World Bank Group Country Opinion Survey 2016: Malaysia FY 2016 Malaysia Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 October 2016 World Bank Group Country Opinion Survey 2016: Malaysia Acknowledgements The Malaysia Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG). Jing Guo, Svetlana Markova, and Jessica Cameron oversaw design, reporting, and analysis. Calita Woods, Isabel Tepedino, Dania Mendoza, and Noreen Wambui provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the country team and the local fielding agency Frost & Sullivan. In particular, PORG is grateful for the support from Leonora Aquino Gonzales (Senior Communications Officer) and Buntarika Sangarun (Program Assistant), who coordinated the survey related activities from Bangkok, Thailand, as well as Mei Ling Tan (Country Operations officer), who guided the survey effort from Kuala Lumpur, Malaysia. 1 World Bank Group Country Opinion Survey 2016: Malaysia Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing Malaysia ...................................................8 V. Overall Attitudes toward the WBG in Malaysia .........................11 VI. World Bank Group’s Knowledge and Instruments .....................21 VII. The World Bank Group’s Knowledge Hub in Malaysia ...............24 VIII. The World Bank Group’s Work in Client Countries ....................30 IX. The Future Role of the World Bank Group in Malaysia ..............33 X. Communication and Outreach ..................................................35 XI. Appendices ................................................................................40 2 World Bank Group Country Opinion Survey 2016: Malaysia I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Malaysia perceive the WBG. The survey explored:  General Issues Facing Malaysia  The World Bank Group’s Knowledge Hub in Malaysia  Overall Attitudes toward the World Bank Group in Malaysia  The World Bank Group’s Knowledge Work and Activities  The Future Role of the World Bank Group in Malaysia  The World Bank Group’s Work and Engagement in Client Countries  Communication and Information Sharing  Background Information II. Methodology From May to June 2016, 871 stakeholders of the WBG in Malaysia were invited to provide their opinions on the WBG’s work in the country by participating in a country opinion survey. Participants were drawn from the Office of the Prime Minister; office of a minister; office of a parliamentarian; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/contractors working on WBG-supported projects/programs; local governments; bilateral/multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs/community based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 258 stakeholders participated in the survey (30% response rate). Some respondents received and returned the questionnaires via email or online. Others filled out the survey with a representative of an independent fielding agency. Respondents were asked about: general issues facing Malaysia; the WBG’s knowledge hub in Malaysia; overall attitudes toward the WBG in Malaysia; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in Malaysia; the WBG’s work and engagement in client Countries; and the WBG’s communication and information sharing. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’13 (response rate was 26%, N=74). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY’13 COS report and the non- weighted data presented in appendices A, B, C, and E. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix D (page 75). 3 World Bank Group Country Opinion Survey 2016: Malaysia III. Demographics of the Sample Current Position  For further analyses, respondents from the Office of the Prime Minister were combined with respondents from the office of a minister; employees of a ministry were combined with consultants working on Bank projects and respondents form PMUs; respondents from the financial sector/private banks were combined with those from private sector organizations; respondents from NGOs/community based organizations, private foundations, youth groups, and trade unions were combined in the “CSO” category; and the small number of respondents from local governments, bilateral/multilateral agencies, the judiciary branch and other organizations were included in the “Other” category. There were no respondents from faith-based groups. Percentage of Respondents (N=256) Employee of a Ministry, Ministerial Department or 18% Implementation Agency Financial Sector/Private Bank 18% Academia/Research Institute/Think Tank 14% Private Sector Organization 11% Independent Government Institution 9% Media 7% NGO/Community-Based Organization 4% Office of Parliamentarian 3% Bilateral/ Multilateral Agency 3% Office of the Prime Minister 3% Local Government Office or Staff 3% Office of Minister 2% Private Foundation 1% Trade Union 1% Youth Group 1% Judiciary Branch 1% PMU /Consultant/Contractor <1% Other <1% “Which of the following best describes your current position?” (Respondents chose from a list.) 4 World Bank Group Country Opinion Survey 2016: Malaysia III. Demographics of the Sample (continued) Area of Primary Specialization Percentage of Respondents (N=251) Finance and markets 28% Macroeconomics and fiscal management 14% Generalist (specialized in multiple sectors) 12% Education 11% Other 6% Trade and competitiveness 6% Social protection and labor 4% Urban, rural, and social development 3% Governance 3% Health, nutrition, and population 2% Transport and ICT 2% Energy and extractives 2% Environment and natural resources 2% Poverty 2% Water 1% Public-private partnerships 1% Jobs 1% Gender <1% Agriculture <1% “Please identify the primary specialization of your work.” (Respondents chose from a list.) 5 World Bank Group Country Opinion Survey 2016: Malaysia III. Demographics of the Sample (continued) Geographic Locations  Geographic location comparisons can be found in Appendix C (page 73). Percentage of Respondents (N=255) Other, 16% Greater Kuala Lumpur/Klang Valley, 84% "Which best represents your geographic location?" (Respondents chose from a list.) 6 World Bank Group Country Opinion Survey 2016: Malaysia III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Stakeholder groups: respondents from the office of the Prime Minister/Minister, employees of a ministry/PMU, and consultants working WBG projects are significantly more familiar with the work of the WBG in Malaysia than respondents from other stakeholder groups.  Respondents’ levels of familiarity with the WBG were significantly, strongly correlated with their ratings of the WBG’s overall effectiveness in Malaysia, and significantly, moderately correlated with the extent to which the WBG is perceived to be playing a relevant role in development in Malaysia. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 5.5 Office of the Prime Minister/Minister 7.4 Employee of a Ministry/PMU/Consultant on 6.6 WBG-supported Project Academia/Research Institute/Think Tank 6.1 Independent Government Institution 5.4 Private Sector/Financial Sector/Private Bank 5.1 CSO 4.8 Other 4.2 Media 4.1 "How familiar are you with the work of the World Bank Group in Malaysia?" (1 - "Not familiar at all", 10 - "Extremely familiar") 7 World Bank Group Country Opinion Survey 2016: Malaysia IV. General Issues Facing Malaysia Headed in the Right Direction  Stakeholder groups: Respondents from the Office of the Prime Minister/Minister and employees of ministries were significantly more likely to indicate that Malaysia is headed in the right direction, while respondents from the media and independent government institutions were significantly less positive about the prospect of Malaysia. Percentage of Respondents (N=253) Not sure 16% The wrong The right direction direction 57% 27% "In general, would you say that Malaysia is headed in ... ?" (Respondents chose from a list.) 8 World Bank Group Country Opinion Survey 2016: Malaysia IV. General Issues Facing Malaysia (continued) Development Priority Percentage of Respondents (N=256) Quality of education 56% Public sector governance/reform 56% Anti corruption 41% Economic growth 32% Cost of living 30% Social protection 23% Income inequality 23% Crime and violence 22% Transport 21% Law and justice 16% Health 16% Environmental sustainability 15% Job creation/employment 15% Poverty reduction 13% Global/regional integration 12% Foreign direct investment 11% Rural development 11% Domestic private sector development 11% Trade and exports 10% Regulatory framework 10% "Listed below are a number of economic and social development priorities in Malaysia. Please identify which of the following you consider the most important economic and social development priorities in Malaysia. (Choose no more than THREE)" (Respondents chose from a list. Responses combined. Top 20 of 29 response options shown.) 9 World Bank Group Country Opinion Survey 2016: Malaysia IV. General Issues Facing Malaysia (continued) Factors Contributing to “Shared Prosperity” Percentage of Respondents (N=253) Education and training that better ensure job 47% opportunity Consistent economic growth 32% Greater voice and participation for citizens to help 19% ensure greater accountability Better entrepreneurial opportunities (i.e., to start 17% small and medium sized businesses) A growing middle class 15% More reliable social safety net 13% Better opportunity for the poor who live in rural areas 9% Greater access to health and nutrition for citizens 8% Better quality public services 8% Better employment opportunities for young people 8% Greater equity of fiscal policy 6% Better opportunity for the poor who live in urban 6% areas Greater access to micro-finance for the poor 5% Other 3% Better employment opportunities for women 3% "The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Malaysia? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 10 World Bank Group Country Opinion Survey 2016: Malaysia V. Overall Attitudes toward the World Bank Group in Malaysia As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness (Indicator Question) Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.3 "Overall, please rate your impression of the World Bank Group's effectiveness in Malaysia." (1 - "Not effective at all", 10 - "Very effective") WBG Staff Preparedness Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.8 "To what extent do you believe the World Bank Group’s staff is well prepared to help Malaysia achieve the goals identified above?" (1-"To no degree at all", 10-"To a very significant degree") 11 World Bank Group Country Opinion Survey 2016: Malaysia V. Overall Attitudes toward the World Bank Group in Malaysia (continued) Overall Ratings for Indicator Questions by Stakeholder Groups  Stakeholder groups: Respondents from the office of the Prime Minister/Minister, employees of a ministry, PMUs, and consultants/ contractors on WBG-supported projects had the highest mean ratings for the aggregated responses to the eighteen COS indicator questions, whereas respondents from media and academia had significantly lower mean ratings. Responses for individual indicator questions by stakeholder groups can be found in Appendix B (see page 52). Mean Ratings 1 2 3 4 5 6 7 8 9 10 All Stakeholder Groups 6.7 Office of the Prime Minister/Minister 7.5 Employee of a Ministry/PMU/Consultant on 7.1 WBG-supported Project Independent Government Institution 7.0 CSO 6.7 Private Sector/Financial Sector/Private Bank 6.6 Media 6.5 Academia/Research Institute/Think Tank 6.5 Other 5.5 Mean Ratings for All Indicator Questions by Stakeholder Groups on a Scale from 1 to 10 12 World Bank Group Country Opinion Survey 2016: Malaysia V. Overall Attitudes toward the World Bank Group in Malaysia (continued) WBG’s Value in Comparison with Other Organizations 13 World Bank Group Country Opinion Survey 2016: Malaysia V. Overall Attitudes toward the World Bank Group in Malaysia (continued) WBG’s Value in Comparison with Other Organizations (continued) 14 World Bank Group Country Opinion Survey 2016: Malaysia V. Overall Attitudes toward the World Bank Group in Malaysia (continued) WBG’s Value in Comparison with Other Organizations (continued) 15 World Bank Group Country Opinion Survey 2016: Malaysia V. Overall Attitudes toward the World Bank Group in Malaysia (continued) WBG’s Value in Comparison with Other Organizations (continued) 16 World Bank Group Country Opinion Survey 2016: Malaysia V. Overall Attitudes toward the World Bank Group in Malaysia (continued) Greatest Weakness Percentage of Respondents (N=231) Too influenced by developed countries 31% Not enough public disclosure of its work 31% Not willing to honestly criticize policies and reform 24% efforts in the country Not collaborating enough with stakeholders outside 23% the Government Don’t know 16% Imposing technocratic solutions without regard to 16% political realities World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and 6% procedures) Understaffed 5% Other 4% Not client focused 3% Staff too inaccessible 1% Arrogant in its approach <1% "Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Malaysia? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 17 World Bank Group Country Opinion Survey 2016: Malaysia V. Overall Attitudes toward the World Bank Group in Malaysia (continued) The World Bank Group’s Work in Malaysia Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group’s work is aligned with what I consider the development priorities for 6.4 Malaysia¹ Overall the World Bank Group currently plays 6.3 a relevant role in Malaysia¹ "To what extent do you agree with the following statements about the World Bank Group’s work in Malaysia?" (1-"Strongly disagree", 10-"Strongly agree") ¹Indicator Question 18 World Bank Group Country Opinion Survey 2016: Malaysia V. Overall Attitudes toward the World Bank Group in Malaysia (continued) The WBG as an Effective Development Partner Mean Rating 1 2 3 4 5 6 7 8 9 10 Treating clients and stakeholders in Malaysia with 7.4 respect¹ Being a long-term partner¹ 7.3 Collaboration with the Government¹ 7.2 Openness (sharing data and other information)¹ 7.2 Straightforwardness and honesty¹ 7.1 Responsiveness¹ 6.8 Being inclusive¹ 6.8 Ease of access to the people at the WBG who are 6.7 making decisions important to my work¹ Agenda setting influence 6.7 Staff accessibility¹ 6.7 Collaboration with civil society¹ 6.5 Collaboration with the private sector¹ 6.5 "To what extent is the World Bank Group an effective development partner in Malaysia, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") ¹Indicator Question 19 World Bank Group Country Opinion Survey 2016: Malaysia V. Overall Attitudes toward the World Bank Group in Malaysia (continued) Reimbursable Advisory Services (RAS) Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.5 "To what extent do you believe that Malaysia received value for money from the World Bank Group's Reimbursable Advisory Services (RAS)?" (1-"To no degree at all", 10-"To a very significant degree") 20 World Bank Group Country Opinion Survey 2016: Malaysia VI. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities Percentage of Respondents (N=208) Weekly, 5% Never, 17% Monthly, 13% Rarely, 26% A few times a year, 39% "How frequently do you consult World Bank Group's knowledge work and activities in the work you do?" (Respondents chose from a list.) 21 World Bank Group Country Opinion Survey 2016: Malaysia VI. World Bank Group’s Knowledge and Instruments (continued) Meeting Malaysia’ Knowledge Needs (Indicator Question) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 6.7 "To what extent do you agree that the World Bank Group meets Malaysia's needs for knowledge services (e.g., research, analysis, data, technical assistance)." (1-"Strongly disagree", 10-"Strongly agree") Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Mean Significance Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.4 "Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country?" (1-"Not significant at all", 10-"Very significant") Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) Mean Technical Quality Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.5 "Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?" (1-"Very low technical quality", 10-"Very high technical quality") The WBG Knowledge Work and Activities’ Influence on Policy Mean Rating 1 2 3 4 5 6 7 8 9 10 All respondents 6.4 "Overall, to what extent does World Bank Group knowledge influence policy in developing countries?" (1-"To no degree at all", 10-"To a very significant degree") 22 World Bank Group Country Opinion Survey 2016: Malaysia VI. