World Bank Group Country Opinion Survey 2017: Uruguay FY17 Uruguay Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 May 2017 World Bank Group Country Opinion Survey 2017: Uruguay Acknowledgements The Uruguay Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG). Jessica Cameron, Jing Guo, and Svetlana Markova oversaw design, reporting, and analysis. Calita Woods, Dania Mendoza, and Noreen Wambui provided data support. PORG acknowledges the significant contribution from the Uruguay country team and the local consultant Valeria Fernandez Moujan (Experimentación y Tendencias S.A.). In particular, PORG is grateful for the support from Valeria Bolla (Communications Officer), who coordinated the survey related activities from Montevideo, Uruguay. 1 World Bank Group Country Opinion Survey 2017: Uruguay Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing Uruguay ....................................................8 V. Overall Attitudes toward the World Bank Group .......................14 VI. Sectoral Effectiveness................................................................20 VII. How the World Bank Group Operates .......................................22 VIII. World Bank Group’s Knowledge and Instruments .....................28 IX. The Future Role of the World Bank Group in Uruguay ..............32 X. Communication and Outreach ..................................................36 XI. Appendices ................................................................................39 URUGUAY 2 World Bank Group Country Opinion Survey 2017: Uruguay I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Uruguay perceive the WBG. The survey explored: ▪ General Issues Facing Uruguay ▪ Overall Attitudes toward the World Bank Group ▪ World Bank Group’s Effectiveness and Results ▪ The World Bank Group’s Knowledge Work and Activities ▪ Working with the World Bank Group ▪ The Future Role of the World Bank Group in Uruguay ▪ Communication and Information Sharing ▪ Background Information II. Methodology From November to December 2016, 404 stakeholders of the WBG in Uruguay were invited to provide their opinions on the WBG’s work in the country by participating in a Country Opinion Survey (COS). Participants were drawn from the office of the President/Prime Minister, office of a Minister, office of a Parliamentarian, employees of ministries/ministerial departments/ implementation agencies, Project Management Units (PMUs) overseeing implementation of WBG projects or consultants/contractors working on WBG-supported projects/programs, local government officials or staff, bilateral/multilateral agencies, private sector organizations, private foundations, the financial sector/private banks, NGOs/community-based organizations (CBOs), the media, independent government institutions, trade unions, faith-based groups, youth groups, academia/research institutes/think tanks, and the judiciary branch. A total of 208 stakeholders participated in the survey (51% response rate). Respondents received an invitation via email and completed the questionnaire online. Every country that engages in the Country Opinion Survey must include specific indicator questions that will be aggregated for the WBG’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results of this year’s Country Survey were compared to those of the Country Survey conducted in FY ’14 (response rate was 47%, N = 156). The data were weighted to reach similar stakeholder compositions across the two survey years, allowing for more statistically reliable comparisons. Note, there were insufficient numbers of respondents from bilateral/multilateral agencies in FY ’14 or local government in either year to be included in these analyses. Also, stakeholders who identified themselves as “Other” in the stakeholder category options were not included in these comparisons. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY ’14 COS report and the non-weighted data presented in this report. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix D (see page 81). 3 World Bank Group Country Opinion Survey 2017: Uruguay III. Demographics of the Sample Current Position ▪ For all further analyses, the small number of respondents from the office of the President were combined with those from the office of a Minister and the small number of respondents from the financial sector/private banks were combined with those from the private sector. The few respondents from the office of a Parliamentarian, local government, and NGOs/CBOs were included in the “Other” category 4 World Bank Group Country Opinion Survey 2017: Uruguay III. Demographics of the Sample (continued) Area of Primary Specialization 5 World Bank Group Country Opinion Survey 2017: Uruguay III. Demographics of the Sample (continued) Geographic Locations ▪ Because of the small number of respondents from areas other than Montevideo, geographic location comparisons could not be analyzed. Exposure to Agencies within the World Bank Group 6 World Bank Group Country Opinion Survey 2017: Uruguay III. Demographics of the Sample (continued) Familiarity with the World Bank Group ▪ Organization comparison: Respondents indicated that they are significantly more familiar with the IDB/BID than the WBG, but significantly more familiar with the WBG than with the CAF. ▪ Year comparison: Respondents in this year’s Country Survey indicated significantly lower levels of familiarity with the WBG compared to respondents from the FY ‘14 Country Survey (weighted mean in FY ‘17 = 6.5; weighted mean in FY ‘14 = 7.4)1, but indicated statistically similar levels of familiarity with the IDB/BID (weighted mean in FY ‘17 = 6.9; weighted mean in FY ‘14 = 7.2) and CAF (weighted mean in FY ‘17 = 5.6; weighted mean in FY ‘14 = 5.0). ▪ Stakeholders: Respondents from the private sector/financial sector/private banks and the media indicated the highest ratings of familiarity with the CAF whereas respondents from PMUs/Consultants on WBG-supported projects, academia, and employees of ministries indicated significantly lower levels of familiarity. Respondents across all stakeholder groups had statistically similar levels of familiarity with the WBG and IDB/BID. ▪ Collaboration: Respondents who collaborate with the WBG gave significantly higher ratings of familiarity with the WBG (mean rating = 7.0) than respondents who do not collaborate with the WBG (mean rating = 6.1). ▪ Impact of Familiarity: Respondents’ ratings of familiarity with the WBG were strongly, significantly correlated with their ratings of the WBG’s overall effectiveness in Uruguay, and moderately, significantly correlated with their ratings of the extent to which the WBG’s work helps to achieve development results and the extent to which the WBG plays a relevant role in development in Uruguay. 1 Please refer to Appendix D (page 81) for more details on weighting. The means in the chart were calculated based on un-weighted data. 7 World Bank Group Country Opinion Survey 2017: Uruguay IV. General Issues Facing Uruguay Headed in the Right Direction Headed in the Right Direction: Year Comparison2 2 Please refer to Appendix D (page 81) for more details on weighting. The percentages shown in the chart were calculated based on weighted data. 8 World Bank Group Country Opinion Survey 2017: Uruguay IV. General Issues Facing Uruguay (continued) Development Priority ▪ Year comparison: Respondents in the FY ‘14 Country Survey indicated that the most important development priorities in Uruguay were education (percentage of respondents = 65%) and infrastructure development (64%), followed by public sector governance/ reform (35%). 9 World Bank Group Country Opinion Survey 2017: Uruguay IV. General Issues Facing Uruguay (continued) Factors Contributing to Poverty Reduction ▪ Year comparison: Respondents in the FY ‘14 Country Survey indicated that the area that would contribute most to poverty reduction in Uruguay was education (percentage of respondents = 80%), followed by equality of opportunity (35%), economic growth (35%), and job creation/employment (32%). 10 World Bank Group Country Opinion Survey 2017: Uruguay IV. General Issues Facing Uruguay (continued) Factors Contributing to “Shared Prosperity” ▪ Year comparison: Respondents in the FY ‘14 Country Survey indicated that shared prosperity in Uruguay would be achieved through consistent economic growth (percentage of respondents = 39%), better employment opportunities for young people (33%), and better quality public services (27%). 11 World Bank Group Country Opinion Survey 2017: Uruguay IV. General Issues Facing Uruguay (continued) Gap between the Rich and the Poor Global Climate Change 12 World Bank Group Country Opinion Survey 2017: Uruguay IV. General Issues Facing Uruguay (continued) Childhood Development is a Priority 13 World Bank Group Country Opinion Survey 2017: Uruguay V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts 14 World Bank Group Country Opinion Survey 2017: Uruguay V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness (Indicator Question) ▪ Organization comparison: Respondents gave significantly higher ratings of effectiveness for the IDB/BID compared to the WBG. Although effectiveness ratings for the WBG were higher than those for the CAF, this difference did not reach statistical significance. ▪ Year comparison: Respondents in this year’s Country Survey gave statistically similar ratings of effectiveness for the WBG, the IDB/BID, and the CAF (weighted means = 6.7, 6.9, and 6.5, respectively) compared to respondents from the FY ‘14 Country Survey (weighted means = 7.1, 7.4, and 6.2, respectively)3. 3 Please refer to Appendix D (page 81) for more details on weighting for year comparisons. The means in the chart were calculated based on un-weighted data. 15 World Bank Group Country Opinion Survey 2017: Uruguay V. Overall Attitudes toward the World Bank Group (continued) Achieving Development Results (Indicator Question) ▪ Year comparison: Respondents in this year’s Country Survey gave statistically similar ratings for the extent to which the WBG achieves development results (weighted mean = 6.2) compared to respondents from the FY ‘14 Country Survey (weighted mean = 6.4) 4. WBG Staff Preparedness ▪ Year comparison: Respondents in this year’s Country Survey gave statistically similar ratings for the WBG’s staff being well prepared (weighted mean = 7.8) compared to respondents from the FY ‘14 Country Survey (weighted mean = 7.7)4. 4 Please refer to Appendix D (page 81) for more details on weighting for year comparisons. The means in the charts were calculated based on un-weighted data. 16 World Bank Group Country Opinion Survey 2017: Uruguay V. Overall Attitudes toward the World Bank Group (continued) Greatest Value ▪ Year comparison: Respondents in the FY ‘14 Country Survey indicated that the WBG’s greatest values to Uruguay were its financial resources (percentage of respondents = 65%), technical assistance (52%), and policy advice/studies/analyses (48%). 17 World Bank Group Country Opinion Survey 2017: Uruguay V. Overall Attitudes toward the World Bank Group (continued) Effectiveness of WBG’s Instruments in Reducing Poverty 18 World Bank Group Country Opinion Survey 2017: Uruguay V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness ▪ Year comparison: Respondents in the FY ‘14 Country Survey indicated that the WBG’s greatest weaknesses in its work in Uruguay were not enough public disclosure of its work (percentage of respondents = 22%), don’t know (22%), being too bureaucratic in its operational policies and procedures (20%), and its processes being too complex (19%). 19 World Bank Group Country Opinion Survey 2017: Uruguay VI. Sectoral Effectiveness Effectiveness of WBG’s Support in Sectoral Areas ▪ Year comparison: Respondents in this year’s Country Survey gave significantly higher ratings of effectiveness for the WBG’s effectiveness at “Transport” and “Infrastructure development” (weighted means = 7.2 and 7.7, respectively) compared to respondents from the FY ‘14 Country Survey (weighted means = 6.1 and 6.8, respectively)5. 5 Please refer to Appendix D (page 81) for more details on weighting for year comparisons. The means in the chart were calculated based on un-weighted data. 20 World Bank Group Country Opinion Survey 2017: Uruguay VI. Sectoral Effectiveness (continued) The WBG Promoting Private Public Partnerships Helping the Poorest 21 World Bank Group Country Opinion Survey 2017: Uruguay VII. How the World Bank Group Operates The World Bank Group’s Work in Uruguay ▪ Year comparison: Respondents in this year’s Country Survey had significantly lower levels of agreement that “Overall the World Bank Group currently plays a relevant role in development in Uruguay” (weighted mean = 5.6) compared to respondents from the FY ‘14 Country Survey (weighted mean = 6.6), but statistically similar levels of agreement that “The WBG’s work is aligned with what I consider the development priorities for Uruguay” (FY ‘17 weighted mean = 6.4; FY ‘14 weighted mean = 6.5)6. 6 Please refer to Appendix D (page 81) for more details on weighting for year comparisons. The means in the chart were calculated based on un-weighted data. 22 World Bank Group Country Opinion Survey 2017: Uruguay VII. How the World Bank Group Operates (continued) Overall Perceptions 23 World Bank Group Country Opinion Survey 2017: Uruguay VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison7 7 All means presented in this chart are calculated based on weighted data. See Appendix D (page 81) for details. 24 World Bank Group Country Opinion Survey 2017: Uruguay VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner 25 World Bank Group Country Opinion Survey 2017: Uruguay VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison8 8 All means presented in this chart are calculated based on weighted data. See Appendix D (page 81) for details. 26 World Bank Group Country Opinion Survey 2017: Uruguay VII. How the World Bank Group Operates (continued) Internal Measuring and Monitoring Reimbursable Advisory Services (RAS) 27 World Bank Group Country Opinion Survey 2017: Uruguay VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities ▪ Year comparison: Respondents in this year’s Country Survey indicated statistically similar frequencies of usage for the WBG’s knowledge work and activities as respondents in the FY ‘14 Country Survey. 28 World Bank Group Country Opinion Survey 2017: Uruguay VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Uruguay’s Knowledge Needs (Indicator Question) ▪ Year comparison: Respondents in this year’s Country Survey had statistically similar levels of agreement that the WBG meets Uruguay’s needs for knowledge services (weighted mean = 6.2) compared to respondents from the FY ‘14 Country Survey (weighted mean = 6.2)9. Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) ▪ Year comparison: Respondents in this year’s Country Survey had statistically similar ratings for the significance of the contribution of the WBG’s knowledge work and activities (weighted mean = 6.5) compared to respondents from the FY ‘14 Country Survey (weighted mean = 6.9)9. Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) ▪ Year comparison: Respondents in this year’s Country Survey gave statistically similar ratings for the technical quality of the WBG’s knowledge work and activities (weighted mean = 7.3) compared to respondents from the FY ‘14 Country Survey (weighted mean = 7.6)9. 9 Please refer to Appendix D (page 81) for more details on weighting for year comparisons. The means in these charts were calculated based on un-weighted data. 29 World Bank Group Country Opinion Survey 2017: Uruguay VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities ▪ Year comparison: Respondents in this year’s Country Survey gave statistically similar ratings that the WBG’s knowledge work and activities “Are adaptable to Uruguay’s specific development challenges and country circumstances” (weighted mean = 7.1) compared to respondents from the FY ‘14 Country Survey (weighted mean = 7.2)10. 