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Developing a key facts statement for consumer credit : technical note (English)

This technical note provides practical guidance to policy makers seeking to develop key facts statements (KFSs) for consumer credit products. Disclosure and transparency are the cornerstone of financial consumer protection. ... See More +

Working Paper 126773 MAY 01, 2018

Chien,Jennifer Disclosed

Good practices for financial consumer protection : 2017 edition (English)

Over the past decade, financial consumer protection has become an increasingly mainstream priority for policymakers. A strong consumer protection regime is key to ensuring that expanded access to financial services benefits consumers, enabling them to make well-informed decisions on how best to use financial services, building trust in the formal financial sector, and contributing to healthy and competitive financial markets. ... See More +

Working Paper 122011 DEC 12, 2017

Chien,Jennifer; Dias,Denise Leite; Grist,Charles Michael; Stewart,Fiona Elizabeth; Symonds,Richard L.; Natarajan,Harish; Zottel,Siegfried; Traversa,Marco; Holtzer,Peter Disclosed

Establishing a financial consumer protection supervision department : key observations and lessons learned in five case study countries - technical note : Создание департамента по надзору в сфере защиты потребителей финансовых услуг (Russian)

This technical note is intended to assist policymakers and regulators seeking to establish a financial consumer protection supervision department (FCPSD) within the main financial regulatory body of a country. ... See More +

Working Paper 111265 MAR 01, 2014

Jaeger,Johanna; Chien,Jennifer; Fathallah,Sarah English Disclosed

Establishing a financial consumer protection supervision department : key observations and lessons learned in five case study countries - technical note (English)

This technical note is intended to assist policymakers and regulators seeking to establish a financial consumer protection supervision department (FCPSD) within the main financial regulatory body of a country. ... See More +

Working Paper 111265 MAR 01, 2014

Jaeger,Johanna; Chien,Jennifer; Fathallah,Sarah Russian Disclosed

Designing disclosure regimes for responsible financial inclusion (English)

In East Africa, a micro-borrower who goes to pay off his loan early is surprised by a hefty prepayment penalty that was not mentioned in his loan agreement. ... See More +

Brief 68071 MAR 01, 2012

Chien, Jennifer French Disclosed

Designing disclosure regimes for responsible financial inclusion : Concevoir des régimes de transparence en vue d’une inclusion financière responsable (French)

In East Africa, a micro-borrower who goes to pay off his loan early is surprised by a hefty prepayment penalty that was not mentioned in his loan agreement. ... See More +

Brief 68071 MAR 01, 2012

Chien, Jennifer English Disclosed