Public Disclosure Copy The World Bank Implementation Status & Results Report Armenia Social Protection Administration II Project (P146318) Armenia Social Protection Administration II Project (P146318) EUROPE AND CENTRAL ASIA | Armenia | Social Protection & Labor Global Practice | IBRD/IDA | Investment Project Financing | FY 2014 | Seq No: 5 | ARCHIVED on 24-Sep-2016 | ISR24540 | Implementing Agencies: Ministry of Labor and Social issues Key Dates Key Project Dates Bank Approval Date:24-Mar-2014 Effectiveness Date:29-Oct-2014 Planned Mid Term Review Date:30-Sep-2016 Actual Mid-Term Review Date:-- Original Closing Date:31-Dec-2018 Revised Closing Date:31-Dec-2018 Project Development Objectives Project Development Objective (from Project Appraisal Document) The proposed Project Development Objectives (PDOs) are to (i) improve social protection service delivery and (ii) strengthen analytical and monitoring and evaluation functions of the agencies delivering social protection benefits and services. Has the Project Development Objective been changed since Board Approval of the Project Objective? No PHRPDODEL Components Name Roll-Out of Integrated Social Protection Service Delivery:(Cost $14.30 M) Support the Implementation of the New Employment Strategy by the Government:(Cost $2.20 M) Modernization of the Pension System:(Cost $0.90 M) Strengthen MLSI Analytical Capacity and Monitoring and Evaluation Systems:(Cost $1.10 M) Project Management:(Cost $1.30 M) Unallocated:(Cost $1.40 M) Overall Ratings Name Previous Rating Current Rating Progress towards achievement of PDO  Moderately Satisfactory  Moderately Satisfactory 9/24/2016 Page 1 of 14 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Armenia Social Protection Administration II Project (P146318) Overall Implementation Progress (IP)  Moderately Unsatisfactory  Moderately Unsatisfactory Overall Risk Rating  Substantial  Substantial Implementation Status and Key Decisions Overall implementation progress under the project has been limited. Significant implementation delays from project's effectiveness have resulted in failure of the project to meet the targets for the first 20 months of project implementation. However, certain progress has been recorded under the two main project's components over the last several months. Under the Integrated Social Protection Service Delivery component, one civil works contract for future Integrated Social Protection Center (ISPC) in Vanadzor has been signed, and the civil works contracts for another four ISPCs and the State Employment Agency in Yerevan are expected to be signed by early October. The Operational Manuals (OMs) for both Active Labor Market Programs (ALMPs) to be implemented under the project have been completed and approved. Implementation of the activities under the project’s two smaller components is progressing relatively well. 9/24/2016 Page 2 of 14 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Armenia Social Protection Administration II Project (P146318) 9/24/2016 Page 3 of 14 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Armenia Social Protection Administration II Project (P146318) 9/24/2016 Page 4 of 14 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Armenia Social Protection Administration II Project (P146318) 9/24/2016 Page 5 of 14 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Armenia Social Protection Administration II Project (P146318) 9/24/2016 Page 6 of 14 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Armenia Social Protection Administration II Project (P146318) Risks Systematic Operations Risk-rating Tool Risk Category Rating at Approval Previous Rating Current Rating Political and Governance  --  Moderate  Substantial Macroeconomic  --  Moderate  Moderate Sector Strategies and Policies  --  Moderate  Moderate Technical Design of Project or Program  --  Moderate  Substantial Institutional Capacity for Implementation and Sustainability  --  High  High Fiduciary  --  Substantial  Substantial Environment and Social  --  Low  Low Stakeholders  --  Low  Low Other  --  --  -- 9/24/2016 Page 7 of 14 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Armenia Social Protection Administration II Project (P146318) Overall  --  Substantial  Substantial Results Project Development Objective Indicators PHINDPDOTBL  Client participation costs of receiving benefits and services of ISPCs. (for FBP) (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 3026.00 3026.00 3026.00 2476.00 Date 01-Jan-2014 31-Dec-2015 30-Aug-2016 30-Jun-2018 Comments Information on client participation costs will be available by the time of the next ISR. PHINDPDOTBL  Client satisfaction with benefits and services received through ISPCs (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target ISPCs being piloted - Almost all Value clients unaware of new 89% satisfied 89% satisfied clients satisfied services Date 01-Jan-2014 31-Dec-2015 30-Aug-2016 30-Jun-2018 Comments Updated information on client satisfaction with benefits and services received through ISPCs will be available by the time of the next ISR. PHINDPDOTBL  Monitoring and evaluation capacity increased as evidenced by gradual introduction of the M&E system for SP programs (covering the development of a model, indicators, project passports, software) (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Develop monitoring passports and indicators for all MSLI programs Value 5 piloted programs 26 piloted programs 26 piloted programs financed from the state budget; Develop electronic 9/24/2016 Page 8 of 14 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Armenia Social Protection Administration II Project (P146318) system (receiving reports for all indicators) Almost all clients satisfied Date 01-Jan-2014 31-Dec-2015 30-Aug-2016 30-Jun-2018 Overall Comments No change from the previous ISR. Intermediate Results Indicators PHINDIRITBL  Number of ISPC facilities refurbished/constructed and equipped (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 37.00 Date 01-Jan-2014 31-Dec-2015 30-Aug-2016 