88031 Angola Country Opinion Survey Report (July 2012 - June 2013) The World Bank Angola Country Survey 2012 Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................5 IV. General Issues facing Angola .....................................................10 V. Overall Attitudes toward the World Bank .................................14 VI. Sectoral Effectiveness................................................................20 VII. World Bank Knowledge and Instruments ..................................24 VIII. How the World Bank Operates ..................................................33 IX. The Future Role of the World Bank in Angola ............................36 X. Communication and Openness..................................................38 XI. Appendices ................................................................................43 2 The World Bank Angola Country Survey 2012 I. Objectives This survey was designed to achieve the following objectives:  Assist the World Bank in gaining a better understanding of how stakeholders in Angola perceive the Bank;  Obtain systematic feedback from stakeholders in Angola regarding:  Their views regarding the general environment in Angola;  Their overall attitudes toward the World Bank in Angola;  Overall impressions of the World Bank ’s effectiveness and results, knowledge and research, and communication and information sharing in Angola; and  Perceptions of the World Bank’s future role in Angola.  Use data to help inform the Angola country team’s strategy. II. Methodology In March-June 2012, 584 stakeholders of the World Bank in Angola were invited to provide their opinions on the Bank’s assistance to the country by participating in a country survey. Participants in the survey were drawn from among the office of the President; the office of the Prime Minister; the office of a Minister; the office of a Parliamentarian; employees of a ministry, ministerial department, or implementation agency; consultants/contractors working on World Bank-supported projects/programs; project management units (PMUs) overseeing implementation of a project; local government officials or staff; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community-based organizations (CBOs); the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; and the judiciary branch. A total of 119 stakeholders participated in the country survey (20%). Respondents received questionnaires via courier, post or email and returned them accordingly. Respondents were asked about: general issues facing Angola; their overall attitudes toward the Bank; the World Bank’s effectiveness and results; the Bank’s knowledge; working with the World Bank; the Bank’s future role in Angola; and the Bank’s communication and information sharing in Angola. Every country that engages in the Country Survey must include specific indicator questions that will be aggregated for the World Bank’s annual Corporate Scorecard. These questions are identified throughout the survey report. A. General Issues facing Angola: Respondents were asked to indicate whether Angola is headed in the right direction, what they thought were the top three most important development priorities, and which areas would contribute most to reducing poverty and generating economic growth in Angola. 3 The World Bank Angola Country Survey 2012 II. Methodology (continued) B. Overall Attitudes toward the World Bank: Respondents were asked to rate their familiarity with the World Bank, the Bank’s effectiveness in Angola, the extent to which the Bank meets Angola’s needs for knowledge services and financial instruments, and the extent to which the Bank should seek or does seek to influence the global development agenda. Respondents were also asked to rate their agreement with various statements regarding the Bank’s work and the extent to which the Bank is an effective development partner. Furthermore, respondents were asked to indicate the sectoral areas on which it would be most productive for the Bank to focus its resources, the Bank’s greatest values and greatest weaknesses in its work, the most and least effective instruments in helping to reduce poverty in Angola, with which groups the Bank should collaborate more, and to what reasons respondents attributed failed or slow reform efforts. C. World Bank Effectiveness and Results: Respondents were asked to rate the extent to which the Bank’s work helps achieve sustainable development results in Angola, and the Bank’s level of effectiveness across thirty-five development areas, such as economic growth, public sector governance, basic infrastructure, social protection, and others. D. The World Bank’s Knowledge: Respondents were asked to indicate the areas on which the Bank should focus its research efforts, and to rate the effectiveness and quality of the Bank’s knowledge/research, including how significant of a contribution it makes to development results, its technical quality, and the Bank’s effectiveness at providing linkage to non-Bank expertise. E. Working with the World Bank: Respondents were asked to rate their level of agreement with a series of statements regarding working with the Bank, such as the World Bank ’s “Safeguard Policy” requirements being reasonable, the Bank imposing reasonable conditions on its lending, disbursing funds promptly, and increasing Angola’s institutional capacity. F. The Future Role of the World Bank in Angola: Respondents were asked to rate how significant a role the Bank should play in Angola’s development in the near future, and to indicate what the Bank should do to make itself of greater value in Angola. G. Communication and Information Sharing: Respondents were asked to indicate where they get information about economic and social development issues, how they prefer to receive information from the Bank, their access to the Internet, and their usage and evaluation of the Bank’s websites. Respondents were asked about their awareness of the Bank’s Access to Information policy, past information requests from the Bank, and their level of agreement that they use more data from the World Bank as a result of the Bank’s Open Data policy. Respondents were also asked to indicate their level of agreement that they know how to find information from the Bank and that the Bank is responsive to information requests. H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the World Bank, their exposure to the Bank in Angola, and their geographic location. When possible, responses from respondents completing this year’s country survey were compared to responses from the 103 respondents (22% response rate) who completed the country survey in FY 2009. Notations and/or charts are included when these comparisons were possible. 4 The World Bank Angola Country Survey 2012 III. Demographics of the Sample Current Position  For further analyses, the small number of respondents from the office of the President and the office of the Prime Minister were combined with respondents from the office of Minister; respondents from multilateral agencies were combined with those from bilateral agencies; respondents from the financial sector and private banks were combined with those from private sector organizations; and the few respondents from the office of Parliamentarian, local government, independent government institutions, and the judiciary branch were included in the “Other” category. Note that respondents from NGOs, community based organizations, private foundations, and faith-based groups were combined under the “CSO” category. There were no respondents from PMUs and trade unions. Percentage of Respondents (N=119) NGO 23% Employee of Ministry/ Ministerial Department/ Implementation Agency 13% Private sector organization 11% Consultant/ Contractor on Bank Supported Project 8% Media 8% Other 6% Community Based Organization 5% Academia/ Research institute/ Think tank 5% Financial sector/Private bank 4% Bilateral agency 3% Office of the President, Prime Minister 3% Office of Minister 3% Faith-based group 3% Office of Parliamentarian 2% Local Government office or staff 2% Independent Government Institution 2% Multilateral agency 1% Private foundation 1% Judiciary branch 1% “Which of the following best describes your current position?” (Respondents chose from a list.) 5 The World Bank Angola Country Survey 2012 III. Demographics of the Sample (continued) Area of Primary Specialization Percentage of Respondents (N=116) Other 15% Poverty reduction 10% Agricultural development 9% Education 7% Law and justice 6% Public sector governance 5% Rural development 5% Domestic private sector development 4% Financial markets 4% Health 4% Monitoring and evaluation 3% Public financial management 3% Urban development 3% Global information and communications technology 3% Natural resource management 3% Basic infrastructure 2% Economic growth 2% Equality of opportunity 2% Global integration 2% Trade and exports 2% Water and sanitation 2% Communicable/non-communicable disease 1% Energy 1% Foreign direct investment 1% Gender 1% Labor markets/job creation/employment 1% “Please identify the primary specialization of your work.” (Respondents chose from a list.) 6 The World Bank Angola Country Survey 2012 III. Demographics of the Sample (continued) Geographic Location  The vast majority of respondents indicated that they were located in Luanda. Because of the small number of respondents from Benguela, they were included in the “Other” category for all further analyses. Note that there were no respondents from Huambo.  Responses across both geographic locations for all country survey questions can be found in the Appendix C (see page 79). Only significant differences between geographic locations in response to indicator questions will be discussed in the body of this report. Percentage of Respondents (N=107) Luanda 77% Other 20% Benguela 4% “Which best represents your geographic location?” (Respondents chose from a list.) 7 The World Bank Angola Country Survey 2012 III. Demographics of the Sample (continued) Collaboration with and Exposure to the World Bank  Differences in responses to the indicator questions, based on levels of collaboration and exposure to the World Bank in Angola, can be found in the Appendix E (see page 100). Please note that where these two factors appear to have a significant relationship with overall views of the Bank, it is highlighted in yellow in that table. Percentage of Respondents (N=119) Yes 27% No 73% "Currently, do you professionally collaborate/work with the World Bank in your country?” Percentage of Respondents (N=107) Use World Bank reports/data 48% Observer (i.e., follow in media, discuss in informal 43% conversations, etc.) Engage in World Bank related/sponsored events/ 34% activities Collaborate as part of my professional duties 20% Use World Bank website for information, data, 20% research, etc. “Which of the following describes most of your exposure to the World Bank in Angola? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 8 The World Bank Angola Country Survey 2012 III. Demographics of the Sample (continued) Familiarity with the World Bank  Across all respondents, familiarity with the World Bank received a mean rating of 4.8; this was statistically similar to the mean ratings received in the FY ’0 9 country survey (4.8).  It should be noted that respondents’ ratings of familiarity with the Bank were significantly, strongly correlated with their perceptions of the Bank’s overall effectiveness in Angola and the Bank’s ability to help achieve sustainable development results; respondents’ ratings of familiarity with the Bank were also significantly, moderately correlated with their perceptions of the Bank’s relevance to Angola’s development. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 4.8 Consultant/ Contractor on Bank project 6.7 Office of President/ Prime Minister/ 6.4 Minister Bilateral/ Multilateral Agency 6.4 Employee of Ministry/ Ministerial 4.9 Department/ Implementation Agency CSO 4.6 Media 4.5 Other 4.4 Academia/ Research institute/ Think tank 4.2 Private sector/ Financial sector/ Private 4.1 bank “How familiar are you with the work of the World Bank in Angola on a ten -point scale?" (1 - "Not familiar at all", 10 - "Extremely familiar") 9 The World Bank Angola Country Survey 2012 IV. General Issues Facing Angola Headed in the Right Direction  A majority of respondents from the office of the President/Prime Minister/Minister and employees of ministries/ministerial departments/implementation agencies indicated that Angola was headed in the right direction. Respondents from CSOs, the media, and private sector organizations/financial sector/private banks were more likely to indicate that Angola was headed in the wrong direction. Consultants/contractors on Bank supported projects and respondents from academia/research institutes/think tanks tended to indicate that they were not sure whether Angola was headed in the right or wrong direction. Percentage of Respondents (N=108) The right direction 58% The wrong direction 15% Not sure 27% "In general would you say that Angola is headed in ... ?” (Respondents chose from a list.) 10 The World Bank Angola Country Survey 2012 IV. General Issues Facing Angola (continued) Development Priority  Respondents in the FY ’09 country survey* indicated that government effectiveness/ governance (36%) and reducing corruption (33%) were the most important development priorities for Angola. Percentage of Respondents (N=104) Education 31% 23% 8% 62% Poverty reduction 16% 10% 7% 33% Health 7% 10% 5% 21% Water and sanitation 2% 11% 6% 18% Public sector governance 8% 3% 6% 16% Basic infrastructure 4% 5% 5% 14% Agricultural development 5% 6% 3% 14% Public financial management 5% 8% 1%14% Energy 2% 11% 13% Anti corruption 4% 1%8% 13% Rural development 6% 1% 6% 13% Law and justice 3% 8% 11% Transport 6% 2%2%10% Natural resource management 2%5% 2% 9% Domestic private sector development 4%2% 6% Labor markets/job creation/employment 3%3% 6% Global information and communications technology 4% Most important Economic growth 4% Second most important Regional integration 3% Third most important Urban development 3% Food security 3% Listed below are a number of development priorities in Angola. Please identify which of these you consider the 1st, 2nd, and 3d most important development priority. (Respondents chose from a list.) * Not all of the response options provided in the FY ’12 survey were provided in the FY ’09 survey. 11 The World Bank Angola Country Survey 2012 IV. General Issues Facing Angola (continued) What Would Contribute Most to Reducing Poverty  Respondents in the FY ’09 country survey* indicated that agriculture development ( 49%) and education (35%) would contribute most to poverty reduction in Angola. Percentage of Respondents (N=118) Education 49% Water and sanitation 30% Agricultural development 29% Rural development 23% Public sector governance 19% Labor markets/job creation/employment 19% Anti corruption 19% Equality of opportunity 18% Health 18% Domestic private sector development 12% Economic growth 9% Basic infrastructure 8% Energy 8% Food security 7% Natural resource management 7% Law and justice 6% Public financial management 6% Transport 3% Regional integration 2% “Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Angola? (Choose no more than THREE)” (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY ’12 survey were provided in the FY ’09 survey. 12 The World Bank Angola Country Survey 2012 IV. General Issues Facing Angola (continued) What Would Contribute Most to Generating Economic Growth  Respondents in the FY ’09 country survey* indicated that increasing agricultural productivity (53%) and diversifying economy (37%) would contribute most to generating economic growth in Angola. Percentage of Respondents (N=116) Anti corruption 36% Agricultural development 34% Education 30% Domestic private sector development 23% Public financial management 22% Natural resource management 21% Basic infrastructure 15% Rural development 14% Public sector governance 14% Foreign direct investment 11% Labor markets/job creation/employment 10% Trade and exports 9% Transport 9% Equality of opportunity 9% Energy 9% Global information and communications technology 5% Law and justice 5% Regulatory framework 3% Global integration 3% Urban development 3% Monitoring and evaluation 3% Health 3% Financial markets 2% “Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Angola? (Choose no more than THREE)” (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY ’12 survey were provided in the FY ’09 survey. 13 The World Bank Angola Country Survey 2012 V. Overall Attitudes toward the World Bank Where the World Bank Should Focus its Resources  Respondents in the FY ’09 country survey* indicated that it would be most productive for the Bank to focus most of its resources on agriculture development (25%), increasing access to/quality of education (22%), and reducing poverty (20%) in Angola. Percentage of Respondents (N=116) Education 47% Poverty reduction 28% Agricultural development 26% Rural development 25% Public sector governance 17% Anti corruption 17% Health 16% Water and sanitation 14% Public financial management 13% Domestic private sector development 12% Monitoring and evaluation 8% Basic infrastructure 8% Financial markets 7% Natural resource management 7% Economic growth 6% Transport 5% Energy 5% Equality of opportunity 5% Foreign direct investment 4% Labor markets/job creation/employment 4% Trade and exports 4% Global information and communications technology 3% Urban development 3% Food security 3% Law and justice 3% Regulatory framework 2% “When thinking about how the World Bank can have the most impact on development results in Angola, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Angola? (Choose no more than THREE)” (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY ’12 survey were provided in the FY ’09 survey. 14 The World Bank Angola Country Survey 2012 V. Overall Attitudes toward the World Bank (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Survey. These will be aggregated for the Bank’s annual Corporate Scorecard. The World Bank’s Overall Effectiveness (Indicator Question)  Across all respondents, ratings of the World Bank’s overall effectiveness in A ngola received a mean rating of 4.8; this was significantly lower compared to the mean ratings received in the FY ’09 country survey (6.0).  Respondents across all stakeholder groups and geographic locations gave statistically similar ratings for the World Bank’s overall effectiveness in Angola. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 4.8 Media 6.5 Consultant/ Contractor on Bank project 5.3 Employee of Ministry/ Ministerial 5.1 Department/ Implementation Agency Office of President/ Prime Minister/ Minister 5.0 Bilateral/ Multilateral Agency 5.0 CSO 4.5 Other 4.4 Academia/ Research institute/ Think tank 4.3 Private sector/ Financial sector/ Private bank 4.0 “Overall, please rate your impression of the World Bank’s effectiveness in Angola, on a ten point scale." (1-"Not effective at all", 10-"Very effective") 15 The World Bank Angola Country Survey 2012 V. Overall Attitudes toward the World Bank (continued) Achieving Sustainable Development Results (Indicator Question)  Respondents across all stakeholder groups and geographic locations gave statistically similar ratings for the World Bank helping achieve sustainable development results in Angola. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 5.6 Consultant/ Contractor on Bank project 6.4 Bilateral/ Multilateral Agency 6.0 Media 6.0 Other 5.6 Office of President/ Prime Minister/ Minister 5.6 Academia/ Research institute/ Think tank 5.6 CSO 5.6 Employee of Ministry/ Ministerial 5.5 Department/ Implementation Agency Private sector/ Financial sector/ Private bank 4.7 “To what degree does the World Bank’s work help achieve sustainable development results in Angola, on a ten point scale?" (1-"To no degree at all", 10-"To a very significant degree") 16 The World Bank Angola Country Survey 2012 V. Overall Attitudes toward the World Bank (continued) Greatest Value  Respondents in the FY ’09 country survey* indicated that the World Bank’s greatest values to Angola were policy and economic advice (32%) and technical advice (31%). Percentage of Respondents (N=110) Financial resources 37% 8% 46% Training/capacity building 22% 16% 37% Technical assistance 14% 20% 34% Mobilizing third party financial resources 15% 14% 29% Studies/analyses 4% 21% 25% Policy advice 4% 8% 12% Donor coordination 1%5% 6% Linkage to non-Bank expertise 2%4% 6% Data 3% Convening/facilitating 2% Greatest value Other Second greatest value 2% “When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Angola?” (Respondents chose from a list.) * Not all of the response options provided in the FY ’12 survey were provided in the FY ’09 survey. 17 The World Bank Angola Country Survey 2012 V. Overall Attitudes toward the World Bank (continued) Greatest Weakness  Respondents in the FY ’09 country survey* indicated that the World Bank’s greatest weaknesses in Angola were being too bureaucratic in its operational policies and procedures (35%) and not exploring alternative policy options (35%). Percentage of Respondents (N=111) Not enough public disclosure of its work 38% Too bureaucratic in its operational policies and 37% procedures Not willing to honestly criticize policies and 21% reform efforts in the country Too influenced by developed countries 19% World Bank processes too slow and complex 18% Imposing technocratic solutions without regard to 12% political realities Other 12% Not exploring alternative policy options 9% Not aligned with country priorities 7% Not aligned with other donors’ work 4% Staff too inaccessible 3% Not client focused 3% Arrogant in its approach 2% The credibility of its knowledge/data 1% “Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Angola? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY ’12 survey were provided in the FY ’09 survey. 18 The World Bank Angola Country Survey 2012 V. Overall Attitudes toward the World Bank (continued) Attributing Slow or Failed Reform Efforts Percentage of Respondents (N=119) There is not an adequate level of citizen/civil 45% society participation Reforms are not well thought out in light of 31% country challenges The Government works inefficiently 29% Political pressures and obstacles 27% The World Bank works too slowly 18% Lack of/inadequate levels of capacity in 16% Government The World Bank does not do adequate follow 15% through/follow-up Poor donor coordination 8% Other 5% “When World Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 19 The World Bank Angola Country Survey 2012 VI. Sectoral Effectiveness Specific Areas of Effectiveness Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Health 5.4 Communicable/non-communicable disease 5.3 Basic infrastructure 5.3 Education 5.1 Water and sanitation 5.1 Poverty reduction 5.0 Gender 5.0 Rural development 5.0 Global integration 4.9 Agricultural development 4.9 Economic growth 4.8 Environmental sustainability 4.8 Public sector governance 4.7 Food security 4.7 Global information and communications technology 4.7 Foreign direct investment 4.7 Public financial management 4.7 Equality of opportunity 4.7 Monitoring and evaluation 4.6 Financial markets 4.6 Urban development 4.5 Regional integration 4.4 Regulatory framework 4.4 Social protection 4.4 Transport 4.4 Domestic private sector development 4.4 Climate change 4.2 Energy 4.1 Natural resource management 4.0 Labor markets/job creation/employment 3.9 Disaster management 3.9 Law and justice 3.8 Trade and exports 3.7 Anti corruption 3.6 (1-"Not effective at all", 10-"Very effective") 20 The World Bank Angola Country Survey 2012 VI. Sectoral Effectiveness (continued) Specific Areas of Effectiveness (continued)  There were significant stakeholder differences in their ratings of the Bank’s effectiveness across two of these thirty-four areas. Consultants/contractors on Bank supported projects and respondents from CSOs had the highest ratings across these areas whereas respondents from private sector organizations/financial sector/private banks tended to have significantly lower ratings for the Bank’s effectiveness acr oss these areas. Those areas with significant stakeholder group differences were:  “Environmental sustainability”; and  “Climate change”.  There were significant differences between geographic locations across six of these thirty-four areas. In all six instances, respondents from Luanda had significantly lower ratings for the Bank’s effectiveness across these areas than respondents from other locations. Those areas with significant differences were:  “Health”;  “Global information and communications technology”;  “Monitoring and evaluation”;  “Financial markets”;  “Energy”; and  “Labor markets/job creation/employment ”.  