank Group’s “Safeguard Policy” requirements are 34 6.82 1.91 19 7.32 1.73 reasonable The World Bank Group’s conditions on its lending are 36 6.94 1.74 22 6.95 1.89 reasonable The World Bank Group takes decisions quickly in Bhutan 37 6.89 1.82 20 6.25 1.94 Working with the World Bank Group increases Bhutan's 41 7.98 1.56 30 7.63 1.71 institutional capacity Where country systems are adequate, the World Bank Group 38 7.42 1.94 22 6.73 1.96 makes appropriate use of them The World Bank Group provides effective implementation 41 7.44 1.63 25 7.12 1.74 support *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public 35 6.31 1.71 20 5.95 1.64 partnerships in Bhutan? (1-To no degree at all, 10-To a very significant degree) F. Project/Program Related Issues URBAN PROJECT To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group’s support to the urban sector in 21 6.90 1.67 7 7.00 2.16 Bhutan is cost-effective The level of the World Bank Group support to the urban sector 24 7.42 1.72 10 6.30 1.89 is appropriate The World Bank Group’s support to the urban sector in Bhutan is having a positive impact on sustainable economic 23 7.61 1.62 8 7.63 1.19 development The World Bank Group implementation support to the urban 24 7.63 1.69 11 6.82 2.56 sector is timely and responsive 91 World Bank Group Country Opinion Survey 2016: Bhutan F. Project/Program Related Issues (continued) RURAL PROJECT To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group’s support to the rural sector in Bhutan 14 6.36 1.98 10 5.60 1.90 is cost-effective The level of the World Bank Group support to the rural sector 18 5.56 2.18 10 5.50 2.01 is appropriate The World Bank Group’s support to the rural sector in Bhutan is having a positive impact on sustainable economic 17 6.29 1.90 9 6.11 1.69 development The World Bank Group implementation support to the rural 18 6.78 2.26 9 6.11 2.42 sector is timely and responsive WORLD BANK GROUP DEVELOPMENT POLICY CREDIT (DPC) PROGRAM (BUDGET FINANCING IN SUPPORT OF POLICY REFORMS) To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD DPCs have been effective instruments of coordination for economic policy reforms between and within government 24 7.08 1.586 12 6.58 1.443 agencies and development partners DPCs have led to good economic policy and institutional 24 6.96 1.681 12 6.67 2.188 reforms The World Bank Group has provided good support for Bhutan 23 7.30 1.795 12 7.42 1.379 to move to Country Systems for donor projects THE DOING BUSINESS TECHNICAL ASSISTANCE To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group’s support to improving the Doing 26 6.65 1.47 17 6.82 1.91 Business environment is effective The level of the World Bank Group support to improving Doing 25 6.80 1.41 15 6.93 1.94 Business is appropriate The World Bank Group’s support to improving the Doing 26 6.92 1.60 17 7.00 1.90 Business environment in Bhutan is having a positive impact The World Bank Group implementation support improving 25 7.00 1.76 17 6.88 1.73 Doing Business is timely and responsive H. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate 39 7.74 1.53 28 7.71 1.41 I find the information on the World Bank Group’s websites 38 8.08 1.10 28 7.64 1.59 useful The World Bank Group’s social media channels are valuable 17 7.29 1.40 13 7.23 1.83 sources of information about the institution When I need information from the World Bank Group I know 34 6.91 2.68 22 6.77 2.56 how to find it The World Bank Group is responsive to my information 25 8.04 1.67 15 6.87 2.20 requests and inquiries 92 World Bank Group Country Opinion Survey 2016: Bhutan Appendix D: Responses to Selected Questions by Year20 *All data presented in this appendix are weighted. As a result, means of the FY 2016 data and the total number of respondents each year will be slightly different from those in FY 2013 appendices. FY ‘13 Number of comparable respondents = 126  FY ’16 Number of comparable respondents = 97 By weighting the FY2013 data against the FY2016 data by the stakeholder group variable, the FY 2013 data has the same stakeholder composition as it is in FY 2016. Therefore, the two years are comparable. Respondents from the office of the President/Prime Minister, the office of a minister, office of a parliamentarian, private foundations, trade unions, faith-based groups, youth groups, and the judiciary branch were not included in the year comparison analysis, because respondents from these groups were present in only one year but not both years. The weighted stakeholder breakdown is below: Percentage of Respondents FY 2016 FY 2013 Employee of a Ministry 38.30% 38.30% PMU/Consultant 3.70% 3.70% Local government 3.70% 3.70% Bilateral/Multilateral Agency 7.40% 7.40% Private Sector Organization 7.40% 7.40% Financial Sector/Private Bank 7.40% 7.40% NGO/CBO 11.10% 11.10% Media 9.90% 9.90% Independent Government Institution 6.20% 6.20% Academia/Research Institute/Think Tank 4.90% 4.90% A. General Issues facing Bhutan In general, would you say that Bhutan is headed in...? Percentage of Respondents FY 2016 FY 2013 The right direction 79.5% 81.6% The wrong direction 0.0% 2.6% Not sure 20.5% 15.8% B. Overall Attitudes toward the World Bank Group year FY 2016 FY 2013 N Mean SD N Mean SD How familiar are you with the work of the World 80 6.23 2.08 116 5.96 2.16 Bank Group in Bhutan? (1-Not familiar at all, 10-Extremely familiar) year FY 2016 FY 2013 N Mean SD N Mean SD Overall, please rate your impression of the World 68 6.65 1.79 94 6.87 1.80 Bank Group’s effectiveness in Bhutan. (1-Not effective at all, 10-Very effective) year FY 2016 FY 2013 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s s taff is well prepared to help Bhutan 59 6.41 1.67 77 6.74 1.87 s olve its mos t complicated development challenges ? (1-To no degree at all, 10-To a very significant degree 20 Only those questions that were asked in the FY ‘13 and FY ’16 country opinion surveys, with similar response scales/options, are presented. 