96118 Lesotho The World Bank Group Country Survey FY 2014 Report of Findings March 2015 The World Bank Group Lesotho Country Opinion Survey 2014 Acknowledgements The Lesotho Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Jing Guo, Svetlana Markova and Jessica Cameron. Calita Woods and Dania Mendoza provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the Bosnia and Herzegovina country team and the local fielding agency LEADS SERVICES. In particular, PORG is grateful to Macmillan Anyanwu (Senior Operations Officer); Edmund Motseki (Operations Officer) and Mmenyane Seoposengwe (Public Information Associate) for their ongoing support throughout the Country Opinion Survey process. 1 The World Bank Group Lesotho Country Opinion Survey 2014 Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................5 IV. General Issues Facing Lesotho ...................................................10 V. Overall Attitudes toward the World Bank Group .......................16 VI. Sectoral Importance and Effectiveness...................................... 26 VII. How the World Bank Group Operates .......................................31 VIII. World Bank Group’s Knowledge and Instruments .....................40 IX. The Future Role of the World Bank Group in Lesotho ...............46 X. Communication and Openness..................................................50 XI. Appendices ................................................................................57 2 The World Bank Group Lesotho Country Opinion Survey 2014 I. Objectives This survey was designed to achieve the following objectives:  Assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Lesotho perceive the WBG;  Obtain systematic feedback from stakeholders in Lesotho regarding:  Their views regarding the general environment in Lesotho;  Their overall attitudes toward the World Bank Group in Lesotho;  Overall impressions of the WBG’s effectiveness and results, knowledge work and activities, and communication and information sharing in Lesotho;  Perceptions of the World Bank Group’s future role in Lesotho.  Use data to help inform Lesotho country team’s strategy. II. Methodology From April to June 2014, 142 stakeholders of the WBG in Lesotho were invited to provide their opinions on the WBG’s work in the country by participating in a country opinion survey. Participants were drawn from the office of the President, Prime Minster; office of a minister; office of a parliamentarian; ministries/ministerial departments; consultants/contractors working on WBG-supported projects/programs; PMUs; local governments; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community based organizations; the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; judiciary branch; and other organizations. A total of 106 stakeholders participated in the survey (75% response rate). Respondents completed questionnaires with a representative of the fielding agency face to face. Respondents were asked about: general issues facing Lesotho; their overall attitudes toward the WBG; the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in Lesotho; and the WBG’s communication and information sharing. Every country that engages in the Country Opinion Survey must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Surveys conducted in FY’06. Data were weighted to reach the same stakeholder composition in two years, which allows for between-year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other� stakeholder category were not included either. As a result, means of the FY’ 14 data and the total number of respondents in two years are slightly different from those of the original data reported in appendices A, B, C, E, F, G. For year comparison results, please see appendix D (page 104). A. General Issues Facing Lesotho: Respondents were asked to indicate whether Lesotho is headed in the right direction, what they thought were the most important development priorities, which areas would contribute most to reducing poverty and generating economic growth, and how “shared prosperity� would be best achieved. 3 The World Bank Group Lesotho Country Opinion Survey 2014 II. Methodology (continued) B. Overall Attitudes toward the World Bank Group (WBG): Respondents were asked to rate their familiarity with the WBG, its effectiveness in Lesotho, WBG staff preparedness to help Lesotho solve its development challenges, WBG’s local presence, WBG’s capacity building in Lesotho, their agreement with various statements regarding the WBG’s work, and the extent to which the WBG is an effective development partner. Respondents were asked to indicate the WBG’s greatest values and weaknesses, the most effective instruments in helping reduce poverty in Lesotho, and in which sectoral areas the WBG should focus most of its resources (financial and knowledge services). C. World Bank Group’s Effectiveness and Results: Respondents were asked to rate the extent to which the WBG’s work helps achieve development results in Lesotho, the extent to which the WBG meets Lesotho’s needs for knowledge services and financial instruments, the importance for the WBG to be involved in thirty development areas, and the WBG’s level of effectiveness across these areas, such as job creation, health, and education. D. The World Bank Group’s Knowledge Work and Activities: Respondents were asked how often they use the WBG’s knowledge work, and were asked to rate the effectiveness and quality of the WBG’s knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality. E. Working with the World Bank Group: Respondents were asked to rate their level of agreement with a series of statements regarding working with the WBG, such as the WBG’s “Safeguard Policy� requirements being reasonable, and disbursing funds promptly. The respondents were also asked whether they think the organization is risk-averse and to rate the contribution of the WBG’s technical assistance to solving Lesotho’s development challenges. F. The Future Role of the World Bank Group in Lesotho: Respondents were asked to indicate what the WBG should do to make itself of greater value in Lesotho and which services the WBG should offer more of in the country. G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the WBG, and their usage and evaluation of the WBG’s websites. Respondents were also asked about their awareness of the WBG’s Access to Information policy, were asked to rate WBG’s responsiveness to information requests, value of its social media channels, levels of easiness to find information they needed, the levels of easiness to navigate the WBG websites, and whether they use WBG data more often than before. H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the WBG, their exposure to the WBG in Lesotho, which WBG agencies they work with, and their geographic locations. 4 The World Bank Group Lesotho Country Opinion Survey 2014 III. Demographics of the Sample Current Position  For further analyses, respondents from ministries/ministerial departments, PMUs and consultants/contractors working WBG projects were combined, respondents from the financial sector/private banks were combined with those from private sector organizations; respondents from bilateral agencies were combined with those from multilateral agencies. Respondents from private foundations, NGOs, and CBOs were combined into “CSO.� Few respondents from the office of the President/Prime Minister/Minister, local governments, independent government institutions, academia, and other organizations were included in the “Other� category. There were no respondents from the office of a parliamentarian, trade unions, faith-based groups, or the judiciary branch. Percentage of Respondents (N=103) Employee of a Ministry, Ministerial Department or Implementation Agency 20% NGO 19% Private Sector Organization 13% Media 9% Project Management Unit (PMU) overseeing implementation of project 7% Multilateral Agency 6% Other 6% Independent Government Institution 4% Office of Minister 2% Consultant/Contractor working on World Bank supported project/program 2% Local Government Office or Staff 2% Bilateral Agency 2% Private Foundation 2% Financial Sector/Private Bank 2% Community Based Organization 2% Academia/Research Institute/Think Tank 2% Office of the President, Prime Minister 1% “Which of the following best describes your current position?� (Respondents chose from a list.) 5 The World Bank Group Lesotho Country Opinion Survey 2014 III. Demographics of the Sample (continued) Area of Primary Specialization Percentage of Respondents (N=101) Health/communicable/non-communicable 20% diseases/HIV/AIDS Other 19% Public sector governance/public financial 10% management/anti corruption Education 7% Generalist 7% Financial markets/banking 5% Social protection 5% Agriculture/rural development/food security 4% Natural resource management/environmental 4% sustainability Private sector development/foreign direct 4% investment Transport 4% Information and communications technology 3% Gender equity/equality of opportunity 2% Law and justice/regulatory framework 2% Water and sanitation 2% Energy 1% Job creation/employment 1% Urban development 1% “Please identify the primary specialization of your work.� (Respondents chose from a list.) 6 The World Bank Group Lesotho Country Opinion Survey 2014 III. Demographics of the Sample (continued) Geographic Location  Almost all respondents in the Country Survey were from urban areas. So geographic comparisons of respondents were not possible. Percentage of Respondents (N=102) Urban areas 96% Rural areas 4% “Which best represents your geographic location?� (Respondents chose from a list.) Collaboration with and Exposure to the World Bank Group  Differences in responses to the indicator questions, based on levels of collaboration and exposure to the World Bank Group in Lesotho, can be found in Appendix C (see page 91) and Appendix E (see page 106). Please note that where these two factors appear to have a significant relationship with overall views of the World Bank Group, it is highlighted in yellow in Appendix E. Percentage of Respondents (N=98) Yes 48% No 52% "Currently, do you professionally collaborate/work with the World Bank Group in your country?� 7 The World Bank Group Lesotho Country Opinion Survey 2014 III. Demographics of the Sample (continued) Collaboration with and Exposure to the World Bank Group (continued) Percentage of Respondents (N=91) Engage in World Bank Group related/sponsored 35% events/activities Collaborate as part of my professional duties 34% Use World Bank Group website for information, 29% data, research, etc. Observer 28% Use World Bank Group reports/data 22% "Which of the following describes most of your exposure to the World Bank Group in Lesotho? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) Exposure to Agencies within the World Bank Group Percentage of Respondents (N=77) The World Bank (IDA) 65% The International Finance Corporation (IFC) 18% Other 17% "Which of the following agencies of the World Bank Group do you primarily engage with in Lesotho?" (Select only ONE response) Percentage of Respondents (N=85) Yes 37% No 63% “Do your projects involve both the World Bank and IFC?� 8 The World Bank Group Lesotho Country Opinion Survey 2014 III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Stakeholder groups: Respondents from ministries, PMUs, and consultants working on WBG projects had the highest levels of familiarity with the WBG, whereas respondents from the CSOs had significantly lower levels of familiarity with the WBG.  Collaboration: Respondents who collaborate with the WBG were significantly more familiar with the institution than those who do not collaborate with the WBG.  Familiarity, effectiveness, relevance, and achieving results: Respondents’ levels of familiarity with the WBG were significantly, strongly correlated with their perceptions of the WBG’s overall effectiveness in Lesotho, and significantly, moderately correlated with the respondents’ perceptions of the WBG’s relevance to Lesotho’s development or its ability to help achieve development results in Lesotho. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 5.7 "How familiar are you with the work of the World Bank Group in Lesotho?" (1 - "Not familiar at all", 10 - "Extremely familiar") 9 The World Bank Group Lesotho Country Opinion Survey 2014 IV. General Issues Facing Lesotho Headed in the Right Direction Percentage of Respondents (N=89) The right direction 61% The wrong direction 12% Not sure 27% "In general, would you say that Lesotho is headed in ...?" (Respondents chose from a list.) 10 The World Bank Group Lesotho Country Opinion Survey 2014 IV. General Issues Facing Lesotho (continued) Development Priority1 Percentage of Respondents (N=97) Job creation/employment 39% Health 27% Education 26% Economic growth 25% Public sector governance/ reform 22% Agricultural development and food security 19% Transport 18% Anti corruption 18% Poverty reduction 18% Domestic private sector development 17% Social protection 13% Water and sanitation 8% Rural development 7% Communicable/non-communicable diseases 7% Natural resource management 5% Gender equity 4% Law and justice 4% Foreign direct investment 3% Financial markets 2% Environmental sustainability 2% Equality of opportunity 2% Energy 2% Trade and exports 2% Information and communications technology 2% Global/regional integration 1% Climate change 1% Disaster management 1% Urban development 0% Crime and violence 0% Regulatory framework 0% "Listed below are a number of development priorities in Lesotho. Please identify which of the following you consider the most important development priorities in Lesotho. (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) 1 When more than 10% of the total respondents are from a particular sector (see the full list of specialized areas in question H2 in Appendix G), analyses are usually done to see how these respondents view the top development priorities. In this year’s Survey in Lesotho, 20% of the respondents specialized in “health/communicable/non- communicable diseases/HIV/AID,� so analysis was done to see if those respondents saw “health� as the most important development priority in the country. 11 The World Bank Group Lesotho Country Opinion Survey 2014 IV. General Issues Facing Lesotho (continued) Development Priority (continued)  Stakeholder groups: Respondents across stakeholder groups all agreed that “job creation/employment,� “health,� “education,� and “economic growth� are Lesotho’s top development priorities.  Collaboration: Respondents who collaborate with the WBG were significantly more likely to indicate that “economic growth� is Lesotho’s top development priority than respondents who do not collaborate with the institution.  “Health� as a development priority: Respondents who primarily specialize in “health/communicable/non-communicable diseases/HIV/AIDS� (20% of the sample) were significantly more likely to believe that “health� is Lesotho’s top development priority compared to respondents who specialize in other areas. 12 The World Bank Group Lesotho Country Opinion Survey 2014 IV. General Issues Facing Lesotho (continued) What Would Contribute Most to Reducing Poverty2 Percentage of Respondents (N=103) Economic growth 43% Job creation/employment 43% Agricultural development and food security 30% Education 24% Domestic private sector development 22% Anti corruption 20% Rural development 18% Public sector governance/ reform 15% Equality of opportunity 12% Communicable/non-communicable diseases 8% Foreign direct investment 8% Health 7% Water and sanitation 7% Transport 6% Social protection 6% Energy 5% Natural resource management 5% Trade and exports 4% Regulatory framework 3% Crime and violence 3% Law and justice 3% Gender equity 2% Global/regional integration 2% Urban development 1% Information and communications technology 1% Environmental sustainability 1% Climate change 0% Disaster management 0% Financial markets 0% "Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Lesotho?" (Respondents chose from a list. Responses combined.) 2 When more than 10% of the total respondents are from a particular sector (see the full list of specialized areas in question H2 in Appendix G), analyses are usually done to see which development areas these respondents believe would contribute most to poverty reduction in Lesotho. In this year’s Survey in Lesotho, 20% of the respondents specialized in “health/communicable/non-communicable diseases/HIV/AID,� so analysis was done to identify development areas which they believe would contribute most to poverty reduction in Lesotho. 13 The World Bank Group Lesotho Country Opinion Survey 2014 IV. General Issues Facing Lesotho (continued) What Would Contribute Most to Generating Economic Growth3 Percentage of Respondents (N=103) Job creation/employment 38% Foreign direct investment 31% Trade and exports 28% Domestic private sector development 26% Agricultural development and food security 25% Anti corruption 19% Education 19% Public sector governance/ reform 19% Natural resource management 13% Transport 12% Rural development 9% Financial markets 9% Energy 8% Global/regional integration 7% Information and communications technology 6% Regulatory framework 6% Health 3% Urban development 3% Water and sanitation 3% Social protection 3% Law and justice 3% Equality of opportunity 2% Gender equity 2% Climate change 1% Communicable/non-communicable diseases 1% Environmental sustainability 1% Disaster management 1% Crime and violence 0% "Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Lesotho? (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) 3 When more than 10% of the total respondents are from a particular sector (see the full list of specialized areas in question H2 in Appendix G), analyses are usually done to see which development areas these respondents believe would contribute most to economic growth in Lesotho. In this year’s Survey in Lesotho, 20% of the respondents specialized in “health/communicable/non-communicable diseases/HIV/AID,� so analysis was done to identify development areas which they believe would contribute most to economic growth in Lesotho. 14 The World Bank Group Lesotho Country Opinion Survey 2014 IV. General Issues Facing Lesotho (continued) Factors Contributing to “Shared Prosperity� Percentage of Respondents (N=93) Better entrepreneurial opportunities 41% Better employment opportunities for young 41% people Greater access to micro-finance for the poor 22% Education and training that better ensure job 22% opportunity Consistent economic growth 18% Better opportunity for the poor who live in 14% rural areas Better quality public services 9% A growing middle class 5% Better employment opportunities for women 5% Greater access to health and nutrition for 5% citizens Greater equity of fiscal policy 5% Greater voice and participation for citizens to 4% help ensure greater accountability Better opportunity for the poor who live in 2% urban areas Other 2% More reliable social safety net 1% "The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Lesotho? ? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 15 The World Bank Group Lesotho Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group Where the World Bank Group Should Focus its Resources4 Percentage of Respondents (N=106) Job creation/employment 31% Public sector governance/ reform 29% Education 23% Poverty reduction 22% Domestic private sector development 22% Economic growth 21% Agricultural development and food security 19% Health 17% Transport 15% Rural development 12% Anti corruption 10% Foreign direct investment 9% Natural resource management 9% Equality of opportunity 8% Regulatory framework 6% Social protection 6% Water and sanitation 6% Information and communications technology 6% Financial markets 5% Trade and exports 5% Law and justice 4% Energy 4% Gender equity 2% Climate change 2% Crime and violence 2% Communicable/non-communicable diseases 1% Environmental sustainability 1% Global/regional integration 0% Urban development 0% Disaster management 0% “When thinking about how the World Bank Group can have the most impact on development results in Lesotho in which sectoral areas do you believe the World Bank Group should focus most of its resources in Lesotho? (Choose no more than THREE)� (Respondents chose from a list. Responses combined.) 4 When more than 10% of the total respondents are from a particular sector (see the full list of specialized areas in question H2 in Appendix G), analyses are usually done to see which development areas these respondents believe the WBG should focus its resources on in Lesotho. In this year’s Survey in Lesotho, 20% of the respondents specialized in “health/communicable/non-communicable diseases/HIV/AID,� so analysis was done to identify development areas where they believe the WBG should focus its resources in Lesotho. 16 The World Bank Group Lesotho Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology� section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness (Indicator Question)  Stakeholder groups: Respondents from ministries, PMUs, and consultants working on WBG projects had the highest ratings for the WBG’s overall effectiveness in Lesotho, whereas respondents from the CSOs had significantly lower ratings.  Collaboration: respondents who collaborate with the WBG had significantly higher ratings for the WBG’s overall effectiveness than respondents who do not collaborate with the institution. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 All respondents 6.6 "Overall, please rate your impression of the World Bank Group’s effectiveness in Lesotho." (1 - "Not effective at all", 10 - "Very effective") 17 The World Bank Group Lesotho Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Effectiveness of the WBG Activities  Stakeholder groups: Respondents from the media had the highest ratings for the effectiveness of the WBG activities in “mobilizing third party financial resources� and “coordination of development partners,� whereas respondents from bilateral/multilateral agencies had significantly lower ratings for the WBG’s effectiveness in these two areas.  Collaboration: respondents who do and do not collaborate with the WBG gave statistically similar ratings for all of the following WBG activities in support of Lesotho’s efforts to achieve development results. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Financial resources 7.9 Technical assistance 7.6 Policy advice, studies, analyses 7.5 Mobilizing third party financial resources 7.2 Data 7.1 Coordination of development partners 6.7 Convening/facilitating 6.4 Linkage to non-Bank expertise 6.2 "How effectively do the World Bank Group’s activities below support Lesotho's efforts to achieve development results? " (1 - "Not effective at all", 10 - "Very effective") 18 The World Bank Group Lesotho Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Achieving Development Results (Indicator Question) Mean Rating 1 2 3 4 5 6 7 8 9 10 All respondents 7.1 "To what extent does the World Bank Group’s work help to achieve development results in Lesotho?" (1 - "To no degree at all", 10 - "To a very significant degree") Staff Preparedness (Indicator Question)  Stakeholder groups: Respondents from media, ministries, PMUs, and consultants working on WBG projects had the highest ratings for the extent to which the WBG’s staff is well prepared to help Lesotho solve its most complicated development challenges, whereas respondents from CSOs had significantly lower ratings.  Collaboration: Respondents who collaborate/work with the World Bank Group had significantly higher ratings for the extent to which the WBG’s staff is well prepared than respondents who do not collaborate with the institution. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.9 "To what extent do you believe the World Bank Group’s staff is well prepared to help Lesotho solve its most complicated development challenges?" (1-"To no degree at all", 10-"To a very significant degree") 19 The World Bank Group Lesotho Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups*  Stakeholder groups: respondents from media tended to have the highest ratings for twenty six indicator questions among all stakeholder groups, whereas respondents from CSOs had significantly lower ratings.  Collaboration: respondents who collaborate with the World Bank Group had significantly higher ratings for twenty six indicator questions (7.2) than respondents who do not collaborate with the institution (6.2).  