88518 Kosovo Country Opinion Survey Report (July 2013 - June 2014) The World Bank Kosovo Country Survey 2013 Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................5 IV. General Issues Facing Kosovo ....................................................10 V. Overall Attitudes toward the World Bank .................................15 VI. Sectoral Effectiveness................................................................22 VII. How the World Bank Operates ..................................................26 VIII. World Bank Knowledge and Instruments ..................................30 IX. The Future Role of the World Bank in Kosovo ...........................37 X. Communication and Openness..................................................40 XI. Appendices ................................................................................46 2 The World Bank Kosovo Country Survey 2013 I. Objectives This survey was designed to achieve the following objectives:  Assist the World Bank in gaining a better understanding of how stakeholders in Kosovo perceive the Bank;  Obtain systematic feedback from stakeholders in Kosovo regarding:  Their views regarding the general environment in Kosovo;  Their overall attitudes toward the World Bank in Kosovo;  Overall impressions of the World Bank’s effectiveness and results, knowledge work and activities, and communication and information sharing in Kosovo;  Perceptions of the World Bank’s future role in Kosovo.  Use data to help inform Kosovo country team’s strategy. II. Methodology In June 2013, 204 stakeholders of the World Bank in Kosovo were invited to provide their opinions on the Bank’s assistance to the country by participating in a country survey. Participants in the survey were drawn from employees of the office of the President, office of Prime Minister, office of ministers, office of parliamentarian, ministries, ministerial departments, or implementation agencies; consultants/ contractors working on World Bank-supported projects/programs; project management units (PMUs) overseeing implementation of a project; local government officials or staff; and respondents from bilateral and multilateral agencies; private sector organizations; private foundations; financial sector/private banks; NGOs; Community Based Organizations; the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; the judiciary branch, and other organizations. A total of 101 stakeholders participated in the survey (50% response rate). Respondents received questionnaires via courier and email and returned them accordingly. Respondents were asked about: general issues facing Kosovo; their overall attitudes toward the Bank; the World Bank’s effectiveness and results; the Bank’s knowledge work and activities; working with the World Bank; the Bank’s future role in Kosovo; and the Bank’s communication and information sharing in Kosovo. Every country that engages in the Country Survey must include specific indicator questions that will be aggregated for the World Bank’s annual Corporate Scorecard. These questions are identified throughout the survey report. A. General Issues Facing Kosovo: Respondents were asked to indicate whether Kosovo is headed in the right direction, what they thought were the top three most important development priorities in the country, which areas would contribute most to reducing poverty and generating economic growth in Kosovo, and what best illustrates how “shared prosperity” would be achieved in Kosovo. B. Overall Attitudes toward the World Bank: Respondents were asked to rate their familiarity with the World Bank, the Bank’s effectiveness in Kosovo, Bank staff preparedness to help Kosovo solve its development challenges, their agreement with various statements regarding the Bank’s work, and the extent to which the Bank is an effective development partner. 3 The World Bank Kosovo Country Survey 2013 II. Methodology (continued) Respondents were asked to indicate the Bank’s greatest values, greatest weaknesses, the most effective instruments in helping reduce poverty in Kosovo, with which stakeholder groups the Bank should collaborate more, in which sectoral areas the Bank should focus most resources, and to what reasons respondents attributed failed or slow reform efforts. C. World Bank Effectiveness and Results: Respondents were asked to rate the extent to which the Bank’s work helps achieve development results and build existing country systems, the extent to which the Bank meets Kosovo’s needs for knowledge services and financial instruments, and the Bank’s level of effectiveness across thirty six development areas, such as education, job creation/employment, economic growth, law and justice, and anti- corruption. D. The World Bank’s Knowledge: Respondents were asked to indicate the areas on which the Bank should focus its research efforts and to rate the effectiveness and quality of the Bank’s knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality. E. Working with the World Bank: Respondents were asked to rate their level of agreement with a series of statements regarding working with the Bank, such as the World Bank’s “Safeguard Policy” requirements being reasonable, the Bank imposing reasonable conditions on its lending, disbursing funds promptly, increasing Kosovo’s institutional capacity, and providing effective implementation support. Respondents were also asked that to what extent they believed the Bank was adequately staffed in Kosovo. F. The Future Role of the World Bank in Kosovo: Respondents were asked to rate how significant a role the Bank should play in Kosovo in the near future and to indicate what the Bank should do to make itself of greater value. G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the Bank, and their usage and evaluation of the Bank’s websites. Respondents were asked about their awareness of the Bank’s Access to Information policy, past information requests from the Bank, and their level of agreement that they use more data from the World Bank as a result of the Bank’s Open Data policy. Respondents were also asked about their level of agreement that they know how to find information from the Bank, that the Bank’s websites are easy to navigate and useful, and that the Bank is responsive to information requests. Respondents were also asked to indicate whether they primarily use the Bank’s country website or the Bank’s main website. H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the World Bank, their exposure to the Bank in Kosovo, and their geographic location. When possible, responses from respondents completing this year’s country survey were compared to responses from 75 respondents (75% response rate) who completed the survey in FY 2006. Notations and/or charts are included when these comparisons were possible. 4 The World Bank Kosovo Country Survey 2013 III. Demographics of the Sample Current Position  For further analyses, respondents from PMUs were combined with consultants/contractors working on Bank projects; the few respondents from multilateral agencies, private sector organizations, the media, independent government institutions, academia/research institutes/think tanks, the judiciary branch, and other organizations were included in the “Other” category. There were no respondents from the Office of the President, Prime Minister, office of a minister, office of a parliamentarian, bilateral agencies, private foundations, the financial sector/private banks, community-based organizations, trade unions, or faith-based groups. Percentage of Respondents (N=99) Local Government Office or Staff 30% NGO 25% Other 12% Employee of a Ministry, Ministerial Department or 8% Implementation Agency Project Management Unit (PMU) overseeing 7% implementation of project Private Sector Organization 4% Academia/Research Institute/Think Tank 4% Consultant/Contractor working on World Bank 3% supported Project/Program Media 3% Multilateral Agency 1% Independent Government Institution 1% Judiciary Branch 1% “Which of the following best describes your current position?” (Respondents chose from a list.) 5 The World Bank Kosovo Country Survey 2013 III. Demographics of the Sample (continued) Area of Primary Specialization Percentage of Respondents (N=97) Other 26% Public sector governance / public financial 19% management / anti-corruption Agriculture/ rural development / food security 12% Law and justice / regulatory framework 8% Education 7% Private sector development / foreign direct 6% investment Energy 4% Information and communications technology 4% Job creation/employment 4% Financial markets / banking 3% Natural resource management / 2% environmental sustainability Gender / equality of opportunity 1% Social protection 1% Urban development 1% Water and sanitation 1% “Please identify the primary specialization of your work.” (Respondents chose from a list.) 6 The World Bank Kosovo Country Survey 2013 III. Demographics of the Sample (continued) Geographic Location  Responses across geographic locations for all country survey questions can be found in the Appendix (see page 84). Only significant differences between geographic locations in response to indicator questions will be discussed in the body of this report. Percentage of Respondents (N=98) Pristina 39% Outside 61% Pristina “Which best represents your geographic location?” (Respondents chose from a list.) 7 The World Bank Kosovo Country Survey 2013 III. Demographics of the Sample (continued) Collaboration with and Exposure to the World Bank  Differences in responses to the indicator questions, based on levels of collaboration and exposure to the World Bank in Kosovo, can be found in Appendix E (see page 99). Please note that where these two factors appear to have a significant relationship with overall views of the Bank, it is highlighted in yellow in that table. Percentage of Respondents (N=99) Yes 39% No 61% "Currently, do you professionally collaborate/work with the World Bank in your country?” Percentage of Respondents (N=90) Collaborate as part of my professional 36% duties Use World Bank reports/data 34% Use World Bank website for 33% information, data, research, etc. Observer 28% Engage in World Bank 21% related/sponsored events/activities "Which of the following describes most of your exposure to the World Bank in Kosovo? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 8 The World Bank Kosovo Country Survey 2013 III. Demographics of the Sample (continued) Familiarity with the World Bank  Across all respondents, familiarity with the World Bank received a mean rating of 6.6. This was statistically similar to the mean rating received in the FY’06 country survey (6.7).  Respondents across all stakeholder groups and geographic locations had statistically similar level of familiarity with the World Bank.  Respondents’ ratings of familiarity with the Bank were significantly, moderately correlated with their perceptions of the Bank’s overall effectiveness in Kosovo, the Bank’s relevance to Kosovo’s development, and the Bank’s ability to help achieve development results in Kosovo. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.6 Employee of a Ministry/ Ministerial 7.8 Department/ Implementation Agency PMU/Consultant/ Contractor on Bank project 7.4 Local Government 6.7 Other 6.2 NGO 6.0 "How familiar are you with the work of the World Bank in Kosovo?" (1 - "Not familiar at all", 10 - "Extremely familiar") 9 The World Bank Kosovo Country Survey 2013 IV. General Issues Facing Kosovo Headed in the Right Direction  A majority of employees of ministries/ministerial departments/implementation agencies and respondents from local governments and other organizations indicated that Kosovo was headed in the right direction, whereas almost half of the respondents from NGOs and PMUs and consultants/contractors working on bank-supported projects were significantly more likely to indicate that they were not sure whether Kosovo was headed in the right or wrong direction. Percentage of Respondents (N=100) The right direction 59% The wrong direction 13% Not sure 28% "In general, would you say that Kosovo is headed in ...?" (Respondents chose from a list.) 10 The World Bank Kosovo Country Survey 2013 IV. General Issues Facing Kosovo (continued) Development Priority  In the FY ’06 country survey*, improving government effectiveness (34%), increasing employment/income generating opportunities (33%), improving the effectiveness of the law and justice system (32%), and improving the investment/business climate (27%) were considered the most important development priority for Kosovo. Percentage of Respondents (N=99) Education 38% Job creation/employment 31% Economic growth 26% Law and justice 25% Anti corruption 25% Domestic private sector development 22% Public sector governance/ reform 16% Poverty reduction 13% Foreign direct investment 13% Social protection 12% Health 12% Agricultural development 11% Security/stabilization/reconstruction 10% Energy 8% Trade and exports 5% Global/regional integration 5% Rural development 4% Transport 4% "Listed below are a number of development priorities in Kosovo. Please identify which of the following you consider the most important development priorities in Kosovo. (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY ’13 survey were provided in the FY ’06 survey. 11 The World Bank Kosovo Country Survey 2013 IV. General Issues Facing Kosovo (continued) What Would Contribute Most to Reducing Poverty Percentage of Respondents (N=100) Economic growth 57% Anti corruption 32% Job creation/employment 31% Agricultural development 26% Domestic private sector development 26% Rural development 19% Foreign direct investment 18% Education 17% Law and justice 13% Public sector governance/ reform 8% Global/regional integration 7% Social protection 7% Trade and exports 5% Equality of opportunity 4% Local governance and institutions 4% "Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Kosovo?" (Respondents chose from a list. Responses combined.) 12 The World Bank Kosovo Country Survey 2013 IV. General Issues Facing Kosovo (continued) What Would Contribute Most to Generating Economic Growth  In the FY ’06 country survey*, respondents indicated that agriculture (50%) was a source that would contribute most to generating economic growth in Kosovo. Percentage of Respondents (N=99) Foreign direct investment 37% Agricultural development 36% Anti corruption 33% Domestic private sector development 28% Job creation/employment 21% Energy 18% Public sector governance/ reform 16% Education 16% Natural resource management 13% Rural development 13% Trade and exports 13% Global/regional integration 11% Law and justice 10% Local governance and institutions 5% Basic infrastructure 5% Security/stabilization/reconstruction 4% "Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Kosovo? (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY ’13 survey were provided in the FY ’06 survey. 13 The World Bank Kosovo Country Survey 2013 IV. General Issues Facing Kosovo (continued) What Best Illustrates How “Shared Prosperity” Would Be Achieved Percentage of Respondents (N=94) Consistent economic growth 46% Better employment opportunities for young 42% people Education and training that better ensure job 39% opportunity Better entrepreneurial opportunities 22% A growing middle class 17% Greater voice and participation for citizens to 10% help ensure greater accountability Better employment opportunities for women 6% Better opportunity for the poor who live in 5% rural areas Greater access to micro-finance for the poor 3% Greater access to health and nutrition for 3% citizens Better quality public services 2% Better opportunity for the poor who live in 1% urban areas Other 1% "When thinking about the idea of 'shared prosperity' in your country, which of the following TWO best illustrate how this would be achieved in Kosovo? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 14 The World Bank Kosovo Country Survey 2013 V. Overall Attitudes toward the World Bank Where the World Bank Should Focus its Resources  In the FY ’06 country survey*, respondents indicated that the World Bank should focus most of its attention and resources on the economy and jobs (46%) in Kosovo. Percentage of Respondents (N=101) Job creation/employment 29% Domestic private sector development 27% Economic growth 27% Poverty reduction 26% Education 26% Agricultural development 20% Foreign direct investment 18% Public sector governance/ reform 16% Rural development 13% Law and justice 13% Health 10% Energy 9% Social protection 8% Financial markets 8% Global/regional integration 8% Anti corruption 7% Natural resource management 5% “When thinking about how the World Bank can have the most impact on development results in Kosovo, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Kosovo? (Choose no more than THREE)” (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY ’13 survey were provided in the FY ’06 survey. 15 The World Bank Kosovo Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Survey. These will be aggregated for the Bank’s annual Corporate Scorecard. The World Bank’s Overall Effectiveness (Indicator Question)  Across all respondents, ratings of the World Bank’s overall effectiveness in Kosovo received a mean rating of 7.0. This is statistically similar to the mean rating received in the FY ’06 country survey (7.3).  Respondents across all stakeholder groups and geographic locations gave statistically similar ratings for the World Bank’s overall effectiveness in Kosovo. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 All respondents 7.0 Local Government 7.4 Other 7.3 PMU/Consultant/ Contractor on Bank project 6.9 Employee of a Ministry/ Ministerial 6.6 Department/ Implementation Agency NGO 6.5 "Overall, please rate your impression of the World Bank's effectiveness in Kosovo?" (1 - "Not effective at all", 10 - "Very effective") 16 The World Bank Kosovo Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Achieving Development Results (Indicator Question)  Respondents across stakeholder groups and geographic locations gave statistically similar ratings for the World Bank helping achieve development results in Kosovo. Mean Rating 1 2 3 4 5 6 7 8 9 10 All respondents 6.6 NGO 7.0 Local Government 6.7 Other 6.6 Employee of a Ministry/ Ministerial 6.1 Department/ Implementation Agency PMU/Consultant/ Contractor on Bank project 6.0 "To what extent does the World Bank's work help to achieve development results in Kosovo?" (1 - "To no degree at all", 10 - "To a very significant degree") 17 The World Bank Kosovo Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Staff Preparedness (Indicator Question)  Respondents across all stakeholder groups and geographic locations gave statistically similar ratings for the extent to which the Bank’s staff is well prepared to help Kosovo solve its most complicated development challenges. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.3 Employee of a Ministry/ Ministerial 7.7 Department/ Implementation Agency Local Government 7.6 PMU/Consultant/ Contractor on Bank 7.3 project Other 7.3 NGO 6.9 "To what extent do you beieve the World Bank’s staff is well prepared (e.g., skills and knowledge) to help Kosovo solve its most complicated development challenges?" (1-"To no degree at all", 10-"To a very significant degree") 18 The World Bank Kosovo Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Greatest Value Percentage of Respondents (N=95) Financial resources: investment lending 39% 10% 49% Financial resources: policy based lending / 26% 11% 37% budget support to the Government Training/capacity building 7% 16% 23% Donor coordination 6% 10% 16% Mobilizing third party financial resources 5% 10% 15% Strategy formulation 5% 9% 14% Studies/analyses 5% 8% 13% Policy advice 2% 10% 12% Technical assistance 3% 9% 12% Data 4% 4% Convening/facilitating 2% Greatest value Linkage to non-Bank expertise 1% Second greatest value Other 1% "When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Kosovo?" (Respondents chose from a list.) 19 The World Bank Kosovo Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Greatest Weakness  In the FY ’06 country survey*, too bureaucratic in its operational policies and procedures (38%) was considered the greatest weakness in the Bank’s work in Kosovo. Percentage of Respondents (N=98) Not adequately sensitive to political/social 28% realities in Kosovo World Bank processes too slow and complex 20% Not enough public disclosure of its work 17% Too influenced by developed countries 14% Not willing to honestly criticize policies and 13% reform efforts in the country Not collaborating enough with non-state actors 13% Not exploring alternative policy options 12% Not aligned with country priorities 12% Inadequate number of World Bank staff 10% members located in the country Not focused enough on issues that are unique 7% to post-conflict countries The credibility of its knowledge/data 6% Too bureaucratic in its operational policies and 5% procedures Other 5% Not aligned with other donors’ work 4% Its advice and strategies do not lend 4% themselves to practical problem solving Staff too inaccessible 3% Imposing technocratic solutions without regard 3% to political realities Not client focused 2% Arrogant in its approach 1% "Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Kosovo? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY ’13 survey were provided in the FY ’06 survey. 20 The World Bank Kosovo Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Attributing Slow or Failed Reform Efforts Percentage of Respondents (N=101) The Government works inefficiently 48% Lack of/inadequate levels of capacity in 37% Government There is not an adequate level of citizen/civil 30% society participation Reforms are not well thought out in light of 29% country challenges The World Bank works too slowly 22% Political pressures and obstacles 22% Poor donor coordination 21% The World Bank is not sensitive enough to 18% political/social realities on the ground Inadequate funding 18% Ongoing conflict and instability 8% The World Bank does not do adequate follow 7% through/follow-up Other 3% "When World Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) 21 The World Bank Kosovo Country Survey 2013 VI. Sectoral Effectiveness Specific Areas of Effectiveness Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Basic infrastructure 7.3 Information and communications technology 7.0 Transport 6.9 Regulatory framework 6.9 Energy 6.8 Water and sanitation 6.7 Agricultural development 6.7 Equality of opportunity 6.7 Gender 6.7 Public sector governance/ reform 6.6 Local governance and institutions 6.6 Security/stabilization/reconstruction 6.5 Environmental sustainability 6.4 Education 6.4 Trade and exports 6.3 Communicable/non-communicable diseases 6.2 Rural development 6.1 Health 6.1 Urban development 6.1 Global/regional integration 6.0 Economic growth 6.0 Climate change 6.0 Foreign direct investment 6.0 Domestic private sector development 5.9 Disaster management 5.9 Law and justice 5.8 Food security 5.8 Social cohesion 5.8 Natural resource management 5.8 Financial markets 5.8 Poverty reduction 5.7 Regional conflict and tensions 5.7 Job creation/employment 5.5 Social protection 5.4 Crime and violence 4.9 Anti corruption 4.9 (1-"Not effective at all", 10-"Very effective") 22 The World Bank Kosovo Country Survey 2013 VI. Sectoral Effectiveness (continued) Specific Areas of Effectiveness (continued)  There were significant stakeholder group differences in their ratings of the Bank’s effectiveness in “gender.” Respondents from local governments and employees of ministries/ministerial departments/implementation agencies gave the highest ratings, whereas respondents from NGOs tended to give significantly lower ratings.  There were significant differences across geographic locations in respondents’ ratings of the Bank’s effectiveness in “transport.” Respondents from Outside Pristina gave significantly higher ratings than those from Pristina.  Responses across all stakeholder groups and geographic locations can be found in the Appendix. 23 The World Bank Kosovo Country Survey 2013 VI. Sectoral Effectiveness (continued) Specific Areas of Effectiveness (continued)  Respondents in this year’s country survey gave significant lower ratings for the Bank’s effectiveness across a number of areas compared to respondents in the FY ’06 country survey. These areas include education, health, economic growth, domestic private sector development, poverty reduction, and social protection. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Basic infrastructure 7.3 6.8 Transport 6.9 6.5 Regulatory framework 6.9 7.1 Energy 6.8 7.1 Water and sanitation 6.7 6.9 Agricultural development 6.7 6.7 Public sector governance/ reform 6.6 7.1 Education* 6.4 7.4 Health* 6.1 7.2 Economic growth* 6.0 7.0 Domestic private sector development* 5.9 7.4 Poverty reduction* 5.7 7.1 Social protection* 5.4 6.7 FY 2013 Anti corruption 4.9 5.6 FY 2006 (*Significantly different between FY 2013 and FY 2006) 24 The World Bank Kosovo Country Survey 2013 VI. Sectoral Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the Bank’s overall effectiveness and ratings of its ability to help achieve development results in Kosovo, bivariate correlational analyses were conducted using respondents’ ratings of the forty-one specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the Bank’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the Bank’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the Bank’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the Bank’s overall effectiveness or perceptions of the Bank’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the Bank’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank’s overall effectiveness in Kosovo. The areas determined to be key drivers from these analyses were:  The Bank’s effectiveness at climate change;  The Bank’s effectiveness at regulatory framework;  The Bank’s effectiveness at social cohesion;  The Bank’s effectiveness at equality of opportunity; and  The Bank’s effectiveness at local governance and institutions.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the Bank’s ability to help achieve development results in Kosovo, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The Bank’s effectiveness at disaster management;  The Bank’s effectiveness at food security;  The Bank’s effectiveness at urban development;  The Bank’s effectiveness at climate change; and  The Bank’s effectiveness at education. 25 The World Bank Kosovo Country Survey 2013 VII. How the World Bank Operates The World Bank’s Work in Kosovo  Respondents in this year’s country survey had statistically similar levels of agreement with all three statements compared to respondents in the FY ’06 country survey.  Respondents across all stakeholder groups and geographic locations gave statistically similar ratings for these three statements, including the indicator question that “the World Bank’s work is aligned with what I consider the development priorities for Kosovo.” Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank supports programs and 7.5 strategies that are realistic for Kosovo 7.0 Overall the World Bank currently plays a 7.0 relevant role in development in Kosovo^ 7.6 The World Bank’s work is aligned with what I 6.8 consider the development priorities for FY 2013 Kosovo^ 7.5 FY 2006 "To what extent do you agree with the following statements about the World Bank’s work in Kosovo?" (1-"Strongly disagree", 10-"Strongly agree") ^Indicator Question 26 The World Bank Kosovo Country Survey 2013 VII. How the World Bank Operates (continued) Building/Strengthening Existing Country Systems  Respondents across all stakeholder groups and geographic locations gave statistically similar ratings for the Bank’s help with building/strengthening existing country systems in Kosovo. Mean Rating 1 2 3 4 5 6 7 8 9 10 All resopndents 6.9 NGO 7.4 Employee of a Ministry/ Ministerial 7.1 Department/ Implementation Agency PMU/Consultant/ Contractor on Bank project 7.1 Other 6.7 Local Government 6.6 "To what extent does the World Bank help to build/strengthen existing country systems in Kosovo?" (1-"To no degree at all", 10-"To a very significant degree") 27 The World Bank Kosovo Country Survey 2013 VII. How the World Bank Operates (continued) Overall Perceptions  Respondents in this year’s country survey had significantly lower levels of agreement that the World Bank disburses funds promptly compared to respondents from the FY ’06 country survey.  Respondents across all stakeholder groups gave statistically similar ratings for all of the following statements including the indicator question that “where country systems are adequate, the World Bank makes appropriate use of them”.  Respondents from Pristina had significantly lower levels of agreement that the Bank effectively monitors and evaluates the projects and programs it supports and the Bank’s “safeguard policy” requirements are reasonable compared to respondents from Outside Pristina. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Working with the World Bank increases 8.2 Kosovo’s institutional capacity 7.8 The World Bank treats clients and stakeholders 7.8 in Kosovo with respect 8.3 The World Bank's teams and visits are well 7.8 coordinated The World Bank effectively monitors and 7.8 evaluates the projects and programs it 7.8 supports The World Bank provides effective 7.7 implementation support Where country systems are adequate, the 7.6 World Bank makes appropriate use of them^ The World Bank ensures consistency and 7.5 continuity through staff changes The World Bank’s conditions on its lending are 7.2 reasonable The World Bank's “Safeguard Policy” 7.1 requirements are reasonable The World Bank's approvals and reviews are 7.0 done in a timely fashion FY 2013 6.0 FY 2006 The World Bank disburses funds promptly* 7.3 "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") (* Significantly different between FY13 and FY06 country surveys) ^Indicator Question 28 The World Bank Kosovo Country Survey 2013 VII. How the World Bank Operates (continued) The World Bank as an Effective Development Partner  Respondents from this year’s country survey had statistically similar ratings for the Bank’s flexibility in terms of changing country circumstances, staff accesibility, and its straighforwardness and honesty compared to respondents from the FY ’09 survey (7.2, 7.3, and 8.0, respectively).  Respondents across stakeholder groups gave statistically similar ratings for all of the following qualities of the Bank as an effective development partner, including the Bank’s “collaboration with the government”, “with other donors”, and “with groups outside the government” and Bank’s “responsiveness” and “openness” which are indicator qualities.  Respondents from Pristina had significant lower ratings for the Bank’s responsivenss, its speed in which it gets things accomplished on the ground, and Bank’s follow through over time compared to respondents from Outside Pristina. Mean Rating 1 2 3 4 5 6 7 8 9 10 Collaboration with the Government^ 8.2 Collaboration with other donors^ 8.0 Straightforwardness and honesty 8.0 Responsiveness^ 7.5 Flexibility (in terms of the institution’s products 7.5 and services) Openness^ 7.4 Flexibility (in terms of changing country 7.3 circumstances) Being inclusive 7.2 Staff accessibility 7.1 Follow through over time 7.1 The speed in which it gets things accomplished 6.8 on the ground Collaboration with groups outside of the 6.8 Government^ "To what extent is the World Bank an effective development partner in Kosovo?" (1-"To no degree at all", 10-"To a very significant degree") ^Indicator Question The World Bank is Adequately Staffed in Kosovo Mean Ratings 1 2 3 4 5 6 7 8 9 10 All respondents 6.8 "To what extent do you believe the World Bank is adequately staffed in Kosovo?" (1-"to no degree at all", 10-"To a very significant degree") 29 The World Bank Kosovo Country Survey 2013 VIII. World Bank Knowledge and Instruments Meeting Kosovo’s Knowledge Needs (Indicator Question)  Respondents across all stakeholder groups and geographic locations had statistically similar levels of agreement that the Bank meets Kosovo’ needs for knowledge services. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 6.3 Other 6.7 Employee of a Ministry/ Ministerial 6.4 Department/ Implementation Agency NGO 6.4 Local Government 6.2 PMU/Consultant/ Contractor on Bank project 5.9 "The World Bank meets Kosovo's needs for knowledge services" (1-"Strongly disagree", 10-"Strongly agree") 30 The World Bank Kosovo Country Survey 2013 VIII. World Bank Knowledge and Instruments (continued) Knowledge: Focusing Bank Research Percentage of Respondents (N=99) Domestic private sector development 40% Education 31% Public sector governance/ reform 27% Economic growth 23% Energy 21% Poverty reduction 19% Anti corruption 17% Agricultural development 17% Health 17% Law and justice 16% Foreign direct investment 11% Job creation/employment 10% Rural development 6% Trade and exports 5% Social cohesion 4% “When thinking about the development challenges in Kosovo, where do you believe it would be most valuable for the World Bank to focus its knowledge work and activities in the next few years? (Choose no more than THREE)” (Respondents chose from a list. Responses combined.) 31 The World Bank Kosovo Country Survey 2013 VIII. World Bank Knowledge and Instruments (continued) Qualities of the Bank’s Knowledge Work and Activities  Respondents in this year’s country survey had significantly lower ratings for the extent to which the Bank’s knowledge work and activities are useful in terms of the work you do compared to respondents in the FY ’06 country survey (8.3).  Respondents across stakeholder groups gave statistically similar ratings for all the following qualities of the Bank’s knowledge work and activities including the indicator quality that the Bank’s knowledge work and activities are adaptable to Kosovo’s specific development challenges and country circumstances.  Respondents in Pristina gave significant lower ratings for the extent to which the Bank’s knowledge work and activities are translated enough into local language compared to respondents from Outside Pristina. Mean Rating 1 2 3 4 5 6 7 8 9 10 Are source of relevant information on global 7.7 good practices Are useful in terms of the work you do* 7.7 Provide feasible recommendations 7.5 Are translated enough into local language 7.3 Are relevant to Kosovo's development 7.3 priorities Are accessible (well written and easy to 7.3 understand) Are adequately disseminated 7.2 Are adaptable to Kosovo’s specific development challenges and country 7.1 circumstances^ Include appropriate level of stakeholder 6.8 involvement during preparation Are timely 6.5 "In Kosovo, to what extent do you believe that the World Bank’s knowledge work and activities:" (1-"To no degree at all", 10-"To a very significant degree") (* Significantly different between FY13 and FY06 country surveys) ^Indicator Question 32 The World Bank Kosovo Country Survey 2013 VIII. World Bank Knowledge and Instruments (continued) Contribution of the Bank’s Knowledge Work and Activities (Indicator Question)  Respondents across all stakeholder groups and geographic locations gave statistically similar ratings for the significance of the contribution that the World Bank’s knowledge work and activities make to development results in Kosovo. Mean Significance Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.8 NGO 8.1 Other 8.1 Local Government 8.0 Employee of a Ministry/ Ministerial 6.8 Department/ Implementation Agency PMU/Consultant/ Contractor on Bank project 6.6 "Overall, how significant a contribution do you believe the World Bank's knowledge work and activities make to development results in your country?" (1-"Not significant at all", 10-"Very significant") 33 The World Bank Kosovo Country Survey 2013 VIII. World Bank Knowledge and Instruments (continued) Technical Quality of the Bank’s Knowledge Work and Activities (Indicator Question)  Respondents from other organizations, local governments and NGOs gave the highest ratings for the technical quality of the World Bank’s knowledge work and activities, whereas employees of ministries/ministerial departments/implementation agencies tended to give significantly lower ratings.  Respondents across geographic locations gave statistically similar ratings for the technical quality of the World Bank’s knowledge work and activities. Mean Technical Quality Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.8 Other 8.3 Local Government 8.0 NGO 8.0 PMU/Consultant/ Contractor on Bank project 7.0 Employee of a Ministry/ Ministerial 6.3 Department/ Implementation Agency "Overall, how would you rate the technical quality of the World Bank's knowlege work and activities?" (1-"Very low technical quality", 10-"Very high technical quality") 34 The World Bank Kosovo Country Survey 2013 VIII. World Bank Knowledge and Instruments (continued) Most Effective Instruments Percentage of Respondents (N=100) Investment lending 38% Capacity development 37% Co-financing arrangements 23% Policy based lending / budget support to the 21% Government Technical assistance 20% Emergency Recovery lending 12% Knowledge products/services 10% Sector-wide approaches 10% Trust Fund management 7% Don’t know 6% Other 4% “Which World Bank instruments do you believe are the MOST effective in reducing poverty in Kosovo? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) 35 The World Bank Kosovo Country Survey 2013 VIII. World Bank Knowledge and Instruments (continued) Meeting Kosovo’s Needs for Financial Instruments (Indicator Question)  Respondents across all stakeholder groups and geographic locations had statistically similar levels of agreement that the Bank’s financial instruments meet Kosovo’ needs. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 6.3 Other 6.7 Local Government 6.3 NGO 6.1 PMU/Consultant/ Contractor on Bank 6.0 project Employee of a Ministry/ Ministerial 5.9 Department/ Implementation Agency "The World Bank's financial instruments meet the needs of Kosovo" (1-"Strongly disagree", 10-"Strongly agree") 36 The World Bank Kosovo Country Survey 2013 IX. The Future Role of the World Bank in Kosovo Role Significance  Respondents from local governments and NGOs gave the highest ratings for the significance of the Bank’s future role in Kosovo’s development, whereas employees of ministries/ministerial departments/implementation agencies tended to give significantly lower ratings.  Respondents across geographic locations gave statistically similar ratings for the significance of the Bank’s future role in Kosovo’s development. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 9.1 Local Government 9.6 NGO 9.3 PMU/Consultant/ Contractor on Bank 9.2 project Other 8.8 Employee of a Ministry/ Ministerial 8.1 Department/ Implementation Agency "How significant a role do you believe the World Bank SHOULD play in Kosovo' development in the near future?" (1-"Not a significant role at all", 10-"Very significant role") 37 The World Bank Kosovo Country Survey 2013 IX. The Future Role of the World Bank in Kosovo (continued) Making the World Bank of Greater Value Percentage of Respondents (N=95) Reach out more to groups outside of government 42% Reduce the complexity of obtaining World Bank financing 35% Improve the quality of its experts as related to Kosovo’s specific challenges 32% Provide more adequate data/knowledge/statistics/figures on Kosovo’s 17% economy Offer more innovative financial products 16% Work faster 11% Offer more innovative knowledge services 10% Increase the level of World Bank staffing in Kosovo’s office 10% Ensure greater selectivity in its work 8% Improve the competitiveness of its financing compared to markets 8% Focus primarily on advocacy issues 4% Other 3% "Which of the following SHOULD the World Bank do to make itself of greater value in Kosovo? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 38 The World Bank Kosovo Country Survey 2013 IX. The Future Role of the World Bank in Kosovo (continued) Collaborating with Stakeholders in Kosovo Percentage of Respondents (N=101) Private sector 48% Local Government 31% NGOs 29% Academia/think tanks/research institutes 24% Donor community 18% Emerging donors 11% Beneficiaries 11% Parliament 6% Media 6% Regional organizations 5% UN agencies 3% Foundations 3% Community Based Organizations 2% Faith based organizations 2% Other 1% "In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there?" (Respondents chose from a list. Responses combined.) 39 The World Bank Kosovo Country Survey 2013 X. Communication and Openness Information Sources  Respondents from the FY ’06 survey* indicated that they got most of their information about the economic and social development issues in Kosovo from websites (63%) and local newspapers (54%). Percentage of Respondents (N=99) Internet 64% Local newspapers 54% Local television 52% Social media 9% International television 5% Periodicals 5% International newspapers 3% Local radio 2% Other 1% "How do you get most of your information about economic and social development issues in Kosovo? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY ’13 survey were provided in the FY ’06 survey. 40 The World Bank Kosovo Country Survey 2013 X. Communication and Openness (continued) Preferred Information Sources Percentage of Respondents (N=98) World Bank website 60% World Bank seminars/workshops/conferences 41% e-Newsletters 32% Direct contact with World Bank 32% World Bank publications and other written 12% materials Social media 8% Instant messaging 3% Other 2% "How would you prefer to receive information from the World Bank? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 41 The World Bank Kosovo Country Survey 2013 X. Communication and Openness (continued) Access to Information  Respondents from PMUs, consultants/contractors working on Bank projects were most likely to be aware of the Bank’s Informational Policy, whereas respondents from NGOs were significantly less likely to be aware of it. Percentage of Respondents (N=86) Yes 40% No 60% "Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not on a list of exceptions?" Percentage of Respondents (N=86) Yes 28% No 72% "Have you requested information from the World Bank on its activities in the past year?" Percentage of Respondents (N=25) Yes 88% No 12% "Were you able to obtain this information?" 42 The World Bank Kosovo Country Survey 2013 X. Communication and Openness (continued) Access to Information (continued) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I use/consult World Bank data more currently 6.7 than I did a few years ago "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree”) Internet Access  Respondents from Outside Pristina were significantly less likely to have access to the Internet than respondents from Pristina. Percentage of Respondents (N=91) Yes 93% No 7% "Do you have access to the Internet?" 43 The World Bank Kosovo Country Survey 2013 X. Communication and Openness (continued) Website Usage  Respondents from PMUs and consultants/contractors working on Bank projects were most likely to have used the World Bank website, whereas respondents from other organizations and local governments were significantly less likely to have done so.  Respondents from Pristina were significantly more likely to have used the Bank website than respondents from Outside Pristina. Percentage of Respondents (FY 2013 N=90; FY 2006 N=67) 79% Yes 67% 21% No FY 2013 33% FY 2006 "Do you use/have you used the World Bank website?" Percentage of Respondents (FY 2013 N=84; FY 2006 N=43) 68% The World Bank’s country website 65% 32% The World Bank’s main website 35% FY 2013 FY 2006 "Which do you primarily use?" 44 The World Bank Kosovo Country Survey 2013 X. Communication and Openness (continued) Website Evaluation  Respondents in this year’s country survey tended to have significantly higher levels of agreement that “I find the information on the World Bank’s website useful” compared to respondents from the FY ’06 country survey. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I find the information on the World Bank’s 8.1 websites useful* 6.9 I find the World Bank websites easy to 7.5 navigate 6.8 FY 2013 "Please rate how much you agree with the following" (1-"Strongly disagree", 10-"Strongly agree”) FY 2006 (* Significantly different between FY13 and FY06 country surveys) Information Sharing  Respondents in this year’s country survey tended to give significantly higher levels of agreement that “the World Bank is responsive to my information requests and inquires” and “when I need information from the World Bank I know how to find it” compared to respondents from the FY ’06 country survey. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank is responsive to my 8.0 information requests and inquiries* 6.2 When I need information from the World 7.6 Bank I know how to find it* 6.0 "Please rate how much you agree with the following statements" FY 2013 (1-"Strongly disagree", 10-"Strongly agree”) FY 2006 (*Significantly different between FY 2013 and FY 2006) 45 The World Bank Kosovo Country Survey 2013 XI. Appendices A. Responses to All Questions across All Respondents ..................... 47 B. Responses to All Questions by Stakeholder Groups ..................... 63 C. Responses to All Questions by Geographic Locations ................... 82 D. Responses to All Questions by Year.............................................. 94 E. Indicator Questions as a Function of Exposure to the Bank .......... 97 F. World Bank Country Survey ‘13 – Kosovo Questionnaire ............ 98 Kosovo 46 The World Bank Kosovo Country Survey 2013 Appendix A: Responses to All Questions across All Respondents (N=101) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Kosovo Percentage of Respondents 1. In general would you say that Kosovo is headed in ... ? (N=100) The right direction 59.0% The wrong direction 13.0% Not sure 28.0% 2. Listed below are a number of development priorities in Kosovo. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Kosovo? (Choose no more than THREE) (Responses Combined; N=99) Education 37.4% Job creation/employment 31.3% Economic growth 26.3% Law and justice 25.3% Anti corruption 25.3% Domestic private sector development 22.2% Public sector governance/ reform 16.2% Poverty reduction 13.1% Foreign direct investment 13.1% Social protection 12.1% Health 12.1% Agricultural development 11.1% Security/stabilization/reconstruction 10.1% Energy 8.1% Trade and exports 5.1% Global/regional integration 5.1% Rural development 4.0% Transport 4.0% Social cohesion 2.0% Crime and violence 2.0% Regional conflict and tensions 2.0% Water and sanitation 2.0% Natural resource management 2.0% Gender 1.0% Environmental sustainability 1.0% Equality of opportunity 1.0% Climate change 1.0% Local governance and institutions 1.0% Regulatory framework 1.0% Financial markets 0.0% Urban development 0.0% Food security 0.0% Communicable/non-communicable diseases 0.0% Basic infrastructure 0.0% Disaster management 0.0% Information and communications technology 0.0% 47 The World Bank Kosovo Country Survey 2013 A. General Issues Facing Kosovo (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in Kosovo? (Choose no more than THREE) (Responses Combined; N=100) Economic growth 57.0% Anti corruption 32.0% Job creation/employment 31.0% Agricultural development 26.0% Domestic private sector development 26.0% Rural development 19.0% Foreign direct investment 18.0% Education 17.0% Law and justice 13.0% Public sector governance/ reform 8.0% Global/regional integration 7.0% Social protection 7.0% Trade and exports 5.0% Equality of opportunity 4.0% Local governance and institutions 4.0% Security/stabilization/reconstruction 3.0% Energy 3.0% Health 3.0% Regulatory framework 2.0% Transport 2.0% Crime and violence 2.0% Natural resource management 2.0% Water and sanitation 1.0% Gender 1.0% Urban development 1.0% Basic infrastructure 1.0% Disaster management 1.0% Climate change 0.0% Regional conflict and tensions 0.0% Communicable/non-communicable diseases 0.0% Information and communications technology 0.0% Social cohesion 0.0% Environmental sustainability 0.0% Financial markets 0.0% Food security 0.0% 48 The World Bank Kosovo Country Survey 2013 A. General Issues Facing Kosovo (continued) 4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Percentage of Respondents Kosovo? (Choose no more than THREE) (Responses Combined; N=99) Foreign direct investment 37.4% Agricultural development 36.4% Anti corruption 33.3% Domestic private sector development 28.3% Job creation/employment 21.2% Energy 18.2% Public sector governance/ reform 16.2% Education 16.2% Natural resource management 13.1% Rural development 13.1% Trade and exports 13.1% Global/regional integration 11.1% Law and justice 10.1% Local governance and institutions 5.1% Basic infrastructure 5.1% Security/stabilization/reconstruction 4.0% Information and communications technology 3.0% Equality of opportunity 3.0% Regulatory framework 2.0% Environmental sustainability 1.0% Gender 1.0% Social cohesion 1.0% Financial markets 1.0% Urban development 1.0% Food security 1.0% Social protection 0.0% Climate change 0.0% Disaster management 0.0% Regional conflict and tensions 0.0% Water and sanitation 0.0% Communicable/non-communicable diseases 0.0% Transport 0.0% Health 0.0% Crime and violence 0.0% 49 The World Bank Kosovo Country Survey 2013 A. General Issues Facing Kosovo (continued) 5. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Kosovo? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=94) Consistent economic growth 45.7% Better employment opportunities for young people 41.5% Education and training that better ensure job opportunity 39.4% Better entrepreneurial opportunities 22.3% A growing middle class 17.0% Greater voice and participation for citizens to help ensure greater accountability 9.6% Better employment opportunities for women 6.4% Better opportunity for the poor who live in rural areas 5.3% Greater access to micro-finance for the poor 3.2% Greater access to health and nutrition for citizens 3.2% Better quality public services 2.1% Better opportunity for the poor who live in urban areas 1.1% Other 1.1% B. Overall Attitudes toward the World Bank Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank in Kosovo? 100 0 6.59 2.40 (1-Not familiar at all, 10-Extremely familiar) Overall Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank's effectiveness 91 9 7.03 2.22 in Kosovo? (1-Not effective at all, 10-Very effective) Staff Preparedness* N DK Mean SD 3. To what extent do you believe the World Bank’s staff is well prepared to help Kosovo solve its most complicated development challenges? 83 17 7.29 2.06 (1-To no degree at all, 10-To a very significant degree) 50 The World Bank Kosovo Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) 4. When thinking about how the World Bank can have the most impact on development results in Kosovo, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Kosovo? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=101) Job creation/employment 28.7% Domestic private sector development 26.7% Economic growth 26.7% Poverty reduction 25.7% Education 25.7% Agricultural development 19.8% Foreign direct investment 17.8% Public sector governance/ reform 15.8% Rural development 12.9% Law and justice 12.9% Health 9.9% Energy 8.9% Social protection 7.9% Financial markets 7.9% Global/regional integration 7.9% Anti corruption 6.9% Natural resource management 5.0% Basic infrastructure 4.0% Environmental sustainability 4.0% Trade and exports 3.0% Security/stabilization/reconstruction 3.0% Equality of opportunity 3.0% Water and sanitation 2.0% Social cohesion 2.0% Information and communications technology 1.0% Transport 1.0% Gender 1.0% Disaster management 1.0% Crime and violence 0.0% Urban development 0.0% Regional conflict and tensions 0.0% Food security 0.0% Climate change 0.0% Local governance and institutions 0.0% Regulatory framework 0.0% Communicable/non-communicable diseases 0.0% 51 The World Bank Kosovo Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) 5. When thinking about the World Bank’s role, which activity do Percentage of Respondents (N=95) nd you believe is of greatest VALUE and which activity is of second Greatest 2 Greatest greatest value in Kosovo? Value Value Combined Financial resources: investment lending 38.9% 9.8% 48.7% Financial resources: policy based lending / budget support to the 26.3% 10.9% 37.2% Government Training/capacity building 7.4% 16.3% 23.7% Donor coordination 6.3% 9.8% 16.1% Mobilizing third party financial resources 5.3% 9.8% 15.0% Strategy formulation 5.3% 8.7% 14.0% Studies/analyses 5.3% 7.6% 12.9% Policy advice 2.1% 9.8% 11.9% Technical assistance 3.2% 8.7% 11.9% Data 0.0% 4.3% 4.3% Convening/facilitating 0.0% 2.2% 2.2% Linkage to non-Bank expertise 0.0% 1.1% 1.1% Other 0.0% 1.1% 1.1% 6. Which of the following do you identify as the World Bank’s greatest Percentage of Respondents WEAKNESSES in its work in Kosovo? (Choose no more than TWO) (Responses Combined; N=98) Not adequately sensitive to political/social realities in Kosovo 27.6% World Bank processes too slow and complex 20.4% Not enough public disclosure of its work 17.3% Too influenced by developed countries 14.3% Not willing to honestly criticize policies and reform efforts in the country 13.3% Not collaborating enough with non-state actors 13.3% Not exploring alternative policy options 12.2% Not aligned with country priorities 12.2% Inadequate number of World Bank staff members located in the country 10.2% Not focused enough on issues that are unique to post-conflict countries 7.1% The credibility of its knowledge/data 6.1% Too bureaucratic in its operational policies and procedures 5.1% Other 5.1% Not aligned with other donors’ work 4.1% Its advice and strategies do not lend themselves to practical problem solving 4.1% Staff too inaccessible 3.1% Imposing technocratic solutions without regard to political realities 3.1% Not client focused 2.0% Arrogant in its approach 1.0% 52 The World Bank Kosovo Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) 7. Which World Bank instruments do you believe are the MOST effective in Percentage of Respondents reducing poverty in Kosovo? (Choose no more than TWO) (Responses Combined; N=100) Investment lending 38.0% Capacity development 37.0% Co-financing arrangements 23.0% Policy based lending / budget support to the Government 21.0% Technical assistance 20.0% Emergency Recovery lending 12.0% Knowledge products/services 10.0% Sector-wide approaches 10.0% Trust Fund management 7.0% Don’t know 6.0% Other 4.0% 8. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results Percentage of Respondents there? (Choose no more than TWO) (Responses Combined; N=101) Private sector 47.5% Local Government 30.7% NGOs 28.7% Academia/think tanks/research institutes 23.8% Donor community 17.8% Emerging donors 10.9% Beneficiaries 10.9% Parliament 5.9% Media 5.9% Regional organizations 5.0% UN agencies 3.0% Foundations 3.0% Community Based Organizations 2.0% Faith based organizations 2.0% Other 1.0% UN and regional peace keeping forces 0.0% 53 The World Bank Kosovo Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) Level of Agreement To what extent do you agree with the following statements about the World Bank’s work in Kosovo? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 9. Overall the World Bank currently plays a relevant role in development 92 6 7.02 2.50 in Kosovo* 10. The World Bank’s work is aligned with what I consider the development 90 8 6.82 2.23 priorities for Kosovo* 11. The World Bank supports programs and strategies that are realistic for 87 11 7.52 2.15 Kosovo 12. The World Bank treats clients and stakeholders in Kosovo with respect 85 11 7.82 2.28 To what extent is the World Bank an effective development partner in Degree Kosovo, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 13. Responsiveness* 77 15 7.55 2.30 14. Flexibility (in terms of the institution’s products and services) 79 14 7.53 2.07 15. Flexibility (in terms of changing country circumstances) 79 13 7.32 2.22 16. Being inclusive 78 14 7.17 2.21 17. Openness* 81 11 7.36 2.20 18. Staff accessibility 84 8 7.13 2.24 19. Straightforwardness and honesty 80 13 7.95 1.95 20. Collaboration with groups outside of the Government* 72 18 6.83 2.42 21. Collaboration with the Government* 83 11 8.18 1.76 22. Collaboration with other donors* 74 17 7.97 2.07 23. The speed in which it gets things accomplished on the ground 74 18 6.84 2.35 24. Follow through over time 75 15 7.05 2.59 25. When World Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than Percentage of Respondents THREE) (Responses Combined; N=101) The Government works inefficiently 47.5% Lack of/inadequate levels of capacity in Government 36.6% There is not an adequate level of citizen/civil society participation 29.7% Reforms are not well thought out in light of country challenges 28.7% The World Bank works too slowly 21.8% Political pressures and obstacles 21.8% Poor donor coordination 20.8% The World Bank is not sensitive enough to political/social realities on the ground 17.8% Inadequate funding 17.8% Ongoing conflict and instability 7.9% The World Bank does not do adequate follow through/follow-up 6.9% Other 3.0% 54 The World Bank Kosovo Country Survey 2013 C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it Effectiveness does in the following areas of development in Kosovo? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Anti corruption 78 16 4.87 2.78 2. Information and communications technology 67 25 7.01 2.06 3. Transport 68 24 6.91 2.22 4. Crime and violence 62 31 4.90 2.71 5. Regional conflict and tensions 61 32 5.66 2.32 6. Law and justice 73 21 5.85 2.47 7. Urban development 72 21 6.10 2.28 8. Environmental sustainability 75 17 6.39 2.25 9. Regulatory framework 67 24 6.91 1.90 10. Basic infrastructure 71 21 7.31 1.80 11. Communicable/non-communicable diseases 59 32 6.19 2.46 12. Poverty reduction 80 13 5.66 2.58 13. Gender 74 18 6.68 2.23 14. Domestic private sector development 82 11 5.90 2.50 15. Foreign direct investment 78 15 5.97 2.49 16. Local governance and institutions 75 17 6.56 2.08 17. Water and sanitation 66 25 6.73 2.25 18. Trade and exports 70 23 6.29 2.49 19. Economic growth 82 12 6.04 2.65 20. Energy 77 13 6.81 2.55 21. Disaster management 50 42 5.90 2.73 22. Public sector governance/ reform 76 17 6.59 2.52 23. Job creation/employment 81 13 5.54 2.75 24. Social cohesion 64 29 5.80 2.66 25. Financial markets 61 32 5.75 2.46 26. Equality of opportunity 69 24 6.72 2.22 27. Health 79 14 6.10 2.56 28. Rural development 80 12 6.13 2.58 29. Global/regional integration 65 27 6.05 2.50 30. Food security 68 25 5.82 2.74 31. Education 74 17 6.36 2.41 32. Security/stabilization/reconstruction 68 24 6.53 2.29 33. Social protection 63 29 5.40 2.71 34. Climate change 51 42 6.02 2.69 35. Agricultural development 84 11 6.73 2.14 36. Natural resource management 70 24 5.79 2.59 55 The World Bank Kosovo Country Survey 2013 C. World Bank Effectiveness and Results(continued) Achieving Development Results N DK Mean SD 37. To what extent does the World Bank’s work help to achieve development results in Kosovo?* (1-To no degree at all, 10-To a very 90 9 6.57 2.25 significant degree) Building/Strengthening Country Systems N DK Mean SD 38. To what extent does the World Bank help to build/strengthen existing country systems in Kosovo?* (1-To no degree at all, 10-To a very 88 12 6.89 1.97 significant degree) To what extent do you agree with the following statements about the World Bank in Kosovo? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 39. The World Bank’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Results, etc.) meet 84 15 6.27 2.32 the needs of Kosovo* 40. The World Bank meets Kosovo’ needs for knowledge services 93 7 6.34 2.40 (e.g., research, analysis, data, technical assistance)* 56 The World Bank Kosovo Country Survey 2013 D. The World Bank’s Knowledge Work and Activities (i.e., Analysis, Studies, Research, Data, Reports, Conferences) 1. When thinking about the development challenges in Kosovo, where do you believe it would be most valuable for the World Bank to focus its knowledge Percentage of Respondents work and activities in the next few years? (Choose no more than THREE) (Responses Combined; N=99) Domestic private sector development 40.4% Education 31.3% Public sector governance/ reform 27.3% Economic growth 23.2% Energy 21.2% Poverty reduction 19.2% Anti corruption 17.2% Agricultural development 17.2% Health 17.2% Law and justice 16.2% Foreign direct investment 11.1% Job creation/employment 10.1% Rural development 6.1% Trade and exports 5.1% Social cohesion 4.0% Gender 3.0% Social protection 3.0% Financial markets 3.0% Natural resource management 3.0% Urban development 3.0% Disaster management 2.0% Water and sanitation 2.0% Climate change 2.0% Food security 1.0% Local governance and institutions 1.0% Environmental sustainability 1.0% Equality of opportunity 1.0% Regulatory framework 1.0% Basic infrastructure 1.0% Security/stabilization/reconstruction 1.0% Global/regional integration 1.0% Regional conflict and tensions 0.0% Crime and violence 0.0% Information and communications technology 0.0% Transport 0.0% Communicable/non-communicable diseases 0.0% 57 The World Bank Kosovo Country Survey 2013 D. The World Bank’s Knowledge Work and Activities (continued) (i.e., Analysis, Studies, Research, Data, Reports, Conferences) In Kosovo, to what extent do you believe that the World Bank’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 78 20 6.50 2.00 3. Include appropriate level of stakeholder involvement during 76 20 6.76 2.04 preparation 4. Are relevant to Kosovo's development priorities 82 14 7.29 2.08 5. Provide feasible recommendations 88 10 7.52 1.90 6. Are source of relevant information on global good practices 89 11 7.74 1.92 7. Are accessible (well written and easy to understand) 85 11 7.28 2.07 8. Are useful in terms of the work you do 88 9 7.68 2.04 9. Are adequately disseminated 87 10 7.22 1.98 10. Are translated enough into local language 82 13 7.33 2.49 11. Are adaptable to Kosovo’s specific development challenges and country 84 14 7.10 2.19 circumstances* Overall Evaluations N DK Mean SD 12. Overall, how significant a contribution do you believe the World Bank’s knowledge work and activities make to development results in your 95 5 7.78 2.07 country?* (1-Not significant at all, 10-Very significant) 13. Overall, how would you rate the technical quality of the World Bank's knowledge work and activities?