88161 The Gambia Country Opinion Survey Report (July 2012 - June 2013) The World Bank The Gambia Country Survey 2012 Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................5 IV. The General Environment in The Gambia ....................................9 V. Perceived Overall Value of the World Bank in The Gambia .......14 VI. Overall Impressions of the World Bank .....................................23 VII. The Future Role of the World Bank in The Gambia ....................39 VIII. Communication and Outreach ..................................................42 IX. Appendices ................................................................................53 2 The World Bank The Gambia Country Survey 2012 I. Objectives This survey was designed to achieve the following objectives:  Assist the World Bank in gaining a better understanding of how stakeholders in The Gambia perceive the Bank;  Obtain systematic feedback from stakeholders in The Gambia regarding:  Their views regarding the general environment in The Gambia;  Their perceived overall value of the World Bank in The Gambia;  Overall impressions of the World Bank as related to programs, poverty reduction, personal relationships, effectiveness, knowledge base, collaboration, and its day-to-day operation;  Perceptions of the World Bank’s future role in The Gambia; and  Perceptions of the World Bank’s communication and outreach in The Gambia.  Use data to help inform The Gambia country team’s strategy. II. Methodology In January thru March 2012, 250 stakeholders of the World Bank in The Gambia were invited to provide their opinions on the Bank’s assistance to the country by participating in a country survey. Participants in the survey were drawn from among the office of the President, Prime Minister, Minister, or Parliamentarian; employees of a ministry, ministerial department, or implementation agency; local government officials or staff; federal/central government; bilateral or multilateral agencies; private sector; NGOs (including CBOs); the media; independent government institutions; trade unions; faith-based groups; academia or research institutes; and the judiciary. A total of 150 stakeholders participated in the country survey (60%). Respondents received the questionnaire via post and returned it accordingly. Respondents were asked to indicate: their overall attitudes toward the Bank; the importance of specific areas of the Bank’s work and the Bank’s effectiveness in those areas; and their level of agreement with a series of statements about the way the World Bank does business. Respondents were also asked about general issues facing The Gambia, the Bank’s future role in The Gambia, and the Bank’s communication and outreach efforts in The Gambia. 3 The World Bank The Gambia Country Survey 2012 II. Methodology (continued) The questionnaire was broken into eight sections: 1. Background Information: The first section asked respondents for their current position, specialization, familiarity and involvement with the Bank, and geographic location. 2. General Issues facing The Gambia: Respondents were asked to indicate what they thought were the most important development priorities and which areas would contribute most to poverty reduction and economic growth in The Gambia, as well as rating their optimism for the next generation in The Gambia. 3. Overall Attitudes toward the World Bank: Respondents were asked to rate the Bank’s overall effectiveness, the extent to which the Bank’s financial instruments and knowledge services fulfilled The Gambia’s needs, and their agreement with various statements regarding the Bank’s programs, poverty mission, relationships, and collaborations in The Gambia. Respondents were also asked to indicate the areas they perceived as the Bank’s priorities, the areas on which it would be most productive for the Bank to focus its resources and research, what the Bank’s level of involvement should be, what they felt were the Bank’s greatest values and greatest weaknesses in its work, and with which groups the Bank should work more in The Gambia. 4. The Work of the World Bank: Respondents were asked to rate their level of importance and the Bank’s level of effectiveness across twenty-four areas in which the Bank was involved, such as helping to reduce poverty, helping to bring about macro-economic growth, and fighting against corruption. 5. The Way the World Bank does Business: Respondents were asked to rate the Bank’s level of effectiveness in the way it does business, including the Bank’s knowledge, personal relationships, collaborations, and poverty mission. 6. Project/Program Related Issues: Respondents were asked to rate their level of agreement with a series of statements regarding the Bank’s programs, day-to-day operations, and collaborations in The Gambia. 7. The Future of the World Bank in The Gambia: Respondents were asked to rate the extent to which the Bank will play a significant role in The Gambia’s development over the medium term. Respondents were also asked to indicate what the Bank could do to make itself of greater value in The Gambia and to what they attribute reform effort failures. 8. Communication and Outreach: Respondents were asked to indicate where they get information about development issues, the Bank’s development activities in The Gambia, and their preferred mode to receive information from the Bank. Respondents were asked their awareness of the Bank’s new Access to Information Policy and about their past information requests. Respondents were also asked to indicate their Internet access and usage of the Bank’s website, and to evaluate the Bank’s websites, Knowledge Space, and communication and outreach efforts. 4 The World Bank The Gambia Country Survey 2012 III. Demographics of the Sample Current Position  The majority of respondents was from ministries and private sector. Because of the small number of respondents from local government and trade unions, these respondents were included in the category “Other” for all further analyses. 5 The World Bank The Gambia Country Survey 2012 III. Demographics of the Sample (continued) Area of Primary Specialization 6 The World Bank The Gambia Country Survey 2012 III. Demographics of the Sample (continued) Involvement with the World Bank  Over half of all respondents indicated that they have been involved with or a close observer of World Bank activities for more than three years. Geographic Location  Two-thirds of all respondents indicated that they were located in Banjul. Because of the small number of respondents from North Bank, Central River, and Upper River, these respondents were included in the category “Other” for all further analyses. 7 The World Bank The Gambia Country Survey 2012 III. Demographics of the Sample (continued) Familiarity with the World Bank  Across all respondents, familiarity with the Bank received a mean rating of 5.3 on a 10-point scale with 1 being not familiar at all and 10 being extremely familiar.  Employees of ministries and respondents from independent government institutions and bilateral or multilateral agencies indicated the highest levels of familiarity with the Bank whereas respondents from private sector, other organizations, and the office of the President indicated significantly lower levels of familiarity.  Respondents from Banjul had significantly higher levels of familiarity with the work of the Bank in The Gambia compared to respondents from the West Coast and other areas. 8 The World Bank The Gambia Country Survey 2012 IV. The General Environment in The Gambia Optimism  When asked about perceptions of the future for the next generation in The Gambia, across all respondents, the overall mean rating was 6.8 on a 10-point scale of 1 being extremely pessimistic and 10 being extremely optimistic.  Although it was not a significant difference, respondents from independent government institutions had the highest ratings of optimism whereas respondents from the office of the President had the lowest ratings.  Respondents across all geographic locations had statistically similar ratings of optimism for the next generation in The Gambia. 9 The World Bank The Gambia Country Survey 2012 IV. The General Environment in The Gambia (continued) Development Priority  Respondents indicated that the most important development priorities for The Gambia were agriculture development (crop production, processing) and food security; government effectiveness/governance; access to and quality of health services; and skills development, employment and income generating opportunities. 10 The World Bank The Gambia Country Survey 2012 IV. The General Environment in The Gambia (continued) Poverty Reduction  Respondents indicated that skills development, employment and income generating opportunities, specifically for young people, agriculture development (crop production, processing) and food security, and government effectiveness/governance would contribute most to poverty reduction in The Gambia. 11 The World Bank The Gambia Country Survey 2012 IV. The General Environment in The Gambia (continued) Economic Growth  Respondents indicated that agriculture development (crop production, processing) and food security, skills development, employment and income generating opportunities, specifically for young people, and government effectiveness/governance would contribute most to generating faster economic growth in The Gambia. 12 The World Bank The Gambia Country Survey 2012 IV. The General Environment in The Gambia (continued) The Government supports Development Efforts  Across all respondents, agreement that the government supports and takes responsibility for development efforts in The Gambia received a mean rating of 7.5 on a 10-point scale, with 1 being strongly disagree and 10 being strongly agree.  Respondents from the West Coast had the highest levels of agreement that the government supports and takes responsibility for development efforts in The Gambia whereas respondents from other areas had significantly lower levels of agreement.  Respondents across all stakeholder groups had statistically similar levels of agreement that the government supports and takes responsibility for development efforts in The Gambia. 13 The World Bank The Gambia Country Survey 2012 V. Perceived Overall Value of the World Bank Perceived Bank Priorities  Respondents indicated that they considered the Bank’s priorities to be access to and quality of basic education and macro-economic growth. Government effectiveness/ governance, agriculture development (crop production, processing)/food security, and improving public financial management and procurement were also considered key Bank priorities. 14 The World Bank The Gambia Country Survey 2012 V. Perceived Overall Value of the World Bank (continued) Focusing Bank Resources  Respondents indicated that it would be most productive for the Bank to focus most of its resources on skills development, employment, and income generating opportunities, specifically for young people, and agriculture development/ food security.  Respondents across most stakeholder groups and geographic locations indicated that the Bank should focus on skills development/employment and agriculture development, except respondents from bilateral or multilateral agencies who indicated that the Bank should focus on government effectiveness and respondents from private sector who indicated that the Bank should focus on basic education and opportunities private sector investment. 15 The World Bank The Gambia Country Survey 2012 V. Perceived Overall Value of the World Bank (continued) Focusing Bank Research  Respondents indicated that it would be most valuable for the Bank to focus its research efforts on agricultural production/food security. Respondents also identified education and health as valuable research endeavors.  Respondents across most stakeholders groups and geographic locations indicated that the Bank should focus its research efforts on agricultural production/food security, education, and health, except for respondents from academia who indicated that the Bank should focus on private sector development. 16 The World Bank The Gambia Country Survey 2012 V. Perceived Overall Value of the World Bank (continued) Level of Bank Involvement  The vast majority of respondents indicated that the Bank should be more involved in The Gambia’s development strategies; just 5% indicated that the Bank is currently involved at an optimum level.  The majority of respondents across all stakeholder groups and geographic locations indicated that the Bank should be more involved in The Gambia’s development strategies. 17 The World Bank The Gambia Country Survey 2012 V. Perceived Overall Value of the World Bank (continued) Collaborating in The Gambia  Respondents indicated that the World Bank should work more closely with private sector, community-based organizations (CBOs), NGOs, and beneficiaries to ensure better development results in The Gambia. Respondents also indicated that it would be beneficial for the Bank to work more closely with local government and the development community in The Gambia. 18 The World Bank The Gambia Country Survey 2012 V. Perceived Overall Value of the World Bank (continued) Greatest Value  Respondents indicated that the Bank’s greatest values to The Gambia were its financial resources and policy and economic advice. The Bank’s technical advice was also highly valued. 19 The World Bank The Gambia Country Survey 2012 V. Perceived Overall Value of the World Bank (continued) Greatest Weakness  Nearly half of all respondents indicated that the Bank’s greatest weakness in its work in The Gambia was being too bureaucratic in its operational policies and procedures. The World Bank’s procedures being too slow and complex to show results on the ground in a timely manner and not enough public disclosure of its work were also identified as key weaknesses. 20 The World Bank The Gambia Country Survey 2012 V. Perceived Overall Value of the World Bank (continued) Importance  Respondents indicated that it was most important for the Bank to help reduce poverty, receiving a mean rating of 9.6 on a 10-point scale with 1 being not at all and 10 being very important. 21 The World Bank The Gambia Country Survey 2012 V. Perceived Overall Value of the World Bank (continued) Importance (continued)  There were two instances in which there were significant stakeholder differences in their ratings of importance across these twenty-four areas.  Employees of ministries and respondents from private sector, independent government institutions, and other organizations had the highest importance ratings for “Helping to strengthen the public financial management and procurement system” whereas respondents from the office of the President, bilateral or multilateral agencies, NGOs, and academia had significantly lower importance ratings; and  Respondents from the office of the President, bilateral or multilateral agencies, and NGOs had the highest importance ratings for “Helping to empower local communities” whereas respondents from private sector, independent government institutions, and academia had significantly lower importance ratings.  There was just one significant difference between respondents from different geographic locations in their ratings of importance across these twenty-four areas. Respondents from Banjul had significantly lower importance ratings for “Helping to strengthen the capacity of civil society and private sector organizations” compared to respondents from the West Coast or Other areas.  Ratings across all stakeholder groups and geographic locations can be found in the Appendix. 22 The World Bank The Gambia Country Survey 2012 VI. Overall Impressions of the World Bank The Bank’s Overall Effectiveness in The Gambia  Across all respondents, the Bank’s overall effectiveness in The Gambia received a mean rating of 6.7 on a 10-point scale, with 1 being not effective at all and 10 being very effective.  Respondents from other organizations and independent government institutions had the highest ratings for the Bank’s overall effectiveness whereas respondents from bilateral or multilateral agencies, NGOs, and the office of the President had significantly lower ratings for the Bank’s overall effectiveness.  Respondents across all geographic locations had statistically similar ratings for the Bank’s overall effectiveness in The Gambia. 23 The World Bank The Gambia Country Survey 2012 VI. Overall Impressions of the World Bank (continued) The Bank’s Financial Instruments in The Gambia  Across all respondents, the extent to which the Bank’s financial instruments meet the needs of The Gambia received a mean rating of 6.3 on a 10-point scale, with 1 being to no degree at all and 10 being to a very significant degree.  Respondents from other organizations and academia had the highest ratings for the Bank’s financial instruments meeting the needs of The Gambia whereas respondents from NGOs and the office of the President had significantly lower ratings.  Respondents across all geographic locations had statistically similar ratings for the Bank’s financial instruments meeting the needs of The Gambia . 24 The World Bank The Gambia Country Survey 2012 VI. Overall Impressions of the World Bank (continued) The Bank’s Knowledge Services in The Gambia  Across all respondents, the extent to which the Bank’s knowledge services meet the needs of The Gambia received a mean rating of 6.3 on a 10-point scale, with 1 being to no degree at all and 10 being to a very significant degree.  Respondents from NGOs and the office of the President had significantly lower ratings for the Bank’s knowledge services meeting the needs of The Gambia compared to respondents from other stakeholder groups.  Respondents across all geographic locations had statistically similar ratings for the Bank’s knowledge services meeting the needs of The Gambia. 25 The World Bank The Gambia Country Survey 2012 VI. Overall Impressions of the World Bank (continued) Specific Areas of Effectiveness  Respondents saw the Bank as most effective in helping to increase access and quality of basic education, receiving a mean rating of 8.2 on a 10-point scale with 1 being not effective at all and 10 being very effective. 26 The World Bank The Gambia Country Survey 2012 VI. Overall Impressions of the World Bank (continued) Specific Areas of Effectiveness (continued)  There was just one instance in which there was a significant stakeholder group difference in their ratings of the Bank’s effectiveness across these twenty-four areas. Respondents from academia and other organizations had the highest ratings for the Bank’s effectiveness at “Helping to improve the quality of life in urban areas” whereas respondents from the office of the President and NGOs had significantly lower ratings for the Bank’s effectiveness.  There were two instances in which there were significant differences between respondents from different geographic locations in their ratings of the Bank’s effectiveness across these twenty-four areas. Respondents from Other areas gave significantly higher ratings for the Bank’s effectiveness at “Helping to increase professional skills, employment and income generation, specifically for young people ” and “Helping to strengthen environment and natural resources management ” compared to respondents from Banjul or the West Coast.  Ratings across all stakeholder groups and geographic locations can be found in the Appendix. 27 The World Bank The Gambia Country Survey 2012 VI. Overall Impressions of the World Bank (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the Bank’s overall effectiveness in The Gambia, bivariate correlational analyses were conducted on respondents’ ratings of the Bank’s overall effectiveness in The Gambia with respondents’ ratings of the twenty-four specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the Bank’s overall effectiveness. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the Bank’s overall effectiveness increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the Bank’s overall effectiveness.  Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the Bank’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank’s overall effectiveness. The areas determined to be key drivers from these analyses were:  The Bank’s effectiveness at helping to reduce poverty and  The Bank’s effectiveness at helping to strengthen the public financial management and procurement system. 28 The World Bank The Gambia Country Survey 2012 VI. Overall Impressions of the World Bank (continued) Importance versus Effectiveness – Sector Analysis By plotting respondents’ ratings of importance versus effectiveness, one can assess where respondents perceived the Bank to be performing well on priority issues in The Gambia, as well as areas in which respondents perceived the Bank to not be performing so well on priority issues, areas in which respondents perceived the Bank was performing well, but on lower priority issues, and areas in which respondents perceived the Bank to not be performing so well on lower priority issues.  Bank relatively good and issue is a priority : Areas in this quadrant are those that respondents indicated a high level of importance and gave the Bank a relatively high rating of effectiveness (although it should be noted that ratings of effectiveness were nearly two points lower than ratings of importance). It is important that the Bank continue to do well in these areas (in order of mean importance):  Helping to reduce poverty;  Helping to increase access and quality of basic education;  Helping to strengthen the agricultural sector/food security;  Helping to bring about macro-economic growth;  Helping to strengthen higher education;  Helping to improve the investment climate for private sector growth and attracting foreign investment;  Helping to strengthen the public financial management and procurement system; and  Helping to increase access and quality of health services, including the fight against HIV/AIDS and other communicable diseases. 29 The World Bank The Gambia Country Survey 2012 VI. Overall Impressions of the World Bank (continued) Importance versus Effectiveness – Sector Analysis (continued)  Bank not so good on priority issues: Areas in this quadrant were those for which respondents indicated a high level of importance, but gave the Bank a relatively low rating of effectiveness. These were just three areas in this quadrant:  Helping to increase professional skills, employment and income generation, specifically for young people (although this is on the borderline of the Bank being good);  Helping to improve basic infrastructure (although this is on the borderline of the Bank being good); and  Helping to strengthen the government ’s effectiveness.  