Responses to individual indicator questions by stakeholder groups can be found in Appendix F (page 107). Mean Ratings 1 2 3 4 5 6 7 8 9 10 All Stakeholder Groups 6.7 Media 7.7 Employee of Ministry/ Consultant /PMU 7.3 Other 7.2 Bilateral/ Multilateral Agency 6.7 Private Sector/ Financial Sector/ Private Bank 5.8 CSO 5.7 Mean Ratings for All Indicator Questions by Stakeholder Groups on a Scale from 1 to 10 * Responses to all twenty six indicator questions can be found in Appendices E and F. 20 The World Bank Group Lesotho Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Greatest Value Percentage of Respondents (N=89) Financial resources 37% 23% 60% Policy advice, studies, analyses 21% 21% 43% Technical assistance 11% 14% 25% Coordination of development partners 10% 12% 22% Capacity development 10% 11% 21% Mobilizing third party financial resources 6% 4% 10% Data 7% Linkage to non-Bank expertise 7% Convening/facilitating 6% Greatest value Other 0% 0% Second greatest value "When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Lesotho?" (Respondents chose from a list.) 21 The World Bank Group Lesotho Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Ways of Capacity Building Support Mean Rating 1 2 3 4 5 6 7 8 9 10 The private sector, related to institutional and 8.7 policy change The public sector, related to implementation of specific development projects on the 8.5 ground Groups outside of government to help them more effectively engage and participate in 8.1 development efforts The public sector, related to changing 8.0 institutions "The World Bank Group can provide capacity building support in a number of ways in Lesotho. To which degree would Lesotho benefit, if capacity building were to support...? " (1 - "To no degree at all", 10 - "To a very significant degree") 22 The World Bank Group Lesotho Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Effectiveness of WBG’s Capacity Building Work Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Project implementation 7.4 Policy design 7.3 Citizen engagement 6.1 "How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Lesotho?" (1 - "Not effective at all", 10 - "Very effective") Importance of WBG’s Capacity Building Work  Stakeholder groups: Respondents from bilateral/multilateral agencies gave significantly lower ratings for the importance of the WBG being involved in “citizen engagement,� compared to respondents from other stakeholder groups. Mean Rating 1 2 3 4 5 6 7 8 9 10 Policy design 8.7 Citizen engagement 8.6 Project implementation 8.6 "When thinking about how to improve capacity building in Lesotho to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? " (1 - "Not important at all", 10 - "Very important") 23 The World Bank Group Lesotho Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness  Stakeholder groups: A plurality of the stakeholders indicated that “not enough public disclosure of its work� was the WBG’s greatest weakness in Lesotho. Among all respondents, those from the media were significantly more likely to indicate so than respondents from other stakeholder groups. Percentage of Respondents (N=100) Not enough public disclosure of its work 39% World Bank Group’s processes too complex 19% Too influenced by developed countries 18% Staff too inaccessible 15% Too bureaucratic in its operational policies and 14% procedures Don’t know 14% Not adequately sensitive to political/social 12% realities in Lesotho Not collaborating enough with non-state actors 9% Not willing to honestly criticize policies and 7% reform efforts in the country World Bank Group’s processes too slow 6% Not aligned with country priorities 5% Not aligned with other donors’ work 4% Imposing technocratic solutions without regard 3% to political realities Other 3% Arrogant in its approach 2% Not client focused 2% The credibility of its knowledge/data 1% Not exploring alternative policy options 0% "Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Lesotho? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 24 The World Bank Group Lesotho Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Attributing Failed/Slow Reform Efforts  Stakeholder groups: Pluralities of the stakeholders attributed failed/slow WBG-assisted reforms to “inadequate levels of capacity in Government� and “inadequate level of citizen/civil society participation.� Respondents from the private sector/financial sector/private banks and CSOs were significantly more likely to believe that “inadequate level of citizen/civil society participation� was the cause for failed/slow reforms compared to respondents from other stakeholder groups. Percentage of Respondents (N=99) Lack of/inadequate levels of capacity in 33% Government There is not an adequate level of citizen/civil 31% society participation The Government works inefficiently 27% Political pressures and obstacles 22% Reforms are not well thought out in light of 21% country challenges The World Bank Group does not do adequate 17% follow through/follow-up The World Bank Group is not sensitive enough 11% to political/social realities on the ground Poor donor coordination 10% The World Bank Group works too slowly 4% Other 3% "When World Bank Group assisted reform efforts fail or are slow to take place, which THREE of the following would you attribute this to? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 25 The World Bank Group Lesotho Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness Importance of Sectoral Areas Mean Importance Rating 1 2 3 4 5 6 7 8 9 10 Poverty reduction 9.1 Economic growth 9.1 Transport 8.9 Education 8.8 Agricultural development and food security 8.6 Domestic private sector development 8.6 Health 8.6 Rural development 8.6 Job creation/employment 8.5 Foreign direct investment 8.5 Trade and exports 8.4 Anti corruption 8.4 Information and communications technology 8.4 Water and sanitation 8.2 Public sector governance/ reform 8.2 Communicable/non-communicable diseases 8.1 Financial markets 8.0 Regulatory framework 7.9 Urban development 7.9 Energy 7.8 Global/regional integration 7.7 Equality of opportunity 7.6 Environmental sustainability 7.6 Climate change 7.1 Social protection 7.1 Natural resource management 7.1 Gender equity 6.9 Law and justice 6.8 Crime and violence 6.6 Disaster management 6.4 "In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Lesotho?" (1-"Not important at all", 10-"Very important") 26 The World Bank Group Lesotho Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Health 7.7 Communicable/non-communicable diseases 7.6 Education 7.5 Poverty reduction 7.5 Water and sanitation 7.3 Foreign direct investment 7.1 Economic growth 7.1 Regulatory framework 7.1 Public sector governance/ reform 7.0 Agricultural development and food security 7.0 Transport 7.0 Trade and exports 6.8 Domestic private sector development 6.6 Energy 6.6 Global/regional integration 6.6 Job creation/employment 6.6 Urban development 6.5 Equality of opportunity 6.5 Gender equity 6.4 Rural development 6.4 Environmental sustainability 6.4 Financial markets 6.3 Information and communications technology 6.3 Social protection 6.0 Anti corruption 6.0 Disaster management 5.6 Law and justice 5.4 Climate change 5.2 Natural resource management 5.0 Crime and violence 4.3 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Lesotho?" (1-"Not effective at all", 10-"Very effective") 27 The World Bank Group Lesotho Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas (continued)  Overall, the WBG was well rated for its effectiveness in development areas which were rated as most important in Lesotho (poverty reduction, economic growth, transport, education, and agricultural development and food security).  Stakeholder groups: There were significant differences between stakeholder groups in their ratings for the WBG’s effectiveness in a number of sectoral areas (listed below). Overall, respondents from the private sector/financial sector/private banks had significantly lower ratings for the WBG’s effectiveness in these areas than respondents from other stakeholder groups.  Foreign direct investment;  Energy;  Public sector governance/reform;  Job creation/employment; and,  Global/regional integration  Note in the Appendix on the sectoral effectiveness (Appendix A, page 58) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know� if they did not have exposure to the WBG’s work in certain development areas. 28 The World Bank Group Lesotho Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas: Collaborators vs. Non-Collaborators  Collaboration: Respondents who professionally collaborate/work with the WBG had significantly higher ratings for the WBG’s effectiveness in “rural development� than respondents who do not collaborate with the institution. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Health 7.8 7.5 Communicable/non-communicable diseases 7.7 7.6 Regulatory framework 7.7 7.0 Poverty reduction 7.6 7.4 Education 7.6 7.3 Economic growth 7.5 6.9 Public sector governance/ reform 7.4 6.7 Water and sanitation 7.3 7.8 Foreign direct investment 7.3 7.3 Transport 7.3 6.5 Environmental sustainability 7.1 6.1 Job creation/employment 7.1 6.1 Rural development* 7.0 5.7 Energy 6.8 6.5 Domestic private sector development 6.8 6.5 Trade and exports 6.7 7.0 Urban development 6.7 6.4 Agricultural development and food security 6.6 7.3 Financial markets 6.4 6.4 Global/regional integration 6.4 6.9 Gender equity 6.3 6.7 Equality of opportunity 6.1 6.7 Social protection 6.0 6.2 Anti corruption 5.8 6.6 I professionally Information and communications technology 5.8 6.8 collaborate/work with WBG Disaster management 5.0 6.1 Law and justice 5.0 5.9 I do not Natural resource management 4.9 professionally 5.4 collaborate/work Climate change 4.5 with WBG 5.7 Crime and violence 4.3 4.2 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Lesotho?"(1-"Not effective at all", 10-"Very effective") (*Significantly different between respondents who do and do not collaborate with the WBG) 29 The World Bank Group Lesotho Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Lesotho, bivariate correlational analyses were conducted using respondents’ ratings of the thirty specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the Bank Group’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the Bank Group’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the Bank Group’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank Group’s overall effectiveness in Lesotho. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at environmental sustainability;  The WBG’s effectiveness at water and sanitation;  The WBG’s effectiveness at regulatory framework;  The WBG’s effectiveness at energy; and,  The WBG’s effectiveness at economic growth.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Lesotho, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at urban development;  The WBG’s effectiveness at health;  The WBG’s effectiveness at poverty reduction;  The WBG’s effectiveness at disaster management; and  The WBG’s effectiveness at public sector governance/reform. 30 The World Bank Group Lesotho Country Opinion Survey 2014 VII. How the World Bank Group Operates The World Bank Group’s Work in Lesotho  Stakeholder groups: Respondents from the media had the highest levels of agreement with the statements that “overall the WBG currently plays a relevant role in development in Lesotho� and “the WBG’s work is aligned with what I consider the development priorities for Lesotho,� whereas respondents from CSOs and private sector/financial sector/private banks had significantly lower levels of agreement with the two statements. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Overall the World Bank Group currently plays a 7.4 relevant role in development in Lesotho^ The World Bank Group’s work is aligned with what 7.5 I consider the development priorities for Lesotho^ The World Bank Group supports programs and 7.2 strategies that are realistic for Lesotho "To what extent do you agree with the following statements about the World Bank Group’s work in Lesotho?" (1-"Strongly disagree", 10-"Strongly agree") ^Indicator Question 31 The World Bank Group Lesotho Country Opinion Survey 2014 VII. How the World Bank Group Operates The World Bank Group’s Work in Lesotho (continued)  Collaboration: All respondents whether or not they collaborate with the WBG had statistically similar levels of agreement with all three of the following statements about the WBG’s work in Lesotho. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group’s work is aligned with what 7.8 I consider the development priorities for Lesotho^ 7.1 Overall the World Bank Group currently plays a 7.7 relevant role in development in Lesotho^ 7.0 I professionally collaborate with the WBG I don't The World Bank Group supports programs and 7.6 professionally strategies that are realistic for Lesotho collaborate with 6.8 the WBG "To what extent do you agree with the following statements about the World Bank Group’s work in Lesotho?" (1-"Strongly disagree", 10-"Strongly agree") ^Indicator Question 32 The World Bank Group Lesotho Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Overall Perceptions Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group provides effective 7.5 implementation support Working with the World Bank Group 7.4 increases Lesotho’s institutional capacity The World Bank Group treats clients and 7.4 stakeholders in Lesotho with respect The World Bank Group effectively monitors and evaluates the projects and 7.3 programs it supports The World Bank Group’s “Safeguard 6.9 Policy� requirements are reasonable Where country systems are adequate, the World Bank Group makes appropriate use 6.9 of them^ The World Bank Group’s conditions on its 6.7 lending are reasonable The World Bank Group’s approvals and 6.6 reviews are done in a timely fashion The World Bank Group disburses funds 6.2 promptly The World Bank Group ensures consistency 5.9 and continuity through staff changes The World Bank Group takes decisions 5.7 quickly in Lesotho^ "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") ^Indicator Question 33 The World Bank Group Lesotho Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Overall Perceptions (continued)  Collaboration: Respondents who do and do not collaborate with the WBG had statistically similar levels of agreement with all of the statements below about the WBG’s operations. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Working with the World Bank Group increases 7.7 Lesotho’s institutional capacity 7.2 The World Bank Group provides effective 7.6 implementation support 7.2 The World Bank Group treats clients and 7.5 stakeholders in Lesotho with respect 7.3 The World Bank Group effectively monitors and 7.5 evaluates the projects and programs it supports 6.9 The World Bank Group’s conditions on its lending 7.0 are reasonable 6.6 Where country systems are adequate, the World 6.9 Bank Group makes appropriate use of them^ 6.7 The World Bank Group’s “Safeguard Policy� 6.8 requirements are reasonable 7.0 6.5 The World Bank Group disburses funds promptly 5.6 The World Bank Group’s approvals and reviews are 6.5 done in a timely fashion 6.6 I professionally collaborate/work with WBG The World Bank Group takes decisions quickly in 6.2 Lesotho^ 5.0 I do not professionally The World Bank Group ensures consistency and 5.8 collaborate/work continuity through staff changes 6.0 with WBG "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") ^Indicator Question 34 The World Bank Group Lesotho Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) WBG’s Technical Assistance/Advisory Work Mean Rating 1 2 3 4 5 6 7 8 9 10 Conceptualization 6.9 Evaluation 6.8 Implementation 6.8 Design 6.8 "To what extent does each of the following aspects of the World Bank Group's technical assistance/advisory work contribute to solving Lesotho's development challenges?" (1-"To no degree at all", 10-"To a significant degree") 35 The World Bank Group Lesotho Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group as an Effective Development Partner  Stakeholder groups: Respondents from the media had the highest ratings for the WBG’s “inclusiveness,� whereas respondents from CSOs and private sector/financial sector/private banks tended to give significantly lower ratings. Mean Rating 1 2 3 4 5 6 7 8 9 10 Being a long-term partner^ 8.5 Collaboration with the Government^ 8.3 Collaboration with other donors and development 7.8 partners^ Openness (sharing data and other information)^ 7.2 Straightforwardness and honesty^ 6.8 Collaboration with the private sector^ 6.8 Responsiveness^ 6.7 Being inclusive^ 6.4 The speed in which it gets things accomplished on the 6.3 ground^ Flexibility (in terms of changing country 6.3 circumstances)^ Ease of access to the people at the World Bank Group 6.2 who are making decisions important to my work^ Flexibility (in terms of the institution’s products and 5.9 services)^ Collaboration with civil society^ 5.8 Staff accessibility^ 5.7 "To what extent is the World Bank Group an effective development partner in Lesotho, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") ^Indicator Question 36 The World Bank Group Lesotho Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group as an Effective Development Partner (continued)  Collaboration: respondents who professionally collaborate with the WBG gave significantly higher ratings for the WBG being an effective development partner in terms of several areas (indicated by * below), compared to respondents who do not collaborate with the WBG. Generally speaking, collaborators and non-collaborators differed significantly in their views of the institution’s accessibility, responsiveness, work with private sector, and being a long-term partner in Lesotho. Those who collaborate with the WBG tended to be more positive about these aspects of the WBG’s operations on the ground. Mean Rating 1 2 3 4 5 6 7 8 9 10 Being a long-term partner^* 8.9 7.9 Collaboration with the Government^ 8.7 8.2 Collaboration with other donors and development 7.7 partners^ 7.8 Collaboration with the private sector^* 7.6 5.7 Openness (sharing data and other information)^ 7.4 6.8 Responsiveness^* 7.3 6.1 Straightforwardness and honesty^ 7.1 6.5 Being inclusive^ 6.9 5.9 The speed in which it gets things accomplished on the 6.8 ground^ 5.7 Ease of access to the people at the World Bank Group 6.7 who are making decisions important to my work^* 5.4 Flexibility (in terms of changing country 6.7 circumstances)^ 5.9 I professionally collaborate Flexibility (in terms of the institution’s products and 6.5 with the WBG services)^ 5.5 Staff accessibility^* 6.3 4.9 I do not professionally Collaboration with civil society^ 6.0 collaborate 5.6 with the WBG "To what extent is the World Bank Group an effective development partner in Lesotho, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") (*significantly different between respondents who do and do not collaboarte with the WBG) ^Indicator Question 37 The World Bank Group Lesotho Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group’s Approach to Risk in Lesotho  Collaboration: Respondents who collaborate with the WBG were more likely to know whether the WBG takes enough risks. Among those who collaborate/work with the institution, views on the WBG’s approach to risk were split. A third of these respondents believed that the institution does not take enough risk in Lesotho, whereas about the same number of people believed that the WBG’s approach to risk is appropriate. Percentage of Respondents (N=98) Don't know 43% The World Bank Group does not take enough 25% risk in Lesotho The World Bank Group’s approach to risk is 21% appropriate Prefer not to answer 9% The World Bank Group takes too much risk in 2% Lesotho “Which of the following best describes the way the World Bank Group operates in Lesotho?� (Respondents chose from a list.) Making Decisions about the WBG Program in Lesotho Percentage of Respondents (N=105) Don’t know 50% At the Headquarters (in Washington D.C.) 42% In the country 8% “Where are the World Bank Group's decisions made primarily that support the program in Lesotho? � (Respondents chose from a list.) 38 The World Bank Group Lesotho Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group’s Local Presence in Lesotho  A plurality of respondents across stakeholder groups, whether or not they collaborate with the WBG, believed that the WBG should have more local presence in order to be a more effective development partner in Lesotho. Percentage of Respondents (N=106) More local presence 79% The current level of local presence is 11% adequate Don't know 9% Less local presence 1% “To be a more effective development partner in Lesotho, do you believe thatthe World Bank Group should have...? � (Respondents chose from a list.) The World Bank Group’s Measuring of Its Work Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 5.9 "To what extent do you believe the World Bank Group measures and corrects its work in real time in Lesotho?" (1-"To no degree at all", 10-"To a very significant degree") World Bank and IFC Working Together Percentage of Respondents (N=31) Working well together 45% Collaborating but needs 23% improvement Don’t know 13% “If yes, what was your view on the two institutions working together in Lesotho?� (Respondents chose from a list.) 39 The World Bank Group Lesotho Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work  Stakeholder groups: A majority of respondents indicated that they rarely or never consult the WBG knowledge work and activities. Among all of the respondents, those from the CSOs were least likely to consult the WBG knowledge work and activities. Respondents from bilateral/multilateral agencies and employees of ministries, PMUs and consultants on WBG projects however were significantly more likely to consult the WBG’s knowledge work and activities.  Collaboration: Respondents who professionally work/collaborate with the WBG consulted the WBG knowledge work and activities more frequently than those who do not work with the institution. Percentage of Respondents (N=106) Weekly 4% Monthly 5% A few times a year 37% Rarely 28% Never 26% "How frequently do you consult World Bank Group knowledge work and activities in the work you do?" (Respondents chose from a list.) 40 The World Bank Group Lesotho Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Lesotho’s Knowledge Needs (Indicator Question)  Stakeholder groups: Respondents from the media had the highest levels of agreement that World Bank Group meets Lesotho’s needs for knowledge services, whereas respondents from bilateral/multilateral agencies had significantly lower levels of agreement with it.  Collaboration: Although the survey data show that respondents who professionally collaborate with the WBG were more likely to consult the WBG knowledge work and activities than those we do not collaborate, all respondents irrespective of their levels of collaboration had statistically similar levels of agreement that World Bank Group meets Lesotho’s needs for knowledge services. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 6.5 "The World Bank Group meets Lesotho's needs for knowledge services" (1-"Strongly disagree", 10-"Strongly agree") 41 The World Bank Group Lesotho Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities  Stakeholder groups: overall, the WBG’s knowledge work and activities were not perceived as adequately disseminated. Among all respondents, employees of ministries, PMUs and consultants working on WBG projects however gave significantly higher ratings for the dissemination of the WBG’s knowledge work than respondents from all other stakeholder groups.  Collaboration: Respondents who collaborate with the WBG gave significantly higher ratings for the extent to which the WBG knowledge work and activities “enhance your knowledge and/or skills,� than respondents who do not collaborate with the WBG. Mean Rating 1 2 3 4 5 6 7 8 9 10 Are source of relevant information on global 7.6 good practices Are relevant to Lesotho’s development 7.5 priorities Enhance your knowledge and/or skills 7.4 Are accessible (well written and easy to 6.9 understand) Lead to practical solutions 6.9 Are adaptable to Lesotho’s specific development challenges and country 6.4 circumstances^ Include appropriate level of stakeholder 6.0 involvement during preparation Are timely 5.9 Are adequately disseminated 5.4 Are translated enough into local language 3.7 "In Lesotho, to what extent do you believe that the World Bank Group’s knowledge work and activities:" (1-"To no degree at all", 10-"To a very significant degree") ^Indicator Question 42 The World Bank Group Lesotho Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question)  Respondents across stakeholder groups, whether or not they collaborate with the WBG, had statistically similar ratings for the significance of the contribution that the WBG’s knowledge work and activities make to development results in Lesotho. Mean Significance Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.3 "Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country?" (1-"Not significant at all", 10-"Very significant") Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question)  Stakeholder group: Respondents from the media, ministries, PMUs, and consultants working on WBG projects had the highest ratings for the technical quality of the WBG’s knowledge work and activities, whereas respondents from CSOs had significantly lower ratings.  Collaboration: Respondents who professionally collaborate/work with the WBG had significantly higher ratings for the technical quality of the WBG’s knowledge work and activities than respondents who do not work with the WBG. Mean Technical Quality Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.3 "Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?" (1-"Very low technical quality", 10-"Very high technical quality") 43 The World Bank Group Lesotho Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Most Effective Instruments in Reducing Poverty  Stakeholder groups: Respondents across stakeholder groups all tended to agree that the most effective WBG instruments in reducing poverty in Lesotho are investment lending, policy based lending/budget support to the Government, and technical assistance.  Collaboration: Respondents who collaborate/work with the WBG were significantly more likely to consider “technical assistance� as one of the most effective WBG instruments in reducing poverty in Lesotho, compared to respondents who do not collaborate with the institution. Percentage of Respondents (N=104) Investment lending 48% Policy based lending / budget support to the 39% Government Technical assistance 38% Capacity development 26% Trust Fund management 12% Don’t know 12% Knowledge products/services 9% Other 0% "Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Lesotho?" (Respondents chose from a list. Responses combined.) 