World Bank Group Country Opinion Survey 2016: Nepal FY16 Nepal Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 August 2016 World Bank Group Country Opinion Survey 2016: Nepal Acknowledgements The Nepal Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Jessica Cameron, Svetlana Markova, Jing Guo, and Calita Woods. Dania Mendoza provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the Nepal country team and the local fielding agency HURDEC. In particular, PORG is grateful for the support from Rajib Upadhya (Senior External Affairs Officer) and Trishna Thapa (Communications Associate), who coordinated the survey related activities from Kathmandu, Nepal. 1 World Bank Group Country Opinion Survey 2016: Nepal Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing Nepal ........................................................8 V. Overall Attitudes toward the World Bank Group .......................13 VI. Sectoral Effectiveness................................................................20 VIII. World Bank Group’s Work in Response to the Earthquake in Nepal........................................................25 IX. How the World Bank Group Operates .......................................27 X. World Bank Group’s Knowledge and Instruments .....................33 XI. The Future Role of the World Bank Group in Nepal...................39 XII. Communication and Outreach ..................................................43 XIII. Appendices ................................................................................48 NEPAL 2 World Bank Group Country Opinion Survey 2016: Nepal I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Nepal perceive the WBG. The survey explored:  General Issues Facing Nepal  Overall Attitudes toward the World Bank Group  World Bank Group’s Effectiveness and Results  The World Bank Group’s Knowledge Work and Activities  Working with the World Bank Group  World Bank Group’s Work in Response to the Earthquake in Nepal  The Future Role of the World Bank Group in Nepal  Communication and Information Sharing  Background Information II. Methodology From May to June 2016, 481 stakeholders of the WBG in Nepal were invited to provide their opinions on the WBG’s work in the country by participating in a Country Opinion Survey. Participants were drawn from the office of the President/Prime Minister, office of a Minister, office of a Parliamentarian, employees of ministries/ministerial departments/implementation agencies, Project Management Units (PMUs) overseeing implementation of WBG projects or consultants/contractors working on WBG-supported projects/programs, local government office or staff, bilateral/multilateral agencies, private sector organizations, private foundations, the financial sector/private banks, NGOs/community-based organizations (CBOs), the media, independent government institutions, trade unions, faith-based groups, youth groups, academia/research institutes/think tanks, and the judiciary branch. A total of 324 stakeholders participated in the survey (67% response rate). Respondents either received an invitation to complete the questionnaire via email and completed it online or respondents received the questionnaire via post and, once completed, returned it accordingly. Every country that engages in the Country Opinion Survey must include specific indicator questions that will be aggregated for the WBG’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results of this year’s Country Survey were compared to those in the Country Survey conducted in FY ’13 (response rate was 76%, N = 310). The data were weighted to reach similar stakeholder compositions across the two survey years, allowing for more statistically reliable comparisons. Also, stakeholders who identified themselves as “Other” in the stakeholder category options were not included in these comparisons. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY ’13 COS report and the non-weighted data presented in this report. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix E (see page 94). 3 World Bank Group Country Opinion Survey 2016: Nepal III. Demographics of the Sample Current Position  For all further analyses, the small number of respondents from private foundations, youth groups, women’s groups, and trade unions were combined with those from NGOs/CBOs to form a “Civil Society” category. The few respondents from the office of the President/Prime Minister, the office of a Minister, the Office of a Parliamentarian, and independent government institutions were included in the “Other” category. 4 World Bank Group Country Opinion Survey 2016: Nepal III. Demographics of the Sample (continued) Area of Primary Specialization 5 World Bank Group Country Opinion Survey 2016: Nepal III. Demographics of the Sample (continued) Geographic Locations Exposure to Agencies within the World Bank Group 6 World Bank Group Country Opinion Survey 2016: Nepal III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Year comparison: Respondents in this year’s Country Survey indicated statistically similar levels of familiarity with the WBG compared to respondents from the FY ’13 Country Survey (weighted mean in FY ’16 = 5.9; weighted mean in FY ’13 = 6.1)1.  Collaboration: Respondents who collaborate with the WBG gave significantly higher ratings of familiarity with the WBG (mean rating = 6.7) than respondents who do not collaborate with the WBG (mean rating = 5.3).  Impact of Familiarity: Respondents’ ratings of familiarity with the WBG were moderately, significantly correlated with their ratings of the WBG’s overall effectiveness in Nepal and the extent to which the WBG plays a relevant role in development in Nepal. 1 Please refer to Appendix E (page 94) for more details on weighting. The means in the chart were calculated based on un-weighted data. 7 World Bank Group Country Opinion Survey 2016: Nepal IV. General Issues Facing Nepal Headed in the Right Direction  Year comparison2: Respondents in the FY ’16 Country Survey were significantly more likely to indicate that Nepal was headed in the right direction and significantly less likely to indicate that they were not sure compared to respondents from the FY ’13 Country Survey. 2 Please refer to Appendix E (page 94) for more details on weighting. The percentages in the chart were calculated based on weighted data. 8 World Bank Group Country Opinion Survey 2016: Nepal IV. General Issues Facing Nepal (continued) Development Priority  Year comparison: Respondents in the FY ’13 Country Survey indicated that the most important development priority in Nepal was peace and stability (percentage of respondents = 42%), followed by job creation/employment (30%) and education (29%). 9 World Bank Group Country Opinion Survey 2016: Nepal IV. General Issues Facing Nepal (continued) Factors Contributing to Poverty Reduction  Year comparison: Respondents in the FY ’13 Country Survey indicated that job creation/ employment would contribute most to poverty reduction in Nepal (percentage of respondents = 48%), followed by economic growth (38%) and agricultural/rural development (34%). 10 World Bank Group Country Opinion Survey 2016: Nepal IV. General Issues Facing Nepal (continued) Factors Contributing to “Shared Prosperity” 11 World Bank Group Country Opinion Survey 2016: Nepal IV. General Issues Facing Nepal (continued) Gap between the Rich and the Poor Global Climate Change 12 World Bank Group Country Opinion Survey 2016: Nepal V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts  Year comparison: Respondents in the FY ’13 Country Survey indicated that they most often attributed failed or slow WBG assisted reform efforts to ongoing political instability (percentage of respondents = 39%), followed by an inadequate level of civil society participation (31%), the government working inefficiently (30%), and political pressures and obstacles (30%). 13 World Bank Group Country Opinion Survey 2016: Nepal V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness (Indicator Question)  Year comparison: Respondents in this year’s Country Survey had significantly higher ratings for the WBG’s overall effectiveness in Nepal (weighted mean = 6.2) compared to respondents from the FY ’13 Country Survey (weighted mean = 5.7)3.  Stakeholders: Employees of ministries gave the highest ratings for the WBG’s overall effectiveness whereas respondents from bilateral/multilateral agencies and the financial sector/private banks gave significantly lower ratings.  Collaboration: Respondents who are collaborating with the WBG gave significantly higher ratings for the WBG’s overall effectiveness in Nepal (mean rating = 6.5) compared to respondents who are not collaborating (mean rating = 6.0). 3Please refer to Appendix E (page 94) for more details on weighting for year comparisons. The mean in the chart was calculated based on un-weighted data. 14 World Bank Group Country Opinion Survey 2016: Nepal V. Overall Attitudes toward the World Bank Group (continued) Achieving Development Results (Indicator Question)  Year comparison: Respondents in this year’s Country Survey gave significantly higher ratings for the extent to which the WBG achieves development results (weighted mean = 6.8) compared to respondents from the FY ’13 Country Survey (weighted mean = 6.2) 4.  Locations: Respondents from Outside Kathmandu gave significantly higher ratings for the WBG’s overall effectiveness in Nepal (mean rating = 7.4) compared to respondents from Kathmandu (mean rating = 6.2). WBG Staff Preparedness  Year comparison: Respondents in this year’s Country Survey gave statistically similar ratings for the WBG’s staff being well prepared (weighted mean = 6.1) compared to respondents from the FY ’13 Country Survey (weighted mean = 5.8)4.  Stakeholders: Respondents from PMUs/Consultants on WBG-supported projects gave the highest ratings for the WBG’s staff being well prepared whereas respondents from bilateral/multilateral agencies gave significantly lower ratings.  Collaboration: Respondents who are collaborating with the WBG gave significantly higher ratings for the WBG’s staff preparedness (mean rating = 6.7) compared to respondents who are not collaborating (mean rating = 5.7). 4Please refer to Appendix E (page 94) for more details on weighting for year comparisons. The means in the charts were calculated based on un-weighted data. 15 World Bank Group Country Opinion Survey 2016: Nepal V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups  Stakeholders: Respondents from PMUs/Consultants on WBG-supported projects had the highest mean ratings for the aggregated responses to the twenty-six COS indicator questions whereas respondents from the financial sector/private banks and bilateral/multilateral agencies had significantly lower mean ratings. Responses for individual indicator questions by stakeholder groups can be found in Appendix B (see page 67).  Collaboration: Respondents who collaborate with the WBG had a significantly higher mean rating for the aggregated responses to the twenty-six COS indicator questions (mean rating = 6.7) compared to respondents who do not collaborate with the WBG (mean rating = 6.1). Responses for individual indicator questions by exposure to the WBG can be found in Appendix F (see page 100). 16 World Bank Group Country Opinion Survey 2016: Nepal V. Overall Attitudes toward the World Bank Group (continued) Greatest Value  Year comparison: Respondents in the FY ’13 Country Survey indicated that the WBG’s greatest value to Nepal was its financial resources for policy based lending (percentage of respondents = 50%) and its financial resources for investment lending (40%). 17 World Bank Group Country Opinion Survey 2016: Nepal V. Overall Attitudes toward the World Bank Group (continued) Effectiveness of WBG’s Instruments in Reducing Poverty  Year comparison: Respondents in the FY ’13 Country Survey indicated that the World Bank’s most effective instruments at reducing poverty in Nepal was its policy based lending (percentage of respondents = 39%) and investment lending (35%), followed by capacity development (25%). 18 World Bank Group Country Opinion Survey 2016: Nepal V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness  Year comparison: Respondents in the FY ’13 Country Survey indicated that the WBG’s greatest weakness in its work in Nepal was being too influenced by developed countries (percentage of respondents = 24%), followed by being too bureaucratic in its operational policies and procedures (17%) and not aligned with country priorities (17%). 19 World Bank Group Country Opinion Survey 2016: Nepal VI. Sectoral Effectiveness Effectiveness of WBG’s Support in Sectoral Areas5 5 Note, primarily informed stakeholders responded to these questions. Respondents were given the option of “Don’t Know” if they did not have exposure to the WBG’s work in certain development areas. See Appendix A (page 51) for details. 20 World Bank Group Country Opinion Survey 2016: Nepal VI. Sectoral Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas (continued)  Stakeholders: There were significant stakeholder group differences across eight of these thirty-three development areas (refer to Appendix B, page 67, for a complete breakdown). For the most part, respondents from PMUs/Consultants on WBG-supported projects, the media, and other organizations tended to give the highest ratings for the WBG’s effectiveness in these areas whereas respondents from bilateral/multilateral agencies and the financial sector/private banks tended to give significantly lower ratings of effectiveness. Those development areas which had significant stakeholder group differences were:  “Gender equity”;  “Transport”;  “Urban development”;  “Regulatory framework”;  “Social cohesion/Inclusion”;  “Health”;  “Public sector governance/reform”; and  “Education”. 21 World Bank Group Country Opinion Survey 2016: Nepal VI. Sectoral Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison6 6All means presented in this chart are calculated based on weighted data. See Appendix E (page 94) for details. 22 World Bank Group Country Opinion Survey 2016: Nepal VI. Sectoral Effectiveness (continued) The WBG Promoting Private Public Partnerships Helping the Poorest 23 World Bank Group Country Opinion Survey 2016: Nepal VI. Sectoral Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Nepal, bivariate correlational analyses were conducted using respondents’ ratings of the thirty-three specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank Group’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the WBG’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the WBG’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the WBG’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s overall effectiveness in Nepal. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at environmental sustainability;  The WBG’s effectiveness at poverty reduction;  The WBG’s effectiveness at urban development;  The WBG’s effectiveness at natural resource management; and  The WBG’s effectiveness at rural development.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Nepal, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at social cohesion/inclusion;  The WBG’s effectiveness at poverty reduction;  The WBG’s effectiveness at local governance and institutions;  The WBG’s effectiveness at economic growth;  The WBG’s effectiveness at job creation/employment; and  The WBG’s effectiveness at water and sanitation. 24 World Bank Group Country Opinion Survey 2016: Nepal VII. WBG’s Work in Response to the Earthquake in Nepal Overall Attitudes  Stakeholders: Respondents from the media had the highest levels of agreement that “The World Bank Group’s work in response to the earthquake helped engender institutional change to improve disaster management and response in Nepal” and that “The World Bank Group’s role as convener and facilitator of other donors was very effective in response to last year’s earthquake” whereas respondents from bilateral/multilateral agencies had significantly lower levels of agreement (see Appendix B, page 67, for a complete breakdown). 25 World Bank Group Country Opinion Survey 2016: Nepal VII. WBG’s Work in Response to the Earthquake in Nepal (cont.) Most Useful Activities Post-Earthquake Work 26 World Bank Group Country Opinion Survey 2016: Nepal VIII. How the World Bank Group Operates The World Bank Group’s Work in Nepal  Year comparison: Respondents in this year’s Country Survey had statistically similar levels of agreement that “Overall the World Bank Group currently plays a relevant role in development in Nepal” (weighted mean rating = 6.3) and that “The WBG’s work is aligned with what I consider the development priorities for Nepal” (weighted mean rating = 5.9) compared to respondents from the FY ’13 Country Survey (mean ratings = 6.3 and 6.0, respectively)7.  Stakeholders: Respondents from PMUs/Consultants on WBG-supported projects had the highest levels of agreement “Overall the World Bank Group currently plays a relevant role in development in Nepal” and that “The WBG’s work is aligned with what I consider the development priorities for Nepal” whereas respondents from bilateral/multilateral agencies and the financial sector/private banks had significantly lower levels of agreement (see Appendix B, page 67, for a complete breakdown). 7Please refer to Appendix E (page 94) for more details on weighting for year comparisons. The means in the chart were calculated based on un-weighted data. 27 World Bank Group Country Opinion Survey 2016: Nepal VIII. How the World Bank Group Operates (continued) Overall Perceptions  Stakeholders: Respondents from PMUs/Consultants on WBG-supported projects had the highest levels of agreement that “The World Bank Group disburses funds promptly” whereas respondents from local government had significantly lower levels of agreement. Respondents from PMUs/Consultants on WBG-supported projects and the media had the highest levels of agreement that “The World Bank Group effectively monitors and evaluates the projects and programs it supports”, “The World Bank Group provides effective implementation support”, and “The World Bank Group effectively promotes grievance redressal in the projects it supports” whereas respondents from bilateral/multilateral agencies had significantly lower levels of agreement (refer to Appendix B, page 67, for a complete breakdown).  Collaboration: Respondents who collaborate with the WBG had significantly higher levels of agreement that “The World Bank Group disburses funds promptly” (mean rating = 7.0) and “The World Bank Group’s ‘Safeguard Policy’ requirements are reasonable” (mean rating = 7.0) compared to respondents who do not collaborate with the WBG (mean ratings = 5.8 and 6.3, respectively). 28 World Bank Group Country Opinion Survey 2016: Nepal VIII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison8 8 All means presented in this chart are calculated based on weighted data. See Appendix E (page 94) for details. 29 World Bank Group Country Opinion Survey 2016: Nepal VIII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner  Stakeholders: There were significant stakeholder group differences across several of these aspects of how the WBG operates in Nepal (see Appendix B, page 67). For the most part, respondents from PMUs/Consultants on WBG-supported projects tended to have the highest ratings whereas respondents from bilateral or multilateral agencies and the financial sector/ private banks tended to have significantly lower ratings.  