Cost of Identification Systems Model Guidance Note: Assumptions and Methodology © 2018 International Bank for Reconstitution and Development/The World Bank 1818 H Street, NW, Washington, D.C., 20433 Telephone: 202-473-1000; Internet: www.worldbank.org Some Rights Reserved This work is a product of the staff of The World Bank with external contributions. The findings, interpretations, and conclusions expressed in this work do not necessarily reflect the views of The World Bank, its Board of Executive Directors, or the governments they represent. The World Bank does not guarantee the accuracy of the data included in this work. The boundaries, colors, denominations, and other information shown on any map in this work do not imply any judgment on the part of The World Bank concerning the legal status of any territory or the endorsement or acceptance of such boundaries. 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Contents 1.  Cost Model.............................................................................................................................................................1 1.1 Overview...........................................................................................................................................................................................................1 1.1.1 Objectives ..............................................................................................................................................................................................2 1.1.2 Key features .........................................................................................................................................................................................2 1.1.3 Limitations of the reference cost model....................................................................................................................................2 1.2 Methodology.................................................................................................................................................................................................3 1.2.1 User inputs for the cost model......................................................................................................................................................3 1.2.2 Cost categories...................................................................................................................................................................................4 1.2.3 Detailed methodology.....................................................................................................................................................................5 Default Parameters.......................................................................................................................................................................................... 11 2. Annexes .............................................................................................................................................................. 12 2.1 Annex A: Unit Cost Assumptions ....................................................................................................................................................... 12 2.2  Annex B: Default Parameters ............................................................................................................................................................. 15 2.3  Annex C: Detailed Procedure ............................................................................................................................................................ 17 C onte nts i List of Tables Table 1. Detailed Methodology for Enrolment........................................................................................................................................5 Table 2. Detailed Methodology for IEC, Helpdesk, and Training.....................................................................................................7 Table 3. Detailed Methodology for Human Resource..........................................................................................................................8 Table 4. Detailed Methodology for Central IT Infrastructure............................................................................................................9 Table 5. Detailed Methodology for Identity Credential....................................................................................................................10 Table 6. Detailed Methodology for Administration Facilities.........................................................................................................10 Table 7. Detailed Methodology for Software......................................................................................................................................... 11 Table 8. Unit Cost Assumptions................................................................................................................................................................. 12 Table 9. Default Parameters........................................................................................................................................................................ 