10 Please refer to Appendix D (page 81) for more details on weighting for year comparisons. The means in the chart were calculated based on un-weighted data. 30 World Bank Group Country Opinion Survey 2017: Uruguay VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Uruguay’s Needs for Financial Instruments (Indicator Question) ▪ Year comparison: Respondents in this year’s Country Survey had statistically similar levels of agreement that the WBG’s financial instruments meet Uruguay’s needs (weighted mean = 6.5) compared to respondents from the FY ‘14 Country Survey (weighted mean = 6.4)11. 11 Please refer to Appendix D (page 81) for more details on weighting for year comparisons. The mean in the chart was calculated based on un-weighted data. 31 World Bank Group Country Opinion Survey 2017: Uruguay IX. The Future Role of the WBG in Uruguay Making the World Bank Group of Greater Value ▪ Year comparison: Respondents in the FY ‘14 Country Survey indicated that, to make itself of greater value, the WBG should increase the level of capacity development in Uruguay (percentage of respondents = 46%), followed by offering more innovative knowledge services (36%) and reaching out more to groups outside of Government (33%). 32 World Bank Group Country Opinion Survey 2017: Uruguay IX. The Future Role of the WBG in Uruguay (continued) World Bank Group Should Collaborate More with… 33 World Bank Group Country Opinion Survey 2017: Uruguay IX. The Future Role of the WBG in Uruguay (continued) Where the World Bank Group Should Focus its Resources ▪ Year comparison: Respondents in the FY ‘14 Country Survey indicated that the WBG should focus its resources on education (percentage of respondents = 68%) and infrastructure development (53%), followed by public sector governance/reform (26%). 34 World Bank Group Country Opinion Survey 2017: Uruguay IX. The Future Role of the WBG in Uruguay (continued) Future Combination of the WBG services ▪ Year comparison: Respondents in the FY ‘14 Country Survey indicated that the WBG should offer more knowledge products in Uruguay (percentage of respondents = 42%). Nearly a third of FY ‘14 respondents indicated that the current combination of services is appropriate for Uruguay (29%). 35 World Bank Group Country Opinion Survey 2017: Uruguay X. Communication and Outreach When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 56) for all responses by stakeholder groups. Information Sources ▪ Year comparison: Respondents in the FY ‘14 Country Survey indicated that they got most of their information about economic and social development issues from the Internet (percentage of respondents = 72%), followed by local newspapers (45%) and periodicals (34%). 36 World Bank Group Country Opinion Survey 2017: Uruguay X. Communication and Outreach (continued) Preferred Information Sources ▪ Year comparison: Respondents in the FY ‘14 Country Survey indicated that they preferred to get their information from e-Newsletters (percentage of respondents = 47%) and the WBG’s seminars/workshops/conferences (45%), followed by direct contact with the WBG (30%) and WBG publications and other written materials (30%). 37 World Bank Group Country Opinion Survey 2017: Uruguay X. Communication and Outreach (continued) Access to Information WBG Website Usage ▪ Year comparison: Respondents in this year’s Country Survey indicated statistically similar rates of usage of the WBG’s website (weighted percentage of respondents, “Yes” = 74%) as respondents in the FY ‘14 Country Survey (weighted percentage of respondents, “Yes” = 73%)12. WBG Social Media Usage 12 Please refer to Appendix D (page 81) for more details on weighting for year comparisons. The percentages in the chart were calculated based on un-weighted data. 38 World Bank Group Country Opinion Survey 2017: Uruguay XI. Appendices A. Responses to All Questions across All Respondents...................... 40 B. Responses to All Questions by Stakeholder Groups ...................... 56 C. Responses to Select Questions by Collaboration with WBG ......... 74 D. Responses to Select Questions by Year......................................... 81 E. Indicator Questions as a Function of Exposure to the WBG .......... 88 F. WBG Country Opinion Survey FY16 – Uruguay ............................. 89 URUGUAY 39 World Bank Group Country Opinion Survey 2017: Uruguay Appendix A: Responses to All Questions across All Respondents (N=208) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Uruguay Percentage of Respondents 1. In general would you say that Uruguay is headed in ...? (N=206) The right direction 69.4% The wrong direction 11.2% Not sure 19.4% 2. Listed below are a number of development priorities in Uruguay. Please identify which of the following you consider the most important development Percentage of Respondents priorities in Uruguay? (Choose no more than THREE) (Responses Combined; N=208) Education (including early childhood education) 79.3% Private sector development (e.g., competitiveness, productivity, innovation) 36.1% Public sector governance/reform (i.e., government effectiveness, public financial 32.2% management, public expenditure, state-owned enterprises, fiscal system reform) Infrastructure development (i.e., roads, bridges, PPP financing, etc.) 26.0% Crime and violence (i.e., citizen security) 19.2% Global/regional integration 18.3% Social protection (e.g., pensions, targeted social assistance, aging population) 13.9% Equality of opportunity (i.e., social inclusion, equity) 11.5% Economic growth 9.1% Job creation/employment 8.7% Gender equity 5.8% Urban development (e.g., municipal infrastructure and services, housing, urban 5.8% management, finance and governance) Poverty reduction 5.8% Energy 4.8% Transport (e.g., road safety, public transport, etc.) 4.8% Pollution 2.4% Trade and exports 2.4% Climate change (e.g., mitigation, adaptation) 2.4% Water and sanitation 1.9% Judiciary reform 1.9% Health and diseases (e.g., non-transmissible diseases, Zika, dengue, etc.) 1.4% Financial markets 1.0% Agriculture and rural development 1.0% Information and communications technology 1.0% Food security 0.5% Disaster risk management 0.5% Natural resource management (e.g., oil, gas, mining) 0.0% Anti-corruption 0.0% 40 World Bank Group Country Opinion Survey 2017: Uruguay A. General Issues Facing Uruguay (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in Uruguay? (Choose no more than THREE) (Responses Combined; N=208) Education (including early childhood education) 70.7% Economic growth 55.3% Equality of opportunity (i.e., social inclusion, equity) 42.8% Job creation/employment 37.0% Social protection (e.g., pensions, targeted social assistance, aging population) 16.8% Private sector development (e.g., competitiveness, productivity, innovation) 13.5% Infrastructure development (i.e., roads, bridges, PPP financing, etc.) 11.5% Public sector governance/reform (i.e., government effectiveness, public financial 10.1% management, public expenditure, state-owned enterprises, fiscal system reform) Urban development (e.g., municipal infrastructure and services, housing, urban 8.2% management, finance and governance) Global/regional integration 7.2% Crime and violence (i.e., citizen security) 4.8% Gender equity 3.4% Information and communications technology 1.4% Trade and exports 1.4% Energy 1.4% Water and sanitation 1.4% Food security 1.4% Agriculture and rural development 1.0% Climate change (e.g., mitigation, adaptation) 1.0% Transport (e.g., road safety, public transport, etc.) 1.0% Anti-corruption 1.0% Health and diseases (e.g., non-transmissible diseases, Zika, dengue, etc.) 1.0% Judiciary reform 0.5% Pollution 0.5% Financial markets 0.5% Disaster risk management 0.0% Natural resource management (e.g., oil, gas, mining) 0.0% 41 World Bank Group Country Opinion Survey 2017: Uruguay A. General Issues Facing Uruguay (continued) 4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Uruguay? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=208) Education and training that better ensure job opportunity 53.4% Consistent economic growth 40.4% Better quality education 31.3% Better opportunity for the poor who live in urban areas 14.9% Better quality public services 10.1% Better entrepreneurial opportunities (i.e., to start small and medium sized 9.1% businesses) Better employment opportunities for young people 8.7% A growing middle class 5.3% More reliable social safety net 5.3% Other 5.3% Better opportunity for the poor who live in rural areas 4.8% Greater access to health and nutrition for citizens 2.9% Better employment opportunities for women 2.9% Greater voice and participation for citizens to help ensure greater accountability 1.9% Greater access to micro-finance for the poor 1.4% 5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Uruguay? Percentage of Respondents (Select only ONE response) (N=208) A very big problem 16.8% A moderately big problem 59.1% A small problem 20.2% Not a problem at all 2.4% Don’t know 1.4% 6. In your view, is global climate change a very serious problem, somewhat Percentage of Respondents serious, not too serious, or not a problem? (Select only ONE response) (N=208) A very serious problem 11.5% A somewhat serious problem 54.3% Not too serious problem 26.9% Not a problem 5.8% Don’t know 1.4% 7. In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an Percentage of Respondents important development priority in Uruguay? (Select only ONE response) (N=208) A very important development priority 87.0% A moderately important development priority 8.7% A slightly important development priority 1.9% Not an important development priority 1.4% Don’t know 1.0% 42 World Bank Group Country Opinion Survey 2017: Uruguay B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Uruguay? (1-Not familiar at all, 10-Extremely familiar) N Mean SD 1. World Bank Group (WBG) 205 6.44 2.25 2. Inter-American Development Bank (IDB/BID) 203 7.04 2.10 3. Latin American Development Bank (CAF) 201 5.74 2.57 Overall, please rate your impression of the effectiveness of these organizations in Uruguay. (1-Not effective at all, 10-Very effective) N DK Mean SD 4. World Bank Group (WBG) 172 33 6.69 1.94 5. Inter-American Development Bank (IDB/BID) 181 24 7.04 1.75 6. Latin American Development Bank (CAF) 139 66 6.54 2.01 (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 7. To what extent do you believe the World Bank Group’s staff is well prepared to help Uruguay solve its most complicated development 167 38 7.81 1.66 challenges? 43 World Bank Group Country Opinion Survey 2017: Uruguay B. Overall Attitudes toward the World Bank Group (continued) 8. When thinking about how the World Bank Group can have the most impact on development results in Uruguay, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge Percentage of Respondents services) in Uruguay? (Choose no more than THREE) (Responses Combined; N=202) Education (including early childhood education) 67.8% Infrastructure development (i.e., roads, bridges, PPP financing, etc.) 34.7% Public sector governance/reform (i.e., government effectiveness, public financial 29.7% management, public expenditure, state-owned enterprises, fiscal system reform) Private sector development (e.g., competitiveness, productivity, innovation) 23.8% Job creation/employment 17.3% Economic growth 13.4% Urban development (e.g., municipal infrastructure and services, housing, urban 12.9% management, finance and governance) Social protection (e.g., pensions, targeted social assistance, aging population) 11.4% Poverty reduction 10.4% Equality of opportunity (i.e., social inclusion, equity) 9.4% Global/regional integration 8.4% Water and sanitation 6.4% Crime and violence (i.e., citizen security) 6.4% Climate change (e.g., mitigation, adaptation) 5.4% Energy 4.5% Health and diseases (e.g., non-transmissible diseases, Zika, dengue, etc.) 4.0% Transport (e.g., road safety, public transport, etc.) 4.0% Gender equity 3.5% Information and communications technology 3.5% Agriculture and rural development 3.5% Judiciary reform 2.0% Pollution 1.5% Financial markets 1.5% Trade and exports 1.5% Disaster risk management 1.0% Anti-corruption 1.0% Natural resource management (e.g., oil, gas, mining) 0.5% Food security 0.0% 9. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=187) activity do you believe is of greatest VALUE and which activity is Greatest 2nd Greatest of second greatest value in Uruguay? Value Value Combined Financial resources 27.3% 15.5% 42.8% Policy advice, studies, analyses 20.9% 17.6% 38.5% Capacity development related to World Bank Group supported 13.9% 18.7% 32.6% projects Technical assistance 10.2% 14.4% 24.6% Bringing innovative solutions to development challenges 9.6% 8.0% 17.6% Promoting knowledge sharing 9.1% 8.0% 17.1% Bringing together different groups of stakeholders 4.8% 7.0% 11.8% Mobilizing third party financial resources 2.1% 5.3% 7.5% Data and statistics 1.6% 4.8% 6.4% Other 0.5% 0.5% 1.1% 44 World Bank Group Country Opinion Survey 2017: Uruguay B. Overall Attitudes toward the World Bank Group (continued) 10. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Uruguay? (Choose no more than TWO) (Responses Combined; N=199) Don’t know 32.2% World Bank Group’s processes too slow (e.g., too bureaucratic in its operational 22.1% policies and procedures) World Bank Group’s processes too complex 17.1% Not enough public disclosure of its work 16.6% Not adequately sensitive to political/social realities in Uruguay 9.5% Too influenced by developed countries 8.5% Not innovative enough in addressing local challenges (e.g., simply replicating other 6.0% countries’ experiences) Not exploring alternative policy options 5.5% Not willing to honestly criticize Government policies and reform 5.0% Not aligned with other donors’ work 5.0% Not collaborating enough with stakeholders outside the Government 5.0% Its advice and strategies do not lend themselves to practical problem solving 4.5% Not aligned with country priorities 4.0% Other 2.0% Staff too inaccessible 1.5% Not client-focused 1.5% Arrogant in its approach 1.0% The credibility of its knowledge/data 0.5% 11. To what extent do you believe that the World Bank Group’s work and support Percentage of Respondents help the poorest in Uruguay? (Select only ONE response) (N=199) To a fully sufficient degree 2.5% To a somewhat sufficient degree 27.1% To a somewhat insufficient degree 43.2% To a very insufficient degree 6.5% Don't know 20.6% 12. How EFFECTIVE do you believe the following World Bank Group’s Effectiveness instruments are in supporting the Uruguay Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) N N/A Mean SD 1. Investment Project Financing (IPF) 100 95 7.14 1.85 2. Development Policy Financing (DPF) 98 97 6.96 1.98 3. Program-for-Results Financing (PforR) 75 120 6.87 1.87 4. Trust funds and grants 72 123 6.17 1.91 5. Technical Assistance (TA) 127 68 7.16 1.89 6. Guarantees 54 141 6.13 2.00 7. IFC Investment Services 54 141 6.06 1.93 8. IFC Advisory Services 55 140 5.85 2.09 45 World Bank Group Country Opinion Survey 2017: Uruguay B. Overall Attitudes toward the World Bank Group (continued) 13. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in Percentage of Respondents your country? (Choose no more than TWO) (Responses Combined; N=195) Private sector 43.1% Academia/think tanks/research institutes 40.5% Local government 33.3% NGOs/Community Based Organizations 16.9% Beneficiaries 12.3% Parliament 9.2% Don’t know 6.7% Donor community 5.1% Foundations 4.6% Youth/university groups 3.6% Media 3.6% Other 1.0% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Uruguay? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 14. Overall the World Bank Group currently plays a relevant role in development 182 13 5.80 1.90 in Uruguay* 15. The World Bank Group’s work is aligned with what I consider the 177 18 6.40 1.80 development priorities for Uruguay* To what extent is the World Bank Group an effective development partner in Level of Agreement Uruguay, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 16. Responsiveness to needs* 140 49 6.45 1.79 17. Flexibility (in terms of the institution’s products and services)* 135 54 6.05 1.74 18. Flexibility (in terms of changing country circumstances and needs in 142 47 6.38 1.72 Uruguay)* 19. Being inclusive (in terms of decision making)* 124 65 6.32 1.61 20. Being innovative* 141 48 6.57 1.80 21. Openness (sharing data and other information)* 146 43 7.15 1.74 22. Collaboration with the Government* 148 41 7.55 1.65 23. The speed in which it gets things accomplished on the ground* 126 63 5.94 1.80 24. Helping to bring discipline/effective supervision to implementation of 114 75 6.74 2.01 investment projects* 25. Collaboration with civil society* 114 75 5.96 1.92 26. Staff accessibility* 139 50 7.18 2.02 27. Collaboration with other donors and development partners* 96 93 6.23 2.15 28. Collaboration with the private sector* 99 89 5.95 2.15 29. Straightforwardness and honesty* 140 49 7.71 1.84 30. Treating clients and stakeholders in Uruguay with respect* 138 51 7.83 1.74 31. Being a long-term partner* 139 50 7.84 1.75 46 World Bank Group Country Opinion Survey 2017: Uruguay B. Overall Attitudes toward the World Bank Group (continued) 32. When World Bank Group assisted reform efforts fail or are slow to take Percentage of Respondents place, which of the following would you attribute to? (Choose no more than TWO) (Responses Combined; N=188) Poor coordination within the Government 30.9% Political pressures and obstacles 24.5% There is not an adequate level of citizen/civil society participation 16.5% The World Bank Group is not sensitive enough to political/social realities on the 16.0% ground Reforms are not well thought out in light of country challenges 15.4% Lack of/inadequate levels of capacity in Government 15.4% The Government works inefficiently 14.4% Other 11.7% The World Bank Group does not do adequate follow through/follow-up 11.2% The World Bank Group works too slowly 6.9% Poor donor coordination 2.1% Poor coordination within the World Bank Group 0.5% 47 World Bank Group Country Opinion Survey 2017: Uruguay C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved Importance in the following areas of development in Uruguay? (1-Not important at all, 10-Very important) N DK Mean SD 1. Social protection (e.g., pensions, targeted social assistance, aging population) 142 34 7.20 1.97 2. Gender equity 144 31 6.57 2.28 3. Private sector development (e.g., competitiveness, productivity, innovation) 143 31 7.48 1.83 4. Education (including early childhood education) 153 22 8.21 1.88 5. Public sector governance/reform (i.e., government effectiveness, public financial management, public expenditure, state-owned enterprises, fiscal system 144 30 7.76 1.95 reform) 6. Global/regional integration 136 37 6.96 2.09 7. Food security 127 47 6.12 2.15 8. Urban development (e.g., municipal infrastructure and services, housing, urban 137 37 6.98 1.97 management, finance and governance) 9. Energy 137 37 6.83 1.97 10. Water and sanitation 135 39 6.97 2.01 11. Pollution 129 45 6.98 2.06 12. Job creation/employment 133 41 6.91 2.19 13. Health and diseases (e.g., non-transmissible diseases, Zika, dengue, etc.) 132 42 6.33 2.13 14. Financial markets 135 39 6.68 1.87 15. Transport (e.g., road safety, public transport, etc.) 133 41 7.09 1.94 16. Agriculture and rural development 133 41 6.80 1.95 17. Trade and exports 130 44 6.75 1.96 18. Crime and violence (i.e., citizen security) 127 46 6.62 2.15 19. Natural resource management (e.g., oil, gas, mining) 128 46 6.75 1.96 20. Climate change (e.g., mitigation, adaptation) 135 39 7.26 2.13 21. Poverty reduction 143 32 7.71 1.96 22. Anti-corruption 135 40 6.24 2.39 23. Judiciary reform 124 51 6.31 2.23 24. Economic growth 140 34 7.69 1.81 25. Disaster risk management 127 47 6.39 2.13 26. Equality of opportunity (i.e., social inclusion, equity) 140 34 7.37 1.89 27. Infrastructure development (i.e., roads, bridges, PPP financing, etc.) 137 37 8.20 1.77 28. Information and communications technology 133 40 7.32 1.77 48 World Bank Group Country Opinion Survey 2017: Uruguay C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it Effectiveness does in the following areas of development in Uruguay? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Social protection (e.g., pensions, targeted social assistance, aging population) 44 119 6.52 2.12 2. Gender equity 37 126 6.51 1.87 3. Private sector development (e.g., competitiveness, productivity, innovation) 63 100 6.44 2.33 4. Education (including early childhood education) 67 95 6.79 2.06 5. Public sector governance/reform (i.e., government effectiveness, public financial management, public expenditure, state-owned enterprises, fiscal system 68 94 6.44 2.21 reform) 6. Global/regional integration 40 122 6.10 2.10 7. Food security 28 134 5.93 1.84 8. Urban development (e.g., municipal infrastructure and services, housing, urban 48 114 6.67 1.85 management, finance and governance) 9. Energy 50 112 7.72 1.71 10. Water and sanitation 51 111 7.33 1.82 11. Pollution 41 121 6.83 1.76 12. Job creation/employment 37 125 6.00 2.19 13. Health and diseases (e.g., non-transmissible diseases, Zika, dengue, etc.) 32 130 6.47 2.06 14. Financial markets 38 124 6.66 2.25 15. Transport (e.g., road safety, public transport, etc.) 48 114 6.85 2.01 16. Agriculture and rural development 44 118 7.30 1.85 17. Trade and exports 36 126 6.33 2.16 18. Crime and violence (i.e., citizen security) 29 133 6.21 2.19 19. Natural resource management (e.g., oil, gas, mining) 33 129 6.82 2.05 20. Climate change (e.g., mitigation, adaptation) 52 110 7.62 1.83 21. Poverty reduction 56 106 6.75 2.23 22. Anti-corruption 33 129 6.27 2.25 23. Judiciary reform 25 137 5.80 2.38 24. Economic growth 57 105 7.39 2.02 25. Disaster risk management 30 132 6.77 2.08 26. Equality of opportunity (i.e., social inclusion, equity) 45 117 7.27 2.04 27. Infrastructure development (i.e., roads, bridges, PPP financing, etc.) 65 97 7.62 2.00 28. Information and communications technology 48 114 7.21 2.18 (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 3. To what extent does the World Bank Group’s work help to achieve development 135 27 6.25 1.57 results in Uruguay?* 49 World Bank Group Country Opinion Survey 2017: Uruguay C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Uruguay? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 4. The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program-for-Results, etc.) meet the 127 35 6.43 1.80 needs of Uruguay* 5. The World Bank Group meets Uruguay’s needs for knowledge services (e.g., 133 29 6.29 1.68 research, analysis, data, technical assistance)* D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=161) Weekly 3.1% Monthly 13.0% A few times a year 54.7% Rarely 22.4% Never 6.8% In Uruguay, to what extent do you believe that the World Bank Group’s knowledge Degree work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 124 37 7.21 1.75 3. Lead to practical solutions 124 37 6.40 1.75 4. Are accessible (well written and easy to understand) 130 31 7.38 1.68 5. Are translated enough into local language 126 35 7.20 1.91 6. Are relevant to country challenges 128 33 6.95 1.68 7. Are adaptable to Uruguay’s specific development challenges and country 128 33 7.05 1.75 circumstances* Overall Evaluations N DK Mean SD 8. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country?* 136 25 6.65 1.58 (1-Not significant at all, 10-Very significant) 9. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* 140 21 7.47 1.53 (1-Very low technical quality, 10-Very high technical quality) 50 World Bank Group Country Opinion Survey 2017: Uruguay E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 84 75 6.68 2.02 2. The World Bank Group effectively monitors and evaluates the projects and 103 56 7.26 1.69 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 88 71 6.89 1.73 4. The World Bank Group’s “Safeguard Policy” requirements are reasonable 68 91 6.81 1.92 5. The World Bank Group’s conditions on its lending are reasonable 84 75 6.94 1.79 6. The World Bank Group takes decisions quickly in Uruguay* 84 75 6.32 2.06 7. Working with the World Bank Group increases Uruguay’s institutional capacity 108 51 7.36 1.77 8. Where country systems are adequate, the World Bank Group makes appropriate 68 91 7.19 1.89 use of them* 9. The World Bank Group provides effective implementation support 92 67 7.10 1.82 (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 10. To what extent do you believe that the World Bank Group’s work helps to find 108 51 6.35 1.86 solutions that promote private public partnerships in Uruguay? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 11. To what extent do you believe the World Bank Group measures and corrects its 82 77 6.34 1.50 work in real time in Uruguay? F. The Future Role of the World Bank Group in Uruguay 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Uruguay? (Choose no more than TWO) (Responses Combined; N=159) Reduce the complexity of obtaining World Bank Group financing 26.4% Reach out more to groups outside of Government 24.5% Collaborate more effectively with Government clients (e.g., national, state, local) 23.3% Offer more innovative knowledge services 17.0% Offer more innovative financial products 15.7% Improve the quality of its experts as related to Uruguay’s specific challenges 11.3% Provide more adequate data/knowledge/statistics/figures on Uruguay’s economy 10.1% Help to bring discipline/effective supervision to implementation of investment 9.4% projects Improve the competitiveness of its financing compared to markets (e.g., cost, 8.2% timeliness, other terms) Increase availability of Reimbursable Advisory Services (RAS) to stakeholders 6.9% Work faster 6.3% Other 3.1% Ensure greater selectivity in its work 1.9% 51 World Bank Group Country Opinion Survey 2017: Uruguay F. The Future Role of the World Bank Group in Uruguay (continued) 2. When considering the combination of services that the World Bank Group offers in Uruguay, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of Percentage of Respondents in Uruguay? (Select only ONE response) (N=159) Financial services (including contingency financing) 27.7% Knowledge products 22.6% Don’t know 17.0% The combination is appropriate for Uruguay 16.4% Other innovative development solutions (bonds, derivatives, swaps, insurances, 14.5% etc.) Reimbursable Advisory Services 1.3% Convening services .6% (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 12. To what extent do you believe that Uruguay received value for money from the 83 76 6.34 1.98 World Bank Group’s Reimbursable Advisory Services (RAS)? G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Uruguay? (Choose no more than TWO) (Responses Combined; N=159) Internet 60.4% Periodicals 49.7% Local newspapers 28.3% Local television 11.9% Local radio 11.3% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 8.8% Other 6.9% International newspapers 3.1% International television 1.9% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=159) World Bank Group’s seminars/workshops/conferences 38.4% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 30.2% World Bank Group’s publications and other written materials 23.9% World Bank Group’s website 17.0% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 12.6% Instant messaging 1.9% Other 1.3% Mobile phones 0.0% 3. Are you aware of the World Bank Group’s Access to Information Policy under which the WBG will now disclose any information in its possession that is not on Percentage of Respondents a list of exceptions? (N=159) Yes 29.6% No 70.4% 52 World Bank Group Country Opinion Survey 2017: Uruguay G. Communication and Information Sharing (continued) Percentage of Respondents 4. Do you use/have you used the World Bank Group website? (N=159) Yes 69.8% No 30.2% 5. Do you currently consult the World Bank Group social media sites (e.g., blogs, Percentage of Respondents Facebook, Twitter, YouTube, Flickr)? (N=159) Yes 20.8% No 79.5% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 6. When I need information from the World Bank Group I know how to find it 146 13 7.11 2.42 7. The World Bank Group’s social media channels are valuable sources of 71 88 6.08 2.68 information about the institution 8. The World Bank Group is responsive to my information requests and inquiries 109 50 7.58 2.09 H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Select only ONE response) (N=158) Employee of a Ministry, Ministerial Department or Implementation Agency 15.2% Private Sector Organization 14.6% Bilateral/Multilateral Agency 12.0% Academia/Research Institute/Think Tank 10.1% Other 9.5% Independent Government Institution (i.e., Regulatory Agency, Central Bank/oversight institution) 8.9% Office of Minister 7.0% Project Management Unit (PMU) overseeing implementation of project/ Consultant/Contractor working on World Bank Group supported project/program 6.3% Media (press, radio, TV, web, etc.) 4.4% Local Government Office or Staff 2.5% Financial Sector/Private Bank 2.5% Office of the President, Prime Minister 1.9% Office of Parliamentarian 1.9% NGO/Community Based Organization 1.9% Private Foundation 1.3% 53 World Bank Group Country Opinion Survey 2017: Uruguay H. Background Information (continued) 2. Please identify the primary specialization of your work. Percentage of Respondents (Select only ONE response) (N=158) Other 20.3% Generalist (specialized in multiple sectors) 14.6% Finance and markets 10.8% Macroeconomics and fiscal management 9.5% Education 7.6% Trade and competitiveness 7.6% Energy and extractives 5.7% Environment and natural resources 3.2% Transport and ICT 3.2% Governance 3.2% Water 2.5% Social protection and labor 2.5% Agriculture 2.5% Public-private partnerships 1.9% Health, nutrition, and population 1.9% Urban, rural, and social development 1.9% Poverty 1.3% 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents (IBRD/IDA, IFC, or MIGA) in your country? (Select only ONE response) (N=157) Yes 32.5% No 67.5% 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Uruguay? (Select only ONE response) (N=141) The World Bank (IBRD) 87.9% Other 9.2% The International Finance Corporation (IFC) 2.8% The Multilateral Investment Guarantee Agency (MIGA) 0.0% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=157) Yes 12.7% No 58.3% Don’t know 29.3% 6. If yes, what was your view of how the two institutions work together in Percentage of Respondents Uruguay? (Choose no more than TWO) (N=20) The two institutions work well together 40.0% The way the two institutions work together needs improvement 35.0% Don't know 20.0% The two institutions do not work well together 5.0% 54 World Bank Group Country Opinion Survey 2017: Uruguay H. Background Information (continued) 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Uruguay? (Choose no more than TWO) (Responses Combined; N=157) Engage in World Bank Group related/sponsored events/activities 52.2% Use World Bank Group reports/data 41.4% Use World Bank Group website for information, data, research, etc. 25.5% Collaborate as part of my professional duties 21.0% Observer (i.e., follow in media, discuss in informal conversations, etc.) 20.4% Percentage of Respondents 8. What’s your gender? (N=157) Female 35.0% Male 65.0% Percentage of Respondents 9. Which best represents your geographic location? (N=157) Montevideo 98.1% Inland urban areas 1.3% Inland rural areas .6% 55 World Bank Group Country Opinion Survey 2017: Uruguay Appendix B: Responses to All Questions by Stakeholder Groups13 Office of the President/Minister N=14  Employee of a Ministry N=24  PMU/Consultant on WBG-supported project N=10  Bilateral/Multilateral Agency N=19  Private Sector/Financial Sector/Private Bank N=27  Media N=7  Independent Government Institution N=14  Academia N=16  Other N=27 A. General Issues facing Uruguay In general, would you say that Uruguay is headed in...? Office of the PMU/ Bilateral/ Private Sector/ Independent President/ Employee of Consultant on Multilateral Financial Sector/ Government Percentage of Respondents Minister a Ministry WBG project Agency Private Bank Media Institution Academia Other The ri ght di recti on 78.6% 82.6% 70.0% 78.9% 29.6% 71.4% 92.9% 56.3% 69.2% The wrong di recti on 7.1% 10.0% 5.3% 44.4% 25.0% 7.7% Not s ure 14.3% 17.4% 20.0% 15.8% 25.9% 28.6% 7.1% 18.8% 23.1% B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Uruguay? Office of PMU/ Bilateral/ Private/ Independent President/ Employee of Consultant on Multilateral Financial Government Minister a Ministry WBG project Agency Sector/ Bank Media Institution Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean World Bank Group (WBG) 14 6.86 24 6.00 10 7.70 19 5.84 27 6.07 7 7.29 14 6.64 16 6.81 27 6.15 Inter-American Development Bank (IDB/BID) 14 7.71 23 6.13 10 6.60 19 7.11 27 6.96 7 6.71 14 7.57 15 7.13 27 6.52 Latin American Development Bank (CAF)* 14 5.21 22 4.64 10 4.40 19 5.89 27 6.74 7 6.71 14 6.64 15 4.87 27 6.00 (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups 13 Only 158 respondents provided the information about their current positions. Thus, only these respondents were included in the across-stakeholder analysis presented in this Appendix. 