93 World Bank Group Country Opinion Survey 2016: Bhutan B. Overall Attitudes toward the World Bank Group (continued) year FY 2016 FY 2013 N Mean SD N Mean SD Overall, how would you rate the alignment of the World Bank Group’s program with Bhutan’s 59 6.63 1.44 91 6.98 1.79 development program and Gross National Happiness (GNH) approach? (1-Very low alignment, 10-Very high alignment) To what extent do you agree with the following statements about the World Bank Group’s work in Bhutan? (1-Strongly disagree, 10-Strongly agree) year FY 2016 FY 2013 N Mean SD N Mean SD Overall the World Bank Group currently plays a 74 7.01 1.79 111 7.68 1.66 relevant role in development in Bhutan* The World Bank Group’s work is aligned with what I consider the development priorities for 73 6.99 1.60 103 7.48 1.72 Bhutan *Significantly different between FY2016 and FY2013 To what extent is the World Bank Group an effective development partner in Bhutan, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) year FY 2016 FY 2013 N Mean SD N Mean SD Responsiveness to needs* 66 6.48 1.69 85 7.05 1.67 Flexibility (in terms of the institution’s products 55 5.71 1.94 84 6.19 1.86 and services) Flexibility (in terms of changing country 49 6.14 1.79 83 6.49 1.75 circumstances) Being inclusive 55 6.27 1.97 89 6.83 1.74 Openness (sharing data and other information) 61 6.43 2.02 88 7.01 1.81 Collaboration with the Government* 71 7.41 1.56 104 8.35 1.18 The speed in which it gets things accomplished 58 6.09 1.98 83 6.47 1.90 on the ground Ease of access to the people at the World Bank Group who are making decisions important to my 55 6.35 2.03 work Collaboration with civil society 46 5.15 2.29 Staff accessibility 60 6.38 2.16 88 6.56 2.20 Collaboration with other donors and development 54 6.56 1.74 76 6.93 1.68 partners Collaboration with the private sector 50 5.72 1.97 Straightforwardness and honesty 47 6.83 2.08 81 6.97 1.92 Treating clients and stakeholders in Bhutan with 58 7.07 1.91 92 7.70 1.75 respect* Being a long-term partner 61 7.75 1.64 *Significantly different between FY2016 and FY2013 94 World Bank Group Country Opinion Survey 2016: Bhutan C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Bhutan? (1-Not effective at all, 10-Very effective) year FY 2016 FY 2013 N Mean SD N Mean SD Gender equity 25 6.44 2.33 53 6.84 1.83 Information and communications technology 35 6.69 1.53 57 6.75 1.95 Transport 50 6.92 1.69 65 6.96 1.88 Urban development 56 7.52 1.57 81 7.59 1.45 Environmental sustainability 41 6.80 1.63 67 7.09 1.69 Regulatory framework 45 7.18 1.68 60 6.93 1.49 Poverty reduction 47 7.64 1.42 76 7.13 1.73 Anti corruption 20 5.55 2.24 41 6.15 2.39 Private sector development/Doing Business* 48 7.25 1.63 65 5.66 2.21 Foreign direct investment* 42 6.90 1.72 56 5.79 1.91 Tourism and cultural heritage 25 6.36 1.75 Economic growth 54 7.52 1.42 73 7.07 1.58 Disaster management 38 6.47 1.96 60 6.57 1.99 Public sector governance/reform 47 7.15 1.79 66 6.49 1.77 Job creation/employment 31 6.13 1.98 59 5.40 1.96 Financial markets 45 6.49 2.18 58 6.37 1.86 Equality of opportunity 29 6.28 2.09 48 5.74 2.02 Energy 32 6.19 1.89 49 5.95 1.93 Rural development 40 6.50 2.05 71 6.49 2.05 Global/regional integration and connectivity/trade 37 6.38 1.60 43 6.22 1.71 corridor development Food security 27 6.44 1.89 54 5.99 2.15 Social protection 23 5.96 2.08 47 5.38 2.41 Climate change 35 6.54 1.74 57 6.91 1.56 Agricultural development 32 6.50 2.02 57 6.53 1.76 Natural resource management 26 6.04 2.18 43 5.56 2.14 Trade and exports* 36 6.56 1.75 53 5.73 1.69 *Significantly different between FY2016 and FY2013 year FY 2016 FY 2013 N Mean SD N Mean SD To what extent does the World Bank Group’s work 69 6.77 1.51 104 7.08 1.49 help to achieve development results in Bhutan? (1-To no degree at all, 10-To a very significant degree) 95 World Bank Group Country Opinion Survey 2016: Bhutan C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Bhutan? (1-Strongly disagree, 10-Strongly agree) year FY 2016 FY 2013 N Mean SD N Mean SD The World Bank Group's financial instruments 63 6.75 1.64 80 6.79 1.74 meet the needs of Bhutan The World Bank Group meets Bhutan’s needs for 62 6.65 1.62 75 6.20 1.90 knowledge services D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Percentage of Respondents FY 2016 FY 2013 Weekly 5.1% 7.9% Monthly 12.7% 6.1% A few times a year 48.1% 36.8% Rarely 22.8% 36.8% Never 11.4% 12.3% In Bhutan, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) year FY 2016 FY 2013 N Mean SD N Mean SD Are timely 50 6.58 2.10 86 6.44 1.68 Include appropriate level of stakeholder 59 6.64 1.92 91 6.40 2.08 involvement during preparation Lead to practical solutions 54 6.70 1.80 Are accessible (well written and easy to 61 7.34 1.83 94 6.95 1.80 understand) Are source of relevant information on global good 59 7.51 1.58 91 7.30 1.65 practices Are adequately disseminated 53 6.32 2.26 85 6.02 1.94 Are translated enough into local