15 List of Figures Figure 1. Methodology for Cost Model.......................................................................................................................................................1 Figure 2. Features of Cost Model................................................................................................................................................................2 Figure 3. Flowchart for Enrolment............................................................................................................................................................ 17 Figure 4. Flowchart for IEC, Helpdesk, and Training......................................................................................................................... 17 Figure 6. Flowchart for Central IT Infrastructure................................................................................................................................ 17 Figure 5. Flowchart for Human Resource.............................................................................................................................................. 17 Figure 7. Flowchart for Identity Credential........................................................................................................................................... 17 Figure 8. Flowchart for Facility Cost....................................................................................................................................................... 17 Figure 9. Flowchart for Software.............................................................................................................................................................. 17 ii C O S T O F I D EN T I F I CATIO N SYS TEM S : M O D EL G U IDANCE NOT E 1.  Cost Model The learnings from the cross-country study have been used to develop a reference cost model that incorporates the global best practices for procurement, implementation, and sustainability of digital ID systems adopted by different countries. This reference model is designed to assist in economic evaluation of costs associated with the different ID system design choices (e.g., issuing a chip-based ID card vs. a paper-based ID, short enrolment period vs. a long enrolment period, fingerprint biometric technology vs. multi-modal biometric technology, and so on). 1.1 Overview The reference cost model estimates the expected cost of developing and sustaining a national ID system in a number of different scenarios. Figure 1 summarizes the high-level approach adopted to prepare the model. Figure 1. Methodology for Cost Model 1 2 Identify features and Define objectives of functionalities required cost model in cost model 4 3 Break down cost categories Based on study of national identity into cost elements programs identify major cost categories 5 6 Prepare logic to estimate Define assumptions and identify cost elements variables required for estimation 8 7 Simplify the Excel model and add Assess the robustness of logic by features to make it user friendly varying the inputs to simulate many scenarios 1.   C ost M od e l 1 1.1.1 Objectives The reference cost model seeks to estimate cost ranges for a national ID system in different scenarios, which countries could use to evaluate the expected cost of developing such ID systems. 1.1.2 Key features The features of the reference cost model are shown in Figure 2. 1.1.3 Limitations of the reference cost model Figure 2. Features of Cost Model Feature 1 Feature 2 Feature 3 Feature 4 Estimates cost A simple user input- Supports side-by-side Allows user to manually associated with driven model (Excel- comparison of cost adjust variables to refine developing and based), where the user estimates generated from the model to incorporate sustaining a national identity can select from different multiple scenarios, country-specific system under different options for a number of thereby allowing the user variations to increase design choices. design choices and a clear view of the impact the accuracy of generate corresponding of different design estimation. estimates. choices on the overall cost of the program. ßßThe cost estimation for implementation of the national ID system with a particular set of design choices are indicative only, and may be influenced by certain parameters that are not included in the cost estimation due to inability to assess the impact of such variables accurately. ßßThe cost estimation is for a green field implementation and does not include the cost of technical and physical infrastructure that may already be available with the ID agency. ßßCost of raising capital is not included in the cost estimation. This may increase the cost of the program. ßßThe model does not optimize the resource allocation most effectively. In reality, human resources and physical and technical infrastructure can be further optimized to reduce the program cost. ßßAll the estimations are done in U.S. dollars (USD), and countries should use appropriate projection of exchange rates to estimate costs in local currency units. ßßTotal cost of the program may significantly change with the procurement strategy adopted. A country with limited technical expertise may procure more services from large systems integration/ managed service provider (SI/MSP), which may result in an increase in the total project cost. Apart from available expertise in the form of human resources, risks associated with the country (political/ financial), the bidding process (open/close), and tax laws affect overall estimation of program costs. 