30-Jun-2018 Comments Civil works contract for first ISPC has been signed and another five contracts are expected to be signed by early October. PHINDIRITBL  Number of ISPCs fully operational (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 37.00 Date 01-Jan-2014 31-Dec-2015 30-Aug-2016 30-Jun-2018 PHINDIRITBL  Number of relevant external databases from which ISPC social workers can obtain/check necessary information on-line. (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 1.00 2.00 2.00 4.00 Date 01-Jan-2014 31-Dec-2015 30-Aug-2016 30-Jun-2018 9/24/2016 Page 9 of 14 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Armenia Social Protection Administration II Project (P146318) PHINDIRITBL  Number of participants involved in the Program for Youth Without Education and Skills (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 700.00 Date 01-Jan-2014 31-Dec-2015 30-Aug-2016 30-Jun-2018 Comments Operational Manual has been approved. PHINDIRITBL  Number of participants involved in Start-up Small Businesses Program (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 700.00 Date 01-Jan-2014 31-Dec-2015 30-Aug-2016 30-Jun-2018 Comments Operational Manual has been approved and consultancy for provision of business consultation and training services for beneficiaries of this ALMP is in the procurement process. PHINDIRITBL  Number of participants within professional orientation system (general education, tertiary education and ISPCs) who make use of professional orientation services) (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 52.00 220.00 491.00 1402.00 Date 01-Jan-2014 31-Dec-2015 30-Aug-2016 30-Jun-2018 PHINDIRITBL  Supervision and control method applied in SSSS (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Supervision Ad hoc supervision and and control of Ad hoc supervision and Ad hoc supervision and control of eligibility, eligibility, control of eligibility, insured control of eligibility, insured service insured service Value service periods, pension insured service periods, periods, pension level periods, level and other pension pension level and other and other pension pension level requests. pension requests requests and other pension 9/24/2016 Page 10 of 14 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Armenia Social Protection Administration II Project (P146318) requests conducted on risk identification basis Date 01-Jan-2014 31-Dec-2015 30-Aug-2016 30-Jun-2018 Comments Contract with a consulting company responsible for developing a model of risk based control system and delivering capacity building for SSSS's analytical services has been signed. PHINDIRITBL  Average time required for processing a pension case (including case resolution) by SSSS - TO BE DROPPED (Minutes, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 60.00 60.00 60.00 20.00 Date 01-Jan-2014 31-Dec-2015 31-Dec-2015 30-Jun-2018 PHINDIRITBL  Methodology for collection of qualitative data developed (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Methodology Methodology for collection Methodology for Methodology for fully integrated Value of qualitative data not in collection of qualitative collection of qualitative in the M&E place data not in place data not in place system of the MLSI Date 01-Jan-2014 31-Dec-2015 30-Aug-2016 30-Jun-2018 Comments Consulting company for "Survey of the needs of the primary beneficiaries of the programs in the SP sector and of their opinions about these programs; development of recommendations aimed at the introduction of a system of collecting information necessary for the ME system" has been selected and draft contract was submitted for Bank's review on September 13. 9/24/2016 Page 11 of 14 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Armenia Social Protection Administration II Project (P146318) PHINDIRITBL  Direct project beneficiaries (Number, Core) Baseline Actual (Previous) Actual (Current) End Target Value 507345.00 462607.00 529283.00 507345.00 Date 01-Jan-2012 03-Feb-2016 30-Aug-2016 30-Jun-2018 Comments Number of pensioners. PHINDIRITBL  Female beneficiaries (Percentage, Core Supplement) Baseline Actual (Previous) Actual (Current) End Target Value 301885.00 282068.00 314160.00 301885.00 PHINDIRITBL  Direct project beneficiaries (Number, Core) Baseline Actual (Previous) Actual (Current) End Target Value 96309.00 105408.00 106399.00 96309.00 Date 02-Jan-2012 31-Dec-2015 30-Aug-2016 30-Jun-2018 Comments Number of families enrolled in the FBP (Family Benefit Program). PHINDIRITBL  Direct project beneficiaries (Number, Core) Baseline Actual (Previous) Actual (Current) End Target Value 10088.00 98.00 94830.00 0.00 Date 03-Feb-2014 03-Feb-2016 30-Aug-2016 30-Jun-2018 Comments Number of job seekers. Number provided in the previous ISR (98) was entered by mistake. 9/24/2016 Page 12 of 14 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Armenia Social Protection Administration II Project (P146318) PHINDIRITBL  Female beneficiaries (Percentage, Core Supplement) Baseline Actual (Previous) Actual (Current) End Target Value 6648.00 69.00 61047.00 0.00 PHINDIRITBL  Number of SSSS staff using electronic pension information system (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 400.00 Date 31-Dec-2015 31-Dec-2015 30-Aug-2016 30-Jun-2018 Overall Comments Data on Financial Performance Disbursements (by loan) Project Loan/Credit/TF Status Currency Original Revised Cancelled Disbursed Undisbursed Disbursed P146318 IDA-53980 Effective XDR 13.90 13.90 0.00 1.32 12.58 10% Key Dates (by loan) Project Loan/Credit/TF Status Approval Date Signing Date Effectiveness Date Orig. Closing Date Rev. Closing Date P146318 IDA-53980 Effective 24-Mar-2014 23-May-2014 29-Oct-2014 31-Dec-2018 31-Dec-2018 9/24/2016 Page 13 of 14 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Armenia Social Protection Administration II Project (P146318) Cumulative Disbursements Restructuring History There has been no restructuring to date. Related Project(s) There are no related projects. 9/24/2016 Page 14 of 14 Public Disclosure Copy