96132 Senegal The World Bank Group Country Survey FY 2014 Report of Findings January 2015 The World Bank Group Senegal Country Opinion Survey 2014 Acknowledgements The Senegal Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Jing Guo, Svetlana Markova and Jessica Cameron. Calita Woods and Dania Mendoza provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the Senegal country team and the local fielding agency NEXUS GROUPE. In particular, PORG is grateful to Marie-Chantal Uwanyiligira (Country Program Coordinator) and Mademba Ndiaye (Senior Communications Officer) for their ongoing support throughout the Country Opinion Survey process. 1 The World Bank Group Senegal Country Opinion Survey 2014 Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................5 IV. General Issues Facing Senegal ...................................................10 V. Overall Attitudes toward the World Bank Group .......................18 VI. Sectoral Importance and Effectiveness......................................31 VII. How the World Bank Group Operates .......................................38 VIII. World Bank Group’s Knowledge and Instruments .....................48 IX. The Future Role of the World Bank Group in Senegal ...............55 X. Communication and Openness..................................................58 XI. Appendices ................................................................................66 2 The World Bank Group Senegal Country Opinion Survey 2014 I. Objectives This survey was designed to achieve the following objectives:  Assist the World Bank Group in gaining a better understanding of how stakeholders in Senegal perceive the Bank Group;  Obtain systematic feedback from stakeholders in Senegal regarding:  Their views regarding the general environment in Senegal;  Their overall attitudes toward the World Bank Group in Senegal;  Overall impressions of the World Bank Group’s effectiveness and results, knowledge work and activities, and communication and information sharing in Senegal;  Perceptions of the World Bank Group’s future role in Senegal.  Use data to help inform Senegal country team’s strategy. II. Methodology Between April and July 2014, 2826 stakeholders of the WBG in Senegal were invited to provide their opinions on the WBG’s work in the country by participating in a country opinion survey. Participants were drawn from the office of the President, Prime Minster; elected members of the National Assembly; ministries/ministerial departments; consultants/contractors working on WBG-supported projects/programs; PMUs; local governments; bilateral and multilateral agencies; private sector organizations; financial sector/private banks; NGOs; the media; independent government institutions; trade unions; academia/research institutes/think tanks; judiciary branch; and other organizations. A total of 269 stakeholders participated in the survey (10% response rate). Respondents completed questionnaires with a representative of the fielding agency face to face. Respondents were asked about: general issues facing Senegal; their overall attitudes toward the WBG; the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in Senegal; and the WBG’s communication and information sharing. Every country that engages in the Country Opinion Survey must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Surveys conducted in FY’11 (N=396; 54% response rate) and FY’07 (N=143; 34% response rate). Data were weighted to reach the same stakeholder composition in three years, which allows for comparisons among three years. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other� stakeholder category were not included either. As a result, means of the FY’ 14 data and the total number of respondents in three years are slightly different from those of the original data reported in appendices A, B, C, D, F, G. For the weighted stakeholder breakdown and year comparison results, please see appendix E (page 129). A. General Issues Facing Senegal: Respondents were asked to indicate whether Senegal is headed in the right direction, what they thought were the most important development priorities, which areas would contribute most to reducing poverty and generating economic growth, and how “shared prosperity� would be best achieved. 3 The World Bank Group Senegal Country Opinion Survey 2014 II. Methodology (continued) B. Overall Attitudes toward the World Bank Group (WBG): their familiarity with the WBG, its effectiveness in Senegal, WBG staff preparedness to help Senegal solve its development challenges, the WBG’s local presence, the WBG’s capacity building in Senegal, their agreement with various statements regarding the WBG’s work, and the extent to which the WBG is an effective development partner. Respondents were asked to indicate the WBG’s greatest values and weaknesses, the most effective instruments in helping reduce poverty in Senegal, and in which sectoral areas the WBG should focus most of its resources. C. World Bank Group’s Effectiveness and Results: Respondents were asked to rate the extent to which the WBG’s work helps achieve development results in Senegal, the extent to which the WBG meets Senegal’s needs for knowledge services and financial instruments, the extent Senegal received value for the WBG’s fee-based services, the importance for the WBG to be involved in thirty one development areas, and the WBG’s level of effectiveness across these areas, such as public sector governance/reform, education, and agricultural development. D. The World Bank Group’s Knowledge Work and Activities: Respondents were asked how often they use the WBG’s knowledge work, and were asked to rate the effectiveness and quality of the WBG’s knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality. E. Working with the World Bank Group: Respondents were asked to rate their level of agreement with a series of statements regarding working with the WBG, such as the WBG’s “Safeguard Policy� requirements being reasonable, and disbursing funds promptly. The respondents were also asked to rate the contribution of the WBG’s technical assistance to solving Senegal’s development challenges. F. The Future Role of the World Bank Group in Senegal: Respondents were asked to indicate what the WBG should do to make itself of greater value in Senegal and which services the WBG should offer more of in the country. G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the WBG, and their usage and evaluation of the WBG’s websites. Respondents were also asked about their awareness of the WBG’s Access to Information policy, were asked to rate WBG’s responsiveness to information requests, value of its social media channels, levels of easiness to find information they needed, the levels of easiness to navigate the WBG websites, and whether they use WBG data more often than before. H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the WBG, their exposure to the WBG in Senegal, which WBG agencies they work with, their geographic locations, and whether they think that the IFC and the World Bank work well together. 4 The World Bank Group Senegal Country Opinion Survey 2014 III. Demographics of the Sample Current Position  For further analyses, respondents from ministries/ministerial departments, PMUs, and consultants working WBG projects were combined, respondents from the financial sector/private banks were combined with those from private sector organizations; respondents from NGOs, CBOs, and trade unions were combined into “CSO.� Few respondents from the Office of President, Prime Minister, National Assembly, local governments, bilateral/multilateral agencies, the judiciary branch and other organizations were included in the “Other� category. Percentage of Respondents (N=235) Employee of a Ministry, Ministerial Department or Implementation Agency 24% Media 15% NGO, Community Based Organization 15% Private Sector Organization 9% Academia/Research Institute/Think Tank 8% Project Management Unit overseeing implementation of project 6% Other 5% Consultant/Contractor working on World Bank supported project/program 4% Independent Government Institution 4% Office of the President, Prime Minister 2% Financial Sector/Private Bank 2% Elected person (Member of the National Assembly – Regional, Urban or Rural Council) 2% Local Government Office or Staff 1% Bilateral Agency 1% Multilateral Agency 1% Trade Union <1% Judiciary Branch <1% “Which of the following best describes your current position?� (Respondents chose from a list.) 5 The World Bank Group Senegal Country Opinion Survey 2014 III. Demographics of the Sample (continued) Area of Primary Specialization1 Percentage of Respondents (N=233) Education 16% Other 15% Information and communications technology 11% Agriculture/rural development/food security 10% Generalist 8% Public sector governance/public financial 7% management/anti corruption Private sector development/foreign direct 5% investment Health/communicable/non-communicable 4% diseases Natural resource management/environmental 4% sustainability Gender equity/equality of opportunity 3% Transport 3% Job creation/employment 3% Social protection 3% Law and justice/regulatory framework 3% Urban development 2% Climate change/disaster management 1% Energy 1% “Please identify the primary specialization of your work.� (Respondents chose from a list.) 1 Given the large number of respondents specializing in education, information and communications technology, and agriculture/rural development/food security, cross-sectoral analyses were conducted to examine if respondents from these three sectors dominated the overall responses to the multiple choice questions about development priorities and sectoral areas which can contribute to economic growth and poverty reduction in the country. 6 The World Bank Group Senegal Country Opinion Survey 2014 III. Demographics of the Sample (continued) Geographic Location  Responses across all geographic locations for all survey questions can be found in Appendix C (see page 102). Percentage of Respondents (N=237) Dakar 84% Other city 10% Rural area 6% “Which best represents your geographic location?� (Respondents chose from a list.) Collaboration with and Exposure to the World Bank Group  Differences in responses to the indicator questions, based on levels of collaboration and exposure to the World Bank Group in Senegal, can be found in Appendix F (see page 131) and Appendix G (see page 132). Please note that where these two factors appear to have a significant relationship with overall views of the World Bank Group, it is highlighted in yellow in Appendix F. Percentage of Respondents (N=240) Yes 38% No 62% "Currently, do you professionally collaborate/work with the World Bank Group in your country?� 7 The World Bank Group Senegal Country Opinion Survey 2014 III. Demographics of the Sample (continued) Collaboration with and Exposure to the World Bank Group (continued) Percentage of Respondents (N=228) Use World Bank Group website for information, 36% data, research, etc. Observer 36% Collaborate as part of my professional duties 36% Engage in World Bank Group related/sponsored 25% events/activities Use World Bank Group reports/data 24% "Which of the following describes most of your exposure to the World Bank Group in Senegal? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) Exposure to Agencies within the World Bank Group Percentage of Respondents (N=226) None 61% The World Bank (IDA) 36% The International Finance Corporation (IFC) 8% The Multilateral Investment Guarantee 4% Agency (MIGA) "Which of the following agencies of the World Bank Group do you primarily engage with in Senegal?" (Select all that apply) Percentage of Respondents (N=204) Yes 21% No 79% “Do your projects involve both the World Bank and IFC?� 8 The World Bank Group Senegal Country Opinion Survey 2014 III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Respondents of this year’s Country Survey had statistically similar levels of familiarity (mean levels of familiarity = 4.8) with the WBG as the respondents in the FY’11 Country Survey (mean levels of familiarity = 5.2). But they were significantly less familiar with the WBG than respondents in the FY’07 Country Survey (mean levels of familiarity = 6.2)2.  Among all stakeholder groups, respondents from ministries/PMUs and consultants were most familiar with the WBG, whereas respondents from the media and private sector/financial sector/private banks were significantly less familiar with the institution.  Respondents across geographic locations had statistically similar levels of familiarity with the WBG.  Respondents who professionally collaborate with the WBG were significantly more familiar (mean levels of familiarity = 6.3) with the institution than those who do not collaborate with it (mean levels of familiarity = 3.9).  Respondents’ levels of familiarity with the WBG were significantly, strongly correlated with their perceptions of the WBG’s overall effectiveness in Senegal, and significantly, moderately correlated with the respondents’ perceptions of the WBG’s relevance to Senegal’s development or its ability to help achieve development results in Senegal. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 4.7 "How familiar are you with the work of the World Bank Group in Senegal?" (1 - "Not familiar at all", 10 - "Extremely familiar") 2 All means in the description of year comparisons are calculated based on weighted data. Go to Appendix E for more details. 9 The World Bank Group Senegal Country Opinion Survey 2014 IV. General Issues Facing Senegal Headed in the Right Direction  A plurality of respondents across stakeholder groups believed that Senegal is headed in the right direction.  Respondents across geographic locations had statistically similar views of the country’s direction.  Respondents who do and do not professionally collaborate with the WBG also shared statistically similar views of the country’s direction. Percentage of Respondents (N=255) The right direction 60% The wrong direction 8% Not sure 32% "In general, would you say that Senegal is headed in ...?" (Respondents chose from a list.) 10 The World Bank Group Senegal Country Opinion Survey 2014 IV. General Issues Facing Senegal (continued) Development Priority3 Percentage of Respondents (N=245) Public sector governance/ reform 37% Education 35% Agricultural development 25% Transport 22% Energy 22% Job creation/employment 20% Domestic private sector development 19% Health 17% Anti corruption 15% Poverty reduction 14% Social protection 10% Rural development 9% Food security 8% Economic growth 7% Water and sanitation 5% Trade and exports 4% Law and justice 4% Equality of opportunity 4% Gender equity 3% Foreign direct investment 3% Natural resource management 3% Global/regional integration 2% Crime and violence 2% Climate change 2% Environmental sustainability 2% Information and communications technology 1% Urban development 1% Financial markets 1% Regulatory framework 0% Communicable/non-communicable diseases 0% Disaster management 0% "Listed below are a number of development priorities in Senegal. Please identify which of the following you consider the most important development priorities in Senegal. (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) 3 When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question H2 in Appendix H), analyses are done to see th ese respondents’ views about the top development priorities. 11 The World Bank Group Senegal Country Opinion Survey 2014 IV. General Issues Facing Senegal (continued) Development Priority (continued)  Respondents in the FY’07 Country Survey indicated that “government effectiveness/governance (34%)� was considered the most important development priorities for Senegal.  Respondents in the FY’11 Country Survey indicated that the most important development priority in Senegal was “improving governance and transparency� (34%). This year’s respondents indicate that the most important development priorities in Senegal are “public sector governance/ reform� (37%) and “education� (36%).  Respondents across stakeholder groups, geographic locations, and levels of collaboration all agreed that “public sector governance/ reform� and “education� are Senegal’s top two development priorities.  Respondents who primarily specialize in “education� (16% of the sample) were significantly more likely to indicate that “education� is the top development priority in Senegal than respondents who specialize in other sectors.  Respondents who primarily specialize in “agriculture/ rural development/ food security� (10% of the sample) were significantly more likely to indicate that “agricultural development� is the top development priority in Senegal than respondents who specialize in other sectors. 12 The World Bank Group Senegal Country Opinion Survey 2014 IV. General Issues Facing Senegal (continued) What Would Contribute Most to Reducing Poverty 4 Percentage of Respondents (N=261) Agricultural development 36% Job creation/employment 34% Rural development 33% Education 31% Economic growth 25% Domestic private sector development 19% Anti corruption 16% Public sector governance/ reform 13% Health 12% Water and sanitation 12% Transport 11% Food security 10% Social protection 9% Equality of opportunity 9% Energy 8% Law and justice 5% Gender equity 3% Regulatory framework 2% Information and communications technology 2% Trade and exports 2% Global/regional integration 2% Urban development 2% Climate change 2% Foreign direct investment 2% Natural resource management 1% Crime and violence <1% Communicable/non-communicable diseases <1% Environmental sustainability <1% Disaster management 0% Financial markets 0% "Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Senegal?" (Respondents chose from a list. Responses combined.) 4 When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question H2 in Appendix H), analyses are done to see these respondents’ views about the areas of development that would contribute most to reducing poverty. 13 The World Bank Group Senegal Country Opinion Survey 2014 IV. General Issues Facing Senegal (continued) What Would Contribute Most to Reducing Poverty (continued)  Respondents in the FY’11 Country Survey indicated that “increasing employment (39%)� would contribute most to poverty reduction in Senegal. Similarly, in the FY ’07 country survey, respondents indicated that “agriculture development (45%)� and “increasing employment (37%)� would contribute most to poverty reduction.  This year’s respondents believed that “agricultural development� and “job creation/employment� would contribute most to reducing poverty in Senegal.  Respondents across stakeholder groups, regardless of whether they collaborate with the WBG, all agreed that that “agricultural development� and “job creation/employment� would contribute most to reducing poverty in Senegal.  Respondents located in rural areas in Senegal were significantly less likely to believe that “job creation/employment� would contribute most to poverty reduction in their country than respondents from Dakar and other cities.  Respondents who primarily specialize in “agriculture/ rural development/ food security (10% of the sample)� were significantly more likely to indicate that “agricultural development� would contribute most to reducing poverty in Senegal than respondents who specialize in other sectors. 14 The World Bank Group Senegal Country Opinion Survey 2014 IV. General Issues Facing Senegal (continued) What Would Contribute Most to Generating Economic Growth5 Percentage of Respondents (N=264) Domestic private sector development 42% Energy 38% Agricultural development 36% Job creation/employment 29% Rural development 22% Public sector governance/ reform 22% Anti corruption 16% Foreign direct investment 14% Trade and exports 13% Education 12% Transport 12% Health 5% Natural resource management 5% Information and communications technology 5% Financial markets 5% Water and sanitation 3% Regulatory framework 3% Food security 3% Law and justice 3% Social protection 3% Equality of opportunity 2% Environmental sustainability 2% Global/regional integration 2% Gender equity 2% Climate change <1% Disaster management 0% Urban development 0% Communicable/non-communicable diseases 0% Crime and violence 0% "Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Senegal? (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) 5 When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question H2 in Appendix H), analyses are done to see these respondents’ views about the areas of development that would contribute most to economic growth. 15 The World Bank Group Senegal Country Opinion Survey 2014 IV. General Issues Facing Senegal (continued) What Would Contribute Most to Generating Economic Growth (continued)  Respondents in FY’11 Country Survey indicated that “reducing corruption and improving governance (42%)� and “environment for private sector growth (31%)� would contribute most to generating faster economic growth in Senegal.  This year’s respondents indicated that “domestic private sector development (42%)� would contribute most to economic growth in Senegal.  Respondents across stakeholder groups and geographic locations all considered “domestic private sector development� and “energy� the greatest contributors to economic growth in Senegal.  Respondents who collaborate with the WBG were significantly more likely to indicate that “domestic private sector development� is the greatest contributor to Senegal’s economic growth.  Respondents who primarily specialize in “information and communications technology (11% of the sample)� were significantly more likely to indicate that “domestic private sector development� is the greatest contributor to Senegal’s economic growth than respondents who specialize in other sectoral areas. 16 The World Bank Group Senegal Country Opinion Survey 2014 IV. General Issues Facing Senegal (continued) Factors Contributing to “Shared Prosperity�  Respondents across stakeholder groups, geographic locations, regardless of whether they collaborate with the WBG, all agreed that “better employment opportunities for young people� would best illustrate how shared prosperity would be achieved in Senegal. Percentage of Respondents (N=200) Better employment opportunities for young 30% people Education and training that better ensure job 26% opportunity Better entrepreneurial opportunities 25% Consistent economic growth 19% Better opportunity for the poor who live in 16% rural areas Greater access to micro-finance for the poor 15% A growing middle class 11% Better employment opportunities for women 11% Greater access to health and nutrition for 10% citizens Greater equity of fiscal policy 9% More reliable social safety net 9% Better quality public services 8% Greater voice and participation for citizens to 7% help ensure greater accountability Better opportunity for the poor who live in 3% urban areas Other 2% "When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Senegal? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 17 The World Bank Group Senegal Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group Where the World Bank Group Should Focus its Resources6 Percentage of Respondents (N=262) Education 38% Agricultural development 33% Poverty reduction 24% Public sector governance/ reform 24% Transport 23% Job creation/employment 22% Health 19% Rural development 17% Energy 16% Domestic private sector development 15% Economic growth 9% Anti corruption 9% Food security 7% Social protection 7% Equality of opportunity 7% Water and sanitation 5% Foreign direct investment 4% Trade and exports 4% Natural resource management 3% Global/regional integration 3% Environmental sustainability 2% Information and communications technology 1% Law and justice 1% Regulatory framework 1% Urban development 1% Gender equity 1% Climate change <1% Crime and violence <1% Financial markets <1% Communicable/non-communicable diseases 0% Disaster management 0% “When thinking about how the World Bank Group can have the most impact on development results in Senegal in which sectoral areas do you believe the World Bank Group should focus most of its resources in Senegal? (Choose no more than THREE)� (Respondents chose from a list. Responses combined.) 6 When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question H2 in Appendix H), analyses are done to see these respondents’ views about which areas th e World Bank Group should focus its attention and resources on. 18 The World Bank Group Senegal Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Where the World Bank Group Should Focus its Resources (continued)  Respondents in the FY’11 Country Survey indicated that it would be most productive for the Bank to focus most of its resources on “increasing employment (28%)�. Respondents in the FY ’07 Country Survey indicated that the Bank Group should focus its resources on “economic growth (24%)� and “government effectiveness (23%).� This year’s respondents indicated that “education� and “agricultural development� are areas where the WBG should focus.  Respondents across stakeholder groups and geographic locations all indicated that the WBG should focus its resources on “education� and “agricultural development.�  Respondents who collaborate with the WBG were significantly more likely to indicate that the WBG should focus its resources on “agricultural development� than respondents who do not.  Respondents who specialize in “education� (16% of the sample) were significantly more likely to indicate that the WBG should focus its resources on “education� than respondents who specialize in other areas. 19 The World Bank Group Senegal Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology� section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness (Indicator Question)  This year’s respondents gave significantly lower ratings for the WBG’s effectiveness in Senegal (weighted mean = 5.5) than respondents in the FY’07 Country Survey (weighted mean = 6.2)7. The WBG received statistically similar ratings for its effectiveness in this year and FY’11 (weighted mean = 5.8).  Respondents from independent government institutions had the highest ratings for the WBG’s effectiveness, whereas respondents from private sector/financial sector/private banks gave significantly lower ratings.  Respondents across geographic locations had statistically similar ratings for the WBG’s effectiveness.  Respondents who professionally collaborate/work with the WBG had significantly higher ratings (6.5) for the WBG’s overall effectiveness in Senegal than respondents who do not collaborate with the WBG (4.9). Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 All respondents 5.6 "Overall, please rate your impression of the World Bank Group’s effectiveness in Senegal." (1 - "Not effective at all", 10 - "Very effective") 7 NOTE: It is worth pointing out that in FY’07, FY’11 and FY’14, the ratings for effectiveness are significantly, strongly correlated with the ratings for familiarity (r=.49, p<.001). Therefore, although respondents in FY14 gave significantly lower ratings for the WBG’s effectiveness in Senegal than those in FY’07, the drop in ratings could be related to the significantly lower levels of familiarity with the institution in FY14. 20 The World Bank Group Senegal Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Effectiveness of the WBG Activities  There were significant stakeholder differences in respondents’ ratings for the WBG’s effectiveness in seven of the following activities (listed below). For the most part, respondents from the CSOs had the highest ratings, whereas respondents from private sector/financial sector/private banks had significantly lower ratings.  Convening/facilitating  Policy advice, studies, analyses  Financial resources  Technical assistance  Mobilizing third party financial resources  Donor coordination  Linkage to non-Bank expertise  Respondents from Dakar had significantly lower ratings for the WBG’s effectiveness in “donor coordination� than respondents located in other cities and rural areas.  Respondents who collaborate with the WBG gave significantly higher ratings for the WBG’s effectiveness in “policy advice, studies, analyses� than those who do not collaborate with the institution. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Financial resources 6.9 Data 6.4 Mobilizing third party financial resources 6.4 Policy advice, studies, analyses 6.3 Technical assistance 6.3 Donor coordination 6.1 Convening/facilitating 5.7 Linkage to non-Bank expertise 5.4 "How effectively do the World Bank Group’s activities below support Senegal’s efforts to achieve development results? " (1 - "Not effective at all", 10 - "Very effective") 21 The World Bank Group Senegal Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Achieving Development Results (Indicator Question)  Respondents from the media had the highest ratings for the extent the WBG helps to achieve development results in Senegal, whereas respondents from private sector/financial sector/private banks had significantly lower ratings.  Respondents across geographic locations had statistically similar ratings for the extent to which the WBG’s work helped to achieve development results in Senegal.  Respondents who professionally collaborate with the WBG had significantly higher ratings for the WBG helping achieve development results in Senegal than those who do not collaborate with the institution. Mean Rating 1 2 3 4 5 6 7 8 9 10 All respondents 6.1 "To what extent does the World Bank Group’s work help to achieve development results in Senegal?" (1 - "To no degree at all", 10 - "To a very significant degree") Staff Preparedness (Indicator Question)  Respondents from ministries/PMUs and consultants had the highest ratings for the extent to which the WBG’s staff is well prepared to help Senegal solve its most complicated development challenges, whereas respondents from private sector/financial sector/private banks had significantly lower ratings.  Respondents across geographic location had statistically similar ratings for the extent to which the WBG’s staff is well prepared to help Senegal solve its most complicated development challenges.  Respondents who collaborate with the WBG had significantly higher ratings for the extent to which the WBG’s staff is well prepared to help Senegal solve its most complicated development challenges than those who do not collaborate. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.2 "To what extent do you believe the World Bank Group’s staff is well prepared to help Senegal solve its most complicated development challenges?" (1-"To no degree at all", 10-"To a very significant degree") 22 The World Bank Group Senegal Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) World Bank and IFC Working Together Percentage of Respondents (N=40) Collaborating but needs 40% improvement Working well together 38% Don’t know 12% Other 10% “If your projects involve both the World Bank and IFC, what was your view on the two institutions working together in Senegal?� (Respondents chose from a list.) 23 The World Bank Group Senegal Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups*  There were significant stakeholder group differences in their responses to the twenty five indicator questions. Respondents from ministries/PMUs and consultants had the highest ratings, whereas respondents from private sectors/financial sectors/private banks had significantly lower ratings.  Respondents who collaborate with the World Bank Group had significantly higher ratings (6.6) for the twenty-five indicator questions than respondents who do not collaborate with the WBG (5.8).  Responses to individual indicator questions by stakeholder groups can be found in Appendix G (page 132). Mean Ratings 1 2 3 4 5 6 7 8 9 10 All Stakeholder Groups 6.1 Employee of a Ministry/ Consultant /PMU 6.7 Academia/ Research Institute/ Think Tank 6.5 Media 6.4 Independent Government Institution 6.1 CSO 6.1 Other 5.3 Private Sector/ Financial Sector/ Private Bank 4.4 Mean Ratings for All Indicator Questions by Stakeholder Groups on a Scale from 1 to 10 * Responses to all twenty five indicator questions can be found in Appendices F and G. 24 The World Bank Group Senegal Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Greatest Value Percentage of Respondents (N=240) Financial resources 39% 16% 55% Capacity development 15% 23% 38% Policy advice, studies, analyses 15% 12% 27% Technical assistance 10% 11% 21% Mobilizing third party financial resources 8% 9% 17% Convening/facilitating 7% 7% 14% Donor coordination 4% 7% 11% Linkage to non-Bank expertise 10% 11% Data 4% 6% Greatest value Other 1% Second greatest value "When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Senegal?" (Respondents chose from a list.) 25 The World Bank Group Senegal Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Ways of Capacity Building Support  There were significant stakeholder differences in respondents’ ratings for the extent to which Senegal would benefit, if capacity building were to support three of the four areas below (except the private sector). For the most part, respondents from CSOs, the media, ministries/PMUs and consultants had the highest ratings, whereas respondents from the private sector/financial sector/private banks had significantly lower ratings.  