2 C O S T O F I D EN T I F I CATIO N SYS TEM S : M O D EL G U IDANCE NOT E As most of these situations cannot be parameterized for each country, the model will not be able to account for impact in overall cost due to such variations. Hence, it has been assumed that the country under consideration will have a competitive bidding procedure that will help market forces strongly influence price discovery with payment terms that could mitigate political and financial risk and avoid padding of costs by SI. Taxes are not included in the cost estimation and should be added separately as per country-specific tax laws. 1.2 Methodology A detailed cost estimation methodology for each of the above categories and how it can be used to adequately project costs for a ‘green field’ ID system based on prevailing country characteristics and design choices selected by a government is elaborated in the Reference Cost Model tool (this can be accessed by contacting the World Bank ID4D Group). The section below briefly outlines the capabilities and design features of the cost model: 1.2.1 User inputs for the cost model The cost model has three primary data input categories: ßßKey design choices ßßCountry characteristics ßßPredefined variables 1.2.1.1 Key design choices From the evidence gathered through the cross-country study, there are five specific design choices that demonstrated the greatest impact on the overall program cost. In broad terms, the impact was visible across both the start-up phase and steady state of their ID systems, to varying degrees across countries. These design choices are mandatory variables for the model. The five design choices are as follows: ßßChoice of biometrics ßßChoice of credentials ßßEnrolment timelines ßßNumber of biographic fields ßßLinkage with civil registration 1.2.1.2 Country characteristics Defining the individual country characteristics is critical for the reference cost model to provide reasonable cost estimations. The country characteristics that have a high impact in costs are included as mandatory parameters in the cost model. They include: ßßPopulation ßßAverage population growth rate ßßAverage birth rate ßßPercentage of rural population ßßGNI per capita USD PPP, 2016 ßßNumber of regions/provinces ßßNumber of districts/municipalities 1.   C ost M od e l 3 1.2.1.3 Predefined variables To keep the cost estimation customizable as per different country scenarios and amendable to future modification, a number of parameters/coefficients are defined and listed separately. These values were predefined on the basis of industry experience, interaction with experts, and learnings from various global study reports. Though these inputs are not essential to be modified in the cost model, it is recommended that a user refine these values in order to get more accurate estimations for the country. These predefined variables are further divided into three categories: ßßUnit cost variables: This outlines all the assumed unit costs of various elements required for estimating capital and recurring costs—e.g., the cost of software systems and enrolment kit components, expenses related to office facilities, and so on. The unit cost of these components varies from country to country because of many factors, such as location of manufacturer and buyer, key SLAs, functional and technical requirements, procurement strategy, local country taxes, etc. Hence, these values may be refined by the user to represent actual costs in the country under consideration. ßßThe detailed unit cost assumptions used in the cost model are mentioned in Annex B. ßßHuman resource costs: This outlines wage levels on the basis of a three-tier organizational structure (popularly observed across countries). As discussed in earlier sections of this report, the human resource cost is a significant component in the ID system. Hence, it becomes essential that the organization structure in the model depicts a realistic scenario for estimating human resource requirements and wages. ßßDefault parameters: This outlines a number of standard parameters used in formulae for estimating costs across categories. This provides flexibility to the user to customize formulae as per country characteristics, for instance, the percentage of people using call center facilities to register grievances, the percentage of the population to be enrolled by employing mobile enrolment stations, etc. The default parameters for the cost model for each cost category are mentioned in Annex B. It must be noted that cost estimations provided by the model are indicative and merely a reference guideline for governments planning a national ID system. Actual implementation costing with a similar set of design choices may result in variation from the model output cost due to different on-ground realities and country characteristics. 