World Bank Group Country Opinion Survey 2015: Burundi FY15 Burundi Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 October 2015 World Bank Group Country Opinion Survey 2015: Burundi Acknowledgements The Burundi Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Svetlana Markova, Jing Guo, and Jessica Cameron. Calita Woods and Dania Mendoza provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the Burundi country team and the local fielding agency Institut de Développement Economique du Burundi “IDEC�. In particular, PORG is grateful for the support from Monthe Bienvenu Biyoudi (Senior Operations Officer) in Bujumbura, Burundi. 1 World Bank Group Country Opinion Survey 2015: Burundi Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing Burundi .....................................................8 V. Overall Attitudes toward the World Bank Group .......................12 VI. Sectoral Importance and Effectiveness......................................21 VII. How the World Bank Group Operates .......................................26 VIII. World Bank Group’s Knowledge and Instruments .....................33 IX. The Future Role of the World Bank Group in Burundi ...............37 X. Communication and Outreach ..................................................44 XI. Appendices ................................................................................50 2 World Bank Group Country Opinion Survey 2015: Burundi I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Burundi perceive the WBG. The survey explored:  General Issues Facing Burundi  Overall Attitudes toward the World Bank Group  World Bank Group’s Effectiveness and Results  The World Bank Group’s Knowledge Work and Activities  Working with the World Bank Group  The Future Role of the World Bank Group in Burundi  Communication and Information Sharing  Background Information II. Methodology From January to April 2015, 312 stakeholders of the WBG in Burundi were invited to provide their opinions on the WBG’s work in the country by participating in a country opinion survey. Participants were drawn from the office of the President, the office of the Prime Minister; office of a minister; office of a parliamentarian; ministries/ministerial departments; PMUs; consultants/ contractors working on WBG-supported projects/programs; local governments; bilateral/ multilateral agencies; private sector organizations; private foundations; the financial sector/ private banks; NGOs/community based organizations (CBOs); the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 209 stakeholders participated in the survey (67% response rate). Respondents received and returned the questionnaires via post or courier. Respondents were asked about: general issues facing Burundi; their overall attitudes toward the WBG; the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in Burundi; and the WBG’s communication and information sharing. Every country that engages in the Country Opinion Survey must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’12 (response rate is 56%, N=325). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other� stakeholder category were not included either. As a result, means of the FY’15 data and the total number of respondents in both years are slightly different from those of the original data reported in appendices A, B, C, D, and F. For the weighted stakeholder breakdown and year comparison results, please see appendix E (page 103). 3 World Bank Group Country Opinion Survey 2015: Burundi III. Demographics of the Sample Current Position  For further analyses, the small number of respondents from the Office of a Minister were combined with those from the Office of the President, Prime Minister; respondents from ministries/ministerial departments/implementation agencies, PMUs, and consultants working on WBG-supported projects were combined; respondents from the financial sector/private banks were combined with those from private sector organizations; respondents from NGOs/CBOs, private foundations, trade unions, faith based organizations, and youth groups were combined in the “CSO� category. Few respondents from bilateral/multilateral agencies and independent government institutions were included in the “Other� category. Note, there were no respondents from the judiciary branch. 4 World Bank Group Country Opinion Survey 2015: Burundi III. Demographics of the Sample (continued) Area of Primary Specialization 5 World Bank Group Country Opinion Survey 2015: Burundi III. Demographics of the Sample (continued) Geographic Location  Stakeholder responses across all geographic locations were compared for indicator questions. Only significant geographic location differences in ratings on indicator questions will be discussed in the body of this report. Geographic location comparisons can be found in Appendix C (see page 93). Exposure to Agencies within the World Bank Group 6 World Bank Group Country Opinion Survey 2015: Burundi III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Year comparison: Respondents in this year’s country survey and the FY’12 country survey had statistically similar levels of familiarity with the WBG (weighted mean in FY’15 = 6.29; weighted mean in FY’12 = 5.98)1.  Respondents’ levels of familiarity with the WBG were significantly, strongly correlated with their ratings of the WBG’s overall effectiveness in Burundi, the extent to which the WBG achieves development results in Burundi, and the extent to which the WBG plays a relevant role in development in Burundi. 1 Please refer to Appendix E for more details on weighting. The means in the chart were calculated based on un- weighted data. 7 World Bank Group Country Opinion Survey 2015: Burundi IV. General Issues Facing Burundi Headed in the Right Direction2  Year comparison: Respondents in this year’s Country Survey were significantly less likely to indicate that Burundi is headed in the right direction compared to respondents in the FY’12 Country Survey.  Stakeholder groups: Respondents from the Office of the President/Prime Minister/ Minister and local government were significantly more likely to indicate that Burundi is headed in the right direction compared to respondents from other stakeholder groups. 2 All percentages presented in the chart were calculated based on weighted data from FY 2015 and FY 2012 Country Surveys. Please refer to Appendix E for more details on weighting. 8 World Bank Group Country Opinion Survey 2015: Burundi IV. General Issues Facing Burundi (continued) Development Priority  Year comparison: Respondents in the FY’12 Country Survey indicated that the most important development priorities in Burundi were “rural development� (32%), “education� (31%), and “anti-corruption� (26%). 9 World Bank Group Country Opinion Survey 2015: Burundi IV. General Issues Facing Burundi (continued) What Would Contribute Most to Reducing Poverty  Year comparison: In the FY’12 Country Survey, respondents indicated that the greatest contributor to poverty reduction in Burundi was “economic growth� (41%). 10 World Bank Group Country Opinion Survey 2015: Burundi IV. General Issues Facing Burundi (continued) Factors Contributing to “Shared Prosperity� 11 World Bank Group Country Opinion Survey 2015: Burundi V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts  Year comparison: Respondents in the FY’12 Country Survey indicated that they most often attributed failed and slow World Bank assisted reform efforts to “reforms not being well thought out in light of country challenges� (31%) and “the government working inefficiently� (30%).  Stakeholder groups: Among this year’s respondents, respondents from local government were significantly more likely to attribute failed or slow WBG assisted reform efforts to “inadequate funding� compared to respondents from other stakeholder groups. 12 World Bank Group Country Opinion Survey 2015: Burundi V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology� section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness3 (Indicator Question) Achieving Development Results (Indicator Question)  Stakeholder groups: Employees of ministries/PMUs/consultants of WBG projects gave the highest ratings for the extent to which the WBG’s work help to achieve development results in Burundi, whereas respondents from the media gave significantly lower ratings. Building/Strengthening Existing Country Systems (Indicator Question) 3 Means presented in the first chart were calculated based on weighted data from FY’15 and FY’12. 13 World Bank Group Country Opinion Survey 2015: Burundi V. Overall Attitudes toward the World Bank Group (continued) WBG Staff Preparedness  Stakeholder groups: Respondents from the Office of Parliamentarian gave the highest ratings for the extent to which the WBG’s staff is prepared to help Burundi solve its most complicated development challenges, whereas respondents from CSOs and academia gave significantly lower ratings. WBG Staffing in Burundi  Collaboration: Respondents who currently collaborate with the WBG in Burundi gave significantly higher ratings for the extent to which the WBG is adequately staffed in Burundi compared to respondents who do not collaborate with the WBG. 14 World Bank Group Country Opinion Survey 2015: Burundi V. Overall Attitudes toward the World Bank Group (continued) The World Bank and the IFC Working Together  Only those stakeholders who responded “Yes� to the question “Do your projects involve both the World Bank and IFC?� provided their views on the working relationship between the World Bank and the IFC. 15 World Bank Group Country Opinion Survey 2015: Burundi V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups*  Stakeholder groups: There were significant differences across stakeholder groups in their overall responses to the twenty seven indicator questions, with the media having significantly lower ratings compared to the other stakeholder groups.  Collaboration: Respondents who are currently collaborating with the WBG had significantly higher overall ratings for the twenty seven indicator questions (7.3) than respondents who are not collaborating with the WBG (6.7).  Responses to individual indicator questions by levels of collaboration with the WBG can be found in Appendix F (page 108). * Responses to all twenty seven indicator questions can be found in Appendix F. 16 World Bank Group Country Opinion Survey 2015: Burundi V. Overall Attitudes toward the World Bank Group (continued) Greatest Value  Year comparison: Respondents in the FY’12 Country Survey indicated that the World Bank‘s greatest values to Burundi were its “financial resources� (51%) and “strategy formulation� (32%). 17 World Bank Group Country Opinion Survey 2015: Burundi V. Overall Attitudes toward the World Bank Group (continued) Most Effective Instruments in Reducing Poverty  Year comparison: Respondents from the FY’12 Country Survey also indicated that the most effective World Bank’s instrument in reducing poverty in Burundi was “investment lending� (66%). 18 World Bank Group Country Opinion Survey 2015: Burundi V. Overall Attitudes toward the World Bank Group (continued) Importance and Effectiveness of WBG’s Capacity Building Work 19 World Bank Group Country Opinion Survey 2015: Burundi V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness  Year comparison: Respondents in the FY’12 Country Survey indicated that the World Bank’s greatest weaknesses in its work in Burundi were “imposing technocratic solutions without regard to political realities� (29%), being “too influenced by developed countries� (26%), and “not collaborating enough with non-state actors� (24%). 20 World Bank Group Country Opinion Survey 2015: Burundi VI. Sectoral Importance and Effectiveness Importance of WBG’s Support in Sectoral Areas 21 World Bank Group Country Opinion Survey 2015: Burundi VI. Sectoral Importance and Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison4 4 All means presented in this chart are calculated based on weighted data. See Appendix E for details. 22 World Bank Group Country Opinion Survey 2015: Burundi VI. Sectoral Importance and Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration5 5 Note in the Appendix on the sectoral effectiveness (Appendix A, page 62) that primarily informed stakeholders responded to this question. Respondents were given the option of “Don’t know�, if they did not have exposure to the WBG’s work in certain development areas. 23 World Bank Group Country Opinion Survey 2015: Burundi VI. Sectoral Importance and Effectiveness (continued) WBG Promoting Private Public Partnerships Helping the Poorest in Burundi 24 World Bank Group Country Opinion Survey 2015: Burundi VI. Sectoral Importance and Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Burundi, bivariate correlational analyses were conducted using respondents’ ratings of the thirty six specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank Group’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the Bank Group’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the WBG’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the WBG’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s overall effectiveness in Burundi. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at urban development;  The WBG’s effectiveness at rural development; and  The WBG’s effectiveness at demobilization/disarmament/reintegration.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Burundi, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at rural development;  The WBG’s effectiveness at urban development; and  The WBG’s effectiveness at poverty reduction. 25 World Bank Group Country Opinion Survey 2015: Burundi VII. How the World Bank Group Operates The World Bank Group’s Work in Burundi: Year Comparison6  Year comparison: Respondents in this year’s Country Survey had significantly higher levels of agreement that “Overall the WBG currently plays a relevant role in development in Burundi� (indicator question) and that “The WBG supports program and strategies that are realistic for Burundi� when compared to respondents in the FY’12 Country Survey.  Stakeholder groups: For the two indicator questions in the chart below, respondents from “Other� organizations had the highest levels of agreement, whereas respondents from the media had significantly lower levels of agreement. 6 Means in the chart were calculated based on weighted data. For more information about weighting, please see Appendix E. 26 World Bank Group Country Opinion Survey 2015: Burundi VII. How the World Bank Group Operates (continued) The World Bank Group’s Work in Burundi: Collaboration  Collaboration: Respondents who collaborate with the WBG had significantly higher levels of agreement that the WBG is aligned with the development priorities for Burundi compared to respondents who do not collaborate with the WBG. 27 World Bank Group Country Opinion Survey 2015: Burundi VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparisons7  Year comparison: Respondents in this year’s Country Survey had significantly higher levels of agreement with a number of statements compared to respondents in the FY’12 Country Survey (see the chart below for details).  Stakeholder groups: Respondents from the office of the President/Prime Minister/ Minister had the highest levels of agreement that “the WBG takes decisions quickly in Burundi� (indicator question), whereas respondents from the media had significantly lower levels of agreement. 7 Means in the chart were calculated based on weighted data. 28 World Bank Group Country Opinion Survey 2015: Burundi VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration 29 World Bank Group Country Opinion Survey 2015: Burundi VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison8  Year comparison: As indicated in the chart below, respondents in this year’s Country Survey gave significantly higher ratings for the WBG’s “collaboration with other donors and development partners�, “collaboration with the Government�, “being inclusive�, and “openness� compared to respondents in the FY’12 Country Survey.  Stakeholder groups: There were significant differences across stakeholder groups in their ratings of the WBG qualities as a development partner (see Appendix B for details). 8 All means in this chart were calculated based on weighted data. 30 World Bank Group Country Opinion Survey 2015: Burundi VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration 31 World Bank Group Country Opinion Survey 2015: Burundi VII. How the World Bank Group Operates (continued) Collaboration between the UN and the WBG Internal Measuring and Monitoring 32 World Bank Group Country Opinion Survey 2015: Burundi VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities  Collaboration: Respondents who collaborate with the WBG indicated significantly more frequent usage of the WBG’s knowledge work and activities (percentage of respondents = 42% weekly/monthly) compared to respondents who do not collaborate with the WBG (percentage of respondents = 9% weekly/monthly). 33 World Bank Group Country Opinion Survey 2015: Burundi VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Burundi’s Knowledge Needs9 (Indicator Question) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question)  Year comparison: Respondents in this year’s Country Survey had significantly higher ratings for the level of contribution the WBG’s knowledge work and activities make to the development results in Burundi compared to respondents in FY’12 Country Survey. Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question)  Year comparison: Respondents in this year’s Country Survey had significantly higher ratings for the technical quality of the WBG’s knowledge work and activities compared to respondents in FY’12 Country Survey. 9 All means in the charts on this page were calculated based on weighted data. 34 World Bank Group Country Opinion Survey 2015: Burundi VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities10  Year comparison: As indicated in the chart below, respondents in this year’s Country Survey gave significantly higher ratings for a number of qualities of the WBG’s knowledge work and activities compared to respondents in the FY’12 Country Survey. 10 All means in this chart were calculated based on weighted data. 35 World Bank Group Country Opinion Survey 2015: Burundi VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Burundi’s Needs for Financial Instruments11 (Indicator Question)  Stakeholder groups: Respondents from “Other� organizations had the highest levels of agreement that the WBG’s financial instruments meet the needs of Burundi, whereas respondents from the media had significantly lower levels of agreement. 11 Means in this chart were calculated based on weighted data. 36 World Bank Group Country Opinion Survey 2015: Burundi IX. The Future Role of the World Bank Group in Burundi The World Bank Group’s Local Presence in Burundi Selectivity of the World Bank Group’s Support 37 World Bank Group Country Opinion Survey 2015: Burundi IX. The Future Role of the WBG in Burundi (continued) Making the World Bank Group of Greater Value  Year comparison: Respondents in the FY’12 Country Survey indicated that the World Bank should “reduce the complexity of obtaining World Bank financing� (50%) to make itself of greater value in Burundi.  Stakeholder groups: Respondents from the media, academia, and CSOs were significantly more likely to indicate that the WBG should “reach out more to groups outside of Government� compared to respondents from other stakeholder groups. 38 World Bank Group Country Opinion Survey 2015: Burundi IX. The Future Role of the WBG in Burundi (continued) World Bank Group Should Collaborate More with …  Year comparison: Respondents in the FY’12 Country Survey indicated that the World Bank should work more with “beneficiaries� (40%), “community based organizations� (32%), and “private sector� (31%) to ensure better development results in Burundi. 39 World Bank Group Country Opinion Survey 2015: Burundi IX. The Future Role of the WBG in Burundi (continued) Where the World Bank Group Should Focus its Resources  Year comparison: Respondents in the FY’12 Country Survey indicated that the World Bank should focus its resources on “rural development� (35%), “energy� (32%), and education (29%). 40 World Bank Group Country Opinion Survey 2015: Burundi IX. The Future Role of the WBG in Burundi (continued) Future Combination of the WBG services 41 World Bank Group Country Opinion Survey 2015: Burundi IX. The Future Role of the WBG in Burundi (continued) The WBG Playing a Leading Role vs. Other Donors 42 World Bank Group Country Opinion Survey 2015: Burundi IX. The Future Role of the WBG in Burundi (continued) Future Collaboration between the UN and the WBG 43 World Bank Group Country Opinion Survey 2015: Burundi X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 70) for all responses by stakeholder groups. General Information Sources  Year comparison: Respondents in the FY’12 Country Survey indicated that they got most of their information about economic and social development issues in Burundi from “local radio� (48%), “local newspapers� (43%), and “internet� (37%). 44 World Bank Group Country Opinion Survey 2015: Burundi X. Communication and Outreach (continued) Preferred Information Sources  Year comparison: Respondents in the FY’12 Country Survey indicated that they would prefer to receive information from the World Bank through its “seminars/workshops/ conferences� (46%) and “World Bank website� (38%). 45 World Bank Group Country Opinion Survey 2015: Burundi X. Communication and Outreach (continued) Access to Information12  Year comparison: Respondents in this year’s Country Survey were significantly more likely to be aware of the WBG’s access to information policy than respondents in the FY’12 Country Survey. Percentage of Respondents (FY 2015 N=180; FY 2012 N=260) 20% FY 2015 Yes 8% FY 2012 80% No 92% "Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information in its possession that is not on a list of exceptions?" Percentage of Respondents (FY 2015 N=174; FY 2012 N=251) FY 2015 22% Yes 18% FY 2012 78% No 82% "Have you requested information from the World Bank Group on its activities in the past year?" Percentage of Respondents (FY 2015 N=40; FY 2012 N=43) 85% Yes 84% 15% No FY 2015 16% FY 2012 "Were you able to obtain this information?" 12 All percentages presented in the charts on this page were calculated based on weighted data. 46 World Bank Group Country Opinion Survey 2015: Burundi X. Communication and Outreach (continued) Access to the Internet13 Percentage of Respondents (FY 2015 N=174; FY 2012 N=259) 92% Yes 83% 8% No FY 2015 17% FY 2012 "Do you have access to the Internet?" Percentage of Respondents (FY 2015 N=139) High speed/WiFi 77% Dial-up 23% "Which internet connection do you use primarily when visiting a World Bank Group website?" (Respondents chose from a list.) 13 Percentages presented in this chart were calculated based on weighted data. 47 World Bank Group Country Opinion Survey 2015: Burundi X. Communication and Outreach (continued) WBG Website Usage14  Year comparison: Respondents in this year’s Country Survey were significantly more likely to use or have used the WBG website than respondents in the FY’12 Country Survey. Percentage of Respondents (FY 2015 N=171; FY 2012 N=259) 50% Yes 41% 50% FY 2015 No 59% FY 2012 "Do you use/have you used the World Bank Group website?" Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I find the information on the World Bank 8.0 Group’s websites useful* 5.7 I find the World Bank Group’s websites easy 6.9 FY 2015 to navigate* 6.1 FY 2012 "Please rate how much you agree with the following statements." (1-"Strongly disagree", 10-"Strongly agree�) (*Significantly different between FY 2015 and FY 2012) 14 All percentages and means presented in the charts on this page were calculated based on weighted data. 48 World Bank Group Country Opinion Survey 2015: Burundi X. Communication and Outreach (continued) Evaluation of the WBG’s Social Media Channels Mean Level of Agreement (FY 2015 N = 84) 1 2 3 4 5 6 7 8 9 10 The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, 7.4 YouTube, Flickr) are valuable sources of information about the institution "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree�) Information Sharing15 Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group is responsive to my 7.1 information requests and inquiries 6.9 When I need information from the World Bank 6.7 FY 2015 Group I know how to find it 6.4 FY 2012 "Please rate how much you agree with the following statements." (1-"Strongly disagree", 10-"Strongly agree�) 15 Means in the chart were calculated based on weighted data. 49 World Bank Group Country Opinion Survey 2015: Burundi XI. Appendices A. Responses to All Questions across All Respondents...................... 51 B. Responses to All Questions by Stakeholder Groups ...................... 68 C. Responses to Indicator Questions by Geographic Location........... 91 D. Responses to Selected Questions by Level of Collaboration with the World Bank Group ........................................................................ 94 E. Responses to Selected Questions by Year................................... 101 F. Indicator Questions as a Function of Exposure to the WBG ........ 106 G. WBG Country Opinion Survey FY15 – Burundi Questionnaire .... 107 Burundi 50 World Bank Group Country Opinion Survey 2015: Burundi Appendix A: Responses to All Questions across All Respondents (N=209) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know� (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Burundi Percentage of Respondents 1. In general would you say that Burundi is headed in ... ? (N=196) The right direction 55.6% The wrong direction 23.5% Not sure 20.9% 2. Listed below are a number of development priorities in Burundi. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Burundi? (Choose no more than THREE) (Responses Combined; N=204) Governance 31.4% Food security 31.4% Energy 30.4% Poverty reduction 19.1% Education 17.2% Agricultural development 16.7% Job creation/employment 15.2% Private sector development 14.7% Security/stabilization/reconstruction 12.7% Rural development 11.8% Anti corruption 11.3% Social protection 9.3% Law and justice 8.3% Economic growth 7.8% Global/regional integration 7.4% Public sector reform 6.9% Local governance and institutions 6.4% Health 4.9% Transport 3.9% Public financial management 3.9% Crime and violence 3.4% Information and communications technology 3.4% Climate change 2.9% Foreign direct investment 2.9% Natural resource management 2.5% Trade and exports 2.5% Gender equity 2.5% Financial markets 2.0% Water and sanitation 2.0% Regional conflict and tensions 1.5% Communicable/non-communicable diseases 1.0% Urban development 0.5% Environmental sustainability 0.5% Equality of opportunity 0.5% Social cohesion 0.5% Regulatory framework 0.5% Disaster management 0.0% 51 World Bank Group Country Opinion Survey 2015: Burundi A. General Issues Facing Burundi (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in Burundi? (Choose no more than THREE) (Responses Combined; N=209) Economic growth 37.8% Rural development 25.8% Agricultural development 25.8% Private sector development 25.4% Job creation/employment 23.9% Energy 22.0% Governance 17.2% Anti corruption 12.9% Food security 11.5% Local governance and institutions 9.6% Natural resource management 8.6% Education 7.2% Transport 6.7% Security/stabilization/reconstruction 6.2% Public financial management 5.7% Law and justice 5.7% Information and communications technology 5.7% Trade and exports 5.3% Urban development 4.3% Health 3.8% Water and sanitation 3.3% Social protection 3.3% Foreign direct investment 3.3% Climate change 2.9% Equality of opportunity 2.9% Gender equity 1.9% Crime and violence 1.9% Communicable/non-communicable diseases 1.9% Public sector reform 1.4% Environmental sustainability 1.4% Regional conflict and tensions 1.4% Financial markets 1.4% Regulatory framework 0.5% Social cohesion 0.5% Global/regional integration 0.5% Disaster management 0.0% 52 World Bank Group Country Opinion Survey 2015: Burundi A. General Issues Facing Burundi (continued) 4. The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Burundi? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=179) Consistent economic growth 35.2% Better employment opportunities for young people 31.8% Greater access to micro-finance for the poor 24.6% Better entrepreneurial opportunities 22.9% Education and training that better ensure job opportunity 16.2% Greater equity of fiscal policy 13.4% Better opportunity for the poor who live in rural areas 11.7% Greater access to health and nutrition for citizens 11.2% A growing middle class 8.9% Greater voice and participation for citizens to help ensure greater accountability 6.1% Better employment opportunities for women 5.0% More reliable social safety net 4.5% Better opportunity for the poor who live in urban areas 3.4% Better quality public services 2.8% Other 1.1% B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in 175 0 6.21 2.45 Burundi? (1-Not familiar at all, 10-Extremely familiar) Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s 170 28 6.69 2.44 effectiveness in Burundi? (1-Not effective at all, 10-Very effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Burundi solve its most 149 50 7.30 2.37 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 53 World Bank Group Country Opinion Survey 2015: Burundi B. Overall Attitudes toward the World Bank Group (continued) 4. When thinking about how the World Bank Group can have the most impact on development results in Burundi, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge Percentage of Respondents services) in Burundi? (Choose no more than THREE) (Responses Combined; N=201) Agricultural development 43.3% Energy 37.8% Job creation/employment 28.4% Rural development 19.9% Poverty reduction 15.4% Private sector development 15.4% Transport 13.4% Economic growth 13.4% Security/stabilization/reconstruction 10.9% Governance 10.4% Food security 10.0% Anti corruption 9.0% Education 8.0% Public sector reform 7.0% Health 5.0% Foreign direct investment 5.0% Natural resource management 5.0% Local governance and institutions 4.5% Climate change 4.0% Social protection 4.0% Public financial management 3.5% Information and communications technology 3.0% Environmental sustainability 3.0% Law and justice 3.0% Social cohesion 2.5% Global/regional integration 2.5% Equality of opportunity 2.0% Financial markets 1.5% Water and sanitation 1.5% Gender equity 1.5% Regional conflict and tensions 1.0% Communicable/non-communicable diseases 1.0% Urban development 1.0% Crime and violence 0.5% Trade and exports 0.5% Regulatory framework 0.0% Disaster management 0.0% 54 World Bank Group Country Opinion Survey 2015: Burundi B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=164) nd activity do you believe is of greatest VALUE and which activity is Greatest 2 Greatest of second greatest value in Burundi? Value Value Combined Financial resources 34.1% 9.1% 43.3% Policy advice, studies, analyses 20.7% 15.9% 36.6% Technical assistance 5.5% 20.7% 26.2% Mobilizing third party financial resources 14.0% 10.4% 24.4% Strategy formulation 6.1% 13.4% 19.5% Capacity development 5.5% 11.0% 16.5% Donor coordination 4.3% 7.9% 12.2% Convening/facilitating 5.5% 6.1% 11.6% Data and statistics 6.1% 3.7% 9.8% Linkage to non-Bank expertise 0.6% 3.0% 3.7% Other 2.4% 0.6% 3.0% How EFFECTIVE do you believe the World Bank Group is in terms of the capacity Effectiveness building work it does in each of the following areas in Burundi? (1-Not effective at all, 10-Very effective) N DK Mean SD 6. Project implementation (or other organizational strengthening) 138 53 6.95 2.26 7. Citizen engagement (incorporating citizens' voices into development) 116 69 5.95 2.70 8. Policy design (for clarity and better incentives to achieve development goals) 130 59 7.42 2.17 When thinking about how to improve capacity building in Burundi to help ensure Importance better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important all, 10-Very important) N DK Mean SD 9. Project implementation (or other organizational strengthening) 159 36 8.10 2.09 10. Citizen engagement (incorporating citizens' voices into development) 144 46 8.33 2.12 11. Policy design (for clarity and better incentives to achieve development goals) 147 42 8.44 2.07 12. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Burundi? (Choose no more than TWO) (Responses Combined; N=188) World Bank Group’s processes too complex 22.9% Not enough public disclosure of its work 20.2% Not collaborating enough with stakeholders outside the Government 19.7% Too influenced by developed countries 14.9% Not willing to honestly criticize policies and reform efforts in the country 12.8% Imposing technocratic solutions without regard to political realities 12.8% Not focused enough on issues that are unique to post-conflict countries 12.2% Its advice and strategies do not lend themselves to practical problem solving 11.2% Don’t know 10.6% Staff too inaccessible 9.6% Not adequately sensitive to political/social realities in Burundi 9.0% World Bank Group’s processes too slow 8.5% Not aligned with country priorities 4.8% Other 4.8% Inadequate number of World Bank Group staff members located in the country 3.2% Not client focused 2.7% Not aligned with other donors’ work 2.1% Not exploring alternative policy options 2.1% Arrogant in its approach 1.6% The credibility of its knowledge/data 1.6% 55 World Bank Group Country Opinion Survey 2015: Burundi B. Overall Attitudes toward the World Bank Group (continued) 13. Which World Bank Group’s instruments do you believe are the MOST Percentage of Respondents effective in reducing poverty in Burundi? (Choose no more than TWO) (Responses Combined; N=196) Investment lending 56.6% Capacity development 31.6% Policy based lending / budget support to the Government 23.0% Technical assistance 19.9% Multi-sectoral approaches 17.9% Don’t know 8.7% Knowledge products/services 8.7% Co-financing arrangements 5.6% Trust Fund management 5.1% Emergency Recovery lending 4.1% Other 3.6% Sector-wide approaches 3.1% 14. To what extent do you believe that the World Bank Group’s work and support Percentage of Respondents help the poorest in Burundi? (Choose only ONE response) (N=159) To a fully sufficient degree 6.3% To a somewhat sufficient degree 39.0% To a somewhat insufficient degree 20.8% To a very insufficient degree 11.9% Don't know 22.0% 15. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with Percentage of Respondents more in your country? (Choose no more than TWO) (Responses Combined; N=207) Private sector 37.2% Beneficiaries 33.3% NGOs/Community Based Organizations 27.1% Local Government 20.8% Academia/think tanks/research institutes 17.4% Donor community 10.6% Media 7.7% Regional organizations (e.g., Eastern Africa Community (EAC), Common Market for Eastern and Southern Africa (COMESA), International Conference on the Great 7.7% Lakes Region (ICGLR)) Parliament 6.3% Don’t know 6.3% Youth/university groups 5.8% Emerging donors 3.9% Other 2.4% UN agencies 1.9% UN and regional peace keeping forces 0.5% Foundations 0.0% 56 World Bank Group Country Opinion Survey 2015: Burundi B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Level of Agreement Group’s work in Burundi? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 16. Overall the World Bank Group currently plays a relevant role in development in 177 20 7.55 2.48 Burundi* 17. The World Bank Group’s work is aligned with what I consider the development 165 31 6.69 2.44 priorities for Burundi* 18. The World Bank Group supports programs and strategies that are realistic for 178 18 7.30 2.35 Burundi 19. The World Bank Group treats clients and stakeholders in Burundi with respect 147 48 7.50 2.39 To what extent is the World Bank Group an effective development partner in Level of Agreement Burundi, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 20. Responsiveness to needs* 127 59 6.31 2.60 21. Flexibility (in terms of the institution’s products and services)* 120 67 5.96 2.36 22. Flexibility (in terms of changing country circumstances)* 128 54 6.20 2.40 23. Being inclusive* 109 70 7.10 2.44 24. Openness* 135 47 6.94 2.50 25. Staff accessibility* 137 46 5.73 2.78 26. Straightforwardness and honesty* 112 67 7.53 2.27 27. Ease of access to the people at the World Bank Group who are making decisions 122 60 5.41 2.78 important to my work* 28. Collaboration with civil society* 118 64 6.79 2.78 29. Collaboration with the UN* 98 83 8.24 2.37 30. Collaboration with the Government* 159 28 8.11 2.20 31. Collaboration with other donors and development partners* 124 62 8.09 1.94 32. Collaboration with the private sector* 131 59 6.69 2.47 33. The speed in which it gets things accomplished on the ground* 121 61 6.92 2.20 34. Being a long-term partner* 136 52 8.47 2.12 35. To be a more effective development partner in Burundi, do you believe that Percentage of Respondents the World Bank Group should have…? (Select only ONE response) (N=205) More local presence 69.3% The current level of local presence is adequate 14.6% Don't know 13.2% Less local presence 2.9% 36. In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the World Bank Group in your Percentage of Respondents country? (Select only ONE response) (N=203) Don't know 63.5% The same level of effective collaboration 16.3% More effective collaboration 13.3% Less effective collaboration 6.9% 57 World Bank Group Country Opinion Survey 2015: Burundi B. Overall Attitudes toward the World Bank Group (continued) 37. When World Bank Group assisted reform efforts fail or are slow to take place, Percentage of Respondents which THREE of the following would you attribute to? (Choose no more than THREE) (Responses Combined; N=204) Inadequate funding 38.2% Political pressures and obstacles 34.8% There is not an adequate level of citizen/civil society participation 33.8% Lack of/inadequate levels of capacity in Government 32.8% The Government works inefficiently 30.4% The World Bank Group is not sensitive enough to political/social realities on the 23.5% ground Reforms are not well thought out in light of country challenges 23.0% Poor donor coordination 14.2% Ongoing conflict and instability 13.7% The World Bank Group does not do adequate follow through/follow-up 13.2% The World Bank Group works too slowly 11.8% Other 6.4% 58 World Bank Group Country Opinion Survey 2015: Burundi C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in Burundi? (1-Not important at all, 10-Very important) N DK Mean SD 1. Energy 182 6 9.38 1.39 2. Poverty reduction 186 4 9.31 1.47 3. Economic growth 182 8 9.12 1.64 4. Agricultural development 180 9 9.10 1.67 5. Governance 170 11 9.01 1.51 6. Job creation/employment 181 11 8.91 1.88 7. Anti corruption 172 11 8.86 1.82 8. Education 178 11 8.84 2.16 9. Rural development 181 9 8.82 1.88 10. Private sector development 176 9 8.77 1.71 11. Transport 172 13 8.74 1.79 12. Water and sanitation 174 11 8.73 1.72 13. Food security 176 12 8.73 1.90 14. Public financial management 167 19 8.69 1.91 15. Environmental sustainability 172 11 8.63 1.83 16. Local governance and institutions 164 18 8.62 1.81 17. Natural resource management 170 15 8.59 1.75 18. Health 173 11 8.53 2.29 19. Trade and exports 162 19 8.47 1.99 20. Public sector reform 165 15 8.45 2.00 21. Global/regional integration 164 21 8.32 1.93 22. Foreign direct investment 157 26 8.27 2.15 23. Information and communications technology 170 16 8.24 2.09 24. Financial markets 159 19 8.18 2.30 25. Security/stabilization/reconstruction 172 15 8.17 2.12 26. Urban development 168 17 8.12 2.15 27. Law and justice 161 24 8.09 2.35 28. Disaster management 167 17 8.03 2.07 29. Regulatory framework 155 29 7.99 2.25 30. Climate change 166 19 7.92 2.30 31. Communicable/non-communicable diseases 167 20 7.72 2.32 32. Equality of opportunity 167 21 7.69 2.35 33. Social protection 166 19 7.43 2.41 34. Social cohesion 159 22 7.42 2.37 35. Gender equity 156 26 7.17 2.31 36. Regional conflict and tensions 150 31 7.02 2.76 37. Crime and violence 144 34 6.72 3.03 59 World Bank Group Country Opinion Survey 2015: Burundi C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the Effectiveness work it does in the following areas of development in Burundi? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Health 126 64 7.37 2.35 2. Poverty reduction 155 39 7.21 2.43 3. Governance 125 60 7.19 2.37 4. Demobilization/disarmament/reintegration 116 70 7.12 2.43 5. Transport 132 58 7.08 2.64 6. Public financial management 107 79 7.04 2.36 7. Water and sanitation 117 69 7.00 2.42 8. Economic growth 141 48 6.95 2.54 9. Energy 130 59 6.89 2.74 10. Education 125 64 6.86 2.61 11. Agricultural development 138 50 6.84 2.60 12. Rural development 122 61 6.84 2.40 13. Urban development 120 65 6.81 2.46 14. Information and communications technology 99 92 6.81 2.51 15. Environmental sustainability 111 76 6.79 2.69 16. Communicable/non-communicable diseases 99 86 6.78 2.74 17. Local governance and institutions 107 76 6.64 2.38 18. Food security 133 54 6.57 2.73 19. Public sector reform 119 68 6.57 2.53 20. Global/regional integration 93 91 6.56 2.35 21. Security/stabilization/reconstruction 112 73 6.54 2.53 22. Private sector development 114 72 6.54 2.60 23. Job creation/employment 127 57 6.54 2.75 24. Regulatory framework 92 95 6.46 2.36 25. Anti corruption 108 81 6.45 2.94 26. Foreign direct investment 76 106 6.18 2.54 27. Gender equity 100 84 6.08 2.23 28. Financial markets 87 94 6.06 2.67 29. Natural resource management 100 83 5.86 2.88 30. Trade and exports 91 91 5.84 2.54 31. Social cohesion 83 98 5.83 2.60 32. Equality of opportunity 85 101 5.79 2.60 33. Climate change 92 89 5.78 2.95 34. Disaster management 91 93 5.74 2.54 35. Regional conflict and tensions 84 101 5.49 2.74 36. Social protection 81 104 4.90 2.79 60 World Bank Group Country Opinion Survey 2015: Burundi C. World Bank Group’s Effectiveness and Results (continued) 3. Where are the World Bank Group’s decisions made primarily that support the Percentage of Respondents program in Burundi? (Select only ONE response) (N=201) At the Headquarters (in Washington D.C.) 51.2% Don’t know 40.3% In the country 8.5% Achieving Development Results* N DK Mean SD 4. To what extent does the World Bank Group’s work help to achieve development 160 44 7.02 2.15 results in Burundi? (1-To no degree at all, 10-To a very significant degree) Build/Strengthening Existing Country Systems* N DK Mean SD 5. To what extent does the World Bank Group help to build/strengthen existing 141 63 7.08 2.30 country systems in Burundi? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Burundi? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 6. The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Result, etc.) meet the needs 143 57 6.71 2.66 of Burundi* 7. The World Bank Group meets Burundi’s needs for knowledge services (e.g., 140 58 6.42 2.61 research, analysis, data, technical assistance)* Measuring and Correcting Work N DK Mean SD 8. To what extent do you believe the World Bank Group measures and corrects its 106 94 6.22 2.20 work in real time in Burundi? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=199) Weekly 8.0% Monthly 14.6% A few times a year 36.7% Rarely 33.7% Never 7.0% In Burundi, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 127 63 7.56 2.19 3. Include appropriate level of stakeholder involvement during preparation 127 68 6.55 2.29 4. Lead to practical solutions 133 60 6.41 2.43 5. Are accessible 134 57 6.51 2.65 6. Are source of relevant information on global good practices 140 54 7.59 2.16 7. Are adequately disseminated 143 49 5.27 2.77 8. Are translated enough into local language 133 60 3.45 2.79 9. Are adaptable to Burundi’s specific development challenges and country 142 50 6.25 2.53 circumstances* 61 World Bank Group Country Opinion Survey 2015: Burundi D. The World Bank Group’s Knowledge Work and Activities (continued) Overall Evaluations N DK Mean SD 2. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country?* 161 37 7.33 2.27 (1-Not significant at all, 10-Very significant) 3. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* (1-Very low technical quality, 10-Very high 151 50 7.70 1.95 technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 110 86 5.35 2.77 2. The World Bank Group effectively monitors and evaluates the projects and 150 48 7.87 2.12 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 117 79 6.10 2.38 4. The World Bank Group’s “Safeguard Policy� requirements are reasonable 87 108 6.75 2.06 5. The World Bank Group’s conditions on its lending are reasonable 106 91 6.74 2.37 6. The World Bank Group takes decisions quickly in Burundi* 114 81 5.99 2.75 7. Working with the World Bank Group increases Burundi’s institutional capacity 144 51 7.43 2.32 8. Where country systems are adequate, the World Bank Group makes 113 82 7.55 2.14 appropriate use of them* 9. The World Bank Group provides effective implementation support (i.e., 143 54 7.34 2.54 supervision of projects) WBG Promoting PPP in Burundi N DK Mean SD 10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Burundi? (1-To no degree 134 63 6.41 2.53 at all, 10-To a very significant degree) 11. Which of the following best describes the way the World Bank Group operates Percentage of Respondents in Burundi? (Select only one response) (N=197) Don't know 36.0% The World Bank Group’s approach to risk is appropriate 35.5% The World Bank Group does not take enough risk in Burundi 25.4% The World Bank Group takes too much risk in Burundi 3.0% 12. Which of the following best describes the World Bank Group’s support in Percentage of Respondents Burundi? (Select only one response) (N=197) The World Bank Group is sufficiently selective and focuses on the most important 58.4% development challenges in Burundi Don't know 22.8% The World Bank Group is not sufficiently selective in Burundi, and it is involved in too 18.8% many areas of development Adequate staffing N DK Mean SD 13. To what extent do you believe the World Bank Group is adequately staffed in 105 92 5.40 2.79 Burundi? (1-To no degree at all, 10-To a very significant degree) 62 World Bank Group Country Opinion Survey 2015: Burundi F. The Future Role of the World Bank Group in Burundi 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Burundi? (Choose no more than TWO) (Responses Combined; N=192) Reach out more to groups outside of Government 25.0% Increase the level of capacity development in the country 24.5% Reduce the complexity of obtaining World Bank Group financing 20.3% Offer more innovative financial products 20.3% Provide more adequate data/knowledge/statistics/figures on Burundi’s economy 19.8% Improve the quality of its experts as related to Burundi’s specific challenges 14.6% Collaborate more effectively with Government clients 14.6% Improve the competitiveness of its financing compared to markets 13.5% Ensure greater selectivity in its work 12.0% Offer more innovative knowledge services 10.9% Work faster 8.3% Other 2.6% Increase the level of World Bank Group staffing in Burundi’s office 2.1% Increase availability of Fee-Based services 0.5% 2. When considering the combination of services that the World Bank Group offers in Burundi, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of Percentage of Respondents in Burundi? (Select only ONE response) (N=185) The combination is appropriate for Burundi 48.6% Financial services 21.6% Convening services 9.2% Don't know 9.2% Knowledge products 7.6% None of the above 3.8% 3a. Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Burundi? (Choose no Percentage of Respondents more than THREE) (Responses Combined; N=188) Economic development 50.5% Agricultural development 43.6% Infrastructure development 37.2% Jobs 28.7% Private sector development 25.5% Public financial management 22.9% Health and population 13.3% Skills development 12.8% Stimulating dialogue to promote peace and stability 9.6% Environment and climate change 9.6% Capacity of state institutions 9.0% Access to basic services 7.4% Access to justice systems 6.9% Social safety nets 6.4% Regional development 4.8% Improving livelihoods 3.2% Urban development 2.7% 63 World Bank Group Country Opinion Survey 2015: Burundi F. The Future Role of the World Bank Group in Burundi 3b. Which THREE areas below would benefit most from other donors in Burundi? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=175) Health and population 40.0% Agricultural development 27.4% Infrastructure development 25.1% Jobs 23.4% Stimulating dialogue to promote peace and stability 19.4% Access to justice systems 18.9% Skills development 14.9% Private sector development 13.7% Improving livelihoods 13.7% Public financial management 13.7% Environment and climate change 13.7% Access to basic services 13.1% Economic development 12.6% Capacity of state institutions 12.0% Social safety nets 10.3% Regional development 8.6% Urban development 7.4% 4. What should the World Bank Group do to improve collaboration with the UN Percentage of Respondents in the field? (Choose no more than THREE) (Responses Combined; N=192) Develop joint or complementary projects with the UN, leveraging each 63.5% organization’s comparative advantages Collaborate on analysis, assessments and planning, including on rapid assessments on emerging crisis and changing circumstances when both institutions are 50.0% engaged Develop guidelines, framework and tools to facilitate operational cooperation and 44.8% cross-financing Share more information about the World Bank Group’s activities, products, and 42.7% knowledge. Organize more joint meetings and missions with the UN 30.2% Involve UN experts to a greater degree in World Bank Group activities 16.7% Other 7.8% G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Burundi? (Choose no more than TWO) (Responses Combined; N=183) Internet 57.9% Local radio 44.8% Local newspapers 27.9% Periodicals 13.7% Local television 13.7% Social media 12.0% International newspapers 9.3% Other 5.5% International radio 4.4% International television 2.7% 64 World Bank Group Country Opinion Survey 2015: Burundi G. Communication and Information Sharing (continued) 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=197) World Bank Group’s seminars/workshops/ conferences 44.2% Direct contact with World Bank Group 38.6% e-Newsletters 33.0% World Bank Group’s website 32.0% World Bank Group’s publications and other written materials 28.4% Social media 6.1% Mobile phones 5.6% Other 1.0% 3. Are you aware of the World Bank Group’s Access to Information Policy under which the WBG will now disclose any information in its possession that is not on Percentage of Respondents a list of exceptions? (N=195) Yes 20.0% No 80.0% 4. Have you requested information from the World Bank Group on its activities Percentage of Respondents in the past year? (N=189) Yes 21.7% No 78.3% Percentage of Respondents 5. Were you able to obtain this information? (N=42) Yes 81.0% No 19.0% Percentage of Respondents 6. Do you have access to the Internet? (N=187) Yes 89.3% No 10.7% Percentage of Respondents 7. Do you use/have you used the World Bank Group website? (N=184) Yes 47.8% No 52.2% 8. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=139) High speed/WiFi 77.0% Dial-up 23.0% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 9. I find the World Bank Group’s websites easy to navigate 93 74 6.69 2.69 10. I find the information on the World Bank Group’s websites useful 86 75 7.80 1.88 11. The World Bank Group’s social media channels are valuable sources of 84 91 7.39 2.71 information about the institution 12. When I need information from the World Bank Group I know how to find it 115 62 6.70 3.01 13. The World Bank Group is responsive to my information requests and 83 89 6.94 3.12 inquiries 65 World Bank Group Country Opinion Survey 2015: Burundi H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Please mark only ONE response) (N=192) Employee of a Ministry, Ministerial Department or Implementation Agency 27.1% NGO/Community Based Organization 15.1% Private Sector Organization 10.4% Project Management Unit (PMU)/Consultant/Contractor working on WBG 9.9% supported project Local Government Office or Staff 5.2% Academia/Research Institute/Think Tank 4.7% Office of the President, Prime Minister 4.2% Office of Parliamentarian 4.2% Media 4.2% Other 4.2% Office of Minister 2.6% Bilateral/Multilateral Agency 2.6% Trade Union 2.1% Financial Sector/Private Bank 1.0% Faith-Based Group 1.0% Private Foundation 0.5% Independent Government Institution 0.5% Youth Group 0.5% 2. Please identify the primary specialization of your work. Percentage of Respondents (Please mark only ONE response) (N=187) Governance 13.9% Agriculture 12.3% Other 11.8% Macroeconomics and fiscal management 8.6% Generalist (specialized in multiple sectors) 8.0% Trade and competitiveness 7.0% Finance and markets 5.9% Education 5.3% Urban, rural, and social development 4.8% Environment and natural resources 4.3% Health, nutrition, and population 3.7% Transport and ICT 3.7% Public-private partnerships 2.7% Social protection and labor 1.6% Energy and extractives 1.6% Gender 1.6% Poverty 1.6% Jobs 1.1% Fragility, conflict and violence 0.5% 66 World Bank Group Country Opinion Survey 2015: Burundi H. Background Information (continued) 3. Which one of the following best describes your level of interaction with the Percentage of Respondents World Bank Group in your country? (Select only ONE response) (N=183) I have never collaborated with the World Bank Group 32.2% I currently collaborate with the World Bank Group 24.0% Both of the above (I currently collaborate and previously have collaborated with 22.4% the World Bank Group) I have previously collaborated with the World Bank Group 21.3% 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Burundi? (Select only ONE response) (N=135) The World Bank (IDA) 61.5% Other 19.3% The International Finance Corporation (IFC) 14.8% The Multilateral Investment Guarantee Agency (MIGA) 4.4% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=145) Yes 21.4% No 78.6% 6. If yes, what was your view of how the two institutions work together in Percentage of Respondents Burundi? (Select only ONE response) (N=32) The two institutions work well together 31.3% The way the two institutions work together needs improvement 31.3% Don't know 28.1% The two institutions do not work well together 9.4% 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Burundi? (Choose no more than TWO) (Responses Combined; N=166) Collaborate as part of my professional duties 41.0% Engage in World Bank Group related/sponsored events/activities 34.9% Use World Bank Group reports/data 27.1% Observer 24.1% Use World Bank Group website for information, data, research, etc. 21.1% Percentage of Respondents 8. What’s your gender? (N=194) Female 18.0% Male 82.0% Percentage of Respondents 9. Which best represents your geographic location? (N=177) West 48.6% North 15.8% Center 15.8% South 13.0% East 6.8% 67 World Bank Group Country Opinion Survey 2015: Burundi Appendix B: Responses to All Questions by Stakeholder Groups16 Office of President/Prime Minister/Minister N=13 Office of Parliamentarian N=8 Employee of a Ministry/PMU/Consultant on WBG-supported project N=71  Local Government N=10  Private Sector/Financial Sector/Private Bank N=22  CSO N=37 Media N=8 Academia/Research Institute/Think Tank N=9 Other N=14 A. General Issues facing Burundi In general would you say that Burundi is headed in...?* Office of Employee of a Private Sector/ Academia/ President/Prime Office of Ministry/ PMU/ Local Financial Sector/ Research/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Government Private Bank CSO Media Think tank Other The right direction 92.3% 50.0% 68.8% 100.0% 38.1% 34.3% 28.6% 25.0% 50.0% The wrong direction 7.7% 25.0% 12.5% 0.0% 33.3% 28.6% 42.9% 62.5% 28.6% Not sure 0.0% 25.0% 18.8% 0.0% 28.6% 37.1% 28.6% 12.5% 21.4% *Significantly different between stakeholder groups 16 Only 192 respondents provided the information about their current positions. Thus, only these respondents were included in the across-stakeholder analysis presented in this appendix. 68 World Bank Group Country Opinion Survey 2015: Burundi A. General Issues facing Burundi (continued) Listed below are a number of development priorities in Burundi. Please identify which of the following you consider the most important development priorities in Burundi? (Choose no more than THREE) Office of Employee of a Private Sector/ Academia/ Percentage of Respondents President/Prime Office of Ministry/ PMU/ Local Financial Sector/ Research/ (Responses combined) Minister/Minister Parliamentarian Consultant Government Private Bank CSO Media Think tank Other Social protection 0.0% 14.3% 11.6% 0.0% 4.5% 16.2% 0.0% 0.0% 7.7% Food security 53.8% 42.9% 20.3% 40.0% 40.9% 35.1% 25.0% 44.4% 15.4% Security/stabilization/reconstruction 15.4% 14.3% 13.0% 10.0% 9.1% 5.4% 25.0% 22.2% 23.1% Public sector reform 7.7% 0.0% 10.1% 10.0% 9.1% 0.0% 12.5% 0.0% 7.7% Global/regional integration 0.0% 0.0% 11.6% 10.0% 9.1% 5.4% 0.0% 0.0% 0.0% Gender equity 0.0% 0.0% 1.4% 0.0% 0.0% 2.7% 0.0% 0.0% 7.7% Private sector development 15.4% 0.0% 17.4% 0.0% 27.3% 10.8% 25.0% 0.0% 23.1% Foreign direct investment 0.0% 14.3% 4.3% 0.0% 4.5% 2.7% 0.0% 0.0% 0.0% Governance 38.5% 28.6% 23.2% 20.0% 27.3% 45.9% 37.5% 44.4% 38.5% Water and sanitation 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Energy 23.1% 28.6% 31.9% 50.0% 27.3% 29.7% 37.5% 44.4% 15.4% Regional conflict and tensions 0.0% 0.0% 2.9% 0.0% 0.0% 2.7% 0.0% 0.0% 0.0% Job creation/employment* 0.0% 14.3% 14.5% 30.0% 4.5% 10.8% 37.5% 55.6% 7.7% Rural development 7.7% 28.6% 15.9% 10.0% 4.5% 8.1% 0.0% 11.1% 15.4% Financial markets 0.0% 0.0% 2.9% 0.0% 4.5% 0.0% 12.5% 0.0% 0.0% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability* 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 0.0% 1.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Health 7.7% 14.3% 2.9% 0.0% 4.5% 5.4% 0.0% 0.0% 15.4% Education 38.5% 14.3% 13.0% 20.0% 13.6% 13.5% 25.0% 22.2% 23.1% Poverty reduction 15.4% 28.6% 17.4% 30.0% 13.6% 24.3% 12.5% 22.2% 30.8% Transport 0.0% 0.0% 2.9% 20.0% 9.1% 2.7% 0.0% 0.0% 0.0% Social cohesion* 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Climate change 7.7% 0.0% 2.9% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development 15.4% 0.0% 21.7% 10.0% 31.8% 5.4% 25.0% 11.1% 15.4% Trade and exports 0.0% 0.0% 2.9% 0.0% 9.1% 2.7% 0.0% 0.0% 0.0% Crime and violence 7.7% 14.3% 2.9% 0.0% 0.0% 5.4% 0.0% 0.0% 0.0% Public financial management 7.7% 0.0% 2.9% 0.0% 4.5% 5.4% 0.0% 0.0% 15.4% Economic growth 0.0% 14.3% 8.7% 10.0% 18.2% 10.8% 0.0% 0.0% 0.0% Law and justice 7.7% 14.3% 10.1% 0.0% 4.5% 18.9% 0.0% 0.0% 0.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 1.4% 0.0% 0.0% 2.7% 0.0% 0.0% 0.0% Local governance and institutions 7.7% 0.0% 1.4% 0.0% 4.5% 10.8% 12.5% 11.1% 15.4% Natural resource management 7.7% 0.0% 2.9% 0.0% 4.5% 2.7% 0.0% 0.0% 0.0% Anti corruption 15.4% 0.0% 14.5% 10.0% 9.1% 8.1% 0.0% 11.1% 7.7% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 0.0% 0.0% 2.9% 0.0% 0.0% 5.4% 12.5% 0.0% 15.4% *Significantly different between stakeholder groups 69 World Bank Group Country Opinion Survey 2015: Burundi A. General Issues facing Burundi (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Burundi? (Choose no more than THREE) Office of Employee of a Private Sector/ Academia/ Percentage of Respondents President/Prime Office of Ministry/ PMU/ Local Financial Sector/ Research/ (Responses combined) Minister/Minister Parliamentarian Consultant Government Private Bank CSO Media Think tank Other Water and sanitation 0.0% 0.0% 5.6% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 7.7% 0.0% 1.4% 0.0% 9.1% 2.7% 0.0% 0.0% 7.1% Economic growth 30.8% 50.0% 39.4% 50.0% 40.9% 35.1% 37.5% 33.3% 28.6% Climate change 7.7% 0.0% 2.8% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% Regional conflict and tensions 7.7% 0.0% 2.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 0.0% 0.0% 9.9% 10.0% 4.5% 13.5% 0.0% 11.1% 14.3% Gender equity 0.0% 0.0% 1.4% 0.0% 0.0% 2.7% 12.5% 0.0% 7.1% Rural development* 23.1% 62.5% 33.8% 0.0% 22.7% 13.5% 25.0% 55.6% 21.4% Urban development 0.0% 12.5% 5.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Governance 15.4% 25.0% 15.5% 30.0% 13.6% 27.0% 12.5% 11.1% 14.3% Regulatory framework 0.0% 0.0% 1.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Local governance and institutions 7.7% 25.0% 9.9% 0.0% 0.0% 16.2% 0.0% 0.0% 21.4% Social protection 0.0% 0.0% 7.0% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% Law and justice 7.7% 0.0% 2.8% 0.0% 0.0% 16.2% 0.0% 11.1% 0.0% Transport 15.4% 12.5% 5.6% 10.0% 18.2% 2.7% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 2.8% 0.0% 0.0% 2.7% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 0.0% 12.5% 2.8% 0.0% 4.5% 5.4% 25.0% 0.0% 7.1% Security/stabilization/reconstruction* 15.4% 0.0% 2.8% 10.0% 13.6% 0.0% 25.0% 0.0% 14.3% Anti corruption 30.8% 0.0% 12.7% 0.0% 22.7% 13.5% 25.0% 0.0% 7.1% Private sector development 7.7% 25.0% 25.4% 30.0% 50.0% 24.3% 0.0% 22.2% 28.6% Foreign direct investment 7.7% 0.0% 2.8% 0.0% 13.6% 0.0% 12.5% 0.0% 0.0% Energy 23.1% 12.5% 19.7% 30.0% 13.6% 27.0% 37.5% 44.4% 14.3% Public financial management 0.0% 0.0% 7.0% 0.0% 0.0% 10.8% 12.5% 0.0% 14.3% Social cohesion 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% Education* 7.7% 0.0% 2.8% 0.0% 4.5% 5.4% 0.0% 33.3% 14.3% Public sector reform 0.0% 12.5% 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% Global/regional integration 0.0% 0.0% 1.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 0.0% 0.0% 10.0% 0.0% 5.4% 0.0% 0.0% 0.0% Health 15.4% 0.0% 2.8% 0.0% 0.0% 8.1% 0.0% 0.0% 7.1% Agricultural development 15.4% 12.5% 28.2% 40.0% 31.8% 18.9% 37.5% 22.2% 42.9% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 30.8% 12.5% 21.1% 30.0% 18.2% 29.7% 37.5% 33.3% 28.6% Financial markets 0.0% 0.0% 4.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 7.7% 0.0% 8.5% 0.0% 0.0% 8.1% 0.0% 0.0% 0.0% Food security 7.7% 25.0% 9.9% 30.0% 9.1% 10.8% 0.0% 22.2% 0.0% *Significantly different between stakeholder groups 70 World Bank Group Country Opinion Survey 2015: Burundi A. General Issues facing Burundi (continued) When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this woul d be achieved in Burundi? (Choose no more than TWO) Office of Employee of a Private Sector/ Academia/ Percentage of Respondents President/Prime Office of Ministry/ PMU/ Local Financial Sector/ Research/ (Responses combined) Minister/Minister Parliamentarian Consultant Government Private Bank CSO Media Think tank Other Better employment opportunities for young people 25.0% 50.0% 32.8% 10.0% 27.8% 32.4% 37.5% 44.4% 41.7% Better employment opportunities for women 8.3% 0.0% 3.4% 0.0% 0.0% 8.8% 12.5% 0.0% 0.0% Greater access to micro-finance for the poor 25.0% 0.0% 20.7% 60.0% 16.7% 20.6% 50.0% 33.3% 16.7% Greater voice and participation for citizens to help ensure greater accountability 16.7% 16.7% 3.4% 0.0% 0.0% 11.8% 0.0% 0.0% 8.3% Greater access to health and nutrition for citizens 8.3% 0.0% 13.8% 10.0% 11.1% 14.7% 12.5% 11.1% 8.3% Better entrepreneurial opportunities 16.7% 0.0% 24.1% 60.0% 22.2% 20.6% 37.5% 11.1% 25.0% A growing middle class 0.0% 16.7% 5.2% 0.0% 16.7% 2.9% 0.0% 22.2% 16.7% Better opportunity for the poor who live in rural areas 0.0% 16.7% 6.9% 20.0% 16.7% 20.6% 12.5% 0.0% 0.0% Better opportunity for the poor who live in urban areas 0.0% 0.0% 8.6% 0.0% 5.6% 0.0% 0.0% 0.0% 0.0% Consistent economic growth 50.0% 83.3% 34.5% 40.0% 27.8% 29.4% 25.0% 33.3% 41.7% More reliable social safety net 8.3% 0.0% 8.6% 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% Greater equity of fiscal policy 25.0% 0.0% 15.5% 0.0% 22.2% 14.7% 0.0% 11.1% 16.7% Education and training that better ensure job opportunity 16.7% 16.7% 13.8% 0.0% 27.8% 23.5% 12.5% 22.2% 0.0% Better quality public services 0.0% 0.0% 3.4% 0.0% 5.6% 0.0% 0.0% 11.1% 8.3% Other 0.0% 0.0% 1.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% B. Overall Attitudes toward the World Bank Group Which of the following best describes your current position? Office of President/ Employee of a Private Sector/ Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Financial Sector/ Research Institute/ Minister Parliamentarian Consultant Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World 9 7.78 1.92 8 6.63 2.33 63 6.10 2.56 7 7.43 2.23 17 6.47 2.55 28 5.04 1.97 7 4.71 2.63 9 6.78 2.44 13 7.31 1.80 Bank Group in Burundi?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Which of the following best describes your current position? Office of President/ Employee of a Private Sector/ Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Financial Sector/ Research Institute/ Minister Parliamentarian Consultant Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the 10 7.90 2.23 8 7.13 2.30 58 7.36 2.34 5 6.40 3.05 18 6.72 2.47 31 5.68 1.96 6 4.67 1.86 8 7.75 .71 12 7.42 1.83 World Bank Group’s effectiveness in Burundi.* (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups Which of the following bes t des cribes your current pos ition? Office of Pres ident/ Em ployee of a Private Sector/ Academ ia/ Prim e Minis ter/ Office of Minis try/ PMU/ Local Financial Sector/ Res earch Ins titute/ Minis ter Parliam entarian Cons ultant Governm ent Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s s taff is well prepared to help Burundi 10 8.60 1.96 5 9.20 1.30 54 7.70 2.25 6 7.50 2.74 15 7.40 2.10 25 6.24 2.22 5 7.20 2.77 7 6.29 1.89 12 8.00 1.95 s olve its m os t com plicated developm ent challenges ?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 71 World Bank Group Country Opinion Survey 2015: Burundi B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Burundi, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Burundi? (Choose no more than THREE) Office of Employee of a Private Sector/ Academia/ Percentage of Respondents President/Prime Office of Ministry/ PMU/ Local Financial Sector/ Research/ (Responses combined) Minister/Minister Parliamentarian Consultant Government Private Bank CSO Media Think tank Other Social protection 8.3% 14.3% 1.4% 0.0% 0.0% 8.3% 0.0% 0.0% 7.1% Security/stabilization/reconstruction 0.0% 14.3% 11.4% 0.0% 13.6% 2.8% 0.0% 22.2% 21.4% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Transport 16.7% 14.3% 14.3% 11.1% 18.2% 11.1% 0.0% 11.1% 7.1% Public sector reform 0.0% 14.3% 8.6% 0.0% 9.1% 0.0% 12.5% 0.0% 21.4% Agricultural development 33.3% 71.4% 37.1% 55.6% 54.5% 52.8% 12.5% 22.2% 57.1% Global/regional integration 0.0% 0.0% 2.9% 0.0% 4.5% 2.8% 0.0% 0.0% 0.0% Gender equity 0.0% 0.0% 1.4% 0.0% 0.0% 0.0% 12.5% 0.0% 7.1% Social cohesion 8.3% 0.0% 4.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Health 8.3% 0.0% 8.6% 0.0% 0.0% 5.6% 0.0% 0.0% 0.0% Rural development 16.7% 28.6% 24.3% 11.1% 4.5% 25.0% 25.0% 22.2% 21.4% Foreign direct investment 8.3% 14.3% 1.4% 0.0% 9.1% 5.6% 0.0% 0.0% 14.3% Education 0.0% 14.3% 10.0% 0.0% 0.0% 11.1% 25.0% 22.2% 0.0% Energy 50.0% 0.0% 38.6% 44.4% 40.9% 50.0% 37.5% 55.6% 21.4% Public financial management 8.3% 0.0% 4.3% 11.1% 0.0% 0.0% 0.0% 11.1% 7.1% Job creation/employment 25.0% 28.6% 25.7% 33.3% 40.9% 33.3% 37.5% 33.3% 7.1% Financial markets 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 0.0% 0.0% 2.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 0.0% 5.7% 11.1% 0.0% 2.8% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 0.0% 1.4% 0.0% 9.1% 0.0% 0.0% 0.0% 7.1% Regional conflict and tensions 0.0% 0.0% 1.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Private sector development* 16.7% 14.3% 8.6% 22.2% 50.0% 5.6% 25.0% 11.1% 7.1% Water and sanitation 8.3% 0.0% 1.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Governance* 0.0% 28.6% 12.9% 11.1% 4.5% 2.8% 37.5% 0.0% 21.4% Food security 25.0% 14.3% 7.1% 11.1% 4.5% 11.1% 0.0% 22.2% 0.0% Climate change 8.3% 14.3% 4.3% 0.0% 4.5% 2.8% 0.0% 0.0% 0.0% Poverty reduction 0.0% 0.0% 17.1% 33.3% 9.1% 19.4% 12.5% 22.2% 14.3% Trade and exports 0.0% 0.0% 1.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Economic growth 8.3% 0.0% 14.3% 22.2% 4.5% 5.6% 37.5% 22.2% 28.6% Law and justice 0.0% 0.0% 1.4% 0.0% 0.0% 8.3% 0.0% 0.0% 0.0% Local governance and institutions* 8.3% 0.0% 1.4% 0.0% 0.0% 8.3% 0.0% 0.0% 21.4% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 5.6% 0.0% 0.0% 0.0% Natural resource management 8.3% 0.0% 8.6% 22.2% 0.0% 0.0% 0.0% 11.1% 0.0% Information and communications technology 8.3% 0.0% 1.4% 0.0% 4.5% 2.8% 12.5% 0.0% 0.0% Anti corruption 25.0% 14.3% 7.1% 0.0% 9.1% 13.9% 0.0% 11.1% 7.1% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 72 World Bank Group Country Opinion Survey 2015: Burundi B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Burundi? Office of Employee of a Private Sector/ Academia/ Greatest Value President/Prime Office of Ministry/ PMU/ Local Financial Sector/ Research/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Government Private Bank CSO Media Think tank Other Convening/facilitating 10.0% 0.0% 9.8% 0.0% 0.0% 6.3% 14.3% 0.0% 0.0% Data and statistics 0.0% 0.0% 3.9% 10.0% 15.0% 3.1% 0.0% 22.2% 0.0% Policy advice, studies, analyses* 30.0% 25.0% 5.9% 30.0% 10.0% 40.6% 28.6% 11.1% 28.6% Financial resources* 20.0% 25.0% 51.0% 50.0% 35.0% 9.4% 14.3% 33.3% 35.7% Capacity development 0.0% 0.0% 5.9% 0.0% 10.0% 6.3% 14.3% 11.1% 0.0% Technical assistance 0.0% 0.0% 3.9% 0.0% 10.0% 9.4% 14.3% 0.0% 7.1% Mobilizing third party financial resources 20.0% 25.0% 15.7% 0.0% 15.0% 18.8% 14.3% 0.0% 14.3% Donor coordination 10.0% 0.0% 2.0% 20.0% 0.0% 3.1% 14.3% 11.1% 0.0% Linkage to non-Bank expertise 0.0% 0.0% 0.0% 0.0% 5.0% 0.0% 0.0% 0.0% 0.0% Strategy formulation 20.0% 25.0% 3.9% 0.0% 10.0% 3.1% 14.3% 11.1% 0.0% Other 0.0% 0.0% 2.0% 0.0% 0.0% 0.0% 0.0% 0.0% 14.3% *Significantly different between stakeholder groups Office of Employee of a Private Sector/ Academia/ nd 2 Greatest Value President/Prime Office of Ministry/ PMU/ Local Financial Sector/ Research/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Government Private Bank CSO Media Think tank Other Convening/facilitating 0.0% 0.0% 5.8% 11.1% 0.0% 6.5% 0.0% 0.0% 21.4% Data and statistics 0.0% 0.0% 5.8% 0.0% 4.8% 3.2% 14.3% 0.0% 0.0% Policy advice, studies, analyses 30.0% 25.0% 13.5% 11.1% 28.6% 6.5% 28.6% 0.0% 28.6% Financial resources 10.0% 0.0% 9.6% 0.0% 19.0% 3.2% 14.3% 0.0% 21.4% Capacity development 10.0% 0.0% 17.3% 0.0% 9.5% 6.5% 28.6% 22.2% 0.0% Technical assistance 10.0% 0.0% 17.3% 22.2% 9.5% 35.5% 28.6% 44.4% 14.3% Mobilizing third party financial resources 30.0% 0.0% 11.5% 22.2% 9.5% 3.2% 0.0% 11.1% 0.0% Donor coordination 0.0% 0.0% 3.8% 11.1% 4.8% 12.9% 0.0% 11.1% 14.3% Linkage to non-Bank expertise 0.0% 25.0% 1.9% 0.0% 4.8% 6.5% 0.0% 0.0% 0.0% Strategy formulation 0.0% 50.0% 15.4% 11.1% 19.0% 16.1% 14.3% 11.1% 0.0% Other 0.0% 0.0% 1.