Respondents across geographic locations and regardless of whether they collaborate with the WBG gave statistically similar ratings for the extent to which Senegal would benefit, if capacity building were to support all four areas below. Mean Rating 1 2 3 4 5 6 7 8 9 10 The public sector, related to implementation of specific development projects on the 8.0 ground Groups outside of government to help them more effectively engage and participate in 7.6 development efforts The private sector, related to institutional and 7.4 policy change The public sector, related to changing 7.3 institutions "The World Bank Group can provide capacity building support in a number of ways in Senegal. To which degree would Senegal benefit, if capacity building were to support...? " (1 - "To no degree at all", 10 - "To a very significant degree") 26 The World Bank Group Senegal Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Effectiveness of WBG’s Capacity Building Work  Respondents from independent government institutions, ministries, PMUs, and consultants working on WBG projects tended to give the highest ratings for the WBG’s effectiveness in all three aspects of work in capacity building below, whereas the private sector/financial sector/private banks had significantly lower ratings.  Respondents across geographic locations gave statistically similar ratings for the WBG’s effectiveness in all three areas of capacity building work.  Respondents who professionally collaborate with the WBG had significantly higher ratings for the WBG’s effectiveness in “policy design� and “citizen engagement� than respondents who do not collaborate with the institution. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Project implementation (or other 6.9 organizational strengthening) Policy design (for clarity and better incentives 6.3 to achieve development goals) Citizen engagement (incorporating citizens' 5.4 voices into development) "How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Senegal?" (1 - "Not effective at all", 10 - "Very effective") 27 The World Bank Group Senegal Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Importance of WBG’s Capacity Building Work  Respondents from CSOs, ministries, PMUs, and consultants working on WBG projects had the highest ratings for the importance of the WBG getting involved in “policy design� and “citizen engagement,� whereas respondents from the private sector/financial sector/private banks had significantly lower ratings for its importance.  Respondents across geographic locations had statistically similar ratings for the importance of the WBG being involved in all three aspects of capacity building work in Senegal.  Respondents who collaborate with the WBG had significantly higher ratings for the importance of the WBG being involved in “policy design� than respondents who do not collaborate with the WBG. Mean Rating 1 2 3 4 5 6 7 8 9 10 Project implementation (or other 7.9 organizational strengthening) Citizen engagement (incorporating citizens' 7.8 voices into development) Policy design (for clarity and better incentives 7.7 to achieve development goals) "When thinking about how to improve capacity building in Senegal to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? " (1 - "Not important at all", 10 - "Very important") 28 The World Bank Group Senegal Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness  Respondents in the FY’11 Country Survey indicated that the Bank’s greatest weaknesses in its work in Senegal were “imposing technocratic solutions without regard to political realities (41%)� and “not enough public disclosure of its work (36%)�. Respondents in the FY ’07 country survey indicated that the Bank’s greatest weaknesses were “imposing technocratic solutions without regard to political realities (29%)� and “being too bureaucratic in its operational policies and procedures (26%).�  Among all respondents this year, respondents from the private sector/financial sector/private banks (42%) and the media (36%) were most likely to indicate that the WBG’s “staff is too inaccessible.� Percentage of Respondents (N=251) Staff too inaccessible 19% Too influenced by developed countries 19% Not aligned with country priorities 18% Not adequately sensitive to political/social realities in Senegal 17% Too bureaucratic in its operational policies and procedures 15% World Bank Group’s processes too complex 14% World Bank Group’s processes too slow 12% Not enough public disclosure of its work 12% Imposing technocratic solutions without regard to political realities 12% Don’t know 11% Not collaborating enough with non-state actors 11% Not willing to honestly criticize policies and reform efforts in the country 10% Not exploring alternative policy options 6% Arrogant in its approach 5% Not aligned with other donors’ work 2% Other 1% The credibility of its knowledge/data 1% Not client focused 1% "Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Senegal? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 29 The World Bank Group Senegal Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Attributing Failed/Slow Reform Efforts  Respondents from CSOs, independent government institutions, and private sector/financial sector/private banks were significantly more likely to indicate that slow WBG-assisted reforms should be attributed to “not enough adequate level of citizen/civil society participation� compared to respondents from other stakeholder groups. Percentage of Respondents (N=240) There is not an adequate level of citizen/civil 40% society participation The World Bank Group is not sensitive enough to political/social realities on the 28% ground Reforms are not well thought out in light of 27% country challenges The World Bank Group does not do adequate 20% follow through/follow-up Lack of/inadequate levels of capacity in 19% Government The Government works inefficiently 17% Political pressures and obstacles 16% The World Bank Group works too slowly 14% Poor donor coordination 7% Other 3% "When World Bank Group assisted reform efforts fail or are slow to take place, which THREE of the following would you attribute this to? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 30 The World Bank Group Senegal Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness Importance of Sectoral Areas Mean Importance Rating 1 2 3 4 5 6 7 8 9 10 Energy 8.7 Agricultural development 8.6 Anti corruption 8.4 Transport 8.4 Education 8.4 Rural development 8.4 Poverty reduction 8.3 Job creation/employment 8.2 Health 8.2 Economic growth 8.1 Water and sanitation 8.0 Food security 7.9 Public sector governance/ reform 7.9 Domestic private sector development 7.7 Environmental sustainability 7.6 Information and communications technology 7.5 Foreign direct investment 7.3 Urban development 7.3 Natural resource management 7.2 Equality of opportunity 7.0 Social protection 7.0 Financial markets 7.0 Regulatory framework 6.9 Disaster management 6.9 Climate change 6.9 Communicable/non-communicable diseases 6.9 Law and justice 6.9 Trade and exports 6.8 Global/regional integration 6.8 Crime and violence 6.3 Gender equity 5.6 "In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Senegal?" (1-"Not important at all", 10-"Very important") 31 The World Bank Group Senegal Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Transport 6.7 Education 6.5 Public sector governance/ reform 6.4 Health 6.2 Water and sanitation 6.2 Agricultural development 6.2 Economic growth 6.2 Poverty reduction 6.1 Foreign direct investment 6.1 Energy 6.1 Regulatory framework 6.0 Rural development 5.9 Food security 5.9 Environmental sustainability 5.8 Urban development 5.8 Communicable/non-communicable diseases 5.7 Global/regional integration 5.6 Financial markets 5.6 Anti corruption 5.5 Information and communications technology 5.5 Trade and exports 5.4 Domestic private sector development 5.4 Gender equity 5.3 Climate change 5.1 Law and justice 5.1 Natural resource management 5.1 Disaster management 5.0 Equality of opportunity 5.0 Social protection 4.9 Job creation/employment 4.8 Crime and violence 4.3 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Senegal?" (1-"Not effective at all", 10-"Very effective") 32 The World Bank Group Senegal Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas (continued)  There were significant stakeholder differences in respondents’ ratings for the WBG’s effectiveness in almost all of the thirty one sectoral areas (except “gender equity,� “foreign direct investment� and “climate change�). For detailed ratings, please go to Appendix B (page 83).  There were significant geographic differences in respondents’ ratings for the WBG’s effectiveness in eight of the thirty one sectoral areas. Respondents from Dakar tended to give significantly lower ratings than respondents from other cities and rural areas for the WBG’s effectiveness in these eight areas. The eight areas include:  Crime and violence;  Environmental sustainability;  Disaster management;  Public sector governance/reform;  Financial markets;  Health;  Rural development; and  Education  Respondents across sectoral specialization gave statistically similar ratings for the WBG’s effectiveness in all thirty one development areas.  Note in the Appendix on the sectoral effectiveness (Appendix A, page 69) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know� if they did not have exposure to the WBG’s work in certain development areas. 33 The World Bank Group Senegal Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas: Year Comparison8  Respondents from the FY’11 Country Survey had significantly higher ratings for the WBG’s effectiveness in four sectoral areas than this year’s respondents. These areas include: “health,� “domestic private sector development,� “natural resource management,� and “social protection.�  Respondents from the FY’07 Survey had significantly higher ratings for the WBG’s effectiveness in “domestic private sector governance� than this year’s respondents.  However, this year’s respondents gave significantly higher ratings for the WBG’s effectiveness in the WBG’s “anti corruption� effort in Senegal than respondents in FY’07. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Education 6.6 7.0 7.0 Public sector governance/ reform 6.1 6.5 5.5 Health* 6.1 6.8 6.5 Regulatory framework 6.1 6.0 6.3 Economic growth 6.1 6.1 6.1 Agricultural development 5.8 6.3 5.5 Poverty reduction 5.6 6.0 5.9 Anti corruption^ 5.4 6.0 4.4 Climate change 5.4 5.6 Gender equity 5.3 5.7 5.8 Domestic private sector development*^ 5.3 6.1 6.3 Natural resource management* 5.2 6.2 5.7 5.1 FY 2014 Social protection* 5.7 5.0 FY 2011 Law and justice 5.1 5.4 FY 2007 4.7 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Senegal?"(1-"Not effective at all", 10-"Very effective") (*Significantly different between FY14 and FY11) (^Significantly different between FY14 and FY07) Note: means in this chart are calculated based on weighted data 8 Only those sectoral areas that were asked in the FY’07, FY’11 and FY’14 Country Surveys are presented in this chart. All means in this chart are calculated based on weighted data. See Appendix E for more information. 34 The World Bank Group Senegal Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas: Collaborators vs. Non-Collaborators Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Transport 6.4 7.1 Agricultural development¹ 5.6 6.9 Education 6.36.8 Health¹ 5.8 6.8 Water and sanitation¹ 5.8 6.8 Rural development¹ 5.3 6.7 Public sector governance/ reform 6.26.7 Economic growth 5.96.5 Energy¹ 5.7 6.4 Poverty reduction 5.96.4 Environmental sustainability¹ 5.3 6.4 Food security¹ 5.5 6.4 Communicable/non-communicable diseases¹ 5.3 6.3 Urban development¹ 5.5 6.2 Regulatory framework 6.0 5.9 Global/regional integration 5.4 6.0 Anti corruption 5.45.8 Foreign direct investment 5.8 6.4 Domestic private sector development 5.25.7 Trade and exports 5.35.7 Climate change 4.8 5.6 Information and communications technology 5.5 5.6 Equality of opportunity 4.6 5.5 Financial markets 5.4 5.7 Disaster management 4.8 5.4 I professionally Gender equity 5.4 5.3 collaborate/work with WBG Natural resource management 5.3 4.5 Job creation/employment¹ 4.5 5.3 I do not Law and justice 5.3 professionally 4.9 collaborate/work Social protection 4.9 4.9 with WBG Crime and violence 4.4 4.4 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Senegal?"(1-"Not effective at all", 10-"Very effective") (¹Significantly different between respondents who do and do not collaborate with the WBG) 35 The World Bank Group Senegal Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas: Collaborators vs. Non-Collaborators (continued)  Respondents who professionally collaborate/work with the WBG had significantly lower ratings for the WBG’s effectiveness than respondents who do not collaborate in the following development areas:  Agricultural development;  Health;  Water and sanitation;  Rural development;  Energy;  Environmental sustainability;  Food security;  Communicable/non-communicable diseases;  Urban development; and  Job creation/employment 36 The World Bank Group Senegal Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Senegal, bivariate correlational analyses were conducted using respondents’ ratings of the thirty one specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank Group’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the Bank Group’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the Bank Group’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the Bank Group’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank Group’s overall effectiveness in Senegal. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at job creation/employment;  The WBG’s effectiveness at economic growth;  The WBG’s effectiveness at rural development;  The WBG’s effectiveness at equality of opportunity; and,  The WBG’s effectiveness at poverty reduction.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Senegal, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at global/regional integration;  The WBG’s effectiveness economic growth;  The WBG’s effectiveness at public sector governance/reform;  The WBG’s effectiveness at poverty reduction; and  The WBG’s effectiveness at food security. 37 The World Bank Group Senegal Country Opinion Survey 2014 VII. How the World Bank Group Operates The World Bank Group’s Work in Senegal  Respondents in FY’07, FY’11, and this year’s Country Survey had statistically similar ratings for all three aspects of the WBG’s work in Senegal.  Respondents from ministries/PMUs and consultants working WBG projects had the highest levels of agreement with all three statements, whereas respondents from private sector/financial sector/private banks had significantly lower levels of agreement.  Respondents across geographic locations had statistically similar levels of agreement with all the following three statements about the WBG’s work in Senegal.  Respondents who professionally collaborate/work with WBG had significantly higher levels of agreement with all the following three statements about the WBG’s work in Senegal than respondents who do not collaborate with the institution. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Overall the World Bank Group currently plays a 6.8 relevant role in development in Senegal� The World Bank Group supports programs and 6.2 strategies that are realistic for Senegal The World Bank Group’s work is aligned with what I consider the development priorities for 5.8 Senegal� "To what extent do you agree with the following statements about the World Bank Group’s work in Senegal?" (1-"Strongly disagree", 10-"Strongly agree") �Indicator Question 38 The World Bank Group Senegal Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Overall Perceptions Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group effectively monitors and evaluates the projects and programs it supports 7.0 The World Bank Group provides effective implementation support 6.8 Where country systems are adequate, the World Bank Group makes appropriate use of 6.6 them� Working with the World Bank Group increases Senegal’s institutional capacity 6.6 The World Bank Group treats clients and stakeholders in Senegal with respect 6.0 The World Bank Group ensures consistency and continuity through staff changes 5.8 The World Bank Group’s “Safeguard Policy� requirements are reasonable 5.6 The World Bank Group’s conditions on its lending are reasonable 5.2 The World Bank Group’s approvals and reviews are done in a timely fashion 5.2 The World Bank Group takes decisions quickly in Senegal� 5.0 The World Bank Group disburses funds promptly 4.0 "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") �Indicator Question 39 The World Bank Group Senegal Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Overall Perceptions (continued)  Respondents from ministries/PMUs and consultants working WBG projects had the highest levels of agreement with the eight statements below, whereas respondents from private sector/financial sector/private banks had significantly lower levels of agreement with these statements. These statements include:  The WBG treats clients and stakeholders in Senegal with respect;  The WBG disburses funds promptly;  The WBG effectively monitors and evaluates the projects and programs it supports  The WBG’s “Safeguards Policy� requirements are reasonable;  The WBG’s conditions on its lending are reasonable  Working with the World Bank Group increases Senegal’s institutional capacity;  The WBG ensures consistency and continuity through staff changes;  The WBG provides effective implementation support.  Respondents from rural areas in Senegal had significantly higher levels of agreement that “the WBG effectively monitors and evaluates the projects and programs it supports� than respondents from other regions of the country.  Respondents who collaborate with the WBG had significantly higher levels of agreement with the statements below than respondents who do collaborate with the institution.  The WBG treats clients and stakeholders in Senegal with respect;  The WBG disburses funds promptly;  The WBG’s conditions on its lending are reasonable  The WBG ensures consistency and continuity through staff changes; 40 The World Bank Group Senegal Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison9  Respondents of the FY’11 Country Survey had significantly higher levels of agreement that “the WBG treats clients and stakeholders in Senegal with respect� and “the WBG disburses funds promptly� than respondents of this year’s Country Survey.  Respondents in the FY’07 Country Survey had significantly higher levels of agreement that “the WBG’s conditions on its lending are reasonable� and “the WBG disburses funds promptly� than respondents of this year’s Country Survey. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 6.9 The World Bank Group effectively monitors and 7.3 evaluates the projects and programs it supports 6.4 6.1 Working with the World Bank Group increases 6.5 Senegal’s institutional capacity 6.6 5.7 The World Bank Group treats clients and 6.5 stakeholders in Senegal with respect* 5.9 5.1 The World Bank Group’s conditions on its lending 5.5 are reasonable^ 6.1 FY 2014 4.2 FY 2011 The World Bank Group disburses funds promptly*^ 4.9 FY 2007 5.3 "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between FY14 and FY11) (^Significantly different between FY14 and FY07) Note: means in this chart are calculated based on weighted data 9 Only statements that are included in the FY’07, FY’11 and FY’14 Country Surveys are presented in this chart. All means in this chart are calculated based on weighted data. This is why the means in FY’14 in this chart are slightly different from those in page 42. For more information about weighting, please see Appendix E. 41 The World Bank Group Senegal Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) WBG’s Technical Assistance/Advisory Work  Respondents from ministries/PMUs and consultants working WBG projects had the highest ratings for the extent to which the following four aspects of the WBG’s technical assistance/advisory work contribute to solving Senegal’s development challenges, whereas respondents from private sector/financial sector/private banks had significantly lower ratings. Mean Rating 1 2 3 4 5 6 7 8 9 10 Evaluation (assessing the impact and 6.9 results) Design (appraising and planning the 6.7 solutions) Implementation (Executing, carrying out, monitoring and making appropriate 6.5 adjustments) Conceptualization (understanding and 6.4 framing the problem) "To what extent does each of the following aspects of the World Bank Group's technical assistance/advisory work contribute to solving Senegal's development challenges?" (1-"To no degree at all", 10-"To a significant degree") Internal Measuring and Monitoring  Respondents from ministries/PMUs and consultants working WBG projects had the highest ratings for the extent to which the WBG measures and corrects its work in real time in Senegal, whereas respondents from private sector/financial sector/private banks had significantly lower ratings. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 5.7 "To what extent do you believe the World Bank Group measures and corrects its work in real time in Senegal?" (1-"To no degree at all", 10-"To a very significant degree") 42 The World Bank Group Senegal Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group as an Effective Development Partner Mean Rating 1 2 3 4 5 6 7 8 9 10 Being a long-term partner� 7.9 Collaboration with the Government� 7.5 Collaboration with other donors� 6.6 Straightforwardness and honesty� 6.6 Openness� 6.4 The speed in which it gets things accomplished on the ground� 6.1 Collaboration with groups outside of the Government� 5.9 Being inclusive� 5.8 Responsiveness� 5.7 Ease of access to the people at the World Bank Group who are making decisions important to my work� 5.5 Flexibility (in terms of changing country circumstances)� 5.5 Staff accessibility� 5.3 Flexibility (in terms of the World Bank Group’s products and services)� 5.2 "To what extent is the World Bank Group an effective development partner in Senegal, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") �Indicator Question 43 The World Bank Group Senegal Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group as an Effective Development Partner (continued)  There were significant stakeholder differences in the respondents’ ratings for all of the WBG’s qualities as an effective development partner. In most cases, respondents from ministries/PMUs and consultants working WBG projects had the highest ratings, whereas respondents from private sector/financial sector/private banks had significantly lower ratings.  It is worth mentioning that respondents from CSO gave significantly higher ratings for the WBG’s “openness� than respondents from any other stakeholder groups.  Respondents across geographic locations had statistically similar ratings for all of the thirteen qualities of the WBG as an effective development partner in Senegal.  Respondents who collaborate with the WBG had significantly higher ratings for some of the qualities of the WBG as an effective development partner in Senegal than respondents who do not collaborate with the institution. These qualities include:  Being inclusive;  Staff accessibility;  Straightforwardness and honesty;  Ease of access to the people at the WBG who are making decisions important to my work;  Collaboration with groups outside of the Government; and  The speed in which it gets things accomplished on the ground 44 The World Bank Group Senegal Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group as an Effective Development Partner: Year Comparison10  As indicated in the chart below, respondents of this year’s Country Survey gave significantly lower ratings for the following the WBG’s “collaboration with other donors� and “staff accessibility� as an effective development partner than respondents in the FY’07 Country Survey.  Respondents of this year’s Country Survey gave significantly lower ratings for the following the WBG’s “collaboration with other donors� than respondents in the FY’11 Country Survey. Mean Rating 1 2 3 4 5 6 7 8 9 10 6.3 Straightforwardness and honesty� 6.6 6.8 6.2 Collaboration with other donors*^� 6.9 7.3 5.4 Staff accessibility^� 5.6 6.3 FY2014 5.3 FY2011 Flexibility (in terms of changing country 5.1 circumstances)� FY2007 5.2 "To what extent is the World Bank Group an effective development partner in Senegal, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between FY14 and FY11) (^Significantly different between FY14 and FY07) �Indicator Question Note: Means in this chart are calculated based on weighted data 10 Only qualities that are included in FY07, FY’11, and FY’14 Country Surveys are presented in this chart. All means in this chart are calculated based on weighted data. 45 The World Bank Group Senegal Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group’s Approach to Risk in Senegal Percentage of Respondents (N=232) Don't know 37% The World Bank Group does not take enough 29% risk in Senegal The World Bank Group’s approach to risk is 19% appropriate Prefer not to answer 15% “Which of the following best describes the way the World Bank Group operates in Senegal?� (Respondents chose from a list.) Making Decisions about the WBG Program in Senegal Percentage of Respondents (N=236) At the Headquarters (in Washington D.C.) 52% Don’t know 36% In the country 12% “Where are the World Bank Group's decisions made primarily that support the program in Senegal? � (Respondents chose from a list.) 46 The World Bank Group Senegal Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group’s Local Presence in Senegal Percentage of Respondents (N=239) More local presence 64% The current level of local presence is 19% adequate Don't know 12% Less local presence 5% “To be a more effective development partner in Senegal, do you believe thatthe World Bank Group should have...? � (Respondents chose from a list.) 47 The World Bank Group Senegal Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work  Pluralities of respondents across stakeholder groups and geographic locations indicated that they consult the WBG knowledge work and activities only a few times a year or rarely.  Respondents who collaborate with the WBG consulted the WBG knowledge work significantly more frequently than those who do not collaborate with the organization. Percentage of Respondents (N=242) Weekly 10% Monthly 22% A few times a year 28% Rarely 28% Never 13% "How frequently do you consult World Bank Group knowledge work and activities in the work you do?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 48 The World Bank Group Senegal Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Senegal’s Knowledge Needs (Indicator Question)  Respondents across stakeholder groups had statistically similar levels of agreement that World Bank Group meets Senegal’s needs for knowledge services.  Respondents from rural areas of Senegal had significantly higher levels of agreement that the WBG meets Senegal’s needs for knowledge services than respondents from Dakar and other cities.  Respondents who do and do not professionally collaborate/work with the WBG had statistically similar levels of agreement that World Bank Group meets Senegal’s needs for knowledge services. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 5.9 "The World Bank Group meets Senegal's needs for knowledge services" (1-"Strongly disagree", 10-"Strongly agree") 49 The World Bank Group Senegal Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities Mean Rating 1 2 3 4 5 6 7 8 9 10 Are source of relevant information on global 6.9 good practices Enhance your knowledge and/or skills 6.9 Are timely 6.8 Are relevant to Senegal’s development 6.4 priorities Are adaptable to Senegal’s specific development challenges and country 6.3 circumstances� Lead to practical solutions 6.2 Are accessible 6.1 Include appropriate level of stakeholder 5.9 involvement during preparation Are adequately disseminated 5.6 "In Senegal, to what extent do you believe that the World Bank Group’s knowledge work and activities:" (1-"To no degree at all", 10-"To a very significant degree") �Indicator Question 50 The World Bank Group Senegal Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities (continued)  Respondents in FY’07, FY’11 and this year’s Country Survey had statistically similar ratings for the WBG’s knowledge work and activities being “source of relevant information on global good practices� and “adaptable to Senegal’s specific development challenges and country circumstances.� Only these two qualities were explored in the surveys of all three years.  There were significant stakeholder differences between respondents’ ratings for all of the qualities of the WBG’s knowledge work and activities (except “including appropriate level of stakeholder� and “enhancing your knowledge and/or skills�. In most cases, respondents from ministries/PMUs and consultants working on WBG projects had the highest ratings, whereas respondents from private sector/financial sector/private banks had significantly lower ratings.  Respondents across geographic locations had statistically similar ratings for all the qualities of the WBG knowledge work and activities.  Respondents who collaborate with the WBG gave significantly higher ratings for the following qualities of the WBG knowledge work and activities than those who do not collaborate with the institution.  Being timely  including appropriate level of stakeholder  Being relevant to Senegal’s development priorities  Leading to practical solutions  Being accessible  Adaptable to Senegal’s specific development challenges and country circumstances 51 The World Bank Group Senegal Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question)  Respondents from academia/research institutes/think tanks gave the highest ratings for the significance of the contribution that the WBG’s knowledge work and activities make to development results in Senegal, whereas respondents from private sector/financial sector/private banks had significantly lower ratings.  Respondents across geographic locations, regardless of whether they collaborate with the WBG, had statistically similar ratings for the significance of the contribution that the WBG’s knowledge work and activities make to development results in Senegal. Mean Significance Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.7 "Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country?" (1-"Not significant at all", 10-"Very significant") Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question)  Respondents from academia/research institutes/think tanks gave the highest ratings for the technical quality of the WBG’s knowledge work and activities in Senegal, whereas respondents from private sector/financial sector/private banks had significantly lower ratings.  Respondents across geographic locations had statistically similar ratings for the technical quality of the WBG’s knowledge work and activities.  Respondents who professionally collaborate/work with the WBG had significantly higher ratings for the technical quality of the WBG’s knowledge work and activities than those who do not collaborate with the WBG. Mean Technical Quality Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.9 "Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?" (1-"Very low technical quality", 10-"Very high technical quality") 52 The World Bank Group Senegal Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Most Effective Instruments in Reducing Poverty  Respondents across stakeholder groups and geographic locations all agreed that investment lending and capacity development are the most effective WBG instruments in reducing poverty in Senegal.  Respondents who collaborate with the WBG were significantly more likely to consider “investment lending� as the most effective instrument in reducing poverty in Senegal than respondent who do not collaborate with the institution. Percentage of Respondents (N=252) Investment lending 64% Capacity development 49% Technical assistance 28% Policy based lending / budget support to the 21% Government Knowledge products/services 12% Trust Fund management 8% Don’t know 6% Other 3% "Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Senegal?" (Respondents chose from a list. Responses combined.) 53 The World Bank Group Senegal Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Senegal’s Needs for Financial Instruments (Indicator Question)  Respondents from ministries/PMUs and consultants working on WBG projects had the highest levels of agreement that the World Bank Group’s financial instruments meet Senegal’s needs, whereas respondents from private sector/financial sector/private banks had significantly lower levels of agreement.  Respondents who collaborate with the WBG had significantly higher levels of agreement that the World Bank Group’s financial instruments meet Senegal’s needs than respondents who do not collaborate with the WBG.  Respondents who do and do not collaborate with the WBG had statistically similar levels of agreement that the World Bank Group’s financial instruments meet Senegal’s needs. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 5.9 "The World Bank Group’s financial instruments meet the needs of Senegal." (1-"Strongly disagree", 10-"Strongly agree") Value for Money from the WBG’s Fee-based Products  Respondents from academia/research institutes/think tanks had the highest ratings for the extent Senegal received value for money from the WBG’s fee-based products/services, whereas respondents from private sector/financial sector/private banks had significantly lower ratings. Mean Ratings 1 2 3 4 5 6 7 8 9 10 All Respondents 5.9 "To what extent do you believe that Senegal received value for money from the World Bank Group’s fee-based products/services?" (1 - "To no degree at all", 10 - "To a very significant degree") 54 The World Bank Group Senegal Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Senegal Making the World Bank Group of Greater Value  Respondents in the FY’11 Country Survey indicated that the World Bank should reduce the complexity of obtaining Bank financing to make itself of greater value in Senegal (31%), whereas respondents in this year’s Country Survey believed that the WBG should reach out more to groups outside of Government (32%). Percentage of Respondents (N=235) Reach out more to groups outside of Government 32% Collaborate more effectively with Government clients 24% Increase the level of capacity development in the country 24% Reduce the complexity of obtaining World Bank Group financing 22% Offer more innovative financial products 21% Improve the quality of its experts as related to Senegal’s specific challenges 19% Provide more adequate data/knowledge/statistics/figures on Senegal’s 18% economy Improve the competitiveness of its financing compared to markets 14% Work faster 8% Offer more innovative knowledge services 8% Ensure greater selectivity in its work 3% Increase availability of Fee-Based services 3% Other 1% "Which of the following SHOULD the World Bank Group do to make itself of greater value in Senegal? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 55 The World Bank Group Senegal Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Senegal (continued) World Bank Group’s Services in Senegal  A plurality of respondents across stakeholder groups, geographic locations and regardless of whether they collaborate with the WBG, all agreed that the WBG should offer more financial services in Senegal. Percentage of Respondents (N=235) Financial services 39% The combination is appropriate for Senegal 20% Knowledge products 18% Don't know 14% Convening services 8% None of the above 1% "When considering the combination of services that the World Bank Group offers in Senegal, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Senegal?" (Respondents chose from a list.) 56 The World Bank Group Senegal Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Senegal (continued) Collaborate More with…  Respondents in the FY’11 Country Survey indicated that the World Bank should work more closely with local government (40%), beneficiaries (35%), NGOs (34%), and private sector (31%) to ensure better development results in Senegal. This year, private sector became the most important group with which the WBG should collaborate more in Senegal to ensure better development results.  Respondents from the private sector/financial sector/private banks and independent government institutions were significantly more likely to indicate the WBG should work more with private sector than other respondents.  Respondents from the CSOs were significantly more likely to indicate the WBG should work more with civil society organizations. Percentage of Respondents (N=250) Private sector 36% Civil Society Organizations, including NGOs, 31% associations, and CBOs Academia/think tanks/research institutes 27% Beneficiaries 26% Local Government 26% Community Based Organizations (CBOs) 18% Media 11% Donor community 10% Don’t know 3% Parliament 2% Other 2% Foundations 1% Faith based organizations <1% "In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there?" (Respondents chose from a list. Responses combined.) 57 The World Bank Group Senegal Country Opinion Survey 2014 X. Communication and Openness General Information Sources  Respondents in the FY’11 Country Survey indicated that they got most of their information about economic and social development issues in Senegal from the Internet (54%) and local newspapers (53%). Similarly, this year’s respondents also indicated that they obtain most information from the Internet and local newspaper. Percentage of Respondents (N=237) Internet 60% Local newspapers 52% Local television 20% International newspapers 13% Local radio 9% International radio 9% Periodicals 9% International television 7% Other 6% Social media 2% Instant messaging 2% Mobile phones 1% Blogs 0% "How do you get most of your information about economic and social development issues in Senegal? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 58 The World Bank Group Senegal Country Opinion Survey 2014 X. Communication and Openness (continued) Preferred Information Sources  Respondents from ministries/PMUs and consultants working on WBG projects were significantly more likely to indicate that they would prefer to receive information from the WBG at “the WBG’s seminars/workshops/conferences,� than respondents from other stakeholder groups.  Respondents from CSOs were significantly more likely to indicate that they would prefer to receive information from the WBG through social media than other stakeholder groups. Percentage of Respondents (N=242) e-Newsletters 43% World Bank Group’s 37% seminars/workshops/conferences Direct contact with World Bank Group 32% World Bank Group’s website 25% World Bank Group’s publications and other 23% written materials Social media 12% Instant messaging 5% Blogs 4% Mobile phones 4% Other 3% "How would you prefer to receive information from the World Bank Group? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 59 The World Bank Group Senegal Country Opinion Survey 2014 X. Communication and Openness (continued) Access to Information Percentage of Respondents (N=235) Yes 29% No 71% "Are you aware of the World Bank Group's Access to Information Policy under which the Bank Group will now disclose any information in its possession that is not on a list of exceptions?" Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I use/consult World Bank Group’s data more 5.7 often than I did a few years ago "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree�) 60 The World Bank Group Senegal Country Opinion Survey 2014 X. Communication and Openness (continued) Internet Access  In FY’11 and year’s Country Surveys, a majority of respondents has access to the Internet. Percentage of Respondents (FY 14 N=199; FY 11 N= 303) 94% Yes 97% 6% FY 2014 No 3% FY 2011 "Do you have access to the Internet?" Note: percentages in this chart are calculated based on weighted data . Percentage of Respondents (N=207) High speed 82% Dial-up 18% “Which Internet connection do you use primarily when visiting a World Bank Group website? � (Respondents chose from a list.) 61 The World Bank Group Senegal Country Opinion Survey 2014 X. Communication and Openness (continued) Website Usage  This year’s respondents were significantly less likely to have used the WBG website than respondents in the FY’07 Country Survey. Percentage of Respondents (FY 14 N=202; FY 11 N= 294; FY 07 N=120) 71% Yes 75% 91% FY 2014 29% No 25% FY 2011 9% FY 2007 " Do you use/have you used the World Bank Group website?" Note: percentages in this chart are calculated based on weighted data . Percentage of Respondents (N=224) Yes 16% No 84% "Have you requested information from the World Bank Group on its activities in the past year?" Percentage of Respondents (N=32) Yes 81% No 19% "Were you able to obtain this information?" 62 The World Bank Group Senegal Country Opinion Survey 2014 X. Communication and Openness (continued) Website Usage (continued)  Respondents in this year’s Country Survey were significantly more likely to use the WBG’s main website over the country website than respondents in the FY’07 Country Survey. Percentage of Respondents (FY 14 N=180; FY11 N=205; FY07 N=105) 57% The World Bank Group’s main 52% website (www.worldbank.org) 44% FY 2014 FY 2011 The World Bank Group’s country 43% FY 2007 website 48% (www.worldbank.org/senegal) 56% "Which do you primarily use?" (Respondents chose from a list.) Note: percentages in this chart are calculated based on weighted data . Evaluation of WBG’s Social Media Channels Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group’s social media channels are valuable sources of 6.0 information about the institution "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree�) 63 The World Bank Group Senegal Country Opinion Survey 2014 X. Communication and Openness (continued) Website Evaluation  Respondents of this year’s Country Survey had significantly lower levels of agreement with the following two statements than respondents in the FY’11 Country Survey.  Respondents from private sector/financial sector/private banks had significantly lower levels of agreement with both statements than respondents from other stakeholder groups.  Respondents across geographic locations and regardless of whether they collaborate with the WBG had statistically similar levels of agreement with both statements below. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 7.0 I find the information on the World Bank Group’s websites useful* 7.7 6.5 I find the World Bank Group’s websites easy to navigate* 7.3 FY 2014 "Please rate how much you agree with the following" FY 2011 (1-"Strongly disagree", 10-"Strongly agree�) (*Significantly different between FY14 and FY11) Note: percentages in this chart are calculated based on weighted data . 64 The World Bank Group Senegal Country Opinion Survey 2014 X. Communication and Openness (continued) Information Sharing  Respondents of this year’s Country Survey had significantly lower levels of agreement with the statement that “when I need information from the WBG, I know how to find it,� compared to respondents in the FY’11 Country Survey.  Respondents from private sector/financial sector/private banks had significantly lower levels of agreement with the statement that “the WBG is responsive to my information requests and inquiries� than respondents from other stakeholder groups.  Respondents across geographic locations had statistically similar levels of agreement with the two statements.  Respondents who professionally work/collaborate with the WBG had the significantly higher levels of agreement with both statements than respondents who do not professionally work with the institution. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 6.4 The World Bank Group is responsive to my information requests and inquiries 6.4 5.6 When I need information from the World Bank Group I know how to find it* 7.1 FY 2014 "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree�) FY 2011 (*Significantly different between FY14 and FY11) Note: percentages in this chart are calculated based on weighted data . 65 The World Bank Group Senegal Country Opinion Survey 2014 XI. Appendices A. Responses to All Questions across All Respondents ..................... 67 B. Responses to All Questions by Stakeholder Groups ...................... 81 C. Responses to All Questions by Geographic Location................... 100 D. Responses to All Questions by Levels of Collaboration ............... 113 E. Responses to All Questions by Year ............................................ 126 F. Indicator Questions as a Function of Exposure to the WBG ........ 129 G. Indicator Questions by Stakeholder Groups .............................. 130 H. WBG Country Opinion Survey FY 14 – Senegal Questionnaire ... 131 Senegal 66 The World Bank Group Senegal Country Opinion Survey 2014 Appendix A: Responses to All Questions across All Respondents (N=269) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know� (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Senegal Percentage of Respondents 1. In general would you say that Senegal is headed in ... ? (N=255) The right direction 59.6% The wrong direction 8.2% Not sure 32.2% 2. Listed below are a number of development priorities in Senegal. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Senegal? (Choose no more than THREE) (Responses Combined; N=245) Public sector governance/ reform 37.1% Education 34.7% Agricultural development 25.3% Transport 22.4% Energy 22.0% Job creation/employment 20.4% Domestic private sector development 18.8% Health 17.1% Anti corruption 14.7% Poverty reduction 13.5% Social protection 10.2% Rural development 9.0% Food security 8.2% Economic growth 6.9% Water and sanitation 4.9% Trade and exports 4.1% Law and justice 3.7% Equality of opportunity 3.7% Gender equity 3.3% Foreign direct investment 3.3% Natural resource management 3.3% Global/regional integration 2.0% Crime and violence 2.0% Climate change 1.6% Environmental sustainability 1.6% Information and communications technology 1.2% Urban development 0.8% Financial markets 0.8% Regulatory framework 0.0% Communicable/non-communicable diseases 0.0% Disaster management 0.0% 67 The World Bank Group Senegal Country Opinion Survey 2014 A. General Issues Facing Senegal (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in Senegal? (Choose no more than THREE) (Responses Combined; N=261) Agricultural development 35.6% Job creation/employment 34.1% Rural development 33.0% Education 30.7% Economic growth 25.3% Domestic private sector development 18.8% Anti corruption 15.7% Public sector governance/ reform 13.0% Health 12.3% Water and sanitation 11.9% Transport 10.7% Food security 10.3% Social protection 9.2% Equality of opportunity 8.8% Energy 8.4% Law and justice 5.0% Gender equity 3.1% Regulatory framework 1.9% Information and communications technology 1.9% Trade and exports 1.5% Global/regional integration 1.5% Urban development 1.5% Climate change 1.5% Foreign direct investment 1.5% Natural resource management 1.1% Crime and violence 0.4% Communicable/non-communicable diseases 0.4% Environmental sustainability 0.4% Disaster management 0.0% Financial markets 0.0% 68 The World Bank Group Senegal Country Opinion Survey 2014 A. General Issues Facing Senegal (continued) 4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Percentage of Respondents Senegal? (Choose no more than THREE) (Responses Combined; N=264) Domestic private sector development 42.0% Energy 37.5% Agricultural development 36.0% Job creation/employment 29.2% Rural development 22.3% Public sector governance/ reform 22.0% Anti corruption 15.9% Foreign direct investment 14.0% Trade and exports 13.3% Education 12.1% Transport 11.7% Health 5.3% Natural resource management 4.5% Information and communications technology 4.5% Financial markets 4.5% Water and sanitation 3.4% Regulatory framework 3.4% Food security 3.4% Law and justice 3.4% Social protection 2.7% Equality of opportunity 2.3% Environmental sustainability 1.5% Global/regional integration 1.5% Gender equity 1.5% Climate change 0.4% Disaster management 0.0% Urban development 0.0% Communicable/non-communicable diseases 0.0% Crime and violence 0.0% 5. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Senegal? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=200) Better employment opportunities for young people 30.0% Education and training that better ensure job opportunity 25.5% Better entrepreneurial opportunities 25.0% Consistent economic growth 18.5% Better opportunity for the poor who live in rural areas 15.5% Greater access to micro-finance for the poor 15.0% A growing middle class 11.0% Better employment opportunities for women 10.5% Greater access to health and nutrition for citizens 10.0% Greater equity of fiscal policy 9.0% More reliable social safety net 8.5% Better quality public services 7.5% Greater voice and participation for citizens to help ensure greater accountability 6.5% Better opportunity for the poor who live in urban areas 2.5% Other 2.0% 69 The World Bank Group Senegal Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in 255 0 4.72 2.80 Senegal? (1-Not familiar at all, 10-Extremely familiar) Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s 216 41 5.56 2.29 effectiveness in Senegal? (1-Not effective at all, 10-Very effective) Staff Preparedness* N DK Mean SD 3. To what extent do you believe the World Bank Group's staff is well prepared (e.g., skills and knowledge) to help solve Senegal’s most 192 64 6.22 2.27 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 4. When thinking about how the WBG can have the most impact on development results in Senegal, in which sectoral areas do you believe the Percentage of Respondents WBG should focus most of its resources? (Choose no more than THREE) (Responses Combined; N=262) Education 37.8% Agricultural development 33.2% Poverty reduction 24.4% Public sector governance/ reform 23.7% Transport 23.3% Job creation/employment 22.1% Health 19.1% Rural development 17.2% Energy 16.4% Domestic private sector development 14.9% Economic growth 9.2% Anti corruption 8.8% Food security 7.3% Social protection 6.9% Equality of opportunity 6.9% Water and sanitation 4.6% Foreign direct investment 4.2% Trade and exports 3.8% Natural resource management 2.7% Global/regional integration 2.7% Environmental sustainability 2.3% Information and communications technology 1.1% Law and justice 1.1% Regulatory framework 1.1% Urban development 0.8% Gender equity 0.8% Climate change 0.4% Crime and violence 0.4% Financial markets 0.4% Communicable/non-communicable diseases 0.0% Disaster management 0.0% 70 The World Bank Group Senegal Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=240) nd activity do you believe is of greatest VALUE and which activity is Greatest 2 Greatest of second greatest value in Senegal? Value Value Combined Financial resources 38.8% 15.8% 54.6% Capacity development 15.0% 23.3% 38.3% Policy advice, studies, analyses 14.6% 12.1% 26.7% Technical assistance 9.6% 10.8% 20.4% Mobilizing third party financial resources 7.9% 9.2% 17.1% Convening/facilitating 7.1% 7.1% 14.2% Donor coordination 3.8% 7.5% 11.3% Linkage to non-Bank expertise 1.3% 9.6% 10.8% Data 2.1% 3.8% 5.8% Other 0.0% 0.8% 0.8% How effectively do the WBG’s activities below support Senegal’s efforts to Effectiveness achieve development results? (1-Not effective at all, 10-Very effective) N DK Mean SD 6. Convening/facilitating 144 62 5.66 2.10 7. Data 144 48 6.40 2.13 8. Policy advice, studies, analyses 183 29 6.30 2.37 9. Financial resources 191 27 6.94 2.19 10. Technical assistance 170 34 6.28 2.36 11. Mobilizing third party financial resources 156 50 6.35 2.27 12. Donor coordination 143 58 6.13 2.40 13. Linkage to non-Bank expertise 141 63 5.41 2.41 The World Bank Group can provide capacity building support in a number of Degree ways in Senegal. To which degree would Senegal benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 14. Groups outside of government to help them more effectively engage and 219 19 7.58 2.20 participate in development efforts 15. The public sector, related to implementation of specific development projects 227 16 7.97 2.03 on the ground 16. The public sector, related to changing institutions 199 20 7.31 2.05 17. The private sector, related to institutional and policy change 208 22 7.43 2.19 How EFFECTIVE do you believe the WBG is in terms of the capacity building work Effectiveness it does in each of the following areas in Senegal? (1-Not effective at all, 10-Very effective) N DK Mean SD 18. Project implementation (or other organizational strengthening) 175 43 6.86 2.29 19. Citizen engagement (incorporating citizens' voices into development) 150 42 5.36 2.37 20. Policy design (for clarity and better incentives to achieve development goals) 168 43 6.29 2.12 When thinking about how to improve capacity building in Senegal to help ensure Effectiveness better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important all, 10-Very important) N DK Mean SD 21. Project implementation (or other organizational strengthening) 197 43 7.86 2.05 22. Citizen engagement (incorporating citizens' voices into development) 191 42 7.80 2.09 23. Policy design (for clarity and better incentives to achieve development goals) 185 43 7.66 2.03 71 The World Bank Group Senegal Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 24. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Senegal? (Choose no more than TWO) (Responses Combined; N=251) Staff too inaccessible 18.7% Too influenced by developed countries 18.7% Not aligned with country priorities 18.3% Not adequately sensitive to political/social realities in Senegal 16.7% Too bureaucratic in its operational policies and procedures 14.7% World Bank Group’s processes too complex 14.3% World Bank Group’s processes too slow 12.4% Not enough public disclosure of its work 12.0% Imposing technocratic solutions without regard to political realities 12.0% Don’t know 10.8% Not collaborating enough with non-state actors 10.8% Not willing to honestly criticize policies and reform efforts in the country 10.4% Not exploring alternative policy options 5.6% Arrogant in its approach 4.8% Not aligned with other donors’ work 2.0% Other 1.2% The credibility of its knowledge/data 0.8% Not client focused 0.8% 25. Which World Bank Group’s instruments do you believe are the MOST Percentage of Respondents effective in reducing poverty in Senegal? (Choose no more than TWO) (Responses Combined; N=252) Investment lending 63.9% Capacity development 49.2% Technical assistance 27.8% Policy based lending / budget support to the Government 20.6% Knowledge products/services 12.3% Trust Fund management 7.9% Don’t know 5.6% Other 2.8% 26. In addition to the regular relations with the national government as its interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results Percentage of Respondents there? (Choose no more than TWO) (Responses Combined; N=250) Private sector 35.6% Civil Society Organizations, including NGOs, associations, and CBOs 31.2% Academia/think tanks/research institutes 27.2% Beneficiaries 26.4% Local Government 25.6% Community Based Organizations (CBOs) 17.6% Media 10.8% Donor community 10.4% Don’t know 3.2% Parliament 2.4% Other 2.0% Foundations 1.2% Faith based organizations 0.4% 72 The World Bank Group Senegal Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Level of Agreement Group’s work in Senegal? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 27. Overall the World Bank Group currently plays a relevant role in development in 216 32 6.75 2.30 Senegal* 28. The World Bank Group’s work is aligned with what I consider the development 205 38 5.81 2.29 priorities for Senegal* 29. The World Bank Group supports programs and strategies that are realistic for 204 34 6.22 2.28 Senegal 30. The World Bank Group treats clients and stakeholders in Senegal with respect 160 75 6.02 2.43 To what extent is the World Bank Group an effective development partner in Degree Senegal, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 31. Responsiveness 151 74 5.72 2.17 32. Flexibility (in terms of the World Bank Group’s products and services) 156 55 5.17 2.01 33. Flexibility (in terms of changing country circumstances) 147 74 5.46 2.12 34. Being inclusive 112 98 5.75 2.09 35. Openness 156 55 6.38 2.22 36. Staff accessibility 156 59 5.29 2.59 37. Straightforwardness and honesty 145 75 6.56 2.37 38. Ease of access to the people at the World Bank Group who are making decisions 143 72 5.46 2.47 important to my work 39. Collaboration with groups outside of the Government 140 76 5.88 2.22 40. Collaboration with the Government 199 37 7.54 1.99 41. Collaboration with other donors 131 89 6.63 2.11 42. The speed in which it gets things accomplished on the ground 147 74 6.11 2.29 43. Being a long-term partner 165 65 7.93 1.93 44. To be a more effective development partner in Senegal, do you believe that Percentage of Respondents the World Bank Group should have…? (Select only ONE response) (N=239) More local presence 64.0% The current level of local presence is adequate 18.8% Don't know 11.7% Less local presence 5.4% 45. When World Bank Group assisted reform efforts fail or are slow to take place, Percentage of Respondents which of the following would you attribute this to? (Choose no more than TWO) (N=240) There is not an adequate level of citizen/civil society participation 40.0% The World Bank Group is not sensitive enough to political/social realities on the 27.9% ground Reforms are not well thought out in light of country challenges 26.7% The World Bank Group does not do adequate follow through/follow-up 20.4% Lack of/inadequate levels of capacity in Government 18.8% The Government works inefficiently 17.1% Political pressures and obstacles 16.3% The World Bank Group works too slowly 14.2% Poor donor coordination 7.1% Other 2.5% 73 The World Bank Group Senegal Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in Senegal? (1-Not important at all, 10-Very important) N DK Mean SD 1. Anti corruption 207 15 8.39 2.11 2. Information and communications technology 184 20 7.54 2.08 3. Transport 195 13 8.39 1.86 4. Crime and violence 165 25 6.27 2.49 5. Law and justice 176 24 6.85 2.34 6. Urban development 185 15 7.26 2.20 7. Environmental sustainability 185 16 7.64 2.12 8. Regulatory framework 171 26 6.91 2.30 9. Communicable/non-communicable diseases 176 18 6.86 2.29 10. Poverty reduction 194 10 8.26 2.17 11. Gender equity 168 25 5.58 2.66 12. Domestic private sector development 195 13 7.71 2.37 13. Foreign direct investment 169 28 7.34 2.26 14. Water and sanitation 194 12 8.04 1.98 15. Trade and exports 169 23 6.82 2.14 16. Economic growth 191 14 8.12 2.12 17. Energy 192 12 8.71 1.88 18. Disaster management 175 22 6.91 2.31 19. Public sector governance/ reform 180 20 7.88 2.15 20. Job creation/employment 190 16 8.21 2.24 21. Financial markets 161 35 6.97 2.15 22. Equality of opportunity 172 27 7.02 2.40 23. Health 187 15 8.16 2.04 24. Rural development 181 16 8.38 1.93 25. Global/regional integration 166 28 6.78 2.15 26. Food security 185 12 7.89 2.17 27. Education 193 10 8.38 2.05 28. Social protection 175 20 7.00 2.44 29. Climate change 181 17 6.89 2.44 30. Agricultural development 196 12 8.57 2.08 31. Natural resource management 186 17 7.20 2.49 74 The World Bank Group Senegal Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the Effectiveness work it does in the following areas of development in Senegal? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Anti corruption 138 15 5.54 2.70 2. Information and communications technology 123 20 5.52 2.20 3. Transport 159 13 6.67 2.26 4. Crime and violence 102 25 4.34 2.33 5. Law and justice 128 24 5.10 2.33 6. Urban development 135 15 5.79 2.10 7. Environmental sustainability 139 16 5.82 2.31 8. Regulatory framework 118 26 6.02 2.22 9. Communicable/non-communicable diseases 113 18 5.73 2.48 10. Poverty reduction 154 10 6.12 2.38 11. Gender equity 115 25 5.34 2.37 12. Domestic private sector development 126 13 5.44 2.16 13. Foreign direct investment 114 28 6.07 2.27 14. Water and sanitation 143 12 6.20 2.35 15. Trade and exports 105 23 5.44 2.14 16. Economic growth 151 14 6.15 2.23 17. Energy 150 12 6.05 2.25 18. Disaster management 118 22 5.03 2.14 19. Public sector governance/ reform 141 20 6.38 2.32 20. Job creation/employment 140 16 4.79 2.17 21. Financial markets 98 35 5.55 2.14 22. Equality of opportunity 106 37 4.98 2.29 23. Health 155 15 6.24 2.19 24. Rural development 149 16 5.91 2.29 25. Global/regional integration 108 28 5.62 2.23 26. Food security 144 12 5.85 2.33 27. Education 158 10 6.52 2.11 28. Social protection 122 20 4.88 2.07 29. Climate change 117 17 5.11 2.25 30. Agricultural development 153 12 6.16 2.35 31. Natural resource management 115 17 5.09 2.32 3. Where are the World Bank Group’s decisions made primarily that support the Percentage of Respondents program in Senegal? (Select only ONE response) (N=236) At the Headquarters (in Washington D.C.) 52.1% In the country 12.3% Don’t know 35.6% Achieving Development Results* N DK Mean SD 4. To what extent does the World Bank Group’s work help to achieve development 188 50 6.06 2.06 results in Senegal? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Senegal? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 5. The World Bank Group’s financial instruments meet the needs of Senegal* 190 46 5.85 2.18 6. The World Bank Group meets Senegal’s needs for knowledge services* 186 51 5.92 2.11 75 The World Bank Group Senegal Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) Fee-based Products/Services N DK Mean SD 7. To what extent do you believe that Senegal received value for money from the World Bank Group’s fee-based products/services? (1-To no degree at all, 10-To 121 122 5.93 2.21 a very significant degree) Measuring and Correcting Work N DK Mean SD 8. To what extent do you believe the World Bank Group measures and corrects its work in real time in Senegal? (1-To no degree at all, 10-To a very significant 140 104 5.72 2.24 degree) D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=242) Weekly 9.5% Monthly 22.3% A few times a year 27.7% Rarely 27.7% Never 12.8% In Senegal, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 168 58 6.78 2.08 3. Include appropriate level of stakeholder involvement during preparation 140 75 5.87 1.98 4. Are relevant to Senegal’s development priorities 169 44 6.41 2.19 5. Lead to practical solutions 165 51 6.18 2.26 6. Are accessible 160 52 6.14 2.26 7. Are source of relevant information on global good practices 165 54 6.92 2.21 8. Enhance your knowledge and/or skills 174 42 6.91 2.17 9. Are adequately disseminated 161 55 5.55 2.27 10. Are adaptable to Senegal’s specific development challenges and country 163 51 6.26 2.11 circumstances* Overall Evaluations N DK Mean SD 11. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country?* 185 52 6.71 2.00 (1-Not significant at all, 10-Very significant) 12. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?* (1-Very low technical quality, 10-Very high 177 62 6.89 1.93 technical quality) E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Group’s Level of Agreement technical assistance/advisory work contribute to solving Senegal’s development challenges? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. Conceptualization (understanding and framing the problem) 168 53 6.42 2.16 2. Design (appraising and planning the solutions) 179 44 6.73 2.04 3. Implementation (Executing, carrying out, monitoring and making appropriate 171 45 6.49 2.15 adjustments) 4. Evaluation (assessing the impact and results) 180 47 6.86 2.13 76 The World Bank Group Senegal Country Opinion Survey 2014 E. Working with the World Bank Group (continued) To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 5. The World Bank Group disburses funds promptly 166 65 4.01 2.44 6. The World Bank Group effectively monitors and evaluates the projects and 189 40 6.98 2.37 programs it supports 7. The World Bank Group’s approvals and reviews are done in a timely fashion 155 68 5.22 2.11 8. The World Bank Group’s “Safeguard Policy� requirements are reasonable 124 99 5.60 2.31 9. The World Bank Group’s conditions on its lending are reasonable 153 71 5.22 2.33 10. The World Bank Group takes decisions quickly in Senegal* 141 76 5.02 2.30 11. Working with the World Bank Group increases Senegal’s institutional capacity 177 43 6.55 2.29 12. The World Bank Group ensures consistency and continuity through staff 106 114 5.80 2.35 changes 13. Where country systems are adequate, the World Bank Group makes appropriate 142 80 6.59 2.38 use of them* 14. The World Bank Group provides effective implementation support 171 50 6.77 2.15 15. Which of the following best describes the way the World Bank Group Percentage of Respondents operates in Senegal? (Select only one response) (N=232) The World Bank Group does not take enough risk in Senegal 28.9% The World Bank Group’s approach to risk is appropriate 19.4% Don't know 37.1% Prefer not to answer 14.7% F. The Future Role of the World Bank Group in Senegal 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Senegal? (Choose no more than TWO) (Responses Combined; N=235) Reach out more to groups outside of Government 31.5% Collaborate more effectively with Government clients 24.3% Increase the level of capacity development in the country 23.8% Reduce the complexity of obtaining World Bank Group financing 22.1% Offer more innovative financial products 20.9% Improve the quality of its experts as related to Senegal’s specific challenges 18.7% Provide more adequate data/knowledge/statistics/figures on Senegal’s economy 17.9% Improve the competitiveness of its financing compared to markets 13.6% Work faster 8.1% Offer more innovative knowledge services 7.7% Ensure greater selectivity in its work 3.4% Increase availability of Fee-Based services 2.6% Other 0.9% 2. When considering the combination of services that the World Bank Group offers in Senegal and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of Percentage of Respondents in Senegal? (Select only ONE response) (N=235) Financial services 39.1% The combination is appropriate for Senegal 20.0% Knowledge products 18.3% Don't know 14.0% Convening services 7.7% None of the above .9% 77 The World Bank Group Senegal Country Opinion Survey 2014 G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Senegal? (Choose no more than TWO) (Responses Combined; N=237) Internet 60.3% Local newspapers 52.3% Local television 20.3% International newspapers 12.7% Local radio 8.9% International radio 8.9% Periodicals 8.9% International television 6.8% Other 5.5% Social media 2.1% Instant messaging 1.7% Mobile phones 0.8% Blogs 0.0% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=242) e-Newsletters 42.6% World Bank Group’s seminars/workshops/conferences 36.8% Direct contact with World Bank Group 31.8% World Bank Group’s website 24.8% World Bank Group’s publications and other written materials 23.1% Social media 12.4% Instant messaging 5.4% Blogs 3.7% Mobile phones 3.7% Other 2.5% 3. Are you aware of the World Bank Group’s Access to Information Policy under which the Bank Group will now disclose any information in its possession that is Percentage of Respondents not on a list of exceptions? (N=235) Yes 28.9% No 71.1% 4. Have you requested information from the World Bank Group on its activities Percentage of Respondents in the past year? (N=224) Yes 16.1% No 83.9% Percentage of Respondents 5. Were you able to obtain this information? (N=32) Yes 81.3% No 18.8% Percentage of Respondents 6. Do you have access to the Internet? (N=228) Yes 93.9% No 6.1% Percentage of Respondents 7. Do you use/have used the World Bank Group’s website? (N=231) Yes 68.4% No 31.6% 78 The World Bank Group Senegal Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Percentage of Respondents 8. Which do you primarily use? (Select only ONE response) (N=204) The World Bank Group’s country website (www.worldbank.org/senegal) 44.1% The World Bank Group’s main website (www.worldbank.org) 55.9% 9. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (Select only ONE response) (N=207) High speed 82.1% Dial-up 17.9% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. I use/consult World Bank Group’s data more often than I did a few years 182 43 5.74 2.92 ago 11. I find the World Bank Group’s websites easy to navigate 162 46 6.81 2.19 12. I find the information on the World Bank Group’s websites useful 162 44 7.12 2.21 13. The World Bank Group’s social media channels are valuable sources of 116 100 6.03 2.60 information about the institution 14. When I need information from the World Bank Group I know how to 178 46 5.71 3.00 find it 15. The World Bank Group is responsive to my information requests and 112 102 6.24 2.71 inquiries H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Please mark only ONE response) (N=235) Employee of a Ministry, Ministerial Department or Implementation Agency 24.3% Media 14.9% NGO, Community Based Organization 14.5% Private Sector Organization 8.9% Academia/Research Institute/Think Tank 7.7% Project Management Unit overseeing implementation of project 6.4% Other 5.1% Consultant/Contractor working on World Bank supported project/program 4.3% Independent Government Institution 3.8% Office of the President, Prime Minister 2.1% Financial Sector/Private Bank 2.1% Elected person (Member of the National Assembly – Regional, Urban or Rural 1.7% Council) Local Government Office or Staff 1.3% Bilateral Agency 1.3% Multilateral Agency 0.9% Trade Union 0.4% Judiciary Branch 0.4% 79 The World Bank Group Senegal Country Opinion Survey 2014 H. Background Information (continued) 2. Please identify the primary specialization of your work. Percentage of Respondents (Please mark only ONE response) (N=233) Education 15.9% Other 15.0% Information and communications technology 11.2% Agriculture/rural development/food security 10.3% Generalist 8.2% Public sector governance/public financial management/anti corruption 6.9% Private sector development/foreign direct investment 5.2% Health/communicable/non-communicable diseases 4.3% Natural resource management/environmental sustainability 3.9% Gender equity/equality of opportunity 3.4% Transport 3.4% Job creation/employment 3.0% Social protection 3.0% Law and justice/regulatory framework 2.6% Urban development 1.7% Climate change/disaster management 1.3% Energy .9% 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents in your country? (N=240) Yes 38.3% No 61.7% 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Senegal? (Select all that apply) (Responses Combined; N=226) None 60.6% The World Bank (IDA) 36.3% The International Finance Corporation (IFC) 8.4% The Multilateral Investment Guarantee Agency (MIGA) 3.5% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=204) Yes 20.6% No 79.4% 6. If yes, what was your view on the two institutions working together in Percentage of Respondents Senegal? (Select only ONE response) (N=40) Collaborating but needs improvement 40.0% Working well together 37.5% Don’t know 12.5% Other 10.0% 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Senegal? (Choose no more than TWO) (Responses Combined; N=228) Use World Bank Group website for information, data, research, etc. 36.0% Observer 35.5% Collaborate as part of my professional duties 35.5% Engage in World Bank Group related/sponsored events/activities 25.0% Use World Bank Group reports/data 23.7% Percentage of Respondents 8. Which best represents your geographic location? (N=237) Dakar 84.0% Other city 9.7% Rural area 6.3% 80 The World Bank Group Senegal Country Opinion Survey 2014 Appendix B: Responses to All Questions by Stakeholder Groups A. General Issues facing Senegal In general, would you say that Senegal is headed in...? Employee of a Private Sector/ Independent Academia/ Ministry/ Financial Sector/ Gov. Research Institute/ Percentage of Respondents Consultant /PMU Private Bank CSO Media Institution Think Tanks Other The right direction 65.4% 57.7% 65.7% 57.1% 88.9% 58.8% 50.0% The wrong direction 5.1% 11.5% 0.0% 11.4% 0.0% 0.0% 10.7% Not sure 29.5% 30.8% 34.3% 31.4% 11.1% 41.2% 39.3% Listed below are a number of development priorities in Senegal. Please identify which of the following you consider the most important development priorities in Senegal? Employee of a Private Sector/ Independent Academia/ Percentage of Respondents Ministry/ Financial Sector/ Gov. Research Institute/ (Responses combined) Consultant /PMU Private Bank CSO Media Institution Think Tanks Other Social protection 9.2% 20.8% 12.5% 12.9% 0.0% 6.3% 10.7% Transport 27.6% 4.2% 18.8% 25.8% 11.1% 18.8% 39.3% Public sector governance/ reform 42.1% 45.8% 28.1% 38.7% 44.4% 50.0% 17.9% Global/regional integration 2.6% 4.2% 0.0% 0.0% 0.0% 0.0% 3.6% Gender equity 2.6% 0.0% 6.3% 3.2% 0.0% 6.3% 3.6% Domestic private sector development 19.7% 25.0% 25.0% 9.7% 22.2% 6.3% 28.6% Foreign direct investment 5.3% 0.0% 3.1% 3.2% 0.0% 0.0% 3.6% Water and sanitation 2.6% 4.2% 0.0% 9.7% 0.0% 0.0% 14.3% Anti corruption* 6.6% 37.5% 15.6% 19.4% 0.0% 12.5% 14.3% Job creation/employment 22.4% 16.7% 18.8% 19.4% 33.3% 25.0% 10.7% Rural development 13.2% 0.0% 9.4% 3.2% 0.0% 6.3% 10.7% Financial markets 1.3% 4.2% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 1.3% 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% Environmental sustainability 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% Equality of opportunity* 2.6% 0.0% 6.3% 3.2% 0.0% 18.8% 0.0% Health* 19.7% 8.3% 6.3% 19.4% 55.6% 12.5% 10.7% Education 38.2% 25.0% 28.1% 25.8% 77.8% 43.8% 39.3% Poverty reduction 10.5% 12.5% 21.9% 9.7% 22.2% 18.8% 10.7% Energy 27.6% 20.8% 21.9% 29.0% 11.1% 18.8% 21.4% Food security 3.9% 16.7% 6.3% 12.9% 0.0% 6.3% 3.6% Climate change 2.6% 0.0% 3.1% 3.2% 0.0% 0.0% 0.0% Agricultural development 21.1% 16.7% 43.8% 32.3% 22.2% 6.3% 32.1% Trade and exports 1.3% 12.5% 0.0% 3.2% 0.0% 0.0% 7.1% Crime and violence* 0.0% 0.0% 0.0% 9.7% 0.0% 6.3% 0.0% Economic growth 11.8% 8.3% 6.3% 0.0% 0.0% 18.8% 3.6% Law and justice 2.6% 4.2% 3.1% 3.2% 0.0% 6.3% 0.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 1.3% 0.0% 3.1% 3.2% 0.0% 6.3% 7.1% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 0.0% 0.0% 3.1% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 81 The World Bank Group Senegal Country Opinion Survey 2014 A. General Issues facing Senegal (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Senegal? (Choose no more than THREE) Employee of a Private Sector/ Independent Academia/ Percentage of Respondents Ministry/ Financial Sector/ Gov. Research Institute/ (Responses combined) Consultant /PMU Private Bank CSO Media Institution Think Tanks Other Water and sanitation 10.0% 8.0% 9.1% 8.8% 0.0% 11.1% 25.0% Equality of opportunity 7.5% 8.0% 3.0% 11.8% 11.1% 27.8% 3.6% Economic growth 30.0% 24.0% 18.2% 17.6% 44.4% 5.6% 28.6% Climate change 2.5% 0.0% 0.0% 2.9% 0.0% 0.0% 0.0% Global/regional integration 0.0% 4.0% 0.0% 5.9% 0.0% 0.0% 3.6% Gender equity 2.5% 0.0% 6.1% 2.9% 0.0% 5.6% 3.6% Rural development 42.5% 24.0% 30.3% 32.4% 22.2% 33.3% 32.1% Urban development 3.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Regulatory framework 3.8% 4.0% 0.0% 0.0% 0.0% 0.0% 3.6% Social protection 10.0% 12.0% 9.1% 2.9% 22.2% 16.7% 3.6% Law and justice 2.5% 4.0% 3.0% 5.9% 0.0% 5.6% 10.7% Transport 13.8% 8.0% 12.1% 8.8% 0.0% 0.0% 25.0% Crime and violence 0.0% 0.0% 3.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.6% Information and communications technology 1.3% 0.0% 0.0% 5.9% 11.1% 0.0% 0.0% Anti corruption 11.3% 20.0% 18.2% 14.7% 22.2% 16.7% 10.7% Domestic private sector development* 16.3% 36.0% 39.4% 8.8% 11.1% 0.0% 17.9% Foreign direct investment 1.3% 8.0% 0.0% 0.0% 0.0% 0.0% 0.0% Education 30.0% 36.0% 24.2% 26.5% 33.3% 44.4% 28.6% Energy 6.3% 8.0% 15.2% 11.8% 0.0% 11.1% 7.1% Public sector governance/ reform 11.3% 12.0% 15.2% 26.5% 11.1% 11.1% 7.1% Natural resource management 0.0% 0.0% 0.0% 5.9% 0.0% 5.6% 0.0% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Health 10.0% 16.0% 12.1% 17.6% 11.1% 11.1% 7.1% Agricultural development 41.3% 16.0% 42.4% 44.1% 44.4% 27.8% 32.1% Job creation/employment 32.5% 40.0% 27.3% 29.4% 44.4% 55.6% 35.7% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% Food security 10.0% 12.0% 12.1% 8.8% 11.1% 11.1% 3.6% *Significantly different between stakeholder groups 82 The World Bank Group Senegal Country Opinion Survey 2014 A. General Issues facing Senegal (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Senegal? (Choose no more than THREE) Employee of a Private Sector/ Independe Academia/ Percentage of Respondents Ministry/ Financial Sector/ nt Gov. Research Institute/ (Responses combined) Consultant /PMU Private Bank CSO Media Institution Think Tanks Other Energy 48.1% 38.5% 26.5% 40.0% 44.4% 27.8% 39.3% Gender equity 0.0% 0.0% 5.9% 2.9% 0.0% 0.0% 3.6% Equality of opportunity 1.2% 3.8% 0.0% 8.6% 0.0% 0.0% 0.0% Social protection 1.2% 3.8% 0.0% 5.7% 0.0% 0.0% 0.0% Global/regional integration 1.2% 3.8% 0.0% 0.0% 0.0% 0.0% 3.6% Climate change 1.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Anti corruption 16.0% 19.2% 11.8% 8.6% 0.0% 22.2% 17.9% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Rural development 29.6% 15.4% 20.6% 5.7% 22.2% 22.2% 35.7% Foreign direct investment 12.3% 30.8% 11.8% 14.3% 0.0% 11.1% 10.7% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Water and sanitation* 0.0% 0.0% 8.8% 0.0% 0.0% 0.0% 10.7% Education 13.6% 11.5% 5.9% 8.6% 22.2% 5.6% 7.1% Information and communications technology 3.7% 7.7% 2.9% 5.7% 0.0% 11.1% 7.1% Regulatory framework 3.7% 11.5% 0.0% 0.0% 0.0% 11.1% 3.6% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 12.3% 3.8% 14.7% 14.3% 11.1% 16.7% 25.0% Public sector governance/ reform* 17.3% 11.5% 41.2% 20.0% 55.6% 38.9% 3.6% Domestic private sector development 45.7% 46.2% 38.2% 48.6% 44.4% 27.8% 39.3% Job creation/employment 33.3% 23.1% 32.4% 25.7% 44.4% 38.9% 17.9% Agricultural development 38.3% 30.8% 35.3% 42.9% 22.2% 38.9% 25.0% Food security 1.2% 7.7% 5.9% 2.9% 0.0% 0.0% 0.0% Transport 7.4% 3.8% 17.6% 20.0% 11.1% 16.7% 21.4% Natural resource management 4.9% 0.0% 2.9% 2.9% 0.0% 11.1% 10.7% Environmental sustainability 0.0% 0.0% 0.0% 5.7% 0.0% 0.0% 0.0% Health 3.7% 11.5% 8.8% 2.9% 0.0% 0.0% 7.1% Law and justice 1.2% 3.8% 5.9% 5.7% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Financial markets 1.2% 7.7% 2.9% 8.6% 11.1% 0.0% 10.7% *Significantly different between stakeholder groups 83 The World Bank Group Senegal Country Opinion Survey 2014 A. General Issues facing Senegal (continued) When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this woul d be achieved in Senegal? (Choose no more than TWO) Employee of a Private Sector/ Independe Academia/ Percentage of Respondents Ministry/ Financial Sector/ nt Gov. Research Institute/ (Responses combined) Consultant /PMU Private Bank CSO Media Institution Think Tanks Other Better employment opportunities for young people 27.0% 33.3% 23.1% 19.2% 40.0% 21.4% 48.0% Better employment opportunities for women 3.2% 19.0% 15.4% 7.7% 0.0% 0.0% 16.0% Greater access to micro-finance for the poor 15.9% 19.0% 15.4% 19.2% 0.0% 7.1% 16.0% Greater voice and participation for citizens to help ensure greater accountability* 3.2% 9.5% 11.5% 3.8% 0.0% 28.6% 4.0% Greater access to health and nutrition for citizens 7.9% 0.0% 15.4% 15.4% 0.0% 7.1% 4.0% Better entrepreneurial opportunities 30.2% 23.8% 26.9% 34.6% 20.0% 7.1% 16.0% A growing middle class 14.3% 4.8% 11.5% 7.7% 40.0% 14.3% 8.0% Better opportunity for the poor who live in rural areas 15.9% 23.8% 7.7% 15.4% 0.0% 0.0% 24.0% Better opportunity for the poor who live in urban areas 3.2% 4.8% 0.0% 3.8% 0.0% 0.0% 4.0% Consistent economic growth 22.2% 14.3% 3.8% 23.1% 40.0% 14.3% 20.0% More reliable social safety net 14.3% 0.0% 15.4% 7.7% 0.0% 14.3% 0.0% Greater equity of fiscal policy 7.9% 9.5% 15.4% 7.7% 0.0% 21.4% 4.0% Education and training that better ensure job opportunity 28.6% 9.5% 19.2% 30.8% 60.0% 35.7% 28.0% Better quality public services 6.3% 9.5% 11.5% 3.8% 0.0% 21.4% 0.0% Other 0.0% 9.5% 0.0% 0.0% 0.0% 0.0% 4.0% *Significantly different between stakeholder groups B. Overall Attitudes toward the World Bank Group Which of the following bes t des cribes your current pos ition? Em ployee of a Private Sector/ Independent Academ ia/ Minis try/ Financial Sector/ Governm ent Res earch Ins titute/ Cons ultant /PMU Private Bank CSO Media Ins titution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How fam iliar are you with the work of the 81 5.83 2.69 25 2.92 1.80 31 4.52 2.43 35 3.86 2.75 9 5.67 3.00 18 5.00 2.74 29 4.72 2.80 World Bank Group in Senegal?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Which of the following bes t des cribes your current pos ition? Employee of a Private Sector/ Independent Academia/ Minis try/ Financial Sector/ Government Res earch Ins titute/ Cons ultant /PMU Private Bank CSO Media Ins titution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, pleas e rate your impres s ion of the World Bank Group’s effectivenes s in 71 6.42 1.95 23 3.74 1.84 27 5.33 2.53 26 5.46 1.96 7 7.14 1.95 14 5.21 1.76 27 5.11 2.41 Senegal.* (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups Which of the following bes t des cribes your current pos ition? Em ployee of a Private Sector/ Independent Academ ia/ Minis try/ Financial Sector/ Governm ent Res earch Ins titute/ Cons ultant /PMU Private Bank CSO Media Ins titution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s s taff is well prepared to 68 7.19 2.00 20 5.00 2.36 23 5.87 2.26 23 6.04 2.06 7 7.14 1.07 12 5.50 1.93 22 5.86 2.34 help Senegal s olve its m os t com plicated developm ent challenges ?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 84 The World Bank Group Senegal Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Senegal, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Senegal? (Choose no more than THREE) Employee of a Private Sector/ Independe Academia/ Percentage of Respondents Ministry/ Financial Sector/ nt Gov. Research Institute/ (Responses combined) Consultant /PMU Private Bank CSO Media Institution Think Tanks Other Social protection 3.7% 3.8% 9.1% 14.7% 0.0% 16.7% 7.1% Public sector governance/ reform* 28.0% 15.4% 21.2% 14.7% 44.4% 50.0% 14.3% Transport 26.8% 23.1% 21.2% 23.5% 11.1% 11.1% 39.3% Poverty reduction 19.5% 19.2% 30.3% 29.4% 33.3% 27.8% 32.1% Global/regional integration* 1.2% 11.5% 0.0% 0.0% 0.0% 0.0% 7.1% Gender equity 0.0% 0.0% 3.0% 0.0% 0.0% 5.6% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Domestic private sector development 14.6% 23.1% 15.2% 14.7% 11.1% 11.1% 3.6% Rural development 19.5% 15.4% 24.2% 11.8% 11.1% 11.1% 25.0% Foreign direct investment 3.7% 3.8% 9.1% 2.9% 11.1% 0.0% 0.0% Water and sanitation 1.2% 7.7% 9.1% 2.9% 0.0% 11.1% 7.1% Energy 20.7% 15.4% 21.2% 14.7% 11.1% 16.7% 14.3% Job creation/employment 17.1% 23.1% 21.2% 29.4% 0.0% 38.9% 10.7% Financial markets 0.0% 3.8% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 1.2% 3.8% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 2.4% 0.0% 0.0% 2.9% 0.0% 0.0% 3.6% Equality of opportunity 2.4% 7.7% 6.1% 14.7% 22.2% 16.7% 3.6% Health 17.1% 23.1% 12.1% 23.5% 33.3% 16.7% 17.9% Education 39.0% 38.5% 36.4% 38.2% 55.6% 27.8% 35.7% Food security 7.3% 7.7% 9.1% 11.8% 11.1% 0.0% 0.0% Climate change 1.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development 36.6% 23.1% 33.3% 23.5% 44.4% 11.1% 50.0% Trade and exports 2.4% 7.7% 6.1% 0.0% 0.0% 0.0% 3.6% Economic growth 15.9% 11.5% 3.0% 2.9% 0.0% 11.1% 7.1% Law and justice 0.0% 0.0% 3.0% 2.9% 0.0% 5.6% 0.0% Regulatory framework 0.0% 3.8% 0.0% 0.0% 0.0% 0.0% 3.6% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management* 1.2% 0.0% 0.0% 11.8% 0.0% 0.0% 0.0% Anti corruption 13.4% 7.7% 3.0% 2.9% 0.0% 11.1% 10.7% Information and communications technology 0.0% 0.0% 0.0% 2.9% 0.0% 0.0% 3.6% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 85 The World Bank Group Senegal Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Senegal? Greatest Value Employee of a Private Sector/ Independe Academia/ Ministry/ Financial Sector/ nt Gov. Research Institute/ Percentage of Respondents Consultant /PMU Private Bank CSO Media Institution Think Tanks Other Convening/facilitating 7.4% 8.7% 12.9% 6.3% 0.0% 0.0% 4.8% Data 1.2% 0.0% 6.5% 3.1% 0.0% 5.6% 0.0% Policy advice, studies, analyses 13.6% 17.4% 12.9% 9.4% 0.0% 22.2% 28.6% Financial resources 42.0% 26.1% 35.5% 28.1% 66.7% 44.4% 28.6% Capacity development 16.0% 4.3% 19.4% 25.0% 11.1% 16.7% 9.5% Technical assistance 8.6% 8.7% 3.2% 6.3% 22.2% 5.6% 28.6% Mobilizing third party financial resources 7.4% 21.7% 3.2% 15.6% 0.0% 5.6% 0.0% Donor coordination 1.2% 13.0% 6.5% 6.3% 0.0% 0.0% 0.0% Linkage to non-Bank expertise 2.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% nd 2 Greatest Value Employee of a Private Sector/ Independe Academia/ Ministry/ Financial Sector/ nt Gov. Research Institute/ Percentage of Respondents Consultant /PMU Private Bank CSO Media Institution Think Tanks Other Convening/facilitating 6.2% 4.3% 6.5% 6.3% 0.0% 0.0% 14.3% Data 1.2% 8.7% 0.0% 0.0% 11.1% 5.9% 4.8% Policy advice, studies, analyses 11.1% 0.0% 16.1% 9.4% 11.1% 23.5% 23.8% Financial resources 16.0% 30.4% 19.4% 18.8% 22.2% 0.0% 14.3% Capacity development 28.4% 8.7% 19.4% 25.0% 11.1% 17.6% 14.3% Technical assistance 14.8% 8.7% 6.5% 3.1% 33.3% 17.6% 0.0% Mobilizing third party financial resources 11.1% 13.0% 9.7% 9.4% 11.1% 5.9% 4.8% Donor coordination 2.5% 8.7% 12.9% 9.4% 0.0% 23.5% 14.3% Linkage to non-Bank expertise 8.6% 17.4% 6.5% 15.6% 0.0% 5.9% 9.5% Other 0.0% 0.0% 3.2% 3.1% 0.0% 0.0% 0.0% How effectively do the World Bank Group’s activities below support Senegal’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) Which of the following bes t des cribes your current pos ition? Em ployee of a Private Sector/ Independent Academ ia/ Minis try/ Financial Sector/ Governm ent Res earch Ins titute/ Cons ultant /PMU Private Bank CSO Media Ins titution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Convening/facilitating* 47 6.00 1.79 19 4.32 2.11 19 6.42 1.89 20 5.85 1.95 4 4.75 1.26 10 6.20 2.04 16 5.25 2.52 Data 47 6.23 1.76 18 5.50 2.50 18 7.78 1.66 19 6.21 2.23 3 6.33 1.53 13 6.54 2.26 15 6.27 2.43 Policy advice, s tudies , analys es * 61 6.70 1.93 22 5.09 2.91 20 6.70 1.78 24 5.33 3.12 8 7.00 2.51 14 6.64 2.10 19 6.63 1.67 Financial res ources * 70 7.34 1.93 20 5.55 2.28 23 7.26 2.12 24 7.21 2.02 7 8.14 1.68 15 7.27 1.62 17 5.82 2.35 Technical as s is tance* 62 6.89 1.94 21 5.57 2.42 19 7.21 1.81 22 6.09 2.74 7 5.86 2.85 11 6.45 2.70 16 5.19 2.59 Mobilizing third party financial res ources * 53 6.77 1.85 21 4.81 2.62 19 7.32 1.97 22 6.64 2.40 6 5.83 1.94 11 6.36 2.58 13 5.23 2.28 Donor coordination* 57 6.21 2.10 21 4.76 2.72 16 7.81 1.56 17 6.29 2.69 2 4.00 1.41 9 6.78 2.54 14 5.14 2.21 Linkage to non-Bank expertis e* 48 5.58 2.25 18 4.22 2.34 18 7.06 1.51 19 5.32 2.50 5 5.20 1.92 10 4.90 3.11 15 4.60 2.44 *Significantly different between stakeholder groups 86 The World Bank Group Senegal Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) The World Bank Group can provide capacity building support in a number of ways in Senegal. To what degree would Senegal benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) Which of the following bes t des cribes your current pos ition? Em ployee of a Private Sector/ Independent Academ ia/ Minis try/ Financial Sector/ Governm ent Res earch Ins titute/ Cons ultant /PMU Private Bank CSO Media Ins titution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Groups outs ide of governm ent to help them m ore effectively engage and 70 7.17 2.21 23 6.83 2.72 33 8.21 1.78 31 8.68 1.78 8 7.75 1.75 15 8.40 1.99 22 6.73 2.03 participate in developm ent efforts * The public s ector, related to im plem entation of s pecific developm ent 70 8.71 1.34 23 6.74 2.47 31 7.39 1.96 32 8.00 2.40 8 8.38 1.85 18 8.28 1.41 24 7.58 2.57 projects on the ground* The public s ector, related to changing 67 7.67 1.81 22 6.05 2.48 29 7.83 1.42 26 7.23 2.27 6 7.00 1.79 14 7.71 2.33 19 7.00 2.11 ins titutions * The private s ector, related to ins titutional 61 7.38 1.84 22 7.18 2.81 31 7.68 1.92 30 7.63 2.41 8 8.13 1.55 14 6.71 2.52 23 7.00 2.54 and policy change *Significantly different between stakeholder groups How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Senegal? (1-Not effective at all, 10-Very effective) Which of the following bes t des cribes your current pos ition? Em ployee of a Private Sector/ Independent Academ ia/ Minis try/ Financial Sector/ Governm ent Res earch Ins titute/ Cons ultant /PMU Private Bank CSO Media Ins titution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project im plem entation (or other 64 7.31 1.61 17 4.94 1.98 22 7.27 1.61 20 6.80 2.42 8 7.88 1.96 11 7.36 4.34 19 6.16 2.91 organizational s trengthening)* Citizen engagem ent (incorporating 46 6.28 1.80 16 3.81 2.29 22 6.09 2.47 19 5.11 2.51 6 5.00 2.00 12 4.58 2.68 13 4.15 2.03 citizens ' voices into developm ent)* Policy des ign (for clarity and better 56 7.09 1.78 17 4.41 2.24 25 6.40 1.94 21 6.10 1.76 6 7.00 1.26 12 6.67 2.23 17 5.47 2.94 incentives to achieve developm ent goals )* *Significantly different between stakeholder groups When thinking about how to improve capacity building in Senegal to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important all, 10-Very important) Which of the following bes t des cribes your current pos ition? Em ployee of a Private Sector/ Independent Academ ia/ Minis try/ Financial Sector/ Governm ent Res earch Ins titute/ Cons ultant /PMU Private Bank CSO Media Ins titution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project im plem entation (or other 69 8.30 1.75 22 7.45 2.32 30 8.43 1.38 20 7.55 2.04 9 7.22 1.99 15 8.07 1.91 19 7.37 2.65 organizational s trengthening) Citizen engagem ent (incorporating 61 8.18 1.78 20 6.80 2.38 30 8.63 1.77 21 7.10 2.30 9 7.67 1.87 16 8.19 2.20 18 6.89 2.40 citizens ' voices into developm ent)* Policy des ign (for clarity and better 59 8.37 1.48 21 6.57 2.46 30 8.03 1.50 21 7.05 2.18 8 8.00 2.14 15 7.80 1.90 19 7.11 2.64 incentives to achieve developm ent goals )* *Significantly different between stakeholder groups 87 The World Bank Group Senegal Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Senegal? (Choose no more than TWO) Employee of a Private Sector/ Independent Academia/ Percentage of Respondents Ministry/ Financial Sector/ Gov. Research Institute/ (Responses combined) Consultant /PMU Private Bank CSO Media Institution Think Tanks Other Staff too inaccessible* 8.6% 42.3% 19.4% 36.4% 0.0% 5.9% 14.3% Not exploring alternative policy options 8.6% 0.0% 6.5% 0.0% 0.0% 0.0% 14.3% Not adequately sensitive to political/social realities in Senegal 22.2% 26.9% 6.5% 9.1% 12.5% 29.4% 14.3% Not enough public disclosure of its work 13.6% 7.7% 12.9% 12.1% 0.0% 5.9% 10.7% Arrogant in its approach 4.9% 3.8% 0.0% 6.1% 0.0% 11.8% 3.6% Not aligned with country priorities 12.3% 26.9% 19.4% 12.1% 37.5% 17.6% 21.4% The credibility of its knowledge/data 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% 0.0% World Bank Group’s processes too complex 17.3% 7.7% 12.9% 27.3% 25.0% 5.9% 10.7% Not willing to honestly criticize policies and reform efforts in the country 14.8% 0.0% 6.5% 9.1% 25.0% 17.6% 7.1% Too influenced by developed countries 17.3% 15.4% 19.4% 24.2% 12.5% 17.6% 17.9% Imposing technocratic solutions without regard to political realities 12.3% 11.5% 12.9% 6.1% 12.5% 29.4% 14.3% World Bank Group’s processes too slow* 22.2% 7.7% 9.7% 3.0% 12.5% 0.0% 17.9% Too bureaucratic in its operational policies and procedures 12.3% 23.1% 19.4% 12.1% 25.0% 17.6% 3.6% Not aligned with other donors’ work 1.2% 0.0% 0.0% 3.0% 12.5% 0.0% 7.1% Not collaborating enough with non-state actors 6.2% 3.8% 22.6% 12.1% 25.0% 11.8% 10.7% Not client focused 0.0% 0.0% 3.2% 0.0% 0.0% 0.0% 3.6% Other 2.5% 3.8% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 9.9% 7.7% 12.9% 15.2% 0.0% 5.9% 10.7% *Significantly different between stakeholder groups Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Senegal? (Choose no more than TWO) Employee of a Private Sector/ Independent Academia/ Percentage of Respondents Ministry/ Financial Sector/ Gov. Research Institute/ (Responses combined) Consultant /PMU Private Bank CSO Media Institution Think Tanks Other Capacity development 46.9% 56.0% 68.8% 47.1% 37.5% 70.6% 46.4% Policy based lending / budget support to the Government 24.7% 20.0% 21.9% 14.7% 25.0% 17.6% 25.0% Knowledge products/services 9.9% 8.0% 12.5% 14.7% 37.5% 17.6% 3.6% Investment lending 71.6% 72.0% 56.3% 61.8% 75.0% 47.1% 60.7% Technical assistance 28.4% 20.0% 28.1% 23.5% 0.0% 35.3% 32.1% Trust Fund management 7.4% 16.0% 3.1% 14.7% 0.0% 5.9% 3.6% Other 1.2% 0.0% 3.1% 2.9% 0.0% 0.0% 3.6% Don’t know 2.5% 4.0% 0.0% 8.8% 12.5% 0.0% 10.7% 88 The World Bank Group Senegal Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Employee of a Private Sector/ Independent Academia/ Percentage of Respondents Ministry/ Financial Sector/ Gov. Research Institute/ (Responses combined) Consultant /PMU Private Bank CSO Media Institution Think Tanks Other Academia/think tanks/research institutes* 33.8% 12.0% 3.2% 24.2% 44.4% 61.1% 28.6% Donor community 11.3% 4.0% 16.1% 12.1% 0.0% 11.1% 7.1% Media* 2.5% 16.0% 0.0% 51.5% 0.0% 0.0% 0.0% Civil Society Organizations, including NGOs, associations, and CBOs* 23.8% 40.0% 74.2% 12.1% 33.3% 22.2% 25.0% Local Government 32.5% 20.0% 29.0% 15.2% 22.2% 22.2% 28.6% Private sector* 45.0% 52.0% 12.9% 24.2% 55.6% 22.2% 39.3% Parliament 1.3% 0.0% 3.2% 3.0% 0.0% 5.6% 7.1% Community Based Organizations (CBOs) 13.8% 24.0% 29.0% 24.2% 0.0% 16.7% 14.3% Beneficiaries 32.5% 12.0% 22.6% 27.3% 22.2% 22.2% 21.4% Foundations 0.0% 0.0% 0.0% 0.0% 0.0% 5.6% 7.1% Faith based organizations 0.0% 0.0% 0.0% 0.0% 0.0% 5.6% 0.0% Other 1.3% 8.0% 3.2% 0.0% 0.0% 0.0% 0.0% Don’t know* 0.0% 4.0% 0.0% 3.0% 11.1% 0.0% 10.7% *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group’s work in Senegal? (1-Strongly disagree, 10-Strongly agree) Which of the following bes t des cribes your current pos ition? Em ployee of a Private Sector/ Independent Academ ia/ Minis try/ Financial Sector/ Governm ent Res earch Ins titute/ Cons ultant /PMU Private Bank CSO Media Ins titution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in developm ent in 76 7.54 1.84 18 4.39 2.43 28 6.54 1.57 26 7.85 2.17 9 6.78 2.59 14 6.64 2.53 26 5.73 2.59 Senegal* The World Bank Group’s work is aligned with what I cons ider the developm ent 67 6.88 1.76 20 4.00 1.86 25 5.84 2.23 28 5.32 2.78 9 5.22 1.48 15 5.80 1.90 23 5.35 2.53 priorities for Senegal* The World Bank Group s upports program s and s trategies that are realis tic 66 7.00 1.97 21 4.33 2.18 30 6.50 2.01 24 6.58 2.47 9 5.67 2.65 15 6.40 1.72 22 5.45 2.52 for Senegal* The World Bank Group treats clients and 60 6.82 2.30 16 4.06 2.43 21 5.71 2.22 15 6.13 2.97 8 6.25 2.05 8 4.88 1.81 19 5.58 2.34 s takeholders in Senegal with res pect* *Significantly different between stakeholder groups 89 The World Bank Group Senegal Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Senegal in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which of the following bes t des cribes your current pos ition? Em ployee of a Private Sector/ Independent Academ ia/ Minis try/ Financial Sector/ Governm ent Res earch Ins titute/ Cons ultant /PMU Private Bank CSO Media Ins titution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Res pons ivenes s * 57 6.23 1.85 20 3.90 2.10 18 5.89 1.71 21 6.52 2.64 7 5.57 .98 10 6.50 1.72 12 4.50 2.47 Flexibility (in term s of the World Bank 60 5.63 1.90 18 3.39 1.97 20 5.05 1.36 22 6.18 2.30 5 4.40 1.34 11 4.64 1.96 14 4.93 1.69 Group’s products and s ervices )* Flexibility (in term s of changing country 52 5.90 1.91 19 4.11 2.11 19 6.05 1.68 18 5.22 2.34 8 5.75 2.19 12 5.08 2.54 12 5.42 2.31 circum s tances ) Being inclus ive* 35 6.77 1.50 14 4.64 1.74 17 6.65 1.73 18 5.33 2.47 5 5.00 2.24 8 4.50 2.14 8 4.50 2.83 Opennes s * 54 6.72 2.13 20 4.70 1.72 23 7.43 1.78 22 6.18 2.87 6 6.50 1.05 12 6.17 1.99 12 6.08 2.23 Staff acces s ibility* 56 6.30 2.47 20 3.60 2.11 21 5.67 2.01 21 4.33 2.92 7 5.71 1.98 9 4.33 2.92 14 5.50 2.71 Straightforwardnes s and hones ty* 55 7.51 1.73 19 4.21 2.35 20 6.70 2.34 16 6.25 2.32 6 7.17 2.14 8 6.00 2.45 13 6.31 3.12 Eas e of acces s to the people at the World Bank Group who are m aking decis ions 53 6.47 2.26 18 3.72 2.24 18 6.00 2.25 19 5.16 2.43 6 4.33 1.63 8 4.00 2.73 16 5.44 2.48 im portant to m y work* Collaboration with groups outs ide of the 37 6.32 2.16 17 4.00 2.21 22 6.32 1.81 25 6.64 2.06 4 4.25 .96 13 6.62 1.61 15 5.33 2.58 Governm ent* Collaboration with the Governm ent* 67 8.06 1.62 20 5.85 2.64 25 7.76 1.36 28 7.71 1.92 8 7.88 1.36 13 7.54 1.13 21 7.24 2.64 Collaboration with other donors * 43 7.16 2.00 17 5.47 2.50 18 7.06 1.73 21 6.71 2.12 4 6.50 1.73 9 7.44 .73 11 5.27 2.53 The s peed in which it gets things 60 6.77 2.20 16 4.19 2.26 18 6.39 2.09 16 7.06 2.05 6 4.83 1.17 10 6.00 2.05 14 4.93 2.34 accom plis hed on the ground* Being a long-term partner* 56 8.30 1.46 19 5.95 2.46 21 7.95 1.63 21 8.62 1.50 8 8.50 1.51 13 8.46 1.20 16 7.44 2.94 *Significantly different between stakeholder groups To be more effective development partner in Senegal, do you believe that the World Bank Group should have? (Select only ONE response) Employee of a Private Sector/ Independent Academia/ Ministry/ Financial Sector/ Gov. Research Institute/ Percentage of Respondents Consultant /PMU Private Bank CSO Media Institution Think Tanks Other More local presence 63.3% 56.0% 64.7% 77.1% 33.3% 72.2% 52.2% The current level of local presence is adequate 25.3% 32.0% 14.7% 11.4% 22.2% 11.1% 17.4% Less local presence 1.3% 8.0% 2.9% 8.6% 11.1% 11.1% 8.7% Don't know 10.1% 4.0% 17.6% 2.9% 33.3% 5.6% 21.7% When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than THREE) Employee of a Private Sector/ Independent Academia/ Percentage of Respondents Ministry/ Financial Sector/ Gov. Research Institute/ (Responses combined) Consultant /PMU Private Bank CSO Media Institution Think Tanks Other The World Bank Group does not do adequate follow through/follow-up 14.3% 12.0% 16.7% 26.5% 0.0% 27.8% 30.8% There is not an adequate level of citizen/civil society participation* 28.6% 48.0% 63.3% 41.2% 55.6% 44.4% 26.9% The World Bank Group is not sensitive enough to political/social realities on the ground 29.9% 32.0% 16.7% 23.5% 22.2% 33.3% 38.5% Lack of/inadequate levels of capacity in Government 24.7% 32.0% 16.7% 8.8% 11.1% 22.2% 19.2% Poor donor coordination 3.9% 4.0% 10.0% 11.8% 0.0% 5.6% 11.5% The World Bank Group works too slowly 13.0% 4.0% 16.7% 20.6% 11.1% 11.1% 19.2% The Government works inefficiently 18.2% 16.0% 6.7% 23.5% 22.2% 11.1% 11.5% Political pressures and obstacles* 28.6% 4.0% 13.3% 8.8% 22.2% 11.1% 15.4% Reforms are not well thought out in light of country challenges 28.6% 24.0% 33.3% 26.5% 55.6% 22.2% 19.2% Other 2.6% 8.0% 0.0% 2.9% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 90 The World Bank Group Senegal Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Senegal? (1-Not important at all, 10-Very important) Which of the following bes t des cribes your current pos ition? Em ployee of a Private Sector/ Independent Academ ia/ Minis try/ Financial Sector/ Governm ent Res earch Ins titute/ Cons ultant /PMU Private Bank CSO Media Ins titution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti corruption* 67 8.79 1.51 22 7.32 2.70 27 8.48 1.40 28 8.82 1.93 9 8.67 2.69 15 8.87 2.29 24 7.17 2.99 Inform ation and com m unications 61 7.66 1.97 21 7.24 2.55 26 7.19 1.86 26 8.46 1.70 7 7.57 2.07 13 7.92 1.55 19 6.42 2.57 technology Trans port* 66 9.03 1.01 21 7.67 2.56 25 8.24 1.81 25 8.60 1.53 7 8.29 1.60 15 8.27 1.98 22 7.50 2.82 Crim e and violence 54 6.43 2.32 22 5.95 2.65 23 6.87 2.30 20 6.55 3.07 7 4.71 1.89 13 5.62 2.33 16 5.63 2.80 Law and jus tice 56 7.05 2.42 21 6.38 2.60 25 6.80 1.83 23 7.22 2.26 7 6.57 2.44 13 7.54 2.44 20 5.90 2.59 Urban developm ent* 62 8.21 1.81 21 6.48 2.62 25 6.52 1.83 25 7.12 2.19 7 8.00 1.73 13 7.23 1.83 19 6.26 2.86 Environm ental s us tainability 61 8.07 1.80 22 6.82 2.65 27 7.33 1.52 26 7.65 2.30 7 8.29 1.60 13 7.77 2.17 18 7.11 3.14 Regulatory fram ework 54 7.09 2.21 22 6.68 2.53 25 7.44 1.53 23 7.26 2.42 7 6.00 2.58 12 7.67 2.50 17 5.88 2.52 Com m unicable/non-com m unicable 60 7.43 2.03 20 5.60 2.70 24 7.00 1.82 25 7.12 2.32 7 6.71 