Skip to Main Navigation

Congo call center : business amid fragility (English)

In fragile settings the challenges of building a business are increased by a legacy of conflict, instability, and loss. Institutions struggle to provide basic services, let alone the complex reforms and public goods necessary for an enabling business environment. Despite these substantial obstacles, it is possible to create a sophisticated business in even the most challenging settings. The Congo Call Center is one such example, a formal services...
See More

DETAILS

DOWNLOADS

COMPLETE REPORT

Official version of document (may contain signatures, etc)


Citation

Pace,Jordan Townswick.

Congo call center : business amid fragility (English). EMCompass|no. 16 Washington, D.C. : World Bank Group. http://documents.worldbank.org/curated/en/796081477472201690

This document is being processed or is not available.