SFG3678
    Environmental and Social Management for Thaton Combined Cycle Gas Turbine

                                 (CCGT)Power Plant

             Setting the Grievance Redress Mechanism (GRM) in Practice

This Memo provides a description of the GRM proposed the Project, and makes

recommendations on how to apply it in compliance with the World Bank safeguard

requirements.

1.      How to formalize a grievance?

1.1     Grievance forms (see attachment)

In case of any concern, question or compliant linked to the construction and

operation of the new CCGT Power Plant in Thaton, people can fill in a grievance

forms at several entities, namely :

       Village Tract Administration’s office :

             U Kyaw Htun Oo, Village Tract Administrator , Kyar Ban Village

       Village Leaders :

             U Hpa Lu ,Than Ban

             U Hpo Pe, Inn Shey

             U Maung Oo,Nyaung Wyne

             U Saw Naung , Chair Person , Kyar Ban Village Electrification

              Committee

       Ethic Leaders:

             U Aung Nyunt ,Pa-oh Ethnic Leader , Pa-oh Su

             U Shwe Chit , Kayin Ethnic Leader ,Kayin Su

             U Nyan Thein , Kayin Literature & Culture , Kayin Su Committee

       The old power plant administrative office:

             Branch Clerk, Administration Section, Thaton Power Plant
If a person cannot write, another person e.g. a relative, the ethnic leader or village

administrator shall be allowed to fill in the form for that person.

1.2   Direct phone number

In alternative to the usage of grievance forms, or as an additional measure, a direct

contact number of Thaton Plant Management shall be provided to the citizens for

placing grievances. The phone number can be shown in billboards /posters.

(see section 4)

2.    What can EPGE do?

     Firstly , formally communicate with the entities listed above and introduce

      them to the objective of the GRM (which is allowing the people to place their

      grievances regarding the project in a formal way and assuring everyone will

      receive an answer);

     Obtain the agreement of the entities to participate in the GRM;

     Print 50 copies of these forms;

     Distribute the grievance forms through the above listed entities /locations;

2.2   Monitor the GRM

EPGE can actively monitor the GRM by contacting the entities once per month to

be sure whether a grievance has been placed or not.

2.3   Answer to the grievances

It is suggested that EPGE provides an answer to any grievances received in a short

period of time in the form selected by the citizen that placed the grievance.

The GRM shall treat all grievances the same way, that is, not allowing nor

promoting discrimination based on age, gender, income level ,ethnicity ,religion or

others.

All grievances shall be treated confidentially by EPGE.
2.4.    Register of grievances and answers

It is recommended that EPGE keeps a dedicated register for the grievances received

and the answers provided, with indication of dates of reception and answer.

3.      What can entities do?

The entities are suggested to:

       Provide grievance forms and a pen in locations where the people can have

        easy access to.

       Write a small instruction stating that people can fill out the forms in case of

        any complain related to the project.

4.      Additional communication measures

EPGE will install billboards or simple paper posters in strategic places within the

villages to inform the people that a GRM is available . Strategic places are for

example:

       The entrance to the construction site(fence);

       Village Tract Administration Office;

These billboards / posters shall contain the following information:


                          New Thaton Combined Cycle Power Plant

     EPGE is building a new power plant in the compound of Old Thaton Power

     Plant that is situated near Kyar Ban Village , Thaton-Hpa-an Highway. In case

     you feel the need to place any concern,question or complaint linked to the

     construction and operation of this project ,please fill in this form and send to

     EPGE via from village tract administration office/Thaton Plant Management,

     etc. EPGE will provide an answer to you in a short period.

     Contact number: Thaton Plant Management

                      09- 250344932/09-43005879
5. Flexibility of the GRM

   GRM is a flexibility instrument. This means that the way the GRM is applied

and managed can be changed based on any feedback received from the

communities, and on “lessons learnt” from its application. In the future it may be

proved to be more advantageous to place the grievance forms in different locations,

or to provide a different platform grievances, etc. The GRM shall then be adjusted
                                     Attachment

                                Grievance Redress Form

Gender :

Title or Occupation :

Name: (Please do not fill this field if you would like to remain anonymous)

Please      mark     Post             Telephone         E-mail          Others
how you wish
                     Personally
to be contacted
                   Address:         Contact           E-mail          Please specify:

                                    number:           Address:

Preferred               Myanmar        Others
language for
                                    Please specify:
communication

Description of incident or Grievance (What happened? Where did it happen? Who
did it happen to? What is the result of the problem?)



Date of Incident / Grievance:

  One time incident /grievance?                       Date:

  Happened more than once?                            How many times?

  On-going (currently experiencing problem)

Do you have suggestions on how to solve the problem?



I requested you not to disclose my identity to third parties without my previous
written consent
Signature : (Please do not fill this field if you would like to remain anonymous)

Location :

Date        :