1.2.2 Cost categories For the purpose of cost estimations across key program components, the ID life cycle is divided into seven core categories. Cumulatively, these address most of a national ID system’s implementation cost. The seven categories are as follows: ßßEnrolment ßßHuman resource ßßSoftware development ßßIEC, helpdesk, training, and capacity building ßßAdministration facilities ßßIdentity credentials ßßCentral IT infrastructure: data center and disaster recovery 4 C O S T O F I D EN T I F I CATIO N SYS TEM S : M O D EL G U IDANCE NOT E As discussed in earlier sections, the implementation of a foundational national ID system can be divided into two phases: ßßThe start-up phase, which includes activities such as planning and designing the national ID program, developing the ID system, nationwide roll-out of the program and enrolment of 90 percent of the eligible population. ßßThe steady state phase, which includes activities such as enrolment of new population into the system to increase or maintain ID coverage, maintenance of the ID database, resolution of citizen grievances (replacing old credential, renewing data fields, etc.) and authentication of individual identity. The subsequent sections elaborate the cost estimation methodology for each of these cost categories. The methodology is divided into the following headers: ßßCategory description—this is a summarized description of the cost category ßßCost items included—this outlines the descriptions of various cost components that are included in the estimation of capital and operational costs ßßKey inputs required—this outlines the descriptions of category-wise inputs necessary to perform cost calculations ßßHigh level methodology—this outlines the description of major steps involved in cost estimations ßßKey assumptions—this outlines the description of key assumptions made to estimate costs ßßDetailed methodology diagram—this contains the detailed methodology flow chart 1.2.3 Detailed methodology Table 1 through Table 7 show each cost category with detailed methodology. The figures for major steps followed can be found in Annex A. Table 1. Detailed Methodology for Enrolment Cost Category: Enrolment Category Description Estimation of Expenditure for Enrolment of Residents/Citizens in National ID Program Cost Items Capital Expenditure Enrolment kits ßß Included Replacement of enrolment kit due to technology refresh cycle ßß Enrolment station setup cost ßß Vehicle for mobile enrolment stations ßß Operating Expenditure Maintenance of enrolment kit ßß Maintenance of enrolment stations ßß Facility and utility expenditure ßß Maintenance and operating expenditure for mobile enrolment vehicles ßß Key Inputs Key Design Choices Enrolment timeline ßß Required Choice of biometrics ßß Number of biographic fields ßß Linkage with civil registration department ßß Eligible population for enrolment ßß (continued) 1.   C ost M od e l 5 Table 1. Continued Cost Category: Enrolment Category Description Estimation of Expenditure for Enrolment of Residents/Citizens in National ID Program Key Inputs Country Characteristics Population ßß Required Population growth rate ßß Birth rate ßß Rural population ßß Other variables Working hours per year ßß Efficiency of enrolment stations (mobile and fixed) ßß High-Level Estimation of per person enrolment time ßß Methodology Estimation of enrolment stations required for only new enrolments ßß Estimation of additional enrolment stations required for helpdesk queries ßß Estimation of additional enrolment stations required for mandatory biometric data update requests ßß Key Population estimation: Population growth rate is projected for upcoming years using the average ßß Assumptions population growth rate (input). Similarly, number of births each year is estimated using the average birth rate (input). To estimate the year-on-year volume of enrolments, normal distribution curve is followed during ßß enrolment phase and birth rate is considered during steady state. Efficiency of mobile enrolment station is considered lower then fixed enrolment station. Mobile ßß enrolment stations will be required to enrol population residing in remote areas or disabled people. Tech refresh of enrolment kits is kept as 4 years. Although it can be changed in input assumptions. ßß To estimate the volume of mandatory biometric update requests, birth rate is considered. ßß During start-up phase as well as steady state phase each district will have minimum one active ßß enrolment station. Mobile enrolment stations will use a vehicle to conduct enrolments; per two enrolment stations ßß one vehicle will be procured to facilitate the same. Detailed See Annex, page 18. Methodology Flow Chart 6 C O S T O F I D EN T I F I CATIO N SYS TEM S : M O D EL G U IDANCE NOT E Table 2. Detailed Methodology for IEC, Helpdesk, and Training Cost Category: IEC, Helpdesk, Training, and Capacity Building Category Description Estimation of Expenditure on IEC, Helpdesk, Training, and Capacity Building Exercise Cost Items Capital Expenditure Training material development costs, such as training modules, video ßß Included lecture, pamphlets, information booklets, tutor’s notes, assessment modules Operating Expenditure Facility cost for training ßß Tutor cost ßß Trainee allowances and certification cost ßß Outsourcing cost of call center and online complaint portal ßß IEC cost ßß Key Inputs Key Design Choices Required Country Characteristics Per person IEC cost ßß Other Variables No. of service providers ßß Percentage of people require helpdesk ßß High-Level 1. Helpdesk cost Methodology ßß Estimation of total helpdesk request volume at enrolment stations, call center, and online portal Estimation of efforts