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Good practices for financial consumer protection : 2017 edition (English)

Over the past decade, financial consumer protection has become an increasingly mainstream priority for policymakers. A strong consumer protection regime is key to ensuring that expanded access to financial services benefits consumers, enabling them to make well-informed decisions on how best to use financial services, building trust in the formal financial sector, and contributing to healthy and competitive financial markets. ... See More +

Working Paper 122011 DEC 12, 2017

Chien,Jennifer; Dias,Denise Leite; Grist,Charles Michael; Stewart,Fiona Elizabeth; Symonds,Richard L.; Natarajan,Harish; Zottel,Siegfried; Traversa,Marco; Holtzer,Peter Disclosed

El Salvador- Financial sector assessment program : financial infrastructure (English)

This note was prepared in the context of a World Bank Financial Sector Assessment Program (FSAP) mission in El Salvador in March 2016. Since the last FSAP, the national payments system (NPS) has consolidated and expanded. ... See More +

Working Paper 112980 NOV 01, 2016

Pollner,John Daniel; Reddy,Rekha; Chimienti,Maria Teresa; Dias,Denise Leite; Loladze,Tamuna; Montes,Fredesvinda; Clavijo Munoz,Mateo; Rutman,Jose Isaac; Caceres,Monica C. Disclosed

El Salvador- Financial sector assessment program : financial inclusion (English)

This Technical Note was prepared in the context of a World Bank Financial Sector Assessment Program mission in the Republic of El Salvador in March 2016. ... See More +

Working Paper 112983 NOV 01, 2016

Pollner,John Daniel; Reddy,Rekha; Chimienti,Maria Teresa; Dias,Denise Leite; Loladze,Tamuna; Montes,Fredesvinda; Clavijo Munoz,Mateo; Rutman,Jose Isaac; Caceres,Monica C. Disclosed

Implementing consumer protection in emerging markets and developing economies : a technical guide for bank supervisors : Aplicacion de la proteccion del consumidor en las economias de mercados emergentes y en desarrollo : guia tecnica para supervisores bancarios (Spanish)

Financial consumer protection regulation reflects the regulator's and policy makers' concerns with the relationship between financial institutions and their clients. ... See More +

Working Paper 95389 AUG 16, 2013

Dias, Denise Arabic, Russian, French, Chinese, English Disclosed

Implementing consumer protection in emerging markets and developing economies : a technical guide for bank supervisors (English)

Financial consumer protection regulation reflects the regulator's and policy makers' concerns with the relationship between financial institutions and their clients. ... See More +

Working Paper 95389 AUG 16, 2013

Dias, Denise Spanish, Arabic, Russian, French, Chinese Disclosed

Implementing consumer protection in emerging markets and developing economies : a technical guide for bank supervisors : Mise en oeuvre de la protection des consommateurs dans les pays emergents et en developpement : manuel technique pour les autorites bancaires (French)

Financial consumer protection regulation reflects the regulator's and policy makers' concerns with the relationship between financial institutions and their clients. ... See More +

Working Paper 95389 AUG 16, 2013

Dias, Denise Spanish, Arabic, Russian, Chinese, English Disclosed

Implementing consumer protection in emerging markets and developing economies : a technical guide for bank supervisors (Chinese)

Financial consumer protection regulation reflects the regulator's and policy makers' concerns with the relationship between financial institutions and their clients. ... See More +

Working Paper 95389 AUG 16, 2013

Dias, Denise Spanish, Arabic, Russian, French, English Disclosed

Implementing consumer protection in emerging markets and developing economies : a technical guide for bank supervisors (Arabic)

Financial consumer protection regulation reflects the regulator's and policy makers' concerns with the relationship between financial institutions and their clients. ... See More +

Working Paper 95389 AUG 16, 2013

Dias, Denise Spanish, Russian, French, Chinese, English Disclosed

Implementing consumer protection in emerging markets and developing economies : a technical guide for bank supervisors (Russian)

Financial consumer protection regulation reflects the regulator's and policy makers' concerns with the relationship between financial institutions and their clients. ... See More +