Bank not so good, but issue not perceived to be a priority : Areas in this quadrant were those for which respondents gave the Bank a relatively low rating of effectiveness and a moderate level of importance. These areas were (in order of mean importance):  Helping to strengthen the fisheries sector (although this is on the borderline of being more of a priority);  Helping to strengthen the capacity of civil society and private sector organizations;  Helping to empower local communities;  Helping to improve the quality of life in urban areas;  Helping to integrate The Gambia into the global and/or sub-regional economy;  Helping to improve the legal and regulatory systems;  Helping to improve nutrition for vulnerable groups;  Fighting against corruption;  Helping to strengthen environment and natural resources management;  Help strengthening the national statistical system (although this is on the borderline of the Bank being good);  Helping The Gambia adapt to/avert risk of climate change; and  Ensuring that attention is paid to gender disparities (although this is on the borderline of the Bank being good).  Bank good, but issue not perceived to be a priority: Areas in this quadrant were those for which respondents indicated a moderate level of importance, but gave the Bank a relatively high rating of effectiveness. There was just one area in this quadrant:  Helping to expand internet connectivity. 30 The World Bank The Gambia Country Survey 2012 VI. Overall Impressions of the World Bank (continued) Respondents were asked a variety of questions regarding the Bank’s programs, poverty mission, personal relationships, collaborations/partnerships, knowledge, and day-to-day operations.  There were several instances in which there were significant differences between stakeholder groups in their ratings of the Bank across these areas. For the most part, employees of ministries and respondents from independent government institutions, academia, and other organizations tended to have the highest ratings whereas respondents from the office of the President, bilateral or multilateral agencies, and NGOs tended to have the lowest ratings. Those areas for which there were significant stakeholder group differences were:  “Overall the Bank currently plays a relevant role in development in The Gambia”;  “The Bank’s work is aligned with what I consider the development priorities for this country”;  “The Bank’s work reflects its own mission of poverty reduction”;  “The World Bank collaborates with other donors here”;  “The World Bank is responsive”;  “The Bank is an effective catalyst for discussion on issues related to poverty”;  “In general, the strategies that the Bank recommends are sustainable over time ”;  “The World Bank ’s work promotes country ownership of development strategies”;  “Ability to adapt its kno wledge to your country’s needs”;  “Ensuring its staff is accessible”;  “Providing sound policy and economic advice”;  “Straightforwardness in its dealings with you”;  “Maintaining consistent messages”;  “Promoting the inclusion of local communities in the development of strategies ”;  “Promoting the inclusion of civil society in the development of strategies ”;  “Promoting the inclusion of local project experts in the development of strategies”;  “Promoting the inclusion of private sector in the development of strategies”;  “The Bank disburses funds promptly”;  “The Bank helps to build capacity at the community level”; and  “The Bank helps to build capacity of government officials ”. 31 The World Bank The Gambia Country Survey 2012 VI. Overall Impressions of the World Bank (continued)  There were significant differences between geographic locations in their ratings of the Bank across four of these areas.  Respondents from the West Coast had the highest ratings for the Bank’s effectiveness at “The Bank effectively monitors and evaluates the projects and programs it supports”, “The Bank helps to strengthen institutional capacity”, and “The Government supports and takes responsibility for development efforts in The Gambia” whereas respondents from Other areas had significantly lower ratings for the Bank’s effectiveness ; and  Respondents from the West Coast had significantly higher ratings for the Bank’s effectiveness at “The Bank’s procurement requirements are reasonable” compared to respondents from Banjul and Other areas.  Ratings across all stakeholder groups and geographic locations can be found in the Appendix. 32 The World Bank The Gambia Country Survey 2012 VI. Overall Impressions of the World Bank (continued) Bank Programs in The Gambia  In terms of the Bank’s programs in The Gambia, the Bank currently playing a relevant role in development in The Gambia received the highest mean level of agreement, 7.3, across all respondents, on a 10-point scale with 1 being strongly disagree and 10 being strongly agree.  The Bank’s effectiveness at lending in a way that promotes effective development received a mean rating of 7.3 across all respondents on a 10-point scale with 1 being not at all effective and 10 being very effective. 33 The World Bank The Gambia Country Survey 2012 VI. Overall Impressions of the World Bank (continued) Poverty Mission  In terms of the Bank’s poverty mission in The Gambia, the Bank being an effective catalyst for discussion on issues related to poverty received the highest mean level of agreement, 7.3, across all respondents, on a 10-point scale with 1 being strongly disagree and 10 being strongly agree.  The Bank’s effectiveness at giving appropriate priority to poverty reduction received a mean rating of 7.8 across all respondents on a 10-point scale with 1 being not at all effective and 10 being very effective. 34 The World Bank The Gambia Country Survey 2012 VI. Overall Impressions of the World Bank (continued) Personal Relationships  In terms of the Bank’s personal relationships in The Gambia, respondents liking to work/ interact with Bank staff received the highest mean level of agreement, 7.8, across all respondents, on a 10-point scale with 1 being strongly disagree and 10 being strongly agree.  In terms of maintaining relationships with clients and stakeholders in The Gambia, the Bank’s effectiveness at being straightforward in its dealings received the highest mean rating, 7.8, across all respondents, on a 10-point scale with 1 being not at all effective and 10 being very effective. 35 The World Bank The Gambia Country Survey 2012 VI. Overall Impressions of the World Bank (continued) Collaboration/Partnerships  In terms of the Bank’s collaborations in The Gambia, the Bank helping to strengthen institutional capacity received the highest mean level of agreement, 7.7, across all respondents, on a 10-point scale with 1 being strongly disagree and 10 being strongly agree.  The Bank’s effectiveness at promoting the inclusion of local project experts and local communities in the development of strategies both received the highest mean rating, 6.8, on a 10-point scale with 1 being not at all effective and 10 being very effective. 36 The World Bank The Gambia Country Survey 2012 VI. Overall Impressions of the World Bank (continued) Knowledge  In terms of the Bank’s effectiveness at being a knowledge base in The Gambia, the Bank’s technical competence received the highest mean rating, 8.7, across all respondents, on a 10-point scale with 1 being not at all effective and 10 being very effective. 37 The World Bank The Gambia Country Survey 2012 VI. Overall Impressions of the World Bank (continued) Day-to-Day Operations  In terms of the Bank’s day-to-day operations in The Gambia, the Bank effectively monitoring and evaluating its projects and programs received the highest mean level of agreement, 7.3, across all respondents, on a 10-point scale with 1 being strongly disagree and 10 being strongly agree. 38 The World Bank The Gambia Country Survey 2012 VII. The Future Role of the World Bank in The Gambia Role Significance  The Bank was expected to play a very significant role in The Gambia’s development over the medium term, receiving a mean rating of 9.2 across all respondents on a 10-point scale with 1 being not a significant role and 10 being very significant role.  Although it was not a significant difference, respondents from the office of the President gave the highest ratings for the Bank’s role sig nificance whereas respondents from NGOs gave the lowest ratings.  Respondents across all geographic locations gave statistically similar ratings for the Bank’s role significance in The Gambia. 39 The World Bank The Gambia Country Survey 2012 VII. The Future Role of the World Bank in The Gambia (cont.) Making the Bank of Greater Value  Nearly half of all respondents indicated that the World Bank should reduce the complexity of obtaining Bank financing to make itself of greater value in The Gambia. 40 The World Bank The Gambia Country Survey 2012 VII. The Future Role of the World Bank in The Gambia (cont.) Attributing Reform Effort Failures  Respondents indicated that they most often attributed failures of World Bank-assisted reform efforts to inadequate government capacity, reforms not being well thought out in light of challenges in The Gambia, and the government working inefficiently. 41 The World Bank The Gambia Country Survey 2012 VIII. Communication and Outreach Information Sources  Two-thirds of all respondents indicated that they got most of their information about economic and social development issues in The Gambia from local newspapers. The Internet and local television were also popular information sources.  The majority of respondents across all stakeholder groups and all geographic locations indicated that they got most of their information about economic and social development issues in The Gambia from local newspapers. 42 The World Bank The Gambia Country Survey 2012 VIII. Communication and Outreach (continued) Information Sources (continued)  The majority of respondents were again most likely to utilize local newspapers for information about the Bank’s development activities in The Gambia. The Internet, Bank website, and local television were also popular information sources. 43 The World Bank The Gambia Country Survey 2012 VIII. Communication and Outreach (continued) Information Sources (continued)  Over half of all respondents indicated they would prefer to receive information from the World Bank through the World Bank website. E-newsletters, workshops/conferences, and face to face meetings were also popular preferred information sources. 44 The World Bank The Gambia Country Survey 2012 VIII. Communication and Outreach (continued) Internet Access  The vast majority of all respondents indicated that they had access to the Internet.  Respondents from Other areas were significantly less likely to have Internet access compared to respondents from the West Coast and Banjul.  Respondents across all stakeholder groups had statistically similar Internet access.  Nearly three-quarters of all respondents indicated that when they access the Bank website, they utilized a high speed Internet connection.  Respondents across all stakeholder groups and geographic locations had statistically similar rates of usage of high speed and dial-up connections. 45 The World Bank The Gambia Country Survey 2012 VIII. Communication and Outreach (continued) Website Usage  More than two-thirds of all respondents indicated that they had used the Bank’s website.  Employees of ministries and respondents from bilateral or multilateral agencies were significantly more likely to have used the World Bank’s website compared to respondents from other stakeholder groups.  Respondents from Other areas were significantly less likely to have used the World Bank’s website compared to respondents from Banjul and the West Coast.  Of those respondents who used the Bank’s website, the vast majority indicated that they used the World Bank’s main website.  Respondents from all stakeholder groups and across all geographic locations had statistically similar rates of usage for the Bank’s main and country websites. 46 The World Bank The Gambia Country Survey 2012 VIII. Communication and Outreach (continued) Website Usage  Nearly all respondents indicated that they used the Bank’s website in English.  Respondents who used the Bank’s website indicated that they were looking for project information, country information, or data. 47 The World Bank The Gambia Country Survey 2012 VIII. Communication and Outreach (continued) Website Evaluation  Among those respondents who utilized the World Bank’s websites, respondents finding the information on the Bank’s websites useful received the highest mean level of agreement, 8.2, across all respondents, on a 10-point scale with 1 being strongly disagree and 10 being strongly agree.  Respondents from the office of the President and academia had significantly lower levels of agreement that they find the information on the Bank’s websites useful compared to respondents from other stakeholder groups. Respondents across all stakeholder groups had statistically similar levels of agreement that they find the Bank websites easy to navigate.  Respondents across all geographic locations had statistically similar levels of agreement that they find the information on the Bank’s websites useful and that they find the Bank websites easy to navigate. 48 The World Bank The Gambia Country Survey 2012 VIII. Communication and Outreach (continued) The World Bank’s Knowledge Space  The Bank’s Knowledge Space being a valuable source of information related to development in The Gambia received a mean level of agreement of 7.8, across all respondents, on a 10-point scale with 1 being strongly disagree and 10 being strongly agree.  Respondents from the office of the President, academia, and other organizations had significantly lower levels of agreement regarding the value of the Bank’s Knowledge Space compared to respondents from other stakeholder groups.  Respondents across all geographic locations had statistically similar levels of agreement regarding the value of the Bank’s Knowledge Space. 49 The World Bank The Gambia Country Survey 2012 VIII. Communication and Outreach (continued) Access to Information  Most respondents indicated that they were not aware of the Bank’s Access to Information Policy.  Respondents across all stakeholder groups and geographic locations had statistically similar levels of awareness of the Bank’s Access to Information Policy.  Less than a quarter of all respondents indicated that they had requested information from the Bank in the past year.  Respondents across all stakeholder groups and geographic locations had statistically similar rates of requesting information from the Bank. 50 The World Bank The Gambia Country Survey 2012 VIII. Communication and Outreach (continued) Access to Information (continued)  Of those who had requested information from the Bank in the past year, nearly half indicated that they were able to obtain this information.  Respondents across all stakeholder groups and geographic locations had statistically similar rates of obtaining information from the Bank. 51 The World Bank The Gambia Country Survey 2012 VIII. Communication and Outreach (continued) Communication and Outreach Efforts  In terms of the Bank’s communication and outreach efforts in The Gambia, respondents had the same levels of agreement that “When I need information from the World Bank I know how to find it” and that “The Bank is appropriately responsive to my information requests and inquiries”, both receiving a mean rating of 6.9, across all respondents, on a 10-point scale with 1 being strongly disagree and 10 being strongly agree.  Respondents from other organizations had the highest levels of agreement that “When I need information from the World Bank I know how to find it” whereas respondents from the office of the President and academia had significantly lower levels of agreement. Respondents across all stakeholder groups had statistically similar levels of agreement that “The Bank is appropriately responsive to my information requests and inquiries”.  Respondents from all geographic locations had statistically similar levels of agreement that “When I need information from the World Bank I know how to find it” and that “The Bank is appropriately responsive to my information requests and inquiries”. 52 The World Bank The Gambia Country Survey 2012 IX. Appendices A. Responses to All Questions across All Respondents ..................... 54 B. Responses to All Questions by Stakeholder Groups ..................... 68 C. Responses to All Questions by Geographic Locations ................... 84 D. World Bank Client Survey 2012 – The Gambia Questionnaire ..... 95 THE GAMBIA IN AFRICA 53 The World Bank The Gambia Country Survey 2012 Appendix A: Responses to All Questions across All Respondents Total Response Number = 150 A. Background Information 1. Which of the following best describes your current position? Percentage of Respondents Employee of a Ministry, Ministerial Department or Implementation Agency 29.7% Private Sector 20.9% Bilateral or Multilateral Agency 13.5% NGOs (including CBOs) 13.5% Independent Government Institution (i.e., Regulatory Agency, Central Bank) 6.8% Other 6.8% Academia or Research Institute 4.7% Office of the President, Prime Minister, Minister, Parliamentarian 2.0% Local Government Office or Staff 1.4% Trade Union 0.7% 2. Please identify the primary specialization of your work. Percentage of Respondents Agriculture, Agribusiness, Forestry 21.8% Other 21.8% Social Services (e.g., Education, Health) 21.1% Finance, Banking, Insurance 10.9% Economic Management 8.2% Communications, Information Services 5.4% Environment, Natural Resource Management 4.8% Commerce, Trade and Manufacturing 3.4% Infrastructure (e.g., Transport, Water, Energy, Telecommunications) 1.4% Law, Justice 1.4% 3. Familiarity with the World Bank N Mean SD How familiar are you with the work of the World Bank in The Gambia on a scale of 1- 143 5.34 2.74 10, 1 meaning “not familiar at all”, 10 meaning “extremely familiar"? 4. How long have you been involved with (or a close observer of) the Percentage of Respondents World Bank's activities? Less than one year 10.9% One to three years 32.8% More than three years 56.2% 5. Which best represents your geographic location? Percentage of Respondents Banjul 66.2% West Coast 27.0% North Bank 2.7% Central River 2.0% Upper River 2.0% 54 The World Bank The Gambia Country Survey 2012 B. General Issues Facing The Gambia 1. Perspective on the Next Generation N Mean SD On a scale of 1-10, 1 meaning “extremely pessimistic”, 10 meaning “extremely optimistic”, please indicate your perspective on the future of the next generation in 133 6.81 2.15 The Gambia. Percentage of Respondents 2. Please identify which one of these you consider the first (second) Most 2nd Most most important development priority. Important Important Combined Agriculture development (crop production, processing)/ Food security 20.9% 13.8% 34.6% Government effectiveness/governance 20.0% 11.0% 31.0% Access to health services, quality of health care 14.8% 15.6% 30.4% Skills development, employment and income generating opportunities, 13.0% 13.8% 26.8% specifically for young people Improving basic infrastructure (port, electricity, roads) 4.3% 8.3% 12.6% Access to basic education, quality of basic education 6.1% 4.6% 10.7% Macro-economic growth 5.2% 4.6% 9.8% Enhancing opportunities for private sector investment including foreign 1.7% 6.4% 8.2% investment Higher education 4.3% 3.7% 8.0% Strengthening the capacity of civil society and private sector 2.6% 4.6% 7.2% organizations Agriculture development (livestock) 0.0% 3.7% 3.7% Improving the effectiveness of the legal and regulatory system 1.7% 0.9% 2.7% Improve nutrition for vulnerable groups 1.7% 0.9% 2.7% Fight against corruption 2.6% 0.0% 2.6% Improving public financial management and procurement 0.0% 1.8% 1.8% Expanding internet connectivity 0.0% 1.8% 1.8% Improving trade and exports 0.9% 0.9% 1.8% Empower local communities 0.9% 0.9% 1.8% Improving environmental quality and protecting natural resources 1.7% 0.0% 1.7% Fight against HIV/AIDS and other communicable diseases 0.0% 0.9% 0.9% Mitigate the effects of climate change 0.0% 0.9% 0.9% Fishery 0.0% 0.0% 0.0% Mitigate gender inequality 0.0% 0.0% 0.0% Promote regional cooperation 0.0% 0.0% 0.0% Strengthening the national statistical system 0.0% 0.0% 0.0% Improving the quality of life in urban areas 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 55 The World Bank The Gambia Country Survey 2012 B. General Issues Facing The Gambia (continued) 3. Which TWO areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in The Gambia? (Choose only TWO) (Responses Combined) Skills development, employment and income generating opportunities, 43.0% specifically for young people Agriculture development (crop production, processing)/ Food security 37.6% Government effectiveness/governance 23.7% Access to basic education, quality of basic education 16.1% Access to health services, quality of health care 15.1% Enhancing opportunities for private sector investment including foreign 14.0% investment Fight against corruption 8.6% Macro-economic growth 5.4% Improving basic infrastructure (port, electricity, roads) 5.4% Fight against HIV/AIDS and other communicable diseases 3.2% Improving the effectiveness of the legal and regulatory system 3.2% Improving trade and exports 3.2% Higher education 2.2% Fishery 2.2% Empower local communities 2.2% Agriculture development (livestock) 1.1% Improve nutrition for vulnerable groups 1.1% Improving public financial management and procurement 1.1% Improving the quality of life in urban areas 1.1% Other 1.1% Improving environmental quality and protecting natural resources 0.0% Mitigate gender inequality 0.0% Promote regional cooperation 0.0% Mitigate the effects of climate change 0.0% Strengthening the national statistical system 0.0% Expanding internet connectivity 0.0% Strengthening the capacity of civil society and private sector organizations 0.0% 56 The World Bank The Gambia Country Survey 2012 B. General Issues Facing The Gambia (continued) 4. Which TWO areas below do you believe would contribute most to Percentage of Respondents generating faster economic growth in The Gambia? (Choose only TWO) (Responses Combined) Agriculture development (crop production, processing)/ Food security 37.9% Skills development, employment and income generating opportunities, 31.7% specifically for young people Government effectiveness/governance 28.3% Enhancing opportunities for private sector investment including foreign 17.9% investment Improving basic infrastructure (port, electricity, roads) 14.5% Improving trade and exports 14.5% Access to basic education, quality of basic education 11.7% Access to health services, quality of health care 8.3% Fight against corruption 7.6% Strengthening the capacity of civil society and private sector organizations 4.1% Empower local communities 4.1% Higher education 3.4% Improving public financial management and procurement 3.4% Fight against HIV/AIDS and other communicable diseases 2.1% Agriculture development (livestock) 2.1% Improving the effectiveness of the legal and regulatory system 1.4% Improve nutrition for vulnerable groups 1.4% Improving the quality of life in urban areas 1.4% Improving environmental quality and protecting natural resources 0.7% Fishery 0.7% Promote regional cooperation 0.7% Other 0.7% Mitigate gender inequality 0.0% Mitigate the effects of climate change 0.0% Strengthening the national statistical system 0.0% Expanding internet connectivity 0.0% 57 The World Bank The Gambia Country Survey 2012 C. Overall Attitudes toward the World Bank Overall Effectiveness N Mean SD 1. Overall, please rate your impression of the World Bank’s effectiveness in The 139 6.65 2.15 Gambia, on a scale of 1-10, 1 being “not effective at all”, 10 being “very effective”? 