World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries FY15 Country Opinion Survey Report for Gulf Cooperation Council (GCC) Countries THE WORLD BANK GROUP Public Opinion Research Group 1 March 2016 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries Acknowledgements The GCC Country Opinion Survey, which covers Kuwait, Bahrain, Oman, and the United Arab Emirates, is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Jing Guo, Svetlana Markova, and Jessica Cameron. Calita Woods and Dania Mendoza provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the country teams and the local fielding agency ARA Research & Consultancy. In particular, PORG is grateful for the support from Sami Ben Daamech (Senior Operations Officer) who coordinated the survey related activities from Kuwait, and Larisa Marquez (Operations Analyst) who coordinated the survey activities for Bahrain, Oman, and the United Arab Emirates from Washington, DC. 1 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing XXXX .........................................................8 V. Overall Attitudes toward the World Bank Group .......................14 VI. Sectoral Importance and Effectiveness......................................24 VII. How the World Bank Group Operates .......................................29 VIII. World Bank Group’s Knowledge and Instruments .....................36 IX. The Future Role of the World Bank Group in XXXX ....................39 X. Communication and Outreach ..................................................46 XI. Appendices ................................................................................52 2 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in four Gulf Cooperation Council countries (Oman, Kuwait, United Arab Emirates, and Bahrain) perceive the WBG. The survey explored:  General Issues Facing XXXX1  Overall Attitudes toward the World Bank Group  World Bank Group’s Effectiveness and Results  The World Bank Group’s Knowledge Work and Activities  Working with the World Bank Group  The Future Role of the World Bank Group in XXXX  Communication and Information Sharing  Background Information II. Methodology From June to August 2015, 796 stakeholders of the WBG in four GCC countries (139 in Bahrain; 231 in Kuwait; 206 in Oman, and 220 in UAE) were invited to provide their opinions on the WBG’s work in the country by participating in a country opinion survey. Participants were drawn from the Office of a minister; office of a parliamentarian; ministries/ministerial departments; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/contractors working on WBG-supported projects/ programs; local/regional governments; bilateral/multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; non-profit organizations/community based organizations; the media; independent government institutions; chambers of commerce, academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 2312 stakeholders participated in the survey (29% response rate). Respondents received and completed the questionnaire on the independent survey platform: Qualtrics. Respondents were asked about: general issues facing XXXX; their overall attitudes toward the WBG; the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in XXXX; and the WBG’s communication and information sharing. Every country that engages in the Country Opinion Survey must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. 1 XXXX refers to one of the four GCC countries (Oman, Kuwait, United Arab Emirates, and Bahrain) in which respondents were located when responding to the questionnaire. 2 Among the 231 respondents, 59 were located in Oman, 74 in Kuwait, 58 in UAE, and 40 in Bahrain. 3 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries III. Demographics of the Sample Current Position  For further analyses, respondents from ministries/ ministerial departments/implementation agencies, PMUs, and consultants working on WBG projects were combined; respondents from the financial sector/private banks were combined with those from private sector organizations; respondents from non-profit organizations/community based organizations, private foundations, and chambers of commerce were combined in the “CSO� category. Few respondents from the office of a parliamentarian, bilateral/multilateral agencies, the judiciary branch, and other organizations were included in the “Other� category. Percentage of Respondents (N=222) Employee of a Ministry, Ministerial Department or 19% Implementation Agency Private Sector Organization 18% Independent Government Institution 10% Financial Sector/Private Bank 9% Media 7% Academia/Research Institute/Think Tank 7% Other 6% Local/Regional Government Office or Staff 5% NGO/ Community-Based Organization 5% Office of Minister 5% Chambers of Commerce 2% PMU/Consultant/Contractor working on WBG 2% supported project/program Bilateral/ Multilateral Agency 2% Parliament 1% Private Foundation 1% Judiciary Branch 1% “Which of the following best describes your current position?� (Respondents chose from a list.) 4 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries III. Demographics of the Sample (continued) Area of Primary Specialization Percentage of Respondents (N=219) Other 31% Finance and markets 12% Macroeconomics and fiscal management 9% Education 7% Generalist (specialized in multiple sectors) 7% Trade and competitiveness 6% Governance 5% Transport and ICT 5% Social protection and labor 3% Environment and natural resources 3% Energy and extractives 3% Urban, rural, and social development 2% Public-private partnerships 2% Jobs 1% Health, nutrition, and population 1% Agriculture 1% Water <1% Gender <1% Poverty <1% Climate change <1% “Please identify the primary specialization of your work.� (Respondents chose from a list.) 5 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries III. Demographics of the Sample (continued) Geographic locations  For data from a specific country, please go to appendix C (page 95). Percentage of Respondents (N=231) United Arab Kuwait, 32% Emirates, 25% Oman, 26% Bahrain, 17% "Which best represents your geographic location?" (Respondents chose from a list.) Exposure to Agencies within the World Bank Group Percentage of Respondents (N=181) Other, 30% The World Bank (IBRD/IDA), 59% The Multilateral Investment Guarantee Agency (MIGA), 2% The International Finance Corporation (IFC), 9% "Which of the following agencies of the World Bank Group do you primarily engage with in XXXX?" (Respondents chose from a list.) 6 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Respondents’ levels of familiarity with the WBG were significantly, strongly correlated with their ratings of the WBG’s overall effectiveness in their countries, and significantly, moderately correlated with the extent to which the WBG plays a relevant role in development in their countries and the extent to which the WBG contributes to the country’s development results. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 5.0 Employee of a Ministry/ PMU/ Consultant 6.5 Media 6.4 Independent government institution 6.2 Other 5.5 Office of Minister 5.0 Local/ Regional government 4.7 CSO 4.5 Academia/ Research institute/ Think tank 3.5 Private Sector/ Financial Sector/ Private Bank 3.4 "How familiar are you with the work of the World Bank Group in XXXX?" (1 - "Not familiar at all", 10 - "Extremely familiar") 7 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries IV. General Issues Facing XXXX Headed in the Right Direction  Country comparison: respondents in UAE were significantly more likely to believe that their country is headed in the right direction (91%), compared to respondents located in other three countries. Percentage of Respondents (N=221) The right direction 69% The wrong direction 15% Not sure 16% "In general, would you say that XXXX is headed in ...?" 8 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries IV. General Issues Facing XXXX (continued) Development Priority in Four GCC Countries (aggregate percentages)  Respondents were asked to identify what they consider the most important development priorities in their countries. This chart shows the full list of the 33 development areas presented to the respondents. The chart on the following page, represents the top fifteen development priorities identified, by country. Percentage of Respondents (N=225) Quality of education 40% Economic growth and diversification of income 39% Public sector governance/reform 36% Private sector development 28% Job creation/employment 20% Anti corruption 16% Energy efficiency 11% Social protection 10% Foreign direct investment 10% Health 9% Food security 8% Regulatory framework 8% Law and justice 6% Transport 6% Environmental sustainability 6% Equality of opportunity 5% Energy/energy efficiency 4% Information and communications technology 4% Urban development 4% Global/regional integration 4% Natural resource management 4% Trade and exports 3% Agriculture and fisheries development 3% Energy 3% Gender equity 2% Water and sanitation 2% Poverty reduction 2% Disaster management 1% Climate change 1% Crime and violence 1% Financial markets <1% Rural development 0% Communicable/non-communicable diseases 0% "Listed below are a number of development priorities in XXXX. Please identify which of the following you consider the most important development priorities in XXXX. (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) (Note: The response options of “Energy/energy efficiency� and “communicable/non -communicable diseases� were only provided in the Kuwait questionnaire. Respondents in Kuwait were not given the response options “energy� and energy efficiency� separately.) 9 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries IV. General Issues Facing XXXX (continued) Top 15 Development Priorities by Country Percentage of Respondents (N=225) 48% Quality of education* 20% 36% 46% 42% Public sector governance/reform 45% 31% 26% 36% Economic growth and diversification of income 38% 36% 47% 33% Anti corruption* 15% 11% 2% 26% Private sector development 28% 40% 18% 14% Job creation/employment* 20% 33% 14% 8% Equality of opportunity 5% 2% 4% 8% Health 0% 9% 16% 7% Foreign direct investment 15% 13% 7% 5% Transport 3% 7% 7% 5% Natural resource management 3% 2% 4% 5% Urban development 3% 4% Kuwait (n=73) 4% 5% Bahrain (n=40) Law and justice 13% 2% 5% Oman (n=55) 5% Regulatory framework 10% 5% United Arab Emirates (n=57) 12% 4% Social protection* 23% 7% 12% "Listed below are a number of development priorities in XXXX. Please identify which of the following you consider the most important development priorities in XXXX. (Choose no more than THREE)" (Respondents chose from a list. Responses combined. Top 15 of 33 response options shown.) (*Significantly different across countries) (Note: The response options of “Energy/energy efficiency� and “communicable/non -communicable diseases� were only provided in the Kuwait questionnaire. Respondents in Kuwait were not given the response options “energy� and energy efficiency� separately. For the full list of priorities by country, please go to appendix C.) 10 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries IV. General Issues Facing XXXX (continued) What Would Contribute Most to Reducing Poverty (aggregate percentages)  Respondents were asked to identify what they consider the top three contributors to poverty reduction in their countries. This chart shows the full list of the 33 development areas presented to the respondents. The chart on the following page, represents the top fifteen areas identified, by country. Percentage of Respondents (N=214) Economic growth and diversification of income 51% Quality of education 34% Private sector development 31% Anti corruption 28% Job creation/employment 27% Equality of opportunity 22% Public sector governance/reform 15% Social protection 12% Foreign direct investment 7% Rural development 7% Natural resource management 6% Law and justice 6% Information and communications technology 5% Health 4% Trade and exports 4% Water and sanitation 3% Global/regional integration 3% Regulatory framework 3% Energy efficiency 3% Environmental sustainability 2% Agriculture and fisheries development 2% Food security 2% Transport 2% Energy/energy efficiency 1% Communicable/non-communicable diseases 1% Gender equity 1% Climate change 1% Crime and violence 1% Energy 1% Urban development 1% Financial markets 1% Disaster management 0% "Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in XXXX? (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) (Note:The response options of “Energy/energy efficiency� and “communicable/non -communicable diseases� were only provided in the Kuwait questionnaire. Respondents in Kuwait were not given the response options “energy� and energy efficiency� separately.) 11 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries IV. General Issues Facing XXXX (continued) Top Contributors to Poverty Reduction by Country Percentage of Respondents (N=214) 55% Economic growth and diversification of income* 62% 56% 35% 42% Anti corruption* 22% 35% 7% 29% Private sector development 30% 35% 30% 29% Quality of education* 14% 33% 54% 29% Equality of opportunity* 32% 11% 19% 23% Public sector governance/reform* 27% 9% 4% 22% Job creation/employment 19% 31% 33% 16% Social protection 11% 7% 11% 7% Law and justice 5% 6% 4% 6% Natural resource management 11% 4% 6% 6% Health 0% 2% 7% 3% Crime and violence 3% 0% Kuwait (n=69) 0% 3% Bahrain (n=37) Regulatory framework 3% 4% 2% Oman (n=54) 3% Information and communications technology 0% 11% United Arab Emirates (n=54) 6% 3% Foreign direct investment 11% 9% 9% "Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in XXXX? (Choose no more than THREE)" (Respondents chose from a list. Responses combined. Top 15 of 32 response options shown) (*Significantly different across countries) (Note:The response options of “Energy/energy efficiency� and “communicable/non -communicable diseases� were only provided in the Kuwait questionnaire. Respondents in Kuwait were not given the response options “energy� and energy efficiency� separately. For a full list of contributors to poverty reduction by country, please go to appendix C) 12 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries IV. General Issues Facing XXXX (continued) Factors Contributing to “Shared Prosperity� Percentage of Respondents (N=215) Better employment opportunities for young people 39% Better entrepreneurial opportunities 34% Better quality education and training that better 33% ensure job opportunity Consistent and more diversified economic growth 21% Greater voice and participation for citizens to help 12% ensure greater accountability A growing middle class 12% Greater equity of fiscal policy 12% Better quality public services 9% Greater access to micro-finance for the poor 7% Better employment opportunities for women 6% Better opportunity for the poor expats who live in 5% urban areas More reliable social safety net 2% Better energy efficiency 2% Greater access to health and nutrition for citizens 2% Better opportunity for the poor who live in rural areas 1% Other <1% "The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in XXXX? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 13 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts (aggregate percentages) Percentage of Respondents (N=173) Lack of/inadequate levels of capacity in 23% Government Poor development partner coordination 22% There is not an adequate level of citizen/civil 22% society participation The World Bank Group does not do adequate 20% follow through/follow-up Reforms are not well thought out in light of 20% country challenges The World Bank Group is not sensitive enough to 19% political/social realities on the ground Political pressures and obstacles 18% The Government works inefficiently 16% The World Bank Group works too slowly 8% Other 6% "When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 14 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries V. Overall Attitudes toward the World Bank Group (continued) Attributing Failed/Slow Reform Efforts by Country Percentage of Respondents (N=214) 30% Political pressures and obstacles* 28% 6% 8% 29% Lack of/inadequate levels of capacity in Government 10% 25% 20% 23% Poor development partner coordination 17% 27% 18% 21% The Government works inefficiently* 21% 19% 0% There is not an adequate level of citizen/civil society 21% 24% participation 27% 15% The World Bank Group is not sensitive enough to 20% 17% political/social realities on the ground 10% 30% The World Bank Group does not do adequate follow 13% 21% through/follow-up 25% 25% Reforms are not well thought out in light of country 13% 21% challenges 25% 23% 5% The World Bank Group works too slowly 3% Kuwait (n=56) 6% 15% Bahrain (n=29) 4% Oman (n=48) Other 10% 4% 10% United Arab Emirates (n=40) "When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) (*Significantly different across countries) 15 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology� section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness (Indicator Question) Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 All respondents 5.4 "Overall, please rate your impression of the World Bank Group's effectiveness in XXXX." (1 - "Not effective at all", 10 - "Very effective") Achieving Development Results (Indicator Question) Mean Rating 1 2 3 4 5 6 7 8 9 10 All respondents 5.8 "To what extent does the World Bank Group’s work help to achieve development results in XXXX?" (1-"To no degree at all", 10-"To a very significant degree") WBG Staff Preparedness Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.1 "To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help XXXX solve its most complicated development challenges?" (1-"To no degree at all", 10-"To a very significant degree") 16 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups3  Stakeholder groups: respondents across stakeholder groups gave significantly different overall ratings for the twenty four indicator questions. Compared to other respondents, respondents from the private sector/financial sector/private banks and academia/research institutes/think tanks gave significantly lower ratings for these indicator questions.  Collaboration: compared to respondents who do not collaborate with the WBG, respondents who work with the WBG gave significantly higher overall ratings for these indicator questions. Mean Ratings 1 2 3 4 5 6 7 8 9 10 All Stakeholder Groups 5.9 Independent government institution 7.1 Office of Minister 7.0 Other 6.8 Media 6.3 Employee of a Ministry/ PMU/ Consultant 6.2 CSO 5.7 Local/ Regional government 5.5 Private Sector/ Financial Sector/ Private Bank 5.1 Academia/ Research institute/ Think tank 4.6 Mean Ratings for All Indicator Questions by Stakeholder Groups on a Scale from 1 to 10 3 Responses to all twenty four indicator questions by stakeholder levels of collaboration with the WBG can be found in Appendix E (page 119). 17 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries V. Overall Attitudes toward the World Bank Group (continued) Greatest Value Percentage of Respondents (N=201) Policy advice, studies, analyses 29% 19% 47% Advisory services and technical assistance 24% 15% 39% Capacity development 19% 17% 36% Implementation support 14% 17% 31% Development partners coordination 2% 10% 12% Convening/facilitating 3% 8% 11% Data 5% 4% 9% Financial resources 6% Other 5% Linkage to non-Bank expertise 4% Greatest value Second greatest value "When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in XXXX?" (Respondents chose from a list.) (Note: “Financial resources� was only provided as a response option in the Kuwait questionnaire.) 18 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries V. Overall Attitudes toward the World Bank Group (continued) Most Effective Instruments in Reducing Poverty  Country comparison: respondents in Kuwait were significantly more likely to believe that “knowledge products/services (54%)� are the most effective instrument in reducing poverty in their country compared to respondents located in other three countries. Respondents in Oman were significantly more likely to believe that “capacity development (49%)� is the most effective instrument in reducing poverty in their country compared to respondents located in other three countries. Percentage of Respondents (N=195) Technical assistance 58% Knowledge products/services 37% Capacity development 36% Don’t know 17% Investment lending 14% Other 2% “Which World Bank Group's instruments do you believe are the MOST effective in reducing poverty in XXXX? (Choose no more than TWO)� (Respondents chose from a list. Responses combined.) 19 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries V. Overall Attitudes toward the World Bank Group (continued) Importance and Effectiveness of WBG’s Capacity Building Work Mean Rating 1 2 3 4 5 6 7 8 9 10 Policy design (for clarity and better incentives to 5.9 achieve socio-economic goals) 7.4 The private sector (related to institutional and 5.6 policy change) 8.0 5.2 Implementation support 7.3 Effectiveness Importance "How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in XXXX?" (1 - "Not effective at all", 10 - "Very effective") "When thinking about how to improve capacity building in XXXX to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building?" (1 - "Not important at all", 10 - "Very important") (Note: “The private sector� was only provided as an area for rating in the Kuwait questionnaire. ) 20 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries V. Overall Attitudes toward the World Bank Group (continued) World Bank Group’s Technical Assistance/Advisory Work Mean Rating 1 2 3 4 5 6 7 8 9 10 Conceptualization (understanding and framing 6.7 the problem) Design (appraising and planning the solutions) 6.5 Evaluation (assessing the impact and results) 6.5 Implementation support (help with executing, carrying out, monitoring and making appropriate 6.0 adjustments) "To what extent does each of the following aspects of the World Bank Group's technical assistance/advisory work contribute to solving XXXX's development?" (1-"To no degree at all", 10-"To a very significant degree") 21 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness (aggregate percentages)  Respondents were asked to identify what they consider the WBG’s top weaknesses in their countries. This chart shows the full list of 20 areas of weakness presented to the respondents. The chart on the following page, represents the top ten areas of weakness identified, by country. Percentage of Respondents (N=197) Don’t know 31% Not enough public disclosure of its work 18% Not collaborating enough with stakeholders outside 16% the Government Not adequately sensitive to political/social realities in 12% Bahrain World Bank Group’s processes too complex and slow 11% Its advice and strategies do not lend themselves to 10% practical problem solving Not willing to honestly criticize policies and reform 9% efforts in the country Too influenced by developed countries 8% Staff too inaccessible 7% Imposing technocratic solutions without regard to 6% political and cultural realities Other 6% Not client focused 5% Not exploring alternative policy options 5% World Bank Group’s processes too slow 5% Inadequate quality of consultants and visiting technical 5% experts World Bank Group’s processes too complex 3% Not aligned with work of other development partners 3% Not aligned with country priorities 3% Arrogant in its approach 2% The credibility of its knowledge/data 1% Insufficient experience of visiting staff 1% "Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in XXXX? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) (Note: In the Kuwait questionnaire, “the World Bank Group’s processes too complex� and “the World Bank Group’s processes too slow� were provided as two separate response options, whereas in other three GCC countries, they were combined. In addition, in Kuwait, the response option “insufficient experience of visiting staff� was worded differently as “inadequate quality of consultants and visiting technical experts.�) 22 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries V. Overall Attitudes toward the World Bank Group (continued) Greatest Weaknesses by Country Percentage of Respondents (N=197) 25% Don’t know 39% 29% 37% 17% Not enough public disclosure of its work 27% 14% 18% 16% Not adequately sensitive to political/social realities in 12% Bahrain 10% 8% 14% Not willing to honestly criticize policies and reform 9% efforts in the country 4% 6% 13% Other 3% 4% 2% 11% Its advice and strategies do not lend themselves to 6% practical problem solving 16% 6% 9% Imposing technocratic solutions without regard to 6% political and cultural realities 4% 4% 9% Not collaborating enough with stakeholders outside 21% the Government 16% 22% 8% Kuwait (n=64) Too influenced by developed countries 9% 8% Bahrain (n=33) 8% 5% Oman (n=51) Staff too inaccessible 3% 8% United Arab Emirates (n=49) 12% "Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in XXXX? (Choose no more than TWO)" (Respondents chose from a list. Responses combined. Top 10 of 20 weaknesses shown) (Note: In the Kuwait questionnaire, “the World Bank Group’s processes too complex� and “the World Bank Group’s processes too slow� were provided as two separate response options, whereas in other three GCC countries, they were combined. In addition, in Kuwait, the response option “insufficient experience of visiting staff� was worded differently as “inadequate quality of consultants and visiting technical experts.�) 23 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries VI. Sectoral Importance and Effectiveness Importance of WBG’s Support in Sectoral Areas Mean Importance Rating 1 2 3 4 5 6 7 8 9 10 Quality of education 8.3 Economic growth and diversification of income 8.0 Public sector governance/reform 7.9 Job creation/employment 7.7 Private sector development 7.7 Regulatory framework 7.6 Energy/energy efficiency 7.6 Foreign direct investment 7.4 Environmental sustainability 7.4 Natural resource management 7.3 Financial markets 7.0 Food security 7.0 Energy efficiency 7.0 Anti corruption 6.9 Energy 6.9 Trade and exports 6.8 Equality of opportunity 6.8 Health 6.8 Information and communications technology 6.8 Global/regional integration 6.8 Social protection 6.7 Disaster management 6.6 Climate change 6.6 Water and sanitation 6.4 Agriculture and fisheries development 6.3 Urban development 6.2 Law and justice 6.2 Poverty reduction 6.2 Transport 6.1 Rural development 5.8 Gender equity 5.6 Communicable/non-communicable diseases 5.6 Crime and violence 5.5 "In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in XXXX?" (1-"Not important at all", 10-"important") (Note: The development areas of “energy/energy efficiency,� “crime and violence,� and “communicable/non-communicable diseases� were only provided in the Kuwait questionnaire. Respondents in Kuwait were not given the development areas “energy� and energy efficiency� separately.) 24 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries VI. Sectoral Importance and Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Development planning 6.8 Quality of education 6.2 Economic growth and diversification of income 6.2 Agriculture and fisheries development 6.1 Health 6.1 Public sector governance/reform 6.1 Social protection 5.9 Energy 5.8 Trade and exports 5.8 Regulatory framework 5.8 Job creation/employment 5.8 Private sector development 5.8 Global/regional integration 5.8 Financial markets 5.8 Energy efficiency 5.7 Environmental sustainability 5.7 Foreign direct investment 5.6 Information and communications technology 5.4 Energy/energy efficiency 5.3 Equality of opportunity 5.3 Transport 5.2 Gender equity 5.1 Law and justice 5.1 Climate change 5.0 Water and sanitation 4.8 Disaster management 4.8 Poverty reduction 4.7 Urban development 4.6 Anti corruption 4.4 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in XXXX?" (1-"Not effective at all", 10-"Very effective") (Note: The development areas of “health,� “climate change,� “law and justice,� “global/regional integration,� “anti corruption,� “urban development,� “poverty reduction,� “gender equity,� “gender equity,� “foreign direction investment,� “water and sanitation,� “trade and exports,� “energy/energy efficiency,� “disaster management,� “financial market,� and “equality of opportunity� were only provided in the Kuwait questionnaire. Respondents in Kuwait were not given the development areas “energy� and energy efficiency� separately.) 25 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries VI. Sectoral Importance and Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration4 Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Quality of education* 5.1 7.4 Development planning 7.1 6.9 Economic growth and diversification of income* 5.6 6.9 Agriculture and fisheries development 5.6 6.9 Global/regional integration 5.1 6.9 Trade and exports 4.8 6.8 Equality of opportunity* 3.8 6.8 Social protection* 5.3 6.7 Public sector governance/reform 5.6 6.7 Foreign direct investment 4.4 6.6 Job creation/employment 5.3 6.6 Financial markets 5.1 6.5 Energy efficiency 5.4 6.4 Regulatory framework 5.2 6.4 Health 6.3 6.0 Environmental sustainability 5.4 6.2 Energy 5.76.2 Private sector development 5.6 6.2 Law and justice 4.3 6.2 Information and communications technology 4.9 6.0 Poverty reduction 3.4 6.0 Energy/energy efficiency 4.6 6.0 Disaster management 3.7 6.0 Gender equity 4.4 5.9 Collaborating with Transport 5.5 5.2 the WBG Anti corruption 3.5 5.5 Not collaborating Climate change 4.85.3 with the WBG Urban development 4.0 5.3 Water and sanitation 4.2 5.3 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in XXXX?" (1-"Not effective at all", 10-"Very effective") (*Significantly different between collaborators and non-collaborators with the WBG) (Note: The development areas of “health,� “climate change,� “law and justice,� “global/regional integration,� “anti corruption,� “urban development,� “poverty reduction,� “gender equity,� “gender equity,� “foreign direction investment,� “water and sanitation,� “trade and exports,� “energy/energy efficiency,� “disaster management,� “financial market,� and “equality of opportunity� were only provided in the Kuwait questionnaire. Respondents in Kuwait were not given the development areas “energy� and energy efficiency� separately.) 4 Note in the Appendix on the sectoral effectiveness (Appendix A, page 55) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know� if they did not have exposure to the WBG’s work in certain development areas. 26 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries VI. Sectoral Importance and Effectiveness (continued) The WBG Promoting Private Public Partnerships Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 5.6 “To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in XXXX?" (1 - "To no degree at all", 10 - "To a very significant degree") Helping the Poorest Percentage of Respondents (N=192) To a fully sufficient degree, 2% To a somewhat sufficient degree, 17% To a somewhat insufficient degree, 11% Don't know, To a very 56% insufficient degree, 15% “To what extent do you believe that the World Bank Group's work and support help the poorest in XXXX?� (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 27 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries VI. Sectoral Importance and Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in XXXX, bivariate correlational analyses were conducted using respondents’ ratings of the twenty nine areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank Group’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the WBG’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the WBG’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the WBG’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s overall effectiveness in XXXX. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at environmental sustainability;  The WBG’s effectiveness at social protection; and  The WBG’s effectiveness at regulatory framework.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in XXXX, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at energy efficiency;  The WBG’s effectiveness at social protection; and  The WBG’s effectiveness at environmental sustainability. 28 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries VII. How the World Bank Group Operates The World Bank Group’s Work in XXXX Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group supports activities and 5.6 strategies that are realistic for XXXX The World Bank Group’s work is aligned with what I consider the development priorities for 5.2 XXXX¹ Overall the World Bank Group currently plays a 5.1 relevant role in development in XXXX¹ "To what extent do you agree with the following statements about the World Bank Group’s work in XXXX?" (1-"Strongly disagree", 10-"Strongly agree") ¹Indicator Question 29 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries VII. How the World Bank Group Operates (continued) The World Bank Group’s Work in XXXX: Collaboration Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group supports activities and 6.2 strategies that are realistic for XXXX* 4.9 The World Bank Group’s work is aligned with 6.0 what I consider the development priorities for XXXX*¹ 4.5 Overall the World Bank Group currently plays a 5.9 relevant role in development in XXXX*¹ 4.5 Collaborating with the WBG Not collaborating with the WBG "To what extent do you agree with the following statements about the World Bank Group’s work in XXXX?" (1-"Strongly disagree", 10-"Strongly agree") (*Significanlty different between collaborators and non-collaborators with the WBG) ¹Indicator Question 30 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries VII. How the World Bank Group Operates (continued) Overall Perceptions Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group treats clients and 7.4 stakeholders in XXXX with respect Working with the World Bank Group increases 6.4 XXXX’s institutional capacity Where country systems are adequate, the World 6.3 Bank Group makes appropriate use of them¹ The World Bank Group effectively monitors and 6.0 evaluates the activities it supports The World Bank Group provides effective support to development projects 6.0 implementation The World Bank Group’s “Safeguard Policy� 5.8 requirements are reasonable The World Bank Group’s approvals and reviews 5.7 are done in a timely fashion The World Bank Group takes decisions quickly in 5.3 XXXX¹ "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") ¹Indicator Question (Note: The statement “the World Bank Group provides effective support to development projects implementation� was not provided in the Kuwait questionnaire.) 31 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration  Collaboration: As indicated in the chart below, respondents who collaborate with the WBG had significantly higher levels of agreement with the statement that “the WBG takes decisions quickly in XXXX,� compared to respondents who do not collaborate with the WBG. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group treats clients and stakeholders 7.7 in XXXX with respect 7.1 Working with the World Bank Group increases XXXX’s 6.6 institutional capacity 6.1 Where country systems (e.g., procurement, financial 6.4 management, etc.) are adequate, the World Bank Group makes appropriate use of them¹ 6.3 The World Bank Group effectively monitors and 6.4 evaluates the activities it supports 5.7 The World Bank Group’s “Safeguard Policy� 6.4 requirements are reasonable 5.5 The World Bank Group’s approvals and reviews are 6.2 done in a timely fashion 5.4 The World Bank Group takes decisions quickly in 6.0 XXXX*¹ 4.5 The World Bank Group provides effective support to 6.0 development projects implementation 6.1 Collaborating with the WBG Not collaborating with the WBG "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between collaborators and non-collaborators with the WBG) ¹Indicator Question (Note: The statement “the World Bank Group provides effective support to development projects implementation� was not provided in the Kuwait questionnaire.) 