language 42 4.83 2.97 61 4.00 2.70 Are adaptable to Bhutan’s specific development 55 6.69 1.98 87 6.65 1.63 challenges and country circumstances year FY 2016 FY 2013 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work 64 6.97 1.68 101 6.94 1.61 and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 58 7.52 1.50 94 7.37 1.50 activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 96 World Bank Group Country Opinion Survey 2016: Bhutan E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) year FY 2016 FY 2013 N Mean SD N Mean SD The World Bank Group disburses funds promptly 49 6.88 1.75 70 6.86 1.99 The World Bank Group effectively monitors and 65 7.28 1.73 98 7.32 1.64 evaluates the projects and programs it supports The World Bank Group’s approvals and reviews 56 6.75 1.77 81 6.83 1.81 are done in a timely fashion The World Bank Group’s “Safeguard Policy” 46 7.02 1.99 67 6.58 1.81 requirements are reasonable The World Bank Group’s conditions on its lending 49 6.86 1.89 68 6.65 2.10 are reasonable The World Bank Group takes decisions quickly in 52 6.67 1.93 Bhutan Working with the World Bank Group increases 59 7.81 1.71 98 7.70 1.54 Bhutan's institutional capacity Where country systems are adequate, the World 52 7.08 2.07 67 6.95 2.03 Bank Group makes appropriate use of them The World Bank Group provides effective 57 7.32 1.69 83 7.18 1.85 implementation support F. Project/Program Related Issues To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) year FY 2016 FY 2013 N Mean SD N Mean SD The World Bank Group’s support to the urban 25 6.92 1.91 33 6.53 1.88 sector in Bhutan is cost-effective The level of the World Bank Group support to the 29 7.14 1.87 37 6.86 1.83 urban sector is appropriate The World Bank Group’s support to the urban sector in Bhutan is having a positive impact on 26 7.50 1.68 37 7.27 1.72 sustainable economic development The World Bank Group implementation support to 30 7.23 2.19 37 7.10 2.23 the urban sector is timely and responsive To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) year FY 2016 FY 2013 N Mean SD N Mean SD The World Bank Group’s support to the rural 21 6.05 1.99 22 6.66 2.03 sector in Bhutan is cost-effective The level of the World Bank Group support to the 24 5.54 2.13 29 6.48 1.96 rural sector is appropriate The World Bank Group’s support to the rural sector in Bhutan is having a positive impact on 22 6.23 1.88 30 7.11 1.48 sustainable economic development The World Bank Group implementation support to 23 6.57 2.41 28 6.56 1.62 the rural sector is timely and responsive 97 World Bank Group Country Opinion Survey 2016: Bhutan F. Project/Program Related Issues (continued) To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) year FY 2016 FY 2013 N Mean SD N Mean SD DPCs have been effective instruments of coordination for economic policy reforms between 32 7.09 1.53 48 6.96 1.49 and within government agencies and development partners DPCs have led to good economic policy and 31 7.06 1.91 50 6.81 1.81 institutional reforms The World Bank Group has provided good support for Bhutan to move to Country Systems for 29 7.55 1.68 50 7.28 1.55 donor projects H. Communication and Information Sharing Are you aware of the World Bank Group's Access to Information Policies under which the WBG will now disclose any information in its possession that is not a list of exceptions? Percentage of Respondents FY 2016 FY 2013 Yes 16.7% 16.7% No 83.3% 83.3% Have you requested information from the World Bank Group on its activities in the past year? Percentage of Respondents FY 2016 FY 2013 Yes 19.7% 11.8% No 80.3% 88.2% Were you able to obtain this information? Percentage of Respondents FY 2016 FY 2013 Yes 76.9% 73.3% No 23.1% 26.7% Do you have access to the Internet? Percentage of Respondents FY 2016 FY 2013 Yes 100.0% 100.0% No 0.0% 0.0% Do you use/have used the World Bank Group website? Percentage of Respondents FY 2016 FY 2013 Yes 75.0% 69.7% No 25.0% 30.3% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) year FY 2016 FY 2013 N Mean SD N Mean SD I find the World Bank Group’s websites easy to 57 7.68 1.57 74 6.71 1.74 navigate.* I find the information on the World Bank Group’s 56 7.93 1.37 72 7.20 1.69 websites useful.* When I need information from the World Bank 48 6.71 2.75 85 6.17 2.38 Group I know how to find it The World Bank Group is responsive to my 36 7.50 2.13 56 6.69 2.12 information requests and inquiries *Significantly different between FY2016 and FY2013 98 World Bank Group Country Opinion Survey 2016: Bhutan Appendix E: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally Which of the following describes most of your exposure to the World Bank Group in Bhutan? (Choose no more than TWO) collaborate/work with the World Bank Indicator Question Group in your country? Observer Use WB reports/data Engage in WB activities Collaborate Use WB website Not collaborating Collaborating with No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG the WBG Overall, please rate your impression of the World Bank 6.91 6.59 6.92 6.43 6.86 6.80 6.77 6.96 6.93 6.71 6.58 7.42 Group’s effectiveness in Bhutan. Overall the World Bank Group currently plays a relevant 7.00 7.06 7.03 7.00 7.12 6.89 7.02 7.04 6.94 7.14 6.83 7.46 role in development in Bhutan The World Bank Group’s work is aligned with what I 6.78 7.13 7.10 6.63 7.06 6.94 6.95 7.14 6.78 7.34 6.97 7.12 consider the development priorities for Bhutan Responsiveness to needs 5.76 6.91 