91311 World Bank Group | World Bank Corporate Scorecards OCTOBER | 2014 World Bank Group and World Bank Corporate Scorecards In 2013, the overarching World Bank Group (WBG) mission of a world free of poverty was reinforced by the establishment of ambitious goals: ending extreme poverty by reducing the percentage of • people living on less than $1.25 a day to three percent by 2030; and promoting shared prosperity by fostering income • growth for the bottom 40 percent of the population in every developing country. This enhanced focus on fighting poverty underlines the World Bank Group’s commitment to support global endeavors and individual countries’ efforts to overcome development challenges. The Strategy adopted in 2013 outlined how the World Bank Group will partner more 3 effectively with clients to help them achieve these goals World Bank Group . World Bank | Corporate Scorecards | October 2014 through economic growth, inclusion, and sustainability and resilience. The implementation of the Strategy is being monitored by the World Bank Group Corporate Scorecard which was first presented in April 2014. It provides an apex view of the results and performance indicators of the three World Bank Group institutions—the World Bank (WB), the International Finance Corporation (IFC), and the Multilateral Investment Guarantee Agency (MIGA). The World Bank Group Corporate Scorecard is complemented by the World Bank Corporate Scorecard as well as the revised IFC and MIGA Scorecards. This brochure presents the World Bank Group and World Bank Corporate Scorecards updated with fiscal year 2014 data. All four Scorecards are living documents to be adapted and improved based on experience with their implementation and evolving external and internal priorities. 4 The World Bank Group Corporate Scorecard is structured in three tiers To Eradicate Extreme Poverty and Boost Shared Prosperity In a Sustainable Manner Development Context Tier I Reports the long-term development outcomes that countries are growth achieving Clients results supported by World Bank Group Operations inclusion Tier II Reflects the results reported by World Bank Group clients implementing World Bank Group-financed operations sustainability Performance and resilience Tier III Covers operational and organizational effectiveness Complemented by institutional scorecards for WB, IFC and MIGA The World Bank Group Corporate Scorecard has become better integrated into the broader monitoring system of institutional performance. It is increasingly used as an accountability and management tool and has gained 5 sound institutional ownership. The indicators in Tiers I and II are grouped into three categories encompassing growth, inclusiveness, and World Bank Group . World Bank | Corporate Scorecards | October 2014 sustainability and resilience. The World Bank Group Strategy recognizes the importance of each of these areas to the achievement of the goals. Economic growth that creates good jobs requires action to strengthen both the private and public sectors. Inclusiveness entails empowering citizens to participate in, and benefit from, the development process and removing barriers to those who are often excluded. Sustainability ensures that development progress is not reversed; it implies securing the long-term future of the planet and its resources, ensuring social inclusion, and limiting the economic burden on future generations. When feasible, Corporate Scorecard indicators are disaggregated by gender and fragile and conflict-affected situations (FCS), in recognition of the importance placed on these factors in the World Bank Group Strategy. Tier I Tier I: Goals and Development Context Tier I of the Corporate Scorecard reports the long-term development outcomes that countries have achieved. As such, it reflects the broader context in which the World Bank Group is operating. Improvements observed in Development Context indicators are not attributed to the World Bank Group as they are the outcome of collective efforts by countries and their development partners. While Tier I reflects the development context in World Bank Group client countries, some aspects of environmental sustainability, particularly those related to climate change, have global dimensions and require efforts by all countries. Therefore, indicators for CO2 emissions and deforestation are reported for the world as a whole. Tier I indicators are expected to be refined over time to reflect the evolving consensus on key development challenges and how progress should be measured. 6 This update reflects some of the on-going work on refinement of the indicators. The World Bank Group Corporate Scorecard will be aligned with the outcomes of on-going international dialogues such as the United Nations-led Post-2015 Development Agenda and the United Nations Framework Convention on Climate Change(UNFCCC). In addition, the international community, including the World Bank Group, continues to strive for more outcome- and quality-oriented indicators for the World Bank Group Corporate Scorecard. For example, efforts are underway to develop a “quality of learning” indicator to replace or complement the current “school completion” indicator. Tier II Tier III Tier II: Client results supported by World Tier III: Performance Bank Group-financed operations The Performance Tier includes a number of operational The World Bank Group provides financing, knowledge, and organizational effectiveness measures, such and convening services that help its clients address as the extent to which World Bank Group-financed many of the most important development challenges. operations are achieving their stated development Tier II reflects the results reported by World Bank Group outcomes; quality and timeliness of the financing clients with the support of World Bank Group-financed and advisory services delivered to clients; alignment operations that promote growth, inclusiveness, and with the Strategy; stakeholder and client feedback; sustainability/resilience during the previous three internal knowledge sharing and collaboration; financial fiscal years (the data reported in the current Corporate sustainability; and talent management. The majority of Scorecards cover fiscal years 2012-2014). It is important indicators reflect priorities established by the Strategy. to note that in the case of the Group-wide Corporate These include, for example, the value placed on working Scorecard, results reported are achieved by different as one World Bank Group, strengthening collaboration types of “clients”—primarily governments and other with the private sector and other partners, and using public-sector entities in the case of the World Bank, knowledge and evidence to achieve better results, while and private sector entities in the case of IFC and MIGA. remaining financially sustainable. The performance Some indicators are still under development. For measures are intended to both monitor and incentivize example, the Strategy identifies new cross-cutting desired behavior. The majority of the indicators have areas—such as jobs, climate change, and private targets that cascade to relevant business units and for sector investment—for which analytical work is on- which these units will be held accountable. Targets are 7 going to define appropriate indicators. In the case of set for fiscal year 2017, and progress will be assessed the transport indicator, a new methodology is being annually. discussed to enable aggregation across World Bank, IFC, and MIGA. Two indicators that were under development at the World Bank Group . World Bank | Corporate Scorecards | October 2014 time the World Bank Group Corporate Scorecard was released in April 2014, are now included in Tier growth III. IFC included an indicator to measure time for operational delivery (Mandate-to-Disbursement), and will start reporting for fiscal year 2015. MIGA’s time inclusion from Concept to Guarantee Issuance is also a newly included measure of time for operational delivery with sustainability data reported in this update. The work on defining indicators to replace remaining resilience placeholders will continue. As with Tiers I and II, the World Bank Group will continue to develop more ambitious and outcome-oriented indicators. Moving forward: Both the World Bank Group and World Bank Corporate Scorecards will continue to be refined to reflect: • experience with their implementation; • the outcomes of pivotal international dialogue; indicators that are being developed for new areas— e.g. • jobs, knowledge flows, climate change mitigation and adaptation; latest findings on key contributions to ending extreme • poverty and promoting shared prosperity in a sustainable manner emerging from on-going engagements with client countries; and improved methodologies to better capture results • achieved with World Bank Group support. 8 Status of the Corporate Scorecard Indicators Tracking performance is imperative to provide early signals in areas that require attention or remedial action to achieve the desired outcomes. To this end, each indicator in the Corporate Scorecards had a baseline value set when the World Bank Group and World Bank Corporate Scorecards were first released. The current edition shows varying degrees of progress based on the latest available data. In addition, Performance indicators (Tier III) include targets and performance standards, where feasible, to reinforce the World Bank Group commitment to accountability, provide a vision of where the institution aspires to be, and strengthen the focus on achieving results. A “traffic light” system is used to track the status of individual performance indicators with established targets for fiscal year 2017 and to provide insights into data trends. The traffic light system aims to convey, at a glance, areas where there has been progress and highlights where challenges remain and additional efforts are required. Traffic lights also help guide dialogue on the actions for improvements and corrective measures. 9 World Bank Group . World Bank | Corporate Scorecards | October 2014 On-track: A meaningful increase from the baseline or previous reported value. The indicator shows a positive trend toward achievement of target. Watch: No meaningful increase or decrease from baseline or previous reported value. Improvement is needed. Off-track: A meaningful decrease from baseline or previous reported value. The indicator shows a negative trend toward achievement of target. Significant improvement is needed. Highlights of Results Achieved with World Bank Group Support Evidence suggests that greater financial inclusion can To help achieve sustainable growth, the World Bank reduce poverty and boost shared prosperity as the poor Group tackles the lack of access to modern energy benefit enormously from basic payments, savings, and services with over $3.5 billion of lending for renewable insurance services1. energy in fiscal year 2014 alone. A considerable proportion of renewable energy financing goes towards building the policies and institutions countries need to manage a sustainable electricity supply as well as the smart transmission and distribution systems2 that connect people and industry to energy. 10 Agricultural investments support critical needs for More inclusive growth that creates broad-based nutritious food, higher incomes and environmental opportunities for all segments of a population is key to services in World Bank Group client countries. The achieving lasting results. World Bank Group helps client World Bank Group supports investments, such as in countries promote inclusive growth by supporting areas agricultural research and extension, improved water that foster job creation, access to electricity, improved management, and adoption of new technologies. water sources and sanitation facilities, and essential health, nutrition and population services. 1.Global Financial Inclusion report, World Bank, 2014 2.Smart transmission and distribution systems refer to “Low carbon energy technologies” With an impact on so many aspects of human and The World Bank Group provides financing, state-of-the- economic development, improved sanitation is one art analysis, and policy advice to help countries expand of the key drivers to ending extreme poverty by 2030. access to quality, affordable health care which protects Lack of adequate sanitation also holds back economic people from falling into poverty or worsening poverty growth. Governments, development partners and the due to poor health. World Bank Group financing also private sector are innovating to increase access to promotes investment in sectors that form the foundation sanitation facilities for the poorest 40 percent of the of healthy societies. population in the developing world. Reliable access to energy is essential to reducing poverty. Addressing climate change is a strategic priority for 11 World Bank Group operations support achievement of the World Bank Group. Climate change threatens the World Bank Group . World Bank | Corporate Scorecards | October 2014 universal access to electricity and modern household sustainability of poverty reduction and achievement of fuels, as well as improved utility performance and sector inclusive growth and risks undermining hard-earned governance. World Bank Group financing, combined development gains in all regions of the world.To help with advisory and analytical services, knowledge client countries sustain climate and disaster-resilient products, as well as policy support, has also helped development, World Bank Group activities support launch and scale up renewable energy generation country-led development strategies and priorities aimed and energy efficiency at national, sub-national and at integrating climate- and disaster-resilience in national municipal levels. development planning. WORLD BANK GROUP CORPORATE SCORECARD – OCTOBER 2014 Target Baseline Baseline Median of growth rates of average Goals Population living on less than 3 (2030); 9 (2020) 17.7 (2010) 4.0 (2011) real per capita income of the bottom US$1.25 a day (%)** Actual Actual in FCS Actual Actual in FCS nu nu 40 % (%)** 4.0 (2011) 2.3 (2011) Growth Baseline Actual Actual in FCS Inclusiveness Baseline Actual Actual in FCS GDP per capita (constant 2005 US$) 2,753* (2012) 2,837 (2013) 765 (2013) Opportunities: Countries with growth 70.3 (2011) nu nu Gross capital formation (% of GDP) 30 (2013) nu nu concentrated in the bottom 40% (%)** Agriculture