required to resolve the request at enrolment station ßß Estimation of time required to resolve the request through call center and online portal ßß 2. Training and capacity building cost Estimation of annual trainees for training and capacity building exercise (trainees will be ßß operators, service provider agencies employees, and ID agency employees) Estimation of total batches required for training ßß Estimation of per batch training cost ßß 3. IEC cost Estimation of IEC cost using per person IEC cost ßß Key Time taken per query/grievance resolution is equal to enrolment time. ßß Assumptions Residents have three options (online portal, call center, and enrolment station) to register their ßß query/complaints. Number of enrolment stations are increased to accommodate these requests and the cost for same is estimated in enrolment category. Call center and online portal will be outsourced to third party. Payment will be made on the basis ßß of number of agent hours required. Apart from this variable cost, annual fixed cost for toll free no. and associated services will be charged. Initially enrolment operator, ID agency employee, and service provider agency will be given a ßß 2-day training in batch of 15 people. Post that, each year 25% of the employees will participate in refresher trainings annually. IEC (citizen engagement) activities will be conducted by third party on the outcome base model ßß (per enrolled person cost). IEC cost per person during steady state will reduce to 25% as compared to enrolment phase cost. ßß Detailed See Annex, page 19. Methodology Flow Chart 1.   C ost M od e l 7 Table 3. Detailed Methodology for Human Resource Cost Category: Human Resource Category Estimation of Expenditure on Human Resource (Salary and Allowances) Required Description to Implement ID Program Cost Items Capital Expenditure Included Operating Expenditure Salary ßß Allowance ßß One time hiring cost ßß Key Inputs Key Design Choices Linkage with civil registration department ßß Required Requirement of regional and district level offices ßß Country Characteristics GNI per capita ßß Other Variables Number of operators required at one enrolment station ßß Organization structure—level wise resources ßß Hiring cost as percent of human resource cost ßß High-Level Estimation of human resource requirement at headquarters ßß Methodology Estimation of human resource requirement at regional and district level ßß Estimation of salary and allowance ßß Key A three-tier organization structure is considered—headquarters, regional/province offices, and ßß Assumptions district offices. Enrolment operators are considered as part of district level office. Type of offices and number of offices required are user inputs. As benchmark salary, wage estimates of Bureau of Labor statistics (USA) is considered; this value ßß is then multiplied with ratio of per capita income for selected country and USA to estimate the wage levels for selected country. Additional allowances have also been included in the salary as per resource experience and skill set. Detailed See Annex, page 20. Methodology Flow Chart 8 C O S T O F I D EN T I F I CATIO N SYS TEM S : M O D EL G U IDANCE NOT E Table 4. Detailed Methodology for Central IT Infrastructure Cost Category: Central IT Category Description Estimation of Expenditure on Data Center and Disaster Recovery Site Cost Items Capital Expenditure Setup cost ßß Included Hardware cost ßß Operating Expenditure Hardware maintenance cost ßß Facility maintenance cost ßß Key Inputs Key Design Choices Enrolment timeline ßß Required Number of biometric fields ßß Number of demographic fields ßß Country Characteristics Other Variables Preferred biometric for authentication ßß Per agency per person per year authentication request ßß Capacity of servers ßß High-Level Estimation of server requirements (web server, database server, and application server) ßß Methodology Estimation of data storage requirements ßß Key Peak load factor is considered as double of average workload. ßß Assumptions Storage disk utilization is considered as 50%. ßß Disaster recovery is same as data center capacity. ßß Detailed See Annex, page 21. Methodology Flow Chart 1.   C ost M od e l 9 Table 5. Detailed Methodology for Identity Credential Cost Category: Identity Credential Category Description Estimation of Expenditure on Identity Credential Cost Items Capital Expenditure Included Operating Expenditure Cost of identity credential including delivery cost ßß Key Inputs Key Design Choices Type of identity credential ßß Required Country Characteristics Credential delivery cost ßß Other Variables High-Level Estimation of annual new identity credential requirement ßß Methodology Estimation of annual identity credential requirement due to lost or damage of old card ßß Estimation of per identity credential cost as per credential features ßß Key Total cost of identity credential = cost of material + cost of associate technology (chip based, ßß Assumptions barcode, mag strip) + cost of printing + cost of security feature + cost of delivery Detailed See Annex, page 22. Methodology Flow Chart Table 6. Detailed Methodology for Administration Facilities Cost Category: Administration Facilities Category Description Estimation of Expenditure on Office Premises Used for Administration Cost Items Capital Expenditure Office setup