96108 Bosnia and Herzegovina The World Bank Group Country Opinion Survey FY14 Report of Findings January 2015 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 Acknowledgements The Bosnia and Herzegovina Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Jessica Cameron, Svetlana Markova and Jing Guo. Calita Woods and Dania Mendoza provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the Bosnia and Herzegovina country team and the local fielding agency Prime Communications. In particular, PORG is grateful to Anabela Abreu (Country Manager) and Jasmina Hadzic (Communications Associate) for their ongoing support throughout the Country Opinion Survey process. 1 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................5 IV. General Issues Facing Bosnia and Herzegovina .........................11 V. Overall Attitudes toward the World Bank Group .......................16 VI. Sectors: Importance and Effectiveness ......................................24 VII. How the World Bank Group Operates .......................................29 VIII. World Bank Group Knowledge and Instruments .......................34 IX. The Future Role of the World Bank Group in Bosnia and Herzegovina ........................................................40 X. Communication and Openness..................................................46 XI. Appendices ................................................................................52 2 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 I. Objectives This survey was designed to achieve the following objectives:  Assist the World Bank Group in gaining a better understanding of how stakeholders in Bosnia and Herzegovina perceive the World Bank Group;  Obtain systematic feedback from stakeholders in Bosnia and Herzegovina regarding:  Their views regarding the general environment in Bosnia and Herzegovina;  Their overall attitudes toward the World Bank Group in Bosnia and Herzegovina;  Overall impressions of the World Bank Group’s effectiveness and results, project/program related issues, knowledge work and activities, and communication and information sharing in Bosnia and Herzegovina; and  Perceptions of the World Bank Group’s future role in Bosnia and Herzegovina.  Use data to help inform Bosnia and Herzegovina country team’s strategy. II. Methodology From April to June 2014, 300 stakeholders of the World Bank Group in Bosnia and Herzegovina were invited to provide their opinions on the WBG’s assistance to the country by participating in a country survey. Participants in the survey were drawn from among the office of the President or Prime Minister; the office of a Minister; the office of a Parliamentarian; employees of a ministry, ministerial department, or implementation agency; consultants/contractors working on World Bank Group-supported projects/programs; project management units (PMUs) overseeing implementation of a project; local government officials or staff; bilateral agencies; multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community-based organizations (CBOs); the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; and the judiciary branch. A total of 109 stakeholders participated in the survey (36% response rate). Respondents received questionnaires via post or email and returned them accordingly. Respondents were asked about: general issues facing Bosnia and Herzegovina; their overall attitudes toward the WBG; the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in Bosnia and Herzegovina; and the WBG’s communication and information sharing. In addition, every country that engages in the Country Survey must include specific indicator questions that will be aggregated for the WBG’s annual Corporate Scorecard. These questions are identified throughout the survey report. In addition, when possible, responses from respondents completing this year’s country survey were compared to responses from the 105 respondents (50% response rate) who completed the country survey in FY ’07. Because of the length of time since this past survey, these comparisons are only presented in the Appendix (see page 136). A. General Issues Facing Bosnia and Herzegovina: Respondents were asked to indicate whether Bosnia and Herzegovina is headed in the right direction, what they thought were the most important development priorities, which areas would contribute most to reducing poverty, which areas would contribute most to generating economic growth, and what would achieve “shared prosperity�. 3 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 II. Methodology (continued) B. Overall Attitudes toward the World Bank Group: Respondents were asked to rate their familiarity with the WBG, its effectiveness in Bosnia and Herzegovina, WBG staff preparedness, the effectiveness of its activities, to what extent it should provide capacity building support to certain groups, the importance and effectiveness of the WBG’s current capacity building work, their agreement with various statements regarding the WBG’s work, and the extent to which it is an effective development partner. Respondents were also asked to indicate the sectoral areas on which it would be most productive for the WBG to focus its resources, the WBG’s greatest values and greatest weaknesses, its most effective instruments, with which stakeholder groups the WBG should collaborate more, if the WBG should have more or less of a local presence in Bosnia and Herzegovina, and to what they attributed slowed or failed reform efforts. C. World Bank Group’s Effectiveness and Results: Respondents were asked to rate the extent to which the WBG’s work helps achieve development results in Bosnia and Herzegovina, the extent to which the WBG meets Bosnia and Herzegovina’s needs for knowledge services and financial instruments, the extent to which the WBG measures and corrects its work in real time and builds/strengthens existing country systems, and the importance of the WBG’s involvement and the WBG’s level of effectiveness across twenty-seven development areas. Respondents were also asked to indicate if WBG decisions regarding its program were made primarily in country or at Headquarters. D. The World Bank Group’s Knowledge Work and Activities: Respondents were asked to indicate how frequently they consult WBG knowledge work and to rate the quality of the WBG’s knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality. E. Working with the World Bank Group: Respondents were asked to rate the extent to which various aspects of the WBG’s technical assistance/advisory work contribute to solving Bosnia and Herzegovina’s development challenges and their agreement with a series of statements regarding working with the WBG. Respondents were asked to indicate if the WBG operates with too much risk and if it is adequately staffed in Bosnia and Herzegovina. F. The Future Role of the World Bank Group in Bosnia and Herzegovina: Respondents were asked to indicate what the WBG should do to make itself of greater value, which of its services the WBG should offer more of in Bosnia and Herzegovina, and which areas would benefit most from the WBG playing a leading role versus other development partners. G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the WBG, their Internet access, and their usage and evaluation of the WBG’s websites. Respondents were asked about their awareness of the WBG’s Access to Information policy, past information requests from the WBG, and their level of agreement that they use more data from the World Bank Group as a result of the WBG’s Open Data policy. Respondents were also asked to evaluate the WBG’s information accessibility and responsiveness to information requests. H. Background Information: Respondents were asked to indicate their current position, specialization, whether they currently collaborate with the WBG, with which WBG agencies they work, their exposure to the WBG in Bosnia and Herzegovina, and their geographic location. Respondents were also asked if their projects involved both the World Bank and the IFC, and if so, to indicate their view of the two institutions working together. 4 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 III. Demographics of the Sample Current Position  For further analyses, the few respondents from the office of Minister were combined with the respondents from the office of the President, respondents from the financial sector/private banks were combined with those from the private sector, and the few respondents from the office of a Parliamentarian, bilateral agencies, multilateral agencies, independent government institutions, trade unions, and private foundations were included in the “Other� category. 5 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 III. Demographics of the Sample (continued) Area of Primary Specialization  Key comparisons across respondents’ specializations can be found in the Appendix (see page 140). 6 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 III. Demographics of the Sample (continued) Geographic Location  Because of the small number of respondents, those from Brcko District were combined with those from “Other� areas, creating one “Other Areas� category. Only significant geographic location differences in ratings of indicator questions will be discussed in the body of this report. All geographic locations comparisons can be found in the Appendix (see page 100). 7 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 III. Demographics of the Sample (continued) Collaboration with the World Bank Group  Differences in responding, based on collaboration with the World Bank Group in Bosnia and Herzegovina, can be found in the Appendix (see page 118). 8 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 III. Demographics of the Sample (continued) The World Bank and IFC 9 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 III. Demographics of the Sample (continued) Exposure to the World Bank Group  Differences in responses to the indicator questions, based on exposure to the World Bank Group in Bosnia and Herzegovina, can be found in the Appendix (see page 148). Please note that where these two factors appear to have a significant relationship with overall views of the WBG, it is highlighted in yellow in that table. Familiarity with the World Bank Group  Respondents’ ratings of familiarity with the World Bank Group were significantly, moderately correlated with their perceptions of the WBG’s overall effectiveness, the WBG’s work achieving development results, and the WBG’s relevance to development in Bosnia and Herzegovina. 10 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 IV. General Issues Facing Bosnia and Herzegovina Bosnia and Herzegovina Heading in the Wrong Direction?  Respondents who collaborated with the WBG in Bosnia and Herzegovina were significantly less likely to indicate that Bosnia and Herzegovina is headed in the wrong direction, and significantly more likely to indicate that there were not sure, compared to respondents who do not collaborate with the WBG. 11 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 IV. General Issues Facing Bosnia and Herzegovina (continued) Development Priority  Respondents from the office of the President/Minister were significantly more likely to indicate energy as one of the most important development priorities facing Bosnia and Herzegovina compared to respondents from other stakeholder groups.  Respondents who collaborate with the WBG were significantly more likely to indicate energy, anti-corruption, and law and justice as one of the most important development priorities compared to respondents who do not collaborate with the WBG, who were significantly more likely to indicate job creation/employment as one of the most important development priorities facing Bosnia and Herzegovina. 12 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 IV. General Issues Facing Bosnia and Herzegovina (continued) Factors Contributing to Poverty Reduction  Respondents from the office of the President/Minister were significantly more likely to indicate agricultural development and anti-corruption as factors contributing to reducing poverty compared to respondents from other stakeholder groups. Respondents from the media were also significantly more likely to indicate anti-corruption as a factor contributing to reducing poverty compared to respondents from other stakeholder groups. 13 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 IV. General Issues Facing Bosnia and Herzegovina (continued) Factors Contributing to Economic Growth  Employees of a ministry and respondents from local government and private sector/ financial sector/private banks were significantly less likely to indicate public sector governance/reform as a factor contributing to economic growth compared to respondents from other stakeholder groups.  Respondents who collaborate with the WBG were significantly less likely to indicate foreign direct investment compared to respondents who do not collaborate with the WBG as a factor contributing to economic growth. 14 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 IV. General Issues Facing Bosnia and Herzegovina (continued) Achieving “Shared Prosperity�  Respondents who collaborate with the WBG were significantly more likely to indicate better employment opportunities for young people compared to respondents who do not collaborate with the WBG as ways to achieve “shared prosperity� in Bosnia and Herzegovina. 15 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group As noted in the “Methodology� section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. Focusing World Bank Group Resources  Respondents from the office of the President/Minister were significantly more likely to indicate public sector governance/reform as an area in which the WBG should focus its resources compared to respondents from other stakeholder groups. Employees of ministries and respondents from NGOs, the media, and other organizations were significantly less likely to indicate economic growth as an area in which the WBG should focus its resources compared to respondents from other stakeholder groups. 16 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) The World Bank Group’s Overall Effectiveness (Indicator Question)  Respondents from Republika Srpska gave significantly higher ratings for the WBG’s effectiveness in Bosnia and Herzegovina compared to respondents from other geographic locations. Respondents across all geographic locations gave statistically similar ratings for the extent to which the WBG’s work achieves development results in Bosnia and Herzegovina.  Respondents who collaborate with the WBG gave significantly higher ratings for the WBG’s effectiveness in Bosnia and Herzegovina and for the extent to which the WBG’s work achieves development results in Bosnia and Herzegovina compared to respondents who do not collaborate with the WBG. 17 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Staff Preparedness (Indicator Question) Overall Ratings for Indicator Questions  Respondents from PMUs gave the highest ratings across all of the country survey indicator questions whereas respondents from the office of the President/Minister, NGOs, and other organizations gave lower ratings, although not significantly so. Responses for individual indicator questions by stakeholder groups can be found in the Appendix (see page 149). 18 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) WBG Activities: Greatest Value  Respondents from the office of the President/Minister were significantly more likely to indicate that strategy formulation was the greatest value of the WBG compared to respondents from other stakeholder groups. 19 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) WBG Activities: Effectiveness  Respondents who collaborate with the WBG gave significantly higher ratings for the effectiveness of the WBG’s convening/facilitating and strategy formulation compared to respondents who do not collaborate with the WBG. 20 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Capacity Building  Respondents from PMUs gave the highest ratings for the WBG’s effectiveness at project implementation whereas respondents from other organizations gave significantly lower ratings. Respondents from PMUs, NGOs, and the media gave the highest ratings for the importance of the WBG being involved in citizen engagement whereas respondents from the office of the President/Minister gave significantly lower ratings.  Respondents who collaborate with the WBG gave significantly higher ratings for the WBG’s effectiveness at project implementation and policy design compared to respondents who do not collaborate with the WBG. 21 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness  Respondents from the office of the President/Minister were significantly more likely to indicate that the WBG’s greatest weaknesses are not exploring alternative policy options and that its advice and strategies do not lend themselves to practical problem solving compared to respondents from other stakeholder groups. Respondents from NGOs were significantly more likely to indicate that the WBG’s greatest weakness is not enough public disclosure of its work compared to respondents from other stakeholder groups. Respondents from academia were significantly more likely to indicate that the WBG’s greatest weakness is not being aligned with country priorities compared to respondents from other stakeholder groups.  Respondents who collaborate with the WBG were significantly more likely to indicate that the WBG’s greatest weakness is not exploring alternative policy options compared to respondents who do not collaborate with the WBG, who were significantly more likely to indicate that its greatest weakness is not enough public disclosure of its work. 22 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Attributing Failed/Slow Reform Efforts  Compared to respondents from other stakeholder groups, respondents from the office of the President/Minister were significantly more likely to indicate that they attributed failed or slow reform efforts to political pressures and obstacles; respondents from the office of the President/Minister, local government, and NGOs were significantly more likely to indicate that they attributed failed or slow reform efforts to the Government working inefficiently; and respondents from NGOs and the media were significantly more likely to indicate that they attributed failed or slow reform efforts to an inadequate level of citizen/civil society participation.  Respondents who collaborate with the WBG were significantly more likely to indicate that they attribute failed or slow reform efforts to political pressures and obstacles compared to respondents who do not collaborate with the WBG, who were significantly more likely to indicate poor coordination with development partners and that the World Bank Group works too slowly. 23 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 VI. Sectors: Importance and Effectiveness Importance of Specific Areas 24 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 VI. Sectors: Importance and Effectiveness (continued) Importance of Specific Areas (continued)  There were statistically significant stakeholder group differences among thirteen of these twenty-seven areas of development. For the most part, respondents from PMUs tended to give the highest ratings of importance across these areas whereas respondents from the office of the President/Minister tended to give significantly lower ratings of importance. Those areas that had significant stakeholder group differences were:  “Urban development�;  “Environmental sustainability�;  “Poverty reduction�;  “Foreign direct investment�;  “Water and sanitation�;  “Disaster management�;  “Social cohesion�;  “Equality of opportunity�;  “Health�;  “Rural development�;  “Education�;  “Climate change�; and  “Agricultural development�.  Respondents who collaborate with the WBG gave significantly higher ratings of importance for “Energy�, “Disaster management�, “Public sector governance/reform�, “Social cohesion�, “Financial markets�, “Equality of opportunity�, “Health�, “Social protection�, “Climate change�, and “Natural resource management� compared to respondents who do not collaborate with the WBG. 25 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 VI. Sectors: Importance and Effectiveness (continued) Effectiveness of Specific Areas 26 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 VI. Sectors: Importance and Effectiveness (continued) Effectiveness of Specific Areas (continued)  Please note the complete breakdown of respondents’ effectiveness ratings for the WBG’s work in these development areas can be found in the Appendix. In addition to the aggregate mean ratings for each area, respondents who indicated that they “Don’t Know� are reported in Appendix A (see page 55), suggesting that primarily informed stakeholders responded to these questions. A complete breakdown by stakeholder groups can be found in Appendix B (see page 73), by geographic locations in Appendix C (see page 100), by WBG-collaborators in Appendix D (see page 118), and by respondents’ specializations/sectors in Appendix F (see page 140).  There were statistically significant stakeholder group differences among seven of these twenty-six areas of development. For the most part, respondents from PMUs tended to give the highest ratings for the Bank’s effectiveness across these areas whereas respondents from other organizations tended to give significantly lower ratings of importance. Those areas that had significant stakeholder group differences were:  “Local governance and institutions�;  “Water and sanitation�;  “Energy�;  “Public sector governance/reform�;  “Health�;  “Climate change�; and  “Agricultural development�.  Respondents who collaborate with the WBG gave significantly higher ratings for the WBG’s effectiveness across all but four of these twenty-six areas of development areas compared to respondents who do not collaborate with the WBG. Those areas that did not have significant differences were:  “Water and sanitation�;  “Financial markets�;  “Equality of opportunity�; and  “Health�. 27 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 VI. Sectors: Importance and Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Bosnia and Herzegovina, bivariate correlational analyses were conducted using respondents’ ratings of the twenty-six specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the WBG’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the WBG’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the WBG’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the WBG’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s overall effectiveness in Bosnia and Herzegovina. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at local governance and institutions;  The WBG’s effectiveness at rural development;  The WBG’s effectiveness at public sector governance/reform; and  The WBG’s effectiveness at water and sanitation.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Bosnia and Herzegovina, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at urban development;  The WBG’s effectiveness at education;  The WBG’s effectiveness at economic growth; and  The WBG’s effectiveness at foreign direct investment. 28 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 VII. How the World Bank Group Operates The World Bank Group’s Work in Bosnia and Herzegovina  Respondents who collaborate with the WBG gave significantly higher levels of agreement that the WBG plays a relevant role in development and that the WBG’s work is aligned with what they considered the development priorities for Bosnia and Herzegovina compared to respondents who do not collaborate with the WBG. Strengthening Existing Country Systems  Respondents who collaborate with the WBG gave significantly higher ratings that the WBG helps to build/strengthen existing country systems in Bosnia and Herzegovina compared to respondents who do not collaborate with the WBG. 29 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Overall Perceptions  Respondents from the media and academia had the highest levels of agreement that “Working with the World Bank Group increases Bosnia-Herzegovina’s institutional capacity� whereas respondents from local government and other organizations had significantly lower levels of agreement. Respondents from private sector/financial sector/ private banks and academia had the highest levels of agreement that “Where country systems are adequate, the World Bank Group makes appropriate use of them� whereas employees of ministries and respondents from local government had significantly lower levels of agreement. 30 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group as an Effective Development Partner  Respondents from PMUs and academia had the highest ratings for “Collaboration with EC and other development partners� whereas respondents from other organizations had significantly lower ratings.  Respondents from Federation of Bosnia and Herzegovina had significantly lower ratings for “Flexibility (in terms of the institution’s products and services)� compared to respondents from other locations. Respondents from Republika Srpska had the highest ratings for “Collaboration with the Government� whereas respondents from Federation of Bosnia and Herzegovina had significantly lower ratings. Respondents from Republika Srpska had the highest ratings for “Collaboration with EC and other development partners� whereas respondents from Other Areas had significantly lower ratings. 31 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group as an Effective Development Partner (continued)  Respondents who indicated that they collaborated with the WBG gave higher ratings across all aspects of the WBG being an effective development partner compared to respondents who indicated that they did not collaborate, significantly so for all but two. 32 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Risk-Taking Where Decisions are Made 33 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 VIII. World Bank Group Knowledge and Instruments Frequency of Consulting World Bank Group Knowledge Work and Activities  Respondents who indicated that they collaborate with the WBG reported significantly more frequent usage of WBG knowledge work and activities (30% indicated weekly/monthly usage) compared to respondents who indicated that they did not collaborate (more than two-thirds indicated rarely or never using). Meeting Bosnia and Herzegovina’s Knowledge Needs (Indicator Question)  Respondents who indicated that they collaborate with the WBG had significantly higher levels of agreement that the WBG meets Bosnia and Herzegovina’s needs for knowledge services compared to respondents who do not collaborate with the WBG. 34 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 VIII. World Bank Group Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities  Respondents from the media and academia had the highest ratings for “Are source of relevant information on global good practices� whereas respondents from the office of the President/Minister and other organizations had significantly lower ratings.  Respondents who indicated that they collaborate with the WBG gave higher ratings across all of these aspects of the WBG’s knowledge work and activities compared to respondents who do not collaborate with the WBG, significantly so for all but “Are source of relevant information on global good practices�, “Enhance your knowledge and/or skills�, and “Are translated enough into local language�. 35 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 VIII. World Bank Group Knowledge and Instruments (continued) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question)  Respondents who indicated that they collaborate with the WBG had significantly higher ratings regarding the significance of the contribution of the WBG’s knowledge work compared to respondents who indicated that they do not collaborate with the WBG. Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) 36 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 VIII. World Bank Group Knowledge and Instruments (continued) Most Effective Instruments  Respondents from the office of the President/Minister were significantly more likely to indicate that sector-wide approaches are one of the WBG’s most effective instruments in reducing poverty compared to respondents from other stakeholder groups.  Respondents who collaborate with the WBG were significantly more likely to indicate that sector-wide approaches are one of the WBG’s most effective instruments in reducing poverty compared to respondents who do not collaborate with the WBG, who were significantly more likely to indicate that they don’t know. 37 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 VIII. World Bank Group Knowledge and Instruments (continued) Meeting Bosnia and Herzegovina’s Needs for Financial Instruments (Indicator Question)  Respondents who indicated that they collaborate with the WBG had significantly higher levels of agreement that the WBG’s financial instruments meet the needs of Bosnia and Herzegovina compared to respondents who indicated that they do not collaborate with the WBG. Measuring and Correcting in Real Time  Respondents who collaborate with the WBG had significantly higher ratings that the WBG measures and corrects it work in real time in Bosnia and Herzegovina compared to respondents who do not collaborate with the WBG. 38 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 VIII. World Bank Group Knowledge and Instruments (continued) Technical Assistance/Advisory Work  Respondents from the office of the President/Minister and academia gave significantly higher ratings that the WBG’s delivery work contributes to implementation and evaluation compared to respondents from local government and other organizations.  Respondents who collaborate with the WBG gave significantly higher ratings that the WBG’s delivery work contributes to evaluation, design, and implementation compared to respondents who do not collaborate with the WBG. 39 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in BH Making the World Bank Group of Greater Value  Respondents from NGOs were significantly more likely to indicate that the WBG should reach out more to groups outside of Government compared to respondents from other stakeholder groups.  Respondents who do not collaborate with the WBG who were significantly more likely to indicate that the WBG should reduce the complexity of obtaining WBG financing compared to respondents who indicated that they collaborate with the WBG. 40 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in BH (continued) Capacity Building  Respondents from NGOs gave the highest ratings for the extent to which Bosnia and Herzegovina would benefit from WBG capacity building support to groups outside of government to help them more effectively engage and participate in development efforts whereas respondents from the office of the President/Minister gave significantly lower ratings. Respondents from local government, the media, and academia gave the highest ratings for the extent to which Bosnia and Herzegovina would benefit from WBG capacity building support to the public sector, related to implementation of specific development projects, whereas respondents from other organizations gave significantly lower ratings. 