96142 Uruguay The World Bank Group Country Survey FY 2014 Report of Findings November 2014 The World Bank Group Uruguay Country Opinion Survey 2014 Acknowledgements The Uruguay Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Jing Guo, Jessica Cameron, and Svetlana Markova. Calita Woods and Dania Mendoza provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the Uruguay country team and Valeria Fernandez Moujan (Independent Consultant to Experimentación y Tendencias S.A.). In particular, PORG is grateful to Yanina Budkin (Senior Communications Officer) for their ongoing support throughout the Country Opinion Survey process. 1 The World Bank Group Uruguay Country Opinion Survey 2014 Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................5 IV. General Issues Facing Uruguay ..................................................10 V. Overall Attitudes toward the World Bank Group .......................16 VI. Sectoral Importance and Effectiveness......................................25 VII. How the World Bank Group Operates .......................................31 VIII. World Bank Group’s Knowledge and Instruments .....................38 IX. The Future Role of the World Bank Group in Uruguay ..............42 X. Communication and Openness..................................................44 XI. Appendices ................................................................................48 2 The World Bank Group Uruguay Country Opinion Survey 2014 I. Objectives This survey was designed to achieve the following objectives:  Assist the World Bank Group in gaining a better understanding of how stakeholders in Uruguay perceive the Bank Group;  Obtain systematic feedback from stakeholders in Uruguay regarding:  Their views regarding the general environment in Uruguay;  Their overall attitudes toward the World Bank Group in Uruguay;  Overall impressions of the World Bank Group’s effectiveness and results, knowledge work and activities, and communication and information sharing in Uruguay;  Perceptions of the World Bank Group’s future role in Uruguay.  Use data to help inform Uruguay country team’s strategy. II. Methodology In May-June 2014, 331 stakeholders of the World Bank Group in Uruguay were invited to provide their opinions on the WBG’s work in the country by participating in a country opinion survey. Participants were drawn from the office of the President, Prime Minister; office of a minister; office of a parliamentarian; ministries/ministerial departments; consultants/contractors working on WBG-supported projects/programs; implementation agencies overseeing implementation of a project; local government officials; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community based organizations; the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; judiciary branch; and other organizations. A total of 156 stakeholders participated in the survey (47% response rate). Respondents received a link to an online version of the questionnaire in the Qualtrics platform and filled out the questionnaire electronically. Respondents were asked about: general issues facing Uruguay; their overall attitudes toward the WBG; the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in Uruguay; and the WBG’s communication and information sharing in Uruguay. Every country that engages in the Country Opinion Survey must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were not compared to those in an earlier Country Survey conducted in FY’04, as survey instruments in the two years were largely different and the last survey was done almost a decade ago. A. General Issues Facing Uruguay: Respondents were asked to indicate whether Uruguay is headed in the right direction, what they thought were the top three most important development priorities, which areas would contribute most to reducing poverty, and how “shared prosperity� would be best achieved. B. Overall Attitudes toward the World Bank Group (WBG): Respondents were asked to rate their familiarity with the WBG and other regional development banks, their effectiveness in Uruguay, WBG staff preparedness to help Uruguay solve its development challenges, WBG’s local presence, its capacity building in Uruguay, their agreement with statements 3 The World Bank Group Uruguay Country Opinion Survey 2014 II. Methodology (continued) B. Overall Attitudes toward the World Bank Group (WBG) (continued): regarding the WBG’s work, and the extent to which the WBG is an effective development partner. Respondents were asked to indicate the WBG’s greatest values and weaknesses and in which sectoral areas the WBG should focus most of its resources. C. World Bank Group’s Effectiveness and Results: Respondents were asked to rate the extent to which the WBG’s work helps achieve development results in Uruguay, the extent to which the WBG meets Uruguay’s needs for knowledge services and financial instruments, the importance for the WBG to be involved in twenty six development areas, and the WBG’s level of effectiveness across these areas, such as education, infrastructure development, public sector governance/reform, and social protection. D. The World Bank Group’s Knowledge Work and Activities: Respondents were asked to indicate how frequently they consult WBG’s knowledge work and activities and to rate the effectiveness and quality of the WBG’s knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality. Respondents were also asked about the LAC Flagship Report, including whether it raised substantive new information, and whether it provided them with useful information in terms of work they do. E. Working with the World Bank Group: Respondents were asked to rate their level of agreement with a series of statements regarding working with the WBG, such as the WBG’s “Safeguard Policy� requirements being reasonable, and disbursing funds promptly. F. The Future Role of the World Bank Group in Uruguay: Respondents were asked to indicate what the WBG should do to make itself of greater value in Uruguay, and which services the Bank should offer more of in the country. They were asked whether WBG has moved to the right direction, and the future role international development cooperation should play in Uruguay. G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the WBG, and their usage and evaluation of the WBG’s websites. Respondents were also asked to rate WBG’s responsiveness to information requests, value of its social media channels, and levels of easiness to find information they needed. H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the WBG, their exposure to the WBG in Uruguay, which WBG agencies they work with, and their geographic location. 4 The World Bank Group Uruguay Country Opinion Survey 2014 III. Demographics of the Sample Current Position  For further analyses, respondents from the Office of the President, Prime Minister were combined with respondents from Office of a Minister, respondents from consultants/contractors working on WBG projects were combined with those from implementation agencies overseeing implementation of projects;. respondents from the financial sector/private banks were combined with those from private sector organizations; Respondents from private foundations, trade unions, and NGOs were combined into “CSO.� Few respondents from the office of parliamentarians, local governments, multilateral agencies, and other organizations were included in the “Other� category. There were no respondents from bilateral agencies, CBOs, faith-based groups, or the judiciary branch. Percentage of Respondents (N=137) Academia/Research Institute/Think Tank 17% Project Management Unit (PMU) overseeing implementation of project 12% Other 10% Employee of a Ministry, Ministerial Department or Implementation Agency 10% Private Sector Organization 10% Media (Press, Radio, TV, Web, etc.) 9% Office of Minister 8% Independent Government Institution (i.e., Regulatory Agency, Central Bank/oversight institution) 7% Consultant/Contractor working on World Bank Group supported project/program 4% NGO 4% Office of Parliamentarian 2% Multilateral Agency 2% Private Foundation 2% Financial Sector/Private Bank 2% Office of the President, Prime Minister 1% Local Government Office or Staff 1% Trade Union 1% “Which of the following best describes your current position?� (Respondents chose from a list.) 5 The World Bank Group Uruguay Country Opinion Survey 2014 III. Demographics of the Sample (continued) Area of Primary Specialization Percentage of Respondents (N=137) Other 20% Generalist 12% Public sector governance / public financial 10% management / anti corruption Education 9% Financial markets / banking 8% Agriculture/ rural development / food security 5% Natural resource management / 5% environmental sustainability Social protection 5% Information and communications technology 4% Private sector development / foreign direct 4% investment Health / communicable/non-communicable 4% diseases Transport / infrastructure 4% Climate change / disaster management 3% Energy 2% Gender equity / equality of opportunity 2% Job creation/employment 2% Law and justice / regulatory framework 2% Water and sanitation 1% “Please identify the primary specialization of your work.� (Respondents chose from a list.) 6 The World Bank Group Uruguay Country Opinion Survey 2014 III. Demographics of the Sample (continued) Geographic Location  Almost all respondents are from Montevideo. Comparisons across geographic locations are therefore not possible. Percentage of Respondents (N=137) Montevideo 99% Departamento 1% “Which best represents your geographic location?� (Respondents chose from a list.) Collaboration with and Exposure to the World Bank Group  Differences in responses to the indicator questions, based on levels of collaboration and exposure to the World Bank Group in Uruguay, can be found in Appendix C (see page 77) and Appendix D (see page 88). Please note that where these two factors appear to have a significant relationship with overall views of the World Bank Group, it is highlighted in yellow in Appendix D. Percentage of Respondents (N=137) Yes 38% No 62% "Currently, do you professionally collaborate/work with the World Bank Group in your country?� 7 The World Bank Group Uruguay Country Opinion Survey 2014 III. Demographics of the Sample (continued) Collaboration with and Exposure to the World Bank Group (continued) Percentage of Respondents (N=134) Engage in World Bank Group related/sponsored 50% events/activities Use World Bank Group reports/data 46% Collaborate as part of my professional duties 28% Use World Bank Group website for information, 20% data, research, etc. Observer (i.e., follow in media, discuss in informal 15% conversations, etc.) "Which of the following describes most of your exposure to the World Bank Group in Uruguay? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) Exposure to Agencies within the World Bank Group Percentage of Respondents (N=126) The World Bank (IBRD) 89% Other 7% The International Finance Corporation (IFC) 4% "Which of the following agencies of the World Bank Group do you primarily engage with in Uruguay?" (Respondents chose from a list.) 8 The World Bank Group Uruguay Country Opinion Survey 2014 III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Respondents across stakeholder groups had statistically similar levels of familiarity with the World Bank Group.  Respondents’ ratings of familiarity with the World Bank Group were significantly, strongly correlated with their perceptions of the Bank Group’s overall effectiveness in Uruguay, and their perceptions of the Bank Group’s relevance to Uruguay’s development, and significantly, moderately correlated with their perception of the Bank Group’s ability to help achieve development results in Uruguay. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.2 "How familiar are you with the work of the World Bank Group in Uruguay?" (1 - "Not familiar at all", 10 - "Extremely familiar") Familiarity with Other Organizations  Respondents had statistically similar levels of familiarity with the World Bank Group and the Inter-American Development Bank. However, they were significantly more familiar with the WBG than the Latin American Development Bank. Although the level of familiarity with the Latin American Development Bank was overall low, respondents from the private sector/financial sector/private banks were significantly more familiar with it than respondents from other stakeholder groups. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 World Bank (WB/BM) 7.2 Inter-American Development Bank (IDB/BID) 7.1 Latin American Development Bank (CAF) 4.7 "How familiar are you with the work of these organizations in Uruguay?" (1 - "Not familiar at all", 10 - "Extremely familiar") 9 The World Bank Group Uruguay Country Opinion Survey 2014 IV. General Issues Facing Uruguay Headed in the Right Direction  A majority of respondents across stakeholder groups believes that Uruguay is headed in the right direction. Percentage of Respondents (N=148) The right direction 78% The wrong direction 9% Not sure 13% "In general, would you say that Uruguay is headed in ...?" (Respondents chose from a list.) 10 The World Bank Group Uruguay Country Opinion Survey 2014 IV. General Issues Facing Uruguay (continued) Development Priority Percentage of Respondents (N=156) Education 65% Infrastructure development 64% Public sector governance/reform 35% Social protection 23% Crime and violence 19% Private sector development 14% Poverty reduction 14% Equality of opportunity 13% Global/regional integration 11% Environmental sustainability 10% Economic growth 8% Natural resource management 5% Job creation/employment 5% Health 5% Climate change 5% Transport 4% Energy 3% Gender equity 3% Agricultural development 2% Foreign direct investment 2% Water and sanitation 1% Regulatory framework 1% Disaster management 1% Urban development 1% Solid waste management 1% Trade and exports 0% "Listed below are a number of development priorities in Uruguay. Please identify which of the following you consider the most important development priorities in Uruguay. (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question H2 in Appendix F), analyses are done to see these respondents’ views about the top development priorities. 11 The World Bank Group Uruguay Country Opinion Survey 2014 IV. General Issues Facing Uruguay (continued) Development Priority (continued)  Respondents across stakeholder groups, areas of specialization, and levels of collaboration all agreed that “education� and “infrastructure development� are Uruguay’s top development priorities.  It is worth mentioning that respondents from the private sector/financial sector/private banks were significantly more likely to consider “public sector governance/reform� as the most important development priority in Uruguay than respondents from other stakeholder groups. 12 The World Bank Group Uruguay Country Opinion Survey 2014 IV. General Issues Facing Uruguay (continued) What Would Contribute Most to Reducing Poverty Percentage of Respondents (N=154) Education 80% Equality of opportunity 35% Economic growth 35% Job creation/employment 32% Social protection 22% Public sector governance/reform 14% Private sector development 12% Health 12% Infrastructure development 12% Gender equity 9% Urban development 7% Crime and violence 7% Global/regional integration 4% Transport 3% Agricultural development 3% Trade and exports 2% Regulatory framework 2% Solid waste management 1% Water and sanitation 1% Foreign direct investment 1% Environmental sustainability 1% Natural resource management 1% Climate change 0% Energy 0% Disaster management 0% "Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Uruguay?" (Respondents chose from a list. Responses combined.) When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question H2 in Appendix F), analyses are done to see these respondents’ views about the areas of development that would contribute most to reducing poverty. 13 The World Bank Group Uruguay Country Opinion Survey 2014 IV. General Issues Facing Uruguay (continued) What Would Contribute Most to Reducing Poverty (continued)  Respondents across stakeholder groups and levels of collaboration all agreed that “education,� “equality of opportunity,� and “economic growth� are the greatest contributors to reducing poverty in Uruguay.  It is worth noting that respondents who specialize in “public sector governance/public financial management/anti corruption� (10% of the sample) were significantly more likely to indicate that “public sector governance/reform� would contribute most to reducing poverty in Uruguay, compared to respondents specializing in other areas. 14 The World Bank Group Uruguay Country Opinion Survey 2014 IV. General Issues Facing Uruguay (continued) Factors Contributing to “Shared Prosperity�  Respondents across stakeholder groups all agreed that shared prosperity would most likely be achieved in Uruguay through “consistent economic growth� and “better employment opportunities for young people.�  Respondents who professionally collaborate/work with the WBG were significantly less likely to indicate that shared prosperity would be achieved through “better quality public services,� compared to respondents who do not professionally collaborate/work with the WBG. Percentage of Respondents (N=154) Consistent economic growth 39% Better employment opportunities for young 33% people Better quality public services 27% More reliable social safety net 20% Better entrepreneurial opportunities (i.e., to 16% start small and medium sized businesses) Better opportunity for the poor who live in 15% urban areas Better employment opportunities for women 12% Other 10% Greater access to micro-finance for the poor 9% Greater voice and participation for citizens to 8% help ensure greater accountability Better opportunity for the poor who live in 5% rural areas "The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “Shared Prosperity� in Uruguay, which of the following TWO best illustrate how this would be achieved in Uruguay? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 15 The World Bank Group Uruguay Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group Where the World Bank Group Should Focus its Resources Percentage of Respondents (N=154) Education 68% Infrastructure development 53% Public sector governance/reform 26% Private sector development 16% Poverty reduction 16% Equality of opportunity 12% Crime and violence 15% Global/regional integration 13% Health 8% Economic growth 8% Regulatory framework 7% Environmental sustainability 6% Job creation/employment 6% Agricultural development 6% Natural resource management 5% Water and sanitation 5% Climate change 3% Urban development 3% Transport 3% Trade and exports 3% Gender equity 2% Energy 2% Social protection 2% Foreign direct investment 1% Solid waste management 1% Disaster management 0% “When thinking about how the World Bank Group can have the most impact on development results in Uruguay, in which sectoral areas do you believe the World Bank Group should focus most of its attention and resources in Uruguay? (Choose no more than THREE)� (Respondents chose from a list. Responses combined.) When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question H2 in Appendix F), analyses are done to see these respondents’ views about which areas the World Bank Group should focus its attention and resources on. 16 The World Bank Group Uruguay Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Where the World Bank Group Should Focus its Resources (continued)  Respondents from private sector/financial sector/private banks and the media were significantly more likely than respondents from other stakeholder groups to indicate that the WBG should focus most of its attention and resources in Uruguay in “infrastructure development.�  Respondents who are generalists (12% of the sample) were significantly more likely to believe that the WBG should focus most of its attention and resources in Uruguay in “equality of opportunity� than respondents who specialize in sectoral areas. 17 The World Bank Group Uruguay Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology� section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness (Indicator Question)  Respondents across stakeholder groups gave statistically similar ratings for the Bank Group’s overall effectiveness in Uruguay.  Respondents who professionally collaborate/work with the WBG had significantly higher ratings for the organization’s effectiveness compared to respondents who do not professionally collaborate/work with the WBG. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 All respondents 7.1 "Overall, please rate your impression of the World Bank's effectiveness in Uruguay?" (1 - "Not effective at all", 10 - "Very effective") 18 The World Bank Group Uruguay Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Overall Effectiveness of Other Organizations  Respondents gave significantly higher ratings for the effectiveness of the Inter-American Development Bank than that of the WBG and the Latin American Development Bank.  It is worth mentioning that respondents who work with the WBG gave significantly higher ratings for the effectiveness of the IDB than those who do not work with the WBG. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Inter-American Development Bank (IDB/BID) 7.3 World Bank (WB/BM) 7.1 Latin American Development Bank (CAF) 6.2 "Overall, please rate your impression of the effectiveness of these organizations?" (1 - "Not effective at all", 10 - "Very effective") 19 The World Bank Group Uruguay Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Achieving Development Results (Indicator Question)  Respondents across stakeholder groups and levels of collaboration had statistically similar ratings for the WBG helping achieve development results in Uruguay. Mean Rating 1 2 3 4 5 6 7 8 9 10 All respondents 6.5 "To what extent does the World Bank Group's work help to achieve development results in Uruguay?" (1 - "To no degree at all", 10 - "To a very significant degree") Staff Preparedness (Indicator Question)  Respondents across stakeholder groups and levels of collaboration gave statistically similar ratings for the extent to which the WBG’s staff is well prepared to help Uruguay solve its most complicated development challenges. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.6 "To what extent do you beieve the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Uruguay solve its most complicated development challenges?" (1-"To no degree at all", 10-"To a very significant degree") 20 The World Bank Group Uruguay Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups*  Respondents across stakeholders gave statistically similar ratings for the indicator questions.  Respondents who professionally collaborate/work with the WBG tended to give significantly higher ratings (7.5) for twenty five indicator questions than respondents who do not professionally collaborate/work with the WBG (6.8)  Responses to individual indicator questions by stakeholder groups can be found in Appendix E (page 89). Mean Ratings 1 2 3 4 5 6 7 8 9 10 All Stakeholder Groups 7.1 Other 7.4 Academia/ Research Institute/ Think Tank 7.3 PMU/Consultant/ Contractor on WBG project 7.2 CSO 7.2 Employee of Ministry/ Ministerial Department 7.1 Private Sector/ Financial Sector/ Private Bank 6.9 Independent government institution 6.6 Office of President/ Prime Minister 6.6 Media 6.6 Mean Ratings for All Indicator Questions by Stakeholder Groups on a Scale from 1 to 10 * Responses to all twenty five indicator questions can be found in Appendices D and E. 21 The World Bank Group Uruguay Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Greatest Value Percentage of Respondents (N=138) Financial resources 40% 25% 65% Technical assistance 25% 27% 52% Policy advice, studies, analyses 25% 23% 48% Linkage to non-Bank expertise 7% 14% 21% Convening/facilitating 10% 10% 20% Data 10% 7% 17% Greatest value Other 1% Second greatest value "When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Uruguay?" (Respondents chose from a list.) 22 The World Bank Group Uruguay Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness  Respondents who professionally work/collaborate with the WBG were significantly more likely to consider “WBG being too bureaucratic in its operational policies and procedures� as the organization’s greatest weakness, compared to those who do not collaborate with the WBG.  Respondents from PMUs and contractors/consultants working on WBG projects were also significantly more like to consider “WBG being too bureaucratic in its operational policies and procedures� as the organization’s greatest weakness than respondents from other stakeholder groups. Percentage of Respondents (N=144) Not enough public disclosure of its work 22% Don't know 22% Too bureaucratic in its operational policies and procedures 20% World Bank Group’s processes too complex 19% Not exploring alternative policy options 11% World Bank Group’s processes too slow 11% Too influenced by developed countries 9% Not adequately sensitive to political/social realities in Uruguay 8% Imposing technocratic solutions without regard to political realities 8% Not collaborating enough with non-state actors 8% Other 8% Not willing to honestly criticize policies and reform efforts in the country 5% Staff too inaccessible 2% The credibility of its knowledge/data 1% Not aligned with country priorities 1% Arrogant in its approach 1% "Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Uruguay? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 23 The World Bank Group Uruguay Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) World Bank Group Moving in the Right Direction  Respondents across stakeholder groups and levels of collaboration gave statistically similar ratings for the extent to which they believe the WBG had moved in the right direction in the last three years. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.3 "In the last three years, to what extent do you believe that the World Bank Group has moved in the right direction in terms of the focus of its work in Uruguay?" (1-"To no degree at all", 10-"To a very significant degree") 24 The World Bank Group Uruguay Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness Importance of Sectoral Areas Mean Importance Rating 1 2 3 4 5 6 7 8 9 10 Infrastructure development 8.7 Education (incl. early childhood education) 8.3 Environmental sustainability 8.0 Economic growth 7.9 Public sector governance/reform 7.8 Private sector development 7.8 Transport (incl. road safety) 7.8 Poverty reduction 7.7 Energy 7.7 Equality of opportunity (i.e., equity) 7.6 Urban development 7.6 Natural resource management 7.6 Global/regional integration 7.5 Solid waste management 7.4 Climate change 7.3 Agricultural development 7.2 Health 7.2 Water and sanitation 7.2 Crime and violence (i.e., citizen security) 7.1 Foreign direct investment 7.0 Trade and exports 7.0 Gender equity 6.9 Regulatory framework 6.8 Job creation/employment 6.5 Social protection 6.5 Disaster management 6.4 "In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Uruguay?" (1-"Not important at all", 10-"important") 25 The World Bank Group Uruguay Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Climate change 7.6 Water and sanitation 7.4 Energy 7.3 Environmental sustainability 7.3 Agricultural development 7.3 Economic growth 7.0 Natural resource management 6.9 Infrastructure development 6.6 Regulatory framework 6.9 Education 6.9 Poverty reduction 6.8 Private sector development 6.8 Gender equity 6.8 Social protection 6.8 Equality of opportunity (i.e., equity) 6.8 Global/regional integration 6.5 Disaster management 6.5 Health 6.4 Public sector governance/reform 6.4 Transport (incl. road safety) 6.4 Urban development 6.4 Trade and exports 6.4 Foreign direct investment 6.3 Job creation/employment 6.0 Solid waste management 5.9 Crime and violence (i.e., citizen security) 5.2 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Uruguay?" (1-"Not effective at all", 10-"Very effective") 26 The World Bank Group Uruguay Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas (continued)  Respondents across stakeholder groups gave statistically similar ratings for the WBG’s effectiveness in all twenty six development areas.  Respondents who primarily specialize in “public sector governance/public financial management/anti corruption� (10% of the sample) gave significantly lower ratings for the WBG’s effectiveness in “water and sanitation� than respondents from other areas of specialization.  Note in the Appendix on the sectoral effectiveness (Appendix A, page 51) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know� if they did not have exposure to the WBG’s work in certain development areas.  Responses across all stakeholder groups can be found in the Appendix. 27 The World Bank Group Uruguay Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas (continued) Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Education (incl. early childhood education)* 7.9 6.3 Climate change 7.9 7.4 Public sector governance/reform* 7.8 5.7 Global/regional integration 7.8 6.1 Environmental sustainability 7.7 7.1 Natural resource management 7.7 6.5 Transport (incl. road safety) 7.6 6.0 Infrastructure development 7.5 6.7 Water and sanitation 7.5 7.4 Agricultural development 7.4 7.2 Health 7.3 6.0 Energy 7.2 7.4 Urban development 7.2 6.2 Regulatory framework 7.2 6.8 Social protection 7.1 6.5 Equality of opportunity (i.e., equity) 7.1 6.6 Gender equity 7.1 6.6 Economic growth 7.1 7.0 Private sector development 7.0 6.7 Foreign direct investment 7.0 6.1 Trade and exports 6.8 6.2 I professionally Poverty reduction 6.7 collaborate/work 6.9 with WBG Disaster management 6.4 6.5 6.3 I do not Job creation/employment 5.9 professionally 5.1 collaborate/work Crime and violence (i.e., citizen security) 5.2 with WBG Solid waste management 4.5 6.2 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Uruguay?"(1-"Not effective at all", 10-"Very effective") (*Significantly different between respondents who do and do not collaborate with the WBG) 28 The World Bank Group Uruguay Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas (continued)  Respondents who professionally collaborate/work with the WBG had significantly higher ratings for the WBG’s effectiveness than respondents who do not collaborate in the following development areas.  Education (including early childhood education)  Public sector governance/reform 29 The World Bank Group Uruguay Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Uruguay, bivariate correlational analyses were conducted using respondents’ ratings of the twenty-six specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank Group’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the Bank Group’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the Bank Group’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the Bank Group’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank Group’s overall effectiveness in Uruguay. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at global/regional integration;  The WBG’s effectiveness at transport;  The WBG’s effectiveness at health;  The WBG’s effectiveness at urban development;  The WBG’s effectiveness at disaster management;  The WBG’s effectiveness at job creation/employment.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Uruguay, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at health;  The WBG’s effectiveness at transport;  The WBG’s effectiveness at urban development;  The WBG’s effectiveness at infrastructure development; and  The WBG’s effectiveness at environmental sustainability. 30 The World Bank Group Uruguay Country Opinion Survey 2014 VII. How the World Bank Group Operates The World Bank Group’s Work in Uruguay  Respondents across stakeholder groups had statistically similar levels of agreement with all of the statements above.  Respondents who professionally collaborate/work with WBG tended to have significantly higher levels of agreement with almost all statements (except that “the World Bank Group currently plays a relevant role in the development in Uruguay�) compared to respondents who do not professionally collaborate/work with WBG. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group respects the positions, views and demands of the government of 7.8 Uruguay The World Bank Group listens and takes into 7.3 account your views The World Bank Group supports Uruguay’s 7.2 efforts to reduce social exclusion The World Bank Group is an organization that does not represent a particular ideological 6.9 perspective in Uruguay Overall the World Bank Group currently plays 6.7 a relevant role in development in Uruguay^ The World Bank Group’s work is aligned with what I consider the development priorities for 6.6 Uruguay^ The World Bank Group is an organization that is not overly influenced by any particular 5.5 country "To what extent do you agree with the following statements about the World Bank Group’s work in Uruguay?" (1-"Strongly disagree", 10-"Strongly agree") ^Indicator Question 31 The World Bank Group Uruguay Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Overall Perceptions  Respondents across stakeholder groups had statistically similar levels of agreement with all of the following statements. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group treats clients and 8.2 stakeholders in Uruguay with respect The World Bank Group effectively monitors and evaluates the projects and 7.7 programs it supports The World Bank Group provides effective 7.5 implementation support The World Bank Group disburses funds 7.4 promptly Working with the World Bank Group 7.4 increases Uruguay’s institutional capacity The World Bank Group’s approvals and 7.2 reviews are done in a timely fashion Where country systems are adequate, the World Bank Group makes appropriate use 7.1 of them^ The World Bank Group takes decisions 7.0 quickly in Uruguay^ The World Bank Group ensures consistency 6.8 and continuity through staff changes "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") ^Indicator Question 32 The World Bank Group Uruguay Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Overall Perceptions (continued)  Respondents who professionally collaborate/work with WBG had significantly higher levels of agreement with two of the statements below compared to respondents who do not collaborate/work with WBG (indicated with an asterisk below). These statements are:  The WBG treats clients and stakeholders in Uruguay with respect  The WBG disburses funds promptly Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group treats clients and 8.6 stakeholders in Uruguay with respect* 7.9 8.0 The World Bank Group disburses funds promptly* 6.9 The World Bank Group effectively monitors and 7.8 evaluates the projects and programs it supports 7.6 The World Bank Group provides effective 7.7 implementation support 7.3 Working with the World Bank Group increases 7.7 Uruguay’s institutional capacity 7.3 The World Bank Group’s approvals and reviews are 7.4 done in a timely fashion 7.0 The World Bank Group takes decisions quickly in 7.3 Uruguay^ 6.8 Where country systems are adequate, the World 6.9 I professionally Bank Group makes appropriate use of them^ 7.2 collaborate/work with WBG The World Bank Group ensures consistency and 6.9 continuity through staff changes 6.7 "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") *Significantly different between respondents who do and do not collaborate/work with WBG ^Indicator Question 33 The World Bank Group Uruguay Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group as an Effective Development Partner Mean Rating 1 2 3 4 5 6 7 8 9 10 Collaboration with the Government^ 7.9 Being a long-term partner^ 7.8 Staff accessibility^ 7.8 Straightforwardness and honesty^ 7.7 Ease of access to the people at the World Bank Group who are making decisions important to my work^ 7.5 Openness (sharing data and other information)^ 7.3 Collaboration with other development partners^ 7.3 Collaboration with civil society^ 6.9 Being inclusive^ 6.7 Collaboration with the private sector^ 6.7 Flexibility (in terms of changing country circumstances)^ 6.7 Responsiveness^ 6.5 Flexibility (in terms of the institution’s products and services)^ 6.3 The speed in which it gets things accomplished on the ground^ 6.1 "To what extent is the World Bank Group an effective development partner in Uruguay, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") ^Indicator Question 34 The World Bank Group Uruguay Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group as an Effective Development Partner (continued)  Respondents across stakeholder groups gave statistically similar ratings for all of the qualities of the WBG being an effective development partner in Uruguay.  There were significant differences between respondents who do and do not collaborate with the WBG in their ratings for several qualities of the WBG as an effective development partner. Respondents who professionally collaborate/work with the WBG had significantly higher ratings than those who do not. These qualities include:  Responsiveness  Flexibility in terms of the institution’s products and services  Inclusiveness  Staff accessibility  Straightforwardness and honesty  Ease of access to the people at the World Bank Group who are making decisions important to my work  Collaboration with civil society  Collaboration with the Government  The speed in which it gets things accomplished on the ground  Being a long-term partner 35 The World Bank Group Uruguay Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group’s Local Presence in Uruguay Percentage of Respondents (N=141) More local presence 53% The current level of local presence is 37% adequate Don't know 10% “To be a more effective development partner in Uruguay, do you think the World Bank Group should have...? � (Respondents chose from a list.) 36 The World Bank Group Uruguay Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Working with IFC Percentage of Respondents (N=137) Yes 12% No 88% “Do your projects involve both the World Bank and IFC?� Percentage of Respondents (N=15) Working well together 53% Collaborating but needs 27% improvement Other 20% “If yes, what was your view on the two institutions working together in Uruguay?� (Respondents chose from a list.) 37 The World Bank Group Uruguay Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting World Bank Group’s Knowledge Work and Activities Percentage of Respondents (N=139) Weekly 9% Monthly 16% A few times a year 56% Rarely 17% Never 1% "How frequently do you consult World Bank Group knowledge work and activities in the work you do?" (Respondents chose from a list.) (Percentages may not total 100 due to rounding) Meeting Uruguay’s Knowledge Needs (Indicator Question)  Respondents across stakeholder groups and levels of collaboration had statistically similar ratings for the levels of agreement that the World Bank Group meets Uruguay’s needs for knowledge services. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 6.3 "The World Bank Group meets Uruguay's needs for knowledge services" (1-"Strongly disagree", 10-"Strongly agree") 38 The World Bank Group Uruguay Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Adaptability of the WBG’s Knowledge Work and Activities  Respondents across stakeholder groups and levels of collaboration had statistically similar ratings for the adaptability of the WBG’s knowledge work and activities to Uruguay’s specific development challenges and country circumstances. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.3 "To what extent do you believe that the World Bank Group’s knowledge work and activities are adaptable to Uruguay’s specific development challenges and country circumstances?" (1-"To no degree at all", 10-"To a very significant degree") Contribution of the WBG’s Knowledge Work and Activities (Indicator Question)  Respondents across stakeholder groups and levels of collaboration had statistically similar ratings for the significance of the contribution that the WBG’s knowledge work and activities make to development results in Uruguay. Mean Significance Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.0 "Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country?" (1-"Not significant at all", 10-"Very significant") Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question)  Respondents across stakeholder groups and geographic locations gave statistically similar ratings for the technical quality of the WBG’s knowledge work and activities. Mean Technical Quality Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.7 "Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?" (1-"Very low technical quality", 10-"Very high technical quality") 39 The World Bank Group Uruguay Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Combination of World Bank Group Services  Respondents across stakeholder groups had statistically similar ratings for the extent the combination of the WBG’s financial, knowledge, and convening services meets the national development needs of Uruguay.  