World Bank Group Country Opinion Survey 2019: Fiji FY 2019 Fiji Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 June 2019 World Bank Group Country Opinion Survey 2019: Fiji Acknowledgements The Fiji Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG), led by Sharon Felzer (Senior Communications Officer, Head of PORG). Svetlana Markova, Jessica Cameron, Antonina Redko, and Yulia Danilina oversaw design, reporting, and analysis. Dania Mendoza, Noreen Wambui, and Irina Popova provided data support. PORG acknowledges the significant contribution from the Fiji country team and the independent fielding consultant Ronald Simpson. In particular, PORG is grateful for the support from Thomas Michael Perry (Communications Officer) who coordinated the survey related activities from Sydney, Australia. 1 World Bank Group Country Opinion Survey 2019: Fiji Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing Fiji .............................................................8 V. Overall Attitudes toward the World Bank .................................11 VI. Sectoral Effectiveness................................................................16 VII. How the World Bank Operates ..................................................18 VIII. World Bank’s Knowledge and Instruments ................................21 IX. The Future Role of the World Bank in Fiji ..................................24 X. Communication and Outreach ..................................................27 XI. Appendices ................................................................................32 FIJI 2 World Bank Group Country Opinion Survey 2019: Fiji I. Objectives This survey was designed to assist the World Bank (WB) in gaining a better understanding of how stakeholders in Fiji perceive the World Bank. The survey explored: ▪ General Issues Facing Fiji ▪ Overall Attitudes toward the World Bank ▪ World Bank’s Effectiveness and Results ▪ The World Bank’s Knowledge Work and Activities ▪ Working with the World Bank ▪ The Future Role of the World Bank in Fiji ▪ Communication and Information Sharing ▪ Background Information II. Methodology From October 2018 through May 2019, 140 stakeholders of the World Bank in Fiji were invited to provide their opinions on the World Bank’s work in the country by participating in a Country Opinion Survey (COS). Participants were drawn from the office of the President and Prime Minister, office of a Minister, office of a Parliamentarian, employees of ministries/ministerial departments/implementation agencies, Project Management Units (PMUs) overseeing implementation of projects or consultants/contractors working on WB-supported projects/programs, local government officials or staff, bilateral and multilateral agencies, private sector organizations, private foundations, the financial sector/private banks, NGOs/community- based organizations (CBOs), the media, independent government institutions, trade unions, faith- based groups, youth groups, academia/research institutes/think tanks, and the judiciary branch. A total of 109 stakeholders participated in the survey (78% response rate). Respondents received an invitation via email and completed the questionnaire online. Every country that engages in the Country Opinion Survey must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. 3 World Bank Group Country Opinion Survey 2019: Fiji III. Demographics of the Sample Current Position ▪ For all further analyses, the few respondents from the office of Minister, the office of Parliamentarian, and the media were combined into the “Other” category; the few respondents from PMUs/Consultants on WB-supported projects were combined with employees of ministries; and respondents from private foundations, trade unions, faith-based groups, and youth groups were combined with those from NGOs/CBOs into a “Civil Society” category. There were no respondents from the office of the President/Prime Minister or the judiciary branch. For a complete breakdown of responding by stakeholder group, please see Appendix B (page 44). 4 World Bank Group Country Opinion Survey 2019: Fiji III. Demographics of the Sample (continued) Area of Primary Specialization 5 World Bank Group Country Opinion Survey 2019: Fiji III. Demographics of the Sample (continued) Exposure to the World Bank ▪ Comparisons between those who currently collaborate with the World Bank and those who do not can be found in Appendix C (page 64). 6 World Bank Group Country Opinion Survey 2019: Fiji III. Demographics of the Sample (continued) Familiarity with the World Bank ▪ Stakeholders: Respondents from local government, employees of ministries and respondents from PMUs/Consultants on WB-supported projects, and respondents from independent government institutions indicated the highest levels of familiarity with the World Bank whereas respondents from academia and civil society indicated significantly lower levels of familiarity. ▪ Collaboration: Respondents who said that they collaborate with the World Bank indicated significantly higher levels of familiarity with the World Bank (mean rating = 6.0) compared to those who said that they do not collaborate with the World Bank (mean rating = 4.1). ▪ Impact of Familiarity: Respondents’ ratings of familiarity with the World Bank were strongly, significantly correlated with their ratings for the World Bank’s overall effectiveness in Fiji, moderately, significantly correlated with their agreement that the World Bank plays a relevant role in Fiji’s development, and a small, but significant correlation with their ratings of the extent to which the World Bank’s work helps to achieve development results in Fiji. 7 World Bank Group Country Opinion Survey 2019: Fiji IV. General Issues Facing Fiji Efforts to Address Poverty and Inequality 8 World Bank Group Country Opinion Survey 2019: Fiji IV. General Issues Facing Fiji (continued) Development Priority 9 World Bank Group Country Opinion Survey 2019: Fiji IV. General Issues Facing Fiji (continued) Shared Prosperity 10 World Bank Group Country Opinion Survey 2019: Fiji V. Overall Attitudes toward the World Bank As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank’s Overall Effectiveness (Indicator Question) ▪ Stakeholders: Respondents from local government, ministries/PMUs/Consultants on WB-supported projects, independent government institutions, bilateral/multilateral agencies, and the financial sector/private banks gave the highest ratings for the World Bank’s effectiveness in Fiji whereas respondents from private sector, civil society, other organizations, and academia gave significantly lower ratings. ▪ Collaboration: Respondents who said that they collaborate with the WB gave significantly higher ratings for the WB’s effectiveness in Fiji (mean rating = 6.2) compared to those who said that they do not collaborate with the WB (mean rating = 5.1). 11 World Bank Group Country Opinion Survey 2019: Fiji V. Overall Attitudes toward the World Bank (continued) Achieving Development Results (Indicator Question) WB Staff Preparedness ▪ Stakeholders: Respondents from local government, ministries/PMUs/Consultants on WB-supported projects, and independent government institutions gave the highest ratings for the extent to which the World Bank’s staff is well prepared whereas respondents from civil society and academia gave significantly lower ratings. ▪ Collaboration: Respondents who said that they collaborate with the WB gave significantly higher ratings for the extent to which the World Bank’s staff is well prepared (mean rating = 6.7) compared to those who said that they do not collaborate with the WB (mean rating = 5.2). 12 World Bank Group Country Opinion Survey 2019: Fiji V. Overall Attitudes toward the World Bank (continued) Overall Ratings for Indicator Questions ▪ Stakeholders: Respondents from independent government institutions and employees of ministries/PMUs/Consultants on WB-supported projects gave the highest ratings for the aggregated responses to the twenty-six COS indicator questions whereas respondents from academia and other organization gave significantly lower ratings. Comparisons for individual indicator questions as a function of stakeholder group can be found in Appendix B (page 44). ▪ Collaboration: Respondents who said that they collaborate with the WB gave significantly higher ratings to the twenty-six COS indicator questions (mean rating = 6.4) compared to those who said that they do not collaborate with the WB (mean rating = 5.7). Comparisons for individual indicator questions as a function of exposure to the WB can be found in Appendix D (page 70). 13 World Bank Group Country Opinion Survey 2019: Fiji V. Overall Attitudes toward the World Bank (continued) Greatest Value 14 World Bank Group Country Opinion Survey 2019: Fiji V. Overall Attitudes toward the World Bank (continued) Greatest Weakness 15 World Bank Group Country Opinion Survey 2019: Fiji VI. Sectoral Effectiveness Effectiveness of WB’s Support in Sectoral Areas ▪ Collaboration: Respondents who said that they collaborate with the WB gave significantly higher ratings for the World Bank’s effectiveness at social protection (mean rating = 5.8) compared to those who said that they do not collaborate with the WB (mean rating = 4.5). 16 World Bank Group Country Opinion Survey 2019: Fiji VI. Sectoral Effectiveness (continued) Helping the Poorest WB Influence on Policy ▪ Stakeholders: Employees of ministries and respondents from PMUs/Consultants on WB- supported projects, local government, and bilateral/multilateral agencies gave the highest ratings for the extent to which the WB’s financial resources, advice, and knowledge influence policy related to the impact of climate change whereas respondents from civil society, private sector, and other organizations gave significantly lower ratings. ▪ Collaboration: Respondents who said that they collaborate with the WB gave significantly higher ratings for the extent to which the WB’s financial resources, advice, and knowledge influence policy related to the impact of climate change (mean rating = 7.0) compared to those who said that they do not collaborate with the WB (mean rating = 6.1). 17 World Bank Group Country Opinion Survey 2019: Fiji VII. How the World Bank Operates The World Bank’s Work in Fiji ▪ Stakeholders: Respondents from independent government institutions had the highest levels of agreement that the World Bank’s work is aligned with what they consider the development priorities for Fiji whereas respondents from private sector and academia had significantly lower levels of agreement. 18 World Bank Group Country Opinion Survey 2019: Fiji VII. How the World Bank Operates (continued) Overall Perceptions ▪ Stakeholders: Employees of ministries and respondents from PMUs/Consultants on WB-supported projects and independent government institutions had the highest levels of agreement that working with the World Bank increases Fiji’s institutional capacity whereas respondents from the financial sector/private banks and academia had significantly lower levels of agreement. ▪ Collaboration: Respondents who said that they collaborate with the WB had significantly higher levels of agreement that working with the World Bank increases Fiji’s institutional capacity (mean rating = 7.3) compared to those who said that they do not collaborate with the WB (mean rating = 6.0). 19 World Bank Group Country Opinion Survey 2019: Fiji VII. How the World Bank Operates (continued) The WB as an Effective Development Partner ▪ Stakeholders: There were significant stakeholder differences across ten of these fifteen areas. For the most part, employees of ministries/PMUs/Consultants on WB-supported projects and respondents from local government tended to give the highest ratings for these areas whereas respondents from civil society and academia tended to give the lowest ratings. For a complete breakdown of ratings by stakeholder groups see Appendix B (page 44). 