41 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in BH (continued) Local Presence in Bosnia and Herzegovina WBG Staffing in Bosnia and Herzegovina 42 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in BH (continued) Focusing Services  Respondents from local government, private sector/financial sector/private banks, NGOs, the media, and other organizations indicated that the WBG should offer more financial services in Bosnia and Herzegovina. Respondents from the office of the President/ Minister and academia indicated that the WBG should offer more knowledge products in Bosnia and Herzegovina. Respondents from PMUs indicated that the combination of services is appropriate. 43 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in BH (continued) The Role of the WBG vs. Other Development Partners  Respondents were significantly more likely to indicate that the WBG should play a leading role in jobs and public financial management rather than other development partners, whom respondents indicated should play a leading role in access to justice systems and access to basic services.  Respondents from PMUs and academia were significantly more likely to indicate that other development partners should play a leading role in social safety nets in Bosnia and Herzegovina compared to respondents from other stakeholder groups.  Respondents who collaborate with the WBG were significantly more likely to indicate that the WBG should play a leading role in capacity of state institutions in Bosnia and Herzegovina compared to respondents who do not collaborate with the WBG. 44 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in BH (continued) Collaborating with Stakeholders in Bosnia and Herzegovina  Compared to respondents from other stakeholder groups, respondents from the office of the President/Minister and academia were significantly more likely to indicate that the WBG should collaborate more with academia and respondents from NGOs were significantly more likely to indicate that the WBG should collaborate more with NGOs. 45 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 X. Communication and Openness Information Sources 46 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 X. Communication and Openness (continued) Preferred Information Sources  Respondents from local government and private sector/financial sector/private banks were significantly more likely to prefer e-Newsletters compared to respondents from other stakeholder groups.  Respondents who collaborate with the WBG were significantly more likely to prefer seminars/workshops/conferences compared to respondents who do not collaborate with the WBG, who were significantly more likely to prefer e-Newsletters. 47 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 X. Communication and Openness (continued) Access to Information  Respondents who collaborate with the WBG were significantly more likely to have obtained their requested information compared to respondents who do not collaborate with the WBG. 48 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 X. Communication and Openness (continued) Access to Information (continued)  Respondents who collaborate with the WBG had significantly higher levels of agreement that they consult the WBG’s data more often than they did a few years ago compared to respondents who do not collaborate with the WBG. Website Usage  Nearly all respondents indicated that they had access to the Internet (97%). 49 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 X. Communication and Openness (continued) Website Usage (continued) 50 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 X. Communication and Openness (continued) Website/Social Media Evaluation Information Sharing  Respondents who collaborate with the WBG had significantly higher levels of agreement that when they need information from the WBG they know how to find it and that the WBG is responsive to their information requests compared to respondents who do not collaborate with the WBG. 51 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 XI. Appendices A. Responses to All Questions across All Respondents ..................... 53 B. Responses to All Questions by Stakeholder Groups ..................... 71 C. Responses to All Questions across Geographic Locations............. 98 D. Responses to All Questions among WBG Collaborators and Non-Collaborators ............................................................... 116 E. Responses to All Questions across Country Surveys ................... 134 F. Responses to Key Questions by Respondents’ Specializations/Sectors ............................................................... 138 G. Indicator Questions as a Function of Exposure to the WBG ....... 146 H. Indicator Questions as a Function of Stakeholder Groups .......... 147 I. World Bank Group Country Survey 2014 Bosnia and Herzegovina Questionnaire ............................ 148 BOSNIA AND HERZEGOVINA 52 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 Appendix A: Responses to All Questions across All Respondents (N=109) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know� (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Bosnia and Herzegovina Percentage of Respondents 1. In general would you say that Bosnia and Herzegovina is headed in...? (N=109) The right direction 11.0% The wrong direction 46.8% Not sure 42.2% 2. Listed below are a number of development priorities in Bosnia and Herzegovina. Please identify which of the following you consider the most important development priorities in Bosnia and Herzegovina. (Choose no Percentage of Respondents more than THREE) (Responses Combined; N=105) Job creation/employment 52.4% Public sector governance/ reform (i.e., government effectiveness, public financial 36.2% management, public expenditure, fiscal system reform) Anti-corruption 31.4% Economic growth 28.6% Domestic private sector development 24.8% Foreign direct investment 19.0% Education 18.1% Social protection (e.g., pensions, targeted social assistance) 13.3% Energy 13.3% Agricultural development 10.5% Law and justice (e.g., judicial system) 10.5% Equality of opportunity (i.e., equity) 5.7% Rural development 4.8% Poverty reduction 4.8% Health 3.8% Transport (e.g., roads, bridges, transportation) 2.9% Trade and exports 2.9% Natural resource management (e.g., oil, gas, mining) 2.9% Financial markets 1.9% Local governance and institutions 1.9% Disaster management 1.9% Environmental sustainability 1.0% Social cohesion 1.0% Information and communications technology 1.0% Water and sanitation 0.0% Urban development 0.0% Climate change (e.g., mitigation, adaptation) 0.0% 53 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 A. General Issues Facing Bosnia and Herzegovina (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Bosnia and Herzegovina? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=107) Job creation/employment 50.5% Economic growth 49.5% Agricultural development 26.2% Anti-corruption 24.3% Domestic private sector development 23.4% Education 20.6% Public sector governance/ reform (i.e., government effectiveness, public financial 19.6% management, public expenditure, fiscal system reform) Social protection (e.g., pensions, targeted social assistance) 18.7% Foreign direct investment 15.9% Law and justice (e.g., judicial system) 11.2% Rural development 9.3% Equality of opportunity (i.e., equity) 8.4% Social cohesion 3.7% Local governance and institutions 2.8% Energy 2.8% Natural resource management (e.g., oil, gas, mining) 1.9% Financial markets 1.9% Trade and exports 1.9% Water and sanitation 0.9% Transport (e.g., roads, bridges, transportation) 0.9% Information and communications technology 0.9% Health 0.9% Disaster management 0.9% Climate change (e.g., mitigation, adaptation) 0.0% Urban development 0.0% Environmental sustainability 0.0% 54 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 A. General Issues Facing Bosnia and Herzegovina (continued) 4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth Percentage of Respondents in Bosnia and Herzegovina? (Choose no more than THREE) (Responses Combined; N=108) Foreign direct investment 49.1% Domestic private sector development 38.9% Job creation/employment 34.3% Public sector governance/ reform (i.e., government effectiveness, public financial 30.6% management, public expenditure, fiscal system reform) Energy 26.9% Anti-corruption 22.2% Agricultural development 22.2% Education 9.3% Equality of opportunity (i.e., equity) 8.3% Rural development 8.3% Law and justice (e.g., judicial system) 8.3% Trade and exports 7.4% Transport (e.g., roads, bridges, transportation) 5.6% Natural resource management (e.g., oil, gas, mining) 3.7% Local governance and institutions 3.7% Social protection (e.g., pensions, targeted social assistance) 2.8% Information and communications technology 2.8% Environmental sustainability 2.8% Urban development 1.9% Financial markets 1.9% Climate change (e.g., mitigation, adaptation) 0.9% Water and sanitation 0.9% Social cohesion 0.9% Disaster management 0.0% Health 0.0% 55 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 A. General Issues Facing Bosnia and Herzegovina (continued) 5. When thinking about the idea of 'shared prosperity' in your country, which of the following TWO best illustrate how this would be achieved Percentage of Respondents in Bosnia and Herzegovina? (Choose no more than TWO) (Responses Combined; N=102) Consistent economic growth 44.1% Better employment opportunities for young people 41.2% Better entrepreneurial opportunities (i.e., to start small and medium sized 38.2% businesses) Education and training that better ensure job opportunity 22.5% A growing middle class 16.7% Greater voice and participation for citizens to help ensure greater accountability 12.7% Better opportunity for the poor who live in rural areas 6.9% More reliable social safety net 4.9% Better employment opportunities for women 2.9% Better quality public services 2.9% Other 2.9% Greater access to health and nutrition for citizens 1.0% Better opportunity for the poor who live in urban areas 1.0% Greater equity of fiscal policy 1.0% Greater access to micro-finance for the poor 0.0% B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in Bosnia 109 0 5.89 2.29 and Herzegovina? (1-Not familiar at all, 10-Extremely familiar) Overall Effectiveness N DK Mean SD 2. Overall, please rate your impression of the World Bank Group's effectiveness in Bosnia and Herzegovina.* (1-Not effective at all, 10-Very 94 14 5.67 2.06 effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Bosnia and Herzegovina 82 25 5.98 2.34 solve its most complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) 56 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 4. When thinking about how the World Bank Group can have the most impact on development results in Bosnia and Herzegovina, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Bosnia and Herzegovina? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=108) Job creation/employment 38.0% Economic growth 32.4% Public sector governance/ reform (i.e., government effectiveness, public financial 29.6% management, public expenditure, fiscal system reform) Domestic private sector development 29.6% Foreign direct investment 21.3% Rural development 17.6% Anti-corruption 14.8% Education 13.9% Agricultural development 13.9% Energy 13.0% Poverty reduction 11.1% Social protection (e.g., pensions, targeted social assistance) 9.3% Transport (e.g., roads, bridges, transportation) 8.3% Law and justice (e.g., judicial system) 7.4% Equality of opportunity (i.e., equity) 6.5% Water and sanitation 5.6% Trade and exports 4.6% Natural resource management (e.g., oil, gas, mining) 4.6% Health 2.8% Local governance and institutions 2.8% Social cohesion 1.9% Environmental sustainability 1.9% Financial markets 0.9% Urban development 0.9% Climate change (e.g., mitigation, adaptation) 0.9% Disaster management 0.9% Information and communications technology 0.0% 57 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=105) nd activity do you believe is of greatest VALUE and which activity Greatest 2 Greatest is of second greatest value in Bosnia and Herzegovina? Value Value Combined Financial resources 40.0% 11.5% 51.5% Capacity development (e.g., institutional development, training for 16.2% 17.3% 33.5% staff at state and entity institutions) Mobilizing third party financial resources 16.2% 14.4% 30.6% Strategy formulation (e.g., PRSP assistance) 5.7% 12.5% 18.2% Technical assistance 1.9% 15.4% 17.3% Policy advice, knowledge 8.6% 8.7% 17.2% Convening/facilitating 5.7% 5.8% 11.5% Coordination of development partners 1.0% 10.6% 11.5% Data 2.9% 1.9% 4.8% Other 2.9% 0.0% 2.9% How effectively to the World Bank Groups’ activities below support Effectiveness Bosnia and Herzegovina’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) N DK Mean SD 6. Convening/Facilitating 73 28 5.62 2.19 7. Data 85 16 6.39 2.11 8. Policy advice, knowledge 82 16 5.82 2.50 9. Financial resources 89 15 6.65 2.30 10. Technical assistance 84 16 6.19 2.04 11. Mobilizing third party financial resources 75 26 6.00 2.32 12. Coordination of development partners 78 20 5.94 2.16 13. Strategy formulation (e.g., PRSP assistance) 83 21 5.59 2.34 The World Bank Group can provide capacity building support in a number Degree of ways in Bosnia and Herzegovina. To what degree would Bosnia and Herzegovina benefit, if capacity building were to support …? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 14. Groups outside of government (e.g., civil society, media) to help them 100 4 5.54 2.93 more effectively engage and participate in development efforts 15. The public sector, related to implementation of specific development 105 2 7.91 2.06 projects on the ground 16. The public sector, related to changing institutions (organizations or 99 3 7.40 2.33 sociopolitical conditions) 17. The private sector, related to institutional and policy change 100 5 7.83 2.17 58 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the Effectiveness capacity building work it does in each of the following areas in Bosnia and Herzegovina? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) (1-Not effective at all, 10-Very effective) N DK Mean SD 18. Project implementation (or other organizational strengthening) 76 33 6.91 2.48 19. Citizen engagement (incorporating citizens' voices into development) 51 54 4.80 2.18 20. Policy design (for clarity and better incentives to achieve development 63 44 6.08 2.32 goals) When thinking about how to improve capacity building in Bosnia and Importance Herzegovina to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) (1-Not important at all, 10-Very important) N DK Mean SD 21. Project implementation (or other organizational strengthening) 96 12 7.98 2.01 22. Citizen engagement (incorporating citizens' voices into development) 79 24 6.73 2.54 23. Policy design (for clarity and better incentives to achieve development 81 26 7.41 2.30 goals) 24. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Bosnia and Herzegovina? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=105) Not adequately sensitive to political/social realities in BH 35.2% Not aligned with country priorities 14.3% Not exploring alternative policy options 12.4% Too influenced by developed countries 11.4% Not focused enough on issues that are unique to post-conflict countries 11.4% Don’t know 10.5% Imposing technocratic solutions without regard to political realities 9.5% Its advice and strategies do not lend themselves to practical problem solving 9.5% Not enough public disclosure of its work 8.6% Not willing to honestly criticize policies and reform efforts in the country 8.6% Too bureaucratic in its operational policies and procedures 8.6% Not collaborating enough with non-state actors 5.7% World Bank Group’s processes too slow 4.8% Not aligned with other development partners’ work 4.8% World Bank Group’s processes too complex 3.8% Not client focused 3.8% Other 3.8% Staff too inaccessible 1.9% Arrogant in its approach 1.0% The credibility of its knowledge/data 0.0% Inadequate number of World Bank Group staff members located in the country 0.0% 59 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 25. Which of the World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Bosnia and Herzegovina? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=106) Investment lending (financing specific projects) 67.9% Co-financing arrangements (i.e., with other development partners) 26.4% Capacity development (e.g., institutional development, training for staff at state 21.7% and entity institutions) Knowledge products/services (analytical work, studies, surveys, etc.) 16.0% Policy based lending / budget support to the Government 15.1% Technical assistance (advice, best practice, international experience, etc.) 15.1% Sector-wide approaches 8.5% Emergency Recovery lending 8.5% Other 3.8% Don’t know 3.8% Trust Fund management 1.9% 26. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development Percentage of Respondents results there? (Choose no more than TWO) (Responses Combined; N=109) Private sector 49.5% Local Government 36.7% Community of development partners 32.1% Academia/think tanks/research institutes 24.8% Beneficiaries 14.7% NGOs 10.1% Media 5.5% Parliament 4.6% Other 2.8% Don’t know 2.8% Community Based Organizations (CBOs) 1.8% Emerging donors 1.8% UN agencies 1.8% Foundations 0.9% To what extent do you agree with the following statements about the Level of Agreement World Bank Group’s work in Bosnia and Herzegovina? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 27. Overall the World Bank Group currently plays a relevant role in 96 11 6.07 2.35 development in Bosnia and Herzegovina* 28. The World Bank Group’s work is aligned with what I consider the 91 13 5.42 2.25 development priorities for Bosnia and Herzegovina* 29. The World Bank Group supports programs and strategies that are 89 17 5.85 2.20 realistic for Bosnia and Herzegovina 30. The World Bank Group treats clients and stakeholders in Bosnia and 89 16 7.37 2.20 Herzegovina with respect 60 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner Degree in Bosnia and Herzegovina, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 31. Responsiveness* 89 17 5.71 2.26 32. Flexibility (in terms of the institution’s products and services)* 85 19 5.56 2.12 33. Flexibility (in terms of changing country circumstances)* 82 21 5.05 2.28 34. Being inclusive* 80 22 5.95 2.16 35. Openness (sharing data and other information)* 84 20 6.77 2.43 36. Staff accessibility* 90 13 7.29 2.22 37. Straightforwardness and honesty* 83 21 6.65 2.53 38. Ease of access to the people at the World Bank Group who are making 80 24 6.33 2.72 decisions important to my work 39. Collaboration with civil society* 68 33 5.63 2.12 40. Collaboration with the Government* 84 19 7.23 1.87 41. Collaboration with EC and other development partners* 64 39 7.28 2.18 42. Collaboration with the private sector 68 34 5.40 2.08 43. The speed in which it gets things accomplished on the ground* 77 24 5.08 2.03 44. Being a long-term partner 84 19 7.07 2.34 45. To be a more effective development partner in Bosnia and Herzegovina, do Percentage of Respondents you believe that the World Bank Group should have…? (N=106) More local presence 52.8% The current level of local presence is adequate 26.4% Less local presence 1.9% Don't know 18.9% 46. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=108) Lack of/inadequate levels of capacity in Government 45.4% The World Bank Group is not sensitive enough to political/social realities on the 42.6% ground Political pressures and obstacles 40.7% Reforms are not well thought out in light of country challenges 39.8% The Government works inefficiently 32.4% Poor coordination with development partners 20.4% Inadequate funding 14.8% There is not an adequate level of citizen/civil society participation 13.0% The World Bank Group does not do adequate follow through/follow-up 12.0% The World Bank Group works too slowly 6.5% Other 0.9% 61 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 C. World Bank Group Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in Bosnia and Herzegovina? (1-Not important at all, 10-Very important) N DK Mean SD 1. Anti-corruption 97 5 8.14 2.25 2. Information and communications technology 95 6 7.19 2.33 3. Transport (e.g., roads, bridges, transportation) 100 3 7.75 1.98 4. Law and justice (e.g., judicial system) 99 3 7.47 2.47 5. Urban development 91 10 7.40 2.16 6. Environmental sustainability 90 10 7.72 2.17 7. Poverty reduction 100 2 8.76 1.76 8. Domestic private sector development 100 3 9.00 1.38 9. Foreign direct investment 97 5 8.78 1.87 10. Local governance and institutions 94 6 7.60 2.17 11. Water and sanitation 93 6 7.55 2.16 12. Trade and exports 94 6 7.34 2.14 13. Economic growth 101 1 8.84 1.68 14. Energy 95 6 7.57 2.41 15. Disaster management 91 7 6.58 2.55 16. Public sector governance/ reform (i.e., government effectiveness, 96 4 8.05 2.11 public financial management, public expenditure, fiscal system reform) 17. Job creation/employment 101 2 9.01 1.65 18. Social cohesion 97 3 7.18 2.47 19. Financial markets 93 7 7.53 2.23 20. Equality of opportunity (i.e., equity) 92 9 7.27 2.61 21. Health 90 9 7.40 2.40 22. Rural development 97 4 7.94 2.20 23. Education 93 6 8.06 2.27 24. Social protection (e.g., pensions, targeted social assistance) 95 6 7.17 2.62 25. Climate change (e.g., mitigation, adaptation) 89 9 6.63 2.70 26. Agricultural development 95 5 8.43 1.74 27. Natural resource management (e.g., oil, gas, mining) 95 6 7.04 2.62 62 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 C. World Bank Group Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of Effectiveness the work it does in the following areas of development in Bosnia and Herzegovina? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Information and communications technology 36 70 6.36 2.29 2. Transport (e.g., roads, bridges, transportation) 53 53 5.96 2.17 3. Law and justice (e.g., judicial system) 48 56 5.75 2.24 4. Urban development 49 56 5.86 2.25 5. Environmental sustainability 56 50 6.29 2.11 6. Poverty reduction 68 37 5.93 2.41 7. Domestic private sector development 64 41 6.13 2.25 8. Foreign direct investment 60 45 5.95 2.34 9. Local governance and institutions 64 41 6.00 2.16 10. Water and sanitation 58 47 6.59 2.12 11. Trade and exports 53 51 5.92 2.03 12. Economic growth 69 36 6.14 2.32 13. Energy 59 45 6.54 2.25 14. Disaster management 43 60 5.44 2.19 15. Public sector governance/ reform (i.e., government effectiveness, 70 32 6.19 2.26 public financial management, public expenditure, fiscal system reform) 16. Job creation/employment 63 42 5.59 2.43 17. Social cohesion 54 51 5.61 2.28 18. Financial markets 59 46 6.31 2.18 19. Equality of opportunity (i.e., equity) 55 50 5.95 2.30 20. Health 56 49 6.00 2.28 21. Rural development 62 43 5.87 2.29 22. Education 57 45 5.46 2.64 23. Social protection (e.g., pensions, targeted social assistance) 52 53 5.85 2.36 24. Climate change (e.g., mitigation, adaptation) 48 57 5.29 2.43 25. Agricultural development 61 43 6.21 2.29 26. Natural resource management (e.g., oil, gas, mining) 42 62 6.00 2.13 3. Where are the World Bank Group’s decisions made primarily that support Percentage of Respondents the program in Bosnia and Herzegovina? (N=108) At the Headquarters (in Washington D.C.) 55.6% In the country 7.4% Don't know 37.0% Achieving Development Results N DK Mean SD 4. To what extent does the World Bank Group’s work help to achieve development results in Bosnia and Herzegovina?* 92 16 6.03 2.12 (1-To no degree at all, 10-To a very significant degree) 63 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 C. World Bank Group Effectiveness and Results (continued) Existing Country Systems N DK Mean SD 5. To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, financial management, 84 25 6.00 2.00 etc.) in Bosnia-Herzegovina? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Bosnia and Herzegovina? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 6. The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, etc.) meet the needs of Bosnia 90 19 5.12 2.33 and Herzegovina* 7. The World Bank Group meets Bosnia and Herzegovina’s needs for 84 22 5.67 2.48 knowledge services (e.g., research, analysis, data, technical assistance)* Internal Evaluation Mechanisms N DK Mean SD 8. To what extent do you believe the World Bank Group measures and corrects its work in real time in Bosnia and Herzegovina? 74 35 5.50 2.11 (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities (i.e., Analysis, Studies, Data, Reports, Conferences) 1. How frequently do you consult World Bank Group’s knowledge work Percentage of Respondents and activities in the work you do? (N=106) Weekly 10.4% Monthly 9.4% A few times a year 31.1% Rarely 33.0% Never 16.0% In Bosnia and Herzegovina, to what extent do you believe that the World Degree Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 79 26 5.53 2.18 3. Include appropriate level of stakeholder involvement during 74 28 5.38 2.26 preparation 4. Are relevant to Bosnia and Herzegovina's development priorities 76 27 6.09 2.37 5. Lead to practical solutions 80 23 5.94 2.11 6. Are accessible (well written and easy to understand) 82 20 6.32 2.17 7. Are source of relevant information on global good practices 84 19 6.98 1.94 8. Enhance your knowledge and/or skills 85 18 7.13 2.14 9. Are adequately disseminated 76 27 6.39 2.19 10. Are translated enough into local language 73 31 6.42 2.43 11. Are adaptable to Bosnia and Herzegovina’s specific development 78 24 6.29 1.98 challenges and country circumstances* 64 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities (continued) Overall Evaluations N DK Mean SD 12. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in 85 20 6.09 1.94 your country?* (1-Not significant at all, 10-Very significant) 13. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* 84 20 6.94 1.77 (1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Degree Group’s technical assistance/advisory work contribute to solving Bosnia and Herzegovina’s development challenges? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 1. Conceptualization (understanding and framing the problem) 82 22 6.16 2.09 2. Design (appraising and planning the solutions) 79 25 6.19 2.02 3. Implementation (executing, carrying out, monitoring and making 79 24 6.48 2.14 appropriate adjustments) 4. Evaluation (assessing the impact and results) 78 24 6.68 2.32 Level of Agreement To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 5. The World Bank Group disburses funds promptly 58 45 6.71 2.42 6. The World Bank Group effectively monitors and evaluates the projects 74 31 7.19 2.28 and programs it supports 7. The World Bank Group’s approvals and reviews are done in a timely 70 34 6.86 2.23 fashion 8. The World Bank Group’s “Safeguard Policy� requirements are 54 50 7.07 2.05 reasonable 9. The World Bank Group’s requirements on its lending are reasonable 69 34 6.71 2.09 10. The World Bank Group takes decisions quickly in Bosnia and 67 37 5.93 2.29 Herzegovina 11. Working with the World Bank Group increases Bosnia and 85 20 7.13 2.22 Herzegovina’s institutional capacity 12. The World Bank Group ensures consistency and continuity through staff 56 48 6.86 2.31 changes 13. Where country systems are adequate (e.g., procurement, financial 61 43 6.82 2.09 mgmt., etc.), the World Bank Group makes appropriate use of them* 14. The World Bank Group provides effective implementation support (i.e., 66 38 7.56 1.95 supervision of projects) 15. Which of the following best describes the way the World Bank Group Percentage of Respondents operates in Bosnia and Herzegovina? (N=107) The World Bank Group takes too much risk in Bosnia and Herzegovina - The World Bank Group does not take enough risk in Bosnia Herzegovina 36.4% The World Bank Group’s approach to risk is appropriate 20.6% Don't know 38.3% Prefer not to answer 4.7% 65 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 E. Working with the World Bank Group (continued) Staffing in Bosnia and Herzegovina N DK Mean SD 16. To what extent do you believe the World Bank Group is adequately staffed in Bosnia and Herzegovina? 54 52 6.39 1.99 (1-To no degree at all, 10-To a very significant degree) F. The Future Role of the World Bank Group in Bosnia and Herzegovina 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Bosnia and Herzegovina? (Choose no more than TWO) (Responses Combined; N=106) Increase the level of capacity development in the country 31.1% Offer more innovative financial products 29.2% Collaborate more effectively with Government clients (e.g., state, entity, cantonal, 26.4% municipal) Reduce the complexity of obtaining World Bank Group financing 22.6% Improve the competitiveness of its financing compared to markets (e.g., cost, 21.7% timeliness, other terms) Reach out more to groups outside of Government 17.0% Offer more innovative knowledge services 9.4% Provide more adequate data/knowledge/statistics/figures on Bosnia- 8.5% Herzegovina’s economy Improve the quality of its experts as related to Bosnia-Herzegovina’s specific 8.5% challenges Work faster 5.7% Other 3.8% Ensure greater selectivity in its work 1.9% Increase the level of World Bank Group staffing in Bosnia-Herzegovina’s office 1.9% 2. When considering the combination of services that the World Bank Group offers in Bosnia and Herzegovina, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group Percentage of Respondents should offer more of in Bosnia and Herzegovina? (Select only ONE response) (N=108) Financial services 42.6% Knowledge products 23.1% Convening services 14.8% None of the above - The combination is appropriate for Bosnia-Herzegovina 10.2% Don't know 9.3% 66 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 F. The Future Role of the World Bank Group in Bosnia and Herzegovina (continued) Which THREE areas below would Which THREE areas below benefit most from the WBG would benefit most from playing a leading role among other development 3. Please answer the following questions. international partners in BH? partners in BH? (Choose no more than THREE for each column) (Responses Combined; N=107) (Responses Combined; N=98) Jobs 61.7% 28.6% Public financial management 52.3% 30.6% Improving livelihoods 43.9% 29.6% Capacity of state institutions 38.3% 28.6% Social safety nets 21.5% 32.7% Social cohesion 21.5% 38.8% Access to justice systems 20.6% 48.0% Access to basic services 10.3% 23.5% G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Bosnia and Herzegovina? (Choose no more than TWO) (Responses Combined; N=105) Internet 62.9% Local newspapers 36.2% Local television 32.4% Periodicals 24.8% Other 13.3% International newspapers 7.6% Social media (e.g., Facebook, Twitter, YouTube, Flickr) 3.8% International television 1.9% Blogs 1.0% Mobile phones 1.0% Instant messaging 1.0% Local radio 0.0% International radio 0.0% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=107) World Bank Group’s seminars/workshops/conferences 45.8% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 40.2% e-Newsletters 35.5% World Bank Group’s publications and other written materials 35.5% World Bank Group’s website 21.5% Social media (e.g., Facebook, Twitter, YouTube, Flickr) 3.7% Blogs 1.9% Instant messaging 0.9% Mobile phones 0.9% Other 0.9% 67 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 G. Communication and Information Sharing (continued) 3. Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession Percentage of Respondents that is not a list of exceptions? (N=86) Yes 33.7% No 66.3% 4. Have you requested information from the World Bank Group on its activities Percentage of Respondents in the past year? (N=87) Yes 39.1% No 60.9% Percentage of Respondents 5. Were you able to obtain this information? (N=41) Yes 75.6% No 24.4% Percentage of Respondents 6. Do you have access to the Internet? (N=100) Yes 97.0% No 3.0% Percentage of Respondents 7. Do you use/have used the World Bank Group website? (N=96) Yes 81.3% No 18.8% Percentage of Respondents 8. Which do you primarily use? (N=100) The World Bank Group's country website 68.0% The World Bank Group's main website 32.0% 9. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=102) High speed 95.1% Dial-up 4.9% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. I use/consult World Bank Group's data more often than I did a few 97 7 6.05 2.69 years ago 11. I find the World Bank Group's websites easy to navigate. 85 14 7.00 2.03 12. I find the information on the World Bank Group's websites useful. 86 12 7.74 2.00 13. The World Bank Group's social media channels are valuable sources of 53 48 5.57 2.54 information about the institution. 14. When I need information from the World Bank Group I know how to 97 8 7.31 2.47 find it. 15. The World Bank Group is responsive to my information requests and 70 31 7.36 2.09 inquiries. 68 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Select only ONE response) (N=108) Employee of a Ministry, Ministerial Department or Implementation Agency 25.9% Local Government Office or Staff 11.1% NGO 10.2% Media 8.3% Private Sector Organization 7.4% Project Management Unit (PMU) overseeing implementation of project 6.5% Academia/Research Institute/Think Tank 6.5% Other 6.5% Office of Minister 3.7% Office of Parliamentarian 2.8% Multilateral Agency 2.8% Financial Sector/Private Bank 2.8% Independent Government Institution 1.9% Office of the President, Prime Minster .9% Bilateral Agency .9% Private Foundation .9% Trade Union .9% 2. Please identify the primary specialization of your work. Percentage of Respondents (Select only ONE response) (N=105) Other 22.9% Public sector governance/public financial management/anti-corruption 16.2% Education 8.6% Financial markets/banking 7.6% Private sector development/foreign direct investment 7.6% Law and justice/regulatory framework 5.7% Social protection 5.7% Agriculture/rural development/food security 4.8% Job creation/employment 4.8% Natural resource management/environmental sustainability 3.8% Generalist 3.8% Gender equity/equality of opportunity 2.9% Energy 1.0% Health/Communicable/non-communicable diseases 1.0% Information and communications technology 1.0% Transport 1.0% Urban development 1.0% Water and sanitation 1.0% 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents in your country? (N=104) Yes 51.9% No 48.1% 69 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 H. Background Information (continued) 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Bosnia and Herzegovina? (Select only ONE response) (N=82) The World Bank (IDA) 73.2% The International Finance Corporation (IFC) 19.5% The Multilateral Investment Guarantee Agency (MIGA) 1.2% Other 6.1% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=87) Yes 28.7% No 71.3% 6. If yes, what was your view on the two institutions working together in Bosnia Percentage of Respondents and Herzegovina? (Select only ONE response) (N=39) Working well together 38.5% Don't know 35.9% Collaborating but needs improvement 20.5% Other 5.1% In conflict - 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Bosnia and Herzegovina? (Choose no more than TWO) (Responses Combined; N=98) Use World Bank Group reports/data 38.8% Collaborate as part of my professional duties 36.7% Use World Bank Group website for information, data, research, etc. 36.7% Engage in World Bank Group related/sponsored events/activities 27.6% Observer 10.2% Percentage of Respondents 8. Which best represents your geographic location? (N=105) Federation of Bosnia and Herzegovina 58.1% Republika Srpska 33.3% Other 6.7% Brcko District 1.9% 70 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 Appendix B: Responses to All Questions by Stakeholder Groups Office of the President/Minister N=5  Employee of a Ministry N=28  PMU N=7  Local Government N=12 Private Sector/Financial Sector/Private Bank N=11  NGO N=11  Media N=9  Academia N=7  Other N=18 A. General Issues Facing Bosnia and Herzegovina In general, how would you say that Bosnia and Herzegovina is headed in...? Office of the Private Sector/ President/ Employee of Local Financial Sector/ Percentage of Respondents Minister a Ministry PMU Government Private Bank NGO Media Academia Other The right direction - 14.3% 28.6% 16.7% 27.3% 9.1% - - - The wrong direction - 35.7% 28.6% 33.3% 45.5% 72.7% 66.7% 71.4% 61.1% Not sure 100.0% 50.0% 42.9% 50.0% 27.3% 18.2% 33.3% 28.6% 38.9% 71 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 A. General Issues Facing Bosnia and Herzegovina (continued) Listed below are a number of development priorities in Bosnia and Herzegovina. Please identify which of the following you consider the most important development priorities in Bosnia and Herzegovina. (Choose no more than THREE) Office of the Private Sector/ Percentage of Respondents President/ Employee of Local Financial Sector/ (Responses Combined) Minister a Ministry PMU Government Private Bank NGO Media Academia Other Social protection 0.0% 14.8% 28.6% 16.7% 9.1% 11.1% 11.1% 16.7% 11.1% Transport 0.0% 0.0% 0.0% 8.3% 9.1% 0.0% 11.1% 0.0% 0.0% Public sector governance/reform 20.0% 22.2% 28.6% 41.7% 36.4% 44.4% 55.6% 66.7% 38.9% Domestic private sector development 40.0% 14.8% 0.0% 25.0% 54.5% 22.2% 33.3% 33.3% 22.2% Foreign direct investment 0.0% 11.1% 28.6% 33.3% 18.2% 11.1% 33.3% 33.3% 16.7% Water and sanitation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Energy* 80.0% 18.5% 0.0% 8.3% 0.0% 0.0% 11.1% 0.0% 16.7% Job creation/employment 80.0% 40.7% 28.6% 83.3% 63.6% 66.7% 33.3% 50.0% 50.0% Rural development 0.0% 7.4% 14.3% 8.3% 0.0% 11.1% 0.0% 0.0% 0.0% Financial markets 0.0% 3.7% 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 14.8% 0.0% 0.0% 0.0% 22.2% 0.0% 0.0% 0.0% Health 0.0% 7.4% 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Education 0.0% 22.2% 0.0% 0.0% 18.2% 22.2% 22.2% 16.7% 27.8% Poverty reduction 0.0% 7.4% 14.3% 0.0% 0.0% 0.0% 11.1% 16.7% 0.0% Social cohesion 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development 20.0% 11.1% 28.6% 8.3% 18.2% 11.1% 0.0% 0.0% 5.6% Trade and exports 0.0% 7.4% 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% Economic growth 0.0% 37.0% 42.9% 25.0% 18.2% 22.2% 22.2% 33.3% 33.3% Law and justice 0.0% 14.8% 14.3% 0.0% 9.1% 22.2% 0.0% 0.0% 11.1% Local governance and institutions 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% 5.6% Natural resource management 0.0% 7.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.6% Anti-corruption 60.0% 33.3% 42.9% 8.3% 18.2% 22.2% 44.4% 33.3% 38.9% Disaster management* 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% technology *Significantly different between stakeholder groups 72 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 A. General Issues Facing Bosnia and Herzegovina (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Bosnia and Herzegovina? (Choose no more than THREE) Office of the Private Sector/ Percentage of Respondents President/ Employee of Local Financial Sector/ (Responses Combined) Minister a Ministry PMU Government Private Bank NGO Media Academia Other Water and sanitation 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 18.5% 0.0% 0.0% 0.0% 9.1% 11.1% 14.3% 5.9% Economic growth 20.0% 63.0% 71.4% 50.0% 36.4% 36.4% 33.3% 28.6% 64.7% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Rural development 0.0% 11.1% 14.3% 0.0% 0.0% 9.1% 11.1% 28.6% 11.8% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Local governance and institutions 0.0% 3.7% 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% 5.9% Social protection 0.0% 25.9% 14.3% 25.0% 0.0% 27.3% 0.0% 28.6% 23.5% Law and justice 0.0% 11.1% 0.0% 16.7% 18.2% 9.1% 11.1% 0.0% 11.8% Transport 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% Information and communications 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% technology Anti-corruption* 60.0% 18.5% 42.9% 16.7% 9.1% 9.1% 66.7% 28.6% 11.8% Domestic private sector development 20.0% 18.5% 0.0% 41.7% 36.4% 27.3% 22.2% 42.9% 11.8% Foreign direct investment 20.0% 11.1% 28.6% 25.0% 18.2% 9.1% 22.2% 14.3% 11.8% Energy 20.0% 3.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% Public sector governance/reform 60.0% 7.4% 14.3% 8.3% 18.2% 27.3% 33.3% 14.3% 29.4% Social cohesion 0.0% 3.7% 14.3% 0.0% 9.1% 0.0% 0.0% 0.0% 5.9% Education 0.0% 14.8% 14.3% 16.7% 27.3% 36.4% 11.1% 28.6% 23.5% Natural resource management 0.0% 3.7% 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Health 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% Agricultural development* 80.0% 14.8% 28.6% 50.0% 36.4% 27.3% 22.2% 14.3% 11.8% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 14.3% 0.0% Job creation/employment 20.0% 63.0% 42.9% 33.3% 63.6% 45.5% 33.3% 42.9% 64.7% Financial markets 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% Trade and exports 0.0% 0.0% 0.0% 0.0% 9.1% 9.1% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 73 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 A. General Issues Facing Bosnia and Herzegovina (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Bosnia and Herzegovina? (Choose no more than THREE) Office of the Private Sector/ Percentage of Respondents President/ Employee of Local Financial Sector/ (Responses Combined) Minister a Ministry PMU Government Private Bank NGO Media Academia Other Energy 80.0% 35.7% 28.6% 25.0% 9.1% 9.1% 22.2% 28.6% 23.5% Equality of opportunity 0.0% 17.9% 0.0% 16.7% 0.0% 18.2% 0.0% 0.0% 0.0% Social protection 0.0% 3.6% 0.0% 0.0% 9.1% 0.0% 11.1% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% Anti-corruption 0.0% 17.9% 42.9% 16.7% 0.0% 27.3% 44.4% 28.6% 29.4% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Rural development 0.0% 7.1% 14.3% 8.3% 9.1% 9.1% 11.1% 0.0% 11.8% Foreign direct investment 80.0% 46.4% 57.1% 66.7% 36.4% 36.4% 33.3% 57.1% 52.9% Urban development 0.0% 0.0% 0.0% 8.3% 9.1% 0.0% 0.0% 0.0% 0.0% Water and sanitation 0.0% 3.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 20.0% 7.1% 14.3% 0.0% 9.1% 0.0% 0.0% 28.6% 5.9% Information and communications 0.0% 7.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% technology Social cohesion 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% Public sector governance/reform* 60.0% 14.3% 42.9% 8.3% 18.2% 54.5% 55.6% 28.6% 41.2% Domestic private sector development 40.0% 46.4% 14.3% 50.0% 45.5% 45.5% 22.2% 28.6% 35.3% Job creation/employment 0.0% 35.7% 28.6% 16.7% 36.4% 54.5% 33.3% 28.6% 41.2% Agricultural development 20.0% 28.6% 28.6% 25.0% 36.4% 9.1% 11.1% 42.9% 5.9% Transport 0.0% 7.1% 14.3% 0.0% 9.1% 0.0% 11.1% 0.0% 5.9% Education 0.0% 7.1% 0.0% 8.3% 18.2% 18.2% 11.1% 14.3% 5.9% Natural resource management 0.0% 3.6% 0.0% 8.3% 0.0% 0.0% 0.0% 14.3% 5.9% Environmental sustainability 0.0% 3.6% 14.3% 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% Health 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Law and justice 0.0% 7.1% 0.0% 8.3% 9.1% 9.1% 11.1% 0.0% 11.8% Local governance and institutions 0.0% 0.0% 0.0% 16.7% 9.1% 0.0% 0.0% 0.0% 5.9% Financial markets 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% 11.1% 0.0% 0.0% *Significantly different between stakeholder groups 74 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 A. General Issues Facing Bosnia and Herzegovina (continued) When thinking about the idea of 'shared prosperity' in your country, which of the following TWO best illustrate how this would be achieved in Bosnia and Herzegovina? (Choose no more than TWO) Office of the Private Sector/ Percentage of Respondents President/ Employee of Local Financial Sector/ (Responses Combined) Minister a Ministry PMU Government Private Bank NGO Media Academia Other Better employment opportunities for young 80.0% 40.0% 42.9% 41.7% 20.0% 20.0% 62.5% 42.9% 47.1% people Better employment opportunities for 0.0% 8.0% 0.0% 0.0% 0.0% 0.0% 0.0% 14.3% 0.0% women Greater access to micro-finance for the poor 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Greater voice and participation for citizens 0.0% 12.0% 42.9% 16.7% 0.0% 20.0% 12.5% 0.0% 11.8% to help ensure greater accountability Greater access to health and nutrition for 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% citizens Better entrepreneurial opportunities 20.0% 28.0% 28.6% 50.0% 60.0% 20.0% 25.0% 85.7% 41.2% A growing middle class 0.0% 24.0% 0.0% 8.3% 30.0% 20.0% 37.5% 0.0% 11.8% Better opportunity for the poor who live in 0.0% 12.0% 0.0% 8.3% 0.0% 0.0% 25.0% 14.3% 0.0% rural areas Better opportunity for the poor who live in 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% urban areas Consistent economic growth 60.0% 36.0% 71.4% 33.3% 60.0% 60.0% 0.0% 28.6% 52.9% More reliable social safety net 0.0% 12.0% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 5.9% Greater equity of fiscal policy 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% Education and training that better ensure 20.0% 24.0% 14.3% 16.7% 30.0% 40.0% 12.5% 14.3% 23.5% job opportunity Better quality public services 0.0% 4.0% 0.0% 0.0% 0.0% 0.0% 12.5% 0.0% 0.0% Other 20.0% 0.0% 0.0% 0.0% 0.0% 0.0% 12.5% 0.0% 5.9% 75 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group Private Sector/ Office of the Employee of a Financial Sector/ Academia/ President/Minister Ministry PMU Local Government Private Bank NGO Media Research Institute Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in Bosnia 5 7.60 0.89 28 5.54 2.24 7 7.43 2.23 12 4.75 2.63 11 5.64 1.63 11 5.91 3.15 9 6.78 1.56 7 7.00 1.83 18 5.56 2.15 and Herzegovina? (1-Not familiar at all, 10-Extremely familiar) Private Sector/ Office of the Employee of a Financial Sector/ Academia/ President/Minister Ministry PMU Local Government Private Bank NGO Media Research Institute Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank 5 6.20 1.79 21 5.57 1.72 7 7.14 0.90 10 4.70 2.26 10 5.20 1.99 8 6.13 2.17 9 6.67 1.80 7 6.57 2.15 16 4.88 2.39 Group’s effectiveness in Bosnia and Herzegovina. (1-Not effective at all, 10-Very effective) Private Sector/ Office of the Employee of a Financial Sector/ Academia/ President/Minister Ministry PMU Local Government Private Bank NGO Media Research Institute Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the WBG's staff is well prepared to help Bosnia and Herzegovina solve 5 5.40 2.19 18 5.83 2.31 7 7.14 1.68 11 5.91 2.43 7 5.86 2.91 7 7.71 1.80 4 6.75 1.50 7 7.00 2.24 15 4.53 2.26 its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 76 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Bosnia and Herzegovina, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Bosnia and Herzegovina? (Choose no more than THREE) Office of the Private Sector/ Percentage of Respondents President/ Employee of Local Financial Sector/ (Responses Combined) Minister a Ministry PMU Government Private Bank NGO Media Academia Other Social protection 0.0% 7.1% 0.0% 16.7% 9.1% 9.1% 11.1% 0.0% 17.6% Public sector governance/reform* 80.0% 14.3% 57.1% 25.0% 18.2% 45.5% 44.4% 14.3% 29.4% Transport 0.0% 3.6% 14.3% 8.3% 9.1% 0.0% 11.1% 14.3% 17.6% Poverty reduction 0.0% 21.4% 0.0% 16.7% 0.0% 0.0% 11.1% 0.0% 17.6% Rural development 0.0% 14.3% 28.6% 8.3% 0.0% 27.3% 22.2% 57.1% 17.6% Domestic private sector development 40.0% 28.6% 0.0% 25.0% 45.5% 18.2% 44.4% 42.9% 29.4% Foreign direct investment 0.0% 17.9% 42.9% 41.7% 9.1% 0.0% 33.3% 14.3% 29.4% Water and sanitation 0.0% 10.7% 14.3% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% Energy 0.0% 25.0% 0.0% 0.0% 18.2% 0.0% 11.1% 28.6% 11.8% Social cohesion 0.0% 3.6% 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% Job creation/employment 100.0% 28.6% 28.6% 25.0% 54.5% 45.5% 22.2% 57.1% 35.3% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% Urban development 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 3.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% Equality of opportunity 0.0% 10.7% 0.0% 0.0% 0.0% 18.2% 11.1% 0.0% 5.9% Health 0.0% 3.6% 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% 5.9% Education 0.0% 14.3% 14.3% 8.3% 27.3% 36.4% 0.0% 0.0% 5.9% Climate change 0.0% 3.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development 20.0% 25.0% 28.6% 8.3% 9.1% 0.0% 22.2% 0.0% 5.9% Trade and exports 0.0% 7.1% 0.0% 0.0% 18.2% 9.1% 0.0% 0.0% 0.0% Economic growth* 60.0% 21.4% 57.1% 58.3% 36.4% 18.2% 11.1% 57.1% 17.6% Law and justice 0.0% 3.6% 0.0% 8.3% 9.1% 27.3% 0.0% 0.0% 5.9% Local governance and institutions 0.0% 3.6% 0.0% 8.3% 0.0% 9.1% 0.0% 0.0% 0.0% Natural resource management 0.0% 7.1% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 11.8% Information and communications 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% technology Anti-corruption 0.0% 17.9% 14.3% 8.3% 0.0% 27.3% 22.2% 0.0% 23.5% Disaster management 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 77 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Bosnia and Herzegovina? Office of the Private Sector/ Greatest Value President/ Employee of Local Financial Sector/ Percentage of Respondents Minister a Ministry PMU Government Private Bank NGO Media Academia Other Convening/facilitating 0.0% 0.0% 14.3% 0.0% 9.1% 9.1% 0.0% 14.3% 12.5% Data 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 12.5% Policy advice, knowledge 20.0% 7.1% 0.0% 10.0% 0.0% 0.0% 22.2% 14.3% 6.3% Financial resources 20.0% 53.6% 28.6% 60.0% 45.5% 36.4% 22.2% 28.6% 31.3% Capacity development 0.0% 14.3% 42.9% 10.0% 0.0% 27.3% 33.3% 28.6% 6.3% Technical assistance 0.0% 3.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.3% Mobilizing third party financial resources 60.0% 14.3% 14.3% 20.0% 18.2% 0.0% 22.2% 0.0% 18.8% Coordination of development partners 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% Strategy formulation 0.0% 7.1% 0.0% 0.0% 27.3% 0.0% 11.1% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 14.3% 6.3% nd Office of the Private Sector/ 2 Greatest Value President/ Employee of Local Financial Sector/ Percentage of Respondents Minister a Ministry PMU Government Private Bank NGO Media Academia Other Convening/facilitating 0.0% 7.1% 14.3% 0.0% 20.0% 9.1% 0.0% 0.0% 0.0% Data 0.0% 3.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.3% Policy advice, knowledge 0.0% 3.6% 0.0% 0.0% 0.0% 18.2% 11.1% 28.6% 18.8% Financial resources 0.0% 7.1% 28.6% 0.0% 10.0% 9.1% 22.2% 14.3% 18.8% Capacity development 0.0% 17.9% 0.0% 20.0% 40.0% 27.3% 0.0% 28.6% 12.5% Technical assistance 20.0% 21.4% 14.3% 20.0% 0.0% 18.2% 33.3% 0.0% 6.3% Mobilizing third party financial resources 0.0% 25.0% 14.3% 20.0% 10.0% 18.2% 0.0% 0.0% 12.5% Coordination of development partners 20.0% 7.1% 14.3% 20.0% 0.0% 0.0% 11.1% 14.3% 18.8% Strategy formulation* 60.0% 3.6% 14.3% 20.0% 20.0% 0.0% 11.1% 14.3% 6.3% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 78 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) How effectively do the World Bank Groups’ activities below support Bosnia and Herzegovina’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) Private Sector/ Office of the Employee of a Financial Sector/ Academia/ President/Minister Ministry PMU Local Government Private Bank NGO Media Research Institute Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Convening/facilitating 2 7.00 1.41 18 5.78 2.26 6 7.17 1.84 8 6.38 2.39 5 4.80 3.27 5 5.60 1.67 6 5.33 1.51 7 5.29 2.14 16 4.81 2.14 Data 5 4.80 2.49 19 6.53 1.93 5 5.80 2.28 8 6.13 2.17 7 6.57 2.23 9 7.89 1.69 7 6.14 1.68 7 7.71 1.89 18 5.72 2.19 Policy advice, knowledge 5 5.00 2.83 18 6.61 2.30 5 5.80 2.28 9 5.22 1.99 7 5.71 3.15 8 7.50 1.69 6 4.50 2.74 7 6.57 2.44 17 4.94 2.63 Financial resources 5 5.40 1.95 20 7.15 2.16 7 8.86 1.07 10 6.10 2.28 8 7.38 2.39 8 6.13 1.81 7 7.14 2.19 7 5.71 2.14 17 5.94 2.70 Technical assistance 5 5.40 1.52 18 6.17 1.89 6 7.17 2.32 10 6.10 2.18 6 6.17 2.48 9 6.78 1.92 7 6.43 2.23 6 5.67 1.03 17 5.94 2.46 Mobilizing third party financial 5 5.80 1.10 15 5.80 2.48 6 8.17 0.41 9 6.11 2.57 4 5.50 2.65 8 6.75 2.19 6 5.50 1.87 7 6.00 1.29 15 5.27 3.04 resources Coordination of development 5 6.00 1.41 16 6.06 2.08 5 6.80 2.17 10 6.60 2.07 7 5.86 2.55 8 6.50 2.00 6 5.50 0.84 6 5.83 1.33 15 5.00 3.00 partners Strategy formulation 5 5.80 1.30 18 5.67 2.17 5 7.20 2.17 10 5.40 2.50 5 6.00 2.83 9 6.67 1.73 7 4.00 2.08 7 5.86 3.34 16 5.06 2.38 The World Bank Group can provide capacity building support in a number of ways in Bosnia and Herzegovina. To what degree would Bosnia and Herzegovina benefit, if capacity building were to support…? Private Sector/ Office of the Employee of a Financial Sector/ Academia/ President/Minister Ministry PMU Local Government Private Bank NGO Media Research Institute Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Groups outside of government to help them more effectively engage 5 3.80 1.79 23 5.30 2.87 5 6.20 2.17 12 5.33 2.67 10 4.70 3.23 11 8.55 2.34 9 5.89 2.85 7 5.00 1.83 17 4.65 3.18 and participate in development efforts* The public sector , related to implementation of specific 5 7.00 0.71 25 8.04 2.01 7 8.00 2.77 12 8.67 1.37 10 8.00 2.26 11 8.36 1.57 9 8.67 1.00 7 8.86 1.35 18 6.28 2.52 development projects on the ground* The public sector , related to changing institutions 5 7.40 2.61 24 7.21 2.32 6 6.50 2.88 11 7.64 2.11 10 7.60 3.06 10 8.20 1.32 8 8.00 1.20 7 8.86 0.69 17 6.24 2.75 (organizations or sociopolitical conditions) The private sector , related to 5 7.40 0.89 24 7.75 2.27 5 7.00 3.39 11 7.82 1.25 11 7.09 2.95 11 8.55 1.21 9 8.56 1.42 7 8.57 2.15 17 7.65 2.62 institutional and policy change (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 79 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Bosnia and Herzegovina? Private Sector/ Office of the Employee of a Financial Sector/ Academia/ President/Minister Ministry PMU Local Government Private Bank NGO Media Research Institute Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project implementation (or other 2 7.50 0.71 19 7.21 1.81 6 9.17 0.98 8 6.38 3.34 5 6.40 2.30 7 8.00 1.29 7 7.14 1.35 7 7.57 2.94 15 5.07 2.99 organizational strengthening)* Citizen engagement (incorporating 1 7.00 . 13 4.46 2.07 1 5.00 . 4 5.75 1.26 2 6.50 2.12 6 5.17 2.14 4 5.25 0.50 6 5.17 3.06 14 4.00 2.48 citizens' voices into development) Policy design (for clarity and better incentives to achieve development 5 6.20 1.10 17 6.24 2.08 2 6.50 3.54 5 7.60 2.70 3 5.67 3.22 7 7.14 1.46 4 6.00 1.41 6 7.17 2.23 14 4.36 2.56 goals) (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups When thinking about how to improve capacity building in Bosnia and Herzegovina to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? Private Sector/ Office of the Employee of a Financial Sector/ Academia/ President/Minister Ministry PMU Local Government Private Bank NGO Media Research Institute Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project implementation (or other 5 6.80 1.30 24 8.33 1.20 7 9.14 1.57 10 8.10 2.28 7 8.57 1.13 11 7.55 2.70 8 7.63 1.77 7 9.14 1.22 17 7.00 2.72 organizational strengthening) Citizen engagement (incorporating 4 3.75 3.50 19 6.68 2.08 3 8.67 1.16 8 6.63 2.56 7 6.43 3.26 9 8.33 1.23 6 8.50 1.23 7 6.29 1.98 16 6.00 2.99 citizens' voices into development)* Policy design (for clarity and better incentives to achieve development 5 6.40 1.52 21 7.71 2.03 3 7.67 0.58 10 6.50 3.14 5 7.00 2.92 9 8.33 1.94 6 6.67 2.34 7 8.86 1.46 15 7.07 2.60 goals) (1-Not important at all, 10-Very important) *Significantly different between stakeholder groups 80 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Bosnia and Herzegovina? (Choose no more than TWO) Office of the Private Sector/ Percentage of Respondents President/ Employee of Local Financial Sector/ (Responses Combined) Minister a Ministry PMU Government Private Bank NGO Media Academia Other Not exploring alternative policy options* 60.0% 7.4% 28.6% 0.0% 0.0% 9.1% 11.1% 20.0% 16.7% Not adequately sensitive to political/social 40.0% 29.6% 28.6% 45.5% 45.5% 18.2% 44.4% 20.0% 44.4% realities in BH Staff too inaccessible 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 20.0% 5.6% Not enough public disclosure of its work* 0.0% 11.1% 14.3% 0.0% 9.1% 36.4% 0.0% 0.0% 0.0% Arrogant in its approach 0.0% 3.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Not aligned with country priorities* 20.0% 3.7% 0.0% 27.3% 9.1% 9.1% 33.3% 60.0% 11.1% The credibility of its knowledge/data 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% World Bank Group’s processes too complex 0.0% 3.7% 0.0% 0.0% 0.0% 0.0% 0.0% 20.0% 11.1% Not willing to honestly criticize policies and 0.0% 7.4% 28.6% 0.0% 9.1% 18.2% 0.0% 20.0% 5.6% reform efforts in the country Too influenced by developed countries 0.0% 14.8% 14.3% 9.1% 27.3% 0.0% 11.1% 0.0% 11.1% Imposing technocratic solutions without 0.0% 18.5% 0.0% 0.0% 0.0% 0.0% 22.2% 20.0% 11.1% regard to political realities World Bank Group’s processes too slow 0.0% 7.4% 14.3% 0.0% 9.1% 0.0% 0.0% 20.0% 0.0% Too bureaucratic in its operational policies 0.0% 7.4% 14.3% 0.0% 18.2% 18.2% 11.1% 0.0% 5.6% and procedures Not aligned with other development 0.0% 7.4% 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% 11.1% partners’ work Not collaborating enough with non-state 0.0% 0.0% 0.0% 9.1% 9.1% 27.3% 11.1% 0.0% 0.0% actors Not client focused 0.0% 0.0% 0.0% 0.0% 9.1% 9.1% 0.0% 0.0% 11.1% Its advice and strategies do not lend 60.0% 3.7% 0.0% 9.1% 0.0% 18.2% 11.1% 0.0% 11.1% themselves to practical problem solving* Not focused enough on issues that are 20.0% 14.8% 14.3% 9.1% 0.0% 18.2% 11.1% 0.0% 11.1% unique to post-conflict countries Inadequate number of World Bank Group 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% staff members located in the country Other 0.0% 7.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% Don’t know 0.0% 11.1% 14.3% 27.3% 18.2% 0.0% 11.1% 0.0% 0.0% *Significantly different between stakeholder groups 81 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Bosnia and Herzegovina? (Choose no more than TWO) Office of the Private Sector/ Percentage of Respondents President/ Employee of Local Financial Sector/ (Responses Combined) Minister a Ministry PMU Government Private Bank NGO Media Academia Other Capacity development 0.0% 17.9% 28.6% 33.3% 18.2% 45.5% 11.1% 20.0% 11.8% Policy based lending / budget support to the 0.0% 17.9% 14.3% 8.3% 9.1% 9.1% 44.4% 0.0% 11.8% Government Knowledge products/services 0.0% 14.3% 14.3% 0.0% 36.4% 9.1% 11.1% 20.0% 29.4% Investment lending 100.0% 57.1% 71.4% 66.7% 45.5% 72.7% 77.8% 100.0% 76.5% Technical assistance 20.0% 21.4% 28.6% 16.7% 18.2% 9.1% 11.1% 0.0% 5.9% Trust Fund management 0.0% 3.6% 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Co-financing arrangements 0.0% 35.7% 0.0% 50.0% 27.3% 18.2% 11.1% 20.0% 29.4% Sector-wide approaches* 80.0% 10.7% 14.3% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% Emergency Recovery lending 0.0% 3.6% 14.3% 0.0% 27.3% 0.0% 11.1% 20.0% 11.8% Other 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 11.1% 0.0% 11.8% Don’t know 0.0% 3.6% 0.0% 8.3% 0.0% 9.1% 0.0% 20.0% 0.0% *Significantly different between stakeholder groups In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Office of the Private Sector/ Percentage of Respondents President/ Employee of Local Financial Sector/ (Responses Combined) Minister a Ministry PMU Government Private Bank NGO Media Academia Other Academia/think tanks/research institutes* 60.0% 39.3% 14.3% 8.3% 9.1% 9.1% 22.2% 85.7% 5.6% Community of development partners 20.0% 32.1% 42.9% 41.7% 27.3% 18.2% 33.3% 0.0% 50.0% Media 0.0% 3.6% 28.6% 0.0% 18.2% 0.0% 11.1% 0.0% 0.0% NGOs* 0.0% 3.6% 0.0% 8.3% 0.0% 63.6% 0.0% 0.0% 11.1% Local Government 20.0% 35.7% 42.9% 75.0% 18.2% 18.2% 44.4% 57.1% 27.8% Private sector 100.0% 42.9% 14.3% 50.0% 81.8% 36.4% 55.6% 42.9% 50.0% Parliament 0.0% 0.0% 28.6% 0.0% 9.1% 0.0% 0.0% 14.3% 5.6% Community Based Organizations (CBOs) 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 11.1% 0.0% 0.0% Beneficiaries 0.0% 17.9% 14.3% 8.3% 0.0% 18.2% 22.2% 0.0% 27.8% Foundations 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Emerging donors 0.0% 3.6% 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% UN agencies 0.0% 3.6% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% Other* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 16.7% Don’t know 0.0% 3.6% 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 82 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Bosnia and Herzegovina? (1-Strongly disagree, 10-Strongly agree) Private Sector/ Office of the Employee of a Financial Sector/ Academia/ President/Minister Ministry PMU Local Government Private Bank NGO Media Research Institute Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 5 4.80 1.79 22 6.05 1.81 7 8.00 1.83 9 5.67 2.40 9 5.33 2.60 10 6.00 2.31 9 7.11 2.57 7 6.86 2.97 18 5.50 2.55 development in Bosnia and Herzegovina The World Bank Group’s work is aligned with what I consider the 5 4.60 1.95 21 5.29 2.15 6 6.67 1.51 8 5.13 2.75 10 5.50 2.72 10 6.10 1.73 8 5.88 2.53 6 7.00 2.00 17 4.29 2.09 development priorities for Bosnia and Herzegovina The World Bank Group supports programs and strategies that are 5 4.40 2.19 21 5.62 1.77 6 6.67 2.25 10 5.70 2.98 8 6.75 2.55 9 6.44 1.42 8 6.25 1.91 7 7.29 1.89 15 4.73 2.25 realistic for Bosnia and Herzegovina The World Bank Group treats clients and stakeholders in Bosnia 5 7.20 1.10 21 7.14 2.03 5 8.60 1.34 9 6.11 2.80 7 7.71 2.22 9 8.33 1.32 9 8.22 2.17 7 8.14 1.77 17 6.59 2.67 and Herzegovina with respect 83 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Bosnia and Herzegovina, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Private Sector/ Office of the Employee of a Financial Sector/ Academia/ President/Minister Ministry PMU Local Government Private Bank NGO Media Research Institute Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness 5 5.20 2.17 19 5.68 2.26 5 8.20 1.10 9 6.44 2.92 9 5.00 2.83 10 5.20 1.93 9 6.00 1.80 7 5.57 1.40 16 5.31 2.33 Flexibility (in terms of the 5 5.40 2.19 19 5.79 2.35 5 7.40 0.89 7 5.71 2.36 8 4.50 2.62 10 4.60 1.43 9 5.67 2.00 7 5.86 1.77 15 5.67 2.19 institution’s products and services) Flexibility (in terms of changing 5 4.00 2.24 17 5.12 2.55 5 6.00 2.00 7 4.57 2.88 7 4.57 2.30 10 4.80 1.87 9 5.89 2.15 6 6.50 2.26 16 4.56 2.16 country circumstances) Being inclusive 5 4.60 2.61 21 6.10 1.76 5 8.40 1.67 7 5.86 2.85 6 6.50 2.74 9 5.33 2.29 8 6.00 1.31 7 6.29 1.89 12 5.25 2.26 Openness (sharing data and other 5 5.60 1.95 19 6.47 2.09 6 7.50 2.17 7 5.71 2.69 9 7.33 2.65 8 7.75 1.75 9 6.89 2.67 6 8.17 1.84 15 6.27 3.08 information) Staff accessibility 5 7.40 1.52 20 6.70 2.11 6 8.50 1.23 8 7.38 2.13 10 7.70 2.06 8 6.75 2.92 9 7.89 2.15 7 7.29 2.63 17 7.18 2.58 Straightforwardness and honesty 5 7.00 1.41 17 6.00 2.42 5 6.80 2.78 9 5.67 3.20 9 7.22 3.03 7 7.43 1.81 9 7.56 2.13 7 7.57 1.99 15 6.13 2.85 Ease of access to the people at the World Bank Group who are making 5 5.80 1.30 19 6.05 2.61 4 9.00 1.41 7 5.86 3.24 8 6.25 3.66 6 7.33 1.86 8 7.00 2.73 7 6.14 2.34 16 5.75 3.07 decisions important to my work Collaboration with civil society 3 6.00 0.00 16 5.88 1.71 1 4.00 . 