cost ßß Included Work station setup cost ßß Operating Expenditure Rent for office space ßß Office consumables and utilities costs ßß Office maintenance cost ßß Key Inputs Key Design Choices Linkage with CRVS ßß Required Country Characteristics Number of offices required ßß Other Variables Cost of setting up office ßß Cost of office maintenance and utilities ßß High-Level Estimation of total office setup cost and workstation cost ßß Methodology Estimation of operating expenditure using per sq. ft. maintenance, repair, and utilities and ßß cleaning cost Key Office at three levels are assumed (headquarters, province/regional level, and district level). ßß Assumptions Office spaces are taken on annual lease. ßß Detailed See Annex, page 23. Methodology Flow Chart 10 C O S T O F I D EN T I F I CATIO N SYS TEM S : M O D EL G U IDANCE NOT E Table 7. Detailed Methodology for Software Cost Category: Software Category Description Estimation of Expenditure on Software Development/Procurement and Maintenance Cost Items Capital Expenditure Development/procurement of various software required for national ID ßß Included implementation Operating Expenditure Software AMC ßß Deduplication ßß Human resource cost for manual checking ßß Key Inputs Key Design Choices Choice of biometrics ßß Required Country Characteristics Other Variables 1. AMC cost as % of development cost 2. % of cases require manual checking 3. Per deduplication cost High-Level Identification of software required for national identity system implementation ßß Methodology Estimation of identified software cost ßß Estimation of human resource requirement for manual checking ßß Key The system software as well as data center software have been included in this category. ßß Assumptions Application software will be procured/developed from/by third party. ßß Deduplication will be done using third-party algorithms. The third-party ABIS provider will ßß charge ID agency on per deduplication basis. Deduplication will be done using composite biometrics, if more than one biometric is being ßß captured. By default AMC cost is taken as 25% of the software development cost. ßß Detailed See Annex, page 24. Methodology Flow Chart Default Parameters Table 8 depicts the unit cost assumptions taken in the cost model. The cost of the item/service can be varied in the model in the Unit Cost Assumptions sheet. 1.   C ost M od e l 11 2. Annexes 2.1 Annex A: Unit Cost Assumptions Table 8. Unit Cost Assumptions Name of the Item/Service Description Computer/Laptop Mobile/Tablet Camera/Webcam Multifunction Printer Power Backup Finger Print Scanner—One Finger Finger Print Scanner—Slab Scanner Greenbit DactyScan84C Iris Scanner—One Iris Scanner—Two I Scan 2 from Cross Match Signature Pad GPS Dongle Additional Screen Voice Recording Device Case for Kit Annual Operating Expenditure per Enrolment Station Cost of utilities (electricity, water, Internet), rent for space, maintenance of devices and space, etc. Enrolment Station Setup Cost Setup cost includes cabling cost, electricity fitting cost, furniture cost, banner cost, first aid kit, etc. Cost per Hour for Outsourcing Call Center This includes cost of agent, call center management, and other call center related expenditures Toll Free Number Annual Cost Cost of acquiring and managing toll free number Training Modules Cost Training modules will be required for training and capacity building activities for ID agency staff. This cost includes cost of video modules, pamphlets, assessment modules, information booklets, teacher’s notes, etc. Per Batch Training Cost Cost for training batch of 15 people. This includes cost of space, equipment, stationery, snacks, tutor fee, certification, and allowance to trainees. Enrolment Client and Server Data Synchronization Software 12 C O S T O F I D EN T I F I CATIO N SYS TEM S : M O D EL G U IDANCE NOT E Name of the Item/Service Description Data Validation Tool CRM Tool Verification Client and Server Notification System Identity and Access Management System Portal Fraud Detection System Report System Cost per Deduplication (for first biometric) Add on Deduplication Cost for Additional Biometric Per Person Work Station Setup Cost Cost of associated technical infrastructure, i.e., laptop, landline, stationery, etc. Per sq. ft. Office Setup Cost Cost of office setup Per Person per Year Operating Expenditure Stationery, snacks, etc. Per sq. ft. Office Operating Expenditure Cost of electricity, Internet, security, cleaning, admin., etc., per year Office Rent per sq. ft. Cost of Identity Credential Components 1D Barcode 2D Barcode Contact Chip Type of chip Contactless Chip Type of chip Dual Interface Chip Type of chip Hybrid Chip Type of chip Mag Strip Paper Type of credential material PVC Type of credential material PC Type of credential material PET Type of credential material Teslin Type of credential material Composite (PC+PVC) Type of credential material Thermal Printing Printing on PVC and Equivalent Printing on PVC and Equivalent Smart Cards Level 1 (overt) Security feature Level 2 (covert) Security feature (continued) 2.1 Anne x A: Un it C ost As s um pti ons 13 Table 8. Continued Name of the Item/Service Description Level 3 (forensic) Security feature Credential Delivery Cost Cost of delivering credential to resident Data Center Site Operating Cost Security, space, site