value added per worker (constant 1,036* (2013) nu nu Access to electricity (%, bottom 40%/gap to average) 64/9 (2013) 61/11 (2014) 26/9 (2014) Development Context* 2005 US$) Adults with financial accounts (%, age 15+; all/ Employed persons remaining extremely 42/30 (2011) nu nu 15 (2013) 22 (2014) 50 (2014) bottom 40%) poor (%) - Women with financial accounts (%, age 15+) 37 (2011) nu nu Countries with equal economic 13 (2013) nu nu Sustainability and resilience Baseline Actual opportunities for women in law (number) Countries without wealth depletion (%) 48* (2010) nu Education: Primary school completion 73/9 (2013) 71/9 (2014) 40/13 (2014) (%, ages 15-19: bottom 40%/gap to average) Countries with low or moderate risk from unsustainable 63 (2012) 62 (2013) debt (number) Quality of learning (tbd) Countries mainstreaming disaster risk management (%) 69 (2013) nu Health: Access to essential health, nutrition and in FY16 Population living in areas under water stress (%) in FY16 population services (%, bottom 40%) Population exposed to harmful air pollution (PM2.5)(%) in FY16 Under 5 mortality rate (per 1,000 live births) 52* (2012) 50 (2013) 85 (2013) Global environmental sustainability Malnutrition, height for age (%, children under 5) 26 (2012) 23 (2013) 39 (2013) - CO2 emissions (kg per 2011 PPP$ of GDP)** 0.38* (2010) nu Access to safe water within a household 45/7 (2013) nu nu -A  verage annual deforestation change (%)** 0.11 (2010) nu (%,bottom 40%/gap to average) - Climate resilience and climate finance (tbd) Access to improved sanitation (%, overall population) 58 (2012) nu nu *Development Context indicators will be reviewed to align with the results of post-2015, UNFCCC and other key global development agendas. **Global - reported for all countries. Client results Supported by World Bank Group Operations Baseline Actual Actual in FCS Female Growth (FY13) (FY14) (FY14) beneficiaries (FY14) Private sector investments catalyzed (tbd) Farmers reached with agricultural assets and services (millions) 3.9 6.4 0.4 People, microenterprises and SMEs reached with financial services (millions) 33.0 87.2 2.7 6.1 Transport indicator (tbd) Expanded conventional/renewable power generation (gigawatt hours, annual) 25,491/13,405 35,053/26,952 1,288/718 People reached with ICT (tbd) Results Inclusiveness Jobs (tbd) People provided with new or improved electricity service (millions) 32.7 49.3 4.9 Students reached (millions) 15.9 nu nu People who have received essential health, nutrition and population (HNP) services (millions) 257.4 411.1 18.5 68 People provided with access to an improved water source (millions) 38.4 48.2 6.6 People provided with access to improved sanitation facilities (millions) 12.9 20.3 1.1 Sustainability and resilience Countries with strengthened public management systems (number) 107* 101 23 n/a Countries institutionalizing disaster risk reduction as a national priority (number) 29 34 4 n/a Climate change mitigation and adaptation (tbd) World Bank Group Performance Target Baseline Actual Actual in FCS Target Baseline Actual Actual in FCS Development impact (FY17) (FY13) (FY14) (FY14) Working as one WBG (FY17) (FY13) (FY14) (FY14) Development outcomes ratings Measure of joint engagement (tbd) Satisfactory completion of country strategies 70 55 63 43 Staff working across institutional boundaries (tbd) (%, IEG rating) Satisfactory outcomes of WBG operations Staff perception of WBG collaboration (%) 66 23 nu n/a - World Bank (%, IEG rating) 75 71.2* nu nu Operational delivery for clients Satisfactory WBG performance for country - IFC (%, IEG rating) 65 65 nu n/a 75 72 76 86 strategies (%, IEG rating) - MIGA (%, IEG rating) – 78 76 n/a WBG commitments (US$ billions) – 52.9 63.3 4.6 Bank knowledge and advisory services in FY15 61 nu nu Capital mobilized on commercial terms (US$ – 11.1 9.3 1.5 Performance objectives accomplished (%, client rating) billions) IFC advisory services successful development Time for operational delivery: 65 76 76 73 effectiveness rating (%, self-rating) - WB: concept to first disbursement (months) Cut by 1/3 28 25.4 n/a Stakeholder and Client feedback - IFC: Mandate-to-disbursement 10% p.a. n/a Stakeholder feedback (scale: 1-10) - MIGA: Concept to Guarantee issuance (months) – 9.7 9.3 n/a - on WBG effectiveness and impact on results 7.0 6.4 6.4 6.6 Measure of knowledge flow (tbd) - on WBG knowledge 7.0 6.8 7.1 7.3 Financial sustainability Client feedback/ satisfaction Total revenue (US$ billions) – 8.5* 9.2 n/a - on WB effectiveness and impact on results Average annual growth of WBG business >5 7.0 6.9 7.0 6.9 n/a n/a n/a (scale: 1-10) revenue (%, starting FY15) (FY15-24) - for IFC investment/advisory services (% satisfied) 85 85/90 83/91 76/87 Gross expenditure reduction (US$ millions) 400 n/a 20 n/a Strategic context Managing talent Alignment with the Strategy (tbd) Employee engagement (%) 76 71 nu n/a Mainstreaming of priorities Managerial effectiveness (%) 71 67 nu n/a Climate related WBG commitments(US$ billions) – 8.4 11.8 0.83 Staff diversity (index) 1.00 0.88 0.88 n/a Gender integrated country strategies (%) 100 74 93 100 Inclusion index (%) 68 63 nu n/a *Baseline value updated **New Value nu: No current update available n/a: Not applicable WORLD BANK CORPORATE SCORECARD – OCTOBER 2014 Goals and Development Context – see World Bank Group Corporate Scorecard Client results supported by World Bank operations Baseline Actual Actual in FCS Female Growth (FY13) (FY14) (FY14) beneficiaries (FY14) Private sector investments catalyzed (tbd) People, microenterprises and SMEs reached with financial services (millions) 15.3 64.7 2.1 0.9 Farmers adopting improved agricultural technology (millions) 1.8 2.0 0.2 0.5 Area provided with irrigation services (hectares, millions) 1.2 2.1 0.2 n/a Roads constructed and rehabilitated (kilometers, thousands) 95 92 26 n/a Additional transport indicator (tbd) Generation capacity of conventional/renewable energy (megawatts) 1,430/904 2,633/2,532 63/84 n/a Inclusiveness Jobs (tbd) People provided with direct/inferred access to electricity (millions) 6.9/2.3 12.5/7.7 1.05/1.3 Students that have benefitted from learning assessments (millions) 15.5 nu nu Results Teachers recruited or trained (millions) 1.0 nu nu People who have received essential health, nutrition and population (HNP) services (millions) 250.9 399.6 18.4 68.1 People provided with access to an improved water source (millions) 35.3 36.7 6.6 People provided with access to improved sanitation facilities (millions) 6.8 10 1.1 Beneficiaries covered by social safety net programs (millions) 37.4 47.4 6.0 24.1 Sustainability and resilience Countries with strengthened public management systems in - Civil service and public administration (number) 29* 34 5 n/a - Tax policy and administration (number) 24* 28 2 n/a - Public financial management (number) 56* 52 13 n/a - Procurement (number) 16* 17 6 n/a Emission reductions with support of special climate instruments (annual, million tons CO2 equivalent) 903 857 n/a n/a Projected lifetime energy and fuel savings (MWh and MJ) in FY16 Countries institutionalizing disaster risk reduction as a national priority (number) 29 34 4 n/a Data quality: Countries supported on statistical capacity (number) 51 59 11 n/a World Bank Performance Actual Actual Target Baseline Actual Target Baseline Actual Development impact (FY17) (FY13) (FY14) in FCS Quality and timeliness of lending operations (FY17) (FY13) (FY14) in FCS (FY14) (FY14) Development outcomes ratings Satisfactory Bank performance (%, IEG rating) Satisfactory outcomes for IBRD/IDA - at entry (% of commitments) 80 70.9* nu nu operations as a share of operations (%, IEG rating) - 75 71.2* nu nu - during supervision (% of commitments) 80 84.5* nu nu Time from the concept note to the first Cut by -a  s a share of commitments (%, IEG rating) 80 81.8* nu nu 1/3 28 25.4 n/a disbursement (months) Knowledge and advisory services objectives in FY15 61 nu nu Disbursement ratio (%) 20 20.5 20.0 26.8 accomplished (%, client rating) Client feedback Quality and efficiency of knowledge products Quality of knowledge and advisory services Client feedback (scale: 1-10) in FY15 8.0 nu nu (scale: 1-10) on WB effectiveness and impact on - Knowledge and advisory services delivered 7.0 6.9 7.0 6.9 80 68 67 66 results in a timely manner (%) on WB responsiveness and staff - External funding attracted for knowledge and 7.0 6.6 6.8 6.4 – 156 170.6 15.9 accessibility advisory services (US$ millions) Performance Strategic context Knowledge and science of delivery for results Alignment with the Strategy - tbd Measure of knowledge flow (tbd) Operations design drawing lessons from Incorporating citizen and beneficiary feedback 100 50 65 n/a evaluative approaches1 (%) Projects with beneficiary feedback during Projects with baseline data for all PDO 100 32 35 36 100 69 80 78 implementation (%) indicators in the first ISR (%) Resolved registered grievances (%) – 75 nu nu Financial sustainability and efficiency Mainstreaming of priorities Total revenue (US$ billions) – 5.4 5.8 n/a Projects with gender-informed analysis, Average annual growth of IBRD business Contrb. to 66 54 55 56 n/a n/a n/a action and monitoring (%) revenue (%, starting FY15) WBG>5% Projects with gender monitoring at design Positive 75 55 71 70 IBRD maximum loan exposure (US$ billions) 173 202 n/a reporting on it during implementation (%) growth Commitments with climate co-benefits (US$ – 5.9 8.8 0.68 Expense to business revenue ratio (%) ≤100 113 113 n/a billions) Projects with climate change co-benefits in FY16 Support cost ratio (%) – 0.5* 0.4 n/a implementing agreed climate actions (%) Operational delivery for clients Managing talent Financing for clients Employee engagement (%) 77 71 nu n/a IBRD/IDA commitments (US$ billions) – 31.5 40.8 2.9 Managerial effectiveness (%) 71 67 nu n/a Private capital mobilized (US$ billions) – 1.1 0.96 0.96 Staff diversity (index) 1.0 0.89 0.89 n/a IBRD/IDA disbursements (US$ billions) – 27.1 32.0 2.1 Inclusion index (%) 67 62 nu n/a IDA projects only *Baseline value updated nu: No current update available n/a: Not applicable 1 Note: Rating and traffic lights assigned to each indicator are based on assessment of trend and progress toward target value for FY2017 On-track Watch Off-track DEFINITIONS OF THE WORLD BANK GROUP AND WORLD BANK CORPORATE SCORECARD INDICATORS Tier I: GOALS AND DEVELOPMENT CONTEXT Goals and Development Context are the same for the World Bank Group and the World Bank Corporate Scorecards. Data are for IBRD and IDA countries unless otherwise indicated. annex Population living on less than US$ 1.25 (PPP) a day (%): Percentage of the world population living on less than $1.25 a day at 2005 international prices. Average, weighted by the total population. Data reported for the world. Source: Global database of Shared Prosperity circa 2006-2011, calculated Frequency: Annual (available annual data varies by from PovcalNet 1. country) Median of growth rates of average real per capita income of the bottom 40% (%): Median, across all client countries, of growth rates of average real per capita income of the bottom 40% of every country’s population. The growth rate of the bottom 40% of the population of a country for year T is the average annual growth rate measured over a period of (roughly) five years leading up to (or close to) year T. The baseline number refers to a period that corresponds to roughly five years for every country, ending in a year between 2009 and 2013. Data is available for 64 countries. Source: Global database of Shared Prosperity circa 2006-2011, calculated Frequency: Annual (available annual data varies by from PovcalNet. country) GDP per capita (constant 2005 US$): Gross domestic product divided by midyear population. GDP is the sum of gross value added by all resident producers in the economy plus any product taxes and minus any subsidies not included in the value of the products. It is calculated without making deductions for depreciation of fabricated assets or for depletion and degradation of natural resources. Current value generated in September 2014. Source: World Bank, World Development Indicators. Frequency: Annual Gross capital formation (% of GDP): Gross capital formation (formerly gross domestic investment) consists of outlays on additions to the fixed assets of the economy plus net changes in the level of inventories. Fixed assets include land improvements (fences, ditches, drains, etc.); plant, machinery, and equipment purchases; and the construction of roads, railways, and the like, as well as schools, offices, hospitals, private residential dwellings, and commercial and industrial buildings. Inventories are stocks of goods held by firms to meet temporary or unexpected fluctuations in production or sales, and “work in progress” . According to the 1993 SNA, net acquisitions of valuables are also considered capital formation. Current value generated in September 2014. Source: World Bank, World Development Indicators. Frequency: Annual Agriculture value added per worker (constant 2005 US$): A measure of agricultural productivity. Value added in agriculture measures the output of the agricultural sector (ISIC divisions 1-5) less the value of intermediate inputs. Agriculture comprises value added from forestry, hunting, and fishing as well as cultivation of crops and livestock production. Average, weighted by agricultural employment. Current value generated in September 2014. Source: World Bank, World Development Indicators. Frequency: Annual Adults with financial accounts (%, age 15+ all/bottom 40%): Percentage of adults (age 15+) in overall population and for bottom 40% of earners that use an account at a bank, credit union, another regulated financial institution (e.g. cooperative, microfinance institution) or the post office. Accounts can be accessed directly at a branch, or remotely via an agent, correspondent or mobile 14 phone. Average, weighted by the total population. Source: Global Findex database 2011. Frequency: Survey, every 3 years Adult women with financial accounts (% of women, age 15+): Percentage of adult women (age 15+) that use an account at a bank, credit union, another regulated financial institution (e.g., cooperative, microfinance institution), or the post office. Accounts can be accessed directly at a branch, or remotely via an agent, correspondent, or mobile phone. Source: Global Findex database 2011. Frequency: Survey, every 3 years Countries with growth concentrated in the bottom 40% (%): Percentage of countries (with available data) for which growth in average (mean) real per capita income of the bottom 40% is positive and greater than growth in average (mean) real per capita income of the total population. Growth rates are annualized (average annual growth rate) over a time interval of roughly five years. The growth rate of the bottom 40% of the population of a country for year T is the average annual growth rate measured over a period of (roughly) five years leading up to (or close to) year T. The baseline number refers to a period that corresponds to roughly five years for every country, ending in a year between 2009 and 2013. Data is available for 64 countries. Source: Global database of Shared Prosperity circa 2006-2011, calculated Frequency: Annual (available data varies by country) from PovcalNet. Access to electricity (%, bottom 40% and gap to average): Percentage of the poorest 40% of population of each country (with available data) with access to electricity through a household connection and the gap to country’s average electricity access rate. Electricity refers to public or quasi-public service availability of electricity from mains. It refers to having an electrical connection and does not reflect details about actual electrical service received by the household. Bottom 40% is defined as the poorest 40% of each country. The data is not to be interpreted as data for the poorest 40% globally. The gap is calculated as a difference between country’s total population average rate and the average rate for the poorest 40% of population. Average, weighted by the total population. Data is available for 59 countries. Source: World Bank, The International Income Distribution database (I2D2) 2. Frequency: Annual Employed persons remaining extremely poor (%, age 15+): Percentage of extreme poor among employed people of age 15+. The employed comprise all persons of working age who, during a specified brief period such as one week or one day, were in the following categories: a) paid employment (whether at work or with a job but not at work); or b) self-employment (whether at work or with an enterprise but not at work). Extreme poor are defined as people who live under US$ 1.25 a day at 2005 international prices. Average, weighted by the total population. The baseline number refers to a period 2005-2013. Data is available for 64 countries. Source: World Bank,The International Income Distribution database (I2D2). Frequency: Annual Countries with equal economic opportunities for woman in law (number): Number of countries that provide women and men the equal legal ability to participate in the economy or generate an income through getting a job or starting a business, including the capacity to sign contracts, open bank accounts, or pursue employment opportunities. The indicator covers four areas: (i) accessing institutions – examining legal capacity; (ii) using property - covering ownership rights; (iii) getting a job – examining working hours, industry restrictions, and retirement and pensionable ages; and (iv) providing incentives to work - covering tax treatment. Data are examined separately for married and unmarried women. Source: Women, Business and the Law database. Frequency: NA3 Primary school completion rate (%, ages 15-19; bottom 40% and gap to average): Percentage of the poorest 40% persons of each country age 15-19 who have completed primary school education and the gap to the country’s average rate. Bottom 40% is defined as the poorest 40% of each country. The data is not to be interpreted as data for the poorest 40% globally. The gap is calculated as a difference between country’s total population average rate and the average rate for the poorest 40% of population. Average, weighted by the total population. Data is available for 65 countries. Source: World Bank,The International Income Distribution Database (I2D2). Frequency: NA Quality of learning: Definition under development. Access to essential health, nutrition, and population services (%, bottom 40%): Percentage coverage of essential health, nutrition, and population services amongst the poorest 40% of population. The essential HNP services, depending on the country context, include: number of children immunized; number of pregnant women who have received antenatal care; number of deliveries attended by skilled health personnel; number of women who have received family planning services; number of women and children who have received basic nutrition services; number of adults and children who have received tuberculosis treatment (WHO-recommended Directly Observed Treatment Short Course (DOTS)); number of adults and children who have received treatment for malaria; number of adults and children who have received antiretroviral therapy; number of children who have received treatment for pneumonia; number of children who have received treatment for diarrhea; number of adults who have received screening for high blood pressure; number of adults who have received treatment for high blood pressure; number of adults who have received screening for diabetes; number of adults who have received treatment for diabetics; number of adults who have received screening for cancer; number of adults who have received treatment for cancer; and number of adults who have received treatment for mental illness. Definition and methodology are still under development. Final definition, methodology and data will be completed in fiscal year 2016. 15 Source: World Bank and World Health Organization. Frequency: NA Under 5 mortality rate (per1,000 live births): Probability per 1,000 that a newborn baby will die before reaching age five, if subject to age-specific mortality rates of the specified year. Average, weighted by the number of live births. Current value generated in September 2014. World Bank Group . World Bank | Corporate Scorecards | October 2014 Source: World Bank, World Development Indicators. Frequency: Annual Malnutrition, height for age (%, children under 5): Percentage of children under age 5 whose height for age (stunting) is more than two standard deviations below the median for the international reference population ages 0-59 months. For children up to two years old height is measured by recumbent length. For older children height is measured by stature while standing. The data is based on child growth standards released by WHO in 2006. Current value generated in September 2014. Source: World Bank, World Development Indicators. Frequency: Annual Access to safe water within a household (%, bottom 40% and gap to average): Percentage of the poorest 40% of population of each country (with available data) with access to water delivered via a pipe within the house or compound, and the gap to country’s population average. The pipe can be either an interior pipe or exterior pipe. Bottom 40% is defined as the poorest 40% of each country. The data is not to be interpreted as data for the poorest 40% globally. The gap is calculated as a difference between country’s total population average rate and the average rate for poorest 40% of population. Average, weighted by the total population. Data is available for 56 countries. Source: World Bank, The International Income Distribution database Frequency: Annual (I2D2). Access to improved sanitation (%, overall population): Percentage of the population using improved sanitation facilities. The improved sanitation facilities include flush/pour flush (to piped sewer system, septic tank, pit latrine), ventilated improved pit (VIP) latrine, pit latrine with slab, and composting toilet. Average, weighted by the total population. Current value generated in September 2014. Source: World Bank, World Development Indicators. Frequency: Annual Countries without wealth depletion (%): Percentage of countries with positive or zero changes in wealth per capita. Based on changes in physical, human, and natural capital, change in wealth per capita indicates a country’s genuine savings to sustain income and welfare for its (growing) populations in the future. This measure is based on gross national savings adjusted for annex changes in physical (i.e. depreciation in fixed capital), human (e.g. education expenditure), and natural capital (i.e. mineral, energy, and forest depletion), and accounting for the wealth-diluting effects of population growth. Source: World Bank staff estimates based on World Bank data. Frequency: Annual Countries with low or moderate risk from unsustainable debt (number): Number of countries rated 4.0 and above on a 1 to 6 scale on question 3. A of the Country Policy and Institutional Assessment (CPIA) rating. The indicator rating is based on debt policy criteria and assesses whether a country’s debt management policy is conducive to ensure medium-term debt sustainability and minimize budgetary risk. The criteria cover the extent to which external and domestic debt is contracted with a view to achieving/maintaining debt sustainability. CPIA rates countries against a set of 16 criteria grouped in four clusters: (a) economic management; (b) structural policies; (c) policies for social inclusion and equity; and (d) public sector management and institutions. Source: World Bank Group, CPIA4 database. Frequency: Annual Countries mainstreaming disaster risk management (%): Percentage of countries that have made progress toward mainstreaming disaster risk management (DRM) in their developmental policies and programs. It includes countries that have reported satisfactory progress (satisfactory refers to an HFA (Hyogo Framework for Action) score of 3 out of 5) with an aggregate HFA score of 15/25 for all HFA priority areas: (i) ensuring DRM is a national and local priority with strong institutional bases for implementation; (ii) identifying, assessing, and monitoring disaster risks and enhancing early warning, (iii) using knowledge, innovation, and education to build a culture of safety and resilience, (iv) reducing underlying risk factors; and (v) strengthening disaster preparedness for effective response. Source: World Bank staff estimates based on data from UNISDR. Frequency: Every second year Population living in areas under water stress (%): Definition under development. Final definition and data will be available in fiscal year 2015. Water stress is measured by an index determining water demand pressures from the domestic, industrial, and agricultural sectors (including usage, pollution, and abiotic stress) relative to the local and upstream water service supplies. This measure will also account for infrastructure to mitigate water stress (e.g. water treatment plants) so as to calculate the net water stress. This index will be used to identify areas with water stress and be overlaid with population maps to calculate the population share living in these areas. Source: World Bank staff estimates based on data from FAO AQUASTAT. Frequency: Annual Population exposed to air pollution (PM 2.5) (%): Definition under development. Final definition and data will be available in fiscal year 2015. New satellite data on global Fine Particulate Matter 2.5 (PM2.5) concentrations is available. These data have been measured using the total column aerosol optical depth (AOD) from the MODIS (Moderate Resolution Imaging Spectroradiometer) and MISR (Multiangle Imaging Spectroradiometer) satellite instruments and coincident aerosol vertical profiles from the GEOS-Chem global chemical transport model (van Donkelaar et al. 2010). Based on these data the World Health 16 Organization (WHO) is planning to publish a new database including annual mean PM2.5 concentration levels at 10x10km grid cell resolution. Overlaid with population maps, the share of population living in areas with critical PM2.5 exposure (following WHO air quality guidelines) will be calculated. Source: World Bank staff estimates based on WHO data. Frequency: Annual CO2 emissions (kg per 2011 PPP$ of GDP): Carbon dioxide emissions are those stemming from the burning of fossil fuels and the manufacture of cement. They include carbon dioxide produced during consumption of solid, liquid, and gas fuels and gas flaring. Other greenhouse gas (GHG) emissions are not included. CO2 is the primary greenhouse gas emitted through human activities. Measured in kg of CO2 equivalent per $ of GDP at 2011 international prices. GDP in PPP is the gross domestic product converted to international dollars using purchasing power parity rates. An international dollar has the same purchasing power over GDP as the U.S. dollar has in the United States. The indicator measures CO2 emissions intensity of GDP , which shows how clean production processes are. Reductions can be due to gains in economic efficiency, while total GHG emissions can still go up. Mitigating the risks of climate change will require the stabilization of atmospheric GHG concentrations and thus reductions in total GHG emissions. Data is reported for the world. Initial baseline value was based on kg per 2005 PPP$ of GDP . Updated baseline value for kg per 2011 PPP$ of GDP generated in September 2014. Source: World Bank, World Development Indicators. Frequency: Annual Average annual deforestation change (%): Permanent conversion of natural forest area to other uses, including agriculture, ranching, settlements, and infrastructure. Deforested areas do not include areas logged but intended for regeneration or areas degraded by fuel-wood gathering, acid precipitation, or forest fires. Average, weighted by forest area. Data is reported for the world. Source: World Bank, World Development Indicators. Frequency: Annual Climate resilience and climate finance: Definitions under development. Tier II: CLIENT RESULTS SUPPORTED BY WORLD BANK GROUP/WORLD BANK OPERATIONS The Results sections of the World Bank Group and World Bank Corporate Scorecards report results achieved by World Bank Group/World Bank clients, supported by World Bank Group/World Bank operations. Results reported are three- year incremental results, as reported by projects active and/ or closed during the three-year reporting period (currently fiscal years 2012-2014). Data are disaggregated for fragile and conflict-affected situations (FCS) and for female beneficiaries where feasible. The number of female beneficiaries is, however, often underreported, as many projects are only starting to disaggregate beneficiaries by gender. Efforts are