6 4.50 2.59 3 6.00 2.00 9 5.33 2.74 8 5.88 2.30 7 7.29 1.60 15 5.07 2.19 Collaboration with the Government 5 7.60 0.89 21 7.00 1.73 4 8.75 1.26 9 7.00 2.24 7 7.00 1.83 8 7.13 2.30 9 7.56 1.24 7 8.71 1.25 14 6.36 2.21 Collaboration with EC and other 5 7.20 0.45 13 7.23 1.64 2 9.50 0.71 6 7.50 2.07 4 6.75 3.20 7 6.57 2.57 7 8.43 0.98 7 9.29 0.76 13 5.77 2.62 development partners* Collaboration with the private 5 6.40 0.89 13 5.08 1.94 6 4.00 2.00 7 5.29 3.30 7 6.14 1.57 8 5.13 1.46 7 6.43 1.40 15 5.27 2.46 sector The speed in which it gets things 5 5.40 0.89 15 4.87 1.85 4 7.25 2.22 7 5.43 2.70 9 4.89 2.62 7 5.14 1.35 8 5.25 1.49 7 5.86 1.22 15 4.07 2.28 accomplished on the ground Being a long-term partner 5 7.40 0.55 21 7.10 1.95 4 8.75 0.96 8 6.50 2.78 8 7.00 2.27 9 7.33 1.87 9 7.78 2.33 5 7.00 2.92 15 6.27 3.26 To be a more effective development partner in Bosnia and Herzegovina, do you believe that the World Bank Group should have…? Office of the Private Sector/ President/ Employee of Local Financial Sector/ Percentage of Respondents Minister a Ministry PMU Government Private Bank NGO Media Academia Other More local presence - 42.9% 42.9% 58.3% 72.7% 80.0% 55.6% 100.0% 41.2% The current level of local presence is 100.0% 28.6% 57.1% - 9.1% 10.0% 33.3% - 35.3% adequate Less local presence - - - 8.3% - - - - 5.9% Don't know - 28.6% - 33.3% 18.2% 10.0% 11.1% - 17.6% 84 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Office of the Private Sector/ Percentage of Respondents President/ Employee of Local Financial Sector/ (Responses Combined) Minister a Ministry PMU Government Private Bank NGO Media Academia Other The World Bank Group does not do 0.0% 17.9% 0.0% 16.7% 9.1% 0.0% 0.0% 14.3% 22.2% adequate follow through/follow-up The World Bank Group is not sensitive enough to political/social realities on the 40.0% 42.9% 28.6% 33.3% 36.4% 27.3% 55.6% 57.1% 55.6% ground Lack of/inadequate levels of capacity in 60.0% 42.9% 71.4% 41.7% 45.5% 63.6% 44.4% 14.3% 38.9% Government There is not an adequate level of citizen/civil 0.0% 3.6% 0.0% 25.0% 0.0% 45.5% 33.3% 0.0% 11.1% society participation* Poor coordination with development 0.0% 21.4% 14.3% 33.3% 18.2% 18.2% 0.0% 42.9% 22.2% partners The World Bank Group works too slowly 0.0% 7.1% 0.0% 8.3% 0.0% 0.0% 11.1% 0.0% 16.7% The Government works inefficiently* 60.0% 21.4% 0.0% 50.0% 36.4% 63.6% 33.3% 42.9% 16.7% Political pressures and obstacles* 100.0% 42.9% 85.7% 33.3% 27.3% 18.2% 33.3% 28.6% 38.9% Reforms are not well thought out in light of 40.0% 50.0% 42.9% 16.7% 27.3% 18.2% 44.4% 71.4% 44.4% country challenges Inadequate funding 0.0% 17.9% 0.0% 16.7% 0.0% 27.3% 11.1% 28.6% 16.7% Other 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 85 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Bosnia and Herzegovina? (1-Not important at all, 10-Very important) Private Sector/ Office of the Employee of a Financial Sector/ Academia/ President/Minister Ministry PMU Local Government Private Bank NGO Media Research Institute Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti-corruption 5 7.80 2.17 23 8.39 1.70 5 8.60 1.34 10 8.80 1.32 10 6.80 3.23 10 9.20 2.20 9 8.44 1.59 7 7.57 3.10 18 7.67 2.66 Information and communications 5 6.60 1.52 22 7.50 2.13 5 9.40 0.89 10 7.10 2.18 9 6.56 3.13 11 8.00 2.19 9 6.67 2.65 7 7.71 2.06 17 6.24 2.41 technology Transport 5 7.40 1.95 23 8.13 1.22 6 8.67 1.21 10 8.40 1.58 11 7.18 2.18 11 7.55 2.51 9 7.67 1.80 7 9.00 1.00 18 6.72 2.65 Law and justice 5 8.00 3.08 24 7.58 2.39 5 8.00 1.58 10 7.50 2.46 10 7.00 3.30 11 7.82 2.32 9 7.67 2.45 7 8.86 1.46 18 6.44 2.57 Urban development* 5 5.60 1.52 22 8.00 1.63 4 8.00 1.16 9 7.67 2.00 9 7.11 2.47 10 7.70 2.11 9 7.56 1.74 7 9.14 1.57 16 5.94 2.70 Environmental sustainability* 5 6.00 2.12 22 8.59 1.26 4 9.25 0.50 8 7.75 3.01 9 6.33 2.18 10 8.70 1.16 9 8.44 1.59 6 7.33 1.97 17 6.65 2.74 Poverty reduction* 5 7.20 2.39 24 9.17 1.13 4 9.25 0.96 11 9.36 1.03 11 9.45 0.69 11 9.45 0.82 9 9.22 1.09 7 7.71 2.06 18 7.50 2.71 Domestic private sector 5 8.80 0.45 24 8.92 1.10 5 9.00 1.23 10 8.90 1.60 11 9.45 0.93 11 8.82 1.54 9 9.33 1.12 7 9.29 0.95 18 8.78 2.13 development Foreign direct investment* 5 7.80 2.68 22 9.14 1.36 4 9.50 0.58 10 9.20 1.62 11 9.73 0.47 11 8.55 1.29 9 8.44 1.88 7 6.71 3.20 18 8.78 2.18 Local governance and institutions 5 8.60 0.55 22 7.27 1.96 4 9.00 0.82 8 8.25 2.05 10 6.80 2.62 11 7.91 1.87 9 8.11 1.45 7 7.00 3.51 18 7.33 2.50 Water and sanitation* 5 5.20 1.79 22 8.55 1.10 5 9.00 0.71 8 8.38 2.13 10 6.40 2.84 11 7.36 2.66 9 8.00 1.41 6 7.67 1.63 17 6.65 2.37 Trade and exports 5 5.00 1.41 20 7.75 2.02 4 8.25 0.96 9 7.22 2.44 11 7.00 2.93 11 7.64 2.20 9 7.22 1.79 7 8.00 1.41 18 7.22 2.16 Economic growth 5 8.40 0.89 24 8.75 1.73 5 9.40 0.89 11 8.64 2.73 11 8.55 1.21 11 9.18 0.87 9 9.11 1.69 7 9.14 1.07 18 8.78 2.10 Energy 5 7.60 0.89 22 8.36 1.79 4 9.25 0.50 9 7.33 3.12 11 6.36 3.26 10 7.70 2.00 9 7.56 3.05 7 8.71 1.38 18 6.56 2.41 Disaster management* 5 4.00 2.24 20 7.95 1.73 4 8.00 0.82 9 6.56 3.05 11 5.45 2.84 10 7.50 2.59 8 7.25 2.32 7 6.86 1.95 17 5.18 2.40 Public sector governance/ reform 5 8.40 0.89 23 7.61 2.19 5 8.20 1.30 9 7.56 2.30 10 7.90 2.60 11 8.73 1.95 9 8.33 1.73 7 9.43 1.13 17 7.71 2.57 Job creation/employment 5 8.60 0.55 25 9.00 1.58 5 9.00 1.23 11 8.73 2.69 11 9.00 1.55 11 9.27 0.91 9 9.11 1.27 7 9.86 0.38 17 8.76 2.20 Social cohesion* 5 5.80 1.79 24 8.13 1.80 4 8.75 0.96 9 7.56 3.09 10 5.40 2.80 11 7.64 2.80 9 7.44 1.42 7 7.71 1.60 18 6.11 2.89 Financial markets 5 6.20 1.79 22 7.86 1.91 4 9.00 1.16 8 9.00 1.20 11 7.45 2.88 11 7.82 2.23 8 7.38 1.41 7 6.14 2.97 17 6.94 2.49 Equality of opportunity* 5 5.00 1.41 23 8.13 2.01 4 9.00 1.16 7 7.86 3.13 9 5.67 3.08 11 7.82 2.40 8 7.50 2.20 7 8.14 2.67 18 6.22 2.90 Health* 5 5.80 1.79 21 8.33 1.62 4 8.50 0.58 8 7.38 3.07 10 5.90 3.25 9 8.22 1.64 9 8.56 1.24 7 7.43 1.90 17 6.29 2.87 Rural development* 5 6.20 1.10 23 8.91 1.51 6 9.33 0.82 10 8.20 2.66 9 6.33 2.65 10 8.40 1.43 9 8.67 1.12 7 8.71 0.95 18 6.44 2.77 Education* 5 6.80 2.17 23 8.43 1.90 5 8.60 1.67 8 9.13 0.84 10 7.00 2.63 10 9.40 0.70 9 8.89 1.05 7 9.57 0.54 16 5.94 3.04 Social protection 5 6.60 1.52 24 7.79 2.00 4 8.75 0.96 8 7.00 3.07 10 5.70 2.98 10 7.70 3.37 9 7.78 1.20 7 5.57 3.69 18 7.06 2.78 Climate change* 5 4.20 2.17 20 8.10 1.52 5 8.20 1.10 8 6.50 2.20 10 4.50 3.14 9 6.89 3.55 8 8.38 1.85 7 7.29 2.50 17 5.24 2.46 Agricultural development* 5 7.60 0.89 22 8.91 1.31 5 9.20 0.45 10 9.30 0.82 9 7.78 1.64 11 8.64 0.92 8 8.75 0.89 7 9.14 1.46 18 7.17 2.81 Natural resource management 5 6.20 2.39 23 7.96 1.89 4 8.25 0.96 9 7.11 2.71 11 6.45 3.17 10 7.60 3.03 9 6.56 2.46 7 7.00 3.22 17 6.06 2.88 *Significantly different between stakeholder groups 86 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 C. World Bank Group Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank is in terms of the work it does in the following areas of development in Bosnia and Herzegovina? (1-Not effective at all, 10-Very effective) Private Sector/ Office of the Employee of a Financial Sector/ Academia/ President/Minister Ministry PMU Local Government Private Bank NGO Media Research Institute Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Information and communications 4 8.00 0.00 7 6.86 1.86 2 9.50 0.71 3 6.00 1.00 2 5.00 5.66 2 7.50 0.71 5 5.20 2.49 4 6.75 1.50 7 4.86 2.41 technology Transport 5 7.20 0.45 8 6.38 1.06 3 5.67 3.22 5 6.20 2.17 6 5.83 2.79 4 6.75 2.22 6 6.00 2.28 5 6.00 2.92 11 4.82 2.36 Law and justice 5 7.00 1.73 8 6.00 2.00 5 5.80 1.64 4 4.50 3.11 5 7.00 1.41 5 5.20 1.64 5 7.00 1.87 11 4.55 2.73 Urban development 5 7.00 1.73 9 6.33 1.58 1 5.00 . 5 5.80 2.59 5 6.20 2.68 4 6.50 1.92 5 4.40 2.07 6 7.17 1.47 9 4.33 2.78 Environmental sustainability 2 6.00 2.83 12 7.33 1.23 3 6.00 3.61 6 6.33 2.73 5 6.00 1.41 4 7.00 2.58 7 6.29 0.76 7 6.57 1.27 10 4.80 2.94 Poverty reduction 2 5.50 2.12 14 6.57 1.95 1 5.00 . 6 6.50 2.07 6 5.00 2.97 8 6.63 2.20 8 5.88 1.81 7 7.29 1.50 16 4.69 3.11 Domestic private sector 5 7.00 0.00 11 5.91 1.76 1 7.00 . 5 5.80 2.78 8 6.00 3.21 7 6.57 1.62 8 5.75 2.05 7 7.43 2.07 12 5.33 2.81 development Foreign direct investment 4 7.00 0.00 10 6.20 2.15 2 6.50 2.12 5 5.60 2.51 7 7.14 2.41 7 6.29 1.98 6 5.50 2.43 7 5.86 3.58 12 4.83 2.21 Local governance and institutions* 4 7.00 0.00 8 7.50 1.07 1 4.00 . 7 6.14 2.19 8 5.75 1.91 6 6.50 2.35 7 5.43 1.40 7 7.43 1.90 16 4.63 2.53 Water and sanitation* 5 6.60 1.52 11 7.00 1.10 3 9.00 0.00 6 6.83 2.48 4 6.50 1.92 4 7.50 2.65 6 6.50 1.64 6 7.83 1.33 13 4.77 2.49 Trade and exports 5 6.20 1.79 8 6.50 1.51 3 6.67 2.52 5 5.80 2.17 3 7.00 3.00 6 6.17 1.47 6 5.33 1.03 5 6.60 2.07 12 4.92 2.64 Economic growth 5 7.20 0.45 12 6.33 1.88 2 6.00 2.83 5 6.20 1.92 7 6.71 2.14 7 6.57 2.51 8 5.50 2.14 7 7.29 2.75 16 5.06 2.84 Energy* 5 7.80 0.45 11 6.00 1.55 3 8.67 1.53 5 6.20 2.17 5 6.40 3.05 5 7.40 1.14 6 7.50 1.87 7 7.43 2.37 12 4.83 2.66 Disaster management 5 5.20 1.79 8 6.25 1.98 2 7.50 0.71 5 5.00 2.24 2 6.50 3.54 3 7.67 2.52 5 5.40 2.07 5 5.40 0.89 8 3.50 2.14 Public sector governance/ reform* 5 7.20 1.30 11 6.82 1.33 3 8.00 1.00 6 6.00 2.61 6 4.50 2.26 8 7.25 2.05 8 6.13 1.89 6 7.67 2.50 17 4.82 2.38 Job creation/employment 2 6.00 1.41 9 6.33 2.06 3 6.00 1.00 5 5.20 2.05 8 5.88 3.18 7 5.86 2.12 7 5.57 2.64 7 6.86 1.68 15 4.27 2.82 Social cohesion 2 5.50 2.12 11 5.91 1.81 2 6.00 1.41 4 5.25 2.22 2 5.00 4.24 7 6.43 2.37 6 5.83 2.04 7 6.43 2.15 13 4.54 2.79 Financial markets 5 6.20 1.79 9 5.89 2.09 2 7.00 0.00 5 7.40 1.34 7 7.29 2.43 6 6.33 1.75 7 5.43 2.23 7 6.00 3.06 11 6.18 2.48 Equality of opportunity 5 6.40 1.95 9 6.56 2.46 1 5.00 . 5 6.20 1.64 2 6.00 2.83 6 6.17 2.23 7 5.00 1.73 7 7.00 2.24 13 5.15 2.94 Health* 5 5.60 1.52 8 7.00 1.20 3 8.67 0.58 5 6.00 1.58 4 6.75 3.95 4 7.25 2.50 6 6.00 1.41 6 6.67 0.82 15 4.27 2.55 Rural development 5 4.80 1.79 11 6.45 1.75 4 8.25 1.71 5 6.60 2.07 4 4.75 2.63 5 6.20 2.59 8 6.00 2.00 7 6.71 1.38 13 4.46 2.76 Education 5 6.60 2.61 8 6.13 2.42 2 6.50 2.12 5 6.40 1.95 4 5.25 4.03 5 6.40 2.88 6 5.67 1.97 7 5.86 2.67 15 3.73 2.55 Social protection 2 6.00 1.41 10 5.90 2.18 1 4.00 . 5 7.00 1.41 3 4.67 3.51 4 7.25 2.22 7 7.00 1.83 7 5.29 2.69 13 5.00 2.68 Climate change* 5 3.80 1.79 8 7.00 1.31 2 8.50 0.71 4 4.50 1.29 3 3.67 3.79 4 7.25 2.63 5 5.20 1.30 7 5.14 2.19 10 4.20 2.78 Agricultural development* 5 7.40 0.89 11 7.36 0.81 3 7.33 2.89 6 6.50 1.76 6 5.33 2.73 6 6.00 2.19 6 6.50 2.51 6 7.00 1.27 12 4.25 2.86 Natural resource management 4 7.75 0.50 9 6.22 1.48 4 6.00 1.16 2 4.50 3.54 3 5.67 1.16 5 7.40 2.30 6 6.67 2.25 9 4.22 2.33 *Significantly different between stakeholder groups Where are the World Bank Group’s decisions made primarily that support the program in Bosnia and Herzegovina? Office of the Private Sector/ President/ Employee of Local Financial Sector/ Percentage of Respondents Minister a Ministry PMU Government Private Bank NGO Media Academia Other At the Headquarters (in Washington D.C.) 100.0% 42.9% 57.1% 41.7% 45.5% 50.0% 88.9% 85.7% 55.6% In the country - - - 16.7% 27.3% 10.0% - - 11.1% Don't know - 57.1% 42.9% 41.7% 27.3% 40.0% 11.1% 14.3% 33.3% 87 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 C. World Bank Group Effectiveness and Results (continued) Private Sector/ Office of the Employee of a Financial Sector/ Academia/ President/Minister Ministry PMU Local Government Private Bank NGO Media Research Institute Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 5 6.60 1.52 20 5.75 1.68 7 7.57 1.27 8 6.63 2.72 9 6.11 2.57 10 6.20 2.10 9 6.56 1.88 7 6.29 2.29 17 4.76 2.22 development results in Bosnia and Herzegovina? (1-To no degree at all, 10-To a very significant degree) Private Sector/ Office of the Employee of a Financial Sector/ Academia/ President/Minister Ministry PMU Local Government Private Bank NGO Media Research Institute Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the WBG help to build/ strengthen existing 55 7.51 2.14 131 7.53 2.00 54 7.70 1.87 12 7.00 1.48 28 8.04 1.90 75 7.37 2.63 25 7.88 1.64 18 6.39 1.50 32 8.19 1.40 country systems in Bosnia and Herzegovina? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Bosnia and Herzegovina? (1-Strongly disagree, 10-Strongly agree) Private Sector/ Office of the Employee of a Financial Sector/ Academia/ President/Minister Ministry PMU Local Government Private Bank NGO Media Research Institute Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group's financial instruments meet the needs of 5 3.40 2.61 19 5.95 1.96 7 6.43 2.07 7 5.00 2.52 10 5.10 2.64 10 5.30 2.58 8 5.50 1.93 7 4.29 2.06 17 4.29 2.37 Bosnia and Herzegovina The World Bank Group meets Bosnia and Herzegovina’s needs 5 3.80 1.79 16 5.63 1.63 7 6.57 2.82 7 5.00 2.52 8 5.88 2.75 11 5.45 3.11 7 5.43 2.30 7 7.71 2.75 16 5.44 2.42 for knowledge services Private Sector/ Office of the Employee of a Financial Sector/ Academia/ President/Minister Ministry PMU Local Government Private Bank NGO Media Research Institute Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group measures and 2 5.00 4.24 15 5.53 1.46 6 6.50 1.87 7 4.86 1.57 9 5.44 2.65 9 5.78 2.44 7 6.14 1.68 6 6.50 2.59 13 4.46 2.18 corrects its work in real time in Bosnia-Herzegovina? (1-To no degree at all, 10-To a very significant degree) 88 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Office of the Private Sector/ President/ Employee of Local Financial Sector/ Percentage of Respondents Minister a Ministry PMU Government Private Bank NGO Media Academia Other Weekly 20.0% 10.7% 42.9% 8.3% - 10.0% - - 11.8% Monthly 20.0% 7.1% - 8.3% 9.1% 40.0% 11.1% - - A few times a year 60.0% 35.7% 14.3% 16.7% 45.5% 10.0% 55.6% 16.7% 29.4% Rarely - 25.0% 42.9% 25.0% 45.5% 30.0% 22.2% 66.7% 47.1% Never - 21.4% - 41.7% - 10.0% 11.1% 16.7% 11.8% In Bosnia and Herzegovina, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Private Sector/ Office of the Employee of a Financial Sector/ Academia/ President/Minister Ministry PMU Local Government Private Bank NGO Media Research Institute Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 5 4.60 1.95 17 5.41 1.81 6 6.00 2.10 6 5.33 1.75 8 5.13 2.64 8 6.88 2.36 7 5.86 1.95 6 5.83 2.32 16 5.13 2.60 Include appropriate level of stakeholder involvement during 5 4.60 1.95 16 5.25 2.02 5 6.60 1.52 6 5.83 1.84 8 5.63 2.88 7 5.86 3.13 7 5.57 1.81 6 5.67 2.34 14 4.57 2.53 preparation Are relevant to Bosnia- 5 4.80 2.39 18 6.00 2.20 6 6.50 2.43 6 6.17 2.04 8 6.25 2.71 7 7.00 2.31 5 6.20 1.79 6 7.17 2.48 15 5.47 2.80 Herzegovina's development Lead to practical solutions 5 4.80 1.79 18 6.33 1.46 6 7.17 1.33 6 6.67 1.63 8 5.63 2.56 8 6.00 2.27 7 6.14 1.57 6 7.17 2.32 16 4.69 2.60 Are accessible (well written and 5 5.80 2.49 18 5.89 2.22 5 5.40 1.82 6 6.83 1.94 9 6.78 2.86 8 6.50 2.20 8 7.63 2.07 6 6.83 0.41 17 5.88 2.21 easy to understand) Are source of relevant information 5 5.80 1.79 20 6.55 1.64 5 7.00 1.58 6 7.17 1.84 9 7.00 2.12 8 7.63 1.69 8 8.75 0.89 6 8.67 1.03 17 6.00 2.26 on global good practices* Enhance your knowledge and/or 5 6.40 0.89 20 7.05 1.79 6 7.83 2.14 6 6.50 2.43 9 6.78 3.15 8 7.75 2.38 8 8.00 1.07 6 8.67 1.51 17 6.35 2.32 skills Are adequately disseminated 5 6.60 0.89 18 6.33 2.20 6 7.00 1.79 5 6.40 2.07 6 6.17 2.56 8 6.50 2.62 8 7.38 1.60 6 7.17 1.47 14 5.29 2.76 Are translated enough into local 5 6.80 1.30 16 4.94 2.54 6 5.50 1.52 6 6.33 1.97 8 7.63 2.72 6 6.83 2.48 7 7.71 1.98 6 7.83 2.40 13 6.31 2.53 language Are adaptable to Bosnia- Herzegovina’s specific 5 6.00 1.41 18 6.22 1.77 5 5.60 1.67 6 7.00 2.19 8 6.38 2.88 7 7.00 2.24 7 6.86 1.46 6 5.83 1.60 16 6.00 2.28 development challenges and country circumstances *Significantly different between stakeholder groups 89 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities (continued) Private Sector/ Office of the Employee of a Financial Sector/ Academia/ President/Minister Ministry PMU Local Government Private Bank NGO Media Research Institute Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the WBG's knowledge work and 5 6.20 1.10 20 6.20 1.20 7 7.00 1.73 7 5.43 2.64 9 5.89 2.57 9 6.33 1.94 8 6.38 1.06 5 6.80 2.95 15 5.40 2.35 activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank 5 6.40 0.89 22 6.73 1.49 7 7.57 1.40 7 5.57 2.23 7 7.43 1.72 8 7.25 2.32 8 7.25 1.49 4 8.75 1.26 16 6.75 1.98 Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Group’s technical assistance/advisory work contribute to solving Bosnia and Herzegovina’s development challenges? Private Sector/ Office of the Employee of a Financial Sector/ Academia/ President/Minister Ministry PMU Local Government Private Bank NGO Media Research Institute Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Conceptualization (understanding 5 5.40 0.89 20 6.40 1.93 5 6.00 1.87 6 5.17 1.47 9 6.22 2.73 8 7.13 1.96 6 6.83 1.84 5 7.40 1.67 17 5.47 2.55 and framing the problem) Design (appraising and planning 5 6.00 1.41 20 6.80 1.67 5 6.00 1.73 6 4.17 1.84 9 6.22 2.64 8 6.50 1.77 6 7.50 1.38 4 7.50 1.92 15 5.33 2.19 the solutions) Implementation (executing, carrying out, monitoring, and 5 8.20 1.10 20 6.90 2.08 4 7.00 0.82 6 5.00 1.41 9 6.67 2.45 9 6.67 1.87 6 6.50 1.87 4 8.50 1.73 15 5.13 2.36 making appropriate adjustments)* Evaluation (assessing the impact 5 8.40 0.89 19 6.84 2.12 4 7.50 1.92 6 4.83 1.94 8 6.38 2.88 9 6.78 1.99 7 8.00 1.29 4 9.00 2.00 15 5.40 2.53 and results)* (1-To no degree at all, 10-To a very significant degree) 90 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 E. Working with the World Bank Group (continued) To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Private Sector/ Office of the Employee of a Financial Sector/ Academia/ President/Minister Ministry PMU Local Government Private Bank NGO Media Research Institute Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses 5 9.00 1.73 11 6.36 2.42 7 8.00 1.00 5 5.60 3.05 6 7.67 2.66 4 7.50 1.92 5 6.20 3.03 6 5.83 2.04 9 5.33 2.24 funds promptly The World Bank Group effectively monitors and evaluates the 5 6.20 1.64 18 6.50 2.48 7 7.71 1.80 6 7.67 1.86 8 7.88 2.36 7 7.57 2.30 6 8.50 1.38 6 9.00 1.55 11 5.73 2.45 projects and programs it supports The World Bank Group’s approvals and reviews are done in a timely 5 8.60 0.55 16 6.06 2.05 7 7.57 2.15 6 6.33 1.97 8 7.38 2.39 6 7.00 2.45 6 8.33 1.63 6 7.00 2.97 10 5.60 2.22 fashion The World Bank Group’s “Safeguard Policy� requirements 4 8.25 0.50 11 6.36 1.96 4 6.25 0.50 6 6.00 2.90 7 7.14 2.19 5 7.80 1.30 5 7.80 0.84 6 8.33 1.75 6 6.67 3.14 are reasonable The World Bank Group’s conditions 5 6.00 1.41 15 6.53 2.00 4 6.50 0.58 6 5.67 2.58 7 7.00 2.45 9 6.89 2.52 5 7.80 0.84 6 8.17 1.72 12 6.33 2.39 on its lending are reasonable The World Bank Group takes decisions quickly in Bosnia- 5 6.00 1.41 14 5.50 2.47 5 6.00 1.41 5 5.20 3.70 7 6.71 3.04 9 6.78 2.05 6 6.33 1.51 6 5.50 2.07 10 5.50 2.42 Herzegovina Working with the World Bank Group increases Bosnia- 5 7.80 0.45 21 6.48 2.23 7 7.86 1.22 6 5.83 3.13 7 7.57 1.72 10 7.80 2.53 9 8.33 0.87 6 8.67 1.63 14 5.93 2.53 Herzegovina’s institutional capacity* The World Bank Group ensures consistency and continuity through 2 7.50 0.71 11 5.91 2.47 6 6.33 2.58 4 6.50 1.73 4 7.75 1.71 7 8.14 1.95 5 8.60 1.34 5 8.00 3.46 12 5.75 1.87 staff changes Where country systems are adequate, the World Bank Group 5 6.20 2.39 14 5.64 2.31 5 7.80 1.64 5 5.80 2.05 4 8.75 0.96 7 7.57 2.15 5 7.80 1.10 6 8.17 1.33 10 6.20 1.81 makes appropriate use of them* The World Bank Group provides 5 7.00 1.41 14 7.57 1.70 7 8.43 1.13 6 6.83 2.48 7 7.14 2.61 6 8.17 1.47 6 8.50 1.05 6 8.67 1.51 9 6.22 2.54 effective implementation support *Significantly different between stakeholder groups 91 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 E. Working with the World Bank Group (continued) Which of the following best describes the way the World Bank Group operates in Bosnia and Herzegovina? Office of the Private Sector/ President/ Employee of Local Financial Sector/ Percentage of Respondents Minister a Ministry PMU Government Private Bank NGO Media Academia Other The World Bank Group takes too much risk - - - - - - - - - in Bosnia and Herzegovina The World Bank Group does not take 80.0% 25.9% 14.3% 36.4% 45.5% 27.3% 33.3% 28.6% 55.6% enough risk in Bosnia and Herzegovina The World Bank Group's approach to risk is 20.0% 22.2% 28.6% 9.1% 9.1% 36.4% 33.3% 28.6% 11.1% appropriate Don't know - 48.1% 57.1% 45.5% 45.5% 27.3% 22.2% 28.6% 33.3% Prefer not to answer - 3.7% - 9.1% - 9.1% 11.1% 14.3% - Private Sector/ Office of the Employee of a Financial Sector/ Academia/ President/Minister Ministry PMU Local Government Private Bank NGO Media Research Institute Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group is adequately 2 6.50 0.71 9 5.56 1.81 6 6.17 1.94 5 6.60 1.67 5 5.80 1.92 7 7.29 1.60 6 6.83 2.32 5 6.80 3.03 9 6.33 2.29 staffed in Bosnia and Herzegovina? (1-To no degree at all, 10-To a very significant degree) 92 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 F. The Future Role of the World Bank Group in Bosnia and Herzegovina Which of the following SHOULD the World Bank Group do to make itself of greater value in Bosnia and Herzegovina? (Choose no more than TWO) Office of the Private Sector/ Percentage of Respondents President/ Employee of Local Financial Sector/ (Responses Combined) Minister a Ministry PMU Government Private Bank NGO Media Academia Other Provide more adequate data/knowledge/ 0.0% 18.5% 0.0% 0.0% 0.0% 9.1% 22.2% 0.0% 5.9% statistics/figures on BH’s economy Collaborate more effectively with 60.0% 25.9% 0.0% 54.5% 9.1% 18.2% 11.1% 14.3% 35.3% Government clients Offer more innovative financial products 60.0% 22.2% 42.9% 36.4% 18.2% 27.3% 33.3% 57.1% 17.6% Improve the competitiveness of its financing 40.0% 11.1% 28.6% 18.2% 45.5% 18.2% 11.1% 0.0% 35.3% compared to markets Reach out more to groups outside of 0.0% 7.4% 14.3% 0.0% 9.1% 54.5% 22.2% 28.6% 23.5% Government* Improve the quality of its experts as related 20.0% 22.2% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 5.9% to Bosnia-Herzegovina’s specific challenges Offer more innovative knowledge services 0.0% 14.8% 0.0% 0.0% 9.1% 0.0% 11.1% 28.6% 11.8% Ensure greater selectivity in its work 0.0% 3.7% 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% Increase the level of capacity development 0.0% 40.7% 57.1% 27.3% 36.4% 36.4% 33.3% 14.3% 17.6% in the country Reduce the complexity of obtaining World 20.0% 14.8% 14.3% 36.4% 18.2% 9.1% 22.2% 42.9% 35.3% Bank Group financing Work faster 0.0% 3.7% 0.0% 9.1% 9.1% 9.1% 0.0% 0.0% 11.8% Increase the level of World Bank Group 0.0% 0.0% 14.3% 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% staffing in Bosnia-Herzegovina’s office Other 0.0% 3.7% 0.0% 0.0% 9.1% 0.0% 11.1% 14.3% 0.0% *Significantly different between stakeholder groups When considering the combination of services that the World Bank Group offers in Bosnia and Herzegovina, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Bosnia and Herzegovina?* Office of the Private Sector/ President/ Employee of Local Financial Sector/ Percentage of Respondents Minister a Ministry PMU Government Private Bank NGO Media Academia Other Financial services - 32.1% 14.3% 72.7% 45.5% 54.5% 55.6% 28.6% 55.6% Knowledge products 80.0% 28.6% - 9.1% 27.3% 9.1% 22.2% 57.1% 11.1% Convening services - 17.9% 14.3% - 18.2% 18.2% 22.2% 14.3% 16.7% The combination is appropriate for Bosnia 20.0% 7.1% 42.9% 9.1% - 18.2% - - 11.1% Herzegovina Don't know - 14.3% 28.6% 9.1% 9.1% - - - 5.6% None of the above - - - - - - - - - *Significantly different between stakeholder groups 93 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 F. The Future Role of the World Bank Group in Bosnia and Herzegovina (continued) Please answer the following questions. Which THREE areas would benefit most from the WBG playing a leading role among international partners in Bosnia and Herzegovina? Which THREE areas below would benefit most from other donors in Bosnia and Herzegovina? (Choose no more than THREE for each) Office of the Consultant on Private Sector/ Benefit from WBG Playing a Leading Role Percentage of Respondents President/ Prime Employee of WBG-Supported Financial Sector/ NGO/Private (Responses Combined) Minister/ Minister a Ministry Project/PMU Private Bank Foundation CBO Academia Other Social safety nets 0.0% 25.9% 0.0% 25.0% 18.2% 36.4% 22.2% 0.0% Public financial management 80.0% 40.7% 28.6% 58.3% 72.7% 45.5% 55.6% 71.4% Access to justice systems 60.0% 18.5% 0.0% 33.3% 9.1% 18.2% 22.2% 0.0% Access to basic services 0.0% 18.5% 0.0% 16.7% 9.1% 0.0% 11.1% 14.3% Capacity of state institutions 60.0% 33.3% 85.7% 16.7% 27.3% 54.5% 22.2% 42.9% Jobs 40.0% 55.6% 57.1% 66.7% 72.7% 36.4% 66.7% 100.0% Improving livelihoods 20.0% 51.9% 71.4% 33.3% 63.6% 27.3% 44.4% 42.9% Social cohesion 0.0% 25.9% 14.3% 25.0% 9.1% 36.4% 0.0% 28.6% Office of the Consultant on Private Sector/ Benefit from Other Donors Percentage of Respondents President/ Prime Employee of WBG-Supported Financial Sector/ NGO/Private (Responses Combined) Minister/ Minister a Ministry Project/PMU Private Bank Foundation CBO Academia Other Social safety nets* 25.0% 30.4% 83.3% 16.7% 45.5% 20.0% 12.5% 71.4% Public financial management 75.0% 30.4% 16.7% 25.0% 18.2% 10.0% 50.0% 42.9% Access to justice systems 75.0% 47.8% 16.7% 41.7% 36.4% 60.0% 50.0% 42.9% Access to basic services 0.0% 34.8% 16.7% 16.7% 18.2% 20.0% 0.0% 42.9% Capacity of state institutions 0.0% 21.7% 0.0% 41.7% 54.5% 10.0% 37.5% 28.6% Jobs 75.0% 34.8% 33.3% 41.7% 27.3% 20.0% 25.0% 0.0% Improving livelihoods 0.0% 39.1% 16.7% 25.0% 27.3% 30.0% 12.5% 57.1% Social cohesion 0.0% 30.4% 66.7% 50.0% 45.5% 40.0% 37.5% 14.3% *Significantly different between stakeholder groups 94 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Bosnia and Herzegovina? (Choose no more than TWO) Office of the Private Sector/ Percentage of Respondents President/ Employee of Local Financial Sector/ (Responses Combined) Minister a Ministry PMU Government Private Bank NGO Media Academia Other Local newspapers 40.0% 44.4% 28.6% 41.7% 40.0% 18.2% 33.3% 57.1% 25.0% International newspapers 0.0% 0.0% 14.3% 0.0% 30.0% 9.1% 0.0% 0.0% 18.8% Local radio 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% International radio 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Local television 20.0% 40.7% 42.9% 50.0% 40.0% 27.3% 22.2% 0.0% 25.0% International television 0.0% 7.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Periodicals 0.0% 22.2% 28.6% 8.3% 40.0% 27.3% 33.3% 57.1% 18.8% Internet 20.0% 63.0% 85.7% 83.3% 40.0% 81.8% 44.4% 85.7% 56.3% Social media 0.0% 0.0% 0.0% 0.0% 10.0% 18.2% 0.0% 0.0% 6.3% Blogs 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% Mobile phones 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.3% Instant messaging 0.0% 3.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other* 60.0% 11.1% 0.0% 0.0% 0.0% 0.0% 22.2% 0.0% 31.3% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Office of the Private Sector/ Percentage of Respondents President/ Employee of Local Financial Sector/ (Responses Combined) Minister a Ministry PMU Government Private Bank NGO Media Academia Other Blogs 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 5.9% Direct contact with World Bank Group 60.0% 37.0% 42.9% 16.7% 36.4% 63.6% 33.3% 42.9% 47.1% e-Newsletters* 20.0% 33.3% 0.0% 66.7% 72.7% 36.4% 22.2% 14.3% 29.4% Instant messaging 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% World Bank Group’s 80.0% 55.6% 57.1% 50.0% 45.5% 18.2% 55.6% 57.1% 17.6% seminars/workshops/conferences World Bank Group’s publications and other 0.0% 33.3% 42.9% 8.3% 27.3% 45.5% 44.4% 57.1% 52.9% written materials Mobile phones 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% Social media 0.0% 0.0% 0.0% 8.3% 0.0% 18.2% 11.1% 0.0% 0.0% World Bank Group’s website 40.0% 22.2% 57.1% 25.0% 18.2% 9.1% 0.0% 28.6% 17.6% Other 0.0% 3.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Office of the Private Sector/ President/ Employee of Local Financial Sector/ Percentage of Respondents Minister a Ministry PMU Government Private Bank NGO Media Academia Other Yes 20.0% 28.6% - 44.4% 22.2% 33.3% 62.5% 100.0% 27.8% No 80.0% 71.4% 100.0% 55.6% 77.8% 66.7% 37.5% - 72.2% 95 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Have you requested information from the World Bank Group on its activities in the past year? Office of the Private Sector/ President/ Employee of Local Financial Sector/ Percentage of Respondents Minister a Ministry PMU Government Private Bank NGO Media Academia Other Yes 80.0% 26.1% - 30.0% 45.5% 25.0% 71.4% 50.0% 40.0% No 20.0% 73.9% 100.0% 70.0% 54.5% 75.0% 28.6% 50.0% 60.0% Were you able to obtain this information? Office of the Private Sector/ President/ Employee of Local Financial Sector/ Percentage of Respondents Minister a Ministry PMU Government Private Bank NGO Media Academia Other Yes 100.0% 55.6% - 100.0% 80.0% 100.0% 83.3% 66.7% 57.1% No - 44.4% - - 20.0% - 16.7% 33.3% 42.9% Do you have access to the Internet? Office of the Private Sector/ President/ Employee of Local Financial Sector/ Percentage of Respondents Minister a Ministry PMU Government Private Bank NGO Media Academia Other Yes 100.0% 100.0% 100.0% 91.7% 100.0% 100.0% 100.0% 100.0% 88.9% No - - - 8.3% - - - - 11.1% Do you use/have used the World Bank Group website? Office of the Private Sector/ President/ Employee of Local Financial Sector/ Percentage of Respondents Minister a Ministry PMU Government Private Bank NGO Media Academia Other Yes 100.0% 76.0% 80.0% 58.3% 100.0% 90.0% 77.8% 100.0% 82.4% No - 24.0% 20.0% 41.7% - 10.0% 22.2% - 17.6% Which do you primarily use? Office of the Private Sector/ President/ Employee of Local Financial Sector/ Percentage of Respondents Minister a Ministry PMU Government Private Bank NGO Media Academia Other The World Bank Group’s country website 80.0% 74.1% 16.7% 88.9% 54.5% 72.7% 75.0% 85.7% 56.3% The World Bank Group’s main website 20.0% 25.9% 83.3% 11.1% 45.5% 27.3% 25.0% 14.3% 43.8% Which Internet connection do you use primarily when visiting a World Bank Group website? Office of the Private Sector/ President/ Employee of Local Financial Sector/ Percentage of Respondents Minister a Ministry PMU Government Private Bank NGO Media Academia Other High speed 100.0% 84.6% 85.7% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% Dial-up - 15.4% 14.3% - - - - - - 96 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Private Sector/ Office of the Employee of a Financial Sector/ Academia/ President/Minister Ministry PMU Local Government Private Bank NGO Media Research Institute Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I use/consult World Bank Group’s data more often than I did a few 5 7.60 0.89 26 5.85 2.77 4 8.00 2.45 9 5.44 3.13 10 5.10 2.38 11 5.45 3.45 8 6.50 2.45 7 6.14 2.41 17 6.47 2.60 years ago I find the World Bank Group’s 5 5.60 2.19 23 7.30 2.10 5 8.60 1.67 6 6.83 2.86 9 7.00 1.80 9 6.56 2.24 7 7.57 1.72 6 7.33 1.97 15 6.40 1.68 websites easy to navigate. I find the information on the World 5 8.80 0.45 23 7.48 2.15 6 8.83 1.17 6 7.33 2.81 9 7.00 2.18 8 8.13 2.03 7 8.14 1.57 6 8.67 1.37 16 7.25 2.11 Bank Group’s websites useful. The World Bank Group’s social media channels are valuable 1 8.00 . 