56 World Bank Group Country Opinion Survey 2017: Uruguay B. Overall Attitudes toward the World Bank Group (continued) Overall, please rate your impression of the effectiveness of these organizations in Uruguay. (1-Not effective at all, 10-Very effective) Office of PMU/ Bilateral/ Private/ Independent President/ Employee of Consultant on Multilateral Financial Government Minister a Ministry WBG project Agency Sector/ Bank Media Institution Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean World Bank Group (WBG) 13 7.23 21 6.76 9 7.00 14 6.64 22 5.82 5 6.20 12 6.33 13 7.23 24 6.67 Inter-American Development Bank (IDB/BID) 14 7.50 19 7.16 9 6.78 17 7.12 24 6.29 4 6.75 12 7.25 13 6.77 27 6.96 Latin American Development Bank (CAF) 8 6.50 14 6.79 6 6.67 13 6.92 21 6.62 5 6.60 12 6.33 7 6.43 24 6.46 Office of PMU/ Bilateral/ Private/ Independent President/ Employee of Consultant on Multilateral Financial Government Minister a Ministry WBG project Agency Sector/ Bank Media Institution Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean To what extent do you believe the WBG's staff is well prepared to help Uruguay solve its most 14 8.14 20 7.40 10 7.30 16 7.94 20 7.90 6 8.00 11 7.45 12 7.83 22 7.95 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 57 World Bank Group Country Opinion Survey 2017: Uruguay B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Uruguay, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Uruguay? (Choose no more than THREE) Office of the PMU/ Bilateral/ Private Sector/ Independent Percentage of Respondents President/ Employee of Consultant on Multilateral Financial Sector/ Government (Responses combined) Minister a Ministry WBG project Agency Private Bank Media Institution Academia Other Energy 0.0% 4.2% 0.0% 5.3% 11.1% 0.0% 0.0% 6.3% 3.7% Wa ter a nd s a ni tation* 14.3% 8.3% 30.0% 10.5% 0.0% 0.0% 0.0% 0.0% 0.0% Pol l ution 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% 7.1% 0.0% 0.0% Job crea tion/empl oyment 28.6% 20.8% 10.0% 10.5% 11.1% 42.9% 21.4% 6.3% 22.2% Hea l th a nd di s ea s es 7.1% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 6.3% 3.7% Fi na nci a l ma rkets 0.0% 0.0% 0.0% 0.0% 3.7% 0.0% 7.1% 0.0% 0.0% Soci a l protection 7.1% 8.3% 0.0% 21.1% 3.7% 28.6% 0.0% 12.5% 11.1% Gender equi ty 0.0% 4.2% 0.0% 0.0% 0.0% 14.3% 7.1% 6.3% 0.0% Pri va te s ector devel opment 21.4% 20.8% 10.0% 31.6% 37.0% 14.3% 14.3% 18.8% 18.5% Educa tion 64.3% 75.0% 60.0% 78.9% 74.1% 71.4% 71.4% 68.8% 66.7% Publ i c s ector governa nce/reform 35.7% 16.7% 30.0% 42.1% 37.0% 57.1% 35.7% 25.0% 29.6% Gl oba l /regi ona l i ntegra tion 0.0% 8.3% 10.0% 15.8% 14.8% 0.0% 0.0% 18.7% 11.1% Food s ecuri ty 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Urba n devel opment 7.1% 12.5% 0.0% 15.8% 7.4% 28.6% 14.3% 25.0% 3.7% Judi ci a ry reform 0.0% 0.0% 0.0% 0.0% 7.4% 0.0% 0.0% 0.0% 0.0% Economi c growth 14.3% 20.8% 10.0% 10.5% 18.5% 0.0% 7.1% 6.3% 25.9% Di s a s ter ri s k ma na gement* 0.0% 0.0% 20.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equa l i ty of opportuni ty 14.3% 0.0% 30.0% 0.0% 7.4% 0.0% 14.3% 6.3% 11.1% Infra s tructure devel opment 28.6% 45.8% 20.0% 15.8% 40.7% 28.6% 64.3% 18.8% 40.7% Informa tion a nd communi ca tions technol ogy 7.1% 4.2% 0.0% 0.0% 3.7% 14.3% 0.0% 0.0% 3.7% Tra ns port 7.1% 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% 6.3% 3.7% Agri cul ture a nd rura l devel opment 0.0% 4.2% 20.0% 0.0% 3.7% 0.0% 0.0% 12.5% 3.7% Tra de a nd exports 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.3% 3.7% Cri me a nd vi ol ence 0.0% 4.2% 10.0% 10.5% 0.0% 0.0% 7.1% 12.5% 11.1% Na tura l res ource ma na gement 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Cl i ma te cha nge 14.3% 12.5% 10.0% 15.8% 0.0% 0.0% 0.0% 6.3% 3.7% Poverty reduction 21.4% 0.0% 10.0% 15.8% 11.1% 0.0% 0.0% 6.3% 22.2% Anti-corruption 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 58 World Bank Group Country Opinion Survey 2017: Uruguay B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE a nd which activity is of second greatest value in Uruguay? Office of the PMU/ Bilateral/ Private Sector/ Independent Greatest Value President/ Employee of Consultant on Multilateral Financial Sector/ Government Percentage of Respondents Minister a Ministry WBG project Agency Private Bank Media Institution Academia Other Bri ngi ng together di fferent groups of 7.7% 8.3% 0.0% 0.0% 4.3% 0.0% 7.7% 0.0% 3.8% s takehol ders Ca pa ci ty devel opment rel a ted to Worl d Ba nk 38.5% 12.5% 22.2% 11.8% 13.0% 16.7% 15.4% 13.3% 11.5% Group s upported projects Techni ca l a s s i s tance 23.1% 12.5% 22.2% 0.0% 0.0% 16.7% 15.4% 0.0% 19.2% Pol i cy a dvi ce, s tudi es , a na l ys es 7.7% 16.7% 11.1% 29.4% 21.7% 0.0% 23.1% 46.7% 11.5% Fi na nci a l res ources 7.7% 25.0% 44.4% 35.3% 34.8% 16.7% 15.4% 20.0% 38.5% Da ta a nd s tatis tics 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% 0.0% 3.8% Promoting knowl edge s ha ri ng* 7.7% 12.5% 0.0% 11.8% 8.7% 50.0% 7.7% 13.3% 0.0% Mobi l i zi ng thi rd pa rty fi na nci a l res ources 0.0% 0.0% 0.0% 0.0% 8.7% 0.0% 7.7% 0.0% 0.0% Bri ngi ng i nnova tive s ol utions to devel opment 7.7% 12.5% 0.0% 11.8% 8.7% 0.0% 0.0% 6.7% 7.7% cha l l enges Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.8% *Significantly different between stakeholder groups 59 World Bank Group Country Opinion Survey 2017: Uruguay B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Uruguay? Office of the PMU/ Bilateral/ Private Sector/ Independent 2nd Greatest Value President/ Employee of Consultant on Multilateral Financial Sector/ Government Percentage of Respondents Minister a Ministry WBG project Agency Private Bank Media Institution Academia Other Bri ngi ng together di fferent groups of 15.4% 4.2% 0.0% 5.9% 13.0% 0.0% 7.7% 6.7% 3.8% s takehol ders Ca pa ci ty devel opment rel a ted to Worl d Ba nk 7.7% 20.8% 11.1% 17.6% 17.4% 50.0% 15.4% 26.7% 15.4% Group s upported projects Techni ca l a s s i s tance 23.1% 16.7% 22.2% 11.8% 8.7% 16.7% 15.4% 6.7% 26.9% Pol i cy a dvi ce, s tudi es , a na l ys es 15.4% 16.7% 11.1% 29.4% 21.7% 16.7% 15.4% 13.3% 23.1% Fi na nci a l res ources 15.4% 16.7% 11.1% 11.8% 17.4% 0.0% 30.8% 26.7% 11.5% Da ta a nd s tatis tics 0.0% 4.2% 11.1% 11.8% 8.7% 0.0% 0.0% 6.7% 3.8% Promoting knowl edge s ha ri ng 0.0% 12.5% 11.1% 5.9% 8.7% 0.0% 15.4% 0.0% 0.0% Mobi l i zi ng thi rd pa rty fi na nci a l res ources 7.7% 4.2% 22.2% 0.0% 0.0% 16.7% 0.0% 13.3% 0.0% Bri ngi ng i nnova tive s ol utions to devel opment 15.4% 4.2% 0.0% 5.9% 4.3% 0.0% 0.0% 0.0% 11.5% cha l l enges Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.8% *Significantly different between stakeholder groups 60 World Bank Group Country Opinion Survey 2017: Uruguay B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Uruguay? (Choose no more than TWO) Office of the PMU/ Bilateral/ Private Sector/ Independent Percentage of Respondents President/ Employee of Consultant on Multilateral Financial Sector/ Government (Responses combined) Minister a Ministry WBG project Agency Private Bank Media Institution Academia Other WBG’s proces s es too compl ex 14.3% 20.8% 40.0% 15.8% 18.5% 0.0% 7.1% 6.3% 25.9% Not wi l l i ng to hones tly cri tici ze Government 7.1% 4.2% 0.0% 0.0% 11.1% 0.0% 7.1% 12.5% 3.7% pol i ci es a nd reform Staff too i na cces s i bl e 0.0% 4.2% 0.0% 5.3% 0.0% 14.3% 0.0% 0.0% 0.0% Worl d Ba nk Group’s proces s es too s l ow 35.7% 29.2% 30.0% 10.5% 29.6% 14.3% 28.6% 12.5% 25.9% Not a l i gned wi th other donors ’ work 7.1% 4.2% 10.0% 21.1% 0.0% 0.0% 7.1% 0.0% 0.0% Not a l i gned wi th country pri ori ties 7.1% 0.0% 0.0% 0.0% 7.4% 14.3% 0.0% 6.3% 3.7% Not a dequa tel y s ens i tive to pol i tica l /s oci a l 28.6% 8.3% 0.0% 5.3% 3.7% 0.0% 7.1% 18.7% 14.8% rea l i ties i n Urugua y Too i nfl uenced by devel oped countri es * 7.1% 8.3% 20.0% 5.3% 0.0% 42.9% 0.0% 6.3% 14.8% Not expl ori ng a l terna tive pol i cy options * 21.4% 4.2% 0.0% 10.5% 0.0% 0.0% 0.0% 18.8% 0.0% Not col l a bora ting enough wi th s takehol ders 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 7.1% 6.3% 11.1% outs i de the Government Its a dvi ce a nd s tra tegi es do not l end 14.3% 8.3% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.7% thems el ves to pra ctica l probl em s ol vi ng Not enough publ i c di s cl os ure of i ts work 7.1% 20.8% 0.0% 5.3% 25.9% 42.9% 28.6% 25.0% 22.2% Arroga nt i n i ts a pproa ch 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% 0.0% 0.0% Not i nnova tive enough i n a ddres s i ng l oca l 7.1% 0.0% 20.0% 5.3% 3.7% 14.3% 14.3% 0.0% 3.7% cha l l enges Not cl i ent focus ed 7.1% 4.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.7% The credi bi l i ty of i ts knowl edge/da ta 0.0% 4.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 10.5% 3.7% 0.0% 0.0% 0.0% 3.7% Don’t know 7.1% 29.2% 20.0% 47.4% 29.6% 14.3% 28.6% 31.3% 29.6% *Significantly different between stakeholder groups 61 World Bank Group Country Opinion Survey 2017: Uruguay B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Uruguay Government’s efforts to reduce poverty? Office of PMU/ Bilateral/ Private/ Independent President/ Employee of Consultant on Multilateral Financial Government Minister a Ministry WBG project Agency Sector/ Bank Media Institution Academia Other N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n Investment Project Financing (IPF) 9 6.89 13 8.00 7 8.14 7 6.86 14 6.57 5 7.00 7 7.29 8 7.50 14 5.86 Development Policy Financing (DPF)* 9 7.22 13 7.92 6 6.50 8 7.63 12 5.67 4 7.25 8 7.50 8 7.13 12 5.42 Program-for-Results Financing (PforR) 5 6.20 9 7.89 6 6.83 8 7.25 8 6.63 4 6.75 5 7.20 6 7.00 10 5.20 Trust funds and grants* 8 6.25 9 7.22 5 6.20 7 6.71 10 5.30 3 6.00 4 6.25 6 7.33 9 4.22 Technical Assistance (TA) 10 6.90 16 7.75 8 7.25 15 7.87 15 6.53 4 8.00 9 7.11 12 7.58 16 6.25 Guarantees 3 6.33 6 6.17 2 5.50 3 4.00 10 6.60 3 6.00 5 7.00 5 6.40 10 4.80 IFC Investment Services 3 3.33 6 5.67 2 6.50 5 5.00 9 6.78 4 6.50 5 6.60 4 6.75 7 5.43 IFC Advisory Services 4 4.25 7 5.29 2 6.50 4 4.00 10 6.20 3 5.67 5 7.20 4 6.50 7 5.29 (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups 62 World Bank Group Country Opinion Survey 2017: Uruguay B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Office of the PMU/ Bilateral/ Private Sector/ Independent Percentage of Respondents President/ Employee of Consultant on Multilateral Financial Sector/ Government (Responses combined) Minister a Ministry WBG project Agency Private Bank Media Institution Academia Other Benefi ci a ri es 7.1% 20.8% 20.0% 0.0% 7.4% 28.6% 7.1% 12.5% 18.5% Youth/uni vers i ty groups * 7.1% 0.0% 0.0% 0.0% 0.0% 28.6% 0.0% 6.3% 3.7% Pri va te s ector* 28.6% 25.0% 30.0% 52.6% 81.5% 42.9% 42.9% 25.0% 40.7% Loca l government 42.9% 37.5% 50.0% 31.6% 22.2% 14.3% 50.0% 18.7% 33.3% Donor communi ty* 0.0% 0.0% 0.0% 26.3% 3.7% 0.0% 7.1% 0.0% 7.4% NGOs /Communi ty Ba s ed Orga ni za tions 14.3% 16.7% 30.0% 26.3% 7.4% 14.3% 7.1% 12.5% 18.5% Aca demi a /thi nk tanks /res ea rch i ns titutes * 50.0% 20.8% 20.0% 31.6% 48.1% 42.9% 42.9% 81.2% 37.0% Pa rl i a ment 7.1% 12.5% 0.0% 5.3% 7.4% 0.0% 0.0% 18.8% 18.5% Founda tions 0.0% 4.2% 0.0% 5.3% 7.4% 0.0% 0.0% 6.3% 7.4% Medi a 0.0% 4.2% 0.0% 5.3% 3.7% 28.6% 0.0% 6.3% 0.0% Other 0.0% 4.2% 0.0% 5.3% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 7.1% 16.7% 10.0% 0.0% 0.0% 0.0% 14.3% 6.3% 3.7% *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group’s work in Uruguay? (1-Strongly disagree, 10-Strongly agree) Office of PMU/ Bilateral/ Private/ Independent President/ Employee of Consultant on Multilateral Financial Government Minister a Ministry WBG project Agency Sector/ Bank Media Institution Academia Other N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n Overall the WBG currently plays a relevant 14 5.21 20 6.30 10 6.10 18 5.89 25 5.20 7 5.43 13 5.08 16 5.75 25 6.24 role in development in Uruguay The WBG’s work is aligned with what I consider the development priorities for 14 6.07 19 6.47 10 7.00 17 6.71 24 5.67 7 6.86 12 6.42 15 6.67 24 6.29 Uruguay 63 World Bank Group Country Opinion Survey 2017: Uruguay B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Uruguay, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Office of PMU/ Bilateral/ Private/ Independent President/ Employee of Consultant on Multilateral Financial Government Minister a Ministry WBG project Agency Sector/ Bank Media Institution Academia Other N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n Responsiveness to needs 10 6.30 19 6.53 10 6.60 13 6.54 21 6.48 5 6.60 12 5.67 10 6.80 17 6.41 Flexibility (in terms of the institution’s 12 5.75 18 5.83 10 6.50 13 6.31 17 5.76 5 6.40 13 5.62 11 6.64 16 5.50 products and services) Flexibility (in terms of changing country 13 6.38 19 6.47 10 6.90 15 6.67 18 5.89 5 6.60 13 6.00 12 7.00 17 6.12 circumstances and needs in Uruguay) Being inclusive (in terms of decision making) 10 6.20 18 6.44 10 6.60 10 6.10 12 6.75 5 6.40 12 5.67 11 6.82 16 5.69 Being innovative 13 6.62 19 6.68 9 7.22 13 6.85 15 6.40 5 7.00 12 5.50 13 6.92 19 6.37 Openness (sharing data and other 13 7.54 20 7.30 9 6.78 14 7.29 18 6.78 6 6.83 12 6.92 14 7.93 18 6.83 information) Collaboration with the Government 12 7.92 20 7.55 10 7.50 15 7.53 18 7.28 5 7.40 12 7.75 11 8.27 21 7.24 The speed in which it gets things accomplished 11 6.09 18 6.17 10 6.60 11 6.09 16 5.56 4 5.50 12 5.58 13 6.08 12 5.58 on the ground Helping to bring discipline/effective 12 7.00 17 6.24 8 7.75 9 6.11 14 6.50 3 6.33 10 6.90 8 7.50 15 6.40 supervision to implementation of investment Collaboration with civil society 10 6.50 15 6.00 7 7.00 8 5.50 15 6.00 5 5.40 10 5.70 12 5.75 14 5.36 Staff accessibility 13 7.15 19 7.26 9 8.00 13 7.15 16 6.69 5 5.40 13 7.00 12 7.58 18 7.39 Collaboration with other donors and 8 6.63 12 5.92 4 6.75 14 6.21 14 5.50 3 6.00 8 6.13 6 6.33 11 6.27 development partners Collaboration with the private sector 9 6.00 10 6.70 3 7.67 10 6.10 17 5.41 5 6.00 9 5.67 9 5.56 12 5.42 Straightforwardness and honesty 13 7.15 20 7.25 8 8.37 12 8.00 19 8.26 4 6.50 12 7.00 11 8.27 20 8.00 Treating clients and stakeholders in Uruguay 11 7.18 18 7.61 9 8.33 12 8.08 18 8.22 5 6.80 13 7.62 12 8.17 19 7.74 with respect Being a long-term partner 12 7.92 19 7.53 10 8.00 13 8.00 16 7.81 5 7.80 13 8.15 12 7.67 18 7.94 64 World Bank Group Country Opinion Survey 2017: Uruguay B. Overall Attitudes toward the World Bank Group (continued) When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Office of the PMU/ Bilateral/ Private Sector/ Independent Percentage of Respondents President/ Employee of Consultant on Multilateral Financial Sector/ Government (Responses combined) Minister a Ministry WBG project Agency Private Bank Media Institution Academia Other The Worl d Ba nk Group does not do a dequa te 21.4% 20.8% 0.0% 10.5% 7.4% 0.0% 14.3% 0.0% 0.0% fol l ow through/fol l ow-up Pol i tica l pres s ures a nd obs tacl es 28.6% 8.3% 50.0% 47.4% 25.9% 0.0% 21.4% 31.3% 18.5% Reforms a re not wel l thought out i n l i ght of 21.4% 12.5% 10.0% 10.5% 14.8% 14.3% 21.4% 12.5% 14.8% country cha l l enges Poor coordi na tion wi thi n the Government 21.4% 25.0% 30.0% 52.6% 25.9% 57.1% 28.6% 31.3% 29.6% The Government works i neffi ci ently* 0.0% 4.2% 20.0% 0.0% 37.0% 14.3% 7.1% 43.8% 14.8% Poor donor coordi na tion 0.0% 4.2% 10.0% 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% The WBG i s not s ens i tive enough to 21.4% 16.7% 20.0% 0.0% 14.8% 14.3% 28.6% 12.5% 25.9% pol i tica l /s oci a l rea l i ties on the ground La ck of/i na dequa te l evel s of ca pa ci ty i n 14.3% 16.7% 20.0% 10.5% 29.6% 14.3% 0.0% 12.5% 18.5% Government There i s not a n a dequa te l evel of ci tizen/ci vi l 7.1% 25.0% 10.0% 10.5% 7.4% 42.9% 21.4% 12.5% 22.2% s oci ety pa rtici pa tion The Worl d Ba nk Group works too s l owl y 14.3% 4.2% 0.0% 0.0% 0.0% 14.3% 21.4% 6.3% 7.4% Poor coordi na tion wi thi n the Worl d Ba nk 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% 0.0% 0.0% Group