World Bank Group Country Opinion Survey 2018: Cambodia FY 2018 Cambodia Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 September 2018 World Bank Group Country Opinion Survey 2018: Cambodia Acknowledgements The Cambodia Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG), led by Sharon Felzer (Senior Communications Officer, Head of PORG). Svetlana Markova, Jessica Cameron, and Antonina Redko oversaw design, reporting, and analysis. Calita Woods, Dania Mendoza, and Noreen Wambui provided data support. PORG acknowledges the significant contribution from the Cambodia country team and the independent fielding agency Nuppun Institute for Economic Research. In particular, PORG is grateful for the support from Saroeun Bou (Communications Officer) who coordinated the survey related activities from Phnom Penh, Cambodia. 1 World Bank Group Country Opinion Survey 2018: Cambodia Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing Cambodia .................................................8 V. Overall Attitudes toward the World Bank Group .......................12 VI. Sectoral Effectiveness................................................................18 VII. How the World Bank Group Operates .......................................22 VIII. World Bank Group’s Knowledge and Instruments .....................27 IX. The Future Role of the World Bank Group in Cambodia ............31 X. Communication and Outreach ..................................................36 XI. Appendices ................................................................................41 CAMBODIA 2 World Bank Group Country Opinion Survey 2018: Cambodia I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Cambodia perceive the WBG. The survey explored: ▪ General Issues Facing Cambodia ▪ Overall Attitudes toward the World Bank Group ▪ World Bank Group’s Effectiveness and Results ▪ The World Bank Group’s Knowledge Work and Activities ▪ Working with the World Bank Group ▪ The Future Role of the World Bank Group in Cambodia ▪ Communication and Information Sharing ▪ Background Information II. Methodology From March to May 2018, 397 stakeholders of the WBG in Cambodia were invited to provide their opinions on the WBG’s work in the country by participating in a Country Opinion Survey. Participants were drawn from the Office of the President, Prime Minister; office of a Minister; office of a Parliamentarian; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/ contractors working on WBG-supported projects/programs; local governments; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/ private banks; NGOs and community-based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 139 stakeholders participated in the survey (35% response rate). Respondents either received the questionnaires via courier or completed the questionnaires with a representative from the local fielding agency. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’15 (response rate was 40%, N=156). Data were weighted to reach the same stakeholder composition in both years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY’15 COS report and the non- weighted data presented in appendices A, B, C, and E. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix D (page 87). 3 World Bank Group Country Opinion Survey 2018: Cambodia III. Demographics of the Sample Current Position ▪ For further analyses, employees of ministries/ministerial departments/implementation agencies, respondents from PMUs, and consultants working on WBG projects were combined; respondents from the financial sector/private banks were combined with those from private sector organizations; respondents from NGOs/community-based organizations and faith-based group were combined in the “CSO” category; and the small number of respondents from the office of a minister, the office of a parliamentarian, and local government were included in the “Other” category. There were no respondents from the Office of the President/Prime Minister, private foundations, independent government institutions, trade unions, youth groups, and judiciary branch. 4 World Bank Group Country Opinion Survey 2018: Cambodia III. Demographics of the Sample (continued) Area of Primary Specialization 5 World Bank Group Country Opinion Survey 2018: Cambodia III. Demographics of the Sample (continued) Geographic Locations ▪ Majority of respondents indicated that they were located in Phnom Penh. Because of the small number of respondents from other areas (Other urban areas and Rural areas), statistical comparisons across geographic locations were not conducted. Exposure to Agencies within the World Bank Group 6 World Bank Group Country Opinion Survey 2018: Cambodia III. Demographics of the Sample (continued) Familiarity with the World Bank Group ▪ Year comparison: Respondents in this year’s Country Survey and the FY’15 Country Survey had statistically similar levels of familiarity with the WBG (weighted mean in FY’18 = 5.7; weighted mean in FY’15 = 5.4)1. ▪ Respondents’ levels of familiarity with the WBG were significantly, moderately correlated with their ratings of the WBG’s overall effectiveness in Cambodia, their ratings of the extent to which the WBG plays a relevant role in development in Cambodia, and the extent to which the WBG contributes to the country’s development results. 1 Please refer to Appendix D (page 87) for more details on weighting. The means in the chart were calculated based on un-weighted data. 7 World Bank Group Country Opinion Survey 2018: Cambodia IV. General Issues Facing Cambodia Headed in the Right Direction2 ▪ Stakeholder groups: While majority of respondents across most of stakeholder groups indicated that Cambodia is headed in the right direction, respondents from CSOs were significantly less positive about the prospect of Cambodia. 2 Percentages presented in the chart were calculated based on weighted data. 8 World Bank Group Country Opinion Survey 2018: Cambodia IV. General Issues Facing Cambodia (continued) Development Priority ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the most important development priorities in Cambodia were “education” (47%), “public sector governance/reform” (45%), and “anti-corruption” (31%). ▪ Specialization: Respondents who identified their primary specialization of work as “education” (15% of the sample) were significantly more likely to indicate that “education” was the most important development priority in Cambodia, compared to the rest of respondents in other areas of work (education specialists = 67%; others = 33%). * When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question H2 in Appendix F), analyses are done to see these respondents’ views about the development priorities in a country. 9 World Bank Group Country Opinion Survey 2018: Cambodia IV. General Issues Facing Cambodia (continued) What Would Contribute Most to Reducing Poverty ▪ Year comparison: In the previous FY’15 Country Survey, respondents indicated that the greatest contributors to poverty reduction in Cambodia were “education” (38%), “public sector governance/reform” (35%), and “job creation/employment” (26%). ▪ Specialization: Respondents who identified their primary specialization of work as “education” were significantly more likely to indicate that “education” was the greatest contributor to poverty reduction, compared to respondents from other areas (education specialists = 67%; others = 25%). * When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question H2 in Appendix F), analyses are done to see these respondents’ views about the areas of development that would contribute most to reducing poverty. 10 World Bank Group Country Opinion Survey 2018: Cambodia IV. General Issues Facing Cambodia (continued) Factors Contributing to “Shared Prosperity” ▪ Year comparison: In the previous FY’15 Country Survey, respondents indicated that shared prosperity in Cambodia can be best achieved through “education and training that better ensure job opportunity” (44%) and “sustainable economic growth” (30%). 11 World Bank Group Country Opinion Survey 2018: Cambodia V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts ▪ Year comparison: Respondents in the previous FY’15 Country Survey most often attributed failed or slow WBG assisted reform efforts to that “the World Bank Group is not sensitive enough to political/social realities on the ground” (46%), “there is not an adequate level of citizen/civil society participation” (32%), and “political pressures and obstacles” (28%). 12 World Bank Group Country Opinion Survey 2018: Cambodia V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness3 (Indicator Question) Achieving Development Results (Indicator Question) 3 Means presented in the charts on this page were calculated based on weighted data. 13 World Bank Group Country Opinion Survey 2018: Cambodia V. Overall Attitudes toward the World Bank Group (continued) WBG Staff Preparedness4 The World Bank and the IFC Working Together ▪ Only those stakeholders who responded “Yes” to the question “Do your projects involve both the World Bank and the IFC?” provided their views on the working relationship between the World Bank and the IFC. 4 Means presented in the chart were calculated based on weighted data. 14 World Bank Group Country Opinion Survey 2018: Cambodia V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups ▪ Stakeholder groups: Employees of ministries/PMUs/consultants on WBG projects had the highest mean ratings for the aggregated responses to the twenty-six COS indicator questions, whereas respondents from CSOs, bilateral/multilateral agencies, and academia had the lowest mean ratings. Responses for individual indicator questions by stakeholder groups can be found in Appendix B (see page 58). ▪ Collaboration: Respondents who collaborate with the WBG had significantly higher mean ratings for the aggregated responses to the twenty-six COS indicator questions (mean rating = 6.9) compared to respondents who do not collaborate with the WBG (mean rating = 6.1). Responses for individual indicator questions by exposure to the WBG can be found in Appendix E (page 94). 15 World Bank Group Country Opinion Survey 2018: Cambodia V. Overall Attitudes toward the World Bank Group (continued) Greatest Value ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the WBG’s greatest values to Cambodia were its “capacity development” (45%), “financial resources” (44%), and “policy advice, studies, analyses” (31%). 16 World Bank Group Country Opinion Survey 2018: Cambodia V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the WBG’s greatest weakness in its work in Cambodia were “not collaborating enough with stakeholders outside the Government” (22%), “not enough public disclosure of its work” (21%), and “World Bank Group’s processes too complex” (21%). 17 World Bank Group Country Opinion Survey 2018: Cambodia VI. Sectoral Effectiveness Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison5 5 Means presented in this chart were calculated based on weighted data. See Appendix D for details. 18 World Bank Group Country Opinion Survey 2018: Cambodia VI. Sectoral Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration6 6 Note in the Appendix on the sectoral effectiveness (Appendix A, page 42) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 19 World Bank Group Country Opinion Survey 2018: Cambodia VI. Sectoral Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Cambodia, bivariate correlational analyses were conducted using respondents’ ratings of the twenty-five specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank Group’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the WBG’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the WBG’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results. ▪ Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the WBG’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s overall effectiveness in Cambodia. The areas determined to be key drivers from these analyses were: ➢ The WBG’s effectiveness at disaster risk management; and ➢ The WBG’s effectiveness at skills development. ▪ Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Cambodia, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The area determined to be key driver from these analyses was: ➢ The WBG’s effectiveness at climate change; ➢ The WBG’s effectiveness at poverty reduction; and ➢ The WBG’s effectiveness at anti-corruption. 20 World Bank Group Country Opinion Survey 2018: Cambodia VI. Sectoral Effectiveness (continued) Helping the Poorest 21 World Bank Group Country Opinion Survey 2018: Cambodia VII. How the World Bank Group Operates The World Bank Group’s Work in Cambodia: Year Comparison7 The World Bank Group’s Work in Cambodia: Collaboration 7 Means in the chart were calculated based on weighted data. 22 World Bank Group Country Opinion Survey 2018: Cambodia VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison8 8 Means in the chart were calculated based on weighted data. 23 World Bank Group Country Opinion Survey 2018: Cambodia VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration 24 World Bank Group Country Opinion Survey 2018: Cambodia VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison9 9 Means in the chart were calculated based on weighted data. 25 World Bank Group Country Opinion Survey 2018: Cambodia VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration 26 World Bank Group Country Opinion Survey 2018: Cambodia VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities10 ▪ Stakeholder groups: This year, respondents from the media, employees of ministries/ PMUs/consultants on WBG projects, and respondents from bilateral/multilateral agencies indicated the most frequent usage of the WBG’s knowledge work and activities (“weekly/monthly”) compared to respondents from other stakeholder groups. 10 Percentages in the chart were calculated based on weighted data. 27 World Bank Group Country Opinion Survey 2018: Cambodia VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Cambodia’s Knowledge Needs11 (Indicator Question) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) 11 Means in the charts on this page were calculated based on weighted data. 28 World Bank Group Country Opinion Survey 2018: Cambodia VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities12 12 Means in the chart were calculated based on weighted data. 29 World Bank Group Country Opinion Survey 2018: Cambodia VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Cambodia’s Needs for Financial Instruments13 (Indicator Question) Effectiveness of WBG’s Instruments 13 Means in the chart were calculated based on weighted data. 30 World Bank Group Country Opinion Survey 2018: Cambodia IX. The Future Role of the World Bank Group in Cambodia Making the World Bank Group of Greater Value ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the World Bank Group should “collaborate more effectively with Government clients” (38%) to make itself of greater value in Cambodia. 31 World Bank Group Country Opinion Survey 2018: Cambodia IX. The Future Role of the WBG in Cambodia (continued) The World Bank Group Should Collaborate More with … ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the World Bank Group should work more with “NGOs/Community-based organizations” (39%), “local government” (38%), and “beneficiaries” (27%) to ensure better development results in Cambodia. 32 World Bank Group Country Opinion Survey 2018: Cambodia IX. The Future Role of the WBG in Cambodia (continued) Where the World Bank Group Should Focus its Resources ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the WBG should focus most of its resources on “public sector governance/reform” (35%), “education” (34%), and “agricultural development” (28%). ▪ Specialization: Respondents who identified their primary specialization of work as “education” were significantly more likely to indicate that the WBG should focus most of its resources on “education”, compared to respondents from other areas (education specialists = 68%; others = 29%). * When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question H2 in Appendix F), analyses are done to see these respondents’ views about which areas the World Bank Group should focus most of its resources on. 33 World Bank Group Country Opinion Survey 2018: Cambodia IX. The Future Role of the WBG in Cambodia (continued) Future Combination of the WBG Services14 ▪ Year comparison: This year’s respondents were significantly more likely to believe that the WBG should offer more of “financial services” in Cambodia and significantly less likely to identify “knowledge products” compared to respondents in the FY’15 Country Survey. This year’s respondents also were significantly less likely to believe that the combination of WBG services is appropriate for Cambodia compared to FY’15 Country Survey respondents. 