World Bank Group Country Opinion Survey 2019: Peru FY 2019 Peru Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 September 2019 World Bank Group Country Opinion Survey 2019: Peru Acknowledgements The Peru Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG), led by Sharon Felzer (Senior Communications Officer, Head of PORG). Svetlana Markova, Antonina Redko, Jessica Cameron, and Yulia Danilina oversaw design, reporting, and analysis. Dania Mendoza, Noreen Wambui, and Irina Popova provided data support. PORG acknowledges the significant contribution from the Peru country team and the independent fielding agency Ipsos. In particular, PORG is grateful for the support from Ericka Milenka Nogales De Tejerina (Communications Associate) who coordinated the survey related activities from La Paz, Bolivia. 1 World Bank Group Country Opinion Survey 2019: Peru Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing Peru ..........................................................9 V. Overall Attitudes toward the World Bank Group .......................15 VI. Sectoral Effectiveness................................................................20 VII. How the World Bank Group Operates .......................................23 VIII. World Bank Group’s Knowledge and Instruments .....................28 IX. The Future Role of the World Bank Group in Peru ....................32 X. Communication and Outreach ..................................................35 XI. Appendices ................................................................................40 PERU 2 World Bank Group Country Opinion Survey 2019: Peru I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Peru perceive the WBG. The survey explored: ▪ General Issues Facing Peru ▪ Overall Attitudes toward the World Bank Group ▪ World Bank Group’s Effectiveness and Results ▪ The World Bank Group’s Knowledge Work and Activities ▪ Working with the World Bank Group ▪ The Future Role of the World Bank Group in Peru ▪ Communication and Information Sharing ▪ Background Information II. Methodology From May to July 2019, 629 stakeholders of the WBG in Peru were invited to provide their opinions on the WBG’s work in the country by participating in a Country Opinion Survey. Participants were drawn from the Office of the President, Prime Minister; office of a minister; office of a parliamentarian; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/ contractors working on WBG-supported projects/programs; local governments; bilateral and multilateral agencies; private sector organizations; the financial sector/private banks; private foundations; NGOs and community-based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; judiciary branch; and other organizations. A total of 159 stakeholders participated in the survey (25% response rate). Respondents received the questionnaires via courier or the online survey platform Qualtrics. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’16 (response rate was 37%, N=209). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY’16 COS report and the non- weighted data presented in appendices A, B, C, and E. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix D (page 73). Note that the body of the report presents data on selected questions of the survey questionnaire. Please refer to Appendix A for data on all survey questions. Appendices B, C, D and E present data on selected questions. Additional data breakdowns are available upon request. 3 World Bank Group Country Opinion Survey 2019: Peru III. Demographics of the Sample Current Affiliation ▪ For further analyses, some respondent groups were combined1. 1 Employees of ministries/ministerial departments/implementation agencies were combined with respondents from PMUs, and consultants working on WBG projects; respondents from bilateral agencies were combined with those from multilateral agencies; respondents from the financial sector/private banks were combined with those from private sector organizations; respondents from private foundations and NGOs/community-based organizations were combined in the “CSO” category; and the small number of respondents from the office of a minister, the office of a parliamentarian, and local government were included in the “Other” category. There were no respondents from the Office of the President/Prime Minister, trade unions, faith-based groups, youth groups, and the judiciary branch. 4 World Bank Group Country Opinion Survey 2019: Peru III. Demographics of the Sample (continued) Area of Primary Specialization 5 World Bank Group Country Opinion Survey 2019: Peru III. Demographics of the Sample (continued) Geographic Locations ▪ Because of the small number of respondents from Sierra and Coast, comparisons of geographic locations were not conducted. Exposure to Agencies within the World Bank Group 6 World Bank Group Country Opinion Survey 2019: Peru III. Demographics of the Sample (continued) Familiarity with the World Bank Group ▪ Impact of familiarity: Respondents’ ratings of familiarity with the WBG were significantly, strongly, correlated with their ratings of the WBG’s overall effectiveness in Peru, and significantly, moderately, correlated with their agreement that the WBG plays a relevant role in development in Peru, and with their ratings of the extent to which the WBG’s work helps to achieve development results in Peru. 7 World Bank Group Country Opinion Survey 2019: Peru III. Demographics of the Sample (continued) Familiarity with the WBG vs. Other Development Banks2 ▪ Year comparison: Respondents in this year’s Country Survey had significantly lower levels of familiarity with the World Bank Group and the Inter-American Development Bank (IDB/BID) than respondents in the FY’16 Country Survey. Respondents’ levels of familiarity with the Latin American Development Bank (CAF) were statistically similar in FY’16 and FY’19. 2 Means in the chart were calculated based on weighted data. See Appendix D (page 73) for details. 8 World Bank Group Country Opinion Survey 2019: Peru IV. General Issues Facing Peru Optimism for the Future of Peru Perceptions of Economic Opportunity 9 World Bank Group Country Opinion Survey 2019: Peru IV. General Issues Facing Peru (continued) Perceptions of Improvement and Decline in Specific Areas 10 World Bank Group Country Opinion Survey 2019: Peru IV. General Issues Facing Peru (continued) Development Priority ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that the most important development priorities in Peru were “education” (45%) and “public sector governance/reform” (43%). ▪ Specialization: Respondents who identified their primary specialization of work as “education” (14% of the sample) were significantly more likely to indicate that “education” was the most important development priority in Peru, compared to the rest of respondents in other areas of work (education specialists = 82%; others = 44%).3 3When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question G2 in Appendix F), analyses are done to see these respondents’ views about development priorities in a country. 11 World Bank Group Country Opinion Survey 2019: Peru IV. General Issues Facing Peru (continued) What Would Contribute Most to Reducing Poverty ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that the biggest contributors to poverty reduction in Peru were “education” (55%), “economic growth” (32%), and “water and sanitation” (31%). ▪ Specialization: Respondents who identified their primary specialization of work as “education” were significantly more likely to indicate that “education” was the greatest contributor to poverty reduction, compared to respondents from other areas (education specialists = 76%; others = 44%).4 4When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question G2 in Appendix F), analyses are done to see these respondents’ views about the areas of development that would contribute most to reducing poverty. 12 World Bank Group Country Opinion Survey 2019: Peru IV. General Issues Facing Peru (continued) The Impact of Global Challenges on Peru 13 World Bank Group Country Opinion Survey 2019: Peru IV. General Issues Facing Peru (continued) Attributions for Slow/Failed Reform Efforts 14 World Bank Group Country Opinion Survey 2019: Peru V. Overall Attitudes toward the World Bank Group Overall Effectiveness of the World Bank Group vs. Other Development Banks5 (Indicator Question) Achieving Development Results (Indicator Question) 5 Means in the charts on this page were calculated based on weighted data. 15 World Bank Group Country Opinion Survey 2019: Peru V. Overall Attitudes toward the World Bank Group (continued) Influence on Peru’s Development Agenda (Indicator Question) Trust in the WBG (Indicator Question) WBG Staff Preparedness6 6 Means in the chart were calculated based on weighted data. 16 World Bank Group Country Opinion Survey 2019: Peru V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups ▪ Collaboration: Respondents who collaborate with the WBG had higher mean ratings (although not statistically significant) for the aggregated responses to the twenty-eight COS indicator questions than respondents who do not collaborate with the WBG (collaborators = 6.7; non-collaborators = 6.1). Responses for individual indicator questions by exposure to the WBG can be found in Appendix E (page 78). 17 World Bank Group Country Opinion Survey 2019: Peru V. Overall Attitudes toward the World Bank Group (continued) Greatest Value ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that the WBG’s greatest values to Peru were its “policy advice, studies, analyses” (62%), “financial resources” (38%), and “technical assistance” (36%). 18 World Bank Group Country Opinion Survey 2019: Peru V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that the WBG’s greatest weaknesses in its work in Peru were “not enough public disclosure of its work” (22%) and “World Bank Group’s processes too slow” (21%). 19 World Bank Group Country Opinion Survey 2019: Peru VI. Sectoral Effectiveness Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison7 7 Means in the chart were calculated based on weighted data. 20 World Bank Group Country Opinion Survey 2019: Peru VI. Sectoral Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration8 8Note in the Appendix on the sectoral effectiveness (Appendix A, page 41) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 21 World Bank Group Country Opinion Survey 2019: Peru VI. Sectoral Effectiveness (continued) Helping the Poorest9 The WBG’s Human Capital Investment 9 Percentages in the chart were calculated based on weighted data. 22 World Bank Group Country Opinion Survey 2019: Peru VII. How the World Bank Group Operates The World Bank Group’s Work in Peru: Year Comparison10 The World Bank Group’s Work in Peru: Collaboration 10 Means in the chart were calculated based on weighted data. 23 World Bank Group Country Opinion Survey 2019: Peru VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison11 11 Means in the chart were calculated based on weighted data. 24 World Bank Group Country Opinion Survey 2019: Peru VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration 25 World Bank Group Country Opinion Survey 2019: Peru VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison12 12 Means in the chart were calculated based on weighted data. 26 World Bank Group Country Opinion Survey 2019: Peru VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration 27 World Bank Group Country Opinion Survey 2019: Peru VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities ▪ Stakeholder groups: This year, respondents from the media and independent government institutions indicated the most frequent usage of the WBG’s knowledge work and activities (“weekly/monthly”) compared to respondents from other stakeholder groups. 28 World Bank Group Country Opinion Survey 2019: Peru VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Peru’s Knowledge Needs13 (Indicator Question) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) 13 Means in the charts on this page were calculated based on weighted data. 29 World Bank Group Country Opinion Survey 2019: Peru VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities14 14 Means in the chart were calculated based on weighted data. 30 World Bank Group Country Opinion Survey 2019: Peru VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Peru’s Needs for Financial Instruments15 (Indicator Question) WBG’s Reimbursable Advisory Services 15 Means in the charts on this page were calculated based on weighted data. 31 World Bank Group Country Opinion Survey 2019: Peru IX. The Future Role of the World Bank Group in Peru The World Bank Group Should Collaborate More with … 32 World Bank Group Country Opinion Survey 2019: Peru IX. The Future Role of the World Bank Group in Peru (continued) Where the World Bank Group Should Focus its Resources ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that the WBG should focus its resources on “education” (40%) and “public sector governance/reform” (38%). ▪ Specialization: Respondents who identified their primary specialization of work as “education” were significantly more likely to indicate that the WBG should focus most of its resources on “education”, compared to respondents from other areas (education specialists = 67%; others = 38%).16 16When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question G2 in Appendix F), analyses are done to see these respondents’ views about which sectors the WBG should focus most of its resources. 