World Bank Group Country Opinion Survey 2018: Lao PDR FY 2018 Lao PDR Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 September 2018 World Bank Group Country Opinion Survey 2018: Lao PDR Acknowledgements The Lao PDR Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG), led by Sharon Felzer (Senior Communications Officer, Head of PORG). Svetlana Markova, Jessica Cameron, Calita Woods, and Antonina Redko oversaw design, reporting, and analysis. Dania Mendoza, Noreen Wambui, and Irina Popova provided data support. PORG acknowledges the significant contribution from the Lao PDR country team and the independent local fielding agency Indochina Research (Laos). In particular, PORG is grateful for the support from Hannah Louise McDonald-Moniz (Communications Officer) who coordinated the survey related activities from Vientiane, Lao PDR. 1 World Bank Group Country Opinion Survey 2018: Lao PDR Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing Lao PDR ....................................................8 V. Overall Attitudes toward the World Bank Group .......................14 VI. Sectoral Effectiveness................................................................20 VII. How the World Bank Group Operates .......................................25 VIII. World Bank Group’s Knowledge and Instruments .....................32 IX. The Future Role of the World Bank Group in Lao PDR ...............37 X. Communication and Outreach ..................................................42 XI. Appendices ................................................................................46 LAO PDR 2 World Bank Group Country Opinion Survey 2018: Lao PDR I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Lao PDR perceive the WBG. The survey explored: ▪ General Issues Facing Lao PDR ▪ Overall Attitudes toward the World Bank Group ▪ World Bank Group’s Effectiveness and Results ▪ The World Bank Group’s Knowledge Work and Activities ▪ Working with the World Bank Group ▪ The Future Role of the World Bank Group in Lao PDR ▪ Communication and Information Sharing ▪ Background Information II. Methodology From May to July 2018, 906 stakeholders of the WBG in Lao PDR were invited to provide their opinions on the WBG’s work in the country by participating in a Country Opinion Survey. Participants were drawn from the Presidential Office; the Prime Minister’s Office; the National Assembly; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/contractors working on WBG-supported projects/programs; local governments; bilateral and multilateral agencies; private sector organizations; the financial sector/private banks; civil society organizations (e.g., NGOs, non-profit associations); the media; independent government institutions; mass organizations (Lao Trade Union, Lao Youth Union, Lao Women’s Union, and Lao Front); youth groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 360 stakeholders participated in the survey (40% response rate). Respondents received and completed the questionnaires via the online survey platform Qualtrics, or received and returned the questionnaires via post. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’15 (response rate was 45%, N=296). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY’15 COS report and the non- weighted data presented in appendices A, B, C, and E. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix D (page 92). 3 World Bank Group Country Opinion Survey 2018: Lao PDR III. Demographics of the Sample Current Position ▪ For further analyses, respondents from the Presidential Office were combined with respondents from the Prime Minister's Office; employees of ministries/ministerial departments/implementation agencies were combined with respondents from PMUs/ consultants/contractors working on WBG-supported projects; respondents from the financial sector/private banks were combined with those from private sector organizations; respondents from civil society organizations, mass organizations, and youth groups were combined in the “CSO” category; and the small number of respondents from the National Assembly, local governments, independent government institutions, and other organizations were included in the “Other” category. There were no respondents from the judiciary branch. 4 World Bank Group Country Opinion Survey 2018: Lao PDR III. Demographics of the Sample (continued) Area of Primary Specialization 5 World Bank Group Country Opinion Survey 2018: Lao PDR III. Demographics of the Sample (continued) Exposure to Agencies within the World Bank Group 6 World Bank Group Country Opinion Survey 2018: Lao PDR III. Demographics of the Sample (continued) Familiarity with the World Bank Group ▪ Year comparison: Respondents in this year’s Country Survey had significantly lower levels of familiarity with the WBG than respondents in the FY’15 Country Survey (weighted mean in FY’18 = 5.7; weighted mean in FY’15 = 6.5)1. ▪ Respondents’ levels of familiarity with the WBG were significantly, moderately correlated with their ratings of the extent to which the WBG contributes to development results in Lao PDR. 1 Please refer to Appendix D (page 92) for more details on weighting. The means in the chart were calculated based on un-weighted data. 7 World Bank Group Country Opinion Survey 2018: Lao PDR IV. General Issues Facing Lao PDR Headed in the Right Direction2 2 Percentages presented in the chart were calculated based on weighted data from FY’18 and FY’15. 8 World Bank Group Country Opinion Survey 2018: Lao PDR IV. General Issues Facing Lao PDR (continued) Development Priority ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the most important development priorities in Lao were “anti-corruption” (43%), “poverty reduction” (38%), “public sector governance/reform” (36%), and “education” (33%). ▪ Respondents who identified their primary specialization of work as “education” (23% of the sample) were significantly more likely to indicate that “education” was among the most important development priorities in Lao PDR, compared to the rest of respondents in other areas of work (education specialists=71%; others=49%). * When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question H2 in Appendix G), analyses are done to see these respondents’ views about the development priorities in the country. 9 World Bank Group Country Opinion Survey 2018: Lao PDR IV. General Issues Facing Lao PDR (continued) What Would Contribute Most to Reducing Poverty ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the biggest contributors to poverty reduction in Lao were “rural development” (40%), “job creation/employment” (39%), “education” (35%), and “anti-corruption” (35%). 10 World Bank Group Country Opinion Survey 2018: Lao PDR IV. General Issues Facing Lao PDR (continued) Factors Contributing to “Shared Prosperity” ▪ Year comparison: In the previous FY’15 Country Survey, respondents indicated that shared prosperity in Lao can be best achieved through “education and training that better ensure job opportunity” (48%) and “better opportunity for the poor who live in rural areas” (33%). ▪ Respondents who identified their primary specialization of work as “education” were significantly more likely to indicate that shared prosperity in Lao can be best achieved through “education and training that better ensure job opportunity” compared to the rest of respondents in other areas of work (education specialists=50%; others=31%). * When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question H2 in Appendix G), analyses are done to see these respondents’ views about how shared prosperity can be best achieved in the country. 11 World Bank Group Country Opinion Survey 2018: Lao PDR IV. General Issues Facing Lao PDR (continued) Income Gap between Urban and Rural Early Childhood Development 12 World Bank Group Country Opinion Survey 2018: Lao PDR IV. General Issues Facing Lao PDR (continued) Global Climate Change 13 World Bank Group Country Opinion Survey 2018: Lao PDR V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts ▪ Year comparison: Respondents in the previous FY’15 Country Survey most often attributed failed or slow WBG assisted reform efforts to that “there is not an adequate level of citizen/civil society participation” (39%) and “the WBG is not sensitive enough to political/ social realities on the ground” (37%). 14 World Bank Group Country Opinion Survey 2018: Lao PDR V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness3 (Indicator Question) Achieving Development Results (Indicator Question) 3 Means presented in the charts on this page were calculated based on weighted data. 15 World Bank Group Country Opinion Survey 2018: Lao PDR V. Overall Attitudes toward the World Bank Group (continued) WBG Staff Preparedness4 The World Bank and the IFC Working Together ▪ Only those stakeholders who responded “Yes” to the question “Do your projects involve both the World Bank and the IFC?” provided their views on the working relationship between the World Bank and the IFC. 4 Means presented in the chart were calculated based on weighted data. 16 World Bank Group Country Opinion Survey 2018: Lao PDR V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups ▪ Collaboration: Respondents who collaborate with the WBG had statistically similar mean ratings for the aggregated responses to the twenty-six COS indicator questions (mean rating = 7.4) as those respondents who do not collaborate with the WBG (mean rating = 7.3). Responses for individual indicator questions by exposure to the WBG can be found in Appendix E (page 98). 17 World Bank Group Country Opinion Survey 2018: Lao PDR V. Overall Attitudes toward the World Bank Group (continued) Greatest Value ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the WBG’s greatest values to Lao were “capacity development” (42%), “policy advice, studies, analyses” (40%), and “technical assistance” (39%). 18 World Bank Group Country Opinion Survey 2018: Lao PDR V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the WBG’s greatest weaknesses in its work in Lao were “not enough public disclosure of its work” (24%) and “World Bank Group’s processes too complex” (20%). 19 World Bank Group Country Opinion Survey 2018: Lao PDR VI. Sectoral Effectiveness Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison5 5 Means presented in this chart were calculated based on weighted data. Only those sectors comparable across both FY’15 and FY’18 are presented in this chart. See Appendix D for details. 20 World Bank Group Country Opinion Survey 2018: Lao PDR VI. Sectoral Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration6 6 Note in the Appendix on the sectoral effectiveness (Appendix A, page 47) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 21 World Bank Group Country Opinion Survey 2018: Lao PDR VI. Sectoral Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Lao PDR, bivariate correlational analyses were conducted using respondents’ ratings of the twenty-four specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank Group’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the WBG’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the WBG’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results. ▪ Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the WBG’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s overall effectiveness in Lao PDR. The areas determined to be key drivers from these analyses were: ➢ The WBG’s effectiveness at gender equity; ➢ The WBG’s effectiveness at education; and ➢ The WBG’s effectiveness at private sector development. ▪ Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Lao PDR, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The areas determined to be key driver from these analyses were: ➢ The WBG’s effectiveness at anti corruption; ➢ The WBG’s effectiveness at energy; and ➢ The WBG’s effectiveness at education; and ➢ The WBG’s effectiveness at private sector development. 22 World Bank Group Country Opinion Survey 2018: Lao PDR VI. Sectoral Effectiveness (continued) WBG Promoting Private Public Partnerships7 Helping the Poorest 7 Means presented in the chart were calculated based on weighted data. 23 World Bank Group Country Opinion Survey 2018: Lao PDR VI. Sectoral Effectiveness (continued) WBG’s Influence on Gender and Climate Change Policy 24 World Bank Group Country Opinion Survey 2018: Lao PDR VII. How the World Bank Group Operates The World Bank Group’s Work in Lao PDR: Year Comparison8 The World Bank Group’s Work in Lao PDR: Collaboration 8 Means in the chart were calculated based on weighted data. 25 World Bank Group Country Opinion Survey 2018: Lao PDR VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison9 9 Means in the chart were calculated based on weighted data. 26 World Bank Group Country Opinion Survey 2018: Lao PDR VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration 27 World Bank Group Country Opinion Survey 2018: Lao PDR VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison10 10 Means in the chart were calculated based on weighted data. 28 World Bank Group Country Opinion Survey 2018: Lao PDR VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration 29 World Bank Group Country Opinion Survey 2018: Lao PDR VII. How the World Bank Group Operates (continued) Mobilizing Finance for Development from Private Sector Sources The World Bank Group’s Support to Lao PDR 30 World Bank Group Country Opinion Survey 2018: Lao PDR VII. How the World Bank Group Operates (continued) Specific Projects/Programs: Nam Theun 211 11 Means in the chart were calculated based on weighted data. 31 World Bank Group Country Opinion Survey 2018: Lao PDR VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities12 ▪ Year comparison: This year’s respondents were significantly more likely to consult the WBG’s knowledge work and activities “weekly”, “monthly”, and “a few times a year” compared to respondents in the previous FY’15 Country Survey. 12 Percentages presented in this chart were calculated based on weighted data. 32 World Bank Group Country Opinion Survey 2018: Lao PDR VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Lao PDR’s Knowledge Needs13 (Indicator Question) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) 13 Means in the charts on this page were calculated based on weighted data. 33 World Bank Group Country Opinion Survey 2018: Lao PDR VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities14 14 Means in the chart were calculated based on weighted data. 34 World Bank Group Country Opinion Survey 2018: Lao PDR VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Lao PDR’s Needs for Financial Instruments15 (Indicator Question) Effectiveness of WBG’s Instruments 15 Means in the chart were calculated based on weighted data. 35 World Bank Group Country Opinion Survey 2018: Lao PDR VIII. World Bank Group’s Knowledge and Instruments (continued) Familiarity with WBG’s New/Expanded Financial Instruments 36 World Bank Group Country Opinion Survey 2018: Lao PDR IX. The Future Role of the World Bank Group in Lao PDR Making the World Bank Group of Greater Value ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the WBG should “provide more adequate data/knowledge/statistics/figures on Lao PDR’s economy” (37%) to make itself of greater value in Lao. 37 World Bank Group Country Opinion Survey 2018: Lao PDR IX. The Future Role of the WBG in Lao PDR (continued) The World Bank Group Should Collaborate More with … ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the WBG should work more with “academia/think tanks/research institutes” (48%) and “local government” (33%) to ensure better development results in Lao. 38 World Bank Group Country Opinion Survey 2018: Lao PDR IX. The Future Role of the WBG in Lao PDR (continued) Where the World Bank Group Should Focus its Resources ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the WBG should focus its resources on “education” (32%), “public sector governance/ reform” (30%), “poverty reduction” (28%), and “rural development” (24%). ▪ Respondents whose primarily specialization of work is in “education” were significantly more likely to indicate that the WBG should focus its resources on “education” compared to respondents in other areas of work (education specialists=70%; others=38%). * When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question H2 in Appendix G), analyses are done to see these respondents’ views about which sectors the World Bank Group should focus its resources on. 39 World Bank Group Country Opinion Survey 2018: Lao PDR IX. The Future Role of the WBG in Lao PDR (continued) Future Combination of the WBG Services16 ▪ Year comparison: Respondents in the previous FY’15 Country Survey were significantly more likely to indicate that the WBG should offer more “financial services” in Lao. This year’s respondents were significantly more likely to indicate that “the combination (of services) is appropriate for Lao PDR”. 16 Percentages presented in the chart were calculated based on weighted data. 40 World Bank Group Country Opinion Survey 2018: Lao PDR IX. The Future Role of the WBG in Lao PDR (continued) The WBG Playing a Leading Role vs. Other Donors 41 World Bank Group Country Opinion Survey 2018: Lao PDR X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 63) for all responses by stakeholder groups. General Information Sources ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that they got most of their information about economic and social development issues in Lao from “local newspapers” (59%), “periodicals” (37%), and “internet” (35%). 42 World Bank Group Country Opinion Survey 2018: Lao PDR X. Communication and Outreach (continued) Preferred Information Sources ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that they would prefer to receive information from the WBG through its “publications and other written materials” (51%), “WBG’s website” (44%), and “WBG’s seminars/ workshops/conferences” (41%). 43 World Bank Group Country Opinion Survey 2018: Lao PDR X. Communication and Outreach (continued) Access to the Internet17 ▪ Year comparison: This year’s respondents were significantly less likely to have reliable internet access than the respondents in the FY’15 Country Survey. ▪ This year’s respondents were significantly more likely to primarily use a mobile connection when visiting a World Bank Group website. Respondents in the FY’15 Country Survey were significantly more likely to primarily use high speed/WiFi connections. The WBG Website Usage 17 Percentages presented in the charts on this page were calculated based on weighted data. 44 World Bank Group Country Opinion Survey 2018: Lao PDR X. Communication and Outreach (continued) Use of the WBG’s Social Media Channels18 Frequency of Digital WBG Usage 18 Percentages presented in the chart were calculated based on weighted data. 45 World Bank Group Country Opinion Survey 2018: Lao PDR XI. Appendices A. Responses to All Questions across All Respondents...................... 