Locations: Respondents from Kathmandu had significantly higher ratings for “Openness” (mean rating = 6.6) and “Collaboration with the private sector” (mean rating = 6.0) compared to respondents from Outside Kathmandu (mean ratings = 6.0 and 5.4, respectively). 30 World Bank Group Country Opinion Survey 2016: Nepal VIII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison9 9All means presented in this chart are calculated based on weighted data. See Appendix E (page 94) for details. 31 World Bank Group Country Opinion Survey 2016: Nepal VIII. How the World Bank Group Operates (continued) Internal Measuring and Monitoring  Stakeholders: Employees of ministries gave the highest mean ratings for the extent to which the WBG measures and corrects its work in real time in Nepal whereas respondents from bilateral/multilateral agencies gave significantly lower mean ratings. 32 World Bank Group Country Opinion Survey 2016: Nepal IX. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities  Stakeholders: Respondents from PMUs/Consultants on WBG-supported projects indicated the most frequent usage of the WBG’s knowledge work and activities (percentage of respondents = 59% weekly/monthly) whereas respondents from local government indicated significantly less frequent usage (82% rarely/never). Frequency of Consulting WBG Knowledge Work and Activities: Year Comparison10 10All means presented in this chart are calculated based on weighted data. See Appendix E (page 94) for details. 33 World Bank Group Country Opinion Survey 2016: Nepal IX. World Bank Group’s Knowledge and Instruments (continued) Meeting Nepal’s Knowledge Needs (Indicator Question)  Year comparison: Respondents in this year’s Country Survey had statistically similar levels of agreement that the WBG meets Nepal’s needs for knowledge services (weighted mean = 6.0) compared to respondents from the FY ’13 Country Survey (weighted mean = 6.1)11.  Locations: Respondents from Outside Kathmandu had significantly higher levels of agreement that the WBG meets Nepal’s needs for knowledge services (mean rating = 6.8) compared to respondents from Kathmandu (mean rating = 5.4). Contribution of the WBG’s Knowledge Work and Activities (Indicator Question)  Year comparison: Respondents in this year’s Country Survey had significantly higher ratings for the significance of the contribution of the WBG’s knowledge work and activities (weighted mean = 6.8) compared to respondents from the FY ’13 Country Survey (weighted mean = 6.1)11.  Locations: Respondents from Outside Kathmandu had significantly higher ratings for the significance of the contribution of the WBG’s knowledge work and activities (mean rating = 7.2) compared to respondents from Kathmandu (mean rating = 6.5). 11Please refer to Appendix E (page 94) for more details on weighting for year comparisons. The means in these charts were calculated based on un-weighted data. 34 World Bank Group Country Opinion Survey 2016: Nepal IX. World Bank Group’s Knowledge and Instruments (continued) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question)  Year comparison: Respondents in this year’s Country Survey had significantly higher ratings for the technical quality of the WBG’s knowledge work and activities (weighted mean = 7.0) compared to respondents from the FY ’13 Country Survey (weighted mean = 6.5)12  Collaboration: Respondents who are collaborating with the WBG gave significantly higher ratings for the technical quality of the WBG’s knowledge work and activities (mean rating = 7.3) compared to respondents who are not collaborating with the WBG (mean rating = 6.7). 12 Please refer to Appendix E (page 94) for more details on weighting for year comparisons. The mean in this chart was calculated based on un-weighted data. 35 World Bank Group Country Opinion Survey 2016: Nepal IX. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities  Stakeholders: There were significant stakeholder group differences across several of these aspects of the WBG’s knowledge work and activities (refer to Appendix B, page 67, for a complete breakdown). For the most part, respondents from PMUs/Consultants on WBG-supported projects and the media tended to give the highest ratings whereas respondents from local government and bilateral/multilateral agencies tended to give significantly lower ratings. 36 World Bank Group Country Opinion Survey 2016: Nepal IX. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities: Year Comparison13 13All means presented in this chart are calculated based on weighted data. See Appendix E (page 94) for details. 37 World Bank Group Country Opinion Survey 2016: Nepal IX. World Bank Group’s Knowledge and Instruments (continued) Meeting Nepal’s Needs for Financial Instruments (Indicator Question)  Year comparison: Respondents in this year’s Country Survey had statistically similar levels of agreement that the WBG’s financial instruments meet Nepal’s needs (weighted mean = 6.1) compared to respondents from the FY ’13 Country Survey (weighted mean = 5.9)14.  Locations: Respondents from Outside Kathmandu had significantly higher levels of agreement that the WBG’s financial instruments meet Nepal’s needs (mean rating = 6.9) compared to respondents from Kathmandu (mean rating = 5.3).  Collaboration: Respondents who are not collaborating with the WBG had significantly higher levels of agreement that the WBG’s financial instruments meet Nepal’s needs (mean rating = 6.3) compared to respondents who are collaborating with the WBG (mean rating = 5.7). 14Please refer to Appendix E (page 94) for more details on weighting for year comparisons. The mean in the chart was calculated based on un-weighted data. 38 World Bank Group Country Opinion Survey 2016: Nepal X. The Future Role of the World Bank Group in Nepal Making the World Bank Group of Greater Value  Year comparison: Respondents in the FY ’13 Country Survey indicated that, to make itself of greater value, the WBG should reduce the complexity of obtaining WBG financing (percentage of respondents = 35%), improving the quality of its experts as related to Nepal’s specific challenges (34%), and reach out more to groups outside of Government (33%). 39 World Bank Group Country Opinion Survey 2016: Nepal X. The Future Role of the WBG in Nepal (continued) World Bank Group Should Collaborate More with…  Year comparison: Respondents in the FY ’13 Country Survey indicated that the WBG should collaborate more with local government (percentage of respondents = 48%), followed by private sector (29%), NGOs (21%), and beneficiaries (19%). 40 World Bank Group Country Opinion Survey 2016: Nepal X. The Future Role of the WBG in Nepal (continued) Where the World Bank Group Should Focus its Resources  Year comparison: Respondents from the FY ’13 Country Survey indicated that the WBG should focus its resources on energy (percentage of respondents = 39%), poverty reduction (31%), transport (30%), education (25%), agricultural/rural development (24%), and job creation/employment (24%). 41 World Bank Group Country Opinion Survey 2016: Nepal X. The Future Role of the WBG in Nepal (continued) Future Combination of the WBG services 42 World Bank Group Country Opinion Survey 2016: Nepal XI. Communication and Outreach When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 67) for all responses by stakeholder groups. Information Sources  Year comparison: Respondents in the FY ’13 Country Survey indicated that they got most of their information about economic and social development issues from local newspapers (percentage of respondents = 64%), followed by the Internet (46%) and local television (28%). 43 World Bank Group Country Opinion Survey 2016: Nepal XI. Communication and Outreach (continued) Preferred Information Sources  Year comparison: Respondents in the FY ’13 Country Survey indicated that they preferred to get their information from the WBG’s website (percentage of respondents = 58%), followed by WBG’s publications and other written materials (36%), e-Newsletters (28%), WBG’s seminars/workshops/conferences (23%), and direct contact with the WBG (20%). 44 World Bank Group Country Opinion Survey 2016: Nepal XI. Communication and Outreach (continued) Access to Information 45 World Bank Group Country Opinion Survey 2016: Nepal XI. Communication and Outreach (continued) Access to the Internet WBG Website Usage WBG Website Internet Access 46 World Bank Group Country Opinion Survey 2016: Nepal XI. Communication and Outreach (continued) WBG Social Media Usage 47 World Bank Group Country Opinion Survey 2016: Nepal XII. Appendices A. Responses to All Questions across All Respondents...................... 49 B. Responses to All Questions by Stakeholder Groups ...................... 65 C. Responses to Indicator Questions by Geographic Location........... 81 D. Responses to Select Questions by Collaboration with WBG ......... 84 E. Responses to Select Questions by Year......................................... 92 F. Indicator Questions as a Function of Exposure to the WBG .......... 98 G. WBG Country Opinion Survey FY16 – Nepal ................................. 99 NEPAL 48 World Bank Group Country Opinion Survey 2016: Nepal Appendix A: Responses to All Questions across All Respondents (N=324) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Nepal Percentage of Respondents 1. In general would you say that Nepal is headed in ... ? (N=308) The right direction 47.7% The wrong direction 21.4% Not sure 30.8% 2. Listed below are a number of development priorities in Nepal. Please identify which of the following you consider the most important development Percentage of Respondents priorities in Nepal? (Choose no more than THREE) (Responses Combined; N=317) Energy/ Energy security 30.9% Public sector governance/reform 25.9% Poverty reduction 23.7% Education 22.4% Job creation/employment 18.0% Agricultural development 18.0% Transport 16.4% Private sector development 12.9% Economic growth 12.9% Tourism 12.6% Anti-corruption 11.7% Rural development 10.4% Natural resource management 8.8% Food security 7.6% Health 6.3% Social cohesion/Inclusion 6.3% Foreign direct investment 6.0% Gender equity 5.7% Local governance and institutions 5.4% Water and sanitation 4.7% Environmental sustainability 4.7% Equality of opportunity 3.8% Climate change 3.2% Disaster management 3.2% Urban development 2.8% Global/regional integration 2.5% Regulatory framework 2.2% Social protection 1.9% Trade and exports 1.6% Communicable/non-communicable diseases 0.6% Information and communications technology 0.6% Transitional justice 0.3% Financial markets 0.0% 49 World Bank Group Country Opinion Survey 2016: Nepal A. General Issues Facing Nepal (continued) 3. The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing Percentage of Respondents poverty in Nepal? (Choose no more than THREE) (Responses Combined; N=317) Economic growth 30.3% Education 27.1% Job creation/employment 25.9% Agricultural development 25.2% Energy/ Energy security 23.7% Rural development 20.5% Transport 17.7% Anti-corruption 16.4% Tourism 16.1% Equality of opportunity 14.5% Public sector governance/reform 13.6% Natural resource management 12.6% Private sector development 6.9% Local governance and institutions 6.3% Health 6.0% Foreign direct investment 4.1% Social protection 3.8% Gender equity 3.5% Water and sanitation 3.2% Environmental sustainability 3.2% Climate change 2.8% Urban development 2.5% Trade and exports 2.5% Food security 1.9% Global/regional integration 1.6% Communicable/non-communicable diseases 1.6% Social cohesion/Inclusion 1.6% Information and communications technology 1.3% Regulatory framework 0.9% Disaster management 0.6% Transitional justice 0.3% Financial markets 0.3% 50 World Bank Group Country Opinion Survey 2016: Nepal A. General Issues Facing Nepal (continued) 4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Nepal? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=212) Consistent economic growth 37.1% Education and training that better ensure job opportunity 33.0% Better employment opportunities for young people 25.5% Better entrepreneurial opportunities (i.e., to start small and medium sized 21.7% businesses) Better opportunity for the poor who live in rural areas 20.8% Better quality public services 10.8% Greater voice and participation for citizens to help ensure greater accountability 9.0% More reliable social safety net 6.6% Greater access to health and nutrition for citizens 6.6% A growing middle class 6.6% Greater access to micro-finance for the poor 5.7% Better employment opportunities for women 5.2% Greater equity of fiscal policy 4.2% Better opportunity for the poor who live in urban areas 3.8% Other 1.9% 5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Nepal? Percentage of Respondents (Select only ONE response) (N=313) A very big problem 34.5% A moderately big problem 43.5% A small problem 17.6% Not a problem at all 4.2% Don’t know .3% 6. In your view, is global climate change a very serious problem, somewhat Percentage of Respondents serious, not too serious, or not a problem? (Select only ONE response) (N=311) A very serious problem 61.4% A somewhat serious problem 30.2% Not too serious problem 7.7% Not a problem .6% Don’t know - 51 World Bank Group Country Opinion Survey 2016: Nepal B. Overall Attitudes toward the World Bank Group (1-Not familiar at all, 10-Extremely familiar) N DK Mean SD 1. How familiar are you with the work of the World Bank Group in Nepal? 307 0 5.80 2.23 (1-Not effective at all, 10-Very effective) N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s 290 19 6.18 2.17 effectiveness in Nepal.* Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared to help Nepal solve its most complicated development 268 41 6.12 1.97 challenges? (1-To no degree at all, 10-To a very significant degree) 4. When thinking about how the World Bank Group can have the most impact on development results in Nepal, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge Percentage of Respondents services) in Nepal? (Choose no more than THREE) (Responses Combined; N=309) Transport 33.0% Energy/Energy security 29.8% Economic growth 28.5% Agricultural development 24.9% Job creation/employment 22.7% Education 19.7% Public sector governance/reform 15.2% Poverty reduction 14.6% Tourism 14.2% Rural development 11.0% Natural resource management 10.7% Private sector development 9.4% Health 9.1% Anti-corruption 7.4% Local governance and institutions 4.9% Water and sanitation 4.9% Gender equity 4.2% Climate change 4.2% Foreign direct investment 3.6% Equality of opportunity 2.9% Urban development 2.6% Environmental sustainability 2.6% Trade and exports 2.6% Regulatory framework 2.6% Social cohesion/Inclusion 2.3% Global/regional integration 1.9% Food security 1.9% Social protection 1.6% Disaster management 1.6% Financial markets 1.3% Information and communications technology 1.3% Communicable/non-communicable diseases 1.0% Transitional justice 0.3% 52 World Bank Group Country Opinion Survey 2016: Nepal B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=289) activity do you believe is of greatest VALUE and which activity is Greatest 2nd Greatest of second greatest value in Nepal? Value Value Combined Financial resources 38.5% 15.1% 53.6% Capacity development 17.4% 20.7% 38.1% Policy advice, studies, analyses 15.2% 14.7% 30.0% Technical assistance 8.7% 16.8% 25.5% Help to bring discipline/effective supervision to implementation of 9.0% 11.6% 20.6% investment projects Donor coordination 4.5% 7.0% 11.5% Convening/Facilitating 2.1% 5.6% 7.7% Data and statistics 3.5% 3.2% 6.6% Mobilizing third party financial resources 1.0% 3.2% 4.2% Linkage to non-Bank expertise 0.0% 1.4% 1.4% Other 0.0% 0.7% 0.7% 6. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Nepal? (Choose no more than TWO) (Responses Combined; N=304) Too influenced by developed countries 33.6% Not collaborating enough with stakeholders outside the Government 19.1% World Bank Group’s processes too complex 16.4% Not enough public disclosure of its work 16.1% Not adequately sensitive to political/social realities in Nepal 12.5% Not willing to honestly criticize policies and reform efforts in the country 10.2% Not aligned with country priorities 9.9% Not exploring alternative policy options 9.5% Arrogant in its approach 9.2% World Bank Group’s processes too slow (e.g., too bureaucratic in its operational 8.6% policies and procedures) Not client-focused 7.2% Don’t know 6.9% Its advice and strategies do not lend themselves to practical problem solving 5.9% Staff too inaccessible 5.3% Imposing technocratic solutions without regard to political realities 4.9% The credibility of its knowledge/data 4.6% Other 3.3% Not aligned with other donors’ work 1.6% 53 World Bank Group Country Opinion Survey 2016: Nepal B. Overall Attitudes toward the World Bank Group (continued) 7. Which World Bank Group’s instruments do you believe are the most effective Percentage of Respondents in reducing poverty in Nepal? (Choose no more than TWO) (Responses Combined; N=297) Investment lending 43.4% Capacity development 35.4% Technical assistance 26.6% Policy based lending / budget support to the Government 20.5% Multi-sectoral approaches 15.8% Trust Fund management 13.1% Knowledge products/services 11.1% Don’t know 6.1% Emergency response 3.7% Other 2.0% 8. To what extent do you believe that the World Bank Group’s work and support Percentage of Respondents help the poorest in Nepal? (Select only ONE response) (N=301 To a fully sufficient degree 5.0% To a somewhat sufficient degree 43.9% To a somewhat insufficient degree 31.2% To a very insufficient degree 14.3% Don't know 5.6% 9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in Percentage of Respondents your country? (Choose no more than TWO) (Responses Combined; N=304) Local government 49.7% Private sector 29.6% Beneficiaries 23.0% Donor community 18.8% NGOs/Community-Based Organizations (CBOs) 16.4% Academia/think tanks/research institutes 13.8% Youth/university groups 11.2% Emerging donors 9.9% Women's groups 8.2% Parliament 5.3% Media 3.9% Don’t know 2.3% Regional organizations 1.3% Other 0.3% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Nepal? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. Overall the World Bank Group currently plays a relevant role in development 284 8 6.30 2.05 in Nepal* 11. The World Bank Group’s work is aligned with what I consider the 277 10 5.93 2.10 development priorities for Nepal* 54 World Bank Group Country Opinion Survey 2016: Nepal B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Level of Agreement Nepal, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 12. Responsiveness to needs* 259 19 6.02 1.92 13. Flexibility (in terms of the institution’s products and services)* 234 30 5.32 1.88 14. Flexibility (in terms of changing country circumstances)* 238 22 5.49 1.86 15. Being inclusive* 244 19 6.17 1.98 16. Openness (sharing data and other information)* 248 20 6.29 2.25 17. Collaboration with the Government* 258 9 7.07 1.85 18. The speed in which it gets things accomplished on the ground* 243 24 5.95 1.89 19. Ease of access to the people at the World Bank Group who are making 237 28 5.66 2.32 decisions important to my work* 20. Collaboration with civil society* 252 21 5.52 2.11 21. Staff accessibility* 250 18 5.83 2.20 22. Collaboration with other donors and development partners* 244 26 6.52 1.89 23. Collaboration with the private sector* 237 28 5.69 2.06 24. Straightforwardness and honesty* 246 21 6.74 2.00 25. Treating clients and stakeholders in Nepal with respect 249 24 6.65 2.06 26. Being a long-term partner* 262 16 7.62 2.13 27. When World Bank Group assisted reform efforts fail or are slow to take Percentage of Respondents place, which of the following would you attribute to? (Choose no more than TWO) (Responses Combined; N=291) Political obstacles and instability 56.7% The Government works inefficiently 24.4% Lack of/inadequate levels of capacity in Government 18.9% Reforms are not well thought out in light of country challenges 18.6% Inadequate funding 17.2% Political pressures and obstacles 11.7% There is not an adequate level of citizen/civil society participation 11.3% Poor donor coordination 10.7% The World Bank Group is not sensitive enough to political/social realities on the 10.3% ground The World Bank Group works too slowly 7.2% The World Bank Group does not do adequate follow through/follow-up 6.2% Other 1.0% 55 World Bank Group Country Opinion Survey 2016: Nepal C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved Importance in the following areas of development in Nepal? (1-Not important at all, 10-Very important) N DK Mean SD 1. Tourism 272 8 7.44 2.51 2. Financial markets 262 7 7.19 2.20 3. Transport 277 3 8.36 2.06 4. Anti-corruption 263 10 7.15 2.74 5. Transitional justice 258 11 6.00 2.65 6. Urban development 266 3 7.47 2.00 7. Environmental sustainability 270 3 7.54 2.08 8. Trade and exports 256 11 7.24 2.26 9. Information and communications technology 260 7 7.31 2.19 10. Poverty reduction 275 8 8.65 1.82 11. Gender equity 258 8 7.01 2.34 12. Private sector development 265 5 7.35 2.30 13. Foreign direct investment 253 11 7.53 2.19 14. Local governance and institutions 263 4 7.39 2.33 15. Water and sanitation 264 6 7.78 1.91 16. Regulatory framework 247 13 7.04 2.40 17. Economic growth 267 7 8.74 1.59 18. Energy/Energy security 267 6 8.86 1.79 19. Disaster management 255 7 7.88 2.03 20. Public sector governance/reform 266 7 7.75 2.25 21. Job creation/employment 273 5 8.34 1.96 22. Communicable/non-communicable diseases 253 6 7.00 2.35 23. Social cohesion/Inclusion 253 6 6.84 2.57 24. Equality of opportunity 249 7 7.22 2.41 25. Social protection 259 7 6.71 2.52 26. Rural development 264 14 8.27 1.87 27. Global/regional integration 249 15 7.08 2.45 28. Food security 258 11 7.62 2.22 29. Natural resource management 260 7 7.88 2.20 30. Health 266 6 8.03 1.95 31. Climate change 268 4 8.02 2.03 32. Agricultural development 272 9 8.68 1.77 33. Education 274 11 8.62 1.78 56 World Bank Group Country Opinion Survey 2016: Nepal C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it Effectiveness does in the following areas of development in Nepal? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Gender equity 175 96 6.09 2.03 2. Information and communications technology 165 102 6.20 1.98 3. Transport 221 49 6.95 2.02 4. Tourism 155 109 5.90 2.33 5. Transitional justice 133 132 5.19 2.13 6. Urban development 202 64 6.32 2.09 7. Environmental sustainability 182 82 6.40 2.08 8. Regulatory framework 165 100 6.11 2.07 9. Communicable/non-communicable diseases 152 107 6.03 2.21 10. Poverty reduction 215 52 6.85 2.17 11. Anti-corruption 164 101 5.79 2.40 12. Private sector development 183 83 6.17 2.32 13. Foreign direct investment 151 109 6.11 2.11 14. Local governance and institutions 176 87 5.88 2.17 15. Water and sanitation 202 62 6.63 1.98 16. Trade and exports 145 111 5.83 2.09 17. Social cohesion/Inclusion 164 93 6.01 2.32 18. Economic growth 197 64 6.58 2.22 19. Health 192 68 6.50 2.19 20. Disaster management 187 69 6.42 2.32 21. Public sector governance/reform 179 79 6.37 2.12 22. Job creation/employment 178 82 5.97 2.23 23. Financial markets 146 110 6.08 2.14 24. Equality of opportunity 163 94 5.83 2.20 25. Energy/Energy security 193 68 6.20 2.32 26. Rural development 197 64 6.45 2.17 27. Global/regional integration 142 111 6.14 2.27 28. Food security 177 81 6.23 2.27 29. Education 212 55 6.63 2.19 30. Social protection 141 117 5.64 2.26 31. Climate change 178 88 6.25 2.20 32. Agricultural development 195 63 6.61 2.26 33. Natural resource management 175 91 6.37 2.22 Achieving Development Results* N DK Mean SD 3. To what extent does the World Bank Group’s work help to achieve development 274 14 6.82 1.99 results in Nepal? (1-To no degree at all, 10-To a very significant degree) 57 World Bank Group Country Opinion Survey 2016: Nepal C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Nepal? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 4. The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Result, etc.) meet the needs 259 25 6.10 2.23 of Nepal* 5. The World Bank Group meets Nepal’s needs for knowledge services (e.g., 254 25 6.08 2.23 research, analysis, data, technical assistance)* Internal monitoring N DK Mean SD 6. To what extent do you believe the World Bank Group measures and corrects its 234 49 6.17 2.00 work in real time in Nepal? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge w ork and Percentage of Respondents activities in the work you do? (N=277) Weekly 4.0% Monthly 17.7% A few times a year 33.9% Rarely 33.2% Never 11.2% In Nepal, to what extent do you believe that the World Bank Group’s knowledge Degree work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 231 38 6.16 2.00 3. Include appropriate level of stakeholder involvement during preparation 225 39 6.08 1.97 4. Lead to practical solutions 226 41 6.03 2.01 5. Are accessible (well written and easy to understand) 234 26 6.41 2.09 6. Are source of relevant information on global good practices 229 35 6.71 2.05 7. Are adequately disseminated 228 32 6.32 2.14 8. Are translated enough into local language 199 60 5.34 2.30 9. Are adaptable to Nepal’s specific development challenges and country 230 30 6.30 2.07 circumstances* 10. Are aligned with government’s development priorities 238 27 6.80 2.10 Overall Evaluations N DK Mean SD 11. Overall, how significant a contribution do you believe the W orld Bank Group’s knowledge work and activities make to development results in your country?* 261 14 6.79 1.96 (1-Not significant at all, 10-Very significant) 12. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* 259 21 6.97 1.87 (1-Very low technical quality, 10-Very high technical quality) 58 World Bank Group Country Opinion Survey 2016: Nepal E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 207 69 6.30 2.34 2. The World Bank Group effectively monitors and evaluates the projects and 239 30 7.03 2.00 programs it supports 3. The World Bank Group’s approvals and reviews are done i n a timely fashion 228 42 6.76 1.99 4. The World Bank Group’s “Safeguard Policy” requirements are reasonable 202 64 6.58 1.92 5. The World Bank Group’s conditions on its lending are reasonable 206 60 6.23 2.22 6. The World Bank Group takes decisions quickly in Nepal 219 42 6.37 2.03 7. Working with the World Bank Group increases Nepal’s institutional capacity 244 23 7.26 1.94 8. Where country systems are adequate, the World Bank Group makes appropriate 211 52 6.89 1.91 use of them 9. The World Bank Group provides effective implementation support 232 36 6.93 2.01 10. The World Bank Group effectively promotes grievance redressal in the projects 211 58 6.66 2.05 it supports WBG Promoting PPP in Nepal N DK Mean SD 11. To what extent do you believe that the World Bank Group’s wo rk helps to find solutions that promote private public partnerships in Nepal? 225 48 6.60 2.00 (1-To no degree at all, 10-To a very significant degree) 11. Which of the following best describes the World Bank Group’s support in Percentage of Respondents Nepal? (Select only one response) (N=263) The World Bank Group is sufficiently selective and focuses on the most important 44.5% development challenges in Nepal The World Bank Group is not sufficiently selective in Nepal, and it is involved in too 35.4% many areas of development Don’t know 20.2% F. World Bank Group’s Work in Response to the Earthquake in Nepal To what extent do you agree with the following statements related to the World Level of Agreement Bank Group's work in response to the earthquake in Nepal last year? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The level of the World Bank Group’s lending for the post-earthquake response 168 74 6.45 2.16 was appropriate. 2. The World Bank Group’s lending for post-earthquake response was done at the 161 77 6.42 2.28 appropriate speed. 3. The World Bank Group’s work (advice, lending, etc.) in response to the earthquake helped engender institutional change to improve disaster 155 82 5.99 2.30 management and response in Nepal. 4. The World Bank Group’s work (advice, lending, etc.) helped to build institutional 154 83 5.89 2.34 capacity for future disasters. 5. The World Bank Group’s role as convener and facilitator of other donors was 161 78 6.87 2.33 very effective in response to last year’s earthquake. 59 World Bank Group Country Opinion Survey 2016: Nepal F. World Bank Group’s Work in Response to the Earthquake in Nepal (continued) 6. When considering the World Bank Group’s earthquake related work in Nepal, Percentage of Respondents which of the following activities were most useful? (Choose no more than TWO) (Responses Combined; N=208) Damage assessment (post-disaster needs assessment) 51.9% Mobilizing donor support 39.9% World Bank Group lending 39.9% Knowledge exchange 20.2% Disaster preparedness 12.0% Institutional capacity building 10.1% Beneficiary targeting 8.7% 7. When looking forward, which activities do you believe the World Bank Group should emphasize in its post-earthquake work in Nepal? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=234) Rural housing reconstruction 54.7% Resilient community infrastructures 38.0% “Building back better” 31.6% Preparedness 22.6% Restoring rural markets 15.4% Transparency 15.4% Training 11.5% G. The Future Role of the World Bank Group in Nepal 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Nepal? (Choose no more than TWO) (Responses Combined; N=269) Increase the level of capacity development in the country 29.4% Ensure greater selectivity in its work 26.4% Collaborate more effectively with Government clients (e.g., national, state, local) 26.0% Offer more innovative financial products 21.2% Reach out more to groups outside of Government 20.8% Reduce the complexity of obtaining World Bank Group financing 18.6% Improve the quality of its experts as related to Nepal’s specific challenges 13.8% Provide more adequate data/knowledge/statistics/figures on Nepal’s economy 13.4% Work faster 10.4% Improve the competitiveness of its financing compared to markets 8.6% Offer more innovative knowledge services 5.9% Other 2.6% 2. When considering the combination of services that the World Bank Group offers in Nepal, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Percentage of Respondents Nepal? (Select only ONE response) (N=263) The combination is appropriate for Nepal 37.3% Financial services 36.5% Knowledge products 13.3% Convening services 6.8% Don't know 4.6% None of the above 1.5% 60 World Bank Group Country Opinion Survey 2016: Nepal H. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Nepal? (Choose no more than TWO) (Responses Combined; N=276) Local newspapers 47.1% Internet 46.7% Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 36.2% Local television 23.2% Local radio 14.5% Periodicals 12.3% International newspapers 6.2% Other 4.0% International television 2.9% International radio 0.7% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=270) World Bank Group’s seminars/workshops/conferences 42.6% World Bank Group’s website 40.7% World Bank Group’s publications and other written materials 31.1% Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 28.1% e-Newsletters 20.7% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 18.5% Mobile phones 7.8% Other 1.5% 3. Are you aware of the World Bank Group’s Access to Information Policy under which the WBG will now disclose any information in its possession that is not on Percentage of Respondents a list of exceptions? (N=195) Yes 36.9% No 63.1% 4. If yes, from which of the following sources did you learn about the World Percentage of Respondents Bank Group's Access to Information Policies? (Select only ONE response) (Responses Combined; N=91) World Bank Group’s website 42.9% World Bank Group’s seminars/workshops/conferences 24.2% News/Media 14.3% Colleagues/Friends/Peer organizations 12.1% World Bank Group’s e-Newsletters 6.6% Other - 5. Have you requested information from the World Bank Group on its activities Percentage of Respondents in the past year? (N=211) Yes 19.9% No 80.1% Percentage of Respondents 6. Were you able to obtain this information? (N=48) Yes 81.3% No 18.8% 61 World Bank Group Country Opinion Survey 2016: Nepal H. Communication and Information Sharing (continued) Percentage of Respondents 7. Do you have access to the Internet? (N=242) Yes 95.9% No 4.1% Percentage of Respondents 8. Do you use/have you used the World Bank Group website? (N=233) Yes 69.5% No 30.5% 9. Do you currently consult the World Bank Group social media sites (e.g., blogs, Percentage of Respondents Facebook, Twitter, YouTube, Flickr)? (N=236) Yes 35.6% No 64.4% 10. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=244) High speed/WiFi 90.2% 3G/Mobile 9.8% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 11. I find the World Bank Group’s websites easy to navigate. 169 46 6.68 2.07 12. I find the information on the World Bank Group’s websites useful. 167 39 7.34 1.73 13. The World Bank Group’s social media channels are valuable sources of 139 85 7.32 1.98 information about the institution 14. When I need information from the World Bank Group I know how to find it 150 79 6.71 2.36 15. The World Bank Group is responsive to my information requests and inquiries 141 87 6.72 2.23 62 World Bank Group Country Opinion Survey 2016: Nepal I. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Select only ONE response) (N=315) Employee of a Ministry, Ministerial Department or Implementation Agency 17.1% PMU overseeing implementation of project/Consultant/Contractor working on 10.5% WBG supported project/program Local Government Office or Staff 10.2% NGO/Community-Based Organization 8.9% Academia/Research Institute/Think Tank 8.9% Private Sector Organization 8.3% Media 6.7% Other 6.7% Bilateral/ Multilateral Agency 5.7% Financial Sector/Private Bank 5.7% Private Foundation 2.5% Trade Union 2.5% Independent Government Institution 1.9% Office of Parliamentarian 1.3% Office of the President/Prime Minister 1.0% Office of Minister 1.0% Women's Group .6% Youth Group .6% 2. Please identify the primary specialization of your work. Percentage of Respondents (Select only ONE response) (N=309) Education 13.9% Other 10.4% Finance and markets 9.4% Health, nutrition, and population 6.5% Urban, rural, and social development 5.8% Governance 5.8% Energy and extractives 5.2% Gender 4.9% Water 4.5% Environment and natural resources 4.5% Macroeconomics and fiscal management 4.2% Transport and ICT 4.2% Agriculture 4.2% Trade and competitiveness 3.6% Jobs 3.2% Generalist (specialized in multiple sectors) 3.2% Public-private partnerships 1.9% Social protection and labor 1.6% Poverty 1.3% Climate change 1.0% Fragility, conflict and violence .6% 63 World Bank Group Country Opinion Survey 2016: Nepal I. Background Information (continued) 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents (IBRD, IFC, or MIGA) in your country? (Select only ONE response) (N=300) Yes 40.7% No 59.3% 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Nepal? (Select only ONE response) (N=220) The World Bank (IDA) 70.0% Other 21.4% The International Finance Corporation (IFC) 7.7% The Multilateral Investment Guarantee Agency (MIGA) .9% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=244) Yes 16.8% No 83.2% 6. If yes, what was your view of how the two institutions work together in Percentage of Respondents Nepal? (Choose no more than TWO) (N=43) The two institutions work well together 41.9% The way the two institutions work together needs improvement 34.9% Don't know 20.9% The two institutions do not work well together 2.3% 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Nepal? (Choose no more than TWO) (Responses Combined; N=286) Collaborate as part of my professional duties 35.3% Engage in World Bank Group related/sponsored events/activities 33.2% Observer 31.5% Use World Bank Group website for information, data, research, etc. 24.5% Use World Bank Group reports/data 24.1% Percentage of Respondents 8. What’s your gender? (N=313) Female 15.7% Male 84.3% Percentage of Respondents 9. Which best represents your geographic location? (N=313) Kathmandu 54.0% Outside Kathmandu 46.0% 64 World Bank Group Country Opinion Survey 2016: Nepal Appendix B: Responses to All Questions by Stakeholder Groups15 Employee of a Ministry N=54  PMU/Consultant on WBG-supported project N=33  Local Government N=32  Bilateral/Multilateral Agency N=18  Private Sector N=26  Financial Sector/Private Bank N=18  Civil Society N=48  Media N=21  Academia N=28  Other N=37 A. General Issues facing Nepal In general, would you say that Nepal is headed in...?* PMU/ Bilateral/ Financial Employee of Consultant on Local Multilateral Private Sector/ Civil Percentage of Respondents a Ministry WBG project Government Agency Sector Private Bank Society Media Academia Other The right direction 70.6% 43.8% 64.3% 16.7% 34.6% 50.0% 47.6% 42.9% 52.9% The wrong direction 2.0% 31.3% 7.1% 44.4% 15.4% 47.1% 22.9% 28.6% 28.6% 17.6% Not sure 27.5% 25.0% 28.6% 38.9% 50.0% 52.9% 27.1% 23.8% 28.6% 29.4% *Significantly different between stakeholder groups B. Overall Attitudes toward the World Bank Group Employee of a PMU/Consultant on Bilateral/ Financial Ministry WBG project Local Government Multilateral Agency Private Sector Sector/Private Bank Civil Society Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 54 6.61 2.24 32 6.22 2.30 32 4.63 1.88 18 5.39 1.82 25 5.80 2.45 18 4.44 1.72 43 5.93 2.13 20 6.20 2.57 27 6.33 2.06 34 5.53 2.06 Nepal?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Employee of a PMU/Consultant on Bilateral/ Financial Ministry WBG project Local Government Multilateral Agency Private Sector Sector/Private Bank Civil Society Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank 52 6.94 1.92 30 6.50 1.89 27 5.48 1.74 16 4.88 1.75 23 6.30 2.53 18 5.00 2.45 44 6.52 2.23 20 6.35 2.52 26 5.85 1.99 30 6.27 2.08 Group’s effectiveness in Nepal.