Other 14.3% 12.5% 0.0% 10.5% 18.5% 0.0% 0.0% 0.0% 22.2% *Significantly different between stakeholder groups 65 World Bank Group Country Opinion Survey 2017: Uruguay C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Uruguay? (1-Not effective at all, 10-Very effective) Office of PMU/ Bilateral/ Private/ Independent President/ Employee of Consultant on Multilateral Financial Government Minister a Ministry WBG project Agency Sector/ Bank Media Institution Academia Other N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n Social protection 4 5.75 4 6.50 2 9.00 7 6.71 7 4.71 2 7.50 4 7.00 4 7.50 8 6.50 Gender equity 3 7.33 8 7.38 2 8.00 5 5.80 4 6.00 1 7.00 3 7.33 4 4.75 5 5.60 Private sector development 6 6.50 7 6.29 3 5.67 8 7.00 14 6.14 2 7.50 5 6.20 7 6.86 9 6.33 Education 6 7.17 10 7.60 5 7.80 10 7.30 7 6.29 2 7.00 7 7.29 10 6.00 8 5.25 Public sector governance/reform 7 6.57 10 7.00 4 7.75 9 7.22 10 5.00 2 7.50 5 7.00 8 6.50 11 5.36 Global/regional integration 4 7.25 6 6.50 2 3.50 3 6.67 6 6.33 1 6.00 5 6.20 2 8.00 9 4.67 Food security 3 7.67 5 5.40 3 4.33 2 5.00 5 6.80 2 5.50 2 6.00 1 7.00 4 6.00 Urban development 6 7.00 8 6.50 1 8.00 4 6.25 8 6.88 2 7.50 5 7.80 5 7.60 8 5.13 Energy 4 7.00 7 7.86 2 8.50 7 7.29 8 8.25 2 8.00 4 8.00 6 8.17 9 7.22 Water and sanitation 4 7.75 7 6.86 6 7.67 5 7.20 8 7.88 2 7.50 4 8.25 6 6.67 7 6.43 Pollution 4 7.25 6 7.00 4 8.25 2 5.00 7 7.29 1 7.00 4 6.50 6 6.33 5 5.40 Job creation/employment 3 5.00 5 6.00 1 6.00 4 7.00 8 6.25 2 6.50 3 5.33 6 7.33 4 3.50 Health and diseases 2 5.50 7 7.00 1 8.00 3 5.00 6 7.33 1 7.00 1 5.00 5 7.00 5 5.20 Financial markets 3 6.67 7 7.00 1 6.00 3 6.33 10 6.30 2 7.50 5 8.20 2 6.50 4 4.75 Transport 4 6.25 7 7.43 5 7.40 4 6.50 9 7.67 2 8.00 2 7.00 6 7.00 8 5.13 Agriculture and rural development 3 9.00 6 7.50 5 7.80 5 6.80 7 7.43 1 8.00 3 6.67 6 7.83 7 6.14 Trade and exports 3 7.67 5 6.40 1 5.00 4 6.50 7 6.57 2 7.50 3 5.67 3 5.67 7 5.43 Crime and violence 2 8.50 4 6.50 3 6.67 7 6.29 2 6.50 1 5.00 3 6.33 6 5.33 Natural resource management 4 6.75 5 7.60 4 6.25 6 7.00 2 6.50 1 8.00 4 6.25 6 6.50 Climate change 4 8.75 7 8.00 5 8.00 7 7.43 7 7.29 2 7.50 3 7.33 6 7.50 9 7.11 Poverty reduction 5 6.60 6 6.83 5 6.00 6 7.67 6 7.00 1 7.00 6 7.33 8 7.50 11 5.64 Anti-corruption 4 6.00 6 6.67 2 5.00 4 6.75 6 6.83 2 7.00 1 5.00 3 5.67 4 5.75 Judiciary reform 1 3.00 4 7.00 3 6.33 6 5.83 1 5.00 2 6.50 3 5.67 4 4.00 Economic growth 7 6.71 7 8.29 1 8.00 7 8.29 8 7.50 2 7.50 7 7.14 6 7.50 10 6.40 Disaster risk management 2 6.00 6 7.33 2 5.50 3 7.00 5 6.60 1 7.00 3 7.00 3 7.33 4 5.75 Equality of opportunity 4 7.50 6 7.50 2 9.00 4 7.25 5 6.60 2 7.00 6 7.67 6 6.67 8 7.13 Infrastructure development 7 7.86 10 8.20 5 8.00 7 7.57 9 8.00 2 7.50 6 7.83 8 7.75 9 5.89 Information and communications technology 8 7.00 7 8.00 2 7.00 4 6.75 7 7.57 2 7.50 3 7.67 6 8.00 7 5.71 66 World Bank Group Country Opinion Survey 2017: Uruguay C. World Bank Group’s Effectiveness and Results (continued) Office of PMU/ Bilateral/ Private/ Independent President/ Employee of Consultant on Multilateral Financial Government Minister a Ministry WBG project Agency Sector/ Bank Media Institution Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean To what extent does the WBG’s work help to 12 5.75 17 6.94 10 6.30 16 6.31 21 6.29 7 5.86 13 6.08 15 6.40 20 5.85 achieve development results in Uruguay? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Uruguay? (1-Strongly disagree, 10-Strongly agree) Office of PMU/ Bilateral/ Private/ Independent President/ Employee of Consultant on Multilateral Financial Government Minister a Ministry WBG project Agency Sector/ Bank Media Institution Academia Other N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n The WBG's financial instruments meet the 12 6.58 18 7.11 10 6.80 12 6.75 20 6.00 7 5.86 12 6.33 13 6.38 20 5.90 needs of Uruguay The WBG meets Uruguay’s needs for knowledge 13 6.23 20 6.80 9 6.22 15 6.87 22 6.18 7 6.14 12 6.08 15 5.73 17 5.94 services D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* (Select only ONE response) Office of the PMU/ Bilateral/ Private Sector/ Independent President/ Employee of Consultant on Multilateral Financial Sector/ Government Percentage of Respondents Minister a Ministry WBG project Agency Private Bank Media Institution Academia Other Weekl y 7.1% 8.3% 28.6% Monthl y 7.1% 12.5% 30.0% 5.3% 7.4% 28.6% 14.3% 18.8% 11.1% A few ti mes a yea r 78.6% 54.2% 40.0% 73.7% 48.1% 42.9% 50.0% 68.8% 40.7% Ra rel y 7.1% 16.7% 30.0% 21.1% 33.3% 28.6% 12.5% 33.3% Never 8.3% 11.1% 7.1% 14.8% *Significantly different between stakeholder groups 67 World Bank Group Country Opinion Survey 2017: Uruguay D. The World Bank Group’s Knowledge Work and Activities (continued) In Uruguay, to what extent do you believe that the World Bank Group’s knowledge work and activities : (1-To no degree at all, 10-To a very significant degree) Office of PMU/ Bilateral/ Private/ Independent President/ Employee of Consultant on Multilateral Financial Government Minister a Ministry WBG project Agency Sector/ Bank Media Institution Academia Other N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n Are timely 13 7.85 19 7.16 9 7.44 15 7.73 21 6.81 7 8.14 9 6.22 12 7.42 17 6.59 Lead to practical solutions 13 6.69 18 6.50 9 6.56 15 6.47 20 5.95 7 6.86 10 6.30 13 6.62 17 6.06 Are accessible (well written and easy to 13 7.85 19 7.26 9 7.56 15 7.67 23 7.22 7 7.57 11 7.00 15 7.93 16 6.69 understand) Are translated enough into local language 14 6.79 18 6.83 9 7.33 15 7.07 20 7.25 7 7.43 10 6.70 14 8.36 17 7.12 Are relevant to country challenges 13 7.15 19 6.42 9 7.22 15 7.07 22 6.68 7 7.86 10 6.90 14 7.50 17 6.65 Are adaptable to Uruguay’s specific development challenges and country 13 7.38 18 7.11 9 6.67 15 7.13 23 6.83 7 7.57 11 7.18 13 7.23 17 6.71 circumstances Office of PMU/ Bilateral/ Private/ Independent President/ Employee of Consultant on Multilateral Financial Government Minister a Ministry WBG project Agency Sector/ Bank Media Institution Academia Other N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n Overall, how significant a contribution do you believe the WBG's knowledge work and 13 6.69 20 6.50 10 7.10 15 7.27 22 6.32 7 6.57 11 6.00 15 6.73 21 6.71 activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge 14 7.79 21 6.90 10 7.60 16 8.19 24 7.29 7 7.29 11 6.64 16 7.63 19 7.84 work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 68 World Bank Group Country Opinion Survey 2017: Uruguay E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Office of PMU/ Bilateral/ Private/ Independent President/ Employee of Consultant on Multilateral Financial Government Minister a Ministry WBG project Agency Sector/ Bank Media Institution Academia Other N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n The WBG disburses funds promptly 7 6.14 12 7.50 8 7.88 7 6.71 11 5.00 3 7.33 12 7.08 11 6.64 12 6.25 The WBG effectively monitors and evaluates 9 7.78 13 7.31 9 8.33 9 7.00 20 6.40 3 7.33 12 7.17 11 7.45 16 7.44 the projects and programs it supports The World Bank Group’s approvals and 9 6.89 12 6.75 9 7.89 7 7.14 12 6.25 3 7.33 10 7.00 9 7.00 16 6.50 reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy” 9 6.33 11 6.64 9 7.33 6 6.83 8 6.75 2 8.00 8 6.75 4 8.00 10 6.20 requirements are reasonable The World Bank Group’s conditions on its 9 6.67 14 7.43 8 7.00 6 6.50 11 6.64 4 8.00 10 6.80 9 7.56 12 6.25 lending are reasonable The World Bank Group takes decisions quickly 10 5.90 14 7.14 8 7.25 7 6.57 12 5.42 3 7.00 10 6.10 5 5.60 14 6.07 in Uruguay Working with the World Bank Group increases 12 7.67 13 7.69 9 7.33 13 7.15 13 6.46 5 8.00 12 7.00 12 7.67 18 7.56 Uruguay’s institutional capacity Where country systems are adequate, the WBG 6 7.50 10 7.80 7 6.43 7 7.14 9 6.67 2 8.50 6 6.67 7 8.14 13 6.85 makes appropriate use of them The World Bank Group provides effective 9 7.11 13 7.54 9 8.22 7 6.14 13 6.46 3 7.67 12 6.92 10 7.20 15 6.93 implementation support Office of PMU/ Bilateral/ Private/ Independent President/ Employee of Consultant on Multilateral Financial Government Minister a Ministry WBG project Agency Sector/ Bank Media Institution Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean To what extent do you believe that the WBG’s work helps to find solutions that promote 12 6.33 14 6.71 7 7.43 13 7.08 19 5.84 6 7.17 10 6.30 9 5.78 17 5.59 private public partnerships in Uruguay? (1-To no degree at all, 10-To a very significant degree) 69 World Bank Group Country Opinion Survey 2017: Uruguay E. Working with the World Bank Group (continued) Office of PMU/ Bilateral/ Private/ Independent President/ Employee of Consultant on Multilateral Financial Government Minister a Ministry WBG project Agency Sector/ Bank Media Institution Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean To what extent do you believe the WBG measures and corrects its work in real time in 8 6.00 16 6.50 10 7.40 5 5.80 13 5.77 2 7.00 8 6.00 10 6.40 9 6.22 Uruguay? (1-To no degree at all, 10-To a very significant degree) 70 World Bank Group Country Opinion Survey 2017: Uruguay F. The Future Role of the World Bank Group in Uruguay Which of the following SHOULD the World Bank Group do to make itself of greater value in Uruguay? (Choose no more than TWO) Office of the PMU/ Bilateral/ Private Sector/ Independent Percentage of Respondents President/ Employee of Consultant on Multilateral Financial Sector/ Government (Responses combined) Minister a Ministry WBG project Agency Private Bank Media Institution Academia Other Offer more i nnova tive knowl edge s ervi ces * 42.9% 12.5% 40.0% 15.8% 0.0% 0.0% 7.1% 18.8% 22.2% Col l a bora te more effectivel y wi th Government 28.6% 20.8% 0.0% 10.5% 22.2% 14.3% 35.7% 25.0% 33.3% cl i ents Work fa s ter 0.0% 0.0% 10.0% 15.8% 7.4% 0.0% 14.3% 0.0% 7.4% Reduce the compl exi ty of obtai ni ng Worl d 35.7% 8.3% 50.0% 42.1% 40.7% 14.3% 7.1% 12.5% 25.9% Ba nk Group fi na nci ng* Increa s e a va i l a bi l i ty of Rei mburs a bl e Advi s ory 14.3% 20.8% 0.0% 0.0% 0.0% 0.0% 7.1% 6.3% 7.4% Servi ces (RAS) to s takehol ders Hel p to bri ng di s ci pl i ne/effective s upervi s i on 7.1% 16.7% 0.0% 5.3% 11.1% 14.3% 14.3% 0.0% 11.1% to i mpl ementation of i nves tment projects Offer more i nnova tive fi na nci a l products 0.0% 16.7% 20.0% 26.3% 18.5% 28.6% 21.4% 18.8% 3.7% Ens ure grea ter s el ectivi ty i n i ts work 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% 6.3% 3.7% Provi de more a dequa te da ta/knowl edge/ 14.3% 12.5% 0.0% 5.3% 7.4% 28.6% 14.3% 6.3% 11.1% s tatis tics /fi gures on Urugua y’s economy Improve the competitivenes s of i ts fi na nci ng 7.1% 0.0% 20.0% 0.0% 7.4% 0.0% 21.4% 6.3% 14.8% compa red to ma rkets Rea ch out more to groups outs i de of 21.4% 16.7% 10.0% 21.1% 40.7% 28.6% 7.1% 43.8% 22.2% Government Improve the qua l i ty of i ts experts a s rel a ted to 14.3% 20.8% 40.0% 0.0% 3.7% 42.9% 7.1% 12.5% 0.0% Urugua y’s s peci fi c cha l l enges * Other 0.0% 4.2% 0.0% 5.3% 3.7% 14.3% 0.0% 0.0% 3.7% *Significantly different between stakeholder groups Office of PMU/ Bilateral/ Private/ Independent President/ Employee of Consultant on Multilateral Financial Government Minister a Ministry WBG project Agency Sector/ Bank Media Institution Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean To what extent do you believe that Uruguay received value for money from the World Bank 9 6.78 13 6.69 7 5.86 9 6.44 14 6.14 3 5.33 9 6.00 8 6.13 10 6.70 Group’s reimbursable advisory services (RAS)? (1-To no degree at all, 10-To a very significant degree) 71 World Bank Group Country Opinion Survey 2017: Uruguay G. Communication and Information Sharing How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Office of the PMU/ Bilateral/ Private Sector/ Independent Percentage of Respondents President/ Employee of Consultant on Multilateral Financial Sector/ Government (Responses combined) Minister a Ministry WBG project Agency Private Bank Media Institution Academia Other Worl d Ba nk Group’s publ i ca ti ons a nd other 57.1% 16.7% 10.0% 15.8% 22.2% 0.0% 28.6% 6.3% 40.7% wri tten ma teri a l s * WBG’s s emi na rs /works hops /conferences * 28.6% 62.5% 50.0% 31.6% 14.8% 28.6% 64.3% 37.5% 33.3% Ins ta nt mes s a gi ng 0.0% 4.2% 0.0% 0.0% 3.7% 0.0% 0.0% 6.3% 0.0% Mobi l e phones 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Di rect conta ct wi th Worl d Ba nk Group* 42.9% 16.7% 20.0% 21.1% 51.9% 71.4% 35.7% 31.3% 11.1% Worl d Ba nk Group’s webs i te 14.3% 12.5% 40.0% 26.3% 11.1% 14.3% 14.3% 12.5% 18.5% Soci a l medi a 7.1% 8.3% 10.0% 15.8% 18.5% 0.0% 0.0% 31.3% 11.1% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.3% 3.7% *Significantly different between stakeholder groups Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information in its possession that is not a list of exceptions? Office of the PMU/ Bilateral/ Private Sector/ Independent President/ Employee of Consultant on Multilateral Financial Sector/ Government Percentage of Respondents Minister a Ministry WBG project Agency Private Bank Media Institution Academia Other Yes 28.6% 29.2% 40.0% 36.8% 22.2% 57.1% 21.4% 50.0% 14.8% No 71.4% 70.8% 60.0% 63.2% 77.8% 42.9% 78.6% 50.0% 85.2% Do you use/have used the World Bank Group website? Office of the PMU/ Bilateral/ Private Sector/ Independent President/ Employee of Consultant on Multilateral Financial Sector/ Government Percentage of Respondents Minister a Ministry WBG project Agency Private Bank Media Institution Academia Other Yes 78.6% 70.8% 90.0% 63.2% 59.3% 100.0% 85.7% 75.0% 51.9% No 21.4% 29.2% 10.0% 36.8% 40.7% 14.3% 25.0% 48.1% 72 World Bank Group Country Opinion Survey 2017: Uruguay G. Communication and Information Sharing (continued) Do you currently consult the World Bank Group social media sites?* Office of the PMU/ Bilateral/ Private Sector/ Independent President/ Employee of Consultant on Multilateral Financial Sector/ Government Percentage of Respondents Minister a Ministry WBG project Agency Private Bank Media Institution Academia Other Yes 7.1% 4.2% 50.0% 31.6% 14.8% 42.9% 28.6% 18.8% 18.5% No 92.9% 95.8% 50.0% 68.4% 85.2% 57.1% 71.4% 81.3% 81.5% *Significantly different between stakeholder groups H. Background Information Which of the following describes most of your exposure to the World Bank Group in Uruguay? (Choose no more than TWO) Office of the PMU/ Bilateral/ Private Sector/ Independent Percentage of Respondents President/ Employee of Consultant on Multilateral Financial Sector/ Government (Responses combined) Minister a Ministry WBG project Agency Private Bank Media Institution Academia Other Obs erver 7.1% 12.5% 10.0% 15.8% 37.0% 28.6% 14.3% 18.8% 26.9% Us e WBG reports /da ta 57.1% 29.2% 10.0% 42.1% 51.9% 28.6% 50.0% 43.8% 42.3% Enga ge i n WBG rel a ted/ s pons ored 85.7% 54.2% 50.0% 52.6% 44.4% 57.1% 57.1% 50.0% 38.5% events /a cti vi ti es Col l a bora te a s pa rt of my profes s i ona l duti es * 21.4% 25.0% 70.0% 21.1% 3.7% 14.3% 28.6% 31.3% 7.7% Us e WBG webs i te for i nforma ti on, da ta , 7.1% 37.5% 0.0% 26.3% 22.2% 57.1% 21.4% 18.7% 34.6% res ea rch, etc. *Significantly different between stakeholder groups 73 World Bank Group Country Opinion Survey 2017: Uruguay Appendix C: Responses to Select Questions by Collaboration with the WBG14 Currently collaborating with the WBG N=51  Not collaborating with the WBG N=106 B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Uruguay? Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD World Bank Group (WBG)* 51 7.02 2.17 106 6.13 2.21 Inter-American Development Bank (IDB/BID) 50 7.38 2.12 105 6.68 2.05 Latin American Development Bank (CAF) 50 5.76 2.73 104 5.72 2.53 (1-Not familiar at all, 10-Extremely familiar) *Significantly different between those who collaborate with the WBG and those who do not. Overall, please rate your impression of the effectiveness of these organizations in Uruguay. Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD World Bank Group (WBG) 46 6.91 1.92 86 6.51 1.95 Inter-American Development Bank (IDB/BID) 47 7.06 1.61 91 6.90 1.86 Latin American Development Bank (CAF) 37 6.70 1.68 72 6.54 2.10 (1-Not effective at all, 10-Very effective) Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD To what extent do you believe the WBG's staff is well prepared to help 47 7.74 1.67 84 7.80 1.62 Uruguay solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 14 Only 157 respondents provided the information about their collaboration with the World Bank Group (question H3 in the questionnaire). Thus, only these respondents were included in the analysis presented in this Appendix. 