20 World Bank Group Country Opinion Survey 2019: Fiji VIII. World Bank’s Knowledge and Instruments Meeting Fiji’s Knowledge Needs (Indicator Question) Contribution of the WB’s Knowledge Work and Activities (Indicator Question) ▪ Stakeholders: Respondents from local government and independent government institutions gave the highest ratings for the significance of the World Bank’s knowledge work and activities contribution whereas respondents from the financial sector/private banks and other organizations gave significantly lower ratings. Technical Quality of the WB’s Knowledge Work and Activities (Indicator Question) ▪ Stakeholders: Respondents from local government and independent government institutions gave the highest ratings for the technical quality of the World Bank’s knowledge work and activities whereas respondents from the financial sector/private banks and academia gave significantly lower ratings. 21 World Bank Group Country Opinion Survey 2019: Fiji VIII. World Bank’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities Stakeholders: There were significant stakeholder differences across six of these eight areas. For the most part, respondents from local government and independent government institutions tended to give the highest ratings for these areas whereas respondents from civil society and academia tended to give the lowest ratings. For a complete breakdown of ratings by stakeholder groups see Appendix B (page 44). 22 World Bank Group Country Opinion Survey 2019: Fiji VIII. World Bank’s Knowledge and Instruments (continued) Meeting Fiji’s Needs for Financial Instruments (Indicator Question) Mobilizing Finance from the Private Sector 23 World Bank Group Country Opinion Survey 2019: Fiji IX. The Future Role of the World Bank in Fiji Making the World Bank of Greater Value 24 World Bank Group Country Opinion Survey 2019: Fiji IX. The Future Role of the World Bank in Fiji (continued) World Bank Should Collaborate More with… 25 World Bank Group Country Opinion Survey 2019: Fiji IX. The Future Role of the World Bank in Fiji (continued) Where the World Bank Should Focus its Resources 26 World Bank Group Country Opinion Survey 2019: Fiji X. Communication and Outreach When considering the World Bank’s future outreach with key constituencies, please see Appendix B (page 44) for all responses by stakeholder groups. Information Sources 27 World Bank Group Country Opinion Survey 2019: Fiji X. Communication and Outreach (continued) Preferred Information Sources 28 World Bank Group Country Opinion Survey 2019: Fiji X. Communication and Outreach (continued) Access to Information Policies Internet Access World Bank Website Usage 29 World Bank Group Country Opinion Survey 2019: Fiji X. Communication and Outreach (continued) Following the World Bank on Social Media Utilization of World Bank Digital Resources 30 World Bank Group Country Opinion Survey 2019: Fiji X. Communication and Outreach (continued) Evaluation of World Bank Digital Resources 31 World Bank Group Country Opinion Survey 2019: Fiji XI. Appendices A. Responses to All Questions across All Respondents...................... 33 B. Responses to All Questions by Stakeholder Groups ...................... 44 C. Responses to Select Questions by Collaboration with the World Bank .................................................................... 64 D. Indicator Questions as a Function of Exposure to the World Bank ........................................................................ 70 E. World Bank Country Opinion Survey FY19 – Fiji ........................... 71 FIJI 32 World Bank Group Country Opinion Survey 2019: Fiji Appendix A: Responses to All Questions across All Respondents (N=109) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Fiji 1. In general, would you say that efforts to address poverty and inequality in Percentage of Respondents Fiji are headed in ... ? (N=107) The right direction 67.3% The wrong direction 12.1% Not sure 20.6% 2. Listed below are a number of development priorities in Fiji. Please identify which of the following you consider the most important development priorities Percentage of Respondents in Fiji? (Choose no more than THREE) (Responses Combined; N=108) Education 29.6% Health 25.0% Public sector governance/reform (i.e., government effectiveness, public financial 23.1% management, public expenditure, fiscal system reform) Climate change (e.g., mitigation, adaptation) 23.1% Job creation/employment 22.2% Economic growth 20.4% Poverty reduction 19.4% Agriculture and rural development 16.7% Private sector development 13.9% Disaster risk management 13.9% Water and sanitation 13.0% Transport (e.g., roads, bridges, transportation) 10.2% Natural resource management (i.e., renewable energy) 8.3% Anti-corruption 8.3% Social protection (e.g., pensions, targeted social assistance) 7.4% Trade and exports 7.4% Crime and violence 6.5% Urban development 5.6% Equality of opportunity (i.e., social inclusion) 5.6% Gender equity (closing the gap between women and men, and boys and girls) 4.6% Energy 4.6% Financial markets 1.9% Information and communications technology 1.9% Global/regional integration 0.9% 33 World Bank Group Country Opinion Survey 2019: Fiji A. General Issues Facing Fiji (continued) 3. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Fiji?? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=107) Education and training that better ensure job opportunity 29.9% Better entrepreneurial opportunities (i.e., to start small and medium sized 28.0% businesses) Consistent economic growth 25.2% Better opportunity for the poor who live in rural areas 19.6% Greater voice and participation for citizens to help ensure greater accountability 18.7% Better employment opportunities for young people 18.7% Better quality public services 17.8% Better climate adaptation in vulnerable areas 14.0% Better employment opportunities for women 8.4% Better opportunity for the poor who live in urban areas 6.5% A growing middle class 4.7% More reliable social safety net 4.7% Other 2.8% B. Overall Attitudes toward the World Bank (1-Not familiar at all, 10-Extremely familiar) N DK Mean SD 1. How familiar are you with the work of the World Bank in Fiji? 105 n/a 4.93 2.25 (1-Not effective at all, 10-Very effective) N DK Mean SD 2. Overall, please rate your impression of the World Bank’s effectiveness 85 19 5.73 2.02 in Fiji.* (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 3. To what extent do you believe the World Bank’s staff is well prepared 79 26 6.04 2.09 to help Fiji solve its most complicated development challenges? 34 World Bank Group Country Opinion Survey 2019: Fiji B. Overall Attitudes toward the World Bank (continued) 4. When thinking about how the World Bank can have the most impact on development results in Fiji, in which sectors do you believe the World Bank should focus most of its resources (financial and knowledge services) in Fiji? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=106) Job creation/employment 28.3% Agriculture and rural development 26.4% Economic growth 23.6% Poverty reduction 21.7% Public sector governance/reform (i.e., government effectiveness, public financial 20.8% management, public expenditure, fiscal system reform) Health 19.8% Education 17.9% Climate change (e.g., mitigation, adaptation) 16.0% Private sector development 12.3% Natural resource management (i.e., renewable energy) 12.3% Transport (e.g., roads, bridges, transportation) 11.3% Water and sanitation 9.4% Disaster risk management 9.4% Anti-corruption 8.5% Trade and exports 7.5% Social protection (e.g., pensions, targeted social assistance) 6.6% Financial markets 5.7% Equality of opportunity (i.e., social inclusion) 5.7% Information and communications technology 5.7% Urban development 4.7% Energy 4.7% Crime and violence 3.8% Gender equity (closing the gap between women and men, and boys and girls) 2.8% Global/regional integration 0.9% 5. When thinking about the World Bank’s role, which activity do Percentage of Respondents (N=104) you believe is of greatest VALUE and which activity is of second Greatest 2nd Greatest greatest value in Fiji? Value Value Combined Financial resources 23.1% 19.0% 42.1% Building local skills and knowledge around World Bank supported 19.2% 15.2% 34.5% projects Policy advice, studies, analyses 19.2% 11.4% 30.7% Technical assistance 8.7% 18.1% 26.7% Implementation support 7.7% 13.3% 21.0% Data and statistics 8.7% 5.7% 14.4% Coordination of development partners 5.8% 8.6% 14.3% Bringing together different groups of stakeholders 4.8% 6.7% 11.5% Other 2.9% 1.9% 4.8% 35 World Bank Group Country Opinion Survey 2019: Fiji B. Overall Attitudes toward the World Bank Group (continued) 6. Which of the following do you identify as the World Bank’s greatest Percentage of Respondents WEAKNESSES in its work in Fiji? (Choose no more than TWO) (Responses Combined; N=105) World Bank’s processes too complex 22.9% Don’t know 19.0% Not collaborating enough with private sector 14.3% Not collaborating enough with civil society (including NGOs, CBOs, beneficiary 13.3% representatives) Not adequately sensitive to political/social realities in Fiji 12.4% Too influenced by developed countries 10.5% World Bank’s processes too slow 10.5% Inadequate number of World Bank staff members located in the country 9.5% Its advice and strategies do not lend themselves to practical problem solving 7.6% Not aligned with country priorities 5.7% Monetary policies not for the benefit of Fiji 4.8% Not sufficiently focused on results 4.8% The credibility of its knowledge/data 3.8% Not in it for the long term 3.8% Other 3.8% Arrogant in its approach 2.9% Staff too inaccessible 2.9% 7. To what extent do you believe that the World Bank’s work and support help Percentage of Respondents the poorest in Fiji? (Select only ONE response) (N=105) To a fully sufficient degree 4.8% To a somewhat sufficient degree 37.1% To a somewhat insufficient degree 18.1% To a very insufficient degree 11.4% Don't know 28.6% 8. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank collaborate with more in your Percentage of Respondents country? (Choose no more than TWO) (Responses Combined; N=98) NGOs/Community Based Organizations 38.8% Private sector 35.7% Project beneficiaries 26.5% Academia/universities/think tanks/research institutes 22.4% Youth groups 17.3% Regional organizations (e.g., Pacific Islands Forum, the Pacific Community (SPC)) 12.2% Other multilateral development banks (e.g., ADB) 11.2% UN organizations 7.1% Parliament 6.1% Media 6.1% Other 4.1% Don’t know 3.1% 36 World Bank Group Country Opinion Survey 2019: Fiji B. Overall Attitudes toward the World Bank (continued) To what extent do you agree with the following statements about the World Level of Agreement Bank’s work in Fiji? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 9. Overall the World Bank currently plays a relevant role in development in Fiji* 86 12 6.06 2.07 10. The World Bank’s work is aligned with what I consider the development 79 14 5.87 2.04 priorities for Fiji* To what extent is the World Bank an effective development partner in Fiji, in Mean Rating terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 11. Responsiveness to needs* 74 19 5.77 2.11 12. Flexibility (in terms of the institution’s products and services)* 72 21 5.19 2.08 13. Flexibility (in terms of changing country circumstances)* 73 19 5.42 1.97 14. Being inclusive* 73 19 6.19 2.16 15. Openness (sharing data and other information)* 82 11 6.63 2.16 16. Collaboration with the Government* 77 15 6.95 2.03 17. The speed in which it gets things accomplished on the ground* 68 24 5.44 2.07 18. Helping to bring discipline/effective supervision to implementation of 69 24 6.35 1.95 investment projects* 19. Collaboration with civil society* 67 25 5.25 2.15 20. Staff accessibility* 73 18 5.66 2.29 21. Collaboration with other development partners* 77 15 6.21 2.14 22. Collaboration with the private sector* 68 25 5.81 2.12 23. Straightforwardness and honesty* 69 22 6.57 2.28 24. Treating clients and stakeholders in Fiji with respect* 69 24 6.77 2.16 25. Being a long-term partner* 75 17 6.97 2.24 37 World Bank Group Country Opinion Survey 2019: Fiji C. World Bank’s Effectiveness and Results 1. In Fiji, to what extent do the World Bank’s financial resources, advice, and Mean Rating knowledge influence policy related to…? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 1. Gender (i.e., closing the gap between women and men, and boys and girls) 58 33 6.38 1.94 2. The impact of climate change 68 22 6.63 1.92 Effectiveness 2. How EFFECTIVE do you believe the World Bank is in terms of the work it does in the following areas of development in Fiji? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Social protection (e.g., pensions, targeted social assistance) 38 49 5.47 1.89 2. Gender equity (closing the gap between women and men, and boys and girls) 44 43 6.32 1.65 3. Private sector development 52 35 6.15 1.89 4. Public sector governance/reform (i.e., government effectiveness, public financial 58 30 6.69 2.04 management, public expenditure, fiscal system reform) 5. Urban development 39 49 6.44 2.09 6. Energy 40 47 6.60 2.05 7. Job creation/employment 39 48 5.92 2.28 8. Financial markets 47 39 6.57 2.28 9. Transport (e.g., roads, bridges, transportation) 46 41 6.83 2.13 10. Agriculture and rural development 43 44 6.14 2.12 11. Natural resource management (i.e., renewable energy) 42 45 6.57 1.95 12. Climate change (e.g., mitigation, adaptation) 55 33 6.80 1.79 13. Poverty reduction 48 37 6.42 2.08 14. Economic growth 54 33 6.83 2.01 15. Disaster risk management 49 39 6.78 2.14 16. Information and communications technology 44 43 6.36 2.29 (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 3. To what extent does the World Bank’s work help to achieve development results 74 16 6.23 2.06 in Fiji?* To what extent do you agree with the following statements about the World Bank in Fiji? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 4. The World Bank’s financial instruments (i.e., investment lending, Development 71 19 6.03 2.11 Policy Loan, Trust Funds, etc.) meet the needs of Fiji* 5. The World Bank meets Fiji’s needs for knowledge services (e.g., research, 72 17 6.46 1.94 analysis, data, technical assistance)* (1-Not effectively at all, 10-Very effectively) N DK Mean SD 6. How effectively does the World Bank help Fiji to mobilize finance for 56 34 5.80 2.05 development from private sector sources? 38 World Bank Group Country Opinion Survey 2019: Fiji D. The World Bank’s Knowledge Work and Activities In Fiji, to what extent do you believe that the World Bank’s knowledge work and Degree activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 1. Are timely 64 20 5.81 1.91 2. Include appropriate level of stakeholder involvement during preparation 61 23 6.05 2.15 3. Lead to practical solutions 64 20 5.94 2.07 4. Are accessible (well written and easy to understand) 68 15 6.25 2.02 5. Are source of relevant information on global good practices 64 20 6.69 1.93 6. Are adequately disseminated 65 18 6.06 2.22 7. Are translated enough into local language 49 35 5.35 2.44 8. Are adaptable to Fiji’s specific development challenges and country 62 22 6.19 2.14 circumstances* Overall Evaluations N DK Mean SD 9. Overall, how significant a contribution do you believe the World Bank’s knowledge work and activities make to development results in your country?* 68 20 6.18 2.04 (1-Not significant at all, 10-Very significant) 10. Overall, how would you rate the technical quality of the World Bank’s knowledge work and activities?* 71 18 6.75 1.90 (1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank effectively monitors and evaluates the projects and programs it 60 27 6.73 2.02 supports 2. The World Bank’s approvals and reviews are done in a timely fashion 60 26 5.93 2.07 3. The World Bank’s “Safeguard Policy” requirements are reasonable 53 33 6.49 2.12 4. The World Bank’s conditions on its lending are reasonable 54 32 6.28 1.90 5. The World Bank takes decisions quickly in Fiji* 55 30 5.95 1.99 6. Working with the World Bank increases Fiji’s institutional capacity 62 23 6.76 1.83 7. Where country systems (e.g., procurement, financial management, etc.) are 52 34 6.79 1.98 adequate, the World Bank makes appropriate use of them* 39 World Bank Group Country Opinion Survey 2019: Fiji F. The Future Role of the World Bank in Fiji 1. Which of the following SHOULD the World Bank do to make itself of greater Percentage of Respondents value in Fiji? (Choose no more than TWO) (Responses Combined; N=88) Increase the level of capacity development in the country 34.1% Leverage the private sector more (i.e., mobilize private sector development) 28.4% Provide more adequate data/knowledge/statistics/figures on Fiji’s economy 23.9% Offer more innovative knowledge services 18.2% Collaborate more effectively with Government clients (e.g., national, state, local) 17.0% Offer more innovative financial products 15.9% Reduce the complexity of obtaining World Bank financing 13.6% Collaborate more effectively with organizations such as bilaterals, multilaterals, 12.5% trust funds, UN agencies Improve the quality of its experts as related to Fiji’s specific challenges 9.1% Help to bring discipline/effective supervision to implementation of World Bank 8.0% projects Improve the competitiveness of its financing compared to markets (e.g., cost, 5.7% timeliness, other terms) Work faster 3.4% Other 2.3% G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Fiji? (Choose no more than TWO) (Responses Combined; N=88) Local newspapers 59.1% Internet 56.8% Social media (e.g., blogs, Facebook, Twitter, YouTube) 23.9% NGOs and think tanks 17.0% Local television 11.4% Other 8.0% Local radio 6.8% International newspapers 5.7% International radio 2.3% 2. How would you prefer to receive information from the World Bank? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=88) World Bank’s publications and other written materials 47.7% World Bank’s website 43.2% Media (e.g., articles, radio interviews) 35.2% Direct contact with the World Bank (i.e., face to face meetings/discussions) 28.4% Social media (e.g., blogs, Facebook, Twitter, YouTube) 22.7% Other 4.5% 3. Are you aware of the World Bank's Access to Information Policies under which the World Bank discloses any information in its possession that is not Percentage of Respondents on a list of exceptions? (N=87) Yes 17.2% No 82.8% 40 World Bank Group Country Opinion Survey 2019: Fiji G. Communication and Information Sharing (continued) Percentage of Respondents 4. Do you have reliable access to the Internet? (N=87) Yes 97.7% No 2.3% Percentage of Respondents 5. Have you used the World Bank (Pacific) website? (N=87) Yes 47.1% No 52.9% 6. Do you follow the World Bank on social media (e.g., Facebook, Twitter, Percentage of Respondents YouTube)? (N=85) Yes 18.8% No 81.2% 7. How frequently do you consult the World Bank’s website and/or social media channels (e.g., Facebook, Twitter, YouTube) for information/knowledge that you Percentage of Respondents can use in your work? (N=87) Weekly 5.7% Monthly 14.9% A few times a year 26.4% Rarely 25.3% Never 27.6% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 8. I find the World Bank’s websites easy to navigate 55 31 6.96 1.54 9. I find the information on the World Bank’s websites useful 51 30 7.31 1.76 10. The World Bank’s social media channels (e.g., Facebook, Twitter, YouTube) are 36 46 6.58 2.23 valuable sources of information about the institution 41 World Bank Group Country Opinion Survey 2019: Fiji H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Select only ONE response) (N=108) Employee of a Ministry, Ministerial Department or Implementation Agency 19.4% NGO/Community-Based Organization 13.9% Financial Sector/Private Bank 11.1% Private Sector Organization 10.2% Bilateral/Multilateral Agency 9.3% Independent Government Institution 8.3% Local Government Office or Staff 5.6% Faith-Based Group 5.6% Academia/Research Institute/Think Tank 4.6% Media 2.8% Youth Group 2.8% Office of Minister 1.9% PMU overseeing implementation of project/Consultant/Contractor working on 1.9% World Bank Group supported project/program Office of Parliamentarian .9% Private Foundation .9% Trade Union .9% 2. Please identify the primary specialization of your work. Percentage of Respondents (Select only ONE response) (N=107) Finance and markets 20.6% Generalist (specialized in multiple sectors) 11.2% Education 8.4% Urban, rural, and social development 8.4% Environment and natural resources 6.5% Social protection and labor 5.6% Trade and competitiveness 5.6% Governance 5.6% Other 5.6% Health, nutrition, and population 4.7% Gender 2.8% Transport and ICT 2.8% Fragility, conflict and violence 1.9% Public-private partnerships 1.9% Macroeconomics and fiscal management 1.9% Agriculture 1.9% Climate Change 1.9% Water 0.9% Energy and extractives 0.9% Jobs 0.9% 3. Currently, do you professionally collaborate/work with the World Bank in Percentage of Respondents your country? (N=107) Yes 43.9% No 56.1% 42 World Bank Group Country Opinion Survey 2019: Fiji H. Background Information (continued) 4. Which of the following describes most of your exposure to the World Bank Percentage of Respondents in Fiji? (Choose no more than TWO) (Responses Combined; N=100) Observer (i.e., follow in media, discuss in informal conversations, etc.) 42.0% Collaborate as part of my professional duties 32.0% Use World Bank website for information, data, research, etc. 31.0% Use World Bank reports/data 27.0% Engage in World Bank related/sponsored events/activities 22.0% Percentage of Respondents 5. What’s your gender? (N=107) Female 38.3% Male 61.7% Percentage of Respondents 6. What’s your age? (N=108) 25 and under 2.8% 26-35 22.2% 36-45 28.7% 46-55 29.6% 56 and above 16.7% 43 World Bank Group Country Opinion Survey 2019: Fiji Appendix B: Responses to All Questions by Stakeholder Groups1 Employee of a Ministry/PMU/Consultant on WB-supported project N=23  Local Government N=6  Bilateral/Multilateral Agency N=10  Private Sector N=11  Financial Sector/Private Bank N=12  Civil Society N=26  Independent Government Institution N=9  Academia N=5  Other N=6 A. General Issues Facing Fiji In general, would you say that efforts to address poverty and inequality in Fiji are headed in ... ? Employee of a Bilateral/ Financial Independent Ministry/PMU/ Local Multilateral Private Sector/ Civil Government Percentage of Respondents Consultant Government Agency Sector Private Bank Society Institution Academia Other The right direction 87.0% 83.3% 88.9% 63.6% 58.3% 34.6% 88.9% 60.0% 83.3% The wrong direction 16.7% 9.1% 8.3% 34.6% 20.0% Not sure 13.0% 11.1% 27.3% 33.3% 30.8% 11.1% 20.0% 16.7% 1All but one respondent indicated their current position (H1). For these analyses, the few respondents from the office of Minister, the office of Parliamentarian, and the media were combined into the “Other” category; the few respondents from PMUs/Consultants on WB-supported projects were combined with employees of ministries; and respondents from private foundations, trade unions, faith-based groups, and youth groups were combined with those from NGOs/CBOs into a “Civil Society” category. 