World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries FY 2018 Gulf Cooperation Council (GCC) Countries Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 June 2018 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries Acknowledgements The GCC Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG), led by Sharon Felzer (Senior Communications Officer, Head of PORG). Svetlana Markova, Jessica Cameron, and Jing Guo oversaw design, reporting, and analysis. Antonina Redko, Calita Woods, Dania Mendoza, and Noreen Wambui provided data support. PORG acknowledges the significant contribution from the Kuwait and GCC country teams and the independent fielding agency ARA Research & Consultancy. In particular, PORG is grateful for the support from Maher Abu-Taleb (Senior Operations Officer), Reyadh Faras (Operations Officer), Larisa Marquez (Operations Officer), and Anter Fateh Almasoudy (Program Assistant) who coordinated the survey related activities. 1 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing XXXX .........................................................8 V. Overall Attitudes toward the World Bank Group .......................14 VI. Sectoral Effectiveness................................................................24 VII. How the World Bank Group Operates .......................................26 VIII. World Bank Group’s Knowledge and Instruments .....................30 IX. The Future Role of the World Bank Group in XXXX ....................36 X. Communication and Outreach ..................................................43 XI. Appendices ................................................................................47 2 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in XXXX1 perceive the WBG. The survey explored: ▪ General Issues Facing XXXX ▪ Overall Attitudes toward the World Bank Group ▪ World Bank Group’s Effectiveness and Results ▪ The World Bank Group’s Knowledge Work and Activities ▪ Working with the World Bank Group ▪ The Future Role of the World Bank Group in XXXX ▪ Communication and Information Sharing ▪ Background Information II. Methodology From February to April 2018, 711 stakeholders of the WBG in four GCC countries (109 in Bahrain; 269 in Kuwait; 173 in Oman, and 160 in UAE) were invited to provide their opinions on the WBG’s work in the country by participating in a Country Opinion Survey. Participants were drawn from the Office of a Minister; Office of a Parliamentarian; employees of ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG activities and consultants/contractors working on WBG- supported activities; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs and community-based organizations (CBOs); the media; independent government institutions; chambers of commerce; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 260 stakeholders participated in the survey (37% response rate); 39 were located in Bahrain (36% response rate), 119 in Kuwait (44% response rate), 58 in Oman (34% response rate), and 58 in UAE (28% response rate). Respondents completed the questionnaires via the online survey platform, Qualtrics. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY ’15 (response rate was 29%, N=231). The data were weighted to reach similar stakeholder compositions across both survey years, allowing for more statistically reliable comparisons. Note, stakeholders who identified themselves as “Other” in the stakeholder category options were not included in these comparisons. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY ’15 COS report and the non-weighted data presented in this report. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix E (see page 102). 1 Throughout this report, XXXX refers to the individual country, either Bahrain, Kuwait, Oman, or United Arab Emirates, referred to in the individual Country Opinion Survey. 3 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries III. Demographics of the Sample Current Position ▪ For further analyses, the few respondents from PMUs/Consultants on WBG-supported activities were combined with employees of ministries, respondents from the financial sector/private banks were combined with those from private sector organizations; and respondents from NGOs/CBOs, private foundations, and chambers of commerce were combined into one Civil Society Organization (CSO) category. The small number of respondents from the Office of a Parliamentarian, bilateral/multilateral agencies, the media, and the judiciary branch were included in the “Other” category. 4 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries III. Demographics of the Sample (continued) Area of Primary Specialization 5 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries III. Demographics of the Sample (continued) Geographic Locations ▪ A complete breakdown of responding by specific countries can be found in Appendix C (page 81). Exposure to Agencies within the World Bank Group 6 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries III. Demographics of the Sample (continued) Familiarity with the World Bank Group ▪ Year comparison: Respondents in this year’s Country Survey indicated statistically similar levels of familiarity with the WBG (weighted mean rating = 5.6) compared to respondents from the FY ‘15 Country Survey (weighted mean rating = 5.1). ▪ Stakeholders: Respondents from the office of Minister and employees of ministries/ PMUs/Consultants on WBG-supported projects indicated the highest levels of familiarity with the WBG whereas respondents from the private sector/financial sector/private banks indicated significantly lower levels of familiarity. ▪ Collaboration: Respondents who collaborate with the WBG indicated significantly higher levels of familiarity with the WBG (mean rating = 6.9) compared to respondents who do not collaborate with the WBG (mean rating = 4.6). ▪ Impact of Familiarity: Respondents’ ratings of familiarity with the WBG were strongly, significantly correlated with their ratings of the WBG’s overall effectiveness in XXXX, and moderately, significantly correlated with their ratings of the extent to which the WBG’s work helps to achieve development results and the extent to which the WBG plays a relevant role in development in XXXX. 7 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries IV. General Issues Facing XXXX Headed in the Right Direction ▪ Year comparison: The majority of respondents in the FY ‘15 Country Survey indicated that they thought their country was headed in the right direction (69%), statistically similar to respondents in this year’s Country Survey. 8 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries IV. General Issues Facing XXXX (continued) Development Priority in Four GCC Countries (aggregate percentages) ▪ Year comparison: Respondents in the FY ‘15 Country Survey were provided with a list of development priorities and asked to identify what they consider the most important development priorities in their countries. The quality of education (40%), economic growth and diversification of income (39%), and public sector governance/reform (36%) were indicated as the most important development priorities. 9 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries IV. General Issues Facing XXXX (continued) Top 15 Development Priorities by Country 10 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries IV. General Issues Facing XXXX (continued) Factors Contributing to “Shared Prosperity” ▪ Year comparison: In the FY’15 Country Survey, respondents indicated that shared prosperity would be best achieved through better employment opportunities for young people (39%), better entrepreneurial opportunities (34%), and better quality education and training that better ensure job opportunity (33%). 11 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries IV. General Issues Facing XXXX (continued) Factors Contributing to “Shared Prosperity” by Country 12 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries IV. General Issues Facing XXXX (continued) Global Climate Change Childhood Development is a Priority 13 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts (aggregate percentages) ▪ Year comparison: Respondents in the FY ‘15 Country Survey indicated that they attributed slow or failed WBG-assisted reform efforts to an inadequate level of capacity in Government (23%), poor development partner coordination (22%), an inadequate level of citizen/civil society participation (22%), the WBG not doing adequate follow through/follow-up (20%), reforms not being well thought out in light of country challenges (20%), the WBG not being sensitive enough to political/social realities on the ground (19%), political pressures and obstacles (18%), and the Government working inefficiently (16%). 14 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries V. Overall Attitudes toward the World Bank Group (continued) Attributing Failed/Slow Reform Efforts by Country 15 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness (Indicator Question) ▪ Year comparison: Respondents in this year’s Country Survey gave statistically similar ratings for the WBG’s effectiveness (weighted mean rating = 5.7) compared to respondents from the FY ‘15 Country Survey (weighted mean rating = 5.6). ▪ Collaboration: Respondents who collaborate with the WBG gave significantly higher ratings for the WBG’s effectiveness (mean rating = 6.6) compared to respondents who do not collaborate with the WBG (mean rating = 4.9). 16 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries V. Overall Attitudes toward the World Bank Group (continued) Achieving Development Results (Indicator Question) ▪ Year comparison: Respondents in this year’s Country Survey gave statistically similar ratings for the extent to which the WBG achieves development results (weighted mean = 5.7) compared to respondents from the FY ‘15 Country Survey (weighted mean = 6.0). ▪ Collaboration: Respondents who collaborate with the WBG gave significantly higher ratings for the extent to which the WBG achieves development results (mean rating = 6.3) compared to respondents who do not collaborate with the WBG (mean rating = 5.1). 17 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries V. Overall Attitudes toward the World Bank Group (continued) WBG Staff Preparedness ▪ Year comparison: Respondents in this year’s Country Survey gave statistically similar ratings for the WBG’s staff being well prepared (weighted mean = 6.3) compared to respondents from the FY ‘15 Country Survey (weighted mean = 6.2). ▪ Collaboration: Respondents who collaborate with the WBG gave significantly higher ratings for the WBG’s staff being well prepared (mean rating = 6.9) compared to respondents who do not collaborate with the WBG (mean rating = 5.6). 18 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups ▪ Location: Respondents across all four GCC countries gave statistically similar mean ratings for the aggregated responses to the twenty-six COS indicator questions. ▪ Stakeholders: Respondents across all stakeholder groups gave statistically similar mean ratings for the aggregated responses to the twenty-six COS indicator questions. 19 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries V. Overall Attitudes toward the World Bank Group (continued) Greatest Value ▪ Year comparison: Respondents in the FY ‘15 Country Survey indicated that the WBG’s greatest values were its policy advice, studies, analyses (47%), advisory services and technical assistance (39%), capacity development (36%), and implementation support (31%). 20 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries V. Overall Attitudes toward the World Bank Group (continued) Capacity Building ▪ Year comparison: Only capacity building related to policy design was asked in the FY ’15 Country Survey. Respondents in this year’s Country Survey gave statistically similar ratings for the importance of and the WBG’s effectiveness at policy design capacity building (weighted mean = 7.2 and 5.8, respectively) compared to respondents from the FY ‘15 Country Survey (weighted mean = 7.5 and 6.0, respectively). 21 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness (aggregate percentages) ▪ Year comparison: A plurality of respondents in the FY ‘15 Country Survey indicated that they didn’t know what the WBG’s greatest weaknesses were (31%). Those respondents who did indicate a weakness, indicated not enough public disclosure of its work (18%) and not collaborating enough with stakeholders outside the Government (16%). 22 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries V. Overall Attitudes toward the World Bank Group (continued) Greatest Weaknesses by Country 23 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries VI. Sectoral Effectiveness Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison 24 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries VI. Sectoral Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration 25 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries VII. How the World Bank Group Operates The World Bank Group’s Work in XXXX (aggregate mean ratings) ▪ Year comparison: Respondents in this year’s Country Survey had statistically similar levels of agreement that the WBG’s work is aligned with their development priorities and that the WBG currently plays a relevant role (weighted means = 5.7 and 5.5, respectively) compared to respondents from the FY ‘15 Country Survey (weighted means = 5.4 and 5.2, respectively). The World Bank Group’s Work by Country 26 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries VII. How the World Bank Group Operates (continued) Overall Perceptions ▪ Year comparison: Respondents in this year’s Country Survey had statistically similar levels of agreement across all of these aspects of the WBG’s work (see Appendix E for a full breakdown). ▪ Location: Respondents from the United Arab Emirates and Kuwait had significantly higher levels of agreement that the WBG’s “Safeguard Policy” requirements are reasonable (mean ratings = 6.8 and 6.5, respectively) compared to respondents from Oman and Bahrain (mean ratings = 5.2 and 5.1, respectively). ▪ Collaboration: Respondents who collaborate with the WBG had significantly higher levels of agreement that the WBG effectively monitors and evaluates its activities (mean rating = 6.6) compared to respondents who do not collaborate with the WBG (mean rating = 5.8). 27 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries VII. How the World Bank Group Operates (continued) Overall Perceptions: Technical Assistance/Advisory Work ▪ Year comparison: Respondents in this year’s Country Survey had statistically similar levels of agreement across all of these aspects of the WBG’s technical assistance/ advisory work (see Appendix E for a full breakdown). The WBG Promoting Private Public Partnerships ▪ Year comparison: Respondents in this year’s Country Survey gave statistically similar ratings for the WBG’s work promoting private public partnerships (weighted mean = 5.7) compared to respondents from the FY ‘15 Country Survey (weighted means = 5.7). 28 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner ▪ Year comparison: Respondents in this year’s Country Survey gave significantly lower ratings for the WBG’s collaboration with the Government (weighted mean = 6.8) compared to respondents from the FY ‘15 Country Survey (weighted means = 7.5). ▪ Location: Respondents from Kuwait tended to have the highest ratings regarding these aspects of the WBG whereas respondents from Oman and Bahrain tended to have significantly lower ratings (see Appendix C for a full breakdown). 29 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities 30 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting XXXX’s Knowledge Needs (Indicator Question) ▪ Year comparison: Respondents in this year’s Country Survey had statistically similar levels of agreement that the WBG’s knowledge services meets their needs (weighted mean rating = 6.0) compared to respondents from the FY ‘15 Country Survey (weighted mean rating = 6.0). ▪ Collaboration: Respondents who collaborate with the WBG had significantly higher levels of agreement that the WBG’s knowledge services meets their needs (mean rating = 6.5) compared to respondents who do not collaborate with the WBG (mean rating = 5.5). 31 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries VIII. World Bank Group’s Knowledge and Instruments (continued) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) ▪ Year comparison: Respondents in this year’s Country Survey had statistically similar ratings for the significance of the contribution of the WBG’s knowledge work and activities (weighted mean rating = 6.0) compared to respondents from the FY ‘15 Country Survey (weighted mean rating = 5.9). ▪ Collaboration: Respondents who collaborate with the WBG had significantly higher ratings for the significance of the contribution of the WBG’s knowledge work and activities (mean rating = 6.4) compared to respondents who do not collaborate with the WBG (mean rating = 5.5). Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) ▪ Year comparison: Respondents in this year’s Country Survey had statistically similar ratings for the technical quality of the WBG’s knowledge work and activities (weighted mean rating = 6.7) compared to respondents from the FY ‘15 Country Survey (weighted mean rating = 6.9). ▪ Collaboration: Respondents who collaborate with the WBG had significantly higher ratings for the technical quality of the WBG’s knowledge work and activities (mean rating = 7.1) compared to respondents who do not collaborate with the WBG (mean rating = 6.3). 32 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities 33 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities: Collaboration 34 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting XXXX’s Needs for Financial Instruments (Indicator Question) ▪ Collaboration: Respondents who collaborate with the WBG had significantly higher levels of agreement that the WBG’s financial instruments meets their needs (mean rating = 6.1) compared to respondents who do not collaborate with the WBG (mean rating = 4.9). WBG’s Reimbursable Advisory Services ▪ Year comparison: Respondents in this year’s Survey had statistically similar ratings that they received value for money from the WBG’s RAS (weighted mean rating = 5.3) compared to respondents from the FY ‘15 Country Survey (weighted mean rating = 5.4). ▪ Collaboration: Respondents who collaborate with the WBG had significantly higher ratings that they received value for money from the WBG’s RAS (mean rating = 6.0) compared to respondents who do not collaborate with the WBG (mean rating = 4.5). 35 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries IX. The Future Role of the World Bank Group in XXXX Making the World Bank Group of Greater Value ▪ Year comparison: Respondents in the FY ‘15 Country Survey indicated that, to make itself of greater value, the WBG should reduce provide more adequate data/knowledge/ statistics/figures on XXXX’s economy (41%), reach out more to groups outside of Government (30%), and increase the level of capacity development in the country (25%). ▪ Locations: Respondents across all four countries responded similarly, except in response to the WBG offering more innovative knowledge services. Respondents from the United Arab Emirates were significantly more likely to indicate that the WBG should offer more innovative knowledge services to make itself of greater value (38%) compared to respondents from Bahrain (13%), Kuwait (7%), and Oman (12%). 36 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries IX. The Future Role of the WBG in XXXX (continued) The World Bank Group Should Collaborate More with … ▪ Year comparison: Respondents in the FY ‘15 Country Survey indicated that the WBG should collaborate more with the private sector (42%) and academia/think tanks/research institutes (36%), followed by local/regional government (22%), youth/university groups (22%), and NGOs/CBOs (18%). 37 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries IX. The Future Role of the WBG in XXXX (continued) Where the WBG Should Focus its Resources (aggregate percentages) ▪ Year comparison: Respondents in the FY ‘15 Country Survey indicated that the WBG should focus its resources on public sector governance/reform (40%), economic growth and diversification of income (35%), quality of education (31%), and private sector development (29%). 38 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries IX. The Future Role of the WBG in XXXX (continued) Where the WBG Should Focus its Resources by Country 39 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries IX. The Future Role of the WBG in XXXX (continued) Future Combination of WBG Services ▪ Year comparison: Respondents in the FY ‘15 Country Survey indicated a statistically similar combination of services (knowledge products, 36%; don’t know 27%; financial services, 17%; and the combination is appropriate, 16%) compared to respondents in this year’s Country Survey. 40 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries IX. The Future Role of the WBG in XXXX (continued) WBG’s Local Presence ▪ Year comparison: Respondents in the FY ‘15 Country Survey indicated a statistically similar preference for the WBG to have more local presence (71%) compared to respondents in this year’s Country Survey. 41 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries IX. The Future Role of the WBG in XXXX (continued) Value of WBG Activities ▪ Year comparison: Respondents in the FY ‘15 Country Survey gave statistically similar ratings for the value of these WBG activities compared to respondents in this year’s Country Survey. 42 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 62) for all responses by stakeholder groups. General Information Sources ▪ Year comparison: Respondents in the FY ‘15 Country Survey indicated that they got most of their information from the Internet (60%), followed by local newspapers (40%), and to a lesser extent, international newspapers (22%), periodicals (21%), and social media (16%). 43 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries X. Communication and Outreach (continued) Preferred Information Sources ▪ Year comparison: Respondents in the FY ‘15 Country Survey indicated that they preferred to get their information from WBG seminars/workshops/conferences (47%), followed by e-Newsletters (37%), direct contact with WBG (32%), and WBG publications and other written materials (29%). 44 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries X. Communication and Outreach (continued) Access to Information ▪ Year comparison: Respondents in this year’s Country Survey indicated statistically similar rates of awareness for the WBG’s Access to Information Policies (weighted percentage of respondents, “Yes” = 28%) as respondents in the FY ‘15 Country Survey (weighted percentage of respondents, “Yes” = 20%). 45 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries X. Communication and Outreach (continued) The WBG Website Usage ▪ Year comparison: Respondents in this year’s Country Survey indicated statistically similar rates of usage of the WBG’s website (weighted percentage of respondents, “Yes” = 67%) as respondents in the FY ‘15 Country Survey (weighted percentage of respondents, “Yes” = 60%). Use of the WBG’s Social Media Channels 46 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries XI. Appendices A. Responses to All Questions across All Respondents...................... 48 B. Responses to All Questions by Stakeholder Groups ...................... 62 C. Responses to Indicator Questions by Country .............................. 81 D. Responses to Select Questions by Collaboration with WBG ......... 93 E. Responses to Select Questions by Year: 1. Aggregated Responses for Kuwait, Bahrain, Oman, and United Arab Emirates...................................................... 102 2. Responses for Kuwait ............................................................ 111 3. Responses for Bahrain, Oman, and United Arab Emirates ..... 120 F. Indicator Questions as a Function of Exposure to the WBG ........ 129 G. WBG Country Opinion Surveys FY18: 1. Kuwait ................................................................................... 130 2. Bahrain .................................................................................. 146 3. Oman ..................................................................................... 162 4. United Arab Emirates Questionnaires ................................... 178 47 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries Appendix A: Responses to All Questions across All Respondents (N=260) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing XXXX2 Percentage of Respondents 1. In general would you say that XXXX is headed in ...? (N=253) The right direction 62.5% The wrong direction 13.8% Not sure 23.7% 2. Listed below are a number of development priorities in XXXX. In your opinion, Importance how IMPORTANT are the following sectoral areas for the country’s development? (1-Not important at all, 10-Very important) N DK Mean SD 1. Social protection (e.g., pensions, targeted social assistance) 242 10 7.45 2.67 2. Gender equity 239 10 7.45 2.49 3. Private sector development 248 6 8.37 2.43 4. Education 240 8 8.55 2.69 5. Public sector governance/reform (i.e., government effectiveness, public financial 242 9 8.40 2.61 management, public expenditure, fiscal system reform) 6. Global/regional integration 238 10 7.35 2.36 7. Food security 243 7 7.52 2.73 8. Urban development 237 10 7.43 2.41 9. Energy 242 8 8.03 2.42 10. Water and sanitation 240 8 7.98 2.49 11. Pollution 235 11 7.69 2.56 12. Job creation/employment 239 9 8.18 2.66 13. Health 239 9 8.17 2.58 14. Financial markets 235 10 7.67 2.46 15. Transport (e.g., roads, bridges, transportation) 241 6 7.69 2.39 16. Agriculture 238 11 6.96 2.56 17. Trade and exports 232 13 7.75 2.43 18. Natural resource management (e.g., oil, gas, mining, solar energy) 239 10 8.23 2.51 19. Climate change (e.g., mitigation, adaptation) 236 10 7.28 2.68 20. Anti-Corruption 228 19 8.00 2.84 21. Judiciary reform 218 31 7.61 2.75 22. Economic growth 234 13 8.19 2.60 23. Disaster risk management 228 13 7.42 2.47 24. Equality of opportunity (i.e., social inclusion) 229 17 7.62 2.62 25. Non-communicable disease 224 24 6.92 2.57 26. Information and communications technology 241 7 7.95 2.43 2 XXXX refers to one of the four GCC countries (Kuwait, Bahrain, Oman, and United Arab Emirates) in which respondents were located when responding to the questionnaire. 48 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries A. General Issues Facing XXXX (continued) 3. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in XXXX? (Choose no Percentage of Respondents more than TWO) (Responses Combined; N=252) More diversified economic growth 43.3% Better quality education and training that better ensure job opportunity 38.1% Better employment opportunities for young people 36.5% Better entrepreneurial opportunities (i.e., to start small and medium sized 23.0% businesses) A growing middle class 14.3% Greater voice and participation for citizens to help ensure greater accountability 7.9% Better quality public services 6.3% Better opportunity for the poor expats who live in urban areas 4.8% Greater access to health and nutrition for citizens 4.4% More reliable social safety net 4.4% Greater access to micro-finance for the poor 3.6% Greater equity of fiscal policy 3.6% Better employment opportunities for women 3.2% Better energy efficiency 1.6% Other 1.6% 4. In your view, is climate change a very serious problem, somewhat serious, not Percentage of Respondents too serious, or not a problem in XXXX? (Select only ONE response) (N=251) A very serious problem 24.7% A somewhat serious problem 38.2% Not too serious problem 26.3% Not a problem 6.4% Don’t know 4.4% 5. In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an Percentage of Respondents important development priority in XXXX? (Select only ONE response) (N=252) A very important development priority 66.3% A moderately important development priority 18.3% A slightly important development priority 8.3% Not an important development priority 5.6% Don’t know 1.6% 49 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in 241 n/a 5.69 2.91 XXXX? (1-Not familiar at all, 10-Extremely familiar) Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s 194 49 5.77 2.45 effectiveness in XXXX. (1-Not effective at all, 10-Very effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help XXXX solve its most 187 57 6.30 2.54 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 4. When thinking about how the World Bank Group can have the most impact on development results in XXXX, in which sectors do you believe the World Bank Group should focus most of its technical assistance and knowledge Percentage of Respondents services in XXXX? (Choose no more than THREE) (Responses Combined; N=240) Education 45.4% Public sector governance/reform (i.e., government effectiveness, public financial 42.1% management, public expenditure, fiscal system reform) Private sector development 35.4% Economic growth 22.5% Anti-corruption 20.8% Job creation/employment 20.4% Social protection (e.g., pensions, targeted social assistance) 12.9% Financial markets 8.8% Health 8.3% Trade and exports 8.3% Global/regional integration 6.3% Transport (e.g., roads, bridges, transportation) 6.3% Natural resource management (e.g., oil, gas, mining, solar energy) 5.8% Energy 5.4% Judiciary reform 5.4% Equality of opportunity (i.e., social inclusion) 4.6% Climate change (e.g., mitigation, adaptation) 3.8% Gender equity 3.3% Agriculture 2.9% Information and communications technology 2.9% Water and sanitation 2.5% Pollution 2.5% Food security 2.1% 50 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=240) activity do you believe is of greatest VALUE and which activity is Greatest 2nd Greatest of second greatest value in XXXX? Value Value Combined Policy advice, studies, analyses 18.8% 19.8% 38.6% Capacity development 20.8% 16.0% 36.9% Advisory services and technical assistance 17.5% 18.1% 35.6% Implementation support 11.3% 16.0% 27.3% Data and statistics 11.7% 10.5% 22.2% Bringing together different groups of stakeholders 8.8% 7.6% 16.3% Promoting knowledge sharing 6.7% 7.6% 14.3% Development partners coordination 3.8% 3.4% 7.1% Other 0.8% 0.8% 1.7% 6. Which of the following do you identify as the World Bank Group’s grea test Percentage of Respondents WEAKNESSES in its work in XXXX? (Choose no more than TWO) (Responses Combined; N=239) Don’t know 23.0% Not willing to honestly criticize policies and reform efforts in the country 20.5% Not enough public disclosure of its work 13.8% Its advice and strategies do not lend themselves to practical problem solving 13.0% Not adequately sensitive to political/social realities in XXXX 11.3% Not aligned with country priorities 9.6% Too influenced by developed countries 8.4% Not sufficiently focused on results 8.4% Not collaborating enough with private sector 6.7% Not collaborating enough with civil society (including NGOs, CBOs, beneficiary 5.4% representatives) World Bank Group’s processes too slow 5.0% Not exploring alternative policy options 5.0% Other 5.0% World Bank Group’s processes too complex 4.6% Staff too inaccessible 2.9% Not adequately collaborating with organizations such as bilaterals, multilaterals, 2.9% trust funds, UN agencies Not in it for the long term 2.9% Arrogant in its approach 2.9% The credibility of its knowledge/data 1.7% How EFFECTIVE do you believe the World Bank Group is in terms of the capacity Effectiveness building work it does in each of the following areas in XXXX? (1-Not effective at all, 10-Very effective) N DK Mean SD 7. Policy design (for clarity and better incentives to achieve socio-economic 109 124 5.84 2.34 goals) 8. The private sector (related to institutional and policy change) 107 122 5.45 2.30 9. Technical capacity building 120 107 5.98 2.40 51 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries B. Overall Attitudes toward the World Bank Group (continued) When thinking about how to improve capacity building in XXXX to help ensure Importance better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) N DK Mean SD 10. Policy design (for clarity and better incentives to achieve socio-economic 144 85 7.24 2.62 goals) 11. The private sector (related to institutional and policy change) 132 89 7.18 2.60 12. Technical capacity building 148 75 7.55 2.63 13. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in Percentage of Respondents your country? (Choose no more than TWO) (Responses Combined; N=233) Private sector 48.9% Academia/think tanks/research institutes 46.8% Youth/university groups 20.6% Parliament 15.9% NGOs/Community Based Organizations 15.9% Beneficiaries 9.0% External partners 7.7% Media 7.7% Don’t know 5.2% Other 4.7% Foundations 2.1% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in XXXX? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 14. Overall the World Bank Group currently plays a relevant role in development 174 61 5.50 2.28 in XXXX* 15. The World Bank Group’s work is aligned with what I consider the 165 66 5.66 2.25 development priorities for XXXX* 52 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Mean Rating XXXX, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 16. Responsiveness to needs* 148 73 6.27 2.18 17. Flexibility (in terms of the institution’s products and services)* 140 82 6.16 2.30 18. Flexibility (in terms of changing country circumstances)* 135 88 5.79 2.26 19. Being inclusive* 138 83 6.20 2.32 20. Openness (sharing data and other information)* 160 61 6.55 2.44 21. Collaboration with the Government* 157 65 6.82 2.55 22. The speed in which it gets things accomplished on the ground* 149 72 5.94 2.34 23. Helping to bring discipline/effective supervision to implementation of 133 89 5.63 2.58 investment projects* 24. Collaboration with civil society* 118 105 5.47 2.66 25. Staff accessibility* 137 81 6.45 2.77 26. Collaboration with other donors and development partners* 110 109 6.14 2.44 27. Collaboration with the private sector* 113 103 5.60 2.57 28. Straightforwardness and honesty* 145 76 6.92 2.64 29. Treating clients and stakeholders in XXXX with respect* 148 71 7.72 2.70 30. Being a long-term partner* 155 66 7.11 2.70 31. To be a more effective development partner in XXXX, do you believe that Percentage of Respondents the World Bank Group should have…? (Select only ONE response) (N=225) More local presence 68.0% The current level of local presence is adequate 15.1% Don't know 12.9% Less local presence 4.0% 32. When World Bank Group assisted reform efforts fail or are slow to take place, Percentage of Respondents which of the following would you attribute this to? (Choose no more than TWO) (Responses Combined; N=212) Political pressures and obstacles 33.5% Reforms are not well thought out in light of country challenges 30.7% There is an inadequate level of private sector participation and support 19.3% The World Bank Group is not sensitive enough to political/social realities on the 15.6% ground Lack of/inadequate levels of capacity in Government 15.6% Poor coordination within the Government 14.6% There is not an adequate level of citizen/civil society participation 13.2% The World Bank Group does not provide the government with consistent support 9.4% throughout the reform effort Corruption 8.5% Poor coordination of development partners 8.0% Other 5.7% Poor coordination within the World Bank Group 3.3% 53 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved Importance in the following areas of development in XXXX? (1-Not important at all, 10-Very important) N DK Mean SD 1. Social protection (e.g., pensions, targeted social assistance) 186 29 5.89 2.88 2. Gender equity 182 30 5.84 2.77 3. Private sector development 192 22 7.57 2.60 4. Education 195 18 7.72 2.86 5. Public sector governance/reform (i.e., government effectiveness, public 194 22 7.71 2.82 financial management, public expenditure, fiscal system reform) 6. Global/regional integration 179 35 6.74 2.55 7. Food security 188 27 6.24 2.74 8. Urban development 185 30 6.11 2.67 9. Energy 187 27 6.75 2.72 10. Water and sanitation 186 29 6.65 2.69 11. Pollution 185 28 6.86 2.68 12. Job creation/employment 192 22 7.36 2.73 13. Health 188 26 7.15 2.81 14. Financial markets 183 30 7.09 2.53 15. Transport (e.g., roads, bridges, transportation) 187 24 6.53 2.70 16. Agriculture 179 32 6.12 2.60 17. Trade and exports 180 33 6.81 2.68 18. Natural resource management (e.g., oil, gas, mining, solar energy) 186 25 6.68 2.92 19. Climate change (e.g., mitigation, adaptation) 182 28 6.59 2.70 20. Anti-corruption 185 32 7.03 3.00 21. Judiciary reform 179 34 6.54 2.99 22. Economic growth 192 22 7.71 2.71 23. Disaster risk management 183 27 6.95 2.46 24. Equality of opportunity (i.e., social inclusion) 181 31 6.77 2.70 25. Non-communicable disease 177 36 5.94 2.60 26. Information and communications technology 187 26 7.06 2.68 54 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it Effectiveness does in the following areas of development in XXXX? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Social protection (e.g., pensions, targeted social assistance) 83 125 5.24 2.71 2. Gender equity 72 131 5.19 2.44 3. Private sector development 90 113 5.82 2.52 4. Education 99 102 5.90 2.68 5. Public sector governance/reform (i.e., government effectiveness, public 103 97 5.94 2.73 financial management, public expenditure, fiscal system reform) 6. Global/regional integration 77 123 5.74 2.52 7. Food security 79 121 5.30 2.49 8. Urban development 77 121 5.31 2.36 9. Energy 80 120 5.68 2.45 10. Water and sanitation 76 122 5.38 2.45 11. Pollution 77 121 5.34 2.45 12. Job creation/employment 85 115 5.22 2.65 13. Health 78 119 5.18 2.51 14. Financial markets 93 106 5.60 2.64 15. Transport (e.g., roads, bridges, transportation) 75 123 5.21 2.34 16. Agriculture 78 122 5.06 2.41 17. Trade and exports 73 123 5.56 2.64 18. Natural resource management (e.g., oil, gas, mining, solar energy) 80 118 5.38 2.47 19. Climate change (e.g., mitigation, adaptation) 81 118 5.60 2.48 20. Anti-corruption 81 120 5.17 2.99 21. Judiciary reform 77 122 5.19 2.98 22. Economic growth 94 105 6.00 2.97 23. Disaster risk management 76 123 5.49 2.51 24. Equality of opportunity (i.e., social inclusion) 71 126 5.03 2.68 25. Non-communicable disease 72 126 5.26 2.47 26. Information and communications technology 77 122 5.57 2.59 Achieving Development Results* N DK Mean SD 3. To what extent does the World Bank Group’s work help to achieve development 145 66 5.73 2.33 results in XXXX? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statement about the World Bank Group in XXXX? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 4. The World Bank Group’s financial instruments (i.e., Reimbursable Advisory 134 78 5.52 2.36 Services) meet the needs of XXXX* 5. The World Bank Group meets XXXX’s needs for knowledge services (e.g., 146 64 6.06 2.49 research, analysis, data, technical assistance)* Reimbursable Advisory Services (RAS) N DK Mean SD 6. To what extent do you believe that XXXX received value for money from the World Bank Group’s reimbursable advisory services (RAS)? (1-To no degree at all, 112 98 5.34 2.17 10-To a very significant degree) 55 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=205) Weekly 7.3% Monthly 15.1% A few times a year 34.6% Rarely 25.9% Never 17.1% In XXXX, to what extent do you believe that the World Bank Group’ s knowledge Degree work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 121 78 6.25 2.35 3. Include appropriate level of stakeholder involvement during preparation 112 86 6.34 2.32 4. Are relevant to XXXX’s social and economic development priorities 122 79 6.69 2.23 5. Lead to practical solutions 123 78 6.33 2.33 6. Are accessible (well written and easy to understand) 133 68 6.72 2.42 7. Are source of relevant information on global good practices 129 70 7.02 2.39 8. Are adequately disseminated 124 75 6.20 2.56 9. Are translated enough into Arabic 118 81 5.93 2.52 10. Are adaptable to XXXX’s specific development challenges and country 126 73 6.22 2.32 circumstances* Overall Evaluations N DK Mean SD 11. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country?* 153 50 6.02 2.23 (1-Not significant at all, 10-Very significant) 12. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?* 159 46 6.75 2.36 (1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent does each of the following aspects of the World Ban k Group’s Degree technical assistance/advisory work contribute to solving XXXX’s development challenges? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 1. Conceptualization (understanding and framing the problem) 138 59 6.51 2.44 2. Design (appraising and planning the solutions) 138 60 6.30 2.36 3. Implementation (executing, carrying out, monitoring and making appropriate 136 61 6.09 2.35 adjustments) 4. Evaluation (assessing the impact and results) 134 61 6.50 2.47 56 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries E. Working with the World Bank Group (continued) To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 5. The World Bank Group effectively monitors and evaluates the activities it 144 54 6.22 2.42 supports 6. The World Bank Group’s approvals and reviews are done in a timely fashion 129 67 6.30 2.37 7. The World Bank Group’s “Safeguard Policy” requirements are reasonable 106 89 5.96 2.54 8. The World Bank Group takes decisions quickly in XXXX* 100 96 5.84 2.19 9. Working with the World Bank Group increases XXXX’s institutional capacity 133 61 6.50 2.55 10. Where country systems (e.g., procurement, financial management, etc.) are 99 95 6.34 2.37 adequate, the World Bank Group makes appropriate use of them* 11. The World Bank Group provides effective implementation support 113 82 6.04 2.48 Private Public Partnerships N DK Mean SD 12. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in XXXX? (1-To no degree at all, 122 79 5.74 2.33 10-To a very significant degree) F. The Future Role of the World Bank Group in XXXX 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in XXXX? (Choose no more than TWO) (Responses Combined; N=199) Provide more adequate data/knowledge/statistics/figures on XXXX’s economy 36.2% Reach out more to groups outside of Government 32.7% Increase the level of capacity development in the country 30.7% Improve the quality of its visiting experts as related to XXXX’s specific challenges 20.1% Collaborate more effectively with Government clients 19.6% Offer more innovative knowledge services 14.1% Ensure greater selectivity in its work 11.6% Work faster 9.0% Increase availability of reimbursable advisory services (RAS) 8.0% Other 3.0% 2. When considering the combination of services that the World Bank Group offers in XXXX, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Percentage of Respondents XXXX? (Select only ONE response) (N=202) Knowledge products 27.2% Don’t know 20.8% The combination is appropriate for XXXX 20.3% Financial services to the private sector through IFC 18.8% Convening services 8.9% None of the above 4.0% 57 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries F. The Future Role of the World Bank Group in XXXX (continued) 3. When thinking about how the World Bank Group can add the most value in Importance XXXX, how important is each of the following activities? (1-Not important at all, 10-Very important) N DK Mean SD 1. Policy advice 171 28 7.50 2.50 2. Implementation assistance 176 22 7.52 2.69 3. Improving government effectiveness 173 23 7.82 2.53 4. Improving service delivery 168 31 7.41 2.55 5. Convening across government institutions 165 31 7.43 2.50 6. Convening between the government and groups outside of government (e.g., 169 30 7.56 2.59 private sector, NGOs, academia, media) 7. Stakeholder consultations 167 33 7.38 2.64 G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in XXXX? (Choose no more than TWO) (Responses Combined; N=204) Internet 68.1% Local newspapers 43.6% Social media (blogs, Facebook, Twitter, YouTube, Flickr) 25.5% International newspapers 16.7% Other 9.3% Local television 6.9% International television 6.4% Local radio 5.4% International radio 2.9% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=201) World Bank Group’s seminars/workshops/conferences 37.3% Direct contact with World Bank Group 34.8% World Bank Group’s website 33.3% e-Newsletters 28.9% World Bank Group’s publications and other written materials 20.9% Social media (blogs, Facebook, Twitter, YouTube, Flickr) 17.9% Mobile phones 7.0% Other 1.5% 3. Are you aware of the World Bank Group’s Access to Information Policy under which the Bank will now disclose any information in its possession that is not on Percentage of Respondents a list of exceptions? (N=203) Yes 27.6% No 72.4% Percentage of Respondents 4. Do you use/have you used the World Bank Group website? (N=204) Yes 66.7% No 33.3% 58 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries G. Communication and Information Sharing (continued) 5. Do you currently consult the World Bank Group social media sites (e.g., blogs, Percentage of Respondents Facebook, Twitter, YouTube, and Flickr)? (N=204) Yes 16.2% No 83.8% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 6. I find the World Bank Group’s websites easy to navigate. 140 62 6.99 2.10 7. I find the information on the World Bank Group’s websites useful. 139 61 7.52 2.10 8. The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, 71 127 6.61 2.54 YouTube, Flickr) are valuable sources of information about the institution H. Background Information 1. Which of the following best describes your current position? (Select only ONE Percentage of Respondents response) (N=258) Employee of a Ministry, Ministerial Department or Implementation Agency 30.6% Private Sector Organization 20.9% Independent Government Institution 11.2% Financial Sector/Private Bank 6.2% Office of Minister 5.8% Academia/Research Institute/Think Tank 5.0% Bilateral/Multilateral Agency 3.5% NGO/Community-Based Organization 3.5% Other 3.5% Media 2.7% PMU overseeing implementation of activity/ Consultant working on World Bank 2.3% Group supported activity Private Foundation 1.6% Chambers of Commerce 1.6% Parliament 0.8% Judiciary Branch 0.8% 59 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries H. Background Information (continued) 2. Please identify the primary specialization of your work. (Select only ONE Percentage of Respondents response) (N=255) Other 19.2% Finance and markets 17.6% Macroeconomics and fiscal management 9.8% Education 8.6% Generalist (specialized in multiple sectors) 8.2% Trade and competitiveness 7.8% Energy and extractives 5.9% Environment and natural resources 5.5% Governance 2.7% Public-private partnerships 2.4% Transport and ICT 2.0% Urban, and social development 2.0% Social protection and labor 1.6% Gender 1.6% Climate change 1.6% Health, nutrition, and population 1.2% Agriculture 1.2% Jobs 0.8% Water 0.4% Poverty 0.0% 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents (IBRD, IFC, or MIGA) in your country? (N=254) Yes 45.3% No 54.7% 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in XXXX? (Select only ONE response) (N=219) The World Bank (IBRD) 66.7% The International Finance Corporation (IFC) 8.7% The Multilateral Investment Guarantee Agency (MIGA) 0.5% Other 24.2% 5. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in XXXX? (Choose no more than TWO) (Responses Combined; N=245) Collaborate as part of my professional duties 41.2% Use World Bank Group reports/data 39.6% Use World Bank Group website for information, data, research, etc. 26.1% Observer 25.3% Engage in World Bank Group related/sponsored events/activities 22.4% Percentage of Respondents 6. What’s your gender? (N=258) Female 25.2% Male 74.8% 60 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries H. Background Information (continued) Percentage of Respondents 9. What’s your age? (N=258) 25 and under 0.4% 26-35 15.5% 36-45 26.0% 46-55 39.9% 56 and above 18.2% 61 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries Appendix B: Responses to All Questions by Stakeholder Groups3 Office of Minister N=15  Employee of a Ministry/ PMU/ Consultant on WBG Project N=85  Private Sector/ Financial Sector/ Private Bank N=70  CSO N=17  Independent Government Institution N=29  Academia/ Research Institute/ Think Tank N=13  Other N=29 A. General Issues facing XXXX In general would you say that XXXX is headed in ... ? Employee of a Ministry/ Private Sector/ Independent Office of PMU/ Consultant on WBG Financial Sector/ Government Academia/ Research Percentage of Respondents Minister Project Private Bank CSO Institution Institute/ Think Tank Other The right direction 85.7% 61.9% 58.6% 64.3% 69.0% 50.0% 58.6% The wrong direction 7.1% 7.1% 17.1% 21.4% 10.3% 25.0% 24.1% Not sure 7.1% 31.0% 24.3% 14.3% 20.7% 25.0% 17.2% 3 Only 258 respondents provided their current position. Thus, only these respondents were included in the analysis presented in this appendix. 62 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries A. General Issues facing XXXX (continued) Listed below are a number of development priorities in XXXX. In your opinion, how IMPORTANT are the following sectoral areas for the country’s development? (1-Not important at all, 10-Very important) Which of the following best describes your current position? Employee of a Ministry/ Private Sector/ Independent PMU/ Consultant on Financial Sector/ Government Academia/Research Office of Minister WBG Project Private Bank CSO Institution Institute/Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Social protection 15 6.80 3.80 79 7.90 2.63 67 7.24 2.54 15 6.73 3.08 26 7.23 2.42 12 7.75 2.60 27 7.56 2.47 Gender equity 14 7.07 2.76 79 7.46 2.49 66 7.74 2.23 13 7.31 3.20 28 7.18 2.52 12 6.67 3.39 26 7.62 2.28 Private sector development 15 6.93 3.86 82 8.62 2.06 65 8.54 2.25 16 7.75 3.55 28 8.50 2.30 12 8.42 2.39 29 8.24 2.26 Education 15 7.47 3.76 77 8.77 2.54 65 8.71 2.34 13 7.69 3.90 29 8.48 2.71 12 8.58 2.75 28 8.64 2.66 Public sector governance/reform 15 6.40 3.91 81 8.59 2.34 65 8.75 2.14 13 7.62 3.86 28 8.29 2.77 12 8.67 2.31 27 8.44 2.53 Global/regional integration* 15 5.40 3.04 73 7.73 2.28 67 7.43 2.38 16 7.06 2.67 27 7.04 2.03 12 7.42 1.93 27 7.67 2.11 Food security 14 6.07 3.99 79 8.08 2.38 67 7.42 2.74 16 6.75 3.49 26 7.58 2.30 12 7.50 2.61 28 7.36 2.77 Urban development 14 6.71 2.79 76 7.64 2.23 64 7.42 2.45 16 7.13 3.05 27 7.26 2.12 11 7.64 2.11 28 7.54 2.71 Energy 15 7.07 3.17 82 8.29 2.20 64 7.86 2.25 13 7.00 4.18 27 8.22 1.80 12 8.17 2.76 28 8.46 2.22 Water and sanitation 14 6.93 2.87 79 8.24 2.34 65 8.02 2.27 14 7.64 3.67 28 7.82 2.18 12 8.25 2.42 27 7.85 2.94 Pollution 13 6.15 2.88 79 7.86 2.55 64 7.72 2.43 12 7.17 3.56 25 7.76 2.28 12 8.17 2.25 29 7.90 2.61 Job creation/employment 15 6.33 3.75 79 8.35 2.41 64 8.48 2.42 13 7.38 3.71 27 7.85 2.86 12 8.50 2.43 28 8.54 2.32 Health* 15 6.47 3.48 79 8.46 2.49 64 8.58 2.17 14 6.50 3.55 26 8.31 2.22 12 7.83 2.66 28 8.18 2.54 Financial markets 14 6.00 3.35 74 7.88 2.33 63 7.92 2.27 15 6.80 3.43 28 7.82 2.20 12 7.17 2.25 28 7.89 2.27 Transport* 15 6.13 2.80 78 7.94 2.49 65 8.00 2.03 14 6.21 3.04 28 7.82 2.28 12 7.17 2.21 28 7.93 2.07 Agriculture 15 6.47 2.80 77 7.39 2.35 62 6.35 2.83 17 7.24 3.13 26 7.62 1.77 12 6.75 1.86 28 6.82 2.72 Trade and exports 15 7.27 3.10 74 7.86 2.30 62 7.95 2.42 14 7.00 3.49 27 7.74 2.09 12 7.50 2.43 27 7.78 2.31 Natural resource management 15 6.67 3.31 79 8.43 2.42 63 8.52 2.06 13 7.62 3.64 29 8.00 2.39 12 8.25 2.63 27 8.41 2.62 Climate change 15 6.73 2.63 75 7.63 2.60 65 7.05 2.63 14 7.14 3.28 26 7.15 2.71 12 8.25 1.86 28 7.11 3.00 Anti corruption 15 6.07 3.56 73 8.15 2.71 62 8.16 2.52 13 7.62 3.82 28 8.32 2.80 11 8.55 2.50 25 8.04 3.06 Judiciary reform 14 6.21 3.31 67 7.96 2.61 60 7.78 2.54 12 6.92 3.34 25 7.52 3.00 12 7.83 2.25 27 7.41 2.96 Economic growth 13 6.15 3.76 75 8.41 2.27 65 8.32 2.39 14 7.71 3.69 28 8.21 2.66 12 8.42 2.54 26 8.35 2.51 Disaster risk management 14 6.86 1.96 74 7.62 2.42 62 7.16 2.53 14 7.29 3.02 26 7.65 2.31 11 7.73 2.65 26 7.50 2.64 Equality of opportunity 15 5.67 3.04 72 7.75 2.58 64 7.88 2.39 12 7.25 3.70 25 7.60 2.58 12 7.50 2.35 28 8.00 2.49 Non-communicable disease 15 7.07 2.19 71 7.25 2.60 63 6.65 2.53 15 6.93 2.99 23 6.61 2.50 12 6.83 2.62 24 6.96 2.79 Information and communications technology 14 7.21 2.99 79 8.06 2.39 65 8.20 2.28 16 7.06 3.23 28 7.93 2.09 12 8.08 2.47 26 7.88 2.49 *Significantly different between stakeholder groups 63 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries A. General Issues Facing XXXX (continued) The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growt h and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in XXXX? (Choose no more than TWO) Employee of a Ministry/ Private Sector/ Independent Percentage of Respondents Office of PMU/ Consultant on WBG Financial Sector/ Government Academia/ Research (Responses combined) Minister Project Private Bank CSO Institution Institute/ Think Tank Other Better employment opportunities for young people 40.0% 27.7% 48.5% 37.5% 37.9% 38.5% 25.9% Better employment opportunities for women 6.7% 4.8% 1.5% 0.0% 3.4% 7.7% 0.0% Greater access to micro-finance for the poor 6.7% 2.4% 7.4% 0.0% 0.0% 0.0% 3.7% Greater voice and participation for citizens to help 6.7% 4.8% 4.4% 18.8% 17.2% 15.4% 7.4% ensure greater accountability Greater access to health and nutrition for citizens 0.0% 8.4% 0.0% 0.0% 3.4% 7.7% 7.4% Better entrepreneurial opportunities 33.3% 25.3% 26.5% 31.3% 10.3% 15.4% 14.8% A growing middle class 6.7% 15.7% 19.1% 12.5% 13.8% 7.7% 7.4% Better opportunity for the poor expats who live in 0.0% 1.2% 10.3% 18.8% 0.0% 0.0% 3.7% urban areas* More diversified economic growth 40.0% 41.0% 39.7% 56.3% 34.5% 61.5% 51.9% More reliable social safety net 0.0% 7.2% 1.5% 0.0% 10.3% 0.0% 3.7% Greater equity of fiscal policy 6.7% 3.6% 2.9% 0.0% 10.3% 0.0% 0.0% Better quality education and training that better ensure 46.7% 41.0% 30.9% 18.8% 44.8% 46.2% 44.4% job opportunity Better quality public services* 0.0% 8.4% 1.5% 6.3% 3.4% 0.0% 22.2% Better energy efficiency 6.7% 1.2% 0.0% 0.0% 3.4% 0.0% 3.7% Other 0.0% 2.4% 1.5% 0.0% 0.0% 0.0% 3.7% *Significantly different between stakeholder groups In your view, is climate change a very serious problem, somewhat serious, not too serious, or not a problem in XXXX? (Select only ONE response) Employee of a Ministry/ Private Sector/ Independent Office of PMU/ Consultant on WBG Financial Sector/ Government Academia/ Research Percentage of Respondents Minister Project Private Bank CSO Institution Institute/ Think Tank Other A very serious problem 13.3% 22.9% 19.1% 37.5% 27.6% 38.5% 34.6% A somewhat serious problem 33.3% 38.6% 36.8% 37.5% 44.8% 46.2% 30.8% Not too serious problem 33.3% 25.3% 30.9% 25.0% 27.6% 15.4% 19.2% Not a problem 20.0% 7.2% 7.4% 0.0% 0.0% 0.0% 7.7% Don’t know 0.0% 6.0% 5.9% 0.0% 0.0% 0.0% 7.7% In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an important development priority in XXXX? (Select only ONE response) Employee of a Ministry/ Private Sector/ Independent Office of PMU/ Consultant on WBG Financial Sector/ Government Academia/ Research Percentage of Respondents Minister Project Private Bank CSO Institution Institute/ Think Tank Other A very serious problem 73.3% 75.9% 51.5% 68.8% 72.4% 46.2% 74.1% A somewhat serious problem 13.3% 9.6% 25.0% 25.0% 24.1% 46.2% 3.7% Not too serious problem 6.7% 9.6% 8.8% 6.3% 3.4% 0.0% 14.8% Not a problem 6.7% 3.6% 10.3% 0.0% 0.0% 7.7% 7.4% Don’t know 0.0% 1.2% 4.4% 0.0% 0.0% 0.0% 0.0% 64 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries B. Overall Attitudes toward the World Bank Group Which of the following best describes your current position? Employee of a Ministry/ Private Sector/ Independent PMU/ Consultant on Financial Sector/ Government Academia/Research Office of Minister WBG Project Private Bank CSO Institution Institute/Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank 15 6.73 3.37 81 6.40 2.77 63 4.14 2.80 13 5.62 3.04 29 6.14 2.03 13 5.69 3.20 26 6.08 2.80 Group in XXXX?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Which of the following best describes your current position? Employee of a Ministry/ Private Sector/ Independent PMU/ Consultant on Financial Sector/ Government Academia/Research Office of Minister WBG Project Private Bank CSO Institution Institute/Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World 12 6.17 2.79 67 5.85 2.36 42 5.05 2.59 13 5.54 2.96 25 5.92 1.96 13 5.31 2.14 21 6.90 2.41 Bank Group’s effectiveness in XXXX. (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Employee of a Ministry/ Private Sector/ Independent PMU/ Consultant on Financial Sector/ Government Academia/Research Office of Minister WBG Project Private Bank CSO Institution Institute/Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help XXXX solve its 12 6.00 2.49 73 6.15 2.75 31 6.68 2.37 13 5.92 3.12 24 6.67 2.18 10 6.30 1.83 23 6.22 2.59 most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 65 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in XXXX, in which sectors do you believe the World Bank Group should focus most of its technical assistance and knowledge services in XXXX? (Choose no more than THREE) Employee of a Ministry/ Private Sector/ Independent Percentage of Respondents Office of PMU/ Consultant on WBG Financial Sector/ Government Academia/ Research (Responses combined) Minister Project Private Bank CSO Institution Institute/ Think Tank Other Social protection 14.3% 11.3% 11.3% 13.3% 17.9% 15.4% 14.8% Gender equity 0.0% 3.8% 3.2% 6.7% 0.0% 7.7% 3.7% Private sector development 64.3% 31.3% 40.3% 53.3% 25.0% 30.8% 25.9% Education 28.6% 40.0% 41.9% 66.7% 57.1% 30.8% 59.3% Public sector governance/reform 35.7% 46.3% 37.1% 33.3% 50.0% 61.5% 33.3% Global/regional integration 7.1% 6.3% 6.5% 13.3% 0.0% 15.4% 3.7% Food security 7.1% 2.5% 1.6% 0.0% 0.0% 7.7% 0.0% Urban development 0.0% 1.3% 1.6% 0.0% 0.0% 7.7% 7.4% Energy 0.0% 7.5% 0.0% 0.0% 7.1% 15.4% 11.1% Water and sanitation* 7.1% 0.0% 3.2% 0.0% 0.0% 15.4% 3.7% Pollution 0.0% 1.3% 0.0% 6.7% 7.1% 7.7% 3.7% Job creation/employment 21.4% 15.0% 32.3% 26.7% 17.9% 23.1% 7.4% Health 0.0% 12.5% 11.3% 13.3% 0.0% 0.0% 3.7% Financial markets 0.0% 10.0% 4.8% 13.3% 10.7% 7.7% 11.1% Transport 0.0% 7.5% 3.2% 0.0% 10.7% 15.4% 7.4% Agriculture 14.3% 2.5% 0.0% 6.7% 3.6% 7.7% 0.0% Trade and exports 14.3% 7.5% 3.2% 6.7% 3.6% 15.4% 22.2% Natural resource management 0.0% 6.3% 6.5% 0.0% 10.7% 7.7% 3.7% Climate change 0.0% 3.8% 1.6% 0.0% 10.7% 0.0% 7.4% Anti-corruption 14.3% 20.0% 29.0% 13.3% 17.9% 0.0% 25.9% Judiciary reform* 7.1% 1.3% 14.5% 13.3% 0.0% 0.0% 0.0% Economic growth* 35.7% 35.0% 14.5% 0.0% 17.9% 0.0% 22.2% Disaster risk management 0.0% 1.3% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 7.1% 1.3% 8.1% 0.0% 7.1% 0.0% 7.4% Non-communicable disease* 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% 0.0% Information and communications technology 7.1% 2.5% 3.2% 0.0% 3.6% 0.0% 3.7% *Significantly different between stakeholder groups 66 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in XXXX? Employee of a Ministry/ Private Sector/ Independent Greatest Value Office of PMU/ Consultant on WBG Financial Sector/ Government Academia/ Research Percentage of Respondents Minister Project Private Bank CSO Institution Institute/ Think Tank Other Bringing together different groups of stakeholders 13.3% 3.8% 9.8% 13.3% 3.6% 23.1% 11.1% Data and statistics 6.7% 10.1% 11.5% 13.3% 21.4% 7.7% 11.1% Policy advice, studies, analyses 26.7% 24.1% 18.0% 13.3% 10.7% 0.0% 18.5% Capacity development 20.0% 24.1% 18.0% 20.0% 28.6% 38.5% 3.7% Advisory services and technical assistance 20.0% 19.0% 13.1% 6.7% 14.3% 15.4% 33.3% Development partners coordination* 0.0% 0.0% 3.3% 13.3% 10.7% 0.0% 7.4% Promoting knowledge sharing 0.0% 6.3% 9.8% 0.0% 7.1% 15.4% 3.7% Implementation support 6.7% 11.4% 16.4% 20.0% 3.6% 0.0% 11.1% Other 6.7% 1.3% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Employee of a Ministry/ Private Sector/ Independent 2nd Greatest Value Office of PMU/ Consultant on WBG Financial Sector/ Government Academia/ Research Percentage of Respondents Minister Project Private Bank CSO Institution Institute/ Think Tank Other Bringing together different groups of stakeholders 0.0% 6.3% 15.0% 0.0% 3.8% 0.0% 11.1% Data and statistics* 20.0% 16.5% 3.3% 0.0% 0.0% 7.7% 22.2% Policy advice, studies, analyses 26.7% 12.7% 16.7% 33.3% 23.1% 46.2% 22.2% Capacity development 13.3% 17.7% 11.7% 13.3% 26.9% 7.7% 14.8% Advisory services and technical assistance 6.7% 17.7% 16.7% 33.3% 23.1% 15.4% 14.8% Development partners coordination 0.0% 3.8% 3.3% 6.7% 7.7% 0.0% 0.0% Promoting knowledge sharing 13.3% 7.6% 8.3% 13.3% 0.0% 15.4% 3.7% Implementation support 13.3% 16.5% 25.0% 0.0% 15.4% 7.7% 11.1% Other 6.7% 1.3% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 67 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in XXXX? (Choose no more than TWO) Employee of a Ministry/ Private Sector/ Independent Percentage of Respondents Office of PMU/ Consultant on WBG Financial Sector/ Government Academia/ Research (Responses combined) Minister Project Private Bank CSO Institution Institute/ Think Tank Other Not willing to honestly criticize policies and reform 7.1% 16.5% 29.5% 26.7% 7.1% 23.1% 29.6% efforts in the country Staff too inaccessible* 14.3% 1.3% 0.0% 0.0% 7.1% 0.0% 3.7% Not collaborating enough with private sector 0.0% 3.8% 8.2% 20.0% 7.1% 15.4% 3.7% Not adequately collaborating with organizations such as 7.1% 3.8% 0.0% 0.0% 3.6% 0.0% 7.4% bilaterals, multilaterals, trust funds, UN agencies Not aligned with country priorities* 14.3% 6.3% 3.3% 13.3% 17.9% 38.5% 3.7% Not adequately sensitive to political/social realities in 14.3% 15.2% 6.6% 13.3% 3.6% 23.1% 11.1% XXXX Too influenced by developed countries 14.3% 12.7% 4.9% 0.0% 10.7% 15.4% 0.0% World Bank Group’s processes too slow 0.0% 7.6% 3.3% 0.0% 10.7% 0.0% 3.7% World Bank Group’s processes too complex 0.0% 2.5% 6.6% 6.7% 3.6% 0.0% 7.4% Not exploring alternative policy options 7.1% 6.3% 1.6% 0.0% 7.1% 15.4% 3.7% Not sufficiently focused on results 7.1% 10.1% 6.6% 13.3% 10.7% 7.7% 3.7% Not in it for the long term 0.0% 7.6% 0.0% 6.7% 0.0% 0.0% 0.0% Its advice and strategies do not lend themselves to 14.3% 16.5% 9.8% 0.0% 17.9% 7.7% 14.8% practical problem solving Not collaborating enough with civil society* 7.1% 0.0% 6.6% 20.0% 7.1% 15.4% 3.7% Not enough public disclosure of its work 28.6% 8.9% 19.7% 20.0% 3.6% 7.7% 18.5% Arrogant in its approach 7.1% 6.3% 0.0% 0.0% 0.0% 0.0% 3.7% The credibility of its knowledge/data* 14.3% 2.5% 0.0% 0.0% 0.0% 0.0% 0.0% Other 7.1% 6.3% 1.6% 6.7% 3.6% 7.7% 3.7% Don’t know* 7.1% 21.5% 34.4% 6.7% 28.6% 0.0% 25.9% *Significantly different between stakeholder groups How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in XXXX? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Employee of a Ministry/ Private Sector/ Independent PMU/ Consultant on Financial Sector/ Government Academia/Research Office of Minister WBG Project Private Bank CSO Institution Institute/Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Policy design (for clarity and better incentives to 8 5.63 2.62 39 6.08 2.56 20 5.20 2.31 6 5.67 2.25 15 6.40 2.20 10 5.50 1.65 9 5.67 2.55 achieve socio-economic goals) The private sector (related to institutional and policy 6 5.50 2.51 37 5.73 2.18 18 4.89 2.45 8 4.75 2.76 15 5.40 2.13 9 4.67 1.94 12 6.08 2.50 change) Technical capacity building 8 5.13 3.14 45 6.16 2.44 19 5.74 2.42 6 5.00 3.03 18 5.50 2.01 9 6.22 1.72 13 7.00 2.38 68 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries B. Overall Attitudes toward the World Bank Group (continued) When thinking about how to improve capacity building in XXXX to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) Which of the following best describes your current position? Employee of a Ministry/ Private Sector/ Independent PMU/ Consultant on Financial Sector/ Government Academia/Research Office of Minister WBG Project Private Bank CSO Institution Institute/Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Policy design (for clarity and better incentives to 9 5.67 3.57 49 6.96 2.75 36 8.25 1.76 7 6.43 3.51 17 6.76 2.59 10 7.10 2.60 14 7.71 2.70 achieve socio-economic goals) The private sector (related to institutional and policy 10 6.40 3.20 41 6.66 2.71 32 8.28 1.73 7 6.43 3.64 15 6.47 2.72 9 7.00 2.87 16 7.75 2.24 change) Technical capacity building* 9 5.56 3.05 51 7.25 2.72 35 8.51 1.87 6 6.67 3.83 19 6.89 2.73 9 8.22 3.03 17 8.29 2.17 *Significantly different between stakeholder groups In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Employee of a Ministry/ Private Sector/ Independent Percentage of Respondents Office of PMU/ Consultant on WBG Financial Sector/ Government Academia/ Research (Responses combined) Minister Project Private Bank CSO Institution Institute/ Think Tank Other Academia/think tanks/research institutes* 69.2% 53.2% 32.8% 40.0% 51.9% 84.6% 30.8% External partners 7.7% 7.6% 6.9% 6.7% 11.1% 7.7% 7.7% Media 0.0% 7.6% 1.7% 6.7% 11.1% 15.4% 19.2% Private sector* 53.8% 39.2% 70.7% 66.7% 25.9% 38.5% 42.3% Parliament 7.7% 21.5% 13.8% 0.0% 22.2% 7.7% 15.4% NGOs/Community Based Organizations* 23.1% 7.6% 22.4% 40.0% 7.4% 23.1% 15.4% Youth/university groups 7.7% 19.0% 25.9% 13.3% 18.5% 15.4% 26.9% Beneficiaries 7.7% 12.7% 3.4% 6.7% 14.8% 0.0% 7.7% Foundations 0.0% 2.5% 1.7% 0.0% 7.4% 0.0% 0.0% Other 0.0% 5.1% 6.9% 6.7% 0.0% 0.0% 7.7% Don’t know 7.7% 5.1% 5.2% 0.0% 11.1% 0.0% 3.8% *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group’s work in XXXX? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Ministry/ Private Sector/ Independent PMU/ Consultant on Financial Sector/ Government Academia/Research Office of Minister WBG Project Private Bank CSO Institution Institute/Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a 12 5.25 2.77 68 5.51 2.30 27 6.04 2.24 13 4.92 2.10 19 4.37 1.61 11 6.00 2.28 22 5.73 2.39 relevant role in development in XXXX The World Bank Group’s work is aligned with what I 12 5.17 2.79 66 5.89 2.34 23 5.83 1.83 12 5.42 2.39 19 4.53 1.61 11 5.64 2.11 20 6.00 2.47 consider the development priorities for XXXX 69 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in XXXX, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of a Ministry/ Private Sector/ Independent PMU/ Consultant on Financial Sector/ Government Academia/Research Office of Minister WBG Project Private Bank CSO Institution Institute/Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs 10 6.50 1.65 55 6.27 2.30 23 6.61 1.62 12 6.08 2.54 20 6.15 2.11 11 6.09 2.70 15 5.73 2.37 Flexibility (in terms of the institution’s products and 10 6.20 2.62 55 6.29 2.23 18 6.50 2.07 12 5.75 2.34 17 6.00 2.35 12 5.92 2.71 14 5.71 2.49 services) Flexibility (in terms of changing country 9 5.11 2.76 53 5.89 2.28 21 6.19 1.81 12 5.58 2.35 15 5.73 2.31 11 5.64 2.29 12 5.25 2.63 circumstances) Being inclusive 8 6.25 1.83 52 6.37 2.42 22 6.27 1.93 12 6.00 2.04 17 6.35 2.37 11 5.00 2.24 14 6.00 2.99 Openness (sharing data and other information) 10 5.60 2.80 61 6.69 2.48 26 6.85 2.31 14 6.00 2.57 20 6.75 1.97 11 6.36 2.91 16 6.19 2.54 Collaboration with the Government 11 6.64 3.20 58 6.83 2.67 26 6.81 2.30 13 7.00 2.68 21 7.71 1.98 10 5.60 2.27 16 6.25 2.72 The speed in which it gets things accomplished on 11 5.82 2.04 60 6.15 2.42 22 5.59 2.17 12 5.92 2.35 18 6.67 2.59 9 5.22 2.17 15 5.07 2.25 the ground Helping to bring discipline/effective supervision to 9 6.67 1.87 48 5.69 2.54 24 5.54 2.50 11 5.55 2.98 16 5.31 3.05 9 4.33 1.66 14 5.86 2.98 implementation of investment projects Collaboration with civil society 7 6.00 3.11 41 5.61 2.50 19 5.21 2.90 12 6.17 3.16 15 5.27 2.40 10 4.50 2.32 13 5.23 2.89 Staff accessibility 9 6.22 3.03 55 6.65 2.72 19 5.26 3.02 10 7.20 2.78 19 6.47 2.59 10 6.80 2.62 13 6.15 2.91 Collaboration with other development partners 5 6.20 1.48 42 6.14 2.52 17 6.12 1.96 9 6.33 2.65 15 6.00 2.95 8 5.00 1.77 12 6.50 2.91 Collaboration with the private sector 7 5.00 2.31 39 5.97 2.75 21 5.10 2.49 10 5.40 2.80 14 5.21 2.46 10 5.50 2.17 11 6.27 2.90 Straightforwardness and honesty 9 6.78 2.82 58 6.78 2.82 23 7.26 2.38 11 6.36 2.62 16 6.88 2.50 10 6.60 2.67 16 7.44 2.73 Treating clients and stakeholders in XXXX with 9 7.56 3.28 58 7.36 2.89 23 8.39 2.08 11 8.00 2.57 19 7.74 2.79 10 7.10 3.21 16 8.25 2.35 respect Being a long-term partner 10 7.30 3.06 59 6.42 3.06 24 7.67 2.14 12 7.58 2.23 20 7.55 2.61 12 6.92 2.71 16 7.69 2.15 To be a more effective development partner in XXXX, do you believe that the World Bank Group should have…? (Select only ONE response) Employee of a Ministry/ Private Sector/ Independent Office of PMU/ Consultant on WBG Financial Sector/ Government Academia/ Research Percentage of Respondents Minister Project Private Bank CSO Institution Institute/ Think Tank Other More local presence 46.2% 64.9% 70.7% 93.3% 55.6% 76.9% 73.9% The current level of local presence is adequate 23.1% 17.6% 12.1% 0.0% 22.2% 15.4% 13.0% Less local presence 7.7% 5.4% 1.7% 0.0% 11.1% 0.0% 0.0% Don't know 23.1% 12.2% 15.5% 6.7% 11.1% 7.7% 13.0% 70 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries B. Overall Attitudes toward the World Bank Group (continued) When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Employee of a Ministry/ Private Sector/ Independent Percentage of Respondents Office of PMU/ Consultant on WBG Financial Sector/ Government Academia/ Research (Responses combined) Minister Project Private Bank CSO Institution Institute/ Think Tank Other The World Bank Group does not provide the government with consistent support throughout the 16.7% 11.0% 6.1% 6.7% 3.8% 23.1% 4.5% reform effort Political pressures and obstacles 8.3% 32.9% 38.8% 33.3% 15.4% 53.8% 45.5% Reforms are not well thought out in light of country 50.0% 30.1% 26.5% 13.3% 42.3% 30.8% 31.8% challenges Poor coordination within the Government 0.0% 21.9% 12.2% 0.0% 11.5% 7.7% 22.7% There is an inadequate level of private sector 16.7% 9.6% 28.6% 53.3% 23.1% 15.4% 4.5% participation and support* Poor coordination of development partners 0.0% 6.8% 4.1% 13.3% 15.4% 7.7% 13.6% The World Bank Group is not sensitive enough to 33.3% 16.4% 10.2% 20.0% 11.5% 15.4% 13.6% political/social realities on the ground Lack of/inadequate levels of capacity in Government 8.3% 13.7% 16.3% 0.0% 19.2% 23.1% 27.3% There is not an adequate level of citizen/civil society 16.7% 12.3% 14.3% 20.0% 15.4% 15.4% 4.5% participation Corruption 16.7% 8.2% 8.2% 13.3% 7.7% 0.0% 9.1% Poor coordination within the World Bank Group 0.0% 5.5% 4.1% 6.7% 0.0% 0.0% 0.0% Other 8.3% 6.8% 6.1% 0.0% 7.7% 0.0% 4.5% *Significantly different between stakeholder groups 71 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in XXXX? (1-Not important at all, 10-Very important) Which of the following best describes your current position? Employee of a Ministry/ Private Sector/ Independent PMU/ Consultant on Financial Sector/ Government Academia/Research Office of Minister WBG Project Private Bank CSO Institution Institute/Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Social protection 12 5.67 2.90 60 5.97 2.79 46 6.13 2.98 13 5.08 3.15 23 4.91 2.86 12 6.42 2.75 19 6.42 2.89 Gender equity 10 3.90 2.47 60 5.60 2.73 46 6.50 2.64 11 6.09 2.95 25 5.32 2.88 11 5.82 2.36 18 6.33 2.95 Private sector development 11 7.18 2.48 62 7.50 2.57 50 8.02 2.35 13 7.15 3.63 24 7.00 2.67 12 7.25 2.83 19 7.95 2.53 Education 11 7.64 1.96 67 7.43 3.03 48 8.25 2.23 12 7.25 3.70 26 7.12 3.41 13 8.54 2.54 18 8.06 2.98 Public sector governance/reform 11 6.55 3.86 64 7.64 2.82 48 8.52 2.09 13 7.46 3.55 25 6.56 3.36 13 8.00 2.38 19 7.89 2.45 Global/regional integration 11 5.73 3.07 60 6.93 2.45 46 7.22 2.31 14 5.71 2.79 22 6.14 2.49 12 7.58 2.31 14 6.43 3.06 Food security 11 5.73 2.69 62 6.35 2.63 48 6.38 2.74 13 6.08 3.07 25 6.12 3.00 11 6.27 2.45 18 6.11 3.07 Urban development 11 5.36 2.06 62 6.00 2.57 46 6.54 2.63 12 6.08 2.87 24 5.29 2.90 12 6.42 2.50 17 6.59 3.12 Energy 11 6.27 2.37 63 6.67 2.71 47 6.53 2.54 13 6.31 3.12 23 6.83 2.92 12 7.58 2.87 17 7.47 2.98 Water and sanitation 11 6.36 2.11 62 6.44 2.62 46 6.70 2.66 13 7.23 2.55 24 6.29 2.77 12 8.00 2.63 17 6.41 3.39 Pollution 11 5.82 2.32 63 6.49 2.76 46 6.76 2.58 13 7.38 2.47 22 7.36 2.38 12 8.33 2.46 17 7.00 3.34 Job creation/employment 10 6.40 3.06 65 7.06 2.81 47 7.85 2.30 13 6.92 3.55 25 6.92 3.15 13 8.15 2.03 18 7.94 2.44 Health 11 6.45 2.73 62 6.85 3.00 47 7.87 2.42 12 6.58 3.45 24 6.75 2.95 11 6.64 2.77 20 7.75 2.45 Financial markets 11 6.00 2.68 61 7.00 2.70 46 7.76 2.25 13 6.23 3.03 25 6.92 2.69 12 7.50 1.83 15 6.93 2.09 Transport 11 5.73 2.41 61 6.39 2.72 47 6.83 2.73 13 6.23 3.19 25 6.48 2.71 11 7.09 2.30 18 6.50 2.79 Agriculture 11 5.73 2.45 57 6.21 2.58 44 6.07 2.83 13 6.15 2.94 25 6.40 2.35 11 6.00 2.10 18 5.89 2.85 Trade and exports 11 6.64 3.07 58 6.90 2.69 44 6.93 2.64 14 6.21 2.97 24 6.83 2.81 12 7.08 2.50 16 6.44 2.53 Natural resource management 11 5.73 2.33 59 6.56 2.92 49 7.08 2.64 12 6.75 3.49 26 6.23 3.14 10 7.40 3.03 18 6.67 3.34 Climate change 11 5.73 2.49 57 6.07 2.85 46 6.72 2.41 13 6.54 2.54 25 7.08 2.63 12 7.75 2.90 17 6.82 3.05 Anti corruption 11 5.09 3.27 62 6.84 2.78 45 7.53 2.77 12 7.58 3.37 25 7.08 3.29 12 7.58 2.57 18 6.78 3.54 Judiciary reform 11 5.09 3.21 58 6.43 2.69 43 7.19 2.88 12 7.17 3.13 26 5.96 3.55 12 6.92 2.23 17 6.35 3.46 Economic growth 11 6.55 3.14 63 7.46 2.77 47 8.11 2.40 12 7.50 3.34 26 7.81 2.73 12 8.17 2.69 20 7.80 2.73 Disaster risk management 10 6.00 2.11 61 6.69 2.47 44 7.18 2.31 12 7.25 2.56 25 7.28 2.21 12 7.83 2.33 18 6.39 3.16 Equality of opportunity 10 6.10 2.73 61 6.69 2.70 43 7.00 2.65 13 7.69 2.53 24 6.50 2.89 11 6.00 2.76 19 7.05 2.84 Non-communicable disease 9 5.89 1.96 60 6.07 2.51 44 5.73 2.91 12 6.83 2.66 22 5.18 2.58 12 6.33 2.19 18 6.17 2.73 Information and communications technology 11 6.18 2.44 61 6.95 2.58 45 7.36 2.60 13 7.54 2.93 24 6.75 2.91 13 7.85 2.51 19 6.68 3.04 72 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries C. World Bank Group Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in XXXX? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Employee of a Ministry/ Private Sector/ Independent PMU/ Consultant on Financial Sector/ Government Academia/Research Office of Minister WBG Project Private Bank CSO Institution Institute/Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Social protection 4 5.75 3.30 33 5.45 2.74 11 4.18 2.86 8 5.50 3.12 5 5.80 3.03 9 4.56 1.59 13 5.54 2.90 Gender equity 4 3.50 2.65 30 5.30 2.49 11 5.00 2.83 6 6.00 3.03 5 6.80 1.30 10 4.80 1.75 6 4.67 2.34 Private sector development 5 5.20 3.19 34 5.94 2.80 16 5.13 2.50 7 6.57 2.88 6 6.00 0.89 11 5.45 1.63 11 6.55 2.66 Education 5 5.80 3.27 41 6.15 2.76 18 5.61 2.68 6 5.83 2.99 6 5.50 0.84 11 4.82 2.32 12 6.75 3.08 Public sector governance/reform 6 7.17 2.32 43 6.19 2.82 18 4.94 2.53 7 6.29 3.90 9 5.44 2.30 9 5.67 2.00 11 6.36 2.98 Global/regional integration 4 6.25 0.96 32 5.53 2.63 13 6.00 3.08 7 6.14 2.67 5 5.20 1.48 8 5.75 2.31 8 5.88 2.80 Food security 5 6.20 2.17 30 5.13 2.54 13 5.31 2.72 7 5.14 3.02 7 6.00 2.94 9 4.89 1.54 8 5.38 2.72 Urban development 5 6.20 1.92 32 5.31 2.49 13 4.92 1.98 6 5.67 2.88 5 5.80 3.03 8 4.63 1.30 8 5.50 3.07 Energy 5 6.40 1.67 34 5.74 2.61 14 5.71 2.64 5 5.60 3.21 6 6.00 1.79 8 4.75 1.83 8 5.63 2.83 Water and sanitation 4 5.50 1.29 32 5.41 2.58 13 5.69 2.32 6 5.17 3.31 5 5.80 1.64 8 4.63 2.45 8 5.38 2.92 Pollution 4 4.75 2.63 31 4.90 2.49 13 5.38 2.66 5 7.20 2.59 7 6.29 1.38 9 5.44 2.19 8 5.13 2.80 Job creation/employment 5 6.40 3.29 35 5.06 2.60 16 4.75 2.44 6 5.83 3.97 5 4.80 2.17 9 4.78 1.39 9 6.33 3.32 Health 5 6.40 1.82 30 4.77 2.42 13 4.85 2.61 5 6.00 3.67 6 5.17 2.48 9 5.00 1.58 10 6.00 3.16 Financial markets 5 6.00 2.55 34 5.79 2.46 16 4.63 3.03 7 5.57 3.69 10 6.30 2.21 10 5.30 1.49 11 5.91 3.30 Transport 5 5.80 2.39 31 5.10 2.49 13 4.85 2.51 5 5.60 2.97 4 5.50 1.29 8 5.00 1.20 9 5.67 2.83 Agriculture 5 5.80 2.59 32 5.16 2.27 14 5.14 2.63 6 4.33 3.27 5 4.60 2.07 9 5.00 1.58 7 5.00 3.46 Trade and exports 5 5.20 3.19 31 5.77 2.69 14 4.86 2.66 5 5.80 3.27 4 6.75 1.26 9 6.00 2.35 5 4.60 3.05 Natural resource management 5 5.80 2.39 34 5.47 2.55 15 4.93 2.58 6 6.33 3.39 5 5.60 2.07 8 4.75 1.16 7 5.29 2.98 Climate change 5 5.20 2.77 35 5.34 2.35 14 6.07 2.62 4 6.75 3.40 6 6.33 1.75 9 5.00 2.24 8 5.75 3.28 Anti corruption 4 4.00 2.94 33 5.12 2.62 16 5.19 3.49 6 6.33 4.41 5 3.60 2.70 8 5.38 2.26 9 5.78 3.49 Judiciary reform 5 5.00 2.83 31 5.19 2.71 15 5.20 3.63 5 7.60 3.91 4 2.75 2.87 8 5.13 1.73 9 5.11 3.14 Economic growth 5 6.40 2.88 36 5.81 2.91 17 6.12 3.10 6 6.33 4.27 9 5.67 3.08 10 5.80 2.20 11 6.55 3.45 Disaster risk management 4 6.00 1.41 33 5.30 2.53 11 5.18 2.40 5 6.00 2.65 7 5.57 2.70 8 5.88 2.42 8 5.63 3.46 Equality of opportunity 4 4.75 2.87 32 5.03 2.61 12 5.08 3.34 5 5.20 3.70 4 4.75 2.22 8 5.13 1.55 6 5.00 3.35 Non-communicable disease 4 7.00 2.16 31 5.00 2.46 13 5.85 2.27 5 5.80 3.35 5 5.00 2.00 8 5.13 2.10 6 4.17 3.37 Information and communications technology 5 6.80 1.79 33 5.79 2.47 14 4.71 2.67 5 6.20 3.90 5 6.00 1.58 8 4.75 2.12 7 5.57 3.64 73 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries C. World Bank Group Effectiveness and Results (continued) Which of the following best describes your current position? Employee of a Ministry/ Private Sector/ Independent PMU/ Consultant on Financial Sector/ Government Academia/Research Office of Minister WBG Project Private Bank CSO Institution Institute/Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work 10 5.80 2.10 55 5.84 2.35 24 5.71 2.39 9 5.67 2.78 20 5.70 2.20 10 4.80 1.23 16 5.75 2.77 help to achieve development results in XXXX? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statement about the World Bank Group in XXXX? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Ministry/ Private Sector/ Independent PMU/ Consultant on Financial Sector/ Government Academia/Research Office of Minister WBG Project Private Bank CSO Institution Institute/Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of XXXX 9 6.22 2.11 54 5.65 2.55 17 5.29 2.52 9 5.56 1.94 20 5.10 2.20 8 4.50 1.60 16 5.75 2.46 The World Bank Group meets XXXX’s needs for 8 5.38 2.97 59 5.97 2.54 23 6.22 2.47 9 6.33 2.29 19 5.95 2.55 10 5.50 2.32 17 6.65 2.50 knowledge services Which of the following best describes your current position? Employee of a Ministry/ Private Sector/ Independent PMU/ Consultant on Financial Sector/ Government Academia/Research Office of Minister WBG Project Private Bank CSO Institution Institute/Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that XXXX received value for money from the World Bank Group’s 9 6.00 1.80 44 5.57 2.31 18 4.72 2.30 6 5.50 2.59 14 4.29 1.86 8 5.38 1.06 12 5.75 2.09 reimbursable advisory services (RAS)? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? * Employee of a Ministry/ Private Sector/ Independent Office of PMU/ Consultant on WBG Financial Sector/ Government Academia/ Research Percentage of Respondents Minister Project Private Bank CSO Institution Institute/ Think Tank Other Weekly 0.0% 18.8% 0.0% 0.0% 3.8% 0.0% 4.3% Monthly 18.2% 21.7% 7.3% 22.2% 19.2% 9.1% 8.7% A few times a year 36.4% 24.6% 30.9% 44.4% 38.5% 63.6% 47.8% Rarely 27.3% 26.1% 27.3% 22.2% 34.6% 18.2% 17.4% Never 18.2% 8.7% 34.5% 11.1% 3.8% 9.1% 21.7% *Significantly different between stakeholder groups 74 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries D. The World Bank Group’s Knowledge Work and Activities (continued) In XXXX, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of a Ministry/ Private Sector/ Independent PMU/ Consultant on Financial Sector/ Government Academia/Research Office of Minister WBG Project Private Bank CSO Institution Institute/Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 8 6.50 2.27 49 6.29 2.47 21 6.52 2.14 6 4.83 2.14 16 6.19 2.37 9 6.11 2.15 11 6.00 2.65 Include appropriate level of stakeholder involvement 8 7.13 2.10 45 6.49 2.10 17 6.41 2.09 5 6.20 2.59 18 6.00 2.70 9 6.00 2.35 9 5.44 3.09 during preparation Are relevant to XXXX’s social and economic 8 6.88 1.96 48 6.69 2.16 18 6.72 2.14 7 7.00 2.38 16 6.38 2.60 10 6.10 2.28 14 6.93 2.43 development priorities Lead to practical solutions 8 6.38 2.33 50 6.22 2.42 19 6.05 2.46 7 6.71 2.36 16 6.56 2.31 9 5.67 2.06 13 6.92 2.29 Are accessible (well written and easy to understand) 8 7.13 2.53 52 6.81 2.40 24 6.67 2.91 6 6.33 2.25 19 6.37 2.29 10 6.60 2.63 13 6.77 1.83 Are source of relevant information on global good 7 8.00 1.29 52 6.90 2.39 23 7.04 2.62 7 6.86 1.86 17 7.00 2.45 10 7.00 2.71 12 6.75 2.67 practices Are adequately disseminated 7 6.71 2.14 53 6.36 2.52 23 6.30 2.88 7 6.29 1.11 13 5.46 2.67 9 6.11 2.52 11 5.45 2.98 Are translated enough into Arabic 7 4.71 3.09 52 6.27 2.58 16 6.50 2.34 6 4.50 2.26 17 5.65 2.26 8 6.50 2.33 12 5.17 2.66 Are adaptable to XXXX’s specific development 8 6.13 1.89 53 6.19 2.34 20 6.15 2.41 6 5.33 1.86 15 6.33 2.61 10 6.20 2.30 13 6.54 2.44 challenges and country circumstances Which of the following best describes your current position? Employee of a Ministry/ Private Sector/ Independent PMU/ Consultant on Financial Sector/ Government Academia/Research Office of Minister WBG Project Private Bank CSO Institution Institute/Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and 9 6.33 1.87 55 6.00 2.19 30 5.57 2.10 8 6.13 2.53 20 6.20 2.40 11 6.00 2.05 19 6.21 2.55 activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 10 7.10 2.23 60 6.48 2.45 27 7.37 1.86 9 6.78 2.17 22 6.50 2.72 11 6.82 2.71 19 6.63 2.34 activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 75 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Group’s technical assistance/ advis ory work contribute to solving XXXX’s development challenges? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of a Ministry/ Private Sector/ Independent PMU/ Consultant on Financial Sector/ Government Academia/Research Office of Minister WBG Project Private Bank CSO Institution Institute/Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Conceptualization (understanding and framing the 8 6.75 2.82 59 6.66 2.23 19 6.95 2.07 7 5.29 2.98 20 5.85 2.72 9 6.89 2.20 15 6.40 3.04 problem) Design (appraising and planning the solutions) 9 6.33 2.06 58 6.52 2.21 19 6.53 2.27 7 4.29 2.36 20 5.95 2.76 10 6.40 1.96 14 6.43 2.90 Implementation (executing, carrying out, monitoring 9 6.44 1.59 58 6.07 2.28 20 6.55 2.26 7 5.71 2.43 19 5.37 2.85 8 6.75 1.75 14 5.86 2.74 and making appropriate adjustments) Evaluation (assessing the impact and results) 8 7.38 1.19 56 6.43 2.28 19 6.89 2.38 7 6.14 3.39 19 5.74 2.88 9 6.89 2.42 15 6.53 2.95 To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Ministry/ Private Sector/ Independent PMU/ Consultant on Financial Sector/ Government Academia/Research Office of Minister WBG Project Private Bank CSO Institution Institute/Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group effectively monitors and 9 6.22 1.86 52 6.10 2.46 28 6.43 2.32 8 5.50 2.00 21 5.71 2.63 10 6.30 2.11 15 7.07 2.89 evaluates the activities it supports The World Bank Group’s approvals and reviews are 9 6.22 1.92 52 6.33 2.46 21 6.67 2.11 8 5.63 2.26 17 6.00 2.29 10 6.20 2.57 11 6.36 3.11 done in a timely fashion The World Bank Group’s “Safeguard Policy” 8 5.88 1.81 37 6.24 2.49 22 6.18 2.48 5 5.00 2.83 14 5.00 2.18 9 5.89 2.85 11 6.36 3.44 requirements are reasonable The World Bank Group takes decisions quickly in 9 6.11 1.96 41 5.85 2.41 14 5.93 1.73 6 6.33 0.82 11 4.73 2.28 9 5.33 2.35 9 6.67 2.29 XXXX Working with the World Bank Group increases 7 6.71 1.98 53 6.08 2.83 24 6.92 2.26 7 6.71 1.80 17 6.12 2.57 10 6.50 2.37 14 7.43 2.62 XXXX’s institutional capacity Where country systems are adequate, the World 6 7.00 2.37 39 6.33 2.54 18 6.89 1.97 4 6.75 2.63 12 5.83 2.72 9 5.44 2.07 11 6.27 2.33 Bank Group makes appropriate use of them The World Bank Group provides effective 7 7.14 1.07 44 5.93 2.56 20 6.00 2.32 6 6.50 1.64 15 4.67 2.66 8 6.00 2.73 12 7.17 2.55 implementation support Which of the following best describes your current position? Employee of a Ministry/ Private Sector/ Independent PMU/ Consultant on Financial Sector/ Government Academia/Research Office of Minister WBG Project Private Bank CSO Institution Institute/Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote 7 6.29 1.60 44 6.11 2.30 27 5.44 2.53 7 5.57 2.51 13 4.69 2.50 9 5.22 1.79 14 6.29 2.43 private public partnerships in XXXX? (1-To no degree at all, 10-To a very significant degree) 76 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries F. The Future Role of the World Bank Group in XXXX Which of the following SHOULD the World Bank Group do to make itself of greater value in XXXX? (Choose no more than TWO) Employee of a Ministry/ Private Sector/ Independent Percentage of Respondents Office of PMU/ Consultant on WBG Financial Sector/ Government Academia/ Research (Responses combined) Minister Project Private Bank CSO Institution Institute/ Think Tank Other Provide more adequate 30.0% 31.3% 39.6% 44.4% 37.5% 25.0% 43.5% data/knowledge/statistics/figures on XXXX’s economy Ensure greater selectivity in its work 20.0% 10.4% 13.2% 0.0% 8.3% 16.7% 13.0% Reach out more to groups outside of Government* 20.0% 11.9% 62.3% 55.6% 20.8% 41.7% 30.4% Work faster 10.0% 11.9% 7.5% 0.0% 16.7% 8.3% 0.0% Improve the quality of its visiting experts as related to 60.0% 29.9% 11.3% 22.2% 8.3% 16.7% 8.7% XXXX’s specific challenges* Offer more innovative knowledge services 30.0% 14.9% 11.3% 0.0% 4.2% 16.7% 26.1% Collaborate more effectively with Government clients 0.0% 25.4% 13.2% 22.2% 33.3% 16.7% 13.0% Increase the level of capacity development in the 10.0% 32.8% 18.9% 44.4% 45.8% 50.0% 30.4% country Increase availability of reimbursable advisory services 10.0% 16.4% 0.0% 0.0% 8.3% 8.3% 0.0% (RAS)* Other 0.0% 1.5% 7.5% 0.0% 0.0% 0.0% 4.3% *Significantly different between stakeholder groups When considering the combination of services that the World Bank Group offers in XXXX, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in XXXX? (Select only ONE response) Employee of a Ministry/ Private Sector/ Independent Office of PMU/ Consultant on WBG Financial Sector/ Government Academia/ Research Percentage of Respondents Minister Project Private Bank CSO Institution Institute/ Think Tank Other Financial services to the private sector through IFC 18.2% 13.2% 28.3% 33.3% 12.0% 16.7% 17.4% Knowledge products 36.4% 26.5% 20.8% 11.1% 20.0% 41.7% 43.5% Convening services 18.2% 10.3% 3.8% 11.1% 12.0% 8.3% 8.7% None of the above 0.0% 5.9% 3.8% 0.0% 4.0% 8.3% 0.0% The combination is appropriate for XXXX 18.2% 22.1% 20.8% 44.4% 20.0% 8.3% 13.0% Don’t know 9.1% 22.1% 22.6% 0.0% 32.0% 16.7% 17.4% *Significantly different between stakeholder groups 77 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries F. The Future Role of the World Bank Group in XXXX (continued) When thinking about how the World Bank Group can add the most value in XXXX, how important is each of the following activities? (1-Not important at all, 10-Very important) Which of the following best describes your current position? Employee of a Ministry/ Private Sector/ Independent PMU/ Consultant on Financial Sector/ Government Academia/Research Office of Minister WBG Project Private Bank CSO Institution Institute/Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Policy advice 5 7.40 3.78 60 7.35 2.50 47 8.11 1.97 9 7.44 2.92 21 6.00 3.07 11 7.82 2.60 17 7.88 1.96 Implementation assistance 7 7.71 3.15 60 7.38 2.67 46 8.15 2.35 9 7.56 3.28 23 5.96 2.80 11 8.18 2.36 19 7.68 2.79 Improving government effectiveness 7 6.86 2.41 59 7.85 2.57 44 8.23 2.42 8 7.50 3.51 24 6.83 2.78 11 7.82 2.52 19 8.37 1.80 Improving service delivery 8 6.88 2.70 59 7.31 2.68 44 7.77 2.23 9 7.44 3.43 20 6.25 2.65 11 7.91 2.43 16 8.06 2.17 Convening across government institutions 8 6.63 2.83 57 7.44 2.46 42 7.98 2.10 8 7.25 3.33 22 6.45 2.94 11 7.55 2.42 16 7.56 2.42 Convening between the government and groups 7 6.29 3.35 59 7.42 2.46 44 8.07 2.07 9 7.56 3.57 20 6.15 3.07 11 8.55 2.62 18 8.17 2.31 outside of government Stakeholder consultations* 7 5.29 3.50 55 7.38 2.56 45 7.96 2.15 9 7.56 3.54 20 5.90 2.67 11 7.82 2.86 19 7.84 2.46 *Significantly different between stakeholder groups G. Communication and Information Sharing How do you get most of your information about economic and social development issues in XXXX? (Choose no more than TWO) Employee of a Ministry/ Private Sector/ Independent Percentage of Respondents Office of PMU/ Consultant on WBG Financial Sector/ Government Academia/ Research (Responses combined) Minister Project Private Bank CSO Institution Institute/ Think Tank Other International newspapers 9.1% 10.3% 19.2% 33.3% 30.8% 16.7% 12.0% Local radio 0.0% 5.9% 3.8% 22.2% 3.8% 8.3% 4.0% International radio 9.1% 2.9% 0.0% 0.0% 0.0% 16.7% 4.0% Local television 27.3% 5.9% 3.8% 11.1% 7.7% 0.0% 8.0% International television 18.2% 5.9% 5.8% 0.0% 0.0% 16.7% 8.0% Local newspapers 45.5% 39.7% 53.8% 22.2% 34.6% 33.3% 52.0% Internet 45.5% 64.7% 75.0% 66.7% 65.4% 75.0% 72.0% Social media (blogs, Facebook, Twitter, YouTube, Flickr) 27.3% 32.4% 23.1% 11.1% 30.8% 8.3% 20.0% Other 9.1% 11.8% 1.9% 11.1% 11.5% 25.0% 8.0% How do you get most of your information about economic and social development issues in XXXX? (Choose no more than TWO) Employee of a Ministry/ Private Sector/ Independent Percentage of Respondents Office of PMU/ Consultant on WBG Financial Sector/ Government Academia/ Research (Responses combined) Minister Project Private Bank CSO Institution Institute/ Think Tank Other Direct contact with World Bank Group 27.3% 44.1% 19.6% 33.3% 32.0% 41.7% 45.8% e-Newsletters 36.4% 25.0% 37.3% 44.4% 24.0% 16.7% 20.8% World Bank Group’s seminars/workshops/conferences 27.3% 50.0% 33.3% 22.2% 28.0% 50.0% 25.0% World Bank Group’s publications and other written 9.1% 14.7% 19.6% 33.3% 24.0% 41.7% 25.0% materials World Bank Group’s website 36.4% 25.0% 41.2% 44.4% 40.0% 25.0% 33.3% Social media (blogs, Facebook, Twitter, YouTube, Flickr) 36.4% 16.2% 23.5% 11.1% 16.0% 8.3% 12.5% Mobile phones 27.3% 5.9% 3.9% 0.0% 8.0% 16.7% 4.2% Other 0.0% 1.5% 2.0% 0.0% 0.0% 0.0% 4.2% 78 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries G. Communication and Information Sharing (continued) Are you aware of the World Bank Group’s Access to Information Policy under which the Bank will now disclose any information in its possession that is not on a list of exceptions? Employee of a Ministry/ Private Sector/ Independent Office of PMU/ Consultant on WBG Financial Sector/ Government Academia/ Research Percentage of Respondents Minister Project Private Bank CSO Institution Institute/ Think Tank Other Yes 45.5% 35.3% 24.5% 11.1% 12.0% 41.7% 20.8% No 54.5% 64.7% 75.5% 88.9% 88.0% 58.3% 79.2% Do you use/have you used the World Bank Group website? Employee of a Ministry/ Private Sector/ Independent Office of PMU/ Consultant on WBG Financial Sector/ Government Academia/ Research Percentage of Respondents Minister Project Private Bank CSO Institution Institute/ Think Tank Other Yes 90.9% 72.1% 60.4% 55.6% 57.7% 90.9% 60.0% No 9.1% 27.9% 39.6% 44.4% 42.3% 9.1% 40.0% Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, Twitter, YouTube, and Flickr)? Employee of a Ministry/ Private Sector/ Independent Office of PMU/ Consultant on WBG Financial Sector/ Government Academia/ Research Percentage of Respondents Minister Project Private Bank CSO Institution Institute/ Think Tank Other Yes 36.4% 19.1% 11.5% 0.0% 3.8% 25.0% 24.0% No 63.6% 80.9% 88.5% 100.0% 96.2% 75.0% 76.0% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Ministry/ Private Sector/ Independent PMU/ Consultant on Financial Sector/ Government Academia/Research Office of Minister WBG Project Private Bank CSO Institution Institute/Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate. 9 6.78 3.27 50 6.90 2.06 34 7.00 1.71 5 7.20 1.64 16 6.88 2.03 11 7.82 1.94 15 6.80 2.73 I find the information on the World Bank Group’s websites useful. 8 8.00 2.93 49 7.24 2.21 34 7.79 1.77 5 7.60 1.14 15 7.60 1.72 11 7.27 2.28 17 7.59 2.50 The World Bank Group’s social media channels are valuable sources of information about the institution 5 5.40 2.70 26 6.85 2.48 12 6.17 1.90 2 6.50 3.54 6 6.83 2.86 5 6.20 2.95 15 7.00 3.00 H. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country?* Employee of a Ministry/ Private Sector/ Independent Office of PMU/ Consultant on WBG Financial Sector/ Government Academia/ Research Percentage of Respondents Minister Project Private Bank CSO Institution Institute/ Think Tank Other Yes 50.0% 57.6% 20.0% 52.9% 65.5% 18.2% 53.6% No 50.0% 42.4% 80.0% 47.1% 34.5% 81.8% 46.4% *Significantly different between stakeholder groups 79 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries H. Background Information (continued) Which of the following agencies of the World Bank Group do you primarily engage with in XXXX?* (Select only ONE response) Employee of a Ministry/ Private Sector/ Independent Office of PMU/ Consultant on WBG Financial Sector/ Government Academia/ Research Percentage of Respondents Minister Project Private Bank CSO Institution Institute/ Think Tank Other The World Bank (IBRD) 85.7% 81.1% 34.7% 62.5% 88.9% 50.0% 63.0% The International Finance Corporation (IFC) 0.0% 4.1% 16.3% 25.0% 0.0% 16.7% 7.4% The Multilateral Investment Guarantee Agency (MIGA) 0.0% 0.0% 2.0% 0.0% 0.0% 0.0% 0.0% Other 14.3% 14.9% 46.9% 12.5% 11.1% 33.3% 29.6% *Significantly different between stakeholder groups Which of the following describes most of your exposure to the World Bank Group in XXXX? (Choose no more than TWO) Employee of a Ministry/ Private Sector/ Independent Percentage of Respondents Office of PMU/ Consultant on WBG Financial Sector/ Government Academia/ Research (Responses combined) Minister Project Private Bank CSO Institution Institute/ Think Tank Other Observer 14.3% 16.9% 39.7% 25.0% 18.5% 33.3% 27.6% Use World Bank Group reports/data 50.0% 32.5% 46.0% 50.0% 44.4% 66.7% 20.7% Engage in World Bank Group related/sponsored 35.7% 26.5% 9.5% 12.5% 29.6% 33.3% 24.1% events/activities Collaborate as part of my professional duties* 50.0% 60.2% 20.6% 31.3% 51.9% 8.3% 37.9% Use World Bank Group website for information, data, 35.7% 20.5% 36.5% 43.8% 3.7% 25.0% 27.6% research, etc.* *Significantly different between stakeholder groups What’s your gender?* Employee of a Ministry/ Private Sector/ Independent Office of PMU/ Consultant on WBG Financial Sector/ Government Academia/ Research Percentage of Respondents Minister Project Private Bank CSO Institution Institute/ Think Tank Other Female 6.7% 38.8% 10.0% 41.2% 20.7% 33.3% 24.1% Male 93.3% 61.2% 90.0% 58.8% 79.3% 66.7% 75.9% *Significantly different between stakeholder groups What’s your age? Employee of a Ministry/ Private Sector/ Independent Office of PMU/ Consultant on WBG Financial Sector/ Government Academia/ Research Percentage of Respondents Minister Project Private Bank CSO Institution Institute/ Think Tank Other 25 and under 0.0% 1.2% 0.0% 0.0% 0.0% 0.0% 0.0% 26-35 6.7% 23.5% 11.4% 0.0% 20.7% 0.0% 17.2% 36-45 26.7% 27.1% 30.0% 29.4% 20.7% 16.7% 20.7% 46-55 53.3% 36.5% 38.6% 29.4% 34.5% 75.0% 41.4% 56 and above 13.3% 11.8% 20.0% 41.2% 24.1% 8.3% 20.7% 80 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries Appendix C: Responses to All Questions by Country Kuwait N=119 Bahrain N=39 Oman N=58 United Arab Emirates N=44 A. General Issues facing XXXX In general, would you say that XXXX is headed in...?* Percentage of Respondents Kuwait Bahrain Oman UAE The right direction 47.4% 64.9% 70.2% 90.7% The wrong direction 21.6% 10.8% 5.3% 7.0% Not sure 31.0% 24.3% 24.6% 2.3% *Significantly different between countries Listed below are a number of development priorities in XXXX. In your opinion, how IMPORTANT are the following sectoral areas for the country’s development? (1-Not important at all, 10-Very important) Country Kuwait Bahrain Oman United Arab Emirates N Mean SD N Mean SD N Mean SD N Mean SD Social protection* 111 7.80 2.21 35 7.11 3.09 54 6.61 3.25 42 7.90 2.35 Gender equity* 110 7.54 2.45 33 6.61 3.12 53 7.09 2.44 43 8.30 1.82 Private sector development* 115 8.69 1.96 35 7.29 3.14 55 7.93 3.19 43 8.98 1.16 Education* 114 8.93 2.35 32 7.59 3.38 51 7.84 3.40 43 9.12 1.48 Public sector governance/reform* 110 8.71 2.33 33 7.61 3.41 56 7.79 3.15 43 9.02 1.16 Global/regional integration* 109 7.42 2.17 34 6.44 2.75 53 6.98 2.66 42 8.38 1.71 Food security 112 7.35 2.62 35 7.14 3.16 53 7.55 3.10 43 8.26 2.02 Urban development* 108 7.65 2.15 34 6.50 3.28 54 7.09 2.48 41 8.10 1.81 Energy* 113 8.16 2.21 34 7.12 3.25 54 7.59 2.57 41 9.02 1.37 Water and sanitation* 113 8.09 2.32 33 7.00 3.08 53 7.62 2.85 41 8.90 1.39 Pollution* 110 8.14 2.25 32 6.69 3.27 52 7.02 2.79 41 8.12 2.05 Job creation/employment* 110 8.41 2.32 33 7.18 3.34 53 7.72 3.39 43 8.91 1.31 Health* 111 8.50 2.31 35 7.03 3.22 50 7.56 3.05 43 8.95 1.46 Financial markets* 110 7.82 2.19 34 7.03 3.14 51 6.98 2.82 40 8.68 1.49 Transport* 111 8.05 2.14 34 6.65 2.87 53 7.19 2.77 43 8.21 1.66 Agriculture 113 6.88 2.71 35 6.34 2.62 50 7.10 2.43 40 7.58 2.14 Trade and exports* 108 7.69 2.28 33 7.30 2.91 52 7.40 2.77 39 8.77 1.56 Natural resource management* 113 8.59 2.07 32 7.13 3.55 53 7.62 2.88 41 8.88 1.62 Climate change* 107 7.64 2.30 34 5.94 3.22 53 6.43 3.06 42 8.52 1.67 Anti corruption* 107 8.57 2.51 30 6.70 3.22 50 7.30 3.41 41 8.34 2.15 Judiciary reform 98 7.97 2.67 31 6.58 3.21 50 7.28 2.91 39 7.95 2.11 Economic growth* 107 8.48 2.18 32 7.06 3.44 52 7.71 3.30 43 8.88 1.26 Disaster risk management* 103 7.78 2.31 33 6.61 2.85 53 6.98 2.63 39 7.77 2.08 Equality of opportunity* 109 8.01 2.34 31 6.65 3.17 51 6.96 3.11 38 8.18 1.75 Non-communicable disease 103 6.93 2.45 31 6.32 3.07 52 6.65 2.74 38 7.74 2.05 Information and communications technology* 114 8.04 2.18 34 6.79 3.34 51 7.71 2.63 42 8.95 1.38 *Significantly different between countries 81 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries A. General Issues facing XXXX (Continued) The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in XXXX? (Choose no more than TWO) Percentage of Respondents (Responses combined) Kuwait Bahrain Oman UAE Better employment opportunities for young people* 29.1% 38.9% 52.6% 33.3% Better employment opportunities for women 3.4% 2.8% 1.8% 4.8% Greater access to micro-finance for the poor 3.4% 5.6% 1.8% 4.8% Greater voice and participation for citizens to help ensure greater 6.0% 19.4% 8.8% 2.4% accountability* Greater access to health and nutrition for citizens 5.1% 0.0% 3.5% 7.1% Better entrepreneurial opportunities 19.7% 25.0% 24.6% 28.6% A growing middle class 14.5% 22.2% 10.5% 11.9% Better opportunity for the poor expats who live in urban areas* 3.4% 0.0% 3.5% 14.3% More diversified economic growth 43.6% 47.2% 38.6% 45.2% More reliable social safety net 6.0% 0.0% 7.0% 0.0% Greater equity of fiscal policy 1.7% 5.6% 8.8% 0.0% Better quality education and training that better ensure job opportunity 45.3% 27.8% 35.1% 31.0% Better quality public services* 11.1% 2.8% 1.8% 2.4% Better energy efficiency 1.7% 0.0% 0.0% 4.8% Other 0.9% 2.8% 1.8% 2.4% *Significantly different between countries In your view, is climate change a very serious problem, somewhat serious, not too serious, or not a problem in XXXX? (Select only ONE response)* Percentage of Respondents Kuwait Bahrain Oman UAE A very serious problem 30.2% 11.1% 12.3% 38.1% A somewhat serious problem 40.5% 41.7% 36.8% 31.0% Not too serious problem 20.7% 27.8% 38.6% 23.8% Not a problem 4.3% 13.9% 8.8% 2.4% Don’t know 4.3% 5.6% 3.5% 4.8% *Significantly different between countries In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an important development priority in XXXX? (Select only ONE response) Percentage of Respondents Kuwait Bahrain Oman UAE A very important development priority 69.2% 58.3% 64.9% 66.7% A moderately important development priority 16.2% 16.7% 22.8% 19.0% A slightly important development priority 8.5% 11.1% 5.3% 9.5% Not an important development priority 5.1% 11.1% 5.3% 2.4% Don’t know 0.9% 2.8% 1.8% 2.4% B. Overall Attitudes toward the World Bank Group Country Kuwait Bahrain Oman United Arab Emirates N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in XXXX?* 114 6.16 2.91 32 4.53 2.96 55 5.42 2.83 40 5.68 2.76 (1-Not familiar at all, 10-Very familiar) *Significantly different between countries Country Kuwait Bahrain Oman United Arab Emirates N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank 97 6.16 2.36 25 4.40 2.52 43 5.53 2.49 29 6.00 2.27 Group’s effectiveness in XXXX.