World Bank Group Country Opinion Survey 2015: Afghanistan FY15 Afghanistan Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 February 2015 World Bank Group Country Opinion Survey 2015: Afghanistan Acknowledgements The Afghanistan Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Jing Guo, Jessica Cameron, and Svetlana Markova. Calita Woods and Dania Mendoza provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the Afghanistan country team and the local fielding agency Pajhwok Afghan News. In particular, PORG is grateful to Abdul Raouf Zia (Senior Communications Officer) and Rafi Mohammad Farooq (Consultant). 1 World Bank Group Country Opinion Survey 2015: Afghanistan Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................6 IV. General Issues Facing Afghanistan ............................................11 V. Overall Attitudes toward the World Bank Group .......................17 VI. Sectoral Importance and Effectiveness......................................29 VII. How the World Bank Group Operates .......................................37 VIII. The Afghanistan Reconstruction Trust Fund ..............................51 IX. World Bank Group’s Knowledge and Instruments .....................53 X. The Future Role of the World Bank Group in Afghanistan .........60 XI. Communication and Openness..................................................66 XII. Appendices ................................................................................75 2 World Bank Group Country Opinion Survey 2015: Afghanistan I. Objectives This survey was designed to achieve the following objectives:  Assist the World Bank Group in gaining a better understanding of how stakeholders in Afghanistan perceive the Bank Group;  Obtain systematic feedback from stakeholders in Afghanistan regarding:  Their views regarding the general environment in Afghanistan;  Their overall attitudes toward the World Bank Group in Afghanistan;  Overall impressions of the World Bank Group’s effectiveness and results, knowledge work and activities, and communication and information sharing in Afghanistan;  Perceptions of the World Bank Group’s future role in Afghanistan.  Perceptions of the Afghanistan Reconstruction Trust Fund.  Use data to help inform Afghanistan country team’s strategy. II. Methodology In December 2014, 500 stakeholders of the WBG in Afghanistan were invited to provide their opinions on the WBG’s work in the country by participating in a country opinion survey. Participants were drawn from the office of the President, the Chief Executive Officer (CEO); office of a minister; office of a parliamentarian; ministries/ministerial departments; consultants/contractors working on WBG-supported projects/programs; PMUs; local governments; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community based organizations (CBO); the media; independent government institutions; trade unions; youth groups; academia/research institutes/think tanks; judiciary branch; and other organizations. A total of 407 stakeholders participated in the survey (91% response rate). Some respondents completed questionnaires with a representative of the fielding agency face to face. Others received and returned the questionnaires via mail or email. Respondents were asked about: general issues facing Afghanistan; their overall attitudes toward the WBG; the WBG’s effectiveness and results; the Afghanistan reconstruction trust fund, the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in Afghanistan; and the WBG’s communication and information sharing. Every country that engages in the Country Opinion Survey must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Surveys conducted in FY’12 and FY’08. Data were weighted to reach the same stakeholder composition in three years, which allows for year comparisons. Stakeholder groups which were not present in all three fiscal years were not included in the comparison. 3 World Bank Group Country Opinion Survey 2015: Afghanistan II. Methodology (continued) Respondents who belonged to the “other� stakeholder category were not included either. As a result, means of the FY’ 15 data and the total number of respondents in three years are slightly different from those of the original data reported in appendices A, B, C, D, E, G, and H. For the weighted stakeholder breakdown and year comparison results, please see appendix F (page 154). A. General Issues Facing Afghanistan: Respondents were asked to indicate whether Afghanistan is headed in the right direction, what they thought were the most important development priorities, which areas would contribute most to reducing poverty, and how “shared prosperity� would be best achieved. B. Overall Attitudes toward the World Bank Group (WBG): their familiarity with the WBG, its effectiveness in Afghanistan, WBG staff preparedness to help Afghanistan solve its development challenges, the WBG’s local presence, its collaboration with the UN, the WBG’s capacity building in Afghanistan, their agreement with various statements regarding the WBG’s work, and the extent to which the WBG is an effective development partner. Respondents were asked to indicate the WBG’s greatest values and weaknesses, the most effective instruments in helping reduce poverty in Afghanistan, and in which sectoral areas the WBG should focus most of its resources. C. World Bank Group’s Effectiveness and Results: Respondents were asked to rate the extent to which the WBG’s work helps achieve development results in Afghanistan, the extent to which the WBG meets Afghanistan’s needs for knowledge services and financial instruments, the extent the WBG helps build existing country systems, the importance for the WBG to be involved in thirty five development areas, and the WBG’s level of effectiveness in these areas, such as security/stabilization/reconstruction, education, and anti corruption. D. The Afghanistan Reconstruction Trust Fund: Respondents were asked about their levels of familiarity with the trust fund, and their levels of agreement with several statements about the trust fund. E. The World Bank Group’s Knowledge Work and Activities: Respondents were asked how often they use the WBG’s knowledge work, and were asked to rate the effectiveness and quality of the WBG’s knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality. F. Working with the World Bank Group: Respondents were asked to rate their levels of agreement with a series of statements regarding working with the WBG, such as the WBG’s “Safeguard Policy� requirements being reasonable, and disbursing funds promptly. The respondents were also asked whether they think the organization is risk-averse and to rate the extent to which the WBG is selective, and the extent to which the WBG promotes private public partnerships in Afghanistan. 4 World Bank Group Country Opinion Survey 2015: Afghanistan II. Methodology (continued) G. The Future Role of the World Bank Group in Afghanistan: Respondents were asked to indicate what the WBG should do to make itself of greater value in Afghanistan and which services the WBG should offer more of in the country. They were asked what areas the country would benefit most from the WBG playing a leading role and what areas it would benefit most from other donors. H. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the WBG, and their usage and evaluation of the WBG’s websites. Respondents were also asked about their awareness of the WBG’s Access to Information policy, and were asked to rate WBG’s responsiveness to information requests, value of its social media channels, the easiness to find information and to navigate the WBG websites. I. Background Information: Respondents were asked to indicate their current position, specialization, gender, whether they currently collaborate or previously collaborated with the WBG, their exposure to the WBG in Afghanistan, which WBG agencies they work with, their geographic locations, and whether they think that the IFC and the World Bank work well together. 5 World Bank Group Country Opinion Survey 2015: Afghanistan III. Demographics of the Sample Current Position  For further analyses, respondents from the Office of the President, Chief Executive Officer (CEO) were combined with respondents from the office of a minister, respondents from ministries/ministerial departments, PMUs, and consultants working WBG projects were combined, respondents from the financial sector/private banks were combined with those from private sector organizations; Respondents from private foundations, NGOs/CBOs, trade unions, and youth groups were combined into “CSO.� Few respondents from bilateral/multilateral agencies, independent government institutions, academia, the judiciary branch and other organizations were included in the “Other� category. Percentage of Respondents (N=360) Media 17% Local Government Office or Staff 16% Employee of a Ministry, Ministerial Department or Implementation Agency 16% Youth Group 8% Private Sector Organization 7% NGO/ Community Based Organization 7% Other 6% Private Foundation 4% Office of the President, Office of the Chief Executive Officer (CEO) 3% Office of Parliamentarian 3% Financial Sector/Private Bank 3% Independent Government Institution 3% PMU overseeing implementation of project/Consultant/Contractor working on WBG supported project/program 2% Office of Minister 2% Trade Union 2% Bilateral/ Multilateral Agency 1% Academia/Research Institute/Think Tank 1% Judiciary Branch <1% “Which of the following best describes your current position?� (Respondents chose from a list.) 6 World Bank Group Country Opinion Survey 2015: Afghanistan III. Demographics of the Sample (continued) Area of Primary Specialization1 Percentage of Respondents (N=355) Education 16% Governance 14% Other 11% Macroeconomics and fiscal management 7% Public-private partnerships 6% Generalist (specialized in multiple sectors) 6% Health, nutrition, and population 5% Fragility, conflict and violence 5% Agriculture 5% Urban, rural, and social development 4% Social protection and labor 4% Gender 3% Jobs 3% Transport and ICT 3% Trade and competitiveness 2% Water 2% Energy and extractives 1% Finance and markets 1% Poverty 1% Environment and natural resources 1% “Please identify the primary specialization of your work.� (Respondents chose from a list.) Gender of Respondents2 Percentage of Respondents (N=375) Female 14% Male 86% “Please indicate your gender.� (Respondents chose from a list.) 1 Given the large number of respondents specializing in education and governance, cross-sectoral analyses were conducted to examine if respondents from these two sectors dominated the overall responses to the multiple choice questions about development priorities and sectoral areas which can contribute to poverty reduction in the country. 2 Please note when women and men have significantly different responses to a question, their differences will be described in a bullet point in the report. When their responses do not differ significantly, it is will not be mentioned in the report. 7 World Bank Group Country Opinion Survey 2015: Afghanistan III. Demographics of the Sample (continued) Geographic Location  Responses across all geographic locations for all survey questions can be found in Appendix C (see page 113). Percentage of Respondents (N=371) Kabul 14% Outside Kabul 86% “Which best represents your geographic location?� (Respondents chose from a list.) Collaboration with and Exposure to the World Bank Group3  Differences in responses to the indicator questions, based on levels of collaboration and exposure to the World Bank Group in Afghanistan, can be found in Appendix D (see page 126) and Appendix G (see page 160). Please note that in Appendix G, “I currently collaborate with the WBG� and “Both of the above� were grouped into “Currently collaborating.� Where levels of collaboration appear to have a significant impact on overall views of the World Bank Group, it is highlighted in yellow in Appendix G. Percentage of Respondents (N=338) I have never collaborated with the World Bank Group 65% I have previously collaborated with the World 16% Bank Group I currently collaborate with the World Bank Group 11% Both of the above (I currently collaborate and previously have collaborated 8% with the World Bank Group) "Which of the following best describes your level of interaction with the World Bank Group in your country?� (Respondents choose from a list) 3 Please note when stakeholders across different levels of collaboration have significantly different responses to a question, their differences will be described in a bullet point in the report. When their responses do not differ significantly, it is will not be mentioned in the report. 8 World Bank Group Country Opinion Survey 2015: Afghanistan III. Demographics of the Sample (continued) Collaboration with and Exposure to the World Bank Group (continued) Percentage of Respondents (N=280) Use World Bank Group website for information, 36% data, research, etc. Use World Bank Group reports/data 34% Observer 26% Collaborate as part of my professional duties 23% Engage in World Bank Group related/sponsored 19% events/activities "Which of the following describes most of your exposure to the World Bank Group in Afghanistan? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) Exposure to Agencies within the World Bank Group Percentage of Respondents (N=283) Other 44% The World Bank (IDA) 42% The Multilateral Investment Guarantee 8% Agency (MIGA) The International Finance Corporation (IFC) 6% "Which of the following agencies of the World Bank Group do you primarily engage with in Afghanistan?" (Respondents choose from a list) Percentage of Respondents (N=312) Yes 38% No 62% “Do your projects involve both the World Bank and IFC?� 9 World Bank Group Country Opinion Survey 2015: Afghanistan III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Year comparison: Respondents of this year’s Country Survey were significantly more familiar with the WBG (mean levels of familiarity = 6.0) than respondents in the FY’08 Country Survey (mean levels of familiarity = 5.2)4. Respondents in the FY’12 and this year’s Surveys had statistically similar levels of familiarity with the WBG (mean levels of familiarity in FY’12 = 6.3).  Stakeholder groups and locations: Respondents across stakeholder groups and geographic locations had statistically similar levels of familiarity with the WBG.  Collaboration: Respondents who currently collaborate with the WBG are significantly more familiar (mean levels of familiarity = 7.0) with the institution than those who previously collaborated with it (mean levels of familiarity = 5.9) and those who never collaborated with the WBG (mean levels of familiarity = 5.3).  Respondents’ levels of familiarity with the WBG were significantly, strongly correlated with their perceptions of the WBG’s overall effectiveness in Afghanistan, and significantly, moderately correlated with the respondents’ perceptions of the WBG’s relevance to Afghanistan’s development or its ability to help achieve development results in Afghanistan. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 5.8 "How familiar are you with the work of the World Bank Group in Afghanistan?" (1 - "Not familiar at all", 10 - "Extremely familiar") 4 All means in the description of year comparisons are calculated based on weighted data. Go to Appendix F for more details. The mean in the chart was calculated based on unweighted data. 10 World Bank Group Country Opinion Survey 2015: Afghanistan IV. General Issues Facing Afghanistan Headed in the Right Direction  Stakeholder groups and locations: Respondents across stakeholder groups and geographic locations had statistically similar views of the country’s direction. Percentage of Respondents (N=384) The right direction 33% The wrong direction 21% Not sure 46% "In general, would you say that Afghanistan is headed in ... following the new government inauguration in September 2014?" (Respondents chose from a list.) 11 World Bank Group Country Opinion Survey 2015: Afghanistan IV. General Issues Facing Afghanistan (continued) Development Priority5 Percentage of Respondents (N=392) Security/stabilization/reconstruction 74% Education 30% Anti corruption 24% Job creation/employment 18% Energy 17% Economic growth 16% Public sector governance/ reform 15% Law and justice 14% Natural resource management 10% Agricultural development 8% Poverty reduction 8% Private sector development 6% Equality of opportunity 6% Rural development 5% Food security 5% Foreign direct investment 4% Health 4% Social cohesion 4% Social protection 3% Trade and exports 3% Regional conflict and tensions 3% Gender equity 2% Financial markets 2% Regional integration and cooperation 2% Water and sanitation 2% Urban development 2% Transport 2% Local governance and institutions 1% Crime and violence 1% Environmental sustainability 1% Regulatory framework 1% Disaster management 1% Climate change <1% Communicable/non-communicable diseases <1% Information and communications technology 0% "Listed below are a number of development priorities in Afghanistan. Please identify which of the following you consider the most important development priorities in Afghanistan. (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) 5 When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question I2 in Appendix I), analyses are done to see these respondents’ views about the top development priorities. 12 World Bank Group Country Opinion Survey 2015: Afghanistan IV. General Issues Facing Afghanistan (continued) Development Priority (continued)  Year comparison: Respondents in the FY’12 Country Survey indicated that the most important development priority in Afghanistan was “education� (51%). Similarly, in FY’08, respondents then also considered “education� (34%) as the most important development priority. This year’s respondents indicated that the most important development priorities in Afghanistan are “security/stabilization/reconstruction� (74%) and “education� (30%).  Stakeholder groups and locations: Respondents across stakeholder groups and geographic locations all agreed that “security/stabilization/reconstruction� and “education� are Afghanistan’s top two development priorities.  Areas of specialization: Respondents who primarily specialized in “education� (16% of the sample) were significantly more likely than other respondents to indicate that “education� is Afghanistan’s most important development priority. 13 World Bank Group Country Opinion Survey 2015: Afghanistan IV. General Issues Facing Afghanistan (continued) What Would Contribute Most to Reducing Poverty 6 Percentage of Respondents (N=400) Security/stabilization/reconstruction 45% Economic growth 34% Job creation/employment 24% Anti corruption 15% Agricultural development 15% Natural resource management 11% Public sector governance/ reform 8% Equality of opportunity 7% Private sector development 7% Foreign direct investment 6% Law and justice 6% Energy 6% Education 6% Rural development 5% Trade and exports 4% Gender equity 3% Transport 3% Water and sanitation 2% Regional conflict and tensions 2% Food security 2% Local governance and institutions 2% Social protection 2% Crime and violence 2% Health 2% Financial markets 2% Social cohesion 2% Regional integration and cooperation 1% Information and communications technology 1% Urban development 1% Regulatory framework 1% Climate change 1% Disaster management <1% Communicable/non-communicable diseases 0% Environmental sustainability 0% "Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Afghanistan?" (Respondents chose from a list. Responses combined.) 6 When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question I2 in Appendix I), analyses are done to see these respondents’ views about the areas of development that would contribute most to reducing poverty. 14 World Bank Group Country Opinion Survey 2015: Afghanistan IV. General Issues Facing Afghanistan (continued) What Would Contribute Most to Reducing Poverty (continued)  Year comparison: In the FY’12 Country Survey, respondents indicated that the greatest contributors to poverty reduction in Afghanistan were “security/stabilization/reconstruction� (41%) and “economic growth� (39%). A little over a third of all respondents in the FY ’08 country survey indicated that “education� (34%) would contribute most to poverty reduction in Afghanistan. This year’s respondents believe that “security/stabilization/reconstruction� and “economic growth� will contribute most to reducing poverty in Afghanistan.  Stakeholder groups: While overall “education� is perceived as the greatest contributor to poverty reduction in Afghanistan, respondents from the office of parliamentarian were significantly more likely consider it the greatest contributor to reducing poverty in Afghanistan than respondents from other stakeholder groups.  Geographic locations: Respondents across geographic locations all tended to agree that “security/stabilization/reconstruction� and “economic growth� would contribute most to reducing poverty in Afghanistan.  Gender differences: Female respondents were significantly more likely to indicate that “economic growth� would contribute most to poverty reduction than male respondents.  Collaboration: Respondents who currently collaborate or never collaborated with the WBG were significantly more likely to indicate that “economic growth� would contribute most to poverty reduction than respondents who previously collaborated with the institution.  Areas of specialization: Respondents across sectoral focuses all agreed that “security/stabilization/reconstruction� and “economic growth� are the top two contributors to reducing poverty in Afghanistan. 15 World Bank Group Country Opinion Survey 2015: Afghanistan IV. General Issues Facing Afghanistan (continued) Factors Contributing to “Shared Prosperity�  Stakeholder groups and geographic locations: Respondents across stakeholder groups and geographic locations all tended to agree that “better employment opportunities for all Afghans� would contribute most to achieving shared prosperity in Afghanistan.  Gender differences: it is worth mentioning that female respondents were significantly more likely than male respondents to indicate that “better employment opportunities for women� would contribute most to achieving shared prosperity in Afghanistan. Percentage of Respondents (N=362) Better employment opportunities for all 57% Afghans Consistent economic growth 44% Education and vocational training that better 24% ensure job opportunity Better quality public services 15% Better opportunity for the poor across the 11% country Greater voice and participation for citizens to 10% help ensure greater accountability Better entrepreneurial opportunities 9% More reliable social safety net 8% Greater equity of fiscal policy 7% Better employment opportunities for women 6% Greater access to health and nutrition for 4% citizens Better opportunity for women 2% Other 2% "When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Afghanistan? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 16 World Bank Group Country Opinion Survey 2015: Afghanistan V. Overall Attitudes toward the World Bank Group Where the World Bank Group Should Focus its Resources7 Percentage of Respondents (N=392) Security/stabilization/reconstruction 63% Agricultural development 27% Economic growth 26% Education 23% Energy 21% Public sector governance/ reform 15% Job creation/employment 13% Anti corruption 12% Natural resource management 11% Poverty reduction 9% Rural development 8% Transport 7% Equality of opportunity 7% Law and justice 7% Health 6% Trade and exports 5% Private sector development 4% Social cohesion 4% Water and sanitation 3% Social protection 3% Regional integration and cooperation 3% Regional conflict and tensions 3% Food security 2% Gender equity 2% Local governance and institutions 2% Crime and violence 2% Foreign direct investment 2% Financial markets 1% Regulatory framework 1% Environmental sustainability 1% Climate change 1% Communicable/non-communicable diseases 1% Urban development 1% Information and communications technology <1% Disaster management 0% “When thinking about how the World Bank Group can have the most impact on development results in Afghanistan in which sectoral areas do you believe the World Bank Group should focus most of its resources in Afghanistan? (Choose no more than THREE)� (Respondents chose from a list. Responses combined.) 7 When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question I2 in Appendix I), analyses are done to see these respondents’ views about which areas the World Bank Group should focus its attention and resources on. 17 World Bank Group Country Opinion Survey 2015: Afghanistan V. Overall Attitudes toward the World Bank Group (continued) Where the World Bank Group Should Focus its Resources (continued)  Year comparison: Respondents in the FY’12 Country Survey indicated that the WBG should focus its resources in “education� (52%). Respondents in the FY ’08 Survey indicated that it would be most productive for the Bank to focus most of its resources on increasing access to education (28%), economic growth (25%), and improving security and stability (25%) in Afghanistan. This year’s respondents believed that that the WBG should focus mostly on “security/stabilization/reconstruction� and “agricultural development.�  Stakeholder groups: Respondents across stakeholder groups all tended to agree that the WBG should focus its resources on “security/stabilization/reconstruction� and “agricultural development� in Afghanistan.  Geographic locations: Respondents located outside Kabul were significantly more likely to indicate that the WBG should focus its resources on “security/stabilization/reconstruction� than respondents in Kabul.  Areas of specialization: Respondents across sectoal areas all tended to agreed that the WBG should focus mostly on “security/stabilization/reconstruction� and “agricultural development.� 18 World Bank Group Country Opinion Survey 2015: Afghanistan V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology� section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness (Indicator Question)  Year comparison: This year’s respondents gave significantly lower ratings for the WBG’s effectiveness in Afghanistan (weighted mean = 7.38) than respondents in the FY’12 Country Survey (weighted mean = 7.8). Respondents in the FY’08 and this year’s Surveys gave statistically similar ratings for the WBG’s effectiveness in Afghanistan (weighted mean in FY’08 = 7.0).  Stakeholder groups and geographic locations: Respondents across stakeholder groups and geographic locations had statistically similar ratings for the WBG’s overall effectiveness in Afghanistan.  Gender differences: Female respondents had significantly lower ratings for the WBG’s effectiveness than their male counterparts. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 All respondents 7.6 "Overall, please rate your impression of the World Bank Group’s effectiveness in Afghanistan." (1 - "Not effective at all", 10 - "Very effective") 8 The mean (7.2) presented in the chart was calculated based on unweighted data. 19 World Bank Group Country Opinion Survey 2015: Afghanistan V. Overall Attitudes toward the World Bank Group (continued) Achieving Development Results (Indicator Question)  Year comparison: Respondents in the FY’12 and this year’s Country Surveys gave statistically similar ratings for the extent the WBG’s work helped to achieve development results in Afghanistan.  Stakeholder groups: Respondents from the Office of President/CEO/Minister had the highest ratings for the extent to which the WBG’s work helped to achieve development results in Afghanistan, whereas respondents from the office of parliament and media had significantly lower ratings.  Geographic locations: Respondents across geographic locations had statistically similar ratings for the WBG helping achieve development results in Afghanistan.  Collaboration: Respondents who currently collaborate with the WBG had significantly higher ratings for the WBG helping achieve development results in Afghanistan than other respondents. Mean Rating 1 2 3 4 5 6 7 8 9 10 All respondents 7.2 "To what extent does the World Bank Group’s work help to achieve development results in Afghanistan?" (1 - "To no degree at all", 10 - "To a very significant degree") 20 World Bank Group Country Opinion Survey 2015: Afghanistan V. Overall Attitudes toward the World Bank Group (continued) Staff Preparedness  Year comparison: Respondents in the FY’12 and this year’s Country Surveys gave statistically similar ratings for the extent the WBG’s staff is well-prepared to help Afghanistan solve its most complicated development challenges.  Stakeholder groups and geographic locations: Respondents across stakeholder groups and geographic locations had statistically similar ratings for the extent to which the WBG’s staff is well prepared to help Afghanistan solve its most complicated development challenges. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.6 "To what extent do you believe the World Bank Group’s staff is well prepared to help Afghanistan solve its most complicated development challenges?" (1-"To no degree at all", 10-"To a very significant degree") 21 World Bank Group Country Opinion Survey 2015: Afghanistan V. Overall Attitudes toward the World Bank Group (continued) World Bank and IFC Working Together  Stakeholder groups and geographic locations: Respondents across stakeholder groups and geographic locations had statistically similar views of the working relationship between the World Bank and IFC of the World Bank Group. Percentage of Respondents (N=116) The way the two institutions work together needs 38% improvement The two institutions work well 37% together Don't know 14% The two institutions do not 11% work well together “If your projects involve both the World Bank and IFC, what was your view on the two institutions working together in Afghanistan?� (Respondents chose from a list.) 22 World Bank Group Country Opinion Survey 2015: Afghanistan V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups*  Stakeholder groups: Respondents from the Office of President/CEO/Minister had the highest ratings for the twenty six indicator questions, whereas respondents from media and CSO had significantly lower ratings.  Collaboration: Respondents across levels of collaboration had statistically similar ratings for the indicator questions.  Responses to individual indicator questions by stakeholder groups can be found in Appendix H (page 153). Mean Ratings 1 2 3 4 5 6 7 8 9 10 All Stakeholder Groups 6.7 Office of President/CEO/Minister 7.5 Private Sector/ Financial Sector/ Private Bank 7.3 Office of parliamentarian 7.0 Employee of a Ministry/ Consultant /PMU 7.0 Local governments 6.8 Other 6.6 CSO 6.4 Media 5.9 Mean Ratings for All Indicator Questions by Stakeholder Groups on a Scale from 1 to 10 * Responses to all twenty six indicator questions can be found in Appendices G and H. 23 World Bank Group Country Opinion Survey 2015: Afghanistan V. Overall Attitudes toward the World Bank Group (continued) Greatest Value Percentage of Respondents (N=241) Financial resources 35% 12% 47% Capacity development 18% 19% 37% Mobilizing third party financial resources 14% 19% 33% Strategy formulation 13% 10% 23% Technical assistance 6% 12% 18% Donor coordination 13% 15% Linkage to non-Bank expertise 3% 5% 8% Policy advice, studies, analyses 5% 8% Data and statistics 6% Convening/Facilitating 4% Greatest value Other <1% Second greatest value "When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Afghanistan?" (Respondents chose from a list.) 24 World Bank Group Country Opinion Survey 2015: Afghanistan V. Overall Attitudes toward the World Bank Group (continued) Effectiveness of WBG’s Capacity Building Work  Stakeholder groups: Respondents from the office of parliamentarian gave the highest ratings for the WBG’s effectiveness in “citizen engagement,� whereas respondents from the media gave significantly lower ratings. In the meantime, respondents from CSOs gave the highest ratings for the WBG’s effectiveness in “policy design,� whereas respondents from the media gave significantly lower ratings.  Geographic locations: Respondents across geographic locations gave statistically similar ratings for the WBG’s effectiveness in all three areas of capacity building work. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Citizen engagement (incorporating citizens' 7.6 voices into development) Project implementation (or other 7.3 organizational strengthening) Policy design (for clarity and better incentives 7.2 to achieve development goals) "How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Afghanistan?" (1 - "Not effective at all", 10 - "Very effective") 25 World Bank Group Country Opinion Survey 2015: Afghanistan V. Overall Attitudes toward the World Bank Group (continued) Importance of WBG’s Capacity Building Work  Stakeholder groups: Respondents from the office of parliamentarian gave the highest ratings for the importance of all three aspects of capacity building work, whereas respondents from the Office of President/CEO/Minister gave significantly lower ratings for the importance of “project implementation,� and respondents from the media gave significantly lower ratings for the importance of “citizen engagement� and “policy design.�  Geographic locations: Respondents across geographic locations had statistically similar ratings for the importance of the WBG being involved in all three aspects of capacity building. Mean Rating 1 2 3 4 5 6 7 8 9 10 Citizen engagement (incorporating citizens' 8.4 voices into development) Project implementation (or other 8.2 organizational strengthening) Policy design (for clarity and better incentives 8.2 to achieve development goals) "When thinking about how to improve capacity building in Afghanistan to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? " (1 - "Not important at all", 10 - "Very important") 26 World Bank Group Country Opinion Survey 2015: Afghanistan V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness  Year comparison: Respondents in the FY’12 Country Survey indicated that the Bank’s greatest weakness in its work in Afghanistan was being “not aligned with country priorities� (29%), whereas over half of all respondents in the FY ’08 Survey indicated that the Bank’s greatest weakness in its work in Afghanistan was being “too influenced by the US� (52%). Percentage of Respondents (N=374) Not adequately sensitive to political/social realities in Afghanistan 18% Staff too inaccessible 18% Not enough public disclosure of its work 17% World Bank Group’s processes too complex 15% Not client focused 15% Not focused enough on issues that are unique to Afghanistan situation 11% Not collaborating enough with stakeholders outside the Government 10% Arrogant in its approach 10% Too influenced by developed countries 9% Don’t know 9% The credibility of its knowledge/data 9% Not exploring alternative policy options 9% Its advice and strategies do not lend themselves to practical problem solving 9% World Bank Group’s processes too slow 7% Not aligned with country priorities 6% Not aligned with other donors’ work 4% Imposing technocratic solutions without regard to political realities 4% Not willing to honestly criticize policies and reform efforts in the country 2% Other 2% "Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Afghanistan? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 27 World Bank Group Country Opinion Survey 2015: Afghanistan V. Overall Attitudes toward the World Bank Group (continued) Attributing Failed/Slow Reform Efforts  Year comparison: Respondents in the FY’12 Country Survey indicated that they most often attributed failures of World Bank-assisted reform efforts to “government working inefficiently� (53%).  Stakeholder groups: Among this year’s respondents, consultants working on WBG projects and respondents from ministries/PMUs were significantly more likely to indicate that slow WBG-assisted reforms should be attributed to “the WBG being not sensitive enough to political/social realities on the ground,� compared to respondents from other stakeholder groups.  Geographic locations: Respondents located in Kabul were significantly more likely to indicate that slow WBG-assisted reforms should be attributed to “the WBG being not sensitive enough to political/social realities on the ground,� compared to respondents from outside Kabul. Percentage of Respondents (N=390) Ongoing conflict and instability 48% Lack of/inadequate levels of capacity in Government 47% The World Bank Group is not sensitive enough to political/social realities on the ground 36% Poor donor coordination 31% Political pressures and obstacles 27% The Government works inefficiently 26% The World Bank Group does not do adequate follow through/follow-up 21% There is not an adequate level of citizen/civil society participation 18% Inadequate funding 13% Reforms are not well thought out in light of country challenges 8% The World Bank Group works too slowly 7% Other <1% "When World Bank Group assisted reform efforts fail or are slow to take place, which THREE of the following would you attribute this to? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 28 World Bank Group Country Opinion Survey 2015: Afghanistan VI. Sectoral Importance and Effectiveness Importance of Sectoral Areas Mean Importance Rating 1 2 3 4 5 6 7 8 9 10 Education 9.2 Agricultural development 8.9 Energy 8.8 Economic growth 8.8 Poverty reduction 8.7 Security/stabilization/reconstruction 8.5 Job creation/employment 8.3 Health 8.2 Rural development 8.0 Trade and exports 8.0 Natural resource management 8.0 Transport 7.9 Private sector development 7.8 Water and sanitation 7.7 Foreign direct investment 7.6 Public sector governance/ reform 7.6 Urban development 7.5 Financial markets 7.5 Information and communications technology 7.5 Disaster management 7.4 Regional integration and cooperation 7.3 Food security 7.3 Equality of opportunity 7.2 Anti corruption 7.2 Local governance and institutions 7.2 Social protection 7.0 Law and justice 6.9 Environmental sustainability 6.9 Communicable/non-communicable diseases 6.8 Social cohesion 6.8 Gender equity 6.7 Climate change 6.7 Regional conflict and tensions 5.9 Regulatory framework 5.7 Crime and violence 5.3 "In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Afghanistan?" (1-"Not important at all", 10-"Very important") 29 World Bank Group Country Opinion Survey 2015: Afghanistan VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Rural development 7.7 Education 7.7 Agricultural development 7.5 Economic growth 7.2 Health 7.2 Information and communications technology 7.1 Transport 7.1 Poverty reduction 7.0 Urban development 6.9 Private sector development 6.9 Security/stabilization/reconstruction 6.8 Job creation/employment 6.8 Food security 6.7 Water and sanitation 6.6 Foreign direct investment 6.6 Trade and exports 6.5 Communicable/non-communicable diseases 6.5 Gender equity 6.5 Local governance and institutions 6.5 Energy 6.4 Natural resource management 6.3 Environmental sustainability 6.3 Disaster management 6.2 Regional integration and cooperation 6.1 Social protection 6.1 Public sector governance/ reform 6.1 Financial markets 6.0 Law and justice 5.8 Social cohesion 5.8 Climate change 5.7 Equality of opportunity 5.7 Regulatory framework 5.3 Regional conflict and tensions 5.1 Anti corruption 5.0 Crime and violence 4.8 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Afghanistan?" (1-"Not effective at all", 10-"Very effective") 30 World Bank Group Country Opinion Survey 2015: Afghanistan VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas (continued)  Stakeholder groups: There were significant stakeholder differences in respondents’ ratings for the WBG’s effectiveness in nine of the thirty five sectoral areas. In most cases, respondents from the Office of President/CEO/Minister gave the highest ratings for the WBG’s effectiveness, whereas respondents from the media tended to give significantly lower ratings. There sectoral areas include:  Transport;  Urban development;  Regulatory framework;  Poverty reduction;  Local governance and institutions;  Disaster management;  Regional integration and cooperation;  Social protection; and  Climate change.  Geographic locations: There were no significant geographic differences in respondents’ ratings for the WBG’s effectiveness any of the thirty five sectoral areas.  Areas of specialization: It is worth pointing out that respondents who specialize in “education� (16% of the sample) gave significantly lower ratings for the WBG’s effectiveness in six of the thirty five sectoral areas (listed below) than respondents specializing in other areas.  Information and communications technology;  Regulatory framework;  Communicable/non-communicable diseases;  Rural development;  Regional integration and cooperation; and  Climate change.  Note in the Appendix on the sectoral effectiveness (Appendix A, page 78) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know� if they did not have exposure to the WBG’s work in certain development areas. 31 World Bank Group Country Opinion Survey 2015: Afghanistan VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas: Year Comparison9 Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Rural development^ 6.4 7.7 Education^ 6.7 7.7 7.7 Agricultural development^ 5.8 7.6 7.5 Transport^ 6.2 7.4 Health*^ 6.2 7.4 7.8 Poverty reduction*^ 5.1 7.3 7.9 Economic growth^ 5.7 7.3 7.9 Information and communications technology^ 6.0 7.2 Urban development*^ 5.3 7.1 6.6 Private sector development^ 5.7 7.1 7.2 Food security^ 5.0 6.8 Natural resource management^ 5.0 6.7 7.0 Security/stabilization/reconstruction^ 5.3 6.7 Job creation/employment^ 4.9 6.6 Communicable/non-communicable diseases^ 5.2 6.6 Local governance and institutions^ 5.2 6.6 Gender equity^ 5.4 6.6 6.6 Foreign direct investment^ 5.2 6.5 Water and sanitation^ 5.3 6.5 Trade and exports^ 5.3 6.5 Energy^ 5.0 6.5 Disaster management^ 4.5 6.4 Environmental sustainability^ 4.5 6.3 Law and justice^ 4.4 6.2 Financial markets^ 4.6 6.0 FY 2015 Social cohesion^ 4.5 6.0 Social protection*^ 4.9 5.9 6.8 FY 2012 Regional integration and cooperation*^ 4.8 5.9 7.1 Equality of opportunity^ 4.2 5.6 FY 2008 Anti corruption*^ 3.8 5.5 6.7 Regulatory framework*^ 4.4 5.4 6.6 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Afghanistan?"(1-"Not effective at all", 10-"Very effective") (*Significantly different between FY15 and FY08; ^Significantly different between FY15 and FY12) Note: means in this chart are calculated based on weighted data 9 Only those sectoral areas that were asked in the FY’08, FY’12 and FY’15 Country Surveys are explored in this chart. All means presented in this chart are calculated based on weighted data. See Appendix F for details. 32 World Bank Group Country Opinion Survey 2015: Afghanistan VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas: Year Comparison (continued)  Year comparison: This year’s respondents had significantly higher ratings for the WBG’s effectiveness in all of the areas listed in the chart than respondents in FY’12.  Year comparison: Compared to respondents in the FY’08 Survey, this year’s respondents gave significantly lower ratings for the WBG’s effectiveness in the following sectoral areas:  Anti corruption;  Regulatory framework;  Poverty reduction;  Health;  Regional integration and cooperation; and  Social protection.  