14 Percentages presented in this chart were calculated based on weighted data. 34 World Bank Group Country Opinion Survey 2018: Cambodia IX. The Future Role of the WBG in Cambodia (continued) WBG Playing a Leading Role 35 World Bank Group Country Opinion Survey 2018: Cambodia X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 58) for all responses by stakeholder groups. General Information Sources ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that they got most of their information about economic and social development issues in Cambodia from “the Internet” (35%) and “local television” (31%). 36 World Bank Group Country Opinion Survey 2018: Cambodia X. Communication and Outreach (continued) Preferred Information Sources ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that they would prefer to receive information from the WBG through its “website” (41%) and “seminars/workshops/conferences” (40%). 37 World Bank Group Country Opinion Survey 2018: Cambodia X. Communication and Outreach (continued) Access to Information15 Access to the Internet ▪ 79 percent of respondents in this year’s Country Survey indicated that they had reliable access to the Internet. 15 Percentages presented in the charts on this page were calculated based on weighted data. 38 World Bank Group Country Opinion Survey 2018: Cambodia X. Communication and Outreach (continued) The WBG Website Usage16 Use of the WBG’s Social Media Channels 16 Percentages presented in the charts on this page were calculated based on weighted data. 39 World Bank Group Country Opinion Survey 2018: Cambodia X. Communication and Outreach (continued) Frequency Visiting WBG Websites and Social Media 40 World Bank Group Country Opinion Survey 2018: Cambodia XI. Appendices A. Responses to All Questions across All Respondents...................... 42 B. Responses to All Questions by Stakeholder Groups ...................... 58 C. Responses to Selected Questions by Level of Collaboration with the World Bank Group ........................................................................ 80 D. Responses to Selected Questions by Year..................................... 87 E. Indicator Questions as a Function of Exposure to the WBG .......... 94 F. WBG Country Opinion Survey FY’18 – Cambodia Questionnaire . 95 CAMBODIA 41 World Bank Group Country Opinion Survey 2018: Cambodia Appendix A: Responses to All Questions across All Respondents (N=139) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Cambodia Percentage of Respondents 1. In general would you say that Cambodia is headed in ... ? (N=127) The right direction 59.1% The wrong direction 11.0% Not sure 29.9% 2. Listed below are a number of development priorities in Cambodia. Please identify which of the following you consider the most important development Percentage of Respondents priorities in Cambodia. (Choose no more than THREE) (Responses Combined; N=128) Education 39.1% Public sector governance/reform (i.e., government effectiveness, public financial 35.2% management, public expenditure, fiscal system reform) Judiciary reform 32.0% Anti corruption 22.7% Agriculture modernization and rural development 17.2% Poverty reduction 15.6% Social protection (e.g., pensions, targeted social assistance) 14.8% Skills development 13.3% Transport (e.g., roads, bridges, transportation) 12.5% Natural resource management 11.7% Urban development 10.9% Private sector development 10.9% Macroeconomic stability and growth 10.2% Health 9.4% Job creation/employment 8.6% Energy 7.0% Water and sanitation 5.5% Equality of opportunity (i.e., social inclusion) 3.9% Gender equity 3.1% Information and communications technology 3.1% Food security 2.3% Climate change (e.g., mitigation, adaptation) 2.3% Financial market development 1.6% Trade facilitation 1.6% Pollution 0.8% Crime and violence 0.0% Disaster risk management 0.0% 42 World Bank Group Country Opinion Survey 2018: Cambodia A. General Issues Facing Cambodia (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Cambodia? (Choose no more than Percentage of Respondents THREE) (Responses Combined; N=130) Skills development 31.5% Education 30.8% Job creation/employment 29.2% Agriculture modernization and rural development 28.5% Anti corruption 26.2% Public sector governance/reform (i.e., government effectiveness, public financial 23.8% management, public expenditure, fiscal system reform) Private sector development 16.9% Macroeconomic stability and growth 15.4% Natural resource management 14.6% Social protection (e.g., pensions, targeted social assistance) 12.3% Judiciary reform 11.5% Trade facilitation 10.8% Transport (e.g., roads, bridges, transportation) 10.0% Health 10.0% Equality of opportunity (i.e., social inclusion) 6.2% Water and sanitation 5.4% Disaster risk management 2.3% Energy 2.3% Climate change (e.g., mitigation, adaptation) 1.5% Information and communications technology 1.5% Food security 1.5% Crime and violence 0.8% Financial market development 0.8% Gender equity 0.8% Urban development 0.0% Pollution 0.0% 43 World Bank Group Country Opinion Survey 2018: Cambodia A. General Issues Facing Cambodia (continued) 4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Percentage of Respondents Cambodia? (Choose no more than TWO) (Responses Combined; N=128) Better opportunity for the poor who live in rural areas 35.2% Education and training that better ensure job opportunity 32.8% Consistent economic growth 21.9% Greater voice and participation for citizens to help ensure greater accountability 21.1% Better employment opportunities for young people 15.6% Better entrepreneurial opportunities (i.e., to start small and medium sized 14.1% businesses) Better quality public services 13.3% Greater access to health and nutrition for citizens 12.5% More reliable social safety net 11.7% A growing middle class 9.4% Better employment opportunities for women 3.9% Greater access to micro-finance for the poor 3.1% Better opportunity for the poor who live in urban areas 2.3% Other 0.0% B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in Cambodia? 132 n/a 5.67 2.26 (1-Not familiar at all, 10-Extremely familiar) Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s effectiveness 119 15 6.54 2.02 in Cambodia. (1-Not effective at all, 10-Very effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Cambodia solve its most complicated 110 24 6.54 1.84 development challenges? (1-To no degree at all, 10-To a very significant degree) 44 World Bank Group Country Opinion Survey 2018: Cambodia B. Overall Attitudes toward the World Bank Group (continued) 4. When thinking about how the World Bank Group can have the most impact on development results in Cambodia, in which sectors do you believe the World Bank Group should focus most of its resources (financial and Percentage of Respondents knowledge services) in Cambodia? (Choose no more than THREE) (Responses Combined; N=137) Public sector governance/reform (i.e., government effectiveness, public financial 38.7% management, public expenditure, fiscal system reform) Education 35.8% Job creation/employment 21.9% Agriculture modernization and rural development 21.9% Skills development 19.0% Private sector development 17.5% Poverty reduction 15.3% Anti corruption 15.3% Natural resource management 13.9% Water and sanitation 12.4% Judiciary reform 10.2% Transport (e.g., roads, bridges, transportation) 9.5% Social protection (e.g., pensions, targeted social assistance) 8.8% Health 8.8% Macroeconomic stability and growth 8.0% Energy 5.1% Disaster risk management 4.4% Trade facilitation 4.4% Urban development 3.6% Equality of opportunity (i.e., social inclusion) 3.6% Gender equity 2.9% Financial market development 2.9% Climate change (e.g., mitigation, adaptation) 2.2% Pollution 1.5% Food security 1.5% Information and communications technology 1.5% Crime and violence 0.0% 45 World Bank Group Country Opinion Survey 2018: Cambodia B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=114) activity do you believe is of greatest VALUE and which activity Greatest 2nd Greatest is of second greatest value in Cambodia? Value Value Combined Financial resources 23.2% 18.4% 41.6% Policy advice, studies, analyses 25.0% 13.2% 38.2% Capacity development related to World Bank Group supported 17.0% 13.2% 30.1% projects Bringing together different groups of stakeholders 12.5% 11.4% 23.9% Technical assistance 8.9% 9.6% 18.6% Data and statistics 3.6% 7.9% 11.5% Promoting knowledge sharing 3.6% 7.9% 11.5% Donor coordination 2.7% 8.8% 11.5% Implementation support 2.7% 4.4% 7.1% Mobilizing third party financial resources 0.9% 5.3% 6.2% Other 0.0% 0.0% 0.0% 6. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Cambodia? (Choose no more than TWO) (Responses Combined; N=130) Not willing to honestly criticize policies and reform efforts in the country 27.7% World Bank Group’s processes too complex and slow (e.g., too bureaucratic in its 23.8% operational policies and procedures) Not collaborating enough with civil society (including NGOs, CBOs, beneficiary 20.8% representatives) Too influenced by developed countries 15.4% Not enough public disclosure of its work 13.8% Not collaborating enough with private sector 13.1% Arrogant in its approach 11.5% Don’t know 11.5% Not adequately sensitive to political/social realities in Cambodia 7.7% Not aligned with country priorities 6.9% The credibility of its knowledge/data 3.8% Staff too inaccessible 3.8% Not sufficiently focused on results 3.8% Its advice and strategies do not lend themselves to practical problem solving 3.8% Not aligned with other donors’ work 3.1% Not client focused 2.3% Not exploring alternative policy options 2.3% Other 2.3% Not in it for the long term 1.5% 7. To what extent do you believe that the World Bank Group’s work and support Percentage of Respondents help the poorest in Cambodia? (Select only ONE response) (N=137) To a fully sufficient degree 2.2% To a somewhat sufficient degree 27.7% To a somewhat insufficient degree 29.9% To a very insufficient degree 26.3% Don’t know 13.9% 46 World Bank Group Country Opinion Survey 2018: Cambodia B. Overall Attitudes toward the World Bank Group (continued) 8. How EFFECTIVE do you believe the following World Bank Group’s Effectiveness instruments are in supporting the Cambodia Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) N N/A Mean SD 1. Investment Project Financing (IPF) 66 56 6.76 1.91 2. Development Policy Financing (DPF) 63 58 6.57 1.71 3. Program-for-Results Financing (PforR) 45 70 6.56 1.60 4. Trust funds and grants 61 58 6.70 2.07 5. Guarantees 34 80 6.21 1.72 6. IFC Investment Services 43 75 6.58 1.58 7. IFC Advisory Services 40 76 6.50 1.59 9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more Percentage of Respondents in your country? (Choose no more than TWO) (Responses Combined; N=136) Beneficiaries 40.4% Private sector 33.1% Local government 33.1% NGOs/Community Based Organizations 24.3% Youth/university groups 18.4% Academia/think tanks/research institutes 17.6% Media 8.8% Donor community 5.9% Don’t know 3.7% Parliament 2.9% Foundations 1.5% Other 1.5% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Cambodia? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. Overall the World Bank Group currently plays a relevant role in 122 13 7.04 1.84 development in Cambodia* 11. The World Bank Group’s work is aligned with what I consider the 116 14 6.76 1.92 development priorities for Cambodia* 47 World Bank Group Country Opinion Survey 2018: Cambodia B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Degree Cambodia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 12. Responsiveness to needs* 112 18 6.31 1.69 13. Flexibility (in terms of the institution’s products and services)* 95 32 5.55 1.88 14. Flexibility (in terms of changing country circumstances)* 94 31 5.54 1.81 15. Being inclusive* 89 32 6.11 2.00 16. Openness (sharing data and other information)* 114 11 6.78 2.11 17. Collaboration with the Government* 112 13 7.42 1.70 18. The speed in which it gets things accomplished on the ground* 93 28 5.84 1.95 19. Helping to bring discipline/effective supervision to implementation of 91 29 6.56 1.80 investment projects* 20. Collaboration with civil society* 99 25 6.03 2.00 21. Staff accessibility* 101 22 6.24 2.23 22. Collaboration with other donors and development partners* 91 30 6.77 1.81 23. Collaboration with the private sector* 85 38 5.96 1.94 24. Straightforwardness and honesty* 96 28 6.77 2.02 25. Treating clients and stakeholders in Cambodia with respect* 94 30 6.93 1.83 26. Being a long-term partner* 103 25 7.59 1.84 27. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more Percentage of Respondents than TWO) (Responses Combined; N=131) Political pressures and obstacles 35.9% The World Bank Group is not sensitive enough to political/social realities on the 29.0% ground Reforms are not well thought out in light of country challenges 19.8% Lack of/inadequate levels of capacity in Government 18.3% There is not an adequate level of citizen/civil society participation 18.3% Poor coordination within the Government 17.6% Corruption 16.0% The World Bank Group does not provide the government with consistent support 10.7% throughout the reform effort There is an inadequate level of private sector participation and support 10.7% Poor donor coordination 6.1% Poor coordination within the World Bank Group 4.6% Other 0.8% 48 World Bank Group Country Opinion Survey 2018: Cambodia C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in Cambodia? (1-Not important at all, 10-Very important) N DK Mean SD 1. Urban development 111 14 7.11 1.98 2. Energy 108 17 7.66 1.81 3. Social protection (e.g., pensions, targeted social assistance) 107 15 7.39 1.85 4. Gender equity 112 13 7.10 1.89 5. Private sector development 113 11 7.71 1.48 6. Education 119 10 8.58 1.48 7. Public sector governance/reform (i.e., government effectiveness, public 118 9 8.27 1.60 financial management, public expenditure, fiscal system reform) 8. Poverty reduction 125 3 8.30 1.77 9. Food security 112 11 7.26 1.96 10. Water and sanitation 114 9 7.56 1.88 11. Pollution 103 18 6.84 2.09 12. Job creation/employment 110 12 7.93 1.84 13. Health 117 9 8.07 1.84 14. Financial market development 104 18 7.38 1.96 15. Judiciary reform 104 21 7.74 2.41 16. Macroeconomic stability and growth 110 12 8.10 1.51 17. Transport (e.g., roads, bridges, transportation) 116 9 7.76 1.90 18. Agriculture modernization and rural development 117 7 7.73 2.09 19. Trade facilitation 105 15 7.38 1.86 20. Crime and violence 98 21 6.16 2.29 21. Natural resource management 112 11 7.43 2.13 22. Climate change (e.g., mitigation, adaptation) 114 9 7.08 2.07 23. Anti corruption 111 14 7.84 2.14 24. Disaster risk management 108 14 6.97 2.00 25. Equality of opportunity (i.e., social inclusion) 106 17 7.38 1.68 26. Skills development 111 12 8.05 1.80 27. Information and communications technology 110 13 7.23 2.15 49 World Bank Group Country Opinion Survey 2018: Cambodia C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the work Effectiveness it does in the following areas of development in Cambodia? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Urban development 58 69 5.84 1.99 2. Energy 65 64 6.45 1.89 3. Social protection (e.g., pensions, targeted social assistance) 64 60 6.00 1.90 4. Gender equity 69 54 6.30 1.87 5. Private sector development 73 52 6.07 1.89 6. Education 93 33 7.19 1.51 7. Public sector governance/reform (i.e., government effectiveness, public 90 38 6.66 1.80 financial management, public expenditure, fiscal system reform) 8. Poverty reduction 99 29 6.54 1.80 9. Food security 69 57 6.19 1.85 10. Water and sanitation 67 58 6.69 1.88 11. Pollution 47 78 5.47 2.02 12. Job creation/employment 65 58 5.92 2.03 13. Health 76 46 6.51 1.81 14. Financial market development 58 67 6.33 1.92 15. Macroeconomic stability and growth 68 58 5.72 2.54 16. Transport (e.g., roads, bridges, transportation) 70 55 7.11 1.50 17. Agriculture modernization and rural development 77 51 6.57 1.86 18. Trade facilitation 67 60 6.09 1.97 19. Natural resource management 54 70 5.83 1.87 20. Climate change (e.g., mitigation, adaptation) 51 69 5.29 2.20 21. Anti corruption 67 57 5.36 2.31 22. Disaster risk management 67 57 5.94 1.92 23. Equality of opportunity (i.e., social inclusion) 55 69 5.36 2.10 24. Skills development 62 62 5.82 2.00 25. Information and communications technology 51 74 6.08 1.76 Achieving Development Results* N DK Mean SD 3. To what extent does the World Bank Group’s work help to achieve development results in Cambodia? (1-To no degree at all, 10-To a very significant 106 27 6.26 1.56 degree) To what extent do you agree with the following statements about the World Bank Group in Cambodia? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 4. The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program-for-Results, etc.) meet the 96 38 6.65 1.87 needs of Cambodia * 5. The World Bank Group meets Cambodia’s needs for knowledge services 103 27 6.85 1.77 (e.g., research, analysis, data, technical assistance)* 50 World Bank Group Country Opinion Survey 2018: Cambodia D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=131) Weekly 5.3% Monthly 13.7% A few times a year 42.0% Rarely 33.6% Never 5.3% In Cambodia, to what extent do you believe that the World Bank Group’ s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 97 33 6.27 2.06 3. Include appropriate level of stakeholder involvement during preparation 101 27 6.33 1.96 4. Lead to practical solutions 104 27 6.12 2.00 5. Are accessible (well written and easy to understand) 110 18 6.72 1.98 6. Are source of relevant information on global good practices 107 20 7.04 1.72 7. Are relevant to country challenges 108 22 6.77 1.79 8. Are adequately disseminated 109 20 5.89 1.93 9. Are translated enough into local language 101 27 5.81 2.12 10. Are adaptable to Cambodia’s specific development challenges and country 101 25 6.00 1.77 circumstances* Overall Evaluations N DK Mean SD 11. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your 116 17 6.94 1.88 country?* (1-Not significant at all, 10-Very significant) 12. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?* (1-Very low technical quality, 10-Very high 112 20 6.93 1.55 technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 74 61 5.65 2.27 2. The World Bank Group effectively monitors and evaluates the projects and 92 41 6.95 1.89 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 82 51 6.17 2.08 4. The World Bank Group’s “Safeguard Policy” requirements are reasonable 67 64 6.63 1.76 5. The World Bank Group’s conditions on its lending are reasonable 77 56 6.64 1.78 6. The World Bank Group takes decisions quickly in Cambodia* 79 52 5.38 2.11 7. Working with the World Bank Group increases Cambodia’s institutional 106 28 6.96 1.79 capacity 8. Where country systems (e.g., procurement, financial management, etc.) are 74 58 6.58 2.11 adequate, the World Bank Group makes appropriate use of them* 9. The World Bank Group provides effective implementation support (i.e., 91 41 6.84 1.99 supervision of projects) 10. Help to bring discipline/effective supervision to implementation of 85 48 7.06 1.60 investment projects 51 World Bank Group Country Opinion Survey 2018: Cambodia F. The Future Role of the World Bank Group in Cambodia 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Cambodia? (Choose no more than TWO) (Responses Combined; N=134) Collaborate more effectively with Government clients (e.g., national, state, local) 29.1% Increase the level of capacity development in the country 23.1% Provide more adequate data/knowledge/statistics/figures on Cambodia’s 20.1% economy Reduce the complexity of obtaining World Bank Group financing 19.4% Work more with private sector 18.7% Improve the quality of its experts as related to Cambodia’s specific challenges 17.2% Work more with civil society and beneficiary representatives 13.4% Offer more innovative financial products 9.7% Offer more innovative knowledge services 9.0% Help to bring discipline/effective supervision to implementation of investment 8.2% projects Ensure greater selectivity in its work 7.5% Other 7.5% Work faster 6.7% Improve the competitiveness of its financing compared to markets (e.g., cost, 6.0% timeliness, other terms) 2. When considering the combination of services that the World Bank Group offers in Cambodia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer Percentage of Respondents more of in Cambodia? (Select only ONE response) (N=131) Financial services 32.1% Knowledge products 18.3% Convening services 1.5% None of the above 1.5% The combination is appropriate for Cambodia 34.4% Don’t know 12.2% 52 World Bank Group Country Opinion Survey 2018: Cambodia F. The Future Role of the World Bank Group in Cambodia (continued) 3A. Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Cambodia? (Choose Percentage of Respondents no more than THREE) (Responses Combined; N=122) Public financial management 58.2% Capacity of state institutions 41.0% Improving livelihoods 35.2% Social safety nets 22.1% Access to justice systems 21.3% Support domestic resource mobilization 19.7% Stimulating dialogue to promote peace and stability 18.0% Social cohesion 15.6% Jobs 15.6% Access to basic services 14.8% Crisis preparedness 9.8% Food security 8.2% Conflict resolution mechanisms 4.9% Reducing gender based violence 4.1% Security mechanisms 0.8% 3B. Which THREE areas below would benefit most from other donors in Percentage of Respondents Cambodia? (Choose no more than THREE) (Responses Combined; N=118) Improving livelihoods 36.4% Access to justice systems 26.3% Access to basic services 25.4% Reducing gender based violence 23.7% Social safety nets 23.7% Stimulating dialogue to promote peace and stability 21.2% Capacity of state institutions 20.3% Food security 19.5% Jobs 16.9% Public financial management 16.1% Social cohesion 15.3% Support domestic resource mobilization 15.3% Conflict resolution mechanisms 14.4% Crisis preparedness 10.2% Security mechanisms 3.4% 53 World Bank Group Country Opinion Survey 2018: Cambodia G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Cambodia? (Choose no more than TWO) (Responses Combined; N=135) Internet 56.3% Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 54.1% Local newspapers 25.2% Local television 15.6% Local radio 12.6% International radio 11.1% Periodicals 8.1% International newspapers 7.4% International television 2.2% Other 1.5% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=134) Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 40.3% World Bank Group’s publications and other written materials 35.1% World Bank Group’s website 35.1% World Bank Group’s seminars/workshops/conferences 33.6% e-Newsletters 25.4% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 18.7% Mobile phones 9.0% Other 0.0% 3. Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its Percentage of Respondents possession that is not on a list of exceptions? (N=119) Yes 26.1% No 73.9% Percentage of Respondents 4. Do you have reliable access to the Internet? (N=124) Yes 79.0% No 21.0% Percentage of Respondents 5. Do you use/have you used the World Bank Group website? (N=127) Yes 69.3% No 30.7% 6. Do you currently consult the World Bank Group social media sites (e.g., blogs, Percentage of Respondents Facebook, Twitter, YouTube, and Flickr)? (N=127) Yes 36.2% No 63.8% 54 World Bank Group Country Opinion Survey 2018: Cambodia G. Communication and Information Sharing (continued) 7. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=124) High speed/WiFi 71.8% Dial-up 28.2% 8. How frequently do you consult the World Bank Group’s website and/or social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) for Percentage of Respondents information/knowledge that you can use in your work? (N=135) Weekly 12.6% Monthly 17.0% A few times a year 36.3% Rarely 23.7% Never 10.4% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 9. I find the World Bank Group’s websites easy to navigate. 72 8 7.21 1.50 10. I find the information on the World Bank Group’s websites useful . 73 6 7.70 1.47 11. The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, 74 49 7.23 2.11 YouTube, Flickr) are valuable sources of information about the institution H. Background Information 1. Which of the following best describes your current position? (Select only ONE Percentage of Respondents response) (N=130) NGO/Community Based Organization 26.2% Employee of a Ministry, Ministerial Department or Implementation Agency 15.4% Private Sector Organization 13.1% Media 10.0% Bilateral/Multilateral Agency 8.5% Academia/Research Institute/Think Tank 7.7% Other 5.4% PMU overseeing implementation of project/Consultant/Contractor working on 3.8% World Bank Group supported project Financial Sector/Private Bank 3.8% Office of Minister 3.1% Local Government Office or Staff 1.5% Office of Parliamentarian 0.8% Faith-Based Group 0.8% Office of the President, Prime Minister 0.0% Private Foundation 0.0% Independent Government Institution (i.e., Regulatory Agency, Central 0.0% Bank/oversight institution) Trade Union 0.0% Youth Group 0.0% Judiciary Branch 0.0% 55 World Bank Group Country Opinion Survey 2018: Cambodia H. Background Information (continued) 2. Please identify the primary specialization of your work. (Select only ONE Percentage of Respondents response) (N=127) Other 16.5% Education 15.0% Generalist (specialized in multiple sectors) 10.2% Environment and natural resources 7.9% Governance 7.1% Health, nutrition, and population 6.3% Finance and markets 6.3% Macroeconomics and fiscal management 3.9% Urban, rural, and social development 3.9% Agriculture 3.9% Social protection and labor 3.1% Trade and competitiveness 3.1% Water 2.4% Public-private partnerships 2.4% Gender 2.4% Fragility, conflict and violence 1.6% Poverty 1.6% Climate Change 1.6% Jobs 0.8% Energy and extractives 0.0% Transport and ICT 0.0% 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents (IDA, IFC, or MIGA) in your country? (Select only ONE response) (N=125) Yes 53.6% No 46.4% 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Cambodia? (Select only ONE response) (N=105) The World Bank (IDA) 67.6% The International Finance Corporation (IFC)  17.1% The Multilateral Investment Guarantee Agency (MIGA) 1.0% Other 14.3% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=113) Yes 24.8% No 75.2% 6. If yes, what was your view of how the two institutions work together in Percentage of Respondents Cambodia? (Select only ONE response) (N=28) The two institutions work well together 46.4% The way the two institutions work together needs improvement 42.9% The two institutions do not work well together 3.6% Don't know 7.1% 56 World Bank Group Country Opinion Survey 2018: Cambodia H. Background Information (continued) 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Cambodia? (Choose no more than TWO) (Responses Combined; N=124) Use World Bank Group reports/data 46.0% Use World Bank Group website for information, data, research, etc. 35.5% Engage in World Bank Group related/sponsored events/activities 33.9% Collaborate as part of my professional duties 33.1% Observer 16.1% Percentage of Respondents 8. What’s your gender? (N=131) Female 14.5% Male 85.5% Percentage of Respondents 9. What’s your age? (N=131) 25 and under 0.8% 26-35 21.4% 36-45 37.4% 46-55 22.9% 56 and above 17.6% Percentage of Respondents 10. Which best represents your geographic location? (N=131) Phnom Penh 93.9% Other urban areas 5.3% Rural areas 0.8% 57 World Bank Group Country Opinion Survey 2018: Cambodia Appendix B: Responses to All Questions by Stakeholder Groups17 Employee of a Ministry/ PMU/ Consultant on WBG Project N=25  Bilateral/ Multilateral Agency N=11  Private Sector/ Financial Sector/ Private Bank N=22  CSO N=35  Media N=13  Academia/ Research Institute/ Think Tank N=10  Other N=14 A. General Issues facing Cambodia In general would you say that Cambodia is headed in ... ?* Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other The right direction 95.8% 50.0% 57.1% 12.9% 66.7% 80.0% 92.9% The wrong direction 0.0% 0.0% 9.5% 29.0% 16.7% 10.0% 0.0% Not sure 4.2% 50.0% 33.3% 58.1% 16.7% 10.0% 7.1% *Significantly different between stakeholder groups 17 Only 130 respondents provided their current position. Thus, only these respondents were included in the analysis presented in this appendix 58 World Bank Group Country Opinion Survey 2018: Cambodia A. General Issues facing Cambodia (continued) Listed below are a number of development priorities in Cambodia. Please identify which of the following you consider the most important development priorities in Cambodia. (Choose no more than THREE) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ (Responses combined) WBG Project Agency Private Bank CSO Media Think Tank Other Urban development 16.7% 27.3% 0.0% 6.1% 8.3% 20.0% 15.4% Energy* 4.2% 0.0% 0.0% 0.0% 16.7% 20.0% 30.8% Social protection 16.7% 27.3% 10.0% 18.2% 8.3% 10.0% 15.4% Gender equity 0.0% 0.0% 5.0% 6.1% 0.0% 0.0% 0.0% Private sector development 12.5% 18.2% 20.0% 0.0% 16.7% 10.0% 0.0% Education 29.2% 45.5% 45.0% 33.3% 25.0% 60.0% 46.2% Public sector governance/reform 20.8% 27.3% 35.0% 42.4% 41.7% 30.0% 53.8% Poverty reduction 20.8% 18.2% 10.0% 21.2% 16.7% 0.0% 15.4% Food security 4.2% 9.1% 5.0% 0.0% 0.0% 0.0% 0.0% Water and sanitation 16.7% 0.0% 0.0% 6.1% 0.0% 0.0% 7.7% Pollution 0.0% 0.0% 5.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 12.5% 0.0% 0.0% 6.1% 25.0% 10.0% 15.4% Health 8.3% 18.2% 15.0% 6.1% 0.0% 20.0% 0.0% Financial market development 0.0% 0.0% 5.0% 3.0% 0.0% 0.0% 0.0% Judiciary reform 16.7% 36.4% 40.0% 45.5% 50.0% 20.0% 7.7% Macroeconomic stability and growth 12.5% 0.0% 15.0% 6.1% 0.0% 20.0% 15.4% Transport 16.7% 27.3% 5.0% 3.0% 16.7% 10.0% 23.1% Agriculture modernization and rural development 20.8% 9.1% 25.0% 12.1% 16.7% 20.0% 15.4% Trade facilitation 4.2% 0.0% 5.0% 0.0% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 12.5% 0.0% 0.0% 24.2% 8.3% 10.0% 7.7% Climate change 4.2% 9.1% 0.0% 3.0% 0.0% 0.0% 0.0% Anti corruption* 4.2% 9.1% 40.0% 36.4% 33.3% 20.0% 0.0% Disaster risk management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 4.2% 9.1% 0.0% 6.1% 0.0% 0.0% 7.7% Skills development* 33.3% 9.1% 10.0% 6.1% 0.0% 20.0% 7.7% Information and communications technology 4.2% 0.0% 5.0% 3.0% 0.0% 0.0% 7.7% *Significantly different between stakeholder groups 59 World Bank Group Country Opinion Survey 2018: Cambodia A. General Issues facing Cambodia (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Cambodia? (Choose no more than THREE) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ (Responses combined) WBG Project Agency Private Bank CSO Media Think Tank Other Trade facilitation 16.7% 0.0% 10.0% 12.5% 7.7% 10.0% 7.7% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% Natural resource management* 12.5% 0.0% 20.0% 12.5% 7.7% 50.0% 15.4% Climate change 0.0% 9.1% 0.0% 3.1% 0.0% 0.0% 0.0% Anti corruption* 4.2% 27.3% 50.0% 31.3% 46.2% 30.0% 7.7% Judiciary reform* 4.2% 18.2% 5.0% 18.8% 38.5% 0.0% 0.0% Macroeconomic stability and growth 12.5% 9.1% 20.0% 12.5% 7.7% 30.0% 30.8% Disaster risk management 4.2% 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% Equality of opportunity 4.2% 18.2% 5.0% 12.5% 0.0% 0.0% 0.0% Skills development 41.7% 18.2% 40.0% 21.9% 30.8% 60.0% 23.1% Information and communications technology 0.0% 0.0% 5.0% 0.0% 7.7% 0.0% 0.0% Transport* 25.0% 27.3% 10.0% 0.0% 0.0% 0.0% 7.7% Agriculture modernization and rural development 50.0% 9.1% 30.0% 15.6% 23.1% 50.0% 30.8% Private sector development 12.5% 36.4% 25.0% 15.6% 15.4% 0.0% 7.7% Education 20.8% 18.2% 25.0% 34.4% 30.8% 30.0% 53.8% Public sector governance/reform* 12.5% 27.3% 10.0% 46.9% 15.4% 20.0% 23.1% Food security 4.2% 0.0% 0.0% 3.1% 0.0% 0.0% 0.0% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Energy 4.2% 0.0% 0.0% 0.0% 0.0% 0.0% 15.4% Water and sanitation 12.5% 9.1% 0.0% 0.0% 0.0% 0.0% 15.4% Pollution 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 37.5% 9.1% 35.0% 37.5% 23.1% 20.0% 15.4% Health 8.3% 9.1% 5.0% 6.3% 0.0% 0.0% 23.1% Financial market development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Social protection 12.5% 36.4% 5.0% 15.6% 15.4% 0.0% 7.7% Gender equity 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 60 World Bank Group Country Opinion Survey 2018: Cambodia A. General Issues facing Cambodia (continued) The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Cambodia? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ (Responses combined) WBG Project Agency Private Bank CSO Media Think Tank Other Better opportunity for the poor who live in rural areas* 37.5% 72.7% 5.0% 35.5% 41.7% 50.0% 23.1% Better opportunity for the poor who live in urban areas 0.0% 0.0% 0.0% 6.5% 8.3% 0.0% 0.0% Consistent economic growth 33.3% 9.1% 35.0% 16.1% 8.3% 0.0% 38.5% More reliable social safety net* 0.0% 36.4% 15.0% 12.9% 25.0% 0.0% 0.0% Greater access to health and nutrition for citizens 25.0% 9.1% 5.0% 12.9% 8.3% 10.0% 15.4% Better entrepreneurial opportunities 12.5% 18.2% 15.0% 16.1% 8.3% 20.0% 15.4% A growing middle class 4.2% 9.1% 15.0% 9.7% 8.3% 20.0% 0.0% Greater access to micro-finance for the poor 0.0% 0.0% 10.0% 3.2% 0.0% 0.0% 7.7% Greater voice and participation for citizens to help ensure 8.3% 27.3% 20.0% 38.7% 25.0% 10.0% 0.0% greater accountability* Education and training that better ensure job opportunity 45.8% 9.1% 30.0% 16.1% 41.7% 50.0% 38.5% Better quality public services 8.3% 9.1% 25.0% 9.7% 0.0% 30.0% 23.1% Better employment opportunities for young people 12.5% 0.0% 25.0% 16.1% 8.3% 10.0% 23.1% Better employment opportunities for women 4.2% 0.0% 0.0% 6.5% 0.0% 0.0% 15.4% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 61 World Bank Group Country Opinion Survey 2018: Cambodia B. Overall Attitudes toward the World Bank Group Which of the following best describes your current position? Employee of a Ministry/ Private Sector/ Academia/ PMU/ Consultant on WBG Bilateral/ Multilateral Financial Sector/ Research Institute/ Project Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank 24 6.71 2.14 11 6.64 1.69 21 5.90 2.05 33 4.33 1.98 12 4.75 2.80 10 6.80 1.75 14 5.86 2.54 Group in Cambodia?