41526 Vietnam Tax Administration and Modernization Project GENERAL PROCUREMENT PLAN Estimated Procurement Item NoComponent/ Source The Bank Implementin Procurement to start in Activity Dscription of Contract/Activity Cost Category /Impl. Comments US$1,000 of fund Method Review g Agency the first 18m 1 C1. Institutional development 1.1 C1.1. Policy analysis and legal framework development 1.1.1 Review Tax Administration Law & Guidance 97.90 IDA CS IC Prior GDT No June 09 Review Tax administration Law& Guidance 294 Aug-09 - International Consultant 2 CS - Local Consultant 2 CS Mar-08 Review/redrafting major tax laws and regulation Jun-08 - International Consultant 10 CS - Local Consultant 10 CS Sep-09 Tax administration legislation Development d) 10 TR Training 1.1.2 Develop compliance Analysis Modeling 293.70 IDA CS QCBS Prior GDT No Aug 09 Enhance revenue forcasting model Jun-08 - International Consultant 9 CS Jan-08 - Local Consultant 6 CS 1.2 C1.2. Organizational Development Review and update corporate plan 4 CS Aug-08 Develop Departmental Plan 1 CS Jan-08 Strengthen independent appeal unit - International Consultant 1 CS Oct-08 - Local Consultant 1 CS Oct-08 Establish Inteligence unit Jan-08 - International Consultant 1 CS - Local Consultant 1 CS Mar-09 Establishment of investigation unit 1 CS Improve internal audit function 6 CS Establishment LTOs 3 CS May-10 Design Indicators, measuring & Monitoring system Dec-08 - International Consultant 1 CS Jan-08 - Local Consultant 1 CS Annual perception survey of taxpayers and TA staff Mar-08 - International Consultant 1 CS Dec-08 - Local Consultant 22 CS Dec-08 Develop consultation mechanism with taxpayers 1 CS Dec-08 General Management 3 TR Jan-08 Training Stratergic planning 3 TR Training Indicators, measuring & Monitoring 4 TR Training Estimated Procurement Item NoComponent/ Source The Bank Implementin Procurement to start in Activity Dscription of Contract/Activity Cost Category /Impl. Comments US$1,000 of fund Method Review g Agency the first 18m Internal Audit System 3 TR Mar-08 Training Review the implementation of functional structure to provincial office 1 CS Jun-12 1.2.1 Develop anti-corruption and integrity stratergy 146.85 IDA CS IC Prior GDT Yes Mar 08 Develop anti-corruption stratergy Mar-08 - International Consultant 3 CS - Local Consultant 3 CS Develop Code of Ethics 1 CS 1.2.2 Deployment of annual perception survey of taxpayers and TA 102,500 IDA CS CQS Prior GDT Yes June 08 This activity will be done staff. annually. This amount is estimated for the first package. 1.3 C1.3. Human Resource Management 1.3.1 Enhance existing MIS infrustructure and software 110.00 IDA CS CQS Prior GDT No Sep 09 HR planning update HR stratergic plan update - International Consultant 1 CS - Local Consultant 1 CS Detailed implementation plan for recruitment, rotation, retrenchment - International Consultant 5 CS - Local Consultant 5 CS Detailed implementation plan of job description - International Consultant 1 CS - Local Consultant 2 CS Perfomance and career management Development of perfomance evaluation system - International Consultant 1 CS - Local Consultant 1 CS Development of perfomance based career management system - International Consultant 1 CS - Local Consultant 1 CS Establishment of new incentives structure - International Consultant 1 CS - Local Consultant 1 CS Develop Management Information System (MIS) - Design Management Information system (MIS) 2 CS Training on MIS 7 TR Training HRM Policies & Practices 5 TR Training Development of Training Strategic and Implementation Plan - International Consultant 3 CS Estimated Procurement Item No Component/ Source The Bank Implementin Procurement to start in Activity Dscription of Contract/Activity Cost Category /Impl. Comments US$1,000 of fund Method Review g Agency the first 18m - Local Consultant 3 CS Training Center Establishment Training Center Model design - International Consultant 2 CS - Local Consultant 2 CS Curriculum and training material design Consultant - International Consultant 8 CS - Local Consultant 8 CS Management Board of Training center 6 TR Training