Responses across all stakeholder groups, geographic locations, and country surveys can be found in the Appendix. 21 The World Bank Angola Country Survey 2012 VI. Sectoral Effectiveness (continued) Specific Areas of Effectiveness (continued)  Respondents in this year’s country survey gave significantly lower ratings for the Bank’s effectiveness in the following areas: education, gender, economic growth, public financial management, regulatory framework, domestic private sector development, climate change, law and justice, and anti corruption compared to respondents in the FY’09 country survey. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Health 5.4 6.0 Basic infrastructure 5.3 5.9 Education* 5.1 6.2 Poverty reduction 5.0 5.6 Gender* 5.0 6.0 Global integration 4.9 5.8 Agricultural development 4.9 5.8 Economic growth* 4.8 6.1 Public sector governance 4.7 5.5 Public financial management* 4.7 6.2 Urban development 4.5 5.3 Regulatory framework* 4.4 5.5 Social protection 4.4 5.4 Domestic private sector development* 4.4 5.8 Climate change* 4.2 5.6 FY 2012 Law and justice* 3.8 5.2 FY 2009 Anti corruption* 3.6 5.8 (*FY 2012 significantly different from FY 2009.) 22 The World Bank Angola Country Survey 2012 VI. Sectoral Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the Bank’s overall effectiveness and ratings of its ability to help achieve sustainable development results in Angola, bivariate correlational analyses were conducted using respondents’ ratings of the thirty-four specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the Bank’s overall effectiveness or ratings of its ability to help achieve sustainable development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the Bank’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the Bank’s ability to help achieve sustainable development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the Bank’s overall effectiveness or perceptions of the Bank’s ability to help achieve sustainable development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the Bank’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank’s overall effectiveness in Angola. The areas determined to be key drivers from these analyses were:  Labor markets/job creation/employment;  Domestic private sector development;  Equality of opportunity;  Global integration; and  Law and justice.  Achieving Sustainable Development Results: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the Bank’s ability to help achieve sustainable development results in Angola, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank’s ability to help achieve sustainable development results. The areas determined to be key drivers from these analyses were:  Equality of opportunity;  Economic growth; and  Education. 23 The World Bank Angola Country Survey 2012 VII. World Bank Knowledge and Instruments Knowledge: Meeting Angola’s Knowledge Needs (Indicator Question)  Respondents across all stakeholder groups and geographic locations had statistically similar ratings for the Bank’s knowledge services meeting the needs of Angola. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 4.9 Bilateral/ Multilateral Agency 6.2 Academia/ Research institute/ Think tank 5.5 Media 5.4 Office of President/ Prime Minister/ 5.4 Minister Consultant/ Contractor on Bank project 5.1 CSO 4.7 Other 4.7 Employee of Ministry/ Ministerial 4.5 Department/ Implementation Agency Private sector/ Financial sector/ Private 4.0 bank “To what extent do you believe the World Bank meets Angola's needs for knowledge services (e.g., research, analysis, technical assistance), on a ten point scale?" (1-"To no degree at all", 10 - "To a very significant degree") 24 The World Bank Angola Country Survey 2012 VII. World Bank Knowledge and Instruments (continued) Knowledge: Focusing Bank Research  Respondents in the FY ’09 country survey* indicated that it would be most valuable for the Bank to focus its research efforts on education (42%) and health (25%). Percentage of Respondents (N=118) Poverty reduction 36% Education 33% Public sector governance 30% Anti corruption 21% Agricultural development 21% Health 19% Domestic private sector development 19% Water and sanitation 14% Monitoring and evaluation 12% Public financial management 10% Rural development 9% Foreign direct investment 6% Trade and exports 6% Economic growth 6% Law and justice 6% Financial markets 6% Labor markets/job creation/employment 6% Social protection 5% Urban development 5% Basic infrastructure 5% Equality of opportunity 4% Natural resource management 3% Food security 3% “When thinking about the development challenges in Angola, where do you believe it would be most valuable for the World Bank to focus its research and knowledge efforts in the next few years? (Choose no more than THREE)” (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY ’12 survey were provided in the FY ’09 survey. 25 The World Bank Angola Country Survey 2012 VII. World Bank Knowledge and Instruments (continued) Knowledge: Effectiveness  Respondents across all stakeholder groups and geographic locations gave statistically similar ratings for the World Bank’s knowledge and research effectiveness at all of these aspects Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Providing support for program 6.1 implementation Contributing to good policy making 5.8 Enhancing your knowledge and/or skills 5.7 Stimulating public debate/dialogue 5.6 Raising your awareness of the particular topic 5.3 “How effective do you believe the World Bank’s knowledge and research are at … in Angola?" (1-"Not effective at all", 10-"Very effective") 26 The World Bank Angola Country Survey 2012 VII. World Bank Knowledge and Instruments (continued) Knowledge: Qualities  Respondents in this year’s country survey gave statistically similar ratings (5.6) for the Bank’s knowledge and research being adaptable to Angola’s development challenges compared to respondents in the FY ’09 country survey (6.3).  Respondents across all stakeholder groups and geographic locations gave statistically similar ratings for all of these qualities of the World Bank’s knowledge and research. Mean Rating 1 2 3 4 5 6 7 8 9 10 Are source of relevant information on global 6.4 good practices Are appropriately translated 5.9 Provide feasible recommendations 5.8 Are accessible (well written and easy to 5.6 understand) Are adaptable to Angola's development 5.6 challenges* Are relevant to Angola's development priorities 5.6 Include appropriate level of stakeholder 4.8 involvement during preparation Are adequately disseminated 4.7 Are timely 4.4 “To what extent do you believe that the World Bank’s knowledge and research ... in Angola?" (1-"To no degree at all", 10-"To a very significant degree") *Indicator Question 27 The World Bank Angola Country Survey 2012 VII. World Bank Knowledge and Instruments (continued) Knowledge: Contribution (Indicator Question)  Respondents across all stakeholder groups and geographic locations gave statistically similar ratings for the significance of the contribution that the World Ba nk’s knowledge and research make to development results in Angola. Mean Significance Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.4 Consultant/ Contractor on Bank project 7.3 Academia/ Research institute/ Think tank 7.0 CSO 6.9 Employee of Ministry/ Ministerial 6.3 Department/ Implementation Agency Bilateral/ Multilateral Agency 6.2 Other 6.2 Media 6.0 Private sector/ Financial sector/ Private 5.8 bank Office of President/ Prime Minister/ 5.2 Minister “Overall, how significant a contribution do you believe the World Bank's knowledge and research make to development results in your country, on a ten point scale? (1-"Not significant at all", 10-"Very significant") 28 The World Bank Angola Country Survey 2012 VII. World Bank Knowledge and Instruments (continued) Knowledge: Technical Quality (Indicator Question)  Respondents across all stakeholder groups and geographic locations gave statistically similar ratings for the technical quality of the World Bank’s knowledge and research. Mean Technical Quality Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.8 Consultant/ Contractor on Bank project 7.7 CSO 7.5 Academia/ Research institute/ Think tank 7.0 Employee of Ministry/ Ministerial 6.8 Department/ Implementation Agency Other 6.8 Private sector/ Financial sector/ Private 6.6 bank Office of President/ Prime Minister/ 6.2 Minister Bilateral/ Multilateral Agency 5.3 Media 5.0 “Overall, how would you rate the technical quality of the World Bank's knowledge/research, on a ten point scale?" (1-"Very low technical quality", 10-"Very high technical quality") Knowledge: Linkage to Non-Bank Expertise Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 5.3 “Overall, how effective is the World Bank at providing linkage to non -Bank expertise (i.e., South-South knowledge sharing, etc.), on a ten point scale?" (1-"Not effective at all", 10-"Very effective") 29 The World Bank Angola Country Survey 2012 VII. World Bank Knowledge and Instruments (continued) Instruments: Most Effective Percentage of Respondents (N=115) Technical assistance 54% Capacity development 50% Investment lending 46% Analytical work 23% Policy based lending/ budget support to the 11% Government Don’t know 8% Trust Fund management 1% “Which World Bank instruments do you believe are the MOST effective in reducing poverty in Angola? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) Instruments: Least Effective Percentage of Respondents (N=113) Policy based lending/ budget support to the 48% Government Trust Fund management 32% Don’t know 27% Investment lending 19% Analytical work 15% Technical assistance 15% Capacity development 9% “Which World Bank instruments do you believe are LEAST effective in helping to reduce poverty in Angola? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) 30 The World Bank Angola Country Survey 2012 VII. World Bank Knowledge and Instruments (continued) Instruments: Meeting Angola’s Needs (Indicator Question)  Respondents across all stakeholder groups and geographic locations had statistically similar ratings for the Bank’s financial instruments meeting the needs of Angola. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 4.8 Bilateral/ Multilateral Agency 7.0 Employee of Ministry/ Ministerial 5.3 Department/ Implementation Agency Office of President/ Prime Minister/ 5.2 Minister Consultant/ Contractor on Bank project 5.1 Media 4.9 Private sector/ Financial sector/ Private 4.7 bank Other 4.6 CSO 4.4 Academia/ Research institute/ Think tank 4.3 “To what extent do you believe the World Bank's financial instruments (e.g., development plicy lending, investment lending, technical assistance) meet the needs of Angola, on a ten point scale?" (1-"To no degree at all", 10 - "To a very significant degree") 31 The World Bank Angola Country Survey 2012 VII. World Bank Knowledge and Instruments (continued) Instruments: World Bank Investments vs Investments from Other Donors Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Investment from other foreign donors/ investors engenders sustainable economic and 5.6 social development results in Angola Investment from the World Bank engenders sustainable economic and social development 5.2 results in Angola “When thinking about the World Bank’s lending in Angola as compared to other international players in the country, to what extent do you agree with the following statements, on a ten point scale?" (1-"Strongly disagree", 10-"Strongly agree") 32 The World Bank Angola Country Survey 2012 VIII. How the World Bank Operates The World Bank’s Work in Angola  Respondents in this year’s country survey had statistically similar levels of agreement with all of these statements about the World Bank’s work in A ngola compared to respondents in the FY ’09 country survey.  Respondents across all stakeholder groups had statistically similar levels of agreement regarding all of these aspects of the Bank’s work.  There were significant differences between geographic locations. Respondents from Luanda had significantly lower levels of agreement that the World Bank supports programs and strategies that are realistic for Angola than respondents from other locations. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank supports programs and 5.6 strategies that are realistic for Angola 5.5 The World Bank’s work is aligned with what I 5.5 consider the development priorities for Angola 5.2 Overall the World Bank currently plays a 5.3 FY 2012 relevant role in development in Angola 5.7 FY 2009 “To what extent do you agree with the following statements about the World Bank’s work in Angola, on a ten point scale?" (1-"Strongly disagree", 10-"Strongly agree") 33 The World Bank Angola Country Survey 2012 VIII. How the World Bank Operates (continued) Overall Perceptions  Respondents in this year’s country survey had significantly higher levels of agreement that the World Bank treats clients and stakeholders in Angola with respect and that it imposes reasonable conditions on its lending compared to respondents from the FY ’09 country survey.  Respondents across all stakeholder groups had statistically similar levels of agreement regarding all of these aspects of how the Bank operates.  There were significant differences between geographic locations across three of these aspects: “Where country systems are adequate, the World Bank makes appropriate use of them”; “The World Bank’s teams and visits are well coordinated”; and “The World Bank’s "Safeguard Policy" requirements are reasonable”. Respondents from Luanda had significantly lower levels of agreement with these statements than respondents from other locations. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank treats clients and stakeholders 7.0 in Angola with respect* 5.8 Working with the World Bank increases 6.7 Angola's institutional capacity 6.8 Where country systems are adequate, the 6.7 World Bank makes appropriate use of them The World Bank’s teams and visits are well 6.4 coordinated The World Bank imposes reasonable conditions 6.1 on its lending* 5.1 The World Bank’s "Safeguard Policy" 6.1 requirements are reasonable The World Bank effectively monitors and 6.1 evaluates the projects and programs it supports 6.7 The World Bank ensures consistency and 6.0 continuity through staff changes FY 2012 The World Bank disburses funds promptly 5.3 5.2 FY 2009 The World Bank’s approvals and reviews are 5.1 done in a timely fashion “To what extent do you agree/disagree with the following statements, on on a ten point scale?" (1-"Strongly disagree", 10-"Strongly agree") (* FY 2012 significantily different from FY 2009) 34 The World Bank Angola Country Survey 2012 VIII. How the World Bank Operates (continued) The World Bank as an Effective Development Partner  Respondents in this year’s country survey had significantly lower ratings for the World Bank’s flexibility in terms of changing country circumstances compared to respondents from the FY ’09 country survey.  Respondents across all stakeholder groups and geographic locations had statistically similar ratings for the World Bank being an effective development partner across all of these aspects. Mean Rating 1 2 3 4 5 6 7 8 9 10 Follow up and follow through 5.8 Responsiveness 4.5 Flexibility (in terms of the institution’s 4.2 products and services) Flexibility (in terms of changing country 4.4 circumstances)* 5.4 Being inclusive 5.2 Openness (sharing data and other 6.5 information) Staff accessibility 6.0 6.7 Straightforwardness and honesty 6.5 6.8 Collaboration with groups outside of the 5.2 Government FY 2012 Collaboration with the Government 6.8 FY 2009 Collaboration with other donors 5.9 “To what extent is the World Bank an effective development partner in Angola in terms of ..., on a ten point scale?" (1-"To no degree at all", 10-"To a very significant degree") (* FY 2012 significantily different from FY 2009) 35 The World Bank Angola Country Survey 2012 IX. The Future Role of the World Bank in Angola Role Significance Mean Rating 1 2 3 4 5 6 7 8 9 10 7.0 2012 All Respondents 7.3 2009 “How significant a role do you believe the Bank SHOULD play in Angola’s development over the medium term in the near future, on a ten point scale?" (1-"Not significant at all", 10-"Very significant role") Making the World Bank of Greater Value  Respondents in the FY ’09 country survey* indicated that the World Bank should reduce the complexity of obtaining its financing (34%) and improve the quality of its experts as related to Angola’s specific challenges (32%) to make itself of greater value in Angola. Percentage of Respondents (N=114) Provide more adequate data/knowledge/ 42% statistics/figures on Angola’s economy Reduce the complexity of obtaining World Bank 41% financing Improve the quality of its experts as related to 28% Angola’s specific challenges Offer more innovative knowledge services 21% Improve the competitiveness of its financing 12% compared to markets Work faster 12% Focus primarily on advocacy issues 11% Offer more innovative financial products 11% Other 8% Ensure greater selectivity in its work 5% “Which of the following SHOULD the World Bank do to make itself of greater value in Angola? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY ’12 survey were provided in the FY ’09 survey. 36 The World Bank Angola Country Survey 2012 IX. The Future Role of the World Bank in Angola (continued) Collaborating with Stakeholders in Angola  Respondents in the FY ’09 country survey* indicated that the World Bank should work more with local government (32%), private sector (31%), NGOs (28%), and CBOs (24%) to ensure better development results in Angola. Percentage of Respondents (N=117) NGOs 42% Private sector 29% Academia/think tanks/research institutes 29% Local Government 23% Beneficiaries 19% Donor community 15% Sub-national Government 15% Community Based Organizations (CBOs) 10% Faith based organizations 7% Parliament 3% Other 3% Media 2% Foundations 1% “In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY ’12 survey were provided in the FY ’09 survey. Influencing the Global Development Agenda Mean Rating 1 2 3 4 5 6 7 8 9 10 The World Bank SHOULD seek to influence the 6.9 global development agenda The World Bank DOES seek to influence the global 5.5 development agenda “To what extent do you believe ..., on a ten point scale?" (1 - "To no degree at all", 10 - "To a very significant degree") 37 The World Bank Angola Country Survey 2012 X. Communication and Openness Information Sources Percentage of Respondents (N=116) Local newspapers 48% Internet 48% Local television 28% Periodicals 19% Local radio 16% Other 11% International television 10% International newspapers 9% Mobile phones 3% International radio 2% “Where do you get most of your information about economic and social development issues in Angola? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) Percentage of Respondents (N=118) World Bank website 46% World Bank seminars/workshops/ 33% conferences e-Newsletters 32% World Bank publications and other written 28% materials Direct contact with World Bank (i.e., face to 24% face meetings/discussions) World Bank Public Information Center 16% Mobile phones 5% Other 4% Social media (Facebook, Twitter, Youtube) 3% Instant messaging 2% “How would you prefer to receive information from the World Bank? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) 38 The World Bank Angola Country Survey 2012 X. Communication and Openness (continued) Access to Information  Although respondents from bilateral/multilateral agencies and academia/research institutes/think tanks were significantly more likely to be aware of the Bank’s Access to Information Policy compared to respondents from other stakeholder groups, respondents across all stakeholder groups had statistically similar rates of requesting information from the World Bank in the past year and obtaining their requested information. Percentage of Respondents (N=104) Yes 20% No 80% “Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not on a list of exceptions?” Percentage of Respondents (N=101) Yes 21% No 79% “Have you requested information from the World Bank on its activities in the past year?" Percentage of Respondents (N=23) Yes 96% No 10% “Were you able to obtain this information?” 39 The World Bank Angola Country Survey 2012 X. Communication and Openness (continued) Access to Information (continued) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I use more data from the World Bank as a 5.7 result of the organization’s Open Data policy “Please rate how much you agree with the following statements, on a ten point scale." (1-"Strongly disagree", 10-"Strongly agree”) Internet Access Percentage of Respondents (FY 2012 N=111; FY 2009 N=91) 96% Yes 91% 4% No FY 2012 9% FY 2009 “Do you have access to the Internet?” Website Usage  Significantly more respondents in this year’s survey indicated that they use/have used the World Bank website compared to respondents in the FY ’09 country survey.  Significantly more respondents from Luanda indicated that they use/have used the World Bank website compared to respondents from other geographic locations. Percentage of Respondents (FY 2012 N=109; FY 2009 N=85) 60% Yes 42% 40% No FY 2012 58% FY 2009 “Do you use/have you used the World Bank website?” Percentage of Respondents (FY 2012 N=114; FY 2009 N=41) 50% The World Bank's country website 59% 50% FY 2012 The World Bank's main website FY 2009 41% “Which do you primarily use ?” 40 The World Bank Angola Country Survey 2012 X. Communication and Openness (continued) Website Evaluation  Respondents from the office of the President/Prime Minister/Minister and consultants/ contractors on Bank supported projects had the highest levels of agreement that the information on the World Bank’s websites is useful and that the Bank websites are easy to navigate whereas respondents from the media and academia/research institutes/think tanks had significantly lower levels of agreement. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I find the information on the World Bank’s 6.8 websites useful 7.4 FY 2012 FY 2009 I find the World Bank websites easy to 6.1 navigate 7.0 “Please rate how much you agree with the following statements, on a ten point scale." (1-"Strongly disagree", 10-"Strongly agree”) Information Sharing Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank is responsive to my 6.1 information requests and inquiries 6.2 FY 2012 FY 2009 When I need information from the World 5.8 Bank I know how to find it 6.6 “Please rate how much you agree with the following statements, on a ten point scale." (1-"Strongly disagree", 10-"Strongly agree”) 41 The World Bank Angola Country Survey 2012 X. Communication and Openness (continued) Public Information Services Percentage of Respondents (N=113) Yes 12% No 57% I don’t know what PIC is 31% “Do you use/have you used the World Bank’s Public Information Centers (PICs) in Angola?” (Respondents chose from a list.)  Consultants/contractors on Bank supported projects and respondents from CSOs had the highest levels of agreement that the World Bank’s PIC is a valuable source of information related to development in Angola whereas respondents from the media and private sector organizations/financial sector/private banks had significantly lower levels of agreement. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank’s PIC is a valuable source of 5.8 information related to development in Angola “Please rate how much you agree with the following statements, on a ten point scale." (1-"Strongly disagree", 10-"Strongly agree”) 42 The World Bank Angola Country Survey 2012 XI. Appendices A. Responses to All Questions across All Respondents ..................... 44 B. Responses to All Questions by Stakeholder Groups ..................... 58 C. Responses to All Questions by Geographic Location .................... 76 D. Responses to All Questions by Year .............................................. 91 E. Indicator Questions as a Function of Exposure to the Bank .......... 97 F. World Bank Country Survey 2012 – Angola Questionnaire .......... 