2.29 12 7.33 1.83 18 5.78 2.84 dis eas es * Poverty reduction* 63 8.97 1.19 21 7.05 3.22 27 8.89 1.31 29 7.62 2.41 7 8.57 1.27 14 9.00 1.88 20 6.90 3.13 Gender equity 52 5.81 2.60 21 4.76 2.49 25 6.28 2.26 22 5.27 2.99 7 5.29 2.75 12 4.75 3.14 18 5.72 2.72 Dom es tic private s ector developm ent 64 8.13 1.86 23 7.09 3.01 25 7.72 1.88 27 7.04 2.83 9 8.56 1.94 13 8.00 2.42 22 7.50 2.86 Foreign direct inves tm ent 59 7.86 1.70 22 6.64 2.84 25 7.04 2.01 16 7.63 2.22 7 7.14 2.34 12 6.92 3.20 19 7.00 2.73 Water and s anitation* 67 8.48 1.75 23 7.30 2.62 26 8.04 1.91 26 8.04 1.87 7 8.43 1.27 14 8.71 1.14 20 7.10 2.47 Trade and exports 58 7.00 2.18 22 6.59 2.28 25 7.04 1.59 20 6.75 2.22 7 6.86 1.35 10 7.30 2.58 18 6.17 2.81 Econom ic growth* 65 8.71 1.66 22 6.86 2.78 24 7.83 1.74 29 8.31 2.14 7 8.86 1.07 15 8.73 1.75 19 6.89 2.79 Energy* 66 9.24 1.24 22 8.09 2.71 26 8.35 1.67 28 8.93 1.84 7 9.14 1.07 13 9.08 1.26 20 7.55 2.74 Dis as ter m anagem ent* 59 7.49 2.12 22 6.09 2.74 24 7.17 1.74 22 7.32 2.23 6 6.17 2.32 14 7.79 2.29 17 5.53 2.48 Public s ector governance/ reform 58 8.07 1.81 21 7.52 2.34 26 8.31 1.67 24 7.79 2.36 6 7.67 2.58 14 8.93 2.40 19 6.74 2.60 Job creation/em ploym ent* 61 8.82 1.57 23 7.17 2.85 27 8.41 1.89 26 8.23 2.14 7 8.57 1.72 13 9.08 2.02 20 7.05 2.74 Financial m arkets 54 7.26 1.85 19 6.05 2.39 23 6.96 1.66 20 7.80 2.04 6 6.33 2.16 13 6.85 2.97 20 6.60 2.62 Equality of opportunity 54 7.06 2.14 20 6.50 2.95 25 7.36 1.75 23 7.09 2.94 8 7.00 3.12 13 8.00 2.68 19 6.32 2.33 Health* 63 8.54 1.63 20 7.40 2.62 26 8.12 1.68 24 8.58 2.15 7 8.86 .90 13 8.77 1.54 22 6.91 2.52 Rural developm ent* 59 8.95 1.37 22 7.64 2.38 28 8.50 1.60 24 8.08 2.19 5 8.60 1.67 12 8.83 1.47 20 7.70 2.64 Global/regional integration 58 7.02 2.05 20 6.65 2.30 23 7.39 1.62 17 6.88 1.73 7 5.71 2.14 12 6.17 3.01 18 6.33 2.61 Food s ecurity 59 8.42 1.51 22 7.59 2.68 26 8.19 1.52 28 7.18 2.82 6 8.50 1.87 12 8.42 1.83 21 7.29 2.39 Education 62 8.66 1.87 22 7.86 2.08 27 8.41 1.34 26 8.35 2.53 7 8.29 2.87 14 9.21 .97 22 7.55 2.76 Social protection* 59 7.47 2.28 21 6.52 2.58 23 7.61 1.47 24 6.08 3.15 7 8.14 1.68 13 7.38 2.53 19 5.95 2.61 Clim ate change 59 7.37 2.23 22 6.05 2.63 25 7.24 1.36 26 6.38 2.99 7 6.29 2.87 12 7.67 2.23 19 6.53 2.84 Agricultural developm ent* 64 9.27 1.17 21 7.67 2.71 28 8.43 1.55 28 8.04 3.07 7 9.00 1.41 14 9.43 .85 21 7.95 2.65 Natural res ource m anagem ent 64 7.42 2.39 20 6.00 2.58 25 7.80 1.71 25 7.56 2.79 7 7.14 2.12 14 6.86 3.32 19 6.68 2.87 *Significantly different between stakeholder groups 91 The World Bank Group Senegal Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Senegal? (1-Not effective at all, 10-Very effective) Which of the following bes t des cribes your current pos ition? Em ployee of a Private Sector/ Independent Academ ia/ Minis try/ Financial Sector/ Governm ent Res earch Ins titute/ Cons ultant /PMU Private Bank CSO Media Ins titution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti corruption* 45 6.04 2.58 16 3.50 2.45 22 6.27 2.03 18 5.61 2.55 6 5.50 2.59 7 5.00 3.11 13 4.85 3.24 Inform ation and com m unications 35 6.14 1.97 18 4.06 1.83 19 5.84 1.71 20 5.85 2.60 5 6.20 1.64 6 5.00 2.53 13 4.92 2.50 technology* Trans port* 58 7.48 2.00 19 5.00 2.43 20 6.95 1.70 20 6.55 2.33 7 5.29 .95 9 7.11 2.52 18 6.06 2.48 Crim e and violence* 28 4.61 1.83 14 2.79 2.04 18 5.33 1.85 16 4.00 2.83 5 4.80 1.64 4 3.00 2.83 10 4.40 2.55 Law and jus tice* 40 5.60 2.31 18 3.56 2.23 18 6.28 1.45 20 4.60 2.52 6 4.83 1.33 8 5.00 3.16 13 4.62 2.36 Urban developm ent* 44 6.68 1.96 16 3.75 2.08 20 5.90 1.68 18 5.83 2.12 6 5.67 1.03 8 6.63 1.77 16 4.81 2.10 Environm ental s us tainability* 50 6.88 1.89 16 4.19 2.54 21 6.19 1.86 18 4.78 1.93 7 4.57 1.99 7 5.86 3.02 14 5.29 2.81 Regulatory fram ework* 37 6.51 2.02 16 4.00 2.22 19 6.53 1.47 14 6.79 2.42 7 5.14 2.41 6 7.33 1.37 13 5.15 2.30 Com m unicable/non-com m unicable 35 6.26 2.34 14 3.64 2.44 20 6.45 1.79 15 5.13 2.80 6 6.33 3.01 5 6.40 2.07 13 5.46 2.63 dis eas es * Poverty reduction* 53 6.81 2.04 20 4.50 2.52 20 7.05 1.57 18 6.22 2.56 7 6.14 2.67 10 6.60 2.32 17 4.41 2.65 Gender equity 34 5.76 2.59 18 4.22 2.34 18 5.67 1.53 14 5.86 2.28 6 4.17 2.56 6 5.33 2.88 12 4.75 2.42 Dom es tic private s ector developm ent* 44 6.18 2.08 18 3.89 2.40 19 6.16 1.38 14 4.57 1.79 6 6.00 2.19 5 5.80 2.28 13 4.69 2.46 Foreign direct inves tm ent 35 6.23 2.07 18 4.89 2.95 17 6.53 1.50 16 7.25 1.91 4 5.75 .96 5 6.20 2.68 13 5.62 2.81 Water and s anitation* 50 6.86 2.12 19 4.42 2.59 22 6.36 1.87 18 6.56 2.25 5 6.20 2.95 6 6.83 2.32 15 5.67 2.44 Trade and exports * 30 5.93 2.12 16 3.94 2.14 18 6.22 1.40 15 6.00 2.17 5 5.20 1.48 3 6.33 2.08 12 4.50 2.58 Econom ic growth* 51 6.86 1.95 19 4.11 2.18 21 6.76 1.64 19 6.47 2.06 9 6.44 2.40 8 6.25 1.67 15 4.87 2.53 Energy* 55 6.75 2.04 20 4.25 2.34 20 6.45 1.32 19 6.21 2.25 7 5.71 1.98 7 5.57 2.51 15 5.00 2.73 Dis as ter m anagem ent* 41 5.59 2.07 17 3.65 2.21 18 6.06 1.73 15 5.07 1.79 5 4.40 1.95 5 4.80 3.11 11 3.91 1.97 Public s ector governance/ reform * 47 6.89 2.19 19 4.21 2.32 20 7.25 1.41 16 7.75 1.44 7 6.57 1.51 8 6.25 2.19 15 4.93 2.84 Job creation/em ploym ent* 47 5.57 2.13 18 3.22 1.96 21 5.14 1.68 18 4.56 2.41 6 5.00 2.19 7 3.86 2.19 16 4.50 2.16 Financial m arkets * 26 6.12 1.66 16 4.00 2.19 18 6.28 1.53 14 5.57 2.31 5 6.20 .84 4 7.50 1.73 10 4.60 3.20 Equality of opportunity* 33 5.85 2.17 18 3.50 2.09 14 5.50 1.16 14 4.86 2.74 5 5.00 2.35 6 5.17 3.31 11 4.18 2.23 Health* 52 6.90 1.74 20 4.70 2.05 22 6.68 1.91 20 5.85 2.54 9 7.00 2.18 9 5.89 2.09 16 5.44 2.76 Rural developm ent* 53 6.83 2.03 20 4.40 1.70 22 6.27 1.64 19 5.21 2.97 6 5.33 2.42 8 6.75 1.67 14 5.00 2.57 Global/regional integration* 33 6.30 2.10 17 3.71 1.93 17 6.76 1.39 15 5.93 1.91 5 4.80 2.28 5 5.80 2.49 12 5.08 2.75 Food s ecurity* 47 6.43 2.17 19 3.95 1.75 22 6.82 1.71 20 6.10 2.65 7 4.43 2.99 9 6.11 2.32 14 5.29 2.40 Education* 53 7.04 1.96 19 4.89 2.02 22 7.41 1.30 20 6.10 2.55 7 5.86 1.95 12 7.00 2.17 15 5.80 2.14 Social protection* 37 4.89 2.13 19 4.11 2.05 18 5.94 1.21 18 4.72 2.11 6 4.50 1.76 7 6.43 1.40 12 4.25 2.49 Clim ate change 38 5.74 2.34 16 3.88 2.03 18 5.89 1.88 20 4.45 2.24 3 5.67 1.15 4 5.75 2.50 11 5.00 2.53 Agricultural developm ent* 55 7.35 2.10 18 4.33 2.09 21 6.10 1.34 20 6.05 2.46 6 4.17 1.72 8 6.38 1.41 16 4.94 2.69 Natural res ource m anagem ent* 37 5.43 2.51 14 3.14 2.07 16 6.13 1.20 18 4.67 2.40 4 5.00 0.00 5 4.40 2.70 13 5.23 2.39 *Significantly different between stakeholder groups 92 The World Bank Group Senegal Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) Where are the World Bank Group’s decisions made primarily that support the program in Senegal? (Select only ONE response) Employee of a Private Sector/ Independent Academia/ Ministry/ Financial Sector/ Gov. Research Institute/ Percentage of Respondents Consultant /PMU Private Bank CSO Media Institution Think Tanks Other At the Headquarters (in Washington D.C.) 55.0% 58.3% 50.0% 41.2% 77.8% 50.0% 58.6% In the country 12.5% 4.2% 10.0% 14.7% 11.1% 11.1% 17.2% Don’t know 32.5% 37.5% 40.0% 44.1% 11.1% 38.9% 24.1% Which of the following bes t des cribes your current pos ition? Em ployee of a Private Sector/ Independent Academ ia/ Minis try/ Financial Sector/ Governm ent Res earch Ins titute/ Cons ultant /PMU Private Bank CSO Media Ins titution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 71 6.58 1.92 19 3.95 1.78 24 6.00 1.62 23 6.78 2.15 8 6.13 1.55 14 5.79 1.48 21 5.33 2.20 developm ent res ults in Senegal?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group in Senegal? (1-Strongly disagree, 10-Strongly agree) Which of the following bes t des cribes your current pos ition? Em ployee of a Private Sector/ Independent Academ ia/ Minis try/ Financial Sector/ Governm ent Res earch Ins titute/ Cons ultant /PMU Private Bank CSO Media Ins titution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial 69 6.55 2.00 20 4.55 1.73 24 5.79 1.77 27 5.41 2.80 9 5.11 1.05 12 6.42 1.83 20 5.30 2.18 ins trum ents m eet the needs of Senegal* The World Bank Group m eets Senegal’s 66 6.06 2.00 20 5.10 2.29 24 6.17 1.71 25 6.44 2.47 8 6.00 1.20 16 6.44 1.93 16 5.00 2.16 needs for knowledge s ervices *Significantly different between stakeholder groups Which of the following bes t des cribes your current pos ition? Em ployee of a Private Sector/ Independent Academ ia/ Minis try/ Financial Sector/ Governm ent Res earch Ins titute/ Cons ultant /PMU Private Bank CSO Media Ins titution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that Senegal received value for m oney from the World 34 6.44 1.76 17 3.88 2.06 16 5.81 1.33 18 6.89 2.08 7 5.57 2.07 7 7.14 2.27 16 5.69 2.73 Bank Group’s fee-bas ed products /s ervices ?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups Which of the following bes t des cribes your current pos ition? Em ployee of a Private Sector/ Independent Academ ia/ Minis try/ Financial Sector/ Governm ent Res earch Ins titute/ Cons ultant /PMU Private Bank CSO Media Ins titution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group m eas ures and corrects its 46 6.35 2.10 18 4.17 2.18 18 5.67 1.53 17 6.35 2.74 6 6.67 1.21 12 5.42 2.11 16 5.25 2.38 work in real tim e in Senegal?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 93 The World Bank Group Senegal Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? (Select only ONE response) Employee of a Private Sector/ Independent Academia/ Ministry/ Financial Sector/ Gov. Research Institute/ Percentage of Respondents Consultant /PMU Private Bank CSO Media Institution Think Tanks Other Weekly 14.8% 0.0% 2.9% 11.4% 0.0% 11.1% 14.3% Monthly 27.2% 24.0% 14.3% 25.7% 33.3% 38.9% 3.6% A few times a year 22.2% 28.0% 37.1% 20.0% 44.4% 22.2% 46.4% Rarely 28.4% 32.0% 40.0% 22.9% 11.1% 22.2% 17.9% Never 7.4% 16.0% 5.7% 20.0% 11.1% 5.6% 17.9% In Senegal, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of a Private Sector/ Independent Academia/ Ministry/ Financial Sector/ Government Research Institute/ Consultant /PMU Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely* 65 7.20 1.86 17 5.53 2.29 22 7.23 1.72 22 6.64 2.82 5 8.20 1.10 11 6.64 1.36 17 5.65 2.21 Include appropriate level of stakeholder 49 6.53 1.72 14 4.21 2.12 20 6.40 1.31 18 6.06 2.78 8 5.50 1.20 8 5.50 1.69 15 4.87 2.03 Are relevant to Senegal’s development 62 7.18 1.82 16 4.75 2.32 23 6.13 1.74 22 5.95 2.68 7 6.29 1.70 13 6.77 2.17 19 5.53 2.29 priorities* Lead to practical solutions* 60 7.03 2.07 18 4.11 1.97 21 6.71 1.55 22 6.14 2.27 7 5.71 1.70 11 6.36 2.06 17 4.35 2.50 Are accessible* 59 6.86 2.00 17 5.12 2.12 22 6.45 2.13 21 6.14 2.63 6 5.50 2.43 10 6.10 2.56 17 4.94 2.36 Are source of relevant information on 62 7.52 2.04 17 5.41 2.24 21 7.29 2.00 22 6.91 2.47 5 7.80 1.48 12 7.33 1.67 18 5.67 2.35 global good practices* Enhance your knowledge and/or skills 63 7.37 2.10 17 6.35 1.97 22 7.41 1.65 22 6.73 2.73 9 6.44 2.24 12 6.92 1.93 21 6.00 2.32 Are adequately disseminated* 57 6.02 1.99 16 4.38 2.00 23 5.96 2.16 23 6.04 2.48 5 6.80 .84 13 5.46 2.96 19 3.95 2.04 Are adaptable to Senegal’s specific development challenges and country 61 6.93 1.87 15 4.87 2.23 23 6.48 1.81 21 5.52 2.40 5 6.60 1.14 11 6.64 1.69 18 5.39 2.33 circumstances* *Significantly different between stakeholder groups Which of the following bes t des cribes your current pos ition? Em ployee of a Private Sector/ Independent Academ ia/ Minis try/ Financial Sector/ Governm ent Res earch Ins titute/ Cons ultant /PMU Private Bank CSO Media Ins titution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how s ignificant a contribution do you believe the World Bank Group's 62 7.10 1.66 21 5.14 2.17 23 6.65 1.75 24 7.13 2.01 8 7.13 1.36 16 7.50 2.13 23 5.78 2.17 knowledge work and activities m ake to developm ent res ults in your country?* Overall, how would you rate the technical quality of the World Bank Group's 64 7.41 1.58 19 5.79 2.04 23 6.74 1.57 19 6.58 1.92 8 7.50 1.69 15 8.00 1.89 22 6.05 2.28 knowledge work and activities ?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholder groups 94 The World Bank Group Senegal Country Opinion Survey 2014 E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Group’s technical assistance/advisory work contribute to solving Senegal’s development challenges? (1-To no degree at all, 10-To a very significant degree) Which of the following bes t des cribes your current pos ition? Em ployee of a Private Sector/ Independent Academ ia/ Minis try/ Financial Sector/ Governm ent Res earch Ins titute/ Cons ultant /PMU Private Bank CSO Media Ins titution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Conceptualization (unders tanding and 61 7.10 1.77 19 4.84 2.06 24 6.21 2.11 18 5.89 2.11 8 7.38 1.92 15 7.07 2.19 16 5.31 2.27 fram ing the problem )* Des ign (apprais ing and planning the 63 7.32 1.68 21 5.52 2.36 26 6.88 1.82 22 6.68 2.25 7 6.29 1.80 14 6.50 2.44 17 5.88 2.20 s olutions )* Im plem entation (Executing, carrying out, m onitoring and m aking appropriate 62 7.15 1.79 20 5.00 2.53 23 6.22 1.68 21 6.76 2.47 9 6.33 2.60 12 7.50 1.83 17 5.41 2.03 adjus tm ents )* Evaluation (as s es s ing the im pact and 63 7.40 1.77 20 4.85 2.30 24 6.92 1.72 23 7.26 2.28 8 6.75 1.75 15 7.73 1.98 17 5.53 2.50 res ults )* *Significantly different between stakeholder groups To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which of the following bes t des cribes your current pos ition? Em ployee of a Private Sector/ Independent Academ ia/ Minis try/ Financial Sector/ Governm ent Res earch Ins titute/ Cons ultant /PMU Private Bank CSO Media Ins titution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group dis burs es funds 61 4.93 2.46 17 3.18 2.35 19 4.21 1.99 23 2.78 2.11 7 3.00 1.15 12 3.58 2.23 20 3.80 2.67 prom ptly* The World Bank Group effectively m onitors and evaluates the projects and program s 68 7.40 2.12 19 5.42 2.27 20 6.70 2.43 28 7.93 2.34 9 6.67 2.65 15 6.80 2.21 23 6.13 2.65 it s upports * The World Bank Group’s approvals and 59 5.66 2.26 17 4.29 2.08 18 5.00 1.64 19 4.95 2.12 7 4.43 1.27 12 5.50 2.07 18 4.89 2.03 reviews are done in a tim ely fas hion The World Bank Group’s “Safeguard 43 6.12 2.32 13 3.85 1.63 19 5.53 1.90 14 5.93 2.34 6 5.50 .84 6 6.17 2.86 15 5.00 2.14 Policy� requirem ents are reas onable* The World Bank Group’s conditions on its 60 6.18 2.30 15 4.20 1.70 20 4.60 1.88 17 5.29 2.57 8 4.13 1.46 11 4.64 2.58 18 4.56 2.45 lending are reas onable* The World Bank Group takes decis ions 51 5.67 2.41 16 4.25 1.69 22 5.32 2.23 15 4.27 2.15 7 4.57 .98 8 5.50 2.33 17 4.12 2.42 quickly in Senegal Working with the World Bank Group increas es Senegal’s ins titutional 56 7.25 1.86 20 5.35 2.41 25 6.60 2.29 25 6.24 2.49 9 6.67 2.29 13 7.23 2.20 22 5.50 2.58 capacity* The World Bank Group ens ures cons is tency and continuity through s taff 40 6.95 2.16 9 5.89 1.45 15 5.13 1.88 11 5.45 2.02 6 5.33 1.37 6 5.33 2.88 14 3.93 2.67 changes * Where country s ys tem s are adequate, the World Bank Group m akes appropriate us e 52 6.85 2.51 13 6.46 2.37 20 6.45 2.28 17 7.41 1.73 7 5.14 1.07 10 7.30 2.16 17 5.24 2.68 of them The World Bank Group provides effective 60 7.23 1.93 18 6.06 2.21 23 6.35 2.17 24 7.25 1.82 7 7.86 .90 12 6.75 2.01 21 5.43 2.79 im plem entation s upport* *Significantly different between stakeholder groups 95 The World Bank Group Senegal Country Opinion Survey 2014 E. Working with the World Bank Group (continued) Which of the following best describes the way the World Bank Group operates in Senegal? (Select only ONE response) Employee of a Private Sector/ Independent Academia/ Ministry/ Financial Sector/ Gov. Research Institute/ Percentage of Respondents Consultant /PMU Private Bank CSO Media Institution Think Tanks Other The World Bank Group does not take enough risk in Senegal 32.1% 29.2% 22.9% 32.4% 22.2% 35.3% 26.9% The World Bank Group’s approach to risk is appropriate 28.2% 12.5% 11.4% 23.5% 22.2% 17.6% 11.5% Don't know 33.3% 54.2% 45.7% 20.6% 44.4% 29.4% 42.3% Prefer not to answer 6.4% 4.2% 20.0% 23.5% 11.1% 17.6% 19.2% F. Recent Trends and the Future Role of the World Bank Group in Senegal Which of the following SHOULD the World Bank Group do to make itself of greater value in Senegal? (Choose no more than TWO) Employee of a Private Sector/ Independent Academia/ Percentage of Respondents Ministry/ Financial Sector/ Gov. Research Institute/ (Responses combined) Consultant /PMU Private Bank CSO Media Institution Think Tanks Other Provide more adequate data/knowledge/statistics/figures on Senegal’s economy 12.2% 12.5% 20.7% 22.9% 11.1% 20.0% 24.0% Collaborate more effectively with Government clients 28.0% 25.0% 20.7% 17.1% 22.2% 33.3% 16.0% Offer more innovative financial products* 12.2% 41.7% 27.6% 28.6% 11.1% 13.3% 24.0% Improve the competitiveness of its financing compared to markets 18.3% 4.2% 10.3% 14.3% 11.1% 26.7% 4.0% Reach out more to groups outside of Government 31.7% 25.0% 41.4% 34.3% 11.1% 20.0% 36.0% Improve the quality of its experts as related to Senegal’s specific challenges 25.6% 8.3% 10.3% 8.6% 33.3% 20.0% 16.0% Offer more innovative knowledge services* 2.4% 29.2% 6.9% 8.6% 11.1% 0.0% 8.0% Ensure greater selectivity in its work 3.7% 4.2% 0.0% 8.6% 0.0% 0.0% 4.0% Increase the level of capacity development in the country 29.3% 12.5% 31.0% 22.9% 11.1% 20.0% 20.0% Reduce the complexity of obtaining World Bank Group financing 23.2% 25.0% 17.2% 20.0% 66.7% 20.0% 24.0% Increase availability of Fee-Based services 2.4% 0.0% 3.4% 0.0% 0.0% 6.7% 4.0% Work faster 4.9% 12.5% 6.9% 5.7% 11.1% 6.7% 16.0% Other 2.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups When considering the combination of services that the World Bank Group offers in Senegal, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Senegal? (Select only ONE response) Employee of a Private Sector/ Independent Academia/ Ministry/ Financial Sector/ Gov. Research Institute/ Percentage of Respondents Consultant /PMU Private Bank CSO Media Institution Think Tanks Other Financial services 34.6% 50.0% 41.2% 45.7% 33.3% 58.8% 29.6% Knowledge products 14.8% 18.2% 23.5% 17.1% 22.2% 23.5% 14.8% Convening services 8.6% 0.0% 5.9% 11.4% 0.0% 5.9% 11.1% None of the above 0.0% 0.0% 0.0% 2.9% 0.0% 0.0% 3.7% The combination is appropriate for Senegal 28.4% 22.7% 5.9% 8.6% 44.4% 5.9% 29.6% Don't know 13.6% 9.1% 23.5% 14.3% 0.0% 5.9% 11.1% 96 The World Bank Group Senegal Country Opinion Survey 2014 G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Senegal? (Choose no more than TWO) Employee of a Private Sector/ Independent Academia/ Percentage of Respondents Ministry/ Financial Sector/ Gov. Research Institute/ (Responses combined) Consultant /PMU Private Bank CSO Media Institution Think Tanks Other Local newspapers 50.0% 45.8% 53.1% 65.7% 44.4% 56.3% 50.0% International newspapers 10.3% 12.5% 6.3% 11.4% 33.3% 12.5% 23.1% Local radio 5.1% 8.3% 9.4% 20.0% 0.0% 12.5% 7.7% International radio 7.7% 12.5% 6.3% 2.9% 11.1% 0.0% 19.2% Local television 17.9% 8.3% 37.5% 14.3% 22.2% 18.8% 30.8% International television 11.5% 12.5% 3.1% 0.0% 0.0% 6.3% 3.8% Periodicals 12.8% 12.5% 12.5% 5.7% 0.0% 6.3% 3.8% Internet 64.1% 62.5% 56.3% 57.1% 66.7% 62.5% 57.7% Social media 3.8% 0.0% 0.0% 5.7% 0.0% 0.0% 0.0% Blogs 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Mobile phones 0.0% 4.2% 0.0% 0.0% 0.0% 0.0% 3.8% Instant messaging 0.0% 0.0% 6.3% 2.9% 0.0% 6.3% 0.0% Other 7.7% 0.0% 3.1% 2.9% 22.2% 0.0% 0.0% How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Employee of a Private Sector/ Independent Academia/ Percentage of Respondents Ministry/ Financial Sector/ Gov. Research Institute/ (Responses combined) Consultant /PMU Private Bank CSO Media Institution Think Tanks Other Blogs* 1.2% 8.3% 0.0% 0.0% 0.0% 0.0% 11.1% Direct contact with World Bank Group 39.5% 25.0% 20.6% 31.4% 33.3% 33.3% 37.0% e-Newsletters 40.7% 50.0% 47.1% 40.0% 44.4% 33.3% 55.6% Instant messaging 4.9% 4.2% 2.9% 5.7% 11.1% 20.0% 0.0% World Bank Group’s seminars/workshops/conferences* 50.6% 16.7% 23.5% 40.0% 44.4% 46.7% 25.9% World Bank Group’s publications and other written materials 21.0% 20.8% 20.6% 22.9% 44.4% 33.3% 22.2% Mobile phones 2.5% 0.0% 8.8% 2.9% 0.0% 0.0% 3.7% Social media* 3.7% 8.3% 32.4% 25.7% 0.0% 6.7% 11.1% World Bank Group’s website 25.9% 41.7% 26.5% 14.3% 22.2% 6.7% 18.5% Other 1.2% 0.0% 2.9% 5.7% 0.0% 0.0% 3.7% *Significantly different between stakeholder groups Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Employee of a Private Sector/ Independent Academia/ Ministry/ Financial Sector/ Gov. Research Institute/ Percentage of Respondents Consultant /PMU Private Bank CSO Media Institution Think Tanks Other Yes 28.4% 24.0% 34.4% 26.5% 44.4% 29.4% 34.6% No 71.6% 76.0% 65.6% 73.5% 55.6% 70.6% 65.4% Have you requested information from the World Bank Group on its activities in the past year? Employee of a Private Sector/ Independent Academia/ Ministry/ Financial Sector/ Gov. Research Institute/ Percentage of Respondents Consultant /PMU Private Bank CSO Media Institution Think Tanks Other Yes 11.4% 15.4% 10.0% 32.3% 11.1% 18.8% 20.8% No 88.6% 84.6% 90.0% 67.7% 88.9% 81.3% 79.2% 97 The World Bank Group Senegal Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Were you able to obtain this information? Employee of a Private Sector/ Independent Academia/ Ministry/ Financial Sector/ Gov. Research Institute/ Percentage of Respondents Consultant /PMU Private Bank CSO Media Institution Think Tanks Other Yes 100.0% 50.0% 100.0% 75.0% 100.0% 66.7% 75.0% No 0.0% 50.0% 0.0% 25.0% 0.0% 33.3% 25.0% Do you have access to the Internet? Employee of a Private Sector/ Independent Academia/ Ministry/ Financial Sector/ Gov. Research Institute/ Percentage of Respondents Consultant /PMU Private Bank CSO Media Institution Think Tanks Other Yes 97.4% 96.2% 90.3% 93.8% 100.0% 94.1% 96.2% No 2.6% 3.8% 9.7% 6.3% 0.0% 5.9% 3.8% Do you use/have used the World Bank Group website? Employee of a Private Sector/ Independent Academia/ Ministry/ Financial Sector/ Gov. Research Institute/ Percentage of Respondents Consultant /PMU Private Bank CSO Media Institution Think Tanks Other Yes 74.4% 57.7% 59.4% 79.4% 77.8% 70.6% 68.0% No 25.6% 42.3% 40.6% 20.6% 22.2% 29.4% 32.0% Which do you primarily use? Employee of a Private Sector/ Independent Academia/ Ministry/ Financial Sector/ Gov. Research Institute/ Percentage of Respondents Consultant /PMU Private Bank CSO Media Institution Think Tanks Other The World Bank Group’s country website (www.worldbank.org/senegal) 44.7% 33.3% 55.2% 54.8% 28.6% 14.3% 45.5% The World Bank Group’s main website (www.worldbank.org) 55.3% 66.7% 44.8% 45.2% 71.4% 85.7% 54.5% Which Internet connection do you use primarily when visiting a World Bank Group website? Employee of a Private Sector/ Independent Academia/ Ministry/ Financial Sector/ Gov. Research Institute/ Percentage of Respondents Consultant /PMU Private Bank CSO Media Institution Think Tanks Other High speed 82.7% 95.5% 75.0% 74.2% 87.5% 86.7% 87.0% Dial-up 17.3% 4.5% 25.0% 25.8% 12.5% 13.3% 13.0% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which of the following bes t des cribes your current pos ition? Em ployee of a Private Sector/ Independent Academ ia/ Minis try/ Financial Sector/ Governm ent Res earch Ins titute/ Cons ultant /PMU Private Bank CSO Media Ins titution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I us e/cons ult World Bank Group’s data 66 6.18 2.73 20 5.20 3.16 24 4.71 2.76 24 6.13 3.23 8 7.13 3.09 14 5.57 3.13 18 4.94 2.48 m ore often than I did a few years ago I find the World Bank Group’s webs ites 58 7.41 1.92 18 5.67 2.52 25 6.64 1.63 19 7.05 2.39 5 7.60 .89 13 6.62 2.96 15 5.40 2.32 eas y to navigate* I find the inform ation on the World Bank 60 7.65 2.05 18 6.50 2.50 25 7.04 1.62 20 6.65 2.41 5 7.40 1.14 12 8.08 1.98 15 5.40 2.67 Group’s webs ites us eful* The World Bank Group’s s ocial m edia channels are valuable s ources of 31 5.81 2.65 17 5.35 2.57 20 6.05 2.28 19 6.89 2.79 2 4.00 2.83 9 6.56 2.55 12 5.17 2.52 inform ation about the ins titution When I need inform ation from the World 59 6.31 2.95 18 4.11 2.85 25 5.44 2.55 27 5.37 3.25 7 6.43 3.26 14 4.93 3.32 19 5.79 2.95 Bank Group I know how to find it The World Bank Group is res pons ive to 37 7.41 2.13 12 3.67 1.87 15 6.53 2.13 19 5.74 3.16 4 6.50 1.73 4 6.00 3.83 15 5.53 3.20 m y inform ation reques ts and inquiries * *Significantly different between stakeholder groups 98 The World Bank Group Senegal Country Opinion Survey 2014 H. Background Information Currently, do you professionally collaborate/work with the World Bank Group in your country?* Employee of a Private Sector/ Independent Academia/ Ministry/ Financial Sector/ Gov. Research Institute/ Percentage of Respondents Consultant /PMU Private Bank CSO Media Institution Think Tanks Other Yes 69.1% 26.9% 14.7% 20.6% 33.3% 16.7% 31.0% No 30.9% 73.1% 85.3% 79.4% 66.7% 83.3% 69.0% *Significantly different between stakeholder groups Which of the following agencies of the World Bank Group do you primarily engage with in Senegal? (Select all that apply) Employee of a Private Sector/ Independent Academia/ Percentage of Respondents Ministry/ Financial Sector/ Gov. Research Institute/ (Responses combined) Consultant /PMU Private Bank CSO Media Institution Think Tanks Other The World Bank (IDA)* 64.1% 13.0% 12.1% 16.1% 50.0% 23.5% 42.3% The International Finance Corporation (IFC) 10.3% 13.0% 0.0% 6.5% 0.0% 5.9% 19.2% The Multilateral Investment Guarantee Agency (MIGA)* 0.0% 0.0% 6.1% 9.7% 0.0% 0.0% 7.7% None* 35.9% 73.9% 84.8% 80.6% 50.0% 70.6% 57.7% *Significantly different between stakeholder groups Do your projects involve both the World Bank and IFC?* Employee of a Private Sector/ Independent Academia/ Ministry/ Financial Sector/ Gov. Research Institute/ Percentage of Respondents Consultant /PMU Private Bank CSO Media Institution Think Tanks Other Yes 33.3% 13.0% 6.1% 3.8% 14.3% 21.4% 33.3% No 66.7% 87.0% 93.9% 96.2% 85.7% 78.6% 66.7% *Significantly different between stakeholder groups If yes, what was your view on the two institutions working together in Senegal? (Select only ONE response) Employee of a Private Sector/ Independent Academia/ Ministry/ Financial Sector/ Gov. Research Institute/ Percentage of Respondents Consultant /PMU Private Bank CSO Media Institution Think Tanks Other Working well together 43.5% 0.0% 0.0% 100.0% 100.0% 0.0% 25.0% Collaborating but needs improvement 34.8% 33.3% 100.0% 0.0% 0.0% 0.0% 62.5% Other 8.7% 66.7% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 13.0% 0.0% 0.0% 0.0% 0.0% 100.0% 12.5% Which of the following describes most of your exposure to the World Bank Group in Senegal? (Choose no more than TWO) Academia/ Employee of a Private Sector/ Independent Research Percentage of Respondents Ministry/ Financial Sector/ Gov. Institute/ (Responses combined) Consultant /PMU Private Bank CSO Media Institution Think Tanks Other Observer* 19.0% 57.1% 48.4% 46.9% 22.2% 29.4% 37.0% Use World Bank Group reports/data 20.3% 14.3% 41.9% 15.6% 33.3% 23.5% 25.9% Engage in World Bank Group related/sponsored events/activities 29.1% 9.5% 29.0% 34.4% 11.1% 35.3% 11.1% Collaborate as part of my professional duties* 58.2% 19.0% 12.9% 12.5% 55.6% 11.8% 44.4% Use World Bank Group website for information, data, research, etc. 30.4% 38.1% 38.7% 50.0% 33.3% 58.8% 25.9% *Significantly different between stakeholder groups 99 The World Bank Group Senegal Country Opinion Survey 2014 Appendix C: Responses to All Questions by Geographic Locations A. General Issues facing Senegal In general, would you say that Senegal is headed in...? Percentage of Respondents Dakar Other city Rural area The right direction 60.1% 65.2% 69.2% The wrong direction 7.8% 4.3% 0.0% Not sure 32.1% 30.4% 30.8% Listed below are a number of development priorities in Senegal. Please identify which of the following you consider the most important development priorities in Senegal? Percentage of Respondents (Responses combined) Dakar Other city Rural area Social protection 11.5% 9.1% 9.1% Transport 23.1% 22.7% 18.2% Public sector governance/ reform 37.9% 45.5% 18.2% Global/regional integration 2.2% 0.0% 9.1% Gender equity* 2.7% 0.0% 18.2% Domestic private sector development 21.4% 18.2% 9.1% Foreign direct investment 2.7% 9.1% 0.0% Water and sanitation 4.9% 0.0% 0.0% Anti corruption 13.2% 13.6% 27.3% Job creation/employment 20.9% 22.7% 0.0% Rural development* 7.1% 4.5% 27.3% Financial markets* 0.5% 0.0% 9.1% Urban development 0.5% 0.0% 0.0% Environmental sustainability* 0.5% 4.5% 9.1% Equality of opportunity 3.3% 0.0% 9.1% Health 18.7% 9.1% 9.1% Education 37.9% 22.7% 27.3% Poverty reduction 12.6% 18.2% 9.1% Energy 23.6% 31.8% 9.1% Food security* 4.9% 9.1% 27.3% Climate change 2.2% 0.0% 0.0% Agricultural development 23.1% 40.9% 36.4% Trade and exports 2.7% 4.5% 9.1% Crime and violence 2.2% 0.0% 0.0% Economic growth 7.7% 9.1% 9.1% Law and justice 3.3% 0.0% 0.0% Regulatory framework 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% Natural resource management 2.7% 4.5% 0.0% Disaster management 0.0% 0.0% 0.0% Information and communications technology 1.1% 0.0% 0.0% *Significantly different between geographic locations 100 The World Bank Group Senegal Country Opinion Survey 2014 A. General Issues facing Senegal (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Senegal? (Choose no more than THREE) Percentage of Respondents (Responses combined) Dakar Other city Rural area Water and sanitation 11.3% 13.6% 25.0% Equality of opportunity 10.3% 0.0% 8.3% Economic growth 25.6% 18.2% 8.3% Climate change 1.5% 0.0% 0.0% Global/regional integration 1.5% 4.5% 0.0% Gender equity* 2.1% 0.0% 25.0% Rural development 34.4% 27.3% 50.0% Urban development 1.5% 0.0% 0.0% Regulatory framework 2.6% 0.0% 0.0% Social protection 10.8% 4.5% 0.0% Law and justice 5.1% 4.5% 0.0% Transport 11.3% 18.2% 0.0% Crime and violence* 0.0% 0.0% 8.3% Communicable/non-communicable diseases 0.5% 0.0% 0.0% Information and communications technology 1.5% 0.0% 0.0% Anti corruption 15.9% 4.5% 8.3% Domestic private sector development 19.0% 22.7% 8.3% Foreign direct investment 1.5% 0.0% 0.0% Education 30.3% 36.4% 41.7% Energy 8.7% 9.1% 0.0% Public sector governance/ reform 14.4% 9.1% 16.7% Natural resource management 1.5% 0.0% 0.0% Environmental sustainability 0.0% 0.0% 0.0% Disaster management 0.0% 0.0% 0.0% Health 10.8% 22.7% 16.7% Agricultural development 34.4% 40.9% 50.0% Job creation/employment* 34.4% 50.0% 8.3% Financial markets 0.0% 0.0% 0.0% Trade and exports* 0.5% 0.0% 8.3% Food security 8.7% 13.6% 16.7% *Significantly different between geographic locations 101 The World Bank Group Senegal Country Opinion Survey 2014 A. General Issues facing Senegal (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Senegal? (Choose no more than THREE) Percentage of Respondents (Responses combined) Dakar Other city Rural area Energy 42.9% 21.7% 21.4% Gender equity 2.0% 0.0% 0.0% Equality of opportunity 1.5% 4.3% 7.1% Social protection* 0.5% 8.7% 7.1% Global/regional integration 1.0% 4.3% 0.0% Climate change 0.5% 0.0% 0.0% Anti corruption 13.8% 8.7% 21.4% Disaster management 0.0% 0.0% 0.0% Rural development* 23.0% 8.7% 50.0% Foreign direct investment 14.3% 21.7% 0.0% Urban development 0.0% 0.0% 0.0% Water and sanitation 2.6% 0.0% 7.1% Education 10.2% 13.0% 14.3% Information and communications technology 4.1% 13.0% 7.1% Regulatory framework 3.6% 8.7% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% Trade and exports 14.8% 4.3% 7.1% Public sector governance/ reform 22.4% 21.7% 14.3% Domestic private sector development 44.4% 39.1% 35.7% Job creation/employment 29.6% 43.5% 14.3% Agricultural development 35.2% 39.1% 42.9% Food security 3.1% 0.0% 0.0% Transport 12.2% 17.4% 14.3% Natural resource management 4.6% 8.7% 7.1% Environmental sustainability 1.0% 0.0% 7.1% Health 5.1% 4.3% 14.3% Law and justice 1.5% 8.7% 0.0% Crime and violence 0.0% 0.0% 0.0% Financial markets 5.1% 0.0% 7.1% *Significantly different between geographic locations When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Senegal? (Choose no more than TWO) Percentage of Respondents (Responses combined) Dakar Other city Rural area Better employment opportunities for young people 31.6% 16.7% 36.4% Better employment opportunities for women 9.9% 0.0% 27.3% Greater access to micro-finance for the poor 13.8% 27.8% 18.2% Greater voice and participation for citizens to help ensure greater 7.2% 11.1% 0.0% accountability Greater access to health and nutrition for citizens 8.6% 11.1% 0.0% Better entrepreneurial opportunities 25.0% 38.9% 18.2% A growing middle class 11.2% 11.1% 18.2% Better opportunity for the poor who live in rural areas 15.1% 5.6% 27.3% Better opportunity for the poor who live in urban areas 2.6% 0.0% 9.1% Consistent economic growth 17.8% 16.7% 9.1% More reliable social safety net 8.6% 16.7% 0.0% Greater equity of fiscal policy 8.6% 22.2% 0.0% Education and training that better ensure job opportunity 28.3% 5.6% 18.2% Better quality public services 7.2% 11.1% 9.1% Other 1.3% 5.6% 0.0% 102 The World Bank Group Senegal Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group Which best represents your geographic location? Dakar Other city Rural area N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in Senegal? 