Information and service delivery : case studies from Kenya and Ethiopia (English)

This monograph probes the role of information in service delivery by focusing on key sectors in Kenya and Ethiopia. Findings from comparative studies done in 2005-06 in the health, education, and water and sanitation sectors plus public and private partnerships (PPPs) illustrate the significance of information access to delivery of quality services. Linking information access to service delivery is instructive to deepen institutional reforms around...

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Author

Kpundeh,Sahr John;

Khadiagala,Gilbert M;

Chowdhury,Shyamal;
Document Date
2008/12/01
Document Type
Working Paper
Report Number
63359
Volume No
1
Total Volume(s)
1
Country
Kenya, Ethiopia,
Region
Eastern And Southern Africa,
Disclosure Date
2011/07/26
Disclosure Status
Disclosed
Doc Name
Information and service delivery : case studies from Kenya and Ethiopia
Keywords
quality of public service

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Kpundeh,Sahr John; Khadiagala,Gilbert M; Chowdhury,Shyamal.

Information and service delivery : case studies from Kenya and Ethiopia (English). Washington, DC: World Bank. http://documents.worldbank.org/curated/en/816591468036308542

Information and service delivery : case studies from Kenya and Ethiopia (English)

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