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P131124 ICB (FTO) TF-012310 - FS - FY16 (English)

Auditing Document AUD0007590 JAN 16, 2017

Khan,Abid Disclosed

World development report 2017 : from de-jure to de-facto : Mapping dimensions and sequences of accountability (English)

Accountability is one of the cornerstones of good governance. Establishing accountable institutions is a top priority on the international development agenda. ... See More +

World Development Report 112920 JAN 01, 2017

Staffan I. Lindberg; Anna Lührmann; Valeriya Mechkova Disclosed

Transforming electricity governance in India : has India’s power sector regulation enabled consumers’ power ? (English)

Consumers’ participation in regulatory decision-making in infrastructure sectors can be critical to ensure effective regulatory governance. Providing avenues for enabling consumers’ voice in the regulatory process expands the information base available to regulators in their decision-making, and is critical for ensuring sustainability of policy and regulatory decisions. ... See More +

Policy Research Working Paper WPS7275 MAY 22, 2015

Khanna,Ashish; Singh,Daljit; Swain,Ashwini K; Narain,Mudit Disclosed

Changing attitudes : the key to improved service delivery in citizen service centers in Cambodia? (English)

The one window service office and district Ombudsmen initiative in Cambodia seeks to provide more efficient, transparent and accountable administrative services at the district level. ... See More +

Brief 92207 JAN 01, 2015

Weiser, Erin; Plummer, Janelle [editor] Disclosed

A Jordan Ombudsman bureau with enhanced capacity (English)

The Ombudsman Bureau in Jordan was established in 2008. It was created to provide an avenue for redress by citizens for complaints against public sector bodies - part of the Government’s drive to improve the public sector. ... See More +

Brief 93704 JAN 01, 2015

Cuvillier, Emmanuel; Almaroof, Salam Disclosed

Citizen outreach for citizen service centers : lessons from the one window service office initiative in Cambodia (English)

Citizen outreach is a key part of the one window service office (OWSO) initiative in Cambodia. OWSO offices in district administrations launch the new service in traditional Khmer style with a street parade to share information in markets and public places. ... See More +

Brief 92208 JAN 01, 2015

Weiser, Erin; Plummer, Janelle [editor] Disclosed

Pakistan - Strengthening the Forum of Pakistan Ombudsman (FPO) : P131124 - Implementation Status Results Report : Sequence 03 (English)

Implementation Status and Results Report ISR13218 DEC 31, 2013

Khan,Sher Shah

Pakistan - Strengthening the Forum of Pakistan Ombudsman (FPO) : P131124 - Implementation Status Results Report : Sequence 02 (English)

Implementation Status and Results Report ISR10808 JUN 26, 2013

Rana,Naseer Ahmad

Europe - Resolving disputes between consumers and financial businesses (Vol. 2) : current arrangements in central and eastern Europe (English)

This report outlines the fundamentals for the creation of an independent and effective financial ombudsman. These fundamentals comprise some basic principles and practical design issues. ... See More +

Working Paper 69916 JAN 01, 2012

Frizon,Francis; Thomas,Theo David Disclosed

Europe - Resolving disputes between consumers and financial businesses : a practical guide based on experience in western Europe (English)

This report outlines the fundamentals for the creation of an independent and effective financial ombudsman. These fundamentals comprise some basic principles and practical design issues. ... See More +

Working Paper 69916 JAN 01, 2012

Frizon,Francis; Thomas,Theo David Disclosed

Redressing grievances and complaints regarding basic service delivery (English)

Redress procedures are important for basic fairness. In addition, they can help address principal-agent problems in the implementation of social policies and provide information to policy makers regarding policy design. ... See More +

Policy Research Working Paper WPS5699 JUN 01, 2011

Gauri, Varun Disclosed

Pre-trial procedures in administrative justice proceedings in England and Wales, France, Germany, and the Netherlands : a comparative study with a view to the possible development of pre trial procedures in administrative law in Turkey (English)

Disputes between citizens or businesses and the State about respective rights and duties are at the core of administrative law. The ability for citizens and businesses to hold Government accountable for acting within the rule of law is a key element of good governance. ... See More +

Legal and Judicial Sector Assessment 62833 JUL 19, 2010

Disclosed

Access to public information and citizen participation in supreme audit institutions (SAI) : guide to good practices (English)

External oversight agencies perform a fundamental role in monitoring the exercise of power in democratic regimes, especially in countries characterized by high corruption rates and inefficiency in public management. ... See More +

WBI Working Paper 80758 JAN 01, 2010

Nino, Ezequiel Disclosed

The role of media literacy in the governance reform agenda (English)

A fundamental principle of the governance reform agenda is to build more effective and responsive states accountable to their citizens; free, plural, and independent media systems can play a crucial role in this process. ... See More +

Working Paper 50300 MAY 01, 2009

Martinsson, Johanna; Disclosed

Enforcement models : content and context (English)

Access to public information is a fundamental human right and intrinsically linked to democracy, governance, and the fight against corruption. ... See More +