2. To what extent do the World Bank's financial instruments meet the needs of The Gambia, on a scale of 1-10, 1 meaning “to no degree at all”, 10 meaning “to a very 131 6.31 2.19 significant degree”? 3. To what extent does the World Bank meet the needs of The Gambia for knowledge services (e.g., research, analysis, technical assistance), on a scale of 1-10, 1 meaning 127 5.98 2.44 “to no degree at all”, 10 meaning “to a very significant degree”? 4a. Based on your observations of the World Bank in The Gambia, what do Percentage of Respondents you think the Bank considers its top priorities in The Gambia? (Responses Combined) (Choose no more than TWO) Access to basic education, quality of basic education 35.7% Macro-economic growth 35.0% Government effectiveness/governance 23.8% Agriculture development (crop production, processing)/ Food security 18.2% Improving public financial management and procurement 15.4% Enhancing opportunities for private sector investment including foreign 7.0% investment Skills development, employment and income generating opportunities, 6.3% specifically for young people Access to health services, quality of health care 5.6% Fight against HIV/AIDS and other communicable diseases 4.9% Improving trade and exports 4.9% Improving basic infrastructure (port, electricity, roads) 4.2% Fishery 4.2% Fight against corruption 3.5% Higher education 3.5% Improving the effectiveness of the legal and regulatory system 3.5% Improving environmental quality and protecting natural resources 2.1% Expanding internet connectivity 2.1% Strengthening the capacity of civil society and private sector organizations 2.1% Mitigate gender inequality 1.4% Empower local communities 1.4% Other 1.4% Agriculture development (livestock) 0.7% Strengthening the national statistical system 0.7% Improve nutrition for vulnerable groups 0.0% Promote regional cooperation 0.0% Mitigate the effects of climate change 0.0% Improving the quality of life in urban areas 0.0% 58 The World Bank The Gambia Country Survey 2012 C. Overall Attitudes toward the World Bank (continued) 4b. Based on your observations of the World Bank in The Gambia, where Percentage of Respondents would it be most productive for the Bank to focus most of its resources (Responses Combined) in its support of country priorities? (Choose no more than TWO) Skills development, employment and income generating opportunities, 33.1% specifically for young people Agriculture development (crop production, processing)/ Food security 29.0% Government effectiveness/governance 14.5% Access to basic education, quality of basic education 14.5% Enhancing opportunities for private sector investment including foreign 14.5% investment Improving basic infrastructure (port, electricity, roads) 13.1% Macro-economic growth 10.3% Access to health services, quality of health care 9.7% Strengthening the capacity of civil society and private sector organizations 7.6% Improving public financial management and procurement 5.5% Fight against corruption 4.8% Higher education 4.8% Improving trade and exports 4.8% Improving the effectiveness of the legal and regulatory system 3.4% Improving environmental quality and protecting natural resources 3.4% Agriculture development (livestock) 2.8% Fishery 1.4% Improve nutrition for vulnerable groups 1.4% Promote regional cooperation 1.4% Mitigate the effects of climate change 1.4% Expanding internet connectivity 1.4% Empower local communities 1.4% Improving the quality of life in urban areas 1.4% Fight against HIV/AIDS and other communicable diseases 0.0% Mitigate gender inequality 0.0% Strengthening the national statistical system 0.0% Other 0.0% 5. In your opinion, what should be the level of involvement of the World Percentage of Respondents Bank in The Gambia’s development strategies? The Bank should be more involved 86.3% The Bank is currently involved at an optimum level 5.5% The Bank should be less involved 0.7% The Bank shouldn’t be involved at all 2.7% Don’t know/refused 4.8% 59 The World Bank The Gambia Country Survey 2012 C. Overall Attitudes toward the World Bank (continued) 6. In broad terms of economic and social development, what is Percentage of Respondents the “greatest” value brought by the World Bank to The Greatest nd 2 Greatest Gambia? What is the “second greatest” value? Value Value Combined Financial resources 35.0% 16.8% 51.8% Policy and economic advice 22.9% 28.5% 51.3% Technical advice 16.4% 19.0% 35.4% Ability to build implementation capacity 7.9% 8.8% 16.6% The Bank’s knowledge 7.9% 5.8% 13.7% Donor coordination 5.0% 8.0% 13.0% Lending when others won’t 3.6% 6.6% 10.1% Ability to mobilize resources 1.4% 3.6% 5.1% None of the above 2.1% 1.5% 3.6% Other 0.7% 1.5% 2.2% Convener/facilitator 0.7% 0.0% 0.7% 7. Which of the following do you identify as the Bank’s greatest weaknesses Percentage of Respondents in its work in The Gambia? (Choose no more than TWO) (Combined Responses) Too bureaucratic in its operational policies and procedures 42.5% World Bank procedures too slow and complex to show results on the ground 27.6% in reasonable time Not enough public disclosure of its work 25.4% Imposing technocratic solutions without regard to political realities 17.9% The Bank's instruments are not flexible enough to respond to country needs 15.7% Not exploring alternative policy options 11.2% The interventions of the World Bank are inadequately aligned with country 10.4% priorities The Bank is too influenced by the US or others 6.0% Other 4.5% Staff too inaccessible 3.7% Bank management is not accessible 3.7% Bank staff are arrogant in their approach 0.0% 60 The World Bank The Gambia Country Survey 2012 C. Overall Attitudes toward the World Bank (continued) 8. Which TWO of the following areas do you think would be most valuable for Percentage of Respondents the Bank to focus its research efforts on in the next few years in The (Responses Combined) Gambia? (Choose no more than TWO) Agricultural production/Food security 32.7% Education 23.1% Health 19.7% Enhanced business environment for private sector development 16.3% Rural development 16.3% Poverty 15.6% Governance 12.9% Energy 10.2% Labor markets/job creation 9.5% Public sector performance 6.1% Environmental sustainability/natural resources management 5.4% Monitoring and evaluation 4.8% Social protection 4.1% Urban/metropolitan development 4.1% Anti-corruption 3.4% Agri-business 2.7% Other 2.7% Transport 1.4% Water and sanitation 1.4% Public expenditure 1.4% Improving equality of opportunity 1.4% Climate change 1.4% Service sector expansion 1.4% Financial markets 0.0% 9. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank work Percentage of Respondents with more in your country to ensure better development results there? (Combined Responses) (Choose no more than TWO) Private sector 39.9% Community Based Organizations (CBOs) 36.4% NGOs 35.7% Beneficiaries 30.8% Local Government 21.7% Donor community 11.9% Other 4.9% Parliament 2.8% Media 2.8% Faith-based organizations 1.4% 61 The World Bank The Gambia Country Survey 2012 C. Overall Attitudes toward the World Bank (continued) On a scale of 1-10, with 1 meaning you strongly disagree, 10 meaning you strongly Level of Agreement agree, please respond to the following statements about the World Bank in The Gambia. N Mean SD 10. Overall the Bank currently plays a relevant role in development in The Gambia 136 7.33 2.14 11. The Bank’s work is aligned with what I consider the development priorities for this 133 6.59 2.31 country 12. The Bank’s work reflects its own mission of poverty reduction 117 6.77 2.50 13. The World Bank recommends programs and strategies that are realistic for The 124 6.45 2.29 Gambia 14. The World Bank treats clients and stakeholders in The Gambia with respect 121 7.61 1.97 15. The World Bank collaborates with other donors here 109 7.37 2.21 16. The World Bank is responsive 125 6.90 2.30 17. Overall I like to work/interact with Bank staff 128 7.77 2.10 18. The Bank is an effective catalyst for discussion on issues related to poverty 118 7.32 2.34 19. In general, the strategies that the Bank recommends are sustainable over time 112 6.56 2.22 20. The World Bank’s work promotes country ownership of development strategies 117 6.53 2.45 21. The Bank’s work promotes the empowerment of poor people to participate in 125 6.38 2.58 development 22. The World Bank imposes reasonable conditions on its lending 112 5.95 2.62 23. The Bank gives appropriate priority to growth issues 123 7.03 2.11 62 The World Bank The Gambia Country Survey 2012 D. The Work of the World Bank How important is it for the World Bank to be involved in that Importance Effectiveness particular area of work in The Gambia? How effective do you believe the World Bank is in terms of having a positive impact on that area of development in The Gambia? (Asked on a 5-point importance/effectiveness scale, 1 being Not at all, 5 being Very; converted to a 10-point scale for analysis) N Mean SD N Mean SD 1. Helping to reduce poverty 135 9.55 1.31 121 6.76 2.38 2. Helping to strengthen the government's effectiveness 118 8.78 2.09 111 5.99 2.36 3. Helping to increase access and quality of health services, including the fight against HIV/AIDS and other 125 8.58 2.28 112 6.79 2.33 communicable diseases 4. Helping to bring about macro-economic growth 125 9.06 1.62 118 7.20 2.28 5. Fighting against corruption 119 8.03 2.37 108 5.27 2.52 6. Helping to increase access and quality of basic education 125 9.33 1.37 117 8.23 2.09 7. Helping to strengthen higher education 123 8.83 1.59 114 6.76 2.41 8. Helping to improve the legal and regulatory systems 114 8.14 2.10 99 5.95 2.43 9. Helping to increase professional skills, employment and 121 8.98 1.74 110 6.34 2.45 income generation, specifically for young people 10. Helping to strengthen environment and natural resources 115 8.02 2.07 103 6.07 2.13 management 11. Helping to improve basic infrastructure (port, electricity, 122 8.88 1.92 112 6.32 2.53 roads) 12. Helping to improve the investment climate for private 116 8.80 1.84 105 6.61 2.16 sector growth and attracting foreign investment 13. Helping to strengthen the agricultural sector/food security 126 9.32 1.54 112 6.93 2.28 14. Helping to strengthen the fisheries sector 118 8.44 1.92 107 5.88 2.28 15. Ensuring that attention is paid to gender disparities 119 7.50 2.38 104 6.30 2.39 16. Helping to integrate The Gambia into the global and/or 121 8.23 1.91 103 5.85 2.22 sub-regional economy 17. Helping to improve nutrition for vulnerable groups 117 8.04 2.39 102 6.23 2.73 18. Helping The Gambia adapt to/avert risk of climate change 114 7.79 2.30 102 5.70 2.15 19. Helping to strengthen the public financial management 45 8.75 2.12 40 7.36 2.64 and procurement system 20. Help strengthening the national statistical system 121 7.86 2.41 102 6.32 2.17 21. Helping to expand internet connectivity 116 7.91 2.65 95 6.54 2.58 22. Helping to strengthen the capacity of civil society and 124 8.39 2.04 104 6.13 2.54 private sector organizations 23. Helping to empower local communities 119 8.36 2.30 105 6.19 2.70 24. Helping to improve the quality of life in urban areas 114 8.24 2.13 104 5.98 2.64 63 The World Bank The Gambia Country Survey 2012 E. The Way the World Bank does Business Please rate the World Bank in terms of its effectiveness vis-à-vis the particular Level of Effectiveness attribute/activity listed below using a 1-5 scale, 1 meaning “not effective at all”, 5 meaning “very effective” (converted to a 10-point scale for analysis) N Mean SD 1. Technical competence 123 8.74 1.89 2. Producing “knowledge” (studies, analyses) that is useful 117 8.21 2.10 3. Making the results of studies and analyses readily available 117 7.44 2.36 4. Sharing knowledge about international best practices 117 7.79 2.21 5. Ability to adapt its knowledge to your country’s needs 114 7.02 2.31 6. Ensuring its staff is accessible 115 7.01 2.49 7. Providing sound policy and economic advice 114 7.99 2.19 8. Straightforwardness in its dealings with you 112 7.81 2.29 9. Maintaining consistent messages 107 7.35 2.45 10. Promoting the inclusion of local communities in the development of strategies 110 6.81 2.72 11. Promoting the inclusion of civil society in the development of strategies 112 6.56 2.63 12. Promoting the inclusion of local project experts in the development of strategies 119 6.84 2.59 13. Promoting the inclusion of private sector in the development of strategies 120 6.66 2.22 14. Giving appropriate priority to poverty reduction 125 7.77 2.38 15. Lending in a way that promotes effective development 112 7.31 2.34 F. Project/Program Related Issues Please rate how much you agree with the following statements on a 1-10 scale, Level of Agreement 1 meaning you “strongly disagree”, 10 meaning you “strongly agree”. N Mean SD 1. The Bank is flexible in terms of adjusting to changing circumstances 70 5.81 2.42 2. The Bank disburses funds promptly 72 5.93 3.14 3. The Bank works efficiently 75 7.07 2.46 4. The Bank effectively monitors and evaluates the projects and programs it 72 7.29 2.45 supports 5. The Bank helps to build capacity at the community level 71 6.76 2.47 6. The Bank helps to build capacity of government officials 72 7.17 2.13 7. The Bank provides strategic advice and helps strengthening country systems 73 7.33 2.27 8. The Bank and partners in government collaborate well together on Bank 73 7.41 2.25 supported programs and projects in The Gambia 9. The Bank helps to strengthen institutional capacity 76 7.68 1.99 10. The Government supports and takes responsibility for development efforts in 77 7.47 2.14 The Gambia 11. The Bank’s procurement requirements are reasonable 69 6.77 2.34 64 The World Bank The Gambia Country Survey 2012 G. The Future Role of the World Bank in The Gambia The Bank’s Role N Mean SD 1. How significant a role do you believe the World Bank should play in The Gambia’s development over the medium term in the near future? (1 meaning that the Bank should 132 9.19 1.38 not play a significant role at all, 10 meaning that the Bank should play a very significant role) 2. Which of the following should the World Bank do to make itself of greater Percentage of Respondents value in The Gambia? (Choose only ONE) Reduce the complexity of obtaining World Bank financing 42.4% Offer more innovative financial products 13.6% Improve the quality of its experts as related to The Gambia’s specific challenges 12.1% Improve the competitiveness of its financing compared to markets 10.6% Offer more innovative knowledge services 9.8% Other 6.1% Focus primarily on advice and advocacy issues 5.3% 3. When World Bank assisted reform efforts fail or are slow to take place, which Percentage of Respondents TWO of the following would you attribute this to? (Choose TWO only) (Combined Responses) Lack of/inadequate levels of capacity in government 40.7% Reforms are not well thought out in light of country challenges 33.3% Government works inefficiently/too slowly 31.9% Political pressures and obstacles 23.0% There is not an adequate level of citizen/civil society participation 20.0% Poor donor coordination 17.8% The World Bank works inefficiently/too slowly 13.3% Other 0.7% 65 The World Bank The Gambia Country Survey 2012 H. Communication and Outreach 1. From where do you get most of your information about economic and Percentage of Respondents social development issues in The Gambia? (Choose no more than TWO) (Combined Responses) Local newspapers 66.2% Internet 36.6% Local television 31.0% Local radio 14.8% Periodicals 14.8% International television 12.0% International radio 6.3% Other 4.9% International newspapers 3.5% Social media: Facebook, Twitter, Youtube 1.4% 2. From where do you get most of your information about the World Bank’s Percentage of Respondents development activities in The Gambia? (Choose no more than TWO) (Combined Responses) Local newspapers 50.7% Internet 27.1% World Bank website 24.3% Local television 21.4% Local radio 13.6% World Bank publications, materials 13.6% World Bank conferences, seminars, workshops 10.7% Direct contact/interaction with World Bank staff 10.0% International radio 3.6% Periodicals 3.6% Other 3.6% International newspapers 1.4% International television 1.4% Blogs 0.7% 3. How you would prefer to receive information from the World Bank? Percentage of Respondents (Choose no more than TWO) (Combined Responses) World Bank website 55.6% e-Newsletters 44.4% Workshops/conferences 25.4% Face to face meetings/discussions 21.1% Social media (Facebook, Twitter, YouTube) 12.0% Other 10.6% Mobile phones 2.1% Blogs 0.0% 4. Are you aware of the World Bank’s Access to information Policy under which the Bank will now disclose any information in its possession that is not Percentage of Respondents on a list of exceptions? Yes 16.1% No 83.9% 66 The World Bank The Gambia Country Survey 2012 H. Communication and Outreach (continued) 5. Have you requested information from the World Bank on its activities in Percentage of Respondents the past year? Yes 17.3% No 82.7% 6. Were you able to obtain this information? Percentage of Respondents Yes 46.8% No 53.2% 7. Do you have access to the Internet? Percentage of Respondents Yes 93.3% No 6.7% 8. I use/have used the World Bank website: Percentage of Respondents Yes 68.3% No 31.7% 9. I primarily use: Percentage of Respondents The World Bank’s country website 17.4% The World Bank’s main website 82.6% 10. The Internet connection, I mainly use when visiting a World Bank website: Percentage of Respondents High speed 73.5% Dial-up 26.5% 11. When I visit the World Bank website, I am generally looking for: Percentage of Respondents Project information 33.3% Country information 26.7% Data 22.7% News 9.3% Other 8.0% 12. I generally use the World Bank’s website in: Percentage of Respondents English 98.9% French 1.1% Please rate how much you agree with the following statements on a 1-10 scale, Level of Agreement 1 meaning you “strongly disagree”, 10 meaning you “strongly agree”. N Mean SD 13. The World Bank’s Knowledge Space is a valuable source of information related 87 7.83 2.19 to development in The Gambia 14. I find the Bank websites easy to navigate 93 7.85 1.90 15. I find the information on the Bank’s websites useful 97 8.24 1.84 16. When I need information from the World Bank I know how to find it 95 6.88 2.64 17. The Bank is responsive to my information requests and inquiries 80 6.91 2.56 67 The World Bank The Gambia Country Survey 2012 Appendix B: Responses to All Questions by Stakeholder Groups A. Background Information Which of the following best describes your current position? Office of the President, Prime Employee of Ministry, Ministerial Independent Government Bilateral or Multilateral Agency Private Sector NGOs Academia, Research Institute Other Minister, Minister, Parliamentarian Dep, Implementation Agency Institution N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank in The 3 1.67 .58 41 6.39 2.55 20 5.75 2.63 29 4.38 2.86 19 4.95 2.76 10 5.80 2.78 7 5.29 2.29 12 4.42 2.54 Gambia? (Asked on a scale of 1-10, 1 meaning “Not familiar at all”, 10 meaning “Extremely familiar”) B. General Issues facing The Gambia Which of the following best describes your current position? Office of the President, Prime Employee of Ministry, Ministerial Independent Government Bilateral or Multilateral Agency Private Sector NGOs Academia, Research Institute Other Minister, Minister, Parliamentarian Dep, Implementation Agency Institution N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Please indicate your perspective on the future of the 3 5.00 3.61 37 7.22 1.80 18 6.06 1.59 26 7.00 2.21 20 7.00 2.36 10 7.50 2.32 6 6.83 2.56 11 5.55 2.34 next generation in The Gambia (Asked on a scale of 1-10, 1 meaning “Extremely pessimistic”, 10 meaning “Extremely optimistic”) Please identify which one of these you consider the first most important development priority. Office of the President, Employee of Ministry, Bilateral or Independent Academia, Percentage of Respondents Prime Minister, Minister, Ministerial Dep, Multilateral Private Sector NGOs Government Research Other Parliamentarian Implementation Agency Agency Institution Institute Government effectiveness/governance 0.0% 34.4% 18.8% 15.4% 31.3% 0.0% 0.0% 0.0% Fight against HIV/AIDS and other communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Macro-economic growth 0.0% 6.3% 0.0% 3.8% 6.3% 0.0% 33.3% 0.0% Fight against corruption 0.0% 0.0% 0.0% 11.5% 0.0% 0.0% 0.0% 0.0% Access to basic education, quality of basic education 0.0% 3.1% 6.3% 11.5% 0.0% 0.0% 0.0% 22.2% Higher education 0.0% 0.0% 6.3% 3.8% 6.3% 0.0% 0.0% 22.2% Access to health services, quality of health care 0.0% 6.3% 31.3% 3.8% 25.0% 28.6% 0.0% 22.2% Improving the effectiveness of the legal and regulatory system 0.0% 0.0% 6.3% 3.8% 0.0% 0.0% 0.0% 0.0% Skills development, employment and income generating opportunities, 0.0% 18.8% 12.5% 3.8% 6.3% 14.3% 50.0% 11.1% specifically for young people Improving environmental quality and protecting natural resources 0.0% 3.1% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% Improving basic infrastructure (port, electricity, roads) 0.0% 9.4% 6.3% 0.0% 0.0% 14.3% 0.0% 0.0% Enhancing opportunities for private sector investment including foreign 0.0% 0.0% 0.0% 7.7% 0.0% 0.0% 0.0% 0.0% investment Agriculture development (crop production, processing)/ Food security 100.0% 18.8% 0.0% 30.8% 25.0% 28.6% 16.7% 11.1% Agriculture development (livestock) 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Fishery 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Improving trade and exports 0.0% 3.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Improve nutrition for vulnerable groups 0.0% 0.0% 0.0% 0.0% 0.0% 28.6% 0.0% 0.0% Mitigate gender inequality 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Promote regional cooperation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Mitigate the effects of climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Improving public financial management and procurement 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Strengthening the national statistical system 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Expanding internet connectivity 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Strengthening the capacity of civil society and private sector organizations 0.0% 0.0% 6.3% 3.8% 6.3% 0.0% 0.0% 0.0% Empower local communities 0.0% 3.