44 World Bank Group Country Opinion Survey 2019: Fiji A. General Issues Facing Fiji (continued) Listed below are a number of development priorities in Fiji. Please identify which of the following you consider the most important development priorities in Fiji? (Choose no more than THREE) Employee of a Bilateral/ Financial Independent Percentage of Respondents Ministry/PMU/ Local Multilateral Private Sector/ Civil Government (Responses combined) Consultant Government Agency Sector Private Bank Society Institution Academia Other Job crea tion/empl oyment* 13.0% 0.0% 10.0% 18.2% 50.0% 38.5% 22.2% 0.0% 0.0% Hea l th 17.4% 16.7% 20.0% 45.5% 33.3% 26.9% 22.2% 40.0% 0.0% Fi na nci a l ma rkets 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% 11.1% 0.0% 0.0% Educa tion* 21.7% 33.3% 40.0% 45.5% 16.7% 26.9% 22.2% 100.0% 0.0% Publ i c s ector governa nce/reform 17.4% 0.0% 50.0% 9.1% 25.0% 26.9% 22.2% 0.0% 50.0% Gl oba l /regi ona l i ntegra tion 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% Soci a l protection 8.7% 0.0% 20.0% 0.0% 8.3% 11.5% 0.0% 0.0% 0.0% Gender equi ty 8.7% 0.0% 0.0% 0.0% 0.0% 3.8% 0.0% 20.0% 16.7% Pri va te s ector devel opment 13.0% 16.7% 30.0% 9.1% 16.7% 7.7% 22.2% 0.0% 16.7% Urba n devel opment* 4.3% 33.3% 0.0% 0.0% 0.0% 3.8% 0.0% 0.0% 33.3% Energy 4.3% 0.0% 10.0% 0.0% 25.0% 0.0% 0.0% 0.0% 0.0% Wa ter a nd s a ni tation 17.4% 33.3% 10.0% 9.1% 0.0% 19.2% 0.0% 20.0% 0.0% Di s a s ter ri s k ma na gement 13.0% 33.3% 10.0% 9.1% 8.3% 19.2% 0.0% 0.0% 33.3% Equa l i ty of opportuni ty 0.0% 16.7% 10.0% 0.0% 0.0% 11.5% 0.0% 0.0% 16.7% Informa tion a nd communi ca tions technol ogy 4.3% 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% Cri me a nd vi ol ence 4.3% 0.0% 0.0% 18.2% 16.7% 7.7% 0.0% 0.0% 0.0% Na tura l res ource ma na gement 13.0% 0.0% 10.0% 9.1% 0.0% 7.7% 0.0% 20.0% 16.7% Cl i ma te cha nge 39.1% 0.0% 10.0% 9.1% 8.3% 19.2% 33.3% 40.0% 50.0% Tra ns port 13.0% 50.0% 0.0% 18.2% 8.3% 7.7% 0.0% 0.0% 0.0% Agri cul ture a nd rura l devel opment 17.4% 16.7% 20.0% 0.0% 16.7% 15.4% 22.2% 20.0% 33.3% Tra de a nd exports 8.7% 0.0% 10.0% 0.0% 16.7% 0.0% 22.2% 0.0% 16.7% Poverty reduction 26.1% 0.0% 10.0% 27.3% 16.7% 23.1% 33.3% 0.0% 0.0% Anti -corruption 4.3% 0.0% 10.0% 18.2% 0.0% 15.4% 11.1% 0.0% 0.0% Economi c growth 30.4% 16.7% 20.0% 18.2% 16.7% 3.8% 44.4% 40.0% 16.7% *Significantly different between stakeholder groups 45 World Bank Group Country Opinion Survey 2019: Fiji A. General Issues Facing Fiji (continued) When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this woul d be achieved in Fiji? (Choose no more than TWO) Employee of a Bilateral/ Financial Independent Percentage of Respondents Ministry/PMU/ Local Multilateral Private Sector/ Civil Government (Responses combined) Consultant Government Agency Sector Private Bank Society Institution Academia Other A growi ng mi ddl e cl a s s 0.0% 0.0% 20.0% 9.1% 16.7% 0.0% 0.0% 0.0% 0.0% Educa tion a nd tra i ni ng tha t better ens ure 39.1% 16.7% 10.0% 45.5% 16.7% 32.0% 33.3% 40.0% 16.7% job opportuni ty Better opportuni ty for the poor who l i ve i n 21.7% 33.3% 20.0% 9.1% 16.7% 16.0% 44.4% 0.0% 16.7% rura l a rea s Better opportuni ty for the poor who l i ve i n 8.7% 0.0% 0.0% 9.1% 0.0% 8.0% 11.1% 20.0% 0.0% urba n a rea s Better cl i ma te a da ptation i n vul nera bl e 21.7% 33.3% 10.0% 0.0% 0.0% 12.0% 11.1% 20.0% 33.3% a rea s Better entrepreneuri a l opportuni ties 30.4% 16.7% 30.0% 36.4% 33.3% 20.0% 22.2% 20.0% 50.0% Cons i s tent economi c growth 34.8% 16.7% 30.0% 18.2% 50.0% 4.0% 33.3% 20.0% 33.3% More rel i a bl e s oci a l s a fety net 0.0% 0.0% 0.0% 9.1% 8.3% 8.0% 0.0% 20.0% 0.0% Grea ter voi ce a nd pa rtici pa tion for ci tizens 4.3% 0.0% 10.0% 27.3% 8.3% 48.0% 0.0% 20.0% 16.7% to hel p ens ure grea ter a ccountabi l i ty* Better qua l i ty publ i c s ervi ces 21.7% 50.0% 30.0% 18.2% 8.3% 4.0% 33.3% 20.0% 0.0% Better empl oyment opportuni ties for young 8.7% 16.7% 10.0% 9.1% 41.7% 36.0% 11.1% 0.0% 0.0% peopl e Better empl oyment opportuni ties for women 4.3% 16.7% 30.0% 9.1% 0.0% 4.0% 0.0% 20.0% 16.7% Other 4.3% 0.0% 0.0% 0.0% 0.0% 4.0% 0.0% 0.0% 16.7% *Significantly different between stakeholder groups 46 World Bank Group Country Opinion Survey 2019: Fiji B. Overall Attitudes toward the World Bank Employee of Bilateral/ Financial Independent Ministry/PMU/ Local Multilateral Sector/Private Government Consultant Government Agency Private Sector Bank Civil Society Institution Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean How familiar are you with the 22 6.00 6 6.17 10 5.10 11 4.55 12 5.08 24 3.75 9 6.00 5 3.80 6 4.00 work of the World Bank in Fiji?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Employee of Bilateral/ Financial Independent Ministry/PMU/ Local Multilateral Sector/Private Government Consultant Government Agency Private Sector Bank Civil Society Institution Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Overall, please rate your impression of the World Bank’s 22 6.64 6 6.83 8 6.38 10 4.70 10 6.00 15 4.53 6 6.50 4 4.25 4 4.50 effectiveness in Fiji.* (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups Employee of Bilateral/ Financial Independent Ministry/PMU/ Local Multilateral Sector/Private Government Consultant Government Agency Private Sector Bank Civil Society Institution Academia Other N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n To what extent do you believe the World Bank's staff is well prepared to help Fiji solve its 21 7.29 5 7.40 8 6.13 9 5.22 9 5.67 14 4.71 5 6.80 4 4.25 4 5.75 most complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 47 World Bank Group Country Opinion Survey 2019: Fiji B. Overall Attitudes toward the World Bank (continued) When thinking about how the World Bank can have the most impact on development results in Fiji, in which sectors do you believe the World Bank should focus most of its resources (financial and knowledge services) in Fiji? (Choose no more than THREE) Employee of a Bilateral/ Financial Independent Percentage of Respondents Ministry/PMU/ Local Multilateral Private Sector/ Civil Government (Responses combined) Consultant Government Agency Sector Private Bank Society Institution Academia Other Gender equi ty 4.3% 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% 0.0% Urba n devel opment* 4.3% 16.7% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% 33.3% Energy 4.3% 0.0% 10.0% 18.2% 8.3% 0.0% 0.0% 0.0% 0.0% Wa ter a nd s a ni tation 13.0% 16.7% 10.0% 18.2% 0.0% 4.2% 0.0% 20.0% 16.7% Job crea tion/empl oyment 13.0% 33.3% 20.0% 18.2% 41.7% 45.8% 44.4% 0.0% 16.7% Hea l th 13.0% 33.3% 30.0% 9.1% 33.3% 20.8% 11.1% 40.0% 0.0% Fi na nci a l ma rkets 4.3% 0.0% 0.0% 0.0% 25.0% 0.0% 11.1% 20.0% 0.0% Publ i c s ector governa nce/reform 26.1% 33.3% 10.0% 0.0% 25.0% 25.0% 22.2% 0.0% 33.3% Soci a l protection 4.3% 0.0% 20.0% 0.0% 0.0% 8.3% 22.2% 0.0% 0.0% Pri va te s ector devel opment 13.0% 0.0% 0.0% 18.2% 25.0% 0.0% 33.3% 0.0% 33.3% Educa tion 17.4% 0.0% 10.0% 36.4% 8.3% 25.0% 0.0% 60.0% 0.0% Gl oba l /regi ona l i ntegra tion 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% Tra de a nd exports 4.3% 0.0% 10.0% 9.1% 0.0% 8.3% 22.2% 0.0% 16.7% Anti-corruption 4.3% 0.0% 0.0% 9.1% 8.3% 20.8% 11.1% 0.0% 0.0% Economi c growth 21.7% 0.0% 40.0% 18.2% 33.3% 16.7% 22.2% 40.0% 33.3% Di s a s ter ri s k ma na gement 8.7% 0.0% 10.0% 9.1% 0.0% 8.3% 22.2% 20.0% 16.7% Equa l i ty of opportuni ty 4.3% 16.7% 10.0% 0.0% 8.3% 4.2% 0.0% 0.0% 16.7% Informa tion a nd communi ca tions technol ogy 13.0% 16.7% 20.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Tra ns port 13.0% 16.7% 20.0% 36.4% 0.0% 8.3% 0.0% 0.0% 0.0% Cl i ma te cha nge 17.4% 33.3% 20.0% 18.2% 0.0% 12.5% 11.1% 40.0% 16.7% Agri cul ture a nd rura l devel opment 26.1% 16.7% 10.0% 27.3% 25.0% 25.0% 33.3% 40.0% 50.0% Cri me a nd vi ol ence 4.3% 0.0% 0.0% 0.0% 16.7% 4.2% 0.0% 0.0% 0.0% Na tura l res ource ma na gement 30.4% 16.7% 0.0% 9.1% 0.0% 16.7% 0.0% 0.0% 0.0% Poverty reduction 21.7% 0.0% 40.0% 18.2% 25.0% 25.0% 33.3% 0.0% 0.0% *Significantly different between stakeholder groups 48 World Bank Group Country Opinion Survey 2019: Fiji B. Overall Attitudes toward the World Bank (continued) When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Fiji? Employee of a Bilateral/ Financial Independent Greatest Value Ministry/PMU/ Local Multilateral Private Sector/ Civil Government Percentage of Respondents Consultant Government Agency Sector Private Bank Society Institution Academia Other Bri ngi ng together di fferent groups of 13.0% 0.0% 0.0% 20.0% 0.0% 0.0% 0.0% 0.0% 0.0% s takehol ders Bui l di ng l oca l s ki l l s a nd knowl edge a round 13.0% 50.0% 10.0% 30.0% 8.3% 21.7% 12.5% 20.0% 33.3% Worl d Ba nk s upported projects Techni ca l a s s i s tance 17.4% 0.0% 0.0% 0.0% 16.7% 4.3% 25.0% 0.0% 0.0% Pol i cy a dvi ce, s tudi es , a na l ys es 17.4% 16.7% 20.0% 20.0% 25.0% 26.1% 0.0% 0.0% 16.7% Fi na nci a l res ources 13.0% 33.3% 10.0% 30.0% 33.3% 17.4% 37.5% 40.0% 33.3% Da ta a nd s tatis tics * 0.0% 0.0% 30.0% 0.0% 8.3% 13.0% 0.0% 40.0% 0.0% Impl ementation s upport 13.0% 0.0% 30.0% 0.0% 0.0% 4.3% 12.5% 0.0% 0.0% Coordi na tion of devel opment pa rtners 13.0% 0.0% 0.0% 0.0% 8.3% 4.3% 12.5% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 8.7% 0.0% 0.0% 16.7% Employee of a Bilateral/ Financial Independent 2nd Greatest Value Ministry/PMU/ Local Multilateral Private Sector/ Civil Government Percentage of Respondents Consultant Government Agency Sector Private Bank Society Institution Academia Other Bri ngi ng together di fferent groups of 0.0% 0.0% 0.0% 0.0% 8.3% 13.0% 22.2% 0.0% 16.7% s takehol ders Bui l di ng l oca l s ki l l s a nd knowl edge a round 30.4% 0.0% 20.0% 10.0% 8.3% 4.3% 33.3% 20.0% 0.0% Worl d Ba nk s upported projects Techni ca l a s s i s tance 13.0% 16.7% 30.0% 50.0% 16.7% 4.3% 22.2% 20.0% 16.7% Pol i cy a dvi ce, s tudi es , a na l ys es 13.0% 0.0% 30.0% 0.0% 16.7% 4.3% 11.1% 20.0% 16.7% Fi na nci a l res ources * 13.0% 66.7% 0.0% 20.0% 8.3% 30.4% 0.0% 0.0% 33.3% Da ta a nd s tatis tics 8.7% 0.0% 0.0% 0.0% 0.0% 13.0% 0.0% 0.0% 16.7% Impl ementation s upport 17.4% 0.0% 20.0% 20.0% 16.7% 13.0% 11.1% 0.0% 0.0% Coordi na tion of devel opment pa rtners 4.3% 16.7% 0.0% 0.0% 16.7% 13.0% 0.0% 40.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 8.3% 4.3% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 49 World Bank Group Country Opinion Survey 2019: Fiji B. Overall Attitudes toward the World Bank (continued) Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Fiji? (Choose no more than TWO) Employee of a Bilateral/ Financial Independent Percentage of Respondents Ministry/PMU/ Local Multilateral Private Sector/ Civil Government (Responses combined) Consultant Government Agency Sector Private Bank Society Institution Academia Other Not col l a bora ting enough wi th ci vi l s oci ety 4.3% 16.7% 10.0% 0.0% 0.0% 33.3% 11.1% 20.0% 16.7% Arroga nt i n i ts a pproa ch 0.0% 0.0% 10.0% 0.0% 0.0% 4.2% 0.0% 20.0% 0.0% Ina dequa te number of Worl d Ba nk s taff 17.4% 16.7% 10.0% 0.0% 9.1% 0.0% 22.2% 0.0% 16.7% members l oca ted i n the country The credi bi l i ty of i ts knowl edge/da ta 0.0% 16.7% 0.0% 0.0% 0.0% 8.3% 0.0% 20.0% 0.0% Staff too i na cces s i bl e 8.7% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% Not col l a bora ting enough wi th pri va te 8.7% 0.0% 10.0% 60.0% 18.2% 8.3% 0.0% 20.0% 16.7% s ector* Not a l i gned wi th country pri ori ties 0.0% 0.0% 0.0% 0.0% 18.2% 12.5% 11.1% 0.0% 0.0% Not a dequa tel y s ens i tive to pol i tica l /s oci a l 17.4% 0.0% 20.0% 10.0% 9.1% 12.5% 0.0% 20.0% 0.0% rea l i ties i n Fi ji Too i nfl uenced by devel oped countri es 21.7% 0.0% 10.0% 0.0% 18.2% 4.2% 11.1% 0.0% 0.0% Worl d Ba nk’s proces s es too s l ow 17.4% 0.0% 20.0% 0.0% 9.1% 8.3% 11.1% 20.0% 0.0% Worl d Ba nk’s proces s es too compl ex 21.7% 16.7% 30.0% 40.0% 18.2% 20.8% 0.0% 60.0% 16.7% Monetary pol i ci es not for the benefi t of Fi ji 0.0% 0.0% 0.0% 10.0% 0.0% 12.5% 11.1% 0.0% 0.0% Not s uffi ci ently focus ed on res ul ts 8.7% 16.7% 10.0% 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% Not i n i t for the l ong term 8.7% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 20.0% 0.0% Its a dvi ce a nd s tra tegi es do not l end 13.0% 0.0% 20.0% 0.0% 18.2% 4.2% 0.0% 0.0% 0.0% thems el ves to pra ctica l probl em s ol vi ng Other* 0.0% 16.7% 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% 33.3% Don’t know 13.0% 16.7% 20.0% 10.0% 18.2% 25.0% 44.4% 0.0% 16.7% *Significantly different between stakeholder groups 50 World Bank Group Country Opinion Survey 2019: Fiji B. Overall Attitudes toward the World Bank (continued) To what extent do you believe that the World Bank’s work and support help the poorest in Fiji? (Select only ONE response) Employee of a Bilateral/ Financial Independent Ministry/PMU/ Local Multilateral Private Sector/ Civil Government Percentage of Respondents Consultant Government Agency Sector Private Bank Society Institution Academia Other To a fully sufficient degree 4.3% 25.0% 20.0% 16.7% To a somewhat sufficient degree 56.5% 66.7% 40.0% 10.0% 33.3% 29.2% 37.5% 40.0% 16.7% To a somewhat insufficient degree 13.0% 10.0% 40.0% 33.3% 20.8% 33.3% To a very insufficient degree 4.3% 10.0% 10.0% 16.7% 8.3% 12.5% 40.0% 16.7% Don't know 21.7% 33.3% 40.0% 40.0% 16.7% 41.7% 25.0% 16.7% In addition to the regular relations with the national government, which TWO of the following groups should the World Bank collaborate with more in your country? (Choose no more than TWO) Employee of a Bilateral/ Financial Independent Percentage of Respondents Ministry/PMU/ Local Multilateral Private Sector/ Civil Government (Responses combined) Consultant Government Agency Sector Private Bank Society Institution Academia Other Project benefi ci a ri es 27.3% 20.0% 30.0% 62.5% 18.2% 18.2% 50.0% 0.0% 16.7% Aca demi a /uni vers i ties /thi nk tanks /res ea rch 27.3% 40.0% 0.0% 12.5% 18.2% 22.7% 12.5% 100.0% 0.0% i ns titutes * Youth groups 13.6% 20.0% 0.0% 0.0% 27.3% 31.8% 12.5% 20.0% 0.0% Pri va te s ector* 36.4% 20.0% 20.0% 100.0% 54.5% 18.2% 37.5% 0.0% 50.0% NGOs /Communi ty-Ba s ed Orga ni za tions * 22.7% 20.0% 50.0% 12.5% 18.2% 77.3% 25.0% 60.0% 16.7% Pa rl i a ment 13.6% 0.0% 0.0% 0.0% 9.1% 4.5% 0.0% 0.0% 16.7% Medi a * 4.5% 0.0% 0.0% 0.0% 18.2% 0.0% 0.0% 0.0% 50.0% Regi ona l orga ni za tions 13.6% 20.0% 20.0% 12.5% 18.2% 4.5% 12.5% 20.0% 0.0% UN orga ni za tions 18.2% 0.0% 20.0% 0.0% 0.0% 0.0% 12.5% 0.0% 0.0% Other mul til a tera l devel opment ba nks 9.1% 20.0% 20.0% 0.0% 9.1% 9.1% 25.0% 0.0% 16.7% Other 4.5% 0.0% 0.0% 0.0% 9.1% 4.5% 0.0% 0.0% 16.7% Don’t know* 0.0% 20.0% 20.