47 B. Responses to All Questions by Stakeholder Groups ...................... 63 C. Responses to Select Questions by Levels of Collaboration with the World Bank Group .......................................................... 86 D. Responses to Select Questions by Year......................................... 92 E. Indicator Questions as a Function of Exposure to the WBG .......... 98 F. WBG Country Opinion Survey FY 2018 – Lao PDR ......................... 99 LAO PDR 46 World Bank Group Country Opinion Survey 2018: Lao PDR Appendix A: Responses to All Questions across All Respondents (N=360) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Lao PDR Percentage of Respondents 1. In general, would you say that Lao PDR is headed in ... ? (N=357) The right direction 80.1% The wrong direction 2.2% Not sure 17.6% 2. Listed below are a number of development priorities in Lao PDR. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Lao PDR? (Choose no more than THREE) (Responses Combined; N=348) Education 54.3% Public sector governance/reform (i.e., government effectiveness, public financial 42.0% management, public expenditure, fiscal system reform) Agriculture and rural development 27.9% Poverty reduction 27.6% Anti corruption 16.7% Job creation/employment 14.4% Natural resource management (e.g., hydropower, mining) 11.8% Economic growth 10.9% Gender equity (closing the gap between women and men, and boys and girls) 8.6% Transport (e.g., roads, bridges, transportation) 8.3% Environmental sustainability 8.3% Global/regional integration 8.0% Private sector development 6.9% Health 6.3% Social protection (e.g., pensions, targeted social assistance) 6.0% Information and communications technology 5.7% Law and justice 4.0% Equality of opportunity (i.e., social inclusion) 3.2% Food security 2.9% Climate change (e.g., mitigation, adaptation) 2.6% Urban development 2.6% Trade and exports 2.6% Energy 2.6% Water and sanitation 2.3% Financial markets 1.7% Disaster risk management 0.9% Pollution 0.9% Disease 0.6% Crime and violence 0.0% 47 World Bank Group Country Opinion Survey 2018: Lao PDR A. General Issues Facing Lao PDR (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Lao PDR? (Choose no more than Percentage of Respondents THREE) (Responses Combined; N=357) Agriculture and rural development 48.2% Education 39.8% Job creation/employment 39.2% Economic growth 25.5% Public sector governance/reform (i.e., government effectiveness, public financial 24.1% management, public expenditure, fiscal system reform) Anti corruption 19.0% Transport (e.g., roads, bridges, transportation) 16.8% Equality of opportunity (i.e., social inclusion) 14.8% Food security 9.8% Private sector development 8.1% Trade and exports 5.6% Health 5.6% Law and justice 4.8% Information and communications technology 4.8% Water and sanitation 4.5% Natural resource management (e.g., hydropower and mining) 3.9% Gender equity (closing the gap between women and men, and boys and girls) 3.6% Social protection (e.g., pensions, targeted social assistance) 3.1% Financial markets 2.8% Urban development 2.8% Environmental sustainability 2.8% Global/regional integration 2.5% Disaster risk management 2.0% Energy 0.8% Pollution 0.8% Disease 0.3% Crime and violence 0.0% Climate change (e.g., mitigation, adaptation) 0.0% 48 World Bank Group Country Opinion Survey 2018: Lao PDR A. General Issues Facing Lao PDR (continued) 4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Lao PDR? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=355) Education and training that better ensure job opportunity 35.2% Greater access to health and nutrition for citizens 28.2% Consistent economic growth 26.8% Better opportunity for the poor who live in rural areas 26.5% A growing middle class 16.9% Greater access to micro-finance for the poor 15.2% Better entrepreneurial opportunities (i.e., to start small and medium sized 12.7% businesses) Greater voice and participation for citizens to help ensure greater accountability 11.0% Better quality public services 10.7% Better employment opportunities for young people 8.5% Better employment opportunities for women 2.5% More reliable social safety net 2.3% Better opportunity for the poor who live in urban areas 1.1% Other 0.8% 5. In your view, is climate change a very serious problem, somewhat serious, not too serious, or not a problem in your country? (Select only ONE Percentage of Respondents response) (N=358) A very serious problem 27.4% A somewhat serious problem 49.2% Not too serious problem 20.7% Not a problem 0.8% Don’t know 2.0% 6. In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an important development priority in Lao PDR? (Select only ONE Percentage of Respondents response) (N=358) A very important development priority 88.8% A moderately important development priority 8.4% A slightly important development priority 0.8% Not an important development priority 0.8% Don’t know 1.1% 7. Do you think the income gap between the urban and rural populations in Lao PDR is a very big problem, a moderately big problem, a small problem or not Percentage of Respondents a problem at all? (Select only ONE response) (N=356) A very big problem 34.0% A moderately big problem 56.2% A small problem 7.6% Not a problem at all 1.4% Don’t know 0.8% 49 World Bank Group Country Opinion Survey 2018: Lao PDR B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in Lao PDR? 356 0 5.82 2.41 (1-Not familiar at all, 10-Extremely familiar) Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s effectiveness 305 50 7.41 1.72 in Lao PDR. (1-Not effective at all, 10-Very effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Lao PDR solve its most complicated 303 53 7.31 1.63 development challenges? (1-To no degree at all, 10-To a very significant degree) 4. When thinking about how the World Bank Group can have the most impact on development results in Lao PDR, in which sectors do you believe the World Bank Group should focus most of its resources (financial and Percentage of Respondents knowledge services) in Lao PDR? (Choose no more than THREE) (Responses Combined; N=357) Education 45.7% Public sector governance/reform (i.e., government effectiveness, public financial 31.1% management, public expenditure, fiscal system reform) Agriculture and rural development 26.9% Job creation/employment 21.3% Poverty reduction 18.5% Economic growth 17.1% Transport (e.g., roads, bridges, transportation) 14.3% Anti corruption 10.6% Food security 9.2% Environmental sustainability 9.0% Private sector development 7.6% Gender equity (closing the gap between women and men, and boys and girls) 7.6% Health 7.6% Water and sanitation 7.3% Information and communications technology 7.3% Financial markets 6.7% Equality of opportunity (i.e., social inclusion) 6.4% Energy 6.2% Natural resource management (e.g., hydropower and mining) 6.2% Law and justice 5.6% Social protection (e.g., pensions, targeted social assistance) 4.8% Trade and exports 4.2% Urban development 3.9% Global/regional integration 3.4% Disaster risk management 2.2% Climate change (e.g., mitigation, adaptation) 1.7% Pollution 1.1% Disease 0.0% Crime and violence 0.0% 50 World Bank Group Country Opinion Survey 2018: Lao PDR B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=332) activity do you believe is of greatest VALUE and which activity Greatest 2nd Greatest is of second greatest value in Lao PDR? Value Value Combined Capacity development 22.0% 14.6% 36.6% Policy advice, studies, analyses 22.9% 13.7% 36.6% Technical assistance 11.4% 17.9% 29.4% Financial resources 18.4% 8.5% 26.9% Mobilizing third party financial resources 3.3% 12.8% 16.1% Implementation support 4.2% 10.9% 15.2% Bringing together different groups of stakeholders 11.4% 2.7% 14.2% Development partner coordination 3.0% 9.4% 12.4% Data and statistics 2.1% 5.2% 7.3% Promoting knowledge sharing (e.g., South-South knowledge 0.9% 3.0% 3.9% sharing) Other 0.3% 0.6% 0.9% 6. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Lao PDR? (Choose no more than TWO) (Responses Combined; N=356) Not willing to honestly criticize policies and reform efforts in the country 21.3% Don’t know 20.8% World Bank Group’s processes too complex 20.5% Not adequately sensitive to political/social realities in Lao PDR 15.4% Not enough public disclosure of its work 13.8% Too influenced by developed countries 13.8% World Bank Group’s processes too slow 8.1% Not collaborating enough with private sector 7.9% Inadequate World Bank Group’s staffing in Lao PDR 5.9% Not sufficiently focused on results 5.6% Its advice and strategies do not lend themselves to practical problem solving 5.3% Not collaborating enough with civil society (including NGOs, CSOs) 5.1% Not adequately collaborating with organizations such as bilaterals, multilaterals, 5.1% trust funds, UN agencies Not exploring alternative policy options 4.8% Not committed for the long term in the country 3.9% Staff too inaccessible 3.4% Arrogant in its approach 2.5% Not aligned with country priorities 2.5% The credibility of its knowledge/data 2.0% Other 0.8% 7. To what extent do you believe that the World Bank Group’s work and support Percentage of Respondents help the poorest in Lao PDR? (Select only ONE response) (N=354) To a fully sufficient degree 2.8% To a somewhat sufficient degree 30.5% To a somewhat insufficient degree 42.7% To a very insufficient degree 9.6% Don’t know 14.4% 51 World Bank Group Country Opinion Survey 2018: Lao PDR B. Overall Attitudes toward the World Bank Group (continued) 8. How EFFECTIVE do you believe the following World Bank Group’s Effectiveness instruments are in supporting the Lao PDR Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) N N/A Mean SD 1. Investment Project Financing (IPF) 142 207 7.17 1.43 2. Development Policy Financing (DPF) 162 180 7.16 1.33 3. Trust funds and grants 190 157 7.16 1.65 4. MIGA Guarantees 103 244 6.51 1.57 5. IFC Investment Services 137 208 6.85 1.55 6. IFC Advisory Services 146 199 6.99 1.67 9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more Percentage of Respondents in your country? (Choose no more than TWO) (Responses Combined; N=354) Academia/think tanks/research institutes 47.2% Local government 37.0% Development partner community 25.1% Private sector 18.4% Youth/university groups 17.2% Beneficiaries 11.6% Civil society organizations (e.g., NGOs, Non-profit associations) 9.9% Media 9.3% National assembly 8.2% Don't know 5.4% Other 0.8% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Lao PDR? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. Overall the World Bank Group currently plays a relevant role in 298 55 7.61 1.44 development in Lao PDR* 11. The World Bank Group’s work is aligned with what I consider the 289 63 7.49 1.47 development priorities for Lao PDR* 52 World Bank Group Country Opinion Survey 2018: Lao PDR B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Degree Lao PDR, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 12. Responsiveness to needs* 265 80 6.93 1.49 13. Flexibility (in terms of the institution’s products and services)* 225 122 6.76 1.45 14. Flexibility (in terms of changing country circumstances)* 226 120 6.71 1.50 15. Being inclusive* 266 79 6.80 1.51 16. Openness (sharing data and other information)* 265 77 7.21 1.78 17. Collaboration with the Government* 286 61 7.92 1.35 18. The speed in which it gets things accomplished on the ground* 257 85 7.03 1.56 19. Helping to bring discipline/effective supervision to implementation of 251 94 7.49 1.43 investment projects* 20. Collaboration with civil society* 229 118 6.93 1.59 21. Staff accessibility* 252 90 7.03 1.68 22. Collaboration with other donors and development partners* 250 96 7.45 1.43 23. Collaboration with the private sector* 194 152 6.64 1.55 24. Straightforwardness and honesty* 246 100 7.80 1.51 25. Treating clients and stakeholders in Lao PDR with respect* 246 101 7.74 1.24 26. Being a long-term partner* 275 72 8.41 1.24 27. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more Percentage of Respondents than TWO) (Responses Combined; N=351) There is not an adequate level of citizen/civil society participation 23.9% Reforms are not well thought out in light of country challenges 23.6% Lack of/inadequate levels of capacity in Government 18.5% The World Bank Group is not sensitive enough to political/social realities on the 16.8% ground Poor development partner coordination 16.8% Poor coordination within the Government 16.2% There is an inadequate level of private sector participation and support 16.2% The World Bank Group does not provide the government with consistent support 15.7% throughout the reform effort Corruption 15.4% Political pressures and obstacles 13.1% Other 2.6% Poor coordination within the World Bank Group 2.3% C. World Bank Group’s Effectiveness and Results 1. In Lao PDR, to what extent do the World Bank Group’s financial resources, advice, and knowledge influence policy related to … ? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 1. Gender (i.e., closing the gap between women and men, and boys and girls) 244 107 7.36 1.59 2. The impact of climate change 228 121 7.26 1.58 53 World Bank Group Country Opinion Survey 2018: Lao PDR C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the work Effectiveness it does in the following areas of development in Lao PDR? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Gender equity (closing the gap between women and men, and boys and 223 124 7.25 1.52 girls) 2. Private sector development 169 172 6.48 1.71 3. Education 253 90 7.45 1.36 4. Public sector governance/reform (i.e., government effectiveness, public 221 127 7.19 1.54 financial management, public expenditure, fiscal system reform) 5. Global/regional integration 208 136 7.30 1.53 6. Food security 209 132 7.12 1.43 7. Energy 218 127 7.38 1.44 8. Water and sanitation 233 114 7.39 1.53 9. Environmental sustainability 219 128 7.22 1.51 10. Job creation/employment 194 149 6.62 1.66 11. Health 212 131 7.24 1.58 12. Financial markets 175 172 7.00 1.58 13. Transport (e.g., roads, bridges, transportation) 205 141 6.91 1.71 14. Agriculture and rural development 228 117 7.27 1.60 15. Trade and exports 168 178 6.83 1.63 16. Natural resource management (e.g., hydropower, mining) 208 140 7.02 1.73 17. Climate change (e.g., mitigation, adaptation) 211 134 6.85 1.66 18. Poverty reduction 251 95 7.41 1.61 19. Anti corruption 168 177 6.38 2.03 20. Law and justice 168 178 6.55 1.87 21. Economic growth 211 137 7.36 1.39 22. Disaster risk management 194 152 6.85 1.67 23. Equality of opportunity (i.e., social inclusion) 176 170 6.78 1.64 24. Disease 169 174 6.87 1.52 Achieving Development Results* N DK Mean SD 3. To what extent does the World Bank Group’s work help to achieve development results in Lao PDR? (1-To no degree at all, 10-To a very significant 278 72 7.36 1.30 degree) To what extent do you agree with the following statements about the World Bank Group in Lao PDR? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 4. The World Bank Group’s financial instruments (i.e., investment lending, 261 86 7.31 1.56 Development Policy Loan, Trust Funds, etc.) meet the needs of Lao PDR* 5. The World Bank Group meets Lao PDR’s needs for knowledge services (e.g., 274 74 7.12 1.80 research, analysis, data, technical assistance)* Mobilizing Finance for Development N DK Mean SD 6. How effectively does the World Bank Group help Lao PDR to mobilize finance for development from private sector sources? (1-Not effectively at all, 179 169 6.98 1.72 10-Very effectively) 54 World Bank Group Country Opinion Survey 2018: Lao PDR C. World Bank Group’s Effectiveness and Results (continued) 7. As part of IDA18, the World Bank Group has expanded (or developed) a number of financial instruments to respond to challenges in IDA countries. These include the Crisis Response Window (CRW), Pandemic Emergency Finance Facility (PEF), Catastrophe Deferred Draw Down Option (CAT-DDO), and the Private Sector Window (PSW). In general, how familiar are you with these new or expanded financial instruments in Lao PDR? (Select only ONE Percentage of Respondents response) (N=347) Very familiar 1.7% Somewhat familiar 17.9% Somewhat unfamiliar 32.6% Very unfamiliar 13.3% Don’t know 34.6% How effectively does the World Bank Group support Lao PDR’s efforts … ? (1-Not effectively at all, 10-Very effectively) N DK Mean SD 8. To build stronger domestic resource mobilization systems in the 228 122 7.08 1.56 Government (e.g., tax collection) 9. To develop better and stronger data collection/analytics systems within the 229 119 7.28 1.31 Government 10. To strengthen the country’s crisis preparedness 201 146 6.90 1.60 D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=348) Weekly 6.9% Monthly 20.7% A few times a year 41.1% Rarely 17.2% Never 14.1% In Lao PDR, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 238 109 7.13 1.35 3. Include appropriate level of stakeholder involvement during preparation 242 105 7.06 1.37 4. Lead to informed government decisions 242 105 7.38 1.40 5. Influence policy reforms 238 107 7.23 1.52 6. Are accessible (well written and easy to understand) 259 88 7.44 1.30 7. Are source of relevant information on global good practices 264 82 7.76 1.31 8. Are adequately disseminated 250 96 6.56 1.62 9. Are translated enough into local language 222 123 6.29 1.87 10. Are adaptable to Lao PDR’s specific development challenges and country 252 96 7.02 1.55 circumstances* Overall Evaluations N DK Mean SD 11. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your 301 48 7.72 1.42 country?* (1-Not significant at all, 10-Very significant) 12. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* (1-Very low technical quality, 10-Very high 298 51 7.75 1.29 technical quality) 55 World Bank Group Country Opinion Survey 2018: Lao PDR E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 197 148 6.77 1.74 2. The World Bank Group effectively monitors and evaluates the projects and 267 80 7.61 1.41 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 232 115 7.33 1.45 4. The World Bank Group’s “Safeguard Policy” requirements are reasonable 213 134 7.60 1.37 5. The World Bank Group’s conditions on its lending are reasonable 219 128 7.53 1.46 6. The World Bank Group takes decisions quickly in Lao PDR* 216 125 6.84 1.71 7. Working with the World Bank Group increases Lao PDR's institutional 262 85 7.58 1.57 capacity 8. The World Bank Group provides effective implementation support (i.e. 266 82 7.59 1.41 supervision of projects) 9. Where country systems (e.g., procurement, financial management, etc.) are 234 114 7.35 1.39 adequate, the World Bank Group makes appropriate use of them* Private Public Partnerships N DK Mean SD 10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Lao PDR? (1-To no 235 115 7.23 1.48 degree at all, 10-To a very significant degree) NAM THEUN 2 To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 11. The World Bank Group should be involved in projects such as NT2, because its involvement helps to ensure that appropriate environmental and social 262 88 8.11 1.49 mitigation measures are in place. 