continuing to improve the level of gender reporting by projects. FCS figures are based on countries of the FCS list equivalent to the last year of the reporting period (currently fiscal year 2014). WORLD BANK GROUP The Results Tier of the World Bank Group Corporate Scorecard integrates Results from World Bank’s Investment Project Financing (IBRD, IDA, and Recipient Executed Trust Funds) and IFC’s Investment Services (IS). The exception is the “Countries with strengthened public management systems” indicator, which also includes the World Bank’s Development Policy Operations and IFC’s Advisory Services (AS). Efforts are underway to integrate more systematically the results of policy, knowledge and advisory activities. Efforts are also underway to integrate results from operations supported by MIGA. When interpreting results, it is important to consider that the World Bank and IFC operate with different instruments and work with different clients—i.e. government and private sector respectively. The results reported are those achieved by these clients, with support of the World Bank and IFC. It is also important to bear in mind that some indicators aggregate results from projects that finance expenditures (e.g., WB projects that fund vaccinations) and projects that finance capital investments (e.g., IFC investments in hospitals). Aggregation rules will be improved in the future to make such numbers more comparable. The aggregation of results across the World Bank Group has created the opportunity for the World Bank, IFC and MIGA to align their methodologies to support accurate and meaningful results reporting. This alignment resulted in some adjustments to baseline values, as methodologies were refined to better capture actual results. Private sector investments catalyzed: Methodology allowing aggregation across WBG under development. Farmers reached with agricultural assets and services (millions): Farmers who were provided with agricultural assets and services under World Bank Group-financed operations. Data: Fiscal years 2012-2014. • For the World Bank, contribution includes the following core sector indicators: targeted agriculture clients satisfied with agricultural services; clients who have adopted an improved agricultural technology promoted by the project; people in targeted forest and adjacent communities with increased monetary or non-monetary benefits from forests; people employed in production and processing of forest products; water users provided with new/improved irrigation and drainage services; and land users adopting sustainable land management practices as result of the project; as well as any custom indicators that specify farmers. • For IFC, contribution includes the number of farmers that are linked to the operations of IFC’s client company: gaining access to market as suppliers of agricultural products; benefiting from access to agricultural inputs as clients; gaining access to financial services, measured by the number of outstanding agribusiness loans in the portfolio of a financial intermediary at the end of its fiscal year. Agribusiness loans are only loans that specifically finance agriculture activities. 17 Source: World Bank Group projects database. Frequency: Annual (covers a 3-year period) World Bank Group . World Bank | Corporate Scorecards | October 2014 People, microenterprises, and SMEs reached with financial services (millions): Number of people, microenterprises, and small and medium-sized enterprises (SMEs) reached with financial services supported by World Bank Group-financed operations. Efforts to harmonize definitions across World Bank and IFC will be deepened, to allow the disaggregation of reporting of individuals/micro enterprises and SMEs reached. Data: Fiscal years 2012-2014. • For the World Bank, financial services refer primarily to loans outstanding to individuals, microenterprises, and SMEs. Efforts will be made in the future to also cover additional financial services supported by the World Bank, such as access to deposit accounts. • IFC counts a broader range of financial services with data disaggregated between individuals/micro enterprises and SMEs, including: - Individuals/Micro Finance: This category counts deposit accounts, the number of outstanding micro, housing, and retail loans as well as clients reached with insurance and pensions. IFC counts the year-end number of outstanding loans, clients insured, and deposit accounts. Microfinance loan is defined as a commercial loan with amount at origination up to US$10,000. Retail loans include consumer credit cards, store cards, motor (auto) finance, personal loans (installment loans), consumer lines of credit, retail loans (retail installment loans). - SME Finance: SME finance includes SME loans, leasing, as well as enterprise insurance. SME loan is defined as a commercial loan with amount at origination between US$10,000 to US$1,000,000 (or to US$2,000,000 in more advanced economies). Enterprise insurance includes the number of non-life commercial lines and agribusiness Source: World Bank Group projects database. Frequency: Annual (covers a 3-year period) Transport indicator: Methodology allowing aggregation across WBG under development. Expanded conventional/renewable power generation (gigawatt hours, annual): Gigawatt hours of conventional and renewable annex power generation produced annually with the support of World Bank Group-financed operations. Renewable energy is defined to include hydropower, and power from wind, solar, geothermal, and other renewable sources. Data: Fiscal years 2012-2014. • World Bank reports on capacity of conventional and renewable energy. Capacity (MW) is translated to GWh based on standard conversion factors for different technology types. • IFC reports GWh of power generated by the client company per year. Source: World Bank Group projects database. Frequency: Annual (covers a 3-year period) People reached with ICT: Methodology allowing aggregation across WBG under development. Jobs: Definition under development. People provided with new or improved electricity service (millions): Number of people that have received a new connection or improved service thanks to increased power generation or new or upgraded distribution/transmission lines as a result of World Bank Group-supported operations. Data: Fiscal years 2012-2014. • World Bank contribution includes the number of people who have received a new grid or off-grid electricity connection and the number of people that have benefitted from increased generation capacity, a proportion of whose output is reasonably estimated to be powering residential customers. In the future, efforts will be made to also estimate the population benefitting from the World Bank’s transmission and distribution investments. • IFC contribution includes the estimated number of full service-equivalent residential customers that have access to power with power generated by the project and the number of residential customers benefiting from power distribution. Source: World Bank Group projects database. Frequency: Annual (covers a 3-year period) Students reached (millions): Number of students that have benefitted from World Bank Group-financed operations. Composite indicator of World Bank and IFC. • Word Bank contribution includes the total number of students in all countries that benefited from World Bank-supported projects or activities supporting classroom assessment, examinations, national, or international assessments. The number of students benefiting from the assessment is calculated as the total number of students in the targeted cycle in each of the countries supported. The cycle refers to International Standard Classification of Education (ISCED 2011) categorization: primary, lower secondary, upper secondary education. The students are counted only if the Governments score 5 or higher (the highest score is 6) in the Assessment Rubric based on the Systems Approach for Better Education Results Framework, which measures the extent to which the country is utilizing the results of the assessments to enhance the quality of education. Results achieved by projects approved between fiscal year 2008 and 2012, as an approximation of the last 3-year results. 18 Precise results achieved in the last three fiscal years cannot be determined given that students’ benefits accrue over time. • IFC counts the number of full-time equivalent (FTE) students enrolled annually in institutions receiving support from IFC. Student FTE represents the institution’s best academic judgment of the full-time equivalence of the students. The full-time equivalence of students on part-time courses should be established by comparison with a comparable full-time course. Part-time students should be returned as a proportion of an equivalent full-time course. The Student FTE of part-time study can be estimated on either a ‘credit’ or ‘time’ basis. The number of student loans provided by financial institutions receiving support from IFC also counts towards the total number of students reached by IFC, where each loan outstanding is used as a proxy for one student. Source: World Bank Group projects database. Frequency: Annual (covers a 3-year period) People who have received essential health, nutrition, and population (HNP) services (millions): Number of people that have received any of the essential health, nutrition, and population services supported by World Bank Group operations. Data: Fiscal years 2012-2014. • World Bank contribution covers the following health, nutrition, and population (HNP) services: children immunized; pregnant women receiving antenatal care; birth (deliveries) attended by skilled health personnel; pregnant/lactating women, adolescent girls, and children under 5 reached by nutrition services; and people receiving tuberculosis treatment in accordance with WHO-recommended Directly Observed Treatment Short Course (DOTS). Efforts are underway to expand reporting to other essential HNP services—see the World Bank indicator definition below for the full list of HNP services to be covered. • IFC reports on the total annual number of outpatient consultations and total number of inpatient consultations supported by IFC’s clients. Source: World Bank Group projects database. Frequency: Annual (covers a 3-year period) People provided with access to an improved water source (millions): Number of people who benefitted from improved water supply services supported by World Bank Group-financed operations. Data: Fiscal years 2012-2014. • World Bank contribution includes number of additional people who benefitted from improved water sources (following the UNICEF-WHO Joint Monitoring Program definition) that have been provided under World Bank-financed operations. • IFC contribution includes number of people receiving water distribution services in a given year through IFC’s clients. Source: World Bank Group projects database. Frequency: Annual (covers a 3-year period) People provided with access to improved sanitation facilities (millions): Number of people who benefitted from improved sanitation facilities through World Bank Group operations. Data: Fiscal years 2012-2014. • World Bank contribution includes number of additional people who benefitted from improved sanitation facilities (following the UNICEF-WHO Joint Monitoring Program definition) provided under World Bank-financed operations. • IFC contribution includes number of people receiving wastewater services in a given year through IFC’s clients. Source: World Bank Group projects database. Frequency: Annual (covers a 3-year period) Countries with strengthened public management systems (number): Number of countries in which a particular public management system has been strengthened through World Bank Group-financed operations. Indicator aggregates countries that have demonstrated public management system strengthening in at least one of the following areas: (a) civil service and public administration systems, (b) tax policy and administration systems, (c) public financial management systems, (d) procurement systems, and (e) improvements in investment climate for private sector. Data: Fiscal years 2012-2014. • World Bank contribution covers areas (a) to (d). Institutional strengthening is measured with “Indicators of the Strength of Public Management Systems. ” See World Bank indicator definition below for more details. • IFC contribution covers Category (e) Countries with improved investment climate for private sector. Number of countries that have improved relevant performance measures such as “promoting and retaining investments, ” “strengthening competition, ” ” with some measures being captured at a sector-specific level. and reducing the “time and cost of key services to business, Source: World Bank Group projects database. Frequency: Annual (covers a 3-year period) Countries institutionalizing disaster risk reduction as a national priority (number): Number of countries with World Bank Group- supported programs that contribute to ensuring that disaster risk management is a national priority with a strong institutional basis for implementation, as per the Hyogo Framework for Action Priority 1. This includes, inter alia, support towards national policy and legal frameworks; dedicated and adequate resources; community participation; and national multi-sectoral platforms for disaster risk reduction. Data: Fiscal years 2012-2014. Source: World Bank projects database. Frequency: Annual (covers a 3-year period) Climate change mitigation and adaptation: Definition allowing aggregation across WBG under development. 