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 51 World Bank Group Country Opinion Survey 2019: Fiji B. Overall Attitudes toward the World Bank (continued) To what extent do you agree with the following statements about the World Bank’s work in Fiji? (1-Strongly disagree, 10-Strongly agree) Employee of Bilateral/ Financial Independent Ministry/PMU/ Local Multilateral Sector/Private Government Consultant Government Agency Private Sector Bank Civil Society Institution Academia Other N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n Overall the World Bank currently plays a relevant role in 22 6.68 5 6.40 9 6.89 8 5.25 10 5.20 16 5.25 6 7.50 5 4.60 4 6.25 development in Fiji The World Bank’s work is aligned with what I consider the 21 6.57 5 6.60 9 6.56 7 4.71 10 5.10 14 5.29 5 7.60 3 4.33 4 6.00 development priorities for Fiji* *Significantly different between stakeholder groups 52 World Bank Group Country Opinion Survey 2019: Fiji B. Overall Attitudes toward the World Bank (continued) To what extent is the World Bank an effective development partner in Fiji, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Employee of Bilateral/ Financial Independent Ministry/PMU/ Local Multilateral Sector/Private Government Consultant Government Agency Private Sector Bank Civil Society Institution Academia Other N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n Responsiveness to needs* 19 7.00 4 7.00 8 6.63 6 4.83 8 4.75 14 4.57 6 6.67 5 3.80 3 6.00 Flexibility (in terms of the institution’s products and 21 6.10 4 7.25 7 5.14 6 4.67 8 4.38 13 4.62 4 4.75 5 3.40 3 5.33 services) Flexibility (in terms of changing 21 6.14 4 7.25 7 5.57 6 4.83 8 4.50 13 4.77 5 6.20 5 4.00 3 5.67 country circumstances) Being inclusive* 19 7.32 4 7.50 9 7.11 6 4.50 8 5.13 12 5.08 6 7.00 5 4.40 3 5.33 Openness (sharing data and 21 7.10 4 7.50 9 6.56 7 5.57 9 5.33 16 6.44 6 7.50 5 7.40 4 6.00 other information) Collaboration with the 19 7.32 4 8.00 7 7.29 7 5.71 8 5.50 16 6.75 6 8.33 5 7.20 4 6.25 Government The speed in which it gets things 18 6.56 4 7.00 6 5.00 6 5.00 8 4.38 11 4.73 6 6.17 5 4.20 3 6.00 accomplished on the ground* Helping to bring discipline/effective supervision 21 7.05 4 7.00 6 6.33 6 5.67 6 5.33 12 5.25 5 7.20 5 6.00 3 6.33 to implementation of investment projects Collaboration with civil society* 17 6.76 4 7.00 5 5.20 6 5.17 7 5.14 15 3.20 4 5.75 5 4.60 3 5.33 Staff accessibility* 20 7.10 4 7.00 7 5.14 7 5.43 8 5.50 14 4.36 5 6.80 5 3.20 3 4.67 Collaboration with other 21 7.24 4 7.25 9 6.78 7 5.71 8 5.62 14 4.79 5 6.60 5 4.80 3 5.67 development partners* Collaboration with the private 18 7.06 3 7.67 6 6.33 7 4.86 8 4.50 12 5.33 4 6.00 5 4.00 4 4.75 sector* Straightforwardness and 18 8.06 4 8.00 7 6.43 6 5.83 7 5.57 13 5.08 5 7.20 5 5.00 3 6.67 honesty* Treating clients and stakeholders 17 8.29 4 8.00 7 6.43 7 6.14 8 6.38 11 5.55 6 7.00 5 4.40 3 6.67 in Fiji with respect* Being a long-term partner* 19 8.37 4 8.25 8 7.13 7 5.86 9 5.11 13 5.62 6 8.83 5 6.60 3 6.00 *Significantly different between stakeholder groups 53 World Bank Group Country Opinion Survey 2019: Fiji C. World Bank’s Effectiveness and Results In Fiji, to what extent do the World Bank’s financial resources, advice, and knowledge influence policy related to… ? (1-To no degree at all, 10-To a very significant degree) Employee of Bilateral/ Financial Independent Ministry/PMU/ Local Multilateral Sector/Private Government Consultant Government Agency Private Sector Bank Civil Society Institution Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Gender 16 6.88 3 7.33 2 7.50 6 6.00 5 6.40 11 5.36 6 7.00 4 6.00 4 5.00 The impact of climate change* 18 7.61 3 7.33 5 7.40 7 5.43 7 6.43 12 5.83 6 6.67 5 6.60 4 4.75 *Significantly different between stakeholder groups 54 World Bank Group Country Opinion Survey 2019: Fiji C. World Bank’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank is in terms of the work it does in the following areas of development in Fiji? (1-Not effective at all, 10-Very effective) Employee of Bilateral/ Financial Independent Ministry/PMU/ Local Multilateral Sector/Private Government Consultant Government Agency Private Sector Bank Civil Society Institution Academia Other N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n Social protection 6 6.50 2 8.00 5 6.00 4 4.50 6 4.33 9 4.89 3 5.67 1 5.00 1 5.00 Gender equity 12 7.25 2 8.00 2 6.00 5 5.20 3 6.00 9 5.44 4 7.00 3 5.00 3 6.33 Private sector development* 13 6.92 2 8.50 3 7.00 7 5.14 7 4.43 9 5.78 4 8.00 3 6.33 3 4.67 Public sector governance/reform* 18 7.28 3 7.67 5 5.80 5 6.00 6 4.67 9 5.78 5 8.40 3 8.00 3 6.33 Urban development* 10 6.80 2 8.50 3 5.67 4 4.50 3 4.33 8 6.38 4 8.00 2 8.00 2 4.50 Energy 9 7.44 2 8.50 3 6.67 5 6.20 4 5.25 8 5.38 3 7.00 3 7.67 2 6.00 Job creation/employment 9 5.78 2 9.50 2 6.00 5 4.80 4 4.50 8 5.88 4 7.25 2 7.00 2 6.00 Financial markets 11 7.64 2 9.00 2 7.50 5 5.60 7 4.43 9 6.11 5 6.80 3 7.00 2 6.50 Transport* 12 7.58 2 9.00 4 7.75 3 4.67 4 4.50 10 6.10 5 8.00 2 6.00 3 6.33 Agriculture and rural 10 6.90 2 8.50 1 6.00 5 5.60 5 4.80 10 5.60 4 7.00 3 7.67 3 4.33 development Natural resource management 12 7.42 2 9.00 2 7.00 5 5.40 5 5.20 7 5.86 3 7.33 3 7.00 2 5.50 Climate change 16 7.69 3 7.67 5 6.60 5 6.00 5 6.20 11 5.73 4 7.00 3 7.33 2 5.50 Poverty reduction 13 7.46 2 8.50 3 6.33 5 5.40 4 4.25 11 5.73 4 7.25 3 7.67 2 6.00 Economic growth* 16 7.75 2 9.00 4 7.75 7 6.00 5 4.40 10 6.10 5 8.00 2 5.50 2 5.50 Disaster risk management 13 7.38 2 9.00 5 7.60 6 6.17 3 6.00 12 5.58 3 7.33 2 7.50 2 5.50 Information and 10 6.80 2 9.00 5 6.80 5 5.20 4 4.50 9 6.22 3 6.00 3 8.33 2 3.50 communications technology *Significantly different between stakeholder groups 55 World Bank Group Country Opinion Survey 2019: Fiji C. World Bank’s Effectiveness and Results (continued) Employee of Bilateral/ Financial Independent Ministry/PMU/ Local Multilateral Sector/Private Government Consultant Government Agency Private Sector Bank Civil Society Institution Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean To what extent does the World Bank’s work help to achieve 19 6.84 4 7.25 6 6.00 6 6.00 9 4.67 14 6.00 7 7.29 5 5.80 3 4.67 development results in Fiji? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank in Fiji? (1-Strongly disagree, 10-Strongly agree) Employee of Bilateral/ Financial Independent Ministry/PMU/ Local Multilateral Sector/Private Government Consultant Government Agency Private Sector Bank Civil Society Institution Academia Other N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n The World Bank's financial 21 6.29 3 7.67 5 6.20 6 5.33 7 5.43 13 5.38 7 6.57 5 6.20 3 5.00 instruments meet the needs of Fiji The World Bank meets Fiji’s 20 6.60 4 7.00 6 7.50 6 6.67 9 5.33 12 6.17 6 7.50 5 5.00 3 6.00 needs for knowledge services Employee of Bilateral/ Financial Independent Ministry/PMU/ Local Multilateral Sector/Private Government Consultant Government Agency Private Sector Bank Civil Society Institution Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean How effectively does the World Bank help Fiji to mobilize finance 17 6.18 3 7.67 4 6.25 6 6.00 8 4.88 8 4.63 4 6.25 3 6.33 2 3.50 for development from private sector sources? (1-Not effectively at all, 10-Very effectively) 56 World Bank Group Country Opinion Survey 2019: Fiji D. The World Bank’s Knowledge Work and Activities In Fiji, to what extent do you believe that the World Bank’s knowledge work and activities : (1-To no degree at all, 10-To a very significant degree) Employee of Bilateral/ Financial Independent Ministry/PMU/ Local Multilateral Sector/Private Government Consultant Government Agency Private Sector Bank Civil Society Institution Academia Other N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n Are timely* 19 6.47 3 8.00 7 6.00 6 5.67 7 4.57 10 4.10 5 7.40 4 4.75 2 5.50 Include appropriate level of stakeholder involvement during 21 6.90 3 8.00 5 6.20 6 5.83 7 4.57 9 4.22 4 7.50 4 4.75 1 5.00 preparation* Lead to practical solutions* 20 6.80 3 8.00 6 6.17 6 5.67 6 4.67 9 5.00 5 6.40 5 4.40 3 4.67 Are accessible 21 6.86 3 6.67 7 6.57 6 5.67 7 5.43 11 5.36 4 7.50 5 4.60 3 7.00 Are source of relevant information on global good 19 7.74 3 6.67 6 6.67 6 5.83 7 5.43 10 6.10 4 7.75 5 5.00 3 7.00 practices* Are adequately disseminated 19 6.95 3 6.33 7 6.00 5 6.00 7 5.00 11 5.18 4 7.25 5 4.40 3 6.00 Are translated enough into local 15 6.20 3 7.33 4 5.75 4 5.00 4 6.00 9 3.00 3 7.33 4 3.50 2 6.00 language* Are adaptable to Fiji’s specific development challenges and 18 6.56 4 8.25 6 6.50 5 6.00 5 5.20 10 4.80 5 7.80 5 4.20 3 6.67 country circumstances* *Significantly different between stakeholder groups 57 World Bank Group Country Opinion Survey 2019: Fiji D. The World Bank’s Knowledge Work and Activities (continued) Employee of Bilateral/ Financial Independent Ministry/PMU/ Local Multilateral Sector/Private Government Consultant Government Agency Private Sector Bank Civil Society Institution Academia Other N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n Overall, how significant a contribution do you believe the World Bank’s knowledge work 17 6.82 4 7.50 7 5.86 6 6.00 9 4.33 12 6.25 4 8.25 5 5.80 3 4.33 and activities make to development results in your country?* Overall, how would you rate the technical quality of the World 19 7.47 3 8.33 7 6.43 6 6.50 8 5.00 14 6.36 4 8.00 5 5.80 4 7.00 Bank's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholder groups 58 World Bank Group Country Opinion Survey 2019: Fiji E. Working with the World Bank To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Employee of Bilateral/ Financial Independent Ministry/PMU/ Local Multilateral Sector/Private Government Consultant Government Agency Private Sector Bank Civil Society Institution Academia Other N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n The World Bank effectively monitors and evaluates the 17 7.59 4 7.75 4 6.25 6 6.17 5 5.80 10 6.00 5 7.80 5 4.80 3 6.67 projects and programs it supports The World Bank’s approvals and reviews are done in a timely 17 7.00 3 6.33 5 5.20 6 5.50 5 5.00 11 5.09 4 6.50 5 4.40 3 6.67 fashion The World Bank’s “Safeguard Policy” requirements are 16 7.37 4 8.00 3 7.00 5 5.00 5 5.80 11 5.55 3 7.33 3 4.67 2 6.00 reasonable The World Bank’s conditions on 14 7.14 3 7.33 4 6.25 6 5.33 5 5.60 10 5.50 4 7.25 5 5.40 2 5.50 its lending are reasonable The World Bank takes decisions 16 6.88 4 7.00 5 5.20 6 5.67 5 5.00 9 5.22 3 6.67 4 4.00 2 6.00 quickly in Fiji Working with the World Bank increases Fiji’s institutional 17 8.00 2 6.50 6 6.50 6 6.33 6 5.50 11 6.18 4 7.75 5 5.40 4 6.50 capacity* Where country systems are adequate, the World Bank makes 15 7.60 4 8.25 2 7.50 5 6.40 5 5.80 10 6.60 3 6.67 5 4.60 2 5.50 appropriate use of them *Significantly different between stakeholder groups 59 World Bank Group Country Opinion Survey 2019: Fiji F. The Future Role of the World Bank in Fiji Which of the following SHOULD the World Bank do to make itself of greater value in Fiji? (Choose no more than TWO) Employee of a Bilateral/ Financial Independent Percentage of Respondents Ministry/PMU/ Local Multilateral Private Sector/ Civil Government (Responses combined) Consultant Government Agency Sector Private Bank Society Institution Academia Other Improve the qua l i ty of i ts experts a s rel a ted 0.0% 25.0% 0.0% 14.3% 0.0% 25.0% 0.0% 20.0% 0.0% to Fi ji ’s s peci fi c cha l l enges Offer more i nnova tive fi na nci a l products 10.0% 25.0% 11.1% 28.6% 22.2% 15.0% 28.6% 0.0% 0.0% Offer more i nnova tive knowl edge s ervi ces 10.0% 0.0% 11.1% 14.3% 33.3% 25.0% 28.6% 20.0% 16.7% Reduce the compl exi ty of obtai ni ng Worl d 20.0% 25.0% 0.0% 0.0% 22.2% 