32 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner Mean Rating 1 2 3 4 5 6 7 8 9 10 Collaboration with the Government¹ 7.4 Straightforwardness and honesty¹ 7.2 Being a long-term partner¹ 6.9 Openness (sharing data and other information)¹ 6.6 Collaboration with other development partners¹ 6.4 Ease of access to the people at the World Bank Group 6.3 who are making decisions important to my work¹ Staff accessibility¹ 6.3 Being inclusive¹ 6.2 Responsiveness¹ 6.2 Flexibility (in terms of the institution’s products and 6.1 services)¹ Flexibility (in terms of changing country 5.9 circumstances)¹ The speed in which it gets things accomplished on the 5.7 ground¹ Collaboration with civil society¹ 5.6 Collaboration with the private sector¹ 5.5 "To what extent is the World Bank Group an effective development partner in XXXX, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") ¹Indicator Question 33 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration  Collaboration: As indicated in the chart below, respondents who collaborate with the WBG had significantly higher ratings for several qualities of the WBG as a development partner, compared to respondents who do not collaborate with the WBG. Mean Rating 1 2 3 4 5 6 7 8 9 10 Collaboration with the Government¹ 7.5 7.2 Being a long-term partner*¹ 7.4 6.4 Straightforwardness and honesty¹ 7.4 6.9 Ease of access to the people at the World Bank Group 7.2 who are making decisions important to my work*¹ 5.6 Openness (sharing data and other information)¹ 7.0 6.3 Staff accessibility*¹ 7.0 5.7 Collaboration with other development partners*¹ 7.0 5.8 Responsiveness*¹ 6.9 5.4 Being inclusive*¹ 6.8 5.7 Collaboration with civil society*¹ 6.7 4.9 Flexibility (in terms of the institution’s products and 6.6 services)*¹ 5.7 Collaboration with the private sector*¹ 6.4 4.7 Flexibility (in terms of changing country 6.4 circumstances)*¹ 5.5 The speed in which it gets things accomplished on the 6.3 ground*¹ 5.0 Collaborating with the WBG Not collaborating with the WBG "To what extent is the World Bank Group an effective development partner in XXXX, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between collaborators and non-collaborators with the WBG) ¹Indicator Question 34 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries VII. How the World Bank Group Operates (continued) Internal Measuring and Monitoring Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 5.4 "To what extent do you believe the World Bank Group measures and corrects its work in real time in XXXX?" (1-"To no degree at all", 10-"To a very significant degree") Value for Money from the WBG’s Reimbursable Advisory Services (RAS) Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 5.2 "To what extent do you believe that XXXX received value for money from the World Bank Group’s reimbursable advisory services (RAS)?" (1-"To no degree at all", 10-"To a very significant degree") 35 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities Percentage of Respondents (N=173) Weekly, 5% Monthly, 6% Never, 34% A few times a year, 35% Rarely, 20% "How frequently do you consult World Bank Group's knowledge work and activities in the work you do?" (Respondents chose from a list.) 36 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting XXXX’s Knowledge Needs (Indicator Question) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 5.9 "The World Bank Group meets XXXX's needs for knowledge services (e.g., research, analysis, data, technical assistance)" (1-"Strongly disagree", 10-"Strongly agree") Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Mean Significance Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 5.8 "Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country?" (1-"Not significant at all", 10-"Very significant") Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) Mean Technical Quality Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.8 "Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?" (1-"Very low technical quality", 10-"Very high technical quality") 37 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities  Country comparison: Respondents in Bahrain gave significantly lower ratings for the statement that “the WBG’s knowledge work and activities are translated enough into local language,� compared to respondents in other three countries. Mean Rating 1 2 3 4 5 6 7 8 9 10 Are source of relevant information on global 6.7 good practices Are accessible (well written and easy to 6.4 understand) Are relevant to XXXX’s social and economic 5.9 development priorities Are adequately disseminated 5.9 Are timely 5.9 Are adaptable to XXXX’s specific development 5.9 challenges and country circumstances¹ Include appropriate level of stakeholder 5.8 involvement during preparation Lead to practical solutions 5.6 Are translated enough into local language 5.4 "In XXXX, to what extent do you believe that the World Bank Group’s knowledge work and activities:" (1-"To no degree at all", 10-"To a very significant degree") ¹Indicator Question 38 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries IX. The Future Role of the WBG in XXXX The World Bank Group’s Local Presence in XXXX Percentage of Respondents (N=187) Less local Don't know, 14% presence, 1% The current level of local presence is adequate, 14% More local presence, 71% “To be a more effective development partner in XXXX, do you believe that the World Bank Group should have...? � (Respondents chose from a list.) Selectivity of the World Bank Group’s Support Percentage of Respondents (N=165) The World Bank Group is sufficiently selective and focuses on the most important development challenges in XXXX, 28% Don’t know, 53% The World Bank Group is not sufficiently selective in XXXX, and it is involved in too many areas of development, 18% “Which of the following best describes the World Bank Group’s support in XXXX?� (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 39 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries IX. The Future Role of the WBG in XXXX (continued) Making the World Bank Group of Greater Value  Country comparison: Respondents in Oman were significantly more likely to indicate that the WBG should “increase the level of capacity development in the country� (38%) and “improve the quality of its experts as related to XXXX's specific challenges� (23%), compared to respondents in other three countries.  Stakeholder groups: Respondents from the private sector/financial sector/private banks and CSOs were significantly more likely to indicate than other stakeholders that the WBG should “reach out more to groups outside of government.� Respondents from local/regional governments were significantly more likely to indicate than others that WBG should “increase the level of capacity development in the country.� Percentage of Respondents (N=163) Provide more adequate 41% data/knowledge/statistics/figures on XXXX’s economy Reach out more to groups outside of Government 30% Increase the level of capacity development in the 25% country Improve the quality of its visiting experts as related to 15% XXXX’s specific challenges Collaborate more effectively with Government clients 13% Improve the competitiveness of its financing compared 12% to markets Ensure greater selectivity in its work 8% Work faster 8% Offer more innovative knowledge services 8% Offer more innovative financial products through IFC 7% Increase availability reimbursable advisory services 7% (RAS) Other 6% Reduce the complexity of obtaining World Bank Group 6% financing from IFC "Which of the following SHOULD the World Bank Group do to make itself of greater value in XXXX? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 40 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries IX. The Future Role of the WBG in XXXX (continued) The World Bank Group Should Collaborate More with … Percentage of Respondents (N=196) Private sector 42% Academia/think tanks/research institutes 36% Local/Regional Government 22% Youth/university groups 22% NGOs/Community Based Organizations (CBOs) 18% Parliament 14% Media 11% Don’t know 9% Foundations 6% External partners 5% Beneficiaries 3% Aid community 2% Other 2% "In addition to regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) (Note: “Aid community� was not provided as a response option in the Kuwait questionnaire. “External partners,� “beneficiaries,� and “foundations� were only provided as response options in Kuwait. ) 41 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries IX. The Future Role of the WBG in XXXX (continued) Where the WBG Should Focus its Resources (aggregate percentages)  Respondents were asked to identify what they consider the most important areas for WBG emphasis in their countries. This chart shows the full list of the 33 development areas presented to the respondents. The chart on the following page, represents the top fifteen development priorities identified as preferred WBG emphasis, by country. Percentage of Respondents (N=206) Public sector governance/reform 40% Economic growth and diversification of income 35% Quality of education 31% Private sector development 29% Job creation/employment 19% Anti corruption 17% Equality of opportunity 10% Health 10% Social protection 9% Energy efficiency 8% Environmental sustainability 8% Foreign direct investment 7% Regulatory framework 7% Trade and exports 6% Global/regional integration 6% Law and justice 6% Natural resource management 5% Agriculture and fisheries development 5% Financial markets 4% Energy 4% Transport 4% Information and communications technology 4% Food security 3% Poverty reduction 3% Rural development 2% Water and sanitation 1% Climate change 1% Gender equity 1% Crime and violence 1% Urban development 1% Disaster management <1% Energy/energy efficiency 0% Communicable/non-communicable diseases 0% “When thinking about how the World Bank Group can have the most impact on development results in XXXX, in which sectoral areas do you believe the WBG should focus most of its resources in XXXX? (Choose no more than THREE)� (Respondents chose from a list. Responses combined.) (Note: The response options of “Energy/energy efficiency� and “communicable/non -communicable diseases� were only provided in the Kuwait questionnaire. Respondents in Kuwait were not given the response options “energy� and “energy efficiency� separately.) 42 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries IX. The Future Role of the WBG in XXXX (continued) Where the WBG Should Focus its Resources by Country Percentage of Respondents (N=206) 54% Public sector governance/reform* 31% 40% 27% 36% Economic growth and diversification of income 43% 35% 31% 34% Quality of education 23% 31% 33% 33% Anti corruption* 11% 13% 6% 22% Private sector development 31% 37% 27% 15% Equality of opportunity 11% 8% 6% 13% Job creation/employment 14% 21% 27% 13% Health 6% 4% 13% 9% Law and justice 9% 2% 4% 7% Global/regional integration 3% 4% 8% 6% Natural resource management 9% 6% 0% 6% Transport 3% 4% Kuwait (n=67) 2% 4% Environmental sustainability 9% Bahrain (n=35) 6% 13% Oman (n=52) 4% Trade and exports 3% 8% 8% United Arab Emirates (n=52) 4% Regulatory framework 6% 10% 10% “When thinking about how the World Bank Group can have the most impact on development results in XXXX, in which sectoral areas do you believe the WBG should focus most of its resources in XXXX? (Choose no more than THREE)� (Respondents chose from a list. Responses combined. Top 15 of 33 response options shown) (*Significantly different across countries) (Note: The response options of “Energy/energy efficiency� and “communicable/non -communicable diseases� were only provided in the Kuwait questionnaire. Respondents in Kuwait were not given the response options “energy� and “energy efficiency� separately. For the full list of development areas by country, please go to Appendix C.) 43 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries IX. The Future Role of the WBG in XXXX (continued) Future Combination of the WBG services Percentage of Respondents (N=162) Convening services, 3% None of the above, 2% The combination is appropriate for XXXX, 16% Knowledge products, 36% Financial services, 17% Don't know, 27% "When considering the combination of services that the World Bank Group offers in XXXX, and taking into account its limited level of resources, which ONE of the following do you believe the WBG should offer more of in XXXX?" (Respondents chose from a list.) 44 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries IX. The Future Role of the WBG in XXXX (continued) Value of World Bank Activities Mean Rating 1 2 3 4 5 6 7 8 9 10 Implementation assistance 7.9 Improving government effectiveness 7.9 Policy advice 7.8 Improving service delivery 7.7 Convening between the government and 7.7 groups outside of government Stakeholder consultations 7.5 Convening across government institutions 7.5 "When thinking about how the World Bank Group can add most value in XXXX, how important is each of the following activities?" (1-"Not important at all", 10-"Very important") 45 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 72) for all responses by stakeholder groups. General Information Sources Percentage of Respondents (N=171) Internet 60% Local newspapers 40% International newspapers 22% Periodicals 21% Social media (blogs, Facebook, Twitter, 16% YouTube, Flickr) Local television 8% International television 7% Other 6% Local radio 2% International radio 2% "How do you get most of your information about economic and social development issues in XXXX? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 46 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries X. Communication and Outreach (continued) Preferred Information Sources Percentage of Respondents (N=168) World Bank Group’s seminars/workshops/ 47% conferences e-Newsletters 37% Direct contact with World Bank Group 32% World Bank Group’s publications and other 29% written materials World Bank Group’s website 20% Social media (blogs, Facebook, Twitter, 10% YouTube, Flickr) Mobile phones 7% Other 2% "How would you prefer to receive information from the World Bank Group? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 47 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries X. Communication and Outreach (continued) Access to Information Percentage of Respondents (N=170) Yes 18% No 82% "Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information in its possession that is not on a list of exceptions?" Percentage of Respondents (N=170) Yes 16% No 84% "Have you requested information from the World Bank Group on its activities in the past year?" Percentage of Respondents (N=28) Yes 89% No 11% "Were you able to obtain this information?" 48 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries X. Communication and Outreach (continued) Access to the Internet Percentage of Respondents (N=171) Yes 99% No 1% "Do you have access to the Internet?" Percentage of Respondents (N=166) High speed/WiFi 93% Dial-up 7% "Which Internet connection do you use primarily when visiting a World Bank Group website?� (Respondents chose from a list.) 49 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries X. Communication and Outreach (continued) The WBG Website Usage  Stakeholders: Respondents from the media were significantly less likely to have used the WBG website than respondents from other stakeholder groups. Percentage of Respondents (N=172) Yes 60% No 40% "Do you use/have you used the World Bank Group website?" Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I find the information on the World Bank 7.3 Group’s websites useful. I find the World Bank Group’s websites easy 7.1 to navigate. "Please rate how much you agree with the following statements." (1-"Strongly disagree", 10-"Strongly agree�) 50 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries X. Communication and Outreach (continued) Evaluation of the WBG’s Social Media Channels Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group’s social media channels are valuable sources of information 6.7 about the institution "Please rate how much you agree with the following statements." Information Sharing Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group is responsive to my 7.2 information requests and inquiries When I need information from the World Bank 6.9 Group I know how to find it "Please rate how much you agree with the following statements." (1-"Strongly disagree", 10-"Strongly agree�) 51 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries XI. Appendices A. Responses to All Questions across All Respondents...................... 53 B. Responses to All Questions by Stakeholder Groups ...................... 70 C. Responses to Indicator Questions by Geographic Locations ......... 93 D. Responses to Selected Questions by Level of Collaboration with the World Bank Group ...................................................................... 109 E. Indicator Questions as a Function of Exposure to the WBG ........ 117 F. WBG Country Opinion Survey FY15 – Kuwait Questionnaire ...... 118 G. WBG Country Opinion Survey FY15 – Bahrain Questionnaire .... 135 H. WBG Country Opinion Survey FY15 – Oman Questionnaire ....... 152 I. WBG Country Opinion Survey FY15 – UAE Questionnaire .......... 169 52 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries Appendix A: Responses to All Questions across All Respondents (N=231) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know� (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing XXXX5 Percentage of Respondents 1. In general would you say that XXXX is headed in ... ? (N=221) The right direction 68.8% The wrong direction 15.4% Not sure 15.8% 2. Listed below are a number of development priorities in XXXX. Please identify which of the following you consider the most important development Percentage of Respondents 6 priorities in XXXX? (Choose no more than THREE) (Responses Combined; N=225 ) Quality of education 39.6% Economic growth and diversification of income 39.1% Public sector governance/reform 36.0% Private sector development 27.6% Job creation/employment 19.6% Anti corruption 16.4% Energy efficiency (e.g., energy savings, building insulation) 10.5% Social protection (e.g., pensions, targeted social assistance) 10.2% Foreign direct investment 9.8% Health 8.9% Food security 8.0% Regulatory framework 8.0% Law and justice (e.g., judicial system) 5.8% Transport (e.g., roads, bridges, transportation) 5.8% Environmental sustainability 5.8% Equality of opportunity (i.e., equity) 4.9% Energy/energy efficiency 4.1% Information and communications technology 4.0% Urban development 4.0% Global/regional integration 3.6% Natural resource management (e.g., oil, gas, mining) 3.6% Trade and exports 3.1% Agriculture and fisheries development 2.7% Energy (e.g., electricity production, gas prices) 2.6% Gender equity 2.2% Water and sanitation 2.2% Poverty reduction 1.8% Disaster management 1.3% Climate change (e.g., mitigation, adaptation) 0.9% Crime and violence 0.9% Financial markets 0.4% Rural development 0.0% Communicable/non-communicable diseases 0.0% 5 XXXX refers to one of the four GCC countries (Oman, Kuwait, United Arab Emirates, and Bahrain) in which respondents were located when responding to the questionnaire. 6 The response options of “Energy/energy efficiency� and “communicable/non -communicable diseases� were only provided in the Kuwait questionnaire (n=73). Respondents in Kuwait were not gi ven the response options “energy� and energy efficiency� separately. 53 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries A. General Issues Facing XXXX (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents 7 contribute most to reducing poverty in XXXX? (Choose no more than THREE) (Responses Combined; N=214 ) Economic growth and diversification of income 51.4% Quality of education 33.6% Private sector development 30.8% Anti corruption 28.0% Job creation/employment 26.6% Equality of opportunity (i.e., equity) 22.4% Public sector governance/reform (i.e., government effectiveness, public 15.4% financial management, public expenditure, fiscal system reform) Social protection (e.g., pensions, targeted social assistance) 11.7% Foreign direct investment 7.5% Rural development 6.5% Natural resource management (e.g., oil, gas, mining) 6.1% Law and justice (e.g., judicial system) 5.6% Information and communications technology 5.1% Health 4.2% Trade and exports 3.7% Water and sanitation 2.8% Global/regional integration 2.8% Regulatory framework 2.8% Energy efficiency (e.g., energy savings, building insulation) 2.8% Environmental sustainability 2.3% Agriculture and fisheries development 2.3% Food security 2.3% Transport (e.g., roads, bridges, transportation) 1.9% Energy/energy efficiency 1.4% Communicable/non-communicable diseases 1.4% Gender equity 1.4% Climate change (e.g., mitigation, adaptation) 1.4% Crime and violence 1.4% Energy (e.g., electricity production, gas prices) 1.4% Urban development 0.9% Financial markets 0.9% Disaster management 0.0% 7 The response options of “Energy/energy efficiency� and “communicable/non -communicable diseases� were only provided in the Kuwait questionnaire (n=69). Respondents in Kuwait were not gi ven the response options “energy� and energy efficiency� separately. 54 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries A. General Issues Facing XXXX (continued) 4. The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in XXXX? (Choose no Percentage of Respondents more than TWO) (Responses Combined; N=215) Better employment opportunities for young people 38.6% Better entrepreneurial opportunities (i.e., to start small and medium sized 34.0% businesses) Better quality education and training that better ensure job opportunity 32.6% Consistent and more diversified economic growth 20.9% Greater voice and participation for citizens to help ensure greater accountability 11.6% A growing middle class 11.6% Greater equity of fiscal policy 11.6% Better quality public services 9.3% Greater access to micro-finance for the poor 7.4% Better employment opportunities for women 5.6% Better opportunity for the poor expats who live in urban areas 5.1% More reliable social safety net 2.3% Better energy efficiency 2.3% Greater access to health and nutrition for citizens 2.3% Better opportunity for the poor who live in rural areas 1.4% Other 0.5% B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in XXXX? 207 0 5.01 2.92 (1-Not familiar at all, 10-Extremely familiar) Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s 154 52 5.43 2.34 effectiveness in XXXX? (1-Not effective at all, 10-Very effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help XXXX solve its most 151 55 6.13 2.27 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 55 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries B. Overall Attitudes toward the World Bank Group (continued) 4. When thinking about how the World Bank Group can have the most impact on development results in XXXX, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and Percentage of Respondents 8 knowledge services) in XXXX? (Choose no more than THREE) (Responses Combined; N=206 ) Public sector governance/reform (i.e., government effectiveness, public 39.8% financial management, public expenditure, fiscal system reform) Economic growth and diversification of income 35.4% Quality of education 31.1% Private sector development 28.6% Job creation/employment 18.9% Anti corruption 17.5% Equality of opportunity (i.e., equity) 10.2% Health 9.7% Social protection (e.g., pensions, targeted social assistance) 9.2% Energy efficiency (e.g., energy savings, building insulation) 7.9% Environmental sustainability 7.8% Foreign direct investment 7.3% Regulatory framework 7.3% Trade and exports 5.8% Global/regional integration 5.8% Law and justice (e.g., judicial system) 5.8% Natural resource management (e.g., oil, gas, mining) 4.9% Agriculture and fisheries development 4.9% Financial markets 4.4% Energy (e.g., electricity production, gas prices) 4.3% Transport (e.g., roads, bridges, transportation) 3.9% Information and communications technology 3.9% Food security 3.4% Poverty reduction 3.4% Rural development 1.9% Water and sanitation 1.5% Climate change (e.g., mitigation, adaptation) 1.5% Gender equity 1.5% Crime and violence 1.5% Urban development 1.5% Disaster management 0.5% Energy/energy efficiency 0.0% Communicable/non-communicable diseases 0.0% 8 The response options of “Energy/energy efficiency� and “communicable/non -communicable diseases� were only provided in the Kuwait questionnaire (n=67). Respondents in Kuwait were not giv en the response options “energy� and “energy efficiency� separately. 56 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=201) nd activity do you believe is of greatest VALUE and which activity is Greatest 2 Greatest of second greatest value in XXXX? Value Value Combined Policy advice, studies, analyses 28.9% 18.9% 47.8% Advisory services and technical assistance 24.4% 15.4% 39.8% Capacity development 19.4% 17.4% 36.8% Implementation support 13.9% 17.4% 31.3% Development partners coordination 2.5% 10.4% 12.9% Convening/facilitating 3.0% 8.0% 10.9% Data 5.0% 4.5% 9.5% 9 Financial resources 0.0% 6.1% 6.1% Other 2.5% 2.5% 5.0% Linkage to non-Bank expertise 0.5% 3.5% 4.0% 6-7 How EFFECTIVE do you believe the World Bank Group is in terms of the Effectiveness capacity building work it does in each of the following areas in XXXX? (1-Not effective at all, 10-Very effective) N DK Mean SD Policy design (for clarity and better incentives to achieve socio-economic goals) 108 88 5.94 2.24 Implementation support 49 69 5.24 2.36 10 The private sector (related to institutional and policy change) 35 26 5.60 2.44 8-9 When thinking about how to improve capacity building in XXXX to help Importance ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important all, 10-Very important) N DK Mean SD Policy design (for clarity and better incentives to achieve socio-economic goals) 132 61 7.36 2.06 Implementation support 69 49 7.28 2.34 11 The private sector (related to institutional and policy change) 42 19 8.00 1.81 9 “Financial resources� was only provided as a response option in the Kuwait questionnaire (n=66). 10 “The private sector� was only provided as an area for rating in the Kuwait questionnai re. 11 “The private sector� was only provided as an area for rating in the Kuwait questionnaire. 57 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries B. Overall Attitudes toward the World Bank Group (continued) 10. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents 12 WEAKNESSES in its work in XXXX? (Choose no more than TWO) (Responses Combined; N=197 ) Don’t know 31.5% Not enough public disclosure of its work 18.3% Not collaborating enough with stakeholders outside the Government 16.2% Not adequately sensitive to political/social realities in Bahrain 11.7% World Bank Group’s processes too complex and slow 10.5% Its advice and strategies do not lend themselves to practical problem solving 10.2% Not willing to honestly criticize policies and reform efforts in the country 8.6% Too influenced by developed countries 8.1% Staff too inaccessible 7.1% Imposing technocratic solutions without regard to political and cultural realities 6.1% Other 6.1% Not client focused 5.1% Not exploring alternative policy options 5.1% World Bank Group’s processes too slow 4.7% Inadequate quality of consultants and visiting technical experts 4.7% World Bank Group’s processes too complex 3.1% Not aligned with work of other development partners 2.5% Not aligned with country priorities 2.5% Arrogant in its approach 1.5% The credibility of its knowledge/data 1.0% Insufficient experience of visiting staff 0.8% 11. Which World Bank Group’s instruments do you believe are the MOST Percentage of Respondents effective in reform efforts in XXXX? (Choose no more than TWO) (Responses Combined; N=195) Technical assistance (advice, best practice, international experience, etc.) 57.9% Knowledge products/services (analytical work, studies, surveys, etc.) 36.9% Capacity development 36.4% Don’t know 16.9% Investment lending (financing specific private sector projects) 13.8% Other 2.1% 12. To what extent do you believe that the World Bank Group’s work and support Percentage of Respondents help the poorest in XXXX? (Choose only ONE response) (N=192) To a fully sufficient degree 1.6% To a somewhat sufficient degree 16.7% To a somewhat insufficient degree 11.5% To a very insufficient degree 14.6% Don't know 55.7% 12 In the Kuwait questionnaire, “the World Bank Group’s processes too complex� and “the World Bank Group’s processes too slow� were provided as two separate response options, whereas in other three GCC countries, they were combined. In addition, in Kuwait, the response option “insufficient experience of visiting staff� was worded differently as “inadequate quality of consultants and visiting technical experts.� 58 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries B. Overall Attitudes toward the World Bank Group (continued) 13. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with Percentage of Respondents 13 more in your country? (Choose no more than TWO) (Responses Combined; N=196 ) Private sector 41.8% Academia/think tanks/research institutes 36.2% Local/Regional Government 22.4% Youth/university groups 21.9% NGOs/Community Based Organizations (CBOs) 17.9% Parliament 13.8% Media 10.7% Don’t know 9.2% Foundations 6.2% External partners 4.6% Beneficiaries 3.1% Aid community 2.3% Other 1.5% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in XXXX? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 14. Overall the World Bank Group currently plays a relevant role in development in 131 59 5.10 2.24 XXXX* 15. The World Bank Group’s work is aligned with what I consider the development 123 62 5.24 2.35 priorities for XXXX* 16. The World Bank Group supports activities and strategies that are realistic for 115 67 5.57 2.31 XXXX 17. The World Bank Group treats clients and stakeholders in XXXX with respect 126 57 7.38 2.41 13 “Aid community� was not provided as a response option in the Kuwait questionnaire. “External partners,� “beneficiaries,� and “foundations� were only provided as response options in Kuwait (n=65). 59 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Degree XXXX, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 18. Responsiveness* 107 78 6.18 2.27 19. Flexibility (in terms of the institution’s products and services)* 97 82 6.13 2.17 20. Flexibility (in terms of changing country circumstances)* 98 80 5.95 2.29 21. Being inclusive* 107 71 6.21 2.21 22. Openness (sharing data and other information)* 118 59 6.58 2.35 23. Staff accessibility* 111 67 6.30 2.52 24. Straightforwardness and honesty* 102 74 7.17 2.41 25. Ease of access to the people at the World Bank Group who are making decisions 107 71 6.35 2.68 important to my work* 26. Collaboration with civil society* 83 95 5.61 2.59 27. Collaboration with the Government* 108 71 7.35 2.11 28. Collaboration with other development partners* 87 92 6.41 2.43 29. Collaboration with the private sector* 90 89 5.47 2.65 30. The speed in which it gets things accomplished on the ground* 98 82 5.72 2.58 31. Being a long-term partner* 100 79 6.90 2.36 32. To be a more effective development partner in XXXX, do you believe that the Percentage of Respondents World Bank Group should have…? (Select only ONE response) (N=187) More local presence 71.1% The current level of local presence is adequate 13.9% Don't know 13.9% Less local presence 1.1% 33. When World Bank Group assisted reform efforts fail or are slow to take place, Percentage of Respondents which of the following would you attribute to? (Choose no more than TWO) (Responses Combined; N=173) Lack of/inadequate levels of capacity in Government 22.5% Poor development partner coordination 22.0% There is not an adequate level of citizen/civil society participation 22.0% The World Bank Group does not do adequate follow through/follow-up 20.2% Reforms are not well thought out in light of country challenges 19.7% The World Bank Group is not sensitive enough to political/social realities on the 19.1% ground Political pressures and obstacles 17.9% The Government works inefficiently 15.6% The World Bank Group works too slowly 7.5% Other 6.4% 60 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance 14 involved in the following areas of development in XXXX? (1-Not important at all, 10-Very important) N DK Mean SD 1. Anti corruption 149 24 6.95 2.93 2. Information and communications technology 144 20 6.77 2.70 3. Transport (e.g., roads, bridges, transportation) 146 20 6.12 2.83 4. Energy (e.g., electricity production, gas prices) 98 18 6.87 2.52 5. Law and justice (e.g., judicial system) 144 24 6.23 2.85 6. Urban development 148 21 6.24 2.66 7. Environmental sustainability 147 20 7.41 2.40 8. Regulatory framework 150 17 7.64 2.16 9. Energy efficiency (e.g., energy savings, building insulation) 95 19 6.97 2.50 10. Poverty reduction 149 17 6.20 2.86 11. Gender equity 147 18 5.63 3.01 12. Private sector development 150 18 7.67 2.36 13. Foreign direct investment 145 23 7.44 2.34 14. Water and sanitation 143 21 6.38 2.60 15. Trade and exports 142 22 6.83 2.41 16. Economic growth and diversification of income 149 16 8.05 2.11 17. Disaster management 138 26 6.57 2.61 18. Public sector governance/reform 148 15 7.86 2.22 19. Job creation/employment 149 17 7.72 2.24 20. Financial markets 141 24 7.04 2.39 21. Equality of opportunity (i.e., equity) 144 18 6.79 2.79 22. Health 140 21 6.77 2.60 23. Rural development 136 24 5.78 2.96 24. Global/regional integration 128 30 6.76 2.55 25. Food security 137 27 6.97 2.45 26. Quality of education 135 27 8.28 2.18 27. Social protection (e.g., pensions, targeted social assistance) 137 26 6.69 2.73 28. Climate change (e.g., mitigation, adaptation) 139 25 6.57 2.69 29. Agriculture and fisheries development 141 24 6.35 2.70 30. Natural resource management (e.g., oil, gas, mining) 146 21 7.27 2.71 31. Crime and violence 50 3 5.48 3.07 32. Communicable/non-communicable diseases 47 5 5.62 2.97 33. Energy/energy efficiency 48 4 7.58 2.23 14 The development areas of “energy/energy efficiency,� “crime and violence,� and “communicable/non- communicable diseases� were only provided in the Kuwait questionnaire. Respondents in Kuwait were not given the development areas “energy� and energy efficiency� separately. 61 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the Effectiveness 15 work it does in the following areas of development in XXXX? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Energy (e.g., electricity production, gas prices) 33 87 5.85 2.64 2. Energy efficiency (e.g., energy savings, building insulation) 33 84 5.73 2.55 3. Information and communications technology 61 102 5.36 2.67 4. Transport (e.g., roads, bridges, transportation) 47 114 5.21 2.58 5. Economic growth and diversification of income 72 87 6.21 2.44 6. Environmental sustainability 56 103 5.71 2.49 7. Regulatory framework 61 96 5.84 2.70 8. Private sector development 62 93 5.79 2.56 9. Public sector governance/reform 70 89 6.06 2.72 10. Job creation/employment 59 99 5.81 2.59 11. Quality of education 59 70 6.22 2.73 12. Social protection (e.g., pensions, targeted social assistance) 56 100 5.89 2.60 13. Agriculture and fisheries development 21 25 6.14 2.52 14. Development planning 24 21 6.75 2.54 15. Health 39 71 6.10 2.38 16. Climate change (e.g., mitigation, adaptation) 35 76 5.03 2.49 17. Law and justice (e.g., judicial system) 28 57 5.07 2.65 18. Global/regional integration 28 57 5.79 2.39 19. Anti corruption 22 27 4.41 2.81 20. Urban development 16 30 4.56 2.48 21. Poverty reduction 14 32 4.71 2.97 22. Gender equity 17 28 5.12 2.78 23. Foreign direct investment 19 27 5.58 2.61 24. Water and sanitation 13 32 4.77 2.39 25. Trade and exports 19 27 5.84 2.69 26. Energy/energy efficiency 15 31 5.33 2.35 27. Disaster management 13 33 4.77 2.74 28. Financial markets 17 29 5.76 2.82 29. Equality of opportunity (i.e., equity) 16 30 5.25 3.04 15 The development areas of “health,� “climate change,� “law and justice,� “global/regional integration,� “anti corruption,� “urban development,� “poverty reduction,� “gender equity,� “gender equity,� “foreign direction investment,� “water and sanitation,� “trade and exports,� “energy/energy efficiency,� “disaster management,� “financial market,� and “equality of opportunity� were only provided in the Kuwait questionnaire. Respondents in Kuwait were not given the development areas “energy� and energy efficiency� separately. 62 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries C. World Bank Group’s Effectiveness and Results (continued) 3. Where are the World Bank Group’s decisions made primarily that support the Percentage of Respondents program in XXXX? (Select only ONE response) (N=164) Don't know 59.8% At the Headquarters (in Washington D.C.) 25.6% In the country 14.6% Achieving Development Results* N DK Mean SD 4. To what extent does the World Bank Group’s work help to achieve 104 69 5.77 2.24 development results in XXXX? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statement about the World Bank Group in XXXX? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 5. The World Bank Group meets XXXX’s needs for knowledge services (e.g., 114 57 5.86 2.21 research, analysis, data, technical assistance)* Reimbursement Advisory Services N DK Mean SD 6. To what extent do you believe that Kuwait received value for money from the World Bank Group’s reimbursable advisory services (RAS)? (1-To no degree at all, 86 87 5.17 2.47 10-To a very significant degree) Measuring and Correcting Work N DK Mean SD 7. To what extent do you believe the World Bank Group measures and corrects 81 87 5.44 2.47 its work in real time in XXXX? (1-To no degree at all, 10-To a very significant degree) 63 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=173) Weekly 5.2% Monthly 5.8% A few times a year 35.3% Rarely 19.7% Never 34.1% In XXXX, to what extent do you believe that the World Bank Group’s knowledge Degree work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 93 71 5.86 2.15 3. Include appropriate level of stakeholder involvement during preparation 94 65 5.77 2.35 4. Are relevant to XXXX’s social and economic development priorities 97 61 5.95 2.33 5. Lead to practical solutions 94 63 5.57 2.45 6. Are accessible (well written and easy to understand) 99 57 6.37 2.46 7. Are source of relevant information on global good practices 100 59 6.65 2.29 8. Are adequately disseminated 96 62 5.89 2.51 9. Are translated enough into local language 86 72 5.38 2.79 10. Are adaptable to XXXX’s specific development challenges and country 99 58 5.86 2.39 circumstances* Overall Evaluations N DK Mean SD 11. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country?* 112 54 5.81 2.16 (1-Not significant at all, 10-Very significant) 12. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* (1-Very low technical quality, 10-Very high 112 55 6.75 2.04 technical quality) 64 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Group’s Level of Agreement technical assistance/advisory work contribute to solving Kuwait’s development challenges? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 1. Conceptualization (understanding and framing the problem) 102 63 6.72 2.28 2. Design (appraising and planning the solutions) 98 58 6.54 2.33 3. Implementation support (help with executing, carrying out, monitoring and 95 62 6.00 2.58 making appropriate adjustments) 4. Evaluation (assessing the impact and results) 92 66 6.48 2.44 To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 5. The World Bank Group effectively monitors and evaluates the activities it 94 70 6.02 2.26 supports 6. The World Bank Group’s approvals and reviews are done in a timely fashion 87 70 5.70 2.28 7. The World Bank Group’s “Safeguard Policy� requirements are reasonable 73 84 5.81 2.30 8. The World Bank Group takes decisions quickly in XXXX 84 71 5.26 2.47 9. Working with the World Bank Group increases XXXX’s institutional capacity 103 54 6.36 2.52 10. Where country systems (e.g., procurement, financial management, etc.) are 81 75 6.33 2.42 adequate, the World Bank Group makes appropriate use of them* 11. The World Bank Group provides effective support to development projects 16 55 56 6.02 2.30 implementation WBG Promoting PPP in XXXX N DK Mean SD 12. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in XXXX? (1-To no degree at 105 12 5.56 2.45 all, 10-To a very significant degree) 13. Which of the following best describes the way the World Bank Group operates Percentage of Respondents in XXXX? (Select only one response) (N=167) The World Bank Group takes too much risk in XXXX 1.2% The World Bank Group does not take enough risk in XXXX 15.0% The World Bank Group’s approach to risk is appropriate 21.6% Don't know 62.3% 14. Which of the following best describes the World Bank Group’s support in Percentage of Respondents XXXX? (Select only one response) (N=165) The World Bank Group is sufficiently selective and focuses on the most important 28.5% development challenges in XXXX The World Bank Group is not sufficiently selective in XXXX, and it is involved in too 18.2% many areas of development Don’t know 53.3% 16 The statement “the World Bank Group provides effective support to development projects implementation � was not provided in the Kuwait questionnaire. 