33 World Bank Group Country Opinion Survey 2019: Peru IX. The Future Role of the World Bank Group in Peru (continued) Migrants: Donor Community’s Support Migrants: WBG’s Support 34 World Bank Group Country Opinion Survey 2019: Peru X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 54) for all responses by stakeholder groups. General Information Sources ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that they got most of their information about economic and social development issues in Peru from “Internet” (58%) and “periodicals/magazines” (35%). 35 World Bank Group Country Opinion Survey 2019: Peru X. Communication and Outreach (continued) Preferred Information Sources ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that they would prefer to receive information from the WBG through the “World Bank Group’s seminars/workshops/conferences” (43%) and “e-Newsletters” (42%). 36 World Bank Group Country Opinion Survey 2019: Peru X. Communication and Outreach (continued) General Information Sources: Languages Devices to Visit WBG Websites 37 World Bank Group Country Opinion Survey 2019: Peru X. Communication and Outreach (continued) WBG Interaction Frequency 38 World Bank Group Country Opinion Survey 2019: Peru X. Communication and Outreach (continued) Frequency of Specific WBG Interactions 39 World Bank Group Country Opinion Survey 2019: Peru XI. Appendices A. Responses to All Questions across All Respondents...................... 41 B. Responses to Selected Questions by Stakeholder Groups ............ 54 C. Responses to Selected Questions by Levels of Collaboration with the World Bank Group .......................................................... 66 D. Responses to Selected Questions by Year..................................... 73 E. Indicator Questions as a Function of Exposure to the WBG .......... 78 F. Peru FY 2019 COS Questionnaire .................................................. 79 PERU 40 World Bank Group Country Opinion Survey 2019: Peru Appendix A: Responses to All Questions across All Respondents (N=159) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Peru Percentage of Respondents 1. When you think about the future in Peru, are you … ? (N=158) Very pessimistic 1.3% Somewhat pessimistic 24.1% Somewhat optimistic 48.1% Very optimistic 24.7% Not sure 1.9% Percentage of Respondents 2. Do you think that economic opportunity for citizens in Peru is … ? (N=158) Increasing 34.8% Decreasing 25.3% Staying about the same 39.9% 41 World Bank Group Country Opinion Survey 2019: Peru A. General Issues Facing Peru (continued) 3. Listed below are a number of development priorities in Peru. Please identify which of the following you consider the most important development priorities Percentage of Respondents in Peru. (Choose no more than THREE) (Responses Combined; N=158) Education 49.4% Public sector governance/reform (i.e., government effectiveness, public financial 29.7% management, public expenditure, fiscal system reform) Anti-corruption 24.7% Judiciary reform 15.8% Job creation/employment (e.g., labor market reform) 14.6% Health 14.6% Transport (e.g., roads, bridges, transportation) 13.9% Water and sanitation 13.3% Economic growth 13.3% Agriculture and rural development 11.4% Poverty reduction 10.8% Natural resource management (e.g., deforestation, water resource management, 10.1% fisheries) Subnational government capacity and fiscal decentralization 9.5% Climate change (e.g., mitigation, adaptation) 9.5% Gender equity (addressing violence against women; closing the gap between 8.9% women and men, and boys and girls) Private sector development 7.0% Crime and violence 6.3% Urban development 5.1% Nutrition 5.1% Disaster risk management (e.g., disaster risk financing and insurance) 4.4% Information and communications technology 4.4% Financial markets (e.g., improving payment system, financial inclusion and 3.2% literacy) Social protection (e.g., pensions, targeted social assistance) 1.9% Trade and exports 1.9% Energy 1.3% Global/regional integration 0.6% Pollution 0.6% Disease (anemia, vector-borne) 0.6% 42 World Bank Group Country Opinion Survey 2019: Peru A. General Issues Facing Peru (continued) 4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in Peru? (Choose no more than THREE) (Responses Combined; N=152) Education 48.0% Economic growth 25.7% Public sector governance/reform (i.e., government effectiveness, public financial 25.7% management, public expenditure, fiscal system reform) Job creation/employment (e.g., labor market reform) 21.1% Water and sanitation 14.5% Agriculture and rural development 13.8% Transport (e.g., roads, bridges, transportation) 13.8% Anti-corruption 13.8% Subnational government capacity and fiscal decentralization 13.2% Health 12.5% Nutrition 11.2% Social protection (e.g., pensions, targeted social assistance) 9.2% Private sector development 9.2% Judiciary reform 8.6% Gender equity (addressing violence against women; closing the gap between 7.2% women and men, and boys and girls) Natural resource management (e.g., deforestation, water resource management, 6.6% fisheries) Disaster risk management (e.g., disaster risk financing and insurance) 5.9% Information and communications technology 5.9% Climate change (e.g., mitigation, adaptation) 5.3% Urban development 5.3% Crime and violence 4.6% Financial markets (e.g., improving payment system, financial inclusion and 3.9% literacy) Disease (anemia, vector-borne) 3.3% Energy 2.0% Pollution 1.3% Global/regional integration 0.7% Trade and exports 0.0% 5. When economic and/or social reform efforts fail or are slow to take place in Peru, which of the following would you attribute this to? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=145) Inadequate level of governance (e.g., inadequate level of capacity, accountability, 64.1% poor coordination within the government) Corruption 51.7% Political pressures and obstacles 31.0% Reforms are not well thought out in light of country challenges 24.8% Inadequate level of citizen/civil society participation 7.6% Inadequate level of communication of reforms 6.9% Inadequate level of private sector participation 6.2% Other 3.4% Private sector involvement and/or influence 2.8% 43 World Bank Group Country Opinion Survey 2019: Peru A. General Issues Facing Peru (continued) Trust in WBG N DK Mean SD 6. To what extent do you trust the World Bank Group to do what is right?* 125 20 6.76 1.85 (1-To no degree at all, 10-To a very significant degree) Direction Getting Getting Getting Getting 7. Please describe the direction Peru is moving much somewhat Staying somewhat much in, when considering … ? worse worse the same better better Human development (e.g., health, education, and 8.3% 22.1% 33.1% 33.1% 3.4% social protection) (N=145) Gender-based violence and equal opportunity for 17.4% 21.5% 29.2% 28.5% 3.5% girls and boys, men and women (N=144) Growing Peru’s economy in a way that leads to 4.9% 26.6% 43.4% 22.4% 2.8% jobs and employment (N=143) The gap between the rich and the poor (N=143) 14.0% 31.5% 36.4% 14.0% 4.2% Making government more effective (N=141) 14.9% 29.1% 36.9% 17.7% 1.4% Anti-corruption (N=144) 6.9% 13.2% 32.6% 38.2% 9.0% Attracting new sources of foreign investment 8.2% 23.3% 48.6% 18.5% 1.4% (N=146) 8. Listed below are global challenges. Which do you think have the most serious Percentage of Respondents impact on Peru? (Choose no more than TWO) (Responses Combined; N=143) Crime, violence, drug and human trafficking 34.3% Environmental degradation 32.9% Migrants and refugees 28.0% Climate change 18.9% Jobs/employment 18.9% Technology based disruption 16.8% Natural disasters 14.0% The gap between the rich and the poor 13.3% Geo political uncertainty 11.2% Trade constraints 9.8% B. Overall Attitudes toward the World Bank Group 1. How familiar are you with the work of these organizations in Peru? Familiarity (1-Not familiar at all, 10-Extremely familiar) N Mean SD 1. World Bank Group (WBG) 145 6.46 2.41 2. Inter-American Development Bank (IDB/BID) 145 6.68 2.35 3. Latin American Development Bank (CAF) 143 5.77 2.45 2. Overall, please rate your impression of the effectiveness of these Effectiveness organizations in Peru. (1-Not effective at all, 10-Very effective) N DK Mean SD 1. World Bank Group (WBG)* 128 16 6.52 2.04 2. Inter-American Development Bank (IDB/BID) 126 17 6.60 1.89 3. Latin American Development Bank (CAF) 111 28 5.92 2.05 44 World Bank Group Country Opinion Survey 2019: Peru B. Overall Attitudes toward the World Bank Group (continued) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Peru solve its most complicated 127 18 7.08 1.86 development challenges? (1-To no degree at all, 10-To a very significant degree) 4. When thinking about how the World Bank Group can have the most impact on development results in Peru, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge Percentage of Respondents services) in Peru? (Choose no more than THREE) (Responses Combined; N=146) Education 41.8% Public sector governance/reform (i.e., government effectiveness, public financial 36.3% management, public expenditure, fiscal system reform) Subnational government capacity and fiscal decentralization 20.5% Water and sanitation 16.4% Transport (e.g., roads, bridges, transportation) 16.4% Anti-corruption 16.4% Economic growth 15.8% Poverty reduction 14.4% Health 13.0% Agriculture and rural development 13.0% Judiciary reform 11.0% Climate change (e.g., mitigation, adaptation) 8.9% Natural resource management (e.g., deforestation, water resource management, 8.2% fisheries) Disaster risk management (e.g., disaster risk financing and insurance) 8.2% Gender equity (addressing violence against women; closing the gap between 7.5% women and men, and boys and girls) Urban development 7.5% Job creation/employment (e.g., labor market reform) 6.8% Information and communications technology 6.2% Financial markets (e.g., improving payment system, financial inclusion and 4.1% literacy) Global/regional integration 4.1% Nutrition 4.1% Private sector development 3.4% Social protection (e.g., pensions, targeted social assistance) 2.7% Crime and violence 2.1% Energy 1.4% Disease (anemia, vector-borne) 1.4% Pollution 0.7% Trade and exports 0.7% 45 World Bank Group Country Opinion Survey 2019: Peru B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=142) activity do you believe is of greatest VALUE and which Greatest Second Greatest activity is of second greatest value in Peru? Value Value Combined Technical assistance 16.9% 23.4% 40.3% Implementation support (i.e., integrity, financial management, procurement, social and environmental 14.8% 17.0% 31.8% safeguards) Capacity development related to World Bank Group 19.0% 12.1% 31.1% supported projects Policy advice, studies, analyses 16.9% 13.5% 30.4% Financial resources 14.8% 12.8% 27.6% Promoting knowledge sharing 4.9% 7.8% 12.7% Data and statistics 6.3% 5.0% 11.3% Bringing together different groups of stakeholders 3.5% 2.8% 6.4% Mobilizing third party financial resources 0.7% 5.0% 5.7% Donor coordination 1.4% 0.7% 2.1% Other 0.7% 0.0% 0.7% 6. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Peru? (Choose no more than TWO) (Responses Combined; N=141) Not adequately sensitive to political/social realities in Peru 21.3% Not enough public disclosure of its work 20.6% World Bank Group’s processes too slow and complex 19.1% Not willing to honestly criticize policies and reform efforts in the country 17.7% Not adequately flexible 12.1% Not sufficiently focused on sustainable results 12.1% Not collaborating enough with private sector 12.1% Not collaborating enough with civil society (e.g., NGOs, CBOs) 10.6% Too influenced by developed countries 8.5% Don’t know 6.4% Not collaborating enough with partners such as bilaterals, multilaterals, trust 5.7% funds, UN Not aligned with country priorities 5.7% Staff too inaccessible 5.7% Inadequate World Bank Group’s staffing in Peru 5.0% Incompatibility between WBG’s project implementation rules and government 4.3% rules Arrogant in its approach 3.5% Other 2.1% 7. To what extent do you believe that the World Bank Group’s work and Percentage of Respondents support help the poorest in Peru? (Select only ONE response) (N=140) To a fully sufficient degree 2.1% To a somewhat sufficient degree 24.3% To a somewhat insufficient degree 40.0% To a very insufficient degree 10.7% Don’t know 22.9% 46 World Bank Group Country Opinion Survey 2019: Peru B. Overall Attitudes toward the World Bank Group (continued) 8. From your perspective, which of the following best describes the World Bank Group’s current emphasis on investing in human capital (e.g., education, Percentage of Respondents health, social protection)? (N=138) Increased its emphasis recently 18.8% Decreased its emphasis recently 15.9% Emphasis has remained pretty consistent over time 35.5% Don’t know 29.7% 9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in Percentage of Respondents your country? (Choose no more than TWO) (Responses Combined; N=140) Local government 50.7% Academia/think tanks/research institutes 45.7% Private sector 28.6% NGOs/Community Based Organizations 27.1% Parliament 13.6% Donor community 10.0% Media 7.1% Other 4.3% Don’t know 2.1% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Peru? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. Overall the World Bank Group currently plays a relevant role in development 130 10 5.76 1.90 in Peru* 11. The World Bank Group’s work is aligned with what I consider the 126 14 6.10 1.69 development priorities for Peru* To what extent is the World Bank Group an effective development partner in Degree Peru, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 12. Responsiveness to needs* 118 12 6.09 1.78 13. Flexibility (in terms of the institution’s products and services)* 117 17 5.62 1.84 14. Flexibility (in terms of changing country circumstances)* 112 20 5.87 1.71 15. Being inclusive* 119 12 6.24 1.90 16. Openness (sharing data and other information)* 120 13 6.87 1.92 17. Collaboration with the Government* 124 9 6.98 1.76 18. The speed in which it gets things accomplished on the ground* 117 16 5.49 1.88 19. Helping to bring discipline/effective supervision to implementation of 116 17 6.09 2.10 investment projects* 20. Collaboration with civil society* 116 18 5.57 2.04 21. Staff accessibility* 113 19 5.63 2.41 22. Collaboration with other donors and development partners* 110 23 6.13 2.03 23. Collaboration with the private sector* 105 28 5.72 1.91 24. Straightforwardness and honesty* 112 18 7.10 2.10 25. Treating clients and stakeholders in Peru with respect* 112 20 7.58 1.97 26. Being a long-term partner* 114 18 7.46 1.89 47 World Bank Group Country Opinion Survey 2019: Peru C. World Bank Group’s Effectiveness and Results 1. How EFFECTIVE do you believe the World Bank Group is in terms of the Effectiveness work it does in the following areas of development in Peru? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Social protection (e.g., targeted social assistance) 61 70 5.79 2.15 2. Gender equity (gender-based violence) 70 60 6.31 2.00 3. Private sector development 69 63 6.09 2.02 4. Education 90 39 6.46 1.91 5. Public sector governance/reform (i.e., government effectiveness, public 94 38 6.50 2.00 financial management, public expenditure, fiscal system reform) 6. Global/regional integration 75 52 6.52 1.90 7. Urban development 79 50 6.14 2.21 8. Energy 61 65 6.15 2.06 9. Water and sanitation 80 49 6.63 1.93 10. Job creation/employment 58 71 5.67 2.19 11. Health and nutrition 77 51 6.55 2.07 12. Financial markets 70 58 6.83 1.95 13. Transport (e.g., roads, bridges, transportation) 81 49 6.62 2.01 14. Agriculture and rural development 77 52 6.39 1.97 15. Trade and exports 54 74 6.48 1.94 16. Natural resource management (forestry, fisheries and water) 76 52 6.36 1.87 17. Adaptation to climate change 76 52 6.46 2.00 18. Poverty reduction 88 40 6.81 2.09 19. Anti-corruption 66 63 6.42 2.18 20. Judiciary reform 56 72 6.20 2.17 21. Economic growth 83 44 6.87 1.82 22. Disaster risk management 71 57 6.37 2.06 23. Disease (anemia and vector-borne) 48 79 5.98 2.07 24. Information and communications technology 56 73 6.48 2.34 Achieving Development Results N DK Mean SD 2. To what extent does the World Bank Group’s work help to achieve development results in Peru?* (1-To no degree at all, 10-To a very significant 118 16 5.93 1.77 degree) Influencing the Development Agenda N DK Mean SD 3. To what extent does the World Bank Group influence the development 120 14 6.17 1.88 agenda in Peru?* (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Peru? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 4. The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program-for-Results, etc.) meet the 116 18 5.83 1.84 needs of Peru* 5. The World Bank Group meets Peru’s needs for knowledge services (e.g., 123 11 6.15 1.80 research, analysis, data, technical assistance)* Reimbursable Advisory Services (RAS) N DK Mean SD 6. To what extent do you believe that Peru received value for money from the World Bank Group’s Reimbursable Advisory Services (RAS)? 71 63 6.11 1.79 (1-To no degree at all, 10-To a very significant degree) 48 World Bank Group Country Opinion Survey 2019: Peru D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=129) Weekly 9.3% Monthly 17.8% A few times a year 48.8% Rarely 18.6% Never 5.4% In Peru, to what extent do you believe that the World Bank Group’s knowledge Degree work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 104 21 6.52 1.70 3. Include appropriate level of stakeholder involvement during preparation 97 30 6.28 1.81 4. Lead to practical solutions 102 25 6.20 1.92 5. Are source of relevant information on global good practices 113 14 7.13 1.83 6. Are adequately disseminated 111 17 5.98 2.17 7. Are translated enough into local language 107 20 6.75 2.13 8. Are adaptable to Peru’s specific development challenges and country 108 20 6.57 1.81 circumstances* Overall Evaluations N DK Mean SD 9. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your 114 14 6.55 1.78 country?* (1-Not significant at all, 10-Very significant) 10. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?* (1-Very low technical quality, 10-Very high 115 14 7.42 1.53 technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 78 51 6.35 1.89 2. The World Bank Group effectively monitors and evaluates the projects and 96 32 6.76 1.86 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 91 37 6.11 1.92 4. The World Bank Group’s Environmental and Social Framework requirements 88 41 6.65 1.93 are reasonable 5. The World Bank Group’s conditions on its lending are reasonable 86 43 6.40 1.84 6. The World Bank Group takes decisions quickly in Peru* 86 43 6.08 1.82 7. Working with the World Bank Group increases Peru’s institutional capacity 101 28 6.67 2.09 8. Where country systems (e.g., procurement, financial management, etc.) are 78 51 6.81 1.91 adequate, the World Bank Group makes appropriate use of them* 9. The World Bank Group dedicates enough resources (e.g., time, staff) for 94 35 7.00 1.77 project preparation 49 World Bank Group Country Opinion Survey 2019: Peru E. Working with the World Bank Group (continued) Donor Support to Migrants N DK Mean SD 10. To what extent do you believe that the donor community is doing enough to support the government’s efforts related to migrants in Peru? 84 45 5.13 1.98 (1-To no degree at all, 10-To a very significant degree) 11. In which of the following areas do you believe the World Bank Group should provide most of its resources when it comes to providing support to the Percentage of Respondents migrant crisis in Peru? (Choose no more than TWO) (Responses Combined; N=128) Health 30.5% Education 29.7% Jobs 28.9% Public services 26.6% Supporting poor and marginalized local communities 22.7% Business development 16.4% Infrastructure 11.7% Social cohesion 9.4% Other 4.7% Don’t know 3.9% Macro issues (fiscal accounts, balance of payments, etc.) 2.3% F. Communication and Information Sharing Percentage of Respondents 1. How frequently do you interact with the World Bank Group now in Peru? (N=129) Never 7.0% Less than once a year 14.0% Once a year to a few times a year 41.9% Less than once a month 10.1% At least once a month 21.7% At least once a week 5.4% 2. How do you get most of your information about economic and social Percentage of Respondents development issues in Peru? (Choose no more than TWO) (Responses Combined; N=130) Digital media 72.3% Printed media 55.4% Cable television 15.4% Local open television 10.8% Other 8.5% Twitter 6.2% Radio 6.2% Facebook 4.6% Podcasts 2.3% 3. In what language do you get most of your information about economic and Percentage of Respondents social development issues in Peru? (Choose ALL that apply) (N=130) Spanish 100.0% English 52.3% Other 3.8% 50 World Bank Group Country Opinion Survey 2019: Peru F. Communication and Information Sharing (continued) 4. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=129) e-Newsletters 50.4% World Bank Group’s seminars/workshops/conferences 37.2% World Bank Group’s publications and other written materials 34.1% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 28.7% World Bank Group’s website 19.4% Social media (e.g., Facebook, Twitter, YouTube) 13.2% Blogs 2.3% 5. Which device do you use primarily when visiting a World Bank Group Percentage of Respondents website? (Choose no more than TWO) (N=127) Smart phone 58.3% Laptop 52.8% Desktop 46.5% Tablet 11.0% 6. Over the past SIX MONTHS, on average how often did Percentage of Respondents you do any of the following related to the World Bank Every few Every few Every few Group (WBG)? days weeks months Not at all Read, viewed or heard a story about the WBG in local media 11.7% 26.6% 41.4% 20.3% (newspaper, magazine, TV, radio) (N=128) Read, viewed or heard a story about the WBG in global 9.4% 32.0% 47.7% 10.9% media (newspaper, magazine, TV, radio) (N=128) Interacted with the WBG on Social Media (e.g., read a post 11.8% 18.9% 32.3% 37.0% or tweet, liked, commented, shared, retweeted) (N=127) Visited a WBG website (e.g., read a blog, used data) (N=127) 12.6% 21.3% 51.2% 15.0% Attended an event/conference hosted by the WBG (N=128) 3.9% 11.7% 53.1% 31.3% Watched a webinar or online event hosted by the WBG 2.3% 7.8% 35.2% 54.7% (N=128) Read some or all of a WBG research paper or publication 4.7% 22.8% 52.8% 19.7% (N=127) Met professionally with WBG staff (N=127) 4.7% 13.4% 46.5% 35.4% Read a WBG e-newsletter (N=127) 5.5% 11.8% 41.7% 40.9% 51 World Bank Group Country Opinion Survey 2019: Peru G. Background Information 1. Which of the following best describes your current affiliation? Percentage of Respondents (Select only ONE response) (N=159) Employee of a Ministry, Ministerial Department or Implementation Agency 23.3% Private Sector Organization 15.1% NGO/Community Based Organization 9.4% Academia/Research Institute/Think Tank 8.2% Multilateral Agency 6.3% Bilateral Agency 5.7% Private Foundation 5.7% Independent Government Institution (i.e., Regulatory Agency, Central 5.7% Bank/oversight institution) Media (press, radio, TV, web, etc.) 5.0% PMU overseeing implementation of project/Consultant/Contractor working on 4.4% World Bank Group supported project/program Financial Sector/Private Bank 4.4% Other 3.1% Local Government Office or Staff 1.9% Office of Minister 1.3% Office of Parliamentarian 0.6% Office of the President, Prime Minister 0.0% Trade Union 0.0% Faith-Based Group 0.0% Youth Group 0.0% Judiciary Branch 0.0% 2. Please identify the primary specialization of your work. Percentage of Respondents (Select only ONE response) (N=159) Education 13.8% Generalist (specialized in multiple sectors) 10.7% Transport and ICT 8.8% Finance and markets 8.2% Water 7.5% Urban, rural, and social development 6.3% Other 6.3% Agriculture 5.7% Health, nutrition, and population 5.0% Environment and natural resources 3.8% Macroeconomics and fiscal management 3.8% Social protection and labor 3.1% Governance 3.1% Energy and extractives 2.5% Gender 2.5% Trade and competitiveness 1.9% Poverty 1.9% Climate change 1.9% Fragility, conflict and violence 1.3% Public-private partnerships 1.3% Jobs 0.6% 52 World Bank Group Country Opinion Survey 2019: Peru G. Background Information (continued) 3. Currently, do you professionally collaborate/work with the World Bank Percentage of Respondents Group (IBRD, IFC, MIGA, ICSID) in your country? (N=159) Yes 22.6% No 77.4% 4. If yes, which of the following agencies of the World Bank Group do you Percentage of Respondents primarily collaborate/work with in Peru? (Select only ONE response) (N=35) The World Bank (IBRD) 91.4% The International Finance Corporation (IFC) 8.6% The Multilateral Investment Guarantee Agency (MIGA) 0.0% International Centre for Settlement of Investment Disputes (ICSID) 0.0% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=34) Yes 26.5% No 73.5% 6. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Peru? (Choose no more than TWO) (Responses Combined; N=152) Use World Bank Group reports/data 48.0% Engage in World Bank Group related/sponsored events/activities 36.8% Collaborate as part of my professional duties 30.3% Observer (i.e., follow in media, discuss in informal conversations, etc.) 22.4% Use World Bank Group website for information, data, research, etc. 18.4% Percentage of Respondents 7. What’s your gender? (N=158) Female 36.7% Male 63.3% Percentage of Respondents 8. What’s your age? (N=156) 25 and under 0.6% 26-35 5.8% 36-45 23.7% 46-55 33.3% 56 and above 36.5% Percentage of Respondents 9. Which best represents your geographic location? (N=158) Lima Metropolitana and Callao 89.9% Sierra 6.3% Coast 3.8% Amazon basin 0.0% 53 World Bank Group Country Opinion Survey 2019: Peru Appendix B: Responses to Selected Questions by Stakeholder Groups17  Employee of a Ministry/PMU/Consultant on WBG Project N=44  Bilateral/Multilateral Agency N=19  Private Sector/Financial Sector/Private Bank N=31  CSO N=24  Media N=8  Independent Government Institution N=9  Academia N=13  Other18 N=11 A. General Issues facing Peru When you think about the future in Peru, are you … ? Employee of a Ministry/ Private Sector/ Independent PMU/Consultant on Bilateral/Multilateral Financial Sector/ Government Percentage of Respondents WBG Project Agency Private Bank CSO Media Institution Academia Other Very pessimistic 0.0% 5.3% 0.0% 0.0% 0.0% 0.0% 7.7% 0.0% Somewhat pessimistic 9.3% 42.1% 38.7% 25.0% 25.0% 33.3% 15.4% 9.1% Somewhat optimistic 44.2% 47.4% 38.7% 41.7% 62.5% 55.6% 61.5% 72.7% Very optimistic 44.2% 0.0% 22.6% 29.2% 12.5% 11.1% 15.4% 18.2% Not sure 2.3% 5.3% 0.0% 4.2% 0.0% 0.0% 0.0% 0.0% 17 All 159 respondents provided information about their current affiliations (question G1 in the questionnaire). 18 Includes the following categories: Office of Minister (N=2), Office of Parliamentarian (N=1), Local Government Office or Staff (N=3), and Other (N=5). 