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                   Update on Internal Justice Service and Related Services

                                 Report to the Board from the
                                 Human Resources Committee

                                  Meeting of January 26, 2015




       The Human Resources Committee (HRC) considered the Update on Internal Justice
Service and Related Services (HRC2015-0001).
        The Committee welcomed the update on Internal Justice Service (IJS) and Related
Services. Members strongly concurred with Management and Staff Association on the critical
importance of a robust internal justice system that is accessible, efficient and transparent,
especially during times of change. They commended the progress made during the past years in
improving the IJS system, including enhanced outreach and awareness among staff and managers
both in headquarters and country offices, an increase in the use of IJS and expanded opportunities
for informal conflict resolution. Members appreciated Management’s responsiveness to reflect in
this year’s update the findings of the review of the 2009 Reforms to the Appeals Committee (now
Peer Review Services) and the World Bank Administrative Tribunal, as well as a briefing from the
Office of Ethics and Business Conduct (EBC) on allegations and investigations of retaliation.
        Members took note of the general rising trend in the caseload statistics and requested more
detailed narrative explanation on the trends and changes across time and WBG institutions, as well
as on the relevant demographics, while recognizing the practicality of identifying and measuring
certain variables. Members underscored, and Management agreed, that findings of such data
analysis should feed into modifications to HR policies and their applications to address identified
issues and challenges, including retaliation. Members encouraged Management and IJS units to
continue enhancing outreach and communication to country offices in order for IJS services to be
more accessible to country staff.