* (1-Not effective at all, 10-Very effective) *Significantly different between countries 82 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries B. Overall Attitudes toward the World Bank Group (continued) Country Kuwait Bahrain Oman United Arab Emirates N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help XXXX solve its most 94 6.81 2.34 24 4.92 2.99 42 5.81 2.56 27 6.56 2.28 complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between countries When thinking about how the World Bank Group can have the most impact on development results in XXXX, in which sectors do you believe the World Bank Group should focus most of its technical assistance and knowledge services in XXXX? (Choose no more than THREE) Percentage of Respondents (Responses combined) Kuwait Bahrain Oman UAE Social protection 10.5% 21.9% 14.3% 10.5% Gender equity 5.3% 3.1% 0.0% 2.6% Private sector development 29.8% 28.1% 44.6% 44.7% Education* 57.0% 50.0% 28.6% 31.6% Public sector governance/reform* 49.1% 53.1% 32.1% 26.3% Global/regional integration 6.1% 12.5% 1.8% 7.9% Food security 0.0% 6.3% 3.6% 2.6% Urban development 2.6% 3.1% 0.0% 2.6% Energy 5.3% 6.3% 5.4% 5.3% Water and sanitation 0.9% 6.3% 1.8% 5.3% Pollution 1.8% 6.3% 3.6% 0.0% Job creation/employment* 14.0% 9.4% 41.1% 18.4% Health 10.5% 6.3% 3.6% 10.5% Financial markets 7.9% 6.3% 8.9% 13.2% Transport 8.8% 6.3% 3.6% 2.6% Agriculture 1.8% 6.3% 3.6% 2.6% Trade and exports 7.0% 6.3% 10.7% 10.5% Natural resource management 7.0% 0.0% 8.9% 2.6% Climate change* 0.9% 6.3% 1.8% 13.2% Anti-corruption* 28.1% 12.5% 23.2% 2.6% Judiciary reform 4.4% 6.3% 8.9% 2.6% Economic growth 19.3% 18.8% 26.8% 28.9% Disaster risk management 0.9% 0.0% 0.0% 0.0% Equality of opportunity 3.5% 6.3% 1.8% 10.5% Non-communicable disease 0.0% 0.0% 0.0% 2.6% Information and communications technology 1.8% 0.0% 5.4% 5.3% *Significantly different between countries 83 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in XXXX? Greatest Value Percentage of Respondents Kuwait Bahrain Oman UAE Bringing together different groups of stakeholders 9.8% 11.1% 7.3% 5.4% Data and statistics* 15.2% 16.7% 0.0% 13.5% Policy advice, studies, analyses 16.1% 19.4% 21.8% 21.6% Capacity development 15.2% 27.8% 30.9% 16.2% Advisory services and technical assistance 17.9% 13.9% 18.2% 18.9% Development partners coordination 5.4% 2.8% 0.0% 5.4% Promoting knowledge sharing 4.5% 5.6% 7.3% 13.5% Implementation support 15.2% 2.8% 14.5% 2.7% Other 0.9% 0.0% 0.0% 2.7% *Significantly different between countries 2nd Greatest Value Percentage of Respondents Kuwait Bahrain Oman UAE Bringing together different groups of stakeholders 10.8% 8.8% 3.6% 2.7% Data and statistics 11.7% 8.8% 5.5% 16.2% Policy advice, studies, analyses 22.5% 17.6% 18.2% 16.2% Capacity development 13.5% 17.6% 25.5% 8.1% Advisory services and technical assistance 15.3% 14.7% 16.4% 32.4% Development partners coordination 2.7% 2.9% 7.3% 0.0% Promoting knowledge sharing 7.2% 14.7% 5.5% 5.4% Implementation support 15.3% 14.7% 18.2% 16.2% Other 0.9% 0.0% 0.0% 2.7% Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in XXXX? (Choose no more than TWO) Percentage of Respondents (Responses combined) Kuwait Bahrain Oman UAE Not willing to honestly criticize policies and reform efforts in the country 24.1% 17.1% 20.8% 12.8% Staff too inaccessible 1.8% 5.7% 1.9% 5.1% Not collaborating enough with private sector 3.6% 11.4% 11.3% 5.1% Not adequately collaborating with organizations such as bilaterals, 1.8% 2.9% 1.9% 7.7% multilaterals, trust funds, UN agencies Not aligned with country priorities 7.1% 11.4% 15.1% 7.7% Not adequately sensitive to political/social realities in XXXX 17.0% 8.6% 3.8% 7.7% Too influenced by developed countries 4.5% 11.4% 13.2% 10.3% World Bank Group’s processes too slow 3.6% 2.9% 7.5% 7.7% World Bank Group’s processes too complex 3.6% 11.4% 1.9% 5.1% Not exploring alternative policy options 2.7% 2.9% 9.4% 7.7% Not sufficiently focused on results 11.6% 2.9% 7.5% 5.1% Not in it for the long term 4.5% 5.7% 0.0% 0.0% Its advice and strategies do not lend themselves to practical problem 17.0% 8.6% 11.3% 7.7% solving Not collaborating enough with civil society 4.5% 8.6% 7.5% 2.6% Not enough public disclosure of its work 16.1% 8.6% 15.1% 10.3% Arrogant in its approach 1.8% 2.9% 3.8% 5.1% The credibility of its knowledge/data 0.9% 0.0% 5.7% 0.0% Other 4.5% 8.6% 1.9% 7.7% Don’t know 22.3% 22.9% 18.9% 30.8% 84 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in XXXX? (1-Not effective at all, 10-Very effective) Country Kuwait Bahrain Oman United Arab Emirates N Mean SD N Mean SD N Mean SD N Mean SD Policy design (for clarity and better incentives to achieve 55 5.96 2.40 14 5.43 2.44 22 5.41 2.48 18 6.33 1.88 socio-economic goals) The private sector (related to institutional and policy 55 5.56 2.46 14 4.93 2.06 22 5.32 2.36 16 5.69 1.92 change) Technical capacity building 62 6.00 2.48 14 5.86 2.03 25 5.20 2.52 19 7.00 1.97 When thinking about how to improve capacity building in XXXX to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) Country Kuwait Bahrain Oman United Arab Emirates N Mean SD N Mean SD N Mean SD N Mean SD Policy design (for clarity and better incentives to achieve socio-economic goals) 69 7.65 2.52 18 6.61 2.91 34 6.74 2.87 23 7.26 2.22 The private sector (related to institutional and policy 63 7.38 2.62 18 6.94 2.53 30 7.00 2.77 21 7.05 2.46 change) Technical capacity building 73 7.75 2.64 19 7.21 2.80 33 7.33 2.70 23 7.52 2.50 In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Percentage of Respondents (Responses combined) Kuwait Bahrain Oman UAE Academia/think tanks/research institutes* 39.1% 41.2% 59.6% 56.8% External partners 6.4% 8.8% 9.6% 8.1% Media* 14.5% 5.9% 0.0% 0.0% Private sector 43.6% 61.8% 53.8% 45.9% Parliament 20.0% 17.6% 15.4% 2.7% NGOs/Community Based Organizations 12.7% 29.4% 15.4% 13.5% Youth/university groups 27.3% 8.8% 15.4% 18.9% Beneficiaries 10.9% 2.9% 7.7% 10.8% Foundations 2.7% 0.0% 1.9% 2.7% Other 4.5% 5.9% 3.8% 5.4% Don’t know 4.5% 2.9% 5.8% 8.1% *Significantly different between countries To what extent do you agree with the following statements about the World Bank Group’s work in XXXX? (1-Strongly disagree, 10-Strongly agree) Country Kuwait Bahrain Oman United Arab Emirates N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant 87 5.94 2.18 22 5.14 2.46 39 4.54 2.27 26 5.77 2.12 role in development in XXXX* The World Bank Group’s work is aligned with what I 81 6.14 2.11 21 4.81 2.27 36 4.83 2.42 27 6.00 2.02 consider the development priorities for XXXX* *Significantly different between countries 85 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in XXXX, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Country Kuwait Bahrain Oman United Arab Emirates N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs* 76 6.70 2.11 22 5.77 2.52 30 5.37 1.97 20 6.55 1.93 Flexibility (in terms of the institution’s products and 69 6.71 2.15 20 5.50 2.56 29 5.34 2.33 22 6.14 2.12 services)* Flexibility (in terms of changing country circumstances)* 70 6.24 2.14 19 5.11 2.38 26 4.88 2.37 20 6.00 2.05 Being inclusive 69 6.51 2.21 21 6.19 2.56 28 5.64 2.39 20 5.90 2.31 Openness (sharing data and other information) 77 6.95 2.21 26 5.96 2.81 35 6.06 2.68 22 6.64 2.24 Collaboration with the Government* 74 7.47 2.00 23 6.04 3.04 38 6.11 2.92 22 6.64 2.56 The speed in which it gets things accomplished on the 71 6.20 2.19 23 5.83 2.21 35 5.63 2.68 20 5.70 2.45 ground Helping to bring discipline/effective supervision to 63 5.89 2.72 21 5.19 2.11 30 5.20 2.76 19 5.95 2.30 implementation of investment projects Collaboration with civil society 57 5.46 2.51 20 5.70 2.64 25 4.92 2.96 16 6.06 2.79 Staff accessibility 72 6.90 2.65 16 5.63 2.80 32 5.53 2.98 17 7.00 2.40 Collaboration with other development partners 57 6.65 2.26 16 5.56 2.42 26 5.23 2.61 11 6.45 2.50 Collaboration with the private sector 52 6.08 2.52 17 4.88 2.15 28 4.89 2.69 16 6.06 2.72 Straightforwardness and honesty* 73 7.68 2.19 21 6.14 2.82 30 5.70 3.14 21 6.76 2.39 Treating clients and stakeholders in XXXX with respect* 76 8.50 2.14 20 6.80 3.14 34 6.94 3.20 18 6.94 2.55 Being a long-term partner 81 7.63 2.48 19 6.74 2.75 34 6.18 2.99 21 6.95 2.71 *Significantly different between countries To be a more effective development partner in XXXX, do you believe that the World Bank Group should have…? (Select only ONE response) Percentage of Respondents Kuwait Bahrain Oman UAE More local presence 63.8% 63.6% 80.4% 66.7% The current level of local presence is adequate 17.1% 18.2% 7.8% 16.7% Less local presence 5.7% 3.0% 3.9% 0.0% Don't know 13.3% 15.2% 7.8% 16.7% When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Percentage of Respondents (Responses combined) Kuwait Bahrain Oman UAE The World Bank Group does not provide the government with consistent 5.8% 16.1% 10.2% 13.8% support throughout the reform effort Political pressures and obstacles* 46.6% 35.5% 14.3% 17.2% Reforms are not well thought out in light of country challenges 28.2% 32.3% 32.7% 34.5% Poor coordination within the Government 13.6% 9.7% 20.4% 13.8% There is an inadequate level of private sector participation and support* 11.7% 19.4% 34.7% 20.7% Poor coordination of development partners 9.7% 3.2% 4.1% 13.8% The World Bank Group is not sensitive enough to political/social realities 16.5% 12.9% 14.3% 17.2% on the ground Lack of/inadequate levels of capacity in Government 16.5% 16.1% 16.3% 10.3% There is not an adequate level of citizen/civil society participation 10.7% 9.7% 18.4% 17.2% Corruption* 15.5% 0.0% 4.1% 0.0% Poor coordination within the World Bank Group 2.9% 0.0% 6.1% 3.4% Other 1.9% 12.9% 6.1% 10.3% *Significantly different between countries 86 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in XXXX? (1-Not important at all, 10-Very important) Country Kuwait Bahrain Oman United Arab Emirates N Mean SD N Mean SD N Mean SD N Mean SD Social protection 87 6.20 2.84 28 5.57 3.23 41 5.29 2.86 30 6.10 2.70 Gender equity 84 6.05 2.82 28 5.96 3.12 41 5.02 2.29 29 6.24 2.81 Private sector development 88 7.91 2.40 28 6.75 3.05 45 7.20 2.87 31 7.90 2.15 Education* 93 8.23 2.67 28 6.54 3.45 44 7.09 3.11 30 8.20 1.94 Public sector governance/reform* 91 8.27 2.46 28 6.79 3.72 44 7.16 2.98 31 7.65 2.42 Global/regional integration 83 7.00 2.43 26 6.00 3.05 43 6.44 2.51 27 7.15 2.36 Food security 89 6.25 2.75 28 6.04 2.96 43 6.19 2.71 28 6.54 2.65 Urban development 85 6.36 2.49 29 5.10 3.14 43 5.84 2.59 28 6.79 2.59 Energy 86 7.26 2.72 29 6.24 3.15 44 6.02 2.55 28 6.86 2.26 Water and sanitation 87 7.07 2.72 28 6.29 3.09 43 6.02 2.55 28 6.68 2.25 Pollution* 88 7.67 2.41 28 5.96 3.08 41 5.85 2.68 28 6.71 2.39 Job creation/employment 92 7.73 2.35 28 6.54 3.33 44 7.18 3.18 28 7.29 2.42 Health* 90 7.83 2.45 27 5.67 3.35 43 6.47 2.82 28 7.46 2.67 Financial markets* 87 7.62 2.29 27 6.19 3.03 42 6.45 2.67 27 7.30 2.15 Transport 89 7.04 2.49 27 5.78 3.13 43 5.93 2.76 28 6.57 2.63 Agriculture 83 6.19 2.62 27 5.85 2.93 41 6.02 2.27 28 6.32 2.75 Trade and exports 87 7.10 2.70 27 6.26 2.92 42 6.60 2.64 24 6.75 2.38 Natural resource management 90 7.24 2.73 27 5.89 3.34 42 6.21 3.05 27 6.33 2.62 Climate change* 84 7.01 2.43 27 5.52 3.21 44 5.93 2.80 27 7.41 2.34 Anti corruption* 90 7.88 2.59 25 5.84 3.25 42 6.17 3.22 28 6.64 2.98 Judiciary reform* 84 7.42 2.81 26 5.50 3.18 41 5.37 2.96 28 6.57 2.60 Economic growth* 91 8.29 2.39 29 6.83 3.11 44 7.00 3.14 28 7.86 2.10 Disaster risk management 85 7.36 2.49 28 6.25 2.50 42 6.52 2.47 28 7.04 2.13 Equality of opportunity* 87 7.33 2.52 25 6.36 3.12 42 5.95 2.68 27 6.63 2.63 Non-communicable disease 84 6.07 2.66 25 5.44 2.57 40 5.58 2.52 28 6.54 2.55 Information and communications technology 91 7.33 2.69 27 6.26 2.96 41 6.90 2.68 28 7.21 2.28 *Significantly different between countries 87 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in XXXX? (1-Not effective at all, 10-Very effective) Country Kuwait Bahrain Oman United Arab Emirates N Mean SD N Mean SD N Mean SD N Mean SD Social protection 42 5.57 2.73 14 4.29 2.95 15 5.27 2.76 12 5.17 2.33 Gender equity 37 5.16 2.51 11 5.27 3.17 14 5.21 2.42 10 5.20 1.40 Private sector development 45 6.42 2.61 10 4.20 2.10 19 5.47 2.57 16 5.56 2.03 Education* 53 6.47 2.59 10 4.00 2.67 20 5.60 2.76 16 5.56 2.42 Public sector governance/reform 50 6.40 2.71 13 5.00 2.89 23 5.39 2.73 17 6.06 2.59 Global/regional integration 40 5.80 2.50 9 4.67 2.83 16 5.44 2.61 12 6.75 2.05 Food security 40 5.55 2.66 8 4.25 3.06 19 5.11 2.31 12 5.50 1.73 Urban development 38 5.71 2.52 8 4.00 1.60 18 5.11 2.42 13 5.23 2.01 Energy 40 6.08 2.49 12 5.08 3.03 15 5.13 2.26 13 5.62 1.89 Water and sanitation 39 5.69 2.58 9 4.22 2.64 15 4.87 2.36 13 5.85 1.86 Pollution 38 5.53 2.51 11 4.55 3.14 16 5.13 2.42 12 5.75 1.48 Job creation/employment 42 5.71 2.82 10 4.20 3.22 19 4.58 2.48 14 5.36 1.55 Health 39 5.41 2.68 10 4.10 2.47 15 5.27 2.34 14 5.21 2.22 Financial markets 44 5.77 2.76 14 5.14 3.13 22 5.32 2.57 13 6.00 1.83 Transport 37 5.54 2.55 10 4.40 2.76 16 4.88 2.33 12 5.33 0.98 Agriculture 38 5.11 2.64 9 3.89 2.93 18 5.22 2.24 13 5.54 1.27 Trade and exports 35 5.97 2.67 10 4.20 3.22 15 4.73 2.43 13 6.46 1.71 Natural resource management 38 5.61 2.55 10 4.70 3.09 19 5.05 2.55 13 5.69 1.49 Climate change 39 5.62 2.56 9 4.11 3.10 19 5.89 2.31 14 6.14 1.83 Anti corruption 41 5.37 3.02 9 4.33 3.74 17 5.06 2.93 14 5.29 2.70 Judiciary reform 38 5.13 3.06 10 4.50 3.21 15 5.33 3.02 14 5.71 2.79 Economic growth 48 6.35 2.81 11 5.09 3.53 21 5.67 3.21 14 6.00 2.77 Disaster risk management 40 5.80 2.75 9 4.67 2.60 17 5.06 2.25 10 5.70 1.77 Equality of opportunity 35 5.37 2.74 8 3.88 3.23 16 4.19 2.59 12 5.92 1.83 Non-communicable disease 36 5.33 2.64 10 4.60 2.59 16 5.25 2.27 10 5.70 2.26 Information and communications technology 40 6.13 2.57 9 4.11 3.10 16 5.00 2.68 12 5.58 1.68 *Significantly different between countries Country Kuwait Bahrain Oman United Arab Emirates N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help 70 6.01 2.14 20 5.40 2.85 29 5.38 2.53 26 5.62 2.17 to achieve development results in XXXX? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statement about the World Bank Group in XXXX? (1-Strongly disagree, 10-Strongly agree) Country Kuwait Bahrain Oman United Arab Emirates N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 63 6.08 2.09 18 4.72 2.56 30 4.83 2.49 23 5.52 2.48 needs of XXXX* The World Bank Group meets XXXX’s needs for 71 6.73 2.29 18 5.06 2.84 33 5.52 2.44 24 5.58 2.47 knowledge services* *Significantly different between countries 88 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries C. World Bank Group’s Effectiveness and Results (continued) Country Kuwait Bahrain Oman United Arab Emirates N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that XXXX received value for money from the World Bank Group’s reimbursable 55 5.56 2.18 12 5.42 2.39 27 4.89 2.31 18 5.28 1.84 advisory services (RAS)? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Percentage of Respondents Kuwait Bahrain Oman UAE Weekly 8.3% 6.7% 4.7% 8.3% Monthly 17.7% 0.0% 20.9% 13.9% A few times a year 37.5% 46.7% 25.6% 27.8% Rarely 21.9% 30.0% 32.6% 25.0% Never 14.6% 16.7% 16.3% 25.0% In XXXX, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Country Kuwait Bahrain Oman United Arab Emirates N Mean SD N Mean SD N Mean SD N Mean SD Are timely 60 6.48 2.03 15 5.67 2.87 25 5.64 2.53 21 6.71 2.55 Include appropriate level of stakeholder involvement 50 6.58 2.24 14 5.71 2.81 27 6.07 2.64 21 6.52 1.63 during preparation Are relevant to XXXX’s social and economic development 59 7.00 2.11 16 6.31 2.52 25 6.24 2.62 22 6.64 1.81 priorities Lead to practical solutions 61 6.66 2.23 15 5.80 2.40 25 5.96 2.64 22 6.23 2.22 Are accessible (well written and easy to understand)* 63 7.22 2.20 21 6.10 2.49 27 5.67 3.04 22 7.18 1.53 Are source of relevant information on global good 64 7.48 2.11 19 6.11 2.77 24 6.17 2.94 22 7.36 1.76 practices* Are adequately disseminated 60 6.48 2.52 18 5.89 2.61 23 5.26 2.73 23 6.65 2.31 Are translated enough into Arabic 58 6.47 2.31 14 5.07 2.64 25 5.24 3.10 21 5.86 2.01 Are adaptable to XXXX’s specific development challenges 63 6.52 2.17 15 5.93 2.46 26 5.54 2.80 22 6.36 1.94 and country circumstances *Significantly different between countries Country Kuwait Bahrain Oman United Arab Emirates N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make 79 6.35 2.17 17 5.65 2.47 31 5.52 2.22 26 5.85 2.20 to development results in your country? Overall, how would you rate the technical quality of the 77 7.12 2.27 20 6.65 2.03 35 6.43 2.57 27 6.19 2.48 World Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 89 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Group’s technical assistance/ advisory work contribute to solving XXXX’s development challenges? (1-To no degree at all, 10-To a very significant degree) Country Kuwait Bahrain Oman United Arab Emirates N Mean SD N Mean SD N Mean SD N Mean SD Conceptualization (understanding and framing the 69 6.94 2.36 16 5.88 2.70 31 6.06 2.52 22 6.27 2.27 problem) Design (appraising and planning the solutions) 68 6.59 2.29 16 5.88 2.42 31 6.06 2.61 23 6.09 2.23 Implementation (executing, carrying out, monitoring and 68 6.37 2.34 15 6.47 2.61 31 5.61 2.38 22 5.64 2.08 making appropriate adjustments) Evaluation (assessing the impact and results) 69 6.67 2.37 15 6.60 2.95 29 6.00 2.67 21 6.57 2.23 To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Country Kuwait Bahrain Oman United Arab Emirates N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group effectively monitors and 69 6.68 2.33 19 5.74 2.26 33 5.36 2.60 23 6.43 2.27 evaluates the activities it supports The World Bank Group’s approvals and reviews are done 63 6.76 2.19 17 5.76 2.61 30 5.67 2.41 19 6.26 2.49 in a timely fashion The World Bank Group’s “Safeguard Policy” 44 6.52 2.28 17 5.12 2.83 29 5.17 2.49 16 6.75 2.54 requirements are reasonable* The World Bank Group takes decisions quickly in XXXX 47 6.19 1.86 16 5.44 2.28 24 5.13 2.52 13 6.38 2.33 Working with the World Bank Group increases XXXX’s 65 6.94 2.15 17 6.76 2.75 32 5.44 3.09 19 6.53 2.32 institutional capacity Where country systems are adequate, the World Bank 49 6.78 2.07 15 6.40 2.64 22 5.50 2.70 13 6.08 2.33 Group makes appropriate use of them The World Bank Group provides effective implementation 56 6.27 2.49 14 6.14 2.41 27 5.11 2.52 16 6.75 2.24 support *Significantly different between countries Country Kuwait Bahrain Oman United Arab Emirates N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private 61 5.84 2.30 17 5.59 2.43 26 5.31 2.43 18 6.17 2.28 public partnerships in XXXX? (1-To no degree at all, 10-To a very significant degree) F. The Future Role of the World Bank Group in XXXX When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Percentage of Respondents (Responses combined) Kuwait Bahrain Oman UAE Provide more adequate data/knowledge/statistics/figures on XXXX’s 32.6% 43.3% 38.1% 37.5% economy Ensure greater selectivity in its work 9.5% 13.3% 16.7% 9.4% Reach out more to groups outside of Government 33.7% 40.0% 26.2% 31.3% Work faster 8.4% 10.0% 9.5% 9.4% Improve the quality of its visiting experts as related to XXXX’s specific 18.9% 13.3% 26.2% 21.9% challenges Offer more innovative knowledge services* 7.4% 13.3% 11.9% 37.5% Collaborate more effectively with Government clients 21.1% 23.3% 19.0% 12.5% Increase the level of capacity development in the country 36.8% 20.0% 35.7% 15.6% Increase availability of reimbursable advisory services (RAS) 7.4% 10.0% 9.5% 6.3% Other 4.2% 3.3% 2.4% 0.0% *Significantly different between countries 90 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries F. The Future Role of the World Bank Group in XXXX (continued) When considering the combination of services that the World Bank Group offers in XXXX, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in XXXX? (Select only ONE response) Percentage of Respondents Kuwait Bahrain Oman UAE Financial services to the private sector through IFC 11.5% 22.6% 35.7% 15.2% Knowledge products 32.3% 25.8% 16.7% 27.3% Convening services 8.3% 9.7% 4.8% 15.2% None of the above 6.3% 3.2% 0.0% 3.0% The combination is appropriate for XXXX 16.7% 22.6% 26.2% 21.2% Don’t know 25.0% 16.1% 16.7% 18.2% When thinking about how the World Bank Group can add the most value in XXXX, how important is each of the following activities? (1-Not important at all, 10-Very important) Country Kuwait Bahrain Oman United Arab Emirates N Mean SD N Mean SD N Mean SD N Mean SD Policy advice 81 7.72 2.29 24 7.38 2.78 39 7.08 2.94 27 7.56 2.22 Implementation assistance 83 7.94 2.51 27 7.41 2.87 39 6.95 3.07 27 7.15 2.41 Improving government effectiveness 84 8.15 2.37 25 7.68 2.61 37 7.27 3.25 27 7.63 1.67 Improving service delivery 78 7.78 2.51 22 7.50 2.61 40 7.10 2.77 28 6.75 2.20 Convening across government institutions 79 7.85 2.36 21 7.33 2.65 39 7.08 2.90 26 6.77 2.03 Convening between the government and groups outside 79 8.09 2.35 25 7.12 2.80 38 7.00 3.04 27 7.22 2.17 of government Stakeholder consultations 82 7.88 2.37 24 7.33 2.60 36 6.83 3.09 25 6.56 2.63 G. Communications and Information Sharing How do you get most of your information about economic and social development issues in XXXX? (Choose no more than TWO) Percentage of Respondents (Responses combined) Kuwait Bahrain Oman UAE International newspapers 17.5% 28.1% 7.0% 15.6% Local radio 3.1% 9.4% 2.3% 12.5% International radio 2.1% 3.1% 2.3% 6.3% Local television 6.2% 6.3% 9.3% 6.3% International television 7.2% 6.3% 7.0% 3.1% Local newspapers 45.4% 28.1% 55.8% 37.5% Internet 71.1% 71.9% 69.8% 53.1% Social media (blogs, Facebook, Twitter, YouTube, Flickr) 24.7% 25.0% 34.9% 15.6% Other 9.3% 6.3% 4.7% 18.8% How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents (Responses combined) Kuwait Bahrain Oman UAE Direct contact with World Bank Group 36.6% 37.5% 32.6% 30.3% e-Newsletters 30.1% 25.0% 30.2% 27.3% World Bank Group’s seminars/workshops/conferences 39.8% 21.9% 48.8% 30.3% World Bank Group’s publications and other written materials 23.7% 28.1% 16.3% 12.1% World Bank Group’s website 31.2% 43.8% 32.6% 30.3% Social media (blogs, Facebook, Twitter, YouTube, Flickr) 14.0% 18.8% 16.3% 30.3% Mobile phones 5.4% 6.3% 11.6% 6.1% Other 2.2% 0.0% 0.0% 3.0% Are you aware of the World Bank Group’s Access to Information Policy under which the Bank will now disclose any information i n its possession that is not on a list of exceptions? Percentage of Respondents Kuwait Bahrain Oman UAE Yes 31.3% 18.8% 32.6% 18.8% No 68.8% 81.3% 67.4% 81.3% 91 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries G. Communications and Information Sharing (continued) Do you use/have you used the World Bank Group website? Percentage of Respondents Kuwait Bahrain Oman UAE Yes 68.0% 58.1% 72.1% 63.6% No 32.0% 41.9% 27.9% 36.4% Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, Twitter, YouTube, and Flickr)? Percentage of Respondents Kuwait Bahrain Oman UAE Yes 15.6% 25.0% 11.6% 15.2% No 84.4% 75.0% 88.4% 84.8% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Country Kuwait Bahrain Oman United Arab Emirates N Mean SD N Mean SD N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate.* 65 7.55 1.61 20 6.35 2.21 34 6.03 2.59 21 7.38 1.88 I find the information on the World Bank Group’s websites 65 7.97 1.48 20 6.75 2.49 33 6.94 2.73 21 7.76 1.92 useful.* The World Bank Group’s social media channels are 33 7.24 2.35 14 6.14 2.82 14 5.21 2.61 10 7.10 2.02 valuable sources of information about the institution *Significantly different between countries H. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country?* Percentage of Respondents Kuwait Bahrain Oman UAE Yes 59.5% 16.2% 39.7% 39.5% No 40.5% 83.8% 60.3% 60.5% *Significantly different between countries Which of the following agencies of the World Bank Group do you primarily engage with in XXXX?* (Select only ONE response) Percentage of Respondents Kuwait Bahrain Oman UAE The World Bank (IBRD) 78.7% 35.7% 54.0% 72.7% The International Finance Corporation (IFC) 6.5% 10.7% 14.0% 6.1% The Multilateral Investment Guarantee Agency (MIGA) 0.0% 0.0% 2.0% 0.0% Other 14.8% 53.6% 30.0% 21.2% *Significantly different between countries Which of the following describes most of your exposure to the World Bank Group in XXXX? (Choose no more than TWO) Percentage of Respondents (Responses combined) Kuwait Bahrain Oman UAE Observer* 22.6% 45.7% 16.7% 26.8% Use World Bank Group reports/data* 31.3% 54.3% 38.9% 51.2% Engage in World Bank Group related/sponsored events/activities 25.2% 11.4% 27.8% 17.1% Collaborate as part of my professional duties* 51.3% 20.0% 37.0% 36.6% Use World Bank Group website for information, data, research, etc. 23.5% 28.6% 25.9% 31.7% *Significantly different between countries What’s your gender? Percentage of Respondents Kuwait Bahrain Oman UAE Female 32.2% 28.9% 20.7% 9.1% Male 67.8% 71.1% 79.3% 90.9% *Significantly different between countries What’s your age? Percentage of Respondents Kuwait Bahrain Oman UAE 25 and under 0.0% 0.0% 1.7% 0.0% 26-35 12.7% 10.5% 19.0% 22.7% 36-45 24.6% 23.7% 31.0% 25.0% 46-55 42.4% 39.5% 34.5% 40.9% 56 and above 20.3% 26.3% 13.8% 11.4% 92 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries Appendix D: Responses to Selected Questions by Collaboration with the WBG4 Collaborating with the WBG N=115 Not collaborating with the WBG N=139 A. General Issues Facing XXXX Listed below are a number of development priorities in XXXX. In your opinion, how IMPORTANT are the following sectoral areas for the country’s development? (1-Not important at all, 10-Very important) Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Social protection 106 7.81 2.56 132 7.13 2.75 Gender equity 106 7.65 2.42 129 7.25 2.56 Private sector development 112 8.69 2.19 132 8.10 2.61 Education 110 8.83 2.54 126 8.33 2.83 Public sector governance/reform 110 8.65 2.50 128 8.16 2.72 Global/regional integration* 103 7.69 2.29 131 7.07 2.42 Food security 106 7.70 2.68 133 7.38 2.79 Urban development* 103 7.90 2.09 130 7.03 2.59 Energy* 110 8.46 2.13 128 7.63 2.60 Water and sanitation* 110 8.33 2.31 126 7.64 2.64 Pollution* 106 8.17 2.36 125 7.29 2.68 Job creation/employment 108 8.40 2.51 127 7.98 2.81 Health 109 8.48 2.45 126 7.90 2.69 Financial markets 104 7.85 2.40 127 7.52 2.53 Transport 106 8.02 2.28 131 7.41 2.47 Agriculture* 107 7.50 2.35 127 6.55 2.67 Trade and exports 103 7.97 2.19 125 7.54 2.63 Natural resource management 110 8.49 2.31 125 7.98 2.69 Climate change* 103 7.85 2.47 129 6.85 2.77 Anti corruption* 102 8.44 2.65 122 7.63 2.99 Judiciary reform 97 7.94 2.63 117 7.31 2.86 Economic growth 104 8.53 2.41 126 7.89 2.76 Disaster risk management* 102 7.84 2.31 122 7.05 2.57 Equality of opportunity* 102 8.00 2.52 123 7.29 2.71 Non-communicable disease 99 7.27 2.49 121 6.61 2.63 Information and communications technology 106 8.23 2.21 131 7.70 2.61 *Significantly different between collaborators and non-collaborators 4 Only 254 respondents provided information about whether they collaborated with the WBG, therefore, only responses from these individuals were analyzed. 93 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries B. Overall Attitudes toward the World Bank Group Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 108 6.91 2.55 129 4.63 2.77 XXXX?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 98 6.59 2.29 92 4.87 2.33 effectiveness in XXXX.* (1-Not effective at all, 10-Very effective) *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help XXXX solve its most complicated 99 6.92 2.32 84 5.55 2.63 development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators When thinking about how the World Bank Group can have the most impact on development results in XXXX, in which sectors do you believe the World Bank Group should focus most of its technical assistance and knowledge services in XXXX? (Choose no more than THREE) Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG Social protection (e.g., pensions, targeted social assistance) 13.0% 13.3% Gender equity 3.7% 2.3% Private sector development 35.2% 35.9% Education 48.1% 43.0% Public sector governance/reform (i.e., government effectiveness, public financial 46.3% 39.1% management, public expenditure, fiscal system reform) Global/regional integration 4.6% 7.0% Food security* 0.0% 3.9% Urban development 0.9% 3.1% Energy 6.5% 4.7% Water and sanitation 0.9% 3.1% Pollution 1.9% 3.1% Job creation/employment 16.7% 23.4% Health 9.3% 7.8% Financial markets* 13.0% 4.7% Transport (e.g., roads, bridges, transportation) 6.5% 5.5% Agriculture 1.9% 3.1% Trade and exports 6.5% 10.2% Natural resource management (e.g., oil, gas, mining, solar energy) 5.6% 6.3% Climate change (e.g., mitigation, adaptation) 4.6% 3.1% Anti-corruption 18.5% 23.4% Judiciary reform 5.6% 5.5% Economic growth 25.0% 20.3% Disaster risk management 0.0% 0.8% Equality of opportunity (i.e., social inclusion) 3.7% 5.5% Non-communicable disease 0.0% 0.8% Information and communications technology 3.7% 2.3% *Significantly different between collaborators and non-collaborators 94 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in XXXX? (1-Not effective at all, 10-Very effective) Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Policy design (for clarity and better incentives to achieve socio- 57 6.30 2.27 49 5.22 2.35 economic goals)* The private sector (related to institutional and policy change) 54 5.72 2.10 51 5.06 2.44 Technical capacity building 64 6.22 2.45 52 5.65 2.35 *Significantly different between collaborators and non-collaborators When thinking about how to improve capacity building in XXXX to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Policy design (for clarity and better incentives to achieve socio- 71 7.23 2.68 69 7.28 2.59 economic goals) The private sector (related to institutional and policy change) 61 7.08 2.69 68 7.29 2.51 Technical capacity building 73 7.48 2.61 71 7.66 2.69 To what extent do you agree with the following statements about the World Bank Group’s work in XXXX? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 91 5.90 2.18 79 4.97 2.27 development in XXXX* The World Bank Group’s work is aligned with what I consider 89 6.06 2.25 72 5.10 2.15 the development priorities for XXXX* *Significantly different between collaborators and non-collaborators 95 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in XXXX, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Responsiveness to needs* 82 6.57 2.05 62 5.69 2.18 Flexibility (in terms of the institution’s products and services)* 76 6.57 2.22 60 5.52 2.25 Flexibility (in terms of changing country circumstances)* 74 6.15 2.17 58 5.22 2.29 Being inclusive* 78 6.65 2.17 57 5.53 2.36 Openness (sharing data and other information)* 82 6.88 2.25 75 6.08 2.57 Collaboration with the Government* 84 7.29 2.47 70 6.30 2.51 The speed in which it gets things accomplished on the ground* 81 6.47 2.24 65 5.28 2.31 Helping to bring discipline/effective supervision to 74 6.07 2.57 57 4.98 2.49 implementation of investment projects* Collaboration with civil society* 59 6.07 2.42 57 4.72 2.69 Staff accessibility* 76 7.29 2.25 57 5.12 2.91 Collaboration with other development partners* 63 6.67 2.34 45 5.29 2.37 Collaboration with the private sector* 60 6.30 2.36 52 4.77 2.60 Straightforwardness and honesty* 79 7.34 2.34 63 6.29 2.89 Treating clients and stakeholders in XXXX with respect* 82 8.16 2.45 63 7.10 2.94 Being a long-term partner 84 7.33 2.69 67 6.72 2.72 *Significantly different between collaborators and non-collaborators 96 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in XXXX? (1-Not important at all, 10-Very important) Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Social protection* 85 6.33 2.80 97 5.45 2.89 Gender equity 81 6.00 2.73 97 5.69 2.74 Private sector development 83 7.77 2.40 105 7.42 2.74 Education 87 8.03 2.73 105 7.48 2.96 Public sector governance/reform 85 8.13 2.64 105 7.38 2.91 Global/regional integration 79 7.11 2.40 97 6.41 2.64 Food security 83 6.64 2.64 102 5.94 2.81 Urban development* 79 6.57 2.55 102 5.74 2.74 Energy* 82 7.37 2.47 101 6.22 2.83 Water and sanitation* 82 7.09 2.52 100 6.25 2.76 Pollution 83 7.25 2.52 98 6.50 2.77 Job creation/employment 87 7.59 2.65 101 7.14 2.80 Health 83 7.52 2.66 101 6.78 2.92 Financial markets 79 7.30 2.32 101 6.93 2.71 Transport* 83 7.13 2.43 101 6.01 2.83 Agriculture* 77 6.62 2.42 99 5.72 2.70 Trade and exports 81 7.20 2.37 95 6.52 2.87 Natural resource management 81 7.04 2.73 101 6.34 3.03 Climate change 79 6.96 2.49 99 6.21 2.81 Anti corruption 85 7.41 2.78 97 6.67 3.17 Judiciary reform 81 6.89 2.94 95 6.21 3.04 Economic growth 85 8.04 2.42 103 7.41 2.93 Disaster risk management 82 7.22 2.28 97 6.66 2.58 Equality of opportunity 80 7.08 2.61 99 6.55 2.73 Non-communicable disease* 80 6.38 2.49 95 5.54 2.65 Information and communications technology 84 7.32 2.63 99 6.78 2.71 *Significantly different between collaborators and non-collaborators 97 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in XXXX? (1-Not effective at all, 10-Very effective) Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Social protection* 47 6.04 2.60 35 4.20 2.56 Gender equity 38 5.55 2.24 32 4.78 2.65 Private sector development* 48 6.35 2.35 40 5.13 2.62 Education* 53 6.68 2.56 44 4.89 2.55 Public sector governance/reform* 57 6.75 2.52 45 4.84 2.62 Global/regional integration 46 6.13 2.33 31 5.16 2.70 Food security 44 5.75 2.41 35 4.74 2.50 Urban development 41 5.76 2.41 36 4.81 2.23 Energy 42 6.12 2.32 38 5.18 2.52 Water and sanitation* 42 5.90 2.31 34 4.74 2.49 Pollution 41 5.59 2.26 35 4.97 2.64 Job creation/employment* 43 5.86 2.57 41 4.61 2.63 Health 42 5.67 2.47 35 4.57 2.49 Financial markets* 48 6.19 2.26 44 4.91 2.89 Transport 39 5.62 2.31 36 4.78 2.33 Agriculture 41 5.51 2.25 36 4.50 2.51 Trade and exports 37 5.86 2.42 35 5.14 2.81 Natural resource management 41 5.66 2.39 39 5.08 2.54 Climate change 43 5.79 2.38 37 5.30 2.57 Anti corruption* 43 5.77 2.88 37 4.38 2.97 Judiciary reform 42 5.74 2.96 34 4.44 2.90 Economic growth* 49 6.59 2.80 43 5.26 3.08 Disaster risk management 42 5.88 2.49 33 4.88 2.41 Equality of opportunity 39 5.54 2.54 31 4.29 2.71 Non-communicable disease 39 5.44 2.50 32 5.00 2.48 Information and communications technology* 40 6.13 2.32 36 4.89 2.75 *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 72 6.29 2.01 70 5.11 2.47 achieve development results in XXXX?