Year comparison: Compared to respondents in the FY’08 Survey, this year’s respondents gave significantly higher ratings for the WBG’s effectiveness in “urban development.� 33 World Bank Group Country Opinion Survey 2015: Afghanistan VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas: Collaboration Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Rural development 7.78.2 7.6 Education 7.5 8.1 7.5 Transport 7.0 7.8 6.7 Security/stabilization/reconstruction� 7.7 6.4 7.1 Agricultural development 7.5 7.2 7.5 Health 7.3 6.8 7.7 Poverty reduction 7.3 6.6 7.6 Job creation/employment 7.2 6.8 6.7 Natural resource management 5.9 7.2 5.7 Food security 7.2 6.2 7.1 Economic growth 7.0 7.0 7.6 Private sector development 7.0 6.7 7.3 Information and communications technology 6.9 7.2 7.1 Communicable/non-communicable diseases 6.3 6.9 6.2 Gender equity 6.8 6.0 7.1 Energy 6.0 6.7 6.0 Urban development 6.77.0 6.6 Water and sanitation 6.5 6.4 6.6 Public sector governance/ reform 6.36.9 5.9 Local governance and institutions 6.3 6.1 7.0 Environmental sustainability 6.2 5.9 6.8 Regional integration and cooperation 6.1 6.1 5.8 Trade and exports 6.1 6.2 6.5 Social cohesion 5.3 6.1 5.6 Equality of opportunity 6.0 5.6 5.5 Social protection 5.9 5.9 6.1 Foreign direct investment 5.8 5.9 6.7 5.6 Currently Climate change 5.4 5.2 collaborating Disaster management 5.4 6.3 6.1 Regulatory framework 5.2 6.4 Previously 4.9 collaborated Financial markets 5.2 6.2 6.1 Law and justice� 5.2 6.9 Never 5.4 5.0 collaborated Regional conflict and tensions 4.7 5.8 Anti corruption 4.8 5.7 5.2 Crime and violence 3.9 4.7 5.5 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Afghanistan?"(1-"Not effective at all", 10-"Very effective") (�Significantly different across levels of collaboration) 34 World Bank Group Country Opinion Survey 2015: Afghanistan VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas: Collaborations (continued)  Collaboration: Respondents who currently collaborate with the WBG had significantly higher ratings for the WBG’s effectiveness in “security/stabilization/reconstruction� than respondents who previously or never collaborated with the institution.  Collaboration: Respondents who previously collaborated with the WBG had significantly higher ratings for the WBG’s effectiveness in “law and justice� than respondents who currently collaborate or never collaborated with the institution. 35 World Bank Group Country Opinion Survey 2015: Afghanistan VI. Sectoral Importance and Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Afghanistan, bivariate correlational analyses were conducted using respondents’ ratings of the thirty five specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank Group’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the Bank Group’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the Bank Group’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the Bank Group’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank Group’s overall effectiveness in Afghanistan. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at education;  The WBG’s effectiveness at information and communications technology;  The WBG’s effectiveness at law and justice;  The WBG’s effectiveness at agricultural development; and,  The WBG’s effectiveness at health.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Afghanistan, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at public sector governance/reform;  The WBG’s effectiveness job creation/employment;  The WBG’s effectiveness at law and justice;  The WBG’s effectiveness at agricultural development; and  The WBG’s effectiveness at local governance and institutions. 36 World Bank Group Country Opinion Survey 2015: Afghanistan  VII. How the World Bank Group Operates The World Bank Group’s Work in Afghanistan  Stakeholder groups: Respondents from the Office of the President/CEO/Minister and the office of parliamentarian had the highest levels of agreement that “the WBG supports programs and strategies that are realistic for Afghanistan� and that “the WBG’s work is aligned with what I consider the development priorities for Afghanistan,� whereas respondents from the media and CSOs had significantly lower levels of agreement with this statements.  Geographic locations: Respondents across geographic locations had statistically similar levels of agreement with all the following three statements about the WBG’s work in Afghanistan. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Overall the World Bank Group currently plays a 7.3 relevant role in development in Afghanistan¹ The World Bank Group’s work is aligned with what I consider the development priorities for 6.8 Afghanistan¹ The World Bank Group supports programs and 6.2 strategies that are realistic for Afghanistan "To what extent do you agree with the following statements about the World Bank Group’s work in Afghanistan?" (1-"Strongly disagree", 10-"Strongly agree") ¹Indicator Question 37 World Bank Group Country Opinion Survey 2015: Afghanistan VII. How the World Bank Group Operates (continued) The World Bank Group’s Work in Afghanistan: Year Comparison10  Year comparison: This year’s respondents had significantly lower levels of agreement with the statement that “Overall the WBG currently plays a relevant role in development in Afghanistan� than respondents in the FY’12 Country Survey. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 7.2 Overall the World Bank Group currently plays a 7.8 relevant role in development in Afghanistan^¹ 7.0 The World Bank Group’s work is aligned with 6.5 what I consider the development priorities for 6.6 Afghanistan¹ 6.5 6.3 FY 2015 The World Bank Group supports programs and 6.4 FY 2012 strategies that are realistic for Afghanistan 6.2 FY 2008 "To what extent do you agree with the following statements about the World Bank Group’s work in Afghanistan?" (1-"Strongly disagree", 10-"Strongly agree") (^Significantly different between FY2015 and FY2012) ¹Indicator Question Note: Means in this chart are calculated based on weighted data 10 All means presented in this chart are calculated based on weighted data. This is why the means in FY’15 in this chart are slightly different from those in the previous page. For more information about weighting, please see Appendix F. 38 World Bank Group Country Opinion Survey 2015: Afghanistan VII. How the World Bank Group Operates (continued) The World Bank Group’s Work in Afghanistan: Collaboration  Collaboration: Respondents currently collaborating with the WBG had significantly lower levels of agreement with the statement that “the WBG supports programs and strategies that are realistic for Afghanistan� than respondents who previously collaborated with the institution. Regarding the other two statements, respondents across levels of collaboration had statistically similar levels of agreement. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 7.4 Overall the World Bank Group currently plays a 7.9 relevant role in development in Afghanistan¹ 7.0 6.8 The World Bank Group’s work is aligned with what I consider the development priorities for 6.9 Afghanistan¹ 6.5 Currently collaborating Previously 5.7 collaborated The World Bank Group supports programs and 7.3 strategies that are realistic for Afghanistan� Never 5.8 collaborated "To what extent do you agree with the following statements about the World Bank Group’s work in Afghanistan?" (1-"Strongly disagree", 10-"Strongly agree") (�Significantly different across levels of collaboration) ¹Indicator Question 39 World Bank Group Country Opinion Survey 2015: Afghanistan VII. How the World Bank Group Operates (continued) Overall Perceptions  Stakeholder groups: There were significant differences in respondents’ levels of agreement with four statements about the WBG (listed below). In most cases, respondents from the Office of President/CEO/Minister had significantly higher levels of agreement than respondents from other stakeholder groups:  The WBG treats clients and stakeholders in Afghanistan with respect  The WBG effectively monitors and evaluates the projects and programs it supports  The WBG disburses funds promptly  The WBG provides effective implementation support  Geographic locations: Respondents located in Kabul were significantly more likely to agree that “the WBG’s ‘Safeguard Policy’ requirements are reasonable� compared to respondents located outside Kabul. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group treats clients and stakeholders in Afghanistan with respect 7.7 The World Bank Group provides effective implementation support 7.2 Working with the World Bank Group increases Afghanistan’s institutional capacity 7.1 Where country systems are adequate, the World Bank Group makes appropriate use of 6.9 them¹ The World Bank Group’s “Safeguard Policy� requirements are reasonable 6.6 The World Bank Group effectively monitors and evaluates the projects and programs it supports 6.4 The World Bank Group disburses funds promptly 6.0 The World Bank Group’s approvals and reviews are done in a timely fashion 6.0 The World Bank Group’s conditions on its lending are reasonable 5.6 The World Bank Group takes decisions quickly in Afghanistan¹ 5.6 "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") ¹Indicator Question 40 World Bank Group Country Opinion Survey 2015: Afghanistan VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison11  Year comparison: Respondents of this year’s Country Survey had significantly higher levels of agreement with the statement that “working with the WBG increase Afghanistan’s institutional capacity� than respondents in the FY’08 Country Survey.  Year comparison: This year’s respondents gave significantly higher levels of agreement with the statements that “the WBG disburses funds promptly� and that “the WBG effectively monitors and evaluates the projects and programs it supports� than respondents in the FY’12 Country Survey. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group treats clients and 7.9 7.6 stakeholders in Afghanistan with respect 7.5 Where country systems are adequate, the World 7.4 7.3 Bank Group makes appropriate use of them¹ The World Bank Group provides effective 7.3 7.2 implementation support Working with the World Bank Group increases 7.2 7.6 Afghanistan’s institutional capacity* 6.4 The World Bank Group effectively monitors and 6.9 5.5 evaluates the projects and programs it supports^ 6.9 The World Bank Group’s “Safeguard Policy� 6.7 6.6 requirements are reasonable The World Bank Group’s approvals and reviews are 6.4 6.0 FY 2015 done in a timely fashion FY 2012 6.2 FY 2008 The World Bank Group disburses funds promptly^ 5.4 6.3 "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") ¹Indicator question (*Significantly different between FY15 and FY08; ^Significantly different between FY15 and FY12) Note: means in this chart are calculated based on weighted data 11 Only statements that are included in both the FY’08, FY’12, and FY’15 Country Surveys are presented in this chart. All means in this chart are calculated based on weighted data. This is why the means i n FY’15 in this chart are slightly different from those in page 42. For more information about weighting, please see Appendix F. 41 World Bank Group Country Opinion Survey 2015: Afghanistan VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration  Collaboration: Respondents who currently collaborate with the WBG had significantly higher levels of agreement with the statements that “the WBG disburses funds promptly,� “the WBG’s conditions on lending are reasonable,� and “working with the WBG increase Afghanistan’s institutional capacity,� compared to respondents who previously or never collaborated with the institution.  Collaboration: Although respondents generally had high levels of agreement on the WBG being respectful, respondents who previously collaborated with the WBG had the highest levels of agreement that “the WBG treats clients and stakeholders in Afghanistan with respect� compared to respondents who now collaborate or never collaborated with the WBG. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Working with the World Bank Group increases 7.9 7.0 Afghanistan’s institutional capacity� 6.9 The World Bank Group treats clients and 7.8 8.9 stakeholders in Afghanistan with respect� 7.4 The World Bank Group provides effective 7.7 7.1 implementation support 7.0 The World Bank Group’s “Safeguard Policy� 7.3 6.4 requirements are reasonable 6.5 Where country systems are adequate, the World 7.2 7.4 Bank Group makes appropriate use of them¹ 6.8 7.1 The World Bank Group disburses funds promptly� 5.5 5.8 The World Bank Group effectively monitors and 7.1 6.2 evaluates the projects and programs it supports 6.0 Currently collaborating The World Bank Group’s approvals and reviews are 6.7 6.0 Previously done in a timely fashion 5.6 collaborated The World Bank Group’s conditions on its lending 6.6 4.5 Never are reasonable� 5.4 collaborated The World Bank Group takes decisions quickly in 6.2 Afghanistan¹ 4.9 5.4 "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") ¹Indicator question (�Significantly different between levels of collaboration) 42 World Bank Group Country Opinion Survey 2015: Afghanistan VII. How the World Bank Group Operates (continued) WBG Promoting Private Public Partnerships  Stakeholder groups: Respondents from the Office of President/CEO/Minister had the highest ratings for the extent the WBG’s work helps to find solutions that promote PPP in Afghanistan, whereas respondents from the office of parliamentarian had significantly lower ratings for it.  Geographic locations: respondents across geographic locations had statistically similar ratings for the extent the WBG’s work helps to find solutions that promote PPP in Afghanistan.  Collaboration: Respondents who previously collaborate with the WBG had significantly higher ratings for the extent the WBG’s work helps to find solutions that promote PPP in Afghanistan compared to respondents who currently collaborate or never collaborated. Mean Ratings 1 2 3 4 5 6 7 8 9 10 All respondents 7.1 "To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Afghanistan?" (1-"to no degree at all", 10-"To a very significant degree") Helping the Poorest Percentage of Respondents (N=337) To a fully sufficient degree 15% To a somewhat sufficient degree 36% To a somewhat insufficient degree 19% To a very insufficient degree 15% Don't know 15% "To what extent do you believe that the World Bank Group's work and support help the poorest in Afghanistan?" (Respondents chose from a list.) 43 World Bank Group Country Opinion Survey 2015: Afghanistan VII. How the World Bank Group Operates (continued) Internal Measuring and Monitoring  Stakeholder groups: Respondents from the Office of President/CEO/Minister had the highest ratings for the extent the WBG measures and corrects its work in real time in Afghanistan, whereas respondents from the media had significantly lower ratings for it.  Geographic locations: respondents across geographic locations had statistically similar ratings for the extent the WBG measures and corrects its work in real time. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.6 "To what extent do you believe the World Bank Group measures and corrects its work in real time in Afghanistan?" (1-"To no degree at all", 10-"To a very significant degree") Strengthening Existing Country Systems  Stakeholder groups: Respondents from the Office of President/CEO/Minister had the highest ratings for the extent the WBG helps to build existing country systems in Afghanistan, whereas respondents from the office of parliamentarian had significantly lower ratings for it.  Geographic locations: respondents across geographic locations had statistically similar ratings for the extent the WBG helps to build existing country systems in Afghanistan. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.5 "To what extent does the World Bank Group help to build/strengthen existing country systems in Afghanistan?" (1-"To no degree at all", 10-"To a very significant degree") 44 World Bank Group Country Opinion Survey 2015: Afghanistan VII. How the World Bank Group Operates (continued) The World Bank Group as an Effective Development Partner Mean Rating 1 2 3 4 5 6 7 8 9 10 Being a long-term partner¹ 7.9 Collaboration with the Government¹ 7.5 Collaboration with other donors and development partners¹ 6.7 Flexibility (in terms of changing country circumstances)¹ 6.6 Straightforwardness and honesty¹ 6.6 The speed in which it gets things accomplished on the ground¹ 6.6 Collaboration with the private sector¹ 6.5 Collaboration with civil society¹ 6.4 Responsiveness to needs¹ 6.2 Flexibility (in terms of the institution’s products and services)¹ 5.7 Openness (sharing data and other information)¹ 5.5 Being inclusive¹ 5.4 Ease of access to the people at the World Bank Group who are making decisions important to my work¹ 5.1 Staff accessibility¹ 4.8 "To what extent is the World Bank Group an effective development partner in Afghanistan, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") ¹Indicator Question 45 World Bank Group Country Opinion Survey 2015: Afghanistan VII. How the World Bank Group Operates (continued) The World Bank Group as an Effective Development Partner (continued)  Stakeholder groups: There were significant stakeholder differences in the respondents’ ratings for three of the qualities as an effective development partner. Respondents from the Office of President/CEO/Minister had the highest ratings for “the WBG being responsive to needs� and “being inclusive,� whereas respondents from the media had significantly lower ratings. Respondents from the office of parliamentarian and the private sector/financial sector/private banks had the highest ratings for the WBG’s “collaboration with other donors and development partners,� whereas respondents from the media had significantly lower ratings.  Geographic locations: Respondents across geographic locations had statistically similar ratings for all of the fourteen qualities of the WBG as an effective development partner in Afghanistan. 46 World Bank Group Country Opinion Survey 2015: Afghanistan VII. How the World Bank Group Operates (continued) The World Bank Group as an Effective Development Partner: Year Comparison12  Year comparison: As indicated in the chart below, respondents of this year’s Country Survey gave significantly lower ratings for several qualities of the WBG as an effective development partner, compared to respondents in the FY’08 or/and FY’12 Country Surveys. Mean Rating 1 2 3 4 5 6 7 8 9 10 7.2 Collaboration with the Government¹ 7.3 6.7 Straightforwardness and honesty¹* 6.8 7.2 Flexibility (in terms of changing country 6.5 6.6 circumstances)¹ 6.6 Collaboration with other donors and development 6.4 7.2 partners¹^ 6.4 Collaboration with civil society¹ 6.5 6.2 Responsiveness to needs¹ 6.4 Flexibility (in terms of the institution’s products and 5.8 6.6 services)¹^ FY2015 5.7 Openness (sharing data and other information)¹^ 6.3 FY2012 5.6 FY2008 Being inclusive¹^ 6.2 4.7 Staff accessibility¹^* 5.9 6.6 "To what extent is the World Bank Group an effective development partner in Afghanistan in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between FY15 and FY08; ^Significantly different between FY15 and FY12) ¹Indicator Question Note: Means in this chart are calculated based on weighted data 12 Only qualities that are included in both the FY’12, FY’08, and FY’15 Country Surveys are presented in this chart. All means in this chart are calculated based on weighted data. 47 World Bank Group Country Opinion Survey 2015: Afghanistan VII. How the World Bank Group Operates (continued) The World Bank Group as an Effective Development Partner: Collaboration  Collaboration: Respondents who currently collaborate with the WBG gave significantly higher ratings for the WBG’s “responsiveness to needs� and “collaboration with the government� compared to respondents who never collaborated with the WBG. Interestingly, respondents who previously collaborated with the WBG had significantly higher ratings for the WBG’s “collaboration with other donors and development partners� than respondents who currently collaborate or never collaborated with the institution. Mean Rating 1 2 3 4 5 6 7 8 9 10 8.5 Collaboration with the Government¹� 7.7 7.1 8.3 Being a long-term partner¹ 7.1 8.0 7.3 Straightforwardness and honesty¹ 7.1 6.4 The speed in which it gets things accomplished on the 7.0 6.8 ground¹ 6.1 6.9 Responsiveness to needs¹� 6.7 5.7 6.3 Collaboration with the private sector¹ 7.6 6.1 Flexibility (in terms of changing country 6.3 5.7 circumstances)¹ 7.3 Collaboration with other donors and development 6.2 7.6 partners¹� 6.4 6.2 Collaboration with civil society¹ 6.3 6.4 Flexibility (in terms of the institution’s products and 5.9 5.4 Currently services)¹ 5.7 collaborating 5.8 Being inclusive¹ 5.3 5.2 Previously Ease of access to the people at the World Bank Group 5.6 collaborated 4.2 who are making decisions important to my work¹ 5.2 5.1 Never Staff accessibility¹ 4.5 4.5 collaborated 5.0 Openness (sharing data and other information)¹ 4.7 5.6 "To what extent is the World Bank Group an effective development partner in Afghanistan in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") (�Significantly different across levels of collaboration) ¹Indicator Question 48 World Bank Group Country Opinion Survey 2015: Afghanistan VII. How the World Bank Group Operates (continued) The World Bank Group’s Approach to Risk in Afghanistan Percentage of Respondents (N=395) Don't know 41% The World Bank Group does not take enough 26% risk in Afghanistan The World Bank Group’s approach to risk is 23% appropriate The World Bank Group takes too much risk in 10% Afghanistan “Which of the following best describes the way the World Bank Group operates in Afghanistan?� (Respondents chose from a list.) Making Decisions about the WBG Program in Afghanistan Percentage of Respondents (N=393) At the Headquarters (in Washington D.C.) 48% Don't know 39% In the country 13% “Where are the World Bank Group's decisions made primarily that support the program in Afghanistan? � (Respondents chose from a list.) The World Bank Group’s Local Presence in Afghanistan Percentage of Respondents (N=385) More local presence 80% The current level of local presence is 8% adequate Don't know 8% Less local presence 4% “To be a more effective development partner in Afghanistan, do you believe thatthe World Bank Group should have...? � (Respondents chose from a list.) 49 World Bank Group Country Opinion Survey 2015: Afghanistan VII. How the World Bank Group Operates (continued) The World Bank Group’s Collaboration with UN Percentage of Respondents (N=390) The same level of effective collaboration 30% Don't know 29% Less effective collaboration 28% More effective collaboration 13% “In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the World Bank Group in your country? � (Respondents chose from a list.) Selectivity of the World Bank Group’s Support Percentage of Respondents (N=391) The World Bank Group is sufficiently selective and focuses on the most important 42% development challenges in Afghanistan Don’t know 36% The World Bank Group is not sufficiently selective in Afghanistan, and it is involved in 22% too many areas of development “Which of the following best describes the WBG’s support in Afghanistan? � (Respondents chose from a list.) 50 World Bank Group Country Opinion Survey 2015: Afghanistan VIII. The Afghanistan Reconstruction Trust Fund (ARTF) Familiarity with ARTF  Year comparison: Respondents in this year’s Survey were significantly more familiar (weighted mean = 6.3) with the ARTF than respondents in respondents in the FY’08 and FY’12 Surveys (weighted mean = 4.4 and 5.1 respectively).  Stakeholder groups and geographic locations: Respondents across stakeholder groups and geographic locations had statistically similar levels of familiarity with the ARTF.  Collaboration: Respondents who currently collaborate with the WBG had significantly higher levels of familiarity with the ARTF than respondents who previously or never collaborated with the institution. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 5.8 "How familiar are you with the work of the ARTF in Afghanistan?" (1 - "Not familiar at all", 10 - "Extremely familiar") 51 World Bank Group Country Opinion Survey 2015: Afghanistan VIII. The Afghanistan Reconstruction Trust Fund (ARTF) (continued) Qualities of ARTF’s Work  Year comparison: Although this year’s respondents were significantly more familiar with the ARTF, their levels of agreement with most of the statements below were significantly lower than they were in FY’08. For more details, please see appendix F.  Stakeholder groups: Respondents from local governments had significantly higher levels of agreement with the statements that “the ARTF collaborates well with the Afghanistan Government� and “the WBG collaborates well with other donors,� whereas respondents from the media had significantly lower levels of agreement with them.  Geographic locations: Respondents located outside Kabul had significantly higher levels of agreement with the statements that “the ARTF is flexible and responds to changing conditions in Afghanistan� and “the WBG collaborates well with other donors� compared to respondents located in Kabul.  Collaboration: Respondents who currently collaborate with the WBG had significantly higher levels of agreement with the statements that “the ARTF collaborates well with the Afghanistan Government,� “the ARTF distributes resources fairly and equally throughout the country,� “the ARTF distributes resources in a way that effectively supports the key development priorities in Afghanistan,� and “the ARTF efforts are leading to sustainable results on the ground,� compared to respondents who previously or never collaborated. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 There should be more public information available about the work of the ARTF. 6.9 The World Bank Group collaborates well with other ARTF donors. 6.4 The ARTF’s efforts are leading to sustainable results on the ground. 6.4 The ARTF priorities are aligned with the key development priorities in Afghanistan. 6.0 There should be more oversight of how ARTF resources are spent. 5.9 The ARTF collaborates well with the Afghanistan Government. 5.6 The ARTF is flexible and responds to changing conditions in Afghanistan. 5.4 The ARTF distributes resources in a way that effectively supports the key development… 4.9 The ARTF distributes resources fairly and equally throughout the country. 4.3 "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") 52 World Bank Group Country Opinion Survey 2015: Afghanistan IX. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work  Year comparison: Although a plurality of respondents in FY’12 did not use the WBG knowledge work and activities frequently, they did use them significantly more frequently than they do today as indicated in the FY’15 Country Survey. Percentage of Respondents (N=392) Weekly 5% Monthly 7% A few times a year 8% Rarely 45% Never 34% "How frequently do you consult World Bank Group knowledge work and activities in the work you do?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 53 World Bank Group Country Opinion Survey 2015: Afghanistan IX. World Bank Group’s Knowledge and Instruments (continued) Meeting Afghanistan’s Knowledge Needs (Indicator Question)  Year comparison: Respondents of this year’s Country Survey had significantly higher levels of agreement (weighted mean = 7.2) that the World Bank Group meets Afghanistan’s needs for knowledge services than respondents in the FY’12 Survey (weighted mean = 6.6).  Stakeholder groups: Respondents from the Office of President/CEO/Minister had the highest levels of agreement that the World Bank Group meets Afghanistan’s needs for knowledge services, whereas respondents from local governments had significantly lower levels of agreement.  Geographic locations: Respondents across geographic locations had statistically similar levels of agreement that the World Bank Group meets Afghanistan’s needs for knowledge services.  Gender differences: Female respondents had significantly higher levels of agreement that the World Bank Group meets Afghanistan’s needs for knowledge services than male respondents. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 7.0 "The World Bank Group meets Afghanistan’s needs for knowledge services (e.g., research, analysis, data, technical assistance)" (1-"Strongly disagree", 10-"Strongly agree") 54 World Bank Group Country Opinion Survey 2015: Afghanistan IX. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities Mean Rating 1 2 3 4 5 6 7 8 9 10 Are source of relevant information on global 7.4 good practices Are timely 6.5 Are adaptable to Afghanistan’s specific development challenges and country 6.4 circumstances¹ Are translated enough into local language 6.4 Lead to practical solutions 6.3 Are accessible (well written and easy to 6.0 understand) Include appropriate level of stakeholder 5.9 involvement during preparation Are adequately disseminated 5.0 "In Afghanistan, to what extent do you believe that the World Bank Group’s knowledge work and activities:" (1-"To no degree at all", 10-"To a very significant degree") ¹Indicator Question 55 World Bank Group Country Opinion Survey 2015: Afghanistan IX. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities (continued)  Year comparison: Respondents in FY’08, FY’12, and FY’15 all gave statistically similar ratings for the qualities of the WBG’s knowledge work and activities.  Stakeholder groups: Respondents from the Office of President/CEO/Minister had the highest ratings for the WBG’s knowledge work and activities being “adaptable to Afghanistan’s specific development challenges and country circumstances,� whereas respondents from the media had significantly lower ratings for it.  Geographic locations: Respondents across geographic locations gave statistically similar ratings for all the qualities of the WBG knowledge work and activities.  Collaboration: Respondents who currently collaborate with the WBG gave significantly higher ratings for the WBG’s knowledge work and activities “being timely,� “leading to practical solutions,� and “being adequately disseminated,� compared to respondents who previously and/or never collaborated. 56 World Bank Group Country Opinion Survey 2015: Afghanistan IX. World Bank Group’s Knowledge and Instruments (continued) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question)  Stakeholder groups: Although overall respondents all gave highly positive ratings for the significance of the contribution that the WBG’s knowledge work and activities make to development results in Afghanistan, respondents from media tended to give significantly lower ratings for it.  Geographic locations: Respondents across geographic locations had statistically similar ratings for the significance of the contribution that the WBG’s knowledge work and activities make to development results in Afghanistan. Mean Significance Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.8 "Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country?" (1-"Not significant at all", 10-"Very significant") Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question)  Stakeholder groups: Respondents from the office of parliamentarian gave significantly lower ratings for the technical quality of the WBG’s knowledge work and activities than any other respondents.  Geographic locations: Respondents across geographic locations gave statistically similar ratings for the technical quality of the WBG’s knowledge work and activities.  Collaboration: Respondents who currently collaborate with the WBG gave significantly higher ratings for the technical quality of the WBG’s knowledge work and activities than those who previously and never collaborated with the institution. Mean Technical Quality Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.4 "Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?" (1-"Very low technical quality", 10-"Very high technical quality") 57 World Bank Group Country Opinion Survey 2015: Afghanistan IX. World Bank Group’s Knowledge and Instruments (continued) Most Effective Instruments in Reducing Poverty  Year comparison: Respondents from the FY’12 Country Survey also indicated that the most effective WBG instrument in reducing poverty in Afghanistan is “investment lending� (65%). Percentage of Respondents (N=347) Investment lending 55% Capacity development 30% Trust Fund management 26% Policy based lending / budget support to the 21% Government Co-financing arrangements 14% Knowledge products/services 12% Sector-wide approaches 11% Technical assistance 10% Don’t know 5% Other 4% Multi-sectoral approaches 2% "Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Afghanistan?" (Respondents chose from a list. Responses combined.) 58 World Bank Group Country Opinion Survey 2015: Afghanistan IX. World Bank Group’s Knowledge and Instruments (continued) Meeting Afghanistan’s Needs for Financial Instruments (Indicator Question)  Year comparison: Respondents in FY’12 and this year’s Country Survey had statistically similar levels of agreement that the World Bank Group’s financial instruments meet Afghanistan’s needs.  Stakeholder groups: Respondents from the Office of President/CEO/Minister had the highest levels of agreement that the World Bank Group’s financial instruments meet Afghanistan’s needs, whereas respondents from CSOs and the media had significantly lower levels of agreement.  Geographic locations: Respondents across geographic locations had statistically similar levels of agreement that the World Bank Group’s financial instruments meet Afghanistan’s needs. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 7.0 "The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Afghanistan." (1-"Strongly disagree", 10-"Strongly agree") 59 World Bank Group Country Opinion Survey 2015: Afghanistan X. The Future Role of the World Bank Group in Afghanistan Making the World Bank Group of Greater Value Percentage of Respondents (N=378) Collaborate more effectively with Government clients 26% Offer more innovative financial products 25% Provide more adequate data/knowledge/statistics/figures on Afghanistan’s 25% economy Increase the level of capacity development in the country 23% Continue to encourage donors to use ARTF as vehicle to finance on-budget support 19% Ensure greater selectivity in its work 18% Improve the quality of its experts as related to Afghanistan’s specific challenges 15% Work faster 13% Reduce the complexity of obtaining World Bank Group financing 8% Improve the competitiveness of its financing compared to markets 5% Increase the level of World Bank Group staffing in Afghanistan’s office 3% Other 3% Offer more innovative knowledge services 3% Reach out more to groups outside of Government 3% "Which of the following SHOULD the World Bank Group do to make itself of greater value in Afghanistan? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 60 World Bank Group Country Opinion Survey 2015: Afghanistan X. The Future Role of the World Bank Group in Afghanistan (continued) Making the World Bank Group of Greater Value (continued)  Stakeholder groups: Respondents from the Office of President/CEO/Minister were significantly more likely to indicate that the WBG should “provide more adequate data/knowledge/statistics/figures on Afghanistan’s economy� than respondents from other stakeholder groups. In the meantime, respondents from ministries/PMUs and consultants working on WBG projects were significantly more likely to indicate that the WBG should “offer more innovative financial products� than other respondents.  Geographic locations: Respondents from Kabul were significantly more likely to indicate that the WBG should “collaborate more effectively with government clients� and “offer more innovative financial products� than respondents located outside Kabul. 61 World Bank Group Country Opinion Survey 2015: Afghanistan X. The Future Role of the World Bank Group in Afghanistan (continued) World Bank Group’s Services in Afghanistan  Stakeholder groups: Respondents form the office of parliamentarian were mostly likely to indicate that the WBG should offer more “financial services� in Afghanistan among all respondents.  Geographic locations: Respondents across geographic locations had statistically similar views of the combination of services the WBG offers. Percentage of Respondents (N=368) Financial services 32% The combination is appropriate for Afghanistan 32% Knowledge products 17% Convening services 10% Don't know 8% None of the above 2% "When considering the combination of services that the World Bank Group offers in Afghanistan, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Afghanistan?" (Respondents chose from a list.) (Note: percentages might not total 100 due to rounding) 62 World Bank Group Country Opinion Survey 2015: Afghanistan X. The Future Role of the World Bank Group in Afghanistan (continued) World Bank Group Playing a Leading Role  Stakeholder groups: Respondents local governments were significantly more likely to indicate that the Afghanistan would benefit most from the WBG playing a leading role in “public financial management� compared to respondents from other stakeholder groups.  Geographic locations: Respondents across geographic locations had statistically similar views of the top three areas where the country would benefit the most from the WBG playing a leading role. Percentage of Respondents (N=319) Public financial management 54% Jobs 49% Capacity of state institutions 35% Improving livelihoods 30% Access to basic services 25% Access to justice systems 21% Social safety nets 21% Social cohesion 15% Conflict resolution mechanisms 9% "Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Afghanistan?" (Respondents chose from a list. Responses combined.) 63 World Bank Group Country Opinion Survey 2015: Afghanistan X. The Future Role of the World Bank Group in Afghanistan (continued) Other Donors Playing a Leading Role  Stakeholder groups: Respondents ministries/PMUs and consultants working on WBG projects were significantly more likely to indicate that the Afghanistan would benefit most from the other donors playing a leading role in “improving livelihoods� compared to respondents from other stakeholder groups.  Geographic locations: Respondents across geographic locations had statistically similar views of the top three areas where the country would benefit the most from other donors playing a leading role. Percentage of Respondents (N=292) Improving livelihoods 46% Jobs 32% Access to basic services 29% Access to justice systems 28% Social cohesion 25% Social safety nets 22% Conflict resolution mechanisms 21% Capacity of state institutions 21% Public financial management 19% "Which THREE areas below would benefit most from other donors playing a leading?" (Respondents chose from a list. Responses combined.) 64 World Bank Group Country Opinion Survey 2015: Afghanistan X. The Future Role of the World Bank Group in Afghanistan (continued) Collaborate More with…  Year comparison: Respondents in the FY’12 Country Survey indicated that the World Bank should collaborate more with local governments (29%) and private sector (23%), and respondents in this year’s Country Survey believe that the WBG should collaborate more with youth/university groups and local governments.  Stakeholder groups and geographic locations: Respondents from private sector/financial sector/private banks and respondents located outside Kabul were significantly more likely to indicate that the WBG should collaborate more with youth/university groups. Percentage of Respondents (N=388) Youth/university groups 39% Local Government 35% Media 27% Academia/think tanks/research institutes 19% Private sector 16% Donor community 13% Beneficiaries 9% NGOs/Community Based Organizations (CBOs) 6% UN agencies 6% Parliament 6% Foundations 6% Don’t know 3% Regional organizations (e.g., SAARC, ECO, Heart of Asia – Istanbul Process) 3% International Security Assistance Force (ISAF) 3% Other 2% "In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there?" (Respondents chose from a list. Responses combined.) 65 World Bank Group Country Opinion Survey 2015: Afghanistan XI. Communication and Openness General Information Sources  Year comparison: Half of all respondents in the FY ‘08 country survey indicated that they got most of their information about economic and social development issues in Afghanistan from international radio (50%). In FY’12, respondents got most of their information about economic and social development issues in Afghanistan from local television (41%)  Year comparison: It is worth mentioning that in FY’12, only 38% of the respondents used the Internet to get information about the country’s development issues, whereas this year almost half of the respondents (49%) do so.  Geographic locations: Respondents from outside Kabul were significantly more likely to get most of their information about economic and social development issues in Afghanistan through the Internet than respondents from Kabul.  Gender differences: it is worth mentioning that women were significantly more likely to get most of their information about economic and social development issues from “social media� than men. Percentage of Respondents (N=367) Internet 49% International radio (local language services: e.g., BBC Dari/Pashto, Ashna radio/TV, Radio Azadi) 30% Local television 26% Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 21% International television (e.g., BBC Persian, Ashna TV) 20% Local radio 17% Local newspapers 14% Periodicals 7% Other 3% International newspapers 2% "How do you get most of your information about economic and social development issues in Afghanistan? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 66 World Bank Group Country Opinion Survey 2015: Afghanistan XI. Communication and Openness (continued) Preferred Information Sources  Year comparison: A plurality of respondents of the FY’12 Country Survey indicated they would prefer to receive information from the WBG through the WBG seminars/workshops/conferences (40%).  Year comparison: It is worth mentioning that in FY’12, only 16% of the respondents prefer to get information from the WBG through social media, whereas this year 29% of the respondents do so.  Stakeholder groups: Respondents from the private sector/financial sector/private banks and CSOs were significantly more likely to indicate that they would prefer to receive information from the WBG through “social media� than respondents from other stakeholder groups.  Gender differences: Female respondents were significantly more likely to prefer to receive information from the WBG through “social media� than their male counterparts. Percentage of Respondents (N=381) World Bank Group’s 44% seminars/workshops/conferences World Bank Group’s website 36% Social media (e.g., Facebook, blogs, Twitter, 29% YouTube, Flickr) e-Newsletters 24% World Bank Group’s publications and other 23% written materials Direct contact with World Bank Group 12% Mobile phones 8% Other 2% "How would you prefer to receive information from the World Bank Group? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 67 World Bank Group Country Opinion Survey 2015: Afghanistan XI. Communication and Openness (continued) Access to Information  Year comparison: This year’s respondents were significantly more likely to be aware of the Access to Information Policy of the WBG than respondents in the FY’12 Survey.  Stakeholder groups: It is worth mentioning that in the FY’15 Country Survey respondents from local governments were least likely to be aware of the Policy among all respondents.  Collaboration: Respondents who currently collaborate with the WBG were significantly more likely to be aware of the Access to Information Policy of the WBG than respondents who previously or never collaborated with the WBG. Percentage of Respondents (FY2015 N=276; FY2012 N=297) 40% Yes 31% FY2015 60% FY2012 No 69% "Are you aware of the World Bank Group's Access to Information Policy under which the Bank Group will now disclose any information in its possession that is not on a list of exceptions?" Note: percentages in this chart are calculated based on weighted data . 68 World Bank Group Country Opinion Survey 2015: Afghanistan XI. Communication and Openness (continued) Internet Access  Year comparison: Respondents in this year’s Country Survey were significantly more likely to have access to the Internet than respondents in FY’08 and FY’12.  Stakeholder groups: Respondents from local governments were significantly less likely to have access to the Internet than respondents from other stakeholder groups.  Geographic locations: Respondents from Kabul were significantly more likely to have access to the Internet than respondents from outside Kabul.  Collaboration: Respondents who currently collaborate with the WBG were significantly more likely to have access to the Internet than respondents who previously or never collaborated with the WBG. Percentage of Respondents (FY2015 N=274; FY2012 N= 280; FY2008 N=339) 86% Yes 75% 60% 14% FY 2015 No 25% FY 2012 40% FY 2008 "Do you have access to the Internet?" Note: percentages in this chart are calculated based on weighted data .  Geographic locations: Respondents from outside Kabul were significantly more likely to use high speed/WiFi connection than respondents from Kabul.  Collaboration: Respondents who currently collaborate with the WBG were significantly more likely to use high speed/WiFi connection than respondents who previously or never collaborated with the WBG. Percentage of Respondents (N=280) High speed/WiFi 65% Dial-up 35% “Which Internet connection do you use primarily when visiting a World Bank Group website? � (Respondents chose from a list.) Note: percentages in this chart are calculated on un-weighted original data 69 World Bank Group Country Opinion Survey 2015: Afghanistan XI. Communication and Openness (continued) Website Usage  Year comparison: Respondents in this year’s Country Survey were significantly more likely to have used the WBG website than respondents in FY’08 and FY’12.  Geographic locations: Respondents from Kabul were significantly more likely to have used the WBG website than respondents from outside Kabul.  Collaboration: Respondents who currently collaborate with the WBG were significantly more likely to have used the WBG website than respondents who previously or never collaborated with the WBG. Percentage of Respondents (FY2015 N=281; FY2012 N= 280; FY2008 N=339) 48% Yes 35% FY 2015 33% FY 2012 FY 2008 52% No 65% 67% " Do you use/have you used the World Bank Group website?" Note: percentages in this chart are calculated based on weighted data . 70 World Bank Group Country Opinion Survey 2015: Afghanistan XI. Communication and Openness (continued) Website Usage (continued)  Stakeholder groups and geographic locations: Respondents from CSOs and respondents located in Kabul were significantly more likely to have requested information from the WBG on its activities than other respondents.  Collaboration: Respondents who had previously collaborated with the WBG were mostly likely to have requested information from the WBG on its activities in the past year. Percentage of Respondents (FY2015 N=256; FY2012 N=269) 20% Yes FY 2015 20% FY 2012 80% No 80% "Have you requested information from the World Bank Group on its activities in the past year?" Note: percentages in this chart are calculated based on weighted data .  Collaboration: Respondents who currently collaborate with the WBG were significantly more likely to obtain information they requested than respondents who previously or never collaborated with the WBG. Percentage of Respondents (FY2015 N=61; FY2012 N=44) 72% Yes 57% 28% FY 2015 No 43% FY 2012 "Were you able to obtain this information?" Note: percentages in this chart are calculated based on weighted data . 71 World Bank Group Country Opinion Survey 2015: Afghanistan XI. Communication and Openness (continued) Use of WBG’s Social Media Channels  Stakeholder groups: Respondents from private sector/financial sector/private banks were significantly more likely to consult the WBG social media than other respondents.  Gender differences: Female respondents were significantly more likely to consult the WBG social media than male respondents.  Collaboration: Respondents who currently collaborate with the WBG were significantly more likely to consult the WBG social media than respondents who previously or never collaborated with the WBG. Percentage of Respondents (N=339) Yes 39% No 61% “Do you currently consult the World Bank Group social media sites (e.g., facebook, blogs, Twitter, YouTube, Flickr)� (Respondents chose from a list.) Note: percentages in this chart are calculated on un-weighted original data Evaluation of WBG’s Social Media Channels Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, 6.3 YouTube, Flickr) are valuable sources of information about the institution "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree�) Note: means in this chart are calculated on un-weighted original data 72 World Bank Group Country Opinion Survey 2015: Afghanistan XI. Communication and Openness (continued) Website Evaluation  Year comparison: Respondents of this year’s Country Survey had significantly higher levels of agreement with the following two statements than respondents in the FY’12 Country Survey.  Stakeholder groups: Respondents from office of parliamentarians had significantly lower levels of agreement with both statements than respondents from other stakeholder groups. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 7.4 I find the information on the World Bank Group’s websites useful.^ 5.8 6.9 I find the World Bank Group’s websites easy to navigate.^ 5.7 FY 2015 "Please rate how much you agree with the following" FY 2012 (1-"Strongly disagree", 10-"Strongly agree�) (^Significantly different between FY15 and FY12) Note: means in this chart are calculated based on weighted data . 73 World Bank Group Country Opinion Survey 2015: Afghanistan XI. Communication and Openness (continued) Information Sharing  Stakeholder groups: Respondents from the media had significantly lower levels of agreement with the statement that “when I need information from the WBG I know how to find it� than respondents from other stakeholder groups. Respondents from local governments had significantly lower levels of agreement with the statement that “the WBG is responsive to my information requests and inquiries� compared to other respondents. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 5.9 When I need information from the World Bank Group I know how to find it 5.9 6.2 The World Bank Group is responsive to my information requests and inquiries 5.8 FY 2015 "Please rate how much you agree with the following statements" FY 2012 (1-"Strongly disagree", 10-"Strongly agree�) Note: means in this chart are calculated based on weighted data . 74 World Bank Group Country Opinion Survey 2015: Afghanistan XII. Appendices A. Responses to All Questions across All Respondents ..................... 76 B. Responses to All Questions by Stakeholder Groups ...................... 92 C. Responses to All Questions by Geographic Location................... 111 D. Responses to All Questions by Levels of Collaboration ............... 124 E. Responses to All Questions by Gender ....................................... 138 F. Responses to All Questions by Year ............................................ 152 G. Indicator Questions as a Function of Exposure to the WBG ........ 158 H. Indicator Questions by Stakeholder Groups .............................. 159 I. WBG Country Opinion Survey FY 15 – Afghanistan Questionnaire 160 Afghanistan 75 World Bank Group Country Opinion Survey 2015: Afghanistan Appendix A: Responses to All Questions across All Respondents (N=407) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know� (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Afghanistan 1. In general would you say that Afghanistan is headed in ... following the new Percentage of Respondents government inauguration in September 2014? (N=384) The right direction 33.1% The wrong direction 20.8% Not sure 46.1% 2. Listed below are a number of development priorities in Afghanistan. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Afghanistan? (Choose no more than THREE) (Responses Combined; N=392) Security/stabilization/reconstruction 74.5% Education 30.4% Anti corruption 23.7% Job creation/employment 18.1% Energy 17.1% Economic growth 16.1% Public sector governance/ reform 14.8% Law and justice 13.8% Natural resource management 9.7% Agricultural development 8.4% Poverty reduction 8.2% Private sector development 6.4% Equality of opportunity 5.9% Rural development 5.1% Food security 4.6% Foreign direct investment 4.3% Health 4.1% Social cohesion 3.6% Social protection 3.1% Trade and exports 2.8% Regional conflict and tensions 2.8% Gender equity 2.3% Financial markets 2.3% Regional integration and cooperation 2.3% Water and sanitation 2.0% Urban development 1.8% Transport 1.5% Local governance and institutions 1.3% Crime and violence 1.0% Environmental sustainability 0.8% Regulatory framework 0.5% Disaster management 0.5% Climate change 0.3% Communicable/non-communicable diseases 0.3% Information and communications technology 0.0% 76 World Bank Group Country Opinion Survey 2015: Afghanistan A. General Issues Facing Afghanistan (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in Afghanistan? (Choose no more than THREE) (Responses Combined; N=400) Security/stabilization/reconstruction 44.8% Economic growth 34.0% Job creation/employment 24.3% Anti corruption 15.3% Agricultural development 14.5% Natural resource management 10.5% Public sector governance/ reform 8.0% Equality of opportunity 7.0% Private sector development 7.0% Foreign direct investment 6.3% Law and justice 6.0% Energy 6.0% Education 6.0% Rural development 5.2% Trade and exports 3.8% Gender equity 2.8% Transport 2.8% Water and sanitation 2.3% Regional conflict and tensions 2.3% Food security 2.0% Local governance and institutions 2.0% Social protection 2.0% Crime and violence 2.0% Health 1.8% Financial markets 1.5% Social cohesion 1.5% Regional integration and cooperation 1.3% Information and communications technology 1.0% Urban development 0.8% Regulatory framework 0.7% Climate change 0.5% Disaster management 0.3% Communicable/non-communicable diseases 0.0% Environmental sustainability 0.0% 77 World Bank Group Country Opinion Survey 2015: Afghanistan A. General Issues Facing Afghanistan (continued) 4. The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this Percentage of Respondents would be achieved in Afghanistan? (Choose no more than TWO) (Responses Combined; N=362) Better employment opportunities for all Afghans 56.6% Consistent economic growth 43.6% Education and vocational training that better ensure job opportunity 24.0% Better quality public services 14.9% Better opportunity for the poor across the country 10.8% Greater voice and participation for citizens to help ensure greater accountability 10.2% Better entrepreneurial opportunities 8.8% More reliable social safety net 7.5% Greater equity of fiscal policy 7.2% Better employment opportunities for women 6.1% Greater access to health and nutrition for citizens 3.6% Better opportunity for women 1.9% Other 1.7% B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in 380 0 5.78 2.92 Afghanistan? (1-Not familiar at all, 10-Extremely familiar) Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s 332 59 7.64 2.49 effectiveness in Afghanistan? (1-Not effective at all, 10-Very effective) Staff Preparedness* N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Afghanistan solve its most 321 63 7.56 2.70 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 78 World Bank Group Country Opinion Survey 2015: Afghanistan B. Overall Attitudes toward the World Bank Group (continued) 4. When thinking about how the World Bank Group can have the most impact on development results in Afghanistan, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and Percentage of Respondents knowledge services) in Afghanistan? (Choose no more than THREE) (Responses Combined; N=392) Security/stabilization/reconstruction 62.8% Agricultural development 26.8% Economic growth 26.0% Education 23.2% Energy 21.4% Public sector governance/ reform 15.3% Job creation/employment 12.8% Anti corruption 12.0% Natural resource management 11.0% Poverty reduction 9.4% Rural development 7.7% Transport 6.9% Equality of opportunity 6.9% Law and justice 6.6% Health 5.9% Trade and exports 5.4% Private sector development 4.1% Social cohesion 3.8% Water and sanitation 3.3% Social protection 3.3% Regional integration and cooperation 3.1% Regional conflict and tensions 2.8% Food security 2.3% Gender equity 2.0% Local governance and institutions 2.0% Crime and violence 2.0% Foreign direct investment 1.8% Financial markets 1.3% Regulatory framework 1.0% Environmental sustainability 1.0% Climate change 0.8% Communicable/non-communicable diseases 0.8% Urban development 0.5% Information and communications technology 0.3% Disaster management 0.0% 79 World Bank Group Country Opinion Survey 2015: Afghanistan B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=241) nd activity do you believe is of greatest VALUE and which activity is Greatest 2 Greatest of second greatest value in Afghanistan? Value Value Combined Financial resources 34.9% 12.4% 47.3% Capacity development 17.8% 18.7% 36.5% Mobilizing third party financial resources 14.5% 18.7% 33.2% Strategy formulation 13.3% 10.2% 23.5% Technical assistance 6.2% 12.4% 18.7% Donor coordination 2.1% 12.9% 15.0% Linkage to non-Bank expertise 2.9% 5.3% 8.2% Policy advice, studies, analyses 3.3% 4.9% 8.2% Data and statistics 3.3% 2.2% 5.5% Convening/Facilitating 2.1% 1.8% 3.8% Other 0.0% 0.4% 0.4% How EFFECTIVE do you believe the WBG is in terms of the capacity building work Effectiveness it does in each of the following areas in Afghanistan? (1-Not effective at all, 10-Very effective) N DK Mean SD 6. Project implementation (or other organizational strengthening) 255 105 7.29 2.57 7. Citizen engagement (incorporating citizens' voices into development) 251 83 7.60 2.63 8. Policy design (for clarity and better incentives to achieve development goals) 212 101 7.20 2.37 When thinking about how to improve capacity building in Afghanistan to help Effectiveness ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important all, 10-Very important) N DK Mean SD 9. Project implementation (or other organizational strengthening) 237 114 8.24 2.37 10. Citizen engagement (incorporating citizens' voices into development) 238 92 8.39 2.14 11. Policy design (for clarity and better incentives to achieve development goals) 222 89 8.19 2.19 12. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Afghanistan? (Choose no more than TWO) (Responses Combined; N=374) Not adequately sensitive to political/social realities in Afghanistan 18.2% Staff too inaccessible 17.9% Not enough public disclosure of its work 16.8% World Bank Group’s processes too complex 15.0% Not client focused 14.7% Not focused enough on issues that are unique to Afghanistan situation 10.7% Not collaborating enough with stakeholders outside the Government 9.9% Arrogant in its approach 9.6% Too influenced by developed countries 9.4% Don’t know 9.1% The credibility of its knowledge/data 9.1% Not exploring alternative policy options 8.6% Its advice and strategies do not lend themselves to practical problem solving 8.6% World Bank Group’s processes too slow 7.0% Not aligned with country priorities 5.9% Not aligned with other donors’ work 4.3% Imposing technocratic solutions without regard to political realities 3.5% Not willing to honestly criticize policies and reform efforts in the country 2.4% Other 2.4% 80 World Bank Group Country Opinion Survey 2015: Afghanistan B. Overall Attitudes toward the World Bank Group (continued) 13. Which World Bank Group’s instruments do you believe are the MOST Percentage of Respondents effective in reducing poverty in Afghanistan? (Choose no more than TWO) (Responses Combined; N=347) Investment lending 55.3% Capacity development 30.0% Trust Fund management 26.2% Policy based lending / budget support to the Government 20.7% Co-financing arrangements 14.1% Knowledge products/services 12.1% Sector-wide approaches 11.2% Technical assistance 9.5% Don’t know 4.6% Other 4.0% Multi-sectoral approaches 2.3% 14. To what extent do you believe that the World Bank Group’s work and support Percentage of Respondents help the poorest in Afghanistan? (Choose no more than TWO) (N=337) To a fully sufficient degree 15.4% To a somewhat sufficient degree 35.6% To a somewhat insufficient degree 19.0% To a very insufficient degree 15.1% Don't know 14.8% 15. In addition to the regular relations with the national government as its interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results Percentage of Respondents there? (Choose no more than TWO) (Responses Combined; N=388) Youth/university groups 39.2% Local Government 34.8% Media 27.1% Academia/think tanks/research institutes 19.3% Private sector 16.2% Donor community 12.9% Beneficiaries 9.0% NGOs/Community Based Organizations (CBOs) 6.4% UN agencies 6.4% Parliament 6.2% Foundations 5.9% Don’t know 2.8% Regional organizations (e.g., SAARC, ECO, Heart of Asia – Istanbul Process) 2.8% International Security Assistance Force (ISAF) 2.6% Other 1.5% To what extent do you agree with the following statements about the World Bank Level of Agreement Group’s work in Afghanistan? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 16. Overall the WBG currently plays a relevant role in development in Afghanistan* 316 46 7.27 2.77 17. The WBG’s work is aligned with what I consider the development priorities for 267 56 6.77 2.88 Afghanistan* 18. The WBG supports programs and strategies that are realistic for Afghanistan 246 57 6.23 2.93 19. The WBG treats clients and stakeholders in Afghanistan with respect 255 67 7.73 2.31 81 World Bank Group Country Opinion Survey 2015: Afghanistan B. Overall Attitudes toward the World Bank Group (continued) To what extent is the WBG an effective development partner in Afghanistan, in Degree terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 20. Responsiveness to needs* 271 58 6.16 2.82 21. Flexibility (in terms of the institution’s products and services)* 216 75 5.69 2.61 22. Flexibility (in terms of changing country circumstances)* 219 67 6.63 10.37 23. Being inclusive* 240 56 5.42 2.84 24. Openness (sharing data and other information)* 228 57 5.51 2.89 25. Staff accessibility* 235 53 4.79 2.80 26. Straightforwardness and honesty* 243 56 6.61 2.72 27. Ease of access to the people at the World Bank Group who are making decisions 225 68 5.13 3.05 important to my work* 28. Collaboration with civil society* 245 58 6.39 2.90 29. Collaboration with the Government* 256 51 7.45 2.52 30. Collaboration with other donors and development partners* 223 72 6.66 2.68 31. Collaboration with the private sector* 188 97 6.52 2.91 32. The speed in which it gets things accomplished on the ground* 210 76 6.56 2.76 33. Being a long-term partner* 251 67 7.94 2.60 34. To be a more effective development partner in Afghanistan, do you believe Percentage of Respondents that the World Bank Group should have…? (Select only ONE response) (N=385) More local presence 79.5% The current level of local presence is adequate 8.3% Less local presence 4.2% Don't know 8.1% 35. In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the World Bank Group in your Percentage of Respondents country? (Select only ONE response) (N=390) More effective collaboration 13.3% The same level of effective collaboration 30.0% Less effective collaboration 28.2% Don't know 28.5% 36. When World Bank Group assisted reform efforts fail or are slow to take place, Percentage of Respondents which of the following would you attribute to? (Choose no more than THREE) (Responses Combined; N=390) Ongoing conflict and instability 47.7% Lack of/inadequate levels of capacity in Government 47.2% The World Bank Group is not sensitive enough to political/social realities on the 36.4% ground Poor donor coordination 31.3% Political pressures and obstacles 27.2% The Government works inefficiently 25.9% The World Bank Group does not do adequate follow through/follow-up 20.5% There is not an adequate level of citizen/civil society participation 18.5% Inadequate funding 13.3% Reforms are not well thought out in light of country challenges 7.9% The World Bank Group works too slowly 7.4% Other 0.3% 82 World Bank Group Country Opinion Survey 2015: Afghanistan C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in Afghanistan? (1-Not important at all, 10-Very important) N DK Mean SD 1. Crime and violence 239 53 5.33 3.65 2. Financial markets 254 29 7.52 2.73 3. Transport 270 31 7.94 2.43 4. Anti corruption 278 29 7.21 3.21 5. Regional conflict and tensions 239 36 5.85 3.25 6. Law and justice 258 32 6.90 3.17 7. Urban development 277 20 7.52 2.64 8. Environmental sustainability 256 22 6.87 2.92 9. Regulatory framework 240 39 5.70 3.05 10. Information and communications technology 248 33 7.48 2.63 11. Poverty reduction 285 22 8.70 2.22 12. Gender equity 249 32 6.69 3.05 13. Private sector development 261 36 7.79 2.55 14. Foreign direct investment 260 36 7.60 2.74 15. Local governance and institutions 265 28 7.15 2.93 16. Water and sanitation 260 24 7.76 2.68 17. Trade and exports 265 27 7.96 2.54 18. Economic growth 289 24 8.80 2.26 19. Energy 285 30 8.80 2.13 20. Disaster management 243 41 7.43 2.71 21. Public sector governance/ reform 248 50 7.57 2.59 22. Job creation/employment 274 26 8.26 2.49 23. Social cohesion 253 36 6.77 2.91 24. Communicable/non-communicable diseases 251 33 6.80 2.88 25. Equality of opportunity 255 33 7.23 2.86 26. Health 269 27 8.20 2.29 27. Rural development 266 26 8.04 2.35 28. Regional integration and cooperation 238 37 7.35 2.66 29. Food security 247 29 7.30 2.73 30. Natural resource management 253 34 7.95 2.83 31. Security/stabilization/reconstruction 300 24 8.47 2.62 32. Social protection 249 39 6.99 2.74 33. Climate change 239 41 6.66 2.90 34. Agricultural development 296 24 8.87 2.14 35. Education 302 23 9.15 1.81 83 World Bank Group Country Opinion Survey 2015: Afghanistan C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the Effectiveness work it does in the following areas of development in Afghanistan? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Anti corruption 202 145 4.96 3.35 2. Information and communications technology 195 118 7.12 2.70 3. Transport 245 70 7.11 2.59 4. Crime and violence 207 109 4.82 3.10 5. Regional conflict and tensions 185 123 5.10 3.27 6. Law and justice 210 99 5.80 3.10 7. Urban development 240 70 6.93 2.85 8. Environmental sustainability 219 84 6.27 3.03 9. Regulatory framework 189 114 5.33 3.17 10. Communicable/non-communicable diseases 204 100 6.52 2.88 11. Poverty reduction 247 66 6.97 2.92 12. Gender equity 223 89 6.52 2.81 13. Private sector development 217 89 6.93 2.68 14. Foreign direct investment 213 93 6.55 2.82 15. Local governance and institutions 235 77 6.49 3.03 16. Water and sanitation 233 73 6.62 2.81 17. Trade and exports 221 92 6.53 2.87 18. Economic growth 254 64 7.24 2.77 19. Energy 229 83 6.35 3.06 20. Disaster management 186 111 6.15 3.05 21. Public sector governance/ reform 194 108 6.06 2.84 22. Job creation/employment 240 65 6.80 2.96 23. Social cohesion 201 97 5.76 3.01 24. Financial markets 195 99 6.02 3.06 25. Equality of opportunity 207 96 5.67 2.94 26. Health 243 70 7.16 2.63 27. Rural development 227 69 7.68 2.27 28. Regional integration and cooperation 179 118 6.12 2.84 29. Food security 206 99 6.72 2.72 30. Education 259 60 7.66 2.55 31. Security/stabilization/reconstruction 253 70 6.83 3.15 32. Social protection 201 107 6.07 3.06 33. Climate change 194 116 5.68 3.11 34. Agricultural development 261 59 7.53 2.70 35. Natural resource management 206 111 6.31 3.38 3. Where are the World Bank Group’s decisions made primarily that support the Percentage of Respondents program in Afghanistan? (Select only ONE response) (N=393) At the Headquarters (in Washington D.C.) 48.3% In the country 12.7% Don't know 38.9% Achieving Development Results* N DK Mean SD 4. To what extent does the World Bank Group’s work help to achieve development 332 61 7.22 2.55 results in Afghanistan? (1-To no degree at all, 10-To a very significant degree) 84 World Bank Group Country Opinion Survey 2015: Afghanistan C. World Bank Group’s Effectiveness and Results (continued) Building Existing Country Systems* N DK Mean SD 5. To what extent does the WBG help to build/strengthen existing country systems 313 86 6.50 2.70 in Afghanistan? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Afghanistan? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 6. The World Bank Group’s financial instruments meet the needs of Afghanistan* 322 63 7.00 2.84 7. The World Bank Group meets Afghanistan’s needs for knowledge services* 262 70 6.97 2.87 Measuring and Correcting Work N DK Mean SD 8. To what extent do you believe the World Bank Group measures and corrects its work in real time in Afghanistan? (1-To no degree at all, 10-To a very significant 280 123 6.57 2.88 degree) D. The Afghanistan Reconstruction Trust Fund (ARTF) Familiarity with ARTF N DK Mean SD 1. How familiar are you with the work of the ARTF in Afghanistan? 288 104 5.83 3.29 (1- Not familiar at all, 10-Very familiar) To what extent do you agree/disagree with the following statements? Degree (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 2. The ARTF priorities are aligned with the key development priorities in 258 107 5.96 3.02 Afghanistan. 3. The ARTF distributes resources fairly and equally throughout the country. 268 81 4.34 3.01 4. The ARTF distributes resources in a way that effectively supports the key 269 80 4.91 3.01 development priorities in Afghanistan. 5. The ARTF’s efforts are leading to sustainable results on the ground. 273 72 6.35 3.11 6. The ARTF collaborates well with the Afghanistan Government. 245 106 5.59 3.05 7. The World Bank Group collaborates well with other ARTF donors. 206 129 6.41 2.98 8. There should be more oversight of how ARTF resources are spent. 244 98 5.94 3.42 9. There should be more public information available about the work of the 283 67 6.87 3.49 ARTF. 10. The ARTF is flexible and responds to changing conditions in Afghanistan. 237 103 5.39 3.27 E. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=392) Weekly 4.8% Monthly 7.4% A few times a year 8.4% Rarely 45.2% Never 34.2% 85 World Bank Group Country Opinion Survey 2015: Afghanistan E. The World Bank Group’s Knowledge Work and Activities (continued) In Afghanistan, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 225 138 6.46 3.13 3. Include appropriate level of stakeholder involvement during preparation 188 133 5.86 2.92 4. Lead to practical solutions 204 111 6.25 2.99 5. Are accessible (well written and easy to understand) 223 95 5.99 2.91 6. Are source of relevant information on global good practices 232 99 7.35 2.73 7. Are adequately disseminated 205 117 5.02 2.97 8. Are translated enough into local language 207 112 6.35 3.02 9. Are adaptable to Afghanistan’s specific development challenges and country 223 106 6.40 2.95 circumstances* Overall Evaluations N DK Mean SD 10. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country?* 324 63 7.84 2.45 (1-Not significant at all, 10-Very significant) 11. Overall, how would you rate the technical quality of the WBG’s knowledge 308 84 6.38 2.86 work and activities?* (1-Very low technical quality, 10-Very high technical quality) F. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 235 130 6.01 2.83 2. The WBG effectively monitors and evaluates the projects and programs it supports 272 85 6.40 2.82 3. The World Bank Group’s approvals and reviews are done in a timely fashion 235 110 6.00 2.62 4. The World Bank Group’s “Safeguard Policy� requirements are reasonable 227 106 6.61 2.77 5. The World Bank Group’s conditions on its lending are reasonable 258 84 5.59 2.93 6. The World Bank Group takes decisions quickly in Afghanistan* 264 79 5.56 2.95 7. Working with the WBG increases Afghanistan’s institutional capacity 272 76 7.07 2.65 8. Where country systems are adequate, the WBG makes appropriate use of them* 246 94 6.94 2.73 9. The World Bank Group provides effective implementation support 268 80 7.16 2.61 WBG Promoting PPP in Afghanistan N DK Mean SD 10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Afghanistan? (1-To no 291 98 7.07 2.63 degree at all, 10-To a very significant degree) 11. Which of the following best describes the way the World Bank Group operates Percentage of Respondents in Afghanistan? (Select only one response) (N=395) The World Bank Group takes too much risk in Afghanistan 10.1% The World Bank Group does not take enough risk in Afghanistan 26.1% The World Bank Group’s approach to risk is appropriate 22.5% Don't know 41.3% 12. Which of the following best describes the World Bank Group’s support in Percentage of Respondents Afghanistan? (Select only one response) (N=391) The World Bank Group is sufficiently selective and focuses on the most important 42.2% development challenges in Afghanistan The World Bank Group is not sufficiently selective in Afghanistan, and it is involved in 22.3% too many areas of development Don’t know 35.5% 86 World Bank Group Country Opinion Survey 2015: Afghanistan G. The Future Role of the World Bank Group in Afghanistan 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Afghanistan? (Choose no more than TWO) (Responses Combined; N=378) Collaborate more effectively with Government clients 25.7% Offer more innovative financial products 24.6% Provide more adequate data/knowledge/statistics/figures on Afghanistan’s economy 24.6% Increase the level of capacity development in the country 22.5% Continue to encourage donors to use ARTF as vehicle to finance on-budget support 19.0% Ensure greater selectivity in its work 18.3% Improve the quality of its experts as related to Afghanistan’s specific challenges 15.3% Work faster 13.2% Reduce the complexity of obtaining World Bank Group financing 8.2% Improve the competitiveness of its financing compared to markets 4.8% Increase the level of World Bank Group staffing in Afghanistan’s office 3.4% Other 3.4% Offer more innovative knowledge services 3.2% Reach out more to groups outside of Government 3.2% 2. When considering the combination of services that the WBG offers in Afghanistan and taking into account its limited level of resources, which ONE of the following do you believe the WBG should offer more of in Afghanistan? Percentage of Respondents (Select only ONE response) (N=368) Financial services 31.8% The combination is appropriate for Afghanistan 31.5% Knowledge products 16.8% Convening services 10.3% Don't know 7.6% None of the above 1.9% 3a. Which THREE areas below would benefit most from the WBG playing a Percentage of Respondents leading role among international partners in Afghanistan? (Responses Combined; N=319) Public financial management 53.6% Jobs 48.9% Capacity of state institutions 35.1% Improving livelihoods 30.1% Access to basic services 25.4% Access to justice systems 21.0% Social safety nets 20.7% Social cohesion 15.0% Conflict resolution mechanisms 8.8% 3b. Which THREE areas below would benefit most from other donors in Percentage of Respondents Afghanistan? (Responses Combined; N=292) Improving livelihoods 45.9% Jobs 32.2% Access to basic services 28.8% Access to justice systems 27.7% Social cohesion 25.3% Social safety nets 21.9% Conflict resolution mechanisms 21.2% Capacity of state institutions 20.5% Public financial management 18.8% 87 World Bank Group Country Opinion Survey 2015: Afghanistan H. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Afghanistan? (Choose no more than TWO) (Responses Combined; N=367) Internet 49.0% International radio 30.0% Local television 25.6% Social media 21.0% International television 20.4% Local radio 16.6% Local newspapers 13.6% Periodicals 7.1% Other 3.0% International newspapers 2.2% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=381) World Bank Group’s seminars/workshops/conferences 44.4% World Bank Group’s website 36.0% Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 28.9% e-Newsletters 24.4% World Bank Group’s publications and other written materials 23.1% Direct contact with World Bank Group 11.5% Mobile phones 7.9% Other 2.1% 3. Are you aware of the World Bank Group’s Access to Information Policy under which the Bank Group will now disclose any information in its possession that is Percentage of Respondents not on a list of exceptions? (N=337) Yes 37.7% No 62.3% 4. Have you requested information from the World Bank Group on its activities Percentage of Respondents in the past year? (N=315) Yes 21.0% No 79.0% Percentage of Respondents 5. Were you able to obtain this information? (N=78) Yes 64.1% No 35.9% Percentage of Respondents 6. Do you have access to the Internet? (N=330) Yes 79.7% No 20.3% Percentage of Respondents 7. Do you use/have used the World Bank Group’s website? (N=337) Yes 45.2% No 54.8% 8. Do you currently consult the World Bank Group social media sites (e.g., Percentage of Respondents Facebook, blogs, Twitter, YouTube, Flickr)? (N=339) Yes 38.6% No 61.4% 88 World Bank Group Country Opinion Survey 2015: Afghanistan H. Communication and Information Sharing (continued) 9. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (Select only ONE response) (N=280) High speed/WiFi 65.0% Dial-up 35.0% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. I find the World Bank Group’s websites easy to navigate. 209 132 6.48 3.15 11. I find the information on the World Bank Group’s websites useful. 203 113 7.21 2.74 12. The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) are valuable sources of information about the 186 134 6.27 3.11 institution 13. When I need information from the World Bank Group I know how to 186 130 6.29 3.05 find it 14. The World Bank Group is responsive to my information requests and 200 121 6.64 3.14 inquiries I. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Please mark only ONE response) (N=360) Media 16.7% Local Government Office or Staff 16.1% Employee of a Ministry, Ministerial Department or Implementation Agency 15.8% Youth Group 7.5% Private Sector Organization 6.7% NGO/ Community Based Organization 6.7% Other 6.1% Private Foundation 3.6% Office of the President, Office of the Chief Executive Officer (CEO) 3.3% Office of Parliamentarian 3.3% Financial Sector/Private Bank 2.8% Independent Government Institution 2.8% PMU overseeing implementation of project/Consultant/Contractor working on 2.2% WBG supported project/program Office of Minister 1.9% Trade Union 1.7% Bilateral/ Multilateral Agency 1.4% Academia/Research Institute/Think Tank 1.1% Judiciary Branch .3% 89 World Bank Group Country Opinion Survey 2015: Afghanistan I. Background Information (continued) 2. Please identify the primary specialization of your work. Percentage of Respondents (Please mark only ONE response) (N=355) Education 16.3% Governance 13.5% Other 10.7% Macroeconomics and fiscal management 7.3% Public-private partnerships 6.2% Generalist (specialized in multiple sectors) 6.2% Health, nutrition, and population 5.1% Fragility, conflict and violence 4.8% Agriculture 4.5% Urban, rural, and social development 4.2% Social protection and labor 3.9% Gender 3.4% Jobs 2.8% Transport and ICT 2.5% Trade and competitiveness 2.3% Water 1.7% Energy and extractives 1.4% Finance and markets 1.1% Poverty 1.1% Environment and natural resources .8% 3. Which one of the following best describes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? (Select only ONE Percentage of Respondents response) (N=338) I have never collaborated with the World Bank Group 64.8% I have previously collaborated with the World Bank Group 16.0% I currently collaborate with the World Bank Group 10.9% Both of the above (I currently collaborate and previously have collaborated with 8.3% the World Bank Group) 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Afghanistan? (Select only ONE response) (N=283) Other 44.2% The World Bank (IDA) 42.0% The Multilateral Investment Guarantee Agency (MIGA) 8.1% The International Finance Corporation (IFC) 5.7% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=312) Yes 38.5% No 61.5% 6. If yes, what was your view of how the two institutions work together in Percentage of Respondents Afghanistan? (Select only ONE response) (N=116) The way the two institutions work together needs improvement 37.9% The two institutions work well together 37.1% Don't know 13.8% The two institutions do not work well together 11.2% 90 World Bank Group Country Opinion Survey 2015: Afghanistan I. Background Information (continued) 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Afghanistan? (Choose no more than TWO) (Responses Combined; N=280) Use World Bank Group website for information, data, research, etc. 36.1% Use World Bank Group reports/data 33.9% Observer 26.4% Collaborate as part of my professional duties 22.5% Engage in World Bank Group related/sponsored events/activities 19.3% Percentage of Respondents 8. What’s your gender? (N=375) Female 13.6% Male 86.4% Percentage of Respondents 9. Which best represents your geographic location? (N=371) Kabul 14.3% Outside Kabul 85.7% 91 World Bank Group Country Opinion Survey 2015: Afghanistan Appendix B: Responses to All Questions by Stakeholder Groups 13 A. General Issues facing Afghanistan In general, would you say that Afghanistan is headed in...? Office of Office of Employee of a Ministry/ Private Sector/ Financial Percentage of Respondents President/CEO/Minister Parliamentarian Consultant /PMU Local Gov. Sector/ Private Bank CSO Media Other The right direction 31.6% 30.0% 39.1% 33.3% 36.4% 40.6% 31.7% 18.4% The wrong direction 26.3% 30.0% 20.3% 7.8% 24.2% 18.8% 35.0% 21.1% Not sure 42.1% 40.0% 40.6% 58.8% 39.4% 40.6% 33.3% 60.5% Listed below are a number of development priorities in Afghanistan. Please identify which of the following you consider the most important development priorities in Afghanistan? Percentage of Respondents Office of Office of Employee of a Ministry/ Private Sector/ Financial (Responses combined) President/CEO/Minister Parliamentarian Consultant /PMU Local Gov. Sector/ Private Bank CSO Media Other Social protection 5.3% 0.0% 0.0% 0.0% 2.9% 5.8% 3.5% 5.1% Food security* 21.1% 0.0% 1.6% 5.4% 0.0% 2.9% 8.8% 0.0% Security/stabilization/reconstruction 84.2% 66.7% 69.4% 76.8% 73.5% 75.4% 63.2% 84.6% Public sector governance/ reform* 15.8% 8.3% 24.2% 12.5% 2.9% 2.9% 21.1% 10.3% Regional integration and cooperation* 0.0% 0.0% 0.0% 0.0% 0.0% 10.1% 3.5% 0.0% Gender equity 0.0% 8.3% 0.0% 3.6% 5.9% 4.3% 1.8% 0.0% Private sector development 10.5% 8.3% 4.8% 3.6% 8.8% 5.8% 3.5% 5.1% Foreign direct investment 5.3% 0.0% 3.2% 3.6% 11.8% 2.9% 1.8% 7.7% Water and sanitation 10.5% 0.0% 0.0% 1.8% 0.0% 4.3% 0.0% 2.6% Energy 15.8% 8.3% 24.2% 17.9% 17.6% 11.6% 17.5% 12.8% Regional conflict and tensions 0.0% 0.0% 1.6% 0.0% 5.9% 1.4% 5.3% 0.0% Job creation/employment* 5.3% 0.0% 29.0% 26.8% 5.9% 20.3% 19.3% 10.3% Rural development 10.5% 0.0% 4.8% 14.3% 0.0% 4.3% 1.8% 5.1% Financial markets 0.0% 0.0% 1.6% 0.0% 2.9% 5.8% 1.8% 2.6% Urban development* 0.0% 0.0% 0.0% 5.4% 5.9% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 2.9% 2.9% 0.0% 0.0% Equality of opportunity* 21.1% 16.7% 8.1% 8.9% 5.9% 4.3% 0.0% 2.6% Health* 0.0% 0.0% 3.2% 5.4% 0.0% 5.8% 1.8% 15.4% Education 31.6% 66.7% 27.4% 19.6% 38.2% 31.9% 36.8% 30.8% Poverty reduction 10.5% 25.0% 4.8% 8.9% 2.9% 8.7% 3.5% 7.7% Transport 0.0% 0.0% 3.2% 0.0% 2.9% 0.0% 1.8% 2.6% Social cohesion* 0.0% 16.7% 0.0% 1.8% 5.9% 8.7% 1.8% 2.6% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development 0.0% 0.0% 9.7% 12.5% 8.8% 8.7% 8.8% 10.3% Trade and exports 0.0% 0.0% 4.8% 0.0% 5.9% 2.9% 3.5% 5.1% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% 1.8% 0.0% Economic growth 5.3% 16.7% 17.7% 19.6% 26.5% 11.6% 22.8% 7.7% Law and justice 21.1% 41.7% 14.5% 8.9% 11.8% 8.7% 14.0% 23.1% Regulatory framework 0.0% 0.0% 1.6% 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 1.6% 0.0% 0.0% 0.0% 0.0% 0.0% Local governance and institutions* 0.0% 0.0% 0.0% 5.4% 5.9% 0.0% 0.0% 0.0% Natural resource management 5.3% 0.0% 14.5% 10.7% 14.7% 15.9% 8.8% 2.6% Anti corruption* 21.1% 16.7% 21.0% 16.1% 11.8% 20.3% 35.1% 38.5% Disaster management 0.0% 0.0% 1.6% 0.0% 0.0% 0.0% 0.0% 2.6% Information and communications technology 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 13 Only 360 respondents provided the information about their current positions. Thus only these respondents were included in the across-stakeholder analysis presented in this appendix. 92 World Bank Group Country Opinion Survey 2015: Afghanistan A. General Issues facing Afghanistan (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Afghanistan? (Choose no more than THREE) Percentage of Respondents Office of Office of Employee of a Ministry/ Private Sector/ Financial (Responses combined) President/CEO/Minister Parliamentarian Consultant /PMU Local Gov. Sector/ Private Bank CSO Media Other Water and sanitation* 5.3% 16.7% 1.5% 3.5% 0.0% 0.0% 1.7% 4.9% Equality of opportunity 15.8% 8.3% 6.2% 3.5% 5.9% 7.6% 6.7% 7.3% Economic growth 26.3% 33.3% 27.7% 42.1% 35.3% 40.9% 38.3% 24.4% Climate change 0.0% 0.0% 3.1% 0.0% 0.0% 0.0% 0.0% 0.0% Regional conflict and tensions 0.0% 8.3% 1.5% 0.0% 0.0% 4.5% 0.0% 0.0% Regional integration and cooperation 0.0% 0.0% 3.1% 1.8% 0.0% 0.0% 0.0% 2.4% Gender equity 0.0% 0.0% 4.6% 3.5% 0.0% 4.5% 0.0% 2.4% Rural development 10.5% 0.0% 6.2% 7.0% 5.9% 3.0% 5.0% 4.9% Urban development 0.0% 0.0% 0.0% 1.8% 5.9% 0.0% 0.0% 0.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 2.9% 0.0% 3.3% 0.0% Local governance and institutions 0.0% 8.3% 0.0% 0.0% 2.9% 4.5% 1.7% 0.0% Social protection 5.3% 0.0% 6.2% 1.8% 0.0% 0.0% 1.7% 0.0% Law and justice* 10.5% 25.0% 1.5% 5.3% 14.7% 3.0% 10.0% 0.0% Transport 10.5% 0.0% 4.6% 0.0% 5.9% 1.5% 0.0% 4.9% Crime and violence* 0.0% 0.0% 0.0% 0.0% 11.8% 3.