65 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries F. The Future Role of the World Bank Group in XXXX 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in XXXX? (Choose no more than TWO) (Responses Combined; N=163) Provide more adequate data/knowledge/statistics/figures on XXXX’s economy 41.1% Reach out more to groups outside of Government 30.1% Increase the level of capacity development in the country 24.5% Improve the quality of its visiting experts as related to XXXX’s specific challenges 14.7% Collaborate more effectively with Government clients (e.g., national, state, local) 13.5% Improve the competitiveness of its financing compared to markets (e.g., cost, 11.7% timeliness, other terms) Ensure greater selectivity in its work 8.0% Work faster 8.0% Offer more innovative knowledge services 8.0% Offer more innovative financial products through IFC 7.4% Increase availability reimbursable advisory services (RAS) 6.7% Other 6.1% Reduce the complexity of obtaining World Bank Group financing from IFC 5.5% 2. When considering the combination of services that the World Bank Group offers in XXXX, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Percentage of Respondents XXXX? (Select only ONE response) (N=162) Knowledge products 35.8% Don't know 26.5% Financial services 16.7% The combination is appropriate for XXXX 16.0% Convening services 3.1% None of the above 1.9% 3. When thinking about how the World Bank Group can add the most value in Level of Agreement XXXX, how important is each of the following activities? (1-Not important at all, 10- Very important) N DK Mean SD 1. Policy advisce 143 18 7.76 2.10 2. Implementation assistance 142 15 7.90 2.11 3. Improving government effectiveness 139 15 7.87 2.17 4. Improving service delivery 136 20 7.72 1.97 5. Convening across government institutions 132 23 7.45 2.12 6. Convening between the government and groups outside of government (e.g., 135 22 7.68 2.27 private sector, NGOs, academia, media) 7. Stakeholder consultations 132 23 7.52 2.27 66 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in XXXX? (Choose no more than TWO) (Responses Combined; N=171) Internet 59.6% Local newspapers 39.8% International newspapers 22.2% Periodicals 21.1% Social media (blogs, Facebook, Twitter, YouTube, Flickr) 15.8% Local television 8.2% International television 7.0% Other 6.4% Local radio 2.3% International radio 1.8% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=168) World Bank Group’s seminars/workshops/ conferences 47.0% e-Newsletters 36.9% Direct contact with World Bank Group 32.1% World Bank Group’s publications and other written materials 28.6% World Bank Group’s website 20.2% Social media (blogs, Facebook, Twitter, YouTube, Flickr) 10.1% Mobile phones 6.5% Other 1.8% 3. Are you aware of the World Bank Group’s Access to Information Policy under which the WBG will now disclose any information in its possession that is not on Percentage of Respondents a list of exceptions? (N=170) Yes 18.2% No 81.8% 4. Have you requested information from the World Bank Group on its activities Percentage of Respondents in the past year? (N=170) Yes 15.9% No 84.1% Percentage of Respondents 5. Were you able to obtain this information? (N=28) Yes 89.3% No 10.7% Percentage of Respondents 6. Do you have access to the Internet? (N=171) Yes 99.4% No .6% Percentage of Respondents 7. Do you use/have you used the World Bank Group website? (N=172) Yes 60.5% No 39.5% 67 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries G. Communication and Information Sharing (continued) 8. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=166) High speed/WiFi 92.8% Dial-up 7.2% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 9. I find the World Banks Group’s websites easy to navigate. 99 62 7.06 2.09 10. I find the information on the World Bank Group’s websites useful. 101 55 7.31 1.88 11. The World Bank Group’s social media channels are valuable sources of 64 94 6.70 2.24 information about the institution 12. When I need information from the World Bank Group I know how to 102 58 6.91 2.53 find it 13. The World Bank Group is responsive to my information requests and 72 87 7.21 2.17 inquiries H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Please mark only ONE response) (N=222) 1. Employee of a Ministry, Ministerial Department or Implementation Agency 19.4% 2. Private Sector Organization 18.5% 3. Independent Government Institution 9.9% 4. Financial Sector/Private Bank 8.6% 5. Media 6.8% 6. Academia/Research Institute/Think Tank 6.8% 7. Other 5.9% 8. Local/Regional Government Office or Staff 5.4% 9. NGO/ Community-Based Organization 5.4% 10. Office of Minister 5.0% 11. Chambers of Commerce 2.3% 12. PMU overseeing implementation of project/Consultant/Contractor working 1.8% on WBG supported project/program 13. Bilateral/ Multilateral Agency 1.8% 14. Parliament .9% 15. Private Foundation .9% 16. Judiciary Branch .9% 68 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries H. Background Information (continued) 2. Please identify the primary specialization of your work. Percentage of Respondents (Please mark only ONE response) (N=219) Other 31.1% Finance and markets 12.3% Macroeconomics and fiscal management 8.7% Education 7.3% Generalist (specialized in multiple sectors) 6.8% Trade and competitiveness 6.4% Governance 5.5% Transport and ICT 4.6% Social protection and labor 2.7% Environment and natural resources 2.7% Energy and extractives 2.7% Urban, rural, and social development 2.3% Public-private partnerships 1.8% Jobs 1.4% Health, nutrition, and population .9% Agriculture .9% Water .5% Gender .5% Poverty .5% Climate change .5% 3. Which one of the following best describes your level of interaction with the Percentage of Respondents World Bank Group in your country? (Select only ONE response) (N=222) I currently collaborate with the World Bank Group 15.3% I have previously collaborated with the World Bank Group 22.1% Both of the above (I currently collaborate and previously have collaborated with 20.3% the World Bank Group) I have never collaborated with the World Bank Group 42.3% 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in XXXX? (Select only ONE response) (N=181) The World Bank (IBRD/IDA) 58.6% The International Finance Corporation (IFC) 9.4% The Multilateral Investment Guarantee Agency (MIGA) 2.2% Other 29.8% 5. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in XXXX? (Choose no more than TWO) (Responses Combined; N=203) Collaborate as part of my professional duties 44.8% Use World Bank Group reports/data 35.5% Use World Bank Group website for information, data, research, etc. 25.1% Observer 23.6% Engage in World Bank Group related/sponsored events/activities 18.7% Percentage of Respondents 6. What’s your gender? (N=222) Female 21.2% Male 78.8% 69 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries Appendix B: Responses to All Questions by Stakeholder Groups17 Office of Minister N=11  Employee of a Ministry/ PMU/ Consultant N=47  Local/Regional Government N=12  Private Sector/Financial Sector/Private Bank N=60  CSO N=19 Media N=15 Independent Government Institution N=22 Academia/Research Institute/Think tanks N=15 Other N=21 A. General Issues facing XXXX In general, would you say that XXXX is headed in...?* Employee of a Local/ Private Sector/ Independent Academia/ Office of Ministry/ PMU/ Regional Financial Sector/ Government Research institute/ Percentage of Respondents Minister Consultant Government Private Bank CSO Media Institution Think tank Other The right direction 80.0% 87.0% 100.0% 58.3% 57.9% 73.3% 72.7% 40.0% 68.4% The wrong direction 10.0% 4.3% 0.0% 20.0% 26.3% 13.3% 9.1% 53.3% 0.0% Not sure 10.0% 8.7% 0.0% 21.7% 15.8% 13.3% 18.2% 6.7% 31.6% *Significantly different between stakeholder groups 17 Only 222 respondents provided the information about their current positions. Thus, only these respondents were included in the across-stakeholder analysis presented in this appendix. 70 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries A. General Issues facing XXXX (continued) 18 Listed below are a number of development priorities in XXXX. Please identify which of the following you consider the most important development priorities in XXXX? (Choose no more than THREE) Employee of a Local/ Private Sector/ Independent Academia/ Percentage of Respondents Office of Ministry/ PMU/ Regional Financial Sector/ Government Research institute/ (Responses combined) Minister Consultant Government Private Bank CSO Media Institution Think tank Other Social protection (e.g., pensions, targeted social assistance) 0.0% 8.5% 8.3% 15.0% 26.3% 20.0% 0.0% 6.7% 0.0% Food security 0.0% 12.8% 25.0% 8.3% 10.5% 6.7% 4.5% 0.0% 0.0% Public sector governance/reform* 45.5% 42.6% 8.3% 31.7% 36.8% 6.7% 54.5% 26.7% 42.9% Global/regional integration 0.0% 4.3% 8.3% 3.3% 5.3% 6.7% 0.0% 6.7% 0.0% Gender equity 0.0% 0.0% 0.0% 3.3% 10.5% 0.0% 0.0% 0.0% 4.8% Private sector development 27.3% 23.4% 41.7% 30.0% 21.1% 33.3% 36.4% 20.0% 19.0% Foreign direct investment 18.2% 4.3% 8.3% 15.0% 10.5% 0.0% 18.2% 13.3% 0.0% Water and sanitation 0.0% 4.3% 0.0% 1.7% 0.0% 13.3% 0.0% 0.0% 0.0% Anti corruption* 0.0% 8.5% 8.3% 20.0% 21.1% 26.7% 18.2% 46.7% 4.8% Job creation/employment 27.3% 19.1% 16.7% 23.3% 21.1% 26.7% 13.6% 13.3% 14.3% Rural development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Financial markets 0.0% 0.0% 0.0% 1.7% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 0.0% 2.1% 0.0% 3.3% 10.5% 13.3% 0.0% 6.7% 4.8% Environmental sustainability 0.0% 6.4% 16.7% 5.0% 5.3% 0.0% 4.5% 6.7% 9.5% Equality of opportunity (i.e., equity) 9.1% 2.1% 0.0% 5.0% 10.5% 0.0% 9.1% 6.7% 0.0% Health 27.3% 10.6% 16.7% 8.3% 0.0% 6.7% 9.1% 6.7% 4.8% Quality of education 72.7% 40.4% 50.0% 33.3% 42.1% 26.7% 54.5% 33.3% 23.8% Poverty reduction 0.0% 0.0% 0.0% 0.0% 10.5% 0.0% 4.5% 0.0% 4.8% Energy efficiency (e.g., energy savings, building insulation) 0.0% 8.6% 18.2% 15.0% 12.5% 0.0% 0.0% 14.3% 15.4% Transport (e.g., roads, bridges, transportation) 0.0% 0.0% 0.0% 10.0% 0.0% 20.0% 4.5% 6.7% 9.5% Climate change (e.g., mitigation, adaptation) 0.0% 0.0% 0.0% 1.7% 0.0% 0.0% 0.0% 0.0% 4.8% Agriculture and fisheries development 0.0% 8.5% 8.3% 0.0% 0.0% 0.0% 4.5% 0.0% 0.0% Trade and exports 0.0% 2.1% 8.3% 5.0% 0.0% 6.7% 0.0% 6.7% 0.0% Crime and violence 0.0% 0.0% 0.0% 1.7% 0.0% 0.0% 0.0% 6.7% 0.0% Economic growth and diversification of income 45.5% 36.2% 50.0% 36.7% 15.8% 46.7% 27.3% 53.3% 57.1% Law and justice (e.g., judicial system) 0.0% 4.3% 0.0% 3.3% 15.8% 6.7% 4.5% 0.0% 19.0% Regulatory framework 0.0% 6.4% 0.0% 10.0% 10.5% 13.3% 0.0% 6.7% 19.0% Energy (e.g., electricity production, gas prices) 0.0% 2.9% 9.1% 2.5% 0.0% 0.0% 7.7% 0.0% 0.0% Natural resource management (e.g., oil, gas, mining) 0.0% 4.3% 0.0% 3.3% 5.3% 0.0% 4.5% 0.0% 9.5% Disaster management 0.0% 2.1% 0.0% 1.7% 0.0% 6.7% 0.0% 0.0% 0.0% Information and communications technology* 27.3% 4.3% 0.0% 1.7% 0.0% 0.0% 0.0% 13.3% 4.8% Energy/energy efficiency 0.0% 0.0% 0.0% 5.0% 0.0% 0.0% 11.1% 0.0% 12.5% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 18 The response options of “Energy/energy efficiency� and “communicable/non -communicable diseases� were only provided in the Kuwait questionnaire. Respondents in Kuwait were not given the response options “energy� and energy efficiency� separately. 71 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries A. General Issues facing XXXX (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty 19 in XXXX? (Choose no more than THREE) Employee of a Local/ Private Sector/ Independent Academia/ *Significantly Percentage of Respondents Office of Ministry/ PMU/ Regional Financial Sector/ Government Research institute/ different (Responses combined) Minister Consultant Government Private Bank CSO Media Institution Think tank Other between Water and sanitation 0.0% 4.9% 9.1% 1.8% 0.0% 0.0% 0.0% 6.7% 0.0% stakeholder Equality of opportunity (i.e., equity) 18.2% 19.5% 27.3% 19.3% 31.6% 21.4% 13.6% 20.0% 33.3% groups Economic growth and diversification of income 45.5% 58.5% 27.3% 49.1% 42.1% 50.0% 68.2% 46.7% 57.1% Climate change (e.g., mitigation, adaptation) 0.0% 2.4% 0.0% 1.8% 0.0% 0.0% 0.0% 0.0% 4.8% Global/regional integration 0.0% 2.4% 0.0% 3.5% 5.3% 0.0% 4.5% 6.7% 0.0% Gender equity 0.0% 0.0% 0.0% 1.8% 5.3% 0.0% 0.0% 0.0% 4.8% Rural development 9.1% 9.8% 18.2% 3.5% 10.5% 14.3% 0.0% 6.7% 0.0% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% 0.0% 4.8% Regulatory framework 9.1% 2.4% 0.0% 1.8% 0.0% 0.0% 0.0% 13.3% 4.8% Social protection (e.g., pensions, targeted social assistance) 0.0% 9.8% 9.1% 15.8% 26.3% 21.4% 4.5% 6.7% 4.8% Law and justice (e.g., judicial system) 9.1% 0.0% 0.0% 10.5% 5.3% 7.1% 0.0% 0.0% 9.5% Transport (e.g., roads, bridges, transportation)* 0.0% 0.0% 0.0% 0.0% 0.0% 14.3% 0.0% 13.3% 0.0% Crime and violence 0.0% 2.4% 0.0% 1.8% 0.0% 0.0% 4.5% 0.0% 0.0% Energy (e.g., electricity production, gas prices) 0.0% 0.0% 0.0% 2.6% 6.3% 0.0% 0.0% 0.0% 0.0% Information and communications technology 18.2% 0.0% 18.2% 3.5% 0.0% 0.0% 4.5% 13.3% 9.5% Anti corruption* 18.2% 19.5% 9.1% 26.3% 52.6% 14.3% 50.0% 26.7% 23.8% Private sector development 45.5% 22.0% 27.3% 29.8% 31.6% 35.7% 31.8% 33.3% 42.9% Foreign direct investment 0.0% 12.2% 9.1% 8.8% 0.0% 14.3% 13.6% 0.0% 0.0% Quality of education 54.5% 31.7% 27.3% 36.8% 15.8% 21.4% 36.4% 66.7% 23.8% Energy efficiency (e.g., energy savings, building insulation) 0.0% 6.5% 10.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% Public sector governance/reform 18.2% 12.2% 9.1% 19.3% 10.5% 21.4% 9.1% 0.0% 23.8% Natural resource management (e.g., oil, gas, mining) 0.0% 12.2% 0.0% 8.8% 5.3% 0.0% 0.0% 0.0% 9.5% Environmental sustainability 0.0% 2.4% 0.0% 3.5% 0.0% 7.1% 0.0% 0.0% 4.8% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Health 0.0% 2.4% 18.2% 3.5% 5.3% 7.1% 4.5% 6.7% 0.0% Agriculture and fisheries development 0.0% 2.4% 9.1% 3.5% 0.0% 0.0% 0.0% 6.7% 0.0% Job creation/employment 45.5% 24.4% 36.4% 35.1% 21.1% 35.7% 22.7% 13.3% 9.5% Financial markets 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% 4.8% Trade and exports 9.1% 4.9% 18.2% 3.5% 0.0% 0.0% 0.0% 6.7% 0.0% Food security 0.0% 2.4% 9.1% 0.0% 10.5% 0.0% 0.0% 6.7% 0.0% Energy/energy efficiency 0.0% 0.0% 0.0% 0.0% 0.0% 12.5% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% 19 The response options of “Energy/energy efficiency� and “communicable/non -communicable diseases� were only provided in the Kuwait questionnaire. Respondents in Kuwait were not given the response options “energy� and energy efficiency� separately. 72 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries A. General Issues facing XXXX (continued) The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in XXXX? (Choose no more than TWO) Employee of a Local/ Private Sector/ Independent Academia/ Percentage of Respondents Office of Ministry/ PMU/ Regional Financial Sector/ Government Research institute/ (Responses combined) Minister Consultant Government Private Bank CSO Media Institution Think tank Other Better employment opportunities for young people 45.5% 52.4% 30.0% 43.9% 36.8% 50.0% 27.3% 13.3% 23.8% Better employment opportunities for women* 0.0% 0.0% 10.0% 3.5% 26.3% 0.0% 0.0% 0.0% 19.0% Greater access to micro-finance for the poor 18.2% 11.9% 10.0% 3.5% 5.3% 14.3% 4.5% 13.3% 0.0% Greater voice and participation for citizens to help ensure 0.0% 11.9% 10.0% 10.5% 15.8% 14.3% 9.1% 20.0% 14.3% greater accountability Greater access to health and nutrition for citizens 0.0% 2.4% 10.0% 0.0% 5.3% 0.0% 4.5% 0.0% 0.0% Better entrepreneurial opportunities (i.e., to start small and 9.1% 40.5% 30.0% 42.1% 31.6% 21.4% 40.9% 20.0% 33.3% medium sized businesses) A growing middle class 9.1% 9.5% 20.0% 12.3% 0.0% 14.3% 18.2% 13.3% 14.3% Better opportunity for the poor who live in rural areas 0.0% 0.0% 10.0% 1.8% 5.3% 0.0% 0.0% 0.0% 0.0% Better opportunity for the poor expats who live in urban areas 9.1% 0.0% 0.0% 7.0% 5.3% 0.0% 0.0% 20.0% 9.5% Consistent and more diversified economic growth 36.4% 16.7% 10.0% 21.1% 15.8% 28.6% 18.2% 26.7% 23.8% More reliable social safety net 9.1% 0.0% 0.0% 3.5% 0.0% 14.3% 0.0% 0.0% 0.0% Greater equity of fiscal policy 0.0% 11.9% 10.0% 8.8% 21.1% 7.1% 4.5% 20.0% 14.3% Better quality education and training that better ensure job 54.5% 31.0% 30.0% 29.8% 26.3% 14.3% 31.8% 46.7% 42.9% opportunity Better quality public services 9.1% 4.8% 20.0% 12.3% 0.0% 14.3% 18.2% 6.7% 4.8% Better energy efficiency 0.0% 2.4% 0.0% 0.0% 5.3% 0.0% 9.1% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% 0.0% 0.0% *Significantly different between stakeholder groups B. Overall Attitudes toward the World Bank Group Which of the following best describes your current position? Employee of a Local/ Private Sector/ Independent Academia/ Office of Ministry/ PMU/ Regional Financial government Research Minister Consultant government Sector/ Private CSO Media institution institute/ Think Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the 11 5.00 2.83 42 6.55 2.63 10 4.70 2.11 54 3.43 2.30 19 4.47 2.80 11 6.36 3.04 21 6.19 2.79 14 3.50 3.23 20 5.45 2.98 World Bank Group in XXXX?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Which of the following best describes your current position? Employee of a Local/ Private Sector/ Independent Academia/ Office of Ministry/ PMU/ Regional Financial government Research Minister Consultant government Sector/ Private CSO Media institution institute/ Think Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the 7 6.00 2.52 38 6.18 1.72 10 4.70 1.83 32 3.88 1.98 14 4.50 2.44 8 5.88 1.55 16 7.13 1.75 9 3.78 2.86 16 6.94 1.95 World Bank Group’s effectiveness in XXXX.* 73 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups 74 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries B. Overall Attitudes toward the World Bank Group (continued) Which of the following best describes your current position? Employee of a Local/ Private Sector/ Independent Academia/ Office of Ministry/ PMU/ Regional Financial Sector/ government Research institute/ Minister Consultant government Private Bank CSO Media institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help 7 6.29 2.63 38 6.45 2.05 9 5.33 1.41 33 5.06 2.56 12 5.00 2.59 7 7.00 2.31 17 7.29 1.26 8 5.88 1.89 16 7.13 1.82 XXXX solve its most complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 75 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in XXXX, in which sectoral areas do you believe the World Bank Group should focus most 20 of its resources (financial and knowledge services) in XXXX? (Choose no more than THREE) Employee of a Local/ Private Sector/ Independent Academia/ *Significantly Percentage of Respondents Office of Ministry/ PMU/ Regional Financial Sector/ Government Research institute/ different (Responses combined) Minister Consultant Government Private Bank CSO Media Institution Think tank Other between Social protection (e.g., pensions, targeted social assistance) 18.2% 17.1% 0.0% 3.7% 21.1% 8.3% 4.8% 7.1% 5.0% stakeholder Crime and violence 0.0% 0.0% 0.0% 1.9% 0.0% 0.0% 0.0% 0.0% 5.0% groups Transport (e.g., roads, bridges, transportation) 9.1% 2.4% 0.0% 3.7% 0.0% 16.7% 0.0% 7.1% 0.0% Agriculture and fisheries development 9.1% 2.4% 20.0% 5.6% 5.3% 0.0% 4.8% 7.1% 0.0% Global/regional integration 9.1% 0.0% 0.0% 7.4% 0.0% 8.3% 9.5% 14.3% 10.0% Gender equity 0.0% 0.0% 0.0% 1.9% 10.5% 0.0% 0.0% 0.0% 0.0% Public sector governance/reform 63.6% 46.3% 20.0% 38.9% 21.1% 25.0% 42.9% 28.6% 50.0% Health 0.0% 14.6% 20.0% 7.4% 10.5% 16.7% 9.5% 7.1% 0.0% Rural development 0.0% 2.4% 10.0% 1.9% 5.3% 0.0% 0.0% 0.0% 0.0% Foreign direct investment* 36.4% 0.0% 10.0% 5.6% 10.5% 16.7% 9.5% 7.1% 0.0% Quality of education 45.5% 34.1% 30.0% 22.2% 21.1% 50.0% 42.9% 28.6% 30.0% Energy (e.g., electricity production, gas prices) 0.0% 12.9% 0.0% 5.6% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 18.2% 24.4% 20.0% 25.9% 10.5% 16.7% 9.5% 0.0% 25.0% Financial markets 9.1% 7.3% 0.0% 5.6% 0.0% 0.0% 0.0% 14.3% 0.0% Urban development 0.0% 4.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% Environmental sustainability 0.0% 4.9% 20.0% 14.8% 0.0% 0.0% 4.8% 0.0% 15.0% Equality of opportunity (i.e., equity)* 0.0% 0.0% 0.0% 11.1% 21.1% 8.3% 14.3% 35.7% 10.0% Private sector development 27.3% 17.1% 30.0% 38.9% 26.3% 25.0% 33.3% 28.6% 30.0% Water and sanitation* 0.0% 2.4% 20.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Food security 0.0% 7.3% 10.0% 0.0% 5.3% 8.3% 4.8% 0.0% 0.0% Climate change (e.g., mitigation, adaptation) 0.0% 0.0% 0.0% 1.9% 5.3% 0.0% 0.0% 7.1% 0.0% Poverty reduction 0.0% 2.4% 0.0% 3.7% 21.1% 0.0% 0.0% 0.0% 0.0% Trade and exports 9.1% 0.0% 10.0% 9.3% 5.3% 0.0% 9.5% 7.1% 5.0% Economic growth and diversification of income 18.2% 41.5% 40.0% 22.2% 31.6% 33.3% 33.3% 50.0% 60.0% Law and justice (e.g., judicial system) 0.0% 0.0% 0.0% 11.1% 5.3% 8.3% 0.0% 14.3% 10.0% Regulatory framework 9.1% 12.2% 0.0% 13.0% 10.5% 0.0% 0.0% 0.0% 0.0% Energy efficiency (e.g., energy savings, building insulation) 0.0% 9.7% 0.0% 5.6% 6.3% 0.0% 25.0% 0.0% 8.3% Natural resource management (e.g., oil, gas, mining) 0.0% 7.3% 0.0% 1.9% 10.5% 0.0% 9.5% 7.1% 5.0% Anti corruption 9.1% 2.4% 20.0% 24.1% 21.1% 16.7% 23.8% 28.6% 15.0% Information and communications technology 9.1% 0.0% 20.0% 3.7% 5.3% 0.0% 4.8% 0.0% 5.0% Disaster management 0.0% 2.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Energy/energy efficiency 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 20 The response options of “Energy/energy efficiency� and “communicable/non -communicable diseases� were only provided in the Kuwait questionnaire. Respondents in Kuwait were not given the response options “energy� and “energy efficiency� separately. 76 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries B. Overall Attitudes toward the World Bank Group (continued) 21 When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in XXXX? Employee of a Local/ Private Sector/ Independent Academia/ *Significantly Greatest Value Office of Ministry/ PMU/ Regional Financial Sector/ Government Research institute/ different Percentage of Respondents Minister Consultant Government Private Bank CSO Media Institution Think tank Other between Convening/facilitating 0.0% 0.0% 0.0% 5.7% 0.0% 8.3% 0.0% 7.1% 0.0% stakeholder Data 18.2% 4.9% 0.0% 7.5% 0.0% 0.0% 0.0% 7.1% 5.6% groups Policy advice, studies, analyses 9.1% 29.3% 33.3% 28.3% 6.3% 50.0% 38.1% 28.6% 38.9% Capacity development 27.3% 19.5% 11.1% 15.1% 37.5% 0.0% 14.3% 21.4% 27.8% Advisory services and technical assistance 36.4% 31.7% 22.2% 15.1% 18.8% 33.3% 42.9% 7.1% 16.7% Development partners coordination 0.0% 4.9% 0.0% 3.8% 6.3% 0.0% 0.0% 0.0% 0.0% Linkage to non-Bank expertise (i.e., South-South knowledge 0.0% 0.0% 0.0% 1.9% 0.0% 0.0% 0.0% 0.0% 0.0% sharing) Implementation support 9.1% 9.8% 33.3% 22.6% 25.0% 8.3% 4.8% 7.1% 5.6% Other* 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% 0.0% 21.4% 5.6% Financial resources 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Employee of a Local/ Private Sector/ Independent Academia/ nd 2 Greatest Value Office of Ministry/ PMU/ Regional Financial Sector/ Government Research institute/ Percentage of Respondents Minister Consultant Government Private Bank CSO Media Institution Think tank Other Convening/facilitating* 0.0% 2.4% 0.0% 13.0% 25.0% 25.0% 0.0% 0.0% 5.6% Data 9.1% 9.8% 0.0% 1.9% 0.0% 8.3% 4.8% 0.0% 5.6% Policy advice, studies, analyses 27.3% 14.6% 11.1% 20.4% 18.8% 8.3% 23.8% 21.4% 22.2% *Significantly Capacity development* 36.4% 24.4% 55.6% 9.3% 12.5% 0.0% 23.8% 7.1% 11.1% different Advisory services and technical assistance 9.1% 12.2% 11.1% 14.8% 12.5% 8.3% 4.8% 14.3% 50.0% between Development partners coordination 0.0% 12.2% 11.1% 13.0% 6.3% 8.3% 9.5% 14.3% 5.6% stakeholder Linkage to non-Bank expertise (i.e., South-South knowledge groups 0.0% 2.4% 0.0% 9.3% 0.0% 8.3% 0.0% 0.0% 0.0% sharing) Implementation support 18.2% 22.0% 11.1% 13.0% 25.0% 16.7% 33.3% 14.3% 0.0% Other* 0.0% 0.0% 0.0% 1.9% 0.0% 8.3% 0.0% 21.4% 0.0% Financial resources 0.0% 0.0% 0.0% 11.1% 0.0% 12.5% 0.0% 14.3% 0.0% 21 “Financial resources� was only provided as a response option in the Kuwait. 77 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries B. Overall Attitudes toward the World Bank Group (continued) 22 How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in XXXX ? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Employee of a Local/ Private Sector/ Independent Academia/ Office of Ministry/ PMU/ Regional Financial Sector/ government Research institute/ Minister Consultant government Private Bank CSO Media institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Policy design (for clarity and better incentives to achieve socio-economic 7 6.57 2.37 31 5.84 2.00 6 5.00 1.55 21 5.38 2.87 7 5.86 2.79 3 5.67 1.53 13 6.69 1.75 7 6.71 1.98 10 6.20 1.69 goals) Implementation support 3 4.67 3.51 13 4.77 2.09 4 4.00 1.63 10 6.10 2.64 4 5.00 3.56 1 7.00 0.00 6 5.33 1.86 2 7.00 1.41 4 6.00 2.16 The private sector (related to institutional 1 6.00 0.00 5 5.40 2.79 - - - 9 4.67 3.20 2 7.00 0.00 3 4.33 3.06 5 6.00 .71 4 6.25 2.87 6 6.50 1.97 and policy change) When thinking about how to improve capacity building in XXXX to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in 23 the following aspects of capacity building? (1-Not important all, 10-Very important) Which of the following best describes your current position? Employee of a Local/ Private Sector/ Independent Academia/ Office of Ministry/ PMU/ Regional Financial Sector/ government Research institute/ Minister Consultant government Private Bank CSO Media institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Policy design (for clarity and better incentives to achieve socio-economic 7 6.86 2.12 32 6.97 1.87 7 7.00 2.00 28 7.82 2.09 10 7.60 2.12 3 5.67 2.08 17 8.06 1.64 10 7.60 1.65 13 7.00 2.38 goals) Implementation support 4 5.75 1.50 22 6.91 2.29 6 7.00 2.10 13 8.08 2.22 7 7.86 2.54 1 7.00 7 8.86 1.86 2 7.00 1.41 4 6.50 2.38 The private sector (related to institutional 2 9.50 .71 4 6.50 2.38 - - - 12 9.00 .85 2 8.00 1.41 2 5.50 3.54 7 7.29 1.38 6 8.33 1.03 6 7.50 2.43 and policy change)* *Significantly different between stakeholder groups 22 “The private sector� was only provided as an area for rating in the Kuwait questionnaire. 23 “The private sector� was only provided as an area for rating in the Kuwait questionnaire. 78 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries B. Overall Attitudes toward the World Bank Group (continued) 24 Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in XXXX? (Choose no more than TWO) Employee of a Local/ Private Sector/ Independent Academia/ *Significantly Percentage of Respondents Office of Ministry/ PMU/ Regional Financial Sector/ Government Research institute/ different (Responses combined) Minister Consultant Government Private Bank CSO Media Institution Think tank Other between Staff too inaccessible 0.0% 15.0% 0.0% 11.1% 0.0% 0.0% 0.0% 7.7% 0.0% stakeholder Not exploring alternative policy options 0.0% 10.0% 22.2% 1.9% 6.7% 0.0% 5.0% 0.0% 5.9% groups Not collaborating enough with stakeholders outside the 0.0% 10.0% 11.1% 22.2% 26.7% 9.1% 10.0% 30.8% 17.6% Government Its advice and strategies do not lend themselves to practical 27.3% 10.0% 0.0% 7.4% 13.3% 36.4% 5.0% 0.0% 11.8% problem solving Not enough public disclosure of its work 9.1% 10.0% 11.1% 29.6% 20.0% 36.4% 20.0% 0.0% 11.8% Arrogant in its approach 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% 7.7% 0.0% Not client focused 18.2% 0.0% 22.2% 5.6% 6.7% 0.0% 10.0% 0.0% 0.0% The credibility of its knowledge/data 9.1% 0.0% 0.0% 1.9% 0.0% 0.0% 0.0% 0.0% 0.0% World Bank Group’s processes too complex and slow (e.g., too 11.1% 21.9% 25.0% 5.6% 7.7% 0.0% 0.0% 0.0% 11.1% bureaucratic in its operational policies and procedures) Not willing to honestly criticize policies and reform efforts in the 9.1% 10.0% 11.1% 11.1% 6.7% 9.1% 5.0% 7.7% 5.9% country Too influenced by developed countries 9.1% 10.0% 11.1% 7.4% 0.0% 0.0% 15.0% 7.7% 5.9% Imposing technocratic solutions without regard to political and 0.0% 5.0% 11.1% 1.9% 13.3% 0.0% 10.0% 7.7% 11.8% cultural realities Not aligned with work of other development partners 0.0% 2.5% 0.0% 1.9% 0.0% 0.0% 5.0% 7.7% 5.9% Not aligned with country priorities 0.0% 2.5% 0.0% 1.9% 0.0% 0.0% 5.0% 7.7% 5.9% Not adequately sensitive to political/social realities in Bahrain 0.0% 12.5% 33.3% 13.0% 13.3% 0.0% 10.0% 7.7% 11.8% Insufficient experience of visiting staff 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 9.1% 15.0% 0.0% 1.9% 0.0% 0.0% 10.0% 7.7% 5.9% Don’t know 36.4% 20.0% 11.1% 35.2% 33.3% 36.4% 30.0% 46.2% 41.2% World Bank Group’s processes too complex 0.0% 0.0% 0.0% 5.6% 0.0% 0.0% 11.1% 0.0% 0.0% World Bank Group’s processes too slow (e.g., too bureaucratic 0.0% 37.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% in its operational policies and procedures)* Inadequate quality of consultants and visiting technical experts 50.0% 0.0% 0.0% 0.0% 0.0% 14.3% 0.0% 16.7% 0.0% 24 In the Kuwait questionnaire, “the World Bank Group’s processes too complex� and “the World Bank Group’s processes too slow� w ere provided as two separate response options, whereas in other three GCC countries, they were combined. In addition, in Kuwait, the response option “insufficient experience of visiting staff� was worded differe ntly as “inadequate quality of consultants and visiting technical experts.� 79 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries B. Overall Attitudes toward the World Bank Group (continued) Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in XXXX? (Choose no more than TWO) Employee of a Local/ Private Sector/ Independent Academia/ Percentage of Respondents Office of Ministry/ PMU/ Regional Financial Sector/ Government Research institute/ (Responses combined) Minister Consultant Government Private Bank CSO Media Institution Think tank Other Knowledge products/services (analytical work, studies, surveys, 50.0% 37.5% 22.2% 40.7% 26.7% 27.3% 35.0% 46.2% 35.3% etc.) Investment lending (financing specific private sector projects)* 0.0% 17.5% 0.0% 29.6% 0.0% 18.2% 5.0% 7.7% 0.0% Technical assistance (advice, best practice, international 50.0% 67.5% 88.9% 51.9% 40.0% 45.5% 70.0% 38.5% 58.8% experience, etc.) Capacity development 40.0% 37.5% 44.4% 33.3% 53.3% 27.3% 30.0% 30.8% 41.2% Other 0.0% 0.0% 0.0% 1.9% 6.7% 0.0% 0.0% 7.7% 5.9% Don’t know 10.0% 10.0% 11.1% 14.8% 26.7% 27.3% 20.0% 23.1% 23.5% *Significantly different between stakeholder groups To what extent do you believe that the World Bank Group’s work and support help the poorest in XXXX? Employee of a Local/ Private Sector/ Independent Academia/ Percentage of Respondents Office of Ministry/ PMU/ Regional Financial Sector/ Government Research institute/ (Responses combined) Minister Consultant Government Private Bank CSO Media Institution Think tank Other To a fully sufficient degree 9.1% 0.0% 0.0% 1.9% 0.0% 0.0% 0.0% 0.0% 5.9% To a somewhat sufficient degree 0.0% 25.6% 22.2% 17.0% 13.3% 27.3% 5.3% 7.7% 17.6% To a somewhat insufficient degree 18.2% 7.7% 11.1% 7.5% 20.0% 0.0% 10.5% 23.1% 23.5% To a very insufficient degree 18.2% 17.9% 11.1% 15.1% 26.7% 9.1% 10.5% 15.4% 0.0% Don't know 54.5% 48.7% 55.6% 58.5% 40.0% 63.6% 73.7% 53.8% 52.9% 25 In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Employee of a Local/ Private Sector/ Independent Academia/ *Significantly Percentage of Respondents Office of Ministry/ PMU/ Regional Financial Sector/ Government Research institute/ different (Responses combined) Minister Consultant Government Private Bank CSO Media Institution Think tank Other between Academia/think tanks/research institutes* 36.4% 43.6% 44.4% 33.3% 13.3% 41.7% 35.0% 69.2% 11.8% stakeholder Aid community 0.0% 9.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% groups Media 0.0% 7.7% 11.1% 13.0% 13.3% 16.7% 10.0% 0.0% 23.5% Local/Regional Government 36.4% 30.8% 33.3% 24.1% 20.0% 8.3% 15.0% 7.7% 11.8% Private sector 36.4% 28.2% 44.4% 50.0% 46.7% 50.0% 50.0% 46.2% 35.3% Parliament 9.1% 17.9% 11.1% 13.0% 13.3% 0.0% 20.0% 0.0% 23.5% NGOs/Community Based Organizations (CBOs)* 9.1% 10.3% 0.0% 22.2% 53.3% 8.3% 25.0% 7.7% 11.8% Youth/university groups 36.4% 23.1% 11.1% 18.5% 33.3% 33.3% 15.0% 15.4% 23.5% Other 0.0% 2.6% 0.0% 1.9% 0.0% 0.0% 5.0% 0.0% 0.0% Don’t know 9.1% 0.0% 11.1% 9.3% 0.0% 16.7% 10.0% 15.4% 23.5% External partners 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% Beneficiaries 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 16.7% 12.5% Foundations 0.0% 25.0% 0.0% 0.0% 0.0% 0.0% 0.0% 16.7% 0.0% 25 “Aid community� was not provided as a response option in the Kuwait questionnaire. “External partners,� “beneficiaries,� and “foundations� were only provided as response options in Kuwait. 80 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in XXXX? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Local/ Private Sector/ Independent Academia/ Office of Ministry/ PMU/ Regional Financial Sector/ government Research institute/ Minister Consultant government Private Bank CSO Media institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in development in 7 5.14 2.48 35 5.09 2.03 7 4.43 2.76 28 4.54 1.95 10 5.00 2.62 7 5.43 2.70 14 6.07 2.23 6 4.67 2.88 13 6.15 1.99 XXXX The World Bank Group’s work is aligned with what I consider the development 6 6.00 2.76 34 5.32 2.14 6 4.50 2.51 25 4.56 2.26 10 5.10 2.23 7 5.29 2.93 12 6.08 2.27 7 4.43 2.64 11 6.27 2.15 priorities for XXXX The World Bank Group supports activities 7 6.14 2.54 29 5.41 2.04 6 5.00 1.67 20 4.75 2.20 8 4.63 2.92 7 5.71 2.43 14 6.64 2.24 6 5.33 2.94 13 6.31 1.93 and strategies that are realistic for XXXX The World Bank Group treats clients and 8 7.75 2.96 34 7.41 2.35 8 7.88 1.96 23 6.57 2.27 8 7.13 3.04 7 7.14 2.41 15 8.20 1.70 6 6.83 3.13 13 7.46 2.90 stakeholders in XXXX with respect To what extent is the World Bank Group an effective development partner in XXXX, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of a Local/ Private Sector/ Independent Academia/ Office of Ministry/ PMU/ Regional Financial Sector/ government Research institute/ Minister Consultant government Private Bank CSO Media institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness 9 7.33 2.35 31 6.23 2.26 5 5.60 1.14 15 4.80 2.37 9 5.44 2.35 5 6.20 2.17 11 7.55 1.63 6 6.00 1.67 11 6.55 2.07 Flexibility (in terms of the institution’s 7 6.29 2.50 29 5.93 2.09 6 5.50 2.07 12 5.50 2.32 7 6.14 2.19 6 7.00 2.19 11 7.73 1.68 6 6.67 2.07 9 5.67 1.80 products and services) Flexibility (in terms of changing country 7 6.14 2.48 27 6.00 2.09 6 5.50 1.76 15 5.00 2.70 7 5.43 2.57 6 7.83 1.60 10 6.40 2.27 6 6.83 2.14 9 5.89 1.96 circumstances) Being inclusive 8 7.25 2.43 28 6.68 1.85 6 6.00 1.79 19 5.26 2.21 8 6.25 1.98 6 7.17 1.72 10 7.10 2.02 8 4.50 2.78 10 6.50 2.17 Openness (sharing data and other 9 7.89 2.42 30 6.77 2.01 6 5.83 2.48 21 5.86 2.33 9 7.22 1.92 6 7.00 2.37 12 6.58 2.71 9 5.89 2.71 11 7.18 2.04 information) Staff accessibility* 9 7.89 2.42 30 6.60 1.99 7 6.00 2.00 19 4.42 2.41 7 6.71 2.81 4 7.00 2.45 12 7.42 2.23 9 5.11 2.89 10 7.20 2.04 Straightforwardness and honesty 8 7.50 3.02 29 6.83 2.36 5 5.00 1.87 14 7.07 2.37 8 7.75 1.67 5 8.60 .89 12 7.67 2.57 6 6.67 3.01 11 7.73 2.05 Ease of access to the people at the World Bank Group who are making decisions 7 7.57 2.51 27 6.63 2.19 6 6.00 2.19 19 5.32 2.87 8 6.25 2.82 5 7.00 2.92 12 7.00 2.63 8 4.13 2.85 10 7.70 2.21 important to my work Collaboration with civil society 4 6.50 3.32 19 5.84 2.32 5 5.20 2.59 19 4.58 2.55 8 6.38 2.62 5 5.60 2.51 6 7.17 2.86 6 4.83 3.06 7 6.14 2.04 Collaboration with the Government 7 8.00 2.38 31 7.16 2.00 7 6.57 1.90 18 7.39 2.40 7 8.29 1.70 5 6.40 2.97 11 7.73 1.35 6 7.33 2.07 11 7.45 1.92 Collaboration with other development 5 7.00 3.32 22 6.64 2.24 5 6.00 2.55 15 5.93 2.28 8 7.38 2.33 4 4.50 1.00 9 7.00 2.35 7 5.00 2.94 8 7.00 1.85 partners Collaboration with the private sector 5 5.20 3.27 20 5.85 2.30 4 5.00 1.83 21 4.05 2.69 8 6.38 2.56 5 5.40 2.70 9 7.33 2.40 7 4.86 3.08 7 6.57 1.81 The speed in which it gets things 8 6.25 3.37 28 6.07 2.55 6 5.83 1.60 16 4.13 2.47 8 6.00 2.33 4 4.75 .96 11 6.36 2.16 6 5.67 3.39 7 6.43 2.07 accomplished on the ground Being a long-term partner 9 8.00 2.65 26 6.62 2.45 6 6.50 1.97 16 6.31 1.92 8 8.25 1.49 3 8.00 0.00 10 7.50 1.58 7 4.71 3.15 10 7.50 2.01 *Significantly different between stakeholder groups 81 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries B. Overall Attitudes toward the World Bank Group (continued) To be a more effective development partner in XXXX, do you believe that the World Bank Group should have … ? (Select only ONE response) Employee of a Local/ Private Sector/ Independent Academia/ Office of Ministry/ PMU/ Regional Financial Sector/ Government Research institute/ Percentage of Respondents Minister Consultant Government Private Bank CSO Media Institution Think tank Other More local presence 63.6% 63.2% 75.0% 84.3% 80.0% 100.0% 50.0% 75.0% 52.9% The current level of local presence is adequate 18.2% 18.4% 12.5% 2.0% 6.7% 0.0% 33.3% 8.3% 29.4% Less local presence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.6% 8.3% 0.0% Don't know 18.2% 18.4% 12.5% 13.7% 13.3% 0.0% 11.1% 8.3% 17.6% When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Employee of a Local/ Private Sector/ Independent Academia/ Percentage of Respondents Office of Ministry/ PMU/ Regional Financial Sector/ Government Research institute/ (Responses combined) Minister Consultant Government Private Bank CSO Media Institution Think tank Other The World Bank Group does not do adequate follow 9.1% 31.4% 28.6% 22.9% 15.4% 44.4% 11.8% 18.2% 0.0% through/follow-up Poor development partner coordination 9.1% 20.0% 42.9% 20.8% 15.4% 11.1% 41.2% 36.4% 12.5% The World Bank Group is not sensitive enough to political/social 27.3% 14.3% 28.6% 16.7% 15.4% 33.3% 17.6% 18.2% 25.0% realities on the ground Lack of/inadequate levels of capacity in Government 36.4% 17.1% 28.6% 16.7% 15.4% 22.2% 35.3% 18.2% 37.5% There is not an adequate level of citizen/civil society 9.1% 11.4% 0.0% 35.4% 30.8% 22.2% 23.5% 9.1% 12.5% participation The World Bank Group works too slowly 9.1% 14.3% 28.6% 6.3% 0.0% 0.0% 0.0% 0.0% 6.3% The Government works inefficiently 9.1% 14.3% 0.0% 18.8% 7.7% 0.0% 11.8% 18.2% 31.3% Political pressures and obstacles 18.2% 14.3% 0.0% 25.0% 23.1% 11.1% 17.6% 9.1% 18.8% Reforms are not well thought out in light of country challenges 27.3% 14.3% 14.3% 22.9% 30.8% 22.2% 11.8% 27.3% 18.8% Other 18.2% 8.6% 0.0% 2.1% 23.1% 0.0% 0.0% 9.1% 6.3% 82 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries C. World Bank Group’s Effectiveness and Results 26 In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in XXXX? (1-Not important at all, 10-Very important) Which of the following bes t des cribes your current pos ition? Em ployee of a Local/ Private Sector/ Independent Academ ia/ Office of Minis try/ PMU/ Regional Financial Sector/ governm ent Res earch ins titute/ Minis ter Cons ultant governm ent Private Bank CSO Media ins titution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti corruption 8 5.75 3.45 31 5.94 2.95 7 5.57 3.36 43 7.26 2.82 13 7.92 2.84 6 5.83 3.31 16 7.19 2.97 10 7.60 2.95 11 7.82 1.83 Inform ation and com m unications 7 6.57 3.31 27 6.11 3.09 8 6.00 2.20 43 7.05 2.54 11 7.36 2.66 7 7.86 2.54 16 5.69 2.80 9 7.67 2.96 11 7.18 1.83 technology Trans port (e.g., roads , bridges , 6 5.83 3.92 26 5.31 2.98 8 5.00 2.62 42 6.60 2.71 13 6.38 1.98 8 7.25 3.37 16 5.31 2.60 10 5.60 3.69 13 6.85 1.99 trans portation) Energy (e.g., electricity production, gas 4 4.25 3.40 24 6.79 2.59 7 4.43 1.90 27 7.56 2.26 11 7.36 2.16 3 8.33 2.08 9 7.11 1.90 6 7.17 2.40 5 6.80 2.39 prices )* Law and jus tice (e.g., judicial s ys tem ) 7 5.43 3.05 27 5.41 2.74 7 5.14 2.61 42 6.26 3.08 13 7.00 2.24 6 5.33 3.83 15 6.53 3.23 10 6.40 2.55 12 7.83 1.70 Urban developm ent 6 5.33 3.78 29 6.03 2.50 7 5.71 2.63 44 6.02 2.34 12 6.75 2.26 8 7.13 3.31 16 6.63 2.73 10 6.50 2.80 11 6.82 3.34 Environm ental s us tainability 6 5.67 3.88 30 7.00 2.61 8 6.88 1.55 43 7.49 2.41 12 7.75 2.09 7 7.29 2.93 13 8.08 1.50 10 7.60 2.37 13 8.38 1.71 Regulatory fram ework 7 7.71 2.50 31 7.00 2.48 7 6.71 1.80 41 7.66 2.09 12 7.08 2.39 7 7.86 2.04 17 8.35 1.41 10 8.20 2.30 13 8.54 2.15 Energy efficiency (e.g., energy s avings , 4 5.50 4.20 22 6.82 2.59 7 6.14 1.57 26 7.27 2.16 11 6.64 2.34 2 10.00 0.00 9 7.67 2.24 6 6.83 3.54 5 7.40 2.07 building ins ulation) Poverty reduction 8 5.63 3.07 28 6.07 2.40 7 4.71 2.63 42 6.62 2.77 13 7.15 2.76 8 8.13 2.85 17 5.35 2.78 10 5.90 2.96 11 5.27 3.32 Gender equity 8 5.13 3.60 26 5.35 3.02 8 4.50 2.62 42 5.36 3.15 12 5.33 2.77 8 8.00 2.73 16 5.44 2.71 9 5.11 3.02 13 7.77 1.83 Private s ector developm ent 9 6.78 3.15 29 7.17 2.42 8 7.38 2.13 42 8.07 1.98 11 8.00 1.26 8 8.25 2.55 17 6.82 2.92 9 8.33 2.29 13 8.38 1.94 Foreign direct inves tm ent 7 7.86 2.79 28 7.21 2.08 7 7.00 2.08 43 7.47 2.53 12 7.58 2.07 7 7.57 2.70 16 6.69 2.41 9 8.00 2.06 12 8.67 1.72 Water and s anitation 8 6.75 3.01 25 5.76 2.45 8 7.13 1.36 42 6.29 2.61 12 6.33 2.19 6 6.83 3.54 15 5.47 2.33 10 7.40 3.17 12 7.17 2.69 Trade and exports 6 5.83 3.19 25 6.48 2.37 7 7.29 1.80 43 6.72 2.27 12 7.00 1.95 6 7.50 3.51 16 6.31 2.57 10 7.20 2.30 12 8.42 1.83 Econom ic growth and divers ification of 9 8.33 1.58 30 7.33 2.45 7 7.43 1.27 43 8.49 1.74 11 8.00 1.41 7 7.71 3.09 15 6.60 2.61 9 8.67 1.73 14 9.14 1.66 incom e* Dis as ter m anagem ent 6 6.83 3.54 23 5.96 2.67 7 6.43 1.27 42 6.62 2.62 12 6.08 2.54 7 7.71 3.25 14 6.79 1.97 10 6.60 2.46 12 7.50 2.71 Public s ector governance/reform 9 8.33 1.50 30 6.67 2.41 7 6.57 2.44 41 8.22 2.22 12 8.00 1.95 5 8.40 1.67 15 8.33 1.80 10 7.50 2.92 14 8.71 1.68 Job creation/em ploym ent 8 7.50 3.12 29 7.03 2.20 8 6.75 2.49 43 7.88 2.06 13 8.31 1.11 7 8.57 2.23 16 7.69 2.60 10 8.20 1.93 10 8.70 1.95 Financial m arkets 7 6.86 1.95 24 6.46 2.69 6 6.50 1.87 44 6.91 2.37 13 7.31 1.89 7 7.00 3.11 15 6.13 2.72 10 8.20 1.87 10 8.20 1.87 Equality of opportunity (i.e., equity)* 7 6.71 3.25 27 6.07 2.87 8 5.38 2.72 42 6.52 2.80 12 8.25 1.60 7 7.71 2.63 15 5.53 2.85 10 8.80 1.81 11 8.36 1.80 Health 7 5.71 3.30 25 6.16 2.93 8 7.25 2.49 42 6.79 2.42 11 7.45 1.92 6 7.67 2.58 16 6.00 2.83 10 6.80 2.82 10 7.90 1.85 Rural developm ent 6 5.33 2.94 23 6.09 2.81 7 5.43 3.41 42 5.67 2.83 12 6.75 2.56 6 8.50 2.74 15 5.00 2.39 10 5.50 3.54 10 5.70 3.56 Global/regional integration 4 5.00 2.45 21 6.38 2.44 5 6.60 2.51 41 6.61 2.53 13 7.46 1.81 4 7.75 2.87 15 6.27 2.87 9 7.56 2.96 11 7.82 1.83 Food s ecurity 5 6.40 3.21 25 6.88 2.39 7 8.29 .76 42 6.88 2.41 13 7.92 1.44 6 8.33 2.73 15 5.67 2.53 10 7.50 2.92 9 7.00 1.73 Quality of education 6 6.67 3.39 27 7.93 2.38 7 8.00 1.63 42 8.31 2.28 10 8.30 1.89 5 9.40 1.34 17 8.76 1.92 7 8.14 2.12 10 8.70 1.83 Social protection (e.g., pens ions , targeted 6 7.17 2.32 25 6.24 2.93 7 6.14 3.24 42 6.26 2.80 12 7.75 2.01 6 7.67 3.01 16 6.25 2.82 8 7.38 2.00 10 8.20 2.04 s ocial as s is tance) Clim ate change (e.g., m itigation, 7 6.57 2.37 22 5.55 2.96 7 7.29 1.89 43 6.67 2.72 12 6.58 2.11 7 7.14 3.34 16 5.75 2.52 9 7.33 2.74 11 8.18 1.83 adaptation) Agriculture and fis heries developm ent 7 6.14 3.44 24 6.38 2.87 7 7.71 1.60 44 6.09 2.73 13 7.62 1.26 7 6.57 3.60 16 5.75 2.54 9 6.44 2.60 10 6.10 3.07 Natural res ource m anagem ent (e.g., oil, 7 5.71 3.04 26 6.65 2.99 7 7.00 2.45 42 7.10 2.84 13 8.31 2.18 7 6.86 3.53 17 7.12 2.50 9 7.67 2.78 13 8.85 1.68 gas , m ining) Crim e and violence 2 8.00 2.83 4 6.50 4.04 1 9.00 16 5.75 2.91 2 5.50 .71 5 5.60 4.04 7 4.57 2.88 4 3.00 2.16 7 6.14 3.34 Com m unicable/non-com m unicable 2 7.50 2.12 4 6.50 1.29 1 9.00 14 5.79 3.14 2 6.50 2.12 5 6.40 3.78 7 4.00 2.24 4 4.75 3.86 6 5.00 3.41 dis eas es Energy/energy efficiency 2 8.50 2.12 3 8.33 1.53 1 9.00 16 7.19 2.43 2 7.00 2.83 5 7.60 2.88 7 6.71 2.06 4 7.75 2.63 6 9.00 .89 *Significantly different between stakeholder groups 26 The development areas of “energy/energy efficiency,� “crime and violence,� and “communicable/non -communicable diseases� were only provided in the Kuwait questionnaire. Respondents in Kuwait were not given the development areas “energy� and energy efficiency� separately. 