12. The World Bank Group has provided, throughout, an appropriate level of 225 124 8.02 1.40 support to the NT2 project. 13. NT2 is having a positive impact on sustainable economic development in Lao 263 86 8.09 1.58 PDR. 14. The kind of support that the World Bank Group provided to the NT2 project 256 93 8.18 1.31 would be very beneficial to future large development projects in Lao PDR. 15. There is significant value added from World Bank Group involvement in large 254 95 8.02 1.44 infrastructure projects such as NT2. 56 World Bank Group Country Opinion Survey 2018: Lao PDR F. The Future Role of the World Bank Group in Lao PDR 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Lao PDR? (Choose no more than TWO) (Responses Combined; N=348) Collaborate more effectively with Government clients (e.g., national, state, local) 38.8% Be more adaptive to the country context 24.1% Increase the level of capacity development in the country 21.0% Offer more innovative knowledge services 14.9% Provide more adequate data/knowledge/statistics/figures on Lao PDR’s economy 14.4% Reduce the complexity of obtaining World Bank Group financing 13.5% Leverage the private sector more (i.e., mobilize private sector development) 10.6% Improve the quality of its experts as related to Lao PDR’s specific challenges 10.3% Offer more innovative financial products 9.5% Collaborate more effectively with organizations such as bilaterals, multilaterals, 9.2% trust funds, UN agencies Help to bring discipline/effective supervision to implementation of World Bank 8.9% Group projects Work more with civil society and beneficiary representatives 8.6% Work faster 4.9% Work more with private sector 4.0% Improve the competitiveness of its financing compared to markets (e.g., cost, 2.0% timeliness, other terms) Ensure greater selectivity in its work 1.4% Other 0.3% 2. When considering the combination of services that the World Bank Group offers in Lao PDR, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more Percentage of Respondents of in Lao PDR? (Select only ONE response) (N=343) The combination is appropriate for Lao PDR 35.6% Financial services 25.7% Knowledge products 18.4% Convening services 13.4% Don't know 6.7% None of the above 0.3% 57 World Bank Group Country Opinion Survey 2018: Lao PDR F. The Future Role of the World Bank Group in Lao PDR (continued) 3A. Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Lao PDR? (Choose no Percentage of Respondents more than THREE) (Responses Combined; N=331) Public financial management 50.8% Support domestic resource mobilization 32.9% Improving livelihoods 31.4% Capacity of state institutions 26.9% Jobs 22.7% Doing Business (e.g., business climate) 21.1% Access to basic services 18.4% Crisis preparedness 14.8% Food security 14.2% Social cohesion 12.4% Social safety nets 7.6% Conflict resolution mechanisms 6.9% Access to justice systems 6.6% Crisis response 3.6% Reducing gender based violence 3.6% 3B. Which THREE areas below would benefit most from other donors in Lao Percentage of Respondents PDR? (Choose no more than THREE) (Responses Combined; N=321) Improving livelihoods 47.0% Public financial management 27.7% Access to basic services 26.5% Jobs 26.2% Support domestic resource mobilization 19.6% Food security 19.6% Capacity of state institutions 18.7% Doing Business (e.g., business climate) 18.4% Access to justice systems 17.4% Social cohesion 10.3% Crisis preparedness 10.0% Social safety nets 9.0% Conflict resolution mechanisms 7.5% Reducing gender based violence 6.9% Crisis response 6.5% 58 World Bank Group Country Opinion Survey 2018: Lao PDR G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Lao PDR? (Choose no more than TWO) (Responses Combined; N=342) Local newspapers 46.2% Internet (e.g., websites) 43.0% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 41.5% Local television 22.2% Local radio 14.0% International television 7.9% Periodicals (e.g., magazines) 7.6% International newspapers 7.0% Other 3.5% International radio 0.9% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=340) World Bank Group’s publications and other written materials 39.1% World Bank Group’s seminars/workshops/conferences 38.5% World Bank Group’s website 36.8% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 28.5% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 24.7% e-Newsletters 17.1% Other 2.6% Mobile phones 1.8% 3. Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its Percentage of Respondents possession that is not on a list of exceptions? (N=337) Yes 36.5% No 63.5% Percentage of Respondents 4. Do you have reliable access to the Internet? (N=342) Yes 70.5% No 29.5% Percentage of Respondents 5. Do you use/have you used the World Bank Group website? (N=341) Yes 56.0% No 44.0% 6. Do you currently consult the World Bank Group social media sites (e.g., Percentage of Respondents blogs, Facebook, Twitter, YouTube, and Flickr)? (N=339) Yes 39.2% No 60.8% 7. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=316) High speed/WiFi 45.9% Mobile (3G/4G) 54.1% 59 World Bank Group Country Opinion Survey 2018: Lao PDR G. Communication and Information Sharing (continued) 8. How frequently do you consult the World Bank Group’s website and/or social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) for Percentage of Respondents information/knowledge that you can use in your work? (N=346) Weekly 11.0% Monthly 19.9% A few times a year 32.9% Rarely 16.2% Never 19.9% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 9. I find the World Bank Group’s websites easy to navigate 185 13 7.38 1.31 10. I find the information on the World Bank Group’s websites useful 189 8 8.14 1.11 11. The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) are valuable sources of information about the 213 135 7.75 1.44 institution H. Background Information 1. Which of the following best describes your current position? (Select only Percentage of Respondents ONE response) (N=357) Employee of a Ministry, Ministerial Department or Implementation Agency 48.2% Academia/Research Institute/Think Tank 8.7% Bilateral/Multilateral Agency 6.4% Media (press, radio, TV, web, etc.) 6.4% Civil society organizations (e.g., NGOs, Non-profit associations) 5.9% Prime Minister's Office 4.5% Private Sector Organization 3.9% Project Management Unit (PMU) overseeing implementation of project/ Consultant/Contractor working on World Bank Group supported 3.4% project/program Other 3.1% Presidential Office 2.8% National Assembly 2.0% Mass organizations (Lao Trade Union, Lao Youth Union, Lao Women’s Union, and 1.7% Lao Front) Youth Group 1.4% Financial Sector/Private Bank 0.8% Independent Government Institution (i.e., Regulatory Agency, Central Bank) 0.6% Local Government Office or Staff 0.3% 60 World Bank Group Country Opinion Survey 2018: Lao PDR H. Background Information (continued) 2. Please identify the primary specialization of your work. (Select only ONE Percentage of Respondents response) (N=357) Education 23.2% Macroeconomics and fiscal management 10.4% Governance 9.5% Transport and ICT 7.8% Environment and natural resources 7.0% Other 5.9% Health, nutrition, and population 4.8% Generalist (specialized in multiple sectors) 4.5% Urban, rural, and social development 3.1% Poverty 3.1% Agriculture 3.1% Social protection and labor 2.8% Energy and extractives 2.5% Gender 2.5% Trade and competitiveness 2.2% Water 1.4% Finance and markets 1.4% Jobs 1.4% Climate Change 1.4% Fragility, conflict and violence 1.1% Public-private partnerships 0.8% 3. Currently, do you professionally collaborate/work with the World Bank Percentage of Respondents Group (IDA, IFC, or MIGA) in your country? (N=358) Yes 41.6% No 58.4% 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Lao PDR? (Select only ONE response) (N=316) The World Bank (IDA) 51.9% The International Finance Corporation (IFC) 19.3% The Multilateral Investment Guarantee Agency (MIGA) 6.3% Other 22.5% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=347) Yes 34.6% No 65.4% 6. If yes, what was your view of how the two institutions work together in Lao Percentage of Respondents PDR? (Select only ONE response) (N=118) The two institutions work well together 39.0% The way the two institutions work together needs improvement 46.6% The two institutions do not work well together 1.7% Don't know 12.7% 61 World Bank Group Country Opinion Survey 2018: Lao PDR H. Background Information (continued) 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Lao PDR? (Choose no more than TWO) (Responses Combined; N=353) Engage in World Bank Group related/sponsored events/activities 41.4% Collaborate as part of my professional duties 38.2% Use World Bank Group reports/data 26.6% Use World Bank Group website for information, data, research, etc. 22.9% Observer (i.e., follow in media, discuss in informal conversations, etc.) 19.0% Percentage of Respondents 8. What’s your gender? (N=357) Female 30.0% Male 70.0% Percentage of Respondents 9. What’s your age? (N=360) 25 and under 2.2% 26-35 9.4% 36-45 23.1% 46-55 32.2% 56 and above 33.1% 62 World Bank Group Country Opinion Survey 2018: Lao PDR Appendix B: Responses to All Questions by Stakeholder Groups19  Presidential Office/Prime Minister N=26  Employee of a Ministry/PMU/Consultant on a WBG-supported Project N=184  Bilateral/Multilateral Agency N=23  Private Sector/Financial Sector/Private Bank N=17  CSO N=32  Media N=23  Academia/Research Institute/Think Tank N=31  Other N=21 A. General Issues facing Lao PDR In general, would you say that Lao PDR is headed in ... ?* Employee of a Bilateral/ Private Sector/ Academia/ Presidential Office/ Ministry/PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Prime Minister Consultant Agency Private Bank CSO Media Think Tank Other The right direction 69.2% 89.0% 69.6% 64.7% 56.3% 91.3% 80.6% 61.9% The wrong direction 0.0% 0.0% 13.0% 5.9% 12.5% 0.0% 0.0% 0.0% Not sure 30.8% 11.0% 17.4% 29.4% 31.3% 8.7% 19.4% 38.1% *Significantly different between stakeholder groups 19 Only 357 respondents provided information about their current positions. Therefore, only these respondents were included in the across-stakeholder analysis presented in this appendix. 63 World Bank Group Country Opinion Survey 2018: Lao PDR A. General Issues facing Lao PDR (continued) Listed below are a number of development priorities in Lao PDR. Please identify which of the following you consider the most important development priorities in Lao PDR? (Choose no more than THREE) Employee of a Bilateral/ Private Sector/ Academia/ Percentage of Respondents Presidential Office/ Ministry/PMU/ Multilateral Financial Sector/ Research Institute/ (Responses combined) Prime Minister Consultant Agency Private Bank CSO Media Think Tank Other Social protection 3.8% 8.0% 8.7% 0.0% 10.3% 4.3% 0.0% 0.0% Gender equity* 7.7% 7.4% 0.0% 0.0% 37.9% 8.7% 3.2% 4.8% Private sector development* 3.8% 5.1% 8.7% 41.2% 3.4% 13.0% 0.0% 4.8% Education 53.8% 52.8% 60.9% 41.2% 55.2% 60.9% 71.0% 42.9% Public sector governance/reform* 30.8% 41.5% 47.8% 35.3% 17.2% 60.9% 48.4% 57.1% Global/regional integration 11.5% 11.4% 0.0% 0.0% 0.0% 13.0% 3.2% 4.8% Food security 0.0% 4.0% 0.0% 0.0% 3.4% 4.3% 3.2% 0.0% Urban development 7.7% 2.3% 8.7% 5.9% 0.0% 0.0% 0.0% 0.0% Energy 0.0% 3.4% 0.0% 5.9% 3.4% 4.3% 0.0% 0.0% Water and sanitation 0.0% 2.8% 0.0% 0.0% 6.9% 4.3% 0.0% 0.0% Pollution 0.0% 0.6% 0.0% 0.0% 0.0% 0.0% 6.5% 0.0% Job creation/employment 7.7% 16.5% 17.4% 23.5% 3.4% 0.0% 19.4% 19.0% Health* 15.4% 3.4% 30.4% 0.0% 17.2% 0.0% 0.0% 0.0% Financial markets* 0.0% 0.0% 0.0% 11.8% 0.0% 0.0% 6.5% 9.5% Transport* 19.2% 8.0% 0.0% 5.9% 0.0% 30.4% 0.0% 4.8% Agriculture and rural development* 69.2% 23.9% 8.7% 35.3% 24.1% 17.4% 22.6% 52.4% Trade and exports 0.0% 3.4% 4.3% 0.0% 0.0% 0.0% 6.5% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management* 0.0% 16.5% 4.3% 0.0% 13.8% 8.7% 0.0% 19.0% Climate change 0.0% 4.5% 0.0% 0.0% 3.4% 0.0% 0.0% 0.0% Poverty reduction 34.6% 30.7% 17.4% 5.9% 20.7% 30.4% 32.3% 19.0% Anti corruption 11.5% 14.8% 17.4% 23.5% 27.6% 17.4% 12.9% 23.8% Law and justice 0.0% 4.0% 0.0% 0.0% 10.3% 4.3% 6.5% 4.8% Economic growth 7.7% 9.1% 13.0% 35.3% 6.9% 13.0% 12.9% 9.5% Disaster risk management 0.0% 1.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity* 0.0% 2.8% 0.0% 0.0% 13.8% 0.0% 0.0% 4.8% Disease 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.5% 0.0% Information and communications technology* 0.0% 5.7% 0.0% 11.8% 0.0% 0.0% 12.9% 19.0% Environmental sustainability 7.7% 8.0% 21.7% 11.8% 3.4% 4.3% 12.9% 0.0% *Significantly different between stakeholder groups 64 World Bank Group Country Opinion Survey 2018: Lao PDR A. General Issues facing Lao PDR (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Lao PDR? (Choose no more than THREE) Employee of a Bilateral/ Private Sector/ Academia/ Percentage of Respondents Presidential Office/ Ministry/PMU/ Multilateral Financial Sector/ Research Institute/ (Responses combined) Prime Minister Consultant Agency Private Bank CSO Media Think Tank Other Economic growth* 23.1% 27.2% 17.4% 50.0% 9.7% 39.1% 12.9% 33.3% Disaster risk management 0.0% 3.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 17.9% 13.0% 6.3% 19.4% 8.7% 16.1% 9.5% Disease 0.0% 0.0% 0.0% 0.0% 3.2% 0.0% 0.0% 0.0% Information and communications technology 3.8% 6.0% 0.0% 6.3% 3.2% 0.0% 3.2% 9.5% Social protection 11.5% 2.2% 8.7% 0.0% 3.2% 4.3% 0.0% 0.0% Agriculture and rural development 46.2% 47.3% 26.1% 43.8% 51.6% 52.2% 67.7% 47.6% Trade and exports 7.7% 4.3% 0.0% 12.5% 6.5% 4.3% 16.1% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Transport 26.9% 16.3% 13.0% 6.3% 19.4% 26.1% 6.5% 19.0% Energy 0.0% 1.1% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% Anti corruption 23.1% 15.2% 21.7% 25.0% 22.6% 21.7% 19.4% 33.3% Law and justice 7.7% 6.0% 4.3% 0.0% 3.2% 4.3% 0.0% 4.8% Water and sanitation 0.0% 6.0% 0.0% 0.0% 6.5% 4.3% 6.5% 0.0% Pollution 0.0% 0.5% 0.0% 0.0% 0.0% 0.0% 6.5% 0.0% Job creation/employment 38.5% 37.5% 47.8% 25.0% 45.2% 43.5% 48.4% 28.6% Health 7.7% 6.5% 13.0% 0.0% 9.7% 0.0% 0.0% 0.0% Financial markets* 0.0% 2.7% 8.7% 18.8% 0.0% 0.0% 0.0% 0.0% Public sector governance/reform 15.4% 23.4% 21.7% 31.3% 16.1% 30.4% 16.1% 52.4% Gender equity* 0.0% 1.6% 4.3% 0.0% 22.6% 8.7% 0.0% 0.0% Private sector development* 7.7% 7.6% 17.4% 37.5% 0.0% 4.3% 3.2% 4.8% Education 26.9% 39.1% 60.9% 25.0% 35.5% 43.5% 54.8% 33.3% Global/regional integration 7.7% 3.3% 0.0% 0.0% 0.0% 0.0% 3.2% 0.0% Food security 19.2% 13.0% 0.0% 0.0% 6.5% 0.0% 3.2% 9.5% Urban development 7.7% 3.3% 4.3% 0.0% 0.0% 4.3% 0.0% 0.0% Natural resource management 0.0% 2.2% 8.7% 6.3% 6.5% 0.0% 9.7% 9.5% Environmental sustainability 3.8% 2.2% 4.3% 0.0% 9.7% 0.0% 0.0% 4.8% *Significantly different between stakeholder groups 65 World Bank Group Country Opinion Survey 2018: Lao PDR A. General Issues facing Lao PDR (continued) The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growt h and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Lao PDR? (Choose no more than TWO) Employee of a Bilateral/ Private Sector/ Academia/ Percentage of Respondents Presidential Office/ Ministry/PMU/ Multilateral Financial Sector/ Research Institute/ (Responses combined) Prime Minister Consultant Agency Private Bank CSO Media Think Tank Other Greater access to health and nutrition for citizens* 15.4% 32.2% 8.7% 6.3% 28.1% 47.8% 32.3% 19.0% Better entrepreneurial opportunities 0.0% 15.0% 17.4% 12.5% 12.5% 21.7% 6.5% 0.0% A growing middle class 15.4% 18.9% 4.3% 6.3% 15.6% 17.4% 25.8% 14.3% Better opportunity for the poor who live in rural areas 26.9% 27.2% 43.5% 18.8% 28.1% 17.4% 19.4% 28.6% Better opportunity for the poor who live in urban areas* 7.7% 0.6% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% Consistent economic growth* 42.3% 27.8% 4.3% 6.3% 18.8% 17.4% 32.3% 57.1% More reliable social safety net* 0.0% 1.1% 13.0% 0.0% 6.3% 0.0% 0.0% 4.8% Greater access to micro-finance for the poor 11.5% 12.2% 17.4% 31.3% 25.0% 13.0% 22.6% 4.8% Greater voice and participation for citizens to help ensure 11.5% 10.6% 26.1% 25.0% 12.5% 8.7% 0.0% 0.0% greater accountability* Education and training that better ensure job opportunity 46.2% 35.0% 26.1% 50.0% 31.3% 30.4% 35.5% 38.1% Better quality public services 11.5% 8.9% 21.7% 12.5% 12.5% 0.0% 12.9% 19.0% Better employment opportunities for young people 7.7% 8.9% 4.3% 12.5% 6.3% 21.7% 0.0% 9.5% Better employment opportunities for women 0.0% 1.7% 0.0% 6.3% 3.1% 0.0% 6.5% 4.8% Other* 0.0% 0.0% 4.3% 6.3% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups In your view, is climate change a very serious problem, somewhat serious, not too serious, or not a problem in your country?* (Select only ONE response) Employee of a Bilateral/ Private Sector/ Academia/ Presidential Office/ Ministry/PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Prime Minister Consultant Agency Private Bank CSO Media Think Tank Other A very serious problem 38.5% 27.2% 30.4% 31.3% 18.8% 21.7% 19.4% 42.9% A somewhat serious problem 34.6% 51.1% 56.5% 37.5% 50.0% 52.2% 51.6% 42.9% Not too serious problem 23.1% 19.6% 13.0% 31.3% 28.1% 17.4% 29.0% 4.8% Not a problem 3.8% 0.0% 0.0% 0.0% 0.0% 8.7% 0.0% 0.0% Don't know 0.0% 2.2% 0.0% 0.0% 3.1% 0.0% 0.0% 9.5% *Significantly different between stakeholder groups In your view, is early childhood development a very important, moderately important, slightly important, or not an important development priority in Lao PDR?* (Select only ONE response) Employee of a Bilateral/ Private Sector/ Academia/ Presidential Office/ Ministry/PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Prime Minister Consultant Agency Private Bank CSO Media Think Tank Other A very important development priority 88.5% 96.7% 60.9% 75.0% 93.8% 73.9% 77.4% 85.7% A moderately important development priority 7.7% 2.2% 39.1% 18.8% 6.3% 17.4% 9.7% 14.3% A slightly important development priority 0.0% 0.0% 0.0% 6.3% 0.0% 8.7% 0.0% 0.0% Not an important development priority 3.8% 0.0% 0.0% 0.0% 0.0% 0.0% 6.5% 0.0% Don't know 0.0% 1.1% 0.0% 0.0% 0.0% 0.0% 6.5% 0.0% *Significantly different between stakeholder groups 66 World Bank Group Country Opinion Survey 2018: Lao PDR A. General Issues facing Lao PDR (continued) Do you think the income gap between the urban and rural populations in Lao PDR is a very big problem, a moderately big problem, a small problem or not a problem at all?