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.7% 4.9% Security/stabilization/reconstruction 42.1% 25.0% 55.4% 45.6% 44.1% 34.8% 38.3% 46.3% Anti corruption 5.3% 25.0% 15.4% 22.8% 11.8% 16.7% 5.0% 17.1% Private sector development 10.5% 8.3% 7.7% 3.5% 5.9% 12.1% 3.3% 7.3% Foreign direct investment 0.0% 8.3% 1.5% 1.8% 5.9% 12.1% 8.3% 7.3% Energy 5.3% 0.0% 6.2% 7.0% 11.8% 4.5% 5.0% 9.8% Public sector governance/ reform 0.0% 16.7% 10.8% 15.8% 8.8% 4.5% 1.7% 14.6% Social cohesion 5.3% 0.0% 1.5% 0.0% 0.0% 3.0% 1.7% 2.4% Education* 0.0% 33.3% 3.1% 10.5% 5.9% 9.1% 1.7% 2.4% Natural resource management 15.8% 0.0% 9.2% 8.8% 17.6% 15.2% 13.3% 2.4% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Health 0.0% 0.0% 1.5% 0.0% 8.8% 1.5% 0.0% 4.9% Agricultural development* 0.0% 0.0% 13.8% 28.1% 11.8% 16.7% 8.3% 17.1% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 1.5% 0.0% 0.0% Job creation/employment* 15.8% 0.0% 21.5% 36.8% 8.8% 37.9% 13.3% 26.8% Financial markets 0.0% 8.3% 3.1% 0.0% 0.0% 1.5% 3.3% 0.0% Trade and exports 10.5% 8.3% 0.0% 0.0% 5.9% 7.6% 5.0% 0.0% Food security 0.0% 8.3% 1.5% 0.0% 5.9% 3.0% 0.0% 4.9% *Significantly different between stakeholder groups 93 World Bank Group Country Opinion Survey 2015: Afghanistan A. General Issues facing Afghanistan (continued) When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this woul d be achieved in Afghanistan? (Choose no more than TWO) Percentage of Respondents Office of Office of Employee of a Ministry/ Private Sector/ Financial (Responses combined) President/CEO/Minister Parliamentarian Consultant /PMU Local Gov. Sector/ Private Bank CSO Media Other Better employment opportunities for all Afghans 73.7% 58.3% 51.7% 62.5% 60.6% 52.4% 43.8% 53.8% Better employment opportunities for women 10.5% 0.0% 1.7% 8.3% 3.0% 12.7% 2.1% 7.7% Greater voice and participation for citizens to help ensure greater 5.3% 8.3% 5.0% 2.1% 9.1% 22.2% 14.6% 5.1% accountability* Greater access to health and nutrition for citizens* 31.6% 8.3% 3.3% 2.1% 6.1% 1.6% 0.0% 0.0% Better entrepreneurial opportunities 5.3% 0.0% 13.3% 8.3% 15.2% 4.8% 8.3% 10.3% Better opportunity for the poor across the country 0.0% 16.7% 11.7% 12.5% 15.2% 9.5% 10.4% 12.8% Better opportunity for women 0.0% 0.0% 0.0% 0.0% 0.0% 6.3% 2.1% 5.1% Consistent economic growth 36.8% 50.0% 48.3% 43.8% 45.5% 44.4% 43.8% 33.3% More reliable social safety net* 0.0% 16.7% 15.0% 8.3% 0.0% 4.8% 2.1% 15.4% Greater equity of fiscal policy 5.3% 0.0% 8.3% 12.5% 3.0% 15.9% 0.0% 5.1% Education and vocational training that better ensure job opportunity* 21.1% 25.0% 15.0% 22.9% 21.2% 14.3% 41.7% 33.3% Better quality public services 10.5% 16.7% 16.7% 14.6% 21.2% 11.1% 20.8% 12.8% Other 0.0% 0.0% 5.0% 0.0% 0.0% 0.0% 0.0% 5.1% *Significantly different between stakeholder groups B. Overall Attitudes toward the World Bank Group Which of the following best describes your current position? Office of Employee of a Private Sector/ President/CEO Office of Ministry/ Local Financial Sector/ /Minister parliamentarian Consultant /PMU governments Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the 19 6.58 3.47 10 5.40 3.44 62 6.42 2.77 49 5.51 2.98 32 6.03 2.67 66 5.89 2.83 59 5.15 3.13 41 6.29 2.45 World Bank Group in Afghanistan? (1-Not familiar at all, 10-Extremely familiar) Which of the following bes t des cribes your current pos ition? Office of Employee of a Private Sector/ Pres ident/CEO Office of Minis try/ Local Financial Sector/ /Minis ter parliamentarian Cons ultant /PMU governments Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, pleas e rate your impres s ion of the World Bank Group’s effectivenes s in 17 7.47 3.04 10 8.20 3.01 55 8.00 2.29 41 7.51 2.90 26 8.12 1.66 55 7.55 2.35 50 7.16 2.58 40 7.30 2.31 Afghanis tan. (1-Not effective at all, 10-Very effective) Which of the following bes t des cribes your current pos ition? Office of Em ployee of a Private Sector/ Pres ident/CEO Office of Minis try/ Local Financial Sector/ /Minis ter parliam entarian Cons ultant /PMU governm ents Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s s taff is well prepared (e.g., s kills and knowledge) to help Afghanis tan 15 7.93 2.28 8 9.38 1.77 57 7.60 2.74 44 7.43 2.98 24 8.21 2.13 59 7.80 2.45 52 6.62 2.96 30 7.83 2.13 s olve its m os t com plicated developm ent challenges ? (1-To no degree at all, 10-To a very significant degree) 94 World Bank Group Country Opinion Survey 2015: Afghanistan B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Afghanistan, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Afghanistan? (Choose no more than THREE) Percentage of Respondents Office of Office of Employee of a Ministry/ Private Sector/ Financial (Responses combined) President/CEO/Minister Parliamentarian Consultant /PMU Local Gov. Sector/ Private Bank CSO Media Other Social protection 5.3% 0.0% 0.0% 5.4% 0.0% 8.7% 0.0% 5.1% Security/stabilization/reconstruction 73.7% 58.3% 47.6% 71.4% 67.6% 60.9% 73.7% 56.4% Crime and violence 5.3% 0.0% 0.0% 0.0% 0.0% 4.3% 0.0% 2.6% Transport* 15.8% 16.7% 1.6% 0.0% 14.7% 1.4% 7.0% 7.7% Agricultural development 5.3% 25.0% 30.2% 25.0% 26.5% 34.8% 31.6% 12.8% Regional integration and cooperation 0.0% 0.0% 3.2% 3.6% 0.0% 1.4% 8.8% 0.0% Gender equity 0.0% 0.0% 1.6% 7.1% 0.0% 2.9% 1.8% 0.0% Public sector governance/ reform 26.3% 16.7% 19.0% 14.3% 23.5% 8.7% 15.8% 15.4% Health* 0.0% 0.0% 9.5% 5.4% 2.9% 0.0% 8.8% 15.4% Rural development 10.5% 16.7% 9.5% 8.9% 8.8% 7.2% 3.5% 5.1% Foreign direct investment 0.0% 0.0% 4.8% 0.0% 0.0% 1.4% 0.0% 5.1% Education 5.3% 33.3% 23.8% 17.9% 26.5% 21.7% 29.8% 25.6% Energy 26.3% 16.7% 23.8% 19.6% 35.3% 13.0% 19.3% 25.6% Social cohesion 0.0% 8.3% 4.8% 0.0% 8.8% 5.8% 0.0% 5.1% Job creation/employment 15.8% 8.3% 14.3% 14.3% 2.9% 15.9% 15.8% 10.3% Financial markets 0.0% 0.0% 1.6% 0.0% 0.0% 4.3% 0.0% 2.6% Urban development 0.0% 0.0% 3.2% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 0.0% 2.9% 0.0% 5.1% Equality of opportunity 21.1% 8.3% 9.5% 7.1% 2.9% 5.8% 3.5% 2.6% Regional conflict and tensions 0.0% 16.7% 3.2% 0.0% 5.9% 5.8% 0.0% 2.6% Private sector development 0.0% 8.3% 4.8% 3.6% 2.9% 5.8% 1.8% 0.0% Water and sanitation 0.0% 0.0% 4.8% 5.4% 0.0% 4.3% 0.0% 7.7% Food security 5.3% 0.0% 1.6% 3.6% 0.0% 2.9% 0.0% 0.0% Climate change 0.0% 0.0% 3.2% 0.0% 0.0% 1.4% 0.0% 0.0% Poverty reduction 0.0% 0.0% 15.9% 10.7% 8.8% 5.8% 17.5% 10.3% Trade and exports 5.3% 8.3% 3.2% 5.4% 5.9% 7.2% 3.5% 5.1% Economic growth 10.5% 25.0% 33.3% 25.0% 29.4% 24.6% 21.1% 30.8% Law and justice 10.5% 0.0% 4.8% 12.5% 2.9% 10.1% 3.5% 5.1% Local governance and institutions* 5.3% 8.3% 0.0% 8.9% 0.0% 0.0% 1.8% 0.0% Regulatory framework* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 2.9% 0.0% 2.6% Natural resource management 15.8% 16.7% 7.9% 5.4% 20.6% 7.2% 14.0% 15.4% Information and communications technology 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.8% 0.0% Anti corruption 21.1% 0.0% 9.5% 16.1% 0.0% 14.5% 10.5% 15.4% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 95 World Bank Group Country Opinion Survey 2015: Afghanistan B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Afghanistan? Greatest Value Office of Office of Employee of a Ministry/ Private Sector/ Financial Percentage of Respondents President/CEO/Minister Parliamentarian Consultant /PMU Local Gov. Sector/ Private Bank CSO Media Other Convening/Facilitating 0.0% 0.0% 0.0% 4.8% 5.3% 0.0% 3.1% 3.6% Data and statistics 0.0% 0.0% 11.8% 2.4% 0.0% 0.0% 3.1% 0.0% Policy advice, studies, analyses 0.0% 0.0% 2.9% 4.8% 5.3% 2.5% 3.1% 3.6% Financial resources* 36.4% 57.1% 20.6% 35.7% 10.5% 37.5% 37.5% 53.6% Capacity development* 9.1% 0.0% 14.7% 7.1% 26.3% 32.5% 15.6% 10.7% Technical assistance 9.1% 0.0% 0.0% 11.9% 15.8% 10.0% 3.1% 3.6% Mobilizing third party financial resources 0.0% 0.0% 26.5% 11.9% 10.5% 10.0% 18.8% 14.3% Donor coordination 0.0% 0.0% 0.0% 4.8% 0.0% 0.0% 6.3% 3.6% Linkage to non-Bank expertise 9.1% 0.0% 0.0% 4.8% 10.5% 2.5% 0.0% 0.0% Strategy formulation* 36.4% 42.9% 23.5% 11.9% 15.8% 5.0% 12.5% 7.1% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups nd 2 Greatest Value Office of Office of Employee of a Ministry/ Private Sector/ Financial Percentage of Respondents President/CEO/Minister Parliamentarian Consultant /PMU Local Gov. Sector/ Private Bank CSO Media Other Convening/Facilitating 0.0% 0.0% 0.0% 2.7% 0.0% 0.0% 9.1% 0.0% Data and statistics 0.0% 0.0% 0.0% 0.0% 0.0% 2.6% 6.1% 6.9% Policy advice, studies, analyses 0.0% 0.0% 0.0% 2.7% 12.5% 5.3% 0.0% 13.8% Financial resources 0.0% 0.0% 14.3% 5.4% 12.5% 13.2% 18.2% 13.8% Capacity development* 80.0% 14.3% 28.6% 24.3% 0.0% 15.8% 6.1% 17.2% Technical assistance* 0.0% 42.9% 21.4% 10.8% 0.0% 7.9% 6.1% 20.7% Mobilizing third party financial resources 10.0% 42.9% 7.1% 18.9% 18.8% 21.1% 30.3% 3.4% Donor coordination 0.0% 0.0% 10.7% 16.2% 31.3% 10.5% 6.1% 17.2% Linkage to non-Bank expertise 10.0% 0.0% 0.0% 5.4% 0.0% 7.9% 9.1% 3.4% Strategy formulation 0.0% 0.0% 17.9% 13.5% 18.8% 15.8% 9.1% 3.4% Other 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Afghanistan? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Office of Employee of a Private Sector/ President/CEO Office of Ministry/ Local Financial Sector/ /Minister parliamentarian Consultant /PMU governments Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project implementation (or other 8 9.00 1.60 6 7.17 1.83 47 6.83 2.53 33 7.21 3.09 24 7.54 2.41 41 7.34 2.45 47 6.91 2.72 28 7.46 2.12 organizational strengthening) Citizen engagement (incorporating 8 7.38 2.97 5 8.80 1.64 47 7.49 2.54 29 8.52 2.49 25 7.56 2.62 44 8.39 2.22 37 5.73 2.96 34 7.21 2.35 citizens' voices into development)* Policy design (for clarity and better 5 6.60 2.07 4 7.00 3.46 38 6.89 2.20 24 7.25 2.83 20 7.60 2.06 46 8.11 1.88 38 5.82 2.56 22 7.23 2.18 incentives to achieve development goals)* *Significantly different between stakeholder groups 96 World Bank Group Country Opinion Survey 2015: Afghanistan B. Overall Attitudes toward the World Bank Group (continued) When thinking about how to improve capacity building in Afghanistan to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important all, 10-Very important) Which of the following best describes your current position? Office of Employee of a Private Sector/ President/CEO Office of Ministry/ Local Financial Sector/ /Minister parliamentarian Consultant /PMU governments Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project implementation (or other 4 5.25 4.92 6 9.00 .63 45 8.33 2.15 35 8.31 2.30 22 8.45 2.18 41 8.66 2.12 43 7.42 2.69 27 8.59 1.93 organizational strengthening)* Citizen engagement (incorporating 6 9.83 .41 5 9.20 1.10 45 8.60 1.96 34 8.44 2.18 27 8.63 1.94 39 8.31 2.10 35 7.20 2.78 25 8.80 1.22 citizens' voices into development)* Policy design (for clarity and better 10 8.30 2.06 4 9.00 1.15 37 8.00 2.16 33 8.00 2.41 23 8.04 2.46 40 8.45 1.81 35 7.11 2.87 27 9.22 .85 incentives to achieve development goals)* *Significantly different between stakeholder groups Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Afghanistan? (Choose no more than TWO) Percentage of Respondents Office of Office of Employee of a Ministry/ Private Sector/ Financial (Responses combined) President/CEO/Minister Parliamentarian Consultant /PMU Local Gov. Sector/ Private Bank CSO Media Other Staff too inaccessible 0.0% 10.0% 9.7% 25.5% 13.8% 13.6% 21.2% 21.6% Not exploring alternative policy options 10.5% 20.0% 8.1% 7.3% 20.7% 9.1% 5.8% 5.4% Not collaborating enough with stakeholders outside the Government* 15.8% 20.0% 16.1% 7.3% 0.0% 13.6% 3.8% 2.7% Its advice and strategies do not lend themselves to practical problem solving* 31.6% 10.0% 6.5% 3.6% 13.8% 15.2% 1.9% 5.4% Not enough public disclosure of its work* 5.3% 30.0% 21.0% 29.1% 6.9% 12.1% 28.8% 10.8% Arrogant in its approach 15.8% 0.0% 4.8% 10.9% 13.8% 7.6% 11.5% 16.2% Not client focused 15.8% 20.0% 24.2% 12.7% 10.3% 19.7% 7.7% 2.7% The credibility of its knowledge/data 15.8% 0.0% 16.1% 5.5% 10.3% 12.1% 3.8% 10.8% World Bank Group’s processes too complex 26.3% 20.0% 9.7% 20.0% 10.3% 12.1% 9.6% 13.5% Not willing to honestly criticize policies and reform efforts in the country 0.0% 0.0% 3.2% 0.0% 6.9% 3.0% 3.8% 2.7% Too influenced by developed countries 5.3% 0.0% 12.9% 10.9% 17.2% 7.6% 3.8% 13.5% Imposing technocratic solutions without regard to political realities 5.3% 20.0% 3.2% 0.0% 3.4% 4.5% 3.8% 2.7% World Bank Group’s processes too slow 5.3% 0.0% 6.5% 14.5% 3.4% 4.5% 5.8% 8.1% Not aligned with other donors’ work 5.3% 20.0% 3.2% 0.0% 10.3% 3.0% 1.9% 5.4% Not aligned with country priorities 0.0% 10.0% 4.8% 12.7% 6.9% 7.6% 1.9% 5.4% Not adequately sensitive to political/social realities in Afghanistan 15.8% 0.0% 21.0% 18.2% 10.3% 19.7% 26.9% 18.9% Not focused enough on issues that are unique to Afghanistan situation* 0.0% 10.0% 6.5% 7.3% 0.0% 21.2% 19.2% 10.8% Other 0.0% 0.0% 1.6% 1.8% 0.0% 3.0% 3.8% 2.7% Don’t know 10.5% 0.0% 4.8% 3.6% 17.2% 4.5% 11.5% 18.9% *Significantly different between stakeholder groups 97 World Bank Group Country Opinion Survey 2015: Afghanistan B. Overall Attitudes toward the World Bank Group (continued) Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Afghanistan? (Choose no more than TWO) Percentage of Respondents Office of Office of Employee of a Ministry/ Private Sector/ Financial (Responses combined) President/CEO/Minister Parliamentarian Consultant /PMU Local Gov. Sector/ Private Bank CSO Media Other Trust Fund management 16.7% 30.0% 39.6% 24.0% 39.3% 17.7% 26.1% 18.9% Knowledge products/services 22.2% 10.0% 7.5% 4.0% 14.3% 12.9% 8.7% 16.2% Investment lending 55.6% 50.0% 41.5% 66.0% 60.7% 53.2% 65.2% 48.6% Technical assistance 5.6% 0.0% 11.3% 14.0% 14.3% 4.8% 6.5% 10.8% Capacity development 27.8% 50.0% 20.8% 32.0% 32.1% 22.6% 39.1% 37.8% Policy based lending / budget support to the Government 33.3% 10.0% 26.4% 24.0% 21.4% 21.0% 13.0% 27.0% Multi-sectoral approaches* 0.0% 10.0% 0.0% 8.0% 3.6% 0.0% 2.2% 0.0% Co-financing arrangements* 0.0% 10.0% 26.4% 12.0% 0.0% 16.1% 13.0% 16.2% Sector-wide approaches 16.7% 10.0% 5.7% 6.0% 14.3% 17.7% 13.0% 8.1% Other* 0.0% 0.0% 3.8% 2.0% 0.0% 12.9% 0.0% 5.4% Don’t know 5.6% 10.0% 1.9% 0.0% 0.0% 8.1% 10.9% 2.7% *Significantly different between stakeholder groups To what extent do you believe that the World Bank Group’s work and support help the poorest in Afghanistan?* (Select only ONE response) Office of Office of Employee of a Ministry/ Private Sector/ Financial Percentage of Respondents President/CEO/Minister Parliamentarian Consultant /PMU Local Gov. Sector/ Private Bank CSO Media Other To a fully sufficient degree 13.3% 0.0% 22.8% 10.9% 13.8% 18.4% 12.7% 8.3% To a somewhat sufficient degree 6.7% 50.0% 31.6% 52.2% 58.6% 34.7% 20.0% 36.1% To a somewhat insufficient degree 33.3% 0.0% 26.3% 19.6% 10.3% 16.3% 25.5% 13.9% To a very insufficient degree 26.7% 25.0% 5.3% 13.0% 0.0% 20.4% 20.0% 27.8% Don't know 20.0% 25.0% 14.0% 4.3% 17.2% 10.2% 21.8% 13.9% *Significantly different between stakeholder groups In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents Office of Office of Employee of a Ministry/ Private Sector/ Financial (Responses combined) President/CEO/Minister Parliamentarian Consultant /PMU Local Gov. Sector/ Private Bank CSO Media Other Academia/think tanks/research institutes 23.5% 8.3% 18.0% 19.6% 9.7% 29.0% 22.4% 15.0% Donor community 0.0% 0.0% 14.8% 8.9% 19.4% 10.1% 12.1% 12.5% Media* 23.5% 25.0% 14.8% 23.2% 41.9% 29.0% 48.3% 12.5% Local Government* 29.4% 25.0% 42.6% 57.1% 29.0% 30.4% 24.1% 30.0% Private sector 11.8% 8.3% 18.0% 14.3% 12.9% 18.8% 15.5% 20.0% Parliament* 17.6% 33.3% 0.0% 3.6% 0.0% 4.3% 3.4% 15.0% NGOs/Community Based Organizations (CBOs)* 0.0% 0.0% 0.0% 7.1% 3.2% 15.9% 5.2% 10.0% Youth/university groups* 47.1% 16.7% 34.4% 35.7% 67.7% 37.7% 32.8% 50.0% Beneficiaries 11.8% 0.0% 11.5% 19.6% 6.5% 2.9% 10.3% 12.5% Foundations 5.9% 16.7% 8.2% 0.0% 3.2% 8.7% 3.4% 5.0% International Security Assistance Force (ISAF)* 0.0% 16.7% 1.6% 0.0% 6.5% 0.0% 1.7% 2.5% UN agencies 5.9% 0.0% 6.6% 7.1% 0.0% 10.1% 6.9% 5.0% Regional organizations (e.g., SAARC, ECO, Heart of Asia – Istanbul Process) 0.0% 0.0% 9.8% 0.0% 0.0% 2.9% 3.4% 2.5% Other 0.0% 8.3% 3.3% 0.0% 0.0% 0.0% 0.0% 2.5% Don’t know* 5.9% 16.7% 4.9% 0.0% 0.0% 0.0% 6.9% 0.0% *Significantly different between stakeholder groups 98 World Bank Group Country Opinion Survey 2015: Afghanistan B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Afghanistan? (1-Strongly disagree, 10-Strongly agree) Which of the following bes t des cribes your current pos ition? Office of Em ployee of a Private Sector/ Pres ident/CEO Office of Minis try/ Local Financial Sector/ /Minis ter parliam entarian Cons ultant /PMU governm ents Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in developm ent in 9 8.11 2.20 10 7.90 2.23 59 7.24 2.55 47 7.49 3.18 29 7.52 2.63 55 7.55 2.46 50 6.58 2.90 32 6.94 2.95 Afghanis tan The World Bank Group’s work is aligned with what I cons ider the developm ent 10 8.20 1.99 8 9.00 0.76 52 7.04 2.46 42 7.05 2.87 24 6.96 2.85 44 6.18 3.13 42 5.67 3.24 30 6.77 2.84 priorities for Afghanis tan* The World Bank Group s upports program s and s trategies that are realis tic 7 8.43 1.99 11 7.55 2.62 42 5.88 2.68 34 6.15 3.12 25 7.80 2.92 46 5.98 2.48 38 4.97 2.97 25 7.08 2.71 for Afghanis tan* The World Bank Group treats clients and 10 8.40 2.17 9 8.78 2.99 43 7.33 2.06 38 7.84 2.72 27 9.11 1.09 41 6.93 2.56 40 7.25 2.27 31 8.06 1.84 s takeholders in Afghanis tan with res pect* *Significantly different between stakeholder groups To what extent is the World Bank Group an effective development partner in Afghanistan in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which of the following bes t des cribes your current pos ition? Office of Em ployee of a Private Sector/ Pres ident/CEO Office of Minis try/ Local Financial Sector/ /Minis ter parliam entarian Cons ultant /PMU governm ents Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Res pons ivenes s to needs * 16 7.56 2.53 10 7.30 3.02 43 6.33 2.29 37 6.19 3.44 25 6.84 2.34 53 6.00 2.88 38 4.39 2.55 29 6.14 2.03 Flexibility (in term s of the ins titution’s 4 8.25 1.50 10 6.80 2.62 40 5.83 2.44 28 5.14 2.68 20 4.95 2.76 37 6.05 2.61 38 5.16 2.53 28 6.32 2.23 products and s ervices ) Flexibility (in term s of changing country 8 6.25 1.75 9 7.67 2.92 40 10.75 23.43 29 5.14 2.85 16 6.44 2.22 42 6.33 2.67 38 4.39 2.24 24 5.58 1.89 circum s tances ) Being inclus ive* 9 7.00 1.73 11 6.73 3.17 38 5.34 2.26 34 5.82 3.53 21 5.19 3.19 49 5.27 2.58 39 4.15 2.84 27 6.04 2.36 Opennes s (s haring data and other 7 3.57 2.23 8 4.88 3.44 37 5.76 2.61 28 4.57 3.19 26 6.62 3.11 50 5.64 2.62 36 5.06 2.97 24 5.88 2.66 inform ation) Staff acces s ibility 10 6.20 2.78 10 5.70 3.02 41 5.12 2.54 25 3.48 2.63 25 4.36 2.66 43 4.72 2.69 41 4.88 3.01 28 5.14 2.76 Straightforwardnes s and hones ty 7 7.29 1.89 9 8.44 1.42 46 6.96 2.22 34 6.62 3.07 18 7.61 2.23 46 6.15 2.87 41 6.00 2.83 26 7.12 2.07 Eas e of acces s to the people at the World Bank Group who are m aking decis ions 4 5.00 2.71 8 6.50 2.33 48 5.19 3.16 26 4.42 3.23 19 5.95 2.59 44 4.86 3.13 39 5.21 2.98 22 5.14 2.71 im portant to m y work Collaboration with civil s ociety 7 5.71 2.98 8 8.25 3.06 39 6.05 2.29 33 6.97 3.14 24 7.54 2.47 46 5.96 3.06 42 5.74 3.01 31 6.68 2.50 Collaboration with the Governm ent 8 8.00 2.27 10 8.20 2.86 50 7.84 2.13 30 7.27 3.06 23 7.74 2.54 48 7.42 2.81 41 6.80 2.26 28 7.14 2.07 Collaboration with other donors and 8 6.00 3.46 9 8.22 2.22 39 7.05 2.08 28 6.86 3.18 22 8.23 1.82 39 6.05 2.91 36 5.67 2.65 28 6.71 2.21 developm ent partners * Collaboration with the private s ector 4 7.75 .96 8 7.75 1.91 32 6.72 2.69 24 7.46 2.99 20 7.30 2.85 32 5.81 3.22 34 5.47 3.24 23 6.04 1.92 The s peed in which it gets things 7 7.57 1.90 8 6.13 3.44 38 6.79 2.41 20 5.70 2.75 19 8.05 1.81 39 6.44 3.10 39 5.90 2.84 28 6.75 2.68 accom plis hed on the ground Being a long-term partner 9 7.89 2.32 10 9.80 .63 46 7.72 2.71 36 8.61 2.56 24 7.88 2.76 42 7.29 2.97 43 7.67 2.21 28 8.07 2.36 *Significantly different between stakeholder groups To be more effective development partner in Afghanistan, do you believe that the World Bank Group should have?* (Select only ONE response) Office of Office of Employee of a Ministry/ Private Sector/ Financial Percentage of Respondents President/CEO/Minister Parliamentarian Consultant /PMU Local Gov. Sector/ Private Bank CSO Media Other More local presence 66.7% 91.7% 90.3% 84.9% 64.5% 67.6% 86.2% 77.5% The current level of local presence is adequate 16.7% 0.0% 1.6% 3.8% 16.1% 11.8% 5.2% 15.0% Less local presence 0.0% 0.0% 8.1% 3.8% 12.9% 2.9% 1.7% 0.0% Don't know 16.7% 8.3% 0.0% 7.5% 6.5% 17.6% 6.9% 7.5% *Significantly different between stakeholder groups 99 World Bank Group Country Opinion Survey 2015: Afghanistan B. Overall Attitudes toward the World Bank Group (continued) In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the World Bank Group in your country?* (Select only ONE response) Office of Office of Employee of a Ministry/ Private Sector/ Financial Percentage of Respondents President/CEO/Minister Parliamentarian Consultant /PMU Local Gov. Sector/ Private Bank CSO Media Other More effective collaboration 27.8% 25.0% 18.8% 7.1% 6.5% 11.6% 16.1% 7.5% The same level of effective collaboration 44.4% 16.7% 28.1% 33.9% 29.0% 37.7% 14.3% 27.5% Less effective collaboration 5.6% 33.3% 37.5% 16.1% 41.9% 20.3% 46.4% 30.0% Don't know 22.2% 25.0% 15.6% 42.9% 22.6% 30.4% 23.2% 35.0% *Significantly different between stakeholder groups When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than THREE) Percentage of Respondents Office of Office of Employee of a Ministry/ Private Sector/ Financial (Responses combined) President/CEO/Minister Parliamentarian Consultant /PMU Local Gov. Sector/ Private Bank CSO Media Other The World Bank Group does not do adequate follow through/follow-up* 23.5% 50.0% 9.7% 19.6% 23.3% 18.8% 28.8% 15.4% Poor donor coordination 29.4% 25.0% 21.0% 28.6% 16.7% 40.6% 27.1% 33.3% The World Bank Group is not sensitive enough to political/social realities on the 35.3% 33.3% 48.4% 30.4% 46.7% 46.4% 33.9% 15.4% ground* Lack of/inadequate levels of capacity in Government 47.1% 41.7% 53.2% 42.9% 46.7% 37.7% 59.3% 53.8% There is not an adequate level of citizen/civil society participation 23.5% 16.7% 9.7% 16.1% 26.7% 29.0% 15.3% 25.6% The World Bank Group works too slowly* 0.0% 0.0% 16.1% 7.1% 6.7% 1.4% 8.5% 2.6% The Government works inefficiently 29.4% 50.0% 12.9% 28.6% 26.7% 30.4% 30.5% 30.8% Political pressures and obstacles* 47.1% 25.0% 35.5% 26.8% 13.3% 15.9% 28.8% 35.9% Reforms are not well thought out in light of country challenges 5.9% 8.3% 11.3% 5.4% 10.0% 10.1% 3.4% 10.3% Ongoing conflict and instability 29.4% 16.7% 53.2% 53.6% 50.0% 52.2% 45.8% 53.8% Inadequate funding* 5.9% 25.0% 12.9% 28.6% 13.3% 8.7% 6.8% 10.3% Other 0.0% 0.0% 1.6% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 100 World Bank Group Country Opinion Survey 2015: Afghanistan C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Afghanistan? (1-Not important at all, 10-Very important) Which of the following bes t des cribes your current pos ition? Office of Em ployee of a Private Sector/ Pres ident/CEO Office of Minis try/ Local Financial Sector/ /Minis ter parliam entarian Cons ultant /PMU governm ents Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Crim e and violence 3 6.33 4.62 7 6.71 2.63 34 4.32 3.36 35 6.43 3.74 23 4.13 3.56 52 4.42 3.51 37 5.24 3.68 25 5.88 3.73 Financial m arkets 7 5.43 3.55 7 8.29 2.36 40 7.43 2.80 35 8.26 2.56 23 8.09 2.07 53 7.40 2.84 39 7.08 2.79 31 7.61 2.40 Trans port* 8 9.50 .76 8 9.00 1.51 53 8.26 2.30 37 7.89 2.84 24 8.21 2.17 50 7.80 2.48 41 6.85 2.67 29 8.24 2.01 Anti corruption 9 9.11 1.36 7 9.00 1.73 46 7.04 3.29 39 7.69 3.49 23 6.00 3.62 53 7.00 3.36 48 7.10 3.14 32 7.00 2.72 Regional conflict and tens ions * 4 2.25 2.50 7 6.57 2.94 39 5.28 3.00 33 6.39 3.46 20 4.05 2.80 49 6.92 3.04 40 5.75 3.18 30 5.93 3.16 Law and jus tice 6 7.33 3.61 8 9.38 .92 40 6.50 3.19 38 7.34 3.14 23 6.87 2.82 54 6.87 3.36 40 6.25 3.14 32 6.75 3.31 Urban developm ent* 10 5.90 3.87 8 8.75 1.75 42 7.57 2.41 38 7.76 2.35 23 8.09 1.78 57 7.32 2.78 46 6.83 2.88 34 8.32 2.14 Environm ental s us tainability* 6 4.33 2.80 8 8.63 1.77 42 6.98 2.82 33 6.76 2.68 23 5.96 3.17 58 7.50 2.72 39 5.95 3.05 32 7.72 2.54 Regulatory fram ework* 6 5.17 4.58 8 8.38 1.92 37 5.38 2.65 32 6.19 3.06 21 4.71 2.95 53 5.89 3.21 39 4.67 2.67 29 6.45 2.86 Inform ation and com m unications 6 7.00 3.29 8 9.13 1.13 45 7.13 2.78 31 7.19 2.80 22 8.05 2.26 54 7.57 2.60 37 6.97 2.71 29 8.48 1.81 technology Poverty reduction 7 8.43 3.31 10 9.10 1.45 42 8.55 2.44 42 9.02 1.89 24 9.25 .99 59 8.69 2.13 43 7.63 3.12 33 8.94 1.39 Gender equity 8 6.25 4.40 9 7.56 2.19 39 6.69 2.55 34 7.29 3.18 20 6.50 3.38 51 6.78 3.14 39 5.13 3.10 33 7.21 2.69 Private s ector developm ent 3 8.67 1.53 8 8.25 1.58 44 7.68 2.56 38 8.08 2.44 24 7.92 2.72 56 7.36 2.87 40 7.68 2.93 33 8.33 1.65 Foreign direct inves tm ent 4 9.75 .50 10 7.60 2.37 38 7.92 2.33 37 7.65 2.98 23 8.57 1.97 57 7.11 3.08 42 7.21 2.75 32 8.59 1.85 Local governance and ins titutions * 8 5.50 3.74 10 7.30 3.65 45 7.00 3.02 39 9.03 1.40 20 6.65 2.80 50 6.28 3.17 43 6.79 2.54 32 8.22 2.31 Water and s anitation* 6 8.83 1.47 8 8.63 2.00 45 8.13 2.48 32 7.59 2.76 20 8.05 1.90 57 7.19 2.98 40 6.80 2.91 35 8.74 2.23 Trade and exports 7 7.71 2.75 9 9.22 1.64 46 8.17 2.41 33 7.94 2.29 22 7.55 2.60 56 7.46 2.92 42 8.07 2.21 32 8.63 2.21 Econom ic growth 10 9.70 .48 9 9.78 .44 46 9.02 2.01 41 8.66 2.25 24 9.04 2.26 57 8.07 2.93 44 8.57 2.44 36 9.22 1.53 Energy 8 9.63 .74 11 9.45 1.21 45 8.78 2.05 42 8.93 1.88 22 9.05 2.36 52 8.50 2.45 48 8.40 2.05 34 9.24 2.00 Dis as ter m anagem ent* 4 7.00 4.24 9 10.00 0.00 43 6.95 2.77 31 7.06 2.64 20 7.60 2.44 51 7.35 2.79 41 6.78 2.91 31 8.29 2.16 Public s ector governance/ reform * 1 1.00 10 9.90 .32 49 7.43 2.74 38 8.21 2.71 22 7.41 2.30 45 7.13 2.61 36 6.97 2.40 31 7.74 2.31 Job creation/em ploym ent 5 6.80 2.49 9 9.00 2.00 48 7.98 2.65 39 9.13 1.58 22 8.41 2.68 58 8.17 2.62 40 8.20 2.43 33 8.21 2.33 Social cohes ion* 7 5.43 3.69 8 8.63 2.00 40 6.03 2.98 33 6.79 2.26 24 5.46 3.50 54 6.76 3.16 39 7.21 2.47 32 7.47 2.58 Com m unicable/non-com m unicable 3 4.33 2.89 7 8.00 2.52 44 6.77 2.81 31 6.06 3.05 23 6.61 3.17 57 6.53 3.09 39 6.77 2.55 32 7.81 2.46 dis eas es Equality of opportunity* 3 6.00 4.36 8 9.38 1.77 45 7.18 2.64 37 7.46 2.63 23 6.13 3.25 53 6.28 3.31 38 6.97 2.50 33 8.73 1.94 Health 7 8.29 2.29 8 9.13 1.81 47 8.09 2.42 36 8.31 2.32 22 7.32 2.88 55 8.31 2.08 42 7.64 2.27 35 9.06 1.64 Rural developm ent* 9 5.89 3.72 7 8.29 1.38 45 8.16 2.06 37 8.89 1.56 25 8.20 2.20 55 8.04 2.78 41 7.73 2.11 31 8.19 2.10 Regional integration and cooperation 3 4.33 2.89 7 8.71 1.60 42 7.10 2.34 32 7.03 2.68 18 7.39 2.77 52 7.27 3.21 41 7.41 2.34 28 8.29 2.12 Food s ecurity* 8 5.75 4.56 8 9.13 1.25 43 7.26 2.55 33 7.82 1.93 21 7.62 2.82 56 6.95 3.07 35 6.43 2.60 30 8.27 2.03 Natural res ource m anagem ent 6 8.67 1.37 7 8.00 2.52 47 8.32 2.73 33 8.36 2.40 23 7.30 3.55 49 7.82 2.83 43 7.40 2.99 30 8.20 2.82 Security/s tabilization/recons truction 7 8.43 3.31 10 9.50 1.58 51 8.63 2.38 43 9.21 1.75 24 8.29 2.73 60 7.90 3.21 47 8.57 2.35 35 8.09 2.85 Social protection* 5 6.80 4.38 9 9.11 1.45 43 6.35 2.47 33 7.33 2.55 22 7.68 2.87 52 6.71 3.00 42 6.40 2.64 28 7.86 2.35 Clim ate change* 3 9.67 .58 7 8.57 1.81 42 6.29 2.66 33 6.91 2.78 25 7.76 2.71 49 6.41 2.75 36 5.69 3.12 29 6.52 3.17 Agricultural developm ent 7 9.71 .49 10 8.90 1.85 51 8.84 2.34 46 8.83 2.14 25 9.20 1.68 59 8.68 2.29 44 8.59 2.53 34 9.26 1.24 Education 7 9.71 .49 11 9.55 1.51 48 8.77 2.38 48 9.27 1.32 25 9.72 .61 58 8.97 2.01 47 9.17 1.58 35 9.23 2.14 *Significantly different between stakeholder groups 101 World Bank Group Country Opinion Survey 2015: Afghanistan C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Afghanistan? (1-Not effective at all, 10-Very effective) Which of the following bes t des cribes your current pos ition? Office of Em ployee of a Private Sector/ Pres ident/CEO/ Office of Minis try/ Local Financial Sector/ Minis ter parliam entarian Cons ultant /PMU governm ents Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti corruption 11 7.73 3.26 8 5.50 3.89 30 4.73 3.16 26 4.04 3.43 18 4.50 3.40 38 5.53 3.36 30 4.73 3.28 24 4.71 2.69 Inform ation and com m unications 5 6.80 3.42 8 7.88 2.23 30 7.00 2.79 24 6.58 3.02 22 7.41 2.26 31 7.52 2.46 36 6.44 2.98 27 7.37 2.40 technology Trans port* 8 9.13 .99 9 6.56 2.65 39 7.56 2.39 38 6.66 2.87 26 7.38 1.96 44 6.82 2.63 40 6.33 2.80 28 7.89 2.35 Crim e and violence 7 6.86 3.80 8 5.88 3.52 29 4.45 2.61 27 4.70 2.85 19 5.21 3.41 44 4.70 3.27 32 3.84 2.90 26 5.58 2.94 Regional conflict and tens ions 5 6.60 3.29 8 6.00 3.66 27 4.41 2.95 21 5.00 2.85 22 5.73 3.64 35 5.34 3.17 31 4.23 3.59 24 5.83 2.96 Law and jus tice 8 7.63 3.02 7 5.71 3.82 30 5.63 2.88 31 5.65 3.31 23 6.87 3.12 33 5.91 3.18 38 4.50 2.80 25 6.20 2.97 Urban developm ent* 6 8.67 1.51 7 6.86 2.41 36 6.64 2.51 34 6.29 3.06 25 7.52 2.66 48 7.48 2.95 38 5.76 3.16 31 7.58 1.98 Environm ental s us tainability 6 8.17 1.33 5 7.40 2.51 38 6.13 2.81 33 5.94 3.12 22 6.05 2.70 39 6.79 3.29 37 5.27 3.07 27 7.04 2.94 Regulatory fram ework* 6 5.33 3.08 6 8.33 2.58 31 5.23 3.02 25 4.32 2.69 16 7.06 2.82 37 5.84 3.43 34 3.56 2.39 21 6.10 3.27 Com m unicable/non-com m unicable 3 7.33 2.31 8 7.38 2.13 29 5.76 2.86 25 6.16 3.16 22 7.27 2.29 43 6.56 3.27 33 5.61 2.56 27 7.63 2.44 dis eas es Poverty reduction* 8 8.63 3.11 8 6.38 3.62 44 7.16 2.93 33 7.36 2.85 22 7.68 2.44 46 7.46 2.53 39 5.05 3.01 31 7.23 2.57 Gender equity 8 8.75 1.67 8 6.88 2.47 32 6.81 2.36 32 6.28 2.76 18 7.50 2.77 46 5.96 3.35 35 6.00 2.43 30 6.60 2.82 Private s ector developm ent 4 6.75 3.20 4 8.50 1.73 30 6.60 2.79 30 7.17 2.80 24 8.04 2.22 44 6.73 2.81 41 5.90 2.90 27 7.37 2.19 Foreign direct inves tm ent 6 6.67 3.61 8 6.50 2.51 32 5.78 2.72 28 7.46 2.52 21 7.38 2.99 44 6.14 2.93 36 5.81 2.57 25 6.84 2.85 Local governance and ins titutions * 5 9.60 .55 6 8.33 1.51 41 6.54 2.70 31 7.23 3.22 22 6.36 2.85 46 5.74 3.21 42 5.21 2.88 30 7.50 2.89 Water and s anitation 7 7.57 3.26 8 6.13 2.75 34 6.56 2.69 31 6.45 2.95 21 7.19 2.48 46 6.57 3.30 42 6.38 2.46 31 6.58 2.88 Trade and exports 7 8.71 1.38 6 6.17 3.60 38 6.29 2.67 25 6.48 2.52 22 6.73 2.53 44 6.14 3.53 38 6.29 2.83 25 7.20 2.57 Econom ic growth 8 8.25 3.11 8 7.75 2.87 41 7.49 2.12 35 7.37 2.95 23 8.26 2.00 52 6.54 3.12 40 6.78 2.80 31 7.32 2.44 Energy 4 7.25 4.19 8 6.38 3.66 36 6.42 2.92 31 6.61 2.85 23 6.87 2.42 43 5.30 3.52 40 6.25 2.95 31 6.84 2.85 Dis as ter m anagem ent* 3 8.33 .58 8 6.13 3.27 24 4.42 3.08 24 5.38 2.62 22 7.68 2.93 35 6.20 3.18 33 6.52 2.59 26 6.54 3.01 Public s ector governance/ reform 5 7.00 3.46 6 6.83 3.31 33 6.61 2.63 24 5.25 3.07 21 6.43 2.89 40 6.18 2.81 31 5.45 2.87 23 6.35 2.57 Job creation/em ploym ent 8 9.50 .76 5 6.60 3.13 43 6.91 2.77 31 7.45 3.08 24 6.67 2.58 49 6.61 2.95 36 6.19 3.34 29 6.48 2.76 Social cohes ion 4 8.25 1.50 6 6.67 2.58 31 5.19 3.23 21 5.19 3.01 24 4.79 3.16 41 5.73 3.06 32 5.75 2.81 27 6.63 2.59 Financial m arkets 6 7.50 3.33 5 6.20 3.56 35 5.31 3.13 19 5.84 3.48 23 5.35 2.89 38 7.05 2.80 31 4.94 2.97 26 6.38 2.84 Equality of opportunity 5 7.80 1.64 5 6.20 3.56 36 5.17 2.70 23 5.30 2.91 21 5.14 2.59 39 6.36 3.06 33 4.70 3.06 28 6.00 2.78 Health 9 8.33 2.87 6 6.67 2.80 37 7.08 2.65 34 7.12 2.77 25 7.36 2.10 50 7.06 2.90 35 6.74 2.49 31 7.52 2.36 Rural developm ent 7 8.71 1.38 5 8.60 1.52 35 7.71 2.27 38 7.32 2.54 20 7.35 2.03 45 8.00 2.40 35 7.57 2.20 27 7.52 2.08 Regional integration and cooperation* 3 6.00 0.00 8 7.13 2.42 29 5.55 2.75 27 4.63 2.62 14 6.07 3.34 34 6.76 2.74 32 5.72 2.90 20 7.15 2.23 Food s ecurity 9 8.00 3.00 8 7.13 2.42 33 6.67 2.79 26 5.92 3.01 22 6.77 2.29 36 6.75 2.81 31 6.35 2.37 28 7.25 2.78 Education 9 7.67 3.28 8 7.00 2.33 43 7.86 2.31 36 7.58 2.63 25 8.36 2.00 53 7.62 2.83 33 7.06 2.49 34 7.85 2.50 Security/s tabilization/recons truction 9 8.56 2.92 7 7.29 2.06 42 7.00 2.99 37 7.24 3.17 24 6.79 3.04 48 6.71 3.40 40 5.78 3.18 29 6.76 3.11 Social protection* 4 6.50 3.70 6 7.17 2.71 33 4.52 2.64 25 5.40 2.90 20 7.75 2.07 42 6.48 3.31 33 5.94 3.21 23 6.78 2.83 Clim ate change* 6 7.00 3.16 6 6.83 3.31 30 4.80 2.99 24 4.58 2.92 20 7.20 2.95 40 5.53 2.94 31 5.13 2.77 22 6.55 3.38 Agricultural developm ent 9 9.11 1.36 8 7.38 3.58 45 7.38 2.95 37 7.19 3.09 23 8.70 1.79 55 7.67 2.63 37 6.84 2.70 30 7.67 2.11 Natural res ource m anagem ent 3 9.33 .58 6 5.50 4.04 35 6.43 3.18 27 5.67 3.19 17 5.94 3.53 43 6.72 3.57 34 5.74 3.57 24 6.92 3.02 *Significantly different between stakeholder groups 102 World Bank Group Country Opinion Survey 2015: Afghanistan C. World Bank Group’s Effectiveness and Results (continued) Where are the World Bank Group’s decisions made primarily that support the program in Afghanistan? (Select only ONE response) Office of Office of Employee of a Ministry/ Private Sector/ Financial Percentage of Respondents President/CEO/Minister Parliamentarian Consultant /PMU Local Gov. Sector/ Private Bank CSO Media Other At the Headquarters (in Washington D.C.) 55.6% 41.7% 44.3% 48.3% 60.6% 51.4% 46.6% 53.7% In the country 5.6% 8.3% 18.0% 8.6% 18.2% 14.3% 6.9% 9.8% Don't know 38.9% 50.0% 37.7% 43.1% 21.2% 34.3% 46.6% 36.6% Which of the following best describes your current position? Office of Employee of a Private Sector/ President/CEO Office of Ministry/ Local Financial Sector/ /Minister parliamentarian Consultant /PMU governments Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 11 9.00 1.79 6 5.83 2.71 64 7.48 2.21 48 7.40 3.10 27 7.70 2.28 56 7.50 2.49 51 6.65 2.05 37 6.30 2.73 development results in Afghanistan?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups Which of the following best describes your current position? Office of Employee of a Private Sector/ President/CEO Office of Ministry/ Local Financial Sector/ /Minister parliamentarian Consultant /PMU governments Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group help to build/strengthen existing 15 8.27 3.26 4 4.50 1.00 58 6.14 2.52 43 6.21 3.18 26 7.73 2.25 53 6.58 2.68 49 6.22 2.37 35 6.00 2.33 country systems in Afghanistan?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group in Afghanistan? (1-Strongly disagree, 10-Strongly agree) Which of the following bes t des cribes your current pos ition? Office of Em ployee of a Private Sector/ Pres ident/CEO Office of Minis try/ Local Financial Sector/ /Minis ter parliam entarian Cons ultant /PMU governm ents Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial ins trum ents m eet the needs of 13 9.15 1.46 9 6.89 3.48 54 6.76 2.98 44 7.09 3.20 28 8.07 2.09 59 6.97 2.70 47 6.30 2.85 35 6.86 2.63 Afghanis tan* The World Bank Group m eets Afghanis tan’s needs for knowledge 9 8.89 1.69 5 7.00 3.67 45 6.33 2.86 34 5.82 3.35 26 8.42 2.04 50 6.80 2.85 42 7.10 2.84 33 7.36 2.66 s ervices * *Significantly different between stakeholder groups Which of the following best describes your current position? Office of Employee of a Private Sector/ President/CEO Office of Ministry/ Local Financial Sector/ /Minister parliamentarian Consultant /PMU governments Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group measures and corrects its 10 8.30 2.87 6 7.50 3.51 57 6.51 2.72 38 6.61 3.18 21 8.52 1.97 47 6.15 2.99 41 5.85 2.63 30 6.80 2.81 work in real time in Afghanistan?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 103 World Bank Group Country Opinion Survey 2015: Afghanistan D. The Afghanistan Reconstruction Trust Fund (ARTF) Which of the following best describes your current position? Office of Employee of a Private Sector/ President/CEO Office of Ministry/ Local Financial Sector/ /Minister parliamentarian Consultant /PMU governments Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the 11 5.82 4.26 11 6.00 4.27 54 6.74 2.83 41 5.49 3.37 20 7.50 2.95 53 5.60 3.46 45 5.13 2.88 31 5.65 2.99 ARTF in Afghanistan? (1-Not familiar at all, 10-Very familiar) To what extent do you agree/disagree with the following statements : (1-Strongly disagree, 10-Strongly agree) Which of the following bes t des cribes your current pos ition? Office of Em ployee of a Private Sector/ Pres ident/CEO Office of Minis try/ Local Financial Sector/ /Minis ter parliam entarian Cons ultant /PMU governm ents Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The ARTF priorities are aligned with the 12 6.00 4.11 6 5.83 4.17 46 6.13 2.93 36 6.33 2.99 24 7.33 2.70 43 5.47 2.72 38 5.05 2.94 26 6.88 2.30 key developm ent priorities in Afghanis tan. The ARTF dis tributes res ources fairly and 15 3.27 3.20 7 3.71 3.59 41 4.83 2.95 39 4.64 3.07 21 5.86 3.58 56 4.02 2.69 39 3.82 2.92 27 4.85 2.81 equally throughout the country. The ARTF dis tributes res ources in a way that effectively s upports the key 14 5.07 3.97 8 4.38 3.02 48 5.40 2.72 38 5.47 3.10 19 6.26 3.28 54 4.56 3.03 37 4.24 2.89 27 4.89 2.36 developm ent priorities in Afghanis tan. The ARTF’s efforts are leading to 14 6.00 4.22 10 6.40 3.13 47 6.38 3.14 41 6.93 3.22 22 7.73 2.75 53 5.83 3.01 35 6.00 2.84 28 5.96 2.63 s us tainable res ults on the ground. The ARTF collaborates well with the 14 5.93 3.77 9 4.89 3.76 39 6.31 2.67 34 6.68 3.22 21 5.71 3.41 49 4.63 2.85 33 4.58 2.88 27 6.19 2.42 Afghanis tan Governm ent.* The World Bank Group collaborates well 12 5.25 4.52 4 5.00 2.83 35 6.91 2.34 28 7.93 2.19 20 6.45 3.27 38 6.32 3.05 29 5.31 2.84 23 7.13 2.10 with other ARTF donors .* There s hould be m ore overs ight of how 16 5.38 4.22 9 5.22 3.49 35 5.71 3.09 35 6.74 3.54 22 6.32 3.36 47 5.89 3.52 37 5.43 3.26 27 7.44 2.71 ARTF res ources are s pent. There s hould be m ore public inform ation 17 6.71 4.16 10 5.40 3.34 43 7.26 3.25 42 7.45 3.37 22 5.27 3.71 55 6.67 3.65 43 6.95 3.31 29 7.62 3.04 available about the work of the ARTF. The ARTF is flexible and res ponds to 14 6.86 3.98 7 3.86 2.12 37 5.24 2.95 34 5.53 2.86 19 5.74 3.62 45 5.27 3.62 41 4.44 2.94 22 6.41 2.72 changing conditions in Afghanis tan. *Significantly different between stakeholder groups E. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? * (Select only ONE response) Office of Office of Employee of a Ministry/ Private Sector/ Financial Percentage of Respondents President/CEO/Minister Parliamentarian Consultant /PMU Local Gov. Sector/ Private Bank CSO Media Other Weekly 0.0% 0.0% 12.7% 1.8% 0.0% 1.4% 6.8% 4.9% Monthly 10.5% 0.0% 7.9% 10.7% 16.1% 5.8% 3.4% 9.8% A few times a year 0.0% 0.0% 12.7% 7.1% 9.7% 13.0% 3.4% 14.6% Rarely 57.9% 75.0% 46.0% 33.9% 45.2% 59.4% 44.1% 31.7% Never 31.6% 25.0% 20.6% 46.4% 29.0% 20.3% 42.4% 39.0% *Significantly different between stakeholder groups 104 World Bank Group Country Opinion Survey 2015: Afghanistan E. The World Bank Group’s Knowledge Work and Activities (continued) In Afghanistan, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office of Employee of a Private Sector/ President/CEO Office of Ministry/ Local Financial Sector/ /Minister parliamentarian Consultant /PMU governments Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 10 6.20 3.79 6 7.67 3.83 36 5.44 2.66 35 6.71 3.21 21 7.19 2.93 43 5.56 3.22 35 7.06 3.33 23 6.83 2.61 Include appropriate level of stakeholder 6 7.00 3.46 9 8.33 3.20 36 5.72 2.47 26 5.54 3.06 17 5.82 3.24 31 6.65 2.58 32 5.28 3.02 19 6.05 2.44 involvement during preparation Lead to practical solutions 8 7.50 4.07 7 7.86 3.39 40 6.30 2.48 22 6.86 3.37 19 6.16 3.35 43 5.95 2.93 31 5.55 3.16 19 6.89 2.18 Are accessible (well written and easy to 7 6.71 3.30 7 5.57 3.55 38 5.63 2.67 29 6.24 3.07 22 6.41 3.26 46 6.04 2.78 34 5.12 3.06 21 6.38 2.50 understand) Are source of relevant information on 9 7.89 2.57 10 7.80 2.97 41 7.34 2.32 29 7.45 2.63 25 8.00 2.48 43 6.93 2.57 35 7.06 3.20 21 7.57 2.75 global good practices Are adequately disseminated 8 4.63 3.74 6 6.67 3.78 31 5.77 2.74 23 5.17 3.20 20 5.00 2.79 47 4.60 2.84 36 4.28 2.95 14 6.21 2.29 Are translated enough into local language 7 8.71 1.89 7 6.43 2.88 38 6.42 2.50 25 6.88 3.11 17 6.00 3.71 48 6.00 3.21 28 5.89 3.07 19 6.47 2.29 Are adaptable to Afghanistan’s specific development challenges and country 8 8.75 1.49 10 6.70 3.06 38 6.55 2.70 28 6.07 3.21 23 6.70 3.13 48 6.21 3.20 33 5.09 2.45 20 7.35 2.68 circumstances* *Significantly different between stakeholder groups Which of the following best describes your current position? Office of Employee of a Private Sector/ President/CEO Office of Ministry/ Local Financial Sector/ /Minister parliamentarian Consultant /PMU governments Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s 15 7.40 3.48 7 6.29 3.68 54 8.26 1.94 51 8.57 2.36 30 8.37 1.97 56 7.64 1.99 47 6.72 2.81 33 8.36 1.83 knowledge work and activities make to development results in your country?* Overall, how would you rate the technical quality of the World Bank Group's 12 6.75 3.79 8 2.38 2.67 51 6.92 2.26 46 5.87 3.10 30 6.90 2.41 58 6.66 2.73 49 5.90 2.93 29 7.34 2.64 knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholder groups 105 World Bank Group Country Opinion Survey 2015: Afghanistan F. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which of the following bes t des cribes your current pos ition? Office of Em ployee of a Private Sector/ Pres ident/CEO Office of Minis try/ Local Financial Sector/ /Minis ter parliam entarian Cons ultant /PMU governm ents Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group dis burs es funds 8 7.25 3.96 4 6.50 .58 51 7.02 2.68 30 5.17 2.87 22 6.41 3.39 37 5.49 2.46 38 5.21 2.65 23 6.57 2.19 prom ptly* The World Bank Group effectively m onitors and evaluates the projects and program s 12 9.25 1.22 6 4.50 3.08 54 6.11 2.67 39 6.69 2.87 22 6.41 2.81 50 6.56 2.48 41 5.63 2.87 27 7.11 2.75 it s upports * The World Bank Group’s approvals and 11 6.55 3.86 8 6.38 2.00 47 6.38 2.52 39 6.82 2.44 20 6.35 2.74 37 5.32 2.54 34 5.32 2.33 21 6.38 2.56 reviews are done in a tim ely fas hion The World Bank Group’s “Safeguard 5 9.60 .55 7 5.43 2.57 42 6.55 2.35 32 7.03 3.26 26 6.19 2.80 40 6.78 2.92 39 6.10 2.68 20 7.10 2.20 Policy� requirem ents are reas onable The World Bank Group’s conditions on its 9 6.56 3.78 8 4.13 2.80 49 5.53 2.85 43 5.60 2.81 22 5.64 3.14 43 5.63 2.87 41 5.34 2.99 24 6.88 2.15 lending are reas onable The World Bank Group takes decis ions 8 5.63 3.70 9 6.78 2.49 49 5.82 3.05 37 6.08 3.32 24 5.38 2.48 46 4.89 2.82 43 5.70 2.74 27 5.63 2.88 quickly in Afghanis tan Working with the World Bank Group increas es Afghanis tan’s ins titutional 13 7.54 3.41 9 7.33 2.12 45 7.04 2.75 40 7.28 2.80 26 7.42 2.80 51 7.39 2.44 42 6.17 2.61 28 7.68 1.63 capacity Where country s ys tem s are adequate, the World Bank Group m akes appropriate us e 13 8.31 2.87 7 6.86 3.39 51 6.73 2.66 39 7.38 3.01 20 6.80 2.98 40 7.30 2.11 38 6.42 2.88 22 7.05 2.24 of them The World Bank Group provides effective 9 9.56 .73 9 7.22 3.67 46 7.24 2.73 42 7.36 2.71 27 8.07 1.94 48 7.19 2.30 42 6.83 2.30 25 6.08 2.50 im plem entation s upport* *Significantly different between stakeholder groups Which of the following bes t des cribes your current pos ition? Office of Em ployee of a Private Sector/ Pres ident/CEO Office of Minis try/ Local Financial Sector/ /Minis ter parliam entarian Cons ultant /PMU governm ents Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find 10 9.70 .67 7 2.71 2.14 53 7.11 2.78 44 6.95 2.68 24 7.71 2.58 54 7.56 2.07 49 6.59 2.71 24 6.79 2.40 s olutions that prom ote private public partners hips in Afghanis tan?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups Which of the following best describes the way the World Bank Group operates in Afghanistan?