The World Bank Implementation Status & Results Report Enabling Digital Governance Project (P164824) Enabling Digital Governance Project (P164824) EUROPE AND CENTRAL ASIA | Serbia | Governance Global Practice | IBRD/IDA | Investment Project Financing | FY 2019 | Seq No: 4 | ARCHIVED on 27-May-2021 | ISR46767 | Implementing Agencies: Office for Information Technologies and Electronic Goverment, Ministry of Finance Key Dates Key Project Dates Bank Approval Date: 24-Apr-2019 Effectiveness Date: 25-Jun-2019 Planned Mid Term Review Date: 13-Sep-2021 Actual Mid-Term Review Date: Original Closing Date: 30-Jun-2024 Revised Closing Date: 30-Jun-2024 pdoTable Project Development Objectives Project Development Objective (from Project Appraisal Document) To improve access, quality, and efficiency of selected administrative e-Government services. Has the Project Development Objective been changed since Board Approval of the Project Objective? No Components Table Name Foundations for Digital Service Delivery:(Cost $26.70 M) Transforming Services for Citizens, Businesses, and Government:(Cost $22.60 M) Digital Skills Development, Institutional Strengthening and Change Management:(Cost $5.70 M) Overall Ratings Name Previous Rating Current Rating Progress towards achievement of PDO Moderately Satisfactory Moderately Unsatisfactory Overall Implementation Progress (IP) Moderately Satisfactory Moderately Unsatisfactory Overall Risk Rating Substantial Substantial Implementation Status and Key Decisions The Enabling Digital Governance Project was approved by the World Bank Board on April 24, 2019. The Loan Agreement was signed on May 7, 2019, and the Project has been declared effective on June 25, 2019. While the implementation of Component 2 and 3 made good progress since the last reporting period, Component 1 continues to be delayed due to procurement issues that occurred in late 2020. Little progress has been made since the last reporting period, and no disbursement has been recorded for one year. Therefore, both the ratings for Implementation Progress and achieving towards the Project Development Objective were downgraded from Moderately Satisfactory to Moderately Unsatisfactory. More specifically, the Project faced significant procurement issues in the following three activities under Component 1: (i) Interoperability and Government Meta-Registry (ICB), (ii) e-Connectivity (ICB), and (iii) Office Management Applications (ICB). On the other hand, the Project signed the three key contacts under Component 2 and 3 and started these activities: (i) transformation of services to citizens (Component 2), (ii) 5/27/2021 Page 1 of 6 The World Bank Implementation Status & Results Report Enabling Digital Governance Project (P164824) strengthening digital skills and knowledge in the government institutions (Component 2), (iii) change management and institutional strengthening (Component 3). As for the transformation of services, the Project has initiated assessing the existing services to create an inventory as the first step, in order for the Government to identify the priority services to be streamlined and digitalized. For Activities (ii) and (iii), the OITeG together with the Ministry of Public Administration have engaged the key stakeholders within the Government, established the Activity Board and Management Group, and developed the work plan. The inception reports were developed and approved. With this good progress, Component 2 and 3 are currently on track. The Bank's team plans to conduct the next implementation support mission in June and will support improving the project management and performance. Risks Systematic Operations Risk-rating Tool Risk Category Rating at Approval Previous Rating Current Rating Political and Governance Substantial Moderate Moderate Macroeconomic Moderate Moderate Moderate Sector Strategies and Policies Substantial Moderate Moderate Technical Design of Project or Program Substantial Moderate Moderate Institutional Capacity for Implementation and Substantial Substantial Substantial Sustainability Fiduciary Substantial Substantial Substantial Environment and Social Low Low Low Stakeholders Moderate Moderate Moderate Other -- Substantial Substantial Overall Substantial Substantial Substantial Results PDO Indicators by Objectives / Outcomes Access to e-Services IN00994744 ►Number of citizens and businesss accessing e-services disagreggated by gender and size of businesses (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 1,270,000.00 1,270,000.00 1,270,000.00 2,000,000.00 Date 17-Jan-2019 15-Oct-2020 14-May-2021 02-Dec-2024 5/27/2021 Page 2 of 6 The World Bank Implementation Status & Results Report Enabling Digital Governance Project (P164824) This indicator will measure the number of citizens and businesss that can access online services. The Comments: indicator will be disagreggated by gender and size of businesses