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Improving the quality of life in urban areas 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 68 The World Bank The Gambia Country Survey 2012 B. General Issues facing The Gambia (continued) Then identify which one you consider the second most important development priority. Office of the President, Employee of Ministry, Bilateral or Independent Academia, Percentage of Respondents Prime Minister, Minister, Ministerial Dep, Multilateral Private Sector NGOs Government Research Other Parliamentarian Implementation Agency Agency Institution Institute Government effectiveness/governance 0.0% 10.7% 20.0% 4.0% 12.5% 0.0% 33.3% 11.1% Fight against HIV/AIDS and other communicable diseases 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% 0.0% 0.0% Macro-economic growth 50.0% 3.6% 0.0% 0.0% 6.3% 0.0% 0.0% 22.2% Fight against corruption 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Access to basic education, quality of basic education 0.0% 7.1% 13.3% 4.0% 0.0% 0.0% 0.0% 0.0% Higher education 0.0% 3.6% 0.0% 4.0% 12.5% 0.0% 0.0% 0.0% Access to health services, quality of health care 0.0% 3.6% 6.7% 24.0% 25.0% 14.3% 0.0% 44.4% Improving the effectiveness of the legal and regulatory system 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 16.7% 0.0% Skills development, employment and income generating opportunities, 50.0% 25.0% 0.0% 12.0% 18.8% 0.0% 16.7% 0.0% specifically for young people Improving environmental quality and protecting natural resources 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Improving basic infrastructure (port, electricity, roads) 0.0% 3.6% 6.7% 16.0% 0.0% 28.6% 0.0% 0.0% Enhancing opportunities for private sector investment including foreign 0.0% 10.7% 0.0% 8.0% 0.0% 14.3% 0.0% 11.1% investment Agriculture development (crop production, processing)/ Food security 0.0% 21.4% 13.3% 8.0% 12.5% 14.3% 16.7% 11.1% Agriculture development (livestock) 0.0% 0.0% 0.0% 16.0% 0.0% 0.0% 0.0% 0.0% Fishery 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Improving trade and exports 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% 0.0% 0.0% Improve nutrition for vulnerable groups 0.0% 0.0% 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% Mitigate gender inequality 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Promote regional cooperation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Mitigate the effects of climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 16.7% 0.0% Improving public financial management and procurement 0.0% 7.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Strengthening the national statistical system 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Expanding internet connectivity 0.0% 0.0% 0.0% 4.0% 6.3% 0.0% 0.0% 0.0% Strengthening the capacity of civil society and private sector organizations 0.0% 0.0% 20.0% 0.0% 12.5% 0.0% 0.0% 0.0% Empower local communities 0.0% 3.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Improving the quality of life in urban areas 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 69 The World Bank The Gambia Country Survey 2012 B. General Issues facing The Gambia (continued) Which TWO areas of development listed below do you believe would contribute most to reducing poverty in The Gambia? (Choose no more than TWO) (Combined Responses) Office of the President, Employee of Ministry, Bilateral or Independent Academia, Percentage of Respondents Prime Minister, Minister, Ministerial Dep, Multilateral Private Sector NGOs Government Research Other Parliamentarian Implementation Agency Agency Institution Institute Government effectiveness/governance 0.0% 21.4% 37.5% 14.3% 23.1% 0.0% 50.0% 37.5% Fight against HIV/AIDS and other communicable diseases 0.0% 0.0% 12.5% 0.0% 0.0% 0.0% 0.0% 12.5% Macro-economic growth 33.3% 7.1% 6.3% 7.1% 0.0% 0.0% 0.0% 0.0% Fight against corruption 0.0% 7.1% 6.3% 14.3% 15.4% 0.0% 0.0% 12.5% Access to basic education, quality of basic education 33.3% 14.3% 12.5% 14.3% 15.4% 16.7% 25.0% 25.0% Higher education 0.0% 0.0% 0.0% 0.0% 7.7% 16.7% 0.0% 0.0% Access to health services, quality of health care 0.0% 7.1% 12.5% 14.3% 7.7% 50.0% 0.0% 50.0% Improving the effectiveness of the legal and regulatory system 0.0% 0.0% 6.3% 0.0% 7.7% 0.0% 25.0% 0.0% Skills development, employment and income generating opportunities, 33.3% 57.1% 43.8% 50.0% 23.1% 16.7% 25.0% 37.5% specifically for young people Improving environmental quality and protecting natural resources 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Improving basic infrastructure (port, electricity, roads) 0.0% 7.1% 0.0% 0.0% 15.4% 16.7% 0.0% 0.0% Enhancing opportunities for private sector investment including foreign 0.0% 14.3% 12.5% 21.4% 15.4% 16.7% 0.0% 12.5% investment Agriculture development (crop production, processing)/ Food security 66.7% 46.4% 12.5% 42.9% 38.5% 50.0% 75.0% 12.5% Agriculture development (livestock) 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% Fishery 0.0% 0.0% 6.3% 0.0% 7.7% 0.0% 0.0% 0.0% Improving trade and exports 0.0% 0.0% 6.3% 0.0% 15.4% 0.0% 0.0% 0.0% Improve nutrition for vulnerable groups 0.0% 0.0% 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% Mitigate gender inequality 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Promote regional cooperation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Mitigate the effects of climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Improving public financial management and procurement 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Strengthening the national statistical system 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Expanding internet connectivity 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Strengthening the capacity of civil society and private sector organizations 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Empower local communities 0.0% 7.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Improving the quality of life in urban areas 0.0% 0.0% 0.0% 7.1% 0.0% 0.0% 0.0% 0.0% Other 0.0% 3.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 70 The World Bank The Gambia Country Survey 2012 B. General Issues facing The Gambia (continued) Which TWO areas below do you believe would contribute most to generating faster economic growth in The Gambia? (Choose no more than TWO) (Combined Responses) Office of the President, Employee of Ministry, Bilateral or Independent Academia, Percentage of Respondents Prime Minister, Minister, Ministerial Dep, Multilateral Private Sector NGOs Government Research Other Parliamentarian Implementation Agency Agency Institution Institute Government effectiveness/governance 33.3% 25.0% 25.0% 22.6% 45.0% 30.0% 14.3% 41.7% Fight against HIV/AIDS and other communicable diseases 0.0% 0.0% 10.0% 3.2% 0.0% 0.0% 0.0% 0.0% Fight against corruption 0.0% 5.0% 5.0% 9.7% 20.0% 0.0% 0.0% 8.3% Access to basic education, quality of basic education 0.0% 10.0% 10.0% 12.9% 15.0% 0.0% 0.0% 33.3% Higher education 0.0% 0.0% 0.0% 6.5% 10.0% 0.0% 0.0% 8.3% Access to health services, quality of health care 0.0% 5.0% 20.0% 6.5% 0.0% 20.0% 0.0% 16.7% Improving the effectiveness of the legal and regulatory system 0.0% 2.5% 0.0% 0.0% 5.0% 0.0% 0.0% 0.0% Skills development, employment and income generating opportunities, 33.3% 47.5% 30.0% 19.4% 30.0% 30.0% 28.6% 25.0% specifically for young people Improving environmental quality and protecting natural resources 0.0% 0.0% 5.0% 0.0% 0.0% 0.0% 0.0% 0.0% Improving basic infrastructure (port, electricity, roads) 0.0% 15.0% 10.0% 12.9% 10.0% 20.0% 14.3% 16.7% Enhancing opportunities for private sector investment including foreign 0.0% 20.0% 25.0% 19.4% 10.0% 20.0% 28.6% 8.3% investment Agriculture development (crop production, processing)/ Food security 33.3% 40.0% 20.0% 58.1% 30.0% 40.0% 42.9% 25.0% Agriculture development (livestock) 0.0% 0.0% 0.0% 3.2% 0.0% 0.0% 0.0% 16.7% Fishery 0.0% 0.0% 5.0% 0.0% 0.0% 0.0% 0.0% 0.0% Improving trade and exports 33.3% 7.5% 20.0% 12.9% 20.0% 20.0% 28.6% 0.0% Improve nutrition for vulnerable groups 0.0% 0.0% 0.0% 0.0% 0.0% 20.0% 0.0% 0.0% Mitigate gender inequality 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Promote regional cooperation 33.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Mitigate the effects of climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Improving public financial management and procurement 0.0% 7.5% 0.0% 3.2% 0.0% 0.0% 0.0% 0.0% Strengthening the national statistical system 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Expanding internet connectivity 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Strengthening the capacity of civil society and private sector organizations 0.0% 2.5% 10.0% 3.2% 0.0% 0.0% 28.6% 0.0% Empower local communities 0.0% 10.0% 5.0% 0.0% 5.0% 0.0% 0.0% 0.0% Improving the quality of life in urban areas 0.0% 0.0% 0.0% 3.2% 0.0% 0.0% 14.3% 0.0% Other 0.0% 0.0% 0.0% 3.2% 0.0% 0.0% 0.0% 0.0% C. Overall Attitudes toward the World Bank Overall Effectiveness Which of the following best describes your current position? Office of the President, Prime Employee of Ministry, Ministerial Independent Government Bilateral or Multilateral Agency Private Sector NGOs Academia, Research Institute Other Minister, Minister, Parliamentarian Dep, Implementation Agency Institution N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank’s 3 3.33 3.21 42 7.24 1.64 18 5.83 2.07 30 7.03 1.77 17 4.94 2.49 9 7.56 2.24 7 6.86 1.77 11 7.73 1.90 effectiveness in The Gambia (Asked on a scale of 1-10, 1 meaning “Not effective at all”, 10 meaning “Very effective”) World Bank's Financial Instruments Which of the following best describes your current position? Office of the President, Prime Employee of Ministry, Ministerial Independent Government Bilateral or Multilateral Agency Private Sector NGOs Academia, Research Institute Other Minister, Minister, Parliamentarian Dep, Implementation Agency Institution N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do the World Bank's financial instruments 3 3.67 3.79 41 6.66 1.54 16 5.94 1.84 26 6.12 2.39 16 4.94 2.24 9 6.67 2.83 7 7.43 1.40 11 8.00 2.28 meet the needs of The Gambia? (Asked on a scale of 1-10, 1 meaning “To no degree at all”, 10 meaning “To a very significant degree”) 71 The World Bank The Gambia Country Survey 2012 C. Overall Attitudes toward the World Bank (continued) World Bank's Knowledge Services Which of the following best describes your current position? Office of the President, Prime Employee of Ministry, Ministerial Independent Government Bilateral or Multilateral Agency Private Sector NGOs Academia, Research Institute Other Minister, Minister, Parliamentarian Dep, Implementation Agency Institution N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank meet the needs of The 3 3.33 3.21 41 6.02 1.99 15 5.87 2.59 27 6.74 2.57 15 4.27 1.91 9 6.67 2.83 6 6.67 1.97 9 6.78 2.73 Gambia for knowledge services? (Asked on a scale of 1-10, 1 meaning “To no degree at all”, 10 meaning “To a very significant degree”) Based on your observations of the World Bank in The Gambia, what do you think the Bank considers its top priorities in The Gambia? (Choose no more than TWO) (Combined Responses) Office of the President, Employee of Ministry, Bilateral or Independent Academia, Percentage of Respondents Prime Minister, Minister, Ministerial Dep, Multilateral Private Sector NGOs Government Research Other Parliamentarian Implementation Agency Agency Institution Institute Government effectiveness/governance 0.0% 22.0% 36.8% 13.3% 22.2% 10.0% 57.1% 30.8% Fight against HIV/AIDS and other communicable diseases 0.0% 7.3% 10.5% 3.3% 0.0% 0.0% 0.0% 0.0% Macro-economic growth 33.3% 24.4% 31.6% 46.7% 38.9% 10.0% 42.9% 46.2% Fight against corruption 0.0% 2.4% 0.0% 3.3% 11.1% 0.0% 0.0% 7.7% Access to basic education, quality of basic education 66.7% 36.6% 26.3% 36.7% 22.2% 80.0% 14.3% 38.5% Higher education 0.0% 0.0% 5.3% 3.3% 5.6% 10.0% 14.3% 0.0% Access to health services, quality of health care 0.0% 4.9% 5.3% 6.7% 5.6% 0.0% 14.3% 7.7% Improving the effectiveness of the legal and regulatory system 0.0% 9.8% 5.3% 0.0% 0.0% 0.0% 0.0% 0.0% Skills development, employment and income generating opportunities, 0.0% 12.2% 5.3% 3.3% 0.0% 0.0% 0.0% 15.4% specifically for young people Improving environmental quality and protecting natural resources 0.0% 4.9% 0.0% 3.3% 0.0% 0.0% 0.0% 0.0% Improving basic infrastructure (port, electricity, roads) 0.0% 2.4% 5.3% 6.7% 0.0% 10.0% 0.0% 7.7% Enhancing opportunities for private sector investment including foreign 33.3% 9.8% 15.8% 3.3% 5.6% 0.0% 0.0% 0.0% investment Agriculture development (crop production, processing)/ Food security 0.0% 22.0% 5.3% 20.0% 22.2% 20.0% 14.3% 23.1% Agriculture development (livestock) 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% 0.0% 0.0% Fishery 33.3% 0.0% 5.3% 10.0% 0.0% 0.0% 14.3% 0.0% Improving trade and exports 0.0% 0.0% 5.3% 0.0% 22.2% 0.0% 0.0% 15.4% Improve nutrition for vulnerable groups 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Mitigate gender inequality 0.0% 0.0% 0.0% 3.3% 5.6% 0.0% 0.0% 0.0% Promote regional cooperation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Mitigate the effects of climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Improving public financial management and procurement 0.0% 24.4% 5.3% 13.3% 16.7% 30.0% 0.0% 7.7% Strengthening the national statistical system 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% Expanding internet connectivity 0.0% 4.9% 0.0% 3.3% 0.0% 0.0% 0.0% 0.0% Strengthening the capacity of civil society and private sector organizations 0.0% 2.4% 5.3% 3.3% 0.0% 0.0% 0.0% 0.0% Empower local communities 0.0% 2.4% 5.3% 0.0% 0.0% 0.0% 0.0% 0.0% Improving the quality of life in urban areas 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 5.3% 0.0% 5.6% 0.0% 0.0% 0.0% 72 The World Bank The Gambia Country Survey 2012 C. Overall Attitudes toward the World Bank (continued) Based on your observations of the World Bank in The Gambia, where would it be most productive for the Bank to focus most of its resources in its support of country priorities? (Choose no more than TWO) (Combined Responses) Office of the President, Employee of Ministry, Bilateral or Independent Academia, Percentage of Respondents Prime Minister, Minister, Ministerial Dep, Multilateral Private Sector NGOs Government Research Other Parliamentarian Implementation Agency Agency Institution Institute Government effectiveness/governance 0.0% 12.2% 33.3% 9.7% 15.0% 20.0% 0.0% 15.4% Fight against HIV/AIDS and other communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Macro-economic growth 66.7% 7.3% 11.1% 9.7% 0.0% 0.0% 28.6% 23.1% Fight against corruption 0.0% 0.0% 5.6% 6.5% 10.0% 10.0% 0.0% 7.7% Access to basic education, quality of basic education 0.0% 9.8% 27.8% 25.8% 5.0% 10.0% 0.0% 15.4% Higher education 0.0% 0.0% 11.1% 0.0% 15.0% 0.0% 0.0% 7.7% Access to health services, quality of health care 0.0% 4.9% 11.1% 9.7% 20.0% 10.0% 0.0% 15.4% Improving the effectiveness of the legal and regulatory system 0.0% 2.4% 0.0% 0.0% 10.0% 0.0% 14.3% 7.7% Skills development, employment and income generating opportunities, 33.3% 41.5% 27.8% 22.6% 25.0% 30.0% 57.1% 38.5% specifically for young people Improving environmental quality and protecting natural resources 0.0% 2.4% 0.0% 6.5% 0.0% 0.0% 14.3% 0.0% Improving basic infrastructure (port, electricity, roads) 0.0% 7.3% 16.7% 9.7% 25.0% 10.0% 14.3% 23.1% Enhancing opportunities for private sector investment including foreign 0.0% 12.2% 16.7% 25.8% 15.0% 0.0% 14.3% 7.7% investment Agriculture development (crop production, processing)/ Food security 66.7% 51.2% 11.1% 19.4% 25.0% 30.0% 14.3% 15.4% Agriculture development (livestock) 0.0% 0.0% 5.6% 3.2% 5.0% 10.0% 0.0% 0.0% Fishery 0.0% 4.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Improving trade and exports 0.0% 2.4% 11.1% 6.5% 0.0% 10.0% 0.0% 7.7% Improve nutrition for vulnerable groups 0.0% 0.0% 0.0% 0.0% 0.0% 20.0% 0.0% 0.0% Mitigate gender inequality 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Promote regional cooperation 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 7.7% Mitigate the effects of climate change 0.0% 2.4% 0.0% 3.2% 0.0% 0.0% 0.0% 0.0% Improving public financial management and procurement 0.0% 12.2% 0.0% 6.5% 0.0% 0.0% 0.0% 0.0% Strengthening the national statistical system 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Expanding internet connectivity 0.0% 0.0% 0.0% 3.2% 0.0% 0.0% 14.3% 0.0% Strengthening the capacity of civil society and private sector organizations 0.0% 9.8% 11.1% 3.2% 15.0% 0.0% 0.0% 7.7% Empower local communities 0.0% 4.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Improving the quality of life in urban areas 0.0% 0.0% 0.0% 3.2% 0.0% 10.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% In your opinion, what should be the level of involvement of the World Bank in The Gambia’s development strategies? Office of the President, Employee of Ministry, Bilateral or Independent Academia, Percentage of Respondents Prime Minister, Minister, Ministerial Dep, Multilateral Private Sector NGOs Government Research Other Parliamentarian Implementation Agency Agency Institution Institute The Bank should be more involved 100.0% 86.0% 75.0% 93.1% 73.7% 90.0% 100.0% 92.3% The Bank is currently involved at an optimum level 0.0% 7.0% 5.0% 0.0% 10.5% 10.0% 0.0% 7.7% The Bank should be less involved 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% The Bank shouldn't be involved at all 0.0% 2.3% 5.0% 3.4% 5.3% 0.0% 0.0% 0.0% Don't know/refused 0.0% 4.7% 15.0% 3.4% 5.3% 0.0% 0.0% 0.0% 73 The World Bank The Gambia Country Survey 2012 C. Overall Attitudes toward the World Bank (continued) In broad terms of economic and social development, what is the “greatest” value brought by the World Bank to The Gambia? Office of the President, Employee of Ministry, Bilateral or Independent Academia, Percentage of Respondents Prime Minister, Minister, Ministerial Dep, Multilateral Private Sector NGOs Government Research Other Parliamentarian Implementation Agency Agency Institution Institute The Bank’s knowledge 0.0% 2.4% 11.1% 17.2% 5.6% 0.0% 14.3% 8.3% Technical advice 0.0% 12.2% 16.7% 24.1% 11.1% 20.0% 14.3% 25.0% Policy and economic advice 66.7% 14.6% 22.2% 34.5% 22.2% 0.0% 14.3% 25.0% Lending when others won’t 0.0% 2.4% 0.0% 0.0% 16.7% 10.0% 0.0% 0.0% Convener/facilitator 0.0% 2.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Donor coordination 0.0% 2.4% 5.6% 3.4% 0.0% 10.0% 42.9% 0.0% Ability to mobilize resources 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% 14.3% 0.0% Ability to build implementation capacity 0.0% 12.2% 5.6% 6.9% 0.0% 10.0% 0.0% 16.7% Financial resources 0.0% 53.7% 33.3% 20.7% 38.9% 40.0% 14.3% 25.0% Other 0.0% 0.0% 5.6% 0.0% 0.0% 0.0% 0.0% 0.0% None of the above 33.3% 0.0% 5.6% 0.0% 5.6% 0.0% 0.0% 0.0% What is the “second greatest” value? Office of the President, Employee of Ministry, Bilateral or Independent Academia, Percentage of Respondents Prime Minister, Minister, Ministerial Dep, Multilateral Private Sector NGOs Government Research Other Parliamentarian Implementation Agency Agency Institution Institute The Bank’s knowledge 0.0% 2.4% 11.8% 3.7% 11.1% 10.0% 0.0% 8.3% Technical advice 33.3% 14.6% 5.9% 14.8% 38.9% 30.0% 28.6% 8.3% Policy and economic advice 0.0% 39.0% 23.5% 33.3% 16.7% 20.0% 0.0% 33.3% Lending when others won’t 0.0% 4.9% 0.0% 7.4% 11.1% 0.0% 28.6% 8.3% Convener/facilitator 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Donor coordination 33.3% 7.3% 5.9% 7.4% 5.6% 0.0% 14.3% 16.7% Ability to mobilize resources 0.0% 0.0% 11.8% 3.7% 5.6% 0.0% 0.0% 8.3% Ability to build implementation capacity 0.0% 14.6% 23.5% 0.0% 5.6% 0.0% 0.0% 8.3% Financial resources 0.0% 14.6% 11.8% 25.9% 0.0% 40.0% 42.9% 8.3% Other 0.0% 2.4% 5.9% 0.0% 0.0% 0.0% 0.0% 0.0% None of the above 33.3% 0.0% 0.0% 0.0% 5.6% 0.0% 0.0% 0.0% Which of the following do you identify as the Bank’s greatest weaknesses in its work in The Gambia? (Choose no more than TWO) (Combined Responses) Office of the President, Employee of Ministry, Bilateral or Independent Academia, Percentage of Respondents Prime Minister, Minister, Ministerial Dep, Multilateral Private Sector NGOs Government Research Other Parliamentarian Implementation Agency Agency Institution Institute Imposing technocratic solutions without regard to political realities 0.0% 16.2% 15.0% 24.1% 35.3% 11.1% 0.0% 10.0% Not exploring alternative policy options 0.0% 8.1% 0.0% 24.1% 11.8% 0.0% 28.6% 10.0% Too bureaucratic in its operational policies and procedures 66.7% 59.5% 30.0% 37.9% 23.5% 77.8% 28.6% 30.0% Staff too inaccessible 0.0% 0.0% 10.0% 6.9% 0.0% 0.0% 0.0% 10.0% Bank management is not accessible 0.0% 0.0% 5.0% 13.8% 0.0% 0.0% 0.0% 0.0% Bank staff are arrogant in their approach 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Not enough public disclosure of its work 0.0% 24.3% 30.0% 24.1% 35.3% 0.0% 42.9% 30.0% The Bank is too influenced by the US or others 0.0% 5.4% 5.0% 6.9% 5.9% 0.0% 14.3% 10.0% World Bank procedures too slow and complex to show results on the 33.3% 29.7% 25.0% 24.1% 29.4% 33.3% 28.6% 30.0% ground in reasonable time The interventions of the World Bank are inadequately aligned with country 33.3% 2.7% 15.0% 6.9% 11.8% 11.1% 14.3% 20.0% priorities The Bank's instruments are not flexible enough to respond to country 0.0% 24.3% 15.0% 3.4% 5.9% 22.2% 14.3% 30.0% needs Other 0.0% 2.7% 15.0% 0.0% 0.0% 0.0% 0.0% 10.0% 74 The World Bank The Gambia Country Survey 2012 C. Overall Attitudes toward the World Bank (continued) Which TWO of the following areas do you think would be most valuable for the Bank to focus its research efforts on in the nex t few years in The Gambia? (Choose no more than TWO) (Combined Responses) Office of the President, Employee of Ministry, Bilateral or Independent Academia, Percentage of Respondents Prime Minister, Minister, Ministerial Dep, Multilateral Private Sector NGOs Government Research Other Parliamentarian Implementation Agency Agency Institution Institute Education 33.3% 16.7% 25.0% 19.4% 15.8% 20.0% 42.9% 53.8% Health 0.0% 14.3% 30.0% 19.4% 31.6% 20.0% 0.0% 23.1% Social protection 0.0% 4.8% 10.0% 0.0% 5.3% 0.0% 14.3% 0.0% Transport 0.0% 2.4% 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% Poverty 0.0% 16.7% 15.0% 12.9% 10.5% 30.0% 28.6% 7.7% Governance 0.0% 11.9% 15.0% 9.7% 31.6% 10.0% 0.0% 7.7% Anti-corruption 0.0% 0.0% 5.0% 6.5% 5.3% 0.0% 0.0% 7.7% Enhanced business environment for private sector development 0.0% 11.9% 20.0% 16.1% 10.5% 0.0% 57.1% 30.8% Energy 0.0% 9.5% 5.0% 22.6% 5.3% 0.0% 0.0% 7.7% Agricultural production/Food security 100.0% 31.0% 25.0% 38.7% 21.1% 50.0% 28.6% 