* (Select only ONE response) Employee of a Bilateral/ Private Sector/ Academia/ Presidential Office/ Ministry/PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Prime Minister Consultant Agency Private Bank CSO Media Think Tank Other A very big problem 34.6% 34.2% 17.4% 18.8% 37.5% 33.3% 45.2% 42.9% A moderately big problem 46.2% 58.2% 69.6% 75.0% 46.9% 57.1% 38.7% 57.1% A small problem 11.5% 6.5% 8.7% 6.3% 6.3% 9.5% 16.1% 0.0% Not a problem at all 7.7% 0.0% 0.0% 0.0% 9.4% 0.0% 0.0% 0.0% Don't know 0.0% 1.1% 4.3% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups B. Overall Attitudes toward the World Bank Group Employee of a Bilateral/ Private Sector/ Academia/ Presidential Office/ Ministry/PMU/ Multilateral Financial Sector/ Research Institute/ Prime Minister Consultant Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the 26 5.42 2.72 183 5.86 2.44 23 6.48 2.25 16 6.00 2.00 32 5.28 2.56 22 6.18 2.36 31 5.42 2.32 21 5.95 2.22 World Bank Group in Lao PDR? (1-Not familiar at all, 10-Extremely familiar) Employee of a Bilateral/ Private Sector/ Academia/ Presidential Office/ Ministry/PMU/ Multilateral Financial Sector/ Research Institute/ Prime Minister Consultant Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s effectiveness in 16 7.94 1.61 157 7.66 1.53 20 6.70 1.72 15 6.73 1.79 30 6.70 2.18 21 7.76 2.10 29 7.10 1.88 15 7.27 1.10 Lao PDR.* (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups Employee of a Bilateral/ Private Sector/ Academia/ Presidential Office/ Ministry/PMU/ Multilateral Financial Sector/ Research Institute/ Prime Minister Consultant Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to 18 7.89 1.88 158 7.34 1.58 17 7.06 1.75 13 6.46 2.11 29 7.24 1.79 20 7.65 1.27 29 7.00 1.79 17 7.53 0.87 help Lao PDR solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 67 World Bank Group Country Opinion Survey 2018: Lao PDR B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Lao PDR, in which sectors do you believe the World Bank Group should focus most of its resources in Lao PDR? (Choose no more than THREE) Employee of a Bilateral/ Private Sector/ Academia/ Percentage of Respondents Presidential Office/ Ministry/PMU/ Multilateral Financial Sector/ Research Institute/ (Responses combined) Prime Minister Consultant Agency Private Bank CSO Media Think Tank Other Energy 3.8% 7.7% 0.0% 6.3% 3.1% 9.1% 6.5% 4.8% Water and sanitation 0.0% 8.7% 8.7% 0.0% 9.4% 0.0% 12.9% 0.0% Pollution 3.8% 1.1% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% Job creation/employment 19.2% 21.3% 4.3% 12.5% 28.1% 36.4% 16.1% 33.3% Health 11.5% 7.7% 17.4% 0.0% 6.3% 4.5% 9.7% 0.0% Financial markets 0.0% 6.0% 0.0% 18.8% 12.5% 9.1% 6.5% 9.5% Social protection* 19.2% 3.8% 8.7% 0.0% 6.3% 4.5% 0.0% 0.0% Gender equity* 11.5% 2.2% 4.3% 0.0% 34.4% 13.6% 12.9% 0.0% Private sector development* 3.8% 7.1% 17.4% 25.0% 6.3% 13.6% 0.0% 0.0% Education* 53.8% 46.4% 26.1% 31.3% 37.5% 50.0% 77.4% 28.6% Public sector governance/reform* 46.2% 23.5% 60.9% 37.5% 28.1% 36.4% 25.8% 52.4% Global/regional integration* 19.2% 3.3% 0.0% 0.0% 3.1% 0.0% 0.0% 0.0% Food security 15.4% 12.6% 0.0% 0.0% 3.1% 0.0% 12.9% 4.8% Urban development 7.7% 4.9% 0.0% 0.0% 3.1% 4.5% 0.0% 0.0% Law and justice 7.7% 8.2% 0.0% 0.0% 6.3% 4.5% 0.0% 0.0% Economic growth* 7.7% 14.2% 17.4% 31.3% 12.5% 4.5% 25.8% 52.4% Disaster risk management 0.0% 3.3% 8.7% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 6.0% 13.0% 0.0% 6.3% 18.2% 6.5% 4.8% Disease 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 7.7% 8.7% 0.0% 12.5% 9.4% 4.5% 0.0% 9.5% Transport 19.2% 15.3% 17.4% 12.5% 15.6% 22.7% 0.0% 9.5% Agriculture and rural development 11.5% 32.2% 13.0% 31.3% 18.8% 18.2% 35.5% 23.8% Trade and exports 0.0% 4.4% 0.0% 0.0% 9.4% 0.0% 12.9% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 0.0% 6.0% 4.3% 0.0% 6.3% 9.1% 6.5% 14.3% Climate change 0.0% 1.1% 4.3% 6.3% 0.0% 4.5% 3.2% 0.0% Poverty reduction 11.5% 19.7% 30.4% 6.3% 12.5% 13.6% 12.9% 28.6% Anti corruption* 0.0% 9.3% 21.7% 37.5% 6.3% 9.1% 9.7% 14.3% Environmental sustainability 7.7% 11.5% 4.3% 12.5% 9.4% 0.0% 6.5% 0.0% *Significantly different between stakeholder groups 68 World Bank Group Country Opinion Survey 2018: Lao PDR B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Lao PDR? Employee of a Bilateral/ Private Sector/ Academia/ Greatest Value Presidential Office/ Ministry/PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Prime Minister Consultant Agency Private Bank CSO Media Think Tank Other Bringing together different groups of stakeholders 9.1% 12.7% 4.8% 28.6% 17.2% 5.3% 9.7% 0.0% Capacity development 4.5% 22.5% 14.3% 7.1% 20.7% 42.1% 29.0% 23.8% Technical assistance* 27.3% 8.7% 0.0% 21.4% 6.9% 5.3% 19.4% 23.8% Policy advice, studies, analyses* 27.3% 24.3% 19.0% 0.0% 10.3% 15.8% 41.9% 23.8% Financial resources* 27.3% 16.8% 57.1% 28.6% 20.7% 10.5% 0.0% 4.8% Data and statistics 0.0% 2.9% 4.8% 0.0% 3.4% 0.0% 0.0% 0.0% Promoting knowledge sharing* 0.0% 0.0% 0.0% 0.0% 10.3% 0.0% 0.0% 0.0% Implementation support* 0.0% 4.6% 0.0% 0.0% 0.0% 15.8% 0.0% 14.3% Mobilizing third party financial resources 4.5% 2.9% 0.0% 7.1% 6.9% 0.0% 0.0% 9.5% Development partner coordination 0.0% 4.6% 0.0% 7.1% 0.0% 5.3% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 3.4% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Employee of a Bilateral/ Private Sector/ Academia/ 2nd Greatest Value Presidential Office/ Ministry/PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Prime Minister Consultant Agency Private Bank CSO Media Think Tank Other Bringing together different groups of stakeholders 0.0% 1.2% 9.5% 7.1% 3.4% 5.3% 6.5% 0.0% Capacity development 9.5% 13.5% 14.3% 0.0% 24.1% 5.3% 19.4% 23.8% Technical assistance* 0.0% 24.0% 0.0% 14.3% 13.8% 15.8% 12.9% 19.0% Policy advice, studies, analyses* 23.8% 11.7% 38.1% 14.3% 13.8% 5.3% 12.9% 4.8% Financial resources 9.5% 9.4% 9.5% 21.4% 0.0% 15.8% 3.2% 4.8% Data and statistics* 0.0% 3.5% 0.0% 0.0% 17.2% 5.3% 16.1% 0.0% Promoting knowledge sharing 0.0% 4.1% 9.5% 0.0% 3.4% 0.0% 0.0% 0.0% Implementation support* 4.8% 9.4% 9.5% 7.1% 10.3% 36.8% 12.9% 9.5% Mobilizing third party financial resources 19.0% 13.5% 0.0% 14.3% 3.4% 5.3% 16.1% 28.6% Development partner coordination 19.0% 9.9% 9.5% 21.4% 6.9% 5.3% 0.0% 9.5% Other 0.0% 0.0% 0.0% 0.0% 3.4% 0.0% 0.0% 4.8% *Significantly different between stakeholder groups 69 World Bank Group Country Opinion Survey 2018: Lao PDR B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Lao PDR? (Choose no more than TWO) Employee of a Bilateral/ Private Sector/ Academia/ Percentage of Respondents Presidential Office/ Ministry/PMU/ Multilateral Financial Sector/ Research Institute/ (Responses combined) Prime Minister Consultant Agency Private Bank CSO Media Think Tank Other Not willing to honestly criticize policies and reform efforts in 19.2% 16.9% 17.4% 43.8% 18.8% 50.0% 19.4% 28.6% the country* Staff too inaccessible 11.5% 2.2% 0.0% 6.3% 6.3% 9.1% 0.0% 0.0% Not collaborating enough with private sector* 7.7% 7.7% 0.0% 43.8% 3.1% 9.1% 6.5% 0.0% Not adequately collaborating with organizations such as 3.8% 3.8% 13.0% 0.0% 6.3% 4.5% 6.5% 9.5% bilaterals, multilaterals, trust funds, UN agencies Not aligned with country priorities 0.0% 4.4% 0.0% 0.0% 0.0% 0.0% 3.2% 0.0% Not adequately sensitive to political/social realities in Lao 0.0% 20.8% 0.0% 18.8% 3.1% 13.6% 9.7% 33.3% PDR* Too influenced by developed countries* 3.8% 13.7% 26.1% 0.0% 28.1% 18.2% 6.5% 4.8% World Bank Group’s processes too slow 11.5% 8.7% 4.3% 6.3% 6.3% 0.0% 12.9% 9.5% World Bank Group’s processes too complex* 23.1% 21.9% 4.3% 18.8% 15.6% 0.0% 41.9% 14.3% Not exploring alternative policy options 0.0% 4.4% 4.3% 0.0% 9.4% 4.5% 6.5% 9.5% Not sufficiently focused on results* 0.0% 6.0% 21.7% 0.0% 0.0% 9.1% 6.5% 0.0% Not committed for the long term in the country 3.8% 5.5% 4.3% 0.0% 0.0% 9.1% 0.0% 0.0% Its advice and strategies do not lend themselves to practical 0.0% 6.0% 0.0% 18.8% 6.3% 0.0% 9.7% 0.0% problem solving Not collaborating enough with civil society* 0.0% 2.2% 17.4% 0.0% 25.0% 0.0% 6.5% 0.0% Not enough public disclosure of its work 23.1% 13.7% 0.0% 0.0% 12.5% 22.7% 22.6% 4.8% Arrogant in its approach 11.5% 2.7% 0.0% 0.0% 3.1% 0.0% 0.0% 0.0% Inadequate World Bank Group’s staffing in Lao PDR* 0.0% 5.5% 0.0% 0.0% 3.1% 9.1% 6.5% 28.6% The credibility of its knowledge/data 7.7% 1.6% 0.0% 0.0% 0.0% 0.0% 6.5% 0.0% Other* 0.0% 0.0% 4.3% 0.0% 6.3% 0.0% 0.0% 0.0% Don’t know 38.5% 19.7% 30.4% 12.5% 15.6% 13.6% 16.1% 28.6% *Significantly different between stakeholder groups To what extent do you believe that the World Bank Group’s work and support help the poorest in Lao PDR?* (Select only ONE response) Employee of a Bilateral/ Private Sector/ Academia/ Presidential Office/ Ministry/PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Prime Minister Consultant Agency Private Bank CSO Media Think Tank Other To a fully sufficient degree 7.7% 2.2% 8.7% 0.0% 6.5% 0.0% 0.0% 0.0% To a somewhat sufficient degree 7.7% 33.7% 52.2% 28.6% 29.0% 27.3% 19.4% 28.6% To a somewhat insufficient degree 30.8% 46.2% 17.4% 35.7% 32.3% 63.6% 51.6% 38.1% To a very insufficient degree 34.6% 6.5% 8.7% 7.1% 3.2% 0.0% 16.1% 19.0% Don't know 19.2% 11.4% 13.0% 28.6% 29.0% 9.1% 12.9% 14.3% *Significantly different between stakeholder groups 70 World Bank Group Country Opinion Survey 2018: Lao PDR B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Lao PDR Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) Employee of a Bilateral/ Private Sector/ Academia/ Presidential Office/ Ministry/PMU/ Multilateral Financial Sector/ Research Institute/ Prime Minister Consultant Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Investment Project Financing 6 8.33 0.52 80 7.14 1.40 5 7.40 1.67 4 6.25 2.22 14 6.93 1.73 14 7.21 1.42 9 6.33 1.12 9 8.00 0.87 Development Policy Financing* 8 8.25 0.89 88 7.34 1.18 10 6.10 1.91 5 6.40 1.14 14 5.93 1.44 15 7.13 1.25 13 7.31 0.85 8 7.75 1.16 Trust funds and grants* 9 8.11 0.93 103 7.31 1.65 12 7.08 0.79 5 6.20 1.48 18 6.39 1.79 14 7.07 1.44 16 6.38 2.33 12 7.83 0.94 MIGA Guarantees 8 7.75 0.89 55 6.33 1.79 3 6.00 0.00 1 5.00 - 13 6.54 1.61 10 6.50 1.51 8 6.75 0.46 4 7.00 0.82 IFC Investment Services 9 7.89 0.78 63 6.75 1.72 6 6.83 1.33 7 7.14 1.07 16 6.00 1.71 16 7.06 1.29 10 7.10 1.66 9 7.22 0.67 IFC Advisory Services 10 7.90 1.29 71 6.92 1.67 6 7.17 1.33 7 7.00 1.53 15 6.33 1.99 16 6.81 1.56 11 6.82 1.99 9 8.11 1.17 *Significantly different between stakeholder groups In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Employee of a Bilateral/ Private Sector/ Academia/ Percentage of Respondents Presidential Office/ Ministry/PMU/ Multilateral Financial Sector/ Research Institute/ (Responses combined) Prime Minister Consultant Agency Private Bank CSO Media Think Tank Other Beneficiaries 7.7% 12.5% 21.7% 0.0% 15.6% 4.5% 12.9% 4.8% Youth/university groups* 15.4% 14.7% 8.7% 0.0% 15.6% 13.6% 51.6% 19.0% Private sector* 15.4% 15.2% 17.4% 69.2% 3.1% 40.9% 9.7% 33.3% Local government 42.3% 38.6% 26.1% 30.8% 34.4% 27.3% 32.3% 47.6% Development partner community* 19.2% 28.8% 39.1% 15.4% 40.6% 4.5% 6.5% 19.0% Civil society organizations* 3.8% 7.6% 13.0% 7.7% 40.6% 4.5% 6.5% 0.0% Academia/think tanks/research institutes* 46.2% 57.6% 4.3% 23.1% 28.1% 31.8% 77.4% 14.3% National assembly* 0.0% 6.5% 4.3% 23.1% 9.4% 9.1% 0.0% 38.1% Media* 3.8% 6.5% 8.7% 15.4% 0.0% 63.6% 3.2% 4.8% Other* 0.0% 0.0% 8.7% 0.0% 3.1% 0.0% 0.0% 0.0% Don't know* 23.1% 4.9% 8.7% 0.0% 0.0% 0.0% 0.0% 9.5% Beneficiaries 7.7% 12.5% 21.7% 0.0% 15.6% 4.5% 12.9% 4.8% *Significantly different between stakeholder groups 71 World Bank Group Country Opinion Survey 2018: Lao PDR B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Lao PDR? (1-Strongly disagree, 10-Strongly agree) Employee of a Bilateral/ Private Sector/ Academia/ Presidential Office/ Ministry/PMU/ Multilateral Financial Sector/ Research Institute/ Prime Minister Consultant Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in development in 15 8.40 1.30 163 7.64 1.40 20 7.70 1.72 12 7.75 0.97 25 6.88 1.67 21 7.29 1.49 25 7.60 1.50 15 7.80 1.15 Lao PDR The World Bank Group’s work is aligned with what I consider the development 17 8.00 1.06 152 7.53 1.44 22 7.77 1.51 12 7.25 1.91 25 7.24 1.76 21 7.05 1.40 24 7.46 1.61 14 7.29 0.99 priorities for Lao PDR To what extent is the World Bank Group an effective development partner in Lao PDR, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Employee of a Bilateral/ Private Sector/ Academia/ Presidential Office/ Ministry/PMU/ Multilateral Financial Sector/ Research Institute/ Prime Minister Consultant Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs 17 7.41 1.06 142 7.08 1.36 19 6.58 1.64 8 6.25 1.75 22 7.00 2.00 15 6.67 1.59 27 6.59 1.72 13 6.69 1.32 Flexibility (in terms of the institution’s 13 7.46 1.20 119 6.92 1.25 16 5.50 1.71 9 5.56 2.07 15 6.53 1.81 15 7.13 1.64 24 6.79 1.25 12 7.00 0.95 products and services)* Flexibility (in terms of changing country 11 7.73 0.47 124 6.75 1.42 16 5.56 1.82 9 5.67 2.06 15 6.73 1.87 13 7.08 1.50 24 6.67 1.34 12 7.33 0.65 circumstances)* Being inclusive* 15 7.13 1.64 139 7.07 1.29 21 6.76 1.51 9 6.22 0.97 19 6.26 1.91 18 6.83 1.50 27 5.93 1.94 16 6.88 1.26 Openness (sharing data and other 16 6.81 2.04 135 7.21 1.65 21 7.43 2.16 11 7.09 1.45 20 7.15 1.95 20 7.30 1.72 25 6.84 2.27 15 7.87 1.36 information) Collaboration with the Government 15 8.33 0.62 154 7.94 1.32 19 7.68 1.25 9 7.56 0.88 24 7.88 1.62 20 8.05 1.57 25 7.88 1.86 18 7.89 0.83 The speed in which it gets things 14 7.57 1.22 136 7.26 1.32 14 5.93 1.73 11 6.45 2.38 20 6.15 2.13 19 7.26 1.48 25 6.96 1.79 17 6.88 1.17 accomplished on the ground* Helping to bring discipline/effective supervision to implementation of 14 7.86 1.17 144 7.62 1.28 7 6.00 2.58 9 6.89 2.42 18 7.06 1.83 19 7.53 1.54 23 7.65 1.27 16 7.31 0.79 investment projects Collaboration with civil society* 14 8.21 0.80 117 6.99 1.34 9 5.56 2.13 9 7.33 1.80 20 5.75 2.38 15 7.20 1.47 29 6.90 1.68 14 7.21 0.80 Staff accessibility 14 7.57 1.87 136 7.04 1.65 20 7.35 1.57 8 7.00 1.51 20 6.80 1.96 13 6.38 1.39 25 6.84 2.08 14 7.36 1.08 Collaboration with other donors and 16 7.56 1.59 128 7.56 1.31 21 7.38 1.80 8 8.00 1.85 19 6.74 1.37 18 7.50 1.42 23 7.17 1.64 16 7.44 1.26 development partners Collaboration with the private sector 13 6.77 2.09 93 6.71 1.33 9 6.78 2.22 11 6.18 2.36 14 6.29 1.82 17 7.06 1.52 21 6.24 1.41 14 6.93 1.07 Straightforwardness and honesty 10 8.40 0.52 133 7.73 1.40 18 7.72 1.56 9 6.89 2.42 19 8.00 1.56 15 8.00 1.60 25 7.80 1.80 15 8.53 0.99 Treating clients and stakeholders in Lao 14 7.71 1.64 131 7.69 1.10 16 8.31 1.54 9 7.67 1.66 16 7.69 1.45 17 8.00 1.06 27 7.56 1.42 14 7.93 0.92 PDR with respect Being a long-term partner 16 8.25 1.39 147 8.33 1.17 18 8.78 1.48 9 8.56 1.67 23 8.39 1.47 19 8.47 1.50 25 8.52 1.05 17 8.65 1.00 *Significantly different between stakeholder groups 72 World Bank Group Country Opinion Survey 2018: Lao PDR B. Overall Attitudes toward the World Bank Group (continued) When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Employee of a Bilateral/ Private Sector/ Academia/ Percentage of Respondents Presidential Office/ Ministry/PMU/ Multilateral Financial Sector/ Research Institute/ (Responses combined) Prime Minister Consultant Agency Private Bank CSO Media Think Tank Other The World Bank Group does not provide the government with 7.7% 16.4% 4.5% 0.0% 12.9% 27.3% 25.8% 19.0% consistent support throughout the reform effort Political pressures and obstacles* 3.8% 8.7% 22.7% 23.1% 19.4% 31.8% 6.5% 28.6% Reforms are not well thought out in light of country 11.5% 24.6% 22.7% 46.2% 16.1% 22.7% 6.5% 52.4% challenges* Poor coordination within the Government* 3.8% 16.4% 50.0% 7.7% 9.7% 13.6% 22.6% 4.8% There is an inadequate level of private sector participation and 19.2% 22.4% 0.0% 30.8% 0.0% 18.2% 6.5% 0.0% support* Poor development partner coordination 23.1% 20.2% 9.1% 23.1% 16.1% 0.0% 12.9% 9.5% The World Bank Group is not sensitive enough to 15.4% 18.0% 18.2% 0.0% 12.9% 13.6% 9.7% 33.3% political/social realities on the ground Lack of/inadequate levels of capacity in Government 3.8% 19.1% 36.4% 15.4% 19.4% 13.6% 25.8% 9.5% There is not an adequate level of citizen/civil society 30.8% 20.8% 9.1% 30.8% 38.7% 27.3% 32.3% 14.3% participation Corruption 11.5% 13.1% 4.5% 23.1% 19.4% 22.7% 29.0% 14.3% Poor coordination within the World Bank Group 7.7% 2.2% 0.0% 0.0% 3.2% 0.0% 3.2% 0.0% Other 7.7% 2.2% 9.1% 0.0% 3.2% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 73 World Bank Group Country Opinion Survey 2018: Lao PDR C. World Bank Group’s Effectiveness and Results In Lao PDR, to what extent do the World Bank Group’s financial resources, advice, and knowledge influence policy related to … ? (1-To no degree at all, 10-To a very significant degree) Employee of a Bilateral/ Private Sector/ Academia/ Presidential Office/ Ministry/PMU/ Multilateral Financial Sector/ Research Institute/ Prime Minister Consultant Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Gender* 13 8.69 0.63 126 7.35 1.60 18 6.44 1.92 9 6.56 1.01 19 6.53 2.01 18 7.94 1.11 23 7.87 1.29 16 7.37 1.09 The impact of climate change* 12 8.08 0.90 115 7.46 1.49 15 6.47 2.13 10 6.60 0.84 18 6.22 1.93 18 7.72 1.23 23 7.17 1.77 15 7.13 1.30 *Significantly different between stakeholder groups How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Lao PDR? (1-Not effective at all, 10-Very effective) Employee of a Bilateral/ Private Sector/ Academia/ Presidential Office/ Ministry/PMU/ Multilateral Financial Sector/ Research Institute/ Prime Minister Consultant Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Gender equity 13 8.00 0.71 114 7.23 1.60 16 6.87 1.36 7 6.86 0.38 18 6.83 1.86 15 7.73 1.33 23 7.48 1.56 15 7.00 1.41 Private sector development 9 6.89 2.15 80 6.47 1.55 14 7.00 1.57 10 6.00 2.45 15 6.47 2.00 16 6.88 1.63 16 5.88 1.93 7 6.43 0.79 Education 16 7.63 1.67 138 7.65 1.30 14 7.00 1.47 8 6.50 0.76 18 7.39 1.42 19 7.26 1.45 25 7.12 1.59 14 7.29 0.73 Public sector governance/reform 13 7.23 1.36 112 7.41 1.55 15 7.40 1.88 9 6.44 0.73 16 7.19 1.38 18 7.06 1.51 23 6.74 1.51 14 6.64 1.74 Global/regional integration 16 7.13 1.93 111 7.36 1.43 13 6.69 1.93 8 6.50 1.69 14 6.79 1.81 17 7.35 1.54 21 7.90 1.09 6 7.50 1.38 Food security 18 7.56 1.65 111 7.19 1.34 10 6.60 1.43 8 6.75 1.39 16 6.94 1.73 17 7.53 1.37 21 6.81 1.57 7 6.29 0.95 Energy* 16 7.13 1.26 116 7.73 1.16 13 7.23 1.09 9 6.67 2.00 17 6.88 2.52 19 7.16 1.61 19 6.63 1.34 8 7.13 0.83 Water and sanitation 15 7.27 1.83 125 7.57 1.40 13 7.08 1.19 8 7.50 1.60 18 6.83 2.26 18 7.67 0.91 23 6.78 1.83 11 7.45 1.44 Environmental sustainability* 14 7.29 1.73 120 7.40 1.38 11 7.55 0.69 9 7.33 1.50 17 6.12 2.32 16 7.69 1.08 21 6.43 1.43 9 7.22 1.48 Job creation/employment 13 6.08 2.33 102 6.70 1.65 13 7.00 1.29 8 6.38 2.00 14 6.50 2.18 15 6.87 1.73 20 6.15 1.18 7 7.14 0.69 Health 10 7.20 2.53 111 7.32 1.45 16 6.38 1.45 7 7.71 1.60 17 7.47 1.87 17 7.59 1.18 23 6.57 1.62 10 7.80 1.48 Financial markets 10 6.80 1.81 93 7.11 1.51 13 6.85 1.95 7 7.29 1.70 14 7.07 1.94 16 6.81 1.76 13 6.38 1.45 7 7.14 0.69 Transport* 12 6.50 2.24 107 7.16 1.41 13 7.23 1.74 6 6.83 1.60 18 7.06 2.01 17 6.94 1.85 21 5.86 2.26 9 6.00 1.22 Agriculture and rural development 14 7.29 2.13 121 7.46 1.35 13 6.77 2.17 9 6.78 1.99 18 6.44 2.06 18 7.50 1.42 23 6.87 1.55 11 7.82 1.47 Trade and exports* 10 6.80 1.55 90 7.18 1.36 10 6.80 1.99 7 6.57 1.90 13 6.15 1.91 17 6.35 1.80 13 5.62 2.18 8 7.38 0.92 Natural resource management* 10 7.10 0.57 108 7.19 1.65 13 7.46 1.27 9 7.00 1.66 17 6.94 1.85 18 6.89 1.94 21 5.67 2.33 11 7.64 0.92 Climate change 14 6.57 1.70 113 6.96 1.58 13 6.92 1.55 7 6.43 1.81 16 5.94 2.11 17 7.18 1.13 21 6.52 2.06 8 7.87 1.13 Poverty reduction 16 6.88 2.50 133 7.55 1.55 14 7.21 1.12 8 6.50 1.77 18 7.17 2.12 19 7.74 1.15 25 7.24 1.51 16 7.56 1.09 Anti corruption 10 6.00 2.11 88 6.78 1.85 11 6.18 2.36 7 6.00 1.41 16 5.31 2.41 15 5.93 1.79 17 6.06 2.44 3 6.67 2.31 Law and justice 8 5.00 2.07 90 6.86 1.87 9 6.11 1.90 8 6.50 1.31 13 5.85 1.91 16 6.63 1.86 17 6.18 1.59 6 7.17 2.14 Economic growth 10 6.80 2.15 110 7.43 1.23 14 7.29 1.20 8 6.63 1.19 14 7.29 1.77 19 7.16 1.74 21 7.62 1.43 14 7.64 1.34 Disaster risk management 11 6.64 2.38 107 6.94 1.75 13 6.77 1.64 8 6.75 1.04 14 6.36 1.86 15 6.53 1.51 19 7.11 1.33 5 7.00 0.00 Equality of opportunity 7 5.86 2.12 95 6.88 1.60 10 7.20 0.79 7 6.71 1.11 17 6.65 1.80 15 6.73 1.71 21 6.43 1.91 3 7.67 2.31 Disease 11 7.00 1.90 86 7.02 1.37 9 5.78 1.30 7 7.14 0.90 15 6.27 1.62 16 7.25 1.39 19 6.47 2.09 6 7.50 0.55 *Significantly different between stakeholder groups 74 World Bank Group Country Opinion Survey 2018: Lao PDR C. World Bank Group’s Effectiveness and Results (continued) Employee of a Bilateral/ Private Sector/ Academia/ Presidential Office/ Ministry/PMU/ Multilateral Financial Sector/ Research Institute/ Prime Minister Consultant Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 15 7.73 1.22 156 7.58 1.21 22 6.95 1.43 8 7.00 1.51 20 6.60 1.60 20 7.05 1.39 21 7.24 1.37 14 6.86 0.66 development results in Lao PDR?