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Rapid feedback : the role of community scorecards in improving service delivery (English)

Social accountability tools are increasingly recognized as a means of improving service delivery and governance in World Bank-supported projects. ... See More +

Working Paper 88497 JAN 01, 2014

Post, David; Agarwal, Sanjay; Venugopal, Varsha Disclosed

Citizen report cards : monitoring citizen perspectives to improve service delivery (English)

The delivery of public services in many developing countries is often inefficient and inadequate, marked by nonresponsive agencies and political leadership as well as corruption. ... See More +

80449 JAN 01, 2013

Agarwal,Sanjay; Post,David; Venugopal,Varsha Disclosed

Georgia - BEEPS at a glance (English)

The EBRD-World Bank Business Environment and Enterprise Performance Survey (BEEPS) is a joint initiative of the European Bank for Reconstruction and Development (EBRD) and the World Bank. ... See More +

Brief 69183 JAN 01, 2012

Agarwal, Sanjay; Post, David Disclosed

Citizen charters : enhancing service delivery through accountability (English)

Improving the quality of service delivery is a challenge in many developing countries. Citizens often find it difficult to hold government and other service providers accountable, precisely because they are not aware of the procedures and expectations that govern service providers' conduct in the realm of service delivery. ... See More +

Working Paper 63890 AUG 17, 2011

Post, David; Agarwal, Sanjay Disclosed

Citizen Service centers : enhancing access, improving service delivery, and reducing corruption (English)

In many developing countries, citizens are often required to visit multiple locations to access government services, and they may receive little or no information about public services or service delivery standards. ... See More +

Working Paper 63891 AUG 17, 2011

Post, David; Agarwal, Sanjay Disclosed

Feedback matters : designing effective grievance redress mechanisms for bank-financed projects : The theory of grievance redress (English)

This note aims to provide project teams with a better understanding of Grievance Redress Mechanisms (GRMs) so that they can help borrowers design GRMs that effectively collect and respond to stakeholders' inquiries, suggestions, concerns, and complaints. ... See More +

Brief 63910 JAN 01, 2011

Post, David; Agarwal, Sanjay Disclosed

Feedback matters : designing effective grievance redress mechanisms for bank-financed projects (Vol. 2) : The practice of grievance redress (English)

This note aims to provide project teams with a better understanding of Grievance Redress Mechanisms (GRMs) so that they can help borrowers design GRMs that effectively collect and respond to stakeholders' inquiries, suggestions, concerns, and complaints. ... See More +

Brief 63910 JAN 01, 2011

Post, David; Agarwal, Sanjay Disclosed

Innovations for sustainable infrastructure : experience from Azerbaijan Rural Investment Project (AZRIP) (English)

Over the past decade plus, Community Driven Development (CDD) has proven to be an effective strategy for promoting the development of small-scale infrastructure. ... See More +

Brief 54687 APR 01, 2010

Post, David; Ishihara, Satoshi Disclosed

Social development and mining : reducing risk, improving governance, and contributing to local development (English)

When the price of commodities inevitably rebounds in the future, mineral rich countries will be presented with a major opportunity to harness the power of mining revenues for sustainable development. ... See More +

Brief 51407 JUL 01, 2009

Post, David Disclosed

Striking a balance : integrating community priorities and natural resource management in CDD operations (English)

As environmental issues have been thrust to the forefront of the development agenda in recent years, Community Driven Development (CDD) operations potentially represent an attractive option for advancing Natural Resource Management (NRM) objectives. ... See More +

Brief 51405 JAN 01, 2009

Post, David Disclosed

For the people, by the people : community participation, voice and representation in CDD and NRM operations (English)

To remain true to their participatory principles, effective Community Driven Development CDD interventions must not only target the right communities, but also put measures in place that ensure that representative decision-making processes drive all phases of the operation. ... See More +

Brief 51406 JAN 01, 2009

Post, David Disclosed

The security sector and poverty reduction strategies (English)

In conflict-affected countries, insecurity can worsen the incidence of poverty, undercut the delivery of basic services, and leave segments of the population chronically vulnerable. ... See More +

Brief 44854 JUL 01, 2008

Carrington, Tim; Post, David Disclosed

Money matters : designing effective CDD disbursement mechanisms (English)

This note concerns one of the key challenges associated with Community Driven Development (CDD) approaches is how to disburse funds to communities in an efficient and transparent way. ... See More +

Brief 43094 FEB 01, 2008

Post, David; Disclosed

CDD and elite capture : reframing the conversation (English)

Power over local decision making has been always been, and continues to be, concentrated among elites. Indeed, even in developed countries where democracy is well established, elites have disproportionate influence over community decisions. ... See More +

Brief 43083 FEB 01, 2008

Post, David; Disclosed

Community impact : demonstrating results to clients (English)

Many Community Driven Development (CDD) goals, such as increasing social capital and participation, are difficult to measure. It can therefore be challenging for task teams to demonstrate the benefits of CDD projects to clients. ... See More +

Brief 43087 FEB 01, 2008

Post, David; Disclosed

Clarifying challenges in conflict and post-conflict settings (English)

In order to overcome the challenges posed by conflict and post-conflict environments, task teams must develop a strong understanding of countries' social and political context, and the corresponding risks which they present. ... See More +

Brief 43084 FEB 01, 2008

Post, David; Disclosed

Title Document Date Report No. Document Type Also available in
Rapid feedback : the role of community scorecards in improving service delivery (English)
See More +
JAN 01, 2014 88497 Working Paper
Citizen report cards : monitoring citizen perspectives to improve service delivery (English)
See More +
JAN 01, 2013 80449
Georgia - BEEPS at a glance (English)
See More +
JAN 01, 2012 69183 Brief
Citizen charters : enhancing service delivery through accountability (English)
See More +
AUG 17, 2011 63890 Working Paper
Citizen Service centers : enhancing access, improving service delivery, and reducing corruption (English)
See More +
AUG 17, 2011 63891 Working Paper
Feedback matters : designing effective grievance redress mechanisms for bank-financed projects : The theory of grievance redress (English)
See More +
JAN 01, 2011 63910 Brief
Feedback matters : designing effective grievance redress mechanisms for bank-financed projects (Vol. 2) : The practice of grievance redress (English)
See More +
JAN 01, 2011 63910 Brief
Innovations for sustainable infrastructure : experience from Azerbaijan Rural Investment Project (AZRIP) (English)
See More +
APR 01, 2010 54687 Brief
Social development and mining : reducing risk, improving governance, and contributing to local development (English)
See More +
JUL 01, 2009 51407 Brief
Striking a balance : integrating community priorities and natural resource management in CDD operations (English)
See More +
JAN 01, 2009 51405 Brief
For the people, by the people : community participation, voice and representation in CDD and NRM operations (English)
See More +
JAN 01, 2009 51406 Brief
The security sector and poverty reduction strategies (English)
See More +
JUL 01, 2008 44854 Brief
Money matters : designing effective CDD disbursement mechanisms (English)
See More +
FEB 01, 2008 43094 Brief
CDD and elite capture : reframing the conversation (English)
See More +
FEB 01, 2008 43083 Brief
Community impact : demonstrating results to clients (English)
See More +
FEB 01, 2008 43087 Brief
Clarifying challenges in conflict and post-conflict settings (English)
See More +
FEB 01, 2008 43084 Brief