This annual report of the Grievance Redress Service (GRS) provides an overview of cases and activities during the calendar year 2017, the third year of operation of the GRS.
... See More + As the GRS has become more familiar to people affected by World Bank-supported projects, the number of complaints brought to the GRS has increased steadily. Data show that complaints are being addressed and that the GRS is an accessible tool that is helping to strengthen the World Bank’s accountability and responsiveness. The data also demonstrate that three years into its operations, the GRS has grown into an effective service available to project-affected people to raise concerns, and have them promptly evaluated and addressed in accordance with the standards set forth in the World Bank’s environmental and social policies. In 2017, the GRS received 115 complaints, out of which 74 pertained to environmental and social safeguard issues in World Bank-financed projects. The remainder of the complaints related either to procurement matters, which the GRS forwarded to the relevant procurement teams for response, or to fraud and corruption, which were referred to the Institutional Integrity unit (INT). Twenty-six of the complaints received in 2017 were referred to the GRS by project teams, INT, or communications staff, in accordance with the 2017 GRS Procedure. In the previous year, the GRS received 77 complaints, of which 45 related to environmental and social safeguard issues. In 2017, the grievances in four cases were resolved. Three cases were closed for lack of information, 16 were deemed inadmissible, four were under initial review, and 47 were still in the process of being addressed as of the close of the year, with work ongoing in developing or implementing solutions to the grievances. Most of complaints related to transport sector operations; followed by social, urban and rural development; energy and extractives; and water sector operations. Grievances primarily related to issues of land acquisition and resettlement, community and worker health and safety in construction sites, and labor. The majority of complaints were related to operations in the South Asia and Africa regions.
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The objective of the Amaravati Sustainable Capital City Development Project is to provide select urban infrastructure in designated locations of Amaravati Capital City, and to support the initial development of its institutional and governance structure.
... See More + Some of the negative impacts are include: (i) loss of houses, common property resources such as places of worship, drinking water sources, burial / cremation areas, etc.; (ii) loss of land; (iii) loss of trees/ topes; (iv) loss of structure; (v) resident house owner irrespective of legal status; (vi) affected family without homestead land residing in the area as on the date of census survey; (vii) cattle shed / petty shop; (viii) all affected families / tenants irrespective of legal status; (ix) crop; (x) unidentified impacts; Some of the mitigation measures are include: (i) The value of the returnable plot is expected to be higher than that of the land surrendered and to continue to increase further in value as development of the Capital City progresses; (ii) The compensation also includes a cash component, intended to cover costs of construction of replacement housing, and a rental allowance for relocation pending construction of replacement housing; (iii) concerninglandless laborers is therefore the extent to which alternative sources of income are available locally to replace the loss of income from agricultural jobs; (iv) people who are occupying agricultural lands will receive smaller size returnable plots and pensions, as per LPS; (v) all affected common property resources will be reconstructed/ alternative arrangements will be provided for in consultation with stakeholders; (vi) demand for payment of prevailing market price for the land to be acquired; (vii) skill development centre to be started at the earliest and to give priority in jobs in Capital region; (viii) Government to take steps for giving skill development and other measures to be taken up for creating livelihood opportunities;
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The development objective of the Amaravati Sustainable Capital City Development Project (ASCCDP) for India is to provide select urban infrastructure in designated locations ofAmaravati Capital City, and to support the initial development of its institutional and governance structure.
... See More + The ASCCDP has five main components, as follows: (i) Basic Urban and Pro-poor Infrastructure Component, which will support the implementation of priority transport corridors and integration of 25 villages into the Amaravati Capital City development, by financing the construction of a priority road network and the upgrading of infrastructure in selected villages (e.g. water supply, sewage, village roads, and drainage); (ii) Green Climate Resilient Infrastructure, which will help build sustainability and climate resilience in Amaravati Capital City by supporting its integration with the natural surroundings, riverfront, and greenery; (iii) Citizen Benefit Sharing component, which will support government’s efforts to implement benefit sharing measures for the residents of the capital city area, including but not limited to, training programs for farmers, landless families and other stakeholders, skill building programs, which will allow capital city residents to access jobs and new economic opportunities emerging in an urban context; (iv) Institutional and Fiscal Development, which will support government efforts to develop local government institutions and governance systems; and, (v) Project Management and Implementation Support.
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The development objective of the Jharkhand Municipal Development Project for India is to improve urban service delivery and urban management capacity in participating urban local bodies.
