World Bank Group Country Opinion Survey 2016: Colombia FY16 Colombia Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 September 2016 World Bank Group Country Opinion Survey 2016: Colombia Acknowledgements The Colombia Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Jing Guo, Svetlana Markova, Jessica Cameron, and Calita Woods. Dania Mendoza provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the country team and the local fielding agency IPSOS. In particular, PORG is grateful for the support from Gabriela Aguilar Martinez (Senior Communications Officer) and Carlota Molina Hernandez (Communications Assistant), who coordinated the survey related activities from Mexico City, Mexico. 1 World Bank Group Country Opinion Survey 2016: Colombia Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing Colombia ..................................................9 V. Overall Attitudes toward the World Bank Group .......................14 VI. Sectoral Effectiveness................................................................22 VII. How the World Bank Group Operates .......................................26 VIII. World Bank Group’s Knowledge and Instruments .....................32 IX. The Future Role of the World Bank Group in Colombia .............36 X. Communication and Outreach ..................................................39 XI. Appendices ................................................................................43 2 World Bank Group Country Opinion Survey 2016: Colombia I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Colombia perceive the WBG. The survey explored:  General Issues Facing Colombia  Overall Attitudes toward the World Bank Group  World Bank Group’s Effectiveness and Results  The World Bank Group’s Knowledge Work and Activities  Working with the World Bank Group  The Future Role of the World Bank Group in Colombia  Communication and Information Sharing  Background Information II. Methodology From April 2016 to June 2016, 745 stakeholders of the WBG in Colombia were invited to provide their opinions on the WBG’s work in the country by participating in a country opinion survey. Participants were drawn from the Office of the President/Prime Minister; office of a minister; office of a parliamentarian; ministries/ministerial departments; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/contractors working on WBG-supported projects/ programs; local governments; bilateral/multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; non-profit organizations/community based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 186 stakeholders participated in the survey (25% response rate). Most respondents received and completed the questionnaire online. A few others received and filled out the questionnaire via email. Respondents were asked about: general issues facing Colombia; their overall attitudes toward the WBG; the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in Colombia; and the WBG’s communication and information sharing. Every country that engages in the Country Opinion Survey must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’13 (response rate is 41%, N=271). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, means of the FY’16 data and the total number of respondents in both years are slightly different from those of the original data reported in appendices A, B, C, and D. For the weighted stakeholder breakdown and year comparison results, please see appendix E (page 88). 3 World Bank Group Country Opinion Survey 2016: Colombia III. Demographics of the Sample Current Position  For further analyses, respondents from the Office of the President/Prime Minister and the Office of Minister were combined. Respondents from the financial sector/private banks were combined with those from private sector organizations. Respondents from private foundations and NGOs/CBOs were combined into the “CSO” category. Few respondents from bilateral/multilateral agencies, media, and the judiciary branch were included in the “Other” category. There were no respondents from the office of a parliamentarian, trade unions, faith-based groups or youth groups. Percentage of Respondents (N=184) Employee of a Ministry, Ministerial Department or 34% Implementation Agency PMU/Consultant/Contractor working on World Bank 11% Group supported project Academia/Research Institute/Think Tank 9% Local Government Office or Staff 9% Private Sector Organization 8% NGO/Community Based Organization 8% Independent Government Institution 7% Office of Minister 4% Private Foundation 4% Financial Sector/Private Bank 2% Office of the President, Prime Minister 2% Bilateral/Multilateral Agency 2% Media 2% Judiciary Branch 1% “Which of the following best describes your current position?” (Respondents chose from a list.) 4 World Bank Group Country Opinion Survey 2016: Colombia III. Demographics of the Sample (continued) Area of Primary Specialization Percentage of Respondents (N=184) Environment and natural resources 20% Other 13% Finance and markets 9% Generalist (specialized in multiple sectors) 8% Macroeconomics and fiscal management 7% Health, nutrition, and population 5% Transport and ICT 5% Water 5% Education 5% Urban, rural, and social development 4% Agriculture 4% Fragility, conflict and violence 3% Governance 3% Public-private partnerships 2% Gender 2% Social protection and labor 1% Trade and competitiveness 1% Poverty 1% Jobs 1% Climate Change 1% Energy and extractives 1% “Please identify the primary specialization of your work.” (Respondents chose from a list.) 5 World Bank Group Country Opinion Survey 2016: Colombia III. Demographics of the Sample (continued) Geographic locations  Note: For comparisons between geographic locations, please see appendix C (page 79). Percentage of Respondents (N=184) Outside Bogota, 20% Bogota, 80% "Which best represents your geographic location?" (Respondents chose from a list.) Exposure to Agencies within the World Bank Group Percentage of Respondents (N=175) The International Other, 10% Finance Corporation (IFC), 10% The World Bank (IBRD/IDA), 79% "Which of the following agencies of the World Bank Group do you primarily engage with in Colombia?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 6 World Bank Group Country Opinion Survey 2016: Colombia III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Year comparison: Respondents in this year’s country survey and the FY’13 country survey had statistically similar levels of familiarity with the WBG (weighted mean in FY’16 = 7.2; weighted mean in FY’13 = 7.0)1.  Respondents’ levels of familiarity with the WBG were significantly, strongly correlated with their ratings of the WBG’s overall effectiveness in Colombia, the extent to which the WBG plays a relevant role in development in Colombia, and the extent to which the WBG helps to achieve development results in the country. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All Stakeholder Groups 7.2 Office of President/Prime Minister/Minister 8.2 PMU/ Consultant 7.7 Employee of a Ministry 7.3 Local Government 7.3 Private Sector/ Financial Sector/ Private Bank 7.1 Other 6.9 Independent Government Institution 6.7 Academia/ Research Institute/ Think Tank 6.6 CSO 6.6 "How familiar are you with the work of the World Bank Group in Colombia?" (1 - "Not familiar at all", 10 - "Extremely familiar") 1 Please refer to Appendix E (page 88) for more details on weighting. The means in the chart were calculated based on un-weighted data. 7 World Bank Group Country Opinion Survey 2016: Colombia III. Demographics of the Sample (continued) Familiarity with the World Bank Group and Other Development Banks  Year comparison: Stakeholders in both FY’13 and FY’16 have statistically similar levels of familiarity with the World Bank Group and the Inter-American Development Bank. However, this year’s respondents were significantly less familiar with the Latin American Development Bank than those of the FY’13 Country Survey.  This year’s stakeholders in Colombia were significantly more familiar with the WBG than the Latin American Development Bank. Their levels of familiarity with the WBG and the Inter-American Development Bank were statistically similar. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 7.2 World Bank Group (WBG) 6.9 6.9 Inter-American Development Bank (IDB/BID) 7.4 5.3 Latin American Development Bank (CAF)* FY 2016 6.4 FY 2013 "How familiar are you with the work of these organizations in Colombia?" (1 - "Not familiar at all", 10 - "Extremely familiar") (*Significantly different between FY 2016 and FY 2013) 8 World Bank Group Country Opinion Survey 2016: Colombia IV. General Issues Facing Colombia Headed in the Right Direction2  Year comparison: This year’s respondents were significantly less likely to say that Colombia is headed in the right direction compared to respondents in the FY13 Country Survey. Percentage of Respondents (FY 2016 N=183; FY 2013 N=236) 64% The right direction 77% 12% The wrong direction 7% 23% FY 2016 Not sure 16% FY 2013 "In general, would you say that Colombia is headed in ...?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 2 All percentages presented in the chart were calculated based on weighted data from FY 2016 and FY 2013 country surveys. Please refer to Appendix E for more details on weighting. 9 World Bank Group Country Opinion Survey 2016: Colombia IV. General Issues Facing Colombia (continued) Development Priority  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the most important development priorities in Colombia were “access and quality of education” (43%), “peace and development” (38%), and “reducing poverty” (29%). Percentage of Respondents (N=185) Peace and post-conflict agenda 68% Anti corruption 28% Education 25% Public sector governance/ reform 21% Environmental sustainability 19% Poverty reduction 18% Rural development 16% Climate change 12% Transport 9% Social protection 8% Economic growth 8% Agricultural development 6% Balanced territorial development 6% Social inclusion 6% Equality of opportunity 5% Law and justice 5% Job creation/employment 5% Global/regional integration 4% Water and sanitation 4% Foreign direct investment 3% "Listed below are a number of development priorities in Colombia. Please identify which of the following you consider the most important development priorities in Colombia. (Choose no more than THREE)" (Respondents chose from a list. Responses combined. Top 20 of 33 response options shown.) 10 World Bank Group Country Opinion Survey 2016: Colombia IV. General Issues Facing Colombia (continued) What Would Contribute Most to Reducing Poverty  Year comparison: In the previous FY’13 Country Survey, respondents indicated that the greatest contributors to poverty reduction in Colombia were “increasing employment/income generating opportunities” (71%), “access and quality of education” (60%), “economic growth” (29%), and “peace and development” (28%). Percentage of Respondents (N=184) Education 47% Anti corruption 38% Rural development 31% Equality of opportunity 26% Peace and post-conflict agenda 19% Economic growth 17% Social inclusion 15% Job creation/employment 13% Public sector governance/ reform 11% Water and sanitation 11% Environmental sustainability 11% Balanced territorial development 11% Agricultural development 8% Law and justice 7% Social protection 5% Transport 4% Climate change 4% Private sector development 4% Urban development 3% Health 3% "The World Bank Group has committed itself to two goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Colombia? (Choose no more than THREE)" (Respondents chose from a list. Responses combined. Top 20 of 32 response options shown.) 11 World Bank Group Country Opinion Survey 2016: Colombia IV. General Issues Facing Colombia (continued) Factors Contributing to “Shared Prosperity”  Year comparison: In the previous FY’13 Country Survey, respondents indicated that “education and training that better ensure job opportunity” (46%) and “consistent economic growth” (27%) would best help achieve shared prosperity in Colombia. Percentage of Respondents (N=182) Education and training that better ensure job 47% opportunity Consistent economic growth 32% Better opportunity for the poor who live in rural areas 29% Better entrepreneurial opportunities 16% Greater access to health and nutrition for citizens 14% Greater equity of fiscal policy 14% Greater access to micro-finance for the poor 12% A growing middle class 8% More reliable social safety net 7% Better employment opportunities for young people 6% Better opportunity for the poor who live in urban 4% areas Better quality public services 3% Greater voice and participation for citizens to help 3% ensure greater accountability Better employment opportunities for women 2% Other 2% "The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Colombia? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 12 World Bank Group Country Opinion Survey 2016: Colombia IV. General Issues Facing Colombia (continued) Gap between the Rich and the Poor Percentage of Respondents (N=179) Don’t know, 1% A small problem, Not a problem at 2% all, 1% A moderately big problem, 16% A very big problem, 80% "Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Colombia?" (Respondents chose from a list.) Climate Change Percentage of Respondents (N=181) Not too serious Don’t know, 1% problem, 1% A somewhat serious problem, 13% A very serious problem, 86% "In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem?" (Respondents chose from a list. ) (Note: percentages may not total 100 due to rounding) 13 World Bank Group Country Opinion Survey 2016: Colombia V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts  Year comparison: Respondents in the FY’13 Country Survey attributed failed or slow WBG assisted reforms to “political pressures and obstacles” (36%), “reforms not being well thought out in light of country challenges” (29%), and “lack of/inadequate levels of capacity in Government” (23%). Percentage of Respondents (N=168) The Government works inefficiently 29% Political pressures and obstacles 29% Lack of/inadequate levels of capacity in 28% Government There is not an adequate level of citizen/civil 26% society participation The World Bank Group is not sensitive enough to 22% political/social realities on the ground Reforms are not well thought out in light of 21% country challenges The World Bank Group does not do adequate 11% follow through/follow-up Poor donor coordination 11% The World Bank Group works too slowly 8% Other 3% "When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 14 World Bank Group Country Opinion Survey 2016: Colombia V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The Effectiveness of the World Bank Group and Other Development Banks3 (Indicator Question)  Year comparison: Respondents in the FY’13 and FY’16 Country Surveys gave statistically similar ratings for the effectiveness of the WBG and the IDB. This year’s respondents gave significantly lower ratings for the effectiveness of the Latin American Development Bank than respondents in the FY’13 Country Survey.  In FY16, stakeholders gave significantly higher ratings for the WBG’s effectiveness than the effectiveness of the Latin American Development Bank, and statistically similar ratings for the effectiveness of the Inter-American Development Bank. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 7.2 World Bank Group (WBG) 6.9 Inter-American Development Bank 7.2 (IDB/BID) 7.2 FY 2016 Latin American Development Bank 5.9 (CAF)* 6.6 FY 2013 "Overall, please rate your impression of the World Bank Group's effectiveness in Colombia." (1 - "Not effective at all", 10 - "Very effective") (*Significantly different between FY 2016 and FY 2013) 3 Means in the chart were calculated based on weighted data. 15 World Bank Group Country Opinion Survey 2016: Colombia V. Overall Attitudes toward the World Bank Group (continued) Achieving Development Results (Indicator Question)4 Mean Rating 1 2 3 4 5 6 7 8 9 10 7.1 FY 2016 All respondents FY 2013 6.9 "To what extent does the World Bank Group’s work help to achieve development results in Colombia?" (1-"To no degree at all", 10-"To a very significant degree") WBG Staff Preparedness Mean Rating 1 2 3 4 5 6 7 8 9 10 7.8 All Respondents FY 2016 7.8 FY 2013 "To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Colombia solve its most complicated development challenges?" (1-"To no degree at all", 10-"To a very significant degree") 4 All means presented in this page were calculated based on weighted data from FY’16 and FY’13. 16 World Bank Group Country Opinion Survey 2016: Colombia V. Overall Attitudes toward the World Bank Group (continued) The World Bank and the IFC Working Together  Only those stakeholders who responded “Yes” to the question “Do your projects involve both the World Bank and the IFC?” provided their views on the working relationship between the World Bank and the IFC. Percentage of Respondents (N=51) The two institutions do not work well together, 2% Don't know, 27% The two institutions work well together, 37% The way the two institutions work together needs improvement, 33% “If your projects involved both the World Bank and the IFC, what was your view on the two institutions working together in Colombia?” (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 17 World Bank Group Country Opinion Survey 2016: Colombia V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups5  Stakeholder groups: respondents across stakeholder groups gave statistically similar overall ratings for the indicator questions.  Collaboration: respondents who collaborate with the WBG had significantly higher overall ratings for the twenty five indicator questions than respondents who do not collaborate with the WBG (means =7.6 and 6.9 respectively). Mean Ratings 1 2 3 4 5 6 7 8 9 10 All Stakeholder Groups 7.1 PMU/ Consultant 7.5 Employee of a Ministry 7.3 Independent Government Institution 7.3 Office of President/Prime Minister/Minister 7.2 CSO 7.0 Local Government 6.9 Other 6.9 Academia/ Research Institute/ Think Tank 6.9 Private Sector/ Financial Sector/ Private Bank 6.8 Mean Ratings for All Indicator Questions by Stakeholder Groups on a Scale from 1 to 10 5 Responses to all twenty five indicator questions by stakeholder levels of collaboration with the WBG can be found in Appendix F (page 95). 18 World Bank Group Country Opinion Survey 2016: Colombia V. Overall Attitudes toward the World Bank Group (continued) Greatest Values Percentage of Respondents (N=180) Financial resources 23% 21% 44% Policy advice, studies, analyses 18% 21% 39% Technical assistance 19% 19% 38% Capacity development 16% 12% 28% Help to bring discipline/effective supervision to 21% 9% 12% implementation of investment projects Mobilizing third party financial resources 4% 7% 11% Data and statistics 7% Donor coordination 4% Linkage to non-Bank expertise 4% Convening/Facilitating 4% Greatest value Second greatest value Other 1% "When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Colombia?" (Respondents chose from a list.) 19 World Bank Group Country Opinion Survey 2016: Colombia V. Overall Attitudes toward the World Bank Group (continued) Most Effective Instruments in Reducing Poverty Percentage of Respondents (N=178) Investment lending (financing specific projects) 59% Technical assistance (advice, best practice, 45% international experience, etc.) Capacity development 26% Policy based lending / budget support to the 17% Government Knowledge products/services (analytical work, 13% studies, surveys, etc.) Multi-sectoral approaches 12% Don’t know 6% Other 2% Trust Fund management 2% “Which World Bank Group's instruments do you believe are the MOST effective in reducing poverty in Colombia? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) 20 World Bank Group Country Opinion Survey 2016: Colombia V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank’s greatest weaknesses in its work in Colombia were “not enough public disclosure of its work” (44%) and “the WBG processes being too slow and complex” (26%). Percentage of Respondents (N=179) Not enough public disclosure of its work 18% World Bank Group’s processes too slow 18% World Bank Group’s processes too complex 17% Not adequately sensitive to political/social realities 15% in Colombia Too influenced by developed countries 13% Don’t know 13% Its advice and strategies do not lend themselves to 12% practical problem solving Imposing technocratic solutions without regard to 12% political realities Not willing to honestly criticize policies and reform 8% efforts in the country Not collaborating enough with stakeholders outside 8% the Government Staff too inaccessible 8% Arrogant in its approach 6% Not aligned with country priorities 4% Other 4% Not exploring alternative policy options 4% Not aligned with other donors’ work 3% The credibility of its knowledge/data 1% Not client focused 1% "Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Colombia? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 21 World Bank Group Country Opinion Survey 2016: Colombia VI. Sectoral Effectiveness Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison6 Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Economic growth 7.7 Trade and exports 7.7 Education* 7.7 6.6 Peace and post-conflict agenda 7.6 Financial markets 7.5 Water and sanitation 7.5 Poverty reduction 7.4 Foreign direct investment 7.4 Environmental sustainability 7.3 Agricultural development 7.2 Urban development 7.2 6.9 Private sector development 7.2 Global/regional integration 7.2 Climate change 7.2 Public sector governance/ reform 7.2 7.0 Transport 7.1 Health 7.1 Rural development 7.1 Natural resource management 7.1 Energy 7.0 Social inclusion 6.9 Balanced territorial development 6.9 Regulatory framework 6.9 Social protection 6.9 Disaster management 6.8 6.7 Equality of opportunity 6.6 Information and communications technology 6.6 Law and justice 6.6 Anti corruption 6.4 Communicable/non-communicable diseases 6.2 FY 2016 Gender equity 6.1 Crime and violence 6.1 FY 2013 Job creation/employment 6.0 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Colombia?" (1-"Not effective at all", 10-"Very effective") (*Significantly different between FY 2016 and FY 2013) 6 All means presented in this chart are calculated based on weighted data. See Appendix E for details. 22 World Bank Group Country Opinion Survey 2016: Colombia VI. Sectoral Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration7 Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Economic growth* 8.4 7.3 Peace and post-conflict agenda* 8.3 7.0 Trade and exports 8.3 7.4 Education 8.2 7.3 Climate change* 8.2 6.4 Agricultural development* 8.1 6.7 Water and sanitation* 8.1 6.9 Health* 8.1 6.2 Rural development* 8.1 6.4 Energy* 8.1 6.3 Transport* 8.0 6.5 Natural resource management* 8.0 6.4 Private sector development* 8.0 6.7 Balanced territorial development* 8.0 6.2 Law and justice* 7.9 5.8 Global/regional integration* 7.9 6.6 Disaster management* 7.9 6.0 Environmental sustainability* 7.9 6.7 Foreign direct investment 7.9 7.1 Public sector governance/ reform* 7.8 6.7 Poverty reduction 7.8 7.0 Social protection 7.8 6.3 Urban development 7.7 6.8 Equality of opportunity* 7.7 5.9 Financial markets 7.6 7.4 Social inclusion 7.6 6.4 Information and communications technology 7.5 6.2 Regulatory framework 7.3 6.6 Anti corruption 7.3 5.8 Gender equity* 7.1 Collaborating 5.3 with the WBG Communicable/non-communicable diseases 7.0 5.7 Crime and violence 7.0 Not collaborating 5.6 with the WBG Job creation/employment 6.7 5.8 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Colombia?" (1-"Not effective at all", 10-"Very effective") (*Significantly different between collaborators and non-collaborators with the WBG) 7 Note in the Appendix on the sectoral effectiveness (Appendix A, page 44) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 23 World Bank Group Country Opinion Survey 2016: Colombia VI. Sectoral Effectiveness (continued) The WBG Promoting Private Public Partnerships Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.1 “To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Colombia?" (1 - "To no degree at all", 10 - "To a very significant degree") Helping the Poorest Percentage of Respondents (N=178) To a fully sufficient degree, 4% Don't know, 13% To a very To a somewhat insufficient sufficient degree, degree, 12% 29% To a somewhat insufficient degree, 41% “To what extent do you believe that the World Bank Group's work and support help the poorest in Colombia?” (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 24 World Bank Group Country Opinion Survey 2016: Colombia VI. Sectoral Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Colombia, bivariate correlational analyses were conducted using respondents’ ratings of the thirty three specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank Group’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the WBG’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the WBG’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the WBG’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s overall effectiveness in Colombia. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at rural development;  The WBG’s effectiveness at transport; and  The WBG’s effectiveness at information and communications technology.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Colombia, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at social protection;  The WBG’s effectiveness at anti corruption; and  The WBG’s effectiveness at agricultural development. 25 World Bank Group Country Opinion Survey 2016: Colombia VII. How the World Bank Group Operates The World Bank Group’s Work in Colombia: Year Comparison8 Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 6.8 Overall the World Bank Group currently plays a relevant role in development in Colombia¹ 6.8 The World Bank Group’s work is aligned with 6.8 what I consider the development priorities for FY 2016 Colombia¹ 6.7 FY 2013 "To what extent do you agree with the following statements about the World Bank Group’s work in Colombia?" (1-"Strongly disagree", 10-"Strongly agree") ¹Indicator Question The World Bank Group’s Work in Colombia: Collaboration Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 7.3 Overall the World Bank Group currently plays a relevant role in development in Colombia*¹ 6.5 The World Bank Group’s work is aligned with 7.3 what I consider the development priorities for Colombia*¹ 6.5 Collaborating with the WBG Not collaborating with the WBG "To what extent do you agree with the following statements about the World Bank Group’s work Colombia?" (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between collaborators and non-collaborators with the WBG) ¹Indicator Question 8 Means in the chart were calculated based on weighted data. For more information about weighting, please see Appendix E. 26 World Bank Group Country Opinion Survey 2016: Colombia VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison9 Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group effectively monitors and 7.7 evaluates the projects and programs it supports 7.6 The World Bank Group provides effective 7.7 implementation support (i.e., supervision of projects) 7.7 7.7 The World Bank Group disburses funds promptly 7.3 Where country systems (e.g., procurement, financial 7.7 management, etc.) are adequate, the World Bank Group makes appropriate use of them¹ 7.9 Working with the World Bank Group increases 7.5 Colombia's institutional capacity 7.6 The World Bank Group’s “Safeguard Policy” 7.4 requirements are reasonable 7.3 The World Bank Group’s approvals and reviews are 7.4 done in a timely fashion 7.1 The World Bank Group’s conditions on its lending are 7.2 reasonable FY 2016 FY 2013 The World Bank Group takes decisions quickly in 6.6 Colombia¹ "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") ¹Indicator Question 9 Means in the chart were calculated based on weighted data. 27 World Bank Group Country Opinion Survey 2016: Colombia VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group effectively monitors and 8.2 evaluates the projects and programs it supports* 7.4 Working with the World Bank Group increases 8.1 Colombia's institutional capacity* 7.0 Where country systems (e.g., procurement, financial 8.0 management, etc.) are adequate, the World Bank Group makes appropriate use of them¹ 7.3 The World Bank Group provides effective 8.0 implementation support (i.e., supervision of projects) 7.5 The World Bank Group’s approvals and reviews are 7.9 done in a timely fashion* 7.0 The World Bank Group’s conditions on its lending are 7.8 reasonable* 6.8 7.8 The World Bank Group disburses funds promptly 7.5 The World Bank Group’s “Safeguard Policy” 7.6 requirements are reasonable 7.2 The World Bank Group takes decisions quickly in 7.1 Colombia*¹ 6.2 Collaborating with the WBG Not collaborating with the WBG "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between collaborators and non-collaborators with the WBG) ¹Indicator Question 28 World Bank Group Country Opinion Survey 2016: Colombia VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison10  Year comparison: As indicated in the chart below, respondents in this year’s Country Survey gave significantly higher ratings for the WBG’s “openness” compared to respondents in the FY’13 Country Survey. Mean Rating 1 2 3 4 5 6 7 8 9 10 Treating clients and stakeholders in Colombia with 8.1 respect¹ Collaboration with the Government¹ 8.1 8.1 Being a long-term partner¹ 7.9 Straightforwardness and honesty¹ 7.8 7.8 Openness (sharing data and other information)*¹ 7.6 7.1 Collaboration with the private sector¹ 6.9 Staff accessibility¹ 6.9 7.0 Ease of access to the people at the World Bank Group 6.9 who are making decisions important to my work¹ Being inclusive¹ 6.8 Responsiveness to needs¹ 6.7 6.3 Collaboration with civil society¹ 6.5 Flexibility (in terms of changing country 6.4 circumstances)¹ 6.3 Flexibility (in terms of the institution’s products and 6.4 services)¹ 6.4 FY 2016 The speed in which it gets things accomplished on the 6.4 ground¹ 6.2 FY 2013 "To what extent is the World Bank Group an effective development partner in Colombia, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") (*Signficantly different between FY 2016 and FY 2013) ¹Indicator Question 10 All means in this chart were calculated based on weighted data. 29 World Bank Group Country Opinion Survey 2016: Colombia VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration Mean Rating 1 2 3 4 5 6 7 8 9 10 Treating clients and stakeholders in Colombia with 8.6 respect*¹ 7.7 Straightforwardness and honesty*¹ 8.5 7.3 Being a long-term partner*¹ 8.4 7.6 Collaboration with the Government¹ 8.3 7.9 Openness (sharing data and other information)¹ 7.8 7.4 Ease of access to the people at the World Bank Group 7.7 who are making decisions important to my work*¹ 6.3 Staff accessibility*¹ 7.6 6.4 Collaboration with the private sector*¹ 7.5 6.5 Being inclusive*¹ 7.2 6.5 Responsiveness to needs*¹ 7.2 6.4 Collaboration with civil society*¹ 7.1 6.2 Flexibility (in terms of changing country 6.9 circumstances)*¹ 6.1 Flexibility (in terms of the institution’s products and 6.8 services)¹ 6.1 The speed in which it gets things accomplished on the 6.7 ground*¹ 6.0 Collaborating with the WBG Not collaborating with the WBG "To what extent is the World Bank Group an effective development partner in Colombia, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between collaborators and non-collaborators with the WBG) ¹Indicator Question 30 World Bank Group Country Opinion Survey 2016: Colombia VII. How the World Bank Group Operates (continued) Internal Measuring and Monitoring Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.5 "To what extent do you believe the World Bank Group measures and corrects its work in real time in Colombia?" (1-"To no degree at all", 10-"To a very significant degree") Reimbursable Advisory Services Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.2 "To what extent do you believe that Colombia received value for money from the World Bank Group's Reimbursable Advisory Services (RAS)?" (1-"To no degree at all", 10-"To a very significant degree") 31 World Bank Group Country Opinion Survey 2016: Colombia VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities11 Percentage of Respondents (FY 2016 N=162; FY 2013 N=248) 9% Weekly 8% 25% Monthly 15% 41% A few times a year 44% 18% Rarely 21% FY 2016 FY 2013 8% Never 12% "How frequently do you consult World Bank Group's knowledge work and activities in the work you do?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 11 Percentages in this chart were calculated based on weighted data. 32 World Bank Group Country Opinion Survey 2016: Colombia VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Colombia’s Knowledge Needs12 (Indicator Question) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 7.0 All Respondents FY 2016 6.7 FY 2013 "The World Bank Group meets Colombia's needs for knowledge services (e.g., research, analysis, data, technical assistance)" (1-"Strongly disagree", 10-"Strongly agree") Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Mean Significance Rating 1 2 3 4 5 6 7 8 9 10 7.5 All Respondents FY 2016 7.3 FY 2013 "Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country?" (1-"Not significant at all", 10-"Very significant") Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) Mean Technical Quality Rating 1 2 3 4 5 6 7 8 9 10 7.9 All Respondents* 7.4 FY 2016 FY 2013 "Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?" (1-"Very low technical quality", 10-"Very high technical quality") (*Significantly different between collaborators and non-collaborotors with the WBG) 12 All means in the charts on this page were calculated based on weighted data. 33 World Bank Group Country Opinion Survey 2016: Colombia VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities13 Mean Rating 1 2 3 4 5 6 7 8 9 10 7.3 Are translated enough into local language 7.0 7.3 Are timely 6.9 Are accessible (well written and easy to 7.2 understand) 7.3 Are adaptable to Colombia’s specific 7.0 development challenges and country circumstances¹ 7.0 FY 2016 FY 2013 6.8 Lead to practical solutions "In Colombia, to what extent do you believe that the World Bank Group’s knowledge work and activities:" (1-"To no degree at all", 10-"To a very significant degree") ¹Indicator Question 13 All means in this chart were calculated based on weighted data. 34 World Bank Group Country Opinion Survey 2016: Colombia VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Colombia’s Needs for Financial Instruments14 (Indicator Question) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 6.9 FY 2016 All Respondents 6.8 FY 2013 "The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Colombia." (1-"Strongly disagree", 10-"Strongly agree") 14 Means in this chart were calculated based on weighted data. 35 World Bank Group Country Opinion Survey 2016: Colombia IX. The Future Role of the WBG in Colombia Making the World Bank Group of Greater Value  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank should “reduce the complexity of obtaining World Bank Group financing” (42%), “reach out more to groups outside of government” (40%), and “offer more innovative knowledge services” (25%) to make itself of greater value in Colombia. Percentage of Respondents (N=162) Increase the level of capacity development in the 41% country Reach out more to groups outside of Government 25% Collaborate more effectively with Government clients 19% Reduce the complexity of obtaining World Bank Group 18% financing Offer more innovative financial products 16% Provide more adequate data/knowledge/statistics/figures on Colombia’s 14% economy Offer more innovative knowledge services 12% Improve the quality of its experts as related to 11% Colombia’s specific challenges Work faster 10% Ensure greater selectivity in its work 10% Improve the competitiveness of its financing compared 10% to markets (e.g., cost, timeliness, other terms) Increase availability of Reimbursable Advisory Services 3% (RAS) Other 1% "Which of the following SHOULD the World Bank Group do to make itself of greater value in Colombia? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 36 World Bank Group Country Opinion Survey 2016: Colombia IX. The Future Role of the WBG in Colombia (continued) Where the World Bank Group Should Focus its Resources  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank should focus its resources on “infrastructure development” (41%), “reducing poverty” (33%), “increasing employment/income generating opportunities” (31%), and “access and quality of education” (24%). Percentage of Respondents (N=181) Rural development 29% Education 26% Peace and post-conflict agenda 23% Anti corruption 18% Poverty reduction 18% Environmental sustainability 18% Public sector governance/ reform 17% Economic growth 15% Climate change 14% Transport 13% Balanced territorial development 13% Agricultural development 12% Health 11% Water and sanitation 10% Equality of opportunity 8% Social inclusion 8% Job creation/employment 8% Private sector development 4% Law and justice 4% Social protection 4% “When thinking about how the World Bank Group can have the most impact on development results in Colombia, in which sectoral areas do you believe the WBG should focus most of its resources in Colombia? (Choose no more than THREE)” (Respondents chose from a list. Responses combined. Top 20 of 33 response options shown.) 37 World Bank Group Country Opinion Survey 2016: Colombia IX. The Future Role of the WBG in Colombia (continued) Future Combination of the WBG services Percentage of Respondents (N=160) None of the above, 1% Convening services, 6% Don't know, 11% Knowledge Financial services, products, 39% 17% The combination is appropriate for Colombia, 26% "When considering the combination of services that the World Bank Group offers in Colombia, and taking into account its limited level of resources, which ONE of the following do you believe the WBG should offer more of in Colombia?" (Respondents chose from a list.) 38 World Bank Group Country Opinion Survey 2016: Colombia X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 59) for all responses by stakeholder groups. General Information Sources  Year comparison: Respondents in the previous FY’13 Country Survey indicated that they receive most of their information about economic and social development issues in Colombia from “the Internet” (55%), “local newspapers (50%)”, and “periodicals” (40%). Percentage of Respondents (N=165) Internet 61% Periodicals 41% Local newspapers 28% Social media (e.g., Facebook, blogs, Twitter, 25% YouTube, Flickr) Local television 10% International newspapers 6% International television 5% Local radio 5% Other 5% International radio 0% "How do you get most of your information about economic and social development issues in Colombia? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 39 World Bank Group Country Opinion Survey 2016: Colombia X. Communication and Outreach (continued) Preferred Information Sources  Year comparison: Respondents in the previous FY’13 Country Survey indicated that they would prefer to receive information from the World Bank through “e-Newsletters” (52%), “World Bank seminars/workshops/conferences” (44%), “direct contact with World Bank Group (i.e., face to face meetings/discussions)” (30%), and “World Bank Group’s publications and other written materials” (29%). Percentage of Respondents (N=165) World Bank Group’s 48% seminars/workshops/conferences e-Newsletters 39% World Bank Group’s publications and other 36% written materials Direct contact with World Bank Group (i.e., 28% face to face meetings/discussions) World Bank Group’s website 27% Social media (e.g., Facebook, blogs, Twitter, 13% YouTube, Flickr) Mobile phones 2% Other 0% "How would you prefer to receive information from the World Bank Group? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 40 World Bank Group Country Opinion Survey 2016: Colombia X. Communication and Outreach (continued) Access to Information15 Percentage of Respondents (FY 2016 N=143; FY 2013 N=244) 24% Yes 30% FY 2016 FY 2013 76% No 70% "Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information in its possession that is not on a list of exceptions?" The WBG Website Usage Percentage of Respondents (FY 2016 N=163; FY 2013 N=229) 83% Yes 80% 17% FY 2016 No FY 2013 20% "Do you use/have you used the World Bank Group website?" 15 Percentages presented in the charts on this page were calculated based on weighted data. 41 World Bank Group Country Opinion Survey 2016: Colombia X. Communication and Outreach (continued) Use of the WBG’s Social Media Channels Percentage of Respondents (FY 2016 N=165) Yes 31% No 69% "Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, Twitter, YouTube, Flickr)?" 42 World Bank Group Country Opinion Survey 2016: Colombia XI. Appendices A. Responses to All Questions across All Respondents...................... 44 B. Responses to All Questions by Stakeholder Groups ...................... 59 C. Responses to Indicator Questions by Geographic locations .......... 79 D. Responses to Selected Questions by Level of Collaboration with the World Bank Group ........................................................................ 81 E. Responses to Selected Questions by Year..................................... 88 F. Indicator Questions as a Function of Exposure to the WBG .......... 95 G. WBG Country Opinion Survey FY16 – Colombia Questionnaire ... 96 Colombia 43 World Bank Group Country Opinion Survey 2016: Colombia Appendix A: Responses to All Questions across All Respondents (N=186) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across a ll respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Colombia Percentage of Respondents 1. In general would you say that Colombia is headed in ... ? (N=184) The right direction 64.1% The wrong direction 12.0% Not sure 23.9% 2. Listed below are a number of development priorities in Colombia. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Colombia? (Choose no more than THREE) (Responses Combined; N=185) Peace and post-conflict agenda 68.1% Anti corruption 28.1% Education 24.9% Public sector governance/ reform 20.5% Environmental sustainability 18.9% Poverty reduction 18.4% Rural development 15.7% Climate change 11.9% Transport 9.2% Social protection 8.1% Economic growth 8.1% Agricultural development 5.9% Balanced territorial development 5.9% Social inclusion 5.9% Equality of opportunity 5.4% Law and justice 5.4% Job creation/employment 4.9% Global/regional integration 4.3% Water and sanitation 3.8% Foreign direct investment 2.7% Health 2.7% Information and communications technology 2.7% Private sector development 2.7% Urban development 2.7% Regulatory framework 2.2% Crime and violence 1.6% Gender equity 1.1% Financial markets 0.5% Trade and exports 0.5% Disaster management 0.5% Natural resource management 0.5% Energy 0.0% Communicable/non-communicable diseases 0.0% 44 World Bank Group Country Opinion Survey 2016: Colombia A. General Issues Facing Colombia (continued) 3. The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing Percentage of Respondents poverty in Colombia? (Choose no more than THREE) (Responses Combined; N=184) Education 47.3% Anti corruption 37.5% Rural development 31.0% Equality of opportunity 26.1% Peace and post-conflict agenda 19.0% Economic growth 17.4% Social inclusion 14.7% Job creation/employment 13.0% Public sector governance/ reform 11.4% Water and sanitation 11.4% Environmental sustainability 11.4% Balanced territorial development 11.4% Agricultural development 7.6% Law and justice 6.5% Social protection 4.9% Transport 4.3% Climate change 4.3% Private sector development 3.8% Urban development 2.7% Health 2.7% Crime and violence 2.2% Global/regional integration 1.6% Gender equity 1.1% Foreign direct investment 1.1% Natural resource management 1.1% Trade and exports 1.1% Financial markets 0.5% Regulatory framework 0.0% Communicable/non-communicable diseases 0.0% Information and communications technology 0.0% Energy 0.0% Disaster management 0.0% 45 World Bank Group Country Opinion Survey 2016: Colombia A. General Issues Facing Colombia (continued) 4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Percentage of Respondents Colombia? (Choose no more than TWO) (Responses Combined; N=182) Education and training that better ensure job opportunity 46.7% Consistent economic growth 31.9% Better opportunity for the poor who live in rural areas 29.1% Better entrepreneurial opportunities 15.9% Greater access to health and nutrition for citizens 13.7% Greater equity of fiscal policy 13.7% Greater access to micro-finance for the poor 11.5% A growing middle class 7.7% More reliable social safety net 7.1% Better employment opportunities for young people 6.0% Better opportunity for the poor who live in urban areas 3.8% Better quality public services 2.7% Greater voice and participation for citizens to help ensure greater accountability 2.7% Better employment opportunities for women 2.2% Other 2.2% 5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem, or not a problem at all in Percentage of Respondents Colombia? (Select only ONE response) (N=179) A very big problem 79.9% A moderately big problem 16.2% A small problem 2.2% Not a problem at all .6% Don’t know 1.1% 6. In your view, is global climate change a very serious problem, somewhat Percentage of Respondents serious, not too serious, or not a problem? (Select only ONE response) (N=181) A very serious problem 85.6% A somewhat serious problem 12.7% Not too serious problem .6% Not a problem 0.0% Don’t know 1.1% 46 World Bank Group Country Opinion Survey 2016: Colombia B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Colombia? (1-Not Familiarity familiar at all, 10-Extremely familiar) N DK Mean SD 1. World Bank Group (WBG) 180 0 7.21 2.14 2. Inter-American Development Bank (IDB/BID) 173 0 6.97 2.36 3. Latin American Development Bank (CAF) 174 0 5.33 2.85 Overall, please rate your impression of the effectiveness of these organizations Effectiveness in Colombia. (1-Not effective at all, 10-Extremely effective) N DK Mean SD 4. World Bank Group (WBG)* 158 22 7.26 2.00 5. Inter-American Development Bank (IDB/BID) 142 34 7.26 2.02 6. Latin American Development Bank (CAF) 113 62 5.89 2.35 Staff Preparedness N DK Mean SD 7. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Colombia solve its most complicated 156 24 7.84 1.90 development challenges? (1-To no degree at all, 10-To a very significant degree) 47 World Bank Group Country Opinion Survey 2016: Colombia B. Overall Attitudes toward the World Bank Group (continued) 8. When thinking about how the World Bank Group can have the most impact on development results in Colombia, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and Percentage of Respondents knowledge services) in Colombia? (Choose no more than THREE) (Responses Combined; N=181) Rural development 29.3% Education 26.0% Peace and post-conflict agenda 22.7% Anti corruption 18.2% Poverty reduction 17.7% Environmental sustainability 17.7% Public sector governance/ reform 16.6% Economic growth 14.9% Climate change 14.4% Transport 12.7% Balanced territorial development 12.7% Agricultural development 12.2% Health 11.0% Water and sanitation 9.9% Equality of opportunity 8.3% Social inclusion 8.3% Job creation/employment 7.7% Private sector development 3.9% Law and justice 3.9% Social protection 3.9% Crime and violence 2.2% Global/regional integration 2.2% Information and communications technology 2.2% Regulatory framework 2.2% Gender equity 2.2% Trade and exports 1.7% Urban development 1.7% Disaster management 1.7% Financial markets 1.7% Foreign direct investment 1.7% Natural resource management 1.7% Energy 1.1% Communicable/non-communicable diseases 0.0% 48 World Bank Group Country Opinion Survey 2016: Colombia B. Overall Attitudes toward the World Bank Group (continued) 9. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=180) activity do you believe is of greatest VALUE and which activity Greatest 2nd Greatest is of second greatest value in Colombia? Value Value Combined Financial resources 22.8% 20.8% 43.6% Policy advice, studies, analyses 18.3% 20.8% 39.1% Technical assistance 19.4% 19.1% 38.5% Capacity development 15.6% 11.8% 27.4% Help to bring discipline/effective supervision to implementation of 8.9% 11.8% 20.7% investment projects Mobilizing third party financial resources 4.4% 6.7% 11.2% Data and statistics 3.9% 2.8% 6.7% Donor coordination 1.1% 2.8% 3.9% Linkage to non-Bank expertise 1.7% 2.2% 3.9% Convening/Facilitating 3.3% 0.6% 3.9% Other 0.6% 0.6% 1.1% 10. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Colombia? (Choose no more than TWO) (Responses Combined; N=179) Not enough public disclosure of its work 18.4% World Bank Group’s processes too slow 17.9% World Bank Group’s processes too complex 16.8% Not adequately sensitive to political/social realities in Colombia 15.1% Too influenced by developed countries 12.8% Don’t know 12.8% Its advice and strategies do not lend themselves to practical problem solving 11.7% Imposing technocratic solutions without regard to political realities 11.7% Not willing to honestly criticize policies and reform efforts in the country 8.4% Not collaborating enough with stakeholders outside the Government 7.8% Staff too inaccessible 7.8% Arrogant in its approach 5.6% Not aligned with country priorities 4.5% Other 3.9% Not exploring alternative policy options 3.9% Not aligned with other donors’ work 2.8% The credibility of its knowledge/data 1.1% Not client focused 0.6% 11. Which World Bank Group’s instruments do you believe are the MOST Percentage of Respondents effective in reducing poverty in Colombia? (Choose no more than TWO) (Responses Combined; N=178) Investment lending (financing specific projects) 59.0% Technical assistance (advice, best practice, international experience, etc.) 44.9% Capacity development 25.8% Policy based lending / budget support to the Government 17.4% Knowledge products/services (analytical work, studies, surveys, etc.) 12.9% Multi-sectoral approaches 11.8% Don’t know 5.6% Other 2.2% Trust Fund management 2.2% 49 World Bank Group Country Opinion Survey 2016: Colombia B. Overall Attitudes toward the World Bank Group (continued) 12. To what extent do you believe that the World Bank Group’s work and Percentage of Respondents support help the poorest in Colombia? (Select only ONE response) (N=178) To a fully sufficient degree 4.5% To a somewhat sufficient degree 28.7% To a somewhat insufficient degree 41.0% To a very insufficient degree 12.4% Don't know 13.5% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Colombia? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 13. Overall the World Bank Group currently plays a relevant role in 168 9 6.84 2.01 development in Colombia* 14. The World Bank Group’s work is aligned with what I consider the 161 14 6.86 1.93 development priorities for Colombia* To what extent is the World Bank Group an effective development partner in Degree Colombia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 15. Responsiveness to needs* 137 28 6.74 2.02 16. Flexibility (in terms of the institution’s products and services)* 136 31 6.38 1.94 17. Flexibility (in terms of changing country circumstances)* 140 28 6.43 1.93 18. Being inclusive* 138 29 6.78 2.02 19. Openness (sharing data and other information)* 147 18 7.58 1.65 20. Collaboration with the Government* 152 16 8.11 1.43 21. The speed in which it gets things accomplished on the ground* 141 26 6.33 2.10 22. Ease of access to the people at the World Bank Group who are making 140 26 6.90 2.30 decisions important to my work* 23. Collaboration with civil society* 125 41 6.57 2.11 24. Staff accessibility* 143 23 6.92 2.06 25. Collaboration with the private sector* 113 51 6.93 2.09 26. Straightforwardness and honesty* 141 22 7.79 1.99 27. Treating clients and stakeholders in Colombia with respect* 140 26 8.12 1.81 28. Being a long-term partner* 141 27 7.96 2.08 29. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more Percentage of Respondents than TWO) (Responses Combined; N=168) The Government works inefficiently 29.2% Political pressures and obstacles 29.2% Lack of/inadequate levels of capacity in Government 28.0% There is not an adequate level of citizen/civil society participation 26.2% The World Bank Group is not sensitive enough to political/social realities on the 22.0% ground Reforms are not well thought out in light of country challenges 20.8% The World Bank Group does not do adequate follow through/follow-up 11.3% Poor donor coordination 11.3% The World Bank Group works too slowly 7.7% Other 3.0% 50 World Bank Group Country Opinion Survey 2016: Colombia C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in Colombia? (1-Not important at all, 10-Very important) N DK Mean SD 1. Crime and violence 126 32 6.94 2.40 2. Financial markets 126 30 7.64 2.08 3. Transport 134 23 8.18 1.73 4. Anti corruption 140 23 8.45 1.79 5. Law and justice 130 30 7.81 2.05 6. Urban development 138 22 8.16 1.77 7. Environmental sustainability 144 16 8.74 1.46 8. Trade and exports 128 32 7.55 1.89 9. Social inclusion 136 25 8.43 1.68 10. Information and communications technology 132 26 7.95 1.84 11. Poverty reduction 148 15 8.95 1.45 12. Gender equity 134 24 7.90 2.07 13. Private sector development 126 32 7.13 2.27 14. Foreign direct investment 126 33 7.27 2.31 15. Water and sanitation 139 21 8.47 1.86 16. Balanced territorial development 131 28 8.44 1.81 17. Regulatory framework 121 36 7.23 2.23 18. Economic growth 143 17 8.36 1.76 19. Energy 127 28 7.97 2.00 20. Disaster management 128 27 7.70 2.24 21. Public sector governance/ reform 137 24 8.07 2.08 22. Job creation/employment 129 30 7.65 2.29 23. Communicable/non-communicable diseases 121 37 6.85 2.38 24. Equality of opportunity 133 28 7.96 2.19 25. Social protection 127 29 7.70 2.18 26. Rural development 139 21 8.60 1.91 27. Global/regional integration 129 27 7.95 1.98 28. Peace and post-conflict agenda 137 24 8.67 1.96 29. Natural resource management 131 26 7.82 2.06 30. Health 131 28 8.04 2.13 31. Climate change 137 22 8.55 1.94 32. Agricultural development 135 23 8.68 1.77 33. Education 133 24 8.90 1.69 51 World Bank Group Country Opinion Survey 2016: Colombia C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the Effectiveness work it does in the following areas of development in Colombia? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Gender equity 35 123 6.14 2.33 2. Information and communications technology 38 119 6.68 2.09 3. Transport 56 102 7.05 2.02 4. Crime and violence 36 121 6.14 2.14 5. Law and justice 42 116 6.67 2.38 6. Urban development 56 100 7.11 2.15 7. Environmental sustainability 82 75 7.26 2.12 8. Regulatory framework 54 103 6.94 2.10 9. Social inclusion 59 97 6.95 2.32 10. Communicable/non-communicable diseases 38 119 6.24 2.44 11. Poverty reduction 78 78 7.45 1.96 12. Anti corruption 55 100 6.44 3.01 13. Private sector development 49 108 7.22 2.15 14. Foreign direct investment 42 112 7.38 2.09 15. Water and sanitation 69 89 7.39 2.00 16. Balanced territorial development 56 100 6.95 2.33 17. Trade and exports 38 119 7.71 1.78 18. Economic growth 63 95 7.73 1.98 19. Health 49 107 7.12 2.13 20. Disaster management 45 111 6.71 2.30 21. Public sector governance/ reform 67 89 7.19 2.25 22. Job creation/employment 42 114 6.05 2.36 23. Financial markets 48 109 7.46 1.96 24. Equality of opportunity 54 103 6.65 2.28 25. Energy 42 116 7.00 2.16 26. Rural development 64 95 7.11 2.36 27. Global/regional integration 45 110 7.16 2.27 28. Peace and post-conflict agenda 59 97 7.59 2.30 29. Education 65 91 7.72 1.96 30. Social protection 42 114 6.88 2.48 31. Climate change 72 86 7.10 2.39 32. Agricultural development 54 103 7.24 2.38 33. Natural resource management 49 109 7.08 2.39 Achieving Development Results* N DK Mean SD 3. To what extent does the World Bank Group’s work help to achieve development results in Colombia? (1-To no degree at all, 10-To a very significant 143 21 7.11 1.79 degree) 52 World Bank Group Country Opinion Survey 2016: Colombia C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Colombia? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 4. The World Bank Group's financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Result, etc.) meet the needs 141 23 6.89 2.08 of Colombia* 5. The World Bank Group meets Colombia’s needs for knowledge services (e.g., 141 21 7.00 1.99 research, analysis, data, technical assistance)* Reimbursable Advisory Services N DK Mean SD 6. To what extent do you believe that Colombia received value for money from the World Bank Group’s Reimbursable Advisory Services (RAS)? (1-To no degree 75 90 7.17 2.08 at all, 10-To a very significant degree) Measuring The World Bank Group’s Work N DK Mean SD 7. To what extent do you believe the World Bank Group measures and corrects its work in real time in Colombia? (1-To no degree at all, 10-To a very significant 102 61 6.52 2.13 degree) D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=164) Weekly 8.5% Monthly 25.0% A few times a year 40.9% Rarely 17.7% Never 7.9% In Colombia, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 133 27 7.26 1.90 3. Lead to practical solutions 129 32 6.78 2.13 4. Are accessible (well written and easy to understand) 141 20 7.23 2.04 5. Are translated enough into local language 137 24 7.30 2.08 6. Are adaptable to Colombia’s specific development challenges and country 136 26 7.00 2.24 circumstances* Overall Evaluations N DK Mean SD 7. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country?* 144 18 7.49 1.90 (1-Not significant at all, 10-Very significant) 8. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* (1-Very low technical quality, 10-Very high 142 21 7.92 1.67 technical quality) 53 World Bank Group Country Opinion Survey 2016: Colombia E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 100 62 7.70 2.00 2. The World Bank Group effectively monitors and evaluates the projects and 125 35 7.70 1.90 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 107 54 7.43 1.98 4. The World Bank Group’s “Safeguard Policy” requirements are reasonable 92 67 7.42 2.30 5. The World Bank Group’s conditions on its lending are reasonable 96 63 7.24 2.29 6. The World Bank Group takes decisions quickly in Colombia* 109 51 6.62 1.97 7. Working with the World Bank Group increases Colombia's institutional 131 29 7.50 2.05 capacity 8. Where country systems (e.g., procurement, financial management, etc.) are 82 76 7.68 1.86 adequate, the World Bank Group makes appropriate use of them* 9. The World Bank Group provides effective implementation support (i.e., 117 42 7.70 2.03 supervision of projects) WBG Promoting PPP in Colombia N DK Mean SD 10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Colombia? (1-To no 99 62 7.06 1.91 degree at all, 10-To a very significant degree) 11. Which of the following best describes the World Bank Group’s support in Percentage of Respondents Colombia? (Select only ONE response) (N=158) The World Bank Group is sufficiently selective and focuses on the most important 44.3% development challenges in Colombia The World Bank Group is not sufficiently selective in Colombia, and it is involved in 24.1% too many areas of development Don't know 31.6% F. The Future Role of the World Bank Group in Colombia 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Colombia? (Choose no more than TWO) (Responses Combined; N=162) Increase the level of capacity development in the country 41.4% Reach out more to groups outside of Government 24.7% Collaborate more effectively with Government clients 18.5% Reduce the complexity of obtaining World Bank Group financing 17.9% Offer more innovative financial products 16.0% Provide more adequate data/knowledge/statistics/figures on Colombia’s economy 13.6% Offer more innovative knowledge services 12.3% Improve the quality of its experts as related to Colombia’s specific challenges 11.1% Work faster 10.5% Ensure greater selectivity in its work 10.5% Improve the competitiveness of its financing compared to markets (e.g., cost, 9.9% timeliness, other terms) Increase availability of Reimbursable Advisory Services (RAS) 3.1% Other 1.2% 54 World Bank Group Country Opinion Survey 2016: Colombia F. The Future Role of the World Bank Group in Colombia (continued) 2. When considering the combination of services that the World Bank Group offers in Colombia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer Percentage of Respondents more of in Colombia? (Select only ONE response) (N=160) Knowledge products 39.4% The combination is appropriate for Colombia 25.6% Financial services 16.9% Don't know 10.6% Convening services 6.3% None of the above 1.3% G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Colombia? (Choose no more than TWO) (Responses Combined; N=165) Internet 60.6% Periodicals 40.6% Local newspapers 28.5% Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 24.8% Local television 9.7% International newspapers 6.1% International television 5.5% Local radio 5.5% Other 5.5% International radio 0.0% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=165) World Bank Group’s seminars/workshops/conferences 47.9% e-Newsletters 38.8% World Bank Group’s publications and other written materials 35.8% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 28.5% World Bank Group’s website 26.7% Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 12.7% Mobile phones 2.4% Other 0.0% 3. Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is Percentage of Respondents not on a list of exceptions? (N=145) Yes 24.1% No 75.9% 55 World Bank Group Country Opinion Survey 2016: Colombia G. Communication and Information Sharing (continued) 4. If yes, from which of the following sources did you learn about the World Bank Percentage of Respondents Group's Access to Information Policies? (Select only ONE response) (N=53) World Bank Group’s website 30.2% Colleagues/Friends/Peer organizations 28.3% World Bank Group’s seminars/workshops/conferences 22.6% News/Media 7.5% World Bank Group’s e-Newsletters 5.7% Other 5.7% 5. Have you requested information from the World Bank Group on its activities Percentage of Respondents in the past year? (N=164) Yes 25.6% No 74.4% Percentage of Respondents 6. Were you able to obtain this information? (N=43) Yes 88.4% No 11.6% Percentage of Respondents 7. Do you use/have you used the World Bank Group website? (N=165) Yes 83.0% No 17.0% 8. Do you currently consult the World Bank Group social media sites (e.g., Percentage of Respondents Facebook, blogs, Twitter, YouTube, and Flickr)? (N=165) Yes 30.9% No 69.1% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 9. When I need information from the World Bank Group I know how to 146 18 6.91 2.48 find it (e.g., whom to call, where to reach them, etc.) 10. The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) are valuable sources of information about the 109 54 6.77 2.51 institution 11. The World Bank Group is responsive to my information requests and 107 55 7.73 2.22 inquiries 56 World Bank Group Country Opinion Survey 2016: Colombia H. Background Information 1. Which of the following best describes your current position? (Select only ONE Percentage of Respondents response) (N=184) Employee of a Ministry, Ministerial Department or Implementation Agency 33.7% PMU/Consultant/Contractor working on World Bank Group supported project 10.9% Academia/Research Institute/Think Tank 9.2% Local Government Office or Staff 8.7% Private Sector Organization 7.6% NGO/Community Based Organization 7.6% Independent Government Institution 6.5% Office of Minister 4.3% Private Foundation 3.8% Financial Sector/Private Bank 2.2% Office of the President, Prime Minister 1.6% Bilateral/Multilateral Agency 1.6% Media 1.6% Judiciary Branch .5% 2. Please identify the primary specialization of your work. (Select only ONE Percentage of Respondents response) (N=184) Environment and natural resources 19.6% Other 13.0% Finance and markets 8.7% Generalist (specialized in multiple sectors) 7.6% Macroeconomics and fiscal management 7.1% Health, nutrition, and population 5.4% Transport and ICT 5.4% Water 4.9% Education 4.9% Urban, rural, and social development 4.3% Agriculture 4.3% Fragility, conflict and violence 2.7% Governance 2.7% Public-private partnerships 1.6% Gender 1.6% Social protection and labor 1.1% Trade and competitiveness 1.1% Poverty 1.1% Jobs 1.1% Climate Change 1.1% Energy and extractives .5% 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents (IBRD, IFC, or MIGA) in your country? (Select only ONE response) (N=183) Yes 37.2% No 62.8% 57 World Bank Group Country Opinion Survey 2016: Colombia H. Background Information (continued) 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Colombia? (Select only ONE response) (N=175) The World Bank (IBRD/IDA) 79.4% The International Finance Corporation (IFC) 10.3% Other 10.3% The Multilateral Investment Guarantee Agency (MIGA) 0.0% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=179) Yes 26.3% No 73.7% 6. If yes, what was your view of how the two institutions work together in Percentage of Respondents Colombia? (Select only ONE response) (N=51) The two institutions work well together 37.3% The way the two institutions work together needs improvement 33.3% Don't know 27.5% The two institutions do not work well together 2.0% 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Colombia? (Choose no more than TWO) (Responses Combined; N=180) Engage in World Bank Group related/sponsored events/activities 45.6% Collaborate as part of my professional duties 37.2% Use World Bank Group reports/data 30.6% Use World Bank Group website for information, data, research, etc. 26.1% Observer (i.e., follow in media, discuss in informal conversations, etc.) 17.8% Percentage of Respondents 8. What’s your gender? (N=184) Female 42.4% Male 57.6% Percentage of Respondents 9. Which best represents your geographic location? (N=184) Bogota 80.4% Outside Bogota 19.6% 58 World Bank Group Country Opinion Survey 2016: Colombia Appendix B: Responses to All Questions by Stakeholder Groups16  Office of President/Prime Minister/Minister N=11  Employee of a Ministry N=62  PMU/Consultant on WBG-supported Project N=20  Local Government N=16  Private Sector/Financial Sector/Private Bank N=18  CSO N=21  Independent Government Institution N=12  Academia/Research Institute/Think Tank N=17  Other N=7 A. General Issues facing Colombia In general, would you say that Colombia is headed in ... ? Office of Private Sector/ Independent Academia/ President/Prime Employee of PMU/ Local Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Gov. Private Bank CSO Institution Think Tank Other The right direction 100.0% 62.3% 55.0% 62.5% 77.8% 42.9% 58.3% 76.5% 71.4% The wrong direction 0.0% 14.8% 25.0% 6.3% 11.1% 14.3% 0.0% 11.8% 0.0% Not sure 0.0% 23.0% 20.0% 31.3% 11.1% 42.9% 41.7% 11.8% 28.6% 16 Only 184 respondents provided information about their current positions. Therefore, only these respondents were included in the across-stakeholder analysis presented in this appendix. 