83 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries C. World Bank Group’s Effectiveness and Results (continued) 27 How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in XXXX? (1-Not effective at all, 10-Very effective) Which of the following bes t des cribes your current pos ition? Em ployee of a Local/ Private Sector/ Independent Academ ia/ Office of Minis try/ PMU/ Regional Financial Sector/ governm ent Res earch ins titute/ Minis ter Cons ultant governm ent Private Bank CSO Media ins titution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Energy (e.g., electricity production, gas 1 9.00 10 5.90 2.51 2 4.00 1.41 7 6.29 2.93 3 6.00 3.61 1 9.00 5 6.40 2.30 2 4.50 2.12 1 4.00 prices ) Energy efficiency (e.g., energy s avings , 1 4.00 10 6.10 2.60 2 4.50 2.12 7 6.29 2.75 4 5.00 3.56 1 9.00 4 6.50 1.73 2 5.50 .71 1 4.00 building ins ulation) Inform ation and com m unications 3 5.33 4.16 15 5.87 2.53 4 5.25 1.71 12 5.50 3.26 5 5.00 3.08 2 8.50 .71 9 5.78 1.79 4 3.25 2.63 6 4.67 2.34 technology Trans port (e.g., roads , bridges , 2 5.50 4.95 11 5.64 2.77 2 4.00 1.41 11 6.09 2.66 5 4.60 2.07 6 5.17 1.94 4 3.00 2.83 5 6.00 2.00 trans portation) Econom ic growth and divers ification of 5 4.60 1.67 16 6.56 2.25 4 5.25 .96 15 5.33 2.55 6 6.17 2.40 2 8.00 0.00 10 7.30 2.41 5 5.40 2.70 7 8.14 2.12 incom e Environm ental s us tainability 3 6.00 3.61 17 5.65 2.47 2 6.00 0.00 11 5.91 2.81 6 6.17 2.04 3 7.00 1.73 5 6.00 2.55 4 4.00 3.46 4 6.00 1.63 Regulatory fram ework 5 3.80 2.17 17 6.12 2.64 2 6.00 0.00 11 5.64 3.11 6 4.83 1.47 1 9.00 9 7.22 2.33 3 3.67 3.06 5 7.00 2.55 Private s ector developm ent 3 3.00 1.00 14 6.29 2.52 4 6.00 .82 15 5.27 2.63 6 5.17 2.04 2 8.00 0.00 7 6.86 2.79 5 5.00 2.92 5 7.60 2.19 Public s ector governance/reform 4 5.25 2.75 17 6.82 2.48 3 6.33 2.31 15 4.93 2.79 6 5.67 2.73 3 6.67 2.31 9 7.00 3.08 4 3.75 2.06 7 7.71 1.98 Job creation/em ploym ent 3 5.67 4.04 14 5.86 2.54 3 5.00 1.73 11 5.00 2.61 5 7.60 2.51 2 8.00 0.00 9 6.22 2.54 4 3.75 2.50 6 6.83 1.94 Quality of education 5 5.80 3.35 15 6.93 2.66 4 7.00 .82 9 4.00 2.50 2 8.00 0.00 2 8.00 0.00 11 6.64 2.34 4 4.75 3.86 6 7.50 2.07 Social protection (e.g., pens ions , targeted 3 8.67 1.53 13 6.31 2.78 2 5.50 2.12 11 5.36 2.58 6 5.83 1.94 2 8.50 .71 8 5.25 2.12 4 3.25 2.63 6 7.33 2.07 s ocial as s is tance) Agriculture and fis heries developm ent 2 6.00 1.41 9 6.89 2.47 1 6.00 2 6.50 3.54 1 4.00 5 6.20 2.59 Developm ent planning 3 4.33 2.52 10 7.20 2.57 1 6.00 2 8.00 1.41 2 6.50 2.12 5 8.20 .84 Health 1 4.00 8 6.38 2.83 3 6.67 .58 8 6.00 2.73 5 6.00 2.00 2 8.00 0.00 2 3.50 .71 4 5.00 3.65 6 7.00 1.67 Clim ate change (e.g., m itigation, 1 5.00 6 4.67 2.34 2 5.00 1.41 8 5.00 3.07 5 4.40 2.19 2 8.00 0.00 2 4.00 0.00 4 4.50 4.12 5 5.80 2.17 adaptation) Law and jus tice (e.g., judicial s ys tem ) 1 2.00 5 6.20 3.27 3 5.00 1.00 7 4.43 2.76 1 5.00 2 6.00 2.83 3 3.00 3.46 6 6.17 2.32 Global/regional integration 1 7.00 4 6.25 2.50 2 5.50 2.12 7 5.00 2.65 1 6.00 2 7.50 .71 2 7.00 4.24 3 3.33 3.21 5 6.40 1.82 Anti corruption 1 4.00 2 5.50 6.36 7 3.14 2.54 1 5.00 3 4.33 1.53 3 2.67 2.89 5 6.80 1.79 Urban developm ent 1 3.00 2 6.00 2.83 5 4.20 2.59 1 5.00 2 6.50 2.12 2 6.00 2.83 2 1.00 0.00 1 5.00 Poverty reduction 2 7.00 4.24 1 7.00 4 3.00 3.37 1 7.00 1 8.00 2 4.00 0.00 2 2.00 1.41 1 6.00 Gender equity 1 4.00 1 3.00 6 4.67 3.14 1 5.00 1 8.00 2 7.00 4.24 2 2.00 1.41 3 7.00 1.00 Foreign direct inves tm ent 1 6.00 1 7.00 6 4.67 3.39 1 5.00 1 8.00 4 6.25 1.71 2 2.00 1.41 3 7.67 .58 Water and s anitation 1 5.00 1 8.00 4 5.50 1.73 1 5.00 2 2.50 2.12 2 1.50 .71 2 7.00 0.00 Trade and exports 1 6.00 1 8.00 7 5.57 3.36 1 5.00 4 6.50 1.91 2 2.00 1.41 3 7.67 1.15 Energy/energy efficiency 1 6.00 1 9.00 5 5.20 2.17 1 5.00 2 3.00 1.41 2 3.00 2.83 3 7.33 .58 Dis as ter m anagem ent 1 3.00 1 8.00 5 4.60 2.88 1 5.00 2 6.00 2.83 2 1.50 .71 1 8.00 Financial m arkets 1 4.00 1 8.00 5 5.40 3.36 1 5.00 1 8.00 2 7.00 4.24 3 3.67 3.79 3 7.00 0.00 Equality of opportunity (i.e., equity) 1 2.00 1 8.00 5 4.00 2.45 1 8.00 1 8.00 2 7.00 4.24 2 1.00 0.00 3 7.33 .58 27 The development areas of “health,� “climate change,� “law and justice,� “global/regional integration,� “anti corruption,� “urban development,� “poverty reduction,� “gender equity,� “gender equity,� “foreign direction investment,� “water and sanitation,� “trade and exports,� “energy/energy efficiency,� “disaster management,� “financial market,� and “equality of opportunity� were only provided in the Kuwait questionnaire. Respondents in Kuwait were not given the development areas “energy� and energy efficiency� separately. 84 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries C. World Bank Group’s Effectiveness and Results (continued) Where are the World Bank Group’s decisions made primarily that support the program in XXXX? (Select only ONE response) Employee of a Local/ Private Sector/ Independent Academia/ Office of Ministry/ PMU/ Regional Financial Sector/ Government Research institute/ Percentage of Respondents Minister Consultant Government Private Bank CSO Media Institution Think tank Other At the Headquarters (in Washington D.C.) 22.2% 34.3% 33.3% 24.4% 35.7% 20.0% 23.5% 20.0% 6.3% In the country 0.0% 8.6% 33.3% 13.3% 14.3% 0.0% 17.6% 0.0% 37.5% Don't know 77.8% 57.1% 33.3% 62.2% 50.0% 80.0% 58.8% 80.0% 56.3% Which of the following best describes your current position? Employee of a Local/ Private Sector/ Independent Academia/ Office of Ministry/ PMU/ Regional Financial Sector/ government Research institute/ Minister Consultant government Private Bank CSO Media institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development 5 6.00 2.65 28 6.11 1.91 6 4.33 1.75 21 5.05 2.64 8 5.50 1.93 2 6.50 2.12 13 6.92 1.93 6 4.50 2.51 9 6.56 1.88 results in XXXX? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statement about the World Bank Group in XXXX? (1-Strongly disagree, 10-Strongly agree) Which of the following bes t des cribes your current pos ition? Em ployee of a Local/ Private Sector/ Independent Academ ia/ Office of Minis try/ PMU/ Regional Financial Sector/ governm ent Res earch ins titute/ Minis ter Cons ultant governm ent Private Bank CSO Media ins titution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group m eets XXXX’s needs for knowledge s ervices (e.g., 7 6.29 2.69 34 5.68 2.13 6 5.17 1.60 22 5.77 2.29 8 4.75 2.12 3 6.00 1.73 12 7.25 2.01 6 4.50 1.97 10 6.80 1.62 res earch, analys is , data, technical as s is tance) Which of the following bes t des cribes your current pos ition? Em ployee of a Local/ Private Sector/ Independent Academ ia/ Office of Minis try/ PMU/ Regional Financial Sector/ governm ent Res earch ins titute/ Minis ter Cons ultant governm ent Private Bank CSO Media ins titution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that XXXX received value for m oney from the World 5 5.20 3.70 27 5.33 2.02 5 4.20 1.30 16 4.13 2.13 6 5.17 2.32 - - - 10 6.40 3.10 5 4.60 3.36 9 6.11 2.42 Bank Group’s reim burs able advis ory s ervices (RAS)? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of a Local/ Private Sector/ Independent Academia/ Office of Ministry/ PMU/ Regional Financial Sector/ government Research institute/ Minister Consultant government Private Bank CSO Media institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group measures and corrects its 5 5.60 3.29 23 5.96 1.94 5 4.00 1.00 14 3.93 2.43 6 6.17 2.14 - - - 10 6.40 2.67 5 4.60 3.36 10 6.10 2.08 work in real time in XXXX? (1-To no degree at all, 10-To a very significant degree) 85 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? * (Select only ONE response) Employee of a Local/ Private Sector/ Independent Academia/ Office of Ministry/ PMU/ Regional Financial Sector/ Government Research institute/ Percentage of Respondents Minister Consultant Government Private Bank CSO Media Institution Think tank Other Weekly 10.0% 13.9% 0.0% 0.0% 7.1% 0.0% 5.6% 0.0% 0.0% Monthly 0.0% 2.8% 0.0% 0.0% 7.1% 0.0% 33.3% 0.0% 0.0% A few times a year 60.0% 47.2% 71.4% 22.4% 35.7% 0.0% 22.2% 44.4% 50.0% Rarely 10.0% 16.7% 14.3% 26.5% 7.1% 50.0% 11.1% 11.1% 18.8% Never 20.0% 19.4% 14.3% 51.0% 42.9% 50.0% 27.8% 44.4% 31.3% *Significantly different between stakeholder groups In XXXX, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of a Local/ Private Sector/ Independent Academia/ Office of Ministry/ PMU/ Regional Financial Sector/ government Research institute/ Minister Consultant government Private Bank CSO Media institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 6 6.33 2.16 21 5.67 2.52 5 5.20 1.79 21 5.29 1.62 9 5.44 1.81 3 5.67 2.08 12 7.08 2.02 6 6.50 2.51 8 6.38 2.13 Include appropriate level of stakeholder 6 6.83 2.86 21 5.76 2.55 7 5.57 1.62 18 4.78 2.05 9 5.67 2.18 2 5.00 1.41 12 6.92 2.11 6 5.33 3.08 10 6.60 1.78 involvement during preparation Are relevant to XXXX’s social and economic development priorities 6 6.67 2.94 22 5.68 2.51 6 4.50 1.87 20 5.55 1.93 9 6.00 2.29 3 6.33 1.53 11 6.55 2.81 6 6.33 2.88 10 7.10 1.66 Lead to practical solutions 6 6.00 2.68 21 5.43 2.66 5 5.20 1.48 20 4.50 1.96 9 5.56 2.19 3 7.00 3.00 12 6.50 2.71 6 6.00 3.29 8 6.50 1.77 Are accessible (well written and easy to 6 7.50 2.07 22 6.36 2.56 6 6.00 1.55 22 5.59 2.67 8 7.00 1.69 2 7.50 3.54 12 6.58 2.39 6 5.83 3.13 10 7.50 1.72 understand) Are source of relevant information on global 6 7.00 2.37 23 6.04 2.50 6 6.50 1.87 20 6.25 2.53 9 6.67 1.32 3 8.33 2.08 12 7.08 2.02 6 6.83 3.13 10 7.70 1.64 good practices Are adequately disseminated 6 6.83 2.64 23 5.48 2.68 6 5.00 1.67 21 4.90 2.53 7 5.00 1.73 3 8.00 2.65 12 7.33 1.72 6 6.50 3.08 8 7.00 2.00 Are translated enough into local language 5 6.40 3.65 22 5.55 2.67 6 6.00 2.37 17 5.06 2.75 7 4.86 2.91 1 5.00 0.00 12 5.67 3.20 5 4.60 2.61 7 6.71 2.81 Are adaptable to XXXX’s specific development challenges and country 6 6.33 3.20 21 5.81 2.38 5 5.40 2.30 22 5.32 2.59 9 5.44 2.19 3 8.33 2.08 12 6.58 2.35 6 5.50 2.35 10 6.80 1.55 circumstances Which of the following best describes your current position? Employee of a Local/ Private Sector/ Independent Academia/ Office of Ministry/ PMU/ Regional Financial Sector/ CSO Media government Research institute/ Other Minister Consultant government Private Bank institution Think tank N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s 7 6.43 2.51 25 5.56 2.00 5 4.80 1.79 27 5.07 2.25 10 6.40 2.27 3 7.67 2.31 13 6.77 2.01 7 5.86 2.04 12 6.42 1.44 knowledge work and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's 6 7.00 2.53 28 6.21 1.87 4 5.75 1.89 27 7.11 1.89 10 6.70 2.06 3 8.00 2.00 12 7.92 1.08 6 6.00 2.90 12 6.83 2.04 knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 86 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Group’s technical assistance/advisory work contribute to solving XXXX’s development challenges? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of a Local/ Private Sector/ Independent Academia/ Office of Ministry/ PMU/ Regional Financial Sector/ government Research institute/ Minister Consultant government Private Bank CSO Media institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Conceptualization (understanding and 6 6.83 2.93 30 6.50 2.69 6 5.00 1.10 18 6.33 2.03 9 7.00 2.29 3 8.00 2.00 12 7.92 1.56 5 6.20 2.17 9 6.78 2.17 framing the problem) Design (appraising and planning the 6 6.50 3.02 28 6.61 2.54 6 5.17 1.33 18 5.78 2.24 8 6.88 2.42 3 8.33 1.53 12 7.75 1.71 5 6.00 2.92 8 6.38 1.92 solutions) Implementation support (help with executing, carrying out, monitoring and 6 5.83 3.31 27 6.52 2.64 6 4.83 1.33 17 4.94 2.36 8 7.13 2.70 3 7.33 2.31 12 6.50 2.47 5 5.60 3.36 9 6.22 2.22 making appropriate adjustments) Evaluation (assessing the impact and 5 6.00 3.39 28 7.00 2.52 6 4.83 1.33 15 6.20 2.31 8 7.38 2.13 3 7.67 2.08 12 6.83 2.48 5 5.60 3.05 8 6.00 2.07 results) 28 To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Local/ Private Sector/ Independent Academia/ Office of Ministry/ PMU/ Regional Financial Sector/ government Research institute/ Minister Consultant government Private Bank CSO Media institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group effectively monitors 4 6.25 3.50 25 6.16 2.15 6 4.50 1.52 21 5.29 2.41 9 6.44 1.67 2 8.00 2.83 10 7.40 1.96 5 5.60 2.51 9 6.11 1.96 and evaluates the activities it supports The World Bank Group’s approvals and 4 7.50 2.08 25 5.68 2.34 5 4.60 1.52 17 5.18 2.10 8 4.88 2.36 2 8.00 2.83 11 6.73 1.95 5 6.00 2.92 8 6.00 2.00 reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy� 1 8.00 21 6.00 2.14 4 4.25 .96 15 5.93 2.63 8 5.13 2.23 2 8.00 2.83 7 6.43 1.81 5 5.40 3.13 8 6.25 1.98 requirements are reasonable The World Bank Group takes decisions 5 6.00 2.74 23 5.48 2.33 3 3.00 1.00 16 4.56 2.58 7 3.57 1.99 2 7.50 3.54 11 6.36 2.42 5 5.60 2.07 8 5.75 2.12 quickly in XXXX Working with the World Bank Group 7 7.14 2.73 27 5.85 2.61 6 5.17 1.17 20 6.70 2.79 8 5.75 2.60 2 8.00 2.83 12 7.25 2.05 5 5.20 3.11 11 6.73 2.00 increases XXXX’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, 3 5.67 2.52 22 6.09 2.56 3 4.67 1.15 18 6.72 2.52 8 7.00 2.73 2 8.00 2.83 11 7.00 1.55 5 5.40 2.79 7 6.00 2.16 the World Bank Group makes appropriate use of them The World Bank Group provides effective support to development projects 2 5.00 4.24 18 6.17 2.31 3 3.67 1.53 9 6.11 2.42 7 6.14 2.48 1 5.00 0.00 6 6.17 1.47 3 7.33 1.15 4 6.75 2.06 implementation 28 The statement “the World Bank Group provides effective support to development projects implementation � was not provided in the Kuwait questionnaire. 87 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries E. Working with the World Bank Group (continued) Which of the following best describes your current position? Employee of a Local/ Private Sector/ Independent Academia/ Office of Ministry/ PMU/ Regional Financial Sector/ government Research institute/ Minister Consultant government Private Bank CSO Media institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions 6 6.67 3.08 25 5.60 2.43 6 5.00 2.45 27 4.89 2.68 8 5.13 1.73 2 7.00 1.41 10 7.20 1.81 6 5.00 3.16 11 6.45 1.37 that promote private public partnerships in XXXX? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes the way the World Bank Group operates in XXXX? (Select only ONE response) Employee of a Local/ Private Sector/ Independent Academia/ Office of Ministry/ PMU/ Regional Financial Sector/ Government Research institute/ Percentage of Respondents Minister Consultant Government Private Bank CSO Media Institution Think tank Other The World Bank Group takes too much risk in XXXX 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.6% 12.5% 0.0% The World Bank Group does not take enough risk in XXXX 11.1% 16.7% 0.0% 26.7% 21.4% 16.7% 0.0% 0.0% 5.9% The World Bank Group’s approach to risk is appropriate 22.2% 25.0% 28.6% 11.1% 35.7% 16.7% 27.8% 25.0% 17.6% Don't know 66.7% 58.3% 71.4% 62.2% 42.9% 66.7% 66.7% 62.5% 76.5% Which of the following best describes the World Bank Group’s support in XXXX? (Select only ONE response) Employee of a Local/ Private Sector/ Independent Academia/ Office of Ministry/ PMU/ Regional Financial Sector/ Government Research institute/ Percentage of Respondents Minister Consultant Government Private Bank CSO Media Institution Think tank Other The World Bank Group is sufficiently selective and focuses on 22.2% 36.1% 14.3% 22.7% 28.6% 33.3% 33.3% 12.5% 37.5% the most important development challenges in XXXX The World Bank Group is not sufficiently selective in XXXX, and 11.1% 25.0% 28.6% 15.9% 14.3% 16.7% 11.1% 25.0% 6.3% it is involved in too many areas of development Don’t know 66.7% 38.9% 57.1% 61.4% 57.1% 50.0% 55.6% 62.5% 56.3% 88 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries F. The Future Role of the World Bank Group in XXXX Which of the following SHOULD the World Bank Group do to make itself of greater value in XXXX? (Choose no more than TWO) Employee of a Local/ Private Sector/ Independent Academia/ Percentage of Respondents Office of Ministry/ PMU/ Regional Financial Sector/ Government Research institute/ (Responses combined) Minister Consultant Government Private Bank CSO Media Institution Think tank Other Provide more adequate data/knowledge/statistics/figures on 30.0% 42.9% 57.1% 42.9% 42.9% 80.0% 16.7% 50.0% 35.3% XXXX’s economy Ensure greater selectivity in its work 0.0% 8.6% 14.3% 9.5% 7.1% 40.0% 5.6% 0.0% 5.9% Offer more innovative financial products through IFC 10.0% 5.7% 0.0% 11.9% 14.3% 0.0% 0.0% 12.5% 5.9% Improve the competitiveness of its financing compared to 10.0% 14.3% 0.0% 9.5% 14.3% 40.0% 11.1% 12.5% 5.9% markets (e.g., cost, timeliness, other terms) Reach out more to groups outside of Government* 20.0% 11.4% 0.0% 45.2% 42.9% 0.0% 38.9% 50.0% 23.5% Work faster 10.0% 14.3% 0.0% 9.5% 0.0% 0.0% 5.6% 12.5% 5.9% Improve the quality of its visiting experts as related to XXXX’s 40.0% 22.9% 14.3% 14.3% 0.0% 0.0% 11.1% 12.5% 11.8% specific challenges Offer more innovative knowledge services 0.0% 8.6% 14.3% 7.1% 7.1% 0.0% 11.1% 0.0% 17.6% Collaborate more effectively with Government clients (e.g., 20.0% 8.6% 28.6% 14.3% 7.1% 0.0% 11.1% 0.0% 29.4% national, state, local) Increase the level of capacity development in the country* 40.0% 20.0% 57.1% 11.9% 14.3% 0.0% 44.4% 37.5% 29.4% Reduce the complexity of obtaining World Bank Group financing 0.0% 2.9% 0.0% 9.5% 7.1% 0.0% 5.6% 0.0% 11.8% from IFC Increase availability reimbursable advisory services (RAS) 0.0% 11.4% 0.0% 4.8% 0.0% 20.0% 11.1% 0.0% 5.9% Other 10.0% 5.7% 0.0% 4.8% 14.3% 0.0% 11.1% 12.5% 0.0% *Significantly different between stakeholder groups When considering the combination of services that the World Bank Group offers in XXXX, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in XXXX? (Select only ONE response) Employee of a Local/ Private Sector/ Independent Academia/ Office of Ministry/ PMU/ Regional Financial Sector/ Government Research institute/ Percentage of Respondents Minister Consultant Government Private Bank CSO Media Institution Think tank Other Financial services 0.0% 26.5% 14.3% 25.6% 15.4% 16.7% 11.1% 0.0% 5.9% Knowledge products 30.0% 32.4% 57.1% 23.3% 53.8% 16.7% 38.9% 75.0% 29.4% Convening services 0.0% 2.9% 0.0% 4.7% 0.0% 0.0% 5.6% 0.0% 5.9% None of the above 0.0% 2.9% 0.0% 2.3% 0.0% 16.7% 0.0% 0.0% 0.0% The combination is appropriate for XXXX 10.0% 8.8% 14.3% 23.3% 0.0% 16.7% 22.2% 12.5% 29.4% Don't know 60.0% 26.5% 14.3% 20.9% 30.8% 33.3% 22.2% 12.5% 29.4% 89 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries F. The Future Role of the World Bank Group in XXXX (continued) When thinking about how the World Bank Group can add the most value in XXXX, how important is each of the following activities? (1-Not important at all, 10-Very important) Which of the following best describes your current position? Employee of a Local/ Private Sector/ Independent Academia/ Office of Ministry/ PMU/ Regional Financial Sector/ government Research institute/ Minister Consultant government Private Bank CSO Media institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Policy advice* 9 7.44 2.19 32 7.44 2.21 6 5.17 3.31 36 8.03 2.01 12 8.58 1.16 5 9.20 .84 16 8.25 1.39 8 8.25 1.75 15 7.33 2.26 Implementation assistance 9 7.67 1.94 33 7.21 2.50 5 7.60 1.52 37 8.46 1.92 11 9.18 .87 5 8.00 1.41 15 8.20 1.82 8 7.75 1.49 14 7.79 1.93 Improving government effectiveness 9 7.78 2.22 32 7.34 2.12 5 5.80 3.27 36 8.31 2.19 11 8.64 1.29 4 9.00 .82 15 8.60 1.06 8 7.75 2.38 14 7.86 2.14 Improving service delivery 9 8.44 1.94 32 7.13 2.34 5 6.80 1.92 35 8.29 1.79 11 7.91 1.70 4 8.25 1.71 14 8.21 1.63 8 7.50 2.20 13 7.31 1.60 Convening across government institutions 6 7.33 1.51 30 6.50 2.76 5 7.00 2.00 35 8.06 1.97 11 7.91 1.58 4 8.25 1.71 15 8.00 1.13 8 6.88 2.17 13 7.69 1.80 Convening between the government and groups outside of government (e.g., private 7 6.57 2.64 31 6.55 2.69 5 6.60 2.61 36 8.44 1.92 11 8.91 1.22 4 9.00 .82 16 7.50 2.07 7 8.00 1.73 13 7.92 1.89 sector, NGOs, academia, media)* Stakeholder consultations 9 8.00 1.50 30 6.67 2.86 5 6.40 2.07 34 7.68 2.29 11 8.91 1.38 4 9.00 .82 15 7.60 1.45 8 7.88 1.81 12 7.83 1.80 *Significantly different between stakeholder groups G. Communication and Information Sharing How do you get most of your information about economic and social development issues in XXXX? (Choose no more than TWO) Employee of a Local/ Private Sector/ Independent Academia/ *Significantly Office of Ministry/ PMU/ Regional Financial Sector/ Government Research institute/ different Percentage of Respondents Minister Consultant Government Private Bank CSO Media Institution Think tank Other between Periodicals 20.0% 17.1% 28.6% 8.5% 42.9% 28.6% 27.8% 50.0% 11.8% stakeholder International newspapers 10.0% 14.3% 0.0% 36.2% 21.4% 28.6% 5.6% 25.0% 29.4% groups Local radio* 0.0% 0.0% 28.6% 0.0% 7.1% 0.0% 5.6% 0.0% 0.0% International radio 10.0% 0.0% 0.0% 2.1% 0.0% 0.0% 0.0% 0.0% 0.0% Local television 0.0% 8.6% 28.6% 0.0% 14.3% 28.6% 16.7% 12.5% 5.9% International television 0.0% 5.7% 0.0% 12.8% 0.0% 0.0% 5.6% 0.0% 5.9% Local newspapers 50.0% 42.9% 42.9% 40.4% 42.9% 42.9% 44.4% 37.5% 35.3% Internet 60.0% 74.3% 28.6% 59.6% 57.1% 42.9% 61.1% 50.0% 58.8% Social media (blogs, Facebook, Twitter, YouTube, Flickr) 30.0% 14.3% 28.6% 17.0% 7.1% 14.3% 16.7% 0.0% 23.5% Other 10.0% 2.9% 0.0% 6.4% 7.1% 0.0% 5.6% 12.5% 11.8% 90 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries G. Communication and Information Sharing (continued) How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Employee of a Local/ Private Sector/ Independent Academia/ *Significantly Office of Ministry/ PMU/ Regional Financial Sector/ Government Research institute/ different Percentage of Respondents Minister Consultant Government Private Bank CSO Media Institution Think tank Other between Direct contact with World Bank Group 50.0% 40.0% 14.3% 27.7% 42.9% 20.0% 44.4% 25.0% 17.6% stakeholder e-Newsletters 30.0% 28.6% 28.6% 53.2% 42.9% 40.0% 27.8% 50.0% 23.5% groups World Bank Group’s seminars/workshops/ conferences 40.0% 48.6% 85.7% 42.6% 57.1% 60.0% 50.0% 25.0% 35.3% World Bank Group’s publications and other written materials 50.0% 20.0% 28.6% 23.4% 28.6% 40.0% 16.7% 37.5% 41.2% Are you World Bank Group’s website* 0.0% 20.0% 0.0% 21.3% 7.1% 20.0% 5.6% 12.5% 58.8% aware of the Social media (blogs, Facebook, Twitter, YouTube, Flickr) 10.0% 5.7% 0.0% 12.8% 7.1% 20.0% 22.2% 0.0% 11.8% World Bank Mobile phones 0.0% 2.9% 14.3% 8.5% 7.1% 0.0% 11.1% 12.5% 0.0% Group's Other 10.0% 2.9% 0.0% 0.0% 0.0% 0.0% 0.0% 12.5% 0.0% Access to Information Policy under which the WBG will now disclose any information in its possession that is not a list of exceptions? Employee of a Local/ Private Sector/ Independent Academia/ Office of Ministry/ PMU/ Regional Financial Sector/ Government Research institute/ Percentage of Respondents Minister Consultant Government Private Bank CSO Media Institution Think tank Other Yes 20.0% 31.4% 0.0% 10.4% 21.4% 16.7% 5.6% 12.5% 35.3% No 80.0% 68.6% 100.0% 89.6% 78.6% 83.3% 94.4% 87.5% 64.7% Have you requested information from the World Bank Group on its activities in the past year? Employee of a Local/ Private Sector/ Independent Academia/ Office of Ministry/ PMU/ Regional Financial Sector/ Government Research institute/ Percentage of Respondents Minister Consultant Government Private Bank CSO Media Institution Think tank Other Yes 10.0% 28.6% 28.6% 6.3% 14.3% 0.0% 16.7% 37.5% 5.9% No 90.0% 71.4% 71.4% 93.8% 85.7% 100.0% 83.3% 62.5% 94.1% Were you able to obtain this information? Employee of a Local/ Private Sector/ Independent Academia/ Office of Ministry/ PMU/ Regional Financial Sector/ Government Research institute/ Percentage of Respondents Minister Consultant Government Private Bank CSO Media Institution Think tank Other Yes 100.0% 90.0% 100.0% 100.0% 100.0% - 100.0% 33.3% 100.0% No 0.0% 10.0% 0.0% 0.0% 0.0% - 0.0% 66.7% 0.0% Do you have access to the Internet? Employee of a Local/ Private Sector/ Independent Academia/ Office of Ministry/ PMU/ Regional Financial Sector/ Government Research institute/ Percentage of Respondents Minister Consultant Government Private Bank CSO Media Institution Think tank Other Yes 100.0% 97.1% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% No 0.0% 2.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 91 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries G. Communication and Information Sharing (continued) Do you use/have used the World Bank Group website?* Employee of a Local/ Private Sector/ Independent Academia/ *Significantly Office of Ministry/ PMU/ Regional Financial Sector/ Government Research institute/ different Percentage of Respondents Minister Consultant Government Private Bank CSO Media Institution Think tank Other between Yes 70.0% 71.4% 85.7% 39.6% 64.3% 28.6% 61.1% 77.8% 81.3% stakeholder No 30.0% 28.6% 14.3% 60.4% 35.7% 71.4% 38.9% 22.2% 18.8% groups Which Internet connection do you use primarily when visiting a World Bank Group website? Employee of a Local/ Private Sector/ Independent Academia/ Office of Ministry/ PMU/ Regional Financial Sector/ Government Research institute/ Percentage of Respondents Minister Consultant Government Private Bank CSO Media Institution Think tank Other High speed/WiFi 90.0% 88.2% 85.7% 97.8% 92.9% 83.3% 88.9% 100.0% 100.0% Dial-up 10.0% 11.8% 14.3% 2.2% 7.1% 16.7% 11.1% 0.0% 0.0% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Local/ Private Sector/ Independent Academia/ Office of Ministry/ PMU/ Regional Financial Sector/ government Research institute/ Minister Consultant government Private Bank CSO Media institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I find the World Bank Group’s websites 7 7.14 1.68 24 6.13 2.40 4 6.50 1.73 19 7.00 1.89 9 7.33 1.80 3 10.00 0.00 11 8.09 1.76 5 6.80 2.59 13 7.46 1.85 easy to navigate. I find the information on the World Bank 7 8.00 1.63 26 6.42 2.12 4 6.50 1.00 19 7.42 1.57 9 8.00 1.87 3 9.33 1.15 11 8.27 1.42 5 6.80 .84 13 7.46 1.94 Group’s websites useful.* The World Bank Group’s social media channels are valuable sources of 3 5.33 2.52 16 6.06 2.43 4 6.50 1.29 11 7.27 2.20 6 7.50 3.15 2 8.00 2.83 8 7.88 .99 3 6.33 .58 10 6.50 2.12 information about the institution When I need information from the World 7 6.86 2.61 23 6.65 2.46 4 6.25 1.50 20 7.30 2.32 9 5.33 3.28 3 8.67 2.31 12 8.33 1.50 6 6.83 2.14 14 6.36 3.08 Bank Group I know how to find it The World Bank Group is responsive to my 7 7.14 2.54 19 7.16 2.24 4 5.75 1.50 11 7.45 1.63 3 6.00 4.36 2 8.00 2.83 8 8.13 1.55 4 6.50 1.29 10 7.50 2.42 information requests and inquiries *Significantly different between stakeholder groups 92 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries H. Background Information Which one of the following best describes your level of interaction with the World Bank Group in your country?* (Select only ONE response) Employee of a Local/ Private Sector/ Independent Academia/ Office of Ministry/ PMU/ Regional Financial Sector/ Government Research institute/ Percentage of Respondents Minister Consultant Government Private Bank CSO Media Institution Think tank Other I currently collaborate with the World Bank Group 36.4% 28.3% 36.4% 3.3% 10.5% 13.3% 9.1% 0.0% 23.8% I have previously collaborated with the World Bank Group 0.0% 28.3% 27.3% 16.7% 5.3% 26.7% 22.7% 33.3% 33.3% Both of the above (I currently collaborate and previously have 27.3% 32.6% 27.3% 3.3% 21.1% 13.3% 54.5% 0.0% 19.0% collaborated with the World Bank Group) I have never collaborated with the World Bank Group 36.4% 10.9% 9.1% 76.7% 63.2% 46.7% 13.6% 66.7% 23.8% *Significantly different between stakeholder groups Which of the following agencies of the World Bank Group do you primarily engage with in XXXX?* (Select only ONE response) Employee of a Local/ Private Sector/ Independent Academia/ Office of Ministry/ PMU/ Regional Financial Sector/ Government Research institute/ Percentage of Respondents Minister Consultant Government Private Bank CSO Media Institution Think tank Other The World Bank (IBRD/IDA) 63.6% 71.1% 80.0% 27.0% 50.0% 61.5% 77.3% 33.3% 77.8% The International Finance Corporation (IFC) 0.0% 6.7% 10.0% 21.6% 8.3% 7.7% 4.5% 8.3% 0.0% The Multilateral Investment Guarantee Agency (MIGA) 0.0% 4.4% 10.0% 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% Other 36.4% 17.8% 0.0% 51.4% 33.3% 30.8% 18.2% 58.3% 22.2% *Significantly different between stakeholder groups Which of the following describes most of your exposure to the World Bank Group in XXXX? (Choose no more than TWO) Employee of a Local/ Private Sector/ Independent Academia/ *Significantly Percentage of Respondents Office of Ministry/ PMU/ Regional Financial Sector/ Government Research institute/ different (Responses combined) Minister Consultant Government Private Bank CSO Media Institution Think tank Other between Observer* 20.0% 8.5% 0.0% 45.1% 31.3% 8.3% 27.3% 30.8% 15.8% stakeholder Use World Bank Group reports/data 40.0% 34.0% 33.3% 31.4% 43.8% 58.3% 27.3% 30.8% 42.1% groups Engage in World Bank Group related/sponsored 0.0% 21.3% 33.3% 13.7% 25.0% 8.3% 22.7% 15.4% 26.3% What’s your events/activities Collaborate as part of my professional duties* 70.0% 72.3% 33.3% 13.7% 43.8% 50.0% 54.5% 15.4% 57.9% gender? Use World Bank Group website for information, data, research, 30.0% 14.9% 25.0% 43.1% 12.5% 25.0% 4.5% 53.8% 10.5% etc.* Employee of a Local/ Private Sector/ Independent Academia/ Office of Ministry/ PMU/ Regional Financial Sector/ Government Research institute/ Percentage of Respondents Minister Consultant Government Private Bank CSO Media Institution Think tank Other Female 27.3% 34.0% 25.0% 11.7% 31.6% 20.0% 23.8% 6.7% 14.3% Male 72.7% 66.0% 75.0% 88.3% 68.4% 80.0% 76.2% 93.3% 85.7% 93 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries Appendix C: Responses to Indicator Questions by Geographic Locations29 Kuwait N=74 Bahrain N=40 Oman N=59 UAE N=58 A. General Issues facing XXXX In general, would you say that XXXX is headed in...?* Percentage of Respondents Kuwait Bahrain Oman UAE The right direction 42.9% 60.0% 85.2% 91.2% The wrong direction 38.6% 15.0% 1.9% 0.0% Not sure 18.6% 25.0% 13.0% 8.8% *Significantly different between stakeholder groups Listed below are a number of development priorities in XXXX. Please identify which of the following you consider the most important 30 development priorities in XXXX? (Choose no more than THREE) Percentage of Respondents (Responses combined) Kuwait Bahrain Oman UAE Social protection (e.g., pensions, targeted social assistance)* 4.1% 22.5% 7.3% 12.3% Food security* 2.7% 5.0% 20.0% 5.3% Public sector governance/reform 42.5% 45.0% 30.9% 26.3% Global/regional integration 2.7% 7.5% 0.0% 5.3% Gender equity 2.7% 2.5% 0.0% 3.5% Private sector development 26.0% 27.5% 40.0% 17.5% Foreign direct investment 6.8% 15.0% 12.7% 7.0% Water and sanitation 4.1% 0.0% 0.0% 3.5% Anti corruption* 32.9% 15.0% 10.9% 1.8% Job creation/employment* 13.7% 20.0% 32.7% 14.0% Rural development 0.0% 0.0% 0.0% 0.0% Financial markets 0.0% 2.5% 0.0% 0.0% Urban development 5.5% 2.5% 3.6% 3.5% Environmental sustainability 4.1% 7.5% 3.6% 8.8% Equality of opportunity (i.e., equity) 8.2% 5.0% 1.8% 3.5% Health 8.2% 0.0% 9.1% 15.8% Quality of education* 47.9% 20.0% 36.4% 45.6% Poverty reduction 0.0% 5.0% 1.8% 1.8% Energy efficiency (e.g., energy savings, building insulation) 15.0% 3.6% 14.0% Transport (e.g., roads, bridges, transportation) 5.5% 2.5% 7.3% 7.0% Climate change (e.g., mitigation, adaptation) 0.0% 0.0% 1.8% 1.8% Agriculture and fisheries development* 0.0% 0.0% 10.9% 0.0% Trade and exports 2.7% 2.5% 1.8% 5.3% Crime and violence 2.7% 0.0% 0.0% 0.0% Economic growth and diversification of income 35.6% 37.5% 36.4% 47.4% Law and justice (e.g., judicial system) 5.5% 12.5% 1.8% 5.3% Regulatory framework 5.5% 10.0% 5.5% 12.3% Energy (e.g., electricity production, gas prices) 2.5% 3.6% 1.8% Natural resource management (e.g., oil, gas, mining) 5.5% 2.5% 1.8% 3.5% Disaster management 1.4% 0.0% 0.0% 3.5% Information and communications technology 2.7% 0.0% 3.6% 8.8% Energy/energy efficiency 4.1% Communicable/non-communicable diseases 0.0% *Significantly different between stakeholder groups 29 All 231 respondents provided the information about their geographic locations. Thus, all of the respondents were included in the analyses presented in this appendix. 30 The response options of “Energy/energy efficiency� and “communicable/non -communicable diseases� were only provided in the Kuwait questionnaire. Respondents in Kuwait were not given the response options “energy� and energy efficiency� separately. 