Respondents who professionally collaborate/work with the WBG had significantly higher ratings for the extent the combination of the WBG’s financial, knowledge, and convening services meets the national development needs of Uruguay, compared to those who do not collaborate/work with the WBG. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.8 "When considering the national development needs in Uruguay, to what extent does the combination of financial, knowledge and convening services that the World Bank Group currently provides in Uruguay meet the national development needs of Uruguay?" (1-"To no degree at all", 10-"To a very significant degree") 40 The World Bank Group Uruguay Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Uruguay’s Needs for Financial Instruments (Indicator Question)  Respondents across stakeholder groups had statistically similar levels of agreement that the World Bank Group’s financial instruments meet Uruguay’s needs.  Respondents who professionally collaborate/work with the WBG had significantly higher levels of agreement that the World Bank Group’s financial instruments meet Uruguay’s needs than respondents who do not collaborate with the institution. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 6.5 "The World Bank Group's financial instruments meet the needs of Uruguay." (1-"Strongly disagree", 10-"Strongly agree") 41 The World Bank Group Uruguay Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Uruguay Making the World Bank Group of Greater Value  Respondents from the private sector/financial sector/private banks and CSOs were significantly more likely to indicate that the WBG should “reach out to more groups outside the Government� than respondents from other stakeholder groups. Percentage of Respondents (N=137) Increase the level of capacity development in the country 46% Offer more innovative knowledge services 36% Reach out more to groups outside of Government 33% Collaborate more effectively with Government clients (e.g., national, state, local) 24% Offer more innovative financial products 20% Other 9% Ensure greater selectivity in its work 8% Work faster 6% "Which of the following SHOULD the World Bank Group do to make itself of greater value in Uruguay? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 42 The World Bank Group Uruguay Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Uruguay (continued) World Bank Group’s Services in Uruguay Percentage of Respondents (N=137) Knowledge products 42% The combination is appropriate for Uruguay 29% Financial services 18% Don’t know 8% Convening services 4% "When considering the combination of services that the World Bank Group offers in Uruguay, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Uruguay?" (Respondents chose from a list.) Future Role of International Development in Uruguay  Respondents from the media gave significantly lower ratings for the significance of the role of international development cooperation in Uruguay’s development in the near future than any other stakeholder groups.  Respondents who collaborate with the World Bank Group gave significantly higher ratings for the significance of the role of international development cooperation in Uruguay’s development in the near future than those who do not collaborate. Mean Rating 1 2 3 4 5 6 7 8 9 10 All respondents 8.1 "How significant a role do you believe that international development cooperation (e.g., range of donors and partners) SHOULD play in Uruguay’s development in the near future?" (1-"Not a significant role at all", 10-"Very significant role") 43 The World Bank Group Uruguay Country Opinion Survey 2014 X. Communication and Openness General Information Sources Percentage of Respondents (N=137) Internet 72% Local newspapers 45% Periodicals 34% Local television 10% Local radio 10% Social media (e.g., Facebook, Twitter, 7% Youtube, Flickr) International newspapers 6% Other 4% International television 4% Blogs 1% International radio 0% Mobile phones 0% Instant messaging 0% "How do you get most of your information about economic and social development issues in Uruguay? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 44 The World Bank Group Uruguay Country Opinion Survey 2014 X. Communication and Openness (continued) Preferred Information Sources  Respondents from PMUs and consultants/contractors working on WBG projects were most likely to prefer to receive information from the WBG through seminars/workshops/conferences, whereas respondents from the office of President/Prime Minster were significantly less likely to indicate it.  Respondents who professionally collaborate with the WBG were significantly more likely to prefer to receive information from the WBG through the WBG website than respondents who do not collaborate with the organization. Percentage of Respondents (N=137) e-Newsletters 47% World Bank Group’s 45% seminars/workshops/conferences Direct contact with World Bank Group 30% World Bank Group’s publications and other 30% written materials World Bank Group’s website 17% Instant messaging 5% Social media 5% Blogs 3% Mobile phones 0% Other 0% "How would you prefer to receive information from the World Bank Group? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 45 The World Bank Group Uruguay Country Opinion Survey 2014 X. Communication and Openness (continued) Website Usage Percentage of Respondents (N=137) Yes 72% No 28% " Do you use/have you used the World Bank Group website?" Evaluation of WBG’s Social Media Channels  Respondents who professionally collaborate with the WBG had significantly higher levels of agreement that “the World Bank Group’s social media channels are valuable sources of information about the institution,� compared to respondents who do not collaborate with the organization. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group’s social media channels are valuable sources of 5.7 information about the institution "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree�) 46 The World Bank Group Uruguay Country Opinion Survey 2014 X. Communication and Openness (continued) Information Sharing Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group is responsive to my 7.8 information requests and inquiries When I need information from the World Bank Group I know how to find it (e.g., whom to 7.4 call, where to reach them, etc.) "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree�) 47 The World Bank Group Uruguay Country Opinion Survey 2014 XI. Appendices A. Responses to All Questions across All Respondents ..................... 49 B. Responses to All Questions by Stakeholder Groups ..................... 60 C. Responses to All Questions by Levels of Collaboration................. 75 D. Indicator Questions as a Function of Exposure to the WBG ......... 86 E. Indicator Questions by Stakeholder Groups ................................ 87 F. WBG Country Opinion Survey FY 14 – Uruguay Questionnaire .... 88 Uruguay 48 The World Bank Group Uruguay Country Opinion Survey 2014 Appendix A: Responses to All Questions across All Respondents (N=156) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know� (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Uruguay Percentage of Respondents 1. In general would you say that Uruguay is headed in ... ? (N=148) The right direction 78.4% The wrong direction 8.8% Not sure 12.8% 2. Listed below are a number of development priorities in Uruguay. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Uruguay? (Choose no more than THREE) (Responses Combined; N=156) Education 65.4% Infrastructure development 64.1% Public sector governance/reform 34.6% Social protection 23.1% Crime and violence 18.6% Private sector development 14.1% Poverty reduction 14.1% Equality of opportunity 12.8% Global/regional integration 10.9% Environmental sustainability 9.6% Economic growth 8.3% Natural resource management 5.1% Job creation/employment 4.5% Health 4.5% Climate change 4.5% Transport 3.8% Energy 2.6% Gender equity 2.6% Agricultural development 1.9% Foreign direct investment 1.9% Water and sanitation 1.3% Regulatory framework 1.3% Disaster management 0.6% Urban development 0.6% Solid waste management 0.6% Trade and exports 0.0% 49 The World Bank Group Uruguay Country Opinion Survey 2014 A. General Issues Facing Uruguay (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in Uruguay? (Choose no more than THREE) (Responses Combined; N=154) Education 79.9% Equality of opportunity 35.1% Economic growth 35.1% Job creation/employment 31.8% Social protection 22.1% Public sector governance/reform 14.3% Private sector development 11.7% Health 11.7% Infrastructure development 11.7% Gender equity 9.1% Urban development 6.5% Crime and violence 6.5% Global/regional integration 3.9% Transport 3.2% Agricultural development 2.6% Trade and exports 2.6% Regulatory framework 1.9% Solid waste management 1.3% Water and sanitation 1.3% Foreign direct investment 0.6% Environmental sustainability 0.6% Natural resource management 0.6% Climate change 0.0% Energy 0.0% Disaster management 0.0% 4. The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “Shared Prosperity� in Uruguay, which of the following TWO best illustrate how this Percentage of Respondents would be achieved in Uruguay? (Choose no more than TWO) (Responses Combined; N=154) Consistent economic growth 39.0% Better employment opportunities for young people 33.1% Better quality public services 26.6% More reliable social safety net 20.1% Better entrepreneurial opportunities (i.e., to start small and medium sized 16.2% businesses) Better opportunity for the poor who live in urban areas 14.9% Better employment opportunities for women 11.7% Other 9.7% Greater access to micro-finance for the poor 9.1% Greater voice and participation for citizens to help ensure greater accountability 8.4% Better opportunity for the poor who live in rural areas 4.5% 50 The World Bank Group Uruguay Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Uruguay? (1-Not familiar at all, 10-Extremely familiar) N DK Mean SD 1. World Bank (WB/BM) 152 0 7.17 1.94 2. Inter-American Development Bank (IDB/BID) 150 0 7.09 2.09 3. Latin American Development Bank (CAF) 148 0 4.71 2.90 Overall, please rate your impression of the effectiveness of these organizations in Uruguay. (1-Not effective at all, 10-Extremely effective) N DK Mean SD 4. World Bank (WB/BM)* 144 10 7.08 1.76 5. Inter-American Development Bank (IDB/BID)* 142 12 7.32 1.64 6. Latin American Development Bank (CAF)* 86 68 6.21 2.10 Staff Preparedness* N DK Mean SD 7. To what extent do you believe the World Bank Group's staff is well prepared to help solve Uruguay’s most complicated development 137 17 7.63 1.58 challenges? (1-To no degree at all, 10-To a very significant degree) 8. When thinking about how the World Bank Group can have the most impact on development results in Uruguay, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge Percentage of Respondents services) in Uruguay? (Choose no more than THREE) (Responses Combined; N=154) Education 68.2% Infrastructure development 53.2% Public sector governance/reform 26.0% Private sector development 15.6% Poverty reduction 12.3% Equality of opportunity 11.7% Crime and violence 10.4% Global/regional integration 8.4% Health 7.8% Economic growth 7.8% Regulatory framework 7.1% Environmental sustainability 6.5% Job creation/employment 6.5% Agricultural development 5.8% Natural resource management 5.2% Water and sanitation 4.5% Climate change 3.2% Urban development 2.6% Transport 2.6% Trade and exports 2.6% Gender equity 1.9% Energy 1.9% Social protection 1.9% Foreign direct investment 1.3% Solid waste management 1.3% Disaster management 0.0% 51 The World Bank Group Uruguay Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 9. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=138) nd activity do you believe is of greatest VALUE and which activity is Greatest 2 Greatest of second greatest value in Uruguay? Value Value Combined Financial resources 39.9% 25.4% 65.2% Technical assistance 24.6% 26.8% 51.4% Policy advice, studies, analyses 25.4% 23.2% 48.6% Linkage to non-Bank expertise 7.2% 13.8% 21.0% Convening/facilitating 10.1% 10.1% 20.3% Data 10.1% 7.2% 17.4% Other 0.0% 1.4% 1.4% 10. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Uruguay? (Choose no more than TWO) (Responses Combined; N=144) Not enough public disclosure of its work 22.2% Don't know 22.2% Too bureaucratic in its operational policies and procedures 20.1% World Bank Group’s processes too complex 18.8% Not exploring alternative policy options 11.1% World Bank Group’s processes too slow 11.1% Too influenced by developed countries 9.0% Not adequately sensitive to political/social realities in Uruguay 8.3% Imposing technocratic solutions without regard to political realities 8.3% Not collaborating enough with non-state actors 7.6% Other 7.6% Not willing to honestly criticize policies and reform efforts in the country 4.9% Staff too inaccessible 2.1% The credibility of its knowledge/data 1.4% Not aligned with country priorities 0.7% Arrogant in its approach 0.7% To what extent do you agree with the following statements about the Level of Agreement World Bank Group’s work in Uruguay? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 11. Overall the World Bank Group currently plays a relevant role in 133 11 6.67 1.84 development in Uruguay* 12. The World Bank Group’s work is aligned with what I consider the 129 15 6.63 1.78 development priorities for Uruguay* 13. The World Bank Group supports Uruguay’s efforts to reduce social 128 16 7.18 1.67 exclusion 14. The World Bank Group treats clients and stakeholders in Uruguay with 135 9 8.22 1.55 respect 15. The World Bank Group is an organization that does not represent a 135 9 6.89 2.58 particular ideological perspective in Uruguay 16. The World Bank Group is an organization that is not overly influenced 123 21 5.45 2.74 by any particular country 17. The World Bank Group respects the positions, views and demands of 135 16 7.82 1.78 the government of Uruguay 18. The World Bank Group listens and takes into account your views 125 26 7.27 2.26 52 The World Bank Group Uruguay Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Combination of services N DK Mean SD 19. When considering the national development needs in Uruguay, to what extent does the combination of financial, knowledge and convening services that the World Bank Group currently provides in Uruguay meet 128 18 6.79 1.60 the national development needs of Uruguay? (1-To no degree at all, 10-To a very significant degree) To what extent is the World Bank Group an effective development partner Degree in Uruguay, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 20. Responsiveness* 114 31 6.49 1.77 21. Flexibility (in terms of the institution’s products and services)* 111 34 6.30 1.87 22. Flexibility (in terms of changing country circumstances)* 115 30 6.69 1.73 23. Being inclusive* 114 31 6.72 1.70 24. Openness* 130 15 7.28 1.67 25. Staff accessibility* 131 14 7.78 1.67 26. Straightforwardness and honesty* 125 20 7.73 1.92 27. Ease of access to the people at the World Bank Group who are making 121 24 7.45 2.01 decisions important to my work* 28. Collaboration with civil society* 106 39 6.90 1.77 29. Collaboration with the Government* 121 24 7.90 1.42 30. Collaboration with other development partners* 92 53 7.27 1.80 31. Collaboration with the private sector* 92 53 6.72 2.02 32. The speed in which it gets things accomplished on the ground* 113 32 6.08 1.96 33. Being a long-term partner* 116 29 7.78 1.67 34. To be a more effective development partner in Uruguay, do you believe Percentage of Respondents that the World Bank Group should have…? (Select only ONE response) (N=141) More local presence 53.2% The current level of local presence is adequate 36.9% Don't know 9.9% 53 The World Bank Group Uruguay Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in Uruguay? (1-Not important at all, 10-Very important) N DK Mean SD 1. Infrastructure development 135 10 8.70 1.63 2. Health 131 14 7.21 2.07 3. Education (incl. early childhood education) 137 7 8.34 1.85 4. Equality of opportunity (i.e., equity) 134 10 7.62 1.96 5. Environmental sustainability 133 11 7.95 1.65 6. Economic growth 131 13 7.90 2.06 7. Crime and violence (i.e., citizen security) 121 23 7.10 2.20 8. Regulatory framework 122 22 6.75 2.35 9. Poverty reduction 128 15 7.71 1.93 10. Gender equity 127 17 6.91 2.06 11. Private sector development (e.g., competitiveness, innovation) 130 14 7.80 1.90 12. Water and sanitation 131 13 7.20 2.17 13. Trade and exports 124 20 6.96 2.03 14. Energy 128 16 7.70 1.83 15. Disaster management 119 25 6.36 2.49 16. Public sector governance/reform 131 13 7.83 2.11 17. Job creation/employment 127 17 6.52 2.23 18. Social protection 126 18 6.48 2.34 19. Climate change 128 16 7.34 2.11 20. Agricultural development 130 14 7.22 2.21 21. Natural resource management (e.g., oil, gas, mining) 126 18 7.56 2.32 22. Transport (incl. road safety) 126 18 7.76 2.07 23. Global/regional integration 130 14 7.47 1.92 24. Foreign direct investment 126 18 7.02 2.07 25. Solid waste management 124 20 7.39 2.22 26. Urban development 124 20 7.59 2.04 54 The World Bank Group Uruguay Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the Effectiveness work it does in the following areas of development in Uruguay? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Infrastructure development 62 78 6.92 2.32 2. Health 45 95 6.44 2.55 3. Education (incl. early childhood education) 60 80 6.85 2.46 4. Equality of opportunity (i.e., equity) 44 96 6.75 2.60 5. Environmental sustainability 54 86 7.31 2.06 6. Economic growth 58 82 7.02 2.06 7. Crime and violence (i.e., citizen security) 28 112 5.18 2.93 8. Regulatory framework 45 95 6.89 2.31 9. Poverty reduction 62 78 6.82 2.47 10. Gender equity 45 95 6.78 2.35 11. Private sector development 50 90 6.78 2.07 12. Water and sanitation 58 82 7.43 1.95 13. Trade and exports 40 100 6.35 2.85 14. Energy 47 93 7.32 2.01 15. Disaster management 26 114 6.46 2.76 16. Public sector governance/reform 59 81 6.44 2.51 17. Job creation/employment 38 102 6.00 2.74 18. Social protection 44 96 6.75 2.36 19. Climate change 52 88 7.56 2.40 20. Agricultural development 52 88 7.31 2.40 21. Natural resource management (e.g., oil, gas, mining) 39 101 6.92 2.74 22. Transport (incl. road safety) 43 97 6.37 2.61 23. Global/regional integration 37 103 6.49 2.77 24. Foreign direct investment 34 106 6.32 2.61 25. Solid waste management 24 116 5.92 2.59 26. Urban development 30 110 6.37 2.54 Achieving Development Results* N DK Mean SD 3. To what extent does the World Bank Group’s work help to achieve development 118 21 6.52 1.68 results in Uruguay?* (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Uruguay? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 4. The World Bank Group's financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Result, etc.) meet the needs 119 20 6.45 1.77 of Uruguay* 5. The World Bank Group meets Uruguay’s needs for knowledge services (e.g., 121 18 6.29 1.94 research, analysis, data, technical assistance)* 55 The World Bank Group Uruguay Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=139) Weekly 9.4% Monthly 15.8% A few times a year 56.1% Rarely 17.3% Never 1.4% Overall Evaluations N DK Mean SD 2. To what extent do you believe that the World Bank Group’s knowledge work and activities are adaptable to Uruguay’s specific development challenges and 129 10 7.32 1.62 country circumstances? (1-To no degree at all, 10-To a very significant degree) 3. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country?* 124 15 6.97 1.61 (1-Not significant at all, 10-Very significant) 4. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?* (1-Very low technical quality, 10-Very high 130 9 7.72 1.49 technical quality) 5. Have you read/consulted any World Bank Group Reports: [Economic Mobility Percentage of Respondents and the Rise of the Latin American Middle Class]? (N=139) Yes 31.7% No 68.3% Value of World Bank Group Reports N DK Mean SD 6. To what extent do you believe this Flagship Report raised substantive new information and insight that you were not aware of prior to reading? (1-To no 41 0 7.41 1.34 degree at all, 10-To a very significant degree) 7. To what extent do you believe this Flagship Report provided you with useful information in terms of the work you do? (1-To no degree at all, 10-To a very 41 0 7.32 1.81 significant degree) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly* 80 57 7.44 2.30 2. The World Bank Group effectively monitors and evaluates the projects 104 33 7.72 1.76 and programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely 92 45 7.17 1.98 fashion 4. The World Bank Group takes decisions quickly in Uruguay 90 47 6.99 2.04 5. Working with the World Bank Group increases Uruguay’s institutional 102 35 7.43 1.72 capacity 6. The World Bank Group ensures consistency and continuity through 86 51 6.78 2.03 staff changes 7. Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank Group makes appropriate use of 70 67 7.09 2.00 them* 8. The World Bank Group provides effective implementation support (i.e., 89 48 7.48 1.95 supervision of projects) 56 The World Bank Group Uruguay Country Opinion Survey 2014 F. Recent Trends and the Future Role of the World Bank Group in Uruguay World Bank Group Moving in the Right Direction N DK Mean SD 1. In the last three years, to what extent do you believe that the World Bank Group has moved in the right direction in terms of the focus of its 104 4 7.26 1.95 work in Uruguay? (1-To no degree at all, 10-To a very significant degree) Role of International Development Cooperation N DK Mean SD 2. How significant a role do you believe that international development cooperation (e.g., range of donors and partners) SHOULD play in 133 4 8.10 1.49 Uruguay’s development in the near future? (1-Not a significant role at all, 10-Very significant role) 3. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Uruguay? (Choose no more than TWO) (Responses Combined; N=137) Increase the level of capacity development in the country 46.0% Offer more innovative knowledge services 35.8% Reach out more to groups outside of Government 32.8% Collaborate more effectively with Government clients (e.g., national, state, local) 24.1% Offer more innovative financial products 20.4% Other 8.8% Ensure greater selectivity in its work 8.0% Work faster 5.8% 4. When considering the combination of services that the World Bank Group offers in Uruguay, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of Percentage of Respondents in Uruguay? (Select only ONE response) (N=137) Knowledge products 41.6% The combination is appropriate for Uruguay 28.5% Financial services 17.5% Don’t know 8.0% Convening services 4.4% G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Uruguay? (Choose no more than TWO) (Responses Combined; N=137) Internet 71.5% Local newspapers 45.3% Periodicals 33.6% Local television 10.2% Local radio 9.5% Social media (e.g., Facebook, Twitter, Youtube, Flickr) 6.6% International newspapers 5.8% Other 4.4% International television 3.6% Blogs 0.7% International radio 0.0% Mobile phones 0.0% Instant messaging 0.0% 57 The World Bank Group Uruguay Country Opinion Survey 2014 G. Communication and Information Sharing (continued) 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=137) e-Newsletters 47.4% World Bank Group’s seminars/workshops/conferences 44.5% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 29.9% World Bank Group’s publications and other written materials 29.9% World Bank Group’s website 16.8% Instant messaging 5.1% Social media (e.g., Facebook, Twitter, Youtube, Flickr) 5.1% Blogs 2.9% Mobile phones 0.0% Other 0.0% Percentage of Respondents 3. Do you use/have you used the World Bank Group ’s website? (N=137) Yes 72.3% No 27.7% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 4. When I need information from the World Bank Group I know how to 133 4 7.42 2.34 find it (e.g., whom to call, where to reach them, etc.) 5. The World Bank Group’s social media channels (e.g., Facebook, Twitter, YouTube, Flickr) are valuable sources of information about the 82 55 5.71 2.64 institution 6. The World Bank Group is responsive to my information requests and 111 26 7.79 2.01 inquiries H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Please mark only ONE response) (N=137) Academia/Research Institute/Think Tank 16.8% Project Management Unit (PMU) overseeing implementation of project 12.4% Other 10.2% Employee of a Ministry, Ministerial Department or Implementation Agency 9.5% Private Sector Organization 9.5% Media (Press, Radio, TV, Web, etc.) 8.8% Office of Minister 8.0% Independent Government Institution 6.6% Consultant/Contractor working on World Bank Group supported project/program 4.4% NGO 4.4% Office of Parliamentarian 2.2% Multilateral Agency 2.2% Private Foundation 1.5% Financial Sector/Private Bank 1.5% Office of the President, Prime Minister .7% Local Government Office or Staff .7% Trade Union .7% 58 The World Bank Group Uruguay Country Opinion Survey 2014 H. Background Information (continued) 2. Please identify the primary specialization of your work. Percentage of Respondents (Please mark only ONE response) (N=137) Other 19.7% Generalist 11.7% Public sector governance / public financial management / anti corruption 9.5% Education 8.8% Financial markets / banking 8.0% Agriculture/ rural development / food security 5.1% Natural resource management / environmental sustainability 5.1% Social protection 5.1% Information and communications technology 4.4% Private sector development / foreign direct investment 4.4% Health / communicable/non-communicable diseases 3.6% Transport / infrastructure 3.6% Climate change / disaster management 2.9% Energy 2.2% Gender equity / equality of opportunity 2.2% Job creation/employment 1.5% Law and justice / regulatory framework 1.5% Water and sanitation .7% 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents in your country? (N=137) Yes 38.0% No 62.0% 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Uruguay? (Select only ONE response) (N=126) The World Bank (IBRD) 88.9% The International Finance Corporation (IFC) 4.0% Other 7.1% Percentage of Respondents 5. Do your projects involve both the World Bank and IFC? (N=137) Yes 11.7% No 88.3% 6. If yes, what was your view on the two institutions working together in Percentage of Respondents Uruguay? (Select only ONE response) (N=15) Working well together 53.3% Collaborating but needs improvement 26.7% Other 20.0% 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Uruguay? (Choose no more than TWO) (Responses Combined; N=134) Engage in World Bank Group related/sponsored events/activities 50.0% Use World Bank Group reports/data 45.5% Collaborate as part of my professional duties 28.4% Use World Bank Group website for information, data, research, etc. 20.1% Observer (i.e., follow in media, discuss in informal conversations, etc.) 14.9% Percentage of Respondents 8. Which best represents your geographic location? (N=137) Montevideo 98.5% Departamento 1.5% 59 The World Bank Group Uruguay Country Opinion Survey 2014 Appendix B: Responses to All Questions by Stakeholder Groups A. General Issues facing Uruguay In general, would you say that Uruguay is headed in...? Office of Employee of PMU/Consultant/ Private Sector/ Independent Academia/ President/ Ministry/ Contractor on Financial Sector/ Government Research Institute/ Percentage of Respondents Prime Minister Ministerial Dep. WBG project Private Bank CSO Media Institution Think Tank Other The right direction 100.0% 76.9% 82.6% 76.9% 66.7% 91.7% 77.8% 63.6% 72.2% The wrong direction 0.0% 7.7% 0.0% 15.4% 22.2% 0.0% 11.1% 18.2% 11.1% Not sure 0.0% 15.4% 17.4% 7.7% 11.1% 8.3% 11.1% 18.2% 16.7% Listed below are a number of development priorities in Uruguay. Please identify which of the following you consider the most important development priorities in Uruguay? (Choose no more than THREE) Office of Employee of PMU/Consultant/ Private Sector/ Independent Academia/ Percentage of Respondents President/ Ministry/ Contractor on Financial Sector/ Government Research Institute/ (Responses combined) Prime Minister Ministerial Dep. WBG project Private Bank CSO Media Institution Think Tank Other Social protection 16.7% 15.4% 13.0% 20.0% 22.2% 8.3% 22.2% 8.7% 4.8% Infrastructure development 58.3% 46.2% 60.9% 66.7% 44.4% 66.7% 33.3% 65.2% 76.2% Global/regional integration 0.0% 23.1% 8.7% 13.3% 11.1% 0.0% 0.0% 21.7% 14.3% Environmental sustainability* 33.3% 0.0% 21.7% 0.0% 0.0% 8.3% 0.0% 8.7% 4.8% Private sector development 8.3% 15.4% 13.0% 13.3% 11.1% 16.7% 11.1% 13.0% 23.8% Water and sanitation 8.3% 0.0% 4.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 8.3% 0.0% 4.3% 6.7% 11.1% 0.0% 11.1% 0.0% 4.8% Health 0.0% 0.0% 4.3% 6.7% 11.1% 0.0% 22.2% 0.0% 4.8% Poverty reduction 25.0% 23.1% 8.7% 6.7% 22.2% 8.3% 22.2% 8.7% 4.8% Climate change 0.0% 0.0% 8.7% 0.0% 0.0% 8.3% 0.0% 4.3% 9.5% Education 50.0% 69.2% 52.2% 80.0% 66.7% 66.7% 77.8% 87.0% 57.1% Foreign direct investment 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% 4.8% Economic growth 0.0% 15.4% 4.3% 0.0% 0.0% 8.3% 11.1% 8.7% 9.5% Public sector governance/reform* 8.3% 30.8% 34.8% 66.7% 22.2% 41.7% 33.3% 17.4% 47.6% Energy 8.3% 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% 8.7% 0.0% Equality of opportunity 16.7% 15.4% 8.7% 0.0% 33.3% 8.3% 11.1% 17.4% 4.8% Agricultural development* 16.7% 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% 0.0% Urban development 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Crime and violence 16.7% 30.8% 26.1% 13.3% 22.2% 16.7% 33.3% 17.4% 0.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% 4.8% Natural resource management 8.3% 0.0% 13.0% 0.0% 0.0% 0.0% 0.0% 4.3% 4.8% Solid waste management 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Gender equity 8.3% 0.0% 0.0% 6.7% 11.1% 0.0% 0.0% 4.3% 0.0% Transport 0.0% 7.7% 0.0% 0.0% 11.1% 16.7% 11.1% 0.0% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.8% Trade and exports 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 60 The World Bank Group Uruguay Country Opinion Survey 2014 A. General Issues facing Uruguay (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Uruguay? (Choose no more than THREE) Office of Employee of PMU/Consultant/ Private Sector/ Independent Academia/ Percentage of Respondents President/ Ministry/ Contractor on Financial Sector/ Government Research Institute/ (Responses combined) Prime Minister Ministerial Dep. WBG project Private Bank CSO Media Institution Think Tank Other Water and sanitation 8.3% 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 41.7% 38.5% 34.8% 26.7% 33.3% 41.7% 22.2% 43.5% 23.8% Economic growth 33.3% 46.2% 39.1% 40.0% 0.0% 25.0% 11.1% 43.5% 42.9% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Global/regional integration 0.0% 0.0% 8.7% 13.3% 0.0% 8.3% 0.0% 0.0% 4.8% Gender equity 16.7% 0.0% 4.3% 6.7% 33.3% 16.7% 0.0% 8.7% 4.8% Agricultural development 8.3% 0.0% 4.3% 0.0% 0.0% 8.3% 0.0% 0.0% 4.8% Social protection 33.3% 30.8% 13.0% 13.3% 0.0% 33.3% 22.2% 26.1% 28.6% Crime and violence 0.0% 7.7% 0.0% 13.3% 11.1% 8.3% 22.2% 8.7% 4.8% Infrastructure development 8.3% 0.0% 21.7% 6.7% 22.2% 8.3% 33.3% 4.3% 4.8% Transport 0.0% 0.0% 0.0% 6.7% 11.1% 8.3% 0.0% 0.0% 4.8% Solid waste management 0.0% 0.0% 0.0% 0.0% 11.1% 8.3% 0.0% 0.0% 0.0% Regulatory framework 0.0% 0.0% 0.0% 6.7% 0.0% 8.3% 0.0% 0.0% 0.0% Health 16.7% 7.7% 13.0% 6.7% 11.1% 8.3% 33.3% 17.4% 9.5% Private sector development 8.3% 7.7% 8.7% 13.3% 22.2% 25.0% 0.0% 4.3% 9.5% Foreign direct investment 0.0% 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% 0.0% 0.0% Education 66.7% 84.6% 87.0% 86.7% 66.7% 66.7% 77.8% 87.0% 76.2% Energy 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Public sector governance/reform 8.3% 7.7% 17.4% 26.7% 44.4% 8.3% 22.2% 21.7% 0.0% Natural resource management 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.8% Job creation/employment 33.3% 46.2% 30.4% 13.3% 33.3% 8.3% 33.3% 21.7% 42.9% Trade and exports 0.0% 7.7% 4.3% 6.7% 0.0% 0.0% 11.1% 0.0% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 16.7% 0.0% 8.7% 0.0% 0.0% 8.3% 11.1% 8.7% 9.5% The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “Shared Prosperity� in Uruguay, which of the following TWO best illustrate how this would be achieved in Uruguay? (Choose no more than TWO) Office of Employee of PMU/Consultant/ Private Sector/ Independent Academia/ Percentage of Respondents President/ Ministry/ Contractor on Financial Sector/ Government Research Institute/ (Responses combined) Prime Minister Ministerial Dep. WBG project Private Bank CSO Media Institution Think Tank Other Better employment opportunities for young people 25.0% 38.5% 34.8% 20.0% 44.4% 41.7% 33.3% 34.8% 28.6% Better employment opportunities for women 16.7% 0.0% 17.4% 13.3% 33.3% 16.7% 11.1% 17.4% 0.0% Greater access to micro-finance for the poor 8.3% 15.4% 8.7% 20.0% 0.0% 0.0% 0.0% 13.0% 9.5% Greater voice and participation for citizens to help ensure greater 16.7% 23.1% 4.3% 6.7% 11.1% 8.3% 11.1% 0.0% 0.0% accountability Better entrepreneurial opportunities 8.3% 15.4% 17.4% 13.3% 33.3% 16.7% 22.2% 8.7% 19.0% Better opportunity for the poor who live in rural areas 0.0% 0.0% 4.3% 6.7% 0.0% 16.7% 0.0% 0.0% 14.3% Better opportunity for the poor who live in urban areas 25.0% 15.4% 30.4% 20.0% 22.2% 8.3% 11.1% 8.7% 9.5% Consistent economic growth 33.3% 46.2% 43.5% 40.0% 22.2% 16.7% 33.3% 47.8% 52.4% More reliable social safety net 33.3% 23.1% 8.7% 6.7% 0.0% 25.0% 44.4% 13.0% 14.3% Better quality public services 16.7% 7.7% 21.7% 40.0% 33.3% 41.7% 33.3% 39.1% 19.0% Other 16.7% 7.7% 8.7% 0.0% 0.0% 8.3% 0.0% 8.7% 23.8% 61 The World Bank Group Uruguay Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Uruguay? Which of the following best describes your current position? Office of PMU/Consultant/ Private Sector/ Independent Academia/ President/ Prime Employee of Ministry/ Contractor on WBG Financial Sector/ government Research Institute/ Minister Ministerial Dep. project Private Bank CSO Media institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD World Bank (WB/BM) 11 7.27 1.49 13 7.92 1.85 23 7.83 1.53 15 7.40 2.13 9 7.11 1.83 12 7.58 1.24 9 7.22 1.64 23 6.48 2.29 20 7.35 2.11 Inter-American Development Bank (IDB/BID) 12 7.75 1.91 13 7.92 2.25 22 6.59 2.56 15 7.33 2.35 9 7.44 2.01 11 7.36 1.69 9 7.44 2.01 22 6.64 2.06 20 7.40 1.47 Latin American Development Bank (CAF)* 11 5.82 3.12 13 5.08 3.35 22 3.27 2.78 15 6.53 2.70 9 5.56 2.01 10 5.90 1.97 8 3.88 1.89 23 4.13 2.90 20 4.80 3.16 (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Overall, please rate your impression of the effectiveness of these organizations in Uruguay? Which of the following best describes your current position? Office of PMU/Consultant/ Private Sector/ Independent Academia/ President/ Prime Employee of Ministry/ Contractor on WBG Financial Sector/ government Research Institute/ Minister Ministerial Dep. project Private Bank CSO Media institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD World Bank (WB/BM) 12 7.33 1.92 13 7.77 1.59 22 7.55 1.57 14 6.50 1.16 7 7.00 2.31 11 7.00 1.55 8 6.63 2.72 22 6.82 1.89 20 7.55 1.39 Inter-American Development Bank (IDB/BID) 12 7.50 1.45 12 8.42 1.24 19 7.63 1.64 14 6.86 1.17 8 7.00 2.20 11 7.27 1.35 8 7.38 1.92 23 7.13 2.05 21 7.43 1.54 Latin American Development Bank (CAF) 10 6.20 2.86 8 6.88 1.46 7 5.43 3.46 12 6.42 1.24 4 7.00 1.41 9 5.56 1.42 4 5.25 2.06 12 6.25 2.34 13 6.69 2.43 (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Office of PMU/Consultant/ Private Sector/ Independent Academia/ President/ Prime Employee of Ministry/ Contractor on WBG Financial Sector/ government Research Institute/ Minister Ministerial Dep. project Private Bank CSO Media institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group's staff is well prepared (e.g., skills and knowledge) to help 11 7.64 1.43 13 7.38 2.29 23 7.74 1.45 14 7.79 1.12 6 7.83 1.17 10 7.00 1.41 8 8.00 1.77 20 7.70 1.56 19 7.63 2.09 Uruguay solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 62 The World Bank Group Uruguay Country Opinion Survey 2014 B．Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Uruguay, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Uruguay? (Choose no more than THREE) Office of Employee of PMU/Consultant/ Private Sector/ Independent Academia/ Percentage of Respondents President/ Ministry/ Contractor on Financial Sector/ Government Research Institute/ (Responses combined) Prime Minister Ministerial Dep. WBG project Private Bank CSO Media Institution Think Tank Other Education 83.3% 61.5% 69.6% 93.3% 44.4% 75.0% 88.9% 69.6% 57.1% Health 8.3% 7.7% 8.7% 6.7% 11.1% 0.0% 11.1% 4.3% 14.3% Infrastructure development* 58.3% 53.8% 56.5% 80.0% 11.1% 83.3% 66.7% 47.8% 52.4% Poverty reduction 33.3% 23.1% 0.0% 0.0% 11.1% 8.3% 11.1% 21.7% 19.0% Global/regional integration 8.3% 0.0% 8.7% 13.3% 11.1% 8.3% 11.1% 13.0% 9.5% Gender equity 8.3% 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% 4.3% 0.0% Crime and violence 0.0% 7.7% 13.0% 13.3% 33.3% 16.7% 33.3% 8.7% 0.0% Private sector development 16.7% 7.7% 21.7% 26.7% 11.1% 8.3% 11.1% 8.7% 23.8% Agricultural development 16.7% 0.0% 8.7% 0.0% 0.0% 8.3% 0.0% 8.7% 9.5% Social protection 0.0% 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% 0.0% 0.0% Water and sanitation 8.3% 7.7% 4.3% 0.0% 0.0% 0.0% 22.2% 0.0% 9.5% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 0.0% 0.0% 8.7% 0.0% 0.0% 0.0% 0.0% 8.7% 0.0% Equality of opportunity 16.7% 0.0% 8.7% 0.0% 11.1% 25.0% 0.0% 21.7% 4.8% Public sector governance/reform 0.0% 30.8% 26.1% 40.0% 55.6% 25.0% 0.0% 26.1% 38.1% Natural resource management 8.3% 15.4% 4.3% 0.0% 22.2% 8.3% 0.0% 0.0% 0.0% Energy 0.0% 7.7% 4.3% 0.0% 0.0% 8.3% 0.0% 0.0% 0.0% Job creation/employment 0.0% 7.7% 4.3% 0.0% 11.1% 0.0% 33.3% 13.0% 4.8% Transport 8.3% 0.0% 4.3% 0.0% 11.1% 0.0% 0.0% 4.3% 0.0% Trade and exports 8.3% 7.7% 0.0% 6.7% 11.1% 0.0% 0.0% 0.0% 0.0% Economic growth 0.0% 23.1% 17.4% 0.0% 0.0% 0.0% 0.0% 13.0% 4.8% Regulatory framework 8.3% 15.4% 0.0% 6.7% 22.2% 8.3% 0.0% 4.3% 14.3% Environmental sustainability 8.3% 0.0% 17.4% 0.0% 11.1% 8.3% 11.1% 8.7% 0.0% Solid waste management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% 4.8% Foreign direct investment 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% 0.0% 0.0% 4.8% Climate change 0.0% 0.0% 8.7% 0.0% 0.0% 8.3% 0.0% 0.0% 9.5% *Significantly different between stakeholder groups When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Uruguay? Greatest Value Office of Employee of PMU/Consultant/ Private Sector/ Independent Academia/ President/ Ministry/ Contractor on Financial Sector/ Government Research Institute/ Percentage of Respondents Prime Minister Ministerial Dep. WBG project Private Bank CSO Media Institution Think Tank Other Convening/facilitating 0.0% 7.7% 13.0% 20.0% 0.0% 18.2% 12.5% 14.3% 0.0% Data 0.0% 7.7% 0.0% 0.0% 33.3% 18.2% 25.0% 14.3% 10.5% Policy advice, studies, analyses 25.0% 7.7% 13.0% 40.0% 33.3% 27.3% 25.0% 19.0% 52.6% Financial resources 50.0% 46.2% 52.2% 20.0% 44.4% 27.3% 37.5% 38.1% 36.8% Technical assistance 41.7% 30.8% 21.7% 13.3% 22.2% 45.5% 0.0% 28.6% 21.1% Linkage to non-Bank expertise 0.0% 15.4% 0.0% 6.7% 22.2% 18.2% 0.0% 9.5% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 63 The World Bank Group Uruguay Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) nd Office of Employee of PMU/Consultant/ Private Sector/ Independent Academia/ 2 Greatest Value President/ Ministry/ Contractor on Financial Sector/ Government Research Institute/ Percentage of Respondents Prime Minister Ministerial Dep. WBG project Private Bank CSO Media Institution Think Tank Other Convening/facilitating 16.7% 7.7% 0.0% 13.3% 22.2% 9.1% 0.0% 9.5% 15.8% Data 8.3% 7.7% 4.3% 6.7% 11.1% 18.2% 0.0% 4.8% 5.3% Policy advice, studies, analyses* 50.0% 0.0% 26.1% 20.0% 11.1% 36.4% 25.0% 33.3% 5.3% Financial resources 8.3% 7.7% 26.1% 20.0% 33.3% 54.5% 12.5% 28.6% 36.8% Technical assistance 16.7% 38.5% 17.4% 40.0% 33.3% 9.1% 62.5% 14.3% 31.6% Linkage to non-Bank expertise 0.0% 23.1% 26.1% 20.0% 11.1% 9.1% 0.0% 9.5% 15.8% Other 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% 0.0% 4.8% 0.0% *Significantly different between stakeholder groups Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Uruguay? (Choose no more than TWO) Office of Employee of PMU/Consultant/ Private Sector/ Independent Academia/ Percentage of Respondents President/ Ministry/ Contractor on Financial Sector/ Government Research Institute/ (Responses combined) Prime Minister Ministerial Dep. WBG project Private Bank CSO Media Institution Think Tank Other Staff too inaccessible 8.3% 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% 0.0% Not exploring alternative policy options 16.7% 7.7% 0.0% 13.3% 11.1% 8.3% 22.2% 21.7% 4.8% Not adequately sensitive to political/social realities in Uruguay 8.3% 23.1% 8.7% 13.3% 0.0% 16.7% 0.0% 0.0% 4.8% Not enough public disclosure of its work 16.7% 7.7% 17.4% 13.3% 22.2% 33.3% 33.3% 26.1% 33.3% Arrogant in its approach 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Not aligned with country priorities 0.0% 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% 0.0% 0.0% The credibility of its knowledge/data 0.0% 7.7% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% World Bank Group’s processes too complex 25.0% 30.8% 30.4% 26.7% 22.2% 0.0% 22.2% 8.7% 9.5% Not willing to honestly criticize policies and reform efforts in the country 0.0% 0.0% 0.0% 6.7% 0.0% 0.0% 11.1% 13.0% 9.5% Too influenced by developed countries 25.0% 15.4% 4.3% 13.3% 0.0% 16.7% 0.0% 13.0% 0.0% Imposing technocratic solutions without regard to political realities 8.3% 15.4% 8.7% 6.7% 11.1% 8.3% 11.1% 8.7% 4.8% World Bank Group’s processes too slow 8.3% 7.7% 13.0% 20.0% 0.0% 8.3% 33.3% 8.7% 4.8% Too bureaucratic in its operational policies and procedures* 25.0% 23.1% 52.2% 20.0% 11.1% 25.0% 11.1% 8.7% 4.8% Not collaborating enough with non-state actors 0.0% 0.0% 4.3% 0.0% 22.2% 25.0% 0.0% 4.3% 9.5% Don't know 8.3% 15.4% 8.7% 20.0% 33.3% 25.0% 22.2% 17.4% 38.1% Other 0.0% 0.0% 8.7% 0.0% 0.0% 8.3% 0.0% 13.0% 23.8% *Significantly different between stakeholder groups 64 The World Bank Group Uruguay Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Uruguay? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of PMU/Consultant/ Private Sector/ Independent Academia/ President/ Prime Employee of Ministry/ Contractor on WBG Financial Sector/ government Research Institute/ Minister Ministerial Dep. project Private Bank CSO Media institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant 11 6.36 1.91 12 6.33 2.42 21 7.24 1.55 13 6.54 1.90 9 7.44 1.94 11 6.00 1.48 9 6.00 2.55 21 6.57 1.78 20 7.20 1.47 role in development in Uruguay The World Bank Group’s work is aligned with what I 11 6.55 1.69 12 6.75 1.96 20 7.15 1.53 13 6.00 1.53 7 7.43 1.72 11 5.91 2.47 9 6.22 2.05 21 6.29 1.90 19 7.21 1.36 consider the development priorities for Uruguay The World Bank Group supports Uruguay’s efforts to 11 6.91 1.38 12 7.58 2.02 19 7.16 2.03 13 6.85 1.34 8 7.50 1.41 12 6.67 1.97 8 7.50 .93 22 7.23 1.97 17 7.18 1.24 reduce social exclusion The World Bank Group treats clients and stakeholders in 12 8.08 1.38 12 8.00 2.00 22 8.82 .96 14 8.14 1.51 9 7.67 2.00 11 7.45 1.92 9 8.22 1.09 20 8.35 1.42 20 8.25 1.74 Uruguay with respect The World Bank Group is an organization that does not 10 6.90 2.38 9 7.78 1.56 23 7.43 2.59 15 6.87 2.26 8 7.25 3.62 12 4.83 2.69 8 7.25 2.76 23 6.30 2.72 21 7.33 2.11 represent a particular ideological perspective in Uruguay The World Bank Group is an organization that is not overly 10 4.20 2.74 8 7.13 2.10 21 5.67 2.59 13 5.69 2.18 7 5.71 3.30 12 4.58 3.20 7 6.00 3.11 21 4.76 2.84 19 5.53 2.41 influenced by any particular country The World Bank Group respects the positions, views and 11 7.36 2.20 10 7.60 2.07 21 8.33 1.53 14 7.29 1.44 8 8.00 1.77 11 7.36 1.57 8 7.63 1.51 21 8.00 1.76 20 8.10 1.68 demands of the government of Uruguay The World Bank Group listens and takes into account your 12 7.17 2.62 10 7.80 2.20 22 8.00 1.57 14 7.07 1.82 6 6.83 2.64 8 6.63 2.77 8 7.00 2.78 16 6.94 2.46 18 7.06 2.29 views Which of the following best describes your current position? Office of PMU/Consultant/ Private Sector/ Independent Academia/ President/ Prime Employee of Ministry/ Contractor on WBG Financial Sector/ government Research Institute/ Minister Ministerial Dep. project Private Bank CSO Media institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD When considering the national development needs in Uruguay, to what extent does the combination of financial, knowledge and convening services that the World Bank 11 6.64 2.16 10 7.50 1.90 21 7.05 1.53 14 6.57 .94 7 6.29 1.80 10 6.20 1.32 7 6.57 1.40 21 6.71 1.87 19 7.32 1.45 Group currently provides in Uruguay meet the national development needs of Uruguay? (1-To no degree at all, 10-To a very significant degree) 65 The World Bank Group Uruguay Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Uruguay in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office of PMU/Consultant/ Private Sector/ Independent Academia/ President/ Prime Employee of Ministry/ Contractor on WBG Financial Sector/ government Research Institute/ Minister Ministerial Dep. project Private Bank CSO Media institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness 12 6.33 2.53 9 7.11 1.83 22 6.95 1.68 13 6.08 1.04 6 5.67 1.97 7 5.86 1.57 9 5.89 2.20 15 6.53 1.68 16 6.94 1.61 Flexibility (in terms of the institution’s products and 11 6.18 2.32 10 6.90 2.02 19 6.37 2.03 12 6.00 1.04 5 5.20 2.49 8 6.13 1.36 9 6.00 2.45 17 6.76 2.02 15 6.27 1.53 services) Flexibility (in terms of changing country circumstances) 11 6.45 2.38 10 7.30 1.57 19 6.63 1.95 11 6.27 1.19 4 6.50 1.00 10 6.40 1.26 9 6.22 2.22 19 7.16 1.74 16 6.81 1.76 Being inclusive 10 6.20 1.87 8 7.25 1.67 19 7.16 1.68 12 6.25 .97 6 6.67 2.58 11 5.91 1.58 8 6.75 2.12 20 7.00 1.86 14 7.00 1.41 Openness 12 6.58 2.43 11 7.18 1.54 22 7.55 1.53 13 6.62 1.33 7 8.00 1.63 12 6.58 1.51 9 6.78 1.86 20 8.10 1.29 18 7.50 1.69 Staff accessibility 12 7.58 2.35 10 8.10 1.52 23 8.26 1.18 13 7.23 1.36 7 7.43 2.70 12 7.17 2.08 9 7.44 1.51 19 8.16 1.42 19 7.74 1.69 Straightforwardness and honesty 11 7.27 2.41 10 8.40 1.07 23 7.96 1.66 13 7.92 1.50 5 8.00 1.73 11 7.36 2.94 9 6.89 2.20 20 7.65 2.06 17 7.82 1.91 Ease of access to the people at the World Bank Group 12 7.17 2.66 9 8.33 2.06 23 7.91 2.15 12 7.08 1.93 8 8.13 1.81 12 7.25 1.66 8 6.00 2.20 15 7.67 1.40 17 7.65 1.84 who are making decisions important to my work Collaboration with civil society 10 5.70 2.16 7 7.86 1.95 17 7.24 1.56 13 7.15 1.57 8 6.88 2.36 12 6.75 1.66 7 6.71 2.29 14 7.29 1.14 12 6.67 1.61 Collaboration with the Government 11 7.00 2.10 10 8.60 1.07 20 7.95 1.10 12 7.75 1.14 5 8.40 1.52 10 7.00 1.05 8 7.38 1.69 20 8.20 1.44 19 8.21 1.44 Collaboration with other development partners 8 5.88 2.47 9 7.56 2.40 14 6.64 2.06 8 7.00 1.51 3 8.33 1.15 9 7.78 1.09 7 7.00 1.91 14 7.57 1.28 16 7.94 1.57 Collaboration with the private sector 6 5.00 2.28 4 7.50 1.91 16 6.81 1.83 12 6.75 2.56 3 7.00 2.65 9 6.56 2.19 7 6.71 2.06 16 7.06 1.65 14 7.14 1.96 The speed in which it gets things accomplished on the 12 5.50 2.71 8 6.38 2.07 22 6.23 1.66 13 5.69 1.60 4 7.25 .96 8 5.00 2.27 8 6.63 2.07 16 6.00 2.19 16 6.81 1.64 ground Being a long-term partner 11 6.82 2.32 8 8.88 1.25 22 7.68 1.70 12 8.08 1.16 5 7.60 2.07 11 7.55 1.63 7 7.14 1.95 16 7.63 1.67 17 8.35 1.41 To be more effective development partner in Uruguay, do you believe that the World Bank Group should have? (Select only ONE response) Office of Employee of PMU/Consultant/ Private Sector/ Independent Academia/ President/ Ministry/ Contractor on Financial Sector/ Government Research Institute/ Percentage of Respondents Prime Minister Ministerial Dep. WBG project Private Bank CSO Media Institution Think Tank Other More local presence 66.7% 25.0% 59.1% 66.7% 77.8% 63.6% 22.2% 56.5% 45.0% The current level of local presence is adequate 25.0% 50.0% 36.4% 20.0% 22.2% 36.4% 55.6% 34.8% 45.0% Don't know 8.3% 25.0% 4.5% 13.3% 0.0% 0.0% 22.2% 8.7% 10.0% 66 The World Bank Group Uruguay Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Uruguay? (1-Not important at all, 10-Very important) Which of the following best describes your current position? Office of PMU/Consultant/ Private Sector/ Independent Academia/ President/ Prime Employee of Ministry/ Contractor on WBG Financial Sector/ government Research Institute/ Minister Ministerial Dep. project Private Bank CSO Media institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Infrastructure development 12 9.00 1.41 11 9.27 1.01 23 8.17 1.95 14 9.07 1.00 8 8.63 3.16 12 8.25 1.42 8 8.75 1.58 21 9.19 1.44 19 8.68 1.29 Health 11 6.36 2.69 12 8.75 1.14 20 7.35 1.60 14 7.14 1.92 8 7.75 2.31 12 6.50 2.02 9 7.00 2.60 20 7.30 2.00 18 7.11 2.11 Education (incl. early childhood education) 12 8.33 1.83 13 9.08 1.12 22 8.55 1.84 14 8.14 2.21 9 8.78 1.20 12 7.92 1.73 9 7.78 2.73 21 8.38 2.06 19 8.37 1.50 Equality of opportunity (i.e., equity) 12 7.83 2.76 12 8.42 1.44 22 7.09 1.93 12 7.00 2.09 9 8.33 1.58 12 7.42 1.83 9 7.56 2.79 21 7.90 1.95 19 7.58 1.26 Environmental sustainability 12 8.00 1.91 11 8.18 1.83 23 8.13 1.29 14 8.00 1.57 8 8.25 1.67 12 7.17 1.90 8 8.75 1.58 20 8.00 2.03 19 7.74 1.33 Economic growth* 10 7.60 2.72 11 9.18 .98 22 7.91 2.11 12 8.25 1.42 9 8.78 1.39 12 6.08 2.61 8 8.25 1.58 21 7.52 2.42 20 8.20 1.54 Crime and violence (i.e., citizen security) 11 6.00 2.76 10 6.80 2.35 20 6.95 1.79 11 7.09 2.66 8 9.00 1.20 12 6.25 1.54 7 7.29 2.93 20 7.80 2.40 16 7.19 1.87 Regulatory framework* 11 5.36 2.98 10 7.20 2.04 19 5.58 2.50 11 7.18 2.18 8 8.25 1.75 12 5.83 2.04 7 8.14 1.95 20 6.90 2.36 19 7.53 1.90 Poverty reduction 11 7.00 2.28 10 8.30 2.21 21 8.10 2.23 13 7.77 1.48 9 8.22 2.11 12 6.83 1.40 7 8.57 1.81 20 7.30 2.23 20 7.85 1.31 Gender equity 11 6.55 2.16 9 6.56 2.88 22 7.00 1.48 13 6.69 2.14 8 6.75 3.15 12 5.67 1.92 8 8.25 1.75 20 7.45 2.04 18 6.94 1.80 Private sector development (e.g., competitiveness, 11 7.00 2.93 10 8.00 1.41 23 7.74 1.48 13 8.15 1.86 9 8.11 2.80 12 8.08 1.51 8 7.38 3.02 20 8.05 1.61 18 7.78 1.73 innovation) Water and sanitation* 11 6.73 2.45 11 8.27 1.56 23 7.57 1.75 13 6.77 1.96 8 7.25 2.96 12 5.25 2.56 9 8.33 1.41 20 6.80 2.48 19 7.84 1.64 Trade and exports 11 6.55 2.16 10 6.60 2.88 20 7.05 1.70 13 7.08 2.18 8 8.50 1.07 12 6.08 2.07 8 7.00 2.88 19 7.53 1.98 17 6.65 1.37 Energy* 12 7.58 2.43 11 9.00 .89 21 7.29 1.76 12 7.08 2.11 8 8.38 1.77 12 6.75 1.06 8 8.63 1.19 20 8.25 1.86 18 7.44 1.72 Disaster management 11 6.73 2.57 8 6.88 2.70 21 6.00 2.41 11 6.27 2.20 7 6.57 2.94 11 6.00 2.93 7 8.29 2.14 19 6.00 2.83 18 6.17 2.28 Public sector governance/reform 12 7.08 3.00 12 8.25 2.09 23 7.57 2.02 13 8.46 1.66 8 9.00 .93 11 8.09 2.63 8 7.13 2.75 20 7.65 1.98 18 7.94 1.89 Job creation/employment 10 5.80 3.05 10 6.90 2.51 23 6.65 2.33 12 6.00 2.13 9 7.33 2.06 12 6.17 2.12 7 7.71 1.70 19 6.37 2.48 19 6.47 1.81 Social protection 10 6.00 1.63 10 7.30 2.26 21 6.10 2.47 12 5.92 2.68 9 6.00 3.32 12 5.50 2.28 8 7.25 2.76 19 7.11 2.45 19 6.95 1.65 Climate change 11 7.36 2.16 11 7.91 2.26 23 7.74 1.94 12 7.17 2.29 9 7.67 1.73 11 6.82 1.89 8 8.50 2.14 18 7.11 2.11 19 7.11 2.31 Agricultural development 10 7.90 1.91 11 8.09 1.87 22 7.77 1.66 13 6.85 2.34 9 7.67 2.12 12 6.00 1.86 8 7.25 3.01 19 7.05 2.78 20 7.20 2.21 Natural resource management (e.g., oil, gas, mining) 12 7.92 2.64 10 8.10 2.60 21 8.14 1.65 13 6.31 2.78 9 8.67 1.58 11 6.09 2.47 8 8.88 1.13 19 7.58 2.71 17 7.41 1.97 Transport (incl. road safety)* 12 8.00 2.45 11 9.09 1.04 20 7.55 1.32 13 6.69 2.25 9 8.78 1.92 11 6.36 2.54 7 9.00 1.00 19 7.58 2.41 18 8.22 1.83 Global/regional integration* 11 6.45 2.81 11 7.91 1.14 22 7.09 1.87 13 6.62 2.40 9 9.22 1.09 11 7.18 1.08 8 8.38 1.51 19 8.00 1.86 20 7.60 1.60 Foreign direct investment 11 7.00 2.19 10 6.80 2.82 21 6.76 2.34 13 6.85 2.15 9 7.78 2.22 12 6.75 1.96 8 8.13 1.64 19 6.89 1.88 17 7.24 1.68 Solid waste management 9 8.11 1.45 11 7.91 1.70 23 7.48 2.27 11 6.91 2.59 9 7.44 3.00 11 6.09 2.81 8 9.00 1.41 20 7.00 2.36 16 7.75 1.48 Urban development 10 7.90 1.97 11 7.82 1.47 21 7.67 2.24 11 7.00 2.32 8 8.00 2.07 12 6.67 2.35 7 8.86 1.46 20 7.55 1.99 18 8.06 1.86 *Significantly different between stakeholder groups 67 The World Bank Group Uruguay Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Uruguay? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Office of PMU/Consultant/ Private Sector/ Independent Academia/ President/ Prime Employee of Ministry/ Contractor on WBG Financial Sector/ government Research Institute/ Minister Ministerial Dep. project Private Bank CSO Media institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Infrastructure development 6 6.67 2.94 5 6.40 3.36 10 7.30 2.31 6 6.67 2.34 2 9.00 1.41 7 6.00 1.83 5 7.20 1.30 10 6.30 2.63 10 8.00 2.00 Health 4 5.00 4.08 3 6.33 4.73 8 7.13 1.55 3 5.67 2.52 1 8.00 5 6.20 2.49 5 6.40 1.52 6 5.33 3.27 9 7.67 2.12 Education (incl. early childhood education) 4 7.00 3.56 4 6.75 3.95 9 8.00 1.41 4 6.00 2.16 3 8.00 1.73 6 6.17 2.23 7 7.00 1.63 12 5.92 2.97 10 7.30 2.63 Equality of opportunity (i.e., equity) 4 6.25 2.87 4 7.25 4.27 8 7.25 2.82 3 5.67 2.52 1 10.00 7 6.43 1.51 3 6.67 1.53 8 6.13 3.31 6 7.33 2.16 Environmental sustainability 7 7.43 1.51 4 6.50 3.87 13 8.15 1.34 4 5.75 2.06 1 10.00 7 7.00 1.00 1 6.00 8 7.00 2.78 8 7.63 2.33 Economic growth 6 7.67 1.21 3 6.00 4.58 7 7.29 2.69 8 6.63 .92 2 7.50 2.12 7 6.86 1.95 3 6.00 0.00 10 6.60 2.80 11 7.82 1.54 Crime and violence (i.e., citizen security) 1 8.00 3 4.00 5.20 2 2.50 .71 3 5.67 2.52 5 4.60 2.70 2 6.00 0.00 7 5.86 3.18 5 5.40 3.21 Regulatory framework 5 7.60 1.14 4 7.50 4.36 7 6.43 3.51 6 7.33 .82 1 8.00 5 6.20 1.92 2 7.00 0.00 7 6.71 1.89 7 6.71 2.81 Poverty reduction 6 7.00 3.16 4 6.50 4.04 8 5.88 2.59 6 6.33 1.86 5 8.20 1.92 8 6.13 2.85 3 7.00 2.00 10 7.30 2.41 12 7.17 2.12 Gender equity 5 7.00 2.92 5 6.80 4.09 6 7.00 2.61 4 6.25 1.71 2 9.00 1.41 7 5.86 2.27 3 7.33 2.08 7 6.86 1.95 6 6.67 1.86 Private sector development 4 7.75 1.71 4 5.50 3.70 9 7.56 1.42 5 5.80 1.92 4 9.00 .82 8 6.88 1.81 3 6.33 1.53 7 6.00 2.58 6 6.17 1.60 Water and sanitation 5 7.20 1.92 5 7.00 3.54 10 7.90 1.45 5 7.00 1.00 3 8.33 .58 7 7.57 1.99 3 6.33 1.53 8 6.63 2.56 11 8.09 1.81 Trade and exports 3 8.67 1.15 3 6.33 4.62 6 6.00 4.05 5 6.20 1.92 2 8.50 .71 6 5.83 2.48 1 6.00 7 5.71 3.09 7 6.29 3.04 Energy 6 8.00 .89 3 7.00 5.20 5 7.60 1.82 7 6.57 1.72 1 9.00 7 7.29 1.70 2 7.00 1.41 7 6.86 2.61 9 7.67 1.73 Disaster management 3 8.00 1.73 2 5.00 5.66 6 7.17 2.93 2 7.00 1.41 5 7.00 2.35 1 6.00 4 6.00 3.46 3 4.00 2.65 Public sector governance/reform 6 6.83 2.71 5 6.80 3.35 9 7.89 1.83 6 6.17 1.47 2 5.00 0.00 7 5.57 3.21 3 5.00 1.00 9 5.11 2.89 11 7.27 2.37 Job creation/employment 5 6.20 3.27 1 1.00 7 6.29 3.04 3 6.33 1.53 1 9.00 6 6.50 2.81 3 6.67 1.53 6 5.00 3.03 6 5.83 2.86 Social protection 3 5.67 1.15 3 6.33 4.73 7 7.00 3.27 3 6.33 1.53 7 7.00 1.83 4 5.75 3.40 9 7.11 2.47 7 6.86 .90 Climate change 5 8.00 1.00 5 7.00 3.54 13 8.15 2.12 4 8.00 1.63 1 10.00 9 7.33 2.45 1 6.00 7 7.29 2.87 7 6.71 3.15 Agricultural development 4 8.75 1.26 4 6.50 3.70 12 7.58 1.62 4 7.75 1.26 1 9.00 8 7.00 2.14 2 7.00 1.41 8 6.63 3.54 8 7.25 3.20 Natural resource management (e.g., oil, gas, mining) 5 8.40 1.14 3 5.67 4.16 6 8.50 1.76 5 6.40 3.21 7 6.14 3.18 1 7.00 5 6.40 3.21 7 6.57 2.82 Transport (incl. road safety) 4 6.75 3.20 3 5.33 3.79 5 7.20 3.03 6 5.83 1.47 1 1.00 7 6.00 2.24 2 6.00 1.41 7 6.14 3.44 7 7.86 1.86 Global/regional integration 1 8.00 1 1.00 7 8.57 1.13 4 5.00 2.94 8 6.75 1.98 2 5.00 1.41 8 6.13 3.56 6 6.33 3.01 Foreign direct investment 3 8.00 1.73 2 5.50 6.36 4 7.25 3.10 4 5.00 2.94 7 6.29 2.63 2 5.50 2.12 6 6.00 2.97 6 6.67 1.51 Solid waste management 3 7.33 2.52 2 4.50 4.95 3 4.00 3.46 3 7.33 1.15 1 8.00 5 6.20 2.17 2 4.50 .71 2 3.50 3.54 3 7.33 1.53 Urban development 3 5.67 3.21 1 1.00 4 7.25 3.59 2 7.00 1.41 7 6.43 2.07 2 5.00 1.41 6 6.17 2.93 5 7.60 1.52 68 The World Bank Group Uruguay Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) Which of the following best describes your current position? Office of PMU/Consultant/ Private Sector/ Independent Academia/ President/ Prime Employee of Ministry/ Contractor on WBG Financial Sector/ government Research Institute/ Minister Ministerial Dep. project Private Bank CSO Media institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 11 6.55 2.11 9 6.44 2.01 20 7.00 1.72 13 6.23 1.01 6 6.00 1.55 11 5.82 1.54 8 6.13 2.10 20 6.30 1.89 18 7.22 1.22 achieve development results in Uruguay? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Uruguay? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of PMU/Consultant/ Private Sector/ Independent Academia/ President/ Prime Employee of Ministry/ Contractor on WBG Financial Sector/ government Research Institute/ Minister Ministerial Dep. project Private Bank CSO Media institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group's financial instruments (i.e., investment lending, Development Policy Loan, Trust 11 6.36 2.06 11 6.64 2.06 21 6.95 1.75 13 6.23 1.24 8 6.00 1.60 10 5.90 1.66 9 5.67 2.00 18 6.39 1.79 16 6.88 1.93 Funds, Program 4 Result, etc.) meet the needs of Uruguay The World Bank Group meets Uruguay’s needs for knowledge services (e.g., research, analysis, data, 11 6.18 2.64 8 5.75 2.92 20 6.30 1.72 12 6.08 1.44 7 6.29 1.70 11 5.27 2.15 9 6.22 1.86 21 6.71 1.79 20 6.75 1.83 technical assistance) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Office of Employee of PMU/Consultant/ Private Sector/ Independent Academia/ President/ Ministry/ Contractor on Financial Sector/ Government Research Institute/ Percentage of Respondents Prime Minister Ministerial Dep. WBG project Private Bank CSO Media Institution Think Tank Other Weekly 0.0% 7.7% 8.7% 6.7% 0.0% 41.7% 11.1% 4.3% 9.5% Monthly 33.3% 15.4% 26.1% 6.7% 11.1% 8.3% 11.1% 17.4% 9.5% A few times a year 41.7% 38.5% 52.2% 73.3% 55.6% 50.0% 77.8% 60.9% 52.4% Rarely 25.0% 30.8% 8.7% 13.3% 33.3% 0.0% 0.0% 17.4% 28.6% Never 0.0% 7.7% 4.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Which of the following best describes your current position? Office of PMU/Consultant/ Private Sector/ Independent Academia/ President/ Prime Employee of Ministry/ Contractor on WBG Financial Sector/ government Research Institute/ Minister Ministerial Dep. project Private Bank CSO Media institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s knowledge work and activities are adaptable to Uruguay’s 12 7.17 2.25 11 7.27 1.95 21 7.00 1.38 14 7.07 1.21 8 7.75 1.58 12 6.67 1.37 8 6.38 2.13 22 7.95 1.36 19 7.95 1.54 specific development challenges and country circumstances? Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make 12 6.17 2.08 8 6.13 2.23 19 7.11 1.24 14 6.93 1.33 8 7.50 1.77 12 6.75 1.91 8 6.00 1.51 21 7.48 1.40 20 7.50 1.32 to development results in your country? Overall, how would you rate the technical quality of the 11 7.36 2.06 11 7.09 2.17 22 7.41 1.68 14 7.57 1.02 7 8.43 1.62 12 7.58 1.08 9 7.89 1.05 23 8.00 1.35 19 8.11 1.29 World Bank Group's knowledge work and activities? (1-To no degree at all, 10-To a very significant degree; 1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 69 The World Bank Group Uruguay Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities (continued) Have you read/consulted the most recent LAC Flagship Report [Economic Mobility and the Rise of the Latin American Middle Class]?* Office of Employee of PMU/Consultant/ Private Sector/ Independent Academia/ President/ Ministry/ Contractor on Financial Sector/ Government Research Institute/ Percentage of Respondents Prime Minister Ministerial Dep. WBG project Private Bank CSO Media Institution Think Tank Other Yes 8.3% 30.8% 13.0% 6.7% 33.3% 75.0% 44.4% 39.1% 42.9% No 91.7% 69.2% 87.0% 93.3% 66.7% 25.0% 55.6% 60.9% 57.1% *Significantly different between stakeholder groups Which of the following best describes your current position? Office of PMU/Consultant/ Private Sector/ Independent Academia/ President/ Prime Employee of Ministry/ Contractor on WBG Financial Sector/ government Research Institute/ Minister Ministerial Dep. project Private Bank CSO Media institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe this Flagship Report raised substantive new information and insight that you were not 4 7.75 2.06 2 8.00 0.00 1 6.00 3 6.00 1.73 9 7.00 1.22 4 7.25 1.26 8 7.75 1.16 9 8.00 1.22 aware of prior to reading? To what extent do you believe this Flagship Report provided you with useful information in terms of the work 4 8.50 1.91 2 9.00 1.41 1 7.00 3 6.00 3.00 9 6.78 2.33 4 7.25 .50 8 7.13 1.81 9 7.67 1.22 you do? (1-To no degree at all, 10-To a very significant degree) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of PMU/Consultant/ Private Sector/ Independent Academia/ President/ Prime Employee of Ministry/ Contractor on WBG Financial Sector/ government Research Institute/ Minister Ministerial Dep. project Private Bank CSO Media institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds promptly 9 7.11 3.02 8 7.88 3.14 20 8.20 2.24 8 6.63 2.20 6 8.00 2.10 4 5.50 3.11 6 7.50 1.38 7 7.29 1.80 12 7.08 1.62 The World Bank Group effectively monitors and evaluates 10 8.00 2.26 11 7.82 1.83 22 8.05 1.73 10 6.60 1.84 6 8.33 1.86 9 7.00 1.94 8 8.00 1.60 15 7.87 1.64 13 7.62 1.26 the projects and programs it supports The World Bank Group’s approvals and reviews are done 9 7.56 2.07 11 7.00 2.72 21 7.24 1.76 7 6.14 1.57 6 7.83 2.64 6 5.67 1.97 8 7.75 1.04 13 7.38 2.10 11 7.36 1.69 in a timely fashion The World Bank Group takes decisions quickly in Uruguay 9 7.33 2.65 11 7.64 2.54 20 6.90 1.83 10 6.90 1.79 4 9.00 1.41 7 4.71 2.14 7 7.14 1.57 11 7.09 1.64 11 6.82 1.54 Working with the World Bank Group increases Uruguay’s 9 8.11 .93 11 6.82 2.82 22 7.50 1.82 9 6.22 1.09 5 8.80 1.30 8 6.88 1.64 7 8.00 1.15 14 7.50 1.34 17 7.59 1.58 institutional capacity The World Bank Group ensures consistency and 7 7.71 1.11 9 6.11 2.85 20 6.40 2.11 9 6.56 1.67 4 8.00 .82 7 5.43 2.70 7 7.14 1.95 12 7.67 1.50 11 6.82 1.83 continuity through staff changes Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank Group 6 8.50 .55 8 7.25 2.71 20 6.55 2.39 6 5.67 1.03 1 8.00 5 6.40 1.82 7 7.57 1.51 8 7.75 1.58 9 7.44 1.74 makes appropriate use of them The World Bank Group provides effective implementation 9 8.33 1.58 10 7.00 2.79 22 7.77 1.80 8 5.75 2.25 5 7.80 2.86 6 6.67 2.25 8 7.88 .99 12 7.67 1.44 9 7.78 1.20 support (i.e., supervision of projects) 70 The World Bank Group Uruguay Country Opinion Survey 2014 F. Recent Trends and the Future Role of the World Bank Group in Uruguay Which of the following best describes your current position? Office of PMU/Consultant/ Private Sector/ Independent Academia/ President/ Prime Employee of Ministry/ Contractor on WBG Financial Sector/ government Research Institute/ Minister Ministerial Dep. project Private Bank CSO Media institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD In the last three years, to what extent do you believe that the World Bank Group has moved in the right direction in 9 8.44 1.24 9 7.00 2.55 20 7.35 1.46 11 6.82 1.17 8 7.00 2.73 10 6.50 2.37 7 5.86 2.61 15 7.47 2.00 15 8.00 1.41 terms of the focus of its work in Uruguay? How significant a role do you believe that international development cooperation SHOULD play in Uruguay’s 10 8.10 1.37 12 8.75 1.22 23 8.13 1.36 14 7.43 1.65 9 8.78 .97 12 6.92 1.31 9 7.89 1.69 23 8.39 1.67 21 8.29 1.38 development in the near future?