44 The World Bank Group Lesotho Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Lesotho’s Needs for Financial Instruments (Indicator Question)  Stakeholder groups: Respondents across stakeholder groups had statistically similar levels of agreement that the World Bank Group’s financial instruments meet Lesotho’s needs.  Collaboration: Respondents who do and do not collaborate/work with the WBG had statistically similar levels of agreement that the World Bank Group’s financial instruments meet Lesotho’s needs. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 6.4 "The World Bank Group’s financial instruments meet the needs of Lesotho." (1-"Strongly disagree", 10-"Strongly agree") 45 The World Bank Group Lesotho Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Lesotho Making the World Bank Group of Greater Value Percentage of Respondents (N=99) Reach out more to groups outside of Government 43% Increase the level of capacity development in the 42% country Provide more adequate data/knowledge/statistics/figures on Lesotho’s 24% economy Reduce the complexity of obtaining World Bank 20% Group financing Collaborate more effectively with Government 18% clients Improve the competitiveness of its financing 12% compared to markets Improve the quality of its experts as related to 11% Lesotho’s specific challenges Offer more innovative financial products 6% Offer more innovative knowledge services 5% Work faster 5% Ensure greater selectivity in its work 3% Other 3% "Which of the following SHOULD the World Bank Group do to make itself of greater value in Lesotho? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 46 The World Bank Group Lesotho Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Lesotho (continued) Making the World Bank Group of Greater Value (continued)  Overall, pluralities of respondents believed that the WBG should “reach out more to groups outside of Government� and “increase the level of capacity development in the country� to make itself of great value in Lesotho.  Stakeholder groups: Respondents from CSOs and private sector/financial sector/private banks were significantly more likely to indicate that the WBG should “reach out more to groups outside of Government� than respondents from other stakeholder groups.  Collaboration: Respondents who professionally collaborate/work with the WBG were significantly more likely to indicate that the WBG should “increase the level of capacity development in the country� than those who do not collaborate with the organization. However, respondents who professionally collaborate/work with the WBG were significantly less likely to indicate that the WBG should “reach out more to groups outside of Government� than those who do not collaborate with the institution. 47 The World Bank Group Lesotho Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Lesotho (continued) World Bank Group’s Services in Lesotho  A plurality of respondents across stakeholder groups and levels of collaboration agreed that the WBG’s current combination of services is appropriate in Lesotho. Percentage of Respondents (N=101) The combination is appropriate for Lesotho 41% Financial services 32% Knowledge products 19% Don't know 6% Convening services 3% "When considering the combination of services that the World Bank Group offers in Lesotho, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Lesotho?" (Respondents chose from a list.) 48 The World Bank Group Lesotho Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Lesotho (continued) Collaborate More with…  Stakeholder groups: Pluralities of respondents across stakeholder groups and levels of collaboration think that the WBG should collaborate more with private sector in Lesotho. Respondents from bilateral/multilateral agencies were most likely to indicate that the WBG should collaborate more with the “donor community.� Respondents from the media were significantly more likely to believe that the WBG should collaborate more with “media.� Respondents from CSOs were most likely to indicate that the WBG need to collaborate more with “NGOs.�  Collaboration: Respondents who professionally work with the WBG were significantly more likely to indicate that the WBG should collaborate more with the “donor community� than those who do not work with the institution. However, respondents who professionally work with the WBG were significantly less likely to indicate that the WBG should collaborate more with the “NGOs� than those who do not work with the institution. Percentage of Respondents (N=104) Private sector 53% Civil Society Organizations (CSOs) 29% Academia/think tanks/research institutes 25% NGOs 21% Donor community 20% Local Government 17% Media 9% Beneficiaries 8% Parliament 6% Foundations 3% Faith based organizations 3% Other 2% Don’t know 0% "In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there?" (Respondents chose from a list. Responses combined.) 49 The World Bank Group Lesotho Country Opinion Survey 2014 X. Communication and Openness General Information Sources  Stakeholder groups: Respondents from CSOs and private sector/financial sector/private banks were significantly more likely to get most of their information about economic and social development issues in Lesotho through local radio than respondents from other stakeholder groups. Percentage of Respondents (N=99) Local newspapers 64% Internet 40% Local radio 21% Periodicals 18% Local television 16% International television 10% International newspapers 6% Social media 6% Other 5% International radio 2% Mobile phones 1% Blogs 0% Instant messaging 0% "How do you get most of your information about economic and social development issues in Lesotho? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 50 The World Bank Group Lesotho Country Opinion Survey 2014 X. Communication and Openness (continued) Preferred Information Sources  Stakeholder groups: Respondents from private sector/financial sector/private banks and CSOs were significantly more likely to indicate that they would prefer to receive information from the WBG at “seminars/workshops/conferences� compared to respondents from other stakeholder groups. Among all respondents, only those from the media indicated that they would be interested in receiving information from the WBG through “blogs.� Percentage of Respondents (N=101) World Bank Group’s website 40% Direct contact with World Bank Group 36% World Bank Group’s publications and other 36% written materials e-Newsletters 34% World Bank Group’s 22% seminars/workshops/conferences Social media 9% Instant messaging 6% Mobile phones 2% Other 2% Blogs 1% "How would you prefer to receive information from the World Bank Group? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 51 The World Bank Group Lesotho Country Opinion Survey 2014 X. Communication and Openness (continued) Access to Information  Overall, a majority of respondents was not aware of the Access to Information (AI) Policy. Although respondents who professionally collaborate/work with the WBG were significantly more likely to be aware of the AI Policy than those who do not collaborate with the WBG, still only less than a third of these collaborators know about this Policy. Percentage of Respondents (N=102) Yes 19% No 81% "Are you aware of the World Bank Group's Access to Information Policy under which the Bank Group will now disclose any information in its possession that is not on a list of exceptions?" Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I use/consult World Bank Group’s data more 5.3 often than I did a few years ago "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree�) 52 The World Bank Group Lesotho Country Opinion Survey 2014 X. Communication and Openness (continued) Internet Access  A majority of respondents across stakeholder groups and levels of collaboration indicated that they have access to the Internet. Percentage of Respondents (N=98) Yes 93% No 7% "Do you have access to the Internet?"  Stakeholder groups: Most of the respondents indicated that they used the high-speed Internet when visiting a WBG website. However, among all respondents, those who are from the media were significantly less likely to have access to the high-speed Internet when visiting a WBG website than others.  Collaboration: Respondents who collaborate with the WBG were significantly more likely to have access to the high-speed Internet when visiting the WBG website than those who do not work with the institution. Percentage of Respondents (N=78) High speed 79% Dial-up 21% “Which Internet connection do you use primarily when visiting a World Bank Group website? � (Respondents chose from a list.) 53 The World Bank Group Lesotho Country Opinion Survey 2014 X. Communication and Openness (continued) Website Usage  Collaboration: Not surprisingly, respondents who professionally collaborate with the WBG were significantly more likely to have used the WBG website than those who do not work with the institution. Percentage of Respondents (N=102) Yes 63% No 37% " Do you use/have you used the World Bank Group website?" Percentage of Respondents (N=96) Yes 21% No 79% "Have you requested information from the World Bank Group on its activities in the past year?"  It is important to note that while respondents from other stakeholder groups were all able to obtain information from the WBG, respondents from CSOs were significantly less likely to be able to do so (only 25% said that they obtained information they requested). Percentage of Respondents (N=20) Yes 80% No 20% "Were you able to obtain this information?" 54 The World Bank Group Lesotho Country Opinion Survey 2014 X. Communication and Openness (continued) Website Usage (continued)  Respondents who collaborate with the WBG were significantly more likely to use the WBG’s main website, whereas those who do not collaborate with the institution were more likely to use the WBG country website. Percentage of Respondents (N=73) The World Bank Group’s main 63% website (www.worldbank.org) The World Bank Group’s country website 37% (www.worldbank.org/lesotho) "Which do you primarily use?" Evaluation of WBG’s Social Media Channels Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group’s social media channels are valuable sources of 7.2 information about the institution "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree�) Website Evaluation Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I find the information on the World Bank 7.8 Group’s websites useful I find the World Bank Group’s websites easy 7.2 to navigate "Please rate how much you agree with the following" (1-"Strongly disagree", 10-"Strongly agree�) 55 The World Bank Group Lesotho Country Opinion Survey 2014 X. Communication and Openness (continued) Information Sharing  Respondents who professionally work/collaborate with the WBG had the significantly higher levels of agreement that they know how to find the information they need, compared to respondents who do not professionally work with the institution. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group is responsive to my 6.3 information requests and inquiries When I need information from the World Bank 5.9 Group I know how to find it "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree�) 56 The World Bank Group Lesotho Country Opinion Survey 2014 XI. Appendices A. Responses to All Questions across All Respondents ....................... 58 B. Responses to All Questions by Stakeholder Groups ....................... 72 C. Responses to All Questions by Levels of Collaboration .................. 91 D. Responses to All Questions by Year ............................................. 104 E. Indicator Questions as a Function of Exposure to the WBG ......... 106 F. Indicator Questions by Stakeholder Groups ................................ 107 G. WBG Country Opinion Survey FY 14 – Lesotho Questionnaire .... 108 Lesotho 57 The World Bank Group Lesotho Country Opinion Survey 2014 Appendix A: Responses to All Questions across All Respondents (N=106) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know� (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Lesotho Percentage of Respondents 1. In general would you say that Lesotho is headed in ... ? (N=89) The right direction 60.7% The wrong direction 12.4% Not sure 27.0% 2. Listed below are a number of development priorities in Lesotho. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Lesotho? (Choose no more than THREE) (Responses Combined; N=97) Job creation/employment 39.2% Health 26.8% Education 25.8% Economic growth 24.7% Public sector governance/ reform 21.6% Agricultural development and food security 18.6% Transport 17.5% Anti corruption 17.5% Poverty reduction 17.5% Domestic private sector development 16.5% Social protection 13.4% Water and sanitation 8.2% Rural development 7.2% Communicable/non-communicable diseases 7.2% Natural resource management 5.2% Gender equity 4.1% Law and justice 4.1% Foreign direct investment 3.1% Financial markets 2.1% Environmental sustainability 2.1% Equality of opportunity 2.1% Energy 2.1% Trade and exports 2.1% Information and communications technology 2.1% Global/regional integration 1.0% Climate change 1.0% Disaster management 1.0% Urban development 0.0% Crime and violence 0.0% Regulatory framework 0.0% 58 The World Bank Group Lesotho Country Opinion Survey 2014 A. General Issues Facing Lesotho (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in Lesotho? (Choose no more than THREE) (Responses Combined; N=103) Economic growth 42.7% Job creation/employment 42.7% Agricultural development and food security 30.1% Education 24.3% Domestic private sector development 22.3% Anti corruption 20.4% Rural development 17.5% Public sector governance/ reform 14.6% Equality of opportunity 11.7% Communicable/non-communicable diseases 7.8% Foreign direct investment 7.8% Health 6.8% Water and sanitation 6.8% Transport 5.8% Social protection 5.8% Energy 4.9% Natural resource management 4.9% Trade and exports 3.9% Regulatory framework 2.9% Crime and violence 2.9% Law and justice 2.9% Gender equity 1.9% Global/regional integration 1.9% Urban development 1.0% Information and communications technology 1.0% Environmental sustainability 1.0% Climate change 0.0% Disaster management 0.0% Financial markets 0.0% 59 The World Bank Group Lesotho Country Opinion Survey 2014 A. General Issues Facing Lesotho (continued) 4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Percentage of Respondents Lesotho? (Choose no more than THREE) (Responses Combined; N=103) Job creation/employment 37.9% Foreign direct investment 31.1% Trade and exports 28.2% Domestic private sector development 26.2% Agricultural development and food security 25.2% Anti corruption 19.4% Education 19.4% Public sector governance/ reform 19.4% Natural resource management 12.6% Transport 11.7% Rural development 8.7% Financial markets 8.7% Energy 7.8% Global/regional integration 6.8% Information and communications technology 5.8% Regulatory framework 5.8% Health 2.9% Urban development 2.9% Water and sanitation 2.9% Social protection 2.9% Law and justice 2.9% Equality of opportunity 1.9% Gender equity 1.9% Climate change 1.0% Communicable/non-communicable diseases 1.0% Environmental sustainability 1.0% Disaster management 1.0% Crime and violence 0.0% 5. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Lesotho? (Choose no more Percentage of Respondents than TWO) (Responses Combined; N=93) Better entrepreneurial opportunities 40.9% Better employment opportunities for young people 40.9% Greater access to micro-finance for the poor 21.5% Education and training that better ensure job opportunity 21.5% Consistent economic growth 18.3% Better opportunity for the poor who live in rural areas 14.0% Better quality public services 8.6% A growing middle class 5.4% Better employment opportunities for women 5.4% Greater access to health and nutrition for citizens 5.4% Greater equity of fiscal policy 5.4% Greater voice and participation for citizens to help ensure greater accountability 4.3% Better opportunity for the poor who live in urban areas 2.2% Other 2.2% More reliable social safety net 1.1% 60 The World Bank Group Lesotho Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in 104 0 5.68 2.56 Lesotho? (1-Not familiar at all, 10-Extremely familiar) Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s 88 16 6.59 2.10 effectiveness in Lesotho? (1-Not effective at all, 10-Very effective) Staff Preparedness* N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared to help Lesotho solve its most complicated development 83 21 6.94 2.27 challenges? (1-To no degree at all, 10-To a very significant degree) 4. When thinking about how the World Bank Group can have the most impact on development results in Lesotho, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge Percentage of Respondents services) in Lesotho? (Choose no more than THREE) (Responses Combined; N=106) Job creation/employment 31.1% Public sector governance/ reform 29.2% Education 22.6% Poverty reduction 21.7% Domestic private sector development 21.7% Economic growth 20.8% Agricultural development and food security 18.9% Health 17.0% Transport 15.1% Rural development 12.3% Anti corruption 10.4% Foreign direct investment 9.4% Natural resource management 8.5% Equality of opportunity 7.5% Regulatory framework 5.7% Social protection 5.7% Water and sanitation 5.7% Information and communications technology 5.7% Financial markets 4.7% Trade and exports 4.7% Law and justice 3.8% Energy 3.8% Gender equity 1.9% Climate change 1.9% Crime and violence 1.9% Communicable/non-communicable diseases 0.9% Environmental sustainability 0.9% Global/regional integration 0.0% Urban development 0.0% Disaster management 0.0% 61 The World Bank Group Lesotho Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=89) nd activity do you believe is of greatest VALUE and which activity is Greatest 2 Greatest of second greatest value in Lesotho? Value Value Combined Financial resources 37.1% 22.5% 59.6% Policy advice, studies, analyses 21.3% 21.3% 42.7% Technical assistance 11.2% 13.5% 24.7% Coordination of development partners 10.1% 12.4% 22.5% Capacity development 10.1% 11.2% 21.3% Mobilizing third party financial resources 5.6% 4.5% 10.1% Data 3.4% 3.4% 6.7% Linkage to non-Bank expertise 0.0% 6.7% 6.7% Convening/facilitating 1.1% 4.5% 5.6% Other 0.0% 0.0% 0.0% How effectively do the WBG’s activities below support Lesotho’s efforts to Effectiveness achieve development results? (1-Not effective at all, 10-Very effective) N DK Mean SD 6. Convening/facilitating 63 30 6.37 2.19 7. Data 65 23 7.12 2.20 8. Policy advice, studies, analyses 72 17 7.54 1.88 9. Financial resources 77 13 7.86 1.80 10. Technical assistance 73 18 7.63 1.72 11. Mobilizing third party financial resources 59 30 7.22 1.80 12. Coordination of development partners 67 21 6.69 2.44 13. Linkage to non-Bank expertise 49 38 6.20 2.09 The World Bank Group can provide capacity building support in a number of Degree ways in Lesotho. To which degree would Lesotho benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 14. Groups outside of government to help them more effectively engage and 93 5 8.14 2.15 participate in development efforts 15. The public sector, related to implementation of specific development projects 97 3 8.47 1.79 on the ground 16. The public sector, related to changing institutions 88 7 7.95 1.89 17. The private sector, related to institutional and policy change 93 5 8.71 1.63 How EFFECTIVE do you believe the WBG is in terms of the capacity building work Effectiveness it does in each of the following areas in Lesotho? (1-Not effective at all, 10-Very effective) N DK Mean SD 18. Project implementation 71 30 7.35 2.06 19. Citizen engagement 50 49 6.08 2.60 20. Policy design 63 36 7.30 2.14 When thinking about how to improve capacity building in Lesotho to help ensure Effectiveness better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) N DK Mean SD 21. Project implementation 87 10 8.60 1.87 22. Citizen engagement 81 18 8.62 1.80 23. Policy design 89 9 8.74 1.64 62 The World Bank Group Lesotho Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 24. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Lesotho? (Choose no more than TWO) (Responses Combined; N=100) Not enough public disclosure of its work 39.0% World Bank Group’s processes too complex 19.0% Too influenced by developed countries 18.0% Staff too inaccessible 15.0% Too bureaucratic in its operational policies and procedures 14.0% Don’t know 14.0% Not adequately sensitive to political/social realities in Lesotho 12.0% Not collaborating enough with non-state actors 9.0% Not willing to honestly criticize policies and reform efforts in the country 7.0% World Bank Group’s processes too slow 6.0% Not aligned with country priorities 5.0% Not aligned with other donors’ work 4.0% Imposing technocratic solutions without regard to political realities 3.0% Other 3.0% Arrogant in its approach 2.0% Not client focused 2.0% The credibility of its knowledge/data 1.0% Not exploring alternative policy options 0.0% 25. Which World Bank Group’s instruments do you believe are the MOST Percentage of Respondents effective in reducing poverty in Lesotho? (Choose no more than TWO) (Responses Combined; N=104) Investment lending 48.1% Policy based lending / budget support to the Government 39.4% Technical assistance 37.5% Capacity development 26.0% Trust Fund management 11.5% Don’t know 11.5% Knowledge products/services 8.7% Other 0.0% 26. In addition to the regular relations with the national government as its interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results Percentage of Respondents there? (Choose no more than TWO) (Responses Combined; N=104) Private sector 52.9% Civil Society Organizations (CSOs) 28.8% Academia/think tanks/research institutes 25.0% NGOs 21.2% Donor community 20.2% Local Government 17.3% Media 8.7% Beneficiaries 7.7% Parliament 5.8% Foundations 2.9% Faith based organizations 2.9% Other 1.9% Don’t know 0.0% 63 The World Bank Group Lesotho Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Level of Agreement Group’s work in Lesotho? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 27. Overall the World Bank Group currently plays a relevant role in development in 97 8 7.44 1.94 Lesotho* 28. The World Bank Group’s work is aligned with what I consider the development 90 12 7.47 1.96 priorities for Lesotho* 29. The World Bank Group supports programs and strategies that are realistic for 91 12 7.18 1.90 Lesotho 30. The World Bank Group treats clients and stakeholders in Lesotho with respect 76 26 7.38 2.31 To what extent is the World Bank Group an effective development partner in Degree Lesotho, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 31. Responsiveness* 67 32 6.73 1.75 32. Flexibility (in terms of the institution’s products and services)* 66 32 5.91 2.35 33. Flexibility (in terms of changing country circumstances)* 70 26 6.31 2.16 34. Being inclusive* 69 28 6.43 2.28 35. Openness (sharing data and other information)* 79 19 7.16 2.43 36. Staff accessibility* 70 24 5.69 2.52 37. Straightforwardness and honesty* 69 26 6.83 2.24 38. Ease of access to the people at the World Bank Group who are making decisions 68 28 6.18 2.53 important to my work* 39. Collaboration with civil society* 67 28 5.82 2.46 40. Collaboration with the Government* 82 17 8.34 1.62 41. Collaboration with other donors and development partners* 69 28 7.81 1.93 42. Collaboration with the private sector* 59 39 6.78 2.32 43. The speed in which it gets things accomplished on the ground* 61 37 6.33 2.37 44. Being a long-term partner* 76 25 8.49 1.59 45. To be a more effective development partner in Lesotho, do you believe that Percentage of Respondents the World Bank Group should have…? (Select only ONE response) (N=106) More local presence 79.2% The current level of local presence is adequate 11.3% Don't know 8.5% Less local presence .9% 46. When World Bank Group assisted reform efforts fail or are slow to take place, Percentage of Respondents which of the following would you attribute to? (Choose no more than TWO) (Responses Combined; N=99) Lack of/inadequate levels of capacity in Government 33.3% There is not an adequate level of citizen/civil society participation 31.3% The Government works inefficiently 27.3% Political pressures and obstacles 22.2% Reforms are not well thought out in light of country challenges 21.2% The World Bank Group does not do adequate follow through/follow-up 17.2% The World Bank Group is not sensitive enough to political/social realities on the 11.1% ground Poor donor coordination 10.1% The World Bank Group works too slowly 4.0% Other 3.0% 64 The World Bank Group Lesotho Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in Lesotho? (1-Not important at all, 10-Very important) N DK Mean SD 1. Anti corruption 99 3 8.39 2.49 2. Information and communications technology 94 5 8.36 2.22 3. Transport 97 4 8.88 1.57 4. Crime and violence 96 5 6.59 2.94 5. Law and justice 95 4 6.78 3.00 6. Urban development 95 4 7.89 1.95 7. Environmental sustainability 95 5 7.58 2.16 8. Regulatory framework 91 11 7.90 2.24 9. Communicable/non-communicable diseases 99 3 8.12 2.12 10. Poverty reduction 102 2 9.15 1.35 11. Gender equity 94 6 6.90 2.35 12. Domestic private sector development 100 2 8.58 1.71 13. Foreign direct investment 97 4 8.49 1.86 14. Water and sanitation 95 2 8.21 2.08 15. Trade and exports 95 4 8.40 1.93 16. Economic growth 100 2 9.13 1.17 17. Energy 100 2 7.79 2.42 18. Disaster management 97 4 6.43 2.57 19. Public sector governance/ reform 99 2 8.17 2.37 20. Job creation/employment 98 3 8.51 1.99 21. Financial markets 91 8 8.00 2.01 22. Equality of opportunity 92 7 7.63 2.25 23. Health 100 3 8.56 1.57 24. Rural development 98 3 8.55 1.64 25. Global/regional integration 90 11 7.74 2.19 26. Agricultural development and food security 97 3 8.62 1.88 27. Education 95 5 8.81 1.64 28. Social protection 97 5 7.08 2.41 29. Climate change 99 2 7.13 2.66 30. Natural resource management 102 1 7.06 2.89 65 The World Bank Group Lesotho Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the Effectiveness work it does in the following areas of development in Lesotho? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Anti corruption 39 58 5.97 2.76 2. Information and communications technology 40 54 6.25 2.47 3. Transport 64 32 6.97 2.25 4. Crime and violence 35 61 4.26 2.29 5. Law and justice 40 57 5.43 2.60 6. Urban development 52 44 6.54 2.19 7. Environmental sustainability 48 47 6.42 2.24 8. Regulatory framework 56 41 7.09 2.61 9. Communicable/non-communicable diseases 71 26 7.63 1.99 10. Poverty reduction 71 27 7.52 2.08 11. Gender equity 50 45 6.44 2.48 12. Domestic private sector development 56 41 6.64 2.19 13. Foreign direct investment 56 41 7.14 2.19 14. Water and sanitation 59 36 7.29 2.19 15. Trade and exports 49 45 6.80 2.25 16. Economic growth 65 30 7.11 2.36 17. Energy 57 39 6.58 2.57 18. Disaster management 42 53 5.55 2.05 19. Public sector governance/ reform 71 25 7.01 2.50 20. Job creation/employment 61 35 6.56 2.42 21. Financial markets 50 46 6.32 2.51 22. Equality of opportunity 44 48 6.45 2.40 23. Health 69 22 7.70 1.99 24. Rural development 60 36 6.43 2.40 25. Global/regional integration 49 47 6.57 2.13 26. Agricultural development and food security 51 44 6.98 2.34 27. Education 66 27 7.53 2.38 28. Social protection 47 48 6.02 2.35 29. Climate change 43 53 5.21 2.44 30. Natural resource management 46 51 5.04 2.49 3. Where are the World Bank Group’s decisions made primarily that support the Percentage of Respondents program in Lesotho? (Select only ONE response) (N=105) Don’t know 50.5% At the Headquarters (in Washington D.C.) 41.9% In the country 7.6% Achieving Development Results* N DK Mean SD 4. To what extent does the World Bank Group’s work help to achieve development 87 18 7.13 1.92 results in Lesotho? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Lesotho? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 5. The World Bank Group’s financial instruments meet the needs of Lesotho* 79 27 6.43 2.19 6. The World Bank Group meets Lesotho’s needs for knowledge services* 84 20 6.46 2.47 Measure and Correct WBG Work N DK Mean SD 7. To what extent do you believe the World Bank Group measures and corrects its work in real time in Lesotho? (1-To no degree at all, 10-To a very significant 57 47 5.95 2.26 degree) 66 The World Bank Group Lesotho Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=106) Weekly 3.8% Monthly 4.7% A few times a year 36.8% Rarely 28.3% Never 26.4% In Lesotho, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 69 27 5.91 2.40 3. Include appropriate level of stakeholder involvement during preparation 72 26 6.01 2.64 4. Are relevant to Lesotho’s development priorities 81 17 7.48 1.82 5. Lead to practical solutions 72 24 6.88 2.16 6. Are accessible (well written and easy to understand) 75 22 6.91 2.33 7. Are source of relevant information on global good practices 75 25 7.61 2.28 8. Enhance your knowledge and/or skills 80 17 7.36 2.27 9. Are adequately disseminated 73 25 5.40 2.68 10. Are translated enough into local language 64 36 3.67 2.99 11. Are adaptable to Lesotho’s specific development challenges and country 72 24 6.44 2.18 circumstances* Overall Evaluations N DK Mean SD 12. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country?* 89 14 7.34 1.96 (1-Not significant at all, 10-Very significant) 13. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?* (1-Very low technical quality, 10-Very high 84 19 7.25 2.23 technical quality) E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Group’s Level of Agreement technical assistance/advisory work contribute to solving Lesotho’s development challenges? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. Conceptualization 74 25 6.89 2.27 2. Design 76 24 6.75 2.14 3. Implementation 80 19 6.79 2.07 4. Evaluation 78 21 6.85 2.14 67 The World Bank Group Lesotho Country Opinion Survey 2014 E. Working with the World Bank Group (continued) To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 5. The World Bank Group disburses funds promptly 56 45 6.23 2.64 6. The World Bank Group effectively monitors and evaluates the projects and 78 22 7.27 2.18 programs it supports 7. The World Bank Group’s approvals and reviews are done in a timely fashion 61 40 6.61 2.36 8. The World Bank Group’s “Safeguard Policy� requirements are reasonable 51 47 6.92 2.46 9. The World Bank Group’s conditions on its lending are reasonable 62 36 6.69 2.51 10. The World Bank Group takes decisions quickly in Lesotho* 54 47 5.67 2.56 11. Working with the World Bank Group increases Lesotho’s institutional capacity 79 22 7.43 2.29 12. The World Bank Group ensures consistency and continuity through staff 52 47 5.87 2.38 changes 13. Where country systems are adequate, the World Bank Group makes appropriate 60 38 6.87 2.47 use of them* 14. The World Bank Group provides effective implementation support 74 26 7.49 2.06 15. Which of the following best describes the way the World Bank Group Percentage of Respondents operates in Lesotho? (Select only one response) (N=98) Don't know 42.9% The World Bank Group does not take enough risk in Lesotho 24.5% The World Bank Group’s approach to risk is appropriate 21.4% Prefer not to answer 9.2% The World Bank Group takes too much risk in Lesotho 2.0% F. Recent Trends and the Future Role of the World Bank Group in Lesotho 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Lesotho? (Choose no more than TWO) (Responses Combined; N=99) Reach out more to groups outside of Government 43.4% Increase the level of capacity development in the country 42.4% Provide more adequate data/knowledge/statistics/figures on Lesotho’s economy 24.2% Reduce the complexity of obtaining World Bank Group financing 20.2% Collaborate more effectively with Government clients 18.2% Improve the competitiveness of its financing compared to markets 12.1% Improve the quality of its experts as related to Lesotho’s specific challenges 11.1% Offer more innovative financial products 6.1% Offer more innovative knowledge services 5.1% Work faster 5.1% Ensure greater selectivity in its work 3.0% Other 3.0% 2. When considering the combination of services that the World Bank Group offers in Lesotho and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of Percentage of Respondents in Lesotho? (Select only ONE response) (N=101) The combination is appropriate for Lesotho 40.6% Financial services 31.7% Knowledge products 18.8% Don't know 5.9% Convening services 3.0% 68 The World Bank Group Lesotho Country Opinion Survey 2014 G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Lesotho? (Choose no more than TWO) (Responses Combined; N=99) Local newspapers 63.6% Internet 40.4% Local radio 21.2% Periodicals 18.2% Local television 16.2% International television 10.1% International newspapers 6.1% Social media 6.1% Other 5.1% International radio 2.0% Mobile phones 1.0% Blogs 0.0% Instant messaging 0.0% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=101) World Bank Group’s website 39.6% Direct contact with World Bank Group 35.6% World Bank Group’s publications and other written materials 35.6% e-Newsletters 33.7% World Bank Group’s seminars/workshops/conferences 21.8% Social media 8.9% Instant messaging 5.9% Mobile phones 2.0% Other 2.0% Blogs 1.0% 3. Are you aware of the World Bank Group’s Access to Information Policy under which the Bank Group will now disclose any information in its possession that is Percentage of Respondents not on a list of exceptions? (N=102) Yes 18.6% No 81.4% 4. Have you requested information from the World Bank Group on its activities Percentage of Respondents in the past year? (N=96) Yes 20.8% No 79.2% Percentage of Respondents 5. Were you able to obtain this information? (N=20) Yes 80.0% No 20.0% Percentage of Respondents 6. Do you have access to the Internet? (N=98) Yes 92.9% No 7.1% 69 The World Bank Group Lesotho Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Percentage of Respondents 7. Do you use/have used the World Bank Group’s website? (N=102) Yes 62.7% No 37.3% Percentage of Respondents 8. Which do you primarily use? (Select only ONE response) (N=73) The World Bank Group’s country website (www.worldbank.org/lesotho) 37.0% The World Bank Group’s main website (www.worldbank.org) 63.0% 9. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (Select only ONE response) (N=78) High speed 79.5% Dial-up 20.5% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. I use/consult World Bank Group’s data more often than I did a few years 84 11 5.27 3.02 ago 11. I find the World Bank Group’s websites easy to navigate 66 19 7.23 2.14 12. I find the information on the World Bank Group’s websites useful 66 15 7.85 2.00 13. The World Bank Group’s social media channels are valuable sources of 36 47 7.19 2.90 information about the institution 14. When I need information from the World Bank Group I know how to 70 22 5.93 3.21 find it 15. The World Bank Group is responsive to my information requests and 56 27 6.30 2.78 inquiries H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Please mark only ONE response) (N=103) Employee of a Ministry, Ministerial Department or Implementation Agency 20.4% NGO 19.4% Private Sector Organization 12.6% Media 8.7% Project Management Unit (PMU) overseeing implementation of project 6.8% Multilateral Agency 5.8% Other 5.8% Independent Government Institution 3.9% Office of Minister 1.9% Consultant/Contractor working on World Bank supported project/program 1.9% Local Government Office or Staff 1.9% Bilateral Agency 1.9% Private Foundation 1.9% Financial Sector/Private Bank 1.9% Community Based Organization 1.9% Academia/Research Institute/Think Tank 1.9% Office of the President, Prime Minister 1.0% 70 The World Bank Group Lesotho Country Opinion Survey 2014 H. Background Information (continued) 2. Please identify the primary specialization of your work. Percentage of Respondents (Please mark only ONE response) (N=101) Health/communicable/non-communicable diseases/HIV/AIDS 19.8% Other 18.8% Public sector governance/public financial management/anti corruption 9.9% Education 6.9% Generalist 6.9% Financial markets/banking 5.0% Social protection 5.0% Agriculture/rural development/food security 4.0% Natural resource management/environmental sustainability 4.0% Private sector development/foreign direct investment 4.0% Transport 4.0% Information and communications technology 3.0% Gender equity/equality of opportunity 2.0% Law and justice/regulatory framework 2.0% Water and sanitation 2.0% Energy 1.0% Job creation/employment 1.0% Urban development 1.0% 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents in your country? (N=98) Yes 48.0% No 52.0% 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Lesotho? (Select only ONE response) (N=77) The World Bank (IDA) 64.9% The International Finance Corporation (IFC) 18.2% Other 16.9% Percentage of Respondents 5. Do your projects involve both the World Bank and IFC? (N=85) Yes 36.5% No 63.5% 6. If yes, what was your view on the two institutions working together in Percentage of Respondents Lesotho? (Select only ONE response) (N=31) Working well together 45.2% Collaborating but needs improvement 41.9% Don’t know 12.9% 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Lesotho? (Choose no more than TWO) (Responses Combined; N=91) Engage in World Bank Group related/sponsored events/activities 35.2% Collaborate as part of my professional duties 34.1% Use World Bank Group website for information, data, research, etc. 28.6% Observer 27.5% Use World Bank Group reports/data 22.0% Percentage of Respondents 8. Which best represents your geographic location? (N=102) Urban areas 96.1% Rural areas 3.9% 71 The World Bank Group Lesotho Country Opinion Survey 2014 Appendix B: Responses to All Questions by Stakeholder Groups A. General Issues facing Lesotho In general, would you say that Lesotho is headed in...? Employee of Bilateral/ Private Sector/ Ministry/ PMU Multilateral Financial Sector/ Percentage of Respondents /Consultant Agency Private Bank CSO Media Other The right direction 53.8% 57.1% 64.3% 64.7% 75.0% 66.7% The wrong direction 3.8% 28.6% 7.1% 23.5% 12.5% 6.7% Not sure 42.3% 14.3% 28.6% 11.8% 12.5% 26.7% Listed below are a number of development priorities in Lesotho. Please identify which of the following you consider the most important development priorities in Lesotho? Employee of Bilateral/ Private Sector/ Percentage of Respondents Ministry/ PMU Multilateral Financial Sector/ (Responses combined) /Consultant Agency Private Bank CSO Media Other Social protection 12.0% 14.3% 7.1% 16.7% 14.3% 11.8% Transport 20.0% 0.0% 28.6% 25.0% 0.0% 11.8% Public sector governance/ reform 24.0% 57.1% 21.4% 4.2% 14.3% 29.4% Global/regional integration 0.0% 0.0% 0.0% 4.2% 0.0% 0.0% Gender equity 4.0% 0.0% 0.0% 8.3% 14.3% 0.0% Domestic private sector development 16.0% 14.3% 28.6% 8.3% 28.6% 11.8% Foreign direct investment 0.0% 0.0% 14.3% 4.2% 0.0% 0.0% Water and sanitation 8.0% 14.3% 0.0% 0.0% 14.3% 23.5% Anti corruption 16.0% 14.3% 14.3% 16.7% 28.6% 17.6% Job creation/employment 52.0% 28.6% 42.9% 41.7% 28.6% 29.4% Rural development 12.0% 14.3% 7.1% 4.2% 14.3% 0.0% Financial markets 0.0% 14.3% 0.0% 4.2% 0.0% 0.0% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 4.0% 0.0% 7.1% 0.0% 0.0% 0.0% Equality of opportunity 4.0% 0.0% 0.0% 4.2% 0.0% 0.0% Health 28.0% 28.6% 21.4% 37.5% 0.0% 29.4% Education 20.0% 28.6% 28.6% 29.2% 28.6% 29.4% Poverty reduction 16.0% 28.6% 7.1% 25.0% 0.0% 23.5% Energy 0.0% 0.0% 7.1% 0.0% 0.0% 5.9% Agricultural development and food security 20.0% 0.0% 14.3% 8.3% 57.1% 23.5% Climate change 4.0% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 4.0% 0.0% 7.1% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Economic growth 24.0% 28.6% 21.4% 20.8% 14.3% 35.3% Law and justice 0.0% 14.3% 7.1% 8.3% 0.0% 0.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 4.0% 0.0% 7.1% 12.5% 14.3% 5.9% Natural resource management 8.0% 0.0% 0.0% 4.2% 14.3% 5.9% Disaster management 0.0% 0.0% 0.0% 4.2% 0.0% 0.0% Information and communications technology 0.0% 0.0% 0.0% 0.0% 14.3% 5.9% 72 The World Bank Group Lesotho Country Opinion Survey 2014 A. General Issues facing Lesotho (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Lesotho? (Choose no more than THREE) Employee of Bilateral/ Private Sector/ Percentage of Respondents Ministry/ PMU Multilateral Financial Sector/ (Responses combined) /Consultant Agency Private Bank CSO Media Other Water and sanitation* 3.7% 12.5% 0.0% 0.0% 0.0% 23.5% Equality of opportunity 11.1% 37.5% 6.7% 16.7% 0.0% 5.9% Economic growth 59.3% 50.0% 33.3% 45.8% 55.6% 17.6% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Global/regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 11.8% Gender equity 3.7% 0.0% 0.0% 0.0% 0.0% 5.9% Rural development 11.1% 25.0% 13.3% 8.3% 33.3% 29.4% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% Regulatory framework 3.7% 0.0% 6.7% 0.0% 0.0% 0.0% Social protection* 3.7% 0.0% 0.0% 20.8% 0.0% 0.0% Law and justice 0.0% 0.0% 6.7% 0.0% 0.0% 11.8% Transport 7.4% 0.0% 6.7% 8.3% 0.0% 5.9% Crime and violence 0.0% 0.0% 0.0% 4.2% 0.0% 0.0% Trade and exports 3.7% 0.0% 13.3% 4.2% 0.0% 0.0% Information and communications technology 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% Anti corruption 25.9% 0.0% 13.3% 16.7% 55.6% 17.6% Domestic private sector development 29.6% 25.0% 33.3% 16.7% 22.2% 11.8% Foreign direct investment 7.4% 12.5% 6.7% 8.3% 0.0% 11.8% Education 22.2% 12.5% 40.0% 29.2% 11.1% 17.6% Energy 0.0% 12.5% 13.3% 0.0% 11.1% 5.9% Public sector governance/ reform 22.2% 12.5% 6.7% 0.0% 22.2% 29.4% Natural resource management 0.0% 0.0% 20.0% 4.2% 0.0% 5.9% Environmental sustainability 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Health 0.0% 25.0% 0.0% 8.3% 0.0% 11.8% Agricultural development and food security 25.9% 12.5% 20.0% 41.7% 33.3% 41.2% Job creation/employment 48.1% 50.0% 46.7% 41.7% 55.6% 23.5% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 11.1% 12.5% 0.0% 12.5% 0.0% 0.0% *Significantly different between stakeholder groups 73 The World Bank Group Lesotho Country Opinion Survey 2014 A. General Issues facing Lesotho (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Lesotho? (Choose no more than THREE) Employee of Bilateral/ Private Sector/ Percentage of Respondents Ministry/ PMU Multilateral Financial Sector/ (Responses combined) /Consultant Agency Private Bank CSO Media Other Energy 3.6% 25.0% 13.3% 0.0% 0.0% 18.8% Gender equity 0.0% 12.5% 0.0% 4.2% 0.0% 0.0% Equality of opportunity 3.6% 0.0% 0.0% 4.2% 0.0% 0.0% Social protection 3.6% 0.0% 6.7% 4.2% 0.0% 0.0% Global/regional integration 3.6% 0.0% 20.0% 4.2% 11.1% 6.3% Climate change 3.6% 0.0% 0.0% 0.0% 0.0% 0.0% Anti corruption 17.9% 25.0% 20.0% 29.2% 22.2% 6.3% Disaster management 0.0% 0.0% 0.0% 4.2% 0.0% 0.0% Rural development 3.6% 0.0% 6.7% 8.3% 22.2% 18.8% Foreign direct investment 28.6% 50.0% 33.3% 12.5% 44.4% 37.5% Urban development 3.6% 0.0% 0.0% 4.2% 0.0% 6.3% Water and sanitation 0.0% 12.5% 0.0% 4.2% 0.0% 6.3% Education 25.0% 0.0% 6.7% 29.2% 22.2% 18.8% Information and communications technology 10.7% 0.0% 13.3% 4.2% 0.0% 0.0% Regulatory framework 7.1% 12.5% 13.3% 0.0% 0.0% 6.3% Communicable/non-communicable diseases 3.6% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 28.6% 25.0% 40.0% 25.0% 44.4% 12.5% Public sector governance/ reform 25.0% 12.5% 13.3% 8.3% 11.1% 31.3% Domestic private sector development 17.9% 12.5% 40.0% 25.0% 33.3% 31.3% Job creation/employment 39.3% 50.0% 13.3% 50.0% 44.4% 37.5% Agricultural development and food security 32.1% 37.5% 20.0% 33.3% 11.1% 0.0% Transport 17.9% 12.5% 6.7% 4.2% 11.1% 18.8% Natural resource management 10.7% 0.0% 13.3% 12.5% 11.1% 25.0% Environmental sustainability 3.6% 0.0% 0.0% 0.0% 0.0% 0.0% Health 0.0% 0.0% 0.0% 8.3% 0.0% 6.3% Law and justice 3.6% 0.0% 0.0% 8.3% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Financial markets 3.6% 12.5% 20.0% 8.3% 11.1% 6.3% 74 The World Bank Group Lesotho Country Opinion Survey 2014 A. General Issues facing Lesotho (continued) The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Lesotho? (Choose no more than TWO) Employee of Bilateral/ Private Sector/ Percentage of Respondents Ministry/ PMU Multilateral Financial Sector/ (Responses combined) /Consultant Agency Private Bank CSO Media Other Better employment opportunities for young people 25.0% 57.1% 33.3% 45.5% 66.7% 41.2% Better employment opportunities for women 4.2% 0.0% 0.0% 9.1% 0.0% 11.8% Greater access to micro-finance for the poor 20.8% 14.3% 33.3% 18.2% 11.1% 29.4% Greater voice and participation for citizens to help ensure greater accountability 12.5% 0.0% 0.0% 0.0% 0.0% 5.9% Greater access to health and nutrition for citizens 4.2% 14.3% 0.0% 4.5% 11.1% 5.9% Better entrepreneurial opportunities 37.5% 0.0% 41.7% 54.5% 55.6% 35.3% A growing middle class 8.3% 0.0% 8.3% 0.0% 11.1% 5.9% Better opportunity for the poor who live in rural areas 16.7% 28.6% 8.3% 13.6% 11.1% 5.9% Better opportunity for the poor who live in urban areas 0.0% 14.3% 0.0% 0.0% 11.1% 0.0% Consistent economic growth 20.8% 14.3% 25.0% 9.1% 11.1% 29.4% More reliable social safety net 0.0% 0.0% 0.0% 4.5% 0.0% 0.0% Greater equity of fiscal policy 4.2% 28.6% 0.0% 4.5% 0.0% 5.9% Education and training that better ensure job opportunity 33.3% 14.3% 16.7% 31.8% 0.0% 11.8% Better quality public services 8.3% 14.3% 16.7% 0.0% 11.1% 11.8% Other 4.2% 0.0% 8.3% 0.0% 0.0% 0.0% B. Overall Attitudes toward the World Bank Group Which of the following bes t des cribes your current pos ition? Em ployee of Bilateral/ Private Sector/ Minis try/ Multilateral Financial Cons ultant /PMU Agency Sector/ Private CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How fam iliar are you with the work of the 29 7.17 2.33 8 6.50 1.77 15 5.47 2.26 24 4.00 2.02 9 5.56 3.28 16 5.56 2.34 World Bank Group in Les otho?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Which of the following bes t des cribes your current pos ition? Em ployee of Bilateral/ Private Sector/ Minis try/ Multilateral Financial Cons ultant /PMU Agency Sector/ Private CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, pleas e rate your im pres s ion of the World Bank Group’s effectivenes s in 28 7.46 1.82 7 7.29 .49 12 5.83 2.08 18 5.17 1.89 7 7.29 2.81 14 6.64 2.27 Les otho.* (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups Which of the following bes t des cribes your current pos ition? Em ployee of Bilateral/ Private Sector/ Minis try/ Multilateral Financial Cons ultant /PMU Agency Sector/ Private CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s s taff is well prepared to 26 7.73 2.03 8 7.13 1.36 12 6.08 2.39 12 5.25 1.86 8 8.00 2.07 14 7.64 2.10 help Les otho s olve its m os t com plicated developm ent challenges ?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 75 The World Bank Group Lesotho Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Lesotho, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Lesotho? (Choose no more than THREE) Employee of Bilateral/ Private Sector/ Percentage of Respondents Ministry/ PMU Multilateral Financial Sector/ (Responses combined) /Consultant Agency Private Bank CSO Media Other Social protection 13.3% 0.0% 6.7% 4.2% 0.0% 0.0% Public sector governance/ reform 33.3% 37.5% 33.3% 20.8% 22.2% 35.3% Transport 16.7% 0.0% 20.0% 20.8% 11.1% 11.8% Poverty reduction 23.3% 25.0% 6.7% 20.8% 11.1% 35.3% Global/regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Gender equity 0.0% 0.0% 0.0% 4.2% 11.1% 0.0% Crime and violence 3.3% 0.0% 0.0% 4.2% 0.0% 0.0% Domestic private sector development 33.3% 12.5% 33.3% 8.3% 11.1% 11.8% Rural development 6.7% 12.5% 13.3% 20.8% 0.0% 11.8% Foreign direct investment 6.7% 37.5% 13.3% 4.2% 11.1% 5.9% Water and sanitation 3.3% 12.5% 6.7% 4.2% 0.0% 11.8% Energy 0.0% 12.5% 6.7% 0.0% 11.1% 5.9% Job creation/employment 33.3% 12.5% 33.3% 37.5% 44.4% 17.6% Financial markets 3.3% 12.5% 13.3% 4.2% 0.0% 0.0% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% Equality of opportunity 6.7% 0.0% 6.7% 8.3% 33.3% 0.0% Health 16.7% 25.0% 6.7% 25.0% 0.0% 11.8% Education 23.3% 12.5% 20.0% 25.0% 22.2% 29.4% Climate change 3.3% 0.0% 0.0% 0.0% 0.0% 5.9% Agricultural development and food security 23.3% 12.5% 20.0% 20.8% 22.2% 11.8% Trade and exports 0.0% 0.0% 13.3% 4.2% 11.1% 0.0% Economic growth 20.0% 25.0% 13.3% 20.8% 11.1% 35.3% Law and justice 3.3% 12.5% 6.7% 0.0% 0.0% 5.9% Regulatory framework 6.7% 12.5% 6.7% 4.2% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% Natural resource management 6.7% 12.5% 0.0% 8.3% 22.2% 11.8% Anti corruption 6.7% 0.0% 6.7% 20.8% 22.2% 5.9% Information and communications technology* 3.3% 0.0% 0.0% 0.0% 11.1% 23.5% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 76 The World Bank Group Lesotho Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Lesotho? Greatest Value Employee of Bilateral/ Private Sector/ Ministry/ PMU Multilateral Financial Sector/ Percentage of Respondents /Consultant Agency Private Bank CSO Media Other Convening/facilitating 0.0% 0.0% 7.1% 0.0% 0.0% 0.0% Data 0.0% 12.5% 14.3% 0.0% 0.0% 0.0% Policy advice, studies, analyses 27.3% 37.5% 14.3% 19.0% 0.0% 28.6% Financial resources 40.9% 37.5% 35.7% 47.6% 14.3% 28.6% Capacity development 0.0% 0.0% 21.4% 14.3% 14.3% 14.3% Technical assistance 9.1% 12.5% 7.1% 0.0% 42.9% 14.3% Mobilizing third party financial resources 9.1% 0.0% 0.0% 9.5% 14.3% 0.0% Coordination of development partners 13.6% 0.0% 0.0% 9.5% 14.3% 14.3% Linkage to non-Bank expertise 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% nd 2 Greatest Value Employee of Bilateral/ Private Sector/ Ministry/ PMU Multilateral Financial Sector/ Percentage of Respondents /Consultant Agency Private Bank CSO Media Other Convening/facilitating 0.0% 0.0% 0.0% 9.5% 0.0% 13.3% Data 8.7% 0.0% 0.0% 4.8% 0.0% 0.0% Policy advice, studies, analyses 34.8% 42.9% 7.1% 14.3% 28.6% 13.3% Financial resources 17.4% 42.9% 21.4% 14.3% 42.9% 26.7% Capacity development 17.4% 0.0% 7.1% 9.5% 14.3% 13.3% Technical assistance 13.0% 0.0% 35.7% 4.8% 14.3% 6.7% Mobilizing third party financial resources 4.3% 0.0% 0.0% 9.5% 0.0% 6.7% Coordination of development partners 0.0% 14.3% 14.3% 23.8% 0.0% 13.3% Linkage to non-Bank expertise 4.3% 0.0% 14.3% 9.5% 0.0% 6.7% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% How effectively do the World Bank Group’s activities below support Lesotho’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) Which of the following bes t des cribes your current pos ition? Em ployee of Bilateral/ Private Sector/ Minis try/ Multilateral Financial Sector/ Cons ultant /PMU Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Convening/facilitating 20 6.45 1.50 8 5.38 2.20 6 6.33 1.51 11 5.91 2.47 7 7.00 3.27 9 7.44 2.24 Data 22 7.32 1.96 7 7.00 2.52 7 6.00 1.29 12 6.58 2.87 7 8.57 2.07 9 7.56 1.81 Policy advice, s tudies , analys es 25 8.24 1.20 7 8.00 1.00 8 7.63 1.60 15 6.53 2.33 5 7.40 3.13 10 7.30 2.00 Financial res ources 25 7.92 1.38 7 8.14 1.35 9 7.56 1.74 14 7.71 2.27 7 8.86 1.46 13 7.31 2.46 Technical as s is tance 23 7.39 1.64 8 7.88 1.13 10 8.00 1.41 15 7.00 2.17 5 9.60 .55 10 7.80 1.62 Mobilizing third party financial res ources * 18 7.06 1.80 6 6.00 1.41 6 6.50 1.38 14 7.07 1.77 6 9.50 .55 7 7.29 1.98 Coordination of developm ent partners * 22 6.64 2.15 7 4.43 2.64 7 6.00 2.16 13 6.46 2.57 6 9.33 .82 10 7.60 2.46 Linkage to non-Bank expertis e 16 6.38 2.22 7 5.57 1.90 5 5.40 1.82 10 6.00 2.26 3 9.00 1.00 7 6.43 1.72 *Significantly different between stakeholder groups 77 The World Bank Group Lesotho Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) The World