* (1-Very low technical quality, 10-Very high 89 11 7.78 1.83 technical quality) 58 The World Bank Kosovo Country Survey 2013 E. Working with the World Bank To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank disburses funds promptly 74 23 6.01 2.60 2. The World Bank effectively monitors and evaluates the projects and 88 11 7.76 2.10 programs it supports 3. The World Bank's approvals and reviews are done in a timely fashion 79 18 7.04 2.36 4. The World Bank's “Safeguard Policy” requirements are reasonable 69 28 7.12 2.32 5. The World Bank’s conditions on its lending are reasonable 69 28 7.19 2.22 6. Working with the World Bank increases Kosovo’s institutional capacity 86 10 8.22 1.86 7. The World Bank ensures consistency and continuity through staff 66 28 7.53 2.28 changes 8. The World Bank's teams and visits are well coordinated 76 20 7.79 2.07 9. Where country systems are adequate, the World Bank makes 73 23 7.63 1.80 appropriate use of them 10. The World Bank provides effective implementation support 80 15 7.65 2.09 Adequate Staffing N DK Mean SD 11. To what extent do you believe the World Bank is adequately staffed in 78 21 6.83 2.19 Kosovo? (1-To no degree at all, 10-To a very significant degree) F. The Future Role of the World Bank in Kosovo Future Role of the World Bank N DK Mean SD 1. How significant a role do you believe the World Bank SHOULD play in Kosovo’ development in the near future? 97 3 9.13 1.29 (1-Not a significant role at all, 10-Very significant role) 2. Which of the following SHOULD the World Bank do to make itself of greater Percentage of Respondents value in Kosovo? (Choose no more than TWO) (Responses Combined; N=95) Reach out more to groups outside of government 42.1% Reduce the complexity of obtaining World Bank financing 34.7% Improve the quality of its experts as related to Kosovo’s specific challenges 31.6% Provide more adequate data/knowledge/statistics/figures on Kosovo’s economy 16.8% Offer more innovative financial products 15.8% Work faster 10.5% Offer more innovative knowledge services 9.5% Increase the level of World Bank staffing in Kosovo’s office 9.5% Ensure greater selectivity in its work 8.4% Improve the competitiveness of its financing compared to markets 8.4% Focus primarily on advocacy issues 4.2% Other 3.2% 59 The World Bank Kosovo Country Survey 2013 G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Kosovo? (Choose no more than TWO) (Responses Combined; N=99) Internet 63.6% Local newspapers 53.5% Local television 51.5% Social media 9.1% International television 5.1% Periodicals 5.1% International newspapers 3.0% Local radio 2.0% Other 1.0% International radio 0.0% Blogs 0.0% Mobile phones 0.0% Instant messaging 0.0% 2. How would you prefer to receive information from the World Bank? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=98) World Bank website 60.2% World Bank seminars/workshops/conferences 40.8% e-Newsletters 31.6% Direct contact with World Bank 31.6% World Bank publications and other written materials 12.2% Social media 8.2% Instant messaging 3.1% Other 2.0% Mobile phones 0.0% Blogs 0.0% 3. Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list Percentage of Respondents of exceptions? (N=86) Yes 39.5% No 60.5% 4. Have you requested information from the World Bank on its activities in the Percentage of Respondents past year? (N=86) Yes 27.9% No 72.1% Percentage of Respondents 5. Were you able to obtain this information? (N=25) Yes 88.0% No 12.0% 60 The World Bank Kosovo Country Survey 2013 G. Communication and Information Sharing (continued) Percentage of Respondents 6. Do you have access to the Internet? (N=91) Yes 93.4% No 6.6% Percentage of Respondents 7. Do you use/have used the World Bank website? (N=90) Yes 78.9% No 21.1% Percentage of Respondents 8. Which do you primarily use? (N=84) The World Bank's country website 67.9% The World Bank's main website 32.1% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 9. I use/consult World Bank data more often than I did a few years ago 88 9 6.70 2.43 10. I find the World Bank websites easy to navigate. 80 10 7.50 2.13 11. I find the information on the World Bank’s websites useful. 77 12 8.09 1.85 12. When I need information from the World Bank I know how to find it 86 10 7.63 2.20 (e.g., whom to call, where to reach them, etc.) 13. The World Bank is responsive to my information requests and inquiries 68 26 7.96 1.98 H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Please mark only ONE response) (N=99) Local Government Office or Staff 30.3% NGO 25.3% Other 12.1% Employee of a Ministry, Ministerial Department or Implementation Agency 8.1% Project Management Unit (PMU) overseeing implementation of project 7.1% Private Sector Organization 4.0% Academia/Research Institute/Think Tank 4.0% Consultant/Contractor working on World Bank supported Project/Program 3.0% Media 3.0% Multilateral Agency 1.0% Independent Government Institution 1.0% Judiciary Branch 1.0% 61 The World Bank Kosovo Country Survey 2013 H. Background Information (continued) 2. Please identify the primary specialization of your work. Percentage of Respondents (Please mark only ONE response) (N=97) Other 25.8% Public sector governance / public financial management / anti-corruption 18.6% Agriculture/ rural development / food security 12.4% Law and justice / regulatory framework 8.2% Education 7.2% Private sector development / foreign direct investment 6.2% Energy 4.1% Information and communications technology 4.1% Job creation/employment 4.1% Financial markets / banking 3.1% Natural resource management / environmental sustainability 2.1% Gender / equality of opportunity 1.0% Social protection 1.0% Urban development 1.0% Water and sanitation 1.0% 3. Currently, do you professionally collaborate/work with the World Bank in Percentage of Respondents your country? (N=99) Yes 39.4% No 60.6% 4. Which of the following describes most of your exposure to the World Bank in Percentage of Respondents Kosovo? (Choose no more than TWO) (Responses Combined; N=90) Collaborate as part of my professional duties 35.6% Use World Bank reports/data 34.4% Use World Bank website for information, data, research, etc. 33.3% Observer 27.8% Engage in World Bank related/sponsored events/activities 21.1% Percentage of Respondents 5. Which best represents your geographic location? (N=98) Pristina 38.8% Outside Pristina 61.2% 62 The World Bank Kosovo Country Survey 2013 Appendix B: Responses to All Questions by Stakeholder Groups A. General Issues facing Kosovo In general, would you say that Kosovo is headed in...?* Employee of a Ministry/ Ministerial PMU/Consultant/ Contractor Percentage of Respondents Department/ Implementation Agency on Bank project Local Government NGO Other The right direction 62.5% 50.0% 79.3% 36.0% 61.5% The wrong direction 0.0% 10.0% 0.0% 24.0% 23.1% Not sure 37.5% 40.0% 20.7% 40.0% 15.4% *Significantly different between stakeholder groups Listed below are a number of development priorities in Kosovo. Please identify which of the following you consider the most important development priorities in Kosovo? (Choose no more than THREE) Percentage of Respondents Employee of a Ministry/ Ministerial PMU/Consultant/ Contractor (Responses Combined) Department/ Implementation Agency on Bank project Local Government NGO Other Social protection 12.5% 0.0% 3.4% 16.0% 23.1% Transport 0.0% 0.0% 0.0% 8.0% 7.7% Security/stabilization/reconstruction 12.5% 20.0% 10.3% 12.0% 3.8% Public sector governance/ reform 25.0% 20.0% 13.8% 20.0% 11.5% Global/regional integration 12.5% 0.0% 3.4% 8.0% 3.8% Gender 0.0% 0.0% 0.0% 4.0% 0.0% Domestic private sector development* 50.0% 10.0% 34.5% 8.0% 19.2% Foreign direct investment 0.0% 20.0% 13.8% 4.0% 23.1% Water and sanitation 0.0% 0.0% 0.0% 4.0% 3.8% Energy 12.5% 10.0% 10.3% 4.0% 7.7% Regional conflict and tensions 0.0% 0.0% 0.0% 8.0% 0.0% Job creation/employment* 0.0% 60.0% 37.9% 20.0% 34.6% Rural development 0.0% 0.0% 3.4% 8.0% 3.8% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 0.0% 0.0% 4.0% 0.0% Equality of opportunity 0.0% 0.0% 0.0% 4.0% 0.0% Health 12.5% 30.0% 6.9% 4.0% 19.2% Education 62.5% 50.0% 44.8% 20.0% 34.6% Poverty reduction 12.5% 10.0% 17.2% 16.0% 3.8% Food security 0.0% 0.0% 0.0% 0.0% 0.0% Social cohesion 12.5% 10.0% 0.0% 0.0% 0.0% Climate change 0.0% 0.0% 3.4% 0.0% 0.0% Agricultural development 0.0% 10.0% 20.7% 8.0% 7.7% Trade and exports 0.0% 0.0% 0.0% 8.0% 11.5% Crime and violence 0.0% 0.0% 0.0% 4.0% 0.0% Economic growth 62.5% 20.0% 27.6% 24.0% 15.4% Law and justice 0.0% 10.0% 24.1% 24.0% 42.3% Regulatory framework* 12.5% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% Basic infrastructure 0.0% 0.0% 0.0% 0.0% 0.0% Local governance and institutions 0.0% 0.0% 0.0% 4.0% 0.0% Natural resource management 0.0% 0.0% 3.4% 0.0% 3.8% Anti corruption* 0.0% 20.0% 20.7% 48.0% 19.2% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 63 The World Bank Kosovo Country Survey 2013 A. General Issues facing Kosovo (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Kosovo? (Choose no more than THREE) Percentage of Respondents Employee of a Ministry/ Ministerial PMU/Consultant/ Contractor (Responses Combined) Department/ Implementation Agency on Bank project Local Government NGO Other Water and sanitation 0.0% 0.0% 0.0% 0.0% 3.8% Equality of opportunity 12.5% 0.0% 0.0% 8.0% 3.8% Economic growth 87.5% 40.0% 72.4% 48.0% 50.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% Regional conflict and tensions 0.0% 0.0% 0.0% 0.0% 0.0% Global/regional integration 12.5% 0.0% 6.9% 8.0% 7.7% Gender 0.0% 0.0% 0.0% 4.0% 0.0% Rural development 37.5% 20.0% 10.3% 28.0% 15.4% Urban development 0.0% 0.0% 0.0% 0.0% 3.8% Regulatory framework 0.0% 10.0% 0.0% 4.0% 0.0% Local governance and institutions 0.0% 0.0% 3.4% 8.0% 3.8% Basic infrastructure 0.0% 0.0% 0.0% 4.0% 0.0% Social protection 0.0% 10.0% 3.4% 16.0% 3.8% Law and justice 0.0% 0.0% 13.8% 8.0% 19.2% Transport 0.0% 0.0% 0.0% 0.0% 7.7% Crime and violence 0.0% 0.0% 0.0% 0.0% 7.7% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 0.0% 0.0% 0.0% 0.0% 0.0% Security/stabilization/reconstruction* 0.0% 20.0% 3.4% 0.0% 0.0% Anti corruption 25.0% 10.0% 34.5% 24.0% 42.3% Domestic private sector development 50.0% 20.0% 37.9% 16.0% 19.2% Foreign direct investment 37.5% 20.0% 17.2% 4.0% 23.1% Energy 0.0% 0.0% 6.9% 4.0% 0.0% Public sector governance/ reform 0.0% 0.0% 3.4% 20.0% 7.7% Social cohesion 0.0% 0.0% 0.0% 0.0% 0.0% Education* 0.0% 50.0% 6.9% 8.0% 30.8% Natural resource management 0.0% 0.0% 6.9% 0.0% 0.0% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 0.0% Health 0.0% 0.0% 3.4% 4.0% 3.8% Agricultural development 25.0% 30.0% 31.0% 28.0% 19.2% Disaster management 0.0% 0.0% 3.4% 0.0% 0.0% Job creation/employment 12.5% 60.0% 31.0% 36.0% 19.2% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 0.0% 0.0% 3.4% 8.0% 7.7% Food security 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 64 The World Bank Kosovo Country Survey 2013 A. General Issues facing Kosovo (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Kosovo? (Choose no more than THREE) Percentage of Respondents Employee of a Ministry/ Ministerial PMU/Consultant/ Contractor (Responses Combined) Department/ Implementation Agency on Bank project Local Government NGO Other Energy 0.0% 0.0% 27.6% 20.0% 15.4% Gender 0.0% 0.0% 0.0% 4.0% 0.0% Equality of opportunity 0.0% 0.0% 6.9% 0.0% 3.8% Global/regional integration 25.0% 0.0% 10.3% 8.0% 15.4% Social protection 0.0% 0.0% 0.0% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% Anti corruption* 0.0% 0.0% 44.8% 48.0% 26.9% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% Regional conflict and tensions 0.0% 0.0% 0.0% 0.0% 0.0% Rural development 25.0% 10.0% 6.9% 16.0% 15.4% Foreign direct investment 50.0% 70.0% 27.6% 28.0% 38.5% Urban development 0.0% 0.0% 0.0% 4.0% 0.0% Water and sanitation 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 25.0% 30.0% 0.0% 12.0% 19.2% Information and communications technology 0.0% 0.0% 3.4% 4.0% 3.8% Regulatory framework 0.0% 0.0% 0.0% 8.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% Social cohesion 0.0% 0.0% 3.4% 0.0% 0.0% Public sector governance/ reform* 25.0% 10.0% 6.9% 40.0% 3.8% Domestic private sector development* 25.0% 60.0% 37.9% 8.0% 26.9% Job creation/employment* 12.5% 10.0% 48.3% 8.0% 11.5% Agricultural development 37.5% 30.0% 37.9% 36.0% 38.5% Food security 0.0% 0.0% 0.0% 0.0% 3.8% Transport 0.0% 0.0% 0.0% 0.0% 0.0% Security/stabilization/reconstruction* 0.0% 20.0% 0.0% 0.0% 7.7% Education 25.0% 30.0% 6.9% 24.0% 11.5% Natural resource management 25.0% 10.0% 10.3% 4.0% 23.1% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 3.8% Health 0.0% 0.0% 0.0% 0.0% 0.0% Basic infrastructure 12.5% 10.0% 3.4% 8.0% 0.0% Law and justice 12.5% 0.0% 3.4% 12.0% 19.2% Local governance and institutions 0.0% 0.0% 13.8% 0.0% 3.8% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% Financial markets 0.0% 0.0% 0.0% 4.0% 0.0% *Significantly different between stakeholder groups 65 The World Bank Kosovo Country Survey 2013 A. General Issues facing Kosovo (continued) When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Kosovo? (Choose no more than TWO) Percentage of Respondents Employee of a Ministry/ Ministerial PMU/Consultant/ Contractor on (Responses Combined) Department/ Implementation Agency Bank project Local Government NGO Other A growing middle class* 14.3% 10.0% 6.9% 40.9% 12.0% Better employment opportunities for young 42.9% 60.0% 55.2% 18.2% 36.0% people Better employment opportunities for women 0.0% 0.0% 6.9% 13.6% 4.0% Education and training that better ensure job 57.1% 40.0% 37.9% 36.4% 40.0% opportunity Greater access to health and nutrition for 0.0% 0.0% 0.0% 4.5% 8.0% citizens Better entrepreneurial opportunities 0.0% 30.0% 34.5% 13.6% 20.0% Greater access to micro-finance for the poor 0.0% 0.0% 0.0% 9.1% 4.0% Better opportunity for the poor who live in rural 0.0% 0.0% 0.0% 9.1% 12.0% areas Better opportunity for the poor who live in 0.0% 0.0% 0.0% 4.5% 0.0% urban areas Consistent economic growth 71.4% 60.0% 51.7% 31.8% 36.0% Greater voice and participation for citizens to 14.3% 0.0% 0.0% 13.6% 20.0% help ensure greater accountability Better quality public services 0.0% 0.0% 0.0% 0.0% 8.0% Other 0.0% 0.0% 0.0% 4.5% 0.0% *Significantly different between stakeholder groups B. Overall Attitudes toward the World Bank Which of the following bes t des cribes your current pos ition? Em ployee of a Minis try/ Minis terial PMU/Cons ultant/ Contractor Departm ent/ Im plem entation Agency on Bank project Local Governm ent NGO Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How fam iliar are you with the work of the World Bank in 8 7.75 1.16 10 7.40 1.96 30 6.73 2.42 24 6.04 2.40 26 6.15 2.77 Kos ovo? (1-Not familiar at all, 10-Extremely familiar) Which of the following best describes your current position? Employee of a Ministry/ Ministerial PMU/Consultant/ Contractor Department/ Implementation Agency on Bank project Local Government NGO Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank’s 8 6.63 1.51 9 6.89 2.26 29 7.41 2.44 22 6.50 2.20 21 7.29 2.19 effectiveness in Kosovo? (1-Not effective at all, 10-Very effective) Which of the following bes t des cribes your current pos ition? Em ployee of a Minis try/ Minis terial PMU/Cons ultant/ Contractor Departm ent/ Im plem entation Agency on Bank project Local Governm ent NGO Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank's s taff is well prepared to help Kos ovo s olve 7 7.71 .49 9 7.33 2.78 23 7.61 2.10 20 6.90 2.02 22 7.27 2.14 its m os t com plicated developm ent challenges ? (1-To no degree at all, 10-To a very significant degree) 66 The World Bank Kosovo Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) When thinking about how the World Bank can have the most impact on development results in Kosovo, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Kosovo? (Choose no more than THREE) Percentage of Respondents Employee of a Ministry/ Ministerial PMU/Consultant/ Contractor (Responses Combined) Department/ Implementation Agency on Bank project Local Government NGO Other Social protection 0.0% 0.0% 10.0% 12.0% 7.7% Security/stabilization/reconstruction 0.0% 0.0% 10.0% 0.0% 0.0% Public sector governance/ reform 0.0% 10.0% 16.7% 28.0% 11.5% Transport 0.0% 0.0% 0.0% 4.0% 0.0% Poverty reduction 25.0% 10.0% 30.0% 24.0% 26.9% Global/regional integration* 37.5% 0.0% 0.0% 8.0% 11.5% Gender 0.0% 0.0% 0.0% 4.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% Rural development 25.0% 20.0% 0.0% 16.0% 15.4% Domestic private sector development* 50.0% 10.0% 46.7% 8.0% 23.1% Foreign direct investment 0.0% 0.0% 16.7% 16.0% 30.8% Water and sanitation 0.0% 0.0% 0.0% 0.0% 7.7% Energy 12.5% 30.0% 6.7% 4.0% 7.7% Social cohesion 0.0% 0.0% 0.0% 4.0% 3.8% Job creation/employment* 12.5% 20.0% 53.3% 28.0% 7.7% Financial markets* 37.5% 0.0% 0.0% 4.0% 11.5% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 20.0% 0.0% 4.0% 3.8% Equality of opportunity 0.0% 0.0% 0.0% 12.0% 0.0% Regional conflict and tensions 0.0% 0.0% 0.0% 0.0% 0.0% Health 0.0% 30.0% 13.3% 4.0% 7.7% Education* 25.0% 60.0% 16.7% 36.0% 15.4% Food security 0.0% 0.0% 0.0% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development 12.5% 20.0% 26.7% 8.0% 26.9% Trade and exports 0.0% 0.0% 0.0% 4.0% 7.7% Economic growth* 62.5% 50.0% 16.7% 24.0% 19.2% Law and justice 0.0% 0.0% 10.0% 16.0% 23.1% Local governance and institutions 0.0% 0.0% 0.0% 0.0% 0.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% Basic infrastructure 0.0% 0.0% 3.3% 8.0% 3.8% Natural resource management 0.0% 0.0% 6.7% 4.0% 7.7% Information and communications technology 0.0% 0.0% 0.0% 4.0% 0.0% Anti corruption 0.0% 10.0% 10.0% 8.0% 3.8% Disaster management 0.0% 0.0% 0.0% 0.0% 3.8% *Significantly different between stakeholder groups 67 The World Bank Kosovo Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Kosovo? Greatest Value Employee of a Ministry/ Ministerial PMU/Consultant/ Contractor Local Government Percentage of Respondents Department/ Implementation Agency on Bank project NGO Other Financial resources: investment lending 57.1% 50.0% 36.7% 43.5% 29.2% Financial resources: policy based lending / 14.3% 40.0% 33.3% 17.4% 25.0% budget support to the Government Mobilizing third party financial resources 14.3% 0.0% 10.0% 0.0% 4.2% Technical assistance 14.3% 0.0% 3.3% 0.0% 4.2% Policy advice 0.0% 0.0% 0.0% 4.3% 4.2% Donor coordination 0.0% 0.0% 3.3% 13.0% 4.2% Data 0.0% 0.0% 0.0% 0.0% 0.0% Training/capacity building 0.0% 10.0% 10.0% 0.0% 12.5% Studies/analyses 0.0% 0.0% 0.0% 13.0% 8.3% Convening/facilitating 0.0% 0.0% 0.0% 0.0% 0.0% Linkage to non-Bank expertise 0.0% 0.0% 0.0% 0.0% 0.0% Strategy formulation 0.0% 0.0% 3.3% 8.7% 8.3% Other 0.0% 0.0% 0.0% 0.0% 0.0% nd 2 Greatest Value Employee of a Ministry/ Ministerial PMU/Consultant/ Contractor Local Government Percentage of Respondents Department/ Implementation Agency on Bank project NGO Other Financial resources: investment lending 16.7% 20.0% 11.1% 0.0% 12.5% Financial resources: policy based lending / 50.0% 10.0% 0.0% 12.5% 8.3% budget support to the Government* Mobilizing third party financial resources 0.0% 10.0% 3.7% 16.7% 12.5% Technical assistance 0.0% 20.0% 3.7% 12.5% 8.3% Policy advice 16.7% 0.0% 3.7% 12.5% 16.7% Donor coordination 16.7% 0.0% 14.8% 8.3% 8.3% Data 0.0% 10.0% 7.4% 4.2% 0.0% Training/capacity building 0.0% 10.0% 29.6% 16.7% 8.3% Studies/analyses 0.0% 0.0% 7.4% 12.5% 8.3% Convening/facilitating 0.0% 10.0% 0.0% 0.0% 4.2% Linkage to non-Bank expertise 0.0% 0.0% 0.0% 0.0% 4.2% Strategy formulation 0.0% 10.0% 14.8% 4.2% 8.3% Other 0.0% 0.0% 3.7% 0.0% 0.0% *Significantly different between stakeholder groups 68 The World Bank Kosovo Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Kosovo? (Choose no more than TWO) Percentage of Respondents Employee of a Ministry/ Ministerial PMU/Consultant/ Contractor (Responses Combined) Department/ Implementation Agency on Bank project Local Government NGO Other Staff too inaccessible 0.0% 10.0% 0.0% 4.0% 4.0% Not exploring alternative policy options 12.5% 0.0% 13.3% 16.0% 12.0% Not adequately sensitive to political/social 25.0% 60.0% 36.7% 20.0% 12.0% realities in Kosovo* Not enough public disclosure of its work* 0.0% 20.0% 3.3% 40.0% 16.0% Arrogant in its approach 0.0% 0.0% 0.0% 0.0% 4.0% Not aligned with country priorities 12.5% 0.0% 23.3% 8.0% 8.0% The credibility of its knowledge/data 0.0% 0.0% 6.7% 8.0% 8.0% Not willing to honestly criticize policies and 0.0% 0.0% 20.0% 12.0% 16.0% reform efforts in the country Too influenced by developed countries* 37.5% 20.0% 26.7% 4.0% 0.0% Imposing technocratic solutions without 0.0% 20.0% 0.0% 0.0% 4.0% regard to political realities* World Bank processes too slow and 37.5% 10.0% 3.3% 20.0% 40.0% complex* Too bureaucratic in its operational policies 0.0% 10.0% 6.7% 4.0% 4.0% and procedures Not aligned with other donors’ work 12.5% 0.0% 6.7% 0.0% 4.0% Not collaborating enough with non-state 25.0% 0.0% 0.0% 32.0% 