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Burundi? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Office of President/ Employee of a Private Sector/ Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Financial Sector/ Research Institute/ Minister Parliamentarian Consultant Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project implementation (or other organizational 5 7.40 2.70 6 6.50 2.66 54 7.39 2.23 5 6.60 2.07 17 6.47 2.35 28 6.36 2.23 5 4.20 2.17 6 8.00 1.55 9 8.22 .83 strengthening)* Citizen engagement (incorporating citizens' 6 7.50 2.07 4 7.00 2.58 49 6.51 2.72 4 8.50 1.29 11 5.64 3.07 27 4.70 2.16 6 4.17 3.43 3 5.67 2.31 2 7.00 1.41 voices into development)* Policy design (for clarity and better incentives to 5 8.20 1.48 7 8.57 1.62 50 7.80 2.10 3 7.33 2.08 12 6.75 2.53 26 7.00 1.88 6 5.83 3.06 6 7.67 1.51 10 8.20 1.03 achieve development goals) *Significantly different between stakeholder groups 73 World Bank Group Country Opinion Survey 2015: Burundi B. Overall Attitudes toward the World Bank Group (continued) When thinking about how to improve capacity building in Burundi to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important all, 10-Very important) Which of the following best describes your current position? Office of President/ Employee of a Private Sector/ Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Financial Sector/ Research Institute/ Minister Parliamentarian Consultant Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project implementation (or other organizational 6 8.50 1.52 6 7.50 2.17 55 8.31 1.94 7 8.43 1.81 17 8.35 1.58 30 8.07 2.15 8 7.38 3.16 7 9.00 1.15 13 8.46 1.56 strengthening) Citizen engagement (incorporating citizens' 7 9.29 .95 6 7.50 2.51 48 8.46 2.37 6 8.67 1.03 14 8.43 1.55 29 8.52 1.98 8 9.00 1.20 7 8.57 2.57 10 7.80 1.93 voices into development) Policy design (for clarity and better incentives to 7 9.29 .95 6 8.67 1.86 51 8.61 1.90 5 9.00 1.00 14 8.79 1.42 27 8.22 1.89 8 9.38 .74 7 8.00 2.24 13 9.08 1.04 achieve development goals) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Burundi? (Choose no more than TWO) Office of Employee of a Private Sector/ Academia/ Percentage of Respondents President/Prime Office of Ministry/ PMU/ Local Financial Sector/ Research/ (Responses combined) Minister/Minister Parliamentarian Consultant Government Private Bank CSO Media Think tank Other Staff too inaccessible 16.7% 0.0% 9.7% 0.0% 9.5% 17.6% 12.5% 0.0% 7.1% Not exploring alternative policy options 0.0% 0.0% 3.2% 0.0% 0.0% 2.9% 0.0% 0.0% 7.1% Not collaborating enough with stakeholders outside the Government* 8.3% 0.0% 11.3% 0.0% 33.3% 38.2% 25.0% 33.3% 21.4% Its advice and strategies do not lend themselves to practical problem solving 8.3% 14.3% 19.4% 0.0% 9.5% 3.0% 12.5% 0.0% 0.0% Not enough public disclosure of its work 8.3% 28.6% 16.1% 33.3% 33.3% 14.7% 25.0% 55.6% 7.1% Arrogant in its approach 0.0% 0.0% 1.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Not client focused* 8.3% 0.0% 1.6% 22.2% 4.8% 0.0% 0.0% 0.0% 0.0% The credibility of its knowledge/data 0.0% 0.0% 3.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% World Bank Group’s processes too complex 33.3% 14.3% 24.2% 22.2% 28.6% 17.6% 25.0% 33.3% 21.4% Not willing to honestly criticize policies and reform efforts in the country 16.7% 0.0% 12.9% 0.0% 4.8% 20.6% 0.0% 11.1% 28.6% Too influenced by developed countries 8.3% 42.9% 16.1% 11.1% 9.5% 8.8% 12.5% 11.1% 14.3% Imposing technocratic solutions without regard to political realities 0.0% 42.9% 11.3% 22.2% 14.3% 20.6% 12.5% 0.0% 7.1% World Bank Group’s processes too slow 25.0% 0.0% 8.1% 22.2% 0.0% 5.9% 12.5% 11.1% 7.1% Not aligned with other donors’ work 0.0% 0.0% 4.8% 0.0% 0.0% 2.9% 0.0% 0.0% 0.0% Not aligned with country priorities 16.7% 0.0% 4.8% 22.2% 0.0% 2.9% 0.0% 0.0% 0.0% Not adequately sensitive to political/social realities in Burundi* 0.0% 0.0% 3.2% 11.1% 9.5% 5.9% 37.5% 22.2% 7.1% Not focused enough on issues that are unique to post-conflict countries 8.3% 14.3% 14.5% 0.0% 9.5% 17.6% 12.5% 11.1% 0.0% Inadequate number of World Bank Group staff members located in the 8.3% 0.0% 1.6% 0.0% 0.0% 2.9% 0.0% 11.1% 7.1% country Other 0.0% 14.3% 6.5% 11.1% 0.0% 0.0% 12.5% 0.0% 7.1% Don’t know 16.7% 14.3% 14.5% 11.1% 14.3% 2.9% 0.0% 0.0% 21.4% *Significantly different between stakeholder groups 74 World Bank Group Country Opinion Survey 2015: Burundi B. Overall Attitudes toward the World Bank Group (continued) Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Burundi? (Choose no more than TWO) Office of Employee of a Private Sector/ Academia/ Percentage of Respondents President/Prime Office of Ministry/ PMU/ Local Financial Sector/ Research/ (Responses combined) Minister/Minister Parliamentarian Consultant Government Private Bank CSO Media Think tank Other Trust Fund management 0.0% 0.0% 7.6% 0.0% 4.8% 0.0% 14.3% 12.5% 14.3% Knowledge products/services 0.0% 0.0% 9.1% 0.0% 14.3% 13.9% 14.3% 0.0% 14.3% Investment lending 50.0% 37.5% 62.1% 70.0% 66.7% 52.8% 42.9% 75.0% 50.0% Technical assistance 33.3% 62.5% 16.7% 20.0% 14.3% 19.4% 28.6% 25.0% 7.1% Capacity development* 41.7% 37.5% 30.3% 10.0% 57.1% 22.2% 71.4% 12.5% 21.4% Policy based lending / budget support to the Government* 33.3% 12.5% 21.2% 70.0% 4.8% 13.9% 14.3% 25.0% 64.3% Multi-sectoral approaches* 16.7% 12.5% 15.2% 20.0% 9.5% 41.7% 0.0% 0.0% 14.3% Co-financing arrangements 8.3% 12.5% 7.6% 0.0% 0.0% 2.8% 0.0% 12.5% 0.0% Sector-wide approaches 0.0% 0.0% 6.1% 0.0% 0.0% 0.0% 0.0% 12.5% 0.0% Emergency Recovery lending 0.0% 0.0% 3.0% 0.0% 0.0% 8.3% 0.0% 0.0% 7.1% Other 0.0% 0.0% 4.5% 10.0% 0.0% 2.8% 14.3% 0.0% 0.0% Don’t know 8.3% 12.5% 7.6% 0.0% 9.5% 8.3% 0.0% 12.5% 0.0% *Significantly different between stakeholder groups To what extent do you believe that the World Bank Group’s work and support help the poorest in Burundi? (Select only ONE response) Office of Employee of a Private Sector/ Academia/ President/Prime Office of Ministry/ PMU/ Local Financial Sector/ Research/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Government Private Bank CSO Media Think tank Other To a fully sufficient degree 9.1% 0.0% 7.1% 0.0% 0.0% 13.8% 0.0% 0.0% 0.0% To a somewhat sufficient degree 45.5% 66.7% 50.0% 33.3% 41.2% 20.7% 0.0% 25.0% 63.6% To a somewhat insufficient degree 18.2% 0.0% 14.3% 33.3% 17.6% 27.6% 50.0% 37.5% 9.1% To a very insufficient degree 18.2% 0.0% 7.1% 0.0% 11.8% 20.7% 50.0% 12.5% 9.1% Don't know 9.1% 33.3% 21.4% 33.3% 29.4% 17.2% 0.0% 25.0% 18.2% 75 World Bank Group Country Opinion Survey 2015: Burundi B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Office of Employee of a Private Sector/ Academia/ Percentage of Respondents President/Prime Office of Ministry/ PMU/ Local Financial Sector/ Research/ (Responses combined) Minister/Minister Parliamentarian Consultant Government Private Bank CSO Media Think tank Other Academia/think tanks/research institutes* 15.4% 12.5% 14.1% 0.0% 13.6% 24.3% 12.5% 66.7% 14.3% Donor community 15.4% 0.0% 15.5% 0.0% 13.6% 8.1% 0.0% 0.0% 14.3% Media* 7.7% 12.5% 5.6% 0.0% 13.6% 2.7% 37.5% 0.0% 0.0% Local Government* 38.5% 25.0% 23.9% 70.0% 13.6% 10.8% 0.0% 11.1% 21.4% Private sector 7.7% 37.5% 33.8% 30.0% 54.5% 40.5% 62.5% 55.6% 42.9% Parliament 15.4% 12.5% 8.5% 10.0% 0.0% 0.0% 0.0% 0.0% 21.4% NGOs/Community Based Organizations* 7.7% 37.5% 21.1% 0.0% 13.6% 67.6% 50.0% 22.2% 7.1% Youth/university groups 7.7% 0.0% 7.0% 0.0% 0.0% 8.1% 0.0% 11.1% 7.1% Beneficiaries* 15.4% 37.5% 40.8% 60.0% 50.0% 18.9% 12.5% 33.3% 21.4% Foundations 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% UN and regional peace keeping forces 0.0% 0.0% 0.0% 0.0% 0.0% 2.7% 0.0% 0.0% 0.0% Emerging donors 15.4% 0.0% 4.2% 0.0% 4.5% 0.0% 0.0% 0.0% 14.3% UN agencies 0.0% 0.0% 1.4% 0.0% 0.0% 2.7% 0.0% 0.0% 14.3% Regional organizations (e.g., EAC, COMESA, ICGLR) 23.1% 0.0% 5.6% 20.0% 13.6% 2.7% 0.0% 0.0% 7.1% Other 0.0% 0.0% 4.2% 0.0% 0.0% 2.7% 0.0% 0.0% 0.0% Don’t know 15.4% 12.5% 5.6% 0.0% 0.0% 0.0% 12.5% 0.0% 7.1% *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group’s work in Burundi? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of President/ Employee of a Private Sector/ Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Financial Sector/ Research Institute/ Minister Parliamentarian Consultant Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a 11 8.27 2.57 7 5.71 2.14 61 8.18 2.40 9 8.00 2.35 18 7.94 2.15 34 6.91 2.64 6 5.50 1.05 8 7.25 2.25 14 8.36 1.65 relevant role in development in Burundi* The World Bank Group’s work is aligned with what I consider the development priorities for 11 7.73 2.69 7 5.43 1.27 55 7.38 2.42 7 6.57 2.64 18 7.33 2.28 31 5.39 2.39 5 4.40 2.70 7 6.57 1.99 13 7.85 1.46 Burundi* The World Bank Group supports programs and 13 8.23 2.17 7 6.29 2.06 58 8.12 1.83 9 7.67 2.60 20 7.65 2.37 34 6.32 2.42 6 5.67 2.58 8 6.75 1.91 14 8.00 1.88 strategies that are realistic for Burundi* The World Bank Group treats clients and 11 8.18 2.60 6 6.33 1.97 55 7.80 2.35 4 8.50 1.73 15 7.60 1.92 29 6.90 2.51 3 5.33 1.53 6 8.50 1.97 12 8.00 2.66 stakeholders in Burundi with respect *Significantly different between stakeholder groups 76 World Bank Group Country Opinion Survey 2015: Burundi B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Burundi, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office of President/ Employee of a Private Sector/ Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Financial Sector/ Research Institute/ Minister Parliamentarian Consultant Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs* 9 6.89 3.30 6 7.17 3.19 46 6.76 2.53 5 6.40 2.30 16 5.63 2.96 19 5.42 1.74 7 3.43 2.23 5 6.60 1.34 11 7.55 1.97 Flexibility (in terms of the institution’s products 9 6.78 2.17 4 7.50 2.89 44 6.25 2.21 5 5.60 1.67 17 5.71 2.49 16 5.13 2.25 6 3.17 2.04 4 7.00 2.45 10 6.70 2.58 and services)* Flexibility (in terms of changing country 11 7.82 2.23 4 8.50 3.00 43 6.35 2.27 6 6.50 2.26 16 5.38 2.66 23 5.61 2.04 5 4.20 2.59 5 7.20 1.79 11 6.64 2.16 circumstances)* Being inclusive* 7 8.29 2.29 3 7.33 1.53 45 6.89 2.54 5 8.20 1.30 10 8.00 1.70 20 6.65 2.25 4 3.75 3.20 3 9.00 1.00 7 8.43 2.44 Openness 9 8.44 1.74 4 8.25 1.71 46 6.74 2.65 7 7.00 1.91 15 6.73 2.19 26 6.85 2.13 6 5.00 3.35 6 7.17 2.14 11 8.36 2.62 Staff accessibility* 10 7.20 2.44 5 7.20 1.79 48 5.96 2.97 5 5.60 2.97 16 5.50 3.03 25 4.80 1.98 7 2.71 1.80 6 6.83 2.32 10 6.70 2.98 Straightforwardness and honesty 9 7.89 2.15 3 6.00 1.00 42 7.74 2.23 4 6.00 2.58 13 7.92 1.44 18 7.83 2.33 3 3.67 2.52 5 7.60 2.30 10 8.20 1.93 Ease of access to the people at the World Bank Group who are making decisions important to 10 5.80 2.78 2 6.50 2.12 42 5.81 3.01 5 3.40 1.95 15 5.27 2.66 25 4.52 2.33 3 3.00 2.00 5 6.80 2.59 9 7.11 3.14 my work Collaboration with civil society* 9 8.44 1.81 4 8.00 2.45 40 7.78 2.49 5 8.80 1.10 14 6.86 2.80 25 5.12 2.59 7 4.29 3.25 5 6.00 2.35 4 4.75 2.50 Collaboration with the UN* 10 9.60 .52 2 9.00 1.41 41 8.27 2.48 3 9.00 1.00 7 8.86 1.07 16 9.00 1.37 3 4.33 2.89 3 9.33 1.15 7 7.00 2.83 Collaboration with the Government 11 9.18 1.33 7 8.43 2.07 56 8.34 2.11 7 7.71 1.98 15 8.00 2.30 28 7.79 2.47 7 6.71 3.40 8 8.63 1.30 14 8.29 1.38 Collaboration with other donors and 10 8.60 2.32 4 7.75 1.71 49 8.16 1.96 3 8.00 1.73 9 8.56 1.01 23 8.26 1.74 4 5.75 3.40 5 8.60 1.34 12 8.08 2.11 development partners Collaboration with the private sector* 10 8.00 2.16 5 7.60 1.82 45 7.13 2.62 4 5.75 1.50 17 6.71 2.57 24 6.17 1.99 6 2.67 1.63 6 7.00 2.61 8 7.50 1.41 The speed in which it gets things 8 7.50 1.93 4 6.00 .82 48 7.69 2.07 5 6.60 2.07 12 6.92 1.38 20 6.80 1.96 6 3.33 2.58 5 7.00 1.87 8 6.25 2.66 accomplished on the ground* Being a long-term partner* 8 9.75 .46 7 8.86 1.46 52 8.65 2.13 5 9.20 1.10 14 8.00 1.71 24 8.25 2.01 5 5.60 3.91 8 8.38 1.92 10 9.40 .84 *Significantly different between stakeholder groups To be more effective development partner in Burundi, do you believe that the World Bank Group should have? (Select only ONE response) Office of Employee of a Private Sector/ Academia/ President/Prime Office of Ministry/ PMU/ Local Financial Sector/ Research/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Government Private Bank CSO Media Think tank Other More local presence 53.8% 62.5% 67.6% 90.0% 81.8% 72.2% 87.5% 100.0% 57.1% The current level of local presence is adequate 46.2% 25.0% 16.9% 0.0% 0.0% 13.9% 12.5% 0.0% 21.4% Less local presence 0.0% 0.0% 1.4% 0.0% 0.0% 5.6% 0.0% 0.0% 0.0% Don't know 0.0% 12.5% 14.1% 10.0% 18.2% 8.3% 0.0% 0.0% 21.4% 77 World Bank Group Country Opinion Survey 2015: Burundi B. Overall Attitudes toward the World Bank Group (continued) In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the World Bank Group in your country? (Select only ONE response) Office of Employee of a Private Sector/ Academia/ President/Prime Office of Ministry/ PMU/ Local Financial Sector/ Research/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Government Private Bank CSO Media Think tank Other More effective collaboration 15.4% 37.5% 18.3% 0.0% 4.5% 5.7% 12.5% 11.1% 7.7% The same level of effective collaboration 46.2% 0.0% 15.5% 10.0% 18.2% 14.3% 12.5% 11.1% 30.8% Less effective collaboration 0.0% 12.5% 7.0% 10.0% 0.0% 5.7% 0.0% 0.0% 7.7% Don't know 38.5% 50.0% 59.2% 80.0% 77.3% 74.3% 75.0% 77.8% 53.8% When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than THREE) Office of Employee of a Private Sector/ Academia/ Percentage of Respondents President/Prime Office of Ministry/ PMU/ Local Financial Sector/ Research/ (Responses combined) Minister/Minister Parliamentarian Consultant Government Private Bank CSO Media Think tank Other The World Bank Group does not do adequate follow through/follow-up 25.0% 12.5% 12.9% 30.0% 14.3% 10.8% 0.0% 0.0% 14.3% Poor donor coordination 0.0% 25.0% 15.7% 40.0% 9.5% 13.5% 25.0% 0.0% 7.1% The World Bank Group is not sensitive enough to political/social realities on 16.7% 25.0% 21.4% 20.0% 19.0% 24.3% 50.0% 33.3% 0.0% the ground Lack of/inadequate levels of capacity in Government 25.0% 37.5% 31.4% 10.0% 47.6% 35.1% 37.5% 55.6% 50.0% There is not an adequate level of citizen/civil society participation 16.7% 25.0% 31.4% 10.0% 42.9% 48.6% 37.5% 22.2% 35.7% The World Bank Group works too slowly 16.7% 12.5% 18.6% 20.0% 4.8% 2.7% 0.0% 0.0% 7.1% The Government works inefficiently 25.0% 50.0% 20.0% 10.0% 52.4% 37.8% 37.5% 44.4% 28.6% Political pressures and obstacles 50.0% 25.0% 31.4% 60.0% 38.1% 24.3% 37.5% 33.3% 35.7% Reforms are not well thought out in light of country challenges 50.0% 25.0% 22.9% 10.0% 19.0% 24.3% 25.0% 55.6% 14.3% Ongoing conflict and instability 25.0% 0.0% 14.3% 10.0% 4.8% 8.1% 25.0% 11.1% 14.3% Inadequate funding* 50.0% 25.0% 55.7% 70.0% 23.8% 13.5% 25.0% 22.2% 35.7% Other 0.0% 12.5% 4.3% 0.0% 4.8% 13.5% 0.0% 0.0% 21.4% *Significantly different between stakeholder groups 78 World Bank Group Country Opinion Survey 2015: Burundi C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Burundi? (1-Not important at all, 10-Very important) Which of the following best describes your current position? Office of President/ Employee of a Private Sector/ Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Financial Sector/ Research Institute/ Minister Parliamentarian Consultant Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Crime and violence 10 7.60 2.07 6 7.83 3.71 48 6.08 3.31 8 7.00 2.73 16 7.44 2.78 29 7.03 2.69 6 8.50 1.76 7 6.57 2.99 10 5.00 3.40 Financial markets 10 8.70 1.89 8 7.25 2.71 55 7.87 2.80 7 9.14 1.46 17 8.82 1.38 30 8.50 1.63 7 8.86 1.07 8 8.00 2.33 10 7.80 2.62 Transport 13 9.38 1.45 7 7.57 2.94 58 8.76 2.04 8 9.00 1.77 18 8.56 1.54 32 8.81 1.28 8 9.25 1.04 8 9.00 .93 13 9.23 1.01 Anti corruption* 11 9.45 .69 7 9.14 1.57 58 8.78 2.10 8 6.63 3.54 20 9.10 1.17 32 9.19 1.26 7 9.43 .98 9 8.22 1.72 13 9.46 .88 Regional conflict and tensions 10 7.20 2.90 6 8.17 3.60 49 7.33 2.88 6 8.17 2.23 19 6.95 2.63 28 6.86 1.88 7 6.86 3.08 6 6.17 2.79 12 5.92 3.48 Law and justice 10 8.10 2.08 8 8.88 1.81 49 8.16 2.46 9 8.11 2.03 19 7.58 2.57 31 8.45 2.10 7 8.71 .95 9 6.89 3.33 11 8.45 2.07 Urban development 11 8.64 2.01 8 8.25 2.05 56 8.16 2.25 10 7.90 2.38 20 7.80 2.42 30 8.13 1.72 7 7.86 3.18 8 8.50 .76 12 7.67 2.71 Environmental sustainability 12 8.75 1.82 7 9.29 1.25 61 8.49 2.04 9 8.56 1.59 18 8.89 1.23 31 8.97 1.47 6 9.33 .82 9 7.89 2.15 12 8.17 2.44 Regulatory framework 10 7.50 1.90 5 8.00 2.74 52 8.17 2.03 7 7.14 3.18 18 8.28 1.71 31 8.19 2.20 7 7.57 3.64 7 7.00 2.83 12 8.92 1.00 Information and communications technology 11 8.64 1.86 7 9.14 1.21 56 7.96 2.37 8 8.50 2.27 19 8.74 1.37 32 8.22 1.68 8 9.38 1.19 8 7.38 2.50 12 7.67 2.35 Governance 12 9.25 .97 7 9.57 .79 55 8.75 1.80 8 9.13 1.64 19 8.89 1.15 33 9.42 1.12 7 9.00 1.00 9 8.89 1.17 12 9.58 .67 Poverty reduction 11 9.36 1.21 8 8.63 2.13 65 9.11 1.91 10 9.70 .67 20 9.30 1.26 34 9.68 .73 8 9.50 .76 9 9.11 1.45 13 9.62 1.12 Gender equity 8 6.38 1.19 8 7.38 2.39 50 7.28 2.68 7 6.29 2.43 19 7.26 2.51 31 7.61 1.82 7 8.14 1.46 6 6.33 2.42 12 7.00 1.65 Private sector development 12 8.75 1.48 7 8.14 2.54 62 8.58 2.12 10 9.00 1.63 19 8.89 1.33 30 9.00 1.08 7 9.43 .79 9 8.33 2.06 13 9.08 1.04 Foreign direct investment 9 9.00 1.50 7 7.14 3.08 56 8.20 2.27 6 9.00 1.26 19 8.47 1.84 30 8.43 2.06 7 9.43 .79 8 6.88 3.52 9 7.89 1.69 Local governance and institutions 10 8.60 1.78 6 9.50 1.22 55 8.27 2.18 8 8.75 1.75 18 8.44 1.72 32 9.34 1.18 5 8.00 1.58 8 8.25 1.67 14 8.93 1.21 Water and sanitation 11 8.64 1.75 7 8.71 1.50 62 8.74 1.96 9 9.33 1.12 19 8.89 1.15 31 8.94 1.06 6 9.17 .75 8 8.25 1.67 13 8.23 2.31 Public sector reform 10 8.50 1.65 8 8.50 1.77 56 8.30 2.28 7 8.71 1.80 19 8.47 1.26 30 8.77 1.98 7 9.14 1.21 8 7.63 3.02 13 8.85 1.41 Trade and exports 10 8.10 2.42 7 8.43 1.90 54 8.43 2.37 7 9.14 1.21 20 8.40 2.01 30 8.53 1.46 7 9.57 .79 8 7.50 2.83 12 8.58 1.44 Economic growth 13 9.00 1.35 8 8.63 2.07 62 9.11 1.78 9 9.78 .44 20 8.95 1.88 32 9.38 1.16 7 9.57 .79 9 8.67 1.73 14 9.71 .73 Energy 12 9.58 1.16 8 9.13 1.46 61 9.34 1.52 9 9.11 1.83 20 9.55 .60 33 9.55 1.06 8 9.63 .74 9 9.56 1.01 14 9.43 1.60 Disaster management* 10 8.30 2.00 6 9.67 .52 58 8.40 1.75 8 8.25 2.05 19 7.21 2.66 31 8.00 1.75 7 9.00 1.00 8 7.88 1.73 13 6.23 3.09 Public financial management 11 9.18 1.83 7 8.57 1.90 54 8.89 1.68 8 7.88 3.00 19 8.00 2.54 32 9.09 1.23 7 9.14 .90 8 7.50 2.88 14 9.00 .78 Job creation/employment 11 8.91 1.30 8 8.00 2.33 62 8.89 2.25 9 9.67 .71 19 9.11 1.45 33 9.36 1.11 7 9.14 1.21 9 8.67 1.66 14 8.21 2.19 Social cohesion 10 7.20 2.25 7 7.57 3.10 54 7.74 2.41 8 7.38 2.92 19 7.32 2.06 28 7.71 1.56 7 6.57 3.10 8 5.75 3.85 12 6.75 2.22 Communicable/non-communicable diseases 12 8.00 2.09 8 8.00 2.56 52 7.85 2.32 9 7.78 2.77 19 7.63 2.11 31 8.26 1.55 7 7.71 1.80 8 7.38 2.13 12 6.42 3.58 Equality of opportunity 12 7.75 2.14 8 7.63 2.20 54 7.78 2.66 9 7.89 2.67 19 7.37 2.41 31 7.94 2.00 7 7.86 2.04 7 6.71 2.81 11 7.55 2.46 Health 12 8.75 1.60 7 8.14 2.34 59 8.34 2.59 9 9.00 1.58 18 9.06 1.21 29 9.52 .74 7 9.14 .69 8 9.13 .83 14 7.21 3.56 Rural development 11 8.82 1.25 8 8.50 1.77 65 8.29 2.60 9 9.33 1.32 18 9.33 .97 32 9.25 1.05 7 9.29 .95 9 9.44 .88 13 9.23 1.17 Global/regional integration 11 8.27 1.85 7 7.86 3.34 55 8.67 1.79 6 7.83 2.86 18 8.17 1.79 30 8.53 1.50 7 8.71 1.11 8 8.13 2.10 13 7.77 2.09 Food security 12 8.92 1.88 7 9.43 1.13 60 8.43 2.35 8 9.25 1.16 18 8.94 1.35 34 9.09 1.46 7 9.00 1.41 9 9.11 1.17 13 7.85 2.27 Natural resource management 11 8.64 1.57 7 9.71 .76 61 8.39 1.98 8 9.00 1.51 18 8.44 1.72 31 9.00 1.15 7 8.86 1.68 8 8.13 2.17 12 8.33 1.61 Security/stabilization/reconstruction 12 8.42 1.56 7 8.71 1.89 60 8.32 2.30 9 9.33 1.00 19 7.84 2.34 30 7.97 1.88 6 9.00 1.55 8 7.63 2.45 14 7.29 2.67 Social protection 11 7.64 1.69 6 7.67 2.73 59 7.44 2.71 7 9.29 1.25 19 6.89 2.51 32 7.34 1.99 7 8.43 1.27 7 5.86 2.41 11 7.00 2.86 Climate change 12 8.50 2.24 7 8.71 1.98 57 7.68 2.54 8 8.63 1.69 17 7.29 2.44 31 8.55 1.50 7 8.57 1.51 7 7.57 1.72 11 6.91 2.66 Agricultural development 12 9.58 .79 8 8.88 1.36 63 8.60 2.36 9 9.44 .88 18 9.39 .92 32 9.53 1.08 7 9.29 .76 9 9.33 1.12 13 9.54 .78 Education 12 8.67 2.81 8 8.25 2.92 61 8.77 2.18 8 9.25 1.49 18 9.00 1.33 32 9.41 1.43 7 9.29 1.25 9 9.00 1.80 14 8.79 2.61 *Significantly different between stakeholder groups 79 World Bank Group Country Opinion Survey 2015: Burundi C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Burundi? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Office of President/ Employee of a Private Sector/ Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Financial Sector/ Research Institute/ Minister Parliamentarian Consultant Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti corruption* 8 6.50 2.39 5 6.80 3.83 39 7.00 2.96 1 6.00 12 5.58 2.47 24 6.71 2.84 5 1.20 .45 3 7.33 1.53 5 5.80 1.30 Information and communications technology* 7 7.00 2.45 5 7.20 3.63 30 7.60 2.13 2 7.00 0.00 12 6.58 2.54 20 6.55 2.54 7 3.43 2.57 5 8.20 1.30 6 7.00 1.79 Transport* 11 8.82 1.33 5 9.00 1.41 47 7.17 2.66 6 8.33 1.21 14 6.64 3.15 23 6.39 2.23 7 3.86 2.79 6 7.83 1.47 9 8.00 1.87 Regional conflict and tensions 7 5.43 1.62 2 7.50 .71 31 6.16 3.09 1 7.00 12 5.08 2.91 17 5.24 2.51 5 2.60 2.19 1 4.00 5 5.00 1.73 Demobilization/disarmament/reintegration* 7 8.71 1.70 7 8.00 1.41 36 7.64 2.38 4 8.25 1.26 13 6.77 2.17 26 6.54 2.53 6 4.50 3.51 5 7.60 1.95 7 7.57 1.51 Urban development* 11 7.82 2.36 6 8.17 1.72 40 7.45 2.52 4 7.00 1.15 15 6.47 2.13 20 5.80 2.21 6 3.67 2.50 5 7.40 1.14 8 6.75 1.98 Environmental sustainability* 10 7.40 1.96 4 8.50 1.91 37 7.19 2.62 5 7.60 1.95 13 6.38 2.72 20 6.70 2.74 6 3.17 2.56 3 7.67 .58 7 7.14 2.04 Regulatory framework 7 7.43 1.90 3 6.00 1.73 31 6.71 2.62 4 6.50 .58 9 6.33 1.94 19 6.16 2.27 6 4.17 3.13 3 7.00 1.00 6 7.00 1.79 Communicable/non-communicable diseases* 8 8.63 1.19 5 5.80 2.86 30 7.30 2.69 7 8.29 1.70 9 5.89 3.22 20 6.55 2.80 6 3.17 2.40 3 8.00 2.00 5 7.20 .84 Governance* 9 7.33 1.32 7 8.14 2.04 42 7.86 2.36 3 8.67 1.15 12 7.00 2.73 23 6.96 2.18 6 4.17 2.99 7 6.43 1.81 9 6.67 2.00 Poverty reduction* 11 8.18 1.66 7 7.57 1.72 55 7.87 2.29 7 8.00 1.29 15 7.27 2.37 28 6.61 2.42 7 4.14 2.61 7 7.00 1.63 10 7.20 1.75 Gender equity* 9 6.56 1.81 5 7.20 1.92 33 6.94 2.42 3 7.33 2.08 9 6.33 1.58 21 5.62 1.72 6 2.83 1.47 2 6.00 1.41 6 6.17 1.33 Private sector development 9 7.56 2.01 4 7.25 2.75 36 6.94 2.60 3 8.67 1.15 16 5.69 2.73 22 6.18 2.87 7 4.29 2.87 3 6.00 1.00 10 6.80 1.32 Foreign direct investment 8 6.75 2.19 2 8.00 2.83 25 6.40 2.93 2 8.00 2.83 6 5.83 3.60 19 5.63 2.39 3 6.33 .58 3 7.33 2.52 5 5.00 1.58 Local governance and institutions 9 7.22 1.39 5 8.80 1.64 34 6.91 2.85 2 8.00 2.83 13 6.85 2.12 22 5.77 2.31 5 4.60 2.19 5 7.00 1.87 8 6.75 1.39 Water and sanitation 9 7.00 1.66 4 6.25 1.71 36 7.22 2.77 4 7.25 1.26 14 7.57 1.87 24 7.04 2.56 7 4.14 2.19 6 7.17 1.17 7 8.43 1.40 Public sector reform 8 7.75 2.55 6 7.50 1.76 37 6.27 2.96 4 5.25 3.30 14 7.64 1.50 24 6.67 2.30 7 4.00 2.24 6 7.50 1.76 8 6.75 1.98 Trade and exports 7 6.86 2.48 6 6.17 1.60 27 5.74 2.89 1 5.00 10 5.70 2.87 18 6.44 2.50 6 3.83 2.79 3 6.00 1.00 7 6.29 1.38 Economic growth* 9 7.00 2.50 8 8.25 1.67 47 7.66 2.10 6 7.17 2.04 14 6.71 3.00 25 6.76 2.65 7 3.57 2.57 6 7.17 2.14 12 7.17 1.47 Energy 11 7.27 2.61 6 7.50 2.07 40 7.55 2.66 4 6.25 1.26 15 7.00 2.85 24 5.88 3.04 5 5.80 3.27 7 7.43 1.51 11 7.73 1.85 Disaster management 8 5.75 1.28 4 7.75 2.63 31 5.90 2.56 3 6.33 .58 8 6.00 2.93 20 5.30 2.70 4 3.25 2.63 1 6.00 7 7.00 2.08 Public financial management* 10 9.20 1.32 7 8.00 2.00 34 7.41 2.08 2 6.50 .71 10 6.50 2.42 21 6.10 2.62 6 4.50 2.88 5 7.00 2.65 9 7.56 1.24 Job creation/employment* 7 7.57 2.70 6 6.67 2.07 48 7.31 2.61 5 7.60 1.14 14 6.14 2.51 21 5.76 2.88 7 3.71 2.93 5 5.60 1.82 8 7.00 2.00 Social cohesion 7 5.86 1.21 4 7.50 1.73 31 6.26 2.91 3 7.33 2.31 6 6.17 1.72 13 5.54 2.22 5 3.60 1.82 1 3.00 5 5.60 1.67 Financial markets 9 6.78 2.59 5 6.80 1.10 28 6.39 2.73 1 5.00 8 6.38 2.83 15 6.13 2.20 4 2.75 2.06 3 2.67 1.15 9 6.78 2.68 Equality of opportunity 8 5.00 1.69 5 5.20 1.92 28 6.43 2.90 1 6.00 10 5.70 2.31 15 6.00 2.51 4 2.50 1.73 2 3.00 1.41 6 6.67 2.42 Health* 8 9.00 .93 6 6.67 1.21 46 7.80 2.31 7 8.14 1.57 12 7.58 2.47 22 6.59 2.67 6 4.50 2.81 6 7.67 1.37 8 7.50 .93 Rural development 8 7.25 1.83 8 6.38 2.33 44 7.34 2.61 4 6.75 1.26 14 7.36 2.10 24 6.38 2.53 6 4.00 2.37 5 7.00 .71 7 7.29 1.11 Global/regional integration 7 5.86 2.19 5 6.40 2.70 33 6.94 2.66 2 5.50 .71 11 6.27 1.90 15 7.40 1.76 6 4.17 2.86 3 6.67 .58 8 6.50 1.69 Food security* 9 7.11 2.32 7 7.86 2.12 47 7.15 2.84 6 7.50 1.64 14 7.21 2.26 24 5.58 2.65 6 2.83 1.72 5 6.40 1.34 8 6.88 1.81 Education* 9 7.56 1.51 5 7.80 1.48 39 7.44 2.70 7 8.00 1.29 14 6.86 2.28 23 6.48 2.78 6 3.67 2.94 5 6.60 2.19 11 7.55 1.21 Security/stabilization/reconstruction 9 7.33 2.87 5 6.00 1.00 38 7.11 2.82 4 6.50 1.29 12 7.25 1.06 22 6.18 2.32 7 3.86 2.48 3 6.33 3.51 7 6.14 1.86 Social protection 8 5.38 2.88 3 6.33 1.53 28 5.46 3.29 3 5.67 1.15 9 5.33 2.92 13 3.38 1.89 3 2.33 2.31 3 4.00 2.65 7 5.43 1.99 Climate change 9 5.78 2.54 3 4.00 1.00 31 6.58 3.24 1 6.00 9 6.11 1.36 17 5.71 2.71 6 3.33 2.42 3 3.67 2.31 6 7.17 2.40 Agricultural development 9 6.89 2.03 6 7.33 1.86 49 7.10 2.89 5 7.40 1.67 15 7.33 2.87 26 6.27 2.69 7 4.29 2.56 7 7.14 1.21 10 7.60 1.43 Natural resource management* 9 6.67 2.78 4 8.25 2.06 31 6.55 2.74 2 7.50 3.54 13 5.38 2.63 18 5.89 3.03 7 2.71 2.06 3 3.33 1.53 8 6.63 2.13 *Significantly different between stakeholder groups 80 World Bank Group Country Opinion Survey 2015: Burundi C. World Bank Group’s Effectiveness and Results (continued) Where are the World Bank Group’s decisions made primarily that support the program in Burundi? (Select only ONE response) Office of Employee of a Private Sector/ Academia/ President/Prime Office of Ministry/ PMU/ Local Financial Sector/ Research/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Government Private Bank CSO Media Think tank Other At the Headquarters (in Washington D.C.) 61.5% 62.5% 52.2% 40.0% 54.5% 40.5% 50.0% 66.7% 71.4% In the country 23.1% 12.5% 11.6% 0.0% 0.0% 5.4% 0.0% 0.0% 14.3% Don’t know 15.4% 25.0% 36.2% 60.0% 45.5% 54.1% 50.0% 33.3% 14.3% Which of the following best describes your current position? Office of President/ Employee of a Private Sector/ Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Financial Sector/ Research Institute/ Minister Parliamentarian Consultant Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in 10 7.60 1.90 7 6.00 2.16 57 7.65 2.09 6 6.67 2.66 17 7.29 2.17 31 5.97 2.15 5 4.80 1.79 8 6.75 1.83 14 7.50 1.51 Burundi?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups Which of the following best describes your current position? Office of President/ Employee of a Private Sector/ Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Financial Sector/ Research Institute/ Minister Parliamentarian Consultant Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group help to build/strengthen existing country systems 10 7.60 1.78 5 7.00 2.74 52 7.44 2.29 3 6.67 2.08 16 6.63 2.50 26 6.96 2.63 6 5.67 1.97 8 5.88 1.89 10 7.90 1.37 (e.g., procurement, financial management, etc.) in Burundi? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Burundi? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of President/ Employee of a Private Sector/ Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Financial Sector/ Research Institute/ Minister Parliamentarian Consultant Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments (i.e., investment lending, Development Policy 8 7.88 3.09 5 6.80 3.42 47 7.26 2.58 6 6.67 2.07 16 7.00 2.66 30 5.77 2.37 7 3.29 2.63 7 7.00 1.91 13 7.92 1.66 Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Burundi* The World Bank Group meets Burundi’s needs for knowledge services (e.g., research, 8 8.38 1.77 5 7.40 1.95 47 6.26 2.70 5 5.80 2.95 18 6.89 2.76 29 6.34 2.62 7 4.00 1.83 7 6.43 1.72 9 7.22 1.79 analysis, data, technical assistance) *Significantly different between stakeholder groups 81 World Bank Group Country Opinion Survey 2015: Burundi C. World Bank Group’s Effectiveness and Results (continued) Which of the following best describes your current position? Office of President/ Employee of a Private Sector/ Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Financial Sector/ Research Institute/ Minister Parliamentarian Consultant Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group measures and corrects its work in real 9 7.11 1.76 4 6.75 2.22 44 6.14 2.44 3 3.67 1.15 12 7.00 1.54 21 5.62 1.80 3 6.33 3.21 5 7.20 2.17 1 7.00 time in Burundi? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? (Select only ONE response) Office of Employee of a Private Sector/ Academia/ President/Prime Office of Ministry/ PMU/ Local Financial Sector/ Research/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Government Private Bank CSO Media Think tank Other Weekly 16.7% 0.0% 7.1% 10.0% 0.0% 2.7% 25.0% 37.5% 14.3% Monthly 8.3% 12.5% 14.3% 0.0% 13.6% 16.2% 12.5% 0.0% 21.4% A few times a year 50.0% 62.5% 40.0% 10.0% 45.5% 37.8% 12.5% 37.5% 35.7% Rarely 16.7% 25.0% 27.1% 60.0% 40.9% 37.8% 50.0% 25.0% 21.4% Never 8.3% 0.0% 11.4% 20.0% 0.0% 5.4% 0.0% 0.0% 7.1% In Burundi, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office of President/ Private Sector/ Academia/ Prime Minister/ Office of Employee of a Ministry/ Financial Sector/ Research Institute/ Minister Parliamentarian PMU/ Consultant Local Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 10 8.00 2.45 4 8.50 3.00 39 7.31 2.23 7 8.29 1.25 14 7.93 1.82 26 7.08 2.15 5 7.00 2.45 5 8.20 1.10 12 8.58 1.73 Include appropriate level of stakeholder 10 7.00 1.83 5 7.60 .55 39 6.85 2.35 7 7.86 1.35 15 7.00 2.42 29 5.83 2.14 2 6.50 2.12 5 6.40 1.14 9 6.44 2.65 involvement during preparation Lead to practical solutions 11 8.18 1.66 5 7.60 2.30 42 6.21 2.59 6 7.00 2.68 17 6.65 2.67 27 5.81 2.20 5 5.40 2.30 7 6.43 1.90 8 6.88 1.89 Are accessible* 11 8.00 1.48 3 7.00 2.65 45 7.11 2.71 6 7.00 2.83 16 5.25 2.59 30 5.90 2.35 5 3.00 2.83 6 7.50 2.43 8 7.38 1.60 Are source of relevant information on global 11 8.18 1.99 4 7.25 2.22 43 7.63 2.25 5 8.00 1.58 18 6.83 2.15 30 7.47 2.47 4 7.75 1.50 7 8.00 2.52 12 8.00 1.28 good practices Are adequately disseminated* 11 6.82 2.48 4 6.25 2.99 48 4.98 3.06 5 4.60 2.51 17 5.06 2.59 32 5.00 2.50 5 2.20 1.79 6 6.50 2.35 10 6.80 2.20 Are translated enough into local language 10 4.30 3.68 4 4.00 4.00 46 3.30 2.85 6 1.83 1.33 16 3.88 3.01 33 3.18 2.46 3 2.00 1.73 6 2.67 1.97 5 5.80 2.59 Are adaptable to Burundi’s specific development challenges and country 9 7.67 2.00 5 6.40 2.19 43 6.72 2.75 7 6.00 2.83 16 6.38 2.19 34 5.59 2.35 3 4.33 .58 7 5.14 1.86 12 7.42 1.73 circumstances *Significantly different between stakeholder groups 82 World Bank Group Country Opinion Survey 2015: Burundi D. The World Bank Group’s Knowledge Work and Activities (continued) Which of the following best describes your current position? Office of President/ Employee of a Private Sector/ Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Financial Sector/ Research Institute/ Minister Parliamentarian Consultant Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge 10 8.00 2.21 8 6.38 2.62 52 7.38 2.39 8 7.75 2.38 19 7.63 2.06 31 7.23 2.16 6 5.50 3.02 9 7.22 1.48 13 8.00 1.83 work and activities make to development results in your country? (1-Not significant at all, 10-Very significant) Which of the following best describes your current position? Office of President/ Employee of a Private Sector/ Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Financial Sector/ Research Institute/ Minister Parliamentarian Consultant Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 12 7.92 2.02 6 6.50 1.97 55 7.78 2.08 6 6.83 2.14 17 7.94 1.20 26 8.12 2.07 6 6.33 1.51 7 7.29 1.38 12 8.50 .90 activities? (1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of President/ Private Sector/ Academia/ Prime Minister/ Office of Employee of a Ministry/ Financial Sector/ Research Institute/ Minister Parliamentarian PMU/ Consultant Local Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds 10 4.70 2.00 5 7.40 2.97 42 5.83 2.71 6 4.17 3.43 12 4.42 2.19 14 4.86 2.88 3 1.67 1.15 6 5.67 2.80 8 6.25 2.87 promptly The World Bank Group effectively monitors and evaluates the projects and programs it 11 7.55 2.42 5 7.80 2.68 58 8.10 1.78 9 8.00 2.45 15 7.60 1.88 22 8.14 2.08 5 5.00 3.67 8 7.88 1.55 12 8.00 2.34 supports The World Bank Group’s approvals and reviews 10 7.70 1.57 5 7.40 2.61 43 5.91 2.37 6 5.17 2.64 13 6.08 2.33 16 5.63 2.13 5 4.00 2.74 6 6.17 2.64 8 7.13 1.89 are done in a timely fashion The World Bank Group’s “Safeguard Policy� 9 8.11 1.90 4 6.00 2.83 37 6.76 2.11 2 4.00 1.41 12 7.33 1.23 9 6.33 1.58 2 5.00 1.41 3 6.33 1.53 4 7.50 1.73 requirements are reasonable The World Bank Group’s conditions on its 10 7.10 2.23 5 8.40 1.52 35 7.03 2.53 2 4.00 2.83 11 7.00 1.90 17 5.18 2.46 3 5.33 1.53 7 7.86 2.04 11 7.45 1.63 lending are reasonable* The World Bank Group takes decisions quickly 8 7.25 1.75 4 6.25 4.35 41 6.44 2.71 6 5.17 3.25 14 5.64 2.24 16 5.63 2.60 6 2.33 1.75 6 6.33 3.01 8 7.00 2.93 in Burundi* Working with the World Bank Group increases 10 7.60 2.12 6 8.00 2.53 52 7.23 2.41 8 9.00 1.31 18 7.94 1.70 21 7.38 2.38 5 4.20 2.59 7 7.29 2.21 12 8.17 1.75 Burundi’s institutional capacity* Where country systems are adequate, the World Bank Group makes appropriate use of 11 7.64 2.42 4 9.50 1.00 43 7.21 2.16 6 8.33 1.75 15 7.53 2.42 14 7.64 1.82 3 7.33 1.15 5 8.20 2.05 7 8.43 .98 them The World Bank Group provides effective implementation support (i.e., supervision of 10 7.60 2.63 5 8.60 1.52 56 7.41 2.73 6 7.33 2.94 14 7.14 2.71 24 6.63 2.43 6 6.67 1.75 7 7.43 2.44 12 8.08 1.98 projects)* *Significantly different between stakeholder groups 83 World Bank Group Country Opinion Survey 2015: Burundi E. Working with the World Bank Group (continued) Which of the following best describes your current position? Office of President/ Private Sector/ Academia/ Prime Minister/ Office of Employee of a Ministry/ Financial Sector/ Research Institute/ Minister Parliamentarian PMU/ Consultant Local Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that 8 7.13 2.64 5 5.80 2.49 49 6.86 2.64 7 6.71 2.14 16 6.56 2.10 24 5.38 2.65 5 3.80 1.48 6 6.17 1.33 8 7.63 .74 promote private public partnerships in Burundi? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes the way the World Bank Group operates in Burundi? (Select only ONE response)* Office of Employee of a Private Sector/ Academia/ President/Prime Office of Ministry/ PMU/ Local Financial Sector/ Research/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Government Private Bank CSO Media Think tank Other The World Bank Group takes too much risk in Burundi 0.0% 0.0% 2.9% 0.0% 9.1% 2.8% 0.0% 0.0% 0.0% The World Bank Group does not take enough risk in Burundi 15.4% 0.0% 22.9% 10.0% 31.8% 30.6% 50.0% 0.0% 42.9% The World Bank Group’s approach to risk is appropriate 38.5% 75.0% 50.0% 10.0% 27.3% 16.7% 0.0% 44.4% 42.9% Don't know 46.2% 25.0% 24.3% 80.0% 31.8% 50.0% 50.0% 55.6% 14.3% *Significantly different between stakeholder groups Which of the following best describes the World Bank Group’s support in Burundi? (Select only ONE response) Office of Employee of a Private Sector/ Academia/ President/Prime Office of Ministry/ PMU/ Local Financial Sector/ Research/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Government Private Bank CSO Media Think tank Other The World Bank Group is sufficiently selective and focuses on the most 61.5% 75.0% 62.9% 60.0% 63.6% 47.2% 37.5% 55.6% 78.6% important development challenges in Burundi The World Bank Group is not sufficiently selective in Burundi, and it is 23.1% 12.5% 22.9% 0.0% 18.2% 16.7% 12.5% 0.0% 14.3% involved in too many areas of development Don't know 15.4% 12.5% 14.3% 40.0% 18.2% 36.1% 50.0% 44.4% 7.1% Which of the following best describes your current position? Office of President/ Employee of a Private Sector/ Academia/ Prime Minister/ Office of Ministry/ PMU/ Local Financial Sector/ Research Institute/ Minister Parliamentarian Consultant Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank 5 6.20 2.05 5 7.00 1.73 42 5.55 3.04 1 7.00 13 5.00 2.94 20 5.25 2.57 4 3.50 1.73 5 4.80 2.59 6 5.17 3.06 Group is adequately staffed in Burundi? (1-To no degree at all, 10-To a very significant degree) 84 World Bank Group Country Opinion Survey 2015: Burundi F. The Future Role of the World Bank Group in Burundi Which of the following SHOULD the World Bank Group do to make itself of greater value in Burundi? (Choose no more than TWO) Office of Employee of a Private Sector/ Academia/ Percentage of Respondents President/Prime Office of Ministry/ PMU/ Local Financial Sector/ Research/ (Responses combined) Minister/Minister Parliamentarian Consultant Government Private Bank CSO Media Think tank Other Provide more adequate data/knowledge/statistics/figures on Burundi’s 15.4% 0.0% 20.9% 0.0% 31.8% 25.7% 25.0% 11.1% 23.1% economy Ensure greater selectivity in its work 15.4% 0.0% 16.4% 20.0% 9.1% 2.9% 0.0% 11.1% 30.8% Offer more innovative financial products* 30.8% 12.5% 25.4% 20.0% 27.3% 17.1% 0.0% 11.1% 7.7% Improve the competitiveness of its financing compared to markets 7.7% 25.0% 14.9% 20.0% 0.0% 11.4% 25.0% 22.2% 15.4% Reach out more to groups outside of Government* 7.7% 12.5% 13.4% 20.0% 22.7% 45.7% 75.0% 55.6% 23.1% Work faster 7.7% 25.0% 7.5% 30.0% 9.1% 5.7% 0.0% 0.0% 0.0% Improve the quality of its experts as related to Burundi’s specific challenges 7.7% 25.0% 10.4% 0.0% 27.3% 17.1% 0.0% 22.2% 7.7% Offer more innovative knowledge services* 23.1% 50.0% 11.9% 10.0% 4.5% 2.9% 0.0% 11.1% 7.7% Collaborate more effectively with Government clients 15.4% 0.0% 23.9% 30.0% 4.5% 5.7% 0.0% 11.1% 7.7% Increase the level of capacity development in the country 30.8% 25.0% 22.4% 20.0% 36.4% 17.1% 50.0% 22.2% 15.4% Reduce the complexity of obtaining World Bank Group financing 38.5% 25.0% 16.4% 20.0% 22.7% 20.0% 25.0% 11.1% 23.1% Increase availability of Fee-Based services 0.0% 0.0% 1.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Increase the level of World Bank Group staffing in Burundi’s office 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% Other 0.0% 0.0% 3.0% 0.0% 0.0% 2.9% 0.0% 0.0% 15.4% *Significantly different between stakeholder groups When considering the combination of services that the World Bank Group offers in Burundi, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Burundi? (Select only ONE response) Office of Employee of a Private Sector/ Academia/ President/Prime Office of Ministry/ PMU/ Local Financial Sector/ Research/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Government Private Bank CSO Media Think tank Other Financial services 33.3% 25.0% 20.3% 11.1% 14.3% 25.0% 0.0% 22.2% 38.5% Knowledge products 0.0% 12.5% 3.1% 0.0% 14.3% 8.3% 25.0% 22.2% 0.0% Convening services 8.3% 0.0% 10.9% 11.1% 4.8% 8.3% 12.5% 0.0% 15.4% None of the above 0.0% 25.0% 3.1% 0.0% 4.8% 5.6% 0.0% 0.0% 0.0% The combination is appropriate for Burundi 58.3% 25.0% 46.9% 66.7% 61.9% 47.2% 62.5% 44.4% 38.5% Don't know 0.0% 12.5% 15.6% 11.1% 0.0% 5.6% 0.0% 11.1% 7.7% 85 World Bank Group Country Opinion Survey 2015: Burundi F. The Future Role of the World Bank Group in Burundi (continued) Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Burundi? (Choose no more than THREE) Office of Employee of a Private Sector/ Academia/ Percentage of Respondents President/Prime Office of Ministry/ PMU/ Local Financial Sector/ Research/ (Responses combined) Minister/Minister Parliamentarian Consultant Government Private Bank CSO Media Think tank Other Social safety nets 0.0% 0.0% 4.5% 20.0% 9.1% 8.3% 0.0% 0.0% 7.1% Public financial management 45.5% 0.0% 18.2% 10.0% 18.2% 30.6% 37.5% 22.2% 14.3% Economic development 36.4% 42.9% 62.1% 60.0% 45.5% 44.4% 37.5% 22.2% 71.4% Access to justice systems 9.1% 0.0% 7.6% 0.0% 13.6% 8.3% 0.0% 11.1% 0.0% Infrastructure development 63.6% 28.6% 37.9% 40.0% 36.4% 22.2% 12.5% 44.4% 64.3% Private sector development 9.1% 42.9% 19.7% 10.0% 50.0% 27.8% 37.5% 22.2% 14.3% Access to basic services 9.1% 28.6% 4.5% 30.0% 9.1% 8.3% 0.0% 0.0% 0.0% Capacity of state institutions 0.0% 28.6% 4.5% 10.0% 9.1% 5.6% 25.0% 11.1% 28.6% Skills development 9.1% 42.9% 16.7% 20.0% 4.5% 13.9% 12.5% 0.0% 0.0% Jobs 18.2% 0.0% 30.3% 30.0% 22.7% 44.4% 25.0% 33.3% 21.4% Improving livelihoods 0.0% 14.3% 1.5% 0.0% 4.5% 5.6% 12.5% 0.0% 0.0% Urban development 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 12.5% 0.0% 7.1% Regional development 9.1% 0.0% 4.5% 0.0% 9.1% 0.0% 12.5% 22.2% 0.0% Stimulating dialogue to promote peace and stability 0.0% 0.0% 7.6% 10.0% 9.1% 13.9% 12.5% 11.1% 7.1% Health and population 27.3% 28.6% 7.6% 20.0% 13.6% 16.7% 12.5% 11.1% 7.1% Agricultural development 54.5% 42.9% 42.4% 20.0% 45.5% 38.9% 50.0% 77.8% 50.0% Environment and climate change 9.1% 0.0% 18.2% 20.0% 4.5% 2.8% 0.0% 11.1% 0.0% Which THREE areas below would benefit most from other donors in Burundi? (Choose no more than THREE) Office of Employee of a Private Sector/ Academia/ Percentage of Respondents President/Prime Office of Ministry/ PMU/ Local Financial Sector/ Research/ (Responses combined) Minister/Minister Parliamentarian Consultant Government Private Bank CSO Media Think tank Other Social safety nets* 30.0% 0.0% 18.8% 11.1% 0.0% 3.0% 0.0% 0.0% 7.1% Public financial management 10.0% 14.3% 15.6% 11.1% 22.2% 12.1% 14.3% 12.5% 7.1% Economic development 0.0% 42.9% 12.5% 0.0% 22.2% 9.1% 14.3% 12.5% 14.3% Access to justice systems 10.0% 42.9% 15.6% 22.2% 11.1% 24.2% 14.3% 12.5% 28.6% Infrastructure development 20.0% 14.3% 25.0% 33.3% 22.2% 27.3% 28.6% 50.0% 7.1% Private sector development 10.0% 14.3% 14.1% 0.0% 16.7% 6.1% 28.6% 50.0% 14.3% Access to basic services 10.0% 14.3% 6.3% 11.1% 16.7% 18.2% 0.0% 25.0% 28.6% Capacity of state institutions 10.0% 14.3% 7.8% 11.1% 5.6% 15.2% 28.6% 25.0% 21.4% Skills development 20.0% 0.0% 18.8% 22.2% 16.7% 6.1% 0.0% 12.5% 14.3% Jobs 10.0% 42.9% 31.3% 33.3% 27.8% 15.2% 14.3% 12.5% 7.1% Improving livelihoods 10.0% 14.3% 14.1% 11.1% 0.0% 21.2% 14.3% 25.0% 7.1% Urban development 0.0% 14.3% 7.8% 0.0% 22.2% 3.0% 14.3% 0.0% 0.0% Regional development* 30.0% 14.3% 7.8% 0.0% 22.2% 0.0% 14.3% 0.0% 0.0% Stimulating dialogue to promote peace and stability* 40.0% 0.0% 4.7% 22.2% 16.7% 36.4% 28.6% 12.5% 50.0% Health and population 40.0% 42.9% 35.9% 55.6% 33.3% 48.5% 14.3% 25.0% 64.3% Agricultural development 20.0% 14.3% 29.7% 33.3% 22.2% 33.3% 42.9% 12.5% 21.4% Environment and climate change 30.0% 0.0% 12.5% 11.1% 22.2% 12.1% 28.6% 12.5% 7.1% *Significantly different between stakeholder groups 86 World Bank Group Country Opinion Survey 2015: Burundi F. The Future Role of the World Bank Group in Burundi (continued) What should the World Bank Group do to improve collaboration with the UN in the field? (Choose no more than THREE) Office of Employee of a Private Sector/ Academia/ Percentage of Respondents President/Prime Office of Ministry/ PMU/ Local Financial Sector/ Research/ (Responses combined) Minister/Minister Parliamentarian Consultant Government Private Bank CSO Media Think tank Other Share more information about the World Bank Group’s activities, products, 41.7% 62.5% 33.8% 44.4% 45.5% 48.6% 50.0% 44.4% 61.5% and knowledge. Collaborate on analysis, assessments and planning, including on rapid assessments on emerging crisis and changing circumstances when both 58.3% 37.5% 45.6% 44.4% 54.5% 57.1% 50.0% 33.3% 69.2% institutions are engaged Develop joint or complementary projects with the UN, leveraging each 66.7% 37.5% 61.8% 55.6% 68.2% 65.7% 87.5% 88.9% 53.8% organization’s comparative advantages Develop guidelines, framework and tools to facilitate operational 50.0% 87.5% 47.1% 33.3% 45.5% 25.7% 62.5% 66.7% 38.5% cooperation and cross-financing Organize more joint meetings and missions with the UN 33.3% 37.5% 32.4% 33.3% 31.8% 20.0% 25.0% 22.2% 30.8% Involve UN experts to a greater degree in World Bank Group activities 16.7% 37.5% 20.6% 11.1% 18.2% 11.4% 25.0% 11.1% 7.7% Other 16.7% 0.0% 8.8% 22.2% 4.5% 8.6% 0.0% 0.0% 7.7% G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Burundi? (Choose no more than TWO) Office of Employee of a Private Sector/ Academia/ Percentage of Respondents President/Prime Office of Ministry/ PMU/ Local Financial Sector/ Research/ (Responses combined) Minister/Minister Parliamentarian Consultant Government Private Bank CSO Media Think tank Other Periodicals* 30.8% 14.3% 12.7% 0.0% 21.1% 2.9% 14.3% 44.4% 15.4% International newspapers 7.7% 14.3% 9.5% 0.0% 5.3% 5.7% 28.6% 11.1% 15.4% Local radio* 7.7% 42.9% 47.6% 77.8% 52.6% 48.6% 42.9% 55.6% 7.7% International radio 15.4% 0.0% 6.3% 0.0% 0.0% 2.9% 0.0% 0.0% 7.7% Local television 23.1% 28.6% 14.3% 33.3% 15.8% 8.6% 0.0% 11.1% 7.7% International television 7.7% 0.0% 1.6% 0.0% 5.3% 2.9% 0.0% 0.0% 0.0% Local newspapers 23.1% 14.3% 23.8% 55.6% 31.6% 28.6% 28.6% 22.2% 46.2% Internet 53.8% 57.1% 58.7% 33.3% 57.9% 65.7% 71.4% 44.4% 61.5% Social media 15.4% 14.3% 12.7% 0.0% 10.5% 17.1% 14.3% 0.0% 15.4% Other 0.0% 14.3% 6.3% 0.0% 0.0% 5.7% 0.0% 11.1% 15.4% *Significantly different between stakeholder groups 87 World Bank Group Country Opinion Survey 2015: Burundi G. Communication and Information Sharing (continued) How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Office of Employee of a Private Sector/ Academia/ Percentage of Respondents President/Prime Office of Ministry/ PMU/ Local Financial Sector/ Research/ (Responses combined) Minister/Minister Parliamentarian Consultant Government Private Bank CSO Media Think tank Other Direct contact with World Bank Group 15.4% 0.0% 45.6% 40.0% 40.9% 37.8% 37.5% 55.6% 50.0% e-Newsletters 46.2% 62.5% 30.9% 30.0% 45.5% 18.9% 37.5% 11.1% 42.9% World Bank Group’s seminars/workshops/conferences 38.5% 50.0% 50.0% 60.0% 36.4% 51.4% 37.5% 55.6% 14.3% World Bank Group’s publications and other written materials 30.8% 12.5% 22.1% 10.0% 36.4% 29.7% 50.0% 44.4% 50.0% World Bank Group’s website 46.2% 25.0% 38.2% 30.0% 27.3% 29.7% 25.0% 22.2% 14.3% Social media 0.0% 0.0% 4.4% 0.0% 0.0% 10.8% 12.5% 11.1% 7.1% Mobile phones 7.7% 0.0% 4.4% 20.0% 0.0% 5.4% 0.0% 0.0% 14.3% Other* 0.0% 25.