Documents & Reports

Search / Browse Documents


  

REFINE BY:

Specific Document Date Range

See More +
  • Showing 1 - 18 of 18 results
  • Display results in sets of
  • 10
  • 20
  • 50
Download To Excel [x]
You get what you ask for : testing information disclosure in a multi-country study (English)

Financial consumers often fail to compare across different products and do not choose the most cost-effective product or the one most suitable to their needs. ... See More +

Brief 121110 NOV 01, 2017

Mazer,Rafael Keenan; Gine,Xavier Disclosed

Information disclosure and demand elasticity of financial products : evidence from a multi-country study (English)

This study tests the effectiveness of behavioral-based disclosure formats. Around 1,700 individuals from Mexico and Peru chose among loans and savings accounts presented in different formats, including a simplified key facts statement (KFS) and current marketing brochures. ... See More +

Policy Research Working Paper WPS8210 OCT 04, 2017

Gine,Xavier; Cuellar,Cristina Martínez; Mazer,Rafael Keenan Disclosed

The power of standardization : testing information disclosure in a multi-country study (English)

Governments and academics have focused on financial education as a tool to improve financial wellbeing, but the efficacy of these initiatives is mixed. ... See More +

Brief 120287 OCT 01, 2017

Gine,Xavier; Martinez,Cristina; Mazer,Rafael Keenan Disclosed

Financial (Dis-)information : evidence from a multi-country audit study (English)

An audit study was conducted in Ghana, Mexico and Peru to understand the quality of financial information and products offered to low-income customers. ... See More +

Policy Research Working Paper WPS7750 JUL 19, 2016

Gine,Xavier; Mazer,Rafael Keenan Disclosed

Competition in mobile financial services : lessons from Kenya and Tanzania (English)

Mobile financial services (MFS) are the main drivers of financial inclusion in many developing countries; they provide low-income consumers with access to transfers, payments, and increasingly more complex products such as credit, savings, and insurance. ... See More +

Working Paper 103403 JAN 01, 2016

Rowan,Philip George; Mazer,Rafael Keenan Disclosed

Financial disclosure in Mexico : evidence from an audit study (English)

This note examines the extent to which financial disclosure policies are enough to protect consumers in Mexico. It highlights two questions that are the focus of an investigation: 1) what is the quality of information provided by financial institutions to low-income customers when choosing among credit and savings products? ... See More +

Brief 90902 JUL 01, 2014

Gine,Xavier; Martinez Cuellar,Cristina; Mazer,Rafael Keenan Disclosed

Financial (dis-)information : evidence from an audit study in Mexico (English)

An audit study was conducted in peri-urban Mexico to understand the quality of information and products offered to low-income potential customers. ... See More +

Policy Research Working Paper WPS6902 JUN 01, 2014

Gine, Xavier; Martinez Cuellar, Cristina; Mazer, Rafael Keenan Disclosed

Making recourse work for base-of-the-pyramid financial consumers : Les recours : comment en faire bénéficier les consommateurs de produits financiers au bas de la pyramide (English)

This case demonstrates some of the challenges base-of-the-pyramid (BoP) consumers face with the products and providers they use, and how access to effective non-judicial recourse options can help bridge gaps that are essential to building healthy financial inclusion in emerging markets and developing economies. ... See More +

Brief 88167 DEC 01, 2013

Chapman,Megan Swann; Mazer,Rafael Keenan Spanish, French Disclosed

Making recourse work for base-of-the-pyramid financial consumers : Sistemas de recurso eficaces para los consumidores de servicios financieros de la base de la piramide (Spanish)

This case demonstrates some of the challenges base-of-the-pyramid (BoP) consumers face with the products and providers they use, and how access to effective non-judicial recourse options can help bridge gaps that are essential to building healthy financial inclusion in emerging markets and developing economies. ... See More +

Brief 88167 DEC 01, 2013

Chapman,Megan Swann; Mazer,Rafael Keenan French, English Disclosed

Making recourse work for base-of-the-pyramid financial consumers : Les recours : comment en faire beneficier les consommateurs de produits financiers au bas de la pyramide (French)

