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Turkey - Towards improving the service quality of electricity distribution companies (English)

The objective of this review is to analyze the current status on achievement of targeted benefits from distribution privatization and identify the gaps between expectations and realizations, with a key task of proposing concrete procedures and methodologies to ensure that EMRA and other government agencies involved in monitoring and enforcing quality in electricity distribution and retail have timely access to reliable information on service actually provided by the DISCOMs to their customers. ... See More +

ESMAP Paper ACS20668 DEC 28, 2016

Orucu,Ayse Yasemin Disclosed

Turkey - Towards improving the service quality of electricity distribution companies : Türkiye cumhuriyeti : elektrik dağıtım şirketlerinin hizmet kalitesinin iyileştirilmesine yönelik adımlar (Turkish)

The objective of this review is to analyze the current status on achievement of targeted benefits from distribution privatization and identify the gaps between expectations and realizations, with a key task of proposing concrete procedures and methodologies to ensure that EMRA and other government agencies involved in monitoring and enforcing quality in electricity distribution and retail have timely access to reliable information on service actually provided by the DISCOMs to their customers. ... See More +

ESMAP Paper ACS20668 NOV 01, 2016

Orucu,Ayse Yasemin; Antmann,Pedro English Disclosed