Documents & Reports

Search / Browse Documents


  

REFINE BY:

Specific Document Date Range

See More +
See More +
  • Showing 1 - 20 of 31 results
  • Display results in sets of
  • 10
  • 20
  • 50
Download To Excel [x]
West Bank and Gaza - MIDDLE EAST AND NORTH AFRICA- P159258- GZ-Third Municipal Development Project - Procurement Plan (English)

Procurement Plan STEP24334 SEP 10, 2019

Ahmed Zayed Disclosed

Disclosable Version of the ISR - Citizen-Centric Service Delivery Project - P151972 - Sequence No : 09 (English)

Implementation Status and Results Report ISR37985 AUG 26, 2019

Hasnain,Zahid Disclosed

West Bank and Gaza - MIDDLE EAST AND NORTH AFRICA- P159258- GZ-Third Municipal Development Project - Procurement Plan (English)

Procurement Plan STEP22153 JUN 29, 2019

Ahmed Zayed Disclosed

West Bank and Gaza - MIDDLE EAST AND NORTH AFRICA- P159258- GZ-Third Municipal Development Project - Procurement Plan (English)

Procurement Plan STEP19857 APR 18, 2019

Ahmed Zayed Disclosed

Disclosable Version of the ISR - Citizen-Centric Service Delivery Project - P151972 - Sequence No : 08 (English)

Implementation Status and Results Report ISR35392 JAN 10, 2019

Hasnain,Zahid Disclosed

Disclosable Restructuring Paper - Citizen-Centric Service Delivery Project - P151972 (English)

Project Paper RES26487 SEP 28, 2018

Hasnain,Zahid Disclosed

Disclosable Version of the ISR - GZ-Second Municipal Development Project - P127163 - Sequence No : 10 (English)

Implementation Status and Results Report ISR28182 OCT 27, 2017

Hamilton,Ellen Disclosed

The performance of Palestinian local governments : an assessment of service delivery outcomes and performance drivers in the West Bank and Gaza (English)

Palestinian local governments represent a key pillar of the future Palestinian state. Predating the Palestinian Authority, many have long and proud histories, including some of the oldest inhabited cities in the world. ... See More +

Working Paper ACS22456 JUN 15, 2017

Aida,Yahia Ziad Abuhashem; Abdelrazek,Rafeef; Paluszek,Anna Ewa; Blattner,Adrian David Raimund; Philipp,Bjorn; Rafeef Abdel Razek Disclosed

Middle East and North Africa Citizen Engagement : KTF Middle East and North Africa Citizen Engagement TA (English)

More than 1.2 billion people live in places affected by fragility, conflict and violence. Established in 2009, the Korea Trust Fund (KTF) for Economic and Peace-building Transitions has been instrumental in supporting innovative approaches to the challenges in fragile and conflict-affected environments. ... See More +

Working Paper ACS21818 JUN 13, 2017

Disclosed

The city of Pancevo’s citizen service center, Serbia : streamlining service delivery and fostering inclusion at the municipal level (English)

Ova studija slučaja pruža pregled Gradskog uslužnog centra u Pančevu (GUC) koji, od uspostavljanja 2009. godine, pruža čitav niz opštinskih usluga građanima pod istim krovom. ... See More +

Brief 117080 JUN 01, 2017

Pfeil,Helene; Agarwal,Sanjay; Schott,Berenike Laura; Johns,Kimberly D. Serbian Disclosed

The city of Pancevo’s citizen service center, Serbia : streamlining service delivery and fostering inclusion at the municipal level : Gradski uslužni centar Grada Pančeva, Srbija : jednostavnije pružanje usluga i podsticanje inkluzije na lokalnom nivou (Serbian)

Ova studija slučaja pruža pregled Gradskog uslužnog centra u Pančevu (GUC) koji, od uspostavljanja 2009. godine, pruža čitav niz opštinskih usluga građanima pod istim krovom. ... See More +