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities Mean Rating 1 2 3 4 5 6 7 8 9 10 Are source of relevant information on global 7.4 good practices Are accessible (well written and easy to 7.0 understand) Include appropriate level of stakeholder 6.6 involvement during preparation Are timely 6.6 Enhance the dissemination/sharing of Malaysia’s 6.6 development experiences/successes Lead to practical solutions 6.5 Are adequately disseminated 6.4 Are adaptable to Malaysia’s specific development 6.3 challenges and country circumstances¹ Are translated enough into local language 5.5 "In Malaysia, to what extent do you believe that the World Bank Group’s knowledge work and activities: ... " (1-"To no degree at all", 10-"To a very significant degree") ¹Indicator Question 23 World Bank Group Country Opinion Survey 2016: Malaysia VII. The World Bank Group’s Knowledge Hub in Malaysia World Bank Group New Knowledge Hub Benefiting Malaysia Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.1 "To what extent do you think Malaysia will benefit from the World Bank Group’s new global knowledge hub in Kuala Lumpur in terms of analytical and advisory services it will receive?" (1-"To no degree at all", 10-"To a very significant degree") World Bank Group New Knowledge Hub Helping Build Malaysia’s Global Research Capacity Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.0 "To what extent will the World Bank Group knowledge hub help Malaysia build its own greater global research capacity?" (1-"To no degree at all", 10-"To a very significant degree") 24 World Bank Group Country Opinion Survey 2016: Malaysia VII. The World Bank Group’s Knowledge Hub in Malaysia (continued) WBG Presence Helping Malaysia Reach High Income Status by 2020 Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.3 "To what extent will increasing World Bank Group presence in Malaysia help the country’s efforts to reach high income status by 2020?" (1-"To no degree at all", 10-"To a very significant degree") Percentage of Respondents (N=248) Innovation and productivity 74% Education quality 73% Fiscal stability 25% Infrastructure development 12% Green growth 10% “When considering Malaysia's efforts to enter high income status by 2020, which of the following areas of further knowledge and experience would be of most value to the country? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) 25 World Bank Group Country Opinion Survey 2016: Malaysia VII. The World Bank Group’s Knowledge Hub in Malaysia (continued) Sharing Malaysia’s knowledge with developing countries Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.0 "To what extent do you believe that the new global knowledge hub will provide opportunity for Malaysia to disseminate and share more broadly its knowledge with developing countries?" (1-"To no degree at all", 10-"To a very significant degree") Percentage of Respondents (N=241) Identifying and disseminating lessons learned from Malaysia’s development 76% experience Sharing Malaysia’s successful practices 42% Advancing economic development theory to better understand development processes 37% and how to replicate them Supporting recipient countries to adapt Malaysia’s successful policies to their 28% political and economic context Other 3% “When thinking about how the World Bank Group can better help Malaysia export its knowledge to developing countries, which of the following should the World Bank Group emphasize? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) 26 World Bank Group Country Opinion Survey 2016: Malaysia VII. The World Bank Group’s Knowledge Hub in Malaysia (continued) Sharing Malaysia’s Development Story with ASEAN Developing Countries Percentage of Respondents (N=239) Foreign direct investment 46% Inclusiveness of growth 42% Fiscal stability 38% Financial inclusion 34% Education system 30% Integration of women in the workforce 24% Governance 17% Other 9% “Which aspects of Malaysia's 'development story' do you think would be of greatest interest to the ASEAN developing countries? (Choose no more than THREE)” (Respondents chose from a list. Responses combined.) 27 World Bank Group Country Opinion Survey 2016: Malaysia VII. The World Bank Group’s Knowledge Hub in Malaysia (continued) Sharing Malaysia’s Development Story with Developing Countries across Asia Percentage of Respondents (N=234) Foreign direct investment 49% Inclusiveness of growth 43% Fiscal stability 38% Financial inclusion 35% Education system 29% Integration of women in the workforce 23% Governance 21% Other 8% “Which aspects of Malaysia's 'development story' do you think would be of greatest interest to developing countries across Asia? (Choose no more than THREE)” (Respondents chose from a list. Responses combined.) 28 World Bank Group Country Opinion Survey 2016: Malaysia VII. The World Bank Group’s Knowledge Hub in Malaysia (continued) Sharing Malaysia’s Development Story with Developing Countries across the Globe Percentage of Respondents (N=231) Foreign direct investment 52% Inclusiveness of growth 46% Fiscal stability 41% Financial inclusion 30% Integration of women in the workforce 24% Education system 23% Governance 19% Other 7% “Which aspects of Malaysia's 'development story' do you think would be of greatest interest to developing countries across the globe? (Choose no more than THREE)” (Respondents chose from a list. Responses combined.) 29 World Bank Group Country Opinion Survey 2016: Malaysia VIII. The World Bank Group’s Work in Client Countries Familiarity with the WBG’s Work in Client Countries Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 5.1 “How familiar are you with the World Bank Group's work in client countries?" (1 - "Not familiar at all", 10 - "Extremely familiar") 30 World Bank Group Country Opinion Survey 2016: Malaysia VIII. The World Bank Group’s Work in Client Countries (continued) World Bank Group as a Development Partner in Client Countries Mean Rating 1 2 3 4 5 6 7 8 9 10 Collaboration with government 7.0 Being helpful with its implementation support 6.7 Providing influential policy advice 6.6 Speed 6.6 Accessibility 6.6 Flexibility 6.4 Collaboration with other partners 6.4 Collaboration with private sector 6.2 Collaboration with civil society 6.1 "To what extent is the World Bank Group an effective development partner in client countries, in terms of each of the following...?" (1-"To no degree at all", 10-"To a very significant degree") 31 World Bank Group Country Opinion Survey 2016: Malaysia VIII. The World Bank Group’s Work in Client Countries (continued) WBG as a Development Partner in Client Countries Percentage of Respondents (N=208) Too influenced by developed countries 30% Not collaborating enough with stakeholders outside 27% the Government Not willing to honestly criticize policies and reform 22% efforts in the country Not enough public disclosure of its work 19% Don't know 17% Its advice and strategies do not lend themselves to 13% practical problem solving Imposing technocratic solutions without regard to 11% political realities Not exploring alternative policy options 8% Not adequately sensitive to political/social realities 6% in client countries World Bank Group’s processes too complex 6% Not aligned with country priorities 4% World Bank Group’s processes too slow 2% Other 2% The credibility of its knowledge/data 1% Not client focused 1% Not aligned with other donors’ work <1% Arrogant in its approach <1% Staff too inaccessible 0% "Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in client countries? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 32 World Bank Group Country Opinion Survey 2016: Malaysia IX. The Future Role of the World Bank Group in Malaysia Making the World Bank Group of Greater Value in Malaysia Percentage of Respondents (N=209) Reach out more to groups outside of government 52% Improve the quality of its experts as related to 41% Malaysia’s specific challenges Provide more adequate data/knowledge/statistics/figures on Malaysia’s 41% economy Offer more innovative knowledge services 25% Focus primarily on advocacy issues 18% Ensure greater selectivity in its work 5% Other 4% Offer more innovative financial products 3% Work faster <1% "Which of the following SHOULD the World Bank Group do to make itself of greater value in Malaysia? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 33 World Bank Group Country Opinion Survey 2016: Malaysia IX. The Future Role of the WBG in Malaysia (continued) The World Bank Group Should Collaborate More with … Percentage of Respondents (N=221) Private sector 43% Academia/think tanks/research institutes 41% Local Government 23% NGOs 19% Youth/university groups 19% Parliament 17% Media 14% Other 7% Don’t know 4% Faith-based organizations 2% "In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country?" (Respondents chose from a list. Responses combined.) 34 World Bank Group Country Opinion Survey 2016: Malaysia X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 52) for all responses by stakeholder groups. General Information Sources Percentage of Respondents (N=210) Internet 57% Local newspapers 42% Social media (e.g., Facebook, blogs, Twitter, 27% YouTube, Flickr) International newspapers 22% Periodicals 18% International television 10% Local television 6% Other 6% Local radio 5% International radio 0% "How do you get most of your information about economic and social development issues in Malaysia? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 35 World Bank Group Country Opinion Survey 2016: Malaysia X. Communication and Outreach (continued) Preferred Information Sources Percentage of Respondents (N=209) World Bank Group’s publications and other 42% written materials World Bank Group’s 40% seminars/workshops/conferences World Bank Group’s website 33% e-Newsletters 26% Direct contact with World Bank Group (i.e., 23% face to face meetings/discussions) Social media (e.g., Facebook, blogs, Twitter, 14% YouTube, Flickr) Mobile phones 9% Other <1% "How would you prefer to receive information from the World Bank Group? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 36 World Bank Group Country Opinion Survey 2016: Malaysia X. Communication and Outreach (continued) Interacting with the Knowledge Hub Percentage of Respondents (N=208) Weekly, 5% Only when I'm seeking knowledge/data/ Monthly, 24% etc., 31% A few times a year, 40% "How often would you like to interact with the World Bank Group's knowledge hub in Kuala Lumpur?" (Respondents chose from a list.) 37 World Bank Group Country Opinion Survey 2016: Malaysia X. Communication and Outreach (continued) Access to Information Percentage of Respondents (N=194) Yes 21% No 79% "Are you aware of the World Bank Group's Access to Information Policies under which the WBG discloses any information in its possession that is not on a list of exceptions?" 38 World Bank Group Country Opinion Survey 2016: Malaysia X. Communication and Outreach (continued) The WBG Website Usage Percentage of Respondents (N=204) Yes 70% No 30% "Do you use/have you used the World Bank Group website?" Use of the WBG’s Social Media Channels Percentage of Respondents (N=207) Yes 15% No 85% "Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, Twitter, YouTube, and Flickr)?" 39 World Bank Group Country Opinion Survey 2016: Malaysia XI. Appendices A. Responses to All Questions across All Respondents...................... 41 B. Responses to All Questions by Stakeholder Groups ...................... 52 C. Responses to Indicator Questions by Geographic Location........... 73 D. Responses to Selected Questions by Year..................................... 75 E. Indicator Questions as a Function of Exposure to the WBG .......... 83 F. WBG COS FY’16 – Malaysia Questionnaire ................................... 84 Malaysia 40 World Bank Group Country Opinion Survey 2016: Malaysia Appendix A: Responses to All Questions across All Respondents (N=258) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Malaysia Percentage of Respondents 1. In general would you say that Malaysia is headed in ... ? (N=253) The right direction 57.3% The wrong direction 26.5% Not sure 16.2% 2. Listed below are a number of economic and social development priorities in Malaysia. Please identify which of the following you consider the most important economic and social development priorities in Malaysia? Percentage of Respondents (Choose no more than FIVE) (Responses Combined; N=256) Quality of education 56.3% Public sector governance/reform (i.e., government effectiveness, public financial 55.9% management, public expenditure, fiscal system reform) Anti corruption 41.4% Economic growth 32.4% Cost of living 30.1% Social protection (e.g., pensions, targeted social assistance) 22.7% Income inequality 22.7% Crime and violence 22.3% Transport (e.g., roads, bridges, transportation) 21.1% Law and justice (e.g., judicial system) 16.4% Health 15.6% Environmental sustainability 15.2% Job creation/employment 14.8% Poverty reduction 13.3% Global/regional integration 12.1% Foreign direct investment 10.9% Rural development 10.9% Domestic private sector development 10.9% Trade and exports 10.2% Regulatory framework 9.8% Financial markets 7.0% Natural resource management (e.g., oil, gas, mining) 6.3% Women’s economic opportunities 5.9% Climate change (e.g., mitigation, adaptation) 4.7% Urban development 4.3% Disaster management 3.5% Energy 3.1% Water and sanitation 2.7% Information and communications technology 2.7% 41 World Bank Group Country Opinion Survey 2016: Malaysia A. General Issues Facing Malaysia (continued) 3. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Malaysia? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=253) Education and training that better ensure job opportunity 47.4% Consistent economic growth 32.4% Greater voice and participation for citizens to help ensure greater accountability 19.4% Better entrepreneurial opportunities (i.e., to start small and medium sized 16.6% businesses) A growing middle class 15.0% More reliable social safety net 12.6% Better opportunity for the poor who live in rural areas 9.5% Greater access to health and nutrition for citizens 8.3% Better quality public services 7.9% Better employment opportunities for young people 7.5% Greater equity of fiscal policy 6.3% Better opportunity for the poor who live in urban areas 5.5% Greater access to micro-finance for the poor 4.7% Other 2.8% Better employment opportunities for women 2.8% B. The World Bank Group’s Knowledge Hub in Malaysia Analytical and Advisory Services N DK Mean SD 1. To what extent do you think Malaysia will benefit from the World Bank Group’s new global knowledge hub in Kuala Lumpur in terms of analytical 224 27 7.11 1.99 and advisory services it will receive? (1-To no degree at all, 10-To a very significant degree) Research Capacity N DK Mean SD 2. To what extent will the World Bank Group knowledge hub help Malaysia build its own greater global research capacity? (1-To no degree at all, 10-To a 223 24 7.04 2.03 very significant degree) High Income Status N DK Mean SD 3. To what extent will increasing World Bank Group presence in Malaysia help the country’s efforts to reach high income status by 2020? (1-To no degree at 221 24 6.34 2.12 all, 10-To a very significant degree) 4. When considering Malaysia’s efforts to enter high income status by 2020, which of the following areas of further knowledge and experience would be Percentage of Respondents of most value to the country? (Choose no more than TWO) (Responses Combined; N=248) Innovation and productivity 74.2% Education quality 73.0% Fiscal stability 25.0% Infrastructure development 12.1% Green growth 9.7% 42 World Bank Group Country Opinion Survey 2016: Malaysia B. The World Bank Group’s Knowledge Hub in Malaysia (continued) Sharing Knowledge N DK Mean SD 5. To what extent do you believe that the new global knowledge hub will provide opportunity for Malaysia to disseminate and share more broadly its 232 17 7.03 1.96 knowledge with developing countries? (1-To no degree at all, 10-To a very significant degree) 6. When thinking about how the World Bank Group can better help Malaysia export its knowledge to developing countries, which of the following should Percentage of Respondents the World Bank Group emphasize? (Choose no more than TWO) (Responses Combined; N=241) Identifying and disseminating lessons learned from Malaysia’s development 75.5% experience Sharing Malaysia’s successful practices 42.3% Advancing economic development theory to better understand development 37.3% processes and how to replicate them Supporting recipient countries to adapt Malaysia’s successful policies to their 27.8% political and economic context Other 3.3% 7A. Which aspects of Malaysia’s ‘development story’ do you think would be of Percentage of Respondents greatest interest to ASEAN developing countries? (Choose up to THREE) (Responses Combined; N=239) Foreign direct investment 46.4% Inclusiveness of growth 42.3% Fiscal stability 38.1% Financial inclusion 34.3% Education system 30.1% Integration of women in the workforce 24.3% Governance 16.7% Other 8.8% 7B. Which aspects of Malaysia’s ‘development story’ do you think would be of Percentage of Respondents greatest interest to developing countries across Asia? (Choose up to THREE) (Responses Combined; N=234) Foreign direct investment 48.7% Inclusiveness of growth 42.7% Fiscal stability 38.5% Financial inclusion 34.6% Education system 28.6% Integration of women in the workforce 23.1% Governance 20.9% Other 7.7% 7C. Which aspects of Malaysia’s ‘development story’ do you think would be of greatest interest to developing countries across the globe? Percentage of Respondents (Choose up to THREE) (Responses Combined; N=231) Foreign direct investment 52.4% Inclusiveness of growth 46.3% Fiscal stability 41.1% Financial inclusion 30.3% Integration of women in the workforce 24.2% Education system 22.9% Governance 18.6% Other 7.4% 43 World Bank Group Country Opinion Survey 2016: Malaysia C. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in Malaysia? 239 0 5.47 2.51 (1-Not familiar at all, 10-Extremely familiar) Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s effectiveness 196 43 6.31 2.00 in Malaysia. (1-Not effective at all, 10-Very effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Malaysia achieve the goals identified 189 49 6.76 1.86 above? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Malaysia? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 4. Overall the World Bank Group currently plays a relevant role in 200 31 6.28 1.96 development in Malaysia* 5. The World Bank Group’s work is aligned with what I consider the 189 38 6.44 1.87 development priorities for Malaysia* To what extent is the World Bank Group an effective development partner in Degree Malaysia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 6. Responsiveness* 173 56 6.80 1.83 7. Being inclusive* 166 59 6.80 1.76 8. Openness (sharing data and other information)* 187 39 7.17 1.86 9. Collaboration with the Government* 174 49 7.24 1.83 10. Ease of access to the people at the World Bank Group who are 167 57 6.74 2.06 making decisions important to my work* 11. Collaboration with civil society* 166 58 6.48 1.93 12. Staff accessibility* 172 54 6.67 1.98 13. Collaboration with the private sector* 159 65 6.48 1.98 14. Straightforwardness and honesty* 171 55 7.08 1.86 15. Treating clients and stakeholders in Malaysia with respect* 183 43 7.40 1.79 16. Being a long-term partner* 181 44 7.26 1.88 17. Agenda setting influence 173 53 6.72 2.09 Reimbursable Advisory Services N DK Mean SD 18. To what extent do you believe that Malaysia receives value for money from the World Bank Group’s Reimbursable Advisory Services (RAS)? (1-To no 130 94 6.54 2.05 degree at all, 10-To a very significant degree) 44 World Bank Group Country Opinion Survey 2016: Malaysia C. Overall Attitudes toward the World Bank Group (continued) 19. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Malaysia? (Choose no more than TWO) (Responses Combined; N=231) Too influenced by developed countries 31.2% Not enough public disclosure of its work 31.2% Not willing to honestly criticize policies and reform efforts in the country 23.8% Not collaborating enough with stakeholders outside the Government 23.4% Don’t know 16.5% Imposing technocratic solutions without regard to political realities 16.5% World Bank Group’s processes too slow (e.g., too bureaucratic in its operational 6.5% policies and procedures) Understaffed 5.2% Other 4.3% Not client focused 3.5% Staff too inaccessible 0.9% Arrogant in its approach 0.4% 20. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with Percentage of Respondents more in your country? (Choose no more than TWO) (Responses Combined; N=221) Private sector 43.4% Academia/think tanks/research institutes 41.2% Local Government 22.6% NGOs 19.0% Youth/university groups 18.6% Parliament 17.2% Media 14.5% Other 7.2% Don’t know 4.1% Faith-based organizations 1.8% 45 World Bank Group Country Opinion Survey 2016: Malaysia C. Overall Attitudes toward the World Bank Group (continued) 21. When thinking about the following aspects of economic and social development in Malaysia, please identify the organization/group that you believe adds the most value in terms of the support it offers the country in this particular area. (Choose only ONE for each area of social/economic development) Percentage of Respondents (N=208) Other Private Academia/ Private The World bilateral/multilateral consulting NGOs think tanks banking/ Other Bank Group institutions firms (non-profits) finance (ADB, UN, etc.) Law and justice (e.g., 11.5% 36.1% 24.0% 3.8% 6.3% 2.4% 15.9% judicial system) Urban development 15.3% 12.8% 16.7% 15.3% 13.3% 10.8% 15.8% Environmental 4.4% 41.4% 20.2% 12.3% 15.3% 1.0% 5.4% sustainability Regulatory framework 5.9% 7.9% 27.2% 19.3% 17.3% 5.0% 17.3% Infrastructure 22.2% 4.5% 8.6% 15.2% 11.6% 19.7% 18.2% Women’s economic 2.5% 48.2% 12.1% 9.0% 16.6% 3.0% 8.5% opportunities Domestic private sector 21.3% 4.6% 7.6% 12.2% 6.6% 36.0% 11.7% development Trade and exports 9.0% 1.5% 7.0% 19.6% 18.1% 28.6% 16.1% Economic growth 5.9% 2.0% 12.7% 37.7% 7.8% 20.1% 13.7% Public sector governance/ reform (i.e., government effectiveness, public 8.3% 14.1% 16.1% 27.3% 16.6% 2.9% 14.6% financial management, public expenditure, fiscal system reform) Job creation/employment 13.3% 3.1% 16.3% 13.3% 6.6% 18.9% 28.6% Financial markets 5.4% 0.5% 4.0% 7.9% 5.9% 68.8% 7.4% Health 6.9% 21.8% 12.9% 9.9% 17.8% 3.5% 27.2% Regional integration 4.0% 4.0% 13.6% 18.1% 41.7% 0.5% 18.1% Education 5.9% 12.8% 44.3% 10.3% 9.9% 1.0% 15.8% Social protection (e.g., pensions, targeted social 5.1% 24.5% 22.4% 17.3% 6.6% 4.1% 19.9% assistance) D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=208) Weekly 5.3% Monthly 12.5% A few times a year 38.9% Rarely 26.4% Never 16.8% 46 World Bank Group Country Opinion Survey 2016: Malaysia D. The World Bank Group’s Knowledge Work and Activities (continued) In Malaysia, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 165 42 6.59 1.91 3. Include appropriate level of stakeholder involvement during preparation 157 48 6.63 1.81 4. Lead to practical solutions 163 39 6.45 1.67 5. Are accessible (well written and easy to understand) 174 30 6.99 1.84 6. Are source of relevant information on global good practices 178 28 7.39 1.70 7. Are adequately disseminated 174 30 6.41 2.15 8. Are translated enough into local language 139 66 5.45 2.36 9. Are adaptable to Malaysia’s specific development challenges and country 168 35 6.33 1.76 circumstances* 10. Enhance the dissemination/sharing of Malaysia’s development 164 40 6.55 1.84 experiences/successes Overall Evaluations N DK Mean SD 11. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* (1-Very low technical quality, 10-Very high 187 22 6.49 1.94 technical quality) 12. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your 178 29 7.39 1.52 country?* (1-Not significant at all, 10-Very significant) Policy Influence N DK Mean SD 13. Overall, to what extent does World Bank Group knowledge influence policy in developing countries? (1-To no degree at all, 10-To a very significant 177 29 6.44 1.89 degree) Meeting Needs for Knowledge Services* N DK Mean SD 14. To what extent do you agree that the World Bank Group meets Malaysia’s needs for knowledge services (e.g., research, analysis, data, and technical 178 31 6.69 1.78 assistance)? (1-Strongly disagree, 10-Strongly agree) E. The Future Role of the World Bank Group in Malaysia 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Malaysia? (Choose no more than TWO) (Responses Combined; N=209) Reach out more to groups outside of government 52.2% Improve the quality of its experts as related to Malaysia’s specific challenges 40.7% Provide more adequate data/knowledge/statistics/figures on Malaysia’s economy 40.7% Offer more innovative knowledge services 24.9% Focus primarily on advocacy issues 18.2% Ensure greater selectivity in its work 4.8% Other 3.8% Offer more innovative financial products 3.3% Work faster 0.5% 47 World Bank Group Country Opinion Survey 2016: Malaysia F. The World Bank Group’s Work and Engagement in Client Countries Familiarity N DK Mean SD 1. How familiar are you with the World Bank Group’s work in client countries? 206 0 5.05 2.46 (1-Not familiar at all, 10-Extremely familiar) 2. To what extent is the World Bank Group an effective development partner in Degree client countries, in terms of each of the following… (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 1. Collaboration with government 160 42 6.96 1.78 2. Collaboration with other partners 149 53 6.40 1.73 3. Collaboration with civil society 149 50 6.14 1.72 4. Collaboration with private sector 149 51 6.21 1.77 5. Accessibility 157 44 6.55 1.94 6. Speed 149 53 6.58 1.95 7. Flexibility 147 55 6.41 1.88 8. Providing influential policy advice 152 48 6.61 1.91 9. Being helpful with its implementation support 146 55 6.70 1.84 3. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in client countries? (Choose no more than TWO) (Responses Combined; N=208) Too influenced by developed countries 30.3% Not collaborating enough with stakeholders outside the Government 26.9% Not willing to honestly criticize policies and reform efforts in the country 21.6% Not enough public disclosure of its work 19.2% Don't know 17.3% Its advice and strategies do not lend themselves to practical problem solving 13.5% Imposing technocratic solutions without regard to political realities 10.6% Not exploring alternative policy options 8.2% Not adequately sensitive to political/social realities in client countries 5.8% World Bank Group’s processes too complex 5.8% Not aligned with country priorities 3.8% World Bank Group’s processes too slow (e.g., too bureaucratic in its operational 1.9% policies and procedures) Other 1.9% The credibility of its knowledge/data 1.4% Not client focused 1.4% Not aligned with other donors’ work 0.5% Arrogant in its approach 0.5% Staff too inaccessible 0.0% 48 World Bank Group Country Opinion Survey 2016: Malaysia G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Malaysia? (Choose no more than TWO) (Responses Combined; N=210) Internet 56.7% Local newspapers 41.9% Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 27.1% International newspapers 22.4% Periodicals 17.6% International television 9.5% Local television 6.2% Other 5.7% Local radio 5.2% International radio 0.0% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=209) World Bank Group’s publications and other written materials 41.6% World Bank Group’s seminars/workshops/conferences 40.2% World Bank Group’s website 33.5% e-Newsletters 26.3% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 23.0% Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 14.4% Mobile phones 8.6% Other 0.5% 3. How frequently would you like to interact with the World Bank Group’s Percentage of Respondents knowledge hub in Kuala Lumpur? (Select only ONE response) (N=208) Weekly 5.3% Monthly 24.0% A few times a year 39.9% Only when I'm seeking knowledge/data/etc. 30.8% 4. Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its Percentage of Respondents possession that is not on a list of exceptions? (N=194) Yes 21.1% No 78.9% 5. If yes, from which of the following sources did you learn about the World Percentage of Respondents Bank Group's Access to Information Policies? (Select only ONE response) (N=40) World Bank Group’s website 40.0% World Bank Group’s seminars/workshops/conferences 25.0% Colleagues/Friends/Peer organizations 17.5% News/Media 12.5% World Bank Group’s e-Newsletters 5.0% Other 0.0% Percentage of Respondents 6. Do you use/have you used the World Bank Group website? (N=204) Yes 69.6% No 30.4% 49 World Bank Group Country Opinion Survey 2016: Malaysia G. Communication and Information Sharing (continued) 7. Do you currently consult the World Bank Group social media sites (e.g., Percentage of Respondents Facebook, blogs, Twitter, YouTube, and Flickr)? (N=207) Yes 15.0% No 85.0% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 8. I find the World Bank Group’s websites easy to navigate 153 45 6.87 1.74 9. I find the information on the World Bank Group’s websites useful 150 43 7.22 1.75 10. The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, 86 105 6.35 2.27 YouTube, Flickr) are valuable sources of information about the institution 11. When I need information from the World Bank Group I know how to find it 155 43 6.20 2.23 (e.g., whom to call, where to reach them, etc.) 12. The World Bank Group is responsive to my information requests and inquiries 102 95 6.82 1.89 H. Background Information 1. Which of the following best describes your current position? (Select only ONE Percentage of Respondents response) (N=256) Employee of a Ministry, Ministerial Department or Implementation Agency 18.4% Financial Sector/Private Bank 18.4% Academia/Research Institute/Think Tank 13.7% Private Sector Organization 10.5% Independent Government Institution (i.e., Regulatory Agency, Central 9.0% Bank/oversight institution) Media (press, radio, TV, web, etc.) 7.4% NGO/Community-Based Organization 3.9% Office of Parliamentarian 3.1% Bilateral/ Multilateral Agency 3.1% Office of the Prime Minister 2.7% Local Government Office or Staff 2.7% Office of Minister 2.0% Private Foundation 1.2% Trade Union 1.2% Youth Group 1.2% Judiciary Branch 0.8% Project Management Unit (PMU) overseeing implementation of project/ 0.4% Consultant/Contractor working on World Bank Group supported project/program Other 0.4% 50 World Bank Group Country Opinion Survey 2016: Malaysia H. Background Information (continued) 2. Please identify the primary specialization of your work. (Select only ONE Percentage of Respondents response) (N=251) Finance and markets 27.9% Macroeconomics and fiscal management 14.3% Generalist (specialized in multiple sectors) 12.4% Education 10.8% Other 6.0% Trade and competitiveness 5.6% Social protection and labor 3.6% Urban, rural, and social development 3.2% Governance 3.2% Health, nutrition, and population 2.4% Transport and ICT 2.4% Energy and extractives 2.0% Environment and natural resources 1.6% Poverty 1.6% Water 0.8% Public-private partnerships 0.8% Jobs 0.8% Gender 0.4% Agriculture 0.4% 3. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Malaysia? (Choose no more than TWO) (Responses Combined; N=254) Use World Bank Group reports/data 41.3% Use World Bank Group website for information, data, research, etc. 35.4% Observer (i.e., follow in media, discuss in informal conversations, etc.) 30.3% Engage in World Bank Group related/sponsored events/activities 29.1% Collaborate as part of my professional duties 21.7% Percentage of Respondents 4. What’s your gender? (N=256) Female 34.8% Male 65.2% Percentage of Respondents 5. Which best represents your geographic location? (N=255) Greater Kuala Lumpur/Klang Valley 83.9% Other 16.1% 51 World Bank Group Country Opinion Survey 2016: Malaysia Appendix B: Responses to All Questions by Stakeholder Groups1  Office of Prime Minister/Minister N=12  Employee of a Ministry/PMU/Consultant on WBG-supported Project N=48  Private Sector/Financial Sector/Private Bank N=74  CSO N=19  Media N=19  Independent Government Institution N=23  Academia/Research Institute/Think Tank N=35  Other N=26 A. General Issues facing Malaysia In general, would you say that Malaysia is headed in ... ?* Employee of a Ministry/ Private Sector/ Independent Academia/ Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other The right direction 100.0% 83.3% 49.3% 52.6% 26.3% 36.4% 57.1% 56.0% The wrong direction 0.0% 10.4% 31.5% 21.1% 42.1% 31.8% 28.6% 40.0% Not sure 0.0% 6.3% 19.2% 26.3% 31.6% 31.8% 14.3% 4.0% *Significantly different between stakeholder groups 1 Only 256 respondents provided information about their current positions. Therefore, only these respondents were included in the across-stakeholder analysis presented in this appendix. 52 World Bank Group Country Opinion Survey 2016: Malaysia A. General Issues facing Malaysia (continued) Listed below are a number of economic and social development priorities in Malaysia. Please identify which of the following you consider the most important economic and social development priorities in Malaysia? (Choose no more than FIVE) Employee of a Ministry/ Private Sector/ Independent Academia/ Percentage of Respondents Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other Social protection* 25.0% 33.3% 8.1% 31.6% 31.6% 26.1% 20.0% 30.8% Transport 33.3% 25.0% 13.5% 10.5% 26.3% 17.4% 20.0% 38.5% Public sector governance/reform 83.3% 54.2% 55.4% 42.1% 47.4% 65.2% 51.4% 61.5% Global/regional integration 25.0% 8.3% 14.9% 10.5% 5.3% 13.0% 11.4% 11.5% Women’s economic opportunities 8.3% 4.2% 10.8% 5.3% 5.3% 0.0% 5.7% 0.0% Domestic private sector development 8.3% 14.6% 17.6% 10.5% 0.0% 4.3% 8.6% 3.8% Foreign direct investment 0.0% 10.4% 12.2% 15.8% 15.8% 8.7% 8.6% 11.5% Water and sanitation 8.3% 2.1% 1.4% 5.3% 0.0% 0.0% 2.9% 7.7% Anti corruption* 25.0% 29.2% 50.0% 10.5% 57.9% 43.5% 45.7% 50.0% Job creation/employment 8.3% 14.6% 17.6% 15.8% 5.3% 4.3% 22.9% 15.4% Rural development 0.0% 12.5% 13.5% 10.5% 0.0% 8.7% 11.4% 15.4% Financial markets 8.3% 4.2% 9.5% 0.0% 5.3% 13.0% 8.6% 3.8% Urban development 16.7% 8.3% 0.0% 5.3% 10.5% 0.0% 2.9% 3.8% Environmental sustainability 0.0% 18.8% 10.8% 26.3% 26.3% 13.0% 14.3% 15.4% Income inequality 16.7% 25.0% 28.4% 5.3% 10.5% 26.1% 20.0% 26.9% Health 25.0% 12.5% 10.8% 10.5% 21.1% 13.0% 28.6% 15.4% Quality of education 66.7% 54.2% 66.2% 42.1% 57.9% 56.5% 54.3% 38.5% Poverty reduction 0.0% 12.5% 12.2% 15.8% 15.8% 8.7% 20.0% 15.4% Energy 0.0% 0.0% 1.4% 10.5% 5.3% 8.7% 2.9% 3.8% Cost of living 16.7% 41.7% 27.0% 36.8% 42.1% 30.4% 22.9% 19.2% Climate change 8.3% 6.3% 1.4% 15.8% 5.3% 4.3% 0.0% 7.7% Trade and exports 25.0% 16.7% 6.8% 15.8% 0.0% 13.0% 5.7% 7.7% Crime and violence 16.7% 16.7% 27.0% 36.8% 31.6% 4.3% 28.6% 11.5% Economic growth 33.3% 39.6% 33.8% 31.6% 36.8% 39.1% 20.0% 23.1% Law and justice 0.0% 4.2% 23.0% 15.8% 15.8% 26.1% 20.0% 15.4% Regulatory framework 0.0% 8.3% 8.1% 10.5% 5.3% 8.7% 20.0% 11.5% Natural resource management* 8.3% 2.1% 5.4% 26.3% 0.0% 4.3% 5.7% 7.7% Disaster management 0.0% 6.3% 2.7% 5.3% 0.0% 0.0% 2.9% 7.7% Information and communications technology 0.0% 2.1% 4.1% 0.0% 0.0% 4.3% 2.9% 3.8% *Significantly different between stakeholder groups 53 World Bank Group Country Opinion Survey 2016: Malaysia A. General Issues facing Malaysia (continued) The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Malaysia? (Choose no more than TWO) Employee of a Ministry/ Private Sector/ Independent Academia/ Percentage of Respondents Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other Consistent economic growth 41.7% 40.4% 24.3% 31.6% 15.8% 34.8% 37.5% 42.3% More reliable social safety net 16.7% 12.8% 10.8% 10.5% 10.5% 17.4% 18.8% 7.7% Greater access to micro-finance for the poor* 25.0% 2.1% 5.4% 10.5% 0.0% 4.3% 0.0% 3.8% Greater voice and participation for citizens to help 8.3% 19.1% 16.2% 26.3% 21.1% 21.7% 18.8% 26.9% ensure greater accountability Greater access to health and nutrition for citizens 16.7% 6.4% 6.8% 15.8% 10.5% 4.3% 6.3% 11.5% Better entrepreneurial opportunities (i.e., to start 0.0% 25.5% 20.3% 21.1% 5.3% 21.7% 12.5% 3.8% small and medium sized businesses) A growing middle class 25.0% 12.8% 13.5% 26.3% 15.8% 13.0% 12.5% 15.4% Better opportunity for the poor who live in rural 0.0% 4.3% 6.8% 0.0% 21.1% 4.3% 25.0% 15.4% areas* Better opportunity for the poor who live in urban 0.0% 2.1% 5.4% 10.5% 15.8% 8.7% 3.1% 3.8% areas *Significantly different between stakeholder groups B. The World Bank Group’s Knowledge Hub in Malaysia Employee of a Ministry/ Private Sector/ Independent Academia/ Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you think Malaysia will benefit from the World Bank Group’s new global 12 8.17 1.11 43 7.26 1.93 68 7.12 2.03 17 7.29 1.61 15 7.07 2.19 19 7.47 1.81 28 6.86 1.99 21 5.90 2.32 knowledge hub in Kuala Lumpur in terms of analytical and advisory services it will receive? (1-To no degree at all, 10-To a very significant degree) Employee of a Ministry/ Private Sector/ Independent Academia/ Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent will the World Bank Group knowledge hub help Malaysia build its own greater 12 8.08 1.38 43 7.16 1.82 66 7.21 2.07 17 7.24 1.52 14 6.79 2.22 18 7.50 2.07 30 6.70 1.90 22 5.73 2.43 global research capacity?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 54 World Bank Group Country Opinion Survey 2016: Malaysia B. The World Bank Group’s Knowledge Hub in Malaysia (continued) Employee of a Ministry/ Private Sector/ Independent Academia/ Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent will increasing World Bank Group presence in Malaysia help the country’s efforts to 12 7.17 2.04 41 6.98 1.96 65 6.29 2.01 17 6.88 1.41 16 5.88 2.78 18 6.33 1.85 29 6.07 1.98 22 4.95 2.40 reach high income status by 2020?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups When considering Malaysia’s efforts to enter high income status by 2020, which of the following areas of further knowledge an d experience would be of most value to the country? (Choose no more than TWO) Employee of a Ministry/ Private Sector/ Independent Academia/ Percentage of Respondents Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other Innovation and productivity* 83.3% 87.0% 76.7% 57.9% 61.1% 86.4% 68.8% 56.0% Education quality 75.0% 58.7% 84.9% 63.2% 83.3% 68.2% 68.8% 72.0% Green growth 25.0% 6.5% 4.1% 21.1% 11.1% 4.5% 9.4% 20.0% Fiscal stability 16.7% 28.3% 26.0% 21.1% 16.7% 22.7% 25.0% 32.0% Infrastructure development 0.0% 13.0% 5.5% 26.3% 16.7% 18.2% 12.5% 16.0% *Significantly different between stakeholder groups Employee of a Ministry/ Private Sector/ Independent Academia/ Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the new global knowledge hub will provide opportunity for Malaysia 12 7.08 2.43 45 7.36 1.60 68 7.12 1.96 17 7.41 1.50 17 7.06 1.98 20 7.25 1.68 30 6.90 2.17 22 5.64 2.24 to disseminate and share more broadly its knowledge with developing countries? (1-To no degree at all, 10-To a very significant degree) 55 World Bank Group Country Opinion Survey 2016: Malaysia B. The World Bank Group’s Knowledge Hub in Malaysia (continued) When thinking about how the World Bank Group can better help Malaysia export its knowledge to developing countries, which of the following should the World Bank Group emphasize? (Choose no more than TWO) Employee of a Ministry/ Private Sector/ Independent Academia/ Percentage of Respondents Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other Sharing Malaysia’s successful practices 75.0% 42.2% 43.7% 31.6% 25.0% 47.6% 35.5% 45.8% Identifying and disseminating lessons learned from 91.7% 66.7% 78.9% 84.2% 75.0% 71.4% 77.4% 70.8% Malaysia’s development experience Supporting recipient countries to adapt Malaysia’s successful policies to their political and economic 25.0% 35.6% 28.2% 21.1% 43.8% 28.6% 9.7% 29.2% context Advancing economic development theory to better understand development processes and how to 0.0% 40.0% 36.6% 47.4% 31.3% 33.3% 61.3% 25.0% replicate them* Other 0.0% 0.0% 2.8% 0.0% 6.3% 0.0% 6.5% 12.5% *Significantly different between stakeholder groups Which aspects of Malaysia’s ‘development story’ do you think would be of greatest interest to ASEAN developing countries? (Choose up to THREE) Employee of a Ministry/ Private Sector/ Independent Academia/ Percentage of Respondents Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other Fiscal stability 50.0% 45.5% 46.5% 21.1% 43.8% 23.8% 22.6% 33.3% Foreign direct investment* 16.7% 36.4% 63.4% 36.8% 43.8% 52.4% 32.3% 54.2% Integration of women in the workforce 50.0% 20.5% 28.2% 31.6% 18.8% 9.5% 19.4% 20.8% Governance 0.0% 27.3% 8.5% 26.3% 18.8% 14.3% 19.4% 20.8% Education system* 58.3% 27.3% 15.5% 68.4% 12.5% 19.0% 48.4% 33.3% Inclusiveness of growth* 66.7% 75.0% 29.6% 68.4% 18.8% 19.0% 41.9% 25.0% Financial inclusion* 25.0% 22.7% 36.6% 10.5% 43.8% 61.9% 22.6% 54.2% Other 0.0% 9.1% 9.9% 0.0% 12.5% 14.3% 12.9% 4.2% *Significantly different between stakeholder groups Which aspects of Malaysia’s ‘development story’ do you think would be of greatest interest to developing countries across Asia? (Choose up to THREE) Employee of a Ministry/ Private Sector/ Independent Academia/ Percentage of Respondents Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other Fiscal stability* 16.7% 52.3% 47.1% 31.6% 46.7% 20.0% 25.8% 33.3% Foreign direct investment 50.0% 34.1% 61.8% 42.1% 53.3% 45.0% 45.2% 45.8% Integration of women in the workforce 41.7% 25.0% 27.9% 10.5% 6.7% 25.0% 16.1% 25.0% Governance* 8.3% 29.5% 7.4% 42.1% 20.0% 15.0% 32.3% 25.0% Education system* 50.0% 22.7% 14.7% 52.6% 26.7% 15.0% 51.6% 29.2% Inclusiveness of growth* 91.7% 70.5% 32.4% 52.6% 26.7% 25.0% 25.8% 33.3% Financial inclusion* 25.0% 27.3% 35.3% 15.8% 46.7% 65.0% 19.4% 54.2% Other 0.0% 6.8% 8.8% 0.0% 13.3% 15.0% 12.9% 0.0% *Significantly different between stakeholder groups 56 World Bank Group Country Opinion Survey 2016: Malaysia B. The World Bank Group’s Knowledge Hub in Malaysia (continued) Which aspects of Malaysia’s ‘development story’ do you think would be of greatest interest to developing countries across the globe? (Choose up to THREE) Employee of a Ministry/ Private Sector/ Independent Academia/ Percentage of Respondents Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other Fiscal stability 41.7% 51.1% 48.5% 27.8% 33.3% 26.3% 24.1% 45.8% Foreign direct investment* 41.7% 35.6% 69.1% 44.4% 66.7% 52.6% 41.4% 50.0% Integration of women in the workforce 33.3% 24.4% 33.8% 16.7% 6.7% 10.5% 24.1% 20.8% Governance* 8.3% 33.3% 5.9% 27.8% 20.0% 21.1% 20.7% 20.8% Education system* 58.3% 17.8% 11.8% 50.0% 26.7% 15.8% 34.5% 12.5% Inclusiveness of growth* 58.3% 75.6% 35.3% 72.2% 20.0% 21.1% 44.8% 37.5% Financial inclusion* 41.7% 22.2% 30.9% 5.6% 33.3% 52.6% 17.2% 54.2% Other 0.0% 6.7% 7.4% 0.0% 13.3% 10.5% 17.2% 0.0% *Significantly different between stakeholder groups C. Overall Attitudes toward the World Bank Group Employee of a Ministry/ Private Sector/ Independent Academia/ Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World 11 7.36 1.21 45 6.60 2.00 71 5.07 2.65 19 4.84 2.61 15 4.07 2.28 20 5.35 2.21 32 6.12 2.45 25 4.20 2.35 Bank Group in Malaysia?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Employee of a Ministry/ Private Sector/ Independent Academia/ Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World 11 7.36 1.36 44 6.75 1.71 53 6.21 2.14 15 6.93 1.71 11 6.64 2.20 14 6.36 0.93 27 6.07 1.96 20 4.45 2.06 Bank Group’s effectiveness in Malaysia.* (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups Employee of a Ministry/ Private Sector/ Independent Academia/ Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Malaysia 12 7.17 1.27 42 6.95 1.64 52 7.21 1.84 15 6.87 1.41 10 6.60 2.37 11 6.36 1.12 27 6.41 1.97 19 5.42 2.27 achieve the goals identified above?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 57 World Bank Group Country Opinion Survey 2016: Malaysia C. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Malaysia? (1-Strongly disagree, 10-Strongly agree) Employee of a Ministry/ Private Sector/ Independent Academia/ Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a 11 7.00 1.73 40 6.78 1.58 59 6.37 2.12 15 6.20 2.14 10 7.60 1.26 14 6.50 1.29 29 5.83 1.95 21 4.52 1.72 relevant role in Malaysia* The World Bank Group’s work is aligned with what I 11 7.55 1.29 39 6.79 1.47 56 6.57 2.00 14 6.29 1.64 10 7.80 1.23 12 6.25 1.48 26 6.00 2.12 20 4.80 1.67 consider the development priorities for Malaysia* *Significantly different between stakeholder groups To what extent is the World Bank Group an effective development partner in Malaysia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Employee of a Ministry/ Private Sector/ Independent Academia/ Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness* 11 7.45 1.63 40 7.43 1.53 48 6.50 1.86 14 6.50 1.70 8 7.88 1.64 11 7.18 1.17 24 6.46 1.89 16 5.50 2.13 Being inclusive* 11 7.00 1.61 37 7.19 1.45 51 6.84 1.80 11 6.73 1.01 8 7.63 1.41 11 6.82 1.33 24 6.46 1.98 12 5.17 2.25 Openness (sharing data and other information) 11 7.55 1.57 41 7.61 1.61 55 7.11 1.97 13 6.38 1.66 9 7.56 1.81 11 7.55 1.29 28 7.21 2.10 18 6.06 1.92 Collaboration with the Government* 10 7.80 1.23 40 7.93 1.42 52 7.19 1.88 11 7.45 1.63 8 7.38 1.77 12 7.42 1.51 24 6.83 2.06 16 5.37 1.75 Ease of access to the people at the World Bank Group who are making decisions important to my 11 7.18 2.09 39 7.33 1.69 50 6.68 1.95 8 5.75 2.60 8 7.75 1.58 10 6.60 1.17 23 6.74 2.14 17 5.18 2.51 work* Collaboration with civil society* 10 7.20 2.25 36 6.94 1.53 51 6.59 1.86 13 5.69 2.21 6 7.83 1.33 10 6.90 1.29 23 6.04 2.03 16 4.88 1.78 Staff accessibility* 11 7.36 1.80 41 7.20 1.69 53 6.47 1.83 11 5.64 1.91 7 7.86 1.07 9 7.11 1.62 24 6.67 2.28 15 5.13 2.33 Collaboration with the private sector 10 7.30 1.77 35 6.69 1.57 51 6.51 2.09 11 5.91 1.76 6 8.17 1.17 9 6.56 1.51 21 6.19 2.16 15 5.27 2.28 Straightforwardness and honesty* 11 8.18 1.25 39 7.31 1.49 51 6.96 1.91 11 6.18 1.78 8 8.13 1.55 11 7.64 1.63 22 6.77 2.18 17 6.12 2.09 Treating clients and stakeholders in Malaysia with 11 8.36 1.21 41 7.68 1.68 54 7.24 1.91 12 6.92 1.56 8 8.00 1.77 12 8.00 1.35 25 7.36 1.82 19 6.32 1.77 respect* Being a long-term partner* 10 8.20 1.32 41 7.66 1.65 55 7.20 1.97 11 6.82 1.72 6 7.83 2.14 12 7.33 1.61 26 7.23 2.01 19 6.00 1.89 Agenda setting influence* 11 7.36 1.86 40 7.42 1.26 52 6.62 2.32 12 6.33 1.92 7 8.00 2.08 10 6.90 1.85 22 6.09 2.24 18 5.33 2.25 *Significantly different between stakeholder groups 58 World Bank Group Country Opinion Survey 2016: Malaysia C. Overall Attitudes toward the World Bank Group (continued) Employee of a Ministry/ Private Sector/ Independent Academia/ Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that Malaysia receives value for money from the World Bank 10 7.00 1.49 28 7.14 1.48 37 6.57 2.28 9 7.11 2.37 4 7.50 2.65 9 6.11 1.90 16 5.94 1.84 16 5.19 2.07 Group’s Reimbursable Advisory Services (RAS)? (1-To no degree at all, 10-To a very significant degree) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Malaysia? (Choose no more than TWO) Employee of a Ministry/ Private Sector/ Independent Academia/ Percentage of Respondents Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other Too influenced by developed countries 45.5% 33.3% 20.6% 35.3% 21.4% 38.1% 34.4% 44.0% Not collaborating enough with stakeholders outside 36.4% 19.0% 36.8% 11.8% 28.6% 9.5% 21.9% 8.0% the Government* Not enough public disclosure of its work 36.4% 35.7% 35.3% 35.3% 35.7% 9.5% 31.3% 24.0% Arrogant in its approach 0.0% 0.0% 0.0% 0.0% 0.0% 4.8% 0.0% 0.0% Understaffed 18.2% 2.4% 5.9% 0.0% 14.3% 4.8% 0.0% 4.0% Not client focused 0.0% 7.1% 1.5% 0.0% 7.1% 4.8% 3.1% 4.0% Not willing to honestly criticize policies and reform 18.2% 16.7% 29.4% 17.6% 21.4% 14.3% 25.0% 36.0% efforts in the country Staff too inaccessible 0.0% 0.0% 1.5% 0.0% 0.0% 0.0% 0.0% 4.0% Imposing technocratic solutions without regard to 18.2% 33.3% 13.2% 5.9% 7.1% 14.3% 12.5% 16.0% political realities World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and 9.1% 4.8% 4.4% 17.6% 7.1% 4.8% 0.0% 16.0% procedures) Other 0.0% 4.8% 2.9% 0.0% 7.1% 4.8% 9.4% 4.0% Don’t know 9.1% 7.1% 16.2% 23.5% 14.3% 33.3% 18.8% 16.0% *Significantly different between stakeholder groups 59 World Bank Group Country Opinion Survey 2016: Malaysia C. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Employee of a Ministry/ Private Sector/ Independent Academia/ Percentage of Respondents Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other Parliament* 9.1% 23.8% 7.7% 11.8% 30.8% 5.0% 21.4% 37.5% Media* 0.0% 4.8% 15.4% 0.0% 84.6% 5.0% 7.1% 25.0% Local Government 36.4% 26.2% 20.0% 23.5% 0.0% 40.0% 14.3% 25.0% Private sector* 63.6% 33.3% 69.2% 0.0% 15.4% 50.0% 35.7% 33.3% Academia/think tanks/research institutes* 54.5% 59.5% 29.2% 23.5% 15.4% 40.0% 67.9% 29.2% NGOs* 9.1% 14.3% 23.1% 52.9% 23.1% 15.0% 7.1% 12.5% Youth/university groups* 9.1% 19.0% 15.4% 52.9% 7.7% 5.0% 28.6% 8.3% Faith-based organizations 0.0% 0.0% 1.5% 5.9% 0.0% 5.0% 3.6% 0.0% Other 0.0% 7.1% 7.7% 17.6% 0.0% 5.0% 3.6% 12.5% Don’t know 9.1% 2.4% 3.1% 5.9% 7.7% 5.0% 0.0% 8.3% *Significantly different between stakeholder groups When thinking about the following aspects of economic and social development in Malaysia, please identify the organization/group that you believe adds the most value in terms of the support it offers the country in this particular area. (Choose only ONE for each area of social/economic development) Employee of a Ministry/ Private Sector/ Independent Academia/ Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other Law and justice Private consulting firms 18.2% 2.5% 16.1% 11.8% 0.0% 11.8% 8.0% 22.7% NGOs 36.4% 32.5% 41.9% 23.5% 46.2% 35.3% 36.0% 27.3% Academia/think tanks (non-profits) 36.4% 37.5% 19.4% 5.9% 7.7% 23.5% 36.0% 18.2% The World Bank Group 0.0% 5.0% 3.2% 11.8% 7.7% 0.0% 0.0% 4.5% Other bilateral/multilateral institutions 0.0% 5.0% 3.2% 23.5% 15.4% 11.8% 0.0% 4.5% (ADB, UN, etc.) Private banking/finance 0.0% 2.5% 0.0% 11.8% 0.0% 5.9% 4.0% 0.0% Other 9.1% 15.0% 16.1% 11.8% 23.1% 11.8% 16.0% 22.7% Employee of a Ministry/ Private Sector/ Independent Academia/ Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other Urban development Private consulting firms 18.2% 12.5% 19.4% 25.0% 23.1% 0.0% 4.3% 18.2% NGOs 18.2% 10.0% 12.9% 12.5% 15.4% 13.3% 17.4% 9.1% Academia/think tanks (non-profits) 9.1% 20.0% 14.5% 6.3% 23.1% 13.3% 30.4% 13.6% The World Bank Group 9.1% 7.5% 17.7% 18.8% 7.7% 26.7% 13.0% 18.2% Other bilateral/multilateral institutions 18.2% 17.5% 11.3% 12.5% 15.4% 13.3% 13.0% 9.1% (ADB, UN, etc.) Private banking/finance 9.1% 10.0% 11.3% 6.3% 7.7% 13.3% 4.3% 22.7% Other 18.2% 22.5% 12.9% 18.8% 7.7% 20.0% 17.4% 9.1% 60 World Bank Group Country Opinion Survey 2016: Malaysia C. Overall Attitudes toward the World Bank Group (continued) Employee of a Ministry/ Private Sector/ Independent Academia/ Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other Environmental sustainability Private consulting firms 0.0% 2.6% 6.8% 0.0% 0.0% 0.0% 4.0% 13.6% NGOs 27.3% 46.2% 40.7% 43.8% 53.8% 47.1% 32.0% 40.9% Academia/think tanks (non-profits) 27.3% 15.4% 25.4% 18.8% 15.4% 5.9% 20.0% 22.7% The World Bank Group 9.1% 12.8% 8.5% 12.5% 7.7% 17.6% 24.0% 9.1% Other bilateral/multilateral institutions 27.3% 15.4% 15.3% 12.5% 15.4% 17.6% 16.0% 9.1% (ADB, UN, etc.) Private banking/finance 0.0% 0.0% 0.0% 6.3% 0.0% 0.0% 4.0% 0.0% Other 9.1% 7.7% 3.4% 6.3% 7.7% 11.8% 0.0% 4.5% Employee of a Ministry/ Private Sector/ Independent Academia/ Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other Regulatory framework* Private consulting firms 0.0% 2.6% 11.9% 13.3% 0.0% 0.0% 0.0% 9.1% NGOs 27.3% 2.6% 6.8% 6.7% 15.4% 0.0% 4.0% 18.2% Academia/think tanks (non-profits) 18.2% 25.6% 25.4% 20.0% 23.1% 17.6% 40.0% 36.4% The World Bank Group 9.1% 38.5% 20.3% 20.0% 0.0% 11.8% 12.0% 13.6% Other bilateral/multilateral institutions 9.1% 7.7% 15.3% 13.3% 30.8% 47.1% 20.0% 13.6% (ADB, UN, etc.) Private banking/finance 0.0% 5.1% 3.4% 6.7% 15.4% 5.9% 8.0% 0.0% Other 36.4% 17.9% 16.9% 20.0% 15.4% 17.6% 16.0% 9.1% *Significantly different between stakeholder groups Employee of a Ministry/ Private Sector/ Independent Academia/ Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other Infrastructure* Private consulting firms 27.3% 20.0% 32.8% 13.3% 38.5% 0.0% 13.0% 19.0% NGOs 0.0% 2.5% 0.0% 26.7% 7.7% 0.0% 8.7% 4.8% Academia/think tanks (non-profits) 18.2% 10.0% 10.3% 6.7% 15.4% 0.0% 4.3% 4.8% The World Bank Group 18.2% 17.5% 12.1% 0.0% 15.4% 37.5% 8.7% 14.3% Other bilateral/multilateral institutions 18.2% 12.5% 13.8% 6.7% 7.7% 6.3% 17.4% 4.8% (ADB, UN, etc.) Private banking/finance 0.0% 10.0% 19.0% 13.3% 7.7% 31.3% 26.1% 47.6% Other 18.2% 27.5% 12.1% 33.3% 7.7% 25.0% 21.7% 4.8% *Significantly different between stakeholder groups 61 World Bank Group Country Opinion Survey 2016: Malaysia C. Overall Attitudes toward the World Bank Group (continued) Employee of a Ministry/ Private Sector/ Independent Academia/ Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other Women’s economic opportunities Private consulting firms 0.0% 0.0% 1.6% 6.7% 15.4% 0.0% 4.5% 0.0% NGOs 36.4% 31.6% 55.7% 46.7% 38.5% 50.0% 54.5% 63.6% Academia/think tanks (non-profits) 18.2% 15.8% 9.8% 13.3% 15.4% 12.5% 4.5% 13.6% The World Bank Group 9.1% 13.2% 8.2% 0.0% 7.7% 12.5% 9.1% 4.5% Other bilateral/multilateral institutions 18.2% 26.3% 14.8% 0.0% 15.4% 18.8% 18.2% 13.6% (ADB, UN, etc.) Private banking/finance 0.0% 2.6% 3.3% 20.0% 0.0% 0.0% 0.0% 0.0% Other 18.2% 10.5% 6.6% 13.3% 7.7% 6.3% 9.1% 4.5% Employee of a Ministry/ Private Sector/ Independent Academia/ Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other Domestic private sector development Private consulting firms 22.2% 23.7% 20.0% 14.3% 53.8% 31.3% 12.5% 9.1% NGOs 0.0% 2.6% 0.0% 7.1% 0.0% 0.0% 12.5% 18.2% Academia/think tanks (non-profits) 11.1% 7.9% 8.3% 7.1% 7.7% 6.3% 4.2% 9.1% The World Bank Group 11.1% 18.4% 10.0% 14.3% 0.0% 0.0% 25.0% 4.5% Other bilateral/multilateral institutions 0.0% 5.3% 1.7% 14.3% 23.1% 6.3% 8.3% 9.1% (ADB, UN, etc.) Private banking/finance 33.3% 28.9% 46.7% 28.6% 7.7% 43.8% 29.2% 45.5% Other 22.2% 13.2% 13.3% 14.3% 7.7% 12.5% 8.3% 4.5% Employee of a Ministry/ Private Sector/ Independent Academia/ Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other Trade and exports Private consulting firms 9.1% 10.5% 4.9% 6.7% 16.7% 6.7% 12.5% 13.6% NGOs 9.1% 0.0% 1.6% 6.7% 0.0% 0.0% 0.0% 0.0% Academia/think tanks (non-profits) 0.0% 5.3% 6.6% 0.0% 16.7% 6.7% 20.8% 0.0% The World Bank Group 36.4% 21.1% 18.0% 13.3% 16.7% 6.7% 20.8% 22.7% Other bilateral/multilateral institutions 0.0% 26.3% 13.1% 0.0% 25.0% 26.7% 16.7% 31.8% (ADB, UN, etc.) Private banking/finance 27.3% 15.8% 44.3% 53.3% 16.7% 26.7% 12.5% 18.2% Other 18.2% 21.1% 11.5% 20.0% 8.3% 26.7% 16.7% 13.6% 62 World Bank Group Country Opinion Survey 2016: Malaysia C. Overall Attitudes toward the World Bank Group (continued) Employee of a Ministry/ Private Sector/ Independent Academia/ Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other Economic growth Private consulting firms 0.0% 5.1% 3.2% 0.0% 25.0% 5.9% 8.0% 9.1% NGOs 0.0% 2.6% 1.6% 6.7% 0.0% 0.0% 4.0% 0.0% Academia/think tanks (non-profits) 9.1% 10.3% 14.5% 13.3% 8.3% 0.0% 20.0% 18.2% The World Bank Group 54.5% 48.7% 30.6% 33.3% 41.7% 47.1% 32.0% 27.3% Other bilateral/multilateral institutions 0.0% 10.3% 3.2% 6.7% 8.3% 5.9% 12.0% 18.2% (ADB, UN, etc.) Private banking/finance 18.2% 12.8% 25.8% 33.3% 16.7% 23.5% 12.0% 18.2% Other 18.2% 10.3% 21.0% 6.7% 0.0% 17.6% 12.0% 9.1% Employee of a Ministry/ Private Sector/ Independent Academia/ Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other Public sector governance/reform Private consulting firms 9.1% 2.6% 8.2% 0.0% 15.4% 23.5% 8.0% 9.1% NGOs 0.0% 12.8% 16.4% 6.3% 15.4% 5.9% 16.0% 27.3% Academia/think tanks (non-profits) 36.4% 17.9% 16.4% 12.5% 15.4% 0.0% 20.0% 13.6% The World Bank Group 27.3% 38.5% 26.2% 18.8% 15.4% 29.4% 32.0% 18.2% Other bilateral/multilateral institutions 9.1% 7.7% 23.0% 25.0% 30.8% 23.5% 0.0% 13.6% (ADB, UN, etc.) Private banking/finance 0.0% 2.6% 0.0% 18.8% 0.0% 5.9% 0.0% 4.5% Other 18.2% 17.9% 9.8% 18.8% 7.7% 11.8% 24.0% 13.6% Employee of a Ministry/ Private Sector/ Independent Academia/ Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other Job creation/employment* Private consulting firms 0.0% 21.1% 6.9% 6.7% 53.8% 13.3% 13.0% 4.5% NGOs 9.1% 0.0% 1.7% 6.7% 0.0% 0.0% 8.7% 4.5% Academia/think tanks (non-profits) 27.3% 18.4% 22.4% 13.3% 7.7% 6.7% 4.3% 18.2% The World Bank Group 0.0% 15.8% 10.3% 13.3% 7.7% 6.7% 21.7% 18.2% Other bilateral/multilateral institutions 18.2% 5.3% 1.7% 0.0% 7.7% 13.3% 13.0% 9.1% (ADB, UN, etc.) Private banking/finance 27.3% 10.5% 25.9% 6.7% 7.7% 40.0% 8.7% 22.7% Other 18.2% 28.9% 31.0% 53.3% 15.4% 20.0% 30.4% 22.7% *Significantly different between stakeholder groups 63 World Bank Group Country Opinion Survey 2016: Malaysia C. Overall Attitudes toward the World Bank Group (continued) Employee of a Ministry/ Private Sector/ Independent Academia/ Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other Financial markets Private consulting firms 0.0% 5.3% 1.6% 6.7% 23.1% 0.0% 12.5% 4.5% NGOs 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% Academia/think tanks (non-profits) 9.1% 5.3% 1.6% 0.0% 7.7% 0.0% 4.2% 9.1% The World Bank Group 9.1% 13.2% 1.6% 13.3% 7.7% 18.8% 4.2% 9.1% Other bilateral/multilateral institutions 0.0% 2.6% 4.8% 13.3% 7.7% 12.5% 4.2% 4.5% (ADB, UN, etc.) Private banking/finance 81.8% 60.5% 88.7% 53.3% 46.2% 50.0% 70.8% 59.1% Other 0.0% 13.2% 1.6% 13.3% 7.7% 18.8% 4.2% 9.1% Employee of a Ministry/ Private Sector/ Independent Academia/ Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other Health* Private consulting firms 0.0% 5.1% 4.8% 7.1% 30.8% 0.0% 8.3% 9.1% NGOs 50.0% 25.6% 32.3% 14.3% 15.4% 11.8% 0.0% 13.6% Academia/think tanks (non-profits) 0.0% 10.3% 9.7% 21.4% 7.7% 0.0% 20.8% 27.3% The World Bank Group 0.0% 12.8% 9.7% 0.0% 15.4% 11.8% 16.7% 4.5% Other bilateral/multilateral institutions 20.0% 20.5% 14.5% 7.1% 23.1% 41.2% 12.5% 13.6% (ADB, UN, etc.) Private banking/finance 0.0% 2.6% 0.0% 14.3% 0.0% 5.9% 8.3% 4.5% Other 30.0% 23.1% 29.0% 35.7% 7.7% 29.4% 33.3% 27.3% *Significantly different between stakeholder groups Employee of a Ministry/ Private Sector/ Independent Academia/ Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other Regional integration* Private consulting firms 9.1% 2.6% 6.7% 0.0% 0.0% 0.0% 8.3% 0.0% NGOs 27.3% 0.0% 0.0% 21.4% 0.0% 0.0% 0.0% 9.1% Academia/think tanks (non-profits) 9.1% 13.2% 6.7% 7.1% 46.2% 12.5% 12.5% 22.7% The World Bank Group 0.0% 18.4% 21.7% 28.6% 7.7% 18.8% 20.8% 9.1% Other bilateral/multilateral institutions 36.4% 52.6% 51.7% 21.4% 38.5% 25.0% 37.5% 31.8% (ADB, UN, etc.) Private banking/finance 0.0% 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% 0.0% Other 18.2% 13.2% 13.3% 21.4% 7.7% 37.5% 20.8% 27.3% *Significantly different between stakeholder groups 64 World Bank Group Country Opinion Survey 2016: Malaysia C. Overall Attitudes toward the World Bank Group (continued) Employee of a Ministry/ Private Sector/ Independent Academia/ Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other Education Private consulting firms 0.0% 5.1% 6.5% 6.7% 15.4% 0.0% 8.3% 4.8% NGOs 27.3% 2.6% 17.7% 26.7% 15.4% 0.0% 8.3% 14.3% Academia/think tanks (non-profits) 54.5% 51.3% 38.7% 53.3% 46.2% 23.5% 50.0% 42.9% The World Bank Group 0.0% 17.9% 11.3% 0.0% 7.7% 11.8% 8.3% 9.5% Other bilateral/multilateral institutions 0.0% 12.8% 11.3% 6.7% 15.4% 23.5% 4.2% 0.0% (ADB, UN, etc.) Private banking/finance 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% 0.0% 4.8% Other 18.2% 10.3% 14.5% 6.7% 0.0% 35.3% 20.8% 23.8% Employee of a Ministry/ Private Sector/ Independent Academia/ Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other Social protection* Private consulting firms 0.0% 2.7% 3.2% 7.1% 0.0% 6.7% 13.0% 9.5% NGOs 27.3% 13.5% 30.6% 28.6% 16.7% 26.7% 30.4% 19.0% Academia/think tanks (non-profits) 27.3% 27.0% 24.2% 21.4% 25.0% 0.0% 13.0% 33.3% The World Bank Group 18.2% 35.1% 11.3% 0.0% 0.0% 40.0% 13.0% 9.5% Other bilateral/multilateral institutions 0.0% 5.4% 9.7% 7.1% 16.7% 6.7% 4.3% 0.0% (ADB, UN, etc.) Private banking/finance 18.2% 2.7% 1.6% 0.0% 25.0% 0.0% 0.0% 4.8% Other 9.1% 13.5% 19.4% 35.7% 16.7% 20.0% 26.1% 23.8% *Significantly different between stakeholder groups D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Employee of a Ministry/ Private Sector/ Independent Academia/ Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other Weekly 0.0% 4.9% 8.2% 5.9% 16.7% 5.3% 0.0% 0.0% Monthly 10.0% 7.3% 11.5% 11.8% 0.0% 21.1% 29.2% 4.3% A few times a year 50.0% 56.1% 36.1% 23.5% 58.3% 36.8% 29.2% 26.1% Rarely 10.0% 26.8% 26.2% 35.3% 16.7% 21.1% 16.7% 47.8% Never 30.0% 4.9% 18.0% 23.5% 8.3% 15.8% 25.0% 21.7% 65 World Bank Group Country Opinion Survey 2016: Malaysia D. The World Bank Group’s Knowledge Work and Activities (continued) In Malaysia, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Employee of a Ministry/ Private Sector/ Independent Academia/ Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely* 11 7.45 1.75 36 7.11 1.55 50 6.66 1.88 7 6.14 2.54 8 5.88 2.59 14 6.36 1.60 24 6.46 1.91 14 5.21 1.81 Include appropriate level of stakeholder 11 7.55 1.21 38 7.16 1.52 44 6.64 1.84 9 5.89 1.36 7 7.14 2.41 13 6.77 1.42 22 6.09 1.93 12 4.92 1.73 involvement during preparation* Lead to practical solutions 11 7.18 1.17 38 6.74 1.43 50 6.36 1.77 9 6.11 1.45 9 7.00 1.22 12 6.33 1.61 20 6.25 1.74 13 5.38 2.06 Are accessible (well written and easy to 10 7.20 2.04 39 7.26 1.50 50 7.24 1.82 10 6.40 1.65 10 6.50 2.17 14 6.79 1.67 23 7.13 2.16 17 5.94 1.78 understand) Are source of relevant information on global good 10 7.80 1.40 38 7.66 1.56 53 7.55 1.82 10 7.00 1.76 9 7.56 1.42 14 6.71 1.73 24 7.42 1.93 19 6.68 1.45 practices Are adequately disseminated* 11 7.45 1.44 38 7.13 1.77 50 6.50 2.20 9 6.22 0.97 10 5.70 2.00 14 6.36 1.60 24 6.25 2.27 17 4.41 2.67 Are translated enough into local language 10 6.50 2.51 34 5.12 2.64 35 5.94 2.38 8 5.75 1.91 6 6.33 1.75 11 5.73 2.10 21 4.76 2.34 13 4.85 1.63 Are adaptable to Malaysia’s specific development 11 7.00 1.10 39 6.49 1.60 49 6.61 1.99 9 6.11 1.05 7 7.00 1.53 13 6.54 1.27 23 5.61 1.62 16 5.13 2.06 challenges and country circumstances* Enhance the dissemination/sharing of Malaysia’s 11 7.36 1.80 38 6.87 1.65 48 6.77 1.88 9 6.89 0.93 8 7.00 1.07 13 6.69 1.18 21 5.86 1.77 15 4.67 2.23 development experiences/successes* *Significantly different between stakeholder groups Employee of a Ministry/ Private Sector/ Independent Academia/ Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 10 7.00 1.56 39 6.95 1.45 54 6.72 1.83 14 6.79 2.01 10 5.90 2.60 15 6.60 0.99 25 6.12 2.17 19 4.89 2.35 activities?* Overall, how significant a contribution do you believe the World Bank Group's knowledge work 10 8.10 1.29 38 7.55 1.25 50 7.60 1.47 12 7.33 1.56 10 7.20 1.14 14 7.29 1.33 24 7.33 1.83 19 6.32 1.77 and activities make to your country? (1-Very low technical quality, 10-Very high technical quality; 1-Not significant at all, 10-Very significant) *Significantly different between stakeholder groups 66 World Bank Group Country Opinion Survey 2016: Malaysia D. The World Bank Group’s Knowledge Work and Activities (continued) Employee of a Ministry/ Private Sector/ Independent Academia/ Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, to what extent does World Bank Group knowledge influence policy in developing 10 7.10 1.60 39 7.00 1.52 53 6.43 1.85 13 6.38 1.66 9 5.67 2.92 13 6.62 1.45 23 6.35 1.58 16 4.94 2.46 countries?