... See More + Some of the negative impacts and mitigation measures include:(i) one-month advance notice to demolish the affected residential structure; (ii) compensation at market value for the affected commercial structure; (iii) right to salvage the affected material for loss of residential or commercial structure; (iv) subsistence allowance equivalent to monthly minimum wage for three months for permanent impact for loss of livelihood; (v) for temporary disruption of livelihood during construction period, disruption allowance is paid for the number of months of disruption calculated on the monthly subsistence allowance equivalent to prevalent monthly minimum wage for semi-skilled; (vi) monthly subsistence allowance equivalent to prevalent monthly minimum wage unskilled for three months for loss of standing crops; (vii) relocation or restoration, if feasible, or compensation at replacement cost to set up such similar structures in the vicinity for CPRs.
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The objective of the Amaravati Sustainable Capital City Development Project is to provide select urban infrastructure in designated locations of Amaravati Capital City, and to support the initial development of its institutional and governance structure.
... See More + Some of the negative impacts are include: (i) loss of houses, common property resources such as places of worship, drinking water sources, burial / cremation areas, etc.; (ii) loss of land; (iii) loss of trees/ topes; (iv) loss of structure; (v) resident house owner irrespective of legal status; (vi) affected family without homestead land residing in the area as on the date of census survey; (vii) cattle shed / petty shop; (viii) all affected families / tenants irrespective of legal status; (ix) crop; (x) unidentified impacts; Some of the mitigation measures are include: (i) The value of the returnable plot is expected to be higher than that of the land surrendered and to continue to increase further in value as development of the Capital City progresses; (ii) The compensation also includes a cash component, intended to cover costs of construction of replacement housing, and a rental allowance for relocation pending construction of replacement housing; (iii) concerninglandless laborers is therefore the extent to which alternative sources of income are available locally to replace the loss of income from agricultural jobs; (iv) people who are occupying agricultural lands will receive smaller size returnable plots and pensions, as per LPS; (v) all affected common property resources will be reconstructed/ alternative arrangements will be provided for in consultation with stakeholders; (vi) demand for payment of prevailing market price for the land to be acquired; (vii) skill development centre to be started at the earliest and to give priority in jobs in Capital region; (viii) Government to take steps for giving skill development and other measures to be taken up for creating livelihood opportunities;
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The development objective of the Climate Resilient Transport Project for Tonga is to improve the resilience of the Recipient's transport sector, and in the event of an eligible crisis or emergency, to provide an immediate response to the eligible crisis or emergency.
... See More + Some of the negative impacts and mitigation measures include: (1) Ministry of Infrastructure (MOI) to undertake survey to confirm location and volume of materials to be removed; (2) contractor to issue notice to mariners, port operations, ferry operators, tourism operators, commercial fishing fleets, etc. advising of timing of works; (3) implement stakeholder engagement plan to ensure information on the project is shared with all stakeholders; (4) establish grievance redress mechanism prior to start of works and making this known to villages during follow up meetings before work begins; (5) refueling of excavator to be undertaken in contained area; (6) contractors to provide written statement that marine navigation lights and other national maritime measures are closely followed by contractors’ vessel at all times; and (7) contractor to prepare work plan that enables port access to be maintained.
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The Government of Tonga is seeking funding from the World Bank for the Climate Resilient Transport Project to facilitate the safe, efficient and sustainable movement of goods and people in the Kingdom of Tonga, whilst strengthening climate resilience of the transport sector.
... See More + The overall Project addresses rehabilitation of key road, maritime and airport infrastructure. The focus of this Report however, is the resurfacing of the runway at Salote Pilolevu Airport in Ha’apai. Some of the negative impacts and mitigation measures include: dust and noise impacts arising during Airport works in Koulo Village. Note that resurfacing is not an overly noisy or dusty process. The aircrafts that arrive daily are far noisier although potentially not as likely to create a disturbance due to the sporadic nature of flight arrivals. Of potentially more concern are the reversing sounds of operating machines, a Health and Safety requirement. Overall, the potential impact is considered significant. In addition, no adverse impacts to airport staff or passengers are anticipated given the short-term exposure to the operation and the fact the process is not inherently noisy or dusty; vibration impacts are minimal as any underlying limestone layer, which could potentially convey vibrations, will not be disturbed during resurfacing; runoff of hydrocarbons in storm water from the newly laid surface. Potential impacts arising from this is considered minimal given resurfacing is typically completed in the dry and the surface hardens as the hydrocarbons in the mixture evaporates relatively quickly after the chip seal is laid minimizing potential for runoff. In addition, the grass strip along the edge of the runway has the potential to absorb small amounts of hydrocarbon runoff should it occur; and contractor to ensure directional lighting used to minimize potential light spillage when works are being undertaken close to residences.