54 World Bank Group Country Opinion Survey 2019: Peru A. General Issues facing Peru (continued) Listed below are a number of development priorities in Peru. Please identify which of the following you consider the most important development priorities in Peru. (Choose no more than THREE) Employee of a Ministry/ Private Sector/ Independent Percentage of Respondents PMU/Consultant on Bilateral/Multilateral Financial Sector/ Government (Responses Combined) WBG Project Agency Private Bank CSO Media Institution Academia Other Job creation/employment 14.0% 10.5% 25.8% 8.3% 12.5% 11.1% 15.4% 9.1% Health 16.3% 5.3% 6.5% 20.8% 12.5% 22.2% 30.8% 9.1% Natural resource management 4.7% 26.3% 3.2% 12.5% 0.0% 0.0% 23.1% 18.2% Private sector development 7.0% 10.5% 12.9% 0.0% 0.0% 11.1% 0.0% 9.1% Education 46.5% 47.4% 45.2% 54.2% 50.0% 66.7% 61.5% 36.4% Public sector governance/reform 25.6% 47.4% 32.3% 33.3% 37.5% 11.1% 15.4% 27.3% Global/regional integration 0.0% 0.0% 3.2% 0.0% 0.0% 0.0% 0.0% 0.0% Subnational government capacity and fiscal 9.3% 15.8% 6.5% 4.2% 0.0% 0.0% 15.4% 27.3% decentralization Urban development 9.3% 0.0% 3.2% 4.2% 12.5% 0.0% 0.0% 9.1% Energy 0.0% 0.0% 0.0% 4.2% 0.0% 0.0% 7.7% 0.0% Water and sanitation 23.3% 0.0% 12.9% 4.2% 0.0% 11.1% 15.4% 27.3% Pollution 0.0% 0.0% 3.2% 0.0% 0.0% 0.0% 0.0% 0.0% Financial markets* 0.0% 5.3% 6.5% 0.0% 0.0% 22.2% 0.0% 0.0% Social protection* 0.0% 0.0% 0.0% 4.2% 25.0% 0.0% 0.0% 0.0% Disaster risk management 2.3% 10.5% 6.5% 0.0% 12.5% 0.0% 0.0% 9.1% Disease (anemia, vector-borne) 0.0% 0.0% 3.2% 0.0% 0.0% 0.0% 0.0% 0.0% Agriculture and rural development 18.6% 5.3% 6.5% 16.7% 12.5% 11.1% 7.7% 0.0% Trade and exports 0.0% 5.3% 6.5% 0.0% 0.0% 0.0% 0.0% 0.0% Crime and violence 7.0% 0.0% 6.5% 8.3% 0.0% 11.1% 7.7% 9.1% Gender equity 9.3% 5.3% 6.5% 20.8% 12.5% 0.0% 0.0% 9.1% Climate change 9.3% 15.8% 3.2% 8.3% 12.5% 22.2% 7.7% 9.1% Poverty reduction 20.9% 5.3% 3.2% 8.3% 12.5% 11.1% 7.7% 9.1% Anti-corruption 18.6% 36.8% 35.5% 20.8% 12.5% 11.1% 23.1% 27.3% Judiciary reform 18.6% 10.5% 16.1% 12.5% 12.5% 33.3% 0.0% 27.3% Economic growth 11.6% 5.3% 16.1% 8.3% 37.5% 33.3% 15.4% 0.0% Nutrition 7.0% 10.5% 3.2% 0.0% 0.0% 0.0% 15.4% 0.0% Information and communications technology 4.7% 5.3% 0.0% 8.3% 12.5% 0.0% 0.0% 9.1% Transport 14.0% 0.0% 25.8% 12.5% 12.5% 11.1% 7.7% 18.2% *Significantly different between stakeholder groups 55 World Bank Group Country Opinion Survey 2019: Peru A. General Issues facing Peru (continued) When economic and/or social reform efforts fail or are slow to take place in Peru, which of the following would you attribute this to? (Choose no more than TWO) Employee of a Ministry/ Private Sector/ Independent Percentage of Respondents PMU/Consultant on Bilateral/Multilateral Financial Sector/ Government (Responses Combined) WBG Project Agency Private Bank CSO Media Institution Academia Other Reforms are not well thought out in light of 27.8% 5.6% 36.7% 8.7% 28.6% 50.0% 33.3% 18.2% country challenges Inadequate level of governance 61.1% 66.7% 73.3% 69.6% 42.9% 62.5% 41.7% 72.7% Political pressures and obstacles 36.1% 38.9% 13.3% 21.7% 71.4% 37.5% 41.7% 27.3% Inadequate level of private sector participation 5.6% 5.6% 13.3% 4.3% 0.0% 12.5% 0.0% 0.0% Inadequate level of citizen/civil society 2.8% 16.7% 3.3% 17.4% 0.0% 0.0% 16.7% 0.0% participation Inadequate level of communication of reforms 5.6% 16.7% 6.7% 8.7% 0.0% 0.0% 0.0% 9.1% Private sector involvement and/or influence 2.8% 0.0% 3.3% 0.0% 0.0% 0.0% 16.7% 0.0% Corruption 58.3% 50.0% 43.3% 56.5% 57.1% 37.5% 41.7% 63.6% Other 0.0% 0.0% 6.7% 8.7% 0.0% 0.0% 0.0% 9.1% Employee of a Ministry/ Private Sector/ Independent PMU/Consultant on Bilateral/Multilateral Financial Sector/ Government WBG Project Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you trust the World Bank Group to do 31 6.81 1.87 14 6.07 2.20 27 7.26 1.48 19 6.58 2.17 7 7.29 0.49 6 8.00 1.10 11 5.82 1.66 10 6.50 2.22 what is right? (1-To no degree at all, 10-To a very significant degree) B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Peru? (1-Not familiar at all, 10-Extremely familiar) Employee of a Ministry/ Private Sector/ Independent PMU/Consultant on Bilateral/Multilateral Financial Sector/ Government WBG Project Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD World Bank Group (WBG)* 40 7.05 2.29 16 6.38 2.13 30 6.47 2.24 24 4.71 2.54 7 6.86 0.69 8 7.13 2.70 10 6.80 2.30 10 7.30 2.79 Inter-American Development Bank (IDB/BID) 40 6.90 2.36 16 6.69 2.50 30 6.67 2.40 23 5.52 2.43 7 7.00 0.82 8 7.38 2.56 11 6.91 2.34 10 7.40 2.07 Latin American Development Bank (CAF) 39 5.74 2.65 16 5.13 2.31 30 6.53 2.13 23 4.78 2.65 7 6.14 1.35 8 6.25 2.92 10 6.10 1.91 10 5.90 2.77 *Significantly different between stakeholder groups 56 World Bank Group Country Opinion Survey 2019: Peru B. Overall Attitudes toward the World Bank Group (continued) Overall, please rate your impression of the effectiveness of these organizations in Peru. (1-Not effective at all, 10-Very effective) Employee of a Ministry/ Private Sector/ Independent PMU/Consultant on Bilateral/Multilateral Financial Sector/ Government WBG Project Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD World Bank Group (WBG) 35 7.03 1.98 15 5.87 2.29 27 6.52 1.81 17 5.76 2.36 7 7.00 1.00 8 6.50 2.45 10 6.10 0.99 9 7.11 2.71 Inter-American Development Bank (IDB/BID) 32 6.91 1.99 13 6.00 2.31 28 6.79 1.69 18 6.39 1.85 7 7.00 0.58 8 6.63 2.45 11 6.18 0.98 9 6.44 2.74 Latin American Development Bank (CAF) 25 6.16 2.13 11 5.36 2.38 28 6.14 1.88 15 5.93 2.58 7 6.00 1.15 8 5.88 2.36 10 5.40 0.84 7 5.71 2.69 57 World Bank Group Country Opinion Survey 2019: Peru B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Peru, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Peru? (Choose no more than THREE) Employee of a Ministry/ Private Sector/ Independent Percentage of Respondents PMU/Consultant on Bilateral/Multilateral Financial Sector/ Government (Responses Combined) WBG Project Agency Private Bank CSO Media Institution Academia Other Private sector development 2.5% 6.3% 3.3% 4.2% 0.0% 0.0% 0.0% 10.0% Education 45.0% 31.3% 33.3% 41.7% 28.6% 62.5% 72.7% 30.0% Public sector governance/reform 32.5% 31.3% 50.0% 33.3% 42.9% 12.5% 36.4% 40.0% Energy 0.0% 6.3% 0.0% 4.2% 0.0% 0.0% 0.0% 0.0% Water and sanitation 25.0% 0.0% 16.7% 12.5% 0.0% 12.5% 18.2% 30.0% Pollution 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 5.0% 12.5% 13.3% 8.3% 0.0% 0.0% 0.0% 0.0% Health 15.0% 0.0% 13.3% 16.7% 14.3% 12.5% 27.3% 0.0% Financial markets* 0.0% 6.3% 6.7% 0.0% 0.0% 37.5% 0.0% 0.0% Social protection* 0.0% 12.5% 0.0% 0.0% 14.3% 0.0% 0.0% 10.0% Gender equity 5.0% 6.3% 0.0% 20.8% 14.3% 0.0% 9.1% 10.0% Global/regional integration 0.0% 6.3% 3.3% 8.3% 0.0% 0.0% 9.1% 10.0% Nutrition 7.5% 6.3% 0.0% 4.2% 0.0% 0.0% 9.1% 0.0% Urban development 12.5% 18.8% 3.3% 0.0% 14.3% 0.0% 0.0% 10.0% Trade and exports 0.0% 0.0% 3.3% 0.0% 0.0% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 3.3% 8.3% 0.0% 0.0% 0.0% 0.0% Natural resource management 2.5% 12.5% 3.3% 16.7% 14.3% 0.0% 18.2% 10.0% Judiciary reform 7.5% 6.3% 23.3% 12.5% 14.3% 0.0% 0.0% 10.0% Economic growth* 20.0% 6.3% 30.0% 0.0% 28.6% 25.0% 0.0% 10.0% Agriculture and rural development 20.0% 6.3% 6.7% 16.7% 0.0% 25.0% 18.2% 0.0% Subnational government capacity and fiscal 17.5% 31.3% 26.7% 16.7% 0.0% 12.5% 18.2% 30.0% decentralization Disease (anemia, vector-borne) 5.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 5.0% 0.0% 10.0% 8.3% 28.6% 0.0% 0.0% 0.0% Transport 12.5% 31.3% 10.0% 16.7% 14.3% 25.0% 9.1% 30.0% Disaster risk management 15.0% 12.5% 3.3% 4.2% 0.0% 0.0% 0.0% 20.0% Climate change 12.5% 6.3% 3.3% 4.2% 28.6% 12.5% 18.2% 0.0% Poverty reduction 12.5% 6.3% 16.7% 12.5% 28.6% 25.0% 18.2% 10.0% Anti-corruption 12.5% 18.8% 16.7% 16.7% 14.3% 12.5% 18.2% 30.0% *Significantly different between stakeholder groups 58 World Bank Group Country Opinion Survey 2019: Peru B. Overall Attitudes toward the World Bank Group (continued) From your perspective, which of the following best describes the World Bank Group’s current emphasis on investing in human capital (e.g., education, health, social protection)? Employee of a Ministry/ Private Sector/ Independent PMU/Consultant on Bilateral/Multilateral Financial Sector/ Government Percentage of Respondents WBG Project Agency Private Bank CSO Media Institution Academia Other Increased its emphasis recently 15.8% 20.0% 17.9% 22.7% 0.0% 25.0% 36.4% 10.0% Decreased its emphasis recently 13.2% 26.7% 17.9% 9.1% 33.3% 12.5% 18.2% 10.0% Emphasis has remained pretty consistent over 36.8% 26.7% 46.4% 22.7% 50.0% 37.5% 27.3% 40.0% time Don’t know 34.2% 26.7% 17.9% 45.5% 16.7% 25.0% 18.2% 40.0% In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Employee of a Ministry/ Private Sector/ Independent Percentage of Respondents PMU/Consultant on Bilateral/Multilateral Financial Sector/ Government (Responses Combined) WBG Project Agency Private Bank CSO Media Institution Academia Other Parliament 10.5% 13.3% 14.3% 4.3% 42.9% 25.0% 0.0% 30.0% Donor community* 7.9% 46.7% 7.1% 4.3% 0.0% 0.0% 9.1% 0.0% NGOs/Community Based Organizations* 23.7% 53.3% 7.1% 52.2% 14.3% 25.0% 18.2% 20.0% Academia/think tanks/research institutes* 39.5% 13.3% 46.4% 56.5% 42.9% 50.0% 90.9% 40.0% Media 5.3% 13.3% 7.1% 8.7% 14.3% 0.0% 9.1% 0.0% Private sector* 18.4% 33.3% 53.6% 26.1% 42.9% 0.0% 18.2% 20.0% Local government 60.5% 20.0% 53.6% 39.1% 42.9% 50.0% 54.5% 80.0% Other 5.3% 0.0% 7.1% 0.0% 0.0% 12.5% 0.0% 10.0% Don’t know 5.3% 0.0% 0.0% 0.0% 0.0% 12.5% 0.0% 0.0% *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group’s work in Peru? (1-Strongly disagree, 10-Strongly agree) Employee of a Ministry/ Private Sector/ Independent PMU/Consultant on Bilateral/Multilateral Financial Sector/ Government WBG Project Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant 32 6.22 1.86 15 5.27 1.98 28 5.71 2.12 19 5.58 1.74 7 5.57 0.98 8 5.88 2.23 11 5.55 1.69 10 5.80 2.20 role in development in Peru The World Bank Group’s work is aligned with what I 33 6.36 1.71 14 6.00 1.75 26 6.19 1.92 20 5.45 1.54 7 6.14 1.07 8 6.63 2.33 10 6.00 0.82 8 6.00 1.77 consider the development priorities for Peru 59 World Bank Group Country Opinion Survey 2019: Peru B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Peru, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Employee of a Ministry/ Private Sector/ Independent PMU/Consultant on Bilateral/Multilateral Financial Sector/ Government WBG Project Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs 30 6.70 1.88 14 5.64 2.10 28 6.07 1.41 14 5.57 1.55 6 6.17 0.98 7 6.57 2.23 10 5.30 1.64 9 6.11 2.26 Flexibility (in terms of the institution’s products and 32 5.91 1.96 13 5.08 2.25 26 5.85 1.67 17 5.00 1.50 4 5.00 0.82 8 5.88 2.10 9 5.56 1.33 8 6.00 2.45 services) Flexibility (in terms of changing country circumstances) 31 6.03 1.70 13 5.31 2.25 27 5.89 1.63 12 5.33 1.23 5 5.40 1.14 8 6.50 2.45 9 5.89 1.45 7 6.57 1.40 Being inclusive 31 6.65 1.92 12 5.50 2.35 26 6.50 1.36 18 5.67 1.71 6 6.17 1.83 8 6.50 2.33 10 6.30 1.70 8 6.00 2.83 Openness (sharing data and other information) 32 7.25 1.70 13 5.85 2.08 27 7.30 2.03 17 6.59 1.91 4 7.25 0.96 8 6.63 1.85 10 6.50 1.51 9 6.67 2.69 Collaboration with the Government 33 7.09 1.76 13 6.15 2.34 28 7.11 1.55 18 7.00 1.75 5 6.60 1.14 8 7.13 1.64 10 6.90 1.20 9 7.44 2.55 The speed in which it gets things accomplished on the 31 6.23 1.76 12 4.50 1.57 26 5.00 1.90 16 5.69 1.70 5 5.00 2.12 8 5.88 1.89 10 5.20 2.20 9 5.56 1.94 ground Helping to bring discipline/effective supervision to 30 6.43 2.08 12 5.33 2.23 26 6.19 2.00 17 5.76 1.86 5 5.60 2.61 7 6.43 2.37 11 6.00 1.95 8 6.38 2.83 implementation of investment projects Collaboration with civil society 28 6.21 1.95 12 4.67 1.67 27 5.56 2.12 19 4.95 1.84 6 5.83 1.94 6 5.67 1.97 11 5.64 2.01 7 5.86 3.13 Staff accessibility 31 6.39 2.59 12 4.92 1.88 25 5.08 2.20 14 4.64 1.45 5 4.00 2.00 8 6.63 2.72 10 6.00 2.05 8 6.75 3.45 Collaboration with other donors and development partners 29 6.79 2.14 14 5.36 2.34 23 5.78 2.07 17 6.12 1.50 4 4.75 1.71 5 6.60 2.30 10 6.00 2.05 8 6.63 1.60 Collaboration with the private sector 25 6.20 1.80 9 5.33 2.55 27 5.22 2.12 15 5.60 1.24 5 5.40 1.14 7 6.86 2.12 10 6.20 1.87 7 5.14 1.77 Straightforwardness and honesty 29 7.48 1.74 14 5.93 2.40 26 6.96 2.20 15 6.53 2.23 4 6.75 2.22 8 8.50 1.77 9 7.00 1.66 7 8.29 1.98 Treating clients and stakeholders in Peru with respect 28 7.93 1.84 12 6.75 2.45 24 7.50 2.00 17 7.41 2.18 5 6.40 0.55 8 8.50 1.77 10 7.20 1.69 8 8.50 1.77 Being a long-term partner 29 7.41 1.99 13 6.92 2.33 23 7.48 1.73 17 7.41 1.80 5 7.60 0.89 8 8.50 1.77 10 7.40 1.17 9 7.56 2.74 C. World Bank Group’s Effectiveness and Results Employee of a Ministry/ Private Sector/ Independent PMU/Consultant on Bilateral/Multilateral Financial Sector/ Government WBG Project Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 33 6.24 1.82 13 5.54 1.81 24 6.04 1.83 17 5.59 1.58 5 5.60 0.55 7 6.43 2.37 10 5.50 1.18 9 6.00 2.35 achieve development results in Peru? (1-To no degree at all, 10-To a very significant degree) Employee of a Ministry/ Private Sector/ Independent PMU/Consultant on Bilateral/Multilateral Financial Sector/ Government WBG Project Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group influence the 32 6.47 1.72 13 5.85 2.34 24 6.17 1.69 19 5.95 2.01 6 5.17 1.17 7 6.57 2.44 10 6.50 1.18 9 6.00 2.65 development agenda in Peru? (1-To no degree at all, 10-To a very significant degree) 60 World Bank Group Country Opinion Survey 2019: Peru C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Peru? (1- Strongly disagree, 10- Strongly agree) Employee of a Ministry/ Private