19 World Bank Group . World Bank | Corporate Scorecards | October 2014 WORLD BANK The Results section of the World Bank Corporate Scorecard reports results achieved by World Bank clients, supported by World Bank operations (IDA, IBRD, and Recipient-Executed Trust Funds). Results reported are incremental results achieved during a three-year reporting period (currently fiscal years 2012-2014) based on project results reporting. Private sector investments catalyzed: Definition under development. People, microenterprises, and SMEs reached with financial services (millions): Number of people, microenterprises, and small and medium-sized enterprises (SMEs) reached with financial services under Bank-supported operations. Financial services refer primarily to loans outstanding to individuals, microenterprises, and SMEs. Efforts will be made in the future to also cover additional financial services supported by the World Bank, such as access to deposit account. Data: Fiscal years 2012-2014. Source: World Bank projects database. Frequency: Annual (covers a 3-year period) Farmers adopting improved agricultural technology (millions): Number of farmers adopting improved agricultural technology under Bank-supported operations. The term improved agricultural technology includes a change in practices compared to currently used practices or technologies (e.g., seed preparation, planting time, feeding schedule, feeding ingredients, post- harvest, storage, processing, etc.). If the project introduced or promoted a technology package in which the benefit depended on the application of the entire package (e.g., a combination of inputs such as a new variety and advice on agronomic practices such as soil preparation, changes in seeding time, fertilizer schedule, plant protection, etc.) this will count as one technology. Data: Fiscal years 2012-2014. Source: World Bank projects database. Frequency: Annual (covers a 3-year period) Area provided with irrigation services (hectares, millions): Area provided with new and/or improved irrigation services under Bank-supported operations. Data: Fiscal years 2012-2014. annex Source: World Bank projects database. Frequency: Annual (covers a 3-year period) Roads constructed and rehabilitated (kilometers, thousands): Kilometers of all roads constructed, reopened to motorized traffic, rehabilitated, or upgraded under Bank-supported operations. Data: Fiscal years 2012-2014. Source: World Bank projects database. Frequency: Annual (covers a 3-year period) Transport indicator: Definition under development. Generation capacity of conventional/renewable energy (megawatts): Megawatts of generation capacity of conventional and renewable energy constructed or rehabilitated under Bank-supported programs. Renewable energy is defined to include hydropower, and power from wind, solar, geothermal, and other renewable sources. This is the summation of two Core Sector Indicators of the Bank: “Generation capacity of hydropower constructed under the project” and “Generation capacity of . Data: Fiscal years 2012-2014. renewable energy (other than hydropower) constructed under the project” Source: World Bank projects database. Frequency: Annual (covers a 3-year period) Jobs: Definition under development. People provided with direct/inferred access to electricity (millions): Number of people provided with access to electricity under Bank-supported operations. This indicator includes the direct and inferred access to electricity supported by Bank operations. Direct access is measured as the number of people that benefited from new grid or off-grid household connections. Inferred access is measured as the number of people that benefitted from the increased generation capacity, a proportion of whose output is reasonably estimated to be powering new household connections. Data: Fiscal years 2012-2014. Source: World Bank projects database. Frequency: Annual (covers a 3-year period) Students that have benefitted from learning assessments (millions): The total number of students in all countries that benefited from World Bank-supported projects or activities supporting classroom assessment, examinations, national, or international assessments. The number of students benefiting from the assessment is calculated as the total number of students in the targeted cycle in each of the countries supported. The cycle refers to International Standard Classification of Education (ISCED 2011) categorization: primary, lower secondary, upper secondary education. The students are counted only if the Governments score is 5 or higher (the highest score is 6) in the Assessment Rubric based on the Systems Approach for Better Education Results Framework, which measures the extent to which the country is utilizing the results of the assessments to enhance the quality of education. Efforts are underway to develop additional indicator/s to measure the extent of students learning. Source: Results achieved by projects approved between 2008 and 2012 as Frequency: Annual (approximation of the last 3-year an approximation of the last 3-year results. Precise results achieved in the results) last three fiscal years cannot be determined given that students’ benefits accrue over time. 20 Teachers recruited or trained (millions): Number of additional teachers recruited and/or trained under Bank-supported operations to reduce the shortfall of qualified teachers at primary level. Data: Fiscal years 2011-2013. Source: World Bank projects database. Frequency: Annual (covers a 3-year period) People who have received essential health, nutrition, and population (HNP) services (millions): Number of people who have received any of the essential health, nutrition, and population (HNP) services delivery. The essential HNP services, depending on the country context, include: number of children immunized; number of pregnant women who have received antenatal care; number of deliveries attended by skilled health personnel; number of women who have received family planning services; number of women and children who have received basic nutrition services; number of adults and children who have received tuberculosis treatment (WHO-recommended Directly Observed Treatment Short Course (DOTS)); number of adults and children who have received treatment for malaria; number of adults and children who have received antiretroviral therapy; number of children who have received treatment for pneumonia; number of children who have received treatment for diarrhea; number of adults who have received screening for high blood pressure; number of adults who have received treatment for high blood pressure; number of adults who have received screening for diabetes; number of adults who have received treatment for diabetics; number of adults who have received screening for cancer; number of adults who have received treatment for cancer; number of adults who have received treatment for mental illness. The current edition of the Corporate Scorecard aggregates the following HNP results: children immunized; pregnant women receiving antenatal care; birth (deliveries) attended by skilled health personnel; pregnant/lactating women, adolescent girls, and children under 5 reached by nutrition services; and people receiving tuberculosis treatment in accordance with WHO-recommended DOTS. Work is underway to expand reporting also to all above referenced HNP services. Female beneficiaries currently count only those services that specifically target female beneficiaries (antenatal care and deliveries attended by skilled personnel). The actual number of female beneficiaries is higher as it also includes a proportion of beneficiaries for other services (e.g. immunization and nutrition). Data: Fiscal years 2012-2014. Source: World Bank projects database. Frequency: Annual (covers a 3-year period) People provided with access to an improved water source (millions): Number of additional people who benefitted from improved water sources (following the UNICEF-WHO Joint Monitoring Program definition) provided under World Bank-supported operations. Data: Fiscal years 2012-2014. Source: World Bank projects database. Frequency: Annual (covers a 3-year period) People provided with access to improved sanitation facilities (millions): Number of additional people who benefitted from improved sanitation facilities (following the UNICEF-WHO Joint Monitoring Program definition) provided under World Bank- supported operations. Data: Fiscal years 2012-2014. Source: World Bank projects database. Frequency: Annual (covers a 3-year period) Beneficiaries covered by social safety net programs (millions): Number of individual beneficiaries from Bank-supported social safety net programs. Data: Fiscal years 2012-2014. Source: World Bank projects database. Frequency: Annual (covers a 3-year period) Countries with strengthened public management systems (number): Number of countries in which a particular public management system has been strengthened under Bank-supported operations. Institutional strengthening is measured by changes in the “behavior” or “performance” of public agents (consistent with Indicators of the Strength of Pubic Management System (ISPMS) methodology). Indicator aggregates countries that have demonstrated public management system strengthening in the following areas: (a) Civil service and public administration systems: Countries would have improved relevant ISPMS performance measures, such as increasing the “share of merit-based appointments, ” or ” reducing the “time for key services and administrative processes, increasing the “percentage of the population reporting satisfaction with central government services,” etc. (b) Tax policy and administration systems: Countries would have improved relevant ISPMS performance measures, such as “increasing tax collection as a percent of GDP” increasing “the number of registered taxpayers, , ” reducing “custom clearance times,” or improving “client perception of tax administration,” etc. (c) Public financial management systems: Countries would have improved relevant ISPMS performance measures, such as reducing the “average difference between legislated budget allocation and expenditure outturns, ” increasing the “budget ” reducing “domestic payment arrears, execution rate, ” establishing a “functioning Treasury Single Account (TSA) system,” or improving the “timeliness of the release or semi-annual budget reports on available media, ” etc. (d) Procurement systems: Countries would have improved relevant ISPMS performance measures, such as reducing “average procurement processing times,” publishing “financial and procurement documents on various media sources, ” or improving ” etc. Data: Fiscal years 2012-2014. “transparency and reduced transaction costs (i.e. time) for public procurement, Source: World Bank projects database. Frequency: Annual (covers a 3-year period) 21 Emission reductions with support of special climate instruments (annual, million tons CO2 equivalent): Annual tons CO2 equivalent emission reductions produced with support of World Bank’s special climate instruments. The data is calculated as sum of estimated annual emission reductions with support of special climate finance instruments, i.e., Global Environmental Facility (GEF), Carbon Finance (CF), Montreal Protocol (MP), and Climate Investment Funds (CIFs). The numbers are calculated as follows: for GEF , MP and CIF projects the annual equivalent figure for projects closed during the fiscal year is the expected GHG World Bank Group . World Bank | Corporate Scorecards | October 2014 emission reduction over the lifetime of the investments supported by these projects, divided by the lifetime of the respective investments. In the case of MP , the GHG emission reduction is achieved through the elimination of ozone-depleting substances. For CF projects, the annual equivalent figure for Emission Reduction Purchase Agreement (ERPA) approved during the fiscal year is the expected GHG emission reductions over the time-period of the ERPA contract, divided by the time- period of the ERPA contract. This indicator is a placeholder for a broader greenhouse gas accounting indicator, which is being developed under the WBG Corporate Scorecard (climate change mitigation and adaptation indicator). Once the WBG indicator is in place, it will also be included in the World Bank Corporate Scorecard. Data: Fiscal years 2012- 2014. Source: World Bank projects database. Frequency: Annual (covers a 3-year period) Projected lifetime energy and fuel savings (MWh and MJ): Lifetime energy savings (converted to MWh) and lifetime fuel savings (converted to MJ) achieved due to energy efficiency measures, directly attributable to the Bank-supported project. Projected savings are calculated against baseline or business-as-usual scenario in the absence of the project. Savings are defined as projected savings for the lifetime of the intervention in the year it is completed. The core sector indicators for “projected lifetime energy savings” and “projected lifetime fuel savings” were approved in fiscal year 2014 only. Reporting is expected to start in fiscal year 2016. Source: World Bank projects database. Frequency: Annual (covers a 3-year period) Countries institutionalizing disaster risk reduction as a national priority (number): Number of countries with Bank-supported operations that contribute to ensuring that disaster risk management is a national priority with a strong institutional basis for annex implementation, as per the Hyogo Framework for Action Priority 1. This includes, inter alia, support for national policy and legal frameworks; dedicated and adequate resources; community participation; and national multisectoral platforms for disaster risk reduction. Data: Fiscal years 2012-2014. Source: World Bank projects database. Frequency: Annual (covers a 3-year period) Countries supported on statistical capacity (number): Number of countries which have been supported by IBRD/IDA and trust fund operations typically funded by the Statistics for Results Facility Catalytic Fund (SRF-CF), the Trust Fund for Statistical Capacity Building (TFSCB), the STATCAP lending operations (Development Policy Lending (DPL), and the Specific Investment Loans (SIL).The indicator measures the Bank’s contribution to building and sustaining client countries’ capacity to generate data needed to support development through an effective use of statistics to design policy, monitor its implementation, and promote accountability and transparency. Data: Fiscal years 2012-2014 for active projects. Source: World Bank projects database. Frequency: Annual (covers a 3-year period) Tier III: WORLD BANK GROUP/WORLD BANK PERFORMANCE The World Bank Group Corporate Scorecard aggregates those indicators that can be meaningfully reported at the Group level and/or are highly relevant for at least two of the three World Bank Group institutions. Individual institutions scorecards provide information on how these institutions are contributing to the Group-wide measures reported in the World Bank Group Corporate Scorecard. If the measures can be meaningfully reported only at the Group level, it is not repeated in the scorecards of the individual institutions. Data for fragile and conflict-affected situations (FCS) are based on FCS list equivalent to the last year of reporting period. WORLD BANK GROUP Satisfactory completion of country strategies (%, IEG rating): Percentage of Country Assistance Strategy (CAS) and/or Country Partnership Framework (CPF) Completion Reports rated moderately satisfactory, satisfactory or highly satisfactory by Independent Evaluation Group (IEG). Source: Independent Evaluation Group. Frequency: Annual (four-year rolling basis ) Satisfactory outcomes of World Bank Group operations (%, IEG rating): Percentage of operations in World Bank (IBRD and IDA), IFC and MIGA portfolio (three-year rolling average) at exit (at early operating maturity for IFC investments and MIGA guarantees) rated moderately satisfactory, satisfactory, or highly satisfactory on achievement of development outcomes by the Independent Evaluation Group (IEG). Note that IEG evaluates Bank, IFC, and MIGA according to different methodologies and sampling techniques, and the ratings therefore are not directly comparable. 