This case demonstrates some of the challenges base-of-the-pyramid (BoP) consumers face with the products and providers they use, and how access to effective non-judicial recourse options can help bridge gaps that are essential to building healthy financial inclusion in emerging markets and developing economies. ... See More +

Brief 88167 DEC 01, 2013

Chapman,Megan Swann; Mazer,Rafael Keenan Spanish, English Disclosed

Nicaragua - Diagnostic review of consumer protection in financial services : key findings and recommendations (Vol. 2) : Comparison with good practices (English)

In 2010, over 92 percent of the assets in the Nicaraguan financial system were concentrated in the banking sector, while microfinance managed over 5 percent, and all the remaining segments covered less than 3 percent. ... See More +

Working Paper 112702 DEC 01, 2011

Izaguirre Araujo,Juan Carlos; Rutman,Jose Isaac; Caal Catun,Byron Guillermo; Infante Barros,Juan Eduardo; Mazer,Rafael Keenan; Munster,Roberto Spanish Disclosed

Nicaragua - Diagnostic review of consumer protection in financial services : key findings and recommendations (Vol. 2) : Nicaragua - Diagnóstico de protección al consumidor en servicios financieros : comparación con buenas prácticas (Spanish)

In 2010, over 92 percent of the assets in the Nicaraguan financial system were concentrated in the banking sector, while microfinance managed over 5 percent, and all the remaining segments covered less than 3 percent. ... See More +

Working Paper 112702 DEC 01, 2011

Izaguirre Araujo,Juan Carlos; Rutman,Jose Isaac; Caal Catun,Byron Guillermo; Infante Barros,Juan Eduardo; Mazer,Rafael Keenan; Munster,Roberto English Disclosed

Nicaragua - Diagnostic review of consumer protection in financial services : key findings and recommendations : Key findings and recommendations (English)

In 2010, over 92 percent of the assets in the Nicaraguan financial system were concentrated in the banking sector, while microfinance managed over 5 percent, and all the remaining segments covered less than 3 percent. ... See More +

Working Paper 112702 DEC 01, 2011

Izaguirre Araujo,Juan Carlos; Rutman,Jose Isaac; Caal Catun,Byron Guillermo; Infante Barros,Juan Eduardo; Mazer,Rafael Keenan; Munster,Roberto Spanish Disclosed

Nicaragua - Diagnostic review of consumer protection in financial services : key findings and recommendations (Spanish)

In 2010, over 92 percent of the assets in the Nicaraguan financial system were concentrated in the banking sector, while microfinance managed over 5 percent, and all the remaining segments covered less than 3 percent. ... See More +

Working Paper 112702 DEC 01, 2011

Izaguirre Araujo,Juan Carlos; Rutman,Jose Isaac; Caal Catun,Byron Guillermo; Infante Barros,Juan Eduardo; Mazer,Rafael Keenan; Munster,Roberto English Disclosed

Incorporating consumer research into consumer protection policy making : Incorporar la investigacion del consumo a la formulacion de politicas de proteccion al consumidor (Spanish)

This focus note describes Consultative Group to Assist the Poorest (CGAP's) experience to date gathering qualitative and quantitative information directly from low-income consumers to inform financial consumer protection policy which financial services they use, how they choose among them, problems they experience, and perceptions of their rights and responsibilities. ... See More +

Brief 68067 NOV 01, 2011

Collins, Daryl; Jentzsch, Nicola; Mazer, Rafael Arabic, French, English Disclosed

Incorporating consumer research into consumer protection policy making : Utiliser les enquetes consommateurs pour orienter I'elaboration des politiques de protection des consommateurs (French)

This focus note describes Consultative Group to Assist the Poorest (CGAP's) experience to date gathering qualitative and quantitative information directly from low-income consumers to inform financial consumer protection policy which financial services they use, how they choose among them, problems they experience, and perceptions of their rights and responsibilities. ... See More +

Brief 68067 NOV 01, 2011

Collins, Daryl; Jentzsch, Nicola; Mazer, Rafael Spanish, Arabic, English Disclosed

Incorporating consumer research into consumer protection policy making (Arabic)