23.1% Agri-business 0.0% 2.4% 0.0% 3.2% 10.5% 0.0% 0.0% 0.0% Water and sanitation 0.0% 0.0% 0.0% 3.2% 5.3% 0.0% 0.0% 0.0% Monitoring and evaluation 0.0% 4.8% 5.0% 6.5% 5.3% 10.0% 0.0% 0.0% Public expenditure 0.0% 0.0% 0.0% 6.5% 0.0% 0.0% 0.0% 0.0% Public sector performance 0.0% 9.5% 10.0% 0.0% 5.3% 0.0% 14.3% 7.7% Labor markets/job creation 0.0% 9.5% 10.0% 3.2% 5.3% 40.0% 0.0% 15.4% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Urban/metropolitan development 0.0% 4.8% 5.0% 6.5% 0.0% 0.0% 14.3% 0.0% Environmental sustainability/natural resources management 66.7% 11.9% 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% Improving equality of opportunity 0.0% 0.0% 5.0% 3.2% 0.0% 0.0% 0.0% 0.0% Rural development 0.0% 26.2% 15.0% 19.4% 15.8% 0.0% 0.0% 7.7% Climate change 0.0% 0.0% 0.0% 3.2% 0.0% 0.0% 0.0% 7.7% Service sector expansion 0.0% 0.0% 0.0% 0.0% 5.3% 10.0% 0.0% 0.0% Other 0.0% 4.8% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank work with more in your country to ensure better development results there? (Choose no more than TWO) (Combined Responses) Office of the President, Employee of Ministry, Bilateral or Independent Academia, Percentage of Respondents Prime Minister, Minister, Ministerial Dep, Multilateral Private Sector NGOs Government Research Other Parliamentarian Implementation Agency Agency Institution Institute NGOs 0.0% 21.4% 38.9% 25.8% 78.9% 40.0% 28.6% 46.2% Local Government 100.0% 28.6% 22.2% 9.7% 15.8% 20.0% 42.9% 23.1% Beneficiaries 0.0% 47.6% 16.7% 22.6% 15.8% 50.0% 0.0% 30.8% Private sector 0.0% 31.0% 33.3% 77.4% 5.3% 20.0% 85.7% 38.5% Community Based Organizations (CBOs) 100.0% 38.1% 33.3% 29.0% 57.9% 30.0% 14.3% 23.1% Donor community 0.0% 7.1% 22.2% 6.5% 10.5% 10.0% 28.6% 23.1% Parliament 0.0% 2.4% 5.6% 3.2% 0.0% 0.0% 0.0% 7.7% Media 0.0% 0.0% 5.6% 9.7% 0.0% 0.0% 0.0% 0.0% Faith-based organizations 0.0% 0.0% 0.0% 3.2% 5.3% 0.0% 0.0% 0.0% Other 0.0% 7.1% 16.7% 0.0% 5.3% 0.0% 0.0% 0.0% 75 The World Bank The Gambia Country Survey 2012 C. Overall Attitudes toward the World Bank (continued) On a scale of 1-10, 1 meaning you strongly disagree, 10 meaning you strongly agree, please respond to the following statements about the Worl d Bank in The Gambia. Which of the following best describes your current position? Office of the President, Prime Employee of Ministry, Ministerial Independent Government Bilateral or Multilateral Agency Private Sector NGOs Academia, Research Institute Other Minister, Minister, Parliamentarian Dep, Implementation Agency Institution N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the Bank currently plays a relevant role in development 3 3.67 3.79 42 8.05 1.71 19 6.63 2.22 27 7.37 1.86 18 6.17 2.23 9 8.33 2.06 7 7.71 2.06 9 8.00 1.73 in The Gambia The Bank’s work is aligned with what I consider the 2 1.00 .00 40 7.48 1.75 18 6.11 2.37 26 6.65 1.87 18 4.83 2.31 9 6.89 2.37 7 7.57 2.23 11 7.45 2.07 development priorities for this country The Bank’s work reflects its own mission of poverty 3 3.67 4.62 37 7.78 2.14 19 6.21 2.62 17 7.00 1.84 17 5.76 2.59 9 6.56 2.65 5 6.20 3.03 8 6.38 2.26 reduction The World Bank recommends programs and strategies that 3 3.67 4.62 39 6.64 2.32 16 6.25 2.14 22 6.68 1.67 17 6.00 2.35 10 6.40 3.06 7 7.71 1.60 8 6.50 2.14 are realistic for The Gambia The World Bank treats clients and stakeholders in The 3 7.67 2.08 41 7.93 1.71 16 7.00 2.37 21 7.95 1.12 15 6.13 2.39 8 8.13 2.64 7 8.43 1.90 9 7.89 1.90 Gambia with respect The World Bank collaborates 2 7.00 2.83 34 7.85 1.56 18 6.83 2.77 17 7.41 1.87 12 5.17 2.59 8 7.38 1.51 7 8.86 1.46 9 8.11 2.57 with other donors here The World Bank is responsive 3 4.00 5.20 39 7.46 1.77 18 6.33 2.83 22 7.09 1.60 17 5.41 2.50 8 7.50 2.33 7 7.57 2.30 9 8.00 1.66 Overall I like to work/interact 3 7.33 2.31 40 7.95 1.91 17 6.65 2.60 24 7.96 1.55 16 7.19 2.71 10 9.00 1.25 5 7.20 3.11 11 8.64 1.63 with Bank staff The Bank is an effective catalyst for discussion on issues 3 3.67 4.62 38 8.05 1.54 19 6.16 2.69 17 7.29 1.99 18 6.72 3.08 7 8.29 1.11 6 8.33 1.97 8 7.63 1.69 related to poverty In general, the strategies that the Bank recommends are 3 3.67 4.62 36 7.31 1.69 14 6.07 2.13 18 6.61 1.54 17 5.24 2.84 9 7.11 2.37 6 7.33 1.37 7 7.00 2.16 sustainable over time The World Bank's work promotes country ownership of 3 3.33 4.04 39 7.46 1.92 14 5.50 2.44 17 6.71 1.76 19 5.37 2.87 10 6.50 2.80 5 7.00 2.24 8 7.25 2.49 development strategies The Bank's work promotes the empowerment of poor people to 2 6.50 3.54 41 7.10 2.29 15 6.20 2.86 21 6.10 2.62 18 4.67 2.72 10 7.30 3.20 7 7.14 1.86 9 5.89 1.54 participate in development The World Bank imposes reasonable conditions on its 2 6.00 2.83 37 6.00 2.35 15 6.07 3.01 20 6.45 2.82 16 4.50 2.63 8 6.25 3.37 5 7.00 1.58 7 6.14 1.21 lending The Bank gives appropriate 3 6.33 2.52 38 7.13 1.63 15 7.40 1.64 22 7.14 2.38 18 5.78 2.67 9 7.33 2.60 7 8.00 1.53 9 7.33 2.29 priority to growth issues 76 The World Bank The Gambia Country Survey 2012 D. The Work of the World Bank How important is it for the World Bank to be involved in that particular area of work in The Gambia? (Asked on a 5-point importance scale, 1 being Not at all, 5 being Very; converted to a 10-point scale for analysis.) Which of the following best describes your current position? Office of the President, Prime Employee of Ministry, Ministerial Independent Government Bilateral or Multilateral Agency Private Sector NGOs Academia, Research Institute Other Minister, Minister, Parliamentarian Dep, Implementation Agency Institution N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Helping to reduce poverty 3 9.25 1.30 42 9.52 1.17 17 9.07 2.11 26 9.74 .97 18 9.75 1.06 9 9.25 2.25 7 9.68 .85 11 9.80 .68 Helping to strengthen the 3 9.25 1.30 36 9.19 1.54 17 7.49 3.36 22 8.77 2.17 14 8.88 1.92 7 9.04 1.77 6 8.88 1.88 11 8.77 1.55 government's effectiveness Helping to increase access and quality of health services, including the fight against 3 7.75 2.25 37 8.91 1.96 15 7.45 3.28 25 8.56 2.42 16 9.16 1.62 9 9.50 1.50 7 8.07 2.73 11 8.16 2.21 HIV/AIDS and other communicable diseases Helping to bring about macro- 3 7.00 1.30 40 9.38 1.02 15 8.65 2.22 23 9.02 2.02 16 9.02 1.64 9 8.50 1.95 6 9.63 .92 11 9.18 1.52 economic growth Fighting against corruption 3 6.25 1.30 37 8.30 2.15 15 7.00 3.26 21 7.64 2.30 16 8.59 2.31 9 7.50 2.63 6 8.88 1.88 10 8.88 1.91 Helping to increase access and 3 8.50 1.30 39 9.19 1.41 14 9.20 2.09 25 9.01 1.60 16 9.58 .91 9 10.00 .00 5 10.00 .00 12 9.81 .65 quality of basic education Helping to strengthen higher 3 7.75 2.25 37 8.30 1.94 16 9.30 1.35 24 8.97 1.32 16 9.16 1.13 8 8.59 2.06 7 9.68 .85 10 9.10 1.16 education Helping to improve the legal 2 6.63 1.59 36 8.38 1.67 15 7.30 2.97 22 8.06 2.63 14 8.55 1.89 9 7.50 1.76 5 9.10 1.23 9 8.25 1.50 and regulatory systems Helping to increase professional skills, employment 3 10.00 .00 37 8.66 1.80 17 8.68 2.65 21 9.04 1.52 16 9.30 1.35 9 9.50 .99 6 9.25 1.84 10 9.33 1.52 and income generation, specifically for young people Helping to strengthen environment and natural 2 7.75 3.18 37 8.18 1.90 14 7.59 2.06 22 7.75 2.50 15 8.50 1.84 8 8.88 1.20 6 8.13 1.69 9 7.50 2.86 resources management Helping to improve basic infrastructure (port, electricity, 3 8.50 1.30 36 8.88 1.90 16 8.03 2.83 25 8.65 1.95 15 8.95 2.06 8 10.00 .00 6 9.25 1.16 11 9.59 .91 roads) Helping to improve the investment climate for private 3 7.00 1.30 36 8.88 1.37 16 8.45 2.43 23 9.12 1.63 16 9.02 2.01 5 6.85 2.01 6 8.88 2.76 9 9.25 1.59 sector growth and attracting foreign investment Helping to strengthen the 3 10.00 .00 37 9.33 1.39 16 9.02 2.32 25 9.19 1.70 17 9.34 1.32 8 10.00 .00 7 10.00 .00 11 8.77 1.85 agricultural sector/food security Helping to strengthen the 3 8.50 1.30 36 8.50 1.86 16 8.31 2.53 22 8.16 1.79 16 8.45 2.28 8 9.44 1.04 6 8.13 1.69 9 8.50 1.95 fisheries sector Ensuring that attention is paid 3 7.75 2.25 37 7.93 1.94 16 7.05 2.81 23 7.46 2.65 15 7.60 2.32 9 6.75 2.28 5 7.30 2.46 9 8.00 2.37 to gender disparities Helping to integrate The Gambia into the global and/or 3 8.50 1.30 36 8.31 1.89 15 8.20 2.28 23 7.75 2.04 17 8.15 1.99 9 8.75 1.63 7 8.39 2.14 9 8.50 1.59 sub-regional economy Helping to improve nutrition for 3 7.00 2.60 36 8.50 1.94 14 7.75 3.18 23 7.65 2.75 16 8.03 2.45 8 8.59 1.67 7 8.07 2.73 8 7.47 2.53 vulnerable groups Helping The Gambia adapt 3 10.00 .00 38 7.69 2.19 15 7.60 2.75 20 7.41 2.45 15 7.90 2.32 7 8.39 2.50 6 8.13 2.21 8 7.75 2.41 to/avert risk of climate change Helping to strengthen the public financial management and 3 4.75 4.68 17 9.21 1.36 3 8.50 2.60 6 9.25 1.16 6 8.13 2.63 4 9.44 1.13 3 8.50 1.30 2 10.00 .00 procurement system Help strengthening the national 3 5.50 .00 37 8.18 2.24 15 7.60 3.34 22 7.65 2.35 16 8.73 1.64 9 8.25 1.88 7 5.82 3.03 10 7.98 2.48 statistical system Helping to expand internet 3 4.00 1.30 36 8.25 2.29 15 8.05 3.05 19 8.70 2.41 17 7.75 2.87 8 7.75 2.41 6 5.88 3.60 10 8.20 2.32 connectivity Helping to strengthen the capacity of civil society and 3 7.00 2.60 39 8.73 1.70 15 8.05 2.53 24 8.50 1.84 17 8.81 1.97 9 7.25 2.46 5 8.65 2.01 10 7.98 2.48 private sector organizations Helping to empower local 3 10.00 .00 36 8.81 1.66 15 9.10 1.66 23 7.26 3.03 16 9.02 2.01 9 7.50 3.07 6 7.00 1.16 9 8.25 2.70 communities Helping to improve the quality of 3 9.25 1.30 37 8.24 2.06 14 7.43 2.91 21 8.50 1.93 14 8.23 2.01 8 8.88 1.20 6 9.63 .92 9 8.00 1.76 life in urban areas 77 The World Bank The Gambia Country Survey 2012 D. The Work of the World Bank (continued) How effective do you believe the World Bank is in terms of having a positive impact on that area of development in The Gambia? (Asked on a 5-point effectiveness scale, 1 being Not at all, 5 being Very; converted to a 10-point scale for analysis.) Which of the following best describes your current position? Office of the President, Prime Employee of Ministry, Ministerial Independent Government Bilateral or Multilateral Agency Private Sector NGOs Academia, Research Institute Other Minister, Minister, Parliamentarian Dep, Implementation Agency Institution N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Helping to reduce poverty 3 4.00 3.44 39 7.06 1.94 15 6.25 2.35 24 6.81 2.38 15 5.95 2.58 9 7.25 2.93 5 6.85 2.01 9 8.50 1.59 Helping to strengthen the 3 4.00 3.44 36 6.25 1.94 14 5.66 2.24 21 6.04 2.84 14 4.86 2.41 7 6.46 2.20 5 6.40 2.01 9 7.50 2.37 government's effectiveness Helping to increase access and quality of health services, including the fight against 3 4.00 3.44 35 7.30 1.95 13 6.37 2.68 22 6.32 2.56 13 6.54 2.85 9 7.00 1.59 5 8.20 2.93 10 6.85 1.57 HIV/AIDS and other communicable diseases Helping to bring about macro- 3 5.50 2.25 39 7.52 1.99 14 7.11 2.24 23 7.26 2.53 14 6.63 3.15 9 6.00 1.50 5 7.75 1.59 9 8.50 1.59 economic growth Fighting against corruption 3 4.75 3.44 37 6.11 2.23 12 5.31 3.10 19 4.32 1.89 15 4.15 2.79 7 4.86 1.70 5 5.05 1.88 8 6.91 2.93 Helping to increase access and 3 6.25 1.30 38 8.46 1.66 15 8.20 2.12 23 7.85 2.67 15 7.75 2.69 9 9.00 1.63 3 10.00 .00 9 8.75 1.19 quality of basic education Helping to strengthen higher 3 6.25 1.30 37 6.29 2.26 13 7.23 2.28 23 6.77 2.43 14 6.30 3.13 9 7.50 2.37 5 8.20 1.88 8 8.03 1.44 education Helping to improve the legal 2 4.38 1.59 35 5.89 2.08 11 5.91 2.21 19 5.86 2.83 12 4.56 2.62 6 7.00 2.32 4 8.31 1.13 8 7.47 1.88 and regulatory systems Helping to increase professional skills, employment and income generation, 3 4.75 3.44 37 6.05 1.94 13 5.85 2.57 20 6.29 2.66 13 5.85 3.29 8 7.19 2.33 5 8.20 1.88 9 8.00 1.76 specifically for young people Helping to strengthen environment and natural 2 2.13 1.59 36 6.31 1.95 12 6.63 2.04 19 5.26 2.11 12 5.88 2.32 7 6.79 2.86 5 6.85 1.23 8 6.34 1.67 resources management Helping to improve basic infrastructure (port, electricity, 3 5.50 .00 37 6.17 2.70 15 6.25 2.20 22 6.01 2.50 12 7.00 2.60 7 6.46 2.86 4 7.75 1.84 10 6.85 2.64 roads) Helping to improve the investment climate for private 3 6.25 1.30 35 7.11 2.01 13 6.88 1.73 21 5.71 2.24 12 7.00 2.22 5 5.50 2.25 5 6.40 2.57 9 7.25 2.19 sector growth and attracting foreign investment Helping to strengthen the 3 6.25 3.44 38 6.80 2.20 12 7.38 2.11 21 6.79 2.42 13 6.37 2.52 8 7.75 2.08 5 8.20 1.88 10 7.30 1.77 agricultural sector/food security Helping to strengthen the 3 4.75 1.30 35 5.89 2.41 12 5.88 2.69 20 5.39 2.13 13 5.67 1.94 8 6.34 2.67 5 5.50 2.25 9 7.50 1.76 fisheries sector Ensuring that attention is paid 3 6.25 1.30 36 6.63 2.44 13 5.85 2.73 19 6.21 2.13 12 5.13 2.32 7 6.14 3.11 4 6.06 2.83 9 7.50 1.76 to gender disparities Helping to integrate The Gambia into the global and/or 3 4.75 1.30 35 6.21 2.30 9 5.25 2.09 19 5.38 1.91 14 5.82 2.47 8 6.34 1.67 5 6.40 2.01 8 6.06 2.88 sub-regional economy Helping to improve nutrition for 3 2.50 2.60 34 6.89 2.35 9 5.00 3.86 20 5.84 2.45 12 6.06 2.90 9 7.50 2.37 5 5.50 2.76 8 6.91 2.06 vulnerable groups Helping The Gambia adapt 3 3.25 3.90 37 5.86 2.28 11 5.91 1.97 18 5.50 1.89 12 5.31 1.78 7 5.50 2.25 5 5.95 2.93 8 6.34 1.67 to/avert risk of climate change Helping to strengthen the public financial management and 3 5.50 2.25 17 8.15 1.64 3 7.00 2.60 5 7.75 2.76 4 7.19 4.26 3 7.75 2.25 2 3.25 .00 2 10.00 .00 procurement system Help strengthening the national 3 5.50 2.25 37 6.78 1.95 10 5.50 2.81 17 6.29 1.94 12 6.06 2.17 9 6.00 1.88 5 5.50 3.56 8 6.63 2.41 statistical system Helping to expand internet 1 5.50 . 34 6.36 2.60 10 7.53 2.69 18 6.75 2.70 11 6.32 2.89 7 5.82 2.41 4 6.06 2.15 9 7.00 2.76 connectivity Helping to strengthen the capacity of civil society and 2 5.50 3.18 36 6.00 2.64 11 6.11 2.86 21 6.36 2.30 12 6.44 2.95 8 5.50 2.41 4 4.94 2.15 9 7.00 2.52 private sector organizations Helping to empower local 3 3.25 3.90 36 6.38 2.48 9 6.50 3.58 19 5.26 2.48 13 5.67 3.11 9 7.00 2.76 4 6.06 1.13 10 7.75 2.12 communities Helping to improve the quality of 3 3.25 3.90 36 6.44 2.43 11 5.70 2.75 20 5.95 2.79 13 4.29 2.85 8 5.78 1.88 4 7.19 2.15 8 7.75 1.70 life in urban areas 78 The World Bank The Gambia Country Survey 2012 E. The Way the World Bank does Business Please rate the World Bank in terms of its effectiveness vis-à-vis the particular attribute/activity listed below using a 1-5 scale, 1 meaning “Not effective at all”, 5 meaning “Very effective”. (Asked on a 5-point scale; converted to a 10-point scale for analysis.) Which of the following best describes your current position? Office of the President, Prime Employee of Ministry, Ministerial Independent Government Bilateral or Multilateral Agency Private Sector NGOs Academia, Research Institute Other Minister, Minister, Parliamentarian Dep, Implementation Agency Institution N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Technical competence 3 7.00 2.60 39 9.13 1.22 13 8.10 2.57 24 8.97 1.62 15 8.35 1.99 10 9.10 2.85 7 8.07 2.41 10 8.65 1.90 Producing "knowledge" (studies, analyses) that is 3 6.25 1.30 35 8.59 2.19 14 7.11 2.41 23 8.34 1.94 16 7.89 2.25 9 8.50 1.95 6 8.13 2.21 9 9.00 1.19 useful Making the results of studies 3 6.25 1.30 36 8.06 2.35 15 6.25 2.78 22 7.85 2.14 15 7.45 1.88 8 6.06 2.62 7 7.11 3.11 9 8.00 1.76 and analyses readily available Sharing knowledge about 3 6.25 1.30 35 8.46 1.71 16 6.77 2.46 20 7.98 2.91 15 7.15 2.32 9 8.25 2.46 7 7.75 1.30 10 7.53 1.66 international best practices Ability to adapt its knowledge to 3 3.25 3.90 36 6.88 1.72 14 6.30 2.43 22 7.55 2.49 12 6.06 2.17 9 7.75 2.76 7 8.39 1.10 9 8.00 2.09 your country’s needs Ensuring its staff is accessible 3 3.25 3.90 35 7.36 2.08 14 5.98 3.08 21 7.54 2.45 14 5.82 3.04 9 6.75 1.98 7 8.07 .85 10 8.20 1.42 Providing sound policy and 3 4.75 4.68 35 7.62 1.63 13 7.75 2.05 20 8.65 1.70 15 7.30 3.32 8 8.31 1.99 7 9.04 1.20 11 8.98 1.85 economic advice Straightforwardness in its 3 4.00 3.44 38 8.34 2.00 12 6.81 2.62 18 8.00 1.71 16 6.91 2.83 8 8.59 2.06 6 8.88 1.88 10 7.75 1.50 dealings with you Maintaining consistent 3 4.75 3.44 37 8.24 1.99 9 6.25 2.25 19 6.57 2.42 17 6.56 3.29 8 7.47 1.44 6 8.50 1.84 7 7.75 1.84 messages Promoting the inclusion of local communities in the 3 3.25 3.90 36 7.88 2.15 12 5.31 2.44 20 6.85 1.99 15 4.75 3.37 8 7.47 2.80 6 7.75 2.01 8 8.03 1.88 development of strategies Promoting the inclusion of civil society in the development of 3 3.25 3.90 36 7.38 2.25 14 5.02 2.19 19 6.92 1.71 16 4.80 3.46 9 7.50 2.63 5 6.85 2.01 8 8.03 1.44 strategies Promoting the inclusion of local project experts in the 3 3.25 3.90 37 7.26 2.44 14 6.30 2.74 20 7.30 2.14 17 5.24 2.62 10 7.53 1.97 7 6.79 3.40 9 8.25 1.50 development of strategies Promoting the inclusion of private sector in the 3 6.25 1.30 36 7.44 1.95 14 6.30 2.09 24 6.25 2.17 17 5.50 2.10 9 6.75 2.54 7 5.82 3.03 8 8.03 1.88 development of strategies Giving appropriate priority to 3 4.75 4.68 40 8.31 1.96 15 7.30 2.72 23 7.75 2.04 17 7.09 2.84 9 7.25 2.70 6 7.75 2.01 10 9.10 1.16 poverty reduction Lending in a way that promotes effective development 3 5.50 2.25 37 7.51 2.17 11 7.14 1.77 21 7.43 2.05 15 5.80 2.80 7 7.43 3.29 7 8.39 2.14 10 8.20 2.07 79 The World Bank The Gambia Country Survey 2012 F. Project/Program Related Issues Please rate how much you agree with the following statements on 1-10 scale, 1 meaning you “Strongly Disagree”, 10 meaning you “Strongly Agree”. Which of the following best describes your current position? Office of the President, Prime Employee of Ministry, Ministerial Independent Government Bilateral or Multilateral Agency Private Sector NGOs Academia, Research Institute Other Minister, Minister, Parliamentarian Dep, Implementation Agency Institution N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The Bank is flexible in terms of adjusting to changing 1 8.00 . 27 6.07 2.11 7 6.14 3.24 15 5.40 1.84 5 3.40 3.71 7 6.00 2.52 2 6.00 1.41 5 6.80 3.03 circumstances The Bank disburses funds 1 3.00 . 29 6.48 2.38 7 4.43 3.41 15 5.00 3.38 6 3.17 3.43 7 8.71 1.38 3 6.67 4.93 3 7.67 4.04 promptly The Bank works efficiently 1 6.00 . 28 7.39 2.18 8 6.75 3.28 15 6.60 2.03 6 6.00 3.69 7 7.71 1.60 4 9.00 1.15 5 6.20 3.90 The Bank effectively monitors and evaluates the projects and 1 7.00 . 31 7.77 1.93 8 7.00 3.12 14 6.00 2.83 5 6.40 3.51 6 7.50 2.59 2 9.00 1.41 4 8.75 1.50 programs it supports The Bank helps to build 1 9.00 . 28 7.00 1.98 7 6.57 2.51 15 6.27 2.76 6 3.83 2.14 7 7.57 3.15 3 8.67 .58 3 8.67 1.53 capacity at the community level The Bank helps to build 1 9.00 . 29 7.48 1.62 6 5.67 2.50 14 6.57 2.10 5 5.20 2.39 7 9.00 1.41 4 6.50 3.00 5 8.80 1.64 capacity of government officials The Bank provides strategic advice and helps strengthening 29 7.52 1.60 7 7.29 2.36 13 6.92 2.56 6 5.83 3.19 7 8.71 1.50 4 7.25 3.50 6 7.33 3.39 country systems The Bank and partners in government collaborate well together on Bank supported 1 7.00 . 30 8.07 1.82 8 6.75 2.43 13 6.08 2.29 6 6.83 2.93 6 8.50 1.76 3 5.67 3.51 5 8.80 1.64 programs and projects in The Gambia The Bank helps to strengthen 1 8.00 . 30 7.87 1.55 8 7.25 1.98 15 6.93 2.31 6 6.50 3.73 7 8.71 .76 4 9.00 1.41 4 8.50 1.73 institutional capacity The Government supports and takes responsibility for 1 9.00 . 31 7.84 1.49 7 7.86 2.12 15 7.53 1.85 6 5.17 3.60 7 7.00 2.24 4 8.50 2.38 5 6.80 3.49 development efforts in The Gambia The Bank’s procurement 1 8.00 . 30 7.03 2.11 7 6.43 3.10 12 6.58 2.43 6 4.67 3.14 6 6.50 1.22 3 7.67 2.52 3 8.33 1.53 requirements are reasonable G. The Future Role of the World Bank in The Gambia Which of the following best describes your current position? Office of the President, Prime Employee of Ministry, Ministerial Independent Government Bilateral or Multilateral Agency Private Sector NGOs Academia, Research Institute Other Minister, Minister, Parliamentarian Dep, Implementation Agency Institution N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How significant a role do you believe the World Bank should play in The Gambia’s 2 10.00 .00 33 9.12 1.29 19 9.05 1.22 30 9.47 .86 18 8.44 2.50 9 9.67 .71 6 9.67 .52 13 9.38 1.19 development over the medium term in the near future? (Asked on a 10-pt. scale, 1 meaning that the Bank should not play a significant role at all, 10 meaning that the Bank should play a very significant role) Which one of the following should the Bank do to make itself of greater value in The Gambia? (Choose only ONE) Office of the President, Employee of Ministry, Bilateral or Independent Academia, Percentage of Respondents Prime Minister, Minister, Ministerial Dep, Multilateral Private Sector NGOs Government Research Other Parliamentarian Implementation Agency Agency Institution Institute Improve the quality of its experts as related to The Gambia’s specific 33.3% 5.6% 15.8% 14.3% 11.8% 20.0% 0.0% 16.7% challenges Reduce the complexity of obtaining World Bank financing 33.3% 55.6% 21.1% 35.7% 52.9% 60.0% 50.0% 25.0% Focus primarily on advice and advocacy issues 0.0% 5.6% 10.5% 3.6% 0.0% 10.0% 0.0% 8.3% Improve the competitiveness of its financing compared to markets 0.0% 13.9% 5.3% 17.9% 0.0% 10.0% 16.7% 8.3% Offer more innovative financial products 33.3% 8.3% 21.1% 10.7% 23.5% 0.0% 16.7% 16.7% Offer more innovative knowledge services 0.0% 11.1% 10.5% 14.3% 5.9% 0.0% 16.7% 8.3% Other 0.0% 0.0% 15.8% 3.6% 5.9% 0.0% 0.0% 16.7% 80 The World Bank The Gambia Country Survey 2012 G. The Future Role of the World Bank in The Gambia (continued) When World Bank assisted reform efforts fail or are slow to take place, which TWO of the following would you attribute this to? (Choose TWO only) (Combined Responses) Office of the President, Employee of Ministry, Bilateral or Independent Academia, Percentage of Respondents Prime Minister, Minister, Ministerial Dep, Multilateral Private Sector NGOs Government Research Other Parliamentarian Implementation Agency Agency Institution Institute The World Bank works inefficiently/too slowly 0.0% 7.7% 5.6% 22.2% 17.6% 20.0% 14.3% 16.7% Government works inefficiently/too slowly 0.0% 20.5% 16.7% 59.3% 29.4% 10.0% 85.7% 33.3% There is not an adequate level of citizen/civil society participation 33.3% 12.8% 38.9% 14.8% 47.1% 10.0% 0.0% 8.3% Poor donor coordination 0.0% 23.1% 27.8% 11.1% 17.6% 20.0% 14.3% 8.3% Lack of/inadequate levels of capacity in government 33.3% 43.6% 50.0% 40.7% 29.4% 50.0% 28.6% 25.0% Political pressures and obstacles 33.3% 15.4% 27.8% 22.2% 5.9% 40.0% 28.6% 41.7% Reforms are not well thought out in light of country challenges 66.7% 38.5% 22.2% 18.5% 47.1% 30.0% 14.3% 50.0% Other 0.0% 0.0% 5.6% 0.0% 0.0% 0.0% 0.0% 0.0% H. Communication and Outreach From where do you get most of your information about economic and social development issues in The Gambia? (Choose no more than TWO) (Combined Responses) Office of the President, Employee of Ministry, Bilateral or Independent Academia, Percentage of Respondents Prime Minister, Minister, Ministerial Dep, Multilateral Private Sector NGOs Government Research Other Parliamentarian Implementation Agency Agency Institution Institute Local newspapers 100.0% 53.8% 63.2% 77.4% 55.6% 60.0% 100.0% 69.2% International newspapers 0.0% 5.1% 10.5% 3.2% 0.0% 0.0% 0.0% 0.0% Local radio 33.3% 12.8% 10.5% 