192 4.92 2.83 23 4.43 2.11 14 4.64 3.15 (1-Not familiar at all, 10-Extremely familiar) Which best represents your geographic location? Dakar Other city Rural area N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 165 5.68 2.24 20 4.70 2.36 12 6.33 2.10 effectiveness in Senegal. (1-Not effective at all, 10-Very effective) Which best represents your geographic location? Dakar Other city Rural area N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Senegal solve its most complicated development 150 6.45 2.22 14 5.43 2.06 11 5.82 2.36 challenges? (1-To no degree at all, 10-To a very significant degree) When thinking about how the World Bank Group can have the most impact on development results in Senegal, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Senegal? (Choose no more than THREE) Percentage of Respondents (Responses combined) Dakar Other city Rural area Social protection 7.2% 4.5% 0.0% Public sector governance/ reform 24.6% 27.3% 14.3% Transport 23.6% 31.8% 21.4% Poverty reduction 24.1% 31.8% 21.4% Global/regional integration 2.6% 4.5% 7.1% Gender equity 0.5% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% Domestic private sector development 14.4% 18.2% 7.1% Rural development* 16.4% 9.1% 50.0% Foreign direct investment* 3.1% 13.6% 0.0% Water and sanitation 5.6% 0.0% 0.0% Energy 18.5% 18.2% 21.4% Job creation/employment 20.5% 22.7% 14.3% Financial markets 0.5% 0.0% 0.0% Urban development 1.0% 0.0% 0.0% Environmental sustainability* 1.5% 0.0% 14.3% Equality of opportunity 7.7% 0.0% 7.1% Health 19.5% 9.1% 21.4% Education 39.5% 36.4% 21.4% Food security 7.2% 4.5% 21.4% Climate change 0.5% 0.0% 0.0% Agricultural development 32.3% 40.9% 35.7% Trade and exports 2.1% 9.1% 7.1% Economic growth 10.3% 4.5% 7.1% Law and justice 1.5% 0.0% 0.0% Regulatory framework 1.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% Natural resource management 1.5% 9.1% 0.0% Anti corruption 10.3% 0.0% 0.0% Information and communications technology* 0.5% 0.0% 7.1% Disaster management 0.0% 0.0% 0.0% *Significantly different between geographic locations 103 The World Bank Group Senegal Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Senegal? Greatest Value Percentage of Respondents Dakar Other city Rural area Convening/facilitating* 6.2% 0.0% 20.0% Data 1.7% 8.7% 0.0% Policy advice, studies, analyses 14.0% 21.7% 20.0% Financial resources 37.1% 43.5% 33.3% Capacity development 17.4% 8.7% 13.3% Technical assistance 10.7% 4.3% 6.7% Mobilizing third party financial resources 7.9% 8.7% 6.7% Donor coordination 3.9% 4.3% 0.0% Linkage to non-Bank expertise 1.1% 0.0% 0.0% Other 0.0% 0.0% 0.0% *Significantly different between geographic locations nd 2 Greatest Value Percentage of Respondents Dakar Other city Rural area Convening/facilitating 6.2% 8.7% 14.3% Data 3.4% 0.0% 7.1% Policy advice, studies, analyses 14.6% 4.3% 0.0% Financial resources 16.9% 26.1% 7.1% Capacity development 21.9% 17.4% 21.4% Technical assistance 9.6% 13.0% 21.4% Mobilizing third party financial resources 9.6% 8.7% 7.1% Donor coordination 7.3% 13.0% 7.1% Linkage to non-Bank expertise 9.6% 8.7% 14.3% Other 1.1% 0.0% 0.0% How effectively do the World Bank Group’s activities below support Senegal’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) Which best represents your geographic location? Dakar Other city Rural area N Mean SD N Mean SD N Mean SD Convening/facilitating 114 5.57 2.01 13 5.77 2.28 7 7.29 1.98 Data 113 6.48 2.08 16 6.00 2.56 6 7.33 1.51 Policy advice, studies, analyses 143 6.31 2.31 14 6.57 2.24 9 6.89 1.69 Financial resources 152 6.88 2.20 16 7.69 1.14 9 7.33 2.60 Technical assistance 131 6.33 2.37 16 6.06 2.41 9 7.67 1.50 Mobilizing third party financial resources 121 6.24 2.26 15 6.60 2.47 7 7.57 1.99 Donor coordination* 113 5.87 2.33 14 7.64 2.37 6 6.67 1.51 Linkage to non-Bank expertise 110 5.36 2.33 15 4.93 2.87 6 6.50 1.38 *Significantly different between geographic locations The World Bank Group can provide capacity building support in a number of ways in Senegal. To what degree would Senegal benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Dakar Other city Rural area N Mean SD N Mean SD N Mean SD Groups outside of government to help them more effectively engage 168 7.65 2.18 21 7.10 2.00 11 8.00 1.55 and participate in development efforts The public sector, related to implementation of specific development 175 8.11 2.00 21 7.52 2.04 10 8.20 1.32 projects on the ground The public sector, related to changing institutions 153 7.36 2.06 21 7.29 1.65 7 7.43 1.90 The private sector, related to institutional and policy change 158 7.48 2.14 22 6.77 2.35 8 7.63 1.60 104 The World Bank Group Senegal Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Senegal? (1-Not effective at all, 10-Very effective) Which bes t repres ents your geographic location? Dakar Other city Rural area N Mean SD N Mean SD N Mean SD Project im plem entation (or other organizational s trengthening) 133 6.68 2.12 15 7.20 1.26 11 8.00 1.34 Citizen engagem ent (incorporating citizens ' voices into developm ent) 109 5.35 2.28 15 4.73 2.52 8 6.13 2.47 Policy des ign (for clarity and better incentives to achieve developm ent 124 6.22 2.15 17 6.71 2.31 9 7.22 1.64 goals ) When thinking about how to improve capacity building in Senegal to help ensure better development results, looking forward, how IMPORTANT is it for the WBG to be involved in the following aspects of capacity building? (1-Not important all, 10-Very important) Which bes t repres ents your geographic location? Dakar Other city Rural area N Mean SD N Mean SD N Mean SD Project im plem entation (or other organizational s trengthening) 154 7.89 2.00 20 8.40 1.47 9 8.67 1.22 Citizen engagem ent (incorporating citizens ' voices into developm ent) 150 7.83 2.08 18 7.39 2.23 7 8.86 .90 Policy des ign (for clarity and better incentives to achieve developm ent 144 7.67 2.04 20 7.80 1.51 7 9.14 1.07 goals ) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Senegal? (Choose no more than TWO) Percentage of Respondents (Responses combined) Dakar Other city Rural area Staff too inaccessible 18.1% 21.7% 6.7% Not exploring alternative policy options 6.4% 0.0% 6.7% Not adequately sensitive to political/social realities in Senegal 17.0% 21.7% 20.0% Not enough public disclosure of its work 11.7% 8.7% 6.7% Arrogant in its approach 5.3% 4.3% 0.0% Not aligned with country priorities 16.0% 26.1% 33.3% The credibility of its knowledge/data* 0.5% 0.0% 6.7% World Bank Group’s processes too complex 17.0% 4.3% 20.0% Not willing to honestly criticize policies and reform efforts in the country 11.7% 8.7% 0.0% Too influenced by developed countries 17.0% 34.8% 13.3% Imposing technocratic solutions without regard to political realities 13.3% 8.7% 6.7% World Bank Group’s processes too slow 12.8% 13.0% 13.3% Too bureaucratic in its operational policies and procedures 13.3% 26.1% 13.3% Not aligned with other donors’ work 2.7% 0.0% 0.0% Not collaborating enough with non-state actors 11.2% 0.0% 20.0% Not client focused 1.1% 0.0% 0.0% Other 1.6% 0.0% 0.0% Don’t know 10.1% 8.7% 13.3% *Significantly different between geographic locations Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Senegal? (Choose no more than TWO) Percentage of Respondents (Responses combined) Dakar Other city Rural area Capacity development 49.7% 65.2% 35.7% Policy based lending / budget support to the Government 21.7% 26.1% 21.4% Knowledge products/services 12.7% 8.7% 14.3% Investment lending 64.6% 65.2% 64.3% Technical assistance 27.5% 21.7% 21.4% Trust Fund management 8.5% 4.3% 14.3% Other 1.6% 0.0% 7.1% Don’t know 4.8% 4.3% 7.1% 105 The World Bank Group Senegal Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following should the WBG collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents (Responses combined) Dakar Other city Rural area Academia/think tanks/research institutes 30.3% 26.1% 7.1% Donor community 9.6% 17.4% 21.4% Media 10.6% 0.0% 7.1% Civil Society Organizations, including NGOs, associations, and CBOs 28.7% 52.2% 35.7% Local Government 25.5% 26.1% 14.3% Private sector* 39.9% 21.7% 14.3% Parliament 3.2% 0.0% 0.0% Community Based Organizations (CBOs)* 14.9% 21.7% 50.0% Beneficiaries 25.5% 21.7% 28.6% Foundations 1.1% 0.0% 7.1% Faith based organizations 0.5% 0.0% 0.0% Other 2.1% 0.0% 0.0% Don’t know 3.2% 0.0% 7.1% *Significantly different between geographic locations To what extent do you agree with the following statements about the World Bank Group’s work in Senegal? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Dakar Other city Rural area N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 167 6.84 2.34 18 6.22 2.02 12 7.58 1.98 development in Senegal The World Bank Group’s work is aligned with what I consider the 159 5.79 2.25 18 5.50 2.09 12 7.17 2.29 development priorities for Senegal The World Bank Group supports programs and strategies that are 155 6.21 2.30 21 6.29 2.05 10 7.20 2.39 realistic for Senegal The World Bank Group treats clients and stakeholders in Senegal with 125 5.89 2.44 15 5.60 2.23 8 7.88 2.42 respect To what extent is the World Bank Group an effective development partner in Senegal in terms of each of the following? (1- To no degree at all, 10-To a very significant degree) Which bes t repres ents your geographic location? Dakar Other city Rural area N Mean SD N Mean SD N Mean SD Res pons ivenes s 122 5.67 2.18 16 6.31 1.99 6 4.67 1.51 Flexibility (in term s of the World Bank Group’s products and s ervices ) 123 5.24 2.06 17 4.59 1.66 8 5.38 1.60 Flexibility (in term s of changing country circum s tances ) 116 5.48 2.15 17 5.18 2.10 5 5.60 1.67 Being inclus ive 87 5.76 2.19 16 5.94 1.88 4 5.25 1.89 Opennes s 124 6.28 2.25 18 7.00 2.17 9 6.67 1.73 Staff acces s ibility 123 5.39 2.71 18 4.89 2.32 8 4.63 1.60 Straightforwardnes s and hones ty 118 6.58 2.43 15 6.07 2.15 6 7.83 1.94 Eas e of acces s to the people at the World Bank Group who are m aking 115 5.50 2.57 17 5.59 2.06 5 5.60 2.30 decis ions im portant to m y work Collaboration with groups outs ide of the Governm ent 106 5.98 2.33 17 5.88 1.87 9 5.78 1.20 Collaboration with the Governm ent 154 7.50 2.05 18 8.00 1.33 13 8.46 1.33 Collaboration with other donors 106 6.72 2.18 14 5.93 1.69 4 7.50 .58 The s peed in which it gets things accom plis hed on the ground 117 6.09 2.32 19 5.95 2.20 4 7.00 1.83 Being a long-term partner 130 7.88 2.02 18 7.83 1.69 7 9.00 .82 To be more effective development partner in Senegal, do you believe that the WBG should have? (Select only ONE response) Percentage of Respondents Dakar Other city Rural area More local presence 59.3% 77.3% 84.6% The current level of local presence is adequate 22.2% 13.6% 0.0% Less local presence 5.8% 0.0% 7.7% Don't know 12.7% 9.1% 7.7% 106 The World Bank Group Senegal Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than THREE) Percentage of Respondents (Responses combined) Dakar Other city Rural area The World Bank Group does not do adequate follow through/follow-up 21.2% 13.6% 14.3% There is not an adequate level of citizen/civil society participation 37.0% 50.0% 42.9% The World Bank Group is not sensitive enough to political/social realities 29.3% 18.2% 35.7% on the ground Lack of/inadequate levels of capacity in Government 19.6% 31.8% 14.3% Poor donor coordination 8.2% 4.5% 7.1% The World Bank Group works too slowly* 11.4% 31.8% 7.1% The Government works inefficiently 18.5% 4.5% 0.0% Political pressures and obstacles 15.8% 9.1% 28.6% Reforms are not well thought out in light of country challenges 27.2% 31.8% 28.6% Other 2.7% 0.0% 7.1% *Significantly different between geographic locations C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Senegal? (1-Not important at all, 10-Very important) Which best represents your geographic location? Dakar Other city Rural area N Mean SD N Mean SD N Mean SD Anti corruption 161 8.38 2.17 20 8.20 1.85 10 9.10 .74 Information and communications technology 144 7.47 2.14 21 7.57 1.99 7 9.00 .82 Transport 155 8.38 1.92 19 8.63 1.61 7 8.86 1.07 Crime and violence 128 6.13 2.51 21 6.62 2.36 4 8.25 2.22 Law and justice 140 6.93 2.39 20 6.35 2.32 4 5.75 2.22 Urban development 146 7.27 2.29 20 7.40 1.73 6 6.67 2.07 Environmental sustainability 143 7.60 2.20 20 7.45 2.24 9 8.00 1.50 Regulatory framework 135 6.93 2.32 20 7.50 2.14 4 6.50 2.38 Communicable/non-communicable diseases 141 6.89 2.34 20 6.65 2.18 4 7.25 .50 Poverty reduction 152 8.29 2.24 21 7.95 2.20 7 9.00 1.53 Gender equity 132 5.54 2.77 20 5.95 1.85 6 5.17 2.79 Domestic private sector development 156 7.84 2.33 21 7.24 2.45 6 7.83 .75 Foreign direct investment 132 7.33 2.29 21 7.67 2.42 5 6.80 1.79 Water and sanitation 153 8.09 2.05 22 8.00 1.60 6 7.83 2.04 Trade and exports 136 6.92 2.20 19 6.32 1.89 5 5.80 2.77 Economic growth 152 8.20 2.12 20 7.80 2.07 6 6.33 2.42 Energy 152 8.70 1.98 20 8.70 1.53 8 9.00 1.20 Disaster management 139 6.94 2.41 21 7.52 1.83 3 5.00 2.00 Public sector governance/ reform 140 7.91 2.19 21 8.29 1.74 6 6.33 2.25 Job creation/employment 150 8.23 2.25 22 8.50 2.15 6 7.50 2.17 Financial markets 130 7.04 2.14 20 6.95 2.01 4 6.50 2.38 Equality of opportunity 136 6.96 2.52 21 7.29 1.87 4 6.50 1.73 Health 148 8.14 2.10 19 8.16 1.64 7 9.00 1.15 Rural development 140 8.37 1.95 20 8.15 1.90 8 9.63 .74 Global/regional integration 129 6.73 2.21 19 7.42 1.89 7 7.14 2.04 Food security 149 7.96 2.21 19 7.58 2.09 6 7.83 1.60 Education 152 8.45 2.07 21 8.24 1.92 8 7.75 2.60 Social protection 140 7.11 2.51 20 6.70 2.11 5 5.60 2.79 Climate change 144 6.83 2.55 21 7.24 1.97 4 6.00 1.83 Agricultural development 152 8.63 2.08 21 8.33 2.50 9 9.33 .87 Natural resource management 145 7.14 2.60 21 7.19 2.34 7 8.57 1.40 107 The World Bank Group Senegal Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Senegal? (1-Not effective at all, 10-Very effective) Which bes t repres ents your geographic location? Dakar Other city Rural area N Mean SD N Mean SD N Mean SD Anti corruption 110 5.36 2.76 12 5.92 1.73 6 7.50 3.27 Inform ation and com m unications technology 95 5.36 2.25 15 6.07 1.49 5 6.60 2.30 Trans port 128 6.59 2.34 16 7.19 1.47 7 7.43 2.37 Crim e and violence* 81 4.04 2.27 10 5.30 1.57 6 6.83 3.06 Law and jus tice 104 4.88 2.38 14 5.57 1.87 4 6.25 1.89 Urban developm ent 111 5.69 2.20 12 6.33 1.07 5 6.20 1.92 Environm ental s us tainability* 114 5.59 2.37 13 7.08 1.44 6 7.17 1.83 Regulatory fram ework 98 5.82 2.24 11 7.18 1.72 3 6.00 2.00 Com m unicable/non-com m unicable dis eas es 93 5.76 2.53 12 5.42 2.61 4 6.00 1.83 Poverty reduction 121 6.06 2.45 18 6.11 2.08 7 8.29 1.38 Gender equity 90 5.13 2.52 14 6.07 1.38 6 6.83 2.14 Dom es tic private s ector developm ent 100 5.43 2.24 14 5.36 1.91 5 5.20 1.48 Foreign direct inves tm ent 93 6.09 2.32 11 6.64 2.29 5 5.60 2.07 Water and s anitation 114 6.17 2.48 17 6.24 1.64 6 7.17 2.40 Trade and exports 82 5.29 2.24 13 6.31 1.32 4 5.75 .96 Econom ic growth 121 6.11 2.26 16 6.50 2.03 6 7.17 1.94 Energy 119 5.91 2.39 17 6.47 1.66 8 7.00 1.77 Dis as ter m anagem ent* 95 4.81 2.19 13 6.31 1.18 5 6.20 2.17 Public s ector governance/ reform * 111 6.18 2.44 16 7.38 1.78 7 7.86 .69 Job creation/em ploym ent 111 4.83 2.24 18 4.56 1.98 5 5.00 2.00 Financial m arkets * 76 5.32 2.19 14 6.86 1.88 4 6.00 1.63 Equality of opportunity 85 4.84 2.36 14 5.43 1.83 3 6.67 2.89 Health* 124 6.15 2.22 17 6.24 2.14 8 8.13 1.46 Rural developm ent* 116 5.74 2.35 18 6.00 1.91 9 7.78 1.99 Global/regional integration 86 5.53 2.35 15 6.20 1.70 5 6.20 1.10 Food s ecurity 116 5.68 2.39 17 6.71 2.11 6 6.83 1.60 Education* 122 6.36 2.17 19 7.05 1.90 9 8.22 1.48 Social protection 99 4.72 2.15 15 5.93 .96 3 5.33 1.15 Clim ate change 94 5.13 2.37 14 5.36 1.78 4 5.75 1.26 Agricultural developm ent 123 6.07 2.41 15 6.13 1.96 9 7.89 1.90 Natural res ource m anagem ent 91 4.87 2.38 14 5.93 1.94 4 6.50 2.38 *Significantly different between geographic locations Where are the World Bank Group’s decisions made primarily that support the program in Senegal? (Select only ONE response) Percentage of Respondents Dakar Other city Rural area At the Headquarters (in Washington D.C.) 55.0% 33.3% 46.2% In the country 12.6% 4.8% 15.4% Don’t know 32.5% 61.9% 38.5% Which best represents your geographic location? Dakar Other city Rural area N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 152 6.12 2.12 19 5.42 1.39 10 7.00 1.94 development results in Senegal? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Senegal? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Dakar Other city Rural area N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of 152 5.89 2.18 18 5.78 1.52 10 6.80 1.99 Senegal The World Bank Group meets Senegal’s needs for knowledge 147 5.91 2.14 17 5.41 1.18 10 7.60 1.65 services* *Significantly different between geographic locations 108 The World Bank Group Senegal Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) Which best represents your geographic location? Dakar Other city Rural area N Mean SD N Mean SD N Mean SD To what extent do you believe that Senegal received value for money 104 5.94 2.27 9 5.22 .97 3 9.00 1.00 from the World Bank Group’s fee-based products/services?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between geographic locations Which best represents your geographic location? Dakar Other city Rural area N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group measures and 117 5.71 2.32 11 5.09 .83 6 7.50 1.05 corrects its work in real time in Senegal? (To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? (Select only ONE response) Percentage of Respondents Dakar Other city Rural area Weekly 10.8% 4.3% 6.7% Monthly 24.1% 17.4% 20.0% A few times a year 27.2% 39.1% 20.0% Rarely 25.6% 30.4% 33.3% Never 12.3% 8.7% 20.0% In Senegal, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Dakar Other city Rural area N Mean SD N Mean SD N Mean SD Are timely 133 6.76 2.17 16 6.69 1.62 9 7.33 1.66 Include appropriate level of stakeholder involvement during preparation 115 5.83 2.09 13 6.54 1.39 6 5.50 1.05 Are relevant to Senegal’s development priorities 133 6.35 2.21 17 6.18 1.81 10 7.40 2.27 Lead to practical solutions 131 6.12 2.38 16 6.56 1.63 9 6.78 1.86 Are accessible 129 6.33 2.32 17 5.53 2.07 6 5.83 1.33 Are source of relevant information on global good practices 132 7.01 2.29 18 6.67 2.03 6 7.17 1.60 Enhance your knowledge and/or skills 141 6.91 2.24 16 6.94 1.77 8 7.00 1.93 Are adequately disseminated 131 5.73 2.32 17 4.88 1.83 8 4.88 2.30 Are adaptable to Senegal’s specific development challenges and 131 6.18 2.17 16 6.31 1.74 8 7.75 1.67 country circumstances Which bes t repres ents your geographic location? Dakar Other city Rural area N Mean SD N Mean SD N Mean SD Overall, how s ignificant a contribution do you believe the World Bank Group's knowledge work and activities m ake to developm ent res ults in 149 6.72 2.04 18 6.50 1.82 11 7.18 1.60 your country? Overall, how would you rate the technical quality of the World Bank 142 6.94 1.92 19 6.95 1.65 9 6.78 2.49 Group's knowledge work and activities ? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 109 The World Bank Group Senegal Country Opinion Survey 2014 E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Group’s technical assistance/advisory work contribute to solving Senegal’s development challenges? (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Dakar Other city Rural area N Mean SD N Mean SD N Mean SD Conceptualization (understanding and framing the problem) 134 6.28 2.18 17 6.18 1.70 8 7.75 1.49 Design (appraising and planning the solutions) 142 6.68 2.04 19 6.53 2.12 11 7.82 1.60 Implementation (Executing, carrying out, monitoring and making 139 6.45 2.18 18 6.33 1.94 6 7.67 1.63 appropriate adjustments) Evaluation (assessing the impact and results) 143 6.78 2.19 19 6.58 2.04 8 8.00 1.07 To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which bes t repres ents your geographic location? Dakar Other city Rural area N Mean SD N Mean SD N Mean SD The World Bank Group dis burs es funds prom ptly 136 4.00 2.45 14 3.64 1.78 9 5.33 3.00 The World Bank Group effectively m onitors and evaluates the projects 150 6.93 2.34 18 6.83 2.20 11 8.82 1.33 and program s it s upports * The World Bank Group’s approvals and reviews are done in a tim ely 126 5.16 2.16 16 5.38 2.00 8 6.13 1.46 fas hion The World Bank Group’s “Safeguard Policy� requirem ents are 97 5.41 2.29 12 6.25 2.34 10 6.50 1.84 reas onable The World Bank Group’s conditions on its lending are reas onable 130 5.36 2.38 12 4.25 1.71 7 5.43 1.72 The World Bank Group takes decis ions quickly in Senegal 110 5.05 2.25 18 5.00 2.20 8 5.63 2.56 Working with the World Bank Group increas es Senegal’s ins titutional 142 6.47 2.27 18 6.89 2.17 9 7.33 2.69 capacity The World Bank Group ens ures cons is tency and continuity through s taff 84 5.82 2.20 11 4.91 2.26 7 6.71 3.30 changes Where country s ys tem s are adequate, the World Bank Group m akes 117 6.49 2.36 13 6.69 2.32 8 8.38 1.51 appropriate us e of them The World Bank Group provides effective im plem entation s upport 140 6.77 2.09 16 6.63 2.19 10 7.20 2.49 *Significantly different between geographic locations Which of the following best describes the way the World Bank Group operates in Senegal? (Select only ONE response) Percentage of Respondents Dakar Other city Rural area The World Bank Group does not take enough risk in Senegal 31.2% 21.7% 6.7% The World Bank Group’s approach to risk is appropriate 21.0% 13.0% 20.0% Don't know 33.9% 56.5% 40.0% Prefer not to answer 14.0% 8.7% 33.3% F. Recent Trends and the Future Role of the World Bank Group in Senegal Which of the following SHOULD the World Bank Group do to make itself of greater value in Senegal? (Choose no more than TWO) Percentage of Respondents (Responses combined) Dakar Other city Rural area Provide more adequate data/knowledge/statistics/figures on Senegal’s 19.0% 4.5% 14.3% economy Collaborate more effectively with Government clients 22.8% 22.7% 50.0% Offer more innovative financial products* 19.6% 40.9% 7.1% Improve the competitiveness of its financing compared to markets 13.0% 9.1% 21.4% Reach out more to groups outside of Government 32.6% 22.7% 35.7% Improve the quality of its experts as related to Senegal’s specific 17.4% 18.2% 28.6% challenges Offer more innovative knowledge services 8.2% 9.1% 0.0% Ensure greater selectivity in its work 3.8% 4.5% 0.0% Increase the level of capacity development in the country 25.0% 22.7% 0.0% Reduce the complexity of obtaining World Bank Group financing 22.8% 22.7% 35.7% Increase availability of Fee-Based services 2.7% 0.0% 0.0% Work faster 8.2% 9.1% 7.1% Other 1.1% 0.0% 0.0% *Significantly different between geographic locations 110 The World Bank Group Senegal Country Opinion Survey 2014 F. Recent Trends and the Future Role of the World Bank Group in Senegal (continued) When considering the combination of services that the WBG offers in Senegal, and taking into account its limited level of resources, which ONE of the following do you believe the WBG should offer more of in Senegal? (Select only ONE response) Percentage of Respondents Dakar Other city Rural area Financial services 38.9% 54.5% 33.3% Knowledge products 17.4% 22.7% 6.7% Convening services 7.9% 9.1% 6.7% None of the above 1.1% 0.0% 0.0% The combination is appropriate for Senegal 21.6% 13.6% 20.0% Don't know 13.2% 0.0% 33.3% G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Senegal? (Choose no more than TWO) Percentage of Respondents (Responses combined) Dakar Other city Rural area Local newspapers 53.3% 47.8% 46.7% International newspapers 13.0% 17.4% 0.0% Local radio 7.6% 13.0% 6.7% International radio 8.2% 4.3% 20.0% Local television 19.6% 26.1% 20.0% International television 6.5% 4.3% 13.3% Periodicals 9.8% 13.0% 0.0% Internet 62.0% 60.9% 53.3% Social media 2.7% 0.0% 0.0% Blogs 0.0% 0.0% 0.0% Mobile phones 1.1% 0.0% 0.0% Instant messaging 2.2% 0.0% 0.0% Other 4.9% 4.3% 13.3% How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents (Responses combined) Dakar Other city Rural area Blogs 3.7% 0.0% 6.7% Direct contact with World Bank Group* 35.3% 9.1% 26.7% e-Newsletters 41.6% 59.1% 46.7% Instant messaging 6.3% 0.0% 0.0% World Bank Group’s seminars/workshops/conferences 36.8% 45.5% 46.7% World Bank Group’s publications and other written materials 23.2% 31.8% 6.7% Mobile phones* 2.1% 4.5% 13.3% Social media 10.5% 27.3% 13.3% World Bank Group’s website 26.3% 18.2% 20.0% Other 2.1% 0.0% 0.0% *Significantly different between geographic locations Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Percentage of Respondents Dakar Other city Rural area Yes 31.7% 30.4% 7.1% No 68.3% 69.6% 92.9% Have you requested information from the World Bank Group on its activities in the past year? Percentage of Respondents Dakar Other city Rural area Yes 15.8% 27.3% 8.3% No 84.2% 72.7% 91.7% Were you able to obtain this information? Percentage of Respondents Dakar Other city Rural area Yes 80.8% 83.3% - No 19.2% 16.7% - Do you have access to the Internet? Percentage of Respondents Dakar Other city Rural area Yes 95.7% 90.9% 83.3% No 4.3% 9.1% 16.7% 111 The World Bank Group Senegal Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Do you use/have used the World Bank Group website?* Percentage of Respondents Dakar Other city Rural area Yes 75.4% 52.2% 25.0% No 24.6% 47.8% 75.0% *Significantly different between geographic locations Which do you primarily use? Percentage of Respondents Dakar Other city Rural area The World Bank Group’s country website (www.worldbank.org/senegal) 41.1% 45.5% 77.8% The World Bank Group’s main website (www.worldbank.org) 58.9% 54.5% 22.2% Which Internet connection do you use primarily when visiting a World Bank Group website? Percentage of Respondents Dakar Other city Rural area High speed 83.6% 77.3% 70.0% Dial-up 16.4% 22.7% 30.0% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which bes t repres ents your geographic location? Dakar Other city Rural area N Mean SD N Mean SD N Mean SD I us e/cons ult World Bank Group’s data m ore often than I did a few years 149 5.91 2.92 18 5.06 2.41 6 4.50 3.02 ago I find the World Bank Group’s webs ites eas y to navigate 134 6.85 2.20 17 6.18 2.21 3 7.00 2.00 I find the inform ation on the World Bank Group’s webs ites us eful 135 7.14 2.27 16 7.06 1.69 3 8.00 1.00 The World Bank Group’s s ocial m edia channels are valuable s ources 93 6.17 2.69 16 5.19 2.17 4 7.00 1.63 of inform ation about the ins titution When I need inform ation from the World Bank Group I know how to find 147 5.77 3.03 19 5.05 2.41 5 5.20 3.83 it The World Bank Group is res pons ive to m y inform ation reques ts and 95 6.27 2.77 11 6.09 2.66 2 8.00 0.00 inquiries H. Background Information Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Dakar Other city Rural area Yes 41.6% 30.4% 21.4% No 58.4% 69.6% 78.6% Which of the following agencies of the World Bank Group do you primarily engage with in Senegal? (Select all that apply) Percentage of Respondents (Responses combined) Dakar Other city Rural area The World Bank (IDA) 40.7% 21.7% 16.7% The International Finance Corporation (IFC) 9.3% 8.7% 0.0% The Multilateral Investment Guarantee Agency (MIGA) 3.3% 4.3% 0.0% None 57.1% 69.6% 83.3% Do your projects involve both the World Bank and IFC?* Percentage of Respondents Dakar Other city Rural area Yes 24.7% 5.0% 0.0% No 75.3% 95.0% 100.0% *Significantly different between geographic locations If yes, what was your view on the two institutions working together in Senegal? (Select only ONE response) Percentage of Respondents Dakar Other city Rural area Working well together 38.5% 0.0% - Collaborating but needs improvement 38.5% 100.0% - Other 10.3% 0.0% - Don’t know 12.8% 0.0% - Which of the following describes most of your exposure to the World Bank Group in Senegal? (Choose no more than TWO) Percentage of Respondents (Responses combined) Dakar Other city Rural area Observer 33.7% 40.9% 35.7% Use World Bank Group reports/data 22.8% 31.8% 21.4% Engage in World Bank Group related/sponsored events/activities 24.5% 27.3% 35.7% Collaborate as part of my professional duties 38.6% 18.2% 28.6% Use World Bank Group website for information, data, research, etc. 35.3% 54.5% 28.6% 112 The World Bank Group Senegal Country Opinion Survey 2014 Appendix D: Responses to All Questions by Levels of Collaboration A. General Issues facing Senegal In general, would you say that Senegal is headed in...? Percentage of Respondents Collaborators Non-Collaborators The right direction 66.7% 57.4% The wrong direction 5.6% 7.8% Not sure 27.8% 34.8% Listed below are a number of development priorities in Senegal. Please identify which of the following you consider the most important development priorities in Senegal? Percentage of Respondents (Responses combined) Collaborators Non-Collaborators Social protection 9.3% 12.9% Transport 25.6% 21.2% Public sector governance/ reform 39.5% 35.6% Global/regional integration 4.7% 0.8% Gender equity* 0.0% 6.1% Domestic private sector development 23.3% 18.2% Foreign direct investment 2.3% 3.8% Water and sanitation 5.8% 3.0% Anti corruption 9.3% 17.4% Job creation/employment 18.6% 20.5% Rural development 10.5% 6.1% Financial markets 0.0% 1.5% Urban development 1.2% 0.8% Environmental sustainability 1.2% 1.5% Equality of opportunity 1.2% 4.5% Health 17.4% 16.7% Education 41.9% 31.8% Poverty reduction 8.1% 15.9% Energy 26.7% 21.2% Food security 3.5% 9.8% Climate change 3.5% 0.8% Agricultural development 27.9% 24.2% Trade and exports 1.2% 4.5% Crime and violence 1.2% 2.3% Economic growth 9.3% 6.8% Law and justice 3.5% 2.3% Regulatory framework 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% Natural resource management 3.5% 2.3% Disaster management 0.0% 0.0% Information and communications technology 0.0% 1.5% *Significantly different between respondents who do and do not collaborate with the WBG 113 The World Bank Group Senegal Country Opinion Survey 2014 A. General Issues facing Senegal (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Senegal? (Choose no more than THREE) Percentage of Respondents (Responses combined) Collaborators Non-Collaborators Water and sanitation 14.6% 10.5% Equality of opportunity 6.7% 10.5% Economic growth 23.6% 25.2% Climate change 2.2% 0.7% Global/regional integration 0.0% 2.8% Gender equity 1.1% 4.2% Rural development 41.6% 30.1% Urban development* 3.4% 0.0% Regulatory framework 3.4% 1.4% Social protection* 4.5% 12.6% Law and justice* 1.1% 7.0% Transport 13.5% 9.8% Crime and violence 0.0% 0.0% Communicable/non-communicable diseases 1.1% 0.0% Information and communications technology 1.1% 2.1% Anti corruption 11.2% 16.8% Domestic private sector development 22.5% 17.5% Foreign direct investment* 3.4% 0.0% Education 39.3% 27.3% Energy 10.1% 7.7% Public sector governance/ reform 9.0% 16.1% Natural resource management 1.1% 1.4% Environmental sustainability 0.0% 0.0% Disaster management 0.0% 0.0% Health 10.1% 13.3% Agricultural development 37.1% 34.3% Job creation/employment 31.5% 36.4% Financial markets 0.0% 0.0% Trade and exports 0.0% 1.4% Food security 6.7% 11.2% *Significantly different between respondents who do and do not collaborate with the WBG 114 The World Bank Group Senegal Country Opinion Survey 2014 A. General Issues facing Senegal (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Senegal? (Choose no more than THREE) Percentage of Respondents (Responses combined) Collaborators Non-Collaborators Energy* 53.8% 31.0% Gender equity 1.1% 2.1% Equality of opportunity 1.1% 2.8% Social protection 1.1% 2.8% Global/regional integration 0.0% 2.1% Climate change 1.1% 0.0% Anti corruption 12.1% 15.2% Disaster management 0.0% 0.0% Rural development 28.6% 20.0% Foreign direct investment 14.3% 13.8% Urban development 0.0% 0.0% Water and sanitation 1.1% 3.4% Education 11.0% 11.0% Information and communications technology 4.4% 5.5% Regulatory framework 5.5% 2.8% Communicable/non-communicable diseases 0.0% 0.0% Trade and exports 9.9% 15.9% Public sector governance/ reform 18.7% 22.8% Domestic private sector development* 50.5% 37.2% Job creation/employment 28.6% 30.3% Agricultural development 35.2% 37.2% Food security* 0.0% 4.1% Transport 8.8% 15.9% Natural resource management 6.6% 4.1% Environmental sustainability 0.0% 2.1% Health 2.2% 7.6% Law and justice 2.2% 2.8% Crime and violence 0.0% 0.0% Financial markets 1.1% 6.2% *Significantly different between respondents who do and do not collaborate with the WBG When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Senegal? (Choose no more than TWO) Percentage of Respondents (Responses combined) Collaborators Non-Collaborators Better employment opportunities for young people 33.3% 29.2% Better employment opportunities for women 8.7% 10.6% Greater access to micro-finance for the poor 14.5% 15.0% Greater voice and participation for citizens to help ensure greater accountability 7.2% 7.1% Greater access to health and nutrition for citizens 8.7% 8.8% Better entrepreneurial opportunities 29.0% 23.9% A growing middle class 14.5% 9.7% Better opportunity for the poor who live in rural areas 14.5% 14.2% Better opportunity for the poor who live in urban areas 4.3% 1.8% Consistent economic growth 20.3% 15.9% More reliable social safety net 11.6% 8.0% Greater equity of fiscal policy 5.8% 11.5% Education and training that better ensure job opportunity 21.7% 28.3% Better quality public services 5.8% 8.8% Other 0.0% 2.7% 115 The World Bank Group Senegal Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 89 6.27 2.49 143 3.85 2.57 Senegal?