6.73 5.56 6.49 6.48 6.57 6.32 6.30 6.77 6.29 6.88 Flexibility (in terms of the institution’s products and 5.21 6.18 6.07 4.67 5.71 6.00 5.94 5.55 5.89 5.73 5.61 6.29 services) Flexibility (in terms of changing country circumstances) 5.42 6.42 6.36 4.80 6.00 6.30 6.23 5.85 6.12 6.07 5.98 6.37 Being inclusive 5.93 6.30 6.29 5.36 6.17 6.08 6.21 6.00 5.90 6.48 6.00 6.43 Openness (sharing data and other information) 6.47 6.58 6.80 5.83 6.65 6.62 6.92 6.04 6.26 7.17 6.65 6.63 Collaboration with the Government 7.46 7.30 7.37 7.44 7.36 7.41 7.48 7.15 7.29 7.51 7.27 7.64 The speed in which it gets things accomplished on the 5.53 6.44 6.34 5.29 6.00 6.35 6.22 5.96 6.05 6.23 6.08 6.24 ground Ease of access to the people at the World Bank Group 5.52 6.84 6.68 5.00 6.42 6.46 6.63 6.08 6.00 6.97 6.38 6.55 who are making decisions important to my work Collaboration with civil society 4.67 5.29 5.25 4.42 5.35 4.72 5.24 4.74 4.78 5.87 4.92 5.35 Staff accessibility 5.78 6.75 6.66 5.27 6.48 6.39 6.69 6.00 6.13 6.87 6.35 6.64 Collaboration with other donors and development 6.15 6.63 6.61 5.70 6.43 6.52 6.48 6.45 6.49 6.43 6.26 6.90 partners Collaboration with the private sector 4.96 5.97 5.94 3.73 5.43 5.67 5.54 5.50 5.38 5.80 5.53 5.53 Straightforwardness and honesty 6.39 7.21 7.20 6.00 6.97 6.95 7.00 6.88 6.70 7.28 6.92 7.05 Treating clients and stakeholders in Bhutan with 7.11 7.29 7.28 7.17 7.09 7.58 7.53 6.68 6.94 7.59 7.30 7.18 respect Being a long-term partner 7.67 7.86 7.90 7.55 7.89 7.79 8.06 7.44 7.63 8.13 7.69 8.17 To what extent does the World Bank Group’s work help 6.63 6.86 6.94 6.33 6.77 6.90 6.85 6.77 6.85 6.77 6.61 7.28 to achieve development results in Bhutan? The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust 6.53 6.81 6.78 6.36 6.72 6.68 6.77 6.56 6.77 6.60 6.45 7.19 Funds, Program 4 Result, etc.) meet the needs of Bhutan The World Bank Group meets Bhutan’s needs for knowledge services (e.g., research, analysis, data, 6.56 6.53 6.67 6.07 6.55 6.58 6.65 6.35 6.50 6.66 6.46 6.76 technical assistance) The World Bank Group’s knowledge work and activities are adaptable to Bhutan’s specific development 6.62 6.68 6.80 6.18 6.93 6.32 6.65 6.78 6.39 7.11 6.78 6.52 challenges and country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities 6.97 7.02 7.06 6.86 7.06 6.96 7.00 7.08 7.14 6.88 6.94 7.22 make to development results in your country? Overall, how would you rate the technical quality of the 7.43 7.38 7.46 7.25 7.40 7.46 7.74 6.84 7.33 7.55 7.28 7.71 World Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in 6.25 6.89 6.88 5.25 6.64 6.68 6.82 6.32 6.55 6.76 6.59 6.82 Bhutan Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank Group 6.73 7.42 7.32 6.20 7.19 7.00 7.10 7.20 6.94 7.37 7.07 7.26 makes appropriate use of them Yellow highlight indicates significant difference between Yes and No means. 99 World Bank Group Country Opinion Survey 2016: Bhutan Appendix F: Bhutan FY 2016 Questionnaire World Bank Group Country Survey FY16 – Bhutan The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Bhutan or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Bhutan, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Bhutan. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING BHUTAN A1. In general would you say that Bhutan is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 100 World Bank Group Country Opinion Survey 2016: Bhutan SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Bhutan. Please identify which of the following you consider the most important development priorities in Bhutan? (Choose no more than THREE) Global/regional integration and connectivity/trade 1 17 Climate change (e.g., mitigation, adaptation) corridor development 2 Food security 18 Poverty reduction Public sector governance/ reform (i.e., government 3 effectiveness, public financial management, public 19 Transport (e.g., roads, bridges, transportation) expenditure, fiscal reform) Social protection (e.g., pensions, targeted social 4 20 Education assistance) 5 Gender equity 21 Agricultural development 6 Private sector development/Doing Business 22 Trade and exports 7 Foreign direct investment 23 Crime and violence 8 Urban development 24 Anti-corruption 9 Energy (including hydropower) 25 Law and justice (e.g., judicial system) 10 Job creation/employment 26 Regulatory framework 11 Rural development 27 Communicable/non-communicable diseases 12 Financial markets 28 Natural resource management (e.g., hydro, mining) 13 Water and sanitation 29 Economic growth 14 Environmental sustainability 30 Disaster management 15 Equality of opportunity (i.e., equity) 31 Information and communications technology 16 Health 32 Tourism and cultural heritage A3. The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty and achieving Gross National Happiness in Bhutan? (Choose no more than THREE) 1 Water and sanitation 17 Education 2 Equality of opportunity (i.e., equity) 18 Foreign direct investment 3 Rural development 19 Energy (including hydropower) Public sector governance/ reform (i.e., government 4 Climate change (e.g., mitigation, adaptation) 20 effectiveness, public financial management, public expenditure, fiscal system reform) Global/regional integration and connectivity/trade 5 21 Private sector development/Doing Business corridor development 6 Gender equity 22 Natural resource management (e.g., hydro, mining) 7 Economic growth 23 Environmental sustainability 8 Tourism and cultural heritage 24 Health 