16.1% 11.1% 20.0% 0.0% 30.8% International radio 0.0% 7.7% 0.0% 6.5% 5.6% 10.0% 0.0% 15.4% Local television 0.0% 33.3% 10.5% 41.9% 27.8% 60.0% 28.6% 23.1% International television 0.0% 7.7% 26.3% 12.9% 11.1% 10.0% 14.3% 7.7% Periodicals 0.0% 23.1% 15.8% 6.5% 11.1% 10.0% 14.3% 23.1% Internet 33.3% 33.3% 63.2% 29.0% 38.9% 30.0% 28.6% 23.1% Social media: Facebook, Twitter, YouTube 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 28.6% 0.0% Other 33.3% 2.6% 0.0% 3.2% 16.7% 0.0% 0.0% 7.7% From where do you get most of your information about the World Bank’s development activities in The Gambia? (Choose no more than TWO) (Combined Responses) Office of the President, Employee of Ministry, Bilateral or Independent Academia, Percentage of Respondents Prime Minister, Minister, Ministerial Dep, Multilateral Private Sector NGOs Government Research Other Parliamentarian Implementation Agency Agency Institution Institute Local newspapers 100.0% 33.3% 36.8% 76.7% 50.0% 55.6% 42.9% 53.8% International newspapers 0.0% 0.0% 0.0% 0.0% 5.6% 11.1% 0.0% 0.0% Local radio 33.3% 5.1% 15.8% 23.3% 5.6% 22.2% 0.0% 23.1% International radio 0.0% 2.6% 5.3% 0.0% 5.6% 0.0% 14.3% 7.7% Local television 0.0% 20.5% 5.3% 26.7% 27.8% 33.3% 14.3% 30.8% International television 0.0% 0.0% 0.0% 0.0% 5.6% 11.1% 0.0% 0.0% Periodicals 0.0% 5.1% 0.0% 0.0% 5.6% 11.1% 0.0% 7.7% Blogs 0.0% 0.0% 0.0% 3.3% 0.0% 0.0% 0.0% 0.0% Internet 0.0% 28.2% 26.3% 26.7% 27.8% 22.2% 42.9% 23.1% World Bank conferences, seminars, workshops 33.3% 23.1% 5.3% 3.3% 5.6% 0.0% 0.0% 7.7% World Bank publications, materials 0.0% 15.4% 21.1% 13.3% 16.7% 0.0% 14.3% 7.7% World Bank website 33.3% 41.0% 36.8% 13.3% 11.1% 22.2% 14.3% 0.0% Direct contact/interaction with World Bank staff 0.0% 10.3% 31.6% 0.0% 0.0% 11.1% 14.3% 15.4% Other 0.0% 5.1% 5.3% 3.3% 0.0% 0.0% 14.3% 0.0% 81 The World Bank The Gambia Country Survey 2012 H. Communication and Outreach (continued) How you would prefer to receive information from the World Bank? (Choose no more than TWO) (Combined Responses) Office of the President, Employee of Ministry, Bilateral or Independent Academia, Percentage of Respondents Prime Minister, Minister, Ministerial Dep, Multilateral Private Sector NGOs Government Research Other Parliamentarian Implementation Agency Agency Institution Institute World Bank website 33.3% 70.0% 42.1% 56.7% 52.6% 55.6% 28.6% 46.2% Face to face meetings/discussions 66.7% 15.0% 42.1% 3.3% 31.6% 33.3% 28.6% 15.4% e-Newsletters 0.0% 57.5% 57.9% 30.0% 47.4% 22.2% 42.9% 38.5% Workshops/conferences 66.7% 22.5% 26.3% 20.0% 31.6% 66.7% 14.3% 0.0% Mobile phones 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% 0.0% 15.4% Social media (Facebook, Twitter, YouTube) 0.0% 10.0% 5.3% 20.0% 15.8% 0.0% 28.6% 7.7% Blogs 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 7.5% 10.5% 20.0% 0.0% 0.0% 28.6% 15.4% Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not on a list of exceptions ? Office of the President, Employee of Ministry, Bilateral or Independent Academia, Percentage of Respondents Prime Minister, Minister, Ministerial Dep, Multilateral Private Sector NGOs Government Research Other Parliamentarian Implementation Agency Agency Institution Institute Yes 0.0% 29.7% 16.7% 6.5% 17.6% 22.2% 14.3% 0.0% No 100.0% 70.3% 83.3% 93.5% 82.4% 77.8% 85.7% 100.0% Have you requested information from the World Bank on its activities in the past year? Office of the President, Employee of Ministry, Bilateral or Independent Academia, Percentage of Respondents Prime Minister, Minister, Ministerial Dep, Multilateral Private Sector NGOs Government Research Other Parliamentarian Implementation Agency Agency Institution Institute Yes 0.0% 17.9% 33.3% 16.1% 0.0% 11.1% 14.3% 33.3% No 100.0% 82.1% 66.7% 83.9% 100.0% 88.9% 85.7% 66.7% Were you able to obtain this information? Office of the President, Employee of Ministry, Bilateral or Independent Academia, Percentage of Respondents Prime Minister, Minister, Ministerial Dep, Multilateral Private Sector NGOs Government Research Other Parliamentarian Implementation Agency Agency Institution Institute Yes 0.0% 75.0% 62.5% 36.4% 0.0% 40.0% 33.3% 57.1% No 100.0% 25.0% 37.5% 63.6% 100.0% 60.0% 66.7% 42.9% Do you have access to the Internet? Office of the President, Employee of Ministry, Bilateral or Independent Academia, Percentage of Respondents Prime Minister, Minister, Ministerial Dep, Multilateral Private Sector NGOs Government Research Other Parliamentarian Implementation Agency Agency Institution Institute Yes 100.0% 100.0% 100.0% 86.7% 94.4% 88.9% 83.3% 83.3% No 0.0% 0.0% 0.0% 13.3% 5.6% 11.1% 16.7% 16.7% I use/have used the World Bank website: Office of the President, Employee of Ministry, Bilateral or Independent Academia, Percentage of Respondents Prime Minister, Minister, Ministerial Dep, Multilateral Private Sector NGOs Government Research Other Parliamentarian Implementation Agency Agency Institution Institute Yes 66.7% 87.9% 82.4% 64.3% 62.5% 55.6% 50.0% 25.0% No 33.3% 12.1% 17.6% 35.7% 37.5% 44.4% 50.0% 75.0% I primarily use: Office of the President, Employee of Ministry, Bilateral or Independent Academia, Percentage of Respondents Prime Minister, Minister, Ministerial Dep, Multilateral Private Sector NGOs Government Research Other Parliamentarian Implementation Agency Agency Institution Institute The World Bank's country website 0.0% 11.1% 15.4% 25.0% 16.7% 33.3% 40.0% 0.0% The World Bank's main website 100.0% 88.9% 84.6% 75.0% 83.3% 66.7% 60.0% 100.0% 82 The World Bank The Gambia Country Survey 2012 H. Communication and Outreach (continued) The Internet connection, I mainly use when visiting a World Bank website: Office of the President, Employee of Ministry, Bilateral or Independent Academia, Percentage of Respondents Prime Minister, Minister, Ministerial Dep, Multilateral Private Sector NGOs Government Research Other Parliamentarian Implementation Agency Agency Institution Institute High speed 0.0% 75.9% 78.6% 73.7% 84.6% 57.1% 60.0% 85.7% Dial-up 100.0% 24.1% 21.4% 26.3% 15.4% 42.9% 40.0% 14.3% When I visit the World Bank website, I am generally looking for: Office of the President, Employee of Ministry, Bilateral or Independent Academia, Percentage of Respondents Prime Minister, Minister, Ministerial Dep, Multilateral Private Sector NGOs Government Research Other Parliamentarian Implementation Agency Agency Institution Institute Project information 0.0% 55.6% 14.3% 35.7% 25.0% 40.0% 0.0% 0.0% Country information 100.0% 14.8% 0.0% 35.7% 37.5% 40.0% 60.0% 20.0% Data 0.0% 18.5% 42.9% 21.4% 37.5% 0.0% 40.0% 20.0% News 0.0% 7.4% 28.6% 7.1% 0.0% 20.0% 0.0% 20.0% Other 0.0% 3.7% 14.3% 0.0% 0.0% 0.0% 0.0% 40.0% I generally use the World Bank's website in: Office of the President, Employee of Ministry, Bilateral or Independent Academia, Percentage of Respondents Prime Minister, Minister, Ministerial Dep, Multilateral Private Sector NGOs Government Research Other Parliamentarian Implementation Agency Agency Institution Institute English 100.0% 100.0% 93.8% 100.0% 100.0% 100.0% 100.0% 100.0% French 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% Please rate how much you agree with the following statements on a 1-10 scale, 1 meaning you “Strongly Disagree”, 10 meaning you “Strongly Agree”. Which of the following best describes your current position? Office of the President, Prime Employee of Ministry, Ministerial Independent Government Bilateral or Multilateral Agency Private Sector NGOs Academia, Research Institute Other Minister, Minister, Parliamentarian Dep, Implementation Agency Institution N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank's Knowledge Space is a valuable source of 3 3.67 3.06 28 8.25 2.08 12 8.33 1.92 16 8.50 1.32 11 7.00 2.61 6 7.67 2.25 6 8.00 .89 3 6.67 3.06 information related to development in The Gambia I find the Bank websites easy to 2 6.50 .71 31 8.10 1.92 15 8.07 2.05 17 8.29 1.21 10 7.60 2.22 6 6.50 2.81 6 6.83 1.83 4 8.25 1.71 navigate I find the information on the 2 3.00 2.83 31 8.42 1.98 15 8.60 1.40 19 8.47 1.22 11 7.82 2.09 6 8.67 1.21 6 7.17 1.83 5 9.00 1.00 Bank’s websites useful When I need information from the World Bank I know how to 2 1.00 .00 30 6.90 2.72 15 6.60 2.72 18 7.33 2.03 11 6.36 2.87 5 7.60 1.52 5 5.60 3.44 7 8.86 1.21 find it The Bank is responsive to my information requests and 27 7.07 2.45 13 6.54 2.70 15 7.47 1.96 7 6.00 3.32 5 6.20 3.27 5 5.80 3.11 6 8.67 1.75 inquiries 83 The World Bank The Gambia Country Survey 2012 Appendix C: Responses to All Questions by Geographic Location A. Background Information Which best represents your geographic location? Banjul West Coast Other N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank in The 94 5.80 2.57 38 4.68 3.14 10 3.50 1.58 Gambia? (Asked on a scale of 1-10, 1 meaning “Not familiar at all”, 10 meaning “Extremely familiar”) B. General Issues facing The Gambia Which best represents your geographic location? Banjul West Coast Other N Mean SD N Mean SD N Mean SD Please indicate your perspective on the future of the next 89 6.70 2.16 33 6.91 2.04 10 7.40 2.63 generation in The Gambia. (Asked on a scale of 1-10, 1 meaning “Extremely pessimistic”, 10 meaning “Extremely optimistic”) Please identify which one of these you consider the first most important development priority. Percentage of Respondents Banjul West Coast Other Government effectiveness/governance 23.6% 15.6% 10.0% Fight against HIV/AIDS and other communicable diseases 0.0% 0.0% 0.0% Macro-economic growth 4.2% 9.4% 0.0% Fight against corruption 0.0% 6.3% 10.0% Access to basic education, quality of basic education 5.6% 9.4% 0.0% Higher education 1.4% 3.1% 20.0% Access to health services, quality of health care 16.7% 12.5% 10.0% Improving the effectiveness of the legal and regulatory system 1.4% 3.1% 0.0% Skills development, employment and income generating opportunities, specifically for 18.1% 6.3% 0.0% young people Improving environmental quality and protecting natural resources 1.4% 3.1% 0.0% Improving basic infrastructure (port, electricity, roads) 6.9% 0.0% 0.0% Enhancing opportunities for private sector investment including foreign investment 0.0% 6.3% 0.0% Agriculture development (crop production, processing)/ Food security 16.7% 25.0% 40.0% Agriculture development (livestock) 0.0% 0.0% 0.0% Fishery 0.0% 0.0% 0.0% Improving trade and exports 1.4% 0.0% 0.0% Improve nutrition for vulnerable groups 2.8% 0.0% 0.0% Mitigate gender inequality 0.0% 0.0% 0.0% Promote regional cooperation 0.0% 0.0% 0.0% Mitigate the effects of climate change 0.0% 0.0% 0.0% Improving public financial management and procurement 0.0% 0.0% 0.0% Strengthening the national statistical system 0.0% 0.0% 0.0% Expanding internet connectivity 0.0% 0.0% 0.0% Strengthening the capacity of civil society and private sector organizations 1.4% 6.3% 0.0% Empower local communities 1.4% 0.0% 0.0% Improving the quality of life in urban areas 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 84 The World Bank The Gambia Country Survey 2012 B. General Issues facing The Gambia (continued) Then identify which one you consider the second most important development priority. Percentage of Respondents Banjul West Coast Other Government effectiveness/governance 11.6% 6.5% 22.2% Fight against HIV/AIDS and other communicable diseases 0.0% 0.0% 11.1% Macro-economic growth 5.8% 3.2% 0.0% Fight against corruption 0.0% 0.0% 0.0% Access to basic education, quality of basic education 7.2% 0.0% 0.0% Higher education 2.9% 6.5% 0.0% Access to health services, quality of health care 8.7% 25.8% 33.3% Improving the effectiveness of the legal and regulatory system 1.4% 0.0% 0.0% Skills development, employment and income generating opportunities, specifically for 11.6% 22.6% 0.0% young people Improving environmental quality and protecting natural resources 0.0% 0.0% 0.0% Improving basic infrastructure (port, electricity, roads) 8.7% 9.7% 0.0% Enhancing opportunities for private sector investment including foreign investment 10.1% 0.0% 0.0% Agriculture development (crop production, processing)/ Food security 14.5% 12.9% 11.1% Agriculture development (livestock) 1.4% 3.2% 22.2% Fishery 0.0% 0.0% 0.0% Improving trade and exports 1.4% 0.0% 0.0% Improve nutrition for vulnerable groups 1.4% 0.0% 0.0% Mitigate gender inequality 0.0% 0.0% 0.0% Promote regional cooperation 0.0% 0.0% 0.0% Mitigate the effects of climate change 1.4% 0.0% 0.0% Improving public financial management and procurement 2.9% 0.0% 0.0% Strengthening the national statistical system 0.0% 0.0% 0.0% Expanding internet connectivity 2.9% 0.0% 0.0% Strengthening the capacity of civil society and private sector organizations 2.9% 9.7% 0.0% Empower local communities 0.0% 3.2% 0.0% Improving the quality of life in urban areas 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% Which TWO areas of development listed below do you believe would contribute most to reducing poverty in The Gambia? (Choose no more than TWO) (Combined Responses) Percentage of Respondents Banjul West Coast Other Government effectiveness/governance 25.4% 21.7% 0.0% Fight against HIV/AIDS and other communicable diseases 1.5% 0.0% 100.0% Macro-economic growth 7.5% 0.0% 0.0% Fight against corruption 10.4% 4.3% 0.0% Access to basic education, quality of basic education 16.4% 17.4% 0.0% Higher education 1.5% 4.3% 0.0% Access to health services, quality of health care 13.4% 17.4% 0.0% Improving the effectiveness of the legal and regulatory system 4.5% 0.0% 0.0% Skills development, employment and income generating opportunities, specifically for 41.8% 43.5% 100.0% young people Improving environmental quality and protecting natural resources 0.0% 0.0% 0.0% Improving basic infrastructure (port, electricity, roads) 3.0% 13.0% 0.0% Enhancing opportunities for private sector investment including foreign investment 14.9% 13.0% 0.0% Agriculture development (crop production, processing)/ Food security 41.8% 26.1% 0.0% Agriculture development (livestock) 0.0% 4.3% 0.0% Fishery 1.5% 4.3% 0.0% Improving trade and exports 1.5% 8.7% 0.0% Improve nutrition for vulnerable groups 1.5% 0.0% 0.0% Mitigate gender inequality 0.0% 0.0% 0.0% Promote regional cooperation 0.0% 0.0% 0.0% Mitigate the effects of climate change 0.0% 0.0% 0.0% Improving public financial management and procurement 1.5% 0.0% 0.0% Strengthening the national statistical system 0.0% 0.0% 0.0% Expanding internet connectivity 0.0% 0.0% 0.0% Strengthening the capacity of civil society and private sector organizations 0.0% 0.0% 0.0% Empower local communities 1.5% 4.3% 0.0% Improving the quality of life in urban areas 0.0% 4.3% 0.0% Other 1.5% 0.0% 0.0% 85 The World Bank The Gambia Country Survey 2012 B. General Issues facing The Gambia (continued) Which TWO areas below do you believe would contribute most to generating faster economic growth in The Gambia? (Choose no more than TWO) (Combined Responses) Percentage of Respondents Banjul West Coast Other Government effectiveness/governance 30.9% 25.0% 22.2% Fight against HIV/AIDS and other communicable diseases 2.1% 0.0% 11.1% Fight against corruption 6.4% 10.0% 11.1% Access to basic education, quality of basic education 9.6% 15.0% 11.1% Higher education 1.1% 7.5% 11.1% Access to health services, quality of health care 8.5% 10.0% 0.0% Improving the effectiveness of the legal and regulatory system 2.1% 0.0% 0.0% Skills development, employment and income generating opportunities, specifically for 39.4% 20.0% 11.1% young people Improving environmental quality and protecting natural resources 1.1% 0.0% 0.0% Improving basic infrastructure (port, electricity, roads) 16.0% 15.0% 0.0% Enhancing opportunities for private sector investment including foreign investment 17.0% 20.0% 11.1% Agriculture development (crop production, processing)/ Food security 33.0% 45.0% 66.7% Agriculture development (livestock) 0.0% 0.0% 22.2% Fishery 1.1% 0.0% 0.0% Improving trade and exports 13.8% 15.0% 11.1% Improve nutrition for vulnerable groups 2.1% 0.0% 0.0% Mitigate gender inequality 0.0% 0.0% 0.0% Promote regional cooperation 1.1% 0.0% 0.0% Mitigate the effects of climate change 0.0% 0.0% 0.0% Improving public financial management and procurement 4.3% 2.5% 0.0% Strengthening the national statistical system 0.0% 0.0% 0.0% Expanding internet connectivity 0.0% 0.0% 0.0% Strengthening the capacity of civil society and private sector organizations 5.3% 2.5% 0.0% Empower local communities 4.3% 5.0% 0.0% Improving the quality of life in urban areas 0.0% 5.0% 0.0% Other 0.0% 0.0% 11.1% C. Overall Attitudes toward the World Bank Overall Effectiveness Which best represents your geographic location? Banjul West Coast Other N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank’s 93 6.49 1.97 35 6.91 2.73 9 6.89 1.05 effectiveness in The Gambia. (Asked on a scale of 1-10, 1 meaning “Not effective at all”, 10 meaning “Very effective”) World Bank's Financial Instruments Which best represents your geographic location? Banjul West Coast Other N Mean SD N Mean SD N Mean SD To what extent do the World Bank's financial instruments meet 90 6.19 2.08 33 6.45 2.55 6 6.67 1.86 the needs of The Gambia? (Asked on a scale of 1-10, 1 meaning “To no degree at all”, 10 meaning “To a very significant degree”) World Bank's Knowledge Services Which best represents your geographic location? Banjul West Coast Other N Mean SD N Mean SD N Mean SD To what extent does the World Bank meet the needs of The 89 5.71 2.26 31 6.58 2.90 5 6.60 1.52 Gambia for knowledge services? (Asked on a scale of 1-10, 1 meaning “To no degree at all”, 10 meaning “To a very significant degree”) 86 The World Bank The Gambia Country Survey 2012 C. Overall Attitudes toward the World Bank (continued) Based on your observations of the World Bank in The Gambia, what do you think the Bank considers its top priorities in The Gambia? (Choose no more than TWO) (Combined Responses) Percentage of Respondents Banjul West Coast Other Government effectiveness/governance 26.6% 16.2% 30.0% Fight against HIV/AIDS and other communicable diseases 5.3% 2.7% 10.0% Macro-economic growth 36.2% 32.4% 30.0% Fight against corruption 3.2% 0.0% 10.0% Access to basic education, quality of basic education 37.2% 35.1% 30.0% Higher education 3.2% 5.4% 0.0% Access to health services, quality of health care 2.1% 13.5% 10.0% Improving the effectiveness of the legal and regulatory system 3.2% 5.4% 0.0% Skills development, employment and income generating opportunities, specifically for 5.3% 5.4% 20.0% young people Improving environmental quality and protecting natural resources 0.0% 5.4% 10.0% Improving basic infrastructure (port, electricity, roads) 5.3% 0.0% 0.0% Enhancing opportunities for private sector investment including foreign investment 7.4% 8.1% 0.0% Agriculture development (crop production, processing)/ Food security 18.1% 16.2% 30.0% Agriculture development (livestock) 0.0% 2.7% 0.0% Fishery 2.1% 10.8% 0.0% Improving trade and exports 4.3% 5.4% 0.0% Improve nutrition for vulnerable groups 0.0% 0.0% 0.0% Mitigate gender inequality 1.1% 2.7% 0.0% Promote regional cooperation 0.0% 0.0% 0.0% Mitigate the effects of climate change 0.0% 0.0% 0.0% Improving public financial management and procurement 21.3% 5.4% 0.0% Strengthening the national statistical system 1.1% 0.0% 0.0% Expanding internet connectivity 3.2% 0.0% 0.0% Strengthening the capacity of civil society and private sector organizations 2.1% 2.7% 0.0% Empower local communities 1.1% 2.7% 0.0% Improving the quality of life in urban areas 0.0% 0.0% 0.0% Other 0.0% 5.4% 0.0% Based on your observations of the World Bank in The Gambia, where would it be most productive for the Bank to focus most of its resources in its support of country priorities? (Choose no more than TWO) (Combined Responses) Percentage of Respondents Banjul West Coast Other Government effectiveness/governance 14.9% 15.4% 10.0% Fight against HIV/AIDS and other communicable diseases 0.0% 0.0% 0.0% Macro-economic growth 10.6% 12.8% 0.0% Fight against corruption 5.3% 2.6% 10.0% Access to basic education, quality of basic education 17.0% 5.1% 30.0% Higher education 4.3% 5.1% 10.0% Access to health services, quality of health care 8.5% 10.3% 10.0% Improving the effectiveness of the legal and regulatory system 5.3% 0.0% 0.0% Skills development, employment and income generating opportunities, specifically for 34.0% 33.3% 20.0% young people Improving environmental quality and protecting natural resources 3.2% 5.1% 0.0% Improving basic infrastructure (port, electricity, roads) 14.9% 7.7% 10.0% Enhancing opportunities for private sector investment including foreign investment 11.7% 20.5% 20.0% Agriculture development (crop production, processing)/ Food security 29.8% 25.6% 30.0% Agriculture development (livestock) 1.1% 5.1% 10.0% Fishery 1.1% 2.6% 0.0% Improving trade and exports 3.2% 5.1% 20.0% Improve nutrition for vulnerable groups 2.1% 0.0% 0.0% Mitigate gender inequality 0.0% 0.0% 0.0% Promote regional cooperation 2.1% 0.0% 0.0% Mitigate the effects of climate change 1.1% 2.6% 0.0% Improving public financial management and procurement 6.4% 5.1% 0.0% Strengthening the national statistical system 0.0% 0.0% 0.0% Expanding internet connectivity 1.1% 2.6% 0.0% Strengthening the capacity of civil society and private sector organizations 7.4% 10.3% 0.0% Empower local communities 1.1% 2.6% 0.0% Improving the quality of life in urban areas 2.1% 0.0% 0.0% Other 0.0% 0.0% 0.0% 87 The World Bank The Gambia Country Survey 2012 C. Overall Attitudes toward the World Bank (continued) In your opinion, what should be the level of involvement of the World Bank in The Gambia’s development strategies? Percentage of Respondents Banjul West Coast Other The Bank should be more involved 86.5% 82.1% 100.0% The Bank is currently involved at an optimum level 5.2% 7.7% 0.0% The Bank should be less involved 0.0% 2.6% 0.0% The Bank shouldn't be involved at all 2.1% 5.1% 0.0% Don't know/refused 6.3% 2.6% 0.0% In broad terms of economic and social development, what is the “greatest” value brought by the World Bank to The Gambia? Percentage of Respondents Banjul West Coast Other The Bank’s knowledge 5.5% 7.9% 33.3% Technical advice 15.4% 15.8% 33.3% Policy and economic advice 18.7% 31.6% 22.2% Lending when others won’t 3.3% 5.3% 0.0% Convener/facilitator 1.1% 0.0% 0.0% Donor coordination 6.6% 2.6% 0.0% Ability to mobilize resources 0.0% 5.3% 0.0% Ability to build implementation capacity 7.7% 10.5% 0.0% Financial resources 42.9% 21.1% 11.1% Other 1.1% 0.0% 0.0% None of the above 1.1% 5.3% 0.0% What is the “second greatest” value? Percentage of Respondents Banjul West Coast Other The Bank’s knowledge 7.8% 0.0% 11.1% Technical advice 15.6% 25.0% 33.3% Policy and economic advice 31.1% 25.0% 11.1% Lending when others won’t 4.4% 11.1% 11.1% Convener/facilitator 0.0% 0.0% 0.0% Donor coordination 8.9% 5.6% 11.1% Ability to mobilize resources 4.4% 2.8% 0.0% Ability to build implementation capacity 7.8% 8.3% 11.1% Financial resources 16.7% 19.4% 11.1% Other 1.1% 2.8% 0.0% None of the above 1.1% 2.8% 0.0% Which of the following