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information in its possession that is not a list of exceptions? Office of Employee of a Private Sector/ Academia/ President/Prime Office of Ministry/ PMU/ Local Financial Sector/ Research/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Government Private Bank CSO Media Think tank Other Yes 20.0% 12.5% 23.9% 10.0% 13.6% 8.1% 25.0% 12.5% 50.0% No 80.0% 87.5% 76.1% 90.0% 86.4% 91.9% 75.0% 87.5% 50.0% Have you requested information from the World Bank Group on its activities in the past year? Office of Employee of a Private Sector/ Academia/ President/Prime Office of Ministry/ PMU/ Local Financial Sector/ Research/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Government Private Bank CSO Media Think tank Other Yes 10.0% 12.5% 25.0% 10.0% 14.3% 17.1% 37.5% 37.5% 42.9% No 90.0% 87.5% 75.0% 90.0% 85.7% 82.9% 62.5% 62.5% 57.1% Were you able to obtain this information? Office of Employee of a Private Sector/ Academia/ President/Prime Office of Ministry/ PMU/ Local Financial Sector/ Research/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Government Private Bank CSO Media Think tank Other Yes 50.0% 50.0% 88.2% 100.0% 100.0% 80.0% 33.3% 100.0% 83.3% No 50.0% 50.0% 11.8% 0.0% 0.0% 20.0% 66.7% 0.0% 16.7% Do you have access to the Internet? Office of Employee of a Private Sector/ Academia/ President/Prime Office of Ministry/ PMU/ Local Financial Sector/ Research/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Government Private Bank CSO Media Think tank Other Yes 70.0% 100.0% 87.9% 80.0% 95.5% 94.3% 100.0% 100.0% 85.7% No 30.0% 0.0% 12.1% 20.0% 4.5% 5.7% 0.0% 0.0% 14.3% 88 World Bank Group Country Opinion Survey 2015: Burundi G. Communication and Information Sharing (continued) Do you use/have used the World Bank Group website? Office of Employee of a Private Sector/ Academia/ President/Prime Office of Ministry/ PMU/ Local Financial Sector/ Research/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Government Private Bank CSO Media Think tank Other Yes 36.4% 25.0% 47.8% 20.0% 57.9% 45.2% 62.5% 66.7% 78.6% No 63.6% 75.0% 52.2% 80.0% 42.1% 54.8% 37.5% 33.3% 21.4% Which Internet connection do you use primarily when visiting a World Bank Group website? Office of Employee of a Private Sector/ Academia/ President/Prime Office of Ministry/ PMU/ Local Financial Sector/ Research/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Government Private Bank CSO Media Think tank Other High speed/WiFi 70.0% 50.0% 75.0% 50.0% 81.3% 89.3% 85.7% 71.4% 88.9% Dial-up 30.0% 50.0% 25.0% 50.0% 18.8% 10.7% 14.3% 28.6% 11.1% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of President/ Private Sector/ Academia/ Prime Minister/ Office of Employee of a Ministry/ Financial Sector/ Research Institute/ Minister Parliamentarian PMU/ Consultant Local Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I find the World Bank Group’s websites easy to 4 7.00 4.24 3 5.67 4.04 33 6.45 3.05 2 8.50 2.12 11 6.82 2.04 17 7.12 2.00 4 5.50 3.32 6 6.33 1.21 11 7.45 2.66 navigate I find the information on the World Bank 4 8.25 2.06 3 7.33 2.52 30 7.83 1.84 2 9.50 .71 10 7.90 1.37 16 8.13 1.36 3 5.33 1.53 5 8.00 1.22 11 8.09 2.17 Group’s websites useful The World Bank Group’s social media channels are valuable sources of information 4 7.25 1.89 5 7.60 3.29 33 6.88 3.29 3 8.00 2.00 6 8.00 1.79 19 8.00 1.49 4 6.50 4.36 3 9.33 1.15 5 6.80 3.03 about the institution When I need information from the World Bank 7 9.29 1.25 6 9.17 1.33 41 6.73 3.26 2 8.50 2.12 11 5.27 3.50 25 5.96 2.56 5 5.60 3.21 5 5.40 2.07 11 7.73 2.33 Group I know how to find it* The World Bank Group is responsive to my 6 6.17 4.45 5 8.80 2.17 35 7.23 2.99 4 7.50 1.91 13 6.38 3.57 3 5.33 4.51 4 6.25 1.50 10 7.50 2.72 information requests and inquiries *Significantly different between stakeholder groups H. Background Information Which one of the following best describes your level of interaction with the World Bank Group (IDA, IFC, MIGA) in your country? (Select only ONE response)* Office of Employee of a Private Sector/ Academia/ President/Prime Office of Ministry/ PMU/ Local Financial Sector/ Research/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Government Private Bank CSO Media Think tank Other I currently collaborate with the World Bank Group 30.8% 0.0% 30.9% 22.2% 38.1% 12.9% 12.5% 12.5% 21.4% I have previously collaborated with the World Bank Group 7.7% 25.0% 17.6% 0.0% 4.8% 48.4% 12.5% 25.0% 21.4% Both of the above (I currently collaborate and previously have collaborated 23.1% 12.5% 25.0% 11.1% 28.6% 9.7% 12.5% 37.5% 35.7% with the World Bank Group) I have never collaborated with the World Bank Group 38.5% 62.5% 26.5% 66.7% 28.6% 29.0% 62.5% 25.0% 21.4% *Significantly different between stakeholder groups 89 World Bank Group Country Opinion Survey 2015: Burundi H. Background Information (continued) Which of the following agencies of the World Bank Group do you primarily engage with in Burundi? (Select only ONE response)* Office of Employee of a Private Sector/ Academia/ President/Prime Office of Ministry/ PMU/ Local Financial Sector/ Research/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Government Private Bank CSO Media Think tank Other The World Bank (IDA) 54.5% 0.0% 69.2% 40.0% 60.0% 56.5% 66.7% 60.0% 91.7% The International Finance Corporation (IFC) 18.2% 25.0% 15.4% 0.0% 33.3% 8.7% 0.0% 20.0% 0.0% The Multilateral Investment Guarantee Agency (MIGA) 9.1% 50.0% 1.9% 20.0% 0.0% 4.3% 0.0% 0.0% 0.0% Other 18.2% 25.0% 13.5% 40.0% 6.7% 30.4% 33.3% 20.0% 8.3% *Significantly different between stakeholder groups Do your projects involve both the World Bank and the IFC? Office of Employee of a Private Sector/ Academia/ President/Prime Office of Ministry/ PMU/ Local Financial Sector/ Research/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Government Private Bank CSO Media Think tank Other Yes 20.0% 0.0% 29.4% 33.3% 23.5% 9.4% 20.0% 12.5% 15.4% No 80.0% 100.0% 70.6% 66.7% 76.5% 90.6% 80.0% 87.5% 84.6% If yes, what was your view of how the two institutions work together in Burundi? (Select only ONE response) Office of Employee of a Private Sector/ Academia/ President/Prime Office of Ministry/ PMU/ Local Financial Sector/ Research/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Government Private Bank CSO Media Think tank Other The two institutions work well together 100.0% 25.0% 0.0% 0.0% 50.0% 66.7% 0.0% 0.0% 50.0% The way the two institutions work together needs improvement 0.0% 37.5% 0.0% 0.0% 25.0% 33.3% 100.0% 0.0% 0.0% The two institutions do not work well together 0.0% 12.5% 50.0% 50.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t’ know 0.0% 25.0% 50.0% 50.0% 25.0/5 0.0% 0.0% 100.0% 50.0% Which of the following describes most of your exposure to the World Bank Group in Burundi? (Choose no more than TWO) Office of Employee of a Private Sector/ Academia/ Percentage of Respondents President/Prime Office of Ministry/ PMU/ Local Financial Sector/ Research/ (Responses combined) Minister/Minister Parliamentarian Consultant Government Private Bank CSO Media Think tank Other Observer 27.3% 40.0% 14.5% 44.4% 28.6% 36.4% 33.3% 12.5% 7.7% Use World Bank Group reports/data 54.5% 40.0% 23.6% 11.1% 28.6% 21.2% 50.0% 25.0% 23.1% Engage in World Bank Group related/sponsored events/activities 27.3% 40.0% 47.3% 44.4% 23.8% 30.3% 33.3% 12.5% 30.8% Collaborate as part of my professional duties* 45.5% 20.0% 56.4% 22.2% 33.3% 24.2% 0.0% 62.5% 61.5% Use World Bank Group website for information, data, research, etc.* 0.0% 0.0% 10.9% 11.1% 28.6% 36.4% 50.0% 37.5% 23.1% *Significantly different between stakeholder groups What’s your gender? Office of Employee of a Private Sector/ Academia/ President/Prime Office of Ministry/ PMU/ Local Financial Sector/ Research/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Government Private Bank CSO Media Think tank Other Female 16.7% 42.9% 22.9% 0.00% 9.1% 27.8% 12.5% 0.00% 0.00% Male 83.3% 57.1% 77.1% 100.0% 90.9% 72.2% 87.5% 100.0% 100.0% 90 World Bank Group Country Opinion Survey 2015: Burundi Appendix C: Responses to Indicator Questions by Geographical Locations17 Note that this appendix presents comparative analysis across geographical locations of respondents and covers only the indicator questions from the FY15 Burundi COS questionnaire. East N=12 West N=86 North N=28 South N=23 Central N=28 B. Overall Attitudes toward the World Bank Group Which best represents your geographic location? East West North South Center N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 10 7.60 1.90 72 5.99 2.49 22 6.64 2.13 22 6.27 2.31 21 6.86 2.22 Burundi? (1-Not familiar at all, 10-Extremely familiar) Which best represents your geographic location? East West North South Center N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank 9 6.56 3.36 68 6.47 2.21 25 7.76 1.94 19 6.95 2.17 20 6.40 2.64 Group’s effectiveness in Burundi. (1-Not effective at all, 10-Very effective) Which best represents your geographic location? East West North South Center N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Burundi 8 8.88 1.36 54 6.98 2.25 22 8.27 1.75 19 7.11 2.28 19 7.47 2.57 solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) B. Overall Attitudes toward the World Bank Group To what extent do you agree with the following statements about the World Bank Group’s work in Burundi? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? East West North South Center N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 12 8.75 2.14 70 7.07 2.73 24 8.33 1.99 22 7.36 2.04 25 7.76 2.30 development in Burundi The World Bank Group’s work is aligned with what I consider 11 7.45 2.16 66 6.71 2.58 23 6.96 1.80 19 6.84 2.09 22 6.32 3.11 the development priorities for Burundi The World Bank Group supports programs and strategies that 11 7.73 2.49 71 7.35 2.34 26 7.88 1.77 20 6.65 2.41 24 6.88 2.52 are realistic for Burundi The World Bank Group treats clients and stakeholders in 11 7.64 3.38 58 7.55 2.19 21 8.10 1.81 18 7.22 2.37 18 7.06 2.53 Burundi with respect 17 Only 177 respondents provided the information about their current geographic locations. Thus only these respondents were included in the geographical comparisons presented in this appendix. 91 World Bank Group Country Opinion Survey 2015: Burundi B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Burundi, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? East West North South Center N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs 8 8.25 2.66 55 5.80 2.63 18 6.56 2.50 16 6.06 1.61 16 6.81 2.66 Flexibility (in terms of the institution’s products and services) 7 6.71 2.98 52 5.50 2.37 18 6.44 2.01 12 5.83 2.12 15 6.93 2.22 Flexibility (in terms of changing country circumstances) 8 6.38 2.72 51 5.88 2.43 22 6.91 2.22 14 6.00 1.66 15 6.60 2.82 Being inclusive 8 8.63 1.51 51 7.25 2.43 14 7.07 1.64 10 7.50 1.78 11 7.27 3.20 Openness 9 8.11 2.57 54 6.98 2.47 22 7.27 2.00 15 7.07 2.02 17 6.35 3.06 Staff accessibility 8 6.63 3.81 58 5.83 2.82 19 5.58 2.65 16 5.88 2.47 18 5.61 2.70 Straightforwardness and honesty 7 8.43 2.15 42 7.48 2.34 18 8.17 1.72 15 6.93 2.15 12 7.50 3.03 Ease of access to the people at the World Bank Group who are 8 5.00 3.51 53 5.72 2.84 18 5.39 2.06 11 5.82 2.40 12 4.67 2.57 making decisions important to my work Collaboration with civil society 7 7.71 2.29 53 6.42 2.74 21 6.81 2.46 7 7.86 2.27 12 6.17 3.24 Collaboration with the UN 6 8.33 3.20 37 7.95 2.58 20 8.70 1.38 9 8.56 1.42 10 8.90 1.66 Collaboration with the Government 9 9.00 1.22 62 7.90 2.37 27 8.33 1.59 19 8.47 1.17 19 7.84 2.79 Collaboration with other donors and development partners 7 8.71 1.60 49 8.20 1.94 21 7.76 1.58 15 8.00 1.81 14 8.21 1.67 Collaboration with the private sector 8 6.25 2.87 55 6.42 2.59 23 6.91 1.88 13 7.23 1.92 14 5.64 2.31 The speed in which it gets things accomplished on the ground 6 7.50 2.35 49 6.59 2.16 20 7.75 1.68 13 6.77 2.05 14 6.79 2.64 Being a long-term partner 7 9.29 .76 55 8.47 2.03 25 8.40 1.87 16 8.75 1.24 17 7.88 3.30 C. World Bank Group’s Effectiveness and Results Which best represents your geographic location? East West North South Center N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 9 7.89 1.90 66 6.62 2.22 23 7.43 1.70 21 7.29 2.12 25 6.84 2.53 achieve development results in Burundi? (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? East West North South Center N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, 7 7.57 2.23 59 6.73 2.41 21 7.67 2.18 18 7.00 1.71 22 6.45 2.60 financial management, etc.) in Burundi? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Burundi? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? East West North South Center N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 8 6.88 3.40 60 6.30 2.76 22 6.95 2.54 20 7.10 2.36 19 7.32 2.29 Result, etc.) meet the needs of Burundi The World Bank Group meets Burundi’s needs for knowledge services (e.g., research, analysis, data, technical assistance) 8 6.00 3.12 63 5.94 2.46 18 7.72 2.19 20 6.65 2.41 15 6.40 3.11 92 World Bank Group Country Opinion Survey 2015: Burundi D. The World Bank Group’s Knowledge Work and Activities In Burundi, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? East West North South Center N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 8 7.75 1.98 58 7.22 2.34 15 7.20 2.14 16 8.50 1.41 17 8.12 2.15 Include appropriate level of stakeholder involvement during 9 7.44 2.70 55 6.36 2.15 20 6.50 1.99 14 6.79 1.63 18 7.06 2.46 preparation Lead to practical solutions* 9 8.33 2.06 62 6.03 2.28 16 7.06 2.08 15 6.40 1.72 21 5.95 3.02 Are accessible 7 8.86 1.68 60 6.27 2.64 19 6.58 2.71 15 6.53 2.53 18 5.67 2.70 Are source of relevant information on global good practices 7 7.71 1.80 62 7.35 2.17 20 8.05 2.24 17 7.53 2.07 19 7.32 2.45 Are adequately disseminated 7 6.86 3.24 66 5.47 2.72 19 5.47 2.61 17 5.12 2.80 19 5.16 2.71 Are translated enough into local language 8 4.25 3.24 63 3.71 2.77 16 3.19 3.19 16 2.31 1.85 17 3.59 2.69 Are adaptable to Burundi’s specific development challenges 8 7.38 2.00 64 6.28 2.52 18 6.44 1.95 15 5.73 2.55 23 6.26 3.00 and country circumstances *Significantly different between geographic locations Which best represents your geographic location? East West North South Center N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to 11 8.73 1.19 69 7.09 2.32 24 7.46 1.89 20 7.55 1.99 23 7.13 2.96 development results in your country? Overall, how would you rate the technical quality of the World 7 8.00 1.15 61 7.38 2.00 23 8.09 1.86 20 7.75 1.65 21 7.76 2.34 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? East West North South Center N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds promptly 7 6.43 4.04 49 5.37 2.71 14 5.86 2.51 17 4.88 2.69 14 4.86 2.71 The World Bank Group effectively monitors and evaluates the 10 9.60 .52 59 7.64 2.08 21 8.10 1.70 20 7.35 1.95 21 7.90 2.66 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 7 7.43 1.27 53 6.17 2.31 16 6.50 2.34 16 5.50 2.31 12 5.58 2.94 timely fashion The World Bank Group’s “Safeguard Policy� requirements are 5 7.40 2.19 40 6.73 1.83 11 7.36 2.20 13 6.15 1.77 10 6.30 2.87 reasonable The World Bank Group’s conditions on its lending are 6 7.50 .84 48 6.38 2.66 12 6.92 1.93 16 7.25 2.29 12 6.75 2.18 reasonable The World Bank Group takes decisions quickly in Burundi 7 5.29 3.20 58 6.09 2.82 12 6.75 2.56 14 5.57 2.68 13 5.08 2.40 Working with the World Bank Group increases Burundi’s 10 8.10 1.91 63 7.03 2.55 23 8.61 1.56 18 7.17 2.04 17 6.94 2.68 institutional capacity Where country systems are adequate, the World Bank Group 7 9.00 1.00 55 7.42 2.08 12 7.25 2.34 13 7.69 1.49 16 7.50 2.80 makes appropriate use of them The World Bank Group provides effective implementation 7 8.71 1.25 62 7.03 2.59 20 7.95 2.01 17 7.41 2.09 22 7.82 2.50 support (i.e., supervision of projects) 93 World Bank Group Country Opinion Survey 2015: Burundi Appendix D: Responses to Selected Questions by Level of Collaboration with the World Bank Group18 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY15 Burundi COS questionnaire: All 10-point scale questions and question B4 “When thinking about how the World Bank Group can have the most impact on development results in Burundi, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Burundi?� Collaborating with the WBG N=85 Not collaborating with the WBG N=98 B. Overall Attitudes toward the World Bank Group Collaborate with WBG Not collaborating with WBG N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 77 7.09 1.80 77 5.55 2.61 Burundi?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators Collaborate with WBG Not collaborating with WBG N Mean SD N Mean SD Overall, please rate your impression of the World Bank 73 7.22 1.73 72 6.75 2.68 Group’s effectiveness in Burundi. (1-Not effective at all, 10-Very effective) Collaborate with WBG Not collaborating with WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Burundi 68 7.56 1.74 62 7.53 2.63 solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 18 Only 183 respondents provided the information about their levels of collaboration with the World Bank Group (question H3 in the questionnaire). Thus only these respondents were included in the analysis presented in this appendix. Response options “I currently collaborate with the WBG� and “I currently collaborate and previously have collaborated with the WBG� were combined as “Collaborating with the WBG� for the comparisons in this appendix. “I have previously collaborated with the WBG,� and “I have never collaborated with the WBG� were combined as “Not collaborating with the WBG�. 94 World Bank Group Country Opinion Survey 2015: Burundi B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Burundi, in which sectoral areas do you believe the WBG should focus most of its resources in Burundi? (Choose no more than THREE) Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG Social protection 1.2% 5.3% Security/stabilization/reconstruction 12.2% 8.4% Crime and violence 0.0% 0.0% Transport 14.6% 12.6% Public sector reform 11.0% 4.2% Agricultural development 40.2% 43.2% Global/regional integration 3.7% 1.1% Gender equity 0.0% 3.2% Social cohesion 2.4% 2.1% Health* 9.8% 0.0% Rural development* 11.0% 27.4% Foreign direct investment 4.9% 5.3% Education 6.1% 10.5% Energy 42.7% 32.6% Public financial management 3.7% 4.2% Job creation/employment 23.2% 35.8% Financial markets 0.0% 0.0% Urban development 1.2% 1.1% Environmental sustainability 4.9% 2.1% Equality of opportunity 2.4% 2.1% Regional conflict and tensions 1.2% 0.0% Private sector development 22.0% 11.6% Water and sanitation 2.4% 0.0% Governance 8.5% 13.7% Food security 7.3% 11.6% Climate change 2.4% 5.3% Poverty reduction 14.6% 17.9% Trade and exports 1.2% 0.0% Economic growth 17.1% 11.6% Law and justice 2.4% 2.1% Local governance and institutions 4.9% 4.2% Regulatory framework 0.0% 0.0% Communicable/non-communicable diseases 1.2% 1.1% Natural resource management 3.7% 5.3% Information and communications technology 3.7% 2.1% Anti corruption 8.5% 10.5% Disaster management 0.0% 0.0% *Significantly different between collaborators and non-collaborators How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Burundi? (1-Not effective at all, 10-Very effective) Collaborate with WBG Not collaborating with WBG N Mean SD N Mean SD Project implementation 65 7.22 1.97 61 6.77 2.65 Citizen engagement 49 6.16 2.44 54 6.22 2.95 Policy design 60 7.48 1.60 57 7.65 2.59 95 World Bank Group Country Opinion Survey 2015: Burundi B. Overall Attitudes toward the World Bank Group (continued) When thinking about how to improve capacity building in Burundi to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important all, 10-Very important) Collaborate with WBG Not collaborating with WBG N Mean SD N Mean SD Project implementation 70 8.21 1.63 70 8.27 2.29 Citizen engagement* 59 7.97 2.13 67 8.76 1.85 Policy design 65 8.55 1.62 65 8.77 1.77 *Significantly different between collaborators and non-collaborators To what extent do you agree with the following statements about the World Bank Group’s work in Burundi? (1-Strongly disagree, 10-Strongly agree) Collaborate with WBG Not collaborating with WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 79 7.90 2.13 81 7.22 2.71 development in Burundi The World Bank Group’s work is aligned with what I consider 74 7.27 2.07 73 6.29 2.69 the development priorities for Burundi* The World Bank Group supports programs and strategies 75 7.63 1.86 82 7.23 2.61 that are realistic for Burundi The World Bank Group treats clients and stakeholders in 67 8.09 1.75 67 7.07 2.73 Burundi with respect* *Significantly different between collaborators and non-collaborators To what extent is the World Bank Group an effective development partner in Burundi, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Collaborate with WBG Not collaborating with WBG N Mean SD N Mean SD Responsiveness to needs 65 6.48 2.20 56 5.98 2.94 Flexibility (in terms of the institution’s products and services)* 65 6.40 1.76 48 5.50 3.02 Flexibility (in terms of changing country circumstances) 65 6.63 1.76 52 5.92 3.07 Being inclusive 56 7.57 2.07 42 6.90 2.78 Openness 66 7.17 2.09 56 6.77 2.89 Staff accessibility* 63 6.86 2.28 61 4.93 2.96 Straightforwardness and honesty 56 7.61 1.90 44 7.48 2.64 Ease of access to the people at the World Bank Group who 58 6.66 2.40 50 4.48 2.77 are making decisions important to my work* Collaboration with civil society 45 7.02 2.03 60 6.60 3.34 Collaboration with the UN 42 8.24 1.85 43 8.26 2.80 Collaboration with the Government 68 8.28 1.58 77 8.00 2.58 Collaboration with other donors and development partners 60 8.05 1.50 52 8.12 2.38 Collaboration with the private sector* 57 7.21 1.89 61 6.15 2.85 The speed in which it gets things accomplished on the 56 7.29 1.69 53 6.55 2.66 ground Being a long-term partner 64 8.61 1.79 61 8.41 2.32 *Significantly different between collaborators and non-collaborators 96 World Bank Group Country Opinion Survey 2015: Burundi C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Burundi? (1-Not important at all, 10-Very important) Collaborate with WBG Not collaborating with WBG N Mean SD N Mean SD Crime and violence 62 6.65 2.83 70 6.90 3.29 Financial markets 65 7.80 2.36 79 8.44 2.21 Transport 72 8.76 1.38 84 8.79 1.98 Anti corruption 73 8.73 1.73 83 8.98 1.93 Regional conflict and tensions 63 6.60 2.91 73 7.47 2.65 Law and justice 68 7.82 2.48 77 8.32 2.20 Urban development 71 8.11 1.99 83 8.16 2.36 Environmental sustainability* 71 8.06 2.07 85 9.12 1.45 Regulatory framework 70 7.80 2.04 71 8.14 2.32 Information and communications technology* 72 7.86 2.15 80 8.73 1.85 Governance 69 8.97 1.22 84 9.17 1.54 Poverty reduction* 81 8.93 1.74 88 9.63 1.15 Gender equity 64 6.97 2.21 76 7.46 2.32 Private sector development* 76 8.59 1.64 84 9.11 1.55 Foreign direct investment 68 8.12 2.10 75 8.53 2.13 Local governance and institutions* 69 8.14 1.87 80 8.95 1.75 Water and sanitation* 75 8.43 1.65 83 8.98 1.67 Public sector reform 70 8.11 1.95 79 8.72 2.02 Trade and exports* 68 7.93 2.20 80 8.89 1.79 Economic growth 81 8.86 1.67 85 9.33 1.62 Energy* 78 9.15 1.54 87 9.66 .93 Disaster management* 73 7.51 2.21 79 8.41 1.97 Public financial management* 72 8.36 2.01 80 9.01 1.68 Job creation/employment 76 8.62 1.85 88 9.14 1.80 Social cohesion 69 6.97 2.40 77 7.62 2.40 Communicable/non-communicable diseases 67 7.30 2.21 83 7.99 2.30 Equality of opportunity 65 7.26 2.35 85 7.85 2.40 Health 73 8.23 2.04 82 8.85 2.31 Rural development* 77 8.39 1.88 87 9.15 1.87 Global/regional integration 67 8.13 1.62 80 8.59 2.08 Food security* 74 8.18 1.85 86 9.06 1.96 Natural resource management* 72 8.15 1.85 83 9.08 1.42 Security/stabilization/reconstruction 75 7.97 2.12 83 8.35 2.19 Social protection 70 6.97 2.18 81 7.70 2.61 Climate change* 68 7.46 1.98 82 8.37 2.33 Agricultural development 74 8.88 1.57 88 9.24 1.79 Education* 75 8.44 2.32 86 9.28 1.69 *Significantly different between collaborators and non-collaborators 97 World Bank Group Country Opinion Survey 2015: Burundi C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Burundi? (1-Not effective at all, 10-Very effective) Collaborate with WBG Not collaborating with WBG N Mean SD N Mean SD Anti corruption 47 6.00 2.65 50 6.88 3.25 Information and communications technology 52 7.04 2.14 39 6.36 2.92 Transport 60 7.32 2.14 61 7.23 3.01 Regional conflict and tensions 41 5.46 2.28 37 5.59 3.32 Demobilization/disarmament/reintegration 58 7.52 2.03 49 7.08 2.70 Urban development 57 7.02 2.00 55 6.91 2.82 Environmental sustainability 50 6.82 1.99 51 6.84 3.11 Regulatory framework 48 6.81 2.05 36 6.06 2.70 Communicable/non-communicable diseases 42 7.05 2.23 47 6.47 3.13 Governance 52 6.90 1.95 62 7.48 2.67 Poverty reduction 68 7.44 1.97 72 7.44 2.64 Gender equity 41 6.27 1.96 49 6.22 2.47 Private sector development* 58 6.98 2.10 48 5.96 3.00 Foreign direct investment 38 6.45 2.49 30 5.93 2.84 Local governance and institutions 49 6.51 1.72 50 6.96 2.90 Water and sanitation* 55 7.49 1.87 51 6.45 2.82 Public sector reform 57 6.75 2.24 53 6.38 2.90 Trade and exports 45 5.87 2.24 36 5.72 3.00 Economic growth 66 7.23 2.00 61 7.03 2.92 Energy* 63 7.79 1.89 55 6.33 3.14 Disaster management* 52 6.31 2.23 31 5.10 2.80 Public financial management 59 7.31 1.97 41 6.90 2.85 Job creation/employment 57 6.74 2.33 60 6.62 3.02 Social cohesion 39 5.62 2.22 37 6.14 2.74 Financial markets 46 5.78 2.66 35 6.31 2.63 Equality of opportunity 42 5.90 2.48 36 5.56 2.75 Health 61 7.75 1.79 53 7.26 2.70 Rural development 61 7.13 1.97 55 6.67 2.76 Global/regional integration 47 6.57 2.32 40 6.53 2.48 Food security 61 6.90 2.34 58 6.67 3.08 Education 59 7.20 2.03 57 6.65 3.03 Security/stabilization/reconstruction 53 6.72 2.08 50 6.46 2.94 Social protection 42 5.38 2.60 35 4.57 2.95 Climate change 46 6.09 2.73 37 5.46 3.09 Agricultural development 67 7.31 2.20 61 6.57 3.04 Natural resource management 47 6.34 2.63 45 5.62 3.05 *Significantly different between collaborators and non-collaborators 98 World Bank Group Country Opinion Survey 2015: Burundi C. World Bank Group’s Effectiveness and Results (continued) Collaborate with WBG Not collaborating with WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 75 7.31 1.87 74 6.85 2.43 achieve development results in Burundi? (1-To no degree at all, 10-To a very significant degree) Collaborate with WBG Not collaborating with WBG N Mean SD N Mean SD To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, 69 7.00 1.90 61 7.07 2.64 financial management, etc.) in Burundi? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Burundi? (1-Strongly disagree, 10-Strongly agree) Collaborate with WBG Not collaborating with WBG N Mean SD N Mean SD The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, 70 7.03 2.19 64 6.67 3.08 Program 4 Result, etc.) meet the needs of Burundi The World Bank Group meets Burundi’s needs for knowledge 66 6.50 2.28 65 6.28 2.82 services (e.g., research, analysis, data, technical assistance) Collaborate with WBG Not collaborating with WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group 58 6.43 1.95 40 6.20 2.50 measures and corrects its work in real time in Burundi? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities In Burundi, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Collaborate with WBG Not collaborating with WBG N Mean SD N Mean SD Are timely 67 7.60 2.23 53 7.70 2.13 Include appropriate level of stakeholder involvement during 64 7.11 1.80 53 6.36 2.57 preparation Lead to practical solutions 64 6.64 2.17 63 6.40 2.64 Are accessible 62 6.76 2.27 64 6.39 3.07 Are source of relevant information on global good practices 68 7.68 1.72 63 7.35 2.53 Are adequately disseminated* 68 6.29 2.55 62 4.52 2.79 Are translated enough into local language 60 3.98 2.84 64 3.06 2.81 Are adaptable to Burundi’s specific development challenges 72 6.92 2.09 59 5.92 2.76 and country circumstances* *Significantly different between collaborators and non-collaborators Collaborate with WBG Not collaborating with WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to 72 7.28 2.16 78 7.50 2.39 development results in your country? Overall, how would you rate the technical quality of the World 74 7.69 1.67 64 7.89 2.08 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 99 World Bank Group Country Opinion Survey 2015: Burundi E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborate with WBG Not collaborating with WBG N Mean SD N Mean SD The World Bank Group disburses funds promptly 62 5.79 2.67 45 4.78 2.85 The World Bank Group effectively monitors and evaluates the 69 7.83 1.65 70 7.87 2.52 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 63 6.44 2.18 45 5.91 2.64 timely fashion The World Bank Group’s “Safeguard Policy� requirements are 53 7.04 1.66 31 6.52 2.43 reasonable The World Bank Group’s conditions on its lending are 58 7.10 1.95 41 6.39 2.91 reasonable The World Bank Group takes decisions quickly in Burundi 63 6.35 2.47 44 5.36 3.11 Working with the World Bank Group increases Burundi’s 75 7.45 1.96 61 7.44 2.67 institutional capacity Where country systems are adequate, the World Bank Group 64 7.44 2.04 45 7.98 2.05 makes appropriate use of them The World Bank Group provides effective implementation 73 7.55 2.12 62 7.48 2.67 support (i.e., supervision of projects) Collaborate with WBG Not collaborating with WBG N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public 62 6.44 2.27 62 6.32 2.74 partnerships in Burundi? (1-To no degree at all, 10-To a very significant degree) Collaborate with WBG Not collaborating with WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group is 51 6.12 2.46 44 4.45 2.98 adequately staffed in Burundi?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators G. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Collaborate with WBG Not collaborating with WBG N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate 55 7.04 2.60 31 6.87 2.29 I find the information on the World Bank Group’s websites 54 7.80 1.73 29 8.14 1.79 useful The World Bank Group’s social media channels are valuable 35 7.09 2.32 40 8.18 2.59 sources of information about the institution When I need information from the World Bank Group I know 63 7.40 2.46 41 6.37 3.41 how to find it The World Bank Group is responsive to my information 51 7.49 2.52 25 6.84 3.56 requests and inquiries 100 World Bank Group Country Opinion Survey 2015: Burundi Appendix E: Responses to Selected Questions by Year19 *All data presented in this appendix are weighted. As a result, means of the FY 2015 data and the total number of respondents each year will be slightly different from those in FY 2012 appendices. FY ’12 Number of comparable respondents = 288  FY ’15 Number of comparable respondents = 184 By weighting, FY 2012 and FY 2015 have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY2012 FY2015 Office of the President/Prime Minister/Minister 5.0% 5.0% Office of Parliamentarian 5.0% 5.0% Government institutions 25.0% 25.0% Local Government 10.0% 10.0% Bilateral/multilateral agencies 5.0% 5.0% Civil society 20.0% 20.0% Private sector 15.0% 15.0% Academia 10.0% 10.0% Media 5.0% 5.0% A. General Issues facing Burundi In general, would you say that Burundi is headed in...?* Percentage of Respondents FY 2012 FY 2015 The right direction 71.7% 53.2% The wrong direction 18.7% 25.4% Not sure 9.6% 21.4% *Significantly different between FY2015 and FY2012 B. Overall Attitudes toward the World Bank Group FY 2012 FY 2015 N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 277 5.98 2.21 153 6.29 2.43 Burundi? (1-Not familiar at all, 10-Extremely familiar) FY 2012 FY 2015 N Mean SD N Mean SD Overall, please rate your impression of the World Bank 264 7.14 1.68 147 6.83 2.26 Group’s effectiveness in Burundi. (1-Not effective at all, 10-Very effective) 19 Only those questions that were asked in the FY ’12 and FY ’15 country opinion surveys, with similar response scales/options, are presented. 101 World Bank Group Country Opinion Survey 2015: Burundi B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Burundi? (1-Strongly disagree, 10-Strongly agree) FY 2012 FY 2015 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 273 7.13 2.01 161 7.55 2.38 development in Burundi* The World Bank Group's work is aligned with what I consider 266 6.75 2.16 145 6.61 2.42 the development priorities of Burundi The World Bank Group supports programs and strategies 262 6.77 2.08 163 7.32 2.29 that are realistic for Burundi* The World Bank Group treats clients and stakeholders in 241 6.70 2.09 131 7.66 2.25 Burundi with respect* *Significantly different between FY2015 and FY2012 To what extent is the World Bank Group an effective development partner in Burundi in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) FY 2012 FY 2015 N Mean SD N Mean SD Responsiveness to needs 227 6.58 1.82 115 6.19 2.56 Flexibility (in terms of the institution’s products and services) 236 6.24 1.87 107 5.94 2.39 Flexibility (in terms of changing country circumstances) 245 6.19 2.11 116 6.27 2.40 Being inclusive* 231 6.61 2.06 93 7.31 2.39 Openness* 252 6.43 2.15 126 7.05 2.33 Staff accessibility 240 6.17 2.22 125 5.80 2.75 Straightforwardness and honesty 243 7.09 2.06 97 7.48 2.20 Collaboration with the Government* 243 7.57 1.68 146 8.09 2.15 Collaboration with other donors and development partners* 220 7.38 1.69 105 8.17 1.83 *Significantly different between FY2015 and FY2012 102 World Bank Group Country Opinion Survey 2015: Burundi C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Burundi? (1-Not effective at all, 10-Very effective) FY 2012 FY 2015 N Mean SD N Mean SD Anti corruption* 217 5.57 2.22 91 6.24 6.24 Information and communications technology* 206 5.73 1.96 89 6.78 6.78 Transport* 234 6.34 1.91 121 7.10 7.10 Regional conflict and tensions 181 5.43 2.04 72 5.38 5.38 Urban development 235 6.38 1.91 107 6.78 6.78 Environmental sustainability* 224 6.22 1.70 98 6.85 6.85 Regulatory framework 186 6.41 1.72 84 6.38 6.38 Communicable/non-communicable diseases 204 6.78 1.90 92 6.81 6.81 Governance* 218 6.26 1.74 113 7.08 7.08 Poverty reduction* 257 6.56 1.85 139 7.23 7.23 Gender equity 217 6.30 1.74 86 6.15 6.15 Private sector development 215 5.95 5.34 102 6.39 6.39 Foreign direct investment* 183 5.55 2.18 69 6.26 6.26 Local governance and institutions* 214 6.10 1.82 97 6.68 6.68 Water and sanitation* 217 6.45 1.88 107 6.99 6.99 Public sector reform 204 6.18 1.90 112 6.63 6.63 Trade and exports 178 5.40 2.11 81 5.87 5.87 Economic growth* 247 6.17 1.84 128 6.96 6.96 Energy* 216 5.92 2.11 118 6.92 6.92 Disaster management* 174 5.02 2.11 77 5.81 5.81 Public financial management 216 6.52 2.06 97 6.95 6.95 Job creation/employment* 234 5.91 2.16 112 6.44 6.44 Social cohesion 182 5.75 1.81 65 5.94 5.94 Financial markets 188 5.74 2.17 74 5.90 5.90 Equality of opportunity 203 5.48 2.29 71 5.56 5.56 Health 225 6.91 1.76 117 7.34 7.34 Rural development 233 6.52 1.86 113 6.82 6.82 Food security* 226 6.04 1.99 120 6.63 6.63 Education* 224 6.48 1.82 114 6.97 6.97 Security/stabilization/reconstruction 210 6.26 1.75 99 6.47 6.47 Social protection* 180 5.55 1.96 72 4.86 4.86 Climate change 187 5.43 1.98 76 5.61 5.61 Agricultural development* 223 6.40 1.92 127 6.89 6.89 Natural resource management 193 5.31 2.05 88 5.85 2.88 *Significantly different between FY2015 and FY2012 To what extent do you agree with the following statements about the World Bank Group in Burundi? (1-Strongly disagree, 10-Strongly agree) FY 2012 FY 2015 N Mean SD N Mean SD The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, 253 6.84 1.80 133 6.63 2.61 Program 4 Result, etc.) meet the needs of Burundi The World Bank Group meets Burundi’s needs for knowledge 245 6.50 1.71 132 6.46 2.51 services 103 World Bank Group Country Opinion Survey 2015: Burundi D. The World Bank Group’s Knowledge Work and Activities In Burundi, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) FY 2012 FY 2015 N Mean SD N Mean SD Are timely* 222 5.92 2.14 119 7.72 1.98 Include appropriate level of stakeholder involvement during 116 5.62 2.14 117 6.70 2.05 preparation* Are accessible 231 6.05 2.01 125 6.45 2.64 Are source of relevant information on global good practices* 234 6.89 1.90 130 7.61 2.14 Are adequately disseminated* 231 5.99 2.06 132 5.29 2.69 Are translated enough into local language* 220 6.34 1.99 124 3.34 2.74 Are adaptable to Burundi’s specific development challenges 241 6.22 2.01 132 6.16 2.41 and country circumstances *Significantly different between FY2015 and FY2012 FY 2012 FY 2015 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to 242 6.74 1.77 152 7.31 2.24 development results in your country?* Overall, how would you rate the technical quality of the World 245 7.07 1.64 138 7.63 1.84 Bank Group's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between FY2015 and FY2012 E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) FY 2012 FY 2015 N Mean SD N Mean SD The World Bank Group disburses funds promptly 238 5.50 2.57 100 5.21 2.77 The World Bank Group effectively monitors and evaluates the 261 7.01 2.09 137 7.83 2.09 projects and programs it supports* The World Bank Group’s approvals and reviews are done in a 231 6.35 1.94 106 6.03 2.40 timely fashion The World Bank Group’s “Safeguard Policy� requirements are 225 6.44 2.02 73 6.71 1.94 reasonable The World Bank Group’s conditions on its lending are 238 6.23 2.36 95 6.75 2.37 reasonable Working with the World Bank Group increases Burundi's 259 7.10 1.96 134 7.60 2.25 institutional capacity* Where country systems are adequate, the World Bank Group 223 7.17 2.07 101 7.71 2.03 makes appropriate use of them* The World Bank Group provides effective implementation 263 7.29 1.90 129 7.31 2.48 support *Significantly different between FY2015 and FY2012 FY 2012 FY 2015 N Mean SD N Mean SD To what extent do you believe the World Bank Group is 199 6.54 2.04 95 5.32 2.66 adequately staffed in Burundi?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY2015 and FY2012 104 World Bank Group Country Opinion Survey 2015: Burundi G. Communication and Information Sharing Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information in its possession that is not a list of exceptions?* Percentage of Respondents FY 2012 FY 2015 Yes 8.5% 20.0% No 91.5% 80.0% *Significantly different between FY2015 and FY2012 Have you requested information from the World Bank Group on its activities in the past year? Percentage of Respondents FY 2012 FY 2015 Yes 17.5% 22.4% No 82.5% 77.6% Were you able to obtain this information? Percentage of Respondents FY 2012 FY 2015 Yes 83.7% 85.0% No 16.3% 15.0% Do you have access to the Internet?* Percentage of Respondents FY 2012 FY 2015 Yes 83.4% 92.0% No 16.6% 8.0% *Significantly different between FY2015 and FY2012 Do you use/have used the World Bank Group website?* Percentage of Respondents FY 2012 FY 2015 Yes 40.9% 49.7% No 59.1% 50.3% *Significantly different between FY2015 and FY2012 Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) FY 2012 FY 2015 N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate* 165 6.07 2.48 89 6.87 2.41 I find the information on the World Bank Group’s websites 83 5.67 2.11 81 8.03 1.61 useful* When I need information from the World Bank Group I know 152 6.37 2.01 105 6.67 2.94 how to find it The World Bank Group is responsive to my information 154 6.88 1.95 70 7.08 2.89 requests and inquiries *Significantly different between FY2015 and FY2012 105 World Bank Group Country Opinion Survey 2015: Burundi Appendix F: Indicator Questions as a Function of Exposure to the World Bank Group Not collaborating Collaborating No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG with the WBG Overall, please rate your impression of the WBG’s 6.75 7.22 6.79 6.66 6.65 7.00 6.44 7.29 6.83 6.66 6.91 6.14 effectiveness in Burundi. Overall the WBG currently plays a relevant role in 7.22 7.90 7.53 7.72 7.79 7.02 7.42 7.87 7.36 7.90 7.78 6.85 development in Burundi The WBG’s work is aligned with what I consider the development priorities for Burundi 6.29 7.27 6.95 5.94 6.62 7.00 6.71 6.75 6.51 7.03 6.86 6.26 Responsiveness to needs 5.98 6.48 6.56 5.79 6.70 5.63 6.28 6.60 6.11 6.72 6.46 6.10 Flexibility (in terms of the institution’s products and services) 5.50 6.40 6.11 5.74 5.97 6.18 5.77 6.44 5.93 6.14 6.20 5.30 Flexibility (in terms of changing country circumstances) 5.92 6.63 6.37 5.79 6.29 6.03 5.97 6.65 6.14 6.33 6.45 5.19 Being inclusive 6.90 7.57 7.42 6.60 7.30 7.08 7.07 7.54 7.24 7.25 7.30 7.00 Openness 6.77 7.17 7.02 6.37 6.84 6.97 6.81 6.98 6.88 6.86 6.90 6.75 Staff accessibility 4.93 6.86 6.28 4.41 5.75 6.14 5.45 6.51 5.55 6.21 5.84 5.86 Straightforwardness and honesty 7.48 7.61 7.76 6.78 7.55 7.48 7.31 7.87 7.49 7.58 7.59 7.24 Ease of access to the people at the WBG who are making 4.48 6.66 5.87 4.04 5.52 5.21 4.85 6.41 5.05 5.96 5.50 5.25 decisions important to my work Collaboration with civil society 6.60 7.02 6.93 6.70 7.01 6.46 6.61 7.26 6.62 7.39 7.16 5.81 Collaboration with the UN 8.26 8.24 8.07 8.95 8.53 7.71 8.51 8.03 8.31 8.32 8.28 8.50 Collaboration with the Government 8.00 8.28 8.13 8.33 8.32 7.83 8.01 8.46 8.28 8.04 8.15 8.31 Collaboration with other donors and development partners 8.12 8.05 8.13 8.12 8.10 8.19 8.27 7.90 8.16 8.09 8.15 8.05 Collaboration with the private sector 6.15 7.21 6.84 6.64 6.95 6.32 6.54 7.22 6.47 7.27 7.00 5.95 The speed in which it gets things accomplished on the 6.55 7.29 7.09 6.78 7.18 6.52 6.53 7.65 7.00 7.04 7.07 6.78 ground Being a long-term partner 8.41 8.61 8.48 8.38 8.57 8.13 8.28 8.73 8.45 8.48 8.54 8.14 To what extent does the WBG’s work help to achieve 6.85 7.31 7.09 6.81 7.11 6.81 6.92 7.21 6.99 7.09 7.11 6.71 development results in Burundi? To what extent does the WBG help to build/strengthen 7.07 7.00 6.95 7.03 6.97 6.97 6.70 7.34 6.85 7.15 7.26 5.79 existing country systems in Burundi? The WBG’s financial instruments meet the needs of Burundi 6.67 7.03 6.84 6.36 6.86 6.39 6.77 6.67 6.51 7.04 6.94 6.04 The WBG meets Burundi’s needs for knowledge services 6.28 6.50 6.22 6.59 6.43 5.94 6.09 6.67 6.24 6.41 6.56 5.53 The WBG’s knowledge work and activities are adaptable to Burundi’s specific development challenges and country 5.92 6.92 6.34 5.77 6.19 6.30 5.73 7.00 6.06 6.43 6.43 5.48 circumstances Overall, how significant a contribution do you believe the WBG’s knowledge work and activities make to development 7.50 7.28 7.23 7.55 7.34 7.21 7.29 7.35 7.35 7.25 7.40 7.00 results in your country? Overall, how would you rate the technical quality of the 7.89 7.69 7.71 7.81 7.68 7.88 7.60 7.91 7.74 7.71 7.90 7.00 WBG's knowledge work and activities? The WBG takes decisions quickly in Burundi 5.36 6.35 5.95 5.43 6.12 4.96 5.37 6.58 5.32 6.40 6.01 5.05 Where country systems are adequate, the WBG makes 7.98 7.44 7.45 7.78 7.76 6.75 7.33 7.79 7.61 7.40 7.54 7.38 appropriate use of them Yellow highlight indicates significant difference between Yes and No means. 106 World Bank Group Country Opinion Survey 2015: Burundi Appendix G: Burundi FY 2015 Questionnaire World Bank Group Country Survey FY15 – Burundi The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Burundi or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Burundi, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Burundi. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know�. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING BURUNDI A1. In general would you say that Burundi is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 107 World Bank Group Country Opinion Survey 2015: Burundi SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Burundi. Please identify which of the following you consider the most important development priorities in Burundi? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 20 Education assistance) 2 Food security 21 Poverty reduction 3 Security/stabilization/reconstruction 22 Transport (e.g., roads, bridges, transportation) 4 Public sector reform 23 Social cohesion 5 Global/regional integration 24 Climate change (e.g., mitigation, adaptation) 6 Gender equity 25 Agricultural development 7 Private sector development 26 Trade and exports 8 Foreign direct investment 27 Crime and violence Public financial management (e.g., expenditure, fiscal 9 Governance 28 management, public investment management system) 10 Water and sanitation 29 Economic growth 11 Energy 30 Law and justice (e.g., judicial system) 12 Regional conflict and tensions (Great Lakes) 31 Regulatory framework 13 Job creation/employment 32 Communicable/non-communicable diseases 14 Rural development 33 Local governance and institutions Natural resource management (e.g., mining, forests, 15 Financial markets 34 Lake Tanganyika) 16 Urban development 35 Anti corruption 17 Environmental sustainability 36 Disaster management 18 Equality of opportunity (i.e., equity) 37 Information and communications technology 19 Health 108 World Bank Group Country Opinion Survey 2015: Burundi SECTION A: GENERAL ISSUES A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Burundi? (Choose no more than THREE) 1 Water and sanitation 19 Security/stabilization/reconstruction 2 Equality of opportunity (i.e., equity) 20 Anti corruption 3 Economic growth 21 Private sector development 4 Climate change (e.g., mitigation, adaptation) 22 Foreign direct investment 5 Regional conflict and tensions (Great Lakes) 23 Energy Natural resource management (e.g., mining, Public financial management (e.g., expenditure, fiscal 6 24 forests, Lake Tanganyika) management, public investment management system) 7 Gender equity 25 Social cohesion 8 Rural development 26 Education 9 Urban development 27 Public sector reform 10 Governance 28 Global/regional integration 11 Regulatory framework 29 Environmental sustainability 12 Local governance and institutions 30 Health Social protection (e.g., pensions, targeted 13 31 Agricultural development social assistance) 14 Law and justice (e.g., judicial system) 32 Disaster management 15 Transport (e.g., roads, bridges, transportation) 33 Job creation/employment 16 Crime and violence 34 Financial markets 17 Communicable/non-communicable diseases 35 Trade and exports 18 Information and communications technology 36 Food security A4. The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Burundi? (Choose no more than TWO) 1 Better employment opportunities for young people 2 Better employment opportunities for women 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Consistent economic growth 11 More reliable social safety net 12 Greater equity of fiscal policy 13 Education and training that better ensure job opportunity 14 Better quality public services 15 Other (please specify):_____________________________________ 109 World Bank Group Country Opinion Survey 2015: Burundi SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Burundi? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Burundi. 