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group in Lao PDR? (1-Strongly disagree, 10-Strongly agree) Employee of a Bilateral/ Private Sector/ Academia/ Presidential Office/ Ministry/PMU/ Multilateral Financial Sector/ Research Institute/ Prime Minister Consultant Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial 14 7.07 1.59 143 7.45 1.42 16 7.13 1.78 9 7.44 2.13 20 7.05 1.76 21 7.14 1.49 24 6.75 1.94 12 7.67 1.37 instruments meet the needs of Lao PDR The World Bank Group meets Lao PDR’s 16 7.06 1.81 143 7.15 1.69 21 7.67 1.35 10 7.60 1.78 25 7.12 1.88 19 6.84 1.61 25 6.36 2.75 13 7.62 1.19 needs for knowledge services Employee of a Bilateral/ Private Sector/ Academia/ Presidential Office/ Ministry/PMU/ Multilateral Financial Sector/ Research Institute/ Prime Minister Consultant Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How effectively does the World Bank Group help Lao PDR to mobilize finance 14 6.79 1.89 90 7.14 1.58 8 6.38 1.85 9 6.44 2.55 19 6.58 2.19 17 7.00 1.50 14 6.86 1.51 8 7.75 1.39 for development from private sector sources? (1-Not effectively at all, 10-Very effectively) As part of IDA18, the World Bank Group has expanded (or developed) a number of financial instruments to respond to challenges in IDA countries. These include the Crisis Response Window (CRW), Pandemic Emergency Finance Facility (PEF), Catastrophe Deferred Draw Down Option (CAT-DDO), and the Private Sector Window (PSW). In general, how familiar are you with these new or expanded financial instruments in Lao PDR? (Select only ONE response) Employee of a Bilateral/ Private Sector/ Academia/ Presidential Office/ Ministry/PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Prime Minister Consultant Agency Private Bank CSO Media Think Tank Other Very familiar 0.0% 2.7% 4.5% 0.0% 0.0% 0.0% 0.0% 0.0% Somewhat familiar 20.8% 18.7% 9.1% 15.4% 22.6% 22.7% 16.1% 10.0% Somewhat unfamiliar 29.2% 36.8% 22.7% 30.8% 16.1% 31.8% 25.8% 40.0% Very unfamiliar 16.7% 5.5% 31.8% 15.4% 25.8% 27.3% 19.4% 15.0% Don't know 33.3% 36.3% 31.8% 38.5% 35.5% 18.2% 38.7% 35.0% 75 World Bank Group Country Opinion Survey 2018: Lao PDR C. World Bank Group’s Effectiveness and Results (continued) How effectively does the World Bank Group support Lao PDR’s efforts … ? (1-Not effectively at all, 10-Very effectively) Employee of a Bilateral/ Private Sector/ Academia/ Presidential Office/ Ministry/PMU/ Multilateral Financial Sector/ Research Institute/ Prime Minister Consultant Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To build stronger domestic resource 12 6.67 2.15 119 7.34 1.42 16 6.06 1.98 9 6.22 0.67 16 6.56 1.67 18 7.06 1.39 25 7.16 1.70 12 7.42 1.24 mobilization systems in the Government* To develop better and stronger data collection/analytics systems within the 11 6.73 2.15 117 7.38 1.21 20 7.00 1.03 8 6.63 0.92 19 7.42 1.22 16 7.00 1.46 25 7.56 1.64 12 7.17 1.19 Government To strengthen the country’s crisis 8 6.25 2.43 110 6.99 1.64 11 5.91 1.14 7 6.57 0.53 16 6.38 1.67 18 7.06 1.47 21 7.67 1.49 9 6.56 0.73 preparedness *Significantly different between stakeholder groups D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? * Employee of a Bilateral/ Private Sector/ Academia/ Presidential Office/ Ministry/PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Prime Minister Consultant Agency Private Bank CSO Media Think Tank Other Weekly 0.0% 7.7% 9.1% 0.0% 6.7% 18.2% 0.0% 10.0% Monthly 26.9% 15.9% 45.5% 30.8% 10.0% 27.3% 29.0% 20.0% A few times a year 26.9% 45.6% 31.8% 30.8% 26.7% 50.0% 48.4% 35.0% Rarely 15.4% 14.8% 13.6% 30.8% 36.7% 4.5% 22.6% 15.0% Never 30.8% 15.9% 0.0% 7.7% 20.0% 0.0% 0.0% 20.0% *Significantly different between stakeholder groups 76 World Bank Group Country Opinion Survey 2018: Lao PDR D. The World Bank Group’s Knowledge Work and Activities (continued) In Lao PDR, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Employee of a Bilateral/ Private Sector/ Academia/ Presidential Office/ Ministry/PMU/ Multilateral Financial Sector/ Research Institute/ Prime Minister Consultant Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 14 6.93 1.82 126 7.21 1.21 14 6.86 1.51 9 7.89 1.17 21 7.33 1.53 18 6.50 1.54 23 7.13 1.63 11 6.91 0.70 Include appropriate level of stakeholder 15 6.87 1.68 127 7.26 1.14 17 6.47 1.97 10 6.80 2.10 23 7.00 1.41 16 6.88 1.09 22 6.50 1.63 10 7.70 0.82 involvement during preparation Lead to informed government decisions 13 6.85 1.41 127 7.57 1.12 18 6.72 1.56 8 7.38 2.33 21 7.48 1.91 17 7.24 1.39 25 6.92 1.71 12 7.83 1.11 Influence policy reforms 14 7.21 1.97 119 7.34 1.26 18 6.83 1.79 10 7.20 1.32 21 7.14 2.13 18 7.06 1.30 23 7.17 2.06 13 7.23 1.36 Are accessible (well written and easy to 16 7.75 1.57 129 7.54 1.05 21 7.33 1.46 12 7.67 1.15 26 6.92 1.72 17 7.18 1.19 23 7.04 1.72 13 8.15 1.07 understand) Are source of relevant information on 16 7.75 1.81 136 7.80 1.25 19 7.68 1.11 11 8.36 0.81 24 7.50 1.35 18 7.28 1.45 25 7.88 1.69 13 7.77 0.60 global good practices Are adequately disseminated 14 6.29 1.73 128 6.67 1.47 18 6.67 1.81 10 6.20 1.99 22 6.73 1.93 19 6.37 1.74 25 6.20 1.98 12 6.42 1.00 Are translated enough into local 14 6.36 1.65 118 6.27 1.86 8 6.75 2.12 10 7.10 1.37 20 6.60 2.14 19 6.32 1.80 23 5.26 1.98 9 7.11 1.27 language Are adaptable to Lao PDR’s specific development challenges and country 16 6.94 1.34 132 7.03 1.55 18 6.72 2.19 9 6.89 1.17 24 6.75 1.54 18 7.11 1.45 23 7.30 1.77 10 7.40 0.52 circumstances Employee of a Bilateral/ Private Sector/ Academia/ Presidential Office/ Ministry/PMU/ Multilateral Financial Sector/ Research Institute/ Prime Minister Consultant Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's 17 7.82 1.51 157 7.81 1.29 20 7.10 1.48 12 7.00 1.95 28 7.32 1.83 21 7.52 1.60 29 8.24 1.09 15 8.00 1.13 knowledge work and activities make to development results in your country?* Overall, how would you rate the technical quality of the World Bank Group's 18 8.17 1.50 153 7.86 1.14 21 7.52 1.63 11 7.09 1.38 29 7.34 1.72 21 7.33 1.49 27 7.89 1.01 16 7.94 0.93 knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholder groups 77 World Bank Group Country Opinion Survey 2018: Lao PDR E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Employee of a Bilateral/ Private Sector/ Academia/ Presidential Office/ Ministry/PMU/ Multilateral Financial Sector/ Research Institute/ Prime Minister Consultant Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds 13 7.62 1.66 112 6.87 1.46 10 6.80 2.10 8 7.00 2.33 14 4.71 2.58 11 6.73 1.42 18 6.56 1.62 9 7.67 1.41 promptly* The World Bank Group effectively monitors and evaluates the projects and 15 7.80 0.94 143 7.75 1.20 17 6.88 1.62 9 7.56 2.40 25 7.16 2.01 17 7.35 1.50 25 7.96 1.51 14 7.29 0.99 programs it supports The World Bank Group’s approvals and 15 7.53 0.83 135 7.37 1.31 11 7.18 2.09 8 7.75 1.98 14 6.36 2.13 14 7.50 1.70 22 7.45 1.30 11 7.18 1.60 reviews are done in a timely fashion The World Bank Group’s “Safeguard 16 7.75 1.29 119 7.55 1.25 12 7.92 1.73 8 6.50 2.39 15 7.60 1.96 13 7.92 0.95 18 7.67 1.08 10 7.90 1.37 Policy” requirements are reasonable The World Bank Group’s conditions on 14 7.79 0.80 121 7.48 1.46 13 7.08 1.61 9 7.11 2.52 15 7.27 1.71 16 7.44 1.50 19 8.11 1.05 10 8.30 0.48 its lending are reasonable The World Bank Group takes decisions 10 7.40 0.84 118 7.15 1.41 15 5.80 2.73 9 6.11 2.62 20 5.50 2.01 15 7.13 1.51 18 7.06 1.26 9 6.56 1.42 quickly in Lao PDR* Working with the World Bank Group increases Lao PDR’s institutional 14 7.71 0.73 138 7.62 1.49 21 7.33 1.80 8 8.13 1.25 24 7.42 2.28 18 7.44 1.29 23 7.78 1.78 14 7.14 1.51 capacity The World Bank Group provides effective 16 7.63 1.02 147 7.67 1.25 17 7.00 1.97 8 7.00 2.45 21 7.29 2.10 19 7.53 1.39 25 8.04 1.14 11 7.45 1.04 implementation support Where country systems are adequate, the World Bank Group makes 13 7.54 0.52 129 7.32 1.30 18 7.50 1.79 6 7.33 1.03 23 7.22 2.07 15 7.40 1.18 18 7.56 1.38 10 7.30 1.49 appropriate use of them *Significantly different between stakeholder groups Employee of a Bilateral/ Private Sector/ Academia/ Presidential Office/ Ministry/PMU/ Multilateral Financial Sector/ Research Institute/ Prime Minister Consultant Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find 15 7.13 1.55 118 7.38 1.23 15 6.93 2.12 9 6.89 2.03 21 7.05 2.06 21 6.90 1.61 25 7.00 1.35 10 8.10 1.10 solutions that promote public private partnerships in Lao PDR? (1-To no degree at all, 10-To a very significant degree) 78 World Bank Group Country Opinion Survey 2018: Lao PDR E. Working with the World Bank Group (continued) NAM THEUN 2 To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Employee of a Bilateral/ Private Sector/ Academia/ Presidential Office/ Ministry/PMU/ Multilateral Financial Sector/ Research Institute/ Prime Minister Consultant Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group should be involved in projects such as NT2, because its involvement helps to ensure 14 8.50 1.29 139 8.18 1.17 12 6.92 2.39 11 7.64 1.69 27 7.74 2.41 18 8.17 1.25 25 8.52 1.45 15 8.47 0.83 that appropriate environmental and social mitigation measures are in place.* The World Bank Group has provided, throughout, an appropriate level of 13 8.00 1.68 123 8.05 1.09 8 7.88 2.64 8 8.13 2.10 24 7.71 2.26 18 8.11 1.13 21 8.19 1.33 9 8.11 0.78 support to the NT2 project. NT2 is having a positive impact on sustainable economic development in 16 8.50 1.32 146 8.21 1.24 12 7.25 2.09 11 7.91 1.81 27 6.85 2.55 15 8.60 1.40 23 8.39 1.31 12 8.67 1.37 Lao PDR.* The kind of support that the World Bank Group provided to the NT2 project would 16 8.37 1.15 138 8.33 1.12 12 7.50 1.45 9 7.89 1.96 26 7.42 1.94 17 8.18 1.24 25 8.28 1.24 12 8.42 0.79 be very beneficial to future large development projects in Lao PDR.* There is significant value added from World Bank Group involvement in large 15 7.80 0.86 134 8.19 1.32 14 7.43 1.87 9 7.89 2.15 24 7.21 2.13 17 8.29 1.45 25 8.08 0.76 15 8.13 1.25 infrastructure projects such as NT2. *Significantly different between stakeholder groups 79 World Bank Group Country Opinion Survey 2018: Lao PDR F. The Future Role of the World Bank Group in Lao PDR Which of the following SHOULD the World Bank Group do to make itself of greater value in Lao PDR? (Choose no more than TWO) Employee of a Bilateral/ Private Sector/ Academia/ Percentage of Respondents Presidential Office/ Ministry/PMU/ Multilateral Financial Sector/ Research Institute/ (Responses combined) Prime Minister Consultant Agency Private Bank CSO Media Think Tank Other Offer more innovative knowledge services 11.5% 13.3% 18.2% 7.7% 19.4% 31.8% 12.9% 15.0% Collaborate more effectively with Government clients* 15.4% 43.6% 22.7% 15.4% 35.5% 54.5% 32.3% 60.0% Work faster* 19.2% 3.9% 4.5% 0.0% 6.5% 0.0% 6.5% 0.0% Reduce the complexity of obtaining World Bank Group 15.4% 14.4% 0.0% 7.7% 16.1% 18.2% 12.9% 10.0% financing Be more adaptive to the country context* 15.4% 30.9% 27.3% 23.1% 6.5% 31.8% 6.5% 20.0% Help to bring discipline/effective supervision to 3.8% 10.5% 4.5% 0.0% 9.7% 13.6% 9.7% 5.0% implementation of World Bank Group projects Collaborate more effectively with organizations such as 7.7% 7.7% 22.7% 0.0% 6.5% 4.5% 12.9% 20.0% bilaterals, multilaterals, trust funds, UN agencies Offer more innovative financial products 15.4% 9.4% 0.0% 15.4% 6.5% 0.0% 19.4% 5.0% Ensure greater selectivity in its work 7.7% 1.1% 0.0% 7.7% 0.0% 0.0% 0.0% 0.0% Provide more adequate data/knowledge/statistics/figures on 11.5% 13.8% 13.6% 15.4% 16.1% 4.5% 22.6% 20.0% Lao PDR’s economy Improve the competitiveness of its financing compared to 0.0% 1.7% 4.5% 7.7% 0.0% 0.0% 6.5% 0.0% markets Work more with civil society and beneficiary representatives* 7.7% 6.6% 18.2% 0.0% 38.7% 0.0% 0.0% 0.0% Increase the level of capacity development in the country 26.9% 16.6% 40.9% 23.1% 25.8% 9.1% 32.3% 15.0% Leverage the private sector more 19.2% 8.3% 9.1% 30.8% 6.5% 9.1% 12.9% 15.0% Improve the quality of its experts as related to Lao PDR’s 7.7% 10.5% 13.6% 0.0% 6.5% 9.1% 12.9% 15.0% specific challenges Work more with private sector* 3.8% 2.8% 0.0% 46.2% 0.0% 9.1% 0.0% 0.0% Other 0.0% 0.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups When considering the combination of services that the World Bank Group offers in Lao PDR, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Lao PDR?* (Select only ONE response) Employee of a Bilateral/ Private Sector/ Academia/ Presidential Office/ Ministry/PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Prime Minister Consultant Agency Private Bank CSO Media Think Tank Other Financial services 26.9% 28.2% 18.2% 46.2% 20.0% 27.3% 22.6% 5.9% Knowledge products 15.4% 13.3% 9.1% 7.7% 20.0% 40.9% 25.8% 47.1% Convening services 3.8% 12.7% 9.1% 0.0% 30.0% 13.6% 22.6% 5.9% None of the above 0.0% 0.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% The combination is appropriate for Lao PDR 34.6% 39.2% 63.6% 46.2% 26.7% 13.6% 22.6% 23.5% Don't know 19.2% 6.1% 0.0% 0.0% 3.3% 4.5% 6.5% 17.6% *Significantly different between stakeholder groups 80 World Bank Group Country Opinion Survey 2018: Lao PDR F. The Future Role of the World Bank Group in Lao PDR (continued) Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Lao PDR? (Choose no more than THREE) Employee of a Bilateral/ Private Sector/ Academia/ Percentage of Respondents Presidential Office/ Ministry/PMU/ Multilateral Financial Sector/ Research Institute/ (Responses combined) Prime Minister Consultant Agency Private Bank CSO Media Think Tank Other Social cohesion 23.1% 15.0% 0.0% 25.0% 3.2% 13.6% 6.7% 0.0% Public financial management* 46.2% 46.8% 85.0% 41.7% 38.7% 59.1% 56.7% 68.8% Reducing gender based violence* 0.0% 2.3% 0.0% 0.0% 19.4% 0.0% 6.7% 0.0% Crisis preparedness* 7.7% 19.1% 0.0% 8.3% 6.5% 40.9% 6.7% 0.0% Crisis response 0.0% 3.5% 0.0% 8.3% 3.2% 9.1% 0.0% 12.5% Access to justice systems 11.5% 6.4% 15.0% 0.0% 6.5% 4.5% 6.7% 0.0% Conflict resolution mechanisms 11.5% 11.0% 0.0% 0.0% 0.0% 4.5% 0.0% 0.0% Support domestic resource mobilization 26.9% 35.8% 40.0% 25.0% 16.1% 36.4% 36.7% 25.0% Access to basic services 19.2% 16.8% 5.0% 25.0% 25.8% 13.6% 26.7% 25.0% Capacity of state institutions 23.1% 29.5% 35.0% 41.7% 22.6% 13.6% 26.7% 12.5% Jobs* 3.8% 23.7% 5.0% 8.3% 32.3% 13.6% 40.0% 37.5% Improving livelihoods 19.2% 33.5% 20.0% 50.0% 32.3% 27.3% 30.0% 31.3% Food security* 23.1% 12.1% 0.0% 0.0% 16.1% 13.6% 33.3% 12.5% Social safety nets* 0.0% 6.4% 35.0% 8.3% 12.9% 0.0% 0.0% 12.5% Doing Business* 7.7% 18.5% 55.0% 33.3% 3.2% 18.2% 23.3% 50.0% *Significantly different between stakeholder groups Which THREE areas below would benefit most from other donors in Lao PDR? (Choose no more than THREE) Employee of a Bilateral/ Private Sector/ Academia/ Percentage of Respondents Presidential Office/ Ministry/PMU/ Multilateral Financial Sector/ Research Institute/ (Responses combined) Prime Minister Consultant Agency Private Bank CSO Media Think Tank Other Social cohesion* 22.7% 7.7% 0.0% 25.0% 10.0% 0.0% 12.9% 31.3% Public financial management 27.3% 26.6% 5.6% 33.3% 40.0% 23.8% 25.8% 43.8% Reducing gender based violence* 9.1% 4.1% 22.2% 8.3% 23.3% 0.0% 0.0% 6.3% Crisis preparedness* 4.5% 7.1% 27.8% 0.0% 3.3% 14.3% 19.4% 18.8% Crisis response 0.0% 7.7% 11.1% 8.3% 6.7% 0.0% 0.0% 18.8% Access to justice systems 0.0% 19.5% 16.7% 16.7% 26.7% 19.0% 12.9% 12.5% Conflict resolution mechanisms* 0.0% 9.5% 16.7% 0.0% 0.0% 4.8% 0.0% 25.0% Support domestic resource mobilization 22.7% 22.5% 5.6% 8.3% 13.3% 19.0% 29.0% 0.0% Access to basic services 36.4% 28.4% 38.9% 16.7% 10.0% 42.9% 19.4% 12.5% Capacity of state institutions 4.5% 17.8% 27.8% 25.0% 23.3% 4.8% 25.8% 31.3% Jobs 27.3% 24.3% 16.7% 41.7% 40.0% 23.8% 25.8% 18.8% Improving livelihoods 36.4% 49.7% 38.9% 25.0% 46.7% 52.4% 61.3% 31.3% Food security* 9.1% 16.6% 50.0% 33.3% 10.0% 28.6% 22.6% 25.0% Social safety nets 13.6% 7.7% 11.1% 16.7% 6.7% 4.8% 19.4% 0.0% Doing Business 9.1% 19.5% 11.1% 33.3% 6.7% 38.1% 19.4% 12.5% *Significantly different between stakeholder groups 81 World Bank Group Country Opinion Survey 2018: Lao PDR G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Lao PDR? (Choose no more than TWO) Employee of a Bilateral/ Private Sector/ Academia/ Percentage of Respondents Presidential Office/ Ministry/PMU/ Multilateral Financial Sector/ Research Institute/ (Responses combined) Prime Minister Consultant Agency Private Bank CSO Media Think Tank Other Local radio 15.4% 16.1% 4.5% 8.3% 13.3% 25.0% 12.9% 0.0% International radio* 0.0% 0.0% 0.0% 0.0% 3.3% 0.0% 6.5% 0.0% Social media 42.3% 43.9% 40.9% 41.7% 43.3% 35.0% 38.7% 25.0% International newspapers 0.0% 7.2% 18.2% 16.7% 13.3% 0.0% 0.0% 5.0% Local television* 15.4% 22.2% 0.0% 33.3% 30.0% 10.0% 32.3% 35.0% Internet 38.5% 42.2% 45.5% 50.0% 53.3% 40.0% 29.0% 55.0% Periodicals* 19.2% 7.8% 0.0% 0.0% 0.0% 0.0% 19.4% 5.0% International television 0.0% 11.1% 9.1% 0.0% 3.3% 5.0% 9.7% 0.0% Local newspapers 61.5% 41.1% 63.6% 41.7% 33.3% 65.0% 45.2% 60.0% Other* 0.0% 2.8% 18.2% 0.0% 3.3% 10.0% 0.0% 0.0% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Employee of a Bilateral/ Private Sector/ Academia/ Percentage of Respondents Presidential Office/ Ministry/PMU/ Multilateral Financial Sector/ Research Institute/ (Responses combined) Prime Minister Consultant Agency Private Bank CSO Media Think Tank Other World Bank Group’s publications and other written materials 23.8% 41.4% 27.3% 38.5% 33.3% 33.3% 54.8% 40.0% e-Newsletters* 4.8% 11.0% 45.5% 30.8% 13.3% 28.6% 29.0% 20.0% World Bank Group’s seminars/workshops/conferences* 42.9% 46.4% 18.2% 30.8% 26.7% 23.8% 41.9% 20.0% Mobile phones 4.8% 1.7% 0.0% 7.7% 0.0% 4.8% 0.0% 0.0% Direct contact with World Bank Group* 52.4% 28.2% 36.4% 7.7% 20.0% 9.5% 3.2% 15.0% World Bank Group’s website* 23.8% 30.4% 50.0% 46.2% 53.3% 57.1% 32.3% 50.0% Social media* 4.8% 28.7% 18.2% 30.8% 46.7% 23.8% 22.6% 45.0% Other* 14.3% 1.1% 0.0% 0.0% 0.0% 4.8% 9.7% 0.0% *Significantly different between stakeholder groups Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? Employee of a Bilateral/ Private Sector/ Academia/ Presidential Office/ Ministry/PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Prime Minister Consultant Agency Private Bank CSO Media Think Tank Other Yes 23.1% 35.4% 45.5% 46.2% 30.0% 55.0% 41.9% 27.8% No 76.9% 64.6% 54.5% 53.8% 70.0% 45.0% 58.1% 72.2% Do you have reliable access to the Internet?