WBI Working Paper 47991 JAN 01, 2009

Neuman, Laura Disclosed

Legislative oversight and budgeting : a world perspective (English)

Effective legislatures are fundamental to promoting good governance and are a critical component in a country's overall governance framework. Although differences exist across government systems, legislatures, through their constitutional mandates, fulfill three core functions: representation, lawmaking, and oversight. ... See More +

Publication 45627 SEP 12, 2008

Stapenhurst, Rick; Pelizzo, Riccardo; Olson, David M.; von Trapp, Lisa; Spanish Disclosed

Deepening voice and accountability to fight poverty : a dialogue of communication implementers (English)

About 80 representatives from government, civil society, think tanks and media organizations in developing countries, as well as representatives from multilateral and bilateral donor agencies, academic institutions, and international civil society organizations participated in a dialogue about deepening voice and accountability to improve the effectiveness and sustainability of national poverty reduction strategies. ... See More +

Working Paper 104094 MAR 31, 2006

Disclosed

Consumer participation in Infrastructure regulation - evidence from the East Asia and Pacific Region (English)

Consumer Participation in Infrastructure Regulation draws on results of a survey questionnaire conducted among 45 infrastructure regulators in the East Asia and Pacific (EAP) region. ... See More +

Publication 34478 NOV 01, 2005

Muzzini, Elisa Disclosed

Social accountability in the public sector: a conceptual discussion (English)

The Social Accountability approach towards building accountability relies on civic engagement, in which ordinary citizens and/ or civil society organizations participate directly or indirectly to exact accountability. ... See More +

Working Paper 35733 MAR 01, 2005

Ackerman, John M. Disclosed

Social accountability in the public sector: a conceptual discussion and learning module (English)

This paper and learning module attempt to clarify one aspect of the growing literature on civic engagement: society's role in improving government accountability-a process increasingly being termed as social accountability. ... See More +

WBI Working Paper 33641 JAN 01, 2005

Disclosed

Title Document Date Report No. Document Type Also available in
P131124 ICB (FTO) TF-012310 - FS - FY16 (English)
See More +
JAN 16, 2017 AUD0007590 Auditing Document
World development report 2017 : from de-jure to de-facto : Mapping dimensions and sequences of accountability (English)
See More +
JAN 01, 2017 112920 World Development Report
Transforming electricity governance in India : has India’s power sector regulation enabled consumers’ power ? (English)
See More +
MAY 22, 2015 WPS7275 Policy Research Working Paper
Changing attitudes : the key to improved service delivery in citizen service centers in Cambodia? (English)
See More +
JAN 01, 2015 92207 Brief
A Jordan Ombudsman bureau with enhanced capacity (English)
See More +
JAN 01, 2015 93704 Brief
Citizen outreach for citizen service centers : lessons from the one window service office initiative in Cambodia (English)
See More +
JAN 01, 2015 92208 Brief
Pakistan - Strengthening the Forum of Pakistan Ombudsman (FPO) : P131124 - Implementation Status Results Report : Sequence 03 (English)
See More +
DEC 31, 2013 ISR13218 Implementation Status and Results Report
Pakistan - Strengthening the Forum of Pakistan Ombudsman (FPO) : P131124 - Implementation Status Results Report : Sequence 02 (English)
See More +
JUN 26, 2013 ISR10808 Implementation Status and Results Report
Europe - Resolving disputes between consumers and financial businesses (Vol. 2) : current arrangements in central and eastern Europe (English)
See More +
JAN 01, 2012 69916 Working Paper
Europe - Resolving disputes between consumers and financial businesses : a practical guide based on experience in western Europe (English)
See More +
JAN 01, 2012 69916 Working Paper
Redressing grievances and complaints regarding basic service delivery (English)
See More +
JUN 01, 2011 WPS5699 Policy Research Working Paper
Pre-trial procedures in administrative justice proceedings in England and Wales, France, Germany, and the Netherlands : a comparative study with a view to the possible development of pre trial procedures in administrative law in Turkey (English)
See More +
JUL 19, 2010 62833 Legal and Judicial Sector Assessment
Access to public information and citizen participation in supreme audit institutions (SAI) : guide to good practices (English)
See More +
JAN 01, 2010 80758 WBI Working Paper
The role of media literacy in the governance reform agenda (English)
See More +
MAY 01, 2009 50300 Working Paper
Enforcement models : content and context (English)
See More +
JAN 01, 2009 47991 WBI Working Paper
Legislative oversight and budgeting : a world perspective (English)
See More +
SEP 12, 2008 45627 Publication Spanish
Deepening voice and accountability to fight poverty : a dialogue of communication implementers (English)
See More +
MAR 31, 2006 104094 Working Paper
Consumer participation in Infrastructure regulation - evidence from the East Asia and Pacific Region (English)
See More +
NOV 01, 2005 34478 Publication
Social accountability in the public sector: a conceptual discussion (English)
See More +
MAR 01, 2005 35733 Working Paper
Social accountability in the public sector: a conceptual discussion and learning module (English)
See More +
JAN 01, 2005 33641 WBI Working Paper