The World Bank Implementation Status & Results Report Turkey Land Registration and Cadastre Modernization Project (P106284) Turkey Land Registration and Cadastre Modernization Project (P106284) EUROPE AND CENTRAL ASIA | Turkey | Urban, Resilience and Land Global Practice | IBRD/IDA | Investment Project Financing | FY 2008 | Seq No: 26 | ARCHIVED on 22-Jun-2020 | ISR42522 | Implementing Agencies: General Directorate for Land Registry and Cadastre, Republic of Turkey, Under-secretariat of Treasury Key Dates Key Project Dates Bank Approval Date: 01-May-2008 Effectiveness Date: 13-Aug-2008 Planned Mid Term Review Date: 15-Apr-2011 Actual Mid-Term Review Date: 30-May-2011 Original Closing Date: 30-Sep-2013 Revised Closing Date: 31-Dec-2021 pdoTable Project Development Objectives Project Development Objective (from Project Appraisal Document) The overall goal of the project is to contribute to government agenda to improve quality and effectiveness of public services through spreading and making effective e-government applications. The specific objective of the proposed project is to improve the effectiveness and efficiency of the land registry and cadastre services. This objective will be achieved through: (i) renovating and updating cadastre maps to support digital cadastre and land registry information; (ii) making the digital land registry and cadastre information available to public and private entities (iii) improving customer services in land registry and cadastre offices; (iv) improving human resources in the Turkish Land Registry and Cadastre Agency (TKGM); and (v) developing policies and capacity to introduce best international practices in property valuation. Has the Project Development Objective been changed since Board Approval of the Project Objective? Yes Board Approved Revised Project Development Objective (If project is formally restructured) The objective of the Project is to improve the effectiveness and efficiency of the land registry and cadastre services through: (i)renovating and updating cadastre maps to support digital cadastre and land registry information; (ii) making the digital land registry and cadastre information available to public and private entities; (iii) improving customer services in land registry and cadastre offices; (iv) improving human resources in TKGM; and (v) developing policies and capacity to introduce best international practices in property valuation in Turkey. Components Table Name CADASTRE AND LAND REGISTRY RENOVATION, DATA IMPROVEMENT AND UPDATING:(Cost $256.50 M) IMPROVED SERVICE DELIVERY:(Cost $22.37 M) HUMAN RESOURCES AND INSTITUTIONAL DEVELOPMENT:(Cost $1.82 M) PROPERTY VALUATION:(Cost $1.85 M) PROJECT MANAGEMENT:(Cost $3.72 M) Overall Ratings Name Previous Rating Current Rating Progress towards achievement of PDO Satisfactory Satisfactory Overall Implementation Progress (IP) Satisfactory Satisfactory Overall Risk Rating Moderate Moderate 6/22/2020 Page 1 of 10 The World Bank Implementation Status & Results Report Turkey Land Registration and Cadastre Modernization Project (P106284) Implementation Status and Key Decisions Implementation of planned activities has continued to progress according to the approved procurement plan. Overall project progress is Satisfactory. However, the pace of project implementation has been impacted during the first months of 2020 due to the impact of the COVID-19 pandemic and related restrictions but is expected to pick up again as restrictions are gradually lifted. 6/22/2020 Page 2 of 10 The World Bank Implementation Status & Results Report Turkey Land Registration and Cadastre Modernization Project (P106284) Risks Systematic Operations Risk-rating Tool Risk Category Rating at Approval Previous Rating Current Rating Political and Governance -- Substantial Substantial Macroeconomic -- Moderate Moderate Sector Strategies and Policies -- Moderate Moderate Technical Design of Project or Program -- Moderate Moderate Institutional Capacity for Implementation and -- Low Low Sustainability Fiduciary -- Low Low Environment and Social -- Low Low Stakeholders -- Substantial Substantial Other -- -- -- Overall -- Moderate Moderate Results PDO Indicators by Objectives / Outcomes To improve the effectiveness and efficiency of the land registry and cadastre services IN00863908 6/22/2020 Page 3 of 10 The World Bank Implementation Status & Results Report Turkey Land Registration and Cadastre Modernization Project (P106284) ►Improved Customer Satisfaction for land registry and cadastre services (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 40.00 98.00 77.76 90.00 Date 07-Apr-2008 31-Dec-2019 19-Jun-2020 31-Dec-2021 As a part of the citizen engagement in the quality management system, the Project operated until early 2019 a call center (ALO 181) to collect complaints from customers and measure customer satisfaction. Starting in February 2019, TKGM modified the survey methodology for customer satisfaction from phone surveys to direct e-surveys based on the e-government portal thereby ensuring more objectivity. The last survey, conducted in CY 2019 based on the new methodology, showed 77.76 % customer satisfaction as detailed in the 2020 Quality Management System Performance Report that was just finalized (June 