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Trust, voice, and incentives : learning from local success stories in service delivery in the Middle East and North Africa (English)

This report examines the role of incentives, trust, and engagement as critical determinants of service delivery performance in MENA countries. Focusing on education and health, the report illustrates how the weak external and internal accountability undermines policy implementation and service delivery performance and how such a cycle of poor performance can be counteracted. ... See More +

Publication 95769 APR 01, 2015

Brixi,Hana; Lust,Ellen Marie; Woolcock,Michael Arabic Disclosed

Trust, voice, and incentives : learning from local success stories in service delivery in the Middle East and North Africa - overview (English)

The Middle East and North Africa (MENA) is a rising middle-income region, and its citizens rightly expect quality public services. Yet too often they experience disappointment; students attending local schools are insufficiently prepared for the 21st century economy, and those needing health care too often find that public clinics have no doctors or medicines. ... See More +

Working Paper 95737 APR 01, 2015

Brixi,Hana; Lust,Ellen Marie; Woolcock,Michael French, Arabic Disclosed

Trust, voice, and incentives : learning from local success stories in service delivery in the Middle East and North Africa - overview (Arabic)

The Middle East and North Africa (MENA) is a rising middle-income region, and its citizens rightly expect quality public services. Yet too often they experience disappointment; students attending local schools are insufficiently prepared for the 21st century economy, and those needing health care too often find that public clinics have no doctors or medicines. ... See More +

Working Paper 95737 APR 01, 2015

Brixi,Hana; Lust,Ellen Marie; Woolcock,Michael English, French Disclosed

Trust, voice, and incentives : learning from local success stories in service delivery in the Middle East and North Africa - overview : Confiance, voix au chapitre et mesures incitatives : tirer des lecons du succes dans la prestation de services au niveau local au Moyen-Orient et en Afrique du Nord - apercu (French)

The Middle East and North Africa (MENA) is a rising middle-income region, and its citizens rightly expect quality public services. Yet too often they experience disappointment; students attending local schools are insufficiently prepared for the 21st century economy, and those needing health care too often find that public clinics have no doctors or medicines. ... See More +

Working Paper 95737 APR 01, 2015

Brixi,Hana; Lust,Ellen Marie; Woolcock,Michael English, Arabic Disclosed

Trust, voice, and incentives : learning from local success stories in service delivery in the Middle East and North Africa : الثقة والصوت والحوافز: التعلم من قصص نجاح محليه عن تقديم الخدمات في منطقة الشرق الأوسط وشمال أفريقيا (Arabic)

This report examines the role of incentives, trust, and engagement as critical determinants of service delivery performance in MENA countries. Focusing on education and health, the report illustrates how the weak external and internal accountability undermines policy implementation and service delivery performance and how such a cycle of poor performance can be counteracted. ... See More +

Publication 95769 APR 01, 2015

Brixi,Hana; Lust,Ellen Marie; Woolcock,Michael English Disclosed