22 • World Bank IBRD and IDA operations. Data are for three-year rolling period for those exit fiscal years for which at least 60% of the projects have been evaluated by IEG. The rating captures the extent to which a project’s major relevant original objectives or formally revised objectives were achieved or are expected to be achieved efficiently. The rating is contingent on an operation’s stated objectives at the time of approval or at the time of relevant restructuring and on three criteria: the relevance of the objectives and design (relevance), the extent to which the objectives were achieved (efficacy), and the extent to which the operation achieves a return higher than the opportunity cost of capital or is able to provide an economic justification (efficiency). The baseline data are for exit fiscal years 2010-2012. The baseline data was updated because more projects exited in fiscal years 2010-2012 were evaluated by IEG as of June 30, 2014 compared to February 28, 2014. • For IFC and MIGA operations, the development outcome rating is a synthesis rating reflecting achievement of both project benchmarks and objectives. It rates the project across four development dimensions: project business success, economic sustainability, environmental and social effects, and private sector development impact. • For IFC, the rating captures percentage of IFC projects rated over a given calendar year with Highly Successful, Successful, or Mostly Successful Development Outcome ratings. IFC’s project evaluation for a given calendar year is based on a representative sample of projects that have reached early operating maturity, defined as projects approved five years earlier than the calendar year for which the evaluation is being conducted (with adjustments for early operating maturity made based on judgments by IEG and IFC staff). It is based on a self- evaluation by investments staff of development and investment outcomes, as well as work quality and their sub-dimensions using Expanded Project Supervision Reports (XPSR) and corporate guidelines. All ratings are independently validated by the Private Sector Evaluation Department of the Independent Evaluation Group (IEGPE) and are adjusted, as needed, to ensure that the prescribed evaluation guidelines and criteria are applied consistently. The baseline data are for calendar years 2010-2012. • For MIGA, the ratings capture the percentage of MIGA- supported projects rated satisfactory or excellent for their development outcomes. MIGA and IEG evaluate the entire population of regular MIGA guarantee projects reaching operating maturity in a given fiscal year. Projects supported by the Small Investment Program (covering eligible guarantees up to $10 million) are being evaluated on a programmatic basis. MIGA staff conduct self- evaluations of a proportion of regular MIGA guarantee projects; these are independently validated by IEG. In addition, IEG evaluates a share of MIGA projects directly to ensure coverage of the population of regular guarantees by evaluation. Both self-evaluations and direct evaluations follow the same evaluation guidelines and criteria. The baseline data are for fiscal years 2010-2012. The actual data are for fiscal years 2011-2013. Source: Independent Evaluation Group. Frequency: Annual (three-year rolling basis) World Bank knowledge and advisory services objectives accomplished (%, client rating): Percentage of knowledge and advisory services for which the client rating was 8 and above on a 10-point scale with 1 being “exceptionally ineffective” to 10 being ” “exceptionally effective” in response to the question “how effective was [activity] in terms of achievement of objectives. Source: World Bank Annual Client Feedback Survey for Knowledge and Frequency: Annual Advisory Services. IFC advisory services successful development effectiveness rating (%, self-rating): Percent of IFC’s Advisory Services rated Mostly Successful or better, using IFC’s Development Outcome Tracking System (DOTS). For IFC’s Advisory Services, the overall DOTS score or development effectiveness rating is a synthesis of the overall strategic relevance, effectiveness (as measured by project outputs, outcomes, and impacts), and efficiency of the services. At project completion, intended results are compared with achieved results. The score is calculated based on all Advisory Service projects that closed during the review period. Source: IFC data management system. Frequency: Annual Stakeholder feedback on World Bank Group effectiveness and impact on development results (scale: 1-10): Average score of the ratings to the questions from the WBG Country Opinion Surveys: (a) “Overall, please rate your impression of the World Bank Group’s effectiveness in _” and (b) “To what extent does the World Bank Group’s work help to achieve development results in _?” provided by the World Bank Group stakeholders on a 10-point scale with 1 being “not effective at all” or “to no degree at all” and 10 being “very effective” or “to a very significant degree” , respectively. World Bank Group stakeholders are all respondents to the Country Opinion Survey (COS) from a range of stakeholder groups including government, academia, development partners, media, private sector, civil society, NGOs. The last available COS did not distinguish between the World Bank Group and World Bank stakeholders. Going forward, the COS will report feedback provided by World Bank Group and World Bank stakeholders separately. Source: World Bank Group, Country Opinion Survey Program. Frequency: Annual Stakeholder feedback on World Bank Group knowledge (scale: 1-10): Average score of the ratings to the question from the WBG Country Opinion Surveys: “Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country?” provided by the World Bank Group stakeholders on a 10-point scale with 1 being “not significant at all” . World Bank Group stakeholders are all respondents to the , and 10 being “very significant” 23 Country Opinion Survey (COS) from a range of stakeholder groups including government, academia, development partners, media, private sector, civil society, NGOs. The last available COS did not distinguish between the World Bank Group and World Bank stakeholders. Going forward, the COS will report feedback provided by World Bank Group and World Bank stakeholders separately. World Bank Group . World Bank | Corporate Scorecards | October 2014 Source: World Bank Group, Country Opinion Survey Program. Frequency: Annual Client feedback/satisfaction on World Bank effectiveness and impact on development results (scale: 1-10): Average score of the ratings to the questions from the WBG Country Opinion Surveys: (a) “Overall, please rate your impression of the World Bank Group’s effectiveness in _.” and (b) “To what extent does the World Bank Group’s work help to achieve development results in , and _?”provided by the World Bank Group clients on a 10- point scale with 1 being “not effective at all” or “to no degree at all” , respectively. World Bank Group clients are defined as respondents 10 being “very effective” or “to a very significant degree” who report in the survey that they collaborate with the World Bank Group. Source: World Bank Group, Country Opinion Survey Program. Frequency: Annual Client feedback/satisfaction on IFC investment/advisory services (% satisfied): Percent of IFC Investment Services (IS)/ Advisory Services (AS) clients who were either satisfied or very satisfied with IFC’s overall service. The IS Client Survey surveys a group of clients with new projects and a group of portfolio clients. The fiscal year 2014 Survey covered clients with a first disbursement on a project during fiscal year 2014 (new projects group) and clients with a first disbursement on a project during fiscal year 2011 (portfolio group). The AS Client Survey surveys a sample of clients with projects that are active or closed during the survey period and that meet a number of eligibility criteria. Source: Client Surveys for IFC Investment and Advisory Services. Frequency: Annual Alignment with the Strategy: Definition under development. Climate-related World Bank Group commitments (US$ billions, annual): Annual dollar amount of World Bank Group commitments that are addressing climate change mitigation or adaptation. Development activities provide climate change co- annex benefits when they contribute to climate change adaptation and/or mitigation, even when adaptation and/or mitigation is not their main objective. In other terms, an activity can provide adaptation and/or mitigation co-benefits both when climate change is among its stated objectives or one of its positive externalities. The climate finance system tracks lending commitments with climate change co-benefits at the time of project approval, not the amount of emission reductions or increased climate resilience resulting from the financing associated with each operation. • Adaptation is defined as an activity that provides adaptation co-benefits if it reduces the vulnerability of human or natural systems to the impacts of climate change and climate variability-related risks by maintaining or increasing adaptive capacity and resilience. • Mitigation is defined as an activity that provides mitigation co-benefits if it either reduces Greenhouse Gases (GHG) emissions into the atmosphere or enhances their removal from the atmosphere. Reductions are measured against a “no-project” baseline, and, similar to adaptation, the assessment is based on information in the project’s appraisal and/or supporting documents. Source: World Bank and IFC Project Appraisal and/or Supporting Frequency: Annual Documents, and MIGA guarantees. Gender-integrated country strategies (%): Percentage of Country Assistance Strategies (CAS) or Country Partnership Frameworks (CPF) with gender considerations in the analysis, content, and the results framework that integrate gender into all of the following aspects: a) analysis and/or consultation on gender related issues; b) specific actions to address the distinct needs of women and girls, or men and boys, and/or positive impacts on gender gaps; and c) mechanisms to monitor gender impact. Source: Country Assistance Strategy/Country Partnership Framework Frequency: Annual reviews. Measure of joint engagement: Definition under development. Staff working across institutional boundaries: Definition under development. Staff perception of World Bank Group collaboration (%): Percentage of World Bank Group Employee Engagement Survey respondents who responded favorably to the survey question 13 “Staff across the organizations (IBRD/IDA, IFC, MIGA, GEF, ” ICSID) work together effectively. Source: World Bank Group 2013 Employee Engagement Survey. Frequency: Annual Satisfactory World Bank Group performance for country strategies (%, IEG rating): Percentage of Country Assistance Strategy (CAS) and/or Country Partnership Framework (CPF) Completion Reports reviewed by Independent Evaluation Group (IEG) that are rated moderately satisfactory, satisfactory, or highly satisfactory on overall World Bank performance. With completion of CPFs, data will be reported for the World Bank Group. 24 Source: Independent Evaluation Group. Frequency: Annual (four-year rolling basis) World Bank Group commitments (US$ billions): Dollar value of the amount approved to be extended to clients by World Bank, IFC and MIGA. • World Bank commitments are defined as a dollar value of the sum approved by the Board to be extended to the client in loan, credit or grant terms from IBRD, IDA, full sized Global Environmental Facility (GEF), large Recipient Executed Trust Funds (RETFs), Special Financing, and Montreal Protocol. • IFC commitments are defined as the value of IFC’s legal obligation to provide Financial Product(s) to Client(s). • MIGA commitments are defined as the dollar value of the gross amount of guarantees issued to MIGA’s clients.. Source: World Bank data management system; IFC data management Frequency: Annual system; MIGA Dashboard. Capital mobilized on commercial terms (US$ billions): Amount of capital (in the form of equity and/or debt) mobilized on commercial terms by WBG entities to finance direct investments in member countries. For purposes of this indicator, financing on commercial terms includes funding by private commercial entities, international finance institutions and bilateral entities. Capital mobilized on commercial terms by WBG entities is reported in the indicator within the fiscal year when the capital mobilized is quantifiable by the execution of the legally binding obligation (e.g., “commitment”) of debt financiers to the project or equity holders invested in the client for defined business purposes; or, by the legally binding commitment of an instrument which facilitates access to commercial financing by guaranteeing defined government payments or obligations. Source: Project Implementation Status and Results Reports, Frequency: Annual Implementation Completion and Results Reports, IFC Core Mobilization measure, and MIGA Dashboard. World Bank time from the concept note to the first disbursement (months): Average number of months from Concept Note approval to the first disbursement for World Bank investment project financing operations (IBRD/IDA) that have completed the key milestones of Board approval, Effectiveness, First disbursements during the reporting period. Baseline data are for fiscal years 2010-2012. Note that baseline coverage is different from current value coverage (current value is only 12-month period ending June 