* (Select only ONE response) Office of Office of Employee of a Ministry/ Private Sector/ Financial Percentage of Respondents President/CEO/Minister Parliamentarian Consultant /PMU Local Gov. Sector/ Private Bank CSO Media Other The World Bank Group takes too much risk in Afghanistan 16.7% 6.2% 5.3% 23.5% 11.9% 5.0% 7.7% The World Bank Group does not take enough risk in Afghanistan 16.7% 16.7% 38.5% 17.5% 35.3% 19.4% 40.0% 15.4% The World Bank Group’s approach to risk is appropriate 44.4% 25.0% 20.0% 45.6% 20.6% 17.9% 15.0% 17.9% Don't know 22.2% 58.3% 35.4% 31.6% 20.6% 50.7% 40.0% 59.0% *Significantly different between stakeholder groups Which of the following best describes the World Bank Group’s support in Afghanistan?* (Select only ONE response) Office of Office of Employee of a Ministry/ Private Sector/ Financial Percentage of Respondents President/CEO/Minister Parliamentarian Consultant /PMU Local Gov. Sector/ Private Bank CSO Media Other The World Bank Group is sufficiently selective and focuses on the most 55.6% 50.0% 35.4% 56.1% 63.6% 28.4% 35.0% 51.3% important development challenges in Afghanistan The World Bank Group is not sufficiently selective in Afghanistan, and it is 11.1% 33.3% 32.3% 12.3% 21.2% 26.9% 23.3% 20.5% involved in too many areas of development Don’t know 33.3% 16.7% 32.3% 31.6% 15.2% 44.8% 41.7% 28.2% *Significantly different between stakeholder groups 106 World Bank Group Country Opinion Survey 2015: Afghanistan G. Recent Trends and the Future Role of the World Bank Group in Afghanistan Which of the following SHOULD the World Bank Group do to make itself of greater value in Afghanistan? (Choose no more than TWO) Percentage of Respondents Office of Office of Employee of a Ministry/ Private Sector/ Financial (Responses combined) President/CEO/Minister Parliamentarian Consultant /PMU Local Gov. Sector/ Private Bank CSO Media Other Provide more adequate data/knowledge/statistics/figures on Afghanistan’s 50.0% 27.3% 8.3% 24.1% 23.3% 29.0% 29.6% 21.1% economy* Ensure greater selectivity in its work 27.8% 27.3% 23.3% 6.9% 23.3% 21.7% 14.8% 21.1% Offer more innovative financial products* 11.1% 27.3% 41.7% 24.1% 33.3% 14.5% 25.9% 21.1% Improve the competitiveness of its financing compared to markets* 0.0% 36.4% 1.7% 6.9% 13.3% 2.9% 3.7% 2.6% Reach out more to groups outside of Government* 0.0% 0.0% 5.0% 3.4% 0.0% 0.0% 13.0% 0.0% Work faster 5.6% 9.1% 3.3% 12.1% 23.3% 17.4% 14.8% 15.8% Improve the quality of its experts as related to Afghanistan’s specific challenges 16.7% 18.2% 11.7% 19.0% 6.7% 18.8% 14.8% 5.3% Offer more innovative knowledge services 0.0% 0.0% 1.7% 3.4% 0.0% 8.7% 1.9% 2.6% Collaborate more effectively with Government clients 33.3% 18.2% 28.3% 25.9% 6.7% 20.3% 35.2% 34.2% Increase the level of capacity development in the country 11.1% 27.3% 15.0% 27.6% 33.3% 29.0% 13.0% 21.1% Reduce the complexity of obtaining World Bank Group financing 11.1% 0.0% 13.3% 5.2% 13.3% 8.7% 7.4% 5.3% Continue to encourage donors to use ARTF as vehicle to finance on-budget 16.7% 0.0% 20.0% 34.5% 3.3% 23.2% 13.0% 28.9% support* Increase the level of World Bank Group staffing in Afghanistan’s office 0.0% 0.0% 6.7% 3.4% 6.7% 2.9% 0.0% 2.6% Other* 0.0% 0.0% 10.0% 0.0% 3.3% 0.0% 3.7% 0.0% When considering the combination of services that the World Bank Group offers in Afghanistan, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Afghanistan?* (Select only ONE response) Percentage of Respondents Office of Office of Employee of a Ministry/ Private Sector/ Financial (Responses combined) President/CEO/Minister Parliamentarian Consultant /PMU Local Gov. Sector/ Private Bank CSO Media Other Financial services 43.8% 54.5% 35.1% 22.8% 36.7% 28.1% 29.6% 24.3% Knowledge products 12.5% 9.1% 19.3% 8.8% 30.0% 21.9% 18.5% 13.5% Convening services 0.0% 18.2% 5.3% 14.0% 10.0% 7.8% 14.8% 10.8% None of the above 0.0% 0.0% 0.0% 0.0% 6.7% 0.0% 3.7% 0.0% The combination is appropriate for Afghanistan 25.0% 9.1% 36.8% 50.9% 16.7% 29.7% 24.1% 48.6% Don't know 18.8% 9.1% 3.5% 3.5% 0.0% 12.5% 9.3% 2.7% *Significantly different between stakeholder groups Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Afghanistan? (Choose no more than THREE) Percentage of Respondents Office of Office of Employee of a Ministry/ Private Sector/ Financial (Responses combined) President/CEO/Minister Parliamentarian Consultant /PMU Local Gov. Sector/ Private Bank CSO Media Other Social safety nets 22.2% 12.5% 31.3% 25.6% 11.1% 22.4% 15.7% 11.4% Public financial management* 55.6% 62.5% 45.8% 83.7% 37.0% 44.8% 47.1% 65.7% Access to justice systems 11.1% 12.5% 25.0% 9.3% 37.0% 17.2% 27.5% 22.9% Conflict resolution mechanisms 11.1% 0.0% 6.3% 9.3% 14.8% 5.2% 9.8% 5.7% Access to basic services* 16.7% 37.5% 39.6% 37.2% 29.6% 15.5% 15.7% 20.0% Capacity of state institutions* 66.7% 37.5% 33.3% 34.9% 18.5% 44.8% 25.5% 40.0% Jobs 50.0% 37.5% 58.3% 53.5% 37.0% 48.3% 54.9% 42.9% Improving livelihoods 22.2% 50.0% 20.8% 23.3% 29.6% 39.7% 37.3% 34.3% Social cohesion 22.2% 12.5% 6.3% 9.3% 22.2% 22.4% 19.6% 2.9% *Significantly different between stakeholder groups 107 World Bank Group Country Opinion Survey 2015: Afghanistan G. Recent Trends and the Future Role of the World Bank Group in Afghanistan (continued) Which THREE areas below would benefit most from other donors in Afghanistan? (Choose no more than THREE) Percentage of Respondents Office of Office of Employee of a Ministry/ Private Sector/ Financial (Responses combined) President/CEO/Minister Parliamentarian Consultant /PMU Local Gov. Sector/ Private Bank CSO Media Other Social safety nets* 18.2% 57.1% 23.9% 36.4% 20.8% 27.8% 10.6% 8.3% Public financial management 9.1% 28.6% 26.1% 18.2% 16.7% 25.9% 6.4% 22.2% Access to justice systems 27.3% 28.6% 30.4% 36.4% 20.8% 14.8% 29.8% 30.6% Conflict resolution mechanisms 36.4% 0.0% 13.0% 22.7% 29.2% 18.5% 14.9% 25.0% Access to basic services 0.0% 14.3% 23.9% 38.6% 25.0% 37.0% 34.0% 25.0% Capacity of state institutions 27.3% 14.3% 17.4% 9.1% 20.8% 20.4% 25.5% 36.1% Jobs 9.1% 14.3% 37.0% 36.4% 50.0% 24.1% 27.7% 36.1% Improving livelihoods* 27.3% 28.6% 60.9% 54.5% 25.0% 40.7% 59.6% 27.8% Social cohesion* 54.5% 71.4% 19.6% 18.2% 20.8% 35.2% 21.3% 27.8% *Significantly different between stakeholder groups H. Communication and Information Sharing How do you get most of your information about economic and social development issues in Afghanistan? (Choose no more than TWO) Percentage of Respondents Office of Office of Employee of a Ministry/ Private Sector/ Financial (Responses combined) President/CEO/Minister Parliamentarian Consultant /PMU Local Gov. Sector/ Private Bank CSO Media Other Periodicals 0.0% 8.3% 8.6% 7.4% 9.7% 3.2% 10.9% 2.6% International newspapers 0.0% 0.0% 0.0% 1.9% 3.2% 1.6% 3.6% 7.7% Local radio 27.8% 33.3% 8.6% 11.1% 19.4% 19.0% 12.7% 15.4% International radio 44.4% 16.7% 31.0% 38.9% 22.6% 25.4% 32.7% 20.5% Local television 44.4% 33.3% 32.8% 24.1% 12.9% 20.6% 18.2% 28.2% International television (e.g., BBC Persian, Ashna TV) 22.2% 50.0% 17.2% 27.8% 22.6% 14.3% 14.5% 30.8% Local newspapers* 0.0% 0.0% 10.3% 14.8% 25.8% 6.3% 20.0% 23.1% Internet 50.0% 33.3% 48.3% 44.4% 64.5% 60.3% 50.9% 35.9% Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 0.0% 25.0% 27.6% 25.9% 19.4% 25.4% 16.4% 17.9% Other 0.0% 0.0% 6.9% 0.0% 0.0% 6.3% 3.6% 0.0% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents Office of Office of Employee of a Ministry/ Private Sector/ Financial (Responses combined) President/CEO/Minister Parliamentarian Consultant /PMU Local Gov. Sector/ Private Bank CSO Media Other Direct contact with World Bank Group 10.5% 20.0% 9.7% 18.9% 6.3% 14.5% 3.3% 13.5% e-Newsletters 36.8% 30.0% 29.0% 18.9% 15.6% 21.7% 31.7% 18.9% World Bank Group’s seminars/workshops/conferences 36.8% 40.0% 45.2% 62.3% 43.8% 46.4% 46.7% 29.7% World Bank Group’s publications and other written materials 47.4% 30.0% 17.7% 26.4% 18.8% 14.5% 18.3% 32.4% World Bank Group’s website 21.1% 20.0% 38.7% 35.8% 37.5% 34.8% 43.3% 40.5% Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr)* 15.8% 30.0% 30.6% 9.4% 40.6% 40.6% 28.3% 32.4% Mobile phones 15.8% 20.0% 3.2% 11.3% 12.5% 4.3% 1.7% 8.1% Other 0.0% 0.0% 3.2% 3.8% 6.3% 1.4% 1.7% 0.0% *Significantly different between stakeholder groups Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions?* Office of Office of Employee of a Ministry/ Private Sector/ Financial Percentage of Respondents President/CEO/Minister Parliamentarian Consultant /PMU Local Gov. Sector/ Private Bank CSO Media Other Yes 50.0% 44.4% 41.8% 25.0% 48.4% 39.1% 41.8% 37.1% No 50.0% 55.6% 58.2% 75.0% 51.6% 60.9% 58.2% 62.9% 108 World Bank Group Country Opinion Survey 2015: Afghanistan H. Communication and Information Sharing (continued) Have you requested information from the World Bank Group on its activities in the past year?* Office of Office of Employee of a Ministry/ Private Sector/ Financial Percentage of Respondents President/CEO/Minister Parliamentarian Consultant /PMU Local Gov. Sector/ Private Bank CSO Media Other Yes 11.1% 28.6% 30.6% 4.1% 25.9% 29.0% 17.3% 13.9% No 88.9% 71.4% 69.4% 95.9% 74.1% 71.0% 82.7% 86.1% *Significantly different between stakeholder groups Were you able to obtain this information? Office of Office of Employee of a Ministry/ Private Sector/ Financial Percentage of Respondents President/CEO/Minister Parliamentarian Consultant /PMU Local Gov. Sector/ Private Bank CSO Media Other Yes 50.0% 14.3% 30.6% 35.3% 62.5% 52.2% 35.5% 31.6% No 50.0% 85.7% 69.4% 64.7% 37.5% 47.8% 64.5% 68.4% Do you have access to the Internet?* Office of Office of Employee of a Ministry/ Private Sector/ Financial Percentage of Respondents President/CEO/Minister Parliamentarian Consultant /PMU Local Gov. Sector/ Private Bank CSO Media Other Yes 80.0% 75.0% 94.8% 66.7% 89.7% 73.4% 88.5% 82.4% No 20.0% 25.0% 5.2% 33.3% 10.3% 26.6% 11.5% 17.6% *Significantly different between stakeholder groups Do you use/have used the World Bank Group website? Office of Office of Employee of a Ministry/ Private Sector/ Financial Percentage of Respondents President/CEO/Minister Parliamentarian Consultant /PMU Local Gov. Sector/ Private Bank CSO Media Other Yes 41.7% 22.2% 50.9% 34.7% 65.5% 45.6% 46.4% 48.5% No 58.3% 77.8% 49.1% 65.3% 34.5% 54.4% 53.6% 51.5% Do you currently consult the World Bank Group social media sites?* Office of Office of Employee of a Ministry/ Private Sector/ Financial Percentage of Respondents President/CEO/Minister Parliamentarian Consultant /PMU Local Gov. Sector/ Private Bank CSO Media Other Yes 33.3% 12.5% 49.1% 21.6% 58.1% 40.3% 45.5% 30.3% No 66.7% 87.5% 50.9% 78.4% 41.9% 59.7% 54.5% 69.7% *Significantly different between stakeholder groups Which Internet connection do you use primarily when visiting a World Bank Group website? Office of Office of Employee of a Ministry/ Private Sector/ Financial Percentage of Respondents President/CEO/Minister Parliamentarian Consultant /PMU Local Gov. Sector/ Private Bank CSO Media Other High speed/WiFi 50.0% 100.0% 71.2% 62.2% 56.0% 76.8% 68.1% 60.0% Dial-up 50.0% 0.0% 28.8% 37.8% 44.0% 23.2% 31.9% 40.0% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which of the following bes t des cribes your current pos ition? Office of Em ployee of a Private Sector/ Pres ident/CEO Office of Minis try/ Local Financial Sector/ /Minis ter parliam entarian Cons ultant /PMU governm ents Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I find the World Bank Group’s webs ites 8 6.75 3.99 5 3.60 3.58 44 6.84 2.85 26 5.88 3.80 20 7.25 2.86 40 7.13 3.07 33 5.64 3.02 16 7.94 1.69 eas y to navigate.* I find the inform ation on the World Bank 8 8.75 1.83 4 4.50 4.12 40 6.65 2.32 25 7.68 3.11 20 8.20 2.40 45 7.04 2.71 29 6.83 2.70 18 8.17 2.12 Group’s webs ites us eful.* The World Bank Group’s s ocial m edia channels are valuable s ources of 8 6.38 4.07 1 7.00 40 6.05 2.94 22 6.64 3.62 18 7.56 2.55 37 5.62 3.19 32 6.41 2.94 13 7.23 2.13 inform ation about the ins titution When I need inform ation from the World 7 9.00 1.73 2 7.50 2.12 39 6.10 2.55 26 6.00 3.57 16 6.81 2.69 39 6.59 2.84 31 4.87 3.34 15 6.67 2.92 Bank Group I know how to find it* The World Bank Group is res pons ive to 8 8.13 3.23 4 10.00 0.00 38 6.03 3.05 22 5.45 3.53 21 7.81 2.52 42 7.19 2.69 37 6.35 3.34 15 6.67 3.46 m y inform ation reques ts and inquiries * *Significantly different between stakeholder groups 109 World Bank Group Country Opinion Survey 2015: Afghanistan I. Background Information Which one of the following best describes your level of interaction with the World Bank Group in your country?* (Select only ONE response) Office of Office of Employee of a Ministry/ Private Sector/ Financial Percentage of Respondents President/CEO/Minister Parliamentarian Consultant /PMU Local Gov. Sector/ Private Bank CSO Media Other I currently collaborate with the World Bank Group 11.8% 8.3% 29.8% 3.9% 7.4% 8.1% 5.3% 8.8% I have previously collaborated with the World Bank Group 35.3% 50.0% 12.3% 13.7% 14.8% 19.4% 8.8% 11.8% Both of the above (I currently collaborate and previously have collaborated 11.8% 0.0% 17.5% 2.0% 7.4% 6.5% 12.3% 2.9% with the World Bank Group) I have never collaborated with the World Bank Group 41.2% 41.7% 40.4% 80.4% 70.4% 66.1% 73.7% 76.5% *Significantly different between stakeholder groups Which of the following agencies of the World Bank Group do you primarily engage with in Afghanistan?* (Select only ONE response) Office of Office of Employee of a Ministry/ Private Sector/ Financial Percentage of Respondents President/CEO/Minister Parliamentarian Consultant /PMU Local Gov. Sector/ Private Bank CSO Media Other The World Bank (IDA) 40.0% 54.5% 50.9% 31.0% 36.0% 39.1% 43.5% 50.0% The International Finance Corporation (IFC) 6.7% 0.0% 5.5% 0.0% 24.0% 8.7% 0.0% 0.0% The Multilateral Investment Guarantee Agency (MIGA) 6.7% 9.1% 9.1% 0.0% 0.0% 17.4% 6.5% 6.7% Other 46.7% 36.4% 34.5% 69.0% 40.0% 34.8% 50.0% 43.3% *Significantly different between stakeholder groups Do your projects involve both the World Bank and IFC?* Office of Office of Employee of a Ministry/ Private Sector/ Financial Percentage of Respondents President/CEO/Minister Parliamentarian Consultant /PMU Local Gov. Sector/ Private Bank CSO Media Other Yes 55.6% 36.4% 69.6% 45.5% 27.6% 22.6% 27.5% 19.4% No 44.4% 63.6% 30.4% 54.5% 72.4% 77.4% 72.5% 80.6% *Significantly different between stakeholder groups If yes, what was your view on the two institutions working together in Afghanistan? (Select only ONE response) Office of Office of Employee of a Ministry/ Private Sector/ Financial Percentage of Respondents President/CEO/Minister Parliamentarian Consultant /PMU Local Gov. Sector/ Private Bank CSO Media Other The two institutions work well together 60.0% 25.0% 36.8% 44.4% 25.0% 25.0% 35.7% 50.0% The way the two institutions work together needs improvement 20.0% 25.0% 47.4% 33.3% 62.5% 16.7% 50.0% 33.3% The two institutions do not work well together 20.0% 0.0% 13.2% 0.0% 12.5% 25.0% 0.0% 0.0% Don't know 0.0% 50.0% 2.6% 22.2% 0.0% 33.3% 14.3% 16.7% Which of the following describes most of your exposure to the World Bank Group in Afghanistan? (Choose no more than TWO) Percentage of Respondents Office of Office of Employee of a Ministry/ Private Sector/ Financial (Responses combined) President/CEO/Minister Parliamentarian Consultant /PMU Local Gov. Sector/ Private Bank CSO Media Other Observer 35.3% 25.0% 21.3% 16.7% 18.5% 30.2% 22.4% 28.0% Use World Bank Group reports/data 29.4% 0.0% 29.8% 33.3% 37.0% 32.1% 44.9% 48.0% Engage in World Bank Group related/sponsored events/activities 23.5% 25.0% 23.4% 20.0% 14.8% 22.6% 14.3% 16.0% Collaborate as part of my professional duties 41.2% 12.5% 34.0% 26.7% 18.5% 22.6% 18.4% 8.0% Use World Bank Group website for information, data, research, etc. 17.6% 50.0% 25.5% 40.0% 48.1% 41.5% 36.7% 36.0% What’s your gender?* Office of Office of Employee of a Ministry/ Private Sector/ Financial Percentage of Respondents President/CEO/Minister Parliamentarian Consultant /PMU Local Gov. Sector/ Private Bank CSO Media Other Female 5.3% 45.5% 4.8% 12.3% 12.1% 21.7% 12.1% 14.6% Male 94.7% 54.5% 95.2% 87.7% 87.9% 78.3% 87.9% 85.4% *Significantly different between stakeholder groups 110 World Bank Group Country Opinion Survey 2015: Afghanistan Appendix C: Responses to All Questions by Geographical Locations 14 A. General Issues facing Afghanistan In general, would you say that Afghanistan is headed in...? Outside Percentage of Respondents Kabul Kabul The right direction 33.3% 33.3% The wrong direction 17.6% 21.5% Not sure 49.0% 45.1% Listed below are a number of development priorities in Afghanistan. Please identify which of the following you consider the most important development priorities in Afghanistan? Percentage of Respondents Outside (Responses combined) Kabul Kabul Social protection 2.0% 3.2% Food security 4.0% 4.9% Security/stabilization/reconstruction 78.0% 73.1% Public sector governance/ reform 16.0% 13.9% Regional integration and cooperation 0.0% 2.9% Gender equity 0.0% 2.9% Private sector development 8.0% 4.2% Foreign direct investment 6.0% 4.2% Water and sanitation 0.0% 2.6% Energy 18.0% 16.2% Regional conflict and tensions 4.0% 2.9% Job creation/employment 16.0% 19.1% Rural development 4.0% 5.5% Financial markets 0.0% 2.9% Urban development 0.0% 1.6% Environmental sustainability 0.0% 1.0% Equality of opportunity* 12.0% 4.9% Health 2.0% 4.9% Education 26.0% 32.7% Poverty reduction 6.0% 6.8% Transport* 6.0% 1.0% Social cohesion 4.0% 3.9% Climate change 0.0% 0.3% Agricultural development 4.0% 9.4% Trade and exports 2.0% 3.2% Crime and violence 2.0% 1.0% Economic growth 24.0% 15.2% Law and justice 18.0% 12.6% Regulatory framework 2.0% 0.3% Communicable/non-communicable diseases 0.0% 0.3% Local governance and institutions 0.0% 1.6% Natural resource management* 2.0% 12.0% Anti corruption 32.0% 22.0% Disaster management 0.0% 0.6% Information and communications technology 0.0% 0.0% *Significantly different between geographic locations 14 Only 371 respondents provided the information about their current locations. Thus only these respondents were included in the geographical comparisons presented in this appendix. 111 World Bank Group Country Opinion Survey 2015: Afghanistan A. General Issues facing Afghanistan (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Afghanistan? (Choose no more than THREE) Percentage of Respondents Outside (Responses combined) Kabul Kabul Water and sanitation 1.9% 2.6% Equality of opportunity 7.7% 7.0% Economic growth 36.5% 33.9% Climate change* 3.8% 0.0% Regional conflict and tensions 3.8% 1.6% Regional integration and cooperation 3.8% 1.0% Gender equity 3.8% 2.9% Rural development 7.7% 4.8% Urban development 0.0% 1.0% Regulatory framework 0.0% 0.6% Local governance and institutions 1.9% 2.2% Social protection* 7.7% 1.0% Law and justice 11.5% 5.4% Transport* 7.7% 1.9% Crime and violence 0.0% 1.9% Communicable/non-communicable diseases 0.0% 0.0% Information and communications technology 0.0% 1.3% Security/stabilization/reconstruction 38.5% 45.0% Anti corruption 13.5% 14.4% Private sector development 11.5% 6.4% Foreign direct investment 9.6% 4.8% Energy 3.8% 6.1% Public sector governance/ reform 15.4% 7.3% Social cohesion 3.8% 1.3% Education 5.8% 5.8% Natural resource management 7.7% 11.5% Environmental sustainability 0.0% 0.0% Health 0.0% 2.2% Agricultural development 7.7% 16.0% Disaster management 0.0% 0.3% Job creation/employment 23.1% 24.6% Financial markets 1.9% 1.3% Trade and exports 7.7% 2.9% Food security 3.8% 1.9% *Significantly different between geographic locations When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Afghanistan? (Choose no more than TWO) Percentage of Respondents Outside (Responses combined) Kabul Kabul Better employment opportunities for all Afghans 56.3% 54.6% Better employment opportunities for women 4.2% 7.0% Greater voice and participation for citizens to help ensure greater 6.3% 10.6% accountability Greater access to health and nutrition for citizens* 12.5% 1.8% Better entrepreneurial opportunities 10.4% 8.5% Better opportunity for the poor across the country 14.6% 9.5% Better opportunity for women 0.0% 2.5% Consistent economic growth 33.3% 43.7% More reliable social safety net 12.5% 7.4% Greater equity of fiscal policy 2.1% 8.8% Education and vocational training that better ensure job opportunity 33.3% 23.6% Better quality public services 10.4% 17.3% Other 0.0% 2.1% *Significantly different between geographic locations 112 World Bank Group Country Opinion Survey 2015: Afghanistan B. Overall Attitudes toward the World Bank Group Which best represents your geographic location? Kabul Outside Kabul N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 51 6.39 2.61 299 5.82 2.94 Afghanistan? (1-Not familiar at all, 10-Extremely familiar) Which best represents your geographic location? Kabul Outside Kabul N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 48 7.19 2.45 260 7.72 2.47 effectiveness in Afghanistan. (1-Not effective at all, 10-Very effective) Which best represents your geographic location? Kabul Outside Kabul N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Afghanistan solve its most 42 7.79 2.10 255 7.59 2.75 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) When thinking about how the World Bank Group can have the most impact on development results in Afghanistan, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Afghanistan? (Choose no more than THREE) Percentage of Respondents Outside (Responses combined) Kabul Kabul Social protection 3.9% 3.5% Security/stabilization/reconstruction* 49.0% 65.5% Crime and violence 3.9% 1.9% Transport* 13.7% 5.5% Agricultural development 25.5% 27.1% Regional integration and cooperation 3.9% 3.2% Gender equity 0.0% 2.6% Public sector governance/ reform 21.6% 14.5% Health 3.9% 6.1% Rural development 3.9% 8.1% Foreign direct investment 3.9% 1.6% Education 19.6% 22.6% Energy 23.5% 21.3% Social cohesion 5.9% 3.9% Job creation/employment 13.7% 11.9% Financial markets 3.9% 1.0% Urban development* 3.9% 0.0% Environmental sustainability 0.0% 1.3% Equality of opportunity 5.9% 6.8% Regional conflict and tensions 2.0% 2.6% Private sector development 3.9% 3.5% Water and sanitation 0.0% 4.2% Food security 0.0% 2.9% Climate change 0.0% 1.0% Poverty reduction 5.9% 10.3% Trade and exports 2.0% 5.8% Economic growth 33.3% 23.5% Law and justice 9.8% 6.8% Local governance and institutions 2.0% 2.3% Regulatory framework 0.0% 1.0% Communicable/non-communicable diseases 0.0% 1.0% Natural resource management 13.7% 11.6% Information and communications technology 0.0% 0.3% Anti corruption 9.8% 12.6% Disaster management 0.0% 0.0% *Significantly different between geographic locations 113 World Bank Group Country Opinion Survey 2015: Afghanistan B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Afghanistan? Greatest Value Outside Percentage of Respondents Kabul Kabul Convening/Facilitating 3.6% 2.0% Data and statistics 0.0% 4.1% Policy advice, studies, analyses 3.6% 3.1% Financial resources* 64.3% 30.3% Capacity development 21.4% 16.4% Technical assistance 0.0% 7.7% Mobilizing third party financial resources* 0.0% 16.9% Donor coordination 0.0% 2.6% Linkage to non-Bank expertise 0.0% 3.6% Strategy formulation 7.1% 13.8% Other 0.0% 0.0% *Significantly different between geographic locations nd 2 Greatest Value Outside Percentage of Respondents Kabul Kabul Convening/Facilitating 0.0% 2.2% Data and statistics 0.0% 2.8% Policy advice, studies, analyses* 18.5% 2.8% Financial resources 3.7% 13.9% Capacity development 18.5% 17.8% Technical assistance 14.8% 11.7% Mobilizing third party financial resources 11.1% 18.3% Donor coordination 18.5% 12.8% Linkage to non-Bank expertise 0.0% 6.7% Strategy formulation 14.8% 10.6% Other 0.0% 0.6% *Significantly different between geographic locations How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Afghanistan? (1-Not effective at all, 10-Very effective) Which bes t repres ents your geographic location? Kabul Outs ide Kabul N Mean SD N Mean SD Project im plem entation (or other organizational s trengthening) 37 7.11 2.32 200 7.36 2.57 Citizen engagem ent (incorporating citizens ' voices into developm ent) 36 6.86 2.65 199 7.70 2.59 Policy des ign (for clarity and better incentives to achieve developm ent 34 6.88 2.31 167 7.20 2.39 goals ) When thinking about how to improve capacity building in Afghanistan to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important all, 10-Very important) Which best represents your geographic location? Kabul Outside Kabul N Mean SD N Mean SD Project implementation (or other organizational strengthening) 35 8.20 2.17 190 8.32 2.30 Citizen engagement (incorporating citizens' voices into development) 36 8.50 1.86 185 8.43 2.11 Policy design (for clarity and better incentives to achieve development 35 8.51 1.42 176 8.20 2.22 goals) 114 World Bank Group Country Opinion Survey 2015: Afghanistan B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Afghanistan? (Choose no more than TWO) Percentage of Respondents Outside (Responses combined) Kabul Kabul Staff too inaccessible 10.4% 16.7% Not exploring alternative policy options 8.3% 9.2% Not collaborating enough with stakeholders outside the Government 16.7% 9.9% Its advice and strategies do not lend themselves to practical problem solving 12.5% 8.5% Not enough public disclosure of its work 27.1% 16.7% Arrogant in its approach 4.2% 10.5% Not client focused 14.6% 13.6% The credibility of its knowledge/data 6.3% 9.9% World Bank Group’s processes too complex 14.6% 13.6% Not willing to honestly criticize policies and reform efforts in the country 2.1% 2.7% Too influenced by developed countries* 18.8% 8.8% Imposing technocratic solutions without regard to political realities 2.1% 4.1% World Bank Group’s processes too slow 4.2% 7.8% Not aligned with other donors’ work 2.1% 4.1% Not aligned with country priorities 6.3% 5.8% Not adequately sensitive to political/social realities in Afghanistan* 6.3% 21.4% Not focused enough on issues that are unique to Afghanistan situation 8.3% 11.9% Other 0.0% 2.4% Don’t know 14.6% 7.8% *Significantly different between geographic locations Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Afghanistan? (Choose no more than TWO) Percentage of Respondents Outside (Responses combined) Kabul Kabul Trust Fund management 24.0% 27.1% Knowledge products/services 12.0% 10.5% Investment lending 66.0% 53.8% Technical assistance 12.0% 8.6% Capacity development 30.0% 30.5% Policy based lending / budget support to the Government 18.0% 22.2% Multi-sectoral approaches 2.0% 2.6% Co-financing arrangements 20.0% 13.9% Sector-wide approaches 8.0% 10.2% Other 2.0% 4.9% Don’t know 2.0% 4.9% To what extent do you believe that the World Bank Group’s work and support help the poorest in Afghanistan?* (Select only ONE response) Outside Percentage of Respondents Kabul Kabul To a fully sufficient degree 13.6% 16.0% To a somewhat sufficient degree 27.3% 37.6% To a somewhat insufficient degree 13.6% 18.6% To a very insufficient degree 15.9% 16.3% Don't know 29.5% 11.4% *Significantly different between geographic locations 115 World Bank Group Country Opinion Survey 2015: Afghanistan B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents Outside (Responses combined) Kabul Kabul Academia/think tanks/research institutes 20.0% 19.5% Donor community 16.0% 10.1% Media 22.0% 29.0% Local Government* 22.0% 37.5% Private sector* 40.0% 12.1% Parliament 6.0% 6.8% NGOs/Community Based Organizations (CBOs) 4.0% 7.2% Youth/university groups* 26.0% 43.0% Beneficiaries 8.0% 9.8% Foundations 2.0% 6.5% International Security Assistance Force (ISAF) 4.0% 1.0% UN agencies 2.0% 7.2% Regional organizations (e.g., SAARC, ECO, Heart of Asia – Istanbul Process)* 8.0% 2.3% Other* 6.0% 0.7% Don’t know 2.0% 2.6% *Significantly different between geographic locations To what extent do you agree with the following statements about the World Bank Group’s work in Afghanistan? (1-Strongly disagree, 10-Strongly agree) Which bes t repres ents your geographic location? Kabul Outs ide Kabul N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 42 7.36 2.65 256 7.25 2.77 developm ent in Afghanis tan The World Bank Group’s work is aligned with what I cons ider the 42 6.55 2.73 214 6.84 2.86 developm ent priorities for Afghanis tan The World Bank Group s upports program s and s trategies that are 39 6.15 2.71 195 6.35 2.91 realis tic for Afghanis tan The World Bank Group treats clients and s takeholders in Afghanis tan 34 7.74 2.16 212 7.73 2.33 with res pect To what extent is the World Bank Group an effective development partner in Afghanistan in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which bes t repres ents your geographic location? Kabul Outs ide Kabul N Mean SD N Mean SD Res pons ivenes s to needs 43 6.26 2.28 214 6.11 2.91 Flexibility (in term s of the ins titution’s products and s ervices ) 42 5.93 2.30 164 5.73 2.65 Flexibility (in term s of changing country circum s tances ) 38 5.68 2.44 171 6.92 11.66 Being inclus ive 40 5.93 2.52 189 5.40 2.89 Opennes s (s haring data and other inform ation) 36 5.64 2.49 181 5.49 2.98 Staff acces s ibility 40 5.25 2.51 186 4.70 2.84 Straightforwardnes s and hones ty 37 6.84 2.32 192 6.70 2.70 Eas e of acces s to the people at the World Bank Group who are m aking 32 5.06 2.64 181 5.25 3.11 decis ions im portant to m y work Collaboration with civil s ociety 37 6.19 2.58 196 6.48 2.95 Collaboration with the Governm ent 40 7.73 2.21 201 7.42 2.55 Collaboration with other donors and developm ent partners 36 6.81 2.61 175 6.67 2.69 Collaboration with the private s ector 34 6.74 2.30 145 6.55 2.97 The s peed in which it gets things accom plis hed on the ground 40 6.63 2.71 161 6.53 2.78 Being a long-term partner 44 7.59 2.45 199 7.99 2.66 To be more effective development partner in Afghanistan, do you believe that the World Bank Group should have? (Select only ONE response) Outside Percentage of Respondents Kabul Kabul More local presence 85.7% 77.4% The current level of local presence is adequate 4.1% 9.8% Less local presence 2.0% 4.3% Don't know 8.2% 8.5% 116 World Bank Group Country Opinion Survey 2015: Afghanistan B. Overall Attitudes toward the World Bank Group (continued) In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the World Bank Group in your country? (Select only ONE response) Outside Percentage of Respondents Kabul Kabul More effective collaboration 21.2% 12.1% The same level of effective collaboration 21.2% 32.6% Less effective collaboration 25.0% 28.3% Don't know 32.7% 27.0% When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than THREE) Percentage of Respondents Outside (Responses combined) Kabul Kabul The World Bank Group does not do adequate follow through/follow-up 14.0% 21.2% Poor donor coordination 28.0% 30.6% The WBG is not sensitive enough to political/social realities on the ground* 52.0% 35.2% Lack of/inadequate levels of capacity in Government 50.0% 46.9% There is not an adequate level of citizen/civil society participation 18.0% 19.5% The World Bank Group works too slowly 4.0% 6.8% The Government works inefficiently 20.0% 29.0% Political pressures and obstacles 26.0% 26.4% Reforms are not well thought out in light of country challenges 10.0% 8.1% Ongoing conflict and instability 42.0% 50.2% Inadequate funding 20.0% 12.4% Other 0.0% 0.3% *Significantly different between geographic locations C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Afghanistan? (1-Not important at all, 10-Very important) Which bes t repres ents your geographic location? Kabul Outs ide Kabul N Mean SD N Mean SD Crim e and violence 30 5.07 3.48 188 5.13 3.70 Financial m arkets 34 7.68 3.03 203 7.57 2.62 Trans port 43 8.30 2.22 209 7.91 2.47 Anti corruption 40 7.60 2.95 222 7.13 3.25 Regional conflict and tens ions 31 5.26 3.41 194 5.94 3.22 Law and jus tice 36 7.64 2.94 206 6.71 3.20 Urban developm ent 39 7.36 2.89 221 7.57 2.57 Environm ental s us tainability 36 6.75 3.15 204 6.92 2.84 Regulatory fram ework 33 6.42 2.87 193 5.61 3.06 Inform ation and com m unications technology 35 7.29 2.61 198 7.64 2.56 Poverty reduction 35 8.71 2.12 233 8.72 2.19 Gender equity 36 6.67 3.16 198 6.61 3.06 Private s ector developm ent* 34 8.71 1.66 213 7.70 2.62 Foreign direct inves tm ent 34 7.79 2.42 212 7.70 2.72 Local governance and ins titutions 37 6.78 3.18 214 7.29 2.84 Water and s anitation 37 7.59 2.40 205 7.76 2.75 Trade and exports 38 7.79 2.77 210 8.09 2.39 Econom ic growth 37 9.00 2.03 234 8.79 2.27 Energy 38 8.53 2.42 231 8.89 2.05 Dis as ter m anagem ent 32 7.09 2.73 199 7.48 2.72 Public s ector governance/ reform 35 7.40 2.99 196 7.58 2.51 Job creation/em ploym ent 40 8.03 2.87 218 8.39 2.32 Social cohes ion 38 6.76 2.87 203 6.76 2.88 Com m unicable/non-com m unicable dis eas es 33 6.27 2.52 202 6.80 2.95 Equality of opportunity 38 7.08 2.84 204 7.15 2.86 Health 37 8.05 2.11 215 8.24 2.34 Rural developm ent 37 7.81 2.70 213 8.12 2.26 Regional integration and cooperation 34 7.35 2.42 188 7.39 2.69 Food s ecurity 37 6.65 3.01 197 7.43 2.66 Natural res ource m anagem ent 38 7.87 2.81 200 7.98 2.82 Security/s tabilization/recons truction 36 8.03 2.82 244 8.59 2.53 Social protection 34 6.79 2.68 200 7.05 2.75 Clim ate change 35 6.49 2.52 189 6.67 2.93 Agricultural developm ent 38 8.79 2.07 241 8.96 2.07 Education* 41 8.59 2.54 242 9.28 1.62 *Significantly different between geographic locations 117 World Bank Group Country Opinion Survey 2015: Afghanistan C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Afghanistan? (1-Not effective at all, 10-Very effective) Which best represents your geographic location? Kabul Outside Kabul N Mean SD N Mean SD Anti corruption 32 6.00 3.12 157 4.92 3.39 Information and communications technology 26 6.92 2.65 158 7.15 2.73 Transport 35 7.26 2.20 198 7.01 2.69 Crime and violence 29 4.66 3.17 167 4.92 3.12 Regional conflict and tensions 28 5.61 2.99 147 5.08 3.30 Law and justice 31 6.58 2.62 168 5.68 3.18 Urban development 34 7.26 2.43 194 6.81 2.90 Environmental sustainability 26 6.50 2.27 182 6.19 3.19 Regulatory framework 25 5.56 2.97 153 5.24 3.24 Communicable/non-communicable diseases 26 6.31 2.66 164 6.48 2.92 Poverty reduction 33 7.42 2.53 199 6.92 2.92 Gender equity 32 7.22 2.57 180 6.34 2.85 Private sector development 32 7.38 2.41 174 6.88 2.68 Foreign direct investment 34 5.91 2.77 168 6.60 2.86 Local governance and institutions 33 6.58 2.85 190 6.43 3.10 Water and sanitation 32 6.66 2.43 188 6.58 2.91 Trade and exports 35 7.06 2.63 174 6.43 2.94 Economic growth 36 7.22 2.61 206 7.22 2.81 Energy 35 6.40 2.70 184 6.25 3.15 Disaster management 25 5.44 2.66 151 6.21 3.14 Public sector governance/ reform 31 6.55 2.68 153 5.98 2.86 Job creation/employment 37 6.81 2.68 191 6.77 3.00 Social cohesion 30 5.93 2.96 159 5.62 3.05 Financial markets 31 5.90 2.88 155 6.01 3.09 Equality of opportunity 34 6.03 2.58 162 5.58 2.97 Health 35 7.20 2.51 195 7.10 2.65 Rural development 32 7.88 2.43 183 7.61 2.27 Regional integration and cooperation 27 5.74 2.60 141 6.11 2.88 Food security 29 6.14 2.60 166 6.81 2.74 Education 38 7.13 2.70 209 7.79 2.53 Security/stabilization/reconstruction 33 6.06 3.18 208 6.93 3.17 Social protection 29 5.38 2.58 161 6.17 3.15 Climate change 28 5.21 2.91 156 5.72 3.17 Agricultural development 36 7.28 2.58 211 7.60 2.75 Natural resource management 30 5.73 3.20 165 6.40 3.45 Where are the WBG’s decisions made primarily that support the program in Afghanistan? (Select only ONE response) Outside Percentage of Respondents Kabul Kabul At the Headquarters (in Washington D.C.) 45.1% 50.5% In the country 9.8% 12.9% Don't know 45.1% 36.7% Which best represents your geographic location? Kabul Outside Kabul N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 41 7.22 2.25 267 7.19 2.58 development results in Afghanistan? (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Kabul Outside Kabul N Mean SD N Mean SD To what extent does the World Bank Group help to build/strengthen 42 6.31 2.76 248 6.49 2.69 existing country systems in Afghanistan? (1-To no degree at all, 10-To a very significant degree) 118 World Bank Group Country Opinion Survey 2015: Afghanistan C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Afghanistan? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Kabul Outside Kabul N Mean SD N Mean SD The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Result, etc.) meet 43 6.74 2.36 257 7.00 2.97 the needs of Afghanistan The World Bank Group meets Afghanistan’s needs for knowledge 42 6.71 2.65 209 6.97 2.95 services (e.g., research, analysis, data, technical assistance) Which best represents your geographic location? Kabul Outside Kabul N Mean SD N Mean SD To what extent do you believe the World Bank Group measures and 34 6.56 2.71 221 6.51 2.90 corrects its work in real time in Afghanistan? (1-To no degree at all, 10-To a very significant degree) D. The Afghanistan Reconstruction Trust Fund (ARTF) Which best represents your geographic location? Kabul Outside Kabul N Mean SD N Mean SD How familiar are you with the work of the ARTF in Afghanistan? 43 6.30 2.96 227 5.82 3.33 (1-Not familiar at all, 10-Very familiar) To what extent do you agree/disagree with the following statements ? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Kabul Outside Kabul N Mean SD N Mean SD The ARTF priorities are aligned with the key development priorities in 42 6.14 2.75 197 6.01 3.04 Afghanistan. The ARTF distributes resources fairly and equally throughout the 44 5.05 2.73 212 4.30 3.07 country. The ARTF distributes resources in a way that effectively supports the 42 5.45 2.86 211 4.93 3.02 key development priorities in Afghanistan. The ARTF’s efforts are leading to sustainable results on the ground. 42 6.36 2.99 217 6.36 3.12 The ARTF collaborates well with the Afghanistan Government. 38 5.42 2.67 192 5.72 3.09 The World Bank Group collaborates well with other ARTF donors.* 37 5.35 2.95 157 6.83 2.86 There should be more oversight of how ARTF resources are spent. 43 6.53 3.33 188 5.92 3.43 There should be more public information available about the work of the 46 6.39 3.73 223 7.02 3.44 ARTF. The ARTF is flexible and responds to changing conditions in 41 4.59 2.88 184 5.69 3.30 Afghanistan.* *Significantly different between geographic locations E. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? (Select only ONE response) Outside Percentage of Respondents Kabul Kabul Weekly 7.7% 4.5% Monthly 13.5% 6.8% A few times a year 13.5% 7.1% Rarely 46.2% 47.6% Never 19.2% 34.0% 119 World Bank Group Country Opinion Survey 2015: Afghanistan E. The World Bank Group’s Knowledge Work and Activities (continued) In Afghanistan, to what extent do you believe that the World Bank Group’s knowledge work and activities : (1-To no degree at all, 10-To a very significant degree) Which bes t repres ents your geographic location? Kabul Outs ide Kabul N Mean SD N Mean SD Are tim ely 31 6.68 2.48 181 6.45 3.18 Include appropriate level of s takeholder involvem ent during preparation 32 5.69 2.56 147 6.02 2.98 Lead to practical s olutions 32 6.50 2.77 161 6.20 3.06 Are acces s ible (well written and eas y to unders tand) 33 6.00 2.76 180 5.96 2.93 Are s ource of relevant inform ation on global good practices 34 7.26 2.29 188 7.43 2.76 Are adequately dis s em inated 30 5.87 2.73 166 4.87 3.00 Are trans lated enough into local language 29 6.24 2.96 169 6.32 3.06 Are adaptable to Afghanis tan’s s pecific developm ent challenges and 33 6.97 2.64 181 6.31 3.01 country circum s tances Which bes t repres ents your geographic location? Kabul Outs ide Kabul N Mean SD N Mean SD Overall, how s ignificant a contribution do you believe the World Bank Group’s knowledge work and activities make to development res ults in 44 7.45 2.73 259 7.96 2.35 your country? Overall, how would you rate the technical quality of the World Bank 37 6.43 2.57 252 6.46 2.91 Group's knowledge work and activities ? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) F. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which bes t repres ents your geographic location? Kabul Outs ide Kabul N Mean SD N Mean SD The World Bank Group dis burs es funds prom ptly 28 6.29 3.00 190 6.01 2.80 The World Bank Group effectively m onitors and evaluates the projects 38 6.79 2.81 216 6.48 2.75 and program s it s upports The World Bank Group’s approvals and reviews are done in a tim ely 31 6.19 2.44 190 6.08 2.61 fas hion The World Bank Group’s “Safeguard Policy� requirem ents are 29 7.62 2.19 183 6.45 2.82 reas onable* The World Bank Group’s conditions on its lending are reas onable 33 5.70 2.76 209 5.72 2.92 The World Bank Group takes decis ions quickly in Afghanis tan 30 5.80 2.44 216 5.58 3.01 Working with the World Bank Group increas es Afghanis tan’s 39 7.41 2.22 217 7.05 2.68 ins titutional capacity Where country s ys tem s are adequate, the World Bank Group m akes 34 7.24 2.69 199 7.00 2.66 appropriate us e of them The World Bank Group provides effective im plem entation s upport 33 7.45 2.06 217 7.28 2.57 *Significantly different between geographic locations Which bes t repres ents your geographic location? Kabul Outs ide Kabul N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to 36 7.11 2.52 236 7.14 2.63 find s olutions that promote private public partnerships in Afghanis tan? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes the way the World Bank Group operates in Afghanistan? (Select only ONE response) Outside Percentage of Respondents Kabul Kabul The World Bank Group takes too much risk in Afghanistan 7.7% 10.6% The World Bank Group does not take enough risk in Afghanistan 23.1% 26.4% The World Bank Group’s approach to risk is appropriate 17.3% 23.8% Don't know 51.9% 39.2% Which of the following best describes the World Bank Group’s support in Afghanistan? (Select only ONE response) Outside Percentage of Respondents Kabul Kabul The World Bank Group is sufficiently selective and focuses on the most 38.5% 44.4% important development challenges in Afghanistan The World Bank Group is not sufficiently selective in Afghanistan, and it is 32.7% 20.6% involved in too many areas of development Don’t know 28.8% 35.0% 120 World Bank Group Country Opinion Survey 2015: Afghanistan G. Recent Trends and the Future Role of the World Bank Group in Afghanistan Which of the following SHOULD the World Bank Group do to make itself of greater value in Afghanistan? (Choose no more than TWO) Percentage of Respondents Outside (Responses combined) Kabul Kabul Provide more adequate data/knowledge/statistics/figures on Afghanistan’s 14.6% 26.2% economy Ensure greater selectivity in its work 22.9% 18.2% Offer more innovative financial products 33.3% 24.2% Improve the competitiveness of its financing compared to markets 4.2% 3.6% Reach out more to groups outside of Government 0.0% 4.0% Work faster 8.3% 14.2% Improve the quality of its experts as related to Afghanistan’s specific challenges 8.3% 16.6% Offer more innovative knowledge services* 8.3% 2.6% Collaborate more effectively with Government clients* 39.6% 23.8% Increase the level of capacity development in the country 14.6% 23.5% Reduce the complexity of obtaining World Bank Group financing 6.3% 8.3% Continue to encourage donors to use ARTF as vehicle to finance on-budget 25.0% 19.9% support Increase the level of World Bank Group staffing in Afghanistan’s office 2.1% 3.6% Other 2.1% 3.3% *Significantly different between geographic locations When considering the combination of services that the World Bank Group offers in Afghanistan, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Afghanistan? (Select only ONE response) Percentage of Respondents Outside (Responses combined) Kabul Kabul Financial services 37.5% 29.1% Knowledge products 10.4% 19.7% Convening services 2.1% 12.8% None of the above 0.0% 1.0% The combination is appropriate for Afghanistan 43.8% 30.1% Don't know 6.3% 7.3% Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Afghanistan? (Choose no more than THREE) Percentage of Respondents Outside (Responses combined) Kabul Kabul Social safety nets 22.0% 20.5% Public financial management 51.2% 54.7% Access to justice systems 29.3% 19.3% Conflict resolution mechanisms 14.6% 8.3% Access to basic services 22.0% 24.8% Capacity of state institutions 43.9% 35.8% Jobs 43.9% 50.8% Improving livelihoods 24.4% 31.5% Social cohesion 19.5% 13.8% Which THREE areas below would benefit most from Outside Kabul donors in Afghanistan? (Choose no more than THREE) Percentage of Respondents Outside (Responses combined) Kabul Kabul Social safety nets 34.2% 21.5% Public financial management 26.3% 18.0% Access to justice systems 18.4% 29.6% Conflict resolution mechanisms 15.8% 22.3% Access to basic services 26.3% 28.3% Capacity of state institutions* 36.8% 17.6% Jobs 28.9% 31.3% Improving livelihoods 34.2% 48.5% Social cohesion 28.9% 27.0% *Significantly different between geographic locations 121 World Bank Group Country Opinion Survey 2015: Afghanistan H. Communication and Information Sharing How do you get most of your information about economic and social development issues in Afghanistan? (Choose no more than TWO) Percentage of Respondents Outside (Responses combined) Kabul Kabul Periodicals 8.0% 6.2% International newspapers 4.0% 2.1% Local radio 10.0% 17.1% International radio 26.0% 31.8% Local television* 40.0% 21.6% International television (e.g., BBC Persian, Ashna TV) 22.0% 20.9% Local newspapers 16.0% 13.4% Internet* 34.0% 52.4% Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 20.0% 20.5% Other* 8.0% 2.4% *Significantly different between geographic locations How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents Outside (Responses combined) Kabul Kabul Direct contact with World Bank Group 11.3% 12.0% e-Newsletters 20.8% 23.7% World Bank Group’s seminars/workshops/conferences 45.3% 43.5% World Bank Group’s publications and other written materials 28.3% 22.7% World Bank Group’s website 37.7% 38.5% Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 22.6% 29.4% Mobile phones 7.5% 8.0% Other 3.8% 2.0% Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions?* Outside Percentage of Respondents Kabul Kabul Yes 50.0% 35.7% No 50.0% 64.3% *Significantly different between geographic locations Have you requested information from the World Bank Group on its activities in the past year?* Outside Percentage of Respondents Kabul Kabul Yes 38.3% 17.8% No 61.7% 82.2% *Significantly different between geographic locations Were you able to obtain this information?* Outside Percentage of Respondents Kabul Kabul Yes 58.1% 37.1% No 41.9% 62.9% *Significantly different between geographic locations Do you have access to the Internet?* Outside Percentage of Respondents Kabul Kabul Yes 93.8% 77.7% No 6.3% 22.3% *Significantly different between geographic locations Do you use/have used the World Bank Group website?* Outside Percentage of Respondents Kabul Kabul Yes 58.0% 42.5% No 42.0% 57.5% *Significantly different between geographic locations 122 World Bank Group Country Opinion Survey 2015: Afghanistan H. Communication and Information Sharing (continued) Do you currently consult the World Bank Group social media sites? Outside Percentage of Respondents Kabul Kabul Yes 38.8% 38.2% No 61.2% 61.8% Which Internet connection do you use primarily when visiting a World Bank Group website?* Outside Percentage of Respondents Kabul Kabul High speed/WiFi 53.7% 68.4% Dial-up 46.3% 31.6% *Significantly different between geographic locations Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which bes t repres ents your geographic location? Kabul Outs ide Kabul N Mean SD N Mean SD I find the World Bank Group’s webs ites eas y to navigate. 35 7.54 2.19 165 6.42 3.27 I find the inform ation on the World Bank Group’s webs ites us eful. 35 7.69 2.11 162 7.15 2.83 The World Bank Group’s s ocial m edia channels (e.g., blogs , Facebook, Twitter, YouTube, Flickr) are valuable s ources of inform ation about the 28 5.93 2.23 150 6.46 3.28 ins titution When I need inform ation from the World Bank Group I know how to find 31 6.16 2.62 148 6.32 3.16 it The World Bank Group is res pons ive to m y inform ation reques ts and 36 6.42 3.32 157 6.83 3.09 inquiries I. Background Information Which one of the following best describes your level of interaction with the World Bank Group in your country?* (Select only ONE response) Outside Percentage of Respondents Kabul Kabul I currently collaborate with the World Bank Group 22.9% 9.5% I have previously collaborated with the World Bank Group 25.0% 13.5% Both of the above (I currently collaborate and previously have collaborated 8.3% 7.3% with the World Bank Group) I have never collaborated with the World Bank Group 43.8% 69.8% *Significantly different between geographic locations Which of the following agencies of the World Bank Group do you primarily engage with in Afghanistan? (Select only ONE response) Outside Percentage of Respondents Kabul Kabul The World Bank (IDA) 60.0% 37.8% The International Finance Corporation (IFC) 5.0% 4.8% The Multilateral Investment Guarantee Agency (MIGA) 7.5% 8.3% Other 27.5% 49.1% Do your projects involve both the World Bank and IFC? Outside Percentage of Respondents Kabul Kabul Yes 40.5% 38.2% No 59.5% 61.8% If yes, what was your view on the two institutions working together in Afghanistan? (Select only ONE response) Outside Percentage of Respondents Kabul Kabul The two institutions work well together 29.4% 39.2% The way the two institutions work together needs improvement 52.9% 34.0% The two institutions do not work well together 0.0% 13.4% Don't know 17.6% 13.4% 123 World Bank Group Country Opinion Survey 2015: Afghanistan Appendix D: Responses to All Questions by Levels of Collaboration15 A. General Issues facing Afghanistan In general, would you say that Afghanistan is headed in...? Currently Previously Never Percentage of Respondents collaborating collaborated collaborated The right direction 37.7% 24.5% 33.3% The wrong direction 16.4% 26.4% 20.4% Not sure 45.9% 49.1% 46.3% Listed below are a number of development priorities in Afghanistan. Please identify which of the following you consider the most important development priorities in Afghanistan? Percentage of Respondents Currently Previously Never (Responses combined) collaborating collaborated collaborated Social protection 4.6% 1.9% 2.9% Food security* 1.5% 0.0% 7.2% Security/stabilization/reconstruction 69.2% 77.8% 76.0% Public sector governance/ reform 7.7% 9.3% 18.3% Regional integration and cooperation 3.1% 0.0% 3.4% Gender equity 3.1% 0.0% 2.9% Private sector development* 12.3% 7.4% 3.4% Foreign direct investment 6.2% 7.4% 2.9% Water and sanitation 1.5% 3.7% 1.4% Energy 20.0% 20.4% 15.4% Regional conflict and tensions 1.5% 1.9% 1.9% Job creation/employment 26.2% 9.3% 20.2% Rural development 4.6% 7.4% 3.8% Financial markets 3.1% 0.0% 1.0% Urban development 0.0% 0.0% 1.4% Environmental sustainability 0.0% 0.0% 1.0% Equality of opportunity 3.1% 7.4% 7.7% Health 3.1% 1.9% 3.4% Education 32.3% 31.5% 31.3% Poverty reduction 13.8% 11.1% 5.8% Transport* 4.6% 0.0% 0.5% Social cohesion 1.5% 3.7% 4.8% Climate change 0.0% 0.0% 0.0% Agricultural development 9.2% 14.8% 6.3% Trade and exports 4.6% 3.7% 1.9% Crime and violence 1.5% 0.0% 1.4% Economic growth* 33.8% 16.7% 12.5% Law and justice 10.8% 20.4% 12.5% Regulatory framework 0.0% 0.0% 0.5% Communicable/non-communicable diseases 0.0% 0.0% 0.0% Local governance and institutions 0.0% 0.0% 2.4% Natural resource management 3.1% 9.3% 12.0% Anti corruption* 12.3% 24.1% 28.4% Disaster management 0.0% 0.0% 0.0% Information and communications technology 0.0% 0.0% 0.0% *Significantly different across levels of collaboration 15 Only 338 respondents provided the information about their levels of collaboration with the World Bank Group. Thus only these respondents were included in the analysis presented in this appendix. 124 World Bank Group Country Opinion Survey 2015: Afghanistan A. General Issues facing Afghanistan (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Afghanistan? (Choose no more than THREE) Percentage of Respondents Currently Previously Never (Responses combined) collaborating collaborated collaborated Water and sanitation* 1.5% 9.3% 0.9% Equality of opportunity 6.2% 7.4% 7.0% Economic growth* 36.9% 20.4% 39.9% Climate change* 0.0% 3.7% 0.0% Regional conflict and tensions* 4.6% 7.4% 0.5% Regional integration and cooperation 0.0% 0.0% 1.4% Gender equity 7.7% 0.0% 2.8% Rural development 4.6% 9.3% 2.8% Urban development 0.0% 0.0% 0.0% Regulatory framework 0.0% 0.0% 0.9% Local governance and institutions 1.5% 1.9% 2.8% Social protection 3.1% 3.7% 1.4% Law and justice 3.1% 7.4% 7.0% Transport* 9.2% 1.9% 1.4% Crime and violence 3.1% 0.0% 1.9% Communicable/non-communicable diseases 0.0% 0.0% 0.0% Information and communications technology 0.0% 0.0% 0.5% Security/stabilization/reconstruction 44.6% 40.7% 41.3% Anti corruption 12.3% 16.7% 17.8% Private sector development 7.7% 11.1% 4.7% Foreign direct investment* 15.4% 5.6% 3.8% Energy 6.2% 5.6% 6.1% Public sector governance/ reform 3.1% 5.6% 10.3% Social cohesion 1.5% 0.0% 1.4% Education 1.5% 9.3% 6.6% Natural resource management 12.3% 16.7% 10.3% Environmental sustainability 0.0% 0.0% 0.0% Health 0.0% 1.9% 1.9% Agricultural development 9.2% 16.7% 18.3% Disaster management 0.0% 0.0% 0.0% Job creation/employment* 15.4% 18.5% 29.1% Financial markets 0.0% 0.0% 1.4% Trade and exports 6.2% 5.6% 2.8% Food security 1.5% 3.7% 2.3% *Significantly different across levels of collaboration When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Afghanistan? (Choose no more than TWO) Percentage of Respondents Currently Previously Never (Responses combined) collaborating collaborated collaborated Better employment opportunities for all Afghans 56.5% 59.6% 55.2% Better employment opportunities for women 6.5% 11.5% 6.3% Greater voice and participation for citizens to help ensure greater accountability 6.5% 5.8% 13.0% Greater access to health and nutrition for citizens 6.5% 1.9% 3.6% Better entrepreneurial opportunities 12.9% 9.6% 7.3% Better opportunity for the poor across the country 6.5% 13.5% 9.9% Better opportunity for women 0.0% 0.0% 3.6% Consistent economic growth 54.8% 36.5% 43.2% More reliable social safety net* 14.5% 9.6% 4.7% Greater equity of fiscal policy 1.6% 7.7% 6.8% Education and vocational training that better ensure job opportunity 21.0% 26.9% 26.6% Better quality public services 9.7% 17.3% 15.1% Other 0.0% 0.0% 2.1% *Significantly different across levels of collaboration 125 World Bank Group Country Opinion Survey 2015: Afghanistan B. Overall Attitudes toward the World Bank Group Which one of the following best describes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Currently collaborating Previously collaborated Never collaborated N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World 64 7.02 2.72 54 5.93 2.92 199 5.26 2.89 Bank Group in Afghanistan?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different across levels of collaboration Which one of the following bes t des cribes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Currently collaborating Previous ly collaborated Never collaborated N Mean SD N Mean SD N Mean SD Overall, pleas e rate your impres s ion of the World 63 8.08 2.35 45 7.82 2.58 164 7.36 2.52 Bank Group’s effectivenes s in Afghanis tan. (1-Not effective at all, 10-Very effective) Which one of the following bes t des cribes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Currently collaborating Previous ly collaborated Never collaborated N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s s taff is well prepared (e.g., s kills and 60 8.20 2.29 46 7.33 2.85 158 7.36 2.78 knowledge) to help Afghanis tan s olve its m os t com plicated developm ent challenges ? (1-To no degree at all, 10-To a very significant degree) When thinking about how the WBG can have the most impact on development results in Afghanistan, in which sectoral areas do you believe the WBG should focus most of its resources in Afghanistan? (Choose no more than THREE) Percentage of Respondents Currently Previously Never (Responses combined) collaborating collaborated collaborated Social protection 4.8% 0.0% 4.7% Security/stabilization/reconstruction 52.4% 66.0% 64.9% Crime and violence 4.8% 0.0% 1.9% Transport* 9.5% 11.3% 3.3% Agricultural development 36.5% 28.3% 25.6% Regional integration and cooperation 1.6% 3.8% 3.8% Gender equity 0.0% 3.8% 2.8% Public sector governance/ reform 15.9% 17.0% 16.1% Health* 3.2% 0.0% 8.1% Rural development 9.5% 9.4% 5.7% Foreign direct investment 3.2% 1.9% 1.4% Education* 27.0% 37.7% 18.5% Energy 17.5% 13.2% 22.7% Social cohesion 3.2% 5.7% 3.3% Job creation/employment 7.9% 13.2% 14.7% Financial markets 1.6% 1.9% 0.5% Urban development 0.0% 0.0% 0.9% Environmental sustainability 3.2% 0.0% 0.9% Equality of opportunity 3.2% 1.9% 8.5% Regional conflict and tensions 3.2% 1.9% 3.3% Private sector development 4.8% 0.0% 3.3% Water and sanitation 0.0% 3.8% 1.4% Food security 1.6% 0.0% 3.8% Climate change 0.0% 0.0% 0.5% Poverty reduction 11.1% 11.3% 9.5% Trade and exports 4.8% 11.3% 5.2% Economic growth 34.9% 18.9% 26.5% Law and justice 6.3% 1.9% 8.5% Local governance and institutions 4.8% 1.9% 1.9% Regulatory framework 0.0% 0.0% 1.4% Communicable/non-communicable diseases 0.0% 0.0% 0.9% Natural resource management 7.9% 13.2% 10.4% Information and communications technology 0.0% 0.0% 0.0% Anti corruption 11.1% 17.0% 12.8% Disaster management 0.0% 0.0% 0.0% *Significantly different across levels of collaboration 126 World Bank Group Country Opinion Survey 2015: Afghanistan B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Afghanistan? Greatest Value Currently Previously Never Percentage of Respondents collaborating collaborated collaborated Convening/Facilitating 2.2% 3.3% 2.5% Data and statistics 2.3% 0.0% 4.2% Policy advice, studies, analyses 4.5% 0.0% 5.0% Financial resources 31.8% 46.7% 35.8% Capacity development 13.6% 16.7% 18.3% Technical assistance* 11.4% 0.0% 0.8% Mobilizing third party financial resources 13.6% 13.3% 13.3% Donor coordination 0.0% 0.0% 3.3% Linkage to non-Bank expertise 0.0% 0.0% 5.8% Strategy formulation 20.5% 20.0% 11.7% Other 0.0% 0.0% 0.0% *Significantly different across levels of collaboration nd 2 Greatest Value Currently Previously Never Percentage of Respondents collaborating collaborated collaborated Convening/Facilitating 2.6% 0.0% 1.8% Data and statistics 2.6% 3.3% 2.7% Policy advice, studies, analyses 2.6% 3.3% 6.3% Financial resources* 26.3% 6.7% 9.9% Capacity development* 23.7% 46.7% 14.4% Technical assistance* 23.7% 6.7% 9.9% Mobilizing third party financial resources 10.5% 10.0% 20.7% Donor coordination 5.3% 10.0% 14.4% Linkage to non-Bank expertise 0.0% 0.0% 6.3% Strategy formulation 2.6% 13.3% 13.5% Other 0.0% 0.0% 0.0% *Significantly different across levels of collaboration How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Afghanistan? (1-Not effective at all, 10-Very effective) Which one of the following best describes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Currently collaborating Previously collaborated Never collaborated N Mean SD N Mean SD N Mean SD Project implementation (or other organizational 41 7.63 2.20 39 7.08 2.53 132 7.23 2.65 strengthening) Citizen engagement (incorporating citizens' 48 7.85 2.55 40 7.95 2.33 127 7.41 2.80 voices into development) Policy design (for clarity and better incentives to 40 7.45 2.15 24 7.46 2.43 114 6.88 2.53 achieve development goals) When thinking about how to improve capacity building in Afghanistan to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important all, 10-Very important) Which one of the following best describes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Currently collaborating Previously collaborated Never collaborated N Mean SD N Mean SD N Mean SD Project implementation (or other organizational 42 7.81 2.87 29 8.07 2.71 128 8.61 2.00 strengthening) Citizen engagement (incorporating citizens' 43 8.60 2.00 36 8.67 2.04 124 8.37 2.21 voices into development) Policy design (for clarity and better incentives to 38 7.89 2.09 29 8.34 2.13 117 8.32 2.15 achieve development goals) 127 World Bank Group Country Opinion Survey 2015: Afghanistan B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Afghanistan? (Choose no more than TWO) Percentage of Respondents Currently Previously Never (Responses combined) collaborating collaborated collaborated Staff too inaccessible 15.0% 16.7% 16.7% Not exploring alternative policy options* 16.7% 9.3% 6.1% Not collaborating enough with stakeholders outside the Government* 20.0% 13.0% 7.1% Its advice and strategies do not lend themselves to practical problem solving 10.0% 5.6% 8.6% Not enough public disclosure of its work 16.7% 13.0% 20.7% Arrogant in its approach* 0.0% 7.4% 10.1% Not client focused 10.0% 18.5% 15.7% The credibility of its knowledge/data 8.3% 9.3% 7.6% World Bank Group’s processes too complex 16.7% 14.8% 14.6% Not willing to honestly criticize policies and reform efforts in the country 3.3% 1.9% 3.0% Too influenced by developed countries* 23.3% 5.6% 7.1% Imposing technocratic solutions without regard to political realities 6.7% 1.9% 3.0% World Bank Group’s processes too slow 8.3% 11.1% 5.6% Not aligned with other donors’ work 1.7% 7.4% 4.5% Not aligned with country priorities* 0.0% 14.8% 6.1% Not adequately sensitive to political/social realities in Afghanistan* 6.7% 25.9% 21.7% Not focused enough on issues that are unique to Afghanistan situation 6.7% 9.3% 13.6% Other 0.0% 3.7% 2.0% Don’t know 5.0% 1.9% 11.1% *Significantly different across levels of collaboration Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Afghanistan? (Choose no more than TWO) Percentage of Respondents Currently Previously Never (Responses combined) collaborating collaborated collaborated Trust Fund management 27.3% 18.0% 30.4% Knowledge products/services 10.9% 20.0% 9.2% Investment lending 45.5% 64.0% 60.3% Technical assistance* 14.5% 0.0% 9.8% Capacity development 20.0% 32.0% 28.3% Policy based lending / budget support to the Government 25.5% 20.0% 20.1% Multi-sectoral approaches 1.8% 0.0% 3.3% Co-financing arrangements 18.2% 10.0% 13.6% Sector-wide approaches 7.3% 18.0% 9.8% Other 5.5% 4.0% 3.8% Don’t know 3.6% 2.0% 4.9% To what extent do you believe that the World Bank Group’s work and support help the poorest in Afghanistan?* (Select only ONE response) Currently Previously Never Percentage of Respondents collaborating collaborated collaborated To a fully sufficient degree 25.0% 10.4% 14.0% To a somewhat sufficient degree 44.2% 43.8% 29.6% To a somewhat insufficient degree 15.4% 12.5% 21.8% To a very insufficient degree 0.0% 29.2% 18.4% Don't know 15.4% 4.2% 16.2% *Significantly different across levels of collaboration 128 World Bank Group Country Opinion Survey 2015: Afghanistan B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents Currently Previously Never (Responses combined) collaborating collaborated collaborated Academia/think tanks/research institutes 16.4% 14.0% 22.1% Donor community 11.5% 14.0% 12.7% Media 29.5% 20.0% 33.3% Local Government 42.6% 38.0% 33.8% Private sector 13.1% 24.0% 13.6% Parliament 8.2% 6.0% 6.1% NGOs/Community Based Organizations (CBOs) 6.6% 10.0% 7.0% Youth/university groups 34.4% 46.0% 36.6% Beneficiaries 4.9% 6.0% 10.8% Foundations 3.3% 8.0% 2.8% International Security Assistance Force (ISAF) 0.0% 2.0% 3.3% UN agencies 9.8% 0.0% 4.7% Regional organizations (e.g., SAARC, ECO, Heart of Asia – Istanbul Process)* 8.2% 8.0% 0.9% Other 1.6% 0.0% 1.4% Don’t know 1.6% 0.0% 3.8% *Significantly different across levels of collaboration To what extent do you agree with the following statements about the World Bank Group’s work in Afghanistan? (1-Strongly disagree, 10-Strongly agree) Which one of the following bes t des cribes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Currently collaborating Previous ly collaborated Never collaborated N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a 54 7.41 3.09 44 7.89 2.55 172 6.98 2.81 relevant role in developm ent in Afghanis tan The World Bank Group’s work is aligned with what I cons ider the developm ent priorities for 47 6.79 3.40 39 6.90 3.05 140 6.46 2.84 Afghanis tan The World Bank Group s upports program s and 42 5.74 3.11 37 7.27 2.50 127 5.83 2.91 s trategies that are realis tic for Afghanis tan* The World Bank Group treats clients and 40 7.80 2.15 37 8.89 1.74 136 7.40 2.48 s takeholders in Afghanis tan with res pect* *Significantly different across levels of collaboration To what extent is the World Bank Group an effective development partner in Afghanistan in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which one of the following bes t des cribes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Currently collaborating Previous ly collaborated Never collaborated N Mean SD N Mean SD N Mean SD Res pons ivenes s to needs * 42 6.88 2.88 46 6.70 2.90 139 5.68 2.84 Flexibility (in term s of the ins titution’s products 34 5.85 2.63 39 5.41 2.95 108 5.69 2.63 and s ervices ) Flexibility (in term s of changing country 35 6.26 2.56 41 5.71 2.85 107 7.28 14.63 circum s tances ) Being inclus ive 40 5.80 3.00 41 5.34 3.23 124 5.19 2.89 Opennes s (s haring data and other inform ation) 33 4.97 3.31 36 4.72 2.97 122 5.64 2.91 Staff acces s ibility 41 5.10 3.14 42 4.50 3.23 118 4.54 2.59 Straightforwardnes s and hones ty 40 7.33 2.73 38 7.11 2.97 126 6.37 2.73 Eas e of acces s to the people at the World Bank Group who are m aking decis ions im portant to m y 42 5.64 2.92 33 4.21 3.37 115 5.20 3.11 work Collaboration with civil s ociety 40 6.20 2.92 37 6.30 3.37 131 6.40 2.96 Collaboration with the Governm ent* 40 8.48 1.99 41 7.68 3.09 135 7.13 2.56 Collaboration with other donors and developm ent 34 6.24 2.89 38 7.63 2.95 111 6.43 2.61 partners * Collaboration with the private s ector 31 6.32 3.08 28 7.64 2.92 93 6.12 2.98 The s peed in which it gets things accom plis hed 38 6.97 2.78 39 6.77 3.07 96 6.10 2.85 on the ground Being a long-term partner 40 8.28 2.21 43 7.09 3.56 128 7.97 2.52 *Significantly different across levels of collaboration 129 World Bank Group Country Opinion Survey 2015: Afghanistan B. Overall Attitudes toward the World Bank Group (continued) To be more effective development partner in Afghanistan, do you believe that the World Bank Group should have?* (Select only ONE response) Currently Previously Never Percentage of Respondents collaborating collaborated collaborated More local presence 78.3% 94.3% 79.3% The current level of local presence is adequate 10.0% 1.9% 5.8% Less local presence 8.3% 0.0% 3.4% Don't know 3.3% 3.8% 11.5% *Significantly different across levels of collaboration In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the World Bank Group in your country?* (Select only ONE response) Currently Previously Never Percentage of Respondents collaborating collaborated collaborated More effective collaboration 13.8% 24.5% 9.6% The same level of effective collaboration 41.5% 28.3% 24.4% Less effective collaboration 30.8% 34.0% 27.8% Don't know 13.8% 13.2% 38.3% *Significantly different across levels of collaboration When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than THREE) Percentage of Respondents Currently Previously Never (Responses combined) collaborating collaborated collaborated The World Bank Group does not do adequate follow through/follow-up 19.0% 21.2% 22.9% Poor donor coordination 30.2% 36.5% 29.5% The World Bank Group is not sensitive enough to political/social realities on the ground 33.3% 48.1% 35.7% Lack of/inadequate levels of capacity in Government 50.8% 48.1% 49.0% There is not an adequate level of citizen/civil society participation 20.6% 19.2% 18.1% The World Bank Group works too slowly* 14.3% 1.9% 6.2% The Government works inefficiently 23.8% 17.3% 30.0% Political pressures and obstacles 28.6% 23.1% 24.3% Reforms are not well thought out in light of country challenges 1.6% 9.6% 7.6% Ongoing conflict and instability 41.3% 38.5% 53.8% Inadequate funding* 19.0% 23.1% 11.0% Other 0.0% 0.0% 0.0% *Significantly different across levels of collaboration 130 World Bank Group Country Opinion Survey 2015: Afghanistan C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Afghanistan? (1-Not important at all, 10-Very important) Which one of the following best describes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Currently collaborating Previously collaborated Never collaborated N Mean SD N Mean SD N Mean SD Crime and violence 35 5.11 3.72 37 5.19 3.70 122 5.91 3.55 Financial markets* 38 8.08 2.43 38 6.61 3.48 137 7.74 2.68 Transport* 47 8.89 1.75 41 7.80 2.70 138 7.73 2.71 Anti corruption 43 7.67 2.97 42 6.45 3.76 150 7.55 3.14 Regional conflict and tensions 38 5.87 3.42 40 6.35 3.47 126 5.98 3.22 Law and justice 41 7.39 3.06 43 6.77 3.56 132 7.06 3.11 Urban development 42 8.02 2.15 45 7.24 3.09 148 7.51 2.76 Environmental sustainability 40 6.38 3.29 42 6.21 3.09 135 7.13 2.89 Regulatory framework 38 5.50 2.85 40 6.05 3.31 125 5.73 3.17 Information and communications technology* 41 7.20 2.64 39 6.26 3.44 131 7.83 2.36 Poverty reduction 48 8.67 2.33 39 8.46 2.61 157 8.83 2.09 Gender equity 42 6.33 2.96 42 6.76 3.21 127 6.80 3.13 Private sector development 46 8.61 1.91 36 7.56 2.56 137 7.61 2.77 Foreign direct investment 42 7.74 2.53 38 7.42 3.00 140 7.74 2.82 Local governance and institutions 45 6.51 3.40 42 6.95 3.53 139 7.40 2.63 Water and sanitation 43 7.79 2.79 44 7.86 2.72 135 7.58 2.76 Trade and exports 45 8.24 2.50 39 7.67 2.76 139 7.91 2.49 Economic growth 49 8.86 2.50 44 8.39 2.82 152 8.87 2.12 Energy 43 8.51 2.33 42 8.45 2.52 155 8.88 2.09 Disaster management 40 6.40 2.57 40 7.15 3.21 126 7.56 2.66 Public sector governance/ reform 41 7.93 2.31 38 7.68 3.13 131 7.51 2.62 Job creation/employment 47 8.51 2.32 40 7.90 2.92 145 8.43 2.33 Social cohesion* 41 7.29 2.76 43 5.79 3.47 133 6.96 2.70 Communicable/non-communicable diseases 42 7.05 2.42 43 6.33 3.28 130 6.68 3.01 Equality of opportunity 39 7.59 2.36 41 6.59 3.41 134 7.15 2.91 Health 44 8.14 1.88 42 7.79 3.18 141 8.28 2.27 Rural development 44 7.61 2.84 44 7.68 2.80 138 8.41 1.92 Regional integration and cooperation 38 7.00 2.78 39 7.41 2.86 125 7.48 2.64 Food security* 37 6.54 2.87 42 6.55 3.22 132 7.58 2.52 Natural resource management 47 7.43 3.20 39 8.59 2.71 129 7.84 2.77 Security/stabilization/reconstruction 51 8.24 3.00 46 8.57 2.89 159 8.57 2.46 Social protection 37 6.65 2.77 43 6.51 3.04 132 7.02 2.65 Climate change 39 6.56 3.12 38 7.00 3.02 126 6.25 2.79 Agricultural development 48 8.85 2.32 44 8.70 2.66 161 8.88 1.92 Education 45 9.13 1.46 44 8.73 2.68 168 9.27 1.53 *Significantly different across levels of collaboration 131 World Bank Group Country Opinion Survey 2015: Afghanistan C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Afghanistan? (1-Not effective at all, 10-Very effective) Which one of the following bes t des cribes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Currently collaborating Previous ly collaborated Never collaborated N Mean SD N Mean SD N Mean SD Anti corruption 29 4.79 3.51 35 5.69 3.38 102 5.17 3.35 Inform ation and com m unications technology 34 6.94 3.12 29 7.21 3.13 100 7.07 2.66 Trans port 41 7.83 2.37 42 6.95 2.85 124 6.73 2.72 Crim e and violence 30 3.90 3.33 38 5.50 3.50 107 4.67 3.00 Regional conflict and tens ions 29 5.00 3.36 30 5.80 3.54 95 4.68 3.30 Law and jus tice* 31 5.19 2.74 37 6.86 3.28 104 5.42 3.17 Urban developm ent 31 6.65 2.60 43 7.00 3.09 132 6.62 2.98 Environm ental s us tainability 32 6.19 3.00 34 6.82 3.33 122 5.89 3.11 Regulatory fram ework 33 5.24 3.07 29 6.41 3.56 97 4.85 3.05 Com m unicable/non-com m unicable dis eas es 28 6.89 3.00 33 6.30 3.24 111 6.16 2.86 Poverty reduction 39 7.26 3.12 36 7.61 2.90 136 6.60 2.90 Gender equity 38 6.82 2.96 38 7.08 2.64 110 6.00 2.92 Private s ector developm ent 40 7.00 2.86 32 7.28 2.34 114 6.66 2.78 Foreign direct inves tm ent 37 5.84 3.39 33 5.88 2.78 114 6.72 2.67 Local governance and ins titutions 42 6.26 3.39 36 7.00 3.00 124 6.09 3.05 Water and s anitation 38 6.47 2.83 35 6.43 2.64 126 6.56 3.02 Trade and exports 39 6.10 3.10 25 6.20 3.20 121 6.53 2.85 Econom ic growth 41 7.02 2.82 39 7.59 2.78 135 6.97 2.87 Energy 38 6.71 2.97 38 6.03 3.40 118 5.96 2.94 Dis as ter m anagem ent 34 5.35 2.84 34 6.29 3.34 90 6.09 2.86 Public s ector governance/ reform 37 6.27 3.11 31 6.87 3.13 96 5.91 2.80 Job creation/em ploym ent 39 7.18 2.57 38 6.84 3.18 127 6.71 3.10 Social cohes ion 38 6.08 3.03 31 5.32 3.35 101 5.60 2.98 Financial m arkets 34 5.21 3.08 30 6.20 3.29 101 6.12 3.10 Equality of opportunity 38 5.97 2.57 34 5.62 3.46 103 5.48 3.04 Health 38 7.34 2.33 35 7.74 2.84 130 6.81 2.73 Rural developm ent 33 8.18 1.81 34 7.71 2.62 124 7.60 2.21 Regional integration and cooperation 34 6.12 2.53 25 6.08 3.24 91 5.81 2.84 Food s ecurity 33 7.15 2.82 34 7.06 2.94 106 6.22 2.65 Education 44 8.07 2.43 38 7.47 2.84 136 7.48 2.57 Security/s tabilization/recons truction* 42 7.69 2.65 40 7.13 3.25 134 6.38 3.27 Social protection 32 5.94 2.72 28 5.86 3.26 109 6.11 3.10 Clim ate change 32 5.63 2.96 25 5.40 3.34 104 5.19 2.99 Agricultural developm ent 41 7.46 2.64 40 7.15 3.24 141 7.45 2.59 Natural res ource m anagem ent 38 7.16 3.03 33 5.88 3.53 101 5.67 3.43 *Significantly different across levels of collaboration Where are the WBG’s decisions made primarily that support the program in Afghanistan? (Select only ONE response) Currently Previously Never Percentage of Respondents collaborating collaborated collaborated At the Headquarters (in Washington D.C.) 54.8% 50.9% 41.7% In the country 14.5% 13.2% 12.5% Don't know 30.6% 35.8% 45.8% Which one of the following bes t des cribes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Currently collaborating Previous ly collaborated Never collaborated N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development res ults in 64 8.23 1.89 44 7.36 2.26 171 6.88 2.73 Afghanis tan?* (1-To no degree at all, 10-To a very significant degree) *Significantly different across levels of collaboration Which one of the following bes t des cribes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Currently collaborating Previous ly collaborated Never collaborated N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group help to build/s trengthen exis ting country s ys tems in 55 7.13 2.54 42 6.64 2.46 166 6.15 2.80 Afghanis tan? (1-To no degree at all, 10-To a very significant degree) 132 World Bank Group Country Opinion Survey 2015: Afghanistan C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Afghanistan? (1-Strongly disagree, 10-Strongly agree) Which one of the following best describes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Currently collaborating Previously collaborated Never collaborated N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments (i.e., investment lending, Development Policy 55 6.89 2.94 43 7.14 2.96 171 6.68 2.91 Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Afghanistan The World Bank Group meets Afghanistan’s needs for knowledge services (e.g., research, 45 6.67 2.76 40 6.65 3.33 136 6.78 2.86 analysis, data, technical assistance) Which one of the following bes t des cribes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Currently collaborating Previous ly collaborated Never collaborated N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group meas ures and corrects its work in real 58 7.05 2.71 43 6.51 3.21 130 5.97 2.88 time in Afghanis tan? (1-To no degree at all, 10-To a very significant degree) D. The Afghanistan Reconstruction Trust Fund (ARTF) Which one of the following best describes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Currently collaborating Previously collaborated Never collaborated N Mean SD N Mean SD N Mean SD How familiar are you with the work of the ARTF in 57 6.91 3.22 45 5.84 3.13 141 5.28 3.13 Afghanistan?* (1-Not familiar at all, 10-Very familiar) *Significantly different across levels of collaboration To what extent do you agree/disagree with the following statements ? (1-Strongly disagree, 10-Strongly agree) Which one of the following bes t des cribes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Currently collaborating Previous ly collaborated Never collaborated N Mean SD N Mean SD N Mean SD The ARTF priorities are aligned with the key 42 6.12 3.09 40 5.63 3.41 128 5.72 2.97 developm ent priorities in Afghanis tan. The ARTF dis tributes res ources fairly and equally 43 5.70 2.85 44 4.61 3.44 147 3.71 2.75 throughout the country.* The ARTF dis tributes res ources in a way that effectively s upports the key developm ent priorities 43 5.88 2.62 46 4.87 3.30 143 4.40 2.91 in Afghanis tan.* The ARTF’s efforts are leading to s us tainable 45 7.56 2.61 48 6.60 3.44 143 5.92 3.13 res ults on the ground.* The ARTF collaborates well with the Afghanis tan 41 6.78 2.76 46 5.59 3.47 124 5.02 2.97 Governm ent.* The World Bank Group collaborates well with 36 7.22 2.46 34 5.97 3.41 104 6.34 3.05 other ARTF donors . There s hould be m ore overs ight of how ARTF 41 6.73 3.11 45 6.20 3.62 125 5.65 3.55 res ources are s pent. There s hould be m ore public inform ation 41 7.24 3.43 47 7.00 3.58 154 6.60 3.65 available about the work of the ARTF. The ARTF is flexible and res ponds to changing 35 5.46 2.98 44 5.14 3.30 123 5.03 3.32 conditions in Afghanis tan. *Significantly different across levels of collaboration E. The World Bank Group’s Knowledge Work and Activities How frequently do you consult WBG’s knowledge work and activities in the work you do?* (Select only ONE response) Currently Previously Never Percentage of Respondents collaborating collaborated collaborated Weekly 12.7% 0.0% 2.7% Monthly 17.5% 2.0% 2.7% A few times a year 7.9% 12.2% 7.8% Rarely 38.1% 65.3% 47.9% Never 23.8% 20.4% 38.8% *Significantly different across levels of collaboration 133 World Bank Group Country Opinion Survey 2015: Afghanistan E. The World Bank Group’s Knowledge Work and Activities (continued) In Afghanistan, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which one of the following bes t des cribes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Currently collaborating Previous ly collaborated Never collaborated N Mean SD N Mean SD N Mean SD Are tim ely* 34 7.62 2.87 39 5.97 3.88 113 6.08 3.04 Include appropriate level of s takeholder 28 6.43 2.94 31 5.65 3.36 95 5.51 2.85 involvem ent during preparation Lead to practical s olutions * 33 7.73 2.24 40 6.45 3.39 96 5.43 2.98 Are acces s ible (well written and eas y to 39 6.54 2.84 38 5.82 3.64 110 5.71 2.84 unders tand) Are s ource of relevant inform ation on global good 43 7.30 2.67 34 7.50 3.23 118 7.42 2.77 practices Are adequately dis s em inated* 34 5.41 3.20 33 5.64 3.72 103 4.32 2.71 Are trans lated enough into local language 35 6.51 3.11 39 5.82 3.47 100 6.40 2.99 Are adaptable to Afghanis tan’s s pecific developm ent challenges and country 37 6.57 3.15 39 6.64 3.15 113 5.92 2.88 circum s tances *Significantly different across levels of collaboration Which one of the following bes t des cribes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Currently collaborating Previous ly collaborated Never collaborated N Mean SD N Mean SD N Mean SD Overall, how s ignificant a contribution do you believe the World Bank Group’s knowledge work 54 8.43 2.19 45 7.60 2.69 174 7.68 2.45 and activities m ake to developm ent res ults in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 54 7.07 2.63 43 6.53 2.79 163 5.99 2.91 activities ?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different across levels of collaboration F. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which one of the following bes t des cribes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Currently collaborating Previous ly collaborated Never collaborated N Mean SD N Mean SD N Mean SD The World Bank Group dis burs es funds prom ptly* 45 7.11 3.07 30 5.47 2.74 116 5.77 2.66 The World Bank Group effectively m onitors and 51 7.10 2.56 40 6.23 2.85 136 6.04 2.89 evaluates the projects and program s it s upports The World Bank Group’s approvals and reviews 47 6.68 2.95 39 6.03 2.76 109 5.61 2.46 are done in a tim ely fas hion The World Bank Group’s “Safeguard Policy� 46 7.26 2.70 31 6.39 2.79 114 6.45 2.87 requirem ents are reas onable The World Bank Group’s conditions on its lending 46 6.57 3.10 38 4.47 2.84 133 5.40 2.85 are reas onable* The World Bank Group takes decis ions quickly in 49 6.20 3.21 36 4.86 2.88 136 5.38 2.93 Afghanis tan Working with the World Bank Group increas es 52 7.94 2.15 39 7.00 2.97 140 6.93 2.61 Afghanis tan’s ins titutional capacity* Where country s ys tem s are adequate, the World 49 7.16 2.85 39 7.38 2.84 117 6.77 2.73 Bank Group m akes appropriate us e of them The World Bank Group provides effective 48 7.71 2.51 40 7.10 2.99 134 7.02 2.50 im plem entation s upport *Significantly different across levels of collaboration Which one of the following bes t des cribes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Currently collaborating Previous ly collaborated Never collaborated N Mean SD N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find s olutions that prom ote 52 7.08 2.85 41 7.44 2.86 147 6.93 2.54 private public partners hips in Afghanis tan?* (1-To no degree at all, 10-To a very significant degree) *Significantly different across levels of collaboration Which of the following best describes the way the World Bank Group operates in Afghanistan?* (Select only ONE response) Currently Previously Never Percentage of Respondents collaborating collaborated collaborated The World Bank Group takes too much risk in Afghanistan 11.3% 13.2% 5.6% The World Bank Group does not take enough risk in Afghanistan 32.3% 18.9% 25.0% The World Bank Group’s approach to risk is appropriate 29.0% 32.1% 20.4% Don't know 27.4% 35.8% 49.1% *Significantly different across levels of collaboration 134 World Bank Group Country Opinion Survey 2015: Afghanistan F. Working with the World Bank Group (continued) Which of the following best describes the World Bank Group’s support in Afghanistan?* (Select only ONE response) Currently Previously Never Percentage of Respondents collaborating collaborated collaborated The WBG is sufficiently selective and focuses on the most important development challenges in 58.1% 37.7% 37.0% Afghanistan The WBG is not sufficiently selective in Afghanistan, and it is involved in too many areas of 21.0% 30.2% 20.8% development Don’t know 21.0% 32.1% 42.1% *Significantly different across levels of collaboration G. Recent Trends and the Future Role of the World Bank Group in Afghanistan Which of the following SHOULD the WBG do to make itself of greater value in Afghanistan? (Choose no more than TWO) Percentage of Respondents Currently Previously Never (Responses combined) collaborating collaborated collaborated Provide more adequate data/knowledge/statistics/figures on Afghanistan’s economy 25.9% 32.1% 24.8% Ensure greater selectivity in its work 12.1% 24.5% 19.0% Offer more innovative financial products 29.3% 17.0% 26.2% Improve the competitiveness of its financing compared to markets 3.4% 9.4% 3.8% Reach out more to groups outside of Government 6.9% 0.0% 2.9% Work faster 6.9% 9.4% 14.3% Improve the quality of its experts as related to Afghanistan’s specific challenges 12.1% 7.5% 19.0% Offer more innovative knowledge services 1.7% 5.7% 2.4% Collaborate more effectively with Government clients 32.8% 24.5% 24.8% Increase the level of capacity development in the country 22.4% 20.8% 22.9% Reduce the complexity of obtaining World Bank Group financing 10.3% 13.2% 6.2% Continue to encourage donors to use ARTF as vehicle to finance on-budget support 17.2% 18.9% 19.5% Increase the level of World Bank Group staffing in Afghanistan’s office 6.9% 1.9% 2.9% Other 3.4% 0.0% 3.8% When considering the combination of services that the WBG offers in Afghanistan, and taking into account its limited level of resources, which ONE of the following do you believe the WBG should offer more of in Afghanistan?* (Select ONE response) Percentage of Respondents Currently Previously Never (Responses combined) collaborating collaborated collaborated Financial services 27.0% 16.7% 34.3% Knowledge products 27.0% 20.8% 14.4% Convening services 12.7% 16.7% 6.0% None of the above 0.0% 0.0% 2.5% The combination is appropriate for Afghanistan 27.0% 39.6% 34.3% Don't know 6.3% 6.3% 8.5% *Significantly different across levels of collaboration Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Afghanistan? (Choose no more than THREE) Percentage of Respondents Currently Previously Never (Responses combined) collaborating collaborated collaborated Social safety nets 30.0% 29.5% 18.6% Public financial management 42.0% 50.0% 59.3% Access to justice systems 28.0% 20.5% 20.3% Conflict resolution mechanisms 12.0% 6.8% 9.9% Access to basic services 30.0% 31.8% 24.4% Capacity of state institutions 40.0% 40.9% 36.6% Jobs 44.0% 52.3% 54.1% Improving livelihoods* 20.0% 15.9% 39.0% Social cohesion 12.0% 18.2% 16.3% *Significantly different across levels of collaboration 135 World Bank Group Country Opinion Survey 2015: Afghanistan G. Recent Trends and the Future Role of the World Bank Group in Afghanistan (continued) Which THREE areas below would benefit most from Non-collaborator donors in Afghanistan? (Choose no more than THREE) Percentage of Respondents Currently Previously Never (Responses combined) collaborating collaborated collaborated Social safety nets* 9.1% 35.1% 27.9% Public financial management 20.5% 18.9% 20.0% Access to justice systems 43.2% 29.7% 26.7% Conflict resolution mechanisms 15.9% 13.5% 24.8% Access to basic services 31.8% 27.0% 29.7% Capacity of state institutions 11.4% 18.9% 20.6% Jobs 29.5% 27.0% 37.6% Improving livelihoods 59.1% 37.8% 44.8% Social cohesion 15.9% 35.1% 32.1% *Significantly different across levels of collaboration H. Communication and Information Sharing How do you get most of your information about economic and social development issues in Afghanistan? (Choose no more than TWO) Percentage of Respondents Currently Previously Never (Responses combined) collaborating collaborated collaborated Periodicals 4.8% 12.2% 6.1% International newspapers 3.2% 2.0% 2.0% Local radio 9.7% 18.4% 18.2% International radio (local language services: e.g., BBC Dari/Pashto, Ashna radio/TV, Radio Azadi) 29.0% 24.5% 33.3% Local television 24.2% 34.7% 27.3% International television (e.g., BBC Persian, Ashna TV) 22.6% 22.4% 21.2% Local newspapers 9.7% 6.1% 12.1% Internet 53.2% 42.9% 49.0% Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 17.7% 20.4% 19.7% Other 4.8% 0.0% 3.5% How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents Currently Previously Never (Responses combined) collaborating collaborated collaborated Direct contact with World Bank Group 11.3% 17.6% 11.0% e-Newsletters 30.6% 29.4% 22.9% World Bank Group’s seminars/workshops/conferences 58.1% 39.2% 44.3% World Bank Group’s publications and other written materials 22.6% 15.7% 25.7% World Bank Group’s website 40.3% 33.3% 34.8% Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr)* 19.4% 15.7% 32.4% Mobile phones 8.1% 11.8% 6.2% Other 0.0% 2.0% 2.9% *Significantly different across levels of collaboration Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions?* Currently Previously Never Percentage of Respondents collaborating collaborated collaborated Yes 69.1% 42.6% 23.0% No 30.9% 57.4% 77.0% *Significantly different across levels of collaboration Have you requested information from the World Bank Group on its activities in the past year?* Currently Previously Never Percentage of Respondents collaborating collaborated collaborated Yes 26.5% 33.3% 13.0% No 73.5% 66.7% 87.0% *Significantly different across levels of collaboration Were you able to obtain this information?* Currently Previously Never Percentage of Respondents collaborating collaborated collaborated Yes 52.6% 43.3% 29.8% No 47.4% 56.7% 70.2% *Significantly different across levels of collaboration 136 World Bank Group Country Opinion Survey 2015: Afghanistan H. Communication and Information Sharing (continued) Do you have access to the Internet?* Currently Previously Never Percentage of Respondents collaborating collaborated collaborated Yes 94.5% 80.0% 76.3% No 5.5% 20.0% 23.7% *Significantly different across levels of collaboration Do you use/have used the World Bank Group website?* Currently Previously Never Percentage of Respondents collaborating collaborated collaborated Yes 70.4% 44.4% 33.9% No 29.6% 55.6% 66.1% *Significantly different across levels of collaboration Do you currently consult the World Bank Group social media sites?* Currently Previously Never Percentage of Respondents collaborating collaborated collaborated Yes 68.4% 36.2% 27.8% No 31.6% 63.8% 72.2% *Significantly different across levels of collaboration Which Internet connection do you use primarily when visiting a World Bank Group website?* Currently Previously Never Percentage of Respondents collaborating collaborated collaborated High speed/WiFi 81.1% 53.3% 65.1% Dial-up 18.9% 46.7% 34.9% *Significantly different across levels of collaboration Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which one of the following best describes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Currently collaborating Previously collaborated Never collaborated N Mean SD N Mean SD N Mean SD I find the World Bank Group’s websites easy to 48 6.38 3.30 39 5.31 3.64 91 6.71 3.03 navigate. I find the information on the World Bank Group’s 42 7.17 2.90 37 6.51 3.24 91 7.36 2.69 websites useful. The World Bank Group’s social media channels are valuable sources of information about the 44 6.77 2.91 32 5.28 3.48 82 6.27 3.25 institution When I need information from the World Bank 41 6.98 2.73 33 5.42 3.66 83 6.00 3.14 Group I know how to find it The World Bank Group is responsive to my 45 7.18 3.02 34 5.56 3.90 89 6.48 3.11 information requests and inquiries I. Background Information Which of the following agencies of the WBG do you primarily engage with in Afghanistan?* (Select only ONE response) Currently Previously Never Percentage of Respondents collaborating collaborated collaborated The World Bank (IDA) 56.7% 60.0% 29.4% The International Finance Corporation (IFC) 8.3% 12.0% 2.5% The Multilateral Investment Guarantee Agency (MIGA) 8.3% 8.0% 8.8% Other 26.7% 20.0% 59.4% *Significantly different across levels of collaboration If your projects involve both the World Bank and IFC, what was your view of how the two institutions work together in Afghanistan? (Select only ONE response) Currently Previously Never Percentage of Respondents collaborating collaborated collaborated The two institutions work well together 48.8% 40.0% 30.0% The way the two institutions work together needs improvement 39.0% 53.3% 36.0% The two institutions do not work well together 7.3% 0.0% 16.0% Don't know 4.9% 6.7% 18.0% 137 World Bank Group Country Opinion Survey 2015: Afghanistan Appendix E: Responses to All Questions by Gender16 Sample composition by gender: Which of the following best describes your current position? Percentage of Respondents Female Male Office of the President, Office of the Chief Executive Officer (CEO) 2.1% 3.6% Office of Minister 0.0% 2.3% Office of Parliamentarian 10.4% 2.0% Employee of a Ministry, Ministerial Department or Implementation Agency 4.2% 17.5% PMU overseeing implementation of project/Consultant/Contractor working on 2.1% 2.0% WBG supported project/program Local Government Office or Staff 14.6% 16.6% Bilateral/ Multilateral Agency 1.7% Private Sector Organization 8.3% 6.3% Private Foundation 8.3% 3.0% Financial Sector/Private Bank 3.3% NGO/ Community Based Organization 12.5% 6.0% Media 14.6% 16.9% Independent Government Institution 2.1% 3.0% Trade Union 4.2% 1.3% Youth Group 6.3% 7.6% Academia/Research Institute/Think Tank 2.1% 1.0% Judiciary Branch 0.0% .3% Other 8.3% 5.6% A. General Issues facing Afghanistan In general, would you say that Afghanistan is headed in...? Percentage of Respondents Female Male The right direction 33.3% 33.2% The wrong direction 11.9% 22.9% Not sure 54.8% 43.9% 16 Only 375 respondents provided their demographic information about gender. Thus only these respondents were included in the comparisons presented in this appendix. 138 World Bank Group Country Opinion Survey 2015: Afghanistan A. General Issues facing Afghanistan (continued) Listed below are a number of development priorities in Afghanistan. Please identify which of the following you consider the most important development priorities in Afghanistan? Percentage of Respondents (Responses combined) Female Male Social protection 6.3% 2.5% Food security 2.1% 5.1% Security/stabilization/reconstruction 64.6% 75.6% Public sector governance/ reform 8.3% 15.2% Regional integration and cooperation 4.2% 2.2% Gender equity* 10.4% 1.3% Private sector development 6.3% 4.4% Foreign direct investment 6.3% 4.1% Water and sanitation 2.1% 2.2% Energy* 6.3% 17.8% Regional conflict and tensions 0.0% 3.5% Job creation/employment 27.1% 17.1% Rural development 6.3% 5.4% Financial markets 2.1% 2.5% Urban development 2.1% 1.3% Environmental sustainability 0.0% 1.0% Equality of opportunity 4.2% 6.0% Health 2.1% 4.8% Education 31.3% 31.4% Poverty reduction* 22.9% 4.4% Transport 4.2% 1.3% Social cohesion 4.2% 3.8% Climate change 0.0% 0.3% Agricultural development 6.3% 8.9% Trade and exports 2.1% 3.2% Crime and violence 2.1% 1.0% Economic growth 25.0% 15.6% Law and justice 12.5% 13.3% Regulatory framework 0.0% 0.6% Communicable/non-communicable diseases 0.0% 0.3% Local governance and institutions 0.0% 1.6% Natural resource management 8.3% 10.8% Anti corruption 20.8% 24.4% Disaster management 0.0% 0.6% Information and communications technology 0.0% 0.0% *Significantly different between women and men 139 World Bank Group Country Opinion Survey 2015: Afghanistan A. General Issues facing Afghanistan (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Afghanistan? (Choose no more than THREE) Percentage of Respondents (Responses combined) Female Male Water and sanitation 4.1% 2.2% Equality of opportunity 4.1% 7.8% Economic growth* 51.0% 31.9% Climate change 0.0% 0.6% Regional conflict and tensions 0.0% 2.2% Regional integration and cooperation 4.1% 0.9% Gender equity 6.1% 2.5% Rural development 0.0% 6.3% Urban development 0.0% 0.9% Regulatory framework 0.0% 0.9% Local governance and institutions 2.0% 2.2% Social protection 2.0% 1.9% Law and justice 2.0% 6.9% Transport 2.0% 2.8% Crime and violence 4.1% 1.9% Communicable/non-communicable diseases 0.0% 0.0% Information and communications technology 0.0% 1.3% Security/stabilization/reconstruction 32.7% 45.9% Anti corruption 18.4% 13.4% Private sector development 8.2% 6.9% Foreign direct investment 8.2% 5.0% Energy 0.0% 7.2% Public sector governance/ reform 2.0% 9.7% Social cohesion 2.0% 1.6% Education 6.1% 5.6% Natural resource management 14.3% 10.3% Environmental sustainability 0.0% 0.0% Health 4.1% 1.6% Agricultural development 12.2% 14.7% Disaster management 0.0% 0.3% Job creation/employment 26.5% 23.8% Financial markets 4.1% 1.3% Trade and exports* 10.2% 2.5% Food security 2.0% 2.2% *Significantly different between women and men When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Afghanistan? (Choose no more than TWO) Percentage of Respondents (Responses combined) Female Male Better employment opportunities for all Afghans 60.0% 54.8% Better employment opportunities for women* 12.5% 5.8% Greater voice and participation for citizens to help ensure greater 10.0% 9.9% accountability Greater access to health and nutrition for citizens 5.0% 3.7% Better entrepreneurial opportunities 5.0% 8.8% Better opportunity for the poor across the country 15.0% 9.5% Better opportunity for women 12.5% 0.7% Consistent economic growth 50.0% 41.2% More reliable social safety net* 0.0% 8.8% Greater equity of fiscal policy* 0.0% 8.8% Education and vocational training that better ensure job opportunity 22.5% 25.2% Better quality public services 7.5% 17.3% Other 0.0% 2.0% *Significantly different between women and men 140 World Bank Group Country Opinion Survey 2015: Afghanistan B. Overall Attitudes toward the World Bank Group What’s your gender? Fem ale Male N Mean SD N Mean SD How fam iliar are you with the work of the World 48 5.46 3.34 306 5.93 2.83 Bank Group in Afghanis tan? (1-Not familiar at all, 10-Extremely familiar) What’s your gender? Fem ale Male N Mean SD N Mean SD Overall, pleas e rate your im pres s ion of the World 34 6.76 2.86 275 7.75 2.40 Bank Group’s effectivenes s in Afghanis tan.* (1-Not effective at all, 10-Very effective) *Significantly different between women and men What’s your gender? Fem ale Male N Mean SD N Mean SD To what extent do you believe the World Bank Group’s s taff is well prepared (e.g., s kills and 39 8.21 2.64 262 7.47 2.68 knowledge) to help Afghanis tan s olve its m os t com plicated developm ent challenges ? (1-To no degree at all, 10-To a very significant degree) When thinking about how the World Bank Group can have the most impact on development results in Afghanistan, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Afghanistan? (Choose no more than THREE) Percentage of Respondents (Responses combined) Female Male Social protection 4.0% 3.5% Security/stabilization/reconstruction 58.0% 63.8% Crime and violence* 6.0% 1.6% Transport 6.0% 6.7% Agricultural development 20.0% 27.6% Regional integration and cooperation 4.0% 3.2% Gender equity 4.0% 1.9% Public sector governance/ reform 16.0% 16.2% Health* 14.0% 4.4% Rural development 4.0% 8.3% Foreign direct investment 2.0% 1.9% Education 14.0% 23.2% Energy 14.0% 22.5% Social cohesion* 10.0% 3.2% Job creation/employment 14.0% 12.1% Financial markets 0.0% 1.6% Urban development 0.0% 0.6% Environmental sustainability 0.0% 1.3% Equality of opportunity 2.0% 7.6% Regional conflict and tensions* 8.0% 2.2% Private sector development* 10.0% 2.5% Water and sanitation 4.0% 3.5% Food security 0.0% 2.9% Climate change 2.0% 0.6% Poverty reduction 8.0% 9.8% Trade and exports 0.0% 6.0% Economic growth* 44.0% 22.5% Law and justice 2.0% 7.6% Local governance and institutions 0.0% 2.5% Regulatory framework 2.0% 1.0% Communicable/non-communicable diseases 0.0% 1.0% Natural resource management 6.0% 12.7% Information and communications technology* 2.0% 0.0% Anti corruption 14.0% 11.4% Disaster management 0.0% 0.0% *Significantly different between women and men 141 World Bank Group Country Opinion Survey 2015: Afghanistan B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Afghanistan? Greatest Value Percentage of Respondents Female Male Convening/Facilitating 0.0% 2.5% Data and statistics 0.0% 4.0% Policy advice, studies, analyses 4.3% 3.5% Financial resources 30.4% 35.1% Capacity development 13.0% 17.3% Technical assistance 13.0% 5.9% Mobilizing third party financial resources 8.7% 14.9% Donor coordination 0.0% 2.5% Linkage to non-Bank expertise* 21.7% 1.0% Strategy formulation 8.7% 13.9% Other 0.0% 0.0% *Significantly different between women and men nd 2 Greatest Value Percentage of Respondents Female Male Convening/Facilitating 0.0% 2.1% Data and statistics* 10.0% 1.6% Policy advice, studies, analyses 5.0% 4.8% Financial resources 15.0% 12.2% Capacity development 20.0% 17.0% Technical assistance 15.0% 12.2% Mobilizing third party financial resources 10.0% 18.6% Donor coordination 10.0% 13.8% Linkage to non-Bank expertise 0.0% 6.4% Strategy formulation 15.0% 10.6% Other 0.0% 0.5% *Significantly different between women and men How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Afghanistan? (1-Not effective at all, 10-Very effective) What’s your gender? Female Male N Mean SD N Mean SD Project implementation (or other organizational 31 7.03 3.01 211 7.33 2.47 strengthening) Citizen engagement (incorporating citizens' 26 7.46 2.44 210 7.56 2.65 voices into development) Policy design (for clarity and better incentives to 18 7.28 1.99 185 7.11 2.42 achieve development goals) When thinking about how to improve capacity building in Afghanistan to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important all, 10-Very important) What’s your gender? Fem ale Male N Mean SD N Mean SD Project im plem entation (or other organizational 25 8.96 1.46 203 8.17 2.39 s trengthening) Citizen engagem ent (incorporating citizens ' 23 8.13 2.53 202 8.43 2.06 voices into developm ent) Policy des ign (for clarity and better incentives to 21 8.57 1.43 192 8.16 2.22 achieve developm ent goals ) 142 World Bank Group Country Opinion Survey 2015: Afghanistan B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Afghanistan? (Choose no more than TWO) Percentage of Respondents (Responses combined) Female Male Staff too inaccessible 19.1% 15.2% Not exploring alternative policy options 8.5% 9.4% Not collaborating enough with stakeholders outside the Government 10.6% 10.8% Its advice and strategies do not lend themselves to practical problem solving 8.5% 9.1% Not enough public disclosure of its work 14.9% 18.5% Arrogant in its approach 17.0% 8.4% Not client focused 21.3% 12.5% The credibility of its knowledge/data 2.1% 10.4% World Bank Group’s processes too complex 14.9% 14.5% Not willing to honestly criticize policies and reform efforts in the country 4.3% 2.4% Too influenced by developed countries 6.4% 10.8% Imposing technocratic solutions without regard to political realities 4.3% 3.7% World Bank Group’s processes too slow 4.3% 7.7% Not aligned with other donors’ work 6.4% 4.0% Not aligned with country priorities 6.4% 5.7% Not adequately sensitive to political/social realities in Afghanistan 21.3% 18.9% Not focused enough on issues that are unique to Afghanistan situation 14.9% 10.8% Other 0.0% 2.4% Don’t know 4.3% 9.1% Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Afghanistan? (Choose no more than TWO) Percentage of Respondents (Responses combined) Female Male Trust Fund management 23.7% 26.8% Knowledge products/services 7.9% 11.1% Investment lending 42.1% 57.5% Technical assistance 10.5% 8.6% Capacity development 36.8% 29.3% Policy based lending / budget support to the Government 10.5% 23.9% Multi-sectoral approaches* 7.9% 1.8% Co-financing arrangements 15.8% 14.3% Sector-wide approaches 7.9% 10.7% Other* 10.5% 3.6% Don’t know 7.9% 3.9% *Significantly different between women and men To what extent do you believe that the World Bank Group’s work and support help the poorest in Afghanistan? (Select only ONE response) Percentage of Respondents Female Male To a fully sufficient degree 14.6% 15.6% To a somewhat sufficient degree 29.3% 37.0% To a somewhat insufficient degree 12.2% 19.6% To a very insufficient degree 19.5% 15.6% Don't know 24.4% 12.2% 143 World Bank Group Country Opinion Survey 2015: Afghanistan B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents (Responses combined) Female Male Academia/think tanks/research institutes 9.8% 21.3% Donor community* 19.6% 10.0% Media 33.3% 27.1% Local Government 27.5% 37.4% Private sector 7.8% 17.1% Parliament* 13.7% 5.5% NGOs/Community Based Organizations (CBOs)* 17.6% 4.8% Youth/university groups 31.4% 41.6% Beneficiaries* 0.0% 10.6% Foundations 5.9% 5.8% International Security Assistance Force (ISAF)* 5.9% 1.3% UN agencies 3.9% 6.5% Regional organizations (e.g., SAARC, ECO, Heart of Asia – Istanbul Process) 2.0% 3.2% Other 2.0% 1.3% Don’t know* 9.8% 1.3% *Significantly different between women and men To what extent do you agree with the following statements about the World Bank Group’s work in Afghanistan? (1-Strongly disagree, 10-Strongly agree) What’s your gender? Fem ale Male N Mean SD N Mean SD Overall the World Bank Group currently plays a 37 6.81 3.04 264 7.33 2.70 relevant role in developm ent in Afghanis tan The World Bank Group’s work is aligned with what I cons ider the developm ent priorities for 28 6.71 2.85 231 6.80 2.84 Afghanis tan The World Bank Group s upports program s and 30 6.47 2.80 207 6.27 2.91 s trategies that are realis tic for Afghanis tan The World Bank Group treats clients and 26 7.81 2.81 223 7.72 2.24 s takeholders in Afghanis tan with res pect To what extent is the World Bank Group an effective development partner in Afghanistan in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) What’s your gender? Fem ale Male N Mean SD N Mean SD Res pons ivenes s to needs 34 6.68 2.94 226 6.03 2.78 Flexibility (in term s of the ins titution’s products 28 6.54 2.65 181 5.61 2.55 and s ervices ) Flexibility (in term s of changing country 26 5.15 2.68 186 6.89 11.18 circum s tances ) Being inclus ive 32 5.66 3.05 200 5.46 2.79 Opennes s (s haring data and other inform ation) 24 6.08 3.11 196 5.45 2.87 Staff acces s ibility 29 5.00 3.21 200 4.81 2.73 Straightforwardnes s and hones ty 31 7.42 2.29 201 6.61 2.68 Eas e of acces s to the people at the World Bank Group who are m aking decis ions im portant to m y 29 5.48 3.19 187 5.19 3.01 work Collaboration with civil s ociety 28 6.57 2.53 208 6.41 2.92 Collaboration with the Governm ent 31 7.68 2.14 213 7.42 2.56 Collaboration with other donors and 25 7.60 2.00 189 6.54 2.73 developm ent partners Collaboration with the private s ector 16 6.69 2.98 166 6.50 2.88 The s peed in which it gets things accom plis hed 21 6.24 2.98 182 6.58 2.74 on the ground Being a long-term partner 31 8.58 1.96 214 7.82 2.69 To be more effective development partner in Afghanistan, do you believe that the World Bank Group should have? (Select only ONE response) Percentage of Respondents Female Male More local presence 75.5% 78.6% The current level of local presence is adequate 6.1% 9.4% Less local presence 2.0% 4.9% Don't know 16.3% 7.1% 144 World Bank Group Country Opinion Survey 2015: Afghanistan B. Overall Attitudes toward the World Bank Group (continued) In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the World Bank Group in your country? (Select only ONE response) Percentage of Respondents Female Male More effective collaboration 11.8% 13.4% The same level of effective collaboration 29.4% 31.0% Less effective collaboration 23.5% 28.8% Don't know 35.3% 26.8% When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than THREE) Percentage of Respondents (Responses combined) Female Male The World Bank Group does not do adequate follow through/follow-up 20.0% 20.3% Poor donor coordination 28.0% 30.2% The WBG is not sensitive enough to political/social realities on the ground 40.0% 37.3% Lack of/inadequate levels of capacity in Government 44.0% 47.9% There is not an adequate level of citizen/civil society participation 16.0% 19.3% The World Bank Group works too slowly 10.0% 5.8% The Government works inefficiently 18.0% 28.6% Political pressures and obstacles* 40.0% 25.1% Reforms are not well thought out in light of country challenges 8.0% 8.4% Ongoing conflict and instability 48.0% 49.2% Inadequate funding 18.0% 13.5% Other 0.0% 0.3% *Significantly different between women and men C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Afghanistan? (1-Not important at all, 10-Very important) What’s your gender? Fem ale Male N Mean SD N Mean SD Crim e and violence* 32 6.44 3.28 188 4.86 3.68 Financial m arkets 33 7.64 2.30 207 7.54 2.77 Trans port 31 7.35 2.74 224 8.05 2.38 Anti corruption 32 7.81 2.73 233 7.07 3.29 Regional conflict and tens ions 28 6.86 2.52 200 5.68 3.32 Law and jus tice 29 7.79 2.69 216 6.68 3.24 Urban developm ent 32 7.59 2.45 231 7.52 2.64 Environm ental s us tainability 30 7.10 2.77 213 6.87 2.89 Regulatory fram ework 30 6.00 2.91 199 5.65 3.05 Inform ation and com m unications technology 25 7.76 1.90 210 7.54 2.64 Poverty reduction 36 8.92 2.05 235 8.63 2.28 Gender equity* 33 7.97 2.46 204 6.38 3.11 Private s ector developm ent 32 7.41 2.64 218 7.86 2.56 Foreign direct inves tm ent 32 7.69 2.74 217 7.70 2.69 Local governance and ins titutions 30 7.77 2.86 222 7.11 2.90 Water and s anitation* 30 6.63 2.95 215 7.87 2.64 Trade and exports 30 8.03 2.65 221 8.00 2.46 Econom ic growth 38 8.66 2.49 235 8.83 2.21 Energy 32 8.19 2.36 239 8.91 2.07 Dis as ter m anagem ent 32 8.03 2.13 202 7.32 2.78 Public s ector governance/ reform 31 8.06 1.95 203 7.46 2.65 Job creation/em ploym ent 30 8.23 2.37 231 8.32 2.46 Social cohes ion 30 7.20 2.23 214 6.71 2.96 Com m unicable/non-com m unicable dis eas es 29 7.10 2.50 209 6.67 2.93 Equality of opportunity 30 7.10 2.90 215 7.13 2.87 Health 33 8.33 1.93 222 8.17 2.35 Rural developm ent 29 8.62 1.70 224 7.98 2.41 Regional integration and cooperation 27 7.63 2.62 198 7.32 2.65 Food s ecurity 32 7.59 2.53 205 7.24 2.77 Natural res ource m anagem ent 28 7.71 2.09 213 7.95 2.92 Security/s tabilization/recons truction 38 8.37 2.54 245 8.52 2.61 Social protection 29 7.62 2.16 208 6.91 2.81 Clim ate change 27 7.04 2.46 200 6.58 2.93 Agricultural developm ent 36 8.78 1.91 246 8.93 2.14 Education 41 9.17 1.73 245 9.14 1.87 *Significantly different between women and men 145 World Bank Group Country Opinion Survey 2015: Afghanistan C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Afghanistan? (1-Not effective at all, 10-Very effective) What’s your gender? Fem ale Male N Mean SD N Mean SD Anti corruption* 22 6.59 3.35 170 4.84 3.33 Inform ation and com m unications technology 24 6.71 2.93 163 7.15 2.68 Trans port 26 6.65 3.29 210 7.10 2.52 Crim e and violence* 34 5.85 3.38 165 4.63 3.02 Regional conflict and tens ions 27 5.96 3.42 151 4.98 3.19 Law and jus tice 28 5.46 3.48 174 5.83 3.06 Urban developm ent* 28 5.82 3.31 203 7.05 2.74 Environm ental s us tainability 27 6.30 3.30 184 6.22 3.04 Regulatory fram ework 24 5.46 3.58 157 5.24 3.12 Com m unicable/non-com m unicable dis eas es 25 6.08 3.17 168 6.50 2.83 Poverty reduction 34 6.82 3.01 201 6.97 2.90 Gender equity 25 7.12 3.03 190 6.42 2.78 Private s ector developm ent 28 7.50 2.87 181 6.81 2.63 Foreign direct inves tm ent 25 7.08 2.96 180 6.42 2.81 Local governance and ins titutions 32 6.41 3.21 194 6.43 3.03 Water and s anitation 28 7.21 2.83 195 6.50 2.82 Trade and exports 32 6.63 3.11 180 6.47 2.87 Econom ic growth 36 7.50 2.97 209 7.16 2.73 Energy 25 6.64 2.40 197 6.22 3.13 Dis as ter m anagem ent 25 6.92 2.53 154 5.95 3.12 Public s ector governance/ reform 21 6.05 2.73 166 6.03 2.87 Job creation/em ploym ent* 28 7.86 2.63 203 6.58 2.99 Social cohes ion 24 5.83 2.88 168 5.64 3.05 Financial m arkets 29 5.79 3.13 160 5.96 3.05 Equality of opportunity 25 6.08 2.86 174 5.54 2.93 Health 36 7.25 2.82 197 7.10 2.58 Rural developm ent 28 8.29 2.02 190 7.57 2.31 Regional integration and cooperation* 23 7.39 2.29 148 5.83 2.85 Food s ecurity 26 6.73 2.74 172 6.69 2.71 Education 28 7.96 2.57 222 7.63 2.56 Security/s tabilization/recons truction 32 7.72 3.00 212 6.64 3.20 Social protection* 24 7.21 3.15 169 5.85 3.04 Clim ate change 26 6.38 3.15 161 5.48 3.11 Agricultural developm ent 29 7.83 2.28 221 7.49 2.77 Natural res ource m anagem ent 26 6.85 3.38 172 6.16 3.43 *Significantly different between women and men Where are the WBG’s decisions made primarily that support the program in Afghanistan? (Select only ONE response) Percentage of Respondents Female Male At the Headquarters (in Washington D.C.) 45.1% 50.8% In the country 15.7% 12.4% Don't know 39.2% 36.8% What’s your gender? Fem ale Male N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve developm ent res ults in 35 6.54 3.01 275 7.27 2.46 Afghanis tan? (1-To no degree at all, 10-To a very significant degree) What’s your gender? Fem ale Male N Mean SD N Mean SD To what extent does the World Bank Group help to build/s trengthen exis ting country s ys tem s in 39 6.26 3.00 253 6.47 2.65 Afghanis tan? (1-To no degree at all, 10-To a very significant degree) 146 World Bank Group Country Opinion Survey 2015: Afghanistan C. World Bank Group’s Effectiveness and Results (continued) To what exten t do you agree with the following statements about the World Bank Group in Afghanistan? (1-Strongly disagree, 10-Strongly agree) What’s your gender? Fem ale Male N Mean SD N Mean SD The World Bank Group’s financial ins trum ents 43 6.95 2.90 259 6.97 2.89 m eet the needs of Afghanis tan The World Bank Group m eets Afghanis tan’s needs for knowledge s ervices (e.g., res earch, 34 7.85 2.24 219 6.79 2.95 analys is , data, technical as s is tance)* *Significantly different between women and men What’s your gender? Fem ale Male N Mean SD N Mean SD To what extent do you believe the World Bank Group m eas ures and corrects its work in real 35 6.63 2.99 225 6.53 2.85 tim e in Afghanis tan? (1-To no degree at all, 10-To a very significant degree) D. The Afghanistan Reconstruction Trust Fund (ARTF) What’s your gender? Female Male N Mean SD N Mean SD How familiar are you with the work of the ARTF in 36 6.17 3.26 239 5.83 3.26 Afghanis tan? (1-Not familiar at all, 10-Very familiar) To what extent do you agree/disagree with the following statements ? (1-Strongly disagree, 10-Strongly agree) What’s your gender? Fem ale Male N Mean SD N Mean SD The ARTF priorities are aligned with the key 32 6.69 2.72 209 5.88 3.01 developm ent priorities in Afghanis tan. The ARTF dis tributes res ources fairly and equally 38 5.63 3.03 220 4.21 2.98 throughout the country.* The ARTF dis tributes res ources in a way that effectively s upports the key developm ent 34 5.79 2.87 221 4.89 3.01 priorities in Afghanis tan. The ARTF’s efforts are leading to s us tainable 36 7.61 2.56 225 6.12 3.12 res ults on the ground.* The ARTF collaborates well with the Afghanis tan 33 6.73 2.60 199 5.48 3.06 Governm ent.* The World Bank Group collaborates well with 34 7.18 2.81 162 6.36 2.94 other ARTF donors . There s hould be m ore overs ight of how ARTF 30 5.80 3.41 203 6.04 3.41 res ources are s pent. There s hould be m ore public inform ation 37 6.46 3.52 234 6.97 3.48 available about the work of the ARTF. The ARTF is flexible and res ponds to changing 25 5.64 2.87 202 5.45 3.29 conditions in Afghanis tan. *Significantly different between women and men E. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* (Select only ONE response) Percentage of Respondents Female Male Weekly 2.0% 5.4% Monthly 4.0% 8.3% A few times a year 0.0% 10.2% Rarely 76.0% 42.5% Never 18.0% 33.7% *Significantly different between women and men 147 World Bank Group Country Opinion Survey 2015: Afghanistan E. The World Bank Group’s Knowledge Work and Activities (continued) In Afghanistan, to what extent do you believe that the World Bank Group’s knowledge work and activities : (1-To no degree at all, 10-To a very significant degree) What’s your gender? Fem ale Male N Mean SD N Mean SD Are tim ely 34 5.88 2.95 180 6.62 3.10 Include appropriate level of s takeholder 25 6.12 2.83 156 5.96 2.91 involvem ent during preparation Lead to practical s olutions 29 6.00 3.02 166 6.26 3.01 Are acces s ible (well written and eas y to 31 6.16 2.79 184 5.89 2.94 unders tand) Are s ource of relevant inform ation on global good 33 7.39 2.90 191 7.42 2.64 practices Are adequately dis s em inated 26 4.92 2.90 172 5.02 2.98 Are trans lated enough into local language 29 6.55 2.75 170 6.25 3.09 Are adaptable to Afghanis tan’s s pecific developm ent challenges and country 34 6.44 2.84 182 6.39 2.98 circum s tances What’s your gender? Fem ale Male N Mean SD N Mean SD Overall, how s ignificant a contribution do you believe the World Bank Group’s knowledge work 43 7.77 2.60 264 7.89 2.37 and activities m ake to developm ent res ults in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 49 6.04 3.28 245 6.54 2.75 activities ? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) F. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) What’s your gender? Fem ale Male N Mean SD N Mean SD The World Bank Group dis burs es funds prom ptly 23 5.83 2.57 198 6.08 2.85 The World Bank Group effectively m onitors and 26 6.19 2.91 233 6.57 2.73 evaluates the projects and program s it s upports The World Bank Group’s approvals and reviews 25 6.80 2.25 199 6.01 2.60 are done in a tim ely fas hion The World Bank Group’s “Safeguard Policy� 28 7.43 2.69 189 6.50 2.73 requirem ents are reas onable The World Bank Group’s conditions on its 30 6.60 2.62 215 5.60 2.90 lending are reas onable The World Bank Group takes decis ions quickly in 35 6.86 2.49 216 5.42 2.95 Afghanis tan* Working with the World Bank Group increas es 33 8.09 2.11 228 6.93 2.66 Afghanis tan’s ins titutional capacity* Where country s ys tem s are adequate, the World 31 7.65 2.43 205 6.92 2.69 Bank Group m akes appropriate us e of them The World Bank Group provides effective 33 7.48 2.28 222 7.26 2.53 im plem entation s upport *Significantly different between women and men What’s your gender? Fem ale Male N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find s olutions that prom ote 34 6.88 3.04 243 7.15 2.54 private public partners hips in Afghanis tan? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes the way the World Bank Group operates in Afghanistan? (Select only ONE response) Percentage of Respondents Female Male The World Bank Group takes too much risk in Afghanistan 6.3% 10.6% The World Bank Group does not take enough risk in Afghanistan 25.0% 25.6% The World Bank Group’s approach to risk is appropriate 20.8% 24.4% Don't know 47.9% 39.4% Which of the following best describes the World Bank Group’s support in Afghanistan? (Select only ONE response) Percentage of Respondents Female Male The World Bank Group is sufficiently selective and focuses on the most 33.3% 45.3% important development challenges in Afghanistan The World Bank Group is not sufficiently selective in Afghanistan, and it is 20.8% 22.5% involved in too many areas of development Don’t know 45.8% 32.2% 148 World Bank Group Country Opinion Survey 2015: Afghanistan G. Recent Trends and the Future Role of the World Bank Group in Afghanistan Which of the following SHOULD the World Bank Group do to make itself of greater value in Afghanistan? (Choose no more than TWO) Percentage of Respondents (Responses combined) Female Male Provide more adequate data/knowledge/statistics/figures on Afghanistan’s 27.5% 23.8% economy Ensure greater selectivity in its work 21.6% 18.2% Offer more innovative financial products 27.5% 24.8% Improve the competitiveness of its financing compared to markets 5.9% 4.0% Reach out more to groups outside of Government 2.0% 3.6% Work faster* 23.5% 11.6% Improve the quality of its experts as related to Afghanistan’s specific challenges 19.6% 14.2% Offer more innovative knowledge services 0.0% 4.0% Collaborate more effectively with Government clients 17.6% 27.8% Increase the level of capacity development in the country 21.6% 23.2% Reduce the complexity of obtaining World Bank Group financing 11.8% 7.3% Continue to encourage donors to use ARTF as vehicle to finance on-budget 7.8% 22.5% support* Increase the level of World Bank Group staffing in Afghanistan’s office 5.9% 3.0% Other 2.0% 3.3% *Significantly different between women and men When considering the combination of services that the World Bank Group offers in Afghanistan, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Afghanistan?* (Select only ONE response) Percentage of Respondents (Responses combined) Female Male Financial services 15.9% 32.2% Knowledge products 15.9% 18.5% Convening services 6.8% 11.7% None of the above 2.3% 1.3% The combination is appropriate for Afghanistan 34.1% 31.9% Don't know 25.0% 4.4% *Significantly different between women and men Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Afghanistan? (Choose no more than THREE) Percentage of Respondents (Responses combined) Female Male Social safety nets 25.0% 19.6% Public financial management 52.5% 54.6% Access to justice systems 20.0% 20.8% Conflict resolution mechanisms 5.0% 9.6% Access to basic services 30.0% 23.8% Capacity of state institutions 27.5% 37.7% Jobs 42.5% 51.9% Improving livelihoods 35.0% 29.6% Social cohesion 17.5% 14.2% Which THREE areas below would benefit most from other donors in Afghanistan? (Choose no more than THREE) Percentage of Respondents (Responses combined) Female Male Social safety nets 13.5% 24.3% Public financial management 24.3% 18.4% Access to justice systems 32.4% 27.6% Conflict resolution mechanisms 18.9% 21.3% Access to basic services 35.1% 27.6% Capacity of state institutions 16.2% 21.8% Jobs 37.8% 30.1% Improving livelihoods 54.1% 45.2% Social cohesion 27.0% 26.8% 149 World Bank Group Country Opinion Survey 2015: Afghanistan H. Communication and Information Sharing How do you get most of your information about economic and social development issues in Afghanistan? (Choose no more than TWO) Percentage of Respondents (Responses combined) Female Male Periodicals* 16.0% 4.7% International newspapers 4.0% 2.0% Local radio 22.0% 15.3% International radio* 10.0% 33.9% Local television 24.0% 25.4% International television (e.g., BBC Persian, Ashna TV)* 32.0% 19.0% Local newspapers 6.0% 14.9% Internet 50.0% 49.8% Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr)* 32.0% 18.6% Other 0.0% 3.7% *Significantly different between women and men How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents (Responses combined) Female Male Direct contact with World Bank Group 8.2% 12.1% e-Newsletters* 12.2% 25.4% World Bank Group’s seminars/workshops/conferences 46.9% 43.6% World Bank Group’s publications and other written materials 14.3% 25.4% World Bank Group’s website 42.9% 37.1% Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr)* 42.9% 26.4% Mobile phones 14.3% 6.8% Other 0.0% 2.6% *Significantly different between women and men Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Percentage of Respondents Female Male Yes 30.0% 39.7% No 70.0% 60.3% Have you requested information from the World Bank Group on its activities in the past year?* Percentage of Respondents Female Male Yes 8.3% 23.3% No 91.7% 76.7% *Significantly different between women and men Were you able to obtain this information? Percentage of Respondents Female Male Yes 37.0% 40.0% No 63.0% 60.0% Do you have access to the Internet? Percentage of Respondents Female Male Yes 85.4% 79.9% No 14.6% 20.1% Do you use/have used the World Bank Group website? Percentage of Respondents Female Male Yes 47.6% 44.7% No 52.4% 55.3% Do you currently consult the World Bank Group social media sites?* Percentage of Respondents Female Male Yes 56.8% 35.6% No 43.2% 64.4% *Significantly different between women and men Which Internet connection do you use primarily when visiting a World Bank Group website? Percentage of Respondents Female Male High speed/WiFi 77.5% 64.3% Dial-up 22.5% 35.7% 150 World Bank Group Country Opinion Survey 2015: Afghanistan H. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) What’s your gender? Fem ale Male N Mean SD N Mean SD I find the World Bank Group’s webs ites eas y to 25 6.76 3.06 177 6.55 3.17 navigate. I find the inform ation on the World Bank Group’s 28 7.79 2.48 171 7.13 2.75 webs ites us eful. The World Bank Group’s s ocial m edia channels (e.g., blogs , Facebook, Twitter, YouTube, Flickr) 26 6.58 3.13 154 6.32 3.13 are valuable s ources of inform ation about the ins titution When I need inform ation from the World Bank 27 5.48 3.36 154 6.42 2.99 Group I know how to find it The World Bank Group is res pons ive to m y 28 7.04 2.99 167 6.68 3.15 inform ation reques ts and inquiries I. Background Information Which one of the following best describes your level of interaction with the World Bank Group in your country? (Select only ONE response) Percentage of Respondents Female Male I currently collaborate with the World Bank Group 4.2% 12.6% I have previously collaborated with the World Bank Group 12.5% 15.5% Both of the above (I currently collaborate and previously have collaborated 8.3% 7.6% with the World Bank Group) I have never collaborated with the World Bank Group 75.0% 64.4% Which of the following agencies of the World Bank Group do you primarily engage with in Afghanistan? (Select only ONE response) Percentage of Respondents Female Male The World Bank (IDA) 43.9% 40.8% The International Finance Corporation (IFC) 4.9% 5.6% The Multilateral Investment Guarantee Agency (MIGA) 12.2% 7.3% Other 39.0% 46.4% Do your projects involve both the World Bank and IFC?* Percentage of Respondents Female Male Yes 20.0% 41.9% No 80.0% 58.1% *Significantly different between women and men If yes, what was your view on the two institutions working together in Afghanistan? (Select only ONE response) Percentage of Respondents Female Male The two institutions work well together 50.0% 36.4% The way the two institutions work together needs improvement 33.3% 38.2% The two institutions do not work well together 16.7% 10.9% Don't know 0.0% 14.5% Which of the following describes most of your exposure to the World Bank Group in Afghanistan? (Choose no more than TWO) Percentage of Respondents (Responses combined) Female Male Observer 28.2% 26.2% Use World Bank Group reports/data 46.2% 31.6% Engage in World Bank Group related/sponsored events/activities 28.2% 18.1% Collaborate as part of my professional duties 12.8% 24.5% Use World Bank Group website for information, data, research, etc. 38.5% 36.3% 151 World Bank Group Country Opinion Survey 2015: Afghanistan Appendix F: Responses to All Questions by Year17 *All data presented in this appendix are weighted. As a result, means of the FY15 data and the total number of respondents each year will be slightly different from those in other appendices. FY ’08 Number of comparable respondents = 346  FY ’12 Number of comparable respondents = 327  FY ’15 Number of comparable respondents = 326 By weighting, FY08, FY12 and FY15 have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY2008 FY2012 FY2015 Office of the President/Prime Minister 10.0% 10.0% 10.0% Government institutions 20.0% 20.0% 20.0% Local government 10.0% 10.0% 10.0% Bilateral/multilateral agencies 10.0% 10.0% 10.0% Civil society 20.0% 20.0% 20.0% Private sector 10.0% 10.0% 10.0% Academia 10.0% 10.0% 10.0% Media 10.0% 10.0% 10.0% B. Overall Attitudes toward the World Bank Group year FY 2008 FY 2012 FY 2015 N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World 343 5.21 2.65 321 6.29 2.73 304 5.97 2.81 Bank Group in Afghanistan?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between FY08 and FY15 year FY 2008 FY 2012 FY 2015 N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s effectiveness in 290 6.99 2.44 293 7.75 2.49 268 7.31 2.54 Afghanistan.^ (1-Not effective at all, 10-Very effective) ^Significantly different between FY12 and FY15 year FY 2012 FY 2015 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s s taff is well prepared (e.g., s kills and 265 7.09 2.69 248 7.35 2.57 knowledge) to help Afghanis tan s olve its m os t com plicated developm ent challenges ? (1-To no degree at all, 10-To a very significant degree) 17 Only those questions that were asked in the FY’ 08, FY ’12 and FY ’15 country surveys, with similar response scales/options, are presented. 152 World Bank Group Country Opinion Survey 2015: Afghanistan B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Afghanistan? (1-Strongly disagree, 10-Strongly agree) year FY 2008 FY 2012 FY 2015 N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a 314 7.00 2.49 303 7.76 2.65 253 7.16 2.68 relevant role in development in Afghanistan^ The World Bank Group’s work is aligned with what I consider the development priorities for 316 6.45 2.33 274 6.62 2.88 222 6.54 2.86 Afghanistan The World Bank Group supports programs and 311 6.15 2.63 259 6.41 2.65 198 6.25 2.78 strategies that are realistic for Afghanistan The World Bank Group treats clients and 294 7.47 2.30 245 7.64 2.77 213 7.85 2.12 stakeholders in Afghanistan with respect ^Significantly different between FY12 and FY15 To what extent is the World Bank Group an effective development partner in Afghanistan in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) year FY 2008 FY 2012 FY 2015 N Mean SD N Mean SD N Mean SD Responsiveness to needs 207 6.44 2.82 228 6.20 2.63 Flexibility (in terms of the institution’s products 220 6.56 2.76 188 5.78 2.40 and services)^ Flexibility (in terms of changing country 149 6.62 2.57 209 6.61 2.63 189 6.54 10.29 circumstances) Being inclusive^ 228 6.20 2.85 210 5.61 2.53 Openness (sharing data and other 208 6.34 2.75 206 5.69 2.64 information)^ Staff accessibility^* 276 6.64 2.44 216 5.88 2.96 203 4.67 2.66 Straightforwardness and honesty* 287 7.21 2.38 211 6.82 2.76 196 6.66 2.46 Collaboration with civil society 216 6.54 2.77 212 6.37 2.78 Collaboration with the Government 229 7.29 2.61 220 7.16 2.41 Collaboration with other donors and 212 7.19 2.71 196 6.43 2.61 development partners^ ^Significantly different between FY12 and FY15 *significantly different between FY08 and FY15 153 World Bank Group Country Opinion Survey 2015: Afghanistan C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Afghanistan? (1-Not effective at all, 10-Very effective) year FY 2008 FY 2012 FY 2015 N Mean SD N Mean SD N Mean SD Anti corruption*^ 316 6.66 3.07 272 3.75 3.28 177 5.47 3.42 Inform ation and com m unications technology^ 239 6.01 2.79 162 7.23 2.51 Trans port^ 254 6.16 2.80 213 7.38 2.30 Law and jus tice^ 251 4.38 2.87 179 6.23 3.04 Urban developm ent*^ 303 6.60 2.73 259 5.27 2.87 209 7.10 2.62 Environm ental s us tainability^ 245 4.51 2.92 182 6.29 2.93 Regulatory fram ework*^ 294 6.58 2.48 230 4.36 2.65 161 5.42 3.04 Com m unicable/non-com m unicable dis eas es ^ 236 5.18 2.86 166 6.58 2.70 Poverty reduction*^ 323 7.90 2.56 263 5.10 2.87 214 7.29 2.68 Gender equity^ 282 6.64 2.51 242 5.43 2.76 190 6.57 2.72 Private s ector developm ent^ 312 7.16 2.55 233 5.51 2.74 185 7.09 2.56 Foreign direct inves tm ent^ 244 5.23 2.91 183 6.52 2.75 Local governance and ins titutions ^ 254 5.16 2.87 207 6.57 2.97 Water and s anitation^ 249 5.29 2.86 195 6.50 2.77 Trade and exports ^ 245 5.49 2.75 189 6.49 2.85 Econom ic growth^ 319 7.87 2.36 242 5.66 2.64 220 7.28 2.69 Energy^ 254 5.00 3.13 198 6.47 2.88 Dis as ter m anagem ent^ 236 4.53 2.74 153 6.43 2.96 Job creation/em ploym ent^ 242 4.94 2.94 207 6.63 2.95 Social cohes ion^ 234 4.49 2.77 175 5.96 3.01 Financial m arkets ^ 229 4.64 2.65 168 5.99 3.18 Equality of opportunity^ 234 4.17 2.66 177 5.59 2.73 Health*^ 314 7.81 2.23 252 6.23 2.65 215 7.35 2.49 Rural developm ent^ 254 6.42 2.82 185 7.72 2.23 Food s ecurity^ 236 4.98 2.80 174 6.79 2.62 Education^ 311 7.73 2.46 254 6.74 2.67 224 7.67 2.56 Security/s tabilization/recons truction^ 241 5.29 2.97 221 6.69 3.27 Social protection*^ 292 6.83 2.63 239 4.93 2.75 167 5.88 2.92 Agricultural developm ent^ 297 7.48 2.32 252 5.84 2.85 227 7.63 2.44 Natural res ource m anagem ent^ 309 7.01 2.52 239 5.00 3.21 182 6.70 3.38 Regional integration and cooperation*^ 294 7.08 2.58 206 4.80 2.69 145 5.87 2.67 ^Significantly different between FY12 and FY15 *significantly different between FY08 and FY15 year FY 2012 FY 2015 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve developm ent res ults in 292 7.37 2.45 261 7.45 2.43 Afghanis tan? (1-To no degree at all, 10-To a very significant degree) year FY 2012 FY 2015 N Mean SD N Mean SD The World Bank Group’s financial instruments 303 7.39 2.73 267 7.20 2.69 meet the needs of Afghanistan The World Bank Group meets Afghanistan’s 279 6.63 2.76 233 7.18 2.67 needs for knowledge services^ (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY08 and FY15 154 World Bank Group Country Opinion Survey 2015: Afghanistan D. The Afghanistan Reconstruction Trust Fund (ARTF) year FY 2008 FY 2012 FY 2015 N Mean SD N Mean SD N Mean SD How familiar are you with the work of the ARTF 287 4.42 3.18 271 5.12 3.16 234 6.33 3.14 in Afghanistan?