10.0% 0.0% 40.0% 16.7% Ba nk fi na nci ng Col l a bora te more effectivel y wi th 40.0% 0.0% 11.1% 0.0% 11.1% 0.0% 28.6% 40.0% 16.7% Government cl i ents * Levera ge the pri va te s ector more 25.0% 25.0% 22.2% 71.4% 44.4% 10.0% 42.9% 0.0% 50.0% Work fa s ter 0.0% 25.0% 11.1% 0.0% 0.0% 5.0% 0.0% 0.0% 0.0% Hel p to bri ng di s ci pl i ne/effective s upervi s i on to i mpl ementation of Worl d 0.0% 0.0% 22.2% 0.0% 11.1% 10.0% 0.0% 20.0% 16.7% Ba nk projects Col l a bora te more effectivel y wi th orga ni za tions s uch a s bi l a tera l s , 20.0% 25.0% 33.3% 0.0% 11.1% 10.0% 0.0% 0.0% 0.0% mul til a tera l s , trus t funds , UN a genci es Provi de more a dequa te da ta/knowl edge/ 25.0% 25.0% 11.1% 14.3% 22.2% 45.0% 14.3% 20.0% 0.0% s tatis tics /fi gures on Fi ji ’s economy Improve the competitivenes s of i ts fi na nci ng 5.0% 0.0% 11.1% 0.0% 0.0% 5.0% 0.0% 0.0% 33.3% compa red to ma rkets Increa s e the l evel of ca pa ci ty devel opment 45.0% 25.0% 33.3% 28.6% 22.2% 30.0% 42.9% 40.0% 33.3% i n the country Other 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 60 World Bank Group Country Opinion Survey 2019: Fiji G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Fiji? (Choose no more than TWO) Employee of a Bilateral/ Financial Independent Percentage of Respondents Ministry/PMU/ Local Multilateral Private Sector/ Civil Government (Responses combined) Consultant Government Agency Sector Private Bank Society Institution Academia Other Loca l ra di o 0.0% 25.0% 0.0% 0.0% 11.1% 15.0% 0.0% 0.0% 16.7% Interna ti ona l ra di o 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% 0.0% 20.0% 0.0% Soci a l medi a 25.0% 50.0% 0.0% 42.9% 22.2% 40.0% 14.3% 0.0% 0.0% Interna ti ona l news pa pers 10.0% 0.0% 11.1% 0.0% 0.0% 5.0% 14.3% 0.0% 0.0% Loca l tel evi s i on 15.0% 0.0% 0.0% 14.3% 0.0% 15.0% 14.3% 20.0% 16.7% Internet 75.0% 50.0% 33.3% 57.1% 55.6% 35.0% 71.4% 60.0% 83.3% NGOs a nd thi nk ta nks 5.0% 0.0% 33.3% 14.3% 11.1% 30.0% 14.3% 20.0% 16.7% Loca l news pa pers 60.0% 50.0% 66.7% 57.1% 77.8% 45.0% 71.4% 80.0% 50.0% Other 10.0% 0.0% 22.2% 14.3% 0.0% 0.0% 0.0% 0.0% 16.7% How would you prefer to receive information from the World Bank? (Choose no more than TWO) Employee of a Bilateral/ Financial Independent Percentage of Respondents Ministry/PMU/ Local Multilateral Private Sector/ Civil Government (Responses combined) Consultant Government Agency Sector Private Bank Society Institution Academia Other Worl d Ba nk’s publ i ca ti ons a nd other wri tten 55.0% 25.0% 44.4% 42.9% 44.4% 40.0% 57.1% 60.0% 50.0% ma teri a l s Medi a 10.0% 25.0% 22.2% 42.9% 55.6% 55.0% 14.3% 60.0% 50.0% Di rect conta ct wi th the Worl d Ba nk 35.0% 25.0% 33.3% 28.6% 33.3% 15.0% 42.9% 20.0% 33.3% Soci a l medi a 30.0% 25.0% 22.2% 14.3% 22.2% 25.0% 28.6% 0.0% 16.7% Worl d Ba nk’s webs i te* 60.0% 75.0% 55.6% 42.9% 11.1% 50.0% 0.0% 40.0% 16.7% Other 5.0% 0.0% 0.0% 0.0% 0.0% 5.0% 14.3% 20.0% 0.0% *Significantly different between stakeholder groups Are you aware of the World Bank's Access to Information Policies under which the World Bank discloses any information in its possession that is not on a list of exceptions? Employee of a Bilateral/ Financial Independent Ministry/PMU/ Local Multilateral Private Sector/ Civil Government Percentage of Respondents Consultant Government Agency Sector Private Bank Society Institution Academia Other Yes 25.0% 25.0% 11.1% 42.9% 5.0% 28.6% 16.7% No 75.0% 75.0% 88.9% 57.1% 100.0% 95.0% 71.4% 100.0% 83.3% 61 World Bank Group Country Opinion Survey 2019: Fiji G. Communication and Information Sharing (continued) Do you have reliable access to the Internet? Employee of a Bilateral/ Financial Independent Ministry/PMU/ Local Multilateral Private Sector/ Civil Government Percentage of Respondents Consultant Government Agency Sector Private Bank Society Institution Academia Other Yes 90.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% No 10.0% Have you used the World Bank (Pacific) website? Employee of a Bilateral/ Financial Independent Ministry/PMU/ Local Multilateral Private Sector/ Civil Government Percentage of Respondents Consultant Government Agency Sector Private Bank Society Institution Academia Other Yes 50.0% 75.0% 55.6% 57.1% 55.6% 36.8% 28.6% 40.0% 33.3% No 50.0% 25.0% 44.4% 42.9% 44.4% 63.2% 71.4% 60.0% 66.7% Do you follow the World Bank on social media (e.g., Facebook, Twitter, YouTube)? Financial Employee of a Bilateral/ Sector/ Independent Ministry/PMU/ Local Multilateral Private Private Civil Government Percentage of Respondents Consultant Government Agency Sector Bank Society Institution Academia Other Yes 21.1% 33.3% 11.1% 28.6% 11.1% 21.1% 14.3% 16.7% No 78.9% 66.7% 88.9% 71.4% 88.9% 78.9% 85.7% 100.0% 83.3% How frequently do you consult the World Bank’s website and/or social media channels (e.g., Facebook, Twitter, YouTube) for in formation/knowledge that you can use in your work? Employee of a Bilateral/ Financial Independent Ministry/PMU/ Local Multilateral Private Sector/ Civil Government Percentage of Respondents Consultant Government Agency Sector Private Bank Society Institution Academia Other Weekl y 15.0% 5.0% Monthl y 10.0% 22.2% 28.6% 11.1% 10.0% 16.7% 40.0% 16.7% A few ti mes a yea r 30.0% 25.0% 33.3% 28.6% 22.2% 25.0% 33.3% 33.3% Ra rel y 40.0% 50.0% 33.3% 22.2% 15.0% 33.3% 20.0% 16.7% Never 5.0% 25.0% 11.1% 42.9% 44.4% 45.0% 16.7% 40.0% 33.3% 62 World Bank Group Country Opinion Survey 2019: Fiji G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Employee of Bilateral/ Financial Independent Ministry/PMU/ Local Multilateral Sector/Private Government Consultant Government Agency Private Sector Bank Civil Society Institution Academia Other N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n I find the World Bank’s websites 16 7.81 3 7.33 6 6.17 5 6.00 4 6.50 8 6.00 6 7.83 2 7.50 4 5.75 easy to navigate* I find the information on the 14 8.36 3 8.00 6 6.83 4 6.25 4 6.00 8 5.88 6 8.17 2 7.50 3 7.00 World Bank’s websites useful* The World Bank’s social media channels are valuable sources of 12 7.25 3 8.00 3 5.67 3 6.67 2 5.00 6 6.17 3 7.33 1 2.00 2 4.00 information about the institution *Significantly different between stakeholder groups H. Background Information Which of the following describes most of your exposure to the World Bank in Fiji? (Choose no more than TWO) Employee of a Bilateral/ Financial Independent Percentage of Respondents Ministry/PMU/ Local Multilateral Private Sector/ Civil Government (Responses combined) Consultant Government Agency Sector Private Bank Society Institution Academia Other Obs erver* 17.4% 50.0% 30.0% 54.5% 50.0% 70.0% 28.6% 20.0% 50.0% Us e Worl d Ba nk reports /da ta 30.4% 33.3% 20.0% 27.3% 25.0% 30.0% 14.3% 20.0% 33.3% Enga ge i n Worl d Ba nk rel a ted/s pons ored 26.1% 0.0% 20.0% 36.4% 16.7% 15.0% 57.1% 20.0% 0.0% events /a cti vi ti es Col l a bora te a s pa rt of my profes s i ona l 39.1% 16.7% 60.0% 18.2% 50.0% 10.0% 42.9% 60.0% 0.0% duti es * Us e Worl d Ba nk webs i te for i nforma ti on, 52.2% 50.0% 10.0% 18.2% 8.3% 25.0% 14.3% 60.0% 50.0% da ta , res ea rch, etc.* *Significantly different between stakeholder groups 63 World Bank Group Country Opinion Survey 2019: Fiji Appendix C: Responses to Select Questions by Collaboration with the World Bank2 Collaborating with the World Bank N=47 Not collaborating with the World Bank N=60 B. Overall Attitudes toward the World Bank Collaborating Not Collaborating with the WB with the WB N Mean SD N Mean SD How familiar are you with the work of the World Bank in Fiji?* 46 5.96 1.76 58 4.05 2.21 (1-Not familiar at all, 10-Extremely familiar) *Significantly different between those who collaborate with the WB and those who do not Collaborating Not Collaborating with the WB with the WB N Mean SD N Mean SD Overall, please rate your impression of the World Bank’s 45 6.24 1.97 39 5.05 1.86 effectiveness in Fiji.* (1-Not effective at all, 10-Very effective) *Significantly different between those who collaborate with the WB and those who do not Collaborating Not Collaborating with the WB with the WB N Mean SD N Mean SD To what extent do you believe the World Bank's staff is well prepared to help Fiji solve its most complicated development 43 6.65 1.73 35 5.23 2.25 challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between those who collaborate with the WB and those who do not 2 All but two respondents indicated whether they are currently collaborating with the World Bank (H3). 64 World Bank Group Country Opinion Survey 2019: Fiji B. Overall Attitudes toward the World Bank (continued) When thinking about how the World Bank can have the most impact on development results in Fiji, in which sectoral areas do you believe the World Bank should focus most of its resources (financial and knowledge services) in Fiji? (Choose no more than THREE) Percentage of Respondents Collaborating with Not Collaborating (Responses combined) the World Bank with the World Bank Gender equi ty 2.1% 3.4% Urba n devel opment 4.3% 5.2% Energy 8.5% 1.7% Wa ter a nd s a ni tation 12.8% 6.9% Job crea tion/empl oyment 19.1% 36.2% Hea l th 17.0% 22.4% Fi na nci a l ma rkets 4.3% 6.9% Publ i c s ector governa nce/reform 19.1% 20.7% Soci a l protection 8.5% 5.2% Pri va te s ector devel opment 14.9% 10.3% Educa tion 17.0% 19.0% Gl oba l /regi ona l i ntegra tion 2.1% 0.0% Tra de a nd exports 12.8% 3.4% Anti-corruption 4.3% 12.1% Economi c growth 21.3% 25.9% Di s a s ter ri s k ma na gement 8.5% 10.3% Equa l i ty of opportuni ty 6.4% 5.2% Informa tion a nd communi ca tions technol ogy 10.6% 1.7% Tra ns port* 17.0% 5.2% Cl i ma te cha nge 17.0% 15.5% Agri cul ture a nd rura l devel opment 23.4% 29.3% Cri me a nd vi ol ence 4.3% 3.4% Na tura l res ource ma na gement 14.9% 10.3% Poverty reduction 17.0% 25.9% *Significantly different between those who collaborate with the WB and those who do not To what extent do you agree with the following statements about the World Bank’s work in Fiji? Collaborating Not Collaborating with the WB with the WB N Mean SD N Mean SD Overall the World Bank currently plays a relevant role in 42 6.48 2.04 42 5.50 1.94 development in Fiji* The World Bank's work is aligned with what I consider the 40 6.23 1.90 37 5.54 1.98 development priorities for Fiji (1-Strongly disagree, 10-Strongly agree) *Significantly different between those who collaborate with the WB and those who do not 65 World Bank Group Country Opinion Survey 2019: Fiji B. Overall Attitudes toward the World Bank (continued) To what extent is the World Bank an effective development partner in Fiji, in terms of each of the following? Collaborating Not Collaborating with the WB with the WB N Mean SD N Mean SD Responsiveness to needs* 40 6.32 1.87 32 5.03 2.22 Flexibility (in terms of the institution’s products and services) 40 5.40 1.91 30 4.77 2.22 Flexibility (in terms of changing country circumstances)* 41 5.85 1.96 30 4.77 1.78 Being inclusive* 39 6.87 1.74 32 5.19 2.24 Openness (sharing data and other information) 43 6.53 2.05 37 6.62 2.29 Collaboration with the Government 41 6.95 1.82 34 6.76 2.22 The speed in which it gets things accomplished on the ground 38 5.71 1.86 28 5.11 2.11 Helping to bring discipline/effective supervision to 39 6.46 1.80 28 5.96 2.03 implementation of investment projects Collaboration with civil society* 34 6.00 1.89 31 4.32 2.10 Staff accessibility* 41 6.39 2.07 31 4.61 2.20 Collaboration with other development partners* 42 6.79 2.03 33 5.30 1.94 Collaboration with the private sector* 36 6.19 1.82 30 5.13 2.22 Straightforwardness and honesty* 38 7.05 2.00 29 5.76 2.43 Treating clients and stakeholders in Fiji with respect* 37 7.32 1.97 30 5.93 2.13 Being a long-term partner 41 7.24 2.18 32 6.47 2.24 (1-To no degree at all, 10-To a very significant degree) *Significantly different between those who collaborate with the WB and those who do not C. World Bank’s Effectiveness and Results In Fiji, to what extent do the World Bank’s financial resources, advice, and knowledge influence policy related to…? (1-To no degree at all, 10-To a very significant degree) Collaborating Not Collaborating with the WB with the WB N Mean SD N Mean SD Gender 30 6.63 1.59 26 5.88 2.16 The impact of climate change* 35 7.00 1.80 31 6.06 1.91 *Significantly different between those who collaborate with the WB and those who do not 66 World Bank Group Country Opinion Survey 2019: Fiji C. World Bank’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank is in terms of the work it does in the following areas of development in Fiji? (1-Not effective at all, 10-Very effective) Collaborating Not Collaborating with the WB with the WB N Mean SD N Mean SD Social protection* 24 5.79 1.56 12 4.50 2.20 Gender equity 25 6.52 1.58 17 5.88 1.76 Private sector development 31 6.45 1.79 19 5.47 1.95 Public sector governance/reform 34 6.76 1.96 22 6.32 2.08 Urban development 22 6.27 1.61 15 6.33 2.61 Energy 22 6.82 1.74 16 6.06 2.41 Job creation/employment 23 5.83 2.08 14 5.93 2.50 Financial markets 26 6.88 1.90 19 5.84 2.57 Transport 23 7.04 1.94 21 6.33 2.24 Agriculture and rural development 23 6.52 1.76 19 5.58 2.46 Natural resource management 24 6.75 1.85 16 6.13 2.13 Climate change 31 7.00 1.73 22 6.27 1.70 Poverty reduction 24 6.46 1.89 22 6.41 2.32 Economic growth 30 7.17 1.74 22 6.18 2.22 Disaster risk management 27 6.96 1.89 20 6.25 2.36 Information and communications technology 23 6.22 1.76 19 6.21 2.76 *Significantly different between those who collaborate with the WB and those who do not Collaborating Not Collaborating with the WB with the WB N Mean SD N Mean SD To what extent does the World Bank’s work help to achieve 38 6.26 1.75 34 6.00 2.30 development results in Fiji? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank in Fiji? Collaborating Not Collaborating with the WB with the WB N Mean SD N Mean SD The World Bank's financial instruments meet the needs of Fiji 38 6.03 1.85 31 5.84 2.34 The World Bank meets Fiji’s needs for knowledge services 39 6.51 1.76 31 6.23 2.09 (1-Strongly disagree, 10-Strongly agree) 67 World Bank Group Country Opinion Survey 2019: Fiji C. World Bank’s Effectiveness and Results (continued) Collaborating Not Collaborating with the WB with the WB N Mean SD N Mean SD How effectively does the World Bank help Fiji to mobilize 31 6.00 1.90 23 5.30 2.14 finance for development from private sector sources? (1-Not effectively at all, 10-Very effectively) D. The World Bank’s Knowledge Work and Activities In Fiji, to what extent do you believe that the World Bank’s knowledge work and activities : Collaborating Not Collaborating with the WB with the WB N Mean SD N Mean SD Are timely 38 6.03 1.82 24 5.25 1.89 Include appropriate level of stakeholder involvement during 38 6.45 1.98 21 5.05 2.06 preparation* Lead to practical solutions* 37 6.38 1.95 25 5.12 2.05 Are accessible 39 6.38 1.91 27 5.85 2.07 Are source of relevant information on global good practices 37 6.92 1.74 25 6.16 2.10 Are adequately disseminated 36 6.19 2.03 27 5.67 2.39 Are translated enough into local language 28 5.57 2.27 19 4.95 2.78 Are adaptable to Fiji’s specific development challenges and 34 6.29 1.88 26 5.85 2.38 country circumstances (1-To no degree at all, 10-To a very significant degree) *Significantly different between those who collaborate with the WB and those who do not Collaborating Not Collaborating with the WB with the WB N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank’s knowledge work and activities make to 36 6.28 1.99 30 5.90 2.09 development results in your country? Overall, how would you rate the technical quality of the World 38 6.92 1.85 31 6.35 1.87 Bank's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 68 World Bank Group Country Opinion Survey 2019: Fiji E. Working with the World Bank To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating Not Collaborating with the WB with the WB N Mean SD N Mean SD The World Bank effectively monitors and evaluates the projects 33 6.82 1.93 25 6.44 2.12 and programs it supports The World Bank’s approvals and reviews are done in a timely 33 6.12 1.92 25 5.48 2.16 fashion The World Bank’s “Safeguard Policy” requirements are 30 6.87 1.94 21 5.71 2.15 reasonable The World Bank’s conditions on its lending are reasonable 31 6.35 1.94 21 5.90 1.70 The World Bank takes decisions quickly in Fiji 32 6.06 2.06 21 5.57 1.86 Working with the World Bank increases Fiji’s institutional 34 7.29 1.72 26 5.96 1.78 capacity* Where country systems are adequate, the World Bank makes 28 7.04 1.88 22 6.27 2.03 appropriate use of them *Significantly different between those who collaborate with the WB and those who do not G. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Collaborating Not Collaborating with the WB with the WB N Mean SD N Mean SD I find the World Bank’s websites easy to navigate* 31 7.26 1.57 22 6.41 1.30 I find the information on the World Bank’s websites useful* 29 7.66 1.63 20 6.65 1.79 The World Bank’s social media channels* 20 7.15 2.01 14 5.43 2.14 *Significantly different between those who collaborate with the WB and those who do not 69 World Bank Group Country Opinion Survey 2019: Fiji Appendix D: Indicator Questions as a Function of Exposure to the World Bank Which of the following Which of the following describes your exposure to the World Bank in Fiji? (Choose no more than TWO) describes your level of interaction with the WB? Observer Use WB reports/data Engage in WBG activities Collaborate Use WB website Not Currently No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Indicator Question Collaborating Collaborating Overa l l , pl ea s e ra te your i mpres s i on of the Worl d Ba nk’s 5.05 6.24 6.10 5.34 5.96 5.42 5.53 6.82 5.52 6.26 5.93 5.54 effectivenes s i n Fi ji . Overa l l the Worl d Ba nk currently pl a ys a rel eva nt rol e i n 5.50 6.48 6.33 5.24 5.95 5.92 5.80 6.35 5.71 6.33 5.89 6.04 devel opment i n Fi ji The Worl d Ba nk’s work i s a l i gned wi th wha t I cons i der the 5.54 6.23 6.18 5.20 5.86 5.83 5.79 6.06 5.59 6.29 5.79 5.96 devel opment pri ori ties for Fi ji Res pons i venes s to needs 5.03 6.32 6.15 4.73 5.76 5.57 5.42 6.59 5.41 6.10 5.76 5.60 Fl exi bi l i ty (i n terms of the i ns titution’s products a nd s ervi ces ) 4.77 5.40 5.40 4.52 5.10 5.19 5.02 5.44 5.05 5.24 5.13 5.13 Fl exi bi l i ty (i n terms of cha ngi ng country ci rcums tances ) 4.77 5.85 5.64 4.80 5.58 5.00 5.29 5.72 5.18 5.70 5.48 5.25 Bei ng i ncl us i ve 5.19 6.87 6.46 5.32 6.32 5.55 5.83 6.89 5.68 6.69 6.33 5.68 Opennes s (s ha ri ng da ta a nd other i nforma tion) 6.62 6.53 6.71 6.12 6.54 6.46 6.28 7.20 6.31 6.83 6.55 6.44 Col l a bora tion wi th the Government 6.76 6.95 7.25 5.91 6.82 6.92 6.57 7.60 6.56 7.32 6.70 7.12 The s peed i n whi ch i t gets thi ngs a ccompl i s hed on the ground 5.11 5.71 5.60 5.17 5.59 5.21 5.36 5.78 5.43 5.53 5.45 5.52 Hel pi ng to bri ng di s ci pl i ne/effective s upervi s i on to 5.96 6.46 6.49 5.76 6.40 5.89 6.06 6.88 6.03 6.59 6.10 6.54 i mpl ementation of i nves tment projects Col l a bora tion wi th ci vi l s oci ety 4.32 6.00 5.58 4.80 5.65 4.65 5.18 5.92 4.97 5.88 5.40 5.22 Staff a cces s i bi l i ty 4.61 6.39 5.94 4.81 5.83 5.13 5.34 6.39 5.17 6.20 5.70 5.44 Col l a bora tion wi th other devel opment pa rtners 5.30 6.79 6.52 5.17 6.31 5.59 5.78 7.00 5.56 6.87 6.20 5.88 Col l a bora tion wi th the pri va te s ector 5.13 6.19 6.00 4.84 5.80 5.35 5.59 5.87 5.50 5.86 5.65 5.67 Stra i ghtforwa rdnes s a nd hones ty 5.76 7.05 6.81 5.68 6.74 5.90 6.20 7.38 6.30 6.72 6.49 6.48 Trea ting cl i ents a nd s takehol ders i n Fi ji wi th res pect 5.93 7.32 6.96 6.14 6.87 6.26 6.46 7.44 6.57 6.86 6.70 6.68 Bei ng a l ong-term pa rtner 6.47 7.24 7.10 6.38 6.88 6.91 6.81 7.11 6.98 6.77 6.63 7.36 To wha t extent does the Worl d Ba nk’s work hel p to a chi eve 6.00 6.26 6.15 5.86 6.33 5.50 6.00 6.22 5.97 6.18 5.91 6.36 devel opment res ul ts i n Fi ji ? The Worl d Ba nk’s fi na nci a l i ns truments meet the needs of Fi ji 5.84 6.03 6.00 5.71 6.13 5.45 5.92 5.88 5.88 5.96 5.70 6.30 The Worl d Ba nk meets Fi ji ’s needs for knowl edge s ervi ces 6.23 6.51 6.41 6.23 6.56 5.96 6.33 6.44 6.24 6.52 6.33 6.39 Are a da ptabl e to Fi ji ’s s peci fi c devel opment cha l l enges a nd 5.85 6.29 6.42 5.35 6.39 5.53 5.85 7.08 6.06 6.19 6.08 6.17 country ci rcums tances Overa l l , how s i gni fi ca nt a contri bution do you bel i eve the Worl d Ba nk's knowl edge work a nd a ctivi ties ma ke to 5.90 6.28 6.21 5.82 6.23 5.77 5.92 6.69 6.03 6.15 6.19 5.86 devel opment res ul ts i n your country? Overa l l , how woul d you ra te the techni ca l qua l i ty of the Worl d 6.35 6.92 6.90 6.15 6.69 6.65 6.50 7.25 6.67 6.69 6.70 6.63 Ba nk's knowl edge work a nd a ctivi ties ? The Worl d Ba nk takes deci s i ons qui ckl y i n Fi ji 5.57 6.06 6.00 5.65 6.08 5.47 5.81 6.17 5.94 5.83 5.61 6.44 Where country s ys tems a re a dequa te, the Worl d Ba nk ma kes 6.27 7.04 7.03 6.06 6.74 6.53 6.45 7.42 6.46 6.95 6.94 6.18 a ppropri a te us e of them Yellow highlight indicates significant difference between Yes and No means. 70 World Bank Group Country Opinion Survey 2019: Fiji Appendix E: Fiji FY19 Questionnaire World Bank Country Survey FY 2019 – Fiji The World Bank is interested in gauging the views of clients and partners who are either involved in development in Fiji or who observe activities related to social and economic development. The following survey will give the World Bank’s team that works in Fiji, greater insight into how the Bank’s work is perceived. This is one tool the World Bank uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Fiji. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING FIJI A1. In general, would you say that efforts to address poverty and inequality in Fiji are headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 71 World Bank Group Country Opinion Survey 2019: Fiji SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Fiji. Please identify which of the following you consider the most important development priorities in Fiji. (Choose no more than THREE) 1 Job creation/employment 13 Disaster risk management 2 Health 14 Equality of opportunity (i.e., social inclusion) 3 Financial markets 15 Information and communications technology 4 Education 16 Crime and violence Public sector governance/reform (i.e., government Natural resource management (i.e., renewable 5 effectiveness, public financial management, public 17 energy) expenditure, fiscal system reform) 6 Global/regional integration 18 Climate change (e.g., mitigation, adaptation) Social protection (e.g., pensions, targeted social 7 19 Transport (e.g., roads, bridges, transportation) assistance) Gender equity (closing the gap between women 8 20 Agriculture and rural development and men, and boys and girls) 9 Private sector development 21 Trade and exports 10 Urban development 22 Poverty reduction 11 Energy 23 Anti corruption 12 Water and sanitation 24 Economic growth A3. The World Bank’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Fiji? (Choose no more than TWO) 1 A growing middle class 2 Education and training that better ensure job opportunity 3 Better opportunity for the poor who live in rural areas 4 Better opportunity for the poor who live in urban areas 5 Better climate adaptation in vulnerable areas 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 Consistent economic growth 8 More reliable social safety net 9 Greater voice and participation for citizens to help ensure greater accountability 10 Better quality public services 11 Better employment opportunities for young people 12 Better employment opportunities for women 13 Other (please specify):_____________________________________ 72 World Bank Group Country Opinion Survey 2019: Fiji SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B1. How familiar are you with the work of the World Bank in Fiji? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank’s effectiveness in Fiji. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank’s staff is well prepared (e.g., skills and knowledge) to help Fiji solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank can have the most impact on development results in Fiji, in which sectors do you believe the World Bank should focus most of its resources (financial and knowledge services) in Fiji? (Choose no more than THREE) Gender equity (closing the gap between women 1 13 Trade and exports and men, and boys and girls) 2 Urban development 14 Anti corruption 3 Energy 15 Economic growth 4 Water and sanitation 16 Disaster risk management 5 Job creation/employment 17 Equality of opportunity (i.e., social inclusion) 6 Health 18 Information and communications technology 7 Financial markets 19 Transport (e.g., roads, bridges, transportation) Public sector governance/reform (i.e., government 8 effectiveness, public financial management, public 20 Climate change (e.g., mitigation, adaptation) expenditure, fiscal system reform) Social protection (e.g., pensions, targeted social 9 21 Agriculture and rural development assistance) 10 Private sector development 22 Crime and violence Natural resource management (i.e., renewable 11 Education 23 energy) 12 Global/regional integration 24 Poverty reduction 73 World Bank Group Country Opinion Survey 2019: Fiji SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B5. When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Fiji? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Bringing together different groups of stakeholders   Building local skills and knowledge around World Bank 2   supported projects 3 Technical assistance   4 Policy advice, studies, analyses   5 Financial resources   6 Data and statistics   7 Implementation support   8 Coordination of development partners   9 Other (please specify): ________________________   B6. Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Fiji? (Choose no more than TWO) 1 Not collaborating enough with civil society (including NGOs, CBOs, beneficiary representatives) 2 Arrogant in its approach 3 Inadequate number of World Bank staff members located in the country 4 The credibility of its knowledge/data 5 Staff too inaccessible 6 Not collaborating enough with private sector 7 Not aligned with country priorities 8 Not adequately sensitive to political/social realities in Fiji 9 Too influenced by developed countries 10 World Bank’s processes too slow 11 World Bank’s processes too complex 12 Monetary policies not for the benefit of Fiji 13 Not sufficiently focused on results 14 Not in it for the long term 15 Its advice and strategies do not lend themselves to practical problem solving 16 Other (please specify): __________________________________________________ 17 Don’t know B7. To what extent do you believe that the World Bank’s work and support help the poorest in Fiji? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know 74 World Bank Group Country Opinion Survey 2019: Fiji SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B8. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank collaborate with more in your country? (Choose no more than TWO) 1 Project beneficiaries 7 Media Academia/universities/think tanks/research Regional organizations (e.g., Pacific Islands Forum, the 2 8 institutes Pacific Community (SPC)) 3 Youth groups 9 UN organizations 4 Private sector 10 Other multilateral development banks (e.g., ADB) 5 NGOs/Community Based Organizations 11 Other (please specify): _____________________ 6 Parliament 12 Don’t know To what extent do you agree with the following statements about the World Bank’s work in Fiji? Strongly Strongly Don't disagree agree know Overall the World Bank currently plays a relevant B9 1 2 3 4 5 6 7 8 9 10  role in development in Fiji The World Bank’s work is aligned with what I B10 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Fiji To what extent is the World Bank an effective development partner in Fiji, in terms of each of the following? To no degree To a very significant Don't at all degree know B11 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B12 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B13 1 2 3 4 5 6 7 8 9 10  circumstances) B14 Being inclusive 1 2 3 4 5 6 7 8 9 10  B15 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B16 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B17 1 2 3 4 5 6 7 8 9 10  the ground Helping to bring discipline/effective supervision to B18 1 2 3 4 5 6 7 8 9 10  implementation of investment projects B19 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B20 Staff accessibility 1 2 3 4 5 6 7 8 9 10  B21 Collaboration with other development partners 1 2 3 4 5 6 7 8 9 10  B22 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  B23 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  B24 Treating clients and stakeholders in Fiji with respect 1 2 3 4 5 6 7 8 9 10  B25 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  75 World Bank Group Country Opinion Survey 2019: Fiji SECTION C: WORLD BANK’S EFFECTIVENESS AND RESULTS C1. In Fiji, to what extent do the World Bank’s financial resources, advice, and knowledge influence policy related to … ? To no degree To a very significant Don't at all degree know Gender (i.e., closing the gap between women and 1 1 2 3 4 5 6 7 8 9 10  men, and boys and girls) 2 The impact of climate change 1 2 3 4 5 6 7 8 9 10  C2. How EFFECTIVE do you believe the World Bank is in terms of the work it does in the following areas of development in Fiji? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 10  assistance) Gender equity (closing the gap between women and 2 1 2 3 4 5 6 7 8 9 10  men, and boys and girls) 3 Private sector development 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 4 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 5 Urban development 1 2 3 4 5 6 7 8 9 10  6 Energy 1 2 3 4 5 6 7 8 9 10  7 Job creation/employment 1 2 3 4 5 6 7 8 9 10  8 Financial markets 1 2 3 4 5 6 7 8 9 10  9 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  10 Agriculture and rural development 1 2 3 4 5 6 7 8 9 10  Natural resource management (i.e., renewable 11 1 2 3 4 5 6 7 8 9 10  energy) 12 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  13 Poverty reduction 1 2 3 4 5 6 7 8 9 10  14 Economic growth 1 2 3 4 5 6 7 8 9 10  15 Disaster risk management 1 2 3 4 5 6 7 8 9 10  16 Information and communications technology 1 2 3 4 5 6 7 8 9 10  76 World Bank Group Country Opinion Survey 2019: Fiji SECTION C: WORLD BANK’S EFFECTIVENESS AND RESULTS C3. To what extent does the World Bank’s work help to achieve development results in Fiji? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank in Fiji? Strongly Strongly Don't disagree agree know The World Bank’s financial instruments (i.e., C4 investment lending, Development Policy Loan, 1 2 3 4 5 6 7 8 9 10  Trust Funds, etc.) meet the needs of Fiji The World Bank meets Fiji’s needs for knowledge C5 services (e.g., research, analysis, data, technical 1 2 3 4 5 6 7 8 9 10  assistance) C6. How effectively does the World Bank help Fiji to mobilize finance for development from private sector sources? 1 2 3 4 5 6 7 8 9 10  Not effectively at Very effectively Don't know all 77 World Bank Group Country Opinion Survey 2019: Fiji SECTION D: THE WORLD BANK’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) In Fiji, to what extent do you believe that the World Bank’s knowledge work and activities: To no degree To a very significant Don't at all degree know D1 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D2 1 2 3 4 5 6 7 8 9 10  involvement during preparation D3 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D4 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on global D5 1 2 3 4 5 6 7 8 9 10  good practices D6 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D7 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Fiji’s specific development D8 1 2 3 4 5 6 7 8 9 10  challenges and country circumstances D9. Overall, how significant a contribution do you believe the World Bank's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D10. Overall, how would you rate the technical quality of the World Bank's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 78 World Bank Group Country Opinion Survey 2019: Fiji SECTION E: WORKING WITH THE WORLD BANK To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank effectively monitors and E1 evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank’s approvals and reviews are E2 1 2 3 4 5 6 7 8 9 10  done in a timely fashion The World Bank’s “Safeguard Policy” E3 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank’s conditions on its lending are E4 1 2 3 4 5 6 7 8 9 10  reasonable E5 The World Bank takes decisions quickly in Fiji 1 2 3 4 5 6 7 8 9 10  Working with the World Bank increases Fiji’s E6 1 2 3 4 5 6 7 8 9 10  institutional capacity Where country systems (e.g., procurement, E7 financial management, etc.) are adequate, the 1 2 3 4 5 6 7 8 9 10  World Bank makes appropriate use of them SECTION F: THE FUTURE ROLE OF THE WORLD BANK IN FIJI F1. Which of the following SHOULD the World Bank do to make itself of greater value in Fiji? (Choose no more than TWO) 1 Improve the quality of its experts as related to Fiji’s specific challenges 2 Offer more innovative financial products 3 Offer more innovative knowledge services 4 Reduce the complexity of obtaining World Bank financing 5 Collaborate more effectively with Government clients (e.g., national, state, local) 6 Leverage the private sector more (i.e., mobilize private sector development) 7 Work faster 8 Help to bring discipline/effective supervision to implementation of World Bank projects 9 Collaborate more effectively with organizations such as bilaterals, multilaterals, trust funds, UN agencies 10 Provide more adequate data/knowledge/statistics/figures on Fiji’s economy 11 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 12 Increase the level of capacity development in the country 13 Other (please specify): ______________________________________________ 79 World Bank Group Country Opinion Survey 2019: Fiji SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Fiji? (Choose no more than TWO) 1 Local radio 6 Internet 2 International radio 7 NGOs and think tanks 3 Social media (e.g., blogs, Facebook, Twitter, YouTube) 8 Local newspapers 4 International newspapers 9 Other (please specify): ____________________ 5 Local television G2. How would you prefer to receive information from the World Bank? (Choose no more than TWO) Social media (e.g., blogs, Facebook, Twitter, 1 World Bank’s publications and other written materials 4 YouTube) 2 Media (e.g., articles, radio interviews) 5 World Bank’s website Direct contact with the World Bank (i.e., face to face 3 6 Other (please specify): ____________________ meetings/discussions) Are you aware of the World Bank's Access to Information Policies under which the World Bank G3 Yes No discloses any information in its possession that is not on a list of exceptions? G4 Do you have reliable access to the Internet? Yes No G5 Have you used the World Bank (Pacific) website? Yes No G6 Do you follow the World Bank on social media (e.g., Facebook, Twitter, YouTube)? Yes No G7. How frequently do you consult the World Bank’s website and/or social media channels (e.g., Facebook, Twitter, YouTube) for information/knowledge that you can use in your work? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank’s websites easy to navigate. (Only G8 1 2 3 4 5 6 7 8 9 10  answer if you have used a World Bank website) I find the information on the World Bank’s websites G9 useful. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  website) The World Bank’s social media channels (e.g., G10 Facebook, Twitter, YouTube) are valuable sources of 1 2 3 4 5 6 7 8 9 10  information about the institution 80 World Bank Group Country Opinion Survey 2019: Fiji SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Regulatory 3 Office of Parliamentarian 13 Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial Department 4 14 Trade Union or Implementation Agency Project Management Unit (PMU) overseeing implementation of project/ 5 15 Faith-Based Group Consultant/Contractor working on World Bank supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Private Foundation 19 Other (please specify): ________________________ 10 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Currently, do you professionally collaborate/work with the World Bank in your country? 1 Yes 2 No 81 World Bank Group Country Opinion Survey 2019: Fiji SECTION H: BACKGROUND INFORMATION H4. Which of the following describes most of your exposure to the World Bank in Fiji? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank reports/data 3 Engage in World Bank related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank website for information, data, research, etc. H5. What’s your gender? 1 Female 2 Male H6. What’s your age? 1 25 and under 2 26-35 3 36-45 4 46-55 5 56 and above Thank you for completing the survey! 82