98 ANGOLA 43 The World Bank Angola Country Survey 2012 Appendix A: Responses to All Questions across All Respondents (N=119) A. General Issues facing Angola Percentage of Respondents 1. In general, would you say that Angola is headed in...? (N=108) The right direction 58.3% The wrong direction 14.8% Not sure 26.9% 2. Listed below are a number of development priorities in Percentage of Respondents (N=104) Angola. Please identify which of these you consider the Most 2nd Most 3rd Most 1st, 2nd, and 3d most important development priority? Important Important Important Combined Education 30.8% 23.3% 7.8% 61.8% Poverty reduction 16.3% 9.7% 6.8% 32.9% Health 6.7% 9.7% 4.9% 21.3% Water and sanitation 1.9% 10.7% 5.8% 18.4% Public sector governance 7.7% 2.9% 5.8% 16.4% Basic infrastructure 3.8% 4.9% 4.9% 13.6% Agricultural development 4.8% 5.8% 2.9% 13.5% Public financial management 4.8% 7.8% 1.0% 13.5% Energy 0.0% 1.9% 10.7% 12.6% Anti corruption 3.8% 1.0% 7.8% 12.6% Rural development 5.8% 1.0% 5.8% 12.6% Law and justice 0.0% 2.9% 7.8% 10.7% Transport 5.8% 1.9% 1.9% 9.7% Natural resource management 1.9% 4.9% 1.9% 8.7% Domestic private sector development 0.0% 3.9% 1.9% 5.8% Labor markets/job creation/employment 2.9% 0.0% 2.9% 5.8% Global information and communications technology 1.0% 1.9% 1.0% 3.9% Economic growth 1.9% 1.0% 1.0% 3.9% Regional integration 0.0% 0.0% 2.9% 2.9% Urban development 0.0% 1.0% 1.9% 2.9% Food security 1.0% 1.9% 0.0% 2.9% Social protection 0.0% 0.0% 1.9% 1.9% Gender 0.0% 1.0% 1.0% 1.9% Monitoring and evaluation 0.0% 0.0% 1.9% 1.9% Environmental sustainability 0.0% 0.0% 1.9% 1.9% Equality of opportunity 0.0% 1.0% 1.0% 1.9% Foreign direct investment 0.0% 0.0% 1.0% 1.0% Financial markets 0.0% 0.0% 1.0% 1.0% Global integration 0.0% 0.0% 1.0% 1.0% Trade and exports 0.0% 0.0% 1.0% 1.0% Regulatory framework 0.0% 0.0% 1.0% 1.0% Climate change 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable disease 0.0% 0.0% 0.0% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 44 The World Bank Angola Country Survey 2012 A. General Issues facing Angola (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Angola? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=118) Education 49.2% Water and sanitation 29.7% Agricultural development 28.8% Rural development 22.9% Public sector governance 19.5% Labor markets/job creation/employment 18.6% Anti corruption 18.6% Equality of opportunity 17.8% Health 17.8% Domestic private sector development 11.9% Economic growth 9.3% Basic infrastructure 8.5% Energy 7.6% Food security 6.8% Natural resource management 6.8% Law and justice 5.9% Public financial management 5.9% Transport 3.4% Regional integration 1.7% Urban development 0.8% Social protection 0.8% Communicable/non-communicable disease 0.8% Global information and communications technology 0.8% Monitoring and evaluation 0.8% Financial markets 0.8% Trade and exports 0.8% Climate change 0.0% Disaster management 0.0% Gender 0.0% Regulatory framework 0.0% Foreign direct investment 0.0% Global integration 0.0% Environmental sustainability 0.0% 45 The World Bank Angola Country Survey 2012 A. General Issues facing Angola (continued) 4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating Percentage of Respondents economic growth in Angola? (Choose no more than THREE) (Responses Combined; N=116) Anti corruption 36.2% Agricultural development 34.5% Education 30.2% Domestic private sector development 23.3% Public financial management 21.6% Natural resource management 20.7% Basic infrastructure 14.7% Rural development 13.8% Public sector governance 13.8% Foreign direct investment 11.2% Labor markets/job creation/employment 10.3% Trade and exports 9.5% Transport 9.5% Equality of opportunity 8.6% Energy 8.6% Global information and communications technology 5.2% Law and justice 5.2% Regulatory framework 3.4% Global integration 2.6% Urban development 2.6% Monitoring and evaluation 2.6% Health 2.6% Financial markets 1.7% Social protection 0.9% Water and sanitation 0.9% Communicable/non-communicable disease 0.9% Food security 0.9% Environmental sustainability 0.9% Climate change 0.0% Disaster management 0.0% Regional integration 0.0% Gender 0.0% B. Overall Attitudes toward the World Bank Familiarity N Mean SD 1. How familiar are you with the work of the World Bank in Angola, on a ten- 115 4.81 2.33 point scale? (1-Not familiar at all, 10-Extremely familiar) Overall Effectiveness N Mean SD 2. Overall, please rate your impression of the World Bank's effectiveness in 104 4.76 1.97 Angola, on a ten-point scale. (1-Not effective at all, 10-Very effective) 46 The World Bank Angola Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) To what extent do you believe … (1-To no degree at all, 10-To a very significant degree) N Mean SD 3. The World Bank's financial instruments (e.g., development policy lending, investment lending, technical assistance) meet the needs of Angola, on a ten 91 4.85 1.96 point scale? 4. The World Bank meets Angola’s needs for knowledge services (e.g., research, 88 4.85 2.04 analysis, technical assistance), on a ten point scale? 5. The World Bank SHOULD seek to influence the global development agenda, on 97 6.89 2.50 a ten point scale? 6. The World Bank DOES seek to influence the global development agenda, on a 88 5.53 2.07 ten point scale? 7. When thinking about how the World Bank can have the most impact on development results in Angola, in which sectoral areas do you believe the World Bank should focus most of its attention and Percentage of Respondents resources in Angola? (Choose no more than THREE) (Responses Combined; N=116) Education 47.4% Poverty reduction 28.4% Agricultural development 25.9% Rural development 25.0% Public sector governance 17.2% Anti corruption 17.2% Health 15.5% Water and sanitation 13.8% Public financial management 12.9% Domestic private sector development 12.1% Monitoring and evaluation 7.8% Basic infrastructure 7.8% Financial markets 6.9% Natural resource management 6.9% Economic growth 6.0% Transport 5.2% Energy 5.2% Equality of opportunity 5.2% Foreign direct investment 4.3% Labor markets/job creation/employment 4.3% Trade and exports 4.3% Global information and communications technology 3.4% Urban development 2.6% Food security 2.6% Law and justice 2.6% Regulatory framework 1.7% Social protection 0.9% Regional integration 0.9% Gender 0.9% Environmental sustainability 0.9% Communicable/non-communicable disease 0.9% Disaster management 0.9% Global integration 0.0% Climate change 0.0% 47 The World Bank Angola Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) 8. When thinking about the World Bank’s role, which activity do Percentage of Respondents (N=110) nd you believe is of greatest VALUE and which activity is of Greatest 2 Greatest second greatest value in Angola? Value Value Combined Financial resources 37.3% 8.3% 45.5% Training/capacity building 21.8% 15.6% 37.4% Technical assistance 13.6% 20.2% 33.8% Mobilizing third party financial resources 15.5% 13.8% 29.2% Studies/analyses 3.6% 21.1% 24.7% Policy advice 3.6% 8.3% 11.9% Donor coordination 0.9% 4.6% 5.5% Linkage to non-Bank expertise(i.e., South-South knowledge 1.8% 3.7% sharing) 5.5% Data 0.0% 2.8% 2.8% Convening/facilitating 0.0% 1.8% 1.8% Other 1.8% 0.0% 1.8% 9. Which of the following do you identify as the World Bank’s greatest Percentage of Respondents WEAKNESSES in its work in Angola? (Choose no more than TWO) (Responses Combined; N=111) Not enough public disclosure of its work 37.8% Too bureaucratic in its operational policies and procedures 36.9% Not willing to honestly criticize policies and reform efforts in the country 20.7% Too influenced by developed countries 18.9% World Bank processes too slow and complex 18.0% Imposing technocratic solutions without regard to political realities 11.7% Other 11.7% Not exploring alternative policy options 9.0% Not aligned with country priorities 7.2% Not aligned with other donors’ work 3.6% Staff too inaccessible 2.7% Not client focused 2.7% Arrogant in its approach 1.8% The credibility of its knowledge/data 0.9% When thinking about the World Bank’s lending in Angola as compared to other international players in the country, to what extent do you agree with the following statements, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) N Mean SD 10. Investment from other foreign donors/investors engenders sustainable 98 5.64 2.09 economic and social development results in Angola 11. Investment from the World Bank engenders sustainable economic and social 94 5.16 2.10 development results in Angola 48 The World Bank Angola Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) 12. Which World Bank instruments do you believe are the MOST effective Percentage of Respondents in reducing poverty in Angola? (Choose no more than TWO) (Responses Combined; N=115) Technical assistance 53.9% Capacity development 50.4% Investment lending 46.1% Analytical work 23.5% Policy based lending/ budget support to the Government 11.3% Don’t know 7.8% Trust Fund management 0.9% 13. Which World Bank instruments do you believe are LEAST effective in Percentage of Respondents helping to reduce poverty in Angola? (Choose no more than TWO) (Responses Combined; N=113) Policy based lending/ budget support to the Government 47.8% Trust Fund management 31.9% Don’t know 26.5% Investment lending 18.6% Analytical work 15.0% Technical assistance 15.0% Capacity development 8.8% 14. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better Percentage of Respondents development results there? (Choose no more than TWO) (Responses Combined; N=117) NGOs 41.9% Private sector 29.1% Academia/think tanks/research institutes 29.1% Local Government 23.1% Beneficiaries 18.8% Donor community 15.4% Sub-national Government 14.5% Community Based Organizations (CBOs) 10.3% Faith based organizations 6.8% Parliament 2.6% Other 2.6% Media 1.7% Foundations 0.9% 49 The World Bank Angola Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) Level of Agreement To what extent do you agree with the following statements about the World Bank’s work in Angola, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) N Mean SD 15. Overall the World Bank currently plays a relevant role in development in Angola 91 5.30 2.13 16. The World Bank’s work is aligned with what I consider the development priorities 90 5.52 2.09 for Angola 17. The World Bank supports programs and strategies that are realistic for Angola 84 5.61 1.99 18. The World Bank treats clients and stakeholders in Angola with respect 84 7.04 2.26 Degree To what extent is the World Bank an effective development partner in Angola in terms of …, on a ten point scale? (1-To no degree at all, 10-To a very significant degree) N Mean SD 19. Follow up and follow through 81 5.81 2.39 20. Responsiveness 77 4.45 2.23 21. Flexibility (in terms of the institution’s products and services) 60 4.17 2.03 22. Flexibility (in terms of changing country circumstances) 68 4.44 2.00 23. Being inclusive 75 5.20 2.15 24. Openness (sharing data and other information) 88 6.45 2.32 25. Staff accessibility 78 6.03 2.45 26. Straightforwardness and honesty 76 6.54 2.10 27. Collaboration with groups outside of the Government 83 5.22 2.28 28. Collaboration with the Government 86 6.80 1.88 29. Collaboration with other donors 72 5.94 2.05 30. When World Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no Percentage of Respondents more than TWO) (Responses Combined; N=119) There is not an adequate level of citizen/civil society participation 44.5% Reforms are not well thought out in light of country challenges 30.9% The Government works inefficiently 29.1% Political pressures and obstacles 27.3% The World Bank works too slowly 18.2% Lack of/inadequate levels of capacity in Government 16.4% The World Bank does not do adequate follow through/follow-up 14.5% Poor donor coordination 8.2% Other 4.5% 50 The World Bank Angola Country Survey 2012 C. World Bank Effectiveness and Results Achieving Sustainable Development Results N Mean SD 1. To what degree does the World Bank’s work, help achieve sustainable development results in Angola, on a ten point scale? (1-To no degree at all, 10- 92 5.58 1.98 To a very significant degree) How effective do you believe the World Bank is in terms of the work it does in the Effectiveness following areas of development in Angola, on a ten point scale? (1-Not effective at all, 10-Very effective) N Mean SD 2. Anti corruption 62 3.61 2.21 3. Global information and communications technology 49 4.69 2.49 4. Transport 59 4.37 2.14 5. Law and justice 48 3.83 1.79 6. Urban development 60 4.53 1.93 7. Environmental sustainability 53 4.75 2.24 8. Regulatory framework 49 4.41 2.10 9. Basic infrastructure 71 5.27 2.23 10. Communicable/non-communicable disease 59 5.27 2.29 11. Poverty reduction 89 5.03 2.26 12. Gender 48 4.98 2.22 13. Domestic private sector development 52 4.37 1.99 14. Foreign direct investment 44 4.68 1.85 15. Water and sanitation 75 5.07 2.32 16. Trade and exports 42 3.67 2.02 17. Economic growth 65 4.82 2.40 18. Energy 54 4.13 2.18 19. Disaster management 33 3.88 2.61 20. Monitoring and evaluation 62 4.63 2.54 21. Public financial management 55 4.67 2.19 22. Labor markets/job creation/employment 52 3.90 2.18 23. Financial markets 55 4.56 2.13 24. Equality of opportunity 48 4.67 2.53 25. Health 62 5.37 1.94 26. Rural development 53 4.96 2.37 27. Global integration 47 4.91 2.17 28. Food security 50 4.70 2.37 29. Education 64 5.11 2.28 30. Social protection 44 4.39 2.49 31. Climate change 43 4.21 2.14 32. Public sector governance 57 4.72 2.45 33. Regional integration 48 4.44 2.20 34. Agricultural development 62 4.90 2.29 35. Natural resource management 43 4.05 2.12 51 The World Bank Angola Country Survey 2012 D. The World Bank’s Knowledge 1. When thinking about the development challenges in Angola, where do you believe it would be most valuable for the World Bank to focus its research and knowledge efforts in the next few years? (Choose no Percentage of Respondents more than THREE) (Responses Combined; N=118) Poverty reduction 35.6% Education 33.1% Public sector governance 29.7% Anti corruption 21.2% Agricultural development 21.2% Health 19.5% Domestic private sector development 18.6% Water and sanitation 14.4% Monitoring and evaluation 11.9% Public financial management (e.g., public expenditure, fiscal system reform) 10.2% Rural development 9.3% Foreign direct investment 5.9% Trade and exports 5.9% Economic growth 5.9% Law and justice (e.g., judicial system) 5.9% Financial markets 5.9% Labor markets/job creation/employment 5.9% Social protection 5.1% Urban development 5.1% Basic infrastructure 5.1% Equality of opportunity (i.e., equity) 4.2% Natural resource management (e.g., oil, gas, mining) 3.4% Food security 3.4% Energy (e.g., electricity, power) 2.5% Global information and communications technology 2.5% Transport (e.g., roads, bridges, transportation) 2.5% Gender 0.8% Global integration 0.8% Environmental sustainability 0.8% Disaster management 0.0% Climate change (e.g., mitigation, adaptation) 0.0% Regional integration 0.0% Regulatory framework 0.0% Communicable/non-communicable disease 0.0% How effective do you believe the World Bank’s knowledge and research are at … in Level of Effectiveness Angola? (1-Not effective at all, 10-Very effective) N Mean SD 2. Raising your awareness of the particular topic 70 5.30 2.07 3. Stimulating public debate/dialogue 94 5.65 2.55 4. Enhancing your knowledge and/or skills 86 5.69 2.23 5. Contributing to good policy making 93 5.81 2.49 6. Providing support for program implementation 91 6.07 2.24 52 The World Bank Angola Country Survey 2012 D. The World Bank’s Knowledge (continued) To what extent do you believe that the World Bank’s knowledge and research … in Degree Angola? (1-To no degree at all, 10-To a very significant degree) N Mean SD 7. Are timely 74 4.43 2.06 8. Include appropriate level of stakeholder involvement during preparation 79 4.77 2.18 9. Are relevant to Angola's development priorities 86 5.58 2.14 10. Provide feasible recommendations 78 5.76 2.23 11. Are accessible (well written and easy to understand) 75 5.64 2.29 12. A source of relevant information on global good practices 92 6.43 2.13 13. Are adequately disseminated 84 4.73 2.37 14. Are appropriately translated 73 5.90 2.46 15. Are adaptable to Angola's development challenges 84 5.60 2.23 Overall Evaluations N Mean SD 16. Overall, how significant a contribution do you believe the World Bank's knowledge and research make to development results in your country? (1-Not 96 6.41 2.20 significant at all, 10-Very significant) 17. Overall, how would you rate the technical quality of the World Bank's 91 6.80 2.00 knowledge/research? (1-Very low technical quality, 10-Very high technical quality) 18. Overall, how effective is the World Bank at providing linkage to non-Bank expertise (i.e., South-South knowledge sharing, etc.)? (1-To no degree at all, 10-To 59 5.25 2.10 a very significant degree) E. Working with the World Bank To what extent do you agree/disagree with the following statements, on a ten Level of Agreement point scale? (1-Strongly disagree, 10-Strongly agree) N Mean SD 1. The World Bank disburses funds promptly 57 5.30 2.38 2. The World Bank effectively monitors and evaluates the projects and programs it 90 6.06 2.37 supports 3. The World Bank’s approvals and reviews are done in a timely fashion 62 5.13 2.34 4. The World Bank’s "Safeguard Policy" requirements are reasonable 59 6.07 2.34 5. The World Bank imposes reasonable conditions on its lending 69 6.13 2.36 6. Working with the World Bank increases Angola's institutional capacity 84 6.73 2.36 7. The World Bank ensures consistency and continuity through staff changes 66 5.95 2.19 8. The World Bank’s teams and visits are well coordinated 57 6.35 2.33 9. Where country systems (e.g., procurement, financial management, etc.) are 55 6.71 2.30 adequate, the World Bank makes appropriate use of them F. The Future Role of the World Bank in Angola The Bank’s Role N Mean SD 1. How significant a role do you believe the World Bank SHOULD play in Angola’s development over the medium term in the near future, on a ten point scale? 106 7.05 2.08 (1-Not a significant role at all, 10-Very significant role) 53 The World Bank Angola Country Survey 2012 F. The Future Role of the World Bank in Angola (continued) 2. Which of the following SHOULD the World Bank do to make itself of Percentage of Respondents greater value in Angola? (Choose no more than TWO) (Responses Combined; N=114) Provide more adequate data/knowledge/statistics/figures on Angola’s 42.1% economy Reduce the complexity of obtaining World Bank financing 41.2% Improve the quality of its experts as related to Angola’s specific challenges 28.1% Offer more innovative knowledge services 21.1% Improve the competitiveness of its financing compared to markets 12.3% Work faster 12.3% Focus primarily on advocacy issues 10.5% Offer more innovative financial products 10.5% Other 7.9% Ensure greater selectivity in its work 5.3% G. Communication and Information Sharing 1. Where do you get most of your information about economic and social Percentage of Respondents development issues in Angola? (Choose no more than TWO) (Responses Combined; N=116) Local newspapers 48.3% Internet 48.3% Local television 27.6% Periodicals 19.0% Local radio 15.5% Other 11.2% International television 10.3% International newspapers 9.5% Mobile phones 2.6% International radio 1.7% Blogs 0.0% Instant messaging 0.0% 2. How would you prefer to receive information from the World Bank? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=118) World Bank website 45.8% World Bank seminars/workshops/conferences 33.1% e-Newsletters 32.2% World Bank publications and other written materials 28.0% Direct contact with World Bank (i.e., face to face meetings/discussions) 23.7% World Bank Public Information Center 16.1% Mobile phones 5.1% Other 4.2% Social media (Facebook, Twitter, YouTube) 3.4% Instant messaging 1.7% Blogs 0.0% 3. Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that Percentage of Respondents is not a list of exceptions? (N=104) Yes 20.2% No 79.8% 54 The World Bank Angola Country Survey 2012 G. Communication and Information Sharing (continued) 4. Have you requested information from the World Bank on its activities Percentage of Respondents in the past year? (N=101) Yes 20.8% No 79.2% Percentage of Respondents 5. Were you able to obtain this information? (N=23) Yes 95.7% No 4.3% Percentage of Respondents 6. Do you have access to the Internet? (N=111) Yes 96.4% No 3.6% Percentage of Respondents 7. Do you use/have used the World Bank website? (N=109) Yes 59.6% No 40.4% Percentage of Respondents 8. Which do you primarily use? (N=114) The World Bank’s country website 50.0% The World Bank’s main website 50.0% 9. Do you use/have you used the World Bank’s Public Information Percentage of Respondents Centers (PICs) in Angola? (N=113) Yes 12.4% No 56.6% I don’t know what a PIC is 31.0% Please rate how much you agree with the following statements, on a ten point Level of Agreement scale. (1-Strongly disagree, 10-Strongly agree) N Mean SD 10. I use more data from the World Bank as a result of the organization’s Open 74 5.70 2.72 Data policy 11. The World Bank’s PIC is a valuable source of information related to 30 5.83 2.28 development in Angola 12. I find the World Bank websites easy to navigate 54 6.15 2.00 13. I find the information on the World Bank’s websites useful 60 6.77 1.78 14. When I need information from the World Bank I know how to find it 70 5.84 2.48 15. The World Bank is responsive to my information requests and inquiries 49 6.12 2.39 55 The World Bank Angola Country Survey 2012 H. Background Information 1. Which of the following best describes your current position? (Please Percentage of Respondents mark only ONE response) (N=119) NGO 22.7% Employee of a Ministry, Ministerial Department or Implementation Agency 12.6% Private sector organization 10.9% Consultant/Contractor working on World Bank supported project/program 7.6% Media 7.6% Other 5.9% Community Based Organization 5.0% Academia/Research institute/Think tank 5.0% Financial sector/Private bank 4.2% Bilateral agency 3.4% Office of the President, Prime Minister 2.5% Office of Minister 2.5% Faith-based group 2.5% Office of Parliamentarian 1.7% Local Government office or staff 1.7% Independent Government Institution 1.7% Multilateral agency 0.8% Private foundation 0.8% Judiciary branch 0.8% 2. Please identify the primary specialization of your work. (Please mark Percentage of Respondents only ONE response) (N=116) Other 14.7% Poverty reduction 10.3% Agricultural development 8.6% Education 6.9% Law and justice 6.0% Public sector governance 5.2% Rural development 5.2% Domestic private sector development 4.3% Financial markets 4.3% Health 4.3% Monitoring and evaluation 3.4% Public financial management 3.4% Urban development 3.4% Global information and communications technology 2.6% Natural resource management 2.6% Basic infrastructure 1.7% Economic growth 1.7% Equality of opportunity 1.7% Global integration 1.7% Trade and exports 1.7% Water and sanitation 1.7% Communicable/non-communicable disease 0.9% Energy 0.9% Foreign direct investment 0.9% Gender 0.9% Labor markets/job creation/employment 0.9% 56 The World Bank Angola Country Survey 2012 H. Background Information (continued) 3. Currently, do you professionally collaborate/work with the World Percentage of Respondents Bank in your country? (N=119) Yes 26.9 No 73.1 4. Which of the following describes most of your exposure to the World Percentage of Respondents Bank in Angola? (Choose no more than TWO) (N=107) Use World Bank reports/data 47.7% Observer (i.e., follow in media, discuss in informal conversations, etc.) 43.0% Engage in World Bank related/sponsored events/activities 33.6% Collaborate as part of my professional duties 19.6% Use World Bank website for information, data, research, etc. 19.6% Percentage of Respondents 5. Which best represents your geographic location? (N=107) Luanda 76.6% Other 19.6% Benguela 3.7% 57 The World Bank Angola Country Survey 2012 Appendix B: Responses to All Questions by Stakeholder Groups A. General Issues facing Angola In general, would you say that Angola is headed in...? Office of the President/ Employee of Ministry/ Consultant/ Bilateral/ Private sector/ Academia/ Prime Minister/ Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Research Institute/ Percentage of Respondents Minister Implementation Agency Project agency Private bank CSO Media Think Tank Other The right direction 77.8% 47.4% 28.6% 40.0% 25.0% 23.5% 22.2% 25.0% 64.3% The wrong direction 0.0% 7.9% 14.3% 20.0% 41.7% 47.1% 44.4% 25.0% 7.1% Not sure 22.2% 44.7% 57.1% 40.0% 33.3% 29.4% 33.3% 50.0% 28.6% Listed below are a number of development priorities in Angola. Please identify which of these you consider the 1st, 2nd, and 3d most important development priority. 