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators 98 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statement about the World Bank Group in XXXX? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs 69 6.06 2.09 63 4.90 2.51 of XXXX* The World Bank Group meets XXXX’s needs for knowledge 76 6.50 2.21 67 5.54 2.70 services* *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD To what extent do you believe that XXXX received value for money from the World Bank Group’s reimbursable advisory 58 5.98 1.91 52 4.52 2.17 services (RAS)?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators D. The World Bank Group’s Knowledge Work and Activities In XXXX, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Are timely* 70 6.59 2.21 50 5.70 2.43 Include appropriate level of stakeholder involvement during 67 6.70 2.10 44 5.70 2.48 preparation* Are relevant to XXXX’s social and economic development 69 7.00 2.07 51 6.16 2.33 priorities* Lead to practical solutions 72 6.65 2.24 50 5.82 2.39 Are accessible (well written and easy to understand) 73 7.00 2.24 58 6.26 2.56 Are source of relevant information on global good practices 69 7.23 2.25 58 6.66 2.51 Are adequately disseminated 65 6.52 2.28 57 5.70 2.74 Are translated enough into Arabic 69 5.97 2.51 48 5.83 2.57 Are adaptable to XXXX’s specific development challenges and 70 6.49 2.18 53 5.79 2.41 country circumstances *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 77 6.38 2.08 72 5.53 2.29 development results in your country?* Overall, how would you rate the technical quality of the World 84 7.08 2.22 71 6.28 2.46 Bank Group's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between collaborators and non-collaborators 99 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Group’s technical assistance/advisory work contribute to solving XXXX’s development challenges? (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Conceptualization (understanding and framing the problem) 76 6.76 2.35 59 6.17 2.55 Design (appraising and planning the solutions) 76 6.54 2.31 59 5.97 2.44 Implementation (executing, carrying out, monitoring and making 77 6.14 2.22 57 5.98 2.52 appropriate adjustments) Evaluation (assessing the impact and results) 76 6.75 2.27 56 6.14 2.72 To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD The World Bank Group effectively monitors and evaluates the 75 6.57 2.35 66 5.76 2.42 activities it supports* The World Bank Group’s approvals and reviews are done in a 72 6.58 2.19 54 5.85 2.51 timely fashion The World Bank Group’s “Safeguard Policy” requirements are 51 6.20 2.37 53 5.72 2.65 reasonable The World Bank Group takes decisions quickly in XXXX 57 6.09 2.20 41 5.49 2.16 Working with the World Bank Group increases XXXX’s 73 6.82 2.28 58 5.98 2.79 institutional capacity Where country systems are adequate, the World Bank Group 51 6.43 2.30 48 6.25 2.45 makes appropriate use of them The World Bank Group provides effective implementation 62 6.35 2.47 50 5.60 2.45 support *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships 61 5.98 2.26 60 5.50 2.41 in XXXX? (1-To no degree at all, 10-To a very significant degree) 100 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries F. The Future Role of the World Bank Group in XXXX When thinking about how the World Bank Group can add the most value in XXXX, how important is each of the following activities? (1-Not important at all, 10-Very important) Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Policy advice 75 7.53 2.41 94 7.41 2.59 Implementation assistance 79 7.65 2.51 95 7.36 2.85 Improving government effectiveness 78 7.68 2.55 93 7.88 2.54 Improving service delivery 76 7.42 2.41 90 7.36 2.68 Convening across government institutions 75 7.39 2.57 88 7.41 2.46 Convening between the government and groups outside of 76 7.57 2.62 91 7.52 2.59 government Stakeholder consultations 74 7.47 2.70 91 7.24 2.61 G. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate. 67 7.15 2.07 71 6.76 2.11 I find the information on the World Bank Group’s websites 66 7.82 1.90 71 7.20 2.25 useful. The World Bank Group’s social media channels are valuable 38 6.74 2.66 31 6.35 2.46 sources of information about the institution 101 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries Appendix E1: Responses to Select Questions by Year, Aggregated Data for Kuwait, Bahrain, Oman, and United Arab Emirates5 All data presented in this appendix are weighted. As a result, means of the FY 2018 data and the total number of respondents indicated will be slightly different from the aggregated responses in Appendix A. Similarly, responses from FY 2015 respondents and the total number of respondents indicated may differ from those reported in the FY 2015 COS report. • FY 2015 Number of comparable respondents N=197 • FY 2018 Number of comparable respondents N=249 By weighting, the FY 2018 and FY 2015 samples have the same stakeholder composition and thus are comparable. The stakeholder groups which do not have respondents in both years are not included in the comparison. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY15 FY18 Office of the President/Prime Minister/Minister 6% 6% Office of Parliamentarian 1% 1% Government institutions 42% 42% Bilateral/multilateral agencies 3% 3% Civil society 8% 8% Private sector 29% 29% Academia 6% 6% Media 5% 5% A. General Issues facing XXXX In general would you say that XXXX is headed in ... ? Percentage of Respondents FY15 FY18 The right direction 69.4% 61.3% The wrong direction 15.0% 15.2% Not sure 15.5% 23.5% B. Overall Attitudes toward the World Bank Group Year FY 2015 FY 2018 N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 181 5.12 2.95 230 5.62 2.94 XXXX? (1-Not familiar at all, 10-Extremely familiar) Year FY 2015 FY 2018 N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 135 5.58 2.32 184 5.71 2.43 effectiveness in XXXX. (1-Not effective at all, 10-Very effective) 5 Only those questions that were asked in the FY 2015 and FY 2018 Country Opinion Surveys in all four countries, with similar response scales/options, are compared. All four countries in FY 2018 used the same questions and response categories, while in FY 2015 several response categories for some questions were different, depending on a country. 102 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries B. Overall Attitudes toward the World Bank Group (continued) Year FY 2015 FY 2018 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help XXXX solve its most complicated 134 6.20 2.27 176 6.32 2.51 development challenges? (1-To no degree at all, 10-To a very significant degree) How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in XXXX? (1-Not effective at all, 10-Very effective) Year FY 2015 FY 2018 N Mean SD N Mean SD Policy design (for clarity and better incentives to achieve socio- 98 6.01 2.20 102 5.82 2.28 economic goals) The private sector (related to institutional and policy change) ' 100 5.39 2.31 Technical capacity building'' 112 5.99 2.43 ' In FY 2015, only Kuwait COS questionnaire had this response option. ''Only FY 2018 COS questionnaire had this response option. When thinking about how to improve capacity building in XXXX to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) Year FY 2015 FY 2018 N Mean SD N Mean SD Policy design (for clarity and better incentives to achieve socio- 118 7.45 1.95 134 7.22 2.62 economic goals) The private sector (related to institutional and policy change) ' 124 7.21 2.61 Technical capacity building'' 137 7.56 2.67 ' In FY 2015, only Kuwait COS questionnaire had this response option. ''Only FY 2018 COS questionnaire had this response option. To what extent do you agree with the following statements about the World Bank Group’s work in XXXX? (1-Strongly disagree, 10-Strongly agree) Year FY 2015 FY 2018 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 119 5.23 2.21 165 5.47 2.26 development in XXXX The World Bank Group’s work is aligned with what I consider 112 5.39 2.32 158 5.67 2.22 the development priorities for XXXX 103 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in XXXX, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Year FY 2015 FY 2018 N Mean SD N Mean SD Responsiveness to needs 97 6.29 2.28 138 6.28 2.14 Flexibility (in terms of the institution’s products and services) 87 6.27 2.11 130 6.15 2.27 Flexibility (in terms of changing country circumstances) 85 5.98 2.27 125 5.80 2.21 Being inclusive 97 6.38 2.18 129 6.21 2.26 Openness (sharing data and other information) 106 6.73 2.27 152 6.55 2.40 Collaboration with the Government* 98 7.47 2.01 146 6.83 2.53 The speed in which it gets things accomplished on the ground 89 5.81 2.60 137 5.93 2.32 Helping to bring discipline/effective supervision to 124 5.52 2.57 implementation of investment projects ' Collaboration with civil society 72 5.69 2.57 113 5.48 2.68 Staff accessibility 102 6.47 2.47 128 6.41 2.80 Collaboration with other development partners 78 6.53 2.34 104 6.05 2.39 Collaboration with the private sector 79 5.55 2.68 108 5.55 2.58 Straightforwardness and honesty 95 7.31 2.34 134 6.91 2.60 Treating clients and stakeholders in XXXX with respect 114 7.42 2.34 137 7.70 2.74 Being a long-term partner 90 7.00 2.31 144 7.11 2.72 *Significantly different between FY 2015 and FY 2018 respondents 'Only FY 2018 COS questionnaire had this response option. To be a more effective development partner in XXXX, do you believe that the World Bank Group should have…? (Select only ONE response) Percentage of Respondents FY 2015 FY 2018 More local presence 70.7% 69.2% The current level of local presence is adequate 14.6% 14.2% Less local presence 1.2% 3.8% Don't know 13.4% 12.8% 104 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in XXXX? (1-Not important at all, 10-Very important) Year FY 2015 FY 2018 N Mean SD N Mean SD Social protection* 122 6.61 2.69 180 5.85 2.87 Gender equity 129 5.54 2.95 176 5.85 2.75 Private sector development 134 7.61 2.37 186 7.58 2.60 Education' 122 8.23 2.26 191 7.73 2.84 Public sector governance/reform 131 7.79 2.24 188 7.69 2.82 Global/regional integration 113 6.65 2.49 174 6.76 2.57 Food security* 122 6.86 2.43 182 6.25 2.74 Urban development 131 6.17 2.59 178 6.04 2.67 Energy'' 130 7.21 2.20 181 6.73 2.73 Water and sanitation 125 6.14 2.58 180 6.69 2.71 Pollution 180 6.85 2.71 Job creation/employment''' 133 7.72 2.20 185 7.35 2.73 Health 124 6.57 2.63 179 7.11 2.82 Financial markets 126 6.90 2.44 179 7.10 2.52 Transport 128 5.95 2.80 180 6.49 2.71 Agriculture'''' 126 6.20 2.71 174 6.13 2.62 Trade and exports 124 6.71 2.37 172 6.76 2.70 Natural resource management 129 7.14 2.78 178 6.68 2.94 Climate change 123 6.44 2.68 175 6.51 2.71 Anti corruption 136 6.88 2.92 177 7.04 3.02 Judiciary reform 173 6.57 3.00 Economic growth''''' 133 7.91 2.20 183 7.65 2.74 Disaster risk management'''''' 121 6.52 2.58 176 6.93 2.44 Equality of opportunity 126 6.67 2.77 174 6.77 2.71 Non-communicable disease 170 5.94 2.61 Information and communications technology 127 6.63 2.77 180 7.07 2.70 *Significantly different between FY 2015 and FY 2018 respondents. ' In FY 2015, the category was “Quality of education.” '' In FY 2015, Kuwait had one category related to energy - “Energy/energy efficiency,” while Bahrain, Oman and UAE had two – “Energy (e.g., electricity production, gas prices)” and “Energy efficiency (e.g., energy savings, building insulation).” FY 2018 had only one energy category – “Energy.” To prepare the year comparison, in FY 2015, the three categories were combined into one variable that was then compared to FY 2018 “Energy” category. This variable had a mean of “Energy (e.g., electricity production, gas prices)” and “Energy efficiency (e.g., energy savings, building insulation) scores for Bahrain, Oman and UAE, and the same scores as in “Energy/energy efficiency” for Kuwait. ''' In FY 2015, in Kuwait, the category was “Labor market/job creation/employment.” '''' In FY 2015, in Kuwait, the category was “Agricultural development,” in Bahrain, Oman, and UAE the category was “Agriculture and fisheries development.” ''''' In FY 2015, the category was “Economic growth and diversification of income.” '''''' In FY 2015, the category was “Disaster management.” 105 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in XXXX? (1-Not effective at all, 10-Very effective) Year FY 2015 FY 2018 N Mean SD N Mean SD Social protection 54 5.98 2.51 79 5.28 2.65 Gender equity 70 5.20 2.40 Private sector development 57 5.83 2.55 87 5.79 2.45 Education 95 5.88 2.65 Public sector governance/reform 65 6.17 2.74 99 5.90 2.71 Global/regional integration 74 5.79 2.50 Food security 77 5.37 2.49 Urban development 74 5.37 2.34 Energy' 48 5.78 2.34 77 5.71 2.43 Water and sanitation 73 5.42 2.45 Pollution 74 5.43 2.45 Job creation/employment'' 55 5.96 2.61 81 5.19 2.58 Health 75 5.21 2.46 Financial markets 89 5.55 2.63 Transport 44 5.30 2.52 72 5.26 2.33 Agriculture 76 5.07 2.37 Trade and exports 71 5.60 2.61 Natural resource management 78 5.45 2.46 Climate change 77 5.62 2.46 Anti corruption 76 5.19 2.98 Judiciary reform 73 5.26 2.98 Economic growth''' 68 6.34 2.41 91 6.01 2.94 Disaster risk management 73 5.55 2.43 Equality of opportunity 68 5.06 2.65 Non-communicable disease 70 5.40 2.44 Information and communications technology 56 5.51 2.59 74 5.58 2.55 ' In FY 2015, Kuwait had one category related to energy - “Energy/energy efficiency,” while Bahrain, Oman and UAE had two – “Energy (e.g., electricity production, gas prices)” and “Energy efficiency (e.g., energy savings, building insulation).” FY 2018 had only one energy category – “Energy.” To prepare the year comparison, in FY 2015, the three categories were combined into one variable that was then compared to FY 2018 “Energy” category. This variable had a mean of “Energy (e.g., electricity production, gas prices)” and “Energy efficiency (e.g., energy savings, building insulation) scores for Bahrain, Oman and UAE, and the same scores as in “Energy/energy efficiency” for Kuwait. '' In FY 2015, in Kuwait, the category was “Labor market/job creation/employment.” ''' In FY 2015, the category was “Economic growth and diversification of income.” 106 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries C. World Bank Group’s Effectiveness and Results (continued) Year FY 2015 FY 2018 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 95 5.99 2.22 136 5.74 2.24 achieve development results in XXXX? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statement about the World Bank Group in XXXX? (1-Strongly disagree, 10-Strongly agree) Year FY 2015 FY 2018 N Mean SD N Mean SD The World Bank Group’s financial instruments (i.e., 125 5.54 2.31 Reimbursable Advisory Services) meet the needs of XXXX' The World Bank Group meets XXXX’s needs for knowledge 106 5.97 2.19 137 6.01 2.43 services (e.g., research, analysis, data, technical assistance) 'Only FY 2018 COS questionnaire had this response option. Year FY 2015 FY 2018 N Mean SD N Mean SD To what extent do you believe that XXXX received value for money from the World Bank Group’s reimbursable advisory 82 5.37 2.51 107 5.33 2.14 services (RAS)? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? * Percentage of Respondents FY15 FY18 Weekly 5.9% 6.7% Monthly 5.9% 16.0% A few times a year 36.6% 33.5% Rarely 18.3% 25.8% Never 33.3% 18.0% *Significantly different between FY 2015 and FY 2018 respondents. 107 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries D. The World Bank Group’s Knowledge Work and Activities (continued) In XXXX, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Year FY 2015 FY 2018 N Mean SD N Mean SD Are timely 87 6.01 2.15 115 6.21 2.35 Include appropriate level of stakeholder involvement during 83 5.89 2.38 106 6.32 2.27 preparation Are relevant to XXXX’s social and economic development 86 6.04 2.36 116 6.74 2.20 priorities* Lead to practical solutions* 86 5.60 2.48 116 6.27 2.31 Are accessible (well written and easy to understand) 87 6.43 2.45 127 6.70 2.42 Are source of relevant information on global good practices 88 6.60 2.31 123 7.03 2.36 Are adequately disseminated 87 6.00 2.55 117 6.15 2.54 Are translated enough into Arabic ' 78 5.55 2.78 110 5.86 2.51 Are adaptable to XXXX’s specific development challenges and 88 5.95 2.42 117 6.20 2.28 country circumstances *Significantly different between FY 2015 and FY 2018 respondents. ' In FY 2015, the category was “Are translated enough into local language.” Year FY 2015 FY 2018 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 103 5.90 2.14 145 6.01 2.20 development results in your country? Overall, how would you rate the technical quality of the World 104 6.87 1.95 150 6.74 2.31 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent does each of the following aspects of the World Ba nk Group’s technical assistance/advisory work contribute to solving XXXX’s development challenges? (1-To no degree at all, 10-To a very significant degree) Year FY 2015 FY 2018 N Mean SD N Mean SD Conceptualization (understanding and framing the problem) 92 6.79 2.33 128 6.53 2.42 Design (appraising and planning the solutions) 87 6.63 2.37 129 6.31 2.37 Implementation (executing, carrying out, monitoring and making 87 6.22 2.61 126 6.12 2.33 appropriate adjustments) Evaluation (assessing the impact and results) 83 6.69 2.44 124 6.54 2.46 108 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries E. Working with the World Bank Group (continued) To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Year FY 2015 FY 2018 N Mean SD N Mean SD The World Bank Group effectively monitors and evaluates the 84 6.16 2.24 134 6.19 2.36 activities it supports The World Bank Group’s approvals and reviews are done in a 79 5.85 2.24 120 6.29 2.32 timely fashion The World Bank Group’s “Safeguard Policy” requirements are 64 6.01 2.23 100 5.97 2.50 reasonable The World Bank Group takes decisions quickly in XXXX 77 5.41 2.44 93 5.78 2.15 Working with the World Bank Group increases XXXX’s 93 6.48 2.55 125 6.53 2.52 institutional capacity Where country systems are adequate, the World Bank Group 75 6.45 2.35 94 6.37 2.38 makes appropriate use of them The World Bank Group provides effective implementation 107 6.02 2.45 support' ' Kuwait FY 2015 COS questionnaire did not have this category Year FY 2015 FY 2018 N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public 94 5.73 2.46 115 5.72 2.30 partnerships in XXXX? (1-To no degree at all, 10-To a very significant degree) F. The Future Role of the World Bank Group in XXXX When considering the combination of services that the World Bank Group offers in XXXX, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in XXXX? (Select only ONE response) Percentage of Respondents FY15 FY18 Financial services to the private sector through IFC 18.2% 19.2% Knowledge products 33.6% 25.9% Convening services 2.8% 9.3% None of the above 2.1% 4.1% The combination is appropriate for XXXX 16.1% 21.2% Don’t know 27.3% 20.2% 109 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries F. The Future Role of the World Bank Group in XXXX (continued) When thinking about how the World Bank Group can add the most value in XXXX, how important is each of the following activities? (1-Not important at all, 10-Very important) Year FY 2015 FY 2018 N Mean SD N Mean SD Policy advice 130 7.93 1.94 164 7.48 2.49 Implementation assistance 130 7.96 2.08 169 7.50 2.69 Improving government effectiveness 127 8.05 2.02 165 7.76 2.55 Improving service delivery 125 7.84 1.99 160 7.36 2.57 Convening across government institutions 120 7.50 2.17 157 7.38 2.50 Convening between the government and groups outside of 123 7.65 2.32 161 7.51 2.59 government Stakeholder consultations 120 7.55 2.27 159 7.28 2.65 G. Communication and Information Sharing Are you aware of the World Bank Group’s Access to Information Policy under which the Bank will now disclose any information in its possession that is not on a list of exceptions? Percentage of Respondents FY15 FY18 Yes 19.9% 27.7% No 80.1% 72.3% Do you use/have you used the World Bank Group website? Percentage of Respondents FY15 FY18 Yes 60.3% 66.7% No 39.7% 33.3% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Year FY 2015 FY 2018 N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate. 90 7.04 2.17 132 6.94 2.10 I find the information on the World Bank Group’s websites 92 7.35 1.95 131 7.46 2.10 useful. The World Bank Group’s social media channels are valuable 55 6.83 2.24 65 6.55 2.50 sources of information about the institution 110 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries Appendix E2: Responses to Select Questions by Year, Kuwait All data presented in this appendix are weighted. As a result, means of the FY 2018 data and the total number of respondents indicated will be slightly different from the aggregated responses in Appendix A. Similarly, responses from FY 2015 respondents and the total number of respondents indicated may differ from those reported in the FY 2015 COS report. • FY 2015 Number of comparable respondents N=67 • FY 2018 Number of comparable respondents N=113 By weighting, the FY 2018 and FY 2015 samples have the same stakeholder composition and thus are comparable. The stakeholder groups which do not have respondents in both years are not included in the comparison. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY15 FY18 Office of the President/Prime Minister/Minister 3% 3% Office of Parliamentarian 2% 2% Government institutions 39% 39% Bilateral/multilateral agencies 5% 5% Civil society 7% 7% Private sector 28% 28% Academia 9% 9% Media 7% 7% A. General Issues facing Kuwait In general would you say that Kuwait is headed in ...? Percentage of Respondents FY15 FY18 The right direction 45.3% 45.9% The wrong direction 35.9% 23.9% Not sure 18.8% 30.3% B. Overall Attitudes toward the World Bank Group Year FY 2015 FY 2018 N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 61 6.04 3.13 108 6.03 3.02 Kuwait? (1-Not familiar at all, 10-Extremely familiar) Year FY 2015 FY 2018 N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 53 5.73 2.62 92 6.02 2.39 effectiveness in Kuwait. (1-Not effective at all, 10-Very effective) 111 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries B. Overall Attitudes toward the World Bank Group (continued) Year FY 2015 FY 2018 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Kuwait solve its most complicated 53 6.20 2.33 87 6.83 2.23 development challenges? (1-To no degree at all, 10-To a very significant degree) How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Kuwait? (1-Not effective at all, 10-Very effective) Year FY 2015 FY 2018 N Mean SD N Mean SD Policy design (for clarity and better incentives to achieve socio- 41 6.23 2.24 51 5.87 2.38 economic goals) The private sector (related to institutional and policy change) 34 5.67 2.29 50 5.53 2.47 Technical capacity building' 56 5.95 2.53 'Only FY 2018 Kuwait COS questionnaire had this response option. When thinking about how to improve capacity building in Kuwait to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) Year FY 2015 FY 2018 N Mean SD N Mean SD Policy design (for clarity and better incentives to achieve socio- 48 7.92 1.71 64 7.68 2.46 economic goals) The private sector (related to institutional and policy change) 40 8.02 1.58 59 7.51 2.61 Technical capacity building' 67 7.78 2.63 'Only FY 2018 Kuwait COS questionnaire had this response option. To what extent do you agree with the following statements about the World Bank Group’s work in Kuwait? (1-Strongly disagree, 10-Strongly agree) Year FY 2015 FY 2018 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 43 5.73 2.37 81 5.92 2.18 development in Kuwait The World Bank Group’s work is aligned with what I consider 40 6.10 2.54 76 6.17 2.10 the development priorities for Kuwait 112 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Kuwait, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Year FY 2015 FY 2018 N Mean SD N Mean SD Responsiveness to needs 37 6.44 2.29 69 6.78 2.09 Flexibility (in terms of the institution’s products and services) 32 6.63 2.25 63 6.77 2.15 Flexibility (in terms of changing country circumstances) 32 6.26 2.42 63 6.26 2.10 Being inclusive 35 6.40 2.24 63 6.48 2.19 Openness (sharing data and other information) 36 7.12 2.26 72 6.98 2.22 Collaboration with the Government 38 7.84 1.96 67 7.48 1.98 The speed in which it gets things accomplished on the ground 34 6.25 2.52 62 6.17 2.17 Helping to bring discipline/effective supervision to 56 5.78 2.67 implementation of investment projects ' Collaboration with civil society 28 6.41 2.52 53 5.45 2.59 Staff accessibility 35 6.49 2.61 66 6.97 2.69 Collaboration with other development partners 26 6.86 2.37 52 6.63 2.11 Collaboration with the private sector 28 5.89 2.90 49 6.05 2.51 Straightforwardness and honesty 33 7.55 2.49 65 7.76 2.13 Treating clients and stakeholders in Kuwait with respect 41 7.77 2.36 68 8.58 2.07 Being a long-term partner 31 7.31 2.26 75 7.76 2.44 'Only FY 2018 Kuwait COS questionnaire had this response option. To be a more effective development partner in Kuwait, do you believe that the World Bank Group should have…? (Select only ONE response) Percentage of Respondents FY 2015 FY 2018 More local presence 67.3% 65.3% The current level of local presence is adequate 25.0% 16.3% Less local presence 3.8% 6.1% Don't know 3.8% 12.2% 113 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Kuwait? (1-Not important at all, 10-Very important) Year FY 2015 FY 2018 N Mean SD N Mean SD Social protection 43 6.62 2.95 82 6.13 2.85 Gender equity 43 5.45 2.97 79 6.00 2.80 Private sector development 42 7.42 2.61 84 7.97 2.36 Education' 42 8.97 1.73 89 8.27 2.56 Public sector governance/reform 43 8.49 2.08 87 8.33 2.38 Global/regional integration 40 6.51 2.75 79 7.01 2.47 Food security 42 6.58 2.55 84 6.13 2.73 Urban development 44 5.84 2.79 81 6.29 2.46 Energy'' 43 7.51 2.17 83 7.17 2.73 Water and sanitation* 41 5.61 2.72 84 7.07 2.77 Pollution 85 7.68 2.41 Job creation/employment''' 44 8.25 2.21 88 7.71 2.34 Health 40 7.10 2.65 84 7.81 2.42 Financial markets* 43 6.66 2.80 84 7.62 2.24 Transport* 45 5.89 2.81 84 6.99 2.50 Agriculture'''' 43 5.21 2.83 79 6.04 2.66 Trade and exports 41 6.73 2.39 82 7.01 2.74 Natural resource management 42 7.18 2.92 84 7.19 2.77 Climate change 43 6.40 2.69 80 6.92 2.45 Anti corruption 47 8.06 2.40 84 7.89 2.62 Judiciary reform 79 7.41 2.82 Economic growth''''' 43 8.09 2.37 85 8.26 2.41 Disaster risk management'''''' 41 7.35 2.51 81 7.32 2.51 Equality of opportunity 44 6.86 3.07 81 7.20 2.59 Non-communicable disease 78 5.97 2.75 Information and communications technology 45 6.69 2.68 86 7.33 2.73 *Significantly different between FY 2015 and FY 2018 respondents. ' In FY 2015, the category was “Quality of education.” '' In FY 2015, the category was “Energy/energy efficiency.” ''' In FY 2015, the category was “Labor market/job creation/employment.” '''' In FY 2015, the category was “Agricultural development.” ''''' In FY 2015, the category was “Economic growth and diversification of income.” '''''' In FY 2015, the category was “Disaster management.” 114 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Kuwait? (1-Not effective at all, 10-Very effective) Year FY 2015 FY 2018 N Mean SD N Mean SD Social protection 21 5.99 2.66 39 5.44 2.67 Gender equity 17 5.10 2.68 35 5.04 2.42 Private sector development 19 5.05 2.59 41 6.28 2.49 Education' 25 6.41 3.09 50 6.45 2.53 Public sector governance/reform 26 5.82 3.04 46 6.34 2.68 Global/regional integration 16 5.78 2.71 37 5.90 2.44 Food security 37 5.63 2.63 Urban development 16 4.68 2.33 35 5.77 2.48 Energy'' 15 5.43 2.35 37 6.14 2.41 Water and sanitation 14 4.92 2.32 36 5.73 2.53 Pollution 35 5.61 2.48 Job creation/employment''' 21 6.29 2.92 38 5.58 2.65 Health 18 5.86 2.50 36 5.39 2.57 Financial markets 17 5.84 2.73 41 5.63 2.69 Transport 15 4.63 2.35 34 5.56 2.50 Agriculture 35 5.07 2.53 Trade and exports 20 5.93 2.53 33 6.03 2.56 Natural resource management 36 5.66 2.49 Climate change 16 4.83 2.34 36 5.68 2.50 Anti corruption 22 4.52 2.79 37 5.37 2.94 Judiciary reform 35 5.18 3.00 Economic growth'''' 24 6.30 2.76 45 6.29 2.73 Disaster risk management''''' 14 5.13 2.66 37 5.83 2.59 Equality of opportunity 16 5.55 3.03 31 5.46 2.65 Non-communicable disease 34 5.53 2.58 Information and communications technology 24 5.14 2.75 37 6.13 2.39 ' In FY 2015, the category was “Quality of education.” '' In FY 2015, the category was “Energy/energy efficiency.” ''' In FY 2015, the category was “Labor market/job creation/employment.” '''' In FY 2015, the category was “Economic growth and diversification of income.” ''''' In FY 2015, the category was “Disaster management.” 115 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries C. World Bank Group’s Effectiveness and Results (continued) Year FY 2015 FY 2018 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 33 6.13 2.67 63 5.96 2.04 achieve development results in Kuwait? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statement about the World Bank Group in Kuwait? (1-Strongly disagree, 10-Strongly agree) Year FY 2015 FY 2018 N Mean SD N Mean SD The World Bank Group’s financial instruments (i.e., 55 6.13 2.01 Reimbursable Advisory Services) meet the needs of Kuwait ' The World Bank Group meets Kuwait’s needs for knowledge 36 6.20 2.39 62 6.80 2.16 services 'Only FY 2018 Kuwait COS questionnaire had this response option. Year FY 2015 FY 2018 N Mean SD N Mean SD To what extent do you believe that Kuwait received value for money from the World Bank Group’s reimbursable advisory 29 5.54 3.04 51 5.68 2.14 services (RAS)? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Percentage of Respondents FY15 FY18 Weekly 11.4% 6.7% Monthly 13.6% 18.0% A few times a year 31.8% 37.1% Rarely 11.4% 22.5% Never 31.8% 15.7% 116 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries D. The World Bank Group’s Knowledge Work and Activities (continued) In Kuwait, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Year FY 2015 FY 2018 N Mean SD N Mean SD Are timely 33 6.38 2.19 54 6.51 2.01 Include appropriate level of stakeholder involvement during 31 6.47 2.38 45 6.63 2.17 preparation Are relevant to Kuwait’s social and economic development 32 6.49 2.38 54 7.12 2.00 priorities Lead to practical solutions 32 6.34 2.69 55 6.58 2.19 Are accessible (well written and easy to understand) 31 7.12 2.41 58 7.30 2.22 Are source of relevant information on global good practices 30 7.10 2.27 59 7.61 2.02 Are adequately disseminated 30 6.53 2.52 54 6.54 2.53 Are translated enough into Arabic ' 29 6.79 2.70 49 6.45 2.25 Are adaptable to Kuwait’s specific development challenges and 32 6.53 2.40 57 6.58 2.09 country circumstances ' In FY 2015, the category was “Are translated enough into local language.” Year FY 2015 FY 2018 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 39 5.78 2.32 74 6.31 2.13 development results in your country? Overall, how would you rate the technical quality of the World 36 7.19 2.11 70 7.23 2.12 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent does each of the following aspects of the World Ba nk Group’s technical assistance/advisory work contribute to solving Kuwait’s development challenges? (1-To no degree at all, 10-To a very significant degree) Year FY 2015 FY 2018 N Mean SD N Mean SD Conceptualization (understanding and framing the problem) 32 7.08 2.39 61 7.11 2.25 Design (appraising and planning the solutions) 30 6.76 2.49 61 6.74 2.24 Implementation (executing, carrying out, monitoring and making 32 5.91 2.75 60 6.55 2.31 appropriate adjustments) Evaluation (assessing the impact and results) 30 6.50 2.57 61 6.88 2.33 117 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries E. Working with the World Bank Group (continued) To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Year FY 2015 FY 2018 N Mean SD N Mean SD The World Bank Group effectively monitors and evaluates the 29 5.92 2.53 61 6.75 2.21 activities it supports The World Bank Group’s approvals and reviews are done in a 25 5.74 2.48 55 6.91 2.03 timely fashion* The World Bank Group’s “Safeguard Policy” requirements are 17 5.58 2.12 40 6.68 2.14 reasonable The World Bank Group takes decisions quickly in Kuwait 29 5.50 2.55 41 6.10 1.78 Working with the World Bank Group increases Kuwait’s 32 6.66 2.71 58 7.06 2.01 institutional capacity Where country systems are adequate, the World Bank Group 29 6.44 2.46 44 6.78 2.01 makes appropriate use of them The World Bank Group provides effective implementation 50 6.28 2.49 support' *Significantly different between FY 2015 and FY 2018 respondents. 