do you identify as the Bank’s greatest weaknesses in its work in The Gambia? (Choose no more than TWO) (Combined Responses) Percentage of Respondents Banjul West Coast Other Imposing technocratic solutions without regard to political realities 17.2% 19.4% 11.1% Not exploring alternative policy options 10.3% 16.7% 0.0% Too bureaucratic in its operational policies and procedures 41.4% 38.9% 77.8% Staff too inaccessible 2.3% 5.6% 0.0% Bank management is not accessible 1.1% 11.1% 0.0% Bank staff are arrogant in their approach 0.0% 0.0% 0.0% Not enough public disclosure of its work 19.5% 36.1% 33.3% The Bank is too influenced by the US or others 6.9% 5.6% 0.0% World Bank procedures too slow and complex to show results on the ground in reasonable 31.0% 13.9% 44.4% time The interventions of the World Bank are inadequately aligned with country priorities 11.5% 11.1% 0.0% The Bank's instruments are not flexible enough to respond to country needs 18.4% 11.1% 11.1% Other 5.7% 2.8% 0.0% 88 The World Bank The Gambia Country Survey 2012 C. Overall Attitudes toward the World Bank (continued) Which TWO of the following areas do you think would be most valuable for the Bank to focus its research efforts on in the nex t few years in The Gambia? (Choose no more than TWO) (Combined Responses) Percentage of Respondents Banjul West Coast Other Education 21.9% 28.2% 10.0% Health 17.7% 23.1% 30.0% Social protection 6.3% 0.0% 0.0% Transport 2.1% 0.0% 0.0% Poverty 14.6% 23.1% 0.0% Governance 15.6% 5.1% 20.0% Anti-corruption 4.2% 2.6% 0.0% Enhanced business environment for private sector development 14.6% 17.9% 30.0% Energy 9.4% 12.8% 10.0% Agricultural production/Food security 29.2% 38.5% 40.0% Agri-business 3.1% 2.6% 0.0% Water and sanitation 1.0% 2.6% 0.0% Monitoring and evaluation 3.1% 5.1% 10.0% Public expenditure 1.0% 2.6% 0.0% Public sector performance 8.3% 0.0% 0.0% Labor markets/job creation 13.5% 2.6% 0.0% Financial markets 0.0% 0.0% 0.0% Urban/metropolitan development 4.2% 5.1% 0.0% Environmental sustainability/natural resources management 5.2% 5.1% 10.0% Improving equality of opportunity 1.0% 2.6% 0.0% Rural development 13.5% 20.5% 30.0% Climate change 1.0% 0.0% 10.0% Service sector expansion 2.1% 0.0% 0.0% Other 4.2% 0.0% 0.0% In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the Bank work with more in your country to ensure better development results there? (Choose no more than TWO) (Combined Responses) Percentage of Respondents Banjul West Coast Other NGOs 32.6% 41.0% 30.0% Local Government 23.9% 15.4% 30.0% Beneficiaries 33.7% 23.1% 40.0% Private sector 41.3% 43.6% 20.0% Community Based Organizations (CBOs) 32.6% 38.5% 50.0% Donor community 13.0% 12.8% 0.0% Parliament 2.2% 2.6% 10.0% Media 3.3% 2.6% 0.0% Faith-based organizations 0.0% 5.1% 0.0% Other 6.5% 2.6% 0.0% On a scale of 1-10, 1 meaning you strongly disagree, 10 meaning you strongly agree, please respond to the following statements about the World Bank in The Gambia. Which best represents your geographic location? Banjul West Coast Other N Mean SD N Mean SD N Mean SD Overall the Bank currently plays a relevant role in development in 92 7.36 1.96 34 7.38 2.82 9 6.89 .60 The Gambia The Bank’s work is aligned with what I consider the 88 6.44 2.15 34 6.88 2.78 9 6.44 1.88 development priorities for this country The Bank’s work reflects its own mission of poverty reduction 85 6.91 2.36 27 6.26 3.02 4 7.50 1.73 The World Bank recommends programs and strategies that are 88 6.40 2.25 30 6.70 2.45 5 6.20 2.49 realistic for The Gambia The World Bank treats clients and stakeholders in The Gambia 80 7.63 1.93 30 7.73 2.20 10 7.40 1.71 with respect The World Bank collaborates with other donors here 80 7.38 2.00 24 7.17 2.91 4 8.75 .96 The World Bank is responsive 86 6.86 2.30 29 7.10 2.51 9 6.67 1.94 Overall I like to work/interact with Bank staff 90 7.86 1.92 28 7.68 2.75 9 7.22 1.79 The Bank is an effective catalyst for discussion on issues 86 7.36 2.19 28 7.32 2.84 3 6.33 2.52 related to poverty In general, the strategies that the Bank recommends are 80 6.46 2.17 28 6.93 2.40 3 6.33 2.31 sustainable over time The World Bank's work promotes country ownership of 84 6.37 2.35 28 7.00 2.80 4 7.25 1.71 development strategies The Bank's work promotes the empowerment of poor people to 87 6.38 2.43 31 6.32 3.16 6 7.00 1.67 participate in development The World Bank imposes reasonable conditions on its lending 78 5.85 2.52 28 6.18 2.96 5 6.20 3.03 The Bank gives appropriate priority to growth issues 87 7.03 1.90 28 6.82 2.79 7 7.86 1.68 89 The World Bank The Gambia Country Survey 2012 D. The Work of the World Bank How important is it for the World Bank to be involved in that particular area of work in The Gambia? (Asked on a 5-point effectiveness scale, 1 being Not at all, 5 being Very; converted to a 10-point scale for analysis.) Which best represents your geographic location? Banjul West Coast Other N Mean SD N Mean SD N Mean SD Helping to reduce poverty 93 9.49 1.41 31 9.78 .89 10 9.33 1.52 Helping to strengthen the government's effectiveness 83 8.67 2.25 27 9.33 1.50 7 8.39 1.70 Helping to increase access and quality of health services, including the fight against HIV/AIDS and other communicable 82 8.68 2.03 32 8.10 2.98 10 9.10 1.57 diseases Helping to bring about macro-economic growth 85 9.07 1.40 30 9.03 2.19 9 9.25 1.59 Fighting against corruption 84 7.94 2.35 27 8.50 2.57 7 7.43 2.02 Helping to increase access and quality of basic education 85 9.29 1.40 29 9.46 1.30 9 9.25 1.59 Helping to strengthen higher education 84 8.69 1.68 29 9.30 1.22 9 8.75 1.63 Helping to improve the legal and regulatory systems 80 8.06 2.02 25 8.47 2.49 8 8.31 1.59 Helping to increase professional skills, employment and 86 8.90 1.65 26 9.13 2.21 8 9.16 1.16 income generation, specifically for young people Helping to strengthen environment and natural resources 81 7.94 2.02 27 8.17 2.42 6 8.50 1.16 management Helping to improve basic infrastructure (port, electricity, roads) 83 8.92 1.80 29 8.60 2.44 9 9.25 1.13 Helping to improve the investment climate for private sector 80 8.65 1.88 29 8.91 1.87 6 10.00 .00 growth and attracting foreign investment Helping to strengthen the agricultural sector/food security 84 9.20 1.62 31 9.56 1.47 9 9.50 .99 Helping to strengthen the fisheries sector 83 8.29 1.94 26 8.79 1.93 8 8.59 1.67 Ensuring that attention is paid to gender disparities 83 7.70 2.28 27 7.08 2.85 8 7.19 1.59 Helping to integrate The Gambia into the global and/or sub- 85 8.25 1.78 30 8.35 2.28 5 7.75 1.59 regional economy Helping to improve nutrition for vulnerable groups 80 7.95 2.35 29 8.06 2.67 7 8.71 1.77 Helping The Gambia adapt to/avert risk of climate change 79 7.92 2.21 27 7.42 2.63 7 7.75 2.25 Helping to strengthen the public financial management and 34 8.68 2.22 10 9.33 1.52 1 5.50 . procurement system Help strengthening the national statistical system 85 7.83 2.47 27 8.08 2.55 8 7.47 1.44 Helping to expand internet connectivity 82 7.80 2.50 27 8.00 3.20 6 9.25 1.84 Helping to strengthen the capacity of civil society and private 84 8.07 2.16 31 8.91 1.73 8 9.72 .80 sector organizations Helping to empower local communities 81 8.22 2.27 29 8.45 2.56 8 9.16 1.67 Helping to improve the quality of life in urban areas 79 8.18 2.13 29 8.53 2.27 5 7.75 1.59 90 The World Bank The Gambia Country Survey 2012 D. The Work of the World Bank (continued) How effective do you believe the World Bank is in terms of having a positive impact on that area of development in The Gambia? (Asked on a 5-point effectiveness scale, 1 being Not at all, 5 being Very; converted to a 10-point scale for analysis.) Which best represents your geographic location? Banjul West Coast Other N Mean SD N Mean SD N Mean SD Helping to reduce poverty 83 6.58 2.37 28 7.19 2.64 9 7.00 1.59 Helping to strengthen the government's effectiveness 78 5.93 2.35 25 6.04 2.54 7 6.46 2.20 Helping to increase access and quality of health services, including the fight against HIV/AIDS and other communicable 75 6.70 2.14 28 6.63 2.84 8 7.75 2.08 diseases Helping to bring about macro-economic growth 81 7.14 2.11 29 7.13 2.75 7 7.75 2.25 Fighting against corruption 77 5.21 2.54 24 5.22 2.60 6 6.25 2.32 Helping to increase access and quality of basic education 80 8.20 1.80 27 8.08 2.77 8 8.59 2.39 Helping to strengthen higher education 78 6.51 2.34 27 7.08 2.71 8 8.31 1.59 Helping to improve the legal and regulatory systems 69 5.76 2.36 21 6.04 2.65 8 7.19 2.33 Helping to increase professional skills, employment and 78 6.08 2.33 24 6.34 2.72 7 9.04 1.20 income generation, specifically for young people Helping to strengthen environment and natural resources 73 5.84 2.04 23 6.18 2.39 6 8.13 .92 management Helping to improve basic infrastructure (port, electricity, roads) 78 6.13 2.43 25 6.22 2.81 8 8.03 1.88 Helping to improve the investment climate for private sector 73 6.58 2.28 25 6.58 1.73 6 7.38 2.63 growth and attracting foreign investment Helping to strengthen the agricultural sector/food security 77 6.73 2.24 25 7.30 2.52 9 7.75 1.95 Helping to strengthen the fisheries sector 75 5.62 2.15 24 6.53 2.57 7 6.14 2.50 Ensuring that attention is paid to gender disparities 72 6.59 2.42 23 5.50 2.35 8 6.06 1.99 Helping to integrate The Gambia into the global and/or sub- 75 5.74 2.14 24 6.16 2.44 3 6.25 3.44 regional economy Helping to improve nutrition for vulnerable groups 70 6.01 2.77 24 6.25 2.71 7 8.07 2.02 Helping The Gambia adapt to/avert risk of climate change 70 5.60 2.22 24 5.78 2.23 7 6.46 1.20 Helping to strengthen the public financial management and 31 7.10 2.80 8 8.59 1.67 1 5.50 . procurement system Help strengthening the national statistical system 73 6.18 2.14 21 6.68 2.43 7 6.79 1.77 Helping to expand internet connectivity 67 6.44 2.48 22 6.63 2.84 5 7.75 3.18 Helping to strengthen the capacity of civil society and private 72 5.91 2.51 25 6.40 2.60 6 7.38 2.63 sector organizations Helping to empower local communities 71 5.79 2.55 26 6.88 3.06 6 7.38 2.63 Helping to improve the quality of life in urban areas 72 5.94 2.49 26 5.76 3.14 5 7.75 1.59 E. The Way the World Bank does Business Please rate the World Bank in terms of its effectiveness vis-à-vis the particular attribute/activity listed below using a 1-5 scale, 1 meaning “Not effective at all”, 5 meaning “Very effective”. (Asked on a 5-point scale; converted to a 10-point scale for analysis.) Which best represents your geographic location? Banjul West Coast Other N Mean SD N Mean SD N Mean SD Technical competence 83 8.83 1.77 30 8.43 2.22 9 8.75 1.98 Producing "knowledge" (studies, analyses) that is useful 82 8.33 1.93 27 7.67 2.61 7 9.04 1.77 Making the results of studies and analyses readily available 80 7.38 2.36 30 7.45 2.56 6 8.13 1.69 Sharing knowledge about international best practices 82 7.80 2.12 27 7.75 2.65 6 7.75 2.01 Ability to adapt its knowledge to your country’s needs 80 6.85 2.31 28 7.43 2.35 5 7.75 2.25 Ensuring its staff is accessible 80 6.96 2.56 26 6.97 2.54 8 7.75 1.70 Providing sound policy and economic advice 79 8.01 2.19 26 7.84 2.34 8 8.03 1.88 Straightforwardness in its dealings with you 78 7.75 2.38 27 8.17 2.25 6 7.38 .92 Maintaining consistent messages 75 7.45 2.32 27 7.33 2.93 4 5.50 .00 Promoting the inclusion of local communities in the 74 6.81 2.66 29 6.66 3.04 6 7.38 2.21 development of strategies Promoting the inclusion of civil society in the development of 77 6.73 2.54 27 6.00 3.08 7 6.79 1.77 strategies Promoting the inclusion of local project experts in the 82 7.01 2.58 30 6.48 2.88 6 6.25 1.16 development of strategies Promoting the inclusion of private sector in the development of 82 6.73 2.18 29 6.35 2.44 8 6.91 2.06 strategies Giving appropriate priority to poverty reduction 81 7.83 2.29 33 7.34 2.72 10 8.43 1.85 Lending in a way that promotes effective development 75 7.30 2.40 30 7.15 2.43 6 8.13 .92 91 The World Bank The Gambia Country Survey 2012 F. Project/Program Related Issues Please rate how much you agree with the following statements on 1-10 scale, 1 meaning you “Strongly Disagree”, 10 meaning you “Strongly Agree”. Which best represents your geographic location? Banjul West Coast Other N Mean SD N Mean SD N Mean SD The Bank is flexible in terms of adjusting to changing 50 5.52 2.44 16 6.81 2.04 4 5.50 3.00 circumstances The Bank disburses funds promptly 49 5.71 2.85 18 7.06 3.46 5 4.00 3.94 The Bank works efficiently 52 6.69 2.33 19 8.05 2.72 4 7.25 1.89 The Bank effectively monitors and evaluates the projects and 52 7.10 2.25 17 8.35 2.55 3 4.67 3.21 programs it supports The Bank helps to build capacity at the community level 49 6.73 2.41 18 7.28 2.52 4 4.75 2.50 The Bank helps to build capacity of government officials 50 7.32 1.89 17 7.12 2.42 5 5.80 3.27 The Bank provides strategic advice and helps strengthening 50 7.34 1.90 18 7.94 2.41 4 6.00 3.74 country systems The Bank and partners in government collaborate well together on Bank supported programs and projects in The Gambia 51 7.43 1.96 18 7.78 2.53 4 5.50 3.87 The Bank helps to strengthen institutional capacity 53 7.62 1.89 18 8.44 1.69 5 5.60 2.70 The Government supports and takes responsibility for 53 7.17 2.04 19 8.68 1.73 5 6.00 3.00 development efforts in The Gambia The Bank’s procurement requirements are reasonable 49 6.29 2.30 18 8.11 2.08 2 6.50 .71 G. The Future Role of the World Bank in The Gambia Which best represents your geographic location? Banjul West Coast Other N Mean SD N Mean SD N Mean SD How significant a role do you believe the World Bank should play in The Gambia’s development over the medium term in the 85 9.08 1.24 36 9.28 1.80 9 9.89 .33 near future? (Asked on a 10-pt. scale, 1 meaning that the Bank should not play a significant role at all, 10 meaning that the Bank should play a very significant role) Which one of the following should the Bank do to make itself of greater value in The Gambia? (Choose only ONE) Percentage of Respondents Banjul West Coast Other Improve the quality of its experts as related to The Gambia’s specific challenges 11.9% 13.9% 10.0% Reduce the complexity of obtaining World Bank financing 44.0% 38.9% 50.0% Focus primarily on advice and advocacy issues 7.1% 0.0% 10.0% Improve the competitiveness of its financing compared to markets 8.3% 19.4% 0.0% Offer more innovative financial products 13.1% 8.3% 30.0% Offer more innovative knowledge services 9.5% 11.1% 0.0% Other 6.0% 8.3% 0.0% When World Bank assisted reform efforts fail or are slow to take place, which TWO of the following would you attribute this to? (Choose TWO only) (Combined Responses) Percentage of Respondents Banjul West Coast Other The World Bank works inefficiently/too slowly 11.1% 11.4% 50.0% Government works inefficiently/too slowly 27.8% 37.1% 62.5% There is not an adequate level of citizen/civil society participation 17.8% 25.7% 0.0% Poor donor coordination 17.8% 20.0% 12.5% Lack of/inadequate levels of capacity in government 43.3% 40.0% 12.5% Political pressures and obstacles 25.6% 17.1% 25.0% Reforms are not well thought out in light of country challenges 36.7% 31.4% 0.0% Other 1.1% 0.0% 0.0% 92 The World Bank The Gambia Country Survey 2012 H. Communication and Outreach From where do you get most of your information about economic and social development issues in The Gambia? (Choose no more than TWO) (Combined Responses) Percentage of Respondents Banjul West Coast Other Local newspapers 64.1% 73.7% 60.0% International newspapers 3.3% 5.3% 0.0% Local radio 8.7% 21.1% 40.0% International radio 6.5% 5.3% 10.0% Local television 29.3% 31.6% 50.0% International television 13.0% 13.2% 0.0% Periodicals 15.2% 13.2% 10.0% Internet 42.4% 28.9% 20.0% Social media: Facebook, Twitter, YouTube 1.1% 2.6% 0.0% Other 5.4% 2.6% 0.0% From where do you get most of your information about the World Bank’s development activities in The Gambia? (Choose no more than TWO) (Combined Responses) Percentage of Respondents Banjul West Coast Other Local newspapers 48.4% 55.3% 55.6% International newspapers 1.1% 2.6% 0.0% Local radio 5.5% 26.3% 33.3% International radio 1.1% 5.3% 22.2% Local television 20.9% 18.4% 44.4% International television 1.1% 2.6% 0.0% Periodicals 5.5% 0.0% 0.0% Blogs 0.0% 2.6% 0.0% Internet 29.7% 23.7% 22.2% World Bank conferences, seminars, workshops 14.3% 5.3% 0.0% World Bank publications, materials 14.3% 13.2% 0.0% World Bank website 27.5% 21.1% 11.1% Direct contact/interaction with World Bank staff 12.1% 7.9% 0.0% Other 3.3% 5.3% 0.0% How you would prefer to receive information from the World Bank? (Choose no more than TWO) (Combined Responses) Percentage of Respondents Banjul West Coast Other World Bank website 63.0% 44.7% 30.0% Face to face meetings/discussions 21.7% 23.7% 10.0% e-Newsletters 51.1% 34.2% 20.0% Workshops/conferences 22.8% 36.8% 10.0% Mobile phones 0.0% 5.3% 0.0% Social media (Facebook, Twitter, YouTube) 7.6% 18.4% 30.0% Blogs 0.0% 0.0% 0.0% Other 6.5% 15.8% 30.0% Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not on a list of exceptions? Percentage of Respondents Banjul West Coast Other Yes 18.4% 15.8% 0.0% No 81.6% 84.2% 100.0% Have you requested information from the World Bank on its activities in the past year? Percentage of Respondents Banjul West Coast Other Yes 18.9% 18.4% 0.0% No 81.1% 81.6% 100.0% Were you able to obtain this information? Percentage of Respondents Banjul West Coast Other Yes 51.9% 41.2% 50.0% No 48.1% 58.8% 50.0% Do you have access to the Internet? Percentage of Respondents Banjul West Coast Other Yes 98.8% 86.8% 80.0% No 1.2% 13.2% 20.0% 93 The World Bank The Gambia Country Survey 2012 H. Communication and Outreach (continued) I use/have used the World Bank website: Percentage of Respondents Banjul West Coast Other Yes 79.7% 56.8% 12.5% No 20.3% 43.2% 87.5% I primarily use: Percentage of Respondents Banjul West Coast Other The World Bank's country website 14.3% 20.0% 33.3% The World Bank's main website 85.7% 80.0% 66.7% The Internet connection, I mainly use when visiting a World Bank website : Percentage of Respondents Banjul West Coast Other High speed 71.0% 75.0% 100.0% Dial-up 29.0% 25.0% 0.0% When I visit the World Bank website, I am generally looking for: Percentage of Respondents Banjul West Coast Other Project information 28.0% 45.5% 50.0% Country information 26.0% 27.3% 50.0% Data 24.0% 18.2% 0.0% News 12.0% 4.5% 0.0% Other 10.0% 4.5% 0.0% I generally use the World Bank's website in: Percentage of Respondents Banjul West Coast Other English 98.5% 100.0% 100.0% French 1.5% 0.0% 0.0% Please rate how much you agree with the following statements on a 1-10 scale, 1 meaning you “Strongly Disagree”, 10 meaning you “Strongly Agree”. Which best represents your geographic location? Banjul West Coast Other Mean N SD Mean N SD Mean N SD The World Bank's Knowledge Space is a valuable source of 7.76 66 2.31 8.22 18 1.63 7.50 2 3.54 information related to development in The Gambia I find the Bank websites easy to navigate 7.85 71 1.95 7.90 21 1.79 I find the information on the Bank’s websites useful 8.15 71 1.98 8.61 23 1.16 7.50 2 3.54 When I need information from the World Bank I know how to find 6.78 73 2.64 7.43 21 2.54 it The Bank is responsive to my information requests and 6.97 58 2.52 6.95 19 2.59 7.00 2 4.24 inquiries 94 The World Bank The Gambia Country Survey 2012 Appendix D: World Bank Client Survey 2012 World Bank Client Survey FY12 -- THE GAMBIA The World Bank is interested in gauging the views of clients and partners who are either involved in development in The Gambia or who observe activities related to social and economic development. The following survey is meant to give the Bank’s team that works in The Gambia, more in-depth insight into how the Bank’s work is perceived. This is one tool the Bank uses to assess the views of its critical stakeholders. With this understanding, the World Bank hopes to develop more effective strategies, outreach and programs that support development in The Gambia. The World Bank commissioned an independent consultant to oversee the logistics of this effort in The Gambia. This ensures anonymity and confidentiality. We hope you’ll be candid. To complete the survey , please circle the number that most accurately reflects your answer. If you prefer not to answer a question, please leave it blank. Section A. BACKGROUND A1. Which of the following best describes your current position? (Please mark only one response) 1. Office of the President, Prime Minister, Minister, O 8. Media (Press, Radio, TV, Web etc.) O Parliamentarian 2. Employee of a Ministry, Ministerial Department or O 9. Independent Government Institution (i.e., O Implementation Agency Regulatory Agency, Central Bank) O 3. Local Government Office or Staff O 10. Trade Union O 4. Federal/Central Government 11. Faith based groups O 5. Bilateral or Multilateral Agency O 12. Academia or Research Institute O 6. Private sector O 13. Judiciary O 7. NGOs (including CBOs) O 14. Other (please specify): ___________________ A2. Please identify the primary specialization of your work. (Please mark only one response) O 1. Agriculture, Agribusiness, Forestry O 7. Infrastructure (e.g., ransport, Water, Energy, Telecommunications) O 2. Commerce, Trade and Manufacturing O 8. Law, Justice O 3. Communications, Information Services O 9. Legislature, Politics O 4. Economic Management O 10. Social Services (e.g., Education, Health) O 5. Environment, Natural Resource Management O 11. Other (please specify) : _________________ O 6. Finance, Banking, Insurance ____________________________________ Not familiar Extremely A3. How familiar are you with the work of the World at all familiar Bank in The Gambia on a scale of 1-10, 1 1 2 3 4 5 6 7 8 9 10 meaning “not familiar at all”, 10 meaning “extremely familiar”? O O O O O O O O O O A4. How long have you been involved with (or a close observer of) the World Bank’s activities? O 1. Less than one year O 2. One to three years O 3. More than three years A5. Which best represents your geographic location? O 1. Banjul O 2. Lower River O 3. Central River O 4. North Bank O 5. Upper River O 6. West Coast 95 The World Bank The Gambia Country Survey 2012 Section B. GENERAL ISSUES FACING THE GAMBIA Extremely Extremely Don’t B1. On a scale of 1-10, 1 meaning Pessimistic Optimistic know “extremely pessimistic”, 10 meaning “extremely optimistic”, please 1 2 3 4 5 6 7 8 9 10 indicate your perspective on the future of the next generation in The O O O O O O O O O O O Gambia. B2. Listed below are a number of Most Second Important Most development priorities in The Develop Important Gambia. Please identify which one ment Developm B3. Poverty reduction is a broad term that of these you consider the first priority ent priority encompasses work in many different most important development (Choose (Choose areas. Which TWO areas of development priority. Then identify which one ONE) ONE) listed below do you believe would you consider the second most contribute most to reducing poverty in The important development priority. Gambia. (Choose only TWO) 