* (1-To no degree at all, 10-To a very significant degree; 1-Not a significant role at all, 10-Very significant role) *Significantly different between stakeholder groups Which of the following SHOULD the World Bank Group do to make itself of greater value in Uruguay? (Choose no more than TWO) Office of Employee of PMU/Consultant/ Private Sector/ Independent Academia/ Percentage of Respondents President/ Ministry/ Contractor on Financial Sector/ Government Research Institute/ (Responses combined) Prime Minister Ministerial Dep. WBG project Private Bank CSO Media Institution Think Tank Other Collaborate more effectively with Government clients 33.3% 46.2% 17.4% 40.0% 0.0% 33.3% 0.0% 21.7% 19.0% Offer more innovative financial products 41.7% 30.8% 21.7% 20.0% 11.1% 16.7% 22.2% 8.7% 19.0% Reach out more to groups outside of Government* 16.7% 7.7% 17.4% 53.3% 88.9% 41.7% 11.1% 39.1% 33.3% Offer more innovative knowledge services 16.7% 30.8% 52.2% 40.0% 22.2% 25.0% 55.6% 43.5% 23.8% Ensure greater selectivity in its work 8.3% 7.7% 4.3% 6.7% 0.0% 8.3% 11.1% 13.0% 9.5% Increase the level of capacity development in the country 50.0% 46.2% 69.6% 20.0% 33.3% 33.3% 66.7% 43.5% 42.9% Work faster 16.7% 7.7% 0.0% 6.7% 0.0% 16.7% 0.0% 4.3% 4.8% Other 8.3% 7.7% 0.0% 0.0% 22.2% 8.3% 11.1% 13.0% 14.3% *Significantly different between stakeholder groups When considering the combination of services that the World Bank Group offers in Uruguay, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Uruguay? (Select only ONE response) Office of Employee of PMU/Consultant/ Private Sector/ Independent Academia/ President/ Ministry/ Contractor on Financial Sector/ Government Research Institute/ Percentage of Respondents Prime Minister Ministerial Dep. WBG project Private Bank CSO Media Institution Think Tank Other Financial services 8.3% 30.8% 8.7% 46.7% 22.2% 0.0% 11.1% 21.7% 9.5% Knowledge products 33.3% 30.8% 52.2% 33.3% 33.3% 50.0% 33.3% 52.2% 38.1% Convening services 0.0% 0.0% 8.7% 0.0% 11.1% 0.0% 11.1% 8.7% 0.0% The combination is appropriate for Uruguay 50.0% 38.5% 26.1% 13.3% 22.2% 41.7% 33.3% 8.7% 38.1% Don’t know 8.3% 0.0% 4.3% 6.7% 11.1% 8.3% 11.1% 8.7% 14.3% 71 The World Bank Group Uruguay Country Opinion Survey 2014 G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Uruguay? (Choose no more than TWO) Office of Employee of PMU/Consultant/ Private Sector/ Independent Academia/ Percentage of Respondents President/ Ministry/ Contractor on Financial Sector/ Government Research Institute/ (Responses combined) Prime Minister Ministerial Dep. WBG project Private Bank CSO Media Institution Think Tank Other Local newspapers 50.0% 61.5% 60.9% 40.0% 44.4% 41.7% 44.4% 30.4% 38.1% International newspapers 8.3% 0.0% 0.0% 13.3% 11.1% 8.3% 11.1% 4.3% 4.8% Local radio 8.3% 0.0% 8.7% 0.0% 22.2% 16.7% 11.1% 8.7% 14.3% International radio 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Local television 0.0% 15.4% 21.7% 13.3% 22.2% 8.3% 0.0% 0.0% 9.5% International television 0.0% 7.7% 0.0% 6.7% 0.0% 0.0% 0.0% 8.7% 4.8% Periodicals 33.3% 23.1% 26.1% 40.0% 11.1% 41.7% 55.6% 30.4% 42.9% Internet 83.3% 69.2% 65.2% 66.7% 66.7% 75.0% 66.7% 82.6% 66.7% Social media (e.g., Facebook, Twitter, Youtube, Flickr) 0.0% 7.7% 8.7% 0.0% 22.2% 0.0% 11.1% 8.7% 4.8% Blogs 0.0% 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Mobile phones 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Instant messaging 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 8.3% 0.0% 4.3% 6.7% 0.0% 0.0% 0.0% 8.7% 4.8% How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Office of Employee of PMU/Consultant/ Private Sector/ Independent Academia/ Percentage of Respondents President/ Ministry/ Contractor on Financial Sector/ Government Research Institute/ (Responses combined) Prime Minister Ministerial Dep. WBG project Private Bank CSO Media Institution Think Tank Other Blogs 0.0% 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% 8.7% 4.8% Direct contact with World Bank Group (i.e., face to face 50.0% 7.7% 34.8% 26.7% 44.4% 33.3% 11.1% 26.1% 33.3% meetings/discussions) e-Newsletters 58.3% 46.2% 47.8% 40.0% 44.4% 66.7% 55.6% 52.2% 28.6% Instant messaging 0.0% 7.7% 4.3% 6.7% 0.0% 8.3% 0.0% 4.3% 9.5% World Bank Group’s seminars/workshops/conferences* 8.3% 46.2% 82.6% 33.3% 66.7% 33.3% 66.7% 21.7% 42.9% World Bank Group’s publications and other written materials 50.0% 38.5% 13.0% 40.0% 11.1% 16.7% 22.2% 26.1% 47.6% Mobile phones 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Social media (e.g., Facebook, Twitter, Youtube, Flickr) 0.0% 7.7% 4.3% 0.0% 11.1% 8.3% 11.1% 4.3% 4.8% World Bank Group’s website 16.7% 15.4% 8.7% 33.3% 11.1% 8.3% 22.2% 21.7% 14.3% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Do you use/have used the World Bank Group website? Office of Employee of PMU/Consultant/ Private Sector/ Independent Academia/ President/ Ministry/ Contractor on Financial Sector/ Government Research Institute/ Percentage of Respondents Prime Minister Ministerial Dep. WBG project Private Bank CSO Media Institution Think Tank Other Yes 58.3% 76.9% 69.6% 86.7% 66.7% 66.7% 77.8% 78.3% 66.7% No 41.7% 23.1% 30.4% 13.3% 33.3% 33.3% 22.2% 21.7% 33.3% 72 The World Bank Group Uruguay Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of PMU/Consultant/ Private Sector/ Independent Academia/ President/ Prime Employee of Ministry/ Contractor on WBG Financial Sector/ government Research Institute/ Minister Ministerial Dep. project Private Bank CSO Media institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD When I need information from the World Bank Group I know how to find it (e.g., whom to call, where to reach 11 6.45 3.21 12 7.67 2.99 21 7.52 2.23 15 7.13 2.36 9 6.89 2.57 12 7.92 2.27 9 7.89 1.45 23 7.91 1.86 21 7.10 2.36 them, etc.) The World Bank Group’s social media channels (e.g., Facebook, Twitter, Youtube, Flickr) are valuable sources of 6 5.00 3.03 7 5.71 3.30 11 6.27 2.72 10 4.90 1.91 9 6.89 2.57 9 5.44 2.74 7 5.29 2.69 13 5.62 2.75 10 5.90 2.77 information about the institution The World Bank Group is responsive to my information 11 7.82 2.32 10 7.40 3.27 21 8.24 1.41 12 7.08 2.39 5 7.40 2.70 12 8.25 1.91 7 8.29 1.60 16 8.00 1.46 17 7.35 1.87 requests and inquiries H. Background Information Currently, do you professionally collaborate/work with the World Bank Group in your country?* Office of Employee of PMU/Consultant/ Private Sector/ Independent Academia/ President/ Ministry/ Contractor on Financial Sector/ Government Research Institute/ Percentage of Respondents Prime Minister Ministerial Dep. WBG project Private Bank CSO Media Institution Think Tank Other Yes 41.7% 69.2% 82.6% 20.0% 33.3% 16.7% 44.4% 4.3% 28.6% No 58.3% 30.8% 17.4% 80.0% 66.7% 83.3% 55.6% 95.7% 71.4% *Significantly different between stakeholder groups Which of the following agencies of the World Bank Group do you primarily engage with in Uruguay?* (Select only ONE response) Office of Employee of PMU/Consultant/ Private Sector/ Independent Academia/ President/ Ministry/ Contractor on Financial Sector/ Government Research Institute/ Percentage of Respondents Prime Minister Ministerial Dep. WBG project Private Bank CSO Media Institution Think Tank Other The World Bank (IBRD) 81.8% 92.3% 100.0% 66.7% 62.5% 91.7% 87.5% 100.0% 88.9% The International Finance Corporation (IFC) 9.1% 0.0% 0.0% 25.0% 0.0% 0.0% 12.5% 0.0% 0.0% Other 9.1% 7.7% 0.0% 8.3% 37.5% 8.3% 0.0% 0.0% 11.1% *Significantly different between stakeholder groups Do your projects involve both the World Bank and IFC? Office of Employee of PMU/Consultant/ Private Sector/ Independent Academia/ President/ Ministry/ Contractor on Financial Sector/ Government Research Institute/ Percentage of Respondents Prime Minister Ministerial Dep. WBG project Private Bank CSO Media Institution Think Tank Other Yes 25.0% 15.4% 13.0% 6.7% 11.1% 25.0% 0.0% 4.3% 9.5% No 75.0% 84.6% 87.0% 93.3% 88.9% 75.0% 100.0% 95.7% 90.5% If yes, what was your view on the two institutions working together in Uruguay? (Select only ONE response) Office of Employee of PMU/Consultant/ Private Sector/ Independent Academia/ President/ Ministry/ Contractor on Financial Sector/ Government Research Institute/ Percentage of Respondents Prime Minister Ministerial Dep. WBG project Private Bank CSO Media Institution Think Tank Other Working well together 50.0% 0.0% 66.7% 0.0% 100.0% 66.7% 0.0% 0.0% 100.0% Collaborating but needs improvement 0.0% 100.0% 0.0% 100.0% 0.0% 0.0% 0.0% 100.0% 0.0% Other 50.0% 0.0% 33.3% 0.0% 0.0% 33.3% 0.0% 0.0% 0.0% 73 The World Bank Group Uruguay Country Opinion Survey 2014 H. Background Information (continued) Which of the following describes most of your exposure to the World Bank Group in Uruguay? (Choose no more than TWO) Office of Employee of PMU/Consultant/ Private Sector/ Independent Academia/ Percentage of Respondents President/ Ministry/ Contractor on Financial Sector/ Government Research Institute/ (Responses combined) Prime Minister Ministerial Dep. WBG project Private Bank CSO Media Institution Think Tank Other Observer (i.e., follow in media, discuss in informal conversations, etc.) 0.0% 16.7% 4.3% 14.3% 11.1% 25.0% 0.0% 30.4% 20.0% Use World Bank Group reports/data* 58.3% 41.7% 8.7% 35.7% 66.7% 83.3% 44.4% 47.8% 55.0% Engage in World Bank Group related/sponsored events/activities 50.0% 50.0% 69.6% 35.7% 44.4% 50.0% 55.6% 43.5% 45.0% Collaborate as part of my professional duties* 33.3% 25.0% 73.9% 21.4% 33.3% 0.0% 11.1% 13.0% 20.0% Use World Bank Group website for information, data, research, etc. 16.7% 8.3% 4.3% 42.9% 0.0% 33.3% 33.3% 26.1% 20.0% *Significantly different between stakeholder groups Which best represents your geographic location? Office of Employee of PMU/Consultant/ Private Sector/ Independent Academia/ President/ Ministry/ Contractor on Financial Sector/ Government Research Institute/ Percentage of Respondents Prime Minister Ministerial Dep. WBG project Private Bank CSO Media Institution Think Tank Other Montevideo 100.0% 100.0% 100.0% 100.0% 100.0% 91.7% 100.0% 95.7% 100.0% Departamento 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% 4.3% 0.0% 74 The World Bank Group Uruguay Country Opinion Survey 2014 Appendix C: Responses to All Questions by Levels of Collaboration A. General Issues facing Uruguay In general, would you say that Uruguay is headed in...? Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No The right direction 82.7% 74.7% The wrong direction 1.9% 13.9% Not sure 15.4% 11.4% Listed below are a number of development priorities in Uruguay. Please identify which of the following you consider the most important development priorities in Uruguay? Currently, do you professionally collaborate/work Percentage of Respondents with the World Bank Group in your country? (Responses combined) Yes No Social protection 15.4% 11.8% Infrastructure development 63.5% 58.8% Global/regional integration 9.6% 12.9% Environmental sustainability 13.5% 7.1% Private sector development 7.7% 18.8% Water and sanitation 3.8% 0.0% Job creation/employment 3.8% 4.7% Health 7.7% 2.4% Poverty reduction 13.5% 11.8% Climate change 1.9% 5.9% Education 59.6% 71.8% Foreign direct investment 0.0% 2.4% Economic growth 7.7% 5.9% Public sector governance/reform 38.5% 31.8% Energy 1.9% 3.5% Equality of opportunity 15.4% 9.4% Agricultural development 0.0% 3.5% Urban development 0.0% 1.2% Crime and violence 19.2% 17.6% Regulatory framework 1.9% 1.2% Natural resource management 7.7% 2.4% Solid waste management 0.0% 1.2% Gender equity 1.9% 3.5% Transport 1.9% 4.7% Disaster management 1.9% 0.0% Trade and exports 0.0% 0.0% 75 The World Bank Group Uruguay Country Opinion Survey 2014 A. General Issues facing Uruguay (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Uruguay? (Choose no more than THREE) Currently, do you professionally collaborate/work Percentage of Respondents with the World Bank Group in your country? (Responses combined) Yes No Water and sanitation 0.0% 2.4% Equality of opportunity 32.7% 35.3% Economic growth 34.6% 35.3% Climate change 0.0% 0.0% Global/regional integration 5.8% 3.5% Gender equity 7.7% 9.4% Agricultural development 1.9% 3.5% Social protection 17.3% 25.9% Crime and violence 5.8% 8.2% Infrastructure development 11.5% 10.6% Transport 3.8% 2.4% Solid waste management 0.0% 2.4% Regulatory framework 1.9% 1.2% Health 17.3% 10.6% Private sector development 5.8% 12.9% Foreign direct investment 1.9% 0.0% Education 82.7% 77.6% Energy 0.0% 0.0% Public sector governance/reform 17.3% 15.3% Natural resource management 1.9% 0.0% Environmental sustainability 0.0% 1.2% Job creation/employment 36.5% 24.7% Trade and exports 3.8% 2.4% Disaster management 0.0% 0.0% Urban development 7.7% 7.1% The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Uruguay? (Choose no more than TWO) Currently, do you professionally collaborate/work Percentage of Respondents with the World Bank Group in your country? (Responses combined) Yes No Better employment opportunities for young people 42.3% 27.1% Better employment opportunities for women* 5.8% 17.6% Greater access to micro-finance for the poor 7.7% 10.6% Greater voice and participation for citizens to help ensure greater accountability 9.6% 5.9% Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 9.6% 20.0% Better opportunity for the poor who live in rural areas 5.8% 4.7% Better opportunity for the poor who live in urban areas* 28.8% 9.4% Consistent economic growth 38.5% 41.2% More reliable social safety net 21.2% 14.1% Better quality public services* 17.3% 34.1% Other 7.7% 10.6% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Uruguay? Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD World Bank (WB/BM)* 52 7.75 1.61 83 7.07 1.99 Inter-Am erican Developm ent Bank (IDB/BID) 51 7.35 2.11 82 7.13 2.05 Latin Am erican Developm ent Bank (CAF) 50 4.38 3.01 81 5.09 2.84 (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 76 The World Bank Group Uruguay Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Overall, please rate your impression of the effectiveness of these organizations in Uruguay? Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD World Bank (WB/BM)* 49 7.63 1.44 80 6.90 1.84 Inter-American Development Bank (IDB/BID)* 47 7.83 1.51 81 7.15 1.68 Latin American Development Bank (CAF) 24 6.33 2.58 55 6.20 1.98 (1-Not effective at all, 10-Very effective) *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD To what extent do you believe the World Bank Group's staff is well prepared (e.g., skills and knowledge) to help Uruguay 49 7.88 1.78 75 7.48 1.51 solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) When thinking about how the World Bank Group can have the most impact on development results in Uruguay, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Uruguay? (Choose no more than THREE) Currently, do you professionally collaborate/work Percentage of Respondents with the World Bank Group in your country? (Responses combined) Yes No Education 75.0% 68.2% Health* 15.4% 3.5% Infrastructure development 57.7% 56.5% Poverty reduction 9.6% 16.5% Global/regional integration 7.7% 10.6% Gender equity 0.0% 3.5% Crime and violence 9.6% 12.9% Private sector development 11.5% 18.8% Agricultural development 5.8% 7.1% Social protection 1.9% 0.0% Water and sanitation* 11.5% 1.2% Disaster management 0.0% 0.0% Urban development 3.8% 2.4% Equality of opportunity 7.7% 11.8% Public sector governance/reform 26.9% 28.2% Natural resource management 5.8% 4.7% Energy 1.9% 2.4% Job creation/employment 9.6% 5.9% Transport 0.0% 4.7% Trade and exports 1.9% 3.5% Economic growth 13.5% 4.7% Regulatory framework 7.7% 8.2% Environmental sustainability 7.7% 7.1% Solid waste management 0.0% 2.4% Foreign direct investment 1.9% 1.2% Climate change 3.8% 3.5% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 77 The World Bank Group Uruguay Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Uruguay? Currently, do you professionally collaborate/work Greatest Value with the World Bank Group in your country? Percentage of Respondents Yes No Convening/facilitating 11.8% 8.8% Data 5.9% 12.5% Policy advice, studies, analyses 25.5% 27.5% Financial resources 37.3% 41.3% Technical assistance 29.4% 22.5% Linkage to non-Bank expertise 5.9% 7.5% Other 0.0% 0.0% Currently, do you professionally collaborate/work nd 2 Greatest Value with the World Bank Group in your country? Percentage of Respondents Yes No Convening/facilitating 7.8% 11.3% Data 5.9% 7.5% Policy advice, studies, analyses 17.6% 26.3% Financial resources 25.5% 26.3% Technical assistance 23.5% 28.8% Linkage to non-Bank expertise 23.5% 8.8% Other 2.0% 1.3% Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Uruguay? (Choose no more than TWO) Currently, do you professionally collaborate/work Percentage of Respondents with the World Bank Group in your country? (Responses combined) Yes No Staff too inaccessible 1.9% 2.4% Not exploring alternative policy options 7.7% 12.9% Not adequately sensitive to political/social realities in Uruguay 11.5% 5.9% Not enough public disclosure of its work 19.2% 24.7% Arrogant in its approach 1.9% 0.0% Not aligned with country priorities 0.0% 1.2% The credibility of its knowledge/data 3.8% 0.0% World Bank Group’s processes too complex 21.2% 17.6% Not willing to honestly criticize policies and reform efforts in the country 1.9% 7.1% Too influenced by developed countries 9.6% 9.4% Imposing technocratic solutions without regard to political realities 7.7% 9.4% World Bank Group’s processes too slow 13.5% 9.4% Too bureaucratic in its operational policies and procedures* 32.7% 14.1% Not collaborating enough with non-state actors 1.9% 9.4% Don't know 19.2% 21.2% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 78 The World Bank Group Uruguay Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Uruguay? (1-Strongly disagree, 10-Strongly agree) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role 48 7.06 1.83 79 6.49 1.84 in developm ent in Uruguay The World Bank Group’s work is aligned with what I 45 7.22 1.59 78 6.29 1.82 cons ider the developm ent priorities for Uruguay* The World Bank Group s upports Uruguay’s efforts to 42 7.57 1.63 80 6.94 1.66 reduce s ocial exclus ion* The World Bank Group treats clients and s takeholders in 50 8.64 1.26 79 7.92 1.65 Uruguay with res pect* The World Bank Group is an organization that does not 47 7.77 2.16 82 6.35 2.65 repres ent a particular ideological pers pective in Uruguay* The World Bank Group is an organization that is not overly 39 6.15 2.57 79 4.99 2.70 influenced by any particular country* The World Bank Group res pects the pos itions , views and 44 8.34 1.51 80 7.54 1.74 dem ands of the governm ent of Uruguay* The World Bank Group lis tens and takes into account your 45 8.22 1.51 69 6.62 2.40 views * *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD When cons idering the national developm ent needs in Uruguay, to what extent does the com bination of financial, knowledge and convening s ervices that the World Bank 46 7.37 1.53 74 6.50 1.59 Group currently provides in Uruguay m eet the national developm ent needs of Uruguay?