* (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups Employee of a PMU/Consultant on Bilateral/ Financial Ministry WBG project Local Government Multilateral Agency Private Sector Sector/Private Bank Civil Society Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the WBG's staff is well prepared to help Nepal solve its most 50 6.60 1.69 27 6.89 1.72 22 5.23 1.57 15 4.60 1.92 23 6.52 2.13 16 5.88 2.06 40 6.27 1.97 18 5.67 2.54 23 5.65 1.80 30 6.23 1.98 complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) 15 Only 315 respondents provided the information about their current positions. Thus, only these respondents were included in the across-stakeholder analysis presented in this appendix. 65 World Bank Group Country Opinion Survey 2016: Nepal B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Nepal, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Nepal? (Choose no more than THREE) PMU/ Bilateral/ Financial Percentage of Respondents Employee of Consultant on Local Multilateral Private Sector/ Civil (Responses combined) a Ministry WBG project Government Agency Sector Private Bank Society Media Academia Other Health* 24.1% 0.0% 12.5% 11.1% 4.0% 5.6% 2.1% 10.0% 3.6% 9.4% Tourism* 5.6% 9.7% 40.6% 16.7% 12.0% 22.2% 12.8% 15.0% 10.7% 6.3% Transport 33.3% 41.9% 37.5% 27.8% 28.0% 22.2% 29.8% 25.0% 42.9% 28.1% Agricultural development* 18.5% 16.1% 28.1% 5.6% 32.0% 22.2% 21.3% 25.0% 50.0% 34.4% Global/regional integration 1.9% 3.2% 0.0% 5.6% 0.0% 0.0% 2.1% 5.0% 0.0% 3.1% Job creation/employment 24.1% 16.1% 18.8% 5.6% 28.0% 38.9% 27.7% 15.0% 14.3% 34.4% Public sector governance/reform* 5.6% 32.3% 12.5% 33.3% 16.0% 5.6% 12.8% 15.0% 14.3% 15.6% Social protection* 0.0% 0.0% 0.0% 16.7% 4.0% 0.0% 0.0% 5.0% 0.0% 0.0% Rural development 11.1% 12.9% 15.6% 16.7% 4.0% 27.8% 2.1% 10.0% 3.6% 18.8% Foreign direct investment 3.7% 6.5% 0.0% 5.6% 8.0% 5.6% 6.4% 0.0% 0.0% 0.0% Education* 27.8% 12.9% 12.5% 11.1% 28.0% 27.8% 8.5% 5.0% 35.7% 21.9% Energy/Energy security 27.8% 35.5% 37.5% 16.7% 24.0% 16.7% 23.4% 55.0% 28.6% 31.3% Gender equity 3.7% 0.0% 12.5% 0.0% 4.0% 0.0% 8.5% 0.0% 3.6% 3.1% Financial markets* 0.0% 0.0% 0.0% 5.6% 0.0% 11.1% 0.0% 5.0% 0.0% 0.0% Local governance and institutions 1.9% 9.7% 0.0% 5.6% 12.0% 0.0% 8.5% 0.0% 3.6% 6.3% Urban development* 3.7% 3.2% 0.0% 16.7% 0.0% 0.0% 2.1% 0.0% 0.0% 3.1% Environmental sustainability 9.3% 3.2% 3.1% 0.0% 0.0% 0.0% 2.1% 0.0% 0.0% 0.0% Economic growth 25.9% 32.3% 15.6% 38.9% 20.0% 33.3% 34.0% 35.0% 28.6% 28.1% Private sector development* 1.9% 6.5% 0.0% 0.0% 12.0% 16.7% 27.7% 15.0% 0.0% 12.5% Water and sanitation 11.1% 0.0% 0.0% 11.1% 8.0% 0.0% 0.0% 10.0% 7.1% 3.1% Food security 3.7% 3.2% 0.0% 0.0% 0.0% 0.0% 4.3% 0.0% 0.0% 3.1% Climate change 9.3% 3.2% 9.4% 0.0% 8.0% 0.0% 0.0% 5.0% 3.6% 0.0% Information and communications technology* 0.0% 0.0% 0.0% 0.0% 12.0% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports* 0.0% 3.2% 0.0% 16.7% 0.0% 0.0% 4.3% 5.0% 0.0% 3.1% Equality of opportunity 5.6% 3.2% 0.0% 0.0% 0.0% 0.0% 8.5% 0.0% 3.6% 0.0% Transitional justice 1.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Regulatory framework 1.9% 3.2% 0.0% 0.0% 4.0% 0.0% 6.4% 10.0% 0.0% 0.0% Communicable/non-communicable diseases 3.7% 0.0% 3.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 13.0% 12.9% 15.6% 0.0% 8.0% 11.1% 10.6% 5.0% 17.9% 6.3% Poverty reduction 14.8% 19.4% 9.4% 11.1% 12.0% 11.1% 21.3% 20.0% 7.1% 12.5% Anti-corruption 0.0% 6.5% 6.3% 16.7% 4.0% 22.2% 12.8% 0.0% 10.7% 6.3% Social cohesion/Inclusion 0.0% 3.2% 3.1% 0.0% 4.0% 0.0% 0.0% 0.0% 7.1% 6.3% Disaster management 3.7% 0.0% 6.3% 5.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 66 World Bank Group Country Opinion Survey 2016: Nepal B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Nepal? PMU/ Bilateral/ Financial Greatest Value Employee of Consultant on Local Multilateral Private Sector/ Civil Percentage of Respondents a Ministry WBG project Government Agency Sector Private Bank Society Media Academia Other Policy advice, studies, analyses 19.2% 3.6% 4.0% 16.7% 4.3% 22.2% 16.7% 10.0% 26.9% 23.5% Data and statistics 0.0% 3.6% 8.3% 11.1% 4.3% 0.0% 2.4% 10.0% 0.0% 2.9% Convening/Facilitating 0.0% 3.6% 0.0% 5.6% 4.3% 0.0% 4.8% 0.0% 0.0% 0.0% Financial resources 46.2% 46.4% 20.8% 33.3% 39.1% 50.0% 42.9% 20.0% 30.8% 41.2% Capacity development 17.3% 17.9% 16.7% 5.6% 34.8% 11.1% 9.5% 25.0% 26.9% 14.7% Technical assistance 7.7% 7.1% 4.2% 5.6% 4.3% 16.7% 9.5% 15.0% 7.7% 8.8% Help to bring discipline/effective supervision 5.8% 17.9% 25.0% 11.1% 0.0% 0.0% 11.9% 20.0% 3.8% 0.0% to implementation of investment projects* Mobilizing third party financial resources 1.9% 0.0% 4.2% 0.0% 0.0% 0.0% 2.4% 0.0% 0.0% 0.0% Donor coordination* 1.9% 0.0% 16.7% 11.1% 8.7% 0.0% 0.0% 0.0% 3.8% 8.8% Linkage to non-Bank expertise 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups PMU/ Bilateral/ Financial 2nd Greatest Value Employee of Consultant on Local Multilateral Private Sector/ Civil Percentage of Respondents a Ministry WBG project Government Agency Sector Private Bank Society Media Academia Other Policy advice, studies, analyses 19.2% 3.6% 4.5% 27.8% 18.2% 11.1% 7.5% 25.0% 19.2% 14.7% Data and statistics* 0.0% 3.6% 0.0% 16.7% 0.0% 0.0% 5.0% 0.0% 3.8% 2.9% Convening/Facilitating 3.8% 10.7% 4.5% 11.1% 4.5% 0.0% 12.5% 5.0% 0.0% 2.9% Financial resources 11.5% 10.7% 36.4% 11.1% 22.7% 5.6% 12.5% 25.0% 3.8% 20.6% Capacity development 26.9% 28.6% 18.2% 16.7% 18.2% 27.8% 22.5% 15.0% 15.4% 11.8% Technical assistance 13.5% 14.3% 31.8% 11.1% 18.2% 22.2% 17.5% 5.0% 23.1% 17.6% Help to bring discipline/effective supervision 3.8% 17.9% 0.0% 5.6% 4.5% 22.2% 12.5% 10.0% 26.9% 14.7% to implementation of investment projects* Mobilizing third party financial resources 5.8% 7.1% 0.0% 0.0% 0.0% 0.0% 5.0% 0.0% 7.7% 0.0% Donor coordination 7.7% 3.6% 4.5% 0.0% 9.1% 11.1% 5.0% 15.0% 0.0% 14.7% Linkage to non-Bank expertise 5.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 1.9% 0.0% 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 67 World Bank Group Country Opinion Survey 2016: Nepal B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Nepal? (Choose no more than TWO) PMU/ Bilateral/ Financial Percentage of Respondents Employee of Consultant on Local Multilateral Private Sector/ Civil (Responses combined) a Ministry WBG project Government Agency Sector Private Bank Society Media Academia Other Too influenced by developed countries* 24.5% 20.0% 31.3% 27.8% 12.0% 38.9% 34.8% 44.4% 53.8% 47.1% Not exploring alternative policy options* 7.5% 0.0% 25.0% 0.0% 16.0% 11.1% 10.9% 0.0% 11.5% 5.9% Not collaborating enough with stakeholders 11.3% 13.3% 6.3% 22.2% 20.0% 16.7% 26.1% 16.7% 26.9% 35.3% outside the Government Its advice and strategies do not lend 5.7% 6.7% 9.4% 5.6% 8.0% 11.1% 0.0% 11.1% 3.8% 5.9% themselves to practical problem solving Not enough public disclosure of its work 20.8% 10.0% 15.6% 5.6% 16.0% 11.1% 30.4% 11.1% 19.2% 5.9% Arrogant in its approach* 3.8% 3.3% 25.0% 27.8% 12.0% 0.0% 2.2% 11.1% 11.5% 5.9% Not client-focused 7.5% 6.7% 9.4% 16.7% 0.0% 0.0% 2.2% 5.6% 19.2% 8.8% The credibility of its knowledge/data 7.5% 0.0% 9.4% 0.0% 8.0% 5.6% 8.7% 0.0% 0.0% 0.0% World Bank Group’s processes too complex* 34.0% 20.0% 12.5% 16.7% 20.0% 0.0% 15.2% 5.6% 7.7% 11.8% Not willing to honestly criticize policies and 5.7% 13.3% 3.1% 16.7% 12.0% 33.3% 4.3% 16.7% 7.7% 11.8% reform efforts in the country* Staff too inaccessible 3.8% 10.0% 6.3% 5.6% 0.0% 11.1% 8.7% 5.6% 0.0% 0.0% Imposing technocratic solutions without 5.7% 0.0% 3.1% 11.1% 0.0% 0.0% 2.2% 16.7% 7.7% 5.9% regard to political realities World Bank Group’s processes too slow (e.g., too bureaucratic in its operational 18.9% 16.7% 3.1% 11.1% 8.0% 11.1% 2.2% 11.1% 0.0% 2.9% policies and procedures)* Not aligned with other donors’ work 0.0% 3.3% 0.0% 0.0% 0.0% 0.0% 6.5% 0.0% 0.0% 2.9% Not aligned with country priorities 15.1% 3.3% 21.9% 0.0% 12.0% 0.0% 6.5% 5.6% 7.7% 14.7% Not adequately sensitive to political/social 5.7% 3.3% 0.0% 0.0% 24.0% 38.9% 19.6% 16.7% 15.4% 14.7% realities in Nepal* Other 5.7% 10.0% 0.0% 0.0% 0.0% 0.0% 6.5% 0.0% 3.8% 0.0% Don’t know 3.8% 20.0% 12.5% 11.1% 12.0% 5.6% 2.2% 5.6% 0.0% 2.9% *Significantly different between stakeholder groups 68 World Bank Group Country Opinion Survey 2016: Nepal B. Overall Attitudes toward the World Bank Group (continued) Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Nepal? (Choose no more than TWO) PMU/ Bilateral/ Financial Percentage of Respondents Employee of Consultant on Local Multilateral Private Sector/ Civil (Responses combined) a Ministry WBG project Government Agency Sector Private Bank Society Media Academia Other Trust Fund management 10.4% 21.4% 6.3% 11.1% 12.0% 23.5% 10.9% 15.8% 18.5% 12.5% Knowledge products/services* 4.2% 7.1% 3.1% 22.2% 12.0% 17.6% 23.9% 5.3% 14.8% 3.1% Capacity development 31.3% 39.3% 40.6% 11.1% 28.0% 35.3% 34.8% 42.1% 37.0% 46.9% Technical assistance* 22.9% 10.7% 6.3% 27.8% 24.0% 47.1% 43.5% 31.6% 29.6% 31.3% Investment lending 50.0% 35.7% 50.0% 38.9% 36.0% 52.9% 45.7% 26.3% 40.7% 43.8% Policy based lending / budget support to the 22.9% 7.1% 43.8% 27.8% 28.0% 5.9% 17.4% 21.1% 18.5% 9.4% Government* Multi-sectoral approaches* 25.0% 28.6% 0.0% 22.2% 20.0% 5.9% 8.7% 31.6% 3.7% 18.8% Emergency response 6.3% 0.0% 9.4% 11.1% 4.0% 0.0% 0.0% 5.3% 3.7% 0.0% Other 0.0% 3.6% 0.0% 0.0% 4.0% 0.0% 0.0% 5.3% 11.1% 0.0% Don’t know 2.1% 7.1% 18.8% 5.6% 8.0% 5.9% 4.3% 0.0% 0.0% 6.3% *Significantly different between stakeholder groups In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) PMU/ Bilateral/ Financial Percentage of Respondents Employee of Consultant on Local Multilateral Private Sector/ Civil (Responses combined) a Ministry WBG project Government Agency Sector Private Bank Society Media Academia Other Parliament* 0.0% 13.3% 0.0% 11.1% 4.0% 0.0% 4.3% 21.1% 3.7% 3.0% Donor community 31.4% 13.3% 18.8% 22.2% 20.0% 16.7% 13.0% 5.3% 11.1% 27.3% Media* 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 6.5% 36.8% 0.0% 0.0% Local government* 51.0% 46.7% 84.4% 33.3% 40.0% 38.9% 41.3% 42.1% 63.0% 45.5% Emerging donors 19.6% 13.3% 12.5% 16.7% 4.0% 16.7% 0.0% 5.3% 3.7% 9.1% Private sector* 23.5% 30.0% 12.5% 33.3% 60.0% 50.0% 32.6% 42.1% 18.5% 18.2% Academia/think tanks/research institutes* 7.8% 16.7% 3.1% 22.2% 0.0% 11.1% 13.0% 5.3% 44.4% 18.2% NGOs/Community-Based Organizations (CBOs)* 7.8% 16.7% 3.1% 27.8% 20.0% 5.6% 47.8% 0.0% 14.8% 9.1% Youth/university groups* 0.0% 0.0% 15.6% 0.0% 16.0% 27.8% 17.4% 10.5% 22.2% 12.1% Beneficiaries 21.6% 33.3% 28.1% 27.8% 4.0% 16.7% 19.6% 26.3% 14.8% 39.4% Women's groups 13.7% 3.3% 18.8% 5.6% 16.0% 5.6% 4.3% 0.0% 0.0% 6.1% Regional organizations 5.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.7% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 3.9% 3.3% 0.0% 0.0% 8.0% 0.0% 0.0% 0.0% 0.0% 3.0% *Significantly different between stakeholder groups 69 World Bank Group Country Opinion Survey 2016: Nepal B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Nepal? (1-Strongly disagree, 10-Strongly agree) Employee of a PMU/Consultant on Bilateral/ Financial Ministry WBG project Local Government Multilateral Agency Private Sector Sector/Private Bank Civil Society Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 49 6.61 1.90 27 6.93 1.52 31 5.55 1.73 16 5.13 2.75 22 6.68 2.23 17 5.12 1.58 43 6.35 2.19 18 6.39 2.75 27 6.37 1.76 32 6.66 1.86 development in Nepal* The WBG’s work is aligned with what I consider the development 47 6.17 2.11 27 6.93 1.62 29 5.31 1.83 16 5.12 2.22 21 5.90 2.39 17 4.59 1.18 44 5.91 2.37 17 5.65 2.55 26 6.08 1.77 31 6.39 2.03 priorities for Nepal* *Significantly different between stakeholder groups To what extent is the World Bank Group an effective development partner in Nepal, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Employee of a PMU/Consultant on Bilateral/ Financial Ministry WBG project Local Government Multilateral Agency Private Sector Sector/Private Bank Civil Society Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs* 44 6.32 1.70 25 7.04 1.90 26 5.08 1.55 13 5.15 1.46 21 6.38 2.09 18 4.89 1.08 43 5.93 2.21 16 5.94 2.27 25 6.24 2.15 27 6.37 1.50 Flexibility (in terms of the institution’s products and 38 5.50 1.80 25 5.92 2.34 26 4.69 1.46 12 3.67 1.30 18 5.50 2.53 17 4.76 1.48 38 5.66 1.84 14 5.64 1.91 22 5.55 1.77 23 5.30 1.43 services)* Flexibility (in terms of changing 42 5.50 1.84 23 5.83 2.10 24 5.33 1.66 12 4.00 1.60 17 5.41 2.35 15 4.13 0.83 42 5.88 1.74 13 6.31 1.70 23 5.83 1.92 26 5.62 1.70 country circumstances)* Being inclusive 44 6.16 1.73 24 6.75 1.82 21 5.86 1.71 13 4.77 1.92 21 6.62 2.60 16 5.38 1.36 37 6.22 2.04 14 6.43 1.65 26 6.15 2.20 26 6.42 2.10 Openness (sharing data and other 41 6.54 2.04 25 7.60 1.85 24 5.13 1.75 14 5.07 2.65 21 6.71 2.28 18 5.00 2.20 41 6.10 2.35 14 6.71 2.05 22 6.45 2.39 26 6.92 1.92 information)* Collaboration with the 43 7.28 1.47 26 7.96 1.95 29 6.41 1.72 13 6.08 2.06 18 7.11 2.11 17 6.18 1.51 41 6.98 1.97 17 7.71 1.57 25 7.08 1.50 27 7.26 2.21 Government* The speed in which it gets things 41 6.32 1.71 22 6.14 1.83 20 5.40 1.85 14 4.43 2.03 20 5.75 2.29 16 5.56 1.71 40 6.25 2.02 15 6.13 2.26 26 6.23 1.48 27 5.81 1.57 accomplished on the ground Ease of access to the people at the World Bank Group who are making 45 6.51 1.91 24 6.00 2.78 15 4.53 2.10 12 3.92 1.98 21 6.33 2.63 15 3.87 1.55 36 5.42 2.22 17 5.82 2.58 23 5.52 2.27 27 6.00 1.94 decisions important to my work* Collaboration with civil society* 41 6.12 2.02 24 5.92 2.59 25 5.00 1.50 13 4.00 1.92 21 5.81 2.32 17 3.88 1.32 40 5.60 2.09 18 6.22 1.77 26 5.58 2.10 25 5.52 2.18 Staff accessibility* 43 6.77 2.00 26 6.54 2.75 22 4.95 1.56 13 4.54 1.61 21 6.10 2.47 16 4.75 1.61 41 5.44 2.43 16 5.13 1.78 24 5.58 1.74 26 6.50 2.10 Collaboration with other donors 42 6.64 1.85 23 7.13 2.12 24 5.67 1.52 14 5.57 1.83 21 6.86 1.93 15 6.60 1.68 38 6.45 2.11 14 6.86 1.41 25 6.64 2.00 26 6.38 1.75 and development partners Collaboration with the private 40 6.23 2.18 22 6.05 2.04 18 4.83 1.89 10 5.30 1.77 21 5.76 2.30 17 4.29 1.16 38 5.87 1.88 17 5.76 2.39 25 5.84 2.14 27 5.59 2.04 sector Straightforwardness and honesty* 40 7.27 1.72 25 7.72 1.84 24 6.54 1.53 13 5.08 2.02 20 7.10 2.08 17 6.12 2.15 37 6.11 2.25 16 6.25 1.65 24 7.33 1.76 28 6.61 2.04 Treating clients and stakeholders 41 6.88 2.00 26 7.77 2.12 24 5.96 1.83 13 5.31 1.80 20 7.15 2.37 17 5.71 1.72 40 6.60 2.21 16 6.81 1.56 25 6.56 2.16 25 6.64 1.80 in Nepal with respect* Being a long-term partner 45 7.73 2.15 26 8.38 1.96 28 7.36 2.20 13 6.77 2.28 20 7.95 1.93 17 6.71 2.20 41 7.54 2.08 18 7.11 2.40 25 7.92 1.89 26 7.96 2.09 *Significantly different between stakeholder groups 70 World Bank Group Country Opinion Survey 2016: Nepal B. Overall Attitudes toward the World Bank Group (continued) When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) PMU/ Bilateral/ Financial Percentage of Respondents Employee of Consultant on Local Multilateral Private Sector/ Civil (Responses combined) a Ministry WBG project Government Agency Sector Private Bank Society Media Academia Other Inadequate funding* 23.4% 13.8% 35.5% 11.1% 31.8% 0.0% 18.2% 17.6% 0.0% 9.4% Poor donor coordination* 6.4% 10.3% 0.0% 11.1% 0.0% 16.7% 20.5% 17.6% 3.7% 21.9% Political obstacles and instability 61.7% 48.3% 54.8% 50.0% 63.6% 72.2% 54.5% 64.7% 59.3% 46.9% The World Bank Group is not sensitive enough to 12.8% 10.3% 6.5% 27.8% 9.1% 0.0% 4.5% 5.9% 22.2% 6.3% political/social realities on the ground The Government works inefficiently* 14.9% 41.4% 9.7% 33.3% 22.7% 61.1% 27.3% 17.6% 3.7% 34.4% Lack of/inadequate levels of capacity in 23.4% 27.6% 12.9% 11.1% 22.7% 27.8% 13.6% 23.5% 18.5% 15.6% Government There is not an adequate level of citizen/civil 8.5% 10.3% 9.7% 11.1% 9.1% 0.0% 15.9% 5.9% 25.9% 9.4% society participation The World Bank Group works too slowly* 8.5% 0.0% 12.9% 0.0% 0.0% 0.0% 9.1% 11.8% 22.2% 3.1% The World Bank Group does not do adequate 0.0% 3.4% 3.2% 11.1% 9.1% 0.0% 11.4% 11.8% 7.4% 6.3% follow through/follow-up Political pressures and obstacles 8.5% 10.3% 12.9% 11.1% 9.1% 5.6% 13.6% 11.8% 14.8% 15.6% Reforms are not well thought out in light of 25.5% 17.2% 32.3% 11.1% 9.1% 11.1% 11.4% 11.8% 18.5% 28.1% country challenges Other 2.1% 0.0% 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 3.7% 0.0% *Significantly different between stakeholder groups 71 World Bank Group Country Opinion Survey 2016: Nepal C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Nepal? (1-Not effective at all, 10-Very effective) Employee of a PMU/Consultant on Bilateral/ Financial Ministry WBG project Local Government Multilateral Agency Private Sector Sector/Private Bank Civil Society Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Gender equity* 30 6.17 2.21 16 6.13 1.46 15 6.33 2.66 8 4.13 1.89 12 6.08 2.19 7 4.43 2.44 35 6.20 1.73 13 7.46 1.45 19 6.47 1.50 18 5.56 2.18 Information and communications 29 5.97 2.11 13 6.46 1.76 15 6.13 1.51 7 5.43 2.30 13 5.92 2.75 9 5.11 1.27 30 6.60 2.19 14 7.00 2.04 16 6.13 1.78 17 6.18 1.55 technology Transport* 41 6.90 2.34 22 7.64 1.56 18 6.89 2.03 10 5.50 2.32 17 7.59 2.06 14 5.64 1.50 38 7.08 2.24 14 7.79 2.01 21 6.71 1.49 24 6.88 1.54 Tourism 28 5.86 2.10 8 5.50 1.20 12 6.17 2.66 6 5.83 2.23 14 5.71 2.40 11 4.64 2.25 31 6.32 2.66 14 7.07 2.53 12 6.08 1.88 18 5.17 2.26 Transitional justice 22 5.73 2.47 9 5.44 2.01 12 4.83 2.48 6 4.50 1.38 10 5.10 2.38 9 4.11 1.97 26 4.85 1.71 12 6.00 2.34 9 6.44 2.24 17 4.53 1.46 Urban development* 38 6.47 2.33 17 6.59 1.87 19 6.58 2.09 9 4.56 1.74 16 6.56 2.31 14 4.79 1.85 36 6.58 2.20 14 7.00 1.80 18 5.83 1.58 20 6.55 1.70 Environmental sustainability 34 6.59 2.36 15 6.47 1.64 18 6.39 2.20 9 5.00 1.94 15 6.33 2.09 11 4.82 2.27 32 6.50 2.06 13 7.23 1.69 15 6.60 1.84 19 6.58 1.81 Regulatory framework* 28 5.82 2.18 14 6.86 2.14 10 4.00 1.41 8 5.50 1.85 15 6.93 2.31 11 5.45 1.75 34 6.06 2.07 13 6.77 1.96 12 6.67 1.72 19 6.26 1.88 Communicable/non-communicable 31 6.26 2.35 11 6.00 2.53 16 5.06 1.44 5 4.60 2.41 11 6.45 1.81 9 5.78 1.64 30 6.13 2.52 12 6.25 2.42 9 6.44 1.67 17 6.06 2.33 diseases Poverty reduction 36 6.58 2.50 20 7.25 1.86 21 7.10 1.45 9 5.78 1.86 17 6.88 2.50 14 5.64 2.27 36 7.19 2.40 15 7.53 2.17 23 6.52 1.95 23 7.09 1.88 Anti-corruption 28 5.46 2.25 10 6.00 1.83 11 4.91 1.64 6 4.17 2.93 16 6.31 3.01 11 5.00 2.10 34 6.38 2.47 14 6.57 2.68 17 5.82 2.35 16 5.50 2.25 Private sector development 33 6.33 2.41 15 6.20 2.43 14 5.07 1.39 7 5.43 2.51 19 6.37 2.97 14 5.29 1.94 35 6.94 2.06 15 7.00 2.17 12 6.17 2.13 18 5.39 2.50 Foreign direct investment 32 5.94 2.40 10 6.60 2.22 13 6.08 1.94 7 5.14 2.41 13 6.00 2.24 10 6.20 1.75 26 6.46 2.08 14 6.71 2.20 9 6.22 1.92 16 5.38 1.78 Local governance and institutions 30 6.13 2.35 12 6.08 2.19 14 5.36 1.39 9 3.89 2.47 14 6.14 2.38 11 4.91 1.81 34 6.29 2.29 13 6.08 2.25 20 5.75 2.22 18 6.33 1.46 Water and sanitation 37 6.46 2.21 17 6.94 1.60 16 6.56 1.37 8 4.38 1.92 17 7.12 2.09 13 6.62 2.06 36 6.78 1.99 13 7.31 1.89 23 6.39 1.83 21 6.71 2.00 Trade and exports 26 5.73 2.20 7 6.00 2.16 11 4.82 2.04 7 6.00 2.16 15 6.13 1.92 11 5.18 2.09 26 6.19 2.06 15 7.00 2.10 11 5.55 1.75 15 5.40 2.13 Social cohesion/Inclusion* 29 6.10 2.38 12 6.83 2.13 14 5.64 2.27 6 3.50 1.76 15 6.13 2.10 9 6.00 2.55 35 6.51 2.27 13 6.77 1.92 14 6.00 2.25 16 4.63 2.47 Economic growth 34 6.24 2.43 19 6.74 1.70 16 5.88 1.50 8 7.00 2.62 17 7.12 2.32 14 5.79 2.46 34 6.76 2.40 15 8.07 2.15 20 6.05 2.09 19 6.53 1.87 Health* 35 6.40 2.46 16 7.25 1.81 17 5.82 1.67 4 3.50 1.73 14 6.71 2.30 14 5.86 2.45 36 6.50 2.02 14 7.50 2.68 22 6.18 2.06 19 7.16 1.71 Disaster management 33 6.45 2.72 13 6.77 1.88 18 6.17 1.58 8 4.13 1.96 18 7.28 2.30 11 5.82 2.23 33 6.39 2.42 14 7.36 2.59 17 5.71 2.02 21 6.81 2.11 Public sector governance/reform* 32 6.59 2.43 16 6.50 2.16 13 4.69 0.95 9 6.11 2.09 12 6.25 2.26 12 6.25 2.09 36 6.64 1.82 13 7.38 2.02 17 4.94 2.08 18 7.33 1.72 Job creation/employment 32 6.13 2.58 14 6.29 1.94 17 4.88 0.86 6 5.17 2.79 13 6.77 2.56 13 5.38 1.50 38 6.24 2.31 13 6.92 2.81 13 5.23 1.92 18 5.94 2.04 Financial markets 26 5.88 2.47 9 6.11 1.97 10 5.10 1.10 6 5.33 2.58 12 7.50 1.83 13 5.23 1.36 33 6.27 2.38 12 7.33 1.97 10 5.50 2.01 14 5.86 1.83 Equality of opportunity 31 5.97 2.59 14 5.93 1.77 14 5.43 2.17 8 4.00 1.77 11 6.09 2.30 13 5.31 1.60 33 5.58 2.21 11 7.55 1.57 11 6.36 2.54 16 6.06 1.95 Energy/Energy security 33 5.94 2.40 20 6.90 2.13 17 5.76 1.89 5 4.40 2.51 15 6.93 2.79 15 5.40 2.32 36 6.47 2.40 13 7.08 1.61 19 5.74 2.40 19 6.32 2.14 Rural development 36 6.28 2.48 17 6.65 2.06 17 5.82 1.63 7 5.29 1.98 15 6.93 2.37 15 6.07 2.05 36 6.64 2.23 12 7.08 1.83 20 6.00 2.15 21 7.14 2.18 Global/regional integration 27 5.89 2.50 8 5.50 1.93 12 6.58 1.56 5 5.20 2.17 15 7.53 1.85 6 5.33 3.39 32 6.28 2.19 13 6.46 2.33 10 5.20 1.99 13 5.69 2.50 Food security 35 6.00 2.53 13 6.85 2.04 14 5.36 1.45 7 4.57 2.88 16 7.00 2.37 10 5.80 2.39 36 6.42 2.36 12 7.25 2.05 16 5.38 1.59 17 6.65 2.03 Education* 42 6.64 2.57 21 7.33 1.80 16 6.06 1.73 9 3.67 1.66 18 6.94 2.10 12 7.17 1.90 34 6.12 2.10 13 7.69 1.89 23 6.17 1.95 23 7.57 1.81 Social protection 29 6.03 2.50 10 6.40 1.96 10 4.80 1.40 5 5.00 1.87 12 5.83 2.29 8 4.63 2.62 29 5.69 2.21 14 6.79 2.33 9 5.11 1.17 14 4.86 2.45 Climate change 36 6.33 2.29 18 6.61 2.09 17 6.41 2.00 8 3.88 2.17 13 7.15 1.95 10 5.60 2.32 33 6.00 2.21 14 7.07 2.24 9 5.56 1.74 19 6.32 2.03 Agricultural development 35 6.37 2.37 18 7.00 2.06 17 6.06 1.82 8 5.63 2.72 16 7.63 2.36 15 5.73 2.12 34 6.74 2.39 13 7.46 2.63 19 6.16 1.98 19 7.05 1.96 Natural resource management 36 6.47 2.31 13 6.77 1.79 15 6.13 1.73 7 4.71 2.36 18 7.17 2.20 10 5.10 2.51 31 6.35 2.51 14 7.36 1.69 12 5.67 2.27 18 6.44 1.92 *Significantly different between stakeholder groups 72 World Bank Group Country Opinion Survey 2016: Nepal C. World Bank Group’s Effectiveness and Results (continued) Employee of a PMU/Consultant on Bilateral/ Financial Ministry WBG project Local Government Multilateral Agency Private Sector Sector/Private Bank Civil Society Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the WBG’s work help to achieve development 50 7.38 1.59 26 6.88 1.99 28 6.75 1.74 15 5.27 2.19 21 6.95 2.50 18 6.61 1.98 44 6.84 2.09 17 6.65 1.77 25 6.76 2.15 26 6.58 1.94 results in Nepal? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Nepal? (1-Strongly disagree, 10-Strongly agree) Employee of a PMU/Consultant on Bilateral/ Financial Ministry WBG project Local Government Multilateral Agency Private Sector Sector/Private Bank Civil Society Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The WBG's financial instruments 45 6.24 2.22 24 5.75 2.54 26 6.54 2.23 13 4.46 1.45 19 6.26 2.66 17 6.59 2.09 44 6.20 2.33 17 6.71 2.26 25 5.80 2.10 27 5.70 1.77 meet the needs of Nepal The WBG meets Nepal’s needs for 44 6.07 2.23 25 6.36 2.72 21 6.52 2.02 14 4.71 1.98 20 6.15 2.50 16 6.62 1.93 44 5.86 2.26 17 6.53 2.10 25 5.80 2.42 25 5.96 1.70 knowledge services Employee of a PMU/Consultant on Bilateral/ Financial Ministry WBG project Local Government Multilateral Agency Private Sector Sector/Private Bank Civil Society Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the WBG measures and corrects its 40 6.88 1.71 20 6.05 1.99 22 6.00 1.83 14 4.43 1.56 18 6.28 2.22 17 5.82 2.04 37 6.49 2.26 17 6.00 2.40 22 5.82 1.99 24 6.33 1.40 work in real time in Nepal?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* (Select only ONE response) PMU/ Bilateral/ Financial Employee of Consultant on Local Multilateral Private Sector/ Civil Percentage of Respondents a Ministry WBG project Government Agency Sector Private Bank Society Media Academia Other Weekly 4.2% 18.5% - 5.6% - - - - 7.7% 3.3% Monthly 18.8% 40.7% 7.1% 11.1% 14.3% 12.5% 14.3% 29.4% 7.7% 20.0% A few times a year 37.5% 22.2% 10.7% 44.4% 23.8% 37.5% 45.2% 47.1% 34.6% 40.0% Rarely 35.4% 18.5% 57.1% 22.2% 42.9% 50.0% 23.8% 23.5% 30.8% 30.0% Never 4.2% - 25.0% 16.7% 19.0% - 16.7% - 19.2% 6.7% *Significantly different between stakeholder groups 73 World Bank Group Country Opinion Survey 2016: Nepal D. The World Bank Group’s Knowledge Work and Activities (continued) In Nepal, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Employee of a PMU/Consultant on Bilateral/ Financial Ministry WBG project Local Government Multilateral Agency Private Sector Sector/Private Bank Civil Society Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely* 39 6.54 2.19 23 7.00 1.83 21 5.19 1.60 12 5.08 1.78 19 6.84 2.04 15 5.20 2.08 39 6.38 1.97 16 6.13 2.34 22 5.95 1.94 23 6.09 1.51 Include appropriate level of stakeholder involvement during 37 6.32 1.56 22 6.77 2.14 24 5.54 1.62 12 4.00 1.65 20 6.50 2.28 15 6.13 2.50 40 6.05 2.11 14 7.00 0.78 20 6.10 2.13 19 5.89 1.63 preparation* Lead to practical solutions 39 6.08 1.65 22 6.77 1.57 21 5.33 1.93 13 4.46 1.90 18 5.83 2.53 15 6.33 1.84 40 6.35 2.39 15 6.40 2.47 21 5.95 1.72 20 5.90 1.55 Are accessible (well written and 39 6.67 1.53 26 7.31 2.33 23 4.83 1.85 14 5.86 2.21 20 6.55 1.93 14 5.93 1.86 40 6.27 2.10 15 7.60 2.17 22 6.27 2.47 19 6.84 1.64 easy to understand)* Are source of relevant information 39 7.13 1.66 25 7.48 2.14 22 5.77 1.72 14 6.14 2.21 16 6.37 2.09 14 6.29 1.90 37 6.78 2.00 14 6.71 3.07 24 6.58 2.08 22 6.95 2.01 on global good practices Are adequately disseminated* 38 6.66 1.60 26 7.27 2.03 19 4.79 1.84 13 5.46 2.47 17 6.41 2.27 14 5.79 1.58 41 6.22 2.49 15 7.27 2.49 22 6.00 1.90 21 6.71 1.90 Are translated enough into local 34 5.62 1.92 21 5.29 3.04 20 4.20 1.54 9 4.11 2.67 16 6.69 2.44 11 5.45 1.57 37 5.78 2.21 15 6.00 2.36 16 4.38 2.00 18 4.94 2.49 language* Are adaptable to Nepal’s specific development challenges and 40 6.33 2.01 26 6.88 2.37 23 5.48 1.93 12 5.92 1.98 17 6.82 2.51 15 5.67 1.68 40 6.33 2.33 15 6.73 1.83 20 6.50 1.36 20 6.30 2.11 country circumstances Are aligned with government’s 42 7.12 1.67 27 7.15 2.11 23 5.83 1.99 13 6.08 2.60 20 7.10 2.17 14 6.64 1.87 41 6.90 2.59 15 6.87 2.03 20 7.15 1.18 21 6.67 1.98 development priorities *Significantly different between stakeholder groups Employee of a PMU/Consultant on Bilateral/ Financial Ministry WBG project Local Government Multilateral Agency Private Sector Sector/Private Bank Civil Society Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the WBG's knowledge work and 43 7.16 1.68 27 7.19 1.96 28 6.50 1.73 14 6.14 1.99 20 7.05 2.40 16 6.88 2.16 43 6.49 2.35 16 6.75 1.92 25 6.84 1.93 26 6.54 1.56 activities make to development results in your country? Overall, how would you rate the technical quality of the World 44 6.93 1.77 26 7.50 1.75 27 6.74 1.75 14 6.64 1.91 18 7.00 1.82 16 6.06 2.08 42 6.79 2.22 17 7.59 1.94 25 7.24 1.72 26 7.00 1.63 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 74 World Bank Group Country Opinion Survey 2016: Nepal E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Employee of a PMU/Consultant on Bilateral/ Financial Ministry WBG project Local Government Multilateral Agency Private Sector Sector/Private Bank Civil Society Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses 39 6.10 2.28 24 7.75 2.27 24 4.50 1.75 6 5.50 1.87 15 6.47 2.88 12 7.08 1.62 28 6.18 2.16 16 6.31 2.44 16 5.50 2.03 24 7.25 2.09 funds promptly* The World Bank Group effectively monitors and evaluates the 43 7.35 1.54 26 7.73 1.99 24 6.38 1.79 9 5.11 2.21 17 6.59 2.53 14 6.57 1.87 38 6.87 2.17 16 7.69 1.96 25 6.84 1.93 24 7.50 1.84 projects and programs it supports* The World Bank Group’s approvals and reviews are done in a timely 42 6.74 1.82 27 7.44 1.83 24 6.46 1.64 7 4.86 2.41 15 7.00 2.45 13 6.15 1.57 35 7.06 2.22 16 6.31 1.96 22 6.45 1.77 24 7.17 2.22 fashion The World Bank Group’s “Safeguard Policy” requirements 42 6.31 2.12 21 7.33 1.91 15 6.40 1.35 6 5.33 1.97 14 6.79 2.69 11 7.00 0.89 31 6.68 1.94 15 6.60 1.64 21 6.71 1.85 23 6.13 1.89 are reasonable The World Bank Group’s 43 6.26 2.15 19 7.32 1.67 21 4.52 1.78 8 5.38 1.60 17 6.41 3.14 11 6.45 1.44 25 7.16 2.36 16 6.00 2.63 21 6.38 2.09 22 5.73 1.61 conditions on its lending are The World Bank Group takes 39 6.69 1.82 23 7.30 1.87 22 5.64 1.94 8 4.75 1.98 17 6.18 2.83 14 6.50 1.70 34 6.47 2.08 16 6.75 2.18 21 5.81 1.69 22 6.36 1.99 decisions quickly in Nepal Working with the World Bank Group increases Nepal’s 46 7.17 1.74 28 7.71 1.96 25 6.80 1.96 10 6.10 1.85 16 7.00 2.76 14 7.50 1.16 37 7.43 2.22 16 7.62 1.82 24 7.33 1.81 25 7.24 1.88 institutional capacity Where country systems are adequate, the World Bank Group 41 6.66 1.87 24 7.71 1.73 19 5.84 1.83 9 7.00 1.23 18 7.39 2.09 12 7.08 1.56 28 6.93 1.86 15 7.60 1.96 19 6.42 1.58 23 6.52 2.33 makes appropriate use of them The World Bank Group provides 43 7.05 1.81 27 7.67 1.88 22 6.18 1.87 10 4.60 2.17 18 7.11 2.59 13 6.77 1.92 34 7.15 1.71 15 7.87 1.25 23 6.43 2.13 24 7.00 2.15 effective implementation support* The World Bank Group effectively promotes grievance redressal in 38 6.89 1.77 24 7.46 2.11 21 5.29 1.68 7 4.86 2.19 18 7.06 2.36 11 6.55 1.92 29 6.93 2.28 14 7.79 1.72 23 6.17 1.88 23 6.39 1.80 the projects it supports* *Significantly different between stakeholder groups Employee of a PMU/Consultant on Bilateral/ Financial Ministry WBG project Local Government Multilateral Agency Private Sector Sector/Private Bank Civil Society Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the WBG’s work helps to find 39 6.46 1.89 21 6.86 2.22 22 6.36 1.87 10 5.30 2.06 19 6.53 2.63 15 5.73 2.22 38 6.92 1.79 15 7.27 1.67 20 7.05 2.11 23 6.52 1.76 solutions that promote private public partnerships in Nepal? (1-To no degree at all, 10-To a very significant degree) 75 World Bank Group Country Opinion Survey 2016: Nepal E. Working with the World Bank Group (continued) Which of the following best describes the World Bank Group’s support in Nepal? (Select only ONE response) PMU/ Bilateral/ Financial Employee of Consultant on Local Multilateral Private Sector/ Civil Percentage of Respondents a Ministry WBG project Government Agency Sector Private Bank Society Media Academia Other The World Bank Group is sufficiently selective and focuses on the most important development 50.0% 48.1% 50.0% 14.3% 33.3% 43.8% 43.9% 50.0% 54.2% 37.0% challenges in Nepal The World Bank Group is not sufficiently selective in Nepal, and it is involved in too many areas of 43.2% 25.9% 30.0% 50.0% 38.1% 43.8% 31.7% 37.5% 33.3% 33.3% development Don’t know 6.8% 25.9% 20.0% 35.7% 28.6% 12.5% 24.4% 12.5% 12.5% 29.6% F. World Bank Group’s Work in Response to the Earthquake in Nepal To what extent do you agree with the following statements related to the World Bank Group's work in response to the earthquake in Nepal last year? Employee of a PMU/Consultant on Bilateral/ Financial Ministry WBG project Local Government Multilateral Agency Private Sector Sector/Private Bank Civil Society Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The level of the World Bank Group’s lending for the post- 27 6.93 1.52 13 6.54 2.03 12 5.42 2.15 9 4.67 2.45 12 6.67 3.26 13 6.69 1.32 30 6.97 2.24 16 6.25 2.02 13 6.31 2.14 21 6.43 2.01 earthquake response was appropriate. The World Bank Group’s lending for post-earthquake response was 29 6.86 1.75 15 6.00 2.10 8 5.38 1.85 9 4.67 2.18 12 6.58 3.32 13 7.08 1.71 27 6.81 2.22 15 6.53 2.62 12 6.83 2.48 19 5.95 2.25 done at the appropriate speed. The World Bank Group’s work in response to the earthquake helped engender institutional change to 28 6.46 1.43 12 6.08 2.47 8 5.62 2.39 11 3.36 2.06 12 6.08 3.75 13 6.46 0.97 25 7.00 2.10 14 6.14 2.45 11 5.18 2.27 19 5.58 1.84 improve disaster management and response in Nepal.* The World Bank Group’s work helped to build institutional 26 6.38 1.36 12 6.67 1.92 8 4.88 2.64 12 4.08 2.68 12 6.00 3.86 13 5.62 1.12 25 6.28 2.48 16 6.13 2.53 10 5.10 2.47 18 6.11 1.84 capacity for future disasters. The World Bank Group’s role as convener and facilitator of other donors was very effective in 28 7.07 1.65 12 7.08 1.73 10 6.70 2.36 12 4.08 3.15 12 7.17 2.69 12 6.75 1.87 26 7.88 2.10 16 6.88 2.28 12 7.25 2.49 19 6.63 2.01 response to last year’s earthquake.* (1-Strongly disagree, 10-Strongly agree) *Significantly different between stakeholder groups 76 World Bank Group Country Opinion Survey 2016: Nepal F. World Bank Group’s Work in Response to the Earthquake in Nepa l (continued) When considering the World Bank Group’s earthquake related work in Nepal, which of the following ac tivities were most useful? (Choose no more than TWO) PMU/ Bilateral/ Financial Percentage of Respondents Employee of Consultant on Local Multilateral Private Sector/ Civil (Responses combined) a Ministry WBG project Government Agency Sector Private Bank Society Media Academia Other Damage assessment (post-disaster needs 71.8% 43.8% 44.4% 36.4% 41.2% 46.2% 47.1% 50.0% 55.6% 58.3% assessment) Knowledge exchange 20.5% 31.3% 27.8% 36.4% 23.5% 0.0% 17.6% 31.3% 5.6% 12.5% Mobilizing donor support 23.1% 25.0% 27.8% 63.6% 47.1% 53.8% 35.3% 56.3% 44.4% 50.0% World Bank Group lending* 25.6% 31.3% 50.0% 18.2% 52.9% 92.3% 41.2% 37.5% 38.9% 33.3% Institutional capacity building 20.5% 12.5% 5.6% 0.0% 5.9% 0.0% 8.8% 6.3% 16.7% 8.3% Beneficiary targeting 2.6% 12.5% 0.0% 9.1% 11.8% 0.0% 8.8% 6.3% 16.7% 20.8% Disaster preparedness 17.9% 12.5% 16.7% 0.0% 11.8% 7.7% 17.6% 0.0% 11.1% 8.3% *Significantly different between stakeholder groups When looking forward, which activities do you believe the World Bank Group should emphasize in its post-earthquake work in Nepal? (Choose no more than TWO) PMU/ Bilateral/ Financial Percentage of Respondents Employee of Consultant on Local Multilateral Private Sector/ Civil (Responses combined) a Ministry WBG project Government Agency Sector Private Bank Society Media Academia Other Rural housing reconstruction* 58.5% 70.0% 64.0% 40.0% 33.3% 85.7% 34.2% 43.8% 60.0% 66.7% Restoring rural markets 4.9% 15.0% 20.0% 13.3% 27.8% 28.6% 7.9% 18.8% 30.0% 12.5% Resilient community infrastructures 39.0% 35.0% 56.0% 33.3% 33.3% 14.3% 34.2% 31.3% 40.0% 45.8% “Building back better” 34.1% 15.0% 24.0% 40.0% 33.3% 42.9% 28.9% 62.5% 25.0% 29.2% Transparency 17.1% 20.0% 0.0% 26.7% 33.3% 14.3% 18.4% 18.8% 10.0% 4.2% Training 4.9% 10.0% 8.0% 6.7% 16.7% 0.0% 23.7% 12.5% 20.0% 8.3% Preparedness 26.8% 25.0% 12.0% 26.7% 22.2% 14.3% 34.2% 6.3% 10.0% 29.2% *Significantly different between stakeholder groups 77 World Bank Group Country Opinion Survey 2016: Nepal G. The Future Role of the World Bank Group in Nepal Which of the following SHOULD the World Bank Group do to make itself of greater value in Nepal? (Choose no more than TWO) PMU/ Bilateral/ Financial Percentage of Respondents Employee of Consultant on Local Multilateral Private Sector/ Civil (Responses combined) a Ministry WBG project Government Agency Sector Private Bank Society Media Academia Other Offer more innovative financial products* 28.3% 33.3% 11.1% 11.8% 15.8% 18.8% 11.9% 52.9% 14.8% 17.9% Ensure greater selectivity in its work 21.7% 25.9% 40.7% 17.6% 31.6% 37.5% 23.8% 5.9% 40.7% 21.4% Provide more adequate data/knowledge/ 10.9% 3.7% 18.5% 0.0% 10.5% 18.8% 16.7% 5.9% 14.8% 28.6% statistics/figures on Nepal’s economy Improve the competitiveness of its financing 10.9% 3.7% 7.4% 17.6% 10.5% 12.5% 4.8% 11.8% 0.0% 14.3% compared to markets Reach out more to groups outside of 13.0% 11.1% 3.7% 17.6% 36.8% 43.8% 40.5% 17.6% 18.5% 14.3% Government* Increase the level of capacity development in the 34.8% 22.2% 14.8% 47.1% 15.8% 31.3% 23.8% 47.1% 37.0% 25.0% country Improve the quality of its experts as related to 13.0% 3.7% 11.1% 35.3% 10.5% 25.0% 14.3% 17.6% 7.4% 14.3% Nepal’s specific challenges Offer more innovative knowledge services* 6.5% 14.8% 0.0% 5.9% 0.0% 0.0% 16.7% 0.0% 3.7% 0.0% Collaborate more effectively with Government 34.8% 29.6% 29.6% 5.9% 36.8% 0.0% 21.4% 29.4% 25.9% 28.6% clients Work faster 8.7% 22.2% 11.1% 11.8% 10.5% 12.5% 9.5% 0.0% 7.4% 10.7% Reduce the complexity of obtaining World Bank 15.2% 25.9% 44.4% 11.8% 21.1% 0.0% 14.3% 5.9% 18.5% 14.3% Group financing* Other 0.0% 0.0% 0.0% 11.8% 0.0% 0.0% 0.0% 5.9% 7.4% 7.1% *Significantly different between stakeholder groups H. Communication and Information Sharing How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) PMU/ Bilateral/ Financial Percentage of Respondents Employee of Consultant on Local Multilateral Private Sector/ Civil (Responses combined) a Ministry WBG project Government Agency Sector Private Bank Society Media Academia Other Direct contact with World Bank Group 20.9% 14.8% 6.9% 17.6% 5.0% 25.0% 20.0% 37.5% 14.8% 28.6% Mobile phones 7.0% 7.4% 6.9% 0.0% 20.0% 18.8% 2.2% 18.8% 0.0% 7.1% World Bank Group’s seminars/ 62.8% 63.0% 34.5% 41.2% 10.0% 12.5% 44.4% 62.5% 33.3% 35.7% workshops/conferences* World Bank Group’s publications and other 25.6% 22.2% 51.7% 41.2% 15.0% 6.3% 26.7% 37.5% 44.4% 39.3% written materials* World Bank Group’s website* 51.2% 40.7% 24.1% 29.4% 65.0% 62.5% 33.3% 12.5% 44.4% 46.4% Social media* 18.6% 22.2% 27.6% 29.4% 55.0% 50.0% 37.8% 25.0% 22.2% 7.1% e-Newsletters 9.3% 22.2% 31.0% 23.5% 15.0% 18.8% 31.1% 0.0% 18.5% 25.0% Other* 0.0% 0.0% 10.3% 0.0% 0.0% 0.0% 0.0% 0.0% 3.7% 0.0% *Significantly different between stakeholder groups 78 World Bank Group Country Opinion Survey 2016: Nepal H. Communication and Information Sharing (continued) Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information in its possession that is not a list of exceptions?* PMU/ Bilateral/ Financial Employee of Consultant on Local Multilateral Private Sector/ Civil Percentage of Respondents a Ministry WBG project Government Agency Sector Private Bank Society Media Academia Other Yes 45.2% 57.1% 20.0% 7.7% 7.7% 30.8% 35.3% 66.7% 38.9% 36.0% No 54.8% 42.9% 80.0% 92.3% 92.3% 69.2% 64.7% 33.3% 61.1% 64.0% *Significantly different between stakeholder groups Do you have access to the Internet? PMU/ Bilateral/ Financial Employee of Consultant on Local Multilateral Private Sector/ Civil Percentage of Respondents a Ministry WBG project Government Agency Sector Private Bank Society Media Academia Other Yes 93.0% 92.0% 85.0% 100.0% 94.4% 100.0% 97.1% 100.0% 100.0% 100.0% No 7.0% 8.0% 15.0% - 5.6% - 2.9% - - - Do you use/have used the World Bank Group website?* PMU/ Bilateral/ Financial Employee of Consultant on Local Multilateral Private Sector/ Civil Percentage of Respondents a Ministry WBG project Government Agency Sector Private Bank Society Media Academia Other Yes 59.5% 92.0% 45.0% 75.0% 55.6% 92.3% 72.7% 82.4% 61.5% 76.9% No 40.5% 8.0% 55.0% 25.0% 44.4% 7.7% 27.3% 17.6% 38.5% 23.1% *Significantly different between stakeholder groups Do you currently consult the World Bank Group social media sites?