Brief 117080 JUN 01, 2017

Pfeil,Helene; Agarwal,Sanjay; Schott,Berenike Laura; Johns,Kimberly D. English Disclosed

Municipal citizen service centers in Southeastern Europe : survey results on success factors, challenges, and the human rights approach of municipal one-stop shops in the Western Balkans (English)

This report presents the results of an online survey administered in six southeastern European countries: Albania, Bosnia and Herzegovina, Kosovo, Macedonia, Montenegro and Serbia. ... See More +

Brief 117084 JUN 01, 2017

Pfeil,Helene; Agarwal,Sanjay; Schott,Berenike Laura Disclosed

Human rights-based assessment tool for citizen service centers : moving toward a rights-based approach in design, strategy, and implementation (English)

This note provides practical advice on how to adopt a human rights-based assessment for the design, strategy, and implementation of service delivery by citizen service centers. ... See More +

Brief 117083 JUN 01, 2017

Pfeil,Helene; Schott,Berenike Laura; Agarwal,Sanjay Disclosed

Citizen service centers in Kenya : the role of Huduma Centers in advancing citizen-centered service delivery in a context of devolution and digitization (English)

This case study analyzes the Huduma Kenya program, under which the Government of Kenya is advancing citizen-centered public service delivery through a variety of channels, including deploying digital technology and establishing citizen service centers across the country. ... See More +

Brief 117082 JUN 01, 2017

Firestone,Rachel Sohn; Schott,Berenike Laura; Kinuthia,John Muratha; Omollo,Annette; Agarwal,Sanjay; Pfeil,Helene; Johns,Kimberly D.; Kumagai,Saki Disclosed

One-stop shops in Vietnam : changing the face of public administration for citizens and businesses through a single door to multiple services (English)

This case study analyzes the development of one-stop shops in the Socialist Republic of Vietnam, from inception of the first one in Ho Chi Minh City in 1995 through the full roll out of this model of integrated service delivery across the country, beginning in 2003. ... See More +

Brief 117081 JUN 01, 2017

Blunt,Melvyn; Davidsen,Soren; Agarwal,Sanjay; Pfeil,Helene; Schott,Berenike Laura Disclosed

Recent developments and key considerations impacting the operations of one-stop shops for citizens : a summary of major trends and a design guide for citizen service centers (English)

Countries across the globe are establishing new and improving existing citizen service centers (CSCs) to better serve their citizens. This note provides an overview of recent developmentsimpacting CSC operations as well as a CSC design guide meant to summarize essential issues that managers looking to establish CSCs may wish to consider. ... See More +

Brief 117079 JUN 01, 2017

Pfeil,Helene; Schott,Berenike Laura; Agarwal,Sanjay Disclosed

West Bank and Gaza - GZ-Second Municipal Development Project : P127163 - Implementation Status Results Report : Sequence 09 (English)

Implementation Status and Results Report ISR27437 APR 14, 2017

Hamilton,Ellen Disclosed

West Bank and Gaza - GZ-Second Municipal Development Project : P127163 - Implementation Status Results Report : Sequence 08 (English)

Implementation Status and Results Report ISR25439 NOV 07, 2016

Hamilton,Ellen

Concept Project Information Document-Integrated Safeguards Document - Public Services Reform Program - P157823 (English)

Project Information and Integrated Safeguards Data Sheet PIDISDSC17450 JUN 16, 2016

ChiaraBronchi

West Bank and Gaza - GZ-Second Municipal Development Project : P127163 - Implementation Status Results Report : Sequence 07 (English)