management, maintenance, WAN, etc. Data Center Site Installation Cost Web Server Cost Dell PowerEdge R730, 16 core, 2U Application Server Cost Dell PowerEdge R740, 16 core, 2U Database Server Cost Dell PowerEdge R940, 16 core, 3U Disk Aarray EMC VNX series, 10 TB Load Balancer Radware Unified Threat Management Fortigate One Time Password Hardware Gemalto SAN Switch Brocade 6520, 48 Port Fibre Core Switch NetApp FAS6200, 1.5 u Tape Library NetAPP NAS Tandberg Middleware Software and Firewalls E.g., JBOSS Database Software E.g., Postgresql Biometric Verification Tool Custom developed Demographic Verification Tool Custom developed Caching Software E.g., MemCache Clustering Software E.g., Apache Mesos Replication Software E.g., Postgresql, Storage volume replication VM Software E.g., VMWare Vehicle for Mobile Enrolment E.g., Jeep 14 C O S T O F I D EN T I F I CATIO N SYS TEM S : M O D EL G U IDANCE NOT E 2.2  Annex B: Default Parameters Table 9. Default Parameters Cost Parameter Description Category Target coverage during enrolment phase % eligible population Working hours per day Working days per year Enrolment Fixed enrolment station working efficiency Mobile enrolment station working efficiency % of rural population require mobile enrolment The % of rural population which will require mobile station enrolment stations. Kindly note that this is % of rural population, not entire population. Mandatory biometric update requirement If upon turning to certain age, residents are required to update their biometric data then 1, else 0 No of employee at each station Operator and verifier Hiring cost % of total annual compensation Inflation Average inflation for US$ % of people require helpdesk Out of total enrolled population these many people will require helpdesk for issue resolution each year Out of these people, % of people registering/ Human Resources resolving complain through call centre % of people registering/resolving complain through Rest of the people will use online portal for issue visit to enrolment station resolution Number of operators that will be trained Higher number of people will be trained for enrolment Total number of service provider agencies Out of all the deduplication requests, these many requests will require manual checking Per agency number of operators who require training Per person IEC expenditure during enrolment Per person expenditure for IEC campaigns for phase whole enrolment period. During steady state this amount is reduced to 25%. Software AMC cost As percentage of cost of software development Software Request require manual deduplication Out of all the deduplication requests, these many requests will require manual checking Per manual deduplication time (in minutes) Time taken per quality check Minutes (continued) 2.2   Anne x B: De fau lt Par ame te rs 15 Table 9. Continued Cost Parameter Description Category Headquarter space requirements Sq. ft. Facility Regional office space requirements Sq. ft. Cost District office space requirement Sq. ft. ID to be issued Due to lost or damage Per agency per person per year authentication Used to estimate the authentication volume requests Preferred biometric for authentication 0 = no biometric authentication, 1 = fingerprints, 2 = iris, 3 = voice, 4 = face Preferred biometric for deduplication 1 = fingerprints, 2 = iris, 3 = voice, 4 = face Per person raw data size In KB (including data update requests) Per person minutiae size In KB Capacity of DR as compared to DC Storage disk minimum size In tb Number of core in webserver Central IT Number of core in database server Number of core in application server Hardware AMC As % of total cost of hardware Web server capacity (no. of request per second per core) Application server capacity (number of requests 1 request is equivalent to one fingerprint per core per second) authentication request Data base server capacity (number of requests per core per second) Fingerprint deduplication matches per core per For two finger biometric deduplication second Iris deduplication matches per core per second Face deduplication matches per core per second Voice deduplication per core per second Reduction in infrastructure cost due to shared infra IF CRVS and ID agency are sharing infrastructure, Linkages then infrastructure will be reduced by this % CRVS Reduction in human resources cost due to shared IF CRVS and ID agency are sharing human human resource resources then infrastructure will be reduced by this % 16 C O S T O F I D EN T I F I CATIO N SYS TEM S : M O D EL G U IDANCE NOT E 2.3  Annex C: Detailed Procedure 2.3   Anne x C: De taile d P ro ce d ur e 17 Figure 3. Flowchart for Enrolment 18 C O ST O F I D ENTIFICATIO N SYS TEM S : MO DEL G UIDANCE NOT E Figure 4. Flowchart for IEC, Helpdesk, and Training 2 . 3   A N N EX C : D ETA ILED P RO C ED URE 19 Figure 5. Flowchart for Human Resource 20 C O ST O F I D ENTIFICATIO N SYS TEM S : MO DEL G UIDANCE NOT E Figure 6. Flowchart for Central IT Infrastructure 2 . 3   A N N EX C : D ETA ILED P RO C ED URE 21 Figure 7. Flowchart for Identity Credential 22 C O ST O F I D ENTIFICATIO N SYS TEM S : MO DEL G UIDANCE NOT E Figure 8. Flowchart for Facility Cost 2 . 3   A N N EX C : D ETA ILED P RO C ED URE 23 Figure 9. Flowchart for Software 24 C O ST O F I D ENTIFICATIO N SYS TEM S : MO DEL G UIDANCE NOT E id4d.worldbank.org