The World Bank Implementation Status & Results Report Armenia Social Protection Administration II Project (P146318) Armenia Social Protection Administration II Project (P146318) EUROPE AND CENTRAL ASIA | Armenia | Social Protection & Labor Global Practice | IBRD/IDA | Investment Project Financing | FY 2014 | Seq No: 9 | ARCHIVED on 19-Dec-2018 | ISR34151 | Implementing Agencies: REPUBLIC OF ARMENIA, Ministry of Labor and Social Affairs Key Dates Key Project Dates Bank Approval Date: 24-Mar-2014 Effectiveness Date: 29-Oct-2014 Planned Mid Term Review Date: 28-Apr-2017 Actual Mid-Term Review Date: 15-Sep-2017 Original Closing Date: 31-Dec-2018 Revised Closing Date: 30-Nov-2020 pdoTable Project Development Objectives Project Development Objective (from Project Appraisal Document) The proposed Project Development Objectives (PDOs) are to (i) improve social protection service delivery and (ii) strengthen analytical and monitoring and evaluation functions of the agencies delivering social protection benefits and services. Has the Project Development Objective been changed since Board Approval of the Project Objective? No Components Table Name Roll-Out of Integrated Social Protection Service Delivery:(Cost $14.30 M) Support the Implementation of the New Employment Strategy by the Government:(Cost $2.20 M) Modernization of the Pension System:(Cost $0.90 M) Strengthen MLSI Analytical Capacity and Monitoring and Evaluation Systems:(Cost $1.10 M) Project Management:(Cost $1.30 M) Unallocated:(Cost $1.40 M) Overall Ratings Name Previous Rating Current Rating Progress towards achievement of PDO Moderately Satisfactory Moderately Satisfactory Overall Implementation Progress (IP) Moderately Satisfactory Moderately Satisfactory Overall Risk Rating Substantial Substantial Implementation Status and Key Decisions Strong implementation progress has continued over the past six months, with 5 integrated social protection centers (ISPCs) completed, civil works ongoing for 3 ISPC and 3 additional at the procurement stage. Development of the project designs for 12 additional ISPCs has advanced. Implementation of activities related to the strengthening of the Ministry of Labor and Social Affair’s analytical capacity and monitoring and evaluation systems continues to be satisfactory. Important progress has been observed across remaining project components. The project was restructured to extend the closing date to November 30, 2020. The restructuring was approved in September 2018. 12/19/2018 Page 1 of 12 The World Bank Implementation Status & Results Report Armenia Social Protection Administration II Project (P146318) 12/19/2018 Page 2 of 12 The World Bank Implementation Status & Results Report Armenia Social Protection Administration II Project (P146318) 12/19/2018 Page 3 of 12 The World Bank Implementation Status & Results Report Armenia Social Protection Administration II Project (P146318) 12/19/2018 Page 4 of 12 The World Bank Implementation Status & Results Report Armenia Social Protection Administration II Project (P146318) 12/19/2018 Page 5 of 12 The World Bank Implementation Status & Results Report Armenia Social Protection Administration II Project (P146318) Risks Systematic Operations Risk-rating Tool Risk Category Rating at Approval Previous Rating Current Rating Political and Governance -- Substantial Substantial Macroeconomic -- Substantial Substantial Sector Strategies and Policies -- Moderate Substantial Technical Design of Project or Program -- Substantial Substantial Institutional Capacity for Implementation and Sustainability -- Substantial High Fiduciary -- Substantial Moderate 12/19/2018 Page 6 of 12 The World Bank Implementation Status & Results Report Armenia Social Protection Administration II Project (P146318) Environment and Social -- Low Low Stakeholders -- Low Low Other -- -- -- Overall -- Substantial Substantial Results PDO Indicators by Objectives / Outcomes Improved social protection service delivery IN00595394 ►Client satisfaction with benefits and services received through ISPCs (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target ISPCs being piloted - Almost all clients Value clients unaware of new 89% satisfied 69% satisfied satisfied services Date 01-Jan-2014 01-Jun-2018 25-Oct-2018 30-Nov-2020 According to the joint MLSA/UNICEF survey conducted during June-July 2018 (applying new/different methodology). Previously reported satisfaction rate (89%) came from the internal (MLSA conducted) Comments: survey. IN00595421 ►Client participation costs of receiving benefits