Access to e-Services IN00994806 ►Number of services digitalized and available online targetted at businesses and citizens (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 4.00 4.00 4.00 30.00 Date 17-Jan-2019 15-Oct-2020 14-May-2021 02-Dec-2024 This indicator will measure the number of services digitilized and available through the Government e- Comments: Portal Quality of e-Services IN00994745 ►Average increase in user satisfaction with selected e-services provided disagregated by gender and size of businesses (Citizens Engagement) (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 50.00 Date 17-Jan-2019 15-Oct-2020 14-May-2021 02-Dec-2024 This indicator measures the increase in level of satisfaction with the provision selected e-services and Comments: available through the Government e-Portal Efficiency of e-Services IN00994807 ►Amount of time it takes for citizens and businesses to obtain selected digitalized services (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target To be determined after Depending on the the completion of Value TBD TBD administrative service baseline assessment selected. Date 30-Dec-2020 15-Oct-2020 14-May-2021 28-Nov-2024 This indicator measures the efficiency of delivery of services, measured by savings in time experienced by Comments: citizens and businesses in obtaining selected digitilized services Intermediate Results Indicators by Components 1. Foundations for Digital Service Delivery IN00994808 ►Number of entities connnected to the Interoperability Platform (Number, Custom) 5/27/2021 Page 3 of 6 The World Bank Implementation Status & Results Report Enabling Digital Governance Project (P164824) Baseline Actual (Previous) Actual (Current) End Target Value 8.00 8.00 8.00 18.00 Date 17-Jan-2019 15-Oct-2020 14-May-2021 05-Jan-2021 This indicator refers to the number of Government agencies connected to the Interoperability Platform Comments: (IoP) IN00994811 ►Establishment of GOS Meta Register (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No No No Yes Date 22-Jan-2019 15-Oct-2020 14-May-2021 30-Oct-2020 Comments: This indicator measures the consolidation of the most important registries into a Meta Register. 2.Transforming Services for Citizens, Business and Government IN00994809 ►Development of an Administrative Service Inventory (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No No No Yes Date 22-Jan-2019 15-Oct-2020 14-May-2021 25-May-2020 This indicator measures the development of an inventory of administrative services that will form the basis Comments: for decisions on business process reengineering IN00994812 ►Number of "to be" process maps generated for selected services (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 5.00 0.00 0.00 50.00 Date 28-Jan-2019 15-Oct-2020 14-May-2021 14-Jul-2021 This indicator measures the amount of "to-be" maps elaborated to serve as a basis for BPR and future Comments: digitalization. IN00994814 ►Number of services available online through the e-Gov Portal (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 30.00 Date 22-Jan-2019 15-Oct-2020 14-May-2021 28-Nov-2024 This indicator will measure the number of services that can be accessed online through the Government Comments: e-Portal by citizens and businesses. 5/27/2021 Page 4 of 6 The World Bank Implementation Status & Results Report Enabling Digital Governance Project (P164824) 3. Digital Skills Development, Change Management and Institutional Strengthening IN00994810 ►Number of Citizen Satisfaction Surveys completed (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 3.00 Date 28-Jan-2019 15-Oct-2020 14-May-2021 29-Nov-2024 Comments: This indicator will measure citizen satisfaction with reengineered and digitilized services IN00994813 ►Number of Government Officials trained in digital literacy (Number (Thousand), Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 10.00 Date 29-Jan-2019 15-Oct-2020 14-May-2021 28-Nov-2024 Comments: This indicator measures the capacity building component of the project Performance-Based Conditions Data on Financial Performance Disbursements (by loan) Project Loan/Credit/TF Status Currency Original Revised Cancelled Disbursed Undisbursed % Disbursed P164824 IBRD-89470 Effective USD 50.00 50.00 0.00 4.58 45.31 9.2% Key Dates (by loan) Project Loan/Credit/TF Status Approval Date Signing Date Effectiveness Date Orig. Closing Date Rev. Closing Date P164824 IBRD-89470 Effective 24-Apr-2019 07-May-2019 25-Jun-2019 30-Jun-2024 30-Jun-2024 Cumulative Disbursements 5/27/2021 Page 5 of 6 The World Bank Implementation Status & Results Report Enabling Digital Governance Project (P164824) PBC Disbursement Achievement Disbursed amount in Disbursement % PBC ID PBC Type Description Coc PBC Amount Status Coc for PBC Restructuring History There has been no restructuring to date. Related Project(s) There are no related projects. 5/27/2021 Page 6 of 6