Bank Group can provide capacity building support in a number of ways in Lesotho. To what degree would Lesotho benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) Which of the following bes t des cribes your current pos ition? Em ployee of Bilateral/ Private Sector/ Minis try/ Multilateral Financial Cons ultant /PMU Agency Sector/ Private CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Groups outs ide of governm ent to help them m ore effectively engage and 29 7.86 2.22 8 6.75 1.58 12 8.33 2.53 21 8.52 1.81 8 9.63 1.06 12 8.33 1.72 participate in developm ent efforts The public s ector, related to im plem entation of s pecific developm ent 30 8.87 1.33 8 8.25 1.49 11 7.64 2.06 21 8.48 1.83 9 9.11 1.83 15 8.07 2.19 projects on the ground The public s ector, related to changing 28 8.18 2.02 8 8.25 1.49 10 6.90 2.02 19 7.84 1.89 8 8.50 1.85 14 7.93 1.82 ins titutions The private s ector, related to ins titutional 29 8.69 1.67 8 9.00 .93 14 8.93 1.49 19 8.32 1.77 8 9.25 1.75 12 9.17 1.53 and policy change How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Lesotho? (1-Not effective at all, 10-Very effective) Which of the following bes t des cribes your current pos ition? Em ployee of Bilateral/ Private Sector/ Minis try/ Multilateral Financial Sector/ Cons ultant /PMU Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project im plem entation 22 8.05 1.76 4 6.50 1.29 10 6.40 2.22 14 6.57 2.50 7 7.71 2.50 12 7.83 1.64 Citizen engagem ent 17 6.88 2.23 2 5.00 1.41 6 4.67 1.86 11 5.45 3.39 5 6.60 3.21 8 6.63 2.20 Policy des ign 21 7.48 1.94 5 7.60 1.14 9 8.33 1.32 11 6.18 3.25 5 6.40 2.07 11 7.82 1.54 When thinking about how to improve capacity building in Lesotho to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) Which of the following best describes your current position? Employee of Bilateral/ Private Sector/ Ministry/ Multilateral Financial Sector/ Consultant /PMU Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project implementation 27 8.81 1.55 7 7.43 2.37 11 8.36 1.57 18 8.28 2.56 7 9.29 1.50 15 8.87 1.60 Citizen engagement* 24 8.96 1.12 7 6.43 2.23 10 8.40 1.90 18 8.61 2.43 8 9.25 1.39 12 8.83 1.03 Policy design 25 8.96 1.17 7 8.57 1.51 13 8.62 1.33 18 8.28 2.56 8 9.25 1.49 16 8.75 1.48 *Significantly different between stakeholder groups 78 The World Bank Group Lesotho Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Lesotho? (Choose no more than TWO) Employee of Bilateral/ Private Sector/ Percentage of Respondents Ministry/ PMU Multilateral Financial Sector/ (Responses combined) /Consultant Agency Private Bank CSO Media Other Staff too inaccessible 15.4% 12.5% 0.0% 21.7% 33.3% 12.5% Not exploring alternative policy options 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Not adequately sensitive to political/social realities in Lesotho 19.2% 0.0% 6.7% 4.3% 11.1% 18.8% Not enough public disclosure of its work* 23.1% 50.0% 46.7% 47.8% 77.8% 12.5% Arrogant in its approach 3.8% 0.0% 0.0% 4.3% 0.0% 0.0% Not aligned with country priorities 11.5% 0.0% 0.0% 0.0% 0.0% 6.3% The credibility of its knowledge/data 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% World Bank Group’s processes too complex 23.1% 12.5% 13.3% 21.7% 11.1% 18.8% Not willing to honestly criticize policies and reform efforts in the country 3.8% 0.0% 6.7% 8.7% 0.0% 12.5% Too influenced by developed countries 23.1% 0.0% 40.0% 8.7% 22.2% 12.5% Imposing technocratic solutions without regard to political realities 0.0% 0.0% 6.7% 0.0% 0.0% 12.5% World Bank Group’s processes too slow 3.8% 0.0% 0.0% 13.0% 11.1% 6.3% Too bureaucratic in its operational policies and procedures* 19.2% 37.5% 0.0% 4.3% 0.0% 31.3% Not aligned with other donors’ work* 3.8% 37.5% 0.0% 0.0% 0.0% 0.0% Not collaborating enough with non-state actors 7.7% 0.0% 13.3% 17.4% 11.1% 0.0% Not client focused 3.8% 0.0% 0.0% 4.3% 0.0% 0.0% Other 3.8% 0.0% 6.7% 4.3% 0.0% 0.0% Don’t know 11.5% 12.5% 20.0% 13.0% 11.1% 18.8% *Significantly different between stakeholder groups Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Lesotho? (Choose no more than TWO) Employee of Bilateral/ Private Sector/ Percentage of Respondents Ministry/ PMU Multilateral Financial Sector/ (Responses combined) /Consultant Agency Private Bank CSO Media Other Capacity development 35.7% 12.5% 40.0% 20.8% 11.1% 11.8% Policy based lending / budget support to the Government 46.4% 37.5% 46.7% 33.3% 55.6% 29.4% Knowledge products/services 7.1% 25.0% 0.0% 12.5% 11.1% 5.9% Investment lending 42.9% 62.5% 26.7% 37.5% 66.7% 70.6% Technical assistance 53.6% 25.0% 20.0% 33.3% 22.2% 52.9% Trust Fund management 7.1% 12.5% 13.3% 16.7% 11.1% 11.8% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 3.6% 12.5% 20.0% 20.8% 11.1% 0.0% 79 The World Bank Group Lesotho Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Employee of Bilateral/ Private Sector/ Percentage of Respondents Ministry/ PMU Multilateral Financial Sector/ (Responses combined) /Consultant Agency Private Bank CSO Media Other Academia/think tanks/research institutes 27.6% 12.5% 13.3% 33.3% 22.2% 31.3% Donor community* 20.7% 62.5% 13.3% 8.3% 11.1% 31.3% Media* 10.3% 12.5% 0.0% 4.2% 44.4% 0.0% NGOs* 6.9% 0.0% 13.3% 41.7% 22.2% 31.3% Local Government 13.8% 0.0% 20.0% 20.8% 11.1% 18.8% Private sector 65.5% 62.5% 73.3% 37.5% 44.4% 31.3% Parliament 10.3% 0.0% 6.7% 0.0% 11.1% 6.3% Civil Society Organizations (CSOs) 17.2% 50.0% 33.3% 41.7% 22.2% 25.0% Beneficiaries 10.3% 0.0% 6.7% 4.2% 11.1% 6.3% Foundations 3.4% 0.0% 0.0% 8.3% 0.0% 0.0% Faith based organizations 3.4% 0.0% 6.7% 0.0% 0.0% 6.3% Other 3.4% 0.0% 0.0% 0.0% 0.0% 6.3% Don’t know 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group’s work in Lesotho? (1-Strongly disagree, 10-Strongly agree) Which of the following bes t des cribes your current pos ition? Em ployee of Bilateral/ Private Sector/ Minis try/ Multilateral Financial Cons ultant /PMU Agency Sector/ Private CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in developm ent in 30 7.80 1.67 8 7.63 1.41 13 6.62 2.69 20 6.50 1.85 7 8.57 1.62 17 7.82 1.78 Les otho* The World Bank Group’s work is aligned with what I cons ider the developm ent 29 7.59 2.01 8 8.13 1.46 11 6.64 2.20 17 6.71 1.69 7 9.43 .79 16 7.50 2.10 priorities for Les otho* The World Bank Group s upports program s and s trategies that are realis tic 29 7.45 2.05 8 8.00 1.07 12 6.17 2.29 16 7.44 1.50 7 7.57 1.72 17 6.65 1.97 for Les otho The World Bank Group treats clients and 24 7.79 2.21 6 7.83 1.47 8 5.38 3.25 13 7.46 2.26 7 8.00 2.00 16 7.44 2.10 s takeholders in Les otho with res pect *Significantly different between stakeholder groups 80 The World Bank Group Lesotho Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Lesotho in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which of the following bes t des cribes your current pos ition? Em ployee of Bilateral/ Private Sector/ Minis try/ Multilateral Financial Sector/ Cons ultant /PMU Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Res pons ivenes s 23 7.00 1.68 6 6.67 .82 5 6.20 .84 13 5.92 1.93 6 7.67 1.86 12 7.08 2.07 Flexibility (in term s of the ins titution’s 21 6.52 2.40 6 5.00 1.26 5 5.60 3.29 13 5.46 1.94 7 6.00 2.38 12 6.42 2.43 products and s ervices ) Flexibility (in term s of changing country 23 6.91 1.70 6 5.33 1.03 8 6.00 2.93 14 5.50 1.79 7 8.14 1.68 10 6.30 2.67 circum s tances ) Being inclus ive* 25 7.16 1.70 6 6.17 1.47 7 5.57 2.70 15 5.13 2.64 5 8.00 2.55 10 6.80 2.15 Opennes s (s haring data and other 27 7.67 1.90 7 6.43 2.07 5 7.40 1.52 17 6.41 2.92 7 6.29 3.55 14 7.93 2.16 inform ation) Staff acces s ibility* 25 7.08 2.22 7 5.57 1.72 7 4.00 2.31 13 4.00 1.91 7 4.00 2.71 10 6.70 2.26 Straightforwardnes s and hones ty 25 7.32 2.08 6 6.83 1.17 8 5.00 2.73 11 6.00 2.65 5 7.60 1.95 13 7.54 1.81 Eas e of acces s to the people at the World Bank Group who are m aking decis ions 25 6.84 2.32 7 6.43 1.90 6 4.50 3.51 12 4.75 2.56 6 6.50 2.59 11 6.55 2.21 im portant to m y work Collaboration with civil s ociety 21 6.33 2.44 4 5.00 .82 10 4.60 2.84 16 5.31 2.50 6 5.83 2.71 8 6.88 1.96 Collaboration with the Governm ent 26 8.46 1.45 7 8.14 1.07 12 8.75 1.06 17 8.18 1.51 6 8.00 3.52 12 8.25 1.82 Collaboration with other donors and 22 8.32 1.78 8 6.63 1.60 8 7.13 2.85 13 8.00 1.47 5 9.20 1.30 11 7.18 2.04 developm ent partners Collaboration with the private s ector 17 7.41 2.03 4 6.50 1.29 11 5.91 2.66 10 6.10 2.42 6 8.00 2.68 9 7.00 2.45 The s peed in which it gets things 20 6.95 2.35 5 6.20 1.30 10 6.00 2.79 9 5.67 2.18 6 6.50 3.08 10 6.30 2.26 accom plis hed on the ground Being a long-term partner 26 8.92 1.55 7 7.71 1.38 8 8.63 1.19 15 7.67 1.59 6 9.00 1.67 12 8.50 1.78 *Significantly different between stakeholder groups To be more effective development partner in Lesotho, do you believe that the World Bank Group should have? (Select only ONE response) Employee of Bilateral/ Private Sector/ Ministry/ PMU Multilateral Financial Sector/ Percentage of Respondents /Consultant Agency Private Bank CSO Media Other More local presence 76.7% 100.0% 73.3% 83.3% 88.9% 70.6% The current level of local presence is adequate 13.3% 0.0% 13.3% 4.2% 11.1% 23.5% Less local presence 0.0% 0.0% 0.0% 4.2% 0.0% 0.0% Don't know 10.0% 0.0% 13.3% 8.3% 0.0% 5.9% When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than THREE) Employee of Bilateral/ Private Sector/ Percentage of Respondents Ministry/ PMU Multilateral Financial Sector/ (Responses combined) /Consultant Agency Private Bank CSO Media Other The World Bank Group does not do adequate follow through/follow-up 20.7% 14.3% 14.3% 13.6% 44.4% 6.7% There is not an adequate level of citizen/civil society participation* 17.2% 14.3% 57.1% 50.0% 33.3% 13.3% The World Bank Group is not sensitive enough to political/social realities on the ground 20.7% 0.0% 0.0% 4.5% 22.2% 6.7% Lack of/inadequate levels of capacity in Government 41.4% 57.1% 28.6% 13.6% 33.3% 40.0% Poor donor coordination 17.2% 0.0% 7.1% 9.1% 11.1% 6.7% The World Bank Group works too slowly 3.4% 0.0% 7.1% 9.1% 0.0% 0.0% The Government works inefficiently 17.2% 57.1% 28.6% 36.4% 22.2% 26.7% Political pressures and obstacles 20.7% 28.6% 35.7% 18.2% 22.2% 20.0% Reforms are not well thought out in light of country challenges 27.6% 14.3% 7.1% 13.6% 11.1% 40.0% Other 3.4% 0.0% 7.1% 0.0% 0.0% 6.7% *Significantly different between stakeholder groups 81 The World Bank Group Lesotho Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Lesotho? (1-Not important at all, 10-Very important) Which of the following best describes your current position? Employee of Bilateral/ Private Sector/ Ministry/ Multilateral Financial Sector/ Consultant /PMU Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti corruption 29 8.38 2.26 7 8.00 2.52 15 9.07 2.02 20 7.75 3.37 9 9.44 1.67 16 8.38 2.36 Information and communications 28 8.50 1.93 8 6.75 2.38 14 7.71 2.89 18 8.78 2.32 9 8.67 2.24 15 8.87 1.64 Transport 29 8.76 1.81 7 8.86 1.07 13 8.77 1.83 21 8.86 1.68 9 9.89 .33 16 8.69 1.40 Crime and violence 29 6.55 2.71 7 4.14 2.41 13 7.23 2.77 20 6.30 3.50 9 8.44 2.13 15 6.13 2.85 Law and justice 27 6.67 2.83 7 6.29 3.30 13 7.00 3.06 20 7.00 3.43 9 6.56 3.28 16 6.94 2.62 Urban development 28 8.14 1.74 7 7.00 .82 13 8.31 1.60 19 7.74 2.00 9 9.22 .97 16 7.31 2.68 Environmental sustainability 28 7.82 1.76 7 8.00 1.00 13 6.85 2.70 20 7.05 2.70 9 8.11 2.20 15 7.60 1.92 Regulatory framework 27 8.44 1.40 7 8.71 .95 14 7.29 2.64 17 7.59 2.60 9 7.78 3.07 14 7.14 2.51 Communicable/non-communicable 28 7.93 1.88 7 7.57 2.88 14 8.29 1.90 22 8.18 2.13 9 8.89 2.98 16 8.00 2.07 diseases Poverty reduction 29 9.17 1.28 8 8.63 1.19 14 9.43 1.09 23 9.17 1.27 9 10.00 0.00 16 8.88 1.31 Gender equity 28 6.89 1.91 7 6.00 2.08 13 6.85 1.86 19 7.58 2.87 9 7.67 2.92 15 6.20 2.68 Domestic private sector development 28 8.71 1.51 8 7.88 1.73 15 8.87 1.30 22 8.41 2.32 9 9.44 1.33 15 8.13 1.60 Foreign direct investment 29 8.45 1.99 8 9.13 .64 14 7.71 2.37 18 8.78 1.48 9 9.22 1.72 16 8.13 1.96 Water and sanitation 27 8.26 1.68 6 7.50 2.88 14 8.43 1.83 20 8.25 2.43 9 8.33 2.96 16 8.13 1.89 Trade and exports 27 8.30 1.77 6 8.33 1.51 14 8.29 1.64 20 8.10 2.65 9 9.78 .44 16 8.06 2.02 Economic growth 28 9.18 1.19 8 9.13 .64 13 9.08 1.32 23 9.09 1.28 9 9.67 .71 16 8.94 1.29 Energy 29 7.72 2.03 8 8.25 1.91 14 7.64 3.13 20 7.15 2.94 9 8.33 3.08 17 8.00 1.77 Disaster management 27 6.33 2.27 7 4.86 1.95 14 6.21 2.97 21 6.19 3.08 9 7.67 3.04 16 6.75 1.81 Public sector governance/ reform 29 8.45 2.28 8 7.63 2.33 13 8.00 2.24 22 7.82 2.99 8 9.00 1.77 16 8.19 2.29 Job creation/employment 28 8.75 1.69 7 7.86 2.27 13 9.15 1.21 23 8.13 2.26 9 8.44 3.24 15 8.53 1.77 Financial markets 27 7.41 2.55 8 8.38 1.06 12 8.25 1.82 19 8.37 1.83 9 9.00 1.12 14 7.71 2.02 Equality of opportunity 28 7.50 2.22 8 6.88 2.23 11 6.82 2.89 19 8.16 2.36 9 9.00 1.12 14 7.50 2.18 Health 28 8.57 1.35 8 8.00 1.85 14 8.36 1.55 22 8.73 1.67 9 9.11 1.69 16 8.44 1.63 Rural development 27 8.44 1.78 8 9.00 .93 14 8.79 1.48 22 8.27 1.88 8 9.50 1.07 16 8.06 1.65 Global/regional integration 27 7.74 1.97 6 6.33 2.42 14 7.07 2.23 18 8.78 2.05 9 7.44 2.79 14 7.71 2.05 Agricultural development and food 27 8.81 1.49 7 6.00 2.16 15 7.87 2.56 19 9.16 1.26 9 9.56 1.01 17 8.76 1.79 security* Education* 26 9.27 1.08 8 6.88 2.10 14 8.86 1.23 20 8.75 1.92 9 9.44 1.67 15 9.13 1.13 Social protection 28 7.11 1.99 8 6.25 1.67 14 8.14 1.88 20 7.10 3.14 9 7.78 2.77 15 6.20 2.54 Climate change 28 7.32 1.94 7 5.29 3.04 14 6.71 2.92 22 6.50 3.33 9 7.67 2.60 16 8.19 2.10 Natural resource management 28 7.18 2.23 8 6.75 1.98 15 7.40 3.48 23 6.22 3.63 9 7.11 3.82 16 7.63 2.16 *Significantly different between stakeholder groups 82 The World Bank Group Lesotho Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Lesotho? (1-Not effective at all, 10-Very effective) Which of the following bes t des cribes your current pos ition? Em ployee of Bilateral/ Private Sector/ Minis try/ Multilateral Financial Sector/ Cons ultant /PMU Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti corruption 13 5.62 2.43 3 5.33 2.52 6 6.17 3.06 7 6.43 3.51 4 4.50 3.32 6 7.33 2.34 Inform ation and com m unications 14 6.29 2.43 2 4.50 .71 5 5.80 2.95 9 5.67 2.24 5 6.40 3.36 5 8.20 1.64 technology Trans port 23 7.09 2.00 5 6.00 1.58 8 7.13 1.81 11 5.91 2.70 6 6.67 3.44 10 8.10 1.73 Crim e and violence 13 4.62 2.22 2 4.00 0.00 5 4.40 2.07 9 4.22 3.15 3 2.00 1.00 3 5.00 1.00 Law and jus tice 10 6.00 2.05 2 3.50 .71 8 4.75 2.60 9 5.22 2.68 5 4.60 4.10 5 6.80 2.17 Urban developm ent 18 6.39 2.25 3 6.00 2.00 9 6.44 1.24 10 6.10 2.13 7 7.29 3.30 5 7.40 2.30 Environm ental s us tainability 15 7.20 1.86 3 5.67 .58 6 6.83 1.83 11 5.91 2.51 6 5.67 3.67 6 6.67 1.37 Regulatory fram ework 19 8.05 1.99 4 7.50 1.29 7 6.43 2.82 12 6.08 2.97 5 6.20 3.83 7 8.00 2.38 Com m unicable/non-com m unicable 24 7.92 2.06 5 6.20 1.79 11 7.82 1.66 17 7.06 2.33 5 8.40 2.19 8 8.13 1.13 dis eas es Poverty reduction 25 7.48 2.18 5 7.00 2.24 10 7.00 1.76 14 7.50 1.99 6 7.83 3.06 10 8.60 1.17 Gender equity 16 6.63 1.96 2 5.50 3.54 9 6.67 2.60 10 5.20 3.33 6 6.83 2.64 6 7.67 1.75 Dom es tic private s ector developm ent 18 6.78 2.29 5 6.20 1.10 11 5.09 1.87 11 7.36 2.29 5 7.80 2.17 5 7.40 2.30 Foreign direct inves tm ent* 17 7.29 1.86 4 6.00 2.45 8 4.88 2.47 9 7.89 1.76 7 8.29 1.50 10 8.10 1.52 Water and s anitation 19 7.84 1.50 7 7.43 1.13 9 6.11 2.62 9 6.22 1.99 6 7.67 3.39 8 8.63 1.85 Trade and exports 18 6.78 2.37 3 6.33 1.53 7 5.57 2.44 8 7.50 1.69 5 5.80 2.39 7 8.00 2.38 Econom ic growth 22 7.86 2.12 6 6.50 1.87 11 5.91 2.12 9 6.11 2.67 7 7.00 3.42 9 8.11 1.69 Energy* 21 7.43 1.96 4 6.00 2.45 8 4.50 2.78 9 5.67 2.83 7 6.43 2.99 7 8.00 2.24 Dis as ter m anagem ent 17 5.41 2.15 2 4.50 .71 6 5.83 2.14 7 5.14 1.95 4 6.75 2.63 6 5.67 2.07 Public s ector governance/ reform * 20 7.70 2.47 6 7.50 1.05 11 5.00 2.57 15 6.93 2.49 7 6.14 3.39 10 7.90 1.37 Job creation/em ploym ent* 22 7.23 2.07 2 4.50 2.12 10 4.60 2.37 11 7.73 2.28 7 5.57 3.21 8 6.88 1.36 Financial m arkets 19 6.68 2.11 3 5.67 3.51 8 4.75 2.31 8 7.63 2.45 7 5.29 3.35 5 7.20 1.48 Equality of opportunity 14 6.14 2.21 2 4.00 2.83 7 5.71 2.69 8 7.88 1.81 6 6.00 3.22 6 7.17 1.83 Health 22 7.64 2.22 5 6.80 .84 11 7.45 1.75 14 7.50 2.35 7 8.57 2.57 8 8.13 1.13 Rural developm ent 20 6.15 2.11 4 5.75 1.26 10 6.00 2.58 10 6.60 1.96 7 5.29 3.99 7 8.57 .98 Global/regional integration* 18 5.78 1.96 2 4.00 0.00 6 6.00 1.55 8 7.88 1.81 6 7.00 3.03 9 7.67 1.58 Agricultural developm ent and food s ecurity 20 6.85 2.62 3 5.33 1.53 7 6.29 1.70 8 7.13 1.64 6 7.50 3.56 7 8.14 1.57 Education 23 7.57 2.86 5 6.20 1.10 9 7.89 1.76 11 6.55 2.70 7 8.00 2.31 10 8.30 1.49 Social protection 16 5.44 2.28 5 6.00 1.58 7 7.57 2.23 9 5.44 2.65 5 6.40 3.44 5 6.40 1.34 Clim ate change 16 4.69 2.12 3 3.67 2.31 7 4.43 2.44 8 5.75 2.87 5 7.60 2.61 4 5.75 .96 Natural res ource m anagem ent 20 5.45 2.74 3 4.33 1.15 7 5.29 2.14 8 4.38 2.50 4 3.50 3.32 4 6.00 1.41 *Significantly different between stakeholder groups 83 The World Bank Group Lesotho Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) Where are the World Bank Group’s decisions made primarily that support the program in Lesotho?* (Select only ONE response) Employee of Bilateral/ Private Sector/ Ministry/ PMU Multilateral Financial Sector/ Percentage of Respondents /Consultant Agency Private Bank CSO Media Other At the Headquarters (in Washington D.C.) 43.3% 37.5% 46.7% 20.8% 33.3% 64.7% In the country 20.0% 0.0% 0.0% 0.0% 11.1% 5.9% Don’t know 36.7% 62.5% 53.3% 79.2% 55.6% 29.4% *Significantly different between stakeholder groups Which of the following best describes your current position? Employee of Bilateral/ Private Sector/ Ministry/ Multilateral Financial Sector/ Consultant /PMU Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 27 7.78 1.53 6 6.67 .52 12 6.58 2.02 16 6.50 2.03 8 8.13 2.36 15 7.13 1.73 development results in Lesotho? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Lesotho? (1-Strongly disagree, 10-Strongly agree) Which of the following bes t des cribes your current pos ition? Em ployee of Bilateral/ Private Sector/ Minis try/ Multilateral Financial Sector/ Cons ultant /PMU Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial 27 6.85 2.05 6 6.33 1.37 12 5.42 2.15 13 6.38 2.06 6 7.17 3.82 14 6.14 2.07 ins trum ents m eet the needs of Les otho The World Bank Group m eets Les otho’s 26 6.92 2.30 6 4.83 1.94 13 5.46 2.67 16 5.69 2.44 7 8.29 2.87 14 7.00 1.88 needs for knowledge s ervices * *Significantly different between stakeholder groups Which of the following best describes your current position? Employee of Bilateral/ Private Sector/ Ministry/ Multilateral Financial Sector/ Consultant /PMU Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group measures and corrects its 20 6.90 1.74 4 5.00 .82 9 5.33 2.55 8 6.25 1.49 6 5.33 3.56 8 5.75 2.38 work in real time in Lesotho? (1-To no degree at all, 10-To a very significant degree) 84 The World Bank Group Lesotho Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? * (Select only ONE response) Employee of Bilateral/ Private Sector/ Ministry/ PMU Multilateral Financial Sector/ Percentage of Respondents /Consultant Agency Private Bank CSO Media Other Weekly 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% Monthly 10.0% 0.0% 0.0% 0.0% 0.0% 11.8% A few times a year 50.0% 62.5% 26.7% 20.8% 22.2% 47.1% Rarely 16.7% 25.0% 46.7% 20.8% 66.7% 29.4% Never 13.3% 12.5% 26.7% 58.3% 11.1% 11.8% *Significantly different between stakeholder groups In Lesotho, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which of the following bes t des cribes your current pos ition? Em ployee of Bilateral/ Private Sector/ Minis try/ Multilateral Financial Sector/ Cons ultant /PMU Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are tim ely 23 6.70 2.05 6 5.50 2.17 9 4.11 2.37 12 6.25 2.53 6 5.50 3.27 11 6.00 2.24 Include appropriate level of s takeholder 23 7.09 2.33 5 4.80 2.68 9 4.78 2.82 15 5.40 2.77 5 6.20 3.63 14 6.21 2.22 involvem ent during preparation Are relevant to Les otho’s developm ent 25 7.60 1.89 6 6.67 1.63 9 7.00 1.73 17 7.18 1.98 8 8.88 1.13 15 7.47 1.81 priorities Lead to practical s olutions 23 7.17 1.92 5 6.40 .89 10 6.60 2.63 14 5.86 2.44 6 8.17 1.83 13 7.31 2.21 Are acces s ible (well written and eas y to 24 7.17 2.08 6 6.50 2.59 9 6.22 2.11 16 6.44 2.61 6 8.17 2.48 13 7.15 2.54 unders tand) Are s ource of relevant inform ation on 24 7.96 2.10 6 7.17 1.83 9 7.22 2.82 16 6.63 2.73 8 8.75 1.39 11 7.91 2.12 global good practices Enhance your knowledge and/or s kills 25 8.12 2.09 6 6.67 1.97 10 7.50 2.37 18 6.06 2.36 7 7.86 2.19 13 7.62 2.18 Are adequately dis s em inated* 22 6.68 2.68 6 4.33 2.34 9 4.11 2.80 16 4.38 2.22 7 5.00 3.11 12 5.83 2.21 Are trans lated enough into local language 21 4.14 3.42 5 2.60 2.61 8 2.38 1.60 14 3.21 2.61 7 5.29 3.82 8 3.63 2.97 Are adaptable to Les otho’s s pecific developm ent challenges and country 23 6.52 2.33 5 5.80 .84 10 7.40 1.90 14 5.36 2.13 7 8.14 1.77 12 6.00 2.22 circum s tances *Significantly different between stakeholder groups Which of the following bes t des cribes your current pos ition? Em ployee of Bilateral/ Private Sector/ Minis try/ Multilateral Financial Sector/ Cons ultant /PMU Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how s ignificant a contribution do you believe the World Bank Group's 27 7.63 1.52 7 6.29 1.11 12 6.58 2.02 18 7.50 1.98 8 8.75 1.75 15 7.40 2.13 knowledge work and activities m ake to developm ent res ults in your country? Overall, how would you rate the technical quality of the World Bank Group's 26 8.00 1.60 7 7.00 1.41 10 6.40 3.03 16 5.88 2.53 8 8.00 1.93 15 7.93 1.91 knowledge work and activities ?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholder groups 85 The World Bank Group Lesotho Country Opinion Survey 2014 E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Group’s technical assistance/advisory work contribute to solving Lesotho’s development challenges? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of Bilateral/ Private Sector/ Ministry/ Multilateral Financial Sector/ Consultant /PMU Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Conceptualization 23 7.48 1.97 7 7.14 1.68 11 6.82 2.79 12 5.33 2.50 7 7.71 2.43 13 7.00 1.87 Design 25 7.28 1.77 7 7.14 1.57 11 6.00 2.72 12 5.58 2.61 7 7.14 1.86 13 7.08 2.06 Implementation 27 7.07 1.88 7 6.71 1.98 11 6.27 1.79 13 5.62 2.33 7 7.57 2.37 14 7.43 2.14 Evaluation 25 7.60 1.87 6 6.33 1.51 11 6.91 2.07 13 5.38 2.29 8 6.75 2.82 14 7.14 1.99 To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which of the following bes t des cribes your current pos ition? Employee of Bilateral/ Private Sector/ Minis try/ Multilateral Financial Sector/ Cons ultant /PMU Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group dis burs es funds 21 6.81 2.20 3 5.33 .58 7 6.57 2.51 10 5.00 3.50 4 7.75 3.86 10 5.50 2.37 prom ptly The World Bank Group effectively m onitors and evaluates the projects and program s 25 7.96 1.81 7 6.14 1.57 9 6.22 2.59 15 6.87 2.26 7 7.43 2.99 14 7.57 2.10 it s upports The World Bank Group’s approvals and 21 6.81 2.64 4 4.50 .58 8 6.38 2.39 11 6.91 2.66 6 7.00 1.90 10 6.40 2.07 reviews are done in a tim ely fas hion The World Bank Group’s “Safeguard 19 7.47 2.29 2 5.00 0.00 6 5.83 3.06 11 6.73 2.41 4 8.00 3.37 8 6.88 2.36 Policy� requirem ents are reas onable The World Bank Group’s conditions on its 19 7.37 2.17 5 5.60 1.14 10 4.70 2.31 11 6.64 2.54 6 7.83 3.49 10 7.40 2.46 lending are reas onable The World Bank Group takes decis ions 20 6.50 2.69 3 4.67 .58 8 3.88 2.17 10 5.10 2.38 4 5.25 2.99 8 6.38 2.45 quickly in Les otho Working with the World Bank Group 23 7.30 2.46 6 7.00 1.79 12 8.08 1.68 17 6.18 2.48 8 9.00 1.31 12 7.83 2.33 increas es Les otho’s ins titutional capacity The World Bank Group ens ures cons is tency and continuity through s taff 17 6.65 2.57 2 5.00 1.41 8 4.75 2.05 9 5.67 2.06 6 5.17 3.25 9 6.00 2.12 changes Where country s ys tem s are adequate, the World Bank Group m akes appropriate us e 20 6.85 2.54 3 6.67 .58 10 6.40 2.63 9 7.56 2.40 6 8.00 3.16 11 6.36 2.42 of them The World Bank Group provides effective 24 7.63 2.06 6 7.17 1.47 9 7.67 1.87 14 7.14 2.25 7 7.71 2.98 13 7.46 2.03 im plem entation s upport 86 The World Bank Group Lesotho Country Opinion Survey 2014 E. Working with the World Bank Group (continued) Which of the following best describes the way the World Bank Group operates in Lesotho? (Select only ONE response) Employee of Bilateral/ Private Sector/ Ministry/ PMU Multilateral Financial Sector/ Percentage of Respondents /Consultant Agency Private Bank CSO Media Other The World Bank Group takes too much risk in Lesotho 3.8% 0.0% 0.0% 0.0% 11.1% 0.0% The World Bank Group does not take enough risk in Lesotho 30.8% 12.5% 20.0% 25.0% 33.3% 20.0% The World Bank Group’s approach to risk is appropriate 26.9% 37.5% 13.3% 8.3% 22.2% 33.3% Don't know 30.8% 50.0% 53.3% 54.2% 22.2% 46.7% Prefer not to answer 7.7% 0.0% 13.3% 12.5% 11.1% 0.0% F. Recent Trends and the Future Role of the World Bank Group in Lesotho Which of the following SHOULD the World Bank Group do to make itself of greater value in Lesotho? (Choose no more than TWO) Employee of Bilateral/ Private Sector/ Percentage of Respondents Ministry/ PMU Multilateral Financial Sector/ (Responses combined) /Consultant Agency Private Bank CSO Media Other Provide more adequate data/knowledge/statistics/figures on Lesotho’s economy 19.2% 25.0% 20.0% 25.0% 44.4% 25.0% Collaborate more effectively with Government clients 15.4% 37.5% 6.7% 12.5% 44.4% 18.8% Offer more innovative financial products 15.4% 0.0% 13.3% 0.0% 0.0% 0.0% Improve the competitiveness of its financing compared to markets* 7.7% 0.0% 13.3% 0.0% 33.3% 31.3% Reach out more to groups outside of Government* 38.5% 12.5% 60.0% 66.7% 44.4% 18.8% Improve the quality of its experts as related to Lesotho’s specific challenges 15.4% 0.0% 13.3% 0.0% 0.0% 25.0% Offer more innovative knowledge services 7.7% 12.5% 6.7% 4.2% 0.0% 0.0% Ensure greater selectivity in its work 0.0% 12.5% 0.0% 4.2% 0.0% 6.3% Increase the level of capacity development in the country 53.8% 50.0% 46.7% 37.5% 22.2% 31.3% Reduce the complexity of obtaining World Bank Group financing 19.2% 37.5% 6.7% 29.2% 11.1% 18.8% Work faster 7.7% 0.0% 13.3% 4.2% 0.0% 0.0% Other 0.0% 0.0% 0.0% 8.3% 0.0% 6.3% *Significantly different between stakeholder groups When considering the combination of services that the World Bank Group offers in Lesotho, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Lesotho? (Select only ONE response) Employee of Bilateral/ Private Sector/ Ministry/ PMU Multilateral Financial Sector/ Percentage of Respondents /Consultant Agency Private Bank CSO Media Other Financial services 44.8% 12.5% 33.3% 34.8% 22.2% 18.8% Knowledge products 24.1% 0.0% 13.3% 30.4% 0.0% 18.8% Convening services 0.0% 0.0% 13.3% 0.0% 11.1% 0.0% The combination is appropriate for Lesotho 31.0% 75.0% 26.7% 34.8% 55.6% 50.0% Don't know 0.0% 12.5% 13.3% 0.0% 11.1% 12.5% 87 The World Bank Group Lesotho Country Opinion Survey 2014 G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Lesotho? (Choose no more than TWO) Employee of Bilateral/ Private Sector/ Percentage of Respondents Ministry/ PMU Multilateral Financial Sector/ (Responses combined) /Consultant Agency Private Bank CSO Media Other Local newspapers 59.3% 50.0% 73.3% 60.9% 44.4% 81.3% International newspapers 3.7% 25.0% 6.7% 0.0% 11.1% 6.3% Local radio* 14.8% 0.0% 40.0% 39.1% 11.1% 6.3% International radio 0.0% 0.0% 0.0% 4.3% 0.0% 6.3% Local television 14.8% 12.5% 6.7% 21.7% 11.1% 25.0% International television 11.1% 0.0% 13.3% 8.7% 22.2% 6.3% Periodicals 25.9% 12.5% 20.0% 8.7% 22.2% 18.8% Internet 33.3% 75.0% 33.3% 39.1% 44.4% 37.5% Social media 11.1% 0.0% 6.7% 4.3% 11.1% 0.0% Blogs 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Mobile phones 0.0% 0.0% 0.0% 4.3% 0.0% 0.0% Instant messaging 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 7.4% 12.5% 0.0% 0.0% 0.0% 12.5% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Employee of Bilateral/ Private Sector/ Percentage of Respondents Ministry/ PMU Multilateral Financial Sector/ (Responses combined) /Consultant Agency Private Bank CSO Media Other Blogs* 0.0% 0.0% 0.0% 0.0% 12.5% 0.0% Direct contact with World Bank Group 37.9% 50.0% 46.7% 29.2% 50.0% 12.5% e-Newsletters 31.0% 50.0% 40.0% 25.0% 25.0% 43.8% Instant messaging 3.4% 0.0% 0.0% 12.5% 0.0% 12.5% World Bank Group’s seminars/workshops/conferences* 24.1% 0.0% 40.0% 33.3% 0.0% 6.3% World Bank Group’s publications and other written materials 37.9% 50.0% 26.7% 29.2% 50.0% 37.5% Mobile phones 3.4% 0.0% 0.0% 4.2% 0.0% 0.0% Social media 10.3% 0.0% 13.3% 12.5% 0.0% 6.3% World Bank Group’s website 41.4% 50.0% 33.3% 33.3% 37.5% 43.8% Other 3.4% 0.0% 0.0% 0.0% 12.5% 0.0% *Significantly different between stakeholder groups Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Employee of Bilateral/ Private Sector/ Ministry/ PMU Multilateral Financial Sector/ Percentage of Respondents /Consultant Agency Private Bank CSO Media Other Yes 31.0% 25.0% 0.0% 8.7% 11.1% 23.5% No 69.0% 75.0% 100.0% 91.3% 88.9% 76.5% Have you requested information from the World Bank Group on its activities in the past year? Employee of Bilateral/ Private Sector/ Ministry/ PMU Multilateral Financial Sector/ Percentage of Respondents /Consultant Agency Private Bank CSO Media Other Yes 34.5% 37.5% 0.0% 19.0% 14.3% 12.5% No 65.5% 62.5% 100.0% 81.0% 85.7% 87.5% 88 The World Bank Group Lesotho Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Were you able to obtain this information?