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Holding the state to account through citizen report cards in India (English)

When a government is indifferent, the initiative for change must come from civil society. Citizens who elect and pay for governments cannot and should not remain quiet when essential services are in disarray and public accountability is lacking. ... See More +

Working Paper 30824 MAY 01, 2004

Paul, Samuel

Making voice work : the report card on Banglalore's public service (English)

The author reports how a "report card" on public services in the Indian city of Bangalore was used by citizen groups to create greater public awareness about the poor performance of public service providers and to challenge them to be more efficient and responsive to their customers. ... See More +

Policy Research Working Paper WPS1921 MAY 31, 1998

Paul, Samuel

The urban age - innovations in urban management 3(4) (English)

Negotiating change: building local democracy in South Africa. Innovative urban management practices. Institutional behavior change in Tunisian municipalities. ... See More +

Newsletter 17449 JAN 31, 1996

Swilling, Mark; Cheema, G. Shabbir; Yacoob, May; Bendahmane, Diane; Paul, Samuel; Campbell, Tim; Katz, Travis; Serageldin, Mona; Kipta, Ewa; Fouad, Randa Disclosed

Does voice matter? : for public accountability, yes (English)

Recent theory posits that accountability in public service can be enhanced by the use of "exit" and a "voice" mechanisms. With exit mechanisms, users of public services can choose alternative sources of supply. ... See More +

Policy Research Working Paper WPS1388 DEC 31, 1994

Paul, Samuel

Strengthening public service accountability : a conceptual framework (English)

This discussion paper is part of a larger effort within the Bank to analyze and understand the problems of governance and accountability in developing countries as they are pre-requisites for the success of the Bank's investment lending and related assistance programs. ... See More +

Publication WDP136 NOV 30, 1991

Paul, Samuel

Accountability in public services : exit, voice and capture (English)

This paper develops a conceptual framework to analyze the problem of public service accountability in developing countries and to identify alternative ways to strengthen it. ... See More +

Policy Research Working Paper WPS614 MAR 31, 1991

Paul, Samuel

Assessment of the private sector : a case study and its methodological implications (English)

Reform of Ghana's macropolicies has helped to create a more favorable business environment and a "level playing field" for the private sector. At this point, instead of further refining its policies, Ghana should begin strengthening the institutions to implement them, and improving the channels of communication between government and the private sector. ... See More +

Publication WDP93 JUN 30, 1990

Paul, Samuel

Institutional reforms in sector adjustment operations : the World Bank's experience (English)

The purpose of this paper is to provide an overview of the institutional reforms in the World Bank's sector adjustment operations (SECALs) and to assess the Bank's experience in implementing them. ... See More +

Publication WDP92 JUN 30, 1990

Paul, Samuel

Institutional development in World Bank projects : a cross sectoral review (English)

As the scope of Bank work in institutional development ( ID ) widens, the design of ID in Bank projects needs to pay increased attention to several emerging problems and inconsistencies : a) without country specific sector ID strategy, there is no long term perspective to guide project design; b) uneven quality of institutional analysis and the limited attention to ID issues in economic and sector work can weaken the design process; c) the focus of ID work on project implementation limits concern for project sustainability; and d) more complex, sectorwide ID components call for more rather than less supervision. ... See More +

Policy Research Working Paper WPS392 APR 30, 1990

Paul, Samuel

Institutional reforms in sector adjustment operations : the World Bank's experience (English)

The purpose of this paper is to provide an overview of the institutional reforms in the World Bank's sector adjustment operations (SECALs) and to assess the Bank's experience in implementing them. ... See More +

Policy Research Working Paper WPS227 JUL 31, 1989

Paul, Samuel

Educating managers for business and government : a review of international experience (English)

Managers, in both the private and public sectors, are increasingly recognized as critical in the use of scarce resources for national development. ... See More +

Publication WDP54 JUN 30, 1989

Paul, Samuel; Ickis, John C.; Levitsky, Jacob

Assessment of the private sector : a case study and its methodological implications (English)

Reform of Ghana's macropolicies has helped to create a more favorable business environment and a "level playing field" for the private sector. At this point, instead of further refining its policies, Ghana should begin strengthening the institutions to implement them, and improving the channels of communication between government and the private sector. ... See More +

Policy Research Working Paper WPS199 MAY 31, 1989

Paul, Samuel

Educating managers for business and government : a review of international experience (English)

Managers, in both the private and public sectors, are increasingly recognized as critical in the use of scarce resources for national development. ... See More +

Policy Research Working Paper WPS126 NOV 30, 1988

Paul, Samuel; Ickis, John C.; Levitsky, Jacob

Emerging issues of privatization and the public sector (English)

Pressure to move toward privatization has mounted in the face of severe economic crises both in the developed and developing world. To date, the pace of privatization in the developing world has been slow and its impact modest. ... See More +

Policy Research Working Paper WPS80 SEP 30, 1988

Paul, Samuel

Community participation in development projects : the World Bank experience (English)

This paper reviews the World Bank's experience with community participation (CP) in a sample of its projects selected from three different sectors; urban housing, population, health and nutrition (PHN), and irrigation. ... See More +

Publication WDP6 FEB 28, 1987

Paul, Samuel

Title Document Date Report No. Document Type Also available in
Holding the state to account through citizen report cards in India (English)
See More +
MAY 01, 2004 30824 Working Paper
Making voice work : the report card on Banglalore's public service (English)
See More +
MAY 31, 1998 WPS1921 Policy Research Working Paper
The urban age - innovations in urban management 3(4) (English)
See More +
JAN 31, 1996 17449 Newsletter
Does voice matter? : for public accountability, yes (English)
See More +
DEC 31, 1994 WPS1388 Policy Research Working Paper
Strengthening public service accountability : a conceptual framework (English)
See More +
NOV 30, 1991 WDP136 Publication
Accountability in public services : exit, voice and capture (English)
See More +
MAR 31, 1991 WPS614 Policy Research Working Paper
Assessment of the private sector : a case study and its methodological implications (English)
See More +
JUN 30, 1990 WDP93 Publication
Institutional reforms in sector adjustment operations : the World Bank's experience (English)
See More +
JUN 30, 1990 WDP92 Publication
Institutional development in World Bank projects : a cross sectoral review (English)
See More +
APR 30, 1990 WPS392 Policy Research Working Paper
Institutional reforms in sector adjustment operations : the World Bank's experience (English)
See More +
JUL 31, 1989 WPS227 Policy Research Working Paper
Educating managers for business and government : a review of international experience (English)
See More +
JUN 30, 1989 WDP54 Publication
Assessment of the private sector : a case study and its methodological implications (English)
See More +
MAY 31, 1989 WPS199 Policy Research Working Paper
Educating managers for business and government : a review of international experience (English)
See More +
NOV 30, 1988 WPS126 Policy Research Working Paper
Emerging issues of privatization and the public sector (English)
See More +
SEP 30, 1988 WPS80 Policy Research Working Paper
Community participation in development projects : the World Bank experience (English)
See More +
FEB 28, 1987 WDP6 Publication