*^ (1-Not familiar at all, 10-Very familiar) ^Significantly different between FY12 and FY15 *significantly different between FY08 and FY15 In Afghanistan, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) year FY 2008 FY 2012 FY 2015 N Mean SD N Mean SD N Mean SD The ARTF priorities are aligned with the key 198 6.91 2.41 250 5.59 3.06 216 6.30 2.83 development priorities in Afghanis tan.*^ The ARTF dis tributes res ources fairly and 248 4.80 2.99 241 4.38 2.93 equally throughout the country. The ARTF dis tributes res ources in a way that effectively s upports the key development 196 6.66 2.35 238 5.07 2.99 240 4.99 3.00 priorities in Afghanis tan.* The ARTF’s efforts are leading to s us tainable 201 6.41 2.18 240 6.40 2.95 242 6.14 3.19 res ults on the ground. The ARTF collaborates well with the 206 6.59 2.31 228 5.73 2.95 214 5.65 2.89 Afghanis tan Government.* The World Bank Group collaborates well with 188 7.14 2.10 218 6.45 2.90 187 6.26 2.99 other ARTF donors.* There s hould be more oversight of how ARTF 208 8.07 2.39 241 7.52 2.94 215 5.89 3.39 res ources are s pent.*^ There s hould be more public information 210 8.23 2.15 249 7.76 3.02 244 6.82 3.52 available about the work of the ARTF.*^ The ARTF is flexible and res ponds to changing 181 6.81 2.55 215 6.32 2.95 204 5.77 3.25 conditions in Afghanis tan.* ^Significantly different between FY12 and FY15 *significantly different between FY08 and FY15 E. The World Bank Group’s Knowledge Work and Activities How frequently do you consult WBG’s knowledge work and activities in the work you do?^ (Select only ONE response) Percentage of Respondents FY2012 FY2015 Weekly 2.9% 3.4% Monthly 13.3% 6.9% A few times a year 13.7% 16.0% Rarely 46.3% 43.6% Never 23.8% 30.1% ^Significantly different between FY12 and FY15 In Afghanistan, to what extent do you believe that the World Bank Group’s knowledge work and activities : (1-To no degree at all, 10-To a very significant degree) year FY 2008 FY 2012 FY 2015 N Mean SD N Mean SD N Mean SD Are tim ely 242 6.30 3.05 194 6.16 2.98 Include appropriate level of s takeholder 230 6.07 2.82 166 5.71 2.72 involvem ent during preparation Are acces s ible (well written and eas y to 243 6.21 2.94 191 5.78 2.92 unders tand) Are s ource of relevant inform ation on global 257 7.25 2.69 199 7.29 2.69 good practices Are adequately dis s em inated 234 5.48 2.90 168 5.12 2.75 Are trans lated enough into local language 235 6.15 2.82 176 6.41 2.86 Are adaptable to Afghanis tan’s s pecific developm ent challenges and country 306 7.15 2.55 256 6.25 3.00 179 6.78 2.91 circum s tances 155 World Bank Group Country Opinion Survey 2015: Afghanistan E. The World Bank Group’s Knowledge Work and Activities (continued) year FY 2012 FY 2015 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge 302 7.75 2.33 266 8.00 2.27 work and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge 296 7.00 2.54 251 6.75 2.65 work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) F. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) year FY 2008 FY 2012 FY 2015 N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds 148 6.34 2.90 248 5.44 3.06 192 6.24 2.73 promptly^ The World Bank Group effectively monitors and evaluates the projects and programs it 151 6.89 2.52 267 5.45 2.97 231 6.89 2.59 supports^ The World Bank Group’s approvals and 242 6.02 2.94 195 6.35 2.56 reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy� 236 6.56 2.80 187 6.68 2.70 requirements are reasonable Working with the World Bank Group increases 147 6.42 2.54 275 7.61 2.60 231 7.22 2.57 Afghanistan’s institutional capacity* Where country systems are adequate, the World Bank Group makes appropriate use of 250 7.32 2.74 207 7.39 2.57 them The World Bank Group provides effective 264 7.22 2.73 222 7.30 2.30 implementation support ^Significantly different between FY12 and FY15 *significantly different between FY08 and FY15 156 World Bank Group Country Opinion Survey 2015: Afghanistan H. Communication and Information Sharing Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions?^ Percentage of Respondents FY2008 FY2012 FY2015 Yes 31.0% 39.9% No 69.0% 60.1% ^Significantly different between FY12 and FY15 Have you requested information from the World Bank Group on its activities in the past year? Percentage of Respondents FY2008 FY2012 FY2015 Yes 17.5% 20.3% No 82.5% 79.7% Were you able to obtain this information? Percentage of Respondents FY2008 FY2012 FY2015 Yes 56.8% 72.1% No 43.2% 27.9% Do you have access to the Internet?*^ Percentage of Respondents FY2008 FY2012 FY2015 Yes 60.5% 74.6% 85.8% No 39.5% 25.4% 14.2% ^Significantly different between FY12 and FY15 *significantly different between FY08 and FY15 Do you use/have used the World Bank Group website?*^ Percentage of Respondents FY2008 FY2012 FY2015 Yes 33.0% 35.4% 47.7% No 67.0% 64.6% 52.3% ^Significantly different between FY12 and FY15 *significantly different between FY08 and FY15 Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) year FY 2012 FY 2015 N Mean SD N Mean SD I find the World Bank Group’s websites easy to 199 5.69 3.26 170 6.87 2.98 navigate.^ I find the information on the World Bank 181 5.78 3.22 169 7.41 2.44 Group’s websites useful.^ When I need information from the World Bank 204 5.88 3.34 159 5.87 3.13 Group I know how to find it The World Bank Group is responsive to my 181 5.83 3.57 184 6.16 3.36 information requests and inquiries ^Significantly different between FY12 and FY15 157 World Bank Group Country Opinion Survey 2015: Afghanistan Appendix G: Indicator Questions as a Function of Exposure to the World Bank Group Currently Previously Never No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean collaborating collaborated collaborated Overall, please rate your impression of the World Bank 8.08 7.82 7.36 7.88 7.56 7.71 7.96 7.82 7.67 7.83 7.66 7.61 8.11 Group’s effectiveness in Afghanistan. Overall the World Bank Group currently plays a relevant role in 7.41 7.89 6.98 7.65 6.74 7.20 7.81 7.46 7.24 7.45 7.31 7.17 7.86 development in Afghanistan The World Bank Group’s work is aligned with what I consider 6.79 6.90 6.46 6.78 7.16 6.91 6.79 6.80 7.18 6.91 6.72 6.86 6.87 the development priorities for Afghanistan Responsiveness to needs 6.88 6.70 5.68 6.07 7.00 6.21 6.49 6.35 6.13 6.36 6.16 6.13 6.60 Flexibility (in terms of the institution’s products and services) 5.85 5.41 5.69 5.91 5.85 5.71 6.19 6.02 5.19 6.08 5.31 5.62 6.30 Flexibility (in terms of changing country circumstances) 6.26 5.71 7.28 5.66 9.31 6.87 5.68 6.63 5.40 6.60 5.73 6.74 6.00 Being inclusive 5.80 5.34 5.19 5.25 5.62 5.29 5.40 5.43 4.81 5.30 5.42 5.09 5.69 Openness (sharing data and other information) 4.97 4.72 5.64 5.54 5.69 5.40 5.88 5.76 4.54 5.71 5.17 5.28 6.03 Staff accessibility 5.10 4.50 4.54 4.69 4.91 4.59 4.98 4.66 5.11 4.76 4.68 4.69 4.81 Straightforwardness and honesty 7.33 7.11 6.37 6.98 6.65 6.46 7.55 6.92 6.87 6.98 6.66 6.98 6.79 Ease of access to the people at the World Bank Group who 5.64 4.21 5.20 5.24 4.78 5.15 5.09 5.01 5.63 5.23 4.82 5.09 5.20 are making decisions important to my work Collaboration with civil society 6.20 6.30 6.40 6.50 6.87 6.49 6.75 6.65 6.29 6.74 6.08 6.24 7.17 Collaboration with the Government 8.48 7.68 7.13 7.71 7.64 7.35 8.21 7.85 7.00 7.70 7.68 7.54 7.94 Collaboration with other donors and development partners 6.24 7.63 6.43 6.66 6.42 6.44 6.89 6.71 6.19 6.64 6.51 6.28 7.17 Collaboration with the private sector 6.32 7.64 6.12 6.65 5.77 6.03 7.15 6.48 6.29 6.54 6.11 6.19 6.86 The speed in which it gets things accomplished on the 6.97 6.77 6.10 6.43 6.54 6.29 6.72 6.64 5.54 6.50 6.35 6.20 6.91 ground Being a long-term partner 8.28 7.09 7.97 7.94 7.86 7.83 8.05 7.92 7.91 7.97 7.77 7.70 8.30 To what extent does the World Bank Group’s work help to 8.23 7.36 6.88 7.49 7.13 7.31 7.53 7.32 7.67 7.44 7.24 7.23 7.69 achieve development results in Afghanistan? To what extent does the World Bank Group help to 7.13 6.64 6.15 6.57 6.66 6.45 6.88 6.57 6.71 6.73 6.20 6.46 6.88 build/strengthen existing country systems in Afghanistan? The World Bank Group’s financial instruments meet the 6.89 7.14 6.68 6.93 6.95 6.75 7.27 6.82 7.43 6.99 6.72 6.93 6.95 needs of Afghanistan The World Bank Group meets Afghanistan’s needs for 6.67 6.65 6.78 7.12 6.80 6.66 7.64 7.01 7.19 7.16 6.65 6.91 7.24 knowledge services The World Bank Group's knoweldge work and activities are adaptable to Afghanistan’s specific development challenges 6.57 6.64 5.92 6.21 6.28 6.20 6.27 6.14 6.62 6.37 5.74 6.19 6.29 and country circumstances Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to 8.43 7.60 7.68 7.85 7.63 7.69 7.96 7.88 7.39 7.88 7.47 7.44 8.43 development results in your country? Overall, how would you rate the technical quality of the World 7.07 6.53 5.99 6.85 5.78 6.21 7.13 6.61 6.42 6.69 6.11 6.22 7.17 Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in Afghanistan 6.20 4.86 5.38 5.83 4.51 5.17 6.04 5.47 5.62 5.62 5.13 5.65 5.26 Where country systems are adequate, the World Bank Group 7.16 7.38 6.77 7.15 6.65 6.70 7.52 6.91 7.55 7.18 6.63 7.15 6.78 makes appropriate use of them Yellow highlight indicates significant difference between Yes and No means. 158 World Bank Group Country Opinion Survey 2015: Afghanistan Appendix H: Indicator Questions by Stakeholder Groups Which of the following best describes your current position? Employee of a Private Sector/ Office of Office of Ministry/ Consultant Local Financial Sector/ President/CEO/Minister parliamentarian /PMU governments Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 17 7.47 3.04 10 8.20 3.01 55 8.00 2.29 41 7.51 2.90 26 8.12 1.66 55 7.55 2.35 50 7.16 2.58 40 7.30 2.31 effectiveness in Afghanistan. Overall the World Bank Group currently plays a relevant role in 9 8.11 2.20 10 7.90 2.23 59 7.24 2.55 47 7.49 3.18 29 7.52 2.63 55 7.55 2.46 50 6.58 2.90 32 6.94 2.95 development in Afghanistan The World Bank Group’s work is aligned with what I consider the 10 8.20 1.99 8 9.00 .76 52 7.04 2.46 42 7.05 2.87 24 6.96 2.85 44 6.18 3.13 42 5.67 3.24 30 6.77 2.84 development priorities for Afghanistan* Responsiveness to needs* 16 7.56 2.53 10 7.30 3.02 43 6.33 2.29 37 6.19 3.44 25 6.84 2.34 53 6.00 2.88 38 4.39 2.55 29 6.14 2.03 Flexibility (in terms of the institution’s products and services) 4 8.25 1.50 10 6.80 2.62 40 5.83 2.44 28 5.14 2.68 20 4.95 2.76 37 6.05 2.61 38 5.16 2.53 28 6.32 2.23 Flexibility (in terms of changing country circumstances) 8 6.25 1.75 9 7.67 2.92 40 10.75 23.43 29 5.14 2.85 16 6.44 2.22 42 6.33 2.67 38 4.39 2.24 24 5.58 1.89 Being inclusive* 9 7.00 1.73 11 6.73 3.17 38 5.34 2.26 34 5.82 3.53 21 5.19 3.19 49 5.27 2.58 39 4.15 2.84 27 6.04 2.36 Openness (sharing data and other information) 7 3.57 2.23 8 4.88 3.44 37 5.76 2.61 28 4.57 3.19 26 6.62 3.11 50 5.64 2.62 36 5.06 2.97 24 5.88 2.66 Staff accessibility 10 6.20 2.78 10 5.70 3.02 41 5.12 2.54 25 3.48 2.63 25 4.36 2.66 43 4.72 2.69 41 4.88 3.01 28 5.14 2.76 Straightforwardness and honesty 7 7.29 1.89 9 8.44 1.42 46 6.96 2.22 34 6.62 3.07 18 7.61 2.23 46 6.15 2.87 41 6.00 2.83 26 7.12 2.07 Ease of access to the people at the World Bank Group who are making 4 5.00 2.71 8 6.50 2.33 48 5.19 3.16 26 4.42 3.23 19 5.95 2.59 44 4.86 3.13 39 5.21 2.98 22 5.14 2.71 decisions important to my work Collaboration with civil society 7 5.71 2.98 8 8.25 3.06 39 6.05 2.29 33 6.97 3.14 24 7.54 2.47 46 5.96 3.06 42 5.74 3.01 31 6.68 2.50 Collaboration with the Government 8 8.00 2.27 10 8.20 2.86 50 7.84 2.13 30 7.27 3.06 23 7.74 2.54 48 7.42 2.81 41 6.80 2.26 28 7.14 2.07 Collaboration with other donors and development partners* 8 6.00 3.46 9 8.22 2.22 39 7.05 2.08 28 6.86 3.18 22 8.23 1.82 39 6.05 2.91 36 5.67 2.65 28 6.71 2.21 Collaboration with the private sector 4 7.75 .96 8 7.75 1.91 32 6.72 2.69 24 7.46 2.99 20 7.30 2.85 32 5.81 3.22 34 5.47 3.24 23 6.04 1.92 The speed in which it gets things accomplished on the ground 7 7.57 1.90 8 6.13 3.44 38 6.79 2.41 20 5.70 2.75 19 8.05 1.81 39 6.44 3.10 39 5.90 2.84 28 6.75 2.68 Being a long-term partner 9 7.89 2.32 10 9.80 .63 46 7.72 2.71 36 8.61 2.56 24 7.88 2.76 42 7.29 2.97 43 7.67 2.21 28 8.07 2.36 To what extent does the World Bank Group’s work help to achieve 11 9.00 1.79 6 5.83 2.71 64 7.48 2.21 48 7.40 3.10 27 7.70 2.28 56 7.50 2.49 51 6.65 2.05 37 6.30 2.73 development results in Afghanistan?* To what extent does the World Bank Group help to build/strengthen 15 8.27 3.26 4 4.50 1.00 58 6.14 2.52 43 6.21 3.18 26 7.73 2.25 53 6.58 2.68 49 6.22 2.37 35 6.00 2.33 existing country systems in Afghanistan?* The World Bank Group’s financial instruments meet the needs of 13 9.15 1.46 9 6.89 3.48 54 6.76 2.98 44 7.09 3.20 28 8.07 2.09 59 6.97 2.70 47 6.30 2.85 35 6.86 2.63 Afghanistan* The World Bank Group meets Afghanistan’s needs for knowledge 9 8.89 1.69 5 7.00 3.67 45 6.33 2.86 34 5.82 3.35 26 8.42 2.04 50 6.80 2.85 42 7.10 2.84 33 7.36 2.66 services* The World Bank Group's knoweldge work and activities are adaptable to Afghanistan’s specific development challenges and country 8 8.75 1.49 10 6.70 3.06 38 6.55 2.70 28 6.07 3.21 23 6.70 3.13 48 6.21 3.20 33 5.09 2.45 20 7.35 2.68 circumstances* Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in 15 7.40 3.48 7 6.29 3.68 54 8.26 1.94 51 8.57 2.36 30 8.37 1.97 56 7.64 1.99 47 6.72 2.81 33 8.36 1.83 your country?* Overall, how would you rate the technical quality of the World Bank 12 6.75 3.79 8 2.38 2.67 51 6.92 2.26 46 5.87 3.10 30 6.90 2.41 58 6.66 2.73 49 5.90 2.93 29 7.34 2.64 Group's knowledge work and activities?* The World Bank Group takes decisions quickly in Afghanistan 8 5.63 3.70 9 6.78 2.49 49 5.82 3.05 37 6.08 3.32 24 5.38 2.48 46 4.89 2.82 43 5.70 2.74 27 5.63 2.88 Where country systems are adequate, the World Bank Group makes 13 8.31 2.87 7 6.86 3.39 51 6.73 2.66 39 7.38 3.01 20 6.80 2.98 40 7.30 2.11 38 6.42 2.88 22 7.05 2.24 appropriate use of them *Significantly different between stakeholder groups 159 World Bank Group Country Opinion Survey 2015: Afghanistan Appendix I: Afghanistan FY 2015 Questionnaire World Bank Group Country Survey FY15 – Afghanistan The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Afghanistan or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Afghanistan, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Afghanistan. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know�. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING AFGHANISTAN A1. In general would you say that Afghanistan is headed in ... following the new government inauguration in September 2014? 1 The right direction 2 The wrong direction 3 Not sure 160 World Bank Group Country Opinion Survey 2015: Afghanistan SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Afghanistan. Please identify which of the following you consider the most important development priorities in Afghanistan? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 19 Education assistance) 2 Food security 20 Poverty reduction 3 Security/stabilization/reconstruction 21 Transport (e.g., roads, bridges, transportation) Public sector governance/ reform (i.e., government 4 effectiveness, public financial management, public 22 Social cohesion expenditure, fiscal system reform) 5 Regional integration and cooperation 23 Climate change (e.g., mitigation, adaptation) 6 Gender equity 24 Agricultural development 7 Private sector development 25 Trade and exports 8 Foreign direct investment 26 Crime and violence 9 Water and sanitation 27 Economic growth 10 Energy 28 Law and justice (e.g., judicial system) 11 Regional conflict and tensions 29 Regulatory framework 12 Job creation/employment 30 Communicable/non-communicable diseases 13 Rural development 31 Local governance and institutions 14 Financial markets 32 Natural resource management (e.g., oil, gas, mining) 15 Urban development 33 Anti corruption 16 Environmental sustainability 34 Disaster management 17 Equality of opportunity (i.e., equity) 35 Information and communications technology 18 Health 161 World Bank Group Country Opinion Survey 2015: Afghanistan SECTION A: GENERAL ISSUES A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Afghanistan? (Choose no more than THREE) 1 Water and sanitation 18 Security/stabilization/reconstruction 2 Equality of opportunity (i.e., equity) 19 Anti corruption 3 Economic growth 20 Private sector development 4 Climate change (e.g., mitigation, adaptation) 21 Foreign direct investment 5 Regional conflict and tensions 22 Energy Public sector governance/ reform (i.e., government 6 Regional integration and cooperation 23 effectiveness, public financial management, public expenditure, fiscal system reform) 7 Gender equity 24 Social cohesion 8 Rural development 25 Education 9 Urban development 26 Natural resource management (e.g., oil, gas, mining) 10 Regulatory framework 27 Environmental sustainability 11 Local governance and institutions 28 Health Social protection (e.g., pensions, targeted 12 29 Agricultural development social assistance) 13 Law and justice (e.g., judicial system) 30 Disaster management 14 Transport (e.g., roads, bridges, transportation) 31 Job creation/employment 15 Crime and violence 32 Financial markets 16 Communicable/non-communicable diseases 33 Trade and exports 17 Information and communications technology 34 Food security A4. The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Afghanistan? (Choose no more than TWO) 1 Better employment opportunities for all Afghans 2 Better employment opportunities for women 3 Greater voice and participation for citizens to help ensure greater accountability 4 Greater access to health and nutrition for citizens 5 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 6 Better opportunity for the poor across the country 7 Better opportunity for women 8 Consistent economic growth 9 More reliable social safety net 10 Greater equity of fiscal policy 11 Education and vocational training that better ensure job opportunity 12 Better quality public services 13 Other (please specify):_____________________________________ 162 World Bank Group Country Opinion Survey 2015: Afghanistan SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Afghanistan? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Afghanistan. 1 2 3 4 5 6 7 8 9 10 Not effective at all Very effective Don't know B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Afghanistan solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree B4. When thinking about how the World Bank Group can have the most impact on development results in Afghanistan, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Afghanistan? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 19 Equality of opportunity (i.e., equity) assistance) 2 Security/stabilization/reconstruction 20 Regional conflict and tensions 3 Crime and violence 21 Private sector development 4 Transport (e.g., roads, bridges, transportation) 22 Water and sanitation 5 Agricultural development 23 Food security 6 Regional integration and cooperation 24 Climate change (e.g., mitigation, adaptation) 7 Gender equity 25 Poverty reduction Public sector governance/ reform (i.e., government 8 effectiveness, public financial management, public 26 Trade and exports expenditure, fiscal system reform) 9 Health 27 Economic growth 10 Rural development 28 Law and justice (e.g., judicial system) 11 Foreign direct investment 29 Local governance and institutions 12 Education 30 Regulatory framework 13 Energy 31 Communicable/non-communicable diseases 14 Social cohesion 32 Natural resource management (e.g., oil, gas, mining) 15 Job creation/employment 33 Information and communications technology 16 Financial markets 34 Anti corruption 17 Urban development 35 Disaster management 18 Environmental sustainability 163 World Bank Group Country Opinion Survey 2015: Afghanistan SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Afghanistan? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Convening/Facilitating 2 Data and statistics 3 Policy advice, studies, analyses 4 Financial resources 5 Capacity development 6 Technical assistance 7 Mobilizing third party financial resources 8 Donor coordination Linkage to non-Bank expertise (e.g., South-South 9 knowledge sharing) 10 Strategy formulation (e.g., ANDS assistance) 11 Other (please specify): ________________________ How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Afghanistan? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not effective Very Don't at all effective know Project implementation (or other organizational B6 1 2 3 4 5 6 7 8 9 10 strengthening) Citizen engagement (incorporating citizens' voices B7 1 2 3 4 5 6 7 8 9 10 into development) Policy design (for clarity and better incentives to B8 1 2 3 4 5 6 7 8 9 10 achieve development goals) When thinking about how to improve capacity building in Afghanistan to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not important Very Don't at all important know Project implementation (or other organizational B9 1 2 3 4 5 6 7 8 9 10 strengthening) Citizen engagement (incorporating citizens' voices B10 1 2 3 4 5 6 7 8 9 10 into development) Policy design (for clarity and better incentives to B11 1 2 3 4 5 6 7 8 9 10 achieve development goals) 164 World Bank Group Country Opinion Survey 2015: Afghanistan SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B12. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Afghanistan? (Choose no more than TWO) 1 Staff too inaccessible 2 Not exploring alternative policy options 3 Not collaborating enough with stakeholders outside the Government 4 Its advice and strategies do not lend themselves to practical problem solving 5 Not enough public disclosure of its work 6 Arrogant in its approach 7 Not client focused 8 The credibility of its knowledge/data 9 World Bank Group’s processes too complex 10 Not willing to honestly criticize policies and reform efforts in the country 11 Too influenced by developed countries 12 Imposing technocratic solutions without regard to political realities 13 World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and procedures) 14 Not aligned with other donors’ work 15 Not aligned with country priorities 16 Not adequately sensitive to political/social realities in Afghanistan 17 Not focused enough on issues that are unique to Afghanistan situation 18 Other (please specify): __________________________________________________ 19 Don’t know B13. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Afghanistan? (Choose no more than TWO) 1 Trust Fund management (e.g., ARTF) 2 Knowledge products/services (analytical work, studies, surveys, etc.) 3 Investment lending (financing specific projects) 4 Technical assistance (advice, best practice, international experience, etc.) 5 Capacity development 6 Policy based lending / budget support to the Government 7 Multi-sectoral approaches 8 Co-financing arrangements (i.e., with other donors) 9 Sector-wide approaches 10 Other (please specify): __________________________________________________ 11 Don’t know 165 World Bank Group Country Opinion Survey 2015: Afghanistan SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B14. To what extent do you believe that the World Bank Group’s work and support help the poorest in Afghanistan? (Choose no more than TWO) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know B15. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Academia/think tanks/research institutes 9 Beneficiaries 2 Donor community 10 Foundations 3 Media 11 International Security Assistance Force (ISAF) 4 Local Government 12 UN agencies Regional organizations (e.g., SAARC, ECO, Heart of Asia – 5 Private sector 13 Istanbul Process) 6 Parliament 14 Other (please specify): _______________________ 7 NGOs/Community Based Organizations (CBOs) 15 Don’t know 8 Youth/university groups To what extent do you agree with the following statements about the World Bank Group’s work in Afghanistan? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B16 1 2 3 4 5 6 7 8 9 10 relevant role in development in Afghanistan The World Bank Group’s work is aligned with what I B17 1 2 3 4 5 6 7 8 9 10 consider the development priorities for Afghanistan The World Bank Group supports programs and B18 1 2 3 4 5 6 7 8 9 10 strategies that are realistic for Afghanistan The World Bank Group treats clients and B19 1 2 3 4 5 6 7 8 9 10 stakeholders in Afghanistan with respect 166 World Bank Group Country Opinion Survey 2015: Afghanistan SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Afghanistan, in terms of each of the following? To no To a very Don't degree at all significant degree know B20 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10 Flexibility (in terms of the institution’s products and B21 1 2 3 4 5 6 7 8 9 10 services) Flexibility (in terms of changing country B22 1 2 3 4 5 6 7 8 9 10 circumstances) B23 Being inclusive 1 2 3 4 5 6 7 8 9 10 B24 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10 B25 Staff accessibility 1 2 3 4 5 6 7 8 9 10 B26 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10 Ease of access to the people at the World Bank Group B27 1 2 3 4 5 6 7 8 9 10 who are making decisions important to my work B28 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10 B29 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10 Collaboration with other donors and development B30 1 2 3 4 5 6 7 8 9 10 partners B31 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10 The speed in which it gets things accomplished on the B32 1 2 3 4 5 6 7 8 9 10 ground B33 Being a long-term partner 1 2 3 4 5 6 7 8 9 10 B34. To be a more effective development partner in Afghanistan, do you believe that the World Bank Group should have… ? (Select only ONE response) The current level of local presence More local presence Less local presence Don't know is adequate B35. In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the World Bank Group in your country? (Select only ONE response) More effective The same level of effective Less effective Don't know collaboration collaboration collaboration B36. When World Bank Group assisted reform efforts fail or are slow to take place, which THREE of the following would you attribute this to? (Choose no more than THREE) 1 The World Bank Group does not do adequate follow through/follow-up 2 Poor donor coordination 3 The World Bank Group is not sensitive enough to political/social realities on the ground 4 Lack of/inadequate levels of capacity in Government 5 There is not an adequate level of citizen/civil society participation 6 The World Bank Group works too slowly 7 The Government works inefficiently 8 Political pressures and obstacles 9 Reforms are not well thought out in light of country challenges 10 Ongoing conflict and instability 11 Inadequate funding 12 Other (please specify): ________________________________________ 167 World Bank Group Country Opinion Survey 2015: Afghanistan SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Afghanistan? Not important Very Don't at all important know 1 Crime and violence 1 2 3 4 5 6 7 8 9 10 2 Financial markets 1 2 3 4 5 6 7 8 9 10 3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10 4 Anti corruption 1 2 3 4 5 6 7 8 9 10 5 Regional conflict and tensions 1 2 3 4 5 6 7 8 9 10 6 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10 7 Urban development 1 2 3 4 5 6 7 8 9 10 8 Environmental sustainability 1 2 3 4 5 6 7 8 9 10 9 Regulatory framework 1 2 3 4 5 6 7 8 9 10 10 Information and communications technology 1 2 3 4 5 6 7 8 9 10 11 Poverty reduction 1 2 3 4 5 6 7 8 9 10 12 Gender equity 1 2 3 4 5 6 7 8 9 10 13 Private sector development 1 2 3 4 5 6 7 8 9 10 14 Foreign direct investment 1 2 3 4 5 6 7 8 9 10 15 Local governance and institutions 1 2 3 4 5 6 7 8 9 10 16 Water and sanitation 1 2 3 4 5 6 7 8 9 10 17 Trade and exports 1 2 3 4 5 6 7 8 9 10 18 Economic growth 1 2 3 4 5 6 7 8 9 10 19 Energy 1 2 3 4 5 6 7 8 9 10 20 Disaster management 1 2 3 4 5 6 7 8 9 10 Public sector governance/ reform (i.e., government 21 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10 expenditure, fiscal system reform) 22 Job creation/employment 1 2 3 4 5 6 7 8 9 10 23 Social cohesion 1 2 3 4 5 6 7 8 9 10 24 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10 25 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10 26 Health 1 2 3 4 5 6 7 8 9 10 27 Rural development 1 2 3 4 5 6 7 8 9 10 28 Regional integration and cooperation 1 2 3 4 5 6 7 8 9 10 29 Food security 1 2 3 4 5 6 7 8 9 10 30 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10 31 Security/stabilization/reconstruction 1 2 3 4 5 6 7 8 9 10 Social protection (e.g., pensions, targeted social 32 1 2 3 4 5 6 7 8 9 10 assistance) 33 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10 34 Agricultural development 1 2 3 4 5 6 7 8 9 10 35 Education 1 2 3 4 5 6 7 8 9 10 168 World Bank Group Country Opinion Survey 2015: Afghanistan SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Afghanistan? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know�) Not effective Very Don't at all effective know 1 Anti corruption 1 2 3 4 5 6 7 8 9 10 2 Information and communications technology 1 2 3 4 5 6 7 8 9 10 3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10 4 Crime and violence 1 2 3 4 5 6 7 8 9 10 5 Regional conflict and tensions 1 2 3 4 5 6 7 8 9 10 6 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10 7 Urban development 1 2 3 4 5 6 7 8 9 10 8 Environmental sustainability 1 2 3 4 5 6 7 8 9 10 9 Regulatory framework 1 2 3 4 5 6 7 8 9 10 10 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10 11 Poverty reduction 1 2 3 4 5 6 7 8 9 10 12 Gender equity 1 2 3 4 5 6 7 8 9 10 13 Private sector development 1 2 3 4 5 6 7 8 9 10 14 Foreign direct investment 1 2 3 4 5 6 7 8 9 10 15 Local governance and institutions 1 2 3 4 5 6 7 8 9 10 16 Water and sanitation 1 2 3 4 5 6 7 8 9 10 17 Trade and exports 1 2 3 4 5 6 7 8 9 10 18 Economic growth 1 2 3 4 5 6 7 8 9 10 19 Energy 1 2 3 4 5 6 7 8 9 10 20 Disaster management 1 2 3 4 5 6 7 8 9 10 Public sector governance/ reform (i.e., government 21 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10 expenditure, fiscal system reform) 22 Job creation/employment 1 2 3 4 5 6 7 8 9 10 23 Social cohesion 1 2 3 4 5 6 7 8 9 10 24 Financial markets 1 2 3 4 5 6 7 8 9 10 25 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10 26 Health 1 2 3 4 5 6 7 8 9 10 27 Rural development 1 2 3 4 5 6 7 8 9 10 28 Regional integration and cooperation 1 2 3 4 5 6 7 8 9 10 29 Food security 1 2 3 4 5 6 7 8 9 10 30 Education 1 2 3 4 5 6 7 8 9 10 31 Security/stabilization/reconstruction 1 2 3 4 5 6 7 8 9 10 Social protection (e.g., pensions, targeted social 32 1 2 3 4 5 6 7 8 9 10 assistance) 33 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10 34 Agricultural development 1 2 3 4 5 6 7 8 9 10 35 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10 169 World Bank Group Country Opinion Survey 2015: Afghanistan SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. Where are the World Bank Group’s decisions made primarily that support the program in Afghanistan? (Select only ONE response) 1 At the Headquarters (in Washington D.C.) 2 In the country 3 Don’t know C4. To what extent does the World Bank Group’s work help to achieve development results in Afghanistan? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree C5. To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, financial management, etc.) in Afghanistan? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Afghanistan? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C6 1 2 3 4 5 6 7 8 9 10 Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Afghanistan The World Bank Group meets Afghanistan’s C7 needs for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10 analysis, data, technical assistance) C8. To what extent do you believe the World Bank Group measures and corrects its work in real time in Afghanistan? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 170 World Bank Group Country Opinion Survey 2015: Afghanistan SECTION D: THE AFGHANISTAN RECONSTRUCTION TRUST FUND (ARTF) The Afghanistan Reconstruction Trust Fund (ARTF) is the main vehicle for donors to channel funds to the Government of Afghanistan in support of development in Afghanistan. All funds are on-budget and projects are 100 % implemented by government ministries and agencies. Since 2002 the ARTF has received a total of US$7.3 billion from 33 donors and has disbursed a total of US$5.8 billion. D1. How familiar are you with the work of the ARTF in Afghanistan? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Very familiar Don't know To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The ARTF priorities are aligned with the key D2 1 2 3 4 5 6 7 8 9 10 development priorities in Afghanistan. The ARTF distributes resources fairly and D3 1 2 3 4 5 6 7 8 9 10 equally throughout the country. The ARTF distributes resources in a way that D4 effectively supports the key development 1 2 3 4 5 6 7 8 9 10 priorities in Afghanistan. The ARTF’s efforts are leading to sustainable D5 1 2 3 4 5 6 7 8 9 10 results on the ground. The ARTF collaborates well with the D6 1 2 3 4 5 6 7 8 9 10 Afghanistan Government. The World Bank Group collaborates well with D7 1 2 3 4 5 6 7 8 9 10 other ARTF donors. There should be more oversight of how ARTF D8 1 2 3 4 5 6 7 8 9 10 resources are spent. There should be more public information D9 available about the work of the ARTF. 1 2 3 4 5 6 7 8 9 10 The ARTF is flexible and responds to changing D10 1 2 3 4 5 6 7 8 9 10 conditions in Afghanistan. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 171 World Bank Group Country Opinion Survey 2015: Afghanistan SECTION E: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) E1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Afghanistan, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no To a very Don't degree at significant know all degree E2 Are timely 1 2 3 4 5 6 7 8 9 10 Include appropriate level of stakeholder E3 1 2 3 4 5 6 7 8 9 10 involvement during preparation E4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10 Are accessible (well written and easy to E5 1 2 3 4 5 6 7 8 9 10 understand) Are source of relevant information on E6 1 2 3 4 5 6 7 8 9 10 global good practices E7 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10 E8 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10 Are adaptable to Afghanistan’s specific E9 development challenges and country 1 2 3 4 5 6 7 8 9 10 circumstances E10. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10 Not significant at all Very significant Don't know E11. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10 Very low Very high technical Don't know technical quality quality 172 World Bank Group Country Opinion Survey 2015: Afghanistan SECTION F: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds F1 1 2 3 4 5 6 7 8 9 10 promptly The World Bank Group effectively monitors F2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10 supports The World Bank Group’s approvals and F3 1 2 3 4 5 6 7 8 9 10 reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy� F4 1 2 3 4 5 6 7 8 9 10 requirements are reasonable The World Bank Group’s conditions on its F5 1 2 3 4 5 6 7 8 9 10 lending are reasonable The World Bank Group takes decisions quickly F6 1 2 3 4 5 6 7 8 9 10 in Afghanistan Working with the World Bank Group F7 1 2 3 4 5 6 7 8 9 10 increases Afghanistan’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, F8 1 2 3 4 5 6 7 8 9 10 the World Bank Group makes appropriate use of them The World Bank Group provides effective F9 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10 projects) F10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Afghanistan? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree F11. Which of the following best describes the way the World Bank Group operates in Afghanistan? (Select only one response) 1 The World Bank Group takes too much risk in Afghanistan 2 The World Bank Group does not take enough risk in Afghanistan 3 The World Bank Group’s approach to risk is appropriate 4 Don’t know F12. Which of the following best describes the WBG’s support in Afghanistan? (Select only one response) The World Bank Group is sufficiently selective and focuses on the most important development challenges in 1 Afghanistan The World Bank Group is not sufficiently selective in Afghanistan, and it is involved in too many areas of 2 development 3 Don’t know 173 World Bank Group Country Opinion Survey 2015: Afghanistan SECTION G: THE FUTURE ROLE OF THE WORLD BANK GROUP IN AFGHANISTAN G1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Afghanistan? (Choose no more than TWO) 1 Provide more adequate data/knowledge/statistics/figures on Afghanistan’s economy 2 Ensure greater selectivity in its work 3 Offer more innovative financial products 4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 5 Reach out more to groups outside of Government 6 Work faster 7 Improve the quality of its experts as related to Afghanistan’s specific challenges 8 Offer more innovative knowledge services 9 Collaborate more effectively with Government clients (e.g., national, state, local) 10 Increase the level of capacity development in the country 11 Reduce the complexity of obtaining World Bank Group financing 12 Continue to encourage donors to use ARTF as vehicle to finance on-budget support 13 Increase the level of World Bank Group staffing in Afghanistan’s office 14 Other (please specify): ______________________________________________ G2. When considering the combination of services that the World Bank Group offers in Afghanistan, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Afghanistan? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Afghanistan 6 Don’t know G3. Please answer the following questions: (Choose no more than THREE for each column) A. Which THREE areas below would B. Which THREE areas below benefit most from the World Bank would benefit most from Group playing a leading role among other donors in Afghanistan? international partners in Afghanistan? 1 Social safety nets 2 Public financial management 3 Access to justice systems 4 Conflict resolution mechanisms 5 Access to basic services 6 Capacity of state institutions 7 Jobs 8 Improving livelihoods 9 Social cohesion 174 World Bank Group Country Opinion Survey 2015: Afghanistan SECTION H: COMMUNICATION AND INFORMATION SHARING H1. How do you get most of your information about economic and social development issues in Afghanistan? (Choose no more than TWO) 1 Periodicals 6 International television (e.g., BBC Persian, Ashna TV) 2 International newspapers 7 Local newspapers 3 Local radio 8 Internet International radio (local language services: e.g., Social media (e.g., Facebook, blogs, Twitter, YouTube, 4 9 BBC Dari/Pashto, Ashna radio/TV, Radio Azadi) Flickr) 5 Local television 10 Other (please specify): ____________________ H2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Direct contact with World Bank Group (i.e., face 1 5 World Bank Group’s website to face meetings/discussions) Social media (e.g., Facebook, blogs, Twitter, YouTube, 2 e-Newsletters 6 Flickr) World Bank Group’s 3 7 Mobile phones seminars/workshops/conferences World Bank Group’s publications and other 4 8 Other (please specify): ____________________ written materials Are you aware of the World Bank Group’s Access to Information Policy under which the H3 Yes No Bank will now disclose any information in its possession that is not on a list of exceptions? Have you requested information from the World Bank Group on its activities in the past H4 Yes No year? (If YES please go to Question H5; if NO please go to H6) H5 Were you able to obtain this information? Yes No H6 Do you have access to the Internet? Yes No H7 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., facebook, blogs, H8 Yes No Twitter, YouTube, Flickr)? H9. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/WiFi 2 Dial-up Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to H10 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10 Group website) I find the information on the World Bank Group’s H11 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10 Bank Group website) The World Bank Group’s social media channels (e.g., H12 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10 sources of information about the institution When I need information from the World Bank Group I H13 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10 them, etc.) The World Bank Group is responsive to my information H14 1 2 3 4 5 6 7 8 9 10 requests and inquiries 175 World Bank Group Country Opinion Survey 2015: Afghanistan SECTION I: BACKGROUND INFORMATION I1. Which of the following best describes your current position? (Select only ONE response) Office of the President, Office of the Chief 1 10 Financial Sector/Private Bank Executive Officer (CEO) 2 Office of Minister 11 NGO/Community Based Organization 3 Office of Parliamentarian 12 Media (press, radio, TV, web, etc.) Employee of a Ministry, Ministerial Independent Government Institution (i.e., Regulatory 4 13 Department or Implementation Agency Agency, Central Bank/oversight institution) Project Management Unit (PMU) overseeing implementation of project/ 5 14 Trade Union Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 15 Youth Group 7 Bilateral/Multilateral Agency 16 Academia/Research Institute/Think Tank 8 Private Sector Organization 17 Judiciary Branch 9 Private Foundation 18 Other (please specify): ________________________ I2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate Change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets I3. Which one of the following best describes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? (Select only ONE response) 1 I currently collaborate with the World Bank Group 2 I have previously collaborated with the World Bank Group 3 Both of the above (I currently collaborate and previously have collaborated with the World Bank Group) 4 I have never collaborated with the World Bank Group 176 World Bank Group Country Opinion Survey 2015: Afghanistan SECTION I: BACKGROUND INFORMATION I4. Which of the following agencies of the World Bank Group do you primarily engage with in Afghanistan? (Select only ONE response) 1 The World Bank (IDA) 2 The International Finance Corporation (IFC) 3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ I5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question I6; If NO please go to I7) 1 Yes 2 No I6. If yes, what was your view of how the two institutions work together in Afghanistan? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know I7. Which of the following describes most of your exposure to the World Bank Group in Afghanistan? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. I8. What’s your gender? 1 Female 2 Male I9. Which best represents your geographic location? 1 Kabul 2 Outside Kabul Thank you for completing the survey! 177