94 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries A. General Issues facing XXXX (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do 31 you believe would contribute most to reducing poverty in XXXX? (Choose no more than THREE) Percentage of Respondents (Responses combined) Kuwait Bahrain Oman UAE Water and sanitation 1.4% 2.7% 5.6% 1.9% Equality of opportunity (i.e., equity)* 29.0% 32.4% 11.1% 18.5% Economic growth and diversification of income* 55.1% 62.2% 55.6% 35.2% Climate change (e.g., mitigation, adaptation) 1.4% 0.0% 0.0% 3.7% Global/regional integration 1.4% 5.4% 1.9% 3.7% Gender equity* 0.0% 0.0% 0.0% 5.6% Rural development* 0.0% 5.4% 11.1% 11.1% Urban development 0.0% 0.0% 1.9% 1.9% Regulatory framework 2.9% 2.7% 3.7% 1.9% Social protection (e.g., pensions, targeted social assistance) 15.9% 10.8% 7.4% 11.1% Law and justice (e.g., judicial system) 7.2% 5.4% 5.6% 3.7% Transport (e.g., roads, bridges, transportation) 0.0% 0.0% 3.7% 3.7% Crime and violence 2.9% 2.7% 0.0% 0.0% Energy (e.g., electricity production, gas prices) 2.7% 0.0% 1.9% Information and communications technology 2.9% 0.0% 11.1% 5.6% Anti corruption* 42.0% 21.6% 35.2% 7.4% Private sector development 29.0% 29.7% 35.2% 29.6% Foreign direct investment 2.9% 10.8% 9.3% 9.3% Quality of education* 29.0% 13.5% 33.3% 53.7% Energy efficiency (e.g., energy savings, building insulation) 8.1% 0.0% 1.9% Public sector governance/reform* 23.2% 27.0% 9.3% 3.7% Natural resource management (e.g., oil, gas, mining) 5.8% 10.8% 3.7% 5.6% Environmental sustainability 0.0% 2.7% 3.7% 3.7% Disaster management 0.0% 0.0% 0.0% 0.0% Health 5.8% 0.0% 1.9% 7.4% Agriculture and fisheries development 0.0% 2.7% 3.7% 3.7% Job creation/employment 21.7% 18.9% 31.5% 33.3% Financial markets 1.4% 0.0% 0.0% 1.9% Trade and exports 1.4% 0.0% 3.7% 9.3% Food security 1.4% 5.4% 1.9% 1.9% Energy/energy efficiency 1.4% Communicable/non-communicable diseases 1.4% *Significantly different between stakeholder groups 31 The response options of “Energy/energy efficiency� and “communicable/non -communicable diseases� were only provided in the Kuwait questionnaire. Respondents in Kuwait were not given the response options “energy� and energy efficiency� separately. 95 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries A. General Issues facing XXXX (continued) The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in XXXX? (Choose no more than TWO) Percentage of Respondents (Responses combined) Kuwait Bahrain Oman UAE Better employment opportunities for young people 31.4% 45.9% 41.5% 40.0% Better employment opportunities for women 2.9% 5.4% 1.9% 12.7% Greater access to micro-finance for the poor 5.7% 5.4% 7.5% 10.9% Greater voice and participation for citizens to help ensure 10.0% 24.3% 9.4% 7.3% greater accountability Greater access to health and nutrition for citizens 0.0% 2.7% 5.7% 1.8% Better entrepreneurial opportunities (i.e., to start small and 32.9% 16.2% 39.6% 41.8% medium sized businesses) A growing middle class 15.7% 10.8% 5.7% 12.7% Better opportunity for the poor who live in rural areas 0.0% 2.7% 0.0% 3.6% Better opportunity for the poor expats who live in urban areas* 2.9% 2.7% 1.9% 12.7% Consistent and more diversified economic growth 28.6% 27.0% 15.1% 12.7% More reliable social safety net 2.9% 0.0% 0.0% 5.5% Greater equity of fiscal policy 12.9% 18.9% 11.3% 5.5% Better quality education and training that better ensure job 34.3% 27.0% 47.2% 20.0% opportunity* Better quality public services 11.4% 2.7% 9.4% 10.9% Better energy efficiency 4.3% 5.4% 0.0% 0.0% Other 1.4% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups B. Overall Attitudes toward the World Bank Group country Kuwait Bahrain Oman United Arab Emirates N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank Group 67 5.99 3.13 36 3.78 2.78 52 5.23 2.68 52 4.40 2.57 in XXXX?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups country Kuwait Bahrain Oman United Arab Emirates N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank 57 5.63 2.66 21 4.38 2.40 39 5.67 2.29 37 5.46 1.66 Group’s effectiveness in XXXX. (1-Not effective at all, 10-Very effective) country Kuwait Bahrain Oman United Arab Emirates N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help XXXX solve its most complicated 56 6.18 2.36 22 5.36 2.11 35 6.43 2.49 38 6.21 1.99 development challenges? (1-To no degree at all, 10-To a very significant degree) 96 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in XXXX, in which sectoral areas 32 do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in XXXX? (Choose no more than THREE) Percentage of Respondents (Responses combined) Kuwait Bahrain Oman UAE Social protection (e.g., pensions, targeted social assistance) 3.0% 17.1% 9.6% 11.5% Crime and violence 3.0% 0.0% 0.0% 1.9% Transport (e.g., roads, bridges, transportation) 6.0% 2.9% 3.8% 1.9% Agriculture and fisheries development* 0.0% 2.9% 13.5% 3.8% Global/regional integration 7.5% 2.9% 3.8% 7.7% Gender equity 1.5% 2.9% 0.0% 1.9% Public sector governance/reform* 53.7% 31.4% 40.4% 26.9% Health 13.4% 5.7% 3.8% 13.5% Rural development 1.5% 2.9% 3.8% 0.0% Foreign direct investment 1.5% 8.6% 9.6% 11.5% Quality of education 34.3% 22.9% 30.8% 32.7% Energy (e.g., electricity production, gas prices) 5.7% 1.9% 5.8% Job creation/employment 13.4% 14.3% 21.2% 26.9% Financial markets* 0.0% 5.7% 0.0% 13.5% Urban development 3.0% 0.0% 1.9% 0.0% Environmental sustainability 4.5% 8.6% 5.8% 13.5% Equality of opportunity (i.e., equity) 14.9% 11.4% 7.7% 5.8% Private sector development 22.4% 31.4% 36.5% 26.9% Water and sanitation 0.0% 0.0% 1.9% 3.8% Food security 3.0% 2.9% 5.8% 1.9% Climate change (e.g., mitigation, adaptation) 1.5% 2.9% 0.0% 1.9% Poverty reduction* 0.0% 14.3% 1.9% 1.9% Trade and exports 4.5% 2.9% 7.7% 7.7% Economic growth and diversification of income 35.8% 42.9% 34.6% 30.8% Law and justice (e.g., judicial system) 9.0% 8.6% 1.9% 3.8% Regulatory framework 4.5% 5.7% 9.6% 9.6% Energy efficiency (e.g., energy savings, building insulation) 11.4% 3.8% 9.6% Natural resource management (e.g., oil, gas, mining) 6.0% 8.6% 5.8% 0.0% Anti corruption* 32.8% 11.4% 13.5% 5.8% Information and communications technology 4.5% 0.0% 5.8% 3.8% Disaster management 0.0% 0.0% 0.0% 1.9% Energy/energy efficiency 0.0% Communicable/non-communicable diseases 0.0% *Significantly different between stakeholder groups 32 The response options of “Energy/energy efficiency� and “communicable/non -communicable diseases� were only provided in the Kuwait questionnaire. Respondents in Kuwait were not given the response options “energy� and “energy efficiency� separately. 97 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second 33 greatest value in XXXX? Greatest Value Percentage of Respondents Kuwait Bahrain Oman UAE Convening/facilitating 1.5% 0.0% 1.9% 8.2% Data 3.0% 5.9% 1.9% 10.2% Policy advice, studies, analyses 25.8% 26.5% 25.0% 38.8% Capacity development 16.7% 23.5% 25.0% 14.3% Advisory services and technical assistance 31.8% 14.7% 23.1% 22.4% Development partners coordination 0.0% 0.0% 5.8% 4.1% Linkage to non-Bank expertise (i.e., South-South knowledge 0.0% 2.9% 0.0% 0.0% sharing) Implementation support* 18.2% 20.6% 15.4% 2.0% Other 3.0% 5.9% 1.9% 0.0% Financial resources 0.0% *Significantly different between stakeholder groups nd 2 Greatest Value Percentage of Respondents Kuwait Bahrain Oman UAE Convening/facilitating 6.1% 17.6% 5.9% 6.0% Data 1.5% 8.8% 2.0% 8.0% Policy advice, studies, analyses* 19.7% 11.8% 9.8% 32.0% Capacity development* 16.7% 11.8% 33.3% 6.0% Advisory services and technical assistance 19.7% 8.8% 9.8% 20.0% Development partners coordination 10.6% 11.8% 5.9% 14.0% Linkage to non-Bank expertise (i.e., South-South knowledge 1.5% 5.9% 5.9% 2.0% sharing) Implementation support 15.2% 20.6% 23.5% 12.0% Other 3.0% 2.9% 3.9% 0.0% Financial resources 6.1% *Significantly different between stakeholder groups How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in 34 XXXX ? (1-Not effective at all, 10-Very effective) country Kuwait Bahrain Oman United Arab Emirates N Mean SD N Mean SD N Mean SD N Mean SD Policy design (for clarity and better incentives to achieve 43 6.21 2.35 13 6.23 2.09 30 5.40 2.30 22 5.95 2.03 socio-economic goals) Implementation support 8 6.38 2.62 23 4.52 2.41 18 5.67 1.97 The private sector (related to institutional and policy 35 5.60 2.44 change) When thinking about how to improve capacity building in XXXX to help ensure better development results, looking forward, how 35 IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important all, 10-Very important) country Kuwait Bahrain Oman United Arab Emirates N Mean SD N Mean SD N Mean SD N Mean SD Policy design (for clarity and better incentives to achieve 51 7.90 1.82 19 7.11 1.85 34 7.35 2.44 28 6.54 1.91 socio-economic goals)* Implementation support 13 8.15 1.82 30 7.43 2.49 26 6.65 2.30 The private sector (related to institutional and policy 42 8.00 1.81 change) *Significantly different between stakeholder groups 33 “Financial resources� was only provided as a response option in the Kuwait questionnaire. 34 “The private sector� was only provided as an area for rating in the Kuwait questionnaire. 35 “The private sector� was only provided as an area for rating in the Kuwait questionnaire. 98 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries B. Overall Attitudes toward the World Bank Group (continued) 36 Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in XXXX? (Choose no more than TWO) Percentage of Respondents (Responses combined) Kuwait Bahrain Oman UAE Staff too inaccessible 4.7% 3.0% 7.8% 12.2% Not exploring alternative policy options 4.7% 3.0% 9.8% 2.0% Not collaborating enough with stakeholders outside the 9.4% 21.2% 15.7% 22.4% Government Its advice and strategies do not lend themselves to practical 10.9% 6.1% 15.7% 6.1% problem solving Not enough public disclosure of its work 17.2% 27.3% 13.7% 18.4% Arrogant in its approach 3.1% 0.0% 0.0% 2.0% Not client focused 3.1% 0.0% 11.8% 4.1% The credibility of its knowledge/data 3.1% 0.0% 0.0% 0.0% World Bank Group’s processes too complex and slow (e.g., too 9.1% 11.8% 10.2% bureaucratic in its operational policies and procedures) Not willing to honestly criticize policies and reform efforts in the 14.1% 9.1% 3.9% 6.1% country Too influenced by developed countries 7.8% 9.1% 7.8% 8.2% Imposing technocratic solutions without regard to political and 9.4% 6.1% 3.9% 4.1% cultural realities Not aligned with work of other development partners 4.7% 3.0% 2.0% 0.0% Not aligned with country priorities 1.6% 0.0% 3.9% 4.1% Not adequately sensitive to political/social realities in Bahrain 15.6% 12.1% 9.8% 8.2% Insufficient experience of visiting staff 3.0% 0.0% 0.0% Other 12.5% 3.0% 3.9% 2.0% Don’t know 25.0% 39.4% 29.4% 36.7% World Bank Group’s processes too complex 3.1% World Bank Group’s processes too slow (e.g., too bureaucratic 4.7% in its operational policies and procedures) Inadequate quality of consultants and visiting technical experts 4.7% Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in XXXX? (Choose no more than TWO) Percentage of Respondents (Responses combined) Kuwait Bahrain Oman UAE Knowledge products/services (analytical work, studies, surveys, 53.8% 24.2% 24.5% 35.4% etc.)* Investment lending (financing specific private sector projects) 7.7% 24.2% 16.3% 12.5% Technical assistance (advice, best practice, international 64.6% 48.5% 55.1% 58.3% experience, etc.) Capacity development* 44.6% 30.3% 49.0% 16.7% Other 3.1% 3.0% 2.0% 0.0% Don’t know* 3.1% 27.3% 18.4% 27.1% *Significantly different between stakeholder groups 36 In the Kuwait questionnaire, “the World Bank Group’s processes too complex� and “the World Bank Group’s processes too slow� were provided as two separate response options, whereas in other three GCC countries, they were combined. In addition, in Kuwait, the response option “insufficient experience of visiting staff� was worded differently as “inadequa te quality of consultants and visiting technical experts.� 99 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries B. Overall Attitudes toward the World Bank Group (continued) To what extent do you believe that the World Bank Group’s work and support help the poorest in XXXX? Percentage of Respondents (Responses combined) Kuwait Bahrain Oman UAE To a fully sufficient degree 1.5% 3.1% 0.0% 2.1% To a somewhat sufficient degree 15.4% 6.3% 20.8% 21.3% To a somewhat insufficient degree 10.8% 9.4% 16.7% 8.5% To a very insufficient degree 15.4% 15.6% 20.8% 6.4% Don't know 56.9% 65.6% 41.7% 61.7% In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group 37 collaborate with more in your country? (Choose no more than TWO) Percentage of Respondents (Responses combined) Kuwait Bahrain Oman UAE Academia/think tanks/research institutes 40.0% 33.3% 38.0% 31.3% Aid community 0.0% 6.0% 0.0% Media 10.8% 15.2% 8.0% 10.4% Local/Regional Government 18.5% 21.2% 20.0% 31.3% Private sector 40.0% 36.4% 46.0% 43.8% Parliament 21.5% 12.1% 14.0% 4.2% NGOs/Community Based Organizations (CBOs) 23.1% 27.3% 12.0% 10.4% Youth/university groups 15.4% 33.3% 16.0% 29.2% Other 3.1% 0.0% 2.0% 0.0% Don’t know 4.6% 6.1% 14.0% 12.5% External partners 4.6% Beneficiaries 3.1% Foundations 6.2% To what extent do you agree with the following statements about the World Bank Group’s work in XXXX? (1-Strongly disagree, 10-Strongly agree) country Kuwait Bahrain Oman United Arab Emirates N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role 48 5.54 2.39 15 4.73 1.98 38 5.08 2.19 30 4.60 2.16 in development in XXXX The World Bank Group’s work is aligned with what I 46 5.83 2.54 16 4.81 2.32 34 5.24 2.24 27 4.52 1.99 consider the development priorities for XXXX The World Bank Group supports activities and strategies 42 6.19 2.27 15 5.00 2.39 33 5.42 2.35 25 5.08 2.16 that are realistic for XXXX The World Bank Group treats clients and stakeholders in 46 7.74 2.36 17 6.65 2.47 33 7.55 2.36 30 7.07 2.50 XXXX with respect 37 “Aid community� was not provided as a response option in the Kuwait questionnaire. “External partners,� “beneficiaries,� and “foundations� were only provided as response options in Kuwait. 100 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in XXXX, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) country Kuwait Bahrain Oman United Arab Emirates N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness 39 6.23 2.31 13 5.92 2.25 29 6.00 2.35 26 6.42 2.25 Flexibility (in terms of the institution’s products and 36 6.44 2.30 11 6.09 2.07 24 5.79 2.21 26 6.04 2.07 services) Flexibility (in terms of changing country circumstances) 37 6.27 2.39 12 5.92 2.19 24 5.46 2.28 25 5.96 2.24 Being inclusive 40 6.25 2.27 12 5.67 1.50 26 6.00 2.48 29 6.55 2.16 Openness (sharing data and other information) 41 6.93 2.33 15 5.93 2.05 30 6.30 2.55 32 6.72 2.32 Staff accessibility 38 6.32 2.67 14 6.36 2.47 30 6.37 2.57 29 6.17 2.44 Straightforwardness and honesty 35 7.54 2.54 12 7.33 1.56 28 6.79 2.88 27 7.00 2.04 Ease of access to the people at the World Bank Group who 39 6.87 2.80 14 6.29 2.46 28 6.18 2.89 26 5.77 2.34 are making decisions important to my work Collaboration with civil society 32 6.25 2.54 11 5.36 2.62 20 4.90 2.79 20 5.45 2.39 Collaboration with the Government 41 7.80 2.03 10 7.10 2.08 31 7.19 2.15 26 6.92 2.19 Collaboration with other development partners 29 6.72 2.43 11 6.27 2.45 23 6.39 2.52 24 6.13 2.44 Collaboration with the private sector 31 5.58 2.81 11 5.64 2.58 24 5.33 2.63 24 5.38 2.63 The speed in which it gets things accomplished on the 36 6.03 2.47 12 5.83 2.62 26 5.50 2.63 24 5.46 2.77 ground Being a long-term partner 34 7.18 2.26 12 7.08 2.19 26 6.81 2.50 28 6.57 2.49 To be a more effective development partner in XXXX, do you believe that the World Bank Group should have … ? * (Select only ONE response) Percentage of Respondents Kuwait Bahrain Oman UAE More local presence 69.5% 67.7% 72.5% 73.9% The current level of local presence is adequate 22.0% 0.0% 15.7% 10.9% Less local presence 3.4% 0.0% 0.0% 0.0% Don't know 5.1% 32.3% 11.8% 15.2% *Significantly different between stakeholder groups When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Percentage of Respondents (Responses combined) Kuwait Bahrain Oman UAE The World Bank Group does not do adequate follow 12.5% 20.7% 25.0% 25.0% through/follow-up Poor development partner coordination 23.2% 17.2% 27.1% 17.5% The World Bank Group is not sensitive enough to political/social 19.6% 17.2% 10.4% 30.0% realities on the ground Lack of/inadequate levels of capacity in Government 28.6% 10.3% 25.0% 20.0% There is not an adequate level of citizen/civil society 21.4% 24.1% 27.1% 15.0% participation The World Bank Group works too slowly 5.4% 3.4% 6.3% 15.0% The Government works inefficiently* 21.4% 20.7% 18.8% 0.0% Political pressures and obstacles* 30.4% 27.6% 6.3% 7.5% Reforms are not well thought out in light of country challenges 12.5% 20.7% 25.0% 22.5% Other 3.6% 10.3% 4.2% 10.0% *Significantly different between stakeholder groups 101 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries C. World Bank Group’s Effectiveness and Results 38 In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in XXXX? (1- Not important at all, 10-Very important) country Kuwait Bahrain Oman United Arab Emirates N Mean SD N Mean SD N Mean SD N Mean SD Anti corruption* 51 8.14 2.30 21 6.48 3.30 40 7.13 2.79 37 5.38 2.96 Information and communications technology 51 6.96 2.65 23 6.74 3.00 34 7.12 2.64 36 6.19 2.64 Transport (e.g., roads, bridges, transportation) 51 6.12 2.91 23 6.52 2.98 36 6.22 2.77 36 5.75 2.75 Energy (e.g., electricity production, gas prices) 23 7.48 2.17 39 6.69 2.56 36 6.67 2.68 Law and justice (e.g., judicial system) 51 6.35 2.95 22 5.45 3.04 37 6.19 2.84 34 6.59 2.63 Urban development 49 5.88 2.95 23 6.61 2.10 39 6.72 2.65 37 5.97 2.57 Environmental sustainability 50 7.48 2.47 23 7.57 2.39 39 7.31 2.43 35 7.34 2.39 Regulatory framework 51 7.94 2.05 21 6.71 2.28 41 7.54 2.40 37 7.86 1.87 Energy efficiency (e.g., energy savings, building insulation) 24 7.50 2.36 37 6.76 2.51 34 6.82 2.60 Poverty reduction* 50 5.24 3.01 23 7.48 2.59 41 6.71 2.56 35 6.14 2.78 Gender equity 49 5.65 3.05 22 5.14 2.92 39 5.13 2.98 37 6.43 2.99 Private sector development 47 7.68 2.49 24 7.92 1.95 44 7.93 2.26 35 7.17 2.55 Foreign direct investment 47 7.30 2.56 23 7.91 1.81 39 7.59 2.45 36 7.17 2.25 Water and sanitation 48 5.92 2.89 23 6.74 2.32 38 6.24 2.68 34 6.94 2.20 Trade and exports 48 6.90 2.49 22 6.64 2.30 37 6.89 2.51 35 6.80 2.35 Economic growth and diversification of income 48 8.23 2.31 24 8.29 1.94 40 8.00 2.03 37 7.70 2.07 Disaster management 47 7.21 2.70 22 6.32 2.73 36 6.03 2.40 33 6.42 2.53 Public sector governance/reform (i.e., government effectiveness, public financial management, public 48 8.63 1.89 24 7.67 2.08 38 7.66 2.34 38 7.24 2.38 expenditure, fiscal system reform)* Job creation/employment 48 8.23 2.16 25 7.32 1.89 40 7.55 2.50 36 7.53 2.26 Financial markets 48 6.90 2.78 23 6.91 1.90 35 7.11 2.40 35 7.26 2.15 Equality of opportunity (i.e., equity) 49 7.02 2.97 22 6.41 3.03 38 6.13 2.72 35 7.43 2.32 Health 44 7.09 2.63 22 6.59 2.70 38 6.08 2.54 36 7.22 2.51 Rural development 46 5.22 3.24 20 5.40 2.82 39 6.36 2.54 31 6.13 3.03 Global/regional integration 44 6.68 2.84 22 6.68 2.44 32 6.56 2.64 30 7.13 2.15 Food security 46 6.54 2.72 22 6.91 2.58 36 6.94 2.39 33 7.64 1.93 Quality of education* 46 8.96 1.69 22 7.86 2.75 36 8.33 2.22 31 7.52 2.11 Social protection (e.g., pensions, targeted social 47 6.60 2.84 22 7.00 2.62 36 6.58 2.66 32 6.75 2.84 assistance) Climate change (e.g., mitigation, adaptation) 47 6.49 2.81 23 6.70 2.91 37 6.14 2.71 32 7.09 2.33 Agriculture and fisheries development* 47 5.26 3.00 22 6.68 2.34 39 7.31 2.12 33 6.55 2.63 Natural resource management (e.g., oil, gas, mining) 47 7.36 2.88 25 7.32 2.90 39 7.49 2.40 35 6.89 2.74 Crime and violence 50 5.48 3.07 Communicable/non-communicable diseases 47 5.62 2.97 Energy/energy efficiency 48 7.58 2.23 *Significantly different between stakeholder groups 38 The development areas of “energy/energy efficiency,� “crime and violence,� and “communicable/non -communicable diseases� were only provided in the Kuwait questionnaire. Respondents in Kuwait were not given the development areas “energy� and energy efficiency� separately. 102 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries C. World Bank Group’s Effectiveness and Results (continued) 39 How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in XXXX? (1-Not effective at all, 10-Very effective) country Kuwait Bahrain Oman United Arab Emirates N Mean SD N Mean SD N Mean SD N Mean SD Energy (e.g., electricity production, gas prices) 10 5.90 2.77 14 5.79 2.94 9 5.89 2.26 Energy efficiency (e.g., energy savings, building insulation) 12 5.42 2.61 12 5.75 2.90 9 6.11 2.20 Information and communications technology 23 5.00 2.88 9 5.78 2.86 15 5.60 2.38 14 5.43 2.71 Transport (e.g., roads, bridges, transportation) 14 4.36 2.50 9 5.44 2.51 12 5.50 2.94 12 5.75 2.42 Economic growth and diversification of income 24 6.21 2.80 11 6.18 2.09 23 6.09 2.50 14 6.43 2.17 Environmental sustainability 17 4.82 2.53 11 6.18 1.83 17 6.00 2.89 11 6.18 2.27 Regulatory framework 20 5.20 2.98 10 5.80 1.87 17 5.47 3.02 14 7.21 2.01 Private sector development 19 5.05 2.70 9 5.78 2.11 20 5.90 2.79 14 6.64 2.21 Public sector governance/reform (i.e., government effectiveness, public financial management, public 26 5.65 3.05 11 5.91 2.51 16 5.75 3.09 17 7.06 1.75 expenditure, fiscal system reform) Job creation/employment 21 6.00 2.88 8 5.88 2.42 19 5.53 2.65 11 5.91 2.30 Quality of education 24 6.08 3.15 24 6.17 2.53 11 6.64 2.34 Social protection (e.g., pensions, targeted social 20 5.75 2.73 7 5.71 2.29 18 5.72 2.54 11 6.55 2.88 assistance) Agriculture and fisheries development 21 6.14 2.52 Development planning 24 6.75 2.54 Health 17 5.82 2.58 10 6.00 2.36 12 6.58 2.23 Climate change (e.g., mitigation, adaptation) 16 4.81 2.54 10 5.50 2.80 9 4.89 2.26 Law and justice (e.g., judicial system) 18 5.11 2.93 10 5.00 2.21 Global/regional integration 17 5.65 2.74 11 6.00 1.84 Anti corruption 22 4.41 2.81 Urban development 16 4.56 2.48 Poverty reduction 14 4.71 2.97 Gender equity 17 5.12 2.78 Foreign direct investment 19 5.58 2.61 Water and sanitation 13 4.77 2.39 Trade and exports 19 5.84 2.69 Energy/energy efficiency 15 5.33 2.35 Disaster management 13 4.77 2.74 Financial markets 17 5.76 2.82 Equality of opportunity (i.e., equity) 16 5.25 3.04 39 The development areas of “health,� “climate change,� “law and justice,� “global/regional integration,� “anti corruption,� “urban development,� “poverty reduction,� “gender equity,� “gender equity,� “foreign direction investment,� “water and sanitation,� “trade and exports,� “energy/energy efficiency,� “disaster management,� “financial market,� and “equality of opportunity� were only provided in the Kuwait questionnaire. Respondents in Kuwait were not given the development areas “energy� and energy efficiency� separately. 103 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries C. World Bank Group’s Effectiveness and Results (continued) Where are the World Bank Group’s decisions made primarily that support the program in XXXX? (Select only ONE response) Percentage of Respondents Kuwait Bahrain Oman UAE At the Headquarters (in Washington D.C.) 24.5% 28.6% 25.0% 25.6% In the country 22.4% 17.9% 13.6% 4.7% Don't know 53.1% 53.6% 61.4% 69.8% country Kuwait Bahrain Oman United Arab Emirates N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 35 5.83 2.58 15 6.20 1.66 30 6.00 2.30 24 5.13 1.90 achieve development results in XXXX? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statement about the World Bank Group in XXXX? (1-Strongly disagree, 10-Strongly agree) country Kuwait Bahrain Oman United Arab Emirates N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group meets XXXX’s needs for knowledge services (e.g., research, analysis, data, technical 38 6.00 2.42 16 6.56 1.67 33 5.36 2.46 27 5.85 1.81 assistance) country Kuwait Bahrain Oman United Arab Emirates N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that XXXX received value for money from the World Bank Group’s reimbursable advisory 29 5.17 2.98 14 6.14 2.25 24 4.79 2.36 19 4.95 1.84 services (RAS)? (1-To no degree at all, 10-To a very significant degree) country Kuwait Bahrain Oman United Arab Emirates N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group 28 5.54 2.94 11 6.45 2.02 23 5.00 2.45 19 5.26 1.91 measures and corrects its work in real time in XXXX? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? (Select only ONE response) Percentage of Respondents Kuwait Bahrain Oman UAE Weekly 8.3% 6.7% 4.0% 2.2% Monthly 12.5% 3.3% 6.0% 0.0% A few times a year 29.2% 23.3% 42.0% 42.2% Rarely 18.8% 26.7% 14.0% 22.2% Never 31.3% 40.0% 34.0% 33.3% 104 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries D. The World Bank Group’s Knowledge Work and Activities (continued) In XXXX, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) country Kuwait Bahrain Oman United Arab Emirates N Mean SD N Mean SD N Mean SD N Mean SD Are timely 33 6.15 2.21 13 6.00 1.63 25 5.80 2.43 22 5.41 2.06 Include appropriate level of stakeholder involvement during 31 6.26 2.41 13 5.62 1.89 28 5.68 2.71 22 5.27 2.00 preparation Are relevant to XXXX’s social and economic development 35 6.46 2.25 12 5.58 1.98 28 5.61 2.56 22 5.77 2.33 priorities Lead to practical solutions 34 6.18 2.65 13 5.77 1.92 24 4.75 2.54 23 5.43 2.19 Are accessible (well written and easy to understand) 34 6.91 2.57 14 6.21 2.33 28 5.86 2.68 23 6.30 2.08 Are source of relevant information on global good practices 33 7.21 2.25 14 6.71 1.77 29 6.03 2.65 24 6.58 2.08 Are adequately disseminated 31 6.52 2.54 14 5.64 2.41 28 5.39 2.77 23 5.78 2.15 Are translated enough into local language* 30 6.53 2.84 12 3.75 2.09 26 5.15 2.89 18 4.89 2.35 Are adaptable to XXXX’s specific development challenges 35 6.31 2.41 15 5.80 2.01 27 5.56 2.64 22 5.55 2.34 and country circumstances *Significantly different between stakeholder groups country Kuwait Bahrain Oman United Arab Emirates N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to 41 5.66 2.29 13 6.77 1.42 30 5.53 2.40 28 5.89 1.93 development results in your country? Overall, how would you rate the technical quality of the 39 7.00 2.24 18 6.78 1.31 29 6.66 2.22 26 6.46 2.00 World Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Group’s technical assistance/advisory work contribute to solving XXXX’s development challenges? (1-To no degree at all, 10-To a very significant degree) country Kuwait Bahrain Oman United Arab Emirates N Mean SD N Mean SD N Mean SD N Mean SD Conceptualization (understanding and framing the 35 7.00 2.36 14 6.93 1.77 30 6.70 2.41 23 6.17 2.31 problem) Design (appraising and planning the solutions) 33 6.70 2.48 15 6.40 1.99 28 6.64 2.51 22 6.27 2.21 Implementation support (help with executing, carrying out, 33 5.64 2.79 12 5.75 2.09 29 6.34 2.69 21 6.24 2.41 monitoring and making appropriate adjustments) Evaluation (assessing the impact and results) 32 6.31 2.60 11 6.55 1.37 28 6.75 2.73 21 6.33 2.33 105 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries E. Working with the World Bank Group (continued) 40 To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) country Kuwait Bahrain Oman United Arab Emirates N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group effectively monitors and evaluates 31 5.81 2.59 13 7.15 1.28 25 5.96 2.51 25 5.76 1.88 the activities it supports The World Bank Group’s approvals and reviews are done 28 5.64 2.51 12 6.50 1.98 26 5.46 2.50 21 5.62 1.83 in a timely fashion The World Bank Group’s “Safeguard Policy� requirements 20 5.55 2.35 12 6.42 1.73 25 5.72 2.72 16 5.81 2.01 are reasonable The World Bank Group takes decisions quickly in XXXX 32 5.41 2.54 12 5.50 2.24 22 5.05 2.77 18 5.11 2.27 Working with the World Bank Group increases XXXX’s 34 6.53 2.73 15 6.80 1.78 30 6.20 2.83 24 6.04 2.26 institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank Group 31 6.39 2.54 12 7.25 1.71 19 6.16 2.73 19 5.84 2.27 makes appropriate use of them The World Bank Group provides effective support to 13 6.54 1.98 21 5.81 2.46 21 5.90 2.36 development projects implementation country Kuwait Bahrain Oman United Arab Emirates N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public 35 5.17 2.85 14 5.57 2.03 30 5.67 2.19 26 5.96 2.39 partnerships in XXXX? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes the way the World Bank Group operates in XXXX?* (Select only ONE response) Percentage of Respondents Kuwait Bahrain Oman UAE The World Bank Group takes too much risk in XXXX 4.2% 0.0% 0.0% 0.0% The World Bank Group does not take enough risk in XXXX 22.9% 20.7% 12.5% 4.8% The World Bank Group’s approach to risk is appropriate 29.2% 20.7% 20.8% 14.3% Don't know 43.8% 58.6% 66.7% 81.0% *Significantly different between stakeholder groups Which of the following best describes the World Bank Group’s support in XXXX?* (Select only ONE response) Percentage of Respondents Kuwait Bahrain Oman UAE The World Bank Group is sufficiently selective and focuses on 37.5% 29.6% 33.3% 11.9% the most important development challenges in XXXX The World Bank Group is not sufficiently selective in XXXX, and 22.9% 11.1% 10.4% 26.2% it is involved in too many areas of development Don’t know 39.6% 59.3% 56.3% 61.9% *Significantly different between stakeholder groups 40 The statement “the World Bank Group provides effective support to development projects implementation � was not provided in the Kuwait questionnaire. 106 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries F. The Future Role of the World Bank Group in XXXX Which of the following SHOULD the World Bank Group do to make itself of greater value in XXXX? (Choose no more than TWO) Percentage of Respondents (Responses combined) Kuwait Bahrain Oman UAE Provide more adequate data/knowledge/statistics/figures on 36.2% 33.3% 35.4% 58.5% XXXX’s economy Ensure greater selectivity in its work 10.6% 11.1% 2.1% 9.8% Offer more innovative financial products through IFC 2.1% 14.8% 12.5% 2.4% Improve the competitiveness of its financing compared to 4.3% 14.8% 12.5% 17.1% markets (e.g., cost, timeliness, other terms) Reach out more to groups outside of Government 34.0% 37.0% 33.3% 17.1% Work faster 8.5% 7.4% 2.1% 14.6% Improve the quality of its visiting experts as related to XXXX’s 21.3% 3.7% 22.9% 4.9% specific challenges* Offer more innovative knowledge services 4.3% 14.8% 6.3% 9.8% Collaborate more effectively with Government clients (e.g., 19.1% 0.0% 10.4% 19.5% national, state, local) Increase the level of capacity development in the country* 27.7% 7.4% 37.5% 17.1% Reduce the complexity of obtaining World Bank Group financing 0.0% 11.1% 4.2% 9.8% from IFC Increase availability reimbursable advisory services (RAS) 6.4% 11.1% 4.2% 7.3% Other 12.8% 7.4% 2.1% 2.4% *Significantly different between stakeholder groups When considering the combination of services that the World Bank Group offers in XXXX, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in XXXX?* (Select only ONE response) Percentage of Respondents Kuwait Bahrain Oman UAE Financial services 8.7% 14.8% 18.8% 24.4% Knowledge products 34.8% 48.1% 31.3% 34.1% Convening services 10.9% 0.0% 0.0% 0.0% None of the above 0.0% 3.7% 2.1% 2.4% The combination is appropriate for XXXX 28.3% 11.1% 12.5% 9.8% Don't know 17.4% 22.2% 35.4% 29.3% *Significantly different between stakeholder groups When thinking about how the World Bank Group can add the most value in XXXX, how important is each of the following activities? (1- Not important at all, 10-Very important) country Kuwait Bahrain Oman United Arab Emirates N Mean SD N Mean SD N Mean SD N Mean SD Policy advice 45 8.16 1.93 21 7.90 1.87 41 7.66 2.15 36 7.28 2.34 Implementation assistance* 44 8.43 1.96 22 8.36 1.50 41 7.71 2.42 35 7.17 2.05 Improving government effectiveness* 43 8.67 1.87 22 7.91 1.87 39 7.87 2.32 35 6.86 2.17 Improving service delivery* 43 8.30 1.79 21 7.48 2.09 38 7.92 2.11 34 6.91 1.73 Convening across government institutions 44 7.77 1.95 20 7.25 2.17 36 7.78 2.28 32 6.78 2.06 Convening between the government and groups outside of 44 8.11 2.14 21 7.71 2.12 36 7.72 2.42 34 7.06 2.32 government (e.g., private sector, NGOs, academia, media) Stakeholder consultations 41 7.88 2.24 20 7.45 2.01 38 7.45 2.49 33 7.21 2.25 *Significantly different between stakeholder groups 107 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries G. Communication and Information Sharing How do you get most of your information about economic and social development issues in XXXX? (Choose no more than TWO) Percentage of Respondents Kuwait Bahrain Oman UAE Periodicals 16.3% 28.6% 24.0% 18.2% International newspapers 26.5% 28.6% 10.0% 27.3% Local radio 2.0% 0.0% 2.0% 4.5% International radio 2.0% 3.6% 2.0% 0.0% Local television 8.2% 7.1% 10.0% 6.8% International television 6.1% 7.1% 10.0% 4.5% Local newspapers 44.9% 39.3% 38.0% 36.4% Internet 49.0% 60.7% 68.0% 61.4% Social media (blogs, Facebook, Twitter, YouTube, Flickr) 20.4% 17.9% 12.0% 13.6% Other 12.2% 3.6% 4.0% 4.5% How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents Kuwait Bahrain Oman UAE Direct contact with World Bank Group 37.5% 25.0% 34.7% 27.9% e-Newsletters 27.1% 46.4% 30.6% 48.8% World Bank Group’s seminars/workshops/ conferences 52.1% 50.0% 42.9% 44.2% World Bank Group’s publications and other written materials 31.3% 25.0% 28.6% 27.9% World Bank Group’s website 20.8% 21.4% 16.3% 23.3% Social media (blogs, Facebook, Twitter, YouTube, Flickr) 8.3% 14.3% 12.2% 7.0% Mobile phones 8.3% 7.1% 6.1% 4.7% Other 0.0% 0.0% 6.1% 0.0% Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information in its possession that is not a list of exceptions? Percentage of Respondents Kuwait Bahrain Oman UAE Yes 20.8% 14.3% 16.3% 20.0% No 79.2% 85.7% 83.7% 80.0% Have you requested information from the World Bank Group on its activities in the past year? Percentage of Respondents Kuwait Bahrain Oman UAE Yes 12.5% 14.3% 16.3% 20.0% No 87.5% 85.7% 83.7% 80.0% Were you able to obtain this information? Percentage of Respondents Kuwait Bahrain Oman UAE Yes 85.7% 100.0% 100.0% 77.8% No 14.3% 0.0% 0.0% 22.2% Do you have access to the Internet? Percentage of Respondents Kuwait Bahrain Oman UAE Yes 100.0% 100.0% 98.0% 100.0% No 0.0% 0.0% 2.0% 0.0% Do you use/have you used the World Bank Group website? Percentage of Respondents Kuwait Bahrain Oman UAE Yes 54.0% 60.7% 63.3% 64.4% No 46.0% 39.3% 36.7% 35.6% Which Internet connection do you use primarily when visiting a World Bank Group website? Percentage of Respondents Kuwait Bahrain Oman UAE High speed/WiFi 89.1% 100.0% 91.8% 93.0% Dial-up 10.9% 0.0% 8.2% 7.0% 108 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) country Kuwait Bahrain Oman United Arab Emirates N Mean SD N Mean SD N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate. 23 7.52 2.47 15 6.33 1.40 33 7.45 2.03 28 6.61 2.04 I find the information on the World Bank Group’s websites 23 7.57 2.31 16 6.94 .77 33 7.55 1.92 29 7.03 1.90 useful. The World Bank Group’s social media channels are 15 6.27 2.15 7 7.14 1.77 21 7.57 2.34 21 6.00 2.17 valuable sources of information about the institution When I need information from the World Bank Group I know 28 8.07 2.07 15 6.20 2.78 30 7.20 2.47 29 5.86 2.42 how to find it* The World Bank Group is responsive to my information 22 7.77 2.00 9 6.56 2.30 21 7.14 2.29 20 6.95 2.19 requests and inquiries *Significantly different between stakeholder groups H. Background Information Which one of the following best describes your level of interaction with the World Bank Group in your country?* (Select only ONE response) Percentage of Respondents Kuwait Bahrain Oman UAE I currently collaborate with the World Bank Group 12.7% 12.8% 25.0% 10.7% I have previously collaborated with the World Bank Group 28.2% 5.1% 32.1% 16.1% Both of the above (I currently collaborate and previously have 28.2% 15.4% 19.6% 14.3% collaborated with the World Bank Group) I have never collaborated with the World Bank Group 31.0% 66.7% 23.2% 58.9% *Significantly different between stakeholder groups Which of the following agencies of the World Bank Group do you primarily engage with in XXXX?* (Select only ONE response) Percentage of Respondents Kuwait Bahrain Oman UAE The World Bank (IBRD/IDA) 72.1% 41.4% 60.8% 47.5% The International Finance Corporation (IFC) 3.3% 17.2% 9.8% 12.5% The Multilateral Investment Guarantee Agency (MIGA) 0.0% 0.0% 5.9% 2.5% Other 24.6% 41.4% 23.5% 37.5% *Significantly different between stakeholder groups Which of the following describes most of your exposure to the World Bank Group in XXXX? (Choose no more than TWO) Percentage of Respondents (Responses combined) Kuwait Bahrain Oman UAE Observer 22.7% 30.3% 16.7% 28.0% Use World Bank Group reports/data 25.8% 42.4% 37.0% 42.0% Engage in World Bank Group related/sponsored 21.2% 9.1% 29.6% 10.0% events/activities* Collaborate as part of my professional duties* 60.6% 33.3% 46.3% 30.0% Use World Bank Group website for information, data, research, 18.2% 36.4% 20.4% 32.0% etc. *Significantly different between stakeholder groups What’s your gender? Percentage of Respondents Kuwait Bahrain Oman UAE Female 20.8% 25.6% 16.7% 22.8% Male 79.2% 74.4% 83.3% 77.2% 109 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries Appendix D: Responses to Selected Questions by Level of Collaboration41 Currently collaborating with the WBG N=79  Not collaborating with the WBG N=143 B. Overall Attitudes toward the World Bank Group Which one of the following best describes your level of interaction with the World Bank Group in your country? Currently collaborating with the Not collaborating with the WBG WBG N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 72 6.86 2.45 129 3.92 2.62 XXXX?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators Which one of the following best describes your level of interaction with the World Bank Group in your country? Currently collaborating with the Not collaborating with the WBG WBG N Mean SD N Mean SD Overall, please rate your impression of the World Bank 69 6.59 1.90 80 4.43 2.15 Group’s effectiveness in XXXX.* (1-Not effective at all, 10-Very effective) *Significantly different between collaborators and non-collaborators Which one of the following best describes your level of interaction with the World Bank Group in your country? Currently collaborating with the Not collaborating with the WBG WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help XXXX solve its most complicated 67 6.79 2.03 79 5.54 2.29 development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators 41 Only 222 respondents provided the information about their levels of collaboration with the World Bank Group (question H3 in the questionnaire). Thus only these respondents were included in the analysis presented in this appendix. Response options “I currently collaborate with the WBG� and “both of the above� were combined as “C urrently collaborating with the WBG� for the comparisons in this appendix. “I have previously collaborated with the WBG,� and “I have never collaborated with the WBG� were combined as “Not collaborating with the WBG�. 