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Feedback matters : designing effective grievance redress mechanisms for bank-financed projects : The theory of grievance redress (English)

This note aims to provide project teams with a better understanding of Grievance Redress Mechanisms (GRMs) so that they can help borrowers design GRMs that effectively collect and respond to stakeholders' inquiries, suggestions, concerns, and complaints. ... See More +

Brief 63910 JAN 01, 2011

Post, David; Agarwal, Sanjay

Feedback matters : designing effective grievance redress mechanisms for bank-financed projects (Vol. 2) : The practice of grievance redress (English)

This note aims to provide project teams with a better understanding of Grievance Redress Mechanisms (GRMs) so that they can help borrowers design GRMs that effectively collect and respond to stakeholders' inquiries, suggestions, concerns, and complaints. ... See More +

Brief 63910 JAN 01, 2011

Post, David; Agarwal, Sanjay

Rwanda - Forum sur les politiques reglementaires de la microfinance en Afrique (French)

Despite the progress registered in Africa, less than one person in five has access to formal financial services. Increasingly, financial policymakers realize that increasing access to financial services does not necessarily increase risk, but, on the contrary, can offer opportunities to build financial systems both more accessible and more stable. ... See More +

Working Paper 69233 APR 16, 2009