96109 Costa Rica The World Bank Group Country Survey FY 2014 Report of Findings July 2014 The World Bank Group Costa Rica Country Opinion Survey 2014 Acknowledgements The Costa Rica Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Jing Guo, Jessica Cameron, and Svetlana Markova. Calita Woods and Dania Mendoza provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the Costa Rica country team and the local fielding agency Ipsos. In particular, PORG is grateful to Fabrizio Zarcone (Representative) and Cynthia Flores Mora (Communications Associate) for their ongoing support throughout the Country Opinion Survey process. 1 The World Bank Group Costa Rica Country Opinion Survey 2014 Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................5 IV. General Issues Facing Costa Rica ...............................................11 V. Overall Attitudes toward the World Bank Group .......................16 VI. Sectoral Importance and Effectiveness......................................27 VII. How the World Bank Group Operates .......................................32 VIII. World Bank Group’s Knowledge and Instruments .....................40 IX. The Future Role of the World Bank Group in Costa Rica............46 X. Communication and Openness..................................................48 XI. Appendices ................................................................................51 2 The World Bank Group Costa Rica Country Opinion Survey 2014 I. Objectives This survey was designed to achieve the following objectives:  Assist the World Bank Group in gaining a better understanding of how stakeholders in Costa Rica perceive the Bank Group;  Obtain systematic feedback from stakeholders in Costa Rica regarding:  Their views regarding the general environment in Costa Rica;  Their overall attitudes toward the World Bank Group in Costa Rica;  Overall impressions of the World Bank Group’s effectiveness and results, knowledge work and activities, and communication and information sharing in Costa Rica;  Perceptions of the World Bank Group’s future role in Costa Rica.  Use data to help inform Costa Rica country team’s strategy. II. Methodology In April – June 2014, 310 stakeholders of the World Bank Group in Costa Rica were invited to provide their opinions on the WBG’s work in the country by participating in a country opinion survey. Participants were drawn from the office of the President; office of a minister; office of a parliamentarian; ministries, ministerial departments, or implementation agencies; consultants/contractors working on WBG-supported projects/programs; project management units (PMUs) overseeing implementation of a project; local government officials; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community based organizations; the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 127 stakeholders participated in the survey (41% response rate). Some respondents completed questionnaires with a representative of an independent fielding agency. Others received a link to an online version of the questionnaire in the Qualtrics platform. Respondents were asked about: general issues facing Costa Rica; their overall attitudes toward the WBG; the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in Costa Rica; and the WBG’s communication and information sharing in Costa Rica. Every country that engages in the Country Opinion Survey must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. A. General Issues Facing Costa Rica: Respondents were asked to indicate whether Costa Rica is headed in the right direction, what they thought were the top three most important development priorities in the country, which areas would contribute most to reducing poverty and generating economic growth in Costa Rica, and how “shared prosperity� would be best achieved. B. Overall Attitudes toward the World Bank Group (WBG): Respondents were asked to rate their familiarity with the WBG and other regional development banks, their effectiveness in Costa Rica, WBG staff preparedness to help Costa Rica solve its development challenges, WBG’s local presence, WBG’s capacity building in Costa Rica, their agreement with various statements 3 The World Bank Group Costa Rica Country Opinion Survey 2014 II. Methodology (continued) B. Overall Attitudes toward the World Bank Group (WBG) (continued): regarding the WBG’s work, and the extent to which the WBG is an effective development partner. Respondents were asked to indicate the WBG’s greatest values and weaknesses, the most effective instruments in helping reduce poverty in Costa Rica, in which sectoral areas the WBG should focus most of its resources (financial and knowledge services), and to what reasons respondents attributed failed or slow reform efforts. Respondents were also asked to respond to a few questions about capacity building and whether they believe the World Bank Group should have more or less local presence. C. World Bank Group’s Effectiveness and Results: Respondents were asked to rate the extent to which the WBG’s work helps achieve development results in Costa Rica, the extent to which the WBG meets Costa Rica’s needs for knowledge services and financial instruments, the importance for the WBG to be involved in twenty nine development areas, and the WBG’s level of effectiveness across twenty one of these areas, such as transport, economic growth, public sector governance/reform, poverty reduction, and trade and exports. D. The World Bank Group’s Knowledge Work and Activities: Respondents were asked to indicate how frequently they consult WBG’s knowledge work and activities and to rate the effectiveness and quality of the WBG’s knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality. Respondents were also asked about the WBG reports, including which of them are the most useful, whether they raised substantive new information, and whether they provided them with useful information in terms of work they do. E. Working with the World Bank Group: Respondents were asked to rate WBG’s technical assistance/advisory work’s contribution to solving development challenges and their level of agreement with a series of statements regarding working with the WBG, such as the WBG’s “Safeguard Policy� requirements being reasonable, the WBG’s speed in disbursing funds, and whether the WBG is risk-averse. F. The Future Role of the World Bank Group in Costa Rica: Respondents were asked to indicate what the WBG should do to make itself of greater value in Costa Rica, and which services the Bank should offer more of in the country. They were asked whether WBG has moved to the right direction, and the future role international development cooperation should play in Costa Rica. G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the WBG, and their usage and evaluation of the WBG’s websites. Respondents were also asked about their awareness of the WBG’s Access to Information policy, were asked to rate WBG’s responsiveness to information requests, value of its social media channels, and levels of easiness to find information they needed. H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the WBG, their exposure to the WBG in Costa Rica, which WBG agencies they work with, whether IFC and the Bank work well together, and their geographic location. 4 The World Bank Group Costa Rica Country Opinion Survey 2014 III. Demographics of the Sample Current Position  For further analyses, respondents from the Office of the President and office of a minister were combined, respondents from consultants/contractors working on WBG projects were combined with those from PMUs, respondents from bilateral agencies were combined with those from multilateral agencies; respondents from the financial sector/private banks were combined with those from private sector organizations; Respondents from private foundations, NGOs, CBOs, and faith-based organizations were combined into “CSO.� Few respondents from the local governments, independent government organizations, and other organizations were included in the “Other� category. There were no respondents from trade unions or the judiciary branch. Percentage of Respondents (N=113) Private Sector Organization 20% Other 14% NGO 9% Employee of a Ministry, Ministerial Department or 7% Implementation Agency Private Foundation 5% Financial Sector/Private Bank 5% Academia/Research Institute/Think Tank 5% Office of Parliamentarian 4% Project Management Unit (PMU) overseeing 4% implementation of project Multilateral Agency 4% Media 4% Office of Minister 4% Independent Government Institution 4% Local Government Office or Staff 3% Consultant/Contractor working on World Bank Group 2% supported Project/Program Community Based Organization 2% Office of the President 1% Bilateral Agency 1% Faith-Based Group 1% “Which of the following best describes your current position?� (Respondents chose from a list.) 5 The World Bank Group Costa Rica Country Opinion Survey 2014 III. Demographics of the Sample (continued) Area of Primary Specialization Percentage of Respondents (N=115) Private sector development/foreign direct 12% investment Other 12% Agriculture/rural development 11% Generalist 11% Education 8% Information and communications 6% technology Social protection 6% Public sector governance/public financial 5% management/anti corruption Urban development 5% Financial markets/banking 4% Energy 4% Health/Communicable/non-communicable 4% diseases Transport 4% Law and justice/regulatory framework 3% Natural resource 3% management/environmental sustainability Gender equity/equality of opportunity 1% Job creation/employment 1% Water and sanitation 1% “Please identify the primary specialization of your work.� (Respondents chose from a list.) 6 The World Bank Group Costa Rica Country Opinion Survey 2014 III. Demographics of the Sample (continued) Geographic Location  Nearly all respondents indicated that they were located in the Greater Metropolitan Area. Because of the small number of respondents from other areas (North and South), statistical comparisons across geographic locations were not possible. Percentage of Respondents (N=112) Greater Metropolitan Area 88% North 7% South 5% “Which best represents your geographic location?� (Respondents chose from a list.) Collaboration with and Exposure to the World Bank Group  Differences in responses to the indicator questions, based on levels of collaboration and exposure to the World Bank Group in Costa Rica, can be found in Appendix C (see page 88) and Appendix D (see page 104). Please note that where these two factors appear to have a significant relationship with overall views of the World Bank Group, it is highlighted in yellow in Appendix D. Percentage of Respondents (N=114) Yes 18% No 82% "Currently, do you professionally collaborate/work with the World Bank Group in your country?� 7 The World Bank Group Costa Rica Country Opinion Survey 2014 III. Demographics of the Sample (continued) Collaboration with and Exposure to the World Bank Group (continued) Percentage of Respondents (N=97) Use World Bank Group website for 38% information, data, research, etc. Observer 34% Use World Bank Group reports/data 34% Engage in World Bank Group 27% related/sponsored events/activities Collaborate as part of my professional duties 8% "Which of the following describes most of your exposure to the World Bank Group in Costa Rica? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 8 The World Bank Group Costa Rica Country Opinion Survey 2014 III. Demographics of the Sample (continued) Exposure to Agencies within the World Bank Group Percentage of Respondents (N=109) None 67% The World Bank 17% The Multilateral Investment Guarantee 12% Agency The International Finance Corporation 6% "Which of the following describes most of your exposure to the World Bank Group in Costa Rica? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) Exposure to the World Bank and IFC Percentage of Respondents (N=107) Yes 15% No 85% “Do your projects involve both the World Bank and IFC?� 9 The World Bank Group Costa Rica Country Opinion Survey 2014 III. Demographics of the Sample (continued) Familiarity with the World Bank  Respondents across stakeholder groups had statistically similar levels of familiarity with the World Bank in Costa Rica.  Respondents’ ratings of familiarity with the World Bank were significantly, strongly correlated with their perceptions of the Bank’s overall effectiveness in Costa Rica, and significantly, moderately correlated with the Bank’s relevance to Costa Rica’s development and its ability to help achieve development results in Costa Rica. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.1 "How familiar are you with the work of the World Bank in Costa Rica?" (1 - "Not familiar at all", 10 - "Extremely familiar") Familiarity with Other Organizations  Respondents had significantly higher levels of familiarity with the Inter-American Development Bank than the World Bank, whereas they had significantly higher levels of familiarity with the World Bank than the Latin American Development Bank.  Respondents had statistically similar levels of familiarity with the Central American Bank for Economic Integration and the World Bank. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 Inter-American Development Bank 6.9 Central American Bank for Economic 6.3 Integration World Bank 6.1 Latin American Development Bank 3.4 "How familiar are you with the work of these organizations in Costa Rica?" (1 - "Not familiar at all", 10 - "Extremely familiar") 10 The World Bank Group Costa Rica Country Opinion Survey 2014 IV. General Issues Facing Costa Rica Headed in the Right Direction Percentage of Respondents (N=122) The right direction 70% Not sure 24% The wrong direction 6% "In general, would you say that Costa Rica is headed in ...?" (Respondents chose from a list.) 11 The World Bank Group Costa Rica Country Opinion Survey 2014 IV. General Issues Facing Costa Rica (continued) Development Priority  Across all stakeholder groups, “transport� was considered the top development priority in Costa Rica. Among all respondents, those who are “generalists� (11% of the sample) and those who identified “public sector development/foreign direct investment� (12% of the sample) as their primary area of work were significantly more likely to indicate that “transport� was one of the most important development priorities in Costa Rica, compared to respondents in other areas of work. Percentage of Respondents (N=126) Transport 42% Economic growth 33% Public sector governance/ reform 32% Poverty reduction 30% Trade and exports 24% Job creation/employment 22% Foreign direct investment 17% Financial markets 15% Education 13% Energy 11% Anti-corruption 10% Rural development 7% Global/regional integration 6% Natural resource management 6% Climate change 6% Health 4% "Listed below are a number of development priorities in Costa Rica. Please identify which of the following you consider the most important development priorities in Costa Rica. (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) When more than 10% of the sample are respondents from a particular sector (see the full list of specialized sectoral areas in question H2 in Appendix F), analyses are done to see these respondents’ views about development priorities in comparison to respondents from other sectors. 12 The World Bank Group Costa Rica Country Opinion Survey 2014 IV. General Issues Facing Costa Rica (continued) What Would Contribute Most to Reducing Poverty  Respondents across stakeholder groups and sectors all agreed that development in “job creation/employment� would contribute most to poverty reduction in Costa Rica. Percentage of Respondents (N=123) Job creation/employment 44% Education 39% Transport 33% Economic growth 27% Rural development 22% Public sector governance/ reform 20% Trade and exports 16% Foreign direct investment 15% Equality of opportunity 13% Domestic private sector development 12% Financial markets 11% Natural resource management 11% Health 6% Agricultural development 6% Social protection 4% "Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Costa Rica?" (Respondents chose from a list. Responses combined.) When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question H2 in Appendix F), analyses are done to see these respondents’ views about the areas of development that would contribute most to reducing poverty in comparison to respondents from other sectors. 13 The World Bank Group Costa Rica Country Opinion Survey 2014 IV. General Issues Facing Costa Rica (continued) What Would Contribute Most to Generating Economic Growth  Respondents across sectoral areas all agreed that development in “transport� would contribute most to economic growth in Costa Rica. Percentage of Respondents (N=125) Transport 60% Foreign direct investment 41% Trade and exports 36% Job creation/employment 24% Public sector governance/ reform 22% Domestic private sector development 19% Education 13% Financial markets 12% Rural development 11% Regulatory framework 10% Energy 10% Agricultural development 8% Natural resource management 6% Global/regional integration 6% Anti corruption 5% Urban development 4% "Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Costa Rica? (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question H2 in Appendix F), analyses are done to see these respondents’ views about the areas of development that would contribute most to economic growth in comparison to respondents from other sectors. 14 The World Bank Group Costa Rica Country Opinion Survey 2014 IV. General Issues Facing Costa Rica (continued) Factors Contributing to “Shared Prosperity� Percentage of Respondents (N=112) Better entrepreneurial opportunities 47% Education and training that better ensure job 40% opportunity Consistent economic growth 31% A growing middle class 15% Greater voice and participation for citizens to 13% help ensure greater accountability Better opportunity for the poor who live in 12% rural areas Better quality public services 9% Better employment opportunities for women 6% Better employment opportunities for young 5% people Greater equity of fiscal policy 5% Better opportunity for the poor who live in 5% urban areas More reliable social safety net 5% Greater access to micro-finance for the poor 4% Greater access to health and nutrition for 1% citizens Other 1% "When thinking about the idea of "shared prosperity" in your country, which of the following TWO best illustrate how this would be achieved in Costa Rica? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 15 The World Bank Group Costa Rica Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group Where the World Bank Group Should Focus its Resources  Respondents across sectoral areas all agreed that the WBG should focus its attention and resources on “transport,� in order to have the most impact on development results in Costa Rica. Percentage of Respondents (N=117) Transport 49% Trade and exports 40% Public sector governance/ reform 30% Economic growth 21% Foreign direct investment 20% Domestic private sector development 18% Education 17% Rural development 17% Poverty reduction 14% Agricultural development 12% Health 7% Regulatory framework 7% Natural resource management ) 6% Climate change 6% Global/regional integration 5% Energy 4% Environmental sustainability 4% “When thinking about how the World Bank Group can have the most impact on development results in Costa Rica, in which sectoral areas do you believe the World Bank Group should focus most of its attention and resources in Costa Rica? (Choose no more than THREE)� (Respondents chose from a list. Responses combined.) When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question H2 in Appendix F), analyses are done to see these respondents’ views about the areas the WBG should focus its attention and resources on in comparison to respondents from other sectors. 16 The World Bank Group Costa Rica Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology� section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank’s Overall Effectiveness (Indicator Question)  Respondents across stakeholder groups and geographic locations gave statistically similar ratings for the Bank’s overall effectiveness in Costa Rica.  Respondents who do and do not professionally collaborate/work with the World Bank also gave statistically similar ratings for the Bank’s overall effectiveness in Costa Rica. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 All respondents 7.1 "Overall, please rate your impression of the World Bank's effectiveness in Costa Rica?" (1 - "Not effective at all", 10 - "Very effective") Overall Effectiveness of Other Organizations  Respondents gave significantly higher ratings for the World Bank’s effectiveness than the effectiveness of the Latin American Development Bank.  Respondents gave statistically similar ratings for the effectiveness of the World Bank, the Inter-American Development Bank, and the Central American Bank for Economic Integration. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Inter-American Development Bank 7.2 World Bank 7.1 Central American Bank for Economic 6.9 Integration Latin American Development Bank 5.4 "Overall, please rate your impression of the effectiveness of these organizations?" (1 - "Not effective at all", 10 - "Very effective") 17 The World Bank Group Costa Rica Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Effectiveness of the WBG Activities  Respondents across stakeholder groups had statistically similar ratings for the effectiveness of the following WBG activities in supporting Costa Rica’s efforts to achieve development results. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Data 7.6 Policy advice, studies, analyses 7.5 Linkage to non-Bank expertise 7.4 Technical assistance 7.3 Mobilizing third party financial resources 7.2 Donor coordination 7.1 Financial resources 7.1 Convening/Facilitating 7.0 "How effective do the World Bank Group's activities below support Costa Rica's efforts to achieve development results?" (1 - "Not effective at all", 10 - "Very effective") 18 The World Bank Group Costa Rica Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Achieving Development Results (Indicator Question)  Respondents across stakeholder groups had statistically similar ratings for the World Bank Group helping achieve development results in Costa Rica.  Respondents who do and do not professionally collaborate/work with the World Bank Group had statistically similar ratings for the World Bank Group helping achieve development results in Costa Rica. Mean Rating 1 2 3 4 5 6 7 8 9 10 All respondents 7.3 "To what extent does the World Bank Group's work help to achieve development results in Costa Rica?" (1 - "To no degree at all", 10 - "To a very significant degree") Staff Preparedness (Indicator Question)  Respondents across stakeholder groups gave statistically similar ratings for the extent to which the WBG’s staff is well prepared to help Costa Rica solve its most complicated development challenges.  Respondents who do and do not professionally collaborate/work with WBG had statistically similar ratings for the extent to which the WBG’s staff is well prepared to help Costa Rica solve its most complicated development challenges. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 8.0 "To what extent do you beieve the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Costa Rica solve its most complicated development challenges?" (1-"To no degree at all", 10-"To a very significant degree") 19 The World Bank Group Costa Rica Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups*  Respondents across stakeholder groups gave statistically similar ratings for twenty six indicator questions.  Respondents who do and do not professionally collaborate/work with the WBG also gave statistically similar ratings for twenty six indicator questions.  Responses for individual indicator questions by stakeholder groups can be found in Appendix E (page 105). Mean Ratings 1 2 3 4 5 6 7 8 9 10 All Stakeholder Groups 6.8 Employee of a Ministry/ Ministerial 7.2 Department/ Implementation Agency Academia/ Research institute/ Think tank 7.2 Media 7.0 Other 7.0 Office of Parliamentarian 6.9 Bilateral/ Multilateral Agency 6.9 CSO 6.7 Office of the President/ Minister 6.7 Private Sector/ Financial Sector/ Private Bank 6.7 PMU/ Consultant/ Contractor on WBG project 6.0 Mean Ratings for All Indicator Questions by Stakeholder Groups on a Scale from 1 to 10 * Responses to all twenty six indicator questions can be found in Appendices D and E. 20 The World Bank Group Costa Rica Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Greatest Value Percentage of Respondents (N=121) Financial resources 44% 17% 61% Technical assistance 7% 38% 45% Policy advice, studies, analyses 25% 12% 37% Capacity development 13% 7% 20% Mobilizing third party financial resources 7% 12% 19% Data 5% 4% 9% Linkage to non-Bank expertise 7% 7% Donor coordination 2% Greatest value Second greatest value Convening/Facilitating 1% "When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Costa Rica?" (Respondents chose from a list.) 21 The World Bank Group Costa Rica Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Ways of Capacity Building Support  Respondents across stakeholder groups had statistically similar ratings for the extent to which Costa Rica would benefit, if capacity building were to support all four areas. Mean Rating 1 2 3 4 5 6 7 8 9 10 The public sector, related to implementation of specific development projects on the 8.5 ground The public sector, related to changing 8.3 institutions Groups outside of government to help them more effectively engage and participate in 8.0 development efforts The private sector, related to institutional and 7.8 policy change "The World Bank Group can provide capacity building support in a number of ways in Costa Rica. To which degree would Costa Rica benefit, if capacity building were to support..." (1 - "To no degree at all", 10 - "To a very significant degree") 22 The World Bank Group Costa Rica Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Effectiveness of WBG’s Capacity Building Work  Respondents from the Office of President/Minister, the office of parliamentarian, academia/research institutes/think tanks, and other organizations had the highest ratings for the effectiveness of the WBG’s capacity building work in “project implementation,� whereas respondents from the media had significantly lower ratings.  