1st Most Important Office of the President/ Employee of Ministry/ Consultant/ Bilateral/ Private sector/ Academia/ Prime Minister/ Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Research Institute/ Percentage of Respondents Minister Implementation Agency Project agency Private bank CSO Media Think Tank Other Rural development 0.0% 14.3% 0.0% 0.0% 0.0% 6.1% 0.0% 33.3% 0.0% Education 40.0% 50.0% 16.7% 0.0% 47.1% 24.2% 25.0% 0.0% 36.4% Social protection 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Transport 20.0% 7.1% 0.0% 0.0% 0.0% 12.1% 0.0% 0.0% 0.0% Poverty reduction 0.0% 0.0% 16.7% 25.0% 5.9% 30.3% 25.0% 0.0% 18.2% Public sector governance 0.0% 14.3% 16.7% 25.0% 11.8% 3.0% 12.5% 0.0% 0.0% Regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Gender 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Domestic private sector development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Foreign direct investment 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Water and sanitation 0.0% 0.0% 0.0% 0.0% 5.9% 3.0% 0.0% 0.0% 0.0% Energy 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Monitoring and evaluation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Public financial management 0.0% 0.0% 16.7% 0.0% 5.9% 3.0% 12.5% 16.7% 0.0% Labor markets/job creation/employment 0.0% 0.0% 16.7% 0.0% 5.9% 0.0% 12.5% 0.0% 0.0% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Health* 0.0% 7.1% 0.0% 0.0% 5.9% 0.0% 0.0% 33.3% 27.3% Global integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Food security 0.0% 0.0% 0.0% 0.0% 0.0% 3.0% 0.0% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development* 0.0% 0.0% 0.0% 50.0% 11.8% 0.0% 0.0% 16.7% 0.0% Trade and exports 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Economic growth 0.0% 7.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% Law and justice 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable disease 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Basic infrastructure* 40.0% 0.0% 0.0% 0.0% 0.0% 3.0% 12.5% 0.0% 0.0% Natural resource management 0.0% 0.0% 0.0% 0.0% 0.0% 6.1% 0.0% 0.0% 0.0% Anti corruption 0.0% 0.0% 16.7% 0.0% 0.0% 6.1% 0.0% 0.0% 9.1% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Global information and communications 0.0% 0.0% 0.0% 25.0% 0.0% 0.0% 0.0% 0.0% 0.0% technology* *Significantly different between stakeholder groups 58 The World Bank Angola Country Survey 2012 A. General Issues facing Angola (continued) Listed below are a number of development priorities in Angola. Please identify which of these you consider the 1st, 2nd, and 3d most important development priority . 2nd Most Important Office of the President/ Employee of Ministry/ Consultant/ Bilateral/ Private sector/ Academia/ Prime Minister/ Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Research Institute/ Percentage of Respondents Minister Implementation Agency Project agency Private bank CSO Media Think Tank Other Rural development 0.0% 0.0% 0.0% 0.0% 0.0% 3.1% 0.0% 0.0% 0.0% Education 20.0% 35.7% 0.0% 50.0% 27.8% 12.5% 0.0% 50.0% 36.4% Social protection 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Transport 0.0% 0.0% 0.0% 0.0% 0.0% 3.1% 0.0% 0.0% 9.1% Poverty reduction 0.0% 14.3% 16.7% 0.0% 5.6% 15.6% 14.3% 0.0% 0.0% Public sector governance 20.0% 7.1% 0.0% 0.0% 0.0% 3.1% 0.0% 0.0% 0.0% Regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Gender 0.0% 0.0% 0.0% 0.0% 0.0% 3.1% 0.0% 0.0% 0.0% Domestic private sector development 0.0% 7.1% 16.7% 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% Foreign direct investment 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Water and sanitation 0.0% 0.0% 16.7% 0.0% 11.1% 6.3% 14.3% 33.3% 27.3% Energy 20.0% 0.0% 0.0% 0.0% 0.0% 3.1% 0.0% 0.0% 0.0% Monitoring and evaluation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Public financial management 0.0% 7.1% 16.7% 0.0% 5.6% 12.5% 0.0% 0.0% 9.1% Labor markets/job creation/employment 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 0.0% 7.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% Health 0.0% 14.3% 0.0% 0.0% 16.7% 6.3% 14.3% 0.0% 18.2% Global integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Food security 0.0% 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development 20.0% 0.0% 33.3% 0.0% 11.1% 3.1% 0.0% 0.0% 0.0% Trade and exports 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Economic growth 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% Law and justice 0.0% 0.0% 0.0% 0.0% 0.0% 3.1% 14.3% 16.7% 0.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable disease 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Basic infrastructure 20.0% 0.0% 0.0% 0.0% 5.6% 9.4% 0.0% 0.0% 0.0% Natural resource management* 0.0% 7.1% 0.0% 50.0% 0.0% 3.1% 14.3% 0.0% 0.0% Anti corruption 0.0% 0.0% 0.0% 0.0% 0.0% 3.1% 0.0% 0.0% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Global information and communications 0.0% 0.0% 0.0% 0.0% 5.6% 3.1% 0.0% 0.0% 0.0% technology *Significantly different between stakeholder groups 59 The World Bank Angola Country Survey 2012 A. General Issues facing Angola (continued) Listed below are a number of development priorities in Angola. Please identify which of these you consider the 1st, 2nd, and 3d most important development priority. 3rd Most Important Office of the President/ Employee of Ministry/ Consultant/ Bilateral/ Private sector/ Academia/ Prime Minister/ Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Research Institute/ Percentage of Respondents Minister Implementation Agency Project agency Private bank CSO Media Think Tank Other Rural development 0.0% 0.0% 0.0% 0.0% 0.0% 15.2% 0.0% 0.0% 8.3% Education 40.0% 0.0% 16.7% 0.0% 0.0% 12.1% 14.3% 0.0% 0.0% Social protection 0.0% 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% Transport 0.0% 0.0% 0.0% 0.0% 5.9% 3.0% 0.0% 0.0% 0.0% Poverty reduction 0.0% 15.4% 0.0% 25.0% 5.9% 9.1% 0.0% 0.0% 0.0% Public sector governance* 0.0% 0.0% 0.0% 50.0% 5.9% 9.1% 0.0% 0.0% 0.0% Regional integration 0.0% 7.7% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% Gender 0.0% 0.0% 0.0% 0.0% 0.0% 3.0% 0.0% 0.0% 0.0% Domestic private sector development* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 16.7% Foreign direct investment 0.0% 0.0% 0.0% 0.0% 0.0% 3.0% 0.0% 0.0% 0.0% Water and sanitation 0.0% 7.7% 0.0% 0.0% 11.8% 3.0% 0.0% 16.7% 8.3% Energy 0.0% 15.4% 0.0% 0.0% 17.6% 3.0% 28.6% 33.3% 8.3% Monitoring and evaluation* 0.0% 0.0% 16.7% 0.0% 0.0% 0.0% 0.0% 16.7% 0.0% Public financial management* 0.0% 0.0% 0.0% 25.0% 0.0% 0.0% 0.0% 0.0% 0.0% Labor markets/job creation/employment 0.0% 0.0% 0.0% 0.0% 5.9% 0.0% 0.0% 16.7% 8.3% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 6.1% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 0.0% 6.1% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 0.0% 0.0% 0.0% 0.0% 3.0% 0.0% 0.0% 0.0% Health 20.0% 0.0% 16.7% 0.0% 5.9% 3.0% 0.0% 0.0% 8.3% Global integration 0.0% 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Food security 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development 0.0% 0.0% 0.0% 0.0% 11.8% 3.0% 0.0% 0.0% 0.0% Trade and exports* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 16.7% 0.0% Economic growth 0.0% 0.0% 0.0% 0.0% 5.9% 0.0% 0.0% 0.0% 0.0% Law and justice 0.0% 7.7% 16.7% 0.0% 0.0% 6.1% 28.6% 0.0% 16.7% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 3.0% 0.0% 0.0% 0.0% Communicable/non-communicable disease 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Basic infrastructure 20.0% 15.4% 0.0% 0.0% 5.9% 0.0% 14.3% 0.0% 0.0% Natural resource management 20.0% 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Anti corruption 0.0% 7.7% 16.7% 0.0% 17.6% 9.1% 0.0% 0.0% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Global information and communications 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% technology *Significantly different between stakeholder groups 60 The World Bank Angola Country Survey 2012 A. General Issues facing Angola (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed belo w do you believe would contribute most to reducing poverty in Angola? (Choose no more than THREE) Office of the President/ Employee of Ministry/ Consultant/ Bilateral/ Private sector/ Academia/ Percentage of Respondents Prime Minister/ Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Research Institute/ (Responses Combined) Minister Implementation Agency Project agency Private bank CSO Media Think Tank Other Energy 0.0% 6.7% 0.0% 0.0% 16.7% 8.3% 11.1% 0.0% 7.1% Water and sanitation 33.3% 26.7% 11.1% 80.0% 27.8% 33.3% 55.6% 0.0% 14.3% Equality of opportunity 16.7% 13.3% 22.2% 0.0% 0.0% 27.8% 33.3% 16.7% 14.3% Economic growth 0.0% 6.7% 22.2% 0.0% 5.6% 5.6% 11.1% 33.3% 14.3% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Regional integration* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 33.3% 0.0% Gender 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Rural development 50.0% 13.3% 55.6% 20.0% 11.1% 25.0% 11.1% 16.7% 21.4% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 2.8% 0.0% 0.0% 0.0% Education 16.7% 60.0% 33.3% 40.0% 55.6% 44.4% 44.4% 50.0% 71.4% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Basic infrastructure* 50.0% 6.7% 0.0% 0.0% 22.2% 2.8% 11.1% 0.0% 0.0% Social protection 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% Law and justice 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% 33.3% 14.3% Transport 0.0% 0.0% 0.0% 0.0% 11.1% 2.8% 0.0% 0.0% 7.1% Communicable/non-communicable disease 0.0% 0.0% 0.0% 0.0% 0.0% 2.8% 0.0% 0.0% 0.0% Global information and communications 0.0% 0.0% 0.0% 0.0% 0.0% 2.8% 0.0% 0.0% 0.0% technology Public sector governance 0.0% 33.3% 22.2% 60.0% 16.7% 16.7% 11.1% 16.7% 14.3% Domestic private sector development* 50.0% 26.7% 22.2% 0.0% 16.7% 2.8% 0.0% 0.0% 7.1% Foreign direct investment 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Global integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Food security 0.0% 6.7% 11.1% 0.0% 0.0% 8.3% 11.1% 0.0% 14.3% Monitoring and evaluation 0.0% 0.0% 0.0% 0.0% 0.0% 2.8% 0.0% 0.0% 0.0% Natural resource management 0.0% 6.7% 11.1% 0.0% 0.0% 13.9% 0.0% 16.7% 0.0% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Health 0.0% 20.0% 0.0% 20.0% 11.1% 22.2% 22.2% 16.7% 28.6% Public financial management 0.0% 0.0% 22.2% 0.0% 5.6% 2.8% 0.0% 16.7% 14.3% Agricultural development 33.3% 40.0% 44.4% 40.0% 33.3% 16.7% 44.4% 50.0% 7.1% Labor markets/job creation/employment 33.3% 20.0% 0.0% 0.0% 38.9% 16.7% 11.1% 0.0% 21.4% Financial markets 0.0% 0.0% 0.0% 0.0% 5.6% 0.0% 0.0% 0.0% 0.0% Trade and exports 0.0% 0.0% 0.0% 0.0% 5.6% 0.0% 0.0% 0.0% 0.0% Anti corruption 0.0% 13.3% 11.1% 20.0% 16.7% 27.8% 22.2% 0.0% 21.4% *Significantly different between stakeholder groups 61 The World Bank Angola Country Survey 2012 A. General Issues facing Angola (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to genera ting economic growth in Angola? (Choose no more than THREE) Office of the President/ Employee of Ministry/ Consultant/ Bilateral/ Private sector/ Academia/ Percentage of Respondents Prime Minister/ Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Research Institute/ (Responses Combined) Minister Implementation Agency Project agency Private bank CSO Media Think Tank Other Equality of opportunity 16.7% 0.0% 22.2% 0.0% 0.0% 11.4% 11.1% 16.7% 7.1% Social protection* 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Global integration* 33.3% 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Anti corruption 16.7% 26.7% 44.4% 40.0% 52.9% 45.7% 11.1% 16.7% 28.6% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Rural development 0.0% 6.7% 44.4% 0.0% 11.8% 17.1% 0.0% 33.3% 7.1% Foreign direct investment* 33.3% 6.7% 11.1% 0.0% 23.5% 0.0% 0.0% 33.3% 21.4% Urban development 0.0% 6.7% 0.0% 0.0% 5.9% 0.0% 0.0% 16.7% 0.0% Water and sanitation 0.0% 0.0% 0.0% 0.0% 5.9% 0.0% 0.0% 0.0% 0.0% Education 16.7% 33.3% 11.1% 40.0% 35.3% 31.4% 11.1% 50.0% 35.7% Global information and communications 16.7% 0.0% 0.0% 0.0% 5.9% 5.7% 22.2% 0.0% 0.0% technology Regulatory framework 0.0% 0.0% 0.0% 0.0% 5.9% 0.0% 11.1% 0.0% 14.3% Energy 33.3% 20.0% 0.0% 0.0% 11.8% 5.7% 0.0% 0.0% 7.1% Communicable/non-communicable disease 0.0% 0.0% 0.0% 0.0% 0.0% 2.9% 0.0% 0.0% 0.0% Trade and exports 0.0% 6.7% 0.0% 0.0% 5.9% 5.7% 22.2% 33.3% 21.4% Public sector governance 0.0% 20.0% 22.2% 20.0% 11.8% 11.4% 11.1% 0.0% 21.4% Regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Domestic private sector development* 83.3% 26.7% 22.2% 20.0% 23.5% 14.3% 44.4% 0.0% 14.3% Labor markets/job creation/employment 0.0% 13.3% 11.1% 40.0% 5.9% 8.6% 11.1% 16.7% 7.1% Agricultural development 0.0% 33.3% 11.1% 60.0% 29.4% 45.7% 44.4% 16.7% 35.7% Food security 0.0% 0.0% 0.0% 0.0% 0.0% 2.9% 0.0% 0.0% 0.0% Transport 0.0% 13.3% 11.1% 0.0% 5.9% 5.7% 22.2% 0.0% 21.4% Monitoring and evaluation 0.0% 0.0% 0.0% 0.0% 0.0% 5.7% 0.0% 0.0% 7.1% Gender 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 33.3% 40.0% 11.1% 20.0% 11.8% 25.7% 11.1% 16.7% 7.1% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 5.9% 0.0% 0.0% 0.0% 0.0% Health 0.0% 0.0% 0.0% 0.0% 5.9% 0.0% 0.0% 0.0% 14.3% Basic infrastructure 0.0% 13.3% 22.2% 0.0% 17.6% 11.4% 33.3% 0.0% 21.4% Law and justice 0.0% 6.7% 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% Public financial management 0.0% 20.0% 33.3% 60.0% 17.6% 22.9% 22.2% 50.0% 0.0% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 7.1% *Significantly different between stakeholder groups 62 The World Bank Angola Country Survey 2012 B. Overall Attitudes toward the World Bank Which of the following best describes your current position? Employee of Ministry/ Office of the President/ Ministerial Dep/ Consultant/Contractor Bilateral/ Multilateral Private sector/ Financial Academia/ Research Prime Minister/ Minister Implementation Agency on Bank Project agency sector/ Private bank CSO Media Institute/Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the 5 6.40 2.61 15 4.87 0.99 9 6.67 2.69 5 6.40 1.52 18 4.06 2.36 35 4.57 2.21 8 4.50 2.00 6 4.17 2.48 14 4.43 3.01 World Bank in Angola? (1-Not familiar at all, 10-Extremely familiar) Which of the following best describes your current position? Employee of Ministry/ Office of the President/ Ministerial Dep/ Consultant/ Contractor Bilateral/ Multilateral Private sector/ Financial Academia/ Research Prime Minister/ Minister Implementation Agency on Bank Project agency sector/ Private bank CSO Media Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the 6 5.00 1.41 15 5.07 1.71 9 5.33 2.35 5 5.00 1.22 15 4.00 2.14 31 4.48 1.71 8 6.50 2.14 4 4.25 1.26 11 4.36 2.58 World Bank’s effectiveness in Angola. (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Employee of Ministry/ Office of the President/ Ministerial Dep/ Consultant/ Contractor Bilateral/ Multilateral Private sector/ Financial Academia/ Research Prime Minister/ Minister Implementation Agency on Bank Project agency sector/ Private bank CSO Media Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank's financial instruments (e.g., development policy lending, investment 6 5.17 2.48 9 5.33 2.45 8 5.13 3.00 5 7.00 1.00 11 4.73 1.56 28 4.39 1.55 8 4.88 1.89 4 4.25 1.26 12 4.58 2.07 policy lending, technical assistance) meet the needs of Angola? To what extent do you believe the World Bank meets Angola’s needs for knowledge 5 5.40 1.82 10 4.50 2.07 7 5.14 2.54 5 6.20 0.84 11 4.00 1.79 29 4.72 2.05 7 5.43 2.99 4 5.50 1.00 10 4.70 2.00 services (e.g., research, analysis, technical assistance) ? To what extent do you believe the World Bank SHOULD seek to influence the global 5 7.80 1.92 13 5.15 2.82 9 8.11 1.62 5 9.40 0.89 16 6.69 2.63 28 7.25 2.49 7 7.00 2.71 4 7.00 0.82 10 5.50 2.07 development agenda?* To what extent do you believe the World Bank DOES seek to influence the global 5 5.40 3.05 12 5.75 2.70 7 5.43 2.07 5 6.20 1.48 12 4.42 1.44 26 6.12 1.68 7 5.00 2.77 4 5.00 0.82 10 5.50 2.37 development agenda? (1-To no degree at all, 10-To a very significant degree); *Significantly different between stakeholder groups 63 The World Bank Angola Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) When thinking about how the World Bank can have the most impact on development results in Angola, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Angola? (Choose no more than THREE) Office of the President/ Employee of Ministry/ Consultant/ Bilateral/ Private sector/ Academia/ Percentage of Respondents Prime Minister/ Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Research Institute/ (Responses Combined) Minister Implementation Agency Project agency Private bank CSO Media Think Tank Other Rural development* 33.3% 6.7% 55.6% 0.0% 18.8% 36.1% 22.2% 50.0% 0.0% Education 33.3% 40.0% 44.4% 60.0% 68.8% 50.0% 33.3% 16.7% 50.0% Social protection 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% Transport 0.0% 6.7% 0.0% 0.0% 0.0% 5.6% 0.0% 0.0% 21.4% Poverty reduction 16.7% 40.0% 33.3% 20.0% 12.5% 33.3% 44.4% 16.7% 21.4% Public sector governance 0.0% 33.3% 22.2% 20.0% 25.0% 16.7% 0.0% 0.0% 14.3% Regional integration 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% Gender 0.0% 0.0% 0.0% 0.0% 0.0% 2.8% 0.0% 0.0% 0.0% Domestic private sector development 33.3% 20.0% 11.1% 0.0% 18.8% 2.8% 0.0% 33.3% 14.3% Foreign direct investment* 0.0% 0.0% 0.0% 0.0% 6.3% 2.8% 11.1% 33.3% 0.0% Water and sanitation 33.3% 20.0% 22.2% 40.0% 0.0% 11.1% 11.1% 0.0% 14.3% Energy 0.0% 6.7% 22.2% 0.0% 0.0% 0.0% 11.1% 0.0% 14.3% Monitoring and evaluation* 0.0% 0.0% 22.2% 0.0% 0.0% 5.6% 33.3% 0.0% 14.3% Public financial management 16.7% 6.7% 0.0% 40.0% 18.8% 8.3% 0.0% 50.0% 14.3% Labor markets/job creation/employment 0.0% 13.3% 11.1% 0.0% 12.5% 0.0% 0.0% 0.0% 0.0% Financial markets 16.7% 6.7% 0.0% 0.0% 12.5% 5.6% 0.0% 0.0% 14.3% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 5.6% 11.1% 0.0% 0.0% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% Equality of opportunity 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% 22.2% 0.0% 7.1% Health 16.7% 26.7% 0.0% 0.0% 18.8% 11.1% 22.2% 16.7% 21.4% Global integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Food security 0.0% 0.0% 0.0% 0.0% 0.0% 2.8% 0.0% 16.7% 7.1% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development 33.3% 20.0% 22.2% 40.0% 25.0% 27.8% 22.2% 33.3% 21.4% Trade and exports 0.0% 0.0% 0.0% 0.0% 6.3% 5.6% 11.1% 16.7% 0.0% Economic growth 16.7% 0.0% 11.1% 0.0% 6.3% 2.8% 11.1% 16.7% 7.1% Law and justice 0.0% 0.0% 0.0% 0.0% 0.0% 5.6% 0.0% 0.0% 7.1% Regulatory framework 0.0% 0.0% 0.0% 0.0% 6.3% 2.8% 0.0% 0.0% 0.0% Communicable/non-communicable disease 0.0% 0.0% 0.0% 0.0% 0.0% 2.8% 0.0% 0.0% 0.0% Basic infrastructure* 0.0% 26.7% 0.0% 40.0% 0.0% 5.6% 0.0% 0.0% 7.1% Natural resource management 33.3% 0.0% 0.0% 20.0% 6.3% 2.8% 11.1% 0.0% 14.3% Anti corruption 16.7% 26.7% 0.0% 20.0% 31.3% 25.0% 0.0% 0.0% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 2.8% 0.0% 0.0% 0.0% Global information and communications 0.0% 0.0% 11.1% 0.0% 0.0% 2.8% 22.2% 0.0% 0.0% technology *Significantly different between stakeholder groups 64 The World Bank Angola Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Angola? Greatest Value Office of the President/ Employee of Ministry/ Consultant/ Bilateral/ Private sector/ Academia/ Prime Minister/ Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Research Institute/ Percentage of Respondents Minister Implementation Agency Project agency Private bank CSO Media Think Tank Other Financial resources* 20.0% 76.9% 33.3% 40.0% 35.3% 28.6% 75.0% 16.7% 16.7% Mobilizing third party financial resources 20.0% 0.0% 33.3% 0.0% 5.9% 20.0% 25.0% 16.7% 16.7% Technical assistance 20.0% 7.7% 11.1% 20.0% 11.8% 8.6% 0.0% 50.0% 25.0% Policy advice 0.0% 0.0% 0.0% 0.0% 5.9% 8.6% 0.0% 0.0% 0.0% Donor coordination 0.0% 0.0% 0.0% 0.0% 0.0% 2.9% 0.0% 0.0% 0.0% Data 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Training/capacity building 40.0% 15.4% 11.1% 40.0% 17.6% 22.9% 0.0% 16.7% 41.7% Studies/analyses 0.0% 0.0% 0.0% 0.0% 5.9% 8.6% 0.0% 0.0% 0.0% Convening/facilitating 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Linkage to non-Bank expertise (i.e., South- 0.0% 0.0% 0.0% 0.0% 11.8% 0.0% 0.0% 0.0% 0.0% South knowledge sharing) Other 0.0% 0.0% 11.1% 0.0% 5.9% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Angola? 2nd Greatest Value Office of the President/ Employee of Ministry/ Consultant/ Bilateral/ Private sector/ Academia/ Prime Minister/ Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Research Institute/ Percentage of Respondents Minister Implementation Agency Project agency Private bank CSO Media Think Tank Other Financial resources 20.0% 7.7% 11.1% 0.0% 0.0% 5.7% 0.0% 16.7% 25.0% Mobilizing third party financial resources 0.0% 38.5% 11.1% 0.0% 18.8% 11.4% 25.0% 0.0% 0.0% Technical assistance 20.0% 15.4% 33.3% 40.0% 6.3% 22.9% 37.5% 16.7% 8.3% Policy advice 0.0% 0.0% 22.2% 0.0% 18.8% 5.7% 0.0% 0.0% 16.7% Donor coordination 20.0% 0.0% 11.1% 0.0% 6.3% 2.9% 0.0% 16.7% 0.0% Data* 0.0% 0.0% 0.0% 0.0% 18.8% 0.0% 0.0% 0.0% 0.0% Training/capacity building 20.0% 23.1% 11.1% 0.0% 18.8% 20.0% 12.5% 0.0% 8.3% Studies/analyses* 20.0% 15.4% 0.0% 60.0% 6.3% 20.0% 12.5% 50.0% 41.7% Convening/facilitating 0.0% 0.0% 0.0% 0.0% 0.0% 2.9% 12.5% 0.0% 0.0% Linkage to non-Bank expertise (i.e., South- 0.0% 0.0% 0.0% 0.0% 6.3% 8.6% 0.0% 0.0% 0.0% South knowledge sharing) Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 65 The World Bank Angola Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Angola? (Choose no more than TWO) Office of the President/ Employee of Ministry/ Consultant/ Bilateral/ Private sector/ Academia/ Percentage of Respondents Prime Minister/ Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Research Institute/ (Responses Combined) Minister Implementation Agency Project agency Private bank CSO Media Think Tank Other Imposing technocratic solutions without 0.0% 21.4% 11.1% 0.0% 6.3% 17.1% 11.1% 0.0% 7.7% regard to political realities Not exploring alternative policy options* 0.0% 7.1% 33.3% 0.0% 0.0% 5.7% 33.3% 0.0% 7.7% Too bureaucratic in its operational policies 66.7% 35.7% 11.1% 60.0% 25.0% 37.1% 22.2% 100.0% 38.5% and procedures Staff too inaccessible 0.0% 0.0% 0.0% 0.0% 12.5% 2.9% 0.0% 0.0% 0.0% Arrogant in its approach 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% 11.1% 0.0% 0.0% Not client focused 0.0% 0.0% 11.1% 0.0% 0.0% 5.7% 0.0% 0.0% 0.0% The credibility of its knowledge/data 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% Not willing to honestly criticize policies and 0.0% 0.0% 11.1% 20.0% 18.8% 31.4% 33.3% 25.0% 23.1% reform efforts in the country Too influenced by developed countries 33.3% 14.3% 22.2% 0.0% 12.5% 20.0% 22.2% 25.0% 23.1% Not enough public disclosure of its work 66.7% 28.6% 33.3% 100.0% 43.8% 22.9% 33.3% 50.0% 46.2% World Bank processes too slow and complex 33.3% 35.7% 11.1% 20.0% 25.0% 14.3% 11.1% 0.0% 7.7% Not aligned with country priorities 0.0% 0.0% 11.1% 0.0% 25.0% 5.7% 0.0% 0.0% 7.7% Not aligned with other donors’ work 0.0% 7.1% 0.0% 0.0% 0.0% 5.7% 0.0% 0.0% 7.7% Other 0.0% 21.4% 22.2% 0.0% 12.5% 14.3% 0.0% 0.0% 7.7% *Significantly different between stakeholder groups When thinking about the World Bank’s lending in Angola as compared to other international players in the country, to what extent d o you agree with the following statements, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of Ministry/ Office of the President/ Ministerial Dep/ Consultant/ Contractor Bilateral/ Multilateral Private sector/ Financial Academia/ Research Prime Minister/ Minister Implementation Agency on Bank Project agency sector/ Private bank CSO Media Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Investment from other foreign donors/investors engenders sustainable 5 5.40 3.21 13 5.15 1.95 9 6.11 1.90 5 5.80 1.64 15 5.87 2.36 28 5.71 1.96 8 6.00 2.33 4 3.75 0.96 11 5.82 2.27 economic and social development results in Angola Investment from the World Bank engenders sustainable economic and social 5 5.40 1.52 14 5.50 2.38 7 6.00 2.77 5 5.00 1.00 12 5.00 1.76 29 4.90 2.26 8 5.13 2.03 4 5.50 2.89 10 4.90 2.02 development results in Angola Which World Bank instruments do you believe are the MOST effective in reducing poverty in Angola? (Choose no more than TWO) Office of the President/ Employee of Ministry/ Consultant/ Bilateral/ Private sector/ Academia/ Percentage of Respondents Prime Minister/ Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Research Institute/ (Responses Combined) Minister Implementation Agency Project agency Private bank CSO Media Think Tank Other Investment lending 50.0% 50.0% 66.7% 20.0% 38.9% 40.0% 77.8% 66.7% 30.8% Capacity development* 66.7% 71.4% 55.6% 100.0% 38.9% 45.7% 22.2% 16.7% 61.5% Policy based lending/ budget support to the 0.0% 21.4% 11.1% 0.0% 16.7% 2.9% 33.3% 16.7% 7.7% Government Analytical work 33.3% 0.0% 0.0% 0.0% 33.3% 37.1% 11.1% 16.7% 30.8% Technical assistance 50.0% 57.1% 44.4% 80.0% 44.4% 54.3% 55.6% 66.7% 53.8% Trust Fund management 0.0% 0.0% 0.0% 0.0% 5.6% 0.0% 0.0% 0.0% 0.0% Don’t know 0.0% 0.0% 11.1% 0.0% 11.1% 11.4% 0.0% 16.7% 7.7% *Significantly different between stakeholder groups 66 The World Bank Angola Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) Which World Bank instruments do you believe are LEAST effective in helping to reduce poverty in Angola? (Choose no more than TWO) Office of the President/ Employee of Ministry/ Consultant/ Bilateral/ Private sector/ Academia/ Percentage of Respondents Prime Minister/ Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Research Institute/ (Responses Combined) Minister Implementation Agency Project agency Private bank CSO Media Think Tank Other Investment lending 50.0% 7.7% 0.0% 40.0% 23.5% 22.9% 11.1% 0.0% 15.4% Capacity development 0.0% 0.0% 0.0% 0.0% 11.8% 8.6% 11.1% 33.3% 15.4% Policy based lending/ budget support to the 16.7% 69.2% 44.4% 100.0% 41.2% 57.1% 44.4% 33.3% 15.4% Government* Analytical work 33.3% 23.1% 22.2% 0.0% 17.6% 8.6% 22.2% 0.0% 15.4% Technical assistance 0.0% 23.1% 22.2% 20.0% 5.9% 11.4% 11.1% 50.0% 15.4% Trust Fund management 16.7% 46.2% 55.6% 40.0% 41.2% 17.1% 44.4% 33.3% 23.1% Don’t know 33.3% 15.4% 33.3% 0.0% 23.5% 28.6% 22.2% 16.7% 46.2% *Significantly different between stakeholder groups In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Office of the President/ Employee of Ministry/ Consultant/ Bilateral/ Private sector/ Academia/ Percentage of Respondents Prime Minister/ Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Research Institute/ (Responses Combined) Minister Implementation Agency Project agency Private bank CSO Media Think Tank Other NGOs* 16.7% 26.7% 55.6% 60.0% 11.8% 77.8% 55.6% 0.0% 7.1% Sub-national Government 16.7% 20.0% 11.1% 0.0% 23.5% 11.1% 33.3% 0.0% 7.1% Local Government 50.0% 40.0% 22.2% 40.0% 29.4% 11.1% 11.1% 16.7% 21.4% Beneficiaries 33.3% 13.3% 22.2% 0.0% 11.8% 22.2% 22.2% 33.3% 14.3% Private sector* 33.3% 46.7% 11.1% 40.0% 58.8% 8.3% 11.1% 33.3% 42.9% Community Based Organizations (CBOs) 16.7% 0.0% 22.2% 20.0% 23.5% 11.1% 0.0% 0.0% 0.0% Donor community 0.0% 13.3% 33.3% 40.0% 5.9% 13.9% 22.2% 16.7% 14.3% Foundations 0.0% 0.0% 0.0% 0.0% 5.9% 0.0% 0.0% 0.0% 0.0% Academia/think tanks/research institutes* 16.7% 40.0% 11.1% 0.0% 23.5% 27.8% 11.1% 83.3% 42.9% Parliament 0.0% 0.0% 0.0% 0.0% 5.9% 0.0% 11.1% 0.0% 7.1% Media 0.0% 0.0% 11.1% 0.0% 0.0% 2.8% 0.0% 0.0% 0.0% Faith based organizations 16.7% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 16.7% 14.3% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 14.3% *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank’s work in Angola, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of Ministry/ Office of the President/ Ministerial Dep/ Consultant/ Contractor Bilateral/ Multilateral Private sector/ Financial Academia/ Research Prime Minister/ Minister Implementation Agency on Bank Project agency sector/ Private bank CSO Media Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank currently plays a 6 4.83 0.98 12 5.83 2.44 9 5.44 2.79 5 5.40 1.67 11 4.73 1.79 26 5.15 2.17 7 5.86 2.48 4 6.50 1.00 11 4.91 2.39 relevant role in development in Angola The World Bank’s work is aligned with what I consider the development priorities for 6 5.33 2.42 12 5.00 2.09 7 7.43 1.51 5 6.20 1.30 10 4.70 1.42 28 5.32 2.23 8 5.63 2.83 3 7.00 0.00 11 5.45 1.92 Angola The World Bank supports programs and 5 5.00 2.92 10 5.40 2.27 7 6.86 1.95 5 5.60 1.52 9 4.22 1.30 25 5.52 1.98 7 6.71 1.70 4 6.00 2.00 12 5.75 1.86 strategies that are realistic for Angola The World Bank treats clients and 5 6.00 2.24 10 7.30 2.98 9 7.44 2.13 4 8.00 1.15 12 6.83 2.79 24 6.83 2.14 7 7.86 2.04 4 8.00 1.15 9 6.22 2.11 stakeholders in Angola with respect 67 The World Bank Angola Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) To what extent is the World Bank an effective development partner in Angola in terms of …, on a ten point scale ? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of Ministry/ Office of the President/ Ministerial Dep/ Consultant/ Contractor Bilateral/ Multilateral Private sector/ Financial Academia/ Research Prime Minister/ Minister Implementation Agency on Bank Project agency sector/ Private bank CSO Media Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Follow up and follow through 5 7.00 3.08 10 6.90 2.77 9 5.22 2.86 4 5.00 2.83 10 4.80 1.48 22 6.32 2.34 6 5.67 1.97 4 4.75 2.22 11 5.45 2.16 Responsiveness 5 4.00 1.00 11 4.36 2.29 7 5.57 3.31 3 3.33 0.58 8 3.88 2.10 25 4.80 2.47 5 3.80 1.64 2 3.50 2.12 11 4.45 2.02 Flexibility (in terms of the institution’s 3 3.00 2.00 8 4.13 1.13 5 6.20 3.27 4 4.00 1.41 6 3.17 1.72 15 3.87 1.36 5 5.20 2.68 4 3.50 2.38 10 4.40 2.37 products and services) Flexibility (in terms of changing country 4 4.25 2.99 8 4.63 2.20 6 5.50 3.27 4 4.00 1.41 8 3.25 1.16 18 4.56 1.34 6 4.83 2.04 4 3.50 2.38 10 4.80 2.20 circumstances) Being inclusive 3 3.33 1.53 9 5.22 2.99 9 7.22 1.48 4 5.50 0.58 8 4.25 1.67 22 4.95 1.73 6 5.67 2.94 4 5.25 1.89 10 4.80 2.39 Openness (sharing data and other 5 6.40 2.61 10 6.60 3.13 9 7.67 2.55 5 6.40 1.95 12 7.17 1.90 24 6.46 1.72 8 6.25 2.60 4 6.25 1.26 11 4.82 2.79 information) Staff accessibility 5 4.80 3.35 8 6.38 2.88 8 7.63 2.67 4 8.00 0.82 12 5.33 2.23 19 6.05 1.84 7 5.71 3.59 4 5.75 2.22 11 5.45 2.16 Straightforwardness and honesty 4 7.00 2.94 7 6.57 2.64 7 6.71 2.21 5 8.00 0.71 11 6.45 2.11 21 6.81 1.97 7 6.43 1.51 3 4.33 0.58 11 5.82 2.48 Collaboration with groups outside of the 5 6.60 3.21 9 6.11 2.37 9 5.89 2.98 4 7.00 1.63 9 5.11 2.03 27 4.63 1.86 7 4.71 2.36 4 4.50 1.00 9 4.67 2.60 Government Collaboration with the Government 3 5.00 2.00 11 7.00 2.24 9 7.89 1.76 5 7.60 1.34 9 5.67 2.12 27 6.74 1.81 7 7.71 1.11 4 5.50 1.00 11 6.82 1.72 Collaboration with other donors 3 6.00 3.61 9 6.33 2.29 9 6.56 1.81 5 7.00 1.87 8 5.25 1.75 20 5.90 2.02 6 4.83 2.48 4 6.25 1.50 8 5.63 2.13 When World Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Office of the President/ Employee of Ministry/ Consultant/ Bilateral/ Private sector/ Academia/ Percentage of Respondents Prime Minister/ Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Research Institute/ (Responses Combined) Minister Implementation Agency Project agency Private bank CSO Media Think Tank Other The World Bank works too slowly 40.0% 35.7% 11.1% 20.0% 20.0% 11.1% 0.0% 20.0% 23.1% The Government works inefficiently 20.0% 14.3% 44.4% 60.0% 33.3% 27.8% 37.5% 20.0% 23.1% There is not an adequate level of citizen/civil 20.0% 35.7% 44.4% 20.0% 40.0% 58.3% 25.0% 60.0% 46.2% society participation Poor donor coordination 0.0% 0.0% 22.2% 0.0% 0.0% 8.3% 0.0% 20.0% 23.1% The World Bank does not do adequate follow 0.0% 21.4% 22.2% 0.0% 26.7% 5.6% 25.0% 20.0% 15.4% through/follow-up Lack of/inadequate levels of capacity in 20.0% 14.3% 0.0% 60.0% 20.0% 11.1% 0.0% 40.0% 23.1% Government Political pressures and obstacles 40.0% 14.3% 11.1% 40.0% 33.3% 30.6% 50.0% 20.0% 15.4% Reforms are not well thought out in light of 40.0% 50.0% 44.4% 0.0% 13.3% 38.9% 37.5% 0.0% 15.4% country challenges Other 0.0% 7.1% 0.0% 0.0% 0.0% 2.8% 12.5% 0.0% 15.4% 68 The World Bank Angola Country Survey 2012 C. World Bank Effectiveness and Results Which of the following best describes your current position? Employee of Ministry/ Office of the President/ Ministerial Dep/ Consultant/ Contractor Bilateral/ Multilateral Private sector/ Financial Academia/ Research Prime Minister/ Minister Implementation Agency on Bank Project agency sector/ Private bank CSO Media Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what degree does the World Bank’s work help achieve sustainable development 5 5.60 2.61 10 5.50 2.07 7 6.43 1.99 5 6.00 1.00 14 4.71 2.23 27 5.59 1.80 8 6.00 2.56 5 5.60 1.67 11 5.64 1.96 results in Angola? (1-To no degree at all, 10-To a very significant degree) How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Angola, on a ten point scale? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Employee of Ministry/ Office of the President/ Ministerial Dep/ Consultant/ Contractor Bilateral/ Multilateral Private sector/ Financial Academia/ Research Prime Minister/ Minister Implementation Agency on Bank Project agency sector/ Private bank CSO Media Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti corruption 3 4.00 1.73 8 4.38 3.16 6 4.67 2.25 2 2.00 0.00 11 3.18 2.09 17 4.06 2.28 5 2.40 1.95 3 3.67 1.15 7 2.57 1.51 Global information and communications 2 4.00 1.41 5 2.80 1.79 4 6.75 2.99 7 2.86 1.07 17 5.71 2.37 5 4.00 3.08 3 5.67 2.31 6 4.50 2.43 technology Transport 2 3.00 0.00 10 4.20 2.49 4 7.50 2.38 2 4.00 0.00 11 3.27 1.27 15 4.80 2.21 5 4.40 2.19 4 4.75 1.26 6 3.83 2.14 Law and justice 3 3.33 1.53 7 3.29 1.70 4 5.25 3.77 2 2.00 0.00 7 4.00 1.41 14 4.29 0.99 4 2.50 1.73 3 4.33 0.58 4 3.75 2.75 Urban development 3 4.00 1.73 8 3.63 2.00 6 5.83 2.71 2 4.00 0.00 13 4.00 1.47 14 5.79 1.37 6 3.83 1.83 4 4.50 1.73 4 3.50 2.65 Environmental sustainability* 3 5.00 3.00 8 3.75 1.98 5 6.80 2.17 1 7.00 10 3.30 1.16 15 5.73 1.94 4 3.50 2.38 3 5.67 1.15 4 4.00 3.16 Regulatory framework 4 5.00 2.45 5 4.00 1.73 4 5.00 3.37 1 6.00 10 4.30 1.95 11 4.82 2.09 5 4.00 2.00 3 5.67 1.15 6 2.83 2.14 Basic infrastructure 5 4.20 2.39 9 5.44 2.83 6 6.67 2.80 4 4.75 3.20 11 5.00 2.19 17 5.71 2.17 7 4.86 1.77 4 4.75 0.50 8 5.00 1.77 Communicable/non-communicable 3 4.00 1.73 10 4.50 2.07 8 6.13 3.14 2 5.00 0.00 9 5.89 2.15 14 5.57 2.21 5 5.40 2.07 2 5.00 0.00 6 4.50 3.08 disease Poverty reduction 5 4.40 1.34 13 5.38 2.79 9 6.56 2.19 4 5.75 2.06 14 4.43 2.10 25 4.92 2.12 6 4.33 2.80 4 4.50 1.00 9 5.00 2.60 Gender 2 3.50 2.12 5 4.40 2.97 4 6.75 2.99 2 3.00 0.00 9 4.22 1.72 13 5.77 1.74 4 4.50 2.38 3 5.67 0.58 6 4.83 2.99 Domestic private sector development 2 3.50 2.12 6 4.17 2.71 5 5.80 2.86 1 7.00 12 3.58 1.68 11 4.91 1.58 5 4.20 2.17 4 4.00 1.15 6 4.17 1.94 Foreign direct investment 2 4.50 2.12 6 4.67 1.37 4 5.25 0.50 10 4.30 2.21 10 5.50 2.12 4 3.25 1.71 3 4.67 0.58 5 4.60 2.30 Water and sanitation 6 5.00 2.53 9 4.33 2.45 7 6.86 1.95 4 5.50 2.89 12 4.33 1.87 21 5.14 2.48 7 5.29 2.14 3 4.00 0.00 6 5.33 2.88 Trade and exports 1 2.00 4 3.00 1.83 7 4.00 3.27 3 4.33 2.31 8 3.25 1.49 8 4.50 1.69 3 3.33 2.08 3 2.33 0.58 5 4.00 2.12 Economic growth 3 5.00 4.36 9 4.67 2.18 8 5.75 2.71 3 4.00 1.73 12 4.33 2.81 15 5.27 1.94 4 4.00 1.83 4 4.00 1.41 7 5.00 3.11 Energy 4 2.50 1.00 5 3.20 1.79 4 6.00 3.56 9 3.78 1.92 16 4.50 2.03 6 3.33 1.86 3 4.33 1.15 7 4.86 2.79 Disaster management 1 2.00 4 2.50 1.73 4 7.00 2.16 7 2.86 1.95 8 4.63 2.77 2 3.00 2.83 2 3.00 0.00 5 3.80 3.35 Monitoring and evaluation 5 6.20 3.27 9 4.78 1.79 9 4.67 3.24 2 2.00 0.00 10 4.10 2.38 14 5.93 2.43 2 5.50 2.12 4 3.25 1.26 7 2.71 1.70 Public financial management 3 4.33 4.04 7 5.00 2.00 6 5.33 3.20 2 2.00 0.00 10 4.00 1.83 12 5.17 2.17 5 4.60 2.51 3 5.67 0.58 7 4.43 1.62 Labor markets/job creation/employment 1 2.00 6 3.67 2.50 7 5.14 2.79 3 3.33 2.31 11 3.00 1.79 13 5.15 1.63 3 2.67 2.08 3 2.67 0.58 5 3.40 2.51 Financial markets 2 4.00 1.41 7 4.00 2.24 5 6.40 2.30 2 5.00 0.00 9 3.78 2.05 13 5.15 1.91 6 3.83 3.13 5 4.80 1.10 6 4.17 2.32 Equality of opportunity 1 2.00 6 4.33 2.80 7 5.00 2.89 2 6.00 0.00 7 4.86 2.12 13 4.69 2.69 4 2.75 2.06 3 5.33 0.58 5 5.40 3.65 Health 3 4.00 1.73 10 4.40 2.22 6 7.17 2.48 3 4.33 2.31 11 5.00 1.61 13 5.92 1.80 6 5.17 1.47 2 5.00 0.00 8 6.00 1.51 Rural development 2 3.50 2.12 9 4.56 2.55 6 6.83 2.04 1 7.00 8 4.00 2.45 13 4.85 2.34 6 4.00 2.53 3 5.67 1.15 5 6.20 2.17 Global integration 2 6.50 4.95 6 3.50 1.64 5 6.00 2.74 2 5.00 0.00 8 4.75 1.67 12 5.67 2.23 5 3.60 2.07 4 4.00 2.00 3 5.67 0.58 Food security 2 3.00 1.41 6 4.17 2.40 4 8.00 2.71 1 8.00 8 4.00 2.27 16 4.38 1.96 3 3.67 3.06 3 3.67 1.15 7 5.71 2.06 Education 3 4.00 1.73 9 4.89 3.26 4 7.00 2.58 4 4.75 2.06 11 5.00 2.10 19 4.95 2.20 4 6.00 1.41 3 5.33 0.58 7 5.00 2.65 Social protection 1 2.00 6 3.00 1.67 4 5.50 3.51 9 3.78 2.22 13 4.92 2.53 4 4.25 3.30 3 3.67 1.15 4 6.25 2.50 Climate change* 3 2.67 2.08 6 3.50 1.05 5 6.60 2.51 8 3.00 1.51 12 5.08 2.15 4 4.25 1.50 3 2.33 0.58 2 5.00 2.83 Public sector governance 3 5.00 3.00 7 4.71 3.04 4 6.50 3.32 3 4.33 2.31 12 3.92 2.27 14 5.57 2.28 6 3.17 2.14 3 4.67 0.58 5 4.80 2.59 Regional integration 1 3.00 6 2.83 1.33 5 5.40 3.44 2 4.00 0.00 10 4.20 2.78 11 5.73 1.62 5 3.80 1.64 4 3.50 1.00 4 5.00 2.16 Agricultural development 2 3.50 0.71 9 4.44 2.19 7 7.14 2.34 2 7.00 0.00 12 4.00 2.49 17 4.71 2.02 6 4.50 2.07 2 3.50 0.71 5 6.20 2.17 Natural resource management 1 5.00 6 3.50 1.76 4 6.25 3.50 3 4.67 1.15 9 3.33 1.94 9 5.00 2.06 4 2.50 1.29 3 3.00 0.00 4 3.75 2.22 *Significantly different between stakeholder groups 69 The World Bank Angola Country Survey 2012 70 The World Bank Angola Country Survey 2012 D. The World Bank’s Knowledge When thinking about the development challenges in Angola, where do you believe it would be most valuable for the World Bank to focus its research and knowledge efforts in the next few years? (Choose no more than THREE) Office of the President/ Employee of Ministry/ Consultant/ Bilateral/ Private sector/ Academia/ Percentage of Respondents Prime Minister/ Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Research Institute/ (Responses Combined) Minister Implementation Agency Project agency Private bank CSO Media Think Tank Other Public sector governance* 33.3% 33.3% 0.0% 60.0% 33.3% 43.2% 25.0% 0.0% 7.1% Gender 0.0% 0.0% 0.0% 0.0% 0.0% 2.7% 0.0% 0.0% 0.0% Domestic private sector development 50.0% 20.0% 33.3% 20.0% 22.2% 10.8% 0.0% 33.3% 14.3% Foreign direct investment 16.7% 13.3% 0.0% 0.0% 5.6% 2.7% 0.0% 16.7% 7.1% Water and sanitation 0.0% 6.7% 22.2% 20.0% 11.1% 21.6% 12.5% 0.0% 14.3% Trade and exports* 0.0% 0.0% 0.0% 0.0% 11.1% 2.7% 0.0% 50.0% 7.1% Economic growth* 16.7% 0.0% 22.2% 0.0% 0.0% 0.0% 25.0% 16.7% 7.1% Energy (e.g., electricity, power)* 0.0% 0.0% 22.2% 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Monitoring and evaluation 0.0% 6.7% 22.2% 0.0% 0.0% 21.6% 12.5% 0.0% 14.3% Education* 16.7% 60.0% 44.4% 0.0% 33.3% 21.6% 25.0% 0.0% 64.3% Social protection 16.7% 0.0% 0.0% 0.0% 11.1% 8.1% 0.0% 0.0% 0.0% Climate change (e.g., mitigation, adaptation) 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Poverty reduction* 50.0% 13.3% 44.4% 40.0% 11.1% 45.9% 75.0% 33.3% 28.6% Law and justice (e.g., judicial system) 0.0% 6.7% 0.0% 0.0% 5.6% 10.8% 0.0% 0.0% 7.1% Anti corruption 0.0% 33.3% 11.1% 20.0% 33.3% 21.6% 12.5% 0.0% 21.4% Financial markets* 0.0% 0.0% 0.0% 40.0% 5.6% 0.0% 25.0% 0.0% 14.3% Equality of opportunity (i.e., equity) 16.7% 0.0% 0.0% 0.0% 0.0% 5.4% 12.5% 0.0% 7.1% Urban development 0.0% 0.0% 0.0% 20.0% 11.1% 5.4% 0.0% 0.0% 7.1% Regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Global information and communications 16.7% 6.7% 0.0% 0.0% 0.0% 0.0% 12.5% 0.0% 0.0% technology Transport (e.g., roads, bridges, transportation) 0.0% 6.7% 0.0% 0.0% 0.0% 2.7% 0.0% 0.0% 7.1% Agricultural development 16.7% 26.7% 33.3% 40.0% 16.7% 16.2% 25.0% 50.0% 7.1% Natural resource management (e.g., oil, gas, 0.0% 6.7% 0.0% 20.0% 0.0% 2.7% 0.0% 16.7% 0.0% mining) Public financial management (e.g., public 0.0% 13.3% 0.0% 0.0% 11.1% 13.5% 12.5% 16.7% 7.1% expenditure, fiscal system reform) Labor markets/job creation/employment 16.7% 6.7% 22.2% 0.0% 11.1% 0.0% 0.0% 0.0% 7.1% Health 16.7% 26.7% 11.1% 0.0% 27.8% 16.2% 12.5% 50.0% 14.3% Rural development 0.0% 0.0% 0.0% 20.0% 16.7% 10.8% 12.5% 16.7% 7.1% Global integration 0.0% 0.0% 0.0% 0.0% 5.6% 0.0% 0.0% 0.0% 0.0% Food security 0.0% 6.7% 0.0% 0.0% 0.0% 5.4% 0.0% 0.0% 7.1% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Basic infrastructure 16.7% 6.7% 0.0% 0.0% 16.7% 2.7% 0.0% 0.0% 0.0% Communicable/non-communicable disease 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 71 The World Bank Angola Country Survey 2012 D. The World Bank’s Knowledge (continued) How effective do you believe the World Bank's knowledge and research are at … in Angola? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Employee of Ministry/ Office of the President/ Ministerial Dep/ Consultant/ Contractor Bilateral/ Multilateral Private sector/ Financial Academia/ Research Prime Minister/ Minister Implementation Agency on Bank Project agency sector/ Private bank CSO Media Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Raising your awareness of the particular 3 5.00 3.00 7 5.00 1.29 6 5.83 2.23 3 5.33 1.53 12 5.08 1.51 20 5.70 2.64 5 5.00 1.22 5 4.80 2.05 9 5.11 2.47 topic Stimulating public debate/dialogue 5 5.40 2.88 10 6.10 2.88 8 6.50 2.14 4 6.25 1.50 14 4.93 2.43 31 5.97 2.61 7 5.43 1.90 5 4.20 2.17 10 5.30 3.40 Enhancing your knowledge and/or skills 5 5.80 2.59 9 5.33 2.06 8 5.88 2.23 4 5.00 0.82 12 5.08 2.02 27 6.19 2.56 6 6.67 2.07 5 4.60 1.52 10 5.40 2.46 Contributing to good policy making 4 5.75 2.22 12 6.50 2.58 8 5.25 2.92 5 5.60 0.89 12 5.42 2.43 28 6.11 2.62 7 5.86 2.67 5 5.40 0.89 12 5.42 3.15 Providing support for program 5 5.40 2.70 13 6.31 2.46 7 5.57 2.51 5 6.40 0.89 12 6.08 2.07 27 6.37 2.19 7 6.14 2.67 5 4.80 1.92 10 6.00 2.67 implementation To what extent do you believe that the World Bank's knowledge and research … in Angola? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of Ministry/ Office of the President/ Ministerial Dep/ Consultant/ Contractor Bilateral/ Multilateral Private sector/ Financial Academia/ Research Prime Minister/ Minister Implementation Agency on Bank Project agency sector/ Private bank CSO Media Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 3 2.33 0.58 9 4.22 1.09 8 5.13 2.42 4 5.25 0.96 10 3.90 1.29 22 4.95 2.48 6 3.33 2.34 4 4.00 1.41 8 4.63 2.45 Include appropriate level of stakeholder 5 5.20 1.92 9 4.78 2.73 9 5.33 2.24 3 5.33 1.53 13 3.62 1.50 22 4.86 2.34 5 4.40 2.79 4 3.75 1.50 9 5.89 2.09 involvement during preparation Are relevant to Angola's development 4 4.25 0.96 11 5.45 2.02 7 5.86 2.34 5 6.40 0.55 14 4.93 1.77 25 5.72 2.76 6 5.00 2.28 4 6.00 1.41 10 6.40 1.78 priorities Provide feasible recommendations 4 4.75 1.50 10 5.20 1.32 8 5.88 2.36 4 6.00 2.16 12 5.25 2.34 21 6.57 2.52 6 4.17 2.23 5 6.00 2.00 8 6.38 2.33 Are accessible (well written and easy to 5 5.40 1.67 8 5.50 1.77 9 5.33 2.55 5 7.20 0.84 12 5.08 2.11 19 6.42 2.41 5 4.20 3.11 4 5.00 2.71 8 5.50 2.51 understand) A source of relevant information on global 4 6.00 2.16 10 6.00 1.49 9 6.00 2.35 5 6.80 1.30 13 6.15 2.08 28 7.14 2.38 8 5.75 2.38 5 6.20 2.28 10 6.30 2.11 good practices Are adequately disseminated 5 5.40 2.51 12 5.00 2.30 8 5.88 3.18 5 5.00 1.87 11 4.18 1.89 23 4.70 2.49 6 4.17 2.32 4 4.00 2.00 10 4.30 2.63 Are appropriately translated 4 5.50 2.52 10 6.00 2.16 9 6.00 2.83 3 6.00 2.65 10 6.80 2.57 20 5.70 2.47 4 5.25 3.10 4 5.00 2.83 9 6.00 2.60 Are adaptable to Angola's development 4 4.25 0.96 10 6.00 2.45 9 5.22 2.49 5 5.60 0.89 12 5.25 1.60 23 6.04 2.69 6 5.50 2.66 5 4.20 1.30 10 6.20 2.20 challenges Which of the following best describes your current position? Employee of Ministry/ Office of the President/ Ministerial Dep/ Consultant/ Contractor Bilateral/ Multilateral Private sector/ Financial Academia/ Research Prime Minister/ Minister Implementation Agency on Bank Project agency sector/ Private bank CSO Media Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank's knowledge 5 5.20 0.84 14 6.29 2.05 7 7.29 2.29 5 6.20 1.10 13 5.77 2.52 27 6.93 2.18 7 6.00 2.65 5 7.00 2.12 13 6.15 2.51 and research make to development results in your country? Overall, how would you rate the technical quality of the World Bank's 5 6.20 2.28 14 6.79 2.33 7 7.71 1.50 4 5.25 1.26 13 6.62 1.61 26 7.50 1.77 7 5.00 2.31 3 7.00 0.00 12 6.75 2.22 knowledge/research? Overall, how effective is the World Bank at providing linkage to non-Bank expertise 2 3.50 2.12 8 5.00 1.60 5 6.40 2.88 2 5.00 0.00 6 3.67 0.82 20 5.85 2.16 7 5.00 2.58 3 5.33 0.58 6 5.17 2.48 (i.e., South-South knowledge sharing, etc.)? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality; 1-Not effective at all, 10-Very effective) 72 The World Bank Angola Country Survey 2012 E. Working with the World Bank To what extent do you agree/disagree with the following statements, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of Ministry/ Office of the President/ Ministerial Dep/ Consultant/ Contractor Bilateral/ Multilateral Private sector/ Financial Academia/ Research Prime Minister/ Minister Implementation Agency on Bank Project agency sector/ Private bank CSO Media Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank disburses funds promptly 6 5.00 2.00 7 5.57 3.31 4 7.00 2.58 1 6.00 6 5.17 3.13 19 5.37 2.09 3 5.00 3.61 4 4.75 1.50 7 4.57 2.30 The World Bank effectively monitors and evaluates the projects and programs it 6 7.00 2.28 13 5.23 2.52 9 5.22 2.99 4 6.00 0.82 13 5.69 2.36 28 6.82 2.13 5 5.40 2.70 4 5.50 1.73 8 6.25 2.82 supports The World Bank’s approvals and reviews 4 5.00 0.82 7 5.86 2.41 5 6.20 2.86 2 5.00 2.83 8 4.50 2.07 22 5.64 2.46 3 4.00 2.65 4 4.00 1.63 7 4.00 2.58 are done in a timely fashion The World Bank’s "Safeguard Policy" 3 6.00 2.00 6 5.50 2.59 7 7.29 1.98 3 7.33 0.58 7 5.29 2.06 16 6.19 2.76 6 6.00 2.68 3 7.33 0.58 8 5.00 2.39 requirements are reasonable The World Bank imposes reasonable 4 6.75 2.87 8 5.38 2.20 7 7.14 3.13 3 7.00 1.00 7 6.71 2.29 22 6.05 2.38 5 5.40 2.51 4 7.25 1.50 9 5.11 2.32 conditions on its lending Working with the World Bank increases 5 6.20 2.68 12 6.25 2.83 7 7.57 2.15 5 6.80 1.92 11 6.36 2.06 24 6.79 2.62 6 6.50 2.07 4 8.00 2.00 10 6.80 2.35 Angola's institutional capacity The World Bank ensures consistency and 5 5.00 2.35 9 5.67 2.74 6 7.67 2.25 4 5.00 1.63 6 5.50 2.07 21 6.24 2.12 4 7.50 0.58 3 5.67 1.15 8 5.00 2.27 continuity through staff changes The World Bank’s teams and visits are well 3 5.67 2.08 8 6.75 3.01 7 7.00 2.65 2 5.50 2.12 5 6.40 2.41 15 6.67 2.38 3 6.67 0.58 3 6.00 1.73 11 5.55 2.46 coordinated Where country systems (e.g., procurement, financial management, etc.)are adequate, 4 6.25 1.89 6 6.83 3.13 7 8.29 1.25 2 5.50 2.12 5 6.80 2.49 16 6.44 2.45 3 6.67 1.53 3 6.33 2.31 9 6.44 2.70 the World Bank makes appropriate use of them F. The Future Role of the World Bank in Angola Which of the following best describes your current position? Employee of Ministry/ Office of the President/ Ministerial Dep/ Consultant/ Contractor Bilateral/ Multilateral Private sector/ Financial Academia/ Research Prime Minister/ Minister Implementation Agency on Bank Project agency sector/ Private bank CSO Media Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How significant a role do you believe the World Bank SHOULD play in Angola’s 4 6.75 0.50 14 7.21 1.97 8 6.88 2.70 3 8.33 2.08 16 6.19 1.94 35 6.94 2.20 8 7.50 2.00 5 7.20 2.59 13 7.77 1.88 development over the medium term in the near future? (1-Not a significant role at all, 10-Very significant role) Which of the following SHOULD the World Bank do to make itself of greater value in Angola? (Choose no more than TWO) Office of the President/ Employee of Ministry/ Consultant/ Bilateral/ Private sector/ Academia/ Percentage of Respondents Prime Minister/ Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Research Institute/ (Responses Combined) Minister Implementation Agency Project agency Private bank CSO Media Think Tank Other Improve the quality of its experts as related to 20.0% 46.7% 33.3% 20.0% 23.5% 20.0% 22.2% 60.0% 28.6% Angola’s specific challenges Reduce the complexity of obtaining World 80.0% 53.3% 33.3% 20.0% 23.5% 42.9% 44.4% 40.0% 42.9% Bank financing Focus primarily on advocacy issues 0.0% 0.0% 11.1% 0.0% 5.9% 17.1% 33.3% 0.0% 7.1% Improve the competitiveness of its financing 0.0% 20.0% 0.0% 0.0% 29.4% 8.6% 33.3% 0.0% 0.0% compared to markets Ensure greater selectivity in its work 0.0% 0.0% 11.1% 0.0% 5.9% 5.7% 11.1% 0.0% 7.1% Provide more adequate data/knowledge/ 20.0% 33.3% 44.4% 60.0% 23.5% 57.1% 22.2% 60.0% 42.9% statistics/figures on Angola’s economy Offer more innovative financial products 20.0% 6.7% 22.2% 20.0% 11.8% 11.4% 11.1% 0.0% 0.0% Offer more innovative knowledge services 40.0% 26.7% 0.0% 40.0% 23.5% 17.1% 11.1% 40.0% 21.4% Work faster 20.0% 6.7% 22.2% 20.0% 23.5% 2.9% 0.0% 0.0% 28.6% Other 0.0% 6.7% 0.0% 20.0% 5.9% 8.6% 11.1% 0.0% 14.3% 73 The World Bank Angola Country Survey 2012 G. Communication and Information Sharing Where do you get most of your information about economic and social development issues in Angola? (Choose no more than TWO) Office of the President/ Employee of Ministry/ Consultant/ Bilateral/ Private sector/ Academia/ Percentage of Respondents Prime Minister/ Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Research Institute/ (Responses Combined) Minister Implementation Agency Project agency Private bank CSO Media Think Tank Other Local newspapers 50.0% 53.3% 44.4% 60.0% 44.4% 51.4% 33.3% 66.7% 38.5% International newspapers 16.7% 6.7% 0.0% 20.0% 16.7% 0.0% 22.2% 0.0% 23.1% Local radio 0.0% 6.7% 11.1% 20.0% 22.2% 28.6% 0.0% 16.7% 0.0% International radio* 0.0% 0.0% 0.0% 20.0% 0.0% 0.0% 11.1% 0.0% 0.0% Local television 0.0% 53.3% 22.2% 40.0% 33.3% 25.7% 22.2% 33.3% 7.7% International television 50.0% 13.3% 11.1% 0.0% 0.0% 8.6% 0.0% 16.7% 15.4% Periodicals 0.0% 20.0% 33.3% 0.0% 33.3% 5.7% 33.3% 16.7% 30.8% Internet* 16.7% 40.0% 77.8% 20.0% 38.9% 57.1% 55.6% 0.0% 69.2% Blogs 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Mobile phones 0.0% 0.0% 0.0% 0.0% 0.0% 5.7% 0.0% 16.7% 0.0% Instant messaging 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other* 50.0% 0.0% 0.0% 0.0% 5.6% 8.6% 22.2% 33.3% 15.4% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank? (Choose no more than TWO) Office of the President/ Employee of Ministry/ Consultant/ Bilateral/ Private sector/ Academia/ Percentage of Respondents Prime Minister/ Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Research Institute/ (Responses Combined) Minister Implementation Agency Project agency Private bank CSO Media Think Tank Other World Bank website 83.3% 46.7% 66.7% 60.0% 33.3% 30.6% 77.8% 50.0% 42.9% Direct contact with World Bank (i.e., face to 16.7% 13.3% 44.4% 20.0% 22.2% 25.0% 0.0% 50.0% 28.6% face meetings/discussions) e-Newsletters 16.7% 33.3% 0.0% 60.0% 55.6% 33.3% 11.1% 16.7% 35.7% Instant messaging 0.0% 0.0% 0.0% 0.0% 5.6% 2.8% 0.0% 0.0% 0.0% World Bank seminars/workshops/conferences 16.7% 40.0% 33.3% 20.0% 27.8% 38.9% 11.1% 33.3% 42.9% World Bank Public Information Center 16.7% 13.3% 22.2% 20.0% 11.1% 11.1% 33.3% 16.7% 21.4% World Bank publications and other written 16.7% 33.3% 11.1% 20.0% 22.2% 36.1% 33.3% 16.7% 28.6% materials Mobile phones 16.7% 0.0% 11.1% 0.0% 5.6% 2.8% 11.1% 16.7% 0.0% Social media (Facebook, Twitter, YouTube) 0.0% 13.3% 11.1% 0.0% 0.0% 2.8% 0.0% 0.0% 0.0% Blogs 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 5.6% 5.6% 22.2% 0.0% 0.0% World Bank website 83.3% 46.7% 66.7% 60.0% 33.3% 30.6% 77.8% 50.0% 42.9% Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? * Office of the President/ Employee of Ministry/ Consultant/ Bilateral/ Private sector/ Academia/ Prime Minister/ Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Research Institute/ Percentage of Respondents Minister Implementation Agency Project agency Private bank CSO Media Think Tank Other Yes 0.0% 14.3% 28.6% 80.0% 29.4% 16.1% 0.0% 40.0% 7.7% No 100.0% 85.7% 71.4% 20.0% 70.6% 83.9% 100.0% 60.0% 92.3% *Significantly different between stakeholder groups Have you requested information from the World Bank on its activities in the past year? Office of the President/ Employee of Ministry/ Consultant/ Bilateral/ Private sector/ Academia/ Prime Minister/ Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Research Institute/ Percentage of Respondents Minister Implementation Agency Project agency Private bank CSO Media Think Tank Other Yes 0.0% 25.0% 33.3% 75.0% 29.4% 13.3% 0.0% 20.0% 15.4% No 100.0% 75.0% 66.7% 25.0% 70.6% 86.7% 100.0% 80.0% 84.6% 74 The World Bank Angola Country Survey 2012 G. Communication and Information Sharing (continued) Were you able to obtain this information? Office of the President/ Employee of Ministry/ Consultant/ Bilateral/ Private sector/ Academia/ Prime Minister/ Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Research Institute/ Percentage of Respondents Minister Implementation Agency Project agency Private bank CSO Media Think Tank Other Yes 100.0% 100.0% 100.0% 80.0% 100.0% 100.0% 100.0% 100.0% 95.7% No 0.0% 0.0% 0.0% 20.0% 0.0% 0.0% 0.0% 0.0% 4.3% Do you have access to the Internet?