* PMU/ Bilateral/ Financial Employee of Consultant on Local Multilateral Private Sector/ Civil Percentage of Respondents a Ministry WBG project Government Agency Sector Private Bank Society Media Academia Other Yes 20.5% 20.0% 35.0% 25.0% 61.1% 15.4% 50.0% 70.6% 30.8% 38.5% No 79.5% 80.0% 65.0% 75.0% 38.9% 84.6% 50.0% 29.4% 69.2% 61.5% *Significantly different between stakeholder groups 79 World Bank Group Country Opinion Survey 2016: Nepal I. Background Information Which of the following describes most of your exposure to the World Bank Group in Nepal? (Choose no more than TWO) PMU/ Bilateral/ Financial Percentage of Respondents Employee of Consultant on Local Multilateral Private Sector/ Civil (Responses combined) a Ministry WBG project Government Agency Sector Private Bank Society Media Academia Other Observer* 19.1% 3.2% 30.4% 26.7% 39.1% 56.3% 51.1% 40.0% 32.1% 26.5% Use World Bank Group reports/data 21.3% 9.7% 47.8% 13.3% 21.7% 12.5% 21.3% 40.0% 28.6% 26.5% Engage in World Bank Group related/sponsored 34.0% 48.4% 26.1% 33.3% 34.8% 18.8% 40.4% 15.0% 21.4% 38.2% events/activities Collaborate as part of my professional duties* 53.2% 67.7% 13.0% 60.0% 26.1% 6.3% 12.8% 15.0% 32.1% 50.0% Use World Bank Group website for information, 23.4% 12.9% 26.1% 0.0% 8.7% 62.5% 23.4% 55.0% 32.1% 17.6% data, research, etc.* *Significantly different between stakeholder groups 80 World Bank Group Country Opinion Survey 2016: Nepal Appendix C: Responses to Indicator Questions by Location16 Kathmandu N=169  Outside Kathmandu N=144 B. Overall Attitudes toward the World Bank Group Kathmandu Outside Kathmandu N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in Nepal?* 160 6.30 1.96 140 5.28 2.38 (1-Not familiar at all, 10-Extremely familiar) *Significantly different between locations. Kathmandu Outside Kathmandu N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 151 5.98 1.94 132 6.47 2.35 effectiveness in Nepal. (1-Not effective at all, 10-Very effective) Kathmandu Outside Kathmandu N Mean SD N Mean SD To what extent do you believe the WBG's staff is well prepared to help 143 6.07 2.03 118 6.17 1.91 Nepal solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group’s work in Nepal? Kathmandu Outside Kathmandu N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 146 6.29 1.87 133 6.27 2.27 development in Nepal The WBG’s work is aligned with what I consider the development 142 6.10 1.94 130 5.72 2.28 priorities for Nepal (1-Strongly disagree, 10-Strongly agree) 16Only 313 respondents provided the information about their geographic location. Thus only these respondents were included in the analysis presented in this appendix. 81 World Bank Group Country Opinion Survey 2016: Nepal B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Nepal, in terms of each of the following? Kathmandu Outside Kathmandu N Mean SD N Mean SD Responsiveness to needs 136 6.05 1.72 118 6.03 2.12 Flexibility (in terms of the institution’s products and services) 118 5.16 1.78 111 5.50 1.97 Flexibility (in terms of changing country circumstances) 126 5.40 1.79 107 5.64 1.93 Being inclusive 130 6.18 1.96 109 6.17 2.06 Openness (sharing data and other information)* 133 6.62 2.06 110 5.96 2.40 Collaboration with the Government 133 7.16 1.73 120 7.02 1.93 The speed in which it gets things accomplished on the ground 129 5.82 1.89 109 6.07 1.87 Ease of access to the people at the World Bank Group who are making 133 5.89 2.27 99 5.37 2.38 decisions important to my work Collaboration with civil society 130 5.66 2.00 117 5.36 2.24 Staff accessibility 134 6.04 2.18 111 5.54 2.21 Collaboration with other donors and development partners 127 6.61 1.87 112 6.38 1.92 Collaboration with the private sector* 124 6.01 1.92 108 5.38 2.17 Straightforwardness and honesty 128 6.73 2.10 113 6.73 1.90 Treating clients and stakeholders in Nepal with respect 130 6.82 2.05 114 6.46 2.07 Being a long-term partner 135 7.67 2.14 121 7.61 2.10 (1-To no degree at all, 10-To a very significant degree) *Significantly different between locations. C. World Bank Group’s Sectoral Effectiveness and Results Kathmandu Outside Kathmandu N Mean SD N Mean SD To what extent does the WBG’s work help to achieve development results 133 6.23 1.98 134 7.38 1.87 in Nepal?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between locations. To what extent do you agree with the following statements about the World Bank Group in Nepal? Kathmandu Outside Kathmandu N Mean SD N Mean SD The World Bank Group's financial instruments meet the needs of Nepal* 130 5.32 2.00 124 6.94 2.19 The World Bank Group meets Nepal’s needs for knowledge services* 128 5.35 2.18 120 6.84 2.02 (1-Strongly disagree, 10-Strongly agree) *Significantly different between locations. 82 World Bank Group Country Opinion Survey 2016: Nepal D. The World Bank Group’s Knowledge Work and Activities In Nepal, to what extent do you believe that the World Bank Group’s knowledge work and activities: Kathmandu Outside Kathmandu N Mean SD N Mean SD Are adaptable to Nepal’s specific development challenges and country 115 6.10 1.94 111 6.53 2.19 circumstances (1-To no degree at all, 10-To a very significant degree) Kathmandu Outside Kathmandu N Mean SD N Mean SD Overall, how significant a contribution do you believe the WBG's knowledge work and activities make to development results in your 128 6.45 1.92 128 7.17 1.93 country?* Overall, how would you rate the technical quality of the World Bank 129 6.81 1.82 124 7.13 1.92 Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between locations. E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Kathmandu Outside Kathmandu N Mean SD N Mean SD The World Bank Group takes decisions quickly in Nepal 111 6.32 1.96 104 6.45 2.09 Where country systems are adequate, the World Bank Group makes 110 6.93 1.90 97 6.84 1.95 appropriate use of them *Significantly different between locations. 83 World Bank Group Country Opinion Survey 2016: Nepal Appendix D: Responses to Select Questions by Collaboration with the WBG17 Currently collaborating with the WBG N=122  Not collaborating with the WBG N=178 B. Overall Attitudes toward the World Bank Group Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in Nepal?* 119 6.65 1.93 172 5.33 2.27 (1-Not familiar at all, 10-Extremely familiar) *Significantly different between those who collaborate with the WBG and those who do not. Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 118 6.53 1.87 156 5.98 2.32 effectiveness in Nepal.* (1-Not effective at all, 10-Very effective) *Significantly different between those who collaborate with the WBG and those who do not. Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD To what extent do you believe the WBG's staff is well prepared to help Nepal 110 6.65 1.85 142 5.70 1.95 solve its most complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between those who collaborate with the WBG and those who do not. 17Only 300 respondents provided the information about their collaboration with the World Bank Group (question H3 in the questionnaire). Thus only these respondents were included in the analysis presented in this appendix. 84 World Bank Group Country Opinion Survey 2016: Nepal B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Nepal, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Nepal? (Choose no more than THREE) Percentage of Respondents Currently collaborating Not collaborating (Responses combined) with the WBG with the WBG Transport 37.3% 29.8% Energy/Energy security* 37.3% 26.3% Economic growth 28.8% 28.7% Agricultural development 19.5% 28.1% Job creation/employment 17.8% 27.5% Education 16.1% 22.2% Poverty reduction 15.3% 12.9% Rural development 14.4% 8.8% Public sector governance/reform 13.6% 15.8% Tourism 12.7% 14.6% Natural resource management 12.7% 8.2% Water and sanitation* 9.3% 2.3% Local governance and institutions 6.8% 4.1% Private sector development 6.8% 12.3% Climate change* 6.8% 1.8% Health* 4.2% 12.4% Foreign direct investment 4.2% 3.5% Urban development 4.2% 1.2% Environmental sustainability* 4.2% 0.6% Anti-corruption 4.2% 9.9% Equality of opportunity 3.4% 2.3% Regulatory framework 3.4% 2.3% Global/regional integration 2.5% 1.8% Social protection 2.5% 1.2% Food security 2.5% 0.6% Trade and exports 2.5% 1.8% Social cohesion/Inclusion 2.5% 2.3% Disaster management 2.5% 1.2% Gender equity* 0.8% 6.4% Transitional justice 0.8% 0.0% Financial markets 0.0% 2.3% Information and communications technology 0.0% 1.8% Communicable/non-communicable diseases 0.0% 1.8% *Significantly different between those who collaborate with the WBG and those who do not. To what extent do you agree with the following statements about the World Bank Group’s work in Nepal? Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 108 6.85 1.88 159 6.07 1.97 development in Nepal* The WBG’s work is aligned with what I consider the development priorities 105 6.51 1.85 156 5.71 2.15 for Nepal* (1-Strongly disagree, 10-Strongly agree) *Significantly different between those who collaborate with the WBG and those who do not. 85 World Bank Group Country Opinion Survey 2016: Nepal B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Nepal, in terms of each of the following? Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Responsiveness to needs* 104 6.38 1.67 142 5.75 1.99 Flexibility (in terms of the institution’s products and services) 93 5.32 1.86 131 5.38 1.92 Flexibility (in terms of changing country circumstances) 95 5.69 1.82 131 5.38 1.93 Being inclusive 96 6.48 1.81 139 5.97 2.10 Openness (sharing data and other information)* 99 6.74 1.95 137 6.04 2.36 Collaboration with the Government 98 7.26 1.70 146 6.98 1.92 The speed in which it gets things accomplished on the ground 92 6.09 1.83 139 5.78 1.86 Ease of access to the people at the World Bank Group who are making 95 6.31 2.27 135 5.21 2.29 decisions important to my work* Collaboration with civil society* 94 5.86 2.07 144 5.27 2.13 Staff accessibility* 96 6.55 2.11 144 5.31 2.11 Collaboration with other donors and development partners 92 6.79 1.81 141 6.42 1.89 Collaboration with the private sector* 87 6.01 1.94 141 5.44 2.14 Straightforwardness and honesty* 97 7.24 1.91 139 6.41 1.97 Treating clients and stakeholders in Nepal with respect* 98 7.06 1.98 141 6.36 2.09 Being a long-term partner* 100 8.07 1.88 149 7.38 2.22 (1-To no degree at all, 10-To a very significant degree) *Significantly different between those who collaborate with the WBG and those who do not. 86 World Bank Group Country Opinion Survey 2016: Nepal C. World Bank Group’s Sectoral Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Nepal? (1-Not important at all, 10-Very important) Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Tourism 99 7.01 2.43 158 7.63 2.58 Financial markets 95 6.83 2.35 152 7.33 2.13 Transport 103 8.21 2.18 157 8.48 2.02 Anti-corruption* 95 6.37 2.68 154 7.63 2.63 Transitional justice* 95 5.55 2.42 150 6.28 2.74 Urban development 98 7.23 2.05 155 7.62 1.97 Environmental sustainability 104 7.21 2.24 151 7.72 1.90 Trade and exports* 91 6.75 2.25 152 7.46 2.25 Information and communications technology 94 6.89 2.07 155 7.44 2.26 Poverty reduction* 100 8.19 2.11 159 8.86 1.62 Gender equity 94 6.87 2.35 150 7.01 2.37 Private sector development 102 7.30 2.10 149 7.53 2.30 Foreign direct investment 96 7.46 2.08 144 7.56 2.31 Local governance and institutions 102 7.34 2.11 151 7.40 2.44 Water and sanitation 96 7.53 2.00 152 7.94 1.89 Regulatory framework 92 6.87 2.54 147 7.09 2.29 Economic growth 100 8.45 1.76 149 8.85 1.51 Energy/Energy security* 102 8.57 1.91 150 9.05 1.69 Disaster management 92 7.71 1.92 150 7.98 2.09 Public sector governance/reform 101 7.83 2.01 149 7.79 2.29 Job creation/employment 103 8.17 1.95 155 8.38 1.99 Communicable/non-communicable diseases 92 6.66 2.18 146 7.07 2.44 Social cohesion/Inclusion 94 6.77 2.41 147 6.81 2.66 Equality of opportunity 94 7.04 2.40 142 7.27 2.42 Social protection 96 6.59 2.45 150 6.74 2.59 Rural development 95 8.14 1.71 153 8.29 2.00 Global/regional integration 93 7.11 2.26 144 7.12 2.55 Food security 94 7.30 2.24 149 7.79 2.23 Natural resource management 95 7.80 2.00 152 7.84 2.35 Health 98 7.76 2.04 152 8.12 1.94 Climate change* 96 7.56 2.07 156 8.19 1.97 Agricultural development* 98 8.29 1.77 157 8.88 1.78 Education* 101 8.20 1.94 156 8.85 1.66 *Significantly different between those who collaborate with the WBG and those who do not. 87 World Bank Group Country Opinion Survey 2016: Nepal C. World Bank Group’s Sectoral Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Nepal? (1-Not effective at all, 10-Very effective) Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Gender equity 63 5.86 1.94 102 6.16 2.15 Information and communications technology 60 6.17 1.76 94 6.15 2.16 Transport 89 7.17 2.02 119 6.76 2.05 Tourism 53 6.00 2.36 93 5.72 2.30 Transitional justice 48 5.25 2.22 77 5.06 2.13 Urban development 74 6.43 2.17 118 6.25 2.06 Environmental sustainability 73 6.51 2.08 99 6.25 2.12 Regulatory framework 66 6.29 2.13 88 6.01 2.13 Communicable/non-communicable diseases 54 5.85 2.36 91 6.16 2.16 Poverty reduction 86 6.88 2.35 119 6.78 2.03 Anti-corruption 61 5.36 2.39 94 5.95 2.38 Private sector development 71 6.01 2.33 101 6.17 2.33 Foreign direct investment 56 5.98 2.28 89 6.18 2.05 Local governance and institutions 68 5.96 2.26 98 5.71 2.13 Water and sanitation 78 6.68 1.98 112 6.54 2.04 Trade and exports 52 5.98 2.31 86 5.73 1.96 Social cohesion/Inclusion 61 5.90 2.25 94 6.10 2.41 Economic growth 77 6.30 2.22 111 6.81 2.19 Health 71 6.63 2.24 111 6.48 2.21 Disaster management 71 6.17 2.44 111 6.59 2.28 Public sector governance/reform 71 6.68 2.20 97 6.19 2.11 Job creation/employment 66 6.02 2.28 100 5.91 2.25 Financial markets 51 6.47 2.10 85 5.82 2.18 Equality of opportunity 55 5.76 2.11 99 5.82 2.29 Energy/Energy security 79 6.38 2.29 104 6.10 2.38 Rural development 76 6.66 2.19 111 6.32 2.17 Global/regional integration 49 6.29 2.19 84 5.98 2.32 Food security 62 6.18 2.32 105 6.18 2.25 Education 87 6.85 2.31 115 6.50 2.15 Social protection 49 5.98 2.25 85 5.56 2.29 Climate change 73 6.34 2.36 97 6.23 2.12 Agricultural development 78 6.64 2.23 109 6.62 2.33 Natural resource management 69 6.45 2.21 97 6.33 2.22 *Significantly different between those who collaborate with the WBG and those who do not. 88 World Bank Group Country Opinion Survey 2016: Nepal C. World Bank Group’s Sectoral Effectiveness and Results (continued) Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD To what extent does the WBG’s work help to achieve development results in 102 6.90 1.83 157 6.68 2.08 Nepal? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Nepal? Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD The WBG's financial instruments meet the needs of Nepal* 99 5.70 2.01 147 6.31 2.35 The WBG meets Nepal’s needs for knowledge services 96 5.77 2.26 145 6.27 2.16 (1-Strongly disagree, 10-Strongly agree) *Significantly different between those who collaborate with the WBG and those who do not. Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD To what extent do you believe the WBG measures and corrects its work in 94 5.99 1.84 128 6.21 2.08 real time in Nepal? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities In Nepal, to what extent do you believe that the World Bank Group’s knowledge work and activities: Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Are timely* 93 6.46 1.85 127 5.86 2.06 Include appropriate level of stakeholder involvement during preparation* 87 6.39 1.96 127 5.83 1.96 Lead to practical solutions 89 6.09 1.79 127 5.91 2.14 Are accessible (well written and easy to understand)* 93 6.85 1.93 130 6.13 2.12 Are source of relevant information on global good practices* 91 7.13 1.87 127 6.39 2.11 Are adequately disseminated* 94 6.68 2.05 124 6.02 2.16 Are translated enough into local language 75 5.33 2.41 114 5.25 2.22 Are adaptable to Nepal’s specific development challenges and country 91 6.49 1.96 130 6.13 2.13 circumstances Are aligned with government’s development priorities 95 6.85 1.98 131 6.69 2.12 (1-To no degree at all, 10-To a very significant degree) *Significantly different between those who collaborate with the WBG and those who do not. 89 World Bank Group Country Opinion Survey 2016: Nepal D. The World Bank Group’s Knowledge Work and Activities (continued) Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the WBG's knowledge 96 6.98 1.65 151 6.67 2.15 work and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's 98 7.31 1.49 147 6.70 2.04 knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between those who collaborate with the WBG and those who do not. E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD The World Bank Group disburses funds promptly* 89 6.96 2.19 106 5.82 2.39 The World Bank Group effectively monitors and evaluates the projects and 99 7.29 1.82 128 6.82 2.10 programs it supports The World Bank Group’s approvals and reviews are done in a timely fashion 96 7.02 1.91 120 6.52 2.06 The World Bank Group’s “Safeguard Policy” requirements are reasonable* 89 6.97 1.95 103 6.26 1.87 The World Bank Group’s conditions on its lending are reasonable 87 6.39 2.01 109 6.12 2.41 The World Bank Group takes decisions quickly in Nepal 90 6.63 2.08 119 6.24 2.01 Working with the World Bank Group increases Nepal’s institutional 99 7.30 1.83 133 7.19 2.03 capacity Where country systems are adequate, the World Bank Group makes 95 7.15 1.81 107 6.73 2.00 appropriate use of them The World Bank Group provides effective implementation support 95 7.15 2.03 125 6.74 2.00 The World Bank Group effectively promotes grievance redressal in the 87 6.94 2.10 114 6.50 2.01 projects it supports *Significantly different between those who collaborate with the WBG and those who do not. Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD To what extent do you believe that the WBG’s work helps to find solutions 80 6.57 1.85 132 6.61 2.09 that promote private public partnerships in Nepal? (1-To no degree at all, 10-To a very significant degree) 90 World Bank Group Country Opinion Survey 2016: Nepal F. World Bank Group’s Work in Response to the Earthquake in Nepal To what extent do you agree with the following statements related to the World Bank Group's work in response to the earthquake in Nepal last year? Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD The level of the World Bank Group’s lending for the post-earthquake 66 6.58 2.08 94 6.46 2.19 response was appropriate. The World Bank Group’s lending for post-earthquake response was done at 71 6.51 2.34 82 6.41 2.27 the appropriate speed. The World Bank Group’s work (advice, lending, etc.) in response to the earthquake helped engender institutional change to improve disaster 66 5.95 2.14 82 6.07 2.44 management and response in Nepal. The World Bank Group’s work (advice, lending, etc.) helped to build 63 6.10 2.19 84 5.79 2.48 institutional capacity for future disasters. The World Bank Group’s role as convener and facilitator of other donors 67 6.90 2.39 87 6.91 2.29 was very effective in response to last year’s earthquake. (1-Strongly disagree, 10-Strongly agree) *Significantly different between stakeholder groups H. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate. 81 6.86 2.19 86 6.52 1.97 I find the information on the World Bank Group’s websites useful. 