30, 2014. It includes IPF projects that obtained board approval during the 12 months ending in June 30, 2014 for the first segment; projects that became effective during the same period; and projects with first disbursements during the same period. Each segment is calculated separately (on an average) and added up using the simple averages for each segment. Source: World Bank data management system. Frequency: Annual IFC Mandate-to-Disbursement (days): Number of calendar days between Mandate Letter Date and First Disbursement Date for all long-term finance projects that have had First Disbursement during the reporting period. Mandate Letter Date is the date of signing of a mandate letter by an existing or potential IFC client for the provision of financial product(s) and/ or services by IFC. First Disbursement Date is the date when a first principal outflow was made by IFC to the same client for the same financial product(s), in accordance with an Investment Agreement. In cases where an investment project has no Mandate Letter Date, its PDS-Concept Approval date is used instead. Reporting will start for fiscal year 2015. Source: IFC data management system. Frequency: Annual MIGA time from Concept to Guarantee Issuance (months): Number of months between the time when MIGA first receives a “Definitive Application” to the date when the guarantee is signed between MIGA and the client. Source: MIGA Dashboard. Frequency: Annual Measure of knowledge flow: Definition under development. Total revenue (US$ billions): Total revenue generated by IBRD, IDA, IFC, and MIGA. • IBRD total revenue includes income from loans net of funding costs, income from investments net of funding costs, and net income from IBRD’s equity management, Bank-Executed Trust Fund (BETF) income (contra of which is BETF expense), reimbursable expenses, and other revenues. • IDA total revenue includes income from credits, income from investments, net transfers and grants from IBRD and IFC, BETF income (contra of which is BETF expense), and reimbursable expenses. • IFC total revenue is the sum of income from loans, realized gains and losses on associated derivatives, income from equity investments and associated derivatives (excluding unrealized gains and losses and other-than-temporary impairments), income from debt securities and realized gains and losses on associated derivatives (excluding other-than-temporary impairments), income from liquid asset trading activities, and other income; less charges on borrowings. • MIGA total revenue includes net premium income (NPI) and investment income. NPI is revenue generated from the guarantee portfolio, net of premium ceded to reinsurers and brokerage expenses, and includes fees and commissions. Source: Financial statements for IBRD, IDA, IFC, and MIGA. Frequency: Annual (Year-end data) Average annual growth of World Bank Group business revenue (%, starting FY15): Growth rate is the average for the cumulative 25 business revenues for the period starting in fiscal year 2015 and ending in the reporting fiscal year. The target is set for the 10- World Bank Group . World Bank | Corporate Scorecards | October 2014 year period encompassing fiscal years 2015-2024. • Business revenue for World Bank includes income from IBRD loans net of funding costs, income from IBRD investments net of funding costs, and Bank-Executed Trust Fund (BETF) income (contra of which is BETF expense) and reimbursable expenses for IBRD and IDA. • Business revenue for IFC is the sum of income from loans, realized gains and losses on associated derivatives, income from equity investments and associated derivatives (excluding unrealized gains and losses and other-than-temporary impairments), income from debt securities and realized gains and losses on associated derivatives (excluding other-than- temporary impairments), income from liquid asset trading activities, and other income; less charges on borrowings. • Business revenue for MIGA is revenue generated from the guarantee portfolio, net of premium ceded to reinsurers and brokerage expenses, and includes fees and commissions. Source: Financial statements for IBRD, IDA, IFC, and MIGA. Frequency: Annual (Year-end data) Gross expenditure reduction (US$ millions): The Expenditure Review committed to $400 million in realized savings by fiscal year 2017. The savings will be measured incrementally over the three years, in nominal terms, and include all sources of funds (i.e., Bank budget, trust funds, and reimbursable etc.) across the World Bank Group. Source: World Bank Group Expenditure Review. Frequency: Annual Employee engagement (%): The Employee Engagement Index (EEI) measures how staff think, feel and act. It is comprised of seven survey items grouped into these three categories: (i) How staff think: “Q16: I have a good understanding of the direction…”; annex “Q35: I can see a clear link between my work and WBG’s goals”; (ii) how staff feel: “Q1: Rate WBG as a place to work”; “Q2: I am proud to work at the WBG”; “Q3: WBG inspires me to do my best work. ”; (iii) how staff act: “Q36: My job makes good use of my skills and abilities”; “Q38: I feel encouraged to find new and better ways of doing things. ” Source: World Bank Group 2013 Employee Engagement Survey. Frequency: Annual Managerial effectiveness (%): The Managerial Effectiveness Index (MEI) measures the successful application of a manager’s technical and people skills to effectively lead his/her team. Specially it measures how a manager helps his/her staff succeed in their career; how he/she role models some of the organization’s key value and practices, such as honesty and integrity, fairness to all staff, and taking informed risks. The MEI comprises of seven attributes: managers’ technical skills (Q27); managers’ people skills (Q28); helping staff to succeed (Q30 and Q33) and role modeling WBG values to staff (Q29, Q31, and Q32). Source: World Bank Group 2013 Employee Engagement Survey. Frequency: Annual Staff diversity (index): A weighted composite index made up of the four institutional diversity indicators (SSA/CR for staff of Sub-Saharan African origin, GF/GG grade level Women, Part II Managers, and Female Managers) measuring their aggregate difference from the target, which is 1. It is calculated by adding the ratio of each indicator to the target (1 if above target) with a factor of 0.4 for SSA/CR and a factor of 0.2 for each of the three other indicators. Source: World Bank Group HR system. Frequency: Annual Inclusion index (%): The Inclusion Index measures the degree to which the World Bank Group creates a diverse and inclusive environment that fosters equal opportunities for everyone to succeed in the work place, regardless of demographic characteristics. The Index comprises six attributes: creating an environment of trust and inclusiveness (Q56 and Q59); managerial commitment and accountability for diversity and inclusion (Q58 and Q60) and treating staff with fairness, dignity and respect (Q55 and Q57). Source: World Bank Group 2013 Employee Engagement Survey. Frequency: Annual WORLD BANK Satisfactory outcomes for World Bank operations (%, IEG rating): Percentage of IBRD and IDA operations and percentage of IBRD and IDA commitments at exit rated moderately satisfactory or satisfactory or highly satisfactory on achievement of outcomes by Independent Evaluation Group (IEG). Data are for three-year rolling period for those exit fiscal years for which at least 60% of the projects have been evaluated by IEG. The rating captures the extent to which a project’s major relevant original objectives or formally revised objectives were achieved or are expected to be achieved efficiently. The rating is contingent on an operation’s stated objectives at the time of approval or at the time of relevant restructuring and on three criteria: the relevance of the objectives and design (relevance), the extent to which the objectives were achieved (efficacy), and the extent to which the 26 operation achieves are turn higher than the opportunity cost of capital or is able to provide an economic justification (efficiency). The baseline data are for exit fiscal years 2010-2012. The baseline data was updated because more projects exited in fiscal years 2010-2012 were evaluated by IEG as of June 30, 2014 compared to February 28, 2014. Source: Independent Evaluation Group. Frequency: Annual (three-year rolling basis) Knowledge and advisory services objectives accomplished (%, client rating): Percentage of knowledge and advisory services for which the rating was 8 and above on a 10-point scale with 1 being “exceptionally ineffective” to 10 being “exceptionally effective” in response to the question “How effective was [activity] in terms of achievement of objectives?” Source: World Bank Annual Client Feedback Survey for Knowledge and Frequency: Annual Advisory Services. Client feedback on World Bank effectiveness and impact on development results (scale: 1-10): Average score of the ratings to the questions from the WBG Country Opinion Surveys: (a) “Overall, please rate your impression of the World Bank Group’s ” and (b) “To what extent does the World Bank Group’s work help to achieve development results in _?”provided effectiveness in _. , and 10 being “very by the World Bank Group clients on a 10- point scale with 1 being “not effective at all” or “to no degree at all” , respectively. World Bank Group clients are defined as respondents who report in the effective” or “to a very significant degree” survey that they collaborate with the World Bank Group. Source: World Bank Group, Country Opinion Survey Program. Frequency: Annual Client feedback on World Bank responsiveness and staff accessibility (scale: 1-10): Average score of the ratings to the question from WBG Country Opinion Surveys “To what extent is the World Bank Group an effective development partner in _, in terms of (a) responsiveness, and (b) staff accessibility?” provided by the World Bank Group clients on a 10-point scale with 1 being “to , and 10 being “to a very significant degree” no degree at all” . World Bank Group clients are defined as respondents who report in the survey that they collaborate with the World Bank Group. Source: World Bank Group, Country Opinion Survey Program. Frequency: Annual Alignment with the Strategy: Definition under development. Projects with beneficiary feedback during implementation (%): Percentage of investment project financing operations (IBRD/ IDA) that report action on and/or results of implementing beneficiary feedback three years post project approval. Source: Implementation Status and Result Report reviews. Frequency: Annual (review) Resolved registered grievances (%): Percentage of grievances related to delivery of project benefits that were registered and that were actually resolved. The findings are commuted from a survey regarding fiscal year 2012 approvals which commit to having a grievance redress mechanism in either the Project Appraisal Document (PAD), Resettlement Action Plan (RAP)/ Resettlement Policy Framework (RPF) or Indigenous Peoples Plan (IPP), excluding Development Policy Operation, Financial Intermediary Financing, and Trust Funds < 5 mln US$. Source: Implementation Status and Results and Implementation Frequency: Annual (review) Completion and Results Reports reviews. Projects with gender-informed analysis, action, and monitoring (%): Proportion of approved operations that integrate gender in all of the following aspects: a) analysis and/or consultation on gender-related issues; b) specific actions to address the distinct needs of women and girls, or men and boys, and/or positive impacts on gender gaps; and c) mechanisms to monitor gender impact or to facilitate gender-disaggregated analysis. Source: Project Appraisal Document reviews. Frequency: Annual (review) Projects with gender monitoring at design reporting on it during implementation (%): Percentage of projects for which data for sex-disaggregated and gender-relevant indicators in the results framework are collected and reported. Active investment project financing operations that have been under implementation at least three years and that are gender-informed in all three dimensions (analysis, action, and monitoring and evaluation) are reviewed. Additional financing projects are included in the review. Additional efforts are under way to measure the extent to which gender-related actions are implemented and gender- related outcomes achieved. Source: World Bank Project Appraisal Document and Implementation Frequency: Annual (review) Status and Results Report reviews. Commitments with climate co-benefits (US$ billions): Commitments that are addressing climate change mitigation or adaptation. Development activities provide climate change co-benefits when they contribute to climate change adaptation and/or mitigation, even when adaptation and/or mitigation is not their main objective. In other terms, an activity can provide adaptation and/or mitigation co-benefits both when climate change is among its stated objectives or one of its positive externalities. The climate finance system tracks lending commitments with climate change co-benefits at the time of project approval, not the amount of emission reductions or increased climate resilience resulting from the financing associated with each operation. • Adaptation is defined as an activity that provides adaptation co-benefits if it reduces the vulnerability of human or natural systems to the impacts of climate change and climate variability-related risks by maintaining or increasing adaptive capacity and resilience. • Mitigation is defined as an activity that provides mitigation co-benefits if it either reduces Greenhouse Gases (GHG) emissions into the atmosphere or enhances their removal from the atmosphere. Reductions are measured against a “no-project” 27 baseline, and, similar to adaptation, the assessment is based on information in the project’s appraisal and/or supporting World Bank Group . World Bank | Corporate Scorecards | October 2014 documents. Source: World Bank Project Appraisal and/or Supporting Documents. Frequency: Annual (review) Projects with climate change co-benefits implementing agreed climate actions (%): Percentage of projects implementing agreed climate actions that have closed during the reporting period. This indicator applies to projects that have been identified ex-ante (at time of approval) as providing climate change co-benefits. Reporting for this