Respondents from bilateral/multilateral agencies and the office of parliamentarian had the highest ratings for the effectiveness of the WBG’s capacity building work in “policy design,� whereas respondents from the media had significantly lower ratings. Mean Rating 1 2 3 4 5 6 7 8 9 10 Policy design (for clarity and better incentives 7.3 to achieve development goals) Project implementation (or other 7.1 organizational strengthening) Citizen engagement (incorporating citizens' 6.7 voices into development) "How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Costa Rica?" (1 - "Not effective at all", 10 - "Very effective") Importance of WBG’s Capacity Building Work  Respondents across stakeholder groups had statistically similar ratings for the importance of the WBG’s capacity building work in all three areas. Mean Rating 1 2 3 4 5 6 7 8 9 10 Project implementation (or other 8.5 organizational strengthening) Policy design (for clarity and better incentives 8.4 to achieve development goals) Citizen engagement (incorporating citizens' 8.2 voices into development) "When thinking about how to improve capacity building in Costa Rica to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building?" (1 - "Not important at all", 10 - "Very important") 23 The World Bank Group Costa Rica Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness  Respondents across stakeholder groups, whether they professionally collaborate/work with the WBG or not all considered “not enough public disclosure of its work,� “not adequately sensitive to political/social realities in Costa Rica,� and “staff too inaccessible� as the WBG’s greatest weaknesses in Costa Rica. Percentage of Respondents (N=117) Not enough public disclosure of its work 48% Not adequately sensitive to political/social 21% realities in Costa Rica Staff too inaccessible 21% Not aligned with country priorities 15% Too bureaucratic in its operational policies and 13% procedures Too influenced by developed countries 10% World Bank Group’s processes too slow 9% World Bank Group’s processes too complex 9% Not exploring alternative policy options 9% Imposing technocratic solutions without regard to 9% political realities Arrogant in its approach 6% Not willing to honestly criticize policies and reform 5% efforts in the country Not collaborating enough with non-state actors 4% Not client focused 3% Other 3% Don’t know 3% Not aligned with other donors’ work 1% "Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Costa Rica? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 24 The World Bank Group Costa Rica Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Attributing Slow or Failed Reform Efforts  Respondents across stakeholder groups, whether they professionally collaborate/work with the WBG or not all agreed that failed or slow WBG-assisted reforms in Costa Rica were most likely a result of “the WBG being not sensitive enough to political/social realities on the ground,� and “political pressures and obstacles.� Percentage of Respondents (N=112) The World Bank Group is not sensitive enough 53% to political/social realities on the ground Political pressures and obstacles 37% Reforms are not well thought out in light of 19% country challenges The Government works inefficiently 19% Lack of/inadequate levels of capacity in 17% Government There is not an adequate level of citizen/civil 13% society participation The World Bank Group works too slowly 13% The World Bank Group does not do adequate 12% follow through/follow-up Poor donor coordination 5% Other 3% "When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 25 The World Bank Group Costa Rica Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) World Bank Group Moving in the Right Direction Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.6 "In the last three years, to what extent do you believe that the World Bank Group has moved in the right direction in terms of the focus of its work in Costa Rica?" (1-"To no degree at all", 10-"To a very significant degree") 26 The World Bank Group Costa Rica Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness Importance of Sectoral Areas Mean Importance Rating 1 2 3 4 5 6 7 8 9 10 Transport 9.0 Job creation/employment 8.7 Rural development 8.7 Economic growth 8.7 Agricultural development 8.7 Poverty reduction 8.6 Public sector governance/ reform 8.4 Trade and exports 8.4 Domestic private sector development 8.3 Education 8.3 Foreign direct investment 8.3 Urban development 8.2 Financial markets 8.2 Energy 8.2 Global/regional integration 8.0 Natural resource management 7.9 Anti corruption 7.8 Water and sanitation 7.7 Climate change 7.7 Equality of opportunity 7.7 Environmental sustainability 7.6 Health 7.6 Information and communications technology 7.6 Regulatory framework 7.6 Social protection 7.4 Disaster management 7.3 Crime and violence 7.1 Gender equity 7.0 Law and justice 6.6 "In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Costa Rica?" (1-"Not important at all", 10-"important") 27 The World Bank Group Costa Rica Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Economic growth 6.3 Global/regional integration 6.3 Trade and exports 6.2 Climate change 6.1 Regulatory framework 6.1 Education 6.1 Public sector governance/ reform 6.0 Environmental sustainability 6.0 Rural development 5.9 Energy 5.8 Equality of opportunity 5.8 Foreign direct investment 5.7 Transport 5.7 Poverty reduction 5.6 Health 5.6 Disaster management 5.5 Job creation/employment 5.5 Social protection 5.5 Agricultural development 5.5 Water and sanitation 5.4 Natural resource management 5.3 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Costa Rica?" (1-"Not effective at all", 10-"Very effective") 28 The World Bank Group Costa Rica Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas (continued)  Respondents across stakeholder groups gave statistically similar ratings for the WBG’s effectiveness in all twenty development areas. Responses across all stakeholder groups can be found in the Appendix.  Respondents whose primarily specialization of work is in “Private sector development/foreign direct investment� (12% of the sample) gave significantly higher ratings for the WBG’s effectiveness in “regulatory framework,� “trade and exports,� and “education� compared to respondents who specialize in other areas of development.  Respondents whose primary specialization of work is in “agricultural/rural development� (11% of the sample) gave significantly higher ratings for the WBG’s effectiveness in “transport� and “foreign direct investment� compared to respondents who specialize in other areas of development.  Note in the Appendix on the sectoral effectiveness (Appendix A, page 54) that primarily informed stakeholders responded to this question. 29 The World Bank Group Costa Rica Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas (continued)  Respondents who professionally collaborate/work with the WBG gave significantly higher ratings for the WBG’s effectiveness in the several sectoral areas below compared to respondents who do not professionally collaborate/work with the WBG. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Environmental sustainability* 8.0 5.6 Public sector governance/ reform* 7.8 5.7 Education* 7.6 5.7 Economic growth* 7.6 6.1 Equality of opportunity* 7.5 5.4 Global/regional integration* 7.5 6.1 Climate change* 7.5 5.9 Regulatory framework* 7.3 5.8 Health* 7.3 5.3 Social protection* 7.1 5.3 Poverty reduction* 6.9 5.3 Natural resource management* 6.9 5.1 Trade and exports 6.7 6.1 Rural development 6.5 5.7 Disaster management 6.4 5.4 I professionally Foreign direct investment 6.4 collaborate/work 5.6 with WBG Job creation/employment 6.3 5.3 Energy 6.1 5.8 I do not Transport 6.1 professionally 5.6 collaborate/work Water and sanitation 5.8 with WBG 5.4 Agricultural development 4.7 5.6 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Costa Rica?" (1-"Not effective at all", 10-"Very effective") (*Significantly different between respondents who do and do not collaborate with the WBG) 30 The World Bank Group Costa Rica Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Costa Rica, bivariate correlational analyses were conducted using respondents’ ratings of the twenty-one specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the Bank’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the Bank’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the Bank’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank’s overall effectiveness in Costa Rica. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at equality of opportunity;  The WBG’s effectiveness at social protection;  The WBG’s effectiveness at public sector governance/reform;  The WBG’s effectiveness at health;  The WBG’s effectiveness at poverty reduction; and  The WBG’s effectiveness at foreign direct investment.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Costa Rica, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at health;  The WBG’s effectiveness at social protection;  The WBG’s effectiveness at equality of opportunity;  The WBG’s effectiveness at public sector governance/reform;  The WBG’s effectiveness at foreign direct investment; and  The WBG’s effectiveness at poverty reduction. 31 The World Bank Group Costa Rica Country Opinion Survey 2014 VII. How the World Bank Group Operates The World Bank Group’s Work in Costa Rica  Respondents across stakeholder groups had statistically similar levels of agreement with all of the statements below including the indicator questions.  Respondents who do and do not professionally collaborate/work with the WBG had statistically similar levels of agreement with the two indicator statements. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group respects the positions, views and demands of the government of 8.1 Costa Rica The World Bank Group listens and takes into 7.5 account your views The World Bank Group is an organization that does not represent a particular ideological 7.3 perspective in Costa Rica The World Bank Group supports Costa Rica’s 7.1 efforts to reduce social exclusion Overall the World Bank Group currently plays 7.0 a relevant role in development in Costa Rica^ The World Bank Group is an organization that is not overly influenced by any particular 6.9 country The World Bank Group supports programs 6.7 and strategies that are realistic for Costa Rica The World Bank Group’s work is aligned with what I consider the development priorities for 6.4 Costa Rica^ "To what extent do you agree with the following statements about the World Bank Group’s work in Costa Rica?" (1-"Strongly disagree", 10-"Strongly agree") ^Indicator Question 32 The World Bank Group Costa Rica Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Overall Perceptions Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group treats clients and 8.2 stakeholders in Costa Rica with respect Where country systems are adequate, the World Bank Group makes appropriate use 7.8 of them^ The World Bank Group provides effective 7.5 implementation support Working with the World Bank Group 7.3 increases Costa Rica's institutional capacity The World Bank Group ensures consistency 7.3 and continuity through staff changes The World Bank Group effectively monitors and evaluates the projects and 7.1 programs it supports The World Bank Group’s conditions on its 6.5 lending are reasonable The World Bank Group’s “Safeguard 6.5 Policy� requirements are reasonable The World Bank Group’s approvals and 6.1 reviews are done in a timely fashion The World Bank Group disburses funds 5.6 promptly The World Bank Group takes decisions 5.2 quickly in Costa Rica^ "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") ^Indicator Question 33 The World Bank Group Costa Rica Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Overall Perceptions (continued)  There were significant stakeholder group differences in their levels of agreement with three of the following statements.  Respondents from PMUs and consultants/contractors working on WBG projects had the highest levels of agreement that “the WBG disburses funds promptly,� whereas respondents from private sector/financial sector/private banks, CSOs, and the media had significantly lower levels of agreement.  Respondents from PMUs and consultants/contractors working on WBG projects had the lowest levels of agreement that “the WBG’s approvals and reviews are done in a timely fashion,� whereas respondents from the media and employees of ministries/ministerial departments/implementation agencies had significantly higher levels of agreement.  Respondents from PMUs and consultants/contractors working on WBG projects had the lowest levels of agreement that “where country systems are adequate, the WBG makes appropriate use of them,� whereas employees of ministries/ministerial departments/implementation agencies and respondents from the Office of President/Minister and academia/research institutes/think tanks had significantly higher levels of agreement. 34 The World Bank Group Costa Rica Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Overall Perceptions (continued)  Respondents who professionally collaborate/work with WBG had significantly higher levels of agreement with the statement that “the WBG disburses funds promptly,� compared to respondents who do not collaborate/work with WBG.  Respondents who professionally collaborate/work with WBG had significantly lower levels of agreement with the statement that “the WBG effectively monitors and evaluates the projects and programs it supports,� compared to respondents who do not collaborate/work with WBG. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group provides effective 7.8 implementation support 7.4 The World Bank Group treats clients and 7.8 stakeholders in Costa Rica with respect 8.3 Where country systems are adequate, the World 7.6 Bank Group makes appropriate use of them^ 7.9 The World Bank Group ensures consistency and 7.5 continuity through staff changes 7.2 Working with the World Bank Group increases Costa 7.2 Rica's institutional capacity 7.4 The World Bank Group’s conditions on its lending 6.9 are reasonable 6.4 The World Bank Group disburses funds promptly* 6.5 5.2 The World Bank Group effectively monitors and 6.5 evaluates the projects and programs it supports* 7.3 I professionally The World Bank Group’s “Safeguard Policy� 6.2 collaborate/work requirements are reasonable 6.6 with WBG The World Bank Group’s approvals and reviews are 5.7 done in a timely fashion 6.2 I do not professionally The World Bank Group takes decisions quickly in 5.6 collaborate/work Costa Rica^ 5.1 with WBG "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") *Significantly different between respondents who do and do not collaborate/work with WBG ^Indicator Question 35 The World Bank Group Costa Rica Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Contribution of the WBG’s Delivery Work  Respondents from bilateral/multilateral agencies had the highest ratings for the “evaluation� aspect of the WBG’s technical assistance/advisory work, whereas respondents from PMUs and consultants/contractors working on WBG project had significantly lower ratings.  Respondents from who professionally collaborate with the WBG had significantly lower ratings (6.7) for the “evaluation� aspect of the WBG’s technical assistance/advisory work compared to respondents who do not professionally collaborate with the WBG (7.6). Mean Rating 1 2 3 4 5 6 7 8 9 10 Conceptualization (understanding and 7.6 framing the problem) Design (appraising and planning the 7.5 solutions) Evaluation (assessing the impact and 7.4 results) Implementation (Executing, carrying out, monitoring, and making 7.2 appropriate adjustments) "To what extent does each of the following aspects of the World Bank Group's technical assistance/advisory work contribute to solving Costa Rica's development challenges?" (1-"To no degree at all", 10-"To a significant degree") Collaboration between the World Bank and IFC Percentage of Respondents (N=15) Working well together 60% Collaborating but needs improvement 27% Don't know 13% "If your projects involve both the World Bank and IFC, what was your view on the two institutions working together in Costa Rica?" (Respondents chose from a list.) 36 The World Bank Group Costa Rica Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group as an Effective Development Partner  Respondents from academia/research institutes/think tanks tended to give the highest ratings for the WBG’s “straightforwardness and honesty,� whereas respondents from PMUs and consultants/contractors working on WBG projects had significantly lower ratings this quality of the WBG as an effective development partner.  Respondents who professionally collaborate/work with the WBG gave significantly lower ratings for the WBG’s “straightforwardness and honesty� than respondents who do not professionally collaborate with the WBG Mean Rating 1 2 3 4 5 6 7 8 9 10 Being a long-term partner^ 8.4 Straightforwardness and honesty^ 7.7 Collaboration with the Government^ 7.5 Collaboration with other donors and development 7.5 partners^ Openness^ 7.1 Collaboration with civil society^ 6.9 Collaboration with the private sector^ 6.7 Being inclusive^ 6.6 Staff accessibility^ 6.4 Ease of access to the people at the World Bank Group 6.2 who are making decisions important to my work^ Flexibility (in terms of the institution’s products and 5.9 services)^ Responsiveness^ 5.9 Flexibility (in terms of changing country 5.9 circumstances)^ The speed in which it gets things accomplished on the 5.5 ground^ "To what extent is the World Bank Group an effective development partner in Costa Rica, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") ^Indicator Question 37 The World Bank Group Costa Rica Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group’s Approach to Risk in Costa Rica Percentage of Respondents (N=111) The World Bank Group does not take enough 63% risk in Costa Rica Don't know 20% Prefer not to answer 11% The World Bank Group’s approach to risk is 6% appropriate “Which of the following best describes the way the World Bank Group operates in Costa Rica? � (Respondents chose from a list.) The World Bank Group’s Internal Monitoring Mechanism  Respondents from bilateral/multilateral agencies tended to give the highest ratings for the extent they believe WBG measures and corrects its work in real time in Costa Rica, whereas respondents from PMUs and consultants/contractors working on WBG projects had significantly lower ratings. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.4 "To what extent do you believe the World Bank Group measures and corrects its work in real time in Costa Rica?" (1-"To no degree at all", 10-"To a very significant degree") 38 The World Bank Group Costa Rica Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Making Decisions about the WBG Program in Costa Rica Percentage of Respondents (N=116) At the Headquarters (in Washington D.C.) 74% Don't know 16% In the country 10% “Where are the World Bank Group's decisions made primarily that support the program in Costa Rica? � (Respondents chose from a list.) The World Bank Group’s Local Presence in Costa Rica Percentage of Respondents (N=112) More local presence 91% The current level of local presence is 5% adequate Don't know 4% “To be a more effective development partner in Costa Rica, do you believe that the World Bank Group should have...? � (Respondents chose from a list.) 39 The World Bank Group Costa Rica Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting World Bank Group’s Knowledge Work and Activities Percentage of Respondents (N=114) Weekly 4% Monthly 13% A few times a year 41% Rarely 33% Never 9% "How frequently do you consult World Bank Group knowledge work and activities in the work you do?" (Respondents chose from a list.) 40 The World Bank Group Costa Rica Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Costa Rica’s Knowledge Needs (Indicator Question)  Respondents across stakeholder groups had statistically similar ratings for the levels of agreement that the World Bank Group meets Costa Rica’s needs for knowledge services.  Respondents who do and do not professionally collaborate/work with the WBG also had statistically similar ratings for the levels of agreement that the World Bank Group meets Costa Rica’s needs for knowledge services. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 6.3 "The World Bank Group meets Costa Rica's needs for knowledge services" (1-"Strongly disagree", 10-"Strongly agree") Qualities of the WBG’s Knowledge Work and Activities  Respondents across stakeholder groups had statistically similar ratings for all of the following qualities of the WBG’s knowledge work and activities (including the indicator question). Mean Rating 1 2 3 4 5 6 7 8 9 10 Are translated enough into local language 7.4 Enhance your knowledge and/or skills 6.8 Are relevant to Costa Rica’s development 6.8 priorities Are timely 6.7 Are accessible 6.7 Lead to practical solutions 6.4 Are adaptable to Costa Rica’s specific development challenges and country 6.4 circumstances^ "In Costa Rica, to what extent do you believe that the World Bank Group’s knowledge work and activities:" (1-"To no degree at all", 10-"To a very significant degree") ^Indicator Question 41 The World Bank Group Costa Rica Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question)  Respondents across stakeholder groups had statistically similar ratings for the significance of the contribution that the WBG’s knowledge work and activities make to development results in Costa Rica.  Respondents who do and do not professionally collaborate/work with the WBG had statistically similar ratings for the significance of the contribution that the WBG’s knowledge work and activities make to development results in Costa Rica. Mean Significance Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.2 "Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country?" (1-"Not significant at all", 10-"Very significant") Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question)  Respondents across stakeholder groups gave statistically similar ratings for the technical quality of the WBG’s knowledge work and activities.  Respondents who do and do not professionally collaborate/work with the WBG had statistically similar ratings for the technical quality of the WBG’s knowledge work and activities. Mean Technical Quality Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.7 "Overall, how would you rate the technical quality of the World Bank Group's knowlege work and activities?" (1-"Very low technical quality", 10-"Very high technical quality") 42 The World Bank Group Costa Rica Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) World Bank Group Reports Percentage of Respondents (N=115) Yes 35% No 65% "Have you read/consulted the most recent LAC Flagship Report: ( Latin American Entrepreneur. Many Firms But little Innovation) or any other World Bank Group Reports?" Mean Rating (N=58) 1 2 3 4 5 6 7 8 9 10 All respondents 7.6 "To what extent do you believe any Report raised substantive new information and insight that you were not aware of prior to reading?" (1-"To no degree at all", 10-"To a very significant degree") Mean Rating (N=66) 1 2 3 4 5 6 7 8 9 10 All respondents 7.8 "To what extent do you believe any Report provided you with useful information in terms of the work you do?" (1-"To no degree at all", 10-"To a very significant degree") 43 The World Bank Group Costa Rica Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Most Effective Instruments in Reducing Poverty Percentage of Respondents (N=118) Investment lending 77% Technical assistance 40% Policy based lending / budget support to the 27% Government Knowledge products/services 24% Capacity development 17% Don’t know 3% Trust Fund management 2% Other 1% “Which World Bank Group instruments do you believe are the MOST effective in reducing poverty in Costa Rica? (Choose no more than TWO)� (Respondents chose from a list. Responses combined.) Combination of World Bank Group Service  Respondents across stakeholder groups had statistically similar ratings for the extent the combination of the WBG’s financial, knowledge, and convening services meets the national development needs of Costa Rica. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.5 "When considering the national development needs in Costa Rica, to what extent does the combination of financial, knowledge and convening services that the World Bank Group currently provides in Costa Rica meet the national development needs of Costa Rica?" (1-"To no degree at all", 10-"To a very significant degree") 44 The World Bank Group Costa Rica Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Costa Rica’s Needs for Financial Instruments (Indicator Question)  Respondents across stakeholder groups had statistically similar levels of agreement that the World Bank Group’s financial instruments meet Costa Rica’s needs.  Respondents who do and do not professionally collaborate/work with the WBG had statistically similar levels of agreement that the World Bank Group’s financial instruments meet Costa Rica’s needs. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 6.1 "The World Bank Group's financial instruments meet the needs of Costa Rica." (1-"Strongly disagree", 10-"Strongly agree") Value of WBG’s Fee-based Products/Services Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.1 "To what extent do you believe that Costa Rica received value for money from the World Bank Group's fee-based products/services?" (1-"To no degree at all", 10-"To a very significant degree") 45 The World Bank Group Costa Rica Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Costa Rica Making the World Bank Group of Greater Value  Nearly half of the respondents across stakeholder groups indicated that the WBG should “open a local office in Costa Rica.� Respondents who professionally collaborate/work with the WBG were significantly more likely to indicate so than those who don’t collaborate with the organization. Percentage of Respondents (N=114) Open a local office in Costa Rica 45% Increase the level of capacity development in the country 27% Collaborate more effectively with Government clients 24% Offer more innovative financial products 23% Improve the competitiveness of its financing compared to markets 23% Reach out more to groups outside of Government 14% Reduce the complexity of obtaining World Bank Group financing 11% Provide more adequate data/knowledge/statistics/figures on Costa Rica’s 10% economy Offer more innovative knowledge services 8% Work faster 7% Other 7% Improve the quality of its experts as related to Costa Rica’s specific challenges 3% Increase availability of Fee-Based services 2% "Which of the following SHOULD the World Bank Group do to make itself of greater value in Costa Rica? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 46 The World Bank Group Costa Rica Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Costa Rica (continued) World Bank Group’s Services in Costa Rica Percentage of Respondents (N=111) Financial services 63% Knowledge products 20% The combination is appropriate for Costa Rica 11% Don’t know 4% Convening services 2% None of the above 1% "When considering the combination of services that the World Bank Group offers in Costa Rica, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Costa Rica?" (Respondents chose from a list.) Future Role of International Development in Costa Rica Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 8.4 "How significant a role do you believe that international development cooperation SHOULD play in Costa Rica's development in the near future?" (1-"Not a significant role at all", 10-"Very significant role") 47 The World Bank Group Costa Rica Country Opinion Survey 2014 X. Communication and Openness General Information Sources Percentage of Respondents (N=112) Local newspapers 86% Internet 58% Local television 29% Other 9% Social media 7% International newspapers 5% International television 2% Local radio 2% "How do you get most of your information about economic and social development issues in Costa Rica? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 48 The World Bank Group Costa Rica Country Opinion Survey 2014 X. Communication and Openness (continued) Preferred Information Sources Percentage of Respondents (N=112) e-Newsletters 48% World Bank Group’s 39% seminars/workshops/conferences Direct contact with World Bank Group 37% Social media 27% World Bank Group’s publications and other 21% written materials World Bank Group’s website 12% Blogs 2% Instant messaging 1% Other 1% "How would you prefer to receive information from the World Bank Group? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) Access to Information Percentage of Respondents (N=101) Yes 25% No 75% "Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not on a list of exceptions?" 49 The World Bank Group Costa Rica Country Opinion Survey 2014 X. Communication and Openness (continued) Website Usage Percentage of Respondents (N=101) Yes 76% No 24% " Do you use/have you used the World Bank Group website?" Evaluation of WBG’s Social Media Channels Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group’s social media channels are valuable sources of 7.9 information about the institution "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree�) Information Sharing Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 When I need information from the World 7.1 Bank Group I know how to find it The World Bank Group is responsive to my 5.7 information requests and inquiries "Please rate how much you agree with the following" (1-"Strongly disagree", 10-"Strongly agree�) 50 The World Bank Group Costa Rica Country Opinion Survey 2014 XI. Appendices A. Responses to All Questions across All Respondents ..................... 52 B. Responses to All Questions by Stakeholder Groups ..................... 67 C. Responses to All Questions by Levels of Collaboration................. 86 D. Indicator Questions as a Function of Exposure to the WBG ....... 102 E. Indicator Questions by Stakeholder Groups .............................. 103 F. WBG Country Opinion Survey FY 14 – Costa Rica Questionnaire 104 Costa Rica 51 The World Bank Group Costa Rica Country Opinion Survey 2014 Appendix A: Responses to All Questions across All Respondents (N=127) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know� (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Costa Rica Percentage of Respondents 1. In general would you say that Costa Rica is headed in ... ? (N=122) The right direction 69.7% Not sure 23.8% The wrong direction 6.6% 2. Listed below are a number of development priorities in Costa Rica. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Costa Rica? (Choose no more than THREE) (Responses Combined; N=126) Transport 42.1% Economic growth 32.5% Public sector governance/ reform 31.7% Poverty reduction 30.2% Trade and exports 23.8% Job creation/employment 22.2% Foreign direct investment 16.7% Financial markets 15.1% Education 12.7% Energy 11.1% Anti-corruption 9.5% Rural development 7.1% Global/regional integration 5.6% Natural resource management 5.6% Climate change 5.6% Health 4.0% Domestic private sector development 3.2% Equality of opportunity 3.2% Social protection 3.2% Water and sanitation 2.4% Urban development 1.6% Environmental sustainability 1.6% Regulatory framework 1.6% Agricultural development 0.8% Crime and violence 0.8% Law and justice 0.8% Information and communications technology 0.8% Disaster management 0.8% Gender equity 0.0% 52 The World Bank Group Costa Rica Country Opinion Survey 2014 A. General Issues Facing Costa Rica (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in Costa Rica? (Choose no more than THREE) (Responses Combined; N=123) Job creation/employment 43.9% Education 39.0% Transport 33.3% Economic growth 26.8% Rural development 22.0% Public sector governance/ reform 19.5% Trade and exports 16.3% Foreign direct investment 15.4% Equality of opportunity 13.0% Domestic private sector development 12.2% Financial markets 11.4% Natural resource management 10.6% Health 5.7% Agricultural development 5.7% Social protection 4.1% Urban development 3.3% Anti corruption 3.3% Regulatory framework 2.4% Global/regional integration 2.4% Energy 1.6% Climate change 1.6% Crime and violence 0.8% Water and sanitation 0.8% Disaster management 0.8% Gender equity 0.0% Law and justice 0.0% Information and communications technology 0.0% Environmental sustainability 0.0% 53 The World Bank Group Costa Rica Country Opinion Survey 2014 A. General Issues Facing Costa Rica (continued) 4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Percentage of Respondents Costa Rica? (Choose no more than THREE) (Responses Combined; N=125) Transport 60.0% Foreign direct investment 40.8% Trade and exports 36.0% Job creation/employment 24.0% Public sector governance/ reform 21.6% Domestic private sector development 19.2% Education 12.8% Financial markets 12.0% Rural development 11.2% Regulatory framework 10.4% Energy 10.4% Agricultural development 8.0% Natural resource management 6.4% Global/regional integration 5.6% Anti corruption 4.8% Urban development 4.0% Equality of opportunity 2.4% Climate change 1.6% Information and communications technology 1.6% Crime and violence 1.6% Health 0.8% Environmental sustainability 0.8% Law and justice 0.8% Gender equity 0.0% Social protection 0.0% Disaster management 0.0% Water and sanitation 0.0% 5. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Costa Rica? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=112) Better entrepreneurial opportunities 47.3% Education and training that better ensure job opportunity 40.2% Consistent economic growth 31.3% A growing middle class 15.2% Greater voice and participation for citizens to help ensure greater accountability 13.4% Better opportunity for the poor who live in rural areas 11.6% Better quality public services 8.9% Better employment opportunities for women 6.3% Better employment opportunities for young people 5.4% Greater equity of fiscal policy 5.4% Better opportunity for the poor who live in urban areas 4.5% More reliable social safety net 4.5% Greater access to micro-finance for the poor 3.6% Greater access to health and nutrition for citizens 0.9% Other 0.9% 54 The World Bank Group Costa Rica Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Costa Rica? (1-Not familiar at all, 10-Extremely familiar) N DK Mean SD 1. World Bank 122 0 6.10 2.08 2. Inter-American Development Bank 122 0 6.87 1.76 3. Latin American Development Bank 122 0 3.44 2.54 4. Central American Bank for Economic Integration 122 0 6.28 1.67 Overall, please rate your impression of the effectiveness of these organizations in Costa Rica. (1-Not effective at all, 10-Extremely effective) N DK Mean SD 5. World Bank* 111 12 7.07 1.74 6. Inter-American Development Bank 119 3 7.23 1.36 7. Latin American Development Bank 61 59 5.43 2.20 8. Central American Bank for Economic Integration 107 14 6.88 1.60 Staff Preparedness* N DK Mean SD 9. To what extent do you believe the World Bank Group's staff is well prepared (e.g., skills and knowledge) to help solve Costa Rica’s most 109 13 7.97 1.39 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 10. When thinking about how the World Bank Group can have the most impact on development results in Costa Rica, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and Percentage of Respondents knowledge services) in Costa Rica? (Choose no more than THREE) (Responses Combined; N=117) Transport 48.7% Trade and exports 40.2% Public sector governance/ reform 29.9% Economic growth 21.4% Foreign direct investment 19.7% Domestic private sector development 17.9% Education 17.1% Rural development 17.1% Poverty reduction 13.7% Agricultural development 12.0% Health 6.8% Regulatory framework 6.8% Natural resource management 6.0% Climate change 6.0% Global/regional integration 5.1% Energy 4.3% Environmental sustainability 4.3% Financial markets 3.4% Job creation/employment 3.4% Social protection 2.6% Equality of opportunity 2.6% Crime and violence 1.7% Law and justice 0.9% Anti corruption 0.9% Urban development 0.9% Information and communications technology 0.9% Gender equity 0.0% Water and sanitation 0.0% Disaster management 0.0% 55 The World Bank Group Costa Rica Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 11. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=121) nd activity do you believe is of greatest VALUE and which activity is Greatest 2 Greatest of second greatest value in Costa Rica? Value Value Combined Financial resources 43.4% 17.4% 60.8% Technical assistance 6.6% 38.0% 44.6% Policy advice, studies, analyses 25.4% 11.6% 37.0% Capacity development 13.1% 7.4% 20.6% Mobilizing third party financial resources 6.6% 12.4% 19.0% Data 4.9% 4.1% 9.1% Linkage to non-Bank expertise 0.0% 6.6% 6.6% Donor coordination 0.0% 1.7% 1.7% Convening/Facilitating 0.0% 0.8% 0.8% Other 0.0% 0.0% 0.0% How effectively do the World Bank Group’s activities below support Costa Rica’s Effectiveness efforts to achieve development results? (1-Not effective at all, 10-Very effective) N DK Mean SD 12. Convening/Facilitating 104 18 7.02 1.72 13. Data 110 12 7.62 1.23 14. Policy advice, studies, analyses 107 12 7.45 1.49 15. Financial resources 114 7 7.07 1.50 16. Technical assistance 112 9 7.27 1.40 17. Mobilizing third party financial resources 99 23 7.24 1.44 18. Donor coordination 94 29 7.14 1.60 19. Linkage to non-Bank expertise 95 28 7.38 1.45 The World Bank Group can provide capacity building support in a number of ways Degree in Costa Rica. To which degree would Costa Rica benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 20. Groups outside of government to help them more effectively engage and 117 3 7.94 1.99 participate in development efforts 21. The public sector, related to implementation of specific development projects 116 3 8.45 1.29 on the ground 22. The public sector, related to changing institutions 114 5 8.25 1.43 23. The private sector, related to institutional and policy change 114 5 7.79 1.80 How EFFECTIVE do you believe the World Bank Group is in terms of the capacity Effectiveness building work it does in each of the following areas in Costa Rica? (1-Not effective at all, 10-Very effective) N DK Mean SD 24. Project implementation (or other organizational strengthening) 78 41 7.12 1.68 25. Citizen engagement (incorporating citizens' voices into development) 61 59 6.74 1.61 26. Policy design (for clarity and better incentives to achieve development goals) 80 40 7.25 1.40 When thinking about how to improve capacity building in Costa Rica to help Effectiveness ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) N DK Mean SD 27. Project implementation (or other organizational strengthening) 91 28 8.49 1.31 28. Citizen engagement (incorporating citizens' voices into development) 89 31 8.17 1.55 29. Policy design (for clarity and better incentives to achieve development goals) 93 26 8.39 1.26 56 The World Bank Group Costa Rica Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 30. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Costa Rica? (Choose no more than TWO) (Responses Combined; N=117) Not enough public disclosure of its work 47.9% Not adequately sensitive to political/social realities in Costa Rica 21.4% Staff too inaccessible 21.4% Not aligned with country priorities 15.4% Too bureaucratic in its operational policies and procedures 12.8% Too influenced by developed countries 10.3% World Bank Group’s processes too slow 9.4% World Bank Group’s processes too complex 9.4% Not exploring alternative policy options 8.5% Imposing technocratic solutions without regard to political realities 8.5% Arrogant in its approach 6.0% Not willing to honestly criticize policies and reform efforts in the country 5.1% Not collaborating enough with non-state actors 4.3% Not client focused 3.4% Other 3.4% Don’t know 2.6% Not aligned with other donors’ work 0.9% The credibility of its knowledge/data 0.0% 31. Which World Bank Group’s instruments do you believe are the MOST Percentage of Respondents effective in reducing poverty in Costa Rica? (Choose no more than TWO) (Responses Combined; N=118) Investment lending 77.1% Technical assistance 39.8% Policy based lending / budget support to the Government 27.1% Knowledge products/services 23.7% Capacity development 16.9% Don’t know 3.4% Trust Fund management 1.7% Other 0.8% To what extent do you agree with the following statements about the World Bank Level of Agreement Group’s work in Costa Rica? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 32. Overall the World Bank Group currently plays a relevant role in development in 105 12 7.03 2.03 Costa Rica* 33. The World Bank Group’s work is aligned with what I consider the development 107 10 6.37 1.48 priorities for Costa Rica* 34. The World Bank Group supports Costa Rica’s efforts to reduce social exclusion 89 27 7.12 1.81 35. The World Bank Group supports programs and strategies that are realistic for 108 9 6.69 1.73 Costa Rica 36. The World Bank Group treats clients and stakeholders in Costa Rica with 94 22 8.21 1.42 respect 37. The World Bank Group is an organization that does not represent a particular 96 20 7.33 2.24 ideological perspective in Costa Rica 38. The World Bank Group is an organization that is not overly influenced by any 101 15 6.89 2.22 particular country 39. The World Bank Group respects the positions, views and demands of the 94 22 8.13 1.06 government of Costa Rica 40. The World Bank Group listens and takes into account your views 94 22 7.53 1.94 57 The World Bank Group Costa Rica Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Combination of services N DK Mean SD 41. When considering the national development needs in Costa Rica, to what extent does the combination of financial, knowledge and convening services that the World Bank Group currently provides in 107 11 6.46 1.60 Costa Rica meet the national development needs of Costa Rica? (1-To no degree at all, 10-To a very significant degree) To what extent is the World Bank Group an effective development partner Degree in Costa Rica, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 42. Responsiveness* 97 16 5.90 1.82 43. Flexibility (in terms of the institution’s products and services)* 91 23 5.92 1.63 44. Flexibility (in terms of changing country circumstances)* 89 25 5.89 1.64 45. Being inclusive* 81 31 6.63 1.47 46. Openness* 97 18 7.06 1.40 47. Staff accessibility* 77 36 6.39 1.82 48. Straightforwardness and honesty* 91 23 7.73 1.65 49. Ease of access to the people at the World Bank Group who are making 61 6.15 2.11 decisions important to my work* 53 50. Collaboration with civil society* 85 30 6.94 1.82 51. Collaboration with the Government* 98 16 7.51 1.33 52. Collaboration with other donors and development partners* 80 34 7.45 1.44 53. Collaboration with the private sector* 85 28 6.67 1.60 54. The speed in which it gets things accomplished on the ground* 83 31 5.51 1.66 55. Being a long-term partner* 82 31 8.40 1.74 56. To be a more effective development partner in Costa Rica, do you believe Percentage of Respondents that the World Bank Group should have…? (Select only ONE response) (N=112) More local presence 91.1% The current level of local presence is adequate 4.5% Don't know 4.5% 57. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than Percentage of Respondents TWO) (Responses Combined; N=112) The World Bank Group is not sensitive enough to political/social realities on the 52.7% ground Political pressures and obstacles 36.6% Reforms are not well thought out in light of country challenges 18.8% The Government works inefficiently 18.8% Lack of/inadequate levels of capacity in Government 17.0% There is not an adequate level of citizen/civil society participation 13.4% The World Bank Group works too slowly 13.4% The World Bank Group does not do adequate follow through/follow-up 11.6% Poor donor coordination 4.5% Other 2.7% 58 The World Bank Group Costa Rica Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in Costa Rica? (1-Not important at all, 10-Very important) N DK Mean SD 1. Anti corruption 108 5 7.82 2.32 2. Information and communications technology 110 4 7.62 1.60 3. Transport 112 2 8.95 .95 4. Crime and violence 111 2 7.13 2.48 5. Law and justice 108 5 6.60 2.14 6. Urban development 108 4 8.24 1.71 7. Environmental sustainability 109 4 7.64 1.82 8. Regulatory framework 106 3 7.61 1.97 9. Poverty reduction 112 1 8.63 1.57 10. Gender equity 112 1 7.04 2.04 11. Domestic private sector development 108 4 8.34 1.84 12. Foreign direct investment 110 3 8.31 2.05 13. Water and sanitation 112 1 7.74 1.43 14. Trade and exports 109 3 8.37 1.81 15. Economic growth 111 1 8.69 1.33 16. Energy 112 1 8.16 1.52 17. Disaster management 109 1 7.28 1.76 18. Public sector governance/ reform 108 4 8.38 1.47 19. Job creation/employment 111 4 8.71 1.51 20. Financial markets 109 4 8.21 2.06 21. Equality of opportunity 111 1 7.67 1.81 22. Health 105 5 7.63 1.86 23. Rural development 112 1 8.71 1.50 24. Global/regional integration 105 4 8.03 2.02 25. Education 109 1 8.31 1.39 26. Social protection 109 4 7.39 1.92 27. Climate change 110 4 7.70 1.66 28. Agricultural development 112 1 8.66 1.51 29. Natural resource management 109 4 7.85 2.30 59 The World Bank Group Costa Rica Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the Effectiveness work it does in the following areas of development in Costa Rica? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Transport 72 41 5.67 2.11 2. Environmental sustainability 66 46 5.95 2.16 3. Regulatory framework 60 51 6.07 1.83 4. Poverty reduction 69 42 5.62 1.92 5. Foreign direct investment 64 47 5.73 1.82 6. Water and sanitation 65 45 5.43 1.93 7. Trade and exports 73 38 6.22 1.94 8. Economic growth 71 37 6.31 1.90 9. Energy 62 48 5.81 1.84 10. Disaster management 55 55 5.49 1.81 11. Public sector governance/ reform 65 46 6.02 2.02 12. Job creation/employment 68 44 5.49 1.98 13. Equality of opportunity 61 50 5.77 1.65 14. Health 60 51 5.57 1.64 15. Rural development 65 46 5.86 1.71 16. Global/regional integration 68 43 6.31 2.03 17. Education 72 37 6.06 1.96 18. Social protection 59 51 5.47 1.89 19. Climate change 68 43 6.09 1.92 20. Agricultural development 63 50 5.46 1.84 21. Natural resource management 59 52 5.27 1.87 3. Where are the World Bank Group’s decisions made primarily that support the Percentage of Respondents program in Costa Rica? (Select only ONE response) (N=116) At the Headquarters (in Washington D.C.) 74.1% Don't know 15.5% In the country 10.3% Achieving Development Results* N DK Mean SD 4. To what extent does the World Bank Group’s work help to achieve development results in Costa Rica?* (1-To no degree at all, 10-To a very 108 8 7.34 1.59 significant degree) To what extent do you agree with the following statements about the World Bank Group in Costa Rica? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 5. The World Bank Group’s financial instruments meet the needs of Costa Rica* 98 18 6.09 1.85 6. The World Bank Group meets Costa Rica’s needs for knowledge services* 101 14 6.30 1.81 Fee-based products N DK Mean SD 7. To what extent do you believe that Costa Rica received value for money from the World Bank Group’s fee-based products/services? (1-To no degree at all, 76 39 7.12 1.62 10-To a very significant degree) Internal Evaluation Mechanisms N DK Mean SD 8. To what extent do you believe the World Bank Group measures and corrects its work in real time in Costa Rica? (1-To no degree at all, 10-To a very 84 32 7.43 1.73 significant degree) 60 The World Bank Group Costa Rica Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities (i.e., Analysis, Studies, Research, Data, Reports, Conferences) 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=114) A few times a year 41.2% Rarely 33.3% Monthly 13.2% Never 8.8% Weekly 3.5% In Costa Rica, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 86 26 6.72 1.78 3. Are relevant to Costa Rica’s development priorities 88 24 6.78 1.51 4. Lead to practical solutions 88 24 6.35 1.49 5. Are accessible 81 31 6.72 1.52 6. Enhance your knowledge and/or skills 66 46 6.82 1.98 7. Are translated enough into local language 50 63 7.36 2.06 8. Are adaptable to Costa Rica’s specific development challenges and country 86 27 6.35 1.67 circumstances* Overall Evaluations N DK Mean SD 9. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country?* 102 11 7.21 1.46 (1-Not significant at all, 10-Very significant) 10. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* (1-Very low technical quality, 10-Very high 105 8 7.65 1.16 technical quality) 11. Have you read/consulted the most recent LAC Flagship Report: (Latin American Entrepreneur. Many Firms But little Innovation) or any other World Bank Group Reports? (LAC Flagship Reports are annual reports prepared by the Percentage of Respondents LAC Chief Economist Office.) (N=115) Yes 34.8% No 65.2% Value of World Bank Group Reports N DK Mean SD 12. To what extent do you believe any Report raised substantive new information and insight that you were not aware of prior to reading?* (1-To no degree at 58 57 7.55 1.13 all, 10-To a very significant degree) 13. To what extent do you believe any Report provided you with useful information in terms of the work you do?* (1-To no degree at all, 10-To a very 66 49 7.79 1.21 significant degree) 61 The World Bank Group Costa Rica Country Opinion Survey 2014 E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Level of Agreement Group’s technical assistance/advisory work contribute to solving Costa Rica’s development challenges? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 1. Conceptualization (understanding and framing the problem) 98 15 7.59 1.58 2. Design (appraising and planning the solutions) 99 15 7.52 1.40 3. Implementation (Executing, carrying out, monitoring, and making 99 14 7.24 1.62 appropriate adjustments) 4. Evaluation (assessing the impact and results) 95 19 7.43 1.51 To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 5. The World Bank Group disburses funds promptly 58 55 5.59 2.05 6. The World Bank Group effectively monitors and evaluates the projects 93 20 7.13 1.47 and programs it supports 7. The World Bank Group’s approvals and reviews are done in a timely 68 44 6.07 1.71 fashion 8. The World Bank Group’s “Safeguard Policy� requirements are 52 61 6.46 1.85 reasonable 9. The World Bank Group’s conditions on its lending are reasonable 81 32 6.47 1.73 10. The World Bank Group takes decisions quickly in Costa Rica* 72 40 5.22 1.91 11. Working with the World Bank Group increases Costa Rica's institutional 89 23 7.33 1.68 capacity 12. The World Bank Group ensures consistency and continuity through 53 61 7.26 1.68 staff changes 13. Where country systems are adequate, the World Bank Group makes 74 38 7.82 1.36 appropriate use of them* 14. The World Bank Group provides effective implementation support 87 26 7.49 1.32 15. Which of the following best describes the way the World Bank Group Percentage of Respondents operates in Costa Rica? (Select only one response) (N=111) The World Bank Group does not take enough risk in Costa Rica 63.1% Don't know 19.8% Prefer not to answer 10.8% The World Bank Group’s approach to risk is appropriate 6.3% F. Recent Trends and the Future Role of the World Bank Group in Costa Rica World Bank Group Moving in the Right Direction N DK Mean SD 1. In the last three years, to what extent do you believe that the World Bank Group has moved in the right direction in terms of the focus of its 98 17 6.63 1.63 work in Costa Rica? (1-To no degree at all, 10-To a very significant degree) Role of International Development Cooperation N DK Mean SD 2. How significant a role do you believe that international development cooperation (e.g., range of donors and partners) SHOULD play in Costa 113 2 8.35 1.44 Rica’s development in the near future? (1-Not a significant role at all, 10-Very significant role) 62 The World Bank Group Costa Rica Country Opinion Survey 2014 F. Recent Trends and the Future Role of the World Bank Group in Costa Rica (continued) 3. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Costa Rica? (Choose no more than TWO) (Responses Combined; N=114) Open a local office in Costa Rica 44.7% Increase the level of capacity development in the country 27.2% Collaborate more effectively with Government clients 23.7% Offer more innovative financial products 22.8% Improve the competitiveness of its financing compared to markets 22.8% Reach out more to groups outside of Government 14.0% Reduce the complexity of obtaining World Bank Group financing 10.5% Provide more adequate data/knowledge/statistics/figures on Costa Rica’s 9.6% economy Offer more innovative knowledge services 7.9% Work faster 7.0% Other 7.0% Improve the quality of its experts as related to Costa Rica’s specific challenges 2.6% Increase availability of Fee-Based services 1.8% 4. When considering the combination of services that the World Bank Group offers in Costa Rica, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of Percentage of Respondents in Costa Rica? (Select only ONE response) (N=111) Financial services 63.1% Knowledge products 19.8% The combination is appropriate for Costa Rica 10.8% Don’t know 3.6% Convening services 1.8% None of the above .9% G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Costa Rica? (Choose no more than TWO) (Responses Combined; N=112) Local newspapers 85.7% Internet 58.0% Local television 28.6% Other 8.9% Social media 7.1% International newspapers 4.5% International television 1.8% Local radio 1.8% International radio 0.0% Hallway talks 0.0% Blogs 0.0% Mobile phones 0.0% Instant messaging 0.0% 63 The World Bank Group Costa Rica Country Opinion Survey 2014 G. Communication and Information Sharing (continued) 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=112) e-Newsletters 48.2% World Bank Group’s seminars/workshops/conferences 39.3% Direct contact with World Bank Group 36.6% Social media 26.8% World Bank Group’s publications and other written materials 21.4% World Bank Group’s website 11.6% Blogs 1.8% Instant messaging 0.9% Other 0.9% Mobile phones 0.0% 3. Are you aware of the World Bank Group’s Access to Information Policy under which the Bank will now disclose any information in its possession that is not Percentage of Respondents on a list of exceptions? (N=101) Yes 24.8% No 75.2% Percentage of Respondents 4. Do you use/have used the World Bank Group’s website? (N=101) Yes 76.2% No 23.8% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 5. When I need information from the World Bank Group I know how to 98 13 7.07 2.14 find it 6. The World Bank Group’s social media channels are valuable sources of 78 32 7.91 2.03 information about the institution 7. The World Bank Group is responsive to my information requests and 39 74 5.74 3.25 inquiries 64 The World Bank Group Costa Rica Country Opinion Survey 2014 H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Please mark only ONE response) (N=113) Private Sector Organization 20.4% Other 14.2% NGO 8.8% Employee of a Ministry, Ministerial Department or Implementation Agency 7.1% Private Foundation 5.3% Financial Sector/Private Bank 5.3% Academia/Research Institute/Think Tank 5.3% Office of Parliamentarian 4.4% Project Management Unit (PMU) overseeing implementation of project 4.4% Multilateral Agency 4.4% Media 4.4% Office of Minister 3.5% Independent Government Institution 3.5% Local Government Office or Staff 2.7% Consultant/Contractor working on World Bank Group supported Project/Program 1.8% Community Based Organization 1.8% Office of the President .9% Bilateral Agency .9% Faith-Based Group .9% 2. Please identify the primary specialization of your work. Percentage of Respondents (Please mark only ONE response) (N=115) Private sector development/foreign direct investment 12.2% Other 12.2% Agriculture/rural development 11.3% Generalist 11.3% Education 7.8% Information and communications technology 6.1% Social protection 6.1% Public sector governance/public financial management/anti corruption 5.2% Urban development 5.2% Financial markets/banking 4.3% Energy 3.5% Health/Communicable/non-communicable diseases 3.5% Transport 3.5% Law and justice/regulatory framework 2.6% Natural resource management/environmental sustainability 2.6% Gender equity/equality of opportunity .9% Job creation/employment .9% Water and sanitation .9% 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents in your country? (N=114) Yes 17.5% No 82.5% 65 The World Bank Group Costa Rica Country Opinion Survey 2014 H. Background Information (continued) 4. Which of the following agencies of the World Bank Group do you work with in Percentage of Respondents Costa Rica? (Select all that apply) (Responses Combined; N=109) None 67.0% The World Bank 17.4% The Multilateral Investment Guarantee Agency 11.9% The International Finance Corporation 5.5% Percentage of Respondents 5. Do your projects involve both the World Bank and IFC? (N=107) Yes 15.0% No 85.0% 6. If yes, what was your view on the two institutions working together in Costa Percentage of Respondents Rica? (Select only ONE response) (N=15) Working well together 60.0% Collaborating but needs improvement 26.7% Don't know 13.3% 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Costa Rica? (Choose no more than TWO) (Responses Combined; N=97) Use World Bank Group website for information, data, research, etc. 38.1% Observer 34.0% Use World Bank Group reports/data 34.0% Engage in World Bank Group related/sponsored events/activities 26.8% Collaborate as part of my professional duties 8.2% Percentage of Respondents 8. Which best represents your geographic location? (N=112) Greater Metropolitan Area 88.4% North 7.1% South 4.5% 66 The World Bank Group Costa Rica Country Opinion Survey 2014 Appendix B: Responses to All Questions by Stakeholder Groups A. General Issues facing Costa Rica In general, would you say that Costa Rica is headed in...? Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ President/ Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister Parliamentarian Implementation Agency WBG project Agency Private Bank CSO Media Think Tank Other The right direction 50.0% 100.0% 87.5% 42.9% 80.0% 78.6% 63.2% 50.0% 66.7% 73.9% The wrong direction 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% 25.0% 0.0% 4.3% Not sure 50.0% 0.0% 12.5% 57.1% 20.0% 14.3% 36.8% 25.0% 33.3% 21.7% Listed below are a number of development priorities in Costa Rica. Please identify which of the following you consider the most important development priorities in Costa Rica? Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/ Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister Parliamentarian Implementation Agency WBG project Agency Private Bank CSO Media Think Tank Other Social protection 0.0% 0.0% 0.0% 0.0% 0.0% 6.9% 0.0% 20.0% 16.7% 0.0% Transport 40.0% 20.0% 50.0% 85.7% 66.7% 41.4% 33.3% 20.0% 16.7% 34.8% Public sector governance/ reform 40.0% 0.0% 25.0% 14.3% 33.3% 17.2% 33.3% 20.0% 33.3% 43.5% Global/regional integration 0.0% 0.0% 0.0% 14.3% 0.0% 3.4% 5.6% 20.0% 0.0% 8.7% Gender equity 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Domestic private sector development 0.0% 0.0% 0.0% 0.0% 0.0% 10.3% 0.0% 0.0% 0.0% 4.3% Foreign direct investment 20.0% 60.0% 12.5% 14.3% 33.3% 27.6% 16.7% 0.0% 16.7% 4.3% Water and sanitation* 0.0% 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% 20.0% 0.0% 0.0% Anti-corruption 20.0% 20.0% 0.0% 14.3% 0.0% 0.0% 5.6% 20.0% 33.3% 8.7% Job creation/employment 40.0% 20.0% 25.0% 14.3% 33.3% 13.8% 27.8% 20.0% 33.3% 21.7% Rural development 0.0% 0.0% 12.5% 0.0% 0.0% 6.9% 11.1% 0.0% 0.0% 17.4% Financial markets 20.0% 40.0% 12.5% 14.3% 0.0% 34.5% 0.0% 0.0% 16.7% 13.0% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.6% 20.0% 0.0% 0.0% Equality of opportunity 0.0% 0.0% 0.0% 0.0% 0.0% 6.9% 11.1% 0.0% 0.0% 0.0% Health 0.0% 0.0% 0.0% 0.0% 0.0% 3.4% 5.6% 20.0% 0.0% 8.7% Education 0.0% 0.0% 25.0% 42.9% 0.0% 13.8% 5.6% 20.0% 0.0% 17.4% Poverty reduction 20.0% 40.0% 50.0% 42.9% 33.3% 6.9% 38.9% 0.0% 33.3% 34.8% Energy 0.0% 0.0% 0.0% 0.0% 0.0% 13.8% 5.6% 20.0% 0.0% 17.4% Climate change 0.0% 0.0% 12.5% 0.0% 0.0% 3.4% 16.7% 0.0% 0.0% 0.0% Agricultural development 0.0% 0.0% 0.0% 0.0% 0.0% 3.4% 0.0% 0.0% 0.0% 0.0% Trade and exports 20.0% 40.0% 25.0% 14.3% 33.3% 34.5% 33.3% 0.0% 33.3% 17.4% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.6% 0.0% 0.0% 0.0% Economic growth 40.0% 40.0% 50.0% 14.3% 33.3% 41.4% 33.3% 60.0% 33.3% 26.1% Law and justice* 20.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 16.7% 3.4% 0.0% 0.0% 0.0% 0.0% Natural resource management 20.0% 20.0% 0.0% 0.0% 0.0% 6.9% 0.0% 0.0% 16.7% 8.7% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 20.0% 0.0% 0.0% *Significantly different between stakeholder groups 67 The World Bank Group Costa Rica Country Opinion Survey 2014 A. General Issues facing Costa Rica (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Costa Rica? (Choose no more than THREE) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/ Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister Parliamentarian Implementation Agency WBG project Agency Private Bank CSO Media Think Tank Other Water and sanitation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.6% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 0.0% 0.0% 42.9% 16.7% 7.1% 16.7% 40.0% 0.0% 17.4% Economic growth 20.0% 40.0% 12.5% 28.6% 50.0% 17.9% 22.2% 40.0% 16.7% 26.1% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.6% 0.0% 0.0% 0.0% Global/regional integration* 0.0% 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% 0.0% 16.7% 0.0% Gender equity 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Rural development 40.0% 40.0% 37.5% 28.6% 16.7% 10.7% 16.7% 0.0% 16.7% 26.1% Urban development 0.0% 20.0% 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 10.7% 0.0% 0.0% 0.0% 0.0% Social protection 0.0% 0.0% 0.0% 0.0% 0.0% 3.6% 0.0% 20.0% 0.0% 8.7% Law and justice 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Transport 0.0% 40.0% 50.0% 14.3% 50.0% 53.6% 33.3% 20.0% 16.7% 21.7% Crime and violence* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 20.0% 0.0% 0.0% Information and communications technology 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Anti corruption 0.0% 0.0% 0.0% 0.0% 0.0% 3.6% 5.6% 0.0% 16.7% 0.0% Domestic private sector development 20.0% 0.0% 0.0% 0.0% 0.0% 17.9% 11.1% 40.0% 33.3% 4.3% Foreign direct investment 40.0% 60.0% 12.5% 14.3% 16.7% 17.9% 16.7% 0.0% 0.0% 8.7% Education* 20.0% 0.0% 62.5% 42.9% 0.0% 25.0% 44.4% 60.0% 16.7% 73.9% Energy 0.0% 0.0% 0.0% 0.0% 0.0% 3.6% 0.0% 0.0% 0.0% 4.3% Public sector governance/ reform 20.0% 0.0% 0.0% 14.3% 33.3% 17.9% 38.9% 0.0% 16.7% 17.4% Natural resource management 20.0% 0.0% 12.5% 14.3% 0.0% 14.3% 11.1% 20.0% 16.7% 8.7% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Health 0.0% 0.0% 12.5% 0.0% 0.0% 3.6% 5.6% 20.0% 16.7% 8.7% Agricultural development 0.0% 40.0% 12.5% 14.3% 0.0% 0.0% 5.6% 0.0% 16.7% 4.3% Job creation/employment 80.0% 20.0% 75.0% 42.9% 33.3% 42.9% 27.8% 20.0% 33.3% 52.2% Financial markets 0.0% 20.0% 0.0% 0.0% 33.3% 21.4% 5.6% 0.0% 33.3% 8.7% Trade and exports 20.0% 20.0% 12.5% 14.3% 33.3% 28.6% 11.1% 0.0% 33.3% 4.3% *Significantly different between stakeholder groups 68 The World Bank Group Costa Rica Country Opinion Survey 2014 A. General Issues facing Costa Rica (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Costa Rica? (Choose no more than THREE) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/ Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister Parliamentarian Implementation Agency WBG project Agency Private Bank CSO Media Think Tank Other Energy 20.0% 0.0% 25.0% 0.0% 16.7% 3.4% 15.8% 0.0% 0.0% 13.0% Gender equity 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 10.5% 0.0% 0.0% 0.0% Social protection 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Global/regional integration 0.0% 0.0% 0.0% 0.0% 16.7% 3.4% 0.0% 20.0% 16.7% 8.7% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 10.5% 0.0% 0.0% 0.0% Anti corruption 0.0% 0.0% 0.0% 14.3% 16.7% 0.0% 5.3% 20.0% 16.7% 4.3% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Rural development 20.0% 20.0% 12.5% 28.6% 0.0% 6.9% 5.3% 20.0% 16.7% 0.0% Foreign direct investment 20.0% 80.0% 37.5% 42.9% 50.0% 51.7% 36.8% 20.0% 33.3% 39.1% Urban development 0.0% 0.0% 0.0% 0.0% 16.7% 6.9% 0.0% 0.0% 0.0% 8.7% Water and sanitation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Education* 0.0% 0.0% 12.5% 42.9% 0.0% 3.4% 5.3% 60.0% 16.7% 13.0% Information and communications technology 0.0% 0.0% 0.0% 0.0% 0.0% 3.4% 0.0% 20.0% 0.0% 0.0% Regulatory framework 20.0% 0.0% 0.0% 0.0% 16.7% 3.4% 0.0% 20.0% 16.7% 21.7% Trade and exports* 80.0% 20.0% 75.0% 28.6% 16.7% 37.9% 31.6% 20.0% 83.3% 26.1% Public sector governance/ reform 0.0% 0.0% 12.5% 0.0% 33.3% 34.5% 31.6% 0.0% 16.7% 17.4% Domestic private sector development 0.0% 20.0% 12.5% 14.3% 0.0% 17.2% 21.1% 20.0% 0.0% 26.1% Job creation/employment 20.0% 60.0% 12.5% 28.6% 0.0% 17.2% 15.8% 40.0% 33.3% 26.1% Agricultural development 0.0% 20.0% 0.0% 14.3% 0.0% 3.4% 26.3% 20.0% 0.0% 4.3% Transport* 80.0% 60.0% 87.5% 57.1% 100.0% 72.4% 57.9% 0.0% 50.0% 56.5% Natural resource management 20.0% 20.0% 12.5% 0.0% 0.0% 6.9% 5.3% 0.0% 0.0% 4.3% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% Health 0.0% 0.0% 0.0% 0.0% 0.0% 3.4% 0.0% 0.0% 0.0% 0.0% Law and justice* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 20.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% 4.3% Financial markets 20.0% 0.0% 0.0% 0.0% 16.7% 24.1% 10.5% 0.0% 0.0% 17.4% *Significantly different between stakeholder groups 69 The World Bank Group Costa Rica Country Opinion Survey 2014 A. General Issues facing Costa Rica (continued) When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this woul d be achieved in Costa Rica? (Choose no more than TWO) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/ Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister Parliamentarian Implementation Agency WBG project Agency Private Bank CSO Media Think Tank Other Better employment opportunities for young people* 0.0% 0.0% 12.5% 0.0% 0.0% 0.0% 7.7% 60.0% 16.7% 0.0% Better employment opportunities for women 0.0% 40.0% 12.5% 14.3% 0.0% 0.0% 0.0% 20.0% 16.7% 4.3% Greater access to micro-finance for the poor 0.0% 0.0% 0.0% 14.3% 0.0% 4.0% 15.4% 0.0% 0.0% 0.0% Greater voice and participation for citizens to help 0.0% 20.0% 0.0% 14.3% 80.0% 16.0% 7.7% 0.0% 0.0% 8.7% ensure greater accountability* Greater access to health and nutrition for citizens* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 20.0% 0.0% 0.0% Better entrepreneurial opportunities 66.7% 40.0% 62.5% 42.9% 0.0% 48.0% 69.2% 20.0% 16.7% 52.2% A growing middle class 0.0% 0.0% 0.0% 14.3% 20.0% 24.0% 30.8% 40.0% 33.3% 0.0% Better opportunity for the poor who live in rural areas* 66.7% 20.0% 0.0% 0.0% 20.0% 4.0% 0.0% 0.0% 16.7% 21.7% Better opportunity for the poor who live in urban areas 0.0% 0.0% 0.0% 0.0% 0.0% 8.0% 0.0% 0.0% 0.0% 13.0% Consistent economic growth 0.0% 40.0% 37.5% 42.9% 40.0% 44.0% 15.4% 20.0% 16.7% 21.7% More reliable social safety net 0.0% 0.0% 12.5% 0.0% 0.0% 4.0% 0.0% 0.0% 16.7% 8.7% Greater equity of fiscal policy 0.0% 20.0% 0.0% 0.0% 0.0% 4.0% 0.0% 20.0% 16.7% 0.0% Education and training that better ensure job 33.3% 20.0% 50.0% 57.1% 20.0% 40.0% 38.5% 0.0% 50.0% 56.5% opportunity Better quality public services 33.3% 0.0% 12.5% 0.0% 20.0% 4.0% 15.4% 0.0% 0.0% 8.7% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Costa Rica? Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Academia/ Office of the Office of Ministerial Dep/ Contractor on WBG Multilateral Financial Sector/ Research institute/ President/ Minister Parliamentarian Implementation Agency project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD World Bank 5 7.40 .89 5 5.80 2.49 8 6.75 1.83 7 7.00 1.15 6 5.33 1.51 29 5.79 2.30 18 6.33 1.28 5 6.40 2.51 6 6.17 2.04 23 5.57 2.48 Inter-American Development Bank* 5 7.80 1.10 5 5.40 2.19 8 7.88 1.13 7 4.71 2.14 6 6.50 1.97 28 6.86 1.53 19 7.53 1.22 5 6.60 2.51 6 7.17 1.60 23 6.74 1.81 Latin American Development Bank 5 4.20 3.49 5 3.20 3.19 8 4.25 3.20 7 2.57 1.81 6 1.83 2.04 29 4.45 2.72 18 3.89 2.40 5 3.00 2.00 6 2.33 2.07 23 2.74 1.96 Central American Bank for Economic 5 7.40 .89 5 5.60 2.30 8 6.88 1.46 7 4.86 2.27 6 6.00 1.10 29 6.72 1.33 18 6.33 1.41 5 6.80 3.11 6 5.83 1.17 23 5.83 1.87 Integration (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Overall, please rate your impression of the effectiveness of these organizations in Costa Rica? Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Academia/ Office of the Office of Ministerial Dep/ Contractor on WBG Multilateral Financial Sector/ Research institute/ President/ Minister Parliamentarian Implementation Agency project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD World Bank 5 7.80 1.10 5 7.80 .45 7 7.29 1.25 7 7.00 1.91 5 7.00 1.22 27 6.70 1.88 18 7.28 1.23 5 7.00 3.46 5 8.40 .89 17 7.12 1.73 Inter-American Development Bank 5 7.60 1.34 5 7.60 .55 8 7.38 1.19 5 7.20 1.30 5 7.80 .84 29 6.97 1.32 18 7.22 1.17 5 6.80 3.27 6 8.00 1.26 23 7.22 1.44 Latin American Development Bank* 3 3.33 1.53 4 5.25 3.10 4 6.75 1.50 3 5.00 0.00 2 6.50 .71 19 6.26 1.94 10 5.60 2.32 3 5.00 0.00 2 8.00 1.41 6 3.50 1.76 Central American Bank for Economic 4 6.75 .96 5 7.80 .45 7 6.43 1.13 4 7.00 1.41 5 7.40 .55 29 6.52 1.74 17 7.00 1.37 4 8.75 .96 4 7.00 1.63 18 6.72 2.14 Integration (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups 70 The World Bank Group Costa Rica Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Academia/ Office of the Office of Ministerial Dep/ Contractor on WBG Multilateral Financial Sector/ Research institute/ President/ Minister Parliamentarian Implementation Agency project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group's staff is well prepared to 5 8.20 .45 5 7.80 3.35 8 8.13 1.13 5 8.00 1.41 5 8.00 .71 26 7.88 1.31 17 8.18 1.13 5 7.40 2.70 5 9.00 .71 20 7.65 1.39 help Costa Rica solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) When thinking about how the World Bank Group can have the most impact on development results in Costa Rica, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Costa Rica? (Choose no more than THREE) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/ Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister Parliamentarian Implementation Agency WBG project Agency Private Bank CSO Media Think Tank Other Social protection 0.0% 0.0% 0.0% 0.0% 20.0% 0.0% 0.0% 0.0% 0.0% 4.5% Public sector governance/ reform 40.0% 0.0% 33.3% 42.9% 40.0% 24.1% 5.6% 50.0% 33.3% 36.4% Transport 60.0% 20.0% 66.7% 57.1% 60.0% 65.5% 50.0% 25.0% 50.0% 22.7% Poverty reduction 0.0% 20.0% 16.7% 28.6% 0.0% 6.9% 0.0% 50.0% 16.7% 31.8% Global/regional integration 0.0% 0.0% 16.7% 14.3% 20.0% 0.0% 5.6% 0.0% 0.0% 9.1% Gender equity 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 3.4% 0.0% 25.0% 0.0% 0.0% Domestic private sector development 20.0% 20.0% 0.0% 28.6% 20.0% 31.0% 16.7% 0.0% 50.0% 0.0% Rural development 40.0% 20.0% 0.0% 14.3% 0.0% 13.8% 22.2% 25.0% 16.7% 13.6% Foreign direct investment 20.0% 60.0% 33.3% 14.3% 20.0% 20.7% 22.2% 0.0% 0.0% 18.2% Water and sanitation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Energy 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 13.6% Job creation/employment 0.0% 20.0% 0.0% 0.0% 0.0% 3.4% 0.0% 0.0% 0.0% 4.5% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 6.9% 5.6% 0.0% 0.0% 4.5% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 16.7% 9.1% Equality of opportunity 0.0% 0.0% 0.0% 0.0% 0.0% 3.4% 5.6% 0.0% 0.0% 0.0% Health 0.0% 0.0% 0.0% 28.6% 0.0% 3.4% 0.0% 25.0% 16.7% 4.5% Education 0.0% 20.0% 33.3% 14.3% 0.0% 13.8% 16.7% 25.0% 16.7% 27.3% Climate change 0.0% 0.0% 33.3% 0.0% 0.0% 3.4% 16.7% 25.0% 0.0% 0.0% Agricultural development 20.0% 0.0% 0.0% 14.3% 0.0% 13.8% 22.2% 0.0% 0.0% 18.2% Trade and exports 60.0% 60.0% 33.3% 28.6% 60.0% 48.3% 44.4% 25.0% 50.0% 31.8% Economic growth 20.0% 20.0% 33.3% 14.3% 20.0% 13.8% 38.9% 0.0% 16.7% 22.7% Law and justice* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 25.0% 0.0% 0.0% Regulatory framework 20.0% 20.0% 0.0% 0.0% 0.0% 10.3% 5.6% 0.0% 0.0% 9.1% Natural resource management 0.0% 20.0% 0.0% 0.0% 0.0% 10.3% 5.6% 0.0% 16.7% 4.5% Anti corruption* 0.0% 0.0% 0.0% 0.0% 20.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 71 The World Bank Group Costa Rica Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Costa Rica? Greatest Value Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ President/ Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister Parliamentarian Implementation Agency WBG project Agency Private Bank CSO Media Think Tank Other Convening/Facilitating 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Data 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 10.5% 0.0% 0.0% 13.0% Policy advice, studies, analyses 40.0% 20.0% 25.0% 28.6% 20.0% 20.7% 10.5% 40.0% 66.7% 26.1% Financial resources* 0.0% 40.0% 50.0% 71.4% 80.0% 58.6% 42.1% 40.0% 0.0% 26.1% Capacity development 20.0% 20.0% 12.5% 0.0% 0.0% 10.3% 21.1% 0.0% 16.7% 17.4% Technical assistance 0.0% 0.0% 12.5% 0.0% 0.0% 3.4% 0.0% 20.0% 16.7% 17.4% Mobilizing third party financial resources 40.0% 20.0% 0.0% 0.0% 0.0% 6.9% 15.8% 0.0% 0.0% 0.0% Donor coordination 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Linkage to non-Bank expertise 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups nd Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ 2 Greatest Value President/ Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister Parliamentarian Implementation Agency WBG project Agency Private Bank CSO Media Think Tank Other Convening/Facilitating 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Data 0.0% 20.0% 0.0% 0.0% 0.0% 0.0% 0.0% 20.0% 0.0% 8.7% Policy advice, studies, analyses 25.0% 20.0% 12.5% 0.0% 20.0% 10.3% 5.3% 0.0% 16.7% 4.3% Financial resources 25.0% 20.0% 25.0% 14.3% 20.0% 6.9% 15.8% 20.0% 33.3% 21.7% Capacity development 0.0% 0.0% 12.5% 0.0% 0.0% 10.3% 0.0% 0.0% 0.0% 21.7% Technical assistance 50.0% 20.0% 25.0% 85.7% 60.0% 37.9% 47.4% 20.0% 16.7% 39.1% Mobilizing third party financial resources 0.0% 20.0% 25.0% 0.0% 0.0% 17.2% 21.1% 0.0% 33.3% 0.0% Donor coordination 0.0% 0.0% 0.0% 0.0% 0.0% 3.4% 5.3% 0.0% 0.0% 0.0% Linkage to non-Bank expertise 0.0% 0.0% 0.0% 0.0% 0.0% 13.8% 5.3% 40.0% 0.0% 4.3% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% How effectively do the World Bank Group’s activities below support Costa Rica’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Academia/ Office of the Office of Ministerial Dep/ Contractor on WBG Multilateral Financial Sector/ Research institute/ President/ Minister Parliamentarian Implementation Agency project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Convening/Facilitating 4 7.00 2.94 5 7.20 1.30 7 7.71 1.70 4 6.50 1.29 6 7.50 1.38 26 6.54 1.50 17 7.12 .93 5 6.60 3.44 6 7.00 2.00 18 7.33 2.17 Data 4 8.00 .82 5 7.40 .55 7 7.43 1.27 4 7.50 1.29 6 8.17 .75 27 7.26 1.38 18 7.72 1.07 5 7.80 1.79 6 7.83 1.94 20 7.90 1.17 Policy advice, studies, analyses 5 7.40 1.52 5 6.80 1.30 7 7.71 .95 4 7.25 .96 6 8.33 .82 25 7.12 1.59 17 7.41 1.00 5 7.00 1.41 6 8.33 1.03 19 7.84 1.71 Financial resources 5 7.40 2.07 5 6.40 2.07 7 6.86 2.19 7 6.14 .90 5 8.00 1.00 28 6.82 1.33 17 6.76 1.52 5 7.60 2.07 6 7.50 1.38 20 7.40 1.43 Technical assistance 5 7.40 1.14 5 6.80 1.30 7 7.00 1.91 7 6.14 .69 6 7.83 .75 27 7.11 1.28 18 7.39 1.09 5 7.20 1.30 6 8.67 .82 18 7.39 1.72 Mobilizing third party financial resources 5 6.60 1.82 4 7.25 .96 6 6.17 1.94 2 6.50 .71 5 8.20 .84 27 7.11 1.50 16 7.25 1.00 5 7.00 1.22 5 8.60 .89 18 7.28 1.71 Donor coordination 4 6.25 1.89 4 7.25 .96 5 6.20 2.17 2 6.50 .71 5 7.80 .84 27 7.26 1.43 17 7.18 1.29 5 7.00 1.22 5 8.20 .84 15 6.67 2.50 Linkage to non-Bank expertise 3 7.00 2.00 5 6.80 1.30 5 8.00 .71 2 6.50 .71 5 7.60 .89 27 7.19 1.55 18 7.22 1.17 5 7.40 1.52 5 8.40 .89 15 7.80 1.86 72 The World Bank Group Costa Rica Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) The World Bank Group can provide capacity building support in a number of ways in Costa Rica. To what degree would Costa Rica benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Academia/ Office of the Office of Ministerial Dep/ Contractor on WBG Multilateral Financial Sector/ CSO Media Research institute/ Other President/ Minister Parliamentarian Implementation Agency project Agency Private Bank Think tank N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Groups outside of government to help them more effectively engage and 4 9.00 .82 5 7.40 1.95 8 8.13 2.42 7 7.00 1.63 5 7.60 1.52 29 8.31 1.69 19 8.63 1.38 5 8.40 2.07 6 8.00 2.00 21 7.71 2.24 participate in development efforts The public sector, related to implementation of specific development 5 8.60 .55 5 8.20 1.92 8 8.88 1.25 7 8.43 .53 5 8.60 .55 29 8.59 1.48 17 8.18 1.38 5 8.40 2.07 6 7.83 1.47 21 8.38 1.20 projects on the ground The public sector, related to changing 5 7.20 2.28 5 8.00 1.87 8 8.63 1.41 7 8.00 1.41 5 8.40 .55 28 8.64 1.13 17 8.24 1.25 5 8.20 2.05 6 8.33 .52 20 8.15 1.09 institutions The private sector, related to institutional 5 7.60 2.30 5 8.00 1.87 8 8.25 1.16 7 6.43 1.99 5 8.40 .55 28 8.36 1.42 17 8.06 1.34 5 6.80 2.77 6 8.67 .82 20 7.85 1.39 and policy change How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Costa Rica? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Academia/ Office of the Office of Ministerial Dep/ Contractor on WBG Multilateral Financial Sector/ Research institute/ President/ Minister Parliamentarian Implementation Agency project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project implementation (or other 4 8.00 1.83 3 8.00 0.00 4 7.75 2.06 6 7.33 .82 5 7.40 1.82 20 6.65 1.09 12 6.50 1.57 4 5.25 3.30 4 8.00 .82 11 8.18 1.66 organizational strengthening)* Citizen engagement (incorporating 2 6.00 1.41 2 8.00 0.00 4 7.00 1.41 1 7.00 5 7.40 1.82 20 6.45 1.36 11 6.64 1.50 3 4.33 2.89 3 6.33 2.08 9 7.78 1.39 citizens' voices into development) Policy design (for clarity and better incentives to achieve development 4 7.25 1.71 3 8.00 0.00 6 7.50 1.52 3 7.67 .58 5 8.20 .84 22 7.00 1.11 12 7.00 1.13 3 4.33 2.89 5 7.80 .84 13 7.77 1.48 goals)* *Significantly different between stakeholder groups When thinking about how to improve capacity building in Costa Rica to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Academia/ Office of the Office of Ministerial Dep/ Contractor on WBG Multilateral Financial Sector/ Research institute/ President/ Minister Parliamentarian Implementation Agency project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project implementation (or other 4 8.50 .58 4 8.75 .96 6 9.00 .63 7 8.14 1.07 5 8.60 .55 24 8.33 1.58 15 8.87 1.13 4 8.25 2.22 4 8.50 .58 13 8.62 .96 organizational strengthening) Citizen engagement (incorporating citizens' voices into development) 3 8.67 .58 3 9.00 1.00 8 7.38 1.92 2 9.50 .71 5 8.40 .55 25 8.40 1.47 17 8.41 1.33 3 7.67 2.31 4 7.75 1.89 18 7.67 1.85 Policy design (for clarity and better incentives to achieve development 4 7.75 1.89 4 8.50 1.29 8 8.50 .76 4 8.25 1.50 5 8.40 .55 26 8.54 1.07 15 8.80 .86 3 7.67 2.31 5 8.60 1.14 15 8.40 1.55 goals) 73 The World Bank Group Costa Rica Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Costa Rica? (Choose no more than TWO) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/ Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister Parliamentarian Implementation Agency WBG project Agency Private Bank CSO Media Think Tank Other Staff too inaccessible 0.0% 0.0% 12.5% 57.1% 16.7% 10.7% 15.8% 50.0% 0.0% 26.1% Not exploring alternative policy options 0.0% 0.0% 12.5% 0.0% 0.0% 17.9% 5.3% 25.0% 16.7% 4.3% Not adequately sensitive to political/social realities in 20.0% 50.0% 12.5% 28.6% 16.7% 10.7% 36.8% 50.0% 0.0% 26.1% Costa Rica Not enough public disclosure of its work 40.0% 50.0% 37.5% 28.6% 66.7% 60.7% 42.1% 50.0% 33.3% 56.5% Arrogant in its approach* 0.0% 25.0% 0.0% 0.0% 0.0% 3.6% 26.3% 0.0% 0.0% 0.0% Not aligned with country priorities* 40.0% 25.0% 25.0% 0.0% 0.0% 32.1% 10.5% 0.0% 16.7% 0.0% The credibility of its knowledge/data 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% World Bank Group’s processes too complex 0.0% 0.0% 0.0% 14.3% 16.7% 14.3% 10.5% 0.0% 0.0% 8.7% Not willing to honestly criticize policies and reform 0.0% 25.0% 0.0% 0.0% 0.0% 3.6% 0.0% 0.0% 0.0% 8.7% efforts in the country Too influenced by developed countries 20.0% 0.0% 12.5% 0.0% 0.0% 7.1% 15.8% 25.0% 33.3% 8.7% Imposing technocratic solutions without regard to 0.0% 0.0% 12.5% 14.3% 16.7% 14.3% 10.5% 0.0% 0.0% 4.3% political realities World Bank Group’s processes too slow* 0.0% 25.0% 0.0% 57.1% 16.7% 3.6% 15.8% 0.0% 16.7% 0.0% Too bureaucratic in its operational policies and 60.0% 0.0% 50.0% 0.0% 16.7% 7.1% 0.0% 0.0% 0.0% 21.7% procedures* Not aligned with other donors’ work* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 16.7% 0.0% Not collaborating enough with non-state actors 0.0% 0.0% 0.0% 0.0% 0.0% 3.6% 10.5% 0.0% 16.7% 0.0% Not client focused 20.0% 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% 0.0% 16.7% 0.0% Other 0.0% 0.0% 12.5% 0.0% 16.7% 0.0% 0.0% 0.0% 0.0% 8.7% Don’t know* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 16.7% 0.0% *Significantly different between stakeholder groups Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Costa Rica? (Choose no more than TWO) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/ Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister Parliamentarian Implementation Agency WBG project Agency Private Bank CSO Media Think Tank Other Capacity development 20.0% 20.0% 28.6% 42.9% 16.7% 6.9% 10.5% 40.0% 33.3% 13.6% Policy based lending / budget support to the 40.0% 20.0% 14.3% 14.3% 16.7% 37.9% 36.8% 20.0% 33.3% 13.6% Government Knowledge products/services 20.0% 20.0% 14.3% 28.6% 16.7% 24.1% 15.8% 40.0% 33.3% 27.3% Investment lending 80.0% 80.0% 85.7% 100.0% 66.7% 82.8% 63.2% 60.0% 66.7% 81.8% Technical assistance 40.0% 60.0% 42.9% 14.3% 33.3% 34.5% 52.6% 40.0% 16.7% 50.0% Trust Fund management 0.0% 0.0% 0.0% 0.0% 0.0% 3.4% 0.0% 0.0% 16.7% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% Don’t know 0.0% 0.0% 14.3% 0.0% 16.7% 3.4% 0.0% 0.0% 0.0% 0.0% 74 The World Bank Group Costa Rica Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Costa Rica? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Academia/ Office of the Office of Ministerial Dep/ Contractor on WBG Multilateral Financial Sector/ Research institute/ President/ Minister Parliamentarian Implementation Agency project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in development in 5 6.60 1.82 5 8.60 .55 8 6.25 1.67 7 6.86 2.67 1 8.00 26 7.15 2.24 19 7.26 1.97 5 7.60 1.67 6 7.17 1.83 21 6.48 2.23 Costa Rica The World Bank Group’s work is aligned with what I consider the development 5 5.80 1.30 5 6.40 1.34 8 6.50 .93 7 5.71 1.60 5 5.80 .84 26 6.46 1.53 17 6.12 1.22 5 6.40 3.05 6 7.50 1.05 20 6.40 1.60 priorities for Costa Rica The World Bank Group supports Costa 4 7.00 1.83 5 8.00 1.00 6 7.33 1.86 5 6.00 2.00 5 7.20 .45 23 7.22 2.00 14 6.36 1.86 4 6.50 3.11 5 8.20 .45 16 7.44 1.79 Rica’s efforts to reduce social exclusion The World Bank Group supports programs and strategies that are 5 5.20 2.17 5 6.80 1.79 8 7.25 1.16 4 5.50 1.73 5 6.20 .84 26 6.81 1.96 19 6.79 1.51 5 6.40 2.97 6 6.67 1.63 23 6.87 1.60 realistic for Costa Rica The World Bank Group treats clients and 4 9.00 0.00 5 8.40 1.34 8 8.25 1.98 7 7.00 1.83 5 7.00 .71 24 8.54 1.02 14 8.36 1.15 3 8.67 1.53 5 9.00 .71 17 8.29 1.45 stakeholders in Costa Rica with respect The World Bank Group is an organization that does not represent a particular 4 8.00 2.00 5 8.60 .55 8 8.00 1.77 5 6.40 3.21 5 6.60 1.14 23 7.26 2.54 15 7.67 1.50 4 8.00 1.15 6 7.50 1.64 19 6.74 3.09 ideological perspective in Costa Rica The World Bank Group is an organization that is not overly influenced 5 6.00 2.12 5 8.60 .55 8 8.13 .64 4 7.00 2.45 5 6.20 1.64 24 7.08 2.41 16 7.00 1.71 5 7.40 1.67 6 7.00 2.00 20 6.50 2.72 by any particular country The World Bank Group respects the positions, views and demands of the 5 8.20 .84 5 8.80 .45 8 8.13 .83 4 8.50 1.29 5 8.20 .45 23 8.17 1.15 16 8.25 1.06 5 8.00 1.00 5 8.60 1.14 16 7.56 1.26 government of Costa Rica The World Bank Group listens and takes 5 7.80 .84 5 8.20 1.79 8 8.38 .52 7 6.00 2.31 5 6.60 1.14 20 7.70 1.95 17 7.65 2.06 4 8.00 1.41 5 8.60 .89 16 7.56 2.16 into account your views Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Academia/ Office of the Office of Ministerial Dep/ Contractor on WBG Multilateral Financial Sector/ Research institute/ President/ Minister Parliamentarian Implementation Agency project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD When considering the national development needs in Costa Rica, to what extent does the combination of financial, knowledge and convening 5 6.00 1.87 5 6.60 1.52 8 6.25 1.49 7 6.71 1.70 5 6.40 .89 27 6.52 1.67 18 6.06 1.26 5 6.40 2.88 5 6.20 1.30 19 6.79 1.84 services that the World Bank Group currently provides in Costa Rica meet the national development needs of Costa Rica? (1-To no degree at all, 10-To a very significant degree) 75 The World Bank Group Costa Rica Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Costa Rica in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which of the following bes t des cribes your current pos ition? Employee of a Minis try/ PMU/ Cons ultant/ Bilateral/ Private Sector/ Academia/ Office of the Office of Minis terial Dep/ Contractor on WBG Multilateral Financial Sector/ Res earch ins titute/ Pres ident/ Minis ter Parliamentarian Implementation Agency project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Res pons ivenes s 4 5.50 2.52 5 6.00 1.41 7 6.14 2.34 6 5.50 1.22 4 6.25 .96 26 5.88 1.73 16 5.31 1.40 5 6.60 2.97 4 6.50 1.73 18 6.39 2.06 Flexibility (in terms of the ins titution’s 5 5.60 1.95 5 6.20 1.30 8 6.13 1.13 5 6.60 1.14 3 5.33 .58 25 5.88 1.69 15 5.13 1.46 4 6.25 2.87 4 6.25 1.89 15 6.40 1.88 products and s ervices ) Flexibility (in terms of changing country 5 5.40 1.82 5 5.80 1.30 8 6.25 1.16 3 7.33 .58 3 5.33 .58 24 5.79 1.53 15 5.13 1.60 5 6.40 2.61 4 5.75 1.50 15 6.47 2.03 circums tances ) Being inclus ive 4 7.00 1.41 5 6.20 1.30 6 7.17 1.33 3 7.00 1.00 4 6.50 .58 23 6.26 1.57 14 6.43 1.02 4 6.25 2.87 4 7.75 1.50 13 7.08 1.66 Opennes s 5 7.20 1.48 5 6.80 1.64 8 7.38 1.19 3 6.67 1.53 4 5.50 .58 26 6.85 1.26 16 7.00 1.03 5 8.20 1.92 5 7.80 1.64 17 7.47 1.55 Staff acces s ibility 4 6.00 2.16 3 8.00 0.00 6 7.00 1.26 5 5.60 1.67 2 4.00 1.41 20 6.30 1.75 12 6.08 1.51 5 7.20 2.95 4 6.50 1.91 14 7.07 1.49 Straightforwardnes s and hones ty* 4 8.25 .96 5 8.40 .55 8 8.50 .76 5 5.40 1.67 4 7.50 1.00 24 7.75 1.78 15 7.73 1.39 5 8.40 .89 4 8.75 .50 15 7.87 1.55 Eas e of acces s to the people at the World Bank Group who are making 3 5.33 2.08 3 6.00 1.73 6 7.17 1.47 4 5.25 1.89 3 5.00 2.00 15 5.53 2.17 8 6.00 1.60 3 8.67 .58 2 7.00 2.83 12 7.08 2.31 decis ions important to my work Collaboration with civil s ociety 4 6.25 1.89 5 6.80 1.79 7 8.14 .90 3 5.33 2.31 3 7.33 1.15 24 6.75 2.03 16 7.13 1.54 3 7.33 2.08 4 7.50 1.00 14 7.29 1.73 Collaboration with the Government 5 7.40 1.52 5 7.40 1.34 8 8.25 .89 5 6.60 1.14 4 8.00 0.00 26 7.31 1.57 16 7.63 .96 4 7.00 1.41 5 7.60 1.67 18 7.78 1.48 Collaboration with other donors and 4 7.00 1.41 4 7.75 .50 7 8.14 .69 2 7.50 .71 4 7.25 1.50 23 7.48 1.73 14 7.71 1.20 3 6.33 1.53 4 7.25 1.71 15 7.20 1.66 development partners Collaboration with the private s ector 5 6.80 2.05 4 6.25 1.50 8 7.38 1.19 1 5.00 4 7.25 .96 26 6.65 1.92 13 6.38 1.56 3 6.33 1.15 4 6.25 .96 17 6.76 1.60 The s peed in which it gets things 4 6.00 1.41 5 5.60 1.34 6 5.83 2.32 5 4.80 .45 3 4.00 1.00 22 5.41 1.74 15 5.00 1.00 4 5.50 2.65 3 6.33 2.08 14 6.64 1.45 accomplis hed on the ground Being a long-term partner 4 7.50 1.91 4 7.50 1.73 6 9.17 .98 3 8.67 1.53 4 9.00 1.15 22 8.23 2.14 15 8.67 1.72 4 8.25 1.26 4 9.25 .50 14 8.57 1.65 *Significantly different between stakeholder groups To be more effective development partner in Costa Rica, do you believe that the World Bank Group should have? (Select only ONE response) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ President/ Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister Parliamentarian Implementation Agency WBG project Agency Private Bank CSO Media Think Tank Other More local presence 100.0% 100.0% 100.0% 100.0% 80.0% 92.9% 83.3% 80.0% 83.3% 90.9% The current level of local presence is adequate 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 16.7% 9.1% Don't know 0.0% 0.0% 0.0% 0.0% 20.0% 7.1% 5.6% 20.0% 0.0% 0.0% When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/ Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister Parliamentarian Implementation Agency WBG project Agency Private Bank CSO Media Think Tank Other The World Bank Group does not do adequate follow 0.0% 0.0% 0.0% 42.9% 40.0% 6.9% 10.5% 0.0% 0.0% 9.5% through/follow-up There is not an adequate level of citizen/civil society 40.0% 0.0% 25.0% 0.0% 0.0% 10.3% 21.1% 0.0% 33.3% 4.8% participation The World Bank Group is not sensitive enough to 40.0% 80.0% 37.5% 57.1% 0.0% 62.1% 52.6% 33.3% 50.0% 61.9% political/social realities on the ground Lack of/inadequate levels of capacity in Government 0.0% 20.0% 12.5% 57.1% 40.0% 6.9% 10.5% 33.3% 33.3% 14.3% Poor donor coordination 20.0% 0.0% 12.5% 0.0% 0.0% 0.0% 0.0% 0.0% 16.7% 9.5% The World Bank Group works too slowly* 0.0% 0.0% 0.0% 14.3% 40.0% 6.9% 42.1% 0.0% 0.0% 9.5% The Government works inefficiently 0.0% 0.0% 12.5% 14.3% 0.0% 27.6% 26.3% 0.0% 0.0% 14.3% Political pressures and obstacles 40.0% 80.0% 50.0% 14.3% 40.0% 51.7% 15.8% 66.7% 16.7% 33.3% Reforms are not well thought out in light of country 60.0% 0.0% 37.5% 0.0% 20.0% 6.9% 21.1% 66.7% 33.3% 19.0% challenges* Other 0.0% 0.0% 0.0% 0.0% 0.0% 6.9% 0.0% 0.0% 0.0% 4.8% *Significantly different between stakeholder groups 76 The World Bank Group Costa Rica Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Costa Rica? (1-Not important at all, 10-Very important) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Academia/ Office of the Office of Ministerial Dep/ Contractor on WBG Multilateral Financial Sector/ Research institute/ President/ Minister Parliamentarian Implementation Agency project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti corruption 5 9.00 .71 5 8.60 .55 8 8.50 1.07 7 6.43 2.64 5 9.00 1.00 28 7.93 2.36 18 7.78 2.13 4 6.75 4.03 6 8.50 1.22 19 7.47 2.82 Information and communications 5 7.40 1.34 5 7.80 1.64 8 8.38 .92 7 7.00 1.83 5 7.60 1.14 28 7.64 1.59 18 7.78 1.35 5 7.80 1.92 6 8.00 1.10 20 7.60 2.01 technology Transport 5 9.40 .55 5 9.00 .71 8 9.38 .52 7 8.86 .90 5 8.80 .84 29 8.93 .80 18 8.89 1.02 4 9.25 .96 6 9.00 .89 22 8.95 1.21 Crime and violence 5 6.80 3.11 5 8.40 1.95 8 7.13 1.73 7 6.00 2.83 5 8.80 .84 28 7.54 2.24 18 7.56 2.38 4 7.50 3.70 5 7.20 1.64 23 6.48 2.74 Law and justice 5 7.20 3.11 5 7.20 2.39 8 6.50 1.60 7 5.29 2.29 5 7.00 1.00 28 6.89 1.59 18 7.17 2.09 4 6.25 3.10 5 6.40 1.14 20 6.30 2.74 Urban development 5 8.40 1.95 5 9.00 .71 7 7.86 1.77 7 8.57 1.13 5 8.80 .84 28 8.61 1.23 18 8.50 1.69 4 9.75 .50 6 8.17 1.47 20 7.10 2.40 Environmental sustainability 5 6.40 2.61 5 7.20 2.39 8 7.63 1.77 7 7.57 2.23 5 7.40 1.67 28 7.64 1.34 18 8.28 1.18 4 9.25 .96 6 8.33 .52 20 7.40 2.46 Regulatory framework 4 7.75 2.06 5 8.80 .45 8 7.50 1.51 7 6.14 2.54 5 8.80 .84 27 7.74 1.61 18 7.17 2.26 3 5.67 3.51 6 8.67 1.51 20 8.15 1.57 Poverty reduction 5 9.60 .55 5 9.00 .71 8 8.50 1.41 7 8.43 1.27 5 9.60 .55 28 8.54 1.84 18 8.67 1.57 5 9.80 .45 6 8.33 1.86 23 8.39 1.64 Gender equity 5 7.80 1.30 5 7.20 2.39 8 7.25 1.58 7 7.14 2.04 5 7.60 1.52 28 7.14 1.58 18 6.94 2.01 4 7.00 3.56 6 8.00 1.90 23 6.96 2.20 Domestic private sector development 4 9.50 .58 5 8.00 2.83 8 8.63 1.06 5 6.40 3.36 5 8.80 .45 28 8.79 1.23 18 8.11 2.03 3 9.67 .58 6 9.17 .75 23 8.26 1.60 Foreign direct investment 5 9.60 .55 5 8.00 2.83 8 8.75 .71 5 6.40 3.36 5 9.20 .84 28 8.79 1.64 18 8.17 2.09 4 9.75 .50 6 8.50 1.87 23 8.00 1.83 Water and sanitation 5 7.40 1.52 5 8.20 .45 8 7.25 1.49 7 7.71 .95 5 7.80 1.48 28 7.71 1.30 18 8.00 1.03 4 8.75 1.26 6 8.50 1.05 23 7.65 1.85 Trade and exports 5 9.00 1.22 5 8.00 2.83 8 8.88 .35 7 6.43 2.51 5 9.20 .84 28 8.75 1.80 18 8.39 1.58 4 9.00 1.15 6 9.00 .89 20 8.10 1.77 Economic growth 5 9.00 1.22 5 9.00 .71 8 9.00 .53 6 8.33 1.51 5 9.20 .84 28 8.82 1.66 18 8.78 1.00 4 9.25 .50 6 9.00 .89 23 8.35 1.43 Energy 5 8.40 1.52 5 7.80 1.64 8 7.88 1.89 7 7.29 1.98 5 8.20 1.30 28 8.68 .94 18 8.39 1.20 4 8.50 .58 6 9.00 .89 23 7.74 1.84 Disaster management 5 6.60 1.34 5 7.80 1.64 8 7.25 1.91 5 7.00 1.58 5 7.80 .84 28 7.29 1.41 18 7.06 1.86 4 8.75 .96 6 8.17 1.72 22 7.23 2.31 Public sector governance/ reform 5 8.60 1.14 5 8.80 .45 8 8.38 1.85 7 8.14 .69 5 8.60 1.14 28 8.54 1.40 18 8.28 1.81 4 6.25 1.50 6 9.00 1.10 20 8.45 1.57 Job creation/employment 5 9.40 .55 5 9.00 .71 7 8.57 1.13 7 7.71 1.89 5 9.40 .55 29 8.97 1.27 19 8.37 2.11 5 8.40 1.14 6 9.33 .82 20 9.00 .86 Financial markets 5 7.00 3.08 5 8.40 1.95 8 7.75 1.91 6 7.17 2.56 5 9.20 .84 29 8.66 1.88 18 8.17 2.09 4 8.50 1.29 6 9.33 .52 20 8.35 1.95 Equality of opportunity 5 6.80 2.95 5 7.80 1.64 8 6.75 1.39 6 7.50 1.64 5 8.80 1.30 28 7.96 1.35 18 7.67 1.88 4 8.25 .96 6 8.17 1.94 23 7.83 1.92 Health 5 7.20 3.27 5 7.80 1.64 7 8.00 1.00 6 7.67 .82 5 8.00 1.22 27 8.11 1.34 17 6.76 2.25 4 7.75 1.26 6 7.67 1.51 20 7.80 2.07 Rural development 5 8.80 1.64 5 9.00 .71 8 8.50 .76 7 8.43 2.15 5 9.40 .55 28 8.86 1.43 18 8.94 1.21 4 9.50 .58 6 8.50 1.87 23 8.26 1.98 Global/regional integration 5 7.40 1.34 5 8.40 .55 8 8.13 1.46 6 8.50 1.97 5 9.20 1.30 27 7.74 2.23 18 8.33 1.68 4 8.50 1.73 5 8.20 1.10 19 8.47 1.87 Education 5 8.20 1.48 5 8.40 .55 8 8.00 1.31 7 8.57 1.51 5 9.00 1.22 28 8.04 1.26 17 7.94 1.89 4 8.25 1.26 5 8.60 1.34 22 8.82 1.26 Social protection 5 7.00 3.16 5 7.80 1.64 8 7.25 1.58 7 6.71 1.80 5 8.40 1.34 28 7.43 2.08 18 7.61 1.85 4 6.25 2.87 6 7.50 1.52 20 7.40 1.98 Climate change 5 7.00 1.58 5 7.60 1.52 8 7.38 1.41 7 7.57 1.27 5 8.40 1.14 28 7.89 1.47 19 8.21 1.87 4 7.50 1.73 6 7.83 1.47 20 7.70 1.66 Agricultural development 5 8.40 1.95 5 9.00 .71 8 8.38 1.51 7 8.29 1.25 5 9.20 .84 28 9.07 1.12 18 8.94 .80 4 9.25 .96 6 9.33 .52 23 8.13 1.89 Natural resource management 5 8.00 3.39 5 8.40 1.95 8 8.00 1.85 7 6.00 3.42 5 9.00 1.00 28 8.54 1.48 18 7.61 2.55 4 7.50 3.70 6 9.33 .52 20 7.45 2.16 77 The World Bank Group Costa Rica Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Costa Rica? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Academia/ Office of the Office of Ministerial Dep/ Contractor on WBG Multilateral Financial Sector/ Research institute/ President/ Minister Parliamentarian Implementation Agency project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Transport 5 6.40 1.95 4 4.75 2.87 6 6.00 2.00 3 5.33 1.53 2 4.50 3.54 21 5.81 1.99 12 5.33 1.56 4 4.50 3.51 4 7.00 2.31 9 6.44 2.13 Environmental sustainability 2 5.00 0.00 3 7.00 1.73 5 6.00 2.55 3 7.67 .58 2 4.50 3.54 21 5.67 1.96 13 5.77 1.79 4 5.00 4.24 4 7.00 2.31 7 6.29 2.63 Regulatory framework 3 6.67 2.89 4 6.00 1.41 5 6.20 2.59 2 6.00 1.41 2 6.00 1.41 17 6.00 1.37 11 5.91 1.76 2 3.50 2.12 4 7.00 1.83 8 7.13 1.81 Poverty reduction 5 6.80 2.49 4 5.25 3.10 5 5.80 2.39 2 6.50 .71 2 6.00 1.41 20 5.45 1.54 13 5.69 1.49 4 4.50 3.51 3 5.67 .58 9 5.67 2.40 Foreign direct investment 5 7.00 2.74 4 5.75 1.50 6 6.17 2.32 3 6.00 1.73 2 4.50 3.54 19 5.68 1.42 12 5.33 1.23 2 3.50 2.12 4 7.00 1.83 5 6.40 1.67 Water and sanitation 3 5.00 0.00 4 4.75 2.87 5 5.80 2.39 3 5.33 1.53 2 6.00 1.41 19 5.53 1.39 13 5.85 1.82 3 3.33 3.21 4 6.50 1.73 7 5.57 2.70 Trade and exports 5 6.80 2.49 4 5.75 1.50 7 6.86 2.41 3 5.33 1.53 2 6.00 1.41 21 6.29 1.55 13 6.00 1.29 2 3.50 2.12 5 7.20 1.64 9 6.89 2.76 Economic growth 4 6.25 2.50 4 5.50 3.32 7 6.57 2.51 3 6.67 1.53 2 6.00 1.41 19 6.21 1.51 13 6.15 1.41 4 6.00 2.71 5 7.20 1.64 9 6.44 2.51 Energy 4 6.00 2.00 4 5.00 2.94 4 5.00 2.16 3 6.67 1.53 2 6.00 1.41 20 5.95 1.67 12 5.92 1.31 4 4.75 3.86 3 6.67 2.08 5 5.80 1.30 Disaster management 3 6.33 2.31 4 5.00 2.94 4 5.50 2.65 3 6.00 1.00 2 6.00 1.41 17 5.65 1.32 11 5.36 1.91 3 3.67 3.79 2 6.50 2.12 4 5.25 .50 Public sector governance/ reform 4 6.75 2.36 3 7.00 1.73 6 6.33 2.66 3 6.00 3.46 2 6.00 1.41 19 5.95 1.35 12 5.42 1.73 2 3.50 2.12 3 6.67 2.08 9 6.67 2.74 Job creation/employment 5 6.20 1.64 4 5.50 3.32 6 5.83 2.32 3 3.67 1.53 2 6.00 1.41 20 5.65 1.60 12 5.33 1.67 3 3.33 3.21 3 6.67 2.08 8 5.63 2.26 Equality of opportunity 4 7.00 2.45 4 5.75 1.50 5 5.40 2.30 3 6.00 3.46 2 6.00 1.41 17 5.88 .93 11 4.91 1.51 3 4.67 2.52 2 5.50 .71 8 6.38 1.51 Health 3 6.00 1.73 4 6.50 1.73 4 5.50 2.65 3 7.67 .58 2 6.00 1.41 19 5.53 1.31 12 5.00 1.48 3 4.67 2.52 3 6.00 1.00 5 4.40 1.95 Rural development 5 6.20 1.64 4 6.50 1.73 5 6.00 2.35 3 7.67 .58 2 7.00 0.00 19 5.84 1.34 11 5.64 1.63 3 3.33 3.21 3 4.67 1.53 8 6.25 1.28 Global/regional integration 4 8.00 2.45 3 7.00 1.73 6 6.83 2.64 3 5.33 3.06 2 6.50 2.12 19 6.21 1.27 11 5.73 1.74 4 4.50 3.51 4 7.00 1.83 10 7.00 2.00 Education 5 6.80 2.49 4 6.50 1.73 5 6.40 3.05 5 7.00 1.58 3 4.67 2.52 21 5.67 1.39 12 5.17 1.53 3 4.67 2.52 4 7.00 2.16 9 7.11 2.15 Social protection 3 6.00 1.73 4 5.50 3.32 4 5.25 2.36 2 5.00 4.24 2 6.00 1.41 18 5.56 1.46 12 5.08 1.44 3 5.00 3.00 3 6.67 2.08 6 5.17 2.56 Climate change 3 5.67 1.15 4 5.50 3.32 5 6.20 2.77 3 6.00 3.46 2 6.00 1.41 19 5.84 1.46 15 6.27 1.94 4 6.00 3.16 4 7.25 2.06 7 6.14 1.35 Agricultural development 4 5.50 1.00 4 4.75 2.87 4 5.75 2.50 3 5.00 2.00 2 6.00 1.41 20 5.45 1.47 13 6.08 1.89 3 3.67 3.79 3 4.67 1.53 5 6.00 1.22 Natural resource management 4 5.50 1.00 4 5.25 3.10 4 5.25 2.36 3 5.33 3.06 2 6.00 1.41 18 4.94 1.66 12 5.42 1.73 4 4.50 3.51 2 5.50 .71 4 5.25 .50 Where are the World Bank Group’s decisions made primarily that support the program in Costa Rica?* (Select only ONE respons e) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ President/ Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister Parliamentarian Implementation Agency WBG project Agency Private Bank CSO Media Think Tank Other At the Headquarters (in Washington D.C.) 60.0% 100.0% 100.0% 85.7% 83.3% 72.4% 63.2% 0.0% 100.0% 78.3% In the country 40.0% 0.0% 0.0% 14.3% 0.0% 10.3% 10.5% 40.0% 0.0% 8.7% Don't know 0.0% 0.0% 0.0% 0.0% 16.7% 17.2% 26.3% 60.0% 0.0% 13.0% *Significantly different between stakeholder groups Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Academia/ Office of the Office of Ministerial Dep/ Contractor on WBG Multilateral Financial Sector/ Research institute/ President/ Minister Parliamentarian Implementation Agency project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 5 8.00 0.00 5 8.40 .55 8 6.75 1.83 7 7.29 1.25 5 7.60 1.14 27 7.56 1.58 18 7.17 1.95 5 6.80 1.30 6 7.50 1.52 20 7.05 1.88 development results in Costa Rica? (1-To no degree at all, 10-To a very significant degree) 78 The World Bank Group Costa Rica Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Costa Rica? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Academia/ Office of the Office of Ministerial Dep/ Contractor on WBG Multilateral Financial Sector/ Research institute/ President/ Minister Parliamentarian Implementation Agency project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group's financial instruments meet the needs of Costa 5 5.60 1.34 5 5.40 2.70 7 6.14 1.77 7 5.14 1.21 5 7.20 1.79 23 6.30 1.43 16 5.88 1.54 3 3.33 3.21 5 6.60 1.52 20 6.80 2.14 Rica The World Bank Group meets Costa 5 6.40 1.52 5 6.20 1.30 8 6.88 1.89 6 4.33 1.21 4 7.25 1.50 24 6.38 1.53 17 6.00 1.27 5 5.60 3.78 6 6.33 1.51 19 7.00 2.05 Rica’s needs for knowledge services Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Academia/ Office of the Office of Ministerial Dep/ Contractor on WBG Multilateral Financial Sector/ Research institute/ President/ Minister Parliamentarian Implementation Agency project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that Costa Rica received value for money from the 3 7.33 2.08 4 7.00 1.41 4 7.75 1.26 3 7.33 1.15 4 8.00 .82 24 6.75 1.65 14 6.86 1.61 3 7.33 2.52 3 8.00 1.00 12 7.33 2.10 World Bank Group’s fee-based products/services? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Academia/ Office of the Office of Ministerial Dep/ Contractor on WBG Multilateral Financial Sector/ Research institute/ President/ Minister Parliamentarian Implementation Agency project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group measures and corrects its 3 6.67 2.08 4 7.25 1.50 6 8.33 .52 5 5.00 2.12 4 8.50 .58 23 7.70 1.66 13 7.46 1.45 4 8.25 1.50 5 8.20 .84 15 7.33 1.76 work in real time in Costa Rica?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ President/ Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister Parliamentarian Implementation Agency WBG project Agency Private Bank CSO Media Think Tank Other Weekly 20.0% 0.0% 12.5% 0.0% 0.0% 0.0% 0.0% 20.0% 0.0% 4.3% Monthly 20.0% 25.0% 0.0% 28.6% 0.0% 6.9% 5.3% 20.0% 16.7% 17.4% A few times a year 40.0% 0.0% 50.0% 57.1% 40.0% 31.0% 42.1% 40.0% 50.0% 56.5% Rarely 20.0% 25.0% 37.5% 0.0% 40.0% 55.2% 42.1% 0.0% 16.7% 21.7% Never 0.0% 50.0% 0.0% 14.3% 20.0% 6.9% 10.5% 20.0% 16.7% 0.0% 79 The World Bank Group Costa Rica Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities (continued) In Costa Rica, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Academia/ Office of the Office of Ministerial Dep/ Contractor on WBG Multilateral Financial Sector/ Research institute/ President/ Minister Parliamentarian Implementation Agency project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 5 7.20 2.59 3 6.00 1.73 7 7.43 1.72 3 6.67 1.53 1 5.00 24 5.88 1.80 15 6.33 1.23 5 7.20 2.77 5 7.80 1.30 16 7.56 1.46 Are relevant to Costa Rica’s 5 7.40 2.41 3 6.00 1.73 7 7.43 1.72 3 7.33 .58 2 5.50 .71 24 6.17 1.27 15 6.53 1.25 5 7.40 2.51 6 7.50 .84 16 7.13 1.50 development priorities Lead to practical solutions 5 6.60 1.34 3 5.00 0.00 7 6.43 1.27 3 5.33 .58 2 5.50 .71 24 6.13 1.65 15 6.00 1.07 5 6.80 2.17 5 7.80 1.30 17 7.06 1.39 Are accessible 3 6.67 1.53 2 6.50 2.12 6 7.33 1.37 2 8.50 .71 2 6.50 2.12 24 6.13 1.39 13 6.08 1.26 5 7.00 2.00 5 7.80 1.30 17 7.06 1.52 Enhance your knowledge and/or skills 3 8.00 2.65 1 5.00 6 7.17 1.72 2 5.50 .71 1 5.00 17 6.18 2.24 11 6.64 1.29 5 7.20 2.28 4 7.75 .96 14 7.71 2.05 Are translated enough into local 3 9.33 1.15 1 8.00 4 8.50 1.29 2 8.00 0.00 1 8.00 13 6.08 2.56 9 7.00 2.35 4 7.75 1.89 3 8.00 1.00 8 7.75 1.67 language Are adaptable to Costa Rica’s specific development challenges and country 5 6.00 1.22 2 6.50 2.12 7 7.29 1.25 3 6.00 1.00 1 5.00 22 6.14 1.78 15 6.27 1.39 5 7.00 2.35 6 5.50 2.35 18 6.78 1.70 circumstances Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Academia/ Office of the Office of Ministerial Dep/ Contractor on WBG Multilateral Financial Sector/ Research institute/ President/ Minister Parliamentarian Implementation Agency project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's 5 7.40 1.95 4 6.75 1.50 8 7.75 1.16 5 6.80 1.30 4 7.50 .58 27 7.15 1.38 17 7.24 1.09 5 6.60 2.70 6 7.17 1.33 19 7.26 1.88 knowledge work and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's 5 7.60 1.14 4 7.50 .58 8 8.00 .76 4 6.75 1.26 5 7.80 .84 26 7.73 .87 17 7.59 .94 5 7.40 2.30 6 7.50 1.38 23 7.74 1.54 knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) Have you read/consulted the most recent LAC Flagship Report: (Latin American Entrepreneur. Many Firms But little Innovation) or any other World Bank Group Reports? Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ President/ Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister Parliamentarian Implementation Agency WBG project Agency Private Bank CSO Media Think Tank Other Yes 60.0% 40.0% 25.0% 28.6% 0.0% 27.6% 15.8% 60.0% 33.3% 56.5% No 40.0% 60.0% 75.0% 71.4% 100.0% 72.4% 84.2% 40.0% 66.7% 43.5% Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Academia/ Office of the Office of Ministerial Dep/ Contractor on WBG Multilateral Financial Sector/ Research institute/ President/ Minister Parliamentarian Implementation Agency project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe these reports raised substantive new information and insight that you were not 4 8.00 1.83 3 7.67 .58 3 8.67 1.15 3 7.67 .58 3 7.00 0.00 12 7.50 .67 7 6.57 .98 3 8.33 1.53 3 8.33 1.53 15 7.47 1.25 aware of prior to reading? To what extent do you believe these reports provided you with useful 4 8.50 1.91 3 7.67 .58 4 8.75 .96 3 6.33 2.89 3 6.67 1.53 14 7.79 .43 9 7.33 1.00 3 8.67 1.15 4 8.25 1.26 17 7.88 1.11 information in terms of the work you do? (1-To no degree at all, 10-To a very significant degree) 80 The World Bank Group Costa Rica Country Opinion Survey 2014 E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Group’s technical assistance/advisory work contribute to solving Costa Rica’s development challenges? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Academia/ Office of the Office of Ministerial Dep/ Contractor on WBG Multilateral Financial Sector/ Research institute/ President/ Minister Parliamentarian Implementation Agency project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Conceptualization (understanding and 5 7.40 1.52 4 8.00 .82 8 7.50 1.07 6 5.50 3.02 3 8.67 .58 25 7.80 1.22 16 7.44 1.36 5 8.00 .71 5 8.60 .55 19 7.58 2.01 framing the problem) Design (appraising and planning the 5 7.60 1.52 4 8.00 .82 8 7.50 1.20 6 6.50 1.76 3 8.67 .58 25 7.56 1.23 17 7.41 1.37 5 8.00 .71 5 8.20 .84 19 7.26 1.94 solutions) Implementation (Executing, carrying out, monitoring, and making appropriate 5 7.60 1.52 4 7.25 1.71 8 7.38 1.77 6 5.67 1.51 3 8.67 .58 25 7.36 1.22 17 7.18 1.42 5 8.00 .71 5 8.00 1.73 19 7.16 2.12 adjustments) Evaluation (assessing the impact and 4 7.25 1.71 4 7.25 1.71 8 7.50 1.51 6 5.33 1.37 3 8.67 .58 23 7.91 1.04 17 7.65 1.11 5 8.00 .71 4 7.50 1.29 19 7.32 1.89 results)* *Significantly different between stakeholder groups To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Academia/ Office of the Office of Ministerial Dep/ Contractor on WBG Multilateral Financial Sector/ Research institute/ President/ Minister Parliamentarian Implementation Agency project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds 4 6.00 .82 2 6.50 2.12 4 5.75 2.22 5 8.00 .71 2 5.00 0.00 14 4.36 1.69 10 4.50 .97 4 4.50 3.51 2 5.00 1.41 9 7.00 1.80 promptly* The World Bank Group effectively monitors and evaluates the projects and 5 6.80 1.30 3 6.67 1.53 6 6.83 1.33 6 6.50 2.17 5 7.00 1.22 24 7.17 1.31 15 7.13 1.13 5 7.40 2.70 4 6.75 1.26 18 7.94 1.06 programs it supports The World Bank Group’s approvals and 4 6.50 1.29 2 6.00 1.41 5 7.00 1.41 5 3.60 1.52 3 5.67 1.15 16 5.75 1.69 11 6.09 1.22 5 7.00 2.24 2 5.00 0.00 13 7.08 1.55 reviews are done in a timely fashion* The World Bank Group’s “Safeguard 4 6.50 1.00 1 8.00 3 7.33 .58 5 5.20 2.68 2 8.00 1.41 12 5.92 1.83 8 6.63 1.69 3 6.33 3.06 2 4.50 .71 10 7.10 1.79 Policy� requirements are reasonable The World Bank Group’s conditions on 4 6.25 .96 3 6.67 1.53 2 7.00 1.41 5 6.60 2.07 5 7.00 1.58 22 6.27 1.72 14 5.57 1.16 4 5.50 3.11 4 6.50 3.11 16 7.38 1.45 its lending are reasonable The World Bank Group takes decisions 5 5.80 .84 4 4.50 2.52 5 6.00 1.22 6 3.67 2.58 5 5.60 1.34 15 5.20 1.21 11 4.73 1.35 4 4.25 3.77 3 5.33 3.51 12 6.42 1.83 quickly in Costa Rica Working with the World Bank Group increases Costa Rica's institutional 5 8.40 .55 4 7.50 1.00 6 7.83 .75 3 4.67 2.52 5 7.00 1.22 22 7.23 1.27 15 7.73 .96 5 6.80 3.27 5 8.40 .55 17 7.00 2.35 capacity The World Bank Group ensures consistency and continuity through staff 3 8.00 1.73 1 7.00 4 8.25 .50 2 7.50 .71 4 7.00 1.41 12 6.92 1.68 8 7.13 2.42 2 7.50 .71 3 8.00 0.00 12 7.08 2.11 changes Where country systems are adequate, the World Bank Group makes 5 8.60 .55 4 8.00 .82 5 8.20 .45 5 4.80 2.59 4 7.75 .50 20 7.90 1.07 12 7.92 1.31 3 8.00 0.00 4 8.75 .50 10 8.20 .63 appropriate use of them* The World Bank Group provides effective 5 8.40 .55 3 7.67 .58 5 7.60 1.14 4 7.00 2.71 5 6.80 1.30 21 7.24 1.41 17 7.47 1.18 3 7.67 .58 4 8.00 .82 18 7.61 1.46 implementation support *Significantly different between stakeholder groups 81 The World Bank Group Costa Rica Country Opinion Survey 2014 E. Working with the World Bank Group (continued) Which of the following best describes the way the World Bank Group operates in Costa Rica? (Select only ONE response) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ President/ Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister Parliamentarian Implementation Agency WBG project Agency Private Bank CSO Media Think Tank Other The World Bank Group does not take enough risk in 80.0% 100.0% 50.0% 57.1% 83.3% 71.4% 72.2% 20.0% 66.7% 40.9% Costa Rica The World Bank Group’s approach to risk is 0.0% 0.0% 0.0% 0.0% 0.0% 10.7% 0.0% 0.0% 0.0% 18.2% appropriate Don't know 0.0% 0.0% 37.5% 28.6% 0.0% 14.3% 11.1% 40.0% 33.3% 31.8% Prefer not to answer 20.0% 0.0% 12.5% 14.3% 16.7% 3.6% 16.7% 40.0% 0.0% 9.1% F. Recent Trends and the Future Role of the World Bank Group in Costa Rica Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Academia/ Office of the Office of Ministerial Dep/ Contractor on WBG Multilateral Financial Sector/ Research institute/ President/ Minister Parliamentarian Implementation Agency project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD In the last three years, to what extent do you believe that the World Bank Group 5 7.40 1.34 5 6.40 1.34 8 6.75 1.98 4 6.50 1.73 5 7.00 .71 24 6.63 1.24 15 6.73 1.03 4 6.00 2.94 4 7.50 1.00 22 6.23 2.31 has moved in the right direction in terms of the focus of its work in Costa Rica? How significant a role do you believe that international development cooperation 5 9.00 .71 5 8.60 .55 8 8.88 1.64 7 7.71 1.25 5 8.80 .45 29 8.59 .98 19 8.37 1.74 4 8.25 2.22 6 8.33 1.03 23 7.83 1.95 SHOULD play in Costa Rica’s development in the near future? (1-To no degree at all, 10-To a very significant degree; 1-Not a significant role at all, 10-Very significant role) Which of the following SHOULD the World Bank Group do to make itself of greater value in Costa Rica? (Choose no more than TWO) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/ Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister Parliamentarian Implementation Agency WBG project Agency Private Bank CSO Media Think Tank Other Provide more adequate data/knowledge/statistics/figures on Costa Rica’s 0.0% 40.0% 0.0% 0.0% 0.0% 6.9% 10.5% 0.0% 0.0% 21.7% economy Collaborate more effectively with Government clients 20.0% 0.0% 50.0% 14.3% 20.0% 17.2% 15.8% 40.0% 16.7% 39.1% Offer more innovative financial products 20.0% 0.0% 25.0% 0.0% 0.0% 34.5% 36.8% 20.0% 33.3% 13.0% Improve the competitiveness of its financing compared 40.0% 20.0% 25.0% 14.3% 60.0% 20.7% 31.6% 60.0% 16.7% 4.3% to markets Reach out more to groups outside of Government* 0.0% 20.0% 0.0% 0.0% 0.0% 17.2% 36.8% 40.0% 0.0% 4.3% Improve the quality of its experts as related to Costa 20.0% 0.0% 0.0% 14.3% 0.0% 3.4% 0.0% 0.0% 0.0% 0.0% Rica’s specific challenges Offer more innovative knowledge services* 0.0% 0.0% 12.5% 0.0% 60.0% 10.3% 5.3% 0.0% 0.0% 4.3% Open a local office in Costa Rica 40.0% 80.0% 50.0% 85.7% 20.0% 37.9% 31.6% 20.0% 33.3% 52.2% Increase the level of capacity development in the 40.0% 0.0% 37.5% 0.0% 40.0% 17.2% 10.5% 20.0% 16.7% 56.5% country* Reduce the complexity of obtaining World Bank Group 20.0% 0.0% 0.0% 14.3% 0.0% 17.2% 15.8% 0.0% 33.3% 0.0% financing Increase availability of Fee-Based services 0.0% 0.0% 0.0% 0.0% 0.0% 6.9% 0.0% 0.0% 0.0% 0.0% Work faster* 0.0% 0.0% 0.0% 57.1% 0.0% 6.9% 5.3% 0.0% 16.7% 0.0% Other* 0.0% 0.0% 0.0% 57.1% 0.0% 6.9% 0.0% 0.0% 33.3% 0.0% *Significantly different between stakeholder groups 82 The World Bank Group Costa Rica Country Opinion Survey 2014 F. Recent Trends and the Future Role of the World Bank Group in Costa Rica (continued) When considering the combination of services that the World Bank Group offers in Costa Rica, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Costa Rica?* (Select only ONE response) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ President/ Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister Parliamentarian Implementation Agency WBG project Agency Private Bank CSO Media Think Tank Other Financial services 40.0% 75.0% 37.5% 85.7% 66.7% 82.1% 70.6% 40.0% 50.0% 52.2% Knowledge products 20.0% 0.0% 50.0% 0.0% 16.7% 0.0% 17.6% 40.0% 33.3% 39.1% Convening services 0.0% 25.0% 0.0% 0.0% 0.0% 3.6% 0.0% 0.0% 0.0% 0.0% None of the above 20.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% The combination is appropriate for Costa Rica 20.0% 0.0% 12.5% 14.3% 0.0% 14.3% 5.9% 0.0% 0.0% 8.7% Don’t know 0.0% 0.0% 0.0% 0.0% 16.7% 0.0% 5.9% 20.0% 16.7% 0.0% *Significantly different between stakeholder groups G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Costa Rica? (Choose no more than TWO) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/ Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister Parliamentarian Implementation Agency WBG project Agency Private Bank CSO Media Think Tank Other Local newspapers* 60.0% 100.0% 100.0% 100.0% 100.0% 75.9% 89.5% 40.0% 100.0% 91.3% International newspapers* 0.0% 0.0% 0.0% 0.0% 33.3% 10.3% 0.0% 0.0% 0.0% 0.0% Local radio* 0.0% 0.0% 0.0% 28.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% International radio 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Local television 0.0% 75.0% 16.7% 0.0% 50.0% 31.0% 47.4% 20.0% 16.7% 21.7% International television 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 20.0% 0.0% 4.3% Hallway talks 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Internet 100.0% 25.0% 50.0% 57.1% 16.7% 65.5% 57.9% 60.0% 33.3% 60.9% Social media 20.0% 0.0% 0.0% 14.3% 0.0% 3.4% 0.0% 0.0% 33.3% 13.0% Blogs 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Mobile phones 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Instant messaging 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 20.0% 0.0% 16.7% 0.0% 0.0% 6.9% 5.3% 40.0% 16.7% 8.7% *Significantly different between stakeholder groups 83 The World Bank Group Costa Rica Country Opinion Survey 2014 G. Communication and Information Sharing (continued) How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/ Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister Parliamentarian Implementation Agency WBG project Agency Private Bank CSO Media Think Tank Other Blogs 0.0% 0.0% 0.0% 0.0% 20.0% 0.0% 5.3% 0.0% 0.0% 0.0% Direct contact with World Bank Group 40.0% 20.0% 57.1% 42.9% 20.0% 34.5% 52.6% 40.0% 16.7% 31.8% e-Newsletters 40.0% 80.0% 0.0% 28.6% 60.0% 44.8% 47.4% 60.0% 50.0% 59.1% Instant messaging 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% World Bank Group’s 40.0% 0.0% 42.9% 71.4% 40.0% 37.9% 31.6% 20.0% 50.0% 40.9% seminars/workshops/conferences World Bank Group’s publications and other written 20.0% 40.0% 42.9% 28.6% 0.0% 24.1% 15.8% 40.0% 33.3% 9.1% materials Mobile phones 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Social media 20.0% 40.0% 14.3% 14.3% 40.0% 37.9% 26.3% 40.0% 50.0% 9.1% World Bank Group’s website* 40.0% 0.0% 0.0% 0.0% 0.0% 6.9% 5.3% 0.0% 0.0% 36.4% Other 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ President/ Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister Parliamentarian Implementation Agency WBG project Agency Private Bank CSO Media Think Tank Other Yes 25.0% 50.0% 14.3% 33.3% 20.0% 20.8% 12.5% 0.0% 16.7% 34.8% No 75.0% 50.0% 85.7% 66.7% 80.0% 79.2% 87.5% 100.0% 83.3% 65.2% Do you use/have used the World Bank Group website? Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ President/ Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister Parliamentarian Implementation Agency WBG project Agency Private Bank CSO Media Think Tank Other Yes 75.0% 75.0% 71.4% 83.3% 60.0% 62.5% 75.0% 100.0% 66.7% 91.3% No 25.0% 25.0% 28.6% 16.7% 40.0% 37.5% 25.0% 0.0% 33.3% 8.7% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Academia/ Office of the Office of Ministerial Dep/ Contractor on WBG Multilateral Financial Sector/ Research institute/ President/ Minister Parliamentarian Implementation Agency project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD When I need information from the World 4 7.75 1.26 4 7.50 1.73 6 7.17 1.83 6 8.17 .75 5 7.80 1.64 22 6.00 2.69 16 6.50 2.25 5 8.00 2.45 5 7.00 1.87 23 7.48 1.83 Bank Group I know how to find it The World Bank Group’s social media channels are valuable sources of 5 8.60 .89 4 8.75 .96 4 7.00 3.56 6 6.67 2.42 5 8.60 .55 15 8.60 1.55 15 8.33 1.63 4 8.00 .82 4 8.75 .50 14 6.64 2.95 information about the institution The World Bank Group is responsive to 5 4.60 4.16 2 4.50 4.95 4 7.00 1.41 5 7.00 2.35 5 5.20 3.77 5 3.80 4.09 3 6.33 4.62 3 5.67 2.08 6 6.50 3.02 my information requests and inquiries 84 The World Bank Group Costa Rica Country Opinion Survey 2014 H. Background Information Currently, do you professionally collaborate/work with the World Bank Group in your country?* Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ President/ Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister Parliamentarian Implementation Agency WBG project Agency Private Bank CSO Media Think Tank Other Yes 40.0% 0.0% 25.0% 57.1% 33.3% 3.6% 10.5% 0.0% 16.7% 17.4% No 60.0% 100.0% 75.0% 42.9% 66.7% 96.4% 89.5% 100.0% 83.3% 82.6% *Significantly different between stakeholder groups Which of the following agencies of the World Bank Group do you work with in Costa Rica? (Select all that apply) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/ Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister Parliamentarian Implementation Agency WBG project Agency Private Bank CSO Media Think Tank Other The World Bank 20.0% 0.0% 25.0% 57.1% 33.3% 3.7% 12.5% 0.0% 16.7% 18.2% The International Finance Corporation 20.0% 0.0% 25.0% 0.0% 0.0% 0.0% 6.3% 0.0% 0.0% 9.1% The Multilateral Investment Guarantee Agency 20.0% 0.0% 25.0% 14.3% 16.7% 18.5% 0.0% 20.0% 16.7% 4.5% None 40.0% 100.0% 50.0% 28.6% 50.0% 77.8% 81.3% 80.0% 66.7% 68.2% Do your projects involve both the World Bank and IFC?* Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ President/ Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister Parliamentarian Implementation Agency WBG project Agency Private Bank CSO Media Think Tank Other Yes 60.0% 40.0% 14.3% 0.0% 33.3% 7.7% 0.0% 20.0% 16.7% 20.0% No 40.0% 60.0% 85.7% 100.0% 66.7% 92.3% 100.0% 80.0% 83.3% 80.0% *Significantly different between stakeholder groups If yes, what was your view on the two institutions working together in Costa Rica? Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ President/ Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister Parliamentarian Implementation Agency WBG project Agency Private Bank CSO Media Think Tank Other Working well together 33.3% 100.0% 100.0% - 100.0% 0.0% - 0.0% 0.0% 100.0% Collaborating but needs improvement 66.7% 0.0% 0.0% - 0.0% 50.0% - 100.0% 0.0% 0.0% Don't know 0.0% 0.0% 0.0% - 0.0% 50.0% - 0.0% 100.0% 0.0% Which of the following describes most of your exposure to the World Bank Group in Costa Rica? (Choose no more than TWO) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/ Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister Parliamentarian Implementation Agency WBG project Agency Private Bank CSO Media Think Tank Other Observer* 80.0% 75.0% 14.3% 0.0% 20.0% 42.9% 52.9% 40.0% 20.0% 13.6% Use World Bank Group reports/data 60.0% 50.0% 14.3% 20.0% 40.0% 38.1% 5.9% 60.0% 40.0% 45.5% Engage in World Bank Group related/sponsored 20.0% 0.0% 57.1% 40.0% 20.0% 14.3% 23.5% 20.0% 0.0% 45.5% events/activities Collaborate as part of my professional duties 0.0% 0.0% 28.6% 0.0% 0.0% 9.5% 11.8% 0.0% 20.0% 4.5% Use World Bank Group website for information, 40.0% 0.0% 57.1% 40.0% 40.0% 38.1% 29.4% 40.0% 60.0% 36.4% data, research, etc. *Significantly different between stakeholder groups 85 The World Bank Group Costa Rica Country Opinion Survey 2014 Appendix C: Responses to All Questions by Levels of Collaboration A. General Issues facing Costa Rica In general, would you say that Costa Rica is headed in...? Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No The right direction 60.0% 73.3% The wrong direction 10.0% 4.4% Not sure 30.0% 22.2% Listed below are a number of development priorities in Costa Rica. Please identify which of the following you consider the most important development priorities in Costa Rica? Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Social protection 5.0% 3.2% Transport* 70.0% 34.4% Public sector governance/ reform 40.0% 24.7% Global/regional integration 5.0% 5.4% Gender equity 0.0% 0.0% Domestic private sector development 0.0% 4.3% Foreign direct investment 20.0% 17.2% Water and sanitation 0.0% 2.2% Anti-corruption 20.0% 7.5% Job creation/employment 10.0% 24.7% Rural development 15.0% 6.5% Financial markets 10.0% 18.3% Urban development 0.0% 1.1% Environmental sustainability 0.0% 2.2% Equality of opportunity 0.0% 4.3% Health 5.0% 4.3% Education* 30.0% 9.7% Poverty reduction 25.0% 30.1% Energy 5.0% 9.7% Climate change 5.0% 4.3% Agricultural development 0.0% 1.1% Trade and exports 15.0% 29.0% Crime and violence 0.0% 1.1% Economic growth* 5.0% 40.9% Law and justice 0.0% 1.1% Regulatory framework 0.0% 2.2% Natural resource management 5.0% 6.5% Disaster management 0.0% 0.0% Information and communications technology 0.0% 1.1% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 86 The World Bank Group Costa Rica Country Opinion Survey 2014 A. General Issues facing Costa Rica (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Costa Rica? (Choose no more than THREE) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Water and sanitation* 5.0% 0.0% Equality of opportunity 15.0% 13.0% Economic growth 30.0% 25.0% Climate change 0.0% 1.1% Global/regional integration 0.0% 2.2% Gender equity 0.0% 0.0% Rural development* 45.0% 17.4% Urban development 5.0% 2.2% Regulatory framework 0.0% 3.3% Social protection 0.0% 4.3% Law and justice 0.0% 0.0% Transport 20.0% 35.9% Crime and violence 0.0% 1.1% Information and communications technology 0.0% 0.0% Anti corruption 5.0% 2.2% Domestic private sector development 0.0% 14.1% Foreign direct investment 10.0% 17.4% Education 50.0% 38.0% Energy 0.0% 2.2% Public sector governance/ reform 25.0% 16.3% Natural resource management 10.0% 12.0% Environmental sustainability 0.0% 0.0% Disaster management 0.0% 0.0% Health 0.0% 7.6% Agricultural development 0.0% 7.6% Job creation/employment 55.0% 42.4% Financial markets 5.0% 13.0% Trade and exports 10.0% 18.5% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Costa Rica? (Choose no more than THREE) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Energy 10.0% 9.6% Gender equity 0.0% 0.0% Equality of opportunity 0.0% 2.1% Social protection 0.0% 0.0% Global/regional integration 0.0% 6.4% Climate change 0.0% 2.1% Anti corruption 10.0% 4.3% Disaster management 0.0% 0.0% Rural development 20.0% 8.5% Foreign direct investment 45.0% 41.5% Urban development 5.0% 3.2% Water and sanitation 0.0% 0.0% Education 20.0% 9.6% Information and communications technology 0.0% 2.1% Regulatory framework 20.0% 8.5% Trade and exports 40.0% 37.2% Public sector governance/ reform 15.0% 22.3% Domestic private sector development 5.0% 18.1% Job creation/employment 25.0% 23.4% Agricultural development 5.0% 9.6% Transport 65.0% 61.7% Natural resource management 0.0% 7.4% Environmental sustainability 0.0% 1.1% Health 0.0% 1.1% Law and justice 0.0% 1.1% Crime and violence 0.0% 2.1% Financial markets 5.0% 14.9% 87 The World Bank Group Costa Rica Country Opinion Survey 2014 A. General Issues facing Costa Rica (continued) When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Costa Rica? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Better employment opportunities for young 0.0% 7.3% people Better employment opportunities for women 0.0% 8.5% Greater access to micro-finance for the poor 10.5% 2.4% Greater voice and participation for citizens to 10.5% 13.4% help ensure greater accountability Greater access to health and nutrition for 0.0% 1.2% citizens Better entrepreneurial opportunities 57.9% 43.9% A growing middle class 5.3% 18.3% Better opportunity for the poor who live in 10.5% 12.2% rural areas Better opportunity for the poor who live in 0.0% 6.1% urban areas Consistent economic growth 26.3% 31.7% More reliable social safety net 0.0% 6.1% Greater equity of fiscal policy 5.3% 3.7% Education and training that better ensure job 63.2% 36.6% opportunity* Better quality public services 10.5% 7.3% Other 0.0% 0.0% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Costa Rica? Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD World Bank* 20 7.30 1.53 93 5.83 2.05 Inter-Am erican Developm ent Bank 20 6.75 2.02 93 6.82 1.73 Latin Am erican Developm ent Bank 20 2.85 2.46 93 3.60 2.54 Central Am erican Bank for Econom ic 20 6.15 1.57 93 6.27 1.72 Integration (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Overall, please rate your impression of the effectiveness of these organizations in Costa Rica? Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD World Bank 20 7.75 1.29 82 7.04 1.72 Inter-Am erican Developm ent Bank 19 7.68 1.20 91 7.18 1.41 Latin Am erican Developm ent Bank* 7 3.86 2.04 51 5.65 2.20 Central Am erican Bank for Econom ic 13 7.08 1.19 85 6.87 1.66 Integration (1-Not effective at all, 10-Very effective) *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD To what extent do you believe the World Bank Group's s taff is well prepared to help Cos ta Rica s olve its 18 7.56 1.38 84 8.05 1.43 m os t com plicated developm ent challenges ? (1-To no degree at all, 10-To a very significant degree) 88 The World Bank Group Costa Rica Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Costa Rica, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Costa Rica? (Choose no more than THREE) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Social protection 0.0% 2.3% Public sector governance/ reform* 65.0% 20.5% Transport 45.0% 47.7% Poverty reduction 10.0% 15.9% Global/regional integration* 20.0% 2.3% Gender equity 0.0% 0.0% Crime and violence 0.0% 2.3% Domestic private sector development 10.0% 20.5% Rural development 20.0% 17.0% Foreign direct investment 10.0% 22.7% Water and sanitation 0.0% 0.0% Energy 0.0% 3.4% Job creation/employment 0.0% 3.4% Financial markets 5.0% 3.4% Urban development 0.0% 0.0% Environmental sustainability 0.0% 5.7% Equality of opportunity 0.0% 2.3% Health* 20.0% 4.5% Education 30.0% 14.8% Climate change 5.0% 6.8% Agricultural development 5.0% 14.8% Trade and exports 35.0% 44.3% Economic growth 5.0% 25.0% Law and justice 0.0% 1.1% Regulatory framework 0.0% 8.0% Natural resource management 10.0% 4.5% Anti corruption* 5.0% 0.0% Information and communications technology 0.0% 0.0% Disaster management 0.0% 0.0% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Costa Rica? Greatest Value Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Convening/Facilitating 0.0% 0.0% Data 5.0% 4.3% Policy advice, studies, analyses* 50.0% 21.5% Financial resources 40.0% 41.9% Capacity development 5.0% 15.1% Technical assistance 0.0% 8.6% Mobilizing third party financial resources 0.0% 8.6% Donor coordination 0.0% 0.0% Linkage to non-Bank expertise 0.0% 0.0% Other 0.0% 0.0% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 89 The World Bank Group Costa Rica Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) nd 2 Greatest Value Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Convening/Facilitating 0.0% 0.0% Data 5.0% 3.3% Policy advice, studies, analyses 10.0% 8.7% Financial resources 20.0% 18.5% Capacity development 15.0% 6.5% Technical assistance 45.0% 38.0% Mobilizing third party financial resources 5.0% 14.1% Donor coordination 0.0% 2.2% Linkage to non-Bank expertise 0.0% 8.7% Other 0.0% 0.0% How effectively do the World Bank Group’s activities below support Costa Rica’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Convening/Facilitating 17 7.00 2.47 82 7.01 1.57 Data 17 7.41 1.58 86 7.70 1.16 Policy advice, s tudies , analys es 18 7.89 1.64 82 7.40 1.31 Financial res ources 19 7.11 1.63 87 6.98 1.52 Technical as s is tance 19 6.74 1.79 86 7.31 1.31 Mobilizing third party financial 13 7.62 1.45 79 7.14 1.47 res ources Donor coordination 10 6.80 1.81 78 7.13 1.61 Linkage to non-Bank expertis e 13 7.46 1.56 76 7.39 1.42 The World Bank Group can provide capacity building support in a number of ways in Costa Rica. To what degree would Costa Rica benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Groups outs ide of governm ent to help them m ore effectively engage and 20 7.45 2.14 90 8.13 1.83 participate in developm ent efforts The public s ector, related to im plem entation of s pecific 20 7.95 1.23 89 8.52 1.31 developm ent projects on the ground The public s ector, related to changing 20 8.15 1.09 88 8.30 1.33 ins titutions The private s ector, related to 20 7.10 1.97 88 8.06 1.58 ins titutional and policy change* *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Costa Rica? (1-Not effective at all, 10-Very effective) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Project implementation (or other 20 7.90 1.41 55 6.87 1.63 organizational strengthening)* Citizen engagement (incorporating 9 7.11 1.45 51 6.67 1.66 citizens' voices into development) Policy design (for clarity and better incentives to achieve development 17 7.94 .83 61 7.08 1.46 goals)* *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 90 The World Bank Group Costa Rica Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about how to improve capacity building in Costa Rica to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Project implementation (or other 20 8.05 1.28 67 8.67 1.13 organizational strengthening)* Citizen engagement (incorporating 14 8.00 1.18 73 8.22 1.61 citizens' voices into development) Policy design (for clarity and better incentives to achieve development 18 8.00 1.28 72 8.51 1.20 goals) *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Costa Rica? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Staff too inaccessible 30.0% 17.6% Not exploring alternative policy options 0.0% 11.0% Not adequately sensitive to political/social 25.0% 22.0% realities in Costa Rica Not enough public disclosure of its work 35.0% 51.6% Arrogant in its approach 0.0% 7.7% Not aligned with country priorities 10.0% 16.5% The credibility of its knowledge/data 0.0% 0.0% World Bank Group’s processes too complex 10.0% 8.8% Not willing to honestly criticize policies and 10.0% 4.4% reform efforts in the country Too influenced by developed countries 0.0% 13.2% Imposing technocratic solutions without regard 15.0% 7.7% to political realities World Bank Group’s processes too slow* 25.0% 6.6% Too bureaucratic in its operational policies and 30.0% 9.9% procedures* Not aligned with other donors’ work 0.0% 1.1% Not collaborating enough with non-state actors 0.0% 4.4% Not client focused 0.0% 3.3% Other 0.0% 4.4% Don’t know* 5.0% 0.0% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Costa Rica? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Capacity development 21.1% 16.1% Policy based lending / budget support to the 21.1% 26.9% Government Knowledge products/services* 47.4% 20.4% Investment lending 68.4% 80.6% Technical assistance 31.6% 40.9% Trust Fund management 0.0% 2.2% Other* 5.3% 0.0% Don’t know 0.0% 3.2% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 91 The World Bank Group Costa Rica Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Costa Rica? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in development in 18 6.56 1.42 87 7.13 2.13 Costa Rica The World Bank Group’s work is aligned with what I consider the 20 6.55 1.19 86 6.31 1.54 development priorities for Costa Rica The World Bank Group supports Costa Rica’s efforts to reduce social 17 7.41 1.80 72 7.06 1.81 exclusion The World Bank Group supports programs and strategies that are 18 6.83 1.50 90 6.66 1.77 realistic for Costa Rica The World Bank Group treats clients and stakeholders in Costa Rica with 20 7.80 1.85 74 8.32 1.27 respect The World Bank Group is an organization that does not represent a 18 7.50 1.89 78 7.29 2.32 particular ideological perspective in Costa Rica The World Bank Group is an organization that is not overly 18 6.56 2.15 82 7.02 2.19 influenced by any particular country The World Bank Group respects the positions, views and demands of the 17 7.65 1.22 77 8.23 1.00 government of Costa Rica* The World Bank Group listens and 20 6.85 2.30 74 7.72 1.81 takes into account your views *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD When considering the national development needs in Costa Rica, to what extent does the combination of financial, knowledge and convening 19 7.00 1.53 86 6.30 1.59 services that the World Bank Group currently provides in Costa Rica meet the national development needs of Costa Rica? (1-To no degree at all, 10-To a very significant degree) 92 The World Bank Group Costa Rica Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Costa Rica in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Responsiveness 18 6.06 2.07 79 5.86 1.77 Flexibility (in terms of the institution’s 19 6.21 1.47 72 5.85 1.67 products and services) Flexibility (in terms of changing country 17 6.18 1.63 72 5.82 1.65 circumstances) Being inclusive 16 7.06 1.65 65 6.52 1.42 Openness 17 7.00 1.58 79 7.08 1.38 Staff accessibility 16 6.25 1.98 61 6.43 1.79 Straightforwardness and honesty* 17 6.41 2.21 74 8.03 1.34 Ease of access to the people at the World Bank Group who are making 14 6.21 2.52 47 6.13 2.01 decisions important to my work Collaboration with civil society 17 6.88 2.23 68 6.96 1.72 Collaboration with the Government 19 7.68 1.45 79 7.47 1.31 Collaboration with other donors and 13 7.31 1.65 67 7.48 1.41 development partners Collaboration with the private sector 11 7.09 2.07 74 6.61 1.52 The speed in which it gets things 18 5.83 1.79 65 5.42 1.62 accomplished on the ground Being a long-term partner 15 8.07 1.83 67 8.48 1.73 *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally To be more effective development partner in Costa Rica, do you believe that the World Bank Group should have? (Select only ONE response) Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No More local presence 100.0% 89.9% The current level of local presence is 0.0% 5.6% adequate Don't know 0.0% 4.5% When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No The World Bank Group does not do adequate 30.0% 7.9% follow through/follow-up* There is not an adequate level of citizen/civil 10.0% 13.5% society participation The World Bank Group is not sensitive enough 35.0% 56.2% to political/social realities on the ground Lack of/inadequate levels of capacity in 25.0% 14.6% Government Poor donor coordination 0.0% 5.6% The World Bank Group works too slowly 20.0% 12.4% The Government works inefficiently 20.0% 18.0% Political pressures and obstacles 40.0% 37.1% Reforms are not well thought out in light of 15.0% 20.2% country challenges Other 0.0% 3.4% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 93 The World Bank Group Costa Rica Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Costa Rica? (1-Not important at all, 10-Very important) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Anti corruption 18 7.61 2.28 88 7.92 2.23 Information and communications 19 7.05 1.65 89 7.73 1.56 technology Transport 19 8.79 1.23 91 9.00 .83 Crime and violence* 19 5.58 2.57 90 7.49 2.26 Law and justice* 19 5.16 2.32 87 6.92 2.00 Urban development* 19 7.32 1.97 87 8.45 1.58 Environmental sustainability* 19 5.95 2.46 88 8.03 1.43 Regulatory framework 16 7.44 2.03 88 7.72 1.86 Poverty reduction 18 8.28 1.41 92 8.73 1.58 Gender equity 19 6.42 2.39 91 7.24 1.86 Domestic private sector development* 16 6.81 2.40 90 8.63 1.59 Foreign direct investment 17 7.59 2.50 91 8.52 1.80 Water and sanitation* 19 6.95 2.12 91 7.93 1.19 Trade and exports* 18 7.39 2.28 89 8.58 1.65 Economic growth 18 8.17 1.58 91 8.82 1.24 Energy* 19 6.84 2.48 91 8.44 1.07 Disaster management* 16 6.44 2.22 91 7.44 1.65 Public sector governance/ reform 19 8.58 1.17 88 8.33 1.54 Job creation/employment 19 8.21 1.23 90 8.88 1.38 Financial markets* 19 6.32 2.54 88 8.68 1.58 Equality of opportunity* 18 6.17 2.55 91 7.99 1.48 Health 18 7.11 2.14 85 7.82 1.66 Rural development 19 8.63 1.34 91 8.75 1.53 Global/regional integration 18 7.61 2.23 85 8.19 1.84 Education* 18 8.94 1.11 89 8.20 1.40 Social protection* 19 6.37 2.22 88 7.63 1.81 Climate change* 19 6.26 2.28 89 8.02 1.33 Agricultural development* 19 7.58 1.89 91 8.97 1.05 Natural resource management* 19 5.37 3.02 88 8.40 1.73 *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 94 The World Bank Group Costa Rica Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Costa Rica? (1-Not effective at all, 10-Very effective) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Transport 14 6.07 2.02 58 5.57 2.14 Environmental sustainability* 9 8.00 1.00 57 5.63 2.12 Regulatory framework* 11 7.27 2.69 49 5.80 1.49 Poverty reduction* 13 6.92 1.66 56 5.32 1.86 Foreign direct investment 12 6.42 2.39 52 5.58 1.65 Water and sanitation 10 5.80 2.25 55 5.36 1.88 Trade and exports 13 6.69 2.72 60 6.12 1.74 Economic growth* 11 7.64 1.80 60 6.07 1.83 Energy 7 6.14 1.07 55 5.76 1.91 Disaster management 7 6.43 1.27 48 5.35 1.85 Public sector governance/ reform* 11 7.82 2.18 54 5.65 1.79 Job creation/employment 12 6.25 1.66 56 5.32 2.02 Equality of opportunity* 10 7.50 .53 51 5.43 1.58 Health* 8 7.25 .71 52 5.31 1.59 Rural development 12 6.50 1.88 53 5.72 1.66 Global/regional integration* 12 7.50 2.39 56 6.05 1.87 Education* 14 7.64 2.17 58 5.67 1.71 Social protection* 7 7.14 1.07 52 5.25 1.87 Climate change* 8 7.50 1.20 60 5.90 1.93 Agricultural development 10 4.70 1.89 53 5.60 1.81 Natural resource management* 7 6.86 1.07 52 5.06 1.86 *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Where are the World Bank Group’s decisions made primarily that support the program in Costa Rica? (Select only ONE response) Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No At the Headquarters (in Washington D.C.) 90.0% 71.3% In the country 5.0% 11.7% Don't know 5.0% 17.0% Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 20 7.40 1.05 87 7.32 1.70 development results in Costa Rica? (1-To no degree at all, 10-To a very significant degree) 95 The World Bank Group Costa Rica Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Costa Rica? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD The World Bank Group's financial instruments meet the needs of Costa 18 5.94 1.63 80 6.13 1.91 Rica The World Bank Group meets Costa 19 6.32 1.92 82 6.29 1.80 Rica’s needs for knowledge services Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD To what extent do you believe that Cos ta Rica received value for m oney 14 8.00 .88 61 6.92 1.70 from the World Bank Group’s fee- bas ed products /s ervices ?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD To what extent do you believe the World Bank Group m eas ures and 13 6.92 1.93 70 7.51 1.70 corrects its work in real tim e in Cos ta Rica? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? * Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Weekly 15.0% 1.1% Monthly 40.0% 7.6% A few times a year 25.0% 45.7% Rarely 20.0% 34.8% Never 0.0% 10.9% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally In Costa Rica, to what extent do you believe that the World Bank Group’s knowledge work and activities : (1-To no degree at all, 10-To a very significant degree) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Are tim ely 15 7.27 2.02 71 6.61 1.72 Are relevant to Cos ta Rica’s 15 7.53 1.92 73 6.63 1.38 developm ent priorities * Lead to practical s olutions 16 6.19 1.72 72 6.39 1.45 Are acces s ible 15 7.40 1.40 66 6.56 1.51 Enhance your knowledge and/or s kills 15 7.40 2.06 51 6.65 1.94 Are trans lated enough into local 14 8.36 1.39 36 6.97 2.16 language* Are adaptable to Cos ta Rica’s s pecific developm ent challenges and country 16 6.56 1.71 70 6.30 1.67 circum s tances *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 96 The World Bank Group Costa Rica Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities (continued) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's 18 7.78 1.77 83 7.08 1.38 knowledge work and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank 18 7.83 1.10 86 7.60 1.18 Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) Have you read/consulted the most recent LAC Flagship Report: (Latin American Entrepreneur. Many Firms But little Innovation) or any other World Bank Group Reports?* Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Yes 60.0% 29.8% No 40.0% 70.2% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD To what extent do you believe these reports raised substantive new 15 8.20 1.32 43 7.33 .97 information and insight that you were not aware of prior to reading?* To what extent do you believe these reports provided you with useful 16 8.56 1.03 50 7.54 1.16 information in terms of the work you do?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 97 The World Bank Group Costa Rica Country Opinion Survey 2014 E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Group’s technical assistance/advisory work contribute to solving Costa Rica’s development challenges? (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Conceptualization (understanding and 19 7.00 2.13 78 7.74 1.41 fram ing the problem ) Design (appraising and planning the 19 7.42 1.50 79 7.54 1.39 solutions) Im plem entation (Executing, carrying out, m onitoring, and m aking 19 6.79 1.90 79 7.35 1.55 appropriate adjustm ents) Evaluation (assessing the im pact and 19 6.74 1.79 75 7.61 1.40 results)* *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally To what extent do you agree/disagree with the statements? followingdo Currently, (1-Strongly you profes disagree, 10-Strongly agree) s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD The World Bank Group dis burses 16 6.50 2.00 42 5.24 1.99 funds prom ptly* The World Bank Group effectively m onitors and evaluates the projects 20 6.45 1.90 73 7.32 1.28 and program s it s upports * The World Bank Group’s approvals and reviews are done in a tim ely 19 5.74 1.82 49 6.20 1.67 fas hion The World Bank Group’s “Safeguard 17 6.24 1.95 35 6.57 1.82 Policy� requirem ents are reas onable The World Bank Group’s conditions on 16 6.88 1.45 65 6.37 1.79 its lending are reas onable The World Bank Group takes 18 5.56 1.62 54 5.11 2.00 decis ions quickly in Cos ta Rica Working with the World Bank Group increas es Cos ta Rica's ins titutional 18 7.22 1.77 71 7.35 1.67 capacity The World Bank Group ens ures cons is tency and continuity through 17 7.47 1.81 36 7.17 1.63 s taff changes Where country s ys tem s are adequate, the World Bank Group m akes 17 7.59 1.77 57 7.89 1.22 appropriate us e of them The World Bank Group provides 17 7.82 1.38 70 7.41 1.30 effective im plem entation s upport *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Which of the following best describes the way the World Bank Group operates in Costa Rica? (Select only ONE response) Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No The World Bank Group does not take enough 72.2% 60.9% risk in Costa Rica The World Bank Group’s approach to risk is 5.6% 6.5% appropriate Don't know 16.7% 20.7% Prefer not to answer 5.6% 12.0% 98 The World Bank Group Costa Rica Country Opinion Survey 2014 F. Recent Trends and the Future Role of the World Bank Group in Costa Rica Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD In the las t three years , to what extent do you believe that the World Bank Group has m oved in the right direction 17 7.29 1.72 80 6.50 1.60 in term s of the focus of its work in Cos ta Rica? How s ignificant a role do you believe that international developm ent 20 8.30 1.38 92 8.36 1.47 cooperation SHOULD play in Cos ta Rica’s developm ent in the near future? (1-To no degree at all, 10-To a very significant degree; 1-Not a significant role at all, 10-Very significant role) Which of the following SHOULD the World Bank Group do to make itself of greater value in Costa Rica? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Provide more adequate data/knowledge/statistics/figures on Costa 5.0% 10.8% Rica’s economy Collaborate more effectively with Government 10.0% 26.9% clients Offer more innovative financial products 10.0% 24.7% Improve the competitiveness of its financing 20.0% 23.7% compared to markets Reach out more to groups outside of 0.0% 17.2% Government* Improve the quality of its experts as related to 0.0% 3.2% Costa Rica’s specific challenges Offer more innovative knowledge services 10.0% 7.5% Open a local office in Costa Rica* 70.0% 39.8% Increase the level of capacity development in the 50.0% 22.6% country* Reduce the complexity of obtaining World Bank 15.0% 8.6% Group financing Increase availability of Fee-Based services 0.0% 2.2% Work faster 10.0% 6.5% Other 10.0% 6.5% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally When considering the combination of services that the World Bank Group offers in Costa Rica, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Costa Rica? (Select only ONE response) Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Financial services 50.0% 65.6% Knowledge products 30.0% 17.8% Convening services 0.0% 2.2% None of the above 0.0% 1.1% The combination is appropriate for Costa Rica 20.0% 8.9% Don’t know 0.0% 4.4% 99 The World Bank Group Costa Rica Country Opinion Survey 2014 G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Costa Rica? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Local newspapers 90.0% 84.6% International newspapers 0.0% 5.5% Local radio 5.0% 1.1% International radio 0.0% 0.0% Local television 15.0% 30.8% International television 5.0% 1.1% Hallway talks 0.0% 0.0% Internet 65.0% 57.1% Social media 5.0% 7.7% Blogs 0.0% 0.0% Mobile phones 0.0% 0.0% Instant messaging 0.0% 0.0% Other 15.0% 7.7% How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Blogs 0.0% 2.2% Direct contact with World Bank Group 55.0% 33.0% e-Newsletters 45.0% 49.5% Instant messaging 0.0% 1.1% World Bank Group’s 55.0% 35.2% seminars/workshops/conferences World Bank Group’s publications and other 20.0% 22.0% written materials Mobile phones 0.0% 0.0% Social media 15.0% 29.7% World Bank Group’s website 0.0% 14.3% Other 0.0% 1.1% Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions?* Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Yes 55.6% 18.1% No 44.4% 81.9% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Do you use/have used the World Bank Group website?* Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Yes 100.0% 71.1% No 0.0% 28.9% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD When I need inform ation from the World Bank Group I know how to find 20 8.15 1.50 77 6.81 2.21 it* The World Bank Group’s s ocial m edia channels are valuable s ources of 18 6.11 2.49 60 8.45 1.52 inform ation about the ins titution* The World Bank Group is res pons ive to m y inform ation reques ts and 15 6.87 2.59 24 5.04 3.47 inquiries *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 100 The World Bank Group Costa Rica Country Opinion Survey 2014 H. Background Information Which of the following agencies of the World Bank Group do you work with in Costa Rica? (Select all that apply) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses Combined) Yes No The World Bank* 70.0% 5.6% The International Finance Corporation* 30.0% 0.0% The Multilateral Investment Guarantee Agency 10.0% 12.4% None* 0.0% 82.0% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Do your projects involve both the World Bank and IFC?* Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Yes 45.0% 8.0% No 55.0% 92.0% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally If yes, what was your view on the two institutions working together in Costa Rica? Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Working well together 77.8% 33.3% Collaborating but needs improvement 22.2% 33.3% Don't know 0.0% 33.3% 101 The World Bank Group Costa Rica Country Opinion Survey 2014 Appendix D: Indicator Questions as a Function of Exposure to the World Bank Group No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Pleas e rate your im pres s ion of the effectivenes s of 7.04 7.75 7.28 7.19 7.07 7.61 7.33 7.00 7.27 7.00 7.30 7.17 the World Bank in Cos ta Rica. To what extent do you believe the World Bank Group's s taff is well prepared to help Cos ta Rica 8.05 7.56 7.87 8.09 7.92 8.04 8.09 7.55 7.97 7.75 7.87 8.09 s olve its m os t com plicated developm ent challenges ? Overall the World Bank Group currently plays a 7.13 6.56 6.79 7.16 6.68 7.40 7.36 5.80 6.99 6.14 6.69 7.29 relevant role in developm ent in Cos ta Rica The World Bank Group’s work is aligned with what I 6.31 6.55 6.38 6.39 6.20 6.76 6.44 6.23 6.33 7.00 6.62 6.03 cons ider the developm ent priorities for Cos ta Rica Res pons ivenes s 5.86 6.06 6.02 5.69 5.57 6.64 5.79 6.16 5.83 6.83 5.96 5.81 Flexibility (in term s of the ins titution’s products and 5.85 6.21 6.10 5.43 5.52 6.50 5.64 6.43 5.83 6.14 5.89 5.81 s ervices ) Flexibility (in term s of changing country 5.82 6.18 6.15 5.43 5.54 6.50 5.66 6.56 5.88 5.86 5.91 5.84 circum s tances ) Being inclus ive 6.52 7.06 6.87 6.04 6.37 6.96 6.39 7.18 6.46 7.71 6.67 6.48 Opennes s 7.08 7.00 7.31 7.03 7.17 7.30 7.00 7.71 7.14 8.00 7.32 7.03 Staff acces s ibility 6.43 6.25 6.56 6.15 6.02 7.18 6.07 7.14 6.28 7.43 6.77 5.75 Straightforwardnes s and hones ty 8.03 6.41 7.86 7.59 7.58 8.12 7.70 7.91 7.75 7.86 7.59 8.03 Eas e of acces s to the people at the World Bank Group who are m aking decis ions im portant to m y 6.13 6.21 6.53 5.87 6.06 6.83 5.85 7.29 6.13 7.83 6.70 5.81 work Collaboration with civil s ociety 6.96 6.88 6.93 7.00 6.91 7.04 6.75 7.56 6.81 8.29 7.25 6.57 Collaboration with the Governm ent 7.47 7.68 7.70 7.17 7.35 7.85 7.42 7.69 7.41 8.57 7.45 7.59 Collaboration with other donors and developm ent 7.48 7.31 7.50 7.19 7.19 7.84 7.52 7.00 7.33 7.83 7.24 7.58 partners Collaboration with the private s ector 6.61 7.09 6.70 6.68 6.59 6.91 6.45 7.23 6.61 7.80 6.91 6.36 The s peed in which it gets things accom plis hed on 5.42 5.83 5.88 5.24 5.48 5.96 5.25 6.60 5.52 6.71 5.88 5.27 the ground Being a long-term partner 8.48 8.07 8.59 8.19 8.43 8.43 8.54 8.12 8.38 9.00 8.20 8.78 To what extent does the World Bank Group’s work help to achieve developm ent res ults in Cos ta 7.32 7.40 7.08 7.52 7.05 7.62 7.49 6.56 7.24 7.13 7.27 7.17 Rica? The World Bank Group's financial ins trum ents 6.13 5.94 6.41 5.56 5.98 6.37 6.02 6.45 6.09 6.50 6.24 5.97 m eet the needs of Cos ta Rica The World Bank Group m eets Cos ta Rica’s needs 6.29 6.32 6.46 6.17 6.18 6.71 6.18 6.79 6.27 7.29 6.52 6.09 for knowledge s ervices The World Bank Group's knowledge work and activities are adaptable to Cos ta Rica’s s pecific 6.30 6.56 6.58 6.17 6.42 6.50 6.08 7.32 6.30 7.86 6.84 5.90 developm ent challenges and country circum s tances Overall, how s ignificant a contribution do you believe the World Bank Group's knowledge work 7.08 7.78 7.26 7.29 7.04 7.75 7.37 7.00 7.23 7.71 7.37 7.12 and activities m ake to developm ent res ults in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 7.60 7.83 7.70 7.81 7.70 7.81 7.63 8.04 7.68 8.43 7.96 7.38 activities ? The World Bank Group takes decis ions quickly in 5.11 5.56 5.54 5.00 5.21 5.65 5.21 5.80 5.24 6.29 5.42 5.27 Cos ta Rica Where country s ys tem s are adequate, the World 7.89 7.59 7.65 8.12 7.80 7.91 7.96 7.47 7.77 8.60 7.85 7.82 Bank Group m akes appropriate us e of them Yellow highlight indicates significant difference between Yes and No mean. 102 The World Bank Group Costa Rica Country Opinion Survey 2014 Appendix E: Indicator Questions by Stakeholder Groups Which of the following best describes your current position? Employee of a PMU/ Consultant/ Private Sector/ Academia/ Office of the Office of Ministry/ Ministerial Contractor on Bilateral/ Multilateral Financial Sector/ Research institute/ President/ Minister Parliamentarian Dep/ WBG project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the 5 7.80 1.10 5 7.80 .45 7 7.29 1.25 7 7.00 1.91 5 7.00 1.22 27 6.70 1.88 18 7.28 1.23 5 7.00 3.46 5 8.40 .89 17 7.12 1.73 effectiveness of the World Bank in Costa Rica To what extent do you believe the World Bank Group's staff is well prepared to help Costa 5 8.20 .45 5 7.80 3.35 8 8.13 1.13 5 8.00 1.41 5 8.00 .71 26 7.88 1.31 17 8.18 1.13 5 7.40 2.70 5 9.00 .71 20 7.65 1.39 Rica solve its most complicated development challenges? Overall the World Bank Group currently plays a 5 6.60 1.82 5 8.60 .55 8 6.25 1.67 7 6.86 2.67 1 8.00 26 7.15 2.24 19 7.26 1.97 5 7.60 1.67 6 7.17 1.83 21 6.48 2.23 relevant role in development in Costa Rica The World Bank Group’s work is aligned with what I consider the development priorities for 5 5.80 1.30 5 6.40 1.34 8 6.50 .93 7 5.71 1.60 5 5.80 .84 26 6.46 1.53 17 6.12 1.22 5 6.40 3.05 6 7.50 1.05 20 6.40 1.60 Costa Rica Responsiveness 4 5.50 2.52 5 6.00 1.41 7 6.14 2.34 6 5.50 1.22 4 6.25 .96 26 5.88 1.73 16 5.31 1.40 5 6.60 2.97 4 6.50 1.73 18 6.39 2.06 Flexibility (in terms of the institution’s products 5 5.60 1.95 5 6.20 1.30 8 6.13 1.13 5 6.60 1.14 3 5.33 .58 25 5.88 1.69 15 5.13 1.46 4 6.25 2.87 4 6.25 1.89 15 6.40 1.88 and services) Flexibility (in terms of changing country 5 5.40 1.82 5 5.80 1.30 8 6.25 1.16 3 7.33 .58 3 5.33 .58 24 5.79 1.53 15 5.13 1.60 5 6.40 2.61 4 5.75 1.50 15 6.47 2.03 circumstances) Being inclusive 4 7.00 1.41 5 6.20 1.30 6 7.17 1.33 3 7.00 1.00 4 6.50 .58 23 6.26 1.57 14 6.43 1.02 4 6.25 2.87 4 7.75 1.50 13 7.08 1.66 Openness 5 7.20 1.48 5 6.80 1.64 8 7.38 1.19 3 6.67 1.53 4 5.50 .58 26 6.85 1.26 16 7.00 1.03 5 8.20 1.92 5 7.80 1.64 17 7.47 1.55 Staff accessibility 4 6.00 2.16 3 8.00 0.00 6 7.00 1.26 5 5.60 1.67 2 4.00 1.41 20 6.30 1.75 12 6.08 1.51 5 7.20 2.95 4 6.50 1.91 14 7.07 1.49 Straightforwardness and honesty* 4 8.25 .96 5 8.40 .55 8 8.50 .76 5 5.40 1.67 4 7.50 1.00 24 7.75 1.78 15 7.73 1.39 5 8.40 .89 4 8.75 .50 15 7.87 1.55 Ease of access to the people at the World Bank Group who are making decisions important to 3 5.33 2.08 3 6.00 1.73 6 7.17 1.47 4 5.25 1.89 3 5.00 2.00 15 5.53 2.17 8 6.00 1.60 3 8.67 .58 2 7.00 2.83 12 7.08 2.31 my work Collaboration with civil society 4 6.25 1.89 5 6.80 1.79 7 8.14 .90 3 5.33 2.31 3 7.33 1.15 24 6.75 2.03 16 7.13 1.54 3 7.33 2.08 4 7.50 1.00 14 7.29 1.73 Collaboration with the Government 5 7.40 1.52 5 7.40 1.34 8 8.25 .89 5 6.60 1.14 4 8.00 0.00 26 7.31 1.57 16 7.63 .96 4 7.00 1.41 5 7.60 1.67 18 7.78 1.48 Collaboration with other donors and 4 7.00 1.41 4 7.75 .50 7 8.14 .69 2 7.50 .71 4 7.25 1.50 23 7.48 1.73 14 7.71 1.20 3 6.33 1.53 4 7.25 1.71 15 7.20 1.66 development partners Collaboration with the private sector 5 6.80 2.05 4 6.25 1.50 8 7.38 1.19 1 5.00 4 7.25 .96 26 6.65 1.92 13 6.38 1.56 3 6.33 1.15 4 6.25 .96 17 6.76 1.60 The speed in which it gets things accomplished 4 6.00 1.41 5 5.60 1.34 6 5.83 2.32 5 4.80 .45 3 4.00 1.00 22 5.41 1.74 15 5.00 1.00 4 5.50 2.65 3 6.33 2.08 14 6.64 1.45 on the ground Being a long-term partner 4 7.50 1.91 4 7.50 1.73 6 9.17 .98 3 8.67 1.53 4 9.00 1.15 22 8.23 2.14 15 8.67 1.72 4 8.25 1.26 4 9.25 .50 14 8.57 1.65 To what extent does the World Bank Group’s work help to achieve development results in 5 8.00 0.00 5 8.40 .55 8 6.75 1.83 7 7.29 1.25 5 7.60 1.14 27 7.56 1.58 18 7.17 1.95 5 6.80 1.30 6 7.50 1.52 20 7.05 1.88 Costa Rica? The World Bank Group's financial instruments 5 5.60 1.34 5 5.40 2.70 7 6.14 1.77 7 5.14 1.21 5 7.20 1.79 23 6.30 1.43 16 5.88 1.54 3 3.33 3.21 5 6.60 1.52 20 6.80 2.14 meet the needs of Costa Rica The World Bank Group meets Costa Rica’s 5 6.40 1.52 5 6.20 1.30 8 6.88 1.89 6 4.33 1.21 4 7.25 1.50 24 6.38 1.53 17 6.00 1.27 5 5.60 3.78 6 6.33 1.51 19 7.00 2.05 needs for knowledge services The World Bank Group's knowledge work and activities are adapted to Costa Rica’s specific 5 6.00 1.22 2 6.50 2.12 7 7.29 1.25 3 6.00 1.00 1 5.00 22 6.14 1.78 15 6.27 1.39 5 7.00 2.35 6 5.50 2.35 18 6.78 1.70 development challenges and country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge 5 7.40 1.95 4 6.75 1.50 8 7.75 1.16 5 6.80 1.30 4 7.50 .58 27 7.15 1.38 17 7.24 1.09 5 6.60 2.70 6 7.17 1.33 19 7.26 1.88 work and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 5 7.60 1.14 4 7.50 .58 8 8.00 .76 4 6.75 1.26 5 7.80 .84 26 7.73 .87 17 7.59 .94 5 7.40 2.30 6 7.50 1.38 23 7.74 1.54 activities? The World Bank Group takes decisions quickly 5 5.80 .84 4 4.50 2.52 5 6.00 1.22 6 3.67 2.58 5 5.60 1.34 15 5.20 1.21 11 4.73 1.35 4 4.25 3.77 3 5.33 3.51 12 6.42 1.83 in Costa Rica Where country systems are adequate, the World Bank Group makes appropriate use of 5 8.60 .55 4 8.00 .82 5 8.20 .45 5 4.80 2.59 4 7.75 .50 20 7.90 1.07 12 7.92 1.31 3 8.00 0.00 4 8.75 .50 10 8.20 .63 them* *Significantly different between stakeholder groups 103 The World Bank Group Costa Rica Country Opinion Survey 2014 Appendix F: Costa Rica FY 2014 Questionnaire World Bank Group Country Survey FY14 – Costa Rica The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Costa Rica or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Costa Rica, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Costa Rica. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, I FC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know�. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING COSTA RICA A1. In general would you say that Costa Rica is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 104 The World Bank Group Costa Rica Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Costa Rica. Please identify which of the following you consider the most important development priorities in Costa Rica? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 16 Health (e.g., CCSS system administration) assistance) Transport (e.g., roads, bridges, transportation, 2 17 Education traffic jam) Public sector governance/ reform (i.e., government 3 effectiveness, public financial management, public 18 Poverty reduction expenditure, fiscal system reform) 4 Global/regional integration 19 Energy Climate change (e.g., mitigation, adaptation, carbon 5 Gender equity 20 credits) 6 Domestic private sector development 21 Agricultural development 7 Foreign direct investment 22 Trade and exports 8 Water and sanitation 23 Crime and violence 9 Anti-corruption 24 Economic growth 10 Job creation/employment 25 Law and justice (e.g., judicial system) 11 Rural development 26 Regulatory framework Natural resource management (e.g., oil, gas, mining, 12 Financial markets 27 forestry) 13 Urban development 28 Disaster management 14 Environmental sustainability (e.g., eco-tourism) 29 Information and communications technology 15 Equality of opportunity (i.e., equity) 105 The World Bank Group Costa Rica Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Costa Rica? (Choose no more than THREE) 1 Water and sanitation 15 Anti corruption 2 Equality of opportunity (i.e., equity) 16 Domestic private sector development 3 Economic growth 17 Foreign direct investment Climate change (e.g., mitigation, adaptation, 4 18 Education carbon credits) 5 Global/regional integration 19 Energy Public sector governance/ reform (i.e., government 6 Gender equity 20 effectiveness, public financial management, public expenditure, fiscal system reform) Natural resource management (e.g., oil, gas, mining, 7 Rural development 21 forestry) 8 Urban development 22 Environmental sustainability (e.g., eco-tourism) 9 Regulatory framework 23 Disaster management Social protection (e.g., pensions, targeted 10 24 Health (e.g., CCSS system administration) social assistance) 11 Law and justice (e.g., judicial system) 25 Agricultural development Transport (e.g., roads, bridges, transportation, 12 26 Job creation/employment traffic jam) 13 Crime and violence 27 Financial markets 14 Information and communications technology 28 Trade and exports 106 The World Bank Group Costa Rica Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Costa Rica? (Choose no more than THREE) 1 Energy 15 Regulatory framework 2 Gender equity 16 Trade and exports Public sector governance/ reform (i.e., government 3 Equality of opportunity (i.e., equity) 17 effectiveness, public financial management, public expenditure, fiscal system reform) Social protection (e.g., pensions, targeted 4 18 Domestic private sector development social assistance) 5 Global/regional integration 19 Job creation/employment Climate change (e.g., mitigation, adaptation, 6 20 Agricultural development carbon credits) Transport (e.g., roads, bridges, transportation, traffic 7 Anti corruption 21 jam) Natural resource management (e.g., oil, gas, mining, 8 Disaster management 22 forestry) 9 Rural development 23 Environmental sustainability (e.g., eco-tourism) 10 Foreign direct investment 24 Health (e.g., CCSS system administration) 11 Urban development 25 Law and justice (e.g., judicial system) 12 Water and sanitation 26 Crime and violence 13 Education 27 Financial markets 14 Information and communications technology A5. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Costa Rica? (Choose no more than TWO) 1 Better employment opportunities for young people 2 Better employment opportunities for women 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Consistent economic growth 11 More reliable social safety net 12 Greater equity of fiscal policy 13 Education and training that better ensure job opportunity 14 Better quality public services 15 Other (please specify):_____________________________________ 107 The World Bank Group Costa Rica Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP How familiar are you with the work of these organizations in Costa Rica? Not familiar Extremely familiar at all B1 World Bank (WB/BM) 1 2 3 4 5 6 7 8 9 10 B2 Inter-American Development Bank (IDB/BID) 1 2 3 4 5 6 7 8 9 10 B3 Latin American Development Bank (CAF) 1 2 3 4 5 6 7 8 9 10 Central American Bank for Economic B4 1 2 3 4 5 6 7 8 9 10 Integration (CABEI/BCiE) Overall, please rate your impression of the effectiveness of these organizations in Costa Rica. Not effective Extremely Don't at all effective know B5 World Bank (WB/BM) 1 2 3 4 5 6 7 8 9 10 B6 Inter-American Development Bank (IDB/BID) 1 2 3 4 5 6 7 8 9 10 B7 Latin American Development Bank (CAF) 1 2 3 4 5 6 7 8 9 10 Central American Bank for Economic B8 1 2 3 4 5 6 7 8 9 10 Integration (CABEI/BCiE) B9. To what extent do you believe the World Bank Group's staff is well prepared (e.g., skills and knowledge) to help Costa Rica solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree 108 The World Bank Group Costa Rica Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B10. When thinking about how the World Bank Group can have the most impact on development results in Costa Rica, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Costa Rica? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 16 Environmental sustainability (e.g., eco-tourism) assistance) Public sector governance/ reform (i.e., government 2 effectiveness, public financial management, public 17 Equality of opportunity (i.e., equity) expenditure, fiscal system reform) Transport (e.g., roads, bridges, transportation, 3 18 Health (e.g., CCSS system administration) traffic jam) 4 Poverty reduction 19 Education Climate change (e.g., mitigation, adaptation, carbon 5 Global/regional integration 20 credits) 6 Gender equity 21 Agricultural development 7 Crime and violence 22 Trade and exports 8 Domestic private sector development 23 Economic growth 9 Rural development 24 Law and justice (e.g., judicial system) 10 Foreign direct investment 25 Regulatory framework Natural resource management (e.g., oil, gas, mining, 11 Water and sanitation 26 forestry) 12 Energy 27 Anti corruption 13 Job creation/employment 28 Information and communications technology 14 Financial markets 29 Disaster management 15 Urban development 109 The World Bank Group Costa Rica Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B11. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Costa Rica? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Convening/Facilitating 2 Data 3 Policy advice, studies, analyses 4 Financial resources Capacity development (e.g., institutional 5 strengthening) 6 Technical assistance 7 Mobilizing third party financial resources 8 Donor coordination Linkage to non-Bank expertise (i.e., South-South 9 knowledge sharing) 10 Other (please specify): ________________________ How effectively do the World Bank Group’s activities below support Costa Rica’s efforts to achieve development results? Not effective Very Don't at all effective know B12 Convening/Facilitating 1 2 3 4 5 6 7 8 9 10 B13 Data 1 2 3 4 5 6 7 8 9 10 B14 Policy advice, studies, analyses 1 2 3 4 5 6 7 8 9 10 B15 Financial resources 1 2 3 4 5 6 7 8 9 10 B16 Technical assistance 1 2 3 4 5 6 7 8 9 10 B17 Mobilizing third party financial resources 1 2 3 4 5 6 7 8 9 10 B18 Donor coordination 1 2 3 4 5 6 7 8 9 10 Linkage to non-Bank expertise (i.e., South-South B19 1 2 3 4 5 6 7 8 9 10 knowledge sharing) The World Bank Group can provide capacity building support in a number of ways in Costa Rica. To which degree would Costa Rica benefit, if capacity building were to support...? To no To a very Don't degree significant know at all degree Groups outside of government (e.g., civil society, B20 media) to help them more effectively engage and 1 2 3 4 5 6 7 8 9 10 participate in development efforts The public sector, related to implementation of B21 1 2 3 4 5 6 7 8 9 10 specific development projects on the ground The public sector, related to changing institutions B22 1 2 3 4 5 6 7 8 9 10 (organizations or sociopolitical conditions) The private sector, related to institutional and B23 1 2 3 4 5 6 7 8 9 10 policy change 110 The World Bank Group Costa Rica Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP How effective do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Costa Rica? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not effective Very Don't at all effective know Project implementation (or other organizational B24 1 2 3 4 5 6 7 8 9 10 strengthening) Citizen engagement (incorporating citizens' voices B25 1 2 3 4 5 6 7 8 9 10 into development) Policy design (for clarity and better incentives to B26 1 2 3 4 5 6 7 8 9 10 achieve development goals) When thinking about how to improve capacity building in Costa Rica to help ensure better development results, looking forward, how important is it for the World Bank Group to be involved in the following aspects of capacity building? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not important Very Don't at all important know Project implementation (or other organizational B27 1 2 3 4 5 6 7 8 9 10 strengthening) Citizen engagement (incorporating citizens' voices B28 1 2 3 4 5 6 7 8 9 10 into development) Policy design (for clarity and better incentives to B29 1 2 3 4 5 6 7 8 9 10 achieve development goals) B30. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Costa Rica? (Choose no more than TWO) 1 Staff too inaccessible (no office facilities consolidated yet) 2 Not exploring alternative policy options 3 Not adequately sensitive to political/social realities in Costa Rica 4 Not enough public disclosure of its work 5 Arrogant in its approach 6 Not aligned with country priorities 7 The credibility of its knowledge/data 8 World Bank Group’s processes too complex 9 Not willing to honestly criticize policies and reform efforts in the country 10 Too influenced by developed countries 11 Imposing technocratic solutions without regard to political realities 12 World Bank Group’s processes too slow 13 Too bureaucratic in its operational policies and procedures 14 Not aligned with other donors’ work 15 Not collaborating enough with non-state actors 16 Not client focused 17 Other (please specify): __________________________________________________ 18 Don’t know 111 The World Bank Group Costa Rica Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B31. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Costa Rica? (Choose no more than TWO) 1 Capacity development (e.g., institutional strengthening) 2 Policy based lending / budget support to the Government 3 Knowledge products/services (analytical work, studies, surveys, etc.) 4 Investment lending (financing specific projects) 5 Technical assistance (advice, best practice, international experience, etc.) 6 Trust Fund management 7 Other (please specify): __________________________________________________ 8 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Costa Rica? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B32 1 2 3 4 5 6 7 8 9 10 relevant role in development in Costa Rica The World Bank Group’s work is aligned with what I B33 1 2 3 4 5 6 7 8 9 10 consider the development priorities for Costa Rica The World Bank Group supports Costa Rica’s B34 1 2 3 4 5 6 7 8 9 10 efforts to reduce social exclusion The World Bank Group supports programs and B35 1 2 3 4 5 6 7 8 9 10 strategies that are realistic for Costa Rica The World Bank Group treats clients and B36 1 2 3 4 5 6 7 8 9 10 stakeholders in Costa Rica with respect The World Bank Group is an organization that does B37 not represent a particular ideological perspective in 1 2 3 4 5 6 7 8 9 10 Costa Rica The World Bank Group is an organization that is not B38 1 2 3 4 5 6 7 8 9 10 overly influenced by any particular country The World Bank Group respects the positions, views B39 1 2 3 4 5 6 7 8 9 10 and demands of the government of Costa Rica The World Bank Group listens and takes into B40 1 2 3 4 5 6 7 8 9 10 account your views B41. When considering the national development needs in Costa Rica, to what extent does the combination of financial, knowledge and convening services that the World Bank Group currently provides in Costa Rica meet the national development needs of Costa Rica? 1 2 3 4 5 6 7 8 9 10 To no degree at all To a very significant degree Don't know 112 The World Bank Group Costa Rica Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Costa Rica, in terms of each of the following? To no To a very Don't degree at significant know all degree B42 Responsiveness 1 2 3 4 5 6 7 8 9 10 Flexibility (in terms of the institution’s products and B43 1 2 3 4 5 6 7 8 9 10 services) Flexibility (in terms of changing country B44 1 2 3 4 5 6 7 8 9 10 circumstances) B45 Being inclusive 1 2 3 4 5 6 7 8 9 10 B46 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10 B47 Staff accessibility 1 2 3 4 5 6 7 8 9 10 B48 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10 Ease of access to the people at the World Bank B49 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10 work B50 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10 B51 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10 Collaboration with other donors and development B52 1 2 3 4 5 6 7 8 9 10 partners B53 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10 The speed in which it gets things accomplished on B54 1 2 3 4 5 6 7 8 9 10 the ground B55 Being a long-term partner 1 2 3 4 5 6 7 8 9 10 B56. To be a more effective development partner in Costa Rica, do you believe that the World Bank Group should have… ? (Select only ONE response) The current level of local presence is More local presence Less local presence Don't know adequate B57. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank Group does not do adequate follow through/follow-up 2 There is not an adequate level of citizen/civil society participation 3 The World Bank Group is not sensitive enough to political/social realities on the ground 4 Lack of/inadequate levels of capacity in Government 5 Poor donor coordination 6 The World Bank Group works too slowly 7 The Government works inefficiently 8 Political pressures and obstacles 9 Reforms are not well thought out in light of country challenges 10 Other (please specify): ________________________________________ 113 The World Bank Group Costa Rica Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Costa Rica? Not important Very Don't at all important know 1 Anti corruption 1 2 3 4 5 6 7 8 9 10 2 Information and communications technology 1 2 3 4 5 6 7 8 9 10 Transport (e.g., roads, bridges, transportation, 3 1 2 3 4 5 6 7 8 9 10 traffic jam) 4 Crime and violence 1 2 3 4 5 6 7 8 9 10 5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10 6 Urban development 1 2 3 4 5 6 7 8 9 10 7 Environmental sustainability (e.g., eco-tourism) 1 2 3 4 5 6 7 8 9 10 8 Regulatory framework 1 2 3 4 5 6 7 8 9 10 9 Poverty reduction 1 2 3 4 5 6 7 8 9 10 10 Gender equity 1 2 3 4 5 6 7 8 9 10 11 Domestic private sector development 1 2 3 4 5 6 7 8 9 10 12 Foreign direct investment 1 2 3 4 5 6 7 8 9 10 13 Water and sanitation 1 2 3 4 5 6 7 8 9 10 14 Trade and exports 1 2 3 4 5 6 7 8 9 10 15 Economic growth 1 2 3 4 5 6 7 8 9 10 16 Energy 1 2 3 4 5 6 7 8 9 10 17 Disaster management 1 2 3 4 5 6 7 8 9 10 Public sector governance/ reform (i.e., government 18 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10 expenditure, fiscal system reform) 19 Job creation/employment 1 2 3 4 5 6 7 8 9 10 20 Financial markets 1 2 3 4 5 6 7 8 9 10 21 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10 22 Health (e.g., CCSS system administration) 1 2 3 4 5 6 7 8 9 10 23 Rural development 1 2 3 4 5 6 7 8 9 10 24 Global/regional integration 1 2 3 4 5 6 7 8 9 10 25 Education 1 2 3 4 5 6 7 8 9 10 Social protection (e.g., pensions, targeted social 26 1 2 3 4 5 6 7 8 9 10 assistance) Climate change (e.g., mitigation, adaptation, carbon 27 1 2 3 4 5 6 7 8 9 10 credits) 28 Agricultural development 1 2 3 4 5 6 7 8 9 10 Natural resource management (e.g., oil, gas, mining, 29 1 2 3 4 5 6 7 8 9 10 forestry) 114 The World Bank Group Costa Rica Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Costa Rica? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know�) Not effective Very Don't at all effective know Transport (e.g., roads, bridges, transportation, 1 1 2 3 4 5 6 7 8 9 10 traffic jam) 2 Environmental sustainability (e.g., eco-tourism) 1 2 3 4 5 6 7 8 9 10 3 Regulatory framework 1 2 3 4 5 6 7 8 9 10 4 Poverty reduction 1 2 3 4 5 6 7 8 9 10 5 Foreign direct investment 1 2 3 4 5 6 7 8 9 10 6 Water and sanitation 1 2 3 4 5 6 7 8 9 10 7 Trade and exports 1 2 3 4 5 6 7 8 9 10 8 Economic growth 1 2 3 4 5 6 7 8 9 10 9 Energy 1 2 3 4 5 6 7 8 9 10 10 Disaster management 1 2 3 4 5 6 7 8 9 10 Public sector governance/ reform (i.e., government 11 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10 expenditure, fiscal system reform) 12 Job creation/employment 1 2 3 4 5 6 7 8 9 10 13 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10 14 Health (e.g., CCSS system administration) 1 2 3 4 5 6 7 8 9 10 15 Rural development 1 2 3 4 5 6 7 8 9 10 16 Global/regional integration 1 2 3 4 5 6 7 8 9 10 17 Education 1 2 3 4 5 6 7 8 9 10 Social protection (e.g., pensions, targeted social 18 1 2 3 4 5 6 7 8 9 10 assistance) Climate change (e.g., mitigation, adaptation, carbon 19 1 2 3 4 5 6 7 8 9 10 credits) 20 Agricultural development 1 2 3 4 5 6 7 8 9 10 Natural resource management (e.g., oil, gas, mining, 21 1 2 3 4 5 6 7 8 9 10 forestry) 115 The World Bank Group Costa Rica Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. Where are the World Bank Group’s decisions made primarily that support the program in Costa Rica? (Select only ONE response) 1 At the Headquarters (in Washington D.C.) 2 In the country 3 Don’t know C4. To what extent does the World Bank Group’s work help to achieve development results in Costa Rica? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very significant Don't know all degree To what extent do you agree with the following statements about the World Bank Group in Costa Rica? Strongly Strongly Don't disagree agree know The World Bank Group's financial instruments (i.e., investment lending, C5 Development Policy Loan, Trust Funds, 1 2 3 4 5 6 7 8 9 10 Program 4 Result, etc.) meet the needs of Costa Rica The World Bank Group meets Costa Rica’s C6 needs for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10 analysis, data, technical assistance) C7. To what extent do you believe that Costa Rica received value for money from the World Bank Group’s fee-based products/services? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree C8. To what extent do you believe the World Bank Group measures and corrects its work in real time in Costa Rica? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 116 The World Bank Group Costa Rica Country Opinion Survey 2014 SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Costa Rica, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no To a very Don't degree at significant know all degree D2 Are timely 1 2 3 4 5 6 7 8 9 10 Are relevant to Costa Rica’s development D3 1 2 3 4 5 6 7 8 9 10 priorities D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10 Are accessible (well written and easy to D5 1 2 3 4 5 6 7 8 9 10 understand) D6 Enhance your knowledge and/or skills 1 2 3 4 5 6 7 8 9 10 D7 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10 Are adaptable to Costa Rica’s specific D8 development challenges and country 1 2 3 4 5 6 7 8 9 10 circumstances D9.Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10 Not significant at Very significant Don't know all D10. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10 Very low Very high technical Don't know technical quality quality 117 The World Bank Group Costa Rica Country Opinion Survey 2014 SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (I.E., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D11. Have you read/consulted the most recent LAC Flagship Report: (Latin American Entrepreneur. Many Firms But little Innovation) or any other World Bank Group Reports? (LAC Flagship Reports are annual reports prepared by the LAC Chief Economist Office.) 1 Yes 2 No D12. To what extent do you believe these reports raised substantive new information and insight that you were not aware of prior to reading? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree D13. To what extent do you believe these reports provided you with useful information in terms of the work you do? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree 118 The World Bank Group Costa Rica Country Opinion Survey 2014 SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent does each of the following aspects of the World Bank Group’s technical assistance/advisory work contribute to solving Costa Rica’s development challenges? To no To a very Don't degree at significant know all degree Conceptualization (understanding and E1 1 2 3 4 5 6 7 8 9 10 framing the problem) Design (appraising and planning the E2 1 2 3 4 5 6 7 8 9 10 solutions) Implementation (Executing, carrying out, E3 monitoring, and making appropriate 1 2 3 4 5 6 7 8 9 10 adjustments) E4 Evaluation (assessing the impact and results) 1 2 3 4 5 6 7 8 9 10 To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E5 1 2 3 4 5 6 7 8 9 10 promptly The World Bank Group effectively monitors E6 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10 supports The World Bank Group’s approvals and E7 1 2 3 4 5 6 7 8 9 10 reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy� E8 1 2 3 4 5 6 7 8 9 10 requirements are reasonable The World Bank Group’s conditions on its E9 1 2 3 4 5 6 7 8 9 10 lending are reasonable The World Bank Group takes decisions quickly E10 1 2 3 4 5 6 7 8 9 10 in Costa Rica Working with the World Bank Group E11 1 2 3 4 5 6 7 8 9 10 increases Costa Rica's institutional capacity The World Bank Group ensures consistency E12 1 2 3 4 5 6 7 8 9 10 and continuity through staff changes Where country systems (e.g., procurement, financial management, etc.) are adequate, E13 1 2 3 4 5 6 7 8 9 10 the World Bank Group makes appropriate use of them The World Bank Group provides effective E14 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10 projects) E15. Which of the following best describes the way the World Bank Group operates in Costa Rica? (Select only one response) 1 The World Bank Group takes too much risk in Costa Rica 2 The World Bank Group does not take enough risk in Costa Rica 3 The World Bank Group’s approach to risk is appropriate 4 Don’t know 5 Prefer not to answer 119 The World Bank Group Costa Rica Country Opinion Survey 2014 SECTION F: RECENT TRENDS AND THE FUTURE ROLE OF THE WORLD BANK GROUP IN COSTA RICA F1. In the last three years, to what extent do you believe that the World Bank Group has moved in the right direction in terms of the focus of its work in Costa Rica? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very significant Don't know all degree F2. How significant a role do you believe that international development cooperation (e.g., range of donors and partners) SHOULD play in Costa Rica’s development in the near future? 1 2 3 4 5 6 7 8 9 10 Not a significant Very significant role Don't know role at all F3. Which of the following SHOULD the World Bank Group do to make itself of greater value in Costa Rica? (Choose no more than TWO) 1 Provide more adequate data/knowledge/statistics/figures on Costa Rica’s economy 2 Collaborate more effectively with Government clients (e.g., national, state, local) 3 Offer more innovative financial products 4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 5 Reach out more to groups outside of Government 6 Improve the quality of its experts as related to Costa Rica’s specific challenges 7 Offer more innovative knowledge services 8 Open a local office in Costa Rica 9 Increase the level of capacity development in the country (e.g., institutional strengthening) 10 Reduce the complexity of obtaining World Bank Group financing 11 Increase availability of Fee-Based services 12 Work faster 13 Other (please specify): ______________________________________________ F4. When considering the combination of services that the World Bank Group offers in Costa Rica, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Costa Rica? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Costa Rica 6 Don’t know 120 The World Bank Group Costa Rica Country Opinion Survey 2014 SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Costa Rica? (Choose no more than TWO) 1 Local newspapers 2 International newspapers 3 Local radio 4 International radio 5 Local television 6 International television 7 Hallway talks 8 Internet 9 Social media (e.g., Facebook, Twitter, Youtube, Flickr) 10 Blogs 11 Mobile phones 12 Instant messaging 13 Other (please specify): ______________________________________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) 1 Blogs 2 Direct contact with World Bank Group (i.e., face to face meetings/discussions) 3 e-Newsletters 4 Instant messaging 5 World Bank Group’s seminars/workshops/conferences 6 World Bank Group’s publications and other written materials 7 Mobile phones 8 Social media (e.g., Facebook, Twitter, Youtube, Flickr) 9 World Bank Group’s website 10 Other (please specify): ______________________________________________ Are you aware of the World Bank Group’s Access to Information Policy under which the G3 Yes No Bank will now disclose any information in its possession that is not on a list of exceptions? G4 Do you use/have you used the World Bank Group website? Yes No 121 The World Bank Group Costa Rica Country Opinion Survey 2014 SECTION G: COMMUNICATION AND INFORMATION SHARING Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know When I need information from the World Bank Group I G5 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10 them, etc.) The World Bank Group’s social media channels (e.g., G6 Facebook, Twitter, Youtube, Flickr) are valuable sources 1 2 3 4 5 6 7 8 9 10 of information about the institution The World Bank Group is responsive to my information G7 1 2 3 4 5 6 7 8 9 10 requests and inquiries PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 122 The World Bank Group Costa Rica Country Opinion Survey 2014 SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President 2 Office of Minister 3 Office of Parliamentarian 4 Employee of a Ministry, Ministerial Department or Implementation Agency 5 Consultant/Contractor working on World Bank Group supported Project/Program 6 Project Management Unit (PMU) overseeing implementation of project 7 Local Government Office or Staff 8 Bilateral Agency 9 Multilateral Agency 10 Private Sector Organization 11 Private Foundation 12 Financial Sector/Private Bank 13 NGO 14 Community Based Organization 15 Media (Press, Radio, TV, Web, etc.) 16 Independent Government Institution (i.e., Regulatory Agency, Central Bank/oversight institution) 17 Trade Union 18 Faith-Based Group 19 Academia/Research Institute/Think Tank 20 Judiciary Branch 21 Other (please specify): ________________________ H2. Please identify the primary specialization of your work. (Select only ONE response) Natural resource management / environmental 1 Agriculture/ rural development 11 sustainability Private sector development / foreign direct 2 Climate change / disaster management 12 investment Public sector governance / public financial 3 Education 13 management / anti corruption 4 Energy 14 Social protection 5 Financial markets / banking 15 Transport 6 Gender equity / equality of opportunity 16 Urban development Health / communicable/non-communicable 7 17 Water and sanitation diseases 8 Information and communications technology 18 Generalist 9 Job creation/employment 19 Other (please specify): _________________________ 10 Law and justice / regulatory framework 123 The World Bank Group Costa Rica Country Opinion Survey 2014 SECTION H: BACKGROUND INFORMATION H3. Currently, do you professionally collaborate/work with the World Bank Group in your country? 1 Yes 2 No H4. Which of the following agencies of the World Bank Group do you work with in Costa Rica? (Select all that apply) 1 The World Bank (IBRD/IDA) 2 The International Finance Corporation (IFC) 3 The Multilateral Investment Guarantee Agency (MIGA) 4 None H5. Do your projects involve both the World Bank and IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view on the two institutions working together in Costa Rica? (Select only ONE response) 1 Working well together 2 Collaborating but needs improvement 3 In conflict 4 Other 5 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in Costa Rica? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. Which best represents your geographic location? 1 Greater Metropolitan Area 2 North 3 South Thank you for completing the survey! 124