9 Regulatory framework 25 Agricultural development Social protection (e.g., pensions, targeted social 10 26 Disaster management assistance) 11 Law and justice (e.g., judicial system) 27 Job creation/employment 12 Transport (e.g., roads, bridges, transportation) 28 Financial markets 13 Crime and violence 29 Trade and exports 14 Communicable/non-communicable diseases 30 Food security 15 Information and communications technology 31 Urban development 16 Anti-corruption 101 World Bank Group Country Opinion Survey 2016: Bhutan SECTION A: GENERAL ISSUES A4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Bhutan? (Choose no more than TWO) 1 Consistent economic growth 2 More reliable social safety net 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Better employment/business/trade opportunities for young people 11 Better employment/business/trade opportunities for women 12 Greater equity of fiscal policy 13 Education and training that better ensure job opportunity 14 Better quality public services 15 Other (please specify):_____________________________________ A5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Bhutan? (Select only ONE response) 1 A very big problem 2 A moderately big problem 3 A small problem 4 Not a problem at all 5 Don’t know A6. In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem? (Select only ONE response) 1 A very serious problem 2 A somewhat serious problem 3 Not too serious problem 4 Not a problem 5 Don’t know PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 102 World Bank Group Country Opinion Survey 2016: Bhutan SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Bhutan? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Bhutan. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Bhutan solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank Group can have the most impact on development results in Bhutan, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Bhutan? (Choose no more than THREE) 1 Health 17 Economic growth 2 Crime and violence 18 Private sector development/Doing Business 3 Transport (e.g., roads, bridges, transportation) 19 Water and sanitation 4 Agricultural development 20 Food security 5 Tourism and cultural heritage 21 Climate change (e.g., mitigation, adaptation) 6 Job creation/employment 22 Information and communications technology Public sector governance/ reform (i.e., government 7 effectiveness, public financial management, public 23 Trade and exports expenditure, fiscal system reform) Social protection (e.g., pensions, targeted social 8 24 Equality of opportunity (i.e., equity) assistance) 9 Rural development 25 Law and justice (e.g., judicial system) 10 Foreign direct investment 26 Regulatory framework 11 Education 27 Communicable/non-communicable diseases 12 Energy (including hydropower) 28 Natural resource management (e.g., hydro, mining) 13 Gender equity 29 Poverty reduction 14 Financial markets 30 Anti corruption 15 Urban development 31 Disaster management Global/regional integration and connectivity/trade 16 Environmental sustainability 32 corridor development B5. Overall, how would you rate the alignment of the World Bank Group’s program with Bhutan’s development program and Gross National Happiness (GNH) approach? 1 2 3 4 5 6 7 8 9 10  Very low Very high Don't know alignment alignment 103 World Bank Group Country Opinion Survey 2016: Bhutan SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B6. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Bhutan? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Policy advice, studies, analyses   2 Data and statistics   3 Convening/Facilitating   4 Financial resources   5 Capacity development   6 Technical assistance   Help to bring discipline/effective supervision to 7   implementation of investment projects 8 Mobilizing third party financial resources   9 Donor coordination   Linkage to non-Bank expertise (i.e., South-South 10   knowledge sharing) 11 Other (please specify): ________________________   B7. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Bhutan? (Choose no more than TWO) 1 Too influenced by developed countries 2 Not exploring alternative policy options 3 Not collaborating enough with stakeholders outside the Government 4 Its advice and strategies do not lend themselves to practical problem solving 5 Not enough public disclosure of its work 6 Arrogant in its approach 7 Not client focused 8 The credibility of its knowledge/data 9 World Bank Group’s processes too complex 10 Not willing to honestly criticize policies and reform efforts in the country 11 Staff too inaccessible 12 Imposing technocratic solutions without regard to political realities 13 World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and procedures) 14 Not aligned with other donors’ work 15 Not aligned with country priorities 16 Not adequately sensitive to political/social realities in Bhutan 17 Other (please specify): __________________________________________________ 18 Don’t know 104 World Bank Group Country Opinion Survey 2016: Bhutan SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B8. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Bhutan? (Choose no more than TWO) 1 Trust Fund management 2 Knowledge products/services (analytical work, studies, surveys, etc.) 3 Capacity development 4 Technical assistance (advice, best practice, international experience, etc.) 5 Investment lending (financing specific projects) 6 Policy based lending / budget support to the Government 7 Multi-sectoral approaches 8 Other (please specify): __________________________________________________ 9 Don’t know B9. To what extent do you believe that the World Bank Group’s work and support help the poorest in Bhutan? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know B10. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Parliament 7 NGOs/Community Based Organizations (CBOs) 2 Donor community 8 Youth/university groups 3 Media 9 Beneficiaries 4 Local Government 10 Foundations 5 Private sector 11 Other (please specify): _____________________ 6 Academia/think tanks/research institutes 12 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Bhutan? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B11 1 2 3 4 5 6 7 8 9 10  relevant role in development in Bhutan The World Bank Group’s work is aligned with what I B12 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Bhutan 105 World Bank Group Country Opinion Survey 2016: Bhutan SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Bhutan, in terms of each of the following? To no To a very Don't degree at significant know all degree B13 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B14 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B15 1 2 3 4 5 6 7 8 9 10  circumstances) B16 Being inclusive 1 2 3 4 5 6 7 8 9 10  B17 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B18 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B19 1 2 3 4 5 6 7 8 9 10  the ground Ease of access to the people at the World Bank B20 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10  work B21 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B22 Staff accessibility 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development B23 1 2 3 4 5 6 7 8 9 10  partners B24 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  B25 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in Bhutan with B26 1 2 3 4 5 6 7 8 9 10  respect B27 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  B28. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The Government works inefficiently 2 Poor donor coordination 3 The World Bank Group is not sensitive enough to political/social realities on the ground 4 Lack of/inadequate levels of capacity in Government 5 There is not an adequate level of citizen/civil society participation 6 The World Bank Group works too slowly 7 The World Bank Group does not do adequate follow through/follow-up 8 Political pressures and obstacles 9 Reforms are not well thought out in light of country challenges 10 Other (please specify): ________________________________________ 106 World Bank Group Country Opinion Survey 2016: Bhutan SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Bhutan? Not important Very Don't at all important know 1 Crime and violence 1 2 3 4 5 6 7 8 9 10  2 Financial markets 1 2 3 4 5 6 7 8 9 10  3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  4 Anti corruption 1 2 3 4 5 6 7 8 9 10  5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10  6 Urban development 1 2 3 4 5 6 7 8 9 10  7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  8 Trade and exports 1 2 3 4 5 6 7 8 9 10  9 Information and communications technology 1 2 3 4 5 6 7 8 9 10  10 Poverty reduction 1 2 3 4 5 6 7 8 9 10  11 Gender equity 1 2 3 4 5 6 7 8 9 10  12 Private sector development/Doing Business 1 2 3 4 5 6 7 8 9 10  13 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  14 Water and sanitation 1 2 3 4 5 6 7 8 9 10  15 Regulatory framework 1 2 3 4 5 6 7 8 9 10  16 Economic growth 1 2 3 4 5 6 7 8 9 10  17 Energy (including hydropower) 1 2 3 4 5 6 7 8 9 10  18 Disaster management 1 2 3 4 5 6 7 8 9 10  Public sector governance/ reform (i.e., government 19 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 20 Job creation/employment 1 2 3 4 5 6 7 8 9 10  21 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10  22 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 23 1 2 3 4 5 6 7 8 9 10  assistance) 24 Rural development 1 2 3 4 5 6 7 8 9 10  Global/regional integration and connectivity/trade 25 1 2 3 4 5 6 7 8 9 10  corridor development 26 Food security 1 2 3 4 5 6 7 8 9 10  27 Natural resource management (e.g., hydro, mining) 1 2 3 4 5 6 7 8 9 10  28 Health 1 2 3 4 5 6 7 8 9 10  29 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  30 Agricultural development 1 2 3 4 5 6 7 8 9 10  31 Tourism and cultural heritage 1 2 3 4 5 6 7 8 9 10  32 Education 1 2 3 4 5 6 7 8 9 10  107 World Bank Group Country Opinion Survey 2016: Bhutan SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Bhutan? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know 1 Gender equity 1 2 3 4 5 6 7 8 9 10  2 Information and communications technology 1 2 3 4 5 6 7 8 9 10  3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  4 Urban development 1 2 3 4 5 6 7 8 9 10  5 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  6 Regulatory framework 1 2 3 4 5 6 7 8 9 10  7 Poverty reduction 1 2 3 4 5 6 7 8 9 10  8 Anti corruption 1 2 3 4 5 6 7 8 9 10  9 Private sector development/Doing Business 1 2 3 4 5 6 7 8 9 10  10 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  11 Tourism and cultural heritage 1 2 3 4 5 6 7 8 9 10  12 Economic growth 1 2 3 4 5 6 7 8 9 10  13 Disaster management 1 2 3 4 5 6 7 8 9 10  Public sector governance/ reform (i.e., government 14 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 15 Job creation/employment 1 2 3 4 5 6 7 8 9 10  16 Financial markets 1 2 3 4 5 6 7 8 9 10  17 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  18 Energy (including hydropower) 1 2 3 4 5 6 7 8 9 10  19 Rural development 1 2 3 4 5 6 7 8 9 10  Global/regional integration and connectivity/trade 20 1 2 3 4 5 6 7 8 9 10  corridor development 21 Food security 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 22 1 2 3 4 5 6 7 8 9 10  assistance) 23 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  24 Agricultural development 1 2 3 4 5 6 7 8 9 10  25 Natural resource management (e.g., hydro, mining) 1 2 3 4 5 6 7 8 9 10  26 Trade and exports 1 2 3 4 5 6 7 8 9 10  108 World Bank Group Country Opinion Survey 2016: Bhutan SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. To what extent does the World Bank Group’s work help to achieve development results in Bhutan? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Bhutan? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, C4 Development Policy Loan, Trust Funds, 1 2 3 4 5 6 7 8 9 10  Program 4 Result, etc.) meet the needs of Bhutan The World Bank Group meets Bhutan’s C5 needs for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10  analysis, data, technical assistance) C6. To what extent do you believe the World Bank Group measures and corrects its work in real time in Bhutan? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 109 World Bank Group Country Opinion Survey 2016: Bhutan SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Bhutan, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no To a very Don't degree at significant know all degree D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D5 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on global D6 1 2 3 4 5 6 7 8 9 10  good practices D7 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D8 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Bhutan’s specific D9 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D10. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D11. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 110 World Bank Group Country Opinion Survey 2016: Bhutan SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10  in Bhutan Working with the World Bank Group increases E7 1 2 3 4 5 6 7 8 9 10  Bhutan’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the E8 1 2 3 4 5 6 7 8 9 10  World Bank Group makes appropriate use of them The World Bank Group provides effective E9 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) E10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Bhutan? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree E11. Which of the following best describes the World Bank Group’s support in Bhutan? (Select only one response) The World Bank Group is sufficiently selective and focuses on the most important development challenges in 1 Bhutan The World Bank Group is not sufficiently selective in Bhutan, and it is involved in too many areas of 2 development. 3 Don’t know 111 World Bank Group Country Opinion Survey 2016: Bhutan SECTION F: PROJECT/PROGRAM RELATED ISSUES The following section should be filled out only by respondents who have/have had knowledge, experience and/or involvement in the implementation of the World Bank Group programs and/or projects. URBAN PROJECT To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group’s support to the urban F1 1 2 3 4 5 6 7 8 9 10  sector in Bhutan is cost-effective The level of the World Bank Group support to F2 1 2 3 4 5 6 7 8 9 10  the urban sector is appropriate The World Bank Group’s support to the urban F3 sector in Bhutan is having a positive impact 1 2 3 4 5 6 7 8 9 10  on sustainable economic development The World Bank Group implementation F4 support to the urban sector is timely and 1 2 3 4 5 6 7 8 9 10  responsive RURAL PROJECT To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group’s support to the rural F5 1 2 3 4 5 6 7 8 9 10  sector in Bhutan is cost-effective The level of the World Bank Group support to F6 1 2 3 4 5 6 7 8 9 10  the rural sector is appropriate The World Bank Group’s support to the rural F7 sector in Bhutan is having a positive impact 1 2 3 4 5 6 7 8 9 10  on sustainable economic development The World Bank Group implementation F8 support to the rural sector is timely and 1 2 3 4 5 6 7 8 9 10  responsive 112 World Bank Group Country Opinion Survey 2016: Bhutan SECTION F: PROJECT/PROGRAM RELATED ISSUES WORLD BANK GROUP DEVELOPMENT POLICY CREDIT (DPC) PROGRAM (BUDGET FINANCING IN SUPPORT OF POLICY REFORMS) To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know DPCs have been effective instruments of coordination for economic policy reforms F9 1 2 3 4 5 6 7 8 9 10  between and within government agencies and development partners DPCs have led to good economic policy and F10 1 2 3 4 5 6 7 8 9 10  institutional reforms The World Bank Group has provided good F11 support for Bhutan to move to Country 1 2 3 4 5 6 7 8 9 10  Systems for donor projects THE DOING BUSINESS TECHINICAL ASSISTANCE The World Bank Group has been providing TA to improve the Doing Business environment in Bhutan. To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group’s support to F12 improving the Doing Business environment is 1 2 3 4 5 6 7 8 9 10  effective The level of the World Bank Group support to F13 1 2 3 4 5 6 7 8 9 10  improving Doing Business is appropriate The World Bank Group’s support to F14 improving the Doing Business environment in 1 2 3 4 5 6 7 8 9 10  Bhutan is having a positive impact The World