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between respondents who do and do not collaborate with the WBG Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Overall, pleas e rate your im pres s ion of the World Bank Group’s 82 6.46 1.86 115 4.93 2.33 effectivenes s in Senegal* (Not effective at all, 10-Very effective) *Significantly different between respondents who do and do not collaborate with the WBG Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Senegal solve its most complicated 80 7.00 2.00 95 5.72 2.28 development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between respondents who do and do not collaborate with the WBG When thinking about how the WBG can have the most impact on development results in Senegal, in which sectoral areas do you believe the WBG should focus most of its resources in Senegal? (Choose no more than THREE) Percentage of Respondents (Responses combined) Collaborators Non-Collaborators Social protection 5.6% 8.3% Public sector governance/ reform 24.4% 23.6% Transport 26.7% 22.9% Poverty reduction 22.2% 26.4% Global/regional integration 4.4% 2.1% Gender equity 0.0% 1.4% Crime and violence 0.0% 0.0% Domestic private sector development 11.1% 16.7% Rural development 15.6% 19.4% Foreign direct investment 2.2% 4.9% Water and sanitation* 1.1% 6.9% Energy 21.1% 16.0% Job creation/employment 15.6% 24.3% Financial markets 0.0% 0.7% Urban development 2.2% 0.0% Environmental sustainability 3.3% 1.4% Equality of opportunity 4.4% 8.3% Health 17.8% 18.8% Education 41.1% 36.1% Food security 8.9% 6.3% Climate change 1.1% 0.0% Agricultural development* 41.1% 27.8% Trade and exports 1.1% 4.2% Economic growth 11.1% 8.3% Law and justice 1.1% 1.4% Regulatory framework 0.0% 1.4% Communicable/non-communicable diseases 0.0% 0.0% Natural resource management 2.2% 2.1% Anti corruption 11.1% 7.6% Information and communications technology 0.0% 1.4% Disaster management 0.0% 0.0% *Significantly different between respondents who do and do not collaborate with the WBG 116 The World Bank Group Senegal Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Senegal? Greatest Value Percentage of Respondents Collaborators Non-Collaborators Convening/facilitating 9.2% 6.1% Data 2.3% 2.3% Policy advice, studies, analyses 17.2% 13.6% Financial resources 40.2% 37.1% Capacity development 13.8% 17.4% Technical assistance 9.2% 9.1% Mobilizing third party financial resources 4.6% 9.1% Donor coordination 2.3% 4.5% Linkage to non-Bank expertise 1.1% 0.8% Other 0.0% 0.0% nd 2 Greatest Value Percentage of Respondents Collaborators Non-Collaborators Convening/facilitating 5.7% 7.6% Data 2.3% 3.8% Policy advice, studies, analyses 12.6% 12.2% Financial resources 20.7% 14.5% Capacity development 24.1% 18.3% Technical assistance 11.5% 11.5% Mobilizing third party financial resources 12.6% 7.6% Donor coordination* 3.4% 11.5% Linkage to non-Bank expertise 5.7% 12.2% Other 1.1% 0.8% *Significantly different between respondents who do and do not collaborate with the WBG How effectively do the World Bank Group’s activities below support Senegal’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Convening/facilitating 60 5.73 2.00 76 5.66 2.13 Data 58 6.07 1.96 78 6.72 2.22 Policy advice, s tudies , analys es * 72 6.86 1.94 96 5.89 2.52 Financial res ources 75 7.36 1.96 102 6.76 2.26 Technical as s is tance 75 6.43 2.14 82 6.35 2.52 Mobilizing third party financial res ources 62 6.48 2.05 83 6.25 2.46 Donor coordination 65 5.92 2.33 70 6.29 2.50 Linkage to non-Bank expertis e 60 5.37 2.30 72 5.39 2.50 *Significantly different between respondents who do and do not collaborate with the WBG The World Bank Group can provide capacity building support in a number of ways in Senegal. To what degree would Senegal benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Groups outs ide of governm ent to help them m ore effectively 79 7.33 2.01 124 7.78 2.25 engage and participate in developm ent efforts The public s ector, related to im plem entation of s pecific 83 8.25 1.70 126 7.89 2.19 developm ent projects on the ground The public s ector, related to changing ins titutions 77 7.25 1.86 107 7.44 2.16 The private s ector, related to ins titutional and policy change 75 7.39 1.80 115 7.39 2.42 How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Senegal? (1-Not effective at all, 10-Very effective) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Project im plem entation (or other organizational s trengthening) 79 7.18 1.82 81 6.58 2.69 Citizen engagem ent (incorporating citizens ' voices into 59 5.98 2.16 76 4.88 2.44 developm ent)* Policy des ign (for clarity and better incentives to achieve 70 6.84 1.95 83 5.92 2.27 developm ent goals )* *Significantly different between respondents who do and do not collaborate with the WBG 117 The World Bank Group Senegal Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about how to improve capacity building in Senegal to help ensure better development results, looking forward, how IMPORTANT is it for the WBG to be involved in the following aspects of capacity building? (1-Not important all, 10-Very important) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Project im plem entation (or other organizational s trengthening) 83 8.02 1.94 102 7.94 1.97 Citizen engagem ent (incorporating citizens ' voices into 77 7.92 1.88 100 7.70 2.27 developm ent) Policy des ign (for clarity and better incentives to achieve 72 8.07 1.65 101 7.47 2.18 developm ent goals )* *Significantly different between respondents who do and do not collaborate with the WBG Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Senegal? (Choose no more than TWO) Percentage of Respondents (Responses combined) Collaborators Non-Collaborators Staff too inaccessible* 10.2% 23.6% Not exploring alternative policy options* 11.4% 2.1% Not adequately sensitive to political/social realities in Senegal 18.2% 17.9% Not enough public disclosure of its work 11.4% 12.1% Arrogant in its approach 2.3% 6.4% Not aligned with country priorities 14.8% 19.3% The credibility of its knowledge/data 1.1% 0.7% World Bank Group’s processes too complex 13.6% 16.4% Not willing to honestly criticize policies and reform efforts in the country* 15.9% 6.4% Too influenced by developed countries 12.5% 22.1% Imposing technocratic solutions without regard to political realities 10.2% 14.3% World Bank Group’s processes too slow* 22.7% 6.4% Too bureaucratic in its operational policies and procedures* 20.5% 10.7% Not aligned with other donors’ work 4.5% 0.7% Not collaborating enough with non-state actors 9.1% 10.7% Not client focused 0.0% 1.4% Other 1.1% 1.4% Don’t know 8.0% 12.1% *Significantly different between respondents who do and do not collaborate with the WBG Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Senegal? (Choose no more than TWO) Percentage of Respondents (Responses combined) Collaborators Non-Collaborators Capacity development 51.1% 51.8% Policy based lending / budget support to the Government* 28.4% 17.0% Knowledge products/services 8.0% 14.2% Investment lending* 72.7% 58.9% Technical assistance 20.5% 30.5% Trust Fund management 8.0% 8.5% Other 2.3% 1.4% Don’t know 2.3% 7.1% *Significantly different between respondents who do and do not collaborate with the WBG 118 The World Bank Group Senegal Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following should the WBG collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents (Responses combined) Collaborators Non-Collaborators Academia/think tanks/research institutes 28.1% 28.1% Donor community 13.5% 8.6% Media 6.7% 12.2% Civil Society Organizations, including NGOs, associations, and CBOs 27.0% 33.1% Local Government 25.8% 24.5% Private sector* 43.8% 30.2% Parliament 2.2% 2.9% Community Based Organizations (CBOs) 14.6% 20.9% Beneficiaries 30.3% 23.0% Foundations 1.1% 1.4% Faith based organizations 0.0% 0.7% Other 2.2% 1.4% Don’t know 1.1% 5.0% *Significantly different between respondents who do and do not collaborate with the WBG To what extent do you agree with the following statements about the World Bank Group’s work in Senegal? (1-Strongly disagree, 10-Strongly agree) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 83 7.39 2.02 116 6.40 2.43 developm ent in Senegal* The World Bank Group’s work is aligned with what I cons ider the 82 6.55 1.81 107 5.25 2.45 developm ent priorities for Senegal* The World Bank Group s upports program s and s trategies that are 76 7.04 2.17 111 5.77 2.20 realis tic for Senegal* The World Bank Group treats clients and s takeholders in Senegal 68 6.63 2.39 79 5.39 2.39 with res pect* *Significantly different between respondents who do and do not collaborate with the WBG To what extent is the World Bank Group an effective development partner in Senegal in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Responsiveness 72 6.07 1.94 73 5.44 2.36 Flexibility (in terms of the World Bank Group’s products and 72 5.51 1.83 77 4.90 2.17 services) Flexibility (in terms of changing country circumstances) 66 5.80 1.82 72 5.15 2.34 Being inclusive* 53 6.32 1.93 53 5.25 2.19 Openness 70 6.51 2.33 80 6.31 2.13 Staff accessibility* 68 6.28 2.49 81 4.53 2.48 Straightforwardness and honesty* 69 7.03 2.20 71 6.18 2.53 Ease of access to the people at the World Bank Group who are 68 6.38 2.25 69 4.67 2.43 making decisions important to my work* Collaboration with groups outside of the Government* 48 6.50 1.89 86 5.66 2.35 Collaboration with the Government 79 7.67 1.96 106 7.54 2.01 Collaboration with other donors 59 6.90 2.26 66 6.47 1.97 The speed in which it gets things accomplished on the ground* 73 6.52 2.15 68 5.69 2.36 Being a long-term partner 71 7.99 1.82 83 7.86 2.06 *Significantly different between respondents who do and do not collaborate with the WBG 119 The World Bank Group Senegal Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To be more effective development partner in Senegal, do you believe that the WBG should have? (Select only ONE response) Percentage of Respondents Collaborators Non-Collaborators More local presence 58.8% 66.2% The current level of local presence is adequate 28.2% 14.8% Less local presence 3.5% 6.3% Don't know 9.4% 12.7% When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than THREE) Percentage of Respondents (Responses combined) Collaborators Non-Collaborators The World Bank Group does not do adequate follow through/follow-up 15.9% 23.0% There is not an adequate level of citizen/civil society participation 34.1% 42.2% The World Bank Group is not sensitive enough to political/social realities on the ground 21.6% 33.3% Lack of/inadequate levels of capacity in Government 23.9% 17.8% Poor donor coordination 4.5% 9.6% The World Bank Group works too slowly 15.9% 11.1% The Government works inefficiently* 23.9% 11.1% Political pressures and obstacles* 23.9% 11.1% Reforms are not well thought out in light of country challenges 27.3% 27.4% Other 1.1% 3.7% *Significantly different between respondents who do and do not collaborate with the WBG C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Senegal? (1-Not important at all, 10-Very important) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Anti corruption 75 8.33 1.80 119 8.39 2.33 Inform ation and com m unications technology 71 7.39 1.87 104 7.68 2.23 Trans port 76 8.45 1.63 108 8.39 2.01 Crim e and violence 63 6.10 2.13 93 6.28 2.72 Law and jus tice 68 6.85 2.27 98 6.82 2.44 Urban developm ent* 71 7.79 1.87 102 6.90 2.37 Environm ental s us tainability 73 7.84 1.82 102 7.47 2.37 Regulatory fram ework 66 6.94 1.95 95 7.01 2.49 Com m unicable/non-com m unicable dis eas es 71 7.15 1.89 96 6.71 2.56 Poverty reduction* 75 8.65 1.72 108 8.00 2.46 Gender equity 66 5.55 2.45 93 5.63 2.83 Dom es tic private s ector developm ent 74 7.99 1.93 110 7.63 2.52 Foreign direct inves tm ent 66 7.38 1.97 94 7.33 2.46 Water and s anitation 73 8.11 1.86 110 8.06 2.07 Trade and exports 68 6.93 2.12 94 6.77 2.23 Econom ic growth 74 8.31 1.92 107 8.00 2.24 Energy 74 8.85 1.70 108 8.63 2.02 Dis as ter m anagem ent 69 6.84 2.24 97 7.09 2.39 Public s ector governance/ reform 68 7.91 1.79 101 7.92 2.35 Job creation/em ploym ent 70 8.30 2.09 109 8.24 2.29 Financial m arkets 64 6.81 1.93 91 7.10 2.30 Equality of opportunity 64 6.61 2.11 97 7.25 2.58 Health 73 8.22 1.84 103 8.15 2.16 Rural developm ent 67 8.60 1.83 104 8.26 1.98 Global/regional integration 66 6.77 2.05 91 6.85 2.24 Food s ecurity 71 8.13 2.01 105 7.74 2.28 Education 71 8.46 1.92 112 8.39 2.14 Social protection 69 7.14 2.40 97 6.94 2.52 Clim ate change 73 6.96 2.50 99 6.88 2.45 Agricultural developm ent 73 8.96 1.71 112 8.41 2.27 Natural res ource m anagem ent 76 7.29 2.45 99 7.14 2.59 *Significantly different between respondents who do and do not collaborate with the WBG 120 The World Bank Group Senegal Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Senegal? (1-Not effective at all, 10-Very effective) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Anti corruption 54 5.83 2.57 75 5.36 2.82 Inform ation and com m unications technology 46 5.52 1.93 70 5.60 2.36 Trans port 69 7.07 1.99 82 6.40 2.45 Crim e and violence 36 4.36 1.96 61 4.39 2.57 Law and jus tice 48 5.25 1.92 74 4.88 2.56 Urban developm ent* 54 6.24 2.07 73 5.45 2.09 Environm ental s us tainability* 62 6.39 2.11 71 5.31 2.40 Regulatory fram ework 49 6.02 1.85 62 5.94 2.47 Com m unicable/non-com m unicable dis eas es * 45 6.29 2.30 62 5.31 2.58 Poverty reduction 63 6.43 2.28 84 5.93 2.51 Gender equity 45 5.36 2.24 64 5.34 2.57 Dom es tic private s ector developm ent 49 5.71 1.95 69 5.20 2.32 Foreign direct inves tm ent 44 5.77 2.01 64 6.41 2.43 Water and s anitation* 59 6.75 2.15 77 5.84 2.49 Trade and exports 39 5.67 1.91 59 5.31 2.28 Econom ic growth 61 6.48 2.01 81 5.93 2.38 Energy* 65 6.45 2.14 79 5.70 2.37 Dis as ter m anagem ent 50 5.42 2.00 62 4.76 2.25 Public s ector governance/ reform 58 6.66 2.08 75 6.21 2.56 Job creation/em ploym ent* 56 5.29 2.09 77 4.47 2.22 Financial m arkets 33 5.42 1.89 60 5.68 2.35 Equality of opportunity 41 5.51 2.15 60 4.60 2.39 Health* 61 6.77 1.84 87 5.84 2.37 Rural developm ent* 61 6.70 1.98 82 5.32 2.38 Global/regional integration 44 6.00 2.16 61 5.39 2.28 Food s ecurity* 58 6.38 2.17 80 5.50 2.43 Education 63 6.84 1.94 87 6.32 2.26 Social protection 47 4.94 2.11 70 4.89 2.03 Clim ate change 50 5.62 2.44 61 4.84 2.08 Agricultural developm ent* 65 6.94 2.15 81 5.62 2.39 Natural res ource m anagem ent 44 5.32 2.35 64 4.91 2.37 *Significantly different between respondents who do and do not collaborate with the WBG Where are the WBG’s decisions made primarily that support the program in Senegal? (Select only ONE response) Percentage of Respondents Collaborators Non-Collaborators At the Headquarters (in Washington D.C.) 56.8% 48.6% In the country 15.9% 9.9% Don’t know 27.3% 41.5% Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 82 6.43 1.83 101 5.82 2.23 developm ent res ults in Senegal?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between respondents who do and do not collaborate with the WBG To what extent do you agree with the following statements about the World Bank Group in Senegal? (1-Strongly disagree, 10-Strongly agree) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD The World Bank Group’s financial ins trum ents m eet the needs of 85 6.42 1.87 98 5.50 2.29 Senegal* The World Bank Group m eets Senegal’s needs for knowledge 79 6.00 2.09 97 5.94 2.10 s ervices *Significantly different between respondents who do and do not collaborate with the WBG 121 The World Bank Group Senegal Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD To what extent do you believe that Senegal received value for m oney from the World Bank Group’s fee-bas ed 50 5.96 1.96 68 5.88 2.42 products /s ervices ? (1-To no degree at all, 10-To a very significant degree) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD To what extent do you believe the World Bank Group m eas ures 66 5.94 2.12 70 5.51 2.37 and corrects its work in real tim e in Senegal? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult WBG’s knowledge work and activities in the work you do?* (Select only ONE response) Percentage of Respondents Collaborators Non-Collaborators Weekly 17.6% 4.8% Monthly 28.6% 19.3% A few times a year 29.7% 26.2% Rarely 22.0% 30.3% Never 2.2% 19.3% *Significantly different between respondents who do and do not collaborate with the WBG In Senegal, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Are timely* 80 7.15 1.99 80 6.39 2.18 Include appropriate level of stakeholder involvement during 63 6.35 1.80 69 5.46 2.13 preparation* Are relevant to Senegal’s development priorities* 74 6.89 1.79 88 5.98 2.37 Lead to practical solutions* 71 6.75 2.05 86 5.71 2.41 Are accessible* 75 6.55 2.09 78 5.81 2.39 Are source of relevant information on global good practices 74 7.30 2.19 83 6.64 2.22 Enhance your knowledge and/or skills 74 6.96 2.14 91 6.81 2.22 Are adequately disseminated 71 6.11 1.98 85 5.12 2.42 Are adaptable to Senegal’s specific development challenges and 72 6.67 1.86 84 5.93 2.26 country circumstances* *Significantly different between respondents who do and do not collaborate with the WBG Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development 76 7.04 1.79 105 6.47 2.13 results in your country? Overall, how would you rate the technical quality of the World Bank 75 7.25 1.76 98 6.66 2.02 Group's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between respondents who do and do not collaborate with the WBG 122 The World Bank Group Senegal Country Opinion Survey 2014 E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Group’s technical assistance/advisory work contribute to solving Senegal’s development challenges? (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Conceptualization (understanding and framing the problem) 76 6.58 2.05 86 6.14 2.22 Design (appraising and planning the solutions) 79 6.96 1.90 95 6.48 2.14 Implementation (Executing, carrying out, monitoring and making 76 6.75 1.99 88 6.26 2.26 appropriate adjustments) Evaluation (assessing the impact and results) 79 6.97 2.06 94 6.69 2.23 To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD The World Bank Group dis burs es funds prom ptly* 73 4.84 2.35 87 3.34 2.33 The World Bank Group effectively m onitors and evaluates the 80 7.05 2.21 101 6.86 2.55 projects and program s it s upports The World Bank Group’s approvals and reviews are done in a 71 5.37 2.17 79 5.14 2.05 tim ely fas hion The World Bank Group’s “Safeguard Policy� requirem ents are 50 5.86 2.27 68 5.31 2.34 reas onable The World Bank Group’s conditions on its lending are 69 6.07 2.07 79 4.53 2.35 reas onable* The World Bank Group takes decis ions quickly in Senegal 64 5.41 2.26 72 4.71 2.29 Working with the World Bank Group increas es Senegal’s 72 6.71 2.21 97 6.36 2.39 ins titutional capacity The World Bank Group ens ures cons is tency and continuity 48 6.33 2.39 53 5.26 2.20 through s taff changes * Where country s ys tem s are adequate, the World Bank Group 64 6.39 2.47 74 6.84 2.32 m akes appropriate us e of them The World Bank Group provides effective im plem entation s upport 75 7.01 2.01 90 6.52 2.26 *Significantly different between respondents who do and do not collaborate with the WBG Which of the following best describes the way the World Bank Group operates in Senegal?* (Select only ONE response) Percentage of Respondents Collaborators Non-Collaborators The World Bank Group does not take enough risk in Senegal 37.2% 23.9% The World Bank Group’s approach to risk is appropriate 27.9% 14.1% Don't know 30.2% 40.8% Prefer not to answer 4.7% 21.1% *Significantly different between respondents who do and do not collaborate with the WBG F. Recent Trends and the Future Role of the World Bank Group in Senegal Which of the following SHOULD the WBG do to make itself of greater value in Senegal? (Choose no more than TWO) Percentage of Respondents (Responses combined) Collaborators Non-Collaborators Provide more adequate data/knowledge/statistics/figures on Senegal’s economy 13.5% 20.9% Collaborate more effectively with Government clients 23.6% 23.9% Offer more innovative financial products 21.3% 19.4% Improve the competitiveness of its financing compared to markets 16.9% 11.2% Reach out more to groups outside of Government 29.2% 32.8% Improve the quality of its experts as related to Senegal’s specific challenges 22.5% 15.7% Offer more innovative knowledge services* 3.4% 11.2% Ensure greater selectivity in its work 4.5% 3.0% Increase the level of capacity development in the country 28.1% 22.4% Reduce the complexity of obtaining World Bank Group financing 20.2% 24.6% Increase availability of Fee-Based services 1.1% 3.0% Work faster 11.2% 6.0% Other 1.1% 0.7% *Significantly different between respondents who do and do not collaborate with the WBG 123 The World Bank Group Senegal Country Opinion Survey 2014 F. Recent Trends and the Future Role of the World Bank Group in Senegal (continued) When considering the combination of services that the WBG offers in Senegal, and taking into account its limited level of resources, which ONE of the following do you believe the WBG should offer more of in Senegal? (Select only ONE response) Percentage of Respondents Collaborators Non-Collaborators Financial services 40.9% 38.7% Knowledge products 20.5% 16.9% Convening services 6.8% 8.5% None of the above 0.0% 1.4% The combination is appropriate for Senegal 23.9% 17.6% Don't know 8.0% 16.9% G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Senegal? (Choose no more than TWO) Percentage of Respondents (Responses combined) Collaborators Non-Collaborators Local newspapers 53.5% 50.4% International newspapers 15.1% 10.8% Local radio 5.8% 10.8% International radio 11.6% 7.2% Local television 18.6% 21.6% International television 9.3% 5.8% Periodicals 11.6% 7.9% Internet 64.0% 57.6% Social media 1.2% 2.9% Blogs 0.0% 0.0% Mobile phones 0.0% 1.4% Instant messaging 1.2% 2.2% Other 5.8% 5.8% How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents (Responses combined) Collaborators Non-Collaborators Blogs 5.7% 2.1% Direct contact with World Bank Group* 42.0% 26.1% e-Newsletters 36.4% 47.2% Instant messaging 5.7% 4.9% World Bank Group’s seminars/workshops/conferences* 48.9% 31.0% World Bank Group’s publications and other written materials 25.0% 21.8% Mobile phones* 0.0% 5.6% Social media 8.0% 14.8% World Bank Group’s website 20.5% 26.8% Other 1.1% 3.5% *Significantly different between respondents who do and do not collaborate with the WBG Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions?* Percentage of Respondents Collaborators Non-Collaborators Yes 39.8% 22.7% No 60.2% 77.3% *Significantly different between respondents who do and do not collaborate with the WBG Have you requested information from the World Bank Group on its activities in the past year?* Percentage of Respondents Collaborators Non-Collaborators Yes 23.0% 12.0% No 77.0% 88.0% *Significantly different between respondents who do and do not collaborate with the WBG Were you able to obtain this information? Percentage of Respondents Collaborators Non-Collaborators Yes 89.5% 69.2% No 10.5% 30.8% 124 The World Bank Group Senegal Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Do you have access to the Internet? Percentage of Respondents Collaborators Non-Collaborators Yes 97.7% 91.9% No 2.3% 8.1% Do you use/have used the World Bank Group website?* Percentage of Respondents Collaborators Non-Collaborators Yes 82.4% 60.3% No 17.6% 39.7% *Significantly different between geographic location Which do you primarily use? Percentage of Respondents Collaborators Non-Collaborators The World Bank Group’s country website (www.worldbank.org/senegal) 42.5% 44.2% The World Bank Group’s main website (www.worldbank.org) 57.5% 55.8% Which Internet connection do you use primarily when visiting a World Bank Group website? Percentage of Respondents Collaborators Non-Collaborators High speed 85.9% 79.0% Dial-up 14.1% 21.0% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD I us e/cons ult World Bank Group’s data m ore often than I did a few 74 6.76 2.33 101 4.95 3.04 years ago* I find the World Bank Group’s webs ites eas y to navigate 71 7.08 1.97 85 6.51 2.36 I find the inform ation on the World Bank Group’s webs ites us eful 75 7.47 2.00 81 6.78 2.37 The World Bank Group’s s ocial m edia channels are valuable 38 5.79 2.65 74 6.11 2.61 s ources of inform ation about the ins titution When I need inform ation from the World Bank Group I know how 72 6.88 2.49 100 4.80 3.06 to find it* The World Bank Group is res pons ive to m y inform ation reques ts 50 7.52 2.15 59 5.19 2.74 and inquiries * *Significantly different between respondents who do and do not collaborate with the WBG H. Background Information Which of the following agencies of the World Bank Group do you primarily engage with in Senegal? (Select all that apply) Percentage of Respondents (Responses combined) Collaborators Non-Collaborators The World Bank (IDA)* 84.1% 5.3% The International Finance Corporation (IFC)* 20.5% 0.8% The Multilateral Investment Guarantee Agency (MIGA) 5.7% 2.3% None* 9.1% 93.9% *Significantly different between respondents who do and do not collaborate with the WBG Do your projects involve both the World Bank and IFC?* Percentage of Respondents Collaborators Non-Collaborators Yes 46.3% 4.1% No 53.8% 95.9% *Significantly different between respondents who do and do not collaborate with the WBG If yes, what was your view on the two institutions working together in Senegal? (Select only ONE response) Percentage of Respondents Collaborators Non-Collaborators Working well together 40.5% 0.0% Collaborating but needs improvement 37.8% 66.7% Other 10.8% 0.0% Don’t know 10.8% 33.3% 125 The World Bank Group Senegal Country Opinion Survey 2014 Appendix E: Responses to All Questions by Year11 *All data presented in this appendix are weighted. As a result, means of the FY14 data and the total number of respondents each year will be slightly different from those in other appendices. FY’ 07 Number of comparable respondents = 129  FY ’11 Number of comparable respondents = 320  FY ’14 Number of comparable respondents = 219 By weighting, FY11, FY 07 and FY14 have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY2014 FY2011 FY2007 Office of the President/Prime Minister 10.0% 10.0% 10.0% Government institutions 20.0% 20.0% 20.0% Local government 10.0% 10.0% 10.0% Bilateral/multilateral agencies 10.0% 10.0% 10.0% Civil society 20.0% 20.0% 20.0% Private sector 10.0% 10.0% 10.0% Academia 10.0% 10.0% 10.0% Media 10.0% 10.0% 10.0% B. Overall Attitudes toward the World Bank Group year FY 2007 FY 2011 FY 2014 N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World 126 6.22 1.97 309 5.15 2.49 208 4.82 2.71 Bank Group in Senegal?^ (1-Not familiar at all, 10-Extremely familiar) ^Significantly different between FY14 and FY07country surveys year FY 2007 FY 2011 FY 2014 N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the 119 6.17 1.62 281 5.77 1.99 178 5.50 2.26 World Bank Group’s effectiveness in Senegal.^ (1-Not effective at all, 10-Very effective) ^Significantly different between FY14 and FY07country surveys NOTE: It is worth pointing out that in FY07, FY11 and FY14, the ratings for effectiveness are significantly, strongly correlated with the ratings for familiarity (r=.49, p<.001). Therefore, although respondents in FY14 gave significantly lower ratings for the WBG’s effectiveness in Senegal than those in FY07, the drop in ratings could be related to the significantly lower levels of familiarity with the institution in FY14. To what extent do you agree with the following statements about the World Bank Group’s work in Senegal? (1-Strongly disagree, 10-Strongly agree) year FY 2007 FY 2011 FY 2014 N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a 122 6.96 2.24 290 6.52 2.36 178 6.68 2.38 relevant role in development in Senegal The World Bank Group’s work is aligned with what I consider the development priorities for 119 5.68 2.16 289 5.95 2.42 174 5.89 2.36 Senegal The World Bank Group supports programs and 114 5.70 2.12 275 5.82 2.38 167 6.14 2.28 strategies that are realistic for Senegal The World Bank Group treats clients and 108 5.89 2.43 267 6.51 2.46 130 5.70 2.37 stakeholders in Senegal with respect* *Significantly different between FY14 and FY11 country surveys 11 Only those questions that were asked in the FY’ 07, FY ’11 and FY ’14 country surveys, with similar response scales/options, are presented. 126 The World Bank Group Senegal Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Senegal in terms of each of the following? (1- To no degree at all, 10-To a very significant degree) year FY 2007 FY 2011 FY 2014 N Mean SD N Mean SD N Mean SD Flexibility (in terms of changing country 75 5.17 2.42 154 5.06 2.46 123 5.32 2.11 circumstances) Staff accessibility^ 110 6.30 2.41 248 5.57 2.41 135 5.36 2.68 Straightforwardness and honesty 100 6.78 2.61 225 6.60 2.48 128 6.30 2.61 Collaboration with other donors*^ 98 7.31 2.10 218 6.89 2.34 110 6.17 2.23 ^Significantly different between FY14 and FY07country surveys *Significantly different between FY14 and FY11 country surveys C. World Bank Group’s Effectiveness and Results How effective do you believe the World Bank Group is in terms of the work it does in the following areas of development in Senegal? (1-Not effective at all, 10-Very effective) year FY 2007 FY 2011 FY 2014 N Mean SD N Mean SD N Mean SD Law and justice 93 4.69 2.25 227 5.35 2.26 107 5.05 2.29 Regulatory framework 92 6.26 2.12 230 6.01 2.19 99 6.10 2.15 Poverty reduction 108 5.86 2.26 281 6.00 2.54 128 5.62 2.62 Domestic private sector development*^ 99 6.29 2.11 230 6.12 2.22 102 5.26 2.25 Economic growth 103 6.09 2.09 259 6.11 2.30 126 6.07 2.20 Public sector governance/ reform 99 5.52 2.15 240 6.45 2.22 116 6.11 2.48 Anti corruption^ 100 4.39 2.65 236 5.99 2.36 108 5.44 2.67 Gender equity 90 5.78 2.45 230 5.66 2.26 93 5.30 2.16 Health* 104 6.47 2.51 249 6.79 2.25 135 6.11 2.24 Education 100 7.01 2.20 255 6.96 2.25 133 6.55 2.12 Social protection* 83 4.96 2.23 225 5.67 2.40 99 5.10 2.00 Climate change 225 5.56 2.32 93 5.38 2.45 Agricultural development 104 5.48 2.11 241 6.26 2.46 131 5.79 2.36 Natural resource management* 85 5.70 2.08 226 6.22 2.28 98 5.17 2.28 *Significantly different between FY14 and FY11 country surveys ^Significantly different between FY14 and FY07country surveys D. The World Bank Group’s Knowledge Work and Activities In Senegal, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) year FY 2007 FY 2011 FY 2014 N Mean SD N Mean SD N Mean SD Are source of relevant information on global 103 7.02 2.38 252 7.11 2.16 144 6.75 2.26 good practices Are adaptable to Senegal’s specific development challenges and country 107 6.01 1.96 253 5.98 2.36 141 6.06 2.24 circumstances 127 The World Bank Group Senegal Country Opinion Survey 2014 E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) year FY 2007 FY 2011 FY 2014 N Mean SD N Mean SD N Mean SD The World Bank Group dis burs es funds 66 5.28 2.66 143 4.88 2.55 149 4.24 2.48 prom ptly*^ The World Bank Group effectively m onitors and evaluates the projects and program s it 80 6.37 2.52 155 7.30 2.40 168 6.87 2.39 s upports The World Bank Group’s conditions on its 93 6.06 2.25 248 5.47 2.70 130 5.10 2.35 lending are reas onable^ Working with the World Bank Group increas es 76 6.63 2.00 144 6.53 2.31 165 6.12 2.49 Senegal’s ins titutional capacity *Significantly different between FY14 and FY11 country surveys ^Significantly different between FY14 and FY07country surveys G. Communication and Information Sharing Do you have access to the Internet? Percentage of Respondents FY2014 FY2011 FY2007 Yes 94.0% 97.0% - No 6.0% 3.0% - Do you use/have you used the World Bank Group website?^ Percentage of Respondents FY2014 FY2011 FY2007 Yes 71.3% 75.2% 90.8% No 28.7% 24.8% 9.2% ^Significantly different between FY14 and FY07country surveys Which do you primarily use?