59 World Bank Group Country Opinion Survey 2016: Colombia A. General Issues facing Colombia (continued) Listed below are a number of development priorities in Colombia. Please identify which of the following you consider the most important development priorities in Colombia? (Choose no more than THREE) Office of Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Employee of PMU/ Local Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister a Ministry Consultant Gov. Private Bank CSO Institution Think Tank Other Global/regional integration 0.0% 6.5% 0.0% 6.3% 5.6% 0.0% 8.3% 5.9% 0.0% Peace and post-conflict agenda 81.8% 66.1% 50.0% 75.0% 77.8% 66.7% 83.3% 64.7% 71.4% Public sector governance/ reform 45.5% 17.7% 20.0% 31.3% 27.8% 4.8% 8.3% 29.4% 0.0% Social protection 9.1% 12.9% 0.0% 0.0% 11.1% 4.8% 8.3% 11.8% 0.0% Gender equity 0.0% 1.6% 0.0% 0.0% 0.0% 4.8% 0.0% 0.0% 0.0% Private sector development 0.0% 1.6% 5.0% 0.0% 11.1% 0.0% 0.0% 0.0% 14.3% Foreign direct investment 0.0% 3.2% 0.0% 6.3% 0.0% 0.0% 16.7% 0.0% 0.0% Urban development 0.0% 3.2% 0.0% 12.5% 5.6% 0.0% 0.0% 0.0% 0.0% Energy 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 0.0% 6.5% 0.0% 12.5% 5.6% 9.5% 0.0% 0.0% 0.0% Rural development 18.2% 9.7% 25.0% 12.5% 16.7% 23.8% 16.7% 11.8% 28.6% Financial markets* 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Water and sanitation 0.0% 6.5% 5.0% 0.0% 0.0% 4.8% 8.3% 0.0% 0.0% Social inclusion 0.0% 3.2% 5.0% 18.8% 11.1% 4.8% 0.0% 11.8% 0.0% Environmental sustainability* 27.3% 16.1% 30.0% 0.0% 0.0% 23.8% 8.3% 47.1% 14.3% Equality of opportunity 18.2% 3.2% 5.0% 0.0% 0.0% 9.5% 16.7% 0.0% 14.3% Health 0.0% 6.5% 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% Climate change* 9.1% 4.8% 5.0% 12.5% 11.1% 33.3% 8.3% 11.8% 42.9% Poverty reduction 18.2% 22.6% 20.0% 6.3% 16.7% 19.0% 16.7% 17.6% 14.3% Transport 9.1% 9.7% 15.0% 25.0% 11.1% 0.0% 0.0% 5.9% 0.0% Education 9.1% 30.6% 40.0% 12.5% 22.2% 19.0% 16.7% 35.3% 0.0% Agricultural development* 0.0% 12.9% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 28.6% Trade and exports 0.0% 1.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Crime and violence 0.0% 1.6% 0.0% 0.0% 5.6% 0.0% 8.3% 0.0% 0.0% Anti corruption* 0.0% 25.8% 40.0% 12.5% 22.2% 57.1% 41.7% 11.8% 28.6% Law and justice 18.2% 3.2% 0.0% 18.8% 11.1% 0.0% 8.3% 0.0% 0.0% Regulatory framework 9.1% 1.6% 0.0% 6.3% 0.0% 4.8% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 0.0% 0.0% 0.0% 0.0% 5.6% 0.0% 0.0% 0.0% 0.0% Economic growth 9.1% 6.5% 5.0% 12.5% 16.7% 0.0% 8.3% 11.8% 14.3% Balanced territorial development 9.1% 4.8% 5.0% 6.3% 0.0% 4.8% 0.0% 23.5% 0.0% Disaster management 0.0% 1.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 0.0% 3.2% 5.0% 6.3% 5.6% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 60 World Bank Group Country Opinion Survey 2016: Colombia A. General Issues facing Colombia (continued) The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Colombia? (Choose no more than THREE) Office of Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Employee of PMU/ Local Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister a Ministry Consultant Gov. Private Bank CSO Institution Think Tank Other Water and sanitation 0.0% 18.0% 10.0% 6.3% 5.6% 19.0% 8.3% 5.9% 0.0% Equality of opportunity 54.5% 18.0% 25.0% 31.3% 27.8% 14.3% 41.7% 41.2% 14.3% Rural development 27.3% 34.4% 25.0% 18.8% 27.8% 19.0% 50.0% 29.4% 71.4% Climate change* 0.0% 1.6% 0.0% 0.0% 5.6% 19.0% 0.0% 5.9% 14.3% Global/regional integration 0.0% 3.3% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% Gender equity 0.0% 1.6% 0.0% 0.0% 0.0% 4.8% 0.0% 0.0% 0.0% Economic growth 9.1% 11.5% 30.0% 37.5% 22.2% 9.5% 16.7% 17.6% 14.3% Urban development 0.0% 1.6% 0.0% 0.0% 0.0% 9.5% 0.0% 5.9% 14.3% Social inclusion 9.1% 16.4% 0.0% 25.0% 27.8% 9.5% 0.0% 11.8% 42.9% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Social protection 9.1% 1.6% 5.0% 0.0% 5.6% 9.5% 8.3% 11.8% 0.0% Law and justice 18.2% 3.3% 5.0% 6.3% 5.6% 9.5% 8.3% 11.8% 0.0% Transport 0.0% 9.8% 0.0% 0.0% 0.0% 4.8% 0.0% 0.0% 14.3% Crime and violence 9.1% 1.6% 5.0% 0.0% 5.6% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Anti corruption 27.3% 31.1% 40.0% 50.0% 33.3% 47.6% 50.0% 29.4% 42.9% Education* 27.3% 52.5% 75.0% 37.5% 44.4% 38.1% 41.7% 58.8% 0.0% Foreign direct investment 0.0% 0.0% 0.0% 6.3% 0.0% 0.0% 8.3% 0.0% 0.0% Energy 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Public sector governance/ reform 27.3% 13.1% 20.0% 6.3% 11.1% 4.8% 8.3% 0.0% 0.0% Private sector development 0.0% 1.6% 5.0% 0.0% 16.7% 4.8% 0.0% 5.9% 0.0% Natural resource management 0.0% 1.6% 0.0% 0.0% 5.6% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 18.2% 11.5% 5.0% 0.0% 0.0% 23.8% 8.3% 11.8% 28.6% Balanced territorial development 9.1% 16.4% 5.0% 18.8% 5.6% 0.0% 8.3% 23.5% 0.0% Health 0.0% 4.9% 5.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development 0.0% 9.8% 5.0% 6.3% 11.1% 19.0% 0.0% 0.0% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 18.2% 13.1% 25.0% 12.5% 22.2% 0.0% 16.7% 5.9% 0.0% Financial markets 0.0% 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 0.0% 0.0% 5.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% Peace and post-conflict agenda 36.4% 16.4% 5.0% 12.5% 16.7% 28.6% 25.0% 23.5% 28.6% *Significantly different between stakeholder groups 61 World Bank Group Country Opinion Survey 2016: Colombia A. General Issues facing Colombia (continued) The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Colombia? (Choose no more than TWO) Office of Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Employee of PMU/ Local Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister a Ministry Consultant Gov. Private Bank CSO Institution Think Tank Other Consistent economic growth* 72.7% 23.0% 30.0% 43.8% 22.2% 20.0% 41.7% 43.8% 42.9% More reliable social safety net 0.0% 4.9% 5.0% 6.3% 5.6% 10.0% 8.3% 25.0% 0.0% Greater access to micro-finance for the poor 18.2% 11.5% 15.0% 12.5% 11.1% 20.0% 8.3% 0.0% 0.0% Greater voice and participation for citizens to help ensure greater 0.0% 1.6% 0.0% 0.0% 0.0% 15.0% 0.0% 0.0% 0.0% accountability* Greater access to health and nutrition for citizens 9.1% 14.8% 20.0% 25.0% 11.1% 15.0% 8.3% 0.0% 14.3% Better entrepreneurial opportunities* 0.0% 21.3% 35.0% 18.8% 22.2% 0.0% 8.3% 0.0% 14.3% A growing middle class* 18.2% 6.6% 0.0% 12.5% 27.8% 0.0% 0.0% 0.0% 14.3% Better opportunity for the poor who live in rural areas 27.3% 26.2% 20.0% 31.3% 33.3% 25.0% 25.0% 50.0% 42.9% Better opportunity for the poor who live in urban areas 0.0% 3.3% 0.0% 0.0% 11.1% 0.0% 8.3% 12.5% 0.0% Better employment opportunities for young people 0.0% 4.9% 0.0% 6.3% 5.6% 15.0% 25.0% 0.0% 0.0% Better employment opportunities for women* 0.0% 1.6% 0.0% 0.0% 0.0% 5.0% 0.0% 0.0% 28.6% Greater equity of fiscal policy* 9.1% 11.5% 10.0% 6.3% 5.6% 40.0% 16.7% 12.5% 0.0% Education and training that better ensure job opportunity 36.4% 55.7% 65.0% 25.0% 38.9% 30.0% 50.0% 50.0% 42.9% Better quality public services 0.0% 4.9% 0.0% 0.0% 0.0% 5.0% 0.0% 6.3% 0.0% Other 0.0% 1.6% 0.0% 12.5% 5.6% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem, or not a problem at all in Colombia? (Select only ONE response) Office of Private Sector/ Independent Academia/ President/Prime Employee of PMU/ Local Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Gov. Private Bank CSO Institution Think Tank Other A very big problem 90.9% 84.7% 78.9% 75.0% 61.1% 75.0% 83.3% 81.3% 85.7% A moderately big problem 9.1% 15.3% 10.5% 25.0% 27.8% 15.0% 16.7% 12.5% 14.3% A small problem 0.0% 0.0% 0.0% 0.0% 11.1% 10.0% 0.0% 0.0% 0.0% Not a problem at all 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem? (Select only ONE response) Office of Private Sector/ Independent Academia/ President/Prime Employee of PMU/ Local Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Gov. Private Bank CSO Institution Think Tank Other A very serious problem 81.8% 90.0% 90.0% 81.3% 83.3% 95.0% 83.3% 56.3% 100.0% A somewhat serious problem 18.2% 10.0% 5.0% 18.8% 16.7% 5.0% 8.3% 37.5% 0.0% Not too serious problem 0.0% 0.0% 5.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Not a problem 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% 6.3% 0.0% 62 World Bank Group Country Opinion Survey 2016: Colombia B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Colombia? (1-Not familiar at all, 10-Extremely familiar) Which of the following best describes your current position? Office of Private Sector/ Independent Academia/ President/Prime Employee of a Local Financial Sector/ Government Research Institute/ Minister/Minister Ministry PMU/ Consultant Government Private Bank CSO Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD World Bank Group (WBG) 11 8.18 1.47 58 7.34 2.29 20 7.65 2.01 16 7.25 1.81 18 7.06 1.63 20 6.60 1.93 12 6.67 2.61 16 6.63 2.58 7 6.86 2.34 Inter-American Development Bank (IDB/BID) 11 8.36 1.36 57 7.09 2.28 18 6.33 2.22 15 6.60 2.53 17 7.12 2.52 19 6.58 2.50 12 6.67 2.84 16 6.81 2.59 6 7.00 2.00 Latin American Development Bank (CAF) 11 6.64 2.62 56 4.91 3.17 18 4.67 2.89 15 5.53 2.92 18 6.17 2.57 20 5.00 2.66 12 5.00 2.13 16 5.13 2.75 6 6.50 1.38 Overall, please rate your impression of the effectiveness of these organizations in Colombia. (1-Not effective at all, 10-Extremely effective) Which of the following best describes your current position? Office of Private Sector/ Independent Academia/ President/Prime Employee of a Local Financial Sector/ Government Research Institute/ Minister/Minister Ministry PMU/ Consultant Government Private Bank CSO Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD World Bank Group (WBG) 11 7.45 1.69 56 7.30 2.17 17 8.12 1.54 15 6.93 1.79 16 6.94 1.69 16 7.00 1.59 8 6.88 2.64 11 6.82 2.56 7 7.29 2.29 Inter-American Development Bank (IDB/BID) 11 7.91 1.92 49 7.29 1.94 12 7.75 1.76 12 7.25 2.01 16 6.88 2.33 16 7.00 1.71 9 6.89 2.47 11 6.73 2.72 5 7.80 1.48 Latin American Development Bank (CAF) 8 6.75 1.75 40 5.40 2.52 6 7.33 1.97 8 6.63 2.26 16 6.06 1.98 12 6.17 2.37 7 4.43 2.07 9 5.22 2.22 6 6.67 2.73 Which of the following best describes your current position? Office of Private Sector/ Independent Academia/ President/Prime Employee of a Local Financial Sector/ Government Research Institute/ Minister/Minister Ministry PMU/ Consultant Government Private Bank CSO Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and 11 8.36 1.36 55 8.02 1.96 19 8.05 1.58 14 7.79 1.81 14 7.36 2.50 17 7.29 1.31 10 7.40 2.46 9 7.56 2.46 6 8.17 1.60 knowledge) to help Colombia solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 63 World Bank Group Country Opinion Survey 2016: Colombia B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Colombia, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Colombia? (Choose no more than THREE) Office of Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Employee of PMU/ Local Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister a Ministry Consultant Gov. Private Bank CSO Institution Think Tank Other Health 18.2% 15.3% 5.0% 25.0% 5.6% 0.0% 8.3% 6.3% 14.3% Crime and violence 0.0% 1.7% 0.0% 6.3% 5.6% 0.0% 8.3% 0.0% 0.0% Transport 18.2% 15.3% 15.0% 18.8% 5.6% 5.0% 0.0% 12.5% 28.6% Agricultural development 18.2% 16.9% 10.0% 6.3% 16.7% 5.0% 8.3% 6.3% 14.3% Global/regional integration 0.0% 0.0% 5.0% 12.5% 0.0% 0.0% 8.3% 0.0% 0.0% Job creation/employment 0.0% 11.9% 0.0% 6.3% 11.1% 10.0% 8.3% 6.3% 0.0% Public sector governance/ reform* 54.5% 6.8% 15.0% 12.5% 16.7% 5.0% 41.7% 18.8% 14.3% Social protection 0.0% 1.7% 5.0% 0.0% 11.1% 0.0% 8.3% 12.5% 0.0% Rural development 27.3% 28.8% 35.0% 12.5% 22.2% 45.0% 41.7% 31.3% 14.3% Foreign direct investment 0.0% 1.7% 0.0% 6.3% 5.6% 0.0% 0.0% 0.0% 0.0% Education 0.0% 33.9% 40.0% 18.8% 22.2% 20.0% 25.0% 25.0% 14.3% Balanced territorial development 27.3% 8.5% 10.0% 25.0% 11.1% 0.0% 16.7% 31.3% 0.0% Energy 0.0% 1.7% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% Gender equity 0.0% 1.7% 0.0% 0.0% 0.0% 10.0% 0.0% 6.3% 0.0% Financial markets 9.1% 0.0% 5.0% 0.0% 5.6% 0.0% 0.0% 0.0% 0.0% Urban development 9.1% 0.0% 0.0% 0.0% 5.6% 0.0% 0.0% 6.3% 0.0% Environmental sustainability 9.1% 13.6% 25.0% 18.8% 5.6% 20.0% 8.3% 43.8% 14.3% Economic growth 9.1% 11.9% 20.0% 31.3% 27.8% 10.0% 0.0% 12.5% 14.3% Private sector development* 18.2% 0.0% 0.0% 0.0% 16.7% 0.0% 8.3% 0.0% 14.3% Water and sanitation 0.0% 16.9% 5.0% 12.5% 5.6% 5.0% 16.7% 0.0% 14.3% Peace and post-conflict agenda 27.3% 22.0% 25.0% 18.8% 5.6% 25.0% 25.0% 37.5% 14.3% Climate change 0.0% 11.9% 15.0% 12.5% 5.6% 30.0% 8.3% 18.8% 42.9% Information and communications technology 0.0% 1.7% 5.0% 0.0% 5.6% 0.0% 0.0% 6.3% 0.0% Trade and exports 0.0% 1.7% 0.0% 0.0% 0.0% 5.0% 0.0% 0.0% 14.3% Equality of opportunity 0.0% 11.9% 5.0% 6.3% 11.1% 15.0% 8.3% 0.0% 0.0% Law and justice 18.2% 3.4% 5.0% 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% Regulatory framework 9.1% 1.7% 5.0% 0.0% 0.0% 5.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Social inclusion 0.0% 10.2% 5.0% 0.0% 16.7% 10.0% 8.3% 0.0% 28.6% Natural resource management 0.0% 0.0% 0.0% 6.3% 5.6% 5.0% 0.0% 0.0% 0.0% Poverty reduction 18.2% 20.3% 15.0% 12.5% 16.7% 25.0% 16.7% 6.3% 28.6% Anti corruption 9.1% 20.3% 15.0% 18.8% 22.2% 30.0% 8.3% 0.0% 14.3% Disaster management 0.0% 1.7% 0.0% 0.0% 0.0% 5.0% 0.0% 6.3% 0.0% *Significantly different between stakeholder groups 64 World Bank Group Country Opinion Survey 2016: Colombia B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Colombia? Office of Private Sector/ Independent Academia/ Greatest Value President/Prime Employee of PMU/ Local Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Gov. Private Bank CSO Institution Think Tank Other Policy advice, studies, analyses 27.3% 13.6% 15.0% 12.5% 11.1% 21.1% 16.7% 25.0% 57.1% Data and statistics 0.0% 3.4% 0.0% 12.5% 11.1% 0.0% 8.3% 0.0% 0.0% Convening/Facilitating 0.0% 1.7% 5.0% 0.0% 0.0% 10.5% 8.3% 6.3% 0.0% Financial resources 36.4% 16.9% 20.0% 50.0% 27.8% 15.8% 41.7% 6.3% 14.3% Capacity development 27.3% 16.9% 20.0% 0.0% 16.7% 15.8% 0.0% 31.3% 0.0% Technical assistance 9.1% 28.8% 5.0% 25.0% 11.1% 26.3% 8.3% 12.5% 28.6% Help to bring discipline/effective supervision to implementation 0.0% 10.2% 25.0% 0.0% 11.1% 0.0% 8.3% 12.5% 0.0% of investment projects Mobilizing third party financial resources 0.0% 5.1% 10.0% 0.0% 11.1% 0.0% 8.3% 0.0% 0.0% Donor coordination 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% Linkage to non-Bank expertise 0.0% 3.4% 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% Office of Private Sector/ Independent Academia/ 2nd Greatest Value President/Prime Employee of PMU/ Local Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Gov. Private Bank CSO Institution Think Tank Other Policy advice, studies, analyses 18.2% 20.3% 20.0% 40.0% 27.8% 10.5% 18.2% 12.5% 28.6% Data and statistics 0.0% 0.0% 0.0% 6.7% 5.6% 5.3% 9.1% 6.3% 0.0% Convening/Facilitating 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% Financial resources 27.3% 20.3% 20.0% 6.7% 27.8% 26.3% 18.2% 25.0% 0.0% Capacity development 9.1% 11.9% 20.0% 13.3% 5.6% 21.1% 9.1% 6.3% 0.0% Technical assistance 27.3% 22.0% 15.0% 0.0% 22.2% 5.3% 27.3% 31.3% 28.6% Help to bring discipline/effective supervision to implementation 9.1% 11.9% 10.0% 13.3% 11.1% 15.8% 18.2% 6.3% 14.3% of investment projects Mobilizing third party financial resources 9.1% 10.2% 5.0% 6.7% 0.0% 0.0% 0.0% 6.3% 14.3% Donor coordination 0.0% 1.7% 10.0% 0.0% 0.0% 5.3% 0.0% 0.0% 14.3% Linkage to non-Bank expertise 0.0% 1.7% 0.0% 13.3% 0.0% 5.3% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% 65 World Bank Group Country Opinion Survey 2016: Colombia B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Colombia? (Choose no more than TWO) Office of Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Employee of PMU/ Local Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister a Ministry Consultant Gov. Private Bank CSO Institution Think Tank Other Too influenced by developed countries* 0.0% 10.2% 0.0% 25.0% 0.0% 26.3% 45.5% 18.8% 0.0% Not exploring alternative policy options 0.0% 3.4% 5.0% 6.3% 5.6% 5.3% 0.0% 6.3% 0.0% Not collaborating enough with stakeholders outside the 0.0% 1.7% 5.0% 6.3% 22.2% 10.5% 9.1% 25.0% 0.0% Government* Its advice and strategies do not lend themselves to practical 0.0% 18.6% 15.0% 18.8% 5.6% 5.3% 0.0% 12.5% 0.0% problem solving Not enough public disclosure of its work 18.2% 16.9% 15.0% 12.5% 27.8% 21.1% 18.2% 18.8% 14.3% Arrogant in its approach 27.3% 5.1% 0.0% 6.3% 5.6% 5.3% 0.0% 6.3% 0.0% Not client focused 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% The credibility of its knowledge/data 9.1% 1.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% World Bank Group’s processes too complex 36.4% 13.6% 25.0% 6.3% 16.7% 31.6% 0.0% 6.3% 28.6% Not willing to honestly criticize policies and reform efforts in the 9.1% 6.8% 10.0% 0.0% 5.6% 5.3% 18.2% 18.8% 14.3% country Staff too inaccessible 0.0% 8.5% 0.0% 12.5% 5.6% 10.5% 0.0% 12.5% 28.6% Imposing technocratic solutions without regard to political 36.4% 16.9% 10.0% 6.3% 11.1% 10.5% 0.0% 0.0% 0.0% realities World Bank Group’s processes too slow 18.2% 16.9% 40.0% 12.5% 22.2% 10.5% 0.0% 12.5% 28.6% Not aligned with other donors’ work 9.1% 1.7% 5.0% 0.0% 5.6% 0.0% 0.0% 0.0% 14.3% Not aligned with country priorities 9.1% 3.4% 5.0% 6.3% 0.0% 5.3% 9.1% 0.0% 0.0% Not adequately sensitive to political/social realities in Colombia 18.2% 16.9% 20.0% 18.8% 0.0% 21.1% 27.3% 0.0% 0.0% Other 0.0% 6.8% 0.0% 18.8% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 0.0% 10.2% 15.0% 12.5% 22.2% 10.5% 9.1% 18.8% 28.6% *Significantly different between stakeholder groups Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Colombia? (Choose no more than TWO) Office of Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Employee of PMU/ Local Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister a Ministry Consultant Gov. Private Bank CSO Institution Think Tank Other Trust Fund management 0.0% 1.7% 5.3% 6.3% 0.0% 0.0% 8.3% 0.0% 0.0% Knowledge products/services (analytical work, studies, surveys, 9.1% 13.8% 5.3% 12.5% 11.1% 5.3% 25.0% 12.5% 42.9% etc.) Capacity development* 36.4% 15.5% 26.3% 25.0% 22.2% 42.1% 16.7% 56.3% 0.0% Technical assistance (advice, best practice, international 63.6% 58.6% 21.1% 37.5% 61.1% 26.3% 33.3% 37.5% 28.6% experience, etc.)* Investment lending (financing specific projects) 54.5% 55.2% 68.4% 68.8% 61.1% 68.4% 41.7% 43.8% 85.7% Policy based lending / budget support to the Government 36.4% 17.2% 26.3% 12.5% 11.1% 15.8% 25.0% 6.3% 14.3% Multi-sectoral approaches 0.0% 8.6% 15.8% 6.3% 11.1% 21.1% 8.3% 18.8% 14.3% Other 0.0% 3.4% 0.0% 0.0% 5.6% 5.3% 0.0% 0.0% 0.0% Don’t know 0.0% 3.4% 10.5% 6.3% 5.6% 0.0% 16.7% 12.5% 0.0% *Significantly different between stakeholder groups 66 World Bank Group Country Opinion Survey 2016: Colombia B. Overall Attitudes toward the World Bank Group (continued) To what extent do you believe that the World Bank Group’s work and support help the poorest in Colombia? (Select only ONE response) Office of Private Sector/ Independent Academia/ President/Prime Employee of PMU/ Local Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Gov. Private Bank CSO Institution Think Tank Other To a fully sufficient degree 0.0% 5.2% 21.1% 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% To a somewhat sufficient degree 36.4% 34.5% 21.1% 31.3% 22.2% 10.5% 16.7% 31.3% 57.1% To a somewhat insufficient degree 63.6% 37.9% 31.6% 43.8% 38.9% 52.6% 58.3% 31.3% 28.6% To a very insufficient degree 0.0% 15.5% 10.5% 12.5% 22.2% 10.5% 8.3% 12.5% 0.0% Don't know 0.0% 6.9% 15.8% 12.5% 16.7% 21.1% 16.7% 25.0% 14.3% To what extent do you agree with the following statements about the World Bank Group’s work in Colombia? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of Private Sector/ Independent Academia/ President/Prime Employee of a Local Financial Sector/ Government Research Institute/ Minister/Minister Ministry PMU/ Consultant Government Private Bank CSO Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a 11 7.09 1.92 56 6.93 2.15 19 6.95 1.81 16 6.50 1.97 17 6.65 2.06 18 6.67 1.71 10 6.90 2.69 13 6.62 2.02 7 7.29 2.14 relevant role in development in Colombia The World Bank Group’s work is aligned with what I consider the development priorities for 11 7.45 .82 56 6.96 2.13 17 6.53 1.94 15 6.73 1.62 15 7.07 1.75 16 6.19 1.72 10 6.40 2.59 13 6.92 1.89 7 7.29 1.98 Colombia 67 World Bank Group Country Opinion Survey 2016: Colombia B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Colombia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office of Private Sector/ Independent Academia/ President/Prime Employee of a Local Financial Sector/ Government Research Institute/ Minister/Minister Ministry PMU/ Consultant Government Private Bank CSO Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs 9 6.67 1.94 47 7.13 1.88 16 6.88 2.00 14 7.21 1.48 11 5.27 2.37 15 6.13 1.81 9 7.22 2.17 9 6.33 2.12 6 6.00 2.90 Flexibility (in terms of the institution’s products 9 6.00 2.12 47 6.60 1.81 19 6.74 2.00 14 7.50 1.34 10 5.30 2.31 11 5.73 1.74 10 6.80 1.93 9 5.89 1.69 5 4.60 1.67 and services)* Flexibility (in terms of changing country 9 6.78 2.05 46 6.52 1.87 18 6.56 2.18 14 7.14 1.56 11 5.55 2.16 14 6.07 1.73 10 7.00 1.63 10 6.20 1.75 6 5.33 1.97 circumstances) Being inclusive 9 6.78 2.17 46 6.89 1.98 18 7.39 1.75 13 7.15 .99 11 6.36 2.38 13 6.00 2.27 9 6.44 2.30 10 6.60 1.90 7 6.71 2.36 Openness (sharing data and other 9 7.67 1.66 47 7.66 1.61 19 7.74 1.82 15 7.47 1.51 12 7.58 1.68 14 6.93 1.94 10 7.90 .99 12 7.75 1.36 7 6.86 2.54 information) Collaboration with the Government 9 8.56 1.01 53 7.92 1.72 17 8.35 .93 16 7.81 1.47 12 8.50 1.17 13 8.08 .86 11 8.45 .93 12 8.00 1.41 7 7.71 2.29 The speed in which it gets things 9 6.89 1.54 50 6.60 2.25 17 6.82 1.38 14 6.00 2.08 11 5.18 2.44 13 5.62 1.80 9 6.44 2.35 10 6.70 1.70 6 6.00 2.28 accomplished on the ground Ease of access to the people at the World Bank Group who are making decisions important to 9 7.33 2.40 46 7.00 2.34 19 7.58 1.98 14 6.93 2.13 11 5.82 2.27 13 6.15 2.41 9 7.89 1.36 12 6.67 2.61 6 5.33 2.66 my work Collaboration with civil society 7 7.71 1.11 41 6.46 2.17 14 7.64 1.60 13 6.62 1.94 12 5.25 2.56 12 5.75 2.30 7 7.43 1.51 12 6.67 2.15 6 6.00 1.67 Staff accessibility 9 7.00 1.80 49 6.86 2.21 19 8.00 1.33 13 6.62 1.98 11 6.64 1.63 12 6.33 2.02 10 7.90 1.66 12 6.50 2.15 7 5.29 2.75 Collaboration with the private sector 8 6.88 1.73 36 6.94 1.91 13 8.23 1.01 11 6.27 2.69 11 5.55 2.91 11 7.18 1.60 5 8.00 1.58 12 7.00 2.09 5 5.60 1.95 Straightforwardness and honesty 9 8.56 1.67 50 7.96 2.04 17 8.41 1.33 14 7.21 1.72 10 6.90 2.64 15 7.20 2.11 8 8.38 1.19 10 7.20 2.39 7 7.71 2.43 Treating clients and stakeholders in Colombia 9 8.33 1.87 50 8.18 1.93 19 8.63 1.01 12 7.67 1.67 9 7.44 1.42 15 7.73 2.28 8 8.75 .89 10 8.10 2.18 7 7.57 2.30 with respect Being a long-term partner 8 8.00 2.20 50 7.70 2.09 17 8.59 1.37 14 8.07 1.64 10 7.30 2.63 15 8.20 2.37 8 8.75 1.04 12 7.67 2.64 5 7.20 2.95 *Significantly different between stakeholder groups When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Office of Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Employee of PMU/ Local Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister a Ministry Consultant Gov. Private Bank CSO Institution Think Tank Other The Government works inefficiently 33.3% 26.3% 42.1% 25.0% 20.0% 41.2% 33.3% 6.7% 50.0% Poor donor coordination 0.0% 10.5% 5.3% 0.0% 20.0% 11.8% 25.0% 20.0% 16.7% The World Bank Group is not sensitive enough to political/social 11.1% 21.1% 15.8% 31.3% 13.3% 35.3% 41.7% 13.3% 0.0% realities on the ground Lack of/inadequate levels of capacity in Government 22.2% 21.1% 31.6% 31.3% 26.7% 41.2% 16.7% 40.0% 50.0% There is not an adequate level of citizen/civil society participation 44.4% 21.1% 10.5% 31.3% 53.3% 29.4% 25.0% 33.3% 0.0% The World Bank Group works too slowly 0.0% 8.8% 5.3% 6.3% 13.3% 5.9% 8.3% 0.0% 33.3% The World Bank Group does not do adequate follow 22.2% 14.0% 5.3% 6.3% 13.3% 5.9% 8.3% 20.0% 0.0% through/follow-up Political pressures and obstacles 55.6% 22.8% 42.1% 37.5% 20.0% 17.6% 25.0% 26.7% 50.0% Reforms are not well thought out in light of country challenges 11.1% 35.1% 26.3% 6.3% 20.0% 11.8% 16.7% 6.7% 0.0% Other 0.0% 5.3% 0.0% 0.0% 0.0% 0.0% 0.0% 13.3% 0.0% 68 World Bank Group Country Opinion Survey 2016: Colombia C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Colombia? (1-Not important at all, 10-Very important) Which of the following best describes your current position? Office of Private Sector/ Independent Academia/ President/Prime Employee of a Local Financial Sector/ Government Research Institute/ Minister/Minister Ministry PMU/ Consultant Government Private Bank CSO Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Crime and violence 8 6.75 2.25 43 6.60 2.55 12 7.92 1.62 15 7.20 1.61 11 6.73 2.76 10 6.80 2.94 7 6.57 3.41 13 7.23 2.71 6 7.00 1.26 Financial markets 8 7.25 2.76 39 7.56 2.01 14 7.36 2.56 13 7.85 1.77 12 7.33 1.78 11 7.18 2.64 8 8.88 1.13 13 7.38 2.14 6 8.50 1.22 Transport 7 7.43 2.94 44 8.00 1.80 13 9.00 1.00 14 8.36 1.86 13 8.23 1.88 12 8.08 1.24 11 7.91 1.81 12 8.17 1.40 6 8.17 1.72 Anti corruption 8 8.75 1.58 46 8.33 2.03 14 9.07 1.00 15 8.07 1.67 14 8.57 1.60 12 8.58 2.50 10 8.40 1.78 13 8.46 1.61 7 7.86 1.57 Law and justice 9 8.33 1.58 41 7.59 2.25 13 8.31 1.75 14 7.00 1.84 12 7.75 1.96 11 8.27 2.53 10 8.10 1.60 13 8.23 2.20 6 6.83 1.83 Urban development 8 8.00 1.51 45 8.20 1.80 13 8.15 1.86 16 8.00 1.71 13 7.77 2.28 12 8.67 1.44 11 8.36 1.50 12 7.83 2.33 6 8.33 1.21 Environmental sustainability 7 8.14 1.77 48 8.58 1.62 16 9.00 .97 15 8.60 1.80 12 8.50 1.45 13 9.23 1.24 11 8.82 1.08 14 9.29 .99 6 8.00 1.90 Trade and exports 8 7.13 1.55 40 7.80 2.02 12 7.33 2.23 16 7.44 1.71 12 7.25 2.22 11 8.00 1.26 9 8.78 1.09 13 6.77 2.31 6 6.67 .52 Social inclusion 8 8.63 1.41 45 8.64 1.28 13 8.46 1.33 14 7.86 1.61 13 8.08 2.56 12 8.25 2.56 10 8.60 1.51 13 8.62 1.66 7 8.14 1.95 Information and communications technology 8 7.25 2.25 43 8.28 1.33 13 7.54 2.37 13 7.62 1.98 14 7.79 2.46 11 8.64 1.29 9 8.67 1.22 13 7.23 2.31 6 7.17 1.47 Poverty reduction 7 9.29 1.11 50 8.90 1.45 18 9.11 1.02 15 8.47 1.77 13 8.54 2.07 13 9.15 1.46 10 8.90 1.60 13 9.46 1.05 7 8.71 1.38 Gender equity 8 7.88 1.46 44 7.82 2.24 15 8.27 1.49 14 7.21 2.64 13 7.85 2.41 10 8.00 2.00 10 8.10 1.29 12 8.17 2.48 6 7.50 1.52 Private sector development 8 7.88 2.03 39 7.56 2.04 13 6.85 2.61 14 6.86 2.54 12 6.50 2.50 11 6.73 2.65 10 8.30 2.06 12 6.00 2.30 6 6.67 1.21 Foreign direct investment* 8 7.63 1.69 41 7.78 2.08 13 8.00 2.12 14 7.64 2.17 12 6.17 2.92 10 6.80 2.39 10 7.80 2.44 12 5.75 2.38 5 5.60 1.82 Water and sanitation 8 8.13 1.46 46 8.46 2.00 15 8.73 1.44 13 8.69 2.02 13 8.15 2.34 12 8.50 1.73 10 8.20 1.75 14 8.71 1.73 6 7.83 2.40 Balanced territorial development 8 8.38 1.41 42 8.55 1.70 13 8.69 .95 14 8.29 1.64 11 7.64 2.73 12 8.42 1.93 10 8.40 2.17 13 8.62 2.33 6 8.17 1.47 Regulatory framework 8 8.25 1.58 40 7.20 2.19 11 6.91 2.39 13 7.38 2.18 12 7.08 2.91 11 7.64 1.63 9 7.67 2.18 11 6.27 2.65 5 6.40 1.95 Economic growth 8 8.50 2.00 51 8.57 1.63 15 8.80 1.08 15 8.00 1.93 12 7.75 2.49 10 8.00 1.33 10 9.10 .88 13 7.46 2.37 7 8.14 1.77 Energy 8 7.38 1.92 41 7.98 2.04 12 8.50 1.45 12 8.08 2.11 12 7.33 2.53 11 8.36 1.75 11 8.27 1.85 13 7.77 2.17 6 7.50 2.26 Disaster management 8 7.88 1.46 43 7.70 2.24 12 7.92 1.44 13 8.23 2.01 12 6.42 2.68 12 7.75 2.63 8 7.38 2.62 12 8.08 2.68 6 7.33 1.97 Public sector governance/ reform 8 8.38 1.60 44 8.05 2.17 12 7.83 2.08 16 8.13 1.67 14 8.00 2.32 12 8.00 1.95 10 9.10 1.60 13 7.62 2.96 6 7.00 1.41 Job creation/employment 8 7.88 2.36 41 7.66 2.39 12 8.33 1.61 15 7.47 1.73 14 7.50 2.85 11 7.91 2.55 9 8.56 2.01 13 6.85 2.51 5 6.00 1.87 Communicable/non-communicable diseases 8 6.50 2.45 38 7.24 2.57 11 7.09 1.87 15 7.00 2.14 13 6.00 2.71 9 6.67 2.50 9 7.56 2.07 12 6.25 2.67 5 6.00 1.73 Equality of opportunity 8 8.00 1.93 44 7.95 2.18 12 8.17 1.53 14 7.14 2.71 13 8.08 2.53 12 7.92 2.47 10 8.50 2.12 13 8.15 2.27 6 7.67 1.97 Social protection 8 7.75 2.19 40 7.60 2.45 12 7.58 1.51 14 7.36 2.27 13 7.62 2.40 10 7.30 2.31 10 8.60 1.65 13 8.23 2.28 6 7.50 1.87 Rural development 8 8.50 1.41 46 8.67 2.00 13 8.92 1.19 14 8.07 2.23 14 8.71 1.82 13 8.54 2.40 10 7.80 2.49 13 9.15 1.21 6 8.17 2.14 Global/regional integration 8 7.38 2.00 45 8.04 1.69 12 8.58 1.31 14 8.36 2.37 12 7.67 2.42 10 8.30 1.16 9 8.67 1.12 12 6.83 3.16 6 6.67 1.51 Peace and post-conflict agenda 7 8.43 1.40 46 8.91 1.41 15 8.60 1.99 13 8.23 2.28 13 8.38 2.63 13 8.77 2.52 9 9.11 1.69 13 8.31 2.63 7 8.57 2.15 Natural resource management 7 7.86 1.07 45 8.07 1.75 13 7.85 2.15 13 7.31 2.46 13 7.00 2.45 12 8.00 1.95 9 8.56 2.24 12 7.50 2.54 6 7.50 2.43 Health 8 7.50 2.27 42 8.31 2.24 11 8.82 .98 16 7.69 2.12 13 7.54 2.50 11 8.36 1.96 10 8.30 1.42 13 7.23 2.59 6 7.83 2.32 Climate change 8 8.25 1.67 45 8.64 2.02 15 8.93 1.44 15 8.27 2.37 11 8.27 1.90 13 8.77 1.59 9 8.78 1.30 13 8.15 2.61 6 8.17 2.32 Agricultural development 8 8.88 .99 44 8.77 1.70 13 9.15 .99 15 7.80 2.01 13 8.38 2.63 11 8.36 2.54 10 8.40 1.84 13 9.08 1.04 6 9.33 .82 Education 7 9.14 1.07 41 8.76 1.76 16 9.63 .62 14 8.71 1.94 13 8.46 1.98 12 9.17 2.04 10 9.10 1.60 13 8.77 1.64 6 8.33 2.25 *Significantly different between stakeholder groups 69 World Bank Group Country Opinion Survey 2016: Colombia C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Colombia? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Office of Private Sector/ Independent Academia/ President/Prime Employee of a Local Financial Sector/ Government Research Institute/ Minister/Minister Ministry PMU/ Consultant Government Private Bank CSO Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Gender equity 1 7.00 12 6.75 2.63 3 7.67 2.31 1 8.00 3 5.33 1.53 6 4.83 2.14 2 7.00 0.00 4 5.50 3.11 3 5.00 1.73 Information and communications technology 2 8.50 .71 11 7.73 1.90 2 4.50 .71 3 8.33 .58 4 5.00 .82 6 5.83 1.47 3 6.33 3.79 3 5.33 2.31 3 6.00 1.00 Transport* 2 7.50 .71 21 6.90 1.97 5 8.00 2.35 5 9.20 .84 6 5.50 2.07 5 6.20 1.48 3 8.33 1.15 5 7.80 1.48 3 6.00 1.73 Crime and violence 2 6.00 1.41 12 6.58 2.64 2 6.00 1.41 2 8.00 0.00 4 5.00 1.83 6 5.33 1.63 1 8.00 3 6.33 2.31 4 5.75 2.75 Law and justice 3 6.33 .58 13 6.46 2.96 3 7.67 2.52 2 8.00 0.00 3 5.67 1.53 7 5.86 2.19 2 9.00 1.41 4 7.25 2.06 4 5.75 2.75 Urban development 1 6.00 21 7.14 2.31 3 8.67 1.15 6 8.33 .82 5 6.40 2.07 7 6.29 2.56 2 7.50 .71 6 7.50 2.07 4 6.75 2.50 Environmental sustainability 4 7.00 .82 29 7.72 2.25 9 7.67 1.22 5 7.60 1.52 6 7.17 1.94 11 6.36 2.58 3 6.67 1.53 9 7.11 2.47 5 7.20 2.39 Regulatory framework 3 7.67 1.53 20 7.60 1.88 2 5.50 2.12 6 7.83 .98 6 6.83 2.40 5 5.80 2.39 3 6.33 3.79 5 5.20 1.64 3 5.67 1.53 Social inclusion 3 8.00 1.73 19 7.37 2.52 5 7.20 2.05 6 7.83 1.47 7 6.00 2.71 7 6.00 2.71 3 7.67 1.53 6 6.50 2.59 3 5.67 1.53 Communicable/non-communicable diseases 2 7.00 2.83 14 6.50 2.62 2 4.00 1.41 3 8.00 1.00 3 6.33 3.21 5 5.40 2.41 2 7.50 .71 3 5.00 3.46 4 6.00 2.45 Poverty reduction 3 7.33 1.15 27 8.04 1.60 10 7.60 1.17 6 8.33 1.21 7 6.00 2.58 10 6.40 2.80 4 6.75 2.87 6 7.83 1.72 4 6.50 1.29 Anti corruption 3 7.00 1.73 18 7.22 3.30 5 6.20 3.27 4 7.00 3.37 6 4.67 2.42 6 4.50 3.56 5 7.00 2.83 3 7.33 1.53 4 5.50 2.38 Private sector development 4 7.00 .82 14 7.93 1.82 3 7.33 2.08 5 7.20 2.95 7 6.14 2.54 6 6.00 2.61 3 9.00 1.00 2 7.50 2.12 4 6.50 1.91 Foreign direct investment 1 8.00 11 7.55 2.02 3 7.33 2.08 5 7.40 3.05 7 7.29 2.43 5 7.80 1.64 4 8.75 1.26 2 5.00 1.41 4 6.25 2.22 Water and sanitation 3 5.67 .58 30 8.07 1.87 4 7.50 1.73 6 8.17 2.23 5 6.80 2.59 7 6.14 2.04 2 6.00 1.41 7 7.14 1.35 4 7.50 1.73 Balanced territorial development 4 6.00 1.41 22 7.86 2.05 4 6.75 1.71 5 7.20 2.49 4 6.25 2.63 5 4.20 2.39 1 7.00 7 7.00 3.06 4 6.75 1.71 Trade and exports 1 8.00 13 8.31 1.65 2 6.00 1.41 4 8.75 .50 5 6.80 2.59 5 7.40 1.82 2 8.50 2.12 2 8.50 .71 4 6.25 1.50 Economic growth 3 7.33 .58 24 8.38 2.04 2 8.00 0.00 8 8.13 1.89 8 6.75 2.43 7 6.71 2.06 3 8.67 1.15 4 7.50 1.91 4 6.50 1.29 Health 3 7.33 1.53 19 7.68 2.14 3 7.33 2.08 5 7.60 1.52 3 5.67 2.89 6 4.50 2.35 2 8.00 0.00 5 8.20 1.10 3 6.67 .58 Disaster management 3 6.67 2.08 19 7.32 2.43 4 7.00 1.83 1 9.00 2 4.00 0.00 5 6.40 2.70 7 6.29 2.36 3 6.33 1.15 Public sector governance/ reform* 6 7.67 1.75 23 8.17 1.59 3 7.67 2.52 6 8.33 .82 8 6.50 2.20 8 5.00 1.60 4 7.50 3.70 5 4.80 3.19 3 6.33 .58 Job creation/employment 3 7.67 1.15 12 6.17 2.76 3 6.00 2.65 4 7.25 .96 6 5.50 2.35 6 3.83 2.32 1 7.00 3 7.00 2.00 4 6.50 2.08 Financial markets 2 8.50 .71 18 7.72 1.67 3 6.67 2.52 5 9.20 .84 5 6.80 2.59 4 5.75 2.06 4 8.50 1.73 3 6.67 2.52 4 6.25 1.71 Equality of opportunity 3 8.00 1.00 17 7.47 2.48 4 6.75 2.63 5 7.00 1.73 7 6.29 2.43 6 4.17 1.94 2 6.00 2.83 6 7.00 1.67 4 5.75 1.50 Energy 2 6.50 2.12 14 7.00 2.42 4 7.00 2.16 5 8.80 1.30 4 6.00 2.16 4 5.25 3.30 2 6.50 .71 3 8.67 .58 4 6.75 .50 Rural development 3 7.00 1.00 26 7.54 2.60 7 7.71 1.89 4 7.50 2.38 5 5.80 2.05 6 5.17 3.31 3 6.67 2.31 6 7.83 1.47 4 6.75 1.26 Global/regional integration* 2 8.50 .71 18 8.06 1.73 3 6.00 2.00 5 7.60 2.30 5 6.60 2.70 4 5.25 2.50 3 9.00 1.00 2 3.00 1.41 3 5.67 1.15 Peace and post-conflict agenda 5 7.80 1.92 20 7.90 2.59 6 9.00 1.10 5 8.40 .89 5 6.60 2.07 4 5.75 2.99 2 8.00 1.41 7 6.57 2.82 4 6.75 1.71 Education 2 7.00 0.00 25 7.72 2.17 8 9.13 .99 5 8.40 2.07 5 6.80 2.28 6 6.00 2.00 2 8.00 1.41 7 8.00 1.63 4 7.00 .82 Social protection 4 8.50 1.00 13 6.92 3.17 3 7.00 2.00 2 8.50 .71 3 6.00 2.65 5 4.40 2.07 3 8.67 .58 5 6.80 2.49 4 6.75 1.26 Climate change 3 7.00 0.00 29 7.34 2.78 5 7.40 1.67 3 6.33 3.06 6 6.83 1.94 9 6.56 2.24 2 8.00 0.00 9 7.00 2.78 5 7.80 1.64 Agricultural development 3 6.67 2.31 20 8.00 2.60 4 7.25 1.71 3 7.00 2.00 6 6.17 2.14 7 6.57 3.41 2 6.00 2.83 5 7.60 1.52 4 7.00 1.63 Natural resource management 3 5.33 3.79 19 7.53 2.55 3 6.67 1.53 2 8.00 1.41 3 5.67 2.08 8 6.50 2.56 3 6.67 3.21 4 8.50 .58 4 7.25 2.06 *Significantly different between stakeholder groups 70 World Bank Group Country Opinion Survey 2016: Colombia C. World Bank Group’s Effectiveness and Results (continued) Which of the following best describes your current position? Office of Private Sector/ Independent Academia/ President/Prime Employee of a Local Financial Sector/ Government Research Institute/ Minister/Minister Ministry PMU/ Consultant Government Private Bank CSO Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in 8 7.38 1.51 51 7.22 1.94 15 7.60 1.45 15 6.73 1.39 13 6.69 1.75 12 6.83 1.90 11 6.64 2.50 9 7.22 1.48 7 7.43 1.62 Colombia? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Colombia? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of Private Sector/ Independent Academia/ President/Prime Employee of a Local Financial Sector/ Government Research Institute/ Minister/Minister Ministry PMU/ Consultant Government Private Bank CSO Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group's financial instruments (i.e., investment lending, Development Policy 7 7.00 2.24 49 7.12 2.13 16 7.50 1.63 14 6.71 1.64 12 6.92 2.02 13 5.69 2.50 11 6.91 2.07 10 6.60 2.17 7 6.71 2.14 Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Colombia The World Bank Group meets Colombia’s needs for knowledge services (e.g., research, 8 7.38 1.30 52 7.46 1.85 13 6.92 1.80 15 6.47 1.96 10 6.50 2.12 13 5.92 1.85 10 7.00 2.11 11 6.55 2.77 7 7.57 2.07 analysis, data, technical assistance) Which of the following best describes your current position? Office of Private Sector/ Independent Academia/ President/Prime Employee of a Local Financial Sector/ Government Research Institute/ Minister/Minister Ministry PMU/ Consultant Government Private Bank CSO Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that Colombia received value for money from the World Bank 4 7.00 2.71 29 7.59 2.10 7 8.00 1.15 10 6.90 2.02 6 6.33 2.34 6 6.33 2.34 5 7.00 2.35 3 7.33 1.15 3 5.67 2.31 Group’s Reimbursable Advisory Services (RAS)? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office of Private Sector/ Independent Academia/ President/Prime Employee of a Local Financial Sector/ Government Research Institute/ Minister/Minister Ministry PMU/ Consultant Government Private Bank CSO Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group measures and corrects its work in real 6 6.83 1.94 40 6.60 2.16 12 7.67 1.61 11 6.27 2.00 8 5.38 2.07 9 5.11 2.03 6 7.00 2.10 4 6.25 2.75 5 6.60 2.30 time in Colombia? (1-To no degree at all, 10-To a very significant degree) 71 World Bank Group Country Opinion Survey 2016: Colombia D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Office of Private Sector/ Independent Academia/ President/Prime Employee of PMU/ Local Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Gov. Private Bank CSO Institution Think Tank Other Weekly 12.5% 14.8% 0.0% 6.7% 0.0% 0.0% 0.0% 12.5% 28.6% Monthly 37.5% 18.5% 47.4% 20.0% 33.3% 12.5% 33.3% 12.5% 28.6% A few times a year 50.0% 40.7% 26.3% 66.7% 33.3% 62.5% 33.3% 25.0% 28.6% Rarely 0.0% 24.1% 15.8% 13.3% 12.5% 25.0% 31.3% 14.3% Never 0.0% 1.9% 10.5% 6.7% 20.0% 12.5% 8.3% 18.8% 0.0% In Colombia, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office of Private Sector/ Independent Academia/ President/Prime Employee of a Local Financial Sector/ Government Research Institute/ Minister/Minister Ministry PMU/ Consultant Government Private Bank CSO Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 8 7.25 1.83 50 7.50 1.96 14 7.43 1.45 15 6.60 1.80 11 6.55 2.34 9 7.11 1.27 9 8.00 1.73 9 6.78 2.28 6 7.50 2.07 Lead to practical solutions 7 7.14 1.46 48 7.00 2.37 14 7.07 1.77 13 6.38 1.61 12 6.17 2.29 11 5.82 2.09 9 6.56 2.01 7 7.14 2.19 6 7.33 2.42 Are accessible (well written and easy to 8 7.63 1.06 51 7.43 2.03 16 7.00 2.03 15 6.47 2.33 12 7.42 2.35 13 6.31 2.32 10 7.60 1.43 9 7.89 1.83 5 7.00 2.24 understand) Are translated enough into local language 8 7.13 1.25 51 7.29 2.39 15 6.67 2.09 14 7.29 1.98 12 7.83 1.80 12 7.17 2.41 9 7.44 .88 9 7.44 2.01 5 7.40 2.61 Are adaptable to Colombia’s specific development challenges and country 7 7.00 1.63 50 7.16 2.38 16 7.00 1.93 14 6.57 1.74 12 6.17 2.69 11 6.09 2.55 10 7.80 1.75 7 7.57 2.64 7 7.71 2.21 circumstances Which of the following best describes your current position? Office of Private Sector/ Independent Academia/ President/Prime Employee of a Local Financial Sector/ Government Research Institute/ Minister/Minister Ministry PMU/ Consultant Government Private Bank CSO Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge 8 7.25 1.75 51 7.82 1.87 17 7.65 1.80 15 7.47 1.55 11 7.00 2.14 14 7.07 1.98 10 7.20 2.25 9 7.33 2.12 7 7.29 2.29 work and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 8 8.00 1.41 51 8.25 1.67 15 8.07 1.03 15 7.33 1.54 14 7.64 2.06 12 7.58 1.08 9 7.67 2.60 9 7.78 1.64 7 7.86 2.12 activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 72 World Bank Group Country Opinion Survey 2016: Colombia E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of Private Sector/ Independent Academia/ President/Prime Employee of a Local Financial Sector/ Government Research Institute/ Minister/Minister Ministry PMU/ Consultant Government Private Bank CSO Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds 6 6.50 2.26 37 7.89 1.94 15 8.20 1.78 6 6.17 2.64 8 7.13 2.59 11 8.55 1.44 6 7.50 1.52 5 8.20 1.30 5 6.60 2.41 promptly The World Bank Group effectively monitors and evaluates the projects and programs it 7 7.14 2.19 46 7.98 1.78 17 8.41 1.46 10 6.90 2.08 10 7.00 2.49 12 7.75 1.60 9 7.67 1.22 7 8.29 .95 5 6.60 2.07 supports The World Bank Group’s approvals and 5 5.80 2.59 41 7.95 1.83 17 7.65 2.12 9 6.11 2.15 8 7.00 1.93 9 7.67 1.66 8 7.88 1.36 5 7.40 1.52 4 5.00 .82 reviews are done in a timely fashion* The World Bank Group’s “Safeguard Policy” 5 6.20 2.05 30 7.87 2.30 15 8.00 2.10 8 7.25 1.98 7 7.14 2.27 12 7.83 2.44 4 7.25 1.71 4 6.25 3.50 5 4.80 1.48 requirements are reasonable The World Bank Group’s conditions on its 5 6.60 1.95 33 7.55 2.25 13 8.38 1.98 8 7.75 1.28 10 7.10 2.02 9 6.11 3.02 6 7.33 1.63 7 6.14 3.02 4 4.75 1.71 lending are reasonable The World Bank Group takes decisions quickly 8 6.88 1.73 44 7.20 1.89 15 6.53 1.73 10 5.60 2.27 7 6.00 2.31 8 6.13 2.10 5 7.20 1.30 6 6.17 1.60 5 4.40 .89 in Colombia* Working with the World Bank Group increases 8 7.25 2.05 51 7.61 2.03 17 8.00 1.94 10 7.50 1.18 7 7.57 1.72 13 6.85 2.61 9 7.89 2.37 9 7.22 2.05 5 7.20 1.79 Colombia's institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the 5 7.60 .55 31 7.42 2.32 14 8.79 1.05 5 8.20 1.30 5 6.60 2.30 8 7.38 1.85 6 7.67 1.37 4 7.75 .96 3 6.33 .58 World Bank Group makes appropriate use of them The World Bank Group provides effective implementation support (i.e., supervision of 7 7.86 1.35 44 7.64 2.40 17 8.29 1.83 6 8.00 1.26 9 7.11 2.15 12 7.75 1.54 9 7.78 1.30 6 8.17 1.33 5 6.60 2.07 projects) *Significantly different between stakeholder groups Which of the following best describes your current position? Office of Private Sector/ Independent Academia/ President/Prime Employee of a Local Financial Sector/ Government Research Institute/ Minister/Minister Ministry PMU/ Consultant Government Private Bank CSO Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that 5 7.40 .55 35 7.26 2.08 11 6.64 2.01 11 7.09 1.38 9 6.67 2.29 10 7.10 2.02 6 7.83 .75 6 6.67 2.80 5 6.20 1.92 promote private public partnerships in Colombia? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes the World Bank Group’s support in Colombia? (Select only one response) Office of Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Employee of PMU/ Local Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister a Ministry Consultant Gov. Private Bank CSO Institution Think Tank Other The World Bank Group is sufficiently selective and focuses on the 62.5% 54.7% 57.9% 28.6% 42.9% 31.3% 36.4% 20.0% 28.6% most important development challenges in Colombia The World Bank Group is not sufficiently selective in Colombia, 25.0% 26.4% 5.3% 28.6% 21.4% 31.3% 36.4% 26.7% 14.3% and it is involved in too many areas of development Don't know 12.5% 18.9% 36.8% 42.9% 35.7% 37.5% 27.3% 53.3% 57.1% 73 World Bank Group Country Opinion Survey 2016: Colombia F. The Future Role of the World Bank Group in Colombia Which of the following SHOULD the World Bank Group do to make itself of greater value in Colombia? (Choose no more than TWO) Office of Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Employee of PMU/ Local Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister a Ministry Consultant Gov. Private Bank CSO Institution Think Tank Other Offer more innovative financial products 25.0% 17.9% 11.1% 13.3% 14.3% 6.3% 33.3% 13.3% 16.7% Ensure greater selectivity in its work 0.0% 12.5% 0.0% 6.7% 14.3% 6.3% 25.0% 13.3% 0.0% Provide more adequate data/knowledge/statistics/figures on 0.0% 16.1% 11.1% 40.0% 7.1% 18.8% 0.0% 0.0% 16.7% Colombia’s economy* Improve the competitiveness of its financing compared to 25.0% 8.9% 11.1% 13.3% 7.1% 18.8% 8.3% 0.0% 0.0% markets (e.g., cost, timeliness, other terms) Reach out more to groups outside of Government* 25.0% 16.1% 16.7% 0.0% 42.9% 56.3% 25.0% 26.7% 50.0% Increase the level of capacity development in the country 37.5% 50.0% 44.4% 40.0% 28.6% 6.3% 58.3% 46.7% 33.3% Improve the quality of its experts as related to Colombia’s specific 12.5% 3.6% 11.1% 13.3% 14.3% 18.8% 8.3% 26.7% 16.7% challenges Offer more innovative knowledge services 0.0% 17.9% 5.6% 0.0% 21.4% 18.8% 0.0% 20.0% 0.0% Collaborate more effectively with Government clients 25.0% 14.3% 38.9% 33.3% 0.0% 12.5% 16.7% 20.0% 0.0% Work faster 37.5% 5.4% 11.1% 20.0% 14.3% 6.3% 8.3% 0.0% 33.3% Reduce the complexity of obtaining World Bank Group financing 12.5% 19.6% 27.8% 20.0% 21.4% 18.8% 8.3% 6.7% 16.7% Increase availability of Reimbursable Advisory Services (RAS) 0.0% 5.4% 5.6% 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% 0.0% 6.7% 0.0% *Significantly different between stakeholder groups When considering the combination of services that the World Bank Group offers in Colombia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Colombia? (Select only ONE response) Office of Private Sector/ Independent Academia/ President/Prime Employee of PMU/ Local Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Gov. Private Bank CSO Institution Think Tank Other Financial services 12.5% 20.4% 5.9% 13.3% 26.7% 12.5% 33.3% 13.3% 0.0% Knowledge products 12.5% 44.4% 29.4% 53.3% 46.7% 37.5% 33.3% 26.7% 33.3% Convening services 12.5% 1.9% 5.9% 0.0% 6.7% 6.3% 8.3% 13.3% 33.3% None of the above 0.0% 1.9% 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% 0.0% The combination is appropriate for Colombia 62.5% 25.9% 41.2% 26.7% 13.3% 18.8% 8.3% 26.7% 16.7% Don't know 0.0% 5.6% 17.6% 6.7% 0.0% 25.0% 16.7% 20.0% 16.7% 74 World Bank Group Country Opinion Survey 2016: Colombia G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Colombia? (Choose no more than TWO) Office of Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Employee of PMU/ Local Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister a Ministry Consultant Gov. Private Bank CSO Institution Think Tank Other Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 25.0% 23.2% 31.6% 46.7% 13.3% 25.0% 41.7% 13.3% 0.0% International newspapers* 0.0% 1.8% 10.5% 6.7% 20.0% 0.0% 8.3% 0.0% 28.6% Local radio 0.0% 7.1% 5.3% 6.7% 6.7% 0.0% 16.7% 0.0% 0.0% International radio 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Local television 12.5% 16.1% 15.8% 6.7% 0.0% 0.0% 8.3% 0.0% 14.3% International television 0.0% 5.4% 5.3% 0.0% 13.3% 6.3% 16.7% 0.0% 0.0% Local newspapers 50.0% 25.0% 36.8% 26.7% 33.3% 6.3% 33.3% 33.3% 42.9% Internet 62.5% 66.1% 63.2% 33.3% 53.3% 68.8% 41.7% 73.3% 71.4% Periodicals 50.0% 39.3% 26.3% 46.7% 33.3% 43.8% 16.7% 66.7% 42.9% Other 0.0% 3.6% 0.0% 13.3% 6.7% 12.5% 8.3% 0.0% 0.0% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Office of Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Employee of PMU/ Local Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister a Ministry Consultant Gov. Private Bank CSO Institution Think Tank Other Direct contact with World Bank Group (i.e., face to face 75.0% 28.6% 21.1% 40.0% 26.7% 18.8% 25.0% 13.3% 28.6% meetings/discussions) Mobile phones 12.5% 3.6% 0.0% 6.7% 0.0% 0.0% 0.0% 0.0% 0.0% World Bank Group’s seminars/workshops/conferences 12.5% 51.8% 57.9% 60.0% 26.7% 43.8% 50.0% 66.7% 28.6% World Bank Group’s publications and other written materials 25.0% 35.7% 36.8% 20.0% 46.7% 43.8% 25.0% 40.0% 28.6% World Bank Group’s website 12.5% 32.1% 26.3% 20.0% 33.3% 25.0% 25.0% 20.0% 28.6% Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 37.5% 8.9% 15.8% 13.3% 20.0% 6.3% 16.7% 6.7% 14.3% e-Newsletters 25.0% 30.4% 36.8% 33.3% 40.0% 50.0% 50.0% 46.7% 71.4% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? Office of Private Sector/ Independent Academia/ President/Prime Employee of PMU/ Local Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Gov. Private Bank CSO Institution Think Tank Other Yes 50.0% 25.0% 25.0% 6.7% 16.7% 28.6% 16.7% 23.1% 40.0% No 50.0% 75.0% 75.0% 93.3% 83.3% 71.4% 83.3% 76.9% 60.0% 75 World Bank Group Country Opinion Survey 2016: Colombia G. Communication and Information Sharing (continued) If yes, from which of the following sources did you learn about the World Bank Group's Access to Information Policies? (Select only ONE response) Office of Private Sector/ Independent Academia/ President/Prime Employee of PMU/ Local Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Gov. Private Bank CSO Institution Think Tank Other World Bank Group’s seminars/workshops/conferences 0.0% 25.0% 33.3% 0.0% 25.0% 0.0% 100.0% 40.0% 0.0% World Bank Group’s website 0.0% 25.0% 50.0% 100.0% 25.0% 16.7% 0.0% 40.0% 50.0% World Bank Group’s e-Newsletters 0.0% 5.0% 0.0% 0.0% 0.0% 33.3% 0.0% 0.0% 0.0% News/Media 0.0% 15.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 25.0% Colleagues/Friends/Peer organizations 75.0% 25.0% 16.7% 0.0% 25.0% 50.0% 0.0% 20.0% 25.0% Other 25.0% 5.0% 0.0% 0.0% 25.0% 0.0% 0.0% 0.0% 0.0% Have you requested information from the World Bank Group on its activities in the past year?* Office of Private Sector/ Independent Academia/ President/Prime Employee of PMU/ Local Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Gov. Private Bank CSO Institution Think Tank Other Yes 75.0% 21.4% 15.8% 26.7% 42.9% 12.5% 25.0% 20.0% 28.6% No 25.0% 78.6% 84.2% 73.3% 57.1% 87.5% 75.0% 80.0% 71.4% *Significantly different between stakeholder groups Were you able to obtain this information? Office of Private Sector/ Independent Academia/ President/Prime Employee of PMU/ Local Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Gov. Private Bank CSO Institution Think Tank Other Yes 66.7% 100.0% 100.0% 75.0% 71.4% 100.0% 100.0% 100.0% 100.0% No 33.3% 0.0% 0.0% 25.0% 28.6% 0.0% 0.0% 0.0% 0.0% Do you use/have you used the World Bank Group website? Office of Private Sector/ Independent Academia/ President/Prime Employee of PMU/ Local Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Gov. Private Bank CSO Institution Think Tank Other Yes 100.0% 82.1% 89.5% 80.0% 86.7% 81.3% 66.7% 73.3% 100.0% No 0.0% 17.9% 10.5% 20.0% 13.3% 18.8% 33.3% 26.7% 0.0% Do you currently consult the World Bank Group social media sites (e.g., Facebook, blogs, Twitter, YouTube, and Flickr)? Office of Private Sector/ Independent Academia/ President/Prime Employee of PMU/ Local Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Gov. Private Bank CSO Institution Think Tank Other Yes 50.0% 25.0% 36.8% 26.7% 26.7% 37.5% 33.3% 26.7% 28.6% No 50.0% 75.0% 63.2% 73.3% 73.3% 62.5% 66.7% 73.3% 71.4% 76 World Bank Group Country Opinion Survey 2016: Colombia G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of Private Sector/ Independent Academia/ President/Prime Employee of a Local Financial Sector/ Government Research Institute/ Minister/Minister Ministry PMU/ Consultant Government Private Bank CSO Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD When I need information from the World Bank Group I know how to find it (e.g., whom to call, 8 6.75 2.12 48 6.79 2.58 19 7.58 2.76 11 6.64 2.29 13 6.62 1.98 14 6.36 1.82 11 7.27 2.90 14 6.79 3.07 6 7.00 2.19 where to reach them, etc.) The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, 6 6.67 1.86 39 6.69 2.64 14 6.29 2.79 10 7.70 1.34 7 6.43 3.05 8 6.13 2.03 6 8.00 1.79 12 6.67 2.53 5 6.00 3.94 YouTube, Flickr) are valuable sources of information about the institution The World Bank Group is responsive to my 8 6.50 2.88 34 7.85 1.89 18 8.56 1.98 8 7.13 2.30 9 7.44 2.55 8 7.38 2.26 8 8.50 1.77 8 8.00 2.27 5 5.80 3.03 information requests and inquiries H. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country?* (Select only ONE response) Office of Private Sector/ Independent Academia/ President/Prime Employee of PMU/ Local Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Gov. Private Bank CSO Institution Think Tank Other Yes 45.5% 37.1% 70.0% 18.8% 27.8% 23.8% 41.7% 43.8% 14.3% No 54.5% 62.9% 30.0% 81.3% 72.2% 76.2% 58.3% 56.3% 85.7% *Significantly different between stakeholder groups Which of the following agencies of the World Bank Group do you primarily engage with in Colombia?* (Select only ONE response) Office of Private Sector/ Independent Academia/ President/Prime Employee of PMU/ Local Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Gov. Private Bank CSO Institution Think Tank Other The World Bank (IBRD/IDA) 81.8% 86.4% 100.0% 68.8% 26.7% 80.0% 80.0% 81.3% 85.7% The International Finance Corporation (IFC) 18.2% 3.4% 0.0% 12.5% 66.7% 5.0% 10.0% 0.0% 0.0% The Multilateral Investment Guarantee Agency (MIGA) 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 10.2% 0.0% 18.8% 6.7% 15.0% 10.0% 18.8% 14.3% *Significantly different between stakeholder groups Do your projects involve both the World Bank and the IFC?* Office of Private Sector/ Independent Academia/ President/Prime Employee of PMU/ Local Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Gov. Private Bank CSO Institution Think Tank Other Yes 45.5% 25.4% 10.5% 43.8% 52.9% 14.3% 16.7% 12.5% 28.6% No 54.5% 74.6% 89.5% 56.3% 47.1% 85.7% 83.3% 87.5% 71.4% *Significantly different between stakeholder groups 77 World Bank Group Country Opinion Survey 2016: Colombia H. Background Information (continued) If yes, what was your view of how the two institutions work together in Colombia? (Select only ONE response) Office of Private Sector/ Independent Academia/ President/Prime Employee of PMU/ Local Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Gov. Private Bank CSO Institution Think Tank Other The two institutions work well together 60.0% 38.9% 50.0% 28.6% 22.2% 66.7% 50.0% 0.0% 50.0% The way the two institutions work together needs improvement 40.0% 27.8% 50.0% 28.6% 44.4% 0.0% 50.0% 33.3% 50.0% The two institutions do not work well together 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% Don't know 0.0% 33.3% 0.0% 42.9% 22.2% 33.3% 0.0% 66.7% 0.0% Which of the following describes most of your exposure to the World Bank Group in Colombia? (Choose no more than TWO) Office of Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Employee of PMU/ Local Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister a Ministry Consultant Gov. Private Bank CSO Institution Think Tank Other Observer (i.e., follow in media, discuss in informal conversations, 27.3% 18.0% 10.5% 12.5% 11.1% 4.8% 18.2% 43.8% 33.3% etc.) Use World Bank Group reports/data* 45.5% 21.3% 0.0% 37.5% 38.9% 47.6% 36.4% 31.3% 66.7% Engage in World Bank Group related/sponsored events/activities 45.5% 47.5% 52.6% 50.0% 44.4% 33.3% 54.5% 43.8% 33.3% Collaborate as part of my professional duties* 36.4% 47.5% 68.4% 18.8% 27.8% 38.1% 18.2% 12.5% 16.7% Use World Bank Group website for information, data, research, 18.2% 21.3% 15.8% 37.5% 33.3% 33.3% 27.3% 31.3% 16.7% etc. *Significantly different between stakeholder groups What’s your gender? Office of Private Sector/ Independent Academia/ President/Prime Employee of PMU/ Local Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Gov. Private Bank CSO Institution Think Tank Other Female 36.4% 37.7% 75.0% 31.3% 33.3% 57.1% 25.0% 41.2% 42.9% Male 63.6% 62.3% 25.0% 68.8% 66.7% 42.9% 75.0% 58.8% 57.1% 78 World Bank Group Country Opinion Survey 2016: Colombia Appendix C: Responses to Indicator Questions by Geographic Location17  Bogota N=148  Outside Bogota N=36 B. Overall Attitudes toward the World Bank Group Overall, please rate your impression of the effectiveness of these organizations in Colombia. (1-Not effective at all, 10-Extremely effective) Which best represents your geographic location? Bogota Outside Bogota N Mean SD N Mean SD World Bank Group (WBG) 131 7.27 1.93 25 7.28 2.21 To what extent do you agree with the following statements about the World Bank Group’s work in Colombia? (1-Strongly disagree, 10-Strongly agree) Which bes t repres ents your geographic location? Bogota Outs ide Bogota N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in developm ent in 135 6.91 1.97 31 6.61 2.12 Colom bia The World Bank Group’s work is aligned with what I cons ider the developm ent 130 6.95 1.92 29 6.45 1.78 priorities for Colom bia To what extent is the World Bank Group an effective development partner in Colombia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Bogota Outside Bogota N Mean SD N Mean SD Responsiveness to needs 117 6.69 2.00 19 6.89 2.13 Flexibility (in terms of the institution’s 113 6.35 1.95 21 6.57 1.89 products and services) Flexibility (in terms of changing country 117 6.41 1.93 21 6.52 1.86 circumstances) Being inclusive 116 6.76 2.03 20 6.85 1.84 Openness (sharing data and other 121 7.68 1.59 24 7.21 1.84 information) Collaboration with the Government 126 8.18 1.31 24 7.83 1.76 The speed in which it gets things 119 6.34 2.08 20 6.25 2.27 accomplished on the ground Ease of access to the people at the World Bank Group who are making decisions 116 7.01 2.25 22 6.32 2.44 important to my work Collaboration with civil society 103 6.71 1.97 20 5.90 2.57 Staff accessibility 121 7.03 1.96 20 6.30 2.36 Collaboration with the private sector 95 6.89 2.14 16 7.13 1.63 Straightforwardness and honesty 119 7.92 1.94 20 7.10 2.10 Treating clients and stakeholders in 118 8.19 1.74 20 7.85 1.98 Colombia with respect Being a long-term partner 116 7.91 2.09 23 8.26 1.91 17 184 respondents provided information about their geographic location. Only these respondents were included in the analysis presented in this appendix. 79 World Bank Group Country Opinion Survey 2016: Colombia C. World Bank Group’s Effectiveness and Results Which best represents your geographic location? Bogota Outside Bogota N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 119 7.13 1.73 23 6.91 2.07 development results in Colombia? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Colombia? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Bogota Outside Bogota N Mean SD N Mean SD The World Bank Group's financial instrum ents (i.e., investm ent lending, Developm ent Policy Loan, Trust Funds, 117 6.92 2.06 23 6.57 2.19 Program 4 Result, etc.) m eet the needs of Colom bia The World Bank Group m eets Colom bia’s needs for knowledge services (e.g., 119 7.05 1.92 21 6.57 2.27 research, analysis, data, technical assistance) D. The World Bank Group’s Knowledge Work and Activities In Colombia, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Bogota Outside Bogota N Mean SD N Mean SD Are adaptable to Colombia’s specific development challenges and country 113 6.99 2.21 22 6.91 2.45 circumstances Which bes t repres ents your geographic location? Bogota Outs ide Bogota N Mean SD N Mean SD Overall, how s ignificant a contribution do you believe the World Bank Group's 120 7.42 1.89 23 7.78 1.95 knowledge work and activities m ake to developm ent res ults in your country? Overall, how would you rate the technical quality of the World Bank Group's 118 7.86 1.71 23 8.13 1.46 knowledge work and activities ? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which bes t repres ents your geographic location? Bogota Outs ide Bogota N Mean SD N Mean SD The World Bank Group takes decis ions 92 6.68 1.93 15 6.20 2.04 quickly in Colom bia Where country s ys tem s (e.g., procurem ent, financial m anagem ent, etc.) 69 7.71 1.55 11 7.64 3.11 are adequate, the World Bank Group m akes appropriate us e of them 80 World Bank Group Country Opinion Survey 2016: Colombia Appendix D: Responses to Selected Questions by Level of Collaboration with the World Bank Group18 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY16 Colombia COS questionnaire: All 10-point scale questions and question B8 “When thinking about how the World Bank Group can have the most impact on development results in Colombia, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Colombia?” Collaborating with the WBG N=68 Not collaborating with the WBG N=115 B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Colombia? (1-Not familiar at all, 10-Extremely familiar) Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD World Bank Group (WBG)* 67 8.06 1.74 110 6.63 2.17 Inter-American Development Bank (IDB/BID) 66 7.33 2.28 104 6.66 2.38 Latin American Development Bank (CAF) 66 5.64 2.93 105 5.07 2.75 *Significantly different between collaborators and non-collaborators Overall, please rate your impression of the effectiveness of these organizations in Colombia. (1-Not effective at all, 10-Extremely effective) Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD World Bank Group (WBG)* 61 7.85 1.31 95 6.82 2.23 Inter-American Development Bank (IDB/BID)* 53 7.77 1.68 87 6.89 2.13 Latin American Development Bank (CAF) 39 6.05 2.04 72 5.79 2.48 *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to 62 8.29 1.40 92 7.49 2.11 help Colombia solve its most complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators 18Only 183 respondents provided information about their level of collaboration with the World Bank Group (question H3 in the questionnaire). Therefore, only these respondents were included in the analysis presented in this appendix. 81 World Bank Group Country Opinion Survey 2016: Colombia B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Colombia, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Colombia? (Choose no more than THREE) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Health 13.4% 9.9% Crime and violence 1.5% 2.7% Transport 11.9% 13.5% Agricultural development 7.5% 15.3% Global/regional integration 3.0% 1.8% Job creation/employment 10.4% 6.3% Public sector governance/ reform 17.9% 14.4% Social protection 7.5% 1.8% Rural development 29.9% 29.7% Foreign direct investment 1.5% 1.8% Education 28.4% 25.2% Balanced territorial development 14.9% 10.8% Energy 1.5% 0.9% Gender equity 0.0% 2.7% Financial markets 1.5% 1.8% Urban development 0.0% 2.7% Environmental sustainability 17.9% 17.1% Economic growth 17.9% 13.5% Private sector development 3.0% 4.5% Water and sanitation 9.0% 10.8% Peace and post-conflict agenda 19.4% 23.4% Climate change 20.9% 10.8% Information and communications technology 3.0% 1.8% Trade and exports 0.0% 2.7% Equality of opportunity 4.5% 10.8% Law and justice 3.0% 4.5% Regulatory framework 1.5% 2.7% Communicable/non-communicable diseases 0.0% 0.0% Social inclusion 6.0% 9.9% Natural resource management 0.0% 2.7% Poverty reduction 14.9% 19.8% Anti corruption 20.9% 15.3% Disaster management 3.0% 0.9% 82 World Bank Group Country Opinion Survey 2016: Colombia B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Colombia? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Overall the World Bank Group currently plays a 63 7.30 1.84 103 6.51 2.05 relevant role in development in Colombia* The World Bank Group’s work is aligned with what I 64 7.30 1.64 95 6.49 2.02 consider the development priorities for Colombia* *Significantly different between collaborators and non-collaborators To what extent is the World Bank Group an effective development partner in Colombia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Responsiveness to needs* 55 7.16 1.66 80 6.38 2.15 Flexibility (in terms of the institution’s products and 55 6.76 1.66 78 6.12 2.05 services) Flexibility (in terms of changing country 57 6.95 1.67 80 6.05 1.95 circumstances)* Being inclusive* 54 7.24 1.78 81 6.48 2.06 Openness (sharing data and other information) 57 7.84 1.51 87 7.36 1.72 Collaboration with the Government 60 8.30 1.21 89 7.94 1.55 The speed in which it gets things accomplished on 60 6.73 1.70 78 6.03 2.25 the ground* Ease of access to the people at the World Bank Group who are making decisions important to my 57 7.68 1.74 81 6.33 2.47 work* Collaboration with civil society* 46 7.09 1.77 77 6.21 2.23 Staff accessibility* 61 7.56 1.46 80 6.43 2.29 Collaboration with the private sector* 46 7.52 1.83 65 6.46 2.16 Straightforwardness and honesty* 59 8.46 1.32 80 7.28 2.26 Treating clients and stakeholders in Colombia with 60 8.62 1.22 78 7.72 2.08 respect* Being a long-term partner* 59 8.39 1.71 79 7.56 2.26 *Significantly different between collaborators and non-collaborators 83 World Bank Group Country Opinion Survey 2016: Colombia C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Colombia? (1-Not important at all, 10-Very important) Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Crime and violence 48 7.06 2.11 76 6.80 2.58 Financial markets 49 7.59 2.03 74 7.59 2.13 Transport 50 8.40 1.37 82 8.00 1.91 Anti corruption 52 8.69 1.57 86 8.27 1.91 Law and justice 50 7.88 2.00 78 7.71 2.08 Urban development 52 7.87 1.91 83 8.31 1.69 Environmental sustainability 55 8.65 1.42 86 8.77 1.51 Trade and exports 50 7.70 1.91 76 7.47 1.89 Social inclusion 52 8.35 1.62 82 8.46 1.74 Information and communications technology 51 7.96 1.89 78 7.95 1.79 Poverty reduction 59 8.86 1.56 86 8.97 1.39 Gender equity 53 8.00 1.99 78 7.74 2.13 Private sector development 50 7.32 2.36 74 7.03 2.22 Foreign direct investment 48 7.58 2.29 76 7.11 2.31 Water and sanitation 54 8.43 1.82 82 8.45 1.92 Balanced territorial development 52 8.67 1.38 76 8.21 2.05 Regulatory framework 46 6.98 2.19 73 7.37 2.26 Economic growth 59 8.63 1.61 81 8.16 1.83 Energy 50 8.02 1.99 75 7.95 1.99 Disaster management 49 7.84 1.80 76 7.55 2.50 Public sector governance/ reform 53 8.04 2.09 81 8.02 2.10 Job creation/employment 49 7.86 2.11 78 7.54 2.38 Communicable/non-communicable diseases 46 7.11 2.31 73 6.70 2.44 Equality of opportunity 52 7.88 2.06 79 7.97 2.30 Social protection 49 7.53 2.20 76 7.79 2.19 Rural development 53 8.66 1.82 83 8.52 2.00 Global/regional integration 53 7.89 2.08 74 7.96 1.92 Peace and post-conflict agenda 52 8.52 1.92 83 8.75 2.01 Natural resource management 54 7.80 2.06 76 7.80 2.07 Health 51 7.90 2.16 78 8.15 2.08 Climate change 52 8.25 1.89 82 8.74 1.96 Agricultural development 54 8.54 1.78 78 8.74 1.79 Education 52 8.77 1.59 79 8.97 1.77 84 World Bank Group Country Opinion Survey 2016: Colombia C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Colombia? (1-Not effective at all, 10-Very effective) Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Gender equity* 14 7.14 2.03 20 5.30 2.23 Information and communications technology 12 7.50 2.15 25 6.16 1.89 Transport* 23 8.00 1.71 32 6.50 1.92 Crime and violence 11 7.00 1.73 24 5.63 2.16 Law and justice* 14 7.93 2.06 26 5.77 2.16 Urban development 21 7.67 1.56 33 6.82 2.34 Environmental sustainability* 39 7.87 1.54 41 6.73 2.38 Regulatory framework 20 7.30 2.03 33 6.64 2.09 Social inclusion 24 7.58 1.98 34 6.44 2.45 Communicable/non-communicable diseases 16 7.00 2.39 22 5.68 2.38 Poverty reduction 35 7.80 1.49 41 7.02 2.22 Anti corruption 18 7.28 2.56 35 5.83 3.13 Private sector development* 18 8.00 1.64 30 6.67 2.26 Foreign direct investment 15 7.87 2.00 27 7.11 2.14 Water and sanitation* 32 8.09 1.44 36 6.89 2.16 Balanced territorial development* 23 7.96 1.52 32 6.16 2.54 Trade and exports 14 8.29 1.90 24 7.38 1.66 Economic growth* 23 8.43 1.70 40 7.33 2.03 Health* 22 8.09 1.41 26 6.23 2.29 Disaster management* 17 7.88 1.80 26 6.00 2.24 Public sector governance/ reform* 27 7.81 2.08 39 6.69 2.26 Job creation/employment 13 6.69 2.18 29 5.76 2.42 Financial markets 18 7.61 2.20 30 7.37 1.83 Equality of opportunity* 21 7.67 1.83 32 5.91 2.31 Energy* 17 8.06 1.68 25 6.28 2.19 Rural development* 26 8.08 1.41 37 6.38 2.65 Global/regional integration* 20 7.90 2.05 25 6.56 2.29 Peace and post-conflict agenda* 24 8.29 1.65 33 6.97 2.57 Education 28 8.18 1.70 36 7.31 2.08 Social protection 16 7.75 2.05 26 6.35 2.61 Climate change* 31 8.16 1.73 40 6.38 2.50 Agricultural development* 20 8.10 1.52 34 6.74 2.65 Natural resource management* 21 8.00 1.90 28 6.39 2.51 *Significantly different between collaborators and non-collaborators 85 World Bank Group Country Opinion Survey 2016: Colombia C. World Bank Group’s Effectiveness and Results (continued) Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD To what extent does the World Bank Group’s work 57 7.53 1.65 83 6.80 1.83 help to achieve development results in Colombia?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators To what extent do you agree with the following statements about the World Bank Group in Colombia? (1-Strongly disagree, 10-Strongly agree) Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD The World Bank Group's financial ins trum ents (i.e., inves tm ent lending, Developm ent Policy Loan, Trus t 55 7.33 1.75 84 6.61 2.20 Funds , Program 4 Res ult, etc.) m eet the needs of Colom bia* The World Bank Group m eets Colom bia’s needs for knowledge s ervices (e.g., res earch, analys is , data, 52 7.63 1.75 86 6.57 2.01 technical as s is tance)* *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD To what extent do you believe that Colombia received value for money from the World Bank Group’s 28 7.57 1.57 45 6.91 2.29 Reimbursable Advisory Services (RAS)? (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD To what extent do you believe the World Bank Group measures and corrects its work in real time in 41 7.24 1.95 60 5.97 2.07 Colombia?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators D. The World Bank Group’s Knowledge Work and Activities In Colombia, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Are timely* 56 7.68 1.69 74 6.91 1.97 Lead to practical solutions* 51 7.33 1.84 75 6.35 2.21 Are accessible (well written and easy to understand)* 57 7.95 1.75 81 6.65 2.06 Are translated enough into local language 54 7.69 2.09 80 7.00 2.06 Are adaptable to Colombia’s specific development 53 7.51 1.97 80 6.61 2.34 challenges and country circumstances* *Significantly different between collaborators and non-collaborators 86 World Bank Group Country Opinion Survey 2016: Colombia D. The World Bank Group’s Knowledge Work and Activities (continued) Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Overall, how s ignificant a contribution do you believe the World Bank Group's knowledge work and 57 7.93 1.59 84 7.18 2.03 activities m ake to developm ent res ults in your country?* Overall, how would you rate the technical quality of the 54 8.20 1.28 85 7.72 1.86 World Bank Group's knowledge work and activities ? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between collaborators and non-collaborators E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD The World Bank Group dis burs es funds prom ptly 43 7.81 1.88 55 7.55 2.11 The World Bank Group effectively m onitors and 52 8.15 1.61 70 7.40 1.88 evaluates the projects and program s it s upports * The World Bank Group’s approvals and reviews are 47 7.89 1.59 59 7.02 2.17 done in a tim ely fas hion* The World Bank Group’s “Safeguard Policy” 37 7.65 2.31 53 7.25 2.30 requirem ents are reas onable The World Bank Group’s conditions on its lending are 37 7.84 1.95 58 6.81 2.41 reas onable* The World Bank Group takes decis ions quickly in 49 7.10 1.69 59 6.17 2.06 Colom bia* Working with the World Bank Group increas es 55 8.13 1.54 73 7.04 2.18 Colom bia's ins titutional capacity* Where country s ys tem s (e.g., procurem ent, financial m anagem ent, etc.) are adequate, the World Bank 37 8.03 1.48 44 7.34 2.08 Group m akes appropriate us e of them The World Bank Group provides effective 52 8.00 1.79 62 7.47 2.08 im plem entation s upport (i.e., s upervis ion of projects ) *Significantly different between collaborators and non-collaborators Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find s olutions that prom ote 33 7.21 1.75 64 6.92 1.99 private public partners hips in Colom bia? (1-To no degree at all, 10-To a very significant degree) G. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD When I need inform ation from the World Bank Group I know how to find it (e.g., whom to call, where to reach 57 7.68 2.32 86 6.29 2.41 them , etc.)* The World Bank Group’s s ocial m edia channels (e.g., blogs , Facebook, Twitter, YouTube, Flickr) are 45 6.82 2.47 61 6.57 2.51 valuable s ources of inform ation about the ins titution The World Bank Group is res pons ive to m y 51 8.08 2.18 54 7.31 2.20 inform ation reques ts and inquiries *Significantly different between collaborators and non-collaborators 87 World Bank Group Country Opinion Survey 2016: Colombia Appendix E: Responses to Selected Questions by Year19 *All data presented in this appendix are weighted. As a result, means of the FY 2016 data and the total number of respondents each year will be slightly different from those in FY 2013 appendices. FY 2013 Number of comparable respondents = 247  FY 2016 Number of comparable respondents = 184 By weighting, the FY 2013 data has the same stakeholder composition as it is in FY 2016. Therefore, the two years are comparable. Respondents from the office of a parliamentarian, trade unions, faith-based groups, and youth groups were not included in the year comparison analysis, because there were no respondents from the office of a parliamentarian in FY 2016 and no respondents from the youth groups in FY 2013. There were no respondents from trade unions or faith-based groups in neither years. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY2016 FY2013 Office of the President, Prime Minister 1.6% 1.6% Office of Minister 4.3% 4.3% Employee of a Ministry 33.7% 33.7% PMU/ Consultant 10.9% 10.9% Local Government 8.7% 8.7% Bilateral/ Multilateral Agency 1.6% 1.6% Private Sector Organization 7.6% 7.6% Private Foundation 3.8% 3.8% Financial Sector/ Private Bank 2.2% 2.2% NGO/ Community Based Organization 7.6% 7.6% Media 1.6% 1.6% Independent Government Institution 6.5% 6.5% Academia/ Research Institute/ Think Tank 9.2% 9.2% Judiciary Branch 0.5% 0.5% A. General Issues Facing Colombia In general would you say that Colombia is headed in…?* Percentage of Respondents FY2016 FY2013 The right direction 64.5% 76.7% The wrong direction 12.0% 7.2% Not sure 23.5% 16.1% *Significantly different between FY2016 and FY2013 B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Colombia? year FY 2016 FY 2013 N Mean SD N Mean SD World Bank Group (WBG) 178 7.18 2.13 246 6.95 2.07 Inter-American Development Bank (IDB/BID) 171 6.94 2.35 247 7.35 2.17 Latin American Development Bank (CAF)* 172 5.27 2.82 245 6.42 2.73 (1-Not familiar at all, 10-Extremely familiar) *Significantly different between FY2016 and FY2013 19 Only those questions that were asked in the FY 2013 and FY 2016 country opinion surveys, with similar response scales/options, are presented. 88 World Bank Group Country Opinion Survey 2016: Colombia B. Overall Attitudes toward the World Bank Group (continued) Overall, please rate your impression of the effectiveness of these organizations in Colombia. year FY 2016 FY 2013 N Mean SD N Mean SD World Bank Group (WBG) 157 7.24 1.99 221 6.94 1.79 Inter-American Development Bank (IDB/BID) 141 7.24 2.02 220 7.19 1.50 Latin American Development Bank (CAF)* 112 5.86 2.33 174 6.55 1.82 (1-Not effective at all, 10-Very effective) *Significantly different between FY2016 and FY2013 year FY 2016 FY 2013 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and 155 7.83 1.90 210 7.83 1.55 knowledge) to help Colombia solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group’s work in Colombia? (1-Strongly disagree, 10-Strongly agree) year FY 2016 FY 2013 N Mean SD N Mean SD Overall the World Bank Group currently plays a 167 6.83 2.01 232 6.81 1.95 relevant role in development in Colombia The World Bank Group’s work is aligned with what I consider the development priorities for 160 6.84 1.92 223 6.66 1.91 Colombia 89 World Bank Group Country Opinion Survey 2016: Colombia B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Colombia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) year FY 2016 FY 2013 N Mean SD N Mean SD Responsiveness to needs 136 6.72 2.01 202 6.35 1.92 Flexibility (in terms of the institution’s products 134 6.40 1.92 207 6.41 1.82 and services) Flexibility (in terms of changing country 138 6.44 1.89 195 6.26 1.91 circumstances) Being inclusive 136 6.79 1.97 Openness (sharing data and other information)* 145 7.56 1.65 210 7.08 2.05 Collaboration with the Government 150 8.09 1.43 217 8.15 1.45 The speed in which it gets things accomplished 139 6.35 2.06 199 6.22 2.03 on the ground Ease of access to the people at the World Bank Group who are making decisions important to my 139 6.88 2.29 work Collaboration with civil society 124 6.55 2.10 Staff accessibility 142 6.90 2.05 207 6.99 2.03 Collaboration with the private sector 112 6.90 2.08 Straightforwardness and honesty 140 7.78 1.99 206 7.77 1.80 Treating clients and stakeholders in Colombia 139 8.11 1.80 with respect Being a long-term partner 139 7.93 2.08 *Significantly different between FY2016 and FY2013 90 World Bank Group Country Opinion Survey 2016: Colombia C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Colombia? (1-Not effective at all, 10-Very effective) year FY 2016 FY 2013 N Mean SD N Mean SD Gender equity 35 6.14 2.33 Information and communications technology 37 6.59 2.05 Transport 55 7.13 1.96 Crime and violence 36 6.14 2.14 Law and justice 41 6.59 2.34 Urban development 55 7.18 2.09 179 6.94 1.83 Environmental sustainability 81 7.31 2.08 Regulatory framework 53 6.89 2.07 Social inclusion 59 6.95 2.32 Communicable/non-communicable diseases 38 6.24 2.44 Poverty reduction 77 7.42 1.96 Anti corruption 54 6.37 3.00 Private sector development 48 7.17 2.14 Foreign direct investment 42 7.38 2.09 Water and sanitation 68 7.46 1.94 Balanced territorial development 56 6.95 2.33 Trade and exports 38 7.71 1.78 Economic growth 63 7.73 1.98 Health 49 7.12 2.13 Disaster management 44 6.80 2.26 155 6.72 1.81 Public sector governance/ reform 66 7.15 2.24 174 6.99 1.72 Job creation/employment 42 6.05 2.36 Financial markets 48 7.46 1.96 Equality of opportunity 54 6.65 2.28 Energy 42 7.00 2.16 Rural development 64 7.11 2.36 Global/regional integration 45 7.16 2.27 Peace and post-conflict agenda 58 7.55 2.30 Education* 64 7.69 1.96 166 6.60 1.88 Social protection 42 6.88 2.48 Climate change 71 7.15 2.36 Agricultural development 54 7.24 2.38 Natural resource management 49 7.08 2.39 *Significantly different between FY2016 and FY2013 91 World Bank Group Country Opinion Survey 2016: Colombia C. World Bank Group’s Effectiveness and Results (continued) year FY 2016 FY 2013 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in 141 7.10 1.79 230 6.92 1.55 Colombia? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Colombia? (1-Strongly disagree, 10-Strongly agree) year FY 2016 FY 2013 N Mean SD N Mean SD The World Bank Group's financial instruments (i.e., investment lending, Development Policy 139 6.89 2.06 227 6.76 1.67 Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Colombia The World Bank Group meets Colombia’s needs for knowledge services (e.g., research, analysis, 139 6.99 1.98 234 6.70 1.79 data, technical assistance) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Percentage of Respondents FY2016 FY2013 Weekly 8.6% 7.7% Monthly 24.7% 14.9% A few times a year 40.7% 44.4% Rarely 17.9% 21.4% Never 8.0% 11.7% In Colombia, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) year FY 2016 FY 2013 N Mean SD N Mean SD Are timely 131 7.25 1.89 208 6.90 1.61 Lead to practical solutions 127 6.76 2.12 Are accessible (well written and easy to 139 7.21 2.04 212 7.30 1.68 understand) Are translated enough into local language 135 7.27 2.09 203 6.95 2.16 Are adaptable to Colombia’s specific development challenges and country 134 6.99 2.24 214 7.00 1.74 circumstances 92 World Bank Group Country Opinion Survey 2016: Colombia D. The World Bank Group’s Knowledge Work and Activities (continued) year FY 2016 FY 2013 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work 142 7.49 1.89 223 7.28 1.60 and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 140 7.91 1.67 221 7.43 1.56 activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between FY2016 and FY2013 E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) year FY 2016 FY 2013 N Mean SD N Mean SD The World Bank Group disburses funds promptly 99 7.69 2.01 171 7.33 2.06 The World Bank Group effectively monitors and 123 7.74 1.81 205 7.55 1.72 evaluates the projects and programs it supports The World Bank Group’s approvals and reviews 106 7.41 1.97 196 7.07 1.96 are done in a timely fashion The World Bank Group’s “Safeguard Policy” 90 7.41 2.30 173 7.33 1.87 requirements are reasonable The World Bank Group’s conditions on its lending 95 7.21 2.29 are reasonable The World Bank Group takes decisions quickly in 108 6.59 1.95 Colombia Working with the World Bank Group increases 129 7.53 2.00 218 7.58 1.80 Colombia's institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the 81 7.65 1.85 170 7.92 1.50 World Bank Group makes appropriate use of them The World Bank Group provides effective implementation support (i.e., supervision of 115 7.73 1.97 202 7.66 1.69 projects) 93 World Bank Group Country Opinion Survey 2016: Colombia G. Communication and Information Sharing Are you aware of the World Bank Group’s Access to Information Policy under which the Bank will now disclose any information in its possession that is not on a list of exceptions? Percentage of Respondents FY2016 FY2013 Yes 23.8% 30.3% No 76.2% 69.7% Have you requested information from the World Bank Group on its activities in the past year? Percentage of Respondents FY2016 FY2013 Yes 25.3% 18.0% No 74.7% 82.0% Were you able to obtain this information? Percentage of Respondents FY2016 FY2013 Yes 88.1% 88.6% No 11.9% 11.4% Do you use/have you used the World Bank Group website? Percentage of Respondents FY2016 FY2013 Yes 82.8% 80.3% No 17.2% 19.7% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) year FY 2016 FY 2013 N Mean SD N Mean SD When I need information from the World Bank Group I know how to find it (e.g., whom to call, 144 6.87 2.47 209 6.84 2.39 where to reach them, etc.) The World Bank Group is responsive to my 106 7.71 2.22 158 7.75 2.07 information requests and inquiries 94 World Bank Group Country Opinion Survey 2016: Colombia Appendix F: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally Which of the following describes most of your exposure to the World Bank Group in Colombia? (Choose no more than TWO) collaborate/work with the World Bank Indicator Question Group in your country? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Not collaborating Collaborating with No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG the WBG overall, please rate your impression of the effectiveness of the World Bank Group (WBG) in 6.82 7.85 7.35 6.83 7.44 6.89 7.14 7.42 6.98 7.73 7.34 7.07 Colombia Overall the World Bank Group currently plays a relevant 6.51 7.30 7.02 6.23 6.97 6.73 6.69 7.13 6.65 7.29 7.02 6.54 role in development in Colombia The World Bank Group’s work is aligned with what I 6.49 7.30 7.03 6.20 6.88 6.94 6.65 7.18 6.66 7.26 7.09 6.37 consider the development priorities for Colombia Responsiveness to needs 6.38 7.16 6.86 6.14 6.87 6.49 6.60 6.89 6.54 7.06 6.83 6.45 Flexibility (in terms of the institution’s products and 6.12 6.76 6.58 5.55 6.60 6.03 6.08 6.76 6.27 6.65 6.55 6.06 services) Flexibility (in terms of changing country circumstances) 6.05 6.95 6.64 5.50 6.63 6.12 6.19 6.75 6.18 6.88 6.60 6.06 Being inclusive 6.48 7.24 6.89 6.30 7.02 6.33 6.50 7.12 6.58 7.13 6.96 6.29 Openness (sharing data and other information) 7.36 7.84 7.72 7.14 7.82 7.22 7.45 7.82 7.44 7.90 7.71 7.37 Collaboration with the Government 7.94 8.30 8.24 7.50 8.17 8.02 8.00 8.25 8.08 8.19 8.10 8.19 The speed in which it gets things accomplished on the 6.03 6.73 6.39 5.95 6.60 5.68 6.04 6.60 6.15 6.58 6.48 5.81 ground Ease of access to the people at the World Bank Group 6.33 7.68 7.15 5.60 7.24 6.17 6.38 7.46 6.51 7.53 7.06 6.47 who are making decisions important to my work Collaboration with civil society 6.21 7.09 6.68 6.16 6.70 6.40 6.29 6.93 6.33 7.00 6.86 5.80 Staff accessibility 6.43 7.56 7.14 5.70 7.12 6.47 6.63 7.23 6.57 7.43 7.15 6.14 Collaboration with the private sector 6.46 7.52 7.07 6.38 7.05 6.81 6.91 7.04 6.70 7.34 7.11 6.43 Straightforwardness and honesty 7.27 8.46 7.97 6.82 7.92 7.49 7.63 7.96 7.39 8.38 7.92 7.38 Treating clients and stakeholders in Colombia with 7.72 8.62 8.27 7.38 8.25 7.85 7.96 8.31 7.94 8.40 8.13 8.16 respect Being a long-term partner 7.56 8.39 8.16 7.05 8.07 7.86 7.76 8.24 7.83 8.27 7.96 8.16 To what extent does the World Bank Group’s work help 6.80 7.53 7.14 6.77 7.21 6.80 6.93 7.24 6.81 7.49 7.22 6.65 to achieve development results in Colombia? The World Bank Group's financial instruments (i.e., investment lending, Development Policy Loan, Trust 6.61 7.33 6.99 6.32 7.05 6.54 6.75 7.03 6.61 7.33 7.15 6.09 Funds, Program 4 Result, etc.) meet the needs of Colombia The World Bank Group meets Colombia’s needs for knowledge services (e.g., research, analysis, data, 6.57 7.63 7.16 6.33 7.15 6.73 6.70 7.35 6.78 7.42 7.14 6.69 technical assistance) The World Bank Group's knowledge work and activities are adaptable to Colombia’s specific development 6.61 7.51 7.12 6.15 7.16 6.58 6.71 7.25 6.63 7.51 7.23 6.30 challenges and country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities 7.18 7.93 7.52 7.14 7.53 7.32 7.47 7.45 7.29 7.72 7.54 7.22 make to development results in your country? Overall, how would you rate the technical quality of the 7.72 8.20 7.95 7.57 8.09 7.50 7.61 8.19 7.83 8.00 7.83 8.05 World Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in 6.17 7.10 6.73 6.00 6.81 6.16 6.15 7.09 6.44 6.83 6.65 6.50 Colombia Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank 7.34 8.03 7.76 7.13 8.04 6.92 7.45 7.95 7.46 7.95 7.75 7.53 Group makes appropriate use of them Yellow highlight indicates significant difference between Yes and No means. 