and services of ISPCs (for FBP) (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 3,026.00 3,026.00 709.00 2,476.00 Date 01-Jan-2014 01-Jun-2018 25-Oct-2018 30-Nov-2020 According to the joint MLSA/UNICEF survey conducted during June-July 2018. Data for this indicator has so far been obtained from the UNICEF survey. Given that UNICEF will no Comments: longer conduct the related survey, it was suggested to include the question on client participation costs in the Integrated Living Conditions Survey that is being carried out by the National Statistical Office. Strengthened analytical and monitoring and evaluation functions IN00651048 ►M&E capacity increased as evidenced by gradual introduction of the M&E system for SP programs (covering the development of a model, indicators, project passports, software) (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Developed monitoring passports and indicators for all SP programs financed Value 5 piloted programs -- 81.00 from the state budget; developed electronic system (receiving reports for all indicators) 12/19/2018 Page 7 of 12 The World Bank Implementation Status & Results Report Armenia Social Protection Administration II Project (P146318) Date 01-Jan-2014 -- 25-Oct-2018 30-Nov-2020 M&E passports, references, and indicators for 81 programs implemented by the MLSA have been Comments: developed. There is an ongoing evaluation of 42 programs (based on the developed indicators). Intermediate Results Indicators by Components Roll-Out of Integrated Social Protection Service Delivery IN00595395 ►Number of ISPC facilities refurbished/constructed and equipped (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 4.00 5.00 37.00 Date 01-Jan-2014 01-Jun-2018 25-Oct-2018 30-Nov-2020 There are ongoing civil works in 3 additional ISPCs and 3 are at the procurement stage. Comments: IN00595411 ►Number of ISPCs fully operational (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 5.00 37.00 Date 01-Jan-2014 01-Jun-2018 25-Oct-2018 30-Nov-2020 5 ISPCs are operational. Comments: IN00595412 ►Number of relevant external databases from which ISPC social workers can obtain/check necessary information on-line. (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 1.00 2.00 2.00 4.00 Date 01-Jan-2014 01-Jun-2018 25-Oct-2018 30-Nov-2020 IN00595418 ►Direct project beneficiaries (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 507,345.00 522,934.00 522,705.00 507,345.00 Date 01-Jan-2012 01-Jun-2018 25-Oct-2018 30-Nov-2020 Number of pensioners Comments: IN00595423 Female beneficiaries (Percentage, Custom Supplement) Baseline Actual (Previous) Actual (Current) End Target Value 301,885.00 309,361.00 309,718.00 301,885.00 IN00595419 12/19/2018 Page 8 of 12 The World Bank Implementation Status & Results Report Armenia Social Protection Administration II Project (P146318) ►Direct project beneficiaries (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 96,309.00 105,690.00 97,913.00 96,309.00 Date 02-Jan-2012 01-Jun-2018 25-Oct-2018 30-Nov-2020 Families receiving FBP Comments: IN00595420 ►Direct project beneficiaries (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 10,088.00 99,821.00 82,212.00 0.00 Date 03-Feb-2014 01-Jun-2018 25-Oct-2018 30-Nov-2020 Job seekers Comments: IN00595424 Female beneficiaries (Percentage, Custom Supplement) Baseline Actual (Previous) Actual (Current) End Target Value 6,648.00 58,873.00 54,049.00 0.00 Support the Implementation of the New Employment Strategy by the Government IN00595413 ►Number of participants involved in the Program for Youth Without Education and Skills (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 700.00 Date 01-Jan-2014 01-Jun-2018 25-Oct-2018 30-Nov-2020 No progress has been made with regard to this ALMP implementation. The indicator will be dropped in the future project restructuring, unless MLSA decides to proceed with the implementation of the subject Comments: ALMP. The team is discussing with the counterparts how best to redesign Component 2 and planned activities. IN00595415 ►Number of participants involved in Start-up Small Businesses Program (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 700.00 Date 01-Jan-2014 01-Jun-2018 25-Oct-2018 30-Nov-2020 No progress has been made with regard to this ALMP implementation. The indicator will be dropped in the future project restructuring, unless MLSA decides to proceed with the implementation of the subject Comments: ALMP. The team is discussing with the counterparts how best to redesign Component 2 and planned