1. Government effectiveness/governance O O 2. Government effectiveness/governance 3. Fight against HIV/AIDS and other O O 4. Fight against HIV/AIDS and other communicable diseases communicable diseases 5. Macro-economic growth O O 6. Macro-economic growth 7. Fight against Corruption O O 8. Fight against Corruption 9. Access to basic education, quality of O O 10. Access to education, quality of basic education education 11. Higher education O O 12. Higher education 13. Access to health services, quality of O O 14. Access to health services, quality of health care health care 15. Improving the effectiveness of the legal O O 16. Improving the effectiveness of the legal and regulatory system and regulatory system 17. Skills development, employment and O O 18. Skills development, employment and income generating opportunities, income generating opportunities, specifically for young people specifically for young people 19. Improving environmental quality and O O 20. Improving environmental quality and protecting natural resources protecting natural resources 21. Improving basic infrastructure (port, O O 22. Improving basic infrastructure (port, electricity, roads) electricity, roads) 14. Enhancing opportunities for private O O 14. Enhancing opportunities for private sector investment including foreign sector investment including foreign investment investment 23. Agriculture development (crop O O 24. Agriculture development (crop production, processing) / Food security production, processing) / Food security 25. Agriculture development (livestock) O O 26. Agriculture development (livestock) 27. Fishery O O 28. Fishery 29. Improving trade and exports O O 30. Improving trade and exports 31. Improve nutrition for vulnerable groups O O 32. Improve nutrition for vulnerable groups 33. Mitigate gender inequality O O 34. Mitigate gender inequality 35. Promote regional cooperation O O 36. Promote regional cooperation 37. Mitigate the effects of climate change O O 38. Mitigate the effects of climate change 39. Improving public financial management O O 40. Improving public financial management and procurement and procurement 41. Strengthening the national statistical O O 42. Strengthening the national statistical system system 43. Expanding internet connectivity O O 44. Expanding internet connectivity 45. Strengthening the capacity of civil O O 46. Strengthening the capacity of civil 96 The World Bank The Gambia Country Survey 2012 society and private sector society and private sector organizations organizations 47. Empower local communities 48. Empower local communities 49. Improving the quality of life in urban O O 50. Improving the quality of life in urban areas areas 51. Other (please specify): ___________ O O 52. Other (please specify): ___________ ______________________________ Section B. GENERAL ISSUES FACING THE GAMBIA (continued) B4. Sustainable economic growth can be driven by a number of factors. Which TWO areas below do you believe would contribute most to generating faster economic growth in The Gambia (these should be tailored to reflect issues in country). (Choose no more than TWO) 1. Government effectiveness/governance 2. Fight against HIV/AIDS and other communicable diseases 3. Fight against Corruption 4. Access to basic education, quality of basic education 5. Higher education 6. Access to health services, quality of health care 7. Improving the effectiveness of the legal and regulatory system 8. Skills development, employment/ income generating opportunities, specifically for young people 9. Improving environmental quality and protecting natural resources 10. Improving basic infrastructure (port, electricity, roads) 11. Enhancing opportunities for private sector investment including foreign investment 12. Agriculture development (crop production, processing) / Food security 13. Agriculture development (livestock) 14. Fishery 15. Improving trade and exports 16. Improving nutrition for vulnerable groups 17. Mitigate gender inequality 18. Promote regional cooperation 19. Mitigate the effects of climate change 20. Improving public financial management and procurement 21. Strengthening the national statistical system 22. Expanding internet connectivity 23. Strengthening the capacity of civil society and private sector organizations 24. Empowering local communities 25. Improving the quality of life in urban areas 26. Other (please specify): ___________ 97 The World Bank The Gambia Country Survey 2012 Section C. OVERALL ATTITUDES TOWARD THE WORLD BANK Very Very Don’t C1. Overall, please rate your impression of the Unfavorable Favorable know World Bank’s effectiveness in The Gambia on a scale of 1-10, 1 being “Not 1 2 3 4 5 6 7 8 9 10 effective at all”, 10 being “Very effective.” O O O O O O O O O O O Very Very Don’t C2. To which extend do the World Bank’s Unfavorable Favorable know financial instruments meet the needs of The Gambia, on a scale of 1-10, 1 1 2 3 4 5 6 7 8 9 10 meaning “to no degree at all” , 10 meaning “to a very significant degree” O O O O O O O O O O O Very Very Don’t C3. To which extend does the World Bank Unfavorable Favorable know meet the needs of The Gambia for knowledge services (e.g. research, analysis, technical assistance), on a 1 2 3 4 5 6 7 8 9 10 scale of 1-10, 1 meaning “to no degree O O O O O O O O O O O at all”, 10 meaning “to a very significant degree” 98 The World Bank The Gambia Country Survey 2012 Section C. OVERALL ATTITUDES TOWARD THE WORLD BANK (CONT…) C4. Based on your observations of the World Bank in The Gambia, 1. What do you think the Bank considers its top priorities in The Gambia? (Choose no more than TWO) 2. Where would it be most productive for the Bank to focus most of its resources in its support of country priorities? (Choose no more than TWO) What do you Where would it be most think the Bank productive for the Bank to considers its focus most of its top priorities? resources? Choose TWO CHOOSE TWO 1. Government effectiveness/governance O O 2. Fight against HIV/AIDS and other communicable O O diseases 3. Macro-economic growth O O 4. Fight against Corruption O O 5. Access to basic education, quality of basic O O education 6. Higher education O O 7. Access to health services, quality of health care O O 8. Improving the effectiveness of the legal and O O regulatory system 9. Skills development, employment and income O O generating opportunities, specifically for young people 10. Improving environmental quality and protecting O O natural resources 11. Improving basic infrastructure (port, electricity, O O roads) 14. Enhancing opportunities for private sector O O /investment including foreign investment 12. Agriculture development (crop production, O O processing) / Food security 13. Agriculture development (livestock) O O 14. Fishery O O 15. Improving trade and exports O O 16. Improving nutrition for vulnerable groups O O 17. Mitigate gender inequality O O 18. Promote regional cooperation O O 19. Mitigate the effects of climate change O O 20. Improving public financial management and O O procurement 21. Strengthening the national statistical system O O 22. Expanding internet connectivity O O 23. Strengthening the capacity of civil society and O O private sector organizations 24. Empowering local communities 25. Improving the quality of life in urban areas O O 26. Other (please specify): ___________ O O 99 The World Bank The Gambia Country Survey 2012 C5. In your opinion, what should be the level of involvement of the World Bank in The Gambia’s development strategies? O 1. The Bank should be more involved O 2. The Bank is currently involved at an optimum level O 3. The Bank should be less involved O 4. The Bank shouldn’t be involved at all O 5. Don’t know/refused 100 The World Bank The Gambia Country Survey 2012 Section C. OVERALL ATTITUDES TOWARD THE WORLD BANK (CONT…) C6. In broad terms of economic and social development, what is the “greatest” value Greatest Second brought by the World Bank to The Gambia? value Greatest value What is the “second greatest” value? (Choose only ONE) (Choose only ONE) 1. The Bank’s knowledge (studies and analyses) O O 2. Technical advice O O 3. Policy and economic advice O O 4. Lending when others won’t O O 5. Convener/facilitator O O 6. Donor coordination O O 7. Ability to mobilize resources (from private sector, O O government, etc.) 8. Ability to build implementation capacity O O 9. Financial resources O O 10. Other (please specify) : O O _______________________________ 11. None of the above – (The World Bank serves no O O useful purposes) C7. Which of the following do you identify as the Bank’s greatest weaknesses in its work in The Gambia? (choose no more than TWO) O 1. Imposing technocratic solutions without regard to political realities O 2. Not exploring alternative policy options O 3. Too bureaucratic in its operational policies and procedures O 4. Staff too inaccessible O 5. Bank management is not accessible O 6. Bank staff are arrogant in their approach O 7. Not enough public disclosure of its work O 8. The Bank is too influenced by the US, or others (pls. specify _____________) O 9. World Bank procedures too slow and complex to show results on the ground in reasonable time O 10. The interventions of the World Bank are inadequately aligned with country priorities O 11. The Bank’s instruments are not flexible enough to respond to country needs O 12. Other (please specify) :___________________________________ 101 The World Bank The Gambia Country Survey 2012 Section C. OVERALL ATTITUDES TOWARD THE WORLD BANK (CONT..) C8. The World Bank wants to ensure that the knowledge and studies it produces are relevant. Which TWO of the following areas do you think would be most valuable for the Bank to focus its research efforts on in the next few years in The Gambia: (choose no more than TWO) 8. Energy O 1. Education O O 15. Financial markets 2. Health 9. Agricultural production /Food 16. Urban/metropolitan development O O security O 3. Social protection 10. Agri-business 17. Environmental sustainability/ O O O natural resources management 18. Improving equality of opportunity O 4. Transport O 11. Water and sanitation O O 5. Poverty O 12. Monitoring and Evaluation O 19. Rural development O 6. Governance O 13. Public expenditure O 20. Climate change O 7. Anti-corruption O 14. Public sector performance O 21. Service sector expansion 8. Enhanced 15. Labor markets/job creation 22. Other (please specify): business ________________________ O environment for O O private sector development C9. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank work with more in your country to ensure better development results there? (Choose no more than TWO) 27. NGOs 28. Local Government 29. Beneficiaries 30. Private Sector 31. Community Based Organizations (CBOs) 32. Donor community 33. Parliament 34. Media 35. Faith-based organizations 36. Other (please specify): ___________ 102 The World Bank The Gambia Country Survey 2012 Section C. OVERALL ATTITUDES TOWARD THE WORLD BANK (CONT..) On a scale of 1-10, 1 meaning you strongly disagree, 10 meaning you strongly agree, please respond to Strongly Strongly the following statements about the Disagree Agree World Bank in The Gambia. Don’t 1 2 3 4 5 6 7 8 9 10 Know C10. Overall the Bank currently plays a relevant role in development in The O O O O O O O O O O O Gambia C11. The Bank’s work is aligned with what I consider the development priorities for O O O O O O O O O O O this country. C12. The Bank’s work reflects its own mission of poverty reduction O O O O O O O O O O O C13. The World Bank recommends programs and strategies that are realistic for The O O O O O O O O O O O Gambia C14. The World Bank treats clients and stakeholders in The Gambia with respect. O O O O O O O O O O O C15. The World Bank collaborates with other donors here O O O O O O O O O O O C16. The World Bank is responsive O O O O O O O O O O O C17. Overall I like to work/interact with Bank staff O O O O O O O O O O O C18. The Bank is an effective catalyst for discussion on issues related to poverty O O O O O O O O O O O C19. In general, the strategies that the Bank recommends are sustainable over time O O O O O O O O O O O C20. The World Bank's work promotes country ownership of development strategies O O O O O O O O O O O C21. The Bank's work promotes the empowerment of poor people to O O O O O O O O O O O participate in development C22. The World Bank imposes reasonable conditions on its lending O O O O O O O O O O O C23. The Bank gives appropriate priority to growth issues O O O O O O O O O O O 103 The World Bank The Gambia Country Survey 2012 Section D. THE WORK OF THE WORLD BANK For each item in the following section, please provide two responses: first, importance, meaning, in your opinion, how important it is for the Bank to be involved in that particular area of work in The Gambia. Second, effectiveness, meaning, how effective do you believe the World Bank is in terms of having a positive impact on that area of development in The Gambia. Level of IMPORTANCE Level of EFFECTIVENESS Not effective unimportant Don’t know Don’t know important important ineffective important effective Average Average effective Fairly Fairly Fairly Fairly at all at all Very Very Not D1. Helping to reduce poverty O O O O O O O O O O O O D2. Helping to strengthen the government’s effectiveness O O O O O O O O O O O O D3. Helping to increase access and quality of health services, including the fight against O O O O O O O O O O O O HIV/AIDS and other communicable diseases D4. Helping to bring about macro-economic growth O O O O O O O O O O O O D5. Fighting against corruption O O O O O O O O O O O O D6. Helping to increase access and quality of O O O O O O O O O O O O basic education D7. Helping to strengthen higher education O O O O O O O O O O O O D8. Helping to improve the legal and O O O O O O O O O O O O regulatory systems D9. Helping to increase professional skills, employment and income generation, O O O O O O O O O O O O specifically for young people D10. Helping to strengthen environment and O O O O O O O O O O O O natural resources management D11. Helping to improve basic infrastructure O O O O O O O O O O O O (electricity, roads, port) D12. Helping to improve the investment climate for private sector growth and O O O O O O O O O O O O attracting foreign investment D13. Helping to strengthen the agricultural O O O O O O O O O O O O sector / food security D14. Helping to strengthen the fisheries sector O O O O O O O O O O O O D15. Ensuring that attention is paid to gender O O O O O O O O O O O O disparities D16. Helping to integrate The Gambia into the O O O O O O O O O O O O global and/or sub-regional economy D17. Helping to improve nutrition for vulnerable groups O O O O O O O O O O O O D18. Helping The Gambia adapt to/avert risk of climate change O O O O O O O O O O O O D19. Helping to strengthen the public financial management and procurement system D20. Help strengthening the national statistical O O O O O O O O O O O O system D21. Helping to expand internet connectivity O O O O O O O O O O O O D22. Helping to strengthen the capacity of civil O O O O O O O O O O O O society and private sector organizations D23. Helping to empower local communities O O O O O O O O O O O O D24. Helping to improve the quality of life in O O O O O O O O O O O O urban areas 104 The World Bank The Gambia Country Survey 2012 Section E. THE WAY THE WORLD BANK DOES BUSINESS Level of World Bank Effectiveness Please rate the World Bank in terms of its effectiveness Ineffective Effective Effective vis-à-vis the particular attribute/activity listed below: Effective Average Fairly Fairly Don’t know at all Very Not E1. Technical competence O O O O O O E2. Producing “knowledge” (studies, analyses) that is useful O O O O O O E3. Making the results of studies and analyses readily available O O O O O O E4. Sharing knowledge about international best practices O O O O O O E5. Ability to adapt its knowledge to your country’s needs O O O O O O E6. Ensuring its staff is accessible O O O O O O E7. Providing sound policy and economic advice O O O O O O E8. Straightforwardness in its dealings with you O O O O O O E9. Maintaining consistent messages O O O O O O E10. Promoting the inclusion of local communities (beneficiaries) in the O O O O O O development of strategies E11. Promoting the inclusion of civil society (NGOs, religious groups, O O O O O O interest groups) in the development of strategies E12. Promoting the inclusion of local project experts in the development of O O O O O O strategies E13. Promoting the inclusion of private sector in the development of O O O O O O strategies E14. Giving appropriate priority to poverty reduction O O O O O O E15. Lending in a way that promotes effective development O O O O O O Section F. PROJECT/PROGRAM RELATED ISSUES The following section should be filled out only by respondents who have/have had direct experience and/or involvement in the implementation of World Bank programs and/or projects. Please rate how much you agree with the Disagree Strongly Strongly Agree following statements on a 1-10 scale, 1 Don’t Know meaning you “Strongly Disagree”, 10 meaning you “Strongly Agree”. 1 2 3 4 5 6 7 8 9 10 F1. The Bank is flexible in terms of adjusting to changing circumstances O O O O O O O O O O O F2. The Bank disburses funds promptly O O O O O O O O O O O F3. The Bank works efficiently O O O O O O O O O O O F4. The Bank effectively monitors and evaluates the projects and programs it supports O O O O O O O O O O O F5. The Bank helps to build capacity at the community level O O O O O O O O O O O F6. The Bank helps to build capacity of government officials O O O O O O O O O O O F7. The Bank provides strategic advice and helps strengthening country systems O O O O O O O O O O O F8. The Bank and partners in government collaborate well together on Bank supported programs and projects in O O O O O O O O O O O The Gambia F9. The Bank helps to strengthen institutional capacity. O O O O O O O O O O O F10. The Government supports and takes responsibility for development efforts in The Gambia O O O O O O O O O O O F11. The Bank’s procurement requirements are reasonable O O O O O O O O O O O 105 The World Bank The Gambia Country Survey 2012 SECTION G: THE FUTURE ROLE OF THE WORLD BANK IN THE GAMBIA G1. How significant a role do you believe the World Bank should play in XXXX’s development over the medium term in the near future? (1 meaning that the Bank should not play a significant role at all, 10 meaning that the Bank should play a very significant role) 1 2 3 4 5 6 7 8 9 10  Not a Very Don't s i gni fi ca nt s i gni fi ca nt Know rol e a t a l l rol e G2. Which one of the following should the World Bank do to make itself of greater value in XXXX? (Choose only ONE) 1 Improve the quality of its experts as related to XXXX’s specific challenges 2 Reduce the complexity of obtaining World Bank financing 3 Focus primarily on advice and advocacy issues Improve the competitiveness of its financing (e.g., cost, timeliness and other terms) compared to 4 markets 5 Offer more innovative financial products 6 Offer more innovative knowledge services 7 Other (please specify): ___________________________________ G3. When World Bank assisted reform efforts fail or are slow to take place, which TWO of the following would you attribute this to? (Choose TWO only) 1 The World Bank works inefficiently/too slowly 2 Government works inefficiently/too slowly 3 There is not an adequate level of citizen/civil society participation 4 Poor donor coordination 5 Lack of/inadequate levels of capacity in government 6 Political pressures and obstacles 7 Reforms are not well thought out in light of country challenges 8 Other 106 The World Bank The Gambia Country Survey 2012 Section H. COMMUNICATION AND OUTREACH H1. From where do you get most of your information about economic and social development issues in The Gambia? (Choose no more than TWO) O 1. Local newspapers O 6. International television O 2. International newspapers O 7. Periodicals (e.g., journals and magazines) O 3. Local radio O 8. Internet O 4. International radio O 9. Social media: facebook, twitter, youtube 5. Local television 10. Other (please specify): O H2. From where do you get most of your information about the World Bank’s development activities in The Gambia? (Choose no more than TWO) O 1. Local newspapers O 8. Blogs O 2. International newspapers O 9. Internet O 3. Local radio O 10. World Bank conferences, seminars, workshops O 4. International radio O 11. World Bank publications, materials O 5. Local television O 12. World Bank website O 6. International television O 13. Direct contact/interaction with World Bank staff 7. Periodicals (e.g., journals and O magazines). Internet O 14. Other (please specify): ____________________ H3. How you would prefer to receive information from the World Bank? (Choose no more than TWO) 1 World Bank website 2 Face to face meetings/discussions 3 e-newsletters 4 Workshops/conferences 5 Mobile phones 6 Social media (facebook, twitter, youtube) 7 Blogs 8 Others (please specify): ______________________________________________ H4. Are you aware of the World Bank's Access to information Policy under which the Bank will now disclose any information in its possession that is not on a list of 1 Yes 2 No H5. Have you requested information from the World Bank on its activities in the past year? (If yes please go to Question H6) 1 Yes 2 No 107 The World Bank The Gambia Country Survey 2012 H6. Were you able to obtain this information? 1 Yes 2 No H3. Do you have access to the internet: O Yes O No H4. I use/have used the World Bank website: O Yes O No H5a. I primarily use: O The World Bank’s country website [www.worldbank.org/The Gambia] O The World Bank’s main website [www.worldbank.org] H5b. The Internet connection I mainly use when visiting a World Bank website is: O High speed O Dial-up H5c. When I visit the World Bank website, I am generally looking for: O 1. Project information O 2. Country information O 3. Data O 4. News O 5. Other (please specify): _________________________ H5d. I generally use the World Bank's website in: O 1. English O 2. French Please rate how much you agree with the following statements on a 1-10 scale, 1 meaning you “Strongly Disagree”, 10 meaning you “Strongly Agree”. Strongly Strongly Don't Disagree Agree Know The World Bank’s Knowledge Space is a valuable source of H11. information related to development in XXXX. (Only answer if you have 1 2 3 4 5 6 7 8 9 10  used) I find the Bank websites easy to navigate. (Only answer if you have H12. 1 2 3 4 5 6 7 8 9 10  used a Bank website) I find the information on the Bank’s websites useful. (Only answer if H13. 1 2 3 4 5 6 7 8 9 10  you have used a Bank website) When I need information from the World Bank I know how to find it H14. 1 2 3 4 5 6 7 8 9 10  (e.g., whom to call, where to reach them, etc.) H15. The Bank is responsive to my information requests and inquiries 1 2 3 4 5 6 7 8 9 10  108