Documents & Reports

Search / Browse Documents


  

REFINE BY:

Specific Document Date Range

  • Showing 1 - 9 of 9 results
  • Display results in sets of
  • 10
  • 20
  • 50
Download To Excel [x]
Fostering Impactful Citizen Engagement (English)

Research on citizens as drivers of change and recent reports from the World Bank can inform its citizen engagement mandate. This governance note seeks to contribute to improving the World Bank's entry points for citizen engagement by operationalizing findings on social organizations from the World Development Report 2017: Governance and the Law (WDR 2017) and Citizens as Drivers of Change: How Citizens Use Human Rights to Mobilize, Effectively Engage with the State and Promote Transparency and Accountability. ... See More +

Brief 138005 JUN 01, 2019

Jespersen,Ann-Sofie; Larizza,Marco; Schott,Berenike Laura Disclosed

Citizens as drivers of change : how citizens practice human rights to engage with the state and promote transparency and accountability (English)

Since 2014, the World Bank Group (WBG) has formally mainstreamed citizen engagement in its strategy to end extreme poverty and share prosperity, building on 25 years of emerging practice and research. ... See More +

Working Paper ACS21097 JUL 17, 2017

Schott,Berenike Laura Disclosed

The city of Pancevo’s citizen service center, Serbia : streamlining service delivery and fostering inclusion at the municipal level (English)

Ova studija slučaja pruža pregled Gradskog uslužnog centra u Pančevu (GUC) koji, od uspostavljanja 2009. godine, pruža čitav niz opštinskih usluga građanima pod istim krovom. ... See More +

Brief 117080 JUN 01, 2017

Pfeil,Helene; Agarwal,Sanjay; Schott,Berenike Laura; Johns,Kimberly D. Serbian Disclosed

The city of Pancevo’s citizen service center, Serbia : streamlining service delivery and fostering inclusion at the municipal level : Gradski uslužni centar Grada Pančeva, Srbija : jednostavnije pružanje usluga i podsticanje inkluzije na lokalnom nivou (Serbian)

Ova studija slučaja pruža pregled Gradskog uslužnog centra u Pančevu (GUC) koji, od uspostavljanja 2009. godine, pruža čitav niz opštinskih usluga građanima pod istim krovom. ... See More +

Brief 117080 JUN 01, 2017

Pfeil,Helene; Agarwal,Sanjay; Schott,Berenike Laura; Johns,Kimberly D. English Disclosed

Municipal citizen service centers in Southeastern Europe : survey results on success factors, challenges, and the human rights approach of municipal one-stop shops in the Western Balkans (English)

This report presents the results of an online survey administered in six southeastern European countries: Albania, Bosnia and Herzegovina, Kosovo, Macedonia, Montenegro and Serbia. ... See More +

Brief 117084 JUN 01, 2017

Pfeil,Helene; Agarwal,Sanjay; Schott,Berenike Laura Disclosed

Human rights-based assessment tool for citizen service centers : moving toward a rights-based approach in design, strategy, and implementation (English)

This note provides practical advice on how to adopt a human rights-based assessment for the design, strategy, and implementation of service delivery by citizen service centers. ... See More +

Brief 117083 JUN 01, 2017

Pfeil,Helene; Schott,Berenike Laura; Agarwal,Sanjay Disclosed

Citizen service centers in Kenya : the role of Huduma Centers in advancing citizen-centered service delivery in a context of devolution and digitization (English)

This case study analyzes the Huduma Kenya program, under which the Government of Kenya is advancing citizen-centered public service delivery through a variety of channels, including deploying digital technology and establishing citizen service centers across the country. ... See More +

Brief 117082 JUN 01, 2017

Firestone,Rachel Sohn; Schott,Berenike Laura; Kinuthia,John Muratha; Omollo,Annette; Agarwal,Sanjay; Pfeil,Helene; Johns,Kimberly D.; Kumagai,Saki Disclosed

One-stop shops in Vietnam : changing the face of public administration for citizens and businesses through a single door to multiple services (English)

This case study analyzes the development of one-stop shops in the Socialist Republic of Vietnam, from inception of the first one in Ho Chi Minh City in 1995 through the full roll out of this model of integrated service delivery across the country, beginning in 2003. ... See More +

Brief 117081 JUN 01, 2017

Blunt,Melvyn; Davidsen,Soren; Agarwal,Sanjay; Pfeil,Helene; Schott,Berenike Laura Disclosed

Recent developments and key considerations impacting the operations of one-stop shops for citizens : a summary of major trends and a design guide for citizen service centers (English)

Countries across the globe are establishing new and improving existing citizen service centers (CSCs) to better serve their citizens. This note provides an overview of recent developmentsimpacting CSC operations as well as a CSC design guide meant to summarize essential issues that managers looking to establish CSCs may wish to consider. ... See More +

Brief 117079 JUN 01, 2017

Pfeil,Helene; Schott,Berenike Laura; Agarwal,Sanjay Disclosed

Title Document Date Report No. Document Type Also available in
Fostering Impactful Citizen Engagement (English)
See More +
JUN 01, 2019 138005 Brief
Citizens as drivers of change : how citizens practice human rights to engage with the state and promote transparency and accountability (English)
See More +
JUL 17, 2017 ACS21097 Working Paper
The city of Pancevo’s citizen service center, Serbia : streamlining service delivery and fostering inclusion at the municipal level (English)
See More +
JUN 01, 2017 117080 Brief Serbian
The city of Pancevo’s citizen service center, Serbia : streamlining service delivery and fostering inclusion at the municipal level : Gradski uslužni centar Grada Pančeva, Srbija : jednostavnije pružanje usluga i podsticanje inkluzije na lokalnom nivou (Serbian)
See More +
JUN 01, 2017 117080 Brief English
Municipal citizen service centers in Southeastern Europe : survey results on success factors, challenges, and the human rights approach of municipal one-stop shops in the Western Balkans (English)
See More +
JUN 01, 2017 117084 Brief
Human rights-based assessment tool for citizen service centers : moving toward a rights-based approach in design, strategy, and implementation (English)
See More +
JUN 01, 2017 117083 Brief
Citizen service centers in Kenya : the role of Huduma Centers in advancing citizen-centered service delivery in a context of devolution and digitization (English)
See More +
JUN 01, 2017 117082 Brief
One-stop shops in Vietnam : changing the face of public administration for citizens and businesses through a single door to multiple services (English)
See More +
JUN 01, 2017 117081 Brief
Recent developments and key considerations impacting the operations of one-stop shops for citizens : a summary of major trends and a design guide for citizen service centers (English)
See More +
JUN 01, 2017 117079 Brief