Working Paper 95389 AUG 16, 2013

Dias, Denise Spanish, Arabic, French, Chinese, English Disclosed

Malawi - Diagnostic review of consumer protection and financial literacy : Key findings and recommendations (English)

According to FinScope surveys in 2008 and 2014, the number of financially included adult Malawians grew from 45 percent to 49 percent, and the proportion of adults using formal banking services expanded from 19 percent to 27 percent. ... See More +

Working Paper 111630 MAY 01, 2012

Izaguirre Araujo,Juan Carlos; Haythorne,Eric G.; Grady,Rosamund Clare; Dias,Denise Leite Disclosed

Bank agents : risk management, mitigation, and supervision (Arabic)

The use of bank agents has the potential to significantly increase financial access by poor and underserved populations to a range of formal financial services, including savings, payments and transfers, and insurance. ... See More +

Brief 68068 JAN 01, 2012

Lauer, Kate; Dias, Denise; Tarazi, Michael Spanish, French, Chinese, English Disclosed

Bank agents : risk management, mitigation, and supervision (Chinese)

The use of bank agents has the potential to significantly increase financial access by poor and underserved populations to a range of formal financial services, including savings, payments and transfers, and insurance. ... See More +

Brief 68068 DEC 01, 2011

Lauer, Kate; Dias, Denise; Tarazi, Michael Spanish, Arabic, French, English Disclosed

Bank agents : risk management, mitigation, and supervision : Détaillants bancaires : gestion des risques, réduction des risques et contrôle (French)

The use of bank agents has the potential to significantly increase financial access by poor and underserved populations to a range of formal financial services, including savings, payments and transfers, and insurance. ... See More +

Brief 68068 DEC 01, 2011

Lauer, Kate; Dias, Denise; Tarazi, Michael Spanish, Arabic, Chinese, English Disclosed

Bank agents : risk management, mitigation, and supervision (English)

The use of bank agents has the potential to significantly increase financial access by poor and underserved populations to a range of formal financial services, including savings, payments and transfers, and insurance. ... See More +

Brief 68068 DEC 01, 2011

Lauer, Kate; Dias, Denise; Tarazi, Michael Spanish, Arabic, French, Chinese Disclosed

Bank agents : risk management, mitigation, and supervision (Spanish)

The use of bank agents has the potential to significantly increase financial access by poor and underserved populations to a range of formal financial services, including savings, payments and transfers, and insurance. ... See More +

Brief 68068 DEC 01, 2011

Lauer, Kate; Dias, Denise; Tarazi, Michael Arabic, French, Chinese, English Disclosed

CGAP G2P research project : Brazil country report (English)

This report summarizes the findings of research conducted in Brazil on the business case for shifting Bolsa Família payments to a bank account-based (financially inclusive) payment scheme, from the standpoint of the payer bank, the recipients, and the program itself. ... See More +

Working Paper 68093 OCT 30, 2011

Dias, Denise Disclosed

CGAP G2P research project : Colombia country report (English)

This report summarizes the findings of research conducted in Colombia on the business case for shifting Familias payments to a financially inclusive scheme linked to bank accounts. ... See More +

Working Paper 68095 SEP 22, 2011

Dias, Denise Disclosed

CGAP G2P research project : Mexico country report (English)

This report summarizes the findings of research conducted in Mexico on the business case for shifting Oportunidades payments to a financially inclusive scheme, from the standpoint of the payer bank, the recipients, and the program itself. ... See More +

Working Paper 68094 JAN 01, 2011

Dias, Denise Disclosed

Protecting branchless banking consumers : policy objectives and regulatory options (Arabic)

In ever larger numbers, poor people in developing and emerging market countries are accessing financial services offered by formal providers outside of traditional bank branches. ... See More +

Brief 70475 OCT 01, 2010

Dias,Denise Leite; Mckee,Katharine Spanish, French, Chinese, English Disclosed

Protecting branchless banking consumers : policy objectives and regulatory options : Protección de los consumidores de la banca sin sucursales : objetivos de políticas y opciones de reglamentación (Spanish)