This focus note describes Consultative Group to Assist the Poorest (CGAP's) experience to date gathering qualitative and quantitative information directly from low-income consumers to inform financial consumer protection policy which financial services they use, how they choose among them, problems they experience, and perceptions of their rights and responsibilities. ... See More +

Brief 68067 NOV 01, 2011

Collins, Daryl; Jentzsch, Nicola; Mazer, Rafael Spanish, French, English Disclosed

Incorporating consumer research into consumer protection policy making (English)

This focus note describes Consultative Group to Assist the Poorest (CGAP's) experience to date gathering qualitative and quantitative information directly from low-income consumers to inform financial consumer protection policy which financial services they use, how they choose among them, problems they experience, and perceptions of their rights and responsibilities. ... See More +

Brief 68067 NOV 01, 2011

Collins, Daryl; Jentzsch, Nicola; Mazer, Rafael Spanish, Arabic, French Disclosed

Title Document Date Report No. Document Type Also available in
You get what you ask for : testing information disclosure in a multi-country study (English)
See More +
NOV 01, 2017 121110 Brief
Information disclosure and demand elasticity of financial products : evidence from a multi-country study (English)
See More +
OCT 04, 2017 WPS8210 Policy Research Working Paper
The power of standardization : testing information disclosure in a multi-country study (English)
See More +
OCT 01, 2017 120287 Brief
Financial (Dis-)information : evidence from a multi-country audit study (English)
See More +
JUL 19, 2016 WPS7750 Policy Research Working Paper
Competition in mobile financial services : lessons from Kenya and Tanzania (English)
See More +
JAN 01, 2016 103403 Working Paper
Financial disclosure in Mexico : evidence from an audit study (English)
See More +
JUL 01, 2014 90902 Brief
Financial (dis-)information : evidence from an audit study in Mexico (English)
See More +
JUN 01, 2014 WPS6902 Policy Research Working Paper
Making recourse work for base-of-the-pyramid financial consumers : Les recours : comment en faire bénéficier les consommateurs de produits financiers au bas de la pyramide (English)
See More +
DEC 01, 2013 88167 Brief Spanish, French
Making recourse work for base-of-the-pyramid financial consumers : Sistemas de recurso eficaces para los consumidores de servicios financieros de la base de la piramide (Spanish)
See More +
DEC 01, 2013 88167 Brief French, English
Making recourse work for base-of-the-pyramid financial consumers : Les recours : comment en faire beneficier les consommateurs de produits financiers au bas de la pyramide (French)
See More +
DEC 01, 2013 88167 Brief Spanish, English
Nicaragua - Diagnostic review of consumer protection in financial services : key findings and recommendations (Vol. 2) : Comparison with good practices (English)
See More +
DEC 01, 2011 112702 Working Paper Spanish
Nicaragua - Diagnostic review of consumer protection in financial services : key findings and recommendations (Vol. 2) : Nicaragua - Diagnóstico de protección al consumidor en servicios financieros : comparación con buenas prácticas (Spanish)
See More +
DEC 01, 2011 112702 Working Paper English
Nicaragua - Diagnostic review of consumer protection in financial services : key findings and recommendations : Key findings and recommendations (English)
See More +
DEC 01, 2011 112702 Working Paper Spanish
Nicaragua - Diagnostic review of consumer protection in financial services : key findings and recommendations (Spanish)
See More +
DEC 01, 2011 112702 Working Paper English
Incorporating consumer research into consumer protection policy making : Incorporar la investigacion del consumo a la formulacion de politicas de proteccion al consumidor (Spanish)
See More +
NOV 01, 2011 68067 Brief Arabic, French, English
Incorporating consumer research into consumer protection policy making : Utiliser les enquetes consommateurs pour orienter I'elaboration des politiques de protection des consommateurs (French)
See More +
NOV 01, 2011 68067 Brief Spanish, Arabic, English
Incorporating consumer research into consumer protection policy making (Arabic)
See More +
NOV 01, 2011 68067 Brief Spanish, French, English
Incorporating consumer research into consumer protection policy making (English)
See More +
NOV 01, 2011 68067 Brief Spanish, Arabic, French