11 5.73 2.37 1 7.00 . 5 4.60 2.19 5 4.60 2.88 8 5.88 2.48 6 7.33 3.08 4 3.50 1.92 12 5.50 2.54 sources of information about the institution When I need information from the World Bank Group I know how to 5 5.00 4.12 25 7.32 2.16 7 8.43 1.90 8 7.13 2.42 10 7.50 2.72 11 6.45 2.91 8 8.50 1.51 6 7.50 3.33 17 7.41 2.03 find it The World Bank Group is responsive to my information 5 7.00 1.41 17 6.76 2.08 6 8.00 2.00 5 7.40 2.30 7 7.00 2.58 7 8.00 1.41 7 8.00 1.63 4 6.75 3.78 12 7.67 2.19 requests and inquiries H. Background Information Which of the following agencies of the World Bank Group do you work with in Bosnia and Herzegovina? (Select only ONE response) Office of the Private Sector/ President/ Employee of Local Financial Sector/ Percentage of Respondents Minister a Ministry PMU Government Private Bank NGO Media Academia Other The World Bank (IDA) 40.0% 77.3% 100.0% 72.7% 57.1% 71.4% 100.0% 100.0% 61.5% The International Finance Corporation (IFC) 60.0% 13.6% - - 42.9% 28.6% - - 30.8% The Multilateral Investment Guarantee - - - 9.1% - - - - - Agency (MIGA) Other - 9.1% - 18.2% - - - - 7.7% Which of the following describes most of your exposure to the World Bank Group in Bosnia and Herzegovina? (Choose no more than TWO) Office of the Private Sector/ Percentage of Respondents President/ Employee of Local Financial Sector/ (Responses Combined) Minister a Ministry PMU Government Private Bank NGO Media Academia Other Observer 0.0% 7.7% 0.0% 22.2% 9.1% 10.0% 14.3% 0.0% 20.0% Use World Bank Group reports/data 40.0% 30.8% 14.3% 11.1% 36.4% 60.0% 57.1% 57.1% 53.3% Engage in World Bank Group 0.0% 30.8% 14.3% 33.3% 36.4% 30.0% 28.6% 28.6% 26.7% related/sponsored events/activities Collaborate as part of my professional duties 80.0% 46.2% 71.4% 33.3% 27.3% 20.0% 14.3% 28.6% 20.0% Use World Bank Group website for 80.0% 34.6% 28.6% 22.2% 36.4% 30.0% 42.9% 42.9% 40.0% information, data, research, etc. 97 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 Appendix C: Responses to All Questions across Geographic Locations Federation of Bosnia and Herzegovina N=61  Republika Srpska N=35  Other Areas N=9 A. General Issues Facing Bosnia and Herzegovina In general, how would you say that Bosnia and Herzegovina is headed in...? Federation of Bosnia Percentage of Respondents and Herzegovina Republika Srpska Other Areas The right direction 14.8% 8.6% - The wrong direction 50.8% 42.9% 44.4% Not sure 34.4% 48.6% 55.6% Listed below are a number of development priorities in Bosnia and Herzegovina. Please identify which of the following you consider the most important development priorities in Bosnia and Herzegovina. (Choose no more than THREE) Percentage of Respondents Federation of Bosnia (Responses Combined) and Herzegovina Republika Srpska Other Areas Social protection 19.0% 5.9% 0.0% Transport 0.0% 5.9% 11.1% Public sector governance/reform 41.4% 32.4% 33.3% Domestic private sector development 19.0% 29.4% 33.3% Foreign direct investment 15.5% 20.6% 33.3% Water and sanitation 0.0% 0.0% 0.0% Energy 10.3% 20.6% 0.0% Job creation/employment 60.3% 35.3% 55.6% Rural development 3.4% 5.9% 11.1% Financial markets 3.4% 0.0% 0.0% Urban development 0.0% 0.0% 0.0% Environmental sustainability 1.7% 0.0% 0.0% Equality of opportunity 6.9% 5.9% 0.0% Health 1.7% 8.8% 0.0% Education* 20.7% 8.8% 44.4% Poverty reduction 1.7% 8.8% 0.0% Social cohesion* 0.0% 0.0% 11.1% Climate change 0.0% 0.0% 0.0% Agricultural development 8.6% 14.7% 11.1% Trade and exports 1.7% 5.9% 0.0% Economic growth 22.4% 38.2% 33.3% Law and justice 10.3% 8.8% 22.2% Local governance and institutions 3.4% 0.0% 0.0% Natural resource management 3.4% 2.9% 0.0% Anti-corruption 31.0% 38.2% 0.0% Disaster management 3.4% 0.0% 0.0% Information and communications technology 1.7% 0.0% 0.0% *Significantly different between locations 98 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 A. General Issues Facing Bosnia and Herzegovina (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Bosnia and Herzegovina? (Choose no more than THREE) Percentage of Respondents Federation of Bosnia (Responses Combined) and Herzegovina Republika Srpska Other Areas Water and sanitation 1.7% 0.0% 0.0% Equality of opportunity 10.2% 8.6% 0.0% Economic growth 47.5% 54.3% 33.3% Climate change 0.0% 0.0% 0.0% Rural development 5.1% 14.3% 11.1% Urban development 0.0% 0.0% 0.0% Local governance and institutions 3.4% 0.0% 11.1% Social protection* 23.7% 5.7% 33.3% Law and justice 11.9% 5.7% 11.1% Transport 1.7% 0.0% 0.0% Information and communications technology 1.7% 0.0% 0.0% Anti-corruption 28.8% 22.9% 11.1% Domestic private sector development 18.6% 28.6% 33.3% Foreign direct investment 18.6% 14.3% 11.1% Energy 0.0% 8.6% 0.0% Public sector governance/reform 20.3% 22.9% 11.1% Social cohesion* 1.7% 2.9% 22.2% Education 15.3% 22.9% 44.4% Natural resource management 3.4% 0.0% 0.0% Environmental sustainability 0.0% 0.0% 0.0% Health 0.0% 2.9% 0.0% Agricultural development 27.1% 28.6% 22.2% Disaster management 0.0% 2.9% 0.0% Job creation/employment 50.8% 48.6% 44.4% Financial markets 1.7% 2.9% 0.0% Trade and exports 3.4% 0.0% 0.0% *Significantly different between locations 99 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 A. General Issues Facing Bosnia and Herzegovina (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Bosnia and Herzegovina? (Choose no more than THREE) Percentage of Respondents Federation of Bosnia (Responses Combined) and Herzegovina Republika Srpska Other Areas Energy 18.3% 40.0% 22.2% Equality of opportunity 10.0% 8.6% 0.0% Social protection 3.3% 2.9% 0.0% Climate change 1.7% 0.0% 0.0% Anti-corruption* 13.3% 40.0% 11.1% Disaster management 0.0% 0.0% 0.0% Rural development 10.0% 5.7% 11.1% Foreign direct investment 53.3% 42.9% 44.4% Urban development 1.7% 0.0% 11.1% Water and sanitation 1.7% 0.0% 0.0% Trade and exports 8.3% 8.6% 0.0% Information and communications technology* 0.0% 8.6% 0.0% Social cohesion 1.7% 0.0% 0.0% Public sector governance/reform 36.7% 20.0% 44.4% Domestic private sector development 40.0% 31.4% 44.4% Job creation/employment 40.0% 22.9% 33.3% Agricultural development 16.7% 31.4% 11.1% Transport 3.3% 5.7% 22.2% Education 8.3% 11.4% 11.1% Natural resource management 1.7% 5.7% 11.1% Environmental sustainability 3.3% 2.9% 0.0% Health 0.0% 0.0% 0.0% Law and justice 11.7% 2.9% 11.1% Local governance and institutions 3.3% 2.9% 11.1% Financial markets 1.7% 2.9% 0.0% *Significantly different between locations When thinking about the idea of 'shared prosperity' in your country, which of the following TWO best illustrate how this would be achieved in Bosnia and Herzegovina? (Choose no more than TWO) Percentage of Respondents Federation of Bosnia (Responses Combined) and Herzegovina Republika Srpska Other Areas Better employment opportunities for young people 40.0% 47.1% 33.3% Better employment opportunities for women 1.8% 5.9% 0.0% Greater access to micro-finance for the poor 0.0% 0.0% 0.0% Greater voice and participation for citizens to help 12.7% 14.7% 11.1% ensure greater accountability Greater access to health and nutrition for citizens 1.8% 0.0% 0.0% Better entrepreneurial opportunities 32.7% 41.2% 55.6% A growing middle class 16.4% 17.6% 11.1% Better opportunity for the poor who live in rural areas 12.7% 0.0% 0.0% Better opportunity for the poor who live in urban 1.8% 0.0% 0.0% areas Consistent economic growth 49.1% 35.3% 44.4% More reliable social safety net 7.3% 0.0% 11.1% Greater equity of fiscal policy 1.8% 0.0% 0.0% Education and training that better ensure job 18.2% 26.5% 22.2% opportunity Better quality public services 3.6% 2.9% 0.0% Other 0.0% 8.8% 0.0% 100 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group Federation of Bosnia and Herzegovina Republika Srpska Other Areas N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 61 5.57 2.50 35 6.60 1.68 9 5.44 2.07 Bosnia and Herzegovina? (1-Not familiar at all, 10-Extremely familiar) Federation of Bosnia and Herzegovina Republika Srpska Other Areas N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 49 5.24 1.90 34 6.35 1.94 8 5.13 3.00 effectiveness in Bosnia and Herzegovina.* (1-Not effective at all, 10-Very effective) *Significantly different between locations Federation of Bosnia and Herzegovina Republika Srpska Other Areas N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group's staff is well prepared to help Bosnia and Herzegovina solve its most complicated 44 5.61 2.55 28 6.50 1.80 7 6.14 3.13 development challenges? (1-To no degree at all, 10-To a very significant degree) When thinking about how the World Bank Group can have the most impact on development results in Bosnia and Herzegovina, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Bosnia and Herzegovina? (Choose no more than THREE) *Significantly different between locations Percentage of Respondents Federation of Bosnia (Responses Combined) and Herzegovina Republika Srpska Other Areas Social protection 11.7% 2.9% 22.2% Public sector governance/reform 31.7% 25.7% 44.4% Transport 10.0% 8.6% 0.0% Poverty reduction 10.0% 5.7% 11.1% Rural development 16.7% 22.9% 11.1% Domestic private sector development 28.3% 25.7% 33.3% Foreign direct investment 20.0% 28.6% 11.1% Water and sanitation 6.7% 5.7% 0.0% Energy 11.7% 17.1% 11.1% Social cohesion 0.0% 2.9% 11.1% Job creation/employment 35.0% 42.9% 33.3% Financial markets 1.7% 0.0% 0.0% Urban development 1.7% 0.0% 0.0% Environmental sustainability 1.7% 0.0% 0.0% Equality of opportunity 8.3% 5.7% 0.0% Health 1.7% 2.9% 11.1% Education 10.0% 17.1% 22.2% Climate change 1.7% 0.0% 0.0% Agricultural development 10.0% 20.0% 11.1% Trade and exports 6.7% 2.9% 0.0% Economic growth 30.0% 34.3% 44.4% Law and justice* 13.3% 0.0% 0.0% Local governance and institutions 3.3% 2.9% 0.0% Natural resource management 6.7% 2.9% 0.0% Information and communications technology 0.0% 0.0% 0.0% Anti-corruption 15.0% 14.3% 22.2% Disaster management 1.7% 0.0% 0.0% 101 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Bosnia and Herzegovina? Greatest Value Federation of Bosnia Percentage of Respondents and Herzegovina Republika Srpska Other Areas Convening/facilitating 3.4% 11.8% 0.0% Data 3.4% 0.0% 12.5% Policy advice, knowledge 8.5% 5.9% 25.0% Financial resources 44.1% 35.3% 25.0% Capacity development* 10.2% 26.5% 0.0% Technical assistance 3.4% 0.0% 0.0% Mobilizing third party financial resources 18.6% 14.7% 12.5% Coordination of development partners 1.7% 0.0% 0.0% Strategy formulation 5.1% 2.9% 25.0% Other 3.4% 2.9% 0.0% *Significantly different between locations nd 2 Greatest Value Federation of Bosnia Percentage of Respondents and Herzegovina Republika Srpska Other Areas Convening/facilitating 6.8% 6.1% 0.0% Data 1.7% 3.0% 0.0% Policy advice, knowledge 5.1% 12.1% 12.5% Financial resources 10.2% 18.2% 0.0% Capacity development 18.6% 18.2% 12.5% Technical assistance 15.3% 12.1% 37.5% Mobilizing third party financial resources 15.3% 12.1% 0.0% Coordination of development partners 10.2% 9.1% 25.0% Strategy formulation 15.3% 6.1% 12.5% Other 0.0% 0.0% 0.0% How effectively do the World Bank Groups’ activities below support Bosnia and Herzegovina’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) Federation of Bosnia and Herzegovina Republika Srpska Other Areas N Mean SD N Mean SD N Mean SD Convening/facilitating 33 5.36 2.33 30 5.97 1.79 8 5.25 3.20 Data 43 6.12 2.11 31 6.84 1.95 8 5.63 2.72 Policy advice, knowledge 40 5.58 2.58 31 6.03 2.37 8 5.63 3.07 Financial resources 47 6.43 2.47 31 7.35 1.85 8 5.50 2.73 Technical assistance 44 6.25 2.07 29 6.21 1.88 8 5.50 2.83 Mobilizing third party financial resources 39 5.59 2.57 26 6.73 1.82 8 5.63 2.45 Coordination of development partners 38 5.87 2.43 30 6.07 1.53 8 5.25 2.92 Strategy formulation (e.g., PRSP assistance) 44 5.48 2.37 28 5.75 2.21 8 5.50 2.98 102 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) The World Bank Group can provide capacity building support in a number of ways in Bosnia and Herzegovina. To what degree would Bosnia and Herzegovina benefit, if capacity building were to support…? Federation of Bosnia and Herzegovina Republika Srpska Other Areas N Mean SD N Mean SD N Mean SD Groups outside of government (e.g., civil society, media) to help 55 5.60 2.91 32 5.31 3.12 9 5.89 3.02 them more effectively engage and participate in development efforts The public sector , related to implementation of specific 58 7.98 1.83 34 7.82 2.24 9 7.56 3.01 development projects on the ground The public sector , related to changing institutions (organizations or 53 7.28 2.50 33 7.21 2.22 9 8.22 1.92 sociopolitical conditions) The private sector , related to institutional and policy change 54 7.93 2.19 33 7.67 2.15 9 7.11 2.37 (1-To no degree at all, 10-To a very significant degree) How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Bosnia and Herzegovina? (1-Not effective at all, 10-Very effective) Federation of Bosnia and Herzegovina Republika Srpska Other Areas N Mean SD N Mean SD N Mean SD Project implementation (or other organizational strengthening) 37 6.84 2.63 31 7.29 2.18 7 5.29 2.63 Citizen engagement (incorporating citizens' voices into development) 26 4.65 2.13 19 4.79 2.10 5 5.00 2.92 Policy design (for clarity and better incentives to achieve 33 5.85 2.31 21 6.52 2.23 7 5.29 2.81 development goals) When thinking about how to improve capacity building in Bosnia and Herzegovina to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) Federation of Bosnia and Herzegovina Republika Srpska Other Areas N Mean SD N Mean SD N Mean SD Project implementation (or other organizational strengthening) 52 7.75 2.20 33 8.27 1.55 8 7.63 2.45 Citizen engagement (incorporating citizens' voices into development) 42 6.83 2.58 26 6.50 2.50 8 6.50 3.02 Policy design (for clarity and better incentives to achieve 42 7.38 2.31 28 6.82 2.45 8 8.88 0.84 development goals) 103 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Bosnia and Herzegovina? (Choose no more than TWO) Percentage of Respondents Federation of Bosnia (Responses Combined) and Herzegovina Republika Srpska Other Areas Not exploring alternative policy options 10.0% 18.8% 11.1% Not adequately sensitive to political/social realities in 33.3% 40.6% 33.3% BH Staff too inaccessible 0.0% 3.1% 11.1% Not enough public disclosure of its work* 15.0% 0.0% 0.0% Arrogant in its approach 1.7% 0.0% 0.0% Not aligned with country priorities 10.0% 25.0% 0.0% The credibility of its knowledge/data 0.0% 0.0% 0.0% World Bank Group’s processes too complex 3.3% 3.1% 0.0% Not willing to honestly criticize policies and reform 10.0% 3.1% 22.2% efforts in the country Too influenced by developed countries* 3.3% 25.0% 11.1% Imposing technocratic solutions without regard to 10.0% 12.5% 0.0% political realities World Bank Group’s processes too slow 8.3% 0.0% 0.0% Too bureaucratic in its operational policies and 8.3% 6.3% 22.2% procedures Not aligned with other development partners’ work 6.7% 0.0% 11.1% Not collaborating enough with non-state actors 6.7% 6.3% 0.0% Not client focused 3.3% 0.0% 11.1% Its advice and strategies do not lend themselves to 11.7% 3.1% 22.2% practical problem solving Not focused enough on issues that are unique to post- 13.3% 9.4% 11.1% conflict countries Inadequate number of World Bank Group staff 0.0% 0.0% 0.0% members located in the country Other 1.7% 6.3% 11.1% Don’t know 10.0% 9.4% 11.1% *Significantly different between locations Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Bosnia and Herzegovina? (Choose no more than TWO) Percentage of Respondents Federation of Bosnia (Responses Combined) and Herzegovina Republika Srpska Other Areas Capacity development 18.3% 21.2% 44.4% Policy based lending / budget support to the 15.0% 12.1% 33.3% Government Knowledge products/services 15.0% 18.2% 22.2% Investment lending 70.0% 66.7% 55.6% Technical assistance 13.3% 24.2% 0.0% Trust Fund management 0.0% 6.1% 0.0% Co-financing arrangements 28.3% 21.2% 11.1% Sector-wide approaches 10.0% 6.1% 11.1% Emergency Recovery lending 10.0% 6.1% 0.0% Other 3.3% 6.1% 0.0% Don’t know 3.3% 3.0% 11.1% 104 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents Federation of Bosnia (Responses Combined) and Herzegovina Republika Srpska Other Areas Academia/think tanks/research institutes 19.7% 28.6% 44.4% Community of development partners 27.9% 40.0% 33.3% Media 3.3% 11.4% 0.0% NGOs* 13.1% 0.0% 22.2% Local Government* 42.6% 37.1% 0.0% Private sector 50.8% 51.4% 44.4% Parliament 4.9% 2.9% 11.1% Community Based Organizations (CBOs) 1.6% 2.9% 0.0% Beneficiaries 13.1% 11.4% 33.3% Foundations 1.6% 0.0% 0.0% Emerging donors 3.3% 0.0% 0.0% UN agencies 1.6% 2.9% 0.0% Other 3.3% 2.9% 0.0% Don’t know 3.3% 0.0% 0.0% *Significantly different between locations To what extent do you agree with the following statements about the World Bank Group’s work in Bosnia and Herzegovina? (1-Strongly disagree, 10-Strongly agree) Federation of Bosnia and Herzegovina Republika Srpska Other Areas N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 52 5.79 2.45 33 6.67 1.98 8 5.38 3.25 development in Bosnia-Herzegovina The World Bank Group’s work is aligned with what I consider the 48 5.06 2.05 31 6.06 2.29 9 5.44 2.96 development priorities for Bosnia-Herzegovina The World Bank Group supports programs and strategies that are 44 5.70 2.15 33 6.12 2.09 9 6.00 2.96 realistic for Bosnia-Herzegovina The World Bank Group treats clients and stakeholders in Bosnia- 47 7.43 2.07 31 7.71 1.95 9 6.44 3.21 Herzegovina with respect 105 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Bosnia and Herzegovina, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Federation of Bosnia and Herzegovina Republika Srpska Other Areas N Mean SD N Mean SD N Mean SD Responsiveness 48 5.33 2.41 30 6.23 1.94 9 6.00 2.40 Flexibility (in terms of the institution’s products and services)* 46 5.00 2.17 31 6.23 1.84 6 6.33 2.16 Flexibility (in terms of changing country circumstances) 46 4.61 2.22 27 5.70 2.16 7 5.29 2.98 Being inclusive 45 5.69 2.41 27 6.11 1.74 5 7.40 1.82 Openness (sharing data and other information) 45 6.69 2.45 28 6.93 2.34 9 6.67 2.74 Staff accessibility 50 7.10 2.25 31 7.58 2.06 7 6.86 2.85 Straightforwardness and honesty 47 6.45 2.38 28 6.93 2.71 6 6.33 3.14 Ease of access to the people at the World Bank Group who are 43 5.88 2.49 28 7.04 2.82 7 6.29 3.35 making decisions important to my work Collaboration with civil society 39 5.31 2.27 22 6.09 1.54 5 5.60 3.21 Collaboration with the Government* 45 6.69 2.10 29 7.97 1.30 8 7.25 1.49 Collaboration with EC and other development partners* 36 7.03 2.16 20 8.20 1.44 7 5.86 3.24 Collaboration with the private sector 39 5.36 2.17 22 5.27 2.00 5 6.40 1.82 The speed in which it gets things accomplished on the ground 42 4.83 2.13 26 5.54 1.77 7 4.71 2.14 Being a long-term partner 45 6.76 2.36 28 7.75 2.01 8 6.63 2.93 To be a more effective development partner in Bosnia and Herzegovina, do you believe that the World Bank Group should have…? Federation of Bosnia Percentage of Respondents and Herzegovina Republika Srpska Other Areas More local presence 52.5% 54.3% 55.6% The current level of local presence is adequate 27.1% 28.6% 22.2% Less local presence 1.7% - - Don't know 18.6% 17.1% 22.2% When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Percentage of Respondents Federation of Bosnia (Responses Combined) and Herzegovina Republika Srpska Other Areas The World Bank Group does not do adequate follow 13.3% 5.7% 33.3% through/follow-up The World Bank Group is not sensitive enough to 36.7% 54.3% 33.3% political/social realities on the ground Lack of/inadequate levels of capacity in Government 51.7% 31.4% 66.7% There is not an adequate level of citizen/civil society 20.0% 5.7% 0.0% participation Poor coordination with development partners 21.7% 14.3% 22.2% The World Bank Group works too slowly 8.3% 2.9% 0.0% The Government works inefficiently 36.7% 25.7% 22.2% Political pressures and obstacles 38.3% 42.9% 66.7% Reforms are not well thought out in light of country 31.7% 54.3% 22.2% challenges Inadequate funding 11.7% 17.1% 22.2% Other 1.7% 0.0% 0.0% 106 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Bosnia and Herzegovina? (1-Not important at all, 10-Very important) Federation of Bosnia and Herzegovina Republika Srpska Other Areas N Mean SD N Mean SD N Mean SD Anti-corruption 54 8.39 2.23 31 7.94 1.98 9 7.44 2.96 Information and communications technology 53 7.26 2.25 31 7.29 2.24 8 6.13 2.80 Transport 56 7.79 2.03 32 7.78 1.85 9 7.33 1.94 Law and justice 55 7.82 2.37 32 7.28 2.36 9 6.11 2.93 Urban development 50 7.20 2.42 29 7.62 1.86 9 7.22 1.79 Environmental sustainability 51 7.75 2.35 28 7.64 2.06 8 7.38 1.69 Poverty reduction 58 8.95 1.84 31 8.39 1.76 8 8.75 1.04 Domestic private sector development 57 8.91 1.65 31 9.16 0.93 9 8.78 0.83 Foreign direct investment 55 8.75 2.05 30 8.83 1.84 9 8.78 0.67 Local governance and institutions 54 7.91 2.00 29 7.34 2.21 8 6.75 3.15 Water and sanitation 53 7.53 2.35 29 7.62 1.88 8 7.00 2.14 Trade and exports 54 7.20 2.33 29 7.14 1.92 8 8.50 1.41 Economic growth 58 8.90 1.94 31 8.74 1.32 9 8.56 1.33 Energy 53 7.53 2.56 30 7.73 2.41 9 7.44 1.59 Disaster management 50 6.14 2.73 29 7.34 1.95 9 6.56 3.21 Public sector governance/ reform 54 8.11 2.14 31 7.81 2.27 8 8.88 0.64 Job creation/employment 58 9.00 1.94 31 9.00 1.29 9 8.89 0.78 Social cohesion 55 7.40 2.68 30 6.80 1.90 9 6.33 2.87 Financial markets 53 7.72 2.37 28 7.32 2.04 9 7.56 2.24 Equality of opportunity 53 7.23 2.72 28 7.57 2.35 8 6.25 3.11 Health 51 7.41 2.48 28 7.50 1.93 8 6.50 3.51 Rural development 54 7.78 2.52 31 8.19 1.74 9 7.44 1.74 Education 51 8.25 2.37 31 7.68 2.12 8 7.88 2.59 Social protection 54 7.46 2.85 30 6.80 2.22 8 6.88 2.64 Climate change 50 6.32 2.85 28 7.29 2.21 8 5.88 3.36 Agricultural development 54 8.48 1.77 30 8.57 1.43 9 7.33 2.35 Natural resource management 52 6.85 2.72 31 7.00 2.78 9 7.56 1.24 107 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 C. World Bank Group Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank is in terms of the work it does in the following areas of development in Bosnia and Herzegovina? (1-Not effective at all, 10-Very effective) Federation of Bosnia and Herzegovina Republika Srpska Other Areas N Mean SD N Mean SD N Mean SD Information and communications technology 14 6.50 2.44 17 6.47 1.97 4 6.00 3.56 Transport 27 5.93 2.32 19 6.47 1.65 6 4.83 2.79 Law and justice 27 5.93 2.32 16 5.44 2.03 4 5.50 3.11 Urban development 24 6.00 2.28 18 6.00 2.06 6 4.67 2.81 Environmental sustainability 27 6.19 2.42 22 6.68 1.62 6 5.17 2.32 Poverty reduction 35 5.54 2.31 23 6.52 2.47 8 5.50 2.83 Domestic private sector development 34 6.18 2.05 22 6.00 2.76 7 6.29 1.80 Foreign direct investment 32 5.66 2.15 21 6.19 2.77 6 6.67 1.97 Local governance and institutions 34 5.88 2.19 21 6.24 2.00 8 5.63 2.67 Water and sanitation 29 6.62 2.41 21 6.81 1.63 7 5.86 2.41 Trade and exports 27 5.70 2.25 18 6.33 1.68 7 5.71 2.22 Economic growth 36 6.00 2.29 23 6.48 2.43 8 6.00 2.62 Energy 29 6.34 2.18 21 7.05 2.40 7 5.86 2.48 Disaster management 20 5.55 2.52 18 5.33 1.72 4 5.50 3.11 Public sector governance/ reform 38 6.18 2.37 24 6.29 2.07 7 5.57 2.57 Job creation/employment 33 5.27 2.50 21 5.95 2.27 8 5.88 2.85 Social cohesion 28 5.32 2.36 19 5.84 2.17 6 5.83 2.48 Financial markets 31 5.87 2.20 20 6.70 2.18 7 7.00 2.08 Equality of opportunity 31 5.74 2.22 17 6.12 2.34 6 6.00 2.83 Health 29 5.86 2.49 19 6.21 1.69 7 5.71 3.04 Rural development 32 5.31 2.13 23 6.74 1.98 6 5.33 3.50 Education 30 5.30 2.62 20 5.45 2.52 6 5.83 3.55 Social protection 26 5.38 2.47 19 6.21 2.04 6 6.33 2.94 Climate change 22 4.91 2.58 20 5.75 1.97 5 5.00 3.74 Agricultural development 31 5.87 2.36 24 6.83 1.71 5 5.20 3.90 Natural resource management 20 5.75 2.05 16 6.38 2.36 5 5.80 2.17 Where are the World Bank Group’s decisions made primarily that support the program in Bosnia and Herzegovina? Federation of Bosnia Percentage of Respondents and Herzegovina Republika Srpska Other Areas At the Headquarters (in Washington D.C.) 55.0% 62.9% 44.4% In the country 8.3% 5.7% 11.1% Don't know 36.7% 31.4% 44.4% Federation of Bosnia and Herzegovina Republika Srpska Other Areas N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 48 5.90 2.09 33 6.39 2.03 8 6.00 2.67 development results in Bosnia and Herzegovina? (1-To no degree at all, 10-To a very significant degree) 108 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 C. World Bank Group Effectiveness and Results (continued) Federation of Bosnia and Herzegovina Republika Srpska Other Areas N Mean SD N Mean SD N Mean SD To what extent does the WBG help to build/ strengthen existing 44 5.84 1.95 30 6.37 1.94 8 5.63 2.72 country systems in Bosnia and Herzegovina? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Bosnia and Herzegovina? (1-Strongly disagree, 10-Strongly agree) Federation of Bosnia and Herzegovina Republika Srpska Other Areas N Mean SD N Mean SD N Mean SD The World Bank Group's financial instruments meet the needs of 48 4.79 2.46 31 5.48 2.10 8 5.63 2.67 Bosnia and Herzegovina The World Bank Group meets Bosnia and Herzegovina’s needs for 44 5.39 2.68 30 6.17 2.12 7 5.43 2.82 knowledge services Federation of Bosnia and Herzegovina Republika Srpska Other Areas N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group measures and 38 5.32 2.02 26 6.00 2.10 7 5.00 2.71 corrects its work in real time in Bosnia and Herzegovina? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Federation of Bosnia Percentage of Respondents and Herzegovina Republika Srpska Other Areas Weekly 5.2% 20.0% 11.1% Monthly 10.3% 8.6% 11.1% A few times a year 34.5% 20.0% 44.4% Rarely 32.8% 40.0% 22.2% Never 17.2% 11.4% 11.1% In Bosnia and Herzegovina, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Federation of Bosnia and Herzegovina Republika Srpska Other Areas N Mean SD N Mean SD N Mean SD Are timely 39 5.28 2.19 30 5.63 1.99 8 5.88 2.95 Include appropriate level of stakeholder involvement during 39 5.26 2.25 26 5.50 2.29 7 5.86 2.67 preparation Are relevant to Bosnia-Herzegovina's development priorities 38 5.87 2.37 28 6.14 2.37 8 6.75 2.71 Lead to practical solutions 41 5.51 2.16 29 6.52 1.92 8 5.63 2.39 Are accessible (well written and easy to understand) 42 6.10 2.36 30 6.40 2.03 8 7.13 1.89 Are source of relevant information on global good practices 43 6.95 2.14 31 7.10 1.80 8 6.63 1.77 Enhance your knowledge and/or skills 43 6.88 2.30 32 7.59 1.92 8 6.50 2.20 Are adequately disseminated 39 6.03 2.50 27 6.89 1.55 8 6.13 2.42 Are translated enough into local language 38 6.37 2.59 27 6.59 2.15 6 6.50 2.51 Are adaptable to Bosnia-Herzegovina’s specific development 39 6.28 2.06 29 6.14 1.89 8 6.63 2.26 challenges and country circumstances 109 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities (continued) Federation of Bosnia and Herzegovina Republika Srpska Other Areas N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results 46 5.85 1.90 29 6.41 1.82 8 6.13 2.70 in your country? Overall, how would you rate the technical quality of the World Bank 48 6.63 1.94 27 7.30 1.44 7 7.86 1.57 Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Group’s technical assistance/advisory work contribute to solving Bosnia and Herzegovina’s development challenges? (1-To no degree at all, 10-To a very significant degree) Federation of Bosnia and Herzegovina Republika Srpska Other Areas N Mean SD N Mean SD N Mean SD Conceptualization (understanding and framing the problem) 44 5.70 2.09 28 6.75 1.76 8 6.50 3.02 Design (appraising and planning the solutions) 42 5.76 1.97 27 6.89 1.72 8 6.25 2.92 Implementation (Executing, carrying out, monitoring and making 43 6.30 2.22 26 7.04 1.73 8 6.13 2.75 appropriate adjustments) Evaluation (assessing the impact and results) 43 6.47 2.33 25 7.52 1.61 8 5.75 3.28 To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Federation of Bosnia and Herzegovina Republika Srpska Other Areas N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds promptly 29 7.21 2.50 24 6.13 2.19 4 7.00 3.16 The World Bank Group effectively monitors and evaluates the 39 7.26 2.25 28 7.43 2.24 6 5.83 2.79 projects and programs it supports The World Bank Group’s approvals and reviews are done in a timely 38 7.00 2.33 26 6.96 2.07 5 5.40 2.51 fashion The World Bank Group’s “Safeguard Policy� requirements are 30 7.20 2.43 20 7.10 1.52 3 5.67 0.58 reasonable The World Bank Group’s conditions on its lending are reasonable 40 6.63 2.20 22 7.00 2.00 6 6.50 1.87 The World Bank Group takes decisions quickly in Bosnia-Herzegovina 39 5.97 2.39 22 5.91 2.33 5 5.80 1.79 Working with the World Bank Group increases Bosnia-Herzegovina’s 46 7.00 2.45 30 7.57 1.65 7 6.00 2.83 institutional capacity The World Bank Group ensures consistency and continuity through 29 6.62 2.58 22 7.23 2.07 4 7.00 1.63 staff changes Where country systems are adequate, the World Bank Group makes 32 6.88 2.25 23 6.65 2.10 5 7.40 1.14 appropriate use of them The World Bank Group provides effective implementation support 34 7.24 2.18 27 8.00 1.71 4 7.75 0.96 110 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 E. Working with the World Bank Group (continued) Which of the following best describes the way the World Bank Group operates in Bosnia and Herzegovina? Federation of Bosnia Percentage of Respondents and Herzegovina Republika Srpska Other Areas The World Bank Group takes too much risk in Bosnia - - - and Herzegovina The World Bank Group does not take enough risk in 44.1% 25.7% 33.3% Bosnia and Herzegovina The World Bank Group's approach to risk is 15.3% 28.6% 33.3% appropriate Don't know 33.9% 42.9% 33.3% Prefer not to answer 6.8% 2.9% - Federation of Bosnia and Herzegovina Republika Srpska Other Areas N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group is adequately 29 6.48 1.86 18 6.39 2.00 6 6.00 2.90 staffed in Bosnia and Herzegovina? (1-To no degree at all, 10-To a very significant degree) F. The Future Role of the World Bank Group in Bosnia and Herzegovina Which of the following SHOULD the World Bank Group do to make itself of greater value in Bosnia and Herzegovina? (Choose no more than TWO) Percentage of Respondents Federation of Bosnia (Responses Combined) and Herzegovina Republika Srpska Other Areas Provide more adequate data/knowledge/ 1.7% 14.3% 22.2% statistics/figures on BH’s economy* Collaborate more effectively with Government clients 31.0% 17.1% 33.3% Offer more innovative financial products 29.3% 28.6% 33.3% Improve the competitiveness of its financing 22.4% 20.0% 33.3% compared to markets Reach out more to groups outside of Government 17.2% 17.1% 22.2% Improve the quality of its experts as related to Bosnia- 6.9% 11.4% 