Sector/ Independent PMU/Consultant on Bilateral/Multilateral Financial Sector/ Government WBG Project Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 32 6.03 1.91 13 5.38 2.02 27 6.07 1.90 18 5.28 1.78 6 5.00 1.10 6 6.33 2.50 9 5.89 1.17 5 6.60 1.67 needs of Peru The World Bank Group meets Peru’s needs for 32 6.25 1.72 12 6.00 1.81 26 6.19 1.55 20 5.85 2.25 7 5.86 1.07 7 7.14 2.12 10 6.00 1.25 9 6.11 2.62 knowledge services D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* Employee of a Ministry/ Private Sector/ Independent PMU/Consultant on Bilateral/Multilateral Financial Sector/ Government Percentage of Respondents WBG Project Agency Private Bank CSO Media Institution Academia Other Weekly 2.9% 0.0% 3.7% 4.5% 50.0% 14.3% 18.2% 37.5% Monthly 20.6% 35.7% 14.8% 13.6% 0.0% 28.6% 18.2% 0.0% A few times a year 52.9% 50.0% 63.0% 40.9% 33.3% 28.6% 36.4% 50.0% Rarely 20.6% 0.0% 14.8% 31.8% 16.7% 28.6% 18.2% 12.5% Never 2.9% 14.3% 3.7% 9.1% 0.0% 0.0% 9.1% 0.0% *Significantly different between stakeholder groups In Peru, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Employee of a Ministry/ Private Sector/ Independent PMU/Consultant on Bilateral/Multilateral Financial Sector/ Government WBG Project Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are adaptable to Peru’s specific development challenges 30 6.50 1.78 11 6.27 1.42 23 7.13 1.77 15 6.93 1.83 5 5.20 0.84 7 6.71 2.21 9 5.44 1.59 8 7.00 2.33 and country circumstances 61 World Bank Group Country Opinion Survey 2019: Peru D. The World Bank Group’s Knowledge Work and Activities (continued) Employee of a Ministry/ Private Sector/ Independent PMU/Consultant on Bilateral/Multilateral Financial Sector/ Government WBG Project Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make 29 6.79 1.86 11 6.09 1.92 24 6.83 1.69 18 6.72 2.02 7 5.71 1.25 7 6.29 2.21 10 6.00 1.49 8 6.75 1.49 to development results in your country? Overall, how would you rate the technical quality of the 30 7.50 1.50 12 7.00 1.86 23 7.52 1.34 18 7.44 1.54 7 6.86 0.38 7 7.86 2.34 10 7.20 1.48 8 7.75 1.83 World Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1- Strongly disagree, 10- Strongly agree) Employee of a Ministry/ Private Sector/ Independent PMU/Consultant on Bilateral/Multilateral Financial Sector/ Government WBG Project Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group takes decisions quickly in Peru 25 6.24 2.01 10 6.10 1.10 20 5.85 1.95 11 6.27 1.56 3 5.67 0.58 6 6.33 2.34 5 5.20 1.92 6 6.50 2.26 Where country systems are adequate, the World Bank 24 6.88 2.21 6 6.83 0.98 19 7.42 1.43 9 6.33 2.18 3 5.33 0.58 5 6.80 2.68 6 6.00 1.67 6 6.83 2.23 Group makes appropriate use of them In which of the following areas do you believe the World Bank Group should provide most of its resources when it comes to providing support to the migrant crisis in Peru? (Choose no more than TWO) Employee of a Ministry/ Private Sector/ Independent Percentage of Respondents PMU/Consultant on Bilateral/Multilateral Financial Sector/ Government (Responses Combined) WBG Project Agency Private Bank CSO Media Institution Academia Other Public services 38.2% 42.9% 23.1% 9.1% 14.3% 28.6% 10.0% 37.5% Business development 14.7% 7.1% 34.6% 9.1% 14.3% 28.6% 10.0% 0.0% Infrastructure 14.7% 7.1% 15.4% 9.1% 14.3% 14.3% 0.0% 12.5% Social cohesion 5.9% 7.1% 15.4% 9.1% 28.6% 0.0% 0.0% 12.5% Education 23.5% 14.3% 26.9% 45.5% 28.6% 28.6% 30.0% 50.0% Health 35.3% 42.9% 15.4% 22.7% 28.6% 28.6% 60.0% 25.0% Supporting poor and marginalized local 20.6% 14.3% 19.2% 27.3% 28.6% 28.6% 30.0% 25.0% communities Jobs 35.3% 35.7% 26.9% 13.6% 42.9% 14.3% 40.0% 25.0% Macro issues (fiscal accounts, balance of 0.0% 7.1% 3.8% 0.0% 0.0% 14.3% 0.0% 0.0% payments, etc.) Other 2.9% 14.3% 3.8% 4.5% 0.0% 14.3% 0.0% 0.0% Don’t know 0.0% 0.0% 7.7% 13.6% 0.0% 0.0% 0.0% 0.0% 62 World Bank Group Country Opinion Survey 2019: Peru F. Communication and Information Sharing How frequently do you interact with the World Bank Group now in Peru? Employee of a Ministry/ Private Sector/ Independent PMU/Consultant on Bilateral/Multilateral Financial Sector/ Government Percentage of Respondents WBG Project Agency Private Bank CSO Media Institution Academia Other Never 2.9% 7.1% 11.5% 13.6% 0.0% 0.0% 9.1% 0.0% Less than once a year 17.6% 7.1% 15.4% 22.7% 0.0% 0.0% 18.2% 0.0% Once a year to a few times a year 32.4% 21.4% 53.8% 40.9% 85.7% 57.1% 45.5% 25.0% Less than once a month 11.8% 14.3% 7.7% 13.6% 0.0% 14.3% 9.1% 0.0% At least once a month 29.4% 50.0% 7.7% 9.1% 14.3% 14.3% 9.1% 50.0% At least once a week 5.9% 0.0% 3.8% 0.0% 0.0% 14.3% 9.1% 25.0% How do you get most of your information about economic and social development issues in Peru? (Choose no more than TWO) Employee of a Ministry/ Private Sector/ Independent Percentage of Respondents PMU/Consultant on Bilateral/Multilateral Financial Sector/ Government (Responses Combined) WBG Project Agency Private Bank CSO Media Institution Academia Other Local open television* 20.0% 0.0% 0.0% 4.5% 14.3% 28.6% 27.3% 0.0% Cable television 22.9% 7.1% 15.4% 22.7% 0.0% 14.3% 9.1% 0.0% Digital media 60.0% 78.6% 80.8% 68.2% 85.7% 71.4% 72.7% 87.5% Facebook 5.7% 7.1% 3.8% 4.5% 0.0% 0.0% 9.1% 0.0% Twitter 2.9% 0.0% 7.7% 9.1% 14.3% 0.0% 0.0% 25.0% Printed media 48.6% 71.4% 53.8% 50.0% 57.1% 71.4% 54.5% 62.5% Podcasts 0.0% 0.0% 7.7% 4.5% 0.0% 0.0% 0.0% 0.0% Radio 5.7% 14.3% 3.8% 13.6% 0.0% 0.0% 0.0% 0.0% Other 5.7% 14.3% 11.5% 4.5% 14.3% 0.0% 9.1% 12.5% *Significantly different between stakeholder groups In what language do you get most of your information about economic and social development issues in Peru? (Choose ALL that apply) Employee of a Ministry/ Private Sector/ Independent Percentage of Respondents PMU/Consultant on Bilateral/Multilateral Financial Sector/ Government (Responses Combined) WBG Project Agency Private Bank CSO Media Institution Academia Other Spanish 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% English* 31.4% 78.6% 57.7% 40.9% 85.7% 42.9% 90.9% 37.5% Other 2.9% 7.1% 0.0% 4.5% 14.3% 0.0% 0.0% 12.5% *Significantly different between stakeholder groups 63 World Bank Group Country Opinion Survey 2019: Peru F. Communication and Information Sharing (continued) How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Employee of a Ministry/ Private Sector/ Independent Percentage of Respondents PMU/Consultant on Bilateral/Multilateral Financial Sector/ Government (Responses Combined) WBG Project Agency Private Bank CSO Media Institution Academia Other World Bank Group’s seminars/workshops/ 41.2% 28.6% 34.6% 36.4% 28.6% 14.3% 45.5% 62.5% conferences Blogs 0.0% 7.1% 0.0% 4.5% 0.0% 0.0% 9.1% 0.0% World Bank Group’s website 14.7% 21.4% 30.8% 13.6% 14.3% 0.0% 18.2% 37.5% World Bank Group’s publications and other written 26.5% 35.7% 38.5% 31.8% 28.6% 57.1% 45.5% 25.0% materials e-Newsletters 55.9% 42.9% 57.7% 54.5% 28.6% 57.1% 36.4% 37.5% Social media 17.6% 14.3% 7.7% 13.6% 28.6% 0.0% 18.2% 0.0% Direct contact with World Bank Group 23.5% 21.4% 23.1% 40.9% 42.9% 42.9% 18.2% 37.5% Which device do you use primarily when visiting a World Bank Group website? (Choose no more than TWO) Employee of a Ministry/ Private Sector/ Independent Percentage of Respondents PMU/Consultant on Bilateral/Multilateral Financial Sector/ Government (Responses Combined) WBG Project Agency Private Bank CSO Media Institution Academia Other Smart phone 55.9% 57.1% 76.0% 50.0% 57.1% 50.0% 45.5% 62.5% Tablet 5.9% 14.3% 8.0% 13.6% 14.3% 16.7% 9.1% 25.0% Laptop 50.0% 42.9% 64.0% 63.6% 57.1% 50.0% 27.3% 50.0% Desktop 55.9% 57.1% 36.0% 31.8% 42.9% 33.3% 81.8% 25.0% G. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, MIGA, ICSID) in your country?* Employee of a Ministry/ Private Sector/ Independent PMU/Consultant on Bilateral/Multilateral Financial Sector/ Government Percentage of Respondents WBG Project Agency Private Bank CSO Media Institution Academia Other Yes 40.9% 36.8% 12.9% 8.3% 0.0% 22.2% 0.0% 27.3% No 59.1% 63.2% 87.1% 91.7% 100.0% 77.8% 100.0% 72.7% *Significantly different between stakeholder groups 64 World Bank Group Country Opinion Survey 2019: Peru G. Background Information (continued) If yes, which of the following agencies of the World Bank Group do you primarily collaborate/work with in Peru?* (Select only ONE response) Employee of a Ministry/ Private Sector/ Independent PMU/Consultant on Bilateral/Multilateral Financial Sector/ Government Percentage of Respondents WBG Project Agency Private Bank CSO Media Institution Academia Other The World Bank (IBRD) 100.0% 100.0% 25.0% 100.0% 0.0% 100.0% 0.0% 100.0% The International Finance Corporation (IFC) 0.0% 0.0% 75.0% 0.0% 0.0% 0.0% 0.0% 0.0% The Multilateral Investment Guarantee Agency 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% (MIGA) International Centre for Settlement of Investment 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Disputes (ICSID) *Significantly different between stakeholder groups Which of the following describes most of your exposure to the World Bank Group in Peru? (Choose no more than TWO) Employee of a Ministry/ Private Sector/ Independent Percentage of Respondents PMU/Consultant on Bilateral/Multilateral Financial Sector/ Government (Responses Combined) WBG Project Agency Private Bank CSO Media Institution Academia Other Observer 16.7% 22.2% 20.7% 21.7% 50.0% 33.3% 23.1% 20.0% Use World Bank Group reports/data 42.9% 44.4% 58.6% 47.8% 50.0% 33.3% 76.9% 20.0% Engage in World Bank Group related/sponsored 45.2% 27.8% 27.6% 39.1% 37.5% 22.2% 30.8% 60.0% events/activities Collaborate as part of my professional duties* 52.4% 44.4% 17.2% 8.7% 0.0% 33.3% 15.4% 40.0% Use World Bank Group website for information, 4.8% 11.1% 34.5% 21.7% 25.0% 33.3% 23.1% 10.0% data, research, etc. *Significantly different between stakeholder groups 65 World Bank Group Country Opinion Survey 2019: Peru Appendix C: Responses to Selected Questions by Level of Collaboration with the World Bank Group19 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY19 Peru COS questionnaire: All 10-point scale questions and questions B4, B6, and B7 from the questionnaire. Collaborating with the WBG N=36 Not collaborating with the WBG N=123 A. General Issues Facing Peru Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you trust the World Bank Group to do 30 6.97 2.01 95 6.69 1.80 what is right? (1-To no degree at all, 10-To a very significant degree) B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Peru? (1-Not familiar at all, 10-Extremely familiar) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD World Bank Group (WBG)* 33 7.36 2.43 112 6.20 2.35 Inter-American Development Bank (IDB/BID)* 33 7.48 2.20 112 6.44 2.35 Latin American Development Bank (CAF) 32 6.47 2.41 111 5.57 2.44 *Significantly different between collaborators and non-collaborators Overall, please rate your impression of the effectiveness of these organizations in Peru. (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD World Bank Group (WBG) 31 7.13 2.17 97 6.32 1.97 Inter-American Development Bank (IDB/BID) 28 7.14 1.84 98 6.45 1.89 Latin American Development Bank (CAF) 23 6.04 2.27 88 5.89 2.00 Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Peru 32 7.78 1.50 95 6.84 1.92 solve its most complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators 19All 159 respondents provided information about their level of collaboration with the World Bank Group (question G3 in the questionnaire). 66 World Bank Group Country Opinion Survey 2019: Peru B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Peru, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Peru? (Choose no more than THREE) Percentage of Respondents Collaborating with Not collaborating (Responses Combined) the WBG with the WBG Private sector development 3.0% 3.5% Education 27.3% 46.0% Public sector governance/reform 39.4% 35.4% Energy 3.0% 0.9% Water and sanitation 24.2% 14.2% Pollution 0.0% 0.9% Job creation/employment 3.0% 8.0% Health 9.1% 14.2% Financial markets 3.0% 4.4% Social protection 3.0% 2.7% Gender equity 6.1% 8.0% Global/regional integration 6.1% 3.5% Nutrition 3.0% 4.4% Urban development 6.1% 8.0% Trade and exports 0.0% 0.9% Crime and violence 0.0% 2.7% Natural resource management 6.1% 8.8% Judiciary reform 3.0% 13.3% Economic growth 12.1% 16.8% Agriculture and rural development 21.2% 10.6% Subnational government capacity and fiscal decentralization 24.2% 19.5% Disease (anemia, vector-borne) 0.0% 1.8% Information and communications technology 6.1% 6.2% Transport 21.2% 15.0% Disaster risk management 12.1% 7.1% Climate change* 18.2% 6.2% Poverty reduction 12.1% 15.0% Anti-corruption 9.1% 18.6% *Significantly different between collaborators and non-collaborators 67 World Bank Group Country Opinion Survey 2019: Peru B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Peru? (Choose no more than TWO) Percentage of Respondents Collaborating with Not collaborating (Responses Combined) the WBG with the WBG Not adequately flexible 9.4% 12.8% Not sufficiently focused on sustainable results 6.3% 13.8% Not collaborating enough with civil society* 0.0% 13.8% Not willing to honestly criticize policies and reform efforts in the country 21.9% 16.5% Not collaborating enough with private sector 15.6% 11.0% Not collaborating enough with partners such as bilaterals, multilaterals, trust 12.5% 3.7% funds, UN Not aligned with country priorities 3.1% 6.4% Not adequately sensitive to political/social realities in Peru 12.5% 23.9% Too influenced by developed countries 6.3% 9.2% World Bank Group’s processes too slow and complex 25.0% 17.4% Not enough public disclosure of its work 18.8% 21.1% Arrogant in its approach 3.1% 3.7% Inadequate World Bank Group’s staffing in Peru 9.4% 3.7% Incompatibility between WBG’s project implementation rules and government 6.3% 3.7% rules Staff too inaccessible 3.1% 6.4% Other 0.0% 2.8% Don’t know 9.4% 5.5% *Significantly different between collaborators and non-collaborators To what extent do you believe that the World Bank Group’s work and support help the poorest in Peru? (Select only ONE response) Collaborating with Not collaborating Percentage of Respondents the WBG with the WBG To a fully sufficient degree 3.0% 1.9% To a somewhat sufficient degree 36.4% 20.6% To a somewhat insufficient degree 36.4% 41.1% To a very insufficient degree 12.1% 10.3% Don’t know 12.1% 26.2% To what extent do you agree with the following statements about the World Bank Group’s work in Peru? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant 33 6.06 2.09 97 5.66 1.83 role in development in Peru The World Bank Group’s work is aligned with what I 32 6.41 1.81 94 5.99 1.64 consider the development priorities for Peru 68 World Bank Group Country Opinion Survey 2019: Peru B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Peru, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Responsiveness to needs* 31 6.68 1.80 87 5.89 1.73 Flexibility (in terms of the institution’s products and 31 6.23 1.93 86 5.40 1.76 services)* Flexibility (in terms of changing country circumstances) 31 6.35 1.80 81 5.68 1.65 Being inclusive 31 6.77 2.01 88 6.06 1.83 Openness (sharing data and other information) 32 7.38 1.95 88 6.68 1.89 Collaboration with the Government* 31 7.61 1.73 93 6.76 1.73 The speed in which it gets things accomplished on the 31 5.94 1.88 86 5.33 1.86 ground Helping to bring discipline/effective supervision to 28 6.82 2.02 88 5.85 2.08 implementation of investment projects* Collaboration with civil society* 29 6.31 2.17 87 5.32 1.94 Staff accessibility* 29 6.62 2.51 84 5.29 2.29 Collaboration with other donors and development partners 29 6.66 2.27 81 5.94 1.92 Collaboration with the private sector 24 6.08 2.12 81 5.62 1.84 Straightforwardness and honesty 31 7.65 1.94 81 6.89 2.13 Treating clients and stakeholders in Peru with respect 27 8.11 1.58 85 7.41 2.06 Being a long-term partner 28 7.89 1.69 86 7.33 1.94 *Significantly different between collaborators and non-collaborators 69 World Bank Group Country Opinion Survey 2019: Peru C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Peru? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Social protection 15 6.60 2.23 46 5.52 2.07 Gender equity (gender-based violence) 21 6.71 2.22 49 6.14 1.89 Private sector development 14 6.43 2.53 55 6.00 1.89 Education 19 6.84 2.27 71 6.35 1.81 Public sector governance/reform 22 7.05 2.28 72 6.33 1.89 Global/regional integration 18 7.06 2.21 57 6.35 1.78 Urban development 19 6.84 2.36 60 5.92 2.13 Energy 14 6.64 2.68 47 6.00 1.85 Water and sanitation 22 7.23 2.16 58 6.40 1.81 Job creation/employment* 13 7.15 2.38 45 5.24 1.96 Health and nutrition 16 7.31 2.15 61 6.34 2.02 Financial markets 15 7.60 2.10 55 6.62 1.87 Transport* 21 7.38 2.20 60 6.35 1.89 Agriculture and rural development* 19 7.21 2.02 58 6.12 1.90 Trade and exports 13 7.15 2.27 41 6.27 1.80 Natural resource management (forestry, fisheries and 17 7.24 1.92 59 6.10 1.80 water)* Adaptation to climate change* 20 7.35 1.95 56 6.14 1.94 Poverty reduction* 20 7.95 1.99 68 6.47 2.01 Anti-corruption 15 7.33 2.41 51 6.16 2.06 Judiciary reform* 13 7.23 2.59 43 5.88 1.95 Economic growth 20 7.30 1.87 63 6.73 1.80 Disaster risk management* 20 7.15 1.87 51 6.06 2.07 Disease (anemia and vector-borne) 12 6.83 2.33 36 5.69 1.92 Information and communications technology 15 7.27 2.31 41 6.20 2.32 *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 32 6.19 1.97 86 5.84 1.69 achieve development results in Peru? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group influence the 32 6.19 2.35 88 6.16 1.69 development agenda in Peru? (1-To no degree at all, 10-To a very significant degree) 70 World Bank Group Country Opinion Survey 2019: Peru C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Peru? (1- Strongly disagree, 10- Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 30 5.70 2.07 86 5.87 1.76 needs of Peru The World Bank Group meets Peru’s needs for knowledge 31 6.19 1.96 92 6.13 1.76 services Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that Peru received value for money from the World Bank Group’s Reimbursable 16 6.63 2.13 55 5.96 1.68 Advisory Services (RAS)? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities In Peru, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1- To no degree at all, 10- To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Are timely 29 6.52 1.66 75 6.52 1.72 Include appropriate level of stakeholder involvement during 28 6.36 2.04 69 6.25 1.73 preparation Lead to practical solutions 30 6.30 2.15 72 6.15 1.83 Are source of relevant information on global good practices 31 7.03 2.06 82 7.17 1.76 Are adequately disseminated 30 6.40 2.33 81 5.83 2.10 Are translated enough into local language 31 6.94 2.16 76 6.67 2.13 Are adaptable to Peru’s specific development challenges 29 6.97 1.80 79 6.43 1.80 and country circumstances Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make 28 6.64 2.18 86 6.52 1.64 to development results in your country? Overall, how would you rate the technical quality of the 30 7.20 1.94 85 7.49 1.37 World Bank Group's knowledge work and activities? (1- Not significant at all, 10- Very significant; 1- Very low technical quality, 10- Very high technical quality) 71 World Bank Group Country Opinion Survey 2019: Peru E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group disburses funds promptly 20 6.90 2.17 58 6.16 1.77 The World Bank Group effectively monitors and evaluates 26 7.12 1.88 70 6.63 1.84 the projects and programs it supports The World Bank Group’s approvals and reviews are done 26 6.42 2.30 65 5.98 1.75 in a timely fashion The World Bank Group’s Environmental and Social 25 6.88 1.99 63 6.56 1.92 Framework requirements are reasonable The World Bank Group’s conditions on its lending are 23 6.83 1.59 63 6.24 1.92 reasonable The World Bank Group takes decisions quickly in Peru 24 6.46 2.25 62 5.94 1.62 Working with the World Bank Group increases Peru’s 28 7.07 2.00 73 6.52 2.12 institutional capacity Where country systems are adequate, the World Bank 21 7.38 1.75 57 6.60 1.94 Group makes appropriate use of them The World Bank Group dedicates enough resources for 26 7.58 1.84 68 6.78 1.71 project preparation* *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that the donor community is doing enough to support the government’s efforts related to 18 6.28 2.47 66 4.82 1.72 migrants in Peru?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators 72 World Bank Group Country Opinion Survey 2019: Peru Appendix D: Responses to Selected Questions by Year20 All data presented in this appendix are weighted. As a result, means of the FY 2019 data and the total number of respondents indicated will be slightly different from the aggregated responses in Appendix A. Similarly, responses from FY 2016 respondents and the total number of respondents indicated may differ from those reported in the FY 2016 COS report. FY 2016 Number of comparable respondents = 192 FY 2019 Number of comparable respondents = 151 By weighting, the FY 2016 and FY 2019 samples have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY 2016 FY 2019 Office of the President/Prime Minister/Minister 4.0% 4.0% Office of Parliamentarian 0.5% 0.5% Government Institutions 36.0% 36.0% Bilateral/Multilateral Agency 12.0% 12.0% Civil Society 13.5% 13.5% Private Sector 18.0% 18.0% Academia 8.0% 8.0% Media 8.0% 8.0% B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Peru? (1-Not familiar at all, 10-Extremely familiar) FY 2016 FY 2019 N Mean SD N Mean SD World Bank Group (WBG)* 183 7.15 1.94 138 6.50 2.29 Inter-American Development Bank (IDB/BID)* 182 7.25 1.89 138 6.71 2.29 Latin American Development Bank (CAF) 179 6.10 2.33 136 5.78 2.37 *Significantly different between FY 2016 and FY 2019 Overall, please rate your impression of the effectiveness of these organizations in Peru. (1-Not effective at all, 10-Very effective) FY 2016 FY 2019 N Mean SD N Mean SD World Bank Group (WBG)* 166 7.17 1.68 123 6.47 1.93 Inter-American Development Bank (IDB/BID)* 167 7.02 1.73 121 6.59 1.78 Latin American Development Bank (CAF)* 134 6.43 1.87 108 5.92 1.93 *Significantly different between FY 2016 and FY 2019 FY 2016 FY 2019 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Peru solve its most 170 7.78 1.47 122 7.01 1.79 complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY 2016 and FY 2019 20Only those questions that were asked in the FY 2016 and FY 2019 country opinion surveys, with similar response scales/options, are presented in this appendix. 73 World Bank Group Country Opinion Survey 2019: Peru B. Overall Attitudes toward the World Bank Group (continued) To what extent do you believe that the World Bank Group’s work and support help the poorest in Peru? * (Select only ONE response) Percentage of Respondents FY 2016 FY 2019 To a fully sufficient degree 3.4% 2.3% To a somewhat sufficient degree 36.0% 23.5% To a somewhat insufficient degree 50.0% 43.2% To a very insufficient degree 4.5% 9.8% Don’t know 6.2% 21.2% *Significantly different between FY 2016 and FY 2019 To what extent do you agree with the following statements about the World Bank Group’s work in Peru? (1-Strongly disagree, 10-Strongly agree) FY 2016 FY 2019 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 174 6.35 1.72 124 5.77 1.82 development in Peru* The World Bank Group’s work is aligned with what I consider the 173 6.63 1.56 122 6.04 1.67 development priorities for Peru* *Significantly different between FY 2016 and FY 2019 To what extent is the World Bank Group an effective development partner in Peru, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) FY 2016 FY 2019 N Mean SD N Mean SD Responsiveness to needs 152 6.28 1.82 113 6.09 1.70 Flexibility (in terms of the institution’s products and services)* 153 6.12 1.79 112 5.51 1.78 Flexibility (in terms of changing country circumstances) 157 6.16 1.82 109 5.78 1.68 Being inclusive 154 6.51 1.76 115 6.23 1.80 Openness (sharing data and other information) 162 7.20 1.84 114 6.79 1.85 Collaboration with the Government* 158 7.40 1.61 118 6.92 1.65 The speed in which it gets things accomplished on the ground* 143 6.06 1.88 111 5.49 1.83 Helping to bring discipline/effective supervision to implementation 111 6.01 2.01 of investment projects ' Collaboration with civil society* 143 6.18 2.00 112 5.51 1.96 Staff accessibility* 151 6.57 2.14 109 5.48 2.31 Collaboration with other donors and development partners* 134 6.71 1.89 105 6.00 2.05 Collaboration with the private sector* 134 6.77 1.72 98 5.77 1.88 Straightforwardness and honesty* 151 7.49 1.87 108 6.97 2.05 Treating clients and stakeholders in Peru with respect 157 7.62 1.76 108 7.42 1.94 Being a long-term partner* 150 7.84 1.89 109 7.37 1.82 *Significantly different between FY 2016 and FY 2019 ' Only FY 2019 questionnaire had this response option 74 World Bank Group Country Opinion Survey 2019: Peru C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Peru? (1-Not effective at all, 10-Very effective) FY 2016 FY 2019 N Mean SD N Mean SD Social protection* 71 7.04 2.03 60 5.84 2.11 Gender equity (gender-based violence) 69 6.19 2.06 64 6.35 1.84 Private sector development* 81 7.37 1.69 63 6.30 1.89 Education* 100 7.22 2.10 87 6.44 1.81 Public sector governance/reform* 101 7.03 2.10 90 6.44 1.82 Global/regional integration* 75 7.53 1.76 70 6.48 1.84 Urban development 69 6.71 1.87 72 6.17 2.02 Energy* 75 7.35 1.64 59 6.25 1.93 Water and sanitation* 99 7.51 1.90 77 6.63 1.73 Job creation/employment* 70 6.86 1.99 54 5.68 2.08 Health and nutrition' 89 7.16 1.99 75 6.58 1.97 Financial markets* 81 7.52 1.66 67 6.84 1.74 Transport 77 7.15 1.87 79 6.61 1.83 Agriculture and rural development* '' 96 7.13 1.94 75 6.45 1.88 Trade and exports* 67 7.13 1.68 52 6.45 1.92 Natural resource management (forestry, fisheries and water)* 79 7.17 2.10 73 6.37 1.72 Adaptation to climate change*''' 83 7.38 1.93 70 6.47 1.81 Poverty reduction* 116 7.39 1.88 86 6.67 2.04 Anti-corruption 77 6.34 2.23 64 6.42 2.05 Judiciary reform '''' 57 6.27 2.03 Economic growth* 102 7.61 1.77 81 6.88 1.70 Disaster risk management''''' 71 6.79 2.24 66 6.42 1.97 Disease (anemia and vector-borne)'''''' 52 6.14 2.00 47 6.14 1.91 Information and communications technology 61 6.71 1.94 51 6.49 2.18 *Significantly different between FY 2016 and FY 2019 ' In FY 2016, the category was “Health.” " In FY 2016, there were two categories related to agriculture and rural development: “Agricultural development” and “Rural development.” A mean score of responses to these two categories was calculated and included in a sep arate variable that then was compared to FY 2019 “Agriculture and rural development” category. "' In FY 2016, the category was “Climate change (e.g., mitigation, adaptation).” "" Only FY 2019 questionnaire had this response option. ''''' In FY 2016, the category was “Disaster management.” "'"' In FY 2016, the category was “Communicable/non-communicable diseases.” FY 2016 FY 2019 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 149 6.65 1.43 113 5.90 1.68 development results in Peru?