1 2 3 4 5 6 7 8 9 10 Not effective at all Very effective Don't know B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Burundi solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree B4. When thinking about how the World Bank Group can have the most impact on development results in Burundi, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Burundi? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 20 Equality of opportunity (i.e., equity) assistance) 2 Security/stabilization/reconstruction 21 Regional conflict and tensions (Great Lakes) 3 Crime and violence 22 Private sector development 4 Transport (e.g., roads, bridges, transportation) 23 Water and sanitation 5 Public sector reform 24 Governance 6 Agricultural development 25 Food security 7 Global/regional integration 26 Climate change (e.g., mitigation, adaptation) 8 Gender equity 27 Poverty reduction 9 Social cohesion 28 Trade and exports 10 Health 29 Economic growth 11 Rural development 30 Law and justice (e.g., judicial system) 12 Foreign direct investment 31 Local governance and institutions 13 Education 32 Regulatory framework 14 Energy 33 Communicable/non-communicable diseases Public financial management (e.g., expenditure, Natural resource management (e.g., mining, forests, 15 fiscal management, public investment 34 Lake Tanganyika) management system) 16 Job creation/employment 35 Information and communications technology 17 Financial markets 36 Anti corruption 18 Urban development 37 Disaster management 19 Environmental sustainability 110 World Bank Group Country Opinion Survey 2015: Burundi SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Burundi? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Convening/facilitating 2 Data and statistics 3 Policy advice, studies, analyses 4 Financial resources 5 Capacity development 6 Technical assistance 7 Mobilizing third party financial resources 8 Donor coordination Linkage to non-Bank expertise (e.g., South-South 9 knowledge sharing) 10 Strategy formulation (e.g., PRSP assistance) 11 Other (please specify): ________________________ How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Burundi? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not effective Very Don't at all effective know Project implementation (or other organizational B6 1 2 3 4 5 6 7 8 9 10 strengthening) Citizen engagement (incorporating citizens' voices B7 1 2 3 4 5 6 7 8 9 10 into development) Policy design (for clarity and better incentives to B8 1 2 3 4 5 6 7 8 9 10 achieve development goals) When thinking about how to improve capacity building in Burundi to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not important Very Don't at all important know Project implementation (or other organizational B9 1 2 3 4 5 6 7 8 9 10 strengthening) Citizen engagement (incorporating citizens' voices B10 1 2 3 4 5 6 7 8 9 10 into development) Policy design (for clarity and better incentives to B11 1 2 3 4 5 6 7 8 9 10 achieve development goals) 111 World Bank Group Country Opinion Survey 2015: Burundi SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B12. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Burundi? (Choose no more than TWO) 1 Staff too inaccessible 2 Not exploring alternative policy options 3 Not collaborating enough with stakeholders outside the Government 4 Its advice and strategies do not lend themselves to practical problem solving 5 Not enough public disclosure of its work 6 Arrogant in its approach 7 Not client focused 8 The credibility of its knowledge/data 9 World Bank Group’s processes too complex 10 Not willing to honestly criticize policies and reform efforts in the country 11 Too influenced by developed countries 12 Imposing technocratic solutions without regard to political realities 13 World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and procedures) 14 Not aligned with other donors’ work 15 Not aligned with country priorities 16 Not adequately sensitive to political/social realities in Burundi 17 Not focused enough on issues that are unique to post-conflict countries 18 Inadequate number of World Bank Group staff members located in the country 19 Other (please specify): __________________________________________________ 20 Don’t know B13. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Burundi? (Choose no more than TWO) 1 Trust Fund management 2 Knowledge products/services (analytical work, studies, surveys, etc.) 3 Investment lending (financing specific projects) 4 Technical assistance (advice, best practice, international experience, etc.) 5 Capacity development 6 Policy based lending / budget support to the Government 7 Multi-sectoral approaches 8 Co-financing arrangements (i.e., with other donors) 9 Sector-wide approaches 10 Emergency Recovery lending 11 Other (please specify): __________________________________________________ 12 Don’t know 112 World Bank Group Country Opinion Survey 2015: Burundi SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B14. To what extent do you believe that the World Bank Group’s work and support help the poorest in Burundi? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know B15. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Academia/think tanks/research institutes 9 Beneficiaries 2 Donor community 10 Foundations 3 Media 11 UN and regional peace keeping forces 4 Local Government 12 Emerging donors 5 Private sector 13 UN agencies Regional organizations (e.g., Eastern Africa Community (EAC), Common Market for Eastern and Southern Africa 6 Parliament 14 (COMESA), International Conference on the Great Lakes Region (ICGLR)) 7 NGOs/Community Based Organizations (CBOs) 15 Other (please specify): _______________________ 8 Youth/university groups 16 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Burundi? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B16 1 2 3 4 5 6 7 8 9 10 relevant role in development in Burundi The World Bank Group’s work is aligned with what I B17 1 2 3 4 5 6 7 8 9 10 consider the development priorities for Burundi The World Bank Group supports programs and B18 1 2 3 4 5 6 7 8 9 10 strategies that are realistic for Burundi The World Bank Group treats clients and B19 1 2 3 4 5 6 7 8 9 10 stakeholders in Burundi with respect 113 World Bank Group Country Opinion Survey 2015: Burundi SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Burundi, in terms of each of the following? To no To a very Don't degree at significant know all degree B20 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10 Flexibility (in terms of the institution’s products and B21 1 2 3 4 5 6 7 8 9 10 services) Flexibility (in terms of changing country B22 1 2 3 4 5 6 7 8 9 10 circumstances) B23 Being inclusive 1 2 3 4 5 6 7 8 9 10 B24 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10 B25 Staff accessibility 1 2 3 4 5 6 7 8 9 10 B26 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10 Ease of access to the people at the World Bank B27 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10 work B28 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10 B29 Collaboration with the UN 1 2 3 4 5 6 7 8 9 10 B30 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10 Collaboration with other donors and development B31 1 2 3 4 5 6 7 8 9 10 partners B32 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10 The speed in which it gets things accomplished on B33 1 2 3 4 5 6 7 8 9 10 the ground B34 Being a long-term partner 1 2 3 4 5 6 7 8 9 10 B35. To be a more effective development partner in Burundi, do you believe that the World Bank Group should have… ? (Select only ONE response) The current level of local presence More local presence Less local presence Don't know is adequate B36. In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the World Bank Group in your country? (Select only ONE response) More effective The same level of effective Less effective Don't know collaboration collaboration collaboration 114 World Bank Group Country Opinion Survey 2015: Burundi SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B37. When World Bank Group assisted reform efforts fail or are slow to take place, which THREE of the following would you attribute this to? (Choose no more than THREE) 1 The World Bank Group does not do adequate follow through/follow-up 2 Poor donor coordination 3 The World Bank Group is not sensitive enough to political/social realities on the ground 4 Lack of/inadequate levels of capacity in Government 5 There is not an adequate level of citizen/civil society participation 6 The World Bank Group works too slowly 7 The Government works inefficiently 8 Political pressures and obstacles 9 Reforms are not well thought out in light of country challenges 10 Ongoing conflict and instability 11 Inadequate funding 12 Other (please specify): ________________________________________ 115 World Bank Group Country Opinion Survey 2015: Burundi SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Burundi? Not important Very Don't at all important know 1 Crime and violence 1 2 3 4 5 6 7 8 9 10 2 Financial markets 1 2 3 4 5 6 7 8 9 10 3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10 4 Anti corruption 1 2 3 4 5 6 7 8 9 10 5 Regional conflict and tensions (Great Lakes) 1 2 3 4 5 6 7 8 9 10 6 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10 7 Urban development 1 2 3 4 5 6 7 8 9 10 8 Environmental sustainability 1 2 3 4 5 6 7 8 9 10 9 Regulatory framework 1 2 3 4 5 6 7 8 9 10 10 Information and communications technology 1 2 3 4 5 6 7 8 9 10 11 Governance 12 Poverty reduction 1 2 3 4 5 6 7 8 9 10 13 Gender equity 1 2 3 4 5 6 7 8 9 10 14 Private sector development 1 2 3 4 5 6 7 8 9 10 15 Foreign direct investment 1 2 3 4 5 6 7 8 9 10 16 Local governance and institutions 1 2 3 4 5 6 7 8 9 10 17 Water and sanitation 1 2 3 4 5 6 7 8 9 10 18 Public sector reform 19 Trade and exports 1 2 3 4 5 6 7 8 9 10 20 Economic growth 1 2 3 4 5 6 7 8 9 10 21 Energy 1 2 3 4 5 6 7 8 9 10 22 Disaster management 1 2 3 4 5 6 7 8 9 10 Public financial management (e.g., expenditure, fiscal 23 1 2 3 4 5 6 7 8 9 10 management, public investment management system) 24 Job creation/employment 1 2 3 4 5 6 7 8 9 10 25 Social cohesion 1 2 3 4 5 6 7 8 9 10 26 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10 27 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10 28 Health 1 2 3 4 5 6 7 8 9 10 29 Rural development 1 2 3 4 5 6 7 8 9 10 30 Global/regional integration 1 2 3 4 5 6 7 8 9 10 31 Food security 1 2 3 4 5 6 7 8 9 10 Natural resource management (e.g., mining, forests, 32 1 2 3 4 5 6 7 8 9 10 Lake Tanganyika) 33 Security/stabilization/reconstruction 1 2 3 4 5 6 7 8 9 10 Social protection (e.g., pensions, targeted social 34 1 2 3 4 5 6 7 8 9 10 assistance) 35 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10 36 Agricultural development 1 2 3 4 5 6 7 8 9 10 37 Education 1 2 3 4 5 6 7 8 9 10 116 World Bank Group Country Opinion Survey 2015: Burundi SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Burundi? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know�) Not effective Very Don't at all effective know 1 Anti corruption 1 2 3 4 5 6 7 8 9 10 2 Information and communications technology 1 2 3 4 5 6 7 8 9 10 3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10 4 Regional conflict and tensions (Great Lakes) 1 2 3 4 5 6 7 8 9 10 5 Demobilization/disarmament/reintegration 1 2 3 4 5 6 7 8 9 10 6 Urban development 1 2 3 4 5 6 7 8 9 10 7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10 8 Regulatory framework 1 2 3 4 5 6 7 8 9 10 9 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10 10 Governance 11 Poverty reduction 1 2 3 4 5 6 7 8 9 10 12 Gender equity 1 2 3 4 5 6 7 8 9 10 13 Private sector development 1 2 3 4 5 6 7 8 9 10 14 Foreign direct investment 1 2 3 4 5 6 7 8 9 10 15 Local governance and institutions 1 2 3 4 5 6 7 8 9 10 16 Water and sanitation 1 2 3 4 5 6 7 8 9 10 17 Public sector reform 18 Trade and exports 1 2 3 4 5 6 7 8 9 10 19 Economic growth 1 2 3 4 5 6 7 8 9 10 20 Energy 1 2 3 4 5 6 7 8 9 10 21 Disaster management 1 2 3 4 5 6 7 8 9 10 Public financial management (e.g., expenditure, fiscal 22 1 2 3 4 5 6 7 8 9 10 management, public investment management system) 23 Job creation/employment 1 2 3 4 5 6 7 8 9 10 24 Social cohesion 1 2 3 4 5 6 7 8 9 10 25 Financial markets 1 2 3 4 5 6 7 8 9 10 26 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10 27 Health 1 2 3 4 5 6 7 8 9 10 28 Rural development 1 2 3 4 5 6 7 8 9 10 29 Global/regional integration 1 2 3 4 5 6 7 8 9 10 30 Food security 1 2 3 4 5 6 7 8 9 10 31 Education 1 2 3 4 5 6 7 8 9 10 32 Security/stabilization/reconstruction 1 2 3 4 5 6 7 8 9 10 Social protection (e.g., pensions, targeted social 33 1 2 3 4 5 6 7 8 9 10 assistance) 34 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10 35 Agricultural development 1 2 3 4 5 6 7 8 9 10 Natural resource management (e.g., mining, forests, 36 1 2 3 4 5 6 7 8 9 10 Lake Tanganyika) 117 World Bank Group Country Opinion Survey 2015: Burundi SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. Where are the World Bank Group’s decisions made primarily that support the program in Burundi? (Select only ONE response) 1 At the Headquarters (in Washington D.C.) 2 In the country 3 Don’t know C4. To what extent does the World Bank Group’s work help to achieve development results in Burundi? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree C5. To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, financial management, etc.) in Burundi? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Burundi? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C6 1 2 3 4 5 6 7 8 9 10 Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Burundi The World Bank Group meets Burundi’s C7 needs for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10 analysis, data, technical assistance) C8. To what extent do you believe the World Bank Group measures and corrects its work in real time in Burundi? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 118 World Bank Group Country Opinion Survey 2015: Burundi SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Burundi, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no To a very Don't degree at significant know all degree D2 Are timely 1 2 3 4 5 6 7 8 9 10 Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10 involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10 Are accessible (well written and easy to D5 1 2 3 4 5 6 7 8 9 10 understand) Are source of relevant information on D6 1 2 3 4 5 6 7 8 9 10 global good practices D7 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10 D8 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10 Are adaptable to Burundi’s specific D9 development challenges and country 1 2 3 4 5 6 7 8 9 10 circumstances D10. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10 Not significant at all Very significant Don't know D11. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10 Very low Very high technical Don't know technical quality quality 119 World Bank Group Country Opinion Survey 2015: Burundi SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know E1 The World Bank Group disburses funds promptly 1 2 3 4 5 6 7 8 9 10 The World Bank Group effectively monitors and E2 1 2 3 4 5 6 7 8 9 10 evaluates the projects and programs it supports The World Bank Group’s approvals and reviews E3 1 2 3 4 5 6 7 8 9 10 are done in a timely fashion The World Bank Group’s “Safeguard Policy� E4 1 2 3 4 5 6 7 8 9 10 requirements are reasonable The World Bank Group’s conditions on its lending E5 1 2 3 4 5 6 7 8 9 10 are reasonable The World Bank Group takes decisions quickly in E6 1 2 3 4 5 6 7 8 9 10 Burundi Working with the World Bank Group increases E7 1 2 3 4 5 6 7 8 9 10 Burundi’s institutional capacity Where country systems (e.g., procurement, E8 financial management, etc.) are adequate, the 1 2 3 4 5 6 7 8 9 10 World Bank Group makes appropriate use of them The World Bank Group provides effective E9 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10 projects) E10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Burundi? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree E11. Which of the following best describes the way the World Bank Group operates in Burundi? (Select only one response) 1 The World Bank Group takes too much risk in Burundi 2 The World Bank Group does not take enough risk in Burundi 3 The World Bank Group’s approach to risk is appropriate 4 Don’t know E12. Which of the following best describes the WBG’s support in Burundi? (Select only one response) The World Bank Group is sufficiently selective and focuses on the most important development challenges in 1 Burundi 2 The World Bank Group is not sufficiently selective in Burundi, and it is involved in too many areas of development 3 Don’t know E13. To what extent do you believe the World Bank Group is adequately staffed in Burundi? 1 2 3 4 5 6 7 8 9 10 To a very To no degree at all Don't know significant degree 120 World Bank Group Country Opinion Survey 2015: Burundi SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN BURUNDI F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Burundi? (Choose no more than TWO) 1 Provide more adequate data/knowledge/statistics/figures on Burundi’s economy 2 Ensure greater selectivity in its work 3 Offer more innovative financial products 4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 5 Reach out more to groups outside of Government 6 Work faster 7 Improve the quality of its experts as related to Burundi’s specific challenges 8 Offer more innovative knowledge services 9 Collaborate more effectively with Government clients (e.g., national, state, local) 10 Increase the level of capacity development in the country 11 Reduce the complexity of obtaining World Bank Group financing 12 Increase availability of Fee-Based services 13 Increase the level of World Bank Group staffing in Burundi’s office 14 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Burundi, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Burundi? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Burundi 6 Don’t know 121 World Bank Group Country Opinion Survey 2015: Burundi SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN BURUNDI F3. Please answer the following questions: (Choose no more than THREE for each column) A. Which THREE areas below would B. Which THREE areas benefit most from the World Bank below would benefit most Group playing a leading role among from other donors in international partners in Burundi? Burundi? 1 Social safety nets 2 Public financial management 3 Economic development 4 Access to justice systems 5 Infrastructure development 6 Private sector development 7 Access to basic services 8 Capacity of state institutions 9 Skills development 10 Jobs 11 Improving livelihoods 12 Urban development 13 Regional development Stimulating dialogue to promote peace and 14 stability 15 Health and population 16 Agricultural development 17 Environment and climate change F4. What should the World Bank Group do to improve collaboration with the UN in the field? (Choose no more than THREE) 1 Share more information about the World Bank Group’s activities, products, and knowledge. Collaborate on analysis, assessments and planning, including on rapid assessments on emerging crisis and 2 changing circumstances when both institutions are engaged 3 Develop joint or complementary projects with the UN, leveraging each organization’s comparative advantages 4 Develop guidelines, framework and tools to facilitate operational cooperation and cross-financing 5 Organize more joint meetings and missions with the UN 6 Involve UN experts to a greater degree in World Bank Group activities 7 Other (please specify): ______________________________________________ 122 World Bank Group Country Opinion Survey 2015: Burundi SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Burundi? (Choose no more than TWO) 1 Periodicals 6 International television 2 International newspapers 7 Local newspapers 3 Local radio 8 Internet 4 International radio 9 Social media (blogs, Facebook, Twitter, YouTube, Flickr) 5 Local television 10 Other (please specify): ____________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Direct contact with World Bank Group (i.e., 1 5 World Bank Group’s website face to face meetings/discussions) 2 e-Newsletters 6 Social media (blogs, Facebook, Twitter, YouTube, Flickr) World Bank Group’s seminars/workshops/ 3 7 Mobile phones conferences World Bank Group’s publications and other 4 8 Other (please specify): ____________________ written materials Are you aware of the World Bank Group’s Access to Information Policy under which the G3 Yes No Bank will now disclose any information in its possession that is not on a list of exceptions? Have you requested information from the World Bank Group on its activities in the past G4 Yes No year? (If YES please go to Question G5; if NO please go to G6) G5 Were you able to obtain this information? Yes No G6 Do you have access to the Internet? Yes No G7 Do you use/have you used the World Bank Group website? Yes No G8. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/WiFi 2 Dial-up Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to G9 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10 Group website) I find the information on the World Bank Group’s G10 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10 Bank Group website) The World Bank Group’s social media channels (e.g., G11 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10 sources of information about the institution When I need information from the World Bank Group I G12 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10 them, etc.) The World Bank Group is responsive to my information G13 1 2 3 4 5 6 7 8 9 10 requests and inquiries 123 World Bank Group Country Opinion Survey 2015: Burundi SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Regulatory 3 Office of Parliamentarian 13 Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial 4 14 Trade Union Department or Implementation Agency Project Management Unit (PMU) overseeing implementation of project/ 5 15 Faith-Based Group Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Private Foundation 19 Other (please specify): ________________________ 10 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate Change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Which one of the following best describes your level of interaction with the World Bank Group (IDA, IFC, or MIGA) in your country? (Select only ONE response) 1 I currently collaborate with the World Bank Group 2 I have previously collaborated with the World Bank Group 3 Both of the above (I currently collaborate and previously have collaborated with the World Bank Group) 4 I have never collaborated with the World Bank Group 124 World Bank Group Country Opinion Survey 2015: Burundi SECTION H: BACKGROUND INFORMATION H4. Which of the following agencies of the World Bank Group do you primarily engage with in Burundi? (Select only ONE response) 1 The World Bank (IDA) 2 The International Finance Corporation (IFC) 3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view of how the two institutions work together in Burundi? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in Burundi? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. What’s your gender? 1 Female 2 Male H9. Which best represents your geographic location? 1 East 2 West 3 North 4 South 5 Center Thank you for completing the survey! 125