0.0% Herzegovina’s specific challenges Offer more innovative knowledge services* 3.4% 20.0% 0.0% Ensure greater selectivity in its work 1.7% 2.9% 0.0% Increase the level of capacity development in the 39.7% 22.9% 22.2% country Reduce the complexity of obtaining World Bank Group 25.9% 22.9% 0.0% financing Work faster 3.4% 5.7% 22.2% Increase the level of World Bank Group staffing in 1.7% 0.0% 11.1% Bosnia-Herzegovina’s office Other 3.4% 2.9% 0.0% *Significantly different between locations 111 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 F. The Future Role of the World Bank Group in Bosnia and Herzegovina (continued) When considering the combination of services that the World Bank Group offers in Bosnia and Herzegovina, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Bosnia and Herzegovina? Federation of Bosnia Percentage of Respondents and Herzegovina Republika Srpska Other Areas Financial services 43.3% 40.0% 44.4% Knowledge products 18.3% 28.6% 33.3% Convening services 18.3% 11.4% 11.1% The combination is appropriate for Bosnia 13.3% 8.6% - Herzegovina Don't know 6.7% 11.4% 11.1% None of the above - - - Please answer the following questions. Which THREE areas would benefit most from the WBG playing a leading role among international partners in Bosnia and Herzegovina? Which THREE areas below would benefit most from other donors in Bosnia and Herzegovina? (Choose no more than THREE for each) Benefit from WBG Playing a Leading Role Percentage of Respondents Federation of Bosnia (Responses Combined) and Herzegovina Republika Srpska Other Areas Social safety nets 25.0% 14.7% 22.2% Public financial management 53.3% 52.9% 66.7% Access to justice systems 26.7% 8.8% 11.1% Access to basic services 6.7% 17.6% 11.1% Capacity of state institutions 35.0% 41.2% 66.7% Jobs 56.7% 70.6% 55.6% Improving livelihoods 41.7% 47.1% 44.4% Social cohesion 25.0% 8.8% 22.2% Benefit from Other Donors Percentage of Respondents Federation of Bosnia (Responses Combined) and Herzegovina Republika Srpska Other Areas Social safety nets 32.1% 43.3% 11.1% Public financial management* 41.1% 13.3% 22.2% Access to justice systems 53.6% 36.7% 55.6% Access to basic services* 12.5% 36.7% 55.6% Capacity of state institutions 32.1% 23.3% 11.1% Jobs 37.5% 13.3% 22.2% Improving livelihoods 23.2% 40.0% 33.3% Social cohesion* 30.4% 50.0% 66.7% *Significantly different between locations 112 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Bosnia and Herzegovina? (Choose no more than TWO) Percentage of Respondents Federation of Bosnia (Responses Combined) and Herzegovina Republika Srpska Other Areas Local newspapers 40.7% 29.4% 25.0% International newspapers 5.1% 8.8% 12.5% Local radio 0.0% 0.0% 0.0% International radio 0.0% 0.0% 0.0% Local television 28.8% 35.3% 50.0% International television 0.0% 5.9% 0.0% Periodicals* 15.3% 38.2% 25.0% Internet 67.8% 52.9% 75.0% Social media 3.4% 5.9% 0.0% Blogs 0.0% 2.9% 0.0% Mobile phones 1.7% 0.0% 0.0% Instant messaging 0.0% 2.9% 0.0% Other 15.3% 14.7% 0.0% *Significantly different between locations How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents Federation of Bosnia (Responses Combined) and Herzegovina Republika Srpska Other Areas Blogs 3.3% 0.0% 0.0% Direct contact with World Bank Group 41.0% 38.2% 50.0% e-Newsletters* 39.3% 20.6% 62.5% Instant messaging 1.6% 0.0% 0.0% World Bank Group’s 41.0% 58.8% 12.5% seminars/workshops/conferences* World Bank Group’s publications and other written 36.1% 41.2% 25.0% materials Mobile phones 1.6% 0.0% 0.0% Social media 4.9% 2.9% 0.0% World Bank Group’s website 16.4% 32.4% 25.0% Other 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Federation of Bosnia Percentage of Respondents and Herzegovina Republika Srpska Other Areas Yes 27.1% 35.7% 62.5% No 72.9% 64.3% 37.5% Have you requested information from the World Bank Group on its activities in the past year? Federation of Bosnia Percentage of Respondents and Herzegovina Republika Srpska Other Areas Yes 43.5% 36.7% 37.5% No 56.5% 63.3% 62.5% Were you able to obtain this information? Federation of Bosnia Percentage of Respondents and Herzegovina Republika Srpska Other Areas Yes 76.9% 75.0% 66.7% No 23.1% 25.0% 33.3% 113 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Do you have access to the Internet? Federation of Bosnia Percentage of Respondents and Herzegovina Republika Srpska Other Areas Yes 94.5% 100.0% 100.0% No 5.5% - - Do you use/have used the World Bank Group website? Federation of Bosnia Percentage of Respondents and Herzegovina Republika Srpska Other Areas Yes 78.8% 87.1% 77.8% No 21.2% 12.9% 22.2% Which do you primarily use? Federation of Bosnia Percentage of Respondents and Herzegovina Republika Srpska Other Areas The World Bank Group’s country website 73.7% 54.8% 77.8% The World Bank Group’s main website 26.3% 45.2% 22.2% Which Internet connection do you use primarily when visiting a World Bank Group website? Federation of Bosnia Percentage of Respondents and Herzegovina Republika Srpska Other Areas High speed 94.7% 97.0% 88.9% Dial-up 5.3% 3.0% 11.1% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Federation of Bosnia and Herzegovina Republika Srpska Other Areas N Mean SD N Mean SD N Mean SD I use/consult World Bank Group’s data more often than I did a few 53 5.89 2.81 33 6.42 2.57 9 5.33 2.69 years ago I find the World Bank Group’s websites easy to navigate. 48 6.63 2.34 29 7.45 1.53 6 7.50 1.05 I find the information on the World Bank Group’s websites useful. 47 7.62 2.13 31 7.90 1.97 6 7.67 1.37 The World Bank Group’s social media channels are valuable sources 33 5.52 2.58 14 5.57 2.59 5 5.60 2.88 of information about the institution When I need information from the World Bank Group I know how to 53 7.30 2.65 34 7.44 2.34 8 7.25 2.05 find it The World Bank Group is responsive to my information requests and 38 7.16 2.06 25 7.48 2.29 7 8.00 1.41 inquiries 114 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 H. Background Information Which of the following agencies of the World Bank Group do you work with in Bosnia and Herzegovina?* (Select only ONE response) Federation of Bosnia Percentage of Respondents and Herzegovina Republika Srpska Other Areas The World Bank (IDA) 67.4% 96.2% 44.4% The International Finance Corporation (IFC) 21.7% 3.8% 44.4% The Multilateral Investment Guarantee Agency (MIGA) 2.2% - - Other 8.7% - 11.1% *Significantly different between locations Which of the following describes most of your exposure to the World Bank Group in Bosnia and Herzegovina? (Choose no more than TWO) Percentage of Respondents Federation of Bosnia (Responses Combined) and Herzegovina Republika Srpska Other Areas Observer 12.3% 9.4% 0.0% Use World Bank Group reports/data 38.6% 37.5% 50.0% Engage in World Bank Group related/sponsored 22.8% 34.4% 37.5% events/activities Collaborate as part of my professional duties 33.3% 40.6% 50.0% Use World Bank Group website for information, data, 36.8% 40.6% 12.5% research, etc. 115 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 Appendix D: Responses to All Questions across Collaborators Collaborators N=54  Non-Collaborators N=50 A. General Issues Facing Bosnia and Herzegovina In general, how would you say that Bosnia and Herzegovina is headed in...?* Percentage of Respondents Collaborators Non-Collaborators The right direction 11.1% 12.0% The wrong direction 37.0% 62.0% Not sure 51.9% 26.0% *Significantly different between collaborators and non-collaborators Listed below are a number of development priorities in Bosnia and Herzegovina. Please identify which of the following you consider the most important development priorities in Bosnia and Herzegovina. (Choose no more than THREE) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Social protection 11.8% 12.2% Transport 0.0% 6.1% Public sector governance/reform 33.3% 42.9% Domestic private sector development 17.6% 30.6% Foreign direct investment 19.6% 20.4% Water and sanitation 0.0% 0.0% Energy* 19.6% 6.1% Job creation/employment* 41.2% 61.2% Rural development 5.9% 4.1% Financial markets 2.0% 2.0% Urban development 0.0% 0.0% Environmental sustainability 0.0% 2.0% Equality of opportunity 5.9% 6.1% Health 3.9% 2.0% Education 13.7% 22.4% Poverty reduction 5.9% 2.0% Social cohesion 2.0% 0.0% Climate change 0.0% 0.0% Agricultural development 9.8% 12.2% Trade and exports 5.9% 0.0% Economic growth 33.3% 26.5% Law and justice* 17.6% 2.0% Local governance and institutions 2.0% 2.0% Natural resource management 3.9% 2.0% Anti-corruption* 41.2% 22.4% Disaster management 0.0% 2.0% Information and communications technology 0.0% 2.0% *Significantly different between collaborators and non-collaborators 116 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 A. General Issues Facing Bosnia and Herzegovina (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Bosnia and Herzegovina? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Water and sanitation 1.9% 0.0% Equality of opportunity 9.4% 8.2% Economic growth 52.8% 44.9% Climate change 0.0% 0.0% Rural development 9.4% 10.2% Urban development 0.0% 0.0% Local governance and institutions 1.9% 4.1% Social protection 18.9% 18.4% Law and justice 5.7% 12.2% Transport 1.9% 0.0% Information and communications technology 0.0% 2.0% Anti-corruption 26.4% 20.4% Domestic private sector development 28.3% 20.4% Foreign direct investment 15.1% 18.4% Energy 5.7% 0.0% Public sector governance/reform 17.0% 24.5% Social cohesion 5.7% 2.0% Education 17.0% 22.4% Natural resource management 1.9% 2.0% Environmental sustainability 0.0% 0.0% Health 1.9% 0.0% Agricultural development 30.2% 22.4% Disaster management 0.0% 2.0% Job creation/employment 41.5% 59.2% Financial markets 1.9% 2.0% Trade and exports 3.8% 0.0% 117 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 A. General Issues Facing Bosnia and Herzegovina (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Bosnia and Herzegovina? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Energy 33.3% 18.4% Equality of opportunity 9.3% 6.1% Social protection 1.9% 4.1% Climate change 1.9% 0.0% Anti-corruption 24.1% 22.4% Disaster management 0.0% 0.0% Rural development 11.1% 6.1% Foreign direct investment* 40.7% 61.2% Urban development 1.9% 2.0% Water and sanitation 0.0% 2.0% Trade and exports 7.4% 8.2% Information and communications technology 3.7% 2.0% Social cohesion 0.0% 2.0% Public sector governance/reform 29.6% 32.7% Domestic private sector development 38.9% 36.7% Job creation/employment 33.3% 34.7% Agricultural development 27.8% 14.3% Transport 3.7% 8.2% Education 9.3% 10.2% Natural resource management 1.9% 6.1% Environmental sustainability 3.7% 2.0% Health 0.0% 0.0% Law and justice 9.3% 4.1% Local governance and institutions 1.9% 6.1% Financial markets 0.0% 4.1% *Significantly different between collaborators and non-collaborators When thinking about the idea of 'shared prosperity' in your country, which of the following TWO best illustrate how this would be achieved in Bosnia and Herzegovina? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Better employment opportunities for young people* 51.9% 31.1% Better employment opportunities for women 1.9% 4.4% Greater access to micro-finance for the poor 0.0% 0.0% Greater voice and participation for citizens to help 15.4% 11.1% ensure greater accountability Greater access to health and nutrition for citizens 0.0% 0.0% Better entrepreneurial opportunities 36.5% 40.0% A growing middle class 9.6% 24.4% Better opportunity for the poor who live in rural areas 3.8% 11.1% Better opportunity for the poor who live in urban 0.0% 2.2% areas Consistent economic growth 46.2% 42.2% More reliable social safety net 3.8% 6.7% Greater equity of fiscal policy 1.9% 0.0% Education and training that better ensure job 21.2% 22.2% opportunity Better quality public services 3.8% 0.0% Other 3.8% 2.2% 118 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in Bosnia and 54 6.43 1.97 50 5.48 2.49 Herzegovina?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s effectiveness in 51 6.37 1.85 39 4.87 2.05 Bosnia and Herzegovina.* (1-Not effective at all, 10-Very effective) *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD To what extent do you believe the World Bank Group's staff is well prepared to help 45 6.42 2.15 33 5.42 2.59 Bosnia and Herzegovina solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) When thinking about how the World Bank Group can have the most impact on development results in Bosnia and Herzegovina, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Bosnia and Herzegovina? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Social protection 11.1% 6.1% Public sector governance/reform 27.8% 34.7% Transport 9.3% 8.2% Poverty reduction 9.3% 10.2% Rural development 20.4% 16.3% Domestic private sector development 22.2% 34.7% Foreign direct investment 16.7% 28.6% Water and sanitation 9.3% 2.0% Energy 11.1% 16.3% Social cohesion 3.7% 0.0% Job creation/employment 37.0% 36.7% Financial markets 0.0% 2.0% Urban development 0.0% 2.0% Environmental sustainability 0.0% 4.1% Equality of opportunity 7.4% 6.1% Health 3.7% 2.0% Education 11.1% 14.3% Climate change 0.0% 2.0% Agricultural development 18.5% 10.2% Trade and exports 5.6% 4.1% Economic growth 38.9% 24.5% Law and justice 5.6% 8.2% Local governance and institutions 5.6% 0.0% Natural resource management 3.7% 6.1% Information and communications technology 0.0% 0.0% Anti-corruption 18.5% 12.2% Disaster management 0.0% 0.0% 119 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Bosnia and Herzegovina? Greatest Value Percentage of Respondents Collaborators Non-Collaborators Convening/facilitating 3.8% 8.5% Data 1.9% 4.3% Policy advice, knowledge 9.4% 4.3% Financial resources 32.1% 48.9% Capacity development 22.6% 8.5% Technical assistance 1.9% 2.1% Mobilizing third party financial resources 18.9% 14.9% Coordination of development partners 1.9% 0.0% Strategy formulation 3.8% 8.5% Other 3.8% 2.1% nd 2 Greatest Value Percentage of Respondents Collaborators Non-Collaborators Convening/facilitating 9.4% 2.2% Data 0.0% 4.3% Policy advice, knowledge 11.3% 4.3% Financial resources 9.4% 15.2% Capacity development 13.2% 23.9% Technical assistance 22.6% 8.7% Mobilizing third party financial resources 11.3% 15.2% Coordination of development partners 13.2% 8.7% Strategy formulation 7.5% 15.2% Other 0.0% 0.0% How effectively do the World Bank Groups’ activities below support Bosnia and Herzegovina’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD Convening/facilitating* 39 6.28 1.97 32 4.84 2.26 Data 43 6.60 2.08 39 6.21 2.15 Policy advice, knowledge 42 6.26 2.46 37 5.32 2.53 Financial resources 46 6.98 2.12 40 6.35 2.53 Technical assistance 45 6.44 1.90 36 5.89 2.27 Mobilizing third party financial resources 41 6.39 2.21 32 5.59 2.46 Coordination of development partners 43 6.28 1.99 33 5.45 2.37 Strategy formulation (e.g., PRSP assistance)* 41 6.20 2.29 38 5.08 2.31 *Significantly different between collaborators and non-collaborators 120 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) The World Bank Group can provide capacity building support in a number of ways in Bosnia and Herzegovina. To what degree would Bosnia and Herzegovina benefit, if capacity building were to support…? Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD Groups outside of government (e.g., civil society, media) to help them more 49 5.57 2.64 46 5.33 3.26 effectively engage and participate in development efforts The public sector , related to implementation of specific development projects on the 51 7.96 1.96 49 7.76 2.21 ground The public sector , related to changing institutions (organizations or sociopolitical 48 7.31 2.30 46 7.26 2.39 conditions) The private sector , related to institutional and policy change 50 7.82 1.92 46 7.74 2.47 (1-To no degree at all, 10-To a very significant degree) How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Bosnia and Herzegovina? (1-Not effective at all, 10-Very effective) Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD Project implementation (or other organizational strengthening)* 44 7.50 2.05 31 6.19 2.79 Citizen engagement (incorporating citizens' voices into development) 26 5.15 2.19 24 4.46 2.21 Policy design (for clarity and better incentives to achieve development goals)* 36 6.58 2.14 25 5.40 2.42 *Significantly different between collaborators and non-collaborators When thinking about how to improve capacity building in Bosnia and Herzegovina to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD Project implementation (or other organizational strengthening) 52 8.19 1.83 41 7.66 2.23 Citizen engagement (incorporating citizens' voices into development) 43 6.70 2.50 33 6.67 2.70 Policy design (for clarity and better incentives to achieve development goals) 44 7.36 2.06 34 7.35 2.65 121 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Bosnia and Herzegovina? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Not exploring alternative policy options* 21.6% 4.1% Not adequately sensitive to political/social realities in 35.3% 34.7% BH Staff too inaccessible 2.0% 2.0% Not enough public disclosure of its work* 0.0% 18.4% Arrogant in its approach 0.0% 2.0% Not aligned with country priorities 9.8% 18.4% The credibility of its knowledge/data 0.0% 0.0% World Bank Group’s processes too complex 2.0% 6.1% Not willing to honestly criticize policies and reform 9.8% 8.2% efforts in the country Too influenced by developed countries 9.8% 12.2% Imposing technocratic solutions without regard to 11.8% 8.2% political realities World Bank Group’s processes too slow 3.9% 6.1% Too bureaucratic in its operational policies and 13.7% 4.1% procedures Not aligned with other development partners’ work 5.9% 4.1% Not collaborating enough with non-state actors 2.0% 8.2% Not client focused 2.0% 6.1% Its advice and strategies do not lend themselves to 15.7% 4.1% practical problem solving Not focused enough on issues that are unique to post- 9.8% 14.3% conflict countries Inadequate number of World Bank Group staff 0.0% 0.0% members located in the country Other 3.9% 4.1% Don’t know 11.8% 6.1% *Significantly different between collaborators and non-collaborators Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Bosnia and Herzegovina? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Capacity development 26.9% 14.3% Policy based lending / budget support to the 15.4% 14.3% Government Knowledge products/services 15.4% 18.4% Investment lending 65.4% 73.5% Technical assistance 21.2% 8.2% Trust Fund management 3.8% 0.0% Co-financing arrangements 19.2% 30.6% Sector-wide approaches* 15.4% 2.0% Emergency Recovery lending 5.8% 10.2% Other 5.8% 2.0% Don’t know* 0.0% 8.2% *Significantly different between collaborators and non-collaborators 122 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Academia/think tanks/research institutes 29.6% 20.0% Community of development partners 33.3% 34.0% Media 5.6% 6.0% NGOs 7.4% 12.0% Local Government 31.5% 44.0% Private sector 59.3% 40.0% Parliament 7.4% 2.0% Community Based Organizations (CBOs) 0.0% 4.0% Beneficiaries 14.8% 16.0% Foundations 1.9% 0.0% Emerging donors 0.0% 2.0% UN agencies 3.7% 0.0% Other 0.0% 6.0% Don’t know 0.0% 2.0% To what extent do you agree with the following statements about the World Bank Group’s work in Bosnia and Herzegovina? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in development in Bosnia- 50 6.68 2.18 43 5.35 2.45 Herzegovina* The World Bank Group’s work is aligned with what I consider the development 47 6.00 2.28 41 4.85 2.09 priorities for Bosnia-Herzegovina* The World Bank Group supports programs and strategies that are realistic for Bosnia- 47 6.17 2.14 39 5.59 2.26 Herzegovina The World Bank Group treats clients and stakeholders in Bosnia-Herzegovina with 49 8.00 1.68 38 6.76 2.47 respect* *Significantly different between collaborators and non-collaborators 123 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Bosnia and Herzegovina, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD Responsiveness* 47 6.55 1.98 40 4.83 2.23 Flexibility (in terms of the institution’s products and services)* 44 6.34 1.88 39 4.77 2.11 Flexibility (in terms of changing country circumstances)* 42 5.71 2.42 38 4.39 1.95 Being inclusive* 42 6.55 1.94 35 5.37 2.28 Openness (sharing data and other information)* 44 7.34 2.24 38 6.29 2.49 Staff accessibility* 48 7.96 1.76 40 6.48 2.50 Straightforwardness and honesty* 45 7.31 2.21 36 5.94 2.66 Ease of access to the people at the World Bank Group who are making decisions 44 7.39 2.41 34 5.15 2.55 important to my work* Collaboration with civil society* 34 6.29 1.80 32 5.03 2.24 Collaboration with the Government* 46 7.70 1.60 36 6.72 1.97 Collaboration with EC and other development partners 30 7.73 1.91 33 6.97 2.33 Collaboration with the private sector 32 5.91 1.77 34 5.06 2.27 The speed in which it gets things accomplished on the ground* 39 5.72 1.69 36 4.47 2.21 Being a long-term partner* 44 7.75 1.92 37 6.43 2.54 *Significantly different between collaborators and non-collaborators To be a more effective development partner in Bosnia and Herzegovina, do you believe that the World Bank Group should have…? Percentage of Respondents Collaborators Non-Collaborators More local presence 45.3% 62.5% The current level of local presence is adequate 35.8% 18.8% Less local presence 1.9% - Don't know 17.0% 18.8% When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators The World Bank Group does not do adequate follow 9.3% 16.0% through/follow-up The World Bank Group is not sensitive enough to political/social 42.6% 42.0% realities on the ground Lack of/inadequate levels of capacity in Government 51.9% 38.0% There is not an adequate level of citizen/civil society participation 11.1% 16.0% Poor coordination with development partners* 11.1% 30.0% The World Bank Group works too slowly* 0.0% 12.0% The Government works inefficiently 33.3% 32.0% Political pressures and obstacles* 53.7% 28.0% Reforms are not well thought out in light of country challenges 44.4% 32.0% Inadequate funding 14.8% 14.0% Other 0.0% 2.0% *Significantly different between collaborators and non-collaborators 124 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Bosnia and Herzegovina? (1-Not important at all, 10-Very important) Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD Anti-corruption 47 8.53 1.56 47 7.64 2.73 Information and communications technology 46 7.43 2.03 46 6.76 2.54 Transport 48 8.08 1.62 49 7.31 2.22 Law and justice 48 7.88 2.10 48 6.94 2.75 Urban development 44 7.32 2.03 44 7.32 2.30 Environmental sustainability 44 7.82 2.05 43 7.49 2.30 Poverty reduction 48 8.67 1.88 49 8.78 1.67 Domestic private sector development 49 9.02 1.15 48 8.92 1.61 Foreign direct investment 46 8.80 1.66 48 8.69 2.10 Local governance and institutions 45 7.91 2.03 46 7.39 2.30 Water and sanitation 46 7.80 1.89 44 7.16 2.40 Trade and exports 44 7.36 1.88 47 7.17 2.36 Economic growth 49 9.12 1.05 49 8.49 2.12 Energy* 45 8.40 1.56 47 6.72 2.78 Disaster management* 42 7.10 2.33 46 6.00 2.68 Public sector governance/ reform* 47 8.57 1.50 46 7.46 2.50 Job creation/employment 49 9.31 0.90 49 8.65 2.14 Social cohesion* 46 7.67 1.97 48 6.52 2.76 Financial markets* 42 8.05 1.46 48 7.06 2.68 Equality of opportunity* 42 7.93 2.22 47 6.55 2.80 Health* 43 7.84 2.09 44 6.82 2.59 Rural development 48 8.25 1.91 46 7.48 2.44 Education 45 8.16 2.03 45 7.89 2.54 Social protection* 46 7.72 2.24 46 6.61 2.87 Climate change* 42 7.19 2.54 44 5.93 2.72 Agricultural development 46 8.57 1.39 47 8.23 2.04 Natural resource management* 46 7.59 2.27 46 6.35 2.82 *Significantly different between collaborators and non-collaborators 125 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 C. World Bank Group Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank is in terms of the work it does in the following areas of development in Bosnia and Herzegovina? (1-Not effective at all, 10-Very effective) Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD Information and communications technology* 19 7.37 1.42 16 5.25 2.67 Transport* 27 6.70 1.77 25 5.24 2.33 Law and justice* 23 6.52 2.00 24 5.04 2.29 Urban development* 25 6.92 1.78 23 4.83 2.19 Environmental sustainability* 29 7.03 1.96 26 5.58 1.98 Poverty reduction* 34 6.59 2.48 32 5.25 2.23 Domestic private sector development* 33 6.88 2.04 30 5.40 2.21 Foreign direct investment* 30 7.07 2.13 29 4.90 2.01 Local governance and institutions* 30 6.93 1.87 33 5.21 2.10 Water and sanitation 34 7.06 1.81 23 5.96 2.42 Trade and exports* 29 6.62 1.64 23 5.13 2.20 Economic growth* 34 7.00 2.12 33 5.30 2.30 Energy* 30 7.53 1.72 27 5.56 2.33 Disaster management* 24 6.46 1.74 18 4.28 2.02 Public sector governance/ reform* 37 7.08 1.75 32 5.25 2.37 Job creation/employment* 29 6.34 2.32 33 5.00 2.39 Social cohesion* 26 6.46 2.02 27 4.85 2.28 Financial markets 29 6.83 1.91 29 5.83 2.36 Equality of opportunity 27 6.52 2.17 27 5.44 2.36 Health 30 6.53 2.19 25 5.44 2.29 Rural development* 34 6.50 2.30 27 5.15 2.09 Education* 27 6.56 2.59 29 4.45 2.34 Social protection* 27 6.56 2.03 24 5.08 2.55 Climate change * 25 6.04 2.15 22 4.50 2.56 Agricultural development* 34 7.03 1.85 26 5.19 2.45 Natural resource management* 21 6.86 1.42 20 5.15 2.46 *Significantly different between collaborators and non-collaborators Where are the World Bank Group’s decisions made primarily that support the program in Bosnia and Herzegovina? Percentage of Respondents Collaborators Non-Collaborators At the Headquarters (in Washington D.C.) 59.3% 57.1% In the country 7.4% 6.1% Don't know 33.3% 36.7% Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development 49 6.73 1.69 40 5.30 2.31 results in Bosnia and Herzegovina?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators 126 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 C. World Bank Group Effectiveness and Results (continued) Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD To what extent does the World Bank Group help to build/strengthen existing country 46 6.72 1.63 36 5.17 2.13 systems (e.g., procurement, financial management, etc.) in Bosnia-Herzegovina?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators To what extent do you agree with the following statements about the World Bank Group in Bosnia and Herzegovina? Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD The World Bank Group's financial instruments meet the needs of Bosnia and 45 5.87 2.20 42 4.38 2.31 Herzegovina* The World Bank Group meets Bosnia and Herzegovina’s needs for knowledge 42 6.43 2.09 39 4.97 2.71 services* (1-Strongly disagree, 10-Strongly agree) *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD To what extent do you believe the World Bank Group measures and corrects its work 37 6.43 1.80 34 4.59 2.05 in real time in Bosnia and Herzegovina?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* Percentage of Respondents Collaborators Non-Collaborators Weekly 20.4% - Monthly 9.3% 8.5% A few times a year 38.9% 23.4% Rarely 24.1% 46.8% Never 7.4% 21.3% *Significantly different between collaborators and non-collaborators In Bosnia and Herzegovina, to what extent do you believe that the World Bank Group’s knowledge work and activities: Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD Are timely* 44 6.32 1.84 33 4.48 2.21 Include appropriate level of stakeholder involvement during preparation* 42 6.29 1.94 30 4.27 2.16 Are relevant to Bosnia-Herzegovina's development priorities* 43 6.60 2.37 31 5.39 2.23 Lead to practical solutions* 45 6.51 1.95 33 5.12 2.15 Are accessible (well written and easy to understand)* 45 6.78 1.94 35 5.74 2.37 Are source of relevant information on global good practices 47 7.21 1.76 35 6.69 2.19 Enhance your knowledge and/or skills 48 7.52 1.73 35 6.66 2.53 Are adequately disseminated* 44 7.07 1.74 30 5.37 2.44 Are translated enough into local language 42 6.67 2.19 29 6.21 2.69 Are adaptable to Bosnia-Herzegovina’s specific development challenges and country 44 6.77 1.64 32 5.59 2.27 circumstances* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators 127 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities (continued) Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s 46 6.76 1.40 37 5.27 2.24 knowledge work and activities make to development results in your country?* Overall, how would you rate the technical quality of the World Bank Group's 48 7.25 1.41 34 6.56 2.18 knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between collaborators and non-collaborators E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Group’s technical assistance/advisory work contribute to solving Bosnia and Herzegovina’s development challenges? (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD Conceptualization (understanding and framing the problem) 43 6.56 1.92 36 5.75 2.27 Design (appraising and planning the solutions)* 42 6.79 1.52 34 5.53 2.40 Implementation (Executing, carrying out, monitoring and making appropriate 40 7.03 1.56 36 6.06 2.55 adjustments)* Evaluation (assessing the impact and results)* 41 7.34 1.70 34 6.15 2.70 *Significantly different between collaborators and non-collaborators To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD The World Bank Group disburses funds promptly 34 7.09 1.91 23 6.26 2.99 The World Bank Group effectively monitors and evaluates the projects and programs 44 7.07 2.05 29 7.48 2.57 it supports The World Bank Group’s approvals and reviews are done in a timely fashion 41 7.15 1.96 28 6.50 2.59 The World Bank Group’s “Safeguard Policy� requirements are reasonable 29 7.34 1.26 24 6.83 2.71 The World Bank Group’s conditions on its lending are reasonable 37 6.73 1.68 31 6.71 2.55 The World Bank Group takes decisions quickly in Bosnia-Herzegovina 37 6.03 1.98 29 5.86 2.67 Working with the World Bank Group increases Bosnia-Herzegovina’s institutional 48 7.21 2.02 35 7.03 2.54 capacity The World Bank Group ensures consistency and continuity through staff changes 35 6.71 2.20 20 7.25 2.47 Where country systems are adequate, the World Bank Group makes appropriate use 37 6.57 2.02 23 7.30 2.18 of them The World Bank Group provides effective implementation support 40 7.73 1.75 25 7.40 2.22 128 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 E. Working with the World Bank Group (continued) Which of the following best describes the way the World Bank Group operates in Bosnia and Herzegovina? Percentage of Respondents Collaborators Non-Collaborators The World Bank Group takes too much risk in Bosnia - - and Herzegovina The World Bank Group does not take enough risk in 33.3% 41.7% Bosnia and Herzegovina The World Bank Group's approach to risk is 29.6% 12.5% appropriate Don't know 35.2% 37.5% Prefer not to answer 1.9% 8.3% Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD To what extent do you believe the World Bank Group is adequately staffed in Bosnia- 32 6.53 1.70 21 6.29 2.37 Herzegovina? (1-To no degree at all, 10-To a very significant degree) F. The Future Role of the World Bank Group in Bosnia and Herzegovina Which of the following SHOULD the World Bank Group do to make itself of greater value in Bosnia and Herzegovina? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Provide more adequate data/knowledge/ 9.4% 6.3% statistics/figures on BH’s economy Collaborate more effectively with Government clients 30.2% 18.8% Offer more innovative financial products 28.3% 33.3% Improve the competitiveness of its financing 18.9% 27.1% compared to markets Reach out more to groups outside of Government 15.1% 20.8% Improve the quality of its experts as related to Bosnia- 9.4% 6.3% Herzegovina’s specific challenges Offer more innovative knowledge services 13.2% 6.3% Ensure greater selectivity in its work 1.9% 2.1% Increase the level of capacity development in the 34.0% 29.2% country Reduce the complexity of obtaining World Bank Group 11.3% 35.4% financing* Work faster 7.5% 4.2% Increase the level of World Bank Group staffing in 3.8% 0.0% Bosnia-Herzegovina’s office Other 1.9% 4.2% *Significantly different between collaborators and non-collaborators 129 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 F. The Future Role of the World Bank Group in Bosnia and Herzegovina (continued) When considering the combination of services that the World Bank Group offers in Bosnia and Herzegovina, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Bosnia and Herzegovina? Percentage of Respondents Collaborators Non-Collaborators Financial services 33.3% 53.1% Knowledge products 29.6% 16.3% Convening services 18.5% 12.2% The combination is appropriate for Bosnia 11.1% 10.2% Herzegovina Don't know 7.4% 8.2% None of the above - - Please answer the following questions. Which THREE areas would benefit most from the WBG playing a leading role among international partners in Bosnia and Herzegovina? Which THREE areas below would benefit most from other donors in Bosnia and Herzegovina? (Choose no more than THREE for each) Benefit from WBG Playing a Leading Role Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Social safety nets 15.1% 26.5% Public financial management 54.7% 55.1% Access to justice systems 22.6% 16.3% Access to basic services 11.3% 10.2% Capacity of state institutions* 50.9% 28.6% Jobs 56.6% 67.3% Improving livelihoods 35.8% 51.0% Social cohesion 17.0% 24.5% *Significantly different between collaborators and non-collaborators Benefit from Other Donors Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Social safety nets 37.0% 31.3% Public financial management 26.1% 35.4% Access to justice systems 47.8% 50.0% Access to basic services 26.1% 22.9% Capacity of state institutions 21.7% 33.3% Jobs 28.3% 27.1% Improving livelihoods 34.8% 25.0% Social cohesion 37.0% 41.7% 130 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Bosnia and Herzegovina? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Local newspapers 30.8% 41.7% International newspapers 3.8% 12.5% Local radio 0.0% 0.0% International radio 0.0% 0.0% Local television 38.5% 27.1% International television 3.8% 0.0% Periodicals 26.9% 22.9% Internet 63.5% 62.5% Social media 3.8% 4.2% Blogs 0.0% 2.1% Mobile phones 0.0% 2.1% Instant messaging 0.0% 2.1% Other 13.5% 12.5% How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Blogs 1.9% 2.0% Direct contact with World Bank Group 38.5% 44.0% e-Newsletters* 26.9% 46.0% Instant messaging 0.0% 2.0% World Bank Group’s 57.7% 30.0% seminars/workshops/conferences* World Bank Group’s publications and other written 34.6% 40.0% materials Mobile phones 0.0% 2.0% Social media 3.8% 4.0% World Bank Group’s website 25.0% 20.0% Other 0.0% 0.0% *Significantly different between collaborators and non-collaborators Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Percentage of Respondents Collaborators Non-Collaborators Yes 37.5% 29.5% No 62.5% 70.5% Have you requested information from the World Bank Group on its activities in the past year? Percentage of Respondents Collaborators Non-Collaborators Yes 48.8% 30.0% No 51.2% 70.0% Were you able to obtain this information?* Percentage of Respondents Collaborators Non-Collaborators Yes 91.7% 50.0% No 8.3% 50.0% *Significantly different between collaborators and non-collaborators 131 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Do you have access to the Internet? Percentage of Respondents Collaborators Non-Collaborators Yes 100.0% 93.8% No - 6.3% Do you use/have used the World Bank Group website? Percentage of Respondents Collaborators Non-Collaborators Yes 89.1% 73.9% No 10.9% 26.1% Which do you primarily use? Percentage of Respondents Collaborators Non-Collaborators The World Bank Group’s country website 67.9% 65.9% The World Bank Group’s main website 32.1% 34.1% Which Internet connection do you use primarily when visiting a World Bank Group website? Percentage of Respondents Collaborators Non-Collaborators High speed 92.5% 97.8% Dial-up 7.5% 2.2% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD I use/consult World Bank Group’s data more often than I did a few years ago* 52 6.83 2.44 43 5.16 2.74 I find the World Bank Group’s websites easy to navigate. 47 7.09 1.80 36 6.94 2.24 I find the information on the World Bank Group’s websites useful. 48 8.02 1.80 36 7.47 2.10 The World Bank Group’s social media channels are valuable sources of information 28 5.86 2.37 24 5.33 2.75 about the institution When I need information from the World Bank Group I know how to find it* 52 7.92 2.28 43 6.72 2.51 The World Bank Group is responsive to my information requests and inquiries* 47 7.98 1.66 22 6.14 2.36 *Significantly different between collaborators and non-collaborators 132 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 H. Background Information Which of the following agencies of the World Bank Group do you work with in Bosnia and Herzegovina?* (Select only ONE response) Percentage of Respondents Collaborators Non-Collaborators The World Bank (IDA) 79.6% 61.5% The International Finance Corporation (IFC) 18.5% 19.2% The Multilateral Investment Guarantee Agency (MIGA) 1.9% - Other - 19.2% *Significantly different between collaborators and non-collaborators Which of the following describes most of your exposure to the World Bank Group in Bosnia and Herzegovina? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Observer* 1.9% 18.2% Use World Bank Group reports/data* 28.8% 52.3% Engage in World Bank Group related/sponsored 40.4% 13.6% events/activities* Collaborate as part of my professional duties* 57.7% 11.4% Use World Bank Group website for information, data, 26.9% 50.0% research, etc.* *Significantly different between collaborators and non-collaborators 133 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 Appendix E: Responses to Questions across Country Surveys Comparing responses across country surveys reflect changes in attitudes over time, but also changes in respondent samples and changes to the survey instrument itself. To reduce the influence of the latter factor, only those questions with similar response scales/options were analyzed and to facilitate comparisons, all 5-point scales used in FY07 were converted to 10-point scales as utilized in FY14. Note that the small number of stakeholders in FY14 and FY07 made it impractical to weight the samples to have equivalent stakeholder groups. FY07 N=105  FY14 N=109 Background Information Which of the following best describes your current position? (Select only ONE response) FY07 FY14 Percentage of Respondents (N=103) (N=108) Employees of a Ministry 28.2% 25.9% Other 6.8% 16.7% Local Government 1.9% 11.1% Private Sector 1.9% 10.2% NGO 21.4% 10.2% Media 6.8% 8.3% Academia 2.9% 6.5% Project Management Unit (PMU) - 6.5% Office of the President/Minster 17.5% 4.6% Bilateral or Multilateral Agency 10.7% - Independent Government Institution 1.9% - Which best represents your geographic location? FY07 FY14 Percentage of Respondents (N=103) (N=105) Federation of Bosnia and Herzegovina 63.1% 58.1% Republika Srpska 29.1% 33.3% Brcko District 1.9% Other 7.8% 6.7% 134 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 Overall Attitudes toward the World Bank Group FY07 FY14 N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 101 6.40 2.17 109 5.89 2.29 Bosnia and Herzegovina? (1-Not familiar at all, 10-Extremely familiar) FY07 FY14 N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 94 7.47 1.66 94 5.67 2.06 effectiveness in Bosnia and Herzegovina.* (1-Not effective at all, 10-Very effective) *Significantly different FY14 and FY07 country surveys To what extent do you agree with the following statements about the World Bank Group’s work in Bosnia and Herzegovina? FY07 FY14 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 99 7.57 2.02 96 6.07 2.35 development in Bosnia and Herzegovina* The World Bank Group’s work is aligned with what I consider the 98 6.66 2.34 91 5.42 2.25 development priorities for Bosnia and Herzegovina* The World Bank Group supports programs and strategies that 97 6.64 2.05 89 5.85 2.20 are realistic for Bosnia and Herzegovina* The World Bank Group treats clients and stakeholders in Bosnia 96 7.52 2.27 89 7.37 2.20 and Herzegovina with respect (1-Strongly disagree, 10-Strongly agree) *Significantly different FY14 and FY07 country surveys To what extent is the World Bank Group an effective development partner in Bosnia and Herzegovina, in terms of each of the following? FY07 FY14 N Mean SD N Mean SD Staff accessibility 93 7.15 2.46 90 7.29 2.22 Straightforwardness and honesty* 91 7.58 2.58 83 6.65 2.53 (1-To no degree at all, 10-To a very significant degree) *Significantly different FY14 and FY07 country surveys 135 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Bosnia and Herzegovina? (1-Not important at all, 10-Very important) FY07 FY14 N Mean SD N Mean SD Anti-corruption 97 7.87 2.52 97 8.14 2.25 Law and justice (e.g., judicial system) 92 7.16 2.31 99 7.47 2.47 Urban development* 92 6.33 2.28 91 7.40 2.17 Poverty reduction* 99 7.95 2.01 100 8.76 1.76 Domestic private sector development* 94 8.25 1.90 100 9.00 1.38 Economic growth* 100 8.31 1.70 101 8.84 1.68 Financial markets* 97 8.31 1.81 93 7.53 2.23 Health 95 7.58 2.08 90 7.40 2.40 Education 94 7.56 2.30 93 8.06 2.27 Social protection 94 7.65 2.40 95 7.17 2.62 Agricultural development* 93 7.63 2.03 95 8.43 1.74 Natural resource management* 95 7.75 2.23 95 7.04 2.62 *Significantly different FY14 and FY07 country surveys How EFFECTIVE do you believe the World Bank is in terms of the work it does in the following areas of development in Bosnia and Herzegovina? (1-Not effective at all, 10-Very effective) FY07 FY14 N Mean SD N Mean SD Law and justice (e.g., judicial system) 80 5.39 2.37 48 5.75 2.24 Urban development 79 5.16 2.10 49 5.86 2.25 Poverty reduction 94 5.98 1.98 68 5.93 2.42 Domestic private sector development 87 6.46 2.08 64 6.13 2.25 Economic growth 93 6.06 1.93 69 6.14 2.32 Financial markets* 89 7.04 2.00 59 6.31 2.18 Health 88 5.70 2.40 56 6.00 2.28 Education 87 5.78 2.45 57 5.46 2.64 Social protection 86 5.79 2.23 52 5.85 2.36 Agricultural development 81 5.86 2.12 61 6.21 2.29 Natural resource management 81 6.14 1.99 42 6.00 2.13 *Significantly different FY14 and FY07 country surveys 136 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 The World Bank Group’s Knowledge Work and Activities In Bosnia and Herzegovina, to what extent do you believe that the World Bank Group’s knowledge work and activities: FY07 FY14 N Mean SD N Mean SD Include appropriate level of stakeholder involvement during 72 7.25 2.15 74 5.38 2.26 preparation* Lead to practical solutions* 73 7.55 2.03 80 5.94 2.11 Are source of relevant information on global good practices 88 7.44 2.05 84 6.98 1.94 Are adequately disseminated 73 6.99 2.38 76 6.39 2.19 Are adaptable to Bosnia-Herzegovina’s specific development 91 6.56 2.05 78 6.29 1.98 challenges and country circumstances (1-To no degree at all, 10-To a very significant degree) *Significantly different FY14 and FY07 country surveys Working with the World Bank Group To what extent do you agree/disagree with the following statements? FY07 FY14 N Mean SD N Mean SD The World Bank Group disburses funds promptly* 69 8.14 2.22 58 6.71 2.42 The World Bank Group effectively monitors and evaluates the 77 7.71 2.23 74 7.19 2.28 projects and programs it supports The World Bank Group’s conditions on its lending are reasonable 92 6.97 2.36 69 6.71 2.09 Working with the World Bank Group increases Bosnia- 74 7.49 2.00 85 7.13 2.22 Herzegovina’s institutional capacity (1-Strongly disagree, 10-Strongly agree) *Significantly different FY14 and FY07 country surveys Communication and Information Sharing Do you use/have used the World Bank Group website? Percentage of Respondents FY07 FY14 Yes 74.5% 81.3% No 25.5% 18.8% Which do you primarily use? Percentage of Respondents FY07 FY14 The World Bank Group’s country website 77.3% 68.0% The World Bank Group’s main website 22.7% 32.0% 137 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 Appendix F: Responses to Key Questions by Respondents’ Specializations/Sectors C. World Bank Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Bosnia and Herzegovina? Public sector Agriculture/ Natural resource Private sector governance / rural Financial Gender equity / Law and justice / management / development / public financial development / markets / equality of Job creation/ regulatory environmental foreign direct mgmt. / anti- food security Education banking opportunity employment framework sustainability investment corruption Social protection Generalist Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Anti-corruption 3 8.00 7 7.00 8 7.50 3 10.00 5 9.60 6 8.50 4 7.50 8 7.88 15 8.67 5 9.00 3 8.00 26 8.31 Information and communications 3 7.00 7 6.86 8 7.38 3 9.33 4 8.00 6 8.33 4 8.25 8 6.88 15 7.40 5 8.00 3 6.33 25 6.48 technology Transport 3 7.00 7 7.86 8 8.00 3 6.33 5 8.80 6 7.83 4 7.75 8 7.13 15 7.93 5 8.80 3 7.00 29 7.62 Law and justice 3 7.33 7 8.43 8 8.13 3 6.67 4 8.00 6 7.33 4 7.00 8 6.50 16 7.50 5 7.80 3 7.00 28 7.82 Urban development 2 7.50 7 8.43 8 6.38 3 10.00 4 5.50 6 7.33 4 8.25 8 7.63 13 7.46 4 8.00 3 7.67 26 7.04 Environmental sustainability 2 6.00 7 6.57 8 7.50 3 9.33 4 7.25 6 7.67 4 8.75 8 8.38 12 6.92 4 8.75 3 8.00 26 7.88 Poverty reduction 2 9.50 8 7.13 8 9.25 3 9.67 5 8.20 6 8.83 4 9.50 8 8.63 15 8.60 6 9.33 3 9.33 28 8.79 Domestic private sector dev. 2 8.50 8 8.13 8 9.63 3 8.33 5 9.00 6 8.83 4 9.25 8 8.75 15 8.80 5 9.60 3 9.33 29 9.21 Foreign direct investment 2 9.50 8 6.25 8 9.63 3 8.67 5 9.00 6 9.33 4 9.25 8 9.00 13 8.54 5 9.00 3 8.00 28 9.04 Local governance and institutions 2 7.00 7 5.86 8 8.25 3 8.00 4 9.25 6 8.17 4 7.50 8 7.63 14 7.93 4 8.00 3 7.33 27 7.63 Water and sanitation 3 7.33 7 6.43 8 8.38 3 6.67 5 7.00 6 8.33 4 8.50 8 7.88 14 7.50 4 7.75 3 9.33 25 7.20 Trade and exports 2 8.50 8 7.13 8 8.13 3 8.00 5 6.60 5 8.80 4 7.25 8 8.00 13 7.15 4 6.50 3 7.33 27 7.00 Economic growth 3 9.33 8 8.25 8 8.88 3 9.33 5 10.00 6 9.33 4 8.75 8 9.13 16 8.19 6 9.50 3 7.33 27 8.93 Energy 2 6.50 7 7.29 8 8.50 3 8.00 5 6.80 6 8.50 4 7.25 8 7.88 12 7.50 5 9.40 3 9.33 28 7.11 Disaster management 2 6.00 7 6.29 8 7.75 3 9.00 5 5.20 5 7.80 4 7.75 8 7.13 12 6.00 5 7.40 2 5.00 26 6.04 Public sector governance/reform 3 6.67 8 7.75 8 8.50 3 7.67 5 8.80 6 8.00 4 8.25 7 7.86 14 8.64 4 8.75 3 6.33 27 8.15 Job creation/employment 3 7.00 9 8.89 8 9.63 3 8.00 5 10.00 6 9.17 4 9.00 8 9.25 15 8.53 6 9.50 3 8.00 27 9.15 Social cohesion 2 7.00 7 6.86 8 7.88 3 7.67 5 5.20 6 8.33 4 7.50 7 8.43 15 7.40 6 9.33 3 7.00 27 6.59 Financial markets 2 6.50 7 6.00 8 7.88 3 8.67 4 9.00 6 9.33 4 8.50 8 8.63 13 7.46 6 8.50 3 6.67 25 7.00 Equality of opportunity 2 8.00 8 8.00 8 7.75 3 8.33 4 4.50 6 7.83 4 8.25 7 8.14 13 7.23 5 8.80 3 7.67 26 6.54 Health 2 5.50 7 6.29 8 8.13 2 7.00 5 4.60 6 8.00 3 8.00 7 8.57 13 7.46 4 9.00 3 8.00 26 7.62 Rural development 4 8.50 8 7.38 8 7.88 3 9.33 5 5.80 6 8.50 4 7.75 7 9.00 14 7.57 5 9.20 3 8.00 28 7.96 Education 3 6.00 7 8.71 8 7.75 3 7.67 5 5.60 6 8.83 3 7.33 7 9.00 12 8.17 4 9.25 3 7.67 28 8.32 Social protection* 2 6.00 7 4.43 8 8.00 3 7.33 5 5.20 6 7.83 4 6.75 7 8.14 13 7.00 5 10.00 3 7.67 28 7.36 Climate change 3 6.00 7 6.71 7 7.29 2 9.50 5 4.00 6 7.83 4 7.25 7 7.86 12 6.67 4 7.00 3 8.00 25 6.28 Agricultural development 3 8.67 8 8.25 8 8.88 3 9.33 4 9.25 6 8.17 4 8.00 7 8.86 13 8.31 5 9.00 3 8.00 27 8.48 Natural resource management 2 6.50 7 6.86 8 8.13 3 7.67 5 5.00 6 8.50 4 6.00 8 8.25 13 7.15 5 8.20 3 6.67 27 6.81 (1-Not important at all, 10-Very important) *Significantly different between sectors 138 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 C. World Bank Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank is in terms of the work it does in the following areas of development in Bosnia and Herzegovina? (1-Not effective at all, 10-Very effective) Public sector Agriculture/ Natural resource Private sector governance / rural Financial Gender equity / Law and justice / management / development / public financial development / markets / equality of Job creation/ regulatory environmental foreign direct mgmt. / anti- food security Education banking opportunity employment framework sustainability investment corruption Social protection Generalist Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Information and communications 2 8.00 4 5.75 4 6.25 1 8.00 3 7.00 2 5.50 4 6.25 4 6.25 12 6.25 technology Transport 2 5.50 5 5.00 5 6.80 3 6.33 4 6.25 2 5.50 6 6.83 8 6.38 1 7.00 1 8.00 13 5.46 Law and justice 1 3.00 6 6.83 4 5.75 2 7.00 5 6.40 1 4.00 6 6.83 7 5.86 1 3.00 12 5.67 Urban development 1 8.00 6 6.50 5 6.60 1 7.00 4 5.75 2 5.50 7 7.14 7 5.43 1 5.00 14 5.14 Environmental sustainability 2 6.50 7 6.14 5 7.60 2 7.00 4 5.75 4 7.50 7 7.43 8 5.88 2 6.00 1 7.00 12 5.42 Poverty reduction 1 3.00 7 6.43 6 7.17 1 6.00 3 5.33 3 7.67 2 5.00 8 7.88 11 6.09 4 6.25 1 7.00 18 4.89 Domestic private sector 1 3.00 7 7.14 6 6.83 2 6.50 3 7.67 2 4.50 8 7.25 9 6.00 3 6.67 2 9.00 19 5.00 development Foreign direct investment 1 8.00 7 5.29 6 6.83 2 6.50 4 6.25 2 5.50 8 7.63 8 5.88 2 6.00 19 5.05 Local governance and institutions 1 7.00 7 6.71 6 7.17 1 6.00 3 5.67 4 6.25 2 6.50 7 7.86 10 5.90 1 4.00 19 5.21 Water and sanitation 1 7.00 5 6.40 4 7.75 3 6.67 4 7.00 3 7.67 7 7.29 9 6.67 2 7.00 1 9.00 17 5.82 Trade and exports 1 7.00 6 5.00 4 6.75 2 7.50 3 7.33 2 6.00 7 7.00 9 5.56 1 4.00 1 4.00 16 5.75 Economic growth 1 6.00 7 6.86 6 7.00 2 7.00 4 6.75 3 5.33 8 8.00 10 6.20 2 6.50 1 4.00 23 5.30 Energy 1 2.00 7 6.43 5 7.20 2 6.50 4 7.00 3 7.00 7 7.43 8 6.38 3 6.67 17 6.47 Disaster management 3 6.00 6 4.83 4 5.50 1 8.00 3 5.67 2 6.00 5 7.20 6 4.67 12 5.25 Public sector governance/ reform 2 5.00 7 6.86 5 6.20 1 7.00 3 5.33 5 7.00 2 6.00 8 8.00 11 5.82 1 8.00 1 9.00 21 5.81 Job creation/employment 2 4.50 7 5.57 6 6.33 1 5.00 2 5.50 4 7.50 2 5.00 6 7.33 10 5.70 3 7.00 1 10.00 17 4.35 Social cohesion 1 2.00 6 5.17 4 6.00 1 6.00 2 4.50 3 6.67 2 6.00 6 7.67 11 5.82 5 5.80 11 5.09 Financial markets 1 6.00 7 5.00 6 6.33 1 6.00 2 8.50 4 8.25 2 6.00 6 7.83 10 5.80 1 7.00 2 6.50 16 6.00 Equality of opportunity 7 6.14 4 5.50 1 8.00 2 5.00 3 6.67 2 5.50 6 8.00 10 5.60 2 6.50 1 7.00 15 5.60 Health 1 6.00 7 5.71 5 7.00 2 4.50 4 7.25 1 5.00 6 8.00 9 5.78 1 8.00 18 5.44 Rural development 3 9.00 7 6.00 5 6.60 2 4.50 4 6.50 2 5.00 7 7.43 9 5.56 2 4.50 1 8.00 18 5.06 Education 1 8.00 7 5.00 4 6.25 2 5.00 3 7.33 2 6.50 6 8.33 9 5.11 2 4.00 1 6.00 17 4.71 Social protection 7 5.00 4 5.50 2 5.00 3 6.67 2 6.00 4 7.50 10 6.00 5 5.80 1 8.00 14 5.57 Climate change 2 5.00 6 3.50 4 6.25 2 5.50 3 5.67 3 7.33 6 7.33 7 5.86 14 4.43 Agricultural development 3 6.33 6 5.17 5 7.00 3 6.00 4 6.75 2 5.50 8 7.63 8 6.25 2 5.00 1 8.00 18 6.00 Natural resource management 5 5.20 4 5.75 1 7.00 3 5.67 2 6.00 6 6.83 7 5.71 14 6.14 139 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 In instances where more than 10% of respondents come from a specific sector, additional analyses are conducted to further examine their perceptions as opposed to those from other sectors. In the case of Bosnia and Herzegovina, there were 16% of respondents from the Public sector governance/public financial management/anti-corruption sector. Public Sector vs. Others Public Sector Governance/Public Financial Management/Anti-Corruption Sector N=17 All Others N=88 A. General Issues Facing Bosnia and Herzegovina Listed below are a number of development priorities in Bosnia and Herzegovina. Please identify which of the following you consider the most important development priorities in Bosnia and Herzegovina. (Choose no more than THREE) Percentage of Respondents (Responses Combined) Public Sector All Others Social protection 23.5% 11.9% Transport 0.0% 3.6% Public sector governance/reform 47.1% 33.3% Domestic private sector development 23.5% 23.8% Foreign direct investment 17.6% 19.0% Water and sanitation 0.0% 0.0% Energy 17.6% 13.1% Job creation/employment 70.6% 47.6% Rural development 5.9% 4.8% Financial markets 0.0% 2.4% Urban development 0.0% 0.0% Environmental sustainability 0.0% 1.2% Equality of opportunity 5.9% 6.0% Health 0.0% 4.8% Education 23.5% 15.5% Poverty reduction 0.0% 6.0% Social cohesion 0.0% 1.2% Climate change 0.0% 0.0% Agricultural development 11.8% 9.5% Trade and exports 0.0% 3.6% Economic growth 11.8% 33.3% Law and justice 11.8% 10.7% Local governance and institutions 0.0% 2.4% Natural resource management 0.0% 3.6% Anti-corruption 17.6% 35.7% Disaster management* 11.8% 0.0% Information and communications technology 0.0% 0.0% *Significantly different between sectors 140 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 A. General Issues Facing Bosnia and Herzegovina (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Bosnia and Herzegovina? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Public Sector All Others Water and sanitation 0.0% 1.2% Equality of opportunity 5.9% 9.3% Economic growth 52.9% 50.0% Climate change 0.0% 0.0% Rural development 0.0% 11.6% Urban development 0.0% 0.0% Local governance and institutions 5.9% 1.2% Social protection* 41.2% 15.1% Law and justice 0.0% 11.6% Transport 0.0% 1.2% Information and communications technology 0.0% 1.2% Anti-corruption 11.8% 26.7% Domestic private sector development 23.5% 23.3% Foreign direct investment 17.6% 15.1% Energy 5.9% 2.3% Public sector governance/reform 23.5% 18.6% Social cohesion 0.0% 4.7% Education 11.8% 22.1% Natural resource management 0.0% 2.3% Environmental sustainability 0.0% 0.0% Health 0.0% 1.2% Agricultural development 41.2% 23.3% Disaster management 0.0% 1.2% Job creation/employment 58.8% 48.8% Financial markets 0.0% 2.3% Trade and exports 0.0% 2.3% *Significantly different between sectors 141 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 A. General Issues Facing Bosnia and Herzegovina (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Bosnia and Herzegovina? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Public Sector All Others Energy 23.5% 28.7% Equality of opportunity 17.6% 6.9% Social protection 5.9% 2.3% Climate change 0.0% 1.1% Anti-corruption 11.8% 24.1% Disaster management 0.0% 0.0% Rural development 11.8% 8.0% Foreign direct investment 58.8% 46.0% Urban development 5.9% 1.1% Water and sanitation 0.0% 1.1% Trade and exports 5.9% 8.0% Information and communications technology 5.9% 2.3% Social cohesion 0.0% 1.1% Public sector governance/reform 29.4% 29.9% Domestic private sector development 47.1% 36.8% Job creation/employment 29.4% 36.8% Agricultural development 23.5% 23.0% Transport 5.9% 4.6% Education 0.0% 11.5% Natural resource management 5.9% 3.4% Environmental sustainability 0.0% 3.4% Health 0.0% 0.0% Law and justice 5.9% 8.0% Local governance and institutions 5.9% 2.3% Financial markets 0.0% 2.3% 142 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group When thinking about how the World Bank Group can have the most impact on development results in Bosnia and Herzegovina, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Bosnia and Herzegovina? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Public Sector All Others Social protection* 29.4% 5.7% Public sector governance/reform 41.2% 25.3% Transport 11.8% 8.0% Poverty reduction 11.8% 10.3% Rural development 17.6% 17.2% Domestic private sector development 23.5% 29.9% Foreign direct investment 29.4% 19.5% Water and sanitation 5.9% 5.7% Energy 11.8% 13.8% Social cohesion 5.9% 1.1% Job creation/employment 35.3% 37.9% Financial markets 0.0% 1.1% Urban development* 5.9% 0.0% Environmental sustainability 0.0% 2.3% Equality of opportunity 5.9% 6.9% Health 5.9% 2.3% Education 0.0% 16.1% Climate change 0.0% 1.1% Agricultural development 17.6% 13.8% Trade and exports 0.0% 5.7% Economic growth* 11.8% 37.9% Law and justice 5.9% 8.0% Local governance and institutions 0.0% 3.4% Natural resource management 0.0% 5.7% Information and communications technology 0.0% 0.0% Anti-corruption 17.6% 14.9% Disaster management* 5.9% 0.0% *Significantly different between sectors 143 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Bosnia and Herzegovina? (1-Not important at all, 10-Very important) Public Sector Gov./ Public Financial Mgmt./Anti- Corruption Sector All Others N Mean SD N Mean SD Anti-corruption 15 8.67 1.72 78 8.21 2.18 Information and communications technology 15 7.40 2.17 76 7.20 2.42 Transport (e.g., roads, bridges, transportation) 15 7.93 2.09 81 7.70 1.99 Law and justice (e.g., judicial system) 16 7.50 2.56 79 7.61 2.35 Urban development 13 7.46 2.60 75 7.37 2.12 Environmental sustainability 12 6.92 3.00 75 7.83 2.02 Poverty reduction 15 8.60 2.06 81 8.77 1.74 Domestic private sector development 15 8.80 1.21 81 9.04 1.42 Foreign direct investment 13 8.54 2.03 80 8.80 1.89 Local governance and institutions 14 7.93 1.94 76 7.66 2.15 Water and sanitation 14 7.50 2.21 76 7.57 2.16 Trade and exports 13 7.15 2.19 77 7.40 2.05 Economic growth 16 8.19 2.34 81 8.98 1.53 Energy 12 7.50 2.68 79 7.68 2.27 Disaster management 12 6.00 2.70 75 6.69 2.56 Public sector governance/ reform 14 8.64 1.50 78 8.04 2.05 Job creation/employment 15 8.53 2.45 82 9.09 1.49 Social cohesion 15 7.40 2.87 78 7.28 2.26 Financial markets 13 7.46 1.85 76 7.70 2.10 Equality of opportunity (i.e., equity) 13 7.23 2.80 76 7.36 2.56 Health 13 7.46 2.96 73 7.49 2.26 Rural development 14 7.57 2.56 81 8.04 2.12 Education 12 8.17 2.41 77 8.09 2.21 Social protection (e.g., pensions, targeted social assistance) 13 7.00 2.89 78 7.24 2.55 Climate change (e.g., mitigation, adaptation) 12 6.67 2.35 73 6.78 2.65 Agricultural development 13 8.31 1.70 78 8.58 1.59 Natural resource management (e.g., oil, gas, mining) 13 7.15 2.82 78 7.18 2.50 144 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank is in terms of the work it does in the following areas of development in Bosnia and Herzegovina? (1-Not effective at all, 10-Very effective) Public Sector Gov./ Public Financial Mgmt./Anti- Corruption Sector All Others N Mean SD N Mean SD Information and communications technology 4 6.25 1.26 32 6.38 2.41 Transport (e.g., roads, bridges, transportation) 8 6.38 1.60 42 6.00 2.21 Law and justice (e.g., judicial system) 7 5.86 1.07 38 6.03 2.19 Urban development 7 5.43 1.81 41 6.05 2.21 Environmental sustainability 8 5.88 2.48 46 6.46 2.01 Poverty reduction 11 6.09 1.97 54 6.09 2.41 Domestic private sector development 9 6.00 1.50 53 6.23 2.33 Foreign direct investment 8 5.88 1.64 51 5.96 2.47 Local governance and institutions 10 5.90 1.79 51 6.20 2.15 Water and sanitation 9 6.67 2.00 47 6.68 2.10 Trade and exports 9 5.56 1.42 43 6.09 2.07 Economic growth 10 6.20 1.55 57 6.25 2.38 Energy 8 6.38 1.60 49 6.67 2.26 Disaster management 6 4.67 2.07 36 5.69 2.10 Public sector governance/ reform 11 5.82 1.66 56 6.46 2.22 Job creation/employment 10 5.70 1.57 51 5.71 2.52 Social cohesion 11 5.82 1.89 41 5.73 2.29 Financial markets 10 5.80 1.55 48 6.46 2.28 Equality of opportunity (i.e., equity) 10 5.60 1.78 43 6.19 2.32 Health 9 5.78 1.48 45 6.18 2.37 Rural development 9 5.56 2.07 51 6.02 2.28 Education 9 5.11 2.21 45 5.71 2.71 Social protection (e.g., pensions, targeted social assistance) 10 6.00 1.83 42 5.81 2.49 Climate change (e.g., mitigation, adaptation) 7 5.86 1.77 40 5.30 2.47 Agricultural development 8 6.25 1.67 52 6.31 2.29 Natural resource management (e.g., oil, gas, mining) 7 5.71 1.80 35 6.06 2.21 145 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 Appendix G: Indicator Questions as a Function of Exposure to the WBG Currently, do you Which of the following describes most of your exposure to the World Bank in BH? (Choose no more than TWO) professionally collaborate/ work with the WBG? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Indicator Question No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Overall, please rate your impression of the World 4.87 6.37 5.72 6.00 5.72 5.78 5.68 5.88 5.56 6.00 5.95 5.37 Bank Group’s effectiveness in Bosnia-Herzegovina. To what extent do you believe the WBG’s staff is well prepared to help Bosnia-Herzegovina solve its 5.42 6.42 6.01 6.14 5.88 6.30 5.76 6.58 5.90 6.18 6.16 5.75 most complicated development challenges? Overall the World Bank Group currently plays a 5.35 6.68 6.06 5.89 5.92 6.23 5.90 6.42 5.89 6.31 6.33 5.58 relevant role in development in Bosnia-Herzegovina The WBG’s work is aligned with what I consider the 4.85 6.00 5.49 5.75 5.60 5.40 5.41 5.73 5.42 5.69 5.62 5.31 development priorities for Bosnia-Herzegovina Responsiveness 4.83 6.55 5.78 5.43 6.02 5.36 5.55 6.20 5.44 6.26 5.95 5.35 Flexibility (in terms of the institution’s products and 4.77 6.34 5.66 5.50 5.87 5.31 5.55 5.87 5.45 5.97 5.76 5.41 services) Flexibility (in terms of changing country 4.39 5.71 5.16 5.00 5.40 4.81 4.83 5.95 5.27 4.93 5.18 5.08 circumstances) Being inclusive 5.37 6.55 6.19 5.00 6.10 6.13 5.80 6.78 6.02 6.24 6.50 5.33 Openness (sharing data and other information) 6.29 7.34 7.03 5.67 6.80 7.09 6.79 7.21 6.86 7.04 6.82 7.11 Staff accessibility 6.48 7.96 7.32 7.43 7.10 7.67 7.17 7.71 7.20 7.53 7.45 7.07 Straightforwardness and honesty 5.94 7.31 6.83 6.83 6.65 7.10 6.65 7.22 6.73 6.97 6.82 6.84 Collaboration with civil society 5.03 6.29 5.87 4.43 5.75 5.63 5.40 6.39 5.76 5.61 5.55 6.00 Collaboration with the Government 6.72 7.70 7.34 6.38 7.28 7.18 7.06 7.63 7.20 7.30 7.14 7.46 Collaboration with EC and other development 6.97 7.73 7.37 6.67 7.41 7.13 7.20 7.56 7.23 7.41 6.94 7.86 partners The speed in which it gets things accomplished on 4.47 5.72 5.25 4.57 5.43 4.82 5.04 5.52 4.74 5.89 5.31 4.91 the ground To what extent does the WBG’s work help to achieve 5.30 6.73 6.09 6.43 6.43 5.69 6.08 6.20 5.69 6.79 6.25 5.90 development results in Bosnia-Herzegovina? The World Bank Group’s financial instruments meet 4.38 5.87 5.33 4.38 5.26 5.20 5.12 5.52 4.98 5.65 5.42 4.90 the needs of Bosnia-Herzegovina The World Bank Group meets Bosnia-Herzegovina’s 4.97 6.43 5.93 5.29 5.95 5.75 5.60 6.48 5.69 6.13 6.06 5.52 needs for knowledge services Are adaptable to Bosnia-Herzegovina’s specific 5.59 6.77 6.33 7.25 6.22 6.60 6.12 6.95 6.51 6.18 6.67 5.97 development challenges and country circumstances Overall, how significant a contribution do you believe the World Bank Group’s knowledge work 5.27 6.76 6.17 6.50 6.42 5.91 5.98 6.77 6.02 6.48 6.40 5.90 and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 6.56 7.25 7.01 7.43 7.02 7.10 6.78 7.76 7.02 7.10 7.28 6.69 activities? Where country systems are adequate, the World 7.30 6.57 6.89 7.25 7.00 6.75 6.82 7.11 7.30 6.48 6.73 7.25 Bank Group makes appropriate use of them Yellow highlight indicates significant difference between Yes and No mean. 146 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 Appendix H: Indicator Questions as a Function of Stakeholder Group Private Sector/ Office of the Employee of a Financial Sector/ Academia/ President/Minister Ministry PMU Local Government Private Bank NGO Media Research Institute Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the 5 6.20 1.79 21 5.57 1.72 7 7.14 0.90 10 4.70 2.26 10 5.20 1.99 8 6.13 2.17 9 6.67 1.80 7 6.57 2.15 16 4.88 2.39 WBG’s effectiveness in BH. To what extent do you believe the WBG’s staff is well prepared to help BH solve its most 5 5.40 2.19 18 5.83 2.31 7 7.14 1.68 11 5.91 2.43 7 5.86 2.91 7 7.71 1.80 4 6.75 1.50 7 7.00 2.24 15 4.53 2.26 complicated development challenges? Overall the WBG currently plays a relevant role 5 4.80 1.79 22 6.05 1.81 7 8.00 1.83 9 5.67 2.40 9 5.33 2.60 10 6.00 2.31 9 7.11 2.57 7 6.86 2.97 18 5.50 2.55 in development in Bosnia-Herzegovina The WBG’s work is aligned with what I consider 5 4.60 1.95 21 5.29 2.15 6 6.67 1.51 8 5.13 2.75 10 5.50 2.72 10 6.10 1.73 8 5.88 2.53 6 7.00 2.00 17 4.29 2.09 the development priorities for BH Responsiveness 5 5.20 2.17 19 5.68 2.26 5 8.20 1.10 9 6.44 2.92 9 5.00 2.83 10 5.20 1.93 9 6.00 1.80 7 5.57 1.40 16 5.31 2.33 Flexibility (in terms of the institution’s products 5 5.40 2.19 19 5.79 2.35 5 7.40 0.89 7 5.71 2.36 8 4.50 2.62 10 4.60 1.43 9 5.67 2.00 7 5.86 1.77 15 5.67 2.19 and services) Flexibility (in terms of changing country 5 4.00 2.24 17 5.12 2.55 5 6.00 2.00 7 4.57 2.88 7 4.57 2.30 10 4.80 1.87 9 5.89 2.15 6 6.50 2.26 16 4.56 2.16 circumstances) Being inclusive 5 4.60 2.61 21 6.10 1.76 5 8.40 1.67 7 5.86 2.85 6 6.50 2.74 9 5.33 2.29 8 6.00 1.31 7 6.29 1.89 12 5.25 2.26 Openness (sharing data and other information) 5 5.60 1.95 19 6.47 2.09 6 7.50 2.17 7 5.71 2.69 9 7.33 2.65 8 7.75 1.75 9 6.89 2.67 6 8.17 1.84 15 6.27 3.08 Staff accessibility 5 7.40 1.52 20 6.70 2.11 6 8.50 1.23 8 7.38 2.13 10 7.70 2.06 8 6.75 2.92 9 7.89 2.15 7 7.29 2.63 17 7.18 2.58 Straightforwardness and honesty 5 7.00 1.41 17 6.00 2.42 5 6.80 2.78 9 5.67 3.20 9 7.22 3.03 7 7.43 1.81 9 7.56 2.13 7 7.57 1.99 15 6.13 2.85 Collaboration with civil society 3 6.00 0.00 16 5.88 1.71 1 4.00 . 