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY 2016 and FY 2019 75 World Bank Group Country Opinion Survey 2019: Peru C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Peru? (1-Strongly disagree, 10-Strongly agree) FY 2016 FY 2019 N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of 140 6.82 1.74 112 5.73 1.83 Peru* The World Bank Group meets Peru’s needs for knowledge 147 6.98 1.68 118 6.07 1.71 services* *Significantly different between FY 2016 and FY 2019 FY 2016 FY 2019 N Mean SD N Mean SD To what extent do you believe that Peru received value for money from the World Bank Group’s Reimbursable Advisory Services 113 6.74 1.75 71 5.98 1.63 (RAS)?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY 2016 and FY 2019 D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? * Percentage of Respondents FY 2016 FY 2019 Weekly 11.0% 8.9% Monthly 33.5% 17.7% A few times a year 40.6% 48.4% Rarely 12.3% 20.2% Never 2.6% 4.8% *Significantly different between FY 2016 and FY 2019 In Peru, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) FY 2016 FY 2019 N Mean SD N Mean SD Are timely* 139 7.00 1.59 101 6.34 1.65 Include appropriate level of stakeholder involvement during 94 6.06 1.75 preparation' Lead to practical solutions* 140 6.65 1.70 98 6.04 1.86 Are source of relevant information on global good practices ' 109 6.97 1.81 Are adequately disseminated' 107 5.80 2.10 Are translated enough into local language 136 6.83 2.01 104 6.58 2.08 Are adaptable to Peru’s specific development challenges and 139 6.81 1.81 104 6.41 1.76 country circumstances *Significantly different between FY 2016 and FY 2019 ' Only FY 2019 questionnaire had these response options. 76 World Bank Group Country Opinion Survey 2019: Peru D. The World Bank Group’s Knowledge Work and Activities (continued) FY 2016 FY 2019 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 147 7.25 1.57 110 6.42 1.77 development results in your country?* Overall, how would you rate the technical quality of the World 150 7.52 1.42 112 7.28 1.53 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between FY 2016 and FY 2019 E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) FY 2016 FY 2019 N Mean SD N Mean SD The World Bank Group disburses funds promptly 85 6.75 1.95 77 6.24 1.91 The World Bank Group effectively monitors and evaluates the 120 7.11 1.70 92 6.58 1.87 projects and programs it supports* The World Bank Group’s approvals and reviews are done in a 98 6.72 1.75 89 6.02 1.91 timely fashion* The World Bank Group’s Environmental and Social Framework 91 6.74 1.69 82 6.53 1.93 requirements are reasonable' The World Bank Group’s conditions on its lending are reasonable* 105 6.81 1.70 83 6.23 1.82 The World Bank Group takes decisions quickly in Peru* 102 6.58 1.84 83 5.94 1.77 Working with the World Bank Group increases Peru’s institutional 126 7.20 1.74 98 6.50 2.00 capacity* Where country systems are adequate, the World Bank Group 83 7.01 1.67 77 6.65 1.89 makes appropriate use of them The World Bank Group dedicates enough resources for project 90 6.81 1.81 preparation'' *Significantly different between FY 2016 and FY 2019 ' In FY 2016, the category was “The World Bank Group’s “Safeguard Policy” requirements are reasonable .” '' Only FY 2019 questionnaire had this response option. 77 World Bank Group Country Opinion Survey 2019: Peru Appendix E: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally Which of the following describes most of your exposure to the World Bank Group in Peru? collaborate/work with the World Bank (Choose no more than TWO) Indicator Question Group in your country? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Not collaborating Collaborating No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG with the WBG To what extent do you trust the World Bank Group to do what is 6.69 6.97 6.89 6.36 6.80 6.78 6.73 6.89 6.82 6.74 6.78 6.83 right? Overall, please rate your impression of the World Bank Group’s 6.32 7.13 6.88 5.42 6.43 6.70 6.31 7.00 6.41 6.88 6.52 6.77 effectiveness in Peru Overall the World Bank Group currently plays a relevant role in 5.66 6.06 6.14 4.54 5.71 5.86 5.51 6.26 5.73 5.90 5.76 5.88 development in Peru The World Bank Group’s work is aligned with what I consider the 5.99 6.41 6.37 5.00 5.84 6.37 6.01 6.23 6.05 6.20 6.07 6.21 development priorities for Peru Responsiveness to needs 5.89 6.68 6.39 4.91 5.97 6.25 5.94 6.35 6.05 6.20 6.08 6.23 Flexibility (in terms of the institution’s products and services) 5.40 6.23 5.93 4.55 5.70 5.63 5.40 6.09 5.69 5.62 5.68 5.59 Flexibility (in terms of changing country circumstances) 5.68 6.35 6.22 4.57 5.91 5.89 5.72 6.20 5.84 6.00 5.85 6.09 Being inclusive 6.06 6.77 6.63 4.78 6.40 6.13 5.86 6.87 6.28 6.23 6.22 6.45 Openness (sharing data and other information) 6.68 7.38 7.25 5.29 6.84 6.95 6.61 7.33 6.72 7.23 6.90 6.86 Collaboration with the Government 6.76 7.61 7.29 5.80 6.97 7.00 6.80 7.29 6.79 7.37 7.02 6.82 The speed in which it gets things accomplished on the ground 5.33 5.94 5.77 4.38 5.36 5.66 5.29 5.86 5.32 5.88 5.62 5.05 Helping to bring discipline/effective supervision to implementation 5.85 6.82 6.44 4.62 6.18 6.02 5.89 6.45 5.83 6.65 6.24 5.57 of investment projects Collaboration with civil society 5.32 6.31 5.87 4.57 5.56 5.64 5.33 6.05 5.46 5.89 5.64 5.43 Staff accessibility 5.29 6.62 6.10 3.70 5.70 5.63 5.32 6.22 5.31 6.28 5.70 5.48 Collaboration with other donors and development partners 5.94 6.66 6.55 4.55 5.94 6.31 5.73 6.72 5.88 6.59 6.15 6.05 Collaboration with the private sector 5.62 6.08 6.06 4.38 5.65 5.77 5.60 5.90 5.50 6.19 5.66 5.91 Straightforwardness and honesty 6.89 7.65 7.45 5.71 7.00 7.22 6.91 7.42 6.87 7.55 7.15 6.95 Treating clients and stakeholders in Peru with respect 7.41 8.11 7.98 6.30 7.68 7.56 7.41 7.95 7.30 8.24 7.61 7.68 Being a long-term partner 7.33 7.89 7.84 6.14 7.26 7.73 7.28 7.84 7.27 7.95 7.53 7.37 To what extent does the World Bank Group’s work help to 5.84 6.19 6.27 4.68 5.89 6.03 5.84 6.15 5.89 6.10 5.91 6.20 achieve development results in Peru? To what extent does the World Bank Group influence the 6.16 6.19 6.29 5.73 6.15 6.21 6.14 6.24 6.17 6.20 6.16 6.30 development agenda in Peru? The World Bank Group’s financial instruments meet the needs of 5.87 5.70 6.04 5.10 5.75 5.97 5.85 5.89 5.97 5.63 5.76 6.33 Peru The World Bank Group meets Peru’s needs for knowledge 6.13 6.19 6.36 5.43 6.05 6.31 6.11 6.29 6.14 6.28 6.10 6.55 services The World Bank Group’s knowledge work and activities are adaptable to Peru’s specific development challenges and country 6.43 6.97 6.82 5.25 6.44 6.71 6.61 6.53 6.62 6.51 6.54 6.76 circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 6.52 6.64 6.76 5.70 6.25 6.86 6.61 6.50 6.64 6.42 6.55 6.64 development results in your country? Overall, how would you rate the technical quality of the World 7.49 7.20 7.51 7.10 7.15 7.69 7.32 7.61 7.59 7.13 7.42 7.52 Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in Peru 5.94 6.46 6.27 5.14 5.90 6.26 5.90 6.36 6.14 6.00 6.05 6.27 Where country systems are adequate, the World Bank Group 6.60 7.38 6.95 6.14 6.74 6.87 6.77 6.86 6.80 6.81 6.73 7.14 makes appropriate use of them Yellow highlight indicates significant difference between Yes and No means. 78 World Bank Group Country Opinion Survey 2019: Peru Appendix F: Peru FY 2019 COS Questionnaire World Bank Group Country Survey FY 2019 – Peru The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Peru or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Peru, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Peru. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 79 World Bank Group Country Opinion Survey 2019: Peru SECTION A: GENERAL ISSUES FACING PERU A1. When you think about the future in Peru, are you … ? 1 Very pessimistic 2 Somewhat pessimistic 3 Somewhat optimistic 4 Very optimistic 5 Not sure A2. Do you think that economic opportunity for citizens in Peru is … ? 1 Increasing 2 Decreasing 3 Staying about the same A3. Listed below are a number of development priorities in Peru. Please identify which of the following you consider the most important development priorities in Peru. (Choose no more than THREE) Job creation/employment (e.g., labor market Disaster risk management (e.g., disaster risk 1 15 reform) financing and insurance) 2 Health 16 Disease (anemia, vector-borne) Natural resource management (e.g., deforestation, 3 17 Agriculture and rural development water resource management, fisheries) 4 Private sector development 18 Trade and exports 5 Education 19 Crime and violence Public sector governance/reform (i.e., government Gender equity (addressing violence against 6 effectiveness, public financial management, public 20 women; closing the gap between women and men, expenditure, fiscal system reform) and boys and girls) 7 Global/regional integration 21 Climate change (e.g., mitigation, adaptation) Subnational government capacity and fiscal 8 22 Poverty reduction decentralization 9 Urban development 23 Anti-corruption 10 Energy 24 Judiciary reform 11 Water and sanitation 25 Economic growth 12 Pollution 26 Nutrition Financial markets (e.g., improving payment system, 13 27 Information and communications technology financial inclusion and literacy) Social protection (e.g., pensions, targeted social 14 28 Transport (e.g., roads, bridges, transportation) assistance) 80 World Bank Group Country Opinion Survey 2019: Peru SECTION A: GENERAL ISSUES A4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Peru? (Choose no more than THREE) 1 Trade and exports 15 Private sector development 2 Crime and violence 16 Education 3 Climate change (e.g., mitigation, adaptation) 17 Global/regional integration 4 Economic growth 18 Water and sanitation Disaster risk management (e.g., disaster risk Job creation/employment (e.g., labor market 5 19 financing and insurance) reform) 6 Nutrition 20 Pollution 7 Disease (anemia, vector-borne) 21 Health Financial markets (e.g., improving payment system, 8 Information and communications technology 22 financial inclusion and literacy) Social protection (e.g., pensions, targeted social Natural resource management (e.g., deforestation, 9 23 assistance) water resource management, fisheries) Gender equity (addressing violence against 10 Agriculture and rural development 24 women; closing the gap between women and men, and boys and girls) Subnational government capacity and fiscal 11 Transport (e.g., roads, bridges, transportation) 25 decentralization 12 Energy 26 Urban development 13 Anti-corruption Public sector governance/reform (i.e., government 27 effectiveness, public financial management, public 14 Judiciary reform expenditure, fiscal system reform) A5. When economic and/or social reform efforts fail or are slow to take place in Peru, which of the following would you attribute this to? (Choose no more than TWO) 1 Reforms are not well thought out in light of country challenges Inadequate level of governance (e.g., inadequate level of capacity, accountability, poor coordination within the 2 government) 3 Political pressures and obstacles 4 Inadequate level of private sector participation 5 Inadequate level of citizen/civil society participation 6 Inadequate level of communication of reforms 7 Private sector involvement and/or influence 8 Corruption 9 Other (please specify): ________________________________________ 81 World Bank Group Country Opinion Survey 2019: Peru SECTION A: GENERAL ISSUES A6. To what extent do you trust the World Bank Group to do what is right? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree A7. Please describe the direction Peru is moving in, when considering … ? Getting Getting Staying Getting Getting much somewhat the somewhat much worse worse same better better Human development (e.g., health, education, and 1      social protection) Gender-based violence and equal opportunity for girls 2      and boys, men and women Growing Peru’s economy in a way that leads to jobs 3      and employment 4 The gap between the rich and the poor      5 Making government more effective      6 Anti-corruption      7 Attracting new sources of foreign investment      A8. Listed below are global challenges. Which do you think have the most serious impact on Peru? (Choose no more than TWO) 1 Environmental degradation 6 Migrants and refugees 2 Natural disasters 7 Jobs/employment 3 Technology based disruption 8 Trade constraints 4 Climate change 9 The gap between the rich and the poor 5 Crime, violence, drug and human trafficking 10 Geo political uncertainty 82 World Bank Group Country Opinion Survey 2019: Peru SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of these organizations in Peru? Not familiar Extremely at all familiar 1 World Bank Group (WBG) 1 2 3 4 5 6 7 8 9 10 2 Inter-American Development Bank (IDB/BID) 1 2 3 4 5 6 7 8 9 10 3 Latin American Development Bank (CAF) 1 2 3 4 5 6 7 8 9 10 B2. Overall, please rate your impression of the effectiveness of these organizations in Peru. Not effective Very Don't at all effective know 1 World Bank Group (WBG) 1 2 3 4 5 6 7 8 9 10 2 Inter-American Development Bank (IDB/BID) 1 2 3 4 5 6 7 8 9 10 3 Latin American Development Bank (CAF) 1 2 3 4 5 6 7 8 9 10 B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Peru solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank Group can have the most impact on development results in Peru, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Peru? (Choose no more than THREE) 1 Private sector development 15 Trade and exports 2 Education 16 Crime and violence Public sector governance/reform (i.e., government Natural resource management (e.g., deforestation, 3 effectiveness, public financial management, public 17 water resource management, fisheries) expenditure, fiscal system reform) 4 Energy 18 Judiciary reform 5 Water and sanitation 19 Economic growth 6 Pollution 20 Agriculture and rural development Job creation/employment (e.g., labor market Subnational government capacity and fiscal 7 21 reform) decentralization 8 Health 22 Disease (anemia, vector-borne) Financial markets (e.g., improving payment system, 9 23 Information and communications technology financial inclusion and literacy) Social protection (e.g., pensions, targeted social 10 24 Transport (e.g., roads, bridges, transportation) assistance) Gender equity (addressing violence against Disaster risk management (e.g., disaster risk 11 women; closing the gap between women and men, 25 financing and insurance) and boys and girls) 12 Global/regional integration 26 Climate change (e.g., mitigation, adaptation) 13 Nutrition 27 Poverty reduction 14 Urban development 28 Anti-corruption 83 World Bank Group Country Opinion Survey 2019: Peru SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Peru? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Bringing together different groups of stakeholders   Capacity development related to World Bank Group 2   supported projects 3 Technical assistance   4 Policy advice, studies, analyses   5 Financial resources   6 Data and statistics   7 Promoting knowledge sharing   Implementation support (i.e., integrity, financial 8 management, procurement, social and environmental   safeguards) 9 Mobilizing third party financial resources   10 Donor coordination   11 Other (please specify): ________________________   B6. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Peru? (Choose no more than TWO) 1 Not adequately flexible 2 Not sufficiently focused on sustainable results 3 Not collaborating enough with civil society (e.g., NGOs, CBOs) 4 Not willing to honestly criticize policies and reform efforts in the country 5 Not collaborating enough with private sector 6 Not collaborating enough with partners such as bilaterals, multilaterals, trust funds, UN 7 Not aligned with country priorities 8 Not adequately sensitive to political/social realities in Peru 9 Too influenced by developed countries 10 World Bank Group’s processes too slow and complex 11 Not enough public disclosure of its work 12 Arrogant in its approach 13 Inadequate World Bank Group’s staffing in Peru 14 Incompatibility between WBG’s project implementation rules and government rules 15 Staff too inaccessible 16 Other (please specify): __________________________________________________ 17 Don’t know 84 World Bank Group Country Opinion Survey 2019: Peru SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B7. To what extent do you believe that the World Bank Group’s work and support help the poorest in Peru? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know B8. From your perspective, which of the following best describes the World Bank Group’s current emphasis on investing in human capital (e.g., education, health, social protection)? 1 Increased its emphasis recently 2 Decreased its emphasis recently 3 Emphasis has remained pretty consistent over time 4 Don’t know B9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Parliament 6 Private sector 2 Donor community 7 Local government 3 NGOs/Community Based Organizations 8 Other (please specify): _____________________ 4 Academia/think tanks/research institutes 9 Don’t know 5 Media To what extent do you agree with the following statements about the World Bank Group’s work in Peru? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B10 1 2 3 4 5 6 7 8 9 10  relevant role in development in Peru The World Bank Group’s work is aligned with what I B11 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Peru 85 World Bank Group Country Opinion Survey 2019: Peru SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Peru, in terms of each of the following? To no degree To a very significant Don't at all degree know B12 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B13 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B14 1 2 3 4 5 6 7 8 9 10  circumstances) B15 Being inclusive 1 2 3 4 5 6 7 8 9 10  B16 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B17 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B18 1 2 3 4 5 6 7 8 9 10  the ground Helping to bring discipline/effective supervision to B19 1 2 3 4 5 6 7 8 9 10  implementation of investment projects B20 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B21 Staff accessibility 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development B22 1 2 3 4 5 6 7 8 9 10  partners B23 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  B24 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in Peru with B25 1 2 3 4 5 6 7 8 9 10  respect B26 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  86 World Bank Group Country Opinion Survey 2019: Peru SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Peru? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know 1 Social protection (e.g., targeted social assistance) 1 2 3 4 5 6 7 8 9 10  2 Gender equity (gender-based violence) 1 2 3 4 5 6 7 8 9 10  3 Private sector development 1 2 3 4 5 6 7 8 9 10  4 Education 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 5 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 6 Global/regional integration 1 2 3 4 5 6 7 8 9 10  7 Urban development 1 2 3 4 5 6 7 8 9 10  8 Energy 1 2 3 4 5 6 7 8 9 10  9 Water and sanitation 1 2 3 4 5 6 7 8 9 10  10 Job creation/employment 1 2 3 4 5 6 7 8 9 10  11 Health and nutrition 1 2 3 4 5 6 7 8 9 10  12 Financial markets 1 2 3 4 5 6 7 8 9 10  13 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  14 Agriculture and rural development 1 2 3 4 5 6 7 8 9 10  15 Trade and exports 1 2 3 4 5 6 7 8 9 10  Natural resource management (forestry, fisheries and 16 1 2 3 4 5 6 7 8 9 10  water) 17 Adaptation to climate change 1 2 3 4 5 6 7 8 9 10  18 Poverty reduction 1 2 3 4 5 6 7 8 9 10  19 Anti-corruption 1 2 3 4 5 6 7 8 9 10  20 Judiciary reform 1 2 3 4 5 6 7 8 9 10  21 Economic growth 1 2 3 4 5 6 7 8 9 10  22 Disaster risk management 1 2 3 4 5 6 7 8 9 10  23 Disease (anemia and vector-borne) 1 2 3 4 5 6 7 8 9 10  24 Information and communications technology 1 2 3 4 5 6 7 8 9 10  87 World Bank Group Country Opinion Survey 2019: Peru SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. To what extent does the World Bank Group’s work help to achieve development results in Peru? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree C3. To what extent does the World Bank Group influence the development agenda in Peru? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Peru? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C4 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, Program-for-Results, etc.) meet the needs of Peru The World Bank Group meets Peru’s needs for C5 knowledge services (e.g., research, analysis, data, 1 2 3 4 5 6 7 8 9 10  technical assistance) C6. To what extent do you believe that Peru received value for money from the World Bank Group’s Reimbursable Advisory Services (RAS)? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree 88 World Bank Group Country Opinion Survey 2019: Peru SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Peru, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree To a very significant Don't at all degree know D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are source of relevant information on global D5 1 2 3 4 5 6 7 8 9 10  good practices D6 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D7 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Peru’s specific D8 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D9. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D10. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 89 World Bank Group Country Opinion Survey 2019: Peru SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and reviews E3 1 2 3 4 5 6 7 8 9 10  are done in a timely fashion The World Bank Group’s Environmental and E4 1 2 3 4 5 6 7 8 9 10  Social Framework requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10  in Peru Working with the World Bank Group increases E7 1 2 3 4 5 6 7 8 9 10  Peru’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the E8 1 2 3 4 5 6 7 8 9 10  World Bank Group makes appropriate use of them The World Bank Group dedicates enough E9 resources (e.g., time, staff) for project 1 2 3 4 5 6 7 8 9 10  preparation 90 World Bank Group Country Opinion Survey 2019: Peru SECTION E: WORKING WITH THE WORLD BANK GROUP E10. To what extent do you believe that the donor community is doing enough to support the government’s efforts related to migrants in Peru? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree E11. In which of the following areas do you believe the World Bank Group should provide most of its resources when it comes to providing support to the migrant crisis in Peru? (Choose no more than TWO) 1 Public services 2 Business development 3 Infrastructure 4 Social cohesion 5 Education 6 Health 7 Supporting poor and marginalized local communities 8 Jobs 9 Macro issues (fiscal accounts, balance of payments, etc.) 10 Other (please specify): ______________________________________________ 11 Don’t know 91 World Bank Group Country Opinion Survey 2019: Peru SECTION F: COMMUNICATION AND INFORMATION SHARING F1. How frequently do you interact with the World Bank Group now in Peru? 1 Never 2 Less than once a year 3 Once a year to a few times a year 4 Less than once a month 5 At least once a month 6 At least once a week F2. How do you get most of your information about economic and social development issues in Peru? (Choose no more than TWO) 1 Local open television 6 Printed media 2 Cable television 7 Podcasts 3 Digital media 8 Radio 4 Facebook 9 Other (please specify): ____________________ 5 Twitter F3. In what language do you get most of your information about economic and social development issues in Peru? (Choose ALL that apply) 1 Spanish 2 English 3 Other (please specify): ____________________ F4. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) World Bank Group’s seminars/workshops/ 1 5 e-Newsletters conferences 2 Blogs 6 Social media (e.g., Facebook, Twitter, YouTube) 3 World Bank Group’s website Direct contact with World Bank Group (i.e., face to World Bank Group’s publications and other written 7 4 face meetings/discussions) materials F5. Which device do you use primarily when visiting a World Bank Group website? (Choose no more than TWO) 1 Smart phone 2 Tablet 3 Laptop 4 Desktop 92 World Bank Group Country Opinion Survey 2019: Peru SECTION F: COMMUNICATION AND INFORMATION SHARING F6. Over the past SIX MONTHS, on average how often did you do any of the following related to the World Bank Group (WBG)? Every few Every few Every few Not days weeks months at all Read, viewed or heard a story about the WBG in local media 1     (newspaper, magazine, TV, radio) Read, viewed or heard a story about the WBG in global media 2     (newspaper, magazine, TV, radio) Interacted with the WBG on Social Media (e.g., read a post or 3     tweet, liked, commented, shared, retweeted) 4 Visited a WBG website (e.g., read a blog, used data)     5 Attended an event/conference hosted by the WBG     6 Watched a webinar or online event hosted by the WBG     7 Read some or all of a WBG research paper or publication     8 Met professionally with WBG staff     9 Read a WBG e-newsletter     93 World Bank Group Country Opinion Survey 2019: Peru SECTION G: BACKGROUND INFORMATION G1. Which of the following best describes your current affiliation? (Select only ONE response) 1 Office of the President, Prime Minister 11 Private Foundation 2 Office of Minister 12 NGO/Community Based Organization 3 Office of Parliamentarian 13 Media (press, radio, TV, web, etc.) Employee of a Ministry, Ministerial Department Independent Government Institution (i.e., Regulatory 4 14 or Implementation Agency Agency, Central Bank/oversight institution) Project Management Unit (PMU) overseeing implementation of project/ 5 15 Trade Union Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Faith-Based Group 7 Bilateral Agency 17 Youth Group 8 Multilateral Agency 18 Academia/Research Institute/Think Tank 9 Private Sector Organization 19 Judiciary Branch 10 Financial Sector/Private Bank 20 Other (please specify): ________________________ G2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets G3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, MIGA, ICSID) in your country? 1 Yes 2 No G4. If yes, which of the following agencies of the World Bank Group do you primarily collaborate/work with in Peru? (Select only ONE response) 1 The World Bank (IBRD) 2 The International Finance Corporation (IFC) 3 The Multilateral Investment Guarantee Agency (MIGA) 4 International Centre for Settlement of Investment Disputes (ICSID) 94 World Bank Group Country Opinion Survey 2019: Peru SECTION G: BACKGROUND INFORMATION G5. Do your projects involve both the World Bank and the IFC? 1 Yes 2 No G6. Which of the following describes most of your exposure to the World Bank Group in Peru? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. G7. What’s your gender? 1 Female 2 Male G8. What’s your age? 1 25 and under 2 26-35 3 36-45 4 46-55 5 56 and above G9. Which best represents your geographic location? 1 Lima Metropolitana and Callao 2 Coast 3 Sierra 4 Amazon basin Thank you for completing the survey! 95