74 World Bank Group Country Opinion Survey 2017: Uruguay B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Uruguay, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Uruguay? (Choose no more than THREE) Percentage of Respondents Currently collaborating Not collaborating (Responses combined) with the WBG with the WBG Energy 3.9% 4.7% Water and sanitation 9.8% 3.8% Pollution 2.0% 0.9% Job creation/employment 21.6% 16.0% Health and diseases 0.0% 6.6% Financial markets 0.0% 1.9% Social protection 7.8% 10.4% Gender equity 3.9% 1.9% Private sector development 23.5% 22.6% Education 66.7% 73.6% Public sector governance/reform 29.4% 33.0% Global/regional integration 7.8% 11.3% Food security 0.0% 0.0% Urban development 7.8% 13.2% Judiciary reform 0.0% 1.9% Economic growth 19.6% 12.3% Disaster risk management* 3.9% 0.0% Equality of opportunity 5.9% 9.4% Infrastructure development 33.3% 36.8% Information and communications technology 3.9% 2.8% Transport 2.0% 2.8% Agriculture and rural development* 9.8% 1.9% Trade and exports 0.0% 1.9% Crime and violence 9.8% 4.7% Natural resource management 0.0% 0.9% Climate change 5.9% 7.5% Poverty reduction 9.8% 10.4% Anti-corruption 0.0% 1.9% *Significantly different between those who collaborate with the WBG and those who do not. To what extent do you agree with the following statements about the World Bank Group’s work in Uruguay? Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 51 5.27 1.83 97 5.97 1.93 development in Uruguay* The WBG’s work is aligned with what I consider the development priorities 50 6.36 1.79 92 6.37 1.82 for Uruguay (1-Strongly disagree, 10-Strongly agree) *Significantly different between those who collaborate with the WBG and those who do not. 75 World Bank Group Country Opinion Survey 2017: Uruguay B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Uruguay, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Responsiveness to needs 40 6.55 1.91 77 6.36 1.70 Flexibility (in terms of the institution’s products and services) 45 5.87 1.75 70 6.01 1.73 Flexibility (in terms of changing country circumstances and needs in 46 6.59 1.81 76 6.28 1.59 Uruguay) Being inclusive (in terms of decision making) 41 6.27 1.70 63 6.27 1.51 Being innovative 43 6.40 1.92 75 6.67 1.70 Openness (sharing data and other information) 46 7.22 1.84 78 7.12 1.69 Collaboration with the Government 45 7.69 1.73 79 7.49 1.60 The speed in which it gets things accomplished on the ground 40 6.02 1.76 67 5.88 1.81 Helping to bring discipline/effective supervision to implementation of 36 6.75 1.90 60 6.65 2.19 investment projects Collaboration with civil society 33 5.82 2.16 63 5.94 1.91 Staff accessibility 39 7.15 2.39 79 7.16 1.89 Collaboration with other donors and development partners 27 6.30 2.23 53 6.02 2.23 Collaboration with the private sector 30 6.20 2.12 54 5.69 2.17 Straightforwardness and honesty 42 7.71 2.05 77 7.73 1.77 Treating clients and stakeholders in Uruguay with respect 40 7.80 2.03 77 7.82 1.64 Being a long-term partner 41 7.93 1.84 77 7.82 1.78 76 World Bank Group Country Opinion Survey 2017: Uruguay C. World Bank Group’s Sectoral Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Uruguay? (1-Not important at all, 10-Very important Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Social protection 41 6.85 1.92 84 7.30 1.99 Gender equity 43 6.84 2.15 86 6.44 2.36 Private sector development 41 7.37 1.76 87 7.59 1.85 Education 45 8.13 2.06 91 8.32 1.80 Public sector governance/reform 42 7.60 2.17 86 7.83 1.89 Global/regional integration 42 7.17 2.05 81 6.95 2.04 Food security 37 6.00 1.92 77 6.18 2.34 Urban development 42 7.07 2.05 82 6.90 1.97 Energy 40 6.85 2.12 84 6.88 1.94 Water and sanitation 40 6.97 2.06 82 7.00 2.08 Pollution 39 6.87 2.12 77 7.04 2.16 Job creation/employment 39 6.85 1.97 79 6.94 2.35 Health and diseases 40 6.58 2.05 79 6.18 2.28 Financial markets 39 6.69 1.73 82 6.56 2.01 Transport 38 7.24 2.14 82 7.05 1.92 Agriculture and rural development 37 7.24 1.88 83 6.64 2.05 Trade and exports 38 6.79 1.92 79 6.71 2.06 Crime and violence 36 6.61 2.02 79 6.67 2.28 Natural resource management 37 7.11 1.68 78 6.58 2.17 Climate change 39 7.41 2.02 82 7.20 2.31 Poverty reduction 41 7.83 1.96 85 7.64 1.97 Anti-corruption 38 6.08 2.38 82 6.40 2.41 Judiciary reform 36 5.94 2.37 74 6.46 2.20 Economic growth 40 7.88 1.62 84 7.60 1.94 Disaster risk management 37 6.84 1.97 76 6.24 2.24 Equality of opportunity 41 7.44 1.85 84 7.36 1.99 Infrastructure development 40 8.30 1.95 83 8.17 1.74 Information and communications technology 39 7.49 1.65 81 7.28 1.89 77 World Bank Group Country Opinion Survey 2017: Uruguay C. World Bank Group’s Sectoral Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Uruguay? (1-Not effective at all, 10-Very effective) Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Social protection 14 6.14 2.51 28 6.64 1.99 Gender equity 13 6.92 2.18 22 6.18 1.71 Private sector development 23 6.96 2.16 38 6.13 2.45 Education 24 7.00 2.17 41 6.68 2.07 Public sector governance/reform 24 6.21 2.43 42 6.52 2.13 Global/regional integration 10 6.00 1.41 28 6.00 2.33 Food security 10 5.40 1.58 17 6.29 1.99 Urban development 15 6.87 1.89 32 6.63 1.86 Energy 16 7.75 1.57 33 7.73 1.83 Water and sanitation 19 7.21 1.44 30 7.33 2.07 Pollution 16 7.19 1.42 23 6.43 1.93 Job creation/employment 12 5.75 1.82 24 6.13 2.42 Health and diseases 11 6.18 1.47 20 6.60 2.39 Financial markets 12 5.83 1.85 25 7.00 2.38 Transport 18 6.33 1.88 29 7.17 2.09 Agriculture and rural development 20 7.70 1.56 23 7.00 2.07 Trade and exports 10 6.60 1.51 25 6.12 2.37 Crime and violence 8 5.50 2.14 20 6.60 2.19 Natural resource management 13 6.69 1.80 19 6.84 2.29 Climate change 23 7.87 1.52 27 7.37 2.12 Poverty reduction 21 6.48 2.40 33 6.94 2.18 Anti-corruption 12 5.33 1.92 20 6.85 2.35 Judiciary reform 6 5.00 2.19 18 5.89 2.40 Economic growth 21 7.67 1.96 34 7.18 2.12 Disaster risk management 13 6.54 1.66 16 6.81 2.40 Equality of opportunity 15 7.33 1.95 28 7.21 2.18 Infrastructure development 26 7.54 1.84 37 7.65 2.12 Information and communications technology 19 7.05 2.22 27 7.33 2.25 Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD To what extent does the WBG’s work help to achieve development results in 47 6.09 1.68 83 6.33 1.54 Uruguay? (1-To no degree at all, 10-To a very significant degree) 78 World Bank Group Country Opinion Survey 2017: Uruguay C. World Bank Group’s Sectoral Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Uruguay? Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD The WBG's financial instruments meet the needs of Uruguay 43 6.60 2.03 81 6.30 1.68 The WBG meets Uruguay’s needs for knowledge services 46 6.22 1.80 84 6.30 1.63 (1-Strongly disagree, 10-Strongly agree) D. The World Bank Group’s Knowledge Work and Activities In Uruguay, to what extent do you believe that the World Bank Group’s knowledge work and activities : Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Are timely 39 7.38 2.03 83 7.11 1.62 Lead to practical solutions 42 6.45 1.95 80 6.35 1.66 Are accessible (well written and easy to understand) 42 7.57 1.71 86 7.29 1.68 Are translated enough into local language 41 7.37 2.05 83 7.11 1.87 Are relevant to country challenges 41 7.02 1.99 85 6.91 1.54 Are adaptable to Uruguay’s specific development challenges and country 43 7.21 2.09 83 6.96 1.57 circumstances (1-To no degree at all, 10-To a very significant degree) Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the WBG's knowledge 48 6.31 1.63 86 6.83 1.55 work and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's 48 7.37 1.58 90 7.52 1.53 knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 79 World Bank Group Country Opinion Survey 2017: Uruguay E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD The World Bank Group disburses funds promptly 35 7.00 1.86 48 6.42 2.12 The World Bank Group effectively monitors and evaluates the projects and 40 7.30 1.64 62 7.23 1.75 programs it supports The World Bank Group’s approvals and reviews are done in a timely fashion 37 7.24 1.67 50 6.60 1.75 The World Bank Group’s “Safeguard Policy” requirements are reasonable 27 6.63 2.17 40 6.90 1.77 The World Bank Group’s conditions on its lending are reasonable 33 6.85 1.86 50 6.98 1.78 The World Bank Group takes decisions quickly in Uruguay 33 6.52 2.11 50 6.16 2.04 Working with the WBG increases Uruguay’s institutional capacity 41 7.24 1.85 66 7.42 1.74 Where country systems are adequate, the World Bank Group makes 24 7.21 1.82 43 7.16 1.98 appropriate use of them The World Bank Group provides effective implementation support 35 7.03 2.09 56 7.13 1.65 Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD To what extent do you believe that the WBG’s work helps to find solutions 38 6.47 1.50 69 6.26 2.04 that promote private public partnerships in Uruguay? (1-To no degree at all, 10-To a very significant degree) Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD To what extent do you believe the WBG measures and corrects its work in 33 6.33 1.56 48 6.31 1.48 real time in Uruguay? (1-To no degree at all, 10-To a very significant degree) F. The Future Role of the World Bank Group in Uruguay Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD To what extent do you believe that Uruguay received value for money from 37 6.51 2.09 45 6.18 1.92 the World Bank Group’s reimbursable advisory services (RAS)? (1-To no degree at all, 10-To a very significant degree) G. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD When I need information from the World Bank Group I know how to find it 49 7.33 2.42 96 7.00 2.43 The World Bank Group’s social media channels in Uruguay are valuable 26 6.62 2.35 44 5.75 2.86 sources of information about the institution The WBG is responsive to my information requests and inquiries 43 7.67 2.12 65 7.52 2.09 80 World Bank Group Country Opinion Survey 2017: Uruguay Appendix D: Responses to Select Questions by Year15 Comparing responses across Country Surveys reflect changes in attitudes over time, but also changes in respondent samples and changes to the survey instrument itself. To reduce the influence of the latter factor, only those questions with similar response scales/options were analyzed. To reduce the influence of the former, the samples from both FY14 and FY17 were weighted to have equivalent stakeholder groups. Original Distribution Percentage of Respondents FY14 FY17 Office of the President/Minister 10.1% 11.7% Government institutions (includes office of Parliamentarian, employees of ministries, independent government institutions, 40.3% 42.5% and PMU/Consultants on WBG supported projects) Private sector (includes financial sector/private banks) 12.6% 22.5% Academia 19.3% 13.3% Media 10.1% 5.8% Civil society (includes NGOs/CBOs, private foundations, and 7.6% 4.2% trade unions) Total Number of Respondents (Un-Weighted) 119 120 (Note, there were insufficient numbers of respondents from bilateral/multilateral agencies in FY14 or local government in either year to be included in these analyses. Also, stakeholders who identified themselves as “Other” in the stakeholder category op tions were not included in these comparisons.) The weighted stakeholder breakdown is presented below: Weighted Distribution Percentage of Respondents FY14 FY17 Office of the President/Minister 11.0% 11.1% Government Institutions 40.1% 40.3% Private Sector 18.8% 18.7% Academia 16.3% 16.2% Media 7.5% 7.5% Civil Society 6.3% 6.2% Total Number of Respondents (Weighted) 109 127 All data presented in this Appendix are weighted. As a result, means of the FY17 data and the total number of respondents indicated will be slightly different than the aggregated responses in Appendix A. Similarly, responses from FY14 respondents and the total number of respondents indicated may differ from those reported in the FY14 COS report. A. General Issues facing Uruguay In general would you say that Uruguay is headed in?* Percentage of Respondents FY14 FY17 The right direction 78.6% 62.5% The wrong direction 9.6% 16.1% Not sure 11.7% 21.4% *Significantly different between FY17 and FY14 respondents 15 Only those questions that were asked in the FY ‘14 and FY ‘17 country opinion surveys, with similar response scales/options, are presented. 81 World Bank Group Country Opinion Survey 2017: Uruguay B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Uruguay? FY14 FY17 N Mean SD N Mean SD World Bank Group (WBG)* 108 7.38 1.84 127 6.53 2.24 Inter-American Development Bank (IDB/BID) 107 7.22 2.17 124 6.91 2.16 Latin American Development Bank (CAF) 105 4.97 2.93 123 5.59 2.66 (1-Not familiar at all, 10-Extremely familiar) *Significantly different between FY17 and FY14 respondents Overall, please rate your impression of the effectiveness of these organizations in Uruguay. FY14 FY17 N Mean SD N Mean SD World Bank Group (WBG) 103 7.09 1.74 107 6.65 1.90 Inter-American Development Bank (IDB/BID) 101 7.37 1.63 108 6.93 1.78 Latin American Development Bank (CAF) 65 6.19 2.07 82 6.52 1.99 (1-Not effective at all, 10-Very effective) FY14 FY17 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared 100 7.69 1.52 104 7.76 1.70 to help Uruguay solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group’s work in Uruguay? FY14 FY17 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 101 6.63 1.90 120 5.64 1.82 development in Uruguay* The World Bank Group’s work is aligned with what I consider the 98 6.50 1.79 116 6.42 1.77 development priorities for Uruguay (1-Strongly disagree, 10-Strongly agree) *Significantly different between FY17 and FY14 respondents. 82 World Bank Group Country Opinion Survey 2017: Uruguay B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Uruguay in terms of each of the following? FY14 FY17 N Mean SD N Mean SD Responsiveness to needs 89 6.44 1.79 97 6.42 1.73 Flexibility (in terms of the institution’s products and services) 86 6.28 1.91 97 5.99 1.72 Flexibility (in terms of changing country circumstances and needs in 86 6.64 1.75 101 6.40 1.62 Uruguay) Being inclusive (in terms of decision making) 87 6.66 1.71 89 6.33 1.59 Openness (sharing data and other information) 99 7.20 1.70 104 7.20 1.69 Collaboration with the Government 90 7.80 1.44 100 7.69 1.60 The speed in which it gets things accomplished on the ground 87 6.00 1.98 91 5.93 1.75 Collaboration with civil society* 82 6.95 1.79 85 6.03 1.98 Staff accessibility* 98 7.75 1.68 101 7.16 2.06 Collaboration with other donors and development partners* 67 7.09 1.87 62 6.00 2.12 Collaboration with the private sector* 70 6.73 2.11 72 5.86 2.14 Straightforwardness and honesty 96 7.73 1.92 99 7.62 1.95 Treating clients and stakeholders in Uruguay with respect* 102 8.21 1.50 98 7.75 1.78 Being a long-term partner 88 7.70 1.71 98 7.84 1.84 (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY17 and FY14 respondents. 83 World Bank Group Country Opinion Survey 2017: Uruguay C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Uruguay? FY14 FY17 N Mean SD N Mean SD Social protection* 95 6.38 2.45 101 7.06 2.02 Gender equity 96 6.91 2.11 107 6.65 2.20 Private sector development 100 7.81 1.98 105 7.37 1.80 Education 105 8.39 1.89 110 8.28 1.91 Public sector governance/reform 101 7.86 2.17 104 7.80 2.05 Global/regional integration 98 7.43 2.01 99 7.11 2.03 Urban development* 93 7.64 2.05 99 6.95 2.03 Energy* 98 7.73 1.85 100 6.84 2.06 Water and sanitation 101 7.13 2.18 99 6.96 2.08 Job creation/employment 95 6.50 2.30 94 7.01 2.17 Health and diseases* 100 7.25 2.07 94 6.30 2.19 Transport* 96 7.74 2.09 96 7.09 1.93 Trade and exports 95 7.02 2.11 94 6.65 1.98 Crime and violence 92 7.09 2.31 92 6.67 2.23 Natural resource management* 97 7.63 2.40 93 6.78 2.10 Climate change 97 7.51 2.04 98 7.15 2.27 Poverty reduction 97 7.74 2.00 102 7.67 2.00 Economic growth 98 7.92 2.09 100 7.58 1.88 Disaster risk management 88 6.41 2.52 89 6.39 2.12 Equality of opportunity 101 7.60 2.06 102 7.38 1.90 Infrastructure development* 103 8.79 1.61 98 8.02 1.81 (1-Not important at all, 10-Very important) *Significantly different between FY17 and FY14 respondents. 