78 7.44 1.65 87 7.26 1.82 The World Bank Group’s social media channels are valuable sources of 51 7.25 2.06 85 7.35 1.98 information about the institution When I need information from the World Bank Group I know how to find it* 80 7.23 2.11 69 6.07 2.49 The World Bank Group is responsive to my information requests and 70 7.20 2.09 66 6.15 2.28 inquiries* *Significantly different between those who collaborate with the WBG and those who do not. 91 World Bank Group Country Opinion Survey 2016: Nepal Appendix E: Responses to Select Questions by Year18 Comparing responses across Country Surveys reflect changes in attitudes over time, but also changes in respondent samples and changes to the survey instrument itself. To reduce the influence of the latter factor, only those questions with similar response scales/options were analyzed. Although the FY13 and FY16 samples were fairly similar, the samples from both years were weighted to have equivalent stakeholder groups. Original Distribution Percentage of Respondents FY13 FY16 Office of the President/Prime Minister/Minister 3.8% 2.0% Government institutions (includes office of Parliamentarian, employees of ministries, independent government institutions, 23.2% 33.0% PMU/Consultants on WBG supported projects, and judiciary) Bilateral/multilateral agencies 7.8% 6.1% Private sector (includes financial sector/private banks) 10.2% 15.0% Academia 9.2% 9.5% Media 6.8% 7.1% Civil society (includes NGOs/CBOs, private foundations, trade 34.8% 16.3% unions, faith-based groups, women’s groups, and youth groups) Local government 4.1% 10.9% Total Number of Respondents (Un-Weighted) 293 294 (Note, respondents who indicated Other were excluded.) The weighted stakeholder breakdown is presented below: Weighted Distribution Percentage of Respondents FY13 FY16 Office of the President/Prime Minister/Minister 2.3% 2.3% Government Institutions 28.6% 28.4% Bilateral/Multilateral Agency 6.9% 7.4% Private Sector 13.7% 13.6% Academia 10.1% 10.1% Media 7.5% 7.6% Civil Society 22.9% 22.7% Local Government 8.0% 7.9% Total Number of Respondents (Weighted) 267 277 All data presented in this appendix are weighted. As a result, means of the FY16 data and the total number of respondents indicated will be slightly different from the aggregated responses in Appendix A. Similarly, responses from FY13 respondents and the total number of respondents indicated may differ from those reported in the FY13 COS report. A. General Issues facing Nepal In general, would you say that Nepal is headed in...?* Percentage of Respondents FY13 FY16 The right direction 26.2% 47.1% The wrong direction 23.7% 22.0% Not sure 50.1% 31.0% *Significantly different between FY16 and FY13 respondents. 18 Only those questions that were asked in the FY ’13 and FY ’16 country opinion surveys, with similar response scales/options, are presented. 92 World Bank Group Country Opinion Survey 2016: Nepal B. Overall Attitudes toward the World Bank Group FY13 FY16 N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in Nepal? 261 6.13 2.03 266 5.88 2.22 (1-Not familiar at all, 10-Extremely familiar) FY13 FY16 N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 253 5.73 1.92 255 6.21 2.18 effectiveness in Nepal.* (1-Not effective at all, 10-Very effective) *Significantly different between FY16 and FY13 respondents. FY13 FY16 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared 232 5.82 2.01 235 6.09 1.99 to help Nepal solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group’s work in Nepal? FY13 FY16 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 254 6.33 2.06 249 6.27 2.11 development in Nepal The World Bank Group’s work is aligned with what I consider the 248 5.99 2.06 244 5.88 2.15 development priorities for Nepal (1-Strongly disagree, 10-Strongly agree) To what extent is the World Bank Group an effective development partner in Nepal in terms of each of the following? FY13 FY16 N Mean SD N Mean SD Responsiveness to needs 224 6.08 1.91 231 6.01 1.98 Flexibility (in terms of the institution’s products and services) 223 5.57 1.95 209 5.36 1.89 Flexibility (in terms of changing country circumstances) 221 5.68 1.81 213 5.55 1.87 Being inclusive 219 6.29 1.99 217 6.15 2.00 Openness (sharing data and other information) 218 6.33 2.00 221 6.25 2.28 Collaboration with the Government* 230 7.40 1.68 228 7.02 1.87 Collaboration with civil society* 212 5.99 1.99 226 5.53 2.10 Staff accessibility 220 5.80 2.04 222 5.70 2.23 Collaboration with other donors and development partners 210 6.59 1.81 217 6.53 1.92 Straightforwardness and honesty 222 6.55 1.87 216 6.66 2.07 (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY16 and FY13 respondents. 93 World Bank Group Country Opinion Survey 2016: Nepal C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Nepal? (1-Not effective at all, 10-Very effective) FY13 FY16 N Mean SD N Mean SD Gender equity 215 6.09 1.80 159 6.13 2.00 Information and communications technology 203 5.84 1.97 148 6.25 2.03 Transport* 225 6.32 1.94 196 6.94 2.09 Tourism* 193 5.42 1.97 142 6.00 2.37 Urban development* 207 5.75 1.98 182 6.27 2.11 Environmental sustainability* 212 5.93 1.90 163 6.35 2.07 Regulatory framework 188 5.81 1.79 150 6.09 2.09 Poverty reduction* 227 6.22 1.89 191 6.84 2.22 Anti-corruption* 210 4.44 2.18 151 5.88 2.45 Private sector development* 213 5.60 2.03 166 6.33 2.28 Local governance and institutions 202 5.54 1.84 161 5.88 2.23 Water and sanitation 208 6.24 1.87 182 6.60 1.99 Social cohesion/Inclusion* 196 5.25 1.98 151 6.09 2.28 Economic growth* 217 6.10 2.00 178 6.58 2.27 Health 214 6.17 1.87 173 6.44 2.22 Public sector governance/reform 201 6.03 1.75 164 6.37 2.11 Job creation/employment* 216 5.24 1.91 162 6.00 2.26 Equality of opportunity* 192 5.08 1.99 148 5.80 2.22 Energy/Energy security 213 5.79 1.93 174 6.21 2.35 Food security* 199 5.67 1.80 160 6.18 2.30 Education 219 6.46 1.89 189 6.51 2.21 Social protection 187 5.31 2.06 129 5.73 2.19 *Significantly different between FY16 and FY13 respondents. FY13 FY16 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 254 6.23 1.91 244 6.78 2.03 development results in Nepal?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY16 and FY13 respondents. To what extent do you agree with the following statements about the World Bank Group in Nepal? FY13 FY16 N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of Nepal 244 5.86 1.89 232 6.10 2.26 The World Bank Group meets Nepal’s needs for knowledge services 245 6.05 1.90 228 6.03 2.27 (1-Strongly disagree, 10-Strongly agree) 94 World Bank Group Country Opinion Survey 2016: Nepal D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Percentage of Respondents FY13 FY16 Weekly 6.5% 4.0% Monthly 15.8% 17.5% A few times a year* 44.3% 35.4% Rarely 29.2% 31.8% Never* 4.2% 11.3% *Significantly different between FY16 and FY13 respondents. In Nepal, to what extent do you believe that the World Bank Group’s knowledge work and activities: FY13 FY16 N Mean SD N Mean SD Are timely* 204 5.64 2.01 207 6.18 2.04 Include appropriate level of stakeholder involvement during preparation* 216 5.65 1.80 203 6.08 2.02 Lead to practical solutions 216 5.99 1.76 204 6.05 2.09 Are accessible (well written and easy to understand) 224 6.13 2.01 211 6.42 2.12 Are source of relevant information on global good practices 220 6.45 1.80 204 6.71 2.08 Are adequately disseminated* 224 5.53 2.16 207 6.33 2.20 Are translated enough into local language 207 5.65 2.08 180 5.39 2.34 Are adaptable to Nepal’s specific development challenges and country 223 5.79 1.81 206 6.32 2.12 circumstances* Are aligned with government’s development priorities* 231 6.04 1.88 213 6.82 2.16 (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY16 and FY13 respondents. FY13 FY16 N Mean SD N Mean SD Overall, how significant a contribution do you believe the WBG’s knowledge 244 6.10 1.85 232 6.78 2.03 work and activities make to development results in your country?* Overall, how would you rate the technical quality of the World Bank Group's 240 6.52 1.62 229 6.97 1.92 knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between FY16 and FY13 respondents 95 World Bank Group Country Opinion Survey 2016: Nepal E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? FY13 FY16 N Mean SD N Mean SD The World Bank Group disburses funds promptly* 198 5.64 2.15 178 6.24 2.32 The World Bank Group effectively monitors and evaluates the projects and 227 6.31 2.01 211 6.98 2.03 programs it supports* The World Bank Group’s approvals and reviews are done in a timely 212 6.11 1.91 200 6.74 2.02 fashion* The World Bank Group’s “Safeguard Policy” requirements are reasonable* 195 6.17 1.86 178 6.59 1.95 The World Bank Group’s conditions on its lending are reasonable 211 6.11 2.15 179 6.32 2.28 Working with the World Bank Group increases Nepal’s institutional 235 6.66 1.98 214 7.25 2.00 capacity* Where country systems are adequate, the World Bank Group makes 196 6.22 1.96 184 6.93 1.87 appropriate use of them* The World Bank Group provides effective implementation support 219 6.54 1.95 204 6.92 2.03 (1-Strongly disagree, 10-Strongly agree) *Significantly different between FY16 and FY13 respondents. H. Communication and Information Sharing Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information in its possession that is not a list of exceptions? Percentage of Respondents FY13 FY16 Yes 36.4% 37.8% No 63.6% 62.2% Have you requested information from the World Bank Group on its activities in the past year? Percentage of Respondents FY13 FY16 Yes 14.6% 20.8% No 85.4% 79.2% Were you able to obtain this information? Percentage of Respondents FY13 FY16 Yes 77.9% 78.1% No 22.1% 21.9% Do you have access to the Internet?* Percentage of Respondents FY13 FY16 Yes 91.4% 96.1% No 8.6% 3.9% *Significantly different between FY16 and FY13 respondents. Do you use/have used the World Bank Group website? Percentage of Respondents FY13 FY16 Yes 72.4% 71.1% No 27.6% 28.9% 96 World Bank Group Country Opinion Survey 2016: Nepal H. Communication and Information Sharing (continued) Which Internet connection do you use primarily when visiting a World Bank Group website?* Percentage of Respondents FY13 FY16 High speed/WiFi 75.3% 88.8% 3G/Mobile 24.7% 11.2% *Significantly different between FY16 and FY13 respondents. Please rate how much you agree with the following statements. FY13 FY16 N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate. 179 6.61 1.91 155 6.63 2.09 I find the information on the World Bank Group’s websites useful.* 178 6.74 1.88 153 7.35 1.72 When I need information from the World Bank Group I know how to find it* 170 5.87 2.26 136 6.67 2.40 The World Bank Group is responsive to my information requests and 140 6.29 2.01 128 6.68 2.27 inquiries (1-Strongly disagree, 10-Strongly agree) *Significantly different between FY16 and FY13 respondents. I. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Percentage of Respondents FY13 FY16 Yes 48.0% 39.4% No 52.0% 60.6% Which of the following describes most of your exposure to the World Bank Group in Nepal? (Choose no more than TWO) Percentage of Respondents (Responses combined) FY13 FY16 Observer* 23.3% 33.4% Use World Bank Group reports/data* 40.1% 23.7% Engage in World Bank Group related/sponsored events/activities 34.4% 33.4% Collaborate as part of my professional duties* 21.2% 33.3% Use World Bank Group website for information, data, research, etc.* 41.5% 24.9% *Significantly different between FY16 and FY13 respondents. Which best represents your geographic location? Percentage of Respondents FY13 FY16 Kathmandu 45.4% 53.4% Outside Kathmandu 54.6% 46.6% 97 World Bank Group Country Opinion Survey 2016: Nepal Appendix F: Indicator Questions as a Function of Exposure to the World Bank Group Which of the following Which of the following describes most of your exposure to the World Bank in Nepal? (Choose no more than TWO) describes your level of interaction with the WBG? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Not Currently No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Indicator Question Collaborating Collaborating Overa l l , pl ea s e ra te your i mpres s i on of the Worl d Ba nk Group’s 5.98 6.53 6.32 5.96 6.15 6.39 6.06 6.50 6.12 6.37 6.22 6.18 effecti venes s i n Nepa l . Overa l l the Worl d Ba nk Group currentl y pl a ys a rel eva nt rol e i n 6.07 6.85 6.59 5.77 6.23 6.59 6.35 6.28 6.15 6.66 6.35 6.25 devel opment i n Nepa l The Worl d Ba nk Group’s work i s a l i gned wi th wha t I cons i der 5.71 6.51 6.28 5.32 5.87 6.30 5.98 5.98 5.68 6.53 6.02 5.85 the devel opment pri ori ti es for Nepa l Res pons i venes s to needs 5.75 6.38 6.07 5.79 5.92 6.14 5.86 6.24 5.77 6.42 6.10 5.63 Fl exi bi l i ty (i n terms of the i ns ti tuti on’s products a nd s ervi ces ) 5.38 5.32 5.42 4.84 5.11 5.63 5.28 5.20 5.31 5.15 5.14 5.59 Fl exi bi l i ty (i n terms of cha ngi ng country ci rcums ta nces ) 5.38 5.69 5.66 5.14 5.27 6.08 5.56 5.35 5.50 5.47 5.42 5.72 Bei ng i ncl us i ve 5.97 6.48 6.27 5.77 5.97 6.57 5.99 6.39 6.05 6.27 6.19 5.95 Opennes s (s ha ri ng da ta a nd other i nforma ti on) 6.04 6.74 6.56 5.79 6.18 6.72 6.30 6.36 6.12 6.72 6.34 6.26 Col l a bora ti on wi th the Government 6.98 7.26 7.27 6.61 7.07 7.05 7.04 7.11 6.90 7.38 7.10 6.97 The s peed i n whi ch i t gets thi ngs a ccompl i s hed on the ground 5.78 6.09 5.92 5.87 5.98 5.68 5.87 5.97 5.95 5.81 5.81 6.18 Ea s e of a cces s to the peopl e a t the Worl d Ba nk Group who a re 5.21 6.31 5.94 4.85 5.65 5.48 5.40 6.03 5.32 6.13 5.74 5.23 ma ki ng deci s i ons i mporta nt to my work Col l a bora ti on wi th ci vi l s oci ety 5.27 5.86 5.55 5.21 5.44 5.45 5.29 5.76 5.40 5.52 5.40 5.56 Sta ff a cces s i bi l i ty 5.31 6.55 5.97 5.26 5.92 5.25 5.56 6.14 5.39 6.46 5.88 5.37 Col l a bora ti on wi th other donors a nd devel opment pa rtners 6.42 6.79 6.55 6.20 6.48 6.32 6.28 6.77 6.37 6.58 6.46 6.39 Col l a bora ti on wi th the pri va te s ector 5.44 6.01 5.74 5.29 5.58 5.63 5.35 6.11 5.53 5.72 5.70 5.32 Stra i ghtforwa rdnes s a nd hones ty 6.41 7.24 6.73 6.61 6.78 6.46 6.53 7.01 6.50 7.06 6.76 6.52 Trea ti ng cl i ents a nd s ta kehol ders i n Nepa l wi th res pect 6.36 7.06 6.77 6.19 6.64 6.46 6.49 6.78 6.35 7.05 6.72 6.23 Bei ng a l ong-term pa rtner 7.38 8.07 7.70 7.33 7.56 7.65 7.55 7.65 7.49 7.77 7.65 7.38 To wha t extent does the Worl d Ba nk Group’s work hel p to 6.68 6.90 6.65 6.88 6.57 7.19 6.83 6.51 6.87 6.44 6.62 7.07 a chi eve devel opment res ul ts i n Nepa l ? The WBG’s fi na nci a l i ns truments meet the needs of Nepa l 6.31 5.70 5.99 6.04 5.91 6.27 6.03 5.95 6.20 5.61 5.84 6.48 The WBG meets Nepa l ’s needs for knowl edge s ervi ces 6.27 5.77 5.97 6.01 5.82 6.45 5.96 6.03 6.09 5.77 5.86 6.34 Are a da pta bl e to Nepa l ’s s peci fi c devel opment cha l l enges a nd 6.13 6.49 6.47 5.78 6.35 6.03 6.24 6.31 6.17 6.45 6.22 6.39 country ci rcums ta nces Overa l l , how s i gni fi ca nt a contri buti on do you bel i eve the Worl d Ba nk Group’s knowl edge work a nd a cti vi ti es ma ke to 6.67 6.98 6.78 6.64 6.67 6.92 6.80 6.60 6.70 6.80 6.69 6.87 devel opment res ul ts i n your country? Overa l l , how woul d you ra te the techni ca l qua l i ty of the Worl d 6.70 7.31 7.16 6.48 6.95 6.87 6.90 7.00 6.79 7.23 6.85 7.18 Ba nk Group's knowl edge work a nd a cti vi ti es ? The Worl d Ba nk Group ta kes deci s i ons qui ckl y i n Nepa l 6.24 6.63 6.62 5.89 6.40 6.39 6.39 6.41 6.40 6.39 6.41 6.35 Where country s ys tems a re a dequa te, the Worl d Ba nk Group 6.73 7.15 7.04 6.36 6.95 6.53 6.77 6.98 6.72 7.06 6.85 6.81 ma kes a ppropri a te us e of them Yellow highlight indicates significant difference between Yes and No means. 98 World Bank Group Country Opinion Survey 2016: Nepal Appendix G: Nepal FY 2016 Questionnaire World Bank Group Country Survey FY16 – Nepal The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Nepal or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Nepal, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Nepal. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING NEPAL A1. In general would you say that Nepal is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 99 World Bank Group Country Opinion Survey 2016: Nepal SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Nepal. Please identify which of the following you consider the most important development priorities in Nepal? (Choose no more than THREE) 1 Global/Regional integration 18 Poverty reduction 2 Food security 19 Transport (e.g., roads, bridges, transportation) Public sector governance/ reform (i.e., government 3 effectiveness, public financial management, public 20 Education expenditure, fiscal system reform) Social protection (e.g., pensions, targeted social 4 21 Agricultural development assistance) 5 Gender equity 22 Trade and exports 6 Private sector development 23 Tourism 7 Foreign direct investment 24 Anti corruption 8 Urban development 25 Local governance/Institutions 9 Energy/ Energy security 26 Regulatory framework 10 Job creation/employment 27 Communicable/non-communicable diseases 11 Rural development 28 Natural resource management 12 Financial markets 29 Transitional justice 13 Water and sanitation 30 Economic growth 14 Environmental sustainability 31 Disaster management 15 Equality of opportunity (i.e., equity) 32 Information and communications technology 16 Health 33 Social cohesion/Inclusion 17 Climate change (e.g., mitigation, adaptation) A3. The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Nepal? (Choose no more than THREE) 1 Water and sanitation 17 Anti corruption 2 Equality of opportunity (i.e., equity) 18 Education 3 Rural development 19 Foreign direct investment 4 Climate change (e.g., mitigation, adaptation) 20 Energy/Energy security Public sector governance/ reform (i.e., government 5 Global/Regional integration 21 effectiveness, public financial management, public expenditure, fiscal system reform) 6 Gender equity 22 Private sector development 7 Economic growth 23 Natural resource management 8 Urban development 24 Environmental sustainability 9 Regulatory framework 25 Health Social protection (e.g., pensions, targeted social 10 26 Agricultural development assistance) 11 Transitional justice 27 Disaster management 12 Transport (e.g., roads, bridges, transportation) 28 Job creation/employment 13 Tourism 29 Financial markets 14 Communicable/non-communicable diseases 30 Trade and exports 15 Information and communications technology 31 Food security 16 Local governance/Institutions 32 Social cohesion/Inclusion 100 World Bank Group Country Opinion Survey 2016: Nepal SECTION A: GENERAL ISSUES A4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Nepal? (Choose no more than TWO) 1 Consistent economic growth 2 More reliable social safety net 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Better employment opportunities for young people 11 Better employment opportunities for women 12 Greater equity of fiscal policy 13 Education and training that better ensure job opportunity 14 Better quality public services 15 Other (please specify):_____________________________________ A5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Nepal? (Select only ONE response) 1 A very big problem 2 A moderately big problem 3 A small problem 4 Not a problem at all 5 Don’t know A6. In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem? (Select only ONE response) 1 A very serious problem 2 A somewhat serious problem 3 Not too serious problem 4 Not a problem 5 Don’t know PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 101 World Bank Group Country Opinion Survey 2016: Nepal SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Nepal? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Nepal. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Nepal solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank Group can have the most impact on development results in Nepal, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Nepal? (Choose no more than THREE) 1 Health 18 Economic growth 2 Tourism 19 Private sector development 3 Transport (e.g., roads, bridges, transportation) 20 Water and sanitation 4 Agricultural development 21 Food security 5 Global/Regional integration 22 Climate change (e.g., mitigation, adaptation) 6 Job creation/employment 23 Information and communications technology Public sector governance/ reform (i.e., government 7 effectiveness, public financial management, public 24 Trade and exports expenditure, fiscal system reform) Social protection (e.g., pensions, targeted social 8 25 Equality of opportunity (i.e., equity) assistance) 9 Rural development 26 Transitional justice 10 Foreign direct investment 27 Regulatory framework 11 Education 28 Communicable/non-communicable diseases 12 Energy/ Energy security 29 Natural resource management 13 Gender equity 30 Poverty reduction 14 Financial markets 31 Anti corruption 15 Local governance/Institutions 32 Social cohesion/Inclusion 16 Urban development 33 Disaster management 17 Environmental sustainability 102 World Bank Group Country Opinion Survey 2016: Nepal SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Nepal? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Policy advice, studies, analyses   2 Data and statistics   3 Convening/Facilitating   4 Financial resources   5 Capacity development   6 Technical assistance   Help to bring discipline/effective supervision to 7   implementation of investment projects 8 Mobilizing third party financial resources   9 Donor coordination   Linkage to non-Bank expertise (i.e., South-South 10   knowledge sharing) 11 Other (please specify): ________________________   B6. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Nepal? (Choose no more than TWO) 1 Too influenced by developed countries 2 Not exploring alternative policy options 3 Not collaborating enough with stakeholders outside the Government 4 Its advice and strategies do not lend themselves to practical problem solving 5 Not enough public disclosure of its work 6 Arrogant in its approach 7 Not client focused 8 The credibility of its knowledge/data 9 World Bank Group’s processes too complex 10 Not willing to honestly criticize policies and reform efforts in the country 11 Staff too inaccessible 12 Imposing technocratic solutions without regard to political realities 13 World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and procedures) 14 Not aligned with other donors’ work 15 Not aligned with country priorities 16 Not adequately sensitive to political/social realities in Nepal 17 Other (please specify): __________________________________________________ 18 Don’t know 103 World Bank Group Country Opinion Survey 2016: Nepal SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B7. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Nepal? (Choose no more than TWO) 1 Trust Fund management 2 Knowledge products/services (analytical work, studies, surveys, etc.) 3 Capacity development 4 Technical assistance (advice, best practice, international experience, etc.) 5 Investment lending (financing specific projects) 6 Policy based lending / budget support to the Government 7 Multi-sectoral approaches 8 Emergency response 9 Other (please specify): __________________________________________________ 10 Don’t know B8. To what extent do you believe that the World Bank Group’s work and support help the poorest in Nepal? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know B9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Parliament 8 NGOs/Community Based Organizations (CBOs) 2 Donor community 9 Youth/university groups 3 Media 10 Beneficiaries 4 Local Government 11 Women’s groups 5 Emerging donors (e.g., India, China) 12 Regional organizations 6 Private sector 13 Other (please specify): _____________________ 7 Academia/think tanks/research institutes 14 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Nepal? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B10 1 2 3 4 5 6 7 8 9 10  relevant role in development in Nepal The World Bank Group’s work is aligned with what I B11 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Nepal 104 World Bank Group Country Opinion Survey 2016: Nepal SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Nepal, in terms of each of the following? To no To a very Don't degree at significant know all degree B12 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B13 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B14 1 2 3 4 5 6 7 8 9 10  circumstances) B15 Being inclusive 1 2 3 4 5 6 7 8 9 10  B16 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B17 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B18 1 2 3 4 5 6 7 8 9 10  the ground Ease of access to the people at the World Bank B19 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10  work B20 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B21 Staff accessibility 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development B22 1 2 3 4 5 6 7 8 9 10  partners B23 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  B24 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in Nepal with B25 1 2 3 4 5 6 7 8 9 10  respect B26 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  B27. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 Inadequate funding 2 Poor donor coordination 3 Political obstacles and instability 4 The World Bank Group is not sensitive enough to political/social realities on the ground 5 The Government works inefficiently 6 Lack of/inadequate levels of capacity in Government 7 There is not an adequate level of citizen/civil society participation 8 The World Bank Group works too slowly 9 The World Bank Group does not do adequate follow through/follow-up 10 Political pressures and obstacles 11 Reforms are not well thought out in light of country challenges 12 Other (please specify): ________________________________________ 105 World Bank Group Country Opinion Survey 2016: Nepal SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Nepal? Not important Very Don't at all important know 1 Tourism 1 2 3 4 5 6 7 8 9 10  2 Financial markets 1 2 3 4 5 6 7 8 9 10  3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  4 Anti corruption 1 2 3 4 5 6 7 8 9 10  5 Transitional justice 1 2 3 4 5 6 7 8 9 10  6 Urban development 1 2 3 4 5 6 7 8 9 10  7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  8 Trade and exports 1 2 3 4 5 6 7 8 9 10  9 Information and communications technology 1 2 3 4 5 6 7 8 9 10  10 Poverty reduction 1 2 3 4 5 6 7 8 9 10  11 Gender equity 1 2 3 4 5 6 7 8 9 10  12 Private sector development 1 2 3 4 5 6 7 8 9 10  13 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  14 Local governance/Institutions 1 2 3 4 5 6 7 8 9 10  15 Water and sanitation 1 2 3 4 5 6 7 8 9 10  16 Regulatory framework 1 2 3 4 5 6 7 8 9 10  17 Economic growth 1 2 3 4 5 6 7 8 9 10  18 Energy/Energy security 1 2 3 4 5 6 7 8 9 10  19 Disaster management 1 2 3 4 5 6 7 8 9 10  Public sector governance/ reform (i.e., government 20 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 21 Job creation/employment 1 2 3 4 5 6 7 8 9 10  22 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10  23 Social cohesion/Inclusion 1 2 3 4 5 6 7 8 9 10  24 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 25 1 2 3 4 5 6 7 8 9 10  assistance) 26 Rural development 1 2 3 4 5 6 7 8 9 10  27 Global/Regional integration 1 2 3 4 5 6 7 8 9 10  28 Food security 1 2 3 4 5 6 7 8 9 10  29 Natural resource management 1 2 3 4 5 6 7 8 9 10  30 Health 1 2 3 4 5 6 7 8 9 10  31 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  32 Agricultural development 1 2 3 4 5 6 7 8 9 10  33 Education 1 2 3 4 5 6 7 8 9 10  106 World Bank Group Country Opinion Survey 2016: Nepal SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Nepal? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know 1 Gender equity 1 2 3 4 5 6 7 8 9 10  2 Information and communications technology 1 2 3 4 5 6 7 8 9 10  3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  4 Tourism 1 2 3 4 5 6 7 8 9 10  5 Transitional justice 1 2 3 4 5 6 7 8 9 10  6 Urban development 1 2 3 4 5 6 7 8 9 10  7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  8 Regulatory framework 1 2 3 4 5 6 7 8 9 10  9 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10  10 Poverty reduction 1 2 3 4 5 6 7 8 9 10  11 Anti corruption 1 2 3 4 5 6 7 8 9 10  12 Private sector development 1 2 3 4 5 6 7 8 9 10  13 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  14 Local governance/Institutions 1 2 3 4 5 6 7 8 9 10  15 Water and sanitation 1 2 3 4 5 6 7 8 9 10  16 Trade and exports 1 2 3 4 5 6 7 8 9 10  17 Social cohesion/Inclusion 1 2 3 4 5 6 7 8 9 10  18 Economic growth 1 2 3 4 5 6 7 8 9 10  19 Health 1 2 3 4 5 6 7 8 9 10  20 Disaster management 1 2 3 4 5 6 7 8 9 10  Public sector governance/ reform (i.e., government 21 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 22 Job creation/employment 1 2 3 4 5 6 7 8 9 10  23 Financial markets 1 2 3 4 5 6 7 8 9 10  24 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  25 Energy/Energy security 1 2 3 4 5 6 7 8 9 10  26 Rural development 1 2 3 4 5 6 7 8 9 10  27 Global/Regional integration 1 2 3 4 5 6 7 8 9 10  28 Food security 1 2 3 4 5 6 7 8 9 10  29 Education 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 30 1 2 3 4 5 6 7 8 9 10  assistance) 31 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  32 Agricultural development 1 2 3 4 5 6 7 8 9 10  33 Natural resource management 1 2 3 4 5 6 7 8 9 10  107 World Bank Group Country Opinion Survey 2016: Nepal SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. To what extent does the World Bank Group’s work help to achieve development results in Nepal? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Nepal? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, C4 Development Policy Loan, Trust Funds, 1 2 3 4 5 6 7 8 9 10  Program 4 Result, etc.) meet the needs of Nepal The World Bank Group meets Nepal’s needs C5 for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10  analysis, data, technical assistance) C6. To what extent do you believe the World Bank Group measures and corrects its work in real time in Nepal? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 108 World Bank Group Country Opinion Survey 2016: Nepal SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Nepal, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no To a very Don't degree at significant know all degree D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D5 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on global D6 1 2 3 4 5 6 7 8 9 10  good practices D7 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D8 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Nepal’s specific D9 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances Are aligned with government’s development D10 1 2 3 4 5 6 7 8 9 10  priorities D11. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D12. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 109 World Bank Group Country Opinion Survey 2016: Nepal SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10  in Nepal Working with the World Bank Group increases E7 1 2 3 4 5 6 7 8 9 10  Nepal’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the E8 1 2 3 4 5 6 7 8 9 10  World Bank Group makes appropriate use of them The World Bank Group provides effective E9 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) The World Bank Group effectively promotes E10 1 2 3 4 5 6 7 8 9 10  grievance redressal in the projects it supports E11. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Nepal? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree E12. Which of the following best describes the World Bank Group’s support in Nepal? (Select only one response) The World Bank Group is sufficiently selective and focuses on the most important development challenges in 1 Nepal 2 The World Bank Group is not sufficiently selective in Nepal, and it is involved in too many areas of development. 3 Don’t know 110 World Bank Group Country Opinion Survey 2016: Nepal SECTION F: WORLD BANK GROUP’S WORK IN RESPONSE TO THE EARTHQUAKE IN NEPAL PLEASE ONLY RESPOND TO QUESTIONS IN THIS SECTION IF YOU HAVE KNOWLEDGE OF/EXPERIENCE WITH THE WORLD BANK GROUP’S WORK IN RESPONSE TO THE EARTHQUAKE IN NEPAL IN APRIL, 2015 To what extent do you agree with the following statements related to the World Bank Group’s work in response to the earthquake in Nepal last year? Strongly Strongly Don't disagree agree know The level of the World Bank Group’s lending F1 for the post-earthquake response was 1 2 3 4 5 6 7 8 9 10  appropriate. The World Bank Group’s lending for post- F2 earthquake response was done at the 1 2 3 4 5 6 7 8 9 10  appropriate speed. The World Bank Group’s work (advice, lending, etc.) in response to the earthquake F3 helped engender institutional change to 1 2 3 4 5 6 7 8 9 10  improve disaster management and response in Nepal. The World Bank Group’s work (advice, F4 lending, etc.) helped to build institutional 1 2 3 4 5 6 7 8 9 10  capacity for future disasters. The World Bank Group’s role as convener and F5 facilitator of other donors was very effective 1 2 3 4 5 6 7 8 9 10  in response to last year’s earthquake. F6. When considering the World Bank Group’s earthquake related work in Nepal, which of the following activities were most useful? (Choose no more than TWO) 1 Damage assessment (post-disaster needs assessment) 2 Knowledge exchange 3 Mobilizing donor support 4 World Bank Group lending 5 Institutional capacity building 6 Beneficiary targeting 7 Disaster preparedness F7. When looking forward, which activities do you believe the World Bank Group should emphasize in its post-earthquake work in Nepal? (Choose no more than TWO) 1 Rural housing reconstruction 2 Restoring rural markets 3 Resilient community infrastructures 4 “Building back better” 5 Transparency 6 Training 7 Preparedness 111 World Bank Group Country Opinion Survey 2016: Nepal SECTION G: THE FUTURE ROLE OF THE WORLD BANK GROUP IN NEPAL G1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Nepal? (Choose no more than TWO) 1 Offer more innovative financial products 2 Ensure greater selectivity in its work 3 Provide more timely data/knowledge/statistics/figures on Nepal’s economy 4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 5 Reach out more to groups outside of Government 6 Increase the level of capacity development in the country 7 Improve the quality of its experts as related to Nepal’s specific challenges 8 Offer more innovative knowledge services 9 Collaborate more effectively with Government clients (e.g., national, state, local) 10 Work faster 11 Reduce the complexity of obtaining World Bank Group financing 12 Other (please specify): ______________________________________________ G2. When considering the combination of services that the World Bank Group offers in Nepal, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Nepal? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Nepal 6 Don’t know 112 World Bank Group Country Opinion Survey 2016: Nepal SECTION H: COMMUNICATION AND INFORMATION SHARING H1. How do you get most of your information about economic and social development issues in Nepal? (Choose no more than TWO) Social media (e.g., Facebook, blogs, Twitter, 1 6 International television YouTube, Flickr) 2 International newspapers 7 Local newspapers 3 Local radio 8 Internet 4 International radio 9 Periodicals 5 Local television 10 Other (please specify): ____________________ H2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Direct contact with World Bank Group (i.e., face 1 5 World Bank Group’s website to face meetings/discussions) Social media (e.g., Facebook, blogs, Twitter, 2 Mobile phones 6 YouTube, Flickr) World Bank Group’s 3 7 e-Newsletters seminars/workshops/conferences World Bank Group’s publications and other 4 8 Other (please specify): ____________________ written materials Are you aware of the World Bank Group's Access to Information Policies under which the H3 World Bank Group discloses any information in its possession that is not on a list of Yes No exceptions? (If YES please go to Question H4; if NO please go to H5) H4. If yes, from which of the following sources did you learn about the World Bank Group's Access to Information Policies? (Select only ONE response) 1 World Bank Group’s seminars/workshops/conferences 2 World Bank Group’s website 3 World Bank Group’s e-Newsletters 4 News/Media 5 Colleagues/Friends/Peer organizations 6 Other (please specify): _____________________ Have you requested information from the World Bank Group on its activities in the past H5 Yes No year? (If YES please go to Question H6; if NO please go to H7) H6 Were you able to obtain this information? Yes No H7 Do you have access to the Internet? Yes No H8 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., Facebook, blogs, H9 Yes No Twitter, YouTube, and Flickr)? 113 World Bank Group Country Opinion Survey 2016: Nepal SECTION H: COMMUNICATION AND INFORMATION SHARING H10. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/WiFi 2 3G/Mobile Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to H11 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s H12 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., H13 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution When I need information from the World Bank Group I H14 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10  them, etc.) The World Bank Group is responsive to my information H15 1 2 3 4 5 6 7 8 9 10  requests and inquiries 114 World Bank Group Country Opinion Survey 2016: Nepal SECTION I: BACKGROUND INFORMATION I1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Regulatory 3 Office of Parliamentarian 13 Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial 4 14 Trade Union Department or Implementation Agency Project Management Unit (PMU) overseeing implementation of project/ 5 15 Women’s group Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Private Foundation 19 Other (please specify): ________________________ 10 Financial Sector/Private Bank I2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate Change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets I3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? (Select only ONE response) 1 Yes 2 No 115 World Bank Group Country Opinion Survey 2016: Nepal SECTION H: BACKGROUND INFORMATION I4. Which of the following agencies of the World Bank Group do you primarily engage with in Nepal? (Select only ONE response) 1 The World Bank (IDA) 2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ I5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No I6. If yes, what was your view of how the two institutions work together in Nepal? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know I7. Which of the following describes most of your exposure to the World Bank Group in Nepal? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. I8. What’s your gender? 1 Female 2 Male I9. Which best represents your geographic location? 1 Kathmandu 2 Outside Kathmandu Thank you for completing the survey! 116