Bank Group implementation F15 support improving Doing Business is timely 1 2 3 4 5 6 7 8 9 10  and responsive 113 World Bank Group Country Opinion Survey 2016: Bhutan SECTION G: THE FUTURE ROLE OF THE WORLD BANK GROUP IN BHUTAN G1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Bhutan? (Choose no more than TWO) 1 Offer more innovative financial products 2 Ensure greater selectivity in its work 3 Provide more adequate data/knowledge/statistics/figures on Bhutan’s economy 4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 5 Reach out more to groups outside of Government 6 Increase the level of capacity development in the country 7 Improve the quality of its experts as related to Bhutan’s specific challenges 8 Offer more innovative knowledge services 9 Collaborate more effectively with Government clients (e.g., national, state, local) 10 Work faster 11 Reduce the complexity of obtaining World Bank Group financing 12 Increase availability of Reimbursable Advisory Services (RAS) 13 Other (please specify): ______________________________________________ G2. When considering the combination of services that the World Bank Group offers in Bhutan, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Bhutan? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Bhutan 6 Don’t know 114 World Bank Group Country Opinion Survey 2016: Bhutan SECTION H: COMMUNICATION AND INFORMATION SHARING H1. How do you get most of your information about economic and social development issues in Bhutan? (Choose no more than TWO) Social media (e.g., Facebook, blogs, Twitter, 1 6 International television YouTube, Flickr) 2 International newspapers 7 Local newspapers 3 Local radio 8 Internet 4 International radio 9 Periodicals 5 Local television 10 Other (please specify): ____________________ H2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Direct contact with World Bank Group (i.e., face 1 5 World Bank Group’s website to face meetings/discussions) Social media (e.g., Facebook, blogs, Twitter, 2 Mobile phones 6 YouTube, Flickr) World Bank Group’s 3 7 e-Newsletters seminars/workshops/conferences World Bank Group’s publications and other 4 8 Other (please specify): ____________________ written materials Are you aware of the World Bank Group's Access to Information Policies under which the H3 World Bank Group discloses any information in its possession that is not on a list of Yes No exceptions? (If YES please go to Question H4; if NO please go to H5) H4. If yes, from which of the following sources did you learn about the World Bank Group's Access to Information Policies? (Select only ONE response) 1 World Bank Group’s seminars/workshops/conferences 2 World Bank Group’s website 3 World Bank Group’s e-Newsletters 4 News/Media 5 Colleagues/Friends/Peer organizations 6 Other (please specify): _____________________ Have you requested information from the World Bank Group on its activities in the past H5 Yes No year? (If YES please go to Question H6; if NO please go to H7) H6 Were you able to obtain this information? Yes No H7 Do you have access to the Internet? Yes No H8 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., Facebook, blogs, H9 Yes No Twitter, YouTube, and Flickr)? 115 World Bank Group Country Opinion Survey 2016: Bhutan SECTION H: COMMUNICATION AND INFORMATION SHARING H10. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/WiFi 2 Dial-up Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to H11 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s H12 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., H13 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution When I need information from the World Bank Group I H14 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10  them, etc.) The World Bank Group is responsive to my information H15 1 2 3 4 5 6 7 8 9 10  requests and inquiries 116 World Bank Group Country Opinion Survey 2016: Bhutan SECTION I: BACKGROUND INFORMATION I1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Regulatory 3 Office of Parliamentarian 13 Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial 4 14 Trade Union Department or Implementation Agency Project Management Unit (PMU) overseeing implementation of project/ 5 15 Faith-Based Group Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Private Foundation 19 Other (please specify): ________________________ 10 Financial Sector/Private Bank I2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate Change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets I3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? (Select only ONE response) 1 Yes 2 No 117 World Bank Group Country Opinion Survey 2016: Bhutan SECTION I: BACKGROUND INFORMATION I4. Which of the following agencies of the World Bank Group do you primarily engage with in Bhutan? (Select only ONE response) 1 The World Bank (IDA) 2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ I5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question I6; If NO please go to I7) 1 Yes 2 No I6. If yes, what was your view of how the two institutions work together in Bhutan? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know I7. Which of the following describes most of your exposure to the World Bank Group in Bhutan? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. I8. What’s your gender? 1 Female 2 Male I9. Which best represents your geographic location? 1 Thimphu 2 East 3 West 4 Central 5 South Thank you for completing the survey! 118