* Employee of Bilateral/ Private Sector/ Ministry/ PMU Multilateral Financial Sector/ Percentage of Respondents /Consultant Agency Private Bank CSO Media Other Yes 100.0% 100.0% - 25.0% 100.0% 50.0% No 0.0% 0.0% - 75.0% 0.0% 50.0% *Significantly different between stakeholder groups Do you have access to the Internet? Employee of Bilateral/ Private Sector/ Ministry/ PMU Multilateral Financial Sector/ Percentage of Respondents /Consultant Agency Private Bank CSO Media Other Yes 92.9% 87.5% 100.0% 86.4% 88.9% 100.0% No 7.1% 12.5% 0.0% 13.6% 11.1% 0.0% Do you use/have used the World Bank Group website? Employee of Bilateral/ Private Sector/ Ministry/ PMU Multilateral Financial Sector/ Percentage of Respondents /Consultant Agency Private Bank CSO Media Other Yes 82.1% 87.5% 46.7% 54.2% 44.4% 58.8% No 17.9% 12.5% 53.3% 45.8% 55.6% 41.2% Which do you primarily use? Employee of Bilateral/ Private Sector/ Ministry/ PMU Multilateral Financial Sector/ Percentage of Respondents /Consultant Agency Private Bank CSO Media Other The World Bank Group’s country website (www.worldbank.org/lesotho) 30.8% 12.5% 55.6% 25.0% 66.7% 50.0% The World Bank Group’s main website (www.worldbank.org) 69.2% 87.5% 44.4% 75.0% 33.3% 50.0% Which Internet connection do you use primarily when visiting a World Bank Group website?* Employee of Bilateral/ Private Sector/ Ministry/ PMU Multilateral Financial Sector/ Percentage of Respondents /Consultant Agency Private Bank CSO Media Other High speed 92.0% 87.5% 100.0% 66.7% 42.9% 73.3% Dial-up 8.0% 12.5% 0.0% 33.3% 57.1% 26.7% *Significantly different between stakeholder groups Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which of the following bes t des cribes your current pos ition? Em ployee of Bilateral/ Private Sector/ Minis try/ Multilateral Financial Sector/ Cons ultant /PMU Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I us e/cons ult World Bank Group’s data 27 6.11 2.83 8 4.63 2.33 11 5.45 3.27 15 4.00 2.70 8 6.13 3.44 15 4.80 3.43 m ore often than I did a few years ago I find the World Bank Group’s webs ites 22 7.77 1.31 8 6.00 1.69 8 6.88 3.27 11 6.73 2.61 5 8.40 2.30 12 7.25 2.09 eas y to navigate I find the inform ation on the World Bank 22 8.55 1.22 8 7.00 2.00 8 7.25 2.82 12 7.08 2.47 5 8.20 2.05 11 8.18 1.83 Group’s webs ites us eful The World Bank Group’s s ocial m edia channels are valuable s ources of 15 6.53 3.31 4 5.00 3.56 3 9.67 .58 6 7.17 1.94 4 8.75 2.50 4 8.50 1.00 inform ation about the ins titution When I need inform ation from the World 24 7.25 2.45 7 6.00 2.83 7 5.86 3.44 14 4.29 3.47 6 4.33 3.56 12 6.00 3.57 Bank Group I know how to find it The World Bank Group is res pons ive to 22 7.00 2.64 8 6.75 2.12 5 6.00 2.92 6 4.83 3.19 6 5.00 3.85 9 6.22 2.54 m y inform ation reques ts and inquiries 89 The World Bank Group Lesotho Country Opinion Survey 2014 H. Background Information Currently, do you professionally collaborate/work with the World Bank Group in your country?* Employee of Bilateral/ Private Sector/ Ministry/ PMU Multilateral Financial Sector/ Percentage of Respondents /Consultant Agency Private Bank CSO Media Other Yes 88.9% 62.5% 26.7% 17.4% 12.5% 52.9% No 11.1% 37.5% 73.3% 82.6% 87.5% 47.1% *Significantly different between stakeholder groups Which of the following agencies of the World Bank Group do you primarily engage with in Lesotho?* (Select only ONE response) Employee of Bilateral/ Private Sector/ Ministry/ PMU Multilateral Financial Sector/ Percentage of Respondents /Consultant Agency Private Bank CSO Media Other The World Bank (IDA) 73.1% 100.0% 27.3% 33.3% 57.1% 92.3% The International Finance Corporation (IFC) 15.4% 0.0% 36.4% 33.3% 28.6% 0.0% Other 11.5% 0.0% 36.4% 33.3% 14.3% 7.7% *Significantly different between stakeholder groups Do your projects involve both the World Bank and the IFC?* Employee of Bilateral/ Private Sector/ Ministry/ PMU Multilateral Financial Sector/ Percentage of Respondents /Consultant Agency Private Bank CSO Media Other Yes 53.8% 14.3% 25.0% 23.8% 80.0% 30.8% No 46.2% 85.7% 75.0% 76.2% 20.0% 69.2% *Significantly different between stakeholder groups If yes, what was your view of the two institutions working together in Lesotho? (Select only ONE response) Employee of Bilateral/ Private Sector/ Ministry/ PMU Multilateral Financial Sector/ Percentage of Respondents /Consultant Agency Private Bank CSO Media Other Working well together 50.0% 0.0% 33.3% 40.0% 50.0% 50.0% Collaborating but needs improvement 35.7% 0.0% 33.3% 60.0% 50.0% 50.0% Don’t know 14.3% 100.0% 33.3% 0.0% 0.0% 0.0% Which of the following describes most of your exposure to the World Bank Group in Lesotho? (Choose no more than TWO) Employee of Bilateral/ Private Sector/ Ministry/ PMU Multilateral Financial Sector/ Percentage of Respondents /Consultant Agency Private Bank CSO Media Other Observer 14.3% 25.0% 25.0% 45.0% 42.9% 26.7% Use World Bank Group reports/data 28.6% 37.5% 16.7% 20.0% 14.3% 13.3% Engage in World Bank Group related/sponsored events/activities 42.9% 25.0% 41.7% 20.0% 14.3% 46.7% Collaborate as part of my professional duties 42.9% 50.0% 33.3% 20.0% 42.9% 26.7% Use World Bank Group website for information, data, research, etc. 25.0% 50.0% 25.0% 30.0% 42.9% 20.0% 90 The World Bank Group Lesotho Country Opinion Survey 2014 Appendix C: Responses to All Questions by Levels of Collaboration A. General Issues facing Lesotho In general, would you say that Lesotho is headed in...? Percentage of Respondents Collaborator Non-collaborator The right direction 61.9% 61.0% The wrong direction 4.8% 17.1% Not sure 33.3% 22.0% Listed below are a number of development priorities in Lesotho. Please identify which of the following you consider the most important development priorities in Lesotho? Percentage of Respondents (Responses combined) Collaborator Non-collaborator Social protection 6.8% 16.7% Transport 15.9% 20.8% Public sector governance/ reform 20.5% 22.9% Global/regional integration 0.0% 2.1% Gender equity 2.3% 6.3% Domestic private sector development 13.6% 18.8% Foreign direct investment 2.3% 4.2% Water and sanitation 11.4% 6.3% Anti corruption 15.9% 16.7% Job creation/employment 36.4% 43.8% Rural development 6.8% 8.3% Financial markets 0.0% 4.2% Urban development 0.0% 0.0% Environmental sustainability 2.3% 2.1% Equality of opportunity 2.3% 2.1% Health 27.3% 29.2% Education 31.8% 20.8% Poverty reduction 20.5% 14.6% Energy 2.3% 2.1% Agricultural development and food security 20.5% 16.7% Climate change 2.3% 0.0% Trade and exports 4.5% 0.0% Crime and violence 0.0% 0.0% Economic growth* 36.4% 14.6% Law and justice 0.0% 8.3% Regulatory framework 0.0% 0.0% Communicable/non-communicable diseases 6.8% 6.3% Natural resource management 9.1% 2.1% Disaster management 0.0% 2.1% Information and communications technology 2.3% 2.1% *Significantly different between collaborators and non-collaborators 91 The World Bank Group Lesotho Country Opinion Survey 2014 A. General Issues facing Lesotho (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Lesotho? (Choose no more than THREE) Percentage of Respondents (Responses combined) Collaborator Non-collaborator Water and sanitation 8.9% 3.9% Equality of opportunity 11.1% 13.7% Economic growth 51.1% 35.3% Climate change 0.0% 0.0% Global/regional integration 2.2% 2.0% Gender equity 0.0% 3.9% Rural development 13.3% 21.6% Urban development 2.2% 0.0% Regulatory framework 4.4% 0.0% Social protection 4.4% 7.8% Law and justice 4.4% 2.0% Transport 8.9% 3.9% Crime and violence 0.0% 2.0% Trade and exports 6.7% 2.0% Information and communications technology 0.0% 2.0% Anti corruption 13.3% 25.5% Domestic private sector development 22.2% 25.5% Foreign direct investment 11.1% 5.9% Education 17.8% 29.4% Energy 6.7% 3.9% Public sector governance/ reform 15.6% 15.7% Natural resource management 4.4% 5.9% Environmental sustainability 2.2% 0.0% Disaster management 0.0% 0.0% Health 4.4% 7.8% Agricultural development and food security 37.8% 23.5% Job creation/employment 40.0% 43.1% Financial markets 0.0% 0.0% Communicable/non-communicable diseases 6.7% 5.9% 92 The World Bank Group Lesotho Country Opinion Survey 2014 A. General Issues facing Lesotho (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Lesotho? (Choose no more than THREE) Percentage of Respondents (Responses combined) Collaborator Non-collaborator Energy 8.7% 8.0% Gender equity 2.2% 2.0% Equality of opportunity 2.2% 2.0% Social protection 0.0% 6.0% Global/regional integration* 0.0% 12.0% Climate change 2.2% 0.0% Anti corruption 13.0% 26.0% Disaster management 0.0% 2.0% Rural development 10.9% 8.0% Foreign direct investment 34.8% 24.0% Urban development 4.3% 2.0% Water and sanitation 2.2% 4.0% Education 21.7% 20.0% Information and communications technology 6.5% 6.0% Regulatory framework 4.3% 8.0% Communicable/non-communicable diseases 2.2% 0.0% Trade and exports 30.4% 26.0% Public sector governance/ reform 19.6% 16.0% Domestic private sector development 21.7% 32.0% Job creation/employment 37.0% 38.0% Agricultural development and food security 30.4% 16.0% Transport* 19.6% 6.0% Natural resource management 15.2% 12.0% Environmental sustainability 2.2% 0.0% Health 0.0% 6.0% Law and justice 2.2% 4.0% Crime and violence 0.0% 0.0% Financial markets 4.3% 12.0% *Significantly different between collaborators and non-collaborators The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Lesotho? (Choose no more than TWO) Percentage of Respondents (Responses combined) Collaborator Non-collaborator Better employment opportunities for young people 36.6% 44.4% Better employment opportunities for women 4.9% 6.7% Greater access to micro-finance for the poor 29.3% 15.6% Greater voice and participation for citizens to help ensure greater accountability 7.3% 2.2% Greater access to health and nutrition for citizens 4.9% 4.4% Better entrepreneurial opportunities 41.5% 40.0% A growing middle class 4.9% 6.7% Better opportunity for the poor who live in rural areas 14.6% 11.1% Better opportunity for the poor who live in urban areas 0.0% 4.4% Consistent economic growth 26.8% 11.1% More reliable social safety net 0.0% 2.2% Greater equity of fiscal policy 4.9% 6.7% Education and training that better ensure job opportunity 19.5% 26.7% Better quality public services 4.9% 11.1% Other 0.0% 2.2% 93 The World Bank Group Lesotho Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD How fam iliar are you with the work of the World Bank Group in 46 6.76 2.31 51 4.88 2.44 Les otho?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Overall, pleas e rate your im pres s ion of the World Bank Group’s 44 7.30 1.77 38 5.84 2.20 effectivenes s in Les otho.* (1-Not effective at all, 10-Very effective) *Significantly different between collaborators and non-collaborators Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD To what extent do you believe the World Bank Group’s s taff is well prepared to help Les otho s olve its m os t com plicated 41 7.83 1.75 35 6.23 2.37 developm ent challenges ?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators When thinking about how the WBG can have the most impact on development results in Lesotho, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Lesotho? (Choose no more than THREE) Percentage of Respondents (Responses combined) Collaborator Non-collaborator Social protection 8.5% 3.9% Public sector governance/ reform 38.3% 23.5% Transport 14.9% 17.6% Poverty reduction 27.7% 13.7% Global/regional integration 0.0% 0.0% Gender equity 0.0% 3.9% Crime and violence 0.0% 3.9% Domestic private sector development 27.7% 15.7% Rural development 6.4% 17.6% Foreign direct investment 12.8% 7.8% Water and sanitation 4.3% 7.8% Energy 4.3% 3.9% Job creation/employment 29.8% 27.5% Financial markets 6.4% 3.9% Urban development 0.0% 0.0% Environmental sustainability 0.0% 2.0% Equality of opportunity 6.4% 9.8% Health 12.8% 17.6% Education 19.1% 25.5% Climate change 2.1% 0.0% Agricultural development and food security 21.3% 17.6% Trade and exports 4.3% 3.9% Economic growth 25.5% 15.7% Law and justice 2.1% 5.9% Regulatory framework 4.3% 5.9% Communicable/non-communicable diseases 2.1% 0.0% Natural resource management 8.5% 9.8% Anti corruption 4.3% 15.7% Information and communications technology 2.1% 9.8% Disaster management 0.0% 0.0% 94 The World Bank Group Lesotho Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Lesotho? Greatest Value Percentage of Respondents Collaborator Non-collaborator Convening/facilitating 0.0% 2.3% Data 5.1% 2.3% Policy advice, studies, analyses 25.6% 18.6% Financial resources 41.0% 34.9% Capacity development* 2.6% 16.3% Technical assistance 12.8% 9.3% Mobilizing third party financial resources 2.6% 7.0% Coordination of development partners 10.3% 9.3% Linkage to non-Bank expertise 0.0% 0.0% Other 0.0% 0.0% *Significantly different between collaborators and non-collaborators nd 2 Greatest Value Percentage of Respondents Collaborator Non-collaborator Convening/facilitating 2.5% 6.8% Data 5.0% 2.3% Policy advice, studies, analyses 30.0% 15.9% Financial resources 22.5% 22.7% Capacity development 12.5% 9.1% Technical assistance 12.5% 13.6% Mobilizing third party financial resources 5.0% 4.5% Coordination of development partners 10.0% 13.6% Linkage to non-Bank expertise* 0.0% 11.4% Other 0.0% 0.0% *Significantly different between collaborators and non-collaborators How effectively do the World Bank Group’s activities below support Lesotho’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Convening/facilitating 30 6.73 2.10 28 6.18 2.21 Data 34 7.32 2.11 28 6.89 2.30 Policy advice, s tudies , analys es 37 7.97 1.42 30 7.10 2.29 Financial res ources 39 7.95 1.57 33 7.73 2.15 Technical as s is tance 36 7.78 1.73 34 7.53 1.74 Mobilizing third party financial res ources 28 7.00 1.89 27 7.37 1.80 Coordination of developm ent partners 33 6.36 2.66 29 7.03 2.29 Linkage to non-Bank expertis e 25 6.52 2.14 22 5.95 2.08 The World Bank Group can provide capacity building support in a number of ways in Lesotho. To what degree would Lesotho benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Groups outside of government to help them more effectively 39 7.90 2.21 46 8.61 1.78 engage and participate in development efforts The public sector, related to implementation of specific 44 8.75 1.37 45 8.22 2.11 development projects on the ground The public sector, related to changing institutions 41 8.32 1.79 42 7.57 2.00 The private sector, related to institutional and policy change 42 9.07 1.37 44 8.66 1.68 95 The World Bank Group Lesotho Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Lesotho? (1-Not effective at all, 10-Very effective) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Project implementation 36 7.61 1.69 31 6.97 2.47 Citizen engagement 24 6.33 2.37 22 5.64 2.79 Policy design 35 7.54 1.77 26 7.08 2.54 When thinking about how to improve capacity building in Lesotho to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Project im plem entation 42 8.60 1.86 39 8.56 1.97 Citizen engagem ent 38 8.45 1.81 38 8.76 1.87 Policy des ign 42 8.95 1.27 42 8.60 1.98 Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Lesotho? (Choose no more than TWO) Percentage of Respondents Non- (Responses combined) Collaborator collaborator Staff too inaccessible 16.3% 12.0% Not exploring alternative policy options 0.0% 0.0% Not adequately sensitive to political/social realities in Lesotho 16.3% 8.0% Not enough public disclosure of its work 32.6% 42.0% Arrogant in its approach 2.3% 2.0% Not aligned with country priorities 4.7% 4.0% The credibility of its knowledge/data 0.0% 2.0% World Bank Group’s processes too complex 20.9% 16.0% Not willing to honestly criticize policies and reform efforts in the country 9.3% 4.0% Too influenced by developed countries 18.6% 20.0% Imposing technocratic solutions without regard to political realities 0.0% 6.0% World Bank Group’s processes too slow 2.3% 10.0% Too bureaucratic in its operational policies and procedures 18.6% 10.0% Not aligned with other donors’ work 4.7% 4.0% Not collaborating enough with non-state actors 11.6% 8.0% Not client focused 2.3% 2.0% Other 2.3% 4.0% Don’t know 11.6% 16.0% Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Lesotho? (Choose no more than TWO) Percentage of Respondents (Responses combined) Collaborator Non-collaborator Capacity development 19.6% 29.4% Policy based lending / budget support to the Government 45.7% 35.3% Knowledge products/services 4.3% 13.7% Investment lending 54.3% 41.2% Technical assistance* 54.3% 25.5% Trust Fund management 15.2% 9.8% Other 0.0% 0.0% Don’t know* 2.2% 17.6% *Significantly different between collaborators and non-collaborators 96 The World Bank Group Lesotho Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents (Responses combined) Collaborator Non-collaborator Academia/think tanks/research institutes 17.4% 33.3% Donor community* 34.8% 9.8% Media 8.7% 7.8% NGOs* 10.9% 29.4% Local Government 17.4% 15.7% Private sector 58.7% 47.1% Parliament 6.5% 5.9% Civil Society Organizations (CSOs) 21.7% 35.3% Beneficiaries 10.9% 3.9% Foundations 4.3% 2.0% Faith based organizations 2.2% 3.9% Other 2.2% 2.0% Don’t know 0.0% 0.0% *Significantly different between collaborators and non-collaborators To what extent do you agree with the following statements about the World Bank Group’s work in Lesotho? (1-Strongly disagree, 10-Strongly agree) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 47 7.74 1.82 43 7.05 2.13 developm ent in Les otho The World Bank Group’s work is aligned with what I cons ider the 44 7.77 1.87 40 7.08 2.08 developm ent priorities for Les otho The World Bank Group s upports program s and s trategies that 45 7.58 2.04 40 6.80 1.73 are realis tic for Les otho The World Bank Group treats clients and s takeholders in 40 7.53 2.53 32 7.31 2.04 Les otho with res pect To what extent is the World Bank Group an effective development partner in Lesotho in terms of each of the following? (1- To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Responsiveness* 36 7.25 1.70 26 6.08 1.70 Flexibility (in terms of the institution’s products and services) 36 6.47 2.22 25 5.48 2.16 Flexibility (in terms of changing country circumstances) 37 6.65 1.95 28 5.93 2.26 Being inclusive 35 6.91 2.05 30 5.90 2.52 Openness (sharing data and other information) 40 7.38 2.11 34 6.82 2.72 Staff accessibility* 40 6.30 2.58 26 4.85 2.20 Straightforwardness and honesty 40 7.10 2.34 26 6.46 2.16 Ease of access to the people at the World Bank Group who are 38 6.66 2.37 27 5.37 2.68 making decisions important to my work* Collaboration with civil society 31 6.00 2.58 31 5.61 2.43 Collaboration with the Government 40 8.65 1.35 37 8.24 1.48 Collaboration with other donors and development partners 35 7.69 2.08 30 7.83 1.84 Collaboration with the private sector* 30 7.60 1.81 24 5.67 2.57 The speed in which it gets things accomplished on the ground 36 6.78 2.29 23 5.70 2.36 Being a long-term partner* 40 8.93 1.49 32 7.94 1.61 *Significantly different between collaborators and non-collaborators 97 The World Bank Group Lesotho Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To be more effective development partner in Lesotho, do you believe that the World Bank Group should have? (Select only ONE response) Percentage of Respondents Collaborator Non-collaborator More local presence 87.2% 74.5% The current level of local presence is adequate 10.6% 11.8% Less local presence 0.0% 2.0% Don't know 2.1% 11.8% When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than THREE) Percentage of Respondents (Responses combined) Collaborator Non-collaborator The World Bank Group does not do adequate follow through/follow-up 15.6% 21.3% There is not an adequate level of citizen/civil society participation 28.9% 31.9% The World Bank Group is not sensitive enough to political/social realities on the ground 11.1% 6.4% Lack of/inadequate levels of capacity in Government 37.8% 29.8% Poor donor coordination 11.1% 10.6% The World Bank Group works too slowly 4.4% 4.3% The Government works inefficiently 24.4% 34.0% Political pressures and obstacles 22.2% 23.4% Reforms are not well thought out in light of country challenges 28.9% 12.8% Other 4.4% 2.1% C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Lesotho? (1-Not important at all, 10-Very important) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Anti corruption 45 8.62 2.06 47 8.40 2.74 Inform ation and com m unications technology 43 8.21 2.37 45 8.67 2.02 Trans port 45 8.89 1.58 46 8.98 1.53 Crim e and violence 43 6.12 2.76 46 6.91 3.08 Law and jus tice 42 6.67 2.91 46 7.15 3.04 Urban developm ent 44 8.00 2.05 45 7.91 1.83 Environm ental s us tainability 43 7.77 2.00 46 7.41 2.31 Regulatory fram ework 43 8.16 2.00 42 7.76 2.27 Com m unicable/non-com m unicable dis eas es 45 8.07 2.16 48 8.21 2.13 Poverty reduction 46 9.22 1.19 49 9.29 1.10 Gender equity 43 6.95 2.40 45 6.84 2.45 Dom es tic private s ector developm ent 45 8.71 1.55 49 8.47 1.91 Foreign direct inves tm ent 44 8.57 2.00 46 8.54 1.60 Water and s anitation 41 8.24 1.83 48 8.21 2.33 Trade and exports 44 8.61 1.59 45 8.11 2.27 Econom ic growth 46 9.33 1.06 48 9.04 1.20 Energy 46 7.98 2.08 47 7.79 2.54 Dis as ter m anagem ent 45 6.20 2.34 47 6.43 2.80 Public s ector governance/ reform 45 8.49 2.05 47 8.02 2.54 Job creation/em ploym ent 44 8.91 1.70 48 8.23 2.23 Financial m arkets 42 7.81 2.40 44 8.18 1.65 Equality of opportunity 42 7.26 2.45 43 8.02 2.13 Health 45 8.58 1.54 49 8.53 1.61 Rural developm ent 45 8.40 1.72 47 8.64 1.61 Global/regional integration 42 7.60 2.25 43 8.00 1.98 Agricultural developm ent and food s ecurity 46 8.28 2.20 45 8.93 1.56 Education 43 8.88 1.58 46 8.89 1.64 Social protection 44 7.32 1.97 47 6.81 2.82 Clim ate change 44 7.14 2.40 49 6.94 2.96 Natural res ource m anagem ent 46 6.89 2.67 50 7.28 3.10 98 The World Bank Group Lesotho Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Lesotho? (1-Not effective at all, 10-Very effective) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Anti corruption 23 5.83 2.55 14 6.57 2.98 Inform ation and com m unications technology 20 5.75 2.27 18 6.83 2.73 Trans port 36 7.25 2.10 24 6.46 2.50 Crim e and violence 21 4.33 2.15 12 4.17 2.48 Law and jus tice 18 5.00 2.20 19 5.89 2.87 Urban developm ent 25 6.68 2.25 24 6.42 2.30 Environm ental s us tainability 24 7.13 1.87 20 6.05 2.28 Regulatory fram ework 27 7.67 2.30 24 6.96 2.73 Com m unicable/non-com m unicable dis eas es 31 7.74 2.11 36 7.56 1.93 Poverty reduction 38 7.63 2.01 29 7.41 2.18 Gender equity 23 6.26 2.51 24 6.67 2.65 Dom es tic private s ector developm ent 28 6.75 2.52 24 6.46 1.93 Foreign direct inves tm ent 28 7.29 2.05 24 7.25 2.36 Water and s anitation 31 7.29 2.12 24 7.75 1.87 Trade and exports 27 6.74 2.36 18 7.00 2.17 Econom ic growth 34 7.50 2.16 27 6.89 2.44 Energy 31 6.84 2.78 22 6.45 2.22 Dis as ter m anagem ent 23 5.00 2.17 16 6.06 1.81 Public s ector governance/ reform 34 7.41 2.38 32 6.66 2.52 Job creation/em ploym ent 31 7.06 2.26 26 6.08 2.45 Financial m arkets 27 6.44 2.34 20 6.40 2.68 Equality of opportunity 20 6.05 2.35 20 6.65 2.64 Health 30 7.80 2.06 34 7.53 2.05 Rural developm ent* 30 7.03 2.24 25 5.72 2.34 Global/regional integration 26 6.35 2.24 20 6.85 2.16 Agricultural developm ent and food s ecurity 26 6.62 2.32 22 7.27 2.41 Education 32 7.59 2.54 31 7.32 2.27 Social protection 27 6.00 2.30 17 6.24 2.33 Clim ate change 24 4.54 2.52 16 5.69 1.99 Natural res ource m anagem ent 28 4.93 2.60 15 5.40 2.32 *Significantly different between collaborators and non-collaborators Where are the World Bank Group’s decisions made primarily that support the program in Lesotho?