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The development objective of the Erosion and Watershed Management Project for Nigeria is to reduce vulnerability to soil erosion in targeted sub-watersheds.
... See More + Some of the negative impacts and mitigation measures include: (1) land for land compensation is preferred priority, or cash compensation at replacement value based on market rate plus 10 percent compulsory acquisition surcharge as second option; (2) estimated net income for each lost cropping season, based on land record averages of crops and area planted in the previous four years; (3) cash compensation for loss of built-up structures at full replacement costs; and (4) restoration of livelihood (vocational training) and subsistence allowance at agreed rate per day for a total of 6 months while enrolled in a vocational training facility.
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The development objective of the Erosion and Watershed Management Project for Nigeria is to reduce vulnerability to soil erosion in targeted sub-watersheds.
... See More + Some of the negative impacts and mitigation measures include: (1) land for land compensation is preferred priority, or cash compensation at replacement value based on market rate plus 10 percent compulsory acquisition surcharge as second option; (2) estimated net income for each lost cropping season, based on land record averages of crops and area planted in the previous four years; (3) cash compensation for loss of built-up structures at full replacement costs; and (4) restoration of livelihood (vocational training) and subsistence allowance at agreed rate per day for a total of 6 months while enrolled in a vocational training facility.
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The objectives of the Agricultural Sector Diversification Project are to facilitate the development of a diversified and competitiveness agriculture sector in selected geographical areas in Cambodia, and to provide immediate and effective response in case of an eligible crisis or emergency.
... See More + The achievement of the project development objective would be measured through the following indicators: (a) Increase in the value of gross sales at benefiting farm level; (b) increase in the value of gross sales of benefiting agribusiness. Some of the negative impacts and mitigation measures include: the immovable property’s lessee who is operating a business shall have access to compensation for effects on the business and to just and fair additional compensation for the capital invested for the business operation. The compensation shall commence from the date of the declaration on an expropriation project; for the expropriation of a location where a business is in operation, the owner is entitled to support of additional compensation at a fair and just rate for the cost of the property that is actually affected, commencing from the date of the declaration of the expropriation; those who have formal legal rights to land (including customary and traditional rights recognized under the laws of the country); will be entitled to compensation for the land they lose, all assets affixed to the land, as well as income restoration measures; those who do not have formal legal rights to land at the time the census begins but have a claim to such land or assets, provided that such claims are recognized under the laws of the country or become recognized through a process identified in the resettlement plan will be entitled to compensation for the land they lose, all assets affixed to the land, as well as income restoration measures; and those who have no recognizable legal right or claim to the land they are occupying, will be entitled to all assets affixed to the land, as well as income restoration measures. In cases where the remaining portion of land is no longer viable they will be entitled to a replacement plot.
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The objectives of the Agricultural Sector Diversification Project are to facilitate the development of a diversified and competitiveness agriculture sector in selected geographical areas in Cambodia, and to provide immediate and effective response in case of an eligible crisis or emergency.
... See More + The achievement of the project development objective would be measured through the following indicators: (a) Increase in the value of gross sales at benefiting farm level; (b) increase in the value of gross sales of benefiting agribusiness. Some of the negative impacts and mitigation measures include: the immovable property’s lessee who is operating a business shall have access to compensation for effects on the business and to just and fair additional compensation for the capital invested for the business operation. The compensation shall commence from the date of the declaration on an expropriation project; for the expropriation of a location where a business is in operation, the owner is entitled to support of additional compensation at a fair and just rate for the cost of the property that is actually affected, commencing from the date of the declaration of the expropriation; those who have formal legal rights to land (including customary and traditional rights recognized under the laws of the country); will be entitled to compensation for the land they lose, all assets affixed to the land, as well as income restoration measures; those who do not have formal legal rights to land at the time the census begins but have a claim to such land or assets, provided that such claims are recognized under the laws of the country or become recognized through a process identified in the resettlement plan will be entitled to compensation for the land they lose, all assets affixed to the land, as well as income restoration measures; and those who have no recognizable legal right or claim to the land they are occupying, will be entitled to all assets affixed to the land, as well as income restoration measures. In cases where the remaining portion of land is no longer viable they will be entitled to a replacement plot.
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The development objective of Hubei Xiangyang Urban Transport Project for China is to improve mobility and accessibility within and to the Xiangcheng District of Xiangyang in an integrated, efficient and safe manner.
... See More + This restructuring requires the following changes: (i) extend the loan closing date by ten months to July 31, 2019; (ii) cancel civil works of the bus hub in the Eastern railway station; and (iii) cancel the civil work of the branch roads in Panggong area. This will be the second extension of the loan closing date and will result in a twenty two months extension in total of the original loan closing date.
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