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Change management that works : making impacts in challenging environments (English)

Achieving better governance has been a central problem for development. When public services are not delivered as intended, reform action becomes necessary and that involves deliberate activities to change laws, structures, and processes to improve public sector performance and benefit public service users. ... See More +

Policy Research Working Paper WPS8265 DEC 06, 2017

April,Leah; Ariadharma,Erwin; So,Sokbunthoeun; Hughes,Caroline Sian Disclosed