95 World Bank Group Country Opinion Survey 2016: Colombia Appendix G: Colombia FY 2016 Questionnaire World Bank Group Country Survey FY16 – Colombia The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Colombia or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Colombia, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Colombia. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING COLOMBIA A1. In general would you say that Colombia is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 96 World Bank Group Country Opinion Survey 2016: Colombia SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Colombia. Please identify which of the following you consider the most important development priorities in Colombia? (Choose no more than THREE) 1 Global/regional integration 18 Climate change (e.g., mitigation, adaptation) 2 Peace and post-conflict agenda 19 Poverty reduction Public sector governance/ reform (i.e., government 3 effectiveness, public financial management, public 20 Transport (e.g., roads, bridges, transportation) expenditure, fiscal system reform) Social protection (e.g., pensions, targeted social 4 21 Education assistance) 5 Gender equity 22 Agricultural development 6 Private sector development 23 Trade and exports 7 Foreign direct investment 24 Crime and violence 8 Urban development 25 Anti corruption 9 Energy 26 Law and justice (e.g., judicial system) 10 Job creation/employment 27 Regulatory framework 11 Rural development 28 Communicable/non-communicable diseases 12 Financial markets 29 Natural resource management (e.g., oil, gas, mining) 13 Water and sanitation 30 Economic growth 14 Social inclusion 31 Balanced territorial development 15 Environmental sustainability 32 Disaster management 16 Equality of opportunity (i.e., equity) 33 Information and communications technology 17 Health A3. The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Colombia? (Choose no more than THREE) 1 Water and sanitation 17 Anti corruption 2 Equality of opportunity (i.e., equity) 18 Education 3 Rural development 19 Foreign direct investment 4 Climate change (e.g., mitigation, adaptation) 20 Energy Public sector governance/ reform (i.e., government 5 Global/regional integration 21 effectiveness, public financial management, public expenditure, fiscal system reform) 6 Gender equity 22 Private sector development 7 Economic growth 23 Natural resource management (e.g., oil, gas, mining) 8 Urban development 24 Environmental sustainability 9 Social inclusion 25 Balanced territorial development 10 Regulatory framework 26 Health Social protection (e.g., pensions, targeted social 11 27 Agricultural development assistance) 12 Law and justice (e.g., judicial system) 28 Disaster management 13 Transport (e.g., roads, bridges, transportation) 29 Job creation/employment 14 Crime and violence 30 Financial markets 15 Communicable/non-communicable diseases 31 Trade and exports 16 Information and communications technology 32 Peace and post-conflict agenda 97 World Bank Group Country Opinion Survey 2016: Colombia SECTION A: GENERAL ISSUES A4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Colombia? (Choose no more than TWO) 1 Consistent economic growth 2 More reliable social safety net 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Better employment opportunities for young people 11 Better employment opportunities for women 12 Greater equity of fiscal policy 13 Education and training that better ensure job opportunity 14 Better quality public services 15 Other (please specify):_____________________________________ A5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Colombia? (Select only ONE response) 1 A very big problem 2 A moderately big problem 3 A small problem 4 Not a problem at all 5 Don’t know A6. In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem? (Select only ONE response) 1 A very serious problem 2 A somewhat serious problem 3 Not too serious problem 4 Not a problem 5 Don’t know 98 World Bank Group Country Opinion Survey 2016: Colombia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP How familiar are you with the work of these organizations in Colombia? Not familiar Extremely familiar at all B1 World Bank Group (WBG) 1 2 3 4 5 6 7 8 9 10 B2 Inter-American Development Bank (IDB/BID) 1 2 3 4 5 6 7 8 9 10 B3 Latin American Development Bank (CAF) 1 2 3 4 5 6 7 8 9 10 Overall, please rate your impression of the effectiveness of these organizations in Colombia. Not effective Extremely Don't at all effective know B4 World Bank Group (WBG) 1 2 3 4 5 6 7 8 9 10 B5 Inter-American Development Bank (IDB/BID) 1 2 3 4 5 6 7 8 9 10 B6 Latin American Development Bank (CAF) 1 2 3 4 5 6 7 8 9 10 B7. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Colombia solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree B8. When thinking about how the World Bank Group can have the most impact on development results in Colombia, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Colombia? (Choose no more than THREE) 1 Health 18 Economic growth 2 Crime and violence 19 Private sector development 3 Transport (e.g., roads, bridges, transportation) 20 Water and sanitation 4 Agricultural development 21 Peace and post-conflict agenda 5 Global/regional integration 22 Climate change (e.g., mitigation, adaptation) 6 Job creation/employment 23 Information and communications technology Public sector governance/ reform (i.e., government 7 effectiveness, public financial management, public 24 Trade and exports expenditure, fiscal system reform) Social protection (e.g., pensions, targeted social 8 25 Equality of opportunity (i.e., equity) assistance) 9 Rural development 26 Law and justice (e.g., judicial system) 10 Foreign direct investment 27 Regulatory framework 11 Education 28 Communicable/non-communicable diseases 12 Balanced territorial development 29 Social inclusion 13 Energy 30 Natural resource management (e.g., oil, gas, mining) 14 Gender equity 31 Poverty reduction 15 Financial markets 32 Anti corruption 16 Urban development 33 Disaster management 17 Environmental sustainability 99 World Bank Group Country Opinion Survey 2016: Colombia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B9. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Colombia? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Policy advice, studies, analyses   2 Data and statistics   3 Convening/Facilitating   4 Financial resources   5 Capacity development   6 Technical assistance   Help to bring discipline/effective supervision to 7   implementation of investment projects 8 Mobilizing third party financial resources   9 Donor coordination   Linkage to non-Bank expertise (i.e., South-South 10   knowledge sharing) 11 Other (please specify): ________________________   B10. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Colombia? (Choose no more than TWO) 1 Too influenced by developed countries 2 Not exploring alternative policy options 3 Not collaborating enough with stakeholders outside the Government 4 Its advice and strategies do not lend themselves to practical problem solving 5 Not enough public disclosure of its work 6 Arrogant in its approach 7 Not client focused 8 The credibility of its knowledge/data 9 World Bank Group’s processes too complex 10 Not willing to honestly criticize policies and reform efforts in the country 11 Staff too inaccessible 12 Imposing technocratic solutions without regard to political realities 13 World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and procedures) 14 Not aligned with other donors’ work 15 Not aligned with country priorities 16 Not adequately sensitive to political/social realities in Colombia 17 Other (please specify): __________________________________________________ 18 Don’t know 100 World Bank Group Country Opinion Survey 2016: Colombia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B11. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Colombia? (Choose no more than TWO) 1 Trust Fund management 2 Knowledge products/services (analytical work, studies, surveys, etc.) 3 Capacity development 4 Technical assistance (advice, best practice, international experience, etc.) 5 Investment lending (financing specific projects) 6 Policy based lending / budget support to the Government 7 Multi-sectoral approaches 8 Other (please specify): __________________________________________________ 9 Don’t know B12. To what extent do you believe that the World Bank Group’s work and support help the poorest in Colombia? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Colombia? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B13 1 2 3 4 5 6 7 8 9 10  relevant role in development in Colombia The World Bank Group’s work is aligned with what I B14 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Colombia 101 World Bank Group Country Opinion Survey 2016: Colombia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Colombia, in terms of each of the following? To no To a very Don't degree at significant know all degree B15 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B16 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B17 1 2 3 4 5 6 7 8 9 10  circumstances) B18 Being inclusive 1 2 3 4 5 6 7 8 9 10  B19 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B20 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B21 1 2 3 4 5 6 7 8 9 10  the ground Ease of access to the people at the World Bank B22 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10  work B23 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B24 Staff accessibility 1 2 3 4 5 6 7 8 9 10  B25 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  B26 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in Colombia with B27 1 2 3 4 5 6 7 8 9 10  respect B28 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  B29. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The Government works inefficiently 2 Poor donor coordination 3 The World Bank Group is not sensitive enough to political/social realities on the ground 4 Lack of/inadequate levels of capacity in Government 5 There is not an adequate level of citizen/civil society participation 6 The World Bank Group works too slowly 7 The World Bank Group does not do adequate follow through/follow-up 8 Political pressures and obstacles 9 Reforms are not well thought out in light of country challenges 10 Other (please specify): ________________________________________ 102 World Bank Group Country Opinion Survey 2016: Colombia SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Colombia? Not important Very Don't at all important know 1 Crime and violence 1 2 3 4 5 6 7 8 9 10  2 Financial markets 1 2 3 4 5 6 7 8 9 10  3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  4 Anti corruption 1 2 3 4 5 6 7 8 9 10  5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10  6 Urban development 1 2 3 4 5 6 7 8 9 10  7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  8 Trade and exports 1 2 3 4 5 6 7 8 9 10  9 Social inclusion 1 2 3 4 5 6 7 8 9 10  10 Information and communications technology 1 2 3 4 5 6 7 8 9 10  11 Poverty reduction 1 2 3 4 5 6 7 8 9 10  12 Gender equity 1 2 3 4 5 6 7 8 9 10  13 Private sector development 1 2 3 4 5 6 7 8 9 10  14 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  15 Water and sanitation 1 2 3 4 5 6 7 8 9 10  16 Balanced territorial development 1 2 3 4 5 6 7 8 9 10  17 Regulatory framework 1 2 3 4 5 6 7 8 9 10  18 Economic growth 1 2 3 4 5 6 7 8 9 10  19 Energy 1 2 3 4 5 6 7 8 9 10  20 Disaster management 1 2 3 4 5 6 7 8 9 10  Public sector governance/ reform (i.e., government 21 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 22 Job creation/employment 1 2 3 4 5 6 7 8 9 10  23 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10  24 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 25 1 2 3 4 5 6 7 8 9 10  assistance) 26 Rural development 1 2 3 4 5 6 7 8 9 10  27 Global/regional integration 1 2 3 4 5 6 7 8 9 10  28 Peace and post-conflict agenda 1 2 3 4 5 6 7 8 9 10  29 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10  30 Health 1 2 3 4 5 6 7 8 9 10  31 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  32 Agricultural development 1 2 3 4 5 6 7 8 9 10  33 Education 1 2 3 4 5 6 7 8 9 10  103 World Bank Group Country Opinion Survey 2016: Colombia SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Colombia? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know 1 Gender equity 1 2 3 4 5 6 7 8 9 10  2 Information and communications technology 1 2 3 4 5 6 7 8 9 10  3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  4 Crime and violence 1 2 3 4 5 6 7 8 9 10  5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10  6 Urban development 1 2 3 4 5 6 7 8 9 10  7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  8 Regulatory framework 1 2 3 4 5 6 7 8 9 10  9 Social inclusion 1 2 3 4 5 6 7 8 9 10  10 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10  11 Poverty reduction 1 2 3 4 5 6 7 8 9 10  12 Anti corruption 1 2 3 4 5 6 7 8 9 10  13 Private sector development 1 2 3 4 5 6 7 8 9 10  14 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  15 Water and sanitation 1 2 3 4 5 6 7 8 9 10  16 Balanced territorial development 1 2 3 4 5 6 7 8 9 10  17 Trade and exports 1 2 3 4 5 6 7 8 9 10  18 Economic growth 1 2 3 4 5 6 7 8 9 10  19 Health 1 2 3 4 5 6 7 8 9 10  20 Disaster management 1 2 3 4 5 6 7 8 9 10  Public sector governance/ reform (i.e., government 21 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 22 Job creation/employment 1 2 3 4 5 6 7 8 9 10  23 Financial markets 1 2 3 4 5 6 7 8 9 10  24 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  25 Energy 1 2 3 4 5 6 7 8 9 10  26 Rural development 1 2 3 4 5 6 7 8 9 10  27 Global/regional integration 1 2 3 4 5 6 7 8 9 10  28 Peace and post-conflict agenda 1 2 3 4 5 6 7 8 9 10  29 Education 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 30 1 2 3 4 5 6 7 8 9 10  assistance) 31 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  32 Agricultural development 1 2 3 4 5 6 7 8 9 10  33 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10  104 World Bank Group Country Opinion Survey 2016: Colombia SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. To what extent does the World Bank Group’s work help to achieve development results in Colombia? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very significant Don't know all degree To what extent do you agree with the following statements about the World Bank Group in Colombia? Strongly Strongly Don't disagree agree know The World Bank Group's financial instruments (i.e., investment lending, C4 Development Policy Loan, Trust Funds, 1 2 3 4 5 6 7 8 9 10  Program 4 Result, etc.) meet the needs of Colombia The World Bank Group meets Colombia’s C5 needs for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10  analysis, data, technical assistance) C6. To what extent do you believe that Colombia received value for money from the World Bank Group’s Reimbursable Advisory Services (RAS)? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very significant Don't know all degree C7. To what extent do you believe the World Bank Group measures and corrects its work in real time in Colombia? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very significant Don't know all degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 105 World Bank Group Country Opinion Survey 2016: Colombia SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Colombia, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree at To a very Don't all significant degree know D2 Are timely 1 2 3 4 5 6 7 8 9 10  D3 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D4 1 2 3 4 5 6 7 8 9 10  understand) D5 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Colombia’s specific D6 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D7. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at Very significant Don't know all D8. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low Very high technical Don't know technical quality quality 106 World Bank Group Country Opinion Survey 2016: Colombia SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10  in Colombia Working with the World Bank Group E7 1 2 3 4 5 6 7 8 9 10  increases Colombia's institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, E8 1 2 3 4 5 6 7 8 9 10  the World Bank Group makes appropriate use of them The World Bank Group provides effective E9 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) E10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Colombia? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree E11. Which of the following best describes the World Bank Group’s support in Colombia? (Select only one response) The World Bank Group is sufficiently selective and focuses on the most important development challenges in 1 Colombia The World Bank Group is not sufficiently selective in Colombia, and it is involved in too many areas of 2 development. 3 Don’t know 107 World Bank Group Country Opinion Survey 2016: Colombia SECTION F: RECENT TRENDS AND THE FUTURE ROLE OF THE WORLD BANK GROUP IN COLOMBIA F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Colombia? (Choose no more than TWO) 1 Offer more innovative financial products 2 Ensure greater selectivity in its work 3 Provide more adequate data/knowledge/statistics/figures on Colombia’s economy 4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 5 Reach out more to groups outside of Government 6 Increase the level of capacity development in the country 7 Improve the quality of its experts as related to Colombia’s specific challenges 8 Offer more innovative knowledge services 9 Collaborate more effectively with Government clients (e.g., national, state, local) 10 Work faster 11 Reduce the complexity of obtaining World Bank Group financing 12 Increase availability of Reimbursable Advisory Services (RAS) 13 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Colombia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Colombia? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Colombia 6 Don’t know 108 World Bank Group Country Opinion Survey 2016: Colombia SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Colombia? (Choose no more than TWO) Social media (e.g., Facebook, blogs, Twitter, 1 6 International television YouTube, Flickr) 2 International newspapers 7 Local newspapers 3 Local radio 8 Internet 4 International radio 9 Periodicals 5 Local television 10 Other (please specify): ____________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Direct contact with World Bank Group (i.e., face 1 5 World Bank Group’s website to face meetings/discussions) Social media (e.g., Facebook, blogs, Twitter, 2 Mobile phones 6 YouTube, Flickr) World Bank Group’s 3 7 e-Newsletters seminars/workshops/conferences World Bank Group’s publications and other 4 8 Other (please specify): ____________________ written materials Are you aware of the World Bank Group's Access to Information Policies under which the G3 World Bank Group discloses any information in its possession that is not on a list of Yes No exceptions? (If YES please go to Question G4; if NO please go to G5) G4. If yes, from which of the following sources did you learn about the World Bank Group's Access to Information Policies? (Select only ONE response) 1 World Bank Group’s seminars/workshops/conferences 2 World Bank Group’s website 3 World Bank Group’s e-Newsletters 4 News/Media 5 Colleagues/Friends/Peer organizations 6 Other (please specify): _____________________ Have you requested information from the World Bank Group on its activities in the past G5 Yes No year? (If YES please go to Question G6; if NO please go to G7) G6 Were you able to obtain this information? Yes No G7 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., Facebook, blogs, G8 Yes No Twitter, YouTube, and Flickr)? Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know When I need information from the World Bank Group I G9 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10  them, etc.) The World Bank Group’s social media channels (e.g., G10 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution The World Bank Group is responsive to my information G11 1 2 3 4 5 6 7 8 9 10  requests and inquiries 109 World Bank Group Country Opinion Survey 2016: Colombia SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., 3 Office of Parliamentarian 13 Regulatory Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial Department 4 14 Trade Union or Implementation Agency Project Management Unit (PMU) overseeing implementation of project/ 5 15 Faith-Based Group Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Private Foundation 19 Other (please specify): ________________ 10 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate Change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? (Select only ONE response) 1 Yes 2 No 110 World Bank Group Country Opinion Survey 2016: Colombia SECTION H: BACKGROUND INFORMATION H4. Which of the following agencies of the World Bank Group do you primarily engage with in Colombia? (Select only ONE response) 1 The World Bank (IBRD/IDA) 2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view of how the two institutions work together in Colombia? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in Colombia? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. What’s your gender? 1 Female 2 Male H9. Which best represents your geographic location? 1 Bogota 2 Outside Bogota Thank you for completing the survey! 111