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups Employee of a Ministry/ Private Sector/ Independent Academia/ Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you agree that the World Bank Group meets Malaysia’s needs for knowledge 11 7.00 1.41 38 7.00 1.47 54 6.94 1.69 12 6.75 1.60 9 7.11 1.83 13 6.77 1.24 23 6.13 2.05 17 5.24 2.33 services?* (1-Strongly disagree, 10-Strongly agree) *Significantly different between stakeholder groups E. The Future Role of the World Bank Group in Malaysia Which of the following SHOULD the World Bank Group do to make itself of greater value in Malaysia? (Choose no more than TWO) Employee of a Ministry/ Private Sector/ Independent Academia/ Percentage of Respondents Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other Improve the quality of its experts as related to 45.5% 40.0% 35.5% 35.3% 45.5% 47.1% 50.0% 34.8% Malaysia’s specific challenges Focus primarily on advocacy issues 9.1% 17.5% 24.2% 23.5% 9.1% 17.6% 7.7% 21.7% Reach out more to groups outside of government* 63.6% 32.5% 71.0% 70.6% 36.4% 35.3% 46.2% 47.8% Ensure greater selectivity in its work 18.2% 7.5% 1.6% 5.9% 9.1% 0.0% 0.0% 8.7% Provide more adequate data/knowledge/statistics/figures on Malaysia’s 18.2% 47.5% 40.3% 29.4% 63.6% 23.5% 42.3% 52.2% economy Offer more innovative financial products* 9.1% 2.5% 0.0% 0.0% 18.2% 11.8% 3.8% 0.0% Offer more innovative knowledge services 36.4% 37.5% 17.7% 17.6% 0.0% 35.3% 26.9% 21.7% Work faster 0.0% 0.0% 1.6% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 2.5% 1.6% 5.9% 9.1% 5.9% 3.8% 8.7% *Significantly different between stakeholder groups 67 World Bank Group Country Opinion Survey 2016: Malaysia F. The World Bank Group’s Work and Engagement in Client Countries Employee of a Ministry/ Private Sector/ Independent Academia/ Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the World Bank Group’s 10 6.20 1.62 40 5.40 2.25 61 5.28 2.61 17 4.24 2.80 11 3.36 2.25 17 4.76 2.08 26 5.19 2.47 23 4.61 2.43 work in client countries? (1-Not familiar at all, 10-Extremely familiar) To what extent is the World Bank Group an effective development partner in client countries, in terms of each of the followi ng… (1-To no degree at all, 10-To a very significant degree) Employee of a Ministry/ Private Sector/ Independent Academia/ Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Collaboration with government 10 7.30 1.16 35 7.14 1.63 49 7.16 1.69 11 6.73 1.10 6 7.50 2.88 11 6.82 1.17 20 6.60 2.19 17 6.06 2.16 Collaboration with other partners 8 7.25 1.04 34 6.62 1.69 46 6.50 1.71 11 6.27 1.10 6 6.33 1.03 9 6.89 1.27 19 6.00 1.94 15 5.27 2.28 Collaboration with civil society 7 7.14 1.07 33 6.30 1.47 47 6.23 1.84 11 5.73 1.35 6 6.33 1.21 8 7.13 1.13 21 5.90 1.79 15 5.00 2.17 Collaboration with private sector 7 7.14 1.07 34 6.29 1.53 48 6.10 1.92 11 6.27 1.10 6 6.67 1.03 9 6.89 1.54 18 5.94 2.04 15 5.53 2.36 Accessibility 9 7.11 2.03 34 6.71 1.85 48 6.54 1.79 11 6.45 1.44 6 5.67 1.97 11 7.73 1.27 20 6.60 2.21 17 5.29 2.26 Speed 10 6.80 1.87 33 6.94 1.75 44 6.41 1.91 10 6.60 1.51 6 6.67 1.75 10 7.10 1.85 18 6.67 1.97 17 5.59 2.55 Flexibility 9 6.44 1.74 33 6.67 1.88 43 6.53 1.86 11 6.09 1.30 6 6.33 1.63 10 6.90 1.85 17 6.47 1.91 17 5.24 2.11 Providing influential policy advice 9 7.33 1.41 33 6.73 1.61 48 6.58 1.97 11 6.73 2.00 6 6.67 1.63 10 6.90 1.20 18 6.39 2.17 16 5.75 2.52 Being helpful with its implementation support 9 7.33 1.22 33 6.94 1.58 43 6.72 1.82 11 6.18 1.99 6 7.17 0.98 10 7.40 1.17 17 6.29 2.14 16 5.75 2.38 68 World Bank Group Country Opinion Survey 2016: Malaysia F. The World Bank Group’s Work and Engagement in Client Countries (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in client co untries? (Choose no more than TWO) Employee of a Ministry/ Private Sector/ Independent Academia/ Percentage of Respondents Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other Too influenced by developed countries 36.4% 39.5% 21.3% 11.8% 18.2% 42.1% 38.5% 39.1% Not exploring alternative policy options 18.2% 18.4% 4.9% 5.9% 0.0% 15.8% 0.0% 4.3% Not collaborating enough with stakeholders outside 36.4% 18.4% 36.1% 11.8% 63.6% 10.5% 23.1% 26.1% the Government* Its advice and strategies do not lend themselves to 18.2% 26.3% 8.2% 5.9% 9.1% 15.8% 7.7% 17.4% practical problem solving Not enough public disclosure of its work 0.0% 15.8% 24.6% 17.6% 45.5% 10.5% 15.4% 21.7% Arrogant in its approach 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% Not client focused 0.0% 2.6% 3.3% 0.0% 0.0% 0.0% 0.0% 0.0% The credibility of its knowledge/data 0.0% 0.0% 0.0% 5.9% 0.0% 0.0% 7.7% 0.0% World Bank Group’s processes too complex 9.1% 0.0% 4.9% 0.0% 0.0% 10.5% 11.5% 13.0% Not willing to honestly criticize policies and reform 18.2% 15.8% 29.5% 11.8% 18.2% 10.5% 15.4% 39.1% efforts in the country Staff too inaccessible 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Imposing technocratic solutions without regard to 9.1% 13.2% 9.8% 11.8% 0.0% 0.0% 19.2% 8.7% political realities World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and 0.0% 0.0% 4.9% 0.0% 0.0% 5.3% 0.0% 0.0% procedures) Not aligned with other donors’ work 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% Not aligned with country priorities 0.0% 2.6% 3.3% 5.9% 9.1% 0.0% 7.7% 4.3% Not adequately sensitive to political/social realities 18.2% 5.3% 6.6% 11.8% 0.0% 0.0% 7.7% 0.0% in client countries Other 0.0% 7.9% 0.0% 0.0% 0.0% 0.0% 3.8% 0.0% Don't know* 18.2% 10.5% 11.5% 47.1% 18.2% 36.8% 11.5% 8.7% *Significantly different between stakeholder groups 69 World Bank Group Country Opinion Survey 2016: Malaysia G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Malaysia? (Choose no more than TWO) Employee of a Ministry/ Private Sector/ Independent Academia/ Percentage of Respondents Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other Social media (e.g., Facebook, blogs, Twitter, 27.3% 32.5% 22.6% 35.3% 36.4% 21.1% 23.1% 30.4% YouTube, Flickr) International newspapers 18.2% 5.0% 25.8% 17.6% 27.3% 31.6% 34.6% 26.1% Local radio 0.0% 0.0% 3.2% 11.8% 18.2% 10.5% 0.0% 13.0% International radio 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Local television* 9.1% 20.0% 0.0% 5.9% 0.0% 5.3% 3.8% 4.3% International television 9.1% 7.5% 12.9% 23.5% 0.0% 15.8% 0.0% 4.3% Local newspapers 72.7% 40.0% 48.4% 23.5% 45.5% 26.3% 34.6% 43.5% Internet 54.5% 60.0% 58.1% 64.7% 54.5% 52.6% 50.0% 52.2% Periodicals 9.1% 27.5% 16.1% 5.9% 18.2% 5.3% 30.8% 13.0% Other 0.0% 2.5% 6.5% 11.8% 0.0% 15.8% 3.8% 4.3% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Employee of a Ministry/ Private Sector/ Independent Academia/ Percentage of Respondents Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other Direct contact with World Bank Group (i.e., face to 27.3% 27.5% 30.6% 5.9% 27.3% 11.1% 15.4% 21.7% face meetings/discussions) Mobile phones 27.3% 7.5% 4.8% 17.6% 9.1% 11.1% 3.8% 8.7% World Bank Group’s 63.6% 45.0% 45.2% 47.1% 27.3% 22.2% 38.5% 21.7% seminars/workshops/conferences World Bank Group’s publications and other written 45.5% 52.5% 45.2% 23.5% 45.5% 38.9% 30.8% 34.8% materials World Bank Group’s website* 18.2% 35.0% 21.0% 47.1% 27.3% 22.2% 46.2% 60.9% Social media (e.g., Facebook, blogs, Twitter, 9.1% 7.5% 8.1% 29.4% 18.2% 33.3% 15.4% 17.4% YouTube, Flickr) e-Newsletters 9.1% 22.5% 33.9% 11.8% 18.2% 44.4% 23.1% 26.1% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% *Significantly different between stakeholder groups How frequently would you like to interact with the World Bank Group’s knowledge hub in Kuala Lumpur? (Select only ONE response) Employee of a Ministry/ Private Sector/ Independent Academia/ Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other Weekly 9.1% 5.1% 4.8% 5.9% 9.1% 5.6% 7.7% 0.0% Monthly 9.1% 28.2% 22.6% 17.6% 27.3% 22.2% 26.9% 30.4% A few times a year 54.5% 48.7% 41.9% 35.3% 36.4% 44.4% 26.9% 26.1% Only when I'm seeking knowledge/data/etc. 27.3% 17.9% 30.6% 41.2% 27.3% 27.8% 38.5% 43.5% 70 World Bank Group Country Opinion Survey 2016: Malaysia G. Communication and Information Sharing (continued) Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? Employee of a Ministry/ Private Sector/ Independent Academia/ Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other Yes 50.0% 19.4% 10.3% 12.5% 18.2% 31.6% 34.8% 25.0% No 50.0% 80.6% 89.7% 87.5% 81.8% 68.4% 65.2% 75.0% If yes, from which of the following sources did you learn about the World Bank Group's Access to Information Policies? (Select only ONE response) Employee of a Ministry/ Private Sector/ Independent Academia/ Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other World Bank Group’s 60.0% 0.0% 16.7% 50.0% 0.0% 33.3% 37.5% 0.0% seminars/workshops/conferences World Bank Group’s website 40.0% 57.1% 66.7% 0.0% 0.0% 16.7% 37.5% 40.0% World Bank Group’s e-Newsletters 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% 12.5% 0.0% News/Media 0.0% 0.0% 0.0% 50.0% 100.0% 0.0% 12.5% 40.0% Colleagues/Friends/Peer organizations 0.0% 28.6% 16.7% 0.0% 0.0% 50.0% 0.0% 20.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Do you use/have you used the World Bank Group website? Employee of a Ministry/ Private Sector/ Independent Academia/ Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other Yes 80.0% 72.5% 74.6% 52.9% 60.0% 66.7% 76.9% 60.9% No 20.0% 27.5% 25.4% 47.1% 40.0% 33.3% 23.1% 39.1% Do you currently consult the World Bank Group social media sites (e.g., Facebook, blogs, Twitter, YouTube, and Flickr)? Employee of a Ministry/ Private Sector/ Independent Academia/ Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other Yes 27.3% 17.5% 9.8% 17.6% 0.0% 22.2% 15.4% 17.4% No 72.7% 82.5% 90.2% 82.4% 100.0% 77.8% 84.6% 82.6% 71 World Bank Group Country Opinion Survey 2016: Malaysia G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Employee of a Ministry/ Private Sector/ Independent Academia/ Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I find the World Bank Group’s websites easy to 8 7.75 1.83 31 7.35 1.58 44 7.02 1.77 10 6.90 1.60 6 6.67 1.03 13 5.92 1.26 25 6.64 2.00 16 6.25 1.81 navigate I find the information on the World Bank Group’s 9 8.00 1.50 29 7.55 1.57 44 7.16 1.87 10 7.30 1.42 6 7.50 1.64 12 6.67 1.44 24 7.17 2.08 16 6.69 1.82 websites useful The World Bank Group’s social media channels are valuable sources of information about the 8 8.25 1.28 19 7.11 1.63 20 6.05 2.58 5 7.00 1.73 4 4.75 2.87 10 7.00 1.49 11 4.73 2.61 9 5.33 2.00 institution* When I need information from the World Bank 10 7.50 1.27 30 6.90 2.06 46 5.93 2.38 11 6.64 1.63 8 3.88 1.81 12 6.58 2.54 21 6.57 2.16 17 5.00 1.77 Group I know how to find it* The World Bank Group is responsive to my 9 7.89 1.05 22 7.18 1.82 30 6.50 1.89 7 6.71 1.70 4 5.75 1.26 8 7.50 1.41 13 6.77 2.49 9 6.00 2.18 information requests and inquiries *Significantly different between stakeholder groups H. Background Information Which of the following describes most of your exposure to the World Bank Group in Malaysia? (Choose no more than TWO) Employee of a Ministry/ Private Sector/ Independent Academia/ Percentage of Respondents Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other Observer* 16.7% 10.4% 29.7% 50.0% 50.0% 30.4% 34.3% 44.0% Use World Bank Group reports/data 33.3% 43.8% 44.6% 27.8% 50.0% 39.1% 34.3% 48.0% Engage in World Bank Group related/sponsored 58.3% 39.6% 27.0% 44.4% 22.2% 8.7% 22.9% 24.0% events/activities* Collaborate as part of my professional duties* 58.3% 41.7% 8.1% 11.1% 11.1% 30.4% 17.1% 16.0% Use World Bank Group website for information, 8.3% 29.2% 50.0% 16.7% 11.1% 30.4% 45.7% 40.0% data, research, etc.* *Significantly different between stakeholder groups What’s your gender?* Employee of a Ministry/ Private Sector/ Independent Academia/ Office of Prime PMU/Consultant on Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister WBG-supported Project Private Bank CSO Media Institution Think Tank Other Female 33.3% 35.4% 31.1% 57.9% 57.9% 39.1% 34.3% 7.7% Male 66.7% 64.6% 68.9% 42.1% 42.1% 60.9% 65.7% 92.3% 72 World Bank Group Country Opinion Survey 2016: Malaysia Appendix C: Responses to Indicator Questions by Geographic Location2  Greater Kuala Lumpur/Klang Valley N=214  Other N=41 C. Overall Attitudes toward the World Bank Group Greater Kuala Lumpur/Klang Valley Other N Mean SD N Mean SD Overall, please rate your impression of the World Bank 165 6.33 1.96 29 6.03 2.15 Group’s effectiveness in Malaysia. (1-Not effective at all, 10-Very effective) To what extent do you agree with the following statements about the World Bank Group’s work in Malaysia? (1-Strongly disagree, 10-Strongly agree) Greater Kuala Lumpur/Klang Valley Other N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant 168 6.30 1.98 31 6.10 1.87 role in Malaysia The World Bank Group’s work is aligned with what I 158 6.44 1.87 30 6.37 1.92 consider the development priorities for Malaysia To what extent is the World Bank Group an effective development partner in Malaysia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Greater Kuala Lumpur/Klang Valley Other N Mean SD N Mean SD Responsiveness 144 6.72 1.79 27 7.04 1.99 Being inclusive 137 6.74 1.71 27 6.89 1.93 Openness (sharing data and other information) 157 7.13 1.88 28 7.25 1.73 Collaboration with the Government 140 7.19 1.80 32 7.31 1.96 Ease of access to the people at the World Bank Group 136 6.68 2.02 29 6.86 2.20 who are making decisions important to my work Collaboration with civil society 137 6.39 1.93 27 6.67 1.80 Staff accessibility 143 6.56 1.93 27 7.04 2.12 Collaboration with the private sector 133 6.38 1.95 24 6.87 2.05 Straightforwardness and honesty 143 7.06 1.84 26 6.96 1.97 Treating clients and stakeholders in Malaysia with 151 7.40 1.79 30 7.27 1.76 respect Being a long-term partner 150 7.27 1.82 29 7.07 2.19 2255 respondents provided information about their geographic location. Only these respondents were included in the analysis presented in this appendix. 73 World Bank Group Country Opinion Survey 2016: Malaysia D. The World Bank Group’s Knowledge Work and Activities In Malaysia, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Greater Kuala Lumpur/Klang Valley Other N Mean SD N Mean SD Are adaptable to Malaysia’s specific development 141 6.36 1.72 25 6.00 1.96 challenges and country circumstances Greater Kuala Lumpur/Klang Valley Other N Mean SD N Mean SD Overall, how would you rate the technical quality of the 156 6.47 1.92 29 6.38 2.01 World Bank Group's knowledge work and activities? Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities 153 7.29 1.50 23 7.87 1.52 make to your country? (1-Very low technical quality, 10-Very high technical quality; 1-Not significant at all, 10-Very significant) Greater Kuala Lumpur/Klang Valley Other N Mean SD N Mean SD To what extent do you agree that the World Bank Group 150 6.67 1.66 27 6.67 2.35 meets Malaysia’s needs for knowledge services? (1-Strongly disagree, 10-Strongly agree) 74 World Bank Group Country Opinion Survey 2016: Malaysia Appendix D: Responses to Selected Questions by Year3 All data presented in this appendix are weighted. As a result, means of the FY 2016 data and the total number of respondents indicated will be slightly different from the aggregated responses in Appendix A. Similarly, responses from FY 2013 respondents and the total number of respondents indicated may differ from those reported in the FY 2013 COS report. FY 2013 Number of comparable respondents = 67  FY 2016 Number of comparable respondents = 256 By weighting, the FY 2013 data has the same stakeholder composition as it is in FY 2016. Therefore, the two years are comparable. Respondents from the office of a parliamentarian, PMUs, multilateral agencies, private foundations, trade unions, faith-based groups, youth groups, and the judiciary branch were not included in the year comparison analysis, because there were no respondents from faith-based groups in FY 2016 and no respondents from the office of a parliamentarian, PMUs, multilateral agencies, private foundations, trade unions, youth groups, the judiciary branch in FY 2013. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY 2016 FY 2013 Office of the President/ Prime Minister/ Minister 5.1% 5.1% Employee of a Ministry 20.0% 20.0% Local government 3.0% 3.0% Bilateral/ Multilateral Agency 3.4% 3.4% Private Sector Organization 11.5% 11.5% Financial Sector/ Private Banks 20.0% 20.0% NGO 4.3% 4.3% Media 8.1% 8.1% Independent Government Institution 9.8% 9.8% Academia/ Research Institute/ Think Tanks 14.9% 14.9% A. General Issues facing Malaysia In general would you say that Malaysia is headed in...? Percentage of Respondents FY 2016 FY 2013 The right direction 58.6% 58.7% The wrong direction 25.0% 33.3% Not sure 16.4% 7.9% C. Overall Attitudes toward the World Bank Group in Malaysia year FY 2016 FY 2013 N Mean SD N Mean SD How fam iliar are you with the work of the World Bank 217 5.52 2.55 66 5.86 2.08 Group in Malays ia? (1-Not familiar at all, 10-Extremely familiar) year FY 2016 FY 2013 N Mean SD N Mean SD Overall, pleas e rate your im pres s ion of the World Bank 175 6.41 1.93 59 5.99 2.11 Group’s effectivenes s in Malays ia. (1-Not effective at all, 10-Very effective) year FY 2016 FY 2013 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s s taff is well prepared to help Malays ia achieve the 168 6.86 1.81 56 6.44 1.89 goals identified above? (1-To no degree at all, 10-To a very significant degree) 3Only those questions that were asked in the FY 2013 and FY 2016 country opinion surveys, with similar response scales/options, are presented in this appendix. 75 World Bank Group Country Opinion Survey 2016: Malaysia C. Overall Attitudes toward the World Bank Group in Malaysia (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Malaysia? (1-Strongly disagree, 10-Strongly agree) year FY 2016 FY 2013 N Mean SD N Mean SD Overall the World Bank Group currently plays a 180 6.42 1.91 62 5.78 2.24 relevant role in Malaysia* The World Bank Group’s work is aligned with what I 169 6.57 1.84 59 6.37 1.99 consider the development priorities for Malaysia *Significantly different between FY2016 and FY2013 To what extent is the World Bank Group an effective development partner in Malaysia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) year FY 2016 FY 2013 N Mean SD N Mean SD Responsiveness 156 6.92 1.76 47 6.47 1.95 Being inclusive* 151 6.87 1.72 53 6.06 1.87 Openness (sharing data and other information) 170 7.30 1.81 54 6.82 1.54 Collaboration with the Government 158 7.34 1.79 49 7.20 1.70 Ease of access to the people at the World Bank Group 154 6.88 1.93 who are making decisions important to my work Collaboration with civil society 149 6.61 1.85 Staff accessibility 158 6.78 1.91 51 6.62 1.81 Collaboration with the private sector 143 6.60 1.93 Straightforwardness and honesty 154 7.17 1.84 56 6.76 1.62 Treating clients and stakeholders in Malaysia with 166 7.51 1.77 56 7.71 1.72 respect Being a long-term partner 164 7.37 1.87 Agenda setting influence 156 6.89 2.01 *Significantly different between FY2016 and FY2013 76 World Bank Group Country Opinion Survey 2016: Malaysia C. Overall Attitudes toward the World Bank Group in Malaysia (continued) When thinking about the following aspects of economic and social development in Malaysia, please identify the organization/group that you believe adds the most value in terms of the support it offers the country in this particular area. (Choose only ONE for each area of social/economic development) year Law and justice FY 2016 FY 2013 Private consulting firms 12.2% 8.8% NGOs 36.5% 38.6% Academia/think tanks (non-profits) 24.9% 26.3% The World Bank Group 3.2% 1.8% Other bilateral/multilateral institutions (ADB, UN, etc.) 5.3% 3.5% Private banking/finance 1.6% Other 16.4% 21.1% Urban Development FY 2016 FY 2013 Private consulting firms 15.7% 21.7% NGOs 12.4% 5.0% Academia/think tanks (non-profits) 17.8% 11.7% The World Bank Group 14.1% 16.7% Other bilateral/multilateral institutions (ADB, UN, etc.) 14.1% 11.7% Private banking/finance 10.8% 18.3% Other 15.1% 15.0% Environmental Sustainability FY 2016 FY 2013 Private consulting firms 4.3% 6.3% NGOs 42.5% 38.1% Academia/think tanks (non-profits) 19.4% 11.1% The World Bank Group 11.8% 9.5% Other bilateral/multilateral institutions (ADB, UN, etc.) 15.6% 20.6% Private banking/finance .5% Other 5.9% 14.3% Regulatory Framework FY 2016 FY 2013 Private consulting firms 4.8% 8.5% NGOs 8.1% 10.2% Academia/think tanks (non-profits) 27.4% 18.6% The World Bank Group 18.3% 25.4% Other bilateral/multilateral institutions (ADB, UN, etc.) 18.3% 8.5% Private banking/finance 5.4% 6.8% Other 17.7% 22.0% 77 World Bank Group Country Opinion Survey 2016: Malaysia C. Overall Attitudes toward the World Bank Group in Malaysia (continued) When thinking about the following aspects of economic and social development in Malaysia, please identify the organization/group that you believe adds the most value in terms of the support it offers the country in this particular area. (Choose only ONE for each area of social/economic development) (Continued) year Infrastructure* FY 2016 FY 2013 Private consulting firms 23.8% 26.2% NGOs 3.3% 6.6% Academia/think tanks (non-profits) 8.8% 1.6% The World Bank Group 14.9% 27.9% Other bilateral/multilateral institutions (ADB, UN, etc.) 12.2% 13.1% Private banking/finance 18.8% 4.9% Other 18.2% 19.7% Women’s economic opportunities FY 2016 FY 2013 Private consulting firms 2.7% NGOs 48.9% 38.3% Academia/think tanks (non-profits) 12.1% 10.0% The World Bank Group 8.8% 11.7% Other bilateral/multilateral institutions (ADB, UN, etc.) 17.6% 21.7% Private banking/finance 1.6% 3.3% Other 8.2% 15.0% Domestic private sector development FY 2016 FY 2013 Private consulting firms 22.7% 22.0% NGOs 4.4% Academia/think tanks (non-profits) 7.7% 5.1% The World Bank Group 12.2% 11.9% Other bilateral/multilateral institutions (ADB, UN, etc.) 6.1% 5.1% Private banking/finance 34.8% 37.3% Other 12.2% 18.6% Trade and exports FY 2016 FY 2013 Private consulting firms 8.8% 8.3% NGOs 1.7% Academia/think tanks (non-profits) 7.7% 6.7% The World Bank Group 18.8% 31.7% Other bilateral/multilateral institutions (ADB, UN, etc.) 17.7% 20.0% Private banking/finance 28.2% 20.0% Other 17.1% 13.3% *Significantly different between FY2016 and FY2013 78 World Bank Group Country Opinion Survey 2016: Malaysia C. Overall Attitudes toward the World Bank Group in Malaysia (continued) When thinking about the following aspects of economic and social development in Malaysia, please identify the organization/group that you believe adds the most value in terms of the support it offers the country in this particular area. (Choose only ONE for each area of social/economic development) (Continued) year Economic growth FY 2016 FY 2013 Private consulting firms 5.9% 4.9% NGOs 2.2% Academia/think tanks (non-profits) 13.4% 8.2% The World Bank Group 37.1% 47.5% Other bilateral/multilateral institutions (ADB, UN, etc.) 7.0% 8.2% Private banking/finance 19.4% 13.1% Other 15.1% 18.0% Public sector governance/reform FY 2016 FY 2013 Private consulting firms 8.6% 10.0% NGOs 14.4% 5.0% Academia/think tanks (non-profits) 15.5% 15.0% The World Bank Group 27.3% 31.7% Other bilateral/multilateral institutions (ADB, UN, etc.) 16.0% 15.0% Private banking/finance 2.1% 6.7% Other 16.0% 16.7% Job creation/employment FY 2016 FY 2013 Private consulting firms 14.0% 17.2% NGOs 3.4% 1.7% Academia/think tanks (non-profits) 15.7% 8.6% The World Bank Group 11.8% 24.1% Other bilateral/multilateral institutions (ADB, UN, etc.) 6.2% 6.9% Private banking/finance 20.2% 15.5% Other 28.7% 25.9% Financial markets FY 2016 FY 2013 Private consulting firms 5.4% 6.8% NGOs .5% Academia/think tanks (non-profits) 3.2% 1.7% The World Bank Group 7.0% 10.2% Other bilateral/multilateral institutions (ADB, UN, etc.) 4.9% 6.8% Private banking/finance 71.4% 59.3% Other 7.6% 15.3% 79 World Bank Group Country Opinion Survey 2016: Malaysia C. Overall Attitudes toward the World Bank Group in Malaysia (continued) When thinking about the following aspects of economic and social development in Malaysia, please identify the organization/group that you believe adds the most value in terms of the support it offers the country in this particular area. (Choose only ONE for each area of social/economic development) (Continued) year Health FY 2016 FY 2013 Private consulting firms 6.5% 13.6% NGOs 22.8% 16.9% Academia/think tanks (non-profits) 10.3% 5.1% The World Bank Group 10.3% 13.6% Other bilateral/multilateral institutions (ADB, UN, etc.) 19.0% 22.0% Private banking/finance 2.7% 1.7% Other 28.3% 27.1% Regional integration FY 2016 FY 2013 Private consulting firms 4.4% 1.7% NGOs 3.3% 3.3% Academia/think tanks (non-profits) 13.2% 8.3% The World Bank Group 16.5% 11.7% Other bilateral/multilateral institutions (ADB, UN, etc.) 43.4% 46.7% Private banking/finance .5% 5.0% Other 18.7% 23.3% Education FY 2016 FY 2013 Private consulting firms 5.4% 6.7% NGOs 11.9% 10.0% Academia/think tanks (non-profits) 44.3% 36.7% The World Bank Group 10.3% 13.3% Other bilateral/multilateral institutions (ADB, UN, etc.) 10.3% 10.0% Private banking/finance 1.1% Other 16.8% 23.3% Social protection FY 2016 FY 2013 Private consulting firms 4.4% 10.0% NGOs 25.6% 16.7% Academia/think tanks (non-profits) 21.1% 13.3% The World Bank Group 17.2% 16.7% Other bilateral/multilateral institutions (ADB, UN, etc.) 6.7% 13.3% Private banking/finance 4.4% 1.7% Other 20.6% 28.3% 80 World Bank Group Country Opinion Survey 2016: Malaysia D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Percentage of Respondents FY 2016 FY 2013 Weekly 5.3% 6.3% Monthly 12.3% 9.5% A few times a year 40.6% 33.3% Rarely 24.1% 31.7% Never 17.6% 19.0% In Malaysia, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) year FY 2016 FY 2013 N Mean SD N Mean SD Are timely* 154 6.66 1.84 54 6.00 2.09 Include appropriate level of stakeholder involvement 145 6.71 1.77 45 5.78 1.96 during preparation* Lead to practical solutions 150 6.53 1.60 Are accessible (well written and easy to understand) 160 7.10 1.77 61 6.91 2.01 Are source of relevant information on global good 162 7.45 1.69 56 7.27 1.97 practices Are adequately disseminated* 158 6.54 2.05 56 5.47 2.40 Are translated enough into local language 126 5.46 2.39 47 5.64 2.41 Are adaptable to Malaysia’s specific development 154 6.41 1.72 51 6.61 2.15 challenges and country circumstances Enhance the dissemination/sharing of Malaysia’s 150 6.61 1.78 development experiences/successes *Significantly different between FY2016 and FY2013 year FY 2016 FY 2013 N Mean SD N Mean SD Overall, how would you rate the technical quality of the 168 6.59 1.85 60 7.24 1.70 World Bank Group's knowledge work and activities?* (1-Very low technical quality, 10-Very high technical quality) *Significantly different between FY2016 and FY2013 year FY 2016 FY 2013 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities 160 7.49 1.44 52 5.99 2.43 make to your country?* (1-Not significant at all, 10-Very significant) *Significantly different between FY2016 and FY2013 year FY 2016 FY 2013 N Mean SD N Mean SD To what extent do you agree that the World Bank Group meets Malaysia’s needs for knowledge 159 6.82 1.71 59 6.12 1.96 services?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY2016 and FY2013 81 World Bank Group Country Opinion Survey 2016: Malaysia G. Communication and Information Sharing Are you aware of the World Bank Group's Access to Information Policies under which the WBG discloses any information in its possession that is not a list of exceptions? Percentage of Respondents FY 2016 FY 2013 Yes 21.1% 21.5% No 78.9% 78.5% Do you use/have used the World Bank Group website? Percentage of Respondents FY 2016 FY 2013 Yes 70.5% 74.2% No 29.5% 25.8% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) year FY 2016 FY 2013 N Mean SD N Mean SD I find the World Bank Group’s websites easy to 139 6.99 1.68 55 6.44 1.86 navigate* I find the information on the World Bank Group’s 136 7.29 1.71 55 6.97 1.83 websites useful When I need information from the World Bank Group I 140 6.26 2.28 59 5.94 2.30 know how to find it The World Bank Group is responsive to my 92 6.91 1.93 34 6.26 2.21 information requests and inquiries *Significantly different between FY2016 and FY2013 82 World Bank Group Country Opinion Survey 2016: Malaysia Appendix E: Indicator Questions as a Function of Exposure to the World Bank Group Which of the following describes most of your exposure to the World Bank Group in Malaysia? (Choose no more than TWO) Indicator Question Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Overall, please rate your impression of the World Bank Group’s 6.58 5.48 6.17 6.46 5.98 6.82 6.15 6.73 6.38 6.10 effectiveness in Malaysia. Overall the World Bank Group currently plays a relevant role in 6.53 5.54 6.02 6.61 6.06 6.66 6.20 6.50 6.33 6.16 Malaysia The World Bank Group’s work is aligned with what I consider 6.66 5.80 6.23 6.69 6.28 6.72 6.35 6.73 6.45 6.40 the development priorities for Malaysia Responsiveness 7.02 6.05 6.63 6.99 6.55 7.19 6.64 7.21 6.94 6.45 Being inclusive 6.99 6.15 6.54 7.08 6.63 7.07 6.70 7.05 6.85 6.64 Openness (sharing data and other information) 7.43 6.40 6.87 7.53 7.03 7.38 6.95 7.90 7.24 7.00 Collaboration with the Government 7.58 6.26 6.91 7.64 6.96 7.70 7.06 7.75 7.28 7.10 Ease of access to the people at the World Bank Group who are 7.12 5.58 6.52 6.99 6.38 7.29 6.50 7.43 6.84 6.49 making decisions important to my work Collaboration with civil society 6.82 5.50 6.26 6.70 6.30 6.75 6.23 7.22 6.50 6.35 Staff accessibility 7.01 5.58 6.51 6.84 6.46 6.97 6.41 7.38 6.81 6.33 Collaboration with the private sector 6.74 5.76 6.17 6.85 6.24 6.91 6.37 6.80 6.68 6.05 Straightforwardness and honesty 7.38 6.12 6.77 7.43 6.96 7.23 6.88 7.62 7.07 7.04 Treating clients and stakeholders in Malaysia with respect 7.61 6.74 7.28 7.55 7.11 7.87 7.21 7.98 7.52 7.15 Being a long-term partner 7.50 6.53 7.04 7.51 7.05 7.60 7.14 7.57 7.24 7.25 The World Bank Group’s knowledge work and activities are adaptable to Malaysia’s specific development challenges and 6.52 5.56 6.09 6.56 6.18 6.56 6.31 6.33 6.22 6.47 country circumstances Overall, how would you rate the technical quality of the World 6.67 5.94 6.38 6.58 6.30 6.84 6.34 6.88 6.53 6.35 Bank Group's knowledge work and activities? Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to your 7.54 6.86 7.27 7.50 7.23 7.70 7.26 7.73 7.49 7.19 country? To what extent do you agree that the World Bank Group meets Malaysia’s needs for knowledge services (e.g., research, 6.82 6.26 6.49 6.91 6.60 6.83 6.59 6.95 6.67 6.68 analysis, data, and technical assistance)? Yellow highlight indicates significant difference between Yes and No means. 83 World Bank Group Country Opinion Survey 2016: Malaysia Appendix F: Malaysia FY 2016 Questionnaire World Bank Group Country Survey FY16 – Malaysia The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Malaysia or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Malaysia, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Malaysia. We would be very grateful, if you could spend 20-25 minutes to fill out the questionnaire. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING MALAYSIA A1. In general would you say that Malaysia is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 84 World Bank Group Country Opinion Survey 2016: Malaysia SECTION A: GENERAL ISSUES FACING MALAYSIA A2. Listed below are a number of economic and social development priorities in Malaysia. Please identify which of the following you consider the most important economic and social development priorities in Malaysia? (Choose no more than FIVE) Social protection (e.g., pensions, targeted social 1 16 Health assistance) 2 Transport (e.g., roads, bridges, transportation) 17 Quality of education Public sector governance/ reform (i.e., government 3 effectiveness, public financial management, public 18 Poverty reduction expenditure, fiscal system reform) 4 Global/regional integration 19 Energy 5 Women’s economic opportunities 20 Cost of living 6 Domestic private sector development 21 Climate change (e.g., mitigation, adaptation) 7 Foreign direct investment 22 Trade and exports 8 Water and sanitation 23 Crime and violence 9 Anti corruption 24 Economic growth 10 Job creation/employment 25 Law and justice (e.g., judicial system) 11 Rural development 26 Regulatory framework 12 Financial markets 27 Natural resource management (e.g., oil, gas, mining) 13 Urban development 28 Disaster management 14 Environmental sustainability 29 Information and communications technology 15 Income inequality A3. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Malaysia? (Choose no more than TWO) 1 Consistent economic growth 2 More reliable social safety net 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Better employment opportunities for young people 11 Better employment opportunities for women 12 Greater equity of fiscal policy 13 Education and training that better ensure job opportunity 14 Better quality public services 15 Other (please specify):_____________________________________ 85 World Bank Group Country Opinion Survey 2016: Malaysia SECTION B: THE WORLD BANK GROUP’S KNOWLEDGE HUB IN MALAYSIA The World Bank Group’s Knowledge Hub recently opened in Malaysia with the following goals: i) to provide analytical and advisory services to the Malaysian government to support Malaysia’s efforts to enter high income status by 2020; ii) to help Malaysia export its successful development experiences to other countries; iii) through the Kuala Lumpur-based teams from the Word Bank Group DEC Research Group and Indicators Group, to carry out new and innovative global research out of the Malaysia office, while at the same time supporting the country's efforts to build its own global research capacity. B1. To what extent do you think Malaysia will benefit from the World Bank Group’s new global knowledge hub in Kuala Lumpur in terms of analytical and advisory services it will receive? 1 2 3 4 5 6 7 8 9 10  To a very To no degree at all Don't know significant degree B2. To what extent will the World Bank Group knowledge hub help Malaysia build its own greater global research capacity? 1 2 3 4 5 6 7 8 9 10  To a very To no degree at all Don't know significant degree B3. To what extent will increasing World Bank Group presence in Malaysia help the country’s efforts to reach high income status by 2020? 1 2 3 4 5 6 7 8 9 10  To a very To no degree at all Don't know significant degree B4. When considering Malaysia’s efforts to enter high income status by 2020, which of the following areas of further knowledge and experience would be of most value to the country? (Choose no more than TWO) 1 Innovation and productivity 2 Education quality 3 Green growth 4 Fiscal stability 5 Infrastructure development 86 World Bank Group Country Opinion Survey 2016: Malaysia SECTION B: THE WORLD BANK GROUP’S KNOWLEDGE HUB IN MALAYSIA B5. To what extent do you believe that the new global knowledge hub will provide opportunity for Malaysia to disseminate and share more broadly its knowledge with developing countries? 1 2 3 4 5 6 7 8 9 10  To a very To no degree at all Don't know significant degree B6. When thinking about how the World Bank Group can better help Malaysia export its knowledge to developing countries, which of the following should the World Bank Group emphasize? (Choose no more than TWO) 1 Sharing Malaysia’s successful practices 2 Identifying and disseminating lessons learned from Malaysia’s development experience 3 Supporting recipient countries to adapt Malaysia’s successful policies to their political and economic context Advancing economic development theory to better understand development processes and how to replicate 4 them 5 Other (please specify): ______________________________________________ B7. Which aspects of Malaysia’s ‘development story’ do you think would be of greatest interest to the following groups of countries… (Choose up to THREE for each column) A. ASEAN B. Developing C. Developing developing countries countries across countries across Asia the globe 1 Fiscal stability    2 Foreign direct investment    3 Integration of women in the workforce    4 Governance    5 Education system    6 Inclusiveness of growth    7 Financial inclusion    8 Other (please specify): ___________________________    87 World Bank Group Country Opinion Survey 2016: Malaysia SECTION C: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP IN MALAYSIA C1. How familiar are you with the work of the World Bank Group in Malaysia? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar C2. Overall, please rate your impression of the World Bank Group’s effectiveness in Malaysia. 1 2 3 4 5 6 7 8 9 10  Not effective at all Very effective Don't know C3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Malaysia achieve the goals identified above? 1 2 3 4 5 6 7 8 9 10  To a very To no degree at all Don't know significant degree To what extent do you agree with the following statements about the World Bank Group’s work in Malaysia? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a C4 1 2 3 4 5 6 7 8 9 10  relevant role in Malaysia The World Bank Group’s work is aligned with what I C5 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Malaysia To what extent is the World Bank Group an effective partner in Malaysia, in terms of each of the following? To no degree at To a very significant Don't all degree know C6 Responsiveness 1 2 3 4 5 6 7 8 9 10  C7 Being inclusive 1 2 3 4 5 6 7 8 9 10  C8 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  C9 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  Ease of access to the people at the World Bank Group C10 1 2 3 4 5 6 7 8 9 10  who are making decisions important to my work C11 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  C12 Staff accessibility 1 2 3 4 5 6 7 8 9 10  C13 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  C14 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in Malaysia with C15 1 2 3 4 5 6 7 8 9 10  respect C16 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  C17 Agenda setting influence 1 2 3 4 5 6 7 8 9 10  88 World Bank Group Country Opinion Survey 2016: Malaysia SECTION C: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP IN MALAYSIA C18. To what extent do you believe that Malaysia receives value for money from the World Bank Group’s Reimbursable Advisory Services (RAS)? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree C19. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Malaysia? (Choose no more than TWO) 1 Too influenced by developed countries 2 Not collaborating enough with stakeholders outside the Government 3 Not enough public disclosure of its work 4 Arrogant in its approach 5 Understaffed 6 Not client focused 7 Not willing to honestly criticize policies and reform efforts in the country 8 Staff too inaccessible 9 Imposing technocratic solutions without regard to political realities 10 World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and procedures) 11 Other (please specify): __________________________________________________ 12 Don’t know C20. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Parliament 6 NGOs 2 Media 7 Youth/university groups 3 Local Government 8 Faith based organizations 4 Private sector 9 Other (please specify): _____________________ 5 Academia/think tanks/research institutes 10 Don’t know 89 World Bank Group Country Opinion Survey 2016: Malaysia SECTION C: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP IN MALAYSIA C21. When thinking about the following aspects of economic and social development in Malaysia, please identify the organization/group that you believe adds the most value in terms of the support it offers the country in this particular area. (Choose only ONE for each area of social/economic development) Other Private Private Academia/ Other The World bilateral/multilateral banking/ consulting NGOs think tanks (Please Bank Group institutions finance firms (nonprofits) list) (ADB, UN, etc.) Law and justice  1       (e.g., judicial system)  2 Urban development        3 Environmental sustainability        4 Regulatory framework        5 Infrastructure       Women’s economic  6       opportunities Domestic private sector  7       development  8 Trade and exports        9 Economic growth       Public sector governance/ reform (i.e., government effectiveness, public  10       financial management, public expenditure, fiscal system reform) Job creation/  11       employment  12 Financial markets        13 Health        14 Regional integration        15 Education       Social protection (e.g.,  16 pensions, targeted social       assistance) 90 World Bank Group Country Opinion Survey 2016: Malaysia SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Malaysia, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree To a very significant Don't at all degree know D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D5 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on global D6 1 2 3 4 5 6 7 8 9 10  good practices D7 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D8 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Malaysia’s specific D9 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances Enhance the dissemination/sharing of D10 Malaysia’s development 1 2 3 4 5 6 7 8 9 10  experiences/successes D11. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality D12. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D13. Overall, to what extent does World Bank Group knowledge influence policy in developing countries? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree D14. To what extent do you agree that the World Bank Group meets Malaysia’s needs for knowledge services (e.g., research, analysis, data, and technical assistance)? 1 2 3 4 5 6 7 8 9 10  Strongly disagree Strongly agree Don't know 91 World Bank Group Country Opinion Survey 2016: Malaysia SECTION E: THE FUTURE ROLE OF THE WORLD BANK GROUP IN MALAYSIA E1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Malaysia? (Choose no more than TWO) 1 Improve the quality of its experts as related to Malaysia’s s pecific challenges 2 Focus primarily on advocacy issues 3 Reach out more to groups outside of government 4 Ensure greater selectivity in its work 5 Provide more adequate data/knowledge/statistics/figures on Malaysia’s economy 6 Offer more innovative financial products 7 Offer more innovative knowledge services 8 Work faster 9 Other (please specify): ______________________________________________ 92 World Bank Group Country Opinion Survey 2016: Malaysia SECTION F: THE WORLD BANK GROUP’S WORK AND ENGAGEMENT IN CLIENT COUNTRIES F1. How familiar are you with the World Bank Group’s work in client countries? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar F2. To what extent is the World Bank Group an effective development partner in client countries, in terms of each of the following… To no To a very Don't degree at significant know all degree 1 Collaboration with government 1 2 3 4 5 6 7 8 9 10  2 Collaboration with other partners 1 2 3 4 5 6 7 8 9 10  3 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  4 Collaboration with private sector 1 2 3 4 5 6 7 8 9 10  5 Accessibility 1 2 3 4 5 6 7 8 9 10  6 Speed 1 2 3 4 5 6 7 8 9 10  7 Flexibility 1 2 3 4 5 6 7 8 9 10  8 Providing influential policy advice 1 2 3 4 5 6 7 8 9 10  9 Being helpful with its implementation support 1 2 3 4 5 6 7 8 9 10  F3. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in client countries? (Choose no more than TWO) 1 Too influenced by developed countries 2 Not exploring alternative policy options 3 Not collaborating enough with stakeholders outside the Government 4 Its advice and strategies do not lend themselves to practical problem solving 5 Not enough public disclosure of its work 6 Arrogant in its approach 7 Not client focused 8 The credibility of its knowledge/data 9 World Bank Group’s processes too complex 10 Not willing to honestly criticize policies and reform efforts in the country 11 Staff too inaccessible 12 Imposing technocratic solutions without regard to political realities 13 World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and procedures) 14 Not aligned with other donors’ work 15 Not aligned with country priorities 16 Not adequately sensitive to political/social realities in client countries 17 Other (please specify): __________________________________________________ 18 Don’t know 93 World Bank Group Country Opinion Survey 2016: Malaysia SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Malaysia? (Choose no more than TWO) Social media (e.g., Facebook, blogs, Twitter, 1 6 International television YouTube, Flickr) 2 International newspapers 7 Local newspapers 3 Local radio 8 Internet 4 International radio 9 Periodicals 5 Local television 10 Other (please specify): ____________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Direct contact with World Bank Group (i.e., face 1 5 World Bank Group’s website to face meetings/discussions) Social media (e.g., Facebook, blogs, Twitter, 2 Mobile phones 6 YouTube, Flickr) World Bank Group’s 3 7 e-Newsletters seminars/workshops/conferences World Bank Group’s publications and other 4 8 Other (please specify): ____________________ written materials G3. How frequently would you like to interact with the World Bank Group’s knowledge hub in Kuala Lumpur? (Select only ONE response) 1 Weekly 2 Monthly 3 A few times a year 4 Only when I’m seeking knowledge/data/etc. Are you aware of the World Bank Group's Access to Information Policies under which the G4 World Bank Group discloses any information in its possession that is not on a list of Yes No exceptions? (If YES please go to Question G5; if NO please go to G6) G5. If yes, from which of the following sources did you learn about the World Bank Group's Access to Information Policies? (Select only ONE response) 1 World Bank Group’s seminars/workshops/conferences 2 World Bank Group’s website 3 World Bank Group’s e-Newsletters 4 News/Media 5 Colleagues/Friends/Peer organizations 6 Other (please specify): _____________________ G6 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., Facebook, blogs, G7 Yes No Twitter, YouTube, and Flickr)? 94 World Bank Group Country Opinion Survey 2016: Malaysia SECTION G: COMMUNICATION AND INFORMATION SHARING Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to G8 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s G9 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., G10 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution When I need information from the World Bank Group I G11 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10  them, etc.) The World Bank Group is responsive to my information G12 1 2 3 4 5 6 7 8 9 10  requests and inquiries 95 World Bank Group Country Opinion Survey 2016: Malaysia SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the Prime Minister 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Regulatory 3 Office of Parliamentarian 13 Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial 4 14 Trade Union Department or Implementation Agency Project Management Unit (PMU) overseeing implementation of project/ 5 15 Faith-Based Group Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Private Foundation 19 Other (please specify): ________________________ 10 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate Change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Which of the following describes most of your exposure to the World Bank Group in Malaysia? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H4. What’s your gender? 1 Female 2 Male H5. Which best represents your geographic location? 1 Greater Kuala Lumpur/Klang Valley 2 Other Thank you for completing the survey! 96