110 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in XXXX, in which sectoral areas 42 do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in XXXX? (Choose no more than THREE) Percentage of Respondents Currently collaborating Not collaborating with the (Responses combined) with the WBG WBG Social protection (e.g., pensions, targeted social assistance) 9.7% 9.4% Crime and violence 0.0% 1.6% Transport (e.g., roads, bridges, transportation) 2.8% 3.9% Agriculture and fisheries development 4.2% 4.7% Global/regional integration 2.8% 7.8% Gender equity 1.4% 1.6% Public sector governance/reform (i.e., government effectiveness, public financial management, public expenditure, 47.2% 34.4% fiscal system reform) Health 11.1% 8.6% Rural development 1.4% 2.3% Foreign direct investment 5.6% 8.6% Quality of education 36.1% 27.3% Energy (e.g., electricity production, gas prices) 7.0% 3.3% Job creation/employment 25.0% 16.4% Financial markets 2.8% 5.5% Urban development 2.8% 0.8% Environmental sustainability 6.9% 8.6% Equality of opportunity (i.e., equity)* 2.8% 14.8% Private sector development 26.4% 31.3% Water and sanitation 1.4% 1.6% Food security 5.6% 1.6% Climate change (e.g., mitigation, adaptation) 1.4% 1.6% Poverty reduction* 0.0% 5.5% Trade and exports 4.2% 7.0% Economic growth and diversification of income 40.3% 32.0% Law and justice (e.g., judicial system)* 1.4% 8.6% Regulatory framework 4.2% 9.4% Energy efficiency (e.g., energy savings, building insulation) 9.3% 6.5% Natural resource management (e.g., oil, gas, mining) 6.9% 3.9% Anti corruption 16.7% 18.0% Information and communications technology 6.9% 2.3% Disaster management 1.4% 0.0% Energy/energy efficiency 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% *Significantly different between collaborators and non-collaborators How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in 43 XXXX ? (1-Not effective at all, 10-Very effective) Which one of the following bes t des cribes your level of interaction with the World Bank Group in your country? Currently collaborating with the Not collaborating with the WBG WBG N Mean SD N Mean SD Policy des ign (for clarity and better incentives to achieve s ocio- 55 6.42 1.72 50 5.42 2.52 economic goals )* Implementation s upport 22 5.41 2.06 25 5.24 2.57 The private s ector (related to ins titutional and policy change) 19 6.05 1.61 16 5.06 3.13 *Significantly different between collaborators and non-collaborators 42 The response options of “Energy/energy efficiency� and “communicable/non-communicable diseases� were only provided in the Kuwait questionnaire. Respondents in Kuwait were not given the response options “energy� and “energy efficiency� separately. 43 “The private sector� was only provided as an area for rating in the Kuwait questionnaire. 111 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries B. Overall Attitudes toward the World Bank Group (continued) When thinking about how to improve capacity building in XXXX to help ensure better development results, looking forward, how 44 IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important all, 10-Very important) Which one of the following best describes your level of interaction with the World Bank Group in your country? Currently collaborating with the Not collaborating with the WBG WBG N Mean SD N Mean SD Policy design (for clarity and better incentives to achieve socio- 58 7.33 1.92 70 7.43 2.04 economic goals) Implementation support 31 7.39 2.25 35 7.34 2.22 The private sector (related to institutional and policy change) 17 7.53 1.70 25 8.32 1.84 To what extent do you agree with the following statements about the World Bank Group’s work in XXXX? (1-Strongly disagree, 10-Strongly agree) Which one of the following best describes your level of interaction with the World Bank Group in your country? Currently collaborating with the Not collaborating with the WBG WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 56 5.93 2.27 72 4.50 2.00 development in XXXX* The World Bank Group’s work is aligned with what I consider 55 6.04 2.27 64 4.53 2.14 the development priorities for XXXX* The World Bank Group supports activities and strategies that 56 6.16 2.26 55 4.93 2.10 are realistic for XXXX* The World Bank Group treats clients and stakeholders in 59 7.68 2.33 64 7.06 2.46 XXXX with respect *Significantly different between collaborators and non-collaborators To what extent is the World Bank Group an effective development partner in XXXX, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which one of the following best describes your level of interaction with the World Bank Group in your country? Currently collaborating with the Not collaborating with the WBG WBG N Mean SD N Mean SD Responsiveness* 53 6.87 1.96 50 5.42 2.23 Flexibility (in terms of the institution’s products and services)* 51 6.63 1.95 43 5.65 2.19 Flexibility (in terms of changing country circumstances)* 49 6.43 2.00 45 5.47 2.40 Being inclusive* 51 6.82 1.95 53 5.70 2.26 Openness (sharing data and other information) 55 7.00 2.14 59 6.27 2.37 Staff accessibility* 53 6.98 2.13 54 5.69 2.63 Straightforwardness and honesty 49 7.43 2.43 49 6.94 2.28 Ease of access to the people at the World Bank Group who 52 7.17 2.29 51 5.57 2.73 are making decisions important to my work* Collaboration with civil society* 35 6.66 2.33 45 4.87 2.46 Collaboration with the Government 51 7.55 1.93 53 7.21 2.13 Collaboration with other development partners* 42 6.95 2.22 41 5.83 2.40 Collaboration with the private sector* 39 6.44 2.29 48 4.71 2.64 The speed in which it gets things accomplished on the 51 6.33 2.17 43 4.98 2.72 ground* Being a long-term partner* 49 7.45 2.06 47 6.36 2.38 *Significantly different between collaborators and non-collaborators 44 “The private sector� was only provided as an area for rating in the Kuwait questionnaire. 112 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries C. World Bank Group’s Effectiveness and Results 45 In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in XXXX? (1- Not important at all, 10-Very important) Which one of the following best describes your level of interaction with the World Bank Group in your country? Currently collaborating with the Not collaborating with the WBG WBG N Mean SD N Mean SD Anti corruption 55 6.91 2.88 91 6.87 2.97 Information and communications technology 52 6.87 2.53 88 6.65 2.81 Transport (e.g., roads, bridges, transportation) 53 5.85 2.65 90 6.22 2.91 Energy (e.g., electricity production, gas prices) 31 6.35 2.59 65 7.15 2.36 Law and justice (e.g., judicial system) 51 6.27 2.59 89 6.15 3.00 Urban development 52 6.17 2.67 92 6.27 2.63 Environmental sustainability 54 7.52 2.13 89 7.37 2.50 Regulatory framework 54 7.59 2.17 92 7.66 2.19 Energy efficiency (e.g., energy savings, building insulation) 27 6.93 2.48 65 7.03 2.44 Poverty reduction* 52 5.46 2.85 93 6.55 2.76 Gender equity 53 5.79 2.76 90 5.56 3.12 Private sector development 57 7.28 2.43 90 7.96 2.19 Foreign direct investment 52 7.21 2.35 90 7.61 2.26 Water and sanitation 51 6.18 2.38 88 6.42 2.72 Trade and exports 50 6.78 2.42 88 6.86 2.36 Economic growth and diversification of income 57 7.70 2.31 89 8.20 1.97 Disaster management 46 6.91 2.43 88 6.40 2.65 Public sector governance/reform (i.e., government effectiveness, public financial management, public 56 7.93 2.12 88 7.75 2.30 expenditure, fiscal system reform) Job creation/employment 54 7.67 2.33 91 7.84 2.10 Financial markets 48 6.85 2.48 89 7.02 2.33 Equality of opportunity (i.e., equity) 50 6.74 2.72 90 6.80 2.79 Health 47 6.85 2.48 89 6.62 2.67 Rural development 45 5.58 2.77 87 5.94 3.02 Global/regional integration 44 6.59 2.54 80 6.83 2.50 Food security 47 6.89 2.25 86 7.02 2.52 Quality of education 51 8.47 1.96 81 8.15 2.31 Social protection (e.g., pensions, targeted social assistance) 46 6.91 2.47 87 6.57 2.82 Climate change (e.g., mitigation, adaptation) 47 6.62 2.43 88 6.52 2.79 Agriculture and fisheries development 49 6.27 2.60 89 6.39 2.75 Natural resource management (e.g., oil, gas, mining) 52 7.27 2.53 90 7.23 2.86 Crime and violence 22 5.77 2.96 27 5.37 3.19 Communicable/non-communicable diseases 22 5.27 2.68 24 5.79 3.24 Energy/energy efficiency 21 7.86 1.93 26 7.27 2.44 *Significantly different between collaborators and non-collaborators 45 The development areas of “energy/energy efficiency,� “crime and violence,� and “communicable/non -communicable diseases� were only provided in the Kuwait questionnaire. Respondents in Kuwait were not given the development areas “energy� and energy efficiency� separately. 113 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries C. World Bank Group’s Effectiveness and Results (continued) 46 How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in XXXX? (1-Not effective at all, 10-Very effective) Which one of the following best describes your level of interaction with the World Bank Group in your country? Currently collaborating with the Not collaborating with the WBG WBG N Mean SD N Mean SD Energy (e.g., electricity production, gas prices) 17 6.24 2.41 15 5.73 2.71 Energy efficiency (e.g., energy savings, building insulation) 16 6.38 2.55 16 5.38 2.31 Information and communications technology 30 6.00 2.38 30 4.87 2.79 Transport (e.g., roads, bridges, transportation) 18 5.50 2.48 28 5.18 2.60 Economic growth and diversification of income* 35 6.94 2.07 35 5.60 2.53 Environmental sustainability 25 6.24 2.11 30 5.43 2.65 Regulatory framework 33 6.36 2.47 26 5.23 2.75 Private sector development 26 6.19 2.26 35 5.63 2.67 Public sector governance/reform (i.e., government effectiveness, public financial management, public 31 6.71 2.56 37 5.62 2.72 expenditure, fiscal system reform) Job creation/employment 27 6.56 2.31 30 5.27 2.64 Quality of education* 31 7.35 2.11 27 5.11 2.76 Social protection (e.g., pensions, targeted social assistance)* 26 6.73 2.15 29 5.31 2.70 Agriculture and fisheries development 12 6.92 2.43 8 5.63 1.92 Development planning 16 7.06 2.59 7 6.86 1.46 Health 17 6.29 1.96 22 5.95 2.70 Climate change (e.g., mitigation, adaptation) 15 5.33 1.99 20 4.80 2.84 Law and justice (e.g., judicial system) 12 6.17 2.17 16 4.25 2.74 Global/regional integration 10 6.90 1.91 17 5.06 2.49 Anti corruption 10 5.50 2.68 12 3.50 2.68 Urban development 7 5.29 1.98 9 4.00 2.78 Poverty reduction 7 6.00 2.24 7 3.43 3.21 Gender equity 8 5.88 2.36 9 4.44 3.09 Foreign direct investment 10 6.60 1.35 9 4.44 3.24 Water and sanitation 7 5.29 2.36 6 4.17 2.48 Trade and exports 10 6.80 1.55 9 4.78 3.35 Energy/energy efficiency 8 6.00 2.27 7 4.57 2.37 Disaster management 6 6.00 2.28 7 3.71 2.81 Financial markets 8 6.50 2.07 9 5.11 3.33 Equality of opportunity (i.e., equity)* 8 6.75 2.55 8 3.75 2.87 *Significantly different between collaborators and non-collaborators 46 The development areas of “health,� “climate change,� “law and justice,� “global/regional integration,� “anti corruption,� “urban development,� “poverty reduction,� “gender equity,� “gender equity,� “foreign direction investment,� “water and sanitation,� “trade and exports,� “energy/energy efficiency,� “disaster management,� “financial market,� and “equ ality of opportunity� were only provided in the Kuwait questionnaire. Respondents in Kuwait were not given the development areas “energy� and energy efficiency� separately. 114 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries C. World Bank Group’s Effectiveness and Results (continued) Which one of the following best describes your level of interaction with the World Bank Group in your country? Currently collaborating with the Not collaborating with the WBG WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 52 6.44 1.97 47 5.00 2.24 achieve development results in XXXX?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators To what extent do you agree with the following statement about the World Bank Group in XXXX? (1-Strongly disagree, 10-Strongly agree) Which one of the following bes t des cribes your level of interaction with the World Bank Group in your country? Currently collaborating with the Not collaborating with the WBG WBG N Mean SD N Mean SD The World Bank Group meets XXXX’s needs for knowledge s ervices (e.g., res earch, analys is , data, technical 54 6.43 2.08 55 5.27 2.09 as s is tance)* *Significantly different between collaborators and non-collaborators Which one of the following best describes your level of interaction with the World Bank Group in your country? Currently collaborating with the Not collaborating with the WBG WBG N Mean SD N Mean SD To what extent do you believe that XXXX received value for money from the World Bank Group’s reimbursable advisory 44 6.05 2.45 40 4.23 2.03 services (RAS)?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators Which one of the following best describes your level of interaction with the World Bank Group in your country? Currently collaborating with the Not collaborating with the WBG WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group 42 6.31 2.24 37 4.46 2.21 measures and corrects its work in real time in XXXX?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators D. The World Bank Group’s Knowledge Work and Activities In XXXX, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which one of the following best describes your level of interaction with the World Bank Group in your country? Currently collaborating with the Not collaborating with the WBG WBG N Mean SD N Mean SD Are timely 43 6.33 2.01 48 5.48 2.10 Include appropriate level of stakeholder involvement during 46 6.46 2.23 45 5.16 2.18 preparation* Are relevant to XXXX’s social and economic development 45 6.47 2.34 48 5.54 2.23 priorities Lead to practical solutions* 45 6.16 2.32 45 5.02 2.42 Are accessible (well written and easy to understand)* 46 6.93 1.97 48 5.94 2.67 Are source of relevant information on global good practices 47 6.85 1.99 48 6.48 2.50 Are adequately disseminateda* 46 6.50 2.12 46 5.28 2.71 Are translated enough into local language* 44 6.14 2.75 38 4.82 2.63 Are adaptable to XXXX’s specific development challenges 47 6.40 2.20 47 5.47 2.48 and country circumstances *Significantly different between collaborators and non-collaborators 115 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries D. The World Bank Group’s Knowledge Work and Activities (continued) Which one of the following best describes your level of interaction with the World Bank Group in your country? Currently collaborating with the Not collaborating with the WBG WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to 48 6.19 1.95 61 5.59 2.22 development results in your country? Overall, how would you rate the technical quality of the World 49 6.86 1.94 59 6.76 2.02 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Group’s technical assistance/advisory work contribute to solving XXXX’s development challenges? (1-To no degree at all, 10-To a very significant degree) Which one of the following best describes your level of interaction with the World Bank Group in your country? Currently collaborating with the Not collaborating with the WBG WBG N Mean SD N Mean SD Conceptualization (understanding and framing the problem) 51 7.04 2.31 47 6.28 2.22 Design (appraising and planning the solutions) 48 6.96 2.29 46 6.07 2.30 Implementation support (help with executing, carrying out, 48 6.50 2.47 45 5.62 2.60 monitoring and making appropriate adjustments) Evaluation (assessing the impact and results) 47 6.85 2.35 43 6.19 2.47 47 To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which one of the following bes t des cribes your level of interaction with the World Bank Group in your country? Currently collaborating with the Not collaborating with the WBG WBG N Mean SD N Mean SD The World Bank Group effectively m onitors and evaluates the 42 6.40 2.21 49 5.69 2.24 activities it s upports The World Bank Group’s approvals and reviews are done in a 43 6.16 2.13 42 5.36 2.31 tim ely fas hion The World Bank Group’s “Safeguard Policy� requirem ents are 34 6.38 1.84 37 5.46 2.51 reas onable The World Bank Group takes decis ions quickly in XXXX* 41 6.02 2.20 39 4.49 2.45 Working with the World Bank Group increas es XXXX’s 48 6.58 2.40 50 6.12 2.60 ins titutional capacity Where country s ys tem s (e.g., procurem ent, financial m anagem ent, etc.) are adequate, the World Bank Group 38 6.45 2.13 41 6.32 2.59 m akes appropriate us e of them The World Bank Group provides effective s upport to 24 6.00 2.27 29 6.10 2.18 developm ent projects im plem entation *Significantly different between collaborators and non-collaborators Which one of the following best describes your level of interaction with the World Bank Group in your country? Currently collaborating with the Not collaborating with the WBG WBG N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public 43 5.95 2.19 59 5.39 2.57 partnerships in XXXX? (1-To no degree at all, 10-To a very significant degree) 47 The statement “the World Bank Group provides effective support to development projects implementation� was not provided in the Kuwait questionnaire. 116 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries F. The Future Role of the World Bank Group in XXXX When thinking about how the World Bank Group can add the most value in XXXX, how important is each of the following activities? (1- Not important at all, 10-Very important) Which one of the following best describes your level of interaction with the World Bank Group in your country? Currently collaborating with the Not collaborating with the WBG WBG N Mean SD N Mean SD Policy advice 54 7.91 1.96 85 7.71 2.16 Implementation assistance 54 8.11 1.97 83 7.89 2.03 Improving government effectiveness 53 7.94 2.21 81 7.95 2.02 Improving service delivery 52 7.77 1.90 79 7.77 2.01 Convening across government institutions 48 7.67 1.86 79 7.38 2.24 Convening between the government and groups outside of 49 7.37 2.30 81 7.88 2.23 government (e.g., private sector, NGOs, academia, media) Stakeholder consultations 51 7.76 2.03 77 7.45 2.32 G. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which one of the following best describes your level of interaction with the World Bank Group in your country? Currently collaborating with the Not collaborating with the WBG WBG N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate. 42 7.10 2.17 54 7.11 2.06 I find the information on the World Bank Group’s websites 43 7.40 2.03 55 7.33 1.72 useful. The World Bank Group’s social media channels are valuable 30 6.83 2.17 33 6.73 2.23 sources of information about the institution When I need information from the World Bank Group I know 46 7.41 2.28 53 6.47 2.64 how to find it The World Bank Group is responsive to my information 39 7.69 1.94 30 6.60 2.24 requests and inquiries* *Significantly different between collaborators and non-collaborators 117 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries Appendix E: Indicator Questions as a Function of Exposure to the World Bank Group Not collaborating Collaborating with No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG the WBG Overall, please rate your impression of the World Bank 4.43 6.59 5.74 4.77 5.26 6.02 5.43 5.88 4.93 6.14 5.85 4.42 Group’s effectiveness in XXXX. Overall the World Bank Group currently plays a relevant 4.50 5.93 5.34 4.33 5.17 5.06 5.02 5.56 4.86 5.42 5.08 5.28 role in development in XXXX The World Bank Group’s work is aligned with what I 4.53 6.04 5.42 4.36 5.14 5.34 5.10 5.68 4.87 5.61 5.24 5.17 consider the development priorities for XXXX Responsiveness 5.42 6.87 6.24 5.75 6.00 6.39 6.12 6.30 5.89 6.38 6.10 6.38 Flexibility (in terms of the institution’s products and 5.65 6.63 6.21 5.91 6.07 6.32 6.29 5.82 5.79 6.50 6.18 6.16 services) Flexibility (in terms of changing country circumstances) 5.47 6.43 6.17 4.87 5.74 6.26 5.99 5.86 5.64 6.26 5.93 6.05 Being inclusive 5.70 6.82 6.21 6.35 6.17 6.32 6.19 6.36 5.85 6.67 6.45 5.62 Openness (sharing data and other information) 6.27 7.00 6.66 6.36 6.31 6.98 6.44 7.16 6.41 6.81 6.77 6.07 Staff accessibility 5.69 6.98 6.31 6.26 6.20 6.44 6.36 6.12 5.81 6.81 6.55 5.46 Straightforwardness and honesty 6.94 7.43 7.15 7.24 7.07 7.29 7.16 7.17 7.19 7.14 7.07 7.52 Ease of access to the people at the World Bank Group 5.57 7.17 6.55 5.44 6.54 6.13 6.19 6.95 5.57 7.14 6.63 5.36 who are making decisions important to my work Collaboration with civil society 4.87 6.66 5.73 5.20 5.66 5.59 5.61 5.69 4.98 6.35 5.80 5.00 Collaboration with the Government 7.21 7.55 7.46 7.18 7.22 7.66 7.34 7.65 7.22 7.61 7.40 7.46 Collaboration with other development partners 5.83 6.95 6.49 6.15 6.44 6.42 6.37 6.63 5.98 6.90 6.41 6.50 Collaboration with the private sector 4.71 6.44 5.51 5.35 5.58 5.33 5.60 5.10 4.83 6.26 5.68 4.91 The speed in which it gets things accomplished on the 4.98 6.33 5.85 4.86 5.44 6.05 5.76 5.50 5.17 6.22 5.86 5.14 ground Being a long-term partner 6.36 7.45 7.00 6.33 6.87 6.93 6.74 7.43 6.82 6.98 6.83 7.08 To what extent does the World Bank Group’s work help to 5.00 6.44 5.86 5.38 5.45 6.14 5.78 5.68 5.43 6.11 5.83 5.48 achieve development results in XXXX? The World Bank Group meets XXXX’s needs for knowledge services (e.g., research, analysis, data, 5.27 6.43 6.01 5.33 5.75 6.09 5.91 5.84 5.59 6.21 5.96 5.68 technical assistance) The World Bank Group's knowledge work and activities are adaptable to XXXX’s specific development challenges 5.47 6.40 6.07 5.48 5.98 5.88 5.78 6.48 5.73 6.24 5.91 6.00 and country circumstances Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make 5.59 6.19 5.93 5.81 5.66 6.22 5.96 5.67 5.87 5.93 5.82 6.16 to development results in your country? Overall, how would you rate the technical quality of the 6.76 6.86 6.82 6.76 6.62 7.04 6.78 6.91 6.82 6.79 6.73 7.00 World Bank Group's knowledge work and activities? Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank Group 6.32 6.45 6.30 6.59 6.41 6.28 6.21 7.00 6.43 6.29 6.32 6.50 makes appropriate use of them The World Bank Group takes decisions quickly in XXXX 4.49 6.02 5.43 4.50 5.27 5.20 5.10 5.76 4.62 5.85 5.21 5.38 Yellow highlight indicates significant difference between Yes and No means. 118 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries Appendix F: Kuwait FY 2015 Questionnaire World Bank Group Country Survey FY15 – Kuwait The World Bank Group is interested in gauging the views of clients and partners who are either involved in technical assistance in Kuwait or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Kuwait, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support social and economic development in Kuwait. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know�. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING KUWAIT A1. In general would you say that Kuwait is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 119 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Kuwait. Please identify which of the following you consider the most important development priorities in Kuwait? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 17 Quality of education assistance) 2 Food security 18 Poverty reduction Public sector governance/reform (i.e., government 3 effectiveness, public financial management, public 19 Energy/energy efficiency expenditure, fiscal system reform) 4 Global/regional integration 20 Transport (e.g., roads, bridges, transportation) 5 Gender equity 21 Climate change (e.g., mitigation, adaptation) 6 Private sector development 22 Agricultural development 7 Foreign direct investment 23 Trade and exports 8 Water and sanitation 24 Crime and violence 9 Anti corruption 25 Economic growth and diversification of income 10 Labor market/job creation/employment 26 Law and justice (e.g., judicial system) 11 Rural development 27 Regulatory framework 12 Financial markets 28 Communicable/non-communicable diseases 13 Urban development 29 Natural resource management (e.g., oil, gas, mining) 14 Environmental sustainability 30 Disaster management 15 Equality of opportunity (i.e., equity) 31 Information and communications technology 16 Health A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Kuwait? (Choose no more than THREE) 1 Water and sanitation 16 Anti corruption 2 Equality of opportunity (i.e., equity) 17 Private sector development 3 Economic growth and diversification of income 18 Foreign direct investment 4 Climate change (e.g., mitigation, adaptation) 19 Quality of education 5 Global/regional integration 20 Energy/energy efficiency Public sector governance/reform (i.e., government 6 Gender equity 21 effectiveness, public financial management, public expenditure, fiscal system reform) 7 Rural development 22 Natural resource management (e.g., oil, gas, mining) 8 Urban development 23 Environmental sustainability 9 Regulatory framework 24 Disaster management Social protection (e.g., pensions, targeted 10 25 Health social assistance) 11 Law and justice (e.g., judicial system) 26 Agricultural development 12 Transport (e.g., roads, bridges, transportation) 27 Labor market/job creation/employment 13 Crime and violence 28 Financial markets 14 Communicable/non-communicable diseases 29 Trade and exports 15 Information and communications technology 30 Food security 120 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION A: GENERAL ISSUES A4. The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Kuwait? (Choose no more than TWO) 1 Better employment opportunities for young people 2 Better employment opportunities for women 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor expats who live in urban areas 10 Consistent and more diversified economic growth 11 More reliable social safety net 12 Greater equity of fiscal policy 13 Better quality education and training that better ensure job opportunity 14 Better quality public services 15 Better energy efficiency 16 Other (please specify):_____________________________________ PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 121 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Kuwait? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Kuwait. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Kuwait solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank Group can have the most impact on development results in Kuwait, in which sectoral areas do you believe the World Bank Group should focus most of its financial resources, technical assistance, and knowledge services in Kuwait? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 17 Equality of opportunity (i.e., equity) assistance) 2 Crime and violence 18 Private sector development 3 Transport (e.g., roads, bridges, transportation) 19 Water and sanitation 4 Agricultural development 20 Food security 5 Global/regional integration 21 Climate change (e.g., mitigation, adaptation) 6 Gender equity 22 Poverty reduction Public sector governance/reform (i.e., government 7 effectiveness, public financial management, public 23 Trade and exports expenditure, fiscal system reform) 8 Health 24 Economic growth and diversification of income 9 Rural development 25 Law and justice (e.g., judicial system) 10 Foreign direct investment 26 Regulatory framework 11 Quality of education 27 Communicable/non-communicable diseases 12 Energy/energy efficiency 28 Natural resource management (e.g., oil, gas, mining) 13 Labor market/job creation/employment 29 Anti corruption 14 Financial markets 30 Information and communications technology 15 Urban development 31 Disaster management 16 Environmental sustainability 122 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Kuwait? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Convening/facilitating   2 Data   3 Policy advice, studies, analyses   4 Financial resources   5 Capacity development   6 Advisory services and technical assistance   7 Development partners coordination   Linkage to non-Bank expertise (i.e., South-South 8   knowledge sharing) 9 Implementation support   10 Other (please specify): ________________________   How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Kuwait? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not effective Very Don't at all effective know Policy design (for clarity and better incentives to B6 1 2 3 4 5 6 7 8 9 10  achieve socio-economic goals) The private sector (related to institutional and policy B7 1 2 3 4 5 6 7 8 9 10  change) When thinking about how to improve capacity building in Kuwait to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not important Very Don't at all important know Policy design (for clarity and better incentives to B8 1 2 3 4 5 6 7 8 9 10  achieve socio-economic goals) The private sector (related to institutional and policy B9 1 2 3 4 5 6 7 8 9 10  change) 123 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B10. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Kuwait? (Choose no more than TWO) 1 Staff too inaccessible 2 Not exploring alternative policy options 3 Not collaborating enough with stakeholders outside the Government 4 Its advice and strategies do not lend themselves to practical problem solving 5 Not enough public disclosure of its work 6 Arrogant in its approach 7 Not client focused 8 The credibility of its knowledge/data 9 World Bank Group’s processes too complex 10 Not willing to honestly criticize policies and reform efforts in the country 11 Too influenced by developed countries 12 Imposing technocratic solutions without regard to political and cultural realities 13 World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and procedures) 14 Not aligned with work of other development partners 15 Not aligned with country priorities 16 Not adequately sensitive to political/social realities in Kuwait 17 Inadequate quality of consultants and visiting technical experts 18 Other (please specify): __________________________________________________ 19 Don’t know B11. Which World Bank Group’s instruments do you believe are the MOST effective in supporting reform efforts in Kuwait? (Choose no more than TWO) 1 Knowledge products/services (analytical work, studies, surveys, etc.) 2 Investment lending (financing specific private sector projects) 3 Technical assistance (advice, best practice, international experience, etc.) 4 Capacity development 5 Other (please specify): __________________________________________________ 6 Don’t know B12. To what extent do you believe that the World Bank Group’s work and support help the poorest in Kuwait? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know 124 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B13. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Academia/think tanks/research institutes 7 NGOs/Community Based Organizations (CBOs) 2 External partners 8 Youth/university groups 3 Media 9 Beneficiaries 4 Local/Regional Government 10 Foundations 5 Private sector 11 Other (please specify): _____________________ 6 Parliament 12 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Kuwait? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B14 1 2 3 4 5 6 7 8 9 10  relevant role in development in Kuwait The World Bank Group’s work is aligned with what I B15 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Kuwait The World Bank Group supports activities and B16 1 2 3 4 5 6 7 8 9 10  strategies that are realistic for Kuwait The World Bank Group treats clients and B17 1 2 3 4 5 6 7 8 9 10  stakeholders in Kuwait with respect To what extent is the World Bank Group an effective development partner in Kuwait, in terms of each of the following? To no To a very Don't degree at significant know all degree B18 Responsiveness 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B19 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B20 1 2 3 4 5 6 7 8 9 10  circumstances) B21 Being inclusive 1 2 3 4 5 6 7 8 9 10  B22 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B23 Staff accessibility 1 2 3 4 5 6 7 8 9 10  B24 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Ease of access to the people at the World Bank B25 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10  work B26 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B27 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  B28 Collaboration with other development partners 1 2 3 4 5 6 7 8 9 10  B29 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B30 1 2 3 4 5 6 7 8 9 10  the ground B31 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  125 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B32. To be a more effective development partner in Kuwait, do you believe that the World Bank Group should have… ? (Select only ONE response) The current level of local More local presence Less local presence Don't know presence is adequate B33. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank Group does not do adequate follow through/follow-up 2 Poor development partner coordination 3 The World Bank Group is not sensitive enough to political/social realities on the ground 4 Lack of/inadequate levels of capacity in Government 5 There is not an adequate level of citizen/civil society participation 6 The World Bank Group works too slowly 7 The Government works inefficiently 8 Political pressures and obstacles 9 Reforms are not well thought out in light of country challenges 10 Other (please specify): ________________________________________ 126 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Kuwait? Not important Very Don't at all important know 1 Anti corruption 1 2 3 4 5 6 7 8 9 10  2 Information and communications technology 1 2 3 4 5 6 7 8 9 10  3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  4 Crime and violence 1 2 3 4 5 6 7 8 9 10  5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10  6 Urban development 1 2 3 4 5 6 7 8 9 10  7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  8 Regulatory framework 1 2 3 4 5 6 7 8 9 10  9 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10  10 Poverty reduction 1 2 3 4 5 6 7 8 9 10  11 Gender equity 1 2 3 4 5 6 7 8 9 10  12 Private sector development 1 2 3 4 5 6 7 8 9 10  13 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  14 Water and sanitation 1 2 3 4 5 6 7 8 9 10  15 Trade and exports 1 2 3 4 5 6 7 8 9 10  16 Economic growth and diversification of income 1 2 3 4 5 6 7 8 9 10  17 Energy/energy efficiency 1 2 3 4 5 6 7 8 9 10  18 Disaster management 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 19 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 20 Labor market/job creation/employment 1 2 3 4 5 6 7 8 9 10  21 Financial markets 1 2 3 4 5 6 7 8 9 10  22 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  23 Health 1 2 3 4 5 6 7 8 9 10  24 Rural development 1 2 3 4 5 6 7 8 9 10  25 Global/regional integration 1 2 3 4 5 6 7 8 9 10  26 Food security 1 2 3 4 5 6 7 8 9 10  27 Quality of education 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 28 1 2 3 4 5 6 7 8 9 10  assistance) 29 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  30 Agricultural development 1 2 3 4 5 6 7 8 9 10  31 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10  127 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Kuwait? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know�) Not effective Very Don't at all effective know 1 Anti corruption 1 2 3 4 5 6 7 8 9 10  2 Information and communications technology 1 2 3 4 5 6 7 8 9 10  3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  4 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10  5 Urban development 1 2 3 4 5 6 7 8 9 10  6 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  7 Regulatory framework 1 2 3 4 5 6 7 8 9 10  8 Poverty reduction 1 2 3 4 5 6 7 8 9 10  9 Gender equity 1 2 3 4 5 6 7 8 9 10  10 Private sector development 1 2 3 4 5 6 7 8 9 10  11 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  12 Water and sanitation 1 2 3 4 5 6 7 8 9 10  13 Trade and exports 1 2 3 4 5 6 7 8 9 10  14 Economic growth and diversification of income 1 2 3 4 5 6 7 8 9 10  15 Energy/energy efficiency 1 2 3 4 5 6 7 8 9 10  16 Disaster management 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 17 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 18 Labor market/job creation/employment 1 2 3 4 5 6 7 8 9 10  19 Financial markets 1 2 3 4 5 6 7 8 9 10  20 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  21 Health 1 2 3 4 5 6 7 8 9 10  22 Global/regional integration 1 2 3 4 5 6 7 8 9 10  23 Quality of education 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 24 1 2 3 4 5 6 7 8 9 10  assistance) 25 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  128 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. Where are the World Bank Group’s decisions made primarily that support the program in Kuwait? (Select only ONE response) 1 At the Headquarters (in Washington D.C.) 2 In the country 3 Don’t know C4. To what extent does the World Bank Group’s work help to achieve development results in Kuwait? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statement about the World Bank Group in Kuwait? Strongly Strongly Don't disagree agree know The World Bank Group meets Kuwait’s needs C5 for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10  analysis, data, technical assistance) C6. To what extent do you believe that Kuwait received value for money from the World Bank Group’s reimbursable advisory services (RAS)? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree C7. To what extent do you believe the World Bank Group measures and corrects its work in real time in Kuwait? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 129 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Kuwait, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no To a very Don't degree at significant know all degree D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation Are relevant to Kuwait’s social and D4 1 2 3 4 5 6 7 8 9 10  economic development priorities D5 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D6 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on global D7 1 2 3 4 5 6 7 8 9 10  good practices D8 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D9 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Kuwait’s specific D10 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D11. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D12. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 130 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent does each of the following aspects of the World Bank Group’s technical assistance/ advisory work contribute to solving Kuwait’s development challenges? To no To a very Don't degree at significant know all degree Conceptualization (understanding and framing E1 1 2 3 4 5 6 7 8 9 10  the problem) E2 Design (appraising and planning the solutions) 1 2 3 4 5 6 7 8 9 10  Implementation (executing, carrying out, E3 monitoring and making appropriate 1 2 3 4 5 6 7 8 9 10  adjustments) E4 Evaluation (assessing the impact and results) 1 2 3 4 5 6 7 8 9 10  To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group effectively monitors E5 1 2 3 4 5 6 7 8 9 10  and evaluates the activities it supports The World Bank Group’s approvals and E6 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy� E7 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group takes decisions quickly E8 1 2 3 4 5 6 7 8 9 10  in Kuwait Working with the World Bank Group E9 1 2 3 4 5 6 7 8 9 10  increases Kuwait’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, E10 1 2 3 4 5 6 7 8 9 10  the World Bank Group makes appropriate use of them E11. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Kuwait? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree E12. Which of the following best describes the way the World Bank Group operates in Kuwait? (Select only ONE response) 1 The World Bank Group takes too much risk in Kuwait 2 The World Bank Group does not take enough risk in Kuwait 3 The World Bank Group’s approach to risk is appropriate 4 Don’t know E13. Which of the following best describes the WBG’s support in Kuwait? (Select ONE response) The World Bank Group is sufficiently selective and focuses on the most important development challenges in 1 Kuwait 2 The World Bank Group is not sufficiently selective in Kuwait, and it is involved in too many areas of development 3 Don’t know 131 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN KUWAIT F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Kuwait? (Choose no more than TWO) 1 Provide more adequate data/knowledge/statistics/figures on Kuwait’s economy 2 Ensure greater selectivity in its work 3 Offer more innovative financial products through IFC 4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 5 Reach out more to groups outside of Government 6 Work faster 7 Improve the quality of its visiting experts as related to Kuwait’s specific challenges 8 Offer more innovative knowledge services 9 Collaborate more effectively with Government clients (e.g., national, state, local) 10 Increase the level of capacity development in the country 11 Reduce the complexity of obtaining World Bank Group financing from IFC 12 Increase availability of reimbursable advisory services (RAS) 13 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Kuwait, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Kuwait? (Select only ONE response) 1 Financial services to the private sector through IFC 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Kuwait 6 Don’t know F3. When thinking about how the World Bank Group can add the most value in Kuwait, how important is each of the following activities? Not important Very Don't at all important know 1 Policy advice 1 2 3 4 5 6 7 8 9 10  2 Implementation assistance 1 2 3 4 5 6 7 8 9 10  3 Improving government effectiveness 1 2 3 4 5 6 7 8 9 10  4 Improving service delivery 1 2 3 4 5 6 7 8 9 10  5 Convening across government institutions 1 2 3 4 5 6 7 8 9 10  Convening between the government and groups 6 outside of government (e.g., private sector, NGOs, 1 2 3 4 5 6 7 8 9 10  academia, media) 7 Stakeholder consultations 1 2 3 4 5 6 7 8 9 10  132 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Kuwait? (Choose no more than TWO) 1 Periodicals 6 International television 2 International newspapers 7 Local newspapers 3 Local radio 8 Internet 4 International radio 9 Social media (blogs, Facebook, Twitter, YouTube, Flickr) 5 Local television 10 Other (please specify): ___________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Direct contact with World Bank Group (i.e., 1 5 World Bank Group’s website face to face meetings/discussions) 2 e-Newsletters 6 Social media (blogs, Facebook, Twitter, YouTube, Flickr) World Bank Group’s seminars/workshops 3 7 Mobile phones /conferences World Bank Group’s publications and other 4 8 Other (please specify): ___________________ written materials Are you aware of the World Bank Group’s Access to Information Policy under which the G3 Yes No Bank will now disclose any information in its possession that is not on a list of exceptions? Have you requested information from the World Bank Group on its activities in the past G4 Yes No year? (If YES please go to Question G5; if NO please go to G6) G5 Were you able to obtain this information? Yes No G6 Do you have access to the Internet? Yes No G7 Do you use/have you used the World Bank Group website? Yes No G8. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/WiFi 2 Dial-up Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to G9 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s G10 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., G11 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution When I need information from the World Bank Group I G12 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10  them, etc.) The World Bank Group is responsive to my information G13 1 2 3 4 5 6 7 8 9 10  requests and inquiries 133 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of Minister 9 Financial Sector/Private Bank 2 Parliament 10 NGO/Community Based Organization Employee of a Ministry, Ministerial Department 3 11 Media (press, radio, TV, web, etc.) or Implementation Agency Project Management Unit (PMU) overseeing Independent Government Institution (i.e., implementation of activity/ 4 12 Regulatory Agency, Central Bank/oversight Consultant working on World Bank Group institution) supported activity 5 Local/Regional Government Office or Staff 13 Chambers of Commerce 6 Bilateral/Multilateral Agency 14 Academia/Research Institute/Think Tank 7 Private Sector Organization 15 Judiciary Branch 8 Private Foundation 16 Other (please specify): _____________________ H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate Change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Which one of the following best describes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? (Select only ONE response) 1 I currently collaborate with the World Bank Group 2 I have previously collaborated with the World Bank Group 3 Both of the above (I currently collaborate and previously have collaborated with the World Bank Group) 4 I have never collaborated with the World Bank Group 134 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION H: BACKGROUND INFORMATION H4. Which of the following agencies of the World Bank Group do you primarily engage with in Kuwait? (Select only ONE response) 1 The World Bank (IBRD/IDA) 2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ H5. Which of the following describes most of your exposure to the World Bank Group in Kuwait? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H6. What’s your gender? 1 Female 2 Male Thank you for completing the survey! 135 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries Appendix G: Bahrain FY 2015 Questionnaire World Bank Group Country Survey FY15 – Bahrain The World Bank Group is interested in gauging the views of clients and partners who are either involved in the ongoing program of assistance to Bahrain or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Bahrain gre ater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support social and economic development in Bahrain. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank is an international organization focused on social and economic development. The World Bank Group consists of the International Bank for Reconstruction and Development (IBRD), the International Development Association (IDA), International Finance Corporation (IFC), the Multilateral Investment Guarantee Agency (MIGA), and the International Center for Settlement of Investment Disputes (ICSID). When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. If you are not familiar with any of these the World Bank Group agencies, you will have an opportunity to indicate so. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know�. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING BAHRAIN A1. In general would you say that Bahrain is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 136 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Bahrain. Please identify which of the following you consider the most important development priorities in Bahrain? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 17 Quality of education assistance) 2 Food security 18 Poverty reduction Public sector governance/reform (i.e., government Energy efficiency (e.g., energy savings, building 3 effectiveness, public financial management, public 19 insulation) expenditure, fiscal system reform) 4 Global/regional integration 20 Transport (e.g., roads, bridges, transportation) 5 Gender equity 21 Climate change (e.g., mitigation, adaptation) 6 Private sector development 22 Agriculture and fisheries development 7 Foreign direct investment 23 Trade and exports 8 Water and sanitation 24 Crime and violence 9 Anti corruption 25 Economic growth and diversification of income 10 Job creation/employment 26 Law and justice (e.g., judicial system) 11 Rural development 27 Regulatory framework 12 Financial markets 28 Energy (e.g., electricity production, gas prices) 13 Urban development 29 Natural resource management (e.g., oil, gas, mining) 14 Environmental sustainability 30 Disaster management 15 Equality of opportunity (i.e., equity) 31 Information and communications technology 16 Health A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Bahrain? (Choose no more than THREE) 1 Water and sanitation 16 Anti corruption 2 Equality of opportunity (i.e., equity) 17 Private sector development 3 Economic growth and diversification of income 18 Foreign direct investment 4 Climate change (e.g., mitigation, adaptation) 19 Quality of education 5 Global/regional integration 20 Energy efficiency (e.g., energy savings, building insulation) Public sector governance/reform (i.e., government 6 Gender equity 21 effectiveness, public financial management, public expenditure, fiscal system reform) 7 Rural development 22 Natural resource management (e.g., oil, gas, mining) 8 Urban development 23 Environmental sustainability 9 Regulatory framework 24 Disaster management Social protection (e.g., pensions, targeted social 10 25 Health assistance) 11 Law and justice (e.g., judicial system) 26 Agriculture and fisheries development 12 Transport (e.g., roads, bridges, transportation) 27 Job creation/employment 13 Crime and violence 28 Financial markets 14 Energy (e.g., electricity production, gas prices) 29 Trade and exports 15 Information and communications technology 30 Food security 137 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION A: GENERAL ISSUES A4. The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Bahrain? (Choose no more than TWO) 1 Better employment opportunities for young people 2 Better employment opportunities for women 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor expats who live in urban areas 10 Consistent and more diversified economic growth 11 More reliable social safety net 12 Greater equity of fiscal policy 13 Better quality education and training that better ensure job opportunity 14 Better quality public services 15 Better energy efficiency 16 Other (please specify):_____________________________________ PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 138 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Bahrain? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Bahrain. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Bahrain solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank Group can have the most impact on development results in Bahrain, in which sectoral areas do you believe the World Bank Group should focus most of its technical assistance and advisory services in Bahrain? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 17 Equality of opportunity (i.e., equity) assistance) 2 Crime and violence 18 Private sector development 3 Transport (e.g., roads, bridges, transportation) 19 Water and sanitation 4 Agriculture and fisheries development 20 Food security 5 Global/regional integration 21 Climate change (e.g., mitigation, adaptation) 6 Gender equity 22 Poverty reduction Public sector governance/reform (i.e., government 7 effectiveness, public financial management, public 23 Trade and exports expenditure, fiscal system reform) 8 Health 24 Economic growth and diversification of income 9 Rural development 25 Law and justice (e.g., judicial system) 10 Foreign direct investment 26 Regulatory framework Energy efficiency (e.g., energy savings, building 11 Quality of education 27 insulation) 12 Energy (e.g., electricity production, gas prices) 28 Natural resource management (e.g., oil, gas, mining) 13 Job creation/employment 29 Anti corruption 14 Financial markets 30 Information and communications technology 15 Urban development 31 Disaster management 16 Environmental sustainability 139 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Bahrain? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Convening/facilitating   2 Data   3 Policy advice, studies, analyses   4 Capacity development   5 Advisory services and technical assistance   6 Development partners coordination   Linkage to non-Bank expertise (i.e., South-South 7   knowledge sharing) 8 Implementation support   9 Other (please specify): ________________________   How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Bahrain? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not effective Very Don't at all effective know Policy design (for clarity and better incentives to B6 1 2 3 4 5 6 7 8 9 10  achieve socio-economic goals) B7 Implementation support 1 2 3 4 5 6 7 8 9 10  When thinking about how to improve capacity building in Bahrain to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not important Very Don't at all important know Policy design (for clarity and better incentives to B8 1 2 3 4 5 6 7 8 9 10  achieve socio-economic goals) B9 Implementation support 1 2 3 4 5 6 7 8 9 10  140 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B10. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Bahrain? (Choose no more than TWO) 1 Staff too inaccessible 2 Not exploring alternative policy options 3 Not collaborating enough with stakeholders outside the Government 4 Its advice and strategies do not lend themselves to practical problem solving 5 Not enough public disclosure of its work 6 Arrogant in its approach 7 Not client focused 8 The credibility of its knowledge/data World Bank Group’s processes too complex and slow (e.g., too bureaucratic in its operational policies and 9 procedures) 10 Not willing to honestly criticize policies and reform efforts in the country 11 Too influenced by developed countries 12 Imposing technocratic solutions without regard to political and cultural realities 13 Not aligned with work of other development partners 14 Not aligned with country priorities 15 Not adequately sensitive to political/social realities in Bahrain 16 Insufficient experience of visiting staff 17 Other (please specify): __________________________________________________ 18 Don’t know B11. Which World Bank Group’s instruments do you believe are the MOST effective in supporting reform efforts in Bahrain? (Choose no more than TWO) 1 Knowledge products/services (analytical work, studies, surveys, etc.) 2 Investment lending (financing specific private sector projects) 3 Technical assistance (advice, best practice, international experience, etc.) 4 Capacity development 5 Other (please specify): __________________________________________________ 6 Don’t know B12. To what extent do you believe that the World Bank Group’s work and support help the poorest in Bahrain? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know 141 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B13. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Academia/think tanks/research institutes 6 Parliament 2 Aid community 7 NGOs/Community Based Organizations (CBOs) 3 Media 8 Youth/university groups 4 Local/Regional Government 9 Other (please specify): _____________________ 5 Private sector 10 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Bahrain? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B14 1 2 3 4 5 6 7 8 9 10  relevant role in development in Bahrain The World Bank Group’s work is aligned with what I B15 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Bahrain The World Bank Group supports activities and B16 1 2 3 4 5 6 7 8 9 10  strategies that are realistic for Bahrain The World Bank Group treats clients and B17 1 2 3 4 5 6 7 8 9 10  stakeholders in Bahrain with respect To what extent is the World Bank Group an effective development partner in Bahrain, in terms of each of the following? To no To a very Don't degree at significant know all degree B18 Responsiveness 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B19 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B20 1 2 3 4 5 6 7 8 9 10  circumstances) B21 Being inclusive 1 2 3 4 5 6 7 8 9 10  B22 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B23 Staff accessibility 1 2 3 4 5 6 7 8 9 10  B24 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Ease of access to the people at the World Bank B25 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10  work B26 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B27 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  B28 Collaboration with other development partners 1 2 3 4 5 6 7 8 9 10  B29 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B30 1 2 3 4 5 6 7 8 9 10  the ground B31 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  142 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B32. To be a more effective development partner in Bahrain, do you believe that the World Bank Group should have… ? (Select only ONE response) The current level of local More local presence Less local presence Don't know presence is adequate B33. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank Group does not do adequate follow through/follow-up 2 Poor development partner coordination 3 The World Bank Group is not sensitive enough to political/social realities on the ground 4 Lack of/inadequate levels of capacity in Government 5 There is not an adequate level of citizen/civil society participation 6 The World Bank Group works too slowly 7 The Government works inefficiently 8 Political pressures and obstacles 9 Reforms are not well thought out in light of country challenges 10 Other (please specify): ________________________________________ 143 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Bahrain? Not important Very Don't at all important know 1 Anti corruption 1 2 3 4 5 6 7 8 9 10  2 Information and communications technology 1 2 3 4 5 6 7 8 9 10  3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  4 Energy (e.g., electricity production, gas prices) 1 2 3 4 5 6 7 8 9 10  5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10  6 Urban development 1 2 3 4 5 6 7 8 9 10  7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  8 Regulatory framework 1 2 3 4 5 6 7 8 9 10  Energy efficiency (e.g., energy savings, building 9 1 2 3 4 5 6 7 8 9 10  insulation) 10 Poverty reduction 1 2 3 4 5 6 7 8 9 10  11 Gender equity 1 2 3 4 5 6 7 8 9 10  12 Private sector development 1 2 3 4 5 6 7 8 9 10  13 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  14 Water and sanitation 1 2 3 4 5 6 7 8 9 10  15 Trade and exports 1 2 3 4 5 6 7 8 9 10  16 Economic growth and diversification of income 1 2 3 4 5 6 7 8 9 10  17 Disaster management 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 18 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 19 Job creation/employment 1 2 3 4 5 6 7 8 9 10  20 Financial markets 1 2 3 4 5 6 7 8 9 10  21 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  22 Health 1 2 3 4 5 6 7 8 9 10  23 Rural development 1 2 3 4 5 6 7 8 9 10  24 Global/regional integration 1 2 3 4 5 6 7 8 9 10  25 Food security 1 2 3 4 5 6 7 8 9 10  26 Quality of education 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 27 1 2 3 4 5 6 7 8 9 10  assistance) 28 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  29 Agriculture and fisheries development 1 2 3 4 5 6 7 8 9 10  30 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10  144 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Bahrain? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know�) Not effective Very Don't at all effective know 1 Energy (e.g., electricity production, gas prices) 1 2 3 4 5 6 7 8 9 10  Energy efficiency (e.g., energy savings, building 2 1 2 3 4 5 6 7 8 9 10  insulation) 3 Information and communications technology 1 2 3 4 5 6 7 8 9 10  4 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  5 Economic growth and diversification of income 1 2 3 4 5 6 7 8 9 10  6 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  7 Regulatory framework 1 2 3 4 5 6 7 8 9 10  8 Private sector development 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 9 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 10 Job creation/employment 1 2 3 4 5 6 7 8 9 10  11 Health 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 12 1 2 3 4 5 6 7 8 9 10  assistance) 13 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  145 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. Where are the World Bank Group’s decisions made primarily that support the program in Bahrain? (Select only ONE response) 1 At the Headquarters (in Washington D.C.) 2 In the country 3 Don’t know C4. To what extent does the World Bank Group’s work help to achieve development results in Bahrain? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statement about the World Bank Group in Bahrain? Strongly Strongly Don't disagree agree know The World Bank Group meets Bahrain’s needs C5 for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10  analysis, data, technical assistance) C6. To what extent do you believe that Bahrain received value for money from the World Bank Group’s reimbursable advisory services (RAS)? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree C7. To what extent do you believe the World Bank Group measures and corrects its work in real time in Bahrain? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 146 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Bahrain, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no To a very Don't degree at significant know all degree D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation Are relevant to Bahrain’s social and D4 1 2 3 4 5 6 7 8 9 10  economic development priorities D5 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D6 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on global D7 1 2 3 4 5 6 7 8 9 10  good practices D8 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D9 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Bahrain’s specific D10 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D11. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D12. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 147 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent does each of the following aspects of the World Bank Group’s technical assistance/ advisory work contribute to solving Bahrain’s development challenges? To no To a very Don't degree at significant know all degree Conceptualization (understanding and framing the E1 1 2 3 4 5 6 7 8 9 10  problem) E2 Design (appraising and planning the solutions) 1 2 3 4 5 6 7 8 9 10  Implementation support (help with executing, E3 carrying out, monitoring and making appropriate 1 2 3 4 5 6 7 8 9 10  adjustments) E4 Evaluation (assessing the impact and results) 1 2 3 4 5 6 7 8 9 10  To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group effectively monitors and E5 1 2 3 4 5 6 7 8 9 10  evaluates the activities it supports The World Bank Group’s approvals and reviews E6 1 2 3 4 5 6 7 8 9 10  are done in a timely fashion The World Bank Group’s “Safeguard Policy� E7 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group takes decisions quickly in E8 1 2 3 4 5 6 7 8 9 10  Bahrain Working with the World Bank Group increases E9 1 2 3 4 5 6 7 8 9 10  Bahrain’s institutional capacity Where country systems (e.g., procurement, E10 financial management, etc.) are adequate, the 1 2 3 4 5 6 7 8 9 10  World Bank Group makes appropriate use of them The World Bank Group provides effective support E11 1 2 3 4 5 6 7 8 9 10  to development projects implementation E12. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Bahrain? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree E13. Which of the following best describes the way the World Bank Group operates in Bahrain? (Select only ONE response) 1 The World Bank Group takes too much risk in Bahrain 2 The World Bank Group does not take enough risk in Bahrain 3 The World Bank Group’s approach to risk is appropriate 4 Don’t know E14. Which of the following best describes the WBG’s support in Bahrain? (Select ONE response) The World Bank Group is sufficiently selective and focuses on the most important development challenges in 1 Bahrain 2 The World Bank Group is not sufficiently selective in Bahrain, and it is involved in too many areas of development 3 Don’t know 148 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN BAHRAIN F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Bahrain? (Choose no more than TWO) 1 Provide more adequate data/knowledge/statistics/figures on Bahrain’s economy 2 Ensure greater selectivity in its work 3 Offer more innovative financial products through IFC 4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 5 Reach out more to groups outside of Government 6 Work faster 7 Improve the quality of its visiting experts as related to Bahrain’s specific challenges 8 Offer more innovative knowledge services 9 Collaborate more effectively with Government clients (e.g., national, state, local) 10 Increase the level of capacity development in the country 11 Reduce the complexity of obtaining World Bank Group financing from IFC 12 Increase availability reimbursable advisory services (RAS) 13 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Bahrain, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Bahrain? (Select only ONE response) 1 Financial services to the private sector through IFC 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Bahrain 6 Don’t know F3. When thinking about how the World Bank Group can add the most value in Bahrain, how important is each of the following activities? Not important Very Don't at all important know 1 Policy advice 1 2 3 4 5 6 7 8 9 10  2 Implementation assistance 1 2 3 4 5 6 7 8 9 10  3 Improving government effectiveness 1 2 3 4 5 6 7 8 9 10  4 Improving service delivery 1 2 3 4 5 6 7 8 9 10  5 Convening across government institutions 1 2 3 4 5 6 7 8 9 10  Convening between the government and groups 6 outside of government (e.g., private sector, NGOs, 1 2 3 4 5 6 7 8 9 10  academia, media) 7 Stakeholder consultations 1 2 3 4 5 6 7 8 9 10  149 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Bahrain? (Choose no more than TWO) 1 Periodicals 6 International television 2 International newspapers 7 Local newspapers 3 Local radio 8 Internet 4 International radio 9 Social media (blogs, Facebook, Twitter, YouTube, Flickr) 5 Local television 10 Other (please specify): ___________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Direct contact with World Bank Group (i.e., 1 5 World Bank Group’s website face to face meetings/discussions) 2 e-Newsletters 6 Social media (blogs, Facebook, Twitter, YouTube, Flickr) World Bank Group’s seminars/workshops/ 3 7 Mobile phones conferences World Bank Group’s publications and other 4 8 Other (please specify): ___________________ written materials Are you aware of the World Bank Group’s Access to Information Policy under which the G3 Yes No Bank will now disclose any information in its possession that is not on a list of exceptions? Have you requested information from the World Bank Group on its activities in the past G4 Yes No year? (If YES please go to Question G5; if NO please go to G6) G5 Were you able to obtain this information? Yes No G6 Do you have access to the Internet? Yes No G7 Do you use/have you used the World Bank Group website? Yes No G8. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/WiFi 2 Dial-up Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to G9 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s G10 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., G11 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution When I need information from the World Bank Group I G12 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10  them, etc.) The World Bank Group is responsive to my information G13 1 2 3 4 5 6 7 8 9 10  requests and inquiries 150 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of Minister 9 Financial Sector/Private Bank 2 Parliament 10 NGO/Community Based Organization Employee of a Ministry, Ministerial Department 3 11 Media (press, radio, TV, web, etc.) or Implementation Agency Project Management Unit (PMU) overseeing Independent Government Institution (i.e., implementation of activity/ 4 12 Regulatory Agency, Central Bank/oversight Consultant working on World Bank Group institution) supported activity 5 Local/Regional Government Office or Staff 13 Chambers of Commerce 6 Bilateral/Multilateral Agency 14 Academia/Research Institute/Think Tank 7 Private Sector Organization 15 Judiciary Branch 8 Private Foundation 16 Other (please specify): _____________________ H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate Change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Which one of the following best describes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? (Select only ONE response) 1 I currently collaborate with the World Bank Group 2 I have previously collaborated with the World Bank Group 3 Both of the above (I currently collaborate and previously have collaborated with the World Bank Group) 4 I have never collaborated with the World Bank Group 151 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION H: BACKGROUND INFORMATION H4. Which of the following agencies of the World Bank Group do you primarily engage with in Bahrain? (Select only ONE response) 1 The World Bank (IBRD/IDA) 2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ H5. Which of the following describes most of your exposure to the World Bank Group in Bahrain? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H6. What’s your gender? 1 Female 2 Male Thank you for completing the survey! 152 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries Appendix H: Oman FY 2015 Questionnaire World Bank Group Country Survey FY15 – Oman The World Bank Group is interested in gauging the views of clients and partners who are either involved in the ongoing program of assistance to Oman or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Oman greater insight i nto how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support social and economic development in Oman. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank is an international organization focused on social and economic development. The World Bank Group consists of the International Bank for Reconstruction and Development (IBRD), the International Development Association (IDA), International Finance Corporation (IFC), the Multilateral Investment Guarantee Agency (MIGA), and the International Center for Settlement of Investment Disputes (ICSID). When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. If you are not familiar with any of these the World Bank Group agencies, you will have an opportunity to indicate so. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know�. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING OMAN A1. In general would you say that Oman is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 153 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Oman. Please identify which of the following you consider the most important development priorities in Oman? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 17 Quality of education assistance) 2 Food security 18 Poverty reduction Public sector governance/reform (i.e., government Energy efficiency (e.g., energy savings, building 3 effectiveness, public financial management, public 19 insulation) expenditure, fiscal system reform) 4 Global/regional integration 20 Transport (e.g., roads, bridges, transportation) 5 Gender equity 21 Climate change (e.g., mitigation, adaptation) 6 Private sector development 22 Agriculture and fisheries development 7 Foreign direct investment 23 Trade and exports 8 Water and sanitation 24 Crime and violence 9 Anti corruption 25 Economic growth and diversification of income 10 Job creation/employment 26 Law and justice (e.g., judicial system) 11 Rural development 27 Regulatory framework 12 Financial markets 28 Energy (e.g., electricity production, gas prices) 13 Urban development 29 Natural resource management (e.g., oil, gas, mining) 14 Environmental sustainability 30 Disaster management 15 Equality of opportunity (i.e., equity) 31 Information and communications technology 16 Health A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Oman? (Choose no more than THREE) 1 Water and sanitation 16 Anti corruption 2 Equality of opportunity (i.e., equity) 17 Private sector development 3 Economic growth and diversification of income 18 Foreign direct investment 4 Climate change (e.g., mitigation, adaptation) 19 Quality of education 5 Global/regional integration 20 Energy efficiency (e.g., energy savings, building insulation) Public sector governance/reform (i.e., government 6 Gender equity 21 effectiveness, public financial management, public expenditure, fiscal system reform) 7 Rural development 22 Natural resource management (e.g., oil, gas, mining) 8 Urban development 23 Environmental sustainability 9 Regulatory framework 24 Disaster management Social protection (e.g., pensions, targeted 10 25 Health social assistance) 11 Law and justice (e.g., judicial system) 26 Agriculture and fisheries development 12 Transport (e.g., roads, bridges, transportation) 27 Job creation/employment 13 Crime and violence 28 Financial markets 14 Energy (e.g., electricity production, gas prices) 29 Trade and exports 15 Information and communications technology 30 Food security 154 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION A: GENERAL ISSUES A4. The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Oman? (Choose no more than TWO) 1 Better employment opportunities for young people 2 Better employment opportunities for women 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor expats who live in urban areas 10 Consistent and more diversified economic growth 11 More reliable social safety net 12 Greater equity of fiscal policy 13 Better quality education and training that better ensure job opportunity 14 Better quality public services 15 Better energy efficiency 16 Other (please specify):_____________________________________ PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 155 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Oman? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Oman. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Oman solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank Group can have the most impact on development results in Oman, in which sectoral areas do you believe the World Bank Group should focus most of its technical assistance and advisory services in Oman? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 17 Equality of opportunity (i.e., equity) assistance) 2 Crime and violence 18 Private sector development 3 Transport (e.g., roads, bridges, transportation) 19 Water and sanitation 4 Agriculture and fisheries development 20 Food security 5 Global/regional integration 21 Climate change (e.g., mitigation, adaptation) 6 Gender equity 22 Poverty reduction Public sector governance/reform (i.e., government 7 effectiveness, public financial management, public 23 Trade and exports expenditure, fiscal system reform) 8 Health 24 Economic growth and diversification of income 9 Rural development 25 Law and justice (e.g., judicial system) 10 Foreign direct investment 26 Regulatory framework Energy efficiency (e.g., energy savings, building 11 Quality of education 27 insulation) 12 Energy (e.g., electricity production, gas prices) 28 Natural resource management (e.g., oil, gas, mining) 13 Job creation/employment 29 Anti corruption 14 Financial markets 30 Information and communications technology 15 Urban development 31 Disaster management 16 Environmental sustainability 156 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Oman? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Convening/facilitating   2 Data   3 Policy advice, studies, analyses   4 Capacity development   5 Advisory services and technical assistance   6 Development partners coordination   Linkage to non-Bank expertise (i.e., South-South 7   knowledge sharing) 8 Implementation support   9 Other (please specify): ________________________   How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Oman? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not effective Very Don't at all effective know Policy design (for clarity and better incentives to B6 1 2 3 4 5 6 7 8 9 10  achieve socio-economic goals) B7 Implementation support 1 2 3 4 5 6 7 8 9 10  When thinking about how to improve capacity building in Oman to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not important Very Don't at all important know Policy design (for clarity and better incentives to B8 1 2 3 4 5 6 7 8 9 10  achieve socio-economic goals) B9 Implementation support 1 2 3 4 5 6 7 8 9 10  157 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B10. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Oman? (Choose no more than TWO) 1 Staff too inaccessible 2 Not exploring alternative policy options 3 Not collaborating enough with stakeholders outside the Government 4 Its advice and strategies do not lend themselves to practical problem solving 5 Not enough public disclosure of its work 6 Arrogant in its approach 7 Not client focused 8 The credibility of its knowledge/data World Bank Group’s processes too complex and slow (e.g., too bureaucratic in its operational policies and 9 procedures) 10 Not willing to honestly criticize policies and reform efforts in the country 11 Too influenced by developed countries 12 Imposing technocratic solutions without regard to political and cultural realities 13 Not aligned with work of other development partners 14 Not aligned with country priorities 15 Not adequately sensitive to political/social realities in Bahrain 16 Insufficient experience of visiting staff 17 Other (please specify): __________________________________________________ 18 Don’t know B11. Which World Bank Group’s instruments do you believe are the MOST effective in supporting reform efforts in Oman? (Choose no more than TWO) 1 Knowledge products/services (analytical work, studies, surveys, etc.) 2 Investment lending (financing specific private sector projects) 3 Technical assistance (advice, best practice, international experience, etc.) 4 Capacity development 5 Other (please specify): __________________________________________________ 6 Don’t know B12. To what extent do you believe that the World Bank Group’s work and support help the poorest in Oman? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know 158 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B13. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Academia/think tanks/research institutes 6 Parliament 2 Aid community 7 NGOs/Community Based Organizations (CBOs) 3 Media 8 Youth/university groups 4 Local/Regional Government 9 Other (please specify): _____________________ 5 Private sector 10 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Oman? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B14 1 2 3 4 5 6 7 8 9 10  relevant role in development in Oman The World Bank Group’s work is aligned with what I B15 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Oman The World Bank Group supports activities and B16 1 2 3 4 5 6 7 8 9 10  strategies that are realistic for Oman The World Bank Group treats clients and B17 1 2 3 4 5 6 7 8 9 10  stakeholders in Oman with respect To what extent is the World Bank Group an effective development partner in Oman, in terms of each of the following? To no To a very Don't degree at significant know all degree B18 Responsiveness 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B19 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B20 1 2 3 4 5 6 7 8 9 10  circumstances) B21 Being inclusive 1 2 3 4 5 6 7 8 9 10  B22 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B23 Staff accessibility 1 2 3 4 5 6 7 8 9 10  B24 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Ease of access to the people at the World Bank B25 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10  work B26 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B27 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  B28 Collaboration with other development partners 1 2 3 4 5 6 7 8 9 10  B29 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B30 1 2 3 4 5 6 7 8 9 10  the ground B31 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  159 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B32. To be a more effective development partner in Oman, do you believe that the World Bank Group should have… ? (Select only ONE response) The current level of local More local presence Less local presence Don't know presence is adequate B33. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank Group does not do adequate follow through/follow-up 2 Poor development partner coordination 3 The World Bank Group is not sensitive enough to political/social realities on the ground 4 Lack of/inadequate levels of capacity in Government 5 There is not an adequate level of citizen/civil society participation 6 The World Bank Group works too slowly 7 The Government works inefficiently 8 Political pressures and obstacles 9 Reforms are not well thought out in light of country challenges 10 Other (please specify): ________________________________________ 160 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Oman? Not important Very Don't at all important know 1 Anti corruption 1 2 3 4 5 6 7 8 9 10  2 Information and communications technology 1 2 3 4 5 6 7 8 9 10  3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  4 Energy (e.g., electricity production, gas prices) 1 2 3 4 5 6 7 8 9 10  5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10  6 Urban development 1 2 3 4 5 6 7 8 9 10  7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  8 Regulatory framework 1 2 3 4 5 6 7 8 9 10  Energy efficiency (e.g., energy savings, building 9 1 2 3 4 5 6 7 8 9 10  insulation) 10 Poverty reduction 1 2 3 4 5 6 7 8 9 10  11 Gender equity 1 2 3 4 5 6 7 8 9 10  12 Private sector development 1 2 3 4 5 6 7 8 9 10  13 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  14 Water and sanitation 1 2 3 4 5 6 7 8 9 10  15 Trade and exports 1 2 3 4 5 6 7 8 9 10  16 Economic growth and diversification of income 1 2 3 4 5 6 7 8 9 10  17 Disaster management 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 18 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 19 Job creation/employment 1 2 3 4 5 6 7 8 9 10  20 Financial markets 1 2 3 4 5 6 7 8 9 10  21 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  22 Health 1 2 3 4 5 6 7 8 9 10  23 Rural development 1 2 3 4 5 6 7 8 9 10  24 Global/regional integration 1 2 3 4 5 6 7 8 9 10  25 Food security 1 2 3 4 5 6 7 8 9 10  26 Quality of education 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 27 1 2 3 4 5 6 7 8 9 10  assistance) 28 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  29 Agriculture and fisheries development 1 2 3 4 5 6 7 8 9 10  30 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10  161 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Oman? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know�) Not effective Very Don't at all effective know 1 Energy (e.g., electricity production, gas prices) 1 2 3 4 5 6 7 8 9 10  Energy efficiency (e.g., energy savings, building 2 1 2 3 4 5 6 7 8 9 10  insulation) 3 Information and communications technology 1 2 3 4 5 6 7 8 9 10  4 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  5 Economic growth and diversification of income 1 2 3 4 5 6 7 8 9 10  6 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  7 Regulatory framework 1 2 3 4 5 6 7 8 9 10  8 Private sector development 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 9 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 10 Job creation/employment 1 2 3 4 5 6 7 8 9 10  11 Quality of education 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 12 1 2 3 4 5 6 7 8 9 10  assistance) 13 Agriculture and fisheries development 1 2 3 4 5 6 7 8 9 10  14 Development planning 1 2 3 4 5 6 7 8 9 10  162 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. Where are the World Bank Group’s decisions made primarily that support the program in Oman? (Select only ONE response) 1 At the Headquarters (in Washington D.C.) 2 In the country 3 Don’t know C4. To what extent does the World Bank Group’s work help to achieve development results in Oman? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statement about the World Bank Group in Oman? Strongly Strongly Don't disagree agree know The World Bank Group meets Oman’s needs C5 for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10  analysis, data, technical assistance) C6. To what extent do you believe that Oman received value for money from the World Bank Group’s reimbursable advisory services (RAS)? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree C7. To what extent do you believe the World Bank Group measures and corrects its work in real time in Oman? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 163 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Oman, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no To a very Don't degree at significant know all degree D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation Are relevant to Oman’s social and economic D4 1 2 3 4 5 6 7 8 9 10  development priorities D5 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D6 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on global D7 1 2 3 4 5 6 7 8 9 10  good practices D8 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D9 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Oman’s specific D10 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D11. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D12. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 164 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent does each of the following aspects of the World Bank Group’s technical assistance/ advisory work contribute to solving Oman’s development challenges? To no To a very Don't degree at significant know all degree Conceptualization (understanding and framing the E1 1 2 3 4 5 6 7 8 9 10  problem) E2 Design (appraising and planning the solutions) 1 2 3 4 5 6 7 8 9 10  Implementation support (help with executing, E3 carrying out, monitoring and making appropriate 1 2 3 4 5 6 7 8 9 10  adjustments) E4 Evaluation (assessing the impact and results) 1 2 3 4 5 6 7 8 9 10  To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group effectively monitors and E5 1 2 3 4 5 6 7 8 9 10  evaluates the activities it supports The World Bank Group’s approvals and reviews E6 1 2 3 4 5 6 7 8 9 10  are done in a timely fashion The World Bank Group’s “Safeguard Policy� E7 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group takes decisions quickly in E8 1 2 3 4 5 6 7 8 9 10  Oman Working with the World Bank Group increases E9 1 2 3 4 5 6 7 8 9 10  Oman’s institutional capacity Where country systems (e.g., procurement, E10 financial management, etc.) are adequate, the 1 2 3 4 5 6 7 8 9 10  World Bank Group makes appropriate use of them The World Bank Group provides effective support E11 1 2 3 4 5 6 7 8 9 10  to development projects implementation E12. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Oman? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree E13. Which of the following best describes the way the World Bank Group operates in Oman? (Select only ONE response) 1 The World Bank Group takes too much risk in Oman 2 The World Bank Group does not take enough risk in Oman 3 The World Bank Group’s approach to risk is appropriate 4 Don’t know E14. Which of the following best describes the WBG’s support in Oman? (Select ONE response) The World Bank Group is sufficiently selective and focuses on the most important development challenges in 1 Oman 2 The World Bank Group is not sufficiently selective in Oman, and it is involved in too many areas of development 3 Don’t know 165 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN OMAN F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Oman? (Choose no more than TWO) 1 Provide more adequate data/knowledge/statistics/figures on Oman’s economy 2 Ensure greater selectivity in its work 3 Offer more innovative financial products through IFC 4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 5 Reach out more to groups outside of Government 6 Work faster 7 Improve the quality of its visiting experts as related to Oman’s specific challenges 8 Offer more innovative knowledge services 9 Collaborate more effectively with Government clients (e.g., national, state, local) 10 Increase the level of capacity development in the country 11 Reduce the complexity of obtaining World Bank Group financing from IFC 12 Increase availability reimbursable advisory services (RAS) 13 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Oman, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Oman? (Select only ONE response) 1 Financial services to the private sector through IFC 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Oman 6 Don’t know F3. When thinking about how the World Bank Group can add the most value in Oman, how important is each of the following activities? Not important Very Don't at all important know 1 Policy advice 1 2 3 4 5 6 7 8 9 10  2 Implementation assistance 1 2 3 4 5 6 7 8 9 10  3 Improving government effectiveness 1 2 3 4 5 6 7 8 9 10  4 Improving service delivery 1 2 3 4 5 6 7 8 9 10  5 Convening across government institutions 1 2 3 4 5 6 7 8 9 10  Convening between the government and groups 6 outside of government (e.g., private sector, NGOs, 1 2 3 4 5 6 7 8 9 10  academia, media) 7 Stakeholder consultations 1 2 3 4 5 6 7 8 9 10  166 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Oman? (Choose no more than TWO) 1 Periodicals 6 International television 2 International newspapers 7 Local newspapers 3 Local radio 8 Internet 4 International radio 9 Social media (blogs, Facebook, Twitter, YouTube, Flickr) 5 Local television 10 Other (please specify): ___________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Direct contact with World Bank Group (i.e., 1 5 World Bank Group’s website face to face meetings/discussions) 2 e-Newsletters 6 Social media (blogs, Facebook, Twitter, YouTube, Flickr) World Bank Group’s seminars/workshops 3 7 Mobile phones /conferences World Bank Group’s publications and other 4 8 Other (please specify): ___________________ written materials Are you aware of the World Bank Group’s Access to Information Policy under which the G3 Yes No Bank will now disclose any information in its possession that is not on a list of exceptions? Have you requested information from the World Bank Group on its activities in the past G4 Yes No year? (If YES please go to Question G5; if NO please go to G6) G5 Were you able to obtain this information? Yes No G6 Do you have access to the Internet? Yes No G7 Do you use/have you used the World Bank Group website? Yes No G8. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/WiFi 2 Dial-up Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to G9 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s G10 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., G11 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution When I need information from the World Bank Group I G12 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10  them, etc.) The World Bank Group is responsive to my information G13 1 2 3 4 5 6 7 8 9 10  requests and inquiries 167 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of Minister 9 Financial Sector/Private Bank 2 Parliament 10 NGO/Community Based Organization Employee of a Ministry, Ministerial Department 3 11 Media (press, radio, TV, web, etc.) or Implementation Agency Project Management Unit (PMU) overseeing Independent Government Institution (i.e., implementation of activity/ 4 12 Regulatory Agency, Central Bank/oversight Consultant working on World Bank Group institution) supported activity 5 Local/Regional Government Office or Staff 13 Chambers of Commerce 6 Bilateral/Multilateral Agency 14 Academia/Research Institute/Think Tank 7 Private Sector Organization 15 Judiciary Branch 8 Private Foundation 16 Other (please specify): _____________________ H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate Change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Which one of the following best describes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? (Select only ONE response) 1 I currently collaborate with the World Bank Group 2 I have previously collaborated with the World Bank Group 3 Both of the above (I currently collaborate and previously have collaborated with the World Bank Group) 4 I have never collaborated with the World Bank Group 168 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION H: BACKGROUND INFORMATION H4. Which of the following agencies of the World Bank Group do you primarily engage with in Oman? (Select only ONE response) 1 The World Bank (IBRD/IDA) 2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ H5. Which of the following describes most of your exposure to the World Bank Group in Oman? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H6. What’s your gender? 1 Female 2 Male Thank you for completing the survey! 169 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries Appendix I: UAE FY 2015 Questionnaire World Bank Group Country Survey FY15 – United Arab Emirates (UAE) The World Bank Group is interested in gauging the views of clients and partners who are either involved in the ongoing program of assistance to the UAE or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in the UAE gre ater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support social and economic development in the UAE. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank is an international organization focused on social and economic development. The World Bank Group consists of the International Bank for Reconstruction and Development (IBRD), the International Development Association (IDA), International Finance Corporation (IFC), the Multilateral Investment Guarantee Agency (MIGA), and the International Center for Settlement of Investment Disputes (ICSID). When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. If you are not familiar with any of these the World Bank Group agencies, you will have an opportunity to indicate so. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know�. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING THE UAE A1. In general would you say that the UAE is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 170 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in the UAE. Please identify which of the following you consider the most important development priorities in the UAE? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 17 Quality of education assistance) 2 Food security 18 Poverty reduction Public sector governance/reform (i.e., government Energy efficiency (e.g., energy savings, building 3 effectiveness, public financial management, public 19 insulation) expenditure, fiscal system reform) 4 Global/regional integration 20 Transport (e.g., roads, bridges, transportation) 5 Gender equity 21 Climate change (e.g., mitigation, adaptation) 6 Private sector development 22 Agriculture and fisheries development 7 Foreign direct investment 23 Trade and exports 8 Water and sanitation 24 Crime and violence 9 Anti corruption 25 Economic growth and diversification of income 10 Job creation/employment 26 Law and justice (e.g., judicial system) 11 Rural development 27 Regulatory framework 12 Financial markets 28 Energy (e.g., electricity production, gas prices) 13 Urban development 29 Natural resource management (e.g., oil, gas, mining) 14 Environmental sustainability 30 Disaster management 15 Equality of opportunity (i.e., equity) 31 Information and communications technology 16 Health A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in the UAE? (Choose no more than THREE) 1 Water and sanitation 16 Anti corruption 2 Equality of opportunity (i.e., equity) 17 Private sector development 3 Economic growth and diversification of income 18 Foreign direct investment 4 Climate change (e.g., mitigation, adaptation) 19 Quality of education 5 Global/regional integration 20 Energy efficiency (e.g., energy savings, building insulation) Public sector governance/reform (i.e., government 6 Gender equity 21 effectiveness, public financial management, public expenditure, fiscal system reform) 7 Rural development 22 Natural resource management (e.g., oil, gas, mining) 8 Urban development 23 Environmental sustainability 9 Regulatory framework 24 Disaster management Social protection (e.g., pensions, targeted 10 25 Health social assistance) 11 Law and justice (e.g., judicial system) 26 Agriculture and fisheries development 12 Transport (e.g., roads, bridges, transportation) 27 Job creation/employment 13 Crime and violence 28 Financial markets 14 Energy (e.g., electricity production, gas prices) 29 Trade and exports 15 Information and communications technology 30 Food security 171 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION A: GENERAL ISSUES A4. The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in the UAE? (Choose no more than TWO) 1 Better employment opportunities for young people 2 Better employment opportunities for women 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor expats who live in urban areas 10 Consistent and more diversified economic growth 11 More reliable social safety net 12 Greater equity of fiscal policy 13 Better quality education and training that better ensure job opportunity 14 Better quality public services 15 Better energy efficiency 16 Other (please specify):_____________________________________ PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 172 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in the UAE? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in the UAE. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help the UAE solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank Group can have the most impact on development results in the UAE, in which sectoral areas do you believe the World Bank Group should focus most of its technical assistance and advisory services in the UAE? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 17 Equality of opportunity (i.e., equity) assistance) 2 Crime and violence 18 Private sector development 3 Transport (e.g., roads, bridges, transportation) 19 Water and sanitation 4 Agriculture and fisheries development 20 Food security 5 Global/regional integration 21 Climate change (e.g., mitigation, adaptation) 6 Gender equity 22 Poverty reduction Public sector governance/reform (i.e., government 7 effectiveness, public financial management, public 23 Trade and exports expenditure, fiscal system reform) 8 Health 24 Economic growth and diversification of income 9 Rural development 25 Law and justice (e.g., judicial system) 10 Foreign direct investment 26 Regulatory framework Energy efficiency (e.g., energy savings, building 11 Quality of education 27 insulation) 12 Energy (e.g., electricity production, gas prices) 28 Natural resource management (e.g., oil, gas, mining) 13 Job creation/employment 29 Anti corruption 14 Financial markets 30 Information and communications technology 15 Urban development 31 Disaster management 16 Environmental sustainability 173 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in the UAE? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Convening/facilitating   2 Data   3 Policy advice, studies, analyses   4 Capacity development   5 Advisory services and technical assistance   6 Development partners coordination   Linkage to non-Bank expertise (i.e., South-South 7   knowledge sharing) 8 Implementation support   9 Other (please specify): ________________________   How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in the UAE? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not effective Very Don't at all effective know Policy design (for clarity and better incentives to B6 1 2 3 4 5 6 7 8 9 10  achieve socio-economic goals) B7 Implementation support 1 2 3 4 5 6 7 8 9 10  When thinking about how to improve capacity building in the UAE to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not important Very Don't at all important know Policy design (for clarity and better incentives to B8 1 2 3 4 5 6 7 8 9 10  achieve socio-economic goals) B9 Implementation support 1 2 3 4 5 6 7 8 9 10  174 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B10. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in the UAE? (Choose no more than TWO) 1 Staff too inaccessible 2 Not exploring alternative policy options 3 Not collaborating enough with stakeholders outside the Government 4 Its advice and strategies do not lend themselves to practical problem solving 5 Not enough public disclosure of its work 6 Arrogant in its approach 7 Not client focused 8 The credibility of its knowledge/data World Bank Group’s processes too complex and slow (e.g., too bureaucratic in its operational policies and 9 procedures) 10 Not willing to honestly criticize policies and reform efforts in the country 11 Too influenced by developed countries 12 Imposing technocratic solutions without regard to political and cultural realities 13 Not aligned with work of other development partners 14 Not aligned with country priorities 15 Not adequately sensitive to political/social realities in the UAE 16 Insufficient experience of visiting staff 17 Other (please specify): __________________________________________________ 18 Don’t know B11. Which World Bank Group’s instruments do you believe are the MOST effective in supporting reform efforts in the UAE? (Choose no more than TWO) 1 Knowledge products/services (analytical work, studies, surveys, etc.) 2 Investment lending (financing specific private sector projects) 3 Technical assistance (advice, best practice, international experience, etc.) 4 Capacity development 5 Other (please specify): __________________________________________________ 6 Don’t know B12. To what extent do you believe that the World Bank Group’s work and support help the poorest in the UAE? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know 175 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B13. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Academia/think tanks/research institutes 6 Parliament 2 Aid community 7 NGOs/Community Based Organizations (CBOs) 3 Media 8 Youth/university groups 4 Local/Regional Government 9 Other (please specify): _____________________ 5 Private sector 10 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in the UAE? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B14 1 2 3 4 5 6 7 8 9 10  relevant role in development in the UAE The World Bank Group’s work is aligned with what I B15 1 2 3 4 5 6 7 8 9 10  consider the development priorities for the UAE The World Bank Group supports activities and B16 1 2 3 4 5 6 7 8 9 10  strategies that are realistic for the UAE The World Bank Group treats clients and B17 1 2 3 4 5 6 7 8 9 10  stakeholders in the UAE with respect To what extent is the World Bank Group an effective development partner in the UAE, in terms of each of the following? To no To a very Don't degree at significant know all degree B18 Responsiveness 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B19 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B20 1 2 3 4 5 6 7 8 9 10  circumstances) B21 Being inclusive 1 2 3 4 5 6 7 8 9 10  B22 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B23 Staff accessibility 1 2 3 4 5 6 7 8 9 10  B24 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Ease of access to the people at the World Bank B25 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10  work B26 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B27 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  B28 Collaboration with other development partners 1 2 3 4 5 6 7 8 9 10  B29 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B30 1 2 3 4 5 6 7 8 9 10  the ground B31 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  176 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B32. To be a more effective development partner in the UAE, do you believe that the World Bank Group should have… ? (Select only ONE response) The current level of local More local presence Less local presence Don't know presence is adequate B33. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank Group does not do adequate follow through/follow-up 2 Poor development partner coordination 3 The World Bank Group is not sensitive enough to political/social realities on the ground 4 Lack of/inadequate levels of capacity in Government 5 There is not an adequate level of citizen/civil society participation 6 The World Bank Group works too slowly 7 The Government works inefficiently 8 Political pressures and obstacles 9 Reforms are not well thought out in light of country challenges 10 Other (please specify): ________________________________________ 177 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in the UAE? Not important Very Don't at all important know 1 Anti corruption 1 2 3 4 5 6 7 8 9 10  2 Information and communications technology 1 2 3 4 5 6 7 8 9 10  3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  4 Energy (e.g., electricity production, gas prices) 1 2 3 4 5 6 7 8 9 10  5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10  6 Urban development 1 2 3 4 5 6 7 8 9 10  7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  8 Regulatory framework 1 2 3 4 5 6 7 8 9 10  Energy efficiency (e.g., energy savings, building 9 1 2 3 4 5 6 7 8 9 10  insulation) 10 Poverty reduction 1 2 3 4 5 6 7 8 9 10  11 Gender equity 1 2 3 4 5 6 7 8 9 10  12 Private sector development 1 2 3 4 5 6 7 8 9 10  13 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  14 Water and sanitation 1 2 3 4 5 6 7 8 9 10  15 Trade and exports 1 2 3 4 5 6 7 8 9 10  16 Economic growth and diversification of income 1 2 3 4 5 6 7 8 9 10  17 Disaster management 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 18 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 19 Job creation/employment 1 2 3 4 5 6 7 8 9 10  20 Financial markets 1 2 3 4 5 6 7 8 9 10  21 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  22 Health 1 2 3 4 5 6 7 8 9 10  23 Rural development 1 2 3 4 5 6 7 8 9 10  24 Global/regional integration 1 2 3 4 5 6 7 8 9 10  25 Food security 1 2 3 4 5 6 7 8 9 10  26 Quality of education 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 27 1 2 3 4 5 6 7 8 9 10  assistance) 28 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  29 Agriculture and fisheries development 1 2 3 4 5 6 7 8 9 10  30 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10  178 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in the UAE? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know�) Not effective Very Don't at all effective know 1 Energy (e.g., electricity production, gas prices) 1 2 3 4 5 6 7 8 9 10  Energy efficiency (e.g., energy savings, building 2 1 2 3 4 5 6 7 8 9 10  insulation) 3 Information and communications technology 1 2 3 4 5 6 7 8 9 10  4 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  5 Economic growth and diversification of income 1 2 3 4 5 6 7 8 9 10  6 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  7 Regulatory framework 1 2 3 4 5 6 7 8 9 10  8 Private sector development 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 9 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 10 Job creation/employment 1 2 3 4 5 6 7 8 9 10  11 Health 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 12 1 2 3 4 5 6 7 8 9 10  assistance) 13 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  14 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10  15 Global/regional integration 1 2 3 4 5 6 7 8 9 10  16 Quality of education 1 2 3 4 5 6 7 8 9 10  179 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. Where are the World Bank Group’s decisions made primarily that support the program in the UAE? (Select only ONE response) 1 At the Headquarters (in Washington D.C.) 2 In the country 3 Don’t know C4. To what extent does the World Bank Group’s work help to achieve development results in the UAE? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statement about the World Bank Group in the UAE? Strongly Strongly Don't disagree agree know The World Bank Group meets the UAE’s C5 needs for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10  analysis, data, technical assistance) C6. To what extent do you believe that the UAE received value for money from the World Bank Group’s reimbursable advisory services (RAS)? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree C7. To what extent do you believe the World Bank Group measures and corrects its work in real time in the UAE? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 180 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In the UAE, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no To a very Don't degree at significant know all degree D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation Are relevant to the UAE’s social and D4 1 2 3 4 5 6 7 8 9 10  economic development priorities D5 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D6 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on global D7 1 2 3 4 5 6 7 8 9 10  good practices D8 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D9 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to the UAE’s specific D10 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D11. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D12. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 181 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent does each of the following aspects of the World Bank Group’s technical assistance/ advisory work contribute to solving the UAE’s development challenges? To no To a very Don't degree at significant know all degree Conceptualization (understanding and framing the E1 1 2 3 4 5 6 7 8 9 10  problem) E2 Design (appraising and planning the solutions) 1 2 3 4 5 6 7 8 9 10  Implementation support (help with executing, E3 carrying out, monitoring and making appropriate 1 2 3 4 5 6 7 8 9 10  adjustments) E4 Evaluation (assessing the impact and results) 1 2 3 4 5 6 7 8 9 10  To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group effectively monitors and E5 1 2 3 4 5 6 7 8 9 10  evaluates the activities it supports The World Bank Group’s approvals and reviews E6 1 2 3 4 5 6 7 8 9 10  are done in a timely fashion The World Bank Group’s “Safeguard Policy� E7 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group takes decisions quickly in E8 1 2 3 4 5 6 7 8 9 10  the UAE Working with the World Bank Group increases the E9 1 2 3 4 5 6 7 8 9 10  UAE’s institutional capacity Where country systems (e.g., procurement, E10 financial management, etc.) are adequate, the 1 2 3 4 5 6 7 8 9 10  World Bank Group makes appropriate use of them The World Bank Group provides effective support E11 1 2 3 4 5 6 7 8 9 10  to development projects implementation E12. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in the UAE? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree E13. Which of the following best describes the way the World Bank Group operates in the UAE? (Select only ONE response) 1 The World Bank Group takes too much risk in the UAE 2 The World Bank Group does not take enough risk in the UAE 3 The World Bank Group’s approach to risk is appropriate 4 Don’t know E14. Which of the following best describes the WBG’s support in the UAE? (Select ONE response) The World Bank Group is sufficiently selective and focuses on the most important development challenges in the 1 UAE 2 The World Bank Group is not sufficiently selective in the UAE, and it is involved in too many areas of development 3 Don’t know 182 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN THE UAE F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in the UAE? (Choose no more than TWO) 1 Provide more adequate data/knowledge/statistics/figures on the UAE’s economy 2 Ensure greater selectivity in its work 3 Offer more innovative financial products through IFC 4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 5 Reach out more to groups outside of Government 6 Work faster 7 Improve the quality of its visiting experts as related to the UAE’s specific challenges 8 Offer more innovative knowledge services 9 Collaborate more effectively with Government clients (e.g., national, state, local) 10 Increase the level of capacity development in the country 11 Reduce the complexity of obtaining World Bank Group financing from IFC 12 Increase availability reimbursable advisory services (RAS) 13 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in the UAE, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in the UAE? (Select only ONE response) 1 Financial services to the private sector through IFC 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for the UAE 6 Don’t know F3. When thinking about how the World Bank Group can add the most value in the UAE, how important is each of the following activities? Not important Very Don't at all important know 1 Policy advice 1 2 3 4 5 6 7 8 9 10  2 Implementation assistance 1 2 3 4 5 6 7 8 9 10  3 Improving government effectiveness 1 2 3 4 5 6 7 8 9 10  4 Improving service delivery 1 2 3 4 5 6 7 8 9 10  5 Convening across government institutions 1 2 3 4 5 6 7 8 9 10  Convening between the government and groups 6 outside of government (e.g., private sector, NGOs, 1 2 3 4 5 6 7 8 9 10  academia, media) 7 Stakeholder consultations 1 2 3 4 5 6 7 8 9 10  183 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in the UAE? (Choose no more than TWO) 1 Periodicals 6 International television 2 International newspapers 7 Local newspapers 3 Local radio 8 Internet 4 International radio 9 Social media (blogs, Facebook, Twitter, YouTube, Flickr) 5 Local television 10 Other (please specify): ___________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Direct contact with World Bank Group (i.e., 1 5 World Bank Group’s website face to face meetings/discussions) 2 e-Newsletters 6 Social media (blogs, Facebook, Twitter, YouTube, Flickr) World Bank Group’s seminars/workshops 3 7 Mobile phones /conferences World Bank Group’s publications and other 4 8 Other (please specify): ___________________ written materials Are you aware of the World Bank Group’s Access to Information Policy under which the G3 Yes No Bank will now disclose any information in its possession that is not on a list of exceptions? Have you requested information from the World Bank Group on its activities in the past G4 Yes No year? (If YES please go to Question G5; if NO please go to G6) G5 Were you able to obtain this information? Yes No G6 Do you have access to the Internet? Yes No G7 Do you use/have you used the World Bank Group website? Yes No G8. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/WiFi 2 Dial-up Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to G9 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s G10 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., G11 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution When I need information from the World Bank Group I G12 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10  them, etc.) The World Bank Group is responsive to my information G13 1 2 3 4 5 6 7 8 9 10  requests and inquiries 184 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of Minister 9 Financial Sector/Private Bank 2 Parliament 10 NGO/Community Based Organization Employee of a Ministry, Ministerial Department 3 11 Media (press, radio, TV, web, etc.) or Implementation Agency Project Management Unit (PMU) overseeing Independent Government Institution (i.e., implementation of activity/ 4 12 Regulatory Agency, Central Bank/oversight Consultant working on World Bank Group institution) supported activity 5 Local/Regional Government Office or Staff 13 Chambers of Commerce 6 Bilateral/Multilateral Agency 14 Academia/Research Institute/Think Tank 7 Private Sector Organization 15 Judiciary Branch 8 Private Foundation 16 Other (please specify): _____________________ H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate Change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Which one of the following best describes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? (Select only ONE response) 1 I currently collaborate with the World Bank Group 2 I have previously collaborated with the World Bank Group 3 Both of the above (I currently collaborate and previously have collaborated with the World Bank Group) 4 I have never collaborated with the World Bank Group 185 World Bank Group Country Opinion Survey 2015: Gulf Cooperation Council (GCC) Countries SECTION H: BACKGROUND INFORMATION H4. Which of the following agencies of the World Bank Group do you primarily engage with in the UAE? (Select only ONE response) 1 The World Bank (IBRD/IDA) 2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ H5. Which of the following describes most of your exposure to the World Bank Group in the UAE? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H6. What’s your gender? 1 Female 2 Male Thank you for completing the survey! 186