84 World Bank Group Country Opinion Survey 2017: Uruguay C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Uruguay? FY14 FY17 N Mean SD N Mean SD Social protection 33 6.59 2.53 30 6.66 2.25 Gender equity 36 6.75 2.42 26 6.69 2.10 Private sector development 40 6.76 2.12 48 6.40 2.42 Education 44 6.79 2.42 53 6.95 2.03 Public sector governance/reform 44 6.28 2.45 50 6.45 2.29 Global/regional integration 28 6.41 2.76 29 6.02 2.19 Urban development 22 6.16 2.61 39 6.94 1.89 Energy 37 7.16 2.04 36 7.89 1.57 Water and sanitation 42 7.21 1.94 40 7.36 1.67 Job creation/employment 30 5.98 2.70 30 6.14 2.10 Health and diseases 32 6.17 2.58 25 6.71 2.11 Transport* 33 6.07 2.56 38 7.22 1.71 Trade and exports 31 6.35 2.78 26 6.32 2.19 Crime and violence 21 5.17 2.85 20 6.53 2.09 Natural resource management 31 7.00 2.71 23 6.90 2.04 Climate change 41 7.67 2.24 36 7.76 1.68 Poverty reduction 46 6.67 2.51 43 6.67 2.22 Economic growth 44 6.85 2.04 44 7.33 1.93 Disaster risk management 21 6.74 2.59 23 6.85 1.71 Equality of opportunity 34 6.64 2.65 34 7.34 2.03 Infrastructure development* 47 6.79 2.33 51 7.70 1.80 (1-Not effective at all, 10-Very effective) *Significantly different between FY17 and FY14 respondents. FY14 FY17 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 93 6.43 1.69 107 6.23 1.52 development results in Uruguay? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Uruguay? FY14 FY17 N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of Uruguay 96 6.37 1.71 105 6.47 1.73 The World Bank Group meets Uruguay’s needs for knowledge services 93 6.21 1.92 109 6.17 1.59 (1-Strongly disagree, 10-Strongly agree) 85 World Bank Group Country Opinion Survey 2017: Uruguay D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Percentage of Respondents FY14 FY17 Weekly 8.4% 4.5% Monthly 16.6% 14.5% A few times a year 56.4% 54.8% Rarely 16.9% 19.3% Never 1.7% 6.9% In Uruguay, to what extent do you believe that the World Bank Group’s knowledge work and activities : FY14 FY17 N Mean SD N Mean SD Are adaptable to Uruguay’s specific development challenges and country 102 7.22 1.62 104 7.12 1.73 circumstances (1-To no degree at all, 10-To a very significant degree) FY14 FY17 N Mean SD N Mean SD Overall, how significant a contribution do you believe the WBG’s knowledge 96 6.85 1.62 111 6.52 1.45 work and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's 103 7.61 1.50 115 7.31 1.52 knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? FY14 FY17 N Mean SD N Mean SD The World Bank Group disburses funds promptly 65 7.45 2.39 69 6.70 2.14 The World Bank Group effectively monitors and evaluates the projects and 84 7.68 1.84 83 7.28 1.78 programs it supports The World Bank Group’s approvals and reviews are done in a timely fashion 75 7.12 1.99 71 6.89 1.81 The World Bank Group takes decisions quickly in Uruguay* 75 7.04 2.06 67 6.33 2.15 Working with the WBG increases Uruguay’s institutional capacity 79 7.34 1.74 86 7.47 1.76 Where country systems re adequate, the World Bank Group makes 57 6.96 2.02 51 7.37 1.93 appropriate use of them The World Bank Group provides effective implementation support 75 7.38 2.05 74 7.25 1.79 (1-Strongly disagree, 10-Strongly agree) *Significantly different between FY17 and FY14 respondents. 86 World Bank Group Country Opinion Survey 2017: Uruguay G. Communication and Information Sharing Do you use/have used the World Bank Group website? Percentage of Respondents FY14 FY17 Yes 73.1% 74.0% No 26.9% 26.0% Please rate how much you agree with the following statements. FY14 FY17 N Mean SD N Mean SD When I need information from the World Bank Group I know how to find it 106 7.38 2.42 119 7.22 2.46 The World Bank Group’s social media channels in Uruguay are valuable 67 5.56 2.58 57 6.04 2.67 sources of information about the institution The WBG is responsive to my information requests and inquiries 88 7.80 2.09 91 7.61 2.08 (1-Strongly disagree, 10-Strongly agree) H. Background Information Currently, do you professionally collaborate/work with the WBG (IBRD/IDA, IFC, or MIGA) in your country? Percentage of Respondents FY14 FY17 Yes 39.1% 31.7% No 60.9% 68.3% Which of the following agencies of the World Bank Group do you primarily engage with in Uruguay? Percentage of Respondents FY14 FY17 The World Bank (IBRD) 87.8% 87.9% The International Finance Corporation (IFC) 6.0% 3.7% Other 6.2% 8.4% The Multilateral Investment Guarantee Agency (MIGA) - - Do your projects involve both the World Bank and the IFC? Percentage of Respondents FY14 FY17 Yes 12.3% 13.9% No 87.7% 54.3% Don’t know - 31.8% If yes, what was your view of how the two institutions work together in Uruguay? Percentage of Respondents FY14 FY17 The two institutions work well together 47.2% 47.3% The way the two institutions work together needs improvement 31.9% 29.2% The two institutions do not work well together - 8.1% Don’t know 20.9% 15.4% Which of the following describes most of your exposure to the World Bank Group in Uruguay? (Choose no more than TWO) Percentage of Respondents (Responses combined) FY14 FY17 Observer 14.5% 18.4% Use World Bank Group reports/data 43.9% 41.2% Engage in World Bank Group related/sponsored events/activities 51.1% 55.7% Collaborate as part of my professional duties 30.1% 22.6% Use World Bank Group website for information, data, research, etc. 20.9% 24.6% 87 World Bank Group Country Opinion Survey 2017: Uruguay Appendix E: Indicator Questions as a Function of Exposure to the World Bank Group Which of the following Which of the following describes your exposure to the World Bank in Uruguay? (Choose no more than TWO) describes your level of interaction with the WBG? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Not Currently No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Indicator Question Collaborating Collaborating Overa l l , pl ea s e ra te your i mpres s i on of the Worl d Ba nk Group’s 6.51 6.91 6.81 6.00 6.60 6.73 6.35 6.91 6.52 7.06 6.74 6.35 effecti venes s i n Urugua y. Overa l l the WBG currentl y pl a ys a rel eva nt rol e i n devel opment i n Urugua y 5.97 5.27 5.77 5.55 5.93 5.43 5.60 5.85 5.65 6.00 5.71 5.79 The Worl d Ba nk Group’s work i s a l i gned wi th wha t I cons i der the 6.37 6.36 6.54 5.64 6.49 6.19 6.13 6.58 6.16 7.06 6.53 5.89 devel opment pri ori ti es for Urugua y Res pons i venes s to needs 6.36 6.55 6.50 6.16 6.60 6.18 6.36 6.49 6.37 6.60 6.39 6.55 Fl exi bi l i ty (i n terms of the i ns ti tuti on’s products a nd s ervi ces ) 6.01 5.87 6.03 5.65 6.17 5.63 5.75 6.13 5.92 6.06 5.99 5.84 Fl exi bi l i ty (i n terms of cha ngi ng country ci rcums ta nces a nd needs i n 6.28 6.59 6.49 5.96 6.66 6.00 6.31 6.46 6.21 6.91 6.44 6.25 Urugua y) Bei ng i ncl us i ve (i n terms of deci s i on ma ki ng) 6.27 6.27 6.30 6.14 6.45 5.98 6.24 6.30 6.08 6.76 6.25 6.32 Bei ng i nnova ti ve 6.67 6.40 6.60 6.41 6.74 6.33 6.42 6.68 6.49 6.80 6.54 6.67 Opennes s (s ha ri ng da ta a nd other i nforma ti on) 7.12 7.22 7.25 6.75 7.10 7.23 7.05 7.24 7.05 7.47 7.13 7.23 Col l a bora ti on wi th the Government 7.49 7.69 7.65 7.14 7.59 7.53 7.56 7.57 7.41 8.03 7.59 7.50 The s peed i n whi ch i t gets thi ngs a ccompl i s hed on the ground 5.88 6.02 6.08 5.33 6.19 5.57 5.72 6.10 5.82 6.25 5.93 5.96 Hel pi ng to bri ng di s ci pl i ne/effecti ve s upervi s i on to i mpl ementa ti on of 6.65 6.75 6.77 6.29 6.74 6.63 6.60 6.75 6.51 7.15 6.86 6.09 i nves tment projects Col l a bora ti on wi th ci vi l s oci ety 5.94 5.82 5.99 5.55 6.04 5.71 5.68 6.10 5.77 6.23 6.01 5.56 Sta ff a cces s i bi l i ty 7.16 7.15 7.23 6.80 7.15 7.18 7.04 7.25 6.99 7.71 7.39 6.52 Col l a bora ti on wi th other donors a nd devel opment pa rtners 6.02 6.30 6.34 5.19 6.61 5.44 5.65 6.65 5.85 6.90 6.26 5.81 Col l a bora ti on wi th the pri va te s ector 5.69 6.20 5.84 6.00 6.24 5.44 5.61 6.12 5.66 6.55 6.04 5.52 Stra i ghtforwa rdnes s a nd hones ty 7.73 7.71 7.73 7.67 7.49 8.04 7.63 7.80 7.64 8.00 7.86 7.29 Trea ti ng cl i ents a nd s ta kehol ders i n Urugua y wi th res pect 7.82 7.80 7.86 7.63 7.72 7.94 7.69 7.92 7.70 8.13 8.02 7.14 Bei ng a l ong-term pa rtner 7.82 7.93 7.97 7.39 7.91 7.78 7.62 8.05 7.76 8.13 7.90 7.71 To wha t extent does the Worl d Ba nk Group’s work hel p to a chi eve 6.33 6.09 6.24 6.25 6.33 6.10 6.21 6.26 6.08 6.74 6.38 5.86 devel opment res ul ts i n Urugua y? The Worl d Ba nk Group’s fi na nci a l i ns truments meet the needs of Urugua y 6.30 6.60 6.51 5.91 6.66 6.02 6.26 6.53 6.07 7.54 6.59 5.88 The Worl d Ba nk Group meets Urugua y’s needs for knowl edge s ervi ces 6.30 6.22 6.29 6.17 6.41 6.07 6.25 6.29 6.11 6.83 6.29 6.20 Are a da pta bl e to Urugua y’s s peci fi c devel opment cha l l enges a nd country 6.96 7.21 7.06 7.00 7.08 7.02 6.84 7.21 6.89 7.61 7.24 6.52 ci rcums ta nces Overa l l , how s i gni fi ca nt a contri buti on do you bel i eve the WBG's knowl edge 6.83 6.31 6.62 6.76 6.65 6.63 6.63 6.65 6.54 7.00 6.73 6.40 work a nd a cti vi ti es ma ke to devel opment res ul ts i n your country? Overa l l , how woul d you ra te the techni ca l qua l i ty of the Worl d Ba nk Group's 7.52 7.37 7.47 7.48 7.40 7.57 7.48 7.47 7.44 7.58 7.48 7.44 knowl edge work a nd a cti vi ti es ? The Worl d Ba nk Group ta kes deci s i ons qui ckl y i n Urugua y 6.16 6.52 6.33 6.14 6.62 5.89 6.26 6.33 6.13 6.81 6.11 7.06 Where country s ys tems a re a dequa te, the Worl d Ba nk Group ma kes 7.16 7.21 7.09 7.70 7.21 7.14 7.10 7.24 7.04 7.50 7.10 7.41 a ppropri a te us e of them Yellow highlight indicates significant difference between Yes and No means. 88 World Bank Group Country Opinion Survey 2017: Uruguay Appendix F: Uruguay FY17 Questionnaire World Bank Group Country Survey FY 2017 – Uruguay The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Uruguay or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Uruguay, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Uruguay. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING URUGUAY A1. In general would you say that Uruguay is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 89 World Bank Group Country Opinion Survey 2017: Uruguay SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Uruguay. Please identify which of the following you consider the most important development priorities in Uruguay. (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 15 Transport (e.g., road safety, public transport, etc.) assistance, aging population) 2 Gender equity 16 Agriculture and rural development Private sector development (e.g., 3 17 Trade and exports competitiveness, productivity, innovation) 4 Education (including early childhood education) 18 Crime and violence (i.e., citizen security) Public sector governance/reform (i.e., government effectiveness, public financial 5 19 Natural resource management (e.g., oil, gas, mining) management, public expenditure, state-owned enterprises, fiscal system reform) 6 Global/regional integration 20 Climate change (e.g., mitigation, adaptation) 7 Food security 21 Poverty reduction Urban development (e.g., municipal 8 infrastructure and services, housing, urban 22 Anti corruption management, finance and governance) 9 Energy 23 Judiciary reform 10 Water and sanitation 24 Economic growth 11 Pollution 25 Disaster risk management 12 Job creation/employment 26 Equality of opportunity (i.e., social inclusion, equity) Health and diseases (e.g., non-transmissible Infrastructure development (i.e., roads, bridges, PPP 13 27 diseases, Zika, dengue, etc.) financing, etc.) 14 Financial markets 28 Information and communications technology 90 World Bank Group Country Opinion Survey 2017: Uruguay SECTION A: GENERAL ISSUES A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Uruguay? (Choose no more than THREE) 1 Economic growth 15 Water and sanitation 2 Disaster risk management 16 Pollution Equality of opportunity (i.e., social inclusion, 3 17 Job creation/employment equity) Infrastructure development (i.e., roads, bridges, Health and diseases (e.g., non-transmissible 4 18 PPP financing, etc.) diseases, Zika, dengue, etc.) 5 Information and communications technology 19 Financial markets Public sector governance/reform (i.e., government Social protection (e.g., pensions, targeted social effectiveness, public financial management, public 6 20 assistance, aging population) expenditure, state-owned enterprises, fiscal system reform) 7 Agriculture and rural development 21 Gender equity Private sector development (e.g., competitiveness, 8 Trade and exports 22 productivity, innovation) 9 Crime and violence (i.e., citizen security) 23 Education (including early childhood education) 10 Climate change (e.g., mitigation, adaptation) 24 Global/regional integration 11 Transport (e.g., road safety, public transport, etc.) 25 Food security Urban development (e.g., municipal infrastructure 12 Energy 26 and services, housing, urban management, finance and governance) 13 Anti corruption Natural resource management (e.g., oil, gas, 27 14 Judiciary reform mining) 91 World Bank Group Country Opinion Survey 2017: Uruguay SECTION A: GENERAL ISSUES A4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Uruguay? (Choose no more than TWO) 1 Greater access to health and nutrition for citizens 2 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 3 A growing middle class 4 Better opportunity for the poor who live in rural areas 5 Better opportunity for the poor who live in urban areas 6 Consistent economic growth 7 More reliable social safety net 8 Greater access to micro-finance for the poor 9 Greater voice and participation for citizens to help ensure greater accountability 10 Education and training that better ensure job opportunity 11 Better quality public services 12 Better employment opportunities for young people 13 Better employment opportunities for women 14 Better quality education 15 Other (please specify):_____________________________________ 92 World Bank Group Country Opinion Survey 2017: Uruguay SECTION A: GENERAL ISSUES A5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Uruguay? (Select only ONE response) 1 A very big problem 2 A moderately big problem 3 A small problem 4 Not a problem at all 5 Don’t know A6. In your view, is climate change a very serious problem, somewhat serious, not too serious, or not a problem in your country? (Select only ONE response) 1 A very serious problem 2 A somewhat serious problem 3 Not too serious problem 4 Not a problem 5 Don’t know A7. In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an important development priority in Uruguay? (Select only ONE response) 1 A very important development priority 2 A moderately important development priority 3 A slightly important development priority 4 Not an important development priority 5 Don’t know 93 World Bank Group Country Opinion Survey 2017: Uruguay SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP How familiar are you with the work of these organizations in Uruguay? Not familiar Extremely at all familiar B1 World Bank Group (WBG) 1 2 3 4 5 6 7 8 9 10 B2 Inter-American Development Bank (IDB/BID) 1 2 3 4 5 6 7 8 9 10 B3 Latin American Development Bank (CAF) 1 2 3 4 5 6 7 8 9 10 Overall, please rate your impression of the effectiveness of these organizations in Uruguay. Not effective Extremely Don't at all effective know B4 World Bank Group (WBG) 1 2 3 4 5 6 7 8 9 10 B5 Inter-American Development Bank (IDB/BID) 1 2 3 4 5 6 7 8 9 10 B6 Latin American Development Bank (CAF) 1 2 3 4 5 6 7 8 9 10 B7. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Uruguay solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B8. When thinking about how the World Bank Group can have the most impact on development results in Uruguay, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Uruguay? (Choose no more than THREE) 1 Energy 15 Judiciary reform 2 Water and sanitation 16 Economic growth 3 Pollution 17 Disaster risk management Equality of opportunity (i.e., social inclusion, 4 Job creation/employment 18 equity) Health and diseases (e.g., non-transmissible Infrastructure development (i.e., roads, bridges, 5 19 diseases, Zika, dengue, etc.) PPP financing, etc.) 6 Financial markets 20 Information and communications technology Social protection (e.g., pensions, targeted social 7 21 Transport (e.g., road safety, public transport, etc.) assistance, aging population) 8 Gender equity 22 Agriculture and rural development Private sector development (e.g., competitiveness, 9 23 Trade and exports productivity, innovation) 10 Education (including early childhood education) 24 Crime and violence (i.e., citizen security) Public sector governance/reform (i.e., government effectiveness, public financial management, public Natural resource management (e.g., oil, gas, 11 25 expenditure, state-owned enterprises, fiscal mining) system reform) 12 Global/regional integration 26 Climate change (e.g., mitigation, adaptation) 13 Food security 27 Poverty reduction Urban development (e.g., municipal infrastructure 14 and services, housing, urban management, finance 28 Anti corruption and governance) 94 World Bank Group Country Opinion Survey 2017: Uruguay SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B9. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Uruguay? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Bringing together different groups of stakeholders   Capacity development related to World Bank Group 2   supported projects 3 Technical assistance   4 Policy advice, studies, analyses   5 Financial resources   6 Data and statistics   7 Promoting knowledge sharing   8 Mobilizing third party financial resources   Bringing innovative solutions to development 9   challenges 10 Other (please specify): ________________________   B10. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Uruguay? (Choose no more than TWO) 1 World Bank Group’s processes too complex 2 Not willing to honestly criticize Government policies and reform 3 Staff too inaccessible 4 World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and procedures) 5 Not aligned with other donors’ work 6 Not aligned with country priorities 7 Not adequately sensitive to political/social realities in Uruguay 8 Too influenced by developed countries 9 Not exploring alternative policy options 10 Not collaborating enough with stakeholders outside the Government 11 Its advice and strategies do not lend themselves to practical problem solving 12 Not enough public disclosure of its work 13 Arrogant in its approach 14 Not innovative enough in addressing local challenges (e.g., simply replicating other countries’ experiences) 15 Not client focused 16 The credibility of its knowledge/data 17 Other (please specify): __________________________________________________ 18 Don’t know 95 World Bank Group Country Opinion Survey 2017: Uruguay SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B11. To what extent do you believe that the World Bank Group’s work and support help the poorest in Uruguay? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know B12. How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Uruguay Government’s efforts to reduce poverty? (If you have NO exposure to/experience with the instruments listed below, please select “N/A”) Not effective Very N/A at all effective 1 Investment Project Financing (IPF) 1 2 3 4 5 6 7 8 9 10  2 Development Policy Financing (DPF) 1 2 3 4 5 6 7 8 9 10  3 Program-for-Results Financing (PforR) 1 2 3 4 5 6 7 8 9 10  4 Trust funds and grants 1 2 3 4 5 6 7 8 9 10  5 Technical Assistance (TA) 1 2 3 4 5 6 7 8 9 10  6 Guarantees 1 2 3 4 5 6 7 8 9 10  7 IFC Investment Services 1 2 3 4 5 6 7 8 9 10  8 IFC Advisory Services 1 2 3 4 5 6 7 8 9 10  B13. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Beneficiaries 7 Academia/think tanks/research institutes 2 Youth/university groups 8 Parliament 3 Private sector 9 Foundations 4 Local government 10 Media 5 Donor community 11 Other (please specify): _____________________ 6 NGOs/Community Based Organizations 12 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Uruguay? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B14 1 2 3 4 5 6 7 8 9 10  relevant role in development in Uruguay The World Bank Group’s work is aligned with what I B15 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Uruguay 96 World Bank Group Country Opinion Survey 2017: Uruguay SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Uruguay, in terms of each of the following? To no degree To a very significant Don't at all degree know B16 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B17 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B18 1 2 3 4 5 6 7 8 9 10  circumstances and needs in Uruguay) B19 Being inclusive (in terms of decision making) 1 2 3 4 5 6 7 8 9 10  B20 Being innovative 1 2 3 4 5 6 7 8 9 10  B21 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B22 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B23 1 2 3 4 5 6 7 8 9 10  the ground Helping to bring discipline/effective supervision to B24 1 2 3 4 5 6 7 8 9 10  implementation of investment projects B25 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B26 Staff accessibility 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development B27 1 2 3 4 5 6 7 8 9 10  partners B28 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  B29 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in Uruguay with B30 1 2 3 4 5 6 7 8 9 10  respect B31 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  B32. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank Group does not do adequate follow through/follow-up 2 Political pressures and obstacles 3 Reforms are not well thought out in light of country challenges 4 Poor coordination within the Government 5 The Government works inefficiently 6 Poor donor coordination 7 The World Bank Group is not sensitive enough to political/social realities on the ground 8 Lack of/inadequate levels of capacity in Government 9 There is not an adequate level of citizen/civil society participation 10 The World Bank Group works too slowly 11 Poor coordination within the World Bank Group 12 Other (please specify): ________________________________________ 97 World Bank Group Country Opinion Survey 2017: Uruguay SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Uruguay? Not important Very Don't at all important know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 10  assistance, aging population) 2 Gender equity 1 2 3 4 5 6 7 8 9 10  Private sector development (e.g., competitiveness, 3 1 2 3 4 5 6 7 8 9 10  productivity, innovation) 4 Education (including early childhood education) 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government effectiveness, public financial management, public 5 1 2 3 4 5 6 7 8 9 10  expenditure, state-owned enterprises, fiscal system reform) 6 Global/regional integration 1 2 3 4 5 6 7 8 9 10  7 Food security 1 2 3 4 5 6 7 8 9 10  Urban development (e.g., municipal infrastructure 8 and services, housing, urban management, finance 1 2 3 4 5 6 7 8 9 10  and governance) 9 Energy 1 2 3 4 5 6 7 8 9 10  10 Water and sanitation 1 2 3 4 5 6 7 8 9 10  11 Pollution 1 2 3 4 5 6 7 8 9 10  12 Job creation/employment 1 2 3 4 5 6 7 8 9 10  Health and diseases (e.g., non-transmissible diseases, 13 1 2 3 4 5 6 7 8 9 10  Zika, dengue, etc.) 14 Financial markets 1 2 3 4 5 6 7 8 9 10  15 Transport (e.g., road safety, public transport, etc.) 1 2 3 4 5 6 7 8 9 10  16 Agriculture and rural development 1 2 3 4 5 6 7 8 9 10  17 Trade and exports 1 2 3 4 5 6 7 8 9 10  18 Crime and violence (i.e., citizen security) 1 2 3 4 5 6 7 8 9 10  19 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10  20 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  21 Poverty reduction 1 2 3 4 5 6 7 8 9 10  22 Anti corruption 1 2 3 4 5 6 7 8 9 10  23 Judiciary reform 1 2 3 4 5 6 7 8 9 10  24 Economic growth 1 2 3 4 5 6 7 8 9 10  25 Disaster risk management 1 2 3 4 5 6 7 8 9 10  26 Equality of opportunity (i.e., social inclusion, equity) 1 2 3 4 5 6 7 8 9 10  Infrastructure development (i.e., roads, bridges, PPP 27 1 2 3 4 5 6 7 8 9 10  financing, etc.) 28 Information and communications technology 1 2 3 4 5 6 7 8 9 10  98 World Bank Group Country Opinion Survey 2017: Uruguay SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Uruguay? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 10  assistance, aging population) 2 Gender equity 1 2 3 4 5 6 7 8 9 10  Private sector development (e.g., competitiveness, 3 1 2 3 4 5 6 7 8 9 10  productivity, innovation) 4 Education (including early childhood education) 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government effectiveness, public financial management, public 5 1 2 3 4 5 6 7 8 9 10  expenditure, state-owned enterprises, fiscal system reform) 6 Global/regional integration 1 2 3 4 5 6 7 8 9 10  7 Food security 1 2 3 4 5 6 7 8 9 10  Urban development (e.g., municipal infrastructure 8 and services, housing, urban management, finance 1 2 3 4 5 6 7 8 9 10  and governance) 9 Energy 1 2 3 4 5 6 7 8 9 10  10 Water and sanitation 1 2 3 4 5 6 7 8 9 10  11 Pollution 1 2 3 4 5 6 7 8 9 10  12 Job creation/employment 1 2 3 4 5 6 7 8 9 10  Health and diseases (e.g., non-transmissible diseases, 13 1 2 3 4 5 6 7 8 9 10  Zika, dengue, etc.) 14 Financial markets 1 2 3 4 5 6 7 8 9 10  15 Transport (e.g., road safety, public transport, etc.) 1 2 3 4 5 6 7 8 9 10  16 Agriculture and rural development 1 2 3 4 5 6 7 8 9 10  17 Trade and exports 1 2 3 4 5 6 7 8 9 10  18 Crime and violence (i.e., citizen security) 1 2 3 4 5 6 7 8 9 10  19 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10  20 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  21 Poverty reduction 1 2 3 4 5 6 7 8 9 10  22 Anti corruption 1 2 3 4 5 6 7 8 9 10  23 Judiciary reform 1 2 3 4 5 6 7 8 9 10  24 Economic growth 1 2 3 4 5 6 7 8 9 10  25 Disaster risk management 1 2 3 4 5 6 7 8 9 10  26 Equality of opportunity (i.e., social inclusion, equity) 1 2 3 4 5 6 7 8 9 10  Infrastructure development (i.e., roads, bridges, PPP 27 1 2 3 4 5 6 7 8 9 10  financing, etc.) 28 Information and communications technology 1 2 3 4 5 6 7 8 9 10  99 World Bank Group Country Opinion Survey 2017: Uruguay SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. To what extent does the World Bank Group’s work help to achieve development results in Uruguay? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Uruguay? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C4 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, Program-for-Results, etc.) meet the needs of Uruguay The World Bank Group meets Uruguay’s needs C5 for knowledge services (e.g., research, analysis, 1 2 3 4 5 6 7 8 9 10  data, technical assistance) PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 100 World Bank Group Country Opinion Survey 2017: Uruguay SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Uruguay, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree To a very significant Don't at all degree know D2 Are timely 1 2 3 4 5 6 7 8 9 10  D3 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D4 1 2 3 4 5 6 7 8 9 10  understand) D5 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  D6 Are relevant to country challenges 1 2 3 4 5 6 7 8 9 10  Are adaptable to Uruguay’s specific D7 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D8. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D9. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 101 World Bank Group Country Opinion Survey 2017: Uruguay SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10  in Uruguay Working with the World Bank Group increases E7 1 2 3 4 5 6 7 8 9 10  Uruguay’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the E8 1 2 3 4 5 6 7 8 9 10  World Bank Group makes appropriate use of them The World Bank Group provides effective E9 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) E10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Uruguay? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree E11. To what extent do you believe the World Bank Group measures and corrects its work in real time in Uruguay? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree 102 World Bank Group Country Opinion Survey 2017: Uruguay SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN URUGUAY F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Uruguay? (Choose no more than TWO) 1 Offer more innovative knowledge services 2 Collaborate more effectively with Government clients (e.g., national, state, local) 3 Work faster 4 Reduce the complexity of obtaining World Bank Group financing 5 Increase availability of Reimbursable Advisory Services (RAS) to stakeholders 6 Help to bring discipline/effective supervision to implementation of investment projects 7 Offer more innovative financial products 8 Ensure greater selectivity in its work 9 Provide more adequate data/knowledge/statistics/figures on Uruguay’s economy 10 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 11 Reach out more to groups outside of Government 12 Increase the level of capacity development in the country 13 Improve the quality of its experts as related to Uruguay’s specific challenges 14 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Uruguay, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Uruguay? (Select only ONE response) 1 Financial services (including contingency financing) 2 Knowledge products 3 Convening services 4 Reimbursable Advisory Services 5 Other innovative development solutions (bonds, derivatives, swaps, insurances, etc.) 6 None of the above 7 The combination is appropriate for Uruguay 8 Don’t know F3. To what extent do you believe that Uruguay will receive value for money from the World Bank Group’s Reimbursable Advisory Services (RAS)? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree 103 World Bank Group Country Opinion Survey 2017: Uruguay SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Uruguay? (Choose no more than TWO) 1 Local radio 6 Periodicals Social media (e.g., blogs, Facebook, Twitter, 2 7 International television YouTube, Flickr) 3 International newspapers 8 Local newspapers 4 Local television 9 Other (please specify): ____________________ 5 Internet G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) World Bank Group’s publications and other written Direct contact with World Bank Group (i.e., face to 1 5 materials face meetings/discussions) 2 e-Newsletters 6 World Bank Group’s website World Bank Group’s Social media (e.g., blogs, Facebook, Twitter, 3 7 seminars/workshops/conferences YouTube, Flickr) 4 Mobile phones 8 Other (please specify): ____________________ Are you aware of the World Bank Group's Access to Information Policies under which the World G3 Yes No Bank Group discloses any information in its possession that is not on a list of exceptions? G4 Do you use/have you used the World Bank Group website (www.bancomundial.org/uy)? Yes No Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, G5 Yes No Twitter, YouTube, and Flickr)? Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know When I need information from the World Bank Group I G6 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10  them, etc.) The World Bank Group’s social media channels in Uruguay (e.g., blogs, Facebook, Twitter, YouTube, G7 1 2 3 4 5 6 7 8 9 10  Flickr) are valuable sources of information about the institution The World Bank Group is responsive to my information G8 1 2 3 4 5 6 7 8 9 10  requests and inquiries 104 World Bank Group Country Opinion Survey 2017: Uruguay SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Regulatory 3 Office of Parliamentarian 13 Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial Department 4 14 Trade Union or Implementation Agency Project Management Unit (PMU) overseeing implementation of project/ 5 15 Faith-Based Group Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Private Foundation 19 Other (please specify): ________________________ 10 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate Change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? 1 Yes 2 No H4. Which of the following agencies of the World Bank Group do you primarily engage with in Uruguay? (Select only ONE response) 1 The World Bank (IBRD) 2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ 105 World Bank Group Country Opinion Survey 2017: Uruguay SECTION H: BACKGROUND INFORMATION H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No 3 Don’t know H6. If yes, what was your view of how the two institutions work together in Uruguay? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in Uruguay? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. What’s your gender? 1 Female 2 Male H9. Which best represents your geographic location? 1 Montevideo 2 Inland rural areas 3 Inland urban areas Thank you for completing the survey! 106