2020). During FY20, TKGM has further improved its system to allow disaggregation of different types of customers and calculation of disaggregated scores for specific services. In the latter half of 2019, TKGM made considerable effort to communicate the benefits of renovation and digitization to citizens, and to hear from citizens. Visual materials have been developed to inform Comments: community meetings. During FY20, the local cadastre offices visited more than 2,000 villages. All renovations undertaken in FY20 were disclosed through pre-informative public displays (15 days in advance) to enable residents to provide complaints or objections about the cadastral work before official public announcement. Number of calls related to cadastral issues were 692 in the first 4 months of 2020 (versus 39,394 calls on registry issues), with a 88.7% satisfaction on how calls were responded/resolved. Complaints received during the same time were 491 (for all TKGM services). These were followed up by an appeals committee (independent form implementing staff). Citizen complaints in FY20, mostly related to the reduction in the area size of their holdings. In early 2020, TKGM also launched an effort to develop the e-government platform to send push- notifications to title-holders to inform about any changes related to their holdings and to receive feedback. IN00863909 ►Reduced number of cadastre disputes (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 4.00 0.30 0.30 1.50 Date 07-Apr-2008 31-Dec-2019 31-Dec-2019 31-Dec-2021 IN00863910 ►Reduction in time to deliver cadastre data requests (Days, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 7.00 0.25 0.25 0.25 Date 07-Apr-2008 31-Dec-2019 31-Dec-2019 31-Dec-2021 IN00863911 ►Active protocols with other public and private institutions having on-line access to digital cadastre information from TKGM (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 2,470.00 2,470.00 900.00 Date 07-Apr-2008 31-Dec-2019 31-Dec-2019 31-Dec-2021 IN00863912 ►Cumulative number of TKGM and contractor personnel trained to implement cadastre renovation and digitization (Number, Custom) 6/22/2020 Page 4 of 10 The World Bank Implementation Status & Results Report Turkey Land Registration and Cadastre Modernization Project (P106284) Baseline Actual (Previous) Actual (Current) End Target Value 3,130.00 11,882.00 11,882.00 7,000.00 Date 28-Sep-2018 31-Dec-2019 31-Dec-2019 31-Dec-2021 IN00863913 ►Total number of parcels renovated/updated in digital format (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 6,899,352.00 8,132,000.00 8,132,000.00 11,000,000.00 Date 28-Sep-2018 31-Dec-2019 31-Dec-2019 31-Dec-2021 Intermediate Results Indicators by Components CADASTRE AND LAND REGISTRY RENOVATION, DATA IMPROVEMENT AND UPDATING IN00863928 ►Total number of parcels renovated (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 4,100,000.00 7,079,000.00 7,079,000.00 8,500,000.00 Date 31-Dec-2015 31-Dec-2019 31-Dec-2019 31-Dec-2021 IN00863929 ►Total number of parcels digitized (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 1,053,000.00 1,053,000.00 2,500,000.00 Date 31-Dec-2015 31-Dec-2019 31-Dec-2019 31-Dec-2021 IN00863930 ►Land parcels with use/ownership rights recorded as a result of project - female (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 798,000.00 3,172,000.00 3,172,000.00 2,820,000.00 Date 31-Dec-2014 31-Dec-2019 31-Dec-2019 31-Dec-2021 IN00863931 ►Base maps including orthophotos are available to government agencies (Square kilometer(km2), Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 264,330.00 264,330.00 140,000.00 Date 07-Apr-2008 13-Apr-2018 13-Apr-2018 31-Dec-2020 6/22/2020 Page 5 of 10 The World Bank Implementation Status & Results Report Turkey Land Registration and Cadastre Modernization Project (P106284) Completed under original project Comments: IN00863932 ►Cadastre data converted into new database and harmonized with registration data (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 57,262,840.00 57,262,840.00 55,000,000.00 Date 07-Apr-2008 13-Apr-2018 13-Apr-2018 31-Dec-2020 Completed under original project Comments: IN00863933 ►Cadastre and registration data integrated (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 56,235,496.00 56,235,496.00 50,000,000.00 Date 07-Apr-2008 13-Apr-2018 13-Apr-2018 31-Dec-2020 IN00863934 ►Cumulative Number of Parcels for which data is verified and available in MEGSİS (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 28,700,000.00 28,700,000.00 35,000,000.00 Date 07-Apr-2008 31-Dec-2019 31-Dec-2019 31-Dec-2021 IMPROVED SERVICE DELIVERY IN00863916 ►Design of model office is completed by the end of the first year of project implementation (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Value None Design completed Design completed Design completed Date 07-Apr-2008 13-Apr-2018 13-Apr-2018 31-Dec-2020 Completed under original project Comments: IN00863919 ►Model offices constructed (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 3.00 3.00 3.00 Date 07-Apr-2008 13-Apr-2018 13-Apr-2018 31-Dec-2020 Completed under original project Comments: IN00863922 6/22/2020 Page 6 of 10 The World Bank Implementation Status & Results Report Turkey Land Registration and Cadastre