* (Select only ONE response) Percentage of Respondents Collaborator Non-collaborator At the Headquarters (in Washington D.C.) 55.3% 27.5% In the country 8.5% 3.9% Don’t know 36.2% 68.6% *Significantly different between collaborators and non-collaborators Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 42 7.38 1.55 38 6.89 2.13 developm ent res ults in Les otho? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Lesotho? (1-Strongly disagree, 10-Strongly agree) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD The World Bank Group’s financial ins trum ents m eet the needs of 41 6.68 1.77 32 6.19 2.57 Les otho The World Bank Group m eets Les otho’s needs for knowledge 40 6.43 2.14 37 6.27 2.82 s ervices 99 The World Bank Group Lesotho Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD To what extent do you believe the World Bank Group measures and 33 6.36 1.75 18 5.61 2.59 corrects its work in real time in Lesotho? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* (Select only ONE response) Percentage of Respondents Collaborator Non-collaborator Weekly 6.4% 0.0% Monthly 10.6% 0.0% A few times a year 46.8% 27.5% Rarely 25.5% 31.4% Never 10.6% 41.2% *Significantly different between collaborators and non-collaborators In Lesotho, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Are tim ely 36 6.06 2.37 30 5.67 2.40 Include appropriate level of s takeholder involvem ent during 35 6.09 2.78 35 6.14 2.44 preparation Are relevant to Les otho’s developm ent priorities 39 7.77 1.78 39 7.15 1.83 Lead to practical s olutions 36 7.19 1.98 34 6.47 2.30 Are acces s ible (well written and eas y to unders tand) 38 7.05 2.32 35 6.80 2.41 Are s ource of relevant inform ation on global good practices 37 7.59 2.27 34 7.53 2.42 Enhance your knowledge and/or s kills * 39 7.87 2.00 38 6.74 2.45 Are adequately dis s em inated 34 6.00 2.75 36 4.81 2.44 Are trans lated enough into local language 32 3.28 2.94 29 3.83 3.07 Are adaptable to Les otho’s s pecific developm ent challenges and 37 6.35 2.04 32 6.41 2.37 country circum s tances *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results 42 7.52 1.50 40 7.25 2.18 in your country? Overall, how would you rate the technical quality of the World Bank 41 7.83 1.86 36 6.64 2.47 Group's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between collaborators and non-collaborators 100 The World Bank Group Lesotho Country Opinion Survey 2014 E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Group’s technical assistance/advisory work contribute to solving Lesotho’s development challenges? (1-To no degree at all, 10-To a very significant degree) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Conceptualization 33 7.21 2.07 36 6.61 2.43 Des ign 36 7.17 2.01 35 6.46 2.34 Im plem entation 39 7.23 1.72 36 6.36 2.36 Evaluation 37 7.32 1.90 36 6.53 2.20 To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD The World Bank Group dis burses funds promptly 31 6.52 2.05 22 5.59 3.30 The World Bank Group effectively monitors and evaluates the 39 7.49 2.17 34 6.88 2.25 projects and programs it s upports The World Bank Group’s approvals and reviews are done in a timely 32 6.47 2.46 25 6.60 2.36 fas hion The World Bank Group’s “Safeguard Policy� requirements are 24 6.75 2.09 23 6.96 2.84 reas onable The World Bank Group’s conditions on its lending are reas onable 32 6.97 2.16 27 6.59 2.80 The World Bank Group takes decis ions quickly in Les otho 30 6.20 2.73 20 5.00 2.05 Working with the World Bank Group increas es Les otho’s 36 7.67 2.19 39 7.18 2.42 ins titutional capacity The World Bank Group ens ures cons is tency and continuity through 26 5.81 2.51 23 6.00 2.15 s taff changes Where country s ys tems are adequate, the World Bank Group makes 32 6.94 2.21 25 6.72 2.85 appropriate us e of them The World Bank Group provides effective implementation s upport 38 7.63 1.98 32 7.19 2.24 Which of the following best describes the way the World Bank Group operates in Lesotho?* (Select only ONE response) Percentage of Respondents Collaborator Non-collaborator The World Bank Group takes too much risk in Lesotho 0.0% 4.1% The World Bank Group does not take enough risk in Lesotho 34.1% 14.3% The World Bank Group’s approach to risk is appropriate 29.5% 16.3% Don't know 29.5% 55.1% Prefer not to answer 6.8% 10.2% *Significantly different between collaborators and non-collaborators F. Recent Trends and the Future Role of the World Bank Group in Lesotho Which of the following SHOULD the World Bank Group do to make itself of greater value in Lesotho? (Choose no more than TWO) Percentage of Respondents (Responses combined) Collaborator Non-collaborator Provide more adequate data/knowledge/statistics/figures on Lesotho’s economy 26.7% 23.5% Collaborate more effectively with Government clients 15.6% 19.6% Offer more innovative financial products 11.1% 2.0% Improve the competitiveness of its financing compared to markets 13.3% 9.8% Reach out more to groups outside of Government* 31.1% 56.9% Improve the quality of its experts as related to Lesotho’s specific challenges 15.6% 5.9% Offer more innovative knowledge services 6.7% 3.9% Ensure greater selectivity in its work 2.2% 3.9% Increase the level of capacity development in the country* 51.1% 31.4% Reduce the complexity of obtaining World Bank Group financing 20.0% 21.6% Work faster 2.2% 7.8% Other 2.2% 3.9% *Significantly different between collaborators and non-collaborators 101 The World Bank Group Lesotho Country Opinion Survey 2014 F. Recent Trends and the Future Role of the World Bank Group in Lesotho (continued) When considering the combination of services that the World Bank Group offers in Lesotho, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Lesotho? (Select only ONE response) Percentage of Respondents Collaborator Non-collaborator Financial services 32.6% 30.0% Knowledge products 19.6% 20.0% Convening services 2.2% 4.0% The combination is appropriate for Lesotho 39.1% 40.0% Don't know 6.5% 6.0% G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Lesotho? (Choose no more than TWO) Percentage of Respondents (Responses combined) Collaborator Non-collaborator Local newspapers 61.4% 66.0% International newspapers 9.1% 4.0% Local radio 15.9% 22.0% International radio 0.0% 4.0% Local television 18.2% 14.0% International television 9.1% 12.0% Periodicals 20.5% 18.0% Internet 40.9% 42.0% Social media 4.5% 8.0% Blogs 0.0% 0.0% Mobile phones 0.0% 2.0% Instant messaging 0.0% 0.0% Other* 9.1% 0.0% *Significantly different between collaborators and non-collaborators How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents (Responses combined) Collaborator Non-collaborator Blogs 0.0% 2.0% Direct contact with World Bank Group 43.5% 26.0% e-Newsletters 28.3% 40.0% Instant messaging 10.9% 2.0% World Bank Group’s seminars/workshops/conferences 17.4% 28.0% World Bank Group’s publications and other written materials 43.5% 28.0% Mobile phones 4.3% 0.0% Social media 6.5% 10.0% World Bank Group’s website 37.0% 40.0% Other 2.2% 2.0% Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions?* Percentage of Respondents Collaborator Non-collaborator Yes 28.3% 7.8% No 71.7% 92.2% *Significantly different between collaborators and non-collaborators Have you requested information from the World Bank Group on its activities in the past year? Percentage of Respondents Collaborator Non-collaborator Yes 27.3% 17.0% No 72.7% 83.0% Were you able to obtain this information? Percentage of Respondents Collaborator Non-collaborator Yes 91.7% 62.5% No 8.3% 37.5% 102 The World Bank Group Lesotho Country Opinion Survey 2014 G. Communication and Information Sharing Do you have access to the Internet? Percentage of Respondents Collaborator Non-collaborator Yes 95.6% 93.6% No 4.4% 6.4% Do you use/have used the World Bank Group website?* Percentage of Respondents Collaborator Non-collaborator Yes 74.5% 54.0% No 25.5% 46.0% *Significantly different between collaborators and non-collaborators Which do you primarily use?* Percentage of Respondents Collaborator Non-collaborator The World Bank Group’s country website (www.worldbank.org/lesotho) 22.5% 51.7% The World Bank Group’s main website (www.worldbank.org) 77.5% 48.3% *Significantly different between collaborators and non-collaborators Which Internet connection do you use primarily when visiting a World Bank Group website?* Percentage of Respondents Collaborator Non-collaborator High speed 92.7% 66.7% Dial-up 7.3% 33.3% *Significantly different between collaborators and non-collaborators Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD I us e/cons ult World Bank Group’s data m ore often than I did a few 44 6.09 2.83 36 4.22 2.99 years ago* I find the World Bank Group’s webs ites eas y to navigate 38 7.45 1.88 25 6.84 2.51 I find the inform ation on the World Bank Group’s webs ites us eful 38 8.11 1.59 26 7.31 2.43 The World Bank Group’s s ocial m edia channels are valuable 21 6.48 3.12 14 8.07 2.30 s ources of inform ation about the ins titution When I need inform ation from the World Bank Group I know how to 39 7.00 3.03 28 4.61 3.00 find it* The World Bank Group is res pons ive to m y inform ation reques ts 35 6.46 2.85 20 6.00 2.75 and inquiries *Significantly different between collaborators and non-collaborators H. Background Information Which of the following agencies of the World Bank Group do you primarily engage with in Lesotho? (Select only ONE response) Percentage of Respondents Collaborator Non-collaborator The World Bank (IDA) 71.1% 59.3% The International Finance Corporation (IFC) 20.0% 11.1% Other 8.9% 29.6% Do your projects involve both the World Bank and the IFC?* Percentage of Respondents Collaborator Non-collaborator Yes 52.3% 13.5% No 47.7% 86.5% *Significantly different between collaborators and non-collaborators If yes, what was your view of the two institutions working together in Lesotho? (Select only ONE response) Percentage of Respondents Collaborator Non-collaborator Working well together 47.8% 60.0% Collaborating but needs improvement 39.1% 20.0% Don’t know 13.0% 20.0% 103 The World Bank Group Lesotho Country Opinion Survey 2014 Appendix D: Responses to All Questions by Year5 *All data presented in this appendix are weighted. As a result, means of the FY14 data and the total number of respondents each year will be slightly different from those in other appendices. FY ’06 Number of comparable respondents = 53  FY ’14 Number of comparable respondents = 97 By weighting, FY06 and FY14 have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY2014 FY2006 Office of the President/Prime Minister 10.0% 10.0% Government institutions 20.0% 20.0% Local government 10.0% 10.0% Bilateral/multilateral agencies 10.0% 10.0% Civil society 20.0% 20.0% Private sector 10.0% 10.0% Academia 10.0% 10.0% Media 10.0% 10.0% B. Overall Attitudes toward the World Bank Group year FY 2006 FY 2014 N Mean SD N Mean SD How fam iliar are you with the work of the 53 6.96 2.60 96 5.44 2.44 World Bank Group in Les otho?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between FY14 and FY06 country surveys year FY 2006 FY 2014 N Mean SD N Mean SD Overall, pleas e rate your im pres s ion of the World Bank Group’s effectivenes s in 46 6.05 2.15 76 6.50 2.24 Les otho. (1-Not effective at all, 10-Very effective) To what extent do you agree with the following statements about the World Bank Group’s work in Lesotho? (1-Strongly disagree, 10-Strongly agree) year FY 2006 FY 2014 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in developm ent in 47 6.70 2.83 90 7.65 1.98 Les otho* The World Bank Group’s work is aligned with what I cons ider the developm ent 48 6.42 2.77 86 7.55 2.18 priorities for Les otho* The World Bank Group s upports program s and s trategies that are 45 6.67 2.30 86 7.11 2.04 realis tic for Les otho The World Bank Group treats clients and 42 5.69 2.74 76 7.41 2.47 s takeholders in Les otho with res pect* *Significantly different between FY14 and FY06 country surveys To what extent is the World Bank Group an effective development partner in Lesotho in terms of each of the following? (1- To no degree at all, 10-To a very significant degree) year FY 2006 FY 2014 N Mean SD N Mean SD Flexibility (in term s of changing country 36 6.23 3.14 67 6.29 2.30 circum s tances ) Staff acces s ibility 43 6.39 2.77 63 5.50 2.46 Straightforwardnes s and hones ty 45 7.07 2.97 62 6.97 2.15 Collaboration with civil s ociety 45 5.59 3.07 59 5.87 2.35 Collaboration with the Governm ent 45 7.71 1.87 77 8.04 1.90 Collaboration with other donors and 43 7.40 2.50 65 7.37 2.23 developm ent partners 5 Only those questions that were asked in the FY ’06 and FY ’14 country surveys, with similar response scales/options, are presented. 104 The World Bank Group Lesotho Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results How effective do you believe the World Bank Group is in terms of the work it does in the following areas of development in Lesotho? (1-Not effective at all, 10-Very effective) year FY 2006 FY 2014 N Mean SD N Mean SD Law and jus tice 31 5.70 2.24 35 5.56 2.54 Regulatory fram ework 40 6.42 1.99 50 7.13 2.66 Poverty reduction* 45 6.19 2.42 61 7.84 2.02 Dom es tic private s ector developm ent* 39 4.67 2.65 49 6.39 2.08 Econom ic growth* 46 5.66 2.11 60 6.99 2.26 Public s ector governance/ reform 43 6.51 2.25 63 7.03 2.41 Health 40 6.79 2.95 57 7.78 1.98 Education 41 7.93 2.10 53 7.61 2.34 Anti corruption* 38 4.81 2.65 34 6.71 3.05 Inform ation and com m unications 39 6.19 2.66 36 6.77 2.61 technology Trans port 38 6.37 2.66 58 6.76 2.22 Urban developm ent 38 5.48 2.39 49 6.40 2.17 Gender equity 41 7.14 2.49 42 6.39 2.51 Water and s anitation 42 7.55 2.20 56 7.42 2.15 Energy 35 6.56 2.42 54 6.62 2.63 Agricultural developm ent and food 43 5.81 2.81 47 6.99 2.24 s ecurity* Social protection 36 5.62 2.94 38 6.26 2.36 Natural res ource m anagem ent* 42 6.81 2.45 36 4.88 2.35 *Significantly different between FY14 and FY06 country surveys D. The World Bank Group’s Knowledge Work and Activities In Lesotho, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) year FY 2006 FY 2014 N Mean SD N Mean SD Are s ource of relevant inform ation on 49 7.47 2.96 68 7.27 2.21 global good practices Are adaptable to Les otho’s s pecific developm ent challenges and country 41 6.09 2.50 68 6.15 2.49 circum s tances E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) year FY 2006 FY 2014 N Mean SD N Mean SD The World Bank Group dis burs es funds 35 6.76 2.67 51 5.51 2.81 prom ptly* The World Bank Group effectively m onitors and evaluates the projects and 35 7.14 3.15 74 6.86 2.39 program s it s upports The World Bank Group’s conditions on 40 6.17 3.03 61 6.63 2.74 its lending are reas onable Working with the World Bank Group increas es Les otho’s ins titutional 36 7.00 2.62 70 7.09 2.38 capacity *Significantly different between FY14 and FY06 country surveys G. Communication and Information Sharing Do you use/have used the World Bank Group website? Percentage of Respondents FY2006 FY2014 Yes 54.0% 63.2% No 46.0% 36.8% Which do you primarily use? Percentage of Respondents FY2006 FY2014 The World Bank Group’s country website 30.8% 43.9% (www.worldbank.org/lesotho) The World Bank Group’s main website (www.worldbank.org) 69.2% 56.1% 105 The World Bank Group Lesotho Country Opinion Survey 2014 Appendix E: Indicator Questions as a Function of Exposure to the World Bank Group No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Overall, please rate your im pression of the World 5.84 7.30 6.96 6.17 6.65 7.06 6.77 6.67 6.41 7.32 6.68 6.86 Bank Group’s effectiveness in Lesotho. To what extent do you believe the World Bank Group’s staff is well prepared to help Lesotho 6.23 7.83 7.44 6.56 7.09 7.65 7.33 7.04 7.09 7.44 7.14 7.39 solve its m ost com plicated developm ent challenges? Overall the World Bank Group currently plays a 7.05 7.74 7.56 7.45 7.42 7.90 7.78 7.10 7.39 7.80 7.41 7.84 relevant role in developm ent in Lesotho The World Bank Group’s work is aligned with what I 7.08 7.77 7.62 7.80 7.73 7.45 8.06 7.03 7.51 7.90 7.51 8.05 consider the developm ent priorities for Lesotho Responsiveness 6.08 7.25 7.07 5.85 6.64 7.29 6.89 6.65 6.63 7.04 6.64 7.27 Flexibility (in term s of the institution’s products and 5.48 6.47 5.93 6.33 5.93 6.33 6.62 5.13 5.85 6.25 5.88 6.43 services) Flexibility (in term s of changing country 5.93 6.65 6.53 6.17 6.53 6.17 6.87 5.78 6.44 6.48 6.30 6.88 circum stances) Being inclusive 5.90 6.91 6.59 6.86 6.57 6.93 6.79 6.38 6.51 6.84 6.68 6.56 Openness (s haring data and other inform ation) 6.82 7.38 7.22 7.67 7.25 7.50 7.59 6.84 7.34 7.28 7.20 7.60 Staff accessibility 4.85 6.30 5.80 5.54 5.57 6.36 5.68 5.86 5.59 5.96 5.86 5.47 Straightforwardness and honesty 6.46 7.10 6.94 6.33 6.56 7.67 6.84 6.80 6.73 6.96 6.73 7.13 Ease of access to the people at the World Bank Group who are m aking decisions im portant to m y 5.37 6.66 6.38 6.00 6.02 7.31 6.67 5.64 5.95 6.83 6.20 6.56 work Collaboration with civil society 5.61 6.00 5.58 6.40 5.81 5.73 5.78 5.81 5.56 6.18 6.02 5.19 Collaboration with the Government 8.24 8.65 8.51 8.07 8.15 9.22 8.51 8.27 8.30 8.61 8.37 8.55 Collaboration with other donors and development 7.83 7.69 7.74 8.14 7.73 8.13 7.87 7.76 7.97 7.63 7.80 7.94 partners Collaboration with the private sector 5.67 7.60 6.58 7.25 6.90 6.09 7.16 6.05 6.69 6.80 6.59 7.15 The speed in which it gets things accom plished on 5.70 6.78 6.17 6.80 6.09 6.92 6.83 5.38 6.13 6.50 6.21 6.50 the ground Being a long-term partner 7.94 8.92 8.57 7.92 8.14 9.28 8.63 8.19 8.45 8.44 8.40 8.59 To what extent does the World Bank Group’s work 6.89 7.38 7.25 7.40 7.20 7.62 7.45 7.00 7.25 7.36 7.20 7.55 help to achieve developm ent results in Lesotho? The World Bank Group’s financial instrum ents 6.19 6.68 6.22 7.06 6.22 7.21 6.84 5.79 6.45 6.36 6.29 6.82 m eet the needs of Lesotho The World Bank Group m eets Lesotho’s needs for 6.27 6.43 6.29 6.53 6.37 6.29 6.57 6.00 6.41 6.24 6.12 6.91 knowledge services The World Bank Group's knowledge work and activities are adaptable to Lesotho’s specific 6.41 6.35 6.55 6.21 6.52 6.35 6.74 6.08 6.62 6.22 6.02 7.67 developm ent challenges and country circum stances Overall, how significant a contribution do you believe the World Bank Group's knowledge work 7.25 7.52 7.33 7.71 7.39 7.58 7.75 6.86 7.58 7.17 7.10 8.26 and activities m ake to developm ent results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 6.64 7.83 7.68 6.68 7.28 7.94 7.55 7.22 7.25 7.75 7.26 7.86 activities? The World Bank Group takes decisions quickly in 5.00 6.20 5.73 5.67 5.64 6.00 5.69 5.76 5.74 5.67 5.54 6.25 Lesotho Where country system s are adequate, the World 6.72 6.94 7.00 7.73 7.26 6.73 7.85 5.95 7.24 7.04 6.86 8.17 Bank Group m akes appropriate use of them Yellow highlight indicates significant difference between Yes and No mean. 106 The World Bank Group Lesotho Country Opinion Survey 2014 Appendix F: Indicator Questions by Stakeholder Groups Which of the following bes t des cribes your current pos ition? Em ployee of Minis try/ Bilateral/ Private Sector/ Financial CSO Media Other Cons ultant /PMU Multilateral Agency Sector/ Private Bank N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, pleas e rate your im pres s ion of the World Bank Group’s 28 7.46 1.82 7 7.29 .49 12 5.83 2.08 18 5.17 1.89 7 7.29 2.81 14 6.64 2.27 effectivenes s in Les otho.* To what extent do you believe the World Bank Group’s s taff is well prepared to help Les otho s olve its m os t com plicated 26 7.73 2.03 8 7.13 1.36 12 6.08 2.39 12 5.25 1.86 8 8.00 2.07 14 7.64 2.10 developm ent challenges ?* Overall the World Bank Group currently plays a relevant role in 30 7.80 1.67 8 7.63 1.41 13 6.62 2.69 20 6.50 1.85 7 8.57 1.62 17 7.82 1.78 developm ent in Les otho* The World Bank Group’s work is aligned with what I cons ider the 29 7.59 2.01 8 8.13 1.46 11 6.64 2.20 17 6.71 1.69 7 9.43 .79 16 7.50 2.10 developm ent priorities for Les otho* Res pons ivenes s 23 7.00 1.68 6 6.67 .82 5 6.20 .84 13 5.92 1.93 6 7.67 1.86 12 7.08 2.07 Flexibility (in term s of the ins titution’s products and s ervices ) 21 6.52 2.40 6 5.00 1.26 5 5.60 3.29 13 5.46 1.94 7 6.00 2.38 12 6.42 2.43 Flexibility (in term s of changing country circum s tances ) 23 6.91 1.70 6 5.33 1.03 8 6.00 2.93 14 5.50 1.79 7 8.14 1.68 10 6.30 2.67 Being inclus ive* 25 7.16 1.70 6 6.17 1.47 7 5.57 2.70 15 5.13 2.64 5 8.00 2.55 10 6.80 2.15 Opennes s (s haring data and other inform ation) 27 7.67 1.90 7 6.43 2.07 5 7.40 1.52 17 6.41 2.92 7 6.29 3.55 14 7.93 2.16 Staff acces s ibility* 25 7.08 2.22 7 5.57 1.72 7 4.00 2.31 13 4.00 1.91 7 4.00 2.71 10 6.70 2.26 Straightforwardnes s and hones ty 25 7.32 2.08 6 6.83 1.17 8 5.00 2.73 11 6.00 2.65 5 7.60 1.95 13 7.54 1.81 Eas e of acces s to the people at the World Bank Group who are 25 6.84 2.32 7 6.43 1.90 6 4.50 3.51 12 4.75 2.56 6 6.50 2.59 11 6.55 2.21 m aking decis ions im portant to m y work Collaboration with civil s ociety 21 6.33 2.44 4 5.00 .82 10 4.60 2.84 16 5.31 2.50 6 5.83 2.71 8 6.88 1.96 Collaboration with the Governm ent 26 8.46 1.45 7 8.14 1.07 12 8.75 1.06 17 8.18 1.51 6 8.00 3.52 12 8.25 1.82 Collaboration with other donors and development partners 22 8.32 1.78 8 6.63 1.60 8 7.13 2.85 13 8.00 1.47 5 9.20 1.30 11 7.18 2.04 Collaboration with the private s ector 17 7.41 2.03 4 6.50 1.29 11 5.91 2.66 10 6.10 2.42 6 8.00 2.68 9 7.00 2.45 The s peed in which it gets things accom plis hed on the ground 20 6.95 2.35 5 6.20 1.30 10 6.00 2.79 9 5.67 2.18 6 6.50 3.08 10 6.30 2.26 Being a long-term partner 26 8.92 1.55 7 7.71 1.38 8 8.63 1.19 15 7.67 1.59 6 9.00 1.67 12 8.50 1.78 To what extent does the World Bank Group’s work help to 27 7.78 1.53 6 6.67 .52 12 6.58 2.02 16 6.50 2.03 8 8.13 2.36 15 7.13 1.73 achieve developm ent res ults in Les otho? The World Bank Group’s financial ins trum ents m eet the needs 27 6.85 2.05 6 6.33 1.37 12 5.42 2.15 13 6.38 2.06 6 7.17 3.82 14 6.14 2.07 of Les otho The World Bank Group m eets Les otho’s needs for knowledge 26 6.92 2.30 6 4.83 1.94 13 5.46 2.67 16 5.69 2.44 7 8.29 2.87 14 7.00 1.88 s ervices * The World Bank Group's knowledge work and activities are adaptable to Les otho’s s pecific developm ent challenges and 23 6.52 2.33 5 5.80 .84 10 7.40 1.90 14 5.36 2.13 7 8.14 1.77 12 6.00 2.22 country circum s tances Overall, how s ignificant a contribution do you believe the World Bank Group's knowledge work and activities m ake to 27 7.63 1.52 7 6.29 1.11 12 6.58 2.02 18 7.50 1.98 8 8.75 1.75 15 7.40 2.13 developm ent res ults in your country? Overall, how would you rate the technical quality of the World 26 8.00 1.60 7 7.00 1.41 10 6.40 3.03 16 5.88 2.53 8 8.00 1.93 15 7.93 1.91 Bank Group's knowledge work and activities ?* The World Bank Group takes decis ions quickly in Les otho 20 6.50 2.69 3 4.67 .58 8 3.88 2.17 10 5.10 2.38 4 5.25 2.99 8 6.38 2.45 Where country s ys tem s are adequate, the World Bank Group 20 6.85 2.54 3 6.67 .58 10 6.40 2.63 9 7.56 2.40 6 8.00 3.16 11 6.36 2.42 m akes appropriate us e of them *Significantly different between stakeholder groups 107 The World Bank Group Lesotho Country Opinion Survey 2014 Appendix G: Lesotho FY 2014 Questionnaire World Bank Group Country Survey FY14 – Lesotho The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Lesotho or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Lesotho, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Lesotho. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know�. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING LESOTHO A1. In general would you say that Lesotho is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 108 The World Bank Group Lesotho Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Lesotho. Please identify which of the following you consider the most important development priorities in Lesotho? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 16 Health assistance) 2 Transport (e.g., roads, bridges, transportation) 17 Education Public sector governance/ reform (i.e., government 3 effectiveness, public financial management, public 18 Poverty reduction expenditure, fiscal system reform) 4 Global/regional integration 19 Energy 5 Gender equity 20 Agricultural development and food security 6 Domestic private sector development 21 Climate change (e.g., mitigation, adaptation) 7 Foreign direct investment 22 Trade and exports 8 Water and sanitation 23 Crime and violence 9 Anti corruption 24 Economic growth 10 Job creation/employment 25 Law and justice (e.g., judicial system) 11 Rural development 26 Regulatory framework Communicable/non-communicable diseases (e.g., 12 Financial markets 27 reducing the prevalence of HIV/AIDS) 13 Urban development 28 Natural resource management (e.g., oil, gas, mining) 14 Environmental sustainability 29 Disaster management 15 Equality of opportunity (i.e., equity) 30 Information and communications technology A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Lesotho? (Choose no more than THREE) 1 Water and sanitation 16 Anti corruption 2 Equality of opportunity (i.e., equity) 17 Domestic private sector development 3 Economic growth 18 Foreign direct investment 4 Climate change (e.g., mitigation, adaptation) 19 Education 5 Global/regional integration 20 Energy Public sector governance/ reform (i.e., government 6 Gender equity 21 effectiveness, public financial management, public expenditure, fiscal system reform) 7 Rural development 22 Natural resource management (e.g., oil, gas, mining) 8 Urban development 23 Environmental sustainability 9 Regulatory framework 24 Disaster management Social protection (e.g., pensions, targeted social 10 25 Health assistance) 11 Law and justice (e.g., judicial system) 26 Agricultural development and food security 12 Transport (e.g., roads, bridges, transportation) 27 Job creation/employment 13 Crime and violence 28 Financial markets 14 Trade and exports Communicable/non-communicable diseases (e.g., 29 15 Information and communications technology reducing the prevalence of HIV/AIDS) 109 The World Bank Group Lesotho Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Lesotho? (Choose no more than THREE) 1 Energy 15 Regulatory framework Communicable/non-communicable diseases (e.g., 2 Gender equity 16 reducing the prevalence of HIV/AIDS) 3 Equality of opportunity (i.e., equity) 17 Trade and exports Public sector governance/ reform (i.e., government Social protection (e.g., pensions, targeted social 4 18 effectiveness, public financial management, public assistance) expenditure, fiscal system reform) 5 Global/regional integration 19 Domestic private sector development 6 Climate change (e.g., mitigation, adaptation) 20 Job creation/employment 7 Anti corruption 21 Agricultural development and food security 8 Disaster management 22 Transport (e.g., roads, bridges, transportation) 9 Rural development 23 Natural resource management (e.g., oil, gas, mining) 10 Foreign direct investment 24 Environmental sustainability 11 Urban development 25 Health 12 Water and sanitation 26 Law and justice (e.g., judicial system) 13 Education 27 Crime and violence 14 Information and communications technology 28 Financial markets A5. The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Lesotho? (Choose no more than TWO) 1 Better employment opportunities for young people 2 Better employment opportunities for women 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Consistent economic growth 11 More reliable social safety net 12 Greater equity of fiscal policy 13 Education and training that better ensure job opportunity 14 Better quality public services 15 Other (please specify):_____________________________________ 110 The World Bank Group Lesotho Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Lesotho? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Lesotho. 1 2 3 4 5 6 7 8 9 10 Not effective at all Very effective Don't know B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Lesotho solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree B4. When thinking about how the World Bank Group can have the most impact on development results in Lesotho, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Lesotho? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 16 Environmental sustainability assistance) Public sector governance/ reform (i.e., government 2 effectiveness, public financial management, public 17 Equality of opportunity (i.e., equity) expenditure, fiscal system reform) 3 Transport (e.g., roads, bridges, transportation) 18 Health 4 Poverty reduction 19 Education 5 Global/regional integration 20 Climate change (e.g., mitigation, adaptation) 6 Gender equity 21 Agricultural development and food security 7 Crime and violence 22 Trade and exports 8 Domestic private sector development 23 Economic growth 9 Rural development 24 Law and justice (e.g., judicial system) 10 Foreign direct investment 25 Regulatory framework Communicable/non-communicable diseases (e.g., 11 Water and sanitation 26 reducing the prevalence of HIV/AIDS) 12 Energy 27 Natural resource management (e.g., oil, gas, mining) 13 Job creation/employment 28 Anti corruption 14 Financial markets 29 Information and communications technology 15 Urban development 30 Disaster management 111 The World Bank Group Lesotho Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Lesotho? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Convening/facilitating 2 Data 3 Policy advice, studies, analyses 4 Financial resources Capacity development (e.g., trainings, workshops, 5 knowledge exchange) 6 Technical assistance 7 Mobilizing third party financial resources 8 Coordination of development partners Linkage to non-Bank expertise (i.e., South-South 9 knowledge sharing) 10 Other (please specify): ________________________ How effectively do the World Bank Group’s activities below support Lesotho’s efforts to achieve development results? Not effective Very Don't at all effective know B6 Convening/facilitating 1 2 3 4 5 6 7 8 9 10 B7 Data 1 2 3 4 5 6 7 8 9 10 B8 Policy advice, studies, analyses 1 2 3 4 5 6 7 8 9 10 B9 Financial resources 1 2 3 4 5 6 7 8 9 10 B10 Technical assistance 1 2 3 4 5 6 7 8 9 10 B11 Mobilizing third party financial resources 1 2 3 4 5 6 7 8 9 10 B12 Coordination of development partners 1 2 3 4 5 6 7 8 9 10 Linkage to non-Bank expertise (i.e., South-South B13 1 2 3 4 5 6 7 8 9 10 knowledge sharing) The World Bank Group can provide capacity building support in a number of ways in Lesotho. To which degree would Lesotho benefit, if capacity building were to support...? To no To a very Don't degree significant know at all degree Groups outside of government (e.g., civil society, B14 media) to help them more effectively engage and 1 2 3 4 5 6 7 8 9 10 participate in development efforts The public sector, related to implementation of B15 1 2 3 4 5 6 7 8 9 10 specific development projects on the ground The public sector, related to changing institutions B16 1 2 3 4 5 6 7 8 9 10 (organizations or sociopolitical conditions) The private sector, related to institutional and B17 1 2 3 4 5 6 7 8 9 10 policy change 112 The World Bank Group Lesotho Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Lesotho? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not effective Very Don't at all effective know Project implementation (or other organizational B18 1 2 3 4 5 6 7 8 9 10 strengthening) Citizen engagement (incorporating citizens' voices B19 1 2 3 4 5 6 7 8 9 10 into development) Policy design (for clarity and better incentives to B20 1 2 3 4 5 6 7 8 9 10 achieve development goals) When thinking about how to improve capacity building in Lesotho to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not important Very Don't at all important know Project implementation (or other organizational B21 1 2 3 4 5 6 7 8 9 10 strengthening) Citizen engagement (incorporating citizens' voices B22 1 2 3 4 5 6 7 8 9 10 into development) Policy design (for clarity and better incentives to B23 1 2 3 4 5 6 7 8 9 10 achieve development goals) B24. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Lesotho? (Choose no more than TWO) 1 Staff too inaccessible 2 Not exploring alternative policy options 3 Not adequately sensitive to political/social realities in Lesotho 4 Not enough public disclosure of its work 5 Arrogant in its approach 6 Not aligned with country priorities 7 The credibility of its knowledge/data 8 World Bank Group’s processes too complex 9 Not willing to honestly criticize policies and reform efforts in the country 10 Too influenced by developed countries 11 Imposing technocratic solutions without regard to political realities 12 World Bank Group’s processes too slow 13 Too bureaucratic in its operational policies and procedures 14 Not aligned with other donors’ work 15 Not collaborating enough with non-state actors 16 Not client focused 17 Other (please specify): __________________________________________________ 18 Don’t know 113 The World Bank Group Lesotho Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B25. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Lesotho? (Choose no more than TWO) 1 Capacity development (e.g., trainings, workshops, knowledge exchange) 2 Policy based lending / budget support to the Government 3 Knowledge products/services (analytical work, studies, surveys, etc.) 4 Investment lending (financing specific projects) 5 Technical assistance (advice, best practice, international experience, etc.) 6 Trust Fund management 7 Other (please specify): __________________________________________________ 8 Don’t know B26. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) 1 Academia/think tanks/research institutes 2 Donor community 3 Media 4 NGOs 5 Local Government 6 Private sector 7 Parliament 8 Civil Society Organizations (CSOs) 9 Beneficiaries 10 Foundations 11 Faith based organizations 12 Other (please specify): __________________________ 13 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Lesotho? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B27 1 2 3 4 5 6 7 8 9 10 relevant role in development in Lesotho The World Bank Group’s work is aligned with what I B28 1 2 3 4 5 6 7 8 9 10 consider the development priorities for Lesotho The World Bank Group supports programs and B29 1 2 3 4 5 6 7 8 9 10 strategies that are realistic for Lesotho The World Bank Group treats clients and B30 1 2 3 4 5 6 7 8 9 10 stakeholders in Lesotho with respect 114 The World Bank Group Lesotho Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Lesotho, in terms of each of the following? To no To a very Don't degree at significant know all degree B31 Responsiveness 1 2 3 4 5 6 7 8 9 10 Flexibility (in terms of the institution’s products and B32 1 2 3 4 5 6 7 8 9 10 services) Flexibility (in terms of changing country B33 1 2 3 4 5 6 7 8 9 10 circumstances) B34 Being inclusive 1 2 3 4 5 6 7 8 9 10 B35 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10 B36 Staff accessibility 1 2 3 4 5 6 7 8 9 10 B37 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10 Ease of access to the people at the World Bank B38 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10 work B39 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10 B40 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10 Collaboration with other donors and development B41 1 2 3 4 5 6 7 8 9 10 partners B42 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10 The speed in which it gets things accomplished on B43 1 2 3 4 5 6 7 8 9 10 the ground B44 Being a long-term partner 1 2 3 4 5 6 7 8 9 10 B45. To be a more effective development partner in Lesotho, do you believe that the World Bank Group should have… ? (Select only ONE response) The current level of local presence More local presence Less local presence Don't know is adequate B46. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank Group does not do adequate follow through/follow-up 2 There is not an adequate level of citizen/civil society participation 3 The World Bank Group is not sensitive enough to political/social realities on the ground 4 Lack of/inadequate levels of capacity in Government 5 Poor donor coordination 6 The World Bank Group works too slowly 7 The Government works inefficiently 8 Political pressures and obstacles 9 Reforms are not well thought out in light of country challenges 10 Other (please specify): ________________________________________ 115 The World Bank Group Lesotho Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Lesotho? Not important Very Don't at all important know 1 Anti corruption 1 2 3 4 5 6 7 8 9 10 2 Information and communications technology 1 2 3 4 5 6 7 8 9 10 3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10 4 Crime and violence 1 2 3 4 5 6 7 8 9 10 5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10 6 Urban development 1 2 3 4 5 6 7 8 9 10 7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10 8 Regulatory framework 1 2 3 4 5 6 7 8 9 10 Communicable/non-communicable diseases (e.g., 9 1 2 3 4 5 6 7 8 9 10 reducing the prevalence of HIV/AIDS) 10 Poverty reduction 1 2 3 4 5 6 7 8 9 10 11 Gender equity 1 2 3 4 5 6 7 8 9 10 12 Domestic private sector development 1 2 3 4 5 6 7 8 9 10 13 Foreign direct investment 1 2 3 4 5 6 7 8 9 10 14 Water and sanitation 1 2 3 4 5 6 7 8 9 10 15 Trade and exports 1 2 3 4 5 6 7 8 9 10 16 Economic growth 1 2 3 4 5 6 7 8 9 10 17 Energy 1 2 3 4 5 6 7 8 9 10 18 Disaster management 1 2 3 4 5 6 7 8 9 10 Public sector governance/ reform (i.e., government 19 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10 expenditure, fiscal system reform) 20 Job creation/employment 1 2 3 4 5 6 7 8 9 10 21 Financial markets 1 2 3 4 5 6 7 8 9 10 22 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10 23 Health 1 2 3 4 5 6 7 8 9 10 24 Rural development 1 2 3 4 5 6 7 8 9 10 25 Global/regional integration 1 2 3 4 5 6 7 8 9 10 26 Agricultural development and food security 1 2 3 4 5 6 7 8 9 10 27 Education 1 2 3 4 5 6 7 8 9 10 Social protection (e.g., pensions, targeted social 28 1 2 3 4 5 6 7 8 9 10 assistance) 29 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10 30 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10 116 The World Bank Group Lesotho Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Lesotho? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know�) Not effective Very Don't at all effective know 1 Anti corruption 1 2 3 4 5 6 7 8 9 10 2 Information and communications technology 1 2 3 4 5 6 7 8 9 10 3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10 4 Crime and violence 1 2 3 4 5 6 7 8 9 10 5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10 6 Urban development 1 2 3 4 5 6 7 8 9 10 7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10 8 Regulatory framework 1 2 3 4 5 6 7 8 9 10 Communicable/non-communicable diseases (e.g., 9 1 2 3 4 5 6 7 8 9 10 reducing the prevalence of HIV/AIDS) 10 Poverty reduction 1 2 3 4 5 6 7 8 9 10 11 Gender equity 1 2 3 4 5 6 7 8 9 10 12 Domestic private sector development 1 2 3 4 5 6 7 8 9 10 13 Foreign direct investment 1 2 3 4 5 6 7 8 9 10 14 Water and sanitation 1 2 3 4 5 6 7 8 9 10 15 Trade and exports 1 2 3 4 5 6 7 8 9 10 16 Economic growth 1 2 3 4 5 6 7 8 9 10 17 Energy 1 2 3 4 5 6 7 8 9 10 18 Disaster management 1 2 3 4 5 6 7 8 9 10 Public sector governance/ reform (i.e., government 19 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10 expenditure, fiscal system reform) 20 Job creation/employment 1 2 3 4 5 6 7 8 9 10 21 Financial markets 1 2 3 4 5 6 7 8 9 10 22 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10 23 Health 1 2 3 4 5 6 7 8 9 10 24 Rural development 1 2 3 4 5 6 7 8 9 10 25 Global/regional integration 1 2 3 4 5 6 7 8 9 10 26 Agricultural development and food security 1 2 3 4 5 6 7 8 9 10 27 Education 1 2 3 4 5 6 7 8 9 10 Social protection (e.g., pensions, targeted social 28 1 2 3 4 5 6 7 8 9 10 assistance) 29 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10 30 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10 117 The World Bank Group Lesotho Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. Where are the World Bank Group’s decisions made primarily that support the program in Lesotho? (Select only ONE response) 1 At the Headquarters (in Washington D.C.) 2 In the country 3 Don’t know C4. To what extent does the World Bank Group’s work help to achieve development results in Lesotho? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Lesotho? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C5 1 2 3 4 5 6 7 8 9 10 Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Lesotho The World Bank Group meets Lesotho’s C6 needs for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10 analysis, data, technical assistance) C7. To what extent do you believe the World Bank Group measures and corrects its work in real time in Lesotho? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 118 The World Bank Group Lesotho Country Opinion Survey 2014 SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Lesotho, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no To a very Don't degree at significant know all degree D2 Are timely 1 2 3 4 5 6 7 8 9 10 Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10 involvement during preparation Are relevant to Lesotho’s development D4 1 2 3 4 5 6 7 8 9 10 priorities D5 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10 Are accessible (well written and easy to D6 1 2 3 4 5 6 7 8 9 10 understand) Are source of relevant information on global D7 1 2 3 4 5 6 7 8 9 10 good practices D8 Enhance your knowledge and/or skills 1 2 3 4 5 6 7 8 9 10 D9 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10 D10 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10 Are adaptable to Lesotho’s specific D11 development challenges and country 1 2 3 4 5 6 7 8 9 10 circumstances D12. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10 Not significant at all Very significant Don't know D13. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10 Very low Very high technical Don't know technical quality quality 119 The World Bank Group Lesotho Country Opinion Survey 2014 SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent does each of the following aspects of the World Bank Group’s technical assistance/ advisory work contribute to solving Lesotho’s development challenges? To no To a very Don't degree at significant know all degree Conceptualization (understanding and framing E1 1 2 3 4 5 6 7 8 9 10 the problem) E2 Design (appraising and planning the solutions) 1 2 3 4 5 6 7 8 9 10 Implementation (executing, carrying out, E3 monitoring and making appropriate 1 2 3 4 5 6 7 8 9 10 adjustments) E4 Evaluation (assessing the impact and results) 1 2 3 4 5 6 7 8 9 10 To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E5 1 2 3 4 5 6 7 8 9 10 promptly The World Bank Group effectively monitors E6 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10 supports The World Bank Group’s approvals and E7 1 2 3 4 5 6 7 8 9 10 reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy� E8 1 2 3 4 5 6 7 8 9 10 requirements are reasonable The World Bank Group’s conditions on its E9 1 2 3 4 5 6 7 8 9 10 lending are reasonable The World Bank Group takes decisions quickly E10 1 2 3 4 5 6 7 8 9 10 in Lesotho Working with the World Bank Group E11 1 2 3 4 5 6 7 8 9 10 increases Lesotho’s institutional capacity The World Bank Group ensures consistency E12 1 2 3 4 5 6 7 8 9 10 and continuity through staff changes Where country systems (e.g., procurement, financial management, etc.) are adequate, E13 1 2 3 4 5 6 7 8 9 10 the World Bank Group makes appropriate use of them The World Bank Group provides effective E14 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10 projects) E15. Which of the following best describes the way the World Bank Group operates in Lesotho? (Select only one response) 1 The World Bank Group takes too much risk in Lesotho 2 The World Bank Group does not take enough risk in Lesotho 3 The World Bank Group’s approach to risk is appropriate 4 Don’t know 5 Prefer not to answer 120 The World Bank Group Lesotho Country Opinion Survey 2014 SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN LESOTHO F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Lesotho? (Choose no more than TWO) 1 Provide more adequate data/knowledge/statistics/figures on Lesotho’s economy 2 Collaborate more effectively with Government clients (e.g., national, state, local) 3 Offer more innovative financial products 4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 5 Reach out more to groups outside of Government 6 Improve the quality of its experts as related to Lesotho’s specific challenges 7 Offer more innovative knowledge services 8 Ensure greater selectivity in its work 9 Increase the level of capacity development in the country 10 Reduce the complexity of obtaining World Bank Group financing 11 Work faster 12 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Lesotho, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Lesotho? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Lesotho 6 Don’t know 121 The World Bank Group Lesotho Country Opinion Survey 2014 SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Lesotho? (Choose no more than TWO) 1 Local newspapers 2 International newspapers 3 Local radio 4 International radio 5 Local television 6 International television 7 Periodicals 8 Internet 9 Social media (e.g., Facebook, Twitter, YouTube, Flickr) 10 Blogs 11 Mobile phones 12 Instant messaging 13 Other (please specify): ______________________________________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) 1 Blogs 2 Direct contact with World Bank Group (i.e., face to face meetings/discussions) 3 e-Newsletters 4 Instant messaging 5 World Bank Group’s seminars/workshops/conferences 6 World Bank Group’s publications and other written materials 7 Mobile phones 8 Social media (e.g., Facebook, Twitter, YouTube, Flickr) 9 World Bank Group’s website 10 Other (please specify): ______________________________________________ Are you aware of the World Bank Group’s Access to Information Policy under which the G3 Yes No Bank will now disclose any information in its possession that is not on a list of exceptions? Have you requested information from the World Bank Group on its activities in the past G4 Yes No year? (If YES please go to Question G5; if NO please go to G6) G5 Were you able to obtain this information? Yes No G6 Do you have access to the Internet? Yes No G7 Do you use/have you used the World Bank Group website? Yes No 122 The World Bank Group Lesotho Country Opinion Survey 2014 SECTION G: COMMUNICATION AND INFORMATION SHARING G8. Which do you primarily use? (Select only ONE response) 1 The World Bank Group’s country website (www.worldbank.org/lesotho) 2 The World Bank Group’s main website (www.worldbank.org) G9. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed 2 Dial-up Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I use/consult World Bank Group’s data more often than G10 1 2 3 4 5 6 7 8 9 10 I did a few years ago I find the World Bank Group’s websites easy to G11 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10 Group website) I find the information on the World Bank Group’s G12 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10 Bank Group website) The World Bank Group’s social media channels (e.g., G13 Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10 sources of information about the institution When I need information from the World Bank Group I G14 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10 them, etc.) The World Bank Group is responsive to my information G15 1 2 3 4 5 6 7 8 9 10 requests and inquiries PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 123 The World Bank Group Lesotho Country Opinion Survey 2014 SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 2 Office of Minister 3 Office of Parliamentarian 4 Employee of a Ministry, Ministerial Department or Implementation Agency 5 Consultant/Contractor working on World Bank Group supported project/program 6 Project Management Unit (PMU) overseeing implementation of project 7 Local Government Office or Staff 8 Bilateral Agency 9 Multilateral Agency 10 Private Sector Organization 11 Private Foundation 12 Financial Sector/Private Bank 13 NGO 14 Community Based Organization 15 Media (Press, Radio, TV, Web, etc.) 16 Independent Government Institution (i.e., Regulatory Agency, Central Bank/oversight institution) 17 Trade Union 18 Faith-Based Group 19 Academia/Research Institute/Think Tank 20 Judiciary Branch 21 Other (please specify): ________________________ H2. Please identify the primary specialization of your work. (Select only ONE response) Natural resource management / environmental 1 Agriculture/ rural development / food security 11 sustainability Private sector development / foreign direct 2 Climate change / disaster management 12 investment Public sector governance / public financial 3 Education 13 management / anti corruption 4 Energy 14 Social protection 5 Financial markets / banking 15 Transport 6 Gender equity / equality of opportunity 16 Urban development Health / communicable/non-communicable 7 17 Water and sanitation diseases / HIV/AIDS 8 Information and communications technology 18 Generalist 9 Job creation/employment 19 Other (please specify): _________________________ 10 Law and justice / regulatory framework 124 The World Bank Group Lesotho Country Opinion Survey 2014 SECTION H: BACKGROUND INFORMATION H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IDA, IFC, or MIGA) in your country? 1 Yes 2 No H4. Which of the following agencies of the World Bank Group do you primarily engage with in Lesotho? (Select only ONE response) 1 The World Bank (IDA) 2 The International Finance Corporation (IFC) 3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (Please specify):___________________________ H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view on the two institutions working together in Lesotho? (Select only ONE response) 1 Working well together 2 Collaborating but needs improvement 3 In conflict 4 Other 5 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in Lesotho? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. Which best represents your geographic location? 1 Urban areas 2 Rural areas Thank you for completing the survey! 125