'Only FY 2018 Kuwait COS questionnaire had this response option. Year FY 2015 FY 2018 N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public 32 5.41 2.95 56 5.74 2.23 partnerships in Kuwait? (1-To no degree at all, 10-To a very significant degree) F. The Future Role of the World Bank Group in Kuwait When considering the combination of services that the World Bank Group offers in Kuwait, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Kuwait? (Select only ONE response) Percentage of Respondents FY15 FY18 Financial services to the private sector through IFC 9.3% 12.2% Knowledge products 34.9% 30.0% Convening services 9.3% 7.8% None of the above 0.0% 5.6% The combination is appropriate for Kuwait 27.9% 18.9% Don’t know 18.6% 25.6% 118 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries F. The Future Role of the World Bank Group in Kuwait (continued) When thinking about how the World Bank Group can add the most value in Kuwait, how important is each of the following activities? (1-Not important at all, 10-Very important) Year FY 2015 FY 2018 N Mean SD N Mean SD Policy advice 41 8.32 1.65 75 7.82 2.22 Implementation assistance 41 8.52 1.81 77 7.99 2.50 Improving government effectiveness 40 8.68 1.80 77 8.16 2.32 Improving service delivery 40 8.37 1.77 72 7.73 2.53 Convening across government institutions 41 7.81 1.85 73 7.83 2.33 Convening between the government and groups outside of 41 8.08 2.04 72 8.08 2.31 government Stakeholder consultations 38 7.94 2.20 76 7.82 2.36 G. Communication and Information Sharing Are you aware of the World Bank Group’s Access to Information Policy under which the Bank will now disclose any information in its possession that is not on a list of exceptions? Percentage of Respondents FY15 FY18 Yes 16.3% 31.1% No 83.7% 68.9% Do you use/have you used the World Bank Group website? Percentage of Respondents FY15 FY18 Yes 57.8% 66.7% No 42.2% 33.3% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Year FY 2015 FY 2018 N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate. 22 7.47 2.50 59 7.55 1.65 I find the information on the World Bank Group’s websites 22 7.77 2.29 59 7.92 1.48 useful. The World Bank Group’s social media channels are valuable 14 6.99 1.76 28 7.05 2.45 sources of information about the institution 119 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries Appendix E3: Responses to Select Questions by Year, Aggregated Data for Bahrain, Oman, and United Arab Emirates (UAE) All data presented in this appendix are weighted. As a result, means of the FY 2018 data and the total number of respondents indicated will be slightly different from the aggregated responses in Appendix A. Similarly, responses from FY 2015 respondents and the total number of respondents indicated may differ from those reported in the FY 2015 COS report. • FY 2015 Number of comparable respondents N=130 • FY 2018 Number of comparable respondents N=136 By weighting, the FY 2018 and FY 2015 samples have the same stakeholder composition and thus are comparable. The stakeholder groups which do not have respondents in both years are not included in the comparison. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY15 FY18 Office of the President/Prime Minister/Minister 8% 8% Government institutions 42% 42% Bilateral/multilateral agencies 2% 2% Civil society 9% 9% Private sector 31% 31% Academia 5% 5% Media 3% 3% A. General Issues facing YYYY6 In general would you say that YYYY is headed in ... ? Percentage of Respondents FY15 FY18 The right direction 80.6% 74.2% The wrong direction 4.7% 8.3% Not sure 14.7% 17.4% B. Overall Attitudes toward the World Bank Group Year FY 2015 FY 2018 N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 120 4.66 2.77 122 5.20 2.81 YYYY? (1-Not familiar at all, 10-Extremely familiar) Year FY 2015 FY 2018 N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 82 5.51 2.12 94 5.33 2.44 effectiveness in YYYY. (1-Not effective at all, 10-Very effective) 6 YYYY refers to one of the three countries (Bahrain, Oman, and United Arab Emirates) in which respondents were located when responding to the questionnaire. 120 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries B. Overall Attitudes toward the World Bank Group (continued) Year FY 2015 FY 2018 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help YYYY solve its most complicated 82 6.22 2.22 89 5.77 2.65 development challenges? (1-To no degree at all, 10-To a very significant degree) How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in YYYY? (1-Not effective at all, 10-Very effective) Year FY 2015 FY 2018 N Mean SD N Mean SD Policy design (for clarity and better incentives to achieve socio- 58 5.91 2.15 51 5.68 2.20 economic goals) The private sector (related to institutional and policy change) ' 49 5.16 2.09 Technical capacity building'' 54 5.98 2.35 ' In FY 2015, only Kuwait COS questionnaire had this response option. ''Only FY 2018 COS questionnaire had this response option. When thinking about how to improve capacity building in YYYY to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) Year FY 2015 FY 2018 N Mean SD N Mean SD Policy design (for clarity and better incentives to achieve socio- 71 7.13 2.04 70 6.84 2.68 economic goals) The private sector (related to institutional and policy change) ' 64 6.98 2.59 Technical capacity building'' 70 7.37 2.70 ' In FY 2015, only Kuwait COS questionnaire had this response option. ''Only FY 2018 COS questionnaire had this response option. To what extent do you agree with the following statements about the World Bank Group’s work in YYYY? (1-Strongly disagree, 10-Strongly agree) Year FY 2015 FY 2018 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 76 5.00 2.11 85 5.05 2.26 development in YYYY The World Bank Group’s work is aligned with what I consider 71 5.04 2.16 81 5.20 2.25 the development priorities for YYYY 121 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in YYYY, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Year FY 2015 FY 2018 N Mean SD N Mean SD Responsiveness to needs 60 6.25 2.29 68 5.75 2.12 Flexibility (in terms of the institution’s products and services) 54 6.10 2.04 67 5.55 2.27 Flexibility (in terms of changing country circumstances) 53 5.84 2.20 61 5.24 2.23 Being inclusive 61 6.36 2.17 66 5.92 2.35 Openness (sharing data and other information) 70 6.49 2.29 80 6.10 2.56 Collaboration with the Government* 60 7.24 2.03 78 6.21 2.80 The speed in which it gets things accomplished on the ground 56 5.58 2.68 74 5.65 2.46 Helping to bring discipline/effective supervision to 67 5.24 2.48 implementation of investment projects ' Collaboration with civil society 44 5.22 2.50 60 5.43 2.83 Staff accessibility 67 6.43 2.41 63 5.78 2.82 Collaboration with other development partners* 52 6.36 2.34 52 5.38 2.52 Collaboration with the private sector 52 5.38 2.58 61 5.11 2.58 Straightforwardness and honesty* 61 7.16 2.25 68 6.10 2.78 Treating clients and stakeholders in YYYY with respect 73 7.21 2.34 68 6.84 3.02 Being a long-term partner 59 6.83 2.37 70 6.47 2.81 *Significantly different between FY 2015 and FY 2018 respondents 'Only FY 2018 COS questionnaire had this response option. To be a more effective development partner in YYYY, do you believe that the World Bank Group should have…? (Select only ONE response) Percentage of Respondents FY 2015 FY 2018 More local presence 71.4% 72.2% The current level of local presence is adequate 10.7% 12.2% Less local presence 2.6% Don't know 17.9% 13.0% 122 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in YYYY? (1-Not important at all, 10-Very important) Year FY 2015 FY 2018 N Mean SD N Mean SD Social protection* 79 6.65 2.55 98 5.63 2.89 Gender equity 86 5.56 2.95 97 5.70 2.71 Private sector development 92 7.66 2.28 104 7.25 2.75 Education' 81 7.85 2.42 103 7.31 2.97 Public sector governance/reform 89 7.40 2.25 103 7.23 3.03 Global/regional integration 74 6.73 2.37 96 6.54 2.66 Food security 80 6.97 2.36 99 6.29 2.77 Urban development 88 6.35 2.43 99 5.82 2.85 Energy'' 88 7.04 2.22 100 6.33 2.69 Water and sanitation 84 6.44 2.47 98 6.33 2.63 Pollution 96 6.10 2.76 Job creation/employment 89 7.47 2.17 99 7.04 3.02 Health 84 6.33 2.60 96 6.47 2.98 Financial markets 83 7.03 2.22 96 6.61 2.65 Transport 83 5.99 2.81 97 6.05 2.80 Agriculture''' 84 6.71 2.46 96 6.10 2.62 Trade and exports 83 6.69 2.37 92 6.47 2.64 Natural resource management* 87 7.05 2.71 94 6.20 3.02 Climate change 81 6.45 2.65 97 6.14 2.88 Anti corruption 89 6.28 3.00 94 6.31 3.14 Judiciary reform 94 5.85 2.94 Economic growth'''' 90 7.85 2.09 100 7.16 2.87 Disaster risk management''''' 80 6.12 2.50 96 6.59 2.35 Equality of opportunity 83 6.57 2.61 94 6.33 2.77 Non-communicable disease 93 5.85 2.53 Information and communications technology 82 6.61 2.82 95 6.81 2.65 *Significantly different between FY 2015 and FY 2018 respondents. ' In FY 2015, the category was “Quality of education.” '' In FY 2015, Bahrain, Oman and UAE had two categories related to energy – “Energy (e.g., electricity production, gas prices)” and “Energy efficiency (e.g., energy savings, building insulation).” FY 2018 had only one energy category – “Energy.” To prepare the year comparison, in FY 2015, the two energy categories were combined into one variable that was then compared to FY 2018 “Energy” category. This variable had a mean of “Energy (e.g., electricity production, gas prices)” and “Energy efficiency (e.g., energy savings, building insulation) scores. ''' In FY 2015, the category was “Agriculture and fisheries development." '''' In FY 2015, the category was “Economic growth and diversification of income.” ''''' In FY 2015, the category was “Disaster management.” 123 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in YYYY? (1-Not effective at all, 10-Very effective) Year FY 2015 FY 2018 N Mean SD N Mean SD Social protection 32 6.03 2.46 41 5.06 2.62 Gender equity 36 5.31 2.38 Private sector development 38 6.17 2.45 46 5.30 2.28 Education 45 5.22 2.62 Public sector governance/reform 39 6.40 2.49 53 5.45 2.71 Global/regional integration 37 5.69 2.54 Food security 39 5.02 2.27 Urban development 39 4.93 2.10 Energy' 32 5.91 2.33 39 5.26 2.35 Water and sanitation 37 5.02 2.32 Pollution 38 5.21 2.40 Job creation/employment 34 5.81 2.45 43 4.76 2.43 Health 38 4.94 2.30 Financial markets 49 5.42 2.56 Transport 29 5.72 2.52 37 4.90 2.08 Agriculture 40 4.97 2.21 Trade and exports 37 5.20 2.56 Natural resource management 42 5.19 2.39 Climate change 41 5.58 2.42 Anti corruption 39 5.00 3.02 Judiciary reform 38 5.31 2.95 Economic growth'' 44 6.30 2.19 46 5.67 3.13 Disaster risk management 35 5.17 2.19 Equality of opportunity 35 4.67 2.60 Non-communicable disease 35 5.18 2.34 Information and communications technology 31 5.80 2.41 36 4.92 2.50 ' In FY 2015, Bahrain, Oman and UAE had two categories related to energy - “Energy (e.g., electricity production, gas prices)” and “Energy efficiency (e.g., energy savings, building insulation).” FY 2018 had only one energy category – “Energy.” To prepare the year comparison, in FY 2015, the two energy categories were combined into one variable that was then compared to FY 2018 “Energy” category. This variable had a mean of “Energy (e.g., electricity production, gas prices)” and “Energy efficiency (e.g., energy savings, building insulation) scores. '' In FY 2015, the category was “Economic growth and diversification of income.” 124 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries C. World Bank Group’s Effectiveness and Results (continued) Year FY 2015 FY 2018 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 61 5.93 1.98 72 5.49 2.40 achieve development results in YYYY? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statement about the World Bank Group in YYYY? (1-Strongly disagree, 10-Strongly agree) Year FY 2015 FY 2018 N Mean SD N Mean SD The World Bank Group’s financial instruments (i.e., 69 5.05 2.41 Reimbursable Advisory Services) meet the needs of YYYY' The World Bank Group meets YYYY’s needs for knowledge 69 5.89 2.07 75 5.39 2.46 services 'Only FY 2018 COS questionnaire had this response option. Year FY 2015 FY 2018 N Mean SD N Mean SD To what extent do you believe that YYYY received value for money from the World Bank Group’s reimbursable advisory 52 5.31 2.19 55 5.02 2.10 services (RAS)? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? * Percentage of Respondents FY15 FY18 Weekly 3.7% 6.5% Monthly 2.8% 13.9% A few times a year 38.9% 31.5% Rarely 20.4% 28.7% Never 34.3% 19.4% *Significantly different between FY 2015 and FY 2018 respondents. 125 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries D. The World Bank Group’s Knowledge Work and Activities (continued) In YYYY, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Year FY 2015 FY 2018 N Mean SD N Mean SD Are timely 53 5.82 2.11 61 5.96 2.58 Include appropriate level of stakeholder involvement during 52 5.57 2.34 60 6.07 2.32 preparation Are relevant to YYYY’s social and economic development 53 5.82 2.36 62 6.40 2.29 priorities Lead to practical solutions 53 5.23 2.30 60 5.94 2.36 Are accessible (well written and easy to understand) 55 6.05 2.42 69 6.20 2.47 Are source of relevant information on global good practices 57 6.35 2.32 63 6.49 2.53 Are adequately disseminated 57 5.73 2.55 62 5.80 2.56 Are translated enough into Arabic ' 48 4.80 2.58 59 5.36 2.63 Are adaptable to YYYY’s specific development challenges and 55 5.65 2.40 60 5.84 2.39 country circumstances ' In FY 2015, the category was “Are translated enough into local language.” Year FY 2015 FY 2018 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 64 6.00 2.03 71 5.64 2.25 development results in your country? Overall, how would you rate the technical quality of the World 67 6.74 1.86 80 6.37 2.37 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent does each of the following aspects of the World Ba nk Group’s technical assistance/advisory work contribute to solving YYYY’s development challenges? (1-To no degree at all, 10-To a very significant degree) Year FY 2015 FY 2018 N Mean SD N Mean SD Conceptualization (understanding and framing the problem) 59 6.65 2.31 66 6.02 2.47 Design (appraising and planning the solutions) 57 6.58 2.33 67 5.95 2.43 Implementation (executing, carrying out, monitoring and making 54 6.39 2.52 65 5.76 2.32 appropriate adjustments) Evaluation (assessing the impact and results) 52 6.80 2.38 62 6.26 2.61 126 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries E. Working with the World Bank Group (continued) To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Year FY 2015 FY 2018 N Mean SD N Mean SD The World Bank Group effectively monitors and evaluates the 54 6.31 2.09 72 5.73 2.41 activities it supports The World Bank Group’s approvals and reviews are done in a 52 5.94 2.14 64 5.79 2.46 timely fashion The World Bank Group’s “Safeguard Policy” requirements are 47 6.20 2.27 60 5.54 2.66 reasonable The World Bank Group takes decisions quickly in YYYY 47 5.43 2.41 50 5.48 2.41 Working with the World Bank Group increases YYYY’s 60 6.45 2.48 66 6.09 2.84 institutional capacity Where country systems are adequate, the World Bank Group 45 6.50 2.29 50 6.02 2.61 makes appropriate use of them The World Bank Group provides effective implementation 49 6.18 2.21 56 5.79 2.43 support' ' In FY 2015, the category was “The World Bank Group provides effective support to development projects implementation.” Year FY 2015 FY 2018 N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public 62 5.92 2.19 60 5.66 2.36 partnerships in YYYY? (1-To no degree at all, 10-To a very significant degree) F. The Future Role of the World Bank Group in YYYY When considering the combination of services that the World Bank Group offers in YYYY, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in YYYY?* (Select only ONE response) Percentage of Respondents FY15 FY18 Financial services to the private sector through IFC 21.8% 26.0% Knowledge products 33.7% 22.1% Convening services 0.0% 10.6% None of the above 3.0% 1.9% The combination is appropriate for YYYY 10.9% 23.1% Don’t know 30.7% 16.3% *Significantly different between FY 2015 and FY 2018 respondents. 127 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries F. The Future Role of the World Bank Group in YYYY (continued) When thinking about how the World Bank Group can add the most value in YYYY, how important is each of the following activities? (1-Not important at all, 10-Very important) Year FY 2015 FY 2018 N Mean SD N Mean SD Policy advice 87 7.74 2.06 89 7.30 2.65 Implementation assistance 88 7.69 2.15 92 7.16 2.78 Improving government effectiveness 86 7.70 2.07 88 7.48 2.65 Improving service delivery 84 7.57 2.06 89 7.11 2.55 Convening across government institutions 78 7.32 2.30 85 7.04 2.57 Convening between the government and groups outside of 80 7.40 2.42 89 7.12 2.70 government Stakeholder consultations 82 7.38 2.28 85 6.84 2.78 G. Communication and Information Sharing Are you aware of the World Bank Group’s Access to Information Policy under which the Bank will now disclose any information in its possession that is not on a list of exceptions? Percentage of Respondents FY15 FY18 Yes 20.6% 24.5% No 79.4% 75.5% Do you use/have you used the World Bank Group website? Percentage of Respondents FY15 FY18 Yes 61.0% 67.0% No 39.0% 33.0% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Year FY 2015 FY 2018 N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate. 67 6.88 2.06 74 6.48 2.32 I find the information on the World Bank Group’s websites 69 7.23 1.83 73 7.11 2.43 useful. The World Bank Group’s social media channels are valuable 41 6.81 2.40 36 6.18 2.49 sources of information about the institution 128 World Bank Group Country Opinion Survey 2018: Gulf Cooperation Council (GCC) Countries Appendix F: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally Which of the following describes most of your exposure to the World Bank Group in XXXX '? (Choose no more than TWO) collaborate/work with the World Bank Indicator Question Group in your country? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Not collaborating Collaborating with No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG the WBG Overall, please rate your impression of the World Bank 6.59 4.87 6.17 4.67 5.83 5.89 5.50 6.88 5.58 6.19 5.91 5.66 Group’s effectiveness in XXXX. Overall the World Bank Group currently plays a relevant role 5.90 4.97 5.64 5.13 5.67 5.35 5.32 6.13 5.33 5.77 5.61 5.32 in development in XXXX The World Bank Group’s work is aligned with what I consider 6.06 5.10 5.89 4.89 5.73 5.70 5.43 6.45 5.58 5.86 5.79 5.50 the development priorities for XXXX Responsiveness to needs 6.57 5.69 6.44 5.43 6.21 6.27 6.01 6.89 6.15 6.32 6.28 6.09 Flexibility (in terms of the institution’s products and services) 6.57 5.52 6.47 5.07 6.24 6.11 6.02 6.68 6.09 6.29 6.09 6.48 Flexibility (in terms of changing country circumstances) 6.15 5.22 5.99 5.04 5.86 5.70 5.69 6.09 5.82 5.77 5.73 6.00 Being inclusive 6.65 5.53 6.39 5.46 6.01 6.48 6.07 6.69 6.25 6.19 6.20 6.28 Openness (sharing data and other information) 6.88 6.08 6.73 6.19 6.41 6.89 6.58 6.74 6.68 6.55 6.64 6.55 Collaboration with the Government 7.29 6.30 7.02 6.33 6.71 7.11 6.81 7.08 6.80 6.96 6.85 6.97 The speed in which it gets things accomplished on the 6.47 5.28 6.18 5.12 5.83 6.22 5.96 6.08 5.76 6.22 6.01 5.94 ground Helping to bring discipline/effective supervision to 6.07 4.98 5.96 4.68 5.45 6.08 5.71 5.71 5.60 5.84 5.57 6.17 implementation of investment projects Collaboration with civil society 6.07 4.72 5.69 4.55 5.22 5.83 5.34 5.86 5.58 5.33 5.36 5.77 Staff accessibility 7.29 5.12 6.82 4.83 6.28 6.76 6.29 7.00 5.95 6.92 6.53 6.22 Collaboration with other development partners 6.67 5.29 6.37 5.20 6.12 6.19 6.05 6.41 6.19 6.10 5.99 6.63 Collaboration with the private sector 6.30 4.77 6.08 3.95 5.64 5.67 5.42 6.31 5.42 5.96 5.60 5.82 Straightforwardness and honesty 7.34 6.29 7.24 5.79 6.71 7.30 6.83 7.31 6.86 7.04 6.78 7.52 Treating clients and stakeholders in XXXX with respect 8.16 7.10 7.97 7.08 7.49 8.33 7.74 8.00 7.89 7.74 7.74 8.06 Being a long-term partner 7.33 6.72 7.30 6.35 6.80 7.64 6.98 7.55 7.22 7.04 7.21 6.92 To what extent does the World Bank Group’s work help to achieve development results in XXXX? 6.29 5.11 5.94 4.97 5.56 5.93 5.57 6.08 5.66 5.76 5.66 5.85 The World Bank Group’s financial instruments meet the 6.06 4.90 5.87 4.46 5.35 5.94 5.48 5.88 5.45 5.72 5.41 6.17 needs of XXXX The World Bank Group meets XXXX’s needs for knowledge 6.50 5.54 6.27 5.56 5.93 6.42 6.08 6.32 6.15 6.12 6.02 6.49 services World Bank Group’s knowledge work and activities are adaptable to XXXX’s specific development challenges and 6.49 5.79 6.46 5.22 5.93 6.57 6.12 6.42 6.17 6.22 6.05 6.61 country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 6.38 5.53 6.14 5.43 5.90 6.14 5.90 6.33 5.91 6.12 5.94 6.18 development results in your country? Overall, how would you rate the technical quality of the World 7.08 6.28 6.83 6.37 6.55 7.00 6.72 6.82 6.60 6.90 6.72 6.81 Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in XXXX 6.09 5.49 6.03 5.44 5.76 6.16 5.92 5.92 5.80 6.02 5.75 6.52 Where country systems are adequate, the World Bank 6.43 6.25 6.48 6.05 6.03 6.95 6.42 6.33 6.50 6.26 6.13 7.07 Group makes appropriate use of them Yellow highlight indicates significant difference between Yes and No means. 129 Appendix G1: Kuwait FY18 COS Questionnaires World Bank Group Country Survey Fiscal Year 18 – Kuwait The World Bank Group is interested in gauging the views of clients and partners who are either involved in technical assistance in Kuwait or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Kuwait, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support social and economic development in Kuwait. An independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING KUWAIT A1. In general would you say that Kuwait is headed in ...? 1 The right direction 2 The wrong direction 3 Not sure 130 SECTION A: GENERAL ISSUES FACING KUWAIT A2. Listed below are a number of development priorities in Kuwait. In your opinion, how IMPORTANT are the following sectoral areas for the country’s development? Not important Very Don't at all important know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 10  assistance) 2 Gender equity 1 2 3 4 5 6 7 8 9 10  3 Private sector development 1 2 3 4 5 6 7 8 9 10  4 Education 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 5 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 6 Global/regional integration 1 2 3 4 5 6 7 8 9 10  7 Food security 1 2 3 4 5 6 7 8 9 10  8 Urban development 1 2 3 4 5 6 7 8 9 10  9 Energy 1 2 3 4 5 6 7 8 9 10  10 Water and sanitation 1 2 3 4 5 6 7 8 9 10  11 Pollution 1 2 3 4 5 6 7 8 9 10  12 Job creation/employment 1 2 3 4 5 6 7 8 9 10  13 Health 1 2 3 4 5 6 7 8 9 10  14 Financial markets 1 2 3 4 5 6 7 8 9 10  15 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  16 Agriculture 1 2 3 4 5 6 7 8 9 10  17 Trade and exports 1 2 3 4 5 6 7 8 9 10  Natural resource management (e.g., oil, gas, mining, 18 1 2 3 4 5 6 7 8 9 10  solar energy) 19 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  20 Anti-corruption 1 2 3 4 5 6 7 8 9 10  21 Judiciary reform 1 2 3 4 5 6 7 8 9 10  22 Economic growth 1 2 3 4 5 6 7 8 9 10  23 Disaster risk management 1 2 3 4 5 6 7 8 9 10  24 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 10  25 Non-communicable disease 1 2 3 4 5 6 7 8 9 10  26 Information and communications technology 1 2 3 4 5 6 7 8 9 10  131 SECTION A: GENERAL ISSUES A3. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Kuwait? (Choose no more than TWO) 1 Better employment opportunities for young people 2 Better employment opportunities for women 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor expats who live in urban areas 9 More diversified economic growth 10 More reliable social safety net 11 Greater equity of fiscal policy 12 Better quality education and training that better ensure job opportunity 13 Better quality public services 14 Better energy efficiency 15 Other (please specify): _____________________________________ A4. In your view, is climate change a very serious problem, somewhat serious, not too serious, or not a problem in Kuwait? (Select only ONE response) 1 A very serious problem 2 A somewhat serious problem 3 Not too serious problem 4 Not a problem 5 Don’t know A5. In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an important development priority in Kuwait? (Select only ONE response) 1 A very important development priority 2 A moderately important development priority 3 A slightly important development priority 4 Not an important development priority 5 Don’t know 132 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Kuwait? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Kuwait. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Kuwait solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank Group can have the most impact on development results in Kuwait, in which sectors do you believe the World Bank Group should focus most of its technical assistance and knowledge services in Kuwait? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 14 Financial markets assistance) 2 Gender equity 15 Transport (e.g., roads, bridges, transportation) 3 Private sector development 16 Agriculture 4 Education 17 Trade and exports Public sector governance/reform (i.e., government Natural resource management (e.g., oil, gas, 5 effectiveness, public financial management, public 18 mining, solar energy) expenditure, fiscal system reform) 6 Global/regional integration 19 Climate change (e.g., mitigation, adaptation) 7 Food security 20 Anti-corruption 8 Urban development 21 Judiciary reform 9 Energy 22 Economic growth 10 Water and sanitation 23 Disaster risk management 11 Pollution 24 Equality of opportunity (i.e., social inclusion) 12 Job creation/employment 25 Non-communicable disease 13 Health 26 Information and communications technology 133 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Kuwait? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Bringing together different groups of stakeholders   2 Data and statistics   3 Policy advice, studies, analyses   4 Capacity development   5 Advisory services and technical assistance   6 Development partners coordination   7 Promoting knowledge sharing   8 Implementation support   9 Other (please specify): ________________________   B6. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Kuwait? (Choose no more than TWO) 1 Not willing to honestly criticize policies and reform efforts in the country 2 Staff too inaccessible 3 Not collaborating enough with private sector 4 Not adequately collaborating with organizations such as bilaterals, multilaterals, trust funds, UN agencies 5 Not aligned with country priorities 6 Not adequately sensitive to political/social realities in Kuwait 7 Too influenced by developed countries 8 World Bank Group’s processes too slow 9 World Bank Group’s processes too complex 10 Not exploring alternative policy options 11 Not sufficiently focused on results 12 Not in it for the long term 13 Its advice and strategies do not lend themselves to practical problem solving 14 Not collaborating enough with civil society (including NGOs, CBOs, beneficiary representatives) 15 Not enough public disclosure of its work 16 Arrogant in its approach 17 The credibility of its knowledge/data 18 Other (please specify): __________________________________________________ 19 Don’t know 134 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Kuwait? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know”) Not effective Very Don't at all effective know Policy design (for clarity and better incentives to B7 1 2 3 4 5 6 7 8 9 10  achieve socio-economic goals) The private sector (related to institutional and policy B8 1 2 3 4 5 6 7 8 9 10  change) B9 Technical capacity building 1 2 3 4 5 6 7 8 9 10  When thinking about how to improve capacity building in Kuwait to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know”) Not important Very Don't at all important know Policy design (for clarity and better incentives to B10 1 2 3 4 5 6 7 8 9 10  achieve socio-economic goals) The private sector (related to institutional and policy B11 1 2 3 4 5 6 7 8 9 10  change) B12 Technical capacity building 1 2 3 4 5 6 7 8 9 10  B13. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Academia/think tanks/research institutes 7 Youth/university groups 2 External partners 8 Beneficiaries 3 Media 9 Foundations 4 Private sector 10 Other (please specify): _____________________ 5 Parliament 6 NGOs/Community Based Organizations 11 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Kuwait? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B14 1 2 3 4 5 6 7 8 9 10  relevant role in development in Kuwait The World Bank Group’s work is aligned with what I B15 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Kuwait 135 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Kuwait, in terms of each of the following? To no degree To a very significant Don't at all degree know B16 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B17 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B18 1 2 3 4 5 6 7 8 9 10  circumstances) B19 Being inclusive 1 2 3 4 5 6 7 8 9 10  B20 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B21 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B22 1 2 3 4 5 6 7 8 9 10  the ground Helping to bring discipline/effective supervision to B23 1 2 3 4 5 6 7 8 9 10  implementation of investment projects B24 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B25 Staff accessibility 1 2 3 4 5 6 7 8 9 10  B26 Collaboration with other development partners 1 2 3 4 5 6 7 8 9 10  B27 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  B28 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in Kuwait with B29 1 2 3 4 5 6 7 8 9 10  respect B30 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  B31. To be a more effective development partner in Kuwait, do you believe that the World Bank Group should have…? (Select only ONE response) The current level of local More local presence Less local presence Don't know presence is adequate B32. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank Group does not provide the government with consistent support throughout the reform effort 2 Political pressures and obstacles 3 Reforms are not well thought out in light of country challenges 4 Poor coordination within the Government 5 There is an inadequate level of private sector participation and support 6 Poor coordination of development partners 7 The World Bank Group is not sensitive enough to political/social realities on the ground 8 Lack of/inadequate levels of capacity in Government 9 There is not an adequate level of citizen/civil society participation 10 Corruption 11 Poor coordination within the World Bank Group 12 Other (please specify): ________________________________________ 136 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Kuwait? Not important Very Don't at all important know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 10  assistance) 2 Gender equity 1 2 3 4 5 6 7 8 9 10  3 Private sector development 1 2 3 4 5 6 7 8 9 10  4 Education 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 5 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 6 Global/regional integration 1 2 3 4 5 6 7 8 9 10  7 Food security 1 2 3 4 5 6 7 8 9 10  8 Urban development 1 2 3 4 5 6 7 8 9 10  9 Energy 1 2 3 4 5 6 7 8 9 10  10 Water and sanitation 1 2 3 4 5 6 7 8 9 10  11 Pollution 1 2 3 4 5 6 7 8 9 10  12 Job creation/employment 1 2 3 4 5 6 7 8 9 10  13 Health 1 2 3 4 5 6 7 8 9 10  14 Financial markets 1 2 3 4 5 6 7 8 9 10  15 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  16 Agriculture 1 2 3 4 5 6 7 8 9 10  17 Trade and exports 1 2 3 4 5 6 7 8 9 10  Natural resource management (e.g., oil, gas, mining, 18 1 2 3 4 5 6 7 8 9 10  solar energy) 19 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  20 Anti-corruption 1 2 3 4 5 6 7 8 9 10  21 Judiciary reform 1 2 3 4 5 6 7 8 9 10  22 Economic growth 1 2 3 4 5 6 7 8 9 10  23 Disaster risk management 1 2 3 4 5 6 7 8 9 10  24 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 10  25 Non-communicable disease 1 2 3 4 5 6 7 8 9 10  26 Information and communications technology 1 2 3 4 5 6 7 8 9 10  137 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Kuwait? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 10  assistance) 2 Gender equity 1 2 3 4 5 6 7 8 9 10  3 Private sector development 1 2 3 4 5 6 7 8 9 10  4 Education 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 5 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 6 Global/regional integration 1 2 3 4 5 6 7 8 9 10  7 Food security 1 2 3 4 5 6 7 8 9 10  8 Urban development 1 2 3 4 5 6 7 8 9 10  9 Energy 1 2 3 4 5 6 7 8 9 10  10 Water and sanitation 1 2 3 4 5 6 7 8 9 10  11 Pollution 1 2 3 4 5 6 7 8 9 10  12 Job creation/employment 1 2 3 4 5 6 7 8 9 10  13 Health 1 2 3 4 5 6 7 8 9 10  14 Financial markets 1 2 3 4 5 6 7 8 9 10  15 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  16 Agriculture 1 2 3 4 5 6 7 8 9 10  17 Trade and exports 1 2 3 4 5 6 7 8 9 10  Natural resource management (e.g., oil, gas, mining, 18 1 2 3 4 5 6 7 8 9 10  solar energy) 19 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  20 Anti-corruption 1 2 3 4 5 6 7 8 9 10  21 Judiciary reform 1 2 3 4 5 6 7 8 9 10  22 Economic growth 1 2 3 4 5 6 7 8 9 10  23 Disaster risk management 1 2 3 4 5 6 7 8 9 10  24 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 10  25 Non-communicable disease 1 2 3 4 5 6 7 8 9 10  26 Information and communications technology 1 2 3 4 5 6 7 8 9 10  138 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. To what extent does the World Bank Group’s work help to achieve development results in Kuwait? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statement about the World Bank Group in Kuwait? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments C4 (i.e., Reimbursable Advisory Services) meet the 1 2 3 4 5 6 7 8 9 10  needs of Kuwait The World Bank Group meets Kuwait’s needs C5 for knowledge services (e.g., research, analysis, 1 2 3 4 5 6 7 8 9 10  data, technical assistance) C6. To what extent do you believe that Kuwait received value for money from the World Bank Group’s reimbursable advisory services (RAS)? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree PLEASE NOTE: IN SOME CASES, THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 139 SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Kuwait, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree To a very significant Don't at all degree know D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation Are relevant to Kuwait’s social and D4 1 2 3 4 5 6 7 8 9 10  economic development priorities D5 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D6 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on global D7 1 2 3 4 5 6 7 8 9 10  good practices D8 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D9 Are translated enough into Arabic 1 2 3 4 5 6 7 8 9 10  Are adaptable to Kuwait’s specific D10 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D11. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D12. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 140 SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent does each of the following aspects of the World Bank Group’s technical assistance/ advisory work contribute to solving Kuwait’s development challenges? To no degree To a very significant Don't at all degree know Conceptualization (understanding and framing E1 1 2 3 4 5 6 7 8 9 10  the problem) E2 Design (appraising and planning the solutions) 1 2 3 4 5 6 7 8 9 10  Implementation (executing, carrying out, E3 monitoring and making appropriate 1 2 3 4 5 6 7 8 9 10  adjustments) E4 Evaluation (assessing the impact and results) 1 2 3 4 5 6 7 8 9 10  To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group effectively monitors E5 1 2 3 4 5 6 7 8 9 10  and evaluates the activities it supports The World Bank Group’s approvals and E6 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy” E7 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group takes decisions quickly E8 1 2 3 4 5 6 7 8 9 10  in Kuwait Working with the World Bank Group E9 1 2 3 4 5 6 7 8 9 10  increases Kuwait’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, E10 1 2 3 4 5 6 7 8 9 10  the World Bank Group makes appropriate use of them The World Bank Group provides effective E11 1 2 3 4 5 6 7 8 9 10  implementation support E12. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Kuwait? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree 141 SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN KUWAIT F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Kuwait? (Choose no more than TWO) 1 Provide more adequate data/knowledge/statistics/figures on Kuwait’s economy 2 Ensure greater selectivity in its work 3 Reach out more to groups outside of Government 4 Work faster 5 Improve the quality of its visiting experts as related to Kuwait’s specific challenges 6 Offer more innovative knowledge services 7 Collaborate more effectively with Government clients (e.g., national, state, local) 8 Increase the level of capacity development in the country 9 Increase availability of reimbursable advisory services (RAS) 10 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Kuwait, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Kuwait? (Select only ONE response) 1 Financial services to the private sector through IFC 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Kuwait 6 Don’t know F3. When thinking about how the World Bank Group can add the most value in Kuwait, how important is each of the following activities? Not important Very Don't at all important know 1 Policy advice 1 2 3 4 5 6 7 8 9 10  2 Implementation assistance 1 2 3 4 5 6 7 8 9 10  3 Improving government effectiveness 1 2 3 4 5 6 7 8 9 10  4 Improving service delivery 1 2 3 4 5 6 7 8 9 10  5 Convening across government institutions 1 2 3 4 5 6 7 8 9 10  Convening between the government and groups 6 outside of government (e.g., private sector, NGOs, 1 2 3 4 5 6 7 8 9 10  academia, media) 7 Stakeholder consultations 1 2 3 4 5 6 7 8 9 10  142 SECTION G: COMMUNICATIONS AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Kuwait? (Choose no more than TWO) 1 International newspapers 6 Local newspapers 2 Local radio 7 Internet 3 International radio 8 Social media (blogs, Facebook, Twitter, YouTube, Flickr) 4 Local television 9 Other (please specify): ___________________ 5 International television G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Direct contact with World Bank Group (i.e., face 1 5 World Bank Group’s website to face meetings/discussions) 2 e-Newsletters 6 Social media (blogs, Facebook, Twitter, YouTube, Flickr) World Bank Group’s 3 7 Mobile phones seminars/workshops/conferences World Bank Group’s publications and other 4 8 Other (please specify): ___________________ written materials Are you aware of the World Bank Group’s Access to Information Policy under which the G3 Yes No Bank will now disclose any information in its possession that is not on a list of exceptions? G4 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, G5 Yes No Twitter, YouTube, and Flickr)? Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to G6 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s G7 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., G8 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution 143 SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of Minister 9 NGO/Community Based Organization 2 Parliament 10 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Employee of a Ministry, Ministerial Department 3 11 Regulatory Agency, Central Bank/oversight or Implementation Agency institution) Project Management Unit (PMU) overseeing implementation of activity/ 4 12 Chambers of Commerce Consultant working on World Bank Group supported activity 5 Bilateral/Multilateral Agency 13 Academia/Research Institute/Think Tank 6 Private Sector Organization 14 Judiciary Branch 7 Private Foundation 15 Other (please specify): _____________________ 8 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 11 Gender 2 Social protection and labor 12 Transport and ICT 3 Environment and natural resources 13 Urban, and social development 4 Public-private partnerships 14 Governance 5 Education 15 Poverty 6 Health, nutrition, and population 16 Jobs 7 Energy and extractives 17 Agriculture 8 Macroeconomics and fiscal management 18 Climate change 9 Trade and competitiveness 19 Generalist (specialized in multiple sectors) 10 Finance and markets 20 Other (please specify): ____________________ H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? 1 Yes 2 No H4. Which of the following agencies of the World Bank Group do you primarily engage with in Kuwait? (Select only ONE response) 1 The World Bank (IBRD) 2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify): ___________________________ 144 SECTION H: BACKGROUND INFORMATION H5. Which of the following describes most of your exposure to the World Bank Group in Kuwait? (Choose no more than TWO) 1 Observer (i.e., follow in media, social media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H6. What’s your gender? 1 Female 2 Male H7. What’s your age? 1 25 and under 2 26-35 3 36-45 4 46-55 5 56 and above Thank you for completing the survey! 145 Appendix G2: Bahrain FY18 COS Questionnaires World Bank Group Country Survey Fiscal Year 18 – Bahrain The World Bank Group is interested in gauging the views of clients and partners who are either involved in technical assistance in Bahrain or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Bahrain, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support social and economic development in Bahrain. An independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING BAHRAIN A1. In general would you say that Bahrain is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 146 SECTION A: GENERAL ISSUES FACING BAHRAIN A2. Listed below are a number of development priorities in Bahrain. In your opinion, how IMPORTANT are the following sectoral areas for the country’s development? Not important Very Don't at all important know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 10  assistance) 2 Gender equity 1 2 3 4 5 6 7 8 9 10  3 Private sector development 1 2 3 4 5 6 7 8 9 10  4 Education 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 5 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 6 Global/regional integration 1 2 3 4 5 6 7 8 9 10  7 Food security 1 2 3 4 5 6 7 8 9 10  8 Urban development 1 2 3 4 5 6 7 8 9 10  9 Energy 1 2 3 4 5 6 7 8 9 10  10 Water and sanitation 1 2 3 4 5 6 7 8 9 10  11 Pollution 1 2 3 4 5 6 7 8 9 10  12 Job creation/employment 1 2 3 4 5 6 7 8 9 10  13 Health 1 2 3 4 5 6 7 8 9 10  14 Financial markets 1 2 3 4 5 6 7 8 9 10  15 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  16 Agriculture 1 2 3 4 5 6 7 8 9 10  17 Trade and exports 1 2 3 4 5 6 7 8 9 10  Natural resource management (e.g., oil, gas, mining, 18 1 2 3 4 5 6 7 8 9 10  solar energy) 19 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  20 Anti-corruption 1 2 3 4 5 6 7 8 9 10  21 Judiciary reform 1 2 3 4 5 6 7 8 9 10  22 Economic growth 1 2 3 4 5 6 7 8 9 10  23 Disaster risk management 1 2 3 4 5 6 7 8 9 10  24 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 10  25 Non-communicable disease 1 2 3 4 5 6 7 8 9 10  26 Information and communications technology 1 2 3 4 5 6 7 8 9 10  147 SECTION A: GENERAL ISSUES A3. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Bahrain? (Choose no more than TWO) 1 Better employment opportunities for young people 2 Better employment opportunities for women 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor expats who live in urban areas 9 More diversified economic growth 10 More reliable social safety net 11 Greater equity of fiscal policy 12 Better quality education and training that better ensure job opportunity 13 Better quality public services 14 Better energy efficiency 15 Other (please specify): _____________________________________ A4. In your view, is climate change a very serious problem, somewhat serious, not too serious, or not a problem in Bahrain? (Select only ONE response) 1 A very serious problem 2 A somewhat serious problem 3 Not too serious problem 4 Not a problem 5 Don’t know A5. In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an important development priority in Bahrain? (Select only ONE response) 1 A very important development priority 2 A moderately important development priority 3 A slightly important development priority 4 Not an important development priority 5 Don’t know 148 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Bahrain? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Bahrain. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Bahrain solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank Group can have the most impact on development results in Bahrain, in which sectors do you believe the World Bank Group should focus most of its technical assistance and knowledge services in Bahrain? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 14 Financial markets assistance) 2 Gender equity 15 Transport (e.g., roads, bridges, transportation) 3 Private sector development 16 Agriculture 4 Education 17 Trade and exports Public sector governance/reform (i.e., government Natural resource management (e.g., oil, gas, 5 effectiveness, public financial management, public 18 mining, solar energy) expenditure, fiscal system reform) 6 Global/regional integration 19 Climate change (e.g., mitigation, adaptation) 7 Food security 20 Anti-corruption 8 Urban development 21 Judiciary reform 9 Energy 22 Economic growth 10 Water and sanitation 23 Disaster risk management 11 Pollution 24 Equality of opportunity (i.e., social inclusion) 12 Job creation/employment 25 Non-communicable disease 13 Health 26 Information and communications technology 149 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Bahrain? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Bringing together different groups of stakeholders   2 Data and statistics   3 Policy advice, studies, analyses   4 Capacity development   5 Advisory services and technical assistance   6 Development partners coordination   7 Promoting knowledge sharing   8 Implementation support   9 Other (please specify): ________________________   B6. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Bahrain? (Choose no more than TWO) 1 Not willing to honestly criticize policies and reform efforts in the country 2 Staff too inaccessible 3 Not collaborating enough with private sector 4 Not adequately collaborating with organizations such as bilaterals, multilaterals, trust funds, UN agencies 5 Not aligned with country priorities 6 Not adequately sensitive to political/social realities in Bahrain 7 Too influenced by developed countries 8 World Bank Group’s processes too slow 9 World Bank Group’s processes too complex 10 Not exploring alternative policy options 11 Not sufficiently focused on results 12 Not in it for the long term 13 Its advice and strategies do not lend themselves to practical problem solving 14 Not collaborating enough with civil society (including NGOs, CBOs, beneficiary representatives) 15 Not enough public disclosure of its work 16 Arrogant in its approach 17 The credibility of its knowledge/data 18 Other (please specify): __________________________________________________ 19 Don’t know 150 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Bahrain? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know”) Not effective Very Don't at all effective know Policy design (for clarity and better incentives to B7 1 2 3 4 5 6 7 8 9 10  achieve socio-economic goals) The private sector (related to institutional and policy B8 1 2 3 4 5 6 7 8 9 10  change) B9 Technical capacity building 1 2 3 4 5 6 7 8 9 10  When thinking about how to improve capacity building in Bahrain to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know”) Not important Very Don't at all important know Policy design (for clarity and better incentives to B10 1 2 3 4 5 6 7 8 9 10  achieve socio-economic goals) The private sector (related to institutional and policy B11 1 2 3 4 5 6 7 8 9 10  change) B12 Technical capacity building 1 2 3 4 5 6 7 8 9 10  B13. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Academia/think tanks/research institutes 7 Youth/university groups 2 External partners 8 Beneficiaries 3 Media 9 Foundations 4 Private sector 10 Other (please specify): _____________________ 5 Parliament 6 NGOs/Community Based Organizations 11 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Bahrain? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B14 1 2 3 4 5 6 7 8 9 10  relevant role in development in Bahrain The World Bank Group’s work is aligned with what I B15 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Bahrain 151 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Bahrain, in terms of each of the following? To no degree To a very significant Don't at all degree know B16 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B17 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B18 1 2 3 4 5 6 7 8 9 10  circumstances) B19 Being inclusive 1 2 3 4 5 6 7 8 9 10  B20 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B21 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B22 1 2 3 4 5 6 7 8 9 10  the ground Helping to bring discipline/effective supervision to B23 1 2 3 4 5 6 7 8 9 10  implementation of investment projects B24 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B25 Staff accessibility 1 2 3 4 5 6 7 8 9 10  B26 Collaboration with other development partners 1 2 3 4 5 6 7 8 9 10  B27 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  B28 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in Bahrain with B29 1 2 3 4 5 6 7 8 9 10  respect B30 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  B31. To be a more effective development partner in Bahrain, do you believe that the World Bank Group should have…? (Select only ONE response) The current level of local More local presence Less local presence Don't know presence is adequate B32. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank Group does not provide the government with consistent support throughout the reform effort 2 Political pressures and obstacles 3 Reforms are not well thought out in light of country challenges 4 Poor coordination within the Government 5 There is an inadequate level of private sector participation and support 6 Poor coordination of development partners 7 The World Bank Group is not sensitive enough to political/social realities on the ground 8 Lack of/inadequate levels of capacity in Government 9 There is not an adequate level of citizen/civil society participation 10 Corruption 11 Poor coordination within the World Bank Group 12 Other (please specify): ________________________________________ 152 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Bahrain? Not important Very Don't at all important know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 10  assistance) 2 Gender equity 1 2 3 4 5 6 7 8 9 10  3 Private sector development 1 2 3 4 5 6 7 8 9 10  4 Education 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 5 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 6 Global/regional integration 1 2 3 4 5 6 7 8 9 10  7 Food security 1 2 3 4 5 6 7 8 9 10  8 Urban development 1 2 3 4 5 6 7 8 9 10  9 Energy 1 2 3 4 5 6 7 8 9 10  10 Water and sanitation 1 2 3 4 5 6 7 8 9 10  11 Pollution 1 2 3 4 5 6 7 8 9 10  12 Job creation/employment 1 2 3 4 5 6 7 8 9 10  13 Health 1 2 3 4 5 6 7 8 9 10  14 Financial markets 1 2 3 4 5 6 7 8 9 10  15 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  16 Agriculture 1 2 3 4 5 6 7 8 9 10  17 Trade and exports 1 2 3 4 5 6 7 8 9 10  Natural resource management (e.g., oil, gas, mining, 18 1 2 3 4 5 6 7 8 9 10  solar energy) 19 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  20 Anti-corruption 1 2 3 4 5 6 7 8 9 10  21 Judiciary reform 1 2 3 4 5 6 7 8 9 10  22 Economic growth 1 2 3 4 5 6 7 8 9 10  23 Disaster risk management 1 2 3 4 5 6 7 8 9 10  24 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 10  25 Non-communicable disease 1 2 3 4 5 6 7 8 9 10  26 Information and communications technology 1 2 3 4 5 6 7 8 9 10  153 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Bahrain? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 10  assistance) 2 Gender equity 1 2 3 4 5 6 7 8 9 10  3 Private sector development 1 2 3 4 5 6 7 8 9 10  4 Education 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 5 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 6 Global/regional integration 1 2 3 4 5 6 7 8 9 10  7 Food security 1 2 3 4 5 6 7 8 9 10  8 Urban development 1 2 3 4 5 6 7 8 9 10  9 Energy 1 2 3 4 5 6 7 8 9 10  10 Water and sanitation 1 2 3 4 5 6 7 8 9 10  11 Pollution 1 2 3 4 5 6 7 8 9 10  12 Job creation/employment 1 2 3 4 5 6 7 8 9 10  13 Health 1 2 3 4 5 6 7 8 9 10  14 Financial markets 1 2 3 4 5 6 7 8 9 10  15 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  16 Agriculture 1 2 3 4 5 6 7 8 9 10  17 Trade and exports 1 2 3 4 5 6 7 8 9 10  Natural resource management (e.g., oil, gas, mining, 18 1 2 3 4 5 6 7 8 9 10  solar energy) 19 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  20 Anti-corruption 1 2 3 4 5 6 7 8 9 10  21 Judiciary reform 1 2 3 4 5 6 7 8 9 10  22 Economic growth 1 2 3 4 5 6 7 8 9 10  23 Disaster risk management 1 2 3 4 5 6 7 8 9 10  24 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 10  25 Non-communicable disease 1 2 3 4 5 6 7 8 9 10  26 Information and communications technology 1 2 3 4 5 6 7 8 9 10  154 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. To what extent does the World Bank Group’s work help to achieve development results in Bahrain? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statement about the World Bank Group in Bahrain? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments C4 (i.e., Reimbursable Advisory Services) meet the 1 2 3 4 5 6 7 8 9 10  needs of Bahrain The World Bank Group meets Bahrain’s needs C5 for knowledge services (e.g., research, analysis, 1 2 3 4 5 6 7 8 9 10  data, technical assistance) C6. To what extent do you believe that Bahrain received value for money from the World Bank Group’s reimbursable advisory services (RAS)? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 155 SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Bahrain, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree To a very significant Don't at all degree know D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation Are relevant to Bahrain’s social and D4 1 2 3 4 5 6 7 8 9 10  economic development priorities D5 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D6 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on global D7 1 2 3 4 5 6 7 8 9 10  good practices D8 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D9 Are translated enough into Arabic 1 2 3 4 5 6 7 8 9 10  Are adaptable to Bahrain’s specific D10 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D11. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D12. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 156 SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent does each of the following aspects of the World Bank Group’s technical assistance/ advisory work contribute to solving Bahrain’s development challenges? To no degree To a very significant Don't at all degree know Conceptualization (understanding and framing E1 1 2 3 4 5 6 7 8 9 10  the problem) E2 Design (appraising and planning the solutions) 1 2 3 4 5 6 7 8 9 10  Implementation (executing, carrying out, E3 monitoring and making appropriate 1 2 3 4 5 6 7 8 9 10  adjustments) E4 Evaluation (assessing the impact and results) 1 2 3 4 5 6 7 8 9 10  To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group effectively monitors E5 1 2 3 4 5 6 7 8 9 10  and evaluates the activities it supports The World Bank Group’s approvals and E6 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy” E7 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group takes decisions quickly E8 1 2 3 4 5 6 7 8 9 10  in Bahrain Working with the World Bank Group E9 1 2 3 4 5 6 7 8 9 10  increases Bahrain’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, E10 1 2 3 4 5 6 7 8 9 10  the World Bank Group makes appropriate use of them The World Bank Group provides effective E11 1 2 3 4 5 6 7 8 9 10  implementation support E12. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Bahrain? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree 157 SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN BAHRAIN F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Bahrain? (Choose no more than TWO) 1 Provide more adequate data/knowledge/statistics/figures on Bahrain’s economy 2 Ensure greater selectivity in its work 3 Reach out more to groups outside of Government 4 Work faster 5 Improve the quality of its visiting experts as related to Bahrain’s specific challenges 6 Offer more innovative knowledge services 7 Collaborate more effectively with Government clients (e.g., national, state, local) 8 Increase the level of capacity development in the country 9 Increase availability of reimbursable advisory services (RAS) 10 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Bahrain, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Bahrain? (Select only ONE response) 1 Financial services to the private sector through IFC 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Bahrain 6 Don’t know F3. When thinking about how the World Bank Group can add the most value in Bahrain, how important is each of the following activities? Not important Very Don't at all important know 1 Policy advice 1 2 3 4 5 6 7 8 9 10  2 Implementation assistance 1 2 3 4 5 6 7 8 9 10  3 Improving government effectiveness 1 2 3 4 5 6 7 8 9 10  4 Improving service delivery 1 2 3 4 5 6 7 8 9 10  5 Convening across government institutions 1 2 3 4 5 6 7 8 9 10  Convening between the government and groups 6 outside of government (e.g., private sector, NGOs, 1 2 3 4 5 6 7 8 9 10  academia, media) 7 Stakeholder consultations 1 2 3 4 5 6 7 8 9 10  158 SECTION G: COMMUNICATIONS AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Bahrain? (Choose no more than TWO) 1 International newspapers 6 Local newspapers 2 Local radio 7 Internet 3 International radio 8 Social media (blogs, Facebook, Twitter, YouTube, Flickr) 4 Local television 9 Other (please specify): ___________________ 5 International television G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Direct contact with World Bank Group (i.e., face 1 5 World Bank Group’s website to face meetings/discussions) 2 e-Newsletters 6 Social media (blogs, Facebook, Twitter, YouTube, Flickr) World Bank Group’s 3 7 Mobile phones seminars/workshops/conferences World Bank Group’s publications and other 4 8 Other (please specify): ___________________ written materials Are you aware of the World Bank Group’s Access to Information Policy under which the G3 Yes No Bank will now disclose any information in its possession that is not on a list of exceptions? G4 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, G5 Yes No Twitter, YouTube, and Flickr)? Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to G6 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s G7 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., G8 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution 159 SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of Minister 9 NGO/Community Based Organization 2 Parliament 10 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Employee of a Ministry, Ministerial Department 3 11 Regulatory Agency, Central Bank/oversight or Implementation Agency institution) Project Management Unit (PMU) overseeing implementation of activity/ 4 12 Chambers of Commerce Consultant working on World Bank Group supported activity 5 Bilateral/Multilateral Agency 13 Academia/Research Institute/Think Tank 6 Private Sector Organization 14 Judiciary Branch 7 Private Foundation 15 Other (please specify): _____________________ 8 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 11 Gender 2 Social protection and labor 12 Transport and ICT 3 Environment and natural resources 13 Urban, and social development 4 Public-private partnerships 14 Governance 5 Education 15 Poverty 6 Health, nutrition, and population 16 Jobs 7 Energy and extractives 17 Agriculture 8 Macroeconomics and fiscal management 18 Climate change 9 Trade and competitiveness 19 Generalist (specialized in multiple sectors) 10 Finance and markets 20 Other (please specify): ____________________ H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? 1 Yes 2 No H4. Which of the following agencies of the World Bank Group do you primarily engage with in Bahrain? (Select only ONE response) 1 The World Bank (IBRD) 2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify): ___________________________ 160 SECTION H: BACKGROUND INFORMATION H5. Which of the following describes most of your exposure to the World Bank Group in Bahrain? (Choose no more than TWO) 1 Observer (i.e., follow in media, social media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H6. What’s your gender? 1 Female 2 Male H7. What’s your age? 1 25 and under 2 26-35 3 36-45 4 46-55 5 56 and above Thank you for completing the survey! 161 Appendix G3: Oman FY18 COS Questionnaires World Bank Group Country Survey Fiscal Year 18 – Oman The World Bank Group is interested in gauging the views of clients and partners who are either involved in technical assistance in Oman or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Oman, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support social and economic development in Oman. An independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING OMAN A1. In general would you say that Oman is headed in ...? 1 The right direction 2 The wrong direction 3 Not sure 162 SECTION A: GENERAL ISSUES FACING OMAN A2. Listed below are a number of development priorities in Oman. In your opinion, how IMPORTANT are the following sectoral areas for the country’s development? Not important Very Don't at all important know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 10  assistance) 2 Gender equity 1 2 3 4 5 6 7 8 9 10  3 Private sector development 1 2 3 4 5 6 7 8 9 10  4 Education 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 5 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 6 Global/regional integration 1 2 3 4 5 6 7 8 9 10  7 Food security 1 2 3 4 5 6 7 8 9 10  8 Urban development 1 2 3 4 5 6 7 8 9 10  9 Energy 1 2 3 4 5 6 7 8 9 10  10 Water and sanitation 1 2 3 4 5 6 7 8 9 10  11 Pollution 1 2 3 4 5 6 7 8 9 10  12 Job creation/employment 1 2 3 4 5 6 7 8 9 10  13 Health 1 2 3 4 5 6 7 8 9 10  14 Financial markets 1 2 3 4 5 6 7 8 9 10  15 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  16 Agriculture 1 2 3 4 5 6 7 8 9 10  17 Trade and exports 1 2 3 4 5 6 7 8 9 10  Natural resource management (e.g., oil, gas, mining, 18 1 2 3 4 5 6 7 8 9 10  solar energy) 19 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  20 Anti-corruption 1 2 3 4 5 6 7 8 9 10  21 Judiciary reform 1 2 3 4 5 6 7 8 9 10  22 Economic growth 1 2 3 4 5 6 7 8 9 10  23 Disaster risk management 1 2 3 4 5 6 7 8 9 10  24 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 10  25 Non-communicable disease 1 2 3 4 5 6 7 8 9 10  26 Information and communications technology 1 2 3 4 5 6 7 8 9 10  163 SECTION A: GENERAL ISSUES A3. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Oman? (Choose no more than TWO) 1 Better employment opportunities for young people 2 Better employment opportunities for women 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor expats who live in urban areas 9 More diversified economic growth 10 More reliable social safety net 11 Greater equity of fiscal policy 12 Better quality education and training that better ensure job opportunity 13 Better quality public services 14 Better energy efficiency 15 Other (please specify): _____________________________________ A4. In your view, is climate change a very serious problem, somewhat serious, not too serious, or not a problem in Oman? (Select only ONE response) 1 A very serious problem 2 A somewhat serious problem 3 Not too serious problem 4 Not a problem 5 Don’t know A5. In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an important development priority in Oman? (Select only ONE response) 1 A very important development priority 2 A moderately important development priority 3 A slightly important development priority 4 Not an important development priority 5 Don’t know 164 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Oman? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Oman. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Oman solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank Group can have the most impact on development results in Oman, in which sectors do you believe the World Bank Group should focus most of its technical assistance and knowledge services in Oman? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 14 Financial markets assistance) 2 Gender equity 15 Transport (e.g., roads, bridges, transportation) 3 Private sector development 16 Agriculture 4 Education 17 Trade and exports Public sector governance/reform (i.e., government Natural resource management (e.g., oil, gas, 5 effectiveness, public financial management, public 18 mining, solar energy) expenditure, fiscal system reform) 6 Global/regional integration 19 Climate change (e.g., mitigation, adaptation) 7 Food security 20 Anti-corruption 8 Urban development 21 Judiciary reform 9 Energy 22 Economic growth 10 Water and sanitation 23 Disaster risk management 11 Pollution 24 Equality of opportunity (i.e., social inclusion) 12 Job creation/employment 25 Non-communicable disease 13 Health 26 Information and communications technology 165 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Oman? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Bringing together different groups of stakeholders   2 Data and statistics   3 Policy advice, studies, analyses   4 Capacity development   5 Advisory services and technical assistance   6 Development partners coordination   7 Promoting knowledge sharing   8 Implementation support   9 Other (please specify): ________________________   B6. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Oman? (Choose no more than TWO) 1 Not willing to honestly criticize policies and reform efforts in the country 2 Staff too inaccessible 3 Not collaborating enough with private sector 4 Not adequately collaborating with organizations such as bilaterals, multilaterals, trust funds, UN agencies 5 Not aligned with country priorities 6 Not adequately sensitive to political/social realities in Oman 7 Too influenced by developed countries 8 World Bank Group’s processes too slow 9 World Bank Group’s processes too complex 10 Not exploring alternative policy options 11 Not sufficiently focused on results 12 Not in it for the long term 13 Its advice and strategies do not lend themselves to practical problem solving 14 Not collaborating enough with civil society (including NGOs, CBOs, beneficiary representatives) 15 Not enough public disclosure of its work 16 Arrogant in its approach 17 The credibility of its knowledge/data 18 Other (please specify): __________________________________________________ 19 Don’t know 166 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Oman? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know”) Not effective Very Don't at all effective know Policy design (for clarity and better incentives to B7 1 2 3 4 5 6 7 8 9 10  achieve socio-economic goals) The private sector (related to institutional and policy B8 1 2 3 4 5 6 7 8 9 10  change) B9 Technical capacity building 1 2 3 4 5 6 7 8 9 10  When thinking about how to improve capacity building in Oman to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know”) Not important Very Don't at all important know Policy design (for clarity and better incentives to B10 1 2 3 4 5 6 7 8 9 10  achieve socio-economic goals) The private sector (related to institutional and policy B11 1 2 3 4 5 6 7 8 9 10  change) B12 Technical capacity building 1 2 3 4 5 6 7 8 9 10  B13. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Academia/think tanks/research institutes 7 Youth/university groups 2 External partners 8 Beneficiaries 3 Media 9 Foundations 4 Private sector 10 Other (please specify): _____________________ 5 Parliament 6 NGOs/Community Based Organizations 11 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Oman? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B14 1 2 3 4 5 6 7 8 9 10  relevant role in development in Oman The World Bank Group’s work is aligned with what I B15 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Oman 167 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Oman, in terms of each of the following? To no degree To a very significant Don't at all degree know B16 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B17 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B18 1 2 3 4 5 6 7 8 9 10  circumstances) B19 Being inclusive 1 2 3 4 5 6 7 8 9 10  B20 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B21 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B22 1 2 3 4 5 6 7 8 9 10  the ground Helping to bring discipline/effective supervision to B23 1 2 3 4 5 6 7 8 9 10  implementation of investment projects B24 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B25 Staff accessibility 1 2 3 4 5 6 7 8 9 10  B26 Collaboration with other development partners 1 2 3 4 5 6 7 8 9 10  B27 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  B28 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in Oman with B29 1 2 3 4 5 6 7 8 9 10  respect B30 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  B31. To be a more effective development partner in Oman, do you believe that the World Bank Group should have… ? (Select only ONE response) The current level of local More local presence Less local presence Don't know presence is adequate B32. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank Group does not provide the government with consistent support throughout the reform effort 2 Political pressures and obstacles 3 Reforms are not well thought out in light of country challenges 4 Poor coordination within the Government 5 There is an inadequate level of private sector participation and support 6 Poor coordination of development partners 7 The World Bank Group is not sensitive enough to political/social realities on the ground 8 Lack of/inadequate levels of capacity in Government 9 There is not an adequate level of citizen/civil society participation 10 Corruption 11 Poor coordination within the World Bank Group 12 Other (please specify): ________________________________________ 168 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Oman? Not important Very Don't at all important know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 10  assistance) 2 Gender equity 1 2 3 4 5 6 7 8 9 10  3 Private sector development 1 2 3 4 5 6 7 8 9 10  4 Education 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 5 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 6 Global/regional integration 1 2 3 4 5 6 7 8 9 10  7 Food security 1 2 3 4 5 6 7 8 9 10  8 Urban development 1 2 3 4 5 6 7 8 9 10  9 Energy 1 2 3 4 5 6 7 8 9 10  10 Water and sanitation 1 2 3 4 5 6 7 8 9 10  11 Pollution 1 2 3 4 5 6 7 8 9 10  12 Job creation/employment 1 2 3 4 5 6 7 8 9 10  13 Health 1 2 3 4 5 6 7 8 9 10  14 Financial markets 1 2 3 4 5 6 7 8 9 10  15 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  16 Agriculture 1 2 3 4 5 6 7 8 9 10  17 Trade and exports 1 2 3 4 5 6 7 8 9 10  Natural resource management (e.g., oil, gas, mining, 18 1 2 3 4 5 6 7 8 9 10  solar energy) 19 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  20 Anti-corruption 1 2 3 4 5 6 7 8 9 10  21 Judiciary reform 1 2 3 4 5 6 7 8 9 10  22 Economic growth 1 2 3 4 5 6 7 8 9 10  23 Disaster risk management 1 2 3 4 5 6 7 8 9 10  24 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 10  25 Non-communicable disease 1 2 3 4 5 6 7 8 9 10  26 Information and communications technology 1 2 3 4 5 6 7 8 9 10  169 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Oman? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 10  assistance) 2 Gender equity 1 2 3 4 5 6 7 8 9 10  3 Private sector development 1 2 3 4 5 6 7 8 9 10  4 Education 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 5 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 6 Global/regional integration 1 2 3 4 5 6 7 8 9 10  7 Food security 1 2 3 4 5 6 7 8 9 10  8 Urban development 1 2 3 4 5 6 7 8 9 10  9 Energy 1 2 3 4 5 6 7 8 9 10  10 Water and sanitation 1 2 3 4 5 6 7 8 9 10  11 Pollution 1 2 3 4 5 6 7 8 9 10  12 Job creation/employment 1 2 3 4 5 6 7 8 9 10  13 Health 1 2 3 4 5 6 7 8 9 10  14 Financial markets 1 2 3 4 5 6 7 8 9 10  15 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  16 Agriculture 1 2 3 4 5 6 7 8 9 10  17 Trade and exports 1 2 3 4 5 6 7 8 9 10  Natural resource management (e.g., oil, gas, mining, 18 1 2 3 4 5 6 7 8 9 10  solar energy) 19 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  20 Anti-corruption 1 2 3 4 5 6 7 8 9 10  21 Judiciary reform 1 2 3 4 5 6 7 8 9 10  22 Economic growth 1 2 3 4 5 6 7 8 9 10  23 Disaster risk management 1 2 3 4 5 6 7 8 9 10  24 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 10  25 Non-communicable disease 1 2 3 4 5 6 7 8 9 10  26 Information and communications technology 1 2 3 4 5 6 7 8 9 10  170 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. To what extent does the World Bank Group’s work help to achieve development results in Oman? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statement about the World Bank Group in Oman? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments C4 (i.e., Reimbursable Advisory Services) meet the 1 2 3 4 5 6 7 8 9 10  needs of Oman The World Bank Group meets Oman’s needs for C5 knowledge services (e.g., research, analysis, 1 2 3 4 5 6 7 8 9 10  data, technical assistance) C6. To what extent do you believe that Oman received value for money from the World Bank Group’s reimbursable advisory services (RAS)? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 171 SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Oman, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree To a very significant Don't at all degree know D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation Are relevant to Oman’s social and economic D4 1 2 3 4 5 6 7 8 9 10  development priorities D5 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D6 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on global D7 1 2 3 4 5 6 7 8 9 10  good practices D8 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D9 Are translated enough into Arabic 1 2 3 4 5 6 7 8 9 10  Are adaptable to Oman’s specific D10 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D11. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D12. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 172 SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent does each of the following aspects of the World Bank Group’s technical assistance/ advisory work contribute to solving Oman’s development challenges? To no degree To a very significant Don't at all degree know Conceptualization (understanding and framing E1 1 2 3 4 5 6 7 8 9 10  the problem) E2 Design (appraising and planning the solutions) 1 2 3 4 5 6 7 8 9 10  Implementation (executing, carrying out, E3 monitoring and making appropriate 1 2 3 4 5 6 7 8 9 10  adjustments) E4 Evaluation (assessing the impact and results) 1 2 3 4 5 6 7 8 9 10  To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group effectively monitors E5 1 2 3 4 5 6 7 8 9 10  and evaluates the activities it supports The World Bank Group’s approvals and E6 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy” E7 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group takes decisions quickly E8 1 2 3 4 5 6 7 8 9 10  in Oman Working with the World Bank Group E9 1 2 3 4 5 6 7 8 9 10  increases Oman’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, E10 1 2 3 4 5 6 7 8 9 10  the World Bank Group makes appropriate use of them The World Bank Group provides effective E11 1 2 3 4 5 6 7 8 9 10  implementation support E12. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Oman? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree 173 SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN OMAN F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Oman? (Choose no more than TWO) 1 Provide more adequate data/knowledge/statistics/figures on Oman’s economy 2 Ensure greater selectivity in its work 3 Reach out more to groups outside of Government 4 Work faster 5 Improve the quality of its visiting experts as related to Oman’s specific challenges 6 Offer more innovative knowledge services 7 Collaborate more effectively with Government clients (e.g., national, state, local) 8 Increase the level of capacity development in the country 9 Increase availability of reimbursable advisory services (RAS) 10 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Oman, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Oman? (Select only ONE response) 1 Financial services to the private sector through IFC 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Oman 6 Don’t know F3. When thinking about how the World Bank Group can add the most value in Oman, how important is each of the following activities? Not important Very Don't at all important know 1 Policy advice 1 2 3 4 5 6 7 8 9 10  2 Implementation assistance 1 2 3 4 5 6 7 8 9 10  3 Improving government effectiveness 1 2 3 4 5 6 7 8 9 10  4 Improving service delivery 1 2 3 4 5 6 7 8 9 10  5 Convening across government institutions 1 2 3 4 5 6 7 8 9 10  Convening between the government and groups 6 outside of government (e.g., private sector, NGOs, 1 2 3 4 5 6 7 8 9 10  academia, media) 7 Stakeholder consultations 1 2 3 4 5 6 7 8 9 10  174 SECTION G: COMMUNICATIONS AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Oman? (Choose no more than TWO) 1 International newspapers 6 Local newspapers 2 Local radio 7 Internet 3 International radio 8 Social media (blogs, Facebook, Twitter, YouTube, Flickr) 4 Local television 9 Other (please specify): ___________________ 5 International television G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Direct contact with World Bank Group (i.e., face 1 5 World Bank Group’s website to face meetings/discussions) 2 e-Newsletters 6 Social media (blogs, Facebook, Twitter, YouTube, Flickr) World Bank Group’s 3 7 Mobile phones seminars/workshops/conferences World Bank Group’s publications and other 4 8 Other (please specify): ___________________ written materials Are you aware of the World Bank Group’s Access to Information Policy under which the G3 Yes No Bank will now disclose any information in its possession that is not on a list of exceptions? G4 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, G5 Yes No Twitter, YouTube, and Flickr)? Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to G6 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s G7 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., G8 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution 175 SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of Minister 9 NGO/Community Based Organization 2 Parliament 10 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Employee of a Ministry, Ministerial Department 3 11 Regulatory Agency, Central Bank/oversight or Implementation Agency institution) Project Management Unit (PMU) overseeing implementation of activity/ 4 12 Chambers of Commerce Consultant working on World Bank Group supported activity 5 Bilateral/Multilateral Agency 13 Academia/Research Institute/Think Tank 6 Private Sector Organization 14 Judiciary Branch 7 Private Foundation 15 Other (please specify): _____________________ 8 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 11 Gender 2 Social protection and labor 12 Transport and ICT 3 Environment and natural resources 13 Urban, and social development 4 Public-private partnerships 14 Governance 5 Education 15 Poverty 6 Health, nutrition, and population 16 Jobs 7 Energy and extractives 17 Agriculture 8 Macroeconomics and fiscal management 18 Climate change 9 Trade and competitiveness 19 Generalist (specialized in multiple sectors) 10 Finance and markets 20 Other (please specify): ____________________ H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? 1 Yes 2 No H4. Which of the following agencies of the World Bank Group do you primarily engage with in Oman? (Select only ONE response) 1 The World Bank (IBRD) 2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify): ___________________________ 176 SECTION H: BACKGROUND INFORMATION H5. Which of the following describes most of your exposure to the World Bank Group in Oman? (Choose no more than TWO) 1 Observer (i.e., follow in media, social media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H6. What’s your gender? 1 Female 2 Male H7. What’s your age? 1 25 and under 2 26-35 3 36-45 4 46-55 5 56 and above Thank you for completing the survey! 177 Appendix G4: United Arab Emirates FY18 COS Questionnaires World Bank Group Country Survey Fiscal Year 18 – United Arab Emirates (UAE) The World Bank Group is interested in gauging the views of clients and partners who are either involved in technical assistance in The UAE or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in the UAE, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support social and economic development in the UAE. An independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING THE UAE A1. In general would you say that the UAE is headed in ...? 1 The right direction 2 The wrong direction 3 Not sure 178 SECTION A: GENERAL ISSUES FACING THE UAE A2. Listed below are a number of development priorities in the UAE. In your opinion, how IMPORTANT are the following sectoral areas for the country’s development? Not important Very Don't at all important know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 10  assistance) 2 Gender equity 1 2 3 4 5 6 7 8 9 10  3 Private sector development 1 2 3 4 5 6 7 8 9 10  4 Education 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 5 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 6 Global/regional integration 1 2 3 4 5 6 7 8 9 10  7 Food security 1 2 3 4 5 6 7 8 9 10  8 Urban development 1 2 3 4 5 6 7 8 9 10  9 Energy 1 2 3 4 5 6 7 8 9 10  10 Water and sanitation 1 2 3 4 5 6 7 8 9 10  11 Pollution 1 2 3 4 5 6 7 8 9 10  12 Job creation/employment 1 2 3 4 5 6 7 8 9 10  13 Health 1 2 3 4 5 6 7 8 9 10  14 Financial markets 1 2 3 4 5 6 7 8 9 10  15 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  16 Agriculture 1 2 3 4 5 6 7 8 9 10  17 Trade and exports 1 2 3 4 5 6 7 8 9 10  Natural resource management (e.g., oil, gas, mining, 18 1 2 3 4 5 6 7 8 9 10  solar energy) 19 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  20 Anti-corruption 1 2 3 4 5 6 7 8 9 10  21 Judiciary reform 1 2 3 4 5 6 7 8 9 10  22 Economic growth 1 2 3 4 5 6 7 8 9 10  23 Disaster risk management 1 2 3 4 5 6 7 8 9 10  24 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 10  25 Non-communicable disease 1 2 3 4 5 6 7 8 9 10  26 Information and communications technology 1 2 3 4 5 6 7 8 9 10  179 SECTION A: GENERAL ISSUES A3. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in the UAE? (Choose no more than TWO) 1 Better employment opportunities for young people 2 Better employment opportunities for women 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor expats who live in urban areas 9 More diversified economic growth 10 More reliable social safety net 11 Greater equity of fiscal policy 12 Better quality education and training that better ensure job opportunity 13 Better quality public services 14 Better energy efficiency 15 Other (please specify): _____________________________________ A4. In your view, is climate change a very serious problem, somewhat serious, not too serious, or not a problem in the UAE? (Select only ONE response) 1 A very serious problem 2 A somewhat serious problem 3 Not too serious problem 4 Not a problem 5 Don’t know A5. In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an important development priority in the UAE? (Select only ONE response) 1 A very important development priority 2 A moderately important development priority 3 A slightly important development priority 4 Not an important development priority 5 Don’t know 180 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in the UAE? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in the UAE. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help the UAE solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank Group can have the most impact on development results in the UAE, in which sectors do you believe the World Bank Group should focus most of its technical assistance and knowledge services in the UAE? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 14 Financial markets assistance) 2 Gender equity 15 Transport (e.g., roads, bridges, transportation) 3 Private sector development 16 Agriculture 4 Education 17 Trade and exports Public sector governance/reform (i.e., government Natural resource management (e.g., oil, gas, 5 effectiveness, public financial management, public 18 mining, solar energy) expenditure, fiscal system reform) 6 Global/regional integration 19 Climate change (e.g., mitigation, adaptation) 7 Food security 20 Anti-corruption 8 Urban development 21 Judiciary reform 9 Energy 22 Economic growth 10 Water and sanitation 23 Disaster risk management 11 Pollution 24 Equality of opportunity (i.e., social inclusion) 12 Job creation/employment 25 Non-communicable disease 13 Health 26 Information and communications technology 181 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in the UAE? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Bringing together different groups of stakeholders   2 Data and statistics   3 Policy advice, studies, analyses   4 Capacity development   5 Advisory services and technical assistance   6 Development partners coordination   7 Promoting knowledge sharing   8 Implementation support   9 Other (please specify): ________________________   B6. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in the UAE? (Choose no more than TWO) 1 Not willing to honestly criticize policies and reform efforts in the country 2 Staff too inaccessible 3 Not collaborating enough with private sector 4 Not adequately collaborating with organizations such as bilateral, multilaterals, trust funds, UN agencies 5 Not aligned with country priorities 6 Not adequately sensitive to political/social realities in the UAE 7 Too influenced by developed countries 8 World Bank Group’s processes too slow 9 World Bank Group’s processes too complex 10 Not exploring alternative policy options 11 Not sufficiently focused on results 12 Not in it for the long term 13 Its advice and strategies do not lend themselves to practical problem solving 14 Not collaborating enough with civil society (including NGOs, CBOs, beneficiary representatives) 15 Not enough public disclosure of its work 16 Arrogant in its approach 17 The credibility of its knowledge/data 18 Other (please specify): __________________________________________________ 19 Don’t know 182 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in the UAE? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know”) Not effective Very Don't at all effective know Policy design (for clarity and better incentives to B7 1 2 3 4 5 6 7 8 9 10  achieve socio-economic goals) The private sector (related to institutional and policy B8 1 2 3 4 5 6 7 8 9 10  change) B9 Technical capacity building 1 2 3 4 5 6 7 8 9 10  When thinking about how to improve capacity building in the UAE to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know”) Not important Very Don't at all important know Policy design (for clarity and better incentives to B10 1 2 3 4 5 6 7 8 9 10  achieve socio-economic goals) The private sector (related to institutional and policy B11 1 2 3 4 5 6 7 8 9 10  change) B12 Technical capacity building 1 2 3 4 5 6 7 8 9 10  B13. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Academia/think tanks/research institutes 7 Youth/university groups 2 External partners 8 Beneficiaries 3 Media 9 Foundations 4 Private sector 10 Other (please specify): _____________________ 5 Parliament 6 NGOs/Community Based Organizations 11 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in the UAE? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B14 1 2 3 4 5 6 7 8 9 10  relevant role in development in The UAE The World Bank Group’s work is aligned with what I B15 1 2 3 4 5 6 7 8 9 10  consider the development priorities for The UAE 183 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in the UAE, in terms of each of the following? To no degree To a very significant Don't at all degree know B16 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B17 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B18 1 2 3 4 5 6 7 8 9 10  circumstances) B19 Being inclusive 1 2 3 4 5 6 7 8 9 10  B20 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B21 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B22 1 2 3 4 5 6 7 8 9 10  the ground Helping to bring discipline/effective supervision to B23 1 2 3 4 5 6 7 8 9 10  implementation of investment projects B24 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B25 Staff accessibility 1 2 3 4 5 6 7 8 9 10  B26 Collaboration with other development partners 1 2 3 4 5 6 7 8 9 10  B27 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  B28 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in the UAE with B29 1 2 3 4 5 6 7 8 9 10  respect B30 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  B31. To be a more effective development partner in UAE, do you believe that the World Bank Group should have…? (Select only ONE response) The current level of local More local presence Less local presence Don't know presence is adequate B32. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank Group does not provide the government with consistent support throughout the reform effort 2 Political pressures and obstacles 3 Reforms are not well thought out in light of country challenges 4 Poor coordination within the Government 5 There is an inadequate level of private sector participation and support 6 Poor coordination of development partners 7 The World Bank Group is not sensitive enough to political/social realities on the ground 8 Lack of/inadequate levels of capacity in Government 9 There is not an adequate level of citizen/civil society participation 10 Corruption 11 Poor coordination within the World Bank Group 12 Other (please specify): ________________________________________ 184 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in the UAE? Not important Very Don't at all important know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 10  assistance) 2 Gender equity 1 2 3 4 5 6 7 8 9 10  3 Private sector development 1 2 3 4 5 6 7 8 9 10  4 Education 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 5 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 6 Global/regional integration 1 2 3 4 5 6 7 8 9 10  7 Food security 1 2 3 4 5 6 7 8 9 10  8 Urban development 1 2 3 4 5 6 7 8 9 10  9 Energy 1 2 3 4 5 6 7 8 9 10  10 Water and sanitation 1 2 3 4 5 6 7 8 9 10  11 Pollution 1 2 3 4 5 6 7 8 9 10  12 Job creation/employment 1 2 3 4 5 6 7 8 9 10  13 Health 1 2 3 4 5 6 7 8 9 10  14 Financial markets 1 2 3 4 5 6 7 8 9 10  15 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  16 Agriculture 1 2 3 4 5 6 7 8 9 10  17 Trade and exports 1 2 3 4 5 6 7 8 9 10  Natural resource management (e.g., oil, gas, mining, 18 1 2 3 4 5 6 7 8 9 10  solar energy) 19 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  20 Anti-corruption 1 2 3 4 5 6 7 8 9 10  21 Judiciary reform 1 2 3 4 5 6 7 8 9 10  22 Economic growth 1 2 3 4 5 6 7 8 9 10  23 Disaster risk management 1 2 3 4 5 6 7 8 9 10  24 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 10  25 Non-communicable disease 1 2 3 4 5 6 7 8 9 10  26 Information and communications technology 1 2 3 4 5 6 7 8 9 10  185 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in the UAE? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 10  assistance) 2 Gender equity 1 2 3 4 5 6 7 8 9 10  3 Private sector development 1 2 3 4 5 6 7 8 9 10  4 Education 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 5 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 6 Global/regional integration 1 2 3 4 5 6 7 8 9 10  7 Food security 1 2 3 4 5 6 7 8 9 10  8 Urban development 1 2 3 4 5 6 7 8 9 10  9 Energy 1 2 3 4 5 6 7 8 9 10  10 Water and sanitation 1 2 3 4 5 6 7 8 9 10  11 Pollution 1 2 3 4 5 6 7 8 9 10  12 Job creation/employment 1 2 3 4 5 6 7 8 9 10  13 Health 1 2 3 4 5 6 7 8 9 10  14 Financial markets 1 2 3 4 5 6 7 8 9 10  15 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  16 Agriculture 1 2 3 4 5 6 7 8 9 10  17 Trade and exports 1 2 3 4 5 6 7 8 9 10  Natural resource management (e.g., oil, gas, mining, 18 1 2 3 4 5 6 7 8 9 10  solar energy) 19 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  20 Anti-corruption 1 2 3 4 5 6 7 8 9 10  21 Judiciary reform 1 2 3 4 5 6 7 8 9 10  22 Economic growth 1 2 3 4 5 6 7 8 9 10  23 Disaster risk management 1 2 3 4 5 6 7 8 9 10  24 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 10  25 Non-communicable disease 1 2 3 4 5 6 7 8 9 10  26 Information and communications technology 1 2 3 4 5 6 7 8 9 10  186 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. To what extent does the World Bank Group’s work help to achieve development results in the UAE? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statement about the World Bank Group in the UAE? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments C4 (i.e., Reimbursable Advisory Services) meet the 1 2 3 4 5 6 7 8 9 10  needs of the UAE The World Bank Group meets the UAE’s needs C5 for knowledge services (e.g., research, analysis, 1 2 3 4 5 6 7 8 9 10  data, technical assistance) C6. To what extent do you believe that the UAE received value for money from the World Bank Group’s reimbursable advisory services (RAS)? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 187 SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In the UAE, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree To a very significant Don't at all degree know D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation Are relevant to the UAE’s social and D4 1 2 3 4 5 6 7 8 9 10  economic development priorities D5 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D6 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on global D7 1 2 3 4 5 6 7 8 9 10  good practices D8 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D9 Are translated enough into Arabic 1 2 3 4 5 6 7 8 9 10  Are adaptable to the UAE’s specific D10 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D11. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D12. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 188 SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent does each of the following aspects of the World Bank Group’s technical assistance/ advisory work contribute to solving the UAE’s development challenges? To no degree To a very significant Don't at all degree know Conceptualization (understanding and framing E1 1 2 3 4 5 6 7 8 9 10  the problem) E2 Design (appraising and planning the solutions) 1 2 3 4 5 6 7 8 9 10  Implementation (executing, carrying out, E3 monitoring and making appropriate 1 2 3 4 5 6 7 8 9 10  adjustments) E4 Evaluation (assessing the impact and results) 1 2 3 4 5 6 7 8 9 10  To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group effectively monitors E5 1 2 3 4 5 6 7 8 9 10  and evaluates the activities it supports The World Bank Group’s approvals and E6 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy” E7 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group takes decisions quickly E8 1 2 3 4 5 6 7 8 9 10  in the UAE Working with the World Bank Group E9 1 2 3 4 5 6 7 8 9 10  increases the UAE’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, E10 1 2 3 4 5 6 7 8 9 10  the World Bank Group makes appropriate use of them The World Bank Group provides effective E11 1 2 3 4 5 6 7 8 9 10  implementation support E12. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in the UAE? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree 189 SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN THE UAE F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in the UAE? (Choose no more than TWO) 1 Provide more adequate data/knowledge/statistics/figures on the UAE’s economy 2 Ensure greater selectivity in its work 3 Reach out more to groups outside of Government 4 Work faster 5 Improve the quality of its visiting experts as related to the UAE’s specific challenges 6 Offer more innovative knowledge services 7 Collaborate more effectively with Government clients (e.g., national, state, local) 8 Increase the level of capacity development in the country 9 Increase availability of reimbursable advisory services (RAS) 10 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in the UAE, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in the UAE? (Select only ONE response) 1 Financial services to the private sector through IFC 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for the UAE 6 Don’t know F3. When thinking about how the World Bank Group can add the most value in the UAE, how important is each of the following activities? Not important Very Don't at all important know 1 Policy advice 1 2 3 4 5 6 7 8 9 10  2 Implementation assistance 1 2 3 4 5 6 7 8 9 10  3 Improving government effectiveness 1 2 3 4 5 6 7 8 9 10  4 Improving service delivery 1 2 3 4 5 6 7 8 9 10  5 Convening across government institutions 1 2 3 4 5 6 7 8 9 10  Convening between the government and groups 6 outside of government (e.g., private sector, NGOs, 1 2 3 4 5 6 7 8 9 10  academia, media) 7 Stakeholder consultations 1 2 3 4 5 6 7 8 9 10  190 SECTION G: COMMUNICATIONS AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in the UAE? (Choose no more than TWO) 1 International newspapers 6 Local newspapers 2 Local radio 7 Internet 3 International radio 8 Social media (blogs, Facebook, Twitter, YouTube, Flickr) 4 Local television 9 Other (please specify): ___________________ 5 International television G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Direct contact with World Bank Group (i.e., face 1 5 World Bank Group’s website to face meetings/discussions) 2 e-Newsletters 6 Social media (blogs, Facebook, Twitter, YouTube, Flickr) World Bank Group’s 3 7 Mobile phones seminars/workshops/conferences World Bank Group’s publications and other 4 8 Other (please specify): ___________________ written materials Are you aware of the World Bank Group’s Access to Information Policy under which the G3 Yes No Bank will now disclose any information in its possession that is not on a list of exceptions? G4 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, G5 Yes No Twitter, YouTube, and Flickr)? Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to G6 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s G7 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., G8 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution 191 SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of Minister 9 NGO/Community Based Organization 2 Parliament 10 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Employee of a Ministry, Ministerial Department 3 11 Regulatory Agency, Central Bank/oversight or Implementation Agency institution) Project Management Unit (PMU) overseeing implementation of activity/ 4 12 Chambers of Commerce Consultant working on World Bank Group supported activity 5 Bilateral/Multilateral Agency 13 Academia/Research Institute/Think Tank 6 Private Sector Organization 14 Judiciary Branch 7 Private Foundation 15 Other (please specify): _____________________ 8 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 11 Gender 2 Social protection and labor 12 Transport and ICT 3 Environment and natural resources 13 Urban, and social development 4 Public-private partnerships 14 Governance 5 Education 15 Poverty 6 Health, nutrition, and population 16 Jobs 7 Energy and extractives 17 Agriculture 8 Macroeconomics and fiscal management 18 Climate change 9 Trade and competitiveness 19 Generalist (specialized in multiple sectors) 10 Finance and markets 20 Other (please specify): ____________________ H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? 1 Yes 2 No H4. Which of the following agencies of the World Bank Group do you primarily engage with in the UAE? (Select only ONE response) 1 The World Bank (IBRD) 2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify): ___________________________ 192 SECTION H: BACKGROUND INFORMATION H5. Which of the following describes most of your exposure to the World Bank Group in the UAE? (Choose no more than TWO) 1 Observer (i.e., follow in media, social media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H6. What’s your gender? 1 Female 2 Male H7. What’s your age? 1 25 and under 2 26-35 3 36-45 4 46-55 5 56 and above Thank you for completing the survey! 193