12.0% actors* Not client focused 0.0% 0.0% 0.0% 0.0% 8.0% Its advice and strategies do not lend 0.0% 0.0% 3.3% 4.0% 8.0% themselves to practical problem solving Not focused enough on issues that are 0.0% 0.0% 20.0% 0.0% 4.0% unique to post-conflict countries* Inadequate number of World Bank staff 25.0% 30.0% 13.3% 0.0% 4.0% members located in the country* Other 0.0% 0.0% 3.3% 12.0% 4.0% *Significantly different between stakeholder groups 69 The World Bank Kosovo Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) Which World Bank instruments do you believe are the MOST effective in reducing poverty in Kosovo? (Choose no more than TWO) Percentage of Respondents Employee of a Ministry/ Ministerial PMU/Consultant/ Contractor (Responses Combined) Department/ Implementation Agency on Bank project Local Government NGO Other Capacity development 50.0% 40.0% 43.3% 20.8% 42.3% Policy based lending / budget support to the 37.5% 10.0% 20.0% 20.8% 23.1% Government Knowledge products/services* 0.0% 0.0% 3.3% 25.0% 7.7% Investment lending 62.5% 70.0% 33.3% 25.0% 34.6% Technical assistance 0.0% 20.0% 20.0% 33.3% 15.4% Trust Fund management* 0.0% 0.0% 20.0% 0.0% 0.0% Co-financing arrangements 50.0% 20.0% 23.3% 4.2% 30.8% Sector-wide approaches 0.0% 10.0% 3.3% 25.0% 7.7% Emergency Recovery lending 0.0% 10.0% 20.0% 12.5% 7.7% Other 0.0% 0.0% 6.7% 4.2% 3.8% Don’t know 0.0% 10.0% 0.0% 12.5% 7.7% *Significantly different between stakeholder groups In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents Employee of a Ministry/ Ministerial PMU/Consultant/ Contractor (Responses Combined) Department/ Implementation Agency on Bank project Local Government NGO Other NGOs* 25.0% 20.0% 6.7% 80.0% 11.5% Local Government* 25.0% 0.0% 53.3% 24.0% 23.1% Beneficiaries 0.0% 30.0% 6.7% 4.0% 19.2% Private sector 37.5% 80.0% 33.3% 52.0% 53.8% Community Based Organizations* 12.5% 0.0% 0.0% 0.0% 0.0% Donor community 50.0% 10.0% 23.3% 16.0% 7.7% Foundations 0.0% 10.0% 3.3% 0.0% 3.8% Academia/think tanks/research institutes* 50.0% 0.0% 23.3% 8.0% 38.5% Parliament 0.0% 10.0% 6.7% 4.0% 3.8% Media 0.0% 20.0% 3.3% 0.0% 11.5% Faith based organizations 0.0% 0.0% 3.3% 0.0% 3.8% UN and regional peace keeping forces 0.0% 0.0% 0.0% 0.0% 0.0% Emerging donors 0.0% 0.0% 20.0% 8.0% 11.5% UN agencies 0.0% 10.0% 3.3% 0.0% 3.8% Regional organizations 0.0% 10.0% 6.7% 4.0% 3.8% Other 0.0% 0.0% 3.3% 0.0% 0.0% *Significantly different between stakeholder groups 70 The World Bank Kosovo Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) To what extent do you agree with the following statements about the World Bank’s work in Kosovo? (1-Strongly disagree, 10-Strongly agree) Which of the following bes t des cribes your current pos ition? Em ployee of a Minis try/ Minis terial PMU/Cons ultant/ Contractor Departm ent/ Im plem entation Agency on Bank project Local Governm ent NGO Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank currently plays a relevant role in 8 6.63 2.39 9 7.00 2.78 27 7.44 2.44 24 6.88 2.40 23 6.74 2.75 developm ent in Kos ovo The World Bank’s work is aligned with what I cons ider the 8 7.00 2.07 10 7.70 1.83 25 6.40 2.35 23 6.78 2.52 23 6.78 2.07 developm ent priorities for Kos ovo The World Bank s upports program s and s trategies that 8 7.00 2.56 10 7.40 1.96 23 8.13 2.24 22 7.45 1.95 23 7.09 2.17 are realis tic for Kos ovo The World Bank treats clients and s takeholders in Kos ovo 8 7.13 1.55 9 8.11 2.71 23 7.96 2.40 22 7.77 2.29 22 7.77 2.35 with res pect To what extent is the World Bank an effective development partner in Kosovo, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of a Ministry/ Ministerial PMU/Consultant/ Contractor Department/ Implementation Agency on Bank project Local Government NGO Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness 6 7.83 1.47 7 6.71 2.93 23 7.87 2.24 20 7.65 1.90 20 7.15 2.76 Flexibility (in terms of the institution’s products and 6 7.50 1.87 9 8.00 1.12 23 7.87 1.84 20 7.50 2.06 20 6.90 2.67 services) Flexibility (in terms of changing 6 7.00 2.45 8 8.00 1.20 22 7.45 2.02 21 7.52 2.20 21 6.71 2.69 country circumstances) Being inclusive 5 8.80 .45 8 7.63 2.45 22 6.86 2.57 22 6.91 1.85 20 7.10 2.29 Openness 6 7.67 1.75 10 6.80 2.25 21 7.29 2.22 22 7.41 2.13 21 7.48 2.50 Staff accessibility 5 7.60 1.52 10 7.20 2.74 23 6.65 2.33 22 7.45 2.09 23 7.09 2.29 Straightforwardness and 6 8.67 .52 9 8.00 2.06 25 7.76 2.15 20 7.40 2.09 19 8.42 1.71 honesty Collaboration with groups 6 7.50 1.64 6 6.50 1.05 21 7.33 2.50 20 6.40 2.64 18 6.44 2.59 outside of the Government Collaboration with the 7 8.43 1.81 9 8.11 2.42 25 8.08 2.00 23 8.00 1.62 18 8.39 1.29 Government Collaboration with other donors 5 8.20 2.95 10 7.90 2.56 21 7.71 2.08 19 8.21 1.96 18 7.89 1.81 The speed in which it gets things accomplished on the 6 6.50 2.35 9 6.44 1.42 23 7.57 2.37 18 6.89 2.40 17 5.94 2.49 ground Follow through over time 6 7.17 2.23 9 7.11 1.69 22 7.82 2.67 19 6.95 2.57 18 6.06 2.94 71 The World Bank Kosovo Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) When World Bank assisted reform efforts fail or are slow to take place, which THREE of the following would you attribute this to? (Choose no more than THREE) Percentage of Respondents Employee of a Ministry/ Ministerial PMU/Consultant/ Contractor (Responses Combined) Department/ Implementation Agency on Bank project Local Government NGO Other The World Bank works too slowly 12.5% 40.0% 20.0% 32.0% 11.5% The Government works inefficiently 25.0% 50.0% 53.3% 56.0% 42.3% There is not an adequate level of citizen/civil 50.0% 20.0% 23.3% 44.0% 23.1% society participation Poor donor coordination* 50.0% 10.0% 26.7% 0.0% 30.8% The World Bank does not do adequate 12.5% 0.0% 6.7% 4.0% 11.5% follow through/follow-up Lack of/inadequate levels of capacity in 25.0% 80.0% 26.7% 48.0% 19.2% Government* Political pressures and obstacles 0.0% 30.0% 20.0% 16.0% 30.8% Reforms are not well thought out in light of 50.0% 10.0% 26.7% 20.0% 38.5% country challenges The World Bank is not sensitive enough to 12.5% 20.0% 13.3% 20.0% 19.2% political/social realities on the ground Ongoing conflict and instability 0.0% 0.0% 10.0% 8.0% 11.5% Inadequate funding 12.5% 20.0% 26.7% 8.0% 15.4% Other 0.0% 0.0% 6.7% 0.0% 3.8% *Significantly different between stakeholder groups 72 The World Bank Kosovo Country Survey 2013 C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Kosovo? (1-Not effective at all, 10-Very effective) Which of the following bes t des cribes your current pos ition? Em ployee of a Minis try/ Minis terial PMU/Cons ultant/ Contractor Departm ent/ Im plem entation Agency on Bank project Local Governm ent NGO Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti corruption 6 4.17 2.56 6 4.83 .75 26 5.42 3.20 19 5.26 2.79 21 4.05 2.62 Inform ation and 7 6.14 2.41 7 6.57 1.62 23 7.87 1.71 13 7.23 2.09 17 6.24 2.19 com m unications technology Trans port 6 5.83 2.14 7 5.71 3.15 24 7.79 1.72 14 6.93 1.98 17 6.53 2.37 Crim e and violence 3 5.00 3.00 4 2.50 .58 23 5.65 2.66 15 5.13 2.83 17 4.24 2.73 Regional conflict and tens ions 3 5.33 1.53 5 6.20 2.28 22 6.23 2.09 15 5.47 2.23 16 4.94 2.82 Law and jus tice 6 6.67 1.86 7 5.57 1.90 23 5.96 2.74 16 6.44 2.22 21 5.14 2.65 Urban developm ent 6 6.33 1.03 6 5.17 3.06 24 6.63 2.18 18 6.06 1.76 18 5.67 2.87 Environm ental s us tainability 6 7.00 1.26 8 6.25 2.87 23 6.26 2.58 19 6.37 1.95 19 6.42 2.24 Regulatory fram ework 8 6.25 2.71 6 6.83 2.04 18 6.83 1.89 17 6.59 1.84 18 7.61 1.50 Bas ic infras tructure 6 7.83 .98 7 7.14 2.27 25 7.32 1.89 15 7.20 1.78 18 7.28 1.87 Com m unicable/non- 6 8.00 1.26 6 6.67 1.63 19 5.58 2.71 14 6.14 2.38 14 6.07 2.70 com m unicable dis eas es Poverty reduction 6 7.00 1.55 7 6.00 3.46 26 5.08 2.77 21 5.86 2.10 20 5.70 2.70 Gender* 6 7.33 1.86 6 6.00 2.68 25 7.68 1.82 18 5.78 2.37 19 6.21 2.18 Dom es tic private s ector 6 7.00 1.26 7 5.14 3.48 28 6.14 2.66 20 6.20 2.26 21 5.24 2.36 developm ent Foreign direct inves tm ent 6 6.00 2.53 7 6.14 2.34 27 6.15 2.70 19 6.32 2.26 19 5.32 2.56 Local governance and 6 6.83 .98 6 6.00 2.53 27 6.70 2.45 19 6.63 1.64 17 6.35 2.18 ins titutions Water and s anitation 5 8.00 1.41 5 8.00 2.35 23 6.09 2.43 17 6.71 2.14 16 6.88 2.16 Trade and exports 5 6.00 2.00 7 7.71 1.80 24 6.08 2.50 18 6.94 2.01 16 5.31 3.07 Econom ic growth 6 6.83 2.40 9 6.44 2.70 27 5.81 2.96 22 6.27 2.27 18 5.61 2.83 Energy 6 8.17 .75 8 7.13 2.36 26 6.23 3.05 20 7.00 2.38 17 6.82 2.40 Dis as ter m anagem ent 3 5.67 2.31 2 4.50 .71 20 5.60 2.93 14 6.50 2.82 11 6.00 2.76 Public s ector governance/ 6 7.50 2.88 7 6.86 2.73 25 6.36 2.63 21 6.76 2.45 17 6.29 2.44 reform Job creation/em ploym ent 6 6.83 2.64 6 6.33 3.72 26 5.15 2.87 23 6.00 2.58 20 4.90 2.51 Social cohes ion 6 6.83 2.40 5 5.40 4.22 18 5.28 2.47 18 6.22 2.60 17 5.65 2.64 Financial m arkets 5 5.80 3.27 6 5.33 3.33 19 5.58 1.98 15 6.27 2.58 16 5.63 2.53 Equality of opportunity 6 7.67 1.03 7 6.43 3.36 24 6.75 2.11 18 6.72 2.54 14 6.43 1.83 Health 6 7.83 1.33 7 5.57 2.07 26 5.58 2.84 20 6.95 2.06 20 5.60 2.78 Rural developm ent 6 6.67 1.75 9 6.78 2.54 26 5.62 3.01 20 6.35 2.39 19 6.11 2.47 Global/regional integration 6 6.33 2.73 6 5.83 2.23 22 5.68 2.77 16 6.38 2.58 15 6.20 2.24 Food s ecurity 5 7.60 2.30 7 6.00 2.31 25 5.24 3.00 15 6.73 2.34 16 5.25 2.74 Education 6 7.33 1.86 6 5.83 2.48 25 6.04 2.76 18 7.06 1.98 19 6.00 2.43 Security/s tabilization/ 5 7.00 1.58 6 6.17 3.31 25 6.92 2.40 16 6.63 2.28 16 5.81 1.94 recons truction Social protection 4 5.25 3.10 4 4.00 2.00 22 5.45 2.65 16 6.06 2.69 17 5.06 2.97 Clim ate change 3 8.00 1.00 5 6.20 3.49 18 5.72 2.49 11 6.64 2.84 14 5.43 2.82 Agricultural developm ent 6 7.83 .75 8 7.88 1.89 28 6.39 2.48 22 6.91 1.97 20 6.20 1.99 Natural res ource m anagem ent 5 7.80 .84 6 6.17 2.99 22 4.82 2.61 18 6.61 2.57 19 5.47 2.41 *Significantly different between stakeholder groups 73 The World Bank Kosovo Country Survey 2013 C. World Bank Effectiveness and Results (continued) Which of the following best describes your current position? Employee of a Ministry/ Ministerial PMU/Consultant/ Contractor Local Government NGO Other Department/ Implementation Agency on Bank project N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank’s work help to achieve 8 6.13 2.64 9 6.00 2.00 27 6.67 2.39 22 6.95 2.24 23 6.57 2.15 development results in Kosovo? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of a Ministry/ Ministerial PMU/Consultant/ Contractor Local Government NGO Other Department/ Implementation Agency on Bank project N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank help to build/strengthen 8 7.13 1.81 10 7.10 1.79 29 6.59 2.18 19 7.42 1.80 21 6.71 2.00 existing country systems in Kosovo? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank in Kosovo? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Ministry/ Ministerial PMU/Consultant/ Contractor Local Government NGO Other Department/ Implementation Agency on Bank project N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank’s financial instruments meet the needs of 7 5.86 2.79 8 6.00 2.67 23 6.35 2.35 24 6.13 2.56 21 6.71 1.82 Kosovo The World Bank meets Kosovo’s needs for knowledge 8 6.38 1.92 8 5.88 2.53 30 6.17 2.64 24 6.38 2.83 22 6.73 1.80 services 74 The World Bank Kosovo Country Survey 2013 D. The World Bank’s Knowledge When thinking about the development challenges in Kosovo, where do you believe it would be most valuable for the World Bank to focus its knowledge work and activities in the next few years? (Choose no more than THREE) Percentage of Respondents Employee of a Ministry/ Ministerial PMU/Consultant/ Contractor (Responses Combined) Department/ Implementation Agency on Bank project Local Government NGO Other Public sector governance/ reform 12.5% 0.0% 40.0% 32.0% 23.1% Gender 0.0% 0.0% 3.3% 8.0% 0.0% Social cohesion* 25.0% 0.0% 0.0% 8.0% 0.0% Domestic private sector development* 37.5% 60.0% 56.7% 16.0% 38.5% Foreign direct investment 0.0% 0.0% 6.7% 16.0% 19.2% Water and sanitation 12.5% 0.0% 0.0% 4.0% 0.0% Trade and exports 12.5% 0.0% 3.3% 0.0% 11.5% Energy 12.5% 90.0% 6.7% 12.0% 23.1% Regional conflict and tensions 0.0% 0.0% 0.0% 0.0% 0.0% Disaster management 0.0% 0.0% 6.7% 0.0% 0.0% Social protection 0.0% 10.0% 0.0% 4.0% 3.8% Climate change 0.0% 10.0% 0.0% 0.0% 3.8% Poverty reduction 25.0% 20.0% 16.7% 16.0% 23.1% Law and justice 12.5% 0.0% 23.3% 8.0% 23.1% Security/stabilization/reconstruction 0.0% 0.0% 3.3% 0.0% 0.0% Anti corruption 0.0% 0.0% 13.3% 32.0% 19.2% Financial markets 0.0% 0.0% 6.7% 0.0% 3.8% Equality of opportunity 0.0% 10.0% 0.0% 0.0% 0.0% Urban development 0.0% 0.0% 0.0% 12.0% 0.0% Education 25.0% 50.0% 23.3% 36.0% 30.8% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% Global/regional integration 0.0% 0.0% 3.3% 0.0% 0.0% Information and communications technology 0.0% 0.0% 0.0% 0.0% 0.0% Local governance and institutions 0.0% 0.0% 0.0% 4.0% 0.0% Transport 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development* 50.0% 20.0% 20.0% 4.0% 15.4% Natural resource management 12.5% 0.0% 6.7% 0.0% 0.0% Job creation/employment 0.0% 0.0% 3.3% 24.0% 11.5% Health 25.0% 30.0% 20.0% 12.0% 11.5% Economic growth* 25.0% 60.0% 10.0% 28.0% 19.2% Rural development 0.0% 0.0% 13.3% 4.0% 3.8% Food security 0.0% 0.0% 0.0% 0.0% 3.8% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 3.8% Regulatory framework 0.0% 10.0% 0.0% 0.0% 0.0% Basic infrastructure 0.0% 0.0% 0.0% 4.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 75 The World Bank Kosovo Country Survey 2013 D. The World Bank’s Knowledge (continued) In Kosovo, to what extent do you believe that the World Bank’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of a Ministry/ Ministerial PMU/Consultant/ Contractor Local Government NGO Other Department/ Implementation Agency on Bank project N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 4 7.25 1.26 8 5.63 2.07 24 6.75 1.94 23 6.61 1.95 19 6.26 2.28 Include appropriate level of stakeholder involvement during 4 8.25 .50 8 6.63 1.77 21 6.43 2.11 23 6.78 2.11 19 6.84 2.24 preparation Are relevant to Kosovo's 6 7.50 1.38 9 6.67 1.66 22 8.00 1.90 23 7.04 2.10 21 7.05 2.52 development priorities Provide feasible 6 7.50 1.87 9 7.33 1.80 27 7.93 1.92 23 7.30 2.18 22 7.45 1.65 recommendations Are source of relevant information on global good 6 8.33 1.03 9 6.56 2.30 28 7.89 1.97 23 7.52 1.86 22 8.14 1.91 practices Are accessible (well written and 6 8.33 .82 9 7.44 1.51 26 7.19 2.33 22 7.36 1.79 21 7.05 2.48 easy to understand) Are useful in terms of the work 6 8.33 .82 9 7.89 1.90 26 8.19 1.86 23 7.39 2.13 23 7.22 2.39 you do Are adequately disseminated 6 7.67 1.63 9 6.56 2.13 27 7.52 2.06 23 7.04 1.82 21 7.19 2.20 Are translated enough into local 6 5.83 3.13 8 6.63 2.13 25 8.00 2.14 22 7.45 2.48 20 7.10 2.85 language Are adaptable to Kosovo’s specific development 5 7.60 1.52 9 6.22 1.99 25 7.16 2.51 22 7.45 1.77 22 7.00 2.43 challenges and country circumstances Which of the following best describes your current position? Employee of a Ministry/ Ministerial PMU/Consultant/ Contractor Local Government NGO Other Department/ Implementation Agency on Bank project N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank’s knowledge work 8 6.75 2.38 10 6.60 1.71 29 8.03 2.34 23 8.13 1.66 24 8.13 1.87 and activities make to development results in your country? Overall, how would you rate the technical quality of the World 8 6.25 2.76 9 7.00 1.80 27 8.00 1.90 22 8.00 1.38 22 8.27 1.42 Bank's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholder groups 76 The World Bank Kosovo Country Survey 2013 E. Working with the World Bank To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which of the following bes t des cribes your current pos ition? Em ployee of a Minis try/ Minis terial PMU/Cons ultant/ Contractor Local Governm ent NGO Other Departm ent/ Im plem entation Agency on Bank project N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank dis burs es 6 6.17 2.48 9 5.33 1.73 18 6.72 2.82 22 6.00 2.47 19 5.63 2.97 funds prom ptly The World Bank effectively m onitors and evaluates the 6 7.17 1.47 10 7.80 2.78 28 8.14 1.92 22 7.77 2.25 22 7.41 2.04 projects and program s it s upports The World Bank's approvals and reviews are done in a 6 7.00 1.79 9 7.22 1.64 26 7.12 2.49 20 7.10 2.36 18 6.78 2.80 tim ely fas hion The World Bank's “Safeguard Policy” requirem ents are 6 7.17 1.72 7 6.86 2.12 23 7.57 2.27 16 7.06 2.17 17 6.65 2.85 reas onable The World Bank’s conditions on 5 7.80 1.64 9 6.78 2.39 23 7.17 2.64 15 7.40 2.06 17 7.06 1.98 its lending are reas onable Working with the World Bank increas es Kos ovo’s ins titutional 6 8.33 .82 9 8.33 2.60 29 8.21 1.82 20 8.20 1.24 22 8.18 2.34 capacity The World Bank ens ures cons is tency and continuity 6 8.00 1.67 9 5.67 3.04 19 8.00 1.73 15 8.07 1.53 17 7.35 2.74 through s taff changes The World Bank's team s and 6 8.33 .52 9 7.44 2.70 22 8.09 1.95 18 8.28 1.90 21 7.05 2.22 vis its are well coordinated Where country s ys tem s are adequate, the World Bank 6 8.00 .63 9 8.33 1.50 24 7.25 1.87 16 8.13 2.09 18 7.22 1.73 m akes appropriate us e of them The World Bank provides effective im plem entation 6 7.67 1.03 8 6.75 2.31 28 7.86 2.07 20 7.90 2.22 18 7.44 2.23 s upport Which of the following best describes your current position? Employee of a Ministry/ Ministerial PMU/Consultant/ Contractor Local Government NGO Other Department/ Implementation Agency on Bank project N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank is adequately 4 6.25 1.71 9 6.67 2.12 25 7.68 1.99 19 6.63 2.41 21 6.19 2.18 staffed in Kosovo? (1-To no degree at all, 10-To a very significant degree) 77 The World Bank Kosovo Country Survey 2013 F. The Future Role of the World Bank in Kosovo Which of the following best describes your current position? Employee of a Ministry/ Ministerial PMU/Consultant/ Contractor Local Government NGO Other Department/ Implementation Agency on Bank project N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How significant a role do you believe the World Bank SHOULD play in Kosovo's 8 8.13 2.10 10 9.20 1.14 30 9.57 .86 25 9.32 1.03 23 8.78 1.48 development in the near future?* (1-Not a significant role at all, 10-Very significant role) *Significantly different between stakeholder groups Which of the following SHOULD the World Bank do to make itself of greater value in Kosovo? (Choose no more than TWO) Percentage of Respondents Employee of a Ministry/ Ministerial PMU/Consultant/ Contractor (Responses Combined) Department/ Implementation Agency on Bank project Local Government NGO Other Improve the quality of its experts as related 25.0% 44.4% 37.9% 17.4% 32.0% to Kosovo’s specific challenges Reduce the complexity of obtaining World 37.5% 22.2% 37.9% 39.1% 32.0% Bank financing Focus primarily on advocacy issues 0.0% 0.0% 0.0% 8.7% 8.0% Improve the competitiveness of its financing 12.5% 11.1% 10.3% 0.0% 12.0% compared to markets Reach out more to groups outside of 25.0% 11.1% 44.8% 52.2% 48.0% government Ensure greater selectivity in its work 0.0% 22.2% 6.9% 13.0% 4.0% Provide more adequate data/knowledge/statistics/figures on 37.5% 0.0% 17.2% 13.0% 20.0% Kosovo’s economy Offer more innovative financial products 25.0% 22.2% 17.2% 17.4% 8.0% Offer more innovative knowledge services 25.0% 0.0% 3.4% 17.4% 8.0% Work faster* 12.5% 44.4% 3.4% 4.3% 12.0% Increase the level of World Bank staffing in 0.0% 11.1% 17.2% 8.7% 0.0% Kosovo’s office Other 0.0% 11.1% 3.4% 0.0% 4.0% *Significantly different between stakeholder groups 78 The World Bank Kosovo Country Survey 2013 G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Kosovo? (Choose no more than TWO) Percentage of Respondents Employee of a Ministry/ Ministerial PMU/Consultant/ Contractor (Responses Combined) Department/ Implementation Agency on Bank project Local Government NGO Other Local newspapers 25.0% 60.0% 56.7% 56.0% 53.8% International newspapers 0.0% 10.0% 0.0% 8.0% 0.0% Local radio 0.0% 0.0% 3.3% 0.0% 3.8% International radio 0.0% 0.0% 0.0% 0.0% 0.0% Local television* 87.5% 40.0% 73.3% 40.0% 30.8% International television 0.0% 10.0% 6.7% 0.0% 7.7% Periodicals* 12.5% 0.0% 0.0% 0.0% 15.4% Internet 75.0% 80.0% 46.7% 64.0% 73.1% Social media 0.0% 0.0% 6.7% 20.0% 7.7% Blogs 0.0% 0.0% 0.0% 0.0% 0.0% Mobile phones 0.0% 0.0% 0.0% 0.0% 0.0% Instant messaging 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 3.3% 0.0% 0.0% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank? (Choose no more than TWO) Percentage of Respondents Employee of a Ministry/ Ministerial PMU/Consultant/ Contractor (Responses Combined) Department/ Implementation Agency on Bank project Local Government NGO Other World Bank website 50.0% 60.0% 70.0% 52.0% 60.0% Direct contact with World Bank 37.5% 40.0% 30.0% 24.0% 36.0% e-Newsletters 50.0% 10.0% 30.0% 40.0% 28.0% Instant messaging 0.0% 0.0% 0.0% 12.0% 0.0% World Bank 37.5% 70.0% 40.0% 32.0% 40.0% seminars/workshops/conferences World Bank publications and other written 25.0% 0.0% 13.3% 12.0% 12.0% materials Mobile phones 0.0% 0.0% 0.0% 0.0% 0.0% Social media* 0.0% 0.0% 3.3% 24.0% 4.0% Blogs 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 8.0% *Significantly different between stakeholder groups Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions?* Percentage of Respondents Employee of a Ministry/ Ministerial PMU/Consultant/ Contractor Department/ Implementation Agency on Bank project Local Government NGO Other Yes 57.1% 77.8% 46.2% 19.0% 30.4% No 42.9% 22.2% 53.8% 81.0% 69.6% *Significantly different between stakeholder groups Have you requested information from the World Bank on its activities in the past year? Percentage of Respondents Employee of a Ministry/ Ministerial PMU/Consultant/ Contractor Department/ Implementation Agency on Bank project Local Government NGO Other Yes 50.0% 11.1% 14.8% 40.0% 31.8% No 50.0% 88.9% 85.2% 60.0% 68.2% 79 The World Bank Kosovo Country Survey 2013 G. Communication and Information Sharing (continued) Were you able to obtain this information? Percentage of Respondents Employee of a Ministry/ Ministerial PMU/Consultant/ Contractor Department/ Implementation Agency on Bank project Local Government NGO Other Yes 75.0% 100.0% 75.0% 100.0% 87.5% No 25.0% 0.0% 25.0% 0.0% 12.5% Do you have access to the Internet? Percentage of Respondents Employee of a Ministry/ Ministerial PMU/Consultant/ Contractor Department/ Implementation Agency on Bank project Local Government NGO Other Yes 87.5% 100.0% 89.3% 95.7% 95.7% No 12.5% 0.0% 10.7% 4.3% 4.3% Do you use/have used the World Bank website?* Percentage of Respondents Employee of a Ministry/ Ministerial PMU/Consultant/ Contractor Department/ Implementation Agency on Bank project Local Government NGO Other Yes 87.5% 100.0% 66.7% 100.0% 60.9% No 12.5% 0.0% 33.3% 0.0% 39.1% *Significantly different between stakeholder groups Which do you primarily use? Percentage of Respondents Employee of a Ministry/ Ministerial PMU/Consultant/ Contractor Department/ Implementation Agency on Bank project Local Government NGO Other The World Bank's country website 85.7% 50.0% 77.3% 72.0% 57.9% The World Bank's main website 14.3% 50.0% 22.7% 28.0% 42.1% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Ministry/ Ministerial PMU/Consultant/ Contractor Local Government NGO Other Department/ Implementation Agency on Bank project N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I use/consult World Bank data more often than I did a few 6 7.00 2.28 10 7.20 3.08 23 6.43 2.15 25 7.12 2.07 23 6.13 2.82 years ago I find the World Bank websites 5 7.60 1.82 10 8.00 1.76 20 7.70 1.98 25 7.64 1.75 19 6.74 2.90 easy to navigate I find the information on the 5 8.00 1.58 8 8.63 2.00 20 8.60 1.50 25 8.12 1.36 18 7.22 2.58 World Bank’s websites useful. When I need information from the World Bank I know how to 5 8.40 .89 10 8.00 2.58 25 7.72 2.05 22 8.18 1.47 23 6.65 2.77 find it The World Bank is responsive to my information requests and 6 8.17 .75 8 8.75 1.91 16 8.69 1.58 19 7.95 1.84 18 6.89 2.45 inquiries 80 The World Bank Kosovo Country Survey 2013 H. Background Information Currently, do you professionally collaborate/work with the World Bank in your country?* Percentage of Respondents Employee of a Ministry/ Ministerial PMU/Consultant/ Contractor Department/ Implementation Agency on Bank project Local Government NGO Other Yes 62.5% 90.0% 17.2% 40.0% 34.6% No 37.5% 10.0% 82.8% 60.0% 65.4% *Significantly different between stakeholder groups Which of the following describes most of your exposure to the World Bank in Kosovo? (Choose no more than TWO) Percentage of Respondents Employee of a Ministry/ Ministerial PMU/Consultant/ Contractor (Responses Combined) Department/ Implementation Agency on Bank project Local Government NGO Other Observer* 0.0% 0.0% 50.0% 20.0% 33.3% Use World Bank reports/data* 57.1% 10.0% 37.5% 52.0% 16.7% Engage in World Bank related/sponsored 42.9% 20.0% 8.3% 32.0% 16.7% events/activities Collaborate as part of my professional 71.4% 90.0% 20.8% 20.0% 33.3% duties* Use World Bank website for information, 0.0% 20.0% 25.0% 44.0% 45.8% data, research, etc. *Significantly different between stakeholder groups 81 The World Bank Kosovo Country Survey 2013 Appendix C: Responses to All Questions by Geographic Location A. General Issues facing Kosovo In general, would you say that Kosovo is headed in...? Outside Percentage of Respondents Pristina Pristina The right direction 50.0% 66.1% The wrong direction 21.1% 6.8% Not sure 28.9% 27.1% Listed below are a number of development priorities in Kosovo. Please identify which of the following you consider the most important development priorities in Kosovo? (Choose no more than THREE) Percentage of Respondents Outside (Responses Combined) Pristina Pristina Social protection* 21.6% 6.8% Transport 5.4% 3.4% Security/stabilization/reconstruction 2.7% 15.3% Public sector governance/ reform 18.9% 15.3% Global/regional integration 5.4% 5.1% Gender 2.7% 0.0% Domestic private sector development 13.5% 28.8% Foreign direct investment 10.8% 15.3% Water and sanitation 2.7% 1.7% Energy 13.5% 5.1% Regional conflict and tensions 2.7% 1.7% Job creation/employment 35.1% 30.5% Rural development 2.7% 5.1% Financial markets 0.0% 0.0% Urban development 0.0% 0.0% Environmental sustainability 2.7% 0.0% Equality of opportunity 0.0% 1.7% Health 8.1% 15.3% Education 37.8% 37.3% Poverty reduction 10.8% 11.9% Food security 0.0% 0.0% Social cohesion 5.4% 0.0% Climate change 0.0% 1.7% Agricultural development 5.4% 13.6% Trade and exports 0.0% 6.8% Crime and violence 0.0% 1.7% Economic growth 27.0% 25.4% Law and justice 35.1% 18.6% Regulatory framework 2.7% 0.0% Communicable/non-communicable diseases 0.0% 0.0% Basic infrastructure 0.0% 0.0% Local governance and institutions 0.0% 1.7% Natural resource management 2.7% 1.7% Anti corruption 18.9% 28.8% Disaster management 0.0% 0.0% Information and communications technology 0.0% 0.0% *Significantly different between locations 82 The World Bank Kosovo Country Survey 2013 A. General Issues facing Kosovo (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Kosovo? (Choose no more than THREE) Percentage of Respondents Outside (Responses Combined) Pristina Pristina Water and sanitation 0.0% 1.7% Equality of opportunity 7.9% 1.7% Economic growth 50.0% 62.7% Climate change 0.0% 0.0% Regional conflict and tensions 0.0% 0.0% Global/regional integration 7.9% 6.8% Gender 2.6% 0.0% Rural development 18.4% 18.6% Urban development 0.0% 1.7% Regulatory framework 2.6% 1.7% Local governance and institutions 2.6% 5.1% Basic infrastructure 0.0% 1.7% Social protection 10.5% 5.1% Law and justice 10.5% 13.6% Transport 2.6% 1.7% Crime and violence 0.0% 3.4% Communicable/non-communicable diseases 0.0% 0.0% Information and communications technology 0.0% 0.0% Security/stabilization/reconstruction 0.0% 5.1% Anti corruption 31.6% 30.5% Domestic private sector development 26.3% 25.4% Foreign direct investment 18.4% 18.6% Energy 2.6% 3.4% Public sector governance/ reform* 15.8% 3.4% Social cohesion 0.0% 0.0% Education 21.1% 15.3% Natural resource management 0.0% 3.4% Environmental sustainability 0.0% 0.0% Health 2.6% 3.4% Agricultural development 21.1% 30.5% Disaster management 0.0% 1.7% Job creation/employment 34.2% 28.8% Financial markets 0.0% 0.0% Trade and exports 2.6% 5.1% Food security 0.0% 0.0% *Significantly different between locations 83 The World Bank Kosovo Country Survey 2013 A. General Issues facing Kosovo (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Kosovo? (Choose no more than THREE) Percentage of Respondents Outside (Responses Combined) Pristina Pristina Energy 16.2% 16.9% Gender 2.7% 0.0% Equality of opportunity 0.0% 3.4% Global/regional integration* 2.7% 16.9% Social protection 0.0% 0.0% Climate change 0.0% 0.0% Anti corruption* 18.9% 42.4% Disaster management 0.0% 0.0% Regional conflict and tensions 0.0% 0.0% Rural development 16.2% 11.9% Foreign direct investment 40.5% 35.6% Urban development 0.0% 1.7% Water and sanitation 0.0% 0.0% Trade and exports 16.2% 11.9% Information and communications technology 2.7% 1.7% Regulatory framework 5.4% 0.0% Communicable/non-communicable diseases 0.0% 0.0% Social cohesion 0.0% 0.0% Public sector governance/ reform 18.9% 15.3% Domestic private sector development 29.7% 28.8% Job creation/employment 13.5% 27.1% Agricultural development 32.4% 39.0% Food security 2.7% 0.0% Transport 0.0% 0.0% Security/stabilization/reconstruction 2.7% 5.1% Education 21.6% 11.9% Natural resource management 18.9% 10.2% Environmental sustainability 2.7% 0.0% Health 0.0% 0.0% Basic infrastructure 8.1% 3.4% Law and justice* 18.9% 5.1% Local governance and institutions 0.0% 8.5% Crime and violence 0.0% 0.0% Financial markets 0.0% 1.7% *Significantly different between locations When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieve in Kosovo? ? (Choose no more than TWO) Percentage of Respondents Outside (Responses Combined) Pristina Pristina A growing middle class 21.2% 13.8% Better employment opportunities for young people 27.3% 48.3% Better employment opportunities for women 6.1% 6.9% Education and training that better ensure job opportunity 45.5% 36.2% Greater access to health and nutrition for citizens 6.1% 1.7% Better entrepreneurial opportunities 30.3% 19.0% Greater access to micro-finance for the poor 0.0% 5.2% Better opportunity for the poor who live in rural areas 6.1% 5.2% Better opportunity for the poor who live in urban areas 0.0% 1.7% Consistent economic growth* 30.3% 53.4% Greater voice and participation for citizens to help ensure 21.2% 3.4% greater accountability* Better quality public services 6.1% 0.0% Other 0.0% 1.7% *Significantly different between locations 84 The World Bank Kosovo Country Survey 2013 B. Overall Attitudes toward the World Bank Which bes t repres ents your geographic location? Pris tina Outs ide Pris tina N Mean SD N Mean SD How fam iliar are you with the work of the World 38 6.87 2.13 59 6.47 2.58 Bank in Kos ovo? (1-Not familiar at all, 10-Extremely familiar) Which bes t repres ents your geographic location? Pris tina Outs ide Pris tina N Mean SD N Mean SD Overall, pleas e rate your im pres s ion of the World 35 6.83 2.15 53 7.19 2.28 Bank’s effectivenes s in Kos ovo? (1-Not effective at all, 10-Very effective) Which bes t repres ents your geographic location? Pris tina Outs ide Pris tina N Mean SD N Mean SD To what extent do you believe the World Bank's s taff is well prepared to help Kos ovo s olve its m os t 34 7.09 2.21 48 7.44 1.98 com plicated developm ent challenges ? (1-To no degree at all, 10-To a very significant degree) When thinking about how the World Bank can have the most impact on development results in Kosovo, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Kosovo? (Choose no more than THREE) Percentage of Respondents Outside (Responses Combined) Pristina Pristina Social protection 7.9% 8.3% Security/stabilization/reconstruction 0.0% 5.0% Public sector governance/ reform 23.7% 10.0% Transport 2.6% 0.0% Poverty reduction 21.1% 28.3% Global/regional integration 10.5% 5.0% Gender 2.6% 0.0% Crime and violence 0.0% 0.0% Rural development* 21.1% 6.7% Domestic private sector development 26.3% 28.3% Foreign direct investment* 7.9% 23.3% Water and sanitation 5.3% 0.0% Energy 13.2% 6.7% Social cohesion 2.6% 1.7% Job creation/employment 18.4% 35.0% Financial markets 5.3% 8.3% Urban development 0.0% 0.0% Environmental sustainability* 10.5% 0.0% Equality of opportunity 2.6% 3.3% Regional conflict and tensions 0.0% 0.0% Health 7.9% 11.7% Education 31.6% 21.7% Food security 0.0% 0.0% Climate change 0.0% 0.0% Agricultural development 15.8% 23.3% Trade and exports 0.0% 5.0% Economic growth 23.7% 28.3% Law and justice 15.8% 11.7% Local governance and institutions 0.0% 0.0% Regulatory framework 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% Basic infrastructure 7.9% 1.7% Natural resource management 2.6% 6.7% Information and communications technology 0.0% 1.7% Anti corruption 5.3% 8.3% Disaster management 0.0% 1.7% *Significantly different between locations 85 The World Bank Kosovo Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Kosovo? 1st Greatest Value Outside Percentage of Respondents Pristina Pristina Financial resources: investment lending 42.4% 39.0% Financial resources: policy based lending / budget support to the 24.2% 28.8% Government Mobilizing third party financial resources 3.0% 5.1% Technical assistance 3.0% 3.4% Policy advice 6.1% 0.0% Donor coordination 0.0% 8.5% Data 0.0% 0.0% Training/capacity building 6.1% 8.5% Studies/analyses 9.1% 3.4% Convening/facilitating 0.0% 0.0% Linkage to non-Bank expertise 0.0% 0.0% Strategy formulation 6.1% 3.4% Other 0.0% 0.0% 2nd Greatest Value Outside Percentage of Respondents Pristina Pristina Financial resources: investment lending 8.8% 9.1% Financial resources: policy based lending / budget support to the 20.6% 3.6% Government* Mobilizing third party financial resources 14.7% 7.3% Technical assistance 5.9% 10.9% Policy advice 14.7% 7.3% Donor coordination 2.9% 14.5% Data 0.0% 7.3% Training/capacity building 11.8% 20.0% Studies/analyses 5.9% 7.3% Convening/facilitating 5.9% 0.0% Linkage to non-Bank expertise 2.9% 0.0% Strategy formulation 5.9% 10.9% Other 0.0% 1.8% *Significantly different between locations Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Kosovo? (Choose no more than TWO) Percentage of Respondents Outside (Responses Combined) Pristina Pristina Staff too inaccessible 2.7% 3.4% Not exploring alternative policy options 16.2% 6.8% Not adequately sensitive to political/social realities in Kosovo 18.9% 32.2% Not enough public disclosure of its work 21.6% 15.3% Arrogant in its approach 2.7% 0.0% Not aligned with country priorities 5.4% 16.9% The credibility of its knowledge/data 5.4% 6.8% Not willing to honestly criticize policies and reform efforts in the 13.5% 13.6% country Too influenced by developed countries* 2.7% 22.0% Imposing technocratic solutions without regard to political 8.1% 0.0% realities* World Bank processes too slow and complex 27.0% 16.9% Too bureaucratic in its operational policies and procedures 8.1% 3.4% Not aligned with other donors’ work 2.7% 5.1% Not collaborating enough with non-state actors* 27.0% 5.1% Not client focused 0.0% 3.4% Its advice and strategies do not lend themselves to practical 0.0% 5.1% problem solving Not focused enough on issues that are unique to post-conflict 2.7% 10.2% countries Inadequate number of World Bank staff members located in the 13.5% 8.5% country Other 5.4% 5.1% *Significantly different between locations 86 The World Bank Kosovo Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) Which World Bank instruments do you believe are the MOST effective in reducing poverty in Kosovo? (Choose no more than TWO) Percentage of Respondents Outside (Responses Combined) Pristina Pristina Capacity development 26.3% 44.1% Policy based lending / budget support to the Government 31.6% 15.3% Knowledge products/services 13.2% 6.8% Investment lending 47.4% 32.2% Technical assistance 23.7% 18.6% Trust Fund management* 0.0% 10.2% Co-financing arrangements 26.3% 22.0% Sector-wide approaches* 21.1% 3.4% Emergency Recovery lending* 0.0% 16.9% Other 0.0% 6.8% Don’t know 2.6% 8.5% *Significantly different between locations In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents Outside (Responses Combined) Pristina Pristina NGOs 28.9% 28.3% Local Government* 15.8% 38.3% Beneficiaries 13.2% 10.0% Private sector* 65.8% 38.3% Community Based Organizations 5.3% 0.0% Donor community 15.8% 18.3% Foundations 2.6% 3.3% Academia/think tanks/research institutes 28.9% 20.0% Parliament 7.9% 3.3% Media 2.6% 8.3% Faith based organizations 0.0% 3.3% UN and regional peace keeping forces 0.0% 0.0% Emerging donors* 2.6% 16.7% UN agencies 5.3% 1.7% Regional organizations 5.3% 5.0% Other 0.0% 1.7% *Significantly different between locations 87 The World Bank Kosovo Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) To what extent do you agree with the following statements about the World Bank’s work in Kosovo? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Pristina Outside Pristina N Mean SD N Mean SD Overall the World Bank currently plays a relevant 35 6.60 2.39 54 7.37 2.53 role in development in Kosovo The World Bank’s work is aligned with what I 36 7.11 2.14 51 6.76 2.13 consider the development priorities for Kosovo The World Bank supports programs and strategies 35 7.34 2.09 49 7.76 2.07 that are realistic for Kosovo The World Bank treats clients and stakeholders in 34 7.56 2.40 48 8.08 2.16 Kosovo with respect To what extent is the World Bank an effective development partner in Kosovo, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Pristina Outside Pristina N Mean SD N Mean SD Responsiveness* 30 6.77 2.73 44 8.14 1.76 Flexibility (in terms of the institution’s products and 31 7.42 2.13 45 7.76 1.91 services) Flexibility (in terms of changing country 31 7.06 2.28 45 7.64 2.02 circumstances) Being inclusive 31 7.48 2.05 44 7.11 2.13 Openness 34 7.38 2.30 44 7.52 1.93 Staff accessibility 34 7.38 2.35 47 7.02 2.09 Straightforwardness and honesty 31 7.84 2.10 46 8.09 1.80 Collaboration with groups outside of the 27 6.63 2.17 42 7.10 2.43 Government Collaboration with the Government 31 8.03 1.80 49 8.29 1.72 Collaboration with other donors 29 7.62 2.29 42 8.38 1.64 The speed in which it gets things accomplished on 27 6.04 2.47 44 7.39 2.07 the ground* Follow through over time* 27 6.19 2.80 45 7.69 2.26 *Significantly different between locations When World Bank assisted reform efforts fail or are slow to take place, which THREE of the following would you attribute this to? (Choose no more than THREE) Percentage of Respondents Outside (Responses Combined) Pristina Pristina The World Bank works too slowly 26.3% 18.3% The Government works inefficiently 47.4% 48.3% There is not an adequate level of citizen/civil society 28.9% 30.0% participation Poor donor coordination 23.7% 20.0% The World Bank does not do adequate follow 2.6% 10.0% through/follow-up Lack of/inadequate levels of capacity in Government 44.7% 31.7% Political pressures and obstacles* 10.5% 28.3% Reforms are not well thought out in light of country 36.8% 23.3% challenges The World Bank is not sensitive enough to political/social 18.4% 18.3% realities on the ground Ongoing conflict and instability 2.6% 11.7% Inadequate funding 10.5% 20.0% Other 0.0% 5.0% 88 The World Bank Kosovo Country Survey 2013 C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Kosovo? (1-Not effective at all, 10-Very effective) Which best represents your geographic location? Pristina Outside Pristina N Mean SD N Mean SD Anti corruption 28 4.68 2.68 48 5.13 2.83 Information and communications technology 23 6.78 2.11 42 7.29 1.95 Transport* 23 6.13 2.47 43 7.35 1.95 Crime and violence 19 4.47 2.93 41 5.27 2.56 Regional conflict and tensions 20 5.30 2.83 39 5.95 2.03 Law and justice 26 5.81 2.51 45 6.02 2.40 Urban development 27 5.81 2.51 43 6.35 2.16 Environmental sustainability 29 6.66 2.27 44 6.30 2.26 Regulatory framework 25 7.48 1.58 40 6.73 1.93 Basic infrastructure 24 7.54 1.56 45 7.22 1.88 Communicable/non-communicable diseases 21 6.43 2.36 36 6.25 2.43 Poverty reduction 31 6.19 2.39 47 5.40 2.67 Gender 26 6.23 2.25 46 7.02 2.19 Domestic private sector development 31 6.03 2.59 49 5.88 2.48 Foreign direct investment 28 6.07 2.72 48 6.04 2.33 Local governance and institutions 27 6.74 1.91 46 6.59 2.11 Water and sanitation 25 7.32 1.84 39 6.44 2.41 Trade and exports 23 6.17 2.89 45 6.38 2.33 Economic growth 32 6.06 2.86 48 6.13 2.52 Energy 27 7.52 2.36 48 6.50 2.62 Disaster management 16 5.81 3.08 33 6.06 2.54 Public sector governance/ reform 29 6.66 2.81 45 6.69 2.29 Job creation/employment 31 6.03 3.03 48 5.35 2.52 Social cohesion 25 6.24 2.62 37 5.70 2.62 Financial markets 22 5.91 3.01 37 5.78 2.10 Equality of opportunity 23 7.00 2.26 44 6.75 2.11 Health 27 6.37 2.63 50 6.08 2.48 Rural development 30 6.77 2.42 48 5.85 2.60 Global/regional integration 22 6.09 2.62 42 6.12 2.41 Food security 21 6.29 2.80 45 5.64 2.76 Education 26 6.46 2.28 46 6.39 2.47 Security/stabilization/reconstruction 22 6.23 2.49 45 6.73 2.19 Social protection 21 5.48 2.91 41 5.46 2.58 Climate change 17 6.35 3.06 33 5.97 2.47 Agricultural development 30 7.33 2.06 52 6.48 2.10 Natural resource management 28 6.57 2.62 40 5.40 2.43 *Significantly different between locations Which best represents your geographic location? Pristina Outside Pristina N Mean SD N Mean SD To what extent does the World Bank’s work help to 36 6.53 2.14 52 6.71 2.30 achieve development results in Kosovo? (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Pristina Outside Pristina N Mean SD N Mean SD To what extent does the World Bank help to build/strengthen existing country systems in 34 7.12 2.09 52 6.85 1.84 Kosovo? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank in Kosovo? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Pristina Outside Pristina N Mean SD N Mean SD The World Bank’s financial instruments meet the 33 6.45 2.06 49 6.31 2.42 needs of Kosovo The World Bank meets Kosovo’s needs for 35 6.54 2.39 56 6.34 2.38 knowledge services 89 The World Bank Kosovo Country Survey 2013 D. The World Bank’s Knowledge When thinking about the development challenges in Kosovo, where do you believe it would be most valuable for the World Bank to focus its knowledge work and activities in the next few years? (Choose no more than THREE) Percentage of Respondents Outside (Responses Combined) Pristina Pristina Public sector governance/ reform 29.7% 25.0% Gender 5.4% 1.7% Social cohesion 2.7% 5.0% Domestic private sector development 37.8% 41.7% Foreign direct investment 10.8% 11.7% Water and sanitation 5.4% 0.0% Trade and exports 2.7% 6.7% Energy 40.5% 10.0% Regional conflict and tensions 0.0% 0.0% Disaster management 0.0% 3.3% Social protection 0.0% 5.0% Climate change 5.4% 0.0% Poverty reduction 27.0% 13.3% Law and justice 10.8% 20.0% Security/stabilization/reconstruction 0.0% 1.7% Anti corruption 16.2% 18.3% Financial markets 0.0% 5.0% Equality of opportunity 2.7% 0.0% Urban development 5.4% 1.7% Education 32.4% 30.0% Crime and violence 0.0% 0.0% Global/regional integration 0.0% 1.7% Information and communications technology 0.0% 0.0% Local governance and institutions 0.0% 1.7% Transport 0.0% 0.0% Agricultural development 18.9% 16.7% Natural resource management 2.7% 3.3% Job creation/employment 10.8% 10.0% Health 13.5% 18.3% Economic growth 24.3% 23.3% Rural development 2.7% 6.7% Food security 0.0% 1.7% Environmental sustainability 2.7% 0.0% Regulatory framework 2.7% 0.0% Basic infrastructure 0.0% 1.7% Communicable/non-communicable diseases 0.0% 0.0% In Kosovo, to what extent do you believe that the World Bank’s knowledge work and activities : (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Pristina Outside Pristina N Mean SD N Mean SD Are timely 29 6.21 2.13 47 6.79 1.88 Include appropriate level of stakeholder 30 6.77 2.14 44 6.89 1.93 involvement during preparation Are relevant to Kosovo's development priorities 34 6.94 2.17 46 7.72 1.83 Provide feasible recommendations 34 7.41 1.94 52 7.69 1.81 Are source of relevant information on global good 34 7.79 1.90 53 7.79 1.94 practices Are accessible (well written and easy to 33 7.58 1.80 50 7.18 2.19 understand) Are useful in terms of the work you do 35 7.80 1.86 51 7.75 2.08 Are adequately disseminated 34 7.21 1.82 51 7.39 1.96 Are translated enough into local language* 32 6.53 2.69 48 7.94 2.24 Are adaptable to Kosovo’s specific development 33 6.79 2.15 49 7.45 2.09 challenges and country circumstances *Significantly different between locations 90 The World Bank Kosovo Country Survey 2013 D. The World Bank’s Knowledge (continued) Which best represents your geographic location? Pristina Outside Pristina N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank’s knowledge work and 37 7.92 1.62 56 7.75 2.27 activities make to development results in your country? Overall, how would you rate the technical quality of 34 7.76 1.48 53 7.87 1.96 the World Bank's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Pristina Outside Pristina N Mean SD N Mean SD The World Bank disburses funds promptly 32 5.50 2.40 40 6.53 2.71 The World Bank effectively monitors and evaluates 35 7.09 2.42 51 8.33 1.60 the projects and programs it supports* The World Bank's approvals and reviews are done 29 6.45 2.61 48 7.50 2.08 in a timely fashion The World Bank's “Safeguard Policy” requirements 22 6.41 2.50 45 7.62 2.05 are reasonable* The World Bank’s conditions on its lending are 25 7.12 1.79 42 7.33 2.43 reasonable Working with the World Bank increases Kosovo’s 32 8.03 2.02 52 8.46 1.63 institutional capacity The World Bank ensures consistency and 28 7.04 2.46 36 8.08 1.95 continuity through staff changes The World Bank's teams and visits are well 33 7.52 2.21 42 8.12 1.81 coordinated Where country systems are adequate, the World 28 7.75 1.58 44 7.66 1.83 Bank makes appropriate use of them The World Bank provides effective implementation 28 7.50 2.29 50 7.86 1.91 support *Significantly different between locations Which best represents your geographic location? Pristina Outside Pristina N Mean SD N Mean SD To what extent do you believe the World Bank is 28 5.93 2.36 48 7.46 1.81 adequately staffed in Kosovo?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between locations F. The Future Role of the World Bank in Kosovo Which best represents your geographic location? Pristina Outside Pristina N Mean SD N Mean SD How significant a role do you believe the World Bank SHOULD play in Kosovo's development in the 37 9.05 1.27 58 9.17 1.33 near future? (1-Not a significant role at all, 10- Very significant role) 91 The World Bank Kosovo Country Survey 2013 F. The Future Role of the World Bank in Kosovo (continued) Which of the following SHOULD the World Bank do to make itself of greater value in Kosovo? (Choose no more than TWO) Percentage of Respondents Outside (Responses Combined) Pristina Pristina Improve the quality of its experts as related to Kosovo’s 19.4% 38.6% specific challenges Reduce the complexity of obtaining World Bank financing 38.9% 33.3% Focus primarily on advocacy issues 8.3% 1.8% Improve the competitiveness of its financing compared to 8.3% 8.8% markets Reach out more to groups outside of government 44.4% 38.6% Ensure greater selectivity in its work 11.1% 7.0% Provide more adequate data/knowledge/statistics/figures on 19.4% 14.0% Kosovo’s economy Offer more innovative financial products 11.1% 19.3% Offer more innovative knowledge services 13.9% 7.0% Work faster 11.1% 10.5% Increase the level of World Bank staffing in Kosovo’s office 8.3% 10.5% Other 2.8% 3.5% G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Kosovo? (Choose no more than TWO) Percentage of Respondents Outside (Responses Combined) Pristina Pristina Local newspapers 59.5% 50.0% International newspapers 5.4% 1.7% Local radio 0.0% 3.3% International radio 0.0% 0.0% Local television 43.2% 55.0% International television 2.7% 6.7% Periodicals 8.1% 3.3% Internet 73.0% 58.3% Social media 2.7% 13.3% Blogs 0.0% 0.0% Mobile phones 0.0% 0.0% Instant messaging 0.0% 0.0% Other 0.0% 1.7% How would you prefer to receive information from the World Bank? (Choose no more than TWO) Percentage of Respondents Outside (Responses Combined) Pristina Pristina World Bank website 61.1% 61.7% Direct contact with World Bank 30.6% 33.3% e-Newsletters 22.2% 35.0% Instant messaging 2.8% 3.3% World Bank seminars/workshops/conferences 52.8% 33.3% World Bank publications and other written materials 13.9% 10.0% Mobile phones 0.0% 0.0% Social media 2.8% 11.7% Blogs 0.0% 0.0% Other 5.6% 0.0% Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not on a list of exceptions? Outside Percentage of Respondents Pristina Pristina Yes 43.3% 38.9% No 56.7% 61.1% Have you requested information from the World Bank on its activities in the past year? Outside Percentage of Respondents Pristina Pristina Yes 35.3% 24.0% No 64.7% 76.0% 92 The World Bank Kosovo Country Survey 2013 G. Communication and Information Sharing (continued) Were you able to obtain this information? Outside Percentage of Respondents Pristina Pristina Yes 91.7% 84.6% No 8.3% 15.4% Do you have access to the Internet?* Outside Percentage of Respondents Pristina Pristina Yes 100.0% 88.9% No 0.0% 11.1% *Significantly different between locations Do you use/have used the World Bank website?* Outside Percentage of Respondents Pristina Pristina Yes 91.4% 71.7% No 8.6% 28.3% *Significantly different between locations Which do you primarily use? Outside Percentage of Respondents Pristina Pristina The World Bank's country website 58.3% 73.9% The World Bank's main website 41.7% 26.1% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Pristina Outside Pristina N Mean SD N Mean SD I use/consult World Bank data more often than I did 38 7.03 2.34 48 6.50 2.53 a few years ago I find the World Bank websites easy to navigate 35 7.43 2.08 43 7.60 2.23 I find the information on the World Bank’s websites 33 8.09 1.63 42 8.21 1.98 useful When I need information from the World Bank I 37 7.68 2.10 47 7.62 2.34 know how to find it The World Bank is responsive to my information 30 7.97 1.81 36 8.00 2.16 requests and inquiries H. Background Information Currently, do you professionally collaborate/work with the World Bank in your country?* Outside Percentage of Respondents Pristina Pristina Yes 57.9% 28.3% No 42.1% 71.7% *Significantly different between locations Which of the following describes most of your exposure to the World Bank in Kosovo? (Choose no more than TWO) Percentage of Respondents Outside (Responses Combined) Pristina Pristina Observer* 8.6% 38.9% Use World Bank reports/data 40.0% 29.6% Engage in World Bank related/sponsored events/activities 28.6% 16.7% Collaborate as part of my professional duties* 57.1% 22.2% Use World Bank website for information, data, research, etc. 31.4% 35.2% *Significantly different between locations 93 The World Bank Kosovo Country Survey 2013 Appendix D: Responses to All Questions by Year1 FY ’06 Response Number = 75  FY ’13 Response Number = 101 B. Overall Attitudes toward the World Bank year 2006 2013 N Mean SD N Mean SD How familiar are you with the work of the 71 6.73 2.48 100 6.59 2.40 World Bank in Kosovo? (1-Not familiar at all, 10-Extremely familiar) year 2006 2013 N Mean SD N Mean SD Overall, please rate your impression of the 66 7.33 2.21 91 7.03 2.22 World Bank’s effectiveness in Kosovo? (1-Not effective at all, 10-Very effective) To what extent do you agree with the following statements about the World Bank’s work in Kosovo? year 2006 2013 N Mean SD N Mean SD Overall the World Bank currently plays a 67 7.55 2.24 92 7.02 2.50 relevant role in development in Kosovo The World Bank’s work is aligned with what I consider the development priorities 68 7.50 2.14 90 6.82 2.23 for Kosovo The World Bank supports programs and 63 6.97 2.38 87 7.52 2.15 strategies that are realistic for Kosovo The World Bank treats clients and 59 8.27 2.03 85 7.82 2.28 stakeholders in Kosovo with respect (1-Strongly disagree, 10-Strongly agree) To what extent is the World Bank an effective development partner in Kosovo in terms of each of the following? year 2006 2013 N Mean SD N Mean SD Flexibility (in terms of changing country 40 7.23 2.24 79 7.32 2.22 circumstances) Staff accessibility 58 7.26 2.23 84 7.13 2.24 Straightforwardness and honesty 54 7.99 1.91 80 7.95 1.95 (1-To no degree at all, 10- To a very significant degree) 1 Only those questions that were asked in the FY ’06 and FY ’13 country surveys, with similar response scales/options, are presented. 94 The World Bank Kosovo Country Survey 2013 C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Kosovo? (1-Not effective at all, 10-Very effective) year 2006 2013 N Mean SD N Mean SD Anti corruption 53 5.56 3.03 78 4.87 2.78 Transport 49 6.47 2.25 68 6.91 2.22 Regulatory framework 53 7.14 2.12 67 6.91 1.90 Basic infrastructure 51 6.77 2.40 71 7.31 1.80 Poverty reduction* 62 7.13 2.16 80 5.66 2.58 Domestic private sector development* 54 7.43 2.06 82 5.90 2.50 Water and sanitation 50 6.94 2.18 66 6.73 2.25 Economic growth* 62 6.98 2.26 82 6.04 2.65 Energy 58 7.07 2.81 77 6.81 2.55 Public sector governance/ reform 56 7.13 1.99 76 6.59 2.52 Health* 48 7.17 2.36 79 6.10 2.56 Education* 53 7.41 2.32 74 6.36 2.41 Social protection* 59 6.74 2.41 63 5.40 2.71 Agricultural development 58 6.73 2.61 84 6.73 2.14 *Significantly different between FY13 and FY06 country surveys D. The World Bank’s Knowledge In Kosovo, to what extent do you believe that the World Bank's knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) year 2006 2013 N Mean SD N Mean SD Are useful in terms of the work you do* 59 8.33 1.66 88 7.68 2.04 Are adaptable to Kosovo’s specific development challenges and country 57 7.11 1.88 84 7.10 2.19 circumstances *Significantly different between FY13 and FY06 country surveys E. Working with the World Bank To what extent do you agree/disagree with the following statements? (1-Strongly disagree; 10-Strongly agree) year 2006 2013 N Mean SD N Mean SD The World Bank disburses funds promptly* 39 7.28 2.35 74 6.01 2.60 The World Bank effectively monitors and evaluates the projects and programs it 43 7.79 2.24 88 7.76 2.10 supports Working with the World Bank increases 41 7.76 1.84 86 8.22 1.86 Kosovo’s institutional capacity *Significantly different between FY13 and FY06 country surveys 95 The World Bank Kosovo Country Survey 2013 G. Communication and Information Sharing Do you use/have you used the World Bank website? Percentage of Respondents FY 2006 FY 2013 Yes 66.7% 78.9% No 33.3% 21.1% Which do you primarily use? Percentage of Respondents FY 2006 FY 2013 The World Bank's country website 65.1% 67.9% The World Bank's main website 34.9% 32.1% Please rate how much you agree with the following statements. (1-Strongly disagree; 10-Strongly agree) year 2006 2013 N Mean SD N Mean SD I find the World Bank websites easy to 42 6.83 1.14 80 7.50 2.13 navigate I find the information on the World Bank’s 43 6.85 1.13 77 8.09 1.85 websites useful* When I need information from the World 64 6.00 1.75 86 7.63 2.20 Bank I know how to find it* The World Bank is responsive to my 58 6.18 1.49 68 7.96 1.98 information requests and inquiries* *Significantly different between FY13 and FY06 country surveys 96 The World Bank Kosovo Country Survey 2013 Appendix E: Indicator Questions as a Function of Exposure to the Bank Currently, do you Which of the following describes most of your exposure to the World Bank in Kosovo? (Choose no more than TWO) professionally collaborate/ Indicator Question work with the World Bank in Observer Use WB reports/data Engage in WB activities Collaborate Use WB website your country? No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Overall, please rate your impression of the World 6.85 7.24 7.10 7.18 7.23 6.93 7.24 6.74 6.90 7.50 7.22 6.93 Bank’s effectiveness in Kosovo? To what extent do you believe the World Bank's staff is well prepared to help Kosovo solve its most 6.91 7.78 7.29 7.35 7.36 7.21 7.33 7.22 7.13 7.61 7.65 6.65 complicated development challenges? Overall the World Bank currently plays a relevant 7.04 7.03 6.79 7.25 7.25 6.30 6.91 6.95 6.64 7.45 7.14 6.48 role in development in Kosovo The World Bank’s work is aligned with what I 6.39 7.51 6.87 6.91 7.21 6.19 6.84 7.00 6.56 7.42 7.05 6.54 consider the development priorities for Kosovo Responsiveness 7.58 7.53 7.43 7.62 7.69 7.12 7.60 7.17 7.26 7.96 7.45 7.57 Openness 7.28 7.53 7.37 7.32 7.24 7.60 7.27 7.65 7.31 7.43 7.66 6.77 Collaboration with groups outside of the 6.53 7.33 6.78 6.65 6.95 6.35 6.73 6.76 6.53 7.19 6.98 6.20 Government Collaboration with the Government 7.85 8.58 8.17 7.67 8.08 7.93 7.95 8.29 7.69 8.65 8.18 7.72 Collaboration with other donors 7.78 8.23 8.14 7.45 7.87 8.09 7.96 7.86 7.74 8.27 8.00 7.83 To what extent does the World Bank’s work help to 6.38 6.94 6.67 6.45 6.83 6.21 6.54 6.88 6.31 7.10 6.65 6.52 achieve development results in Kosovo? To what extent does the World Bank help to build/strengthen existing country systems in 6.65 7.29 7.12 6.10 6.94 6.68 6.76 7.17 6.54 7.31 6.93 6.67 Kosovo? The World Bank’s financial instruments meet the 6.23 6.44 6.18 6.71 6.74 5.57 6.23 6.69 6.08 6.78 6.36 6.25 needs of Kosovo The World Bank meets Kosovo’s needs for 6.07 6.84 6.56 6.39 7.06 5.58 6.28 7.41 6.25 6.97 6.84 5.86 knowledge services Are adaptable to Kosovo’s specific development 7.02 7.34 7.00 7.95 7.60 6.58 7.18 7.53 7.22 7.31 7.40 6.96 challenges and country circumstances Overall, how significant a contribution do you believe the World Bank’s knowledge work and 7.75 7.95 7.65 8.39 7.89 7.77 7.78 8.11 7.75 8.03 7.88 7.80 activities make to development results in your country? Overall, how would you rate the technical quality of 7.82 7.84 7.68 8.14 7.94 7.55 7.84 7.68 7.71 7.97 7.69 8.04 the World Bank's knowledge work and activities? Where country systems are adequate, the World 7.18 8.30 7.92 7.00 7.64 7.71 7.55 8.15 7.46 7.96 7.58 7.83 Bank makes appropriate use of them Yellow highlight indicates significant difference between Yes and No mean. 97 The World Bank Kosovo Country Survey 2013 Appendix F: Kosovo FY 2013 Questionnaire World Bank Client Survey FY13 – Kosovo The World Bank is interested in gauging the views of clients and partners who are either involved in development in Kosovo or who observe activities related to social and economic development. The following survey is meant to give the World Bank’s team that works in Kosovo, greater insight into how the Bank’s work i s perceived. This is one tool the World Bank uses to assess the views of its critical stakeholders. With this understanding, the World Bank hopes to develop more effective strategies, outreach and programs that support development in Kosovo. The World Bank commissioned an independent firm to oversee the logistics of this effort in Kosovo. This ensures anonymity and confidentiality. We hope you’ll be candid. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING KOSOVO A1. In general would you say that Kosovo is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 98 The World Bank Kosovo Country Survey 2013 SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Kosovo. Please identify which of the following you consider the most important development priorities in Kosovo? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 19 Education assistance) 2 Transport (e.g., roads, bridges, transportation) 20 Poverty reduction 3 Security/stabilization/reconstruction 21 Food security Public sector governance/ reform (i.e., government 4 effectiveness, public financial management, public 22 Social cohesion expenditure, fiscal system reform) 5 Global/regional integration 23 Climate change (e.g., mitigation, adaptation) 6 Gender 24 Agricultural development 7 Domestic private sector development 25 Trade and exports 8 Foreign direct investment 26 Crime and violence 9 Water and sanitation 27 Economic growth 10 Energy 28 Law and justice (e.g., judicial system) 11 Regional conflict and tensions 29 Regulatory framework 12 Job creation/employment 30 Communicable/non-communicable diseases 13 Rural development 31 Basic infrastructure 14 Financial markets 32 Local governance and institutions 15 Urban development 33 Natural resource management (e.g., oil, gas, mining) 16 Environmental sustainability 34 Anti corruption 17 Equality of opportunity (i.e., equity) 35 Disaster management 18 Health 36 Information and communications technology 99 The World Bank Kosovo Country Survey 2013 SECTION A: GENERAL ISSUES A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Kosovo? (Choose no more than THREE) 1 Water and sanitation 19 Security/stabilization/reconstruction 2 Equality of opportunity (i.e., equity) 20 Anti corruption 3 Economic growth 21 Domestic private sector development 4 Climate change (e.g., mitigation, adaptation) 22 Foreign direct investment 5 Regional conflict and tensions 23 Energy Public sector governance/ reform (i.e., government 6 Global/regional integration 24 effectiveness, public financial management, public expenditure, fiscal system reform) 7 Gender 25 Social cohesion 8 Rural development 26 Education 9 Urban development 27 Natural resource management (e.g., oil, gas, mining) 10 Regulatory framework 28 Environmental sustainability 11 Local governance and institutions 29 Health 12 Basic infrastructure 30 Agricultural development Social protection (e.g., pensions, targeted 13 31 Disaster management social assistance) 14 Law and justice (e.g., judicial system) 32 Job creation/employment 15 Transport (e.g., roads, bridges, transportation) 33 Financial markets 16 Crime and violence 34 Trade and exports 17 Communicable/non-communicable diseases 35 Food security 18 Information and communications technology PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 100 The World Bank Kosovo Country Survey 2013 SECTION A: GENERAL ISSUES A4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Kosovo? (Choose no more than THREE) 1 Energy 18 Social cohesion Public sector governance/ reform (i.e., government 2 Gender 19 effectiveness, public financial management, public expenditure, fiscal system reform) 3 Equality of opportunity (i.e., equity) 20 Domestic private sector development 4 Global/regional integration 21 Job creation/employment Social protection (e.g., pensions, targeted social 5 22 Agricultural development assistance) 6 Climate change (e.g., mitigation, adaptation) 23 Food security 7 Anti corruption 24 Transport (e.g., roads, bridges, transportation) 8 Disaster management 25 Security/stabilization/reconstruction 9 Regional conflict and tensions 26 Education 10 Rural development 27 Natural resource management (e.g., oil, gas, mining) 11 Foreign direct investment 28 Environmental sustainability 12 Urban development 29 Health 13 Water and sanitation 30 Basic infrastructure 14 Trade and exports 31 Law and justice (e.g., judicial system) 15 Information and communications technology 32 Local governance and institutions 16 Regulatory framework 33 Crime and violence 17 Communicable/non-communicable diseases 34 Financial markets A5. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Kosovo? (Choose no more than TWO) 1 A growing middle class 2 Better employment opportunities for young people 3 Better employment opportunities for women 4 Education and training that better ensure job opportunity 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 Greater access to micro-finance for the poor 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Consistent economic growth 11 Greater voice and participation for citizens to help ensure greater accountability 12 Better quality public services 13 Other (please specify):_______________________ 101 The World Bank Kosovo Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B1. How familiar are you with the work of the World Bank in Kosovo, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank’s effectiveness in Kosovo, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  Not effective at all Very effective Don't know B3. To what extent do you believe the World Bank's staff is well prepared (e.g., skills and knowledge) to help Kosovo solve its most complicated development challenges, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree B4. When thinking about how the World Bank can have the most impact on development results in Kosovo, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Kosovo? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 19 Equality of opportunity (i.e., equity) assistance) 2 Security/stabilization/reconstruction 20 Regional conflict and tensions Public sector governance/ reform (i.e., government 3 effectiveness, public financial management, public 21 Health expenditure, fiscal system reform) 4 Transport (e.g., roads, bridges, transportation) 22 Education 5 Poverty reduction 23 Food security 6 Global/regional integration 24 Climate change (e.g., mitigation, adaptation) 7 Gender 25 Agricultural development 8 Crime and violence 26 Trade and exports 9 Rural development 27 Economic growth 10 Domestic private sector development 28 Law and justice (e.g., judicial system) 11 Foreign direct investment 29 Local governance and institutions 12 Water and sanitation 30 Regulatory framework 13 Energy 31 Communicable/non-communicable diseases 14 Social cohesion 32 Basic infrastructure 15 Job creation/employment 33 Natural resource management (e.g., oil, gas, mining) 16 Financial markets 34 Information and communications technology 17 Urban development 35 Anti corruption 18 Environmental sustainability 36 Disaster management 102 The World Bank Kosovo Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B5. When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Kosovo? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Financial resources: investment lending   Financial resources: policy based lending / budget 2   support to the Government 3 Mobilizing third party financial resources   4 Technical assistance   5 Policy advice   6 Donor coordination   7 Data   8 Training/capacity building   9 Studies/analyses   10 Convening/facilitating   Linkage to non-Bank expertise (e.g., South-South 11   knowledge sharing) 12 Strategy formulation (e.g., PRSP assistance)   13 Other (please specify):______________________   B6. Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Kosovo? (Choose no more than TWO) 1 Staff too inaccessible 2 Not exploring alternative policy options 3 Not adequately sensitive to political/social realities in Kosovo 4 Not enough public disclosure of its work 5 Arrogant in its approach 6 Not aligned with country priorities 7 The credibility of its knowledge/data 8 Not willing to honestly criticize policies and reform efforts in the country 9 Too influenced by developed countries 10 Imposing technocratic solutions without regard to political realities 11 World Bank processes too slow and complex 12 Too bureaucratic in its operational policies and procedures 13 Not aligned with other donors’ work 14 Not collaborating enough with non-state actors 15 Not client focused 16 Its advice and strategies do not lend themselves to practical problem solving 17 Not focused enough on issues that are unique to post-conflict countries 18 Inadequate number of World Bank staff members located in the country 19 Other (please specify): __________________________________________________ 103 The World Bank Kosovo Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B7. Which World Bank instruments do you believe are the MOST effective in reducing poverty in Kosovo? (Choose no more than TWO) 1 Capacity development 2 Policy based lending / budget support to the Government 3 Knowledge products/services (analytical work, studies, surveys, etc.) 4 Investment lending (financing specific projects) 5 Technical assistance (advice, best practice, international experience, etc.) 6 Trust Fund management 7 Co-financing arrangements (i.e., with other donors) 8 Sector-wide approaches 9 Emergency Recovery lending 10 Other (please specify): __________________________________________________ 11 Don’t know B8. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO) 1 NGOs 2 Local Government 3 Beneficiaries 4 Private sector 5 Community Based Organizations (CBOs) 6 Donor community 7 Foundations 8 Academia/think tanks/research institutes 9 Parliament 10 Media 11 Faith based organizations 12 UN and regional peace keeping forces 13 Emerging donors 14 UN agencies 15 Regional organizations (e.g., EU, CEFTA, NATO) 16 Other (please specify): __________________________ 104 The World Bank Kosovo Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK To what extent do you agree with the following statements about the World Bank’s work in Kosovo, on a ten point scale? Strongly Strongly Don't disagree agree know Overall the World Bank currently plays a relevant B9 1 2 3 4 5 6 7 8 9 10  role in development in Kosovo The World Bank’s work is aligned with what I B10 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Kosovo The World Bank supports programs and strategies B11 1 2 3 4 5 6 7 8 9 10  that are realistic for Kosovo The World Bank treats clients and stakeholders in B12 1 2 3 4 5 6 7 8 9 10  Kosovo with respect To what extent is the World Bank an effective development partner in Kosovo, in terms of each of the following? To no To a very Don't degree at significant know all degree B13 Responsiveness 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B14 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B15 1 2 3 4 5 6 7 8 9 10  circumstances) B16 Being inclusive 1 2 3 4 5 6 7 8 9 10  B17 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B18 Staff accessibility 1 2 3 4 5 6 7 8 9 10  B19 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Collaboration with groups outside of the B20 1 2 3 4 5 6 7 8 9 10  Government (e.g., NGOs, academia, private sector) B21 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  B22 Collaboration with other donors 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B23 1 2 3 4 5 6 7 8 9 10  the ground B24 Follow through over time 1 2 3 4 5 6 7 8 9 10  105 The World Bank Kosovo Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B25. When World Bank assisted reform efforts fail or are slow to take place, which THREE of the following would you attribute this to? (Choose no more than THREE) 1 The World Bank works too slowly 2 The Government works inefficiently 3 There is not an adequate level of citizen/civil society participation 4 Poor donor coordination 5 The World Bank does not do adequate follow through/follow-up 6 Lack of/inadequate levels of capacity in Government 7 Political pressures and obstacles 8 Reforms are not well thought out in light of country challenges 9 The World Bank is not sensitive enough to political/social realities on the ground 10 Ongoing conflict and instability 11 Inadequate funding 12 Other (please specify): ________________________________________ PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 106 The World Bank Kosovo Country Survey 2013 SECTION C: WORLD BANK EFFECTIVENESS AND RESULTS How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Kosovo, on a ten point scale? Not effective Very Don't at all effective know C1 Anti corruption 1 2 3 4 5 6 7 8 9 10  C2 Information and communications technology 1 2 3 4 5 6 7 8 9 10  C3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  C4 Crime and violence 1 2 3 4 5 6 7 8 9 10  C5 Regional conflict and tensions 1 2 3 4 5 6 7 8 9 10  C6 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10  C7 Urban development 1 2 3 4 5 6 7 8 9 10  C8 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  C9 Regulatory framework 1 2 3 4 5 6 7 8 9 10  C10 Basic infrastructure 1 2 3 4 5 6 7 8 9 10  C11 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10  C12 Poverty reduction 1 2 3 4 5 6 7 8 9 10  C13 Gender 1 2 3 4 5 6 7 8 9 10  C14 Domestic private sector development 1 2 3 4 5 6 7 8 9 10  C15 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  C16 Local governance and institutions 1 2 3 4 5 6 7 8 9 10  C17 Water and sanitation 1 2 3 4 5 6 7 8 9 10  C18 Trade and exports 1 2 3 4 5 6 7 8 9 10  C19 Economic growth 1 2 3 4 5 6 7 8 9 10  C20 Energy 1 2 3 4 5 6 7 8 9 10  C21 Disaster management 1 2 3 4 5 6 7 8 9 10  Public sector governance/ reform (i.e., government C22 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) C23 Job creation/employment 1 2 3 4 5 6 7 8 9 10  C24 Social cohesion 1 2 3 4 5 6 7 8 9 10  C25 Financial markets 1 2 3 4 5 6 7 8 9 10  C26 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  C27 Health 1 2 3 4 5 6 7 8 9 10  C28 Rural development 1 2 3 4 5 6 7 8 9 10  C29 Global/regional integration 1 2 3 4 5 6 7 8 9 10  C30 Food security 1 2 3 4 5 6 7 8 9 10  C31 Education 1 2 3 4 5 6 7 8 9 10  C32 Security/stabilization/reconstruction 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social C33 1 2 3 4 5 6 7 8 9 10  assistance) C34 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  C35 Agricultural development 1 2 3 4 5 6 7 8 9 10  C36 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10  107 The World Bank Kosovo Country Survey 2013 SECTION C: WORLD BANK EFFECTIVENESS AND RESULTS C37. To what extent does the World Bank’s work help to achieve development results in Kosovo, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree C38. To what extent does the World Bank help to build/strengthen existing country systems (e.g., procurement, financial management, etc.) in Kosovo, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank in Kosovo, on a ten point scale? Strongly Strongly Don't disagree agree know The World Bank’s financial instruments (i.e., investment lending, Development Policy C39 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Kosovo The World Bank meets Kosovo’s needs for C40 knowledge services (e.g., research, analysis, 1 2 3 4 5 6 7 8 9 10  data, technical assistance) PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 108 The World Bank Kosovo Country Survey 2013 SECTION D: THE WORLD BANK’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. When thinking about the development challenges in Kosovo, where do you believe it would be most valuable for the World Bank to focus its knowledge work and activities in the next few years? (Choose no more than THREE) Public sector governance/ reform (i.e., government 1 effectiveness, public financial management, public 19 Urban development expenditure, fiscal system reform) 2 Gender 20 Education 3 Social cohesion 21 Crime and violence 4 Domestic private sector development 22 Global/regional integration 5 Foreign direct investment 23 Information and communications technology 6 Water and sanitation 24 Local governance and institutions 7 Trade and exports 25 Transport (e.g., roads, bridges, transportation) 8 Energy 26 Agricultural development Natural resource management (e.g., oil, gas, 9 Regional conflict and tensions 27 mining) 10 Disaster management 28 Job creation/employment Social protection (e.g., pensions, targeted social 11 29 Health assistance) 12 Climate change (e.g., mitigation, adaptation) 30 Economic growth 13 Poverty reduction 31 Rural development 14 Law and justice (e.g., judicial system) 32 Food security 15 Security/stabilization/reconstruction 33 Environmental sustainability 16 Anti corruption 34 Regulatory framework 17 Financial markets 35 Basic infrastructure 18 Equality of opportunity (i.e., equity) 36 Communicable/non-communicable diseases 109 The World Bank Kosovo Country Survey 2013 SECTION D: THE WORLD BANK’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) In Kosovo, to what extent do you believe that the World Bank’s knowledge work and activities: To no To a very Don't degree at significant know all degree D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation Are relevant to Kosovo's development D4 1 2 3 4 5 6 7 8 9 10  priorities D5 Provide feasible recommendations 1 2 3 4 5 6 7 8 9 10  Are source of relevant information on global D6 1 2 3 4 5 6 7 8 9 10  good practices Are accessible (well written and easy to D7 1 2 3 4 5 6 7 8 9 10  understand) D8 Are useful in terms of the work you do 1 2 3 4 5 6 7 8 9 10  D9 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D10 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Kosovo’s specific D11 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D12. Overall, how significant a contribution do you believe the World Bank’s knowledge work and activities make to development results in your country, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D13. Overall, how would you rate the technical quality of the World Bank's knowledge work and activities, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  Very low Very high Don't know technical quality technical quality 110 The World Bank Kosovo Country Survey 2013 SECTION E: WORKING WITH THE WORLD BANK To what extent do you agree/disagree with the following statements, on a ten point scale? Strongly Strongly Don't disagree agree know E1 The World Bank disburses funds promptly 1 2 3 4 5 6 7 8 9 10  The World Bank effectively monitors and E2 evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank's approvals and reviews are E3 1 2 3 4 5 6 7 8 9 10  done in a timely fashion The World Bank's “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank’s conditions on its lending E5 1 2 3 4 5 6 7 8 9 10  are reasonable Working with the World Bank increases E6 1 2 3 4 5 6 7 8 9 10  Kosovo’s institutional capacity The World Bank ensures consistency and E7 1 2 3 4 5 6 7 8 9 10  continuity through staff changes The World Bank's teams and visits are well E8 1 2 3 4 5 6 7 8 9 10  coordinated Where country systems (e.g., procurement, financial management, etc.) are adequate, E9 1 2 3 4 5 6 7 8 9 10  the World Bank makes appropriate use of them The World Bank provides effective E10 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) E11. To what extent do you believe the World Bank is adequately staffed in Kosovo, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 111 The World Bank Kosovo Country Survey 2013 SECTION F: THE FUTURE ROLE OF THE WORLD BANK IN KOSOVO F1. How significant a role do you believe the World Bank SHOULD play in Kosovo’s development in the near future, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  Not a significant Very significant Don't know role at all role F2. Which of the following SHOULD the World Bank do to make itself of greater value in Kosovo? (Choose no more than TWO) 1 Improve the quality of its experts as related to Kosovo’s specific challenges 2 Reduce the complexity of obtaining World Bank financing 3 Focus primarily on advocacy issues Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, and other 4 terms) 5 Reach out more to groups outside of government 6 Ensure greater selectivity in its work 7 Provide more adequate data/knowledge/statistics/figures on Kosovo’s economy 8 Offer more innovative financial products 9 Offer more innovative knowledge services 10 Work faster 11 Increase the level of World Bank staffing in Kosovo’s office 12 Other (please specify): ______________________________________________ 112 The World Bank Kosovo Country Survey 2013 SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Kosovo? (Choose no more than TWO) 1 Local newspapers 2 International newspapers 3 Local radio 4 International radio 5 Local television 6 International television 7 Periodicals 8 Internet 9 Social media (Facebook, Twitter, Youtube) 10 Blogs 11 Mobile phones 12 Instant messaging 13 Other (please specify): ______________________________________________ G2. How would you prefer to receive information from the World Bank? (Choose no more than TWO) 1 World Bank website 2 Direct contact with World Bank (i.e., face to face meetings/discussions) 3 e-Newsletters 4 Instant messaging 5 World Bank seminars/workshops/conferences 6 World Bank publications and other written materials 7 Mobile phones 8 Social media (Facebook, Twitter, Youtube) 9 Blogs 10 Other (please specify): ______________________________________________ Are you aware of the World Bank’s Access to Information Policy under which the Bank will G3 Yes No now disclose any information in its possession that is not on a list of exceptions? Have you requested information from the World Bank on its activities in the past year? G4 Yes No (If YES please go to Question G5; if NO please go to G6) G5 Were you able to obtain this information? Yes No G6 Do you have access to the Internet? Yes No G7 Do you use/have you used the World Bank website? Yes No 113 The World Bank Kosovo Country Survey 2013 SECTION G: COMMUNICATION AND INFORMATION SHARING G8. Which do you primarily use? (Please mark only ONE response) 1 The World Bank’s country website (www.worldbank.org/kosovo) 2 The World Bank’s main website (www.worldbank.org) Please rate how much you agree with the following statements, on a ten point scale. Strongly Strongly Don't disagree agree know I use/consult World Bank data more often than I did a G9 1 2 3 4 5 6 7 8 9 10  few years ago I find the World Bank websites easy to navigate. (Only G10 1 2 3 4 5 6 7 8 9 10  answer if you have used a World Bank website) I find the information on the World Bank’s websites G11 useful. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  website) When I need information from the World Bank I know G12 how to find it (e.g., whom to call, where to reach them, 1 2 3 4 5 6 7 8 9 10  etc.) The World Bank is responsive to my information G13 1 2 3 4 5 6 7 8 9 10  requests and inquiries PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 114 The World Bank Kosovo Country Survey 2013 SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Please mark only ONE response) 1 Office of the President, Prime Minister 2 Office of Minister 3 Office of Parliamentarian 4 Employee of a Ministry, Ministerial Department or Implementation Agency 5 Consultant/Contractor working on World Bank supported Project/Program 6 Project Management Unit (PMU) overseeing implementation of project 7 Local Government Office or Staff 8 Bilateral Agency 9 Multilateral Agency 10 Private Sector Organization 11 Private Foundation 12 Financial Sector/Private Bank 13 NGO 14 Community Based Organization 15 Media (Press, Radio, TV, Web, etc.) 16 Independent Government Institution (i.e., Regulatory Agency, Central Bank/oversight institution) 17 Trade Union 18 Faith-Based Group 19 Academia/Research Institute/Think Tank 20 Judiciary Branch 21 Other (please specify): ________________________ H2. Please identify the primary specialization of your work. (Please mark only ONE response) 1 Agriculture/ rural development / food security 10 Law and justice / regulatory framework Natural resource management / environmental 2 Climate change / disaster management 11 sustainability Private sector development / foreign direct 3 Education 12 investment Public sector governance / public financial 4 Energy 13 management / anti corruption 5 Financial markets / banking 14 Social protection 6 Gender / equality of opportunity 15 Transport Health / communicable/non-communicable 7 16 Urban development diseases 8 Information and communications technology 17 Water and sanitation 9 Job creation/employment 18 Other (please specify): _________________________ 115 The World Bank Kosovo Country Survey 2013 SECTION H: BACKGROUND INFORMATION H3. Currently, do you professionally collaborate/work with the World Bank in your country? 1 Yes 2 No H4. Which of the following describes most of your exposure to the World Bank in Kosovo? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank reports/data 3 Engage in World Bank related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank website for information, data, research, etc. H5. Which best represents your geographic location? 1 Pristina 2 Outside Pristina Thank you for completing the survey! 116