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Feedback matters : designing effective grievance redress mechanisms for Bank-financed project (Vol. 1 of 2) : Part 1 : The theory of grievance redress (English)

This note aims to provide project teams with a better understanding of grievance redress mechanisms (GRMs) so that they can help borrowers design GRMs that effectively collect and respond to stakeholders’ inquiries, suggestions, concerns, and complaints. ... See More +

Policy Note 69206 JAN 01, 2012

Feedback matters : designing effective grievance redress mechanisms for Bank-financed project (Vol. 2 of 2) : Part 2 : The practice of grievance redress (English)

This note aims to provide project teams with a better understanding of grievance redress mechanisms (GRMs) so that they can help borrowers design GRMs that effectively collect and respond to stakeholders’ inquiries, suggestions, concerns, and complaints. ... See More +

Policy Note 69206 JAN 01, 2012

How, when and why to use demand-side governance approaches in projects (English)

This note offers a process-oriented guide to strengthening demand-side governance approaches in World Bank projects with a step-by-step approach for determining how demand for good governance (DFGG) tools and approaches can be applied to different types of Bank-funded projects. ... See More +

Policy Note 69232 JAN 01, 2012

Rwanda - Forum sur les politiques reglementaires de la microfinance en Afrique (French)

Despite the progress registered in Africa, less than one person in five has access to formal financial services. Increasingly, financial policymakers realize that increasing access to financial services does not necessarily increase risk, but, on the contrary, can offer opportunities to build financial systems both more accessible and more stable. ... See More +

Working Paper 69233 APR 16, 2009