Documents & Reports

Setting reasonable performance targets for public service delivery (English)

Abstract

Reaching agreement on a reasonable performance target is a challenge, with costs associated with getting it wrong. Attention in the literature has focused on the potential negative effects of gaming or of creaming. However, even if there is no gaming ... See More +

Details

  • Newman, John L.; Azevedo, Joao Pedro;
  • 2013/03/01
  • Policy Research Working Paper
  • WPS6385
  • 1
  • 1
  • Brazil
  • Latin America & Caribbean
  • 2013/01/01
  • Disclosed
  • Setting reasonable performance targets for public service delivery
See More +

Downloads

Complete Report in English

Official version of document (may contain signatures, etc)

*The text version is uncorrected OCR text and is included solely to benefit users with slow connectivity.

Citation