^ Percentage of Respondents FY2014 FY2011 FY2007 The World Bank Group’s country website 42.8% 48.3% 56.2% (www.worldbank.org/senegal) The World Bank Group’s main website (www.worldbank.org) 57.2% 51.7% 43.8% ^Significantly different between FY14 and FY07country surveys Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) year FY 2011 FY 2014 N Mean SD N Mean SD I find the World Bank Group’s webs ites eas y to 216 7.30 2.13 138 6.54 2.14 navigate* I find the inform ation on the World Bank 214 7.69 1.91 139 6.96 2.10 Group’s webs ites us eful* When I need inform ation from the World Bank 222 7.12 2.59 153 5.60 2.97 Group I know how to find it* The World Bank Group is res pons ive to m y 172 6.41 2.58 99 6.43 2.79 inform ation reques ts and inquiries *Significantly different between FY14 and FY11 country surveys 128 The World Bank Group Senegal Country Opinion Survey 2014 Appendix F: Indicator Questions as a Function of Exposure to the World Bank Group No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Overall, please rate your impression of the World Bank 4.93 6.46 6.19 4.70 5.62 6.02 5.59 6.08 5.21 6.53 5.77 5.63 Group’s effectiveness in Senegal. To what extent do you believe the World Bank Group’s staff is well prepared to help Senegal solve its most complicated 5.72 7.00 6.67 5.76 6.23 6.93 6.32 6.60 6.08 6.85 6.57 6.07 development challenges? Overall the World Bank Group currently plays a relevant role in 6.40 7.39 7.26 6.14 6.63 7.72 6.77 7.22 6.54 7.45 7.01 6.67 development in Senegal The World Bank Group’s work is aligned with what I consider 5.25 6.55 6.29 4.97 5.69 6.43 5.81 5.96 5.42 6.56 5.88 5.80 the development priorities for Senegal Responsiveness 5.44 6.07 6.16 5.11 5.80 5.92 5.72 6.07 5.60 6.20 5.81 5.88 Flexibility (in terms of the World Bank Group’s products and 4.90 5.51 5.47 4.67 5.09 5.56 5.16 5.32 4.90 5.66 5.15 5.29 services) Flexibility (in terms of changing country circumstances) 5.15 5.80 5.80 4.82 5.26 6.11 5.51 5.44 5.05 6.17 5.48 5.49 Being inclusive 5.25 6.32 6.09 5.26 5.65 6.38 5.71 6.20 5.44 6.43 6.18 5.32 Openness 6.31 6.51 6.68 5.88 6.05 7.41 6.46 6.31 6.43 6.40 6.39 6.48 Staff accessibility 4.53 6.28 5.93 4.15 5.04 6.38 5.20 5.79 4.60 6.41 5.67 4.86 Straightforwardness and honesty 6.18 7.03 6.81 6.00 6.50 6.88 6.46 6.94 6.24 7.07 6.67 6.45 Ease of access to the people at the World Bank Group who 4.67 6.38 6.03 4.36 5.19 6.64 5.41 5.91 4.96 6.27 5.87 5.06 are making decisions important to my work Collaboration with groups outside of the Government 5.66 6.50 6.12 5.70 5.69 6.55 5.85 6.29 5.86 6.26 6.10 5.76 Collaboration with the Government 7.54 7.67 7.81 7.23 7.51 7.89 7.68 7.42 7.60 7.63 7.59 7.65 Collaboration with other donors 6.47 6.90 6.96 5.92 6.42 7.27 6.55 6.86 6.65 6.64 6.71 6.57 The speed in which it gets things accomplished on the 5.69 6.52 6.54 4.91 5.98 6.53 5.98 6.46 5.99 6.30 6.08 6.19 ground Being a long-term partner 7.86 7.99 8.12 7.64 8.01 7.90 7.95 8.07 8.00 7.95 7.97 8.00 To what extent does the World Bank Group’s work help to 5.82 6.43 6.31 5.74 6.03 6.39 6.02 6.42 5.87 6.52 6.26 5.90 achieve development results in Senegal? The World Bank Group’s financial instruments meet the 5.50 6.42 6.33 5.17 5.80 6.47 5.79 6.53 5.65 6.46 5.92 6.08 needs of Senegal The World Bank Group meets Senegal’s needs for 5.94 6.00 6.27 5.60 5.81 6.67 5.99 6.21 6.03 6.09 6.11 5.94 knowledge services The World Bank Group's knowledge work and activities are adaptable to Senegal’s specific development challenges and 5.93 6.67 6.65 5.56 6.08 6.89 6.32 6.31 6.16 6.57 6.19 6.53 country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 6.47 7.04 7.04 6.14 6.50 7.40 6.67 6.93 6.59 7.02 6.80 6.65 development results in your country? Overall, how would you rate the technical quality of the World 6.66 7.25 7.38 6.02 6.78 7.62 6.88 7.31 6.84 7.26 7.08 6.89 Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in Senegal 4.71 5.41 5.45 4.09 4.90 5.62 4.99 5.40 4.71 5.61 5.20 4.92 Where country systems are adequate, the World Bank Group 6.84 6.39 6.72 6.28 6.42 7.05 6.71 6.33 6.71 6.44 6.55 6.69 makes appropriate use of them Yellow highlight indicates significant difference between Yes and No mean. 129 The World Bank Group Senegal Country Opinion Survey 2014 Appendix G: Indicator Questions by Stakeholder Groups Which of the following best describes your current position? Employee of a Ministry/ Private Sector/ Financial Independent Academia/ Research Consultant /PMU Sector/ Private Bank CSO Media Government Institution Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 71 6.42 1.95 23 3.74 1.84 27 5.33 2.53 26 5.46 1.96 7 7.14 1.95 14 5.21 1.76 27 5.11 2.41 effectiveness in Senegal.* To what extent do you believe the World Bank Group’s staff is well prepared to help Senegal solve its most complicated development 68 7.19 2.00 20 5.00 2.36 23 5.87 2.26 23 6.04 2.06 7 7.14 1.07 12 5.50 1.93 22 5.86 2.34 challenges?* Overall the World Bank Group currently plays a relevant role in 76 7.54 1.84 18 4.39 2.43 28 6.54 1.57 26 7.85 2.17 9 6.78 2.59 14 6.64 2.53 26 5.73 2.59 development in Senegal* The World Bank Group’s work is aligned with what I consider the 67 6.88 1.76 20 4.00 1.86 25 5.84 2.23 28 5.32 2.78 9 5.22 1.48 15 5.80 1.90 23 5.35 2.53 development priorities for Senegal* Responsiveness* 57 6.23 1.85 20 3.90 2.10 18 5.89 1.71 21 6.52 2.64 7 5.57 .98 10 6.50 1.72 12 4.50 2.47 Flexibility (in terms of the World Bank Group’s products and services)* 60 5.63 1.90 18 3.39 1.97 20 5.05 1.36 22 6.18 2.30 5 4.40 1.34 11 4.64 1.96 14 4.93 1.69 Flexibility (in terms of changing country circumstances) 52 5.90 1.91 19 4.11 2.11 19 6.05 1.68 18 5.22 2.34 8 5.75 2.19 12 5.08 2.54 12 5.42 2.31 Being inclusive* 35 6.77 1.50 14 4.64 1.74 17 6.65 1.73 18 5.33 2.47 5 5.00 2.24 8 4.50 2.14 8 4.50 2.83 Openness* 54 6.72 2.13 20 4.70 1.72 23 7.43 1.78 22 6.18 2.87 6 6.50 1.05 12 6.17 1.99 12 6.08 2.23 Staff accessibility* 56 6.30 2.47 20 3.60 2.11 21 5.67 2.01 21 4.33 2.92 7 5.71 1.98 9 4.33 2.92 14 5.50 2.71 Straightforwardness and honesty* 55 7.51 1.73 19 4.21 2.35 20 6.70 2.34 16 6.25 2.32 6 7.17 2.14 8 6.00 2.45 13 6.31 3.12 Ease of access to the people at the World Bank Group who are making 53 6.47 2.26 18 3.72 2.24 18 6.00 2.25 19 5.16 2.43 6 4.33 1.63 8 4.00 2.73 16 5.44 2.48 decisions important to my work* Collaboration with groups outside of the Government* 37 6.32 2.16 17 4.00 2.21 22 6.32 1.81 25 6.64 2.06 4 4.25 .96 13 6.62 1.61 15 5.33 2.58 Collaboration with the Government* 67 8.06 1.62 20 5.85 2.64 25 7.76 1.36 28 7.71 1.92 8 7.88 1.36 13 7.54 1.13 21 7.24 2.64 Collaboration with other donors* 43 7.16 2.00 17 5.47 2.50 18 7.06 1.73 21 6.71 2.12 4 6.50 1.73 9 7.44 .73 11 5.27 2.53 The speed in which it gets things accomplished on the ground* 60 6.77 2.20 16 4.19 2.26 18 6.39 2.09 16 7.06 2.05 6 4.83 1.17 10 6.00 2.05 14 4.93 2.34 Being a long-term partner* 56 8.30 1.46 19 5.95 2.46 21 7.95 1.63 21 8.62 1.50 8 8.50 1.51 13 8.46 1.20 16 7.44 2.94 To what extent does the World Bank Group’s work help to achieve 71 6.58 1.92 19 3.95 1.78 24 6.00 1.62 23 6.78 2.15 8 6.13 1.55 14 5.79 1.48 21 5.33 2.20 development results in Senegal?* The World Bank Group’s financial instruments meet the needs of 69 6.55 2.00 20 4.55 1.73 24 5.79 1.77 27 5.41 2.80 9 5.11 1.05 12 6.42 1.83 20 5.30 2.18 Senegal* The World Bank Group meets Senegal’s needs for knowledge services 66 6.06 2.00 20 5.10 2.29 24 6.17 1.71 25 6.44 2.47 8 6.00 1.20 16 6.44 1.93 16 5.00 2.16 The World Bank Group's knoweldge work and activities are adaptable to 61 6.93 1.87 15 4.87 2.23 23 6.48 1.81 21 5.52 2.40 5 6.60 1.14 11 6.64 1.69 18 5.39 2.33 Senegal’s specific development challenges and country circumstances* Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in 62 7.10 1.66 21 5.14 2.17 23 6.65 1.75 24 7.13 2.01 8 7.13 1.36 16 7.50 2.13 23 5.78 2.17 your country?* Overall, how would you rate the technical quality of the World Bank 64 7.41 1.58 19 5.79 2.04 23 6.74 1.57 19 6.58 1.92 8 7.50 1.69 15 8.00 1.89 22 6.05 2.28 Group's knowledge work and activities?* The World Bank Group takes decisions quickly in Senegal 51 5.67 2.41 16 4.25 1.69 22 5.32 2.23 15 4.27 2.15 7 4.57 .98 8 5.50 2.33 17 4.12 2.42 Where country systems are adequate, the World Bank Group makes 52 6.85 2.51 13 6.46 2.37 20 6.45 2.28 17 7.41 1.73 7 5.14 1.07 10 7.30 2.16 17 5.24 2.68 appropriate use of them *Significantly different between stakeholder groups 130 The World Bank Group Senegal Country Opinion Survey 2014 Appendix H: Senegal FY 2014 Questionnaire World Bank Group Country Survey FY14 – Senegal The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Senegal or who observe activities related to social and economic development. The following survey will give the World Bank Group’s te am that works in Senegal, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Senegal. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know�. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING SENEGAL A1. In general would you say that Senegal is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 131 The World Bank Group Senegal Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Senegal. Please identify which of the following you consider the most important development priorities in Senegal? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 17 Education assistance) 2 Transport (e.g., roads, bridges, transportation) 18 Poverty reduction Public sector governance/ reform (i.e., government 3 effectiveness, public financial management, public 19 Energy expenditure, fiscal system reform) 4 Global/regional integration 20 Food security 5 Gender equity 21 Climate change (e.g., mitigation, adaptation) 6 Domestic private sector development 22 Agricultural development 7 Foreign direct investment 23 Trade and exports 8 Water and sanitation 24 Crime and violence 9 Anti corruption 25 Economic growth 10 Job creation/employment 26 Law and justice (e.g., judicial system) 11 Rural development 27 Regulatory framework 12 Financial markets 28 Communicable/non-communicable diseases 13 Urban development 29 Natural resource management (e.g., oil, gas, mining) 14 Environmental sustainability 30 Disaster management 15 Equality of opportunity (i.e., equity) 31 Information and communications technology 16 Health 132 The World Bank Group Senegal Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Senegal? (Choose no more than THREE) 1 Water and sanitation 16 Anti corruption 2 Equality of opportunity (i.e., equity) 17 Domestic private sector development 3 Economic growth 18 Foreign direct investment 4 Climate change (e.g., mitigation, adaptation) 19 Education 5 Global/regional integration 20 Energy Public sector governance/ reform (i.e., government 6 Gender equity 21 effectiveness, public financial management, public expenditure, fiscal system reform) 7 Rural development 22 Natural resource management (e.g., oil, gas, mining) 8 Urban development 23 Environmental sustainability 9 Regulatory framework 24 Disaster management Social protection (e.g., pensions, targeted 10 25 Health social assistance) 11 Law and justice (e.g., judicial system) 26 Agricultural development 12 Transport (e.g., roads, bridges, transportation) 27 Job creation/employment 13 Crime and violence 28 Financial markets 14 Communicable/non-communicable diseases 29 Trade and exports 15 Information and communications technology 30 Food security PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 133 The World Bank Group Senegal Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Senegal? (Choose no more than THREE) 1 Energy 16 Communicable/non-communicable diseases 2 Gender equity 17 Trade and exports Public sector governance/ reform (i.e., government 3 Equality of opportunity (i.e., equity) 18 effectiveness, public financial management, public expenditure, fiscal system reform) Social protection (e.g., pensions, targeted 4 19 Domestic private sector development social assistance) 5 Global/regional integration 20 Job creation/employment 6 Climate change (e.g., mitigation, adaptation) 21 Agricultural development 7 Anti corruption 22 Food security 8 Disaster management 23 Transport (e.g., roads, bridges, transportation) 9 Rural development 24 Natural resource management (e.g., oil, gas, mining) 10 Foreign direct investment 25 Environmental sustainability 11 Urban development 26 Health 12 Water and sanitation 27 Law and justice (e.g., judicial system) 13 Education 28 Crime and violence 14 Information and communications technology 29 Financial markets 15 Regulatory framework A5. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Senegal? (Choose no more than TWO) 1 Better employment opportunities for young people 2 Better employment opportunities for women 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Consistent economic growth 11 More reliable social safety net 12 Greater equity of fiscal policy 13 Education and training that better ensure job opportunity 14 Better quality public services 15 Other (please specify):_____________________________________ 134 The World Bank Group Senegal Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Senegal? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Senegal. 1 2 3 4 5 6 7 8 9 10 Very Not effective at all Don't know effective B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Senegal solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree B4. When thinking about how the World Bank Group can have the most impact on development results in Senegal, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Senegal? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 17 Equality of opportunity (i.e., equity) assistance) Public sector governance/ reform (i.e., government 2 effectiveness, public financial management, public 18 Health expenditure, fiscal system reform) 3 Transport (e.g., roads, bridges, transportation) 19 Education 4 Poverty reduction 20 Food security 5 Global/regional integration 21 Climate change (e.g., mitigation, adaptation) 6 Gender equity 22 Agricultural development 7 Crime and violence 23 Trade and exports 8 Domestic private sector development 24 Economic growth 9 Rural development 25 Law and justice (e.g., judicial system) 10 Foreign direct investment 26 Regulatory framework 11 Water and sanitation 27 Communicable/non-communicable diseases 12 Energy 28 Natural resource management (e.g., oil, gas, mining) 13 Job creation/employment 29 Anti corruption 14 Financial markets 30 Information and communications technology 15 Urban development 31 Disaster management 16 Environmental sustainability 135 The World Bank Group Senegal Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Senegal? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Convening/facilitating 2 Data 3 Policy advice, studies, analyses 4 Financial resources Capacity development (e.g., procurement, monitoring 5 and evaluation, results based management, etc.) 6 Technical assistance 7 Mobilizing third party financial resources 8 Donor coordination Linkage to non-Bank expertise (i.e., South-South 9 knowledge sharing) 10 Other (please specify): ________________________ How effectively do the World Bank Group’s activities below support Senegal’s efforts to achieve development results? Not effective Very Don't at all effective know B6 Convening/facilitating 1 2 3 4 5 6 7 8 9 10 B7 Data 1 2 3 4 5 6 7 8 9 10 B8 Policy advice, studies, analyses 1 2 3 4 5 6 7 8 9 10 B9 Financial resources 1 2 3 4 5 6 7 8 9 10 B10 Technical assistance 1 2 3 4 5 6 7 8 9 10 B11 Mobilizing third party financial resources 1 2 3 4 5 6 7 8 9 10 B12 Donor coordination 1 2 3 4 5 6 7 8 9 10 Linkage to non-Bank expertise (i.e., South-South B13 1 2 3 4 5 6 7 8 9 10 knowledge sharing) The World Bank Group can provide capacity building support in a number of ways in Senegal. To which degree would Senegal benefit, if capacity building were to support...? To no To a very Don't degree significant know at all degree Groups outside of government (e.g., civil society, B14 media) to help them more effectively engage and 1 2 3 4 5 6 7 8 9 10 participate in development efforts The public sector, related to implementation of B15 1 2 3 4 5 6 7 8 9 10 specific development projects on the ground The public sector, related to changing institutions B16 1 2 3 4 5 6 7 8 9 10 (organizations or sociopolitical conditions) The private sector, related to institutional and B17 1 2 3 4 5 6 7 8 9 10 policy change 136 The World Bank Group Senegal Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Senegal? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not effective Very Don't at all effective know Project implementation (or other organizational B18 1 2 3 4 5 6 7 8 9 10 strengthening) Citizen engagement (incorporating citizens' voices B19 1 2 3 4 5 6 7 8 9 10 into development) Policy design (for clarity and better incentives to B20 1 2 3 4 5 6 7 8 9 10 achieve development goals) When thinking about how to improve capacity building in Senegal to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not important Very Don't at all important know Project implementation (or other organizational B21 1 2 3 4 5 6 7 8 9 10 strengthening) Citizen engagement (incorporating citizens' voices B22 1 2 3 4 5 6 7 8 9 10 into development) Policy design (for clarity and better incentives to B23 1 2 3 4 5 6 7 8 9 10 achieve development goals) B24. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Senegal? (Choose no more than TWO) 1 Staff too inaccessible 2 Not exploring alternative policy options 3 Not adequately sensitive to political/social realities in Senegal 4 Not enough public disclosure of its work 5 Arrogant in its approach 6 Not aligned with country priorities 7 The credibility of its knowledge/data 8 World Bank Group’s processes too complex 9 Not willing to honestly criticize policies and reform efforts in the country 10 Too influenced by developed countries 11 Imposing technocratic solutions without regard to political realities 12 World Bank Group’s processes too slow 13 Too bureaucratic in its operational policies and procedures 14 Not aligned with other donors’ work 15 Not collaborating enough with non-state actors 16 Not client focused 17 Other (please specify): __________________________________________________ 18 Don’t know 137 The World Bank Group Senegal Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B25. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Senegal? (Choose no more than TWO) 1 Capacity development (e.g., procurement, monitoring and evaluation, results based management) 2 Policy based lending / budget support to the Government 3 Knowledge products/services (analytical work, studies, surveys, etc.) 4 Investment lending (financing specific projects) 5 Technical assistance (advice, best practice, international experience, etc.) 6 Trust Fund management 7 Other (please specify): __________________________________________________ 8 Don’t know B26. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) 1 Academia/think tanks/research institutes 2 Donor community 3 Media 4 Civil Society Organizations, including NGOs, associations, and CBOs 5 Local Government 6 Private sector 7 Parliament 8 Community Based Organizations (CBOs) 9 Beneficiaries 10 Foundations 11 Faith based organizations 12 Other (please specify): __________________________ 13 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Senegal? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B27 1 2 3 4 5 6 7 8 9 10 relevant role in development in Senegal The World Bank Group’s work is aligned with what I B28 1 2 3 4 5 6 7 8 9 10 consider the development priorities for Senegal The World Bank Group supports programs and B29 1 2 3 4 5 6 7 8 9 10 strategies that are realistic for Senegal The World Bank Group treats clients and B30 1 2 3 4 5 6 7 8 9 10 stakeholders in Senegal with respect 138 The World Bank Group Senegal Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Senegal in terms of each of the following? To no To a very Don't degree at significant know all degree B31 Responsiveness 1 2 3 4 5 6 7 8 9 10 Flexibility (in terms of the World Bank Group’s B32 1 2 3 4 5 6 7 8 9 10 products and services) Flexibility (in terms of changing country B33 1 2 3 4 5 6 7 8 9 10 circumstances) B34 Being inclusive 1 2 3 4 5 6 7 8 9 10 B35 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10 B36 Staff accessibility 1 2 3 4 5 6 7 8 9 10 B37 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10 Ease of access to the people at the World Bank B38 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10 work Collaboration with groups outside of the B39 Government (e.g., NGOs, academia, private sector, 1 2 3 4 5 6 7 8 9 10 civil society) B40 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10 B41 Collaboration with other donors 1 2 3 4 5 6 7 8 9 10 The speed in which it gets things accomplished on B42 1 2 3 4 5 6 7 8 9 10 the ground B43 Being a long-term partner 1 2 3 4 5 6 7 8 9 10 B44. To be a more effective development partner in Senegal, do you believe that the World Bank Group should have… ? (Select only ONE response) The current level of local presence More local presence Less local presence Don't know is adequate B45. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank Group does not do adequate follow through/follow-up 2 There is not an adequate level of citizen/civil society participation 3 The World Bank Group is not sensitive enough to political/social realities on the ground 4 Lack of/inadequate levels of capacity in Government 5 Poor donor coordination 6 The World Bank Group works too slowly 7 The Government works inefficiently 8 Political pressures and obstacles 9 Reforms are not well thought out in light of country challenges 10 Other (please specify): ________________________________________ 139 The World Bank Group Senegal Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Senegal? Not important Very Don't at all important know 1 Anti corruption 1 2 3 4 5 6 7 8 9 10 2 Information and communications technology 1 2 3 4 5 6 7 8 9 10 3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10 4 Crime and violence 1 2 3 4 5 6 7 8 9 10 5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10 6 Urban development 1 2 3 4 5 6 7 8 9 10 7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10 8 Regulatory framework 1 2 3 4 5 6 7 8 9 10 9 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10 10 Poverty reduction 1 2 3 4 5 6 7 8 9 10 11 Gender equity 1 2 3 4 5 6 7 8 9 10 12 Domestic private sector development 1 2 3 4 5 6 7 8 9 10 13 Foreign direct investment 1 2 3 4 5 6 7 8 9 10 14 Water and sanitation 1 2 3 4 5 6 7 8 9 10 15 Trade and exports 1 2 3 4 5 6 7 8 9 10 16 Economic growth 1 2 3 4 5 6 7 8 9 10 17 Energy 1 2 3 4 5 6 7 8 9 10 18 Disaster management 1 2 3 4 5 6 7 8 9 10 Public sector governance/ reform (i.e., government 19 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10 expenditure, fiscal system reform) 20 Job creation/employment 1 2 3 4 5 6 7 8 9 10 21 Financial markets 1 2 3 4 5 6 7 8 9 10 22 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10 23 Health 1 2 3 4 5 6 7 8 9 10 24 Rural development 1 2 3 4 5 6 7 8 9 10 25 Global/regional integration 1 2 3 4 5 6 7 8 9 10 26 Food security 1 2 3 4 5 6 7 8 9 10 27 Education 1 2 3 4 5 6 7 8 9 10 Social protection (e.g., pensions, targeted social 28 1 2 3 4 5 6 7 8 9 10 assistance) 29 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10 30 Agricultural development 1 2 3 4 5 6 7 8 9 10 31 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10 140 The World Bank Group Senegal Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Senegal? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know�) Not effective Very Don't at all effective know 1 Anti corruption 1 2 3 4 5 6 7 8 9 10 2 Information and communications technology 1 2 3 4 5 6 7 8 9 10 3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10 4 Crime and violence 1 2 3 4 5 6 7 8 9 10 5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10 6 Urban development 1 2 3 4 5 6 7 8 9 10 7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10 8 Regulatory framework 1 2 3 4 5 6 7 8 9 10 9 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10 10 Poverty reduction 1 2 3 4 5 6 7 8 9 10 11 Gender equity 1 2 3 4 5 6 7 8 9 10 12 Domestic private sector development 1 2 3 4 5 6 7 8 9 10 13 Foreign direct investment 1 2 3 4 5 6 7 8 9 10 14 Water and sanitation 1 2 3 4 5 6 7 8 9 10 15 Trade and exports 1 2 3 4 5 6 7 8 9 10 16 Economic growth 1 2 3 4 5 6 7 8 9 10 17 Energy 1 2 3 4 5 6 7 8 9 10 18 Disaster management 1 2 3 4 5 6 7 8 9 10 Public sector governance/ reform (i.e., government 19 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10 expenditure, fiscal system reform) 20 Job creation/employment 1 2 3 4 5 6 7 8 9 10 21 Financial markets 1 2 3 4 5 6 7 8 9 10 22 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10 23 Health 1 2 3 4 5 6 7 8 9 10 24 Rural development 1 2 3 4 5 6 7 8 9 10 25 Global/regional integration 1 2 3 4 5 6 7 8 9 10 26 Food security 1 2 3 4 5 6 7 8 9 10 27 Education 1 2 3 4 5 6 7 8 9 10 Social protection (e.g., pensions, targeted social 28 1 2 3 4 5 6 7 8 9 10 assistance) 29 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10 30 Agricultural development 1 2 3 4 5 6 7 8 9 10 31 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10 141 The World Bank Group Senegal Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. Where are the World Bank Group’s decisions made primarily that support the program in Senegal? (Select only ONE response) 1 At the Headquarters (in Washington D.C.) 2 In the country 3 Don’t know C4. To what extent does the World Bank Group’s work help to achieve development results in Senegal? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Senegal? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C5 1 2 3 4 5 6 7 8 9 10 Loan, Trust Funds, etc.) meet the needs of Senegal The World Bank Group meets Senegal’s needs C6 for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10 analysis, data, technical assistance) C7. To what extent do you believe that Senegal received value for money from the World Bank Group’s fee-based products/services? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree C8. To what extent do you believe the World Bank Group measures and corrects its work in real time in Senegal? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 142 The World Bank Group Senegal Country Opinion Survey 2014 SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Senegal, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no To a very Don't degree at significant know all degree D2 Are timely 1 2 3 4 5 6 7 8 9 10 Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10 involvement during preparation Are relevant to Senegal’s development D4 1 2 3 4 5 6 7 8 9 10 priorities D5 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10 Are accessible (well written and easy to D6 1 2 3 4 5 6 7 8 9 10 understand) Are source of relevant information on global D7 1 2 3 4 5 6 7 8 9 10 good practices D8 Enhance your knowledge and/or skills 1 2 3 4 5 6 7 8 9 10 D9 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10 Are adaptable to Senegal’s specific D10 development challenges and country 1 2 3 4 5 6 7 8 9 10 circumstances D11. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10 Not significant at all Very significant Don't know D12. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10 Very low Very high technical Don't know technical quality quality 143 The World Bank Group Senegal Country Opinion Survey 2014 SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent does each of the following aspects of the World Bank Group’s technical assistance/ advisory work contribute to solving Senegal’s development challenges? To no To a very Don't degree at significant know all degree Conceptualization (understanding and framing E1 1 2 3 4 5 6 7 8 9 10 the problem) E2 Design (appraising and planning the solutions) 1 2 3 4 5 6 7 8 9 10 Implementation (Executing, carrying out, E3 monitoring and making appropriate 1 2 3 4 5 6 7 8 9 10 adjustments) E4 Evaluation (assessing the impact and results) 1 2 3 4 5 6 7 8 9 10 To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E5 1 2 3 4 5 6 7 8 9 10 promptly The World Bank Group effectively monitors E6 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10 supports The World Bank Group’s approvals and E7 1 2 3 4 5 6 7 8 9 10 reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy� E8 1 2 3 4 5 6 7 8 9 10 requirements are reasonable The World Bank Group’s conditions on its E9 1 2 3 4 5 6 7 8 9 10 lending are reasonable The World Bank Group takes decisions quickly E10 1 2 3 4 5 6 7 8 9 10 in Senegal Working with the World Bank Group E11 1 2 3 4 5 6 7 8 9 10 increases Senegal’s institutional capacity The World Bank Group ensures consistency E12 1 2 3 4 5 6 7 8 9 10 and continuity through staff changes Where country systems (e.g., procurement, financial management, etc.) are adequate, E13 1 2 3 4 5 6 7 8 9 10 the World Bank Group makes appropriate use of them The World Bank Group provides effective E14 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10 projects) E15. Which of the following best describes the way the World Bank Group operates in Senegal? (Select only ONE response) 1 The World Bank Group takes too much risk in Senegal 2 The World Bank Group does not take enough risk in Senegal 3 The World Bank Group’s approach to risk is appropriate 4 Don’t know 5 Prefer not to answer 144 The World Bank Group Senegal Country Opinion Survey 2014 SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN SENEGAL F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Senegal? (Choose no more than TWO) 1 Provide more adequate data/knowledge/statistics/figures on Senegal’s economy 2 Collaborate more effectively with Government clients (e.g., national, state, local) 3 Offer more innovative financial products 4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 5 Reach out more to groups outside of Government 6 Improve the quality of its experts as related to Senegal’s specific challenges 7 Offer more innovative knowledge services 8 Ensure greater selectivity in its work 9 Increase the level of capacity development in the country 10 Reduce the complexity of obtaining World Bank Group financing 11 Increase availability of Fee-Based services 12 Work faster 13 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Senegal, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Senegal? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Senegal 6 Don’t know 145 The World Bank Group Senegal Country Opinion Survey 2014 SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Senegal? (Choose no more than TWO) 1 Local newspapers 2 International newspapers 3 Local radio 4 International radio 5 Local television 6 International television 7 Periodicals 8 Internet 9 Social media (e.g., Facebook, Twitter, Youtube, Flickr) 10 Blogs 11 Mobile phones 12 Instant messaging 13 Other (please specify): ______________________________________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) 1 Blogs 2 Direct contact with World Bank Group (i.e., face to face meetings/discussions) 3 e-Newsletters 4 Instant messaging 5 World Bank Group’s seminars/workshops/conferences 6 World Bank Group’s publications and other written materials 7 Mobile phones 8 Social media (e.g., Facebook, Twitter, Youtube, Flickr) 9 World Bank Group’s website 10 Other (please specify): ______________________________________________ Are you aware of the World Bank Group’s Access to Information Policy under which the G3 Yes No Bank will now disclose any information in its possession that is not on a list of exceptions? Have you requested information from the World Bank Group on its activities in the past G4 Yes No year? (If YES please go to Question G5; if NO please go to G6) G5 Were you able to obtain this information? Yes No G6 Do you have access to the Internet? Yes No G7 Do you use/have you used the World Bank Group website? Yes No 146 The World Bank Group Senegal Country Opinion Survey 2014 SECTION G: COMMUNICATION AND INFORMATION SHARING G8. Which do you primarily use? (Select only ONE response) 1 The World Bank Group’s country website (www.worldbank.org/senegal) 2 The World Bank Group’s main website (www.worldbank.org) G9. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed 2 Dial-up Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I use/consult World Bank Group’s data more often than G10 1 2 3 4 5 6 7 8 9 10 I did a few years ago I find the World Bank Group’s websites easy to G11 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10 Group website) I find the information on the World Bank Group’s G12 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10 Bank Group website) The World Bank Group’s social media channels (e.g., G13 Facebook, Twitter, Youtube, Flickr) are valuable sources 1 2 3 4 5 6 7 8 9 10 of information about the institution When I need information from the World Bank Group I G14 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10 them, etc.) The World Bank Group is responsive to my information G15 1 2 3 4 5 6 7 8 9 10 requests and inquiries PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 147 The World Bank Group Senegal Country Opinion Survey 2014 SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 2 Elected person (Member of the National Assembly – Regional, Urban or Rural Council) 3 Employee of a Ministry, Ministerial Department or Implementation Agency 4 Consultant/Contractor working on World Bank Group supported project/program 5 Project Management Unit (PMU) overseeing implementation of project 6 Local Government Office or Staff 7 Bilateral Agency 8 Multilateral Agency 9 Private Sector Organization 10 Financial Sector/Private Bank 11 NGO, Community Based Organization 12 Media (Press, Radio, TV, Web, etc.) 13 Independent Government Institution (i.e., Regulatory Agency, Central Bank/oversight institution) 14 Trade Union 15 Academia/Research Institute/Think Tank 16 Judiciary Branch 17 Other (please specify): ________________________ H2. Please identify the primary specialization of your work. (Select only ONE response) Natural resource management / environmental 1 Agriculture/ rural development / food security 11 sustainability Private sector development / foreign direct 2 Climate change / disaster management 12 investment Public sector governance / public financial 3 Education 13 management / anti corruption 4 Energy 14 Social protection 5 Financial markets / banking 15 Transport 6 Gender equity / equality of opportunity 16 Urban development Health / communicable/non-communicable 7 17 Water and sanitation diseases 8 Information and communications technology 18 Generalist 9 Job creation/employment 19 Other (please specify): _________________________ 10 Law and justice / regulatory framework 148 The World Bank Group Senegal Country Opinion Survey 2014 SECTION H: BACKGROUND INFORMATION H3. Currently, do you professionally collaborate/work with the World Bank Group in your country? 1 Yes 2 No H4. Which of the following agencies of the World Bank Group do you work with in Senegal? (Select all that apply) 1 The World Bank (IDA) 2 The International Finance Corporation (IFC) 3 The Multilateral Investment Guarantee Agency (MIGA) 4 None H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view on the two institutions working together in Senegal? (Select only ONE response) 1 Working well together 2 Collaborating but needs improvement 3 In conflict 4 Other 5 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in Senegal? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. Which best represents your geographic location? 1 Dakar 2 Other city 3 Rural area Thank you for completing the survey! 149