Training of trainers 8 TR Training 2 C2. Operational modernization 2.1 C2.1. Taxpayer service 2.1.1 Strengtherning the taxpayer service (including suppport to IDA implement new process, development of the manuals and information materials, improve quality of Tax Agents); Improve taxpayer inofmaion and communication (improve the 1,266.65 CS QCBS Prior GDT Yes Jun 08 website,establishment of call Center, establishment of portal to serve the web-based commucation) Support to implement new processes 3 CS Development of manuals and training material 3 CS Design Taxpayer's needs survey - International Consultant 1 CS - Local Consultant 14 CS Establishment of service standards, performance measures 2 CS Extension and improvement of the service delivery modes - International Consultant 2 CS - Local Consultant 2 CS Functional training delivery 5 TR Training Support and increase the quality of tax agents - International Consultant 2 CS - Local Consultant 2 CS Improve of the website - International Consultant 1 CS - Local Consultant 2 CS Development of the Information materials (including the Charter of taxpayer's right): - International Consultant 2 CS - Local Consultant 2 CS Design of Courses, lecture to taxpayers Estimated Procurement Item NoComponent/ Source The Bank Implementin Procurement to start in Activity Dscription of Contract/Activity Cost Category /Impl. Comments US$1,000 of fund Method Review g Agency the first 18m - International Consultant 2 CS - Local Consultant 2 CS Establishment of call centre (including the automated telephone answering system) - International Consultant 1 CS - Local Consultant 1 CS Establishment of portal to serve the web-based communication - International Consultant 2 CS - Local Consultant 2 CS 2.1.2 Study tours 165.00 IDA TR SOE Prior GDT Yes May 08 2.2 C2.2. Registration, return processing, payment, tax refund Aug 08 2.2.1 Support to implement Registration, Return processing, 1,675.30 IDA CS QCBS Prior GDT Yes payment, tax accounting and develop e-filling and e-payment process Registration Support to implement new processes (including processes for dealing with inactiveCS 2 taxpayers, nonregistrer) Return processing, payment, tax accounting Support to implement new processes 6 CS E-filing process development and promote implementation - International Consultant 3 CS - Local Consultant 3 CS E-payment process development and promote implementation - International Consultant 2 CS - Local Consultant 2 CS Development of process for taxpayer access to account information for verification purposes - International Consultant 3 CS - Local Consultant 3 CS Support to taxpayer accounting process - International Consultant 3 CS - Local Consultant 3 CS Development of manuals (Registration, Return processing, payment, tax accounting) and training material 6 2.2.2 Support to implement Tax refund process 102.85 IDA CS IC Prior GDT Yes Aug 08 Development of risk assessment analysis system - International Consultant 1 CS - Local Consultant 3 CS Improvment of data exchange with Customs for VAT refund1 CS 2.2.3 Study tours 110.00 IDA TR SOE Prior GDT Yes June 08 2.3 C2.3. Audit and investigation Estimated Procurement Item NoComponent/ Source The Bank Implementin Procurement to start in Activity Dscription of Contract/Activity Cost Category /Impl. Comments US$1,000 of fund Method Review g Agency the first 18m 2.3.1 Support to implement new comprehensive audit processes, 1,694.00 IDA CS QCBS Prior GDT Yes Oct 08 develop audit manuals and training materials and perfomance standards for audit function; development and implementation of investigation process Audit Support to implement new comprehensive audit processes Enhancement and computerization of risk analysis procedure6for the audit selectionCStaxpayers of Development of desk audit system (including computerized audit)4 CS Development of field audit system (including computerized audit)4 CS Development of audit case management system 6 CS Development of audit manuals and training material 3 CS Support to implement new procedure of audit planning 4 CS Development of audit performance measure 3 CS Investigation