* Employee of a Bilateral/ Private Sector/ Academia/ Presidential Office/ Ministry/PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Prime Minister Consultant Agency Private Bank CSO Media Think Tank Other Yes 50.0% 65.9% 100.0% 84.6% 63.3% 95.0% 67.7% 84.2% No 50.0% 34.1% 0.0% 15.4% 36.7% 5.0% 32.3% 15.8% *Significantly different between stakeholder groups 82 World Bank Group Country Opinion Survey 2018: Lao PDR G. Communication and Information Sharing (continued) Do you use/have you used the World Bank Group website?* Employee of a Bilateral/ Private Sector/ Academia/ Presidential Office/ Ministry/PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Prime Minister Consultant Agency Private Bank CSO Media Think Tank Other Yes 26.9% 52.2% 95.5% 76.9% 44.8% 76.2% 45.2% 78.9% No 73.1% 47.8% 4.5% 23.1% 55.2% 23.8% 54.8% 21.1% *Significantly different between stakeholder groups Do you currently consult the World Bank Group social media sites? Employee of a Bilateral/ Private Sector/ Academia/ Presidential Office/ Ministry/PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Prime Minister Consultant Agency Private Bank CSO Media Think Tank Other Yes 19.2% 38.6% 36.4% 46.2% 37.9% 61.9% 35.5% 47.4% No 80.8% 61.4% 63.6% 53.8% 62.1% 38.1% 64.5% 52.6% Which Internet connection do you use primarily when visiting a World Bank Group website?* Employee of a Bilateral/ Private Sector/ Academia/ Presidential Office/ Ministry/PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Prime Minister Consultant Agency Private Bank CSO Media Think Tank Other High speed/WiFi 19.2% 43.3% 77.8% 58.3% 50.0% 55.0% 37.9% 68.4% Mobile (3G/4G) 80.8% 56.7% 22.2% 41.7% 50.0% 45.0% 62.1% 31.6% *Significantly different between stakeholder groups How frequently do you consult the World Bank Group’s website and/or social media channels for information/knowledge that you can use in your work?* Employee of a Bilateral/ Private Sector/ Academia/ Presidential Office/ Ministry/PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Prime Minister Consultant Agency Private Bank CSO Media Think Tank Other Weekly 0.0% 8.3% 13.6% 15.4% 3.3% 22.7% 22.6% 20.0% Monthly 15.4% 20.4% 45.5% 30.8% 13.3% 27.3% 3.2% 15.0% A few times a year 15.4% 35.9% 27.3% 23.1% 23.3% 31.8% 51.6% 30.0% Rarely 23.1% 12.7% 13.6% 15.4% 36.7% 9.1% 22.6% 10.0% Never 46.2% 22.7% 0.0% 15.4% 23.3% 9.1% 0.0% 25.0% *Significantly different between stakeholder groups 83 World Bank Group Country Opinion Survey 2018: Lao PDR G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Employee of a Bilateral/ Private Sector/ Academia/ Presidential Office/ Ministry/PMU/ Multilateral Financial Sector/ Research Institute/ Prime Minister Consultant Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I find the World Bank Group’s websites 5 7.80 0.84 91 7.15 1.18 21 7.57 1.47 11 6.91 1.51 13 7.77 1.59 15 7.87 1.60 12 8.00 1.41 15 7.40 1.06 easy to navigate I find the information on the World Bank 8 8.63 0.92 91 7.96 1.06 21 8.19 1.12 11 8.00 1.26 14 8.14 1.61 15 8.33 1.35 12 8.75 0.45 15 8.33 0.90 Group’s websites useful The World Bank Group’s social media channels are valuable sources of 5 7.80 1.10 110 7.74 1.36 13 7.77 1.69 8 7.25 1.98 18 7.22 1.52 16 8.13 1.09 27 7.85 1.81 14 8.14 1.03 information about the institution H. Background Information Currently, do you professionally collaborate/work with the World Bank Group in your country?* Employee of a Bilateral/ Private Sector/ Academia/ Presidential Office/ Ministry/PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Prime Minister Consultant Agency Private Bank CSO Media Think Tank Other Yes 26.9% 45.7% 73.9% 52.9% 32.3% 47.8% 6.5% 38.1% No 73.1% 54.3% 26.1% 47.1% 67.7% 52.2% 93.5% 61.9% *Significantly different between stakeholder groups Which of the following agencies of the World Bank Group do you primarily engage with in Lao PDR?* (Select only ONE response) Employee of a Bilateral/ Private Sector/ Academia/ Presidential Office/ Ministry/PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Prime Minister Consultant Agency Private Bank CSO Media Think Tank Other The World Bank (IDA) 57.9% 55.8% 91.3% 12.5% 26.9% 38.1% 39.3% 68.8% The International Finance Corporation 15.8% 17.0% 0.0% 62.5% 19.2% 42.9% 10.7% 12.5% The Multilateral Investment Guarantee Agency 5.3% 7.3% 0.0% 6.3% 0.0% 4.8% 14.3% 6.3% Other 21.1% 20.0% 8.7% 18.8% 53.8% 14.3% 35.7% 12.5% *Significantly different between stakeholder groups Do your projects involve both the World Bank and the IFC?* Employee of a Bilateral/ Private Sector/ Academia/ Presidential Office/ Ministry/PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Prime Minister Consultant Agency Private Bank CSO Media Think Tank Other Yes 34.8% 40.6% 17.4% 37.5% 13.3% 27.3% 16.1% 65.0% No 65.2% 59.4% 82.6% 62.5% 86.7% 72.7% 83.9% 35.0% *Significantly different between stakeholder groups 84 World Bank Group Country Opinion Survey 2018: Lao PDR H. Background Information (continued) If yes, what was your view of how the two institutions work together in Lao PDR?* (Select only ONE response) Employee of a Bilateral/ Private Sector/ Academia/ Presidential Office/ Ministry/PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Prime Minister Consultant Agency Private Bank CSO Media Think Tank Other The two institutions work well together 50.0% 33.8% 100.0% 83.3% 0.0% 100.0% 40.0% 7.7% The way the two institutions work together needs 12.5% 50.7% 0.0% 16.7% 75.0% 0.0% 60.0% 76.9% improvement The two institutions do not work well together 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 15.4% Don't know 37.5% 15.5% 0.0% 0.0% 25.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Which of the following describes most of your exposure to the World Bank Group in Lao PDR? (Choose no more than TWO) Employee of a Bilateral/ Private Sector/ Academia/ Presidential Office/ Ministry/PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Prime Minister Consultant Agency Private Bank CSO Media Think Tank Other Observer* 42.3% 14.4% 4.3% 12.5% 19.4% 26.1% 23.3% 33.3% Use World Bank Group reports/data 15.4% 23.2% 30.4% 31.3% 22.6% 47.8% 33.3% 38.1% Engage in World Bank Group related/sponsored 34.6% 47.5% 26.1% 43.8% 48.4% 17.4% 30.0% 38.1% events/activities Collaborate as part of my professional duties* 19.2% 44.8% 52.2% 56.3% 35.5% 30.4% 13.3% 23.8% Use World Bank Group website for information, data, 3.8% 18.8% 21.7% 25.0% 25.8% 34.8% 53.3% 23.8% research, etc.* *Significantly different between stakeholder groups What’s your gender?* Employee of a Bilateral/ Private Sector/ Academia/ Presidential Office/ Ministry/PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Prime Minister Consultant Agency Private Bank CSO Media Think Tank Other Female 42.3% 28.6% 56.5% 29.4% 43.8% 8.7% 12.9% 23.8% Male 57.7% 71.4% 43.5% 70.6% 56.3% 91.3% 87.1% 76.2% *Significantly different between stakeholder groups 85 World Bank Group Country Opinion Survey 2018: Lao PDR Appendix C: Responses to Selected Questions by Level of Collaboration with the World Bank Group20 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY18 Lao PDR COS questionnaire: All 10-point scale questions and question B4 “When thinking about how the World Bank Group can have the most impact on development results in Lao PDR, in which sectors do you believe the World Bank Group should focus most of its resources in Lao PDR?” Collaborating with the WBG N=149 Not collaborating with the WBG N=209 B. Overall Attitudes toward the World Bank Group Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 146 6.98 1.74 209 5.02 2.49 Lao PDR?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 132 7.55 1.60 172 7.31 1.81 effectiveness in Lao PDR. (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Lao PDR solve its most complicated development 132 7.42 1.48 170 7.23 1.73 challenges? (1-To no degree at all, 10-To a very significant degree) 20Only 358 respondents provided information about their level of collaboration with the World Bank Group (question H3 in the questionnaire). Therefore, only these respondents were included in the analysis presented in this appendix. 86 World Bank Group Country Opinion Survey 2018: Lao PDR B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Lao PDR, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Lao PDR? (Choose no more than THREE) Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG Energy 7.5% 5.3% Water and sanitation 6.8% 7.7% Pollution* 2.7% 0.0% Job creation/employment 16.4% 24.9% Health 9.6% 6.2% Financial markets* 2.1% 10.0% Social protection 3.4% 5.7% Gender equity* 4.1% 10.0% Private sector development 10.3% 5.7% Education 39.7% 50.2% Public sector governance/reform* 40.4% 24.4% Global/regional integration 4.1% 2.9% Food security 10.3% 8.1% Urban development 4.1% 3.8% Law and justice 4.1% 6.7% Economic growth 19.2% 15.8% Disaster risk management 3.4% 1.4% Equality of opportunity 7.5% 5.7% Disease 0.0% 0.0% Information and communications technology 6.2% 8.1% Transport 13.0% 15.3% Agriculture and rural development 24.0% 28.7% Trade and exports 4.1% 4.3% Crime and violence 0.0% 0.0% Natural resource management* 9.6% 3.8% Climate change 2.1% 1.4% Poverty reduction 14.4% 21.5% Anti corruption 8.2% 12.4% Environmental sustainability* 13.0% 5.7% *Significantly different between collaborators and non-collaborators How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Lao PDR Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Investment Project Financing 71 7.14 1.47 70 7.21 1.41 Development Policy Financing 80 7.21 1.37 81 7.12 1.30 Trust funds and grants* 96 7.43 1.46 93 6.89 1.80 MIGA Guarantees 47 6.34 1.66 55 6.67 1.50 IFC Investment Services 70 7.01 1.60 66 6.70 1.50 IFC Advisory Services 73 7.01 1.79 72 6.99 1.55 *Significantly different between collaborators and non-collaborators To what extent do you agree with the following statements about the World Bank Group’s work in Lao PDR? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 132 7.81 1.24 165 7.45 1.57 development in Lao PDR* The World Bank Group’s work is aligned with what I consider the 131 7.68 1.38 157 7.34 1.53 development priorities for Lao PDR *Significantly different between collaborators and non-collaborators 87 World Bank Group Country Opinion Survey 2018: Lao PDR B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Lao PDR, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Responsiveness to needs* 120 7.18 1.38 144 6.72 1.55 Flexibility (in terms of the institution’s products and services) 113 6.91 1.57 111 6.63 1.29 Flexibility (in terms of changing country circumstances) 111 6.89 1.51 114 6.54 1.49 Being inclusive* 126 7.01 1.32 139 6.63 1.65 Openness (sharing data and other information) 123 7.34 1.64 141 7.09 1.90 Collaboration with the Government 128 8.02 1.14 157 7.83 1.49 The speed in which it gets things accomplished on the ground 118 7.14 1.59 138 6.93 1.54 Helping to bring discipline/effective supervision to implementation 116 7.49 1.41 134 7.50 1.46 of investment projects Collaboration with civil society 94 7.09 1.39 134 6.83 1.71 Staff accessibility* 121 7.50 1.39 130 6.59 1.82 Collaboration with other donors and development partners* 115 7.71 1.32 134 7.23 1.50 Collaboration with the private sector* 85 7.08 1.37 108 6.28 1.60 Straightforwardness and honesty 120 7.70 1.59 125 7.90 1.42 Treating clients and stakeholders in Lao PDR with respect 115 7.77 1.17 130 7.72 1.30 Being a long-term partner 118 8.51 1.17 156 8.33 1.29 *Significantly different between collaborators and non-collaborators C. World Bank Group’s Effectiveness and Results In Lao PDR, to what extent do the World Bank Group’s financial resources, advice, and knowledge influence policy related to … ? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Gender 106 7.40 1.44 137 7.34 1.71 The impact of climate change* 100 7.52 1.56 127 7.06 1.58 *Significantly different between collaborators and non-collaborators 88 World Bank Group Country Opinion Survey 2018: Lao PDR C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Lao PDR? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Gender equity 103 7.44 1.33 119 7.09 1.66 Private sector development* 82 6.89 1.69 86 6.08 1.65 Education 111 7.41 1.45 141 7.48 1.30 Public sector governance/reform* 107 7.47 1.38 113 6.96 1.64 Global/regional integration 96 7.15 1.64 111 7.42 1.43 Food security 97 7.23 1.34 111 7.04 1.50 Energy 104 7.39 1.52 113 7.35 1.35 Water and sanitation 107 7.49 1.38 125 7.31 1.65 Environmental sustainability* 108 7.46 1.36 110 6.99 1.62 Job creation/employment 91 6.62 1.73 102 6.62 1.62 Health 105 7.40 1.48 106 7.07 1.66 Financial markets 88 7.00 1.65 86 6.99 1.52 Transport 95 7.13 1.77 109 6.70 1.64 Agriculture and rural development 108 7.45 1.59 119 7.12 1.58 Trade and exports 88 6.98 1.31 79 6.67 1.93 Natural resource management 103 7.20 1.68 104 6.83 1.78 Climate change 103 7.07 1.59 107 6.65 1.71 Poverty reduction 115 7.60 1.64 135 7.27 1.56 Anti corruption 84 6.56 1.83 83 6.20 2.22 Law and justice* 89 6.90 1.70 78 6.15 1.99 Economic growth* 98 7.56 1.19 112 7.18 1.53 Disaster risk management 99 7.05 1.56 94 6.64 1.76 Equality of opportunity* 86 7.03 1.51 89 6.54 1.74 Disease 83 7.00 1.30 85 6.74 1.71 *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 129 7.47 1.19 148 7.27 1.39 development results in Lao PDR? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Lao PDR? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of 119 7.45 1.43 141 7.18 1.66 Lao PDR The World Bank Group meets Lao PDR’s needs for knowledge 123 7.29 1.66 150 6.97 1.90 services Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How effectively does the World Bank Group help Lao PDR to 84 6.88 1.59 94 7.06 1.84 mobilize finance for development from private sector sources? (1-Not effectively at all, 10-Very effectively) 89 World Bank Group Country Opinion Survey 2018: Lao PDR C. World Bank Group’s Effectiveness and Results (continued) How effectively does the World Bank Group support Lao PDR’s efforts … ? (1-Not effectively at all, 10-Very effectively) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To build stronger domestic resource mobilization systems in the 100 7.17 1.56 127 7.01 1.57 Government To develop better and stronger data collection/analytics systems 99 7.23 1.19 129 7.32 1.41 within the Government To strengthen the country’s crisis preparedness 85 7.00 1.40 115 6.83 1.74 D. The World Bank Group’s Knowledge Work and Activities In Lao PDR, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Are timely 113 7.06 1.17 124 7.19 1.51 Include appropriate level of stakeholder involvement during 115 7.10 1.33 126 7.02 1.41 preparation Lead to informed government decisions 112 7.33 1.21 129 7.42 1.56 Influence policy reforms 118 7.37 1.29 119 7.09 1.73 Are accessible (well written and easy to understand) 124 7.50 1.21 134 7.40 1.38 Are source of relevant information on global good practices 125 7.78 1.18 138 7.74 1.42 Are adequately disseminated 115 6.74 1.44 134 6.40 1.76 Are translated enough into local language 102 6.43 1.77 119 6.13 1.93 Are adaptable to Lao PDR’s specific development challenges and 117 7.14 1.43 134 6.92 1.65 country circumstances Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development 129 7.69 1.37 171 7.75 1.47 results in your country? Overall, how would you rate the technical quality of the World 134 7.76 1.28 163 7.74 1.30 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 90 World Bank Group Country Opinion Survey 2018: Lao PDR E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group disburses funds promptly* 96 7.02 1.63 100 6.53 1.83 The World Bank Group effectively monitors and evaluates the 128 7.53 1.40 138 7.69 1.42 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 112 7.39 1.44 119 7.27 1.47 timely fashion The World Bank Group’s “Safeguard Policy” requirements are 101 7.54 1.45 111 7.65 1.31 reasonable The World Bank Group’s conditions on its lending are reasonable 101 7.54 1.51 117 7.53 1.42 The World Bank Group takes decisions quickly in Lao PDR 114 6.90 1.85 101 6.76 1.54 Working with the World Bank Group increases Lao PDR’s 129 7.59 1.44 132 7.57 1.70 institutional capacity The World Bank Group provides effective implementation support 125 7.60 1.45 140 7.58 1.39 Where country systems are adequate, the World Bank Group 114 7.30 1.38 119 7.40 1.40 makes appropriate use of them *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote public private partnerships in 110 7.29 1.35 124 7.19 1.60 Lao PDR? (1-To no degree at all, 10-To a very significant degree) NAM THEUN 2 To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group should be involved in projects such as NT2, because its involvement helps to ensure that appropriate 110 8.10 1.56 151 8.12 1.44 environmental and social mitigation measures are in place. The World Bank Group has provided, throughout, an appropriate 96 8.08 1.37 128 7.97 1.43 level of support to the NT2 project. NT2 is having a positive impact on sustainable economic 107 7.91 1.78 155 8.22 1.42 development in Lao PDR. The kind of support that the World Bank Group provided to the NT2 project would be very beneficial to future large development 103 8.09 1.44 152 8.24 1.22 projects in Lao PDR. There is significant value added from World Bank Group 106 7.92 1.66 147 8.07 1.26 involvement in large infrastructure projects such as NT2. G. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate* 105 7.17 1.22 79 7.66 1.39 I find the information on the World Bank Group’s websites useful 108 8.02 1.10 80 8.31 1.12 The World Bank Group’s social media channels are valuable 91 7.62 1.36 121 7.85 1.49 sources of information about the institution *Significantly different between collaborators and non-collaborators 91 World Bank Group Country Opinion Survey 2018: Lao PDR Appendix D: Responses to Selected Questions by Year21 All data presented in this appendix are weighted. As a result, means of the FY 2018 data and the total number of respondents indicated will be slightly different from the aggregated responses in Appendix A. Similarly, responses from FY 2015 respondents and the total number of respondents indicated may differ from those reported in the FY 2015 COS report. FY 2015 Number of comparable respondents = 251 FY 2018 Number of comparable respondents = 346 By weighting, the FY 2015 and FY 2018 samples have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY 2015 FY 2018 Presidential Office/Government's Office 9.0% 9.0% National Assembly 4.0% 4.0% Government institutions 48.5% 48.5% Local Government 0.5% 0.5% Bilateral/multilateral agencies 8.0% 8.0% Civil society 10.0% 10.0% Private sector 6.0% 6.0% Academia 6.0% 6.0% Media 8.0% 8.0% A. General Issues facing Lao PDR In general would you say that Lao PDR is headed in... ? Percentage of Respondents FY 2015 FY 2018 The right direction 85.5% 79.9% The wrong direction 1.8% 2.6% Not sure 12.7% 17.4% In your view, is climate change a very serious problem, somewhat serious, not too serious, or not a problem in your country?