Modernization Project (P106284) ►Policy on access and charges of land registry and cadastre data is prepared an approved. (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Value Not done Completed Completed Completed Date 07-Apr-2008 13-Apr-2018 13-Apr-2018 31-Dec-2020 Completed under original project Comments: IN00863924 ►Avg no. of days to complete recordn of purchase/sale of property in land adm systm (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 1.00 0.25 0.25 0.25 Date 07-Apr-2008 31-Dec-2019 31-Dec-2019 31-Dec-2021 IN00863925 Avg no. of days to complete recordn of purchase/sale of property–Urban (Number, Custom Breakdown) Baseline Actual (Previous) Actual (Current) End Target Value 1.00 0.25 0.25 0.25 Date 07-Apr-2008 31-Dec-2019 31-Dec-2019 31-Dec-2021 IN00863926 Avg no. of days to complete recordn of purchase/sale of property–Rural (Number, Custom Breakdown) Baseline Actual (Previous) Actual (Current) End Target Value 1.00 0.25 0.25 0.25 Date 30-Apr-2008 31-Dec-2019 31-Dec-2019 31-Dec-2021 IN00863927 ►Number of annual on-line enquiries from TAKBIS (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 1,555,000.00 1,555,000.00 350,000,000.00 Date 07-Apr-2008 31-Dec-2019 31-Dec-2019 31-Dec-2021 HUMAN RESOURCES AND INSTITUTIONAL DEVELOPMENT IN00863915 ►Strategic Plan is prepared and approved. (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target A new Strategic Plan Strategic Plan for 2019- Strategic Plan for for 2019 - 2023 Value 0.00 23 completed. 2019-23 completed. prepared and approved 6/22/2020 Page 7 of 10 The World Bank Implementation Status & Results Report Turkey Land Registration and Cadastre Modernization Project (P106284) Date 07-Apr-2008 31-Mar-2019 31-Mar-2019 31-Dec-2021 IN00863918 ►Number of TKGM staff trained to implement cadastre renovation and digitization works (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 11,676.00 11,676.00 6,000.00 Date 31-Dec-2015 31-Dec-2019 31-Dec-2019 31-Dec-2021 IN00863921 ►Total number of contractors staff trained to implement cadastre renovation and digitization works (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 100.00 206.00 206.00 1,000.00 Date 28-Sep-2018 31-Dec-2019 31-Dec-2019 31-Dec-2021 IN00863923 ►Study visits completed (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 10.00 10.00 12.00 Date 07-Apr-2008 31-Dec-2019 31-Dec-2019 31-Dec-2021 PROPERTY VALUATION IN00863914 ►Detailed design for pilot completed and pilot areas selected for Property Valuation (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Pilots completed in Pilots completed in Mamak/Ankara and Mamak/Ankara and Fatih/Istanbul. TKGM Fatih/Istanbul. TKGM has Value 0.00 has carried out an Pilots completed carried out an additional additional pilot pilot covering commercial covering commercial properties. properties. Date 07-Apr-2008 13-Apr-2018 13-Apr-2018 31-Dec-2020 IN00863917 ►Evaluation of mass valuation pilots completed and policy options developed (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Pilots completed and Pilots completed and preliminary policy options preliminary policy developed and discussed options developed and Value None in a workshop in discussed in a Completed February 2017 with workshop in February international experts and 2017 with international refined. experts and refined. 6/22/2020 Page 8 of 10 The World Bank Implementation Status & Results Report Turkey Land Registration and Cadastre Modernization Project (P106284) Date 31-Dec-2014 28-Sep-2018 28-Sep-2018 31-Dec-2020 IN00863920 ►Draft property valuation policy is completed and submitted to inform Government's policy discussion. (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Policy Preparation Policy Preparation completed. TKGM has completed. TKGM has been involved in been involved in drafting drafting the the Presidential Decree Value 0.00 Presidential Decree on Completed. on regulating public regulating public administration and administration and consulting on its consulting on its proposals. proposals. Date 07-Feb-2007 28-Sep-2018 28-Sep-2018 31-Dec-2020 Performance-Based Conditions Data on Financial Performance Disbursements (by loan) Project Loan/Credit/TF Status Currency Original Revised Cancelled Disbursed Undisbursed % Disbursed P106284 IBRD-75370 Closed USD 203.00 187.96 15.04 164.60 0.00 100% P106284 IBRD-85410 Effective USD 90.59 90.59 0.00 43.60 48.02 48% Key Dates (by loan) Project Loan/Credit/TF Status Approval Date Signing Date Effectiveness Date Orig. Closing Date Rev. Closing Date P106284 IBRD-75370 Closed 01-May-2008 09-Jun-2008 13-Aug-2008 30-Sep-2013 31-Dec-2015 P106284 IBRD-85410 Effective 15-Oct-2015 30-Nov-2015 29-Jan-2016 31-Dec-2020 31-Dec-2021 Cumulative Disbursements 6/22/2020 Page 9 of 10 The World Bank Implementation Status & Results Report Turkey Land Registration and Cadastre Modernization Project (P106284) PBC Disbursement Achievement Disbursed amount in Disbursement % PBC ID PBC Type Description Coc PBC Amount Status Coc for PBC Restructuring History Level 2 Approved on 21-Feb-2013 ,Level 2 Approved on 02-Dec-2014 ,Level 2 Approved on 14-Aug-2015 ,Level 2 Approved on 10-Dec-2018 Related Project(s) P154259-Land Registration and Cadastre Modernization Project - AF 6/22/2020 Page 10 of 10