Development and implementation of investigation process 3 CS Training for transfer pricing 2 TR Training Training for audit staff LTO 4 TR Training Skill and functional training 16 TR Training 2.3.2 Develop computerized audit selection system, 616.00 IDA CS QCBS Prior GDT Yes Oct 08 desk audit system and field audit system 2.3.3 Study tours 165.00 IDA TR SOE Prior GDT Yes Jul 08 2.4 C2.4. Collection and enforcement 2.4.1 Reforming and improving the collection and enforcement 669.90 IDA CS QCBS Prior GDT Yes Mar 09 function Support to implement new processes 2 CS Development of manuals and training material 2 CS Development of tax debt classification and risk criteria for debt collection 2 CS Development and implementation of debt collection, enforcement measures, including case management - International Consultant 2 CS - Local Consultant 2 CS Development of debt performance measure 2 CS Functional Training 8 TR Training 2.4.2 Study tours 110.00 IDA TR SOE Prior GDT Yes Aug 08 2.5 C2.5. Dispute resolution 2.5.1 Support to implement new dispute resolution processes; 586.85 IDA CS QCBS Prior GDT No May 2010 Development of manuals and training material and perfomance measures Support to implement new processes 120.0 Estimated Procurement Item NoComponent/ Source The Bank Implementin Procurement to start in Activity Dscription of Contract/Activity Cost Category /Impl. Comments US$1,000 of fund Method Review g Agency the first 18m - International Consultant 3 CS - Local Consultant 3 CS Development an automated system for assignment of cases3for monitoring of appealCS and appeal analysis Development of manuals and training material 2 CS Functional Training 8 TR Training 2.5.2 Development an automated system for assignment of cases for 176.00 IDA CS CQS Prior GDT No Dec 2010 monitoring of appeal 2.5.3 Study tours 55.00 IDA TR SOE Prior GDT Yes Sep 09 3 C3. ICT Development 3.1 ICT procurement expert 264.00 PHRD CS IC Prior GDT Yes Jan 08 3.2 ICT quality assurance services 2,266.00 PHRD CS QCBS Prior GDT Yes Mar 08 including Indipendent 3.3 ITAIS Solution 60,170.00 IDA G ICB Prior GDT Yes Dec 08 Bidding Evaluation Travel Expenses c) G Hardware Computer hardware a) G Network (LAN, WAN) G System Software System Software G Application ITAIS Application G e-tax Application G Data warehouse a) G Vendor's Support Assistance f) G Training CS Training 3.4 e-tax Application 6,600.00 IDA G ICB Prior GDT Yes Dec 08 3.5 Data warehouse 1,320.00 IDA G ICB Prior GDT Yes Dec 08 3.6 Study tours 220.00 IDA TR SOE Prior GDT Yes Mar 08 4 C4. Project Management 4.1 C4.1. Project Cordination and Administration Permanent advisors for project implementation 60 CS Project Management 2 CS IC Training 4.1.1 Project Management Services 2,420.00 PHRD CS QCBS Prior GDT Yes Mar 08 - International Consultant 9 CS - Local Consultant 6 CS Financial Management and Disbursement 2 CS IC Training - International Consultant 60 CS - Local Consultant 60 CS Estimated Procurement Item NoComponent/ Source The Bank Implementin Procurement to start in Activity Dscription of Contract/Activity Cost Category /Impl. Comments US$1,000 of fund Method Review g Agency the first 18m Procurement Management CS Training 4.1.2 Change management 536.00 IDA CS QCBS Prior GDT Yes Mar 08 4.1.3 Project auditing 110.00 IDA CS LCS Prior GDT No Nov 08 4.1.4 Project management softwares 22.00 IDA G SH Post GDT Yes Jul 08 4.1.5 Training TR - Training abroad/study tour/attending courses organized by 404.00 TR SOE Prior GDT Yes Mar 08 other institutions - Training in the country 120.00 CS CQS Prior GDT Yes Mar 08 This activity will be done annually for the first 2 years. This amount is estimated for the first Change management stratergy and planning 4 CS package. Change management pilot and implementation - International Consultant 6 CS - Local Consultant 6 CS - Training abroad/study tour/attending courses organized by 404.00 IDA TR SOE Prior GDT Yes Mar 08 -other Training in the country institutions 120.00 IDA CS CQS Prior GDT Yes Mar 08 This activity will be done annually for the first 2 years. This amount is estimated for the first package.