6 4.50 2.59 3 6.00 2.00 9 5.33 2.74 8 5.88 2.30 7 7.29 1.60 15 5.07 2.19 Collaboration with the Government 5 7.60 0.89 21 7.00 1.73 4 8.75 1.26 9 7.00 2.24 7 7.00 1.83 8 7.13 2.30 9 7.56 1.24 7 8.71 1.25 14 6.36 2.21 Collaboration with EC and other development 5 7.20 0.45 13 7.23 1.64 2 9.50 0.71 6 7.50 2.07 4 6.75 3.20 7 6.57 2.57 7 8.43 0.98 7 9.29 0.76 13 5.77 2.62 partners* The speed in which it gets things accomplished 5 5.40 0.89 15 4.87 1.85 4 7.25 2.22 7 5.43 2.70 9 4.89 2.62 7 5.14 1.35 8 5.25 1.49 7 5.86 1.22 15 4.07 2.28 on the ground To what extent does the WBG’s work help to 5 6.60 1.52 20 5.75 1.68 7 7.57 1.27 8 6.63 2.72 9 6.11 2.57 10 6.20 2.10 9 6.56 1.88 7 6.29 2.29 17 4.76 2.22 achieve development results in BH? The WBG’s financial instruments meet the 5 3.40 2.61 19 5.95 1.96 7 6.43 2.07 7 5.00 2.52 10 5.10 2.64 10 5.30 2.58 8 5.50 1.93 7 4.29 2.06 17 4.29 2.37 needs of BH The WBG meets BH’s needs for knowledge 5 3.80 1.79 16 5.63 1.63 7 6.57 2.82 7 5.00 2.52 8 5.88 2.75 11 5.45 3.11 7 5.43 2.30 7 7.71 2.75 16 5.44 2.42 services Are adaptable to BH’s specific development 5 6.00 1.41 18 6.22 1.77 5 5.60 1.67 6 7.00 2.19 8 6.38 2.88 7 7.00 2.24 7 6.86 1.46 6 5.83 1.60 16 6.00 2.28 challenges and country circumstances Overall, how significant a contribution do you believe the WBG’s knowledge work & activities 5 6.20 1.10 20 6.20 1.20 7 7.00 1.73 7 5.43 2.64 9 5.89 2.57 9 6.33 1.94 8 6.38 1.06 5 6.80 2.95 15 5.40 2.35 make to development results in your country? Overall, how would you rate the technical quality of the WBG’s knowledge work and 5 6.40 0.89 22 6.73 1.49 7 7.57 1.40 7 5.57 2.23 7 7.43 1.72 8 7.25 2.32 8 7.25 1.49 4 8.75 1.26 16 6.75 1.98 activities? Where country systems are adequate, the World 5 6.20 2.39 14 5.64 2.31 5 7.80 1.64 5 5.80 2.05 4 8.75 0.96 7 7.57 2.15 5 7.80 1.10 6 8.17 1.33 10 6.20 1.81 Bank Group makes appropriate use of them* *Significantly different between stakeholder groups 147 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 Appendix I: Bosnia and Herzegovina FY 2014 Questionnaire World Bank Group Country Survey FY14 – Bosnia and Herzegovina The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Bosnia and Herzegovina (BH) or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Bosnia and Herzegovina, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Bosnia and Herzegovina. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know�. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING BOSNIA AND HERZEGOVINA A1. In general would you say that Bosnia and Herzegovina is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 148 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Bosnia and Herzegovina. Please identify which of the following you consider the most important development priorities in BH? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 15 Education assistance) 2 Transport (e.g., roads, bridges, transportation) 16 Poverty reduction Public sector governance/ reform (i.e., government 3 effectiveness, public financial management, public 17 Social cohesion expenditure, fiscal system reform) 4 Domestic private sector development 18 Climate change (e.g., mitigation, adaptation) 5 Foreign direct investment 19 Agricultural development 6 Water and sanitation 20 Trade and exports 7 Energy 21 Economic growth 8 Job creation/employment 22 Law and justice (e.g., judicial system) 9 Rural development 23 Local governance and institutions 10 Financial markets 24 Natural resource management (e.g., oil, gas, mining) 11 Urban development 25 Anti corruption 12 Environmental sustainability 26 Disaster management 13 Equality of opportunity (i.e., equity) 27 Information and communications technology 14 Health A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Bosnia and Herzegovina? (Choose no more than THREE) 1 Water and sanitation 14 Foreign direct investment 2 Equality of opportunity (i.e., equity) 15 Energy Public sector governance/ reform (i.e., government 3 Economic growth 16 effectiveness, public financial management, public expenditure, fiscal system reform) 4 Climate change (e.g., mitigation, adaptation) 17 Social cohesion 5 Rural development 18 Education 6 Urban development 19 Natural resource management (e.g., oil, gas, mining) 7 Local governance and institutions 20 Environmental sustainability Social protection (e.g., pensions, targeted social 8 21 Health assistance) 9 Law and justice (e.g., judicial system) 22 Agricultural development 10 Transport (e.g., roads, bridges, transportation) 23 Disaster management 11 Information and communications technology 24 Job creation/employment 12 Anti corruption 25 Financial markets 13 Domestic private sector development 26 Trade and exports 149 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Bosnia and Herzegovina? (Choose no more than THREE) Public sector governance/ reform (i.e., government 1 Energy 14 effectiveness, public financial management, public expenditure, fiscal system reform) 2 Equality of opportunity (i.e., equity) 15 Domestic private sector development Social protection (e.g., pensions, targeted social 3 16 Job creation/employment assistance) 4 Climate change (e.g., mitigation, adaptation) 17 Agricultural development 5 Anti corruption 18 Transport (e.g., roads, bridges, transportation) 6 Disaster management 19 Education 7 Rural development 20 Natural resource management (e.g., oil, gas, mining) 8 Foreign direct investment 21 Environmental sustainability 9 Urban development 22 Health 10 Water and sanitation 23 Law and justice (e.g., judicial system) 11 Trade and exports 24 Local governance and institutions 12 Information and communications technology 25 Financial markets 13 Social cohesion A5. When thinking about the idea of “shared prosperity�* in your country, which of the following TWO best illustrate how this would be achieved in BH? (Choose no more than TWO) 1 Better employment opportunities for young people 2 Better employment opportunities for women 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Consistent economic growth 11 More reliable social safety net 12 Greater equity of fiscal policy 13 Education and training that better ensure job opportunity 14 Better quality public services 15 Other (please specify):_____________________________________ * The World Bank Group aims to promote income growth of the bottom 40 percent of the population in each country. This involves achieving economic growth which is inclusive of all sections of the society. Inclusion demands equity so that it becomes the focus point. 150 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Bosnia and Herzegovina? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in BH. 1 2 3 4 5 6 7 8 9 10  Not effective at all Very effective Don't know B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help BH solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree B4. When thinking about how the World Bank Group can have the most impact on development results in BH, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in BH? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 15 Equality of opportunity (i.e., equity) assistance) Public sector governance/ reform (i.e., government 2 effectiveness, public financial management, public 16 Health expenditure, fiscal system reform) 3 Transport (e.g., roads, bridges, transportation) 17 Education 4 Poverty reduction 18 Climate change (e.g., mitigation, adaptation) 5 Rural development 19 Agricultural development 6 Domestic private sector development 20 Trade and exports 7 Foreign direct investment 21 Economic growth 8 Water and sanitation 22 Law and justice (e.g., judicial system) 9 Energy 23 Local governance and institutions 10 Social cohesion 24 Natural resource management (e.g., oil, gas, mining) 11 Job creation/employment 25 Information and communications technology 12 Financial markets 26 Anti corruption 13 Urban development 27 Disaster management 14 Environmental sustainability 151 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Bosnia and Herzegovina? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Convening/facilitating   2 Data   3 Policy advice, knowledge   4 Financial resources   Capacity development (e.g., institutional 5 development, training for staff at state and entity   institutions) 6 Technical assistance   7 Mobilizing third party financial resources   8 Coordination of development partners   9 Strategy formulation (e.g., PRSP assistance)   10 Other (please specify): ________________________   How effectively do the World Bank Group’s activities below support BH’s efforts to achieve development results? Not effective Very Don't at all effective know B6 Convening/facilitating 1 2 3 4 5 6 7 8 9 10  B7 Data 1 2 3 4 5 6 7 8 9 10  B8 Policy advice, knowledge 1 2 3 4 5 6 7 8 9 10  B9 Financial resources 1 2 3 4 5 6 7 8 9 10  B10 Technical assistance 1 2 3 4 5 6 7 8 9 10  B11 Mobilizing third party financial resources 1 2 3 4 5 6 7 8 9 10  B12 Coordination of development partners 1 2 3 4 5 6 7 8 9 10  B13 Strategy formulation (e.g., PRSP assistance) 1 2 3 4 5 6 7 8 9 10  The World Bank Group can provide capacity building support in a number of ways in BH. To which degree would BH benefit, if capacity building were to support...? To no To a very Don't degree significant know at all degree Groups outside of government (e.g., civil society, B14 media) to help them more effectively engage and 1 2 3 4 5 6 7 8 9 10  participate in development efforts The public sector, related to implementation of B15 1 2 3 4 5 6 7 8 9 10  specific development projects on the ground The public sector, related to changing institutions B16 1 2 3 4 5 6 7 8 9 10  (organizations or sociopolitical conditions) The private sector, related to institutional and B17 1 2 3 4 5 6 7 8 9 10  policy change 152 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in BH? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not effective Very Don't at all effective know Project implementation (or other organizational B18 1 2 3 4 5 6 7 8 9 10  strengthening) Citizen engagement (incorporating citizens' voices B19 1 2 3 4 5 6 7 8 9 10  into development) Policy design (for clarity and better incentives to B20 1 2 3 4 5 6 7 8 9 10  achieve development goals) When thinking about how to improve capacity building in BH to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not important Very Don't at all important know Project implementation (or other organizational B21 1 2 3 4 5 6 7 8 9 10  strengthening) Citizen engagement (incorporating citizens' voices B22 1 2 3 4 5 6 7 8 9 10  into development) Policy design (for clarity and better incentives to B23 1 2 3 4 5 6 7 8 9 10  achieve development goals) B24. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in BH? (Choose no more than TWO) 1 Not exploring alternative policy options 2 Not adequately sensitive to political/social realities in BH 3 Staff too inaccessible 4 Not enough public disclosure of its work 5 Arrogant in its approach 6 Not aligned with country priorities 7 The credibility of its knowledge/data 8 World Bank Group’s processes too complex 9 Not willing to honestly criticize policies and reform efforts in the country 10 Too influenced by developed countries 11 Imposing technocratic solutions without regard to political realities 12 World Bank Group’s processes too slow 13 Too bureaucratic in its operational policies and procedures 14 Not aligned with other development partners’ work 15 Not collaborating enough with non-state actors 16 Not client focused 17 Its advice and strategies do not lend themselves to practical problem solving 18 Not focused enough on issues that are unique to post-conflict countries 19 Inadequate number of World Bank Group staff members located in the country 20 Other (please specify): __________________________________________________ 21 Don’t know 153 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B25. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Bosnia and Herzegovina? (Choose no more than TWO) 1 Capacity development (e.g., institutional development, training for staff at state and entity institutions) 2 Policy based lending / budget support to the Government 3 Knowledge products/services (analytical work, studies, surveys, etc.) 4 Investment lending (financing specific projects) 5 Technical assistance (advice, best practice, international experience, etc.) 6 Trust Fund management 7 Co-financing arrangements (i.e., with other development partners) 8 Sector-wide approaches 9 Emergency Recovery lending 10 Other (please specify): __________________________________________________ 11 Don’t know B26. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) 1 Academia/think tanks/research institutes 2 Community of development partners 3 Media 4 NGOs 5 Local Government 6 Private sector 7 Parliament 8 Community Based Organizations (CBOs) 9 Beneficiaries 10 Foundations 11 Emerging donors 12 UN agencies 13 Other (please specify): __________________________ 14 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in BH? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B27 1 2 3 4 5 6 7 8 9 10  relevant role in development in BH The World Bank Group’s work is aligned with what I B28 1 2 3 4 5 6 7 8 9 10  consider the development priorities for BH The World Bank Group supports programs and B29 1 2 3 4 5 6 7 8 9 10  strategies that are realistic for BH The World Bank Group treats clients and B30 1 2 3 4 5 6 7 8 9 10  stakeholders in BH with respect 154 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Bosnia and Herzegovina, in terms of each of the following? To no To a very Don't degree at significant know all degree B31 Responsiveness 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B32 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B33 1 2 3 4 5 6 7 8 9 10  circumstances) B34 Being inclusive 1 2 3 4 5 6 7 8 9 10  B35 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B36 Staff accessibility 1 2 3 4 5 6 7 8 9 10  B37 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Ease of access to the people at the World Bank B38 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10  work B39 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B40 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  Collaboration with EC and other development B41 1 2 3 4 5 6 7 8 9 10  partners B42 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B43 1 2 3 4 5 6 7 8 9 10  the ground B44 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  B45. To be a more effective development partner in BH, do you believe that the World Bank Group should have… ? (Select only ONE response) The current level of local More local presence Less local presence Don't know presence is adequate B46. When World Bank Group assisted reform efforts fail or are slow to take place, which THREE of the following would you attribute this to? (Choose no more than THREE) 1 The World Bank Group does not do adequate follow through/follow-up 2 The World Bank Group is not sensitive enough to political/social realities on the ground 3 Lack of/inadequate levels of capacity in Government 4 There is not an adequate level of citizen/civil society participation 5 Poor coordination with development partners 6 The World Bank Group works too slowly 7 The Government works inefficiently 8 Political pressures and obstacles 9 Reforms are not well thought out in light of country challenges 10 Inadequate funding 11 Other (please specify): ________________________________________ 155 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Bosnia and Herzegovina? Not important Very Don't at all important know 1 Anti corruption 1 2 3 4 5 6 7 8 9 10  2 Information and communications technology 1 2 3 4 5 6 7 8 9 10  3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  4 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10  5 Urban development 1 2 3 4 5 6 7 8 9 10  6 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  7 Poverty reduction 1 2 3 4 5 6 7 8 9 10  8 Domestic private sector development 1 2 3 4 5 6 7 8 9 10  9 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  10 Local governance and institutions 1 2 3 4 5 6 7 8 9 10  11 Water and sanitation 1 2 3 4 5 6 7 8 9 10  12 Trade and exports 1 2 3 4 5 6 7 8 9 10  13 Economic growth 1 2 3 4 5 6 7 8 9 10  14 Energy 1 2 3 4 5 6 7 8 9 10  15 Disaster management 1 2 3 4 5 6 7 8 9 10  Public sector governance/ reform (i.e., government 16 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 17 Job creation/employment 1 2 3 4 5 6 7 8 9 10  18 Social cohesion 1 2 3 4 5 6 7 8 9 10  19 Financial markets 1 2 3 4 5 6 7 8 9 10  20 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  21 Health 1 2 3 4 5 6 7 8 9 10  22 Rural development 1 2 3 4 5 6 7 8 9 10  23 Education 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 24 1 2 3 4 5 6 7 8 9 10  assistance) 25 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  26 Agricultural development 1 2 3 4 5 6 7 8 9 10  27 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10  156 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in BH? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know�) Not effective Very Don't at all effective know 1 Information and communications technology 1 2 3 4 5 6 7 8 9 10  2 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  3 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10  4 Urban development 1 2 3 4 5 6 7 8 9 10  5 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  6 Poverty reduction 1 2 3 4 5 6 7 8 9 10  7 Domestic private sector development 1 2 3 4 5 6 7 8 9 10  8 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  9 Local governance and institutions 1 2 3 4 5 6 7 8 9 10  10 Water and sanitation 1 2 3 4 5 6 7 8 9 10  11 Trade and exports 1 2 3 4 5 6 7 8 9 10  12 Economic growth 1 2 3 4 5 6 7 8 9 10  13 Energy 1 2 3 4 5 6 7 8 9 10  14 Disaster management 1 2 3 4 5 6 7 8 9 10  Public sector governance/ reform (i.e., government 15 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 16 Job creation/employment 1 2 3 4 5 6 7 8 9 10  17 Social cohesion 1 2 3 4 5 6 7 8 9 10  18 Financial markets 1 2 3 4 5 6 7 8 9 10  19 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  20 Health 1 2 3 4 5 6 7 8 9 10  21 Rural development 1 2 3 4 5 6 7 8 9 10  22 Education 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 23 1 2 3 4 5 6 7 8 9 10  assistance) 24 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  25 Agricultural development 1 2 3 4 5 6 7 8 9 10  26 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10  157 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. Where are the World Bank Group’s decisions made primarily that support the program in BH? (Select only ONE response) 1 At the Headquarters (in Washington D.C.) 2 In the country 3 Don’t know C4. To what extent does the World Bank Group’s work help to achieve development results in BH? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree C5. To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, financial management, etc.) in BH? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Bosnia and Herzegovina? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments C6 (i.e., investment lending, Development Policy 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, etc.) meet the needs of BH The World Bank Group meets BH’s needs for C7 knowledge services (e.g., research, analysis, 1 2 3 4 5 6 7 8 9 10  data, technical assistance) C8. To what extent do you believe the World Bank Group measures and corrects its work in real time in BH? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 158 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Bosnia and Herzegovina, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no To a very Don't degree at significant know all degree D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation D4 Are relevant to BH's development priorities 1 2 3 4 5 6 7 8 9 10  D5 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D6 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on global D7 1 2 3 4 5 6 7 8 9 10  good practices D8 Enhance your knowledge and/or skills 1 2 3 4 5 6 7 8 9 10  D9 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D10 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to BH’s specific development D11 1 2 3 4 5 6 7 8 9 10  challenges and country circumstances D12. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D13. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low Very high technical Don't know technical quality quality 159 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent does each of the following aspects of the World Bank Group’s technical assistance/ advisory work contribute to solving BH’s development challenges? To no To a very Don't degree at significant know all degree Conceptualization (understanding and framing E1 1 2 3 4 5 6 7 8 9 10  the problem) E2 Design (appraising and planning the solutions) 1 2 3 4 5 6 7 8 9 10  Implementation (Executing, carrying out, E3 monitoring and making appropriate 1 2 3 4 5 6 7 8 9 10  adjustments) E4 Evaluation (assessing the impact and results) 1 2 3 4 5 6 7 8 9 10  To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E5 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E6 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and E7 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy� E8 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E9 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E10 1 2 3 4 5 6 7 8 9 10  in BH Working with the World Bank Group E11 1 2 3 4 5 6 7 8 9 10  increases BH’s institutional capacity The World Bank Group ensures consistency E12 1 2 3 4 5 6 7 8 9 10  and continuity through staff changes Where country systems (e.g., procurement, financial management, etc.) are adequate, E13 1 2 3 4 5 6 7 8 9 10  the World Bank Group makes appropriate use of them The World Bank Group provides effective E14 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) 160 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 SECTION E: WORKING WITH THE WORLD BANK GROUP E15. Which of the following best describes the way the World Bank Group operates in Bosnia and Herzegovina? (Select only one response) 1 The World Bank Group takes too much risk in BH 2 The World Bank Group does not take enough risk in BH 3 The World Bank Group’s approach to risk is appropriate 4 Don’t know 5 Prefer not to answer E16. To what extent do you believe the World Bank Group is adequately staffed in BH? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very significant Don't know all degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 161 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN BOSNIA AND HERZEGOVINA F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in BH? (Choose no more than TWO) 1 Provide more adequate data/knowledge/statistics/figures on BH’s economy 2 Collaborate more effectively with Government clients (e.g., state, entity, cantonal, municipal) 3 Offer more innovative financial products 4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 5 Reach out more to groups outside of Government 6 Improve the quality of its experts as related to BH’s specific challenges 7 Offer more innovative knowledge services 8 Ensure greater selectivity in its work 9 Increase the level of capacity development in the country 10 Reduce the complexity of obtaining World Bank Group financing 11 Work faster 12 Increase the level of World Bank Group staffing in BH’s office 13 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in BH, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in BH? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for BH 6 Don’t know F3. Please answer the following questions: (Choose no more than THREE for each column) A. Which THREE areas below B. Which THREE areas would benefit most from the below would benefit most World Bank Group playing a from other development leading role among partners in BH? international partners in BH? 1 Social safety nets   2 Public financial management   3 Access to justice systems   4 Access to basic services   5 Capacity of state institutions   6 Jobs   7 Improving livelihoods   8 Social cohesion   162 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Bosnia and Herzegovina? (Choose no more than TWO) 1 Local newspapers 2 International newspapers 3 Local radio 4 International radio 5 Local television 6 International television 7 Periodicals 8 Internet 9 Social media (e.g., Facebook, Twitter, Youtube, Flickr) 10 Blogs 11 Mobile phones 12 Instant messaging 13 Other (please specify): ______________________________________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) 1 Blogs 2 Direct contact with World Bank Group (i.e., face to face meetings/discussions) 3 e-Newsletters 4 Instant messaging 5 World Bank Group’s seminars/workshops/conferences 6 World Bank Group’s publications and other written materials 7 Mobile phones 8 Social media (e.g., Facebook, Twitter, Youtube, Flickr) 9 World Bank Group’s website 10 Other (please specify): ______________________________________________ Are you aware of the World Bank Group’s Access to Information Policy under which the G3 Yes No Bank will now disclose any information in its possession that is not on a list of exceptions? Have you requested information from the World Bank Group on its activities in the past G4 Yes No year? (If YES please go to Question G5; if NO please go to G6) G5 Were you able to obtain this information? Yes No G6 Do you have access to the Internet? Yes No G7 Do you use/have you used the World Bank Group website? Yes No 163 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 SECTION G: COMMUNICATION AND INFORMATION SHARING G8. Which do you primarily use? (Select only ONE response) 1 The World Bank Group’s country website (www.worldbank.org/bosniaandherzegovina) 2 The World Bank Group’s main website (www.worldbank.org) G9. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed 2 Dial-up Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I use/consult World Bank Group’s data more often than G10 1 2 3 4 5 6 7 8 9 10  I did a few years ago I find the World Bank Group’s websites easy to G11 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s G12 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., G13 Facebook, Twitter, Youtube, Flickr) are valuable sources 1 2 3 4 5 6 7 8 9 10  of information about the institution When I need information from the World Bank Group I G14 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10  them, etc.) The World Bank Group is responsive to my information G15 1 2 3 4 5 6 7 8 9 10  requests and inquiries PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 164 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 2 Office of Minister 3 Office of Parliamentarian 4 Employee of a Ministry, Ministerial Department or Implementation Agency 5 Consultant/Contractor working on World Bank Group supported project/program 6 Project Management Unit (PMU) overseeing implementation of project 7 Local Government Office or Staff 8 Bilateral Agency 9 Multilateral Agency 10 Private Sector Organization 11 Private Foundation 12 Financial Sector/Private Bank 13 NGO 14 Community Based Organization 15 Media (Press, Radio, TV, Web, etc.) 16 Independent Government Institution (i.e., Regulatory Agency, Central Bank/oversight institution) 17 Trade Union 18 Faith-Based Group 19 Academia/Research Institute/Think Tank 20 Judiciary Branch 21 Other (please specify): ________________________ H2. Please identify the primary specialization of your work. (Select only ONE response) Natural resource management / environmental 1 Agriculture/ rural development / food security 11 sustainability Private sector development / foreign direct 2 Climate change / disaster management 12 investment Public sector governance / public financial 3 Education 13 management / anti corruption 4 Energy 14 Social protection 5 Financial markets / banking 15 Transport 6 Gender equity / equality of opportunity 16 Urban development Health / communicable/non-communicable 7 17 Water and sanitation diseases 8 Information and communications technology 18 Generalist 9 Job creation/employment 19 Other (please specify): _________________________ 10 Law and justice / regulatory framework 165 The World Bank Group Bosnia and Herzegovina Country Opinion Survey 2014 SECTION H: BACKGROUND INFORMATION H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IDA, IFC, or MIGA) in your country? 1 Yes 2 No H4. Which of the following agencies of the World Bank Group do you primarily engage with in Bosnia and Herzegovina? (Select only ONE response) 1 The World Bank (IBRD/IDA)  2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify): _________________________ H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view on the two institutions working together in BH? (Select only ONE response) 1 Working well together 2 Collaborating but needs improvement 3 In conflict 4 Other 5 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in BH? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. Which best represents your geographic location? 1 Federation of Bosnia and Herzegovina 2 Republika Srpska 3 Brcko District 4 Other Thank you for completing the survey! 166