Implementation Status and Results Report ISR21639 MAY 19, 2016

Brotsis,Christianna Johnnides

Title Document Date Report No. Document Type Also available in
West Bank and Gaza - MIDDLE EAST AND NORTH AFRICA- P159258- GZ-Third Municipal Development Project - Procurement Plan (English)
See More +
SEP 10, 2019 STEP24334 Procurement Plan
Disclosable Version of the ISR - Citizen-Centric Service Delivery Project - P151972 - Sequence No : 09 (English)
See More +
AUG 26, 2019 ISR37985 Implementation Status and Results Report
West Bank and Gaza - MIDDLE EAST AND NORTH AFRICA- P159258- GZ-Third Municipal Development Project - Procurement Plan (English)
See More +
JUN 29, 2019 STEP22153 Procurement Plan
West Bank and Gaza - MIDDLE EAST AND NORTH AFRICA- P159258- GZ-Third Municipal Development Project - Procurement Plan (English)
See More +
APR 18, 2019 STEP19857 Procurement Plan
Disclosable Version of the ISR - Citizen-Centric Service Delivery Project - P151972 - Sequence No : 08 (English)
See More +
JAN 10, 2019 ISR35392 Implementation Status and Results Report
Disclosable Restructuring Paper - Citizen-Centric Service Delivery Project - P151972 (English)
See More +
SEP 28, 2018 RES26487 Project Paper
Disclosable Version of the ISR - GZ-Second Municipal Development Project - P127163 - Sequence No : 10 (English)
See More +
OCT 27, 2017 ISR28182 Implementation Status and Results Report
The performance of Palestinian local governments : an assessment of service delivery outcomes and performance drivers in the West Bank and Gaza (English)
See More +
JUN 15, 2017 ACS22456 Working Paper
Middle East and North Africa Citizen Engagement : KTF Middle East and North Africa Citizen Engagement TA (English)
See More +
JUN 13, 2017 ACS21818 Working Paper
The city of Pancevo’s citizen service center, Serbia : streamlining service delivery and fostering inclusion at the municipal level (English)
See More +
JUN 01, 2017 117080 Brief Serbian
The city of Pancevo’s citizen service center, Serbia : streamlining service delivery and fostering inclusion at the municipal level : Gradski uslužni centar Grada Pančeva, Srbija : jednostavnije pružanje usluga i podsticanje inkluzije na lokalnom nivou (Serbian)
See More +
JUN 01, 2017 117080 Brief English
Municipal citizen service centers in Southeastern Europe : survey results on success factors, challenges, and the human rights approach of municipal one-stop shops in the Western Balkans (English)
See More +
JUN 01, 2017 117084 Brief
Human rights-based assessment tool for citizen service centers : moving toward a rights-based approach in design, strategy, and implementation (English)
See More +
JUN 01, 2017 117083 Brief
Citizen service centers in Kenya : the role of Huduma Centers in advancing citizen-centered service delivery in a context of devolution and digitization (English)
See More +
JUN 01, 2017 117082 Brief
One-stop shops in Vietnam : changing the face of public administration for citizens and businesses through a single door to multiple services (English)
See More +
JUN 01, 2017 117081 Brief
Recent developments and key considerations impacting the operations of one-stop shops for citizens : a summary of major trends and a design guide for citizen service centers (English)
See More +
JUN 01, 2017 117079 Brief
West Bank and Gaza - GZ-Second Municipal Development Project : P127163 - Implementation Status Results Report : Sequence 09 (English)
See More +
APR 14, 2017 ISR27437 Implementation Status and Results Report
West Bank and Gaza - GZ-Second Municipal Development Project : P127163 - Implementation Status Results Report : Sequence 08 (English)
See More +
NOV 07, 2016 ISR25439 Implementation Status and Results Report
Concept Project Information Document-Integrated Safeguards Document - Public Services Reform Program - P157823 (English)
See More +
JUN 16, 2016 PIDISDSC17450 Project Information and Integrated Safeguards Data Sheet
West Bank and Gaza - GZ-Second Municipal Development Project : P127163 - Implementation Status Results Report : Sequence 07 (English)
See More +
MAY 19, 2016 ISR21639 Implementation Status and Results Report