indicator will start in fiscal year 2016. Source: World Bank, Implementation Completion Reports. Frequency: Annual (review) IBRD/IDA commitments (US$ billions): Dollar value of the sum approved by the Board to be extended to the client in loan, credit, or grant terms from IBRD or IDA. Source: World Bank, data management system. Frequency: Annual Private capital mobilized (US$ billions): Amount of direct financing (in the form of equity and/or debt) mobilized by IBRD or IDA, using private funding, to finance investments within member countries. For purposes of this Indicator, a private entity is one which (a) is carrying out, or is established for, a business purpose, and is operating on a commercial basis; (b) is financially, legally, and managerially autonomous; and (c) is not owned or managed by a government. Private capital mobilized by IBRD or IDA in an IBRD or IDA member country is reported in the indicator when the private capital provided is legally committed to the project or invested in the client for defined business purposes or when it facilitates access to private financing by guaranteeing defined government payments or obligations. “Private capital mobilized” is a sub-set of “Capital mobilized on commercial terms” reported in the WBG Corporate Scorecard. Source: World Bank, Project Implementation Status and Results and Frequency: Annual (review) Implementation Completion and Results Reports. IBRD/IDA disbursements (US$ billions): Dollar value of the amount of the IBRD/IDA loan, credit, or grant transferred to a client during the accounting period. annex Source: World Bank data management system. Frequency: Annual Satisfactory Bank performance: i) at entry, and ii) during supervision (%, IEG rating): Percentage of the net-commitment amount of the closed IBRD and IDA projects reviewed by the Independent Evaluation Group (IEG) that are rated moderately satisfactory, satisfactory, or highly satisfactory on overall World Bank performance at entry and during supervision against the total net- commitment amount of the closed projects reviewed by IEG on a three-year rolling basis. Both investment project financing and development policy operations are included. The data are reported for exit fiscal years for which at least 60% of the projects have been evaluated by IEG. The baseline data was updated because more projects exited in fiscal years 2010-2012 were evaluated by IEG as of June 30, 2014 compared to February 28, 2014. Source:Independent Evaluation Group. Frequency: Annual (three-year rolling basis) Time from the concept note to the first disbursement (months): Average number of months from Concept Note approval to the first disbursement for World Bank investment project financing operations (IBRD/IDA) that have completed the key milestones of Board approval, Effectiveness, First disbursement during the reporting period. Baseline data are for fiscal years 2010-2012. Note that baseline coverage is different from current value coverage (current value is only 12-month period ending June 30, 2014). It includes IPF projects that obtained board approval during the 12 months ending in June 30, 2014 for the first segment; projects that became effective during the same period; and projects with first disbursements during the same period. Each segment is calculated separately (on an average) and added up using the simple averages for each segment. Source: World Bank data management system. Frequency: Annual Disbursement ratio (%): Average ratio of disbursed amount during the fiscal year to the undisbursed balances at the beginning of the fiscal year for investment project financing operations (IBRD/IDA). Source: World Bank data management system. Frequency: Annual (three-year rolling basis) Quality of knowledge and advisory services (scale: 1-10): Composite index taken from the annual client feedback survey of knowledge and advisory services, which combines responses provided on a 10-point scale from 1 being exceptionally ineffective to 10 being exceptionally effective on the following 5 dimensions: 1. Timeliness (“the product/service was delivered at the agreed time”); 2. Engagement (“the World Bank Team worked effectively with you and/or your organization or group during design, preparation and follow-up”); 3. Achieving objectives (“the extent to which the objectives identified at the start were achieved”); 4. Relevance (“the activity addressed the specific strategic and development goals of your agency or institution”); and 5. Technical quality (“the activity reflected up-to-date knowledge including approaches, data or international experience”). Source: World Bank Annual Client Feedback Survey for Knowledge and Frequency: Annual Advisory Services. Knowledge and advisory services delivered in timely manner (%): Share of completed Discrete Economic Sector Work (ESW) and Technical Assistance (TA) products that are delivered in 18 months or less from Concept sign-off by management to Completion 28 summary and of Just-in-Time ESW and TA delivered in six months or less from Activity Initiation to Completion. Source: World Bank data management system. Frequency: Annual External funding attracted for knowledge and advisory services (US$ millions): This indicator measures the attractiveness of the Bank as a knowledge provider by measuring overall external funding from Bank Executed Trust Funds (BETFs), Externally funded Outputs (EFOs), and Reimbursable Advisory Services (RAS) for completed knowledge and advisory services. Knowledge and Advisory Services include: (1) Knowledge for external clients (Economic and Sector work, Impact Evaluation, Non-lending Technical Assistance, External Training, Programmatic Approach); (2) Knowledge as a public good (Research Services, Global Monitoring and Data, and World Development Report), and (3) Knowledge management products, that are used to codify best practice on topics and themes both for internal and external audiences. Source:World Bank data management system. Frequency: Annual Measure of knowledge flow: Definition under development. Operations design drawing lessons from evaluative approaches (%): Percentage of IDA operations approved in a reporting fiscal year that document lessons learned—from Impact Evaluations, Independent Evaluation Group(IEG) reviews of Implementation Completion Reports (ICRs), or such other analytical and evaluative documents as Public Expenditure Reviews (PERs), Country Financial Accountability Assessments (CFAA), etc.—and reflect them in the Section III (Project Design) of the Project Appraisal Document (PAD). Source: World Bank, Project Appraisal Documents. Frequency: Annual (review) Projects with baseline data for all PDO indicators in the first ISR (%): Percentage of projects for which the initial Implementation Status and Results Reports (ISR) archived in the course of the fiscal year have baseline data for all project development objective (PDO) indicators. Includes IBRD, IDA, Global Environmental Facility, large Recipient Executed Trust Funds, Special Financing, and Montreal Protocol. Source: World Bank, Implementation Status and Results Reports. Frequency: Annual (review) Total revenue (US$ billions): Total revenues generated by IBRD and IDA. IBRD total revenue includes income from loans net of funding costs, income from investments net of funding costs, and net income from IBRD’s equity management, Bank-Executed Trust Fund (BETF) income (contra of which is BETF expense), reimbursable expenses, and other revenues. IDA total revenue includes income from credits, income from investments, net transfers and grants from IBRD and IFC, BETF income (contra of which is BETF expense), and reimbursable expenses. Source:Financial statements for IBRD and IDA. Frequency: Annual (Year-end data) Average annual growth of IBRD business revenue (%, starting FY15): Growth rate is the average for the cumulative business revenues for the period starting in fiscal year 2015 and ending in the reporting fiscal year. IBRD business revenue includes income from IBRD loans net of funding costs, income from IBRD investments net of funding costs, and Bank-Executed Trust Fund (BETF) income (contra of which is BETF expense) and reimbursable expenses for IBRD and IDA. Source: Financial statements for IBRD and IDA. Frequency: Annual (Year-end data) IBRD maximum loan exposure (US$ billions): Maximum current year loan exposure that could be supported by current year usable equity capital based on the target 20% E/L ratio. (Maximum current year loan exposure = current year usable equity / 20%). The 20% E/L ratio target was approved by the Board on February 11, 2014. The fiscal year 2013 value published in the brochure is computed using the E/L ratio target (23%) that was effective through February 10, 2014. Source: Financial statements for IBRD. Frequency: Annual (Year-end data) Expense to business revenue ratio (%): Expense include: Total administrative expenses for the World Bank including expenses of Regions, Global Practices, Other Operational Units, Financial, Administrative, and Corporate Units, expenses for the Grant- Making Facilities, pension costs and miscellaneous adjustments including savings from Expenditure Review. Business revenue includes: IDA services charge income, IBRD loan spread net of funding costs, revenue from external funds including Bank- Executed Trust Funds (BETFs) and reimbursables, and other miscellaneous non-operational revenue including cost-sharing to IFC, MIGA, and IMF . Does not include IBRD and IDA investment income and IBRD income from equity management. Source: World Bank data management system and Financial statements Frequency: Annual (Year-end data) for IBRD and IDA. Support cost ratio (%): Support cost ratio is general administrative costs in operational units as a share of to the sum of the spending on client services and lending portfolio for World Bank client countries. Client services cost include all business activities that are either specific to client countries (e.g. preparation and supervision of projects and knowledge products and services) or global and sector-wide (e.g. knowledge management, sector strategy, research, and external partnership.) General administrative costs include spending on all other business activities. Lending portfolio is the sum of the following for the World Bank client countries: undisbursed IBRD/IDA commitment balance at the end of the period; IBRD/IDA disbursements during the period; undisbursed Recipient Executed Trust Fund (RETF) commitment balance at the end of the period; RETF disbursements during the period. Source: World Bank data management system. Frequency: Annual 29 Employee engagement (%): The Employee Engagement Index (EEI) measures how staff think, feel and act. It is comprised of seven survey items grouped into these three categories: (i) How staff think: “Q16: I have a good understanding of the direction…”; “Q35: I can see a clear link between my work and WBG’s goals”; (ii) how staff feel: “Q1: Rate WBG as a place to work”; “Q2: I am proud to work at the WBG”; “Q3: WBG inspires me to do my best work. ”; (iii) how staff act: “Q36: My job makes good use of my World Bank Group . World Bank | Corporate Scorecards | October 2014 skills and abilities”; “Q38: I feel encouraged to find new and better ways of doing things. ” Source: World Bank Group 2013 Employee Engagement Survey. Frequency: Annual Managerial effectiveness (%): The Managerial Effectiveness Index (MEI) measures the successful application of a manager’s technical and people skills to effectively lead his/her team. Specially it measures how a manager helps his/her staff succeed in their career; how he/she role models some of the organization’s key value and practices, such as honesty and integrity, fairness to all staff, and taking informed risks. The MEI comprises of seven attributes: managers’ technical skills (Q27); managers’ people skills (Q28); helping staff to succeed (Q30 and Q33) and role modeling WBG values to staff (Q29, Q31, and Q32). Source: World Bank Group 2013 Employee Engagement Survey. Frequency: Annual Staff diversity (index): A weighted composite index made up of the four institutional diversity indicators (SSA/CR for staff of Sub-Saharan African origin, GF/GG grade level Women, Part II Managers, and Female Managers) measuring their aggregate difference from the target, which is 1. It is calculated by adding the ratio of each indicator to the target (1 if above target) with a factor of 0.4 for SSA/CR and a factor of 0.2 for each of the three other indicators. Source: World Bank Group HR system. Frequency: Annual Inclusion index (%): The Inclusion Index measures the degree to which the World Bank creates a diverse and inclusive environment that fosters equal opportunities for everyone to succeed in the work place, regardless of demographic characteristics. The Index comprises six attributes: creating an environment of trust and inclusiveness (Q56 and Q59); managerial commitment and accountability for diversity and inclusion (Q58 and Q60) and treating staff with fairness, dignity and respect (Q55 and Q57). Source: World Bank Group 2013 Employee Engagement Survey. Frequency: Annual 30 Endnotes World Bank, PovcalNet: http://iresearch.worldbank.org/PovcalNet/index.htm 1.   orld Bank, The International Income Distribution Database (I2D2) is a worldwide database drawn from 2. W nationally representative household surveys and consisting of a standardized set of demographic, education, labor market, household socioeconomic and income/consumption variables. The I2D2 draws on different types of surveys, usually conducted by national statistical agencies, including Household Budget Surveys, Household Income and Consumption Surveys, Labor Force Surveys, and multi-topic surveys (such as Living Standards Measurement Study Surveys). Estimates are based on updated I2D2 data and cannot be comparedwith previously published numbers. 3. NA: Not applicable.  4. World Bank Group, CPIA database (http://www.worldbank.org/ida) Photo Credits Front cover (from top, left to right): Edwin Huffman, Alex Baluyut, Curt Carnemark, Guiseppe Franchini, Curt Carnemark, Curt Carnemark. Interior: Curt Carnemark, page 2; Anvar Ilyasov, page 4; Curt Carnemark, page 6; Curt Carnemark, page 8; left to right: Curt Carnemark, Dominic Sansoni, Curt Carnemark, Alfredo Srur, page 11; Ray Witlin, page 30. Back cover (from top, left to right): Yosef Hadar, Alex Baluyut, Bill Lyons, Curt Carnemark, Curt Carnemark.