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally To what extent is the World Bank Group an effective development partner in Uruguay in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Res pons ivenes s * 43 7.02 1.64 66 6.17 1.81 Flexibility (in term s of the ins titution’s products and 43 6.93 1.76 63 5.87 1.87 s ervices )* Flexibility (in term s of changing country circum s tances ) 43 7.09 1.72 66 6.44 1.75 Being inclus ive* 40 7.25 1.56 68 6.44 1.74 Opennes s (s haring data and other inform ation) 47 7.47 1.61 77 7.17 1.72 Staff acces s ibility* 48 8.29 1.32 76 7.43 1.82 Straightforwardnes s and hones ty* 49 8.18 1.47 70 7.40 2.18 Eas e of acces s to the people at the World Bank Group who 48 8.17 1.65 68 7.07 2.10 are m aking decis ions im portant to m y work* Collaboration with civil s ociety* 35 7.46 1.62 65 6.65 1.78 Collaboration with the Governm ent* 44 8.23 1.24 71 7.66 1.52 Collaboration with other developm ent partners 30 7.50 2.03 58 7.17 1.72 Collaboration with the private s ector 25 7.12 1.86 62 6.65 2.09 The s peed in which it gets things accom plis hed on the 43 6.60 1.94 64 5.80 1.95 ground* Being a long-term partner* 42 8.31 1.39 67 7.43 1.79 *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally To be more effective development partner in Uruguay, do you believe that the World Bank Group should have? (Select only ONE response) Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No More local presence 54.0% 54.2% The current level of local presence is adequate 36.0% 36.1% Don't know 10.0% 9.6% 79 The World Bank Group Uruguay Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Uruguay? (1-Not important at all, 10-Very important) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Infrastructure development 45 8.80 1.70 83 8.73 1.57 Health 46 7.72 1.80 78 6.97 2.15 Education (incl. early childhood education) 49 8.78 1.49 82 8.16 1.97 Equality of opportunity (i.e., equity) 48 7.54 1.84 80 7.69 2.02 Environmental sustainability 45 8.11 1.47 82 7.91 1.75 Economic growth 46 8.28 1.93 79 7.71 2.14 Crime and violence (i.e., citizen security) 41 7.02 1.84 74 7.19 2.44 Regulatory framework 43 6.86 2.28 74 6.69 2.43 Poverty reduction 45 8.11 2.01 78 7.50 1.87 Gender equity 43 7.00 2.10 78 6.83 2.09 Private sector development (e.g., competitiveness, 45 7.91 1.65 79 7.78 2.09 innovation) Water and sanitation 47 7.66 2.08 79 6.94 2.23 Trade and exports* 43 7.53 1.50 75 6.67 2.24 Energy 44 7.98 1.58 78 7.60 1.94 Disaster management 40 6.55 2.57 73 6.26 2.52 Public sector governance/reform 48 8.17 1.60 77 7.66 2.40 Job creation/employment 45 7.04 2.17 76 6.22 2.25 Social protection 43 6.72 2.34 77 6.34 2.40 Climate change 46 7.74 1.97 76 7.25 2.14 Agricultural development* 45 7.84 1.64 79 6.99 2.44 Natural resource management (e.g., oil, gas, mining) 43 7.95 2.06 77 7.44 2.47 Transport (incl. road safety) 43 8.07 1.62 77 7.68 2.29 Global/regional integration 47 7.81 1.54 77 7.35 2.09 Foreign direct investment* 43 7.56 2.03 77 6.77 2.06 Solid waste management 44 7.61 2.27 74 7.34 2.22 Urban development 44 7.86 1.90 74 7.55 2.10 *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 80 The World Bank Group Uruguay Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Uruguay? (1-Not effective at all, 10-Very effective) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Infras tructure developm ent 18 7.50 2.38 43 6.72 2.29 Health 16 7.31 2.39 28 6.00 2.60 Education (incl. early childhood education)* 22 7.86 1.96 37 6.27 2.58 Equality of opportunity (i.e., equity) 15 7.07 2.81 29 6.59 2.51 Environm ental s us tainability 21 7.67 2.20 32 7.13 2.00 Econom ic growth 17 7.06 2.56 40 7.03 1.86 Crim e and violence (i.e., citizen s ecurity) 8 5.13 3.87 20 5.20 2.59 Regulatory fram ework 15 7.20 2.60 29 6.76 2.21 Poverty reduction 19 6.74 2.60 43 6.86 2.44 Gender equity 15 7.07 2.66 30 6.63 2.22 Private s ector developm ent 16 7.00 2.22 34 6.68 2.03 Water and s anitation 19 7.47 2.27 38 7.42 1.83 Trade and exports 9 6.78 3.67 31 6.23 2.63 Energy 13 7.23 2.65 34 7.35 1.76 Dis as ter m anagem ent 9 6.44 3.09 17 6.47 2.67 Public s ector governance/reform * 21 7.81 2.09 37 5.65 2.45 Job creation/em ploym ent 11 6.27 3.04 27 5.89 2.67 Social protection 14 7.14 2.98 29 6.48 2.03 Clim ate change 20 7.85 2.25 32 7.38 2.51 Agricultural developm ent 18 7.44 2.09 33 7.24 2.61 Natural res ource m anagem ent (e.g., oil, gas , m ining) 15 7.67 2.23 24 6.46 2.96 Trans port (incl. road s afety) 9 7.56 2.60 33 6.03 2.59 Global/regional integration 9 7.78 2.73 28 6.07 2.69 Foreign direct inves tm ent 8 7.00 3.34 26 6.12 2.39 Solid was te m anagem ent 4 4.50 3.51 20 6.20 2.38 Urban developm ent 5 7.20 3.63 25 6.20 2.33 *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 43 6.91 1.69 73 6.29 1.66 achieve development results in Uruguay? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Uruguay? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD The World Bank Group's financial instruments meet the 43 7.09 1.64 74 6.05 1.76 needs of Uruguay* The World Bank Group meets Uruguay’s needs for 43 6.63 2.01 76 6.08 1.90 knowledge services *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 81 The World Bank Group Uruguay Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Weekly 7.7% 10.6% Monthly 15.4% 16.5% A few times a year 55.8% 55.3% Rarely 19.2% 16.5% Never 1.9% 1.2% Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s knowledge work and activities are adaptable to Uruguay’s 48 7.23 1.65 79 7.39 1.63 specific development challenges and country circumstances? Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 45 7.09 1.61 77 6.91 1.64 development results in your country? Overall, how would you rate the technical quality of the World 49 7.67 1.70 79 7.73 1.37 Bank Group's knowledge work and activities? (1-To no degree at all, 10-To a very significant degree; 1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) Have you read/consulted any World Bank Group Reports: [Economic Mobility and the Rise of the Latin American Middle Class]? Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Yes 28.8% 32.9% No 71.2% 67.1% Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD To what extent do you believe this Flagship Report raised substantive new information and insight that you were not 13 7.38 1.45 27 7.44 1.34 aware of prior to reading? To what extent do you believe this Flagship Report provided 13 7.85 1.52 27 7.07 1.94 you with useful information in terms of the work you do? (1-To no degree at all, 10-To a very significant degree) 82 The World Bank Group Uruguay Country Opinion Survey 2014 E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD The World Bank Group disburses funds promptly* 38 8.00 2.27 42 6.93 2.23 The World Bank Group effectively monitors and evaluates 45 7.84 1.77 59 7.63 1.76 the projects and programs it supports The World Bank Group’s approvals and reviews are done in 43 7.37 2.00 49 7.00 1.97 a timely fashion The World Bank Group takes decisions quickly in Uruguay 38 7.29 2.00 52 6.77 2.06 Working with the World Bank Group increases Uruguay’s 45 7.67 1.94 57 7.25 1.52 institutional capacity The World Bank Group ensures consistency and continuity 37 6.86 2.03 49 6.71 2.04 through staff changes Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank Group 32 6.94 2.20 38 7.21 1.83 makes appropriate use of them The World Bank Group provides effective implementation 43 7.70 1.85 46 7.28 2.04 support (i.e., supervision of projects) *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally F. Recent Trends and the Future Role of the World Bank Group in Uruguay Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD In the last three years, to what extent do you believe that the World Bank Group has m oved in the right direction in terms 42 7.50 1.74 62 7.10 2.07 of the focus of its work in Uruguay? How significant a role do you believe that international developm ent cooperation (e.g., range of donors and 52 8.48 1.24 81 7.85 1.59 partners) SHOULD play in Uruguay’s developm ent in the near future?* (1-To no degree at all, 10-To a very significant degree; 1-Not a significant role at all, 10-Very significant role) *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Which of the following SHOULD the World Bank Group do to make itself of greater value in Uruguay? (Choose no more than TWO) Currently, do you professionally collaborate/work Percentage of Respondents with the World Bank Group in your country? (Responses combined) Yes No Collaborate more effectively with Government clients (e.g., national, state, local) 25.0% 23.5% Offer more innovative financial products 23.1% 18.8% Reach out more to groups outside of Government 25.0% 37.6% Offer more innovative knowledge services 40.4% 32.9% Ensure greater selectivity in its work 5.8% 9.4% Increase the level of capacity development in the country 53.8% 41.2% Work faster 3.8% 7.1% Other* 1.9% 12.9% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 83 The World Bank Group Uruguay Country Opinion Survey 2014 F. Recent Trends and the Future Role of the World Bank Group in Uruguay (continued) When considering the combination of services that the World Bank Group offers in Uruguay, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Uruguay? (Select only ONE response) Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Financial services 9.6% 22.4% Knowledge products 46.2% 38.8% Convening services 3.8% 4.7% The combination is appropriate for Uruguay 34.6% 24.7% Don’t know 5.8% 9.4% G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Uruguay? (Choose no more than TWO) Currently, do you professionally collaborate/work Percentage of Respondents with the World Bank Group in your country? (Responses combined) Yes No Local newspapers 51.9% 41.2% International newspapers 3.8% 7.1% Local radio 7.7% 10.6% International radio 0.0% 0.0% Local television 13.5% 8.2% International television 5.8% 2.4% Periodicals 28.8% 36.5% Internet 69.2% 72.9% Social media (e.g., Facebook, Twitter, Youtube, Flickr) 9.6% 4.7% Blogs 1.9% 0.0% Mobile phones 0.0% 0.0% Instant messaging 0.0% 0.0% Other 5.8% 3.5% How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Currently, do you professionally collaborate/work Percentage of Respondents with the World Bank Group in your country? (Responses combined) Yes No Blogs 0.0% 4.7% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 32.7% 28.2% e-Newsletters 48.1% 47.1% Instant messaging 3.8% 5.9% World Bank Group’s seminars/workshops/conferences 53.8% 38.8% World Bank Group’s publications and other written materials 30.8% 29.4% Mobile phones 0.0% 0.0% Social media (e.g., Facebook, Twitter, Youtube, Flickr) 3.8% 5.9% World Bank Group’s website* 7.7% 22.4% Other 0.0% 0.0% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Do you use/have used the World Bank Group website? Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Yes 73.1% 71.8% No 26.9% 28.2% 84 The World Bank Group Uruguay Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD When I need information from the World Bank Group I know 50 7.56 2.44 83 7.34 2.28 how to find it (e.g., whom to call, where to reach them, etc.) The World Bank Group’s social media channels (e.g., Facebook, Twitter, Youtube, Flickr) are valuable sources of 27 6.67 2.70 55 5.24 2.49 information about the institution* The World Bank Group is responsive to my information 46 8.22 1.88 65 7.49 2.06 requests and inquiries *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally H. Background Information Which of the following describes most of your exposure to the World Bank Group in Uruguay? (Select only ONE response) Currently, do you professionally collaborate/work Percentage of Respondents with the World Bank Group in your country? (Responses Combined) Yes No Observer (i.e., follow in media, discuss in informal conversations, etc.) 7.7% 19.5% Use World Bank Group reports/data* 26.9% 57.3% Engage in World Bank Group related/sponsored events/activities 57.7% 45.1% Collaborate as part of my professional duties* 57.7% 9.8% Use World Bank Group website for information, data, research, etc.* 5.8% 29.3% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 85 The World Bank Group Uruguay Country Opinion Survey 2014 Appendix D: Indicator Questions as a Function of Exposure to the World Bank Group No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Overall, please rate your im pression of the 6.90 7.63 7.23 6.72 6.99 7.38 6.98 7.32 7.12 7.25 7.25 6.79 effectiveness of the World Bank in Uruguay To what extent do you believe the World Bank Group's staff is well prepared to help Uruguay solve its m ost 7.48 7.88 7.64 7.33 7.61 7.60 7.28 7.89 7.68 7.43 7.61 7.57 com plicated developm ent challenges? Overall the World Bank Group currently plays a relevant 6.49 7.06 6.75 6.35 6.68 6.71 6.50 6.89 6.54 7.09 6.80 6.28 role in developm ent in Uruguay The World Bank Group’s work is aligned with what I 6.29 7.22 6.65 6.31 6.47 6.76 6.57 6.64 6.52 6.85 6.79 5.96 consider the developm ent priorities for Uruguay Responsiveness 6.17 7.02 6.60 5.50 6.35 6.68 6.37 6.60 6.32 6.86 6.58 6.11 Flexibility (in term s of the institution’s products and 5.87 6.93 6.32 6.08 6.34 6.22 6.04 6.52 6.22 6.44 6.31 6.21 services) Flexibility (in term s of changing country circum stances) 6.44 7.09 6.64 7.08 6.66 6.73 6.53 6.85 6.65 6.79 6.69 6.71 Being inclusive 6.44 7.25 6.74 6.67 6.59 6.90 6.61 6.84 6.66 6.93 6.83 6.38 Openness 7.17 7.47 7.30 7.07 7.24 7.30 7.00 7.53 7.19 7.47 7.36 6.92 Staff accessibility 7.43 8.29 7.87 6.93 7.71 7.81 7.33 8.14 7.69 7.89 7.84 7.44 Straightforwardness and honesty 7.40 8.18 7.70 7.69 7.80 7.58 7.40 7.97 7.63 7.86 7.76 7.48 Ease of access to the people at the World Bank Group 7.07 8.17 7.45 7.79 7.62 7.34 7.09 7.84 7.36 7.76 7.68 6.60 who are m aking decisions im portant to m y work Collaboration with civil society 6.65 7.46 6.90 7.08 6.94 6.89 6.73 7.10 6.68 7.58 7.00 6.58 Collaboration with the Government 7.66 8.23 7.88 7.80 7.93 7.79 7.82 7.92 7.76 8.11 7.92 7.67 Collaboration with other development partners 7.17 7.50 7.16 7.79 7.12 7.41 7.13 7.41 7.23 7.38 7.32 7.10 Collaboration with the private sector 6.65 7.12 6.75 6.82 6.98 6.55 6.77 6.74 6.58 7.35 6.71 6.94 The speed in which it gets things accom plished on the 5.80 6.60 6.11 6.18 6.07 6.17 5.82 6.39 6.13 6.09 6.22 5.65 ground Being a long-term partner 7.43 8.31 7.76 7.75 7.73 7.78 7.39 8.13 7.64 8.00 7.86 7.36 To what extent does the World Bank Group’s work help 6.29 6.91 6.54 6.31 6.50 6.53 6.39 6.63 6.52 6.50 6.61 6.16 to achieve developm ent results in Uruguay? The World Bank Group's financial instrum ents m eet the 6.05 7.09 6.45 6.31 6.38 6.49 6.35 6.51 6.36 6.61 6.61 5.75 needs of Uruguay The World Bank Group m eets Uruguay’s needs for 6.08 6.63 6.26 6.14 6.26 6.24 6.14 6.36 6.29 6.16 6.36 5.89 knowledge services Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities 6.91 7.09 6.99 6.71 6.98 6.93 6.91 7.00 6.95 6.97 6.92 7.08 m ake to developm ent results in your country? Overall, how would you rate the technical quality of the 7.73 7.67 7.73 7.59 7.61 7.83 7.48 7.95 7.84 7.39 7.74 7.59 World Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in 6.77 7.29 7.04 6.22 6.98 6.92 6.54 7.33 7.16 6.58 7.08 6.23 Uruguay Where country system s are adequate, the World Bank 7.21 6.94 7.07 7.00 6.65 7.56 6.87 7.23 7.55 6.33 7.09 7.00 Group m akes appropriate use of them Yellow highlight indicates significant difference between Yes and No mean. 86 The World Bank Group Uruguay Country Opinion Survey 2014 Appendix E: Indicator Questions by Stakeholder Groups Which of the following best describes your current position? Office of Employee of Private Sector/ Independent Academia/ President/ Prime Ministry/ Ministerial PMU/Consultant/ Contractor on Financial Sector/ government Research Institute/ Minister Dep. WBG project Private Bank CSO Media institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the effectiveness of 12 7.33 1.92 13 7.77 1.59 22 7.55 1.57 14 6.50 1.16 7 7.00 2.31 11 7.00 1.55 8 6.63 2.72 22 6.82 1.89 20 7.55 1.39 the World Bank in Uruguay To what extent do you believe the World Bank Group's staff is well prepared (e.g., skills and knowledge) to help Uruguay 11 7.64 1.43 13 7.38 2.29 23 7.74 1.45 14 7.79 1.12 6 7.83 1.17 10 7.00 1.41 8 8.00 1.77 20 7.70 1.56 19 7.63 2.09 solve its most complicated development challenges? Overall the World Bank Group currently plays a relevant role 11 6.36 1.91 12 6.33 2.42 21 7.24 1.55 13 6.54 1.90 9 7.44 1.94 11 6.00 1.48 9 6.00 2.55 21 6.57 1.78 20 7.20 1.47 in development in Uruguay The World Bank Group’s work is aligned with what I consider 11 6.55 1.69 12 6.75 1.96 20 7.15 1.53 13 6.00 1.53 7 7.43 1.72 11 5.91 2.47 9 6.22 2.05 21 6.29 1.90 19 7.21 1.36 the development priorities for Uruguay Responsiveness 12 6.33 2.53 9 7.11 1.83 22 6.95 1.68 13 6.08 1.04 6 5.67 1.97 7 5.86 1.57 9 5.89 2.20 15 6.53 1.68 16 6.94 1.61 Flexibility (in terms of the institution’s products and services) 11 6.18 2.32 10 6.90 2.02 19 6.37 2.03 12 6.00 1.04 5 5.20 2.49 8 6.13 1.36 9 6.00 2.45 17 6.76 2.02 15 6.27 1.53 Flexibility (in terms of changing country circumstances) 11 6.45 2.38 10 7.30 1.57 19 6.63 1.95 11 6.27 1.19 4 6.50 1.00 10 6.40 1.26 9 6.22 2.22 19 7.16 1.74 16 6.81 1.76 Being inclusive 10 6.20 1.87 8 7.25 1.67 19 7.16 1.68 12 6.25 .97 6 6.67 2.58 11 5.91 1.58 8 6.75 2.12 20 7.00 1.86 14 7.00 1.41 Openness (sharing data and other information) 12 6.58 2.43 11 7.18 1.54 22 7.55 1.53 13 6.62 1.33 7 8.00 1.63 12 6.58 1.51 9 6.78 1.86 20 8.10 1.29 18 7.50 1.69 Staff accessibility 12 7.58 2.35 10 8.10 1.52 23 8.26 1.18 13 7.23 1.36 7 7.43 2.70 12 7.17 2.08 9 7.44 1.51 19 8.16 1.42 19 7.74 1.69 Straightforwardness and honesty 11 7.27 2.41 10 8.40 1.07 23 7.96 1.66 13 7.92 1.50 5 8.00 1.73 11 7.36 2.94 9 6.89 2.20 20 7.65 2.06 17 7.82 1.91 Ease of access to the people at the World Bank Group who 12 7.17 2.66 9 8.33 2.06 23 7.91 2.15 12 7.08 1.93 8 8.13 1.81 12 7.25 1.66 8 6.00 2.20 15 7.67 1.40 17 7.65 1.84 are making decisions important to my work Collaboration with civil society 10 5.70 2.16 7 7.86 1.95 17 7.24 1.56 13 7.15 1.57 8 6.88 2.36 12 6.75 1.66 7 6.71 2.29 14 7.29 1.14 12 6.67 1.61 Collaboration with the Government 11 7.00 2.10 10 8.60 1.07 20 7.95 1.10 12 7.75 1.14 5 8.40 1.52 10 7.00 1.05 8 7.38 1.69 20 8.20 1.44 19 8.21 1.44 Collaboration with other development partners 8 5.88 2.47 9 7.56 2.40 14 6.64 2.06 8 7.00 1.51 3 8.33 1.15 9 7.78 1.09 7 7.00 1.91 14 7.57 1.28 16 7.94 1.57 Collaboration with the private sector 6 5.00 2.28 4 7.50 1.91 16 6.81 1.83 12 6.75 2.56 3 7.00 2.65 9 6.56 2.19 7 6.71 2.06 16 7.06 1.65 14 7.14 1.96 The speed in which it gets things accomplished on the 12 5.50 2.71 8 6.38 2.07 22 6.23 1.66 13 5.69 1.60 4 7.25 .96 8 5.00 2.27 8 6.63 2.07 16 6.00 2.19 16 6.81 1.64 ground Being a long-term partner 11 6.82 2.32 8 8.88 1.25 22 7.68 1.70 12 8.08 1.16 5 7.60 2.07 11 7.55 1.63 7 7.14 1.95 16 7.63 1.67 17 8.35 1.41 To what extent does the World Bank Group’s work help to 11 6.55 2.11 9 6.44 2.01 20 7.00 1.72 13 6.23 1.01 6 6.00 1.55 11 5.82 1.54 8 6.13 2.10 20 6.30 1.89 18 7.22 1.22 achieve development results in Uruguay? The World Bank Group's financial instruments meet the 11 6.36 2.06 11 6.64 2.06 21 6.95 1.75 13 6.23 1.24 8 6.00 1.60 10 5.90 1.66 9 5.67 2.00 18 6.39 1.79 16 6.88 1.93 needs of Uruguay The World Bank Group meets Uruguay’s needs for 11 6.18 2.64 8 5.75 2.92 20 6.30 1.72 12 6.08 1.44 7 6.29 1.70 11 5.27 2.15 9 6.22 1.86 21 6.71 1.79 20 6.75 1.83 knowledge services Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 12 6.17 2.08 8 6.13 2.23 19 7.11 1.24 14 6.93 1.33 8 7.50 1.77 12 6.75 1.91 8 6.00 1.51 21 7.48 1.40 20 7.50 1.32 development results in your country? Overall, how would you rate the technical quality of the World 11 7.36 2.06 11 7.09 2.17 22 7.41 1.68 14 7.57 1.02 7 8.43 1.62 12 7.58 1.08 9 7.89 1.05 23 8.00 1.35 19 8.11 1.29 Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in Uruguay 9 7.33 2.65 11 7.64 2.54 20 6.90 1.83 10 6.90 1.79 4 9.00 1.41 7 4.71 2.14 7 7.14 1.57 11 7.09 1.64 11 6.82 1.54 Where country systems are adequate, the World Bank Group 6 8.50 .55 8 7.25 2.71 20 6.55 2.39 6 5.67 1.03 1 8.00 5 6.40 1.82 7 7.57 1.51 8 7.75 1.58 9 7.44 1.74 makes appropriate use of them 87 The World Bank Group Uruguay Country Opinion Survey 2014 Appendix F: Uruguay FY 2014 Questionnaire World Bank Group Country Survey FY14 – Uruguay The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Uruguay or who observe activities related to social and economic development. The following survey will give the World Bank Group’s te am that works in Uruguay, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Uruguay. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know�. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING URUGUAY A1. In general would you say that Uruguay is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 88 The World Bank Group Uruguay Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Uruguay. Please identify which of the following you consider the most important development priorities in Uruguay? (Choose no more than THREE) Public sector governance/reform (i.e., government Social protection (e.g., pensions, targeted social 1 14 effectiveness, public financial management, public assistance) expenditure, fiscal system reform) 2 Infrastructure development 15 Energy 3 Global/regional integration 16 Equality of opportunity (i.e., equity) 4 Environmental sustainability 17 Agricultural development Private sector development (e.g., competitiveness, 5 18 Urban development innovation) 6 Water and sanitation 19 Crime and violence (i.e., citizen security) 7 Job creation/employment 20 Regulatory framework 8 Health 21 Natural resource management (e.g., oil, gas, mining) 9 Poverty reduction 22 Solid waste management 10 Climate change (e.g., mitigation, adaptation) 23 Gender equity 11 Education (incl. early childhood education) 24 Transport (incl. road safety) 12 Foreign direct investment 25 Disaster management 13 Economic growth 26 Trade and exports A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Uruguay? (Choose no more than THREE) 1 Water and sanitation 14 Health Private sector development (e.g., competitiveness, 2 Equality of opportunity (i.e., equity) 15 innovation) 3 Economic growth 16 Foreign direct investment 4 Climate change (e.g., mitigation, adaptation) 17 Education (incl. early childhood education) 5 Global/regional integration 18 Energy Public sector governance/reform (i.e., government 6 Gender equity 19 effectiveness, public financial management, public expenditure, fiscal system reform) 7 Agricultural development 20 Natural resource management (e.g., oil, gas, mining) Social protection (e.g., pensions, targeted social 8 21 Environmental sustainability assistance) 9 Crime and violence (i.e., citizen security) 22 Job creation/employment 10 Infrastructure development 23 Trade and exports 11 Transport (incl. road safety) 24 Disaster management 12 Solid waste management 25 Urban development 13 Regulatory framework 89 The World Bank Group Uruguay Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A4. The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Uruguay? (Choose no more than TWO) 1 Better employment opportunities for young people 2 Better employment opportunities for women 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 6 Better opportunity for the poor who live in rural areas 7 Better opportunity for the poor who live in urban areas 8 Consistent economic growth 9 More reliable social safety net 10 Better quality public services 11 Other (please specify):_____________________________________ 90 The World Bank Group Uruguay Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP How familiar are you with the work of these organizations in Uruguay? Not familiar Extremely at all familiar B1 World Bank (WB/BM) 1 2 3 4 5 6 7 8 9 10 B2 Inter-American Development Bank (IDB/BID) 1 2 3 4 5 6 7 8 9 10 B3 Latin American Development Bank (CAF) 1 2 3 4 5 6 7 8 9 10 Overall, please rate your impression of the effectiveness of these organizations in Uruguay. Not effective Extremely Don't at all effective know B4 World Bank (WB/BM) 1 2 3 4 5 6 7 8 9 10 B5 Inter-American Development Bank (IDB/BID) 1 2 3 4 5 6 7 8 9 10 B6 Latin American Development Bank (CAF) 1 2 3 4 5 6 7 8 9 10 B7. To what extent do you believe the World Bank Group's staff is well prepared (e.g., skills and knowledge) to help Uruguay solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree B8. When thinking about how the World Bank Group can have the most impact on development results in Uruguay, in which sectorial areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Uruguay? (Choose no more than THREE) 1 Education (incl. early childhood education) 14 Equality of opportunity (i.e., equity) Public sector governance/reform (i.e., government 2 Health 15 effectiveness, public financial management, public expenditure, fiscal system reform) 3 Infrastructure development 16 Natural resource management (e.g., oil, gas, mining) 4 Poverty reduction 17 Energy 5 Global/regional integration 18 Job creation/employment 6 Gender equity 19 Transport (incl. road safety) 7 Crime and violence (i.e., citizen security) 20 Trade and exports Private sector development (e.g., competitiveness, 8 21 Economic growth innovation) 9 Agricultural development 22 Regulatory framework Social protection (e.g., pensions, targeted social 10 23 Environmental sustainability assistance) 11 Water and sanitation 24 Solid waste management 12 Disaster management 25 Foreign direct investment 13 Urban development 26 Climate change (e.g., mitigation, adaptation) 91 The World Bank Group Uruguay Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B9. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Uruguay? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Convening/facilitating 2 Data 3 Policy advice, studies, analyses 4 Financial resources 5 Technical assistance Linkage to non-Bank expertise (i.e., South-South 6 knowledge sharing) 7 Other (please specify): ________________________ B10. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Uruguay? (Choose no more than TWO) 1 Staff too inaccessible 2 Not exploring alternative policy options 3 Not adequately sensitive to political/social realities in Uruguay 4 Not enough public disclosure of its work 5 Arrogant in its approach 6 Not aligned with country priorities 7 The credibility of its knowledge/data 8 World Bank Group’s processes too complex 9 Not willing to honestly criticize policies and reform efforts in the country 10 Too influenced by developed countries 11 Imposing technocratic solutions without regard to political realities 12 World Bank Group’s processes too slow 13 Too bureaucratic in its operational policies and procedures 14 Not collaborating enough with non-state actors 15 Other (please specify): __________________________________________________ 16 Don’t know 92 The World Bank Group Uruguay Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent do you agree with the following statements about the World Bank Group’s work in Uruguay? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B11 1 2 3 4 5 6 7 8 9 10 relevant role in development in Uruguay The World Bank Group’s work is aligned with what I B12 1 2 3 4 5 6 7 8 9 10 consider the development priorities for Uruguay The World Bank Group supports Uruguay’s efforts B13 1 2 3 4 5 6 7 8 9 10 to reduce social exclusion The World Bank Group treats clients and B14 1 2 3 4 5 6 7 8 9 10 stakeholders in Uruguay with respect The World Bank Group is an organization that does B15 not represent a particular ideological perspective in 1 2 3 4 5 6 7 8 9 10 Uruguay The World Bank Group is an organization that is not B16 1 2 3 4 5 6 7 8 9 10 overly influenced by any particular country The World Bank Group respects the positions, views B17 1 2 3 4 5 6 7 8 9 10 and demands of the government of Uruguay The World Bank Group listens and takes into B18 1 2 3 4 5 6 7 8 9 10 account your views B19. When considering the national development needs in Uruguay, to what extent does the combination of financial, knowledge and convening services that the World Bank Group currently provides in Uruguay meet the national development needs of Uruguay? 1 2 3 4 5 6 7 8 9 10 To no degree at all To a very significant degree Don't know PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 93 The World Bank Group Uruguay Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Uruguay, in terms of each of the following? To no To a very Don't degree at significant know all degree B20 Responsiveness 1 2 3 4 5 6 7 8 9 10 Flexibility (in terms of the institution’s products and B21 1 2 3 4 5 6 7 8 9 10 services) Flexibility (in terms of changing country B22 1 2 3 4 5 6 7 8 9 10 circumstances) B23 Being inclusive 1 2 3 4 5 6 7 8 9 10 B24 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10 B25 Staff accessibility 1 2 3 4 5 6 7 8 9 10 B26 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10 Ease of access to the people at the World Bank B27 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10 work B28 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10 B29 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10 B30 Collaboration with other development partners 1 2 3 4 5 6 7 8 9 10 B31 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10 The speed in which it gets things accomplished on B32 1 2 3 4 5 6 7 8 9 10 the ground B33 Being a long-term partner 1 2 3 4 5 6 7 8 9 10 B34. To be a more effective development partner in Uruguay, do you believe that the World Bank Group should have… ? (Select only ONE response) The current level of local presence More local presence Less local presence Don't know is adequate 94 The World Bank Group Uruguay Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Uruguay? Not important Very Don't at all important know 1 Infrastructure development 1 2 3 4 5 6 7 8 9 10 2 Health 1 2 3 4 5 6 7 8 9 10 3 Education (incl. early childhood education) 1 2 3 4 5 6 7 8 9 10 4 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10 5 Environmental sustainability 1 2 3 4 5 6 7 8 9 10 6 Economic growth 1 2 3 4 5 6 7 8 9 10 7 Crime and violence (i.e., citizen security) 1 2 3 4 5 6 7 8 9 10 8 Regulatory framework 1 2 3 4 5 6 7 8 9 10 9 Poverty reduction 1 2 3 4 5 6 7 8 9 10 10 Gender equity 1 2 3 4 5 6 7 8 9 10 Private sector development (e.g., competitiveness, 11 1 2 3 4 5 6 7 8 9 10 innovation) 12 Water and sanitation 1 2 3 4 5 6 7 8 9 10 13 Trade and exports 1 2 3 4 5 6 7 8 9 10 14 Energy 1 2 3 4 5 6 7 8 9 10 15 Disaster management 1 2 3 4 5 6 7 8 9 10 Public sector governance/reform (i.e., government 16 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10 expenditure, fiscal system reform) 17 Job creation/employment 1 2 3 4 5 6 7 8 9 10 Social protection (e.g., pensions, targeted social 18 1 2 3 4 5 6 7 8 9 10 assistance) 19 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10 20 Agricultural development 1 2 3 4 5 6 7 8 9 10 21 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10 22 Transport (incl. road safety) 1 2 3 4 5 6 7 8 9 10 23 Global/regional integration 1 2 3 4 5 6 7 8 9 10 24 Foreign direct investment 1 2 3 4 5 6 7 8 9 10 25 Solid waste management 1 2 3 4 5 6 7 8 9 10 26 Urban development 1 2 3 4 5 6 7 8 9 10 95 The World Bank Group Uruguay Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Uruguay? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know�) Not effective Very Don't at all effective know 1 Infrastructure development 1 2 3 4 5 6 7 8 9 10 2 Health 1 2 3 4 5 6 7 8 9 10 3 Education (incl. early childhood education) 1 2 3 4 5 6 7 8 9 10 4 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10 5 Environmental sustainability 1 2 3 4 5 6 7 8 9 10 6 Economic growth 1 2 3 4 5 6 7 8 9 10 7 Crime and violence (i.e., citizen security) 1 2 3 4 5 6 7 8 9 10 8 Regulatory framework 1 2 3 4 5 6 7 8 9 10 9 Poverty reduction 1 2 3 4 5 6 7 8 9 10 10 Gender equity 1 2 3 4 5 6 7 8 9 10 Private sector development (e.g., competitiveness, 11 1 2 3 4 5 6 7 8 9 10 innovation) 12 Water and sanitation 1 2 3 4 5 6 7 8 9 10 13 Trade and exports 1 2 3 4 5 6 7 8 9 10 14 Energy 1 2 3 4 5 6 7 8 9 10 15 Disaster management 1 2 3 4 5 6 7 8 9 10 Public sector governance/reform (i.e., government 16 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10 expenditure, fiscal system reform) 17 Job creation/employment 1 2 3 4 5 6 7 8 9 10 Social protection (e.g., pensions, targeted social 18 1 2 3 4 5 6 7 8 9 10 assistance) 19 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10 20 Agricultural development 1 2 3 4 5 6 7 8 9 10 21 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10 22 Transport (incl. road safety) 1 2 3 4 5 6 7 8 9 10 23 Global/regional integration 1 2 3 4 5 6 7 8 9 10 24 Foreign direct investment 1 2 3 4 5 6 7 8 9 10 25 Solid waste management 1 2 3 4 5 6 7 8 9 10 26 Urban development 1 2 3 4 5 6 7 8 9 10 96 The World Bank Group Uruguay Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. To what extent does the World Bank Group’s work help to achieve development results in Uruguay? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very significant Don't know all degree To what extent do you agree with the following statements about the World Bank Group in Uruguay? Strongly Strongly Don't disagree agree know The World Bank Group's financial instruments (i.e., investment lending, Development Policy C4 1 2 3 4 5 6 7 8 9 10 Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Uruguay The World Bank Group meets Uruguay’s C5 needs for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10 analysis, data, technical assistance) PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 97 The World Bank Group Uruguay Country Opinion Survey 2014 SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never D2. To what extent do you believe that the World Bank Group’s knowledge work and activities are adaptable to Uruguay’s specific development challenges and country circumstances? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very significant Don't know all degree D3. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10 Not significant at Very significant Don't know all D4. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10 Very low Very high technical Don't know technical quality quality D5. Have you read/consulted the most recent LAC Flagship Report “Economic Mobility and the Rise of the Latin American Middle Class�? (LAC Flagship Reports are annual reports prepared by the LAC Chief Economist Office) 1 Yes 2 No D6. To what extent do you believe this Flagship Report raised substantive new information and insight that you were not aware of prior to reading? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree D7. To what extent do you believe this Flagship Report provided you with useful information in terms of the work you do? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree 98 The World Bank Group Uruguay Country Opinion Survey 2014 SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10 promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10 supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10 reviews are done in a timely fashion The World Bank Group takes decisions quickly E4 1 2 3 4 5 6 7 8 9 10 in Uruguay Working with the World Bank Group increases E5 1 2 3 4 5 6 7 8 9 10 Uruguay’s institutional capacity The World Bank Group ensures consistency E6 1 2 3 4 5 6 7 8 9 10 and continuity through staff changes Where country systems (e.g., procurement, financial management, etc.) are adequate, the E7 1 2 3 4 5 6 7 8 9 10 World Bank Group makes appropriate use of them The World Bank Group provides effective E8 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10 projects) PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 99 The World Bank Group Uruguay Country Opinion Survey 2014 SECTION F: RECENT TRENDS AND THE FUTURE ROLE OF THE WORLD BANK GROUP IN URUGUAY F1. In the last three years, to what extent do you believe that the World Bank Group has moved in the right direction in terms of the focus of its work in Uruguay? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very significant Don't know all degree F2. How significant a role do you believe that international development cooperation (e.g., range of donors and partners) SHOULD play in Uruguay’s development in the near future? 1 2 3 4 5 6 7 8 9 10 Not a significant Very significant role Don't know role at all F3. Which of the following SHOULD the World Bank Group do to make itself of greater value in Uruguay? (Choose no more than TWO) 1 Collaborate more effectively with Government clients (e.g., national, state, local) 2 Offer more innovative financial products 3 Reach out more to groups outside of Government 4 Offer more innovative knowledge services 5 Ensure greater selectivity in its work 6 Increase the level of capacity development in the country 7 Work faster 8 Other (please specify): ______________________________________________ F4. When considering the combination of services that the World Bank Group offers in Uruguay, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Uruguay? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Uruguay 6 Don’t know 100 The World Bank Group Uruguay Country Opinion Survey 2014 SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Uruguay? (Choose no more than TWO) 1 Local newspapers 2 International newspapers 3 Local radio 4 International radio 5 Local television 6 International television 7 Periodicals 8 Internet 9 Social media (e.g., Facebook, Twitter, Youtube, Flickr) 10 Blogs 11 Mobile phones 12 Instant messaging 13 Other (please specify): ______________________________________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) 1 Blogs 2 Direct contact with World Bank Group (i.e., face to face meetings/discussions) 3 e-Newsletters 4 Instant messaging 5 World Bank Group’s seminars/workshops/conferences 6 World Bank Group’s publications and other written materials 7 Mobile phones 8 Social media (e.g., Facebook, Twitter, Youtube, Flickr) 9 World Bank Group’s website 10 Other (please specify): ______________________________________________ G3 Do you use/have you used the World Bank Group’s website? Yes No Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know When I need information from the World Bank Group I G4 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10 them, etc.) The World Bank Group’s social media channels (e.g., G5 Facebook, Twitter, Youtube, Flickr) are valuable sources 1 2 3 4 5 6 7 8 9 10 of information about the institution The World Bank Group is responsive to my information G6 1 2 3 4 5 6 7 8 9 10 requests and inquiries 101 The World Bank Group Uruguay Country Opinion Survey 2014 SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 2 Office of Minister 3 Office of Parliamentarian 4 Employee of a Ministry, Ministerial Department or Implementation Agency 5 Consultant/Contractor working on World Bank Group supported project/program 6 Project Management Unit (PMU) overseeing implementation of project 7 Local Government Office or Staff 8 Bilateral Agency 9 Multilateral Agency 10 Private Sector Organization 11 Private Foundation 12 Financial Sector/Private Bank 13 NGO 14 Community Based Organization 15 Media (Press, Radio, TV, Web, etc.) 16 Independent Government Institution (i.e., Regulatory Agency, Central Bank/oversight institution) 17 Trade Union 18 Faith-Based Group 19 Academia/Research Institute/Think Tank 20 Judiciary Branch 21 Other (please specify): ________________________ H2. Please identify the primary specialization of your work. (Select only ONE response) Natural resource management / environmental 1 Agriculture/ rural development / food security 11 sustainability Private sector development / foreign direct 2 Climate change / disaster management 12 investment Public sector governance / public financial 3 Education 13 management / anti corruption 4 Energy 14 Social protection 5 Financial markets / banking 15 Transport / infrastructure 6 Gender equity / equality of opportunity 16 Urban development Health / communicable/non-communicable 7 17 Water and sanitation diseases 8 Information and communications technology 18 Generalist 9 Job creation/employment 19 Other (please specify): _________________________ 10 Law and justice / regulatory framework 102 The World Bank Group Uruguay Country Opinion Survey 2014 SECTION H: BACKGROUND INFORMATION H3. Currently, do you professionally collaborate/work with the World Bank Group in your country? 1 Yes 2 No H4. Which of the following agencies of the World Bank Group do you primarily engage with in Uruguay? (Select only ONE response) 1 The World Bank (IBRD) 2 The International Finance Corporation (IFC) 3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view on the two institutions working together in Uruguay? (Select only ONE response) 1 Working well together 2 Collaborating but needs improvement 3 In conflict 4 Other 5 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in Uruguay? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. Which best represents your geographic location? 1 Montevideo 2 Departamento Thank you for completing the survey! 103