* (Select only ONE response) Percentage of Respondents FY 2015 FY 2018 A very serious problem 43.8% 28.4% A somewhat serious problem 39.0% 48.1% Not too serious problem 17.1% 20.9% Not a problem 0.0% 1.2% Don’t know 0.0% 1.4% *Significantly different between FY2015 and FY2018 B. Overall Attitudes toward the World Bank Group FY 2015 FY 2018 N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 247 6.53 2.02 343 5.75 2.44 Lao PDR?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between FY2015 and FY2018 FY 2015 FY 2018 N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 229 7.65 1.50 294 7.39 1.74 effectiveness in Lao PDR. (1-Not effective at all, 10-Very effective) 21Only those questions that were asked in the FY 2015 and FY 2018 country opinion surveys, with similar response scales/options, are presented in this appendix. 92 World Bank Group Country Opinion Survey 2018: Lao PDR B. Overall Attitudes toward the World Bank Group (continued) FY 2015 FY 2018 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Lao PDR solve its most complicated development 215 7.45 1.45 289 7.30 1.65 challenges? (1-To no degree at all, 10-To a very significant degree) To what extent do you believe that the World Bank Group’s work and support help the poorest in Lao PDR?* (Select only ONE response) Percentage of Respondents FY 2015 FY 2018 To a fully sufficient degree 9.8% 3.2% To a somewhat sufficient degree 31.7% 31.4% To a somewhat insufficient degree 50.0% 41.9% To a very insufficient degree 4.5% 8.8% Don’t know 4.1% 14.7% *Significantly different between FY2015 and FY2018 To what extent do you agree with the following statements about the World Bank Group’s work in Lao PDR? (1-Strongly disagree, 10-Strongly agree) FY 2015 FY 2018 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 225 7.67 1.64 286 7.59 1.46 development in Lao PDR The World Bank Group’s work is aligned with what I consider the 210 7.51 1.59 279 7.48 1.48 development priorities for Lao PDR To what extent is the World Bank Group an effective development partner in Lao PDR, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) FY 2015 FY 2018 N Mean SD N Mean SD Responsiveness to needs 184 6.93 1.56 254 6.93 1.49 Flexibility (in terms of the institution’s products and services) 175 6.60 1.61 211 6.73 1.49 Flexibility (in terms of changing country circumstances) 180 6.76 1.68 207 6.68 1.56 Being inclusive 177 6.91 1.77 251 6.82 1.49 Openness (sharing data and other information) 208 7.42 1.55 252 7.19 1.78 Collaboration with the Government 208 8.12 1.26 273 7.91 1.34 The speed in which it gets things accomplished on the ground 165 6.89 1.70 244 7.03 1.59 Helping to bring discipline/effective supervision to implementation 235 7.49 1.48 of investment projects Collaboration with civil society 173 7.17 1.67 213 6.95 1.64 Staff accessibility 194 7.17 1.58 239 7.04 1.68 Collaboration with other donors and development partners 239 7.45 1.43 Collaboration with the private sector 153 6.92 1.67 183 6.66 1.60 Straightforwardness and honesty 188 7.89 1.39 231 7.81 1.50 Treating clients and stakeholders in Lao PDR with respect 195 7.80 1.63 233 7.78 1.24 Being a long-term partner* 208 8.66 1.29 264 8.42 1.26 *Significantly different between FY2015 and FY2018 93 World Bank Group Country Opinion Survey 2018: Lao PDR C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Lao PDR? (1-Not effective at all, 10-Very effective) FY 2015 FY 2018 N Mean SD N Mean SD Gender equity 169 7.28 1.69 211 7.30 1.51 Private sector development 141 6.53 1.90 162 6.52 1.73 Education 179 7.71 1.64 243 7.44 1.37 Public sector governance/reform 154 7.02 1.98 212 7.18 1.57 Global/regional integration 161 7.30 1.83 204 7.26 1.56 Food security 157 7.08 1.88 203 7.14 1.42 Energy* 162 7.75 1.35 212 7.38 1.46 Water and sanitation 166 7.42 1.66 224 7.40 1.50 Environmental sustainability 175 7.34 1.73 209 7.25 1.50 Job creation/employment 140 6.60 1.91 187 6.64 1.70 Health 163 7.46 1.67 206 7.22 1.59 Financial markets 136 6.74 1.85 171 6.98 1.60 Transport 164 7.17 1.64 194 6.93 1.71 Trade and exports 150 6.98 1.82 165 6.82 1.63 Natural resource management 170 7.35 1.70 198 7.06 1.71 Climate change 149 7.02 1.67 202 6.84 1.65 Poverty reduction* 198 7.79 1.70 236 7.38 1.64 Anti corruption 106 6.06 2.33 164 6.32 2.03 Economic growth 168 7.47 1.56 204 7.35 1.43 Equality of opportunity 136 6.87 1.85 169 6.77 1.63 Disease 131 7.04 1.98 168 6.88 1.49 *Significantly different between FY2015 and FY2018 FY 2015 FY 2018 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 209 7.27 1.52 266 7.32 1.33 development results in Lao PDR? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Lao PDR? (1-Strongly disagree, 10-Strongly agree) FY 2015 FY 2018 N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of 190 7.13 1.69 251 7.30 1.57 Lao PDR The World Bank Group meets Lao PDR’s needs for knowledge 193 7.15 1.72 264 7.18 1.77 services D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? * Percentage of Respondents FY 2015 FY 2018 Weekly 2.5% 7.2% Monthly 15.6% 21.1% A few times a year 26.2% 41.0% Rarely 28.3% 17.2% Never 27.4% 13.6% *Significantly different between FY2015 and FY2018 94 World Bank Group Country Opinion Survey 2018: Lao PDR D. The World Bank Group’s Knowledge Work and Activities (continued) In Lao PDR, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) FY 2015 FY 2018 N Mean SD N Mean SD Are timely 172 6.89 1.47 224 7.14 1.38 Include appropriate level of stakeholder involvement during 166 7.00 1.54 228 7.04 1.41 preparation Lead to informed government decisions* 177 7.07 1.69 229 7.37 1.43 Influence policy reforms 185 7.18 1.67 227 7.25 1.52 Are accessible (well written and easy to understand) 182 7.34 1.53 249 7.44 1.31 Are source of relevant information on global good practices 196 7.84 1.51 252 7.74 1.31 Are adequately disseminated 191 6.84 1.72 239 6.56 1.63 Are translated enough into local language* 183 6.91 1.79 215 6.36 1.86 Are adaptable to Lao PDR’s specific development challenges and 196 7.26 1.52 238 7.00 1.57 country circumstances *Significantly different between FY2015 and FY2018 FY 2015 FY 2018 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development 221 7.41 1.49 287 7.69 1.46 results in your country?* Overall, how would you rate the technical quality of the World 213 7.68 1.29 286 7.73 1.34 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between FY2015 and FY2018 E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) FY 2015 FY 2018 N Mean SD N Mean SD The World Bank Group disburses funds promptly* 149 7.27 1.60 184 6.76 1.78 The World Bank Group effectively monitors and evaluates the 180 7.61 1.53 254 7.60 1.43 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 158 7.50 1.45 215 7.34 1.48 timely fashion The World Bank Group’s “Safeguard Policy” requirements are 200 7.61 1.41 reasonable The World Bank Group’s conditions on its lending are reasonable 147 7.70 1.48 210 7.51 1.48 The World Bank Group takes decisions quickly in Lao PDR 148 7.18 1.66 205 6.82 1.76 Working with the World Bank Group increases Lao PDR’s 191 7.76 1.45 251 7.60 1.55 institutional capacity The World Bank Group provides effective implementation support* 181 7.94 1.41 254 7.56 1.45 Where country systems are adequate, the World Bank Group 148 7.58 1.56 221 7.39 1.40 makes appropriate use of them *Significantly different between FY2015 and FY2018 FY 2015 FY 2018 N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote public private partnerships in 152 6.87 1.78 228 7.20 1.50 Lao PDR? (1-To no degree at all, 10-To a very significant degree) 95 World Bank Group Country Opinion Survey 2018: Lao PDR E. Working with the World Bank Group (continued) NAM THEUN 2 To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) FY 2015 FY 2018 N Mean SD N Mean SD The World Bank Group should be involved in projects such as NT2, because its involvement helps to ensure that appropriate 187 8.29 1.51 249 8.10 1.53 environmental and social mitigation measures are in place. The World Bank Group has provided, throughout, an appropriate 166 8.14 1.57 217 8.03 1.45 level of support to the NT2 project. NT2 is having a positive impact on sustainable economic 187 8.45 1.51 253 8.04 1.62 development in Lao PDR.* The kind of support that the World Bank Group provided to the NT2 project would be very beneficial to future large development 189 8.60 1.41 246 8.15 1.33 projects in Lao PDR.* There is significant value added from World Bank Group 176 8.47 1.40 241 8.00 1.48 involvement in large infrastructure projects such as NT2.* *Significantly different between FY2015 and FY2018 F. The Future Role of the World Bank Group in Lao PDR When considering the combination of services that the World Bank Group offers in Lao PDR, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Lao PDR?* (Select only ONE response) Percentage of Respondents FY 2015 FY 2018 Financial services 49.8% 26.4% Knowledge products 15.2% 18.2% Convening services 5.1% 12.7% None of the above 2.5% 0.3% The combination is appropriate for Lao PDR 23.2% 36.4% Don’t know 4.2% 6.1% *Significantly different between FY2015 and FY2018 G. Communication and Information Sharing Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions?* Percentage of Respondents FY 2015 FY 2018 Yes 50.5% 37.9% No 49.5% 62.1% *Significantly different between FY2015 and FY2018 Do you have reliable access to the Internet?* Percentage of Respondents FY 2015 FY 2018 Yes 79.5% 70.9% No 20.5% 29.1% *Significantly different between FY2015 and FY2018 Do you use/have you used the World Bank Group website? Percentage of Respondents FY 2015 FY 2018 Yes 55.4% 56.0% No 44.6% 44.0% Do you currently consult the World Bank Group social media sites?* Percentage of Respondents FY 2015 FY 2018 Yes 10.7% 40.6% No 89.3% 59.4% *Significantly different between FY2015 and FY2018 96 World Bank Group Country Opinion Survey 2018: Lao PDR G. Communication and Information Sharing (continued) Which Internet connection do you use primarily when visiting a World Bank Group website?* Percentage of Respondents FY 2015 FY 2018 High speed/WiFi 67.2% 46.5% Mobile (3G/4G) 32.8% 53.5% *Significantly different between FY2015 and FY2018 Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) FY 2015 FY 2018 N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate* 156 7.76 1.43 176 7.40 1.36 I find the information on the World Bank Group’s websites useful 155 7.97 1.37 181 8.14 1.16 The World Bank Group’s social media channels are valuable 105 7.50 1.77 197 7.75 1.45 sources of information about the institution *Significantly different between FY2015 and FY2018 97 World Bank Group Country Opinion Survey 2018: Lao PDR Appendix E: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally Which of the following describes most of your exposure to the World Bank Group in Lao PDR? (Choose no more than TWO) collaborate/work with the World Bank Indicator Question Group in your country? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Not collaborating Collaborating No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG with the WBG Overall, please rate your impression of the World Bank Group’s 7.31 7.55 7.44 7.28 7.45 7.30 7.39 7.44 7.30 7.56 7.49 7.16 effectiveness in Lao PDR. Overall the World Bank Group currently plays a relevant role in 7.45 7.81 7.59 7.62 7.67 7.42 7.54 7.68 7.40 7.86 7.71 7.27 development in Lao PDR The World Bank Group’s work is aligned with what I consider the 7.34 7.68 7.48 7.51 7.69 6.95 7.35 7.68 7.29 7.77 7.63 7.05 development priorities for Lao PDR Responsiveness to needs 6.72 7.18 7.01 6.50 7.05 6.64 6.68 7.25 6.76 7.20 7.04 6.54 Flexibility (in terms of the institution’s products and services) 6.63 6.91 6.78 6.67 6.84 6.57 6.49 7.14 6.76 6.77 6.86 6.43 Flexibility (in terms of changing country circumstances) 6.54 6.89 6.73 6.70 6.84 6.42 6.47 7.04 6.65 6.82 6.81 6.43 Being inclusive 6.63 7.01 6.85 6.62 6.86 6.70 6.77 6.87 6.68 7.00 6.85 6.69 Openness (sharing data and other information) 7.09 7.34 7.26 6.98 7.11 7.45 7.10 7.37 7.21 7.22 7.20 7.24 Collaboration with the Government 7.83 8.02 7.92 7.94 8.00 7.72 7.77 8.14 7.92 7.92 7.94 7.84 The speed in which it gets things accomplished on the ground 6.93 7.14 7.04 6.97 7.10 6.86 6.87 7.25 7.03 7.04 7.07 6.92 Helping to bring discipline/effective supervision to implementation 7.50 7.49 7.51 7.48 7.69 7.07 7.39 7.66 7.48 7.55 7.49 7.55 of investment projects Collaboration with civil society 6.83 7.09 6.96 6.95 7.06 6.73 6.92 7.02 6.91 7.03 6.93 7.05 Staff accessibility 6.59 7.50 7.11 6.68 7.18 6.71 6.77 7.42 6.83 7.32 7.24 6.43 Collaboration with other donors and development partners 7.23 7.71 7.55 7.07 7.56 7.24 7.33 7.65 7.39 7.57 7.48 7.39 Collaboration with the private sector 6.28 7.08 6.70 6.42 6.67 6.61 6.57 6.77 6.47 6.90 6.73 6.42 Straightforwardness and honesty 7.90 7.70 7.81 7.87 7.74 8.00 7.78 7.87 7.98 7.60 7.73 8.11 Treating clients and stakeholders in Lao PDR with respect 7.72 7.77 7.79 7.63 7.75 7.79 7.89 7.58 7.64 7.92 7.72 7.88 Being a long-term partner 8.33 8.51 8.41 8.50 8.44 8.38 8.44 8.41 8.37 8.50 8.40 8.51 To what extent does the World Bank Group’s work help to 7.27 7.47 7.43 7.05 7.47 7.11 7.23 7.57 7.29 7.46 7.35 7.42 achieve development results in Lao PDR? The World Bank Group’s financial instruments meet the needs of 7.18 7.45 7.32 7.31 7.51 6.80 6.99 7.73 7.20 7.46 7.40 7.00 Lao PDR The World Bank Group meets Lao PDR’s needs for knowledge 6.97 7.29 7.18 6.85 7.30 6.64 6.88 7.44 6.92 7.40 7.16 7.00 services The World Bank Group’s knowledge work and activities are adaptable to Lao PDR’s specific development challenges and 6.92 7.14 7.03 7.00 7.14 6.68 7.01 7.04 6.97 7.11 6.99 7.14 country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 7.75 7.69 7.71 7.88 7.85 7.40 7.59 7.93 7.76 7.69 7.71 7.80 development results in your country? Overall, how would you rate the technical quality of the World 7.74 7.76 7.73 7.88 7.78 7.68 7.70 7.83 7.82 7.67 7.74 7.82 Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in Lao PDR 6.76 6.90 6.81 6.97 7.01 6.33 6.66 7.04 6.88 6.79 6.84 6.80 Where country systems are adequate, the World Bank Group makes appropriate use of them 7.40 7.30 7.39 7.24 7.32 7.47 7.18 7.61 7.55 7.14 7.32 7.51 Yellow highlight indicates significant difference between Yes and No means. 98 World Bank Group Country Opinion Survey 2018: Lao PDR Appendix F: Lao PDR FY18 COS Questionnaire World Bank Group Country Survey FY 2018 – Lao PDR The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Lao PDR or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Lao PDR greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Lao PDR. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 99 World Bank Group Country Opinion Survey 2018: Lao PDR SECTION A: GENERAL ISSUES FACING LAO PDR A1. In general, would you say that Lao PDR is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure A2. Listed below are a number of development priorities in Lao PDR. Please identify which of the following you consider the most important development priorities in Lao PDR. (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 16 Agriculture and rural development assistance) Gender equity (closing the gap between women 2 17 Trade and exports and men, and boys and girls) 3 Private sector development 18 Crime and violence Natural resource management (e.g., hydropower, 4 Education 19 mining) Public sector governance/reform (i.e., government 5 effectiveness, public financial management, public 20 Climate change (e.g., mitigation, adaptation) expenditure, fiscal system reform) 6 Global/regional integration 21 Poverty reduction 7 Food security 22 Anti corruption 8 Urban development 23 Law and justice 9 Energy 24 Economic growth 10 Water and sanitation 25 Disaster risk management 11 Pollution 26 Equality of opportunity (i.e., social inclusion) 12 Job creation/employment 27 Disease 13 Health 28 Information and communications technology 14 Financial markets 29 Environmental sustainability 15 Transport (e.g., roads, bridges, transportation) 100 World Bank Group Country Opinion Survey 2018: Lao PDR SECTION A: GENERAL ISSUES A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Lao PDR? (Choose no more than THREE) 1 Economic growth 15 Water and sanitation 2 Disaster risk management 16 Pollution 3 Equality of opportunity (i.e., social inclusion) 17 Job creation/employment 4 Disease 18 Health 5 Information and communications technology 19 Financial markets Public sector governance/reform (i.e., government Social protection (e.g., pensions, targeted social 6 20 effectiveness, public financial management, public assistance) expenditure, fiscal system reform) Gender equity (closing the gap between women 7 Agriculture and rural development 21 and men, and boys and girls) 8 Trade and exports 22 Private sector development 9 Crime and violence 23 Education 10 Climate change (e.g., mitigation, adaptation) 24 Global/regional integration 11 Transport (e.g., roads, bridges, transportation) 25 Food security 12 Energy 26 Urban development Natural resource management (e.g., hydropower 13 Anti corruption 27 and mining) 14 Law and justice 28 Environmental sustainability A4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Lao PDR? (Choose no more than TWO) 1 Greater access to health and nutrition for citizens 2 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 3 A growing middle class 4 Better opportunity for the poor who live in rural areas 5 Better opportunity for the poor who live in urban areas 6 Consistent economic growth 7 More reliable social safety net 8 Greater access to micro-finance for the poor 9 Greater voice and participation for citizens to help ensure greater accountability 10 Education and training that better ensure job opportunity 11 Better quality public services 12 Better employment opportunities for young people 13 Better employment opportunities for women 14 Other (please specify):_____________________________________ 101 World Bank Group Country Opinion Survey 2018: Lao PDR SECTION A: GENERAL ISSUES A5. In your view, is climate change a very serious problem, somewhat serious, not too serious, or not a problem in your country? (Select only ONE response) 1 A very serious problem 2 A somewhat serious problem 3 Not too serious problem 4 Not a problem 5 Don’t know A6. In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an important development priority in Lao PDR? (Select only ONE response) 1 A very important development priority 2 A moderately important development priority 3 A slightly important development priority 4 Not an important development priority 5 Don’t know A7. Do you think the income gap between the urban and rural populations in Lao PDR is a very big problem, a moderately big problem, a small problem or not a problem at all? (Select only ONE response) 1 A very big problem 2 A moderately big problem 3 A small problem 4 Not a problem at all 5 Don’t know 102 World Bank Group Country Opinion Survey 2018: Lao PDR SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Lao PDR? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Lao PDR. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Lao PDR solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank Group can have the most impact on development results in Lao PDR, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Lao PDR? (Choose no more than THREE) 1 Energy 16 Economic growth 2 Water and sanitation 17 Disaster risk management 3 Pollution 18 Equality of opportunity (i.e., social inclusion) 4 Job creation/employment 19 Disease 5 Health 20 Information and communications technology 6 Financial markets 21 Transport (e.g., roads, bridges, transportation) Social protection (e.g., pensions, targeted social 7 22 Agriculture and rural development assistance) Gender equity (closing the gap between women 8 23 Trade and exports and men, and boys and girls) 9 Private sector development 24 Crime and violence Natural resource management (e.g., hydropower 10 Education 25 and mining) Public sector governance/reform (i.e., government 11 effectiveness, public financial management, public 26 Climate change (e.g., mitigation, adaptation) expenditure, fiscal system reform) 12 Global/regional integration 27 Poverty reduction 13 Food security 28 Anti corruption 14 Urban development 29 Environmental sustainability 15 Law and justice 103 World Bank Group Country Opinion Survey 2018: Lao PDR SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Lao PDR? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Bringing together different groups of stakeholders   2 Capacity development   3 Technical assistance   4 Policy advice, studies, analyses   5 Financial resources   6 Data and statistics   Promoting knowledge sharing (e.g., South-South 7   knowledge sharing) 8 Implementation support   9 Mobilizing third party financial resources   10 Development partner coordination   11 Other (please specify): ________________________   B6. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Lao PDR? (Choose no more than TWO) 1 Not willing to honestly criticize policies and reform efforts in the country 2 Staff too inaccessible 3 Not collaborating enough with private sector 4 Not adequately collaborating with organizations such as bilaterals, multilaterals, trust funds, UN agencies 5 Not aligned with country priorities 6 Not adequately sensitive to political/social realities in Lao PDR 7 Too influenced by developed countries 8 World Bank Group’s processes too slow 9 World Bank Group’s processes too complex 10 Not exploring alternative policy options 11 Not sufficiently focused on results 12 Not committed for the long term in the country 13 Its advice and strategies do not lend themselves to practical problem solving 14 Not collaborating enough with civil society (including NGOs, CSOs) 15 Not enough public disclosure of its work 16 Arrogant in its approach 17 Inadequate World Bank Group’s staffing in Lao PDR 18 The credibility of its knowledge/data 19 Other (please specify): __________________________________________________ 20 Don’t know 104 World Bank Group Country Opinion Survey 2018: Lao PDR SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B7. To what extent do you believe that the World Bank Group’s work and support help the poorest in Lao PDR? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know B8. How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Lao PDR Government’s efforts to reduce poverty? (If you have NO exposure to/experience with the instruments listed below, please select “N/A”) Not effective Very N/A at all effective 1 Investment Project Financing (IPF) 1 2 3 4 5 6 7 8 9 10  2 Development Policy Financing (DPF) 1 2 3 4 5 6 7 8 9 10  3 Trust funds and grants 1 2 3 4 5 6 7 8 9 10  4 MIGA Guarantees 1 2 3 4 5 6 7 8 9 10  5 IFC Investment Services 1 2 3 4 5 6 7 8 9 10  6 IFC Advisory Services 1 2 3 4 5 6 7 8 9 10  B9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Beneficiaries 7 Academia/think tanks/research institutes 2 Youth/university groups 8 National assembly 3 Private sector 9 Media 4 Local government 10 Other (please specify): _____________________ 5 Development partner community 11 Don’t know Civil society organizations (e.g., NGOs, Non-profit 6 associations) To what extent do you agree with the following statements about the World Bank Group’s work in Lao PDR? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B10 1 2 3 4 5 6 7 8 9 10  relevant role in development in Lao PDR The World Bank Group’s work is aligned with what I B11 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Lao PDR 105 World Bank Group Country Opinion Survey 2018: Lao PDR SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Lao PDR, in terms of each of the following? To no degree To a very significant Don't at all degree know B12 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B13 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B14 1 2 3 4 5 6 7 8 9 10  circumstances) B15 Being inclusive 1 2 3 4 5 6 7 8 9 10  B16 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B17 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B18 1 2 3 4 5 6 7 8 9 10  the ground Helping to bring discipline/effective supervision to B19 1 2 3 4 5 6 7 8 9 10  implementation of investment projects B20 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B21 Staff accessibility 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development B22 1 2 3 4 5 6 7 8 9 10  partners B23 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  B24 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in Lao PDR with B25 1 2 3 4 5 6 7 8 9 10  respect B26 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  B27. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank Group does not provide the government with consistent support throughout the reform effort 2 Political pressures and obstacles 3 Reforms are not well thought out in light of country challenges 4 Poor coordination within the Government 5 There is an inadequate level of private sector participation and support 6 Poor development partner coordination 7 The World Bank Group is not sensitive enough to political/social realities on the ground 8 Lack of/inadequate levels of capacity in Government 9 There is not an adequate level of citizen/civil society participation 10 Corruption 11 Poor coordination within the World Bank Group 12 Other (please specify): ________________________________________ 106 World Bank Group Country Opinion Survey 2018: Lao PDR SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In Lao PDR, to what extent do the World Bank Group’s financial resources, advice, and knowledge influence policy related to … ? To no degree To a very significant Don't at all degree know Gender (i.e., closing the gap between women and 1 1 2 3 4 5 6 7 8 9 10  men, and boys and girls) 2 The impact of climate change 1 2 3 4 5 6 7 8 9 10  C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Lao PDR? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know Gender equity (closing the gap between women and 1 1 2 3 4 5 6 7 8 9 10  men, and boys and girls) 2 Private sector development 1 2 3 4 5 6 7 8 9 10  3 Education 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 4 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 5 Global/regional integration 1 2 3 4 5 6 7 8 9 10  6 Food security 1 2 3 4 5 6 7 8 9 10  7 Energy 1 2 3 4 5 6 7 8 9 10  8 Water and sanitation 1 2 3 4 5 6 7 8 9 10  9 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  10 Job creation/employment 1 2 3 4 5 6 7 8 9 10  11 Health 1 2 3 4 5 6 7 8 9 10  12 Financial markets 1 2 3 4 5 6 7 8 9 10  13 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  14 Agriculture and rural development 1 2 3 4 5 6 7 8 9 10  15 Trade and exports 1 2 3 4 5 6 7 8 9 10  Natural resource management (e.g., hydropower, 16 1 2 3 4 5 6 7 8 9 10  mining) 17 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  18 Poverty reduction 1 2 3 4 5 6 7 8 9 10  19 Anti corruption 1 2 3 4 5 6 7 8 9 10  20 Law and justice 1 2 3 4 5 6 7 8 9 10  21 Economic growth 1 2 3 4 5 6 7 8 9 10  22 Disaster risk management 1 2 3 4 5 6 7 8 9 10  23 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 10  24 Disease 1 2 3 4 5 6 7 8 9 10  107 World Bank Group Country Opinion Survey 2018: Lao PDR SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. To what extent does the World Bank Group’s work help to achieve development results in Lao PDR? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Lao PDR? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C4 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, etc.) meet the needs of Lao PDR The World Bank Group meets Lao PDR’s needs C5 for knowledge services (e.g., research, analysis, 1 2 3 4 5 6 7 8 9 10  data, technical assistance) C6. How effectively does the World Bank Group help Lao PDR to mobilize finance for development from private sector sources? 1 2 3 4 5 6 7 8 9 10  Not effectively at Very effectively Don't know all C7. As part of IDA18, the World Bank Group has expanded (or developed) a number of financial instruments to respond to challenges in IDA countries. These include the Crisis Response Window (CRW), Pandemic Emergency Finance Facility (PEF), Catastrophe Deferred Draw Down Option (CAT- DDO), and the Private Sector Window (PSW). In general, how familiar are you with these new or expanded financial instruments in Lao PDR? (Select only ONE response) 1 Very familiar 2 Somewhat familiar 3 Somewhat unfamiliar 4 Very unfamiliar 5 Don’t know How effectively does the World Bank Group support Lao PDR’s efforts … ? Not effectively Very Don't at all effectively know To build stronger domestic resource C8 mobilization systems in the Government 1 2 3 4 5 6 7 8 9 10  (e.g., tax collection) To develop better and stronger data C9 collection/analytics systems within the 1 2 3 4 5 6 7 8 9 10  Government C10 To strengthen the country’s crisis preparedness 1 2 3 4 5 6 7 8 9 10  108 World Bank Group Country Opinion Survey 2018: Lao PDR SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Lao PDR, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree To a very significant Don't at all degree know D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation D4 Lead to informed government decisions 1 2 3 4 5 6 7 8 9 10  D5 Influence policy reforms 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D6 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on D7 1 2 3 4 5 6 7 8 9 10  global good practices D8 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D9 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Lao PDR’s specific D10 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D11. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D12. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 109 World Bank Group Country Opinion Survey 2018: Lao PDR SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and reviews E3 1 2 3 4 5 6 7 8 9 10  are done in a timely fashion The World Bank Group’s “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10  in Lao PDR Working with the World Bank Group increases E7 1 2 3 4 5 6 7 8 9 10  Lao PDR’s institutional capacity The World Bank Group provides effective E8 implementation support (i.e. supervision of 1 2 3 4 5 6 7 8 9 10  projects) Where country systems (e.g., procurement, financial management, etc.) are adequate, the E9 1 2 3 4 5 6 7 8 9 10  World Bank Group makes appropriate use of them E10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Lao PDR? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree 110 World Bank Group Country Opinion Survey 2018: Lao PDR SECTION E: WORKING WITH THE WORLD BANK GROUP NAM THEUN 2 To what extent do you agree/disagree with the following statements, on a ten-point scale? Strongly Strongly Don't disagree agree know The World Bank Group should be involved in projects such as NT2, because its involvement E11 helps to ensure that appropriate 1 2 3 4 5 6 7 8 9 10  environmental and social mitigation measures are in place. The World Bank Group has provided, E12 throughout, an appropriate level of support 1 2 3 4 5 6 7 8 9 10  to the NT2 project. NT2 is having a positive impact on sustainable E13 1 2 3 4 5 6 7 8 9 10  economic development in Lao PDR The kind of support that the World Bank Group provided to the NT2 project would be E14 1 2 3 4 5 6 7 8 9 10  very beneficial to future large development projects in Lao PDR. There is significant value added from World E15 Bank Group involvement in large 1 2 3 4 5 6 7 8 9 10  infrastructure projects such as NT2. 111 World Bank Group Country Opinion Survey 2018: Lao PDR SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN LAO PDR F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Lao PDR? (Choose no more than TWO) 1 Offer more innovative knowledge services 2 Collaborate more effectively with Government clients (e.g., national, state, local) 3 Work faster 4 Reduce the complexity of obtaining World Bank Group financing 5 Be more adaptive to the country context 6 Help to bring discipline/effective supervision to implementation of World Bank Group projects 7 Collaborate more effectively with organizations such as bilaterals, multilaterals, trust funds, UN agencies 8 Offer more innovative financial products 9 Ensure greater selectivity in its work 10 Provide more adequate data/knowledge/statistics/figures on Lao PDR’s economy 11 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 12 Work more with civil society and beneficiary representatives 13 Increase the level of capacity development in the country 14 Leverage the private sector more (i.e., mobilize private sector development) 15 Improve the quality of its experts as related to Lao PDR’s specific challenges 16 Work more with private sector 17 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Lao PDR, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Lao PDR? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Lao PDR 6 Don’t know 112 World Bank Group Country Opinion Survey 2018: Lao PDR SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN LAO PDR F3. Please answer the following questions: (Choose no more than THREE for each column) A. Which THREE areas below would B. Which THREE areas benefit most from the World Bank below would benefit most Group playing a leading role among from other donors in Lao international partners in Lao PDR? PDR? 1 Social cohesion   2 Public financial management   3 Reducing gender based violence   4 Crisis preparedness   5 Crisis response   6 Access to justice systems   7 Conflict resolution mechanisms   8 Support domestic resource mobilization   9 Access to basic services   10 Capacity of state institutions   11 Jobs   12 Improving livelihoods   13 Food security   14 Social safety nets   15 Doing Business (e.g., business climate)   113 World Bank Group Country Opinion Survey 2018: Lao PDR SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Lao PDR? (Choose no more than TWO) 1 Local radio 6 Internet (e.g., websites) 2 International radio 7 Periodicals (e.g., magazines) Social media (e.g., blogs, Facebook, Twitter, 3 8 International television YouTube, Flickr) 4 International newspapers 9 Local newspapers 5 Local television 10 Other (please specify): ____________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) World Bank Group’s publications and other written Direct contact with World Bank Group (i.e., face to 1 5 materials face meetings/discussions) 2 e-Newsletters 6 World Bank Group’s website World Bank Group’s Social media (e.g., blogs, Facebook, Twitter, 3 7 seminars/workshops/conferences YouTube, Flickr) 4 Mobile phones 8 Other (please specify): ____________________ Are you aware of the World Bank Group's Access to Information Policies under which the World G3 Yes No Bank Group discloses any information in its possession that is not on a list of exceptions? G4 Do you have reliable access to the Internet? Yes No G5 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, G6 Yes No Twitter, YouTube, and Flickr)? G7. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/WiFi 2 Mobile (3G/4G) G8. How frequently do you consult the World Bank Group’s website and/or social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) for information/knowledge that you can use in your work? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never 114 World Bank Group Country Opinion Survey 2018: Lao PDR SECTION G: COMMUNICATION AND INFORMATION SHARING Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to G9 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s G10 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., G11 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution 115 World Bank Group Country Opinion Survey 2018: Lao PDR SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) Civil society organizations (e.g., NGOs, Non-profit 1 Presidential Office 10 associations) 2 Prime Minister’s Office 11 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Regulatory 3 National Assembly 12 Agency, Central Bank) Employee of a Ministry, Ministerial Department Mass organizations (Lao Trade Union, Lao Youth 4 13 or Implementation Agency Union, Lao Women’s Union, and Lao Front) Project Management Unit (PMU) overseeing implementation of project/ 5 14 Youth Group Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 15 Academia/Research Institute/Think Tank 7 Bilateral/Multilateral Agency 16 Judiciary Branch 8 Private Sector Organization 17 Other (please specify): ________________________ 9 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ________________________ 11 Finance and markets H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? 1 Yes 2 No H4. Which of the following agencies of the World Bank Group do you primarily engage with in Lao PDR? (Select only ONE response) 1 The World Bank (IDA) 2 The International Finance Corporation (IFC) 3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ 116 World Bank Group Country Opinion Survey 2018: Lao PDR SECTION H: BACKGROUND INFORMATION H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view of how the two institutions work together in Lao PDR? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in Lao PDR? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. What’s your gender? 1 Female 2 Male H9. What’s your age? 1 25 and under 2 26-35 3 36-45 4 46-55 5 56 and above Thank you for completing the survey! 117