* Office of the President/ Employee of Ministry/ Consultant/ Bilateral/ Private sector/ Academia/ Prime Minister/ Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Research Institute/ Percentage of Respondents Minister Implementation Agency Project agency Private bank CSO Media Think Tank Other Yes 100.0% 100.0% 77.8% 100.0% 100.0% 100.0% 87.5% 80.0% 100.0% No 0.0% 0.0% 22.2% 0.0% 0.0% 0.0% 12.5% 20.0% 0.0% *Significantly different between stakeholder groups Do you use/have used the World Bank website? Office of the President/ Employee of Ministry/ Consultant/ Bilateral/ Private sector/ Academia/ Prime Minister/ Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Research Institute/ Percentage of Respondents Minister Implementation Agency Project agency Private bank CSO Media Think Tank Other Yes 40.0% 71.4% 66.7% 80.0% 73.3% 42.9% 71.4% 80.0% 57.1% No 60.0% 28.6% 33.3% 20.0% 26.7% 57.1% 28.6% 20.0% 42.9% Which do you primarily use? Office of the President/ Employee of Ministry/ Consultant/ Bilateral/ Private sector/ Academia/ Prime Minister/ Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Research Institute/ Percentage of Respondents Minister Implementation Agency Project agency Private bank CSO Media Think Tank Other The World Bank's country website 80.0% 35.7% 22.2% 40.0% 44.4% 55.6% 50.0% 66.7% 61.5% The World Bank's main website 20.0% 64.3% 77.8% 60.0% 55.6% 44.4% 50.0% 33.3% 38.5% Do you use/have you used the World Bank’s Public Information Centers (PICs) in Angola? Office of the President/ Employee of Ministry/ Consultant/ Bilateral/ Private sector/ Academia/ Prime Minister/ Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Research Institute/ Percentage of Respondents Minister Implementation Agency Project agency Private bank CSO Media Think Tank Other Yes 0.0% 7.7% 11.1% 60.0% 16.7% 5.6% 28.6% 16.7% 7.7% No 100.0% 53.8% 33.3% 20.0% 66.7% 63.9% 42.9% 33.3% 53.8% I don’t know what a PIC is 0.0% 38.5% 55.6% 20.0% 16.7% 30.6% 28.6% 50.0% 38.5% 75 The World Bank Angola Country Survey 2012 G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements, on a ten point scale. (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of Ministry/ Office of the President/ Ministerial Dep/ Consultant/ Contractor Bilateral/ Multilateral Private sector/ Financial Academia/ Research Prime Minister/ Minister Implementation Agency on Bank Project agency sector/ Private bank CSO Media Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I use more data from the World Bank as a result of the organization’s Open Data policy 3 6.67 2.89 10 6.90 2.69 8 7.38 1.51 4 6.25 1.71 13 4.23 2.92 19 5.68 2.79 5 4.00 2.00 4 6.00 1.15 8 5.25 3.49 The World Bank’s PIC is a valuable source of information related to development in 1 6.00 4 6.25 2.50 5 7.60 1.52 4 6.25 1.26 5 3.20 2.39 7 6.86 1.77 2 4.00 1.41 1 6.00 1 3.00 Angola* I find the World Bank websites easy to 2 10.00 0.00 7 6.00 2.00 6 7.33 1.51 4 6.50 0.58 9 5.44 1.51 12 6.00 2.13 4 4.50 2.65 4 4.50 0.58 6 7.17 1.72 navigate* I find the information on the World Bank’s 2 10.00 0.00 9 6.56 2.13 6 7.50 1.38 5 6.80 0.84 10 6.20 1.03 13 7.38 1.61 4 5.25 2.87 4 5.50 1.00 7 6.71 1.89 websites useful* When I need information from the World 3 5.33 4.51 11 6.18 2.18 8 6.75 2.60 4 6.25 1.71 13 4.77 2.20 17 6.06 2.68 2 3.50 3.54 4 5.25 1.89 8 6.63 2.39 Bank I know how to find it The World Bank is responsive to my 2 5.50 6.36 7 7.14 1.86 7 7.00 2.38 3 7.33 1.15 8 5.13 1.64 12 5.50 2.15 1 1.00 3 6.67 2.89 6 6.67 2.42 information requests and inquiries *Significantly different between stakeholder groups H. Background Information Currently, do you professionally collaborate/work with the World Bank in your country?* Office of the President/ Employee of Ministry/ Consultant/ Bilateral/ Private sector/ Academia/ Prime Minister/ Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Research Institute/ Percentage of Respondents Minister Implementation Agency Project agency Private bank CSO Media Think Tank Other Yes 33.3% 20.0% 55.6% 60.0% 27.8% 21.6% 0.0% 33.3% 28.6% No 66.7% 80.0% 44.4% 40.0% 72.2% 78.4% 100.0% 66.7% 71.4% Which of the following describes most of your exposure to the World Bank in Angola? (Choose no more than TWO) Office of the President/ Employee of Ministry/ Consultant/ Bilateral/ Private sector/ Academia/ Percentage of Respondents Prime Minister/ Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Research Institute/ (Responses Combined) Minister Implementation Agency Project agency Private bank CSO Media Think Tank Other Observer (i.e., follow in media, discuss in 66.7% 53.3% 25.0% 0.0% 50.0% 48.6% 71.4% 20.0% 16.7% informal conversations, etc.) Use World Bank reports/data 66.7% 40.0% 75.0% 60.0% 64.3% 42.9% 0.0% 60.0% 41.7% Engage in World Bank related/sponsored 33.3% 40.0% 25.0% 80.0% 28.6% 34.3% 0.0% 40.0% 33.3% events/activities Collaborate as part of my professional duties 33.3% 26.7% 12.5% 40.0% 7.1% 17.1% 0.0% 20.0% 33.3% Use World Bank website for information, data, 0.0% 13.3% 25.0% 0.0% 14.3% 20.0% 71.4% 0.0% 25.0% research, etc.* *Significantly different between stakeholder groups 76 The World Bank Angola Country Survey 2012 Appendix C: Responses to All Questions by Geographic Location A. General Issues facing Angola In general, would you say that Angola is headed in...? Percentage of Respondents Luanda Other The right direction 51.4% 60.9% The wrong direction 20.3% 4.3% Not sure 28.4% 34.8% Listed below are a number of development priorities in Angola. Please identify which of these you consider the 1st, 2nd, and 3d most important development priority. st 1 Most Important Percentage of Respondents Luanda Other Rural development 2.8% 4.5% Education 33.8% 22.7% Social protection 0.0% 0.0% Transport* 1.4% 18.2% Poverty reduction* 11.3% 31.8% Public sector governance 9.9% 4.5% Regional integration 0.0% 0.0% Gender 0.0% 0.0% Domestic private sector development 0.0% 0.0% Foreign direct investment 0.0% 0.0% Water and sanitation 2.8% 0.0% Energy 0.0% 0.0% Monitoring and evaluation 0.0% 0.0% Public financial management 5.6% 4.5% Labor markets/job creation/employment 4.2% 0.0% Financial markets 0.0% 0.0% Urban development 0.0% 0.0% Environmental sustainability 0.0% 0.0% Equality of opportunity 0.0% 0.0% Health 8.5% 0.0% Global integration 0.0% 0.0% Food security 0.0% 4.5% Climate change 0.0% 0.0% Agricultural development 7.0% 0.0% Trade and exports 0.0% 0.0% Economic growth 2.8% 0.0% Law and justice 0.0% 0.0% Regulatory framework 0.0% 0.0% Communicable/non-communicable disease 0.0% 0.0% Basic infrastructure 4.2% 4.5% Natural resource management 2.8% 0.0% Anti corruption 2.8% 4.5% Disaster management 0.0% 0.0% Global information and communications technology 0.0% 4.5% *Significantly different between locations 77 The World Bank Angola Country Survey 2012 A. General Issues facing Angola (continued) Listed below are a number of development priorities in Angola. Please identify which of these you consider the 1st, 2nd, and 3d most important development priority. nd 2 Most Important Percentage of Respondents Luanda Other Rural development 0.0% 4.5% Education 27.1% 13.6% Social protection 0.0% 0.0% Transport 2.9% 0.0% Poverty reduction 8.6% 18.2% Public sector governance 2.9% 4.5% Regional integration 0.0% 0.0% Gender 0.0% 4.5% Domestic private sector development 4.3% 0.0% Foreign direct investment 0.0% 0.0% Water and sanitation 12.9% 4.5% Energy 1.4% 0.0% Monitoring and evaluation 0.0% 0.0% Public financial management 8.6% 4.5% Labor markets/job creation/employment 0.0% 0.0% Financial markets 0.0% 0.0% Urban development 1.4% 0.0% Environmental sustainability 0.0% 0.0% Equality of opportunity 0.0% 4.5% Health 10.0% 9.1% Global integration 0.0% 0.0% Food security 0.0% 0.0% Climate change 0.0% 0.0% Agricultural development 5.7% 4.5% Trade and exports 0.0% 0.0% Economic growth 1.4% 0.0% Law and justice 4.3% 0.0% Regulatory framework 0.0% 0.0% Communicable/non-communicable disease 0.0% 0.0% Basic infrastructure* 1.4% 18.2% Natural resource management 5.7% 4.5% Anti corruption 1.4% 0.0% Disaster management 0.0% 0.0% Global information and communications technology 0.0% 4.5% *Significantly different between locations 78 The World Bank Angola Country Survey 2012 A. General Issues facing Angola (continued) Listed below are a number of development priorities in Angola. Please identify which of these you consider the 1st, 2nd, and 3d most important development priority. rd 3 Most Important Percentage of Respondents Luanda Other Rural development 1.4% 8.7% Education 5.8% 17.4% Social protection 2.9% 0.0% Transport 2.9% 0.0% Poverty reduction 5.8% 8.7% Public sector governance 7.2% 4.3% Regional integration 2.9% 0.0% Gender 1.4% 0.0% Domestic private sector development 2.9% 0.0% Foreign direct investment 0.0% 4.3% Water and sanitation 7.2% 0.0% Energy 13.0% 8.7% Monitoring and evaluation 2.9% 0.0% Public financial management 1.4% 0.0% Labor markets/job creation/employment 2.9% 0.0% Financial markets 1.4% 0.0% Urban development 1.4% 4.3% Environmental sustainability* 0.0% 8.7% Equality of opportunity 1.4% 0.0% Health 4.3% 4.3% Global integration 0.0% 4.3% Food security 0.0% 0.0% Climate change 0.0% 0.0% Agricultural development 2.9% 4.3% Trade and exports 1.4% 0.0% Economic growth 1.4% 0.0% Law and justice 7.2% 8.7% Regulatory framework 0.0% 4.3% Communicable/non-communicable disease 0.0% 0.0% Basic infrastructure 5.8% 4.3% Natural resource management 1.4% 0.0% Anti corruption 8.7% 4.3% Disaster management 0.0% 0.0% Global information and communications technology 1.4% 0.0% *Significantly different between locations 79 The World Bank Angola Country Survey 2012 A. General Issues facing Angola (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed belo w do you believe would contribute most to reducing poverty in Angola? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Luanda Other Energy 9.8% 0.0% Water and sanitation 30.5% 37.5% Equality of opportunity 15.9% 25.0% Economic growth 9.8% 8.3% Climate change 0.0% 0.0% Disaster management 0.0% 0.0% Regional integration 2.4% 0.0% Gender 0.0% 0.0% Rural development 18.3% 29.2% Urban development 1.2% 0.0% Education 46.3% 50.0% Regulatory framework 0.0% 0.0% Basic infrastructure 9.8% 8.3% Social protection 1.2% 0.0% Law and justice 8.5% 0.0% Transport 3.7% 0.0% Communicable/non-communicable disease 0.0% 4.2% Global information and communications technology 0.0% 0.0% Public sector governance 22.0% 20.8% Domestic private sector development* 15.9% 0.0% Foreign direct investment 0.0% 0.0% Global integration 0.0% 0.0% Food security 6.1% 8.3% Monitoring and evaluation 0.0% 4.2% Natural resource management 6.1% 12.5% Environmental sustainability 0.0% 0.0% Health 18.3% 8.3% Public financial management 7.3% 0.0% Agricultural development 22.0% 37.5% Labor markets/job creation/employment 20.7% 20.8% Financial markets 1.2% 0.0% Trade and exports 0.0% 4.2% Anti corruption 18.3% 20.8% *Significantly different between locations 80 The World Bank Angola Country Survey 2012 A. General Issues facing Angola (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to genera ting economic growth in Angola? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Luanda Other Equality of opportunity 5.0% 16.0% Social protection 0.0% 4.0% Global integration 3.8% 0.0% Climate change 0.0% 0.0% Anti corruption 38.8% 28.0% Disaster management 0.0% 0.0% Rural development 11.3% 16.0% Foreign direct investment* 16.3% 0.0% Urban development 3.8% 0.0% Water and sanitation 1.3% 0.0% Education 30.0% 36.0% Global information and communications technology 5.0% 8.0% Regulatory framework 3.8% 4.0% Energy 6.3% 12.0% Communicable/non-communicable disease 0.0% 4.0% Trade and exports 13.8% 0.0% Public sector governance 15.0% 16.0% Regional integration 0.0% 0.0% Domestic private sector development 27.5% 16.0% Labor markets/job creation/employment 12.5% 4.0% Agricultural development* 25.0% 56.0% Food security 0.0% 4.0% Transport 7.5% 12.0% Monitoring and evaluation 2.5% 4.0% Gender 0.0% 0.0% Natural resource management 20.0% 12.0% Environmental sustainability 1.3% 0.0% Health 3.8% 0.0% Basic infrastructure 15.0% 16.0% Law and justice 6.3% 4.0% Public financial management 21.3% 20.0% Financial markets 0.0% 4.0% *Significantly different between locations B. Overall Attitudes toward the World Bank Which best represents your geographic location? Luanda Other N Mean SD N Mean SD How familiar are you with the work of the World 79 4.90 2.35 24 4.83 2.43 Bank in Angola? (1-Not familiar at all, 10-Extremely familiar) Which best represents your geographic location? Luanda Other N Mean SD N Mean SD Overall, please rate your impression of the World 71 4.51 1.73 21 5.24 2.26 Bank’s effectiveness in Angola. (1-Not effective at all, 10-Very effective) 81 The World Bank Angola Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) Which best represents your geographic location? Luanda Other N Mean SD N Mean SD To what extent do you believe the World Bank's financial instruments (e.g., development policy 61 4.62 1.72 18 4.89 2.25 lending, technical assistance) meet the needs of Angola? To what extent do you believe the World Bank meets Angola’s needs for knowledge services 62 4.71 1.86 16 5.00 2.56 (e.g., research, analysis, technical assistance)? To what extent do you believe the World Bank SHOULD seek to influence the global development 72 6.67 2.45 14 7.50 2.62 agenda? To what extent do you believe the World Bank DOES seek to influence the global development 66 5.45 1.96 12 5.83 2.29 agenda? (1-To no degree at all, 10-To a very significant degree) When thinking about how the World Bank can have the most impact on development results in Angola, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Angola? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Luanda Other Rural development* 16.3% 40.0% Education 50.0% 48.0% Social protection 1.3% 0.0% Transport 6.3% 4.0% Poverty reduction* 21.3% 44.0% Public sector governance 22.5% 8.0% Regional integration 1.3% 0.0% Gender 1.3% 0.0% Domestic private sector development 13.8% 8.0% Foreign direct investment 6.3% 0.0% Water and sanitation 15.0% 12.0% Energy 5.0% 4.0% Monitoring and evaluation 6.3% 12.0% Public financial management 16.3% 4.0% Labor markets/job creation/employment 3.8% 0.0% Financial markets 2.5% 12.0% Urban development 3.8% 0.0% Environmental sustainability 1.3% 0.0% Equality of opportunity 5.0% 4.0% Health 18.8% 12.0% Global integration 0.0% 0.0% Food security 2.5% 4.0% Climate change 0.0% 0.0% Agricultural development 22.5% 40.0% Trade and exports 6.3% 0.0% Economic growth 5.0% 8.0% Law and justice 3.8% 0.0% Regulatory framework 1.3% 0.0% Communicable/non-communicable disease 0.0% 4.0% Basic infrastructure 8.8% 0.0% Natural resource management 8.8% 4.0% Anti corruption 18.8% 12.0% Disaster management 0.0% 4.0% Global information and communications technology 2.5% 8.0% *Significantly different between locations 82 The World Bank Angola Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Angola? Greatest Value Percentage of Respondents Luanda Other Financial resources 40.0% 21.7% Mobilizing third party financial resources* 10.7% 39.1% Technical assistance 16.0% 8.7% Policy advice 4.0% 4.3% Donor coordination 0.0% 4.3% Data 0.0% 0.0% Training/capacity building 20.0% 21.7% Studies/analyses 5.3% 0.0% Convening/facilitating 0.0% 0.0% Linkage to non-Bank expertise (i.e., South-South knowledge sharing) 1.3% 0.0% Other 2.7% 0.0% *Significantly different between locations When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Angola? 2nd Greatest Value Percentage of Respondents Luanda Other Financial resources 9.5% 4.3% Mobilizing third party financial resources 13.5% 13.0% Technical assistance 17.6% 30.4% Policy advice 8.1% 8.7% Donor coordination 4.1% 0.0% Data 4.1% 0.0% Training/capacity building 12.2% 26.1% Studies/analyses 25.7% 8.7% Convening/facilitating 1.4% 4.3% Linkage to non-Bank expertise (i.e., South-South knowledge sharing) 4.1% 4.3% Other 0.0% 0.0% Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Angola? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Luanda Other Imposing technocratic solutions without regard to political realities 11.8% 8.3% Not exploring alternative policy options 7.9% 12.5% Too bureaucratic in its operational policies and procedures 35.5% 37.5% Staff too inaccessible 3.9% 0.0% Arrogant in its approach 2.6% 0.0% Not client focused 1.3% 8.3% The credibility of its knowledge/data 0.0% 4.2% Not willing to honestly criticize policies and reform efforts in the country 19.7% 20.8% Too influenced by developed countries 22.4% 8.3% Not enough public disclosure of its work 35.5% 45.8% World Bank processes too slow and complex 19.7% 8.3% Not aligned with country priorities 10.5% 0.0% Not aligned with other donors’ work 2.6% 4.2% Other 11.8% 16.7% 83 The World Bank Angola Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) When thinking about the World Bank’s lending in Angola as compared to other international players in the country, to what ext ent do you agree with the following statements, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Luanda Other N Mean SD N Mean SD Investment from other foreign donors/investors engenders sustainable economic and social 65 5.32 2.08 23 6.26 1.96 development results in Angola Investment from the World Bank engenders sustainable economic and social development 63 4.89 1.86 21 5.00 2.32 results in Angola Which World Bank instruments do you believe are the MOST effective in reducing poverty in Angola? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Luanda Other Investment lending 44.9% 40.0% Capacity development 55.1% 40.0% Policy based lending/ budget support to the Government 9.0% 16.0% Analytical work 26.9% 12.0% Technical assistance 55.1% 68.0% Trust Fund management 1.3% 0.0% Don’t know 5.1% 12.0% Which World Bank instruments do you believe are LEAST effective in helping to reduce poverty in Angola? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Luanda Other Investment lending* 15.6% 37.5% Capacity development 7.8% 4.2% Policy based lending/ budget support to the Government 48.1% 54.2% Analytical work 16.9% 8.3% Technical assistance 14.3% 8.3% Trust Fund management 36.4% 29.2% Don’t know 23.4% 20.8% *Significantly different between locations In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? ( Choose no more than TWO) Percentage of Respondents (Responses Combined) Luanda Other NGOs* 32.9% 70.8% Sub-national Government 14.6% 16.7% Local Government 20.7% 25.0% Beneficiaries 18.3% 8.3% Private sector* 37.8% 12.5% Community Based Organizations (CBOs) 11.0% 12.5% Donor community 15.9% 20.8% Foundations 1.2% 0.0% Academia/think tanks/research institutes 30.5% 16.7% Parliament 2.4% 4.2% Media 2.4% 0.0% Faith based organizations 7.3% 4.2% Other 2.4% 4.2% *Significantly different between locations 84 The World Bank Angola Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) To what extent do you agree with the following statements about the World Bank’s work in Angola, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Luanda Other N Mean SD N Mean SD Overall the World Bank currently plays a relevant 65 5.06 1.98 16 5.25 2.46 role in development in Angola The World Bank’s work is aligned with what I 61 5.38 2.00 19 5.42 2.39 consider the development priorities for Angola The World Bank supports programs and strategies 60 5.13 1.83 14 6.50 2.07 that are realistic for Angola* The World Bank treats clients and stakeholders in 60 7.00 2.43 15 6.93 1.58 Angola with respect *Significantly different between locations To what extent is the World Bank an effective development partner in Angola in terms of ..., on a ten point scale? (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Luanda Other N Mean SD N Mean SD Follow up and follow through 57 5.47 2.32 15 6.13 2.36 Responsiveness 52 4.19 1.91 17 4.41 2.62 Flexibility (in terms of the institution’s products and 44 4.09 1.81 10 4.70 2.83 services) Flexibility (in terms of changing country 47 4.15 1.78 14 4.79 2.08 circumstances) Being inclusive 53 5.28 2.03 16 4.50 2.37 Openness (sharing data and other information) 62 6.45 2.41 18 6.33 2.03 Staff accessibility 60 5.87 2.47 10 6.60 2.50 Straightforwardness and honesty 55 6.36 2.13 12 6.92 1.78 Collaboration with groups outside of the 57 5.58 2.15 19 4.58 2.39 Government Collaboration with the Government 59 6.64 1.83 17 6.65 2.12 Collaboration with other donors 53 5.92 1.86 13 5.62 2.57 When World Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Luanda Other The World Bank works too slowly 20.0% 14.3% The Government works inefficiently 28.8% 28.6% There is not an adequate level of citizen/civil society participation 38.8% 57.1% Poor donor coordination 7.5% 14.3% The World Bank does not do adequate follow through/follow-up 18.8% 4.8% Lack of/inadequate levels of capacity in Government 16.3% 9.5% Political pressures and obstacles 28.8% 23.8% Reforms are not well thought out in light of country challenges 28.8% 38.1% Other 5.0% 4.8% 85 The World Bank Angola Country Survey 2012 C. World Bank Effectiveness and Results Which best represents your geographic location? Luanda Other N Mean SD N Mean SD To what degree does the World Bank’s work help achieve sustainable development results in 65 5.22 1.82 15 6.27 2.19 Angola? (1-To no degree at all, 10-To a very significant degree) How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Angola, on a ten point scale? (1-Not effective at all, 10-Very effective) Which best represents your geographic location? Luanda Other N Mean SD N Mean SD Anti corruption 48 3.33 2.08 8 4.13 2.23 Global information and communications technology* 34 4.18 2.17 7 6.71 3.35 Transport 44 4.00 1.73 8 5.50 3.25 Law and justice 34 3.65 1.55 8 4.88 2.47 Urban development 46 4.26 1.68 7 5.29 2.75 Environmental sustainability 37 4.30 1.93 8 5.50 2.62 Regulatory framework 39 4.23 1.88 8 5.75 2.76 Basic infrastructure 53 4.98 1.93 9 5.00 2.50 Communicable/non-communicable disease 44 5.05 2.06 8 6.00 1.77 Poverty reduction 64 4.84 2.10 15 4.67 2.53 Gender 35 4.66 1.91 6 6.17 2.79 Domestic private sector development 39 4.26 1.85 8 4.88 2.85 Foreign direct investment 34 4.68 1.72 7 4.71 2.50 Water and sanitation 52 4.79 2.25 14 5.00 2.32 Trade and exports 34 3.59 1.79 4 5.50 3.70 Economic growth 46 4.41 2.20 10 5.30 2.63 Energy* 39 3.82 1.85 10 5.40 3.10 Disaster management 24 3.38 2.32 4 5.00 2.94 Monitoring and evaluation* 47 4.15 2.16 8 6.13 2.90 Public financial management 41 4.46 2.00 8 5.75 2.82 Labor markets/job creation/employment* 39 3.46 1.80 7 5.57 2.99 Financial markets* 41 4.10 1.64 9 6.11 3.10 Equality of opportunity 34 4.53 2.27 8 5.25 3.33 Health* 48 4.96 1.56 7 6.57 2.15 Rural development 39 4.67 2.08 7 5.43 3.51 Global integration 35 4.66 1.98 7 5.57 2.88 Food security 32 4.25 2.23 9 4.89 2.37 Education 47 4.81 2.10 10 5.80 2.74 Social protection 31 4.13 2.26 7 5.43 2.99 Climate change 30 3.73 1.89 7 5.29 2.36 Public sector governance 42 4.40 2.16 8 5.25 2.87 Regional integration 37 4.14 1.95 7 5.86 2.91 Agricultural development 43 4.56 1.96 12 4.75 2.60 Natural resource management 33 3.79 1.82 6 5.50 3.02 *Significantly different between locations 86 The World Bank Angola Country Survey 2012 D. The World Bank’s Knowledge When thinking about the development challenges in Angola, where do you believe it would be most valuable for the World Bank to focus its research and knowledge efforts in the next few years? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Luanda Other Public sector governance 31.7% 25.0% Gender 1.2% 0.0% Domestic private sector development 20.7% 8.3% Foreign direct investment 8.5% 0.0% Water and sanitation 13.4% 12.5% Trade and exports 7.3% 4.2% Economic growth 4.9% 8.3% Energy (e.g., electricity, power) 2.4% 0.0% Disaster management 0.0% 0.0% Monitoring and evaluation 9.8% 20.8% Education 35.4% 33.3% Social protection* 1.2% 20.8% Climate change (e.g., mitigation, adaptation) 0.0% 0.0% Poverty reduction* 29.3% 58.3% Law and justice (e.g., judicial system) 7.3% 4.2% Anti corruption 22.0% 12.5% Financial markets 8.5% 0.0% Equality of opportunity (i.e., equity) 3.7% 4.2% Urban development 6.1% 4.2% Regional integration 0.0% 0.0% Global information and communications technology 3.7% 0.0% Transport (e.g., roads, bridges, transportation) 2.4% 0.0% Agricultural development 20.7% 20.8% Natural resource management (e.g., oil, gas, mining) 4.9% 0.0% Public financial management (e.g., public expenditure, fiscal system 9.8% 8.3% reform) Labor markets/job creation/employment 8.5% 0.0% Health 18.3% 25.0% Rural development 7.3% 8.3% Global integration 1.2% 0.0% Food security 1.2% 8.3% Environmental sustainability 1.2% 0.0% Regulatory framework 0.0% 0.0% Basic infrastructure 4.9% 4.2% Communicable/non-communicable disease 0.0% 0.0% *Significantly different between locations How effective do you believe the World Bank's knowledge and research are at … in Angola? (1-Not effective at all, 10-Very effective) Which best represents your geographic location? Luanda Other N Mean SD N Mean SD Raising your awareness of the particular topic 55 5.25 1.88 10 5.40 2.37 Stimulating public debate/dialogue 65 5.57 2.54 19 5.37 2.22 Enhancing your knowledge and/or skills 61 5.59 2.08 16 5.50 2.58 Contributing to good policy making 67 5.52 2.40 15 5.93 2.40 Providing support for program implementation 66 5.95 2.14 17 5.94 2.28 87 The World Bank Angola Country Survey 2012 D. The World Bank’s Knowledge (continued) To what extent do you believe that the World Bank's knowledge and research … in Angola? (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Luanda Other N Mean SD N Mean SD Are timely 52 4.27 1.87 14 4.86 2.63 Include appropriate level of stakeholder involvement 57 4.60 1.87 13 4.54 2.88 during preparation Are relevant to Angola's development priorities 62 5.50 1.97 13 5.08 2.43 Provide feasible recommendations 59 5.63 2.10 10 6.00 2.58 Are accessible (well written and easy to understand) 59 5.61 2.16 11 6.45 2.77 A source of relevant information on global good 66 6.41 1.91 17 6.53 2.67 practices Are adequately disseminated 62 4.71 2.26 14 4.71 2.79 Are appropriately translated 53 5.94 2.38 11 6.27 2.80 Are adaptable to Angola's development challenges 61 5.39 2.02 12 5.75 2.77 Which best represents your geographic location? Luanda Other N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank's knowledge and research make to 70 6.11 2.12 14 6.93 2.23 development results in your country? Overall, how would you rate the technical quality of 68 6.68 2.02 13 6.62 1.98 the World Bank's knowledge/research? Overall, how effective is the World Bank at providing linkage to non-Bank expertise (i.e., South-South 42 5.00 2.01 10 5.70 2.50 knowledge sharing, etc.)? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality; 1-Not effective at all, 10-Very effective) 88 The World Bank Angola Country Survey 2012 E. Working with the World Bank To what extent do you agree/disagree with the following statements, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Luanda Other N Mean SD N Mean SD The World Bank disburses funds promptly 39 5.03 2.27 14 5.64 2.68 The World Bank effectively monitors and evaluates 65 5.60 2.31 15 6.87 1.88 the projects and programs it supports The World Bank’s approvals and reviews are done in 44 4.73 1.91 13 5.54 2.99 a timely fashion The World Bank’s "Safeguard Policy" requirements 48 5.58 2.05 6 8.33 1.63 are reasonable* The World Bank imposes reasonable conditions on 51 5.92 2.19 9 7.11 2.26 its lending Working with the World Bank increases Angola's 61 6.41 2.25 14 6.86 2.48 institutional capacity The World Bank ensures consistency and continuity 45 5.64 2.19 13 6.00 1.83 through staff changes The World Bank’s teams and visits are well 43 5.81 2.16 8 7.63 2.56 coordinated* Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank 40 6.13 2.08 10 7.70 2.45 makes appropriate use of them* *Significantly different between locations F. The Future Role of the World Bank in Angola Which best represents your geographic location? Luanda Other N Mean SD N Mean SD How significant a role do you believe the World Bank SHOULD play in Angola’s development over the 74 7.03 1.95 24 6.67 2.30 medium term in the near future? (1-Not a significant role at all, 10-Very significant role) Which of the following SHOULD the World Bank do to make itself of greater value in Angola? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Luanda Other Improve the quality of its experts as related to Angola’s specific 29.5% 29.2% challenges Reduce the complexity of obtaining World Bank financing 35.9% 37.5% Focus primarily on advocacy issues 11.5% 12.5% Improve the competitiveness of its financing compared to markets 11.5% 8.3% Ensure greater selectivity in its work 3.8% 12.5% Provide more adequate data/knowledge/statistics/figures on Angola’s 42.3% 45.8% economy Offer more innovative financial products 10.3% 12.5% Offer more innovative knowledge services 24.4% 20.8% Work faster 14.1% 4.2% Other 7.7% 12.5% 89 The World Bank Angola Country Survey 2012 G. Communication and Information Sharing Where do you get most of your information about economic and social development issues in Angola? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Luanda Other Local newspapers 46.8% 56.0% International newspapers 10.1% 4.0% Local radio 12.7% 24.0% International radio 1.3% 4.0% Local television* 21.5% 44.0% International television 11.4% 8.0% Periodicals* 24.1% 4.0% Internet 54.4% 32.0% Blogs 0.0% 0.0% Mobile phones 1.3% 8.0% Instant messaging 0.0% 0.0% Other 12.7% 8.0% *Significantly different between locations How would you prefer to receive information from the World Bank? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Luanda Other World Bank website* 53.1% 28.0% Direct contact with World Bank (i.e., face to face 23.5% 24.0% meetings/discussions) e-Newsletters 33.3% 28.0% Instant messaging 2.5% 0.0% World Bank seminars/workshops/conferences 33.3% 36.0% World Bank Public Information Center 13.6% 20.0% World Bank publications and other written materials 28.4% 36.0% Mobile phones* 1.2% 12.0% Social media (Facebook, Twitter, YouTube) 3.7% 0.0% Blogs 0.0% 0.0% Other 3.7% 8.0% *Significantly different between locations Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Percentage of Respondents Luanda Other Yes 23.3% 14.3% No 76.7% 85.7% Have you requested information from the World Bank on its activities in the past year? Percentage of Respondents Luanda Other Yes 23.6% 15.8% No 76.4% 84.2% Were you able to obtain this information? Percentage of Respondents Luanda Other Yes 94.1% 100.0% No 5.9% 0.0% Do you have access to the Internet? Percentage of Respondents Luanda Other Yes 97.4% 95.8% No 2.6% 4.2% Do you use/have used the World Bank website?* Percentage of Respondents Luanda Other Yes 70.1% 31.8% No 29.9% 68.2% *Significantly different between locations Which do you primarily use? Percentage of Respondents Luanda Other The World Bank's country website 43.8% 58.3% The World Bank's main website 56.3% 41.7% 90 The World Bank Angola Country Survey 2012 G. Communication and Information Sharing (continued) Do you use/have you used the World Bank’s Public Information Centers (PICs) in Angola? Percentage of Respondents Luanda Other Yes 15.6% 4.2% No 55.8% 54.2% I don’t know what a PIC is 28.6% 41.7% Please rate how much you agree with the following statements, on a ten point scale. (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Luanda Other N Mean SD N Mean SD I use more data from the World Bank as a result of 60 5.67 2.57 9 6.22 3.70 the organization’s Open Data policy The World Bank’s PIC is a valuable source of 24 5.79 2.32 2 7.00 1.41 information related to development in Angola I find the World Bank websites easy to navigate 46 6.15 1.89 5 5.60 2.97 I find the information on the World Bank’s websites 50 6.70 1.57 6 6.67 3.14 useful When I need information from the World Bank I know 58 5.72 2.41 8 6.38 3.16 how to find it The World Bank is responsive to my information 40 6.30 2.28 6 6.17 3.19 requests and inquiries H. Background Information Currently, do you professionally collaborate/work with the World Bank in your country?* Percentage of Respondents Luanda Other Yes 31.7% 12.0% No 68.3% 88.0% *Significantly different between locations Which of the following describes most of your exposure to the World Bank in Angola? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Luanda Other Observer (i.e., follow in media, discuss in informal conversations, 32.0% 72.7% etc.)* Use World Bank reports/data 50.7% 31.8% Engage in World Bank related/sponsored events/activities 33.3% 36.4% Collaborate as part of my professional duties* 25.3% 4.5% Use World Bank website for information, data, research, etc. 22.7% 9.1% *Significantly different between locations 91 The World Bank Angola Country Survey 2012 Appendix D: Responses to All Questions by Year 1 FY ’09 Response Number = 103  FY ’12 Response Number = 119 B. Overall Attitudes toward the World Bank year FY 2009 FY 2012 N Mean SD N Mean SD How familiar are you with the work of the World Bank in Angola? 102 4.76 2.43 115 4.81 2.33 (1-Not familiar at all, 10-Extremely familiar) year FY 2009 FY 2012 N Mean SD N Mean SD Overall, please rate your impression of the World Bank’s 95 6.01 2.29 104 4.76 1.97 effectiveness in Angola.* (1-Not effective at all, 10-Very effective); *Significantly different between FY12 and FY09 country surveys. When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Angola? Greatest Value Percentage of Respondents 2009 2012 Financial resources* 15.5% 37.3% Mobilizing third party financial resources* 4.9% 15.5% Technical assistance 19.4% 13.6% Policy advice* 21.4% 3.6% Donor coordination* 7.8% 0.9% Data - 0.0% Training/capacity building* 4.9% 21.8% Studies/analyses* 12.6% 3.6% Convening/facilitating 2.9% 0.0% Linkage to non-Bank expertise (i.e., South-South knowledge sharing) - 1.8% Other 1.0% 1.8% *Significantly different between FY12 and FY09 country surveys. When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Angola? nd 2 Greatest Value Percentage of Respondents 2009 2012 Financial resources* 20.4% 8.3% Mobilizing third party financial resources* 4.9% 13.8% Technical assistance 11.7% 20.2% Policy advice 10.7% 8.3% Donor coordination 7.8% 4.6% Data - 2.8% Training/capacity building 12.6% 15.6% Studies/analyses* 7.8% 21.1% Convening/facilitating* 8.7% 1.8% Linkage to non-Bank expertise (i.e., South-South knowledge sharing) - 3.7% Other 1.0% 0.0% *Significantly different between FY12 and FY09 country surveys. 1 Only those questions that were asked in the FY ’09 and FY ’12 country surveys, with similar response scales/options, are presented. 92 The World Bank Angola Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Angola? (Choose no more than T WO) Percentage of Respondents (Responses Combined) 2009 2012 Imposing technocratic solutions without regard to political realities* 31.1% 11.7% Not exploring alternative policy options* 35.0% 9.0% Too bureaucratic in its operational policies and procedures 35.0% 36.9% Staff too inaccessible* 9.7% 2.7% Arrogant in its approach* 15.5% 1.8% Not client focused - 2.7% The credibility of its knowledge/data - 0.9% Not willing to honestly criticize policies and reform efforts in the country - 20.7% Too influenced by developed countries 28.2% 18.9% Not enough public disclosure of its work - 37.8% World Bank processes too slow and complex - 18.0% Not aligned with country priorities - 7.2% Not aligned with other donors’ work - 3.6% Other 5.8% 11.7% *Significantly different between FY12 and FY09 country surveys In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents (Responses Combined) 2009 2012 NGOs* 28.2% 41.9% Sub-national Government - 14.5% Local Government 32.0% 23.1% Beneficiaries 15.5% 18.8% Private sector 31.1% 29.1% Community Based Organizations (CBOs)* 24.3% 10.3% Donor community 11.7% 15.4% Foundations - 0.9% Academia/think tanks/research institutes - 29.1% Parliament* 10.7% 2.6% Media - 1.7% Faith based organizations - 6.8% Other* 22.3% 2.6% *Significantly different between FY12 and FY09 country surveys To what extent do you agree with the following statements about the World Bank’s work in Angola, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) year FY 2009 FY 2012 N Mean SD N Mean SD Overall the World Bank currently plays a relevant role in 97 5.68 2.62 91 5.30 2.13 development in Angola The World Bank’s work is aligned with what I consider the 85 5.25 2.26 90 5.52 2.09 development priorities for Angola The World Bank supports programs and strategies that are 85 5.49 2.35 84 5.61 1.99 realistic for Angola The World Bank treats clients and stakeholders in Angola with 78 5.83 2.44 84 7.04 2.26 respect* *Significantly different between FY12 and FY09 country surveys To what extent is the World Bank an effective development partner in Angola in terms of …, on a ten point scale ? (1-To no degree at all, 10-To a very significant degree) year FY 2009 FY 2012 N Mean SD N Mean SD Flexibility (in terms of changing country circumstances)* 45 5.40 2.56 68 4.44 2.00 Staff accessibility 64 6.66 2.54 78 6.03 2.45 Straightforwardness and honesty 59 6.76 2.72 76 6.54 2.10 *Significantly different between FY12 and FY09 country surveys 93 The World Bank Angola Country Survey 2012 C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Angola, on a ten point scale? (1-Not effective at all, 10-Very effective) year FY 2009 FY 2012 N Mean SD N Mean SD Anti corruption* 46 5.78 2.76 62 3.61 2.21 Law and justice* 48 5.17 2.28 48 3.83 1.79 Urban development 46 5.30 2.65 60 4.53 1.93 Regulatory framework* 46 5.52 2.27 49 4.41 2.10 Basic infrastructure 51 5.86 2.32 71 5.27 2.23 Poverty reduction 61 5.57 2.46 89 5.03 2.26 Gender* 50 5.98 2.13 48 4.98 2.22 Domestic private sector development* 48 5.77 2.37 52 4.37 1.99 Economic growth* 53 6.06 2.20 65 4.82 2.40 Public financial management* 52 6.21 2.12 55 4.67 2.19 Health 50 6.02 2.61 62 5.37 1.94 Global integration 52 5.75 2.39 47 4.91 2.17 Education* 54 6.20 2.59 64 5.11 2.28 Social protection 45 5.38 2.40 44 4.39 2.49 Climate change* 43 5.56 2.53 43 4.21 2.14 Public sector governance 50 5.46 2.19 57 4.72 2.45 Agricultural development 56 5.79 2.61 62 4.90 2.29 *Significantly different between FY12 and FY09 country surveys. 94 The World Bank Angola Country Survey 2012 D. The World Bank’s Knowledge When thinking about the development challenges in Angola, where do you believe it would be most valuable for the World Bank t o focus its research and knowledge efforts in the next few years? (Choose no more than THREE) Percentage of Respondents (Responses Combined) 2009 2012 Public sector governance* 12.6% 29.7% Gender - 0.8% Domestic private sector development 9.7% 18.6% Foreign direct investment - 5.9% Water and sanitation 6.8% 14.4% Trade and exports - 5.9% Economic growth - 5.9% Energy (e.g., electricity, power) 4.9% 2.5% Monitoring and evaluation* 2.9% 11.9% Education 41.7% 33.1% Social protection 2.9% 5.1% Climate change (e.g., mitigation, adaptation) - 0.0% Poverty reduction* 11.7% 35.6% Law and justice (e.g., judicial system) - 5.9% Anti corruption* 7.8% 21.2% Financial markets 2.9% 5.9% Equality of opportunity (i.e., equity) 3.9% 4.2% Urban development 4.9% 5.1% Regional integration - 0.0% Global information and communications technology - 2.5% Transport (e.g., roads, bridges, transportation) 0.0% 2.5% Agricultural development 12.6% 21.2% Natural resource management (e.g., oil, gas, mining) - 3.4% Public financial management (e.g., public expenditure, fiscal system 4.9% 10.2% reform) Labor markets/job creation/employment 10.7% 5.9% Health 25.2% 19.5% Rural development 5.8% 9.3% Global integration - 0.8% Food security - 3.4% Environmental sustainability - 0.8% Disaster management - 0.0% Regulatory framework - 0.0% Basic infrastructure - 5.1% Communicable/non-communicable disease - 0.0% *Significantly different between FY12 and FY09 country surveys To what extent do you believe that the World Bank's knowledge and research … in Angola? (1-To no degree at all, 10-To a very significant degree) year FY 2009 FY 2012 N Mean SD N Mean SD Are adaptable to Angola's development challenges 65 6.33 2.68 84 5.60 2.23 E. Working with the World Bank To what extent do you agree/disagree with the following statements, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) year FY 2009 FY 2012 N Mean SD N Mean SD The World Bank disburses funds promptly 41 5.22 2.72 57 5.30 2.38 The World Bank effectively monitors and evaluates the projects 46 6.70 2.53 90 6.06 2.37 and programs it supports The World Bank imposes reasonable conditions on its lending* 75 5.05 2.78 69 6.13 2.36 Working with the World Bank increases Angola's institutional 44 6.82 2.59 84 6.73 2.36 capacity *Significantly different between FY12 and FY09 country surveys 95 The World Bank Angola Country Survey 2012 F. The future role of the world bank in Angola year FY 2009 FY 2012 N Mean SD N Mean SD How significant a role do you believe the World Bank SHOULD play in Angola’s development over the medium term in the near 85 7.31 2.02 106 7.05 2.08 future? (1-Not a significant role at all, 10-Very significant role) Which of the following SHOULD the World Bank do to make itself of greater value in Angola? (Choose no more than TWO) Percentage of Respondents (Responses Combined) 2009 2012 Improve the quality of its experts as related to Angola’s specific 31.9% 28.1% challenges Reduce the complexity of obtaining World Bank financing 34.1% 41.2% Focus primarily on advocacy issues 5.5% 10.5% Improve the competitiveness of its financing compared to markets 8.8% 12.3% Ensure greater selectivity in its work - 5.3% Provide more adequate data/knowledge/statistics/figures on Angola’s - 42.1% economy Offer more innovative financial products 5.5% 10.5% Offer more innovative knowledge services 13.2% 21.1% Work faster - 12.3% Other* 1.1% 7.9% *Significantly different between FY12 and FY09 country surveys G. Communication and Information Sharing Where do you get most of your information about economic and social development issues in Angola? (Choose no more than TWO) Percentage of Respondents (Responses Combined) 2009 2012 Local newspapers* 67.0% 48.3% International newspapers 6.8% 9.5% Local radio 22.3% 15.5% International radio 2.9% 1.7% Local television 20.4% 27.6% International television 10.7% 10.3% Periodicals* 7.8% 19.0% Internet 35.9% 48.3% Blogs - 0.0% Mobile phones - 2.6% Instant messaging - 0.0% Other 5.8% 11.2% *Significantly different between FY12 and FY09 country surveys Do you have access to the Internet? Percentage of Respondents 2009 2012 Yes 91.1% 96.4% No 8.9% 3.6% Do you use/have used the World Bank website?* Percentage of Respondents 2009 2012 Yes 42.4% 59.6% No 57.6% 40.4% *Significantly different between FY12 and FY09 country surveys Which do you primarily use? Percentage of Respondents 2009 2012 The World Bank's country website 58.5% 50.0% The World Bank's main website 41.5% 50.0% 96 The World Bank Angola Country Survey 2012 G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements, on a ten point scale. (1Strongly disagree; 10-Strongly disagree) year FY 2009 FY 2012 N Mean SD N Mean SD I find the World Bank websites easy to navigate 47 7.00 2.36 54 6.15 2.00 I find the information on the World Bank’s websites useful 48 7.40 2.06 60 6.77 1.78 When I need information from the World Bank I know how to find it 54 6.63 2.41 70 5.84 2.48 The World Bank is responsive to my information requests and 51 6.22 2.39 49 6.12 2.39 inquiries 97 The World Bank Angola Country Survey 2012 Appendix E: Indicator Questions as a Function of Exposure to the Bank Currently, do you Which of the following describes most of your exposure to the World Bank in Angola? (Choose no more than TWO) professionally collaborate/ Indicator Question work with the World Bank in Observer Use WB reports/data Engage in WB activities Collaborate Use WB website your country? No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Overall, please rate your impression of the World 4.57 5.19 4.81 4.83 4.81 4.82 4.77 4.89 4.86 4.67 4.76 5.06 Bank’s effectiveness in Angola. Overall the World Bank currently plays a relevant 5.16 5.59 5.25 5.63 5.25 5.52 5.30 5.52 5.55 4.86 5.31 5.67 role in development in Angola The World Bank’s work is aligned with what I 5.24 6.14 5.70 5.47 5.32 5.97 5.43 5.94 5.77 5.14 5.48 6.11 consider the development priorities for Angola Responsiveness 4.24 4.88 4.53 4.48 4.50 4.53 4.61 4.32 4.74 3.95 4.36 5.06 Openness (sharing data and other information) 6.21 6.93 6.50 6.34 6.14 6.76 6.25 6.77 6.52 6.20 6.41 6.59 Collaboration with groups outside of the 4.68 6.54 5.70 4.66 5.40 5.14 4.83 5.97 5.08 6.06 5.30 5.22 Government Collaboration with the Government 6.63 7.19 6.92 6.57 6.89 6.69 6.49 7.28 6.74 7.00 6.70 7.11 Collaboration with other donors 5.71 6.42 6.31 5.13 6.03 5.76 5.51 6.54 5.85 6.06 5.96 5.64 To what degree does the World Bank’s work help achieve sustainable development results in 5.44 5.84 5.60 5.74 5.68 5.62 5.68 5.60 5.73 5.40 5.75 5.32 Angola? To what extent do you believe the World Bank's 4.60 5.38 4.79 5.03 4.87 4.90 4.78 5.06 4.80 5.15 4.96 4.63 financial instruments meet the needs of Angola? To what extent do you believe the World Bank 4.77 5.00 4.96 4.54 4.70 4.95 4.60 5.19 4.80 4.89 4.79 4.90 meets Angola’s needs for knowledge services? The World Bank knowledge and research are 5.64 5.52 5.46 6.04 5.82 5.51 5.37 6.22 5.82 5.06 5.51 6.17 adaptable to Angola's development challenges Overall, how significant a contribution do you believe the World Bank's knowledge and research 6.43 6.36 6.43 6.34 6.33 6.47 6.34 6.52 6.49 6.05 6.46 6.16 make to development results in your country? Overall, how would you rate the technical quality of 6.79 6.83 6.88 6.78 6.67 7.02 6.69 7.13 7.04 6.19 6.86 6.76 the World Bank's knowledge/research? Where country systems are adequate, the World 6.66 6.82 6.42 6.89 6.48 6.72 6.58 6.63 6.65 6.42 6.73 6.17 Bank makes appropriate use of them Yellow highlight indicates significant difference between Yes and No mean. 98 The World Bank Angola Country Survey 2012 Appendix F: Angola FY 2012 Questionnaire World Bank Country Survey FY12 – Angola The World Bank is interested in gauging the views of clients and partners who are either involved in development in Angola or who observe activities related to social and economic development. The following survey is meant to give the World Bank’s team that works in Angola, more in-depth insight into how the Bank’s work is perceived. This is one tool the World Bank uses to assess the views of its critical stakeholders. With this understanding, the World Bank hopes to develop more effective strategies, outreach and programs that support development in Angola. The World Bank commissioned an independent firm to oversee the logistics of this effort in Angola. This ensures anonymity and confidentiality. We hope you’ll be candid. To complete the survey, please circle the number that most accurately reflects your answer. If you prefer not to answer a question, please leave it blank. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING ANGOLA A1. In general would you say that Angola is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 99 The World Bank Angola Country Survey 2012 SECTION A: GENERAL ISSUES FACING ANGOLA (CONT...) A2. Listed below are a number of development priorities in Angola. FIRST most SECOND most THIRD most Please identify which of these you consider important priority important priority important priority the FIRST, SECOND, and THIRD most (Choose only (Choose only (Choose only important development priority. ONE) ONE) ONE) 1 Rural development 2 Education 3 Social protection 4 Transport (e.g., roads, bridges, transportation) 5 Poverty reduction 6 Public sector governance 7 Regional integration 8 Gender 9 Domestic private sector development 10 Foreign direct investment 11 Water and sanitation 12 Energy (e.g., electricity, power) 13 Monitoring and evaluation Public financial management (e.g., public 14 expenditure, fiscal system reform) 15 Labor markets/job creation/employment 16 Financial markets 17 Urban development 18 Environmental sustainability 19 Equality of opportunity (i.e., equity) 20 Health 21 Global integration 22 Food security 23 Climate change (e.g., mitigation, adaptation) 24 Agricultural development 25 Trade and exports 26 Economic growth 27 Law and justice (e.g., judicial system) 28 Regulatory framework 29 Communicable/non-communicable disease 30 Basic infrastructure 31 Natural resource management (e.g., oil, gas, mining) 32 Anti corruption 33 Disaster management 34 Global information and communications technology 100 The World Bank Angola Country Survey 2012 SECTION A: GENERAL ISSUES FACING ANGOLA (CONT...) A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Angola? (Choose no more than THREE) 1 Energy (e.g., electricity, power) 2 Water and sanitation 3 Equality of opportunity (i.e., equity) 4 Economic growth 5 Climate change (e.g., mitigation, adaptation) 6 Disaster management 7 Regional integration 8 Gender 9 Rural development 10 Urban development 11 Education 12 Regulatory framework 13 Basic infrastructure 14 Social protection 15 Law and justice (e.g., judicial system) 16 Transport (e.g., roads, bridges, transportation) 17 Communicable/non-communicable disease 18 Global information and communications technology 19 Public sector governance 20 Domestic private sector development 21 Foreign direct investment 22 Global integration 23 Food security 24 Monitoring and evaluation 25 Natural resource management (e.g., oil, gas, mining) 26 Environmental sustainability 27 Health 28 Public financial management (e.g., public expenditure, fiscal system reform) 29 Agricultural development 30 Labor markets/job creation/employment 31 Financial markets 32 Trade and exports 33 Anti corruption 101 The World Bank Angola Country Survey 2012 SECTION A: GENERAL ISSUES FACING ANGOLA (CONT…) A4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Angola? (Choose no more than THREE) 1 Equality of opportunity (i.e., equity) 2 Social protection 3 Global integration 4 Climate change (e.g., mitigation, adaptation) 5 Anti corruption 6 Disaster management 7 Rural development 8 Foreign direct investment 9 Urban development 10 Water and sanitation 11 Education 12 Global information and communications technology 13 Regulatory framework 14 Energy (e.g., electricity, power) 15 Communicable/non-communicable disease 16 Trade and exports 17 Public sector governance 18 Regional integration 19 Domestic private sector development 20 Labor markets/job creation/employment 21 Agricultural development 22 Food security 23 Transport (e.g., roads, bridges, transportation) 24 Monitoring and evaluation 25 Gender 26 Natural resource management (e.g., oil, gas, mining) 27 Environmental sustainability 28 Health 29 Basic infrastructure 30 Law and justice (e.g., judicial system) 31 Public financial management (e.g., public expenditure, fiscal system reform) 32 Financial markets 102 The World Bank Angola Country Survey 2012 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B1. How familiar are you with the work of the World Bank in Angola, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank’s effectiveness in Angola, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Not effective at all Very effective Don't Know To what extent do you believe … To no To a very degree significant Don't at all degree know The World Bank's financial instruments (e.g., development policy lending, investment B3 lending, technical assistance) meet the needs of 1 2 3 4 5 6 7 8 9 10 Angola, on a ten point scale? The World Bank meets Angola’s needs for B4 knowledge services (e.g., research, analysis, 1 2 3 4 5 6 7 8 9 10 technical assistance), on a ten point scale? The World Bank SHOULD seek to influence the B5 global development agenda, on a ten point 1 2 3 4 5 6 7 8 9 10 scale? The World Bank DOES seek to influence the B6 global development agenda, on a ten point 1 2 3 4 5 6 7 8 9 10 scale? 103 The World Bank Angola Country Survey 2012 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK (CONT...) B7. When thinking about how the World Bank can have the most impact on development results in Angola, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Angola? (Choose no more than THREE) 1 Rural development 2 Education 3 Social protection 4 Transport (e.g., roads, bridges, transportation) 5 Poverty reduction 6 Public sector governance 7 Regional integration 8 Gender 9 Domestic private sector development 10 Foreign direct investment 11 Water and sanitation 12 Energy (e.g., electricity, power) 13 Monitoring and evaluation 14 Public financial management (e.g., public expenditure, fiscal system reform) 15 Labor markets/job creation/employment 16 Financial markets 17 Urban development 18 Environmental sustainability 19 Equality of opportunity (i.e., equity) 20 Health 21 Global integration 22 Food security 23 Climate change (e.g., mitigation, adaptation) 24 Agricultural development 25 Trade and exports 26 Economic growth 27 Law and justice (e.g., judicial system) 28 Regulatory framework 29 Communicable/non-communicable disease 30 Basic infrastructure 31 Natural resource management (e.g., oil, gas, mining) 32 Anti corruption 33 Disaster management 34 Global information and communications technology 104 The World Bank Angola Country Survey 2012 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK (CONT...) B8. When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Angola? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Financial resources 2 Mobilizing third party financial resources 3 Technical assistance 4 Policy advice 5 Donor coordination 6 Data 7 Training/capacity building 8 Studies/analyses 9 Convening/facilitating Linkage to non-Bank expertise (i.e., South-South knowledge 10 sharing) 11 Other (please specify):______________________________ B9. Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Angola? (Choose no more than TWO) 1 Imposing technocratic solutions without regard to political realities 2 Not exploring alternative policy options 3 Too bureaucratic in its operational policies and procedures 4 Staff too inaccessible 5 Arrogant in its approach 6 Not client focused 7 The credibility of its knowledge/data 8 Not willing to honestly criticize policies and reform efforts in the country 9 Too influenced by developed countries 10 Not enough public disclosure of its work 11 World Bank processes too slow and complex 12 Not aligned with country priorities 13 Not aligned with other donors’ work 14 Other (please specify): __________________________________________________ 105 The World Bank Angola Country Survey 2012 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK (CONT...) When thinking about the World Bank’s lending in Angola as compared to other international players in the country, to what extent do you agree with the following statements, on a ten point scale? Strongly Strongly Don't disagree agree know Investment from other foreign donors/investors B10 engenders sustainable economic and social 1 2 3 4 5 6 7 8 9 10 development results in Angola Investment from the World Bank engenders B11 sustainable economic and social development 1 2 3 4 5 6 7 8 9 10 results in Angola B12. Which World Bank instruments do you believe are the MOST effective in reducing poverty in Angola? (Choose no more than TWO) 1 Investment lending (financing specific projects) 2 Capacity development 3 Policy based lending / Budget support to the Government 4 Analytical work (studies, surveys, etc.) 5 Technical assistance (advice, best practice, international experience) 6 Trust Fund management 7 Don’t know B13. Which World Bank instruments do you believe are LEAST effective in helping to reduce poverty in Angola? (Choose no more than TWO) 1 Investment lending (financing specific projects) 2 Capacity development 3 Policy based lending / Budget support to the Government 4 Analytical work (studies, surveys, etc.) 5 Technical assistance (advice, best practice, international experience) 6 Trust Fund management 7 Don’t know 106 The World Bank Angola Country Survey 2012 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK (CONT...) B14. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO) 1 NGOs 2 Sub-national Government 3 Local Government 4 Beneficiaries 5 Private sector 6 Community Based Organizations (CBOs) 7 Donor community 8 Foundations 9 Academia/think tanks/research institutes 10 Parliament 11 Media 12 Faith based organizations 13 Other (please specify): __________________________ To what extent do you agree with the following statements about the World Bank’s work in Angola, on a ten point scale? Strongly Strongly Don't disagree agree know Overall the World Bank currently plays a relevant B15 1 2 3 4 5 6 7 8 9 10 role in development in Angola The World Bank’s work is aligned with what I B16 1 2 3 4 5 6 7 8 9 10 consider the development priorities for Angola The World Bank supports programs and strategies B17 1 2 3 4 5 6 7 8 9 10 that are realistic for Angola The World Bank treats clients and stakeholders in B18 1 2 3 4 5 6 7 8 9 10 Angola with respect 107 The World Bank Angola Country Survey 2012 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK (CONT...) To what extent is the World Bank an effective development partner in Angola in terms of ..., on a ten point scale? To no To a very Don't degree at significant know all degree B19 Follow up and follow through 1 2 3 4 5 6 7 8 9 10 B20 Responsiveness 1 2 3 4 5 6 7 8 9 10 Flexibility (in terms of the institution’s products and B21 1 2 3 4 5 6 7 8 9 10 services) Flexibility (in terms of changing country B22 1 2 3 4 5 6 7 8 9 10 circumstances) B23 Being inclusive 1 2 3 4 5 6 7 8 9 10 B24 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10 B25 Staff accessibility 1 2 3 4 5 6 7 8 9 10 B26 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10 Collaboration with groups outside of the B27 1 2 3 4 5 6 7 8 9 10 Government B28 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10 B29 Collaboration with other donors 1 2 3 4 5 6 7 8 9 10 B30. When World Bank assisted reform efforts fail or are slow to take place, which TWO of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank works too slowly 2 The Government works inefficiently 3 There is not an adequate level of citizen/civil society participation 4 Poor donor coordination 5 The World Bank does not do adequate follow through/follow-up 6 Lack of/inadequate levels of capacity in Government 7 Political pressures and obstacles 8 Reforms are not well thought out in light of country challenges 9 Other (please specify): ________________________________________ 108 The World Bank Angola Country Survey 2012 SECTION C: WORLD BANK EFFECTIVENESS AND RESULTS C1. To what degree does the World Bank’s work, help achieve sustainable de velopment results in Angola, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't Know all significant degree 109 The World Bank Angola Country Survey 2012 SECTION C: WORLD BANK EFFECTIVENESS AND RESULTS (CONT...) How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Angola, on a ten point scale? Not Very Don't effective effective know at all C2 Anti corruption 1 2 3 4 5 6 7 8 9 10 C3 Global information and communications technology 1 2 3 4 5 6 7 8 9 10 C4 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10 C5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10 C6 Urban development 1 2 3 4 5 6 7 8 9 10 C7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10 C8 Regulatory framework 1 2 3 4 5 6 7 8 9 10 C9 Basic infrastructure 1 2 3 4 5 6 7 8 9 10 C10 Communicable/non-communicable disease 1 2 3 4 5 6 7 8 9 10 C11 Poverty reduction 1 2 3 4 5 6 7 8 9 10 C12 Gender 1 2 3 4 5 6 7 8 9 10 C13 Domestic private sector development 1 2 3 4 5 6 7 8 9 10 C14 Foreign direct investment 1 2 3 4 5 6 7 8 9 10 C15 Water and sanitation 1 2 3 4 5 6 7 8 9 10 C16 Trade and exports 1 2 3 4 5 6 7 8 9 10 C17 Economic growth 1 2 3 4 5 6 7 8 9 10 C18 Energy (e.g., electricity, power) 1 2 3 4 5 6 7 8 9 10 C19 Disaster management 1 2 3 4 5 6 7 8 9 10 C20 Monitoring and evaluation 1 2 3 4 5 6 7 8 9 10 Public financial management (e.g., public C21 1 2 3 4 5 6 7 8 9 10 expenditure, fiscal system reform) C22 Labor markets/job creation/employment 1 2 3 4 5 6 7 8 9 10 C23 Financial markets 1 2 3 4 5 6 7 8 9 10 C24 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10 C25 Health 1 2 3 4 5 6 7 8 9 10 C26 Rural development 1 2 3 4 5 6 7 8 9 10 C27 Global integration 1 2 3 4 5 6 7 8 9 10 C28 Food security 1 2 3 4 5 6 7 8 9 10 C29 Education 1 2 3 4 5 6 7 8 9 10 C30 Social protection 1 2 3 4 5 6 7 8 9 10 C31 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10 C32 Public sector governance 1 2 3 4 5 6 7 8 9 10 C33 Regional integration 1 2 3 4 5 6 7 8 9 10 C34 Agricultural development 1 2 3 4 5 6 7 8 9 10 C35 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10 110 The World Bank Angola Country Survey 2012 SECTION D: THE WORLD BANK’S KNOWLEDGE D1. When thinking about the development challenges in Angola, where do you believe it would be most valuable for the World Bank to focus its research and knowledge efforts in the next few years? (Choose no more than THREE) 1 Public sector governance 2 Gender 3 Domestic private sector development 4 Foreign direct investment 5 Water and sanitation 6 Trade and exports 7 Economic growth 8 Energy (e.g., electricity, power) 9 Disaster management 10 Monitoring and evaluation 11 Education 12 Social protection 13 Climate change (e.g., mitigation, adaptation) 14 Poverty reduction 15 Law and justice (e.g., judicial system) 16 Anti corruption 17 Financial markets 18 Equality of opportunity (i.e., equity) 19 Urban development 20 Regional integration 21 Global information and communications technology 22 Transport (e.g., roads, bridges, transportation) 23 Agricultural development 24 Natural resource management (e.g., oil, gas, mining) 25 Public financial management (e.g., public expenditure, fiscal system reform) 26 Labor markets/job creation/employment 27 Health 28 Rural development 29 Global integration 30 Food security 31 Environmental sustainability 32 Regulatory framework 33 Basic infrastructure 34 Communicable/non-communicable disease 111 The World Bank Angola Country Survey 2012 SECTION D: THE WORLD BANK’S KNOWLEDGE (CONT...) How effective do you believe the World Bank's knowledge and research are at … in Angola? Not Very Don't effective effective know at all D2 Raising your awareness of the particular topic 1 2 3 4 5 6 7 8 9 10 D3 Stimulating public debate/dialogue 1 2 3 4 5 6 7 8 9 10 D4 Enhancing your knowledge and/or skills 1 2 3 4 5 6 7 8 9 10 D5 Contributing to good policy making 1 2 3 4 5 6 7 8 9 10 Providing support for program D6 1 2 3 4 5 6 7 8 9 10 implementation To what extent do you believe that the World Bank's knowledge and research … in Angola? To no To a very Don't degree at significant know all degree D7 Are timely 1 2 3 4 5 6 7 8 9 10 Include appropriate level of stakeholder D9 1 2 3 4 5 6 7 8 9 10 involvement during preparation Are relevant to Angola's development D10 1 2 3 4 5 6 7 8 9 10 priorities D11 Provide feasible recommendations 1 2 3 4 5 6 7 8 9 10 Are accessible (well written and easy to D12 1 2 3 4 5 6 7 8 9 10 understand) A source of relevant information on global D13 1 2 3 4 5 6 7 8 9 10 good practices D14 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10 D15 Are appropriately translated 1 2 3 4 5 6 7 8 9 10 Are adaptable to Angola's development D16 1 2 3 4 5 6 7 8 9 10 challenges D17. Overall, how significant a contribution do you believe the World Bank's knowledge and research make to development results in your country, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Not significant at all Very significant Don't know 112 The World Bank Angola Country Survey 2012 SECTION D: THE WORLD BANK’S KNOWLEDGE (CONT...) D18. Overall, how would you rate the technical quality of the World Bank's knowledge/ research, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Very low Very high Don't know technical quality technical quality D19. Overall, how effective is the World Bank at providing linkage to non-Bank expertise (i.e., South-South knowledge sharing, etc.), on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Not effective at all Very effective Don't know 113 The World Bank Angola Country Survey 2012 SECTION E: WORKING WITH THE WORLD BANK To what extent do you agree/disagree with the following statements, on a ten point scale. Strongly Strongly Don't disagree agree know E1 The World Bank disburses funds promptly 1 2 3 4 5 6 7 8 9 10 The World Bank effectively monitors and E2 evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10 supports The World Bank's approvals and reviews are E3 1 2 3 4 5 6 7 8 9 10 done in a timely fashion The World Bank's safeguard policy E4 1 2 3 4 5 6 7 8 9 10 requirements are reasonable The World Bank imposes reasonable E5 1 2 3 4 5 6 7 8 9 10 conditions on its lending Working with the World Bank increases E6 1 2 3 4 5 6 7 8 9 10 Angola's institutional capacity The World Bank ensures consistency and E7 1 2 3 4 5 6 7 8 9 10 continuity through staff changes The World Bank's teams and visits are well E8 1 2 3 4 5 6 7 8 9 10 coordinated Where country systems (e.g., procurement, E9 financial management, etc.) are adequate, the 1 2 3 4 5 6 7 8 9 10 World Bank makes appropriate use of them 114 The World Bank Angola Country Survey 2012 SECTION F: THE FUTURE ROLE OF THE WORLD BANK IN ANGOLA F1. How significant a role do you believe the World Bank SHOULD play in Angola’s development over the medium term in the near future, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Not a significant Very significant Don't Know role at all role F2. Which of the following SHOULD the World Bank do to make itself of greater value in Angola? (Choose no more than TWO) 1 Improve the quality of its experts as related to Angola’s specific challenges 2 Reduce the complexity of obtaining World Bank financing 3 Focus primarily on advocacy issues Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, and other 4 terms) 5 Ensure greater selectivity in its work 6 Provide more adequate data/knowledge/statistics/figures on Angola’s economy 7 Offer more innovative financial products 8 Offer more innovative knowledge services 9 Work faster 10 Others (please specify): ______________________________________________ 115 The World Bank Angola Country Survey 2012 SECTION G: COMMUNICATION AND INFORMATION SHARING G1. Where do you get most of your information about economic and social development issues in Angola? (Choose no more than TWO) 1 Local newspapers 2 International newspapers 3 Local radio 4 International radio 5 Local television 6 International television 7 Periodicals 8 Internet 9 Blogs 10 Mobile phones 11 Instant messaging 12 Other (please specify): ______________________________________________ G2. How would you prefer to receive information from the World Bank? (Choose no more than TWO) 1 World Bank website 2 Direct contact with World Bank (i.e., face to face meetings/discussions) 3 e-newsletters 4 Instant messaging 5 World Bank seminars/workshops/conferences 6 World Bank Public Information Center 7 World Bank publications and other written materials 8 Mobile phones 9 Social media (Facebook, Twitter, Youtube) 10 Blogs 11 Others (please specify): ______________________________________________ Are you aware of the World Bank’s Access to Information Policy under which the Bank will G3 Yes No now disclose any information in its possession that is not on a list of exceptions? Have you requested information from the World Bank on its activities in the past year? G4 Yes No (If YES please go to Question G5; if NO please go to G6) G5 Were you able to obtain this information? Yes No G6 Do you have access to the Internet? Yes No G7 Do you use/have you used the World Bank website? Yes No 116 The World Bank Angola Country Survey 2012 SECTION G: COMMUNICATION AND INFORMATION SHARING (CONT...) G8. Which do you primarily use? 1 The World Bank’s country website (www.worldbank.org/angola) 2 The World Bank’s main website (www.worldbank.org) G9. Do you use/have you used the World Bank’s Public Information Centers (PICs) in Angola? 1 Yes 2 No 3 I don’t know what PIC is Please rate how much you agree with the following statements, on a ten point scale. Strongly Strongly Don't disagree agree know I use more data from the World Bank as a result of the G10 1 2 3 4 5 6 7 8 9 10 organization's Open Data policy The World Bank’s PIC is a valuable source of G11 information related to development in Angola. (Only 1 2 3 4 5 6 7 8 9 10 answer if you have used the PIC) I find the World Bank websites easy to navigate. (Only G12 1 2 3 4 5 6 7 8 9 10 answer if you have used a World Bank website) I find the information on the World Bank’s websites G13 useful. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10 website) When I need information from the World Bank I know G14 how to find it (e.g., whom to call, where to reach them, 1 2 3 4 5 6 7 8 9 10 etc.) The World Bank is responsive to my information G15 1 2 3 4 5 6 7 8 9 10 requests and inquiries 117 The World Bank Angola Country Survey 2012 SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Please mark only ONE response) 1 Office of the President, Prime Minister 2 Office of Minister 3 Office of Parliamentarian 4 Employee of a Ministry, Ministerial Department or Implementation Agency 5 Consultant/Contractor working on World Bank supported Project/Program 6 Project Management Unit (PMU) overseeing implementation of project 7 Local Government Office or Staff 8 Bilateral Agency 9 Multilateral Agency 10 Private Sector Organization 11 Private Foundation 12 Financial Sector/Private Bank 13 NGO 14 Community Based Organization 15 Media (Press, Radio, TV, Web, etc.) 16 Independent Government Institution (i.e., Regulatory Agency, Central Bank/oversight institution) 17 Trade Union 18 Faith-Based Group 19 Academia/Research Institute/Think Tank 20 Judiciary Branch 21 Other (please specify): ________________________ 118 The World Bank Angola Country Survey 2012 SECTION H: BACKGROUND INFORMATION (CONT...) H2. Please identify the primary specialization of your work. (Please mark only ONE response) 1 Agricultural development 2 Anti corruption 3 Basic infrastructure 4 Climate change (e.g., mitigation, adaptation) 5 Communicable/non-communicable disease 6 Disaster management 7 Domestic private sector development 8 Economic growth 9 Education 10 Energy (e.g., electricity, power) 11 Environmental sustainability 12 Equality of opportunity (i.e., equity) 13 Financial markets 14 Food security 15 Foreign direct investment 16 Gender 17 Global information and communications technology 18 Global integration 19 Health 20 Labor markets/job creation/employment 21 Law and justice (e.g., judicial system) 22 Monitoring and evaluation 23 Natural resource management (e.g., oil, gas, mining) 24 Poverty reduction 25 Public financial management (e.g., public expenditure, fiscal system reform) 26 Public sector governance 27 Regional integration 28 Regulatory framework 29 Rural development 30 Social protection 31 Trade and exports 32 Transport (e.g., roads, bridges, transportation) 33 Urban development 34 Water and sanitation 35 Other (please specify): _____________________________________________ 119 The World Bank Angola Country Survey 2012 SECTION H: BACKGROUND INFORMATION (CONT...) H3. Currently, do you professionally collaborate/work with the World Bank in your country? 1 Yes 2 No H4. Which of the following describes most of your exposure to the World Bank in Angola? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank reports/data 3 Engage in World Bank related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank website for information, data, research, etc. H5. Which best represents your geographic location? 1 Luanda 2 Benguela 3 Huambo 4 Other Thank you for completing the survey! 120