In ever larger numbers, poor people in developing and emerging market countries are accessing financial services offered by formal providers outside of traditional bank branches. ... See More +

Brief 70475 SEP 01, 2010

Dias,Denise Leite; Mckee,Katharine Arabic, French, Chinese, English Disclosed

Title Document Date Report No. Document Type Also available in
Good practices for financial consumer protection : 2017 edition (English)
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DEC 12, 2017 122011 Working Paper
El Salvador- Financial sector assessment program : financial infrastructure (English)
See More +
NOV 01, 2016 112980 Working Paper
El Salvador- Financial sector assessment program : financial inclusion (English)
See More +
NOV 01, 2016 112983 Working Paper
Implementing consumer protection in emerging markets and developing economies : a technical guide for bank supervisors : Aplicacion de la proteccion del consumidor en las economias de mercados emergentes y en desarrollo : guia tecnica para supervisores bancarios (Spanish)
See More +
AUG 16, 2013 95389 Working Paper Arabic, Russian, French, Chinese, English
Implementing consumer protection in emerging markets and developing economies : a technical guide for bank supervisors (English)
See More +
AUG 16, 2013 95389 Working Paper Spanish, Arabic, Russian, French, Chinese
Implementing consumer protection in emerging markets and developing economies : a technical guide for bank supervisors : Mise en oeuvre de la protection des consommateurs dans les pays emergents et en developpement : manuel technique pour les autorites bancaires (French)
See More +
AUG 16, 2013 95389 Working Paper Spanish, Arabic, Russian, Chinese, English
Implementing consumer protection in emerging markets and developing economies : a technical guide for bank supervisors (Chinese)
See More +
AUG 16, 2013 95389 Working Paper Spanish, Arabic, Russian, French, English
Implementing consumer protection in emerging markets and developing economies : a technical guide for bank supervisors (Arabic)
See More +
AUG 16, 2013 95389 Working Paper Spanish, Russian, French, Chinese, English
Implementing consumer protection in emerging markets and developing economies : a technical guide for bank supervisors (Russian)
See More +
AUG 16, 2013 95389 Working Paper Spanish, Arabic, French, Chinese, English
Malawi - Diagnostic review of consumer protection and financial literacy : Key findings and recommendations (English)
See More +
MAY 01, 2012 111630 Working Paper
Bank agents : risk management, mitigation, and supervision (Arabic)
See More +
JAN 01, 2012 68068 Brief Spanish, French, Chinese, English
Bank agents : risk management, mitigation, and supervision (Chinese)
See More +
DEC 01, 2011 68068 Brief Spanish, Arabic, French, English
Bank agents : risk management, mitigation, and supervision : Détaillants bancaires : gestion des risques, réduction des risques et contrôle (French)
See More +
DEC 01, 2011 68068 Brief Spanish, Arabic, Chinese, English
Bank agents : risk management, mitigation, and supervision (English)
See More +
DEC 01, 2011 68068 Brief Spanish, Arabic, French, Chinese
Bank agents : risk management, mitigation, and supervision (Spanish)
See More +
DEC 01, 2011 68068 Brief Arabic, French, Chinese, English
CGAP G2P research project : Brazil country report (English)
See More +
OCT 30, 2011 68093 Working Paper
CGAP G2P research project : Colombia country report (English)
See More +
SEP 22, 2011 68095 Working Paper
CGAP G2P research project : Mexico country report (English)
See More +
JAN 01, 2011 68094 Working Paper
Protecting branchless banking consumers : policy objectives and regulatory options (Arabic)
See More +
OCT 01, 2010 70475 Brief Spanish, French, Chinese, English
Protecting branchless banking consumers : policy objectives and regulatory options : Protección de los consumidores de la banca sin sucursales : objetivos de políticas y opciones de reglamentación (Spanish)
See More +
SEP 01, 2010 70475 Brief Arabic, French, Chinese, English