activities. IN00595416 ►Number of participants within professional orientation system (general education, tertiary education and ISPCs) who make use of professional orientation services) (Number, Custom) 12/19/2018 Page 9 of 12 The World Bank Implementation Status & Results Report Armenia Social Protection Administration II Project (P146318) Baseline Actual (Previous) Actual (Current) End Target Value 52.00 500.00 850.00 1,402.00 Date 01-Jan-2014 01-Jun-2018 25-Oct-2018 30-Nov-2020 Recorded is the cumulative value. Note: The professional orientation entity under the MLSA has merged with the Institute of Labor and Social Research. The budget and staff of the unit have been cut considerably and the annual indicators/result outcomes were revised. Comments: The figures for the period of January-November 30, 2018 are the following:  the participants of the professional orientation trainings – 139;  number of specialists received continuous consultancy – 188;and,  participants of the awareness raising (learning) seminar-72. Modernization of the Pension System IN00595417 ►Supervision and control method applied in SSSS (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Supervision and Ad hoc supervision Ad hoc supervision and Ad hoc supervision and control of eligibility, and control of control of eligibility, control of eligibility, insured service eligibility, insured Value insured service periods, insured service periods, periods, pension level service periods, pension level and other pension level and other and other pension pension level and pension requests. pension requests requests conducted on other pension requests risk identification basis Date 01-Jan-2014 01-Jun-2018 25-Oct-2018 30-Nov-2020 The Consulting Company providing services of Analytical Capacity Building of the Staff of the SSSS of the MLSA and Developing a Model of a Control System Based upon Risk Management has defined the notion of risk itself and its types, presented the principles of operational risk management and the Comments: information compnent of the management system, analyzed and evaluated it, classified the operational risks of the RoA MLSA, and clarified the risks of accidental and intentional errors, as well as information- associated risks. However, no improvements have been made/implemented as of now. IN00595422 ►Number of SSSS certified staff using electronic pension information system (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 361.00 372.00 400.00 Date 01-Jan-2014 01-Jun-2018 25-Oct-2018 30-Nov-2020 Strengthen MLSI Analytical Capacity and Monitoring and Evaluation Systems IN00595414 ►Methodology for collection of qualitative data developed (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Methodology for Methodology for Methodology for Methodology fully collection of qualitative Value collection of qualitative collection of qualitative integrated in the M&E data in the process of data not in place data not in place system of the MLSI development Date 01-Jan-2014 01-Jun-2018 25-Oct-2018 30-Nov-2020 12/19/2018 Page 10 of 12 The World Bank Implementation Status & Results Report Armenia Social Protection Administration II Project (P146318) Data collection survey for ME qualitative indicators of 36 programs of RoA SP sector has been implemented; the survey includes opinions of both the primary beneficiaries of those programs and the employees ensuring the implementation of those programs. Ev aluation of M&E indicators of care services provided by 22 SNCOs under RoA MLSA, development of set of tools in compliance with the data Comments: collection survey methodology for those indicators, and of data based on all the obtained monitoring indicators has been implemented. Data collection survey for ME qualitative indicators of another 33 programs of RoA SP sector is in process. Data on Financial Performance Disbursements (by loan) Project Loan/Credit/TF Status Currency Original Revised Cancelled Disbursed Undisbursed % Disbursed P146318 IDA-53980 Effective USD 21.20 21.20 0.00 5.84 13.65 30% Key Dates (by loan) Project Loan/Credit/TF Status Approval Date Signing Date Effectiveness Date Orig. Closing Date Rev. Closing Date P146318 IDA-53980 Effective 24-Mar-2014 23-May-2014 29-Oct-2014 31-Dec-2018 30-Nov-2020 Cumulative Disbursements 12/19/2018 Page 11 of 12 The World Bank Implementation Status & Results Report Armenia Social Protection Administration II Project (P146318) Restructuring History Level 2 Approved on 06-Sep-2018 Related Project(s) There are no related projects. 12/19/2018 Page 12 of 12