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From spreadsheets to suptech : technology solutions for market conduct supervision (English)

Effective and efficient market conduct supervision is critical to ensuring that financial consumers are protected from unfair business practices and provided with clear and relevant information. ... See More +

Working Paper 127577 JUN 01, 2018

Boeddu,Gian Luciano; Newbury,Laura Brix; Kachingwe,Nomsa Lutepo; De Souza Neves Lopes,Ligia; Randall,Douglas Disclosed

South Africa Retail Banking Diagnostic : Treating Customers Fairly in Relation to Transactional Accounts and Fixed Deposits (English)

At the request of the National Treasury of the Republic of South Africa, the World Bank Group (WBG) undertook a Retail Banking Diagnostic focusing on the provision of consumer transactional accounts and fixed deposits by retail banks in South Africa. ... See More +

Working Paper 129778 JUN 01, 2018

Boeddu,Gian Luciano; De Souza Neves Lopes,Ligia; Randall,Douglas Disclosed

Nigeria - Diagnostic review of financial consumer protection : key findings and recommendations (English)

The objective of the Diagnostic Review of Financial Consumer Protection in Nigeria is to assess the legal, regulatory, and institutional framework, industry practices and related new initiatives for Financial Consumer Protection (FCP) applicable to the banking, non-bank financial institution (NBFI) and payment sectors and develop prioritized and tailored recommendations aimed at supporting the Central Bank of Nigeria (CBN) in enhancing the FCP framework and its implementation. ... See More +

Working Paper 125964 JUN 01, 2017

Popovic,Andrej; De Souza Neves Lopes,Ligia; Traversa,Marco; Grady,Rosamund Clare; Melville,Douglas William Disclosed