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Which of the following best describes your current position? Employee of a Ministry/ Private Sector/ Academia/ PMU/ Consultant on WBG Bilateral/ Multilateral Financial Sector/ Research Institute/ Project Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World 21 8.00 1.26 11 6.18 1.47 18 6.94 2.73 28 5.25 1.71 11 7.36 1.69 10 5.40 1.65 13 6.54 1.85 Bank Group’s effectiveness in Cambodia* (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups Which of the following best describes your current position? Employee of a Ministry/ Private Sector/ Academia/ PMU/ Consultant on WBG Bilateral/ Multilateral Financial Sector/ Research Institute/ Project Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Cambodia solve 23 7.57 1.12 11 6.64 1.69 18 5.94 2.13 24 5.58 1.79 9 7.56 1.88 8 5.38 1.85 11 7.18 1.54 its most complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 62 World Bank Group Country Opinion Survey 2018: Cambodia B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Cambodia, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Cambodia? (Choose no more than THREE) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ (Responses combined) WBG Project Agency Private Bank CSO Media Think Tank Other Water and sanitation 24.0% 9.1% 4.5% 5.9% 0.0% 10.0% 21.4% Pollution 0.0% 0.0% 0.0% 2.9% 0.0% 10.0% 0.0% Job creation/employment 24.0% 9.1% 22.7% 17.6% 46.2% 20.0% 21.4% Urban development 8.0% 0.0% 4.5% 2.9% 0.0% 0.0% 0.0% Energy* 4.0% 0.0% 0.0% 0.0% 0.0% 20.0% 21.4% Social protection 4.0% 27.3% 9.1% 8.8% 7.7% 10.0% 7.1% Gender equity 0.0% 0.0% 0.0% 5.9% 0.0% 0.0% 7.1% Private sector development 16.0% 45.5% 27.3% 5.9% 23.1% 10.0% 14.3% Education 36.0% 18.2% 40.9% 29.4% 30.8% 50.0% 35.7% Public sector governance/reform* 24.0% 45.5% 36.4% 61.8% 30.8% 10.0% 42.9% Poverty reduction 20.0% 27.3% 0.0% 26.5% 0.0% 10.0% 21.4% Food security 4.0% 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% Health 8.0% 9.1% 18.2% 8.8% 0.0% 10.0% 0.0% Financial market development 4.0% 0.0% 4.5% 0.0% 7.7% 10.0% 0.0% Disaster risk management 8.0% 0.0% 0.0% 2.9% 7.7% 0.0% 14.3% Equality of opportunity 0.0% 18.2% 4.5% 2.9% 0.0% 0.0% 7.1% Skills development 32.0% 27.3% 13.6% 5.9% 30.8% 30.0% 7.1% Judiciary reform 0.0% 9.1% 22.7% 11.8% 23.1% 10.0% 0.0% Macroeconomic stability and growth 16.0% 9.1% 9.1% 5.9% 0.0% 10.0% 7.1% Transport 16.0% 9.1% 13.6% 2.9% 0.0% 0.0% 14.3% Agriculture modernization and rural development 32.0% 9.1% 31.8% 8.8% 23.1% 30.0% 14.3% Trade facilitation 4.0% 9.1% 0.0% 2.9% 0.0% 20.0% 7.1% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management* 12.0% 0.0% 13.6% 32.4% 7.7% 0.0% 0.0% Climate change 4.0% 0.0% 0.0% 5.9% 0.0% 0.0% 0.0% Anti corruption 0.0% 18.2% 18.2% 26.5% 23.1% 20.0% 7.1% Information and communications technology 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 7.1% *Significantly different between stakeholder groups 63 World Bank Group Country Opinion Survey 2018: Cambodia B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Cambodia? Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Greatest Value PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other Bringing together different groups of stakeholders 9.5% 0.0% 11.1% 25.0% 0.0% 0.0% 10.0% Capacity development related to World Bank Group 23.8% 18.2% 11.1% 10.7% 25.0% 10.0% 30.0% supported projects Technical assistance 14.3% 18.2% 5.6% 7.1% 0.0% 0.0% 20.0% Policy advice, studies, analyses 14.3% 45.5% 33.3% 14.3% 37.5% 40.0% 10.0% Financial resources 28.6% 18.2% 33.3% 28.6% 0.0% 20.0% 20.0% Data and statistics* 0.0% 0.0% 0.0% 7.1% 25.0% 0.0% 0.0% Promoting knowledge sharing 9.5% 0.0% 0.0% 0.0% 12.5% 0.0% 0.0% Implementation support 0.0% 0.0% 5.6% 7.1% 0.0% 0.0% 0.0% Mobilizing third party financial resources 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% Donor coordination* 0.0% 0.0% 0.0% 0.0% 0.0% 20.0% 10.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ 2nd Greatest Value PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other Bringing together different groups of stakeholders 9.1% 0.0% 5.6% 20.7% 12.5% 0.0% 30.0% Capacity development related to World Bank Group 0.0% 9.1% 11.1% 20.7% 25.0% 10.0% 20.0% supported projects Technical assistance 9.1% 9.1% 11.1% 10.3% 12.5% 20.0% 0.0% Policy advice, studies, analyses 27.3% 27.3% 0.0% 6.9% 25.0% 20.0% 0.0% Financial resources 22.7% 27.3% 22.2% 17.2% 0.0% 20.0% 0.0% Data and statistics 4.5% 9.1% 11.1% 6.9% 12.5% 10.0% 0.0% Promoting knowledge sharing* 9.1% 0.0% 33.3% 0.0% 12.5% 0.0% 0.0% Implementation support 4.5% 9.1% 0.0% 3.4% 0.0% 0.0% 20.0% Mobilizing third party financial resources 9.1% 9.1% 0.0% 0.0% 0.0% 10.0% 10.0% Donor coordination 4.5% 0.0% 5.6% 13.8% 0.0% 10.0% 20.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 64 World Bank Group Country Opinion Survey 2018: Cambodia B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Cambodia? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ (Responses combined) WBG Project Agency Private Bank CSO Media Think Tank Other Not client focused 0.0% 9.1% 5.6% 2.9% 0.0% 0.0% 0.0% The credibility of its knowledge/data 8.3% 0.0% 5.6% 0.0% 7.7% 10.0% 0.0% Not collaborating enough with private sector* 4.2% 9.1% 50.0% 5.7% 0.0% 20.0% 7.7% Not aligned with other donors’ work* 0.0% 9.1% 5.6% 0.0% 0.0% 20.0% 0.0% Not aligned with country priorities* 8.3% 9.1% 0.0% 0.0% 0.0% 20.0% 23.1% World Bank Group’s processes too complex and slow 33.3% 45.5% 27.8% 14.3% 7.7% 30.0% 30.8% Not willing to honestly criticize policies and reform efforts in 16.7% 27.3% 38.9% 40.0% 38.5% 10.0% 0.0% the country* Staff too inaccessible* 0.0% 9.1% 0.0% 2.9% 23.1% 0.0% 0.0% Not adequately sensitive to political/social realities in 0.0% 9.1% 11.1% 11.4% 7.7% 0.0% 7.7% Cambodia Too influenced by developed countries* 41.7% 9.1% 5.6% 0.0% 15.4% 30.0% 15.4% Not exploring alternative policy options 0.0% 9.1% 0.0% 2.9% 0.0% 10.0% 0.0% Not sufficiently focused on results 8.3% 0.0% 11.1% 2.9% 0.0% 0.0% 0.0% Not in it for the long term 4.2% 0.0% 0.0% 2.9% 0.0% 0.0% 0.0% Its advice and strategies do not lend themselves to practical 8.3% 0.0% 0.0% 2.9% 7.7% 0.0% 0.0% problem solving Not collaborating enough with civil society 0.0% 0.0% 0.0% 57.1% 0.0% 20.0% 15.4% Not enough public disclosure of its work 0.0% 9.1% 16.7% 22.9% 15.4% 0.0% 23.1% Arrogant in its approach* 33.3% 9.1% 11.1% 0.0% 0.0% 20.0% 15.4% Other 0.0% 9.1% 0.0% 2.9% 0.0% 0.0% 0.0% Don’t know 12.5% 9.1% 0.0% 11.4% 30.8% 0.0% 23.1% *Significantly different between stakeholder groups To what extent do you believe that the World Bank Group’s work and support help the poorest in Cambodia? (Select only ONE response) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other To a fully sufficient degree 0.0% 0.0% 4.5% 0.0% 7.7% 0.0% 0.0% To a somewhat sufficient degree 52.0% 36.4% 27.3% 17.6% 15.4% 20.0% 21.4% To a somewhat insufficient degree 24.0% 45.5% 36.4% 29.4% 30.8% 30.0% 21.4% To a very insufficient degree 8.0% 18.2% 27.3% 38.2% 30.8% 30.0% 35.7% Don’t know 16.0% 0.0% 4.5% 14.7% 15.4% 20.0% 21.4% 65 World Bank Group Country Opinion Survey 2018: Cambodia B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Cambodia Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Employee of a Ministry/ Private Sector/ Academia/ PMU/ Consultant on WBG Bilateral/ Multilateral Financial Sector/ Research Institute/ Project Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Investment Project Financing (IPF) 17 7.29 1.45 4 6.25 .96 9 7.44 2.60 15 5.87 1.13 6 7.33 1.21 6 6.17 3.19 6 7.50 2.07 Development Policy Financing (DPF) 14 7.07 1.59 5 6.60 1.52 8 6.63 2.00 16 6.19 1.28 5 7.00 1.58 7 5.71 1.98 6 7.67 1.63 Program-for-Results Financing (PforR) 13 7.31 1.18 4 6.25 1.71 8 6.63 2.26 11 5.36 0.81 3 7.00 1.00 3 7.33 2.89 2 6.50 0.71 Trust funds and grants 17 7.47 1.55 6 6.67 1.37 7 7.43 2.51 13 6.08 1.80 4 7.25 2.22 6 5.00 3.16 6 6.83 2.32 Guarantees 8 6.75 0.46 3 6.33 .58 7 5.86 2.27 6 6.83 1.47 3 6.00 1.73 3 4.00 3.00 4 6.50 1.73 IFC Investment Services 9 7.00 0.87 3 7.00 1.00 13 6.54 2.07 9 5.67 0.87 4 7.75 0.96 2 7.00 1.41 2 7.50 2.12 IFC Advisory Services 8 6.88 0.99 3 7.67 .58 10 6.50 2.22 8 5.75 1.04 4 6.25 1.89 4 6.50 1.73 2 7.50 2.12 In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ (Responses combined) WBG Project Agency Private Bank CSO Media Think Tank Other Beneficiaries 40.0% 36.4% 31.8% 60.6% 23.1% 10.0% 50.0% Youth/university groups 24.0% 9.1% 13.6% 12.1% 15.4% 30.0% 35.7% Private sector* 40.0% 45.5% 68.2% 12.1% 30.8% 30.0% 7.1% Local government* 40.0% 63.6% 27.3% 18.2% 38.5% 0.0% 57.1% Donor community* 4.0% 9.1% 4.5% 3.0% 0.0% 30.0% 0.0% NGOs/Community Based Organizations* 8.0% 0.0% 13.6% 78.8% 7.7% 0.0% 0.0% Academia/think tanks/research institutes* 28.0% 27.3% 13.6% 3.0% 0.0% 60.0% 21.4% Parliament 4.0% 0.0% 4.5% 0.0% 0.0% 20.0% 0.0% Foundations 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% 7.1% Media* 0.0% 0.0% 4.5% 3.0% 38.5% 10.0% 21.4% Other 0.0% 0.0% 4.5% 3.0% 0.0% 0.0% 0.0% Don’t know 4.0% 0.0% 0.0% 3.0% 15.4% 0.0% 0.0% *Significantly different between stakeholder groups 66 World Bank Group Country Opinion Survey 2018: Cambodia B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Cambodia? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Ministry/ Private Sector/ Academia/ PMU/ Consultant on WBG Bilateral/ Multilateral Financial Sector/ Research Institute/ Project Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a 23 8.00 1.31 11 6.36 1.36 20 7.00 2.49 28 6.75 1.97 11 6.64 2.20 9 6.67 1.12 13 7.23 1.59 relevant role in development in Cambodia The World Bank Group’s work is aligned with what I 23 7.52 1.65 11 6.27 1.27 20 6.60 2.37 24 6.42 1.98 11 6.45 2.11 9 5.89 1.90 12 7.67 1.67 consider the development priorities for Cambodia To what extent is the World Bank Group an effective development partner in Cambodia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of a Ministry/ Private Sector/ Academia/ PMU/ Consultant on WBG Bilateral/ Multilateral Financial Sector/ Research Institute/ Project Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs* 23 7.48 1.31 11 5.91 1.14 17 5.88 2.29 27 5.74 1.40 8 6.25 1.04 10 5.90 1.66 11 7.09 1.58 Flexibility (in terms of the institution’s products and 22 6.68 1.39 9 4.67 1.87 18 5.39 2.30 19 5.05 1.18 5 6.60 1.67 8 4.25 1.91 10 5.60 2.07 services)* Flexibility (in terms of changing country 23 6.78 1.48 8 4.25 1.28 16 5.06 1.81 20 5.30 1.13 4 6.25 2.06 7 4.14 2.34 10 5.80 2.15 circumstances)* Being inclusive* 18 7.28 1.32 11 5.36 1.91 14 5.43 2.79 19 5.21 1.72 4 6.75 1.26 7 5.71 1.98 12 7.17 1.40 Openness (sharing data and other information)* 23 7.52 1.50 11 5.55 2.11 19 6.84 2.48 25 5.68 2.23 9 7.78 1.56 9 7.22 2.44 11 7.64 1.21 Collaboration with the Government 23 7.78 1.17 10 6.30 2.06 19 7.11 2.71 25 7.92 1.08 9 7.00 1.12 9 7.22 1.79 10 7.70 1.70 The speed in which it gets things accomplished on 19 7.21 1.18 10 4.60 2.37 17 5.35 2.52 22 5.50 1.60 6 6.33 1.21 8 5.00 1.93 9 5.89 0.78 the ground* Helping to bring discipline/effective supervision to 16 7.31 1.45 11 6.09 1.81 16 5.75 2.54 20 6.65 1.63 5 6.40 1.14 8 6.38 1.85 11 7.27 0.90 implementation of investment projects Collaboration with civil society* 16 7.19 1.22 9 5.22 1.99 18 6.28 1.96 27 4.81 2.04 7 7.57 1.99 7 5.43 1.62 10 7.10 1.45 Staff accessibility* 20 7.95 1.36 10 5.90 2.56 16 5.69 2.57 22 4.91 1.82 11 7.45 2.11 8 5.38 2.13 10 6.20 1.62 Collaboration with other donors and development 17 7.82 1.38 11 6.18 1.60 16 6.69 2.06 21 5.95 1.66 8 7.25 1.16 6 5.67 2.80 7 7.57 1.27 partners* Collaboration with the private sector 14 7.21 1.19 10 5.70 1.77 20 5.30 2.60 20 6.00 1.84 7 5.71 1.60 7 5.57 1.81 4 6.00 1.41 Straightforwardness and honesty 19 7.63 1.50 9 5.89 2.20 16 6.88 2.94 21 5.76 1.89 10 7.00 1.63 8 6.50 1.51 10 7.60 1.07 Treating clients and stakeholders in Cambodia with 18 7.78 1.06 11 6.64 2.16 17 7.35 2.37 20 5.80 1.36 6 7.33 1.03 8 6.25 2.55 9 7.44 1.01 respect* Being a long-term partner 22 8.09 1.63 10 6.70 2.36 18 7.39 2.57 20 7.25 1.48 9 8.00 0.87 6 7.17 2.40 12 8.33 1.15 *Significantly different between stakeholder groups 67 World Bank Group Country Opinion Survey 2018: Cambodia B. Overall Attitudes toward the World Bank Group (continued) When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ (Responses combined) WBG Project Agency Private Bank CSO Media Think Tank Other The World Bank Group does not provide the government 21.7% 9.1% 5.6% 2.9% 7.7% 10.0% 28.6% with consistent support throughout the reform effort Political pressures and obstacles 30.4% 36.4% 16.7% 45.7% 53.8% 30.0% 28.6% Reforms are not well thought out in light of country 30.4% 27.3% 33.3% 14.3% 0.0% 20.0% 14.3% challenges Poor coordination within the Government 21.7% 27.3% 11.1% 11.4% 38.5% 30.0% 0.0% There is an inadequate level of private sector participation 8.7% 9.1% 38.9% 2.9% 7.7% 0.0% 7.1% and support* Poor donor coordination 4.3% 9.1% 5.6% 2.9% 0.0% 20.0% 7.1% The World Bank Group is not sensitive enough to 21.7% 18.2% 38.9% 42.9% 15.4% 10.0% 21.4% political/social realities on the ground Lack of/inadequate levels of capacity in Government 30.4% 36.4% 16.7% 11.4% 7.7% 10.0% 21.4% There is not an adequate level of citizen/civil society 4.3% 0.0% 0.0% 37.1% 15.4% 30.0% 21.4% participation* Corruption 8.7% 9.1% 22.2% 20.0% 23.1% 20.0% 7.1% Poor coordination within the World Bank Group 8.7% 0.0% 0.0% 2.9% 7.7% 0.0% 14.3% Other 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 68 World Bank Group Country Opinion Survey 2018: Cambodia C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Cambodia? (1-Not important at all, 10-Very important) Which of the following best describes your current position? Employee of a Ministry/ Private Sector/ Academia/ PMU/ Consultant on WBG Bilateral/ Multilateral Financial Sector/ Research Institute/ Project Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Urban development 20 7.45 1.64 9 6.67 2.18 20 7.25 2.07 28 6.86 2.17 10 7.00 1.89 7 7.57 1.72 12 7.50 1.78 Energy 21 7.43 1.63 8 7.63 0.92 21 8.00 1.67 23 7.13 2.12 11 7.55 2.34 7 8.14 1.95 13 8.31 1.44 Social protection 20 7.20 1.79 10 7.10 2.02 21 7.24 1.81 25 7.76 1.88 9 7.78 1.99 6 6.50 3.02 11 7.64 1.43 Gender equity 21 7.33 1.68 9 6.78 1.79 21 6.38 2.29 27 7.48 1.95 9 5.78 1.30 8 7.75 1.75 13 7.85 1.57 Private sector development* 20 7.85 1.23 11 8.09 0.94 21 8.57 1.12 27 7.33 1.57 7 7.43 1.81 9 7.00 2.24 13 7.46 1.33 Education 21 8.71 1.23 9 7.78 1.48 21 8.95 1.20 30 8.40 1.81 9 8.67 1.87 10 8.40 1.90 13 8.85 0.90 Public sector governance/reform 21 8.24 1.14 10 8.30 0.95 21 8.62 1.83 31 8.23 2.01 9 8.00 1.22 8 8.38 1.19 13 8.38 1.26 Poverty reduction 23 8.43 1.53 10 8.70 1.06 20 8.10 2.20 30 8.37 1.88 11 8.36 1.75 9 8.00 1.58 14 8.43 1.55 Food security 22 7.41 1.68 8 6.75 1.83 21 7.14 2.08 27 7.41 2.19 9 7.22 2.28 8 6.38 2.13 12 7.75 1.29 Water and sanitation 23 8.04 1.52 9 7.22 1.39 20 7.55 1.96 27 7.26 2.38 10 6.90 1.91 7 7.43 1.72 12 8.17 1.11 Pollution 18 7.17 1.47 7 6.57 2.07 20 6.90 2.47 27 6.52 2.52 10 6.40 2.27 6 6.67 1.37 12 7.25 1.60 Job creation/employment 20 7.95 1.73 7 7.86 1.21 20 8.35 1.50 27 7.67 2.06 11 8.00 2.49 9 7.56 2.24 12 8.08 1.31 Health 22 8.23 1.31 10 7.80 1.75 22 8.36 1.68 25 7.48 2.29 10 7.90 2.38 9 8.11 1.96 13 8.62 1.26 Financial market development 20 7.00 1.89 10 7.70 1.42 21 7.71 2.22 25 7.44 2.04 7 7.14 2.12 6 7.33 2.50 11 7.36 1.36 Judiciary reform 19 7.16 1.86 6 7.83 2.14 22 8.41 2.24 26 7.96 2.60 7 7.29 3.45 6 7.17 2.04 13 7.23 2.59 Macroeconomic stability and growth 20 7.90 1.37 11 8.00 1.26 21 8.81 1.40 24 7.75 1.57 8 8.00 1.51 9 7.67 1.73 11 8.36 1.69 Transport 23 7.87 1.46 9 7.22 1.64 21 8.10 1.84 26 7.00 2.67 8 7.88 1.36 9 8.56 1.33 13 8.15 1.46 Agriculture modernization and rural development 23 8.17 1.27 10 7.10 1.60 22 7.73 2.10 27 7.48 2.55 9 8.11 1.62 9 8.00 2.40 12 7.50 2.11 Trade facilitation 18 7.83 1.34 8 6.25 1.28 21 7.67 1.62 25 7.12 2.03 7 7.14 2.19 9 7.56 2.24 12 7.67 1.56 Crime and violence 18 6.44 1.46 7 5.71 2.06 20 6.45 2.52 24 5.42 2.50 6 7.17 2.23 8 5.63 1.51 10 6.70 2.45 Natural resource management 20 7.45 1.73 9 7.33 1.66 20 7.60 2.21 28 7.96 2.24 9 6.78 2.59 9 6.22 1.99 12 7.33 1.67 Climate change 22 7.09 1.63 10 7.20 2.04 20 6.25 2.61 28 7.79 2.18 8 6.50 1.93 8 6.13 2.17 12 7.50 1.51 Anti corruption 19 7.21 1.90 9 8.22 1.72 21 8.24 2.19 28 8.39 2.10 9 7.22 3.31 8 6.63 2.13 12 7.25 1.60 Disaster risk management 20 7.10 1.48 9 6.89 1.54 21 6.86 1.93 26 6.88 2.70 7 6.71 2.29 8 6.00 2.00 12 7.50 1.45 Equality of opportunity 19 7.63 1.30 10 7.70 1.06 19 6.68 2.29 25 7.80 1.76 8 6.50 1.60 8 6.75 1.83 13 7.69 1.11 Skills development 22 8.18 1.50 9 8.22 1.48 21 7.90 2.30 25 8.20 1.78 7 7.43 2.07 9 7.78 2.44 13 7.85 1.34 Information and communications technology 21 7.86 1.11 9 6.67 2.40 21 7.19 2.54 26 7.54 1.94 7 7.29 2.29 8 5.13 2.90 12 7.67 1.44 *Significantly different between stakeholder groups 69 World Bank Group Country Opinion Survey 2018: Cambodia C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Cambodia? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Employee of a Ministry/ Private Sector/ Academia/ PMU/ Consultant on WBG Bilateral/ Multilateral Financial Sector/ Research Institute/ Project Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Urban development 8 6.50 2.20 3 4.67 .58 9 5.11 2.71 21 5.86 1.56 6 6.50 2.07 1 5.00 8 6.50 2.20 Energy 12 6.83 1.95 4 6.00 2.16 11 5.45 2.30 15 6.53 1.25 8 7.13 1.89 4 5.25 0.96 9 7.33 2.18 Social protection 11 6.73 1.49 6 6.50 1.97 11 4.82 2.56 15 5.93 1.49 7 7.14 1.95 4 5.75 0.96 8 6.00 0.93 Gender equity 14 7.50 1.16 5 5.80 1.92 11 5.73 2.87 19 5.68 1.25 7 6.57 2.15 4 7.50 1.29 6 6.33 1.63 Private sector development* 13 6.92 0.95 6 6.50 1.87 18 4.72 2.49 15 6.40 1.55 7 6.86 1.68 5 6.20 1.48 6 6.33 0.82 Education 18 8.00 1.41 8 6.88 1.55 14 6.86 1.88 20 6.55 1.67 8 7.63 1.41 8 7.00 1.51 12 7.33 0.65 Public sector governance/reform 14 7.86 1.17 10 6.80 1.75 15 5.80 2.40 25 6.32 1.86 7 7.00 1.63 5 7.20 1.30 11 6.55 1.21 Poverty reduction* 20 7.40 1.31 9 7.33 1.22 17 5.35 1.93 22 6.00 1.85 9 6.89 2.09 5 6.80 1.30 12 7.00 1.35 Food security* 12 7.25 0.87 5 5.20 1.92 14 5.00 2.25 17 5.82 1.85 7 7.43 1.99 4 6.75 1.26 9 6.56 0.88 Water and sanitation 13 7.54 1.20 6 5.50 2.26 12 6.33 2.27 18 6.28 1.99 8 7.25 1.98 3 6.67 1.15 6 7.50 0.84 Pollution 9 6.22 1.39 3 4.33 2.52 8 5.13 3.09 12 4.83 1.85 7 5.57 2.15 2 6.00 1.41 5 6.60 0.89 Job creation/employment 15 6.53 1.46 4 5.50 3.00 10 5.10 2.69 17 5.71 1.90 9 6.67 1.94 3 5.00 3.00 6 6.50 1.05 Health* 17 7.29 1.16 7 6.86 1.46 12 6.00 2.26 16 5.56 1.86 8 7.00 1.85 3 5.33 2.52 10 7.20 1.14 Financial market development 11 6.45 1.29 3 6.00 2.00 13 6.46 2.73 15 6.13 1.64 6 6.33 2.58 3 6.67 2.08 5 6.80 0.84 Macroeconomic stability and growth 11 6.91 1.51 7 7.43 2.15 15 5.13 3.02 18 5.17 2.28 5 5.60 3.51 2 3.50 2.12 7 5.57 2.37 Transport 16 7.69 1.30 4 7.25 .96 12 6.83 1.64 15 6.40 1.30 7 7.14 1.57 6 7.17 2.23 7 7.86 1.35 Agriculture modernization and rural development 15 7.13 1.30 4 6.75 .50 15 5.33 2.44 17 6.41 1.54 6 7.17 1.72 5 7.20 2.59 11 7.09 1.64 Trade facilitation 13 6.69 1.18 3 5.67 2.08 13 5.54 2.22 16 5.50 1.83 7 6.57 1.72 3 7.33 1.53 10 6.60 2.12 Natural resource management 10 6.70 1.16 2 6.00 1.41 11 4.73 2.49 12 5.67 1.50 7 6.43 2.37 5 5.40 2.30 6 6.33 0.82 Climate change 9 6.44 1.59 4 6.00 1.41 9 4.56 2.92 15 5.13 1.73 4 6.00 2.83 2 3.50 2.12 6 5.17 2.40 Anti corruption 12 6.50 1.83 5 4.20 2.05 12 4.92 2.64 21 5.05 2.33 5 6.40 2.30 4 6.25 2.99 6 5.50 1.38 Disaster risk management 13 6.62 1.61 5 6.20 1.79 11 5.91 2.91 18 5.11 1.68 6 6.83 1.94 5 6.20 1.64 7 5.86 1.46 Equality of opportunity 9 6.33 1.50 3 6.33 2.08 9 4.22 3.46 19 5.05 1.43 5 6.40 2.51 2 6.00 .00 6 5.50 1.52 Skills development* 13 6.85 1.46 4 6.50 1.91 11 5.27 2.61 18 5.39 1.46 5 7.60 1.52 2 3.00 1.41 7 5.43 2.15 Information and communications technology 9 6.56 1.74 4 6.75 1.89 10 5.30 2.41 15 5.60 1.35 5 7.40 1.52 3 6.33 2.08 5 6.20 0.84 *Significantly different between stakeholder groups 70 World Bank Group Country Opinion Survey 2018: Cambodia C. World Bank Group’s Effectiveness and Results (continued) Which of the following best describes your current position? Employee of a Ministry/ Private Sector/ Academia/ PMU/ Consultant on WBG Bilateral/ Multilateral Financial Sector/ Research Institute/ Project Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work 20 7.15 1.53 10 6.40 0.97 18 6.06 1.83 26 5.69 1.23 7 5.86 1.07 8 6.00 1.07 11 6.73 2.00 help to achieve development results in Cambodia?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group in Cambodia? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Ministry/ Private Sector/ Academia/ PMU/ Consultant on WBG Bilateral/ Multilateral Financial Sector/ Research Institute/ Project Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments meet 19 7.58 1.30 7 5.86 1.46 18 7.11 1.97 24 6.38 1.41 5 5.20 3.42 7 5.43 2.07 9 7.11 1.62 the needs of Cambodia The World Bank Group meets Cambodia’s needs for 21 7.62 1.36 8 6.13 1.89 19 6.79 2.07 26 6.65 1.62 7 6.86 1.86 8 7.13 1.73 7 6.57 2.15 knowledge services* *Significantly different between stakeholder groups D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? * Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other Weekly 17.4% 0.0% 0.0% 0.0% 23.1% 0.0% 0.0% Monthly 17.4% 30.0% 9.1% 9.4% 23.1% 10.0% 7.1% A few times a year 39.1% 40.0% 54.5% 43.8% 30.8% 40.0% 35.7% Rarely 26.1% 30.0% 36.4% 34.4% 7.7% 50.0% 50.0% Never 0.0% 0.0% 0.0% 12.5% 15.4% 0.0% 7.1% *Significantly different between stakeholder groups 71 World Bank Group Country Opinion Survey 2018: Cambodia D. The World Bank Group’s Knowledge Work and Activities (continued) In Cambodia, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of a Ministry/ Private Sector/ Academia/ PMU/ Consultant on WBG Bilateral/ Multilateral Financial Sector/ Research Institute/ Project Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 19 7.37 1.16 10 5.90 2.28 16 6.06 2.17 21 5.86 1.49 11 6.91 2.84 6 5.83 2.14 9 5.56 2.74 Include appropriate level of stakeholder involvement 18 7.56 1.29 10 5.30 1.49 19 6.84 1.92 23 5.17 1.61 9 7.11 2.03 7 6.57 2.07 9 5.89 2.76 during preparation* Lead to practical solutions 18 7.28 1.49 8 5.50 1.85 18 6.06 2.44 26 5.46 1.30 11 6.64 2.16 7 5.43 2.07 10 6.50 2.72 Are accessible (well written and easy to understand) 22 7.68 1.04 10 6.70 2.36 21 6.76 2.28 24 5.88 1.51 11 6.64 2.46 6 7.17 2.79 9 6.33 2.45 Are source of relevant information on global good 21 7.67 1.32 10 7.20 1.32 17 7.18 2.01 25 6.36 1.70 11 7.64 1.75 7 7.29 1.11 9 6.44 2.51 practices Are relevant to country challenges 22 7.55 1.41 10 6.90 1.20 20 6.50 2.24 25 6.60 1.63 9 6.78 2.17 9 6.44 2.01 8 6.25 2.19 Are adequately disseminated* 20 7.15 1.27 10 5.20 2.04 21 5.76 2.10 25 5.32 1.57 10 6.70 1.77 8 5.13 2.10 9 5.56 2.83 Are translated enough into local language* 23 6.26 1.45 7 4.57 2.15 17 5.94 2.46 24 4.96 1.63 10 7.90 1.97 8 5.50 2.33 9 5.89 2.62 Are adaptable to Cambodia’s specific development 19 7.05 1.39 8 5.38 1.19 17 6.18 2.04 24 5.38 1.66 11 6.55 2.11 8 5.88 1.64 8 5.25 1.98 challenges and country circumstances* *Significantly different between stakeholder groups Which of the following best describes your current position? Employee of a Ministry/ Private Sector/ Academia/ PMU/ Consultant on WBG Bilateral/ Multilateral Financial Sector/ Research Institute/ Project Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and 21 7.86 1.11 10 5.90 1.73 20 7.25 1.89 26 6.42 1.75 11 7.64 2.50 9 6.22 1.92 13 7.15 1.68 activities make to development results in your country?* Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 21 7.29 1.31 10 6.40 1.71 20 6.95 1.85 24 6.79 0.93 11 6.82 2.14 10 6.60 1.71 10 7.80 1.14 activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholder groups 72 World Bank Group Country Opinion Survey 2018: Cambodia E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Ministry/ Private Sector/ Academia/ PMU/ Consultant on WBG Bilateral/ Multilateral Financial Sector/ Research Institute/ Project Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds promptly* 20 6.90 1.92 7 4.43 1.90 15 5.87 2.67 11 4.36 1.80 4 4.25 2.22 4 4.50 2.38 8 6.00 1.85 The World Bank Group effectively monitors and 20 7.75 1.48 8 6.38 1.92 17 6.65 2.57 18 6.50 1.86 8 7.50 1.51 5 6.80 1.10 10 6.90 1.97 evaluates the projects and programs it supports The World Bank Group’s approvals and reviews are 19 7.47 1.47 8 4.88 1.96 17 6.18 2.58 15 5.53 1.13 4 7.50 1.29 5 3.40 1.82 10 6.30 1.95 done in a timely fashion* The World Bank Group’s “Safeguard Policy” 15 7.60 1.24 5 6.80 0.45 12 6.83 1.40 14 6.29 1.59 5 5.20 2.05 6 4.67 2.73 7 7.43 1.72 requirements are reasonable* The World Bank Group’s conditions on its lending are 16 7.50 1.15 4 6.00 2.16 15 6.67 2.13 16 5.81 1.38 6 7.00 1.26 6 5.50 2.88 9 7.22 1.72 reasonable The World Bank Group takes decisions quickly in 18 6.78 1.56 7 4.14 1.57 13 5.38 2.79 14 4.86 1.61 8 5.63 1.69 6 3.50 2.88 9 5.33 1.87 Cambodia* Working with the World Bank Group increases 21 7.52 1.83 10 5.80 1.87 19 7.05 2.44 19 6.58 1.26 9 7.56 1.42 7 6.43 1.99 13 7.23 1.54 Cambodia’s institutional capacity Where country systems are adequate, the World 18 7.72 1.64 5 5.00 1.73 13 5.85 2.85 14 6.29 1.94 8 6.75 1.67 6 6.17 2.79 6 7.17 1.47 Bank Group makes appropriate use of them The World Bank Group provides effective 19 7.95 1.39 8 5.88 1.89 16 6.31 2.50 19 6.53 1.93 8 6.75 2.19 7 6.29 2.69 8 7.50 0.93 implementation support Help to bring discipline/effective supervision to 20 7.55 1.43 8 6.38 1.51 13 6.46 2.18 18 6.89 1.53 7 7.57 0.98 6 6.83 1.47 8 8.00 1.20 implementation of investment projects *Significantly different between stakeholder groups 73 World Bank Group Country Opinion Survey 2018: Cambodia F. The Future Role of the World Bank Group in Cambodia Which of the following SHOULD the World Bank Group do to make itself of greater value in Cambodia? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ (Responses combined) WBG Project Agency Private Bank CSO Media Think Tank Other Ensure greater selectivity in its work 0.0% 18.2% 9.5% 0.0% 7.7% 20.0% 14.3% Provide more adequate data/knowledge/statistics/figures 4.3% 18.2% 19.0% 20.6% 38.5% 20.0% 28.6% on Cambodia’s economy Offer more innovative knowledge services 0.0% 27.3% 14.3% 2.9% 7.7% 10.0% 14.3% Collaborate more effectively with Government clients 52.2% 36.4% 19.0% 20.6% 38.5% 30.0% 21.4% Work faster 8.7% 18.2% 9.5% 0.0% 7.7% 10.0% 7.1% Reduce the complexity of obtaining World Bank Group 34.8% 9.1% 14.3% 17.6% 15.4% 10.0% 35.7% financing Help to bring discipline/effective supervision to 13.0% 9.1% 0.0% 5.9% 0.0% 20.0% 7.1% implementation of investment projects Offer more innovative financial products 4.3% 9.1% 19.0% 8.8% 7.7% 10.0% 7.1% Improve the competitiveness of its financing compared to 4.3% 0.0% 14.3% 2.9% 0.0% 10.0% 0.0% markets Work more with civil society and beneficiary 13.0% 0.0% 4.8% 23.5% 7.7% 10.0% 7.1% representatives Increase the level of capacity development in the country* 13.0% 36.4% 4.8% 52.9% 23.1% 10.0% 7.1% Improve the quality of its experts as related to Cambodia’s 26.1% 0.0% 19.0% 17.6% 7.7% 40.0% 14.3% specific challenges Work more with private sector 26.1% 18.2% 33.3% 11.8% 0.0% 0.0% 28.6% Other* 0.0% 0.0% 19.0% 8.8% 23.1% 0.0% 0.0% *Significantly different between stakeholder groups When considering the combination of services that the World Bank Group offers in Cambodia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Cambodia? (Select only ONE response) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other Financial services 17.4% 27.3% 61.9% 27.3% 30.8% 50.0% 23.1% Knowledge products 21.7% 18.2% 9.5% 21.2% 30.8% 20.0% 7.7% Convening services 0.0% 0.0% 0.0% 3.0% 7.7% 0.0% 0.0% None of the above 0.0% 0.0% 0.0% 0.0% 7.7% 0.0% 7.7% The combination is appropriate for Cambodia 52.2% 45.5% 19.0% 36.4% 7.7% 20.0% 46.2% 74 World Bank Group Country Opinion Survey 2018: Cambodia F. The Future Role of the World Bank Group in Cambodia (continued) Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Cambodia? (Choose no more than THREE) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ (Responses combined) WBG Project Agency Private Bank CSO Media Think Tank Other Social cohesion 9.1% 18.2% 19.0% 10.0% 20.0% 10.0% 25.0% Public financial management 68.2% 72.7% 52.4% 60.0% 40.0% 70.0% 50.0% Reducing gender based violence 4.5% 0.0% 0.0% 3.3% 0.0% 10.0% 16.7% Crisis preparedness 22.7% 9.1% 4.8% 3.3% 10.0% 10.0% 8.3% Access to justice systems* 4.5% 27.3% 33.3% 36.7% 10.0% 10.0% 8.3% Security mechanisms 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% Conflict resolution mechanisms 0.0% 0.0% 4.8% 13.3% 0.0% 10.0% 0.0% Support domestic resource mobilization* 13.6% 54.5% 19.0% 3.3% 20.0% 40.0% 33.3% Access to basic services 13.6% 9.1% 14.3% 20.0% 10.0% 20.0% 0.0% Capacity of state institutions 59.1% 36.4% 38.1% 40.0% 40.0% 30.0% 41.7% Jobs 4.5% 0.0% 28.6% 10.0% 20.0% 20.0% 25.0% Improving livelihoods 50.0% 9.1% 14.3% 36.7% 50.0% 30.0% 50.0% Food security 13.6% 0.0% 9.5% 6.7% 10.0% 10.0% 0.0% Social safety nets 22.7% 54.5% 19.0% 23.3% 30.0% 10.0% 8.3% Stimulating dialogue to promote peace and stability 13.6% 9.1% 19.0% 20.0% 20.0% 20.0% 16.7% *Significantly different between stakeholder groups Which THREE areas below would benefit most from other donors in Cambodia? (Choose no more than THREE) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ (Responses combined) WBG Project Agency Private Bank CSO Media Think Tank Other Social cohesion 23.8% 27.3% 21.1% 13.3% 0.0% 10.0% 8.3% Public financial management 19.0% 0.0% 26.3% 13.3% 20.0% 20.0% 0.0% Reducing gender based violence 19.0% 36.4% 21.1% 33.3% 50.0% 10.0% 0.0% Crisis preparedness* 9.5% 36.4% 0.0% 6.7% 10.0% 30.0% 0.0% Access to justice systems 23.8% 9.1% 21.1% 23.3% 30.0% 50.0% 41.7% Security mechanisms 0.0% 9.1% 15.8% 0.0% 0.0% 0.0% 0.0% Conflict resolution mechanisms 4.8% 9.1% 5.3% 30.0% 10.0% 20.0% 8.3% Support domestic resource mobilization 23.8% 9.1% 31.6% 3.3% 20.0% 0.0% 25.0% Access to basic services 23.8% 45.5% 21.1% 20.0% 30.0% 30.0% 25.0% Capacity of state institutions 14.3% 0.0% 31.6% 23.3% 20.0% 20.0% 16.7% Jobs 23.8% 9.1% 0.0% 13.3% 20.0% 30.0% 25.0% Improving livelihoods 33.3% 36.4% 47.4% 30.0% 40.0% 40.0% 41.7% Food security 19.0% 27.3% 15.8% 23.3% 20.0% 10.0% 16.7% Social safety nets 28.6% 27.3% 10.5% 36.7% 0.0% 20.0% 16.7% Stimulating dialogue to promote peace and stability 33.3% 18.2% 15.8% 20.0% 20.0% 10.0% 33.3% *Significantly different between stakeholder groups 75 World Bank Group Country Opinion Survey 2018: Cambodia G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Cambodia? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ (Responses combined) WBG Project Agency Private Bank CSO Media Think Tank Other Local radio 8.3% 9.1% 9.1% 14.3% 7.7% 30.0% 23.1% International radio* 12.5% 0.0% 0.0% 25.7% 7.7% 10.0% 0.0% Social media 54.2% 36.4% 50.0% 60.0% 53.8% 40.0% 61.5% International newspapers 4.2% 9.1% 4.5% 11.4% 7.7% 10.0% 7.7% Local television* 33.3% 0.0% 4.5% 5.7% 7.7% 30.0% 38.5% Internet 50.0% 63.6% 63.6% 60.0% 69.2% 40.0% 38.5% Periodicals 8.3% 0.0% 13.6% 2.9% 7.7% 20.0% 15.4% International television 0.0% 0.0% 4.5% 2.9% 0.0% 10.0% 0.0% Local newspapers* 25.0% 63.6% 31.8% 14.3% 38.5% 10.0% 15.4% Other 4.2% 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ (Responses combined) WBG Project Agency Private Bank CSO Media Think Tank Other World Bank Group’s publications and other written 47.8% 45.5% 40.9% 22.9% 15.4% 55.6% 35.7% materials e-Newsletters 8.7% 27.3% 40.9% 20.0% 38.5% 11.1% 28.6% World Bank Group’s seminars/workshops/conferences* 56.5% 9.1% 13.6% 37.1% 23.1% 44.4% 35.7% Mobile phones 0.0% 9.1% 9.1% 11.4% 7.7% 22.2% 14.3% Direct contact with World Bank Group 8.7% 36.4% 18.2% 22.9% 23.1% 11.1% 7.1% World Bank Group’s website 47.8% 18.2% 45.5% 37.1% 38.5% 22.2% 14.3% Social media 30.4% 45.5% 27.3% 48.6% 46.2% 22.2% 64.3% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other Yes 34.8% 9.1% 31.6% 25.8% 25.0% 33.3% 20.0% No 65.2% 90.9% 68.4% 74.2% 75.0% 66.7% 80.0% Do you have reliable access to the Internet?* Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other Yes 87.0% 100.0% 90.0% 53.1% 92.3% 100.0% 66.7% No 13.0% 0.0% 10.0% 46.9% 7.7% 0.0% 33.3% *Significantly different between stakeholder groups 76 World Bank Group Country Opinion Survey 2018: Cambodia G. Communication and Information Sharing (continued) Do you use/have you used the World Bank Group website? Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other Yes 69.6% 72.7% 66.7% 66.7% 69.2% 90.0% 58.3% No 30.4% 27.3% 33.3% 33.3% 30.8% 10.0% 41.7% Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, Twitter, YouTube, and Flickr)?* Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other Yes 69.6% 25.0% 23.5% 61.5% 40.0% 25.0% No 30.4% 100.0% 75.0% 76.5% 38.5% 60.0% 75.0% *Significantly different between stakeholder groups Which Internet connection do you use primarily when visiting a World Bank Group website? Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other High speed/WiFi 72.7% 100.0% 71.4% 74.2% 61.5% 71.4% 46.2% Dial-up 27.3% 0.0% 28.6% 25.8% 38.5% 28.6% 53.8% How frequently do you consult the World Bank Group’s website and/or social media channels (e.g., blogs, Facebook, Twitter, Yo uTube, Flickr) for information/knowledge that you can use in your work? Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other Weekly 13.0% 22.7% 2.9% 30.8% 10.0% 7.1% Monthly 34.8% 18.2% 13.6% 14.3% 15.4% 20.0% 7.1% A few times a year 26.1% 45.5% 45.5% 48.6% 23.1% 30.0% 14.3% Rarely 26.1% 18.2% 13.6% 28.6% 15.4% 20.0% 42.9% Never 18.2% 4.5% 5.7% 15.4% 20.0% 28.6% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Ministry/ Private Sector/ Academia/ PMU/ Consultant on WBG Bilateral/ Multilateral Financial Sector/ Research Institute/ Project Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I find the World Bank Group’s websites easy to 16 7.88 1.63 7 7.00 1.15 13 7.08 1.44 17 6.65 1.17 6 6.33 1.75 7 8.00 1.91 5 7.60 1.14 navigate. I find the information on the World Bank Group’s 16 8.44 1.36 7 7.29 1.38 13 7.92 1.44 17 7.12 1.05 7 7.00 2.16 7 7.86 1.86 5 7.80 0.84 websites useful. The World Bank Group’s social media channels are 19 7.16 2.03 3 3.33 1.15 12 7.33 2.61 17 7.24 1.48 8 7.25 2.43 4 7.75 2.06 9 8.00 1.87 valuable sources of information about the institution 77 World Bank Group Country Opinion Survey 2018: Cambodia H. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country?* (Select only ONE response) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other Yes 78.3% 72.7% 66.7% 25.0% 72.7% 50.0% 42.9% No 21.7% 27.3% 33.3% 75.0% 27.3% 50.0% 57.1% *Significantly different between stakeholder groups Which of the following agencies of the World Bank Group do you primarily engage with in Cambodia?* (Select only ONE response) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other The World Bank (IDA) 91.3% 100.0% 10.5% 60.9% 75.0% 100.0% 75.0% The International Finance Corporation (IFC) 4.3% 0.0% 78.9% 4.3% 8.3% 0.0% 0.0% The Multilateral Investment Guarantee Agency (MIGA) 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% Other 4.3% 0.0% 10.5% 30.4% 16.7% 0.0% 25.0% *Significantly different between stakeholder groups Do your projects involve both the World Bank and the IFC?* Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other Yes 28.6% 10.0% 50.0% 16.1% 0.0% 25.0% 30.0% No 71.4% 90.0% 50.0% 83.9% 100.0% 75.0% 70.0% *Significantly different between stakeholder groups If yes, what was your view of how the two institutions work together in Cambodia?* (Select only ONE response) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other The two institutions work well together 83.3% 0.0% 40.0% 20.0% 0.0% 50.0% 66.7% The way the two institutions work together needs 16.7% 100.0% 50.0% 60.0% 0.0% 0.0% 33.3% improvement The two institutions do not work well together 0.0% 0.0% 0.0% 0.0% 0.0% 50.0% 0.0% Don't know 0.0% 0.0% 10.0% 20.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 78 World Bank Group Country Opinion Survey 2018: Cambodia H. Background Information (continued) Which of the following describes most of your exposure to the World Bank Group in Cambodia? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ (Responses combined) WBG Project Agency Private Bank CSO Media Think Tank Other Observer* 4.3% 9.1% 14.3% 32.4% 8.3% 33.3% 0.0% Use World Bank Group reports/data 34.8% 36.4% 52.4% 52.9% 50.0% 33.3% 46.2% Engage in World Bank Group related/sponsored 65.2% 45.5% 33.3% 26.5% 8.3% 11.1% 30.8% events/activities* Collaborate as part of my professional duties 52.2% 54.5% 38.1% 17.6% 25.0% 22.2% 30.8% Use World Bank Group website for information, data, 30.4% 18.2% 38.1% 38.2% 50.0% 33.3% 30.8% research, etc. *Significantly different between stakeholder groups What’s your gender?* Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other Female 0.0% 40.0% 19.0% 25.7% 0.0% 20.0% 0.0% Male 100.0% 60.0% 81.0% 74.3% 100.0% 80.0% 100.0% *Significantly different between stakeholder groups What’s your age? Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other 25 and under 0.0% 0.0% 0.0% 2.9% 0.0% 0.0% 0.0% 26-35 26.1% 20.0% 14.3% 17.1% 46.2% 10.0% 14.3% 36-45 34.8% 20.0% 47.6% 48.6% 30.8% 40.0% 21.4% 46-55 26.1% 60.0% 14.3% 17.1% 23.1% 40.0% 14.3% 56 and above 13.0% 0.0% 23.8% 14.3% 0.0% 10.0% 50.0% 79 World Bank Group Country Opinion Survey 2018: Cambodia Appendix C: Responses to Selected Questions by Level of Collaboration with the World Bank Group18 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY18 Cambodia COS questionnaire: All 10-point scale questions and question B4 “When thinking about how the World Bank Group can have the most impact on development results in Cambodia, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Cambodia?” Collaborating with the WBG N=67 Not collaborating with the WBG N=58 B. Overall Attitudes toward the World Bank Group Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 65 6.29 2.21 55 5.02 2.18 Cambodia?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 61 7.23 1.76 48 5.63 2.11 effectiveness in Cambodia* (1-Not effective at all, 10-Very effective) *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Cambodia solve its most complicated 62 6.97 1.70 40 5.93 1.87 development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators 18Only 125 respondents provided information about whether they collaborated with the WBG, therefore, only responses from these individuals were analyzed. 80 World Bank Group Country Opinion Survey 2018: Cambodia B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Cambodia, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Cambodia? (Choose no more than THREE) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Water and sanitation 9.0% 17.5% Pollution 0.0% 3.5% Job creation/employment 22.4% 19.3% Urban development 6.0% 1.8% Energy 4.5% 7.0% Social protection 11.9% 5.3% Gender equity 0.0% 5.3% Private sector development* 25.4% 8.8% Education 35.8% 31.6% Public sector governance/reform 34.3% 42.1% Poverty reduction 14.9% 15.8% Food security 1.5% 1.8% Health 7.5% 8.8% Financial market development 4.5% 1.8% Disaster risk management 6.0% 3.5% Equality of opportunity 6.0% 1.8% Skills development 17.9% 19.3% Judiciary reform 10.4% 10.5% Macroeconomic stability and growth 9.0% 7.0% Transport 7.5% 12.3% Agriculture modernization and rural development 20.9% 19.3% Trade facilitation 6.0% 3.5% Crime and violence 0.0% 0.0% Natural resource management 9.0% 21.1% Climate change 1.5% 3.5% Anti corruption 13.4% 19.3% Information and communications technology 3.0% 0.0% *Significantly different between collaborators and non-collaborators How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Cambodia Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Investment Project Financing (IPF)* 39 7.18 1.83 22 6.18 1.87 Development Policy Financing (DPF)* 39 7.00 1.49 20 5.95 1.73 Program-for-Results Financing (PforR)* 29 6.90 1.63 14 5.71 1.33 Trust funds and grants* 35 7.26 1.90 22 5.95 2.21 Guarantees 21 6.38 1.56 13 5.92 1.98 IFC Investment Services 30 6.90 1.40 12 6.08 1.62 IFC Advisory Services* 26 6.92 1.67 12 5.75 1.14 *Significantly different between collaborators and non-collaborators 81 World Bank Group Country Opinion Survey 2018: Cambodia B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Cambodia? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 63 7.30 1.66 47 6.79 1.97 development in Cambodia The World Bank Group’s work is aligned with what I consider 63 7.03 1.91 43 6.40 2.03 the development priorities for Cambodia To what extent is the World Bank Group an effective development partner in Cambodia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Responsiveness to needs 62 6.56 1.73 42 6.00 1.53 Flexibility (in terms of the institution’s products and services)* 57 6.02 1.80 33 4.73 1.79 Flexibility (in terms of changing country circumstances)* 53 5.91 1.68 34 5.03 1.96 Being inclusive 51 6.41 1.83 34 5.62 2.19 Openness (sharing data and other information) 64 7.08 1.94 40 6.38 2.33 Collaboration with the Government 61 7.52 1.65 39 7.18 1.93 The speed in which it gets things accomplished on the ground* 54 6.19 1.93 34 5.12 1.77 Helping to bring discipline/effective supervision to 54 6.83 1.80 31 6.03 1.72 implementation of investment projects* Collaboration with civil society* 49 6.63 1.88 40 5.38 2.03 Staff accessibility* 58 6.84 2.08 33 5.12 2.15 Collaboration with other donors and development partners* 51 7.12 1.49 33 6.06 2.15 Collaboration with the private sector* 48 6.42 1.82 33 5.27 2.04 Straightforwardness and honesty* 57 7.21 1.81 34 5.94 2.23 Treating clients and stakeholders in Cambodia with respect* 54 7.20 1.84 31 6.32 1.85 Being a long-term partner 55 7.76 1.72 40 7.38 2.10 *Significantly different between collaborators and non-collaborators 82 World Bank Group Country Opinion Survey 2018: Cambodia C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Cambodia? (1-Not important at all, 10-Very important) Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Urban development 57 7.30 1.84 46 6.91 2.09 Energy 57 7.74 1.53 43 7.56 2.16 Social protection 58 7.53 1.79 41 7.22 1.97 Gender equity 59 7.29 2.05 45 6.93 1.74 Private sector development* 60 8.03 1.30 45 7.33 1.65 Education 59 8.58 1.54 51 8.63 1.50 Public sector governance/reform 61 8.57 1.23 47 8.15 1.72 Poverty reduction 62 8.44 1.30 50 8.30 2.02 Food security 59 7.20 1.68 46 7.33 2.25 Water and sanitation 58 7.52 1.70 46 7.59 2.08 Pollution 53 6.81 1.94 43 6.88 2.32 Job creation/employment 57 7.93 1.73 45 7.98 1.98 Health 60 8.07 1.65 47 8.13 2.00 Financial market development 54 7.57 1.95 43 7.28 1.89 Judiciary reform 51 8.00 1.90 47 7.68 2.70 Macroeconomic stability and growth 60 8.05 1.57 41 8.27 1.47 Transport 61 7.90 1.69 46 7.61 2.12 Agriculture modernization and rural development 63 7.87 1.72 45 7.60 2.33 Trade facilitation 57 7.74 1.51 43 7.12 1.99 Crime and violence 52 6.23 2.20 39 6.08 2.38 Natural resource management 60 7.53 1.81 45 7.40 2.41 Climate change 61 7.16 1.69 45 6.93 2.48 Anti corruption 57 8.11 1.82 47 7.55 2.45 Disaster risk management 59 7.05 1.90 42 6.83 2.20 Equality of opportunity 57 7.51 1.48 44 7.20 1.98 Skills development 60 8.17 1.60 43 7.81 1.97 Information and communications technology 58 7.34 1.83 44 7.18 2.40 *Significantly different between collaborators and non-collaborators 83 World Bank Group Country Opinion Survey 2018: Cambodia C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Cambodia? (1-Not effective at all, 10-Very effective) Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Urban development 29 6.00 2.10 23 5.78 2.00 Energy 35 6.49 1.76 25 6.60 2.16 Social protection* 35 6.66 1.70 25 5.36 1.75 Gender equity* 35 6.77 1.61 27 5.74 2.14 Private sector development* 43 6.44 1.68 24 5.46 2.19 Education 51 7.39 1.59 33 6.82 1.47 Public sector governance/reform* 49 7.14 1.73 34 6.00 1.81 Poverty reduction* 51 6.98 1.56 39 6.05 1.96 Food security* 36 6.47 1.66 28 5.54 1.97 Water and sanitation 36 7.06 1.57 26 6.12 2.23 Pollution* 26 6.19 1.72 17 4.47 2.24 Job creation/employment* 36 6.56 1.75 25 5.00 2.12 Health* 40 7.10 1.48 30 5.90 1.88 Financial market development* 33 6.82 1.78 21 5.76 1.87 Macroeconomic stability and growth* 37 6.46 2.29 26 4.81 2.58 Transport 42 7.38 1.25 21 6.67 1.88 Agriculture modernization and rural development 42 6.95 1.40 28 6.11 2.33 Trade facilitation 37 6.24 1.67 25 6.04 1.97 Natural resource management 33 6.24 1.66 19 5.21 2.12 Climate change* 27 6.00 1.88 20 4.35 2.23 Anti corruption* 35 5.94 2.11 27 4.70 2.43 Disaster risk management* 36 6.58 1.59 26 5.08 2.13 Equality of opportunity* 27 6.11 2.12 24 4.71 1.76 Skills development* 33 6.61 1.68 25 4.88 1.99 Information and communications technology 30 6.40 1.59 19 5.53 2.01 *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 57 6.63 1.42 43 5.81 1.56 achieve development results in Cambodia?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators To what extent do you agree with the following statements about the World Bank Group in Cambodia? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs 49 6.92 1.77 40 6.40 1.95 of Cambodia The World Bank Group meets Cambodia’s needs for knowledge 54 7.20 1.50 41 6.46 2.00 services* *Significantly different between collaborators and non-collaborators 84 World Bank Group Country Opinion Survey 2018: Cambodia D. The World Bank Group’s Knowledge Work and Activities In Cambodia, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Are timely* 55 6.82 1.78 36 5.42 2.23 Include appropriate level of stakeholder involvement during 56 6.93 1.69 37 5.27 2.02 preparation* Lead to practical solutions* 55 6.76 1.74 41 5.24 2.05 Are accessible (well written and easy to understand)* 61 7.39 1.45 40 5.63 2.31 Are source of relevant information on global good practices* 60 7.48 1.40 38 6.39 2.05 Are relevant to country challenges* 62 7.19 1.59 39 5.97 1.93 Are adequately disseminated* 60 6.35 1.66 41 5.24 2.13 Are translated enough into local language* 60 6.47 1.79 36 4.72 2.08 Are adaptable to Cambodia’s specific development challenges 56 6.43 1.66 37 5.30 1.82 and country circumstances* *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 61 7.36 1.83 45 6.47 1.82 development results in your country?* Overall, how would you rate the technical quality of the World 62 7.23 1.46 41 6.51 1.60 Bank Group's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between collaborators and non-collaborators 85 World Bank Group Country Opinion Survey 2018: Cambodia E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD The World Bank Group disburses funds promptly 46 5.78 2.24 23 5.17 2.31 The World Bank Group effectively monitors and evaluates the 53 7.38 1.67 32 6.16 2.07 projects and programs it supports* The World Bank Group’s approvals and reviews are done in a 47 6.60 2.03 31 5.32 2.01 timely fashion* The World Bank Group’s “Safeguard Policy” requirements are 38 6.76 1.91 25 6.48 1.64 reasonable The World Bank Group’s conditions on its lending are 43 6.91 1.73 30 6.23 1.91 reasonable The World Bank Group takes decisions quickly in Cambodia* 46 5.80 2.11 29 4.66 2.06 Working with the World Bank Group increases Cambodia’s 55 7.40 1.67 42 6.29 1.90 institutional capacity* Where country systems are adequate, the World Bank Group 44 6.75 1.94 25 6.32 2.54 makes appropriate use of them The World Bank Group provides effective implementation 53 6.98 1.98 31 6.48 2.16 support Help to bring discipline/effective supervision to implementation 50 7.18 1.38 28 6.86 1.98 of investment projects *Significantly different between collaborators and non-collaborators G. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate. 45 7.40 1.51 26 6.88 1.48 I find the information on the World Bank Group’s websites 45 7.78 1.49 26 7.50 1.48 useful. The World Bank Group’s social media channels are valuable 40 7.25 2.15 29 6.93 2.15 sources of information about the institution 86 World Bank Group Country Opinion Survey 2018: Cambodia Appendix D: Responses to Selected Questions by Year19 All data presented in this appendix are weighted. As a result, means of the FY 2018 data and the total number of respondents indicated will be slightly different from the aggregated responses in Appendix A. Similarly, responses from FY 2015 respondents and the total number of respondents indicated may differ from those reported in the FY 2015 COS report. • FY 2015 Number of comparable respondents N=124 • FY 2018 Number of comparable respondents N=112 By weighting, the FY 2018 and FY 2015 samples have the same stakeholder composition and thus are comparable. The stakeholder groups which do not have respondents in both years are not included in the comparison. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY 2015 FY 2018 Office of the President/Prime Minister/Minister 5% 5% State and local government institutions 30% 30% Bilateral/multilateral agencies 10% 10% Civil society 30% 30% Private sector 15% 15% Media 10% 10% A. General Issues facing Cambodia In general would you say that Cambodia is headed in ... ? Percentage of Respondents FY 2015 FY 2018 The right direction 64.3% 59.0% The wrong direction 10.7% 11.4% Not sure 25.0% 29.5% B. Overall Attitudes toward the World Bank Group Year FY 2015 FY 2018 N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 118 5.41 2.25 107 5.69 2.28 Cambodia? (1-Not familiar at all, 10-Extremely familiar) Year FY 2015 FY 2018 N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 101 6.35 1.60 96 6.62 2.00 effectiveness in Cambodia (1-Not effective at all, 10-Very effective) Year FY 2015 FY 2018 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Cambodia solve its most complicated 99 6.60 1.69 92 6.65 1.77 development challenges? (1-To no degree at all, 10-To a very significant degree) 19Only those questions that were asked in the FY 2015 and FY 2018 country opinion surveys, with similar response scales/options, are presented. 87 World Bank Group Country Opinion Survey 2018: Cambodia B. Overall Attitudes toward the World Bank Group (continued) To what extent do you believe that the World Bank Group’s work and support help the poorest in Cambodia? Percentage of Respondents FY 2015 FY 2018 To a fully sufficient degree 3.3% 1.8% To a somewhat sufficient degree 23.8% 31.3% To a somewhat insufficient degree 34.4% 29.5% To a very insufficient degree 26.2% 25.0% Don’t know 12.3% 12.5% To what extent do you agree with the following statements about the World Bank Group’s work in Cambodia? (1-Strongly disagree, 10-Strongly agree) Year FY 2015 FY 2018 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 103 6.82 1.961 100 7.12 1.893 development in Cambodia The World Bank Group’s work is aligned with what I consider 98 6.73 2.014 94 6.83 1.899 the development priorities for Cambodia To what extent is the World Bank Group an effective development partner in Cambodia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Year FY 2015 FY 2018 N Mean SD N Mean SD Responsiveness to needs 86 6.41 1.81 91 6.44 1.67 Flexibility (in terms of the institution’s products and services) 84 5.78 1.80 78 5.82 1.75 Flexibility (in terms of changing country circumstances) 87 5.84 1.89 77 5.81 1.65 Being inclusive 76 6.24 1.80 73 6.16 1.96 Openness (sharing data and other information) 93 6.78 1.94 92 6.65 2.09 Collaboration with the Government 93 7.33 1.69 89 7.40 1.66 The speed in which it gets things accomplished on the ground 72 5.91 1.88 77 5.96 1.93 Helping to bring discipline/effective supervision to 71 6.58 1.78 implementation of investment projects ' Collaboration with civil society* 84 7.02 1.85 79 6.04 2.05 Staff accessibility 79 6.59 2.20 82 6.47 2.26 Collaboration with other donors and development partners* 87 7.70 1.65 76 6.78 1.70 Collaboration with the private sector 75 6.34 1.98 71 6.06 1.93 Straightforwardness and honesty 83 7.09 1.73 79 6.73 2.05 Treating clients and stakeholders in Cambodia with respect 89 6.46 1.94 76 6.97 1.74 Being a long-term partner 86 7.86 1.56 85 7.59 1.82 *Significantly different between FY 2015 and FY 2018 'Only FY 2018 Cambodia COS questionnaire had this response option . 88 World Bank Group Country Opinion Survey 2018: Cambodia C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Cambodia?20 (1-Not important at all, 10-Very important) Year FY 2015 FY 2018 N Mean SD N Mean SD Urban development 99 6.98 1.97 90 7.10 1.92 Energy 95 7.71 1.81 89 7.56 1.79 Social protection 99 7.92 1.87 88 7.42 1.81 Gender equity 102 7.30 1.94 92 7.01 1.89 Private sector development' 92 7.85 1.89 91 7.78 1.38 Education 100 8.63 1.69 95 8.57 1.49 Public sector governance/reform 103 8.60 1.57 97 8.27 1.56 Poverty reduction 105 8.43 1.93 100 8.38 1.71 Food security* 101 7.87 1.75 91 7.26 1.91 Water and sanitation 100 7.86 1.94 93 7.52 1.86 Pollution 85 6.77 2.10 Job creation/employment 100 8.21 1.66 88 7.92 1.78 Health 102 8.33 1.67 94 8.00 1.81 Financial market development'' 90 7.21 1.87 87 7.36 1.89 Judiciary reform 84 7.75 2.29 Macroeconomic stability and growth''' 100 8.36 1.62 88 8.08 1.44 Transport 94 7.52 1.95 92 7.64 1.93 Agriculture modernization and rural development'''' 107 8.23 1.75 95 7.77 1.89 Trade facilitation''''' 96 7.62 1.75 83 7.39 1.70 Crime and violence 78 6.18 2.14 Natural resource management 105 7.67 2.11 89 7.53 2.02 Climate change 99 7.61 1.92 92 7.12 2.06 Anti corruption 108 8.16 2.22 89 7.85 2.13 Disaster risk management'''''' 98 7.32 1.73 87 6.97 2.01 Equality of opportunity 97 7.56 1.86 86 7.42 1.64 Skills development 89 8.06 1.72 Information and communications technology* 93 6.72 2.11 88 7.44 1.89 *Significantly different between FY 2015 and FY 2018 ' In FY 2015, the category was “Private sector development/Foreign direct investment.” '' In FY 2015, the category was “Financial markets.” ''' In FY 2015, the category was “Economic growth.” '''' In FY 2015, there were two categories related to agriculture and rural development: “Rural development” and “Agricultural development.” A mean score of responses to these two categories was calculated and included in a separate variable that then was compared to FY 2018 “Agriculture modernization and rural development” category. ''''' In FY 2015, the category was “Trade and exports.” '''''' In FY 2015, the category was “Disaster management.” 20 The categories that were compared had the same wording or slightly different wording, but the same meaning. The categories “Pollution,” “Crime and violence,” and “Skills development” were absent in FY 2015; FY 2018 “Judiciary reform” category could not be compared to FY 2015 “Law and justice (e.g., judicial system)” category. 89 World Bank Group Country Opinion Survey 2018: Cambodia C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Cambodia?21 (1-Not effective at all, 10-Very effective) Year FY 2015 FY 2018 N Mean SD N Mean SD Urban development 53 5.59 1.63 49 6.02 1.96 Energy 57 6.21 1.62 54 6.69 1.95 Social protection 64 5.96 1.92 53 6.22 1.84 Gender equity 75 6.58 1.84 59 6.35 1.79 Private sector development' 63 6.62 1.79 62 6.20 1.83 Education 70 6.78 1.54 74 7.24 1.59 Public sector governance/reform 80 6.63 1.96 76 6.79 1.83 Poverty reduction 88 6.70 1.89 83 6.68 1.80 Food security 69 6.61 1.39 57 6.21 1.89 Water and sanitation 76 6.61 1.65 60 6.73 1.88 Pollution 42 5.49 2.02 Job creation/employment 67 6.14 1.57 58 6.09 1.95 Health 81 6.41 1.67 65 6.60 1.71 Financial market development'' 52 6.19 1.51 50 6.36 1.84 Macroeconomic stability and growth* ''' 75 6.96 1.58 59 6.01 2.40 Transport* 75 6.49 1.60 59 7.15 1.44 Agriculture modernization and rural development'''' 84 6.58 1.67 62 6.63 1.82 Trade facilitation''''' 62 6.55 1.56 57 6.15 1.79 Natural resource management 67 5.56 2.27 46 5.96 1.79 Climate change 66 6.11 1.76 44 5.63 1.99 Anti corruption 75 5.74 2.17 58 5.47 2.22 Disaster risk management'''''' 63 5.95 1.78 55 5.96 1.94 Equality of opportunity* 65 6.21 1.66 48 5.51 2.03 Skills development 54 6.13 1.82 Information and communications technology 47 5.77 1.68 44 6.09 1.77 *Significantly different between FY2015 and FY2018 ' In FY 2015, the category was “Private sector development/Foreign direct investment.” '' In FY 2015, the category was “Financial markets.” ''' In FY 2015, the category was “Economic growth.” '''' In FY 2015, there were two categories related to agriculture and rural development: “Rural development” and “Agricultural development.” A mean score of responses to these two categories was calculated and included in a separate variable that then was compared to FY 2018 “Agriculture modernization and rural development” category. ''''' In FY 2015, the category was “Trade and exports.” '''''' In FY 2015, the category was “Disaster management.” 21 The categories that were compared had the same wording or slightly different wording, but the same meaning. The categories “Pollution,” and “Skills development” were absent in FY 2015; FY 2018 “Judiciary reform” category could not be compared to FY 2015 “Law and justice (e.g., judicial system)” category. 90 World Bank Group Country Opinion Survey 2018: Cambodia C. World Bank Group’s Effectiveness and Results (continued) Year FY 2015 FY 2018 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 96 6.28 1.57 86 6.37 1.53 achieve development results in Cambodia? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Cambodia? (1-Strongly disagree, 10-Strongly agree) Year FY 2015 FY 2018 N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs 92 6.57 1.91 79 6.85 1.77 of Cambodia The World Bank Group meets Cambodia’s needs for 98 6.96 1.67 85 6.97 1.67 knowledge services D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Percentage of Respondents FY 2015 FY 2018 Weekly 3.5% 7.5% Monthly 10.5% 15.0% A few times a year 43.0% 43.0% Rarely 29.8% 29.0% Never 13.2% 5.6% In Cambodia, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Year FY 2015 FY 2018 N Mean SD N Mean SD Are timely 84 6.32 1.64 81 6.46 2.01 Include appropriate level of stakeholder involvement during 74 6.38 1.53 82 6.39 2.00 preparation Lead to practical solutions 87 6.35 1.63 85 6.24 1.98 Are accessible (well written and easy to understand) 90 6.61 1.88 92 6.73 1.96 Are source of relevant information on global good practices 88 6.63 1.74 88 7.04 1.77 Are relevant to country challenges 90 6.86 1.81 Are adequately disseminated 89 6.07 1.95 89 6.07 1.94 Are translated enough into local language 79 5.65 1.97 86 5.80 2.03 Are adaptable to Cambodia’s specific development challenges 95 6.29 1.62 83 6.10 1.84 and country circumstances 91 World Bank Group Country Opinion Survey 2018: Cambodia D. The World Bank Group’s Knowledge Work and Activities (continued) Year FY 2015 FY 2018 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 99 6.82 1.54 94 7.11 1.78 development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 95 7.03 1.45 91 6.98 1.47 (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Year FY 2015 FY 2018 N Mean SD N Mean SD The World Bank Group disburses funds promptly 72 5.11 2.05 63 5.72 2.24 The World Bank Group effectively monitors and evaluates the 90 6.99 1.62 78 7.10 1.86 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 80 6.48 1.73 71 6.43 1.92 timely fashion The World Bank Group’s “Safeguard Policy” requirements are 78 6.87 1.71 56 6.82 1.50 reasonable The World Bank Group’s conditions on its lending are 73 6.42 2.07 63 6.71 1.60 reasonable The World Bank Group takes decisions quickly in Cambodia 80 5.49 1.70 66 5.60 2.00 Working with the World Bank Group increases Cambodia’s 95 6.76 1.88 85 7.03 1.83 institutional capacity Where country systems are adequate, the World Bank Group 77 6.97 1.74 63 6.73 2.06 makes appropriate use of them The World Bank Group provides effective implementation 91 6.76 1.78 75 6.96 1.94 support Help to bring discipline/effective supervision to implementation 73 7.13 1.57 of investment projects ' 'Only FY 2018 Cambodia COS questionnaire had this response option . F. The Future Role of the World Bank Group in Cambodia How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? * Percentage of Respondents FY 2015 FY 2018 Financial services 13.7% 31.1% Knowledge products 32.5% 18.9% Convening services 2.6% 1.9% None of the above 1.7% 1.9% The combination is appropriate for Cambodia 42.7% 34.9% Don’t know 6.8% 11.3% *Significantly different between FY2015 and FY2018 92 World Bank Group Country Opinion Survey 2018: Cambodia G. Communication and Information Sharing Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? Percentage of Respondents FY 2015 FY 2018 Yes 27.8% 27.6% No 72.2% 72.4% Do you use/have you used the World Bank Group website? Percentage of Respondents FY 2015 FY 2018 Yes 62.4% 67.9% No 37.6% 32.1% Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, Twitter, YouTube, and Flickr)? Percentage of Respondents FY 2015 FY 2018 Yes 27.3% 37.7% No 72.7% 62.3% Which Internet connection do you use primarily when visiting a World Bank Group website? Percentage of Respondents FY 2015 FY 2018 High speed/WiFi 83.8% 73.8% Dial-up 16.2% 26.2% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Year FY 2015 FY 2018 N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate. 78 6.93 2.15 61 7.15 1.48 I find the information on the World Bank Group’s websites 80 7.66 1.53 62 7.69 1.45 useful. The World Bank Group’s social media channels are valuable 56 7.48 1.76 64 7.18 2.15 sources of information about the institution 93 World Bank Group Country Opinion Survey 2018: Cambodia Appendix E: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally Which of the following describes most of your exposure to the World Bank Group in Cambodia? (Choose no more than TWO) collaborate/work with the World Bank Indicator Question Group in your country? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Not collaborating Collaborating with No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG the WBG Overall, please rate your impression of the World Bank 5.63 7.23 6.49 6.19 6.42 6.48 6.28 6.75 6.22 6.92 6.67 6.03 Group’s effectiveness in Cambodia Overall the World Bank Group currently plays a relevant role 6.79 7.30 7.02 6.93 6.86 7.17 6.85 7.30 6.93 7.16 7.18 6.68 in development in Cambodia The World Bank Group’s work is aligned with what I consider 6.40 7.03 6.75 6.75 6.75 6.75 6.57 7.08 6.44 7.37 7.09 6.11 the development priorities for Cambodia Responsiveness to needs 6.00 6.56 6.29 6.43 6.27 6.35 6.20 6.49 6.27 6.39 6.26 6.39 Flexibility (in terms of the institution’s products and services) 4.73 6.02 5.51 5.40 5.37 5.63 5.26 5.91 5.54 5.40 5.51 5.47 Flexibility (in terms of changing country circumstances) 5.03 5.91 5.49 5.67 5.49 5.54 5.17 6.03 5.52 5.50 5.44 5.65 Being inclusive 5.62 6.41 5.96 6.75 5.93 6.16 6.02 6.06 6.09 5.93 5.93 6.24 Openness (sharing data and other information) 6.38 7.08 6.65 7.40 6.64 6.88 6.70 6.87 6.77 6.73 6.84 6.61 Collaboration with the Government 7.18 7.52 7.29 8.23 7.44 7.38 7.37 7.49 7.40 7.44 7.33 7.57 The speed in which it gets things accomplished on the 5.12 6.19 5.69 6.15 5.58 5.95 5.60 6.00 5.85 5.57 5.69 5.87 ground Helping to bring discipline/effective supervision to 6.03 6.83 6.39 7.40 6.68 6.32 6.49 6.53 6.34 6.83 6.50 6.52 implementation of investment projects Collaboration with civil society 5.37 6.63 6.02 5.45 5.94 5.98 5.93 6.00 5.86 6.17 5.95 5.97 Staff accessibility 5.12 6.84 6.20 5.82 6.27 6.02 5.82 6.68 6.07 6.32 6.10 6.27 Collaboration with other donors and development partners 6.06 7.12 6.73 6.45 6.81 6.56 6.58 6.88 6.54 7.00 6.60 6.86 Collaboration with the private sector 5.27 6.42 5.91 5.92 5.98 5.84 5.80 6.10 5.68 6.38 5.98 5.75 Straightforwardness and honesty 5.94 7.21 6.68 6.67 6.68 6.67 6.62 6.76 6.53 6.97 6.62 6.81 Treating clients and stakeholders in Cambodia with respect 6.32 7.20 6.84 7.00 6.85 6.87 6.72 7.05 6.87 6.84 6.73 7.15 Being a long-term partner 7.37 7.76 7.47 7.77 7.65 7.35 7.37 7.71 7.49 7.55 7.50 7.53 To what extent does the World Bank Group’s work help to 5.81 6.63 6.30 6.07 6.24 6.30 6.08 6.54 6.04 6.79 6.57 5.76 achieve development results in Cambodia? The World Bank Group’s financial instruments meet the 6.40 6.92 6.71 6.31 6.41 6.90 6.48 6.94 6.53 6.90 6.78 6.36 needs of Cambodia The World Bank Group meets Cambodia’s needs for 6.46 7.20 6.83 7.00 6.68 7.04 6.95 6.67 6.86 6.87 6.87 6.85 knowledge services World Bank Group’s knowledge work and activities are adaptable to Cambodia’s specific development challenges 5.30 6.43 5.94 6.07 5.92 6.00 6.00 5.88 5.84 6.19 5.93 6.00 and country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 6.47 7.36 6.97 6.73 6.77 7.15 6.91 6.98 6.94 6.92 6.99 6.84 development results in your country? Overall, how would you rate the technical quality of the World 6.51 7.23 6.87 7.13 6.93 6.89 6.88 6.98 6.75 7.22 7.14 6.46 Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in Cambodia 4.66 5.80 5.28 6.43 5.10 5.71 5.12 5.75 5.19 5.71 5.70 4.57 Where country systems are adequate, the World Bank 6.32 6.75 6.49 7.71 6.49 6.76 6.47 6.80 6.29 7.15 6.85 6.10 Group makes appropriate use of them Yellow highlight indicates significant difference between Yes and No means. 94 World Bank Group Country Opinion Survey 2018: Cambodia Appendix F: Cambodia FY 2018 Questionnaire World Bank Group Country Survey FY 2018 – Cambodia The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Cambodia or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Cambodia, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Cambodia. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING CAMBODIA A1. In general would you say that Cambodia is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 95 World Bank Group Country Opinion Survey 2018: Cambodia SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Cambodia. Please identify which of the following you consider the most important development priorities in Cambodia. (Choose no more than THREE) 1 Urban development 15 Judiciary reform 2 Energy 16 Macroeconomic stability and growth Social protection (e.g., pensions, targeted social 3 17 Transport (e.g., roads, bridges, transportation) assistance) 4 Gender equity 18 Agriculture modernization and rural development 5 Private sector development 19 Trade facilitation 6 Education 20 Crime and violence Public sector governance/reform (i.e., government 7 effectiveness, public financial management, public 21 Natural resource management expenditure, fiscal system reform) 8 Poverty reduction 22 Climate change (e.g., mitigation, adaptation) 9 Food security 23 Anti corruption 10 Water and sanitation 24 Disaster risk management 11 Pollution 25 Equality of opportunity (i.e., social inclusion) 12 Job creation/employment 26 Skills development 13 Health 27 Information and communications technology 14 Financial market development A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Cambodia? (Choose no more than THREE) 1 Trade facilitation 14 Private sector development 2 Crime and violence 15 Education Public sector governance/reform (i.e., government 3 Natural resource management 16 effectiveness, public financial management, public expenditure, fiscal system reform) 4 Climate change (e.g., mitigation, adaptation) 17 Food security 5 Anti corruption 18 Urban development 6 Judiciary reform 19 Energy 7 Macroeconomic stability and growth 20 Water and sanitation 8 Disaster risk management 21 Pollution 9 Equality of opportunity (i.e., social inclusion) 22 Job creation/employment 10 Skills development 23 Health 11 Information and communications technology 24 Financial market development Social protection (e.g., pensions, targeted social 12 Transport (e.g., roads, bridges, transportation) 25 assistance) 13 Agriculture modernization and rural development 26 Gender equity 96 World Bank Group Country Opinion Survey 2018: Cambodia SECTION A: GENERAL ISSUES A4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Cambodia? (Choose no more than TWO) 1 Better opportunity for the poor who live in rural areas 2 Better opportunity for the poor who live in urban areas 3 Consistent economic growth 4 More reliable social safety net 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Greater access to micro-finance for the poor 9 Greater voice and participation for citizens to help ensure greater accountability 10 Education and training that better ensure job opportunity 11 Better quality public services 12 Better employment opportunities for young people 13 Better employment opportunities for women 14 Other (please specify):_____________________________________ 97 World Bank Group Country Opinion Survey 2018: Cambodia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Cambodia? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Cambodia. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Cambodia solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank Group can have the most impact on development results in Cambodia, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Cambodia? (Choose no more than THREE) 1 Water and sanitation 15 Disaster risk management 2 Pollution 16 Equality of opportunity (i.e., social inclusion) 3 Job creation/employment 17 Skills development 4 Urban development 18 Judiciary reform 5 Energy 19 Macroeconomic stability and growth Social protection (e.g., pensions, targeted social 6 20 Transport (e.g., roads, bridges, transportation) assistance) 7 Gender equity 21 Agriculture modernization and rural development 8 Private sector development 22 Trade facilitation 9 Education 23 Crime and violence Public sector governance/reform (i.e., government 10 effectiveness, public financial management, public 24 Natural resource management expenditure, fiscal system reform) 11 Poverty reduction 25 Climate change (e.g., mitigation, adaptation) 12 Food security 26 Anti corruption 13 Health 27 Information and communications technology 14 Financial market development 98 World Bank Group Country Opinion Survey 2018: Cambodia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Cambodia? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Bringing together different groups of stakeholders   Capacity development related to World Bank Group 2   supported projects 3 Technical assistance   4 Policy advice, studies, analyses   5 Financial resources   6 Data and statistics   7 Promoting knowledge sharing   8 Implementation support   9 Mobilizing third party financial resources   10 Donor coordination   11 Other (please specify): ________________________   B6. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Cambodia? (Choose no more than TWO) 1 Not client focused 2 The credibility of its knowledge/data 3 Not collaborating enough with private sector 4 Not aligned with other donors’ work 5 Not aligned with country priorities World Bank Group’s processes too complex and slow (e.g., too bureaucratic in its operational policies and 6 procedures) 7 Not willing to honestly criticize policies and reform efforts in the country 8 Staff too inaccessible 9 Not adequately sensitive to political/social realities in Cambodia 10 Too influenced by developed countries 11 Not exploring alternative policy options 12 Not sufficiently focused on results 13 Not in it for the long term 14 Its advice and strategies do not lend themselves to practical problem solving 15 Not collaborating enough with civil society (including NGOs, CBOs, beneficiary representatives) 16 Not enough public disclosure of its work 17 Arrogant in its approach 18 Other (please specify): __________________________________________________ 19 Don’t know 99 World Bank Group Country Opinion Survey 2018: Cambodia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B7. To what extent do you believe that the World Bank Group’s work and support help the poorest in Cambodia? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know B8. How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Cambodia Government’s efforts to reduce poverty? (If you have NO exposure to/experience with the instruments listed below, please select “N/A”) Not effective Very N/A at all effective 1 Investment Project Financing (IPF) 1 2 3 4 5 6 7 8 9 10  2 Development Policy Financing (DPF) 1 2 3 4 5 6 7 8 9 10  3 Program-for-Results Financing (PforR) 1 2 3 4 5 6 7 8 9 10  4 Trust funds and grants 1 2 3 4 5 6 7 8 9 10  5 Guarantees 1 2 3 4 5 6 7 8 9 10  6 IFC Investment Services 1 2 3 4 5 6 7 8 9 10  7 IFC Advisory Services 1 2 3 4 5 6 7 8 9 10  B9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Beneficiaries 7 Academia/think tanks/research institutes 2 Youth/university groups 8 Parliament 3 Private sector 9 Foundations 4 Local government 10 Media 5 Donor community 11 Other (please specify): _____________________ 6 NGOs/Community Based Organizations 12 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Cambodia? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B10 1 2 3 4 5 6 7 8 9 10  relevant role in development in Cambodia The World Bank Group’s work is aligned with what I B11 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Cambodia 100 World Bank Group Country Opinion Survey 2018: Cambodia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Cambodia, in terms of each of the following? To no degree To a very significant Don't at all degree know B12 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B13 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B14 1 2 3 4 5 6 7 8 9 10  circumstances) B15 Being inclusive 1 2 3 4 5 6 7 8 9 10  B16 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B17 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B18 1 2 3 4 5 6 7 8 9 10  the ground Helping to bring discipline/effective supervision to B19 1 2 3 4 5 6 7 8 9 10  implementation of investment projects B20 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B21 Staff accessibility 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development B22 1 2 3 4 5 6 7 8 9 10  partners B23 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  B24 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in Cambodia with B25 1 2 3 4 5 6 7 8 9 10  respect B26 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  B27. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank Group does not provide the government with consistent support throughout the reform effort 2 Political pressures and obstacles 3 Reforms are not well thought out in light of country challenges 4 Poor coordination within the Government 5 There is an inadequate level of private sector participation and support 6 Poor donor coordination 7 The World Bank Group is not sensitive enough to political/social realities on the ground 8 Lack of/inadequate levels of capacity in Government 9 There is not an adequate level of citizen/civil society participation 10 Corruption 11 Poor coordination within the World Bank Group 12 Other (please specify): ________________________________________ 101 World Bank Group Country Opinion Survey 2018: Cambodia SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Cambodia? Not important Very Don't at all important know 1 Urban development 1 2 3 4 5 6 7 8 9 10  2 Energy 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 3 1 2 3 4 5 6 7 8 9 10  assistance) 4 Gender equity 1 2 3 4 5 6 7 8 9 10  5 Private sector development 1 2 3 4 5 6 7 8 9 10  6 Education 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 7 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 8 Poverty reduction 1 2 3 4 5 6 7 8 9 10  9 Food security 1 2 3 4 5 6 7 8 9 10  10 Water and sanitation 1 2 3 4 5 6 7 8 9 10  11 Pollution 1 2 3 4 5 6 7 8 9 10  12 Job creation/employment 1 2 3 4 5 6 7 8 9 10  13 Health 1 2 3 4 5 6 7 8 9 10  14 Financial market development 1 2 3 4 5 6 7 8 9 10  15 Judiciary reform 1 2 3 4 5 6 7 8 9 10  16 Macroeconomic stability and growth 1 2 3 4 5 6 7 8 9 10  17 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  18 Agriculture modernization and rural development 1 2 3 4 5 6 7 8 9 10  19 Trade facilitation 1 2 3 4 5 6 7 8 9 10  20 Crime and violence 1 2 3 4 5 6 7 8 9 10  21 Natural resource management 1 2 3 4 5 6 7 8 9 10  22 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  23 Anti corruption 1 2 3 4 5 6 7 8 9 10  24 Disaster risk management 1 2 3 4 5 6 7 8 9 10  25 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 10  26 Skills development 1 2 3 4 5 6 7 8 9 10  27 Information and communications technology 1 2 3 4 5 6 7 8 9 10  102 World Bank Group Country Opinion Survey 2018: Cambodia SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Cambodia? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know 1 Urban development 1 2 3 4 5 6 7 8 9 10  2 Energy 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 3 1 2 3 4 5 6 7 8 9 10  assistance) 4 Gender equity 1 2 3 4 5 6 7 8 9 10  5 Private sector development 1 2 3 4 5 6 7 8 9 10  6 Education 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 7 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 8 Poverty reduction 1 2 3 4 5 6 7 8 9 10  9 Food security 1 2 3 4 5 6 7 8 9 10  10 Water and sanitation 1 2 3 4 5 6 7 8 9 10  11 Pollution 1 2 3 4 5 6 7 8 9 10  12 Job creation/employment 1 2 3 4 5 6 7 8 9 10  13 Health 1 2 3 4 5 6 7 8 9 10  14 Financial market development 1 2 3 4 5 6 7 8 9 10  15 Macroeconomic stability and growth 1 2 3 4 5 6 7 8 9 10  16 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  17 Agriculture modernization and rural development 1 2 3 4 5 6 7 8 9 10  18 Trade facilitation 1 2 3 4 5 6 7 8 9 10  19 Natural resource management 1 2 3 4 5 6 7 8 9 10  20 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  21 Anti corruption 1 2 3 4 5 6 7 8 9 10  22 Disaster risk management 1 2 3 4 5 6 7 8 9 10  23 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 10  24 Skills development 1 2 3 4 5 6 7 8 9 10  25 Information and communications technology 1 2 3 4 5 6 7 8 9 10  103 World Bank Group Country Opinion Survey 2018: Cambodia SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. To what extent does the World Bank Group’s work help to achieve development results in Cambodia? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Cambodia? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C4 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, Program-for-Results, etc.) meet the needs of Cambodia The World Bank Group meets Cambodia’s needs C5 for knowledge services (e.g., research, analysis, 1 2 3 4 5 6 7 8 9 10  data, technical assistance) PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 104 World Bank Group Country Opinion Survey 2018: Cambodia SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Cambodia, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree To a very significant Don't at all degree know D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D5 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on D6 1 2 3 4 5 6 7 8 9 10  global good practices D7 Are relevant to country challenges 1 2 3 4 5 6 7 8 9 10  D8 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D9 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Cambodia’s specific D10 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D11. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D12. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 105 World Bank Group Country Opinion Survey 2018: Cambodia SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10  in Cambodia Working with the World Bank Group increases E7 1 2 3 4 5 6 7 8 9 10  Cambodia’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the E8 1 2 3 4 5 6 7 8 9 10  World Bank Group makes appropriate use of them The World Bank Group provides effective E9 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) Help to bring discipline/effective supervision E10 1 2 3 4 5 6 7 8 9 10  to implementation of investment projects 106 World Bank Group Country Opinion Survey 2018: Cambodia SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN CAMBODIA F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Cambodia? (Choose no more than TWO) 1 Ensure greater selectivity in its work 2 Provide more adequate data/knowledge/statistics/figures on Cambodia’s economy 3 Offer more innovative knowledge services 4 Collaborate more effectively with Government clients (e.g., national, state, local) 5 Work faster 6 Reduce the complexity of obtaining World Bank Group financing 7 Help to bring discipline/effective supervision to implementation of investment projects 8 Offer more innovative financial products 9 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 10 Work more with civil society and beneficiary representatives 11 Increase the level of capacity development in the country 12 Improve the quality of its experts as related to Cambodia’s specific challenges 13 Work more with private sector 14 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Cambodia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Cambodia? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Cambodia 6 Don’t know 107 World Bank Group Country Opinion Survey 2018: Cambodia SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN CAMBODIA F3. Please answer the following questions: (Choose no more than THREE for each column) A. Which THREE areas below would B. Which THREE areas below benefit most from the World Bank would benefit most from Group playing a leading role among other donors in Cambodia? international partners in Cambodia? 1 Social cohesion   2 Public financial management   3 Reducing gender based violence   4 Crisis preparedness   5 Access to justice systems   6 Security mechanisms   7 Conflict resolution mechanisms   8 Support domestic resource mobilization   9 Access to basic services   10 Capacity of state institutions   11 Jobs   12 Improving livelihoods   13 Food security   14 Social safety nets   Stimulating dialogue to promote peace 15   and stability 108 World Bank Group Country Opinion Survey 2018: Cambodia SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Cambodia? (Choose no more than TWO) 1 Local radio 6 Internet 2 International radio 7 Periodicals Social media (e.g., Facebook, blogs, Twitter, 3 8 International television YouTube, Flickr) 4 International newspapers 9 Local newspapers 5 Local television 10 Other (please specify): ____________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) World Bank Group’s publications and other written Direct contact with World Bank Group (i.e., face to 1 5 materials face meetings/discussions) 2 e-Newsletters 6 World Bank Group’s website World Bank Group’s Social media (e.g., blogs, Facebook, Twitter, 3 7 seminars/workshops/conferences YouTube, Flickr) 4 Mobile phones 8 Other (please specify): ____________________ Are you aware of the World Bank Group's Access to Information Policies under which the World G3 Yes No Bank Group discloses any information in its possession that is not on a list of exceptions? G4 Do you have reliable access to the Internet? Yes No G5 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, G6 Yes No Twitter, YouTube, and Flickr)? G7. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/WiFi 2 Dial-up G8. How frequently do you consult the World Bank Group’s website and/or social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) for information/knowledge that you can use in your work? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never 109 World Bank Group Country Opinion Survey 2018: Cambodia SECTION G: COMMUNICATION AND INFORMATION SHARING Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to G9 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s G10 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., G11 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution 110 World Bank Group Country Opinion Survey 2018: Cambodia SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Regulatory 3 Office of Parliamentarian 13 Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial Department 4 14 Trade Union or Implementation Agency Project Management Unit (PMU) overseeing implementation of project/ 5 15 Faith-Based Group Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Private Foundation 19 Other (please specify): ________________________ 10 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country? 1 Yes 2 No H4. Which of the following agencies of the World Bank Group do you primarily engage with in Cambodia? (Select only ONE response) 1 The World Bank (IDA) 2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ 111 World Bank Group Country Opinion Survey 2018: Cambodia SECTION H: BACKGROUND INFORMATION H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view of how the two institutions work together in Cambodia? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in Cambodia? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. What’s your gender? 1